DISH Network Reviews

Back in 2007, when I signed up for Dish Network service, I was quoted a monthly fee of $72.99. And the monthly fee has increased to $105 with no additional channels or services added. I have complained to them when the bill arrived and on 2 separate occasions, they have adjusted the total by $25.99 each for those 2 months. We live in a rural area in unincorporated Colorado Springs. Local cable does not come out this far; citing the expense of laying cable out here is not worth it. The only option given us is a satellite dish and they are taking advantage of the situation and us. This is aggravating to say the least.

Two days after Dish set up a standard DVR installation, I bought a plasma flat screen. I called Dish and wanted to upgrade. They gave me an outrageous price for upgrading, so I called back and talked to another rep (a lady this time) and she told me that they could get me hooked up with a top 100 plus local channels plus HD for $34.95 a month. So, I said okay. When I called back, a Spanish-speaking man said it would be $49.95. I argued with him and finally he said ok to the original deal, so I hung up after scheduling a delivery date. The next day, I thought I would call to make sure he understood me and to my surprise he had me scheduled for a standard DVR again.

Dish cut off my service two weeks ago to verify my equipment. There’s still no service. I have spent 9 hours (16 staff members) on the phone and 4 hours with their tech service in my home. I have never had such irresponsible, ignorant treatment in my life - 2 weeks with no service and I paid $160 per month for 5 years! They are horribly managed and don't care that I have been a faithful customer. They have not restored my service and won't send me a new receiver that they broke. They won't cancel my contract. We have 150 employees to worry about and don't have another 9 hours to invest! Please help if you can.

I used to have Dish Network TV service and here is my problem. When I discontinued my service with Dish Network, I received a final bill with the balance owed plus the cost of the satellite receiver because they hadn't received it yet. I returned the receiver to their location in Englewood, CO and thought they would remove the amount of the receiver from my bill. The balance of the bill was put onto a bill consolidation program.

I signed up for Dish network around 2001. I thought it was a good deal. Then, I forwarded a couple of customers to them for referrals then I got deduction on my bill. Well, that never happened, so, no more referrals on my part. So, then I decided to update to the standard DVR's in 2009 because of the DTV change over. Well, all good and dandy. Dish had an upgrade package offer at the time. So I took it. Everything was to be free except I wanted an additional DVR. I would have to pay $75.00 for it. Okay fine. I was told that would be the only cost I would incur. I was also told the amount in my monthly bill would increase to. It would increase a total of $12.00 and some odd change.

I was offered a plan (which also can be checked online, as I did too) with a choice of channels and after I paid and installed my prepaid DishNOW card, some of the channels of the plan I chose were not available. I called for help and they could not solve the problem. I even talked to the manager, and he said that there was nothing they could do to help me at the moment, only send me a receiver to exchange mine, but they will not be able to transfer the balance of my card. I will have to lose my money, only option. They will not change my plan, not send a refund, or wait for my card to expire. Terrible customer service. They don't deliver what they promise. I just lost my money. I am so glad I did not sign a contract with them! Now, I will probably go to Bright House. They have excellent services and customer service.

They debited my personal checking account for my grandfather's bill (my grandfather had passed away). They said it was for the receiver, but I had tried several times to return the receiver and they wouldn't take it because they said he was still under contract even though he had died. They wanted me to pay $200 to cancel his contract. Dish Network was losing no money as I kept the same service I had previously. I just wanted one bill as there were two receivers in the house. Melvin (customer service manager) called me a liar and said my debit card was tied to his account which it never was.

Service is bundled with Windstream for DISH service/phone/internet. I moved service after selling home in November 2008 and upgraded to a DVR receiver. We are on second receiver and continually have issues with it turning off by itself and freezing up to the point of having to re-boot it like a computer with a virus. In addition, the account has been messed up since we moved it.

After calling to try to cancel my Dish Network service, I was told that I had signed a 2-year contract agreement. I knew that I had signed up over the telephone so I knew I signed nothing. I requested a copy of the "signed" contract. After approximately 3 weeks, they finally sent me a copy only to find out that somebody from Dish Network clearly forged my signature on the contract. When I called them, they had me fax a copy of my driver's license to them to compare my signature. Nobody is allowed to sign anybody's signature. If they are going to do contracts over the phone, they should send you the contract to sign, not forge your signature.

I subscribed to Dish Network on July 7, 2009. The sales rep told me that I had three days to cancel without penalty. She called it "Buyer's Remorse". The installer came to my home on July 8, 2009. As I requested, he disconnected DirecTV and connected Dish Network, including installing the dish on my roof next to the DirecTV dish (in case I changed my mind). The installer told me that if I cancelled within the allotted period, an installer would return, remove the Dish Network equipment, and re-hook DirecTV. I called Dish Network Customer Service twenty-four hours later to cancel (July 9, 2009).

Even though my number is registered with the 'Do Not Call' Registry, I am constantly getting calls from Indian telemarketers from Dish network. Sometimes even a couple of calls from the same individual - once, even harassing my wife after hanging up on them. Borderline harassment. What can I do?

Last year 07/12/2008, I order Dish Network for my vacation house in GA. This year, I have to rent the house and I call Dish Network to cancel the service. They said I have a 24 months contract and if I cancel, I have to pay $180.00. I was reading the contract and in any place, I did not see any time contract. I will make a complaint to Dish Network telling them I’m not going to pay.

I have a bundled plan where I get internet through AT&T and satellite with Dish Network. In March, I changed residences and had my service transferred over to my new house. For three months, I did not receive a statement regarding my internet/satellite service. During that time, I made numerous attempts to make a payment and get my address updated. Each try was met with a low level operator who could not take my payment and would transfer to a series of operators who also did not know what to do. Remember, I'm trying to pay my bill!

When we signed up for Dish in November 2008, we were promised a $250 gas card. First, they had to send a voucher, which never did arrive and after months of phone calls, they faxed me a form to fill out to be sent back with a copy of 2 months of bills. I sent it back, certified mail and it was bounced from the original address to the one in Portland. This took weeks. To appease me, they raised the gift to $300. After another 2 months, they finally send me another form which says I have to send them $35 to receive my gas card. Are they kidding? What kind of scam are they running? When I ask to speak to a supervisor, they tell me they don't have any. I am fed up and want my $300 gas voucher as promised. Just a waste of lots of my time, phone calls and aggravation.

About 8 years ago, we changed from cable to dish to try and save. The wife bumped us up to the Gold package, which has ever thing. I see my daughter (300 miles away) gets 3 channels I like, and then, I see in our package we should too. But we don't. I purchased this system from a home distributor, and it's worked ok though I installed it myself. But now, DISH tells me that I need another dish mounted on my home (around $300.00 more). Fact is, I've been paying for these programs for years, but DISH never notified me and the tech's answer was "Your local DISH business should have contacted you." I responded, "Well, the business that's in business now wasn't in business then." No help.

Dish Network is non-responsive to numerous requests for service by telephone or through their website. My equipment does not work and there is no avenue available for resolution. Any consumer would be foolish to enter into any agreement with this organization. System does not work and requests for resolution have not been answered. A permanent physical address for sending registered mail is unavailable.

My old picture tube TV finally died and I purchased a new TV. The only types of TVs I found in my cosmopolitan area are LCD-HD and Plasma. I purchased an LCD TV. I connected my Dish receiver to the TV and immediately saw that the images on the screen were not crisp (as they were with my old TV) and they were a little distorted. I called Dish and told them about it. The customer service guy informed me that my current receiver (which I've had for 5 years) was not compatible with an HDTV and he offered me a free upgrade to a Dish HD receiver.

We signed up for Dish Network with an online ad on Monday. On Tuesday, we received a confirmation voicemail, which we promptly returned and talked to a guy named Brad who informed us that an installer would be at our house on Wednesday which was what we had scheduled for on the website, from 8am until noon. It is now 3:30 pm and we have spent the last two hours on the phone with some incredibly rude people who informed us that we are not in their system. They have never heard of us!

End of April 2009, I moved from the house I sold to a temporary apartment. I called AT&T and told them about my move so that they would move my phone and internet service. At the same time, I also canceled the Dish network service. They told me that I would have to pay some early termination fee and that they would pick up the satellite tuner. The bill for June still contained charges for Dish network. So I called them again and they told me that this is a mistake and that they would reimburse me for these charges. Now in July, they are still billing me for Dish network and I still have the satellite tuner.

Warning! DISH Network is taking a very dark turn. As a "Top Customer" of DISH Network for several years, I pay my monthly bill online, accessing my account & paying w/ credit card. Logged in last night to pay as usual - encountering a dark new twist. The site now demands mandatory access to my email address in order to send me "promotions", etc., before I could proceed into my account. I provided my email address but declined all promotional options. Here's the scary part. Because I declined options to receive "promotions" I'm now denied access to my account!

Dish Network salesman sold us a "bronze" package with no DVR. He said this included On Demand and the channels Noggin and TCM. Three days after installation, after returning my 4th call to him, the salesman admitted he did not know that On Demand was only available with a DVR; additionally, Noggin and TCM are not included in the "bronze" package. He told me I could cancel by calling the 888 number. At that number, I spoke to Dean (operator number **), who then forwarded me to an incredibly confusing and frustrating sales person at Dish Network's "Loyalty Retention Department". This guy at Dish now refuses to cancel our contract without the $300-plus cancellation fee. We agreed to 24-month contract based on false information by the salesman. Dish will not break the contract. What do we do? We do not want to pay $300 for 4 days of crummy service.

They do not send you a bill and they want you to pay the bill. And, they went up on the bill without telling us it went from $62.00 and it went up to $75.00 a month with no bill.

I was sold a bill of goods by the salesman. The technician said the installation could not be performed the way it was promised. I cancelled the installation and the service. I then received a letter stating that the service was denied due to my bad credit. I had just bought a car and knew this was not the case. I printed by Equifax credit report as suggested in their letter and there was not one little problem. I called the company and asked for a letter explaining that my credit was fine and this was not the reason for the cancellation. They told me this could not be done.

A follow-up of my email you printed “Thomas of Las Vegas, NV June 17, 2009”. I contacted Dish Network once again and they have now cancelled my service, effective immediately with no additional money due. Thank you.

It all started last December 2008, with a phone call from your sales department. The person on the other line offered me a decent deal for cable as well as Internet service. I gave him all my information along with my credit card details (biggest mistake) to set up for the service. Later, when I checked with my apartment office, I realized that Dish installment is not allowed in the building. This was the very next day after signing up for the service over the phone.

I signed up for HD service on 01/12/08. Since then, their recorder was replaced 3 times and I had to fight to avoid service charges when they came out even though I was paying $5.99 a month for in home service. I had Embarq telephone/internet and got Dish Network for the package savings.

I signed up for a bundle (phone, dish, internet) package with Frontier phone and Dish Network. My bill is never consistent like other utility bills. The package advertised all three services for $34.99 each. However, my bill is $150/month.

In August 2008, I thought to make my life easier by signing up for Dish Network and AT&T combined billing. What a mistake. When my September bill came, it just had my cell service—no Dish Network. So I called and AT&T explained it must be a timing issue. October came and it still wasn't on the bill, so I called AT&T and they were having "system issues". I called Dish for a technical issue and asked if I owed anything and was told no and that all was well and they had been paid. Late October, I received a call from my boss that my employer had been paying the Dish account. I work for a huge global bank, so it took awhile before it was noticed. I came back to work on November 3rd and did a conference call with my employer's accounting area, AT&T and Dish and got nowhere. AT&T refused to refund the money sent and Dish AT&T refused to send me a statement outlining the charges.

They won’t stop calling me on my work cell phone and now they contact the direct 800 number to my employer and ask to be put through to me! Please contact me for more details. I believe I can provide a written (documented) call log from my company cell phone. This has spanned over several months. I have screamed, yelled, begged, threatened, ignored, etc., but the calls won't stop! This is harassment. My boss and co-workers are tired of what they think are personal and/or bill collector calls. I can’t get them to stop.

I was supposed to get a $300 gas card. I called at least 10 times and got the runaround each time. It was one of the reasons I canceled DirecTV.

They fraudulently charged $700.00 in charges to my credit card over a period of 6 days. I feel they should monitor if a credit card is being abused to pay in more than one account. My problem with them is that they cannot give me any information so that I can start a fraud report. I really think it is being done on the inside. I have never had services with Dish Network.

First of all, I would like to say that we had enjoyed Dish for the nearly 4 years we were subscribed to them. We decided as a family to give up TV to save a little extra money. We had fulfilled all our contracts and such, so we called and asked to be disconnected. They told us that if we disconnected, we would have to pay a fee of $275 to get hooked up again. They said we could suspend our service so that is what we decided to do.

I called Dish on 6-10-09 and tried to set up home service and was told my credit needed to be ran to guarantee the price quoted. The sales rep, Peter, also obtained my credit card information to begin the service as well. After he had already given me the spiel (talk) with all the so called bells and whistles, he charged my card before he obtained the credit check and came back and told me that my credit was poor and I could not have that offer at that time and could I put it in someone else's name with better credit, as he stated. I am sure that is fraud (somewhere). In any case, I said forget it and went with TWC, smooth transition, no credit problems.

In January '09, I decided to cancel Dish TV Network services. I made as many as 10 phone calls to places all over the world trying to get services cancelled. All of the calls were automated computers which led you to only adding or increasing services. None of the calls led to cancelling the services. After no success on the phone, I sent a letter on 2/24/09 requesting services to be cancelled by the end of the month 2/26/09, which had been paid for. Now, I am being asked to pay for services through the end of March '09 due to their inept billing system. I feel a letter should be adequate to cancel any service and I do not think I should have pay for the month of March '09. The Dish Network invoicing system should be changed to include a box to check or a phone number to call to cancel their services. Their present system creates a big hassle for the average consumer.

On 6/4/2009, I was trying to get this service so customer service said that in order to get it, I would have to pay $100 installation plus the first month. He then took off $123.67 off of my debit card. Next day, he comes to do the installation. He said I needed a different dish which was a extra $150. I told him I was on disability and only wanted it for my son who comes only in the summer. I told the tech to let me speak to the rep, he was talking too. I told her to just put the $123.67 on my debit card. She said okay but it would take 3 to 5 business days. Well, I said, "If you can take it off in one day, why can't you put it back on?" I have called everyday since then and the answer I get is it was just processed today. It's passed five days and I still don't have my money and I want it now. They took my money and never provided me with anything but a lot of stress. I need someone to help me with this issue. It seems like they are trying to keep my money. I paid them for nothing now they won't give what belongs to me back.

I have been an unhappy customer of Dish Network for over a year now. One of the biggest complaints I have is that they do not employ people who are fluent in English, so when there is a problem, we can effectively communicate. The most recent transgression occurred when I was trying to make arrangements to pay my bill. I was told by the representative that I needed to pay my bill in three days. It was Thursday, and I asked if that meant I could pay on Sunday, and he told me that the pay stations are only open on Saturday, but I said I was going to use a debit card, and money would be in my account on Sunday. He didn't answer and didn't say that my service would be in jeopardy.

Last month, I received a bill showing that I purchased an adult movie on pay per view. I live alone with my 14 year old daughter. I asked her about it, and she insists that she did not purchase this PPV. I called customer service, and the person I spoke with insisted the only way this would show up on my billing account, is if it was in fact purchased from my remote. So then I questioned the fact that maybe my daughter was curious, and did order it. I am not one to argue, unless I know for fact that I am 100% right. So, I paid that bill. I then went ahead and ordered a movie called "Personal Effects", just to see what is involved in ordering PPV movies, to see if maybe you could accidentally hit some buttons, but it seemed to be pretty detailed and would be hard to accidentally order something.

I signed up for the no-contract DISH NOW program and asked for the bronze one hundred plus local channels for $14.99. I also paid $179.54 for a receiver. Their service guy just got done installing, and now, it appears that I have the American welcome package which has no kid channels and no sports. I called them back and told them about the mistake. They told me there is nothing they can do about it, and now, I have to pay $42.00 a month plus all the money I have already spent.

This is about the two reps at our door stating that they are from DirecTV. They stated that they need to change out my equipment and have me sign a new two-year agreement. Apparently, they are not from DirectTV but from DishOne. They are scamming local DirecTV customers and have DirecTV's logo on their shirts. They carry no I.D. and do not represent DirecTV in any way. I have a "NO SOLICITOR" sign on my door and do not wish to be bothered by anyone uninvited to my home. They tried to look inside and gain access to my house. They were told to take me off their list and leave me alone! What can I do? I just lost my dad and would like to mourn in peace.

I called to inquire about services and asked how to start the services. The representative told me about the specials that were offered and also told me that a deposit would be required. He asked me if I had a debit or credit card and I told him yes. He told me that in order to get services I would have to have $25 on the card. I told him that I did have that amount on my card. He told me okay but no charges would be taken from this card but he had to check and I told him okay and gave him the number that was on the debit card.

My Dish TV service was never hooked up right in the first place and my reception has always been bad but my screen would go int pixels and freeze all the time and I could never record a show and watch another at the same time. I have many calls to Dish and never could or would anyone offer to resolve my Dish issues. I asked to have my service disconnected because I no longer want to pay for this poor poor service. They said they would send a box for my equipment and to ship it back to them. Meanwhile, they have without my authorization used my credit card and took a $200 early termination fee and now they are trying to take a $325 for the equipment fee. I just now got the box to return the failing equipment. I do not owe Dish Net $525 and I'm trying to charge back the amount but my credit union is doing nothing to stop the fraud.

I have been trying to get a smart card that will update my receiver since April 26. I have received 2 that did not work. In addition, these representatives tell me I have been sent 3 more. I have never received them. This is June 3. I have had messages on my television telling me I would lose service on June 2. Well, I did! On June 1, I spoke to Nikhil #**. He told me he would FedEx me a smart card and I would get it in 24 hours. He said I would not lose service. This morning I spoke with Louis **, and he explained that the aforementioned smart card had not even been processed, let alone shipped as promised by Nikhil. It would be shipped sometime next week. Nikhil credited my account with one month’s service to atone for the inconvenience I have had since April 26, i.e. 9 phone calls to Dish Network, and a constant message # 358, 359, and 360 on my screen. Today I have no service on the stations I watch the most, and messages that total service will cease on June 4. However, I am still being charged today for a service I cannot get. I have been lied to so many times I cannot count, no one will help me by either expediting the shipment of a smart card, or ceasing billing me for service I am not getting. In my opinion, companies like this should be fined every time a complaint is sent. This is the only way this will stop.

I got Dish network installed at my home. A technician was out 3 times and still we have no TV. Today is Tuesday and due to their inability to connect Dish Network properly, Dish is putting me off until Thursday to come to my home again. I called at 7:40 this morning and they said they would send someone out. They never mentioned it would be until Thursday. I had someone wait at my house today all day and now they say Thursday. They don't care who they inconvenience.

On Saturday, May 23, 2009, George called to report that we had no service. He was told a service tech would not be able to get to us until Wednesday, May 27, 2009. This particular weekend was a holiday weekend and the first weekend in a month he had off. This was unacceptable. The customer service we received throughout our time as customers of Dish TV was the absolute worst I had ever experienced. Not to mention that in less than two years, we had to have service techs come out four times.

Dish Network's CSRs are not providing accurate information when upgrading receivers or channel packages. We recently received the incorrect DVR unit and were told the correct unit would ship in 5 days. In the interim, we attempted to upgrade our channels package which Dish gladly sold us and stated we would receive in 30 minutes. After one hour, we contacted Dish Network as we didn't see the new channels. We were told that we couldn't receive the new package until we took receipt of the new unit.

I signed up for DISH Network in Aug. of 2008 when the gentleman on the phone told me it was only a year's commitment and I could get HBO and Cinemax for a penny a month for 3 months. The installer came and put the dish on my front roof, not my back, which is where I told him to do it (it had signal!). He drilled holes in my house which I told him not to do. We have had problems with the box since. I have ordered PPV and while on the phone, I have discussed my issues and it's always the same - unplug for 30 seconds and plug back in. Well, now DISH tells me when I want to cancel that I should have a tech come out. Well, I like my privacy, so why on earth do I want a person at my house who I don't know every time I have an issue? Do they not know what privacy is? Plus, my dog would eat the installer for lunch! (Wait until I get my 220lb old english mastiff!)

I ordered Dish Network service. I was quoted a price of $52.99 per month which was to include 4 rooms of service with 2 rooms having dual DVR service (with the ability to record two programs in each room at the same time). On May 10th, the service was installed. The service is not nor has it been what I ordered. I tried to cancel the service prior to 3 days, and they told me that I couldn't without paying a $300 cancellation fee. I have called and called and have had service people here 3 times. The service is still not what I ordered, and what I do have doesn't work properly. When we change the channel in the bedroom upstairs, it changes the channel in the living room. I have emailed the corporate headquarters and received no response. I just want the service turned off and for them to come and get their satellite dish and receivers.

I was inquiring about how much it would cost to add Dish Network. The guy with the Bronx accent was not very friendly. He started taking down my information in backwards format. And I told him I did not want to run my credit until. I never gave him my SS#, just the last four digits. I assumed he would ask for the full thing and my permission before he would run my credit. He then came back and said, "You're approved," and set up a time for installation. I said, "I do not want your service." I asked if he ran my credit, he said yes. I told I never gave him authorization to do so. He said, "Yes, you did." It was an argument. I told him, "I do not like the way you guys do business." I then hung up the phone on him. I checked my checking account and saw a pre-authorization for $25. I am going to take any action necessary to get the inquiry off my credit and my money back.

Dish Network uses authorized dealers to service the satellite dish. It has been a month and I have not been able to get a service tech to service our dish. I complained to Dish Network and all they do is give me the name of another dealer - they're very unresponsive and not customer service oriented. I wish we had another alternative in this area, but we don't. We are stuck with Dish Network for service!

I called for quote on service after going through all questions. Dish gave me the cost which was way higher than they advertised. I said no thanks and not to use my card. I was informed hold was placed on my account but will be returned in 7-9 business days. I called back and complained after checking online my account has a pending charge and there was no such hold. I checked DISH feedback online and realized they do this all the time with stealing money from whoever gives them their card number. My small town bank advised me to cancel my card and get a new one and there will be no charge for bank service.

I canceled my service with Dish Network a couple of months ago and signed a new contract for 2 years with DirecTV. I never received the money that I had paid in advance, so I called them back and asked for my money. They are telling me that the money is going to stay in my account as a credit that is good for 12 months, in case that I want to reorder their services. Normally, I just get the money that I overpaid back with no questions asked (from cable and other TV providers) but somehow they want to keep my money. I think this is totally unfair and I want to complain to see if there is anyway to get my money back. They owe me $63.12. I paid $108.00 but I canceled in the middle of the month.

Problems arose with reception. Tech #1 came out, assured me the 2' diameter 100' tall beech tree was the culprit. I paid not to trim top as instructed but had it taken down thus eliminating "problem". It was no good? Tech #2 came out, said no way was it the prior tree, Tech 1 made a mistake, it was the other 100' tall beech located 40' from original! I said, "Are you damn sure?" And looking through his electric compass he responds, "No question about it." I paid another $400, took down this majestic beast and guess what?! There was no signal! I called Tech 2 again and he said, "Oh, it must be the tree to the right 20." Well, no more trees are coming down and I was very satisfied when I spoke to a girl at DirectTV who spoke English instead of Punjabi!

We decided to go with Dish Network for our vacation home in Puerto Rico because they had the "Pause Dish" feature, which would allow us to pay only $10 per month when we were not at the home. We made an appointment for 02/22/09 for rooftop installation and authorized a $100 payment to our credit card for rooftop installation. The installer showed up on 02/23/09 to install the dish, but said that it was too windy to install on the roof and installed the dishes and switches on the side of our balcony. We again authorized a $100 payment to our credit card and a $60 tip for the installer.

My husband has been a loyal Dish customer for 12 years. He was given a pay channel for free about 2 years ago. He had an acoounting service pay his bills and when we got married, I also used the accounting service until I started to take on paying the bills for our household on my own. I noticed the extra channel and told him about it. He called Dish and was told that since he was a loyal customer, he would have it for free for 2 years. I noticed on the bill that they were charging us again for the channel that they supposedly were giving for free.

We have had Dish service for 2 years. The service has been out more than it has been on. I call for service and it takes up to 2 weeks for a tech. I finally got to the point I was contacting Dish directly (corp. headquarters) and got some help. They sent someone to fix my service "right". That was 2 months ago and it is out again. It is necessary to take a day off work to sit and wait, to do without service for extended periods of time with no compensation (like credit on bill for no service) and when you do call, you get some idiot in India to talk to. Their equipment is faulty. The service is poor at best and they are the only game in town. Is there some way to protect us from this 2nd rate service?

I called in to speak with a supervisor to talk about my billing. I was told I could not, the 1st time. So I hung up, tried again. It was the same thing with another person. So I went online to do a live chat. I was promised service with a payment amount agreed on, and after the guy, Jeff **, said I could have it because he checked with his supervisor, then he changed it and said no, after getting payment. So I told him that it's illegal to get payment for something, make a written agreement, making it binding, then change your mind. I demanded I live chat with a super, then he ended the chat session. So I phoned in again, spoke with a Nigel, told him the whole thing. He put me on hold after saying I would be transferred to a super, so I got a Steve, who is a nobody, who said he would get me a super and I was holding for over 10 minutes! They won't let you talk to a supervisor! What company won't let you talk to a super when there is a huge problem? Dish Network sucks! I will be going to DirecTV!

I paid my bill on 05/12/2009 and called to get my service restored. But when I tried to get my service restored, I was told it would take 3 to 5 days to get my service restored.

They promise you a gift of some sort if you sign up with them. It's been over 6 months since I was promised the gift for signing up with them and I still have not got it. Then they give you the runaround and say it's not their fault. So whose fault is it?

DISH repeatedly puts a charge on my bill for Home Protection Plan. I call; they remove it, wait a month, and then put the charges back on. This cannot be unique to us. I feel that this is a class action lawsuit waiting to happen as they must get enough people to pay this charge without closely checking their bill.

Back about a year ago in May 2008, a sales rep signed me on to DISH Network. All was fine but about three months ago, I discontinued my service with DISH Network. Then I got a call from Ben of Maple Communication and he told me that I owe them money for discontinuing my services or I will be sent to collections. At that time, he was telling me that I owe him $600. I had agreed and knew that I had an early termination fee with DISH Network but I did not know that also with Maple Communication. So I turned my service back on. Now, I am receiving calls from a collection agency in behalf of Maple Communication trying to collect $300 for discontinuing service.

I received several calls a week from Dish Network and Auto Warranty groups, always get a recorded message from Scott. I have pressed the appropriate number to be taken off the call list several times over the last few months, and still they call! I am on the national Do Not Call list so I pressed the appropriate button to talk to a live agent tonight when they called yet again. When I told Michael, the service agent I was connected to, to take me off his list, he responded with "blah, blah, blah," and then immediately hung up on me. I have had other auto calls (recorded messages) from Dish Network but have never been treated this rudely before! I looked up the number and it is listed as Digitcom Services Inc. I'm guessing Dish Network has hired Digitcom to do their dirty work!

Years ago, Dish Network promised me a refund for a month's service and set up fee. We had their service, moved to a new location. I was told if I went to Western Union and made a payment, my service would be ready in a week. I did as asked, then called to confirm also as asked. I was then told it would be two weeks. I cancelled the service call, and was promised a refund for the month in advance, and for the service fee to hook up our new address. I never saw that money. I called back and was told my contract states no refunds, but the money can be applied to service from Dish Network.

I phoned in an order for basic satellite programing, 100 channels. The installer said he had to include HBO/Starz and other premium channels for a 3month trial. I didn't want it at all. My wife signed for the work done correctly but did not initial the box for either a 24-month agreement or the one for a month-to-month thing. Well, they put through the contract as a 24-month thing because the installer didn't ask for the $99 deposit or offer a choice of either. Apparently, if you don't initial for either choice, they automatically put you on the 24-month thing. I didn't want the 24-month commitment thing but the installer from Unicom didn't go over any choices on the contract. Beware of Dish network. The installer didn't connect the box to the TV correctly either. I get to see him tomorrow. I'm sure I'll ask him which box my wife initialed. If a box is initialed, it is a forgery!

I installed DISH Network at 2007 when my dad came to visit me. They had a promotion ($100 rebate that time), but with 1.5 years contract. After I installed, despite the contract, they increased the price and then charged some additional fees. I submitted my rebate forms the month it was installed, and I called many times to to track it. Every time I call, they say the credit will be shown in the next month's bill. Until the last day of the contract, they agreed to credit me $10 each month (my contract is expiring).

Two movies were charged on my bill that was not ordered by me. The charges were made on April 12th. We were not home all day and our receivers were shut off. These were "all day" charges. The customer service rep barely spoke English and would not listen. She had a "too bad for you" attitude. She at first refused to let me talk to a supervisor. I finally got her to agree to transfer me to a supervisor. After the rep put me on hold, she returned and told me that the supervisor (yeah, right) was not in but I could leave a voice mail. I did so and am waiting to hear back from them. The supervisor's name is Jo (female).

I tried to cancel my order before installation. Their customer service gave me a hard time. I provided my SS#, cc#, phone, address and everything but they won't let me access my account without the PIN they set up for me. This is ridiculous. I have to put up with their retention team for a few days just to get my order cancelled. Eventually, I was able to recover my PIN, so I called in just to cancel the service with them once and for all. I will never order anything from them.

In Jan. 2009, I ordered Dish Network with no contract. I canceled the services two week ago. They said I needed to pay $200 for early termination. I said that I didn't have a contract. Well, they stated that they will send some boxes, I can return their equipment. They have charged my credit card on April 14, 2009 three times without my authorization. Also, I have a month's pay in advance. I called on 04/28 and complained. They stated that I have a contract, and I told them to send me the contract I signed, because I have a copy, and it doesn't show I signed it.

I have been with this company for 2 yrs., currently going through some financial difficulties. Husband's hours were cut to half. I was out on medical ... He has found a 2nd job and I'm now back to work ... We requested an extension to May 15th to avoid interruption. This company is just unwilling to extend to that date. I understand it's a company and primary focus is to make money but their logic is to lose me as a customer than extend to May 15th. I was on the phone with 4 CSAs and 3 supervisors. Finally, on the last call, a supervisor just refused to take the call and the CSA had to handle it. She was more than happy to put in my request for cancellation for the next day, in which I was advised I would receive boxes in the mail to return my receivers. I'm just dumbfounded. I'll be waiting for my boxes and happily return their receivers. Fortunately, my contract has ended. In my opinion, it's their loss!

We had a vacation home in Bangor, PA that was on cable. Our son had Dish Network and recommended we switch from cable to them. The house is surrounded by trees and we felt the trees would interfere with the signal. They sent a technician out who assured us the trees would not be a problem. The trees were a problem and they sent another technician out who told us which tree was causing the interference. Dish Network would not correct the problem so we put up with it.

A couple of months ago, a flyer was placed on every door of my subdivision stating great deals on satellite TV offered because of cables increasing prices. I called, thinking I could save some money. Little did I know about all the fees, etc. that came along with it. I was told about Dish Network and the great promotions they had going on. They took my debit card number they said to check my credit. They said I would see a $10 hold but I wouldn't be charged anything to this card.

Promises were made then repeatedly broken! Their staff has proven to be less than honest and forthright! I was promised one thing (to be given one year of gold tiered programming at the silver rate) and given another (silver programming only) - this was after repeated promises by their Customer Care group that they would abide by what was agreed upon. This stemmed from having to go to the state's Attorney General for them having their contractors not disclose that once installed, you had to agree to a two-year contract with them at the risk of a penalty for withdrawal. Further, they coerced my wife into signing the agreement even though she is not responsible for the payment of the service. They offer programming that is filled mostly with junk infomercials rather than with channels and programs watched by a majority of families. To top it off, the channels of most interest to most people are placed on higher tiered platforms in an obvious attempt to garnish higher pay from their customer base. DISH is unethical and dishonest and should be avoided by anyone spending the time researching quality networks.

Two receivers have malfunctioned in the past few months. After messing with my 722 receiver all day yesterday and today, I literally had to yell at Theresa from Oklahoma to get a replacement receiver sent to me. After reading everyone's nightmare experiences with DISH Network, I hope I actually receive the new receiver. I am c/o to BBB in SF Bay Area and CA Consumer Complaint office also. We still have not received a replacement for one of our other receivers that they said they would send out weeks ago. I do not want to pay for half a service. I hated the poor CS I received this morning. The should take lessons on CS from a company such as Apple who I have always been 150% happy with!

Since October 2008, I could not get them to send me a bill. I had to call after my service would be cut off. After four months of calling, I started asking to speak to a supervisor. After finally getting them taken care of, they would cut off service again due to the smart card being expired. I would call and they would not send out new cards. I have had to request them three times and still cannot get them. This causes me a lot of trouble having to call and have them to rebut the old card. I just want my TV to work without me having to call several times each month with a problem.

My mother who is on a fixed income switched to DISH Network. Their ads on TV state $14.99/month for six months and three months of showtime. When she received her first bill, DISH Network had switched it to three months lower fee. I have tried to talk to them but they just keep giving me the runaround. They also stated she would have to pay $250 if they disconnected it.

On 8-14-08, I had Dish Network installed at the house my wife and I bought on 8-1-08. We had new carpet installed in the bedrooms on 8-7-08. When the tech did the install in our son's room, he wrecked the new carpet. (He drilled through the carpet without cutting it first and stripped about two feet of the carpet out.) We filed a damage claim that took over two months to complete (due to the investigator rescheduling repeatedly).

I had Dish Network for my home and they always added extra fees and charges all the time to our account. They never made the effort to correct their faults. Instead, they continue to take advantage of people like myself. They charge the customers a bill and report to the credit company on the balances owed. This a crime itself, to charge falsely charges to anyone. The systems would automatically put movies or charges on the account. I am tired of this drama. I have spent years and months trying to put a stop to these companies’ actions to the general public. I have a credit report they sent to TransUnion, etc. for a balance and to continue until 2011, I need them to remove negative items that have a negative effect that are not accurate or incorrect. I would like for a settlement for damages done to myself and family.

I do not have an account with Dish Network and they charged $170 to my bank debit card for someone else's account. I called to get them to refund me and they gave me some crap that they couldn't tell me who did it but that someone called in and used my card. I asked them to call my bank and have them remove the authorization and they said they couldn't. They then told me to fax a copy of my bank statement in, so I did. I still am fighting with them.

Instead of running cable wires through attic, the techs ran them down the side of my house through the garage and in through the wall. They drilled several holes all throughout the house. This is a new $250,000 home. Four field supervisors have been to the house, agreed that the installation was terrible and said someone would come out and repair the damage. This has gone on for three months. I still have holes all over my new house and it’s still not fixed. I am pissed! They keep jerking me around and telling lie after lie. I can't believe the service and follow up can be so terrible. How do they stay in business? I want to pile their equipment out by the curb and tell them to come get it, but I am under contract and don't want it on my credit. Please help!

I ordered and signed up with a credit card for direct billing so I would not have to have a contract. According to the sales rep, this meant that I would be on a month by month commitment. Within 3 days, there were numerous problems. When I tried to cancel my account, they said I had a 2-year contract although I never signed any paperwork about it. All I signed was the paperwork saying everything was installed correctly. Dish Network told me that this committed me to a 2-year contract. They are now trying to charge me $300 not to use their service. The real kicker is that their installer told me that if I did not like the service, I could cancel it within 72 hours at no cost - which is what I tried to do and was bullied into doing thing I did not want to do.

I have been a Dish Network customer for the past 15+ years from new Jersey to Alabama home. I have never seen such a horrible and unacceptable service than a local Dish Net office from Meridian, MS. Please note that I have been trying to get a 61.5 satellite dish installed in my home so I can get HD CNN. I have been dealing with Dish Net from Sept 2008 until now and about 13 confirmed appointment made, but no one showed up. Just for example, I waited all day on Easter but no one showed up again. Same night I called the 800 number again and got another appointment for Friday, April 17, 2009 (8 to 12 noon). As always, not one showed up. I called again the 800 number. Now I am scheduled for April 21, 2009 from 8 to 12 noon and already know this will be another waste of my day.

Dish Network has one phone for new customers sales and none for existing customers who are routed to toll info #800-555-1212 - a $2-3 call, which puts you right back into their sales only phone line. I have had nothing but trouble from them - misleading promises, no contract, extension of contract without notice, numerous undisclosed fees, and differing info from each rep concerning the same question. I have spent at least 10 hours trying to reconcile issues. They automatically bill credit card without telling you by paper, billing, or email. You find it out when you see credit card billing statement showing a debit without notation other than "Dish Network".

We filled out a form on the internet about a special promotion available for new customers and were given a list of our savings and if we had any questions, we could call and talk to Alena **, Satellite Specialist. She quoted us $99 a month for the first six months and then the price would be $32.99 a month. Then four days later, we received a bill for $97.11 for the next two months and when we called the company, my husband was told that there was no way that it would be this price. I have several email advertisements and talked to several representatives and I was told that it was correct up till the day before it was installed. And now, they say everything we were told was basically a lie, so he cancelled and we have sent all the equipment back. This has been a very time consuming and upsetting experience. We're just very unhappy with the way they handled this situation.

We called in to pause the service on 3/11/2009. The customer service rep said that everything is fine. One month later, we get a statement billing us for the one month that the service was supposed to be on pause. When we called back, they refused to refund us the entire bill and kept transferring us around to numbers with hold times upwards of 10 minutes. Consequences: $191 plus time wasted. Please never use Dish, horrible service.

My parents had Dish Network for well over 4 years. In December 2008, as things slowed down, they got behind on their bill. I made a payment with my bank card. Three weeks later, Dish Network took an unauthorized deduction out of my account claiming that the credit card used was the original card used to set the account up. However, the account the card was tied to had only been open for a year. I have been getting the runaround since then and, in the meantime, my checking account has been closed and a collection agency is after me for the money. Dish also accepted payment from me on December 5th, yet because it did not cover the entire amount just the past due amount, terminated the service on December 7th. Dish has since tried to bill the account for service not provided from December 7th through January 22, 2009 to which I have refused to pay.

I called requesting that they remove one of their dishes, which first of all was not only an unauthorized installation, but it had been abandoned by them after the tenant vacated the property. The representative advised me that I had to remove it. They drilled a hole in a deck and it's my responsibility? Consequences: damages to the property and blocked view of the ski resort.

I have been a customer of Dish Network since 2004. Last year, November, I got a promotional offer to watch Cinemax Channels (5 channels) for one cent a month until January 2010 and also one international channel for free until August 2009. So I agreed to the offer. However, I found the next month's bill that I was billed for Cinemax and the other international channel. I called the customer service and they realized the mistake. They told me that the next month's bill will be adjusted. In the next month's bill, they again charged me Cinemax and international channel. Same thing happened. The customer service realized the mistake and told the next month's bill will be adjusted.

I have been a Dish Network customer for 10 yrs. In 11/08, I was contacted by DN regarding receiver upgrade due to HD programming and piracy. We paid close to $500 for the 2 receivers we had back in 1998. Dish said they would send us new receivers & we wouldn't have to pay for them, just send the old ones to Dish. We did & they sent the receivers. We are both now unemployed like so many people in the country. Our service was suspended on 4/2 for non-payment.

I was laid off from work. I had to leave my apartment and move in with a friend. I cancelled the Dish account and was never told to mail back the receiver, etc. Six months passed and I received a bill because my account was put on hold. I didn't authorize the hold status so I called to speak with customer service. They were extremely rude and completely unreasonable. I was told to pay for the hold period or I would be referred to a collection agency. After calling a few times, there was a person (did not record the name) who understood the problem and told me the account balance would be cleared and that a box will be sent to me for shipping the receiver and remote.

I was sent three defective DTV converter boxes in succession by Dish Network. They told me that their only obligation was to continue to send me defective replacements at my shipping expense. Is there any recourse for fraud by retailers in this government funded program?

My service with Dish Network began on 1/1/2009. I ordered the top 100 with HBO and Starz free for 3 months. I paid $79.99 during installation in order to not enter into the 2-year agreement. I was told by the representative that my payments would be $46.99 monthly. On 1/4/2009, I upgraded to Dish 250 and was told I would not be prorated, and my new monthly bill would be $64.98. I paid my first month's bill of $42.56 on 1/21/2009. I was not billed in February because the $42.56 paid on 1/21/2009 was my February payment. I received my March bill for a total of $111.23. I was charged $63.99 more than what was stated. I contacted Dish Network on 3/13/2009 to cancel my service effective immediately and was told that my credit card on file would be charged a $220 early cancellation fee for terminating my contract.

We cancelled Dish Network due to substandard signal quality and failure to provide purchased service (local ABC broadcasts). Dish Network wants their receivers back and said they would send us boxes to return the equipment. They did not send any boxes, only a bill for over $700 for their receivers. This is a lame attempt at fraud and the general public needs to be aware of Dish Network’s fraudulent business practices. I am sure that we will be fighting a legal battle with this worthless lying company before this is settled.

They have charged my credit card without authorization in the past. Then my bank changed the card. Later, they charged me $300 for nothing and then filed in my credit report that I have not made the payment which is not the case. Nothing is pending. They still provide me service and yet keep asking for an outstanding payment of 2007 without any bill or invoice. This is one of the worst service provider I have come across. Problem is they have monopoly - the only provider for Asian channels and they rip off.

Today, April 3, 2009, Dish Network interrupted my service, which to me, is a breach of contract, based on a fraudulent misrepresentation of services the Dish sales rep said the company would provide. I signed up for the $39.99 package last March 2008, specifying and promised three times, yes three times over the phone, by their sales rep that this package would include CNN and MSNBC. When the equipment was installed, and the service was turned on, there was no MSNBC. When I called Dish Network about it, they said I would need to upgrade to the $49.99 package to get MSNBC, which I did.

My receiver was not working right and the technician said I needed an update and that he would replace it at no cost, but I had to send the old one back, which I did. I received the receiver, had it installed by my local Radio Shack dealer. Dish charged my Discover credit card company for the receiver. I phoned Dish and KTC operator, Don **, said he would deduct the charge. Since my Discover bill was due, I contacted Discover and explained and they said I shouldn't pay the bill, that I should deduct that amount from my charge which I did. Now Dish has cut my service for the bill they say I owe. I have written proof that they replaced my receiver without charge but they refuse to give me satellite reception.

I signed up with Dish Network last summer as part of an AT&T and Dish Bundle. The Bundle billing never really worked the way it was supposed to, with my bills being about $30-$40 more than expected every month. I made several phone calls about this to both AT&T & Dish. Neither really accepted responsibility and would pass me back to the other. When I decided, out of frustration just to cancel the whole thing and start over, I was told that because of a two-year contract with Dish I would have to pay $190 immediately to cancel the service. There was no offer to refund any overage charges on Dish's part, although AT&T made several adjustments to my bill to try and keep me as a customer. What I didn't realize was that the contract was only for Dish's benefit and not my own. Does AT&T & Dish not have to honor the terms that were presented to me when I signed up? I feel so misled, and feel like my pockets are being robbed, but I have no options. Don't ever sign a contract with any cable provider! You know a penalty for breaking a contract is not a big thing, but $10 for ever month left on your contract! There is absolutely no regard for the consumer!

Dish promotional plan stated I would receive one month free. However, they did not make it clear that the first month you would be charged for 2 months (so that you really do not get a month free). They also did not make it clear that you would not receive a paper statement or an email stating the date that monies would be taken out. I had to pay for a month I believed to be a free month. Payment was submitted to my account and funds were not available. Dish Network's staff belittled me and treated me as a worthless trash.

We moved from Georgia to California in July 2008. We called Dish Network to cancel our service after 2 1/2 years and left a mailing address for my last bill. We paid all on time and 100%. Eight months later, we received a bill for service on that account that we did not receive. I called Dish Network and they said that my account was not canceled, that the account was placed on Pause for 6 months. After 6 months, the computer started billing again regardless. I asked who approved that pause or who requested that pause and they said I did it. That's what the computer said. I refuse to pay for service that I did not receive. They said, "If you do not pay, we will send you to collections and your credit will be damaged." I feel that this is like an extortion. I hope that you understand my writing. I'm a 50 year old man with school experience.

Bait and Switch or FRAUD. I called 1-800-825-2557 and salesman in Kansas City offered $29.99 for 6 months, then 49.99 for the balance of 24-month commitment. Charges came to $56.99 then to nearly $70 per month for services I did not order and for programming that was promised but could not be delivered. I had to accept lesser programming, once problem discovered. No price shown on signed contract. I had to find out online what actual charges were to be. Fraud seems to be a company policy!

I set up my new service the week of March 23, 2009. I spoke with Eric **, Operator # **, who took my order for new service. After giving my social security number and credit card number, Eric went through everything I ordered, which was a receiver box WITH DVR, and asked for my permission to charge me $150, which I gave. The installation time was set for Saturday, March 28, 2009. I confirmed with Eric several times that I was going to get a DVR, which he confirmed each time. He also told me that I was not under contract (but never told me that this was because I was BUYING the box, not leasing it).

I was behind on my account that was paid out of my checking account. I made a payment over the phone of $250 (what was owed). Dish went in to my checking account and took another $330. I phoned, and after speaking to 7 or 8 people over the course of several weeks (all told me the money would be returned in 6 weeks), I found out the money would not be returned because I was late. My contract had been violated and the money would be used as a deposit. It took the bank to get the money back which I ultimately had to make payments on.

I called to cancel my services and found out that there was a 24-month commitment involved. When I signed up with Tyahnnah, I was told they (unlike DIRECTV) did not have contracts. They are very misleading to make it sound like you are receiving equipment and upgrades with no ties. At least with other companies, I know there are unnecessary fees and charges. I will be contacting my State District Attorney General and filing a complaint through State DA of Colorado (Dish Headquarters).

On Monday, February 9th, I called Dish on what I thought was a great promotion they were running. I listed several questions before talking to one of their reps (i.e. What's routine install? Additional charge for receivers? Charge for local stations? $50 off first bill? Any access or activation fees? All music channels included? Free upgrade DVR? Free 6-month HD with receiver? Free HBO and Cinemax for 3 months? 4-room installation?) I was told all was included. Yes, yes, yes. No extra fees. I was very specific about monthly charges. I was only willing to pay about $50.00 a month bottom line. I chose the 200 channel package knowing that once the free stuff ended, I would not continue those services. I was quoted $44.99 plus $5.00. I was very point blank about not going over that price.

I have been a customer of Dish Network for almost 2 years now. We switched to Dish Network because they represented themselves as being cheaper than cable and having more helpful representatives. Cheaper than cable is probably true but I will tell you for the service that we have been provided by Dish Network, I would pay the cable company 3 times as much. The representatives are not helpful at all and neither are the managers. I have been given misinformation on more occasions that I can count and then when you complain they couldn't care less. I am cancelling my service with Dish Network and will go back to giving Comcast my money as, at least, they seem grateful for the business. Dish Network is the most shady company I have ever done business with and would never refer anyone and would suggest that anyone doing business with them, get out immediately!

Multiple auto dialed phone calls to advertise. I am on the national do not call list, so I pressed the appropriate button to talk to a live agent. When I told him to take me off his list, he responded with multiple four letter words and continued insulting me. I have had other auto calls (recorded messages) from Dish Network, but no longer try to talk to anyone. The phone numbers displayed on caller ID are fake.

I recently moved from KS to NM to practice and bought a house. Decided to go with DISH Network, after an agent for DISH Network claimed to provide a good deal on channels for XX dollars; instead, the bills proved otherwise. As a matter of fact, no one bill has been for the same amount, despite the fact that I have intentionally disabled PPV and all additional services which would add to the package price.

About 6 months ago, I signed-up to Dish Network via one of the network pushers. The representative asked if I wanted HD or not. I told him I didn't have HD now, but I would in the near future. I think I should have been told that there was a $100 upgrade fee to go to HD. I would have taken it then. Now, I have an HD TV, and I refuse to pay $100 to upgrade. I'm really not looking for a freebie, but the cable company would upgrade for nothing more than a monthly charge of $10. I have had 3 times where we lost a signal, twice on a clear day. There is also a matter of what is considered local channels, and not having NBC means no Superbowl, etc. The dish is also a bit of an eye sore. It is mounted on the front of the roof. It could have been mounted on the back side of the fireplace, out of site from the front of the house. If I continue to have a loss of signal, I will be forced to go back to cable.

Misrepresentation of company - I was unhappy with the cost of service. Redirected to Dish Network which convinced me to downgrade programming because the company did not want to lose me as a customer. After I agreed, it turns out Dish Network is the software company and Digicom is the hardware company. If Digicom doesn't handle programming, why would they be involved with charging me for downgrading software? I am told that I am now being sent to collection without providing time to review and rebut my claims.

I just want to complain about English. Why don't the people answering the telephones have to speak understandable English? Not just Dish TV, but almost all businesses you call are that way.

I just want to complain about English. Why don't the people answering the telephones have to speak understandable English? Not just DISH TV but most businesses you call are that way.

I signed up for Dish Network in Jan. 09. During the sign up, I ended up explaining the programs to the rep on the phone. The service finally was installed and immediately, our reception was sporadic. I would work for a while and then lose contact with the satellite and it pixelates throughout a program. When I got tired of this, I called to find out that I needed to reboot the system. I explained that I should be credited my time to work on their system and I was being inconvenienced and annoyed by this poor service. As far as I know, they did not contract with me to provide 80% of their service, nor did I agree to work on their equipment to keep the service going. Finally, the first tuner box was replaced only to have the same failure episodes. I canceled and have been billed in total $360.33.

I contacted Dish Network on 3/16/09 to inquire about their packages and pricing. The rep who answered my call was possibly named Stella. She was very difficult to understand and hard to hear due to all the background noise (sounded like children laughing and playing) and I frequently had to ask her to repeat herself during our VERY LONG conversation. I very clearly told her from the beginning of the conversation that I was NOT ordering Dish Network only inquiring about prices. She told me that I would need to give her my Social Security Number and a credit card number. I told her there was no reason for her to need a Social Security Number or credit card as I was NOT ordering, just inquiring about pricing.

In October, I filed a complaint against this same company, which was resolved. Since then, I have canceled service with Dish Network, paying $12+.00 bill in November which was pro-rated for the next month of service. I called Dish Network and canceled their services, aware that I was to buy out the rest of my contract, which I did. The representative told me that I DID NOT OWE this company anything, that my balance was $0.00. Now, in March, I am getting a bill for $33.73 without an explanation of any charges. After I canceled service and returned all of the Dish Network equipment, and climbed up on the roof to take the middle out of their satellite, instead of the company sending a service tech out to dismantle their equipment, they have the nerve to send me a bill 3 months later.

Upon installation, I was told I would be billed $79.99 a month which includes movie channels that were guaranteed for life by the subcontractor who signed us up; he told me they could prove it was cheaper than Comcast which at that rate, it is. Well, I am being billed $130 a month. The explanation I get when I call is that Dish does not have to honor the rates the subcontractors are promoting even though I had them come to my house to talk to Dish Network and they adjusted the bill to what it should be. But that was only for the first month.

I ordered a special online promotion that they had on their website at Dishpronto.com for $9.99 for the Bronze package. I was told prior to the installation that I could terminate anytime I want and they would even move my cable for me should I move. However, I was presented with a 24-month term contract upon completion of the installation with a completely different price per month package. I refused to sign it but the Technician would not leave my house (it was on a Saturday) unless I signed the agreement. I didn't want to argue with him so I decided to call the Customer Service.

I have had same complaints with the Dish as all others. Billing/equipment... What amazes me are the issues with DVD players OR any other thing I have hooked up to Dish Network equipment. At one point, my TV appeared to be giving out from time to time without notice... No pic, no sound, and black and white only. I have had TV for 10 years prior to Dish since 2006!! I emailed a tech to ask specifically what brand shall I purchase (DVD/TV) so that it will work well with the Dish equipment. He/She seemed to have no clue to my issues. I purchased a DVD player in 12/2008 as a Christmas present for my son. I have yet to install. I think I will take it back and buy a toy.

The lesson learned is that: (1) BE VERY CAREFUL when you sign up for these so-called bundle services of different providers and (2) anything is better than Dish Network. They don't offer that much better of a package and they often lie to get customers to sign up. This past December, we received a promotion that offered a bundle package from AT&T and Dish Network. The package promised $127/month for 200 channel local TV, AT&T internet and telephone services. Thinking that it is a great idea, I called in to AT&T to get more details, given I was already a customer.

Approximately 10 months ago, we had DirecTV. We had been with DirecTV for about 5 years and I was VERY happy with their service. However, because my family wanted HD and DirecTV didn't offer it at the time, we switched. It has been the worst experience. First, the installation was 2nd rate. They ran cables around the entire exterior of our house. It really is hideous. We have two children and they each have a TV. Their rooms are right next to one another and they drilled holes in the walls and ran cables across each of their bedrooms. I couldn't believe that a company that prides themselves on their technology can't offer any other options.

I began having problems with DISH Network since installing 7/08. I received the DVR package for four TVs. The first DVR was not set right, it would not record right. It didn't work, I had to exchange two later. The second DVR kept showing error messages. I had to exchange it in November. During this time a $5 fee keeps appearing on my statement claiming a processing fee for not having the phone line plugged into the receiver. The line has been there since installing.

After fulfilling a two-year contract with DISH network, we cancelled in August of 2008. They sent a prorated refund for our monthly charges since we had paid our bill in full. They did not send out the boxes for the equipment to be returned until almost two months later. They tried to charge us for the equipment and when we explained that they had not sent boxes out in a timely manner, they changed the equipment fee to an over-refund that we had been given. When we told them that this was not true, they went back to calling it an equipment fee. Finally, we emailed their customer service and were sent a gracious apology and an assurance that we were entitled to an adjustment (for what?) and we owed DISH nothing. In January 2009, the bills started coming again, one even threatening to discontinue our service, even though we haven't used their service since August of 2008. They have since sent our account to collections.

My husband called to downgrade our service in Feb. We got our bill and they did not downgrade it to what we asked them to. Instead of the $19.95 package, they gave us the $49.95 package. So we called and told them we no longer wanted their service. They asked us which receivers we had and we told them. They sent us a box to send back the equipment... The equipment did not fit in the box so we called them again and told them the equipment did not fit so they said they would send another box and it could take up to 7 to 10 days for us to receive. Meanwhile, they deducted $600 from our bank account WITHOUT OUR approval to do so which resulted in bounced checks and over draft fees. WE NEVER AUTHORIZED this!

I signed up for Dish Network in an attempt to save money on my cable bill over Cablevision. When I signed up, I was not informed of a 2-year service contract. I was also erroneously informed that YES Network was carried by the cable provider (it is not). It was not until the technician spent 8 hours installing the dish that I became aware of the 2-year service contract. Two months after signing up for the service, I noticed they had a promotional package for half of what I was paying at the time and called a representative to see if there could be some form of compensation seeing as I had been a customer for only a short period of time. I spoke with three supervisors, none of whom was willing to work with me, and I was allowed to cancel my service. Despite not being told of the contract when I signed up for Dish Network, they informed me that I was liable for an early termination fee.

The worst company ever!!! I was signed up for a two-year contract without ever agreeing to it. When I called to cancel, I had to spend 3 hours on the phone to fix it. I was told that they were sending me boxes for the equipment. The boxes never came. I called three consecutive times to locate the boxes and was told that the boxes were sent to an invalid address. That was because they were sent to my old address which I explained to them each time that the boxes must be sent to my new address, otherwise, I wouldn't get them. In the end, I was charged $300 for the equipment even though they had failed to send me the boxes in the first place. I have sent them back their equipment and was told when they receive it I would get the money reimbursed. I have still yet to see that money!

I signed a contract for 18 months to expire in December 2009. In July 2008, I had my dish HD DVR replaced with a regular DVR to reduce costs. It was not disclosed to me at any time that this would increase my contract by two years. When I contacted Dish, I was informed that there was an additional two-year verbal contract until July 2010, nothing in writing or recorded. Had I been informed about this in advance, I would never have agreed to a verbal contract of any kind. I am old but not stupid. This is so wrong. How can they lie and get away with it?

I purchased a new DVD recorder and it worked fine until I hooked it to Dish Network and now I can't even prepare a disk for recording. This sucks. I was wondering if anyone else has had a problem like this. I've wasted a stack of disks that failed to prepare. I first noticed this problem in April 2007 when my display started flashing fast like software was being downloaded into my recorder. I have worked in the electronics field since 1970 and I know when a software download is in progress. I also have Hughes Net internet service and I've never trusted them. This could be coming down on their dish. If anyone has any info about these events I've explained, please email me. I figure these programmers, movie & basic channels want their pie and eat it too. It would cause too much of a problem for the government with loss of taxes if they outlawed the purchase of DVD recording systems. We need to fight this because it's our rights and I will not subscribe to these providers if they're doing this to my expensive property.

I have cable TV at my home. My son has Dish Network at his home. I asked to have my phone # removed. Rebecca said since the account is in my son's name, he would have to call. His name is not on my phone! This morning, I recorded a program on my VCR. When I started to watch, message from Dishnetwork.com was on the screen. I have the message recorded. When I went to GCI, my cable provider, they assured me they had sent no message to my home. Rebecca assured me that I have Dish Network at MY house! I told her I have lived here since 1981 and that I have never had satellite TV, yet she insisted that I do.

DO NOT DO BUSINESS WITH DISH NETWORK! Please take the following as a warning! I signed up for new activation and all seemed well. The day of installation, nobody showed and when I called to find out what happened, they said I had canceled the service. NOT TRUE. For my inconvenience, they were crediting my account $50. I thought that wasn't enough and I told them that they would have to do more than that to keep me. The rep then said that I would have to activate my service to see if there was more they could do. Afterwards, she told me there was nothing she could do and so I told her I would then have to cancel. At which point, SHE YELLS AT ME and says that I was just wasting her time.

If you have Dish TV, watch your bills. I installed my own system 4 years ago and noticed Dish billed me $5.99 for their silly protection package. I specifically did not order this. I cancelled and these people continue to hound me claiming I did not cancel according to their rules. It’s a totally disreputable business practice. Back to cable for me. I was overbilled for a total of $290, and they refuse to discuss. I will not return their equipment until they pay me.

When my husband signed us up for this (under my name) he agreed to $29.99/month. Supposedly, we were to receive a few channels to try out, but we never received these channels. Our bill was up to around $88.00 this month. I was told that we were supposed to call and cancel these preview channels (that we never received), and that we are now paying $35.00/mo just for the channels on top of the bill that is now up to $50.00/month from the original $29.99/mo.

I signed up for DISH Network through a promotion with AT&T when I moved in December 2008. The advertising and sales rep I spoke with told of 100-channel premium service which included a DVR/receiver for $39.99 month. I am being charged $45.71 month with the DVR as an addition, not included. DISH Network claims this is an AT&T issue; AT&T refers me back to DISH!!! With a 2-year commitment and a $300 cancellation fee, I am trapped! This is fraudulent advertising of the worst sort. I am utterly frustrated.

All I want to say is DISH is the worst company I have every dealt with. I would never suggest anyone use these people. They lie to get your business. Then every month, the bill keeps going higher. I just hope people will read these complaints and not sign with them. If you do, you will be sorry.

I cancelled my account with Dish Network at the end of August 2008 when I moved. The beginning of September, I was sent a box to send back the equipment but no labels. I thought they would be in the box but they were not, so I called. They told me the labels would come by mail. That’s been six months ago. I have been calling them on a weekly basis and get told the same thing every time that the labels are in the mail. Well, I have reordered the labels several times and last Wednesday, the lady on the phone, Angela I believe was her name, told me I should receive the labels by Tuesday because it takes 7-10 business days.

I believe I was a victim of bait and switch. I was sold, through a promotional offer, two DVR/HD receivers. It was the reason I switched from DirecTV to this promotional offer from DISH Network. The main reason for the switch was DISH offered two HD/DVR recorders as part of the verbal contract at no additional cost. This was replayed a number of times with this person because it was a better deal than the offer from DirecTV. My wife heard the discussion as I spoke with this person. Upon the call the previous night with the installer, this matter was discussed again. Two DVR/HD receivers were installed the next day.

I called to cancel service to save some money and the woman suggested, "We can put your account on HOLD for 6 months." I said that would be fine and then the next month, I got a bill for account on hold for $10 a month. What the heck? I can watch for $20 more. I was NEVER told about an ACCOUNT HOLDING CHARGE. I called to complain and was disconnected. I canceled my service soon afterwards. A week later, I received a letter saying my account was overdue $11. I would have called but that does not work. The next week, the phone rang and DISH left a message saying my account is OVERDUE. I called them and talked to ?? who can't speak English - said he would put a note in the computer and it would be taken care of. Today, I looked at my CC statement and they charged the $11. I'M NOT HAPPY. I will NEVER recommend them or use their service.

I signed up with Dish Network in September of 2008. They offered a free camcorder and a $100 gas card if you signed a two-year contract. They took my bank details and debited my account for installation and the first two months. However, they took another month to actually install my dish and equipment. This, they say voided my getting the free $100 gas card. I never got that camera either. They deliberately did not do my install timely because 1) they already had my money, 2) I was locked in for two years and 3) they could say that it was my fault for not sending in the necessary coupons, coupons that I did not even get from them until three months later. They set this up for failure so that they would not have to honor their promise. If I break my contract with them, I will be charged, but they have broken theirs!

They promised in a contract to give us $500.00 in free gas cards if we signed up with them instead of DirecTV. We have filled out the requested forms and called them repeatedly, only to get passed around from one branch to another. The last phone number we got from them has been disconnected or is a recording with no response back. We want what was promised. Nothing more, nothing less. We have had to spend hours on the phone just to be aggravated by these idiots.

Signing up with DishNet Cable would benefit us with a free gas rebate of $300.00 for it. We picked a gas station of our choice and sent them receipts totalling $100.00 each month. We only received a $25.00 redemption for Feb 2008 and March 2008. After that nothing else came in. I called numerous times, and I was told that they are so behind so we needed to be patient; however, we should continue sending receipts per month for April, May June, July, August, September, and October. For November, December and January 2009, we never got anything from them at all. I called, and this time, the number is no longer available. My last month’s receipts were returned back to me for an unknown address and they’re unable to forward.

I called Dish TV to ask about their different packages. The operator was very enthusiastic and told me about how much money I would be saving over DirecTV. The thing that sold me, however, was when he told me that I had thirty days to decide. The installers were nice, but we saw immediately that the service was awful. The DVR served two TVs and made it difficult to watch TV in two rooms without conflicting problems over recording and watching programs at the same time. The DVR format is anything but user-friendly, and we knew we had made a mistake. So we cancelled within a week and a half, as soon as we could get DirecTV back up to reinstall their equipment. DirecTV matched their price, by the way.

I signed-up for a 24-month commitment with Dish Network at $49.99 per month. I am currently in month 10. I received a notice in the mail that said that my programming fee is going up to $57.99 per month. How can this happen when I am in a contract with them? I contacted Dish Network and they said that price increases are not protected by the contract. So technically, they could charge me $100 per month for the service, or even more. I do not mind paying what I signed-up for, but I do not think that it is fair that they can raise the price of my commitment within the contract term.

After getting terrible service (10 days) to send a replacement box, I decided to cancel. Initially, I sent back the defective box using their call tag. Two weeks later, I sent back the other 2 boxes using 2 separate call tags issued by them. They've been trying to bill me for an unreturned unit. They should have no trouble tracking their company issued call tags, but my belief is they don't have a clue. I can no longer spend hours on the phone repeating myself when most of their reps speak terrible English. I've asked for supervisors to call back and they don't. Their dish is still on my roof and I've told them to come get it. This is a clear situation of a company growing too fast. This is not the first time this has happened. About 2 years ago I sent them back a defective box. It took 9 months to get it off our bill.

2-19-09. Salesperson misrepresentations: I spoke with a salesperson. I told him I had Comcast for my TV and wanted to try to save some money. He told me I could get the same service and more, and I would be saving about $30 a month. What sold me on getting the service was I had 30 days after it was installed to cancel the service if I was not satisfied. I agreed to the service; however, I told him I wanted an email to confirm what we talked about. He said I would get the email in about a 1/2 hour. After 2 hours and not getting the email, I called their 888 number and being after hours I got someone in India? One of the first things she told me is that they do NOT have a 30-day cancellation policy. I started to get concerned and asked for a supervisor. She told me I would have to call after 8 a.m. EST. I finally did get an email that first night; however, nothing was mentioned about the 30-day cancelation option and it was very vague and hard to understand. I called the next morning and spoke to higher up. At first he did not want to let me out of the contract fee free; however after threatening to contact consumer groups, BBB and others, he cancelled my contract.

My credit card has been charged different amounts each month. Everyone I talk to at Dish changes my bill. They add channel charges that were supposed to be free for a 3-month period. Then they tell me that they can't go back and credit my account from previous months. I should not have been charged for channels that were offered free of charge, but I can't seem to get them to remove the charges. When I call, they switch me from person to person, constantly putting me on hold. No one really wants to solve the problem... it's some kind of weird game they play. Then they turned off my movie channels altogether. It just goes on and on.

I am a long time customer of AT&T. I called them about a flyer they sent in my phone bill that talked about providing cable service. I was told their prices were cheaper than Time Warner cable and AT&T representative told me they had a new DVR that would allow you to tape 4 shows at once and you're able to watch it on any of your TVs. I also asked if they provide a preschool 24-hr cartoon channel called Noggin. I was told they have everything Time Warner had. They informed me they recently contracted with Dish Cable Co. and they would provide the service but I would have to commit to a 2-year contract. I agreed and it was installed.

I’ve had Dish since 2002. In December, I recently decided to upgrade with more channels and HD programming. I contacted DirecTV before re-signing on with Dish. Dish offered me a better deal so I took it. John, on the phone, told me there would be no installation charge. I would receive HBO and Starz free for 3 months and my bill would be $59.99 for one year. Then there would be the receiver charge of $7.00, the second receiver is free, and I would pay a $10.00 fee for HD programming (what a crock). So my bill should total to $76.99.

I have had problems with Dish Network since the day I signed up. Unauthorized fees were charged to my credit card. It took three months before I was reimbursed. This was at the start of my contract. One year after construction was done at my house, cables needed to be taken off, which they charged me $100 to do once the construction was done. They tried to charge me $200 to put them back after they told me they would be put back at no charge in the first place. We settled for $100, which is outrageous. On top of that, the worker tried to charge me an additional $40 because the order was not written with all the details. When I called to complain, the supervisor had the nerve to tell me I should have been charged more and that I received a discount.

They have the worst customer service & problems. We signed a 2yr contract & now it will cost us to get out. We have had to call every month this month twice. You wait on hold & are passed around for about 40 minutes & then disconnected & no one calls you back or helps with the problems. We ask if this was logged in the system about complaints & they said no, so we started logging it ourselves on paper. It's a shame that this business is like this. But I bet if you didn't pay your bill they would call!!!

An installer from Dish Network came to install a dish at one of my rentals. He had no identification to show he was employed with or was an installer for the company. It is a rental dwelling and the tenant had him call me for my permission for the installation location. He hung up the phone, so I went over in person. He informed me that it was private property and he could install it anywhere. The rental agreement, which is a purchased form from one of the major agencies, lists locations where dishes cannot be installed (common areas). I had to point this out to him. The form also had a picture showing approved and unapproved sites. He looked and seemed to not know the locations. I would think that even a newer employee would be familiar with this information. Surely, many renters sign up for service. As a landlord/owner, I am concerned with the lack of identity on the installer. Granted the tenant should be the one checking, but I am concerned. People not familiar with locations/placements should not be sent to job sites by themselves.

We signed up for Dish Network in September '08 which included local channels, ABC, NBC and Fox in late Jan. to early Feb.; all local channels were no longer available due to license fee between Dish and local affiliates. I called Dish and was very aggravated with the whole process. Dish said it was beyond their control, so I told the rep that I was returning the equipment and he told me that there would be no contract termination fee because it was beyond their control. I found out on the 13th of Feb. that indeed my credit card was being charged various amounts so far in the amount of $255.

I got a promotion with 3 months of free service and $14.95 a month with free installation and activation. I got the bill with nothing of that. I called customer service. They told me to pay $170 and then they will look at the issue. I cancelled the service and customer service said I will not pay for any charges related to installation of activation. I got a new bill and they are charging me for an activation fee and 5 days of service ($120.68). I did not get a promotion and got nothing of what was promised.

After 2 yrs of the WORST service ever, I closed the account and paid off the balance back in September. 3 months later, I saw that they charged to my credit card without my consent $199.99 plus $14.99. I was upset!!! This credit card was given to them only to check my credit over 2 yrs ago. I called them to see why they did it. They told me that they never got the receivers. Lucky me, after 1 hr. on the phone with them, they couldn't find them. Later, I found my UPS tracking # and they were able to find it and refunded back to my credit card. Now, 3 months later, they sent me a bill telling me that my account is past due and charging me $14.99! It is a nightmare!!! They are the worst.

I ordered Dish Network on Dec. 23rd, 2008 with a promotional plan Turbo HD Bronze with Local cable for $29.99 and at that time, the customer service rep told me the price is good for 2 years. Now in February, they jacked up the price to $34.99 and when called, they told me they have the right to do that anytime and since I have a contract of 2 years, I cannot even cancel the service. What should I do? Did this happen to other customers??

Dish Network sent someone to install my dish and the guy did not even get out of the vehicle and he told me that I could not get it because there was no line of sight. I called Dish Network and requested for them to send someone else and they said they would, but a few days later, the same guy showed up. This time, I made him get out of the vehicle and walk around the yard. He found a line of sight but he told me that the ground was frozen so he could not install it and then he left. I then called the company back and told them what he said and did, and I also reminded them that I had requested for someone different to come out and that the same guy showed up again and they apologized and would send somebody else out yet again. And this time I repeated, "Somebody else," to them to make sure they understood.

I called up Dish TV directly on Sunday to open a new account and the rep told me that there is already an existing account that was opened in Indiana. I was then transferred to ERT department, and a rep Monica told that it's a case of identity theft and asked me to lodge a complaint with FTC, the local police and the credit bureaus who would then conduct investigation; after which, they'd close the fraudulent account. I lodged a complaint with FTC, then before going to local police, I spoke to Dish TV ERT associate again to get any additional information such as account number and/or address. But the associate declined to give out any further information and advised me that they would only disclose information after a subpoena is issued during investigation.

I called to inquire about the service added to my account, only to get a man I could not understand. I asked where he was, and he stated India! Why are we paying people in India to answer our calls here in America? We have thousands of people looking for work here in America. Please consumers, let’s get with it here; we live in America. Let’s keep employment in America, not India! I am so disgusted, I don't know who to write to.

They never fully explain all the charges. They have some type of warranty plan that they state is free for 9 months, but after nine months, you can either keep it or get rid of it. If you keep it even while paying this fee, they still charge you a fee for someone to come out if there's something wrong with their equipment. They don't explain this to you. Also, when I signed up, I asked if there are hidden charges and they told me no, but every year there may be increases. I've only been with them since the end of December '08, and already, like one month after, they had an increase.

Signed up with Dish Network for the TurboHD Bronze with locals. Sign up price was $24.99 a month, plus $5.00 per month for local channels. Was told by a representative that this would be my price for the duration of my 24-month contract... Three months into the contract, the price increased to $29.99 per month plus $5.00 local programming. Why in the world would I sign a contract without a price guarantee? I'm a financial controller so trust me, I did not misunderstand the representative. The day I signed up, I was emailed my service contract, which included my charges. I saved that email, but guess what, it will no longer let me view that email.

I was watching the Superbowl on Sunday and noticed there was a $500.00 charge to my account. I called Dish Network and they told me it was for cancellation of my equipment. I explained that I was watching my TV at the moment and had no intentions of cancelling. Eight days later, $315.00 in overdrafts, and promises to give me my money, now they tell me it's my bank's fault. I still have my dish, am still watching TV, but will soon be without food if they don't give me my $500.00 and now my $315 in overdraft fees. No one will own up to what is going on. I have documented everything. Almost $1,000.00 in money has been taken from my bank account by Dish Network, and I did not authorize the transactions.

I hope you can help me. I had Dish Network and had automatic payments directly from my checking account. My bill should be $93 and change every month. Well I guess I just assumed that they would be deducting the right amount. I get no statements in the mail because I've gone "paperless". Big Mistake! While reviewing my online bank statement, I noticed a charge from dish for $209.61. I immediately called Dish and they informed me that the Bill was like that because of Pay-Per-Views ordered from my home (adult entertainment to boot)! I explained to them that this was impossible because I have never ordered a Pay-Per-View event and I live alone. They said it came directly from my remote. They said that you have to push the button three times to confirm the order. Then they advised me that these events started in August of 2008.

About 2 years ago, I tried to discontinue service and was charged almost $800 which was way over the credit card limit they charged it to. The credit card company told me too bad. I called Dish and worked it out. They refunded most of the money IF I would reinstate service. Now I called back in December 2008 to have my account suspended, and found out in the end of January that they charged me $192 for the 7 weeks it was suspended. When I called, they said they had no record of me stopping service, but reduced the charges to $92.

Sometime in November 2008, my husband Luis called Dish Network to order the package for NBA so he could view the Lakers play when they play at home (Los Angeles), since these games are not televised. He spoke with a lady at Dish Network, who took payment for the monthly bill and connected the service to view NBA. Within minutes, my husband attempted to view the game which was being televised at the moment. He could not get the channel, and thus called customer service at Dish Network to find out why it was not connected. The same lady that took the order tried to look into it and transferred the call to a technician. The technician had difficulties and transferred it yet to another technician, who discovered that the service was not available in our area of Riverside, CA.

Bill for 11/26/08-12/25/08: $146.12 not paid

Last Thursday (1/29) or Friday (1/30), I called Dish Network to get some information about signing up for their programming. I asked what would be done if I didn't like the service and I was told that I had 72 hours after installation to cancel. Another question I asked was if my husband was stationed at another base (he is in the army), if we would be able to get out of the contract with a copy of his orders. I was told by the same woman that I could get out of the contract with both of those conditions; otherwise, there would be a two-year contract. I was also told that my price would be $34.99 a month. I specifically asked what the price would be after all the extra fees and taxes and equipment charges and she said that the price was $34.99 with all the extra fees.

I called to pay my bill, which is only $55/month, and they told me that my bill was $310. I asked them why my bill was so high and they told me that it was a cancellation fee. I did not cancel my service. I asked to speak to someone else about the situation and she did, only for them to tell me that it was a cancellation fee and that they couldn't take it off my account. They were charging me $1.25 per day since October. If my service was canceled, why did I still have television?

I want ABC back! Dancing with the Stars is starting in March. This show is one of the main reasons why I signed up for TV out here in the first place! Dish needs to satisfy their customers. I'm thoroughly dissatisfied right now with this ordeal. Get it together and meet the needs of your customers!

Before I moved to Texas from California, I called and cancelled Dish Network. They told me I did not need to take down the dish from the roof. I moved to Texas...

I called back in June to have my credit card removed from their file because my ex-husband was using it to pay for his account. Then I noticed on my statements on Jan. 18 that they had not. I called them on the 18th and they told me it would be taken care of in the next three days. On the 20th, they charged my card again so I called again. They then told me it would be taken care of in 5 days. On the 27th, they charged it again and I called them; again, they promised it would be done in 5 days. The next day they charged it again.

On behalf of my father, I ordered DISH online and printed out the paperwork after the order was complete. The paperwork showed that my father would be billed a certain amount. When the first bill came, it was more than stated on the paperwork. I called and asked about the charges and I was told that because there was no phone line that there was a charge per month for that. I told them that nowhere in the paperwork was that stated. They actually have the following quoted on the paperwork: "At DISH, we tell you exactly what your bills will look like". False advertising!

We have been having with our VIP 222 receiver. It continues to lose signal or it says “smart card is not installed.” I called Dish Network and they were able to put in for us to get a new receiver, but the gentleman was not able to put in for a new remote. He said that I would have to call back after we got the box to order a new remote. We got the receiver and now we have the remote. Saturday, Jan. 31, 2009 while watching TV, it goes to a blue screen, and all the buttons continue to go on and off. I called customer service and they said that it was doing a system recovery and should wait 45 minutes and it should work. I waited over an hour and it didn't work. I unplugged the receiver and let it set for a 5 or 10 minutes, plugged it back in, and it looked like it was going to work and then it went to a blue screen again.

I am a Dish Network customer. I had a problem with the DVR not working in Oct '08. After several calls to Dish Network and going through their training for idiots (i.e., turn off, then on, remove memory card, re-insert memory card, etc.), I was told that the receiver was bad and I would receive the new one in the mail. When the new receiver arrived, I was to pack my old receiver in the box and attach the accompanying label to the box for return.

Approx. 2-4 years ago, we bought 2 HD DVRs and one HD receiver from a local Dish Network sales store. We also bought a TrackVision satellite antenna for our travel trailer. We thought we were set for high def TV, all ten channels of it. Wait, not so fast. About a month after purchasing this stuff, we got a call from Dish asking if we wanted to upgrade to HD programming. They told me to receive all the HD programming they had to offer, we would have to upgrade our receivers again. I said no way. They had no answer as to why my receivers wouldn't get all the HD channels. We had programming that costs at $117 per month. I considered us to be good customers because we had been customers since 1994, at this point.

On January 14th, my father passed away. He basically died penniless. I was trying to call and cancel all his utilities and creditors like the Dish Network folks to avert incurring anymore bills. The AT&T people were great; they understood that I was under great pressure and feeling very distraught and cancelled his telephone immediately at my request. Unfortunately, when I called Dish Network, they put me on hold and transferred me several times. I believe this was in hopes that I would hang up and they could keep charging my dead father's account. They told me I would need a death certificate to cancel my father's account with them and that this was company policy.

I lost satellite service last Thursday night (1/22). I called Tech Support and they ran the usual tests. It was decided that a serviceman needed to come out. First available date was Monday. We decided that Monday was not acceptable and they would call a local vendor who said he could come out on Saturday. That person came out and tested the dish and ran tests. He determined that it was the receiver box that was bad. He could not replace that and we would have to call Dish and have a serviceman bring a receiver. I called Dish back on Saturday afternoon and informed them of what we had been told. Dish CSR rep then said that it would be Tuesday before anyone could come with a receiver and that someone would have to be home.

They removed like 3 channels from my package and the last one was channel 2. I’m tired of this, and I want to cancel this service.

Our Family does not want to have ** or ** information coming into our home. On Channel 191, G4 has the Adult Entertainment Expo 2009 playing. We have young people in the home and find this very offensive. They force us to have this channel. It is not an HBO type channel. We think that Dish Network should have this type of programming only on special pay channels.

Dish Satellite personnel promised me a bundle package with Embarq including TV, internet and phone. I continually received calls threatening to turn off dish service. I paid all bills sent to me from Embarq. Every time I called to find out why I was receiving calls to cancel my service, I was told I didn't have a bundle package and I owed money. After talking to numerous people, I was told everything was corrected only to receive calls that my service was being discontinued again and again. After talking to a supervisor, he did not appreciate my frustration with Dish Satellite personnel incompetence. He hung up on me, cancelled my service, and notated in the system that I requested to cancel service which I did not.

My complaint is against Dish Network. I subscribed to an international channel which had an annual fee of approximately $256.67. Since the subscription was annual and I would have to pay the $256.67 in advance, I was concerned about what would happen if I needed to unsubscribe to the channel during the year. While speaking with a Dish Network representative over the phone, I voiced my concern and he said that I can cancel my subscription at any time during the year but I would need to pay in advance. He told me when I canceled, I would be given credit back for the months that remained. So I decided to subscribe and did pay in advance, knowing that I could cancel at anytime. My subscription was completed on October 9, 2008.

I have had Dish Network for six weeks shy of three years and I am now installing my fourth DVR receiver. This is very frustrating as I use my DVR all of the time. Not to mention the mistakes of shipping me the wrong receivers. I am paying for a service that I am not receiving for about a week and a half every time this happens. Not that this is life threatening or anything, but in my profession, I would be out of business providing my customers with products that won't even last a year for over $300.00.

Dish Network is in a dispute with a regional broadcaster, in our case, our ABC affiliate. As a result, we no longer receive ABC. I have come to find out from other Dish customers, depending upon who you talk to at Dish customer service, you can get compensation in the form of a credit on your bill. I have called Dish to complain about the inconsistent treatment of customers to which they say there's nothing they can do about it. It depends on the person you talk to and what they are willing to do.

I am on a fixed income and I told him that I did not want a contract and he assured me there was no contract! Well, I could not pay the bill and I called them and they said that I had a contract?! Read the small print! Anyway, they took money out of my account and caused an overdraft and I guess they're still not done so I had to close the account but the bank still wants their money. Does anyone know how to start a class action lawsuit?

My Los Angeles local channels were disconnected without any notice. After three calls to customer service and walking through testing and rebooting, I was told I could not get LA stations where I'm located. I asked to speak to a supervisor who was rude, hostile, and refused to transfer me to his manager. He eventually hung up on me. This is the only company I've ever dealt with who consistently has the worst customer service imaginable. I have to conclude after reading other complaints that they are trained to treat customers with disrespect. How can they still be in business?

First, I was told that they would install up to four rooms free, for I have only three and they're charging me an extra 5 dollars per month. Second, I have a new roof put on my home and they made a mistake and put up two satellites with the extra charge of 5 dollars per month. I was given three extra months of HBO only to be taken back.

My experience with Dish Network was very pleasant prior to the changes I made to my account with the upgrade to HDTV. I was told that I was eligible for a free upgrade at no extra charge. My bill went from $87 to $125. I called and they told me there was a process charge and activation charge. I was good with that. Then I was trying to finish my basement and I was concerned about the cable wire that was hanging out of the walls to all the other jacks in the house. So I called Dish Network to hook up the receiver that was active and never hooked up. The representative of Dish assured me that he could hook up all the wires in the basement so I could finish at a charge of $125.

Fisher and Dish have discontinued their contract for CBS local programming leaving Dish consumers in the Northwest without a major network. We have spent several hundred dollars on waivers and digital antennas to find out the only way to get CBS is to change providers. Our contract is not up with Dish and if we cancel, we have to pay termination fees. We live in a remote Oregon town and our provider options are limited. I am seeking other people interested in filing a class action suit against Dish and Fisher broadcasting for damages. Fisher has denied waivers for distance channels as mandated by the federal law and Dish is only offering a $1 a month credit for losing a major network.

I was unable to get the network at my new apartment so our service was cancelled. They charged my SHARED account $220, then $525 on 12/24/08. Can you believe that, on Christmas eve? When I figured out what happened with the cancellation fees and equipment fees, I called and talked to a guy named Zach, who assured me that once the equipment was returned, I would be refunded. When I called to check on the status of my return, they told me that $745 was returned on 12/31/08, two days BEFORE I called about the problem, and that it was returned to a credit card ending with 2000, which is not mine, nor do I have but 1 credit/debit card.

I had Dish Network service installed at my previous residence. I recently moved and wanted to transfer my service. I called Dish to transfer and to upgrade my service to include their HD channels. They said that I could do that, and my son paid $50 for another receiver. They came out two days later to do the install, but the tech came back in and said that he couldn't find line of sight to install the dish. He said he would have someone out that day to do a second opinion, and that if they said it couldn't be done, then they would cancel my contract without penalty. The second tech never showed up so I called Dish again. They told me it could take up to two weeks for the second opinion, but I still have to pay for the service even though I am unable to watch it.

We had to let our service turn off for a couple of days because we ran into some financial difficulty. We have had to do this before, and they simply let us call and reconnect on payday a few days later. This time, after 5 days, I wake up to a $200 fee taken out of my Bank without my authorization or knowledge. I called twice and spoke with 4 different people, and they told me that the fee was for the receivers since I was cancelling. I told them that I was not cancelling, and they said they would refund the $200. They did not refund it; they credited it to my account. I told them that I needed that money BACK IN my bank account because I was not prepared for a $200 withdrawal at the moment, and they refused, repeatedly and said it's in their contract that they are allowed to charge this fee.

First, I took half a day off to be available for my noon to 5 p.m. installation range. As the hours ticked by, I was pleased to get a call from someone telling me that I was third on their list. Finally, around 6 p.m., an hour outside the range, I got a call from a hapless installer asking what part of Atlanta I lived in. I informed him calmly that I live in Northwest Georgia, about two hours from Atlanta. He promised to call me back. He never did.

There were repeated excessive charges placed upon my credit card. At first complaint, telephone representative did not credit my credit card, as promised. He also did not indicate who he was, on record, thereby causing my complaint to be again started over. I was warned from the UPS representative that Dish Network repeatedly denies receiving returned equipment. Yes, they denied my sending them back their DVR unit! Enough is enough! I will not do business with Dish Network again, unless I desire excessive charges on my credit card! What a hassle!

Every night, I come home to watch TV on my DVR with Dish Network. The past 3 months, I come home and about once a week, my TV tells me that it's automatically deleting my DVR recorded shows. I only have 2 shows recorded and plenty of space on there. It says the data is corrupted. This isn't right. Why have a DVR if you can't use it? What's the deal? Dish wants me to spend extra money for their faulty Product. It isn't fair; I just want to come home, eat dinner, and watch my recorded shows.

False, deceptive advertising. This dispute has been going on since Oct. 2008. AT&T and Dish Network advertise on their website that there is no start up charges, no equipment to buy, free installation of 4 rooms. Yet they have charged me $250 installation upgrades. They do not tell you that if you want High Definition equipment, that there is a second dish they must install and then they later bill you for this. AT&T sells you the plan but when it comes to disputes, they want you to deal with Dish Network.

I am writing this complaint in regards to information given to me on an account that I had that was wrong. About 2 years ago, I got an account with you guys for someone that was living with me. After they left, I called and asked to put the account on hold. The person I spoke with said that that would be no problem, and that they could hold the account for 3 months. I asked them if I could wait that 3 months to pay the bill, and they said that was okay. But apparently, I got bad info because not only was it not okay, you guys sent it to collections. And even though I paid the amount owed, you guys are telling me that I can't get new service even though I did what I was told to do in order to keep my account in good standing.

I just called because I had a question about my bill, and one of the persons disconnected my service without my permission. He hung up on me and charged my debit card for the cancellation and charge.

I am now on my third DVR within a year's time. I have had so many problems and have spent an enormous amount of time on the phone with technical support doing the same thing over and over again - power on, off, reboot, acquire new signal, blah blah blah. I now know more than most of their technical team. I called back on Dec. 19th with the issue of my box shutting off. I spent a minimum of 1/2 hour on the phone and ended up rebooting my box at least 9x before the rep stated that they would have to send me out another box (2nd within 6 months). I then informed him that I would be leaving on vacation and would not return until the first of the year, thus being unable to be there to get it. He told me to call when I returned and they would send one out. I asked him to notate everything and that I expected a credit on my DVR portion.

My wife has contacted this company on several occasions about our satellite service we formerly had. It has been at least 5 telephone conversations about our service where we had canceled it. This has been ongoing since November, and they were supposed to send us a final bill along with boxes to send the equipment back to them along with the instructions on how to remove the eye from the dish and return that also. We have yet to receive the boxes to return these items.

I called The Dish Network to place an order for a cable TV on 12/29/2008. They run my credit report, opened the account and charged me for installation. Next day, they called me from Dish installation department to schedule an appointment for installation and scheduled me for 12/31/2008 between 12-5pm. On 12/31/2008, I got a message from Dish installation department again. The lady was telling that she calls to schedule an appointment for installation. When I called her back and told her that I already have been scheduled for today, she began talking to me very rudely, told me that she doesn't have it on her notes and my only option is to schedule for next week. I tried to talk to her about my previous day's conversation, but she didn't even listen to me and hung up on me.

Horrible service. Our family is in the process of moving. I called up Dish Network and made a transfer order with two additional receivers added. The first time the technician came around, he forgot a receiver and re-scheduled the appointment. I wasn't that disappointed. I thought, "Hey, it happens." Second time around (two days later), the technician brought the wrong dish! I ordered international channels. I use the Dish 1000 series. I was angry and disappointed. They scheduled the appointment 10 days after that date due to holidays. I had so many guests over for the holidays, including kids, and none of them got a chance to enjoy our $5,000 entertainment center. I was angry. Third time around, technician didn't even want to work. He was late for two hours and even told me over the phone asking if I wanted him to work some other day. Yeah, right! He showed up. I explained the situation to him and still he tried to find a way to get out of his work.

I completed my 18 months contract for programming with all bills paid in time. They asked me to send the box which I sent in the package they sent. After a few months, they started sending bill for balance for more than $450 saying that I didn't complete my contract and didn't send the box. Upon contacting them, they accepted to review. After a few weeks, they acknowledged that I completed the contract but didn't send the box, which I think was another accounting error from Dish Network side. They kept sending a bill for $320 as cost of box but nowhere in the contract was it mentioned that what the actual cost of box is. Nonetheless, I have already sent the box which they are unable to account due to their own problems. They sent me to collection agency. To end the matter, I paid the settlement amount. But wow to fight this unfair practice of Dish Network.

Called 4 times and was a Dish preferred customer and got hung up on 6 times for programming questions coming as of 01/01/09... Tired of paying for premium channels and now getting cut out of 18 more as shown on my screen tonight, 12/30/08, so will not be using them as of tonight... but need to know if this kind of treatment is right by a customer of over 10 yrs and paying more than $165.00/month ever since... Supposed to have gold status and now seems have nothing... not even the common courtesy of answering a simple question. Will be filing a lawsuit for a breach of contract... Maybe then someone will listen... Tired of corporate **!!! Time the little people strike back!

WE signed with Dish for just basic cheap cable for our daughter to be able to watch some cartoons once in a while - nothing special. The reception is horrible. Our daughter was unable to watch TV when it was raining or lightly snowing because of the weather and if it was storming out you could forget watching TV also. So for paying out the butt for this service and not to be able to use it when we would like to we switched, canceled and had to pay 13.33 per month that we canceled early. No biggy. We we're only canceling two months early. What I didn't realize is that we would be so screwed because of the company. They failed to tell me that I needed the overpriced equipment back within 30 days. I called a week ago and asked the lady if we couldn't get the part off our roof since it's been snowing like crazy here would we be penalized. She said “Yes a $100.” So I told her I was home with two young kids and would find someone to get it off (no time in the call did she warn me that I only had a week left to get it off). THEY CHARGED my debit card $600 with no warning.

Bad installation of sat. dishes, rooms never wired properly.. Want to change boxes and can't get any help from Dish network.. Want to charge me $99.00 for a service call! This has been over two years of problems with them! I have had to have boxes replaced 6 times... Bad company!

We responded to an ad to get Dish Network service. After getting service, you were to get $100 gas voucher and 1 of 5 electronic gifts to choose from. I was told it could take 6 weeks after installation before receiving any information on these offers. As of today, it has been 12 weeks. I have spoken to a Dish Network rep about this and she could not find any information about this offer. She said she would forward this to the promotions department. I am a little discouraged after reading other complaints concerning others getting their promotions.