DISH Network Reviews

Well, this lady assured me that customer service had improved over the last five years and that I had nothing to worry about. After a few minutes on the phone and a few questions answered, I agreed to the service. She told me that the installer would have all the equipment I ordered including the Sling Adapter. She convinced me to purchase the service by guarantying that the installation would be no problem and that the installer would install the Sling Adapter. It took half an hour for her to explain to me how it works. After the agreement, she took my information and charged me $177.16 from my debit card right away.

At approximately 12:30 p.m., the installers finally showed up to my house to do the installation (half an hour late). Upon their arrival, I asked to verify that they had all the equipment. Guess what? They didn't. They did not have the Sling Adapter that I had already paid $99.00 for. At that time, I called the company to speak with a supervisor about this problem. A Gloria lady (supervisor) was contacted and I began to explain my frustration and the reason why I was upset. I explained to her what the sales representative had guaranteed me during the sale.

This Gloria supervisor was very unprofessional and instead of offering me an explanation and a resolution, she gave me an ultimatum by stating that there is nothing she can do, I could either want it or not. At that time, I asked to speak with her supervisor and she told me that she was it and that there was no one else but the resolution department. I could only contact them through e-mail. When I persisted by telling her that there had to be someone else I could talk to, she hung up on me!

I then called back and began my whole explanations to another customer service representative. He directed me to a different supervisor. The new supervisor listened to my complaint and frustration and stated that she could connect me with the Resolution Department. While she was directing me to the resolution department, the installer entered my house and told me that he did not have all the necessary equipment to complete the installation.

At that time, I told the installer to pick up all his equipment and to cancel the installation. I then made in contact with Resolution Department Specialist by the name of Lucke. I explained to Lucke the whole situation. To give credit where credit is due, he did try and help me as much as he could, but in the end, I told him that I could not trust Dish Network anymore because if a new installation is being done in this fashion, I can only imagine what would happen once the contract is signed.

This agent had a different name and did not accept DISH equipment. I called DISH Network back and talked to Mario, who said there was no local return site except El Paso, Texas or North Carolina. I asked to speak to a supervisor multiple times and he did not refer as requested.

I have sent an email complaint to the DISH network customer service online. Businesses have a responsibility to handle both the installation of service and the disconnection equally, just as I paid my bills for over eight years in good faith. Obviously, this business does not value customers or customer referrals.

As far as customer service, they are good. There is a few that just don't get anything at all. I hope you can realize that most of your complaints are caused by your stupidity. You just try to find someone to blame but yourself.

When the technician was finally ready to hook up the box, my son turned off his game and the technician hooked up the box. He tried to do the search for satellite signal and the TV went blank. We tried turning it back on and it would not come on. The technician had to use another TV in the house to finish the installation. He said the TV would come back on in a few minutes.

The TV never came back on. They sent us a new box to connect to the TV in the mail. I followed the directions and was able to hook it up, but the TV still doesn't work. They sent out another technician to look at the TV.

He said he wouldn't touch it because the previous technician did something wrong and he wouldn't be responsible. He called his boss and they sent out a manager to take pictures of the TV and the hook up. We played telephone tag with Nick **, our account manager, for 3 weeks.

Finally, on September 7, 2011, I ask for his manager, Sunail **, and left him a message regarding not hearing anything from Nick. We got a phone call that said our case is closed and they didn't find anything on the box we sent in.

There wasn't a problem with the box. The problem is with the TV. Whatever the original technician did, the TV will not turn on. We are paying for a receiver on a TV that doesn't work and Dish Network won't do anything. We need either the TV fixed or the TV replaced by Dish Network. Today, September 8, 2011, the TV still won't turn on.

I work for a business and I own my own business. I know that when you collect taxes, you must calculate the amount of state and county taxes and collect this. Then you pay the sum of these amounts collected from all of your clients to the tax authorities on a quarterly basis. It can't be a mystery why the taxes collected nearly doubled from $8.28 to $15.21! I am a returning customer to Dish. About 5 years ago, I canceled my contract with Dish and switched to cable (Brighthouse). The reason I changed was the forever increasing rates. About 14 months ago, I switched back to Dish. I was already upset when my bill increased from $63 to over $80 earlier this year.

I have names and ID numbers for customer service representatives who have not been helpful at all. I am left without a service and continue to pay for service I am not receiving.

However, the main reason I am canceling is one simple issue: Dish Network would not replace a faulty remote control. When I originally subscribed, I was told that I lease all the equipment and that I would have to return it in a box if and when I cancel. About six years ago when another remote broke, you sent one right away. Then about six months ago when that same one broke, I was told you couldn't replace it unless I paid for it. Something about I would have to pay for the protection plan or buy the remote itself at full cost. Protection plan for what? It's your equipment, not mine. Customer service was not helpful at all. Usually, the phone personnel is very curt and standoffish. Ever since that call, I'd just been biding my time, waiting to see if I were moving to a new house to start new service then. But I've simply had enough of Dish.

By the way, once I canceled, the last three people from Retention (and or Customer Service) said you'd be glad to provide a new remote so I could start up my service again. Yeah, I bet you would. Too late, you had your chance. Say goodbye to this customer and his $1,200.00 in yearly subscription fees, all because you wouldn't send me a new remote that probably cost you under 10 bucks. Sorry.

Christopher **

One other thing (particularly about Customer Service): When I called last week to cancel, the guy told me that in order to cancel, I had to create a new PIN for my account. I said I didn't want a PIN, I didn't want to change my account (or make it safer or easier to access) and that I just wanted to cancel. He said I had to. I said, no and that if I refused, then I asked what was the consequence, which should have been to allow me to discontinue service. I specifically said not to input a PIN (he suggested the last four of my SSN, and I still refused) and said just to cancel my service. When I called back the next day to push back cancellation date to give lag time for my new service installation, the representative asked for my PIN. I said I didn't have one. He said it was my last four of my SSN. I was so furious that I had to disclose part of my SSN over a cordless phone. Your attempt at privacy and secrecy is counterintuitive. My problem, however, is that the first guy (the one who I canceled with) still input a PIN over my express prohibition. You will be hearing from me further on that issue.

I have been calling Dish Network for as long as I have had it. At first they would tell me that my signal was fine, then they told me to call the installer that put the system in for them. I did not know how to get in touch with him and I should not have to. It should be up to Dish network to get the installer back out here.

Now they say my warranty is out and I will have to pay $95 for someone to come out. Seven months old and when it rains, I got no TV. What should I do?

When I called and spoke with Marco, he explained that this was for the cost of the shipping labels. When I explained to him that that was a ridiculous charge, he eventually told me that he would have the charges waived.

Now, fast forward one more month, I received another bill for $16.20. I once again called on this ridiculous charge, once again asked to speak with a supervisor who told me that they would not waive the charge. And that if I did not pay, I would be turned over to a collection agency. When I asked to speak with someone higher up, I was told that she was as high as it went.

I then asked her if I there was anyone on the customer's side concerning this and I was told "No." Here's my issue: I returned the equipment exactly like they asked me to, in the box they sent me, safe and sound. I was not made aware of charges and assumed that since they sent me the labels they were already paid for and simply a part of good customer service.

Wrong! I was told that if I did not pay this bill, there could be serious consequences for my credit. Talk about threatening! All for $16.20. I continued to ask to speak with someone else and was told that I could write to feedback@customermail.dishnetwork.com. I was unable to access a place in which I could write a formal complaint.

I am not sure where to go from here, but I think this is an unfair charge from a company that I had services with for 4 years. I was never late on payments nor did I ever ask or demand anything. I put up with the lousy service and channel choices because it was my only option as I lived in the middle of nowhere. This charge should not only be removed from my account, but no one else should ever be charged this ridiculous shipping charge again. Thank you!

They turned off my service the last week of July. I called on July 25th to find out why and they said that it was a mistake and that they would credit me the week which I paid in advance. A month later, they send me an early cancellation bill. I called them and six people put me on hold and then disconnected the call. Finally, I get ahold of a supervisor who does the same thing.

I would like this company reported and would like the early cancellation fee removed from my account asap. Thanks.

I want to cancel the account due to being misled and it would be $300.00. Also we are moving and the moving fee will be a one-time fee of $150.00. The representatives are not very helpful and I had to call five times to get all this information. Do not use Dish network.

Then, while he was setting up the tech visit for the change, he found a $15.00 charge for the tech to come out. Walt apologized and offered to give me $15.00 in pay-per-view coupons for the error. The installation went fine and the problem occurred with the next bill. There was a $50.00 DishUp charge. When I called to find out what this was, I was told it was the charge to have the dual receiver. I explained about the conversations and questions and her response was that it was now on my bill and there was nothing they would do about it. I told her I was not paying for that. I had a balance of $81.99 approx due on the account and called in a payment with Dish.

2 days later, my service was disconnected I called and was told that I now owed $134.00 for service and past due. I asked how this had happened as I was just on the phone, live with a person 2 days ago and was not told any of this. No answer. I explained that I am only paid 2x per month and I could not pay that until later. They said fine, my service would stay off until I did. Then, I received a letter stating that my service had been disconnected for non-payment and that I would be charged a $230.00 cancellation fee plus $200.00 for non-returned equipment. Fine, you want to play that way? I will go somewhere else for service.

I called to get the boxes sent and they did arrive, loaded everything and sent it back. I received an email stating that the equipment had been received. That same day, I had a robo-call from Dish stating that my credit card that I had authorized only for the original installation would be charged if the equipment was not returned. I immediately called customer service and was told that they had my equipment and had not called me. So I played the recording from my cellphone back to them. He assured me that they had the equipment. I asked about the final billing and was told it was being generated.

On Saturday of that same week, I got a notice in the mail that they would be charging me for unreturned equipment. I called again, same thing. I then received a notification about charging me for a cancellation fee. I called and was told that since I canceled, they could charge. I told the woman I did not cancel the service, they did. She had no record of the calls and discussion about paying the balance at month end. How can you charge me for canceling when the company did the canceling? Then I got a call from a collections agency about the balance due and cancellation fees. How do you send someone to collections before you even send them a bill? I refused to talk to the woman and said I would contact Dish.

I called and they immediately transferred me back to this same collections agency. Insane. Today, I found a $230.00 charge on my credit card with no description except, one-time charge from Dish. I am disputing it now. I still have not received a detailed final bill from Dish and frankly, when I do, I am not sure that I will pay anything to them for this ridiculous mess. While I had service, I had no problems. Now that I have canceled, they are a disaster to deal with. Sadly, I had been recommending Dish to everyone for years and I hope I have not led others into this mess.

I called several more times and asked for the number to the department that handles "damages". The representative stated that he would transfer me. When I asked for the number, he stated that there was no number and he would just have to transfer me. What kind of ** is this? I called back yet again and when the rep put me on hold, there was nothing but dead air. Dish Network has more 800 numbers than one company should be allowed and the customer service behavior is unacceptable. It's almost like they were trained to exhibit such behavior when they're hired, I filed a complaint with the Better Business Bureau and contacted their corporate office. This is so sad that people start businesses, exude unethical business practices and the consumer is the one that suffers all of the consequences. I hate I ever signed up for this **, and if there is a class action lawsuit that follows, I will definitely be on board. What is happening in America?

So David agreed to "do me a favor as a good customer" and override the tech fee. Now the good part. Today is Wednesday August 30, 2011 and no one can be here until Monday September 5, 2011 between 12:00 and 5:00pm. Oh yes, we have to be home and over 18 or they will leave. I disagreed with the long wait and I am told that nothing more could be done. I asked for his supervisor. After several minutes, she came on the phone. Unfortunately, she had to agree with David that no more could be done. I would have to wait. So, do you have a supervisor? Yes she does, but she would like to help me resolve this. Ok, get someone here sooner. No, but I can offer to credit your account for the days that you don't have service. Really, does that need to be offered! That should be absolute, no "offer" made.

I then brought up the subject about my payments to Dish Network through my credit card. She asked what I meant. So I explained that the amount was to be the same until 2013, around $57 bucks a month but Dish took it upon themselves to use my card to increase my bill without my notification. When I noticed the increase on my visa, I called Dish and was told that I had been informed. Wrong. We then "agreed" to change my bill to visa to $70.67 a month. My original agreement was to pay $55.67 through 2013. Well, I was mistaken. So she now "offers me a credit on my visa starting now, today, for $10.00 a month for 12 months". Good, do it.

Now about service. No nothing more can be done. So I asked what if I wanted to set up Dish network some place else, when could they come? Tomorrow. Really? So why not send those guys here and they could fix my problem? Oh, that can't happen. It's not the same service. Why not? The TV has been working before they leave, right? I then was "given" to Samantha who gave me the magic number to call for their subcontractors in my area. David nor the other person were "allowed" to give this number to me. I had asked for it from them.

I hung up, called the number and can you guess? No one answers the phone. Well let's see, the number is a Lafayette, LA number only 30 minutes from here and it's only about 3:00 in the afternoon. Are they closed, too busy to answer? I called again, maybe I dialed the wrong number, same thing. I looked up the name of the company Samantha gave me in the telephone book. Yes, Satellite Country in book. Even the number, they don't answer at about 3:00 on a Wednesday afternoon. But wait, hope there's another number. 888-899-2064. Good. I called. Recording --call Dish Network!

I called Dish back at the number on the TV screen. Marvin answered. I asked to speak to the Samantha who assured me only minutes before that through their computer, I could talk to her again because they would know how to reach her. Marvin says that doesn't happen, that never happens and why would a supervisor's supervisor tell such a good customer like me such a thing? I don't know Marvin, tell me why. Well, Marvin can't do anything either and would I please participate in a telephone survey to let Dish know what a good job he had done to help me. No Marvin, I want to talk to someone to tell them about the other people I have talked to who wouldn't, couldn't and don't care that I paid for a service that I am not getting.

As a result, I am not paying the $420.00 cancellation fee. If I was told that my local channels would not be available in high definition upon ordering, I would have never selected your service. Then, I was told by the installer that the receiver had its own power surge protector and it obviously does not. (He would not plug into the available power surge protector, instead plugging it into a wall outlet). We had a power surge today and the receiver will not work.

Again, I am not paying the cancellation fee. I know that it will be sent to collections and it will ultimately affect my credit score. But, your company did not represent your product in a prudent manner, twice.

I had Dish for only four days and I never used their service. I am getting nowhere removing their bill from my name. "Cancel at anytime, under no obligation." They are liars! Of course, they can't find record of the cancellation call.

The Dish Network bill goes unpaid and delinquent against my name. I'm frustrated and angry at their deception and tricks to keep people in their billing and forced money from even the non-consumer! I will not pay for what I have not had or used!

Liars! They are extorting $350.00 from me or I'll face negative credit ratings. I returned the equipment and paid for service received up to moving date. I discussed the situation with the Customer Service Manager, Dana ** 720-514-8555 ext 80026 and reminded her of the customer service policy, as explained to me upon setting up service. She did not care and was rude to add insult to injury.

This is extortion and should be publicly denounced. Dish should suffer financial penalties for their misleading policies.

I read so many complaints and I notices my jaw was tightening as I continued. This racket is so lame. So many painful hours are spent in proactively attempting to resolve billing issues- they have us caught!

Even if you document each and every individual name that you can contact in these 45-80 minute calls, their records don't jive with what you have noted in yours. We are victims of fraudulent business practice!

There is no one to remedy these billing errors to the customers- you can write to: feedback@customermail.dishnetwork.com. But it is still them against the lowly individual and their “bait and switch” practices will continue. I pray for a class action suit- harassment by messages on TV, red alerts on bills and phone messages, all for a $5 charge that was misapplied over a year ago!

The irony is that when you dial in, the system recognizes our number to account and states that “ you are thanked for being a loyal customer”. That's ultimate slam.

By reading all of the posts here, it is obvious that there is no consumer trust in this company- how tragic! I suppose there is some comfort in knowing we are not the only victims, in fact too many to report!

So, I called Dish network to complain. The first person I talked to said I had a package that included the channels I wanted for 24.99 a month but somehow we were disconnected. I called back and spoke to another technical support representative; I asked his name & I.D. # just in case we were disconnected. He told me his name was Josh & his I.D # was **.

He then told me that the only package that had the channels I listed above was 29.99 for the first year then 34.99 after that. This is not in my budget and I told him that. He said I should cancel and that I would be charged an early cancellation fee. I told him that my service was just turned on; it hasn't even been half an hour yet. He told me it didn't matter, I felt as though he was being condescending towards me! I was very offended. He needs to learn how to talk to people without coming off with that smug tone of his.

I want someone to contact me regarding this matter, ASAP. My number is **. As I stated before, 29.99 a month for television is a luxury I can't afford right now. My son's about to go back to college and I have to watch my pennies. If y'all don't have a package for 24.99 that includes TNT, TBS, ESPN, NFL, I understand and I don't need Dish network. The channels that y'all are giving me for 19.99 a month, I get on free TV. I don't watch the Cooking channel or QVC! Thank you for your prompt response in this matter.

Rodney

After they received the death certificate, we've been told they'd send boxes for the equipment return and yet they never came - one stupid story after another. Finally today, I was told that he owned the equipment and they didn't want it back.

I asked for a letter releasing us of any future cost or claims against the account. They don't do this, I was told. He said that he made a note in the account and gave me his operator number. So, I recorded the time and date along with his name.

I'm not holding my breath that this is resolved. I don't trust this company at all. I would never use Dish, even if they gave it to me free for 24 months! This is awful!

Thanks for letting me go off and rant!

Well, 35 days later, I continue to receive phone calls—one at 9 a.m. and another at 4 p.m. I have talked to several supervisors but nothing changes. Yesterday, they kept dropping my calls and putting me on hold without getting back to me. They would not let me talk to any of their supervisors. Today, I called again only to be given the run around. Please make this stop!

We could not get them to understand what we were trying to say either, they seen it their way or nothing. Finally my husband hung up! This has put a bad feeling in our mouth for anything to do with Dish Network, and we were ready to change. We don't feel that we can trust their representative and we will be a lot more careful in the future.

It is now Tuesday and four days into the tenth and I have not received any shipping box from them. I cannot be held responsible for getting my dishbox back to them in such a short amount of time. How can they get away with doing this to people? Needless to say, I am very stressed over this and worried. Can they even do this legally?

I decided to buy my own so I bought one from craigslist. I called the customer care (cc) and they have by far the worst service ever. Hold times are long and representatives are polite but the end result is bouncing between departments and no result.

Anyway, they activated my account and gave another number to activate the receiver. I called them and spent hours of troubleshooting but in the end, it is always "we think we need to replace your receiver, it may be faulty". I was convinced and thinking I got ripped off from craigslist. I placed an order for new receiver and of course I wanted to buy one so I paid $50 for receiver and $25 for shipping. They credited me $20 to compensate for shipping, which is nice.

Days went by and I didn't get the receiver. I got frustrated with long cc calls and cancelled the service a week later. Next day, the receiver arrived so I called back again and re-activated the service at no charge. So far, so good.

I called to activate the new receiver and again spent hours trying to troubleshoot and explaining my situation, I got same nice reply "we think we need to replace your receiver blah blah" and that I can pay $95 for service visit or buy a service plan for $xx pm. I was so pissed that I finally decided that heck with Dish. I don't need it so bad. I cancelled the service again and they told me that they would charge for the time I had service activated no matter if I haven't got a single channel that I subscribed for all these time. And that I have to pay for shipping $15 to send back their junky equipment.

If you are reading this, then please take my advice and rethink Dish. They suck no matter what they offer. You will realize soon as you get through their cc.

He installed the wrong equipment so they sent out another tech in November 2010. He was at our house for 8 hours and put 4 sets of holes in our roof. Then he said he could not provide the programming because he could not get a Satellite signal.

They sent another tech and he said they had again installed the wrong equipment but that we would need 2 dishes to get a signal for HD and HD receiver, but it would have to wait until the snow was melted to access the area.

I called on July 5, 2011 and they sent another tech on 8/5/2011 who installed the second dish and a dual HD receiver. He took the other receiver that was never connected, because it was the wrong one, with him. He was a Dish Network installer and he said we had 15 days to reject the contract.

We had the signal go in and out 4-5 times every evening with sunny weather and no wind. I called Dish TV on 8/9/2011 and was on the phone for 3 hours due to errors in our bill and the programming on the new receiver. I was disconnected 5 times because they out-source their customer service and cannot transfer a call.

I called on 8/10/2011 and canceled the contract, which we were told we had 15 days to do. They confirmed this when I canceled and said we would have to return the equipment in boxes that they would ship to us.

We have not gotten the boxes. I emailed them to find out when and was told by Tony ** that we would be charged $10/month for 24 months due to early termination of our contract. Mind you they have had a year to try to provide us the service we are paying for and could not provide it.

Why should I pay for service they cannot provide and why do they not stand by their commitment to the contract?

Don't waste your money on Dish Network. They lock you up for a 2-year contract, raise your rates after 1 year and try to charge you $95 for a service call.

First time I wanted the service stopped, I didn't pay that month. Even without payment, they left it on for 2 more months and wanted full payment to reconnect. I paid it and said this isn't going to work. They said we can set it up so you pay $5 a month when you don't use it. I agreed, but was upset that without payment they would continue the service and just run the bill up.

They now have done it again and they won't disconnect the service without paying $163 more for service I didn't use. I was not told that I never had to call. I just don't pay those months that service wasn't needed. I do not ever, intend to pay them. Caution when dealing with Dish TV, they just want to sign you up at any cost.

Then as far as customer service goes, I cancelled after just one day because of the lack of features and lack of user friendliness of the interface. Fine, I paid the cancellation fees, but they charged it to the wrong card. I ended up with a bunch of financial red tape to go through to get things corrected, and they refused to correct on their end. So, will I ever go with Dish Network again? Not a chance in hell. I'm a features kind of guy and Dish Network lacks in this area. Not to mention the unwillingness to correct their billing error.

DISH says my expereince is exceptional as their equipent usually lasts years, yet the provide a very limited warranty on the devices (6 weeks? ) forcing you to buy a support agreement to protect yourself.

Searches of the internet show that DISH has to know that the equipment they install is not reliable and yet they take no corrective action. Each time they have to replace a box, I lose all of the programing, all of the recorded shows and lots of wasted time with scripted idiots who are not empowered to do anything except to blame the consumer and explain their contracts.

They seem to be in breach of the contracts but argue they have no obligation to provide "good service"

I don't know why that is my problem. If they cannot implement a non-disruptive solution, why do I have to pay the price? At least they should have realized that I am not getting the channels I am supposed to and are willing to compensate me. But the manager I spoke to was very rude and said they cannot compensate me because HD channels are free. Hello... It is a sick joke.

I am paying for the 120 channels (120+ package, an international package along with DVR fees) and added HD for life option initially as part of a promotion (again using my money). So I am entitled to get HD channels. If they don't show up, Dish Network cannot just simply say you don't pay for them.

After many questions and multiple times asking this person what the bottom line price would be (I needed to know exactly what would be coming out of my checkbook each month), she never wavered on the price of $49.97. She told me many times that it was going to be the only price I would see come out of my checkbook each month. I was on the phone with her for over 45 minutes. I explained fully we are on a fixed income and could not have surprises when it came to our money. She assured me again that that would not happen.

Well 7 months later, I have had my bill changed 5 times and heard every excuse possible from them. The first 2 months, January and February, the bill was $49.97. March comes and the bill is $55.27. We called and were told it is because of the Showtime – that the free trial was over – and we didn’t cancel in time so we were charged. Low and behold! We did cancel the free Showtime/HBO before the 3 months were up so there should have been no charge.

After arguing with the Dish person, he checked and, low and behold, we were telling the truth. He then said that the price went up in February due to charges to some channels and they had to charge the customers more. Well, wait a minute. What happened to our price guarantee? After a little bit of back and forth, the man said he will credit our account.

March’s bill was $55.27. April’s bill was $51.17. Still does not add up to our $49.97 a month. My husband called again and we were told we will get the credit. May’s bill is $44.96. It was still not quite correct, but much closer to what we originally agreed to. June’s bill was $55.27 again. Tried to call but we keep getting cut off. July bill is $56.69. We started calling again.

We are so fed up and just want the service gone at this point. First we are told it is because of increased taxes (what?). Then we are told it is because of a service plan (what?) – but we did not ask for a service plan. We are told it was free for the first 6 months and now we are charged $5 a month. Well, then the truth comes out, they knew my husband said in a previous phone call that we did not want the service plan. They cannot explain why it was put on there and why we are getting charged. After speaking with Richard, I asked for a supervisor and I get Abraham who explains there is nothing he can do. If you have a problem with a bill, you must call the month it happens. They can only fix that month and no more.

Well, guess what, we have to call almost every month because of these issues. He is the one who admitted my husband said no to the service package and said he will take it off and credit us the one month. I then ask for his supervisor and a woman named Kat comes on the phone. She explained that the price guarantee was not a price guarantee. And they can guarantee it now – just not before February of this year.

So I referred back to the original phone call which I know was recorded and asked her why her representative stated I was guaranteed only $49.97 a month to come out of my checkbook. She does not want to address this. She told me they have no control over tax increases and that if I want the service package removed, she can do that for me and credit me the amount that we were charged.

Hmm... That should have been gone already because Abraham said he took it off, so why was it back on. No answer. I keep telling her with the price changes each month, that’s a breach of contract. She said no they have the right to change prices because there is no price guarantee. I bring up the recorded phone call again when I was given a price guarantee and she insisted that was only about a 15 dollar guarantee off the reg. price. Proceeded to keep saying they are honoring their contract, which they are not.

She started to talk about the fact that my bill should be $55.27 and not $49.97 because that changed in February. I ask why I was not notified and she told me I can look it up on their website. She was taking no responsibility for not notifying me. I told her I have only received one correspondence from her company and that was the first bill. There was no contract. She said the guy who installed it gave me the contract. He gave me a receipt for the install. She said again I can look it up on the website.

Hmm… not everyone has internet but that does not matter. She started talking about how we were given credit for the mistakes and that is why the May bill was $44.96. Because the credit was given twice by mistake, $5 dollars for May and $5 for June (that’s why the June bill was higher – taking the credit back). I then asked if it should have only been one 5-dollar-credit. Wouldn’t that add up to $49.96, just about our original bill? She ignored what I said. I asked her again to repeat what she said and she does. So I asked again, “$44.96 plus the 5 dollars equals 49.96. Add a penny for the extra tax and we have the original price of 49.97.” She did not want to hear that.

She explained that if I want to cancel, I can, but I will be charged an early termination fee. She feels they followed the contract and l maintain they did not. She says she can fix my bill and guarantee a no increase until February of 2013. I asked how since they could not guarantee it before. She says it is policy now. That my bill would be about $50.50, or somewhere in there, $46.99 plus the most tax at $3.77. But it should be less because the bill would be less so the taxes would be less but is telling me the most the taxes could be, just in case.

Before this can be completed, namely me asking that if this guarantee does not come true, can I then get out of this mess they call a contract (88 minutes later), guess what, we are cut off. This is nothing new for Dish. The call before this one lasted only 4 minutes before we were disconnected.

One day we made 9 calls and got nowhere but disconnected. Because of all the aggravation, we have not called back yet but we will. Something needs to make this company responsible for their actions. I do hope a class action suit is filed on them for this type of bait and switch operation. It is a breach of contract and should be outlawed.

When I called Dish Network, I was told that my account was in good standing and I paid in full. The amount due was because the equipment was never returned. I was never mailed a box.

Needless to say, I was told to send the equipment back, which I did in August 2010. Now it’s August 2011, and the money due is still on my credit report.

I called Dish Network again and I spoke to Brenda (**). She informed me that the equipment was received, and she would reverse the charges. However, I needed to pay for 2 months of services as my account was past due, and I never paid my past due amount. I informed her I canceled the service, but she informed me that I still needed to pay this amount. I then spoke to Brian (id# **) and he told me the same.

I don't know how a consumer can protect themselves from fraudulent practices such as these. I canceled my service and they never canceled it. I see through the number of complaints that I am not the only one this has happened to.

I had been a customer of DirecTV for a long time, but I thought the idea of saving a little money per month ($20) was worth signing with Dish. It was the worst experience I've ever had with a company in my life. Remember, everything I am about to go over is compared to DirecTV, since I had been with them for many years.

From day 1, the interface or user friendliness of how everything was set-up was very unfriendly. It took many more steps to do simple tasks. And at times, it was flat out confusing, but I kept thinking, "I'm saving $20 a month". In retrospect, it's as if all common sense went out the window when Dish was deciding what units to offer. Most probably, in order for Dish Network to compete with DirecTV and save a buck, Dish Network chose an inferior product. I never had this problem with DirecTV. In fact, it was quite the opposite. I started wondering, did I make a bad choice?

Then I started to notice a common problem with the Dish Network recordings. Each show I recorded would have several areas where the screen would go black or fuzz out. Several static lines would appear making the recorded show unwatchable or annoying at best. I never had this problem with DirecTV!

I called Dish Network. After waiting on hold for a long time, I got people that I couldn't understand because their English was so broken. I told the Dish Network CS agent after several "What's?" that I couldn't understand what they were saying. I had to hang up and call back, so I could get someone that could speak understandable English. Again, I got someone I couldn't understand. The Dish Network CS agent tried to walk me through some reprogramming and such, but it was a very long haul as I couldn't understand anything. After a lot of time and 2 more calls, attempting to fix the issues I was having with their unit, the Dish Network CS agent suggested I get a new unit. Dish Network said they would send me a new unit. And then, I would need to send the malfunctioning unit back to them within a few days. They would be replacing the current unit for one that was the same model. I told them this unit seemed cheap. I would like to get a unit that wasn't so cheap. I was told, "No", unless I was willing to pay more. The idea was to save money. I didn't want to spend more on another unit. Besides, how do I know it would make it any better?

A week later, I got the new unit from them stating I had a short time to send the malfunctioning unit back. I then noticed there was no return slip to send the unit back. I ended up paying $15 S/H to send their defective unit back. I then started to hook up the new unit as instructed. It didn't work. Again, I found myself calling Dish Network CS. And again, I was extremely frustrated with the lack of English. After many hours of frustration and playing IT for Dish Network, finally, the new receiver was working. It wasn't long before I realized, the recordings were just as bad as before. The problems I was experiencing from the other receiver were identical. Needless to say, I was furious and realized I had made a very bad decision in going with Dish Network. It was obvious; Dish Network had cut corners to save a buck. I should add that DirecTV's customer service was amazing in comparison. I always understood the person on the other line. And they were always courteous.

At this point, I no longer believe in nor have any faith in Dish Network, neither their equipment nor their customer service. I was done with Dish Network. I was done with their lousy CS, unfriendly interface and with their inferior products. I was done playing Mr. fix-it. Naturally, I wanted to cancel the service and go back to DirecTV. I knew I would need to call Dish Network CS to cancel my account. I was dreading the thought. I knew I would be battling just to understand them.

I explained everything that took place. They informed me I would have a $300 fee charged for early cancellation. I told them I will not pay that fee with everything that has happened. The Dish Network agent said there is nothing they could do. I then told them that I need to speak with their superior. They transferred me, I heard music and then I was hung up on. I called back. I got a new agent who wanted me to repeat the issue rather than read through the notes, so I did. Again, the agent said there is nothing they could do and I needed to pay the $300. I told that agent to put me through to their boss and they did. I spoke with a woman who had me repeat everything again. She told me there was nothing she could do and I owed the $300. I went round and round with her explaining firmly, but professionally, "I have been wronged here. I am canceling your service because you failed to keep me satisfied on many levels. And there is no point in continuing to do business with a company that doesn't care about me or exercise good business practices." I told her, "I want to speak with your boss right now as this is going nowhere." And before I could finish my sentences, he hung up on me.

I called back. I told the 1st rep, "I want to speak with your legal department." The rep slowly but surely said, “I will transfer you to our legal department.” I then spoke to another CS rep and again had to explain my whole story. She said I would need to send the 1st unit back. I explained to her that I already did. She said she had no record of it. I told her a Travis at the front desk signed for it about 3 weeks ago, and I had a tracking number. She asked me to send her that info. If the original unit was received, she could work with me. I sent it to her and never heard anything back, so I called again. I told the first agent, "I need to speak with your boss." I was then transferred to a supervisor. The supervisor had me explain the whole story again, and proceeded to tell me I still had to pay $300. I then told her I needed to speak with the legal department, because that person said they would be willing to work with me so long as the unit was indeed returned.

She said they don't have a legal department for me to be transferred to. I told her the last lady I spoke to was from their legal department. She said the last person I spoke to was a Dish Network agent with the same status as her as supervisor. I told her to let me speak to her boss and she transferred me. The next person I got on the phone said he was, that there was no one higher than him. Again, he had me explain my situation. He then replied stating I had to pay the $300 dollars. I said, “So no matter what has transpired, even though your company has not lived up to any kind of satisfactory service, even though your company has inconvenienced me, even though you have wasted many hours of my time in trying to rectify this situation and inconvenienced me greatly.” He said, "Yes sir, you still owe the $300. And you will be charged $15 dollars for each unit you need to send back.”

I explained to the agent that I am an internet marketer by trade. I send millions of emails daily. I have social sites with huge following. I am skilled in search engine marketing. I told him the way I was being treated was wrong. I explained that I would have to use my talents to warn others if this was the route he was going to take. I told him I was going to ask one more time. I gave him one more chance to let me speak to someone else that could write off the $300. I again offered to pay $150 if he would pay the other half. He said there is no one else for me to speak with, and I would need to pay the full $300. I told him to cancel my account immediately. I told him that I will see to it people hear about my experience with Dish Network. He didn't care?

- Pay for the receivers to be sent back

I canceled service on 7/25/2011 (can't afford service any longer), received an e-mail confirmation of cancellation. I received a final bill on 8/2/2011 and it stated my service was terminated due to non payment and the balance due ($12.79) must be paid immediately to avoid this going to collections. A "we will do anything to get you back" advertisement was also enclosed with this.

I then received a call today (8/3/2011) reminding me to send the receivers back in the boxes they sent me. Those boxes have not had the opportunity to arrive yet, they should be delivered today.

I have been with Dish Network for about 15 years and had every intention of going back to them when finances improve. That will never happen now. I am being treated like an irresponsible person. All I did was cancel my service. I called the headquarters and spoke with someone and got nowhere with them.

The programs and remotes are no comparison to DIRECTV. After three days, I requested to cancel the service and they will not cancel the contract. The product is so inferior that I will have to pay for the cancellation because I cannot bear to use their programs. These contracts should have at least a twenty day trial period.

At this point, I told her the charge for the equipment needs to be credited back to my bank account because I did not get the return box. She told me she cannot do that and that it will be credited once they receive the equipment. In response, I told her that it is not right to charge me extra for their failure to do what they need to do and I asked her to connect me to her supervisor. When I got connected to her supervisor, named Rosando (ID # VAA), I explained basically what happened. His answer was that "it was my responsibility to make sure" I get the return box and that I failed to do it. So he cannot credit me back the amount. I told him that it is totally wrong for them to transfer the responsibility to a consumer when it is their job to send and make sure it gets to the consumers. His tone of voice was that it was my fault that I got charged.

Dish Network is a nationally recognized company and has millions & millions of customers. If what happened to me happens regularly, I feel that Dish Network may be defrauding intentionally or unintentionally millions of customers.

Now when according to the papers when the system was installed, I had initialed the spot for a one year contract Dish instead of 2 years. When I moved to DirecTV after one year with Dish, they dipped into a closed bank account (28 days closed US Bank) where I had never set up auto pay or authorized any further payment. They charged $214 to this closed account. I had payed diligently in the past but only by actually arranging the payment manually.

I had a "supervisor" (Dave) of installation call me and come out to the house and guaranteed that it would be repaired properly. They sent the same two guys out who originally installed and made a mess of my house and walls. They informed me that they did not see that the holes in the middle of the wall was a problem, but if I wanted, they would patch them. DirecTV was there at the same time so I just told the Dish Network installers to leave my house and that I would have DirecTV fix the problem (which they did).

I received a box from Dish TV to return their box, which I promptly did and I have the receipt. I then received a bill for $421.29 for an early cancellation.

During this entire process of talking to supervisors etc., no one ever mentioned that upon cancellation (within three business days), I would be charged a cancellation fee. When I talked to supervisor Laura #CIE, on July 28, 2011, she said that SEC federal law trumps State law and she refused to credit me a refund. When I asked her for phone numbers and names of people that I needed to talk to, she would only give me a corporate address. When I questioned her about the installers and the conversation I had with the supervisor Dave, she said that Dish Network is not responsible for installation or their workers; they are sub-contracted out and that is not Dish Network's problem.

On July 26, 2011, your company called me at 7:09 a.m. I informed the person I did not want the service. I received a call on that same day at 7:11 a.m. wherein I informed the person I have just spoken to someone and my spouse was asleep, do not call me anymore and if I was going to go with Disk Network I was not now, removed my telephone number.

I received a call at 7:34 a.m., 7:55 a.m., 9:37 a.m., and 12:29 p.m. I informed the person that I was going to report your company because this is harassment. At 12:33 p.m., 12:35 p.m., and 3:19 p.m., Kyle called and left a message for me to call him back at **. I called my telephone company and had your number blocked.

Something is wrong with your company if you have to contact a person in this fashion. You will never get new customers and the bad thing about it, I had selected your company when my contact was up. I am forwarding this letter to Consumer Affairs.

Thank you.

There are no financial damages, or better not be anyway. They will send me the boxes and I will return their equipment. Mostly, I am disgusted with their tactics. I will just choose another service provider.

Dish Network sent me a flyer in the mail stating $29.99 per month for service. I moved from NYC where my cable bill was no less than 175.00 per month including Internet. So, $29.99 seemed great and why not try something new.

Never in my 20 years of living in Manhattan did it matter, my credit, to call Time Warner and have service turned and on. A technician will install the next day without deposits.

Anyway, the Dish Network customer service was called several times by me to get quotes. Each time it was a different amount offered per month. I also found out the $29.99 was for basic even though the ad says, premium.

I got on the phone with Dish and they said he was right. I argued with them. Nobody seemed to think there was anything wrong with telling me I was getting something I am not. Needless to say I stop using it; want to return it, but I don’t know how. When I call the customer service number, the only option is to pay the bill, which I am not going to yet. No option to cancel and return equipment.

I will never make this mistake again. I am returning to New York anyway; so, hello Time Warner-- which has their monopoly on the city.

Complaints to customer service were fruitless, even to the supervisors, we were told time and time again a problem would be resolved, hours and hours wasted on the phone with these thieves to no avail. When we called in March to disconnect service, they said that we were under contract and that we would have to pay an early disconnection fee. Since we had a bundled package with Centurylink, an employee there told the Dish representative, we had no contract. Dish even lied about the contract to stop the disconnect.

I will never deal with these morons again. We now have a better HD picture with rabbit ears. For movies, we use Netflix to stream to the TV. I will never allow myself to be ripped off again by a Satellite TV company. Watch out before you sign up with these crooks and read all the fine print!

I ask how much it would cost to upgrade and he said that it would be 29.95. I asked him if my bill would be effected and he saidno that it would generate a new bill and that the old bill would be discarded. The new billwouold be out in August of 2011, which would be 71.25 permonth with a discount of 39.95. On July 24, 211 my services was interruped for a amount of 62.00. Italked with the customer services and they could not explain the bill amount and no other services. I explained that the customer service had helped me with the upgrade. They would not change or correct my bill and are trying t charge me for a full month of service for 5 days of upgrade and my old bill also. I had all the channels offered in their program. He states that you are charged a month in advance and I told him that I paid with a debt card and it asked for 27.

00 to upgrade which it did. But that the bill is 62.00 for the entire month. My bill was only 36.00 this month. I can not get them to correct the amount or resolve the communication problem with custmer service3 and billing.

I called the Dish Network and told them I would not be renewing. I received a bill by mail and by email, which I returned marked CANCEL. I made several calls telling them that I did not renew the service. I received a bill for one month of service that I did not use, along with payment late charge. I called again, and was told that I still owed the bill. The next thing I received was a bill from a bill collector. I informed the bill collector that if I received more bills from them, I would file a suit for harassment. I was told by the bill collector that I would not be billed by them again.

I contacted Dish and I was switched around to four people and finally got a hold of the executive branch and he informed me that it was their policy and that I signed a contract stating that. I said to show me a copy of my signature with that statement; I informed him that I had the original contract on hand. The only agreement I signed was that if I was in fault of my two-year contract, then I would be responsible for shipping. I fulfilled my contract. It also said that it is my responsibility to return the equipment in good condition within 30 days of cancellation. He laughed and said, "exactly we don't state what you will have to do, we simply state it is your responsibility to return the equipment." I said, "I am more than willing to drop it off at the nearest Dish location." He said that they will not accept it and I will be charged for the equipment. I said, fine then I will have all the boxes pulled together; I will even climb a ladder to get your part off the satellite and they will be sitting on my front porch, come and get it, my responsiblity is fulfilled, you know where the boxes are. It is on my front porch and it is now trespassing on my property. He hung up on me.

I think this should be illegal, if it is not already illegal. I never signed any documents stating that I would agree to this charge. Dish Network made a lot of money from me, and to do this to me is so sorry. This is making a lot of people very angry. I could understand if I didn't fulfill my contact, but I did. I could have switched months prior to save money, but I didn't, because I wanted to fulfill my agreement with Dish. How sorry of a company to try to nickel and dime you once you cancel. And the worst of it is that every two years, Direct TV and Dish network send me something to make me want to switch. It's a game for them and I play the game. I more than likely would have switched back to Dish once I was done with my agreement with Direct TV; because the initial yearly cost is worth it. But this has made me so angry that I will not switch back to Dish.

I will eventually send the equipment back, but it will cost Dish Network $15, per box, in letters and lawsuits, before I do.

On July 20th, I called Dish to speak with a supervisor to complain about Dish not advising its customers that if they put in a phone line, that was required at the time we signed our contract with Dish in November 2010, that the phone line is no longer needed beginning February 2011. The customer support person who answered the phone and who was not properly trained, asked what my problem was and I explained it to her and she said sorry but that they do not need to inform the customers of all of our changes. I then replied where is the customer service. All they need to do is put it on the monthly bill to advise their customers. I am paying an extra $31.85 per month for this telephone line. We are in a recession and anywhere I can save money counts.

I asked to speak with her supervisor. I was put on hold for approximately eight minutes, then I heard laughing, and was disconnected. I then called back and spoke with Ashley and asked to speak with a supervisor and that I am not going to explain my situation all over again to her because I have been on hold for several minutes, then disconnected and that I wanted to speak to a supervisor now. She then transferred me to Jesse, who advised me that he was a supervisor at the beginning of our conversation. I explained everything to him. We got into a heated discussion and I was getting nowhere with Jesse and then asked to speak with his supervisor.

Roger came on the line after waiting for five minutes, and the first thing I asked Roger is if Jesse was a supervisor. Roger advised that Jesse was not. He is a senior customer support representative. I then explained to Roger why I was calling and he was very helpful, courteous, professional and handled my matter. He was apoplectic and after my conversation with him, I was satisfied with the way he handled my situation. These conversations lasted approximately two hours.

when I called again, the man told me that because of our situation, we could buy out our contract at only 90 dollars, at the time I didn't not know for sure we would lose our home and had no money and asked if he would make note of that for the next time I called back, he said yes, but the next time I called back the price given to cancel became 245 dollars, when I ask why and explained what the other man had said, this man simple said "yeah, I don't why he would tell you that or where he got that number." I am completely baffled by there manner of business and the deceitfulness of the salesman. I have also seen online that Dish Network settle a claim for 5.9 million dollars in 2009 for some very similar claims about there company practices. I plain to file another complaint with the BBB about the way my account is being handled.

After 6 months they were a tad bigger but I assumed my GF had been buying PPV when I was gone or something but recently I investigated closer and found that I had been signed up for the equipment warranty without my knowledge and the first 6 months were a no charge teaser. I have contacted them several times and the bills at this time still show me signed up but they say they are crediting me back the money 6 times over the next 6 months. The accounting is very confusing and I don't see why we have to play games; can't they just give me my 36.00 back? I do military services and am not always at home to go over my bills.

Isn't it against the law to charge for service that has not been received?????

Upon receiving my bill, I was charged an additional $7/ea receiver, "Feb 14 - Mar 13 HD Solo Receiver 7.00, HD Solo Receiver 7.00". I called and advised them that I did not agree to any additional charges, whereby they told me that is their policy, but gave me a $5/month credit for 12 months.

I was upset by this fee and the representative told me that if I did not cancel, there would be no fee. I was transferred and spoke to another representative who told me that I would be charged $350. Finally, I was transferred to a resolution team, whom I said I did not provide the authorization to charge my account. This rep agreed that they did not have a two-year contract on file and if they found one they would notify me prior to billing me.

On 6/21, an unauthorized charge of $227 was posted on my account from Dish. I contacted the company today and spoke to Op Id KH1 who told me that the charge was a cancellation fee and that a contract was found. I asked her if she could provide me with a copy of this contract. I was again transferred to a resolution team. I was on hold for 40 minutes when the phone hung up. I tried calling a few more times and the phone hangs up each time. This company is crooked and very unethical. I will not be robbed by these people!

This month of June when I got my paperless bill, they charged my account $103 that included the boxing program again. I called them and the guy said they charged for the monthly bill, that it was due on May 27 and that my monthly payment is supposed to be $48 a month. In my contract for automatic payment, it is supposed to be the on the 27th of each month. They thought just because they have auto payment, they can charge and do whatever they want with my bank account.

I received a bill for $110.77 for activation fee and June/July internet service. I called and told Lela that I had never received the modem or use of the internet. She informed me her records showed I had been activated on the 16th of June. I told her that I had received internet services from Quest (not her representative company) and never had used any internet associated with her company. She claims I owe the $50 activation fee which I told her I refuse to pay. I do not need them taking this amount from my credit card if I do not pay it as I live on only $900 a month. I told her they could not have legally activated my internet as I live in a MDU restricted property.

When I advised him that I wanted to discontinue service, he informed me that it would cost in excess of $200 to do so and I would have to send back their equipment for another $15 expense to me. I called my credit card company to stop all charges by Dish and was advised that they couldn't stop the charges and that I could dispute them but would be charged the original fee plus interest when (not "if" but "when") the charges were deemed valid. Dish has you coming and going with an air-tight contract. If you sign up, you will pay their fees, increases and penalties that they deem fair. Good luck to you, sucker!

If I let them run a credit report we would avoid those fees. I asked him several times, “If I pay the $150 in fees, you won’t run a credit report?” He clearly stated, “No, we will not.” I even flat out told him I am not giving permission for my credit to be pulled. I then asked to speak to a supervisor just to make sure that if I paid the $150 in fees that my credit score or any information as to my credit would not be pulled. The supervisor verified that what her agent had told me was correct. I then emphasized again no permission was being given as to my credit and that I would like to sign up for the promotion and opting to pay the $99 and the $50 one time fee as well as the first month’s bill. I paid in full over the phone and my account was charged as agreed. On 04/29/2010 my service was connected and I signed their contract. After the signing the agreement, I was notified electronically that my score had dropped with all three credit reporting agencies. On 4/24/2010 an inquiry was made by Dish Network, 9601 S Meridian Blvd, Bldg 1 Flr 3 Cmo, Englewood, CO 801125905.

I immediately called Dish Network. I spent hours on the phone with many different agents and supervisors, and after I had spoken to the same floor supervisor for the 3rd time in that day, he finally listened to the call and admitted he did not know how to remove it from my credit history that the Hard Inquiry was made. He then referred me to call their corporate office at 1 (720) 514-8555. I spoke to a manager by the name of Efren ID #**. He asked that I fax a copy of my credit reports to him at his personal fax number and that he would look into it and get it resolved. I printed them out, took them down to the local Sir Speedy, and faxed it over leaving with a confirmation that the fax was received. I have since never heard from him or from any other person and no representative is able to resolve this. I have left several messages on his personal ext. 80560 and have never had one call in all this time. Not wanting their service after being deceptive with me, I was informed that if I cancel their service for each month that I had remaining, I would be charged a fee. I was quoted just under $500 for early cancellation of the contract. Not wanting to damage my credit report or pay $500 on top of the $150 I had already paid, I decided that I would ride it out, and as soon as the term was up, I would take my business elsewhere.

Over the course of the last 13 months, I am continually amazed at the audacity this company has. Several times I have incurred increases on every single item on my bill. Recently, this happened yet again! I decided to change the HBO and SHO that we had subscribed to, which wasn’t part of the promotion. Choosing to keep HBO and not Showtime decreased our bill. I paid the new amount on 05/16/, which was not due until 05/27/2011 for our service period beginning 05/28/2011. I opened up the bill and was surprised at another charge; my bill is still $109.00. I called and the representative just puts me through all their loops again! Even doing the math together and adding all the fees up, he still quotes the balance due, though clearly it does not add up the same way. He then says it’s only a $12.97 difference and the total amount due before the 28th is $109.00 to continue service for next month.

He then goes on to inform me it does not include a $25 fee for changing my service and that that will show up on next month’s bill. I quote what it says online that that fee only applies when changing service within 150 days of adding it and that that does not apply to me because it’s the first time I have made any change to my programming since signing up for their service. He replies, “Oh, it will only be a $5.00 fee.” I say, “No, that charge is only for changing service within your first 30 days of adding it.” He replies, “Sorry, ma’am, for the confusion. Your total bill is $109. Would you like to make a payment now?” There have been other instances like this one, and I am sure this will not be the last. Dealing with this company is beyond me. I never have had any company or heard of any company treating their customers in any way, shape or form this way. Dish Network has no ethics at all.

I said, 'No, you said it was free to have it moved with your Dish Mover.' They then claimed that because I was on a prepaid account (which they never told me), I would be charged a $100.00 fee. I argued about this and got nowhere. Finally, they come out to "move" my system ($100.00 later) and the guy didn't even know what he was doing. My husband had already installed the system. All this guy needed to do was to key in the service, but he couldn't even do that. He was there well-over 5 hours, banging around keeping my children up; then he comes and tells me he doesn't have the right tool to "peek" the system in. He said he's broke, and they are too expensive to buy so he says he will have to go borrow one. Are you kidding me? So, he leaves my home, comes back about 45 minutes later and at that point, it takes him less than 30 minutes to "peek" in the system.

Then in Feb. 2011, they come out with these free Starz channels the same time they increase my bill. **? I call them and question them why my bill was going up if I was locked into a contract for 24 months? They indicated because my promo only entitled me to $14.99 off my bill for the next year. When they increased the price of the package, my promo didn't cover that. Therefore, I am responsible for the difference. Huh? I thought that is why you sign a contract, so your bill can not go up during that allotted time; and they give me this ** line? Most recently, I was late on my payment by about 15 days. Of course, they shut off my dish, which is fine. I paid the bill and noticed my free Starz was gone.

I called the company, and the guy said, 'Oh, yes. I see you were receiving our free package to help us celebrate our 30-year anniversary but you lost it when you fell behind. ' 'Excuse me, I thought it was free with no clauses because you were celebrating your anniversary, so any customer that had service got it for free.' The guy seriously tells me, 'Oh, no. If you miss a payment or pay late, you lose this promotion.' Which is yet another lie from this company. I have had nothing but a bad experience with this company. I would rather pay DirecTV the additional 5 bucks they are asking for and have them provide me service. I know what the extra money is going for. It's called customer service. I cannot wait until this ** contract is up.

One time, they wanted to send someone out with a big service charge. That's not fair since I have had this issue almost from day one. They did it again and took the channels away saying that the rates are going up and they cant afford the rate and that they are working on a solution, so we have to suffer with out the channels we pay for and now they want to charge me a big cancelation fee.

I told them to bill me and not to take it out of my account. They told me they were going to take it out in about 72 hours so I had to go to my bank and put a stop on it because I don't have that money to spare. I told them that a contract goes both ways. If I don't get good service, they should let me cancel without a penalty. I haven't had real good service with them since I signed up. Please let me know what I can do about this matter

When I called to pause system in Florida, going back to Kentucky problems started, after being in Kentucky for a month I received full bill for Florida Dish as well as full bill for Kentucky (both accounts are the same features). I contacted customer service online chat (you can save conversations in chat, not on phone). Contacting Nigel, he informed me they had no record of pause on Florida account. When I sent him transcript of conversation of chat with Max at customer service, he tried to tell me I disconnected before order was completed. However, the transcript clearly shows that Max stated he had paused my service in Florida, and asked if I needed anything else. (Max: Phil, as your requested I have activated your account.)

Max: Phil, do you have any more questions for me? Max: Thank you for chatting with DISH Network, have a wonderful evening!)

Nigel ignored the transcript. He then informed me his "supervisor" was looking at my account (still ignoring transcript). He then transferred me to 'loyalty customer service' where I was put in contact with Robert, again I sent him my transcript of chat with Max. He then told me that I had talked to him on 5-11 and he had concluded not to pause the account because I would lose my promotional benefits. I again reminded him and sent him the transcript of 5-12 with Max, he then agreed that the system should have been paused and I would lose promotional benefits, regardless of what I had been told previously. Which would still be cheaper than paying full billing for two accounts. He then told me I had to give 30 days notice to pause an account, to which I told him I had not been informed of previously, then told him when I was going to pause the system in Kentucky, 30+ days in advance, (from transcript "Robert (ID: **): You will need to call in and request for the account to be not paused.

Also, pause can only be set up at least 30 days in advance. ") Finally he conceited to the Florida system should have been paused and I would receive credit for that and only be billed the $5.00 fee. He then informed me that "Robert (ID: **): Account will be restored to pre-Dish Pause services automatically after 6 months. If you choose to restore services prior to 6 months, you will need to call. If you are currently under contract, time spent on Dish Pause does not count towards the minimum length of time of your commitment.By pausing your account, an credits or offers currently on the account will be forfeited. Currently you are receiving $20 off for 12 months, the protection plan free for 6 months, Playboy free for 3 months and, Showtime free for 3 months .

If you remove Dish Pause within 30 days, you will be charged a programming change fee ($5).

Phillip **: Do I have to give you 30 days notice before I leave Florida and come back up here to Kentucky. Funny how pausing does not count on the two year contract but does count on cancelling the promotional benefits. I will be charged the $5 anyway won't I?

Robert (ID: **): To use pause it does cost $5 a month. An account can be pause immediately or, up to 30 days from today(or the day you call/chat). To remove the pause on an account, we can only do it the day you call/chat.

Phillip **: Can I get you to send me a copy of your rule book?

Robert (ID: *): We are not able to send one out."

Which means whatever you are told by Dish, telephone or chat, can and probably will change the next time you call/chat, it can even change during the conversation, notice he first said I 'had' to give 30 days notice to pause, he then said I could call/chat and pause immediately or up to 30 days in advance. But he couldn't send me their 'rules'. There is no information available from Dish on pause service other than "eligible for and participate in Dish Pause" in their receiver manual supplement showing charges. Anywhere on their site.

This is very frustrating as well as you can be charged excessive fees if you don't really watch what they are doing with your account. I still haven't received my statement from bank that auto pay is set up with to see what I was charged for May/June billing. Luckily, my Kentucky account isn't on auto pay. So it is easier to monitor. Beware of auto-pays, they can get you in trouble and good luck on getting your money/credit back after they withdraw funds.

I accepted the new offer because it would lower my monthly payment. I was told to be sure to call Dish to let them know I was stopping my service with them. When I called Dish told me I would have to return all the equipment including a part of the satellite dish on the roof and pay to ship it back to them or be charged. I probably would not have said yes to AT&T had I known this. It is unsafe for me to climb up on a two story roof not to mention the inconvenience.

I couldn't cancel the connection even thought the billing addressed was changed to my wife since the name on the account was deceased. All information on change of address was done last year but they would not recognize it so it will stay connected and BILLED until my mother-in-law comes back from the grave.

What do we have to do to get it disconnected???

If ATT cannot control people that use there name I don't want them owning Verizon if it's going to be handled the same way.

Who's in control?

If this process is correct what or who put this language in?

Please give me some contacts at the local, state and federal level. Even the president if he can help so I can get this resolved.

So once again 10+ days came and went and still no copy. So after multiple attempts to reach "Ruth" in the Executive Resolutions dept at her direct line with no answer I decided to just call the normal number to talk to anyone. This time I was at work where their is a fax machine so I said I want you to fax me a copy of my contract now. I said how soon can I expect this to come through. Their response was that they put in the request to fax it. REALLY? Do they need to request in the computer to do everything? They also stated that the status of the issues is that the yarte being worked on. Furthermore I was told that if and when I received the copy of the contract that if I didn't feel that the signature was mine then I would have to copy my State ID or drivers license to the contract and fax it back to them to verify the signature. Are you kidding?? So I have now sent a complaint in on there website explaining all this and stating that I wont pay a cent until its resolved and I want refunded from the date of my first request until the day I get it shut off. which had been an entire month now. So long story short DISH Network sucks and from this day forward will tell everyone I know to never go to them. I mean seriously, they make Comcast look like Saints

In July, August of 2010 through misleading marketing ads and deception, Dish Network and authorized dealers targeted my retired senior citizen father, a senior citizen in good standing within our community and a longtime Time Warner cable customer, for their promotion of $24.99 / month for America's Top 120 channels (for 12 months) and the remaining 12 months the price being locked in at $39.99 (copy of ad available) in joining them by signing, under duress and deception, a contract after the Dish system was installed. Complaint was made on that day to the authorized dealer and Dish Network.

On January 5th 2011, as a new customer under this promotion, my father contacted Dish Network for advice, as their client and new customer, if there was any option that he could freeze my account by holding it while we were on vacation (a Hindu Pilgrimage in India), and resuming it when we got back. Dish Network advised on Dish Pause as the best option, stating that it would only cost us $5.00 monthly charge for Dish Pause duration. The account would remain active and resume back when we returned. Note that Dish Network did not advise that it would forfeit our $24.99 rate and our lock in rate for the remaining 24 months of resumed service. They knowingly omitted this key piece of information.

On March 11th 2011, I contacted Dish Network for resuming services and shockingly find out that previous promotion was forfeited due to Disk Pause and the terms of the promotion had been changed. My monthly bill now was almost doubled from $24.99 and now to $44.99 for Americas top 120 package. We protested to Dish Network and asked why they did not disclosed to us on January 5th. They were apologetic but the situation was not resolved. They did not resume my original service due to the situation not being resolved.

On March 12th 2011, I again contacted Dish Network in verifying and stating my original pricing before service is resumed; the issue was resolved and my original service was resumed at that original promotional pricing of America top 120 package that I had before.

On April 6th 2011, after checking my bill and noticing that prices were doubled and overcharged, they have removed my $24.99 monthly price ($15.00 remaining monthly credits from the $39.99 per month) and started charging me $44.99 per monthly charge, plus advanced monthly charge for the same amount which is locked in for the remaining term of the 24 months of the promotional months without the promotional pricing that I had signed up for. I contacted Dish Network and they stated that my original agreed upon promotional price was forfeited. Again, I complained and protested related to the current dispute of overcharged billing and what the current bill should be. I also advised them that the future automatic withdrawals if not corrected with the promotional pricing that was agreed upon will also be overcharged and be in dispute every month.

On April 9th 2011, he sent a letter of Complaint to Dish Network and their Corporate Officers via email system. I received short email back stating that the complaint has been addressed without any proper explanation in their deceptive trade practices against senior citizen consumer in wrongfully charging.

Since then and until now, Dish Network is continuing to violate my senior citizen father and enslave him with a bogus contract with their wrongful practices. Complaints were made to the FTC, BBB, and Attorney Generals, as well as the Credit Card Company. They seem to operate with immunity from sincere federal prosecution.

Again, my senior citizen father's rights were violated. He is a victim and is continuing to suffer in health and welfare due to Dish Network's scam. He is a responsible consumer and we have done everything reasonable to resolve the dispute. I expect the government using all tools necessary including the Rico Act under organized crime to prosecute the Corporate Executive Officers/employees in criminal prosecution. I hope also Consumer Organizations/Pro-Bono Legal Councilors to defend and protect senior citizen/minority consumers from predator corporations such as Dish Network from any fraudulent and deceptive trade practices from their current, past and future actions. This is organized crime racket perpetrated by Dish Network Corporation and their policy directed by their corporate officers. The company is getting away with it against my father and many other consumers.

The ongoing wrongful actions of Dish Network is resulting in health, physical and emotional harm affecting his health. It has also caused him financial damage.

On January 5th, 2011, as a new customer under this promotion, my father contacted Dish Network for advice if there was any option that he could freeze my account by holding it while we were on vacation (a Hindu Pilgrimage in India) and resuming it when we got back. Dish Network advised Dish Pause as the best option, stating that it would only cost us a $5.00 monthly charge for Dish Pause duration. The account would remain active and resume back when we returned. (Note: Dish Network did not advise that it would forfeit our $24.99 rate and our lock in rate for the remaining 24 months of resumed service). They knowingly omitted this piece of key information.

On March 11th, 2011, I contacted Dish Network to resume services and shockingly found out that the previous promotion was forfeited due to Disk Pause and the terms of the promotion had been changed. My monthly bill now was almost doubled from $24.99 now to $44.99 for America's Top 120 package. We protested to Dish Network on why they did not disclose to us on January 5th. They were apologetic but the situation was not resolved. They did not resume my original service due to the situation not being resolved. On March 12th, 2011, again, I contacted Dish Network, verifying and stating my original pricing before service is resumed. The issue was resolved and my original service was resumed at that original promotional pricing of America's Top 120 package that I had before.

On April 6th, 2011, after checking my bill and noticing that prices were doubled and overcharged, they have removed my $24.99 monthly price ($15.00 remaining monthly credits from the $39.99 per month) and started charging me a $44.99 monthly charge, plus advanced monthly charge for the same amount which is locked in for the remaining term of the 24 months of the promotional months without the promotional pricing that I had signed up for. I contacted Dish Network. They stated that my original agree- upon promotional price was forfeited. Again, I complained and protested. I related the current dispute of overcharged billing and what the current bill should be. Also, I advised them that the future automatic withdrawals, if not corrected with the promotional pricing that was agreed upon, will also be overcharged and be in dispute every month.

On April 9th, 2011, he sent a letter of complaint to Dish Network and their Corporate Officers via email system. On April 9th 2011, I received short email reply stating that the complaint has been addressed without any proper explanation in their deceptive trade practices against senior citizen consumer by wrongfully charging. Since then and until now, Dish Network is continuously violating my senior citizen father and enslaving him with a bogus contract with their wrongful practices. Complaints were made to the FTC, BBB, and Attorney Generals as well as the Credit Card Company. They seem to operate with Immunity from sincere federal prosecution.

Again, my senior citizen father's rights were violated. He is a victim and is continuing to suffer in health and welfare due to Dish Network's scam. He is a responsible consumer, and we have done everything reasonable to resolve the dispute. I expect the government, using all tools necessary including the Rico Act under organized crime, to prosecute the Corporate Executive Officers and employees in criminal prosecution. I also hope that Consumer Organizations/Pro-Bono Legal Councilors defend and protect senior citizens/minority consumers from predator corporations such as Dish Network from any fraudulent and deceptive trade practices in their current, past, and future actions. This is organized crime perpetrated by Dish Network Corporation and their policy directed by their corporate officers. The company is getting away with it from my father and many other consumers.

I told the rep that I was not told in advance that I would be charged anything, nor was I given the option during my conversation with the previous rep of using another method of shipment or label to send the unit back. I told the rep that I felt the shipping charge should be refunded. He said it didn't matter and that there was nothing he could do. It’s because I used the shipping label and method, they were correct in charging my bank account for the shipping charge of $15.00. I asked to speak to a supervisor. He put me on hold and then came back on and said he was about to connect me. I waited and then I heard a click, and my call was disconnected. I called back, and the exact same thing happened again. I called back a third time and spoke with Chantel, Operator ID # **, who tried to reverse the charge but was unsuccessful.

I said the next thing I'm going to do is call my bank and have them reverse the charges. She said she would connect me to a supervisor. I ended up talking to Christie, who informed me that on their contract, it is written that they can charge me to use the shipping label. She said that they don't tell people in advance that they will be charged to use the shipping label because they don't want people going to USPS to ship the receiver back. It’s because it may get lost and the customer would have to pay to replace it. I asked her several times to please reverse the charges. She said they were right to charge the money to my checking account.

I informed her that not informing me in advance where I would incur a charge on my checking account is fraud. I told her that I would be informing my bank of the fraudulent charges and would be filing a complaint against her company with the Secretary of the Treasury. I told her that I would also prevent her company from making any new charges on my checking account, tell everyone I know about this fraudulent charge on my checking account, and advise them never to do business with Dish Network ever. I also asked her if she thought it was right of her company to charge customer money without first informing them why.

She didn't care and said it was within her company's rights to take that money out of my account. She said there was nothing more she could do and that she would be connecting me to the executive somebody or other in charge of something. I said there was no need, as I felt that since a supervisor could not resolve the situation, there probably wasn't anything an executive could do either. She ended the conversation by informing me that the conversation was being recorded.

In summary, I believe Dish Network is illegally charging customers. In another older matter, they sent a service representative to my home and charged $99 without informing me of the charge. To add, I also sent an email inquiry, but that did not get their attention at all. I would like to pursue this matter legally.

I told Van that I was being scammed, and informed her that I spoke to 2 other reps before her within a few minutes and they hung up on me. All 3 representatives spoke over me as I talked and kept telling me I misunderstood. DISH call center is in the Philippines. On 4/08/11 I was informed that I would see a credit on my next bill. My next bill came dated 5/15/11 and there was no credit. So I called DISH again on 5/17/11. My experience with DISH is less than satisfactory.

the apartment for the other tenants to use. This seemed like a good approach, if we assume that the new tenants could call up and transfer the boxes to their account.

understood the frustration and continued to repeat "You have to call Sales."

Then they proceeded to hang up on me, after I asked to speak with his supervisor and/or file a complaint. When the new tenants tried calling, the responses that they got were that Dish can't do anything, unless they have my information--no help at all. One would think that Dish would be more than happy to help facilitate this process, thus making new customers happy and acquiring new business.

I don't think I've ever logged a complaint this formally at an organization. But the experience warrants it in this case. Dish should take a closer look into how customer service is treating its customers. And maybe, even find a way to streamline their processes.... I wanted to make sure everyone is aware of this issue. All I was trying to do is connect Dish network for a new customer--the lifeblood of their business!

One month, they charged my card twice, and said basically-- too bad! I wonder if the owner realizes he has such idiots working for him.

I was billed $50.00 to change the place with which I watch TV. My home is wired on all walls, I just wanted to move the TV to the other wall, nothing new installed. I pay every month for service and was told this would be no charge. These operators lie to you.

However, Dish Network's RCA page 7, Item 5, Part B states that you must "contact our customer service to schedule the return of your leased equipment.” It says nothing about the customer being responsible for return shipping charges. Nor does it say anything about Dish Network paying the return fees.

Obviously, there is nothing criminal about this policy. What it does is provide Dish Network with the leverage they need to bully clients into keeping their services. If you wish to refuse to return your leased equipment, Dish Network will simply place an over-inflated replacement fee onto your credit card that they keep on file. It should be noted that your credit card information is kept on file even after you request it to be deleted.

The public needs to know what of company Dish Network is. Buyer: beware and remove your support by cancelling your own services. Economically, this will set us back $30 up to $460, depending on the return actions we take.

5/10/2011, received online statement for new billing. Called and talked with Hugo who told me even after the credit was issued due to the cancellation, the computer couldn't read a future cancellation date and automatically sends out a new bill. He told me he issued credits. Ee will see.

What this seems like to me is that, Dish Network tries everything they can to bill people more than they should. Not really sending out the boxes to return equipment so customers get charged for not returning. Then cancelling a cancellation request saying it is how the computer does things. So again you keep getting billed. Then getting told computer can't read future cancellation date so customer gets billed for service they won't be using. Seems to me that Dish Network just hopes people will pay the money thinking they owe it.

So, her only option was to cancel her services because she could not afford that amount. So, my husband and I went down to go over her cable bills with her and discovered that she is being charged for $60+ PPV wrestling, $50+ boxing PPV, and all these movies. We tried calling Dish to straighten this out, once again, to no avail. So she is sitting down there in her apartment with no TV and no help from Dish Network. They wouldn't even send a tech out to see if someone hacked into her services.

So, this morning I took her bills down to the police department so see if they could figure out who is hacking into her services. I highly recommend you don't choose this company because, as you can see from all these blogs, they are very poor business people who do not care about their customers.

After reading the other posts I have concluded that my problem will not be corrected and my only solution is to cancel at the end of my contract (December 9th, 2011) and never recommend Dish Network to anyone.

I guess since Dish Network was fined by the government, they now have free reign to disregard all complaints. Perhaps our government can reimburse us since Dish Network obviously is not going to satisfy any customer complaints. I only expect to receive what I pay for each month. I currently am paying for a service that is not functioning and have no choice or better no rights. We have a company that in my opinion is scamming people, and the government, although they fined them once, doesn't seem to care.

They have gone into my bank account and taken money without my authorization and charged me for early termination after two years of service even though my contract says it was one year and the CSR told me it was only a one year contract. I am still waiting for a return call from corporate to straighten this out. But having to call these idiots every month about every bill is getting old. If you have not locked in with this joke of a company, don't! They will rip you off steal from you and lie to you at every turn! Don't waste your time or money. After almost three years with them, my bank account is empty and my service sucks. They even charge you to return their equipment. Really?

The CSR made me go through the whole deal again and told me that the receiver was not sent. Then he told me it was sent. I asked to speak with his supervisor, Monica, who told me their records showed that it was sent with the remote and I must have received it. She made me feel as if I was lying. I assured her we did not receive it. After 46 minutes on the phone, she finally agreed they would send out a receiver. One week later, we still did not have the receiver, so I called again. Guess what? After speaking to another CSR and his supervisor, Lynn for 58 minutes, I was told that no receiver was ever sent out and she didn't know why. She also did not know why every time we call there we get cut off.

I asked what they were going to do for my inconvenience of not having TV for 3 weeks and spending half my life on the telephone trying to get service and she said they would credit my account $50 and "overnight" a receiver which would normally cost me $25, so I would be receiving $75 worth of "credit" in all. I pointed out to her that if DN's CSR's would do their job correctly the first time, it wouldn't cost them $25 to ship it, and since it was not my error, I didn't consider that a credit on my behalf. She advised me to call them back when my receiver arrived so they could program it for us. It arrived today and I let my husband take care of it, so I wouldn't have a nervous breakdown.

You are not going to believe this. He was on the phone three hours and was cut off twice during that time. Finally a supervisor came on the phone to help him. She said that the first two CSR's gave him incorrect programming information. She said she would call him back in 20 minutes after downloading something. She did, it finally worked, and after a grand total of 6 hours on the phone and 3 weeks later, we finally have satellite again. How can companies like this continue to operate? What choices do we have that provide better service when you live in a rural area?

First, they required a death certificate before they would even talk to me about any details on the account. They wouldn't even tell me whether the account was under a fixed term contract or whether the equipment was owned or leased. When I finally had the death certificate in hand, I tried to call the phone number they provided for their "Dispute Resolutions Department" and was not able to get through. I probably tried 50 times over the course of a few days and it was busy every single time. Kind of like they don't want you to get through. I finally looked online and found the number to their corporate office and was able to get transferred (that number is 303-723-1000) and get the fax number to send the death certificate.

To make a very long and painful story short, after numerous phone calls (always to different people, I could never get the same person twice and the sending of 5 faxes over the course of a week), they finally said they received the fax. Anyway, they "confirmed" that one of the accounts would be discontinued but they needed me to fax yet another death certificate to discontinue service on the other account (there were two accounts in total and inexplicably, each one needed its own death certificate!). We've dealt with telephone companies, banks, utilities and all of them were easy to work with. Some of them may have required death certificates, but all of them understood the gravity of the situation and were helpful and willing to work with me. But not Dish. Beware of Dish Network, they are no better than a street-corner criminal.

I accepted their services and received their equipment and services timely. Within a couple of weeks of service, the main box went out (controls 2 TVs). I was told they were sorry for the inconvenience but it would be 5 to 7 days before receiving a new box. This means two of our three TVs are down. No credit was allowed for their defective equipment. Next, the new box arrived but for some reason, the remote controls would not set to the new box. I was on the phone multiple times, with multiple people and still it could not get resolved. So they decided they would send us new remotes but it would be another 5 to 7 days again with no credit to service. Remember, we can actually get up and change the channels manually on the main box but the second box without the remote would not work. One television completely down.

Also they finally sent a box for us to send back the bad box, however, they did not pay for the shipping. The only way UPS would pick up the box is that I had to provide them with my credit card to pay for the shipping. I called and complained but was told that was my responsibility, even though they sent us defective equipment. Remember the box did not even last 2 weeks. By this time, DISH is now on my hit list and it just keeps on coming.

Well, we finally received the remotes for the new box that was sent. Well, guess what, the remotes would not program to the new box. After working with multiple people, no one could set the remotes, remotely. No kidding, totally incompetent idiots that work there., trained lying monkeys. They stated they would have to send out a technician to figure out what was wrong because this never happens. Again, they did not want to provide credit but finally stated they would provide a whole $6 (Wow!) which by the way never happened.

The next day a technician came out and it took him a while to get it fixed. He stated that their main office knows that if you send out a box, the remotes have to come with it programmed and that it usually can not be programmed over the phone. This has happened multiple times and he just seemed very frustrated with their office. He seemed very nice and apologized. Well, guess what, I just got my bill and I most definitely did not get my whole whopping $6.00 credit but I was also charged a technician fee for him coming out and fixing their problem that started after 2 weeks of service.

Needless to say, they are on my hit list and I have decided that they never learn a lesson. It is time their customers fight back. Based on all of the complaints that I have read out on the web based on some of these same issues and many others, there is a class action suit waiting to happen. I am going to find a good attorney that wants to take them on. It is nice when the little guy wins every once in a while and hopefully based on everything I have seen, we probably have a good chance. They have pissed off a lot of people and you know jury trials, they love the little guy and not the big conglomerates that like to steal and cheat us consumers.

After waiting on hold for 26 minutes a man named Tristan came on the line and claimed to be a supervisor. I told him the situation and he said that he wasn't reversing anything for me and very rudely asked me if I wanted anything else. I told him that I wanted to speak to his manager, at which point he hung up on me. I called back and asked again to speak to a manager. This time I got Ronnie or Lonnie. She assured me that she was going to reverse the pending charge and send me a bill since that is what they promised to do. She asked me to wait on hold so she could discuss it with another department. I waited on hold for an additional 30 minutes and the call was ended. I called back a third time, waited on hold for over 15 minutes, and was eventually routed to the 'executive' department, where I spoke to Joe **. He told me that since there were inadequate notes on the account he couldn't do anything for me. I told him that I didn't think it was fair that because someone obviously didn't note on my account that he wouldn't help me. He said that since the notes didn't 'back up my story' there was nothing he could do for me. I asked to speak to his manager, at which point he informed me that there wasn't one and that he was the highest authority. I spent a total of an hour and a half on the phone.

That is exactly what we were told on the phone. But we didn't. Eventually, Dish Network agreed to send us the second DVR and then you jacked up our monthly bill to $81.00. Not too long ago (about the time you started carrying the O.W.N. Network, which I don't want), you raised our price again to $86 and change. Now, I asked the last time I wrote to be let out of this ridiculous two year contract so I can explore other (less expensive) options, and I'm asking again to be put on a month to month basis. I'm tired of missing shows because your equipment keeps failing and I don't want anymore equipment and price gouges. Just let me out of this contract and when I find a better provider, you will get all your equipment back, providing you send me all the boxes and shipping labels! By the way your TV commercials are truly misleading! If I'm only hooked up to 3 televisions in my home and am being charged $86.00, then I know you are not the least expensive choice out there! Again, let me get out of this contract, ASAP. Thank you.

They do not offer you DSL or phone. Nothing. If you cancel they will charge you for a download charge. There is nothing on 500 changes. You call them, and you get international people. They don't even use American employees when you call, only Bombay.

I came home and my son told me that the installer told him that we will have to get up and walk over to the door of our dining room and point the remote towards the downstairs TV to get it to respond (already not a happy camper, they took the knobs off of TVs a long time ago so you wouldn't have to get up and change channels). I went downstairs to check why and I found a mess in my computer room. There were ceiling tile dust all over my PC desk and cut cable on the floor. I looked around and found where the installer knocked a picture off the wall (broken) lying on my file cabinet and my small garbage can for that room lying on its side. I couldn't believe how unprofessional the installer was at this point.

I went outside to see where the dish was placed on my roof and I saw more cut cable lying on my porch under the dish with about three splitters still connected. I checked our master bedroom TV and it didn't work. I checked my son's TV and it didn't work. I checked our hot tub area TV and you guessed it, it didn't work either. My wife got home and I showed her the mess. We checked the main TV downstairs and it didn't have a DVR. Now, I'm really ticked off so, naturally, I called DISH. Remember, that was on Wednesday. I was told by the rep that all we had on the order was a basic package that only one receiver was authorized. I explained that it was wrong and that it was not my fault that the order was wrong and I needed them to correct it.

He told me that his computer was down and that I should call back the next day. I called and got a different rep and she said that I was not eligible for a service upgrade at this time, and I had to wait two to three weeks. What? I explained that I was a new customer and then I explained to her all of the negatives that I have already encountered as a (1) day customer. She became a broken record and said, "I'm sorry sir, you are not eligible for a service upgrade at this time." She told me that I could purchase 2 additional boxes for over $100.00 a piece. I was highly P.O.ed at this time. I called and went through the whole process and story again. I was told again by this rep, "I'm sorry sir, you are not eligible for a service upgrade at this time," again. I requested for a manager and his name was Joe (I started writing down the names and code numbers for each person at this point).

He said that he was very sorry that I was disappointed in the service and that he would personally call me back within 72 hours. Okay, it will have to wait until Monday, I thought, so the weekend came and went, and I called off work on Monday expecting to get some good news because he told me that he had to respond back to all complaints. There was no call. We got our mail on Tuesday and a contract was there with a forged signature of my misspelled name, and it didn't look a thing like my signature. So I called on Tuesday afternoon before work and went through the whole process and story again, and before the rep could tell me that I was not eligible for an upgrade, I asked to speak to a manager. I got Amanda.

I told her that I took off work on Monday thinking that Joe would call and she said, "Unfortunately, Joe was not in on Monday or today." So, I told her the whole story about the broken picture, the mess, DVR, and TVs not working that I fully expected to be functional when the installation was over. She started the "Unfortunately sir, you are not eligible for an upgrade," and I stopped her. I told her that I am done trying to work with them and I wanted to cancel my service. I will go back to Time Warner. Then she said, "Sir, you realize that the contract you signed states that you will have to pay the cancellation fee of $480.00?" I told her that I never signed a contract and that someone else (the installer) signed the contract because if I was at home at the time of installation, I would have made sure that everything worked before I signed. She said that she wanted me to fax the contract, along with my driver's license, to see if the signatures matched. She called me a liar I would say, but hey in today's world, I guess she may have a lot of people trying to beat the system so I obliged and faxed it all to her. She said that if it didn't match, she would be in contact within 24 hours.

Today is the 31st of March. You guessed it, no response as of yet. Stay away from DISH Network. I forgot to mention that the original installer came back after the initial complaint on Monday and apologized for breaking the picture and offered to pay for it. I told him that I didn't want him to pay for it and that I could get another for 3 bucks at Wally World. I just wanted the DVR and all of my TVs working. He said that he was just frustrated that day of the installation, apologized again, and left. Some may be happy with their service but Google the BBB about DISH Network. I should have before getting into all of this mess. Thanks for listening. In today's economy, I should not have to pay to get this resolved.

Look, I don't mind entering into service contracts because I'm too busy to be worried about jumping around from company to company. I will hang out as long as you let me provided that the relationship is good. I read my service contracts. I'm aware in advance that they are under no obligation whatsoever to deliver any service at all. They will tell that to you in the contract. People, don't accept a disclaimer read over the phone by someone who doesn't even understand the language in which it's written. Ask for a written copy to be emailed or mailed so you can see what you are agreeing to. Dish, you got me, I got the short-end of the 50/50 chance that I would get the service I'm paying for. I will have to calculate the best time to bow out, my charges each month are steady climbing, with no real reason. It might be cheaper to you guys.

I can really do without TV. I sit and watch using the internet to have lighthearted fun than with wonderful Dish network employees. I will say though, cover your ears Kirstie for handling issues via BBB to get quicker results. Why mess around with the middle man flunkies, go straight to the real stuff. Every time a complaint is filed that is legitimate, of course, it is recorded on their BBB profile. You got one shot to get as much out of it as you can. These representatives don't know who you are. After you accept the resolution. So I say, try it again to another complaint. What is it with you companies that spend billions on ripping people off? Have you ever had an analyst to even see if your profits would be better, actually to make customers happy? No, because that means you would have to actually provide something in return.

I said okay and gave him $5.00 to get him out of my house. Then the other man came up the stairs and the first words out of his mouth were "I did not put down the wire on the report to dish." The other man said, that's okay we are not telling dish about the wire. They left and we got to thinking about it and figured out they scammed us. Spoke to Chrystal there and told her the whole story. She said to give her a day and she would call me back and let us know what was happening. No call. I called them and was told she left at 1 that day. I called them the next morning and they told me that it was turned over to a man named Joe. Spoke with him and he could not understand what we were talking about. Told him it was not the $5.00 we were worried about but that if they scammed us they had to have scammed others. Suggested they check into it. He kept saying we are alleging that we gave them money. He said he would send someone out to take pictures of the wiring, etc.

The man came out and took pictures and said that the other men did not do a thing to the satellite dish and he understood what we were talking about. He said that dish would contact us to replace the wires and anything else that needed it.The man came out today and did all that. The whole point of this is to let dish know that some of their subcontractor are scam artists. We gave them the name of the guy to Chrystal and hope they will do something about the scam artists.

I called Dish to inquire about certain questions I had before changing providers. I spoke to a CSR for new accounts; explained to them how I wanted the system set up (4 room, 1 HD DVR, 1 Duo Mode HD, 1 Single mode HD). I was assured by customer service that it would not be a problem to have their system installed in this manner and that I would receive a SlingLoaded 922 HD DVR so that I would be able to access the system on phone, laptop, computer, etc. The broadband connection would be installed & set up to allow for offsite connection & obtain the additional features on Dish. CSR went on to say that I would receive 3 months free "movie" channels, 3 free months Showtime, 3 PPV coupons & a few other items free. I agreed to the set up & installation was scheduled.

I was at work when the installer showed up at my home; my girlfriend was at home though. The installer came into my home, surveyed the house & made comments that it would be better to be installed the way he wanted to install it. He proceeded to install, putting in (2) Duo Mode HDs to control all 4 rooms rather than installing it the way it was agreed to. My GF called me to tell me how it was going & what was installed. I tell her that it's not the way it was suppose to be done & how I was told it would be done. She talks to the installer & he tells her that the work order didn't say that. So In other words, the entire ** that the CSR had told me was just that, a load of crap just to get me to switch.

After I spoke to the installer on the phone to explain, he says again that the work order did not state what was agreed to between CSR & me and that he could put in a sling box to do the same thing a 922 would accomplish. I told him that would be OK, but the rest had to be done the way it was requested. He then tells my GF after I speak to him that he does not have a sling box on the truck, nor does he have a way to hook up the broadband, so he would come back on the following Saturday to correct the issues. We agreed to that.

When I get home after work I check all the install & channels. Of course the "free movie channels" were not there. I called the CSR to complain about the lack of movie channels & to complain about the installation job; its lack of being done as requested. CSR tells me that I did, in fact, get the free movie channels, Showtime & Platinum Package channels. Well, the funny part is Showtime was already free, so the claim of free movie channels is bogus. When I inquired about why the system was not installed as requested, I get told that the CSR didn't put it in the system that way & if I wanted the SlingLoaded DVR it would be an additional charge of $300. Of course, this was the wrong thing to say to me since it was not the way explained to me to start with. I tell them that the tech said he would be coming back to my home in 3 days to hookup the broadband, and I get told that since the tech told me that, that they (Dish) couldn't confirm that it would happen. So, I request that a new work order be placed in the system to guarantee that a tech would be returning. The CSR then tells me that they can do that & had already done so.

I call back the following day to inquire about the additional receiver being installed as it was suppose to be & verify that the CSR the night before had in fact put in the new work order. I get told that it all looked good, noted in the system to add the sling box, hookup broadband, and install a 3rd receiver. Saturday comes & I wait till 4pm with no tech showing up to correct the issues. I call CSR again to inquire as to its status, I then get told that there is no work order in the system & no one would be coming to my home. Of course, wrong thing to say again. I asked as to why I keep getting the runaround about this. I get told, after the 5th call to CSR, that to add the additional receiver would be a charge & considered an upgrade, and I was only allowed 1 upgrade per year. How can this be an upgrade or a charge when it is their fault for not doing what was originally agreed to be setup as? I get told that to add the sling box at this point would be a $100 charge, again. This was their mistake for not installing it as agreed to when ordering service & based on what I was told by Dish Network.

So here we are 3 weeks later & still no resolutions or corrections made. Dish only wants to charge me for the mistakes & lies told to me. Then to beat all, I tried to order a PPV last night & the system tells me that the "limit had been exceeded". First time I had ever even attempted to order a PPV so how can it be "exceeded". Again I call CSR to inquire about this issue & get told that the system will only allow me to order if it is setup as broadband connection, which of course cannot be accomplished since they didn't install the broadband connection like they were suppose to in the first place. Again I bring up the problems with the installation & get told the same thing.

Charge to come out to install the broadband. Charge to come out & install the sling box. Charge to install the 3rd receiver. So even though they tell you one thing, do not believe anything they tell you. It's all a scam; it's a bait & switch tactics. They reel you in with promises to everything under the sun, and then change it to the way they want it, and then try to charge customers to make the corrections they were suppose to have done to begin with.

Trust me, if I can figure out a way to get out of this contract, I will be changing to some other provider & I highly suggest that if anyone reading this is considering changing to Dish. Do not do it! In 20 years with DTV not one issue; within 3 weeks with Dish it’s been nothing but headaches, lies, additional charges, "I'm sorry, nothing we can do”. Just say no to Dish Network!

I then begin having technical issues with losing my signal, complained many times and requested for a tech to come and re-triangulate the dish. I was told according to my 'contract agreement that I signed", I am to pay $100 for a tech to come to my home. Again I disputed and questioned what am I paying a monthly maintenance fee for and what exactly do that covers. I was told that 'according to my contract agreement' the maintenance fee is for the receiver which I had already bought and paid for, and that covers only the receiver. I disputed the alleged contract and tech issues several times more. I was then told by a different rep., that it would cost me $50 for a repair tech to come to my home and fix 'their' equipment.

As months passed with tech issues and the increases in my monthly bill 'every' month, I complained and questioned when after the second month of service my bill went from $24 to $30. When I questioned Dish about the increase in my bill, I was told it was due to the change in my contract agreement ( a penalty for breaking the alleged contract). Then my bill went from $30 to $50 (all within the first year of service with them). When I questioned that, I was told that (yes, you guessed it), my 'promotional contract ' has ended and now I am at 'their regular rates of service." Once again, I disputed and requested a copy of this ' contract' was told one was requested and I would receive a copy in the mail once their company verify it. I never got it. I asked why was I not given an opportunity by being informed of the completion of this 'ending of this contract and given an opportunity to continue paying for their goods and services and the service at a rate that increases every month. Finally, I complained to the BBB, was contacted by a dish resolution representative who acknowledged that for a year now I was held by and penalized for a 'non existing contract.'

Her resolution was that she repeated several times to me that my monthly bill will be the $32 and she was to replace 2 months free sho/hbo and sent a tech to my home who said that the dish itself had to be moved. hH changed a wire, offered to hook Dish up in my spare room for $20 (under the table and I declined) packed up his gear and left but not before he left all the under-pending off my home and spun out of my drive-way leaving a huge tire hole and spent gravel. To add to matters, my signal was no better.

I continue to complain to the resolution rep as to which she sent another tech. This time 2 techs came, assess the problem, then one tech told the other 'We got a lot of work to do. We got to move the dish. ' I asked if they needed access to the inside of the house for I had to pick up my son from school and I left. That trip takes a total of 20 minutes round trip. When I returned home, they were gone and no better service. The dish had not been moved.

I then get a bill for $75, was told by a rep that the increases was for the change in my package. I explained the resolution agreement and she corrected it and informed me that my monthly bill was $32. I paid it. The following month I paid the $32 and received an email saying I owe $16 more, for my monthly service bill is $58. I questioned that amount again and was told that I was given a $15 promotional credit and was now being charged for that (the same $15 discount they say I forfeited the second month when my payment was late according to my 'contract' agreement ) and that they raise their rates at their discretion even before making the customer aware of the increase.

I declined acceptance of that and told their resolution rep that I am not happy with the resolution and that I feel I had been unlawfully misled, bound and penalized by their company and had religiously paid my bill for over a year now for their goods and services and their service is no good. I told them the only resolution I see is for them to pay for the transfer of my satellite service to another service provider at equal value of what I had been paying them for. I offered to at least accept my deposit back for I am disabled and unemployed and it is not financially feasible for me to make the transfer. The resolution center declined and I discontinued conversation with them and am seeking other legal advice. Can any one help? Please feel free to contact me asap.

My daughter was enjoying the satellite channels, so I told them they are a joke, but I kept it anyway. I have the bill automatically deducted from a checking account, so I never received any paper from them. 3 months goes by, and I decide to check my account on their web site. I see that my account is being charged more than I agreed to. I call them up, figuring it's just a mistake, but I get some idiot on the phone telling me the price went up. I explain that I am locked into a price for a year, and he says no we can raise your price anytime we want. I told him what their rep had sold me, and he says the reps don't know we're gonna raise it. I ask him how can a rep of Dish Network know that could happen, but sell me a locked in price. He becomes an ** to me telling me he wouldn't sign anything without reading it, and Dish Network can raise prices whenever they want. Even with a locked in price.

I tell him that's why I agreed to the deal was because of the locked in price. He said he doesn't care what the rep told me that's how it is. I got a supervisor on the phone after this ** put me on hold for an eternity, and the supervisor tells me I was locked into the savings not the price. What a load of garbage. When you agree to their terms over the phone, you get a recording at the end of the phone call going over everything you just agreed to. The problem is the person reading it to you is going so fast that there is no way on God's green earth that you can keep up with what is being said. If I thought that my locked in rate could go up, I would have never agreed to this deal with this horrible company.

I feel they completely misrepresented themselves, just to make a sale. Now I'm locked into this contract, that apparently they can raise the price whenever they want to. I was promised certain channels that I don't have, and promised a locked in rate that I don't have. When I told them I was going to contact you, their response was do whatever you have to do, they don't care. They couldn't care less if Consumer Affairs gets involved, I got the impression that they think you guys are a joke. Please help me, I am a single father, and I work damn hard for what little money I have. I'm just trying to let my daughter, and myself enjoy a little television.

I just called Dish Network to get them to fix my billing; I was told that the plan that I got was only good for six months, not a year. I said I have a contract that says otherwise. The man told me, “I'm sorry about that, but there is nothing I can do.” I asked him, “What the heck does that mean? You know you are wrong, but you aren't going to fix it?” He just repeated the same thing from his response list, "I'm sorry about that, but there is nothing that can be done." I asked to speak to a supervisor. He said, "Sure!" Then he made me hold for 25 minutes, then came back on and said he was transferring me. Then he made me hold another ten minutes, and he hung up on me!

So, I called back again and was told that my contract is not valid with Dish Network because it was not signed in front of a Dish Network representative but rather, a third party installer. What difference does that make? I signed their contract; they have a copy of it, and they know they are wrong, but are ok with being wrong. Now they can change my rate any time they want, and I can't get out of the contract without paying $240. This is the second time I've made a complaint on them for similar reasons. These people are dirty! I wish someone would file a class action suit against them. Someone needs to write a personal letter to the CEO; let him know that his house is built out of a deck of cards and a high dollar bet that's going to come crashing down very soon!

I assumed it is going to show up on my credit report, damaging my credit, not to mention the stress and ** they have put me through for something that should have been an easy fix.

Approximately a week later, I received the box, which I immediately returned with the equipment. Three days later, I called to verify that they received the equipment and a final bill was mailed out (the representative did indicate that once they receive the equipment, I would receive a final bill/notice). At the time, I called and was told that they did not receive the equipment. Two days later, my debit card was charged. My question is, why? I did everything I was supposed to do, unlike the incompetent representative who failed to provide customers with sound information.

I am not disputing that I owe DISH Network. From my experience with early termination fees, I receive a bill then I make a payment. This is not what occurred with DISH Network. The representative I spoke to regarding the unauthorized charge, later informed me that they received the equipment a day after I called to verify and that's not it. When I asked about the final bill, she said that it was mailed out (guess to what address? To the wrong address that they had on their system that I asked the representative to correct).

Now, not only that I never received a final bill, even if the bill was sent out on the same day they received the equipment, it was also impossible for me to receive the bill because it was over the weekend. When I explained this to the supervisor, he said that they are not obligated to send me a physical bill. Really? I did end up speaking with Miss **, the "executive" (above the supervisor), whom I thought was more incompetent than the first representative. She was indignant and unwilling to listen.

The biggest kicker was that I stayed 50 minutes on the phone with DISH Network and got nowhere. I then called my bank to dispute the charges (as it was pending) and the bank representative informed me that is was charged 20 minutes ago (which means that during the time DISH Network had me on hold, they charged my card).

Now I have paid Dish for cancellation and signed up with Comcast (who can move my services as many times as I want for free). I have lost my deposit money, which was a scam by Dish Network and I have to pay cancellation because I am in contract without getting a free move.

My call to Dish was met with 3 representatives happy to remove the fee and charged me the original agreed price. I found this unacceptable since thousands of Dish customers will simply pay by not realizing the increase, or not bothering to complain.

This is poor business and I have chose not to do business with companies that maneuver in these ways. Why would a company throw away loyal customers, well as it turns out, Dish Network grew its revenue by over 8% and lost a record 159,000 net customers during the 4th quarter of 2010.

Since agreeing to acquire bankrupt DBSD for nearly 1 billion dollars, it looks like Dish Network is aggressively pursuing this revenue model of increasing revenue by increasing rates while at the same time decreasing its customer base through another huge price increase in March 2011.

Most would say "big deal" when your bill goes from $93.00 per month to $99.00, based on the principal of how Dish continues to manipulate, lie and cheat, I immediately dropped Dish.

Why would I want to pay Dish TV for such a lousy service? Obviously, I am canceling. Dish TV have a horrible attitude towards their customers evidenced by their taking money for a service which they were not willing to provide.What makes it worse, they do not even notify the customer of their action, either in advance or at the time. If this is the best idea they can come up with to increase revenue, then they have actually reduced it and lost a customer for life.

After hearing the CSR explain the promotional package of $19.99/month for the first 12 months, I decided to sign up for the service. Ever since I have signed up for the service, DISH Network has been overcharging my account almost on a monthly basis. Every month, I have noticed that there were charges that were not authorized. I had to call on several occasions to dispute the charges. Sometimes, the errors were corrected immediately and other times, it required several attempts including filing a formal written complaints with various federal and state agencies such as Consumer Affairs to have the matters rectified.

On the latest statement dated February 22, 2011, I have noticed that they have increased the monthly basic satellite service fee from the previous agreed upon fee of $19.99/month to $24.99/month. In my opinion, this is a violation of the original terms of contract when the first 12 months should be fixed at $19.99/month. I have called the CSR at DISH Network and they refused to honor the original terms of $19.99/month for the first 12 months and refused to credit and adjust my account. Since Day 1, it has been a very frustrating and unpleasant experience where constantly, DISH Network has issued charges that were authorized and without any merit. When I tried to call the CSR, they are not helpful at all. At this point, since DISH Network is in violation and has breached the original contract, and failed to honor the agreed upon monthly fee of $19.99/month for the first twelve months, I would like to cancel and terminate the contract.

In addition to canceling and terminating the contract, I will not be paying any early cancellation/termination fee since DISH Network breached the contract unilaterally. Any assistance that you can help to rectify this matter is greatly appreciated. Thank you for your time and I look forward to hear from you.

I decided to call and find out why. I was told their pricing had gone up, so they had increased my cost as well. I mentioned the contract and was told the contract clearly indicated they could raise their prices whenever they wanted. Then I recalled that the day the technician installed our "new" service, I was handed a wad of pink paperwork to initial and sign in two places as he was heading out the door. Shame on me for not making him sit there for 2 hours while I read every page, front and back, along with the fine print I had been handed.

By signing, I had agreed to be bound and gagged to this company for two years and the best part is that they promised me they can raise my pricing whenever they want! I argued, "What good is a contract when you're the only one making the promise?" And I was quickly referred to their "executive customer service department" and spoke with an executive named Julia. I explained that I thought this type of contract was essentially illegal and their rep who initially set-up my account mis-represented the terms of the contract by telling me I would be locked in at that price for 2 years. She disagreed and hung up on me. Shocker.

I believe a contract has to be bilateral, among other things, to be valid and enforceable in the state of Nevada, where I have the Dish service. If your Dish contract pricing has gone up while you're still in contract, please let me know. These people practice shady business and need to be stopped. Maybe, a class-action is necessary here.

I am not satisfied with the way Dish Network is handling this case. I had to provide evidence that I purchased my receiver. This is ridiculous. Why do I need to prove that something mine belongs to me? And I am very concerned with this unfair business practice. Fortunately, I have records and receipts, but I tend to think that other paying Dish Network costumers may be facing a similar dilemma. I can't help but feel sorry for those who do not have the receipts or records, because Dish Network will end up taking away something that belongs to them. That is extortion and theft.

Dish Network should change this terrible business practice. I feel that Dish Network should be the one to provide evidence that this receiver belongs to them instead. Dish Network should provide shipping information and a signed lease agreement.

The way Dish Network is handling these cases is by calling us, their paying customers, guilty unless we prove we are innocent and that is not the right way to do business in this country. It will only assure that once our contract expires, we will look for other cable TV providers. If this practice is common and voluntary, I am sure someone out there will figure out a lawsuit against this awful business practice. I guess it may be oriented to keep costumers or to take their equipment from their hands. Either way, it is not fair.

DISH Network did not have any answer when calling them and said that they did not make the advertisement shown on the various South Asian programming channels. Even when a couple of my other friends ordered the event through the phone, the customer representative from DISH Network said that this particular package--ICC World Cup 2011--will be shown on all the receivers.

My complaint is that DISH Network led us to believe that the event will be shown to all the receivers, which was also verified by their customer service reps. Upon contacting DISH Network, they did not want to talk about this and were rude in replying when asked with questions. DISH Network has made false advertisements and the customer representative at DISH Network also misled us to buy the package. I asked for the explanation, which they were not ready to give. Please follow up with DISH Network because unlike me, many others have been duped by them in believing that the event will be shown on their all activated receivers.

I cannot watch television without it constantly changing channels and I have tried every method to fix this, but it is because the equipment they installed is faulty. They will not make any attempt to resolve the problem that doesn't involve me paying a fee. I should not have to pay $95 just to get the basic service they agreed to provide me. Their not being true to their mission statement: "To provide quality products through a world class sales organization to every home in America".

Few days later, I received a bill from Dish Network of $254. I called them and I inform them about the situation but no response. Most of the representatives are not professionals and they can't help. The only thing they said was, "would you like to make a payment now?", This is scam. I have the proof of their offer online. I have the receipts. I even called many times and I asked them to hear my conversations with the representatives before I place the order, but no result. They kept asking about the payment.

I really want to take them to the court. My case is strong. These guys are scammers. Be careful when you deal with them. Never believe their offer or their representatives. If anyone have the same situation or you have take them to the court, please contact me for your advice. I really want to take this company to the court. Thank you.

Finally I said to just cancel the service which never worked properly. They then said it would cost nearly $400.00 to cancel. Finally they disconnected the service and have been threatening me via the phone over and over again. In addition, I paid two fees. One was $50.00 upfront installation fee that was supposed to be refunded and never was. The second one was a $50.00 fee to connect a hard drive for additional storage of programs. I purchased a large capacity hard drive for about $200.00 which was formatted by DISH Network. Now the hard drive won't work and their response is to take it to a computer store. If there is a class action lawsuit any time and place, please include me!

So here goes two months of problems. I received a bill for $31.79. I called them and people are very rude. I was told I signed a contract and it states prices can go up. Well, yes I was told that too, but after the year was up. I didn't get her name, then told me no it can go up anytime. I then began to stoop to her level. How is it that you can promise one thing in a phone call then put it in a contract. She said that's how it goes. I told her I want out of the contract. Then she said it will cost me money for the next 22 months even if I don't have the service for canceling a contract. I said no, dish isn't standing by their agreement.

How come no one is looking in to this bait and lure practice? Is there any way to get out of this? They are very much liars and they are a very shady company. Also, I was happy with a year contract and they force a two year on you when you sign up for auto pay. They need to put this in there fliers that go out in the mail because nowhere does it say prices will change on them. They are breaking the contract when it promises a year for $26.49.

We are out $300.00! That is a lot of money to just throw away.

I have paid my bill on time other times, all I'm asking is just this once and I don't think it's right that they raised my bill by $6.42 when I couldn't come up with $49.21. I just don't think it's right for them not to work with me. I'm thinking about taking my business elsewhere but I can't afford to change. I just want them to make it right with me. I'm just getting back on my feet from the holidays and the new year and I can't afford the restart fee every month. I am very upset.

He called me again on Monday, August 2nd, at 7:00 pm to repeat the offer. He also told me that there will not be any cancellation charge & no equipment return fee. He gave me his phone no. as **. As there was no risk in this offer I decided to accept the offer. Installation date of Saturday, August 7th, was decided. He asked me for credit card information for one time charge. I authorized one time charge and he assured me that credit card information will not be used for any other purpose.

On Saturday, August 7th, during installation, Mr. Rakesh ** was on the phone talking to my wife. He assured her to sign the standard contract and he will adjust the account as per the promotion. As per him, this was standard procedure for this promotion. My wife signed the contract. We received the first invoice; dish network had charged my AmEx card on 8/27 for $48.53. I immediately called Rakesh. He told me that this was a mistake and he will make the adjustment to my account and to avoid any further charges, I should stop auto payment on my account. Rakesh said that adjustment will take 2 or 3 billing cycles, so be patient and stop paying any charges. I waited.

Meanwhile, I called Dish Network customer service and in good faith told them about the promotion offered to me. As per the customer service, they were willing to wait for adjustment from Sales and Promotion Department. I talked to Sales and Promotion Department, Rakesh on 8/25 at 6:00 pm and inquired about the progress. He assured me that adjustments are in the pipeline.

The second invoice arrived, still no adjustment. On September 18th Dish Network suspended services at my home. I called Rakesh, he told me that he will make the adjustment in 2 weeks and restore my services also. Nothing of the sort happened. I kept on calling Sales and Promotion Department (9/21, 9:30 am and 6:40 pm), they kept on saying they are trying.

I called Dish Network customer service on 10/7 at 6:10 pm and talked to Rachel and then to supervisor Julie in Billing. I also talked to Johana and Jene, account specialists, explained the situation and they promised to look into this issue to resolve the situation. I also talked to Arman from Sales and Promotion Department on 10/7 at 6:35 pm and he said that he will try to resolve the issue. On 10/9 at 3:45 pm, I talked to Arun at Sales and Promotion Department and he told me that he will talk to Account Department and process credit. This was the last time I could talk to Sales and Promotion Department. When I tried to call Sales and Promotion Department on 10/11, their phone service was disconnected. That time I realized that something is seriously wrong.

On 10/19 at 3:30 pm, I talked to Ryan, an account specialist at Dish Network and told him about the promotion and suspension of the service. He said that he will try to resolve the issue in a week. On 10/25 at 7:00 pm, I called Dish Network for issue resolution and talked to Robert **. Robert told me that Dish Network has decided to terminate my agreement and I should return the DVR & dual TV receiver, property of Dish Network. Dish Network will not charge me any fees or termination charges as it is them who has cancelled my account. They will send me the empty boxes and I will have to pack the equipment in the boxes and send it back. On 10/30 at 11:25 am, I called Dish Network and confirmed that there are no cancellation fees or other charges applicable to my account.

I am disputing the charges in the amount of $535.64 by Dish Network. I can be reached at ** after 6:00 pm for any clarifications. Thanks in advance for your help in this regard. I am struggling to pay all my bills and on top of a big company like Dish Network runs scam like this. I cannot pay charges of $535.64.

47 C.F.R. 76.606: "The requirements for closed captioning are as follows: As of June 30, 1992, the operator of each cable television system shall not take any action to remove or alter closed captioning data contained on line 21 of the vertical blanking interval: and As of July 1, 1993, the operator of each cable television system shall deliver intact closed captioning data contained on line 21 of the vertical blanking interval, as it arrives at the head end or from another origination source, to subscriber terminals and (when so delivered to the cable system) in a format that can be recovered and displayed by decoders meeting 47 C.F.R. 15.119 of the Rules."

While trying to terminate the service, the representative would not listen and only tried to keep us as a customer. We requested a supervisor who wouldn't listen and then hung up on us. I called back and we're now being told they want all of the equipments back including the LMB (horn that receives the signal) which is on our roof that is covered in snow. Then, they want us to pay to ship it back. They brought all of these equipments out for free and now want us to pay to send it back. Dish has managed to do one thing here. They have guaranteed we will never use their service again. In the future, if we decided to have a TV provider, it will not be them.

They told me the account number I had sent those payments to was not my account number, but belonged to someone else with the same name as mine. I asked for the payments to be credited to my account. They said the only way they would refund those 4 payments (equaling almost $500) would be if I completed an affidavit with the Federal Trade Commission and filed a police report for identity theft. They told me the "other" account with the same name was opened about 8 years ago. Due to the fact that my last name is very common in this area and there has been absolutely no fraudulent activity on my credit, the email address on the other account is different from mine, the service address is different, the phone number is different. I am certain this is not a case of identity theft. It's simply someone with the same name which Dish Network mistakenly gave me, that account number instead of my own. So unless I file a false police report, they refuse to refund my money. Michael even told me that they could back trace the bank account that my payments came out of (which I could verify that account number with them) and he also confirmed that in Oct and Nov, the "other" account was paid twice! They refused to give my money back or credit the 4 payments to my account. I can not file a police report for identity theft when there was no theft! I'm at my wit's end and I need to know if I have any legal recourse to force them to credit my account.

This action may have been a blessing in disguise. I decided to take a look at the bill and charges. I found out that at the time we signed up, we were only supposed to pay $78.99 per month. Now, the bill is up to $91.00. I asked them how much it would cost to cancel the service. I was told that it would cost $150.00 to cancel because we are under a 2-year contract. However, as I did further research regarding their fees, I found that the same service is being offered at $29.00 per month, and an additional $24.00 for 2 movie changes. It is a far cry from $91.00.

Thank you Dish Network for opening my eyes. It will be worth it to pay statement and give you $150.00 just to get you out of our lives. Given these hard times, I know they can do better, but I don't take kindly to blackmail. Why would we call you to ask for an extension if we could pay the past due bill currently? And that's the only option we were given, even though we had been paying on time, up until the problem with our bank account. I'm tired of people stealing from us. And that includes you too Dish Network! By the way, I began looking at other alternatives. I found that I can do a lot better by using Isatellitelink.

I said what if it gets damaged, and he said I would be charged. So I said I didn't have the proper packing materials and would prefer they send me the box like they originally said. He said ok and shipped it to my work address. When I received it, it had a box with the labels inside and the packing material to hold the receiver. I packed the box and sent it back with the UPS label provided. Several months passed and all of a sudden I start receiving multiple calls from a collection agency because I have not paid Dish Network. I called customer support and was told the fee was for the shipping return of the receiver and the cancellation fee. I went through the scenario and was told it was not something they could waive off. I then asked for a supervisor, who said they tell everyone when they cancel that will be charged if they use "their" shipping label.

When I insisted that on both occasions, no one had told me this, then she changed and said there was a notice in the box with the label that states this. When I informed her that there was nothing else in the box with the label, she then told me, "well it states it in your contract!".I asked why I had never been sent a bill and had the collection agency calling me. She stated that on 2 occasions they had sent a bill. When I asked to what address... they had been sending it to the physical address that was used by the installation tech, not my mailing address. I asked why it was not billed through my phone provider since that is how I had always been billed for my Dish service and she said they don't bill anything through a third party after cancellation.

I told her I would never again use Dish Network because of their poor customer service and underhanded approach to these "additional" fees!, when it was their customer service people who ** up, not me. I told her I wanted a bill from Dish Network for the charges. I will double check with my phone company to make sure I am not being billed for something I have already paid. Then I will probably send them $5 a month to make them use more resources in processing the payment than they will end up getting!

I called Dish on Dec. 20, 2010 to terminate my service. They said, "We cannot terminate until your totally disconnected." I gave them my new address for them to send packaging for their equipment. The Associative didn't speak very good English, so I asked him three times, "Okay, where are you sending the packaging to?" He repeated my new address three times. He said, "They would send the final bill with prepaid package."

I received a bill at my old address, not only for the full month of December, but for January as well. I called them and said, "What are you doing? I already terminated my services." They said, "We show no record of your call or terminating services, you were disconnected due to non-payment." I said, "That is incorrect, I called on the 20th of Dec. to cancel as I already had Direct TV hooking up my new service at my new address."

Not only did they state I never terminated, they said I show no record of a phone call made on the 20th. I said, "Okay, what if I provide my phone records for that date?" And the executive said, "That doesn't prove that you talked to anyone." I'm like, "Okay, I am filing a complaint with the BBB (Better Business Bureau)." She said, "We will terminate your service as of today." I said, "No way. I cancelled it on the 20th. Send me a final bill and I will pay up until the 20th."

As a result, they did not terminate my service at my request and I am being billed up until Dec. 29, when I haven't even used to their equipment and no longer live at that address. I am on short term disability from my job and they had me so upset, I thought I was going to have a stroke. They should not be able to steal people's money like this and something needs to be done.

Dish Network was never authorized by me to open an account in my name and I have never used their services. It is quite ridiculous that a company can allow an account to be opened fraudulently and then charge the person with a delinquent account. I will also be filing a complaint against AFNI as they have negatively impacted my credit and caused my credit limits to be lowered and accounts to be frozen because of the negative information. Consequences are: 1.Higher interest rate on my car loan (2009), 2.Higher interest rates on my credit cards, 3.Frozen credit line, 4.Difficult time getting credit which was never a problem before, and 5.Dramatic decrease in credit score.

Now, I’m receiving robo-calls constantly from a collector. I called Dish Network and they've treated it as a late payment and in turn reported it to my creditors! I had perfect credit before and now it’s **. I can’t seem to locate anyone at Dish that seems to even know what credit reporting is. I can’t get any answers. They just keep going over my charges and explaining them and transferring me to people who do the same thing again. I keep explaining to each person that I don’t care about the charges. I’m calling to discuss why this was reported to my creditors. I have no idea what country I’m speaking to, but they clearly have no clue what credit reporting even is. I have even spoken to supervisors. They seem to have no way of even looking at my history to know if it was even reported. What the **.

In the end, I was transferred to their executive offices and spoke to Betty **, **. She told me there is no way to look in Dish Network’s computer system to tell if this was ever reported or not. All I can do is pull my own credit reports. She offered to let me speak to the collection agency to see if they have, but I’ve already done that. The collection agency can only tell me what they have done with the account after they bought it. Basically, there is no way to reach anyone at Dish Network that can tell if they ever reported it. What a horrible experience. Now I have to pay for my credit reports, wait for them to arrive, and review them myself. I assume that even if I find an error, no one exists within Dish Network that can assist with any such error. Don’t use Dish Network! Buy an antenna and capture the uncompressed HD channels for free.

The over air version is full HD. The picture is extremely higher quality. It’s very obvious even to a novice and it’s free. The HD signal they sell you will never be even close to the quality of the free signal. Try it. My antenna cost $65 and looks like a white Frisbee on the roof. It looks nice and no more bills.

They also flash on my TV screen every hour that my bill is not paid! This is a violation of my privacy. I was so embarrassed that my family knows my bill is behind on Thanksgiving when we were watching TV after dinner! My TV is no place to broadcast my personal information.

By the way, I was in a restaurant the other day and their TV did the same thing. The restaurant's TV said "Would you like to pay your bill now?" They stink and I will not have their service ever again!

Be prepared to not get anywhere with them. Horrible, horrible, service with customer service. Undercover boss, were are you? I have spent 45 minutes on the phone with zero outcome. Then I got disconnected. I constantly heard no managers available right now, continue to hold, etc. It’s a very frustrating experience. I just cancelled service.

I was lied to as the application of the $199.00 when I was convinced to sign up for their service and they are covering their interest knowing fully well that they misrepresented the facts concerning this money. I asked for a copy of the original agreement and they have balked at the idea of producing one for me. The last statement from one of their resolution personnel was, "It will be difficult trying to find the contract since it was so long ago." In my opinion, Dish Network must not be able to retain their customers for any length of time due to their shoddy business practices and exceptionally poor customer service. When I suggested that since I was originally told that the $199.00 was a deposit for the equipment and if they were not returning my deposit, therefore, I would keep the equipment.

The Dish Network representative became irate and emphatically stated that they would charge me more money if I failed to return the equipment to them upon service termination. When I pressed the issue that they had already been paid for the equipment since they refuse to return my deposit, the representative became flustered and kept saying that the $199.00 was a one-time lease fee for however long I kept their service. Unfortunately, they have my social security number and if I fail to return the equipment and stop them from charging my credit card, they will definitely levy a derogatory entry on my credit rating. So they have managed to screw me no matter which option I choose.

Their story has changed with every representative that I have had the displeasure to talk with. Company policy must be to tell one big lie after another as long as they get our money.

We decided to cancel our subscription. When the first customer service rep couldn't get me to change my mind, I was transferred to someone in a special department, where they began offering me deals that I had been told previously, weren't available. I was really upset that I hadn't been told the truth to begin with. When I proceeded with the cancellation, the woman I was speaking with, became very obnoxious, and told me that I would be facing any number of fees, if I did not return the receiver, and other technical equipment within 30 days. I did not receive the shipping boxes for two and a half weeks, which forced me to repackage everything the same day I got the boxes, so that I could have them shipped out the next day. I made sure I tracked the shipment online, to ensure DISH received the package according to their timeline, and they did.

Now, they are sending me a bill for $16, telling me that I have to pay them for shipping their equipment back to them. When I called to dispute the bill, I was told by Stefan that the fee had been disclosed to me, when I canceled my service, and it had been included in the materials to ship the equipment back. The problem is no one told me about this fee, and there was no informational sheet in the packaging materials. When I relayed this to Stefan, he said it didn't matter, because it was a "standard fee".

I told Stefan how upset I was by the service experience I had received up to that point, and that DISH could not charge me for something they did not disclose to me. Stefan told me there was nothing he could do. I am not giving DISH another dime of my money. They cannot charge me a fee they did not disclose to me. They are threatening to take the bill to collections, instead of attempting to make things right with me.

Over a year ago, I had Verizon/Fios installed. Their tactics these 2+ years have been very fraudulent, seeming illegal. I don't know what else to do. I work out-of-state, I am rarely home so this has been so difficult to continue to follow. I need assistance.

This is what they do to try and lure you in. Each and ever month there was a different charge and the price just kept going up and up! After being totally and utterly frustrated with them. I decided I did not have a choice but to wait it out because their cancellation fees were outrageous! Meanwhile, always paying my (too high) bill on time. Then when the two year contract was up, (Thank God!), I moved on to DirecTV, with no problems. Mind you, since July 2010.

Now, they are trying to get me to pay a 29.97 fee for sending their equipment back that they asked for! Never once telling me there would be a fee for sending it back! These guys are thieves and should not be allowed to get away with this. So I called them up and said, I'm not paying for this.

Well, long story short, after talking with two so called, supervisors! What a joke! They dropped the $29.97 fee in half. Since, I have about as good a credit score as you can get, I have no choice but to pay the $15.00 horrible to say the least! This is my story folks and I'm telling you, from my own experience, stay away from Dish! no matter how good they make it sound, you will be sorry!

I dealt with corporate Dish who after 5 months denied my claim saying they are only liable for damages done by the DVR not the tech. That I would have to contact my local Dish Network GM. Kevin **. Who in turn gave me the run around for next few months. Saying that tech no longer works there and there is nothing he can do.

So, now it's a moral thing. I must sue. If I spend a $1,000.00 to recovered my $600.00 from Dish, I will and of course no one at Dish will give me the contact info of the tech. for me to use as witness. This is going to a long battle. Went back to DirecTV with no problems at all.

I called Dish and asked them to back date my disconnection from when I stopped using the service and they refused. I asked to speak with a supervisor and the rep was not only rude to me, but also failed to disconnect my service. The only thing he disconnected was my phone call after a lengthy hold time. I had to call back twice because the next rep was unable to transfer me to the loyalty department! He tried and tried and finally, I offered to hang up and call back.

Upon calling back, the next rep did disconnect my service (1.5 hours later!)and she did transfer me to a supervisor who also refused to back date. I was a loyal customer for six years, on auto-pay, which means that not one bill was ever late in that time. I asked her if she might like to leave the door open in case I might ever return and she said it was not important and that they are there to keep customers. Basically, since I am leaving, it is really no consequence to them what kind of terms I leave on.

I would highly recommend Cox Cable any way as for less money than I was paying to Dish. I now have not only more channels in my basic set up, but I also have digital and a movie package. I am so glad I made the change. I guess they need to rip off any customers that leave just one last time! I definitely think that a lawyer should try to round up a class action lawsuit for this type of thing. I bet I am not the only one this has happened to. I do not think it is fair for a company to overcharge and charge for unused services just because one leaves their service. It is wrong and I gave them every opportunity to make it right.