DISH Network Reviews

I had a guy come to door for Dish service, gave good speech on great service, didn't tell me about three days to cancel and didn't show me on back contract and didn't say a word about contract on warranty that I had to buy (found out from phone call later). Told him not to be set up on fence or house, had to be in yard per landlord.. They installed on fence post.. I am handicapped and did see it.. installer would not change then after two weeks of bad reception. I called and was told I didn't have warranty and was going to be charged 600.00 to have new unit. It must have burnt out per Dish rep I talked to?????

I have been a loyal Dish customer for 3 years. But they of course have continued to raise their rates as all of these companies do. As I am under no contractual obligation to use Dish I called today to ask them about getting a better rate. They flat out said "NO". When I pointed out their current promotional rate was half what I was paying they said, "Too bad you're not a new customer." I asked why they don't put as much effort into keeping customers as they do trying to get new ones. Why is there no "Promotional" rate for current customers? I would have gladly agreed to another 2 year contract if they offered something similar to what new customers get. They just said, "We have the lowest standard rates so why would we offer that to you?" So I checked around and found I could get a much better rate with AT&T or Comcast as a new customer.

For starters, I was late on one payment during my one year introductory period of one year and my price went from $29.99 to $83.99! Insane, obviously we need to read the fine print in their contracts. I called today to reduce my bill by going with a basic package, $19 for 30 channels. Plus a fee to change my box, plus a monthly fee for having a different box! Insane! And to top it off... the rep did not speak clear English!

I went for 5 months without service to one of my TVs. When I called customer service, it was a 4-hr nightmare of them telling me it would be fixed. While I was paying for service I wasn't receiving (at that time telling them they were breaching my contract). After hearing about my experience, Wesley **, from the corporate office, offered to give our money for the five months and ten free movies. That we only got 3 of them. When trying to redeem the 4th, I was called a liar. At this point, I was fed up.

So we had DISH for 3 years. Requested a paper bill over and over and over. When we finally cancelled the service, we received a paper bill a month later. We switched to DIRECT TV. NOW I KNOW WHAT HD IS SUPPOSED TO LOOK LIKE. I am outraged that I paid for HD for 3 years and did not receive it.

I used to have Dish years ago. Had DirecTV and when my contract ran out, I went back to Dish and had them hook up my tv and Internet. Their network isn't what it used to be. It is the most horrible service I have ever had. The tv keeps losing its sound and I have to keep flipping the channels back and forth to get the sound back. The internet service is terrible. It is so slow and if the wind blows or it rains I have to disconnect from the router and reconnect to get the service back again. I think they overcharge for the lousy service that is provided. Something needs to be done about their overpriced CRAP!!!!!

I did pay for 5 Gbps speed. I complained because it would never get above 2 Gbps speed. They talked me intro upgrading to 10 Gbps (for an additional $10.00 per month). I did last week... Now my speed is around 0.5 Gbps... slower than dial-up. All I ask is that I GET WHAT I PAY FOR... I am going to cancel, pay the early termination fee and get ANYONE else but Dish. I don't see how they stay in business with the crappy service and customer service they have.

I have been with Dish network since 1989. Every time we needed an update is was a complete hassle, needed new contract or threaten to leave. Finally last week when I called to have them hook up 2 more rooms and they said there would be a charge. So I had enough of this, so I called DirecTV. They hooked up 4 rooms. I can record 5 shores at a time on the dvr and got a great deal for a year. Dish sends me a box to return their equipment and I have to pay to return it or be charged full price for the equipment. Also they have now been sending me things to get me back will give me savings up to $595.00. My complaint is why did they not offer that or just hook up the 2 rooms for free. NOT GOOD CUSTOMER APPRECIATION. MY ADVICE IS TREAT YOUR LONG-TERM CUSTOMERS BETTER!! So I will pay the $17.00 return fee and say good riddance to you DISH.

Ordered Dish Network and when the installer arrived he had a line of site but it was on our waterfront and we were ask to install a custom pole on the concrete base of our dock to accommodate the dish. We had a special pole made and installed. Second installer arrived to put the dish in place and said the first installer's line of site to the satellite was on an old satellite no longer used by Dish. Dish cancelled my service, took no responsibility and can't do the install. Ran my credit twice for service that they can't be installed with no reimbursement for the custom work we did. Suggest future customers get guarantee of install and line of site before committing to do business with this company. Very poor customer service. Buyer beware!

I have been with Dish Network since like 2008 and they will NOT give me an extension everrrrrr and I am a loyal consumer. They said my acct is like a prepaid acct although I was not aware of that when I signed up 6 yrs ago. I am a single mom and college student who works hard everyday. All I wanted was a extension until my paycheck comes. I hate the way that Dish is not flexible and they do not give a crap about pleasing their consumers at all. It's just bad customer service within Dish Network organization...

I had dish network and my tv was having problems with the screen flipping. Dish told me that my dvr was no good and they sent me a new one. I threw the old one away. I was moving shortly afterward and wanted to cancel my service. They said I would have to pay a fee for early cancellation so I decided to pay for time left on my contract. After I moved they contacted me and said that I owe them 600 or return the dvr boxes. I only had the one box because I threw the box they told me was no good out and so I sent them the box. Since then, I have spoken to several agents. Now they have a credit company calling me. I feel I owe them nothing. I paid for my entire contract and sent them the good box back. Their agent told me that if I sent that box back, we would be even. That was a total lie and he knew it.

After many years with Dish, I decided to cancel my service. They tried to talk me out of the cancellation which is to be expected, but I wanted to cancel so they sent me return boxes to pack up the equipment. They told me I have to go out on my roof to send back part of the dish. I called and told them that they sent an installer to install the antenna on the roof but because I am cancelling I have to go on the roof and take off the part. I'm 66 years old and I don't want to fall off my roof. They told me if I don't sent the part back, I will be charged for it. I have no problem sending back their equipment, but I think they are wrong to tell me I have to go on the roof. I'm not even mad about paying almost $36.00 to return the equipment. I'll never go back to Dish...

Tried to resolve issues, but they were no help. Waiting to get out of contract in about a year, still paying even though no HD. Very dissatisfied.

I subscribed to Dish Net and bundled TV, phone and cable. The cable company said that I couldn't get the service as advertised. I contacted Dish Net and told them and didn't bundle services. I received a bill from the bundle and phoned Dish to find out what it was for. They couldn't tell me and said I didn't owe the money. I received a collection notice seven months after I had thought this was taken care of, and paid to find out it was from a separate division of Dish. I have since talked with a manager from Dish and he so much as said sorry about that, and there was nothing they could do about their mistake. I feel that I was wronged by their mistake and they take their customers' rights for granted.

Dish has lost a customer after almost 10 years! I am waiting on a copy of my contract to confirm but currently I will have to pay about $700 to Dish because I am moving to a location that does not allow dish satellites and I still have a year left on a 2 year contract. I asked the representative to read me the part of the contract that says, "you will still be responsible for all of your contract if you move to a place dish is not allowed".

We signed up for Dish Network on 15th of July 2014. Today is August 5th of 2014 so we have had it maybe 3 weeks. My husband works out of town. He came home and the internet was down the 2 days he was home and the TV went out several times and he was only home for 48 hours so he told me to call and tell them to cut off this service and take their boxes and go with someone that can give us what we are paying for. He also got mad because we have a son in Afghanistan we could not Skype because it was too slow of internet. When I called them, they said it would cost us $900 to cut it off really and they would automatically take it out of our bank account per contract, he said, but we never got a contract. The installation guy had only a cell phone and told me to sign that he was there and completed this work and if I had any problems for 4 months to let him know. They are money thieves.

I had DISH services in Arizona. The services was decent, though we would lose the signal sometimes during a storm. I contacted DISH and told them I was moving to WI and wanted to suspend services until I moved into my new residence. A DISH tech came out, and determined because of hills and trees, he could not get a sufficient signal. I then contacted customer service. What a nightmare. I had been billed for a month that I did not receive services, but the agent refused to refund my money, and did not even seem to grasp the concept I could no longer even receive their services. After multiple calls, I finally got an agent that promised to refund my money if I mailed their equipment back. Then were told they would mail me the necessary packing materials to do this (I was actually told this by 2 different agent). I asked why their technician could not pick up the equipment when he came to my home and determined I could not get service here. I was told their techs did not do that. Well, the packaging never arrived, and I have little hope of getting my money refunded. Do business with this company only if you enjoy dealing with clueless and deceptive customer service agents.

So tired of the ads saying that you are so much cheaper! You are no better or even worse than any other satellite service. Charging plus $60 a month for nothing is atrocious!

Don't waste your time trying to contact this company. I was on the phone for an hour, talked to 5 different people, and they still could not resolve my issue!!

I was a dish dealer for 15 years. They make the dealer jump thru hoops. We get paid 300.00 to sell and install their service. If the customer disconnects in the first year, we get charged back our pay. What a load of crap!! They credit qualified the customer. Why should I be liable if the customer loses their job or does not pay their bill. Dish put all kinds of hoops in front of the dealer. They do their best not to pay the dealer. WE have been in the service business for 30 year. Dish by far takes the cake. They suck!! Beware if you break your agreement with them. They don't care. They will charge the dealer and the customer back. They win, we lose. 30 year in the electronic service field, they are by far the worst ever. Charlie, needs your money. They are a scam!!! Stay away.

I switched from cox to dish less than a year ago. It was the biggest mistake I ever made. Since I had the dish cable, there's been more loss of signal than cable. If it rains no signal, if it snows no signal, if it's windy no signal, and even when it is sunny no signal. Then you call for a tech and they charge you ten dollars. I don't recommend this service to anyone. And the customer service SUCKS. From a scale from zero to ten, I give it a big FAT negative zero!

We called Dish to upgrade one of our receivers to a HD DVR. We didn't know until the guy left that he didn't give us a HD receiver because we didn't have a HDMI TV at the time! What does that have to do with our request? We called Dish and they said that because we got a new receiver, they extended our contract for another two years and we would be charged to change the receiver again!

I cancelled my dish to switch to Cable since the Cable will pay my etf. But I will need the closing bill showing I paid off the etf to get the cable pay my etf. So dish deduct the etf to my credit card a week after I cancel but never send the closing bill. I called them and they said they already mailed it 3 days ago. 1 week goes by, no mail. I called them again asking them to emailed it to me. It takes 2 hours for them to finally know what I want and they say it will takes 72 hours to send the email. Really, 3 days?

For a year now, I have had problems with service from Dish. Numerous times, techs have come to my house. Never fixed the problem. Bill was always paid on time. No discounts for my trouble. Closed account and told to pay a $17 fee to send equipment back. Awful customer service.

I recently had DISH installed. After the permanent dishes were installed, everything is working fine. (I also turned off Skype at Startup. I'd upgraded to a new version and by default, it was loading every time I booted up.) They use a DSL line they contract from Verizon (already here as I had Verizon service before). Is fast enough for me. I was sick of the DirecTV's channel line up and I like the offerings DISH TV has. The Customer Service was great. Explained my Broadband data limit when I called after a week. 10G Anytime and 10G 2-8 am. I don't stream videos so it seems to be a good plan for me. So for $100, I get all the channels I need including all of the SiriusXM ones plus my Internet. Oh, and the installers came when they were scheduled to come. Were competent and polite.

After spending 33 years with these fools and paid mol 55,000 I wish nothing for myself, but I believe a class action is in Order. I do not have enough digits on my body. Met the man as a shareholder so he could lie right to my face, do not know the Statue of Limitations but, part of his personality is to let others now fabricate and hope there are others whom feel that enough is enough. So MY email is **. Still a customer, just need assistance in a class action, never have filed one. Any fines or penalties to go to the poor people that are on the front line listening to us.

I was frustrated that I had to call their company when the activation code didn't work as it should. I would tell the technician via phone simply what was appearing on my screen so he knew things were moving forward and that we weren't just sitting there idling. He would respond very condescendingly. I was discouraged to even talk to him other than just say, "okay." When the tv did start working it was extremely loud so I was trying to turn it down and answer the cliche questions like, have I met all your needs today. When the volume was down, he said "Thanks **, have a nice day." Personally, I thought the highly unprofessional and inappropriate behavior was hilarious. Nevertheless, I will be canceling Dish when my contract is up.

CUSTOMER WARNING: DO NOT ENGAGE IN BUSINESS WITH DISH NETWORK without making sure that you first read every customer review that you can find (Consumeraffairs.com, Yahoo, etc). At first, other than a monthly bill that kept creeping up, things were ok. Then we built a new house in 2011 and everything went downhill. Dish kept insisting on upgrading our receivers. Finally we gave in and immediately started having problems. First, they wired the system and left the wires loosely bundled on the outside of the house in plain view (we took pictures). The whole neighborhood is new and Dish thought these loose wires just hanging from the side of our house was acceptable. They even damaged the siding on the house. I had to call them back out, took several calls. Second problem was with the receivers. On the phone I thoroughly explained the problem to Dish. We tried to get them to address the issue of the receivers going into the inactive mode. Yes, we selected the option to disable the inactivity feature but it doesn’t work, and they know it.

I got a charge of $7.57 on 19th July for movie rental to my Dishworld account. I called Dishworld customer support three times to inquire and dispute this transaction which was not done by me. I use a Roku device to watch Dishworld. Dishworld app on the roku device does not have any parental control against unauthorized purchases of movies by children without parents consent. The same Dishworld app has a parental control feature for channels where parents can set a pin numbers to restrict channels for kids.

Dish Network is a terrible company. They make it extremely easy for fraud to occur. Someone had their Dish account in my name and when they stopped paying their bill I was not notified till over a year later when a collection agency bill was sent to me. THEN you would think the Dish Network Identity theft hotline would be of some help right? Wrong. It takes you to an automated menu which tells you to leave a voice mail then hangs up on you. Or to call a different number, a number which has nothing to do with fraud. I can't believe a company this big allows for such shady dealings to occur but it's because they are all about money and ZERO customer service.

I have had service for 23 months, went to cancel because of not being able get some technical issues corrected with either new equipment or a reset. I was actually told at 20 months that I was SOL and what was going on with my TV service was not really happening. Really?!? Contract up in 2 weeks, wants to charge a cancellation charge of $299.00 to cancel!

We were Dish customers for 5 years total. 4 years in we moved and added additional service. A year after that we moved again, but this time as we were well past the "honeymoon period" and Dish did not want to offer any promotions, we decided we would go with the internet company for TV as well. However we call Dish to see if they wanted to keep us as customers.

I wanted to watch a series coming out on WGN only to find out it is not on Dish as I had been told before subscribing. Dish customer service now tells me I can get WGN if I upgrade to a more expensive tier. Someone else mentioned 'deceit'. This is another example of exactly that. No one paid tv service is better than the other so why are we wasting our money. Until we figure out that we do not need all the latest and greatest technology and go back to the basics of living happy lives, we are going to have to deal with big business and their greed. They've put out the small business person and with that went quality customer service. We work hard for our money and it is up to us to decide who gets it, even if it is nobody.

Please be aware. Read all fine print disclaimers. Dish is a horrible company. Do not get pulled in by the specials that they offer. If you move into a complex that will not allow their service they will not waive fees. They will offer you to give the service to a friend, stranger or whomever to keep you locked in. This has been a bad experience and I would advise you not to get their service. It will cost you greatly if you don't ask the right question and read the fine print. It will cost you $20.00 for every remaining month.

Called and canceled Service in Feb. 2013. We had Dish service for one year at this point. The reason for canceling the service is that we can't use the service where I am moving to as they do not allow dishes of any kind. We have had nothing but problems with Dish from the day we received their service. We took this service with what was supposed to cost me $98.00 a month. They told me that I could put the service on hold for the rest of the contract for a fee of about $6.00 a month. So we paid another $72.00 for us to then cancel after the two years. They were rude when we called to cancel after the two years ended. They then tell me that the 12 months it was on hold did not count, which we still, have 12 months of service left to pay for. I told him that is not what we was told when we put the service on hold. He tells me that to cancel it will be $157.50 and that I need to pay it now. I told him that I was not paying any more for a service that I did not get or use.

When I signed up with Dish, I compared them to Direct and Dish's offer was a little better. I had receivers installed and they also marred some TVs to a receiver. This is how they "saved" me money. I recently tried to use a TV in a downstairs bedroom and found the installer connected it to a receiver that is upstairs and across the house. The receiver is IR only and can't be controlled from another room, as promised. When I had another tech come out he explained that the way is hooked up it would never work. I now needed to either purchase an after market device for $60 or pay Dish an additional $84 a year. Blackmail. When I called they said they would not credit me for the product I require, only charge me the additional money. How cheap and how wrong. When contract is up, I'm gone and I'm advising my family and friends to do the same.

I was their customer over 1 year period of time. My family has few accounts with them and they recommended me so I had emergency and got to leave country for few years so I called DISH Network first time and spoke to few representative and somehow got hold of president. So president tells me I would have to pay $480.00 in order to get rid of the account. Extremely bad service and president lady wasn't helpful at all. I was told I'll get a call from her. It's been few days never ever heard from her. I'm gonna have all of my families to cancel their account with DISH. One of the worst experience ever!! Nobody should get this! They are fake!

I never had Dish before and thought I would try it. Well after 2 weeks I decided the channel selection wasn't for me. I called to cancel and was told there is a $480 cancellation fee... come to find out when I called to get connected, the fast talking hard to understand guy had asked if I agreed to all the terms and the 2 yr. Agreement must have been part of the conversation. REALLY no 30-day trial, NOTHING of the sort. I call that flat out sad.

I have been with Dish over 5 years and moved to a different city, after the move I decided to add Dish.net (had Century Link, but new city did not have Century Link service in the area.) Spoke with the sales dept. and was promised their service was one of the best in the country. The internet service is worse than horrible. It takes 1 to 2 minutes to get online and if you want to change screens, it takes another minute or two. I pay 50.00 a month for this lousy service. It's a miracle I can even type this complaint without it changing pages. I had AOL over 20 years ago (dial-up) and it's faster than this service. Like everyone else I called to cancel. They even transferred me to the President's office (if anyone believes that), but refused to cancel. Just beware of Dish.Net and read the reviews before ordering or changing service.

We closed our account with Dish end of May 2014 after 4 years after paying their bill till June. We thought its a straight forward process. Their customer service kept us on hold for 45 min and after switching us from various departments, never gave us a confirmation number for closing our a/c. Then we corresponded with sending email, followed by call. Then Dish continued sending bills and went into our credit enquiry. Even after requesting to send shipping material to return their receivers, never heard from them. Looks like Dish is bent on squeezing every penny and not ready to close our account.

I had Dish for approximately 3 years in the past, in which I paid a lease for the equipment (not the Hopper). When the buttons on the remote wore out, and the receiver started having issues, I requested that a new receiver/remote be sent to me. The answer was that there were no available upgrades, and that I had to continue paying for the existing leased equipment. At that time I cancelled my service and paid their fee to return my now obsolete equipment.

I've been with Dish since late 2013 and decided to cancel summer 2014, and when I called and asked to cancel I was asked to pay a $180 termination fee because they in their system I had signed a 2 year contract. In reality I did not sign anything and requested the contract be emailed to me. When I received it, my signature was forged and I'm well aware of the curving of the letters. I called customer support and explained to them, and I not only that the rep chuckled at me, but asked me as if I'm stupid that their employee could possibly do such a thing.

Signed up for Dish last month, install tech came, set up our system with a temporary dish and ran the wire on the ground across the yard and said that another tech. would contact me within a week to come out and set a pole and bury the cable. Almost two weeks go by, no call about properly setting the pole and burying the line. At the end of the second week, we had a family gathering at my house. We were all outside in the yard and my 72-year old mother-in-law tripped over the damn cable that should have been underground and injured her chin and elbow from the fall, lived.

First of all, they don't send technician to remove the installation for you. Instead you are asked to retrieve parts from the base when you return the equipment. Secondly, the last technician who did the installation used 'tar'-like glue to glue the base onto my exterior siding and I did not notice until I had the painter remove the base for me. Now the painters are facing tough task of removing those glue off the siding. Overall the experience with DISH was just horrible. I am glad that I closed the relationship with them years ago.

Overpriced for service. Have 250 channel service and most channels are infomercials. We had cable connection trouble and took 3 days on phone with technicians for them to finally send service person out to fix problem then was told I had to agree to 6-mo contract in order to waive service fee. Can't wait for Google fiber so I can dump Dish Network.

I cancelled my service after only 40 days. My service was not at all what they told me it would be. I could not watch TV on Demand on different TV's (which I was told I would be). I was also told I had 30 days to change my mind, if I wasn't happy, which come to find out was a lie. I was also told that if I decided to cancel, it would be $350 pro rated. When I did call and cancel my service, I was informed that it was $480 plus $17 if I decided to use their box and label. Also, I'm not expected to climb on top of my house and remove equipment to send back or they are going to charge me more money. They also informed me that my cancellation fee will be debited off of the debit card I used to sign up for my service.

I've had Dish TV for over a year after a moving experience with DirecTV that was horrible. I have as well never missed a payment with them in the 16 months I have been with them and always pay the bill weeks in advance. I don't know why they had me from the beginning on a pay in advance situation with them but they do. They said one time it had something to do with me being on a promotion.

Terrible service and customer service!!! Every month a cable has to be replaced or another part of the very few parts that make it work. Have replaced almost every single cable, part, box in the six months we've had this. Customer service was; it will be a week and a half to get a tech over the last time. This time, it's ONLY 3 days. Oh, and we can't cancel without paying a fee for early term when they failed to provide a service. It went from $150. to cancel - spoke to many agents and "supervisors" - then went to $300 to cancel. This is a TOTAL rip-off company that will do nothing for their customers at all! DO NOT get this service. Of course this is only my opinion. Read a book before going with this service. Horrible. Horrible.

BEWARE!!! They charge you even for a service that has never been installed/provided and then give you the hardest time trying to get your money back after canceling it!

Did not even have service for 3 months, got a bill for $149. My monthly bill is $41.33. Then because I only paid the $41.33, they charge me a late fee of $7. How can you be late when you do not owe this amount? Now they are threatening me about the contract. My feeling is they broke the contract when they overcharge me.

After my experience their retention department I was contacted and the matter resolved very fairly and to my satisfaction.

Since signing up with Dish Network, we have had a slew of issues. They have improperly billed us left and right and it takes hours on the phone to have them correct it. The service itself performs poorly and often is very spotty. The internet will stop working for days at a time.

We contacted Dish Network to set up services (I was on the phone for 2 hrs w/ them and the quoted price and price ended up being were 2 different numbers) for us in our home. We just moved & are on the border of 2 towns. I gave them the wrong town for our address. I called them back the next day to correct it.

I am disabled and on a fixed income. I am moving to a Government housing and can't take dish with me. I am told I need to pay 380.00 to get out of my contract which I didn't even know I had one. I am moving to another state which the cost of the move is well over 1,000 and they tell me I have to pay no matter what. I live on a disability check and they are going to go into my checking account and take this money from me. I have never received the 19.95 payment that was promised or the 25.00 gift card promised to me. My bill has always been well over 50.00 a month.

We cancelled our service on May 12 of this year and have tried about 50 times to get DISH network to send us a final statement which reflects the early termination fee. It is now July 17 and we still have not received the requested information from DISH. I have several chats documented where DISH told me one thing and in fact, did another. I have never in all of my life dealt with a company who values their customers LESS than DISH. I cannot stress enough the TERRIBLE service we have received from them. They do not follow through with their commitments to their customers. If you are looking for television and internet service, I implore you to look elsewhere. They are very deceitful and dishonest in their dealings (repeatedly billing my credit card for return equipment fees that had already been paid.) CONSUMER BEWARE!

My sister and mother were having problems with their Hopper but were out of town and asked that I meet the tech on Tuesday, July 15, 2014 between 8 am and noon. My sister called around 10:30 am and said that Dish contacted her and said tech would be there closer to 1 pm. By 2:30 pm no tech had arrived and I called my sister and told her to call again and give my number so I could speak to tech directly on when to expect him/her. I never received a call. At 4:40 pm I left the house and called my sister again and told her that no one ever arrived or called me. On Wednesday I went back to the house to mow grass and found a card in the door from the tech. I called customer service and was told that the tech arrived at 4:40 and left at 5 pm noting that no one was home. I told the rep that I waited all day long and should have a tech come to the house today, Wednesday. I was told that it would be impossible! I threatened and begged but no dice. Worst customer service I've ever experience with ANY company.

Called Dish to inquire about getting return boxes for their receivers as we were moving and would like to cancel our subscription. A male rep tried to convince me that I did not want to cancel, but instead pay a fee to put Dish on hold. This made no sense to me so I tried to tell him we did not have a permanent living place or time. As we have had Dish for 12 yrs and never missed a bill, I told him if they did not want us back no problem. He kept insisting we did not want to cancel, and finally I told him he was making me late to an appointment. Just send the boxes please and cancel our service. Two weeks went by and no boxes, even though I told him we were moving on June 19th. I had to call three more times until I could finally get the mailing labels for boxes I had to get. They also charged $62.00 to get back outdated equipment! Do they really appreciate a good reliable customer? - Evidently not.

The service that I got today was great. I am really enjoyed my Dish. Thank you. The guy Jeremy was great. He had a great attitude and he answer all my questions. He did a great job. Thank you Jeremy.

I had to cancel service due to a sale of the building I was in and I had to move. That didn't seem to be a good enough for their representative, taking 25 minutes to complete the process. Absolutely useless customer service when it comes to moving on in life. Hard to imagine that their corporate leadership approves of this.

Good and ticked off. I went from DirecTV with Dish to try to get a lower monthly bill. Was a Big Mistake. They promised lower rates and better service. Wrong. I had DirecTV for Ten years and never had the problems that I had with Dish and their equipment. I had a problem with the sound. It was like an old short wave radio where it fades in and out. It would cycle in around 3 Minutes without sound, to slowly getting a whisper, and then to volume, and then fade out again for another three minutes. Total cycle time was around 6 minutes. I called in three times about the problem and all they would tell me to do is to hit the re-set. That would correct the problem temporarily. After a few days it would do it again. Called about the problem 3 times. You would think they would get a hint and send a serviceman after the second call. Nope. Just hit the reset and waste 20 minutes waiting for everything to come back. No sense in watching the last half of whatever I missed. I cancelled with Dish, and re-contracted with DirecTV. Dish however still wants me to pay an early cancellation fee of $440. The contract also calls for them to provide quality service. Does it not? My advice, Don't do any contracts with Dish.

After 6 years with Dish and a continuously growing bill (with no "Premium" channels, my bill was more than $110 a month), I decided to switch to Direct TV. I called Dish the morning Direct TV came to install. During the cancellation call, I was disconnected. I called back and confirmed cancel order. Next month, I got a bill from Dish. They didn't cancel. And in following up, they refused to acknowledge that I ever called in the first place. We all know that every company keeps phone records - heck even our cell phone companies do. They can easily research the date and time that I made the 2 calls to originally cancel. They insisted that I didn't "actually" cancel until the third call when I got a bill I shouldn't have gotten. To top that off, they charged me $84 for just 8 days of service (that I didn't have) - almost the entire month's normal bill.

I had been a customer of another large cable company for years and the bills were just getting higher and higher. A friend told me about DISH and so I checked it out. Great low prices and all the bells and whistles too. WOW. I set up an installation and let them know I will be moving within the first three months of the service and I gave them my new address. You see I have the unique opportunity to have the information as I am the property manager of the property I was at and the one I was moving to. I was told on two different occasions that the new address service would have no problem. That there was already an established DISH account at that address. Well that was false information.

When switching from Dish to DirecTV, I called Dish to ask how much early termination fee would be. I was told $240 and decided to switch. After getting Direct installed, I called Dish to cancel my service. They told me a different amount, $450. They asked the date I had called and I was able to get the date from my phone log. They agreed I had called that day to discuss early termination but said no amount had been notated. I asked if they record calls and was told randomly. Would not check to see if mine was recorded. What could I have done differently?

I just wanted to share my positive experience with Dish Network in the Jackson, Mississippi area. We had Dish for over 9 years and thought we wanted a change to our programming, so we placed our Dish account on Pause status, and tried a local cable service. After about a week, we realized what a mistake we had made. The cable service was terrible compared to Dish Network, in so many ways. In short, the cable and internet went out for over 24 hours, their on-screen guide was horrible, just to mention a few things. Suffice it to say, when I reinstated our Dish service, we were given a few nice perks for remaining customers with them, and we are so glad that we returned to Dish. We have had nothing but a positive experience.

I had Dish for several years. During that time service was interrupted. Every time it rain lost signal. My equipment had problems which they would try to correct over the phone. I tried to get them to replace but was unsuccessful. I decided to switch to Uverse which I am very happy!!! I did return Dish equipment and now they are billing me with a return equipment fee. I say one thing to them, come on!!!!

I had Dish and I had to move and they could not get a signal and the tech that came out left and never came back to tell me anything! He said his Boss would come and try to get a signal and nothing! No call! I have had their box in my closet for a year and I am very unsatisfied! And they don't care about you or your situation. They are the worst. I will contact the BBB in the morning! Do not waste your time and money!

After I cancelled Directv due to some billing issues, I hesitantly decided to try out Dish Network. I signed up online via a chat program on their website and got everything set up to install. On the install date back in beginning of June, the installer came and installation took just over 6 hours. He installed the satellite dish where I told him I wanted where the Directv dish was. He wouldn't take down their dish. He drilled holes into the stucco where I told him I preferred him not to as there was already a big hole around the corner where all my utility cables come in. He was like "sigh" and hesitant to do it and I was like fine, do what you gotta do to get it done as he was already 2 hrs into the job. He had trouble getting the cabling and routing figured out for 5 tvs.

The service was so bad in 2 months, I cancelled the service. Okay, I paid 400.00 to get out the contract then paid 17.00 for returning their equipment. Today, they sent me a 24.00 for outstanding bill. This is the WORST company that I have ever done business with and I hope that some day to hear on the news that they are out of business.

This company's customer service reps give you a bunch of bogus information just to get you locked into a 24 month commitment. Their service is lousy. My bill jumped from $49 to $186 when I added the Internet. The so-called broadband Internet is slower than a dial up connection. Their customer service personnel are very rude and no help at all. I have already filed a complaint with the better business bureau. My next step will be to contact my states attorney general office. They will not get another dime from me.

Wow, my service has been suspended and I paid before bill period ended by almost two weeks, sending $100. Leaving a balance of $18.47 which still isn't due until 8/15/14. I called and the lady says I have two accounts with them and I owe almost $50. I try to explain to her nicely I never had Dish before now, not even three months, so I only have one account and she demanded me to shut up and stop denying my service soon after saying I had to pay in full a reconnect fee plus $50 I supposedly owe and said I was yelling at her and she don't care what I had to say until they received payment.

Dish increased the package I subscribed to. I paid insurance for an out-of-date unit (not the Hopper) for 4 years - mainly because I had one fail and I lost several recordings because that unit wasn't capable of having a USB connection to back it up. They sent the same type unit because they wanted even more for a Hopper. I got a deal with Time Warner cable so, when I cancelled, they told me it would cost $17 to ship the old unit back. They have many installers in this area but the unit couldn't be returned to them?

Moved recently from Philadelphia, PA to Los Angeles, CA. Dish provided free relocation setup. Technician came and could not get satellite signal (no line of sight). Called them to waive my early termination fees of $320.00 as they could not install the dish. Tried calling them couple of times, even spoke to someone from THE PRESIDENT'S office of Dish. But nobody was able to help me. Had to order the same dish service from one of their subsidy company/retailer named NEW Media West paying lot more than I paid to Dish. Again called Dish to waive fees but no help. Please help with this issue.

Dish has a software problem that they don't bother to tell their subscribers about. If your satellite receiver is a Genie then you must be experiencing the same problem. Every time my TV is off or idle the Genie loses its connection requiring me to reboot and wait while it goes through its process to find the signal and download the program guide. It's one thing to have to deal with this but it's even worse that Dish keeps it a secret from us so they can keep billing at the same rate while they work silently and in their time frame to fix it. We need to speak out.

I have had Dish for years. I am currently a month behind on my bill so every month they shut my service off for a week (as I am on a fixed income). But they still charge me for a full month service when I am not receiving it. I have called them and spoke to a lady about why am I being charged for a service they are not providing. I explained my complaint and she wasn't grasping what I was saying. I asked to speak to her supervisor and she refused. After stating that I would be contacting someone at the attorney general's office, she then put me on hold and came back and said that they would be crediting my account in 3 days for service not provided.

Your internet is the worst ever. Paid extra 99 dollars for wireless but never have wireless, always having to reboot router at least twice a day, so slow. I've had 2 service guys here and still not fixed. It took 2 hours to download Google chrome for. Never again will I have dish internet.

I ordered dish network about a week ago. The guy that put it in did a fantastic job BUT the service it horrible. The customer services reps are SUPER incompetent and the management sucks. They messed up my payment, by putting in the wrong number and I then had to pay an extra payment. It is not that I couldn't pay it, it is the principle that they screwed up and won't be accountable for their mistake. I HAVE HAD DISH FOR ONE WEEK AND THE SERVICE SUCK. I have not had one day of complete service. I WOULD NOT RECOMMEND A COCKROACH TO DISH.

Contacted customer service to ask their policy on installing equipment when you don't own the residence. Was told that your landlord was required to sign paperwork allowing you to do so. So I asked who gave them permission to install equipment on my rental property because I didn't. Long story short, the agent told me he was looking at the signed document right now. I asked who signed it and he replied "you did." So me being me I asked him what my name was and he had no answer. I asked to speak to his supervisor and he hung up on me.

Wouldn't recommend them to my worst enemy!

It was almost two years ago that I got Dish. They promised me a plan with internet. When the techs came out, they wanted my credit card for set up only. They said I would receive internet. That wasn't the case.They also used my credit card each month without my permission. I tried to cancel and they gave me the runaround. Oh and by the way to send back equipment, you have to pay. I would recommend this to my worst enemy.

I requested a move from one location to another. Took over an hour with their sales promotions, etc. Transferred to 3 different people -- each wanted the same info. And then they sent me an email with the wrong apt on it. Just careless employees.

In June 2013 I subscribed to DISH TV in order to save money. When I asked if the price would go up considerably after a year, I was told all I had to do was to call back in a year and they would reduce the price. Not true. Instead, I was told I could choose a smaller package which would do away with my 2 favorite channels. I will keep DISH till the end of my 2-year contract, then I will drop it. I feel they lied to me to get my business. Bill went from $67 to $98 per month. I am a widow and still working well after retirement age to make ends meet. Shame on DISH for not honoring their word.

Dish provides all the best channels, but at an expense (and price) not worth the hassle. If you have money to blow, go ahead and sign up, but be aware that each month your bill will unexpectedly rise for some random reason. After a year of Dish services my boyfriend and I got so sick of our bill going up every month we cancelled and got a Roku instead. Not to mention our contract was renewed without our knowledge and there was a huge cancellation fee. Still worth canceling though. I wouldn't recommend Dish.

We called Dish because of a problem we were having getting certain channels. They were great about talking through resolving them, then told us our equipment was outdated and we should consider upgrading and we could actually get everything we had plus extra sports channels for less money. We had just changed our dish account 3 months ago by the way and no one told us this at that time. So we go ahead with the upgrade of all 7 receivers and the tech that was sent out to install tried to turn out music stations on and they didn't work. He called in to Dish and they told him that we did not have the music channels.

I signed up with DISH because I was frustrated with our local cable company internet. When I signed up, I had the DISH network for 1 week for TV. I was not happy with the channel lineup and wasn't getting the news stations I had previously. The following week, they were to come out and hook up our internet. I wasn't aware it was thru the phone lines (DSL), my fault I guess. Who would have thought in this day and age there was still DSL out there. We live in small city, not out in the middle of no-where. I called to cancel the internet immediately. No problem there, no charge. When I went to cancel the cable portion, I was told there would be a $480 charge. I only had this for 7 days and it was HORRIBLE! Now what?

Here is my story. No one can be angrier than I am. Two years ago I got a flyer in the mail stating HD TV and Internet for $59.99. I called and ordered both the services. They sent the technician to install while I was at work and my pregnant wife who could hardly speak any English at that time. Technician installed two giant dish antennas on my roof. When I came home he was long gone. I turned the TV on and it was all standard definition local channels which I was getting HD with regular indoor antenna for free. Internet service wasn't even on yet. He told my wife that it will take at least 12 hours for the router to download some kind of software to start working. I was so mad and called the Dish Network's 800 number. I spent hours on the phone with ignorant people. Then they told me I signed up for the basic service for $79.99. If I want the upgrade it will cost more money. I told them to cancel the service right away and remove the antennas from my roof.

The cable company raised our rates again and we saw advertisements for Dish Network. We decided to switch. We got the deal with the free IPad mini. They came out and installed the hoppers and we noticed we were not getting half the channels they said we were going to get. We called customer service and we had to pay more money to get the channels we thought we were already getting, some channels didn't work, to make a long story short within three days of having dish we had called them five times and two technicians came out. They never did fix some of the issues so I called to have the dish disconnected. They charged us $855 termination fees. They call our cell phone 20+ times a day seven days a week and refuse to work with us. They also made us send the hoppers back at our expense and even go out to the dish and send a piece of it back. They brought it to us at no charge and put the piece on the dish.

I called DishWorld just after I submit my order in less than 10 minutes after my wife wants to just watch their programs in her PC instead of the one I order with Roku. It was 2 promotions, one includes Roku and the other one through an app in your PC. The customer service rep told me to hold while he transfers me to an account executive to make the change. After a while, he comes back on line telling me he is sorry but no exchange, no refund - I was shocked. I asked how this is possible since I just submit my order 10 minutes ago. He told me, "You access the program through your PC." I replied, "I was directed to the page to try the service that you advertise for 48 hours. It's in your website." He could not say nothing, just no refund or exchange and he is sorry.

I signed up for Dish. Their promo was 19.95 for the first year. When I received my first month's bill it was 29.95. I called to inquire why it was higher than agreed. I was told it was 19.95 for the first year then 39.95 for the second year so my bill was prorated at 29.95 for two years. Well a few months later my bill came in at 54.95. I called again and was told that was the price for the basic service???? I had to sit on hold and get transferred thru three different folks. I told them to cancel, they finally got it straightened out. Six months later the same thing happened. It's the old bait and switch. This time they said the contractor who I signed on with was out of business and their basic price was 54.95. After an hour of being on hold and transferred to three different people I convinced them to either honor their agreement or cancel. In my opinion they're dishonest and their tactics are a scam.

I switched from Directv to Dish for cheaper rates and new equipment. I told the sales person that I wanted the 200 package because it has the 2 programs my wife watches all the time. He quoted me a total price of 63.20 per month for the first year, and a total of that plus 25.00 for the second year. After it was installed I got to checking and found they installed the 120 package, which did not have the 2 channels I wanted. I called dish and they kept switching me to different people for 40 minutes, then hung up on me.

Sales person told me my internet and dish TV would be $97.00 for 3 months with premium movie channels. Then I asked how much after the 3 months the bill would be if I kept the premium movie channels. He told me it would be $114.71. So my bill was stupidly higher and I called to ask them why?? They told me the 3 months are over and the bill would be $187 something, but I have a bundle package so I save 25-35 dollars of which would bring it to $152 and some change a month. I told them that was not the agreement I was told on the phone when I signed up. They said sorry that had happened to me. One person was going to keep the bill the same, but somehow I was cut off on the call.

I called Dish after having service with them for 18 months and tired of the bill going up every month, TV going out anytime the wind blow, and not being able to receive certain channels. I was told if I cancel service, they would charge the card on file $475 for an early termination fee. So ask that they send me a copy of the contract that was signed stating that. The customer service rep informed me that they had to try to locate it and then they will email me a copy that I yet have not received .

I am in the process of re-financing my house and a $16.00 charge from DISH Network showed up on my credit. I called DISH and after being transferred about a million times to India, Outer Mongolia, ad nauseum... I finally talked to a rude lady who informed me that the charge was for postage to return their equipment. I asked why I had never received a bill for this amount since 2007 and, of course, she did not have an answer except to proceed to tell me how dumb I was. #1...my DISH service was bundled with AT&T services and I paid all of the charges directly to AT&T.

My problems started when I first signed up 2 years ago. Was quoted one lower price for the package I wanted. Once connected I had problems with receiving channels ordered. Called and was given credit for 5 free pay movies for my trouble. Got my first bill and was charged for the FREE movies. Nothing they could do of course. Calling them is second only to having ones toe nails removed. They are good at collecting their fees and lying. My guess is there will be a class action lawsuit soon.

My brother has recently passed away last month. He lived alone and I had purchased Dish for him. He was able to use the service for 9 months. Today I called to cancel and they require $320 cancellation fee in spite of the fact that I have a death certificate and no one lives at his house.

I have rental house. My tenants had a dish put in the front yard without my consent. They moved out leaving the dish and pole, actually 2 poles. They canceled and restarted or something and they don't reuse anything... I cannot get the poles out of the ground so I called Dish Network (about 10 times in all). Dish wanted the name and phone number for the account. I gave them everything they asked for. They could not find any account. Several phone called later (I was going to push this till the end), finally found the old account. Dish said it was the tenant's dish and that they are responsible to remove it.

DISH Network started out to be a great company until I found I was misled. I wasn't told anything about a pay as you go until I called to get a 5-day extension on my account. They wouldn't provide it so now myself and my 3 lil ones can't watch Nick or truck tv for the whole weekend because it's summer vacation and I work weekends. This is very wrong. I pay my bills before they are due every month since I signed up, but do DISH even care, no; but once my contact is up I'm leaving DISH for Direct TV. I don't recommend no one get Dish if you have poor or bad credit. I'm a victim of identity theft but I have to pay for it. DISH is all about money, never customer satisfaction!!!

I needed to cancel my account as it became dreadfully more expensive than originally advertised. I am not sure why as I cannot decipher the billing. The channel selection was not what I thought it would be and the selection packages do not meet any of my preferences. So as I decided to cancel because I was to move into an apartment complex that does not allow Satellite Dishes, I was told I had an early cancellation fee and would be charged for equipment if they did not receive it within 30 days. In addition, I am being charged $17 dollars per label to send it back and an early termination fee of $122. I believe the policies of this company are completely unreasonable. Stay away from DISH Network.

Dish has broken their contract several times. We contracted for 19.99 a month plus tax which would be $21 per month. Every bill has been doubled at least. The first month they told us that they had to add a $7 protection plan which was never told to us at the beginning. Then we were told that we purchased movies which had never been purchased. They added channels that we hadn't authorized and we were charged for them. We had monthly bills in excess of $80 when we were expecting $21 a month.

I contracted with Dish in July 2012. We sold our home near Charleston in April 2013 and moved into an apartment. Dish agreed to pause the account for 9 months. At the end of 9 months, my debit card was billed twice the amount of previous bills. When I called customer service, I was told that pausing the account forfeits all of the "discounts" we had been receiving. We just bought a new patio home, which we love. We called Dish to arrange install, and the technician came to our home on Saturday. Because of the tree line (on another property) there is no sight line to either eastern or western arc. Our technician call customer service to let them know we could not get service. We were informed that we would be required to pay a termination fee or continue to pay the monthly service amount through July 2015.

I was on hold for about 2 hours and the phone call lasted at least 4 hours for something that could of been dealt with within 20 minutes. My hopper went out and it took nearly a 4 hour phone call for them to tell me they're not gonna send anyone out there, gonna send me a package that will take an extra 5 days.

My daughter's boyfriend moved in with her and they won't even give him a discount on what is left on his contract. She already has another service, they don't care. So he has to pay for something he won't use to the tune of $80 a month. No one else has contracts, now we know why DISH does. They get your money for 2 years regardless!

I had been with Dish Network for over 5 years and decided to upgrade my service and equipment. The Dish agent I spoke to assured me that my bill would not increase and would actually be $1/month less. I questioned the agent twice to make sure I heard her correctly and she reiterated that it was true, so I accepted her word and set up the new contract. My first bill was much more than promised so I called and was told they could not get my monthly bill down to the amount promised but did get it within $6 of that amount. Discouraged but stuck, I agreed. Now, 6 months later, I am told my bill has increased another $20/month. The only response about this increase I received was that I could cancel my service and pay a cancellation fee. After being a loyal customer over 5 years, this is a slap in the face to be told my only options are to pay Dish more money than promised. Greed outweighs loyalty in this company.

Five months ago we decided to "shop" satellite television services. We had been with our other company for more than 20 years. Although we loved their service, their customer service was a bit lacking and they had no incentives or appreciation for long term customers.

I have had Dish and will be switching over to Comcast here shortly. The customer reps lie to you. They tell you one thing and do another. I can't stand a company who lies and betrays you!

We have been customers of Dish network for a long time now. When we called to cancel our service, this is what they told us... In the next 30-40 days, they will send us a box in which I need to return couple of pieces of equipment - remotes, receiver box, and the small piece that sits facing the actual dish (taking it off was a nightmare). If I did not return all this equipment within the next 70 days, I would be charged the cost of the equipment. And of course, I also need to pay for the shipping of that equipment to their warehouse in Texas. Stay away from Dish Network....

I understand that not all customer service agents are bad. However, speaking with a customer service agent today was horrible! He was incredibly rude! After he had said his piece I asked kindly to speak to a supervisor and his response was why... I replied, "Well sir you have been very rude to me and I would like to bring it to a supervisor's attention so Dish does not lose customers because of your unprofessionalism." He then proceeded to put me on hold. I was on hold for over 20 minutes and then he hung up on me. I went on the chat online and spoke with a representative and she was just as rude as the customer service agent I had spoken with on the phone. Needless to say I canceled my account with them and do not recommend this company to anyone!

I had an account with Dish at a rental home I owned, in Jan 2013 I found out renters were not paying the bill. I called and recorded the phone conversation with Dish and made it very clear they are not to allow other than me to make changes, send the bill to them, change log in passwords, etc. They sent me one bill and nothing else, the renters stated Dish even after my very forceful request still was sending the bill to them, then Dish violating my privacy allows them once again to change the billing information, log in information, phone numbers and passwords.

The satellite Internet service was installed week from this past Friday. I've been able to use it five days because the other days it's rained. I never received a paper contract to read. I was able to read it today online. They have in contract if Internet goes down due to weather they're not responsible. I called. Have to pay to cancel which I feel is unfair. I do have dish TV and haven't had a problem with it. It's sad they charge over $400.

We ordered Dish Tv approximately 1 month ago. When it was installed the audio kept on fading in and out. The technician wasn't able to fix it, so the following week we had another technician fix it. When he left the audio did the same thing again. We called customer service to have another technician to come out and we waited four hours and he never showed. We called customer service to complain and to cancel the contract. They said we would be charged $400 to cancel the service, yet we never had proper working service and it's been 3 weeks since we ordered it.

Have had various problems with our Dish Hopper for the last 6 months. In February 2014 had to upgrade, per the technician, to make the system work. Now our contract is up and we've had additional problems with black outs on the local channels. Called Dish tech support, spoke with 3 people, and was conveniently disconnected. Conversation the same with each operator. Our contract was "renewed" in February because we "upgraded" to a better hopper (not our choice!) for another 2 years!!!!! Dish e-mailed me a copy of our "contract" and it was initialed with my husband's initials, but NO SIGNATURE, except for the new hardware received. How can they forge initials and hold you to a "new contract" when you didn't sign for it??? I'd like to join a class action in Wisconsin to shut this company down for bad business practices.

I had a Dish account for several years. They were excellent at collecting their fees. As long as everything went well, they were good. My wife passed away. I sold the house and closed the account, but because my wife had upgraded the account within the past two years, they charged an early cancellation fee. Given no choice, I paid it. They forgot to charge $13.13 in taxes, so they billed me. I authorized Dish to charge it. Instead, they referred the balance to collection. I advised the collection agency to charge the balance and provided credit card information. They did not. Yet, they continued to harass me for the balance. I again called Dish in an effort to resolve the issue. They could not verify the account. What a bunch of bozos! And, at no time did anyone attempt to understand the situation except from their own perspective. I could not recommend Dish Network under any circumstances. They are definitely not customer friendly in my experience and currently appear incompetent at their job.

Dish Billed me $1263.44 for someone else's bill. And made pay it. But it kind of my fault. Because I had put my credit report and it was on it. So, I call about it and went round and round with them about. They got me to give them my SS number and email then. Then like magic it became my bill. But till I give them my information. They not contacted me about it. So by me calling them, I got bullied to pay for someone else's bill. I no longer have Dish at all. And have got five people to stop their service with Dish so far. And will do my best to get as many as I can to stop their service with Dish. So hope that $1263.44 was worth it.

It's easy to complain about a bad service or simply a company not letting you have your way in their billion dollar industry, but few give good reviews on satellite companies. I had Dish installed, it's doing what it's suppose to do and I don't have any complaints. I love how my first bill was $12 because of the refer-a-friend bonus. If you're looking to get Dish or has it installed within a week of my post, email me for my referral bonus and you'll get $50 off your bill too! I love this. Dish has been there and my expectations were met. I totally recommend them. My email address is **. Put "referral" in subject and I'll send you back the certificate to read to them or I'll call them and do it for you.

I have been a customer of the Dish Network off and on for almost 9 years. I have never had a complaint about them. They have always been nice and helpful. That is until tonight. We pay them around $115.00 a month. We have a Hopper and 2 Joeys. We love the fact that we can record all our shows. But we are bummed to find out that even with the hopper we cannot watch Dish on Demand or Pay Per View because we don't have the Hopper with sling even though when I log onto my Dish account online it says the regular hopper is compatible. So with the two movie certificates I have that were offered by them last month because of the lawsuit that was settled in Washington state that expires in November, we will never get to use them. I am mad and upset. I feel cheated. After my contract is up we will definitely be going somewhere else.

We have had Dish tv and Internet for 3 months now. The tv part has been acceptable but the internet has been absolutely worthless! We NEVER have internet anymore and can't watch anything On Demand because of no internet service. We have called over and over again and they just keep saying that someone in the house must be using the internet and we don't realize it. There are only 2 of us in the house except for weekends when our kids are home from college. They can never do their schoolwork online anymore. We even make sure that if someone comes over, their phones are not using our internet. This is ridiculous!

I am a Dish customer for 18 months after 21 years with DirecTv. What a mistake. Four weeks ago a Joey heated up to 179 degrees and shut down. This could have caused a fire. Another Joey is constantly resetting itself. I contacted Dish via online chat to have them replaced. Two weeks later, they shipped two Hoppers, not Joeys. As of today, I've contacted Dish four more times. I have printed transcripts of each chat session. Dish shipped additional Hoppers and not Joeys. A Dish "supervisor" wrote that Dish would post a $25 per month credit for the inconvenience. I just saw my June invoice - no credit. I thought that DirecTV's customer service was bad but Dish sets the standard for totally awful customer service. I will terminate service by next Monday if the replacement Joeys aren't received by then.

I signed up with Dish, moving from DirecTV because their basic service was cheaper than DirecTV (19.95/Month), explaining several times that my only interest was in PBS, and only PBS, as I have no interest in sports, movies, specials, or any of the other junk whatsoever. In order not to have to mess with bills, I foolishly signed up for auto pay on my Amex account, assuming that I was dealing with a reputable company that adhered to normal, ethical business practices. I recently realized that I hadn't watch even an hour a month, and that "masterpiece theater" and "mystery" (my main interests) are available online.

To be fair, the service itself (TV) is good enough. With just few understandable interruptions (for severe weather) and annoying need to upgrade up from basics to be able to watch simple Stanley Cup - it's all right. People on the phones are polite, too. However, I was ripped off in every possible way: Got worse package than the one I was sold into, had to upgrade to what I expected to be standard, got charged unexpected cancellation fee when decided to drop the service and got charged again for not returned equipment, even though had carefully returned everything I had and meticulously followed all the possible instructions. Switched to Verizon and much happier now. Do not fall into this trap!!!

I considered switching our cable/satellite TV provider from USA Communications to either AT&T or Dish. AT&T offered a rate of less than $60/month, 2-year contract. Dish offered a $29/month package, or it would be $54/month if I accepted the "FREE" iPad Mini offer. Obviously not free, kind of a bait & switch - it's really more of a deferred payment to purchase, which is what they should be marketing their promotion as. On 3/26/2014, a sales person at Dish signed us up. We elected the iPad Mini offer which she said would be delivered by the tech, and incredibly they had a tech out at my house the next morning to do an install. Of course, the tech did the install, had no iPad, and as they do now, provided agreement documents that were emailed, not physically delivered. Documents only pertain to early termination - nothing about what service I chose or the iPad Mini.

I called DishTV last Thursday to cancel our account that we have had for 7 years. They put me on the line with two people. I called back after the second person hung up the phone, and asked for a supervisor. That person explained that it would be canceled, and that a box would be coming with a return address to send the equipment back to them. Today, Tuesday, it has still not arrived. Sent a message through their customer service. Account is still up and running!!! Have to call back to customer service to again have it canceled. Go through 2 more agents, and it is supposedly canceled. Of course that is what they said last time.

Just going on 2 months of service and have came to the conclusion that every time it rains near me, I have no picture. For example, this evening it rained 20 miles away from me and we could see the lightning flicker and our tv goes out. It wasn't even raining here!!! Operator said that's normal!!! And we are in the 2nd month of a 24 month contract and there is no Grace period. And that they will only take 10$ a month for 6 months for the inconvenience. So, no radar and hurricane season is here. Wow, I got so robbed. No tv and still got to pay for tv that we don't get half the time.. So mad I want to sue!!!!

Ever since we installed DISH Network, the service has been absolutely lousy. The Internet service is the worst I've ever used. DISH charges you download time from your internet usage for DISH on demand movies which should be included without having to download the movie. Comcast was a little more expensive but the service is top notch and I will be going back to them. Please, if you are looking to get DISH Network, please I beg you, don't do it. Pay a few more dollars and go with Comcast or a good reputable cable network. Dish is the worst service and the cost is actually more than Comcast or cable. You get charge in every way possible with DISH. Will never again use DISH.

After two years with Dish our contract was satisfied and we decided to cancel. What a nightmare. At first I was told that I could not cancel more than 30 days in advance. The next day they deducted another payment even though it was not due. When contacted they claimed it was an early cancellation fee and will not refund it. They then advised me I would be responsible for the shipping cost to return the equipment. If you ever cancel them cancel your credit card first.

Please be advised to ONLY make ONE-TIME payments with your bank card EACH MONTH!!! For the 1st time I mailed my payment to them on June 1 to Illinois PO Box. I am in Michigan about 300 miles from this PO Box. On June 9 they shut me off. When called was told by 5 different reps during 5 different calls - THAT IT TAKES 7 TO 10 DAYS TO MAIL A PAYMENT FROM MI TO IL!!!!!! WHAT?????? When I said to the last REP that THEIR EQUIPMENT WOULD BE IN MY DITCH AT THE ROAD IN THE MORNING.... I was back on and payment posted in 1 hour!! These People are CROOKS!!!!!!!!

I have been with Dish for 5 or 6 years. I called Dish real quick to see how long until my contract was up (because we want to switch to something cheaper, when it is), Spoke to Mario and was told 2 years (which is a new contract length). I questioned why it was 2 years and they told me because of my equipment upgrade. Well I got an email from them in May stating:

I signed up for DishNet several months ago with a 20 Gigabyte plan. The first thing they tell you is that the 20 Gigabytes is split between peak and non-peak surfing. Non-Peak service is between 2 and 8 am. So this means that unless you can go without sleep, you can use the entire 20 Gigabyte plan. The other problem is that you get 5mb download speed until you reach your anytime limit. At this point you may find out that your access is actually lower than most dial-up services were 10 years ago. I got 20 kbs. This system makes it impossible to keep a basic computer up to date since systems like Windows has extremely large downloads and you will find yourself without usable service.

A commercial system was installed in our hotel by satellite company that was authorized by Dish and they did not know what they were doing. A simple wire was left off the multi dish switches and caused continuous problems and cost us thousands of dollars in parts service calls and refunds. After they could not help us on the phone they would tell us to call Wasatch Satellite for service which would add to the problem not repair it. We were finally were able to get in another installer and got it fixed easily. Dish has only added to this problem and offered no compensation and the evidence is in their call records...

I have only had Dish for 4 and 1/2 days and already HATE it! Thank goodness for the 45 day grace period because first thing Monday morning I'm calling to have this junk taken out of my house! Cable is WAY more expensive but at least I don't lose service when it rains! JUST RAIN mind you, no thunder, no lightning, JUST RAIN!! I watched all but 15 minutes of a 2 hour movie only to miss THE ENDING!!!! Started to rain and poof, no service! You gotta be kidding me!

In Jan. 2013, I talked with an online rep, said the service would be $48/mo for the first year and then go up. The first month they charged $48 & then Dish started taking $62/mo out of my bank acct. I talked w/ customer support & they kept charging $62.

I had Dish Network do the installation on June 4, 2014 and knowing about some nasty stories about them, still went ahead with them after 15 years with DirectTv. I asked for Super Joey for all bedrooms and was sent regular Joey. I called yesterday and they wanted $150 plus installation. Funny thing is, that they did not make me sign any document and installed the equipment in the house. What equipment was given to me, only they know and can charge whatever at the time of cancellation. I asked the installer for paperwork and he said that it is not needed.

Almost 2 yrs. ago, I left dish for another satellite company. Yesterday, I get a phone call from a collection company over $37.00 for the boxes that were used to ship the receivers back to them. I have received absolutely no bill regarding this, Just straight on to collections! Today, I call dish and they say they can't itemize the charges on a paper bill but they can tell me it's for 2 shipping occurrences. The shipping is free, but the boxes were $17.00 ea. + tax. It's not really the charge that bothers me, It's the fact of NO bill, just straight down the road to collections. That should look great on my report!....Thanks Dish!

As of right now, Dish Network is threatening to charge my account over $450 after previously promising on more than one occasion, through multiple representatives, that these fees would not be charged. During the second to last week of May 2012, I called to inform Dish that I would be moving to an apartment that does not allow satellite dishes. The customer service representative told me that since continuing their service would be infeasible, I would not be charged cancellation fees. Instead, a Dish satellite installer to inspect my apartment to confirm that service could not be continued. That following Wednesday, I called again to officially cancel service, and a separate customer service representative re-confirmed that I would not be charged due to the conditions of my relocation. He informed me that Dish would send us boxes to return the receiver, free of charge, within 10 days.

We sold our house in Sept 2013. I called to cancel our service and get the final bill. I called again in October. I was told they would send the box to return the equipment. I gave the updated address, which is a PO Box. I received no box. I called again in November 2013. No box. I have since moved 2 times and traveled numerous times.

I had dish for 6 years since 08. I paid between 120-200 a month for their service at this time. We needed internet but they didn't offer it. My local cable company provides more channels, phone and wi-fi for the same amount dish charged for their 250 package. I cancelled with dish. Was told I had to send back equipment at my expense! One last way for them to do no work but take our hard earned money. Lady also said "don't pay until we receive your equipment and you get your final bill." A few weeks later, I'm getting these annoying calls at all hours. No one answers or it rings once.

We have been customers of Dish TV for 8 years. Recently, we bundled our land line and internet with Dish. The internet speed for too low and no two people could work on computer at the same time. After trying to make it work for a month, we decided that it is not going to work. But, before signing a contract with another company, I called Dish to find out if there will be any contract issues. The customer service person said 'no' and said will forward to the specialist who will take care of the cancellation. I told them that I will call back to do the actual cancellation, as I have to have another internet provider lined up so I will not be without internet for a week.

DO NOT USE THIS SERVICE. DO NOT USE THIS SERVICE. Take heed to all of the complaints filed on this site. DO NOT SIGN ANYTHING. The tech told me to sign, that he installed the dish and it was working properly. I was not even able to see the contract on his small, blurred screen. They removed the packages and left me with just basic service while overcharging. They will not remove the dish and the customer service is horrible. It’s tragic. Now I have to pay them a $400.00 termination fee and I certainly don’t have this kind of money to lose. I will file with the BBB but I don't think it will help. This company is slime.

About this time last year, I moved to AZ and upon arrival I needed TV Service. DirecTV said it would be two weeks before they could be here. So, I called Dish Network. They said in two days and that since I'm ordering now, that I would receive a "Free" Ipad. Had the service installed, received the Ipad (which I gave to my daughter) and began the astronomical monthly payments. First, when the service was being put in, I specifically told the Technician that I didn't need or want the DVR. His response was that if he didn't install the DVR, it would be two to three months before he would get a straight box and we would go without service until that time and would not receive the "Free" Ipad. Since he had been here for near an hour and not much had been done, I agreed to the DVR "Genie" package, just hook the damn thing up and go on your merry way.

We've been a customer of Dish for 16 months. We were quoted $49.99/mth and have been paying at least twice that amount. Every month since this past November, at least for 2 wks, we would have complete signal loss. When they were told about it, they said we would be credited 10 days (even though it was 14 w/o service!) When I called again to report same problem, they said it was the weather interfering with the signal...yah, absolutely cuz the 70º with no cloud in sight is ruining the signal...?! Long story short, when I was supposed to be credited for 10 days each month, for 5 months straight, I wasn't. When I called and asked to speak with the supervisor, I felt like I was being belittled. She was beyond disrespectful, cutting me off, interrupting me while I was explaining the situation and how I was supposed to be credited and wasn't. My own children don't even interrupt me when talking to them, I'll be damned if a "supervisor" will! The disrespect we got from them was awful and I strongly suggest everyone go to direct Tv! Dish network is by far the worse!!!

After leaving Dish I received 4 large boxes to return my used equipment which consists of 2 remotes and 2 receivers. Upon reading the return instructions I found the receiver without dvr ability was listed as do not return, recycle this item, which I did. I sent the lone receiver and 2 remotes back to Dish and thought I was done with the process of returning my equipment. Approx. a month later I received a bill for non returned equipment. My wife called the number provided and spoke to a representative that said that everything was returned and do nothing else.

When I checked into switching from Cable to Dish Network for our vacation home, I asked very specific questions from the salesman (Angelo **). He assured me that I could easily put my account on "pause" and then when I needed it again, I could take it off "pause" and that this could all be easily done online. The first time I went to do this, I could not do it online so I had to call in. It turned out this could not be done online. I would have to call each time. In addition I would be charged a fee each time it was on pause (no mention of this from the salesman) and that I could only do it once every 12 months. Oh and in addition, once I came off the first pause, they were going to charge me an additional $25 per month on top of what I was already paying.

I have been a Dish customer since Nov. 2009. At the time, I was told that I only qualified for a prepaid account. I paid a deposit (which they are now calling fees). Over the years, I've dealt with deleted channels from the lineup, a service no longer offered (Blockbuster at home) and if the service is temporarily suspended due to non-payment (sometimes I paid from a couple of days to a week as paying for necessities took precedence); the bill is not pro-rated despite not having access to the service between that time.

I live in a rural area where an antenna needs a 100 foot tower to get a signal and there is no cable available. This leaves the only choice of satellite. DirecTV does not have the channels that I need. Dish Network advertises several hundred channels. The problem is that 5 or 6 channels have the same information and a large number are Spanish. This leaves about 8 or 9 channels out of 200 that you can actually watch. Also if it is raining within 100 miles, the signal is lost. I have called Dish and they state that is the way it is. Rain blocks the satellite signal.

Well, my bill was late, my fault of course. I called because I paid a partial amount and the automated system kept trying to remove full amount from my acct. Well, I explained to the rep that the bill was just too expensive. I'd like to cancel but couldn't because I'm under contract . She said let's see what we can do. She put me on a plan so horrible I honestly have almost nothing but pay per view. Bills still almost $100 for practically no channels. I'm just so disappointed. As soon as this contract's up, I am running from them. It's so nice when you first set up they reel you in with beautiful deals. When those expire, you're stuck with crap.

On April 13, 2014 we started our Internet service with Dish. When I received our bill it was way too high! I called on May 10, 2014 and spoke to a supervisor named Morgana. She looked at my bill and saw what charges I disputed. She agreed we had been told wrong and said she was going to wipe out this bill except for $50. I thought that was great. She said she would send me an amended bill. Two weeks later, I had not received it. I called Dish back on May 24, 2014 and spoke to supervisors Cody, I had spoke to Maurice right before Cody. Cody said they have no record of my call on May 10 and they have no one that works there named Morgana. I had a reference # also but he said it was not even a # they would give! I did not imagine nor make up this call to Morgana. Cody finally knocked off $100 from my bill. A far cry from what Morgana promised! I am a longtime customer and am very angry they lied to me!!!

We never received the service we contracted for, simply because the system was dysfunctional 90% of the time. A technician came out to the house and diagnosed the problem as bad wiring between the dish and the TV. The Tech stated he could not fix it. That it would be the homeowner's responsibility to crawl into the attic to run new wire thru the walls. When I called DISH back, they wanted $140 to fix the system. By then, I was fed up and decided to just cancel. Next, they wanted $400 to cancel the service. What service? I wasn't receiving any.

I had Dish TV for a 2 yr contract and believe me I preferred Dish TV over DirecTV any day. But I called to cancel my services around March 15 and was read the disclaimer and told I would receive boxes to return the product. I was billed in April and thought ok this will be my last bill and will receive my credit. On May 11 I was looking at my banking account and had another charge from Dish network. I called them to see why. The customer service assoc said that it was not canceled correctly the first time, because apparently the line was dropped.

I was a previous Dish Network customers for 6+ years. Recently we switched to another provider. I requested boxes to return the equipment. After 30 days and no boxes, I requested boxes again. The box arrived and with it the information on how to pack the equipment and what equipment should be returned (it clearly states that if the equipment is not listed on the sheet it is not to be returned). My equipment was not listed, but to be sure, I got online (4/27/14) and chatted with a representative Lizbeth and then her supervisor Jocelyn.

I switched to Dish from AT&T in hopes to save some money, which I did. But I didn't realize I was giving up that much quality. For starters I received the wrong receiver. I asked for an hd receiver but was given standard. I had to unscrew the rear antenna a few times to get service and had an issue where one remote was controlling both the bedroom and living room TVs. I finally decided to go back to AT&T though the prices a little high I know I'm getting my money's worth. I called to get a quote on how much I would pay to cancel Dish service. I was told 440, which I understood because I did sign up for the 2 yr contract. I asked would there be any other fee. And was told I would have to pay the shipping charge for returning THEIR equipment. Other companies or at least AT&T sent me a box with the return postage. Good thing I kept the box they sent with the hd receiver.

I inquired and ultimately purchased the Sling adapter for my Dish Network account at home. I was told it would work with my high speed satellite internet. They had installed a turbo sling box on my internet router when it was installed several years before that is suppose to make your house wiring into a wire network for the dish equipment. This did not work so they sent a wireless USB "antenna" manufactured by NETGEAR. This did not work. At this point I was having problems receiving signal. They sent a tech and agreed to waive the $95 service fee. The tech said the sling would not work with my internet service and frankly did not work with Dishes own internet either. He also said that Samsung TVs have a hdmi problem and I would have to call them for a software upgrade.

I recently had a very awful experience with DISH! I entered an agreement with them for one year. At the end of the agreement time frame I opted out of the auto pay! For the last three months my account has been drafted! I am writing this review so no one will have this experience!!!!! BEWARE!!!!!