DISH Network Reviews

Dish Network HD quality is poor and pixelated, and they do not care about their customer satisfaction. These are images taken from my brand new Samsung 8000 series television with Dish Network. I recently had Dish installed and assumed it would be the same quality as they advertise... I was dreadfully wrong. Do NOT get Dish if you care about the quality of your programming! Read all the mounting negative reviews and complaints about the poor HD quality online, and make up your own mind.

When I signed up via phone, I was NOT told that I would need a huge dish put in my yard, with a trough dug into ground 65 feet long going from backyard to house. Called customer service. They tried to persuade me by offering me incentives. Upon checking my original quotes given when I signed up, the INCENTIVES were more expensive than the original quotes. So, I cancelled before signing any paperwork.

I ordered Dish Network back on July 9, 2013 and was approved for either the reduced bill or the iPad offer. I selected the iPad offer. They advised to allow 6-8 weeks for the iPad to arrive. After the 6th week, I contacted Dish and was told that it was ordered and should arrive shortly. After the 8th week I contacted them again and was told that it should arrive by month’s end of August. It is now September 27th 2013 and still no iPad. I contacted them again and was told that I did not select the iPad offer, but in fact selected the reduced bill. Now I clearly have a contract that says at the top "Digital Home Advantage Plan Agreement - iPad Promotion" on it. Well when I contacted them again for the third time, I was told that I had to notify them within 10 days to change to the iPad offer and there was nothing else they could do. The only thing they could offer is $5 credit on my bill or $30 PPV.

Dish has the worst options of music to choose from, and when you actually maybe find something you may like, it is the worst artist and songs possible to be played. I have not once been entertained or happy with the music selection. It is stupid and I’m actually considering dropping Dish because of it. They don't know what music is apparently. Even if you find an artist you like, it is their worst songs they ever made and the worst recording ever made of it. Like 3 year olds could make a better playlist. I would rather cut out my ear drums and piss on them than sit here and listen to this crap. Learn what music is Dish. Holy freakin crap, you are flipping retared.

After filling out my name and number for a return call inquiring on the FREE iPad 2 and being denied after Dish claimed it was due to my credit report. The issue is he continued to tell me I was approved and for Dish service and just leaving out I was not approved for the Dish service including the free iPad 2. BEWARE my friends as he later slipped and told me only less than 25% qualified for the free iPad 2 when placing an order. He was good at engaging in meaningless conversation while I was waiting for an approval answer then telling me I was approved "NOT FOR THE FREE IPAD 2” but the great service of Dish Network. It was only when he was setting up my installation appointment and repeatedly asking if this included the free iPad 2 when he said "NO” and tried to continue with setting up an installation date???? It was only after I clearly stated five times this was the incentive why I inquired with switching to Dish Network and this is when he said less than 25% of the call were approved to receive the free iPad 2 and then he hung up on me as soon as he realized no was no. GO AWAY DISH!

Dish is having a serious issue with their boxes starting on fire. If you have had an experience like this please contact me, & we can start a class action law suit!

They are great. They treat vets great, work with you when you're late or behind on your bill. Thanks Dish, great work.

I have tried to get my internet problem solved through calls to Dish, nothing resolved. I have been with Dish for over 2 years, thus completing my agreement. Then I decided I wanted to bundle TV & internet. That's when the trouble began. Dish used a third party, Century Link, to hook my internet up. I should have known right from the start that I was going to have problems. It started for a few months that I received bills from both DISH & Century Link. Finally getting that resolved, everything was pretty uneventful for a few months, until I had trouble connecting to the internet on my laptop. It doesn't matter whether I am 3' close by or 20', I get no internet reception.

Dish did not provide the free box that records a show. They say you must upgrade to hopper from $36.99/month to $55/month in order to record. When you try to cancel, they then say we have a box that records that is not hopper. So which lie shall we believe. Dish was to provide 3 months of free movie service, but on the first bill bundled with Frontier Communications, they pre-billed for Blockbusterhome, HBO, for their HD receiver and for their service. We are to be on a monthly service not pre-bill for 3 months service. Frontier says they have no problems with Dish Network since 2004 their partner. I said look online and find thousands of problems with Dish Network.

Every week it is harassment by the receiver, the software just is bad I would relate it to Windows 98 and the blue screen of death, lock ups, crashes. Worst television software ever. I will go back to DirecTV as soon as possible. I would even be willing to go back to Charter to get rid of harassment. Apparently Dish thinks that recording 6 shows at once is a great feat. I don't watch regular T.V. much so this does nothing for me. Every single night at 120 a.m. it tries to update. The on demand feature locks up the receiver if you are recording something on the receiver and downloading something off the internet. The joey was looking for the hopper at least once a day (I think the system got hacked). I swapped out the basement joey for the bedroom joey and solved the problem (doing this also proved that it was not a wiring problem). This is just off the top of my head.

I called to return 2 boxes, they said they would send boxes. I called 2 times for boxes then was told they don’t send them for 30 in case you decide to reconnect. I then called to cancel service, they say I will be charged $17 to return equipment. GUESS WHAT, they changed me $17 three times and to resolve this they will ZERO the $19 balance on my... great but you still charged me $34 PLUS TAX that I shouldn't have been charged. Would I use Dish again, NO WAY!

We went to Dish Network due to their advertising of low monthly bills and Internet guaranteed anywhere you live. We never received Internet through Dish because "it is not available in our area." When asked if they considered that to be false advertising, they gave me a number for our local phone company. The price advertised was tripled after fees and box rentals and equipment rentals. We were paying close to $100 for basic cable. We were charged for blockbuster which only worked with Internet service...which they did not provide. We finally got tired of 5-6 days of NO service each month. TV would go out, we would call, they would blame it on forces beyond their control (weather, etc). Finally, we told them that they did not hold up their end of the contract so we will be taking our business elsewhere. We shipped back our equipment and are now happily Time Warner Cable customers.

I switched to DISH due to previous experience many years ago and the abuse that DirecTV was "dishing" out with their pricing. The system was installed in July of this year. Today, I have had 1 DVP722 receiver fail and 1 sling adapter fail. The DISH ANYWHERE feature never worked reliably after purchasing the adapter and wireless adapter from the installer. After the two units failed and were replaced, the anywhere system would still not work reliably. I called and complained, and DISH sent me an A/C line adapter for sending the receiver signals to my modem "hardwired" using my home electrical system.

Two Items: I've been a Dish Net Subscriber for over ten years. I upgraded to a DVR about two years ago. When I decided to switch services because of poor programming and equipment service, I was told that because I was two months short of having their inferior service for two years since my upgrade, they charged me $40. Second item: They sent me two boxes and prepaid shipping labels to package and ship their equipment back, which I did. They charged me another $38 for using their shipping labels. Total they say I owe is $78, which I'm refusing to pay.

I first ordered Internet service because of a promo I received from them, explaining how often I would be using the internet and that it would be primarily for streaming. After 3 months of subpar connectivity, I was informed that I needed a higher package, but that should solve the problem. Another 2 months goes by, and I'm still having the same issues. I was then told that I never should have been given service because there are better services available in my area (Verizon, Comcast, etc). Because of their faux pas, they "released" me from a magical unsigned contract without any fees. They would send a box with instructions on what equipment I needed to return.

Not even one week, Dish took out money from my bank. This is 2x in less than 5 days. I don't have auto... where they can. I am canceling. Make me have bad credit. I can pay cancel... a little monthly. I do live on Social Security. SAD THAT COMPANIES WORK LIKE THAT ON PEOPLE TRYING TO HAVE A LITTLE PLEASURE IN THEIR LAST DAYS WHEN YOU RETIRED.

Being charged incorrectly, I tried to request a credit for a service they were not providing. They had me on the phone and online for over 2 hours and when I did not want to be transferred to their executive solution division, they refused to help me. They are charging me for a DVR I do not have and it came out that their representative in the area installed a box that was registered to another account. You will think they will have an interest in solving the problem. Paying almost $70 a month to get into these types of situation certainly makes me appreciate Hulu Plus a LOT more.

I order it saying I needed 4 TVs to be connected as 4 TVs need to be on different channels... I was given a hopper with 3 joeys... only to find out can't watch 4 different channels on each. Was very disappointed. Customer service wants 100. 2 DVRs? If I cancel 440 plus they said will be deducted from my bank... I am disabled senior... plus this happened in a 24 hour period... Lord help us all.

I've had so many issues with my service it would take all day to explain. I would never recommend this company to anyone. Was promised a second hopper by someone so when the installer comes out to install it, lo and behold it wasn't noted.... GO FIGURE!!! So I try to call them. No record who I talked to nor will they work with me. They want $350.00 for another hopper. You would think if you pay for 4 boxes you could watch 4 TVs WRONG!!!! The 4th TV shares with someone so if you don't like what the other 3 TVs are watching GUESS WHAT? YOU'RE SCREWED!!!! Oh I could go on for days about other stuff like the cable goes out with the slightest rain, take money out of your account without notifying you first, low signal on dish anywhere app on the phones so it freezes, not one single person can help me with the dish transfer app... Like I said I can go on and on. I just want to warn you call someone else other than dish. Can't wait till my contract is up.

We had an installation scheduled between 12-5 pm. I took the afternoon off expecting them between those hours. At 11, they emailed to say install was bumped to 5:15. At 3:30, another email saying install was bumped to between 5:45 and 6:45 pm. I called customer service and was told that it was incorrect and the tech would be there by 5. Then another email saying no, they would be there at 4:30. At 5:30, I called again and asked to talk with a supervisor. She was apparently not happy talking to me and after telling me this was totally the tech's fault, hung up on me. The tech got there at 6:00. I called back and asked for another supervisor. Her name was Jen and she cared even less than the first one did about customer service. Save yourself the hassles and stay away from Dish!

I returned merchandise using the label Dish sent me. They claim to not have received it & cannot track it; I would have to find the tracking number. I returned a receiver to Dish in a box and with a label they had sent me in January 2013. After two months I received a bill stating that I owe money so I called and they said that they have received the box but have not applied the credit. The next month I was sent to collections. I called Dish back and was told that it would be reviewed by the back office and it would be taken care of.

It has been a nightmare from the beginning with Dish. They quoted me a price when I signed up. Every month from that first month, I had to call every month for a year to remind them of my quoted price. The Customer service reps can barely speak English. But the real big problems started when I was relocating. They said for me to take the receiver with me. I did. They told me that my account would be put on pause status so that I wouldn't be in breaking the contract mode. Let me tell you guys that they decided to debit my account $353. They said that it was for not returning the equipment, even though they told me to keep it until I got my new address.

My father had become seriously ill and we had to place him in hospice care in a nursing home. I called and cancelled his service since there was no one living in my parents' home. This was done back in 2012. My dad passed away in March 2013. Dish went into his account in May 2013 and helped themselves to $146.40 and then in June 2013 they took $100.22. I have been trying to get that money back for three months and I have gone through about four different people on their Executive Solution Team Members, all stating that refund would be given etc.

Any time you have an installation or service work done, you are required to sign the technician's tablet. However, many technicians will sign the paperwork for you. Dish sends you a copy of what you signed in an email. VERIFY that it is your signature. It also commits you to another 2 year contract. If it is not your signature, they cannot hold you to the contract. If you no longer have a copy of the email, ask Dish to send you a copy. Also, I apologize, I gave the wrong address for the CEO of Dish Network. The correct email is joe.clayton@dishnetwork.com.

We moved into a new house and have had the service for approximately 3 weeks. The receiver would not work. We called service and they could not find our account. Because we could not find our contract, we had to pull a card out of the receiver for the number. After that, they found our account. Was on the phone for service for about an hour and they decided it was the receiver and could send us another one in 3-5 working days. WE HAD ONLY HAD THE SERVICE FOR 3 WEEKS AND NOW WE WERE WITHOUT SERVICE. We were so unhappy with the service that we asked to speak to someone about the contract. In the meantime, my husband who had experience in the past with another company, thought that the receiver might need to be unplugged for one minute. IT WORKED!!!! Poor and rude service. Please be careful before entering into a contract with this company.

Both DirecTV and Dish are terrible. Both liars and thieves. I have had Dish for about 5 months and they over-charge both in price and for a sub-par service. I owed $100 for a bill and they charged my account for $273. They said it was their mistake. Even though it took 2 whole seconds to steal my money, they said it would take 5 days to get it back. Not like I had plans for that money, like gas to get to work or anything... Unfortunately I'm stuck, for the immediate moment, in what amounts to a third world country in Alabama so my options are limited. Can't wait to get back to civilization. If you can, go with Charter or TWC. You will be happy you didn't go with these thieves.

My dish receiver does not work, and when I contacted the Technical support service, they said they can ship the receiver which I will receive in 4 days, and they will charge me for that, for no fault of mine? After lot of argument, they said they will waive off the charge. That's what they should have done in the first place. Anyway, when I asked them for a credit to my account for 4 days of non-service, they said "we have already given you free shipping, we will not give you credit."

Three weeks ago, I went online to pay my Dish bill of $120. I received an error message after entering my information. I called customer service and told the gentleman the problem. I tried again online with him on the phone and again received the error message. He then tried it on his end and the payment was approved and he gave me a confirmation number. As soon as I hung up, my computer refreshed and a "success, your payment has been received" notice popped up with a confirmation number. It had charged me a double payment since I attempted it twice. I immediately called customer service and explained the problem. The agent told me he could not cancel one of the payments only and it would be quicker to cancel them both and set up a new payment. Two days later, BOTH payments hit my bank account. It is a bill payment account and as I was not expecting the payment, both were returned and I received two NSF charges.

When I agreed to the contract I am under, I agreed to Dish providing me my Local channels as well as the Speed channel. So when Dish Network decided to be a bully and take my local channels as well as Speed, I am no longer receiving the contract I agreed to and paid for. They also are the most unprofessional people I have ever talked to on the phone if...you can get one you can understand. I wish they would go broke or be forced to shut it down. I go without TV most of the time anyway due to bad service. I guess the way they look at it, once you agree, they have your money and a lot more of your money if you opt out of your contract even if they take the channels away that you paid for.

Thirteen months ago we made the mistake of dropping DirecTV and switched to Dish. We have had very poor service with interruptions on audio and or video several times per day. We have two receivers; only one set up for HD. Several days ago we lost the HD signal on the main TV. We have both HDMI cable connection as well as an R-Y-W connection from that main box to the TV. The R-Y-W connection still works, but with a significantly inferior picture quality. The 3 HDMI connections on the TV work, as I have checked them with the laptop. I followed all the usual steps to try to reset the equipment: turned it off for over 20 seconds, pressed the reset button, changed to the other 2 HDMI plug-in. Nothing; still "no signal". When I contacted Dish via chat they asked me to exactly what I had already tried. I repeated the same steps to no avail. I was then told "this is all I can help you with; we need to send a technician and there will be a $95 charge". Wait a minute: you are going to charge me to restore the signal that YOUR equipment is either not receiving or not passing on to my TV set.

I demanded to be taken off auto bill pay. I never have received a paper bill in almost 2 yrs. All of a sudden my bill is $30 more a month. I have a 2 yr contract. What good is it if the bill keeps changing? It went up prev. and I called to lower my number of channels and asked for some movie channels that were being offered at a special rate in order to lower my bill. I was going through chemo and recuperating from 2 surgeries at this time. But since they had me on auto bill pay they do not send you a paper bill and was unaware of the time that had passed.

I have had Dish Network since August 2011 at which time I placed the order for their at the time promotion which was FREE HD for life. When the Tech came out and installed the service and after leaving we discovered we didn't have HD service. I called Dish and they told me it was going to cost me $159.00 to have it installed!!! I asked why that was being they didn't install as they were suppose to for NEW CUSTOMERS... I was told I was no longer a new customer as the tech had already left the property and I didn't bring it to their attention at that time. After 2 weeks of fighting with them they came out and fixed what had happened.

I recently got Dish TV Satellite and was told by Dish, as well as the installer, that I can get Dish Internet. Now they tell me that Dish Net is NOT available in the Apartment Complex where I live. I know for a fact that there are people that live in the same complex that have Dish Net. I have spoken to Customer Service on 3 occasions and spoke to a Supervisor regarding this problem. They have been very rude and talk to me like I'm stupid. Plus, they advertise that Dish Net is Available Everywhere. So that’s false advertising as well as rude and ignorant employees.

Every morning at 3:00, my dish goes off and a loud static sound fills my bedroom. It used to be only once a morning. Now it's become up to three times in a row. This is very annoying. What the heck is up!!

Cancelled service. We were then told we would have to go on the roof to get part and send it back. I explained we both had health issues and could not climb ladder. Even though Dish installed the part, they refused to send anyone out to get the part. This has gone into collection. My credit has now got a collection for $220.40 against me.

Having trouble with my remote control, I called Dish customer service trying to correct the problem. They put me through the paces to the point of the remote working only to have it malfunction again. After repeated calls for the same event with the same result I decided to switch carriers. After all the aggravation, they levied an early termination fee of 360.00 against my account. Out of sheer frustration I called corporate to complain and was met with the same lack of concern. I for one will never subscribe to Dish again.

Approx 2 years ago I had Dish Satellite and it was installed on a main pier on lake Michigan, Racine Wisconsin. I did not own the pier but rented a slip from the Marina. The lake has dropped in water level and now the floating pier has moved and continues to move whenever the wind blows. I called Dish to cancel and they said a tech had to verify my story or I would be charged a cancellation fee of $295.00. The tech came out on 8/17/13 and verified my story & I called Dish and they said I still had to pay even though I could not get a picture. I called 2 times and got the same answer from a acct. specialist. Now I have to pay for a service I can't even receive and they can't provide me. I am on a 9 mos pause but at the end of 9 mos I will still have the problem since the lake is never going to return to its previous level. Lake Michigan is huge. It is almost like a ocean. Please help.

I cancelled my Dish Network account and am due a $41.00 refund which I have not received. On 8/20/13 I paid Dish Network $81.91. On 8/21/13 I called and cancelled my service. I was advised by Dish Network rep that I was paid up until 9/6/13 and that service would be discontinued on that date. Service was discontinued on 8/21/13 and not extended to my paid up time of 9/6/13. I have spoke to 2 reps and was advised that they would be sending a box for me to return the receiver and the satellite dish. I advised them that I am a senior lady and cannot climb a ladder to my roof to take off the satellite and that if they wanted it back they should send the tech who installed it.

Dish treats their techs worse than their customers. Dish Network has been voted the worst company to work for two years in a row. You can find this on MSN. If you are unhappy, send an email to the CEO at joe.clayton@dishnetwork.com.

I have been a customer of Dish Network for 17 years, way before it was called Dish Network. I stayed with them because I hated having to switch and miss work in order to install another system, and since my hubby loves soccer and other sports... I did not want to bother too much with switching companies. My complaints are many but here are some of them: Every time I call either regarding my bill or to add/change or ask about their changes - the customer service reps are very unprofessional, they are not knowledgeable, they transfer you between departments or disconnect you. When I ask to speak with a supervisor, the CSRs REFUSE to get a manager on the line. They sure don't know when to escalate an issue.

Called to pay bill a few days late. Billing is a month in advance. They wanted to charge a late fee so I canceled my service. They said okay and I owed them 0. They continue to send me a bill with late fees?

When my 2 year contract with Dish Network was up I decided to not renew it. They sent their service man to pick up the dish and they charged me $95.00 to pick up their dish which I never agreed to. Also they charged me for the following month after I had cancelled the service which they corrected. Better watch out for these guys. They make illegal charges and hope that you do not complain.

A year ago, I signed up for a DISH package. During the last two weeks, I wrote a letter, emails and made several phone calls to complain because they remove my favorite channel which was, in the first place, motivated me to sign up with them. My complaints were ignored and when I told them my intention to cancel, they told me that I will be charge an early termination fee of $227.50 which they automatically charge on my credit card. I am so disappointed and is trying to relieve my stress by finding other programs that I can enjoy to at least survive for the remaining days of the contract period..... But there is nothing to watch! All I have are mostly CDs or news or nonsense programming. Today, I was alerted that my next bill is due and found out it is even $10.00 more than my previous bills. I am shocked and don’t know what to do anymore. This company is a joke! They remove channels, they have lousy business and are cheating customers. I wish I never had known this company! I am disgusted and angry. I will discourage all my relatives and friends to do business with them and tell them about my experience.

Called Dish Network to start service. Were told that we had to pay upfront, gave them our credit card number and were told they would be here between 8 & noon. Called that morning to say they had to reschedule and would mind if they made it between noon & 4pm. At 4:30pm we called, at the same time checked our account to find out that: (1) Extra money had been charged for service; and (2) An additional $24+ were charged. When we called, they said that Dish knew nothing about it, they were not responsible (we called the Dish on television), and 10 people later, we still have no dish.

I recently terminated my services with Dish Network. They are, in my opinion, horrible. First because they are a dish satellite, when there is inclement weather when more likely than not you are at home, you can't receive a signal for a period of time. I lost a signal for some reason and I contacted these clowns on various occasions and it will take daaaays before they will arrange to provide services to restore your service. So you can go daaaays without any service. They will schedule an appointment and if you don't confirm the appointment, they may do you as they did me, almost have you wait for 5 hours and then not actually schedule your appointment. They did this to me twice. They are horrible. They have an A- with BBB, but what you don't know are the thousands of complaints they have. They have an A- supposedly because they responded to complaints. I need to go back and review but I am almost sure I saw over 13 thousand complaints. Amazing!!!!!!

From my basic contract service of $50 mo., Dish started charging me $62 mo. for three services that they said were free at first but kicked in after three months if I didn't cancel them. I never even knew I had the services, nor were they disclosed in the contract. When I called Dish, I was offered 1/3 credit. This is exactly the kind of ripoff that consumers fear with cable TV and phone providers. I'm going to keep pushing until I get every penny back. And then I'll cancel Dish.

Some years ago we had DISH as our provider and were happy with their service. Because we needed the ability to record more shows than the DISH permitted at the time we switched to a carrier who provided such a service. When DISH came out with the Hopper, which allowed for even more programs to be recorded we decided to switch back to DISH.

I called in 5 days ago to verify exactly how much my early termination charges would be. The lady informed me that with 11 months left on my contract that I would be charged $10 per month for a total of $110. When I called in today, I was told my early termination would be $197. When I told her that's not what I was quoted, she said the previous person was misinformed (yet works for the same company) and it would be $197. I let her know that this just confirms that severing our relationship is the PERFECT thing to do.

Dish Network took money out of my checking account without any type of authorization and refuse to give it back. $476.26 to be exact. They put my account on "auto pay" without any authorization and when I called to complain, I was told the money would be back in my account within 24 hours. 26 hours later it was not there and when I called again, I was told that.. they can not do that... But my account was put on auto pay by the company to save me $10 per month!!!!!!!!!! THEY LIE AND STEAL FROM HARDWORKING CUSTOMERS....

After complaining that it's not quite fair that the new customers get the perks such as the iPad and the customers that had been loyal to DISH for years not get anything, I was told that they would ship me an iPad and I would receive it in about 4 weeks. I chatted AND called them today. I was informed that I did not qualify for an iPad. They lied to me! I asked to speak to a supervisor and he was a snotty **. IF REFER THREE FRIENDS AND THEY SIGN UP, I CAN GET 150.00 AND AN IPAD! Why would I ever want to refer anyone to a business that lies to their customers?! This is not my first go-round with DISH. When we moved, I gave them a date to disconnect which was a month later... They disconnected the day that I called! It took hours and hours for them to figure out how to reconnect.

Tried to hook up new receiver, after 2 1/2 hours with technical support, they determined that the receiver was bad. So they placed an order for a new receiver, to be delivered by Tuesday. This was Friday. When we tried to reinstall the old receiver it did not work. So we had no tv, and no recourse with Dish. On Monday a technician was dispatched to help us recover and install the old receiver. After waiting all day, for them to show up, they determined both receivers were faulty. So now two receivers, faulty not working and no tv. The tech that came out also informed me that he would have been able to bring a new receiver if instructed too. So I called Dish to ask them why I should remain a customer, I explained the situation, that was around 4:15. The rep very helpful and apologetic, came back on the phone and told me that they would send someone out with a receiver immed.

We ordered Dish Network 5 months ago as we were promised a better price and better service than DirecTV... but from the beginning the service was awful. Half of the time we had signal loss and at about 8:00pm each evening we could not get the remote to change channels. (The remote was fine, the batteries were good) we had the technician out twice about problems and was informed if he had to come out again, he would charge us $80 (we had the insurance). Finally, in total frustration, I cancelled today, and first was told it would cost me $350 to cancel... But after talking to 5 different people, the price went up to between $400-$480... This is a total ripoff. We live on a low fixed income ($1900) a month, and that would create a terrible hardship on us. Can't someone do something about this company??? They do not care about the consumer.... and they do not care about service either... just putting the dollar in their pockets anyway they can... Well, if I have to pay, I will give it to them at $1 a month for 400 months.

I needed cable service so I call Dish Network for their service. A day later, I called them back to cancel the order, but the sales rep persuade me into taking their service by lowering my bill to under $50 a month plus a extra $50 gift card with the one that offered at the time of sign up. They came out the following Tuesday and set up the service, I didn't get a chance to watch any TV until Saturday cause I had went out of town. The service was giving problem so I called Dish for their help but after she told me what to do for the problem to be rectify she tried to sell me more channel, so I asked what was my bill. She told me $68.99. So I told her that's not the amount I was promised.

I am DISHappointed with this company. I had Comcast for 10 years, and switched to this company in July 2013. They told me that I would get "local station" such as CBS for football game and the NFL channel.

I signed up for Dish TV last year. When their monthly bills increased it became a real hardship to continue paying for it. So, when Charter solicited my business and offered to reimburse me for Dish's cancellation fee I agreed. Today the new service was installed and I called Dish to cancel my service, with the understanding that there would be an early termination fee ($192.50). Knowing what a minefield it is to try to disconnect from almost any providers, I tried to cover my bases and asked for and got names of reps that I talked to. I ended up with ARMANDO who tried mightily to keep my business, but I persevered until it was agreed that it would be discontinued today and that approximately 2 weeks from now the fee will be withdrawn from my account. Okay. I asked for some proof of final billing either via mail or email and was told it was not possible.

I received a call with a caller ID showing the telephone number, 800-333-DISH, asking me to sign up for a promotion that will reduce my monthly bill to half and will receive a device called "hopper" provided I pay for 6 months in advance (payable in two installments). I asked the caller what was the advantage to DISH. The answer was if a large number of subscribers contributed, then DISH will be able to invest the proceeds to improve programming. I told caller that I would verify it by calling DISH and the caller said that it was okay with him and he would call me back.

Was told we could get Internet and cable, but they could only put cable in on internet due to the area. Now I'm stuck with a two year contract with Dish that I don't want and I called and asked how to get out of the contract. I could for $400.00, plus I received very, very poor customer service. Only been with the company for two months, and was told I could get service in the area we were moving to, I was very much mislead. Very upset with Dish Network, that they will not work with me and the two ladies laugh, the whole time I was trying to explain what was going on, very poor service and rude.

Called Dish to refund customers due to all the channels they have lost. Customers are being ripped off and Dish does not care. They refused to rebate customers that have been with them for years. Channel 19 is broadcasting to their viewers what Dish is doing. It's all up to the individual Dish customer to pick up the phone and find another provider. Dish is not the only game in town. Since the truth has been told Dish phones are ringing but no refunds have been offered.

The contract for 2 years, installation poor, ran through gutters and down spouts. When contacted Dish Network, they stated that it was not their problem. Would not further assist. The installers ran their lines to the second floor of home through the duct work. Had no heat or air to master bed room. When figured out issue, a hole the size of a base ball was in my duct work. When contacted Dish Network, the supervisor stated that since it has been over two years, it is not their problem.

I moved into my new home and needed to get a TV provider. I do give Dish Network props for being the cheapest but that also came with consequences. Not too many providers has AMC as a channel and I looked hard into who has this channel and who doesn't. At the time Dish Network told me that they have the channel and they aren't going to get rid of it. I signed up on 06/01/12 and excited that I can actually watch our family shows in my new home. The sales lady never told me that they were taking that channel off their list because of a lawsuit. The channel was canceled on 06/29/12. I felt I was lied to and never had the choice if I wanted to continue with their services.

Well, live and learn. Dish offered me a basic package and described to me all the TV listings that were available. If you like watching channel after channel of sales, how to lift your butt, so many religious channels, I can't count them all. They continually change programming, stating that they are the middle men and have no control over this. I have scheduled recordings of upcoming shows, only to find out that they were removed. What a joke they are. They claim to offer so much... well, they offer confusion. When I was in the live chat room with a rep, we got into a pissing contest that they have no control. Crap. Well, it's off to AT&T UVERSE and let's see what they are about.

What they advertise and what you get are two different things. I switched from Comcast to Dish because Comcast had messed up my billing a couple times and also, the price kept going up (we had bundled our TV, internet, and phone). So, I switched to Dish because it was about $50 a month cheaper. BIG mistake. Their "on demand" was limited to about a dozen off-the-wall stations, their DVR recording is hard to maintain, all my recorded programs stop recording before the end of the program (even though I add time to the end), and their on-demand movies cost more than Comcast. The ONLY thing I find as an improvement on Dish is, if you happen to delete a recorded program by mistake, you are able to retrieve it (I have heard that Comcast has implemented that, but don't know for sure).

I was lied to about what channels I would get. Then when I realized that I was lied to I called and was told that I would have to pay $460 to get out of the contract even though it was within the first week. I was later told that I could have cancelled the contract within the first 30 days but the 30 days had passed. When I call to complain about the lack of customer service, I have give to a voice mail box and telephone calls are never returned.

I have had Dish Network for some time and have suffered through the loss of signal during hard rains and bad weather but took it in stride. I had the 250 package plus movies. My bill was $134.00. I called Dish and requested they remove the movie channels and they did. I ask the direct question of the customer service rep. "Will I lose any other channels beside the movie channels?" The answer was no.

Had Dish Net work install tv and internet dish today. When I ordered the internet package I asked if it came with a virus protection plan. I was told by the salesman (Joe **) that it did. When I was going to cancel my previous internet server I checked to see what virus protection it came with, none was to be found. I CALLED CUSTOMER service. I was told that there was no virus protection included. I explained what the salesman had said when I asked about the virus protection. All he could say when I said I wanted to cancel the internet was that I would have to pay 400.00 dollars to get that done. When I scheduled the installation the salesman said that I had 30 days to make up my mind to see if I liked the Dish Network internet under their customer satisfaction clause. He never mentioned any fees if I decided to cancel with in the thirty days. This Dish network is a bunch of liars. They should disclose all.

Had Dish from 1999-2010 best technology and programming. Then I moved and too many trees in the way so had to go on Time Warner for 1 year (2011) which was terrible service, bad software and taxes are way high. Changed to DirecTV. They were able to get a signal, couldn't stand them either and their software was nothing to brag about. Couldn't handle the same features that Dish can. Had DirecTV for 1 year and had to fight them with their billing and service. Then I changed to FIOS in 2012, lasted one month and got rid of it. Taxes are a killer, programming was way high, and their software was not that great.

Saw a tv ad for Dish tv, saying a package for 19.99 plus free DVR, $50. gift card, plus $100 cash for signing up. Called the number on the screen, installation completed 2 days later, told I did not qualify for free DVR. Was told to call about the gift card and $100. cash. Called, and after 2 months nothing received for I called again today. Was told there was no such offer, that I was stupid and illiterate and the person on the phone was trying to educate me. After hanging up I called the local TV station where I saw the ad. They checked and called me back, saying the ad did indeed say what I said.

I had DISH Network for four years, then they sent me bill for four hundred dollars claiming I rented movies that I didn't rent. I told them I didn't rent the movies, they claimed they came from my granddaughter's room, she is five years old, they were adult filthy movies. I refused to pay for them. They kept sending me the bills, and I finally told them I was going to change providers, which I did four years ago.

I called Dish to say that one of their receivers was no longer working. I was told to unplug the receiver and various other things that did not work. I said that it was a faulty receiver and I wanted it replaced. The so-called expert wanted me to do other things to fix the problem and told me my setup had to be wrong. Since the setup hasn't been changed in 4 years, I knew this was an effort to wear me down. Her fixes did not work and that is when she just stopped talking. She didn't hang up. She went silent.

Received a new receiver as mine was bad. Called to have someone walk me through the set-up. Call took about 20 minutes to get to an American Tech. Talked me through set-up. Second call, TV went off and could not get back on. This was 1/2 hour after I hung up from call 1 - again 20 minutes to get to an American tech - and told that it was my remote and that I needed a new one and that there was nothing wrong with TV. I asked to speak to someone else. He hung up on me. 3rd call - again this time at least 20 minutes to speak with a tech who could not speak English. I asked to speak with a US tech, transferred to a supervisor who again did not speak good English.

Charged me for 18 months of service for Blockbuster after I told them I didn't want it from the very beginning. When changing service I discovered the charge. They offered $10 off bill for next 10 months still stealing the remainder only after I threatened to sue them.

If anyone is thinking of getting Dish Network don't. My parents made the mistake of using their service. You can't watch TV when it is too cloudy or rainy. The worst part is their internet. They split your internet usage. If you have 20 GB per month, you can only use 10 GB from 8am-2am. Then you get 10 GB from 2am-8am. If you use all your 10 GB during any period, your service goes down to dial up service. Very slow. I was at my parents' house when the internet was installed. At no time was I told that the service would be split. They did not even tell my parents when they ordered the internet service.

I ordered DISH TV, and a date for installation was provided. I took that afternoon off work. Eventually I received a call from the technician, who told me he could not find my address. When I was giving him directions, it became clear that he was in another town. I asked him where, and it was a town 1000 miles away. I asked him to read the address he had, and no part of the address was correct, other than my name. I asked the technician what would happen now, and he said he would check and call me back. After two hours I had not received a return call, so I began making calls to DISH. Needless to say, I got nowhere, and my level of frustration just increased tremendously. I never did get the installation rescheduled, no one would assist me, and for the most part everyone I talked to was extrememly rude.

The contract stated one monthly price, but I am billed a different amount that is higher than the contract. When I called the customer service, I was informed that the prices went up. Then what is the use of the contract? I cannot cancel the contract either because it has the 3 year commitment or I will have to pay the cancellation charges. This does not sound right at all. Can we not depend on written contracts also when these big companies get you?

Anthony ** came to our home twice both times offering us a promotion if we unbundled from Windstream, if we paid one year ahead we would get three months free plus a $59.00 service fee so we were charged around $1200.00, once by check and again on my credit card. If this guy is not a Dish employee, how did he know who I am and that I was bundled with Windstream. This guy has scammed over 3000 people, 32 right here around me. He was arrested, bonded out and moved on. Dish acts as though they don't know anything about it and offer no help but the money gets deposited in a Dish support account in Gainesville FL. Dish, at the very least, could send out a warning and them not offering any help tells me that they are making money off the scam.

When we signed up for Dish, we were told that if we did the automatic bill pay, that our bill would be no more than $65. When we got our bill after 2 months, it was $121. And when I called them to see what was wrong, they said they couldn't talk to me, that because MY HUSBAND'S NAME was on the bill that they had to talk to him and verify everything. SERIOUSLY?! I take care of the bills and I never have a problem accessing any of our accounts that his name is on. If there was anyone else that we could use for TV out at our house we would, because we refuse to go with DirecTV. Dish will tell you all these lies to get you to go with them and then change everything 2-3 months later without notice.

Every time it rained, I did not have a picture at all. I quit after 1 year and they said I signed a contract for 2 years and charged me 193.00 for quitting early. I could not find where I signed a 2-year contract anywhere in my papers. I refused to pay the early termination fee and they are still trying to collect the money from me.

One afternoon the dish stopped working. When we called they said we owed 18.49. I put it on my CC. They also said my box was old and I needed a new one so I said ok, I want another. They said it would take 4-5 days to get here. I said why when you sign up they come in a day. The person started getting angry so we decided to cancel our service. The next day I got 4 calls from them asking why I didn't mind the first and the second one. I thought well they didn't know someone else had called an hour ago but by the 4 call I was getting upset. The guy wouldn't get off the phone no matter what I said. Finally I told him to take us off his list and not to call us again.

When calling to complain about the lack of service all they say is for $800.00 they will cancel our contract. No picture on a cloudy day and after 4 months of not being able to get my emails they say I only have 5 gigs and that is why they shut us off in the middle of every month. When I leave my tv on for the dog and burglars, they shut it off after 1 hour. Don't go with Dish Net. I am complaining on my iPhone as I can't get on the net.

I ordered Dish on 7/11/2013 and was told I qualified for free equipment and installation and that my first bill would be only $69.58, and that nothing would be taken from my account until the bill was due. I agreed. The next day I checked my bank statement only to find they had taken $695.87. I called them immediately and was told it had been an error and that they would fix it. The next day I checked my account and it had been taken care of, or so I thought. On 7/15/2013 I went to buy something using my card only to have it declined. I went home and check my account only to find that once again they had recharged my account $695.87. I called and was hung up on and treated very badly. Finally talked to someone who said they would have to listen to the initial phone call.

I was having problems receiving different channels. I contacted Dish by phone and every time I called they would ask me to hold and they would transfer me to proper dept. I was disconnected 7 times, each time they transferred me. The only way to even come close to a person was thru their "live chat". What a hassle that was! I had to go to my computer upstairs and do what they wanted done downstairs on the TV. After about an hour, they corrected NOTHING! I did the "live chat" at least 3 times and they fixed nothing! This has been going on for about a month. NO ONE would contact me even with me emailing them and telling them if the problem wasn't corrected soon, I would be seeking another company.

I signed up for Dish over the phone. They told me I qualified for a gift card and I would get a certificate. I received the certificate but you had to pay $4.95 to get the card. I sent a check. I never received anything back. I checked with the Dish Vendor Mpell and they said it was being processed and then they did not know what had happened. Today, nearly a year later, a very nice Mpell employee said that I had sent a check and it needed to be a money order. They sent everything back but I never received it and now it is too late. I spoke to ** at Infinity Dish who transferred me to a Supervisor who said that I should have called them earlier. The email about the certificate came from Mpell and gave their number for customer service.

I signed up for services with Dish Network for TV and internet. I signed up online, and my first complaint is that when I wanted to print the confirmation, it didn't give me one, saying to try later. Two days later, they came to connect the service. At that time, the technician could have asked me if I knew about how the internet with them worked, but he didn't.

One of the most unreliable connections. I have taken this connection in May 2013 and have chosen to get out of this contract today, July 12, 2013. Every time it rains or a strong breeze, the connection is off. You don't get to see the program content promised by your sales rep. The technician visited to rectify, but the problem persists. However, it's unfortunate that I am still forced to pay the termination fee which amounts to $360 plus (7 to 8 months fee of the contract even without using it) other shipping charges. It's unfair. Firstly, the connection is bad. Second, the service is bad and due to this if you want to get out of the contract (within 3 months), you are supposed to pay the termination fee. Is the company surviving on termination fee? I wonder.

In March of 2013 I purchased the Dish Tailgater and the related receiver. On 3/27 I attempted to activate the receiver and from internet research, realized it could be an ordeal to accomplish. When I contacted their customer service, the first person I spoke to had no idea what I was talking about. The second person (I was routed to) told me that I had to have a DISH account for my house and without it, I couldn't use the Tailgater. I explained that they were incorrect and they should look at the DISH website where they advertise the Tailgater. I was referred to a third person who said that yes, indeed, I could create an account for the Tailgater without a house/home account.

In January 2013, I purchased a Dish ViP211k receiver from Camping World, but within six months with numerous problems, I called Dish to cancel my account. After receiving error messages for the umpteenth time, THEY said I needed a different box, but it would cost $80+ dollars. I told them to cancel my account; I wasn't paying anything more for their service. The tech person said there would be no charge for the exchange box, to give it a try and send back mine; I said okay, we'll give it a try. Within a couple of days the exchange is made and all is well.

We were conned into installing this highly fraudulent service and cancelled less than 5 hours later after numerous customer service calls and extremely rude agents, including one who hung after lying about several issues. Now we have been charged for a month of service (mind you, we never used this product for even 1 hour). They STOLE the DirecTV satellite antenna AND they intend to charge us an additional $720 for service and products we have NEVER ordered. Dish fraudulently induces consumers to install their service and their agents will lie and steal when you uncover the fraud.

We had been with Dish Network for about 1 1/2 years. Our service had always had issues with interruptions, but not often enough to do anything about it. Well it finally got to the point where every minute or so, the TV would keep cutting out on us and it interrupted ALL of our recordings so we were missing bits and pieces. I called to troubleshoot and the lady didn't know what she was doing. She even told me, "I hope that this call isn't recorded." She had me reset the box, which made me miss a huge part of what I was watching, then said that it will definitely fix my issue but if it continues, to call back at the end of the weekend... This was Friday. As soon as it finished rebooting (20 minutes later), the television show started back up and instantly froze and gave me the error message that it had been giving me every other time.

I switched from DirecTV and signed up for a promotional offer that was supposed to save me money. I got the first bill and surprise, surprise, it's double the amount I agreed to. I called DISH and told them this, and they started going over a whole boatload of fees that were added. There's no itemized bill available, you have to call them on the phone to get an explanation. I told them I didn't agree to any of these assorted fees, and wouldn't have subscribed if they'd been spelled out. I read the big and small print carefully on the website when I subscribed. They told me that I just missed them and that they are legitimate fees. I told them I'd file a credit card dispute, and they happily told me that I'd pay the termination fee and/or it would go to collections if I didn't. I was furious. They offered me a $5 credit for 3 months ($15, oh boy!) and stood pat. Yup, I've been scammed. At this price, DirecTV would have been cheaper, and (keep in mind that I'm no big fan of DirecTV's customer service either) more honest.

I had my DISH disconnected on the first of May. I am now getting an overdue bill saying I am behind on a bill that I owe them. When I talked to them on the phone, they were rude and told me it didn't matter that I owed them anyway. I asked for a supervisor, and she was even more rude. I have been a customer with DISH for a long time and would have gone back to them, but not now. I have found out how they treat people who have been with them as long as I have. Now, I have to just pay the bill!!!

I went from Hughes Net to Dish Net. I was told it was a much better deal. After discontinuing Hughes Net, which left me without a refund I was owed, for the first 3 months I wasn't even billed for the service and had unlimited internet. I called Dish and emailed them because I knew something wasn't right. They said everything was in order as it was supposed to be. Then the bottom fell out. I was charged an enormous fee all at one time, had extremely limited internet and when we overuse our limit, we are left without the ability to view most websites until the following billing cycle begins.

I called Dish a year ago because I was interested in the Hopper. I was told on the phone about the plan and was NEVER told about a 2-year contract or cancellation policy or told what the price would go up to after 12 months. It was a huge nightmare getting it installed and the boxes never worked correctly. I called them out several times, but the problems never were fixed. It's been 12 months and I finally gave up. My new bill came that was much higher, so I decided to switch to another company. When I called to cancel my Dish, I was informed of a cancellation fee. The people I spoke to were so rude and could care less about trying to retain me as a customer. Instead of trying to find a new plan and get someone out to finally fix the problems, they were just rude.

Dish customer service person tried to force me to switch from DirecTV. The guy named Vinney who was helping began to get upset when I explained that my husband and I would have to talk more and I will call back if we decide to go with Dish. He made a comment, "Why did you call if you weren't going to get it?" When I asked to speak to his supervisor, he kept trying to tell me why I need to make my decision now instead of calling back. I would never now consider going with this company because of how I was treated. A customer should never be forced by any company to get something that they are not sure they want. You have a choice. It is your money, and Dish Network doesn't control who I decide to use as my cable provider.

I called Dish to just check on Satellite & Internet service. I live in a rural area, so choices are few. After a lengthy and high pressure sales pitch, I agreed to let Dish provide Internet service & TV service. Dish asked if I would like a 5 Mbps download speed or 10 Mbps. I said that I would try 5 Mbps and if was not fast enough, I would increase to 10. For the first 2 months, it would never get over 1.8 to 2.3 Mbps download speed. After two technician visits and a new modem, the download speed is around 5 Mbps, but upload speed is less than .4 Mbps. It takes 2-3 seconds to load an email, even longer to load a new page & no hyperlinks work at all....

I ordered Dish Network at my home in Unionville, Michigan. They installed it and it had a fuzzy picture. The installer told me that it would get better, but it got worse. The picture would jump in and out constantly. I called Dish and they told me they would send a serviceman out. The whole time they were here, the picture did the same thing. After the third time they were here, I could not get it fixed.

Selling home before 2-year contract expires. Offered new owners service that is already connected and working, including the equipment furnished by Dish Network. That is not acceptable for DISH. You can't transfer service or equipment to new owners. They must start all over with DISH. I am instructed to return the equipment, cancel my service, and pay a $227 early termination fee because I am selling my home. They have threatened to charge my credit card for the termination fee and unreturned equipment if I don't comply. All the other utilities had NO problems with me transferring or cancelling services except DISH NETWORK.

Almost the same thing happened to me when I cancelled my service but it was "after the contract had expired." Even doing the right thing and waiting out their contract, they still ripped me off! I cancelled on April 1, which I wrote down in my billing file and who I spoke with (because they wouldn’t give me a confirmation number to refer back to. They claimed their name would be confirmation), and they told me I had a $98 refund coming because I had paid my bill that was due on the March 30th that carried me through the month of April and it was what they owed me. I also had the cable company install cable at the end of March before as not to lose TV service.

We have had Dish Network come out to install a line and they have been out to our address three times due to improper installation. Today, my husband was mowing the lawn and cut the cable wires because they did not install the wires properly underground. We are without service and have live wires exposed in our backyard. We contacted Dish immediately and only received empty promises of returned calls from supervisors and appointments that never happened today or tomorrow. We have wires in our backyard that are live and flying around and no one at Dish seems to care or want to take responsibility. We have even entered a maintenance contract with them which does help. We just want them to care and fix the service the proper way. Please advise.

My wife told the technician not to drill any holes in the house or attach anything to the house since the house was already wired for satellite. Installer disregarded her instructions and attached a wire across the back of the house across the end of the house and halfway across the front of the house by screwing wire holders directly into the vinyl siding. Then he used a small hole in the siding to run a wire into the house and cut the hole out to about 1 inch wide, then put in a loose fitting rubber grommet without sealing around it. Installation company will not repair the damage claiming that they do this all the time and that it is acceptable.

They shot up my bill from $53 a month to $88 in which they said I asked for a different package, that I asked for an upgrade. I DID no such thing. Now, they gave me free channels - big deal. They should put the money back on the client's bill, but they don't...I am so tired of Dish and I am moving too. If they don't take care of business, I will not move them with me...Not to mention, when it just rains outside, we lose our signal. What a joke this company is.

I signed up 9-9-2012, that's when the nightmare began. There were numerous problems with the service, blackouts, trying to watch one channel while recording another, and the ongoing billing problems. I had to move in November and was charged to transfer service even though they said they wouldn't. When the tech came out to hook it up, he did it wrong, so that meant more time on the phone to get their mess cleaned up. I ended up redoing it myself, it wasn't that hard. I did get a refund for that after several more calls and hours on the phone. I never did get paid for my time or work. It stayed the same until I had to move again.

Satellite is great. Hopper is great. Internet sucks if you like to watch movies or videos online. No Netflix, no Amazon, no Vudu, no YouTube, no downloading of any kind or you'll use up your gigs in a flash!! Customer service is horrible!! My girlfriend was at work & asked me to come over and wait for the satellite man to do an installation because someone 18 or older had to be there for the installation. So I did and when he came in he told me I had to sign something before he could install. So I did and little did I know I was signing a two-year contact. It was her satellite, not mine.

When I first came back as a customer with Dish Network, I never authorized them to charge my account. When I thought I was late, I sent a check. They came to my account multiple times and I told my bank to reverse the payment, so they cancelled my account. They asked for the equipment in which I don't have to be charged several times and when I sent it, they said they're going to send it to collection. When I did send the equipment, they are such liars. They say one thing and say another. I never heard of a company charging my account when it should go to your credit. Never ever go to Dish Network. I hope they lose customers and get sued.

I cancelled Dish in Feb. 2013. I received a box to send their equipment back on Feb. 11, 2013. I took the box, UPS label and equipment to Don's Printer and sent it off. On the 16th, I got an alert on my Capital One card that Dish had charged me $560 for said equipment. I called my Capital One rep and she called Dish with me on the line. The Dish rep said the package had been received but not yet logged in. So silly me, I thought it was all settled. Then last week, I received a notice from a collection company sent by your friendly Dish Network.

I had an account for about 4 years, so contract expired and I paid through auto pay. All is well until Feb 2013. I was double billed then double billed again in April. I called to no avail. They said I was not double billed even though I had my credit card statement in front of me showing it. So they had one of the charges reversed. Now, my monthly bill jumped from $29.99 to $46.99, and I was double billed again. Plus another charge of $17, for what? I will cancel but is there something I could do about these overages?

We are Dish customers with about 3 or 4 months left on our contract with Dish. We had an HD receiver that included a DVR built in. Briefly, we had service in an additional room, but wanted to remove "TV 2" because it wasn't being used. My wife called and asked that it be stopped so we could save some $$. We inexplicably got a package from Dish with what we thought was a receiver that was an upgrade because the notice accompanying stated that the one we already had was "obsolete" and that if we didn't return it, we'd be charged the cost of the receiver. I said to myself, "OK," installed the new one, and immediately sent the old one through UPS back to Dish.

I bought a rural property and installed Dish on my home along with Satellite Internet. I wanted internet on a second building on the same 15 acres but on the same account. I called to inquire if it was possible. I was told it could so I placed an order. When the installer gets there, I am told I cannot get internet in two places on the same property on the same account. I called Dish to find out why. They tell me they cannot do that for internet or TV. I was passed through 8 people and dropped once along the way requiring me to call in again. By the time I got to the 9th person, I got escalated to a supervisor who was nothing less than combative. She was belligerent suggesting my information of the original promise was not accurate because her system did not say that.

I have too many details to list and I don't want to type for an hour so I just want to be brief about Dish Network and my experience with them. They lie. They steal. They are rude. They can enter your information in their databases incorrectly and hold YOU accountable!! If I conducted myself in arrangements the way they have, I would be in jail!! I mean, can I steal and get away with it? NO, guess what… DISH NETWORK can!! I strongly urge anyone pondering using their service to reconsider. Also, don't get too excited about their so-called high speed internet which is through WildBlue, because by high speed, what they mean is more like dial up speed. But that's okay. Obviously, they can say whatever they choose to rip people off. I hope this helps to deter even one person from subscribing but hopefully many.

We switched to Dish Network back in Oct. as our only option for Internet service. They promised high speed, good connection and Wi-Fi for all of our phones, computers and iPods. In order to get the Internet service, we had to switch the video service as well. We were not pleased with the selection, ability to record only 2 shows at a time and that our TVs were getting stuck on the same shows. I have spent so much time calling in to customer service trying to resolve our issues. At one point, we could only watch the show we were recording!! That's fun!! - NOT!

They talked me into getting the hopper and trading in my old equipment. Without telling me, they automatically signed me up to a new 24-month agreement. The installer, Robert ** had me initial two spots on his phone, and when I asked him what I was initialing, he said that it had to do with the installation going okay. When I called to complain, I was told by a member of their "Executive Resolution Team" that they would do nothing about it (Alex, El Paso, Texas, 803-942-8605, extension **). This is against the law, and if they did this to you, contact your local Attorney General's Office of Consumer Protection, and also the FTC, and complain.

For over a month now on several of our channels, we get the complete signal loss. I think they have had enough time to get their crap together and fix the dam problem. Also, they have changed to channels we signed up for to a different tier. They may think they have the right to change their programming, but this is bait and switch.

We got a bank statement stating that Dish Network automatically took TWO payments of $61.99 out of our account "by accident" for one month and then we got charged $91 in overdraft fees and they're Refusing to give us any money back for their mistakes! We have had them for years and have NEVER missed or been late for a payment. We paid over $164 for their "accident". Then, the supervisor on the phone had the nerve to tell me they had permission to be able to charge our account, so they aren't at fault!?

There are erroneous charges on my bill that DISH cannot explain. When I dropped the service, DISH charged me $17 to return their equipment! In the 24 hours before delivery of the return box and my sending it off, I received 7 ominous phone calls telling me that if all was not returned immediately, I would be subject to further charges. They are a very aggressive company. I have never missed a payment nor been late. I fulfilled the time period on my contract. All I wanted was an explanation of charges that were charged to my account.

Over a short time of less than 2 years of having Dish Network, we had very poor signal. Every time we needed a tech to come out, we had to go without service for a week each time. The customer service representatives were rude and unable to satisfy me in any way. The best they offered was $5 off each month for 6 months... REALLY?! That is crap! You can't control your TV in any way without the remote. I have 4 kids so losing remotes is very common in my house... Oh well, no TV! When they ran the wire from the satellite to the house, it was not buried very deep... 2 inches... really!

After 10+ years of service, we had requested a new remote. Dish refuses to provide it or to upgrade our totally out of date boxes that lacked the features available to any new customer. When we called to cancel due to our move, they refused to ship us boxes to return the equipment within our 30-day close timeframe saying it would take 6-8 weeks standard to ship them; however, we could buy new services. We said we'd just ship in our own boxes. When I called back on a weekend, the operator quoted 5 days to deliver the boxes. It’s the worst service and overall experience! We went with Brighthouse and would warn anyone not to use Dish.

June 07, 2013 I called the phone number from a Dish television commercial because they were announcing that Dish.net is "available anywhere" in the USA. When I finally reached a CSR in the Philippines, I was advised that internet service is unavailable in my area! WTF! In my language, ANYWHERE means what it states! Totally misleading, waste of my time, and I'm pissed that Dish is outsourcing their labor to one of the worst countries for customer service. My experience with Philippino/a agents is horrible. They never deviate from a useless script, are rude and impatient, and their "apologies" are meaningless.

I'm not here to tell you we don't like Dish. That would be wrong. We have been happy with the company and service for many years as one of your customers. We have especially enjoyed the Hopper. It is set to be a winner for many years to come. The reason I'm writing you is the promotion you have right now with the iPads. As a loyal customer for many years, always on time with our monthly payment, I would say that not offering this to us makes me feel a bit angry and a whole lot unappreciated. I would think that a longtime customer would be valued and a new customer gets rewarded for what? What is wrong here?

After terminating my contract early, I was prepared for my fee for doing so. But when I spoke to the customer service agent, she never told me of any charges coming out on a particular day or what the charge would be. She actually credited my account for over-paying on a bill after I cancelled my service. So today, I look at my bank info online and they took out $356!! That was for my cancellation and the remainder of my last bill!! What the **!! Mind you, this is 2 months later after I cancelled!

I have subscribed to Dish for 4 years. Except for DirecTV and sporadic on-air service, they are my only choice. I needed service about 2 months ago. They came. I have their service insurance. Isn't that a sick concept? But I digress. They replaced my receiver box and that resolved my issue of pixelation. But it created a new one. My dish anywhere won't work and they won't do a thing about it. They spent/I spent two hours on the phone/chat trying to resolve the issue with no results. They concluded they could do nothing to resolve the issue at this time. They would stay on it and contact me if and when their engineers could come up with something. I pointed out I was paying for the service. No, they said dish anywhere is free to subscribers and is separate from their service. Can you believe that **?

Like this page and help me get DISH Network bring the router I was supposed to have already! They've said someone was coming 4 different days, twice didn't have equipment, twice NO call NO show, no one from customer service 800 number helping, no response from email, one response from FB but the problem still is not fixed! The story is way too long to write on here. But after having no help... and service not being fully restored, I am wanting out of my contract! Would LOVE to go to another service!

I had a lot of receiver failures in the first three months, and after doing all the troubleshooting they called for, I talked them into sending a new (refurbished) receiver. I have had this receiver about 3 weeks and it is starting to freeze up two to three times a day. The old receiver would freeze the picture, but continue with the audio. The new receiver fixed this problem. Now it loses the audio and the picture stays. In both instances the remedy is about 7 to 10 minutes of unplugging the power and rebooting. This gets very tiresome after a while, not to mention losing the program you are watching. They told me that I could have a tech come out for $95.00 but there is no guarantee that they could fix it. I have checked the dish for proper alignment and loose connections, and I guess from what I have read on this page, it seems I am doomed with their service until I can get the contract down to where I can buy it out.

This is my review of the terrible internet service Dish provides, also known as Dish Net. I've had the service for approximately 6 months and have made over 20 phone calls to the technical support because the service constantly goes out. I was also made aware that Dish Net has an extremely small bandwidth cap of a measly 5GB. After exceeding this cap, your internet gets throttled to snail speeds. I find this practice unethical because it basically forces people to purchase more data for more money. Now, I've heard of 100GB plans and even 50GB but 5GB is ridiculous. Five gigs is supposed to last me and my family ONE MONTH!?

During phone calls to arrange for Dish, never once was I advised that there is a two-year commitment. That was raised when I agreed to sign up for it. Thinking Dish was like Comcast and Bright House, which I had for years and were wonderful, I said okay. Silly me. For those thinking about getting Dish, do you like infomercials? A good 95% of the programming is infomercials, the same thing over and over and over, all day and all night, with very little programming that I've seen many times, or geared to ten-year-old children.

I was referred by a friend, and as advertised by the Dish Network, I was supposed to get the $50 credit in my account. I called dish and submitted the referral code that was given to me by my friend, and I was told that I will get the $50 credit for my first bill. I NEVER got the credit, and when I called Dish, I was told different stories each time. Today, June 2, 2013, I was offered a $5 credit for 10 months that I turned down. It is not about the amount of money but the fact that there is a company lying to its customers. On top of this, their technician never finished the work; he drilled the holes on my wall and didn't bother to seal them. After bringing that to their attention, they gave me an appointment but the second tech never showed up.

When I placed my Dish Network account/service on vacation/snooze mode recently, the Dish rep did not advise that when I took my account off vacation/snooze, I would be charged with exorbitant prorated "taxes" and other service charges when I went back to my normal programing. When I spoke to the rep to go on snooze mode, he said that my monthly bill would be under $10, which it was. My final snooze bill was $1.96 and when I received my next Dish Network bill, it was $153.58 which included all of the taxes and extra service charges that were prorated at my normal programing fee, not the snooze billing amount. Had I been advised that they would hit me with all of these prorated charges at my full account amount, I would not have taken my account off normal programing mode. They are using deceptive billing practices by tacking on the prorated charges when you are not using full service.

Dish Network has Horrible, horrible, horrible service. Almost every day we lose complete service - no picture - from ten minutes to a couple of hours and this is in perfect weather to poor weather. This has been taking place for a full year. They came out and could not fix it. Now we have to pay a $259 cancellation fee plus $35 to send the equipment back. Do NOT buy into this service. And everyone who has experienced this, please file with the BBB. They should not be able to get away with this thievery.

The Dish Network service was installed around November of 2012, and has always been unreliable at best. I have not been able to access the service when needed, and for several months, I have had no access. I made several calls to customer service for repair. The two technician visits I did receive were effective for about a day of service. I was advised that the problem was resolved and also that there was no problem. However, I am still unable to connect to the internet. I was also warned that if a technician came out again, I would be charged a fee of $95.00.

After having this system for like a month, I soon discovered that it sucks. When my wife or son is watching and recording shows, then I can't watch any program I like because now they are using up all the service. Now this does not make any sense to this so-called great system that when someone records a show, one box on the system loses its service and that one has to just watch what the other person is watching. I must say, Dish, the only thing good about your service is it will always stink.

After being a loyal Dish Network customer for ten years, we decided to switch our internet service and consolidate bills. Installation took 45 minutes to complete and after only three weeks of use, no service at all. Daily phone call, hours of wasted time on the phone, ALWAYS a sympathetic person on the other end of the phone and NO service still. Another round of phone calls and still no service. I have to be patient and wait for the escalation department to get back to me in the next three days!?

I inquired to Dish regarding rates. I was quoted $39.99 a month for what I wanted. I ordered the service and had installation. Couple of weeks later, I received a letter from Dish that I did not quality for the rate and had to pay almost $60 monthly. I cancelled the service and they have billed my credit card $520 cancellation fee. They said that I have to obey the agreement but they do not have to.

On 5/25, I signed up with Dish. During the enrollment, I explicitly asked if the local channels and Western channels came with the packet. The sales rep confirmed 3 times, yes those channels + many more. The service was installed on 5/26. Three phone calls later to Dish reps, account specialist and a supervisor, I am told to get a Western channel I need to pay $5 more per month. I asked that they play the recording for the call to confirm the agreement between me and the agent. Rather than being accountable for their miscommunication, they suggested a discounted rate for 6 months... What about the 24 months they are holding me hostage? Also, three hours after signing up with them, I asked about cancelling the service. I was firmly advised I would be charged a $420 cancellation fee... I never heard that during the sign up. I've never had such horrible customer service experience. Btw, I regrettably switched from DirecTV's high integrity customer service for a more reasonable rate. The Better Business Bureau and FCC should audit this company.

Dish Network had a woman named Jane ** of Texas (I've never been there) placed in collections because she owed $1,255.00. My name is very similar but is not spelled the same way. Dish sent this to the collection agency CBE Group, who without verification, placed a report on my credit report only because my name was similar, but still not spelled the same. Dish was contacted by me and I was told my Social Security number was not the same, and that I had nothing to worry about. It is now on my report, meaning they fraudulently used my SS# that I provided in good faith and have now tied my finances up.

I called on Monday, May 27, 2013, about changing my card number on my account. I was not informed about a $5.00 fee until after I gave all the information on the card I want it to be changed to. The person was very impolite and tried to hung up on me. I told him I did not want to be charged a five dollar fee. He replied, "Five dollars is five." Then I asked when is the bill due. I received no answer. I called back again and asked if I can be taken off the auto pay list. He said it will be a charge of $10.00 for high definition if I chose paper bill. I feel I was misinformed about the additional fees. I do not see anywhere in writing about the additional fees.

Every time it even sprinkles, I don't get to watch my Dish/TV. The Dish Network said even if one raindrop hits it, it won’t work. It rains a lot here. Dish Network should tell you about the rain and the dish. Where do I go from here? I'm paying monthly. One week has gone by and it’s been doing this off and on. Nobody is letting me know about the weather and the dish. They said to just wait until it passes. Well, it has been raining all day. I'm watching 5 minutes here and there. It is like buying a car that you can't drive. What do I do if there is bad weather like a tornado? I don't get a notice of a warning on TV? I feel like it's a scam. No warning.

We moved to a new home and asked to transfer the service. When the technician came over, he said that there is no way we would be able to get a signal because there are a lot of trees surrounding our home and the house was in a very low terrain. He talked to a Dish rep to explain the situation and I was promised that there would be no charges. So I sent their hardware back and two months after, they charged my credit card for early termination fee. I am in the process of contacting my state Bureau of Consumer Affairs and we will take it from there. We didn't cancel and it's not fair to be charged for being in a house that has trees around it. Why can't Dish invent a technology that would get signal through trees? They have the money to do that.

I signed up with Dish Network with the initial monthly bill agreement at $36 before taxes. My first bill came, which was $39.86; I paid it on time. Second bill came, and it was around $40.52; I also paid it on time. My third bill came and it was $209.63. I called a customer service representative, and I explained what my bill should be every month. I made him explain why my bill jumped from $40.52 to $209.63. He couldn't explain everything to my understanding, and he transferred me to their supervisor. She also couldn't explain why figures jumped from $40.52 to $209.63.

Every month since the first month I had my dish receivers installed, I have had to call customer care and fight for my bill to be configured correctly to my contract agreement. I started with Dish with the contract agreement that for one year my bill was to be $85.87 for TV and high speed internet. I have had Dish since the middle of 2012 and I have not had one bill correct. They are always more than I owe (NEVER LOWER)... Why should it be $90.87? PLEASE CORRECT AND REFUND ALL EXTRA MONEY I PAID THAT WAS NOT OWED TO YOU.

My bill at the end of the year went up $10.00... Now it has gone up another $10.00 and so I am paying $68.29 a month now for 120 channels. Most of which are trying to sell me something. On top of that, I was told that I would get internet with it and never got that. Horrible. But I will let all my FB and Twitter friends know so that no one else will have to experience what I have.

We switched to Dish from DirecTV in January 2013. We wanted to take advantage of promotional offers, which would lower our current $75/month bill from DirecTV. After talking to Dish, the bill was going to be $45/month for the first year, then $60/month for the 2nd year. We signed up of course. To our surprise, our first bill from Dish was almost $80. When we called to resolve this issue, we were told that our quote didn't include fees for things like additional receiver, hopper, etc. This was absolutely ridiculous as I had thoroughly gone through all this with our rep when we set it up. Why would we switch from DirecTV if our bill was going to be the same or more? Duh! We had to go through about 3 reps until we finally got someone to lower our bill to $50/month for the first year including fees (I was willing to let the $5 go from the initially quoted $45/month).

Use caution with this company. Dish is a joke. They lied to us from the start. They have hidden fees and their service is a joke. Also, the managers were very rude and not helpful at all.

I signed up with Dish at the Texas State Fair with a subcontractor (B2B). After installation, I’ve had nothing but trouble. It never worked, the screen would freeze up, and the guide would just scroll and scroll for no reason. I called for service, but no one showed and no one called. Finally, I had them come to pick up the equipment. We had Dish (non-working) for almost 2 weeks. They advised us that we would not be charged because of all the issues. Two months later, Dish charged our credit card $440 for an early contract termination. I called Dish and was told I would have to resolve this with B2B. I called B2B and was told that they would take care of it. Four months later, I'm still fighting with Dish because B2B will not respond to calls or text messages. Dish took the payment, but continues to say I have to deal with B2B. I am going to file a complaint with my credit card company and hope they can help resolve this situation.

I have been a customer for over 8 years. They told me around last Christmas that I could put my account on a reduced rate being that I would not be at the house with Dish through the winter months. They did not do this. After 2 months, I canceled my account. Mind you, I was paying full price and using my own equipment. I cancelled on 3/29/13. I called back on 5/22/13 to try to get it back, but they would not do this. As a new customer with the good rates, I would have to pay the full rate. They would not let me use my own equipment even though it was from them. They are very rude. They don't listen to their customers. I hope they go bankrupt. It is an injustice that they can treat people like this and get away with it.

My fiance worked for Dish Network as a Remote (meaning out in the boonies) Field Service Technician. Before hire, they make you go through a grueling physical evaluation to make sure you can handle the high demands of the job, which he passed without any trouble. After being hired, there was some classroom training, and then on the job training, which took place with another Field Service Technician (FST from this point on). This person was not a very good trainer, and even endangered my fiance's life by trying to outrun a severe storm that included hail and high winds. The training was supposed to last for several weeks, but they put my fiance out on his own very early.

Don't be fooled by the low introductory rate. There are no "good" channels offered so you quickly want to upgrade. After a year or so they added a ton of music channels (I did not request) and others I did not want, and my rate jumped to over $70 a month with no notice to me. As a person on a fixed income, it was a serious problem. When I called to cancel, I was told they could "make me a deal" to keep my business. Now how stupid did I need to be to fall for that one ????? I now have only antenna TV and miss my choices BUT I do not miss the high bill. I cannot recommend DISH to anyone unless they have money to throw away.

My father and I cancelled our Dish service on Feb. 28, 2013 and switched to DirecTV via AT&T "bundle" discount. We spoke with Dish rep while switching service and confirmed that we had been with Dish for many years and did not owe an early termination fee. Since we are required to pay ahead for service, we were owed a $92 refund. Subsequent calls to Dish have only been answered by new service personnel. The customer service line never answers. We could only reach new service personnel who apologized that they could do nothing but transfer us to that customer "service" line that never answers, after they confirmed that we were due the refund! It is interesting that Dish responds so readily to new customers, but there is no access to prior/angry customers. Caveat emptor (and don't forget illegitimi non carborundum!).

I called and sent an email to cancel my account. Dish sent a confirming email on the same day. Then Dish sent me a Dish equipment return kit. I boxed everything up and returned all of your equipment. Dish confirmed the return of all equipment. On April 11, 2013, I received a bill from Dish stating that this statement reflects my final balance. On April 20, 2013, this balance was paid with check **. It has cleared the bank. On May 11, 2013, I received another bill from Dish stating that this was the final bill.

I ordered Dish and got CenturyLink for my internet. Someone in the inside of Dish changed my internet without my notification and cancelled my CenturyLink. I have called them and they keep making excuses. I truly believe they are not running a fare company to certain people like me. I just wished I had enough money to cancel and get Cox; they are the best. I would like for only one attorney to contact me. They have done this without my permission.

Oh my goodness! This company is horrible. I paid an ex's bill one time and they charged my credit card with a $490 charge when he stopped paying, months after I paid a payment. This was not my account; it was strictly in his name. I talked to my credit card company to dispute, and they said this happens a lot with Dish Network. I had to cancel my credit card. Fraud!

We were Dish customers for many years. We always paid on time, and never had any problems. In order to save money and pay off some debt, we reluctantly decided to cancel. Well, it was easy enough to send them back their equipment, but when it came to the time for them to send us our $87.33 refund, they dragged their feet for weeks, despite my speaking with customer service 2 or 3 times during that period. When I finally became upset that they still hadn't sent our money, the representative spoke with his superior and promised me they'd deposit the refund into our account in the next 24 hours. Seventy two hours went by and still no money. I called again, and it turns out that the representative I'd spoken to neglected to note that he'd promised me the money quickly, and instead had the money sent by check in the mail. Now, I have to wait additional 4 to 7 business days. They have poor customer service. We'll never go back to Dish again.

I was a Dish customer until August 2010. I disconnected service and changed to Time Warner, after having repeated issues with their receivers. I returned all equipment, and even kept my shipping documentation for 6 months. I called on 3 occasions asking if they had received the equipment. Customer service told me, "It does not show we didn't receive it, so you can assume we did." I should have probably been suspicious of that statement but nevertheless, the next time I cleaned out my wallet, I threw away the receipt from UPS. Approximately three months later, I received a bill for their equipment. (This was now nine months after my account had been disconnected and I had shipped the equipment back.)