DISH Network Reviews

I needed to cancel my Dish contract within the first month of starting service. Of course, Dish does not have any kind of cancellation grace period and I was told that my early termination fee would be $420. I then asked to see the clause in my contract where the termination fee was specified. The only good part: The rep said they did not have a valid contract on file for my 24-month agreement on file. I commented, "Then there is no contract for my services?" to which he answered no. So I was able to exit with a $99 charge for cancellation and shipping of the units back to Dish. Not free, but not $420 either. By the way, the Dish rep was very polite and helpful during the entire conversation!

I called to inquire about service and was told that I needed to give my credit card information for credit services. I specifically asked if they would be charging my account and was told "No", so I gave my information after the salesperson rambled on about, how my $39.99 pack would become $85.00 a month and stating that I would have to check my email for a link to reduce it by $15.00. Then, a charge for this and that.

We are actually the landlords of a townhome in Dunwoody, Georgia. Our tenants recently moved out, and we noticed a wet spot on our bedroom ceilings. Mind you, we had a brand-new roof put in three years ago with a warranty. We had the roofers come out and take a look, and they said the Dish technicians put a satellite dish on a flat roof, basically, puncturing holes in our roof. They told us this was bad and irresponsible of the technician, adding that all the technicians know not to do this. We called Dish three days ago to file a claim. They told me someone would call me back in two days. I have yet to get a call or any response from the company. In fact, they have not called me back and just keep telling me they will pass on my message to the appropriate person. So now, my townhome sits empty, and they have voided my roof warranty until it is fixed which will cost about $500. And every day that goes by is money we are losing from not being able to rent it until the ceilings are painted and the roof is fixed. I intend to file a suit if this is not resolved soon.

There are frequent failed equipment and unfair charges. First, Dish failed to hold position 4 times in less than 6 months. Now, the receiver would not start up. When called, they will shoulder cost to customer who has no choice but to pay shipping in addition to lost service and monthly fee. A user should only be responsible for agreed monthly charge - nothing more and nothing less. When calling, you can tell the person on the other end talked the same problem all day long and doesn't really care. They asked me to unplug the power cable then press power on/off 30 times! Crazy insane!

About a month ago, I talked with a rep from Dish about my service to try to save some money and the frequency of poor quality with the DVR not recording when it should have. They told me there was nothing they could do. I asked them how much it would cost to cancel the service. The rep told me $10/month remaining on my contract, which would be $130. I started to shop around and found something better in AT&T U-verse, who said they would pay my fee. When it came to cancelling the service a month later with Dish, the rep then told me it was $17.50/month remaining based on the contract, which totaled $210. I escalated this up as high as I could go. Other than them agreeing with me and telling me they are sorry for someone making a mistake, they would not budge on this whole ordeal for a difference of $90 once everything was said and done. I will complain to the BBB, see what other legal avenues I can look into, and never recommend Dish Network to anyone! Bottom line is this is based on principle.

I signed with Dish on Oct. 2, 2012 and canceled on the next day as I was told I could after I checked with my apartment manager to see if Dish was allowed. After speaking with the apartment manager, she said I would have to put a $100 deposit down and get renter's insurance so because of that, I called that next day to cancel the setup. The lying representative told me, "Okay, Ms. **, your order has been canceled; no further action is required." I said, "So you will not charge my account the Installation fee, correct?" Liars, well, they charged my debit card for $136 on Oct. 15, and I called and asked why did they charge my card after I called and canceled. Their response was, "We don't show that you canceled the work order." I was like, wow! They are all liars and I will spread the word. They steal from people. They are frauds. Don't trust anything they say and Time Warner, you do actually rock!

They told me the company policy was that they would send me a new replacement DVR box, but I had to go out of way to return the old one. I then asked why they just bring me one and have the tech person take the old one back. I know they have boxes on their truck. I am disabled and it's hard for me to get out and about. If I didn’t return the box, they would charge $400.00. I would like someone to call me on this matter from DISH Network.

About 1-1/2 years ago, I tried to find a satellite/cable provider that had European programming. It was for my mother and father, who lived next door to me, which I supported. My mother had ALZ, and she enjoyed her native language. So when I talked to Dish about their programming and pricing, I found that they had what I was looking for. It was more than I could afford so the sales representative gave me some options to save money over the monthly cost. Now he was fully aware that I was doing this for my parents. To my unfortunate circumstances, my parents both passed away within 6 months of each other, and it was of course completely unexpected. When I contacted Dish, they basically said, "You signed a contract with us, and if you want out at this point, you will have to pay us like $480!" I said as I was a self-employed individual, with business not exactly being very good as it is for everyone, right now, that was not an option. So, he basically said that I could pay $25 a month for 2 years, even if the service was not being used, and that was all that he could do!

I'm not just disappointed, I am livid. I recently moved to a small town and the only option for cable is satellite. A few years ago, I had the unfortunate opportunity to be a DISH customer so I switched providers. I thought maybe after all the time and having moved 2000 miles, there might be a difference. It's not! My initial order was not correct, the billing was screwed up and after 1 short month, the receiver quit working. First call was about my bill, the customer service rep explained to me that the charge of $44.43 was to be credited to my account although this never happened. When I called about not having a DVR, I was informed that it would cost me an extra $100 to get one. In addition, I may be charged for the repair of the faulty receiver but they couldn't determine the end result at the time of the phone call even though I had purchased the equipment protection plan.

After months of fighting with them, the technicians found out that it was coming from the company's end. I called to explain after laughing and calling their own technician a liar, they sent six boxes and replaced everything and never fixed anything .They turned my TV on and off and my HD channels off. Every time I called, my bill kept going up. I called up BB and let them know that I never got the service I was promised. They said that they were overwhelmed with calls about DISH Network. When I was told that my bill would be waived, it went up and not even one damn person knew what the hell they were talking about. They were paid to sit there and tell you when you call, "Hmm, we don't know what you're talking about." I would recommend you to a dog.

While I was visiting my mother, four hours down the road, my husband had Dish Network Satellite installed and cancelled our DirecTV, which we have been with since 1993. My husband called me right away and told me how horrible it was. And he had been on the phone with the people for a long time trying to cancel it which was the first of the second day. When I returned home and used the TV to see what all his commotion was about, I found that he was absolutely correct. Everything was horrible and all the advertisements about it being better than DirecTV were downright false. It's like the difference between Robinson/May and a dollar store!

I made the unfortunate decision of signing a 2-year contract with Dish when I moved into a new apartment 6 months ago. However, due to uncontrollable circumstances (high crime activity in the area and noise issues), after 6 months I felt that I needed to move out. So, I found a great new apartment in a better area. I had no idea that because of the trees around my new place that Dish would not be able to get a good signal off my balcony. The complex does not allow residents to place the Dish anywhere else on the building. I called Dish to explain my issue and was told that there is no possible way of getting out of my contract without paying a $315 fee. I was shocked. The whole reason I signed up with Dish in the first place is that I believed they had great customer service. Now, my opinion has completely gone the opposite way.

Today is Oct 6, 2012. My son and I have made 4 phone calls to Dish Network in the last week regarding billing. Two of those calls were conversations that lasted over 2 hours, and we were transferred to multiple people during those calls. One of those calls was tonight. I can't express my frustration with the way they treat their customers. This is very confusing to explain, so I will do it in sequence of events. (1) This is my son's account and we live in two different homes and towns. (2) He moved. He uses DishMOVER service to move his receiver to his new address. (3) Dish comes to the new house and does the satellite install. Everything works. (4) Several days pass. He comes home and all his channels are gone. He calls me to ask if mine are gone. No, I still have mine. (5) He calls Dish. They tell him his receiver is not compatible. He will have to have a new receiver. He tries to explain it was fine up to this point, why is it now not compatible? They insist and send out a tech with a new receiver. (Now 2 days of work missed due to installs.)

Why are you taking the channels 9 and 20 off? Why are you not letting us see the channels starting the 8th? These are the ones we watch the most. Please keep it on Dish Network or we may have to change companies.

There seems to be a law against Dish Network sales agents letting you speak to their managers. I asked three different agents to speak to a manager because there were some issues with my account and a manager is the one who modified my account. I finally got to this one agent; I asked him to speak with a manager and his insisted that he can help. I attempted to tell him my issue and he had no clue what I was saying. I asked to speak with the manager again and he got loud and asked me why I needed to speak with a manager. I told him that a manager modified my account and that was why. He continued to get loud and said that he was trying to help me and he had the same authority so there was no need to speak with a manager. Then, the smart remarks started. He said that it was not his fault that the account was messed up and I should put it in someone else's name. Then, the profanity started and and after us going back and forward for about five minutes, it started. I would never in my life go with them. Customer service lacks tremendously and I'm going with DirecTV and I will be contacting corporate in hopes something will be done.

I want AMC back! When I subscribed, it was on the list.

Just learned you guys are having dispute with KTHV (Channel 11) in AR. This is my favorite local channel. If you screw them, I'm outta here and going to Direct.

I have never had such a horrible experience with any company like I have had with Dish Network. It seems like all I've experienced is issue after issue and customer service representatives that do nothing but shake their heads and say I'm sorry. It all started back in the beginning of August when we first moved into our new home and decided we wanted Dish service so we would be able to have international programming available for my parents who were coming to visit from India. When I called to set up Dish service for the first time, I specifically asked about 2 things:

Dish broke my contract by saying they could not debit my account because the bank would not allow them to. When they received a call from my bank stating my account was fine, then they said I didn't have the money in the account. Again, my bank assured them that there was plenty of money in my account. So just to pay the bill, I paid $15.00 to pay by phone with a check. Then I was told the check bounced and they would not take the check. Service was shut off 3 times during this argument.

Our network connection went out today and after spending 2 hours online trying to solve the problem, we were told a technician would have to come out and fix it. Unfortunately, they can't send someone out for 2 days. I'm off work today, not 2 days from now. When I called and talked to customer service, they were very unhelpful and quite rude. When I asked to speak to a supervisor, she turned out to be even worse; rude, condescending and basically unwilling to help resolve the situation. In addition, a few months ago, I had to order a new remote because the old one quit working. That was $20 and it took 10 days to get. When I called to ask if we could order another box, they told me we would either have to pay $400 for a new box or extend our contract for another two years. Are you kidding?! I can hardly wait for my contract to be up. I will never recommend Dish to anyone. They are unhelpful, unprofessional and rude anytime that I've talked to them.

I had Dish TV for over three years and have been happy except for no TV during a bad weather. After I was offered a great deal from Optimum, I cancelled my Dish contract. Optimum agreed to pay the early termination fee after I received my final bill. I went online to my Dish account and canceled auto pay to my American Express card and waited for my bill which has not yet arrived. Dish charged my card immediately for the early termination fee and after my call to complain, refused to reverse the unauthorized charge.

I have found that Dish has terrible customer service. I get someone from another country or someone new who has no idea what's going on. I found that if I opt for Spanish only, I do not have to wait 20-30 minutes for someone to answer the phone. Why does Dish prefer Spanish customers?

We tried getting Dish Network's new bundle package with internet. Well, they could not hook up because the Dish had to face south, so we never got it. I still get billed! I called their customer service and was told not once but twice to ignore the bill. The third month after getting billed, well guess what, Dish now had no record of me ever calling and I was responsible for the three month's worth of charges now! And the best part is after refusing to pay the bill, a director called me and then hung up on me! Can you believe it? Dish Network is billing after they were never able to hook up and I never got their service.

To all reading this, I really hope you think twice before choosing Dish Network as your television provider. I only had Dish for a short period of time, three months to be exact. In those three months, I can say that I have had my worst experience ever with a cable company. On the installation date, the tech came out and began working on installing the dish. He stated that he would need an extra $75 to install it on the roof; however, he would not charge me if he could install it lower. (I live in a 4-storey courtyard building.) I asked him if installing it lower would reduce my cable quality. He assured me that it would not.

Our original contract with Dish Network ended on March 27, 2012. We were proactive and called Dish Network on March 22, so there would be plenty of time to receive a return kit and ship their equipment back to them. That was the beginning of a four month ordeal with Dish Network in simply trying to obtain a return kit from them.

Every time I called the customer service #, they would never give me a straight answer as to why my bill was up to $67 a month. They would tell me all the perks and wonderful services I'm receiving, but would never tell me why my bill was higher. They told me they are waiving a $10 fee of some kind and kept assuring me I'm with a competitive service with a great channel selection.

Just want to know if you have received the same like my complaint. I used to pay Dish Network from one of my bank accounts (auto pay where you receive e-statement). I disconnected my Dish Network service a couple months back. Somehow I have paid a little bit over and my account had a balance of ($-8.88). Dish owed me money, but I was never told. I waited two months to see if they will send me a refund - they never did. I had to call in to get my refund. I asked why they are still keeping my money and there was no answer. Thanks.

We are moving out of state and I called to cancel service. I was told I will be charged $17+ per box to ship the receiver units (2 of them) back to Dish in TX or CO if I use their shipping labels or I can go to the post office and pay for the shipping and insurance myself. I do not want Dish in my new location. Service here when the weather is bad has been terrible. We have decided to go with cable at our new location because of the weather issues and service. I was extremely disappointed that there is not a local drop off facility or free shipping to mail the receivers back. No cancellation fee, but it's still costing me $34+ to cancel. Not customer-friendly. I have cable for internet and they are mailing me a box to return a modem and they pay the shipping. I don't see why a company as large as Dish cannot pay the shipping on their own items.

Dish has continued to drop channels that I have paid extra for. When I called to cancel, I was told I would have to pay $330 to cancel. I requested a copy of my contract and they wanted to know why I wanted a copy and Armen in customer service said I would have to call back.

They charged my bank debit card $250.00 without authorization. I divorced in March 2009. My ex left in December 2008 and took all EQ with him. I was going through chemo and breast cancer. I got my own Dish through Windstream. I had recurring BC in February 2012 and finished 7 weeks radiation. I fell in a grocery store on 8-11-12 and had a broken shoulder (three places). My ex passed away in March 2011. His daughter continued using, but canceled on early because of cost. I live on SS disability and this has put a hardship on me. It has gone on since 9-17 and so far I got $50 back. They have caused me much stress.

My husband and I are new to Dish. When they installed our service, we did not have an HD TV. We asked if we could go ahead and get the HD receiver because we were going to get one and they told us to just call when we get the TV. I purchased the TV on 9 /28/12 and my husband called them the next day. He was informed that we called on the 11th day and there was only a 10-day grace period. What grace period? We are new to this company and have no clue. The lady treated him so horribly. He called a different customer service number and the guy was also mean. He said, "You already called us six times today." He had only called once.

The tech installed HD on our flat screen. When it went out, the tech said it shouldn't do that and left. We want our TV replaced but all the calls we made talking to reps there told us the receiver was bad, but no one will compensate us. We went almost 2 months with no dish at all. They even put satellite in improperly and had to come back an redo. I've turned in Dish Network to BBB waiting to see what happens. The next step is Attorney General then small claims court if they do not resolve this and replace or fix our flat screen that their HD receiver ruined.

I installed dish receivers along with a Winegard satellite in a motor coach; I picked the RV up from Camping World after the installation was complete. In order to verify the satellite worked, I paid for 1 month of Pay As You Go service, prior to being informed to payment that I could add Dish Network to our residence and add the 2 receivers to the same bill at $8.95 per receiver. I called customer service a few days later only to be informed I am a Dish customer because the billing address matched my home address which was required to verify the Pay As You Go payment. At this time and never prior, I was informed I would have to purchase the Hopper which is currently being offered free to new residences. After arguing with your Philippine agents whom I rarely understood, I gave up.

I cancelled Dish Network six months ago because the renters stopped paying me for the bill. I gave them the boxes to return the equipment. They didn’t, so two months ago, my boyfriend went there and we shipped it from our home. Then out of the blue, Dish Network "stole" $570.00 from my account - yes, after they already had all their equipment. So of course I called up upset because they just took $570.00 from my account. They said sorry, we will return the money within 2-3 hours.

I have been a customer of Dish since March 2012. I had been getting a $15 promotional credit on my statements (new customer discount and online discount). I left for a short vacation in August 2012 prior to which I called to see if my service could be suspended. During my conversation with the customer service, she read some disclosure. After which, I asked specifically whether my payments would change after I resume service. She assured me that my payments would not change. Everything would be the same as before. After resuming service, I discovered in my recent statement that the $15 discount credit per month was missing.

I signed up last year around this time with Dish, where I had to pay down $160.00 one time fee plus the first month payment of $49.95. In the same month, I had to pay another $54.23. I called when I got the bill, which I was told that the bill is for a month earlier and that they bill one month ahead. I was told that my payments would be set at $54.23 for a certain amount of time. Within a few months, my bill went up. So when the bill changed, I called and made other arrangements with Dish because the amount was more than I was able or willing to pay. I set the amount again to where I could afford it, but it was still high than I would have liked.

Rude associate - I called as a new customer to join and upon hearing it would be over $200 to start up, I told the associate I could not afford to sign up at this time. She tried to get me a better deal - $179. I still could not afford it and she handed the phone to her manager. I told him I didn't want to sign up right now and he continued to try to sell to me. I told him I didn't have time and he hung up on me. I also didn't like that I had to give all my information, including bank information before I could even hear if I was approved. I'd rather pay 80 bucks a month than deal with this company again.

I am so outraged with you and your company, customer service, and lack of response! I'm contacting the BBB and the FTC regarding your incompetence. I wanted to order Dish Network specifically to watch the Blaze TV with Glenn Beck because he advertised your network so much and said how great it was and that people could watch his new TV network on Dish. I can't express how disappointed and outraged I am with you and your people because of your employee incompetence. I called to order Dish on Wed. 9-19-12 and talked to Alura located in New Jersey. I wanted to order the America's Top 250 which included the Blaze TV with Glenn Beck for introductory rate of $39.99/month, free installation, and all the other goodies to entice new subscribers with! We were well along with the order including 1 hopper and 2 joeys, with DVR service at $24/month, and $14/month for 2 joeys.

I have tried literally four times since 9/1/12 to obtain a paper copy of my last two invoices. I am told each time I call they will be emailed and mailed to me but I have not received them. There is no way to file a complaint. Dish Network just keeps transferring me to different people who promise to send me invoices but I never receive them.

Dish Network sent a repairman to check wiring and connections and fix intermittent outage of my receiver. The guy found a loose coax cable and replaced it with an HDMI connector. Two days later, I tried to order PPV (which I had done before - same TV, same receiver - coax connector) and the PPV message said, "The receiver has detected that the HDTV or the digital connection to the TV does not support High bandwidth Digital Content Protection." When I called them, #1 person told me it was something the gov. makes them do and it wasn't DISH Network's fault. I called again later and asked #2 person and he said it was a programming error. I guess I can either rent PPVs or have good clear reception. They are coming today to change the connector back but I want to get out of my contract now. Is that possible? Has anyone else had this issue?

We experienced a problem with no signal reception on our living room television. My wife contacted DISH for service. We did all the testing through their automated system. Their service tech had us try resetting the Joey; there was nothing else he could do. They would send out a service tech today. We said we would not be here today and he said they could be out Saturday. He said we did not have a protection plan, it would cost $95 or they could sign us up under a protection plan for $7 a month at a minimum of 4 months. When I arrived home, I was able to reset the system a second time and everything started working correctly. DISH is now telling us after we cancelled the appointment and asked if we could cancel the protection plan that there would be a $25 cancellation fee. So tell me, why do I need DISH Network screwing me? In a year and a half, the contract will be up and they can have their crap back.

Dish was supposed to cancel my service but they did not. After I found out, they said it was my fault for not noticing. They claimed to have no record of me talking to them over the past 4+ years. I moved from CA back to MI in 2008 and moved the dish. I told them my new e-mail address and asked them to remove my soon-to-be ex-husband from the account and make it my account. Apparently, they decided that was not important. I asked them in 2009 to disconnect but she talked me out of it with a better deal to keep me. I asked again in 2010 to disconnect me so I could go to AT&T. She agreed. Now, I have lost a large amount of money due to the scam that they have. They said they have no record of any of this. This is like mob protection scams. Something should be done about companies taking money from your account after cancellation. They know they can get away with it.

So, we had Dish Network and we had it for well over the contract limit. I called customer service and asked to cancel service. No cancellation fees, so far so good. I specifically asked if there were going to be any other fees. The representative said, "No, all you need to do is send us the equipment back." Okay, did that. Two months later, I receive a bill for $24.92. So, I call them and the guy tells me I have to pay for the shipping label. The previous representative told me there were no other fees. This company needs to get their act together. Now, I get to pay more money to Dish for their p.o.s. customer service representatives.

I have been without NBC for almost a month now. My satellite provider DISH Network is in a dispute with the local provider for this channel and thus, I am without Sunday Night Football and Saturday Night Live. I truly believe that losing a major network such as this and for this length of time, breaches my agreement with DISH Network and should free me from the obligation of paying for their service for the next 1 and a half years. I realize that the technical legal details in the contract somehow get them out of it but seriously, this is ridiculous and unfair!

Missing refund - Dish Network owes the account a total of $247.00. Only $147.00 was refunded of $394.00!

In November, I called Dish Network to discontinue service and they said they would shut off service. In July, I got a bill for $393.73. I called Dish to ask about the charge and they said that it was a bill for the last three months. I don't see how Dish can turn on service without my approval. I also asked why they would wait three months to send a bill and they said they sent it to my address. I never received it. Now they have sent the bill to a debt collector.

My husband passed away in November 2011. I moved from Texas to Colorado in January. I called to have my service stopped in January of 2012. My daughter was living in our guest house so I continued the Dish service for her family in the guest house, which was a separate account. I was told at that time that I only had one box and was asked to send it back, which I did. Several months later, I was billed for the Dish account that I had turned off. I called to ask about the bill and was told that the service was still in use. I explained that I had the service stopped and was told that it had been temporarily stopped but then had restarted. I told the service rep that I had sold the house and that I was told I only had one box and had sent it back to them. He then told me that I was to send back the second box that I had been told in the first place that I didn't have.

We switched from DirecTV to Dish Network a little over a month ago. First off, when someone calls and orders Dish, the customer service reps had better explain things to the 'possibly' new customer! We were not told about the 'so-called' wonderful dual receiver that works 2 TVs - as in, you can record on one TV and watch something else on the other one. But they did not explain that you can't watch something else on the TV you are recording on. There are a couple other things that weren't explained.

We have a large home with 3 dual tuners, linking together many TVs, a system designed and installed by a DISH authorized contractor. Within the last 3 weeks, we have been receiving complete signal loss messages and on at least 4 occasions, we have had DISH technicians sent out to correct the problems. On one occasion, they said that the receiver was bad and replaced it. They also replaced a switch in the attic and several barrel connectors. Within a few days, the same problem came back involving other TVs. Another tech was sent out and he criticized the previous tech's work and said the problem was a connection that was left undone. The following day, additional TVs had signal loss and DISH would not send the same tech back. Instead, they sent the earlier one back who we believe disconnected wires to TVs that were okay and working. He left the TVs that were not working. And we did not learn until later in the day that the TVs which had been fixed the day before were no longer working!

I have to move out of the home I am renting because the landlord sold the house. The apartment I am moving to comes standard with Dish Network. There was no way to transfer my account to the apartment complex so I had to cancel my service. Dish did not work with me at all with my predicament. I was polite and cooperative. When the representative realized I would have to cancel my service, they were nothing but short and rude to me, especially the manager. I originally signed up for a 1 year contract and the manager reported that somehow, it is now a 2-year contract. Dish is charging me $350 to cancel my "2-year" contract. They are adding additional fees, meaning I will be charged $375.

I called Dish to disconnect my service. I was told I had to wait until 20 days before my contract expired to schedule the disconnect. I called back at the 20 day mark and spoke to a retention specialist. I told her I wanted my service stopped when my contract was over. I did not want to pay this company 1 extra day because we felt it misrepresented itself and the service was poor and packages were not as stated and they were dropping AMC.

I am a new customer to Dish and just moved from cable due to international channels. It has not even been a month that I have encountered problems with their equipment. When their tech came and installed their equipment, there equipment was faulty and I complained about it 3 times. They sent me a new Joey box and again, it was defective; the sound would break.

Dish Network has been advertising that they provide top of the line high definition programs. But now they advertise on channels that it is not HD and that we should contact them at 888-723-0189. When contacted, they ask for additional monthly payment for subscribing to HD channels like Zee TV and other channels. This is against their promise of providing HD programs to start with.

Isn't it a breach of contract if I signed up with Dish Network to receive the AMC channel and now they have taken it off? I don't normally complain about television because most of it isn't worth watching and I watch very little. However, now that winter is coming, I will actually be watching TV and one of the only stations that I liked is no longer on Dish.

We've been without our local WBNS 10 TV and the Big Ten Network now for three weeks (going into week four). Dish sends emails for us to contact them, the stations. The stations send emails to us to contact Dish. I'm not certain why this is my problem. I'm paying for a service that I am not receiving nor am I getting a discount in my monthly rate! No one will listen or do anything about it.

I got a price for Dish so my daughter could have it as she is sick. They gave me a $38.00 price for America 120 and said all installation and activation fees would be waived. I agreed. They asked for my CC# so they could get me going. They set up the install date as well. After getting through that, the CSR told me I would be charged $366.67. I said, "No! You told me $38.00 and all fees were waived." He said after looking, he could not do that. I told him to cancel the whole thing - I had to argue that. He finally said okay, it is cancelled.

I signed up for the 2-year contract since it was discounted. I had to move from Carbondale, IL to St. Louis, MO. In downtown St. Louis, it is a city ordinance you cannot put a dish on the historic buildings - so no Dish for me. I called and explained this to Dish and they would not listen! They kept saying, "We can call and talk to your landlords - that would help." I kept explaining they would have to call the lawmakers in St. Louis if they thought they were going to get anywhere. Finally, I had to be rude and demand to stop service as this was ridiculous. They said with the amount I was going to have to pay to cancel my contract ($300), I should just keep the service and pay my bill monthly because it would be the same. I said no, I just wanted to pay it now when I had the money and get it over with. So a month before I moved, they knew they were supposed to end my service and send me a box to return my boxes, remotes, and something off the actual dish. But they said you have to call 2 weeks beforehand and remind us to send them. Uh, what? Just send them now.

I ordered Dish for my home to replace my cable. All things pointed that it would be cheaper per month. I spent an hour and half with a very nice gentleman and he set it all up, gave me the monthly charge and everything was great. I was satisfied I got a good deal. So then my first bill came. It was $40.00 more than he told me. When I called customer service, they said the billing was correct and that I agreed to this charge. I was looking at an email that had the summary of the charges and they said that doesn't show all the charges. I was less than excited and even when I said I wanted to cancel the service, they said you can do that. If I didn't spend the time and effort to rewire my home, I would have dropped them like a hot potato. The highlights are: 1. bait and switch, 2. poor customer relations, and 3. confusing billing. Basically, you have to pay what they ask to keep the service however wrong it seems. I would never recommend Dish to anyone. In fact, I would steer people away from them.

My family decided to go with Dish Network because they offered us the best deal. We were promised MLB Network and NFL RedZone (sports package) free for the life of the account when we were shopping TV providers, but the channels disappeared after a few months. When we called, they told us it must've been a misunderstanding and that we would have to pay extra to keep our original lineup (not including AMC, which they dropped without adjusting rates). We had the entire conversation with the salesman written down since we had heard they often do this to people. But even though we had the salesman's name and info, as well as everything he told us documented in black and white, they refused to honor their false claims. It was a classic bait-and-switch and we should've listened to our friends who warned us about it. I guess this is the way they do business.

After many years, we decided to cancel our Dish Network because it was going out at least one time a week. We talked to a customer service rep to outline all cost to us if we would cancel. We were told there would be a $100 charge because we updated to HD less than two years. We asked several times to make sure that was the only charge for canceling service. They assured that was the only charge. We paid that charge. They said we had 15 days to ship back the receivers in the boxes they provide or we would be charged. The boxes never came so I called back. The customer service rep was rude and implied she did not believe me but would send out more. I again asked if there would be any additional charges and she said no. Months later, we received a $35 bill.

I signed up for DISH and repeatedly asked the sales rep if I would be charged any activation or installation fees. He answered repeatedly that I would not. My first bill arrived with a $19.99 internet activation fee and $14.95 mail charge to deliver my modem. I certainly did not approve either of these fees. The technician who installed my satellite didn't even install my internet. It was only he who informed me that my modem would be mailed and I would be responsible for setting it up without assistance. Because the internet is through a third party (CenturyLink), DISH customer service representatives like to say they can't refund any charges that are from the third party provider.

I was told when I signed up for CenturyLink for ADSL and DishNetwork that I would have 30 days to try this. The technician was great and efficient and answered questions. However, ADSL was not working out and we were not getting the speeds, and Dish Network took enough time to start. Each time, I could make breakfast before it was ready. It's 5 minutes each time you turn it on, and the programming was poor. Netflix or Hulu would be much better. I talked to the next level support and they were rude. So within 14 days, I cancelled.

Compare satellite with cable carefully. I went with DISH to save money, since I was not a big TV watcher. I needed less, not more. What a mistake for the nearly two-year contract. Service and billing has been consistently poor. Today, for the most basic channels, I am paying $45.47 per month, up from where I started at $19.99 with more channels and getting non-commercial programs. Fifteen minutes ago, I canceled because I am moving. I was charged a penalty for canceling early by 5 months. To keep running from their jacked-up prices, I dropped as low on channels as I could go. A breath of fresh air today. I am DISH-less. I terminated the bad dream! You ought to be able to move without DISH taking a bite out of the plan! My point is that their contract penalties are unconscionable! I paid a daily rate on my remaining months. Plus, I pay shipping to ship their equipment back. Plus there's the gizmo that is at the center of the DISH on my rooftop? Nice of them to forgo the fee for gizmo. However, I don't trust that. I'll get a bill probably for gizmo.

Dish Network gives the worst customer service. I hate their contract. We had to move from one state to another due to job change. We wanted to continue Dish but Dish Network was unable to give satellite services due to satellite problems. So they said to cancel. and said we had to pay early termination fees of $192. I was shocked and angry. I told them that it was not me who was canceling service, it's Dish that was making me cancel because they couldn't provide me service. So why should I pay termination fees? They said, "You have to," otherwise they would charge my credit card anyways. Dish Network sucks. Never take Dish Network service.

I have been trying to get dish hopper and internet. When I called, Dish guy said, "Oh yes, no problem." I told him I would not get the hopper unless I could get internet at the same time. He said no problem. I gave him debit card info for hopper to be set up. Again, I told him no hopper without internet at same time and he said no problem. He transferred me to internet division. The lady told me you cannot have two orders open at the same time. I told her he said no problem and took my money. I asked for a supervisor but never got one. I told them to cancel everything. They wanted me in a contract with hopper before they even knew if I can get internet. Now, I have to call back to get credit on my debit card. They lie to customers. This is too much for me to deal with. I will see about DirecTV. What a lie that you can't have two orders at the same time. I found out installers do it all the time.

I was charged for my employer’s business account and an automatic payment for my home services were charged before due date on account. I have attempted to talk to their customer service many times. My bank card was automatically charged for my employer’s account; I have called several times to have these charges returned. I have waited and waited. They say it takes 3-5 business days to get the funds returned and every time I call, they push the date back of when the return charge was to be transferred. Also, they auto charged my card for my home account before the due date for which incurred overdrafts from my bank. They will not pay for the overdrafts that they have caused; they just want to sell you more premium channels at a discount.

I moved away from my home about a year ago. I am divorced, and I told Dish Network to take my name off the account and off the billing and to put everything in my ex-wife's name. I was told by Dish Network that my name was taken off the account and off the billing, and that it is in my ex wife's name only, both on the account and billing. My ex-wife just passed away and now Dish Network says I owe them for the final billing; and I told them I do not because I am no longer on the account and on the bill. The bill came in my ex's name. They are now telling me that my name was still on the account but not the billing; however, I was told many months ago that my name is off both the account and billing.

Boy, do I wish I'd read these reviews before I got suckered! I found the promotions on the internet, talked by chat with their rep, signed up for the America's Top 250 for $39.99 per month for 12 months. This was to include a free HD DVR and installation in up to four rooms. I only wanted three, so okay. They installed their equipment today. I created an account profile and when I looked at it today, what a shock! My $39.99 per month service is going to cost me $100.69. The free DVR is costing $10 per month. The Joey thingies (for the other rooms) cost 7 bucks a month each. I don't understand why they can say there's no charge for something and then charge you for it. This looks like a classic bait and switch operation to me. Don't do it! When I tried to get something resolved with them, they couldn't do anything. If I cancel my account, I'm out what they already have charged my card plus a $250 cancellation fee. Don't do it. I got involved with them because of lousy cable service. Now, I'd love to have my lousy cable service back!

We tried to get my mother’s bill transferred into my name and we were successful in getting the contract for my mother canceled. However, when we tried to put the account in my name at my mother’s house, the operator refused because I did not have a utility bill in my name. She stated we would not be eligible for any promotional programs which we never asked for. We were willing to pay for the upgrade, but she never even asked if we were willing. She simply refused to allow us to have an account set up at my mother’s address. To say that I am angry is an understatement.

I cancelled Dish Network service in November 2011 and later received a box to return the equipment in. Inside the box was a letter listing the equipment model numbers that should be returned, of which mine was not listed so I followed instructions and didn't return. Several months later, in checking my credit report, I found a $257 equipment charge that had been turned over to a collection agency from Dish Network, for which I had not received one bill or phone call regarding to date even from the collection agency. Consumer beware! Very poor business and a total lack of professional ethics. At least one of us has ethics as I paid for their mistake to remove the blemish they created as unwarranted as it was. Do business with them at your own risk.

I have had Dish for less than a month. I have lost signal at least twice a week since having the service installed, every time it rains. I called customer service each time and was eventually told that rain and cloud cover can interfere with the signal. I was also told when it snows, I may have to clean off the dish - like I'm going to climb on the roof when it snows to clear off the dish. Prior to calling, I canceled my credit card so they could not charge me $400+ for early cancellation. Why would I pay for a service that disappears every time there is cloud cover, rain or snow? I figure canceling before 30 days should be good enough. I'll deal with the credit fall out later if necessary. They try to make my life miserable. I will post my discontent in my truck tailgate and be a local advertising nightmare for them.

We canceled the service for our mother's account as she is now deceased. Doing the right thing, we sent the dish box back via their own box and tracking. I noticed this morning that they were trying to take $192 out of her checking account for the box. I called and after a five minute wait, I was told they had the box and she did not know why I was being charged. If I had not stopped all auto payments from her checking account, I would be climbing mountains to get a refund. I asked the rep for a confirmation number and she said they do not give them. I asked for her last name so I could document and she said they were not allowed to do that. Note, you have to give them your first and last name. Poor service Dish Network, I hope at least one customer stops to think about all these hassles.

This is the second time in less than one month that your service is at the bottom of the barrel. NASCAR was supposed to be on at 7:30 but I know all you southern folks have no interest in that. You would rather watch lousy college football team patrons run your network. I would say you breached your contract by not showing what you said you would.

This is the worst service ever! I have only been a Dish customer for 8 days and it has been a disaster. Today, I called the service department, asked for the manager, who came on the call named Paul (ID **). Within 15 seconds of the call, he rudely interrupted us, gave us much attitude and then hung up on us. This is Dish's idea of a manager? OMG! We have called several times and have been told several different things by several different people each time. All lies. Now they want me to pay to disconnect for a service promise they have yet to fulfill! Serious? If you are reading this and are considering on ordering Dish Network, don't! Save yourself the heartache, pain and money. Trust me on this one. Don't do it.

My mother passed away unexpectedly at the age of 50, leaving me at the age of 30, the administrator of her estate. I called Dish Network the week after she passed to cancel services and to get a box to return the equipment, so we would not have any further charges. Through my grief, stress and anguish, Dish Network made things even worse. After being on hold forever, I finally got to talk to a customer service representative. They basically told me that they could not access information about her account without the last 4 digits of her social security number. I am just sure I have that sitting right next to me or have it memorized. I had to dig through a million papers to find something with her social security number on it and the customer service representative waited the entire time.

I signed a two-year contract with Dish TV picking the package which included the channels I preferred. Several months into the contract, Dish TV has dropped one of the main channels which I watch due to problems that they have with the channel provider. When I signed the contract with Dish TV, I was assured that this channel along with some others were included with the package by the sales representative. I contacted Dish regarding this issue asking what restitution was being made regarding this issue. I was basically told that nothing was being done and no offers of any restitution are being made. After filing a complaint with the Better Business Bureau, I was contacted by Dish TV and offered a $5 credit for 6 months. I didn't think that this was a fair resolution and countered that they should provide me with a replacement channel of my choice. They refused. While their contract's fine print legally allows them to drop channels, I find that their customer service lacks integrity. Once my contract period is over, I am getting rid of Dish TV and will never allow them to screw me over again.

I had been contemplating a change in service since they dropped AMC. I called twice on 9/4/12 and was given a contract end date of 10/16/12. I have the chat transcripts from both conversations. I called back on 9/5 to ask about the process and final billing and was told end date was 11/2013. Apparently, a service call resulted in a renewal that wasn't disclosed. (That same service appointment required multiple calls to Dish Network to correct double billing.) After requesting that they honor the date originally given to me twice, I was sent to "Executive Resolution" who basically said, "Both agents were wrong. Sorry." Then he disconnected from chat. I've emailed ceo@echostar.com, which I've told sometimes gets results, but do not expect anything from them. I will be paying the cancellation fee just to be done with their horrible customer service, deceptive billing, and constantly changing channel lineup.

I called to inquire about their services and without missing a beat, I was transferred to a sales rep who was trying to sell it to me today without giving me time to think about it. He only told me about the big packages and refused to mention the smaller ones, until I told him I was looking at the packages on my iPad. He then went on to explain why the smaller packages weren't "good for me" (I work all the time and barely watch TV). When I told him I'd have to talk to my fiance about it before I'd make commitment, he said "It's only $20 a month, he'd be mad over $20." I'm not rich and I'm not poor. I like to spend my money wisely and yes, $20 is money that I don't want to have to pay for 2 years without my fiance's approval, considering he watches TV as well.

I signed with Dish under the promotion to receive the free HD DVR upon installation. First, they didn't install it correctly and wanted to charge me to fix their mistakes (the first time). I realized they hadn't installed the HD receiver and instead installed the SD. I called them regarding this and they said they would fix it if I paid $99 for a technician to come out (the second time). I fought with them for two years over this and told them I would go to DirecTV if they didn't want my business. The representative told me that was an option as well or I could buy the receiver for $440 (the third time). The day after I cancelled my service, they sent an email saying they would do anything to keep my business including give me the free HD after DirecTV has already given one to me. On top of everything, they want to charge me $20 to send their equipment back that they give to their customers. Don't waste your time or the money. Go to DirecTV or somewhere else and save the headache.

I never authorized this Dish on the roof or anywhere else on my property. And when I called to have it removed, I got the runaround and was told to notify the person who authorized this Dish but they could not give me a name. I did not know who did it and they refused to remove it.

False advertisement: DISH Network is taking people's money without their consent. I paid a one-time fee to help my sister get her service. I paid a one-time only fee and had no more to do with her bill, because she called DISH Network and got her own account and number. Carla paid her own account until she got hurt in a slip and fall accident. So right now, her DISH is off. But she still wants the service but cannot pay at this time. I'm also on total disability and cannot afford to pay my sister's bills. I help her when I can.

I had spoken with a couple of different people about problems with my service to no avail. I asked to speak to a supervisor. Conversation was ended with her calling me a ** and hanging up on me! I have been with Dish Network for a long time and was treated with this kind of disrespect. I am seriously considering switching to another service! I will not recommend them if not resolved!

I have 2 hoppers, both are great when they work but they both have stopped working correctly within 4 months. This last Wednesday I called with another hopper issue. The service agent spent 2 hours on the phone with me unplugging, resetting, re-pointing, re-testing only to finally come to the same conclusion that I started with - we need a tech to come to the house. I explained to the service agent that the week before, my wife was diagnosed with stage 4 breast cancer and is recovering from surgery and treatments at home, and that it is important that we get it working because it's her only distraction from the reality of what's happening to her health.

I have had Dish Network for years. I have never been late on my bill. I actually paid my bill in advance for 4 months so I wouldn't have to worry about it. This month, my bill was 2 days late because I changed jobs and was waiting for a pay check. They turned my service off. When I called, I was transferred 7 times. By the 3rd, I asked for a manager. I was transferred again to somebody saying they were in charge. She then transferred me back to the automated system without even hearing my problem. So after 7 transfers, I called the corporate office. Somebody answered and was laughing in the background and I was transferred back to the automated service. The customer service is a joke. People hang up, lie, and laugh at you. I am ending my service, and making it my personal goal to talk everyone out of ever getting Dish!

I have a son going to college and needs internet and cable in a rural area, so we are using Dish Network only because there is no one else that services the area. It's a shame that we had to sign for 2 years because he will only use it for one year and then move back home. Dish cannot keep doing this and getting away with it! The techs are treated so badly. I'm surprised they can get people to even work there!

I upgraded to The Hopper, Dish's new fancy equipment, and it was terrible. When I asked them to swap it back for my old equipment, I was told there would be this huge fee. I complained several times and got nowhere, until I got a quote from DirecTV and called Dish to either come and get their equipment and cancel me after 15 years or make a matching offer to DirecTV. They did. I got a very good deal without the 24-month commitment contract, so I'm staying.

Well, Eric called and talked to Dish to see if they could lower or work out a plan that would better fit our budget. They couldn’t do that. So, my husband called and talked to Comcast and they could give us a better rate and plan for $50.00 cheaper. We had Comcast out and hook up and we called Dish to cancel our plan we have had for about 7 to 8 years. And now they are saying they are going to charge us $191.00 for early termination. Well, my daughter just had a receiver put in her room a while back and my husband said there was no contract to renew our plan or anything - it was just an add-on feature.

If there is a puff of wind or perhaps a storm and you need to watch the weather, good luck because you won't have service. They have the rudest reps and good luck if you need help with a supervisor because they have no customer skills whatsoever, unless reading from a script takes skill. If you are anything other than a new customer, they won’t give you the time of day. I hope more people read reviews before buying from them and learn from those of us that have already screwed up. Buyer beware!

On 8/24/12, Friday between 8am to 12 noon, I was scheduled for installation. When no one showed up, I called Dish Network. First rep. said my account is lacking $5. Second rep. said my payment has just arrived after two days and my account shows immediate payment dispersion. Third rep. or manager came on line and said there was no order or appointment made. Fourth rep. or supervisor said no one is available until Sunday to come and install.

I had a two-year contract. I knew it ran out in June 2012. I moved prior to that date and left the cable for the new tenant because I knew it would run out and I never intended to renew the contract. In June 2012, they called the new tenant and threatened her when she did not renew my contract. The customer service reps also threatened my credit at that time. Luckily for me, my credit card also ran out in June 2012 so they could not charge my credit card. I then called the customer service reps and cancelled the service and told them not to ever call the new tenant or me again.

I was a DISH customer for about 4 years. In June 2010, I called to cancel my service because we were moving. In July, I received the shipping labels so I could return my equipment along with a bill for all of June and all of July. I paid the bill in full even though I didn't think I should be billed at all for July and that June should have only been partially billed. In August, I received a bill for almost $800.

I called about a special on promotion I saw on the internet. I was told I could get all American package for $74.99 a month for a year because I would be a new customer. The first three months would be $54.00. I asked three times if that was the correct price for everything and was told yes. Everything, DVR and HD for two rooms included. So, I set up the installation and cancelled direct. The same day as the installation, I was told on the phone I only got the special for three months, then it would go to over $100; and DVR, Joey box and HD were extra. And when I checked my bank account, they had taken $74.99 out of my bank. They said oh you have a fifteen dollar credit now. I told them on same day of the installation that I wanted it taken out and that I am on SS and on a fixed income. They said okay but it will cost you $400.00.

This is the second time around. They previously sent me two bills monthly when I changed my account name from maiden name to married name. Since I moved, they deduct what they want to from my account, each month; and it’s a different amount each month. What about a class action suit? Something needs to be done. There are lots of people who do not file their complaint.

I signed up with Dish on 9/23/10. I called to cancel as of 9/23/12 when my contract will be up and they say my contract isn't up until 10/10/12. They told me that I didn't sign up for HD Free for Life until 10/11/10 and then changed it to 10/11/11, which supposedly changed my contract? I signed up for HD Free for Life when I signed up for the service on 9/23/10 with the auto-pay agreement. Now, not only can I not cancel my service, I can't even clear my credit card information off of the online account page.

Charged for deciding not to go with Dish Network - We called to inquire about Dish Network services on Thursday. After a debate with my wife over whether we should get rid of cable and get Dish Network, we called them back on Friday and informed them that we did not want to set up Dish Network services. They charged us $10 for cancelling - $10 for doing absolutely nothing. I will never use Dish Network now and will suggest strongly to anyone I know or meet not to do business with Dish Network. They are ripoffs!

On May 25, 2012, we switched our service to DirecTV because Dish Network charges were just getting to be too much and we had retired since getting the service. We had Dish Network for two years and 10 months. I called Dish Network on 5-29-2012 and cancelled our service. I talked to the rudest person on the earth who told me that I would be charged an early termination fee of $110 because we had some service work done because the receiver wasn't working correctly for our second television. I flatly told them that I didn't authorize any extension and refused to pay this fee. They then said that was fine, they would just charge my Visa and there was nothing I could do about it. I told them no and to just send the boxes so that I could return their equipment and hung up.

We moved in to an apartment only to find out that we could no longer continue service because of a "Landlord Restriction", meaning we were able to get out of our contract because we were not at fault for the cancellation fee, per the install tech... Wrong! We were charged $350 for canceling our contract. Then today we were charged $397 for their equipment after I called Wednesday and asked if I had the right model #'s for everything and told them I was mailing it today which is Friday! Here's the thing. I have until the 21st of Aug. to do this or it will be debited. Today is 8-17-2012. Not a verbal agreement - I have it in writing! Feel like I was just raped financially! DISH network is the worst company to ever get in a contract with. Do not use them. I have over $800 on recent ** charges that they, at will, have taken from our account. If you want to be robbed, then choose DISH network!

Dish sucks! I pay money to watch the shows I like and not to have channels taken away. I have been waiting all week to watch the WE channel, only to be told 3 minutes before that the channel is no longer available. I’m pissed!

I have been trying to drop Dish for more than a year now. Everyone, my wife or I try to drop it, the cancellation fee goes up, or we get someone who says they can waive it. The first time they told us we could be put on vacation status and ride out our subscription, only to find out after paying for vacation status for months, this is impossible as it freezes your duration. The proof to cancel went up from the first time we tried to cancel. And even though we had paid in full for the boxes, now we had to pay again, or send them back.

My RV was struck by lightning in June of 2012; I had just gotten my DISH service and paid extra for the insurance. The lightning caught the receiver on fire; blew up my TV, computer, and computer monitor; and electrocuted 2 of my dogs. In August 2012 they charged me $200 with no warning for replacing the receiver, even though I had bought the insurance. I called to see why and have them put the money back; and they said that it wasn't struck by lightning, it had bugs in it. What liars! It took them from June to August to come up with a total lie; and then with no warning, automatically took $200 out of my bank account. I told them I wanted to talk to someone because they either mixed my receiver up with someone else's or wherever they kept it for 2 1/2 months before they came up with this insane excuse it had bugs in it, or it was a total lie from the beginning.

I was a DISH customer for several years and didn't have an issue with customer service, as long as everything was working good. Recently, our remote control quit working. I called to request another replacement, was advised that the replacement cost would be $20. My response was "I've been a loyal customer for 8 years and you're charging me for a defective control?" The service rep said they'd waive the charge and mail out a replacement. Several days later, we received a new receiver, not a remote. I then went through the long waiting process to explain the problem. They resolved the issue, mailed out the replacement remote and said I could drop off the receiver at a UPS shipping center.

I disconnected my service several months ago and fully paid my balance. Two months later, I received a final disconnection fee. I paid it. Yesterday, I received a phone call stating that my balance has been sent to collections for another fee. When I called, they said they were charging me for the boxes that they sent to me to return their equipment. Why charge me for labels and a box when I can go to the shipping company and do that myself?! I specifically asked when they sent these boxes if I had to pay anything and they stated that it was "free! But here I am being sent to collections and messing with my credit over free boxes. Dish Network is doing dirty business and although I considered going back to them before this, they have put a screeching halt to that decision. I will never recommend them to anyone. Being a loyal customer to them for over 10 years counted for nothing.

I got a contract with Dish. They charge me $150 to connect "for free", which I'm ok with it. They told me I was going to pay $25 every month and the contract was for 12 months. The very next month I received a bill for $44, so I called and they told me that the contract was for 2 years and I was going to start paying the $25 when they had the chance to put it on the system and the $25 was only good for 12 months, which is correct. But I asked the girl who did the contract, "It's for 12 months, right?" Then she told me she was going to read the contract and should say okay. She read so fast that I thought that probably this is not right, but I asked her again about the contract and if it’s for 12 months. She told me yes. Please help. It's not okay that they tell lies to people and now I have to stay with them for two years when I just wanted a one-year contract. If they don't have that option, it's ok. But why didn't she tell me in order for me to make a choice?

I would just like to start out saying that I have never had poorer service with Dish as I have had since I signed back up for service. I am not sure how long I have had service with them but I know it is under a year. We left DirecTV to come to try Dish and at this point, I am sorry we did. We have had to have a service tech out twice since we started our service with them. Our signal goes off during storms - it did not do that with DirecTV. We had service with them before and now I remember why we changed to DirecTV. I am very unhappy with this. I am sitting here today with no TV and have to wait for TV again for several days until a tech can get here. The service is ** to say the least.

I have been a Dish customer for almost 3 years, 2 years on contract and 1 year month to month. I recently (around 7/24/12) asked DISH for a discount on my bill and they said they will not give me any discounts. I told them that I'll be looking for another provider and then shall cancel my service with them. About a week or so ago, I received an email from them that said they were giving me Blockbuster online for free. I called in today to see if this is their way of giving me a discount and if so, for how long. While their system had me on hold, I hear "Your current balance is $186" (my bill should be about $50/month).

We were new customers of Dish on 4/2/12 when system was installed and we paid one-time fee of $52.99. On 5/9/12 and 6/8/12, we were debited the quoted amount of $47.99, which we were guaranteed. It was the total amount due monthly for 24 months. We were given the three free months of premium channels with installation. As the 3 months drew to an end, we saw reminders across the screen that we had x amount of days before our free months expired. With 3 days to spare, I contacted Dish and cancelled the Premiums and thought that was the end of it. Not so! On 7/9/12, $96.65 was debited from my bank account. I immediately contacted Dish and was given a runaround. I talked with several different people, some having unintelligible English. I asked to speak with a supervisor and someone else came on the line and asked what the problem was. After explaining the entire situation again, this person could not give me any answers. I asked for his supervisor's number and he then told me he was not a supervisor, just another op. I demanded a supervisor and the evening ended with four separate calls to Dish and two separate waits of 45 minutes each time before I hung up.

They installed the dish right in the front of the building, in the grass on one plywood 4x4 board. The landlord did complain to me and I called Dish to remove it and relocate. I waited 3 weeks, nobody showed up. I called today, they can come on August 29, so it is another 3 weeks waiting. I have 3 receivers - 2 working, the one not. They could not fix over by phone, so I also have to wait for 3 weeks. Worst service I ever had. I did have Comcast, I did have Time Warner and I tried dish. My mistake. They are rude and most workers on customer service do not have much clue. Looks like they are reading from paper. Never more Dish ever.

In May 2012, I purchased and signed a contract with Dish Network. Initially, I was happy with the service (totally $50.24/month) and after 2 months of service, I noticed the company drafted $477.77 out of my account. After numerous phone calls as well as emails, I received the runaround as to what this charge was for. I had not cancelled my service or authorized anything beyond my initial agreement. By phone, Dish stated they would look into it and return my call. After multiple days, I had not heard from anyone and I called back. I was told I would be issued a refund and the gentleman stated he received an email within the company to this fact. I asked him to forward that information for my records. He stated he could not do that.

Our original contract with DISH Network ended on March 27, 2012. We were proactive and called DISH Network on March 22 so there would be plenty of time to receive a return kit and ship their equipment back to them. That was the beginning of a four month ordeal with DISH Network in simply trying to obtain a return kit from them.

My service was connected on June 15th. Today is Aug. 10th and I know the online recording on the CSR line by heart! Excellent customer service. Hahaha. I was with DirecTV for over nine years, made the mistake of switching to Dish and I've made over 20 calls complaining about service and the sloppy installation, to no approval! It's useless. On two separate occasions, I took off work because a supervisor was supposed to come to my home. No show, no call. This company sucks! DirecTV is the way to go - they are the best. With all the other complaints that I have read about Dish, you would think they could at least improve. Dish claims to be the best but with all these complaints, that's a case of false advertisement.

Caution: Do not ever sign up with DISH Network! I am writing this on behalf of my elderly mother, who lives in a low-income elderly housing. My mother was also assured when signing up for DISH that if she moved to where a satellite was not allowed or if there was no line of sight, there would be no early termination fee. She moved and her apartments do not allow dishes. And now, DISH Network said that she was never told that and automatically debited her account $280.00. This has caused her rent check to bounce. She has spoken with several people at DISH who assured her they would refund her money. It never happened.

My mom (73) had Dish. About 5 months ago, a limb went through her roof. They had to fix the roof but missed some things and mold has grown and spread in their house. So she and her roommate had to vacate because of health risk so they can clean and repair. She called Dish to let them know and they said to send back the equipment, which she did. Last week, she got a notice saying $327.00 will be charged to her credit card because she broke her contract. I called and explained that she had cancelled because of the mold and she did exactly what the rep told her to do. After 3 useless CSRs had told me she could buy her equipment and let it sit and pay $5 a month for 6 months to hold service, I said we had no idea how long it would take to repair and that she may not even return to that house. They asked if she could put it at where she is staying. I said no, it is a relative and she cannot dictate to them what they watch. Their answer was to say Dish offered to move the service, so she is liable for the charge and it will be charged immediately.

I received a flyer which offered "Dish" TV for $19.99/ month. When I called, I spoke to a representative who told me that the price was for basic channels. I have "Time Warner" cable now and pay $18.75 per month but get limited channels, i.e., A&E, TLC, Discovery, History and more. Finally after speaking to their rep, he told me that for $34.99, I'd get 210 channels including USA, Bravo, CNN, TNT, etc. After finally agreeing to the $34.99 plan, he put me on with a supervisor who told me that there was an extra charge for the installation ($99.95) and an activation fee of $49.99. Then after taking my credit card info, I was told they would be charging me $206.71 to start. Then she explained that there is an extra charge for the cable box and remote. She finally said I needed to agree to the final monthly charge of $69.97/month. She then reconnected me with the original man I was speaking with.

My fiancée and I signed up for DISH with a 24-month contract in March knowing it was likely that we would move within the 24-month contract period. We, of course, questioned the woman on the phone about this and were emphatically ensured that if our new apartment did not allow DISH or there was no line of sight at the new apartment, we would be let out of our contract. I got a new job in June and relocated to Seattle. Our new apartment allows DISH but there is no line of sight from the new apartment. I realized this when I moved in, and I called and asked a customer service representative in June. I was told someone would have to come out and verify. My fiancée didn't move until this weekend, and she was told two weeks ago (when she set up the appointment for the tech) the same thing. At this point, a $100 moving charge, we also didn't know about, was charged. We paid with little complaint as DISH seemed to be good.

I saw all these nice deceptive ads about Dish plus DTV, lost the kid's channels. Well, it's 16 days in and I've called every other day. I was promised one price before I said "yes, come install," and after that the price went up. Now I have a $420 termination fee plus $17 for a box to ship back to Dish. The hopper is a joke. Their paper and commercial says you can watch 4 different shows at once. Wrong, try again. They already have lost one class action suit. I think it's time for another.

A friend of mine had me call Dish Network a year and a half ago to find out their rates. I gave him the information and that was the end of it - until a few months ago. That's when Dish Network started calling me about my friend's account. I am not a Dish customer and I have never been a dish customer - I have never signed up for Dish. Now, in the last 3 weeks, they are robo-calling me every day. No matter how many times I ask them to stop, they continue calling. Someone, please tell them to stop. I have threatened legal action, I have screamed at them, and I've tried everything. Each time they promise me that they will remove me from their list, but they never do. Don't ever, ever use this company. I hope they go out of business and I hope the management goes to hell. This is how much I hate this company. They are calling me illegally trying to get payment for someone else's account.

I called to tell them I would be traveling and wanted a “pause” in my account. I write grants free for homeless shelters since I retired. I was told there would be no charge for the “pause” but got a bill for the insurance on the receiver at $11.00 per month. I paid this then decided to continue to travel and write grants, so I called to get a box to send the receiver back. I got a bill for $400 and had a chat online. I never had automated withdrawal from my bank but was required to have a credit card or debit for the DISH. I went online to my bank; DISH had deducted $140 but never sent the box. I called the bank and I have disputed the charge. I had a regular receiver that I paid cash for from DISH and updated. The contractor took the receiver with him and told me my signature was required to show he picked up my old receiver (which he was not entitled to). And since I didn't need it, I let him take it but informed DISH that I paid for the receiver. I knew nothing about any contract change and my old DISH contract was up. Now, they say they had a new contract. These people are crooked.

This is the worst product ever! Do not switch to Dish. You will regret it for 2 years (the amount of time you are locked into a contract) unless you want to pay upwards of 500 dollars to buy out. This company is a joke. They have only 2 local channels, one of which is not offered in HD; no Fox, no ABC, and they just discontinued AMC. Fine print of the contract says they can change programming channels at any time. I have never gone online to write a negative review of a company before, but this is the most unhappy I have ever been with a purchase in my life. I hate Dish!

DISH Network does not state anywhere in the contract nor were we informed by any service representative prior to signing the contract that there is absolutely no "grace period." We purchased DISH Network exactly 10 days ago. Believing the many advertisements you can see on their own website and a few televised commercials that the "Try us for free" statements were valid, we ordered DISH Network to try it out. We called prior to what we thought was within our "grace period" to cancel services. We called around 6 pm on August 4, 2012 and spoke to a service representative. Just before tying loose ends to finally cancel service, which we are extremely unhappy with, the representative calmly declared that we will be paying a $437.00 cancellation fee. The early termination fee is outrageous and clearly trickery.

They have charged my credit card and I have no service for about a month now. They say they have changed the service to a Roku box. When I call them, they say my new box has been shipped. But I never receive the new box. They keep saying they did some mistake and now it’s shipped. I never received it. When I call, they tell me some lies. How I know that it’s a lie is that when I call them again, they say that the information given by another customer service person is wrong. So, I come to know that what I was told the previous time was a lie. This keeps going on and on. Let’s see what happens now. I have a contract, so I am stuck.

I had recently subscribed to Dish TV to try and save some money on satellite TV, so I switched from DirecTV. It was the worst mistake I've made. First, they tell me I'm going to get all kinds of extra premium channels for a lot less money. Second, they say I will have better HD quality and easier usage and billing. Well, it's all a bunch of bad gimmick lies. I have talked to them for the last time today. I have only been with them for two months! Every time I called to speak with a rep about billing options or program changes or any type of upgrade or change, I had to extend my contract and I was met with very rude attitude if I didn't want to. Now, mind you, I'm a polite and calm-mannered person to the extent that you hate returning the same.

I am writing to express my frustration with Dish Network’s customer service. As of now, Dish Network is threatening to charge my account over $450 after previously promising on more than one occasion, through multiple representatives, that these fees would not be charged. During the second to last week of May 2012, I called to inform Dish that I would be moving to an apartment that does not allow satellite dishes. The customer service representative told me that since continuing their service would be infeasible, I would not be charged cancellation fees. Instead, a Dish satellite installer came to inspect my apartment to confirm that service could not be continued.

I spoke with a rep to let them know that the service did not work properly. On-demand and DVR had not worked since installation of service. Cable wire hooked up to one of the TV is making a popping noise. I had tech come out twice and they don't know what the problem is. I told the rep I was very dissatisfied with service and wanted to speak with a supervisor. I spoke with Jennifer and she said that the on-demand feature is not a part of the package which I clearly was told at the time when signing up with Dish that it was. Then, she wanted me to troubleshoot by looking up a code on the DVR. I told her to hold so I could get it. When I came back, she hung up. She was very rude and had no courtesy towards the customer.

I follow up on my credit report every other month monitoring it. I noticed CenturyLink added an outstanding bill that I know I didn’t owe. So, I called CenturyLink and they showed a service address of **, Franklin, Ohio. Well, I never lived at that address and as a matter of fact, I was living in Wyoming during the dates they said I was serviced. So, CenturyLink said it was through Embarq/Dish Network. I called the police to file a police report for fraud. The police officer said Dish had gotten into trouble before for pulling past customers' information and using it for bogus addresses and then charging them - thus, it ends up on my credit report as unpaid.

I contacted Dish when my existing carrier became excessively expensive. The cost of their service seemed reasonable (though, having read complaints above, that probably would have been another problem). We had attempted to obtain service from DirecTV but had no line-of-sight. Dish was able to install and get service. When I told the rep on the phone that we were planning to move, if possible, to a one-story house later in the contract, we were reassured that it would not be a problem, but we should get relocation as part of the contractual agreement so that we would not be charged another installation. Nothing was said about the cost to us if service was not available at the new location. Before we moved several months later, we called Dish and asked that they send a tech out to verify that the new location, about three blocks from our original address, had a line-of-sight. They refused. I asked why and was told it’s company policy. I explained the problem we had had at the first location and was told to call after the move and that would be fine.

I originally called AT&T to sign up for cable service and was directed to Dish Network. A woman from India who did not speak English very well started asking me questions when I only wanted information on cable services. She continued to ignore me and said she needed to take down all my information before she could tell me what the promotions were. She told me a great deal and I asked several times that "this is all I'd have to pay?" She continued to say yes and I also asked if I would be charged any fees and she said no.

I signed a two-year contract with them. After 6 months, the price went up and they did not give us the free movie channels as stated. On July 25th of this year, my contract was up. I called them on July 29th to ask them why they did not cut off my service because the contract was up. With no problems, they cut off the service and the representative explained to us our final bill because our bill was due. Our monthly bill was $54.99. Then the lady said that because we waited a couple of days to turn the service off, our final bill would be $145! She couldn't even explain to us why the bill was so high! That is more than 2 months' worth of service! Don't ever go with Dish. Save your money!

I own a rental home and when my tenants were vacating, I discovered Dish network antenna mounted to my roof and holes drilled through my new (2 year old) siding for cable. This house is wired for cable in all rooms with ready access to the splitter, that are all tied to eliminate the need to drill through any walls. Installation was done without my authorization, despite Dish has a form requiring owner/landlord's authorization. After calling Dish for removal and repair of my property, I have been informed by them that they can do it but are not responsible for anything. They have sent me the installer who swore that they do not do installation, and only Dish does it. I was referred back to Dish who again reiterated the "No responsibility" line. With the total lack of concern or responsibility that Dish has shown me today, I will not only never personally use their service, but I will refer this to my attorney for resolution. I will personally advocate the boycott of Dish services by everyone I know or meet.

Dish TV cheats - I was told the rates will not go up in 2 years when I took the connection. They went up for no reason by 40% in 1 year, pure cheating. What they advertise is completely false. I recommend not to take Dish TV.

We had Dish Network installed last Friday, July 27th, but we had it uninstalled last Monday, July 30th. Dish Network does not take any responsibility to whatsoever, when it comes to how things are installed by the people they contract to. In this case, it is with Dish 1. These people were sent to our house to install Dish and after they had gone, our house was in a mess.

I currently had Dish for the past three years while working in Auburn, AL as an army recruiter. I was scheduled to leave and cancelled my account only to find out I was extended a few weeks later to stay here. So, I called Dish of course and turned it back on month to month because I wouldn't remain here but a few months. I was given HBO free for three months. HBO worked the first day and turned off and the channel was locked and after complaining on 4 different occasions with no results at all, I gave up.

My disabled mother had DirecTV and became very upset because of the Viacom channels being removed during the dispute. She wanted me to help her sign up for Dish Network although I was a bit hesitant about switching. But there are some channels that are in HD on Dish that DirecTV doesn't offer that she watches like BBC America, Nat Geo Wild, H2, and Cooking Channel.

We decided to switch from DirecTV to DISH for a few factors - losing the Viacom channels, the initial price savings, and the hopper's DVR capabilities. It's a big mistake. Our initial installation was yesterday morning. The technician hooked everything up on two of the four TVs (We weren't told that their receivers require "new" TVs or an RF modulator.). The two TVs worked fine when he set them each up individually.

On July 19, 2012, we lost the signal to our system. I tried unplugging the DVR, removing and reinserting the smart card, running the switch test (this isn't the first time we've had problems as you can guess) but nothing worked. I finally called Dish and told them the problem. The guy on the phone was no help and said they would have to send a tech. He transferred me to someone who schedules the repairmen. The earliest they could be here is August 15. Are you serious? A freaking month?! Where the ** are they coming from, South Africa? She said if they have a cancellation, she would let us know so they may get to us sooner.

Dish Network is misleading. I asked on the phone with the representative about my channels, and they told me that I got my local channels from Raleigh, NC. The technician that installed the box said the same thing. But once hooked up, my locals are from SC. Now, they say that those are my local channels. I said that I didn't want it, if I couldn't get NC local channels. They lied to me for a sale. They hooked it up even they know that I won't get NC local channels. That is cruel and misleading.

After two late charges of about $14 to my Discover card while on auto pay, I decided to cancel my DISH. The customer service guy waited to the last seconds of the call to inform me I would owe money for early termination and then hung up. I now have a paper bill here for $137.75, for DISH TV through 08/13/12. I sent the equipment back in their box last month. That cost $17.00. Early termination is $105 and something from last bill is $14. What? Hey, I have early termination fees and return equipment fees and charges for future service to the 13th of August, on the same bill? How is that possible or legal? I mailed a check last month with a cancel service letter. I paid up to the billing date on the bill. Now I keep getting a larger bill every month even without equipment and after letter and phone and email cancel service requests. Their own bill says I sent the receiver back but also I owe for August 2012 and today is July 21, 2012. DISH is a criminal enterprise, in my opinion. They aim to destroy me and I can't turn them off. The sadness is being powerless. Just keep sending DISH money?

I switched to DISH after having issues with DirecTV. They hooked up the service and told me my bill was a lot less than what I was actually paying monthly. After repeated calls and no resolve being accomplished, they told me to pay $116.00 and my service would be reinstated. But my bill showed $217.20. I went ahead and paid the $217.20, and I called to have the service reinstated. They told me I owed another $103.70. No one could give me a reason as to why the bill was so much, and they said they would not turn the service on until the remaining $103.70 was paid. But they couldn't tell what that amount was for. They are crooks, and nobody should ever use them.

I went to pay my DISH Network bill and realize that the bill was really high. I called to find out what was going on. They said that on May 28, 2011, their computer gave me a $100 credit that I should not have received. And now, one year later, the computer saw the mistake and charged $100.00 to the June 2012 bill of all its customers who got the credit for the $100.00. Now, I don't ever remember receiving a credit. Before, they said someone was ordering movies and charged my account, but not this time. I learn that if you disconnect your phone line, then they can't do that. So now, they have found a new way to rip people off.

Dish Network - The problem is the contract post to be up on September 30, 2013. But they put me in another contract for March 6, 2014. I told them I do not want the 2014 contract but they said that they can’t do anything with the contract, and that they do not want to fix it back to September 30, 2013.

I have been a subscriber for 5 years paying $109.00 timely each month. I switched to DirecTV. They asked that I send them my equipment back. Dish sent me the boxes to return to them. I received 3 boxes, one had a prepaid UPS label. I paid for the other two boxes around $30.00. Now Dish is calling saying they had accidentally sent me a prepaid label. That I should give them my credit card number over the phone for the $18.00 I owe them. And that they will continue which they have to call every other day until I pay, or else they will ruin my credit by turning over to collection agency.

I signed a 2-year contract with Dish in mid-September 2010. The install technician who arrived was an incompetent fat slob who I caught picking his nose and sticking his snot underneath my TV stand. The slob decided to run the wire from the outside dish to my garage and up and over the garage through my attic... which is correct. However, instead of burying the wire all the way to the garage, he buried it only part of the way and decided brilliantly to angle the wire starting about 5 ft. from the garage! Instead of tacking down the wire on the side of the garage, he let the wire dangle and then fed it over the roof haphazardly without tacking it down and then made a baseball size hole in my attic vent screen and fed the wire on top of my cat walk instead of under it to my cable connections. Seriously you could train a monkey to do a better job running a wire.

I decided to switch from Comcast to DISH on March 8, 2011 and boy was that a mistake. After receiving a mail insert for DISH, offering 24 months locked in at $34.73 a month for 120 channels, I could not pass that up. I called the gal and she confirmed several times that my monthly rate is $34.73/month. I thought what a great decision I had made, until I noticed my automatic withdrawals were a lot larger than they stated. In fact, they withdrew $61.23 on May 9th. Instead of crediting my debit account, they offered to credit my DISH account $33.60. I was hesitant, but thought that works for me, then I would only owe $2.63. That was not the case at all. June's bill was withdrawn and they withdrew $27.63. Now if you add the credit of $33.60 to June's bill and the withdraw of $27.63, that is as if they billed me for 2 months. Now I am livid and have no patience.

On July 10, 2012, I signed up for Dish Network, 6 days ago. First, the goat who signed me up told me I wasn't getting into a contract with them. Second, their service makes you so uninterested in watching TV. Third, we had no idea that you had to get separate internet, another service provider. We called to cancel the service and what did they tell me? I'm locked into a two year contract and in order for us to cancel, I would have to pay $420. For one, they are out of their damn minds. Please, let's not get started on their useless DVR system. It's one crappy piece of metal put together. Dish Network is a bloody ripoff and I am not sure how they are still in business. I'm so annoyed at them, it's not even funny.

I have had Dish Network for 1 year and I never not had a problem, until I recently moved in to another city and they could not give us service due to the trees blocking the signal. Now, they are telling me to cut the trees down or pay $275 for early termination on my contract + $99 for my service! I told them I was not paying for any of it because it is not my problem and it is their fault for failing to provide me the service. The nomenclature of the contract does not state for relocation issues and if they cannot give service for a reason of signal blocking. Therefore, they have to bite the bullet, not me. It is not fair for someone who was told they cannot have their service and then be charged for it.

Why is Dish so stupid? I currently have Dish and have been without a contract for 6 months. I tried to re-up at the end of my old contract and get the new Hopper but that said I needed to wait 3 months before I could do that and then get something called Dish it up. Now, more than 6 months later, I contacted Dish and they now tell me it will cost almost $800 for me to upgrade. This is how they treat their existing customers. I said this is unbelievable and they asked why. I said even my cell phone offered an upgrade with a new contract every two years. This woman and then her manager said, "Well, we may have been able to do that but you were late with a payment once." That is total **. I wasn’t late, my bill was increased after one year and they didn’t receive the new amount because it is on autopay.

Dish Network has the worst customer service (if you can even call them that) ever. They give verbal contracts assuring customers things then they go against their verbal contracts in their written contracts. Then conveniently for them, they no longer have available the verbal contracts but they do the paper ones. I was promised by the individual that signed me up with Dish service that there was no chance of losing channels like AMC during the duration of my contract.

I changed over from DirecTV to Dish. When it was being installed, the person installing the dish told me and my wife that if we were not satisfied with Dish, we could call within three days and cancel without being under contract. The service from Dish was terrible. The weather affected the programming and the network went out often. The next day, my wife called customer service to make sure we could cancel within three days and the person had her on hold while she spoke to a supervisor. She came back and said yes you can cancel but it has to be on or before the 15th of July.

I understand DISH has some negotiation problems going on right now. While I understand DISH's situation, a solution is not being provided to the reduction in service that we the consumers have come to expect. Some of the channels you dropped, AMC, WE tv, IFC and Sundance, are services that we watch/utilize (especially AMC). “Breaking Bad,” which airs tonight, is one program we have been following constantly. To have it not be available will require us to find a different TV provider or wait a year until the new season comes out on DVD. Regardless of your concerns right now, ours is we do not have programming from DISH that we should. Your failure to provide is seen by us as failure on DISH's part to provide expected network services according to your agreement. Let this be an official notice that services previously offered be made available if DISH wishes to keep us as customers.

I set an appointment to upgrade and reinstall DISH Network. The install time was between noon and five pm. I left work early to be there for the installation. I received a phone call the day prior that a tech would call with a more specific time. That call never came in. Later, a manager called and said the tech would be late. He said he miscalculated it and told another tech he wasn't needed for the job. He said something about not wanting to take bread out of the other tech’s hands. The manager told me he would call back with an update. He never called back. I lost a half day’s work. We were misled about the installation. I am calling DirecTV on Monday.

So, a nice girl came to our house and she was trying to get us to buy Dish. We like that fact it was cheaper ($70/month) and the fact we could get Blockbuster and all TV's get their own box thing. So then, the next day, the guy who was to install the satellite was supposed to call 1 hour before getting here, and he was supposed to get here between 4 and 8 pm, but he never came. We went out to eat, which took a hour. Then, we went home and canceled because no one came.