DISH Network Reviews

I am on a fixed income and cannot afford $15 for a service call. Finally, I said okay, I do not want the Dish, non-service, and no help any longer. In order to have it removed, they told me it was a charge of $385. I certainly cannot afford to pay that. I've only had the service since June 1 2010. I really feel they are thieves and do not treat customers well. My service is constantly being interrupted by loss of signal. I need help, asap!

So we had to pay for them to send a new sim card. WHY well it world take another 10 days to get the card unless I paid the freight. So we pay we had 38 days of no service - verified by Dishnetwork I pay $117.00 a month for the lack of service then get a credit of $ 22.00 for all the time and cost I have put out. Then it only gets worse the 2nd box is not working - call them and they advise me that I have been charges $ 200. for not returning the "first box". I had not only sent the first box back with a packing list (RMA) number taped on box - plus a full filled out packing list on the outside of box and a 2nd one inside the box. Thank goodness I keep everything and 2 months later have to furnish the proof of delivery and the tracking number. Well almost 30 days later they are still going to charge me for the box. I am told that they are submitting a form to find out.

Since Dish elected to put me on no statements I do not know my cost until I get my card statement. I have ask for help to get the online view of my account and am told that it is down. This has gone on since January of this year. I have made 4 attempts with employee names and ID's to get a supervisor- only to be put on hold then the line goes dead. I tried from my cell phone to get help from the sales dept. but they have put me to deadends as well. The $200 to end my contract with Dish would be a blessing at this point, but I need the credit for the $ 200. I am being charged for the return of the first box. I am to the point I do not know what to do with this company.

Try to find the actual address for them it is well hidden. Do they operate from a hole in the wall? This is the worst provider I have ever had. I am at my wits end to know how to move forward but I will make them pay mentally with calls for what they are doing to me. If anyone has a way to help that would be great 7 plus months of this is worth more than the nightmare. I have ask since January to be sent statement no more auto charge, I am told it is all taken care of but no bills come only money taken from my account. Is this theft? Good luck if you have a issue with Dishnetwork. It does anything but work for me. No service, charged for equipment returned cannot get help. I am told they do not refund one issue credit well I am at 60 days now.

They said and argued with the installer from Direct TV that you do not need HDMI cable installed and argued with him. No one in customer service will do any thing and I would like some restitution. This installer has also installed for Dish as well. I do not appreciate customer service reps that want to argue with you and of course an installer when their base knowledge of the necessary equipment is very limited. Nothing has been achieved other than I feel I have been ripped off. I am going to pay my final bill at the end of the month when I have had a chance to seek an answer to my not having the proper service set up in the first place. I want some answers. $10.00 per month for four years is approximately $500.00. I am seriously upset over this as any one would be. I was taken advantage of and it is not fair.

I called and each time I called, I would get a different person and a different price, always going to send a memo on the change. I would call again and the amount kept going up. I finally was fed up and told them after 1 1/2 months I was going back to my other service provider.Now they are trying to get the contract money through my credit card number, a different and new credit card number (this credit card number was never given to anyone). All of the people I talked to were very rude and did not try to work with me at all. I believe I should not have to pay anything since I was lied to and they forged my name on the contract.

I never signed the contract, I signed a paper for the installer, which took 3 trips to my house for the installer to get it hooked up correctly. They are a very bad business to use. I will fight them every way I can to keep them from using my credit card and bank acct to obtain that money. Their service is poor and I was personally treated rude. I am 70 years old and deserve better. They obtained a credit card number that was never given to them. How is this possible? I am an elderly lady and do not need this hassle and deserve respect.

I had been assured by the manager that any upgrade or installation fees were being waived and that my only payment would be $47.88. Dish Network said that must have been through a "Dish Retailer". They said that I would have to talk to them to straighten it out. After a couple of calls to Dish, I was able to talk to a customer rep and he cancelled the order for me. I just wonder how often this is done. I was scheduled for installation the next day. I might not have gotten the charges on a credit card statement for a month or more. By then, I would have had Dish installed and it would not have been reversible. Fortunately for me, I am able to see real time what people are charging to my account. How many people do they pull this type of thing with? I was just flat out lied to! Even worse, unauthorized charges were made to my credit card.

I asked for the fax number to submit a copy of a police report (when I get one made) and they refused to give it to me because they said not to worry about it and everything is fine with my Dish Network account. I feel my identity is in jeopardy at Dish Network and it could be used fraudulently to open other Dish Network accounts to other Latinos that do not have a valid Social Security Numbers to open a new account with. I will be in contact with the IRS to alert them to possible tax problems with my tax account.

I wasn't even told about a 2-year contract. I only signed a work order sheet. Then the service or Satellite went out every time the wind blew. They said to call the technical department and that it would cost $90.00 for them to come out. This has gone on for 13 months. Terrible service and no local stations yet. I called them today and told them I was cancelling the contract. They said it would cost me to send back their sorry equipment and started listing a catalog of expenses if we broke the contract.

We had told them we were retired and could not afford the increases they kept charging us monthly for no apparent reason. We have low income and we told them early on that we could not pay for increases, and they assured my husband and I that we would not have to pay over $42.00 monthly. Ever. Charges now are over $59.00 and they keep raising monthly.

Please tell us how to get out from this contract as Dish has lied to us and has no regard for their customers. How can they keep increasing our charges yet take no responsibility to honor their obligations to us the consumer? We still have no local stations and they feel no obligations to care for their own equipment or honor their obligations to provide satisfactory services by caring for their own equipment.

My husband and I are in our 70's, have no consumer rights here and have been treated in a shoddy and fraudulent manner. One lie after another! Please advise. We are at the lowest income level, and they won't come and get their own equipment! Thank you!

They sent out another box and I still am not getting those channels. This is the third box that I have received. I am now being told that a technician will have to come out and it will cost me an additional $95 for Dish to send a technician out. I have been paying for these channels and not getting them. Why would I have to pay for a technician to come out? This is the worst service that I have ever received.

Four months and as many calls later, still no gift card. Initially, they stated an email/link would be sent. By July's call, they stated they would just send the card due to my failure to receive email. Still not sent. Today's call stated supervisor had authorized card to be sent yesterday. I doubt the accuracy of this statement. DISH rep. documented name of company and my concerns. Seemed sincere about this invalid claim from Defender, but indicated that Defender is not DISH. However, they do not want companies to fraudulently vend their service.

This shocked me. I tried to keep my service. Dish could not provide it and yet I had to pay? The guy actually lectured me and told me about the part of finding a new home for myself and my children should have been to go over and arrange for a Dish technician to make sure I could continue service. I tried to explain my situation, but he didn't care.

So, I asked for a second technician to come and figure out how to provide me service since I clearly tried to transfer it. The customer service representative asked me "what that was going to prove" and said, "If the last guy couldn't get it, why would I waste their time?" He continued to lecture me on being a responsible homeowner/renter. I eventually hung up on him and immediately called my bank to do what I could to keep them from charging me the $400 they threatened. Hey! If Dish can figure out how to provide me service, I will pay for it. Otherwise, they won’t get blood out of a turnip!

I was to get two free receivers. On July 29, the service man came out to install new receivers with only one. I called Dish Network and was told by a manager I had to pay $200 for the second receiver. The service man tried to tell her to look at the notes on work order. She told me I still had to pay because they could not give me a $100 for my old receiver. I gave her Alisa's operator number. She still said they could not do it. I feel I was treated very bad. I have been a customer for this company for years. I feel they should do what they said they would do. Her to look in the notes.

Then, if you call customer service, they all give you different answers explaining why your bill is never what you know it should be. My bill has been different every single month I have had service with them. They also told me I was getting channels in the package I signed up for. Once I was installed, they didn't give those to me without having to "upgrade". And now here in my 10th month, I cannot get a signal for the majority of the channels on this thing. I cancelled my insurance (never needed insurance when I had DirecTV). Now they are telling me I have to pay $95 for a tech to come out or 7 dollars a month to have the insurance and then $15 for a technician.

Dish Network is the biggest rip off ever. When I first left DirecTV (they raised their prices one time too many for my liking), I used to get coupons from DirecTV to come back and they would pay my cancellation fee to whatever provider I was with. If anyone knows how I can get one of those coupons now, please let me know. Dish Network is the worst decision I have ever made when it comes to acquiring cable/satellite service. I hate Dish Network and will find a way to get out of this contract before the 2 years is up!

Seven hours after the installer left the house, I called Dish Network to complain and the answer I received was, if I want the HD DVR 612, I have to pay $400.00, or if I want to cancel, I will lose the $149.00 activation fee. I tried to let them know, that it was not my problem. A Dish Network customer service, says something on the phone and writes another thing on the computer, because if he had said I have to pay $400 for HD, I would never do the contract, nor if I will get SD neither plus they have signs every where saying activation is free.

I asked one agent, "It would be more cost effective for me to cancel my service with DishNetwork, pay the early termination fee, and sign up with a different Satelite Provider." and the customer service agent, who couldn't have been any older than 17 years old told me, "Yes sir, it would cost you less." and the other agents we spoke with offered no concern what so ever that we were going to leave them as customers.

For [supposedly] being ranked #1 for customer satisfaction, they clearly allowed me [as a customer] to become unsatisfied and no words that I said prompted any action on their behalf to try and keep me as a customer, or to keep me happy.

Moments after I ended the conversation, I contacted their competitor, which is DirecTV. I spent less than 30 minutes on the telephone with a very personal customer service rep, who was able to get me squared away with HD service for all rooms of my home, extra equipment, I didn't have to purchase (just lease), and clearly showed interest that I wanted to save money and become a customer. I hung up the phone, pleased 100% with the service they provided to me.

DishNetwork will receive a telephone call as the tech from DirecTV completes his work, on a Saturday none-the-less, a day that DishNetwork will never send a tech out! I wouldn't recommend DishNetwork to anyone who is living in America during this tough economic time, they are clearly looking out for their money.

We had 11 months left on our contract so our penalty was 125.00 and the July bill for was 58.54, according to them. Total due them to cancel is 193.54. Our original contract was for 39.00 a month for their basic package with showtime and HBO. So, we expected to pay about 120.00 for May, June and July. They bait and switch with a customer care operation designed to make them as much money as possible. Warn your friends that if you subscribe to their service to not make any changes and do not communicate with them. I was ripped off of 180.00 and three days of frustration trying to contact them thru the numbers and email address above.

When I called on June 2, just one day before the big fights to pay my remaining $142, I was super disappointed to find that I was charged roughly another hundred dollars. "For what?", I asked. "A deposit for future programing since your service was disconnected, it ensures us you will pay" was what the rep told me. So we had it out, I was not nice and I canceled my service. Dish Network and their representatives, whom I was assured by one of their top people that "we only hire 100% trustworthy people", did not cancel me till June 22 (just enough time to add that extra month of programing I never received). It was sad to end a five-year relationship like this and to feel that they could careless if they retained me as a client was unbelievable to me to say the least.

I was turned over to collections the day they canceled me. When I called to dispute the bill, they said "you cannot dispute bills with us". So what? Just because they said I owe them, does that always make that right? But there is a positive. As a family, we are watching less television and when I found out how to do the "Dish Network 100% trustworthy employee hiring program" at my company was the day I called Dish Network for service again.

The customer service woman was so nasty toward me. And the supervisor named Eric was no help and worthless. The dish was never working right, and I needed their assistance and they refused to help. I will never recommend any one to use their service. I paid them money every month, but my TV works on and off and comes on again every month .The Dish Network has the lousiest service and the technicians are not helpful. If anyone uses their service, they will have a big headache just like me. I will stay away and boycott their service.

I want them to come to fix it, but they want $95.00 and I told them I will discuss with my husband about the $95.00 and she got mad ad me. So I let her have a piece of my mind. I said you don't like your job and you're not a nice person. I paid every month, but I did not get a service. You should say Thank God that you have a job. A lot of people have no job, but they are not nasty like you. And I then hanged up and made my decision to go online to write a complaint to Consumer Affairs.

We had lightning and heavy rain, and she sat in her truck and never communicated what was going on, such as I'm waiting for the lightning to subside. I called her from my cell, and she said, "I'm waiting for the lightning to subside”. I asked, "Why don't you come back tomorrow?". My husband and I needed to be somewhere by 7pm. Two to four hours was the time limit to install, we were working on 5 to 5.5 hours. My husband and I called to cancel our engagement.

In the meantime, she called an associate who arrived from Lakeland, approximately 45 minutes away. The associate assisted the tech with the remotes. constantly asking if we had any questions. Then it was okay and they left. On Sunday at approximately 12:30-1:00, we have black bars in the top and bottom of our screen. It was not there when they left or any other time prior. We have spent numerous hours on the phone, being walked through setting up the remote.

We were asked to call Sharp to format our TV another hour or so. Today is July 28, I called last night at 9:55pm and spoke to several other people. I'm canceling and they want me to pay the year contract-- for what?! I will be in touch with the Better Business Bureau. I was left on hold over and over again. I'm not paying. They said I will receive UPS boxes to mail the receiver and the two remotes back. I still have the original box.

Why can't I send it to you via UPS? They would not give me an address. Using their boxes will cost $15.00 plus. The last person I spoke with said, "Ma'am, I'm trying to tell you, your account will be charged for the one year contract". I replied, “No, I will not be charged". The rep said, "Ma'am, we will not get through this conversation if you keep interrupting. I finally said, “I don't care, I'm tired of you not listening to me, just try and charge my account. Read your speech to someone else that you can scam!"

On Wednesday the UPS truck brought us our new receiver. That evening me and my husband installed it, we are getting very good at this because we've had DISH since 2007 and we get a new box about every 6 months. So we have the installation down pretty good. But guess what, the new receiver didn't work. So we called DISH. The tech was nice enough, he ran through the installation process and determined we indeed had the thing installed correctly so he said they would have to send a tech out and it costs $95, but he said he saw that we have some type of insurance we're paying for, so it would only cost us $15.

I said why should I have to pay if they can't get the box to work? He then said he would let me speak to a specialist, who I assumed was another tech who could further assist me, but it was a rude lady named Mary Ann, who said they couldn't waive the $15 charge but they would be able to give me 3 pay-per-views which equaled $15. I said no, that I do not want to pay anything. She then came back and said in addition to the pay-per-view offer, she would give me $30 credit (over a 6-month period, like $5 a month is really going to help) and that we would have to be home when the guy comes to the house.

I said we both work so being at home, waiting on a tech is not an option and I was going to pay $15 for him to come out and for me to take off work, and waste my time waiting for him to come. You need to pay me. Which she said she had given me a good offer. Bull**. She just couldn't understand. Then she said, “What is on your screen?”, when I told her, she started telling me that it wasn't a DISH issue, it was a problem with our TV. I said, “So the guy I was talking to before you, assured me it was not the TV. Are you calling him a liar?”.

Needless to say, I told her to come and get their equipment and we would go elsewhere. She was about the rudest specialist I have ever dealt with. She would not listen, she talked over me, and she pretty much pushed me out the door. She sure knew how to push my buttons. So as of tonight, I'm no longer a valued DISH customer. Tomorrow, I just may take the day off and go shopping for a new cable provider.

Sunday morning (the day after my call), they did the installation and their technician explain me that some channels won't be available until they download some upgrades and that was supposed to take no more than 24 hours. I wait that time and Telemundo was not available. So I call them back and they recognize that it was a mistake, but the only way to have Telemundo is updating my package and pay around $29.00 extra a month, which of course I rejected. So I express them my intention to cancel the service and surprise, they told me that I have a 24 month contract because I accept the "HD Free for life" package. My question is how is possible that now, according to them, I have a 24 month contract that I reject since the very first minute and I paid extra money to don't have it? Also, why I need to pay them for a service that I request, they agreed to give me and I'm not getting?

Within a couple of days of installation, I began to develop problems with the signals. I had 3 technicians out and was told by Mark, operator L30, that I would have to have a field service manager come out to inspect. If they determined that the "tree line" was a problem, they would discontinue my service without a penalty. I scheduled the appointment for June 26, a Saturday, between 8:00 am and noon. Unfortunately, my grandson, 4-year-old, in NJ, was taken by ambulance to the hospital after having 2 seizures the day before the scheduled service. I called Dish Network and explained that I would have to reschedule because of the circumstances. They said I could do that.

I rescheduled the appointment with a field service manager on July 20 between 1:00 pm to 5:00 pm. A technician arrived and said that he was not a field service manager, however, after spending 2 hours on the telephone and speaking with Yareli, operator Q6B; Umberto, supervisor operator 1Si; Sonja, 5N9; Scott, 10821; I was finally transferred to the "Executive Office", after telling them I would contact an attorney, where I spoke with Yolanda **. Her direct number is **. However, despite leaving several messages after we spoke, I have not received one return call in answer to my question.

She agreed to discontinue my contract at no cost to me. She told me that I would have to pay $99 for someone to come out and disconnect my equipment. I asked if they would remove the satellite dish on the roof, and would they ensure the roof would not leak. She explained they did not remove the equipment on the roof, even if I paid $99 and it would stay there for eternity or unless I get a new roof, although this one is only 6 years old! I asked the alternatives and was told that she could send me boxes to return the equipment and it would cost me $15 per box to return. I agreed to return the equipment in the box. Dish Network immediately disconnected my television service and I was without service for over 1 week until I could schedule the local cable provider to install service.

I received the boxes and instructions on packing the material up, and was quite surprised to see that I needed to get a ladder, climb up on the roof, and disconnect their equipment and return it to them! I am a 61 year old, disabled, receiving SSI and a single woman. I am totally unable to do that and not was I told I had to. Now, they refuse to return calls or answer the telephone calls I placed to them.

I was unaware that I had a remaining balance with Dish Network due to it was a bundle package. I received a letter from my postmaster marked undeliverable and for me to contact Dish Network about the mailing address they are using for me to receive mail properly, (the letter was a month late due to Dish Network mailing to my physical address of, ** Drive.

I have never received mail at my physical the entire 5+ years time period with Dish Network, I have no idea how many other letters missed due to this error on Dish Networks behalf.) I called Dish Network immediately spoke with an operator and she was to mail me a copy breaking down the credit of approximately $90.00 and balance $55.98.

I wanted to see where the credit was applied, explanation of this invoice. AT&T said Dish Network would be issuing me my credit in which I have yet to receive. I received invoice without breakdown 7/22/10, on 7/24/10, I received a telephone call from CBE Collection Agencies! I am in shock over this! I am one of the few who honor their credit report and pay their bills through this economic crisis! I am also in the process of my V.A. Loan in which your actions could damage the result of my interest rate due to your billing department not using the proper mailing address that was on my account for past 5+ years!

I have no problem in paying my balance of $55.98, however, I refuse to until it is completely removed off my credit report! It is on there by your error! I am in no way at fault here, if I pay it now, it will still be on my credit report as a collection. It will hurt my credit report either way. If it damages my loan due to this I am going to seek council on further instructions.

Your company is in the wrong here! I only received answers blaming AT&T for the wrong address and that was a low cop out because AT&T always used the correct address.

I have the hard copies to prove that. I can only assume when Dish Network shipped the box to mail the equipment back, your company changed the address on my billing at that time because UPS only ships to physical and the box had to be shipped to my physical. That is how the error had to have happened that is the only reasonable explanation and why your company can not own up to it is beyond me. Instead your company is blaming everyone else.

Anyway, I had one receiver which controlled the two TVs. They sent two boxes which I only needed one and if you used the UPS sticker they sent, they wanted to bill you for 15 dollars so I sent it U.S. mail for 13 bucks back to them and received a confirmation email that one of their receiving stations had received the box and the controllers. 3 days ago a UPS driver knocks on the door and says the Dish network has a call tag for a receiver. My wife told the driver that we already sent it in.

So after this, they started sending me some computer generated phone call telling me that I have an additional 311 receiver and they want it back. I ignored several of the phone calls and finally called them to talk to a person. The agent who was a gal insisted that I had a additional receiver and I kept telling her no I had one receiver that controlled two TVs. I argued with her for about 30 minutes and told her I wanted this cleared up and the numerous phone calls to stop or I was going to call the phone company and claim they were harassing me.

Today, I get another voice computer generated call saying they are going to charge me for an additional receiver which I never had. In fear that they might try to charge my debit card, I called the bank and cancelled the debit card so they would not be able to access the number. In the last two days, I sent to emails to Dish Network customer service explaining all this and they have never responded.

I am an AT&T customer that signed up for Dish Service through AT&T. On February of this year, I bought a home and moved. I called AT&T to cancel my Dish Service and transfer my phone and a different cable service to my new home. Fast-forward, a few months and I start getting bills from Dish Network.

I immediately contacted Dish to try and resolve this problem. My attempts to resolve this problem in a reasonable manner were met with extreme frustration on my part due to dealing with seemingly ill-equipped representatives. I explained that I had not been receiving dish service for several months and that I did not feel the charges were valid.

I asked to speak with supervisors and was told that they would call me back. I never received a call back. At one point I was told that my bill was being transferred to accounting and they would contact me. They never contacted me. I formally disputed the bill with the customer service department and all I received was another statement a few days ago.

I finally gave up and just paid the statement only to receive a collections notice in the mail today. I think Dish's ability to help me resolve this problem is unsatisfactory. I've spent several hours on the phone trying to talk nicely with people and come to some sort of solution. Never once did anyone suggest anything that may resolve the problem.

It is obvious, I didn't receive service for 2 months at least because Dish didn't deliver it because the bill was past due. I didn't start receiving bills from Dish until after this two month period. I immediately cancelled the account which I feel should have been done when the service was severed with AT&T. I was even told that the service should have been by one of Dish's representatives.

It is clear to me that all Dish cares about is making money. Dish's phone messages claim that your customer service is top notch. I beg to differ. Please be assured that I will go out of my way to let as many people as possible know how terrible my experience has been with Dish. I will never be a customer with Dish again. Cost me 2-3 months of service fees and late fees for service that I wasn't receiving.

So when i called them, they told me i need to purchase that! I was dumbfounded because I was told that it was included in signing up. So after spending hours on the phone with supervisors, technical support, and the purchasing department, I had been hung up on, lied to and was told that there's nothing I could do.

I was lied to and was tricked into a contract with promises and after the contract was signed, everything I was suppose to get free, it all of a sudden became an extra charge. Now I'm being told that I have to pay to break the contract after they have already broken the contract with me.

The technician came to the place and could not get a signal for the satellite. He made the mistake of telling me that the company wouldn't be charging me anything and the services would be discontinued and the contract cancelled. He called customer service to finalize everything, then, I got on the phone and spoke to this incredibly rude witch who told me that it is not Dish Network's fault that I moved and that they can't tell me where to live. Also, regardless of the fact that I cannot get a signal, I would still have to pay every month. The total cancellation fee would be $210.00.

They must be crazy! I don't see how it can be legal for them to do this. I am still searching and confirming if this is legal. This whole contract scam has got to be put an end to. They are just ripping customers off left and right. I will never use them, let alone refer them to anyone. They are crooks and should be fined!

They would not do anything to correct their charges. I told them to get their dish out of my home. they said it was free to send back the receiver if I used their boxes and labels. They sent it and charged me over $200 for cancellation and $15 for sending back the receiver. Nothing but lies. I do not feel I owe them anything as they breached the signed contract I have signed by their technician. I do need help with this matter.

On July 20th, we still have not received the signed contract stating that it was two-year contract and all these other charges they are saying that I am going to have to pay now. I called customer service again to ask if the contract could be emailed to me; they could not seem to give me a straight answer.

I am a 72-year-old woman and I was told that I have to get up on my roof and take down the Dish, and send back all their equipment at my cost. None of this was disclosed to me when they were installing the equipment in my house. Actually, I've had service with this company for over five years because I had an account with them at Elinore Ave, Euclid, Ohio but I transferred my service to my new address, so it's been over two years since I've had service with this company.

Now, they have my charge card number and are going to charge my account for some unknown amount. Do I have the right to dispute these charges to my account, and why is it so hard to get a copy of a contract they say I signed, which I know I signed nothing. They will be charging my discover card an unknown amount because they say that I have all these charges. I was spoken to in a very rude manner and hung up on twice during different conversations.

Well I did not know that you had to lock out all TV's or they would keep recording even if not the main one. My 6 (yes I said six) year old apparently got into VOD and did the same exact thing another six times. When I called to resolve this issue (and yes I apologized to every individual I talked to for being rude when I wasn't intentionally trying to be rude to them. I was just upset). I spoke to billing, customer service, and then a lovely man named Dean higher up. He proceeded to tell me once you bought the movie you owed for it and basically hated it for me.

I told him I could not afford a $123.00 Dish bill and that I had switched to Dish because it was cheaper (you get what you pay for I am finding out). I then told him I would just disconnect my services and he told me I would owe $300 and some change. I told him to bill me and I would try to pay it when I could and he said "Oh, we will get our money from you because we have your credit card on file and we will bill it". I told him I would just close that card down then. I again apologized for being rude and he hung up on me.

I am not impressed with their customer service, if you want to call it that. What happened to "the customer is always right?" Customer service has gone down the tubes and they just continue to get away with it. I will never do business with Dish again and I will tell everyone I know to never do business with them either. Mistakes happen and they should have the decency to try to work something out with their customers instead of treating them like scum. Extreme charges that should be against the law! It is extremely upsetting to be hung up on by someone that is supposedly there to assist you with your needs and help resolve problems. This man should not be in the position he is in if he cannot hold his temper and assist with customer needs especially if that person is repeatedly apologizing for coming off rude when all they are is upset and shocked by their over priced monthly bill.

1) I have Dish Network connection in my Texas apartment. They said the price is fixed for 1 year and no changes, and anytime in the 60 days, I can ask for technical support or disconnect. Also, they mentioned to move to another place is completely free.

2) The second billing came with increase in $10, $5 increase in international channels and $5. Dish Network itself changed my local channel plan mentioning it’s mandatory. (Can you believe it?) When I asked them if it could be fixed price for 1 year, they turned down telling me it’s not up to them. When I asked them if I can cancel the subscription, they literally threatened me with a cancel fee of $500. (Every time, they do this.)

2) Then due to my job change, I happened to move to Alabama. I spoke to customer service and they schedule me for a move, and as mentioned, it’s free earlier.

3) After they installed to my current residence (I brought all the receivers from my old apartment), within a week, I saw a bill with $100. When I called the representative, he said, “That’s mandatory installation fee.” I mentioned to him the date that I spoke to representatives about this move, and all the people said it’s free. He ignored what I said and just kept repeating that it is an installation charge. Again, the service disconnection agent threatened me with disconnection charges. I told them they are supposed to record the information when we spoke, even though they have the voice recorder. That representative very frankly mentioned that it’s of no use. My God. He said, “If you want to continue the service somewhere else, pay the penalty. God!

3) Then from the day (July 3rd) I moved, the international channel is not working. Technical support said he will send an agent to my home to fix it. (July 12) The person did not come. Every day I called them. They schedule the visit, but they don’t come or even call us to check the status. It’s the 16th today, I was scheduled 6 times to fix the problem and nobody turned up. When I called Customer Support, they said I have to call a dealer since they won’t fix it. I asked them if it’s their issue that service is not coming, they don’t bother. The Dish Network agent said they will charge for the visit. Again, I asked Customer Support why I will be charged if the service problem is from their end.

He said that’s how it works. I told him, so every time they install badly or cut the service intentionally and if a customer reports the issue, then they will charge? So they purposely make money by breaking the service to reinstate it. My God. Again, they threatened me with penalty fee. Next week, I am planning to terminate the service. I know they should have the recorded voice. Can any legal action be taken on them? I was so frustrated. I got tired and mentally got ill because of the Dish Network. Literally, they are harassing me with no service, no support and threatening me with disconnection charges. Can anyone help?

I said I paid the first month upfront so they can use that amount for the days I had service until I could switch to DirecTV. Not only did the rep lie but the tech who hooked up the service took down my dish from DirecTV, using DirecTV’s tripod to install their dish, he unplugged my plugs in my bedroom to hook up the receiver, plugged my phone into the receiver which made it so that when I tried to call I could hear the person but they couldn't hear me, I explained to the rep when she asked about hooking it up that I didn't want it to be. I had to unplug everything & re-hook it back the way it was before so I could have lighting in my bedroom. I called several times trying to get someone to listen & see if I would not be charged the early termination fee but they said I would be charged since service was already in place.

I cancelled the service on Tuesday, July 6 and now have a bill for over $300. I don't feel that I should have to pay the fee since they did not provide me with the service I thought I was signing up for. I can't understand how they can lie and say they offer channels when they don't and then still be able to charge an early termination fee. I had to pay $56 and some change before I could even get the service and only had the service for 5 days and now have a bill plus I have to pay to send them their equipment. Why are they charging me to return their equipment? If I don't send it back I will be charge and if I do send it back there's a charge. How do they stay in business? They are not customer friendly at any level. Due to having to pay upfront, I incurred a bill for a month of service that I did not use, and now owe them over $300 plus a $15 fee should I send them the receivers using their mailing labels.

Boxes should last 4-5 years not 18 months. He was real passive aggressive about my concerns. I did not like his attitude or tone. He was overly placating, superficial and really didn't respond to the specifics.He acted like"he couldn't care less " He refused to credit my account for an unneeded service call (they could have sent new box UPS).

I asked for credit for more than $15! for my inconvenience, time and trouble! as of 7/6/10 I finally got the "manager" of executive resolutions Dept. Mr. W. - He was "real smooth" - offered me an insulting $11 credit and waiver of technician fee $15. I told him this was inadequate. I requested a month of free service. He claimed I got bad DVR boxes "thru luck of draw". He also claimed statistically boxes last longer than mine. He would regret me leaving to Direct TV - but otherwise didn't care if I did!

I have sent e-mail to CEO with summary. I believe this should go to the next tier above W.! To my mind this matter is not resolved, although my service is restored, who knows how long the DVR box will last! 07/06/2010. I see my name not listed correctly. 07/06/2010. I forgot to mention - this is a company that gives out $2 "loyalty credits" - They are insulting their customers and "Cheap" to boot! 07/13/2010 Duplicate complaint, duplicate case#75119674 was deleted.

I have been a customer of dish network for quite a few years. However, every 18-24 months, the DVR box goes out and I have to call Dish network techs, go thru a whole fiasco - then find out the box is bad. Now this the 2nd time the box went bad within 18 months or so. Must be using re-furbished, faulty, not to last long boxes. Of course, I pay an extra charge each month for service. But I still have to pay for a service call for tech to change the box.

I think this is outrageous customer service. Their equipment is faulty; refurbished and doesn't last long and then charge extra for service! In the meantime I am thoroughly inconvenienced and lose TV service for 12-24 hours or more! I am requesting a service credit be added to my account for this outrage. I am also seriously considering changing over to Direct TV and canceling my account. I called Dish Network for a supervisor and was put on hold for over 45 minutes! So I finally hung up. By the way, the tech who came out was outstanding, but this all beside the point!

Suddenly, I discover I cannot log-in to access my billing detail. My initial account was cleared and another account was set up without my permission. I have been unable to find out what phone number they made up for me or what password. I have repeatedly called in as well as instant messaged all told spending the better part of one whole day attempting to straighten this mess out. So far, all of my efforts have failed to work. How can I forward a copy of a bill in I can't access it. The very nature of the offer was to set up paperless billing and because I set up paperless billing, I cannot document the third payment. Hopefully they mail me a paper copy.

My next complaint relates to the Big Ten Network access in South Dakota and their various packages. I noted that the Big Ten Network was listed as included in their upgraded 150 Plus package. It even listed the station number. Yet, I discovered that for some reason, it is not available in my area under this package. I discovered I can get it but they require I also take out the optional Sports Multi Pack option for another $5.99 a month above the extra $5.99 for the 150 Plus option. I advised them this appeared to be a bait and switch as they showed this channel as coming with the package and once I take the package, they say I need to for another tier of programming to get it. I do not feel it is fair to advertise programming packages and specifically list the channels included for a set price and then discover the some of the listed channels are not available in my area. I might accept that argument however, I was outraged when I was advised I could get the channel if I paid them $5.99 more.

Another complaint involves the free HBO & Showtime three month trial upon signing up for the service. Everything was fine for two months, then I got an email reminder that I needed to advise Dish Network prior to the end of the trial if I did not wish to continue to receive the programming. The email noted that charges would start for the premium services if they did not hear from me. About two weeks prior to the end of the trial, I called in and advised them I did not want to subscribe after the trial. I was specifically advised that the HBO Showtime programming would continue through the three month cutoff and it would then be removed.

Two hours later, I turn on the TV and quickly discovered that they had already removed HBO & Showtime. The next day, I called in and told them I was upset as I was supposed to get a three month free preview and I only got 2 and a half months. The rep then advised that once I called in to cancel the service, so the service was removed. They noted the only way I could get it back was to subscribe to the service and pay for a month's subscription. I then demanded to talk to a supervisor at switch point the rep advised she would check with her "floor leader" and for me to hold.

After several minutes she came back on and noted there was some miscommunication and they would reactivate my free preview and would also give me 30 days of service for free. This was done but I still couldn't understand why I could be told so many different things and then have them do a complete switch. My final issue in addition to the above is that they noted my new bill is $123.99 with no breakdown. My prior bill was for one month and came to $49.00 after taxes and fees.

I called in noting my concern and they advised me the the new bill was for two months. I thought the numbers still did not add up as my initial bill for two months was $99.00. I then checked my sign up information and noted my first payment was for two months. My second bill would arise 45 days later and be for one month. Then all following bills would be for one month.

At that point the conversation ended due to "network interruptions". If even one person does not sign up for Dish after having read this post I will be happy to have spent the 2 minutes it took me to copy/paste here. Myself and anyone else trying to simply return equipment get to pay $15 to Dish.

Next was that my receiver, which I was told is a lease I could not buy, is always covered by Dish. So unfortunately, that is part of their billing. Well, 4 months into my contract, my receiver went out. I called Dish, and finally, they agreed to send out a new one. I confirmed with the agent on 6/19/2010 that there would be no fees charged to my account for this and that I would receive a credit to my account for time without service. He said yes, and I received my new receiver 2 weeks later.

However on 7/13/2010, I received my next statement, and there was another new charge. To my surprise, they have now billed me for shipping charges of their defective receiver. When I called and explained this to agent TPK (She would not give me her name, only her operator number.). She said, "Sorry, but that's the way it is, even if they didn't tell you about the charges. I'm sorry, but you have to pay it anyway."

I'm very frustrated and feel that I'm getting ripped off by Dish Network repeatedly. Please help.

I'm an attorney and will file suit if this matter isn't resolved soon, since this company just reached a settlement with various AG offices for false advertising.

Therefore, once the bill started going higher, I called customer service and they stated that they would not be able to help me because they had turned off my account. I tried to explain to them that the box is in the closet and has not been used in over a year and I want to discuss my bill. They continued to refuse to speak with me until I paid the balance for an account and I don't even use. I want a refund!

He called to refuse them payment and a customer service person told him he would pay every penny. He hung up on her. He never got any more correspondence from them and moved on. We went to a bank today (July 13, 2010) for a loan and guess what! There it was. Still owing $298 for nothing. They put it in collection and never let him know. We have emailed them to offer payment to get his credit cleared up but have not heard from them. Wish us luck.

The installer was supposed to come between 8 and noon and was supposed to call before he came. The installer did not call and showed up at five minutes till noon. He installed boxes to two of the three televisions he was supposed to do and left a mess. He gave my wife a paper to sign and told her it was just showing that he was here. He did not provide us with a copy. When my wife asked about the internet and phone, he said that we had to arrange with someone else to hook it up because DISH did not bundle high speed internet and phone. When my wife called to talk to DISH, she was told that they could not talk to her because her name was not on the account. We had specifically requested that she be on the account.

Over the course of Monday evening, I had conversations with several representatives and supervisors. I was told that DISH did not offer the services I requested. They quoted me completely different prices for the satellite TV. When I told them that I wanted to cancel the subscription since I was not getting what I had agreed to, I was told that I had signed a two year contract and had to take the service at whatever price DISH wanted. The first supervisor, Steven, listed to my story, put me on hold and hung up.

I called back and spoke to a supervisor named Mark. I explained the situation to him and told him I wanted to cancel the contract. I said that I had the right to cancel a contract within 24hrs. This statement incensed him and he became bullying and belligerent. He said he doubted my credibility (basically called me a liar) and said that President Obama took care of the 24hr rule. He let me know in no uncertain terms that I had to take the deal, like it or not.

When my next autopay email arrived, lo and behold, I had been charged $100 for the HD receiver. When I called, I was told there were no notes made by the rep on my account stating the fee would be waived so they would not remove it. I asked to speak to a supervisor and was transferred and told the exact same thing. When I asked for someone above the supervisor, I was told there was no one else who could help me. So, I told them to come get their equipment and cancel my contract. I was transferred to the dept that handles that.

Of course, they refused to waive the charges and told me I had to send a written letter to their dispute resolution dept stating my case. I asked if the calls were recorded and was informed they were. I told the rep that I wanted to know who I could contact to have the recording pulled. He put me on hold and checked, and guess what? Not "all" calls are recorded but dispute resolution would check and see if mine had been. I'll bet that mine "wasn't recorded" but we'll see. I was basically called a liar by this company. I work in customer service myself and this is not only the worst possible customer service, but is flat out lying to the customer to renew them and bad business! Do not sign up with Dishnetwork! They lie to your face and then call you the liar.

So I called Dish and requested a technician. Their response was it would be a $15 service fee. I said that I thought it would be free, since I paid the $6/month insurance service fee. They said that if I hadn't paid that monthly fee, it would be $90. I refused to pay the $15 fee, because it's a matter of principle. I have been paying that $6/month service fee for 4 years! When it's all said and done, that comes to $72 per year! I should not be charged a fee at all.

Then, when I said I wanted to cancel the service, they told me I would have to pay to send their product back! Well, if I'm only renting the product, shouldn't they pay to make sure the product works?!

I pay an extra $6/month for inside wire service with AT&T. If something goes wrong, they come out and fix it at no charge. If the power were to go out at Dish Network everyday, they would expect the power company to come out and rectify the problem. It's the same with my Dish. If I've already been paying an insurance premium for them to come out and fix my dish if there's a problem, there should be no charge!

I then told them I wanted a credit for each day that the system has been inoperable. They told me they would not give me a credit, because a technician had not been out to diagnose the problem. This is absolutely unacceptable, and as soon as I get some extra cash, I am going to take them to small claims court!

Well, they were happy to tell me that they must send me a box where I can put the product in and mail it back to them for only $15.00 (some change). These people received 6 months of free service and charged me for it and then want to charge me to return their equipment. How's that for customer service? Well, I can tell you one thing, never again!

So they want me to cancel the service and pay them $125. That is what I do not agree with because I don’t want to cancel my service and they can’t install the dish. I received an account statement from them from the period of 07-15-10 through 08-14-10 and that is what I am discontent about—having to pay the service without receiving it. So I would like someone that speaks Spanish to get in touch with me. Or if you can write me back in English, it’s no problem. I will have an interpreter. Thank you very much. I will wait for an answer soon.

I don't understand why I am paying $85 per month when I was told on May 3, 2010 by Michael my bill would be around $67 per month. After further review of my old statements I noticed my statement from June from Dish Network listed my services from 5.20.10 - 7.19.10 and showed a balance of $118.43, which I paid. Therefore, if I'm paid up until July 19, I don't understand why I had a balance due today of $85 and will be paying another $85 on July 25. Also, Matthews told me after I signed up for Auto Pay, that the 3 free months of HBO and Showtime was not available to me, but couldn't tell me why. I requested to speak to a manager. I then spoke to Hazel, she basically stated the same thing, but could not tell me why.

I've been a loyal customer for 6 years or more and have always paid my bills on time so I don't understand why I wouldn't be eligible for the free HBO/Showtime. I then was transferred to Isaac in the Loyalty Department. He also couldn't explain why I didn't qualify for this promotion. I sent another email to Dish Network today, requesting a response to me within 5 days. I'll be surprised if I get a response.

This is how they reel people in. I have been and still am a customer of theirs. Personally, I will be shopping around for a new satellite provider. I have been a faithful, paying customer in this state of Michigan for many years as well as in Florida. This has caused me a lot of stress and probably financial problems to fight them!

Well my consequence to this problem is that instead of paying $39.99, I'm being forced to pay $53.99 plus reinstallation fees and that was not in my contract, and also they have been charging me extra channels that they offered for free.

So everyone has to know there's such an unfair term in your contract!

When I received the letter from Dish, saying that they are raising cost of one of the packages I subscribe to, I called customer service. First, they told me it's on the contract. I said okay, but it's just not fair. Then I was told that the raise of the cost is to help them develop more channels for customers. I argued, what if i am not interested in those new channels at all? Then the rep started to be impatient and seemed like reciting the lines he keeps telling angry customers every day.

Five dollars per account every month is not a lot. But adding up, Dish is making a lot of money out of god-knows-what-they-are-doing. This is very unfair. You could always claim costs have increased and you want to pass that on to customers. But how do you prove costs have increased? Just be in a plain one-page notification letter?

These people will not give you their full names and/or extensions and/or physical addresses for suing them. And then they want to charge me a cancellation fee, that is the best part. And Carla ***, a manager in Texas had promised on 7/5 that we would have an install by a dealer that continued to try helping also lied because they are not authorizing him to perform work on 7/6. I'd stay away from these folks. My story only gets worst and continues to be an issue. Good luck. You have been warned.

The offered to give me a $100 break on a $215 receiver, instead. But I also still required a $140 dollar dish for my RV, which I was told would be given to me if the one I had did not work. So I was still $240 dollars short to even get to the same point I was with the Direct TV hardware. My only option is to cancel which is $385 for early cancellation while you are under contract. I asked them how they can charge me a cancellation fee when I did not receive what I was told. Once again, I was told they were not responsible for the sales or installation representatives. Bottom line, they did not care if I was taken cared of or not!

Warning! Dish Network will not honor what you will be told by a sales representative, so they can tell you anything they want! Also, the installation companies all have different equipment. The one I used only offered 3 different receivers. There were more I was not even made aware of and if I would have I may not be in quite as bad a position as I am now! Dish Network told me to call the installation company and have them remove my equipment, since it has been less than 90 days since day of purchase. I have called and left messages but there are no return calls. So there must be a time limit that they are trying to get me to reach by delaying things.

This is terrible customer service. I have requested to cancel. I will charge my $385 loss so as not to do business with this company anymore. You would think they would get a clue! If a customer will pay $385 to leave your company, there must be a serious problem.

Please, to all who will read this! I am not wealthy, I am just an average customer. Do not let Dish Network or any other of these scam companies take your good money. Watch out and be careful. Ask if the people who are trying to sell you the product will take responsibility or would get the company on the phone, get names, etc. Make sure you do not get taken by their scam artists!

He kept referring to their disclosures and that since they disclosed the fact that a technician needed to come out, we had to pay for whatever they did. If we had been told at any point that we needed a new $200 dish, we never would have agreed to it. We hardly watch TV. This charge was unauthorized. We were never told about it. We would not have agreed to it and at no time, were anything to do with it ever disclosed. I feel that Dish needs to make this right as they made the omission of disclosure. Am I wrong? Do I have to pay? Will they report it to collections and will it hurt my credit score?

Well, I called the phone company and they said it is Dish Network's responsibility. I have been on the phone since 8:20AM today and I am currently on hold. Dish Network is such a ripoff. Who can I contact to make a complaint? I have called everybody and their mother, and no one is listening. Where are my rights as a consumer to expect what I am paying for? Why do I have to pay for something that is not working? If I worked with another company they would be there to help. They want to charge me $15.00 for each visit to fix the dish. Help me please.

So in July 2010, we were so tired of the service and the rude and ignorant agents that we called in to cancel. Now, they are telling us that we are in contract until May of 2011. They can't get their facts straight. I want an original copy of our signature on the contract and I want to cancel because it has been too long dealing with these people. I have a feeling that they cut the signature and paste it on a new contract.

Do not trust Dish Network. They will screw you in any way they can. They are rude and do not follow through with agreements and they are costing me lots of money. The agents are rude and cuss at you on the phone they change their stories. We have upgraded and downgraded so many times because they told us that channels were available and when we went to that package, the channels were not there and they charged five dollars every time you upgrade or downgrade.

I want them out of business and I think that they should pay all of their customers for all the erroneous fees; the contracts should all be null and void. They get you in a contract and then do whatever they want as far as fees go and there is nothing you can do because you are in contract.

Resolution: For 2 days, I badgered and I mean badgered the customer service and the executive resolution. I was threatened with all manner of charges and they mellowed a bit when I told them that I wasn't paying and that is, period, until I had a resolution to my satisfaction. Still, they were unwilling to issue more than a $12.00 credit. So, I wrote a formal complaint to the NJ Board of Public Utilities. I got a response in 24 hours stating that they would forward it to Dish but they do not regulate Satellite TV and that I should send the complaint to the NJ Department of Consumer Protection, which I did.

About 1 week later, I got a call from a lady who informed me that she had a copy of my complaint and asked what she could do to help. She got belligerent over cancellation and I told her that if she threatened me again, I was ending the call. Furthermore, I informed her that no additional payments would be forth coming until Dish produced a copy of a signed contract. No signed contract, no fees owed. I told her that if she tried to charge me, I'd see her in small claims court and I would mail a copy of the complaint to every major news outlet in Philadelphia and NYC area. I gave her a dollar figure as to what I expected as a credit and how I arrived at the number. She told me that she needed to have the contract pulled. They called back said that they couldn't find the contract so bah-bye cancellation and she agreed to issue the credit. I told her to put it in writing as they have demonstrated that they are not credible and not trustworthy. I got the letter a few days ago.

If they don't issue the credit, I'm dragging their asses into small claims court and I'll win. The bottom line is, I beat them out of $150.00 plus $82.50 in credits. The way to handle folks like Dish is to use your states’ attorney general and consumer protection agencies. When they bully, just bully back. IMO asking for a copy of the contract was the key.

Again the following day, when the technician had not arrived by 2 pm, I began calling again. This time I was given a round of excuses including "running late" and "can't contact him". Near the end of the second business day, I requested a call from the technician himself. Shortly after the technician called me to inform me that he is at McDonald's and can't find my address on his GPS, I asked him where he was because there is no McDonald's in the town I lived in. The technician informed me that he was in Selmer, TN. I live in Florida! He apologized for the inconvenience and told me to contact Dish again, which I did. They told me they would not be able to get a technician out for several days, which posed a problem given that I was leaving on vacation in two. So I told them to cancel the agreement and refund my money and that I would have to deal with the problem later. Surprisingly, they did so with no complaints.

When the technician arrived the next day, I was informed that the DVR upgrade I was supposed to receive for free was not on the slip and that he would not be able to install it without prior approval. So to the phone I went again. After 2 hours of my time and the poor technician’s, my supposedly free upgrade ended up costing me over $85.00!

Dish Network was supposed to review the tapes and contact me as well as refund my money. I never heard from them again nor did I receive my money. Since then I have found out that Dish Networks service is horrible! My TV is constantly cutting in and out and is completely useless in the event of any mild wind or rain, but that is not even the worst of the problem! In March, I contacted the billing department through Dish Networks customer service to inform them that I had not received my bill. They informed me that the bill was mailed on the 18th and I should receive it soon. The bill arrived on the 30th and was due the 29th! Luckily, I had a credit on my account so nothing was actually owed and Dish Network assured me that the problem would not happen again, but it did. Again in May the bill arrived on the 28th and was due the 29th. I avoided service interruption by making a payment over the phone and was again reassured that the problem was being looked into and that it would not happen again, but it did.

On June 26th 2010, I contacted Adrianna, employee ID No. **. I was informed that the bill was mailed the 18th, and she blamed the postal service for the delay! She noted the account to be having billing problems and informed me that I would not be subjected to disconnection because of the problem. The bill finally arrived on the 29th (the day it was due!) Because I had been reassured that my service would not be interrupted, I chose to pay the bill by check and sent it off the following day. Later that evening, I began getting these annoying messages on my screen informing me of service interruption so I called Dish Network back the next morning.

On July 1st, I was again told that it was the post office’s fault, but that service would not be interrupted because they had been notified of payment. Yeah, right! I should have known better than to believe that! Sure enough I wake up on July 3rd with no service. I immediately called Dish Network and explained to the representative the situation. I was informed that there was nothing that could be done. I asked to speak to a supervisor and was redirected. The supervisor again said there was nothing that could be done and told me that it usually takes around 10 days for statements to be received. How do they expect timely payments if they mail the bill out supposedly on the 18th and it’s due on the 29th? I was also informed that even when my payment arrived, it could take up to 10 more days to process it! I was then offered a meager $15.00 credit, but was told that my service would not be reactivated until payment was received and processed and that this was not the first call they had received regarding this issue.

I spoke to the supervisor in the executive office by the name of David **, employee ID No. **.

He was extremely rude! He said that my only option was to pay the amount owed over the phone and wait for it to clear before service would be restored and then when they processed my original payment, it would be credited to my account. Who wants to pay for service twice? I asked the man to transfer me to his supervisor, he refused! He said that he would email them and request a call back, again with the 48 to 72-hour wait time. I asked for the email address so I could write myself, he refused! I asked for the supervisor’s name, he refused! I asked for the address to the corporate office so I could file a formal complaint, he refused! When I had seen that I wasn't getting anywhere with this man, I accepted the call back and I am now in the process of waiting, with no service of course!

It is absurd that this company considers it good business to require payment by certain date but doesn't take the necessary step to make sure that their customers are informed of the amount of the payment or when it's due. I suggested that they cut my bill sooner to allow for the delay that they continuously blamed on the postal service, they refused. I suggested that they assign someone the task of personally printing the statements of those of us that are not getting their bills in a timely fashion, they said it was impossible. All David had to say was that it takes up to 10 days to get the bill to me and up to 10 days for them to receive the payment back (of course with only an 11-day window, this will leave me with a service interruption every month and additional charges due to reconnection fees!)

I want to cancel service, but I was threatened with the same outrageous charges as everyone else for a term of 24 months (which like many others was only supposed to be 12). My husband owns a business and so does his father and if a customer complained about not getting their bill in enough time to pay it, they would personally drive the bill to their house! Now that's good business! Dish Network really needs to re-assess their business practices, their customer courtesy, and there "flawless" billing system. I believe I should be compensated for my missed work, the embarrassment I have to look forward to this weekend, the unbelievable amount of time I have spent trying to rectify all their problems, and for the all the rudeness and lies I have encountered. But by the looks of it, it's just business as usual for Dish Network and their employees! I have lost several days of work waiting for technicians and being physically ill from migraines and other stress related problems, spent an average of 30 hours or more on the phone resulting in lost wages.

I have lost several hours of sleep and have put myself through an unimaginable amount of stress due to these inconveniences. I have suffered a number of migraines and abdominal pain from the stress and now face a higher risk of stress related illness such as peptic ulcer (which I believe I now have), coronary heart disease, suppression of cellular immune functioning, and an increase in cortisol production which gives rise to a whole host of other disorders not to mention the financial strains I get to look forward to because of the continued reactivation fees, loss of work and eventually the early termination fees that will ensue when I just can't take it anymore.

I am being discriminated against because he can get an account but I can't. They won't even change the account to my name. He closed his account. What is the problem? There will be only one account in this house.

Who gave Dish the legal authority to tell people they have to get a divorce or get legally separated to have an account? I'm not sure of the consequences. What happened to invasion of privacy and discrimination? This behavior by a conglomerate shouldn't happen to any private citizen. A divorce or legal separation will cost us both a lot of money + I will loose medical insurance. At this point in time, I believe we are both happy where we are. No one, especially a company like Dish is going to tell us what to do with our lives.

So, when my husband got home and took the TV off the wall we realized that since it's a high def TV, it didn't have a coax hook up, which meant we would have to get another receiver in order for it to work. I called Dish Network and explained all of this to them and they told me that it would cost $100 since I wasn't a new customer anymore and I was upgrading my package! What? I have been a customer for less than 24 hours. But if I would have ordered it a day ago, it would be free? Really? I got so angry I hung up and called back later and spoke to someone different.

She basically told me the same thing but after much persuading she knocked the fee down to $50. That's better, but still not good enough. They know I will pay the extra $50 because my only alternative is to cancel my service and pay $450. So they have you right where they want you. Now I see that we will probably have many problems w/ Dish Network for the next two years. I should have stayed with DirecTV. They were always great to us and even offered us a $200 credit plus reduce our monthly bill by $20 for the next year for us to stay w/ them. They appreciate their customers and show it, Dish Network, you **!

However, they have no obligation, but they want to charge me $15 plus 23 months at $15, which is $345. Now I asked Gina, since they did not live up to their agreement and give me the best possible service and the television still is not operating correctly, what are they going to pay me? You can imagine her reply. I asked for a copy of the contract for I signed for the equipment, but not two years. Oh, they said since it was an upgrade to HD DVR, I have a contract, even though I never signed for 2 years. Amazing, plus they do not even have my correct phone number so they could not find my account. My phone number must be with the signed contract I guess.

So, here I am with a HD DVR with bad picture, but they want me to pay them to end my misery. So, if I do not pay my bill, I will lose my service, be charged a cancellation fee, and have to battle it out to keep this off of my credit report. Am I crazy here, or is there something rotten in this?

On June, 28 around 10 pm, a person name John (supervisor), who would not told me his last name or operator id, told me that since I did not complain on the first month, it's a valid charge. When I asked him if there was a manager or someone I could talk to, he said he is "it".

On June, 29, I called back the person helped me asked if I knew who offered me the deal. Since it's been a while, I don't remember the name of the person. I asked him if you could see who placed the order. In response, he told me there is no information on who placed the order. I have signed a contract and there is no record of who signed up but the upgrade took place and I got HBO free and $15 off monthly. They can't answer why I get a partial offer of what they offered me and asking if I have any proof of that conversation. I have been with Dish Network for 7 years and don't recall ever signing any contract (all contract takes place over phone so why asked for hard copy).

Scamming customer is a customary practice of Dish Network. Also, they keep lying to consumers depending on who you speaking on the phone. Also, I sent e-mail to dishnetwork.com and have not received any response. Be careful when you deal with Dish network.

A few days ago, I receive an email/bill from Dish Network and to my surprise there is another rate increase. No changes were done on my end, so I spoke with a customer service rep (Via Online Chat) Debbie ** 3KK. Debbie gave me an "I apologize for the inconvenience". I asked what would it cost, if I were to cancel my service. She replied, $15 for each month left on your commitment. So, I added up the months X's $15 (I was over actually, counting 12 months). Then she stated "Plus this month." I asked, "Are you sure about that Debbie?" "I'm confused because I just paid a bill on 06/15/10 and you bill 1 month in advance." She replied, you are paid through "May". Frustrated, I asked "Could you please mail me a paper copy of my entire payment history?" Debbie said, "You will have to call 1-800-894-9131, our Exec Dept for that. "I cancelled the online chat and filed a complaint on the BBB website. This is unfair business practice and I feel as if it needs to be stopped.

Today, I called the "Exec Department and spoke with Kevin to get more of the spiel that Dish Network gives to everyone. Nothing was accomplished, just more frustrated and more angry that a company feels that this is okay. I filed a complaint with the Federal Trade Commission and now one here. Dish Network needs to be stopped. I'm ready to walk through my city, beginning with my neighborhood and get signatures to stop this poor business practice. It will not be difficult to identify Dish Network customers, just look for the satellite dishes on the houses. Come on America, it's not okay for the credit card companies to increase the interest rates as they please and this is the same thing. Simply wrong!

What? Just because a phone number was recycled and not from this address or me, why should be on a bill that is delinquent to begin with? They had put my name on a delinquent account because of the phone number. I guess I must have the only recycled land line phone number ever in history! Forty-five minutes of my life that I will never get back! I will now have to monitor my credit to ensure that a delinquent account that is not mine is not put on my credit; money down the drain!

I called and spoke with Dana **. I wanted them to come get their equipment. She said it was my responsibility to return it. I am not satisfied with the [bad] service they aren’t providing. She told me there is no way I would get my money back. Well we, as a group, need to come together as a civil lawsuit to put these jokers out of business and we can do that. This has caused mental stress and loss of personal time that is due to services not supplied as agreed.

The following months of April and May, they proceeded to charge us again an additional two more times for the same equipment. We have been fighting with them ever since and they keep telling us 5-10 business days, 7-10 business days and the money will be returned into our account. This has been going on since the middle of month of May. They have repeatedly lied to us over the phone saying the problem is fixed and money will be returned. I am sick and tired of their lies and deceitful ways of handling customers. I have talked to them several times about this and I have notified my bank that they are no longer authorized to withdraw funds automatically because apparently, it is okay for big business to blatantly steal money from customers but God forbid if I took any money or stole from someone, I would go to jail if not prison.

The amount they have taken from our account is $175.00, three times in a row. I have only received a refund once for the first illegal transaction. I want to sue them for this and I want legal action against this company. They need to be taught a lesson made an example out of. That they cannot steal from people and get away with it because they are a big company. It caused undue financial hardship. My wife had to move funds over to our account to keep other legitimate checks and bills from bouncing. She did this so that we do not accrue overdraft charges from the bank. If we did not have the money to cover that, it would have ruined us financially. Can someone lead me in the right direction or to someone I can talk to about this? Thank you.

When I asked them that I want to disconnect, they said I am in a 2 yr contract with them, and I would be charged $225 to disconnect. I asked for a copy of the contract, and they said it would take 72 hours for them to get the copy. After 72 hours, I called them again. Now they say they have the contract, but it would take 72 hours to fax it to me. I don't understand how long it takes to just send a fax. It’s usually less than a minute, but for Dish network it takes them 72 hours. I am still waiting for my contract copy. I hope I receive it sometime soon. It’s been a bad experience, and the way the customer representatives interact is just too rude.

I spoke to David, supposed to be some corporate executive, and his tone was very rude. When I asked to speak to his superior, he refused to give me any contact information above him. They do not care for their customers, and they should be rated the worst company when it comes to customer satisfaction and customer commitment.

They said they needed the info to prevent "identity theft"! I told them I already was a subscriber, not a new customer. I also told them they both had enough info on me that if a hacker ever broke into either database, I would be a very good candidate for identity theft. I also stated, that I didn't know who I was speaking to at the other end of the phone line, and they might steal the info for identity theft! Too much personal information required just to get a TV signal!

On Sunday 5/30/2010, a technician came and the problem was not the remote as I was advised. The satellite was working after he fixed it. I was never informed that there was a $95 technician visit fee. I received my bill dated June 12, 2010 for $193.34 and there was a charge for $95 for technician visit fee. I called Dish Network when I received my bill and the supervisor refused to speak with me and the message I received was "charge is valid, you have to pay it". I advised the customer service rep that I was never advised that there is a charge for a technician's visit. Every month, I run into the same problem (extra charges). Every month, I have to sit on the phone for at least 20 minutes to get my bill adjusted. Waste of my time, aggravation, stress, etc.

The service guy left after fixing the system and getting it up and running. Not 2 weeks later we were still having problems with signal failure and 004 errors however I did not want to call the company to have someone come out again because I could not get off work. I would try fixing it myself my pushing reset button and unplugging system- as instructed by Dish network which I had to do 2 times a week. Now the system is having errors more often and to get it to work I had to get a technician to come out which would cost me an additional one time charge of $15.00 to my bill in addition to the $92.00 I already pay monthly and time off work. It seems ridiculous to pay additional charges when it seems that there systems are inadequate and I am renting them.

So next time you try saving a dollar on satellite service think twice. I should have just kept my existing service. I never had to call them out for repairs and I was already paying them $96.00 month. The 6 months of savings was not worth it. Although there customer service is nice on the phone they really can't help you because you are in a contract that would cost you $1266.00 to get out of so there is no incentive to make it right or provide better service. I was told to pay the $15.00 or I would continue to have problems and I would still need to pay my contract. When I signed up for the new service I was not aware that I would need a technician that much since I did not need one for the previous company. I ended up paying more money by trying to save money.

I signed up on 6-20-10 after speaking to the same sales employee and confirmed that all was correct. On 6-23-10, I tried to watch ESPN classic (CH143) and it wasn't available. I then called and there was nothing they would do. I asked to cancel my contract because that was the only reason I signed up and was denied. They are still advertising a channel included in a package that is not actually a part of it. Is there anything I can do? Please help.

I called dish to let them know about my concerns. The first rep (Randy) told me that the DVR was not part of my plan and that I should have asked specially for the DVR when placing the order. I told her that when I originally placed the order, I did ask for the plan that included the DVR. She then told me that they did not have any advertisement for the plan that I was referencing. As she was telling me this, the same commercial came on TV that I saw before I first called them. When I told her that it was on TV at that moment, she told me that she could get me the DVR but it would require a $215.00 upgrade fee.

I refused to pay for something that I should have gotten in the first place. When I asked why my 4th TV was not hooked up, she told me that she did not know that it should have been hooked up. I asked to speak to a manager and she placed me on hold for 15 minutes. I hung up and called back and spoke to another rep (Angel) and explained everything all over again. The second rep told me that same thing as the first rep. I told her that I wanted to cancel the services and she told me that I could not do it. I told her that according to the federal government I could.

There was a law in effect called "Buyer’s Remorse" and I had up to 3 days to cancel any signed contract. She told me that the federal law does not apply to Dish because they had found a way to get around this law. I asked to speak to a manager and she put a supervisor on the phone (Jason). I once again asked to speak to a manager and Jason told me that there would be a 3 day wait for a return call. I told him fine that I would expect a call from a manager within the next 3 days. He asked me what was the problem and again I explained and asked that he take my number so that I could speak with a manager. We were then "accidentally" disconnected. I called back and spoke with yet another rep. Once again I explained the issues and asked to speak to a manager. This rep told me that they do not have managers and that I could only speak to a supervisor. When I told him that this was not what the prior supervisor told me, he told me that he could not help me and disconnected the call.

As of today's date June 23, 2010, I still have not gotten the receiver that should have been included in the original promotion nor is my 4th TV hooked with the DISH service. I still have a TV that is not operating and I still cannot record my favorite show which is the reason that I ordered the services in the first place.

I received a mailer that told me that I could get local stations and 120 channels, as I stated above 96% were info commercial stations. After dealing with them and getting the runaround (like talking to eight people and getting eight totally different answers) I told them to come and get their equipment and was told that I would have to pay to send it back. After about two weeks I received a phone call stating that UPS boxes were being shipped to me with return postage paid to send the equipment back.

When I called about my June bill they told me that if I disconnected my receiver from the phone line, I would not get charge the $5. I asked to speak to a supervisor because this sounded odd and I felt I was getting the run around. The supervisor told me this was not correct. She stated the reason I was getting charged an extra $5 was because I was enrolled in an automatic payment plan where they could collect my bill through a credit card or withdraw the payment directly from my bank account. She also stated that if I singed up for an HD TV contract, the $5 charge would go away. I told her I could not let them use my credit card for direct withdrawal because their billing department is so ** up and I have always had problems with them. I feel Dish TV is practicing deceptive and dishonest billing practices. They should not be allowed to charge customers for services they are not using or do not want. Also, I would rate their customer service with an F.

2 years later, I found out that I'm supposed to have gotten this mount for free and the installer stole my $50! Did Dish help me resolve this or offer to refund my money? No. Here's their explanation: The "installer" was an independent contractor that provided the service, kind of like a franchise. I needed to go back to them to demand my money. So, I asked them, "I'm supposed to go back to the people that stole my money and tell them that, then demand that they give it back?" They said, "Yes."

Additionally, my second box was supposed to be $5. I found out that it was $11 because it, too, had the capacity to be hooked into 2 TVs like the DVR. When I told the Dish people that the installer knew I had only 3 TVs and did not need a second box that could hook into 2 TVs, they said that they were "backlogged" on the single channel boxes, but that I might get "lucky" and buy one at a local electronics store! Now that I've canceled my service, they are demanding an additional $16.50 for the UPS box and return slip they sent me for the equipment! Heaven forbid, a local guy should take it away, but no! They said it had to be shipped back!

As of the writing of this message, I've been on hold for 20 minutes waiting for a "supervisor" to come on so that I can contest the $16.50. These guys do not have their act together. And if I were you, I'd stay far, far away from them.

This is one horribly managed company. Very unprofessional. It's almost like their business is just a sideline or something!

The rep and the rep's supervisor, Joe (#**), told me they could not offer me credit. The only thing they could do once again was to tie up my time for 4 hours by sending out a tech and that it would cost me $15.00. I said that I paid for the repair plan. They said, "Yes, you do. If you didn't have that, it would be $95.00." I said, "You must be kidding. This is my 3rd or 4th box in the past 2 years. You are tying up my time and money to be here for a tech to come out when the message on your TV says you are aware of the issue and in the process of fixing it?" The rep and his supervisor said that is correct.

So I cancelled my service, upon which, I was told that they would send me a box to send the satellite dish, the DVR and remotes back to them at my charge. Geez! What is wrong with this company? Are they responsible for nothing? I explained, "No, I'm not going to pay to send the equipment back. You brought it out so you may come and get it." They explained that they would charge me if they did not receive the equipment back. So I am writing you, along with many others I see, so that you might help the consumer with Dish and its abuse of its customers time and money.

It's highway robbery and we cannot get hold of any high officials to make our complaint. Please advise me on how I can get hold of the supervisor to get my credit. Thanks.

I was told that the record showed a shipping label was used. Then, I sent the following e-mail: "Thank you for responding to the confirmation you provided me back in March regarding return of equipment pertaining to my account at ** in Capron. The four receivers were shipped using the boxes provided, but not the prepaid labels. I did receive confirmations on 03/26/10 that all four of the receivers on the account had arrived safely. However, I received a subsequent statement indicating a late equipment receipt with a different authorization number (**), which was a total surprise, and a late or shipping charge of $16.02. This was not an invoice for the remaining service time as that was $27.12 and was paid via check ( #**) dated 03/21/10."

I do not know anything about this equipment and it wasn't shipped or authorized from this address/account. I called once to explain that the equipment on this (inactive) account had been shipped timely and the shipping paid personally, yet bills continue to arrive at this address. Please note the following: There is no "Donald **" at this address. The return authorization number ** was not issued for the account at this address. Any statements relating to these items in the future will be returned marked "Addressee Unknown". Now, they have turned this over to CBE Group (a collection agency) and collection notices are coming to this address. Please feel free to contact me for any additional information, but please stop sending the invoices.”

This is not as advertised. Our agreement was to pay a specific fee of $47.99 per month for twelve months, not to receive a $15 monthly credit on our account. Dish continues to lure in new customers by now advertising specific rates, which are typically $2 per month higher than previously. If the actual promotion for new customers is a monthly credit, this should be what is clearly stated in Dish advertising. It is not. Again, what is advertised is a specific monthly rate for each of the Dish plans that are available and the advertising specifically states this rate is for a 12-month period. This is false and misleading advertising, and any Dish customer who has experienced a price hike, regardless the amount, during the initial 12-month period of service should be refunded their money for the difference between the advertised monthly rate and that adjusted.

Again, there was no notice of a price hike as per the customer agreement. There is nothing in the agreement to specifically address the new customer promotion. Dish may very well wish to increase its rates, however, if it has brought in new customers with advertising that specifically states a certain monthly rate for twelve months, it must honor this or change its advertising to reflect how it actually bills its customers, increases their fees, etc.

Then I got transferred to the 3rd! Now Mario is transferring me to a forth technical support technician who has had me unplug this box for the third time and run the test for the 4th time! Now he is saying that the problem is probably with the dish outside! He said he will send a repairman out to check it at a charge of $15.00! I told him that I've lost service for 2 weeks and the 1st tech would give me a credit after we ran the checks and fixed the box! Then I got transferred to another tech, who is going through the same routine! On the phone now for an hour and 20 minutes! Now on hold again, he just got back and has agreed to send a repairman out tomorrow morning for free, one and a half hours later!

I’ve lost service! They have terrible Service! I was one and a half hours on the phone with technical support, not to mention the time it took to change out the boxes! At least 2 weeks of lost service! And however long it takes with the repair person tomorrow! They want to charge me $295.00 to get out of my contract! Isn't there something known as "performance?" This company is terrible!

I am not buying their service. This company is obviously fraudulent. The "supervisor" named Andrew screamed at me over the phone and hung up on me when I told him to cancel the tech visit. This company (and I use the term loosely) should be put out of business. Their methods are right out of ** Germany! Where do I sign for a class action suit? Taking money out of my credit card for no service is certainly akin to theft and swindle.

Each phone call to correct the billing was bounced between AT&T and Dish Network with each side stating it wasn't their problem. When I called to cancel my Dish Network after one year of a two-year contract, I was transferred seven times between AT&T and Dish Network before an AT&T person resolved the amount owed. I was then told to ship the equipment back or face a $500 charge.

I called three times to request the shipping labels and boxes they ordered me to use. The boxes and labels arrived, and the equipment was shipped. That was March 2010. No further bills or communication from Dish Network, and one last incorrect bill from AT&T. I mailed my final AT&T Dish payment to AT&T Accounts Receivable Management with a letter begging them to intercede to stop billing me for a service I canceled. Today I received a notice from a collection agency that a judgment was being placed against me for $142.32 for past due Dish billing.

The last bill received regarding Dish services was the AT&T bill in February 2010. The collection agency stated the bill was for $110.00 cancellation fee and $32.32 for the cost of the shipping labels. I have never had such terrible service from a utility or any other company as with Dish Network. Dish Network is the worst scam I have ever seen. It is amazing they are still in business. AARP should be ashamed to run their ads.

Oh yeah, they offered me $100 for the 28 months of HD service I paid for and never received. Dish Network claims that they don't know who installed the HD service. I told them they did. I made the upgrade appointment by calling Dish Network and I have the work order with Dish Network logo on it. When the billing statement was available I discovered Dish Network had charged me $95 for a technician visit. I called to say I was told there would be no charge. I/we had called numerous times, spoke to numerous customer service reps and supposed supervisors, a total of hours on hold, and were hung up on. Finally, after two weeks of going back and forth with a different service rep, Skip, who claimed he was an account specialist, said I owed the $95 and leased equipment is the customer's responsibility unless they purchase a service plan at $6 a month.

Skip claimed he didn't know who told me there would be no charge for the service call. He kept repeating this and I kept telling him it was a Dish Network representative who gave us the information. He finally said well they were incorrect and Dish Network will charge a valid charge. Skip got ruder as the conversation went on. I've been a Dish customer for 9 years. I had a few problems with reception over the years and was told/or figured it was the weather. Dish's service has gotten worse over the last year, year and a half. Last year I couldn't get an entire season on CBS because Dish refused to broadcast CBS. Claimed contract issues. I paid for local channels; that means all of them! Yes, I'm rambling but I'm **. The price of Dish keeps going up and customer service keeps going down. Why isn't someone regulating these crooks?

I finally called to cancel. I was quoted several prices to cancel, removal, penalties, that payment of full contract was required. I have not signed any contract, only the service agreement covering installation. Counting the installer, this was the fourth person trying to get local channels - CBS, NBC, ABC, and WGN. He entered a secret code and made them work. The telephone connection for dialing Dish Network still does not work. Some of the channels I was told would be in the basic package are not there e.g. AMC and Animal Planet. Most of the 120 channels in my package are CD music, pay per view, or pure marketing. I cannot find any contract and/or cancellation fees on the internet. Their customer support quotes different charges for every call. I have not signed a contract and want to find out what they can legally charge for cancelling.

But next day on Sunday, June 13 at 1 PM, Dish Network disconnected my service again. Now, I don't have service, and my money I paid until July 15 was still with them. I don't want to credit my money. I need service to be restored. So who can help me in this matter? I never get my language Malayalam 4-channel package with another network. Is there any law available in America to stop their unfair behavior?

Because of their action, my family is unable to watch our favorite language channels coming from India to USA via satellite dish, which is only provided by Dish Network. My kids are so angry and all family members are upset on me, because I talked to that lady named Ms. Jessy. I need the service back to make my family happy. Also, I already paid until July 15, 2010, so I am eligible to get service up to July 15.

In November of 2008 I selected Dish Network as my satellite carrier. At that time I agreed to a promotion that provided the household with two receiver boxes. Only owning one television at the time, the gentleman who installed the necessary equipment said he would take the second box/receiver with him and when I was ready for it to be installed, he will simply give Dish Network a call and they would return to install the second receiver. On the morning of Friday, June 11, 2010 I was balancing my checking account with my online banking programs when I noticed an automatic payment to Dish Network for the amount of $315.99. My monthly bill is typically $31.99. I thought surely this was a mistake of some kind so I phoned customer service billing and inquired as to the charges.

The CR representative I spoke to said the charges were for a recent service call in which I had the second receiver installed. He said the charges were $90 for the service call, $149 for the receiver and the remaining portion was my monthly bill, now increased due to two receivers being in the house. Upon hearing this information I explained that the receiver is not something I would have needed to purchase, as it was something that was inclusive in my initial agreement with Dish Network. He said he would speak with his supervisor, at which point I was put on hold for an extended amount of time. When he returned to the phone he said there was nothing that could be done and that I would not be receiving a refund for the unauthorized $315.99 pulled from my checking account by Dish Network. At this juncture I asked to speak directly to his supervisor, stating that he had been very nice but obviously the supervisor was preventing a positive resolution between Dish Network and me.

I was then put on hold for approximately thirty minutes before being disconnected .Shortly after, around 11a.m. (MST) Friday morning June 11, I phoned Dish Network again, explaining my predicament. I said that the bottom line was that this $315.99 withdrawal from my checking account was not authorized by me, nor had it at anytime been stated at all that there would be a charge incurred for bringing the second receiver into my home. The customer service representative I spoke to this time stated that I can tell you whatever you want, but you’re still not getting your money back. At this juncture I asked to speak to a supervisor and was put on hold. Eventually I was connected to a man who explained himself to be a manager. “I am a manager, I am superior to a supervisor,” he explained. We spoke for twenty or so minutes at which time he informed me that a $149 credit would be placed to my account.

At this time the manager asked me if when placing my service call I had agreed to a two-year contract or not. I stated very clearly that was not a question I had been asked at the time of placing the service call. The manager went on to state that had I agreed to the contract, there would have been no charge to me for the receiver box or service call. I again stated that while scheduling the service call, no contract discussion or charges I would be incurring were mentioned, implied, or discussed. Further, had I been told that this service call was going to cost money and was not inclusive of my original agreement with Dish Network, then I would have never had the service call to begin with. I was once again transferred to a department that could, I was told, complete the process.

The following day (Saturday, June 12, 2010) I phoned Dish Network again to begin the process of cancelling my account and to continue pursuing a full refund. Almost immediately the customer service representative (Rob) became rude and short with me, talking down to me much in the manner an adult might condescend a small child. I stated that there was no reason to talk to me like that, but if that is how Dish Network was going to handle things, then I too would be more than happy to be rude and unreasonable. I told Rob that I would be contacting a lawyer regarding this matter since obviously Dish Network had no interest in helping me, their customer of eighteen months. I then insisted I be transferred to a supervisor. I was transferred to what was referred to as the executive department. The gentleman I spoke with offered his phone number so that I could continue to contact him directly. I informed him there was no need for his number. All I needed at this point from Dish Network was to cancel my account or to receive a full refund (less my monthly charge of $31.99) for the $315.99 charge on May 26, 2010.

He stated that a refund was only possible within thirty days of purchase. I pointed out that it was not yet June 25th and, therefore, I fell well within the confines of the thirty day return policy. He stated that by their definition of thirty days, I had purchased in April. I stated that a point of purchase, by even the loosest of definitions, is when the consumer spends money, which clearly was in May. The gentleman made it clear there would be no refund issued to me. At this time I asked if he was certain that was the decision Dish Network wanted to make. He stated it was. I then said to cancel my account effective immediately, at which point he informed me that would be a $60 charge. I told him to be sure he was recording this conversation because I did not authorize the $60 charge. To say at this juncture I am dissatisfied with Dish Network would be an understatement, as this gentleman is well aware of.

That afternoon, June 12, 2010, I closed my checking account at my bank so that Dish Network would no longer have free access to my money. I also made another phone call to Dish Network to ensure that all bills would be sent to me in paper form from now on. Upon arriving home that afternoon I had no satellite signal. The morning of June 13, 2010 I placed another call to Dish Network to inquire where I might return the two dish boxes/receivers in my home. The gentleman said first that he did not understand what I was calling about and after I explained everything to him twice and suggested he read through the notes on his computer screen, he explained that they would send me a shipping box in which I could return the boxes at my own cost. During this June 13th conversation, the CR rep also noted that there was no evidence of me having spoken to a manager regarding my $149 refund. At this juncture I am conferring with two lawyers. I have informed several family members of my experience with your company and those who have Dish will be switching to Comcast. Also, I have spoken to my neighbor who recently moved to the neighborhood. Based on my experience she has decided to install DirecTV instead of Dish Network.

During this process, the weekend of June 11-13th, I was in talks with investors regarding the programming/packaging we want in our next five restaurant/bars all scheduled to open in the fall/winter of 2010. Currently we have DirecTV and we’re planning to make the switch to Dish Network. After this experience we have decided to stay with DirecTV for all future stores. Our current package per store is $250/month. Based on our growth plan for the next five years, at seven stores per year over the next five years, then fifteen per year after for five more years Dish Network has just incurred an estimated loss of $27,500 from myself and my employer. Had the customer service representatives simply met my simple request of refunding a mere $315 when I initially spoke with them, then we would be ending this letter much differently. Further, instead of losing me as a customer, Dish Network would have continued to have a so-called valued, happy customer.

My sheer disgust for your company at this juncture literally makes me sick to think about it. I will continue to phone Dish Network, if for nothing else, sheer annoyance. I will continue to post this letter on every consumer advocate webpage. I will be filing official complaints with the Better Business Bureau and my state’s Attorney General. I will continue my conversation with the aforementioned lawyers. I am not at all surprised to learn of lawsuits against your company for similar misdealing, further reassuring me that I have been wronged. The fact that less than a year ago Dish Network had to settle with 46 states for similar wrongs that I have cited herein only reinforces that it is a dishonest and unreliable company. It is only a matter of time before Dish Network is put out of business by its dishonest and greedy practices.

My monthly bill is $31.99. Imagine my shock when in May 2010, I was charged $315.99! I called the company as soon as I received notice from my bank about an overdraft. I thought certainly there was an error in accounting. Dish Network informed me that it was $150 for the box, $90 for the service call, and $49.99 for the upgrade to my package. I informed them none of this had been communicated with me at anytime. Had it been, I would not have authorized the installation. Further, I was under the impression the box/receiver was complimentary per my original agreement with them.

I spoke with six separate customer service agents, including so-called managers and the "executive office," whatever that means. They all insisted they would not be refunding any money to me and that there was nothing they could (or would) do. I said then I would be cancelling my account immediately, at which point, they tried to slap me with a $60 cancellation charge per my contract. This so-called contract did not exist until that conversation, since the day before I was told "had I had a contract with them, there would have been no charge to my account."

I eventually said fine, if that is how they want to handle it; go ahead. I closed my checking account, so they could no longer pull money in "automatic bill pay" style and have contacted a lawyer's office about what rights I have (basically none). I am telling everyone outlet and person I can that Dish is a horrible company and should be embarrassed to have such a useless customer service department. I will never have Dish again and will continue to tell others to avoid them as a company.

As a result, I incurred $315 in unauthorized charges to my bank account, resulting in overdrafts for other bills, resulting in $100 in bank charges plus $60 in cancellation fees with Dish.

I took considerable time and effort to purchase a TV that I would enjoy. I called back today to set up the installation and get a different story. The second person I talked to told that no, I could not add a receiver for $10 a month. He said that I was not eligible for an upgrade until August. He said that in order to have the receiver now, I would have to purchase the receiver for $165 and pay $15 installation and $7 a month. I explained that this was not what I was told, and asked to speak to his supervisor. He disconnected me. Round three, I call explain again and get transferred to "customer loyalty." Still they refuse to honor their first quote. I ask again for the supervisor. Supervisor sounds as if she is a professional at getting complaints and must be sedated. She refuses to honor their first offer and just says, "Too bad, I can't cancel the service until August 2011."

I have been a loyal customer for almost eight years. This company has extremely poor customer service. I had a similar problem last spring when I called to request to upgrade my service to HD. They refused to do so without a large fee, even though I had been using the same original equipment for many years and had never made a late payment. They must have gotten a lot of bad press over this because a couple of months later, I get an offer in the mail for a free upgrade to HD. I called in and they treated me exceptionally well and gave me free Cinemax for being a loyal customer.

This was followed up by a customer satisfaction survey call back. I received another satisfaction survey call after the installation. When I called today, their greeting announced that they were number one in customer satisfaction. I think that they must achieved this bragging right with their temporary brown nosing of the customers and then returned to their usual polite indifference. It would have cost them nothing to honor their original offer with me; however, their indifference to my problem will cost them. I have found that more people will pass on information about poor customer service than good. I am most dissatisfied.

I will now have to either pay up the additional $180 or wait until August to get the same thing for free. In the meantime, I run the risk of letting the new TV sit. I doubt that if come August, the new TV has a problem that I can return it. I will have to return it now, and then repurchase in August, if Dish Network does indeed honor their offer, unlike my previous experience. What an unnecessary hassle! They do not deserve to claim such customer satisfaction claims if they will not honor their word.

We argued back and forth, until they told me they would investigate. 2 weeks later, they called to let me know that I was right, I never agreed to a contract, but since that is the case, that there is an activation fee of $99.00, that should have been charged to me from the beginning, and that the fee will be applied to my following bill.

This fee has been named installation fee, and agreement fee, activation fee, and like another rep said, it's just a fee that new customers have to pay. I have been told that it is a company policy, and that there is no way around the fee. I do not believe I should be charged the $99.00 fee, since I was told I was not going to be charged from the beginning.

I had to hold AT&T (Dish is bundled with them.) for ransom, refusing to pay that portion of the bill, until I was given my contract expiration date. Lo and behold, immediately thereafter, I was barraged with upgrade offers, which I discovered would have effectively renewed the contract.

I again contacted both tech and Customer (No-)Support on several occasions thereafter, asking when I might have our first actual reliable service. Reactions varied between them hanging up and the sudden demand for a service visit fee. In two years, we have had ongoing crappy service; and they have become increasingly reluctant to help.

I have requested info on a local registered agent for a small claims action (My wife is a recovering attorney.), but they have steadfastly refused. We can handle this ourselves with this little tidbit or direct contact information for someone up the food chain at Dish. I've spent a small fortune for nothing.

Incorrect billing. Extremely poor customer service and misleading customers. Dish Network policy, per the manager I spoke to, is that the customer is responsible for the cost of returning equipment. I suspect customers are consistently being charged for returning equipment and taxes are being incorrectly charged. After sending letters and emails, I finally received a call indicating they would refund overcharges and eliminate shipping charges.

I have had a Checking account for about 1 year. nobody has the right to call me a liar. and now this so called company has raised my bill, even though I have a Contract for 1 year. there has been nothing but one problem right after another with this so called company. I have been a long standing customer with this company, off & on for about 12 years.

Since I rejoined this company on 1-14-2010 up to now, they have been in breach of contract more times than I can remember. I do not even bother dealing with the normal employees of Dish Network . I now only deal with Corporate Headquarters, but this hasn't helped a bit. They are still just as inept as their normal employees. This has been a never ending battle with this Corporation.

On the nightly news, the weather maps actually stopped at the state line. There was an Amber Alert for our area but we were unaware due to no reporting of any alerts for our area on the Chicago channels. The victim's kidnapper drove right past our house! We had no way of watching or reporting it. It was not an issue in Chicago.

Recently, we had county, state, and national primaries but the only candidates I know about are in Chicago. This situation is unconscionable and dangerous, as you can surely see.

Why is this so? We need remediation as soon as possible, please.

On my next bill was a charge for a service tech fee of $15. for a tech supposedly installing the receivers and 2 upgrade charges of $50 each, totaling $115. Why, I don't know. I requested the basic equipment at the beginning and they said because of the downgrade we have to charge you an upgrade charge. If this is not bs, I don't know what is.

When I called customer support, they told me it was $15/box to ship. I told them the May 1st conversation was taped and I was not told it was $15/box, but $15 total leaving me a credit of $3.99. The person spoke with his "coach", Bridget, and told me there was nothing they could do. My credit card will be charged. The call was handled by an office in the Dominican Republic, so I can see where they couldn't care less what they say to me. They are probably lowly paid, and instructed to tell US customers "too bad". When I had Cablevision box, I was not charged any fee. Apparently Dish Network do not have any local offices in the US. Everyone is basically a contractor for them authorized to do installs, but cannot re-obtain old equipment. I will never re-join back with Dish Network now that I know their boxes are not "free" as they claim in their advertisement.

Installation was prompt and courteous. Before leaving my premises, the installer informed me of a couple of things I had not yet been made aware of: (1) there would be an additional monthly charge for on premises account service unless I wanted to pay $85 per service visit. 2) They gave me the impression that I would have DVR service on my 2 HD TVs. They did not attempt to clarify that there was not 2 HD DVRs but one DVR operating 2 TVs. Also, the second TV was not in HD and would have to order a separate HD DVR receiver to get HD service at a significantly higher price. 3) The most important, he told me my 4 local stations would not be in HD because Dish Networks did not have an agreement with the local stations. He suggested I install a separate roof mounted antenna to receive the local stations if the quality of the picture did not meet with my approval. I was informed by the installer that Dish Networks was the only provider that did not have local stations in HD.

This was not acceptable in any way. I began calling Dish Networks and must have talked to 10 different people without getting my issues resolved. I was finally told I should have asked about the local HD stations in advance. I then requested cancelation and was informed that I had to honor the 24 month commitment. They purposely misrepresented their services by not providing essential decision making information, knowing no one in their right mind would accept a service with one of the main components missing (Local HD). They tried to bully me into continuing their service by threatening me with the 24 month contract.

To add insult to injury, they began billing my credit card. The never had my authorization to do so. They asked for Credit Card info (they said) to verify I was who I said and to get approval to open my account. They never said they would try to hit my account without my knowledge to try to get money after I canceled their services. These people are predators and do not deserve to be in business. They kept test billing my Credit Card under $100.

"Thank you for taking the time to contact us. We understand your concern. Our record shows that the account has been cancelled. We have also noted this matter on your account that the technician took the equipment on May 20, 2010 because it shows that we haven't received the equipment. Equipment will need to be returned within 30 days of disconnection to avoid equipment return fees, which include the receiver, remotes and LNBF or the eye of the Dish located at the center of the satellite Dish.

Thank you for your email. General billing and programming information can be found at Dishnetwork.com. If you have any further questions or concerns, you can reply to this email or call 1-800-894-9131 for more specific information.

Angeli **.-4QU"

This message is to certify the services which were not completely activated on 5/19/10 when the technician came out to be canceled immediately. No contract or paperwork were signed. The technician came back out on 5/20/10 and the equipment was picked up. Also spoke and contacted Jerry **.

I called Dish Network to inquire of this new bill and they told me they never received the original box that I returned via UPS with a tracking receipt. I disagreed, and then they demanded the "2nd" box I have been using these last 9 years. I informed them that it is mine, and it was paid for through a lease to own option, and I had paid $149.99 for it. They asked me to provide proof of purchase, or return their equipment. I asked them to look at my last 9 years of service, and recount how many receivers I was listed as having in my possession, that belonged to Dish-Network. They said "1". I asked them to produce an invoice number to correlate with the "old" receiver they were demanding, under threat of my damaged credit, and they could not produce a number. They asked me to give them the serial number from my old Dish box, I did, bit I changed the last 4 numbers. They then announced that those were the numbers of their "missing receiver."

I caught them in a non-truth. I requested that they produce the correct numbers of the box they were claiming, and again, they could only repeat the incorrect numbers I gave them. I then reminded Dish Network, that I had been paying $5.00 extra every month, for the last 9 years, to use my personally owned receiver, which they gladly accepted. Now that I had established that they did not know the accurate number of my receiver, I asked them. "How can you request something you cannot identify as yours?" They said, "Mr., if you cannot produce the original purchase receipt from 9 years ago, we have no choice but to charge you, and take you to collections". This is extortion, and in my book, outright theft. I have retained the serial numbers from the back of the receiver in question, to take to court with me if I need to.

I have no need to the receiver, so I agreed to return it to Dish Network, but I also explained my dissatisfaction with their underhanded methods of obtaining property that is not theirs, on threat of credit damage, and extortion. Nasty company. I will tell all of my friends and acquaintances to use cable or any other type of entertainment, other than Dish Network. If they do not erase my debt, or acknowledge receipt of this item, I will spend $10K if I have to to sue them in open court. Out $149.99, hours of stress, and a feeling of being bullied by extortioners.

Today, 6/4/10, I received a call from the collection agency, which should have never happened. I contacted Dish Network where they confirmed that I said I would send a $20 payment immediately, but deny any notation about the monthly payments of $20. They now say they do not and have never made payment plans. So apparently, they have uneducated employees on their policies or they simply train them to lie. They mentioned about automatic credit card payments today, 6/4/10, but never said anything about them on 5/1/10 when I spoke to them which to me sounds like a payment plan.

So I have been lied to and sent to collection which will now affect my very good credit rating all due to either a lie or very bad employee training. I just want my credit rating to stay very good. We are all dealing with the economic problems that are occurring today and I would just like to see that what we are told is the truth and not thinking that we took the necessary steps to keep a good standing and being lied to.

This company did nothing to right its wrong and I am the one that is now going to pay for it. I want to pay it off. I have no intentions of not doing so. I just find it unfair that they tell you one thing and turn it around and lie. There is no economic or physical damage, just much frustration which should have never happened if the situation would have been handled correctly in the first place.

I have direct debit from my checking account so I do not check my bill every month. This past month my bill increased by $6 so I looked at previous bills and realized that last month it had also increased. I called the company and was told that I had received a "free" Service Plan (15/0) for 6 months and that I was required to call and remove it after the time period. I did not request this and was very clear when I signed up that I did not want any free service that required me to cancel it after a given time period. They refused to remove the charges.

It is criminal that a company can sign you up for something that you do not want and take your money without informing you that they are doing it just because they have access to your account. If I were not enrolled in auto pay, I could have disputed the bill from the start. They should have to give notice of changes to your account prior to making them. This is a scam!

DISH is a less than honest company, and their customer service is very poor. We should have been suspect when we were transferred through five different people to initially start their service. Most times that we call, we deal with at least two different people. DISH has several 800 numbers as well as some 424 area code numbers that they rotate, so in one week, a number may work and the next it's disconnected. The Indian people are very polite, but very hard to understand.

I encourage everyone to stay away from this company. But if you do decide to go with them, be very careful to read the contract completely before you sign. Also, be sure to document all conversations and get names of the representatives that you deal with. Good luck. We have not yet settled the final costs, but we will probably wind up paying approximately $400 out-of-pocket for one month of basically non-functional satellite TV from DISH. So much for a 30-day trial with no cancellation fee.

The first time they shut the service off, I had a $71 credit and the bill was only $24.99 a month, how is it I was behind then? Now they charged me a reconnect fee of $20 to restore service on that occasion. Then I had a $91 credit when they restored service. I called and talked to someone and explained that the channels they were offering for the service was not satisfactory, then the agent I talked to said that I was misinformed about the packages, and still wants me to pay a reconnect fee and an additional $48.50. This makes no sense if I have a credit. How does an account become prepaid with a commitment? While I was on the phone with Dish Network, I asked to speak with a supervisor and they hung up on me. The main damage caused is that I did not agree to a 24 month commitment. I am not going to pay a $367.50 cancellation fee for a prepaid service. Hence the word "prepaid".

We also explained to him that the technician was rude, cursed in front of my 3 small children. My neighbor even stopped by and was a witness to the way the technician was slamming things around my house. He even said at one time he thought the technician was going to take my door off its hinges. Aaron informed us that they had received complaints about that particular technician in the past. We waited and never heard from anyone.

After we had called numerous times, we were told on 04/19/10 that the owner of the company decided that our claim was denied because the technician denied causing the damage. He also told us that the technician admitted to the rude behavior and our other complaints but not damaging our home. We were contacted on 04/30/10 by Todd ** and told the same thing.

We expressed our displeasure adenopathy, said that we wanted the satellite removed from our home and that we would be contacting BBB. After Dish Network received the complaint from BBB, we were contacted by David ** on 05/09/10 who said that we would be released from our contract with no fees and that the damage claim would be resubmitted and "taken more seriously" since we had filed the claim. He said we would hear something within the week.

After us contacting Mr. ** several times, I was notified today, 06/02/10, via email that our claim was again denied. At this point, we really don't know where else to turn. We really can't afford an attorney. I called several today and was told that there would be an approximately $250.00 fee just for a consult. That hole was not there when the technician came in and it is obvious that he had to move that dresser to install the satellite. It's a smaller hole, but a hole nonetheless.

BBB told me I should contact you. Do we have any recourse? Is there anything we can do to just get our wall fixed?

On 06/01/2010, the apartment management advised us the dish "must be free standing on our patio" and they would be removing the dish on 06/03/2010 if it was still there. We contacted Dish the same day. A rep for Dish (executive resolution specialist) advised federal law states the dish can be anywhere around our unit as long as it is not blocking anybody's passage. I pulled up the law and it clearly states a satellite dish must be in areas "that are exclusively used by the renter.” So not only were we given false information, but they are charging us a cancellation fee. We had every intent to keep the service when we moved. But how can we be expected to pay for a service that we are not receiving. Now, we are being charged a cancellation fee for a service we are not willing to keep because the business cannot provide. Due to the cancellation of the account, we must pay the cancellation fee of $17.50 per month remaining on the contract. The estimate of what we owe will be $359.

I wanted the mil channel and they said it would be on the upgraded package for an additional charge. I agreed and after 30 days, they discontinued the mil channel and told me that it was free for only 30 days and to continue with the channel it would be 10 dollars extra on top of the upgrade charge. If I decided to downgrade, it would be an additional 5 dollars extra. I have been treated unfairly and I am disabled and elderly. I need assistance.

The supervisor was more cordial but was dead fast on the $15 service fee. But he could go beyond that fee by offering me assorted free programming for a time and pointed out that it was over $90 of free stuff. So, I explained that I did not call fun or free stuff or to get something free. It did not matter if he gave all their programming for free if I could not get a signal, which is all I want and without so much hassle and a $15 fee. Eventually, I resolved that the $15 fee was worth them losing a customer. So my next step is the $215 cancellation fee. I still can not figure how that is fair. I have to pay because they can not provide me with the service I contracted and paid for.

The installer was at my house for over six hours, trying to hook up my TV. The day he installed it not once did he or any of customer service staff tell me that I was being charged $10 a month for the box that was free to begin with. Also, when I called in to complain, customer service from overseas promised me a $10 a month credit for six months, that never happened. I called customer service again two months later because I didn't see a reflection of that credit, and they had no record of this credit on file in the notes of my account. Then, I was told to change out the box that was costing me an additional $10 a month that would cost me $100 service call! I asked to cancel and they told me I had signed a two-year contract and could not cancel, even if my rates went up, which they did, drastically. What they did for me is promise me three months of free HBO and Showtime and told me to call in again and ask for another three months. When I did that, I was told that you could only have three months free one time.

Every time it rains here in Missouri, which is a lot during the spring and summer months, I would lose service, I would have to wait on hold for over a half hour to be connected to the proper person to help me and they would tell me to reset the box. It did not help, and service would come back when it stopped raining or was down to a drizzle. I finally have had it when I opened my Discover card bill one day and saw that my bill was almost $90! It was $87.87 to be exact, just for TV service! I called in to try to have my service reduced, but they said they could only make it 10 dollars less by taking off the HBO. I then asked to cancel, and once again they threatened me with doom and gloom and high cancellation fees of the supposed two-year contract I signed, which no customer service rep, manager, or supervisor can provide me a copy of with my signature on it. I went ahead and cancelled and was told I was going to be charged a $125 cancellation fee plus a $15 shipping charge to send the box and remotes back. No one will come to take the dish off my roof, it just has to stay there, even though it's ugly and gaudy and I did not put it there in the first place, your technician did.

I feel that when entering a contract, both parties have a role to fulfill. I, being the customer, have the obligation to pay for the services that I use from company and the service provider has to provide me with that service--uninterrupted by rain or snow--and notify me when there's a price increase and give me that option to proceed with service, otherwise cancel when I cant afford it or see that the charges are excessive. A one-way contract should not be valid and my 10 years of retail experience and Bachelors Degree in Fashion Merchandising have always taught me the golden rule of retail, which is, "The Customer is Always Right". Having a degree in Fashion Merchandising is basically the study of the exchange of goods and services. I was taught to study buying patterns of consumers. I did countless case studies on marketing and learned Micro and Macro Economics. I also had to take three courses of dreadful accounting! And that was the tip of the iceberg!

The one thing I was never taught was how to use intimidation tactics on my customers and to make false promises of credits and then never fulfill them. I have warned the last supervisor before I cancelled that if she would charge me this cancellation fee and shipping fee against my wishes, that I would dispute this with my credit card, Discover Card, who has given me 10 years of wonderful service, and to all of your competitors, Direct TV, and Charter for them to do whatever they wish with this letter, and file formal complaints with the Better Business Bureau, Missouri Public, Utilities Commission, and of course the State Attorney General of Missouri. The wonderful Chris **, their manager, simply laughed at me and said, "Okay, you do that now".

If they do not rectify this situation and credit is for the cancellation fee and shipping charges on my Discover Card, then I will have no choice but to file formal complaints. I will be sending a copy of this letter to all of these organizations and more that I had not mentioned to the manager such as, NARUC, PUC, and PSC. I can either proceed with a complaint or send a second letter stating the outcome of reply, or send them a copy of reply letter to me. In any regards I do not like the way company conducts business and I wish to see changes in their philosophy of customer service. I'm being charged $125 cancellation fee plus $15 for shipping and they are leaving the satellite dish on my roof.

Within a week, the HD DVR that had been moved from one room to another went out. It had an error message and the DVR would not play back what I had recorded. I called and spoke to a CS tech for 45 minutes before she concluded that the drive had gone out and she would send me a new one, which I received within 4 days (for the record this took place on May 1st). I spent 1.75 hours on the phone (outsource) to install this device. The tech was obviously not totally qualified, as it was apparent that she was reading a manual/script.

Within a wee,k this receiver went out; error message that the receiver needed to be unplugged and the re-installed. Again, I spent over an hour on the phone (outsourced) and with someone who did not really know what to do or how to help me. It was concluded that I need another new receiver and sent one out but this time it was the wrong one. They said that it was the one that I requested but why would I have requested a device that I couldn't use. Instead of waiting for another one to be sent out, I requested a service call to have a tech bring out the receiver and install it. I was told that this was not possible because they couldn't guarantee that the correct receiver would be on the service truck. I found this statement very confusing, since I had to have them come to my house for the original install and I see service trucks in my neighborhood all the time.

Being completely frustrated by the refusal to do this, I asked to speak to a supervisor. After 15 minutes of being on hold, my call was disconnected. I called back and this happened 3 more times...I gave up. I called back the next day from my office and spoke to another person that told me, the same thing. I am still so confused by this policy. I was leaving town, so I simply had them send out a third device. After it's arrival I spent another 90 minutes installing it with the help of a very sympathetic CS tech from somewhere here in the US. I was told by him that I would receive a credit because I was not able to watch or record on two of my TVs (one of our TVs is on a separate receiver).

A few days later, I call CS again to ask if they had received the two receivers that I had to mail back... which they had. I then asked about my credit and was told that I would only be given $19. My monthly bill is $78. I was without service on my HD/DVR for 11 days and had spent well over 6 hours on the phone trying to trouble shoot with unprofessional and under trained staff (except for the last gentleman). Even the supervisors were rude and very unprofessional. I am a customer service trainer for the city I work for and if any employee or myself treated our customers the way I was treated, they would be fired. I think the time I spent doing their job (removing the broken device, putting in and hooking up the wires, then sitting in front of my TVs, scrolling through options, waiting, and waiting until everything installed) is worth much more than $19. I do not have satisfactory options to replace Dish and because I upgraded one of my receivers to the DVR, I am stuck in my contract until April 2011. Please let me know if you have any suggestions or can help me get out of my contract. I am truly dis-satisfied with the service I have received from AT&T Dish Network. [I would like an attorney to contact me. ]

My complaint is that I am having to pay for service I was unaware of and did not receive. I trusted my bill to keep me informed of the status of Dish Pause. Why bill me in advance then on the next bill remove and bill me the regular service? I believe that is a deceptive practice. Dish would only refund the amount that is for future programing. I believe a bait and switch occurred which the rep acknowledges but stands by the policy. If my Dish were to resume on 4/16, I should have been and paid for it on the April bill. I have since cancelled my service. Thank you for listening.

After much go-around, I asked to speak with his supervisor. After being on hold for several minutes, the supervisor, name of DeLane, chastised me for not listening to the rep, indicating that the rep was in the process of telling me he had to get a supervisor, when I asked to speak to a supervisor because I was getting nowhere with him! What a joke! DeLane was borderline rude and indicated that whatever they had to do on their end was done and the tech could now perform the job I had asked them to do in the first place. When I asked if DeLane needed to speak to the tech, he said no, the tech just needed to pull up a new work order. Well, the tech ended up having to call back in to get the authorization. In the past, their customer service over the phone has been iffy. This experience convinces me that I was being generous about not criticizing them. I can't wait to have someone ask me about Dish Network.

Cancelled service and will continue to fight them about the internet service. The public is being sold a bill of goods about how good their internet service is, when it is extremely poor and basically unusable.

I was not told by customer rep that I’ll have to pay additional money, if they need to install additional piece of equipment. I did confirm with Rep that it is going to be a FRR upgrade. Everything was okay until I received my bill. Dish Network charged me additional $199 for Dish Antenna Kit. They charged me without telling me anything upfront about any additional charges.

I am punished for being loyal customer. So they committed for free HD DVR upgrade and they did not meet their commitment. Its shame to see how greedy these corporations are! I called customer service to find out why I am being charged for $199, they were not able to explain and after 1 hour of talking, they gave me credit for $99, but still I will have to pay additional $100. I don’t know what our government is doing and cannot control these rogue corporations.

When the service man came out to install, he did not tell me he was putting holes in my roof (flat roof). The roof leaks in that spot, and I just paid $4 grand for a new roof. I put some tar on the inside of the roof to help.

Today I received a call from their sales department. When we answered the phone, they hung up. I called back to inquire why they were calling and they couldn't give me a reason. I asked them to email me an itemized bill showing all charges and prorated services, so I could see the amount they would be refunding me. They said they could not email it. They said they could only send it via USPS.

They told me that I would need to ship my equipment back to their company within 30 days of account cancellation or I would be billed the full amount for the equipment ($500). They are sending my boxes to ship it back in. It takes up to 10 business days (14 week days or up to 16 week days depending on when you cancel your service). So, I theoretically have less time to send it back then they have to get the boxes to me. On top of it (which is not listed anywhere on their website), they are charging me $15.00 to ship back their equipment. I'm paying them to cancel my service. I had a good mind to disassemble their equipment and ship it back in pieces.

The last woman I spoke to today provided me with her personal contact information. She told me that from now on I am supposed to call her in order to ask any questions. I guess they're finally fed up with me.

I then told them I did not get an iPod that was also part of the incentive to get me to sign up with them. Dish Network said they had no knowledge of any iPod being offered. I was told to ask the person who came out to install the system, who told me that was done through Dish and I would have to contact Dish. I just found out the offer had expired in December 2009. Today is May 18, 2010. I had to go online to receive this. No one told me of this. Yep, you guessed it. Too bad.

Also, I was told I would get Cinemax for a penny for a year, if I would let them bill my account direct. I've been down that road before. I said no, but I would set up account for them and that they could access. For whatever reason, they could not access it; and they would have to bill my credit card. I cancelled the card. I've been down that road too. This is all within the first week of service.

I told them that if they could not get it straightened out, I would cancel service. Then they said I would be charged for early cancellation fees. I was then told if I would return the equipment, they would see what they could do. I did know they are saying that I never returned the equipment and now owe for the equipment that was returned back in January.

I don't know what this will do, but I favor a class action here. This switch and bait has got to stop. By the way, they said they never sent the boxes out in the first place. As I won't go into details here, I have proof they are lying. This has been going on for 6 months with phone calls everyday asking me for the money that I owe them for early cancellation fees and not returning their equipment fees.

I explained to Dish network that the nursing home gets all of Robbery's disability check and there is no other money available. I asked and asked month after month for Dish to come and pick up their equipment, still I keep getting mail and phone calls from them saying "we cannot cancel this account Robbery must pay for this service until the contract runs out. I do not want them to call me any longer nor sent their statements month after month. What can I do to stop them from harassing me for someone else's bill or contract? Robbery is now at Chatham Nursing Home and will be there until he leaves this world. I am only Robbery brother, I do not nor have I ever had his money or belongings.

The guys showed up at my house, and the next thing, he's drilling holes on the walls. I asked him about it, and he said that's the only way to do it. I asked how come with the cable company, they don't do that. He said they do things different. At this point, I'm thinking I'm renting this house and now I'm gonna have to explain these holes.

So he works on this for 6 hours. As he's installing things, I asked him about the DVR. Well, it turned out they now sent you a dual one where 2 TVs share it so if you want to record a show you have to be watching that show, because the other TV is being used and the DVR can't record the show. I said, "Okay, then give me another box." He stated he couldn't do that and that I would have to call the number again.

Within the first week, we lost signal and I had to spent 30 minutes calling the rep who kept asking if we had a storm. I live in California; no, we don't have a storm. He reset the signal, and the TV started working again. The following week, I tried ordering a movie; and the signal went dead again. I had to call and spend another 30 minutes.

I decided to call them and cancel my services, since I am very unhappy with their stupid DVR. They transferred me to a guy who's just reading things and told me I have to pay $400 that would be charged to my credit card on file and $15 to send each box back and that the dish itself stays on the roof. They don't send anyone to take it down. So at this point, I told him to transfer me to a supervisor named Jay who did not helped at all. He just kept repeating his self, stating my contract started the day of installation.

I told him about the 30-day trial, and he told me 10 times they don't have such thing and that since I got this through a retailer, to call them and have them pay for my cancellation fee. He also said, "You should've called us directly to avoid misunderstandings." I said I called the number on your website, and you are liable for this if this is one of your retailers. He didn't care and said the only way you won't be charged would be to continue with your services. So I said, "Whatever, just leave my account alone."

He said, "Well, your account has already been canceled. So there's a $20 fee to reinstate your services and your monthly fee would now be a regular price of $64.99 versus $47.99 that was offered to you." He said that since my account was canceled, so was the offer and that he would try to get it for me again but needed to get a manager's approval.

I asked to speak to his supervisor, and he said there was no one above him and that he was the supervisor. I left it alone at that point and called their corporate office, and it's just a recording and no one picked up the phone. I called the retailer the next day and left a message for Lamoniqa, the girl who set up my services. But she never returned my call. I spoke to a different salesperson who told me they don't offer 30-day trial period. These are conned artists, and there should be some legal action taken against this company.

Finally, after several calls to UPS, I got someone to get the tracking number and the thing was picked up on April 4, 2010 and they billed my credit card on 5/11/2010 in three charges $99, $99 and $2, which totaled $200. When I called them and told them the tracking number, they just said they would note the account. I said I wanted them to contact my credit card company and was told I was being transferred, but instead was hung up on.

This same thing happened approximately 4 years ago when I returned an old receiver. They tried to charge my account with $200 and I had to come up with the tracking number. This time has become more involved, since I also called Citicards to dispute the charges. I got a hold of a foreigner who I could not understand and he cancelled my cards and issued new ones. Citibank kept the credit on my old account, but transferred the charges from dish to my new account # and I am paying interest on it. I have called Citicards 4 times trying to get this straightened out and it has yet to happen.

Dish has not contacted me or the credit company. They should be investigated again for ripping off the public. This is a repeat proactive for them and there is no telling how many people have been ripped off by this horrible company.

My issue is the following, to be clear: I did a lot of research deciding if we were going to go with company, DISH or with your competition DirecTV. I spoke with numerous salespeople and can give you their names and ID Numbers as well. Here are the facts:

When we purchased Dish, I explained to the rep how we watch TV. The rep told me that what they were putting on the account and giving us would allow us to do exactly what we wanted to do. This was a lie, but I didn't find out it was a lie until after installation and figuring out how to use system. Here is how we watch TV, this will help going forward so that you understand what I told the rep and how the equipment that we were sold/given doesn't match or allow us to do what we want to do.

We have 3 rooms; living Room, bedroom and attic. My fiancé watches TV in the attic and I mainly watch TV in the Living Room and Bedroom. I am rarely in the living room and bedroom at the same time, so the rep suggested that we mirror those TVs, which I was fine with. Here is the scenario that I gave the rep: its 10pm, I am in the living room watching TV live and recording another show on another channel at the same time. My fiancé is in the attic watching live TV and recording another show on another channel at the same time as me (10pm).

The rep that we spoke with told me that the plan would include the channels that we specifically wanted, which was true. I was also told that whatever Receivers he was sending would allow us to do that. I was also told even though with the mirroring, I would have remotes for all 3 TVs. I only have 2. This was a lie. Our current situation, the equipment that we were sold does not allow us to watch TV how we want to. We were misled and flat out lied to just to get a sale. When the installer came and told me that he only had 2 remotes, I let that slide, because at the time, I know that mistakes sometimes happen and I thought that I was working with a reputable company that would provide excellent customer service and a good product (television service).

I have spent well over 15 hours on the phone with various reps at Dish. I have wasted a lot of my cell phone minutes and my valuable time. I have been given the run around and I am at the point of wanting to return the Dish and go to competition and give them my business. So, after realizing that our Dish receivers/programming didn't work the way we were promised. I called customer service. I was given the run around and no one would help me. They thought that I was just trying to get something for Free, which I wasn't. I just wanted Dish to make it right and give us what we were initially sold on. Please note I do have every rep’s name and ID as well and can provide this as well.

So, I was getting nowhere with Customer Service and remembered that I kept the salesperson's number that I initially spoke with. I called the Sales Office. Mike remembered speaking with me actually and apologized for giving me the wrong set up and that is when we brought his boss Ulysses into the conversation. Ulysses wanted to make it right, since his employee told a customer the wrong information. Ulysses was able to issue me whatever additional equipment that I needed as well as the remote based on fixing the mistake that his rep made. He apparently put a Promo Code into your system for this. It just so happened that we were have Technical Issues with our Dish and I had a Level 4 Tech coming out on Sat, so what Ulysses did was add the additional equipment to that job for Sat. This all happened on a Monday or Tues, then come Sat when the Tech comes to my house. He is completely unaware of any additional equipment. I have a printed email from your company telling me that I was going to be receiving it.

So, with the tech standing in front of me, I called Ulysses. He wasn't in, so I spoke with Troy. While I had Troy on speaker, the Tech called his contact Esmeralda at Dish as well and he put her on speaker. So, the 4 of us could all here each other. Esmeralda was very rude and told me that corp took back the Promo that Ulysses gave me because it was unauthorized. They didn't even have the decency to call me prior to the Tech coming on Sat to tell me that they were taking back on their Managers promise to make things right. Did I mention that I have a printed email from your company stating that I was getting the additional email? So, we had everyone on the line and we all could hear each other.

Then Esmeralda hung up on me. I wasn't rude and I found her treatment towards me to be extremely unprofessional. I am still trying to get in contact with her supervisor to explain to them how their employee is treating customers. The tech that was standing in front of me heard her and Troy from Sales who was on the phone heard her hang up. A minute later Troy told me that she notated the account that I hung up. Then Troy told me that he then added a follow up note saying that he heard her hang up. So Troy told me that he couldn't do anything without Ulysses who was the Manager. The tech helped us get the TV to work, by the way which was a very simple fix that should have been able to be fixed over the phone, but your phone tech's were not able to do help over the phone, my fiancé spent at least 2 hours trying to trouble shoot over the phone prior to the tech coming out. Just a quick mention, the tech was very unhappy that he had to do such a simple service call, when it should have been able to be worked out over the phone. The tech was Galen. He was very nice and professional. To be honest with you, he is the only person that has treated me with a professional attitude throughout this whole ordeal.

So, after Esmeralda hangs up, Troy tells me that he will tell Ulysses what happened and they will escalate the "hanging up" issue to Esmeralda's boss as well as the removal of my Promo to get the equipment that I was promised. I had to call Ulysses and Troy to follow up almost every other day. They never once gave me a courteously follow up call to give me a status update even if it was to let me know that they didn't have news, but were still working on it. I am an Inside Sales Manager, if any of my reps treated our customers or prospects in the manner that you are treating me, I would fire them in a minute. I am not just someone who is looking for something free. I am a Customer who wants to be treated with respect and to work with a company that I feel appreciates my business.

I can't tell you how many times I called in, but I can promise you it's near the 30 times mark at this point. I keep calling in and asking for Ulysses and I'm told he is out of the office or on the phone and will call me back. He never does. Then one day, I believe that he actually answered the phone and pretended to be someone else. This is absurd at this point. I call in yet again on another day and get Heather F90, she was rude and told me that she would transfer me to the legal dept. because at this point I am sick of the run around and I am going to pass [their] legal info onto my lawyer and let them handle it. I've wasted too much of my time. I asked Heather for the number, she said she couldn't give it out, but that if we were disconnected she would call me back right away. I asked her to promise to call me back if we were disconnected. She hung up on me and I never heard from her again. Per Heather, she said that a 3rd party sales company where Mike P1L and Kim (From Sales) who sold me the equipment were from, were actually not Corp Dish employees and that I needed to work out the issue with them. Heather said that they actually had the right to issue me the credits and give me the equipment, but they would have to absorb the charges for their mistake. Heather wouldn't give me the name of the 3rd party company that sold me the service. She said that she couldn't find it in her system.

So, after getting hung up by Heather, I call back into Sales, Mathew KU7 tells me that Ulysses is no longer with the company. Then I go over and explain my situation to him, expecting him to pick up the ball since he is now the manager. "He has been for the past week", he says. I also must add at this point, he is a very "green" manager and lacks management and customer service skills. He tells me that he can't help me and to call Customer Service. He was short and rude with me. I told him that I wanted to speak with his boss, whoever was Ulysses boss as well. He told me that he was the boss. I told him that he obviously reports to someone and I asked to kindly speak with that person. Then he puts me on hold in a very rude manner and guess who is on the line, it's Ulysses. He told me that he was transferred to another dept. Mathew lied to me and told me that he was no longer with the company. This is another lie that a Dish Rep has told me. Ulysses explains to me that he did his best to try to help me, I don't believe him at this point, but he puts me in contact with Caesar G. PWE and Caesar takes my info listens to the situation that I have now probably explained for about the 40th time and promises me that he would get back to me by the end of the week. This was on May 5th around 8pm EST. I haven't heard from him since. I have left him numerous messages and nothing.

I have been lied to, over promised and under delivered, treated poorly and have just simply to put it, been strung around and have wasted a lot of time. But, now it's the principle of it. I want [their] company to make it right. I should not have to pay for additional equipment, when I was initially told what I was getting is what I needed for how we watch TV. I was also told that I have to pay to have someone come back out. This is absurd that company is not willing to own up to a mistake made by a commissioned and untrained salesperson.

Per Reps, I need Dual Receivers for both the Attic by itself and then a dual for the living/bedroom mirrored TV's. I would also like a remote for the living room as promised. I should not have to pay for this since I have an email stating that I am getting equipment but never received it. I also have very detailed notes of who I spoke with and what about. I am asking for someone in upper management or at an Executive Level to contact me immediately. I have spent numerous hours over the phone, wasting my time and money and cell minutes. It has caused me a lot of stress and anxiety and frustration.

I also learned many contradicting things such as the following: 1. my contract is for 24 months (Really surprising for me because I was initially told it is for 12 months. Also since the technology is changing every day, a 24 Months contract is really absurd) 2. The price will go from $19.99 to $49.99 after 1 year, for the rest of the 12 months. 3. One of the manager in the call said he can provide me with a HD-DVR but not an HD receiver (an HD DVR is useless if I don’t have an HD receiver) 4. An additional $100 will be charged if I need HD-DVR/Receiver.

At this point I told them that either they have to give me what I was offered initially or undo everything if they can't provide me with what I was offered with no cost. They refused it saying either I need to upgrade to get what I was offered or $100 to undo what they did at my place. In effect: 1. I lost the existing Comcast cable service which Mr. K. disconnected. 2. I spent a total of 13 hours (in two days) on this. 3. I lost my peace of mind. 4. A threat of additional bills from Dish network, in spite of me not signing any contract so far with them. Please help and advice me of the next step I take. I just want to get rid of their service without any cost and mental agony.

I mentioned several times that I'd like to get out of my contract, and they just want to transfer me to that department which then tells you how much money they are going to charge you. I have 4 months left in my contract, and they recently went up on their price! Even though I spoke to operators and supervisors who said they would credit the increased portion each month through the end of my contract, they have not done this and now refuse to.

Today, May 14, I was notified that my cost would be $10 more, because I wanted HD service. Customer service ( 2 reps, plus a supervisor) would do nothing to rectify what is obviously a "bait and switch" technique, and that my cancellation charge (if I decided to cancel) would be over $400 (for one full day of service). They would do nothing about my problem, even though their sales rep misrepresented the cost! Can you imagine that? Their employee misrepresented their product, yet they couldn't rectify the problem! I was warned about how bad Dish TV customer service was, but didn't believe them. Especially nowadays, where there is so much competition. I am paying $10 more a month, or a $420 cancellation fee, plus much aggravation.

To remove the dish from my roof, it will cost me between $60 to $85 and seal the screw holes on the trim. We honored the contract for two years and paid them in full, the come up with these charges to return the receiver, and I had to use my time and gas to return their equipment. This is unfair to consumers to nickel and dime us. I am disabled we are seniors. I called Dish Network and spoke to Terrance. He refused to give his last name and stated that we have to pay for returning the equipment.

I stated that they are overcharging me $15.00 per box and I sent two boxes back, they stated that it was three. I have UPS receipt to prove this. Then I asked Terrance about the dish on my roof, he stated that's my problem. I told him it was a fire hazard, and he stated again that's my problem and that they did not remove the dish from the roof. I have a fire hazard on my roof, not grounded. It is going to cost me $60 to $80 to remove and seal screw holes on trim. It cost me to travel to UPS and they are charging me to return there equipment, and overcharging me on the returns.

They were rude and gave me the "That's your problem, I don't care" attitude that really got on my nerve. They didn't want to bill us the $115 on the next bill. We have to pay in advance if we want to continue the service at our new place. If we don't pay the $115, they will still charge our debit card $48.87 every month for the service at our old place, even though we are not going to live there anymore. That is the same as telling that we will have to pay for TV service for a stranger that is going to live at our old place. They said it's either that or we can cancel the service and they will charge us $17.50 times the months remaining in our 24 months contract, which is 22 months x $17.50 = $385 and that amount will automatically be debited from our debit card! What a rip-off!

They flat out refused to give us alternative to just bill us the $115 on the next billing cycle. We are moving to a smaller house to save money in the first place and we have to cut our expenses. Moving incurs a lot of expenses and we have a very tight budget (we even have to borrow money from people to cover our moving expenses!), so there is no way we can afford another $115 unexpected expense just to move our Dish Network service. Dish Network doesn't care about our problem, they won't give us any solution to this matter. We can't afford to break off the contract and have to pay $385 charge from our debit card, so we have no way out but paying $48.87 every month for the TV service at our old place (which we can't even enjoy) until we financially get back to our feet and be able to afford the $115 fee just so we can enjoy the service at our new place, which we are already paying every month anyway. That really sucks!

What a lousy service they give their paying customer! We, as customers, feel that we were misled by their ad, deceived, taken advantage of and ripped off by Dish Network, and the worst thing is we are stuck with their lousy service for another 22 months. We can't even enjoy the service. They only want us to pay, they don't care if you don't get the service. Just like their customer service told us, "It's your problem, there's nothing else we can do".

I will be disconnecting Dish as soon as I can, although I am under contract and it will cost me $15 a month for each month until Nov 2011. I am very upset that I was charged almost $80 for NHL Network where there was no programming being broadcast. I am also very upset that I was treated rudely. There was no need to be that way, I was not rude to Tim.

I am locked in for two years and I worry because I have already read that someone was charged for HBO after the free three month trial even though they declined it in advance. I told them not to give me the free HBO but I doubt that will stop them in three months because of what they have already done. Cox did much worse things, I thought I would try Dish because I also have DirecTV and they're not great either. We are paying for repeat movies that they show over and over and nobody is doing anything about it.