DISH Network Reviews

I was charged a tech fee for this, I got credit for days without service but that was it, when I complained they said that was their policy. I will cancel when my contract is done.

Well, since day one, I have had nothing but problems with all services and the billing. I have called numerous times to the person Kayne who originally signed me up and was always told, "Don't worry, I'll straighten out the billing." And every month, there were other charges, added on, taken off, services changed and charges changed. They would credit me, and then the next month they would add charges back on, all 3 services. I had problems with my internet and phone, and that was straighten out but had issues worth the phone again.

Dish was not helpful at all, we had problems with the picture. I was told to have the dish moved which I did, still lose our picture, even with the lightest rain. The picture tiles all the time, the box did not work half the the time and when I called about that they told me to change the batteries in the remote which i did, still didn't work. Called again, they reprogrammed the remote, still didn't work. I told them over and over again that, that was not the problem.

I really got tired of arguing with these people. I have Lupus and am not suppose to get upset or stressed as it causes a Lupus flare up. I have called so many times to these people, about the bill and the service, to no avail. I have to keep paying them no matter what, even though I am not getting the service I was offered and even though my bills are not right, I have to pay or they shut me off.

Well, I called to cancel my services, and told them that I am tired of paying for something I am not getting, and I am tired of arguing with them every month about my bill, so I want to cancel. I was told that I had to pay $321.00 to get out of the contract, and that they were going to take it out immediately out of my account, which I do not have that much in my account, which will cause me overdraft fees. They would not even work with me as far as this charge goes, wouldn't let me pay later or make payments, so I am really in trouble now because I will have major fees from the bank.

I talked to 4 different people and all of them were rude, and could really care less, what I thought, or to try to rectify the situation. They still won't get paid because there is not enough in the account, but i guess they just wanted me to get hit with over draft fees too. I cancelled my service with Century Link with no problem and they waived the cancellation fee for their portion of the contract which was the phone and internet. I was told by Dish that they will absolutely not waive any part of the cancellation fee.

I am on social security disability and am 64 years old, and this has been a nightmare for me. So, when I get my social security disability check this month, Dish is going to take $321.00 of it, and get away with giving bad customer service, and treating their customers like crap again. Even though I signed up with Century Link to receive all 3 services, phone, internet, and satellite TV, they tell me now that Dish is a whole separate thing and they have no control over them, than how did they sign me up for it

Needless to say, after three days of no service, I agreed to the $15.00 fee. However, when I got one of my bill a few months later, I noticed a new fee of $6.00. I called to inquire about this fee and was informed that I signed up for a service plan. I stated that I did no such thing. I was told that I agreed to a service representative coming out to my house, and I said yes for $15.00. I was not told that there would be any monthly charges associated with that. I was told that they would remove it and get it corrected.

Months later, the fee is still charged and now I have late fees because I refused to pay this service plan charge. We are now on five months later that the $6.00 fee stopped, but they insisted that they will not waive the $6.00 they did charge or the associated late fees because I didn't include that amount in my monthly payments. I come home this evening to find out that they have shut off some of my channels (local). When I called, the amount outstanding is like $24.00.

I called this evening and spoke to one representative and when I asked to talk to the supervisor, I spoke with Cheryl, ID number ** who was extremely poor in her customer service. I then asked for the corporate office phone number and was conveniently transferred to Nick. He advised that those are legitimate charges and that they would not waive them. I asked him to clarify that they would rather lose my $59.99 monthly charge over $24.00 which is consistent of most late fees that they inadvertently charged. He stated that they are not waiving the fee because had I not agreed to the service plan, they would have charged me $95.00 to send out a service technician.

I advised them that at no time was I informed of a $95.00 fee, nor any ongoing monthly charges. I was told I would have to pay $15.00. I advised that their employee lied, misrepresented the company and they are supporting that behavior by not correcting the error. He again stated that they would not be waiving the fees. I requested all transaction on my account and all reported calls. I was told that they could send me my statements, but they could not release any notes regarding my calls. He stated that he didn't have that access but yet he was reading the notes during our call. They are stating that they will not reinstate my full service unless I pay the $24.00 balance. If I decide to cancel my service, they will go over the disclosure information with me at the time of the call. When I inquired what this was, he wouldn't answer unless I stated I was cancelling my service at that time.

He eventually advised that should I cancel, it will cost me $50.00 to mail back their equipment or around $95.00 to have someone come to my house and pick up. This has been extremely time-consuming on my part and now I will need to find a new service with possible installation charges.

She said as I’m under the monthly service plan ($5per month), there will be just a $15 one-time fee. I asked her 2-3 times about this and every time she said there will be just one time fee of $ 5 for technician visit. I opted for this offer and got my desired music channel after 3 days (of course technician came and installed new satellite antenna).

Now today I got monthly bill of $169, which is $119 more than my actual monthly bill. I called again to CC and she transferred my call to her supervisor (this one is very rude). After listening to everything, she said that this is a physical charge which cannot be adjusted or credited and I have to pay this. I her told about my conversation with CC about this installation money (that there won’t be any installation charge as we are under service plan). This supervisor said that since I don't remember that particular CC operator’s ID or her name, then that means there's no record of my conversation with her and no proof of what I’m saying; so according to her business rule, she cannot go by what he said or she said on the line. I asked her about recorded conversations on their data and she told me that if any conversation is recorded, it will be available for 3 days and by now it will be deleted.

I asked her to check the operator ID of the representative who signed off notes in my account. She said there are three CC's and she cannot ask each of them. Come on, it’s just 3 operators not 30. Moreover, she said I how I cannot remember the operator ID and the name and can remember all this conversation with her. I talked with different operators every time and how and why should I remember each of their names? So I got that she is not going to lose her end. Any how I have to pay this money, then what’s the point in arguing with her?

So now I have to pay this extra $119 this month. Next time I’m going to write down the operator ID and name. I know then they will come up with different excuses. Now my contract with Dish Network is until December 2010 and I’m surely going to terminate their service.

Every phone conversation, we get a different story. Today we called to pay our bill and discuss an overcharge; they did not want to use a different bank card than I usually use because it is different than the one they have on file? I have never given them permission to store my information! Dish Network overcharges ($300 this month), on a regular basis. That is why I have never signed up for auto pay. I do not want them to have unrestricted access to my bank account. I requested that they delete my bank card that they illegally keep on file and they refused!

That never happened. And finally I was told that because I put my services on hold, I was no longer eligible for the special rate. I was transferred all the way to the administrated offices (so they said) and was told nothing could be done. My programming went from $49.99 to $64.99 plus all the other fees they now tack on. If I cancel my service, they nail me for ending my contract early. What can be done? How are they allowed to get away with this? This has truly stressed me out. I am on a tight budget and was counting on the savings I was promised. And now if I cancel and cannot pay their fees, my credit is damaged.

That was also a lie. After 2 months of back and forth in phone calls that takes hours, Dish TV finally said, we would have to pay $900 additional dollars for 2 HD boxes in order to get the "free" for life HD they promise on all their TV commercials. We were also threatened if we cancel over this, because we signed the paper work and would be breaking the contract. As far as we are concerned, Dish TV broke the contract. Believe non of what they promise you, it was all lies for us!

Customer service? What customer service? They don't seem to know the meaning of the term! Rude, nasty, better than you kind of people! That's what we dealt with! And that was with a supervisor no less!

We are going to the BBB and Consumer affairs with this false advertisement. Free HD? We still don't have it! I hope many people read this before signing anything with them, or you may just be sorry, like we are!

Long story short, the reps were rude. I even had one of them tell me that banks don't charge overdraft fees and I still have not seen the credit. Two days later, they did it again. Even though they already had my payment, they tried to debt my checking account and caused another over draft fee. This was over 3 weeks ago. I kept faxing them a copy of my overdraft to Andres, but he never got them.

I spoke another rep name Able and he informed that there is no way Dish could have debit my checking account because I would have to fill out a form at the bank allowing them permission to do this. When they still had not gotten any of my faxes, I sent over 30 faxes over a 3-day period and finally received a call back saying that they could see the negative sign in front of my balance. I told Andres to cancel my service and he informed of the early termination fee, which I informed him I would not pay it. Needless to say, Andres was called a name and he hung up on me.

I called to get this changed to a dual control unit so I could watch TV in the family room. They told me I had to upgrade my **** service contract for another *** 2 years. I said *** ! They made the mistake, not me but they won't change. So, I'm letting the contract run out, and am never getting Dish service again. And I will go out of my way to see that no one I know gets Dish Network service! Those 2 year contracts have to end.. They are a consumer rip off. The satellite company doesn't have to uphold their end of any contract. You do, but not them. It's time to stop that ***!

This caused physical stress. The cost of getting another internet system is considerable more than the one thru Dish. They know who the employee who signed us up, but they act like they have no clue. We are not stupid. Just another big business that care nothing about people, especially senior citizens.

This went on for several months and we finally received the boxes to return the equipment via UPS. It is Nov 2010 and we still have not been reimbursed for the Wild Blue equipment! Also, we canceled our Dish Network and went with DirecTV and since we canceled with Dish, they have informed us that they are charging us $210 for a 'breach' in HD contract! I sent them an email stating that since they still owe us $400, we would just call it even. But I received a letter in the mail stating that the $210 would be charged!

These people are insane if they think they are getting that money from me! I have a copy of all emails sent to them and received from them on these charges. I also have copies of phone bills where we called to get this all resolved!

Every year we go to renew, it is some problem like this. It ends up being more money than that agreed on (now we pay by the month rather than once a year because of this). The equipment sent to us is so outdated that it is not even offered to new customers.

Since the new contract locks you up for one to two years, we are stuck with what we have.

When I told this to a local dealer, "I recommend that customers change between Direct and Dish every two years so that they get what is being offered at the best possible price." How sad is that?

In my contract, it stated that if my new residence did not allow satellites, contract would be void. I have a negative account that has reflected on my credit report for the last three years; dropping my credit score tremendously. I also don't feel that I'm responsible for the penalty charge for breaking the contract. I moved and Dish was not allowed.

Frustration! He installed one receiver to cover both TVs instead of a receiver for each TV as advertised. The one receiver is only HD in TV #one and I needed HD on TV #two (bedroom). Then when I called on the phone, Dish TV tells me that HD is only on the TV with the receiver and my bedroom #2 (without receiver) is only standard. The result, I have no HD at all as advertised. I should have stayed with DirecTV which I had for 10 years, DirecTV is much more competent with installation.

I go from one person to another, and they all see where they made the mistake, but say their hands are tied unless I show them a receipt. I am a full-time RVer and told them if they send a box to my mail forward service, it will then cost me $20.00 to have the box sent to me. By law they can't throw it away, they have to forward it to me. This could take weeks or longer to get straightened out. They screwed up and I am the one that has to prove it's mine. They have all said no receiver was sent out to me. Hello, right, so what's the problem? I called the place I purchased the receiver from, and I am waiting for a call back. But they said, "Sounds like Dish." Today, I received a cell phone message saying this is the tracking number for the box that you are to return the receiver in. What am I to do? Any help? Thank you.

He said that Dish started in February of 2010 including locals in the service. I told him that I was not subscribing to locals because it used to be a $5.00 charge. He again stated that as of February that locals were free. I stated that I did not have locals. So he stated to give him a second and he would check on this. When he came back he said I was right. I did not have locals but he had given me local now and to recycle the power on my receiver and I should have them. I did and got locals. So we continued with solving my receiver problem.

At no time was I told that now by receiving local channels would cause my bill to increase. So I called Dish and talked to two people and was told that old customers were not made to subscribe to local channels, which is where the $5.00 difference is in the bill. I told the Dish rep. that I received local channels over the air fine and could not justify paying for something that I received free. So I stated what had happened as above and was told it was nothing that could be done. Then when talking to the second person (the first person’s boss, I guess) he stated that he would give me a credit for 6 months to get use to the fee increase. Again, I stated that I did not want to pay $5.00 more and to remove the local channels and if I was not misled by their representative, then I would not be calling and discussing this issue. So then I was told he could go out on a limb and give me a year of $5.00 credit so to get use to the charge. Again, I state that I did not want that. All I wanted was the $5.00 a month increase removed.

Then he also tells me that Dish has no way of once opting in for local to remove it. So basically I have had an increase of $5.00 a month and got this because a Dish representative gave me wrong information. And I still am being told that locals are free.

So my question is why is my bill increasing by $5? Also, I was offered a credit for a year to come to an agreement. I do not understand how this company can legally do this. Please let me know if am I wrong in my understanding of bait and switch laws which is what I believe may have happened. I have been with Dish Network for a number of years. But now I do not know how much longer this will be the case. Do they realize they are not the only providers in VA.?

They are forcing consumers to pay more but calling the service offered free. In other words, false advertising costs consumer more money. Also, this cost my time and effort in trying to resolve this problem plus the extra money I now have to pay for this product that is be sold as free. They are also forcing me in to an agreement that they say I was told wrong but they can not do anything about.

Dish network refuses to let me cancel the contract even though I have been a customer for less than a month, unless I pay a $400 termination fee, even though I was mislead into getting the service. What is even worse is they still tell people that the channel is available. When on the phone today with my credit card company and Dish Network (my credit card company called them with me on the line to try to come to a resolution), the account specialist kept claiming that the channel is available! Unfortunately my credit card company said they cannot do anything about the charges, that Dish Network can continue to automatically bill me for service or the cancellation fee. I really do not know what else to do. I cannot watch my local sport's team games unless I switch to another provider, but I am forced to pay a cancellation fee to do this.

October 1, 2010, NatGeo and FX were no longer available due to failed contract negotiations. So having started my services on June 2, 2010 and 3 months later, two major networks that I paid extra for are no longer available. Why is it that a corporation can lie to you, well knowing that they will not renew any contracts with the networks and still sell you the product? And get away with it? If I decided to stop paying half my bill, they would just take it from you. What is protecting the consumers from these giants from taking advantage of them?

On October 6, 2010, I canceled my service. The lady on the phone advised me that I now owe $370.21 for an early cancellation fee. What do I say? You took away channels that I was paying for and still paying for, and knew ** well 3 months before I signed the contract that you were not going to have FX and NatGeo. Oh well, that's what you owe us and we will just take it out of your account! I said no, you do not have permission to withdraw any amount of money from my personal bank account! I then said I will set up payment arrangements seeing how in today's time, $370 is a good chunk of change and always has been. I received a letter informing me that on October 29th, they will withdraw the whole lump sum. On October 26, 2010, $370.52 was missing from my account.

Mind you, on October 9th, 2010, I went to my personal bank of CitiBank and canceled my bank card they had. Only to find out on October 26, 2010 that they improperly canceled my card. It was supposed to be reported lost/stolen and they, ** working there, reported it as damaged. So the number stayed the same. Good thing it really didn't get stolen, then it would have been way worse. My question is just this, I told Dish Network that they did not have my permission to charge my bank. I will make payments and they stole the money from me anyways, 20 days later. If this is the case, why are there credit collection agencies? Isn't that their job to collect money? By payments or whole, not to steal. This is a crime.

Dish Network entered me in a contract under a false pretense, leading to believe that I would be getting what I rightfully paid for. All while they knew before and failed to disclose that 3 months later, you won't have these channels. They were well aware of these negotiations well before June 2, 2010. So therefore, they lied on the contract. How is it legal for corporate America to steal from its customers? This is wrong! I wouldn't like them breaking into my home and stealing my piggy bank, and me watching them do it with no recourse. I have opened a fraud case with my bank against Dish Network and I am going to take them to claims court. It's time that corporate America stops ** on the customers that keep these ** afloat.

There is no such thing anymore as honest business. Just to ** the customer and get the money, screw quality service. If you don't like it, they will just let you cancel and steal 370 dollars from you. All in while you sit back helplessly and watch it all take place. I encourage anyone who reads this to pass it on and everyone boycott Dish Network. I am a real person here in California. I work hard for an honest living and it pisses me off more than anything to helplessly watch these billionaires steal from the poor, upper middle class.

They told me if I cancelled they would charge me $5.00 for each subscription. Not to mention charging me for the NFL package for months that don't allow me to view the Raiders.

They sent technicians out more then once and try helping over the phone but it did not do any good. And the one time it was said that the dish was put in the wrong place by the 1st technician, so it was moved. Then a technician came out, stated he could not find a problem. My mother got so upset about it. She stop telling me about it but kept paying her bill right on time. Then she got sick and I went over to stay with her and that is when I saw the message was still happening. I told the person that I talked to over the phone about it all. Stating that my mother paid her bill on time every month (she is on a fix income). Also, she was charged her for one of the visits, which I was not aware of.

So when I called on Oct. 23, 2010 and told them that I could not have my mother upset because of this service problem (the TV keeps her company a lot) and was canceling the service to go with another service. This is when the first person become rude. My mother was no longer on a contract. I feel she has paid for services that she never really received 100% of the time, and nothing was done to correct this. That is when she was informed that she would have to pay to ship the equipment back to them or pay for a technician to come out and pick it up.

There is no drop off place near us, she was told. I think that they taken advantage of an elder person and I could not get reason out of anyone regarding why this should be like this. I was told rudely by these people, in so many words. "This is the way it is and she was responsible for getting the equipment back to them if she wanted to cancel her service."

I am very unhappy with this situation. My husband and I have had Dish Network for five years also, but are most likely going to be canceling our service with them also. I have written a letter, that I will be sending out to the Better Business Bureau and to our newspaper. I feel our elder people are been taking advantage of, most of them are very proud and feel they must do for themselves. Big companies should not take advantage where it is not needed. Each situation should be looked at and handled according. Not with the attitude of "There is nothing that can be done, this is the way it is."

If I added up just half the time that my mother did not have the use of her service, it probably would paid a lot more than what this company thinks they should get paid for the return of this equipment. This companies should remember without us little people, they would be in trouble. So please try and be a little humane.

I asked for a supervisor and it took him about 5 minutes to "connect" me and immediately I was unconnected without talking to the supervisor. My description of the service might not have been right; however, the tech could have lead me through and got me the service I want. I seems strange that the co-founder of Dish is always on commercials telling how good his company is and that it’s the number customer satisfied company in the TV; however, I just read some other peoples complains also.

The DISH contractor came to our house to set up on 9/9/10. He said we had to wait 4 to 6 weeks. The mini laptop will be shipped to us. We have been waiting for more than 6 weeks, still no mini laptop has been shipped. We called them, and a guy, named Troy, said to contact his brother. We called at least 20 times but we always get his voice mail, and he never calls us back either. We contacted DISH Network, but they said they can't do anything about the laptop, because the contractor is a third party.

The Dish contractor came to our house to set up on 9/9/10. He said we had to wait 4 to 6 weeks. The mini laptop will be shipped to us. We waited for 6 weeks, but still no mini laptop. So we called them and the guy named Troy said to contact his brother. We called him and at least 20 times, but it always goes to voicemail. He never call us back either. We contacted Dish Network, but they said they can't do anything about the laptop because the contractor is a third party.

I have come to the conclusion that you can order a channel just by going to that channel. There is no prompt that asks you do you want to order this. There are many times that the remote just gets stuck and we unplug the TV and let everything reboot. I tried to cancel my service and was told that there would be $240.00 cancellation charge, but at this point I have paid that and more since every time you ask them to take of the so called additional channels that you ordered it is a 5.00 service fee change (regular station) and a $20.00 service change (adult station).

My monthly service fee is suppose to be $30.99+ tax and I pay an average of $120/month with all the service fees to change remove channels that I never ordered in the first place. I live in CA and when I told my aunt in Pennsylvania about the trouble I was having with this company, she replied that they ran a scam in PA also and a lot of people filed complaints. Why is this company allowed to rob people throughout the US? Why are they still in business?

He called back again, spoke to another rep (after he saw another commercial, free for life). They said the same thing and after an hour said they would give it for free if we started a new 2-yr contract. We said no way since they can't even be trusted to stick with their agreements.

My husband, after much research on HDMI cables cost, bought one for almost $200 online to reach from the living room to the bedroom. He went to hook it up yesterday and it won't work. He went to Walmart to see if there was any sort of splitter he could buy. There is none. He drove 40 min the other direction and saw our local Sears store had Dish signs all over with free HD for life up to 6 rooms!

My husband was too mad to call them again, so I called Dish today. They said, "No, HDMI cable is not what's needed, you need another box." This is what we asked for to begin with! They again wanted to charge us or would send no charge if we start a new 2-yr contract. We hate this company so are not willing to do that. I spoke to "Michael" who sounded like he was in India. Michael put us on hold a few times then spoke to my husband. They would make it right and send out 2 new boxes.

I don't know why two but that's what he said. He said they would send them and we wouldn't have to start a new contract. He then put us on hold and a few minutes later, another man came on and said, "How can I help you?" We said, "Michael is helping us." He said, 'No, I need you to start over." Are you kidding me?!

At this point my husband handed the phone to me. I said, "I want Michael" He said, "Sorry, ma'am, he hung up." I said, "No, he put me on hold, then you came on. Transfer me back to Michael." He said, "I can't do that. He is in another dept and you probably won't get him." I said, "Transfer me to this dept and I will ask for Michael!" He said, "We have many different locations." At this time I lost my cool. I asked for a supervisor. He said, "Okay, Ma'am. I have to put you on hold." He put me on hold for 5 minutes then they disconnected me.

Who will change the law so these companies can't hold you to any contracts? We had similar trouble with DirecTV too. They are both lying crooks. If any company needs a class action suit for unfair practices it is Dish and DirecTV. We ultimately wasted hours on the phone. We will continue to find a solution somehow. But we are not giving an extra dime or starting a contract over with Dish. When the contract is over, we will definitely go elsewhere as they don't live up to their contract of HD TV for both rooms for life!

Purchased Dish Network through a 3rd party vendor who had a gas reimbursement program providing $300.00 in cash back. Mailed gas slips of more then $100.00/month for 6 months with promised of $50.00 per month for $300 total. Despite numerous letters (no phone or email address found) received nothing and no communication. Contacted Dish Network and executive complaints who stated it is not their problem.

Even though I pay $100/month to Dish for their service and only went with their company because of the rebate, they state they are not at fault. They have paid this 3rd party company money to find me as a customer and basically state they are not have any responsibility and their response, DISH Network doesn't provide the $300.00 gas card promotion; you will have to contact the third-party vendor who provided it to you. Our records indicate that your DISH Network account was initiated by the independent company American Satellite Inc. at 1-866-512-8545.

Companies that sell DISH Network satellite hardware are independent companies and set their own policies and business procedures. The relationship between DISH Network and the company is that of an independent contractor. For these reasons, we encourage you to contact the company directly. So we will pay for referrals and do not care what they promised you. We have no responsibility and they are independent. So "join Dish Network and I give you a new car after 1 year with Dish" once I get my fee, I'm gone and Dish will say, too bad - Independent contractor, not our problem. Yes it is.

I asked them back if they have proved it is lease equipment. No! They don't have any. They don't care about it. They determined that they own my receiver. The person whom I dealt with promised me to take care of this matter in five days. It's been more than 30 days without solution. I called him, left messages, and they never called back. I called their customer service. I have to tell the story over and over.

The worst, they charged me $300.00 for my own receiver, plus stealing my over payment. That’s ridiculous! After I explained to them, they are willing to accept and promised, again promised to clear this matter but it never cleared. Every time I call their customer service, they want to process it. I filed this to BBB. Hopefully, other people will be aware when doing business with Dish Network. If you want to activate your purchased receiver, make sure they put a note in their database. Otherwise, they will claim it as theirs.

Why should I have to pay for something that is supposed to be free? They say I can watch the Red Wings on NHL Ice, but they are always blacked out, so I don't care that they are now giving me this channel. It is no help to me. They didn't live up to their part of the contract in giving me the programming I signed up for. Why should I have to live up to my part of the agreement? Help me. I can't afford what they want to get out of my contract and I can't afford to have two providers just to get Fox stations.

Now, I have no checking account and at the time I ordered it, they said I needed a credit card in order to get the dish. I told the rep that I didn't have a checking account and he said do you have a friend or relative that would let you use their card. So after talking to my fiance, she said let me ask my sister and see if we could use her debit card. She said yes. Now when I talked to the rep, I told him this was not my card and not to take the payments out of it but to send me a paper bill and I would pay by money order. He said nothing to me about if I cancelled early, they would use that card to collect. Again I told them this was my fiance's sisters bank card and nothing was to be taken out of her account.

Well, today Oct.17th 2010, my fiance messaged me and told me they took 210.00 out of her sisters bank. Now my fiance's sister draws social security disability and the rep was told this when I tried to explain again and again. It made them no difference about who's card it was. Now, I was to have a one year contract and now all of a sudden it jumped to two years.

She told me that I had signed something that gave me a 2 year contract. I don't remember signing anything to that fact. Only paper I signed was when the tech came to install the dish satellite and hook up the receiver (which was the wrong one to begin with). So tell me how can they take money out of her account and her not signing anything with Dish Network.

We're going to go to the bank tomorrow to see if the money will be put back into her account and go see a lawyer to see if they can be sued for taking money out of a bank in my book was illegal. I know for a fact that all the money that goes into her checking account is social security disability payments. Dish Network is a rip off and should be investigated by the Federal Government to see if what their doing to people is legal or illegal. So beware people of them.

To make matters worse, as part of my returning their equipment, I am being required to pay for shipping of their equipment back to them; they do not provide any place I can drop off the equipment. With three boxes, they are forcing me to pay $15 per box, or $45 plus the early termination fee of $385. This is a travesty and totally unacceptable.

As a result of their inability to provide the programming I signed up with them to receive, it is costing me $45 + $385 = $430 to cancel my account!

I am unable to watch any shows during the day due to my mom recording all day long in her room. (This was not explained to me in the least) The remote doesn't work at all, I have to point it in every direction possible to get a response. Channels turn without even touching the remote, the service is awful. No storm and the the satellite continuously goes out.

The sound in my children's room doesn't work, and I know its not the the TV because when they play games, the sound works fine. When I ask for a tech to check out the problems, they never show up to get out of this. I'm gonna have to pay a bundle which I can not afford. Their service is beyond horrible. I can't believe they are still in business, they are as bad as Vonage. Unable to watch any of my shows, no sound on my children's TV, and wanting a huge amount of money to discontinue service. I tried to downgrade but they want to charge me $400 to do so. I'm appalled on the how these companies are treating their customers.

I told him that I was told by the Dish representative when I ordered the package that the multi-room DVR would work independently. This was a primary reason why I ordered the multi-room DVR. He stated that in order for me to get what I wanted, I would need an additional HD DVR at a higher cost. I explained I chose Dish because of the lower price over DirecTV. I felt that the lower quoted cost was to bait me in to increase my package cost for a service that I was very specific about (multi-room DVR) at the time of order placement.

He stated that the representatives lied to potential customers and that this has happened before. He made this statement in the presence of company I had in my home at the time. My father in-law, mother in-law and my wife heard him make the statement. My father-in-law is a church preacher, I am a law enforcement officer, and my wife is a veterinarian. The aforementioned statement is something we would not fabricate. The installer told me to call Dish and they would work it out. I signed the papers and he was gone. What a mistake. My nightmare begins.

I called that night at 10 pm and spoke to a Mary and Trea. However, I didn’t think about writing their identification numbers down. Dish had agreed to assign me another DVR, but I would have to incur an additional cost of $6.99 a month. I thought why should I pay more for something they quoted me a price for in the beginning. I stated I would have to think about it, but at this point I am thinking about canceling because of the deception of the original salesperson. I called back the next day; I tried to work this out with Dish with negative results. I spoke with one representative Carl, ID No. **, who told me I would have to have a separate receiver installed. I asked to just have it all taken out. I was told this was possible, but I would have to pay a termination fee. I felt helpless and tried to think about my options so I stated I would call back later with a decision.

I finally called on 9/6/10 to have it disconnected and was told by Patrick, ID No. **, that I would have to pay $420 for disconnection. After I explained why I wanted out, he transferred me to a Shamile who now told me I would have to pay $620 to get out of the contract. I could not believe what I was hearing. She went on to tell me I owed $620 for a termination fee. When I asked why, she tells me it is for the additional receiver. I explained I only had four receivers. I never agreed to have the additional DVR installed. At this point I thought someone was honestly trying to pull a joke on me. I was very upset at this point and told her I needed to talk to someone else and subsequently was disconnected. What happened next was just disgraceful. I swear on my father’s grave that this is what I was now told. I called back after work on 9/7/10 at 10 pm.

I spoke to Evan, ID No. **, and he now tells me I owe only $420 to cancel the contract. I was switched over to the disconnect department and spoke to Gidane, ID No. **, and asked if I could talk to a manager due to the fact the system was only active for eight days. After about two minutes, a man identified himself as Mark rudely picked up the phone and refused to give his ID number. After now telling him the entire story he rudely states the installer would never make statements like that, you ordered the service, and also tells me, “No, we are not taking the system out,” laughs and hangs the phone up.

I never was rude to anyone that I spoke with and to be treated like that is unacceptable. Dish claims their calls are recorded, so an audit of what happened would shed a lot of light on this situation. As a result, I wound up calling the next morning and paying a termination fee of $420. I was then told that boxes would be sent to my house for the equipment and would arrive within five days. I was told if the boxes with the equipment were not returned my credit card would be charged for the equipment.

Needless to say I cancelled my credit card that day and had a new one issued so I would not have any additional charges against my account. Ten days went by I never received any boxes. I had called again on 9/20/10 and spoke to Martha, ID No. **. She had to cancel me out of the system again and told me boxes would be sent again. I told her I was worried that the equipment would not be sent back before the initial 30 days. I finally received the boxes and I was informed by e-mail that Dish received the equipment.

I realize this letter is long winded, but I had to live through this mess. I also know that the customer is not always right. However, this company cannot be allowed to continue to operate in the way it currently conducts business. I cannot believe that the CEO of Dish TV would knowingly allow his staff to do this. I viewed his TV commercial, and he seems to be a down to earth person. I am a reasonable person; I have to deal with the public every day. If this is truly how Dish TV operates, they will lose more customers. The deceitful way I was treated is unacceptable. I had to quite frankly pay Dish TV extortion money to get out of a contract that they did not deliver what they promised.

I only had the system active for all but nine days. The more I check into the horror stories of people, who had Dish TV, the more similarities are coming to fruition. I have lost almost $600 dealing with this deceptive Dish TV. I have waited purposely because I wanted to wait for the equipment return confirmation e-mail. Along with your department, I am sending certified members to every board member of Dish TV. I am available any time to discuss this matter. I would appreciate any help so other people just get what they pay for, nothing more. Thank you very much for your time.

My real problem with Dish Network is when I called them and asked for a hard copy bill; they informed me that it would be no problem to send me one. I received a Bill Statement, and they never canceled my credit card charge transaction with them. The customer service representatives that I spoke with Trevor and Alicia were very rude to me and did not want to assist me or transfer me to a manager.

I also asked them to change my billing cycle date and was informed that the system won't allow them to do it. They informed me that I would not have to pay a late fee if I paid my bill from 2 or 10 days late prior to the due date. Once again, not the case. I paid my bill today and I was charged a late fee. I will honor my contract with them, but I'll never recommend Dish Network to anyone that I know .And their customer service sucks.

1. Spoke with Shelly. Explained my husband was being transferred to Indonesia in 30 days. Shelly asked me the following questions: Was I going with my husband? Did we own the home? If he is leaving in 30 day, when am I leaving?

All the above question are an invasion to the right to privacy act. None of these questions have anything to do with us asking for a copy of our contract for fees of an early cancellation.

2. Spoke with Gene very nice and transferred me to Daniel. It was Daniel who was very very rude. She would not take time to allow me to speak. Stated I am transferring you to another dept. Placed on hold for over 45 minutes then disconnected.

3. Placed another call. Spoke with Liz who told me to go on the internet.

4. Placed another call spoke with Mary. Said she would mail a copy of contract, but could state all fees for early cancellation. This is up to company management. I called again spoke Fernando: Very nice, explained situation. We went on on line for contract. However. Access is only given to a residential services general agreement. In other words, we could not print contract. Program is designed to allow on screen viewing only.

Please address our issues. We educated adults. Is this service fare to the less educated, elderly or anyone? I understand the BBB has given dish an F in customer Service, that score is too too high.

Arrived in Flo, finally got chance to set up installation, however my boxes were stolen, (along with other items) my a/c wires and a/c were also stolen. So I filed a police report. Gave Dish the number of the police report; person I talked to was Kathy. Yet today, I received a bill for $142.86. Not only do I not have the boxes, I reported the case number as instructed but still being charged for service. It doesn't do any good to "try" and talk to these people. You get shifted around to different departments to keep telling your story. I was a member with this company for years and get treated like crap. Paid my bill on time, never had any issues. I guess because I paid my bill.

How can they continue charging me for service when they know I am not connected? Can I go through small claim court and sue them? Thanks for any help you can throw my way. Lynda ***

I told them to stop them before they came through. He said he couldn't and that they would show up on another bill. I asked to speak to a supervisor, he blatantly said "no", claiming he was as high on the ladder as I could speak with! The movies I have been charged with were ordered when no one was at home, therefore, they weren't ordered from my home! No one has a key to my home, and no one has broken into my home. My bill also showed a different billing address by just one letter on my address being wrong! He said he would just simply change this on the records.

My question is after 10-plus years of Dish, just how the hell does my address change and my bill get charged for something I didn't order? I have always paid my bill on-time, with never a dispute whatsoever! I have now unplugged my phone receiver, which they said they would charge me $5 every month for if I didn't have it plugged in from day one! They cannot legally charge this fee as not everyone has a landline to begin with. Can we say duh? I have called them 3 different times trying to find out how this has happened to me, to no avail.

Now I'm stuck with a huge bill that I cannot pay. And why should I pay for something I didn't order? The address the bill was made out to was not my address to begin with, so my account has been tampered with for someone else's enjoyment at the least.

We soon discovered that we could not order PPV because the receivers will not pick up the phone line. We are sometimes watching television and channels just start changing. We had many other problems, but after much time spent on the phone with Dish Network techs many of them were corrected. Not having the time to spend on the phone, we just tolerated some of them.

On October 4, I sat down to watch the Sons of Anarchy but discovered that I no longer had FX. This show is one of the few shows that I like to watch and, therefore, a big reason I have the service. I specifically asked before signing the contract if I would have this channel. I was of course told that I would along with all the other great stuff I would be provided and was not. I called Dish Network and was told that Fox network doubled their prices so they could not provide them without extra cost to the consumers, but that it was a temporary situation that would be taken care of. I stated that I wanted to cancel my service and was told that I would be charged a cancellation fee. Of course I then told them about all the other problems I had been having and after spending about an hour on the phone the technician assisted me, correcting some of the problems but stated that some of the problems would require a technician to come to our home to repair. She stated that I would be charged a fee for this.

Why should I have to pay a fee for service that I pay for every month and that I was told would be provided to my family? I then told her that it didn’t matter anyway because they would still not be providing me with the channels I was paying for. The tech then asked me to hold so that she could transfer me to a dispute resolution person and I was placed on hold. After being on hold for 10 minutes I got tired and hung up and went to bed, hoping that the problem would be fixed soon.

On October 11, there’s still no FX and there’s still the malfunctioning equipment. I called Direct TV and was told that they could indeed provide me with service that would include FX. I called Dish Network and explained the situation to the tech and after a long conversation I was transferred to someone else. After waiting on hold for several minutes, again, I had a long conversation with someone who tells me that Dish Network would have to charge consumers ten dollars a month to provide these channels. While not really happy about a price increase, I stated that I understood and was willing to pay to extra cost to get the channels. He stated that he could not provide the channels because everyone would be outraged at the price increase. OK, because some other people don't want to pay the extra, then I can't have them either.

He did state that he would wave the fee for the technician to come out and fix the problems. After six months and lord knows how much time on the phone spent to fix our equipment, they would not be able to provide me with the Fox Network channels. I told the technician that if they could not provide me with the channels I was told I would get, then I wanted to cancel my service and go with someone that could provide me with those channels. This guy then tells me that there would be $350.00 cancellation fee. I stated, "Oh no, I'm not paying this huge fee when of no fault of my own you guys are not providing the service I was told I would get.”

Again, I was told that I would have to talk a contract negotiator, and was put on hold for about twenty minutes. Well, of course they got me to give up and hang up again because I am a working man and I do have sleep. Of course they have it in the contract that I signed and that channels are subject to change. Maybe this is somewhat my fault for signing such an open contract, but should this mean I have to pay for service that Dish Network can not provide and hold me to a contract when they are not holding up what they promised me?

Obviously this service can be provided but Dish Network is more interested in their profit margin than doing the right thing. I don't know the laws on something like this, but I know it isn’t right. Surely, Dish Network cannot get people to sign these contracts and then not do what they tell people will be done. I mean, now that I have signed a contract they can just give me whatever channels they want and I have to pay for them. Hopefully, there is something out there that prevents companies like this from ripping off honest people. I am still paying my bill and will continue to do so because I won't let Dish Network ruin my credit or reputation.

Upon installation, I discovered that they did not carry it and when I tried to cancel they said I had signed a contract and I would owe them two years of monthly charges. I had them reduce my bill to minimal charges per month and then contracted with Direct TV which did offer MLB. The service remained unused till two months ago and rather than let the service remain unused, I transferred the service to my fiance's house. I was told that their only charge for moving my service was a one time fee of $15. Now, I received a fee of $100 for a change of address. It has been one lie after another.

We now lose the satellite since the window has to remain closed. I called on 10/9/10 to have a technician sent to my house and they told me the technician would contact me in the hour. After an hour and a half passed, I called back and they said they don't show any notes on the account that I called or that a technician was scheduled, but they would be more than happy to set up a time for 10/10/10 to have a technician come. They gave me a window of 12-4 for today; I never received a call from the technician.

I then made my 3rd call to which they said they don't show any notes on the account for a technician scheduled but would be happy to set up a time to have a technician come out. However, I now need to cover the $95 fee. The next time I am available is 2 weeks from now, so I have to go without my dish until then. I said fine, they need to credit my account for the time that I have already paid for but am not receiving service for. The response over and over was, "You need to pay the fee and we can send a technician out."

At this time, I was speaking to a supervisor who refused to credit my account and could only repeat the same phrase listed above. I said why can't you credit my account since you failed to send your technicians out here twice when I was available like your representatives stated. He said they didn't see any notes on the account that stated a technician was dispatched. I requested that they then pull my telephone calls and that would be their proof. His response then was that they couldn't do that and I need to pay the fee and they could send a technician out in 2 weeks when I am available. They rep reminded me that I can cancel my contract and pay the cancellation fee. At this point, it seems worth it.

I am now paying for services that I am not receiving nor is the company willing to compensate for the lack there of. Unfortunately, I am contracted with them for 19 more months or will be charged a $332.00 fee to cancel.

Well, like most people, I work during business hours, so I can't sit around at home waiting for a Dish Network installer to show up. So I had my nephew stay at my house and let the guy in. I was eager to get home from work that evening to watch my new high definition flat screen. When I got home, I had discovered that the installer left the low definition receiver in the living room, and switched out the low definition non-DVR receiver in the two other bedrooms with high definition dual DVR receiver, on the old fashioned TV's. This incompetent fool who installed it had to walk through my living room and see the large brand new HDTV flat screen to install an HDTV DVR receiver on two very old fashioned TV's. He was either stupid, lazy, or both.

I called Dish Network and the person who answered my call agreed that this was a ridiculous mistake, but that didn't stop them from lawyering up. They said that since my nephew signed off on the work order, I was stuck with it as is. And, that if I wanted the mistake corrected by them, I would have to pay another $100 to have an installer come out. Instead of enjoying TV that evening, I wound up fixing it all myself. Furthermore, they did not supply an HDMI cable and refused to send me one. Also, the second TV signal to the master bedroom controlled by this dual receiver was not HDTV, just the primary TV in the living room. And they charged me extra every month for HDTV.

I hope they enjoy the 3 grand I gave them over the course of two years because I never will give those bloodsuckers another penny. I was thrilled when I was finally unshackled by the Dish Network contract. The channels went up to 9999, and there was usually nothing good to watch. When I was a kid, we somehow survived on 13 channels and a roof antenna. TV commercials used to pay for TV. Now people pay outrageous amounts every month and there are still commercials. Their service would fail constantly. Their DVR was slow and unresponsive. You press a button on the remote, and it would take up to 10 seconds to respond.

I picked up a Philips Mant-940 Amplified indoor/outdoor HDTV Antenna for $30. The picture is crisp, beautiful, and rarely fails, far better than Dish Network ever was. I hooked up a PC to my TV and use Netflix for movies. $10 a month for unlimited "On Demand". And, if you're a little resourceful, there is plenty of free programming on the Internet. Just hook a PC up to your TV with a wireless mouse and keyboard. Plus, I'm a night person and the channels on Dish has mostly infomercials throughout the night. Is that what I was paying $125 a month for?

And the way Dish has to power down every night and interrupt whatever you were watching is so obnoxious. I've recently been seeing a desperate and pathetic new ad campaign by Dish Network with one of the company's founders getting on the camera like some clown. It's very reminiscent of similar campaigns for Wendy's, Motel 6, Oreck, etc. Some silly fool nobody cares about telling you how he got rich on some technology that has grown woefully obsolete. I predict they will go down the same route that Blockbuster did. Mark my words. Internet based TV is the next technological wave of the future. I've been predicting this for the last 5 years.

I finally reached another supervisor Jeff ** and he refused to answer the only two questions I was asking: what are you doing for me the customer and what is being done to keep me as a customer? I believe these are reasonable questions. He also kept telling me I was frustrated. I take offense of this. I was not frustrated; I was/am disgusted by the way your staff was/is treating me as a customer. Is this the Dish standard now? I have never been treated this way since I moved to Dish in 2004.

Andrew told me to go to FX and download the show and watch it on my computer. Brenda told me to call FX and tell them to settle with Dish. Jeff told me we will give you $3.50 to download the show from iTunes. He then told me Dish can change the programming anytime they choose and I do not have a contract to stay with Dish.

At no time did any of your staff answer my questions. I pay Dish network to have the channel and programming they advertise when I signed up. If there is a change, why did I not receive a letter or an e-mail? This is the second time I have gone through this with Dish, the first being Fisher Broadcasting.

I do not care that Dish and FX are negotiating. I do not care that programming can be changed at anytime. I do not care to download a show to watch it on my computer instead of in my living room. I do not care to call FX. I only want to be treated as a customer that Dish would like to keep. Again, I would like my questions answered. I am not sure if they will keep me as a customer

I have told this to the Dish people and was told I had to have it, that two years was in the contract. Well, I did not look for hidden messages, during the conversations I had before I signed up, that information was not told to me. I will forced to pay $50 a month for two years for a few channels that turn off if I am not aware of no activity for a while, of sometimes no service at all, of such a farce of useless channels. I was not aware of this when I signed up, and I am sending this complaint to everyone that I can think of. I am stating that I have asked/told Dish all of the above and to turn it off, take their dish, and they have refused. I have refused the service, and will not pay for all of the above.

She stated that we would receive one month credit and executive management would call us back. To date, I have placed another phone call spoke with Lori ID I8I who only offered again to upgrade service for additional fees. Not one customer service representative would address issues: Offer we received in the mail.

Lori stated there was no credit issued on our account and Ren stated we hung up on her. This is a false statement. We were hung up on. Lori refused to change information in computer. Lori then placed me on hold for approx three hours. Yes, I left speaker phone on and went to bed. This is quite time consuming, and after 28 hours, we still can not get our issues addressed, answered or even hear we value you as a customer and to assist you.

We would like to be released of our contract due to lack of Customer Service. We have been give false statements by two Dish employees and a false statement regarding our charter is in Dish computer. $180.00 Early Termination Fee. Mental Stress to obtain proper Customer Service.

They placed all the blame on the retailer, who never responded no matter how persistent we were. All they said is that they are reviewing the tapes from the conversations and will make a decision. None was made, these lies included charges for an upgraded receiver, length of the contract and the promotions offered, and personal identity as a retailer or salesman was never made. Due to this there were several complaints and problems we had throughout the year with Dish, all of which led nowhere.

I was just told today that the entire time I was paying $30/month I could've just had my account "on hold" but not cancelled. I missed two months of payments due to medical reasons and then was sent an email explaining to me how to return the receiver since my account was cancelled. Upon receipt I automatically called customer service as I hadn't requested for my account to be cancelled.

The agent told me that there were no charges on my account, that it was already cancelled so no further charges would be made, and that in fact I had a $15 credit for the shipping charges. We were relieved and felt as if maybe Dish was finally fixing their flaws, but of course that was too positive. When I got an email this morning confirming that they received our equipment I called to verify no further action was necessary. When I called I was told I actually have a $180 balance on there for the cancellation fee that goes on automatically upon closure of the account. None of the agents who work for dish network are held accountable for what they say! I'm so tired of getting agents who barely speak English and I can't even understand their "customer service code". Dish has no system in place to regulate what is said by its employees other than you must write down some four letter/digit code to reference to the agent - problem is even when I write them down they aren't the right ones half of the time.

That was my fault since Dish is not trustworthy. Then they missed 20 of the Stars’ hockey games and several other good events that they did not want to pay for. Now, starting in the next two weeks, they may completely drop FOX by refusing to pay for the channel. I called Gina back and behold she did not document anything either. So now she is acting as if it is completely made up, even though I sent her the emails from her. I am supposed to be getting contacted by Adam ** to attempt to get this resolved. I do not have high expectations because as many people know, their agents don't quite tell the truth and they do not care about their customers.

They say that if they pay for the channel, the cost will be passed to the customers. That is not true. Current customers have contracts; so the cost would not be passed to us, it would be passed to the poor people who sign up in the future. Essentially, the service is losing channels. They have the right to change programming. Does that include refusing to pay for what is right, even a local channel?

Dish Network is failing to guarantee a "loyalty discount" from agreement reached in Oct/Nov 2009. The agreement was 2 years with $10 off each month. Failure to honor pricing practices has a tendency to repeat itself at Dish Networks. Agents quote special rates/pricing to get customers to enter into a contract, yet when customers get their bills, they find that none of the special pricing was applied and there are no notes in the account by the original rep promising these discounts.

In Oct/Nov 2009, we had some upgrades to HD including a receiver upgrade. We were quoted a rate of $39.99 for a new 2-year contract which included HD, HD package and an additional receiver. Of course, when the billing statement came there after, the rates/prices/package was not correct. With much calling and emails (even to the corporate office), we could not reach a resolution. The corporate office bullied us many times when I called and tried to explain from my viewpoint (including a lady at the corporate office named Gina ** --office of the CEO). I finally contacted the BBB last year regarding this case and a short time afterwards, I got a phone call from Bryan at the same corporate office telling me that the billing issue should have been corrected a long time ago and this should not have escalated into a BBB complaint (then why didn't Gina ** correct it?). To make a very long story short, Bryan at the corporate office fixed our billing issues and apologized profusely. There have been no "billing issues" up until now (a year later).

After calling about a week ago (end of Sept. 2009), I inquired about our contract status and to remind Dish Network that they still were obligated to honor the remainder of our "$10 off for 24 months" (although only 12 credits of $10 remained for the second year). The lady informed me that we were no longer under contract as of our last billing statement which was dated Sept. 24, 2010. The service would continue through Oct 9-Nov 8 with this bill. She stated that since I was no under "contract", Dish did not have any obligation to fulfill my "$10 off for 24 months" any longer. She stated that I could call the loyalty department and ask for a "loyalty" discount (more like beg for a discount to remain a customer). One point! On the bills in 09-10, the $10 off for the 12 months shows as a "loyalty" credit. This was not a loyalty credit. It was simply a means of "correcting" our bill because of a screw up when we upgraded in 2009.

So everyone I've spoke with in the last few weeks is seeing this on the statement as such and is telling that "we've already had a year of loyalty credits". Wrong, wrong, wrong. We had a year of billing of corrections! Now that we are at the end of our contract, it can be viewed that (1) we are asking for the remainder of the $120 ($10 for 12 additional months) originally agreed upon in 2009 when the "billing" corrections were done and (2) since we are no longer under contract, we are essentially asking for the above, but this time, as a loyalty credit for us to remain a customer of Dish Network. It was a stated agreement in 2009 in the resolution of the BBB complaint (if it wasn't notoriously not noted in the account again).

Up until Sept 2010, we had no alternatives to TV except Dish or Direct. Now, we have AT&T U-verse and Charter Communications for total packages. What's worse is that you offer longtime customers virtually no incentive to continue service with you after a contract ends (ironically, you can't honor pricing in a contract). New users get the $24.99 rate, old users get nothing (unless you call and call and beg for discounts). So what's the big deal with offering longtime customers who are no longer in contract a few dollars off to get them to stay loyal customers? In my case, it's about honoring pricing that me and Dish specifically agreed upon. Better yet, what's $10 to keep a longtime customer, just that, a customer instead of going to another provider? I take it that Dish will make the right business decision in this matter. Grant our agreement for $10 off/additional 12 months). I expect Dish to honor the previous agreement we came to in Nov. 2009. To honor the $10 off for 24 months. Originally keyed into the system to correct a billing/pricing error on a bundle offered by operator Cig/Eric...

Since we are no longer in a contract after the current statement of Sept. 24 (which covers Oct 09-Nov 08), the previous 12 credits of $10 were not loyalty credits, they were "billing" credits (this has been thrown up in my face many times in the past several days that we've already received a year of "loyalty" credits". We haven't). Dish can call the credits to the account whatever they want to - billing credits/loyalty credits. However, we are due 12 additional credits of $10 each on our account (an agreement Bryan made with us as a resolution to last year's BBB complaint). Resolution? Grant us what you promised us. If Dish cannot come to this resolution by Friday, October 29, they can disconnect our service at end statement ending date of Nov. 8, 2010, remove their Dish from our property and remove their equipment from our house.

We feel Dish should fulfill their agreement. We enjoy Dish for our TV entertainment, but certainly will not be bullied by a large corporation (that wishes not to fulfill contractual terms). Dish, do what's right! I'm sure Charlie Ergen will never see this complaint or email, but I'm sure even he'd do the right thing, customer satisfaction.

I found out that they charge $10 extra for some HD channels which we never use so I called them to take that particular HD service out. No problem, said the service rep and then he spoke something really fast. I know I can speak and understand English very well but what he uttered I could not understand so I asked him to repeat."You will be billed $5.00 as one-time charge for reducing your service." I almost fell off my chair. I asked to speak to a manager and his manager did not care if I was their one of most paying customers. They want their $5.00 no matter what, even I want to cancel my entire service. So you can add a service no problem but if you want to reduce your service, it will cost you extra.

Come to find out the Fox Sports channels were gone. I called the rep and she stated that they are having a dispute with Fox and that they are not offering the channels currently. So I told the rep I wanted to cancel and she informed me that I would have to pay a cancelation fee of $325.00.

Well, they blew me away for several reasons. First, I bought my equipment and signed up for service and I never agreed to any contract. That’s why I paid $250 for my equipment. Secondly, why would they even consider charging me a cancellation when they are not providing the channels that I normally get? This is their problem, not mine. And third, since I was late on my bill back in July, they no longer agreed to the discount service of $39.99 and I was being billed $54.99 now every month. These guys are extremely crooked and need to be sued or shut down. It cost me more now for less service. They have not only changed the price, but we lost the channels and now they want to charge me for cancellation.

So I personally call in and speak with a gentleman named Vince who then explains this will be a one-time payment. I go into detail how I do not want any information left on the account and also want to be an authorized user due to my aunt is not so technology savvy. He then asks me my name and the last 4 of my social so he can add me as a user, which I provide. I then used the card for the payment and put my aunt on the phone to do the contract and finalize the deal.

Installation day: They come out and during the install, explained they can't get local channels due to the fact they can't reach the right satellite and after an hour and some talking to a supervisor, they said they will give my aunt the 200-channel package and credit the $15 extra per month for the inconvenience. In addition, they tell her if she wants to put another modem in, they will get better signal and they will credit $5 for this also. Bringing the package down to $14.99 per month for the first year.

After the installer leaves, my aunt notices she is not getting the premium channels for free like she was supposed to per the original deal. As she calls in, they explain that the account is not in her name and needs to contact me. I then call in and after being hung up on four times and kept on hold for 35 minutes to get to an Executive Resolution Member, they explain I should file ID theft against Dish due to it was not my aunt's fault.

Working for a call center myself, I was not happy about this resolution and explained that my aunt will need to be on the account until I can find a solution for this. She agrees to add her as an authorized user and I end the call.

I then talked with my aunt and find out how horrible the installation went and what she was promised and figure that $14.99 per month for her should be feasible and decided to verify that what was promised was actually done. Guess what, they state they have no notes on this and don't know what to tell her about not getting local channels or the premium even though it is clearly listed in the deal. She would be paying $39.99 per month without all the options promised. I then asked who asked for the package to be upgraded and was told my aunt called in and requested, which is hilarious due to the fact that my aunt wasn't even an authorized user at that point. When asked about this, they have no comment.

When asked how the account got set up in my name, I am told it is due to the fact I used my debit card to set up the account. I then laughed due to the fact I used my wife's debit card to do this and they again had no explanation.

So then comes the fun part where I try and cancel and get a rep who only wants to argue. Then attempts to tell me I have to pay $15 to ship the equipment and I ask if there is a drop point and she explains no. I then explain that this would then fall under the no issue statement above and the rep states it can't be waived. Still attempting to get this cleared.

Getting control over the people you have calling and looking for first time customers, incidents like what I encountered today will only hurt your business in an all ready hard economy. They are your first link to future customers and as in my case your last. While this was going on today, I called support for Dish Network and tried to get the harassment to stop. The only person I got on the other end of the phone had a very strong accented (India) person who would not help me in any way. The first four just acted like I was being transferred and then the line went dead, the last one told me, "I am sorry but it's not my problem." Then he hung up on me. Great service you have there! Makes me glad I am a DirecTV customer and did not go with Dish Network 4 years ago when I built my new home.

Things like this is why your service is not even close to what DirecTV has to offer. I am glad I am a Direct TV customer and after today's harassing calls from Dish Network, nine of my friends who had Dish Network has switched over to DirecTV. Their systems will be installed within the next 3 days. The outstanding picture quality never dropped signal for service and the fact that I never once received annoying calls from DirecTV is and will all ways be my entertainment supplier. Thank you DirecTV. Not a Dish Network customer and never will be after today's incident.

In December, my mobile home was broken into by kicking the front door in. And a laptop, my cell phone, and a few miscellaneous items were stolen. I contacted the Russell County Sheriff's Dept. and an officer came out to take pictures and tried lifting fingerprints and made the report. My landlord was contacted about the incident and told about the front door. It was never fixed or replaced. So feeling uneasy living there, I told the landlord we had to move because of not having the security of locking the front door.

I contacted Dish Network and advised them I was moving and told them why. I was advised to take the receiver and remotes with me, but I could just leave the dish itself. I brought the receiver with me as well as the remotes. I also told Dish that since I was moving into the city, I was going to go with cable and to discontinue my services. Well then, they hit me with this ridiculous price of early cancellation fee of close to three hundred dollars ($300.00). They also want to charge my friend’s bank debit card for $300.00 because of not returning the equipment. I didn't know where to send it to. I called Dish again and they said they would send the special boxes and labels to send it back to somewhere in TX. I asked the company that installed it from Opelika, AL if I could take it to them and turn it in. She said no, that they came from a warehouse and had to go back to TX.

Well, this is going to cost me more money to send it back. I never got the boxes as they were returned by the post office. I called back again and was told they would re-send. I still haven't received them. Now I am informed they turned me over to a collection agency and were going to charge my friend who is on disability debit card because of unreturned equipment. And when returned, they would credit the amount back to the card.

Now when I ordered the receiver, the tech brought the wrong one. He said he had to get it from another tech's truck but got the wrong receiver. But he hooked it up anyhow instead of getting the right one. I was to get the one where I could get local channels. They did send an antenna like device and told me to follow the instructions on hooking it up. Is this my place to do this? After getting it hooked up, all I could get was one (1) local channel, which half the time I could get no signal. Now I only lived like 5 miles from the local TV stations. I had to call tech support many times because nothing was coming into the receiver.

Now I called Dish Network today and told them that I have no checking account and not to take the money from my friend’s account. I was told since that card was used, she couldn't do anything about it. I asked for a payment arrangement and was refused. I think the government should step in on the way Dish does things. I am on social security disability and don't make that much money to begin with. And after paying rent, cable, and electric, I barely have anything left to buy groceries or gas money to go to my VA dr. appointments. Dish Network is the worst company I have ever dealt with but no more.

After two more phone calls with hold times of over 45 minutes, I have finally managed to cancel my service but they refused to honor my original cancellation request on August 26th. In fact, they did not even have a record of my new address. Absolutely incompetent. $180.00 for two months of service I did not receive.

I have just opened a storage business and I put in a lot of hours. Finding myself working late at night and needing some good background company, I signed up for Dish TV’s minimum package. Money is tight. So, as I surf though the channels in the package I have purchased, all I find late at night is paid programming. Maybe one channel that is not. What is the purpose of paying for TV if there is literally nothing on?

Oh, I remember, because I signed the contract. I guess they forgot to tell me about all of the paid programming they were going to grace me with. I'm probably better off with network TV. It’s just not right. Well, there is nothing on TV, so I talk to my cat and dog a lot. I do not expect any action from this; it’s just nice having someone who will listen.

I really have no physical damage and since I can"t get to see my account online, I have no idea of my payment status other than knowing that I have overpay. Now, I send them an email every time I walk by my computer, maybe they will bet tired of my emails and give me some kind of response.

Dish claims that they "will not let Fox bully them around" but meanwhile customers are suppose to sit by and let Dish Network bully them around. In their contract you sign, it says that Dish has the right to change programming and fees. It also says though that any change in programming that effects you Dish will send out a notice notifying you of the situation and effective date. Dish never sent any notices to any customers.

I feel Breach of Contract and I only hope someone will take this up legally with them. I am now scheduled to switch back to DirecTV and pay my $315 cancellation fee. But others should be warned. Their customer service is horrible. The equipment is sub-par to say the least. The programming most times is not true HD and DirecTV provides a much better picture. I should have realized this from the beginning when their install technician left two boxes on the floor because he could not get cable to them. Mind you, I did it without a problem. Then their equipment failed twice in the first month. Avoid Dish Network!

I asked her to transfer me to her manager because I didn't really feel satisfied with the reason she gave me to change the entire Dish, as I used to get the same channels few months back. Your second representative came with different statement, saying that there are no $5 discount available on any of the plans, contradicting the facts proposed by the earlier operator. She never transferred me to her manager and kept arguing, even after explaining my conversation with the previous operator. Overall, I am extremely disappointed with Dish Network’s customer service. There should be consistency with what your representatives tell your customers. An organization is measured on its commitment and integrity, which I certainly do not see in Dish Network at this point.

I called and complained and said I was never told I would have to call and cancel. I told them I never received any monthly statements. Then I was told that all AutoPay customers get their statements through the customer’s email address. I said I never received a statement that way either and asked what they had on record as my email address. They said there was no email associated with this account! I asked if that seemed right and they said it was not their fault, I should have gone online every month to retrieve my statements.

I spoke with a supervisor, and as I see from the other published complaints, they are of no help either. Of course, I did not upgrade and I cancelled the HBO/SHO fee, but I will not get a refund. Now I must be on the lookout to cancel my free 9-month service plan and then again at the end of 1 year to cancel my free Cinemax subscription. An awful lot of work to get something things for free that I never wanted in the first place. By the way, I had my own business for 20 years and I would have been hauled to court so fast if I attempted to treat my customers like Dish Network treats theirs. Also, the "understanding" customer service representatives did not speak English very well and I suppose this is yet another company that out sources to telemarketers on the other side of the world. If I do business with an American company, I expect to talk to an American in English.

At least with cable, you can disconnect anytime with no fees for disconnecting. One box works fine, no interruptions. The other loses signal all the time and always during an important time of program. They should repair, troubleshoot their equipment for no fee. It's their crappy equipment not mine. Their ads say they don't raise fees like Direct. What is the three raises in three month is? False and misleading advertising is criminal.

2. ) an insurance charge of $6 per month will begin to be applied after three (or six months) and be aware of that too.

I could have customer service cancel these plans if I made a phone call. I believed him and said, "Great." It turns out that the charges are not $24.95. In fact, they are more like $40.95. And what's worse is that I'm told they can change their pricing anytime they want. Well, I found this out when I read the contract that they mailed me. Heck, I didn't even know I signed a contract! When I realized what happened was the installation guy asked me to sign for the equipment. When I asked him what I was signing, he showed me the registration numbers for the boxes he installed and that's what I thought, so I signed this digital pad he was holding.

They never even let me read what I was signing! Well, now I'm locked into a 24 month contract that they can change at any time. When I called them 24 hours after they installed, they told me the only way to get out of the contract was to pay them $650 plus another $250 in fees. I was also told, "Don't worry about it. If the charges go up, we can help you." When I asked how, they were very vague, more ***. I talked with four levels of staff that night on up to senior management who made me reiterate everything I had stated three times previously (after being put on hold for 25 minutes) and then told me that the contract is valid and I'm being held to it.

These people got me to sign a contract I never even saw. They digitally attached my signature to that contract and emailed it to me after the equipment was installed in my home and the installer was gone. Now, I am at the mercy of this company and they can charge me pretty much anything they want and change things any time they want. The 120 channels I have are mostly shopping channels. I don't have all the majors (as they promised I would when I spoke with the sales guy) and I just know the next two years are going to be miserable viewing times for me. I can't wait to get out of this contract and I warn all of you to stay away from Dish Network. They are dishonest.

I couldn't believe my bill could be so high after my last balance was paid in full! I called Dish and spoke with Ebony. She made some excuse that I was a bad customer and that my past due amounts added up, etc! She said, "do you want to speak with a supervisor? But they will tell you the same thing I said!" So, I held for 10-15 min, and she came back and said, one minute and suddenly, disconnected!

So, I had to call back and spoke to another Customer Service person, Ann. She acted like she knew more about the situation and told me that there were charges for unreturned equipment (twice, or three times). Well, the equipment was returned months ago! They keep adding in an unreturned equipment fee, taking it off, and then putting it back on later! I keep having to call every month to argue about my bill! I keep getting abused by the Customer Service people, who try and make me feel bad.

Then, if I persist, and call back, the next Customer Service person usually manages to work things out! I get so worn out from all the arguing, that sometimes I actually get ill! I have MS and I am so afraid of this happening again, because it tears me up!

It is not right for Dish to do this to their customers! It is certainly an underhanded way for them to try and get their customers to pay months in advance! They also charged me for Show channel, when I was told I could have it for free for being inconvenienced because of a bad DVR box they sent me. I only had the DVR for a couple of weeks, or so, before I was told it was bad and needed to send it back and they would send another. I waited a long time for things to be right with the TV service, so they said I could have a couple of months of free ShowTime (but later found out they were charging me instead). After I had this last run in with Dish TV, I felt so ill, I had to sleep because I felt so ill. I felt like I was having an MS attack, because my arms felt so weak and when I got up I had trouble walking. I felt so awful from the stress!

Once the manager was on the phone, it took ten minutes for her to inform me, that I could take the dish down myself and get it hooked up, and it would only be a 15 dollar service charge if we were not able to acquire the signal. When I moved into the residence, I called back to schedule this, and was told that it was the same price no matter what because they would have to run new cables and set up a new dish. I explained over and over again what was told to me and that there would be no change it this.

I am sick of Dish. I think that they are money hustlers and I am cancelling my service. They would have gotten more money out of me by keeping me a customer than what they will get by charging me a fee to cancel. DirecTV transfers their service for free.

A couple of months went by and I called and had the service restarted, again with automatic payment. Well, last Friday they disconnected my service. When I called and asked what happened, they said that the automatic payment wouldn't take effect for 30 days and that 30 days hadn't passed so I had to make a manual payment if I wanted them to turn the service back on. I asked to speak to a supervisor and she was not helpful. I told them as a customer, I expected them to be helpful and that I wanted her to turn back on my service using the bank information they already had and to give me credit for the days they hadn't provided. That was three days ago and I still don't have service.

I had enough of Dish Network and wanted the service ended. When the representative found out I wasn't going to extend my service she then said I was going to have to pay to send back their equipment. I became irate and hung up on her. She got even with me by not cancelling my service. It cost me another month of service fees. This is a dirty practice on their part, I will never use Dish Network again.

I called Dish Network, they assured me that they were wiping off the charges. I have not returned the equipment because I didn't know I needed to. So, the Dish Network rep sent me a box, I sent the equipment back and expected a $15 bill for the shipping. I did not receive that bill, but about 2 months later, while in the middle of mortgage refinance, I received a notice that Dish Network has reported the amount of $111 to a credit bureau and has stalled my mortgage refinance. I have spent hours on the phone with Dish Network, they have all information documented and can see what happened on the account. They just cannot seem to get that amount taken off after they say they will. I just got off of the phone with them this morning and I'm told it will be taken care of. We'll see if they follow through and now I have to deal with this credit bureau report and go through the entire refinance process again.

My mortgage finance was just stopped. I have no other negative marks on my credit and now I have to find out how to get it taken off. I'll have to try again with another lending institution. I will most likely have many hours involved in getting this off of my credit. I don't know why companies will ruin a perfectly good customer relationship, especially after being with them for years. Someday they may find themselves needing the business.

Just today 9/24/10 I found out Jason ** is no longer with the company as well as Titan communication, so I turn to Dish for help hoping they can help and work with me. I explain my situation to Dish so many times and to so many different persons even up to executives level and they will not work with me. I've been on hold got transfer many times. At the end no results. Dish told me they have nothing to do with those incentives and they have to charge me for the 2nd receiver, The whole reason I sign up for dish is because of these incentives that the sale person promise no matter if it's from the 3rd party or not. Is still dish responsible?

As a customer, dish should try to work out something, the only thing that they can do is to file a complaint to the retailer, but what good does that do if the retailer no longer here and that does not do anything for me. I just want my package what I was sold to. Now I know that customer does not come first with Dish, very disappointed with Dish.

I still have that e-mail with me. I have been dealing with this on and off for the past 4 months. It took 3 months for me to get the gift card plus I still have not gotten the full amount for my modem yet, and every month I've been charge $14 for the 2nd receiver. Just today 9/24/10, I found out Jason ** is no longer with the company as well as Titan communication, so I turn to Dish for help hoping they can help and work with me. I explain my situation to Dish so many times and to so many different persons even up to executives level and they will not work with me. I've been on hold, got transferred many times. At the end no results.

Dish told me they have nothing to do with those incentives and they have to charge me for the 2nd receiver. The whole reason I sign up for dish is because of these incentives that the sale person promise no matter if it's from the 3rd party or not. Is still dish responsibility.

As a customer, dish should try to work out something. The only thing that they can do is to file a complaint to the retailer, but what good does that do if the retailer no longer here and that does not do anything for me? I just want my package that I was sold to. Now I know that customer does not come first with Dish. Very disappointed with Dish.

They waived the $15.00 service tech fee which was big of them then offered me pay-per-view coupons to shut me up. I asked to cancel my service and after over an hour on the phone they hung up on me. I called back and they would not let me speak to a supervisor claiming that I have to complain to the "Executive" department which is the legal department. I told them I felt they were in breach due to non-performance and shoddy work. The operator still said that if I cancel, it's a $250.00 charge!

I cannot believe they are going to charge me when their equipment consistently fails and technicians do not perform their duties. The "Customer Service" reps are well trained to try and derail you from your complaint and told me that not even a supervisor can change anything about my situation. Last night for some miraculous reason, the receiver started to work but you can only change the TV in one room and it controls both TVs now. And this morning the entire system froze so I had to unplug the "brand new" box to reboot the system.

Their owner/CEO gets on TV and acts like he really cares about the customer, but trust me when they have you in their clutches you mean nothing and they will stop at nothing to keep you as a customer. I had DirecTv for almost 7 years and never had a problem. Yes Dish Network is cheaper, but you get what you pay for! What a horrible unprofessional company. Do not take them as your carrier, you will be disappointed.

Consequences are many hours waiting on technicians and hours on the phone. They wanted to send out another tech on my daughter's birthday and I told them that and basically did not care. I have had stress related to the runaround on the phone and had to pay for a service that is not delivered.

I got everything done they asked, emailed it to them. Later that day, I called Dish Network, I needed answers. How could they open an account in one name & use another name & Social Security number on that same account without my permission. I was told they didn't have another name on the account. I knew that wasn't true. I was told that I wasn't supposed to know who it was until after their investigation.

That noon at Dish Network would have given me that information. I mentioned it was the collect agency that gave it to me, the company they are paying to sue me for money I don't owe. I was told that I had no right to know that person's name, that would be identity theft are you kidding me?

When I called them to discuss this, I talked to some girl to no avail and I asked to speak with her supervisor (Derrick **). He was extremely rude and keep talking over me. I told him what had happened and he said he could cancel the HBO and whatever else it was and take off the auto bill pay. I told him this was not acceptable because that's not what I was told. He said, that's what he would have to do because that was the promotion. I again explained to him that is not what I was told, that maybe he needed to talk with his promotion dept. and play the recording back of when I placed the order.

He keep saying this is all he would do because that was the promotion. So, I told him to cancel the cable service all together, he said he could do that but I would be charged $450 for cancellation fee. I asked him why, when they didn't live up to their part of the agreement either. I asked him if he was told one thing by a company and they did something else and it caused him to have an NSF fee wouldn't he be upset also, he said he would, but he wasn't going to do anything about it except what we had discussed.

This is an outrage for someone to be told one thing and then something else to take place. The $38 NSF fee to me is huge when I shouldn't have to pay it in the first place, that could have paid another bill for us, being on a set income and everything. We had dish a long time ago and it was awful it went out every time the wind blew. But we decided to give them another try, boy were we stupid!

I plan on telling everyone I know about this situation. I ended up taking off the HBO and whatever and taking off the auto bill pay, but I feel I have been terribly wrong when that is not what I was told when I signed up with them or I would never have signed with them. How can they do people like this, especially when the economy is like this and people are already are having tough times. I want something done about this because I was mislead from the very beginning and this defiantly not how you are suppose to do business.

After many months of frustration, I called to cancel my account. The woman I spoke with at customer care said, "No problem with cancellation, but we would be charged a "fee" as agreed initially." I told her that we would not pay a fee because they never delivered the product they promised. She insisted that we would pay regardless, and threatened to charge my "credit card on file".

I was livid. I could not remember whether or not they had a card on file but I told her if they did try to charge me any $ for services never rendered. I would see them in court. I discontinued service, and promptly wrote a letter of complaint to Dish. They have never resolved the issue and the account remains on my credit history. I have written a letter to the collection agency, telling them that the charge is in dispute. Today, I called Dish (7205147144) to try to have them drop this **. I told them I went back to cable (Comcast) and just wanted them to settle the matter. The rep. admitted that they never sent anyone to try to resolve any of our service issues but said that the charges are valid. He told me what I "owed" and asked what I wanted to do about it. I exploded and told him I would report them to anyone and everyone I could. So, I am.

On 9/22/10, after speaking with several reps who I either couldn't understand or couldn't hear all together, and having already been on the phone for over an hour, I was pretty irritated. What was so difficult about what I was needing done? It was originally my plan to set up Dish at my new residence, so maybe all that needed to be done was to move my receivers and set up new ones at the old residence?

Well, how backwards does this sound...to do that I would need to have the receivers and remotes sent to me (at my expense) just so I could have service. Does Dish not continue to advertise free moving service. It made so much more sense to me, since the receivers were already at the old residence to let the person living there call up and say "hey, I'd like to become a new customer and by the way, I already have a satellite dish stuck to the side of my house and receivers hooked up to the TV which makes it real easy for Dish. If you'll allow me to watch TV using these things I'll pay you every month".

The people at Dish don't see it this way! So, long story short, I got the service canceled. Then the person living at the old residence calls 2 minutes later to activate service. He is told he will not be considered a new customer since there is Dish equipment currently at the home and he will have to pay an extra $82.00 just to get it service activated. What? These people that work at Dish are all rude and incompetent.

They give their standard "I can help you with that" crap when they answer the phone but all they end up doing is making things worse by being difficult and contradictory. Needless to say Dish is not only losing my business but also the business of the person still at the residence. Direct TV or Comcast would happily take money from both of us each month and may consider doing it in exchange for sufficient and competent service.

Friday, Sept. 17, 2010, the service man came and installed the Dish. We asked him about the Internet and were told that a different technician would hook that up - no date was given, different department he said. Saturday, Sept. 18th, We purchased a 40" LED TV as there had been no TV (or service) at the farm. Monday, Sept. 20, we phoned Dish Network at 8:30am to find out when the Wild Blue service was to be installed. That was when we learned that Wild Blue was not available in our area and that everything the salesman and I had discussed about Internet service was a sham. At one point, I was transferred to the Wild Blue department.

The saleslady there first told me the service was unavailable in our area. Next she told me that service was available but had a limited number of slots that could be filled. All the slots were full at the moment, if someone happened to cancel next week and we were lucky enough to phone in at that moment, we might get the open slot! We spent all day trying to talk with someone at dish Network that could do something about what had happened - like maybe fire the salesman who lied to us in the first place - just to make a TV service sale!

That day I was worn out by noon. At that point, my fella began phoning them - at one point, he was put on hold for 58 minutes, then they disconnected him. Both of us were very careful not to yell or curse at anyone. I will give my fella credit, he did manage to speak with a supervisor, whereas I did not. We made repeated phone calls that day to dish Network due to disconnects and returning our call to the main menu. We received several promises of returned calls. No one phoned us.

At this point, we can't find anyone affordable to provide Internet service any faster than dial-up. The lemonade portion is that we (currently) have great TV. The lemon portion is that I will definitely spread the word when the opportunity presents itself about the lies that take place by Dish Network sales people simply to make a sale. And, at the end of our 24 months, we will definitely cancel our service. They will probably promise Wild Blue service just to get us to re-up. Not a chance!

They even charge a person who is deceased, even after years, to get the money. Cox can be cancelled at any time without a charge, but not Dish. I told Dish, I could get a doctor's letter, regarding my health, and how they have treated me. I have no income at this time, hard times for everyone. My credit is perfect and I don't want that 2 change! Even the internet will tell everyone not to get dish. I have read story's how corrupt they are. I just want to cancel it. I have talked to 3 or 4 people today. I am so sick now, I can't even stand up, my blood pressure is probably up.

However Dish kept billing us and billing us. We called 1 month later and after having a crying screaming match with them they connected my husband with an executive team member named Will **, who handles customer complaints. This was on a Sunday night, after speaking with Mr. **, he stated he could help us resolve this problem but we would have to call him during office hours and he gave us his number. We called multiple times and left a voice-mail but never received a call back. Mean while we are still being billed daily. I called again to the customer service hot line and was told to fax a copy of the fire report to a specific number so on 9/17/10 I did so. It took a while to get a copy mailed to me since we are now located in OH.

Today is now 9/21/10, and we just hung up with Dish again and made a payment of 105.00 to them for a balance we were told we had to pay. But it took talking to many rude people before we were able to get someone that was nice and would listen to our problem.

To day we were on the phone and we requested a supervisor to help get this situation fixed once and for all. So they connected me with the most rude so-called person who stated he was the supervisor and there was no one above him. His name is Don and his ID# is 740. He also told George that there was no such person named ** nor was there any department in Dish that has a conflict resolution department, and he would have to talk to the billing department and hit the transfer button with out any warning.

We were then transferred to a billing person his ID# was 5L9. I did not get his name and he was very helpful and nice but the idea of no return call and nothing but nasty people was completely uncalled for. I feel we have lost enough that we should not be bullied. I still feel we were unfairly treated because we still had to pay the July bill and the equipment fee for the usage of the equipment even though we had just paid the bill on 6/18/10. We have asked that they come get the equipment and cancel the account because they lied telling us that we would not be charged for the period that was suspended and we were.

I called them to ask how come that was my fault and they said I should have been told that but there is nothing they can do. If I want the 3rd TV with HD service, I have to pay an additional $7 for another HD receiver. I then asked them to refund my processing fee and they told me that I had to talk to the company I order thru.

I called the company I order thru and after about a 45 minute conversation (including going through a very static recorded conversation of when I originally ordered), they finally agreed to refund my processing fee. I then called Dish Network back to add the 3rd receiver for an additional $7/month. I had to call 4 times over the course of a day to finally get through to someone who could actually help.

Each time I called, I was transferred around endlessly and then hung up on. Finally when I did get someone, I was told that I was not a new customer and that it was going to cost me $200 to upgrade my receiver. At this point, I had not signed a contract or even had my service connected yet. I explained this to them and told them that it was not my fault they originally screwed up my order. They said there is nothing they can do. When they put the order in the computer, if the computer says you have to pay it, then you have to pay it. So I asked them to cancel my order and refund my $51.09.

They did cancel and agreed to refund my $. I then went online to their website and re-ordered my service at midnight and paid another $60 and some change for it. The following morning at 8am, a technician came out and completed the installation with the correct number of receivers, etc. I went in to check my account more than 5 days after I was told I would get a refund for the original amount and they still have not refunded it.

I called them about the refund and was told they cannot talk to me because I no longer have an account and then hung up on me. I immediately called back and asked to speak to a supervisor and the lady told me that she cannot "trust" me and has to know what I'm calling about before she can transfer me to a supervisor. She finally tells me that the refund was just issued today, a week after I was told that it would be and that it could take up to 5 business days more for it to go through. It seems like they are running a 3 ring circus. The customer service is horrible.

The statement had a beginning balance of $0 and an ending balance of $80.00, which I paid. The statement says: "This statement reflects your final balance." I asked for a copy of their contract with Dish and full documentation of the charge as I had never received any invoice from Dish. I demanded a written retraction as I do not want a collection action showing on my credit report. I feel that this is some sort of scam because I never received anything from Dish themselves. I sent a copy of my letter to CBE and the attachments to FCC in Washington, DC.

I explained to her that I was a former DirecTV customer with a DVR service that did exactly as described above. She then told me she would be disconnecting my service on 9/29/2010. My account was prepaid for the month of September. I then told her that I wanted the service disconnected immediately. Her response is: "I will take care of that. Have a nice day" There was no mention of an early disconnect fee. I have made subsequent calls, most ending with an answer of a $420 fee. I am locked into a service that I do not want.

He did not provide a contact phone number, but told me to ask for him once I arrived at the River Front Center in Littleton. The next morning, I arrived at 0945, announced myself at the lobby desk, and then patiently waited for Mr. **. The receptionist told me that she had called him, and that he would be out shortly. Within a minutes, I saw a male Dish Network employee escorting a female visitor to the glass walled area behind the lobby desk. I continued waiting for Scott. At 1035, I approached the front desk again and asked if Mr. ** was still going to be able to meet with me, and I also mentioned that he said I needed to take an "assessment test".

The receptionist said Scott was the only one who could give the approval for the testing, and told me she would check with him. She then left the area for about 5 minutes and returned saying that he would be out shortly. During the next 30 minutes, I continued to see the same male Dish Network employee escorting visitors in and out of the area behind the lobby desk. I also overheard him say individually to visitors, "Okay, thanks for coming in. We'll get back to you regarding the position. " The male employee played out this scenario with another 3 candidates over the next 40 minutes.

At 1110, I considered that Mr. ** was probably too busy to see me that day, so I asked the receptionist if she could let him know that I would come back at another time if that was more convenient for him. The receptionist left the lobby and then returned to tell me that Scott would be out shortly. At 11:20, I saw the same male Dish Network employee who had been going in and out of the lobby area. However, this time he stood next to the lobby desk and stared at me for about 30 seconds. He then slowly walked towards me and said, "Suzanne? " I stood and extended my hand, introducing myself. He told me he was Scott **.

Scott continued looking me up and down, and then flagrantly said, "I'm caught up in an important management meeting and snuck away to see you for just a moment. " However, I watched him over the preceding 90 minutes enter and exit the lobby with at least 5 employment candidates. I said, "Is this a bad time for you to meet with me? " He answered, "Well, let's do it. "I asked him what he meant, and he said, "Let's reschedule the assessments and our meeting. " I told him I had time during the remainder of the week, and he said, "Good. Let me call you and arrange something. " Unfortunately, he has never called back.

I tried to reach him, but was told he doesn't have a phone. I then called the main number 303 723 1000, and was instructed to contact "4" Security and ask for Recruiting. I got through to that department and was told that the message would be given to Scott **, who works in Dispatch. The woman in Recruiting asked which recruiter had initially contacted me regarding the Supervisor position, and I explained that Scott was the only person who had called. She said, "That's strange."

Usually, Recruiting contacts people and then sets up testing and interviews. " (That has also been my experience in the past with Dish.) Mr. **, I have been out of full time work for quite some time, and really looked forward to interviewing for the Dispatch Supervisor role. However, Scott ** has removed all hopes of that happening. I suspect he called me in to see what I looked like, didn't like my appearance and then lied to me, saying he was in an "important" management meeting when, in fact, he was interviewing other candidates and parading in front of me not realizing who I was.

Even though I am an exemplary team player, am highly organized and detail oriented, I've given up all hope of ever working for Dish, and just hope that you will have a few words with Mr. ** regarding his questionable attitude towards others. I don't have much hope that hell change his ways, but perhaps it can help Dish Network down the road.

I did not know why I have to pay $93.00 for one more box. I am thinking about going to DirecTV because they are cheaper. I have been putting out a lot of money and it does not seem my bill is getting any cheaper. I get tired of all of the late $5.00 charge. Before that I have been putting $100.00's on my bill. Every representative I talked to was not getting me the best deal.

My Dish has been cut off twice. I have to pay so much money to get it back on. I have been short on my other main bills to pay Dish out. I have a high rent and high light bill that have to be paid so I can keep my house and the other people have been talking with one another about this.

The day of installation my son have many problem with the installers, so I then called DISH myself to handle the matter and to discuss getting my name off the account. To my surprise, I found out that the Sales Representative totally misinformed me that the account had to stay in my name. Well, they have their problem resolution unit.

Call me to file a complaint, in which I talked to Missy at their corporate headquarters. (720-514-8555 ext:**). Missy informed me that this is not how DISH handles Sales Calls and the representative would be reprimanded and they would pull the phone conversation to verify with what I told her (she explained all Sales Calls are recorded). I gave them one week and today she called to say "they can not find the sales call" from that office. What a coincidence and unethical sales rep turned off the recording. Now she is saying since that call was not recorded I have to stay on the account for the length of the agreement or pay the termination fee.

I don't know were else to turn, so I want everyone to know what unethical practices occur with DISH Network in order to get your business.

So then I talked to a lady in Virginia, I told her about the problems and she said we will credit your acct for that movie. We thought we could watch the last 20 minutes if it ever came back, but we would have had to purchase it again. So she said we will send out a technician, I asked how much this was going to cost me because I have had it with you guys. She said usually $95.00 or buy a warranty. Well then I got off the phone with her and the dish didn't work at all!!! That was 5:00pm, 9/15/10. Also she put on local channels at a charge of $5.00 a month with me not permitting it! I called and emailed everyone and said I want that charge off. They are always putting more and more crap on your bill to charge you.

A technician is supposed to call and let me know when he is coming. It is now 1:35 9/16/10 and no call. I chatted online to Dish and they say sorry, I am so sick of hearing that. So I am waiting for the technician to come. If I get charged for this service call or anything else, I will be upset. When he comes and he says well you need this and this we are done. I will have it canceled. I have had it with there charges and excuses. As far as I am concerned, they are false advertising on TV. My parents have also had a time with them. They are not good business people. I am still waiting for the service guy. This has put me in under a lot of stress trying to get this mess fixed! I am just tired of it. I am tired. We are paying for Dish and can't even watch it half the time. We don't watch movies a lot unless it is family time or coupons. Things are tough and they are ripping people off.

I told Dish I was very dissatisfied with their lousy service and I wanted to discontinue. However, I couldn't cancel the service without paying a hefty cancellation fee. They said I had signed a contract. I finally paid the cancellation fee and requested a copy of the contract. I was told I had to return their equipment and even the receiver attached to the actual dish or I'd be charged! And if I use their labels I would be charged extra. I couldn't believe that they'd expect me to climb up on the roof to remove the receiver! I guess it doesn't matter to them if I break my neck! People, please be advised, you're getting ripped-off with Dish!

I was like, thank God. But little did I know that I would still have to pay $100 with them as well because they told me that I fall under a C category with Dish. Just when I thought there was no hope, a nice gentleman with Sac Valley sat next to me--his name was Danny. He told me that if I couldn't get a line of sight, then, they would have to take me out of my contract.

So, I called Dish Network and asked them if they can send someone out to see if I can get a line of sight. They said its going to be $100 to send someone out and they will refund my money within 3-5 business days. What? So I called back over to Sac Valley Satellite. He stated that he would--out of the kindness of his heart--send someone out with no charge to see if I could get a line of sight because I was in tears.

The person came out and looked for a signal. And there was no signal! He called Dish and they stated that they would refund my money within 3-5 business days. On the third day, there was no money so I called Dish again. They told me that they sent a check in the mail. I asked them why didn't they refund it to my card. Dish stated that they didn't have a card on file. Then, they put me on hold and stated that they did and will refund it within 7-14 business days. But before they stated 3-5 days, there was just lie after lie after lie. Then, he hung up on me. So I called back and asked to speak with the supervisor and he hung up on me too. So they're just scam artists.

I told this to one of the representatives and they waved it off and changed the subject promptly to how much my first bill would be. In August 2009, I spoke with Operator ID C98 about Dish Network's auto pay. I had signed up for auto pay where they take money from my account and the representative took down my card information and told me that I was signed up and that Dish Network would take the charges monthly from my account. It wasn't until August that I had realized that they did not ever take the money from my account and I had accumulated a very large bill. The operator told me that they didn't have any records of them ever taking down my card info and that I still had to pay the bill at hand.

After telling him that that was wrong of the company, he proceeded to get angry so I notified him that I would record this call and he said I did not have the right and then hung up. After I called back, I ask to transfer to his Operator ID and I spoke with him again telling him he did not have the right to hang up on me and that if Dish Network could record me then, I had the right to record him if he showed poor customer service. I then asked to be transferred to his Supervisor (operator ID CEU). He was also very rude and stated that it was not his problem that I was never charged the bill and that I still had to pay the charge. In July 29 of 2010, I called Dish Network about an interruption in services and the amount owe at the time was $80.00 and I was told that if I paid that amount on the following Thursday, I could restore my services.

When I called in on Thursday to restore my service, they changed the amount that I owed to $164.42 and when I stated that the representative I spoke with told me I only owed $80, they said that that was incorrect and that I had to pay $164.42. At this time, I had paid down my account enough to be able to afford the cancellation fees so I canceled service with Dish Network. In August of 2010, I was receiving phone calls from Dish Network 5 times daily and I finally called stated that I would like them to contact me only by snail mail. The representative told me that they didn't have to comply to my request and that as long as I owed them money, they could call whenever they wanted. I told him that he did not have to be rude and that what he was saying was an untrue statement and he then proceeded to hang up on me.

In September of 2010, I called to ask if they had any of my debit card information on file and the representative that I spoke with told me that they did not. I asked if they had the card that I started the account with and she stated that they did not have that card either and that I could not be charged because they did not have the information available. On September 7, I received a charge in the amount of $42.75 and $2.00 on my account and then on September 13, I received a charge of $250.00 and $42.75, all of these charges were from Dish Network after I was told that they did not have my card information.

I called to change the card information through Dish and they would not let me so I had to dispute the charges from the bank. I only owe Dish $196 for cancellation fees and my current bill, but yet I was charged $337. When I called and asked about the charges, they said it included charges for unreturned equipment but they had not yet sent me the boxes to return the equipment. They also had no prior authorization from me to withdraw these funds from my account and I received no receipt or confirmation that anything was paid.

My account has only been activated for 9 days and this is completely ridiculous to be tied to a network I despise for the next two years unless I pay $420 to break the contract. I do not recommend Dish Network unless you are sure your account representative is being 100% truthful.

I then telephoned Dish and told them I sent the receiver back in the box they provided. I talked with several people until I was finally connected to an account rep who asked me if I had the UPS tracking number, which I don't have since I used the label provided. I called UPS as well as the store that I shipped it from and was told that only Dish would have the tracking number since they generated the label.

On August 11, 2010, I received an invoice from Dish stating that I owed them $16 plus tax for using their prepaid label. The invoice also indicated that the receiver was returned. Today I received an invoice from Dish, billing me for $300 plus tax for the receiver. I have called them but have gotten the runaround again. Can you help me?

We received an email confirmation of order, and it was only for 1 receiver. I called and spoke with Max, and he said it had been corrected. Another email arrived, and it was still for one receiver. I called and spoke with Tiffany. She said it would all be okay, despite the emails. The installation was set for September 4. The tech showed up late for the appointment, and his work order stated one receiver, but he did have a second one on the truck, so he proceeded with what turned into a five and a half hour installation. He was good, and he stuck with it until all the TVs (2 per receiver) were bringing in a picture. It was not an HD picture, but we didn't figure that out until after he left. He also forgot to take the old dish with him. He had worked so hard that we tipped him for his work. Nothing that happened before or after the installation was his fault.

So now it was after midnight, and technically September 5 - we called and spoke with Michael. He disconnected us (disconnect #2). We called back and spoke with David. David was the seventh person we had spoken with and the first one who told us that installing the equipment does not result in getting the programming; you have to register for that online. He tried to walk me through the online registration process, but it didn't work because the check I had sent them on September 1 for monthly service had not yet cleared the bank. So we waited. On September 8, I called the billing department and spoke with Cody. He informed me that it took Dish 7-10 days to post a check.

We continued to wait. On September 10, the check cleared our bank. I went online and registered for HD. Two sets out of three that were HD compatible got an HD signal; the third did not. I called and got nobody, just disconnected by the automated receptionist (disconnect #3). I called back and tried to get to tech support, but only got a busy signal after all the automated reception rigmarole. I called again and spoke with Rhea. She tried to put me on hold and disconnected me (disconnect #4). I called again and got through to Kevin, who listened to the problem and said he needed to speak with his supervisor, put me on hold, and disconnected me (disconnect #5). I called back and spoke with Bruce. He told me, at long last, that the dual HD receivers only put out one HD signal; the other is analog. That third set will never get an HD signal. I asked why no one had told me that from the outset, because we could have gotten two single receivers and have the setup we wanted.

I asked if we could get it now. Kevin tried, but said the computer wouldn't do it for him or for his supervisor, so he connected me with Shimi in the laughingly named Customer Loyalty Department. She told me I was free to purchase another receiver. Or I could wait 12 months and then they could swap out the setup that no one ever told me that it wouldn't work for what we wanted for the setup that would work instead.

In an economy like this one, when people are trying so hard to find jobs, the sort of incompetence I repeatedly encountered from customer service reps at Dish Network leads me to believe that the systematic neglect or abuse of customers has to be a corporate policy, descending from the highest level of the company. Not telling the customer that what they expect to receive (after all, the statement "This receiver will connect to two sets" does imply that the same quality of signal will be received by both sets) may escape one customer service person, but how does it possibly escape a multitude of them? It has to be either appallingly bad training or a deliberate policy of keeping the customer ignorant in an effort to turn him or her into an ongoing source of additional, unexpected, income just to sell them what they thought they would get in the first place. Is it a ploy to sell additional equipment? Is it contempt for the customer? If not, it certainly plays as if it is.

The installation was scheduled for Tuesday, July 6th. I made sure that I took off from work to meet the installer who arrived at the end of the installation window. When he arrived he asked if Dig Tess had been there and they had not so he had to reschedule for another day for the installation. I was standing there as he scheduled the installation for Friday, July 9th between 8am-12 and explained that the reason for the re-schedule was that the ground had not been marked by Dig Tess. Let me say that during neither of these conversations was it ever brought up that I was the one who was supposed to arrange for the testing. This is new construction and I know exactly the point of entry for both the water and electricity and would have had either Dig Tess or my contractors mark the ground well in advance of the scheduled installs.

So I took another day off for the second round and by 11:30am I called to see just when the installer would be there. They acted like they had no idea that an installation was supposed to have been scheduled and would have dispatch get back with me in 30 minutes. By this time I had been on my cell phone (using my minutes) for 45 minutes. When dispatch finally called back they asked me if Dig Tess had been out there yet and I responded that they had not probably because they had not contacted them seeing as how they did not even properly schedule the second round installation. At that point she informed me that this was my responsibility.

By this time I was extremely upset as your company had cost me two work days pay and now we were looking at a third go round. I asked to speak to a Supervisor and after two attempts, disconnections and 45 minutes of cell time later I was finally connected. She informed me that she was sorry, but all of this was due to me not calling out for ground testing and having the proper preparations. I had just about had it and told her to just cancel may account and because this was a Dish mistake that I would not pay an early disconnect fee and told her that when she disconnected my service to make sure that she made notations in my file that I was not to be charged because of the inconvenience and financial burden that you all had already placed on me through no fault of my own. This was stated many times so that it was made clear to her and she never refuted the statement. She disconnected the service and told me how to send back the equipment and I after all that I verified that I would not be charged and she had made notes to my account?

To that she responded Oh no ma’am you will be charged because you chose to disconnect and if you want to reconnect there will be a $107 charge. Never once during the many times that I made clear that she understood that I wanted all of this noted on my account and agreement that charges would be waived did she ever say that I would be expected to pay a fee regardless. She only told me this after the disconnection I guess so that one way or another I would owe you all a fee. By this time I was just about livid with your company. I asked to speak to a top supervisor and was connected to your Corporate Office after another extended hold time. I was told by that representative that he would not waive the charge to reconnect and that if I did not want to pay the early disconnect fee then I would have to pay the other charge to reconnect my service (disconnected only in the early conversation and only because of the trouble that you all put me through) Basically you all had me over a barrel.

So when it came right down to it I knew that I definitely did not want to continue to do business with a company such as this, regardless of their threats of what they were going to charge me. I have returned your equipment and will not pay any type of early service termination fee that you will try to charge to me. I guess I could turn that around and force you all to pay my lost wages for the second install I will accept that I missed work for the 1st install. I immediately called Direct TV to have an installation done. They were out there within a couple of days and put in the pole with no issues and called prior to the installation to verify as well as after the installation was complete.

I must say that I am extremely disappointed in your company and customer service treatment. As I have said I have been a Dish customer over a span of many years and pay my payments on time and have been a good customer. After researching on the Internet about what I should do regarding this issue, it has come to my attention that this is not something that is new to EchoStar/Dish that you all have many customer relation issues as well as unfair business practices.

This is to reiterate to your company that I was not in any way at fault in this matter and am the one to suffer a financial loss of wages as well as over two hours! Of my cell phone air time for nothing except that it was due to errors on your companies part that no one would accept the blame for. I will state again in writing and for legal purposes that I will not pay any kind of early termination fee, as I only terminated early due to problems arising with your company that could have been easily resolved. With the business practices shown by your company I feel sure that you all will not refund the pre-paid balance that I currently have on my account either so I won’t look for it in the mail.

I am so disappointed that business practices are the way they are these days. I feel that based on the dealings that I currently have had with Direct TV that I am in good hands and have been treated with nothing but respect by their customer service. That was a letter I wrote to them in response to an installation. I received a call from their corporate and his resolution was that it was both of our faults and we should split the early disconnect fee and call it good. I told him that I was not at fault in this matter and that was not acceptable and he hung up. Just justifies my statements above.

I was very grateful to have our last bill wiped and thought I would look into alternative choices of shipping if I could find any. I did not. That's fine. He did not mention anything about a cancellation fee. He did ask me if I wanted to wait until September 1st although he didn't say why and I said why I will wait but no, just cancel because I don’t want to forget when I have the baby. He congratulated me and wrapped everything up. I got a letter in the mail the other day saying that I’m canceling early and will be auto charged $195.00 on September 10. I called. The woman was very rude and said I was told about it in July. I agreed that I was. That's why I didn't cancel in July. She also said I had a two-year contract which I disputed and she didn't really care. She said that's tough. I have to pay and it will be final. I hung up.

My husband called back, he spoke to at least 6 different people and talked about the run around and he was told initially that we did only have a one-year contract and it was confirmed by several others. Then they told him that their notes say that I was told about the cancellation fee in August and had I cancelled September 1st, then there would be no charge. Now, if anyone is stupid enough not to wait 2 weeks to cancel a service to avoid $195 charge then I'd like to meet them. I didn't cancel in July because that's what they told me. Why would I not wait in August if they told me that? Because he didn't tell me anything about a cancellation fee at all, whatsoever. We requested to have the recording pulled but they declined.

Then when my husband became upset and they transferred him yet again they told him it was then a 2-year contract and we will be paying the $195. Being on the phone for 45 minutes and speaking to so many people, he hung up and told me to put a stop payment with the bank which I've done. So not only did I sign a one year contract, not a two year contract but it should've ended August 1, not September 1, and therefore I should’ve had no cancellation fees at all. Also, since when does canceling 2 weeks early qualify for $195 charge that if I would've kept the account open would've charged me about $20? Also, why are they charging for a service that I can't and won't use? Charging for that should be illegal.

I work nights and when I get home, I enjoy an evening of watching 20 to 30-year old movies on HBO and Showtime. But at 3 am, they do a system check every night. Poor quality equipment or programming knowledge is their only excuse. I would like to rate this as a zero, but that rating is not available. If you have similar problems contact your local BBB, Attorney General, and best of all the Federal Trade Commission. They seemed the most interested in their practices.

After having to swap back and forth by unplugging the Dish system and reattaching the VCR/TV system several times, I called them back and talked with someone else who told me they couldn't do anything to change the way the system was set-up. I talked to two other people with the same result. That lead to conversations, with Adam and Steven. When I told them to cancel the whole thing, I was informed that they would charge a cancellation fee but told them it didn't apply because the system had never worked according to the original description. By the time I got off the phone with them, they had already disconnected the service.

Next morning on Aug 12th, I called in again to inquire about this. This time the representative whom I spoke told that the only charge for getting the Indian package would be $15 for the technician fee who is going to install a different dish for international channels. Since this was not what I was told the previous night, I asked the representative if he was sure if this is the only charge and I was told it is. So I signed up for the service and the technician came to install it the next day. When I looked up my bill today I see that I was charged $115 rather than $15. I called Dish customer service and the representative and supervisor. I spoke to disagree and to waive the charges and did not even acknowledge the fault of their representative not lacking the knowledge and misinformed me of the charges I would be billed for signing up for their service.

I am very unsatisfied with Dish and their customer service representatives who hanged up on me for arguing that I was billed of charges I was not told of when I signed up for the package. I want to cancel Dish package 20 days after I signed up for it but I was told that I will be charged $400 towards cancellation fee. I requested that the service be removed of the international package when I am being charged of $100 additionally and I was told that in order to remove that service, I will be charged $95. Dish sucks. I am so counting down for the two-year contract to be over so I can get rid of this worst service.

8/14/10 I spoke to Noemi **,Customer Resolution Specialist of the Executive Resolution Team (ERT) 720- ext 79103, she requested a copy of my driver's license w/signature be faxed to her. I did so immediately. On 8/18/10 after receiving no response, I called and was connected with Diane ** ext 79463 from this same ERT. She advised no fax was received and if I would send another to her attention, she would follow up. After receiving no response, I emailed on 8/24 and no response. On 9/2/10, I called and spoke to Javier (UWN) ext 52599 who advised no fax was received and suggested resending from a different fax machine. On 9/3/10, I went to a UPS store spend $2.00 and re-sent along with a request to call when received. On 9/7/10, no return call.

Nothing being done to address my forged signature. DISH TV is very poorly run in regards to customer concerns. I am reporting to my state attorney general. Uncertain of actual costs other than numerous calls the executive resolution team to a non toll free telephone number and costs of vehicle trip to a UPS store to send a 3rd fax.

I'm paying $47.00 a month for this kind of TV satellite system. I had been with Direct TV, AT&T u-verse, Comcast and never had this kind of service so is not a matter of weather or so, I have been with cable and satellite for more tan 20 years never something like this. I want to quit Dish for this bad service but they will go against my account and will take $340.00 from my money. What I can do?

As owner of the property, I want the dish removed from the roof before it can cause damage should a high wind come along such as in a hurricane. I also want the holes int he roof to be repaired to my satisfaction.

Last night the other tenant talked to a supervisor in the customer service department and was assured that this issue would be corrected the next day. She was told that the technician would come between 1 and 5 pm. He showed up at at 5:30 pm or later without a prior call to be sure that someone would be present.

When the technician saw the situation, he apparently called the area supervisor asking direction and was told that he could not move the dish from the roof and put it on a pole in the yard or the corner of the house. The technician was very nice and accommodating as far as he could be. I can not say the same for the area supervisor.

I assure you that if this is not resolved to my satisfaction, the service will be removed at the end of this contract and Dish will be banned from ever being on that property again. I will also never consider Dish service in the future. There are holes in the roof that will have to be repaired when the dish is removed. If the dish is there when a hurricane comes through that is the possibility of damage to the roof at that time.

Then I asked how to cancel so he transferred me to a Dedra **. She was worse than the operating machine. I spent another 40 minutes speaking with her. When I wanted to speak with a manager, she kept making an excuse that either the manager was in a meeting or out of the office. Every minute she was telling me, "I can transfer you back to her office and she will call you back between 24 and 72 hours.” After hearing these 100 times, I finally caved in and left the manager a message. I called back to find out that they had never scheduled a tech to come out and someone put into the note that the case was resolved. Then I finally got to speak with a supervisor and he told me that they do not care about people's time or experience. I urge everyone, "Do not go with Dish Network".

I contacted them and told them that my rates were going up. The representative said that I had a special rate for 3 months. I told them that I never agreed to something like this, because I had AT&T and their rates were high and this was my reason for switching to the lower rate. The sales representative acted as though he had been trained to say the same thing over and over. I absolutely nowhere.

Later, I lost employment, and so did my husband and we did not have income coming in. I was not eligible for unemployment, and his unemployment had stopped. We needed to cut back. I called Dish Network and told them that I wanted to cancel because their rates were too high and I did not have the income to afford them. The representative instantly started reasoning with me to accept a cheaper package with less channels, he acted as though he could not hear me. I told him my situation and that I had found something much cheaper and that I could not afford them. He then said that I had a 2 year contract and that they would bill my debit card (which was not mine from the start). I told the representative that I had not signed any contract and he said that I did. This went on for several minutes.

Well, finally they sent out a contract to my home. The contract bears my signature, however, the signature is a copy of my signature. The signed contract came back with a cover letter from Leandro "P" and asked that I contact 720-514-xxxx, extension 52081 if I had any questions. I called that number and spoke with a woman. The woman insisted that I had signed the contract. I told the woman that while the signature was similar, that was not my signature. I personally did not sign that contract. I had signed the installation paper, and to me, it was obvious that someone had copied my name. The person who copied my name separated the "Ns" from the "U", and I told her that my "Ns" were more rounded and not elongated.

Also, my last name starts with an "M", and I that before I make the "M", I place a flat wing at the top of the "M". The woman said that I had to send a copy of my "Driver's License" to her to make a decision of whether or not I had signed that copy. I told the representative that I would feel uncomfortable faxing a copy of my personal driver's license to a Cable TV company. The Representative said that she would debit my account for $150 on the 9th of September anyway, because I had signed the copy. If Dish Network debit my account, there will not be any money in that account, as I am unemployed. This will cause my account to "bounce",and I will receive an overdraft charge of $35. As long as they do this, this charge will mount up. The person who owns the debit card said the bank said they could not stop an automatic draft coming through. So as long as Dish Network wanted to create these damages against his account, they could do it, unless he closed out his account.

There were other things that were verbally promised to me that were also not followed through (I don't have written records of those however, so don't think I can press claims for those). When I raised this issue with Customer Service and asked them to cancel my service if they could not honor what was committed by their representative, I was informed that I would need to pay a cancellation fee. The Executive Office (Rod **) also mentioned that they would not be able to help me out.

I am seeking assistance in getting this rectified as I continue to pay a large amount of money and not even get the basic programming that I was promised. I was supposed to pay US$ 64.99 per month but am currently being charged over US$ 110 per month, without accounting for taxes.

Any one having a complaint should file one with the FTC and your state Corp. commission! If we all do this maybe something can be done! The stress that this has caused is bad for my health! I have last 167.00 that I can't afford, plus now they are adding more that they claim we owe them, for what? We stopped 6-7-10 this just goes on and on!

I called Dish to resolve this matter and they were unwilling. I disputed the charge with my credit card company and they found in my favor, however, dish network insists that I pay them. They even charged me $15.00 to send back their equipment and required me to remove an LNB from the dish that they installed outside. Dish also charged me an additional $5.00 because when I cancelled service with them I had to also cancel the premium channels that they offered me for free and the fee for cancelling the premium channels was $5.00 if it was less than 3 months of service. I had the service for over 3 months. They are unwilling to resolve this issue, most likely because I cancelled with them and will never go back.

I would suggest that Dish Network make it clear when they make offers that the free channels are to be cancelled by the customer prior to the trial period. I would also suggest that if Dish Network wants their equipment back that they come and get it rather than have someone fall off a roof removing their equipment. They are threatening to place me in collection.

Imagine my surprise when our bill started to go up. While reviewing our contract, I found that only I am bound by the contract. I must keep them for 2 years. They are not bound by anything and can raise my rates "at will". Despite numerous phone calls, they offered no solution, other than to keep paying whatever rate they deem I owed for the month. I am embarrassed for not reading the contract in detail and trusting the service rep. But, I am sad to see what had been a pretty decent company to deal with, become a real disappointment. I will do without, before I would deal with DISH again.

Since we are only missing the local channels, I had asked, "What if the tech can't fix this?" I was told, "We will deal with that when it happens." The error message on the television says, "Do not call us; we are working on the problem." Not once did they know about the problem until I had called it in. We have been paying for a service that we have not been receiving.

I called Dish back again to make payment arrangements with their bill and was given the runaround. One rep said I could make a payment arrangement then another said I couldn't because I was considered a new customer which was ridiculous. I decided to start writing down names and dates. Finally on Fri Aug. 20th I spoke with Ronald who agreed to take half of the Aug bill via the phone on my debit card (which posted the next day) and I could pay the other half with my Sept. payment (which I hadn't received yet) to bring the account current meaning full payment of $194.24 was due by Sept. 4th.

The following Tues Aug. 24th I received a pop up message on my TV screen stating my bill was delinquent and gave a number to call to avoid interruption of service. I was late going to work because I immediately called and spoke with Myra explaining I had made a payment arrangement with Ronald 8/20 so why was this showing up on my screen? Mrya read the notes and apologized saying to ignore that because it was something they couldn't stop even with payment arrangements and hopefully Dish would fix it. I explained I had tried to set up on line payments on Dish's website but couldn't; all I would get is a blank screen. Myra tried to help me but also got a blank screen and stated there must be technical problems, she suggested I try again later but ignore pop up screen. On Thurs Aug. 26 I woke up to check the news before going to work and to my dismay my service had been disconnected.

I called Dish again and again late to work to handle this. I spoke with a rep (too angry to remember name) who transferred me to a manager after insisting. The manager's name was Kim and she came on the phone on the offensive insisting I had to pay the other half of the previous bill even though I had made payment arrangements. She kept insisting I was delinquent and the only way to restore service is to pay the other half of the payment. I tried to explain I didn't have the payment that's why an arrangement was done, so I asked her to read the notes addressing the financial hardship Dish put me in due to the unbundling. As a manager, she was absolutely no help and her customer service was the worst, so I hung up and called to get someone also.

This time I spoke to another rep., Rudy, who really listened to my frustrations he read the notes and apologized for what Dish was putting me through. He agreed the manager should have done more to help me based on the notes that proved that I had been calling consistently but I told him she made me feel like what happened was my fault after all I had done to avoid problems. He read through all the notes and agreed that I had an excellent payment history with Dish and agreed I should have received better service. He agreed to review with his manager and when he came back on the line his manager had already restored my service. He apologized for what I had gone through and reiterated my payment arrangement he also offered free pay per view coupons. I thought, okay maybe I'll stay with Dish but on Sunday Night Aug 29th I decided to just go online and bring my account current and end this madness even though I knew I had until Sept 4th.

After logging online with Dish Sunday night Aug 29th, I got a message saying my account had been disconnected so I no longer had access to set up an online payment. I called and spoke with a rep who said that I had rebundled my Dish with AT&T. I told him that was crazy and that Dish & At&T no longer had a contract that wasn't possible. I also tried to explain I had just talked with Rudy on the past Thursday but this guy kept insisting that he could not take my payment because I had to contact AT&T. I was so angry, I just hung up in his face.

I called Dish again Monday Aug. 30, 3pm. After explaining to Steven that all I wanted to do was pay my bill, he transferred me to Pete who again said my account was rebundled with AT&T Fri Aug 27th and I also had a new acct#. That's why I could no longer access my account online (no one ever told me this and the last person I spoke to was Rudy and his manager). Pete said he couldn't take my payment but was willing to conference me on with AT&T to try to resolve this. During the transfer, I was disconnected and even though Pete had my phone number he didn't bother to call me back. I called AT&T spoke with Ted and explained what Dish was saying. They told me again that AT&T no longer had a contract with Dish and could not help me. He agreed to conference me in with Dish so the three parties could resolve but Ted dropped off the call transferring me to Oliver.

Oliver apologized saying he could see all the notes showing all my calls and that I was trying to pay my bill. He couldn't take the payment either because of system problems. Oliver transferred me to an auto pay number so I could make the payment via the phone and apologized. The number Oliver transferred me to was back to AT&T, I didn't really pay attention until Renee answered announcing AT&T. Frustrated I went through this all over again so Renee stayed on the line with me after transferring me back to Dish to talk with Jade. When Dish tried to refer back to AT&T, Renee advised her this was a Dish issue. Jade stated she had technical problems with the billing screen then transferred me back to auto pay aka AT&T.

Needless to say, this went on for two hours. I thank God, I didn't have to go to work today so I was able to stay on the line. I thought, "Okay, this is it. I'm calling back one more time," by-passing the prompts to speak with a manager. This time I got John, all I could say without exploding was "Read the notes!" John apologized profusely. He could see how many times I had called, just trying to make a payment and bounced around. I didn't want to mail the payment because they had cancelled my account# and created a new account Fri Aug 27th, so I no longer trust any of them. I needed to make sure this payment posted correctly. John asked if he could put me on hold while he reviewed this with the appropriate parties. Finally, I was advised that there was a technical/bundling problem with my account and told not to pay the bill until Sept 16th so they could have time to resolve this.

I just need someone to see how poor the customer service and incompetent Dish network and most of their employees are (There are those I feel really tried to help.) but this seems to be company process/procedures problem and my plan is to do business with someone else. My feeling is, Dish should at least credit my bill for the inconvenience. I agreed to contact the on Sept 13th to check status. They have assured me my service won't be disrupted again but now I don't know what I owe and don't trust them. I'm not sure what to do except wait.. I want to find a way to report this all the way to the top if anyone cares.

I have been hung up on 4 times since. They asked me to pay for a service call when it was their fault upon installation! They threaten me with a $420 cancellation fee and I do not have my internet service, and satellite service cannot co-exist! I would never go with this company again! I'm stuck in a 2-year contract with a service that I cannot use. They are telling me that I need to pay $420! They have no empathy or sympathy!

Then I ordered multisport package for $7. I wrote everything down. Asked her to repeat it and I made sure of what was offered and agreed to. Total of $31.99 was my monthly bill. I agreed to that plus buying my equipment of 288.99 and they came and installed it on Sat. August 21st 2010. They had my order messed up and sent the wrong equipment. My name was wrong on the account. It was put in as Betty ***. My name is Erica. I sign up on line and noticed that my bill for 120 channels was $39.99. No sports channels at all.

Then I look at my bank statement and they charged my account $294 instead of what I gave them approval to do. I immediately called the number that Mary *** told me to call if I have a problem. It is a recording and never one time have they called me back. I call dish network and they said I have to talk to Mary *** who apparently doesn't exist to straighten the mess out. They can't even change my name! When I called the 800 number I called in the beginning, they put me on hold for almost an hour then disconnect. I finally ask for cancellation and I get disconnected again after putting on hold. This is my cell phone! Today I have talked to four different people and they would not help me.

Finally, I got a person to cancel my service and they are charging me $149.99 for installation fee. They said the package I got was for people with a two-year contract. This is what they sold me or I would never agree to it. It is not my fault that they sold the wrong package. I shouldn't have to pay for their mistake. I got free installation and a 120 channels for $24.99 plus a $7 multisport package. They have lied and deceived me. I want out and I want every dime back. Can you please help me!

Long story short, there was no NESN unless I wanted to pay extra every month and OD was not an option unless you wanted to pay (pay-per-view or video on demand). After an hour of multiple reps and supervisors the best I got was we will disconnect your TV right now and refund the $59 for the 1st month up front fee. No refund on the other fees which total about $60 or the day I spent waiting for the tech. I have filed a complaint with NYS Consumer Protection and plan to follow this further. Please, everyone who has had a bad experience, file a case with your state agency and the FTC. FTC will only investigate if they have enough complaints and please if you are reading this and thinking of buying Dish, do not! They are wrong on many different levels. Buyer beware!

Tonight, I was in chat with their customer service rep. That's her ID in the box above. I asked her to help me get the TV in the front room to get all the channels it had before. For some reason, some of the channels had disappeared. My mother had been watching the TV that way because she's afraid to make another service call after the last bill was so high.

The online tech made matters worse. Now the remote won't control the front TV at all. On top of that, she said that my mother would have to pay to get another remote and receiver. I don't see why. They worked before she did the "troubleshooting". Then she refused to get a supervisor online. On top of that, she wrote "you've indicated that there is nothing else I can do to help you," and she terminated the online chat. I copied and pasted the whole thing onto a word program. I can prove what I'm saying.

Making an 87 year old lady pay for a remote and receiver that worked before the the technician "fixed" it is outrageous. TV is about the only pleasure my mom has. FYI: She said the tech they send would cost at least $95 plus the cost of the remote and receiver. "Troubleshooting" the problem until the cost has run up to the ceiling is taking advantage of the elderly. The online tech should be ashamed of herself. I'm sickened that they can treat the elderly this way. I live 200 miles away and I was considering getting DISH. I would never use it now. The service is horrible and too expensive. The equipment is too difficult for an average person to figure out.

I called every 10 days to check and see where this mysterious check was. Each time for a month, I was told it had been mailed. One time, I was told that since it was still not there, they would reissue the check and to expect it in 7 to 10 days. On July 27, a customer service representative finally transferred me to the Executive Department, which is apparently where I should have been directed on my first call way back in June. I spoke with Gina **, who told me that she would issue a stop payment on the check because it had been sent to the wrong address. An address I have not lived at for 3 years and not even the billing address on our account. She also said she would send a message to the refund department that they should rush this check. She refused to send me a copy of the email she was sending to the refund department or to even acknowledge when the check was actually being sent out.

She transferred me to her supervisor, Paul **. He assured me that he understood my anger and that I should have the check in 7 to 10 business days. He said he could not authorize the overnighting of that check, but would urge the refund department to rush the check as well. The best he could do would be to have Gina check my account daily and let me know when the check was mailed. On August 10, I still had not heard from either Gina or Mr. **. I left several voicemails for them that were never returned. So I called in again to the general customer service line to be transferred to someone else in the Executive Department, since Gina and Mr. ** had lied to me about getting back to me. Luckily, I got Brian **. He listened patiently as I told him what was going on and checked the notes on my account. He found out that no check had actually been mailed. He promised to find out more information and call me.

On August 11, a check was cut and mailed. I was told to expect it in 7 to 10 business days. On August 19, Brian called to see if I have received the check yet. I still have not. He checked the address and found out that once again, despite several attempts to correct the address, the check was sent to the wrong address. As of that date, I have talked to him every other day and he is telling me that he still does not have answers about where my refund check is. Thursday, September 2, will mark 3 months that I've been trying to find that check. At this point in time, I only want it to cover the overages on my cell phone bill from dealing with incompetent customer service representatives. I have been repeatedly lied to and danced around. I have no confidence whatsoever in anything anyone that company tells me anymore. I will make it a point to urge anyone that I know to immediately cancel their service with Dish and to dissuade anyone who is thinking about using them.

The next month, the bill came again. I called and told them the service has been off (again, since at least the first week of April 2010). Some lady said, yes it was disconnected on some date. I said then, why are the bills keep coming? She said for late payment. I then said, "you know, I forgot to tell you that you are being taped". She said that was okay and went on with her line. She told me it will be taken care of. The next month, it is the same. I told them, any more harassment from them and I will cancel my Dish. Later, another bill. I told them I still have a tape recorder going and they already said it had been disconnected. The asked what they can do to get me back. I said a year of free service. She said I can't do that. I said, "I know, why do you think I put it so high?". She disconnected me.

I am betting I'll start getting more bills. I am going to need some help with this situation. I am telling all my contacts of this situation. I sent my receiver and things they wanted back to them. I would bet they will say they did not get them. All they're doing is harassing me. With the loss of a parent, this is a sad time to be having to deal with a no-account company like Dish Network.

I held for a while and finally gave up and hung up the phone. I never spoke to anyone, or was quoted a price, package, or anything for that matter. To my surprise, a few days later, in the mail I received an envelope from Dish Network with my husband's name on it. It was a Welcome to Dish Network letter, showing that his old account has been re-activated! (He never spoke to anyone, and for that matter was at work when I had been on the phone with them before!) I was upset, and I called to have them correct this, but wouldn't you know, they needed to speak to my husband since this was in his name.

Wow, I told him that my husband would call when he arrived home from work, but I was really amazed that they didn't need to speak with him and get his permission, or mine for that matter, to open the account. Anyway, he said it would be noted and the operator would be reported for going against their privacy rules. So my husband called, went through the entire story again with someone new, and after a while, it was resolved and was taken care of.

Now, one week later, we arrived home to find a box outside from Dish Network. So he called them again, and they told him that the box is for returning his two receivers. What receivers? We never signed up, so we never received receivers or an installation! But their records showed we have an account, still yet! So he held again, went through the story again, and they came back to the phone and said it was a mistake, everything is fine. Oh, but keep that empty return box just in case. What? Are these people crazy?

What is the problem when something cannot be settled and you have to talk to someone new each time? Where are the supervisors? This is unprofessional and pathetic. I will never even consider switching to Dish Network. And if we receive one more letter or box or anything, it is going to become a legal matter because, honestly, I have been kind. They broke the law by what they did, they activated an account without anyone's permission, plain and simple.

I had to move in July because the house I was renting was foreclosed. So I contacted dish to move my service. At first they told me I will have to pay for new installation and then when I asked them why do they do false advertisement of "we move you free." They did not charge me. When the technician came to install dish at my new residence, the technician was not able to get any satellite signal.

I called Dish and informed them about the situation and told them if they are not able to provide me with the service then they should cancel my account. The rep told me, "We did not ask you to move. Why did you move your residence?" I had him transfer me to the supervisor. The supervisor I spoke with informed me that if I cancel they will charge me $320 early cancellation fee. He offered me why don't I put my account on hold and transfer it to someone else. They informed me that by doing so you will extend your contract only for the time the account was put on hold. I informed the supervisor that my brother has bought a new place but his house will be ready in few weeks so I could transfer it there. I took the offer and put my account on hold and was still charged $5.

Today 08/24/2010, I called dish network to have the dish installed at my brothers house and they told me that because my account was put on hold. Now they will not give me the promotional rate of $29.99 a month but I will be charged $51 a month. When I asked them why they said that every time we put a account on hold it automatically takes us off the promotional rate. I informed the rep that I was not given this information but she told me unfortunately there is nothing that can be done, so either I will have to cancel and pay $320 or take dish service for $51 a month.

I truly believe this is not how we consumers should be treated or bluffed around. I believe that what dish is doing in my situation is truly not fair practice of business. This act should be looked into so in future consumers don't fall for this trap by any business. The above situation has really disturbed me emotionally and mentally because as consumers why are we being cheated. If Dish is not able to get any signal at my new residence then they should cancel my service without charging me. (I am not canceling the service; dish is unable to get any satellite signal). Secondly: When they are offering something, for eg: putting the account on hold, they should also advice customers the consequences. They cannot extend my contract automatically for the time the account was put on hold and at the same time charge me full price for every month. I truly believe this is not fair business practice.

Oh, and there is a catch with option #2, if I choose at any time to cancel the insurance, I have to pay a $25 cancellation fee. Well, I took option 2 because in the end, it was cheaper with the cancellation fee. Dish will nickle and dime you to death. 100s of add-on fees. They do nothing for you service wise without a fee. My problem was fixed and I immediately cancelled the insurance. So in the end, they own the equipment, yet charge me to fix it when there is a problem not created by me. We are getting screwed everyday by this company.

Now the remote stops working and the receiver is acting funny even under manual operation...and they want me to do continued trouble shooting and will not make appointment for the thing to be changed out. This is the fourth day of only being able to control the TV by getting up and manually changing the channel. Seems like they are trying to save money (by not sending new equipment of service techs) at the customers expense of time and money. My average call is 45 minutes to customer service and this is if I am not hung up on when transferring from customer service to tech support to trouble shoot..which has happened several times.

When I asked for a supervisor after calling their 800 number, I was put on hold for 84 minutes and then hung up on. I called back 3 other times and was hung up on twice again before I finally talked to a supervisor. She said her name was Yaya. I explained the situation to her. Her response was basically "Too bad. I have no idea whom you talked to, and I cannot help you."

I was trying to ask for some other type of promotional gift instead of the one I was promised. She hung up on me while I was talking mid-sentence. I was horrified at what terrible customer service I received from this company, not to mention the fact that I was lied to by someone else. I wasted much of my time on the phone with this company and was treated very poorly.

As soon as my contract is up, I am canceling their service; I'd rather pay more with another company and be treated nicely if I have a problem. In an economy such as this one we have now, there are many good people without jobs. I would not want someone like this Yaya to be representing my company. If I were Dish Network, I would replace her with someone more competent and bringing in business, not driving it away.

The initial response I received from Dish/Wild Blue was that we had canceled our Wild Blue Interent. This being false, I requested information on who/when canceled, we were brand new customers. The person I spoke with was Mike Operator ID VLP. After being placed on hold several times, Mike advised me that their was a glitch in their system and it reported that we had canceled our services and therefore it was charging us for canceling our contract. He apologized and stated it was fixed and this would never happen again. I made sure to ask him that no more charges were going through other than our monthly bill and he stated yes, it was fixed and again he stated no charges would be gong through and it would never happen again. I contacted our credit card/bank and advised them of our conversation and further advised them that the $118.96 was the only payment that was valid therefore they could take my credit card off of hold.

On Friday, August 20, 2010 around 6:00 pm, I went in to my credit card/bank account to make sure everything was okay, only to find out not only did Dish Network/Wild Blue Internet re-debit our account but they re-debited 4 times: Thursday August 19th debit of $2.00 from Dish Network, Thursday August 19 debit of $2.00 from Dish Network, Thursday August 19th debit of $100.12 from Dish Network and Friday August 20th, debit of $200.25 from Dish Network. I contacted Dish Network/Wild Blue upon seeing this on Friday August 20th and was originally told again that we had canceled services.. After advising them again, we are new customers and we did not cancel services, I also advised them that we were told on Wednesday August 18th by Mike Operator ID VLP that this was a glitch and so forth so on we should not have been charged and it was corrected.

The lady I was speaking with had me on hold several times for close to 20 minutes when she came back and stated there was an error on their part and they would fill out a form that would refund us our money within 30 days maybe longer. Absolutely unacceptable, I advised her the money needed to be returned immediately as they had fraudulently debited our bank account and aside from the money they stole, we were negative in our account with bills outstanding and NSF fees applied to the negative account. She then transferred me to Will I. (Resolution Manager) Operator ID# JOI Direct contact # 720- ext 72179. After explaining to him exactly what had happen on Wednesday up until this point, he placed me on hold for more than 30 minutes, checking in from time to time to say he was still holding (for whoever he was speaking with about the situation).

When Mr I. finally came back with a resolution, it was for us to fax a copy of our bank statement showing the charges and fees, he would then get it to the right person and it would probably take 3-5 business days to refund our money. Again totally unacceptable, however Mr. I. giving us no other options. I did fax the requested information to him at approximately 8:00 pm the same evening. I contacted the after hours representative at our credit card/bank and reported Dish Network as fraudulently charging my credit card. The card had to be canceled to prevent any further fraudulent charges from Dish Network/ Wild Blue Internet from coming through. The consequences of all of this happening I will list below as instructed.

This happened on a Friday at 6:00 pm. My husband has to leave for academy today, Saturday August 21, 2010 to report in Missouri a 10 1/2 hour drive away. Our electric bill which was to be debited from our account on Friday will now be denied as well as other charges placed prior to this happening that will hopefully be paid but will create NSF fees. If not paid than we will have charges owed to the electric and gas for bounced payments. I am a stay at home mom of 3 with school starting in a week and no money for food shopping on Sunday or gas to get there or the school supplies intended to buy this weekend. If this isn't bad enough, we won't have money for over a week, there is a possibility of our electric being turned off and to top it all off what is preventing this from happening again? I want assurance that this will never happen again and I want compensation in some way shape or form that shows Dish Network/ Wild Blue that this is not acceptable.

I finally called a customer service rep and it sounded like a teenage boy who was loudly chewing gum while talking to me. I had sent a payment of $78.50 this week, but I refused to pay the rest of the bill since we haven't used the service since July 19th. The rep said they would send the boxes in 7-10 business days and we had 30 days to return the equipment or we would be charged for it. It would also cost $15 to ship it back. I said they should take $15 off the $78.50 I paid for a service I didn't use, and refund me the rest.

I could hear an irate voice in the background, so I assume it was the rep's supervisor and he was getting mad at both of us. It was the 3rd time I contacted them. The chat personnel did not give me the information I needed. They did not make it clear that I needed to make a phone call. The second chat said they would transfer me to the Loyalty Dept. which they did not do.

My package was installed on Monday, the 16th of August, 2010. It has been a nightmare since that day.The install tech made my wife pay extra for the local channels before he would hook them up. She was required to put more money on her credit card. After the install was complete I arrived home and was told it would take a few hours before the local channels would arrive. I even asked on which channels they would be found. I was told in the "lower" channels. 5 hours later, I called Dish to ask where these channels could be found and also to inquire why I could not receive the HBO/Showtime channels that came with the package for 90 days. I was quickly told that I would not get them either. No local channels because I live in an area that is not covered, and no HBO because I have to sign up for Autopay to qualify for that.

I explained that I was told I would get these things. My wife even paid extra for the locals which I could prove. Sorry, no luck, they just do not care. I then got mad and asked to cancel the deal five hours after the install and contract was signed. I was told that to cancel, it would cost $400. They also informed me that they were not from Wisconsin, therefore, Wisconsin laws do not apply to them.

We have spent hours on the phone trying to get someone to understand that they need to deal with this. They just do not care. I now sit with no local TV channels to watch the news,weather, etc. Dish lied, and the sales agent misled me into a sale. The management does not care and will not correct the issue. I refuse to allow this to happen to me or to any other person.

If there is any chance you may lose your job, please do not sign up for Dish Network. They have no compassion for those suddenly out of work. They will ruin your credit and harass you with payment demands, not for services rendered, but for their expensive cancellation fee. In these poor economic times when so many in our country are suffering, I think it is disgusting that they are allowed to do this to destitute people who in no way could have seen a financial breakdown. And beware, if you use a credit card to sign up for DISH, they will happily tell you that they will apply these fees to your account on file with them. And they do this with a smile on their face. They have reported increased profits this Quarter~ in an economy in which so many are suffering. Kudos to you, Dish, for preying on and taking advantage of the weak and the single parents out there trying to provide for their families.

Then on the same day I received the box to send the equipment back, I also got 2 calls and a letter stating they were going to charge our card. I called Dish and explained I just got the box today and would be mailing it back the next day. The rep then informed me they would still be charging our card for the $400+ and when the equipment was received they would refund it back! I said that was not right we have until August 24th to send it back and requested to speak to a supervisor. The supervisor told me the same thing. I then requested someone higher and was hung up on. I called right back and finally got to a gentleman by the name of Jack, he said he would make sure there were no charges made towards our card. We called and had the card placed where no charges can be made just in case.

Then this past Wednesday morning I was balancing my checking account and found that i had an overdraft. When I kept looking, I found that Dish charged my checking account for $195.00 and then my final payment of $197.37 was also posted. I called Dish and they informed me they could not refund any money because my account had been closed, and the credits were on a canceled account. I then went to my bank and they informed that they would take care of the overdraft.

When I called Dish back with regards to my "credits", I was told I could only receive a refund of $179.10 due to a late charge! They said they received my check on the 13th, and they placed a hold on my payment then on the 14th, they took it upon themselves to take the fee of $195 out of my checking account due to "not receiving my payment" (which they never had the permission to take anything from my checking account, they had my information on file from my payments!) I told them if they would have not put a hold on my payment they would have had my payment on time.

Then I was told that because my payment was not processed by the 13th, it was late! Even my final bill had a due date of the 14th. I settled for the refund of $179.10 and told them of the overdraft fees (because my bank isn't sure they can adjust) he said that they are not Dish Network’s problem! Dish Network cost me a little over $600 because they decided upon themselves to take a payment out of my checking account. In our contract, it states that if we canceled and did not pay the disconnection fee, Dish Network could send a 3rd party after the amount due, it does not state they can take it themselves especially from an account that they had not been given permission to use other than when I mailed a check to them.

I am filing a complaint with the FCC and hope other consumers see that Dish has taken to the ways of ATT of sticking things on your bill you do not ask for and then charge you when you find them and ask them to remove them and give you credit. I fought ATT for two years and won and will fight this. Everyone please check your bills from time to time, they count on people not even looking at them because it comes out of the account or it is online.

When I first called Dish about this, I couldn't get any info about the account because I didn't have an account number and my phone number wasn't on the account. I finally got the account number from the Collection Agency and contacted Dish again. The first phone rep I spoke with told me the account had two addresses. One was the billing address, which was where I lived at that time--the apartment complex that does not allow Satellite dishes. Dish has continually refused to reveal to me the other address which was the "service address." Yet they expect me to pay for services at that address, wherever it is.

Eventually the Dish phone reps passed me along to Edward ** in "Executive Resources" who said I had to file an ID Theft report with FTC and a local police report and Fax all that paperwork plus more to their "Identity Theft Investigation Team." I've filed with the FTC and Faxed umpteen pages of paperwork but Dish still says I owe them $445. Calderon gave me his number and extension (720- x 80542). and said I could call him anytime I had further questions. When I called that number a couple of weeks later, I got voice mail and left a message for him to return my call. He has not.

My local law enforcement investigator says I must have a copy of the bill before he can initiate an investigation into the fraud. Yesterday, I called Dish and asked for a copy of the bills. I was immediately passed along to yet another person in "Executive Resources," Luke **, whose phone number and extension is listed above. He told me I would have to get a subpoena to get copies of the bills. Said subpoena must be Faxed to their legal department, then it will take several weeks for them to review the subpoena and comply with it. Here's the catch, I can't get a subpoena without a copy of a bill.

I'm totally stymied as to how to resolve this since Dish refuses to give me any info about the account except for what I've included here. I have reported the ID theft and disputed the charge with all three credit agencies, but I want Dish to remove this account, remove the charges, and remove the fraudulent account information from my credit reports. It is beyond incredible that I cannot even get copies of the bills they say I didn't pay! Negative credit rating, continual stress of dealing with Dish Network and getting nowhere.

They told me they could not refund my money because me new monthly charge just hit my account and the due date is the 12 of each month. For one, I feel they had stolen that money out of my account. Their website is deceiving and when you make a payment for $75.25, they should not be allowed to change that amount without your consent. I no longer have Dishnetwork or ever will again. I have been with Dish for over six years and that is how they show me their appreciation. I don't think so. It has been six days now with no refund.

After 5 months of having the service, I lost my job. And being a full time student, I couldn't afford it so I cancelled the service. Well, this is where everything gets interesting. First, they told me that because I cancelled early, I have to pay for the remaining 18 months of the 2-year contract that I had signed, but I never signed a contract that stated this. I looked over my contract and there was no statement saying that if I cancelled early, that I will have to pay for the rest of the months.

But this is not what upset me. What really made me upset is that they (Dish) said that if I don't pay them, they will automatically go into my bank account and take the money because I gave them permission to do so. I never gave them any permission to do so nor did I have automatic bill pay set up with them. I paid the monthly bills with a money order and I think I paid with my ATM card online once. They went ahead and submitted a payment to my bank and they received about $43 for the last month's bill and tried to get the remaining $300 plus for the rest of the months on the contract.

But due to insufficient funds in my account, they didn't get the $300 plus but now I'm stuck with overdraft and insufficient funds fee. I was so mad. I was yelling and cursing at all the operators. They tried to have me talk to because they all said the same thing--that I authorized them to take money out of my bank account. There is no way that I would authorize any company to take money out of my account. I only gave them my bank account number when I was acquiring the service because they (Dish) said that they needed it to see if I was qualified for the service.

What they are doing is that they ask you for your account number to see if you are qualified for service, then they will turn around and said that you gave them permission to take money out your account--you see the scam. I don't even like paying bills online because I don't like any company having my information for hackers or abusive billing. I told them that there is no way that they are ever getting anything from me.

Dish Network did not need to wait to get paid for the service they never provided to us, and refuse to provide the service on a date that is convenient to us at this point. They still hold the money since 8/11/10 making interest (no matter how much the amount) should also be returned to us at $49.99+2% interests. Meanwhile, they have our money and we don't have their service.

I finally had to demand to speak with a live person to cancel service, after which I was threaten with a $420.00 cancel fee. I used the system for 30 days and paid $170.00 dollars. I am disabled and receive Social Security. My only entertainment is watching TV. I suffered a stroke and because of a fall, I now have 4 herniated discs (very painful). They have told me that they will take my last $420.00 out of my checking account. I will have no money to buy food or meds till next month, which is 23 days away.