DISH Network Reviews

From the first 3 months Dish was hooked up, my mom called me and said Dish was doing the following: (1) Continuously calling wanting a payment for the next month. (2) Giving them a final notice or they would discontinue their service in 30 days and then making threats about cutting off there service if payment was not made within 48 hrs. (3) Sending messages on the TV in a bold black bar across the screen telling them their service was going to be canceled every day even though they were paying on time every month.

I called them and asked them to stop the messages on the phone and TV, but it took me 3 months to accomplish this. Well, Dish Network, they've finally done it. They cut off my parents’ service on 12/29/11 because of non-payment. My mom called Dish and explained to them they had not received a bill, but Dish said, “Sorry, there is nothing we can do,” and cut it off even after she mailed the payment on the 27th when she called to ask where to send the payment to. I talked to Dish on 12/31/11 and the woman I talked to was a very sarcastic, rude, arrogant person. I asked for her supervisor and after being on hold for 30+ minutes, a supervisor named "Z" came on and started talking nice, but turned out the same way she was except he got more extreme.

He slammed the phone down on me when I questioned his reasoning for cutting off the service knowing that they had never been late on or ever missed a payment. I never got upset or even raised my voice because I knew with the holidays being here they would not post payment for at least a week due to personal being off for the holidays, but that did not matter to Dish. They just want the almighty dollar.

I've been with Dish for 9+ yrs and had some problems before, but this is the absolute worst experience I've ever had or seen with them so I'm going to DirecTV. We are a close family and after I informed my brother and his 2 adult children, then informed my 3 adult children about the way my mom and dad was done by Dish, my brother and my son has already called and informed Dish they will be getting DirecTV as of 1/9/12 or 1/10/12 so cut there service off. I'll be calling DirecTV on 1/4/12 to see what they have or even cable.

Happy New Year; Dish cancellation is on the way. You will regret the way you treat people because I know of at least 8 families who are leaving you. I'm just sorry there is not a star lower than a one.

But I have now received 15 different lies about why I have a past due balance and that it was "ceremoniously" deducted from a now past due balance. On top of that, they pinged an account that has been inactive for 7 months. It is very disheartening that a company would have a set of representatives that all have different views of a set of guidelines that you should have in place. Account representatives and supervisors providing half truths.

Though not happy I complied. The bill kept changing, fees kept creeping in and since the Dish bill was bundled with my other phone provider's, it was difficult to follow exactly who was charging what. After about 19 months, losing a pay-per view college football game that wasn't re-aired somewhere else, the High-def never worked properly even though I was billed for it and Dish changing channel line ups, dropping channels we had specifically signed up with Dish to get, we had enough and dropped Dish and went to another provider who has since provided us with outstanding customer service.

I was notified to return the equipment leased through the contract from Dish. They sent boxes and I returned 1 satellite piece "thingy" off the Dish, 1 dual unit and 3 single units. I was charged with the return shipping, boxes, and breaking the contract. I paid and thought I was done with them. I have been hounded now for over a year by 3 collection agencies, 3 people in the "executive" offices- the first 2 got faxed copied of where I bought the equipment through billing of my phone provider whom I also dropped bundling with Dish services. All because they want the receiver in the guest room. I find out now it is a dual not a single receiver and they want me to pay $350 or send it back.

I told them I sent back all leased equipment, I'm sorry they had an error. I just took what I was given and paid for it, thinking it was different because it wasn't part of the"package" installation.They said I paid for a single unit and since I had sent it back as instructed they could not locate it to send me back the correct unit I paid for. I have the unit I paid for! They now want me to send back the unit I have, I pay shipping, and they would credit my account the $350 I owe. I offered to send back the unit I have along with a copy of the bill where I paid it if they would refund me the $249.00 I was billed on March 25, 2009. If I were to do what they ask I would be out $249.00, shipping and a receiver that I own. That is downright theft and extortion.

I am supposed to not feed my child in order to pay Dish. You can't be serious. They had sympathy, no empathy, and no remorse. All they can offer was to freeze my account for six months but is not part of the 21 months pending on my contract. I am literally stuck with services I do not need. And to make matters worse, since my husband signed for service when installations occurred, they told me to sue him for signing my name on contract. That is what the customer service at Dish told me this morning. Merry Christmas Dish Network.

3. I am switching the service to another provider.

I tried to explain the issue to the person on the other end of the telephone and to their amusement they passed me around from telephone operator to telephone operator until finally after about 40+ minutes I hung up. Out of the 120 channels of crap I maybe watch 3 or 4. Unfortunately, I'm tied into a 2year contract and was told that if I wish to cancel it would cost me a couple of hundred dollars. I would implore anyone wishing to get cable t.v., to avoid Dish Network by all means.

If I had received services that were previously rendered, I would completely understand the disconnection, but this service is pay in advance for the month and they have lost absolutely nothing. I have paid $55 and received absolutely nothing and will never receive credit for the amount I have paid. What a shame. Well, it is what it is and sometimes a lesson is all you need to readjust your thinking and look elsewhere for a service that is equally as accommodating but has more to offer. My contract is up in March and I am motivated to find the best provider with the best customer service and the best situation for me. Bye Dish. Thanks for everything you have not done for me. I have 3 months left on my contract and I am already researching my best options. I don’t see a frame breaking on the TV screen.

Here, it is, December 2011 and they take it upon themselves to take $175 out of my bank account, making my account over draft. After I get a bill from collections before I got the boxes from UPS to send the equipment back for $888 and customer service decides to tell me that they will continue to charge my account if equipment is not sent back after they sent it to collections. They said the $175 is for the cancellation fee but they also said that the collection bill has the cancellation fee in it and they could not refund my money. Here it is, 7 days until Christmas and I have 2 kids. How cold hearted could they be?

To the gentleman that would like to know about a class action suit, I am contacting an attorney in the next week to find out how I can file one and how to get a class action going. Once I find out, I will let you know how you and anyone else that is interested can join. I would like to believe that the way the Judges are finding the banks liable and having to give the fees back to their clients for overdraft fees that they illegally collected, that there is no way a Judge would not see that what Dish Network and their third-party retailers are doing is just as illegal. Wish me luck!

On November 21, 2011, I received a notice that Dish was going to charge my debit card $227.50 for "early disconnection. " On this date, I called Dish (Brad) again and he apologized and said it would be corrected and he would send a box for me to return the receiver.

On Nocvember 26, 2011,I received another statement that they would charge my account for $63.59. By this time I was in tears; I again called (Ann) and she transferred me to her supervisor who assured me that the account would be closed for good this time. I received another confirmation via email that my account was closed.

On December 2nd, 2011, I received another statement that they would debit my account $63.59 on December 7, 2011. By this time, I was so angry, I returned the statement along with copies of all the communications previously regarding my account allegedly being closed legally. I threatened a law suit and I also warned them not to touch my account!

On December 15, 2011, I received a voice mail from Dish (Gary) who claimed he received the mail with my notes and communications; however, according to him, he would be glad to cancel my account; however...he alleges that my account was renewed and he won't cancel it until I speak with him!

How many times do I have to communicate with these people! When I do call, I have to go through their automated system and it takes forever to talk to a real person; and this costs me an hour of my time and each time they tell me they will fix the error. I keep getting bills and threats that they will take the money out of my account. Also, I was to receive $105 credit from one of my earlier conversations and I never heard from them regarding this. I am so frustrated and weary of checking my account constantly because they want to take money out of it. I have been harassed too often and am very tired of it. I shouldn't have to go to the expense of hiring an attorney unless they are billed!

The second lie was, after you sign up, within 6 months of good standing and payment history, we would qualify for a DVR box upgrade at no additional charge. Well, today is our 6 month day of service. We called in to request they make good on that promise. We were told that they were sorry for that misinformation, but no we had to pre-pay in advance for a DVR box, as well as a fee for it to be installed, and a monthly service fee to boot! I am so sick of being lied to. I know that I am only one person. But as I see it, how many more paying customers are being told the same story, or anything they can, just to get your signature on the dotted line, so you are now bound by contract? This is ridiculous. All we want is only what we were promised in the first place. Honor your word.

In setting an account up for my disabled sister (I stupidly recommended Dish), I checked a bill that was on auto pay and found a $6 per month 'protection fee'. I began checking all bills as far back as possible and it has been there for years. Sure, it's my fault I haven't checked the bill, but it doesn't mitigate the fact that they have billed a fee that was not on the original contract 6 years ago. The original program we were on had no 'protection' fee and no charges for service calls or shipping their fault equipment.

I asked for a refund of the $432. They said it was in the contract. I told them, “Fine, send me a copy of the contract.” Well, two weeks later I get a call that they can't find the contract, so there's no refund. Huh? Obviously that 7-year legal retention requirement means nothing to them. They said since they couldn't find the contract, then the charges stand. I blew. That reminds me of the mess the mortgage industry has perpetrated. They are sloppy. They lose their legal documents, so automatically they 'win'? Really? Is it that easy to ** people?

Anyway, this is just a note to everyone out there to pay attention: If there is something on your bill that you did not authorize in writing, by signing a contract, then indeed, they cannot charge you. Check with your attorney. Dish is playing a nasty game and it would appear it's a global policy of theirs. I have a request into 'executive team' to see if they respond. I'll add to this once I hear from them. My attorney has been notified and he says that they must prove that I ordered it and approved the charge. Clearly they can't.

I am going to be cancelling them and I am very thankful I chose not to give them my new bank card number. Luckily for me, when I ordered services, I had another bank card number. And due to DirecTV stealing my money off that card, I got a new one and no way is Dish getting that info! So if they want me to pay my bill, they need to send it to my mailing address. This is absolutely ridiculous! Also, I was very excited to get Blockbuster, but they also will not change my address they say to protect me. How utterly ridiculous! I have never experienced worse customer service than Dish/Blockbuster!

First, the ** who installed service drilled a gaping hole in antique knotty pine wood siding 18" from the corner wall dead center over the top of the door. It’s incredibly unnecessary, destructive and an eye-sore. No regard whatsoever for my property. I had 4 splitters and a ton of cable and could not hook up a TV in the adjacent room. I could not get remote to turn TV on and off. I was on the “family plan” for $24.99 a month, yet when I got a bill notification via my e-mail it was for $150.00 with no explanation why or what for.

Talking to this rep was a practice in patience and self-control because all he wanted to do was argue, be right, and threaten me. To date I have yet to receive an accounting for the fees. I have not received boxes for their equipment to be shipped back in. I have been threatened with a $350.00 cancellation fee and cost of their equipment if they don't get it back in 30 days and they refuse to take the dish off the roof. Dealing with this company has been a nightmare. Dish Network is extorting money from me, which I believe is illegal. The list goes on and on with these people who work for Dish. I am at a loss in understanding how they stay in business.

I have a big, ugly hole in beautiful wood. No one responds to my letters. I'm being threatened with extortion, disrespected, and yelled at. It has caused me a great deal of grief and wasted my time. The experience has been so nasty on every level a person tends to want to give in to their demands just for some peace. I do not want to deal with a collection agency over fees that Dish refuses to justify. Since when can a company arbitrarily charge a consumer whatever they feel like charging? That is illegal and what can I do about it? The whole ordeal has me sick.

However, when I called to terminate I was told this was untrue and of course no record of my prior calls ever being made to them. They offered to have a mover come out and assist me and I asked what would happen when he got to the new location and was denied permission to install a dish on the house. They said that then the contract would be voided and I would be given a number to call to return the receiver. They also said I should return the replacement remote they charged me $20 for! I will light it on fire and roast marshmallows before I return it! I set an appointment for 12/29. However, the confirmation email I received mentioned nothing about an appointment. It confirmed that I was adding local channels. When I called them to find out what was going on, there was no record of my appointment of my phone call two days ago. I had to reset the appointment. We will see what happens on the 29th.

3. If I pay more than due, I will not get the overpaid back at contract/term completion: http://www.***.html

In view of these facts, I specifically requested cancellation of the account: xxxxxxx, by e-mail. I then telephoned corporate for a fax number to forward the e-mail and was informed that this cancellation must done by word-of-mouth. I indicated that "word-of-mouth" is not valid in any court-of-law in the USA. I was then provided with a US Mail address, not relevant to Dish Network: Echostar Satellite, LLC, Dispute Resolution, PO Box xxxx, ***, CO 80160-9040, to send a letter.

They are not knowledgeable on their systems. They read from a book, were dropping them like a hot potato this month. They can lie to someone else, Direct is installed in our home and already the picture is better. I can see my locals; it has been two years in the dark. Tell Dish to come out on their bikes and take the Dish. Someone needs to close them down and you don't need your phone line on their system. They are just stealing our money. It is best to call the local Attorney General.

I signed up for service with Dish Network last week and it has been the most horrendous experience I have ever had with a company. I was lied to about the services, channels and equipment I would receive just to get me to sign a contract. I was told installation would be the next day. I waited all day and guess what? No install. Rescheduled for Thursday only for someone to show up on Monday when I wasn't home! Then I was charged for service on Monday. Really? Your gonna charge me for something I don't even have? Thursday rolls around, guess what? Yep. No one shows up again.

I call the company again and they finally get someone out to my house only to find out the deal I was promised doesn't exist! When I called Dish Network (again), they tell me oh you can get what you want but you have to pay more money! No! You owe me what you originally agreed to and I have the signed contract to prove it! I am very angry! I have cancelled my service and I will be letting everyone know! This company is nothing but a scam!

On December 4, the technician arrived at 10, and stayed all through the day, till 5:30, replacing the entire wiring in the house, drilling additional holes all through the house. I spent over 4 hours on the phone, and 7 1/2 hours with them on Sunday. Finally, the service was restored, yet not on all the TVs. I would like to get out of the contract, considering the poor service that Dish provides. Their resolution was to give me credit for 6 days, and they kept insisting that they waived the $95 charge, for the technician that I had to pay, for a problem that was initiated by them.

Dish does not value the time spent (11 1/2 hours in my case), and has ill-trained staff. Asking for a supervisor or a phone number to a senior staff, results in blank responses. I have filed complaints with the BBB, but I don't believe anything will happen. Service is finally restored, but I am dissatisfied at the time I spent.

Since I am a computer professional that relies on stable internet connectivity, I had to break my contract with Frontier. They accepted responsibility for the inability to provide for me stable internet connection, and waived my early termination fee. The Dish Network refused to waive their fee.

Here is my complaint. I was not informed by the Frontier representative about a double early termination (1 for Frontier and 1 for Dish). I would never choose Dish separately, due to a previous bad experience with losing the TV signal, but the package from Frontier only offered the Dish. Since Frontier couldn't satisfy my needs as a customer, it would seem reasonable that Dish accept this early termination without charging me, due to the failure of its partner, Frontier.

I contested Dish's $385.00 early termination fee they charged my Discover card. I see no other option than to appeal to your organization, and the Better Business Bureau, etc. I think this All-in-One offering by Frontier should include a provision for customer to have both of the early termination fees waived, if the customer cannot be serviced adequately by either party.

I look forward to your response. I can be reached at **.

Last night, I go to check my bank account they swiped out $280 unauthorized, which will be filed by BBB, my bank and attorney general. I called this morning to check out why they did that. They said I signed a two year contract. I did not. I can't get a contract from them so we signed up for prepaid. Prepaid is a month-to-month basis, which doesn't require a contract. They still insist they can charge me a cancellation fee. I am disputing this and fighting this as high as I can go. They shouldn't be allowed to charge a fee, that is double what the monthly bill is, nearly triple the actual monthly bill. Not to mention, you state the fact that your prices stay the same and out beat DirecTV! Really? Where? I see no charges. Dish Network actually charges way more then my local cable carrier and their service is 100 times better. Their techs actually know what they are doing! I can understand charging for non-returned equipment fee, that's fine. But to charge a freaking cancellation fee on a prepaid service is pretty much illegal, isn't it?

I don't know the legal ramifications regarding prepaid service but I'm quite positive prepaid = no contract! Then to make matters worse, they don't tell you or send you the bill saying when it's going to be taken out. This company is a joke and DirecTV is the same basically. They can take their satellite service and shove it where the sun don't shine! It takes a cold-hearted company to take money out that wasn't authorized to begin with and do it two weeks before Christmas? Now I have to fight the charge, which is crap.

For the bill collector coming on these boards, you can go to hell too! You can get a real freaking job and make some honest money then discuss finances after that. You're dismissed. You're a *** *** that likes to stalk financial message boards and verbally hurt people during sensitive times and you're a low-life for coming here during the holidays, as well. Seek morals and bother people elsewhere. I will be bashing Dish Network for the rest of my days.

Problems with their department is none of the staff know what the rules/services are so they just cover up by getting angry and yelling! "Don't return the equipment you own it" the first person said, "return the equipment you thief haven't you read your contract?! " the next person said. " Where's our equipment? It's been a week and you haven't returned it!" Yes, I said I'm waiting for a handyman to climb the roof and uninstall it. Has it occurred to you I'm a disabled female senior and I might need help getting it off the roof? Are you always this rude to customers?" She hung up!

It was so unbelievable, like being in some horror movie, nothing would please them although I tried.

Whatever you do, don't give notice and better yet, use any other provider, their programming was so bad for the money unless buying the $120 month+ services. Most of their programming were paid advertising channels 50-75 stations. Looking online, I see peoples complaints about Dish are alarming for all levels of service.

Next, I received a phone call from Dish letting me know that I had a $60+ credit and they would deduct the $15 mailing fee (for equipment I was to mail back to them) and refund the rest of the money to me (over $40). I mailed the equipment back immediately and sometime later received only a $21.99 refund. Weeks later, I suddenly got an additional bill (despite all the reassurance that there would be no further billing). Dish was now billing me $20 twice for a total of $40 for some unknown charges and then informing me that I still owed them $15.

On November 9th, 2011 at 9:15, I called and talked to numerous people and then to a supervisor Mac who read my account information and confirmed that I should not have been billed anything further and that in fact the rest of my refund would be on its way. I waited weeks for that refund and suddenly this week, I get a new bill in the mail for $15 for billing period 11/28/11 to 12/27/11. It appears that not only is Dish not returning the rest of my refund but are continuing to bill me $15 for each new 30 day period. I don't know how many hours customers have to spend on the phone trying to get Dish Network to correct their own billing systems.

I filed complaints with every agency I could think of I get told, "We filed your complaint." I thought these agencies were there to protect the consumer. Where in China you have faith in your government. To me that is bait and switch, a deceptive practice that they still advertise those prices so much for "consumer protection." Every time you complain to Dish, your bill go up the threaten you and shut you off. I have been paying the $24.99 plus taxes right along. They interrupt your programing with threats and then shut you off.

They said they would send me the box and shipping label to return the other equipment. I did and later, they sent me a bill for approximately $13, I guess they want me to pay the return shipping cost. Not! They should have said that when I called to cancel! They didn't! They sent a collection agency after me and Dish started calling me at least 2x a day. This is from the last 4 months as I cancelled this summer. I sent them a letter and copies of papers. They are a joke and a perfect example of crappy customer service from a major corporation.

I wanted to put a rest to all of your complaints respectfully. Most likely, if you were misleadingly charged for a service call, lost service or were not made aware of the 2-yr agreement or the cancellations fees, this is usually not due to Dish network directly. Dish uses retailers to do sales for them like my company, Fusion Communications.

When we install and sell to a customer, we tell them their first and second year price and that it is a two year contract and inform them of the cancellation fees. Two years is not a long contract where as Dish offers prices so low that their break-even point when they start to make money is the 5th year you have service. We also spend an hour going over how to use Dish and everyone we have ever switched from Direct to Dish agrees it is so much easier to use.

Now for those who were charged cancellation and equipment fees, the agreement you signed has 4 spots to sign: 1. accepting the 24-month agreement and the cancellation fees, 2. accepting the Dish home protection plan which covers your equipment. 3. verify contact info is correct and 4. card authorization where you agree that in the event of a cancellation you agree to have Dish retrieve the cancellation fees and unreturned equipment right off your card. Now although you as customers should have read what you were signing, it goes both ways. The retailer or installer should have told you what each signature meant and I apologize on behalf of them that they did not do so.

As far as service calls, if you had gone through a reputable retailer like us for service we come out for free if you have any issues. As far as not getting the new promos after yours have ended this is because they already gave you promos for signing up and they do not start making a profit until year 5 so they can't keep giving you promo prices every year, that is why they are called promos. The package you got for $100 for internet and TV, mark my words, that is a promo price will sky rocket, often double and you will be getting less for it where as if you use Dish, the bill was at $100 where you are getting a lot of programming where as every channel Dish has to offer and HBO Showtime, Stars and Cinemax is only around $100.

I am sorry that many of you had experiences with shady retailers that did not do their job correctly but you must take it up with the right party. Find out the retailer that set up your services and call Dish and tell them what they did. Do not tarnish Dish's rep for what a 3rd party company did or did not do. Your words are viral and they spread as such; please make sure you are educated on what you are saying before you post all over the web.

Lastly in regards to losing channels, Dish negotiates with programmers on your behalf to keep your prices low and no, they do not have the ability to change what a programmer does on a channel that is solely at the programmers discretion just like Cox can't effect what Fox puts on its show. Dish can't effect what the outdoor channel puts on. If anyone has any questions please call us at 602-492-3873 before posting comments where the majority of complaints on here are cancellations fees; these were agreed to by you, the consumer, when you signed up for services and again you should have been informed of this. Thank you for your time.

Below are not opinions but facts I would know. I sell both Dish and DirecTV.

Both services have some great things to offer and both trample cable companies' TV services but Dish beats Direct in every category except sports! Dish has the lowest price "nationwide"; they do truly have the most HD but Dish and Direct are very close in this. Dish is the leader in tech and their receivers are much easier to use than DirecTV. Lastly, in customer service Dish has a B rating with the BBB and DirecTV has a D rating and 40k customer complaints.

On 11/29/11, service was interrupted. At 19:45 hours, I called billing and spoke with CSR Dana, #AS6. She said there was no notes on account and they couldn't turn service back on. I asked to speak with a supervisor. At 19:56 hours spoke with CSS Marcela. She advised the same. No restoration of service w/o payment. Marcela said they don't offer payment arrangements on prepay accounts.

We want service restored, a letter of apology from Dish and credit to our account for period from 11/29/11 until 12/2/11 for loss of service.

I did some digging on the sales representative that came to my home (mostly in an effort to find out who the company was that he worked with). I found out that the sales representative that came to my home is indeed a convicted sex offender. I would like to warn anyone that lives in Salt Lake County and/or Davis County in Utah to not let anyone that comes to your home and represents that they work for Dish Network/Dish Satellite One or anything dealing with Dish do not let them in your home! Do not purchase anything from anyone that is connected with Dish! Dish will not stand behind their product, anyone that is selling their product and they do not adhere to their written contract. Dish will change your contract at any time without warning and then charge you to get out of your contract.

Dish is nothing more than a scam. If you are with DirecTV, stay with them. If not either go with DirecTV or find an alternative other than Dish. I am canceling my Dish service, paying the cancellation fee and then contacting the attorney general's office here in Utah to start an investigation into Dish Network's practices. I am also contacting the Better Business Bureau.

1. I would allow auto-pay to be done as long as my payments would be removed from my account on the 15th day of each month;

2. We could have the dual DVR recorder with it hooked up to the HD TV;

3. Dish would guarantee that there would not be "glitches" in the programming (as I had heard multiple complaints of programs not being fully recorded); and

4. That my service would not be interrupted.

I was assured that all of these would be acceptable; and, in fact, the sales person changed the date on my contract, contact his direct supervisor on the phone and he initialed the change and I initialed the change and I then signed the contract with the express understanding that my auto-payment would be removed from my account on the 15th day of the month.

The tech came and hooked up my Dish Network. He took less than 10 minutes to explain to me how to work their programming and left a 3-page brochure on how to do it. This is by the way useless! DirecTV was so user-friendly you did not need a brochure. To date, I still do not know how to program this DVR to record programs. My sons have gotten it to record some and those do not start on time and they cut it short and there are times throughout the program where it cuts in and out (which it does even if you are not watching a recorded program).

This woman claimed she was only at liberty to give me not $15.00 off but $7.00! Needless to say I was completely irritated, she would not budge. So I told her I was going to shop for a better deal with another cable provider and her reply was, "Okay, call us back and let us know what you decide to do". Sure enough I found a very similar package that included my internet for under $100.00 a month. I paid for them to come out install the equipment and everybody was happy, so I thought. I called Dish to cancel and they informed me that I had a $225.00 cancellation fee.

My immediate response was, "Why did you not tell me I still had remaining time on my contract?”. The customer service representative gladly informed me, "They are not required to tell you unless they are asked!”. So slimy, I just had to get the word out! Then I got online and found an article on this same issue and it said to contact Jim **, Executive Communications of Dish Network. Boy the training from the bottom of the ranks to the top of the ranks does not vary one iota. All he kept saying is, "You signed a contract", “We offered you $15.00 off (and resent all in 20 minutes)!”. I kept asking, "Why they did not tell me my contract had more time on it?”

He never gave me a direct response only saying that I signed a contract. I cannot believe in such hard economic times that this is what our huge corporations, believe this is what works for our money cautious consumer. They must think we are a bunch of idiots. My goal is to get the word out there, that these people are trying to make a buck in any slimy way possible.

He goes over everything and tells me that they have a 4 week training period. Then he says, unfortunately we can not hire you, and I asked why. He said I had no recent customer service experience. I reminded him I just finished school, and I have taken a customer service class. He said that's not good enough. I said you have a 4 week training class, what I don't know, I can learn then. He said no, have a nice day. The whole interview took about 2 to 3 minutes, that fast I was out of there.

Then when I tried to cancel my service after my contract ended, they tried to ask me to climb up to the roof to retrieve a receiver. When I refused, they said I would be charged for that. And when I threatened a lawsuit, they conceded that I didn't have to return the piece on the roof. Then 2 months later, I received an "auto payment" on my credit card after I had returned all the equipment and I was no longer under contract, without ever informing me what the charge was about.

I made several phone calls before someone was finally able to help me and say that that charge would be removed, but it still hasn't been removed.

Why do I need to take videos of installations to prove my honesty?

Dish has breached their agreements with their customers. They are charging for services, they are not providing. They will not adjust their monthly fees, and will not allow customers to terminate their contracts, without incurring early termination fees. They are also not proactively offering solutions (eg. free antenna) to their customers.

I was so upset yesterday (as I still am today). I went to get money off my payroll card only to find that it had about $38.00 left. So I called my payroll card company, and they told me that Dish Network had a pending charge on my account for almost $400.00. I was so confused. I called Dish and was given another number.

So I called that number and was treated very badly and yet given another number. So I called the number that they gave me (303.942.8600). I spoke with someone (a girl whose name I cannot remember) and explained to her what was going on. She said that I signed a contract with them a while back, and it was in the contract that if I broke it, I would owe the amount that they were charging me. She also said that they were charging it to the same credit card that I had made my payments to them with! I was irate.

I told the lady that when I moved out of where I was at that time, I was moving in with my sister and suspending my account with them on a temporary basis. But after I moved into my home, they wanted to charge me about $225.00 to transfer the service, when I was told that all I had to do was take the box and it would cost me about $30 to $50.00 to have it installed at my new house. I explained to her that when I found this out, I told the rep who I had spoken to just to send me a box to send their receiver back in. And he said he would.

He also told me at that time that I had signed a two-year contract with them. I never signed anything with this company. The landlord and/or maintenance guy at the apartment I lived in was there to let the installer in--I was not even home. The rep told me that I would have to pay to keep it off my credit. I told him that I would fight it, but I didn't want it on my credit.

So he said again that I had to pay them almost $400.00. I gave him my new address and told him to send me a paper bill and to make sure that my credit card was off their file. He assured me several times that my credit card was no longer in their system and it would not be charged, and that I would receive a paper bill. That was about 3 weeks ago.

I was so angry yesterday to find out that they have used my credit card for a payment that I do not owe and left me with hardly any money for the week. The lady I explained all of this to at Dish started getting very rude with me and finally hung up on me. I called my credit card (payroll) company, but that could not remove it. They told me to try Dish again and if they agreed to move it, that they would put it back on my card.

I also called my attorney who told me to get a hold of Dish Network's processing center and tell them to stop the transaction. I called Dish back and spoke with someone named Chris. He was the nicest one I had spoken with. He said that they had no number to call the processing company that runs their payments, but that he could email them and try to stop the pending transaction. Also, he said that if it didn't stop, I would receive a refund of the amount in 3 to 5 days. I told him I couldn't wait for that.

By this time, I was in tears. I told him also that Dish blocked my number from being able to call them and I had to use my son's phone. He said nothing about this. He told me that they were getting a copy of the contract that I had supposedly signed and would get back a hold of me and that I would still owe them. I know for a fact that I signed nothing. I was told that it was a month-to-month basis and I could call each month and make my payment, and that if I move, I just have to take the box with me and someone would come and hook it up at a small cost at the new house--this was a lie also. I told Chris that I specifically told the rep a few weeks before to send me a paper bill, and I would check into things and that the rep assured me my card would not be charged.

I have made a report to the BBB and the FTC this morning. This company is robbing people, lying to people, and using their credit cards without the authorization to do so. I now have $32.00 to support my kids for the week. And because the transaction is pending on my card, my car insurance was not put through, so it expires tonight at midnight.

Dish needs to get their selves straight and quit robbing from people and lying about their services. My sister who has been a customer of theirs for about 8 years cancelled her service this morning, and my best friend is doing the same. Beware, Dish Network reps will lie to you about any and everything. I need and want my money back!

Well, upon arriving in Florida, Dish Network was called to come do the set up and I was informed that "you are not allowed to have more than one account per household.” When Dish Network was told what their representative in Washington told me, their response was "I'm so sorry you were given incorrect information.” I called Dish Network again to tell them I would just pay the cancellation fee of $245.00 as I couldn't have an account put in my name at my daughter's house.

I called Dish Network and was told that the only way I could get out of the cancellation fee was to have my daughter, who is not under a Dish contract, turn her account over to my account and have her pay the monthly payment. I considered this transaction for a moment and then realized that should anything happen between my daughter and me that the $33.00 a month I was paying would become a $210.00 a month account. So I rejected Ashley’s offer and said "I'll just go ahead and cancel the account. Before I could say anything else, "Ashley" said, no problem, we will just debit your visa/Debit card for the $245.00.

I, being on Social Security can't afford to have that amount of money taken from my visa/Debit account without wiping out my account and causing payments to bounce. I told "Ashley" that I was not giving my consent for them to just automatically deduct that amount from my account and she said "we don't need your permission.” I repeated myself and said "I do not give you authorization to debit anything from my account, with which she replied "oh, yes we can.” She stated that when I signed up for Dish I automatically gave them permission to deduct from my account any amount they felt they were owed." I was never on an auto deduct payment plan with Dish, I would make my payments online occasionally, but no auto payments were ever agreed on. When I asked to speak to someone in the "retention dept", Ashley said she was the retention dept and kept talking over me. I asked to speak to a supervisor; she said "she" was a supervisor. When I demanded to speak to someone else, "Ashley told me, you will just have to hang up and call back and with that she hung up on me. I am at a loss. Does anyone know what I can do to resolve this issue?

Calling Dish Network has led to no resolution. They say they do not do yearly rates, and there was a rate increase during the year so my money has run out. I talked with a representative, a manager, and a person in their litigation department. They stated, "Anything that the original representative made an error to, we never give guaranteed pricing." And they say that if I leave, I am responsible for an early termination fee. Unreal. I never would have agreed to pay money upfront and say, "Well, just use this $735.79 until it runs out." It's just plain outrageous!

I called to cancel my subscription and was told that I would be charged a $420 cancellation fee. I told them to cancel my subscription and that I would get a lawyer. Upon reviewing our old checking account, my husband and I saw the automatic deduction from another account that had been taken out through the system without any type of notification what so ever. This caused our bank account overdraft fee of $53.00 plus $420.

After the fifth month, I turned on the TV and discovered that we had no channels. So I called this 1-800 number to see what was wrong. This man indicated that I had not paid my bill for three months. I received no statement in the mail, or no phone calls to tell me about this. The man told me that they had cancelled my account, which charged over 200 extra dollars added on to my three months that I did not pay, and all the late fees for each month. He said that I would have to pay even more money to start my account up again, and even more money if I decided to cancel. He was very rude, and would not help me at all. And to top it all off, they had added ** channels to my account that were like $20 a month, which added even more to my bill. No one in my house ordered any ** channels. He said that there was nothing they could no, no matter who I called.

If I did not pay them, they would put in on my credit which they did. I owe them over $500 for something that I did not do. I have a family that I have to take care of, and after all the bills are paid for, all the food, diapers, wipes, and everything else is bought each month, I have nothing left. Not even $1 for those people. Please help me!

So, for starters we do not get all of the channels that are supposed to come with our package. Many are missing. They do not have "On-Demand" like Comcast. We even have Blockbuster movie pass through them and it is garbage as well. We try to watch a movie and it constantly has to stop and buffer. We have also gotten halfway through a movie, then it ended. That's it. No more to watch. There is no HBO on demand at all.

They straight out lied. The tech told me after everything was setup, and I couldn't find it anywhere. We wanted one DVR in the living room and one in our bedroom. For some reasons, the second one could not be put in our bedroom? We live in a 3bdrm, 1,100sq ft. home, not a mansion. Now, it's in my kids room. Ridiculous. You have to watch whatever you are recording, you can not watch what the other DVR recorded on a separate TV. Every time I try to record something it skips it for no apparent reason. I tried to record a movie and it only recorded one hour of it and then stopped.

I want to cancel the service and return to Comcast, but reading all of these stories has turned my stomach. I will get rid of Dish even though I will have to pay the ridiculous $450 fee. It was supposed to save us money, but will end up costing us close to a $1,000, just to cancel and get back our old provider. Do not ever be fooled into getting service with Dish! They lie to get your business, tell you what you want to hear, and then give you the run around. Awful, awful, awful. I would not have even given them one star, except I had to.

They couldn't install. They told us that they would disconnect and would connect them back when we got the keys and they would start again. They refuse to acknowledge the long service we had in Oregon and they disconnected us. They are demanding nearly $200 we don't have and they will probably take it to collection. We are 72 years old and live on tiny social security pensions.

The money grabbing poorly trained customer service reps, (at least 5 of them today) gave my husband and son many different solutions not to pay it including a copy of my power of attorney saying he is too ill to continue with this service. After going to the trouble of getting it out, making copies and calling them for instructions as to how to get it to them they said the CS gave my son the wrong information.

Every CS has a different story. It is not our fault that we followed their instructions to the letter and now they are saying it is our fault that we did. We live on very tiny social security and don't have the funds to pay it. It means not buying food or drugs we desperately need.

The roof leaked. I called Dish several months later to ask that they send someone to fix this, remove nails and reroute coax. Dish rep said it was not their responsibility and I would have to pay $95.00 to them to fix this.

This is totally absurd and disgusting behavior. I am canceling them as of November. Also, each day their picture freezes in perfect weather in the entire Mid-Atlantic area. Of course it freezes during any rain.

Each time I called, either with a billing question, to make a payment (incredibly difficult if you don't have a TV package as well, by the way), to set up an online payment account, etc., the representatives had no idea from their information, that I was only an internet customer, with no TV packages.

Over the course of several months, I was constantly asked to "Just go to the website and use the easy payment process there. " No representative was ever able to set up an online account for me, nor was I able to do it myself. I was able to get to a certain screen, then never able to proceed. The reps tried while on the phone with me, with similar results. So, my first piece of advice is, do not use Dish Network for your internet needs. The service is unreliable, the representatives seem clueless and the payment process reduces you to basically having to send a paper check, or spend hours on the phone.

After several months of service, I ended up moving. When I called to ask about canceling, the representative asked if I would like to transfer service to my new home. I said no, first because I could no longer afford the expense, and second because I was moving into a city where many better and cheaper internet options were available. Once again, I had no TV services through Dish Network, but the reps kept asking me about my TV necessities.

When I invoked the cancellation policy because I was moving, I told them I would not be able to pay it immediately. They sent me an email after I had moved with instructions to use a special box they had sent, for which I would also be charged, to send back the equipment. About two weeks later I began receiving calls from a debt collector about the money and equipment. I was being charged an extra 500 or so for the equipment. When I told her I never received the special box, she confirmed my address and we discovered the person who took my cancellation call never entered my new address into the system properly! They had sent a total of 8 boxes to the farm address, where I was no longer living! I finally got the box, packaged the modem and router and sent them back.

During two different phone calls with mercifully competent staff, I told the reps at Dish and the debt collection department that I would need to space the remaining payments over two pay cycles, one after the end of October and one after the 15th of November. Over the weekend before Halloween, Dish Network pushed through a payment on the check I had used to set up my initial account! The payment was for $332.50 and was listed online under my pending transactions on October 29 and 30. It came out on October 31. This morning, at 8:22 on November 4, I found another charge, completely unauthorized, made by Dish Network on that card, this time for $220.00.

At 6:20 pm, I got a text saying that they got turned around and needed 35 more minutes. At 7, he then sent me a text saying that there's an accident on the highway right by my exit. At about 8, he sent me another text saying that he couldn't find a line of sight and my money would be refunded in three to five business days. Today, Thursday, I called to see why my money had not been refunded and the lady said that it shows I have service. The installer never put it in the computer because there was no "line of sight." Honestly, I think that the installer lied and just didn't try. I live in a bad area and I just think that he was scared that it was getting dark and wanted to leave! Now, I have to wait three to five more business days!

I gave them 1 star only due to the fact that I had to in order to submit this, but they clearly don't deserve any.

Finally, after two hours, I got through to a supervisor. Again, I thought my issue was solved until I got another e-mail, this time confirming the cancellation of an order I did not cancel. I called again. Again, at the end of the phone call I thought everything was resolved. Then, at about 11:15 this evening, my husband and I were watching TV and a message popped up on our screen saying something about our programming being deleted. We went into our DVR programming only to find that it had all been deleted. We did not do this. We were not even holding the remote!

I called again, this time it took over an hour to reach a supervisor. Again, I was disconnected multiple times and two operators hung up on me. I was basically told that we must have accidentally erased our programming. As I stated before, we were not even touching the remote at the time this happened. It was about three feet away on the table. After being disconnected several more times, I was finally transferred to a supervisor in the technical department. She answered the phone, said her name was Jill and then,she disconnected on me. I called back one final time and asked to be transferred to a supervisor in the technical department and I was again disconnected. It is obvious that this cannot be resolved through Dish's customer service department. As for the star rating above, "0" is not an option. I had to select at least 1 star to continue. They do not deserve any star!

On June 7th, Dish network took 234 dollars from my credit card account. According to their customer support, it happened because I had setup automatic payment and, even thou it should never had happen, their computer automatically deducted the cost of the second receiver from my credit card account setup for automatic payment.

Well, Dish network sent a box for the receiver and I returned the receiver. I have an email confirmation of them receiving it. However, they never returned or credited the credit card for the 234 dollars and some change.

I feel this is a terrible customer service as I pay over $100 a month for their services, so I would like to have the big network channels that evening shows come on. They offered to give me so much off my bill but I told them not to worry about that because I just wanted the channel that I pay for. I will give it a few days then switch to another TV provider. I'm not sure how long I have on my contract, but I am not willing to pay a cancellation fee since they have failed to provide me with an alternate option.

Ten days after having Dish, I did not like the program and I could not get the blockbuster on demand. Dish refuses to close my two-year contract or they threaten credit report for 420 dollars or pay that amount to get out of contract.

The installer said that this was a refusal of service, so he simply installed the new HD box to the other room, and showed me how it worked, then left. I then discovered that the one in the living room isn't even connected to the DVR.

Dish tells me that I have to pay another $65 for a service call to get this and if I refused to let the technician install something, that is a refusal of service. They will not listen to my not wanting a third dish up there, a few feet away from the one. It is ridiculous to have a new one up there every time an installer comes out and that they should at least take down the two disconnected ones.

I have tried to talk to them for months, now. So, no HD, no DVR in the living room (only the kitchen now, not the other two rooms). I still have one inactive dish sitting on my roof, with the one active on the other side.

On Oct.29, Dish Network debited $280 from my account, which I did not give them permission to do. I called Dish Network and they told me that they didn't need my authorization and that since they had my debit card number, they could take it out anyway. The only reason they have it is through me making payments through the automated system, which is only giving the permission to do a one-time debit. When I called to dispute this with the bank, they advised me to contact Dish Network and have Dish Network give the bank an authorization code, and that the money would be credited back to the checking account.

I called Dish Network back and they did a conference call with myself and my bank, and gave them the information to get the money credited back to the account. I spoke with Corey ** from Dish Network and she said that she took care of everything. The bank said that it would take about an hour to update. A couple of hours later, the money still wasn't credited back to my checking account. I called them back and they told me that Dish Network still hadn't sent the money back.

We called Dish Network again and they told me that they weren't going to credit our checking account back because that's not what they do. I explained to them that they had already called the bank to set everything up and they then transferred me to a supervisor. When he got on the phone, he was rude from the beginning. He lectured me about paying my bills (I have been out of work for 2 months). He then told me that he might try to get half of our money back but that he wasn't going to put in a request for all of it. I asked him why they did the conference call with me, them and the bank, and then they gave the bank an authorization code if they didn't have any intention of crediting the account. He told me that they didn't have authorization codes. I told him that the first person I had talked to gave me the authorization code so I knew that there was one.

He then told me he just wouldn't try at all to get me a refund. I tried to explain to him that I just wanted to know what that number was that his employee gave me but he cut me off mid sentence and told me that if I kept asking questions, he wouldn't try to help me. I asked him to let me finish my sentences, but he told me that he would hang up on me. He kept holding that refund over my head and threatening me with it. I have filed a complaint with the Better Business Bureau and my bank has also filed a claim with Dish Network as a fraudulent debit. We never signed anything saying that they could take money out of our account unauthorized and they never explained this over the phone. Once everything is settled, I will never do business with them again.

When I called Dish Network to cancel the service and asked that they waive the $400 fee, they refused. I was transferred to supervisors and spoke with the execute team at Dish Network national conflict resolution center. I was told that they would cancel the service, but I would have to pay the fee. My position is that they had broken the contract by not telling us that they could not deliver service. Since they are unable to provide services when it is raining or snowing and they failed to disclose this fact, it seems unfair to me to be charge the early cancellation fee.

Please advise me of my consumer rights and what can be done to stop Dish Network from conducting business in this manner.

I immediately called Dish and they sent me out a label, but no box, to return the old receiver in. I kept very close tabs on the tracking and delivery of this package as I just had a "bad feeling" about it. As soon as it was received by Dish, I printed out the information showing when it was received by them and who signed for it. Wouldn't you know this last week I had a very rude surprise when I found that my checking account was down $212.50! Of course, this had to happen while I was at work with the tracking information at home. I immediately called Dish and let them know that they had charged my account in error, that I had actually returned the receiver and had proof of the receipt 2 months ago!

They would not take my word for it and I had to stay on hold for over an hour to speak to a supervisor who basically called me a liar in not so many words and yelled at me while doing this. I was so upset that I could not think straight, so I had to hang up. When I got home that evening, I called Dish to give them the tracking number and then asked to speak to a supervisor to get my money refunded. This put me in a horrible financial crunch. By them, doing this it sent my checking account into overdraft which left me no gas or grocery money for the rest of the week. I, like most people, are living from check to check and this sent mine into a tail spin. I asked the first supervisor that I spoke to during the day if they were going to reimburse me for every overdraft fee for items coming into the bank that I had already written checks for that was supposed to be clearing. She told me that they could not do that.

When I called back that evening, I had to call twice because the first time, for the evening call, they put me on ignore for over 30 minutes. When I called back, they did not even have a record that I had called in a few minutes earlier with the tracking number, so I asked to be connected to a supervisor again. After another 30-plus minutes, a supervisor came on the phone. I asked him the same thing if Dish was going to pay for all of my overdraft and any returned fee items while they are holding onto my money that they stole from my account. The man said only if I sent him my entire bank statement to prove that anything in overdraft was their fault. I was told that even though the payment was done as an electronic funds transfer, they were going to have to hang onto it for at least 5 to 8 more days to make sure that it cleared their bank, all the while I'm sitting here with no gas and grocery money!

I'm so furious that I can't even describe it right now! Being in a rural area, we are very limited on our choices of viewing sources, so as soon as we get a new choice out there, Dish will no longer be my provider. Their customer service is below horrible! I have never been screamed at by a customer service representative, much less the supervisor. I really do not know what else I can do. I cannot even find their contact information on line for formal complaints!

Dish signal is lost in bad weather in South Florida frequently. They never apologized. This is organized theft by a big corporation. It requires an investigation in my judgement as a consumer.

I called Dish Network and asked about the call. I was informed that they did not call and there was no open order. When I insisted to know why so much information about my account was available to the caller, I was told that one of their retailers may have called us. I believe that Dish Network shared our information with their retailer to force us to buy the equipment that we didn't need or want.

After many calls, 1 thing was common: (they said) "You owe us money." Horrible, horrible company. I don't know how they stay in business. And I'm easygoing and a Christian, and they got to me. Remember, you reap what you sow. What goes around, comes around. Bigger companies than you have fallen and closed up shop. So remember that, Dish TV.

Basically, Dish Network thinks it has the "so called" right to hike up your bill at any time they want, and when the customer thinks that is wrong, they respond with: "it's the authorize retailer fault" or the "it in the contract you sign". Remember, it’s not "your fault", it is the dishonest practices of Dish Network. At one point, the Attorney General’s office in Colorado actually set a law suit and fined Dish Networks for the same deceptive practices that they are "still doing" Tell your friends and family, do not use them for any reason.

But for me and others that subscribe to this particular package have received some of the most inane program selections that are just there to fill broadcast time and they still demand top dollar, and their programming is no better than their competitor who is just about identically bad. With just two broadcasters, they are more of a cartel in the way they operate.

When we cancelled, they required us to go up on our roof and remove parts from the Dish for return. Additionally, they sent call tags for the controls to be returned. Recently, my wife receives a collection letter from a company demanding payment of approximately $32.00. We did not know what this was for. My wife called and was told that it was for freight. They told her that they were very sorry but there was nothing they can do and then transferred her to other people that told her the same.

She called both Dish and CenturyLink and got the same run around. There was never an indication that we had to pay the freight to return the devices. They came and installed them and we stayed the length of the agreement and yet they wanted us to endanger our well-being by going up on a roof to get their parts.

We will take every effort from now on to tell every person we know about the deceitful ways they do business, this is both Dish and Century Link. We will tell at least one person that will tell others and this will add up to over 200 people who will hear about the poor business practices of this company.

On October 19th 2011, she spoke with a very unprofessional representative who said that if she closed the account, they would just take the early fee $250 from her Visa. She refused to allow her to speak with another representative. The senior asked for a supervisor, then the representative told her to call back and hung up the phone on her. This lady needs help and would rather not eat or buy medicines to keep her good credit. Please help. I know there are quite a few senior that are in this situation. At the time they signed the contract, they were able to pay their bills. Due to the government cut backs and the economy, they are really facing hard times and Dish is just not in the budget. Is there any help for them? What can we do?

I've also had a great difficulty watching a majority of the channels that I paid for, in the last spring, early summer and early fall. I continuously get error messages on the screen claiming that the satellite signal could not be acquired. Why? It's a clear, calm day, no wind, no excessive shrubbery, yet the channels will not come in, at any point in the day until the weather gets cooler. I'm being charged for my full channel subscription, but only getting a fraction of the channels.

Also, the remotes are worthless! I have to press any button several times to get a response. I have fresh batteries in them, I stand in front of the box and continuously press the buttons while moving closer and further away, but I'm still getting no response. Let me break it down: Unfair billing, no channels and no working remotes. I am now a very unsatisfied customer!

There is something called pro-rated charges for services used. The billing does not work how you want it to work and it works how the company wants it to work so before you get on here bashing and trashing a company, make sure that you do your research first. As far as NSF or overdraft fees, it's not Dish Network's fault that you can't manage your finances or that you don't have enough money to support your wants. Get your priorities in order, such as, I would rather feed my family and have money for gas, over watching American Idol!

I called Dish customer service, and they ran some diagnostics and determined the receiver to be faulty and sent me another one. I hooked it up and it worked fine, except that the phone line is still not connecting. I plugged a phone to the same cord and jack that we were using for the receiver and it worked perfectly. I called Dish Network and was told I obviously had a faulty phone system and needed to get it fixed. I objected, saying the phone was working so the receiver should be working.

The first technician could not resolve the issue and put her supervisor on the phone and he was no help either. Even if I paid a technician to come to my home and certify that the phone system was not the problem, they refused to reimburse me for that service. I was told by technician named James that I bought Dish Network service to watch TV and that the phone connection shouldn't concern me since I could order PPV over the phone myself or online. I argued and threatened to expose this and was threatened by James with a law suit. I am not stopping here. I plan on posting this where I can so send your boys after me, James. He also refused to connect me to his supervisor. Needless to say, I'm ending my 15 year service with Dish Network.

But I am filing a claim because Dish installed a dish (without my permission or knowledge) on my property with a recent roof at **. Obviously, at some point DISH came and moved that dish off my roof (overhang over the porch) and placed it along side of the (brick) building. With the moving of that Dish, it appears the installer put the ladder on the gutters over the stairs at ** (as there is ladder marks on the gutter the Home Improvement guys pointed out. The installer must have started to fall and pulled the entire gutter away from the frame of the house.

I don't live there and didn't notice the damage until the porch was recently replaced. The water has been running between the gutter and frame. I can see all the nails sticking out where they were attached to the house. The Home Improvement companies quoted about $200.00 bucks to fix the project. It's been weeks now and I can't get a response from Dish from letters to Wisconsin and calls to "Ian" and Michigan. I will be getting the damage fixed today; I took excellent pictures and will be submitting the claim to the corporate office for reimbursement.

I called in at 8am on the 17th because it was not showing pending on my checking account, and was told that the refund was rejected by DISH Network. They said that $170 was what the entire bill was and that they could not refund a bill once it was paid in full. Remember now that two other associates had already told us it was refunded and would be back on my account in 3 to 5 days. They are telling me today they can only refund the amount that is overpaid which is the $83.00 I paid the same day after they took the $170.00. This, in my opinion, is wrong, deceptive, fraud, and just plain stealing. I was told by no one till today that the refund had to be approved by their corporate office, and they declined the refund because it was the total amount of bill.

I argued that on their website all I needed to pay was $83.00 not the $170.00, and they told me that there is nothing they are going to do. Then the associate told me today that it will take another 3 to 5 days for the $83.00 to get back on my account. I do not know about anyone else out there, but to have $250 tied up and taken without my permission, and I have a wife and 3 kids at home, is going to be tough.

Later, when the boxes are arriving, they send me an email telling me that I will be charged (they will debit my charge card which they have on file) if I choose to use their mailing labels which are on the boxes. I replied to the email saying that I will not--these fees were waived. But I could not get a response from them acknowledging this.

They also sent me another bill after the cancellation (prior to the boxes ) for $6 and some change. I phoned to ask what was this for, and I was told to "just disregard this." It seems to me that they try to get money out of you in every way, will tell you what you want to hear when you protest, and then just take your money out of your account! Well, as it turns out, we stayed with them at no contract and a $5 per month fee reduction for six months. So, I still have the boxes. I guess I will have to deal with that again down the road.

I had called them all irate when they increased my rate about six months into service and the guy told me, "I am shipping you the boxes right now." He told me that I could send my equipment back. He did not try to work with me as a customer at all and couldn't care less about my issues. Now, I see that many others have had the same experiences.

The representative suggested that I run a connection to a phone jack, which is across the room, and I told him that it was not an option. The representative stated that the only other option I had was to set up my account for auto-pay and the fee could then be removed. I again told him that it is not an option because I do not want someone else controlling when my bills are paid. It is my responsibility to make my payments. I also contacted DISH Network's feedback@customermail.Dishnetwork.com and received the same reply.

I’m exceedingly unhappy and Dish TV has no idea what customer service is. What is worse is the telephone tree that you must navigate in order to get to talk with someone that takes about 20 minutes and then when you think you are going to talk with a live body the line goes dead. Of course the service rep says that never happens to her.

Anyway, we felt that was not a very professional manner to handle calls, so we called yet again and asked to speak to a manager. Jerry **, was short with us from the beginning. First of all, he was hard for us to hear b/c of all of the background noise on his end. He said it was b/c it was a call center and "of course it was going to be loud," he snidely told us. While I was explaining to him about the issue with our remote, the "dropped" calls and the fact that we still did not have a working remote, he continually interrupted. He told me a few times, "I don't care about what happened with the other technicians, what is the problem with the remote?" The entire explanation on my end took less than two minutes but he constantly interrupted like he was in a huge hurry and could not be bothered. I remarked to him, "Please don't get snippy with me. I've already dealt with bad customer service enough tonight." Then, he really went off, so my husband grabbed the phone from me. My husband asked him if the phone call was being recorded. Jerry told him no, so my husband asked him to have it recorded and Jerry said that that was not possible. So my husband said that we would record it on our end with our phone. And Jerry said that no, that would not be authorized. My husband, a former police chief, said that, yes, it is authorized if I tell you that I will record it. Jerry then said a string of ugly words and hung up on us.

We do not believe this. We don't usually get into it with folks anyway, especially like this. So my husband is angry and insists that we call again. I am just frustrated and start Googling direct TV. So we call again and ask to speak with a manager and we talk to Lisa **, and first she tells me that Jerry is in a different office, then later on the phone with my husband, she tells him that they are in the same office, so who knows? Anyway, she tells us that she will send an email to Jerry's supervisor. Since she is at the same level as Jerry, I don't feel comfortable with that, so I ask if there is anyone higher than her that I can speak with. She says that no, her supervisor is not in. I ask her when he will be in. She says that she has no idea. I told her that ''that does not seem right.'' She tells me that she doesn't care how it seems I just have to take the email or leave it. My husband talked with her for awhile and he asked if he can record it, she says no and hanged up. I have only had DishTV for 6 months but I want out of the contract. I used to have DirecTV and never had these kinds of problems.

With the new automatic payments I wanted to try again, but I can’t get this old charge taken off and no one will even look into it. That's what the computer says, it can't be wrong. The time it takes to talk to these people and the lack of trying to help is terrible. What about trying to help the customer and not make them mad, they want to tell everyone in the world do not use Dish.

Matt (supervisor) took over the call and was very rude. I asked him if he was familiar with my account. He said that he was looking at it. I said that if I am only entitled to $0.24 per day, then my bill should only be $7.20 a month if that is my daily rate, multiplying 30 times $0.24. But my bill is $18.50 per month. He said, “That is what you are getting. And if you don't have anything else to complain about, that is it.” While I was still responding to him, he hung up on me, although I was still courteous and never got rude with him.

I checked my account on October 13, 2011, and $100 had been taken ($50 for the first bill and a $49.95 processing fee). I called and was switched from DISH Network to Better TV, which is their processing center. I was on hold for an hour of the 2 1/2 hours I tried to speak with people about the disparity in services offered and billing practices. The HD was now extra, and my bill is going to be more than $50 per month. Orders for TV and Internet service through DISH Network were incorrect. To discontinue automatic withdraw for the account is going to cost an additional $15 per month. I am very, very disappointed with how DISH Network deceives new customers, offering promotions they do not honor.

After numerous phone calls and emails, I received a phone call from Bill ** the complaints adjuster whom I was following with for almost a month now. He asked me if anyone from the investigations department had contacted me which they did not. Then he told me that he had all the pictures that the investigators took on his desk and it looked like the water leak that I had, came from my gutters. I tried to explain to him that the gutters are 2 feet below the leaking point and that one of their technicians whom I provided the name and date had caulked the holes that the old technicians had left after the damage was done. But all my efforts went to no avail.

I told him that I was very upset at the company's policies to which I've been a customer for the last 14 years, and that they are taking me for a fool. I told him that I want to discontinue my services with DISH Network and, rudely, he told me that there will be fees for doing that.

I also called the previous week to let them know. The representative stated that he would note on our account that the payment has been mailed and that I did not have to worry about our service getting interrupted. However, our service was shut off today.

Since we signed up with Dish, we have had several problems with representatives. For example, we were told originally that we were going to get 2 HD DVRs, but we only got standard definition boxes. We tried to rectify the situation, but we were told that in order to get the boxes we were promised, we would have to pay for each box. We were told that there was nothing else we could do and to try to talk to the sales company that set us up with Dish to see if they could help. The sales company told us that they were surprised that we were referred back to them and that there was nothing they could do.

We were also told that we qualified to get free DVR service. This is not the case as we pay a monthly fee for it. We spoke to a representative about that as well, but we were again told that there was nothing that could be done about it.

We are very unhappy with Dish, specifically with Customer Service.

After 15 days or so, I started missing channels. When I talked to the customer care again, they said that they moved the channels from 61.5 transponder to 118.5. Now, I am missing those channels until the Dish person comes and manually moves the dish to point to the new transponder. I cannot even record the programs to watch them later and I am missing all those programs. Before shutting down the channels or moving, aren't they supposed to point the dish to proper transponder so that customers do not miss programs?

I am being cheated and lied to, and on top of this, I am told, "You are in a 24 month contract," so I will have to pay $235.00 per month for the next 24 months or there will be early termination charges.

Also, I sent them a payment on 07-15-2010. The payment was due on 07-18-2010. I received a call from Dish Network on 07-25-2010 saying that I had not made a payment. So I sent them another payment on 07-30-2010. My first check came back, and they had torn it and the envelope and sent it back damaged. They never called and told me they had torn the check, so I had to put a stop to it.

I was charged overpayment for months for a DVR that I was supposed to get for free and never used. And I had to put a stop on a check that they had in their hands (It cost me thirty dollars to do so.), when they have just told me they had ruined the check.

Last night, I decided to call and try to get them out here again and spent 3 hrs on the phone with a total of 6 reps. The first one tried to get the remotes to work although I told her I just wanted someone to come out. After 1 hour, she said she was not able to fix the issue & scheduled to have a tech come to our house two days later. After hanging up with her, a 3rd TV that was working just fine prior to this call, wasn't working. All we had was a snowy picture & couldn't change channels. I called back & after talking to several others, I got a supervisor who spent another hour trying to fix what the last person had done to the 3rd TV. She was not able to fix it and because I complained loudly, she said she would do a "bump" and get the tech to me the next day so I didn't have to wait 2 days. I had someone come to my house and sit here from 12-5pm when the tech was supposed to come. The tech never arrived. So I called again and was told they never changed the date & the tech wasn't going to come until Wednesday as they had originally planned. I don't have anyone who can sit at my house on Wed for this so I'm still with only 1 TV of 4 working & I'm paying all this money to them for what? They don't put anything down in the notes that you discuss with them and it's so frustrating getting nowhere with these people.

I come to find out that I was paying premium protection and you are not supposed to pay the ship back fee. I believe that people need to be aware that Dish Network does not come and remove the equipment. You climb up the roof and remove and then pay to ship back. They should pick it up, especially when they have customers that have been paying $88.00 a month for 10 years+.

They don't care about their customers. I don't know how they can advertise as the best. If I had the money, I'd file a lawsuit without a second thought. The stress has caused me to have seizures and be hospitalized, and the time wasted on the phone caused overage charges on my cellphone. Letters and voice mails all go unanswered.

I have done everything they have and I still can't get working service. What is the trick to this? I just want to watch TV and relax. I have to call in several times a week. And on the days I don't call, I'm just too tired to argue with them; it's not because it's working.

I expressed my concern with a supervisor on how terrible this is for our planet. He agreed and continued to say it’s about advertising. They don't want us to take it down because of advertising. They are hoping we keep it up, which is why they don't want their satellite dishes returned to them.

Upon hooking the second setup (same scenario) three days later, the exact same thing happened! Coincidence? I think not. Well, I called Dish again and they sent two technicians (not long out of diapers) to fix the problem. They were more worried about watching Spongebob and texting on their cells. Then, of course when you call Dish (#1 in customer services), you get the most hilarious song and dance. After that fiasco, the billing nightmares started and, up to the writing of this complaint, is still going on. I am not a math major, but 10.00 - 5.00 is still 5.00! Our bill was never credited right. For example, the balance was 74.95, the payment was 74.95, and the remaining balance was 61.59? Wow, the poor folks that have to count every penny don't stand a chance.

If you just pay what the statement says (how nice for dish to double dip), I guess that is why their revenue is in the billions. It sure isn't from their customer service or great deals because in my 30+ years of dealing with companies, this is by far the worst. If my contractual obligation wasn't for two years, I would have them uninstall it. Shame on you Dish. Charles and Cindy, you can't really be oblivious to the problems. When you lay down at night, I hope that you think of all the people that are being taken advantage of by your company. I believe that what we do in life is a reflection of who we are. Your company needs to hold a mirror up and make some changes because the satellite is out there for anyone to capture and someone that has the brains could do the same thing, and hopefully do it with more care and concern for their customers.

Dish seems to evade any consequences. My consequences are being disabled and in a wheelchair, and the television is one of my only forms of entertainment. Shame on anyone who takes advantage of consumers like Dish does. I would like to see them atone for their actions and questionable ethics.

Then I found out I had a “recordable" DVR. I didn't order it. I am too busy to watch TV much less record it. Nothing is that good. I called dish and said I wanted an exchange. I was told that I had to exchange it in Oakland Monday - Friday meaning I take a half day off work! Note that I was charged an extra $5 bucks for a year! I couldn’t take time off work to exchange it. I come to find out 3 months later arguing about something else. I threw in my story. She said she’d send a non-recording unit and stop the extra charge. I made the exchange simply by mail. But no refund on all the bogus charges.

I've had nothing but problems with customer service telling the truth or knowing what they are doing. Then I found out I had a contract for 24 months. I have enough to dump dish without paying a high getting out fee.

I called them and after a while of speaking with the Customer Service agent, he transferred me to his manager and they said that there was nothing that can be done! Well, I am now extremely negative in my bank with other bills to pay and I have no money for food! I only planned on the $62.99 to come out and not the extra $20.18! I am screwed. I have always made my payments and I have never had trouble with Dish Network but now, because of terrible service and no feelings towards the customer, it makes me want to start shopping again.

I want the difference, that was charged to me, returned and the NSF fee I have to pay my bank, plus any additional fees paid at once!

When we called Dish, the representative was rude and we get no answers. I've sent an e-mail to Dish, but of course no response, and they don't put an address on their website to send written complaints. I feel this is a case of "elder abuse" and taking advantage of the elderly.

I called the company about the problem. They said they added $6 for a "protection plan" and something else (could not understand the thick accent). She said this was automatic after 6 months, unless I called to cancel. The problem with this type of add on is that I have no clue that I have it. There was no paperwork stating what I get out of it or even how to use it (what's next?). After a long discussion with a representative and a firm resolution to cancel the "protection plan", she informed me the cost would now be $51 a month. My math may not be that good, but it's better than that. My bill should go down, not up. She told me I was not considering taxes. I told her I was only looking at what was taken out of my account every month, once again bottom line.

Companies like this should not be allowed to access an individual's checking account, with a proven history of deceptive practices. In one hand, they show you a fixed price for 12 months. But the hand behind their back is full of intangible, meaningless, undisclosed, and deceptive automatic options that will go into effect if you don't call to cancel. This is theft.

Come on folks, I was there all the time and he never put even an additional screw, but he put new cables and tie-wraps. But the rep said that the tech changed the dish and feed horn. I asked if was that not for a different customer and he insisted that was mine. I asked to talk to someone higher than him. Finally, a strong lady said, "Sir, you will pay the bill or we have the right to report you to our collection agency and you will face the consequences". I asked, "So what about the 14 days without service because your technician did not show up?" She replied, "Sir, that tech is not a DISH network employee but he's an authorized dealer and we have no control over him. Thank you, and I will end up this call". A very strong lady she was.

It's very interesting, definitely media worthy. Whoever sent it must be the dumbest employee. As for DISH, I guess the joke will be on you, when you see this on TV. As for the current customers, use this to bargain to cut you guys a discount for keeping DISH in business. Good luck!

I had an account with your company, and in December of 2010 we moved from our residence in Ranger, Texas to an apartment complex in Eastland, Texas. When we moved I contacted you to transfer our service to the new place. However, at that time I was told by your representative that you could not service the apartment complex. I said I wanted to terminate the service but was told I had a contract so had to honor it even though your service was not available where we were living. Which, of course, is a very disturbing policy. Nonetheless, much to my discern, I agreed to send back one of the receivers and keep the other two, and pay a rate of $9.99 a month until we either honored the contract terms or moved to a place where the service was available.

In June of 2011, I received an empty box in which to return the receiver. I packed what I thought was the correct receiver in the box and returned it in the beginning of July as instructed.

Since then, I received statements from you in June, July, August and September 2011. The statement dated June 5th was for $14.21. The statement dated July 5th was for -$1.93. The statement dated August 5th was for $8.83. The statement dated September 5th was for $19.59. I would especially like to point out that at no time was there anything on my statement reflecting a $300 charge if the equipment was not returned. It is very important to note that, since in the online conversation I had with your Executive Resolution department, Kelly **, she clearly stated (which you can verify upon reviewing your records) your September statement showed the $300 charge. First lie.

During this entire online chat with two representatives, it was said many, many times that, and I quote "the reason you got the $300 charge on your bank account is because you did not return the receiver". At the time, as you can also see, I questioned not so much the fact that supposedly the agreement I signed gave them permission to do such, but the fact that they a) kept repeating that I didn't return the equipment and needed to find the tracking number, when I had indeed returned it and b) that you took money out of my account four months after I supposedly didn't return the equipment without any notification or effort on your part to contact me and let me know the equipment hadn't been received. This would have easily given me the opportunity to prove that it had been returned and no money would have been, very unethically, removed from my account. By the way, I Googled your company online and saw that this is a common complaint from hundreds of your customers. Food for thought.

After you representative refused to address my concern (as, again you can see in the transcript) and effectively just cut me off, I again went on to the chat and spoke to another person.

Please take special notice of the bolded text. I was told previously, repeatedly by the other representatives, that the reason I was charged was because I did not return the equipment (lie #2). Yet as you can clearly see above, this representative stated that they did indeed get my shipment, it was just the wrong one.

Perhaps you can now see why I find this whole situation extremely disturbing, and I have filed a complaint with both the FCC and the Consumer Affairs agencies. In summary, not only did you, if not illegally, at least highly unethically, and inappropriately accessed my bank account for a $300 charge, your representatives were dishonest and obviously were highly ineffective in correctly explaining the reason. Now you expect me to wait 7-10 days for a box to return the equipment, plus the x number of days it will take for that shipment to get to you, plus the x number of days I expect it will take your company to put my money back in the bank.

Here is my suggested solution: Send the box priority mail, pay shipping for priority mail, and return the money to my account immediately upon receipt of the equipment (although, under the circumstances I would expect it to be done now). All of this process should not take more than 3-5 days. I would also expect you to look into dissolving my contract with your company, without cost and as soon as possible.

I hope to hear from you soon regarding this matter.

The service rep put me on hold, came back and said, "Sorry, there is nothing that we can do." I then asked to talk to her manager or supervisor and, of course, I was put on hold for another half an hour, then got disconnected. Customer service? I don't think so. I also don't think that DISH Network has a heart for the "down on his luck" consumer who has been out of work, but still managed to pay his bill. So much for loyalty and a kind heart!

The service was set up in July 2011. The service was not clear, and problems came. Then, not even a month went by, I received a $250.00 bill--a shutoff notice. So, I took everything down, put it in the corner, and went back to cable. A couple of weeks came and we received a shipping box from DISH Network and UPS. Since our house looked like a graveyard of old DISH equipment, I decided to find a big box, and sent all of it back. The weight limit on the label was 15 lbs. I sent twice that amount.

No UPS would come pick it up so I had to find a place that was open longer. I took it down town and dropped it off. Yesterday, I was looking at my banking information and I noticed DISH debited $385.00. No notice, no warning. We tried to contact them. A man named Muhammed said that he would take care of everything. Wrong. He got mad that we had not sent the equipment back. How do we know that he is not sitting on it? So, today, I had to make some arrangements to correct it.

The last technician who came over told me that the receiver #311 was a piece of **. I needed to call DISH and get the 211 box, and that would solve my problems. They said that they would send me the box but I have to sign up for another two-year contract. I declined their offer. Then, they said I could buy the box for $150 without a two-year contract. I just got off the chat line and the price is now down to $99, and then it still went down to $49. Are you kidding me? DISH, do you have a clue what you are doing? I have called the state attorney of Ohio and they are going to look into my problem. I also filed a complaint with the FCC. All I want is to watch TV without it freezing or distorting. I am going to look into filing a class-action lawsuit against them. Is there anyone out there who knows a good attorney? I wish I had done more research before I got involved with these people! I don't like being blackmailed. I have had it, DISH Network!

I was sick because I waited and argued on the telephone for 1 hour. My blood pressure went sky high. I was so upset that I was screaming and all he would say was, "$9.58 please."

Many of the local folks that live in Harrison, NE with zip code 69346 had company and were about to enjoy the game. The company went home early to turn on the radio or find someone who had Direct TV in order to watch the game. Many of the local people here in Zip Code 69346 who have been faithful customers throughout the years are switching to Direct TV or getting ready to switch if Dish or ESPN cannot get this figured out. No one seems to care and so far nothing has been done. Any ideas?

After three months, money got tight so I needed to start cutting back on expenses and called to cancel my dish (which we didn’t watch much anyway). The rep told me I would have to pay nearly $400 early termination fee (which I was never told about) because I was in a two-year contract (which I was never told about).

Apparently, when the installer came to my house to put up the equipment and, you guessed it, I wasn't there because I had to work. So I had a friend there to let him in. My friend signed the paperwork, not knowing it was a two-year agreement and I by no means gave him authorization to sign anything on my behalf.

So, as of now I have cut my program back to the lowest possible plan and am seeking legal representation to file a civil suit against them. Don’t use this company, they are just bad business!

Yet, Dish told me that they cannot control them, or make them do anything (e.g. make reimbursements and et cetera). You will be in for the biggest aggravation of your life, joining up with this company-- I warn you. Once you give them your account number, it’s done. I highly advise you to tell your bank specifically to never to pay them more than a certain agreed amount monthly, according to your agreement made by phone. Record your conversation with Dish on the phone. It probably won’t help, but just for your own record and peace of mind that you're not crazy!

They will screw up your bank account, if you’re not overflowing in money. They put freezes on your account until their money is paid first, in case you have overdrawn at the time payment is due. So, any money put in your account goes directly to them. My biggest complaint was when they disconnected my services for being late, though I tried to call them before the deadline to make payment arrangement, yet my services were still cut.

When going over the bill of what it would take to get back on, including the fee for next month’s bill included, the representative while itemizing the charges mentioned that, in January of that year, I had upgraded to the gold plan from the original silver that I had been on, that I had ordered the sports package as well, adding an additional $20 (plus fees taxes etc). I told her that I never ordered either of those changes, and I'm the only one authorized to make changes on my bill. When asked who authorized it, she couldn’t tell me anything, nor did she understand, or know how it happened.

I then told her to make the corrections, and credit me back the difference for the overcharges from January. She checked with the supervisor, and told me that he said it had been too long, and no credit would be issued. Then she said that if I didn’t pay the balance by a certain date, they would have boxes sent so that I can return equipment. The boxes came along with the UPS people three days in a row (waste of their time). I wasn't about to ship back one damn thing.

They overcharged me by over $289 in services that I had not agreed to. It was about the same cost of their equipment, so we were even, as far as I was concerned. Plus the DVR is a handy little item; we were able to watch everything we had recorded previously, plus it worked on channels that they couldn’t remove or control. My bank account got all screwed up by them, and I never put another dime back into it-- knowing they were going to hijack it. Eventually, my bank closed the account due to inactivity--good!

People, in order to get the last word in on these thieves, simply close your account. Don’t send them their equipment, and they won’t be able to charge you for it. If your credit is a concern to you (Mine isn’t, I don't apply for credit. We pay cash usually, if we want or need something.), then you might run into problems. You will be taken for hundreds of dollars in bogus fees and charges that you will never get back, no matter how hard you cry. Don't let them win. Take back control-- they stole from you. I hope you take my sincere and truthful advice.

Masontown only has a few hundred residents to start with, so I guess everyone in Masontown works for Dish Network. Yet, I haven't seen a single install truck in the area? The toll-free numbers just give me the runaround, as does the live chat online. Dish Network reports that when a tenant signs the service contract, it indicates that the property owner has given consent to the service. I have never been contacted or asked to sign anything regarding making changes to my property. My lease indicates that any improvements need to be discussed prior to the improvement. Time and time again, Dish Network has installed satellites at rentals ruining wood or siding. When tenants move out, Dish Network does not come back and pick up the satellite.

Dish Network is taking advantage of naive renters who don't know how to ask installation questions and then blames the tenant. Dish Network is big enough to be able to address this matter rather than passing the buck. Dish Network could easily correct this by calling the property owner to gain permissions. Please get Dish Network to change their policies. Please get them to get that stinking satellite dish off my porch and replace the damaged porch steps. Tenants regarding this matter are Dan **, Adrienne ** and Mike **, located at **. They can be reached at **. They moved in the beginning of this month. They should not be penalized for Dish Network's deceptive business practices. This happened less than 6 months ago with a tenant Brittany ** on the same street with DirectTV. I complained then and a form for damages was sent. Now, Dish Network reports that they do not have a damages form. I find that hard to believe.

He began to tell me that he is from the sales department and could not help me with this problem. I asked him to transfer me to someone who could help me and he said that there was no one there who could help me and I need to call another number. I asked him to give me that number and he gave me the number I just used to call him! I explained to him that the number he was giving me, is the number I called when he answered the phone. He told me that there was no other way to help me. Why does he work there?

I called immediately after finding this out, and I was given the runaround. I was on the phone with people who could not speak proper English, or could not be understood. I begged to talk to someone with a working headset and who were understandable. In fact, a supervisor told me that they do not have Showtime On Demand and that it is Showtime’s fault, not theirs. I wanted out of my contract. They said, “Too bad, so sad, were rude as all **”, and they hung-up on me! I am now seeking legal action to get out of my contract. It is so that it would not affect my credit score, that I had worked so hard to repair after a bankruptcy over fifteen years ago.

I am aware that I have to return the equipment and I am willing to take it to the areas near where I live. However, they say that they will mail a box for the delivery of the equipment. Inside the box, I will find a label to send it. If I choose to use the label and send it, Dish will charge me $15 or otherwise, I will have to deliver by post which will cost me more. I am unhappy with this management of customer service and look forward for a resolution.

When I found a small place to live in, it came with free cable and they still will not let me out of the contract. They want $367 to cancel the contract or I still need to pay for the Dish even though I can not use the service now.

I can't help that I no longer have a roommate or that I had to live with friends. My financial situation changed but that is life. How about using some common sense? Also, free movies can take up to two days or more to download. Pay movies download instantly. I feel I am being taken advantage of.

We started the ball rolling. The guy from Dish told us that our services wouldn't change and he would add another DVR to our third bedroom "for free" and give us HBO and Cinemax for 3 months and NFL programs for a year - all for "free". This was all a lie since they haven't bundled with CenturyLink since August 2010. We got our phone bill, thinking it included Dish Network. It did not, and it wasn't any lower than it had been for years.

We called Dish, and they said that they did not bundle with CenteryLink and that we owed them $300.00 for the new DVR and that they could charge us a $150.00 installation fee if they wanted. So they scammed us. I couldn't believe that they would stoop to this level. We called and explained this to 3 different people at Dish and they are like Robots saying, "Sorry for you inconvenience, but there is nothing we can do."

We didn't even want to change our service, but they scammed us into it. They gave fake names "Steve" #TS3. They agreed that they had given us this deal at first, but since there is no bundle (which they said they did), the price is $88.99 per month instead of $62.99 per month. They more or less told us that we better not mess with them or they will charge us for a bunch of made up fees.

On Aug 17th, I called Dish Network to exclude the international package, at the same time, inquired about how many more days I have to make a final decision. The service agent was surprised about my question and told me I do not have any time left and I have a 24-month contract. I was upset and asked them to research before they charge any more money to my account. Then, I received an email from Dish Network canceling my account. I replied asking if that is their method to resolve the issue. I received an answer that yes, everything is taken care of.

However, on 9/10, they charged my credit card for $375. From then on, I have wasted my time calling Dish Network to review the details and false promise they made while signing me up. Now, they said they cannot do anything but to contact Sterling commerce as they are the company. During these calls, I have always experienced different answers from different agents as usual.

After going from customer service rep, to supervisor, to executive accounts manager, I was told to fax in my statement. Well, this month, lo and behold, it happened again. This time I'm fuming. I got the runaround. Yet again, they still "couldn't" find any record of a payment being made. This company is the biggest scam. They shouldn't be in business. And if you are not already in a contract with them, stay away! Previously, I had autopay "decline". So, I called in my payment to have it restored again. My account got charged twice and they never refunded the money. I can't even begin to describe my hatred for this company after all I've been through. They are the worst.

Also, I received an email from them to let me know that I have to pay $15 to ship their equipment back. I called and asked why was that and whether it was clearly said on the contract I signed. I was transferred 7 times and after 1 hour and 23 minutes, I finally talked to this Chris person. He told me he's an executive officer at #52543. I asked for a copy of my contract. He said I should be able to look it up online myself. I said, of course, I cannot because they had blocked my access to my account. He said too bad then and that this is their company policy. I asked if he is aware what consumers say about his company. He said of course, "but that's only 'some people' talking, he can't control it." I told him my concerns and he said OK.

Is there anything I can rate less than one star? Maybe in a scale from -100 to +100, I would rate them -100000. They are worse than any of the companies I have dealt with.

One of the accounts was closed with a zero balance and the other account was active. Alan asked what was going to be done about it, since their company never checked the information thoroughly and now another person is using the DISH Network service with his social security number. It seems (at that time) all they cared about was opening another account and making some sort of a sales quota.

The service rep told him she would have to put him on hold and transfer him to another person who could further assist him. Well after 22 minutes on hold (nobody ever got back to him) he hung up. I urged him to call back. This call was answered by a person named Cheri, she was of no help whatsoever. Again we were put on hold and had to wait (at least 10 minutes on hold), we were transferred to a person named Virginia.

Here my husband had his social security number stolen and used by their company for their own gain and he was treated like the crook! I asked this Virginia person if they were going to do any investigation on their end. It was because of their company's sloppiness, stupidity, greediness, flat out don't care attitude. I asked Virginia who heads their fraud team. She just sat on the phone. There is no fraud team. Instead, it is up to my husband to contact the Federal Trade Commission to get the mess DISH Network made straightened out.

It doesn't sound like they’re going to do anything against the person who is using Alan’s social security number. As for the so called rep named, Virginia she has about as much people skills/compassion and understanding as pond scum. She was very rude and could care less what had happened. She wasn't going to do a thing. Aside from using Alan’s' social security number fraudulently to open two accounts for another person they never even said they were sorry for their actions. It's because of their greed, wanting that sale and just plain old stupidity.

As a customer service supervisor, I must say they have the worst customer service. In fact I'd go as far to say they have no customer service. It sounds like a boiler room operation with a bunch of kids trained on how to simply answer the phone. As far as your star rating-This Company doesn’t rate any stars just a big fat zero for using fraudulent information to open (and keep the accounts active). When the true owner of the social security number wants to open an account, they are treated like a crook.

They were going to charge my credit card $300.00 dollars over a broken receiver box. They sent me a call tag and a box to send it back and I did what they said. They didn't get the return box. I spoke to **, the supervisor, who refused to help me and wouldn't get me to speak with anyone from the corporate office. He said that no one is higher than him and that he will not give me the tracking number. I am very unhappy with how I was treated. I am a customer who should be treated well. This is no way to run a business nor to talk to a customer.

We were sent two boxes so that we could return the equipment. The $15 per box, I thought, was a reasonable. I mean someone has to pick it up and deliver it so there is a fee but when my wife called to find out when we would get our $50 back, we were told that we would not. They said that they do not return over paid money, even though I was told that we would initially. They keep it in case we decide to ever return to Dish Network so that it can be applied to our next account. She went to the top supervisor and that is what was said.

I think this is stealing. Its our money! Sure its only $50 but its ours. We overpay other things like utilities, internet, home security, etc, and never have had that happen. I will never recommend Dish to anyone because of their service, it's just ridiculous!

The next morning, I received an email from Dish Network stating that my email address has been changed. I immediately called Dish and told them that I never changed this, and there has been fraudulent activity going on with my account. They looked over and said that several pay-per-view programming packages have been ordered through my account (I never imagined pay-per-view can cost this much!). Dish network agreed to reverse the charges and purge my online account. My credit card company cancelled my card and issued a new one.

Two weeks later, my Dish Network account was disconnected. I called and they said that there were pending charges on my account. They refunded only $2,042 of the $2,357 charged to my credit card (the credit card company paid them back since they already reversed the earlier charges of $2,357). I called Dish Network again. After two hours, they agreed to refund the remainder. A week later, my account was disconnected again saying that I have pending charges. I had already switched to paper statement. I told them that I would not pay a cent through credit card until I receive a statement by mail. I don't have any service now and I am still waiting for the paper statement. I hold Dish Network grossly negligent in leaking my information to scammers and then canceling my service without my notice. I am looking at legal options for lost time and pain caused to me by Dish Network!

I never sign a contract that would allow them to have an open invoice. I have my copy of contract when I ordered through internet and they charged my card, before it was even installed. It never mentioned in the contract that they have the right to raise the price anytime for any amount. I guess if they told you up front, nobody would sign such a contract. Beware of this company.

A month later, I received my final bill from AT&T with no issues. Apparently, AT&T ended their agreement in 2010 and received a list of their customers. All of a sudden, after two years of not having the service or even live in the same state were the service was previously connected, I received a letter stating that they will bill me directly, from now on. I called and informed them that I have not had the service for two years and they stated that they show that I have. If I did, who has been paying for it all this time and without the boxes, I asked. They said they would investigate.

A few days later, I received their bill and I called again. I had to go through the whole story and they said they would investigate. I have send numerous emails, and made many calls, with no solution. Then I received a call from a collector, in Jan 2011 and I explain the same. I did not hear from them again, until a few days ago were I received a bill.

These are harassments and without reasons. It is clearly a mistake from their part and Dish Network would not resolve this situation.

I have not had a signal now for four days (and the weather is beautiful, by the way). They do not respond to emails, all their phone lines are busy. When I use the website for them to contact me, the person called and said that I had to call commercial services (I live in an apartment). I told them that I have been trying day and night to call the number I always use (1-800-333-3474) and that it was always busy. They hung up on me.

I tried having the website dial me again and they do, but I get a busy signal. So, I tried again a few times, same busy signal. Then, the website feature told me that my calls have been blocked because I was abusing this feature. How can I abuse it if I can't get through? They sell shotty equipment, lie to their customers and then refuse to take your calls. What am I supposed to do?

Then, during the time I had dish, I ordered a part and was charged $25.00. It was not what I wanted. I requested a call tag but never got it, so I called back to find out where it was. They told me that it was 31 days and they do not take returns after 30 days, so I am stuck with a $25.00 part because they didn't send me a label. Then, they sent me boxes to ship my boxes back and I sent them out. Now, I find out that I am being charged $15.00 per box for shipping; another thing that I have never been told of. This gal, Denise, told me that everyone is advised - not. No one ever advised me about the contract or the shipping charges. I am **.

Approximately four months ago, I had my cable upgraded for HD due to my television, thinking and hoping that this may resolve my reception problems. However, after four months of bad or no service, I cancelled my entire account with DISH Network. I am being charged a $200.00 cancellation fee. When I phoned and cancelled, I was informed that they would not make an automatic deduction from my checking account as I have cancelled and no longer a customer of DISH Network. They indicated to me that they would mail the $200 invoice.

On or about 06 Sept 11, I received a notice from DISH Network indicating that they would be taking $200 from my checking account. I called them on 09 Sept 11 asking them if they would please mail the invoice instead, as it will overdraw my account (causing excessive overdraft fees which would hurt my credit). They said no and insisted that they would be taking my money from my account. At this point, I feel they are not willing to work with me on this particular matter. I asked if they would go outside the box and simply mail the bill. I would pay them in just a few monthly installments. Again, I was told no.

I have been a long time customer of DISH Network and I estimate that I have paid them close to $7,500. I am not disputing the $200 cancellation fee, I am simply asking that they don't take money out of my account at this time. I checked with my bank and I was told that if I were to stop that payment, it would cost me $33. That being said, DISH would then forward me to collections, causing my credit to be totally ruined. I feel that DISH Network is not willing to work with the consumer in order to protect the consumer's credit record. I feel that their policy is to not assist the consumer in any way, shape or form. The fact that they are not willing to even work with the consumer, who has been a loyal customer (even with bad service) for over ten years, shows how little concern they have for the hard working consumer.