DISH Network Reviews

From the very beginning when I gave them my credit card there have been bogus charges. Calling Dish does no good. I cancelled my contract in Oct. and sent back their equipment. I paid their early cancellation fees and still they keep calling me at all hours to pay more. I refuse to give them my credit card again and asked for a formal bill explaining what their new bill is for. They are the worst company I have ever dealt with.

We got Dish through our phone company. Reason was so my husband could watch all Nascar racing. Never was we told about any problem receiving because of analog or whatever. Why can't a company as big as Dish TV get all the ABC channels?

When the man came to install the dish, both my daughter and I asked if the trees were going to interrupt out quality of service. He stated no and that he had a strong signal and in a week another team would come and install it on a pole and move if necessary. When they came to put it on a pole we were told it never should have been installed. They do not gave a clear signal and when the trees bloom it will be even worse. Now I have holes in my siding and walls left from the installation. I asked if I get to keep the iPad since you get an iPad with installation which I did gave and was told. “No you would have to send it back.” He was offering me an apology. I was lied to just to get my business.

Dish should be banned by the FCC. Their supposed HD channels are always converted into SD Channels and their User Interface is the worst I have ever seen. Makes no sense and etc...

it took at least 3 months of a fight to get the problem fixed, all is working at this time...thanks

I have never used dish network, however today they debited my acct $381.00 I HAVE NO IDEA WHY! ! When I Called To Get Understanding THEY Were rude & kept me on hold forever. They said it was nothing they could do, that my bank would have to refund my money. I have no idea as to who used my debit card to pay their bill but they will pay for this. $381.00 is a lot of money that I shouldn't be RESPONSIBLE FOR. PLEASE HELP!!!!!! !

On channel 101, DISH NETWORK advertises if you have Dish service, you can access Dish Anywhere/Everywhere on your mobile devise smart phone, tablet, etc. free. This is NOT TRUE. I followed their procedure, setup an online account so I can watch tv on my android phone. I have been a loyal Dish customer for several years, I have two Dish receivers to operate 4 tv's. Now I am told that my receivers are NOT compatible with this service and I must UPGRADE for an additional charge to be able to access this feature on my phone. And I will start another 2 year contract period. THIS IS FALSE ADVERTISING!!!!!

They told me I had used my allotted 10 gigs of satellite bandwidth in 4 days. I have never used that much in my life and I have had internet for many years. Also I watched no movies during those 4 days. They gave me a 3-month free subscription to premium services, but then left it up to me to cancel if I didn't want them at the end of 3 months... I of course forgot about it and accrued another $100 of charges I never used. I recommend going over the airwaves and getting a digital antennae... You will get the best channels. Now I am stuck with a 2-year contract with a service I don't even want.

I sold my home and had no place to go at that time and I returned all their equipment with the prepaid boxes they sent me to give to the UPS people for delivery. And I used my debit card to open my account with Dish. They used that debit card to take out three hundred and twenty five dollars from my checking account without my permission. Plus at that I had to stay with friends and that's when they took my moneys from my account. I call that legal stealing moneys from my account and asked the bank and they said they set that all up when I open the account with them but was never notified that they would do that when I open an account with so they did that without my permission. Can you believe that? Now I want to say don't trust them. They lied to me right from the beginning.

Last spring we had a couple move into a rental we own next door to our property. We live out of town and service for internet is limited to dial up, which is very slow. They tried for Warner cable but it does not come out this far, Dish was the only alternative. They decided on Dish being that they are renters, we did not want the satellite on the roof because of it being to steep and would be a hazard if wind would blow it off. When Dish came out to install the two satellites, one for internet and the other for TV (for the renters), Dish made my husband sign a voucher because we own the house and made him give his credit card number. In the renter's agreement the renters sign we do not pay utilities. The renters were told we do not pay for internet service.

I was charged to increase the number of rings, on my phone. Had no idea their phone service only came with three rings. No one told me that TV and phone/internet were two different accounts. That means two early cancel fees if you want to cancel. Don't bundle with them. Twice they have said they didn't get my payment when in fact they had. This last time I was told to pay over the phone and stop payment on my check. I did. The bank charged me $15. When I went in to sign the paper, I was told within two hours they attempted to cash the check. Sounds like the need to spend our money on more help. Today was the last straw. They sent me a letter stating I was being charged $20 for the stop payment. Why didn't they tell me that on the phone? I am about to buy an antenna, can't be any worse than off the air or paid commercials.

Initial sales person promised low price 100 channels for 24mos price - box for ea TV free HD/DVR ea. TV, HBO, Cinemax, Show, Starz, PPV free for 3 mos, protection plan free for 4 mos, $ 25 gift card will come in the mail 3 weeks after install. WRONG after 2 installers and 11 phone calls Dish backpedaled on price and 24mos guarantee. Had a complaint in and promised resolution in 7 days on my 2nd call made to Customer service. 1st installer waited because he was given wrong information on pkg. I had to agree to upgrade my channels from 100 pkg to top 200 because sales initially did not explain that these were infomercial channels and price this person informed me of now did not exist.

Am I the only one feeling miscommunicated to about the channel packages? I counted over 1/2 of my channels, are info commercials. So they're counting these channels, in the packages? I could maybe overlook 10 or 20 channels, but 50 to 80. There's something wrong there. I just wrote in about it, we'll see. Most people feel the same as I do about regular commercials, they're annoying as all heck. Why do I pay for nothing but commercials?

If I could give them 0 stars I would. We cancelled our service because we moved to a location that we did not need Dish anymore. Took over 10 calls to actually cancel the service, then they failed to send the return boxes on time so they were delivered to an empty house. Another few calls to get the return boxes sent to new address. Returned the 100% working equipment. Dish reply: We did not receive the equipment. Us: Here is the tracking number & your e-mail saying it was delivered. Dish: Oh sorry, no, we meant it was returned non-working. BS. Avoid this company at all costs.

Son was emergently taken to hospital and will be there for indeterminate time. Had to cancel account as I was paying for it. DISH wants to charge me $340 for cancelling and will attempt to steal this money from my bank account that they have not had permission to access. Now to add insult to injury, they are threatening to take the $17 for shipping the equipment back to them. I have never dealt with a more inhumane service in my life. And I will terminate my internet and cable service with them as well as soon as my contract ends. They post commercials badmouthing DirecTV and they are far worse in reality.

I've had Dish for a year or more. And still have them. My bill was about $ 73.00 and I had one channel I watched more than others. Had it over a year, then they turned it off. Called them and they said I had to upgrade to get. The channel is 192 ID. They said it would cost me $30.00 more a month. I said take all the sports off. My wife and I don't watch sports. They said no. So. Now my bill is around $100.00 a month. And that commercial on TV about DirecTV now who is telling lies?

I just started service with Dish Network on January 8th or 9th. I received a bill in the mail stating "No payment due $0.00" and under the my bill portion of the website it also clearly states that my amount due is $0.00. The day before yesterday I come home to my service being disconnected. So I call Dish Network. The representative stated to me that I do have a bill due of $33.49 and my bill is due the 7th of every month. Yesterday I went first thing and paid the bill. When I came home I called them again to verify they received my payment. The representative I spoke to this time said my bill is $116 and until I pay I won't get service. Then I get transferred to another person who says the same thing. Finally they transfer me to a Supervisor who proceeds to accuse me of not wanting to pay my bill and said that my deposit was reversed and they never received payment for that.

I signed up for Dish at a vacation home in June 2012. Salesperson on phone told me the contract term was one year. When I called to cancel service was told there would be an early termination fee. When I told them I agreed to one year, they said they did not offer a one-year contract. Since I only have four months remaining and the termination fee was equal to two months I will keep until June 2014. Also, monthly payment went up without notice. If I am locked into a contract for two years, why are they not locked into the payment they offered. Reason for cancelling service is because the programming absolutely sucks. My package is supposed to have over 50 channels. Turns out more than half the channels are in foreign language or are infomercial channels. In reality I get about five channels, one of which is cartoons. I was misled by the phone salesperson in two ways - programming is not what I expected and contract term is not what I was sold.

A third party reseller created a Dish account in my name. When I tried to close that account, I did not have the correct phone number or password for the account, so I was locked out of it. After repeated disappointing exchanges with customer service, I tried emailing the ** address. That seems to actually go to the customer service department. I was actually contacted by a manager at Dish who seemed to feel that the level of customer service they provide is perfectly adequate and on par with everyone else in the industry. I suggested they should try to be better than the average but he was unmoved by my suggestions. Poor service and are actually proud of it.

Run, Run, Run!!!!!!!!!! I spent more time on hold with them than I did watching Dish. I sent everything back except one receiver to lower the bill until the contact ended and they could not find the items. Even though I have the tracking numbers and verified that they were signed for at their location. Their customer service folks are polite but I have spent way too much time on hold and dealing with them to get simple a task completed.

We have been a Dish Network customer for over 15 years. We worked construction and traveled with our dish that is how long we have had it. Back then the price was reasonable. Now it is outrageous and you have to continually keep calling back after a certain amount of time to renegotiate. You would think they would have packages for senior citizen or at least for customers who have NEVER been late on a bill. Plus, the Western channel is probably one of our favorites. I grew up watching Bonanza. They play the same ones over and over and over. I know there were more episodes than what is viewed. They do this with everything. There was one particular one with leprechauns I would love to see again. NEVER EVER has it been viewed. Seriously considering cancelling after all these years. Plus when you need technical help the people on the other end of the phone always act like it is your fault or you are stupid. Better start rethinking your business strategy.

I received a call about Dishnetwork specials, sounded good so I asked a few questions and decided to ordered it. Installer came out and was hooking me up with dish when I noticed the package I was getting didn't have the two channels I wanted and was told that it would be in my package, so I called them up, was first told there was nothing I could do about it and I said "yes there is, I will get your installer in here and you can tell him to get right back up that pole & remove that dish and put it right back in his truck and cancel this order." So while they were talking to him he was getting very angry at them (because he had just spent the last hour hooking up the dish) then he gave me back the phone and they decided to give me the 200 package at the 120 package price (because they had made a mistake when they talked to me the first time) that my bill would be 57.12 the first year and only 20.00 extra the second year so my bill would be about 79.00 a month. Sounded good so I agreed.

This is my second go round with Dish Network, I went with them because I had a decent experience the first time a few years ago. This time however, it has not been a good experience. I will be canceling my account and will never use them again. It seems that every bill is a different amount then they can't seem to explain why. As soon as a year is up, they raise your rates and still keep you locked into a two year agreement.

Dish Network should be ashamed! To begin with, their programming and their service sucks. There is simply no other way to put it. Since I am only one individual and I don't personally know anyone else who has had Dish, I can only go by the comments I have read online, but it would appear that their service is so poor, and can't keep customers, that they need to resort to extorting as much money as possible from their customers when they leave them, by choice or otherwise. In my case, I had moved to an apartment complex that did not even have Dish as an option, so I couldn't transfer my service even if I wanted to.

Dish Network is a thief because they told me they sent me a letter to see when I was going to pay my cancellation fee. After I saw that they went into my checking account and took money out without my permission, I called and told them I had been sick and had not read that letter. She said, "Well we mailed it out." Well to me that is steal taking money out my account without my permission. That like going into my purse and taking money without my permission, and saying "we sent you a letter." That is against the law to take money or anything without permission. Their price jumped up before it was time to chose a lower package. They will never have to worry about my choosing them ever again. They are thieves. I told them I will report them to the Better Business Bureau.

I have been a DISH customer for 3+ years and recently canceled. They routinely overcharge and their overall customer service is poor. They hit my credit card after I turned off auto pay. They charged for services previously canceled. I will never do business with DISH again.

When I first signed up for Dish Network, I was charged 134.00 for the first month and equipment. I signed a 2 year contract which I fulfilled but got no deposit back. Each month my bill would Randomly change. If I made the mistake of paying 20 cents less they would shut off my account. When I asked to change my bill date due to my income change, they refused and would shut my channels off for 3 days. They offer nothing of a variety but reruns and it makes me sick that a multi billion dollar company would not help support those below poverty level, with a lousy 3 cents a day for a couple channels..... GOOD RIDDANCE.

This is the second time around with Dish over the last 5 years. Nothing has changed and I will be cancelling at the end of my contract or before. You never know what your charges are from month to month and they keep going up every month. Even if you subscribe to a cheaper package they can always find a way to cheat you. I don't think I have ever spoken to a US citizen. I believe they route their customer service to India or Mexico. There has always been a lack of communication between us. I have always been a good paying customer. On a scale of 1-10, I rate this company 1!!!!!

My handicapped sister: DISH said "Yes, they bundle". When technician arrived he put unit on roof; knew "nothing" about phone or internet; he spent over an hour on my phone attempting to get answer. End result: no phone, no internet. End result: NO phone service in her area; internet at cost of $50/month. Had to get cell phone for phone service (another unanticipated expensive cost). MOST of phone calls ended up with persons whom I could not understand what they were saying as they were so "garbled". Asked to cancel service as they "misrepresented". Sorry: Gotta charge you apx $240 (give or take) for early cancellation fees.

I was going through the channel guide and discovered I was getting HBO and Cinemax. When I checked the month's free previews they were not listed. When I attempted to access www.mydish.com website, I was being diverted and unable to access my account. I called the customer service line and the representative told me I had agreed to the upgrade on a call I had made Jan 10th. I told her I had not made any call and I did not want the premium services, which she took care of while I was on the call with her. After hanging up I checked the call log on my iPhone and had a voice mail from Dish telling me I needed to up date my credit card info, which I did online. I never authorized this upgrade with anyone at Dish, nor when I updated my card info. I find it very coincidental that this happened while Dish was promoting upgrading service with HBO and Cinemax, and because of this I will be discontinuing my service with them.

Sales person told me the internet I was getting for $59 was 10kb at upload speed of 1 Mbps and I said I needed 2 Mbps. He said "Hold on, let me make sure I told you right," came back and said, "sir I can give you that for $59." So I agreed. Be aware, these sales people will tell most anything to create a sale. I'm not getting what he told me and because of their contract I'm stuck with it for 2 years. Next time I will tape every conversation dealing with these type of sales people.

3 months in my home nothing but problems, Dish tech here 3 times to correct (A) problem!! Still wasn't corrected. Super Bowl, would LOVE to have watched, could not. FOX NETWORK TERRIBLE, ONLY ON DISH NETWORK service. Contacted some Comcast customers (NO PROBLEMS) WOW! By far WORST television programming I HAVE EVER had.

I helped someone pay 5 dollars one time to set up their account. Dish Network was NOT AUTHORIZED TO TAKE ANY MORE MONEY from my card. They went ahead and proceeded to take 169.00 off my card to pay someone else bill and knowingly did not authorize this transaction. They will not refund my money until that person pays their bill? How can they get away with stealing money off someone’s card? Any other person would have to go to jail for unauthorized use of a credit card! Do not give these people a credit card number EVER they are crooks!!!

We went into to our local internet provider to have a service to our new address. The sales girl informed us that Dish was offering a special through them at this time for a great price. Skeptical about signing a contract, I asked how long we had to decide if this service was really right for us. She said that we had a 30 day grace period to make sure we were pleased. We signed up for our unlimited internet at 29.99 a month and we signed up for the smallest package Dish was offering for 19.99 a month for 40 channels. (These channels were 90% channels selling items, the other channels were ones that we already had from our straight TV.) The sales girl told us that for signing on at this time we would also get an iPad 2 as the sales promotion at that time. We were also told that we could pick up to two tv's in the house to have the service on free of charge. After two you would be charged additional.

I am a secretary and take good notes, so when DISH TV told me after 9 months they were going to charge me over 300 dollars to disconnect, I came unglued. They lied to my face then almost double charge me since the prorated amount should have been 156. Then tell me if I use the return labels they provide for their equipment they will add 17 dollars more to the bill!! When is someone going to put a limit on disconnect fees!!? This feels like the banks overcharging for NSF fees! Just another way to rip us off!! Besides the endless infomercials they call programming.

My Dish service went down this am... Called Dish tech. Need a repair man to come...12 days from today. The service is so poor they want you to pay bills on time but they can't provide the service when needed... then want to charge for the call. I won't be with them when my contract runs out. I thought the other company was bad. This one takes the cake!! Still waiting for the 12 days to be up.

Television is my elderly mother's only form of entertainment so when her local phone company offered an attractive bundle with Dish TV, I signed her up. About a year later, my mother became disabled and could no longer care for herself and per doctor's orders, we moved her into my brother's home in another state. The phone company was gracious and disconnected the phone with no early disconnect fee but that was because they assume no responsibility for Dish and I was promptly told that I had to deal with Dish directly. I contacted Dish, explained the situation and was told that the only way they would waive the hefty cancellation fee was if I moved my mother into a nursing home and the attending physician wrote a letter. I offered to get a letter from her treating physician, who deemed her unable to care for herself but that was not good enough.

I tried to cancel Dish Network because of the number of ** and advertising stations and lack of news and movie programs but was told I was under contract. When they sent me the copy of the contract it said if I didn't initial the term contract box I wasn't under the 2 yr agreement. The customer service agent insisted I hit a pin pad to accept. I don't remember signing up for 2 years or being told to hit a pin pad to agree. My initials aren't on the contract but they won't cancel.

Well today Jan. 29, 2014 I have had my one Hopper and three Joeys for a little over a year now and I have really gotten tired of everybody not being able to watch whatever channel they want to. When something is recording in one room, one of the other room have to watch the same thing. Well today Jan. 29, 2014 I call to get a Hopper thinking it was going to be the same price as when I put it in my rental house, and they had the nerve to tell me that the Hopper was going to be 299.00 or they will give me a discount of a 100.00. If I just bought a Hopper for 99.00 shouldn't this one be 99.00 also. This is really a RIP OFF. Dish Network needs to do better or close that sorry a business.

In May of last year (2013), I signed up for Dish's bundle... phone, internet and TV. I was to save money by bundling these items. After one day, my phone went out. Dish told me that they couldn't service me with a phone in my area. After that, my internet went out over and over again. They came out 5 times to fix it. It would work for a few days then stop working again. At one point, I went out and bought my own router ($100) and installed it. But just like the four before it, my computer still didn't work. Two modems later, no internet. The TV worked fine, but now I was using another provider with the phone and internet.

Dish provides 15 GB of data per month to cover all services, TV, Internet, Mail. With today's products 15 GB is sufficient for one telephone but not for a household. They say that an additional 15 GB is available between the hours of 2 am and 8 am. Just the setup of the system used all my data for the first month. From that point until the next billing cycle there is not more internet connectivity. This is the worst service I have ever had. Even dial-up service was more efficient. I'm currently trying to download a file that estimated 12 hours till completion and the file is 1GB. Customer offers no help except too bad, too sad and oh by the way you can't change service without a penalty.

I received a promo package of three months of free movie channels, where I could record the movies to view later. But within the first three months, the system has gone down twice - I've spent hour on the phone with tech support - customers are their laborers. Then my whole DISH Receiver DIED - dead. I lost my receiver, and use of my own TV, and ALL THE MOVIES I'D RECORDED for three months - and I had to ship back the bad receiver (why, they said it was obsolete?) and wait - and then had to install the new one myself.

Moving Co. lost a Dish receiver and lots of other stuff. When I go return the leased equipment I find out these bums are going to charge me $200 for the lost receiver, which can be bought at Amazon for $86. And won't even consider my offer to replace the lost one with a new unit. After a long chat session, which I printed and will provide for anyone interested, the reason for not accepting my offer was "strict company policy", that's BS, rip off, gouge, unethical, etc. You just know I'm going to spread my thoughts about these guys.

We've been Dish customers for seven years and til now we've been happy with their services. Now, since they've changed their programming, their bio channel isn't even bio, it's food shows and home remodeling. That's not what I'm paying for! With their new programming almost all their freakin' channels are food and home remodeling shows. Also, they advertise the programming plan that we bought has 145 channels, **!! All the channels are doubled and even tripled, so in reality you're probably getting a third of what they advertise. What can we do about this other than pay more? I think that's what their trying to get their customers to do.

I could not take anymore of the bad service & customer service so I cancelled after exactly a year!! I've requested a final bill 3 times within the last month and still NOTHING. Every time I call I'm given incorrect information or different information from the last call. They've charged 2 of my cards with unauthorized charges. Sent emails about un-returned equipment that I've returned in the boxes that they sent to me and charged me for. Majority of the reps and supervisors are extremely rude with the exception of one. Now I'm having issues with them charging me the wrong cancellation fee. I signed 2 contracts (2nd one because they forgot something the first time) now they're telling me the 2nd one means nothing (because it's the one with the cheaper cancellation fee).

Dish Network changed my contract agreement and won't allow me out without paying early termination fees.

When I signed up with Dish Network over two years ago, I was told I would have to be set up on auto billing through my credit card company. I agreed and really haven't much of an issue with that process until my last billing. I received my credit card statement this month and noticed that my bill was double what it normally is. I primarily use this credit card only for Dish's monthly charges. I viewed my statement and noticed my last month's payment had been received and all was current. I browsed the purchases portion of my statement and saw my current monthly Dish charges AND the previous month's charges had been reposted to my account. I called Dish customer service for an explanation. They told me that the only charges they could see were the current month's charges.

I am writing this for my mother since she doesn't mess with the computer and I also make her calls because of her hearing. We were out of our two-year contract with Dish and in Sept. 2013 we added on another DVR and was not told that it would put us into another two-year contract. For the next few months our bill was abnormally low and I asked about this and they said whatever the computer tells them is how much the bill is. So I paid it September, October and possibly November until I got the bill for December and it was over $200 which is more than our budget can afford.

I tried Dish Network thinking based on their TV ads that this would be a great service and provide an easy access to the internet. Little did I know that the service was terrible, slow speed, many drop-outs and poor compatibility with home devices. After many phone calls and service calls to try and fix the issues, nothing worked. So after 28 days of torture, I told Dish that I wanted to cancel the service, that's when the real pain began. Cancellation of contract $402.50 that's 23 months of service that I was now having to pay for. No customer allowance for a trial period. So my advice don't subscribe if at all possible, you will be sorry.

I've had Dish for 2 years and had 3 issues since then. The first was because my Hopper was freezing which they managed to fix over the phone. The second time was after a storm when our antenna had been blown down. They sent a friendly tech within 2 days and fixed it. The 3rd time was due to a billing issue with PPV. With the exception of the 2nd call, I've always had very friendly and helpful customer service calls. The 2nd call I ended up with a rep who was very stressed and had to call back to get someone who could help me.

I got the service in December. I talk to a representative and he said "you can write a post dated check," not true, sent it to my bank 3 times, 30 dollars each then you send the payment off. They say they never got it then turn your service off and tell you to pay again then I called they said "I'LL set you up on a payment arrangement," then I call, they don't do that. They are full of it and now I'M stuck with a bill for a month of service I didn't get.

I called dish cause of their ads. I was told a price and discounts, plus if I included TV I would have all the movies I wanted. What they failed to tell me was the 20g limit. I had dish for 10 days never could get more than two movies. I contacted cs and was not told about a LIMIT. I then contacted billing to get out of this mess, was told it would take 435$, they ask me if I signed a paper contract, I said no, was told it would take 7 days for them to check this and let me know about a get out free. I then contacted tech services where I was finally told of this limit. My pc was fast for about 4 days then it was only a little faster, than my old internet service, and that I had gone over my limit which meant my pc would continue to get slower until 12 days then I would get 20g back. Ask what it would take to divorce my tv from the internet connect, couldn't tell me what it would cost and she could transfer me to a rep that could complete my request. Then I get a call asking a few questions, one being would I recommend dish to a friend.

My daughter ordered Dish Network and was told credit was not good enough. The agent asked if she could add anyone with better credit so I gave my card. So far so good. 5 months later I had to move out. I called Dish and was asked if anyone could take over contract and said my daughter was on account. I was told if she gave a credit card they would take me off account and she would be the account holder. Everything was fine for 9-10 months. My daughter moved and called Dish to reinstall. She was informed a tree blocked signal and nothing they could do.

I'm sorry but Dish Network doesn't deliver what It promises. First they offer super low price to suck you In, then the price just keeps Increasing. They've raised their price $5.00 twice In little over a year. They claim It's for increases In programming. Well $5.00 for over 13,000,000 customers they claim to have that's a $65,000,000 Increase a month, or $780,000,000 a year that Is an awful lot of programming and doubling that over two years, WOW. Then there all the add ons that they claim are taxes whose taxes? And they have the nerve to send promo offers touting $19.99 for service. BEWARE this company Is so greedy they stink. Just another example the rich must get richer.

Not only Dish's policies are horrible, their customer service is very poor. The customer service reps will offend you, and will not show any sympathy. You will find them state, "Sir/Madam, these are standard policies" very often. This brings to Dish's policies. I, just like any other, wanted to reduce bill amount and save more. I noticed my DVR fee was $12 for hopper. I called and inquired about downgrading to their regular DVR service which was for $7, saving me $5 which is not whole lot but still something. I wanted to go with the regular DVR service. Rep said it will come with a new 2 yr contract.... Are you serious? So I save $5 but I will be with them for next 2 years. I don't think that is fair.

I been with dish two month I'm not happy. The internet service is very bad. I lost all my business. I have to use to internet for all my service and I can't because dish is so horrible. I'm behind on my bills and can't make payments because their service take all my money. I work online, I can't access my facebook or anything. This is the worst service I have ever had.

As consumers, we need to take a stand and warn everyone we know about why they should NEVER have service with Dish Network. They are crooks! They billed us a higher amount than what was agreed upon, we paid our bill. They sent us to collections for $15.00! Their billing practices are criminal. The best we can do is pay this stupid bill before it hits our credit and never think about Dish again. I'm sorry I ever called them and got service. They don't deserve 1 star.

On our 2nd receiver in 7 days and still when you turn your TV off and turn it back on, you have to reset the box. Signal is around 40 to 45 maybe 47. It's the subcontractors that don't like their work. Dish themselves should come out to do the work. Was told by supervisor 90 percent of the problem is with the box. I don't think at least in the house they didn't check the signal.

I have been a Dish Customer for 17 years. I cancel my service 13 Jan 2014 and now they want me to send their receiver back and pay $17.00 for shipping. When they upgraded my service 3 years ago and took the box I purchase, they claimed my receiver is now a lease and if I do not return their receiver, they charge for their receiver and if I did not pay they will put a bad mark on my credit. My suggestion to everyone once you become a DISH customer you are a less than a new customer. BEWARE.

My mother in law has had charges for various channels added to the account. When trying to resolve the issues and to cancel the unwanted channels I have had to repeat the information multiple times due to cold transfers, then I find that the people who have advised that the action to resolve the issue has been taken have not actually done or resulting in yet another round of phone calls.

3 months ago I signed a lease to a low Income Senior Citizen residence. They do not allow Satellite service in the Senior apt Complex. I called Dish to tell them to cancel my service. They kept me on the phone over an hour transferring me to different CSRs. They just kept repeating we do not want to lose your business. Ms. **, let us make you a new offer. This just kept going on. Then they wanted me to give my service to someone else to use. To me this sounds illegal. I told them. To make a long stressful story short. I have done everything they have ask me to do in order to send back my DVR. All I want is for them to send me a box to return it and I will. How hard is that for anyone to understand.

Well, let's just say this company makes promises they cannot keep, they will tell you anything to get your CC information. First of all, my cable is too high. I contacted them and received a call back. This guy told me the best package ever then transferred me. I was disconnected. I called back the next day, and after going through all the prompts I get through. I get disconnected again. So I went to the online chat. After going through all my info I get a deal a little higher than what was previously told. I was quoted a high price for activation and equipment. I asked if I could break the fees into 2 payments. "Absolutely" is what I was told. I would not give my CC out I told him I would get back with them.

Dish Network ripped us off! My daughter got cancer and we had to move to another state. They would not stop charging us, I even called and told them this exactly, "I would like to stop services with Dish. We will not be having Dish again. Please do not charge us anymore." They said ok and went through all the protocols to stop services, but said there will be a $70 fine to stop using Dish. It was fine at the time until they charged us every month. That's when I called and asked what was happening. They said we never stopped the services with them. (THIS HAPPENED TWICE)

I called Dish Network for T.V. and Internet service and was told the cost would be $86.70 for the first year and $98.00 for the second. The promotion was to get free movie channels for 3 months and then they would be turned off. I called customer no service and created an on-line acct. and sent e-mail to ensure that they would be turned off and the bill would not change. For the first 2 months the bill was $86.70 then when they did not turn off the movie channels they charged me for them not doing their job. After 6 more calls to cust serv. a rep took the bill down from $147 to $103 explaining only that they left the movie channels on but they would only charge me that because of the time the channels where on until I finally got them to turn them off.

Dish Network completely offers a contract that protects them and offers the consumer absolutely not protection. Every time I call them about a technical problem with their equipment, they end up trying to sell me something. For instance, when I recently called about a problem we were having, the technical representative asked me to read something in settings to her and then proceeded to tell me that this was not a problem that could be solved on the phone but she would have to send out a service man. I agreed. She then informed me that I would need to add "insurance" to my account of $6.00 a month or pay a service fee of $92.00 for the service call. I was irate. We are under a contract.

I've decided to switch from DirecTV to Dish Networks due to their new customer promotion. They came and installed everything in about one hour. To my great surprise, what they called HD was just a little better than regular TV. Far bellow the quality I was used with. I told the tech this is not acceptable, I need to switch back to the previous provided. He said he cannot do anything (DirecTV antenna laying on my driveway) and he left.

We switched to Dish Network for our online service. Immediately we realized we made a mistake. We couldn't get service. We called them and told them we were not satisfied and did not want to continue using their service. They told us we had to pay a cancellation fee of I think was something like $400.00. They said we signed a contract to that effect. We would have never signed anything of the sort. What happened was when the tech installed the system he had a hand held computer, scrolled down and told us to sign here and there to confirm that it was installed. Well I guess somewhere in there was where it said something about the cancellation fee. What are we supposed to do? Ask the tech for his hand held while we sit and read it? The whole thing was sneaky.

The laundry list of lies, trickery, dishonor and ineptitude that infects DISH Network is extensive. DISH Network follows the same "business model" that many other businesses employ - mainly wanting your money and your signature on a contract. Claims and promises are many - but when it comes to the rubber meeting the road, the product is awful and the so-called "customer service" is laughably ridiculous. Look closely at the fine print. Why would any company require a 12- or 24-month commitment? This is why: Once they have told you everything wonderful that they know you want to hear, and when you have signed a contract (slanted entirely in their favor), they laugh all the way to the bank - month after month.

I have been with Dish over 4 years. I put the service on hold for three months and was told there would be no charge. There was a charge and I called and told them to discontinue the service. Now I am being sent two boxes and being told that I need to return their equipment at my cost. That is $17.50 per receiver. Plus I have to take the boxes to an authorized UPS facility. I am also receiving automated calls and emails telling me that if I do not return within 30 days my credit card will be charged for the equipment or I can choose to renew service with special discounts and another contract. I consider this harassment. Please advise.

The iPad offer is fraud. I would be surprised if they ever send one out. Dish offered an IPAD 2 for a 2-year contract so we specifically called for this reason after my daughter had just gotten hers installed and referred us. Before my installation was complete, my daughter was told she was not getting her IPAD because she did not ask for it when she signed up. Hearing that, I called Dish to make sure I would not have an issue. It installed on 12/23. I just called and asked when I should expect my IPAD and they are telling me we did not ask for the IPAD offer and because it is installed, they cannot change it. So, basically there is no IPAD offer. This is the biggest scam there is. DO NOT GO WITH DISH.

I've been a Dish customer for over 6 years. I'm a retired widow and watch a lot of TV. I've got over 500 channels to watch for about $115.00 a month. Problem is most of them are info channels, if I want to get a face lift or get my teeth white, lose weight, buy something, too many channels!! I'm paying Dish to advertise these channels!! They have false advertised on TV saying the same about DirecTV. As consumers, we need to complain about the service we pay for. I'm not a happy customer of Dish. This company is cutting back on our movie channels changing this thinking we'll buy Pay Per View! They are not a respectable company to deal with!!

I signed up with Dish in October 2013 and by the end of October I knew this was the absolute WORST decision I could have made. The internet was slow, not to mention you could only use a certain amount of "gigabytes" each month and if you went over you had to buy more gigabytes in order to even use your internet....and.... if you order a movie... well that is using your gigabytes also.... sooo... I bought more gigabytes... and lo and behold..... it didn't work. Then they said they had to get a "technician" out to swap out my boxes because I must have old boxes..... I haven't had the thing more than 2 weeks !!!!!!!!!!!!! I told them I wanted out of my contract, talked to 4 to 5 different people and finally decided on $250.00 to get out of the contract........

I got a flyer in the mail to switch to Dish Network. I have another provider right now and thought I could get a better deal. I set up a time yesterday with the sales team to get television and internet services. That took an hour, they charged my credit card, and they ran my credit. Today the installation tech comes to my house to only set up television. I told him I asked for internet too and if he was setting that up. He said he didn't do that and wasn't familiar with internet from Dish in my area. I called Dish and spoke to 5 different individuals who kept transferring me to other people and was finally told by a broadband sales person that Dish Internet was not in my area. So I told the technician to cease all installation and that I do not want Dish if I can't get all my services with them. He stopped after he drilled holes into my roof to install a ghastly Satellite dish. So now I have a mast on my roof. The sales associate from my first call also told me that the wires would allow me to get television service in all rooms with a hook up without the box. The technician told me that I have to have a box because it is HD and that it costs $7 more per box per month. DISH has the worst customer service I have ever encountered and I highly recommend going with any other provider if possible. They're rude and they lie.

First, the positive: They went above & beyond to set up the system and they sent a new remote quickly when we needed a replacement. The technician stayed at our home all day installing everything... He was here about 8 hours on a Sunday. That is dedication! And now the problems: Get ready to experience a step back in time and have a viewing experience just like the 1980's. DISH offers an overdose of interruption marketing and NO control over when to watch a show unless you pay extra. We had more viewing options and more control with NETFLIX at a fraction of the price. I used to think we were out of the loop by watching Netflix because we got our local news via antenna, but honestly it is DISH that has an outdated business model. We switched from NETFLIX, thinking we would have more variety but instead, our options have dwindled to ZERO QUALITY programming...

I am sick and tired of the amount of commercials. I know them by heart. I know this is how you make money. But I see the same commercial three times in 15 minutes. This is too much. I'm not stupid, I don’t need this pounded in my head. Why should I buy something I don't want. I left DirecTV for this same reason. When my contract is up, I will be gone. I will never say anything good about Dish TV to anyone. I regret the day I signed up. I rather not have any television as to watching this.

I was promised that for pausing the service for 9 month and they will not charge the pausing fee. I asked for email confirmation about the statement. The call center person said they can't send email confirmation and I will be honored. After 1 month, got am email and they have charged me pausing fee. Very disappointed and called back Dish Network. There was an argument between me and the call center person. I said I want to discontinue service because of this, they disconnected the call. Now they want me to put the service for 3 months in the 3rd call. I do not want to be a Dish Network customer anymore in my life and do not recommend to anyone. Look for a good deal with Comcast ** or VZ ** or Roku **. You can get most of the international channel using Roku for better service plan and save 100s of dollars.

Hooking up another tv and they said it would cost 160 dollars. Ask about internet, said I wasn't allowed to get it???

I signed up for Dish Network in Nov. 2013. The "contract" was $42.95 for the first 12 months and $57.95 for the next 12 months until my "contract" expired. I had already began paying the new rate of $57.95/month and was willing to stick with Dish until my contract expired in Nov. 2014. Until Dec 8th when I purchased a flat screen TV and wondered about adding HD channels. I called DISH and was assured that I could upgrade to HD at no additional monthly fee. So, the tech came to our home and added the HD receivers. We were optimistic that Dish had actually stood by the telephone promise they made in front of 5 members of my family while on speaker phone.

If I could rate Dish Network Advertising, Installation and Customer Service with negative 10 stars, I would. Your need better and more honest people. After receiving my limited time offer and having mentioned my promotional code SWITCH NOW which required me to sign up by December 31, 2013 in order to receive my DISH $200.00 rewards Master Card having been an old customer, I decided to cancel my COMCAST services and signed up for installation of my Service on December 15, 2013. Needless to say, it has gone downhill from there.

I have been Dish customer for more than 18 years. Last Sept. 27th, 2013, I sold my house and put my Dish account on hold. On Oct. 17th, I moved in to my new home which is in 55 and over adult community. On last week of October, I contacted Dish Network to schedule date for installation. On Nov. 6th, Dish technician came to install and could not install Dish due to physical location, wanted to install in front of the house but it was not permitted by my home association of my adult community. Technician suggested they can install it on my roof but I have to obtain permission from home association. I requested to cancel this appointment and put account on hold until I get permission.

I vote in California. But when it is an election year, all I get is commercials from Nevada. Dish says it is because of my zip code. When it comes time to vote, I know nothing about California candidates only Nevada candidates. As a California resident, I think that DISH should provide me with a California station that shows the candidates and the issues I need to know about. The newspaper and the news channels we have here are mostly all about Nevada.

We thought we had a minor problem which dish could solve for us. The program information for one of the boxes was not updating and about every two or three hours there was no program information available. We called and speaking at cross purposes with the dish representative got him to keep quiet and listen. The solution offered was we would need to unplug the box each night and when it was plugged back in it would update. He told us we had an "out of date box" with old software. If we wanted to fix it we could "upgrade" which we would pay for. We asked about replacing the outdated equipment and were told they do not do that. We asked for a supervisor but were told none were available and he even offered to transfer us to the department that would help us close our account with dish (we will leave that under coming attractions).

I can't wait till my contract is up with Dish to cancel my service. Dish is one dishonest company. They charge over and above the other cable companies. If I knew what I knew now, I would have never went with Dish. Please people stay away from Dish Network. Don't be deceived by their deceptive ads.

When we hooked up, we told them we would be moving. They said, "No problem." But then, when we moved, they wanted $100 to hook up at the new address. The equipment was already there. I am perfectly capable of screwing in the cable line, so all they had to do is push a button on a computer. $100? I don't think so. I told them if they didn't want to hook me up, they could cancel my service. They are now billing for $524.60.

I was trying to add on to the complaint to let everyone know it has been resolved. I spoke with 2 other people in customer service and I have to say kudos ladies I appreciate your great customer care. At the end they transferred me to Trish that helped me out adjusted the bill and also gave me her number and extension in case I have any other problems or concerns. 1 bad apple does not spoil the bunch, these 3 ladies made my day!

The commercials or promos constantly accuse DirecTV for raising their rates. I have been with Dish for a year and 4 months and it is horrible. My bill is always a surprise. A few months ago I was told the reason my bill went up is because the promotions are over. Well ok the next month it was higher than the previous. That was because I needed to get rid of some of my premium channels. Ok so Cinemax is gone. The next month it's high again. Well they say we are gonna adjust it for you and you won't have this problem. I have called every month about my bill since April. I shouldn't be calling every month but due to my high bill I have to. Now I just spoke with someone that says my bill is high because I have to pay for the receivers and so forth. I didn't get any new receivers or anything so now I have to pay for what I already have had for a year and 4 months.

I got Dish network three months ago. Within the first week, I noticed I didn't like the services, I hate it. The tech came out, installed my boxes and they waited about two weeks before they came back out to put the satellite up. When the guy did come I told him he can take the satellite and the equipment with him, I hate Dish and I don't want it. He said I have to call Dish to cancel. I called Dish and they said "you can't cancel unless you pay a early termination fee." I told them I'm not paying them nothing. I have thirty days to cancel services. They told me "no," I don't I have to keep it so I called about five more people at Dish. They are saying the same thing.

When I signed up I was supposed to get premium channels for a year. It says it on my contract. After 1 month, the channels disappear and then I was charged for Premium channels. I recommended someone and I got $50? No! I didn't see a dime of it. I recommend getting an aerial and the box to convert and getting free TV.

I was a Dish customer as of 3 mins ago. I had sold my home and moved to another state. I was going to reconnect Dish. I was told to take my hopper and joeys with me and move. So I did. I put my stuff in a POD and moved to Florida. I looked at my bank account because I went in the arrears from Dish and I asked them why do I have a credit of $120.00 and add a $35.00 credit today plus they took this month $78.00. The man on the phone called me stupid. I took off all my credit card information and used an empty Visa which was a prepaid one. I am calling the bank tonight and having the unauthorized charges removed. DO NOT USE DISH.

In November of 2013, I decided to upgrade to the Hopper. I was told I would not have to pay for the $95.00 service tech fee. When I received my bill on December 13, 2013, lo and behold that fee was on there. I immediately called Dish to inform them of their mistake. The first customer service rep I spoke to told me that the fee would only be waived if I signed up for a monthly protection plan, WHAT!? I immediately asked to speak to a supervisor. The supervisor told me he saw that I should have not been charged and stated he would remove the $95.00 fee.

I loaned my debit card out to help set up service for someone and was told upon setting up service my card would be charged once then card would be removed from file. Well after poor service and crappy customer service they had my friend cancelled her services and notified them she would take care of charges occurred to send her a bill. In turn they charged my credit card 900 dollars for these fees and when I called I was told that my card can't be removed from file. If I would have been told this at time of setting up services I wouldn't have done it but was told my card would be removed from file which was a lie.

If I could rate Dish Network with negative 5 stars, I would. This company is a joke! I 1st signed up in February of 2013. When I signed up I ordered the everything package. Because I'm a new customer I was SUPPOSED to get a special rate of $73.00 a Month for the 1st year. They promised me I would have my local channels including FOX and ABC. Well guess what?! After the guy came and set everything up for me, he then tells me I won't be getting All my local channels! I should have known better when I asked them to email me my contract and they said no, they don't do that. That was a red flag. And it gets better.

Dish Network, the company I bought $300 of satellite receiver from (only option) in Oct. 2001. The company that was paid perfectly through monthly checking account debit for 12 years. The company that, after telling them to disconnect services for a half hour on their disconnect phone number, disconnected me at 3:30 PM Sept. 30, 2013 with $5 credit due to me. Operator ** - now says I owe them $422.45 on their automated service account billing phone number. Plus, they are threatening my credit and sometimes demanding that I pay them $17 to ship each item (remote, dish..?) of my own purchased equipment to them. My answering machine is overflowed with differing "Dish - phone us" numbers and messages. I've answered those messages (sometimes from my bank) for months - then they later claim to know nothing about my calls or mailings and make-up something new and a higher billing - with paperwork (if any) being different as well.

When I signed up for Dish, I was read the contract over the phone. I felt that the person reading it to me was doing it intentionally so I could not absorb the details he was giving me. At the end of the "reading" I asked specifically, month by month, what the exact charge to my credit card would be. I wrote down and kept these numbers. Several times I asked for a written contract, was assured I would be sent one, but I never received a contract.

My credit card changed 5 mos ago, so I went online and changed the info when I got the notice. 2 weeks later got a notice that my service will be shut off. Called and was told that their system does not update new information for a previous billing, but he fixed it and it would be fine the next month. Long story short, this happened the next 4 months, all promising it would be fixed but no one seemed to care that I was having to deal with it every month. I threatened to quit if it happened again - and it happened again. I told them I would have to find a different service and she proceeded to tell me how important it was that I promptly return their equipment. NO APOLOGY, NOTHING!!! Four days later, I got an email that my account would be sent to collections unless I paid within 48 hours (and she had just taken what she said was the final payment). This company cannot possibly survive long with customer service like this. They are seriously messed up.

We signed up for Dish service at our second home in Galveston in October, 2012. From the very first we had trouble with reception. We would get to the house, turn on the TV, and get a blue screen. We would call, be told to reboot, wait for half an hour or more, and maybe get a picture. Always problems with changing channels. Each time we turned on the TV we would have to reboot, even on the same day. We called customer service numerous times, but they were no help. Finally, we were unable to get any reception at all and spent two days with no TV. We were told a technician would need to come out at a base cost of $95. This, after all of our previous problems. So we cancelled the service in October, 2013, explaining the reason - little to no service from Dish.

Dish Network has a plan that makes it almost impossible to pay your bill before it is due. Have had the service 3 yrs. Never made a late payment. Receive the bill on the 9th sometimes 10th of each month. The bill is due on the 15th. Our service has been suspended 3 times and had to pay a fee to get it turned back on. Several times we get notices over the satellite that service was going to be suspended. We have called them several times to try getting the problem solved. They blame it on us not having a direct payment instead of them not getting the bill out in time. This past payment was sent via registered mail so as we could keep track. Started getting a notice of suspended service on the 15th.

We were signed up for Dish Internet and thought we were paying $39.99. After it was installed, we were informed our cost would be $59.99 a month and we were limited to 10G in usage from 8 in the morning to midnight. We weren't told that either before we were connected. In addition, we weren't told we would be connected to HughesNet through Dish. We were to get "up to" 10M per second. Instead, we are now told if we get 6M that is acceptable. However, we can't get even that on a consistent basis. Sometimes in the middle of the day, we can get 10M. Just as quickly, we are down to 1.4 and lower. We are now calling almost daily. We were charged $95 to have one of their techs come out and confirm there were no problems with our equipment or connections - and there were no problems on our end. Still we have extremely poor service. No one wants to talk about it and excuses are still being made. Just yesterday - the day after the tech was here - we were told the tech felt maybe it was a problem with the modem - Hello - tech just checked it out. Don't get caught in this trap. We are out of here as soon as we find another company.

Signed up for 2-yr service with the Mini iPad offer. At Installation, checked the box on the contract and discussed with the installer delivery of the Mini iPad. He disclosed that it would be sent separately since the drivers were not trusted with the devices. Waited 10 days for the Mini iPad to arrive in the mail. Called Customer Service to inquire about the delivery. They told me that I did not sign off the Mini iPad; I had selected reduced monthly fee. Call was escalated to the Office of the President where they said they would have to retrieve the recorded tape of the offer. They said that my checking a box on the installer's electronic pad, I negated the offer for the Mini IPad. And that I should have confirmed the offer in the email on the installation.Then they said that too much time had passed since the original offer to fulfill on the Mini iPad.

BEWARE OF DISH NETWORK, THEY ARE RIP-OFF ARTIST!! They are known to illegally take money from accounts, even those that are not associated with the account!!!! AGAIN, BEWARE OF DISH. I signed up with Dish Network in February 2013. At the time I started my services, I wanted to use my social security account card for payment. But the Dish representative explained to me that this was not considered a valid form of payment.

Me and my wife signed up for Dish only a week ago. Already they lied to me. I signed up with a plan that promised me an iPad 2. So we did everything it said. Signed up for the 2 years. We were new customers. So when asking them about the iPad after installation, they said that the only way to get it is if I refer 3 people to Dish. That's not what the contract said. When we called, they said, "We didn't get it because the guys from Dish gave us some sort of deal." She said we were paying less. Upon reading and looking at the papers, the only thing they didn't charge me for was HBO, Sho, and Cinemax. But that deal came automatically for all new customers.

How do we stop the switch installation test? We can't watch television and it seems locked. Please help! Also, we are unsatisfied with the new search programs. We can't find our sports programs half the time, and we usually order movies quite a bit, but we can't find the new releases like we could before. We are ready to change our service to another company. This should not be an issue that we have to deal with.

When we first had Dish Network installed, a little over a year ago, we had not finished our basement yet, but we were going to in the next few months. We were told by Dish that we could just install the two TV receivers on another TV, in a different room for now and when we finish the basement, they would come move the box to the basement for free as well as run a cable to our bedroom for the second TV. When the time came we called Dish, and after talking with various people, who kept wanting to charge me for a house call, then additional to move the box, they finally agreed to come for a low price, still not free like they had said. Once the installer had gotten there he started working, then went to the roof and said that he couldn't work on the dish, they installed, because it was too close to the electric line. He then offered to upgrade me to HD Dish, of course I'd have to pay for the premium service. I told him no so he left. So at this point I have a two dish DVRs with no service on the TVs I wanted to use.

I signed up for Dish after being made many promises. They demanded a credit card upfront, which I was told was strictly to be able to make the appointment and order the equipment. I even specifically asked if the billing would be made to this cc, and was told no. Not only did the installer not show up the first time, the next installer did not show up until after 6 pm when he actually did show up. In the middle of dinner, homework, ETC. Okay so it gets installed, I was told that we would have Disney Jr channel (like DirecTV had) NOPE! Yep Disney Jr is on in the mornings on regular Disney like normal, but DirecTV has a DISNEY JR channel.

When I signed up with Dish, they told me I would be eligible for a free upgrade for the hopper when I got a flat screen TV. So when I got my flat screen, I called them. They told me I would have to pay a hundred and fifty dollars to get the hopper... So basically they lied and soon as my contract is over, I will switch to DirecTV. One thing I can't stand is a liar. When you tell someone something, you need to stand by your word because if your word don't mean anything, that means nothing you do means anything.... So if anyone decides to sign with Dish, make sure you have everything in writing...

I signed up for DISH about 9 months ago, I had DirecTV before but DISH was offering some international channels and DirecTV didn't. I had DISH many years ago and had a bad experience, I mentioned this to the Agent on the phone and she assured me that the Company had come a long way. I signed up for Internet too since the woman on the phone upsold it to me stating it was a good deal to bundle. Installation took 2 days. When the Internet was installed it was SLOW, did not work with my wireless router, my Vonage phone was not getting a dial tone.

To Steve of Piggot, AR ( and many others). I had Dish. Notice the operative word had. I had a similar experience. They were mailing our bills to our previous address. On top of that, they owed us a refund of $63.58 that they kept putting off and once we cancelled the service, they thought they wouldn't have to pay us at all. I realize that is not a great deal of money, but it was OUR money, not theirs and I was doing it based on sheer principle. I called this supervisor that was supposedly going to refund the money, every single day, sometimes as many as ten times a day. I left her voice mail message out the wazoo.

In March 2013, I let Dish install their equipment for internet service. The billing address was different than the address where equipment was placed. In June, service was interrupted because Dish had not sent a bill to the billing address. After receiving a call and discovering their billing address was incorrect, I paid bill over phone and was assured that the correct billing address was now on my account. Sept arrives and to date I have not received a bill! Service is interrupted again. At this point, I refuse to pay until I receive a hard copy bill thru the mail! The person with whom I am talking on the phone with informs me they cannot change the billing address on an account that is interrupted, it has to be active (account up to date payment wise). I refuse!

Dish lied to me so they could get a two year contract. First of all I was not told of a bandwidth limit. Internet is so bad and slow that I am unable to do my online banking. I feel stupid for paying all the money each month and have a service I am unable to use. I just got charter internet, I unhooked sat, internet, and am sending the crap back to them. Still have 14 months on my contract but I need internet I can use. What's up with the great BBB? All the people on this site alone should get them to start doing the job they are suppose to do. Anyone who has had or are having a problem with Dish needs to tell anyone and everyone they know about dish. I have talked to 20 to 25 people who were thinking of getting Dish and after talking to me they ran. Just tell everyone you know. Dish sucks rip offs.

Dish Network promised great television services above and beyond the competitors (DirecTV & Comcast). We constantly experienced TV service interruption. We were sold by the sales representative into believing we would receive greater satellite signal with better picture and uninterrupted services. We were told that Dish had multiple satellites in outer space whereas DirecTV had only one. When we previously carried DirecTV, we experienced one downtime in TV signal and it was during a blizzard two years ago. With Dish Network, we experienced failed signals or TV connections at least 6 times within the 12 months we had Dish Network. When we called it in to them, we were told it would be back up momentarily. This averaged between 10 - 60 minutes during each interruption, longer during the winter months.

We just moved into a new home, thought dish would be a good deal with their happy commercials with the Boston folks, awe how fun. So dude shows up to hook up everything and yada, yada then he ask my elderly mother if we wanted wireless. I was like wireless service should be a given - it's 2013, it shouldn't be an option. So we say yes. I go into my room where all the boxes are and see what the wireless modem was. It was a older model modem. I already had the same modem. Told him I didn’t need that. He said ok. Then I ask him how much is that modem if I buy it. He says 40 dollars. I paid 20 bucks for mine 5 years ago, so right there they are price gouging like big time for outdated equipment. Then he says to me while I’m outside if we needed a surge protector. I said no I have one. He then proceeds into the house and goes into my mother’s room and tries to sell her one. I walked in and gave him a look and he knew he ** up. Then when he left I go around the house where he was working and the dude left a mess that was unreal.

I have contacted DISH TV on numerous occasions to complain that I do not receive the 250-channel package that I pay for. I have watched with considerable dismay over the past 1.5 years as the number of channels that are accessible decrease while the number of Pay Per View channels has literally DOUBLED. Oh, of course, the "music" channels have also doubled. When I complain, DISH TV says it is my problem because I live in Alaska! I had them install their Internet services since I am rural and do not have other options and my Internet was down for close to 6 days!

Dish Network is con artist. I signed up with them last year. Right off the bat, I was lied to! I called because I got a flyer stating 180 channels for 49.99 a month and internet 9.95 monthly. Called them, they asked for my address and informed me I could receive both services at my address. Tech came out, installed satellite. I was sent them internet modem. Internet wouldn't work. Called Dish Network and was told the internet wasn't offered in my area. I then told them it wasn't fair that I was lied to just to get my business. I wished to cancel everything. I was told I would have to pay the early cancellation for 24 months because of the contract I entered into.

Approximately 1 year ago I ordered cable TV from Dish via the telephone. The sales rep duped me into a 2-year agreement without my knowledge. I was told that it was an annual CT and it would run approx. $37.77 per month. After 12 months the contract increased to $60.55. Per Dish I lost my new customer agreement/discount and now my bill will be $60.55 for next twelve months. I am a cancer patient working part-time and cannot afford more than $40.00/M as I told the sales rep.

About six months ago I signed up for DISH and have been happy with the service. I shared a house and we received a $300 increase in our rent and the others decided to move. I could not meet the rent by myself and I also moved, arranging to transfer my service to my new location. When the technician came he informed me that he could not obtain a clear line of sight for the dish. He suggested I call Customer Service. When I did I was informed that I would have to pay a cancellation fee of $360 because I still had 18 months left on my contract or I could continue to pay for the service even though I wasn't receiving any service. Today I spoke again with DISH about the fact that I shouldn't have to be responsible for service they can't provide. I was passed to 4 different people and the result was still the same - PAY!

DishNet company increases a bill without notice and even though you did sign contract with them, the price can't be changed. I called DishNet customer service today about wrong bill because I found the overcharge on November. The representative whose name is Srolav, she said, "The bill is past. Cannot do anything." I said, "If you did wrong, why cannot correcting?" She said, "We have corrected you for the next month. We can't change it on November." I said, "If you can do it, please transfer me to the supervisor or another agent." She said, "I can't transfer......" Finally, finally, she transferred me to the special agent with very bad attitude... What a dishonors company! What a difficult customer service provider!

After dealing with Dish Network for a year. My frustration with this company was such that I terminated service. I was dealing with constant interruption of channels, picture distortions and complete lack of local stations for months on end. What really boggled my mind was that whenever I would try to tune in to my local channels, there was posted on the TV screen a statement from Dish indicating that there was no need to call Dish Network as they were aware of the problems and were working on a solution! A solution that after months and months was never solved! I sent emails to complain and never received a response.

The customer service from Dish was fine while I was a customer, I cancelled due to their program structure, and the high cost. However, when you cancel, the customer service ends immediately! You have to uninstall the equipment yourself. They send you a box for each unit and you have to pack it all up in a very specific way, then you have to drive it to the UPS store to have it sent back. I had to call a neighbor to help uninstall the wires screwed (so tight!) in to the beams in the basement. I can't imagine how a senior citizen would have managed this. They will come out in a flash to install, but they're gonna make you suffer if you want to quit. They burned their bridges with me and I will never ever go back!

First of all the installation was sloppy and customer service on the installation was nonexistent. Promised channels were not available. Stations were continually dropping out. Moved to a new apartment and when installers came they tried to install dish in middle of doorway to egress. It was the only place with a signal; complained and they said there was no other option. Had to drop them, but they charge termination fee even though they couldn't provide the service. I asked them to remove dish from prior address. They said they would for 200.00. They told us to remove the equipment and toss in dumpster. They won’t leave me alone, keep calling and now asking us to come back...Will never, never, never recommended dish to anyone! If I could give less than 1 star, I would!

I signed up for the Internet DishNet service, was told there is a 10 Gb limit per month. When I told the salesman that is not very much, he said I would be fine, I am a home user. Well, I used up my 10 Gb limit for the month in 2 days and when I go to cancel the service because of this, they want me to pay $425 cancellation fee which I do not believe I should have to pay since the rep told me I would be fine with the 10 Gb limit. I get nowhere with the office of the president. What a joke this is. DO NOT GET DISH. YOU'LL BE SORRY.

What is wrong with your company? I have dish tv and have not been receiving CBS for over 7 weeks, still no agreement in sight for that. That is the # 1 station on. I decided since I had you for that I would get you for the internet. I called and was told everything for installation would be free and then I was told a 99. charge for the modem if needed and I said if I had to pay for the modem I would not get it. She said, "Maybe they can use yours." I asked the installer about it. He had slip saying everything is covered because his slip said to install it.

Watch out for technician looking to update your service. A tech came out to what he said was to update the service, which was to install the Hopper. This was something I nor any other family member order. I ask several times to remove the Hopper as no one liked it or wanted it. When I request the service be terminated, they informed me I would be charge an early termination fee for the 14 months remaining on the contract for the Hopper I didn't order in the first place.

I had to move and Dish Net couldn't offer me service at my new location. Criminals they are and getting away with it. We work so hard for our money and they can legally take it from us without offering us service. Buyer be aware, very aware before you sign anything.

We have had Dish Network for just over a year now. We are on a prepay status meaning we have to pay for the service before we get it. If we don't pay on the due date the service is interrupted. We have at times taken a week to pay due to pay periods and money situations. Do they prorate for the service we don't get NO! We are required to pay the full amount or the service isn't restored. I called to inquire about this as I don't think we should have to pay for service which we don't get.

I called to cancel after not having our NBC station for about 2 months. The representative told me I would be charged a large cancellation fee for early termination. I told them they did not supply us with a major station and they lied to me and told me that it was coming back, when they didn't really have an agreement with the company that supplied the channel. They didn't live up to their end of the contract so I didn't have to either. They refused to accept that and said I would still be charged the fee. I have had to cancel my credit card and get a new one to avoid being charged the fee. They also misrepresent the fact that they have on demand and the number of channels you can view at one time. Please save yourself some disappointment and trouble by avoiding this company!! They seem nice at first but are rude and unreasonable when things don't go their way. We also lost our local Fox channel for about 2 weeks due to contract disputes, so it's always something with this company.

Why do you add enemy station for free but we have to pay to get The Blaze? This is a bad move and I guess you do not care for our county... You have ABC, CBS, NBC, CNN with their anti-American theme and now you joined them...

Horrible experience with this company. Installation went fine and service was up and running on TV's within a couple of hours. But after that, it all went downhill. I signed up for the service because they advertised the sling service that allows you to watch your TV via the internet. It worked initially, then stopped working, then worked, then didn't - and so on. Whenever I would call, they stated they were having problems with the Sling service. It got to the point that I stopped trying to use it, as it was useless to constantly get a "your receiver could not be reached" message. Ran through the 2 year contract, cancelled service and returned all the equipment (it's true, they charge you $17 per box in return shipping). To save money, I packed 2 receivers into one box.

I have been in contact with them on the phone and via email since mid-October trying to get them to give me an address and/or self-addressed boxes for the return of their equipment which they say will be charged to my bank account if not returned within 30 days. When I initially canceled services, the woman would NOT let me get off the phone with intrusive and condescending questions about our private financial situation so that I had to shout repeatedly that I just want to cancel services.

If you have DISH, hope you never need customer service. And if you do, God forbid you should ever want to close your account. They refuse. Then, when you don't want to pay the bill for the service you tried to cancel, they hassle you with credit threats, yet still refuse to cancel. Customer NONService.

Do not get Dish Network! You can be watching a show and all of a sudden, the picture will freeze and the satellite signal will be gone. And when resetting, it will not go beyond 3. I lost all the TV service in my bedroom. It does not even acknowledge that there is a hopper/joey in the room. This happened this morning and I am getting fed up. I never had this program with DirecTV. The reset always worked and I could always switch in the bedroom and not hook up with the TV in the living room. This is the only service allowed here and I am sick and tired of paying the bill and not having things work. This is not Iran, Iraq, China, etc. I am really sick of this!!!!!!!

I wanted to change internet service and we had a Dish tech fixing some issues with our television set-up. He told us that we could get internet through Dish who contracts SOUTHERN STAR. The tech was great but he was misinformed. We cancelled our other provider a week and a half after getting the dish ISP. The day after cancelling, our internet was extremely slow. It appears that you are not able to watch streaming programs all day (or even a few hours). The data was used up. We have to pay a huge fee for the cancellation because we were duped into getting a service that is absolutely awful. So I will be putting this information out in any & every venue possible.

I've been a customer for almost a year. In that year I've called customer support over 50 times with issues. I was so sick of calling and having issues, that earlier this week I called and threatened to cancel. I spent 35 minutes on the phone with a supervisor who apologized and basically promised me the moon if I just kept the service. He offered to send a technician out to hopefully resolve all my problems. Now, I'm being charged $95 for this visit!! What?? This is DISGUSTING and IMMORAL behavior. I am sickened!!!

I was offered to upgrade when I moved and that I will be able to get an iPad. I signed the 2-year contract and I didn't get anything. Now they are telling me that offer is for new customers only. I spoke with several people, and nothing had happened. All I want at this point is just for them to cancel the contract so I can go with other provider, but they refused to do it unless I pay the early cancellation fee of 250 dollars! I think they mislead you with the promotions and once you signed you are just screwed!!!!

Not sure of the date but we can no longer get our Local Channel 4. Not Happy. It’s always something. Storms, weak signal and now "they" Dish, decides which channels we should have. We're in a Condo community & have Tall ornamental grass by the Dish. Which also disrupts service. I don't watch much but do enjoy Ellen DeGeneres, which is on 4, along with the Best News. Can't you fix this problem and give us Channel 4 BACK. Feel free to contact me.

I had Dish Network installed 3 weeks ago. Firstly, I have to cancel the service due to myself being relocated to South Africa. Stupid idiots I spoke with could hardly speak English, and after trying to tell the same person it’s a different country I am moving to, he still proceed to ask me to transfer the service to where I am moving too :))). After asking to speak to a supervisor and holding for 20 minutes, he informed me that I need to transfer the service to a family member or have the new tenants take over the contract. Well being from South Africa and not knowing if I will be residing there for a while or return to the USA, the so called Supervisor was no help to me and told me that I have committed to a contract and will be liable for the +/- $400 charge for cancelling the service. Yeah after 3 weeks having the service???

After 2 VIP722 DVRs and 2 Sling Player adapters, billing problem after billing problem, overseas Filipino CS, and just an "I don't give a damn" customer service people… I have had it. I left DirecTV for this as I would thought I would save money. The latest failure is the Dish anywhere feature. It has never worked for more than 30 mins since install in April 13. Trying to access this service from PC, Tablet or smart phone is just ridiculous. Instead of employing stateside customer service, they sell off the problems created by their lacking technology to 3rd world countries to deal with. The Filipino CS will hang up on you, knowing you will NEVER get that operator again. Refuse to transfer you to stateside help, because there is NONE. And will transfer you to someone else in what/where ever room they are in, who will tell you they are a "supervisor". Total joke as it’s just someone else in the room.

My wife and I travel in our 5th wheel most of the year. Last year we purchased a home and we wanted to use the DISH service in the RV and move the service to the winter home when we are there. As the wires and cables are hard to get to in the RV, I didn't want to move the receiver from the RV to the home. Last year they said we could do this if we purchased a receiver for the house ($300) in addition to paying the normal monthly charges. This we did with the understanding that we would NOT have to pay for switching back and forth between the RV and a fixed address.

I am 76 year old disabled veteran. I chose Dish because of promotion they had. When installed in 2012 I didn't realize I signed a contract. Thought it was for the equipment. I've very bad service and quality of picture, plus pic went out regularly when wind or storm was near. I couldn't get hd and I told them so, but to no avail. 4 months ago I started making only partial payments because my Dish bill went up with no details. I called them about. Then they disconnected my service w/o warning. A week ago. I went and got cable, which is much better. Now they send me notice that they will take $157 plus the remainder of cost for 9 months out of my bank account.

I ordered the DISH package with the iPad/Hopper deal on a Friday. I paid over the phone that day and the service was scheduled for install on the following Sunday. After the install, I received an e-mail from DISH stating I took the deal without the iPad. I contacted them Monday morning and went a few rounds with a few different people. After multiple calls throughout the week with seven different people and being put through to "the office of the president" (it was just another kid on another line), they said it's too late to change because it's been installed already. I have printouts saying I took the iPad deal, and a printout stating I didn't that are dated with times showing it was somehow their mistake. They actually said I could buy an iPad from them for $200.00 if I pay right then.

I went with Dish because my landlord didn't want a "box" drilled into his walls with Verizon FiOS, so I had the dish installed in my backyard on a post. The day of installation, the contracted installer drilled holes to run the cables on the exterior of the house about 2 feet above ground level, every 2 feet! Drilled into the exterior stucco of the home. Oh no. It was pouring rain so I wasn't over his shoulder. I sent pix to the Office of the President with a response via an email stating it was acceptable work. Unreal.

Emailed DISH about getting my outdated "Duo's" updated to the new Hopper that they advertise every time you cut on the TV. Instead, I was told that I had to pay over a $1000 to do so, and that I would still be locked in under a new 2-yr contract. They sent me to the "Specialized Department", who made it clear that that was the only "offer" they had for me. I have been with DISH for 3 1/2 yrs, out of contract for 1 1/2 of them. All they care about is new contracts... the best they have for people that have been with them is a premium programming discount.

Have been without sat TV for over 3 weeks. They refuse to send out tech to my house even though Dish charges me monthly fee for onsite repair support. Dish says “Sorry, we aren't obligated to help in a reasonable timeframe. How about we set up another time for repair tech sometime next month.” I will have been without TV service for over 5 weeks by then. Their pitiful excuses and lies seem to be consistent throughout the U.S. So, to charge customers fees for service techs who never show up is FRAUD.

I called Dish Network for service on the day 12th of October 2013. I made a call to them in the morning because I receive a letter that they give me a good offer and call them to confirm if it was truth. And they say yes they offer $200.00 Visa gift card and iPad 2 free and pay $146.00 for month after the 3rd month for 12 month that include TV and internet and they install it the next day. But if install internet the same day I will charge $99.00. But if they install it next day it will be free. And they came to install the TV the next day. I say o.k. but when the technician was finish the install the TV I call to Dish Network for appointment for the internet services the next day. And they told me there are no internet services in my area and that was the reason that I didn't signed. It is the problem because they want to sign the contract. If sign it I cannot to refuse the contract in that moment. I am in his hand because they can apply the contract that sign for 24 month and they want to pay $30.00 for each month left when I cancel the service. That is the reason the my complaint because I want to tell the people to be carefully.

I am never home to check my mail so I call monthly to get my bill and whatever they tell me over the phone I pay. Apparently the past 6 months they have not been telling me the correct total and when I checked my latest balance I was informed of all these balances I had and there was absolutely nothing the company did about it. When I asked to be transferred to customer service to cancel there was an early termination fee. Even though this was a problem on their end of things they did not care. This is a nasty, nasty company and I strongly don't recommend them!

Dish Network does not take responsibility for their signal losses. I have had numerous complete signal losses this year which ended up not being my equipment. When I would call Dish they tried to sell me their insurance for $7 and set up an appointment for a technician to come take a look... but every time I was able to finally get a signal. This always happened AFTER I missed one of my favorite shows of course. I cancelled the appointment and the $7 fee. The last few times I didn't bother with the technician. Dish finally did give me a $10 credit for my trouble but I don't want a discount. I want my programming to work. I finally cancelled service today and Dish kicked me on the way out the door by shutting down my service two days before I had asked them to. This company is nasty.

Believing that we couldn't get cable at our location, we opted for DISH service for TV and internet. We're used to quality fiber optic connection and unlimited internet. DISH TV is ok if you don't mind it going-out during inclement weather, but their internet service is ridiculous. First of all, our GB allowance was split 50-50 between "anytime" hours and "off-peak" hours (2AM-8AM). Who the hell is up at that time of day other than people who work 3rd shift?? As our GB allowance got low, we began monitoring our usage, and there are accurate free apps available to do that. We used one called SurplusMeter which shows your data stream in real time; download, upload and total.

We decided to go to Dish since they were offering some specials and packages. We got set up turns out. Most the channels didn't work that well. And I tried to call to see what's going on and they wanted me to upgrade to get a better quality picture and stations. Less than 24 hours from when it was installed. I decided I wanted to cancel due to crappy service and crappy channels. They wanted to charge me over $700.00 for having them for one day. Needless to say I will be filing some kind of claim. Going to the news. Any social media I can get. They are horrible and stay away!!

Dish advertises how much cheaper they are than DirecTV. But I signed up with them 4 months ago & they're twice as high as DirecTV. Dish has less packages to offer & out of the alleged 120 channels I'm supposed to receive, 100 are sports channels or ads. Plus other stations have sick perverted shows on & if you hit the wrong button, you can end up paying for pay per view which also exists on there. Now my credit is being ruined by them in 4 months, making it much harder to get another phone when I'm disabled. And I've had my number over 10 yrs.

I am stuck with a no release contract from Dish. I was told by the installer that if I moved there would be no problems with the release of the contract. Wrong! I am stuck with the contract to the very bitter end. They give you 9 months at $7.00 a month, then start charging the $29.00 a month until you have completed your contract. I truly feel this is a predatory contract.

We decided to upgrade to Dish's new hopper system after years of their previous services without complaints but when their contractor finally showed up 10 hrs late on top of the real issues we were already displeased but to start off the issues he was very overweight to the point he was unable to get behind our TV to do the install right and was unwilling to move the TV to get behind it. Our sound also worked great before he started to fumble around blindly behind the TV to install the wires and even acknowledged it worked on all setting before he started but somehow shorted out the soundboard during the install.