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DISH Network Reviews

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About DISH Network

DISH Network delivers satellite television and Internet services. The company’s services include a wide range of TV channels, on-demand content and broadband Internet. Founded in 1980, DISH Network brings together flexible programming options and advanced DVR technology with the goal of providing substantive and varied options for home entertainment.

Visit www.dish.com
Pros
  • Good customer service experience
  • Reliable equipment performance
  • Affordable pricing options
Cons
  • Frequent billing discrepancies
  • Long wait times for support
  • Limited channel availability

DISH Network Reviews

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    Page 31 Reviews 4280 - 4430

    Reviewed Dec. 22, 2014

    I pay $160.00 each month for cable TV, and you can't come to a deal with Fox News? And you want to blame this on Fox News? Are you aware of your track record over the past 10-12 years? Rest assured that everyone else is!

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    Customer Service

    Reviewed Dec. 22, 2014

    I have been a faithful customer with Dish Network for years but I am tired of their inability to negotiate contracts and constantly blocking my favorite networks. This has happened over and over again. This last failure over Fox News is the last straw for me. That is the only news channel my family and I watch. If they cannot carry Fox then I will have another provider. What's more, when you call to get a status of the negotiation, you never get an answer. I am beyond upset. I am fed up!

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    Reviewed Dec. 22, 2014

    I have paid Dish for the channels that view Fox news & Fox business. I therefore demand a refund from Dish and I will after 19 years leave dish for DirecTV within the next few days if Dish fails to provide what I have paid for!

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    Customer Service

    Reviewed Dec. 22, 2014

    Either dish or Fox made a big mistake when they blackout Fox News. If Dish thinks this will make us start watching the liberal news media. Dish customer service was the pits as far as helping us. I will give them two weeks to get their act together then if things aren't changed we (after being a dish customer for 15 years) will find another subscriber.

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    Contract & Terms

    Reviewed Dec. 22, 2014

    Dish has a one-way contract... cancellation of channels. I would not have dish had I understood their business practices. Called Dec 20 told $650 due to cancel service. They may or may not get Fox news back to programming. They offer NO adjustments for not keeping their end of the contract. We the people need to find better company to give our money too. Out of this mess at end of my contract.......

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    Staff

    Reviewed Dec. 22, 2014

    They evidently feel that, since they have more customers than DirecTV, they can be cavalier about their relationships with their customers. Doing this dirty Dish deed to FOX during Christmas week exemplifies their "holier-than-thou" opinion of themselves. One would be wise to dump Dish stock and switch carriers. The only way to retaliate against such crassness is through the pocketbook.

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    Customer ServiceStaff

    Reviewed Dec. 22, 2014

    We arrived home from travels Sunday to find Dish has blocked the channel I watch the most. I called them and got the excuse they are in negotiations with Fox. Well I am not in negotiations. I paid for Fox as part of my channel package and I want it back now. I told the customer rep that I will fire them if they don't have Fox restored Monday. She seemed nonplussed by this promise.

    Charter has greatly improved their service in my neighborhood and do carry Fox. They are already my internet provider and a quick service call is all that is required to change TV to them. I will be calling them shortly.

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    Verified purchase

    Reviewed Dec. 22, 2014

    Fox News, the only news channel I watch, was removed without notice, from my DISH TV subscription package. When I started with DISH, it was part of what they offered. Where is my rebate from taking away what I watch almost all the time? Better yet, put FOX back on immediately and restore what you promised me when I signed up.

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    Customer Service

    Reviewed Dec. 22, 2014

    Dish is wrong to remove Fox news from its programming. They are not helpful on the phone and on live chat. They read a script to their customers blaming Fox News.

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    Reviewed Dec. 22, 2014

    When I signed up to DISH, FOX News and FOX Business was in the package. Without them, I would expect a huge drop in my rates at least. However, I'm not waiting for them to realize their miscalculations on the backlash that is going to come from this. DISH uses their customers as pawns in their negotiations and forgets there are options. I'm going to DirecTV today.

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    Reviewed Dec. 22, 2014

    We have had DISH for several years. They dropped FOX & today I ordered DIRECTV. I paid for FOX. DISH contracted with me to provide FOX as part of my package & they have defrauded me. Class action is needed here.

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    Staff

    Reviewed Dec. 22, 2014

    My husband just told me to cancel our service with Dish Network. Blocking Fox News violates our freedom of speech. We have a right to be heard. I hope that Dish reconsiders this move they made. I see we are not the only people enraged about this.

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    Staff

    Reviewed Dec. 22, 2014

    I have been a customer of Dish for 12+ years. On more than two occasions they have taken networks off the system. This morning no FOX Business or FOX News. That was the last straw... after being on hold for over 30 minutes and getting some agent overseas, they transferred me to someone higher up. I told them that if FOX is not reinstated in 24 hours, cancel my account. They offered me $20 which is a slap after putting up with their increases year after year with less entertainment value. Very poor business ethics and responsibility on Dish management. I will be back to Cable by Christmas.....best gift ever! Thanks Dish....I needed a reality check this year.

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    Customer ServiceContract & TermsPrice

    Reviewed Dec. 22, 2014

    I cancelled Dish immediately upon my not being able to get FOX news, which I believe is a breach of "implied" contract on Dish's part. Do any lawyers out there see a class action there? I refused to be bought, when I cancelled they offered unbelievable deals (three times), each one better than the last. Well it will cost me dearly but I simply cannot stand it anymore. Bad enough at 71 years old I need to climb up over two stories to get the equipment off my steep roof (in the snow), and I dread the confiscating my charge card account monies the way they are going to. Oh, I was lead to believe that the equipment return wouldn't cost me. How about $17 for the shipping labels (per box). Oh well, just call me stupid. I will let you all know how it turns out. I wonder what FOX says, when dish seems to be placing all the blame on them?

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    Customer ServicePrice

    Reviewed Dec. 21, 2014

    Well they finally reached the bottom of the sewer. These communist left wing cartel ** cut off Fox News thinking the American people would just lie down and accept their heavy hand. I got news for them. They just let the genie out of the bottle. They are the greediest self-serving cartel in America. Bundling the most disgusting selections of useless stations in order to charge their customers outrageous fees in order to get a dozen useful stations. It is time for the American consumer to band together and go after the commie Senators and congressmen in Washington DC who have allowed this cartel to dictate what we the consumer must watch. It is time to go after these greedy **’ bank account and let them know we will no longer eat the Pablum they want to serve us.

    I have been a customer of Dish for 15 years and have suffered with their rotten service and trying to get satisfaction with some uneducated telephone dummy in Bangladesh or some other third world nation where Dish pays them 15 cents an hour to take the heat for the rotten service and greed. It’s time to band together and make them pay. I intend to find another provider as soon as I can. It’s time for an honorable company to get in the satellite TV business. They would find millions of ex Dish customers. To the DISH executives, YOU REALLY SUCK.

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    Customer ServiceContract & TermsPrice

    Reviewed Dec. 21, 2014

    I have a contract with Dish Network. To break it I will have to pay a fee. Contract is until December 2015. I am about ready to pay the fee, but at this time of year, I can't afford it, so this is my Merry Christmas from Dish Network!!! Pulling Fox News I hope will cost Dish Network serious loss of customers. What horrible customer service they provide. To pull one of the only program that I watch, among the 798 crappy programs they offer, is insane. A few weeks ago they pulled TCM, the only other program that I watch. They pulled TCM for almost a month, telling me that other providers do this. I know of no other provider that has done this!!!

    Dish Network has absolutely no business sense at all!!! To keep all their other crappy channels and pull TCM and FOX news is totally insane. They should keep their best programs and drop all the crap!!! I would like to see Dish Network go under for such horrible tactics!!! I am not only angry, I am very, very angry!!!

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    Customer ServiceInstallation & SetupStaff

    Reviewed Dec. 21, 2014

    I called to get new service and was connected right away to an agent who told me that I would get Internet and TV for $105 and after my credit check installation fee waived, equipment charges waived, the only thing I would pay is first month upfront, which I agree to the $105 charge. Turns out it was almost $200 to get started. When I tried to cancel I got put on hold twenty minutes transferred to retention who tried to offer me $10 of per month for six month ($60) for being charged the extra hundred dollars to keep the service. When I said no I just want all of my money refunded to my account they said I have to wait two days and call back wait on hold twenty to thirty minutes to request a refund. This company is dishonest and I would not recommend them to anyone.

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    Customer ServiceContract & TermsPunctuality & SpeedStaffReliability

    Reviewed Dec. 21, 2014

    I have had Dish service 3 times in my life over the last 15-20 years. The first two times ended because of divorce, and moving (opting for rabbit ears to save money). I will NEVER have Dish Network again!! EVER! Why? You ask...

    1. If there is a cloud in the sky, God forbid it rains or snows....no service!

    2. Every day the receivers shut down to update programming. As you can imagine it only happens when you are watching something. Oh, and you can say "no", but then the programming schedule will lose information and become inaccurate. EVERY DAY!

    3. My son switches sources on the TV from XBOX360 to HDMI 1 for Dish, no picture. I go through the obvious troubleshooting...it's the box. I tried another TV, different cable, it's the box. After arguing with the ** on the support line, they "have to send a tech" which I have to be home for....I work 45 miles from home. He confirms my conclusion, sighs about them wasting his time, and gives me a new box. Then he mentions how they send boxes to 85 year old people who require his help anyway.

    4. When I called to cancel the first time, I got bounced to 4 different people. It ended with "the presidents" whatever...who gives a crap, who pulls all kinds of BS out of a hat to give me discounts to get me to stay. This ends with me conceding to "suspending" the service just to GET OFF OF THE PHONE!

    5. A month passes, I call to CANCEL this time, and the lady on the phone who BARELY speaks English tries to re-instate my service! I say "NO! CANCEL, END, TERMINATE!" "Oh" she says. Then she wants to know about the new service...I said, "It's none of your business! Cancel my Dish account!"

    And the best part....Now, I will own the $20 pro-rated early termination fee, which for me meant $140. I knew about the early term fee...but... What they do NOT tell you is that they want you to pay $17 a package for each receiver to send them back!

    To summarize...Unreliable product, combative reluctant service, hidden costs not revealed until the end and the worst part ... THEY LIE!! The claims they make about their service are **!! It was easier and cheaper to get divorced, than to terminate a contract with Dish Network. If this is the path you choose, good luck...you've been warned.

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    Customer Service

    Reviewed Dec. 21, 2014

    Fox News is not available on DISH. I hope everyone reading this will do as I did. Call DISH and demand they give you a $15 discount for the next three or cancel your DISH service. They DID give it to me! This should help motivate DISH!!!

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    Reviewed Dec. 21, 2014

    I cannot believe that DISH has the nerve to not keep FOX news on the air. Our country is in shambles with everything going on and the only fair and balanced news is on this channel and if DISH can't see that, I don't want to be a DISH customer.

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    Reviewed Dec. 21, 2014

    In order to be an informed American I need to hear both sides. Without Fox to balance the opinions, you have become nothing more than propaganda for the left. I will be cancelling my subscription to Dish Network ASAP. You should be ashamed.

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    Contract & Terms

    Reviewed Dec. 21, 2014

    Dish needs to be legally challenged. First, they stop providing channels you were promised in your contract with them, but provides no financial reduction in fees for this. I contend this is a BREACH OF CONTRACT. When I signed with them, the list of provided channels included FOX and TURNER. If they wish to blackout these channels, they owe their customers a rebate in fees for not providing these networks. Second, when I tried to cancel, I was told that I owed $140 for cancelling the contract. I have been a customer for over 2 years. A year ago I called to try to lower my monthly fees and informed them that in 5+ years I have never used the DVR. They said that they could come and downgrade my service by replacing the DVR with a Non DVR box. and save me $8-10 a month. I agreed. To my surprise this renewed my 2-year contract and to save less than $240 dollars, I was now on the hook for $280!!! Cable companies need to be controlled, either by legal action or Congress. I wish we could go back to a TV antenna!

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    Reviewed Dec. 21, 2014

    I will be leaving you as soon as possible because of no longer having Fox News.

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    Reviewed Dec. 21, 2014

    Fox blackout - It is clear that your corporation and stockholders has made all the money you could ever spend. I will be leaving you soon as your game playing during one of the most critical periods in our nation’s history excludes you from being a player of value. FOX will return after I have left, so I will have no way of knowing that they are back on Dish. You will have no way of letting my family know that you were just fooling around with FOX and didn’t really mean to go out of business yourself. If you can tell me right this minute that the FOX network will come on during the day, do so now.

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    Customer ServiceInstallation & Setup

    Reviewed Dec. 21, 2014

    Forget about using these guys if you have a motor home and need to change local stations when you change locations. DISH customer service can NEVER EVER EVER get you the local station change without 3 or more phone calls for EACH location change. Customer service is useless. Supervisors are useless. They just refuse to provide this service without so much time and phone calls that it is just not worth it. And they charged us $274 for the receiver and installation. Goodbye DISH, hello DirecTV. Even if DirecTV sucks, they can never be as bad as DISH!!!!

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    Customer ServiceStaff

    Reviewed Dec. 21, 2014

    When making calls I was just transferred from operator to operator and no one gave me a clear answer. They did not give me the deals they were offering me just moving the charges up is all they could be doing. The very first operator Christina was nice but from there only one other man could get what I was explaining. The others were very rude and inpatient not willing to listen clearly or ask questions to satisfy the customer.

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    Customer ServiceContract & TermsSales & MarketingStaff

    Reviewed Dec. 21, 2014

    This has got to be the worst service people actually willingly pay for. This must be noted, because you as a consumer are not forced to purchase this service. Like fictional stories of Satan or Vampires, you invite these Satellite Internet providers into your home. You sign a contract of ludicrous arrangements, willingly.

    With that disclaimer said, I will continue with how horrible this technology is... For something that's been around since the 50s, readily available as access to the internet since its inception during the late 1990s and early 2000s, it's advanced at the rate of say Fossil fuels. Horribly.

    Sticking with performance issues, latency is your major issue. I check this nightly and very regularly average 800-1000ms... This alone, regardless of which satellite internet provider you use, or which package you purchase. Yes even the very best package you will suffer from this issue. Currently, I have the very best package from DishNET, which basically translates to data USAGE per month. Period. They convolute the details with Anytime Gigabytes & Bonus Gigabytes to confuse people or make it sound like you are getting more from the goodness of their hearts, but you are very much not.

    Prepare to have "broadband" "high speed" internet access of 1996, with less than 1mb upload/download speeds.. Oh yes, even with the scam they offer of improved hardware and forcing even customers that have 1-2 yr old equipment into "upgrading", only to receive the exact same hardware, you will still encounter rain/snow fade, signal loss & however it is even remotely possible... a decrease in performance.. This equipment scam is probably the primary reason they are even still in business financially.

    Wait, it gets better, when you run out of data allowance for the month, you are throttled to a virtually non-usable internet access reminiscent of early 1990s 300 baud "screamer" days... So to sum up the performance, even with the very best and ** insane costs associated with this "service", you can not game. Period. Nothing more disheartening than listening to a 6-yr old complain that his PBS kids links fail to load or take forever to load, or the grumbling frustrations of a wife trying to crush candy. Even with only 1 person online at a time, you are barely able to load basic webpages without the anger swelling enough to even scare the Hulk, but you're forced to enable basic versions of many common websites so you do not waste your entire night or morning doing fundamental things.

    With the craze of social media sites, it only boggles me further how these companies are still in business. Auto loading video clips and streaming ads, wow, remember we asked for this "service" and pay for it. Throw in updates for your favorite software packages/games, OS updates, anti-virus updates, throw in basic email use, random web sites hit each day and many times you will be offline before the middle of the month. Spend 2 months downloading the average game from an online gaming service and you will quickly find yourself on the phone with your satellite internet company learning ALL about the details of your contract and how you can't cancel your service without paying an insane 400-600+$ early cancellation fee.

    I'm telling you right now, it's worth it, save yourself 2 years of frustration, pay the early disconnect charge, consider this a valuable life learning lesson, tell all your friends, family & co-workers and yourself a favor and if you absolutely can not get cable or DSL internet, call your local tel-co and order good ole fashioned dial-up internet. At least your latency will be 100-200ms and your at least guaranteed 56kbit/s ALL MONTH for like 9.99$/month!!! I know right?! Who'd a thunk?! Suddenly your kid can load children learning webpages without throwing a fit, your wife can crush candy without throwing things without breaking the bank. Don't forget all those holes drilled in the outside of your home from 2-4 different satellite dishes, err upgrades.. ;)

    I'm not even going to comment on these companies customer service, ethics or policies, because as I opened with, we the consumers call them, we ask for this "service", we sign the contracts and we pay them... How do we stop this? Like many aspects of our lives, we can vote with our money. Stop paying for this and eventually it will go away... Spread the word.

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    Contract & TermsPricePunctuality & SpeedStaff

    Reviewed Dec. 20, 2014

    Have been with Dish network for 4 - 5 years. A year or so after our contract was up, I got a hold of them to see if we could possibly get a new system. They say sure just need to sign a new contract but no good pricing schedule. Have to pay full price. I say forget it we're going to DirecTV. So they send me to account specialist. They say great news we can get you all new systems for free. No commitments! I say sounds good but I want paper billing. Sure sure! We get the new system and at the end tech asked to sign for equipment and 2-year contract. So I sign for equipment but say there's no way I'm signing a contract.

    So after 10 months of calling them every month due to not receiving monthly paper bills and continuous late fees, I've had enough! So I call to cancel. After talking to 4 different people telling me that I signed a contract and me going ape ** saying there's no way in hell, come to find out that there's an X on the Contract. Are you ** kidding me! So an X is my signature now! Pretty sure the tech or someone (not me) put an X in the spot where my signature supposed to be. And this is a binding contract? This is just the icing on the cake for this situation. Dish network is the biggest joke ever! They could care less about their customers! I just hope people do some homework before committing themselves to a company like this. When I get through this situation they will never get me back! Thanks DISH!

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    Customer ServiceContract & TermsPrice

    Reviewed Dec. 20, 2014

    I just got Dish Tv and since I've gotten it my last name is wrong on the contract and even though I have advised them of that no change. So I want to know since they have lied to me about the contract and the price and we have had nothing but problems with it since we signed up. What right do I have to get out of the contract??? They say their customer service is great and it's not. When I first talked with them they said you can run two tvs off one box. What they didn't tell me was if you're recording two shows, both tvs have to watch the same show, so needless to say we have to have two boxes which is more money. So in the long run the consumer gets screwed again.

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    Contract & TermsPrice

    Reviewed Dec. 19, 2014

    We are bound with a 2 yr contract for Dish TV with financial penalties for disconnecting service early, $20 per mo, prior to end of contract. For 12 mos would be $240.00!! However Dish is dropping important channels from our plan and increasing the price!! So far we have lost CNN, losing CBN and Fox news channels. How can they get away with this???

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    Customer ServiceInstallation & SetupContract & Terms

    Reviewed Dec. 19, 2014

    Be warned, Dish TV DOES NOT STAND BY THEIR CUSTOMERS once they get your signed contract and money! I recommend that anyone who is thinking of becoming a Dish TV customer, that you do your research!

    I wanted to save a little money on my bills so I stupidly listened to one of my coworkers and switched from Cox Cable to Dish TV and it would have saved me about $40.00 per month for the first few months, however, when the installer came to my home, I informed him that the previous owners were Dish TV customers and that the satellite dish was still on my balcony connected to the existing cable that ran throughout my interior walls. Well the installer decided not to listen to me and ran a new cable after cutting the existing one and drilled a new hole through my back wall into my formal living room, then proceeded to use 3” brass hex-screws every 3’ – 4’ into my molding and attached the new cable to it (about 85 – 100 ft.). Doing so, he caused the molding to split in several places ranging from 7” – 18”. The installer also scratched my not even 6 month old gray bamboo flooring in 3 places as well as took a nickel size chunk out right in front of my steps about 1 away from the molding.

    I contacted Dish TV to complain and that is when I found out the Dish TV does not do installations and that it was a subcontractor HaloPrime and gave me their number. I contact HaloPrime and they sent out their Las Vegas office manager by the name of Trish. Trish was very shocked, well, acted like she was shocked and apologized and took several pictures as well as video. After 3 weeks of getting the run-a-round from both Dish TV and HaloPrime, some guy by the name of Cameron called me from ** which is his cell phone and insulted me by offering me a mere $250.00 and said that I can take it or leave it but that is all I would ever see from HaloPrime. I of course flipped at that and called Dish TV back, they pretty much said that since they didn't do the installation that they cannot do anything for me. I said to cancel my services to which the employee in the office of the president by the name of Tyler at 1-866-946-5710 Ext. ** said that is fine, but they will charge me a $250.00 cancellation fee!

    I now have a severely damaged home and have to hire an attorney to get my home repaired! I also found out that HaloPrime uses a Shell company based out of Wyoming at the address: Incorp Services, Inc.1621 Central Ave, Cheyenne, WY 82001.

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    Contract & TermsPrice

    Reviewed Dec. 19, 2014

    This is the worse cable company I have ever used! Their packages are expensive. They make you get a 2 year contract and they offer a "$20 discount" for 1 year (you can get this specials with more channels for the same price "Discounted price" with other cable providers). Plus that was something that was not mentioned to me at the beginning. Wow!!! If you want to add a receptor, please avoid that. Then if you want to cancel the contract there is a $260 fee for that. Idk I'm just not happy with their service. I felt they just want to have you stuck with a 2 year contract and once you have signed the contract there is no way to reduce the bill. I just didn't have this experiences before with other cable providers I have used. I wanted to try something new, but I went wrong this time.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Dec. 19, 2014

    Well I got TV and internet bundle. When I purchased, the lady asked if I had a router or needed to purchase one from Dish. I said I would just purchase one from Dish and she said that it was $100 but on special, I could get it for $50 with the new service. The tech came out the next day and installed everything but the internet was horrible. We literally had to reboot the router every time we tried to use the wireless internet. I called and complained and they sent a new tech out to check the router for problems. Here's where it gets interesting.

    The 2nd tech said that the router that the 1st Dish tech installed was a $5 10 year out of date complete piece of junk and that Dish does not carry it. He said it had no business being on the 1st technicians truck unless he was up to something shady. He said that all the equipment is right there in the shop and he said there was absolutely no way it was mistake that piece of junk was installed in my house and that he would be sure to take it back to his boss and have the 1st tech fired for trying to con me by swapping the nice router I purchased from dish for a cheap junk one he purchased on his own.

    I was extremely upset about the whole situation and just called to cancel everything because of this and was told that was ok but I would have to pay $450 for early termination. I explained I wanted to cancel because they sent a thief to my house to con me and the person seemed generally concerned and forwarded me to the office of presidents. There I was told they were concerned about the situation and would have to call into the local division the next day and would be giving me a call back in a day or two. Well I gave them a week and no phone call so I called back.

    Again I was forwarded to the office of presidents and this time was just told that everything I said was just hearsay and they don't see what the problem is if the 2nd tech swapped the router back. Seriously?? You don't see a problem with an EMPLOYEE keeping merchandise I purchased and replacing it with a cheaper inferior product obviously so he can resell the nice one for a profit. Most criminals do not get caught the first time so it's very likely he has done this numerous times to people and only got caught because the one he installed at my house was broken or I'd have not known. I went back and forth with the representative I talked to in the office of presidents several times and his response was always that he does not see what my issue is though since the 2nd tech brought me the router I purchased and took the inferior one back. He eventually said fine he would file a complaint to the 2nd tech's boss who told me I got ripped off.

    Once I was told that was their only resolution to this issue was to discipline the 2nd tech that told me I got ripped off by the 1st tech, I said I just wanted to cancel everything because it appears the 1st tech wasn't just a bad apple and the business itself is just shady. Again I was told I can cancel for $450 early termination even under the circumstances. That is all good and fine but I will surely share my story then to prevent somebody else the trouble I went through.

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    Verified purchase
    Customer Service

    Reviewed Dec. 19, 2014

    I had so many service issues. As soon as my 2 year commitment was over (9/2010), I cancelled. All the equipment was returned. I even paid for more one more month just to be rid of the headaches. Today I came home and found a collection notice from AFNI for $115.29. I called and they confirmed my last payment, and the return of the equipment, but could not tell me what this charge was for. I paid for two years of bad service and worse customer service, and not once did Dish offer me any compensation for all the days without service. It's a slap in the face to receive this notice now. This is not the way to win business.

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    Customer ServiceStaff

    Reviewed Dec. 18, 2014

    Dec. 5, 2014, I called DISH to discuss my bill. I was offered a 30 dollar discount on my bundle (TV, DSL, PHONE). Instead of the discount, my phone was shut off Dec. 10 and my DSL was gone the next day. I called Terrance in Littleton, CO. He told me that my phone should not have been shut off and offered me a $50 credit, plus credit for the time my phone and DSL were down. When the phone came back on, I was given a different phone number. I called back and talked to someone who said he was in the president's office and there was an order to disconnect the phone. They would not give me back my original phone number. Why can't they go back and listen to the recordings with agents? I would never shut off my phone as it is connected to two different alarms. I took notes on everything that was said. I did not get all the credits they offered. And my bill is back to where it was. I have another year with them. HORRIBLE COMPANY.

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    Customer ServicePriceStaff

    Reviewed Dec. 18, 2014

    Be aware when you cancel service you are required to pay shipping costs of returning equipment, not a huge deal, about $18. They will tell you this. BUT what they won't do is charge your account on file. When you cancel, your account is closed but they will send you an email with the $18 charge stating "charged to your account," so you think it's done, then a month or two later you get daily phone calls from collections over this charge. You try and contact DISH via the email you received (because you no longer have an account and can't log in or get anywhere over the phone without an account #) and get a notice "charged to auto-pay." Well, they won't ever charge your auto-pay because you no longer have an account. The collections person even said they shouldn't have worded their emails this way. Do yourself a favor and if you haven't yet signed up - DON'T and if you cancel, see how you can just pay that charge over the phone.

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    Customer ServiceStaff

    Reviewed Dec. 18, 2014

    From Pastor ** - been way over charged for at least 6 mo. at around $200.00 a mo. My name is Terry **. I stuck with paying 200 a mo. for what I know was way too much. It should have been only a $100.00 a mo max. I got tired of it all. Called them over and over and they said it’s normal. I got to where I was tired of being way overcharged. So one month I didn’t pay. Months later I called - I missed sat and I owed them all kinds of money is what they said. I have witnesses to prove all this is true - to do the right thing they need to pay me back all that was overcharged to me and still I missed sat so much and called a lot of times to work it out. Was even willing to pay them to get sat back.

    All they did was play games and lie to me over and over. They said it would be turned back on the same night and the next day it never got turned back on. They treated me real bad. I would wait for hours to get sat and days as they said they will have it back on. To this day no refund, no apology. That was way too uncalled for. I have numbers you can call to prove it. Please be careful with Dish Network. Bible said warn my people. Jesus be with all that dealt with all this. Thank you.

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    Customer Service

    Reviewed Dec. 18, 2014

    I am moving in with my fiance who has Dish network. I had it in my apartment although it didn't work properly on either TV. I called to cancel my service since I am moving in with him. They asked me 3 times if I want to transfer my service to his home. No... he already has dish network. Hello?? How many times do I have to say that? They won't send me boxes to return my equipment, they say I have to bring it with me and continue to pay for 7 months. What kind of customer service is this? They want both my fiance and I to pay for their crappy service. I will never refer a friend to Dish network, and once our contracts are up, we won't use them again.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Dec. 17, 2014

    I had Dish TV service and was ok with it. I signed up for their internet service in Aug. It was horrible, it would go down 5 to 6 times a day. I had to unplug the modem then wait for it to recycle. I called Dish 3 times but they never sent anyone to fix it. I finally called and cancelled both the internet and TV service. I argued with their rude customer service rep for 15 minutes. He never turned the service off and they kept billing me for it. I went with sudden link the same day I had called Dish to have it turned off. They removed almost a $1,000 from my mother's bank account. After several phone calls I received a refund of $545. They are still charging me almost 500 for early termination. Over $300 just for the internet. I do not feel I should have to pay early termination fees for something that did not work correctly. I will be filing in small claims court against these rip off artists.

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    Customer ServiceStaff

    Reviewed Dec. 17, 2014

    I have been on the phone with your company for over 2 hrs. complaining about service been disconnected because a manager told me to pay on certain day. Tried to call corporate and was transferred to six different account specialists that keep telling me that they are from the corporate office. You are going to lose lot of customers because of all these little deceit by people that represent your company. I am thinking about switching to another company after 6 yrs. of been with DISH. I demand a call from the real corporate representative.

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    Customer ServiceStaff

    Reviewed Dec. 17, 2014

    I don't even have dish network, but the phone call I just experienced made sure that I never will! I called to find out their prices, and the man on the phone was incredibly rude the whole time. I wasn't aware that I couldn't just get internet, and I told him our TV was free (because we don't have cable!) and he said “Well then maybe you should get internet for free.” Very snobby. Then, I just went along with it because I wanted to see how much it was, and I told him we would want the cheapest cable set up, and he kept asking how many TVs, etc. I said “Probably one because we want the cheapest TV since we don't watch!” At this point I was getting flustered, and he had another rude response so I asked to speak with someone else and he said he was the only one. I said, “Really, in your whole company, you're the only person I can speak with?” He said, “Yes, you can call again but you'll just get me.”

    I asked him to transfer me to someone else, or lose my business, and he wouldn't let me speak with anyone else so I hung up on him. I wouldn't want to deal with him for customer service.

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 16, 2014

    When I ordered Dish to replace ATT for my internet and cable I was NOT told my internet was limited. I also was not told I'd have TWO dishes in my backyard. My TVs will sometimes freeze and if it's not corrected by Dish my TV will shut off. I called to complain about not being told about the limited internet or that I'd have two dishes. Reply: "The order was placed, you must have known about both." Stupid comment as I would not have ordered limited internet and not be able to do research from Ancestry.com. Yesterday I received notice my bill will be going up a minimum of $7.00 per month. I've had this rotten service for less than 2 months! Threats of turning off one of my local channels, customer service that is terrible. A charge for a tech coming out because the 1st tech did not tell me how to restart the service although I received a message via email I would not be charged for the visit! I'll pay to stop the service early and sue the hell out of these crooks!

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    Verified purchase
    Customer ServiceContract & TermsSales & MarketingStaff

    Reviewed Dec. 16, 2014

    Four and half years ago at a different residence in a different city, I had an account with DISH Network. The contract I signed said that they would guarantee service in the downstairs living room and the upstairs master bedroom. The service in the upstairs bedroom never worked properly. Sometimes we got the channels to change upstairs by turning the TV off downstairs. Sometimes we had to turn the power off to the box, then turn it back on without turning the downstairs TV on. Often, we would just forgo watching TV in the bedroom.

    We had DISH reps out not once but twice to fix the matter. When the TV upstairs didn't work right in front of the rep, I said it doesn't work and I asked him to unhook the box and take it with him. A month after I quit their service, I got a call from a collection agency saying that they represented DISH. After I explained that the service didn't work, the lady on the phone made me an offer "for today only" - if I gave them half of the amount owing ($337.32), they would "terminate the relationship." I declined, saying that if it was truly a valid debt, such an offer would never have been made. She then said that she would be informing DISH that I felt it was an invalid debt and if they disputed that, she would be back in touch with me within a month. NO ONE EVER CALLED OR SENT ME ANYTHING IN THE MAIL.

    Today, over four and a half years later at a different address that I've been at for over a year, a collection agency called "Afni" sent me a demand letter for the same amount of $337.32. When I called the number, they said that they would report back to DISH that it was a "disputed" debt and that they would be in contact with me if they disagreed. I made three calls to DISH. The first person said that the account was terminated for "lack of payment" and that they closed the account because of that. He did not mention the box that their representative had taken from our home. The second person refused to let me talk to a supervisor or a manager.

    The third person said that the amount owing was due to early cancellation of the two year agreement. She then said that "the notes" said that I told the DISH technician on the second visit that the "problem had been solved" and that I was "satisfied." She made no mention of the fact that I made the technician take the box with him because the problem was not resolved. DISH says that I still owe this money four and a half years later. I told the collection agency that I'd be happy to see them in Court but they said that they would not be able to do that. I can't be the only one who has had this experience. Please do something, anything, to prevent this scam from continuing.

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    Customer ServiceContract & TermsPrice

    Reviewed Dec. 16, 2014

    We signed up for Dish last month (November 10th) and we already (December 15th) received an email stating that our bill would be going up $5 starting next month! We were told we would be locked in to the package price for 12 months. IT'S A BLATANT LIE AND A TRAP TO GET YOU TO SWITCH!! When you call you get a song and dance about being the lowest and channel owners are raising prices. When you lock in a price, it shouldn't matter till after that 12 months. BUT NOT WITH DISH! They will put it in your contract that they can no matter what they promise when you sign up! Nothing but thieves!!

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    Customer ServiceContract & TermsSales & MarketingPunctuality & SpeedStaff

    Reviewed Dec. 16, 2014

    I recently moved to N. Idaho temporarily to see if I would like to eventually relocate here permanently or be a snowbird. I have a six month lease and only brought the necessities I could fit in my car here. My home is in CA. I had no intention of permanent residence in Idaho returning when it started to snow. One day a salesman from Dish catches me working on one of my rentals and proceeds to pitch this TV service to me. At the time I had just internet and no TV at my rental. My internet is with TWC which has no contracts, when I got a TV I was going to go with them. This sales guy talks me into going with Dish and has me sign a 7" tablet explaining that I was signing up for the discounted package for HBO etc. I spoke to a gal on the phone to verify. I was NEVER TOLD THAT THERE WAS A 24 MONTH COMMITMENT.

    Of course the agreement I was signing you couldn't read because you couldn't see all of it on this little tablet. Had I been told I could not terminate service before 24 months I would have NEVER signed up for this. I am not sure how long I will be here in Idaho. I wouldn't lock myself into anything longer than my 6 month lease. I moved locations 15 days after someone installed my dish. My sales guy came over saw my new place (less than a mile away) and assured me they could move my service. 2 weeks later I still had no service. I was given the run around for days telling me someone would be there. So I waited around for days for someone to show up - one night the guy was going show up after 8 pm, meaning I would have a stranger in my house after 9 pm. No way that was going to happen. Needless to say after a week I told them if they couldn't get my service set up I would be cancelling the service.

    When I cancelled they kept billing my credit card. I had those charges reversed for fraud as I had no service they couldn't bill me for it. Then I started getting bills for $800 plus dollars. I actually only had their service for 15 days and paid for 1 month and set up charges. I called them and was then told I had a 24 month contract and would be billed for early termination fees. I told them I did not sign a 24 month contract - wasn't told about any 24 month contract. They sent me a copy of this "contract" which was the computer generated 'signature' from this tablet I signed. Word of caution - do not sign anything that isn't in hard copy that you can actually read. This is a scam especially in my case cause I told this guy I was here temporarily and he still signed me up without telling me about any contract. I wouldn't recommend this to anyone. They are dishonest and unethical. Now they are refusing to reverse this and are threatening me with collections.

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    Customer Service

    Reviewed Dec. 15, 2014

    Last year our receiver box went out and we contacted Dish who sent us a new one... It took 4 days. They did not overnight it. As soon as it finally got here I packed up the old one and took it to a UPS office as instructed with a picture of a UPS truck. About 4 weeks later I start getting phone calls and emails that they have not received it. I told them I sent it...maybe it got lost. The harassment continued. Finally I went down to the office I had dropped it off at and found it was sitting on a shelf. I ask why? They told me it was a Fedex. They send me UPS instructions and slip in a Fedex label???? I sent it back by Fedex but it was an overnight. They made us wait 4 days for our new one and overnighted the non working one. I will never understand that. Now they keep threatening taking away favorite channels. I'm truly annoyed. We are shopping but the choices out there are not very attractive.

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    Staff

    Reviewed Dec. 14, 2014

    This is the second game I have not been able to watch. I am a patriots fan and their games that are a 1 o'clock dish doesn't seem to air. It's not just the patriots games either. Most football games that air at 1 pm on cbs dish don't air. I've talked to a supervisor about this problem and he didn't help me at all. He said that there was nothing he can do about it. So I pay for the football pass and can't even watch the games I want to. I'm very disappointed in dish for not resolving my problem.

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    Contract & TermsPrice

    Reviewed Dec. 13, 2014

    After signing up with Dish for a 2-year contract, within 2 months, they discontinued the Speed Channel and within 12 months, my bill went up from $29.99 to $74.99. When the technician came to install the satellite dish, he told me that he would mount it to the side of my house. Without checking with me, he drilled holes through my roof. 18 months later, I have cancelled Dish and still have an ugly mounting unit on my roof. When I have cancelled Comcast or Frontier, they sent me prepaid boxes to return their equipment. With Dish, they charge you for each box. They nickel and dime you every step of the way. VERY DISSATISFIED.

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    Customer ServiceContract & TermsPrice

    Reviewed Dec. 13, 2014

    My husband ordered Dish tv and we did not like it at all. The bill was supposed to be 29 dollars, but we were paying 170 dollars. When we finally noticed we called and they said "you forgot to cancel the premium channels." So we canceled them, then they charged us for 2 months at once. They were trying to charge us for a movie that was ordered when no one was home so we called again and they reversed the charge. I wanted to cancel Dish tv and go back to DirecTV because of the price and they said we signed a 2 yr contract. I asked my husband and he said he didn't remember them saying he was signing for that, and Dish tv told us that in order to cancel their service we have to pay 30 or more a month to pay for early termination for the next yr. What the!!!!!!!! That's the same as their low package so now we are stuck with them. Now we are moving and being charged 100 dollars but their ad states, "You pack your boxes and we will move your services for free," where is the free if we are paying for it. Very unhappy with Dish tv. I would not tell anyone to get this service.

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    Reliability

    Reviewed Dec. 13, 2014

    We've been with Dish for less than a month. The main box on the hopper system is rebooting every 10 seconds and as a result the other 3 TVs on the system are not working. I was given 4 "options": 1. be without TV for the weekend, 2. be credited for the days we're without the service (that should be a given) or 3. drive to get a new one. Dish can send a tech in two to three days to replace the box or I can drive 70 miles to pick up a new box (that's the closest supplier). Or, get this, I CAN CALL the technician who installed the service and ask if he can come out, if I STILL HAVE HIS NUMBER. Has anyone ever heard of a company that has THE CUSTOMER call the company's technician to replace defective equipment the company installed. BEWARE!

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    Customer Service

    Reviewed Dec. 11, 2014

    I Have had Dish for Internet for almost a year now! Nothing but problems. Always losing Internet access. Call Dish. Tech checks network. Reset Dish modem and router. Internet will work for a short time then stop working. Also Dish has limits on data usage 10 Gigs. That will not last very long. After 10 gigs are used up Dish will slow down the Internet speed. So slow that nothing downloads. That is how they get you! Add more data. Then your monthly bill go! Best advice Don't go with Dish Network!

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    Verified purchase
    Customer ServiceInstallation & SetupSales & MarketingPriceStaffProcess

    Reviewed Dec. 11, 2014

    I was promised a service by sales and lied to! Excellent Service Technician! Technician could not believe Dish's Customer Service and the service I original plan I agree to.. Lots of hidden cost that is not told to consumer. I was so on 20 GB, and only got 10 GB. When I tried to correct this problem I got the runaround, and the upcharges! Dish would not help me and wanted to charge me $1000.00 Cancel Fee. Dish told technician to remove equipment. I wanted full credit, but no such process exist. Agent ** was very rude. I kept my cool, but with no resolve. It would 10 days approx to look at what I was told my word against Dish's Agent..! So beware, not recommended - poor service! I would be fired at work if I operated in Customer Service this way! I was sold a package of goods! - That was changed at the service technician install equipment, and now can not get out of being charged $1000 in fee to stop this roller coasters.

    Stay away from Dish Service! Not a grand idea, hidden fees and charges! To cancel HBO and other service you cannot do it through Dish Service, so maybe expect another nightmare to do this too. You are given a date in the future & a phone number you write down. I wanted to stop service at install, and I would need to retain a attorney to get it reversed without being charged $1000 approx. Also I was getting 5 GB from my other internet service for $5.00, and Dish want $10.00 for 1 GB of additional service..

    Consumers please be aware before you made the mistakenly plunge with Dish! I feel angry AND taken BY DISH, and I am sure this is not over with Dish and my opening a huge nightmare. I am not happy, but forced to accept this scam of improper Customer Service from Dish just ordered on 12/10/14 and install on 12/11/14, to be removed by Frank supervisor at Dish, because Dish would not give me what I was promised from get go and still refused to make the situation right as a consumer of Dish.Com & internet services. If you buy in like I did, be prepared for hidden fees and cost that you are totally blindsided by. The technician is coming back to install service, because Dish will not allow me out of a fraud scheme they have going!

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 11, 2014

    My DC was compromised. I call dish to pay using my bank account info while I wait for my new card. They tell me it was declined. I call my bank ready to fight because they told me everything was unfrozen. Bank said there is nothing wrong on this end and that no one has tried to run anything. I call dish back and they tell me it's me and I need to be better with my money! I have been trying all day to make a payment to them. Funny all my other bills I was updating over the phone and Internet worked just fine. They kept telling me it was not on their end. Truly feel like they are trying to get late fees out of me!

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    Reviewed Dec. 11, 2014

    Lots of great programs to watch but... I am on limited budget and told them so at time of getting this service. My bill is always huge. It seems I'm always paying on this account. And every time I look online my bill is 170.00. I hate disputes. Easy going easy to manage is my motto. I had to take off auto pay because I'm afraid they'll do like a well known wireless provider did last year and wipe me out depleting my bank account. A total nightmare.

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    Installation & Setup

    Reviewed Dec. 10, 2014

    We have been really screwed by this company. My husband was relocated and we were told our transfer of service would be free. Not true. We were charged $100 and told we would have to wait 3wks for install. Well we waited........ tech shows up at 5:10pm and his estimated time was between 8-5 so there you go. Then because of trees he couldn't install I insisted and he went and brought a supervisor to explain. So DISH can't provide the service yet have hit us with our 264 monthly bill, 675 in termination fees, and we need to return their equipment. Oh yeah we were told we would be responsible to remove and trash our dishes from previous address. What an awful company dish is. Please avoid at all cost DISHTV.

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    Customer ServiceStaff

    Reviewed Dec. 10, 2014

    I requested cancellation when my contract expired & was told someone would contact me to pick up the equipment. A month later, I received another bill from Dish & no one ever picked up the dish, box, etc. When I called to inquire, the rep was not helpful. I asked three times to speak to a supervisor. When I finally got a supervisor on the phone, she agreed to credit my account but informed me I would have to send the equipment back at my own expense - roughly $20. There is no local drop off location. This is an unexpected "charge back" and I'm extremely disappointed in Dish's business practices.

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    Verified purchase
    Customer ServiceInstallation & SetupContract & TermsPriceStaff

    Reviewed Dec. 9, 2014

    This is to serve to help others with their complaints against Dish NetWork LLC. Dish Net Work LLC is company that conducts itself with FRAUDULENT PRACTICES. We contacted this company back in Sept 2013 to acquire television network services upon completion of installation of their equipment within our home by a person who represented himself to be a Dish Network service technician. My wife was told to sign and initial a BLANK cell phone screen with nothing on the screen except a single line to sign upon (which was the equivalent as signing a blank piece of paper). When she asked what this was for she was told it was simply confirming that the equipment was properly installed. I was also told that I needed to present the first month payment on her credit card, which she did for $49.95.

    Later we learned that the $49.95 was a charge for the installation of the equipment and would not be going towards any service charges. We also learned that the person who came out to perform the installation was in fact NOT a Dish Network employee but did in fact work for a company called "Connect Your Home" which was subcontracted by Dish Network to perform the installation.

    I contacted my credit card company to dispute the installation charge that we were never informed of and contacted Dish NetWork, who after repeated phone calls, I finally spoke to John 888-826-8137 ext. ** who finally acknowledged that I was mislead and said I would receive credit toward my Dish Network account for the $49.95, which I did. However during my previous phone calls Dish NetWork due to their misleading business practices, I informed them that we would like to discontinue our television satellite services, which they advised us that in that case we would be “charged an early termination fee of $480,” which we were unaware of due we never got a chance to review because we were never presented with any contract agreement. We requested a copy of the agreement, which we received and you could clearly see my wife’s signature and initials on the agreement had been SUPER IMPOSED upon the agreement in multiple areas. Every signature was each identical in height, length, stroke and character that had been copied and computer generated.

    This was a FRAUDULENT AGREEMENT that we had never seen, saw, and was never advised of and never agreed upon. WHO is going to responsibly agree to an agreement that Dish Network would have "The right to change any prices, fees and charges at any time and from time to time???" Which is ridiculous! For these reasons I do not think this was fair to us to held bound to an agreement that Dish NetWork manipulated and falsified for their benefit – to make changes in pricing, to charge absurd early termination fees and charges. This is gravely unfair. We tried repeatedly to convince Dish NetWork to help us but they were only unwilling to cancel this agreement, unwilling to admit wrong doing, unwilling to do anything further except threaten me with harming my wife’s credit ratings and send collections agencies after her.

    It was sad to see good business practices have been replaced with BAD business practices. It is unfortunate that this is what companies like Dish NetWork have resorted to just to remain in business. Dish Network at the time of this writing has over 3,333 Consumer Affairs Complaints against them from a multitude of people online who are posting Fraudulent practices by this company. Well let this posting be number 3,334 of posted complaints.

    Now for the Good News! I am pleased to post that I spent a lot of time searching for the proper agency that would help me and I found help through: the Bureau Of Consumer Fraud and Protection, Office of the Attorney General, State of New York, The Capitol, Albany NY 12224-0341, and MS. Andrienne **. These people helped me after finding them online. I filled out their question page then printed my complaint and sent it off with copies of any and all paper work that I thought would be helpful along with a detailed letter like you just read explaining the circumstances and I remained truthful and hoped for the best. I am pleased to say Dish NetWork was told to close out our account and make it a Zero Balance! Way to Go Bureau of Consumer Fraud and Protection! Thanks so much. Here’s one for the little guy! Don’t give in to intimidation and stand up for what is right with persistence which pays off if you hang in there! Hope this helps you all.

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    Installation & Setup

    Reviewed Dec. 9, 2014

    10/11/2014 Digital Dish came out to install 1 hopper with sling and a wired Joey. Problems started from the installation of the hopper. The coaxial sparked when the installer tried to screw the coaxial into the hopper. He then contacted his supervisor many times and informed me he had to unground the outside dish. The system finally booted up. The installer went into the other room to install the Joey. A few minutes later he came out and informed me that the Joey receiver was fried, because he said my outlets were hot. He took me outside to the meter where the main power came into the house telling me it was hot also. He then told me to call my power company, and I did. AEP came out the same day, and stated the power coming from outside into the house was perfect. And that the Dish installer was wrong.

    10/12/2014 I noticed my TV in the room where the Joey was going to be installed had no picture realizing along with the Joey being fried so was my TV. I filed a claim with Dish Corp. stating the issues I had. Digital Dish sent out a supervisor out to do a walk thru. And take pictures. They believed I had hot outlet/s. 11/10/2014 I had a certified electrician from Quality Electric from Columbus Ohio come out and check my outlets - the same ones the supervisor checked. Description of work from his work order that I sent to a Dish claims specialist said "Checked receptacles for proper voltage and ground receptacles are in proper working order." The claims specialist sent a copy of the work order to Digital Dish. Dish Network told me that my installation was perfect and informed me they never had a bad hopper system installed. Meanwhile I have low signal strength and some pixelation. I believe the installer rushed the installation.

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    Customer Service

    Reviewed Dec. 9, 2014

    I had TV go to loss of service called Dish. I had to talk to three people. Then they said they could not fix it so they wanted to send a person out and charge me for the service call on their Dish.

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    Verified purchase

    Reviewed Dec. 8, 2014

    Sad that Dish doesn't care about the viewers!!! Outside of a very few channels and NBC, CBS just to mention some & we can hardly watch what is put on Dish. If it's not bad language it's nudity. We will be watching a programs and it's interesting however, without warning there goes bad language and some nudity. We know Dish doesn't care what the Discovery channel is putting on. Even Gold Rush has such bad language that it's hard to watch most of the time. Be careful - Discovery is getting large enough to start its own TV Network. You could be out has the largest TV Network and Discovery in. The word is... Watch Them.

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    Installation & Setup

    Reviewed Dec. 8, 2014

    Tried to get another box installed for another tv set. Dish was no help to me - wanted me to give a credit card no. that I did not want to give. So I still don't have the extra box I need to watch my tv. Very upset with Dish Network. Soon as my times ends I will never have Dish Network again.

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    Customer ServiceInstallation & SetupPunctuality & SpeedOnline & App

    Reviewed Dec. 8, 2014

    I decided to switch to DishTV after poor experiences from a cable and another satellite provider. After contacting Dish, I was set up with an installer for the next day. The installer arrived about an hour late and profusely apologized, saying he had a challenge with his previous installation and wanted to stay until he was assured it was working properly. The installer, Johnny, used a laser to discern the optimum location for the satellite dish and then he trimmed several trees (!) to make sure the dish was located for the best reception. Then, Johnny took great care to install the inside boxes just right and even ran extra cable so my daughters could relocate their TVs to other locations if they wished. Each location was thoroughly tested and the remotes labeled for the rooms. He even helped me in hooking up my new wireless modem.

    The only negative was that I had to sign a tablet and I did not realize that I had signed up for three free months of programming such as Starz, HBO, etc. When I noticed on my bill that I had been billed for three months for these services, I called Dish customer service. I am a consumer advocate kind of guy, so I had names, dates, and other specifics at hand. The customer service rep stressed she would make it right. You may not believe this, but I received nine months of service free! And, if I forget to send in a bill, all I have to do when my service is suspended is call the dish pay phone line - they have my card information on file-and my service is restored within fifteen minutes, with no reconnection fees. DishTV is the way to go!

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    Price

    Reviewed Dec. 8, 2014

    We need more time for downloads as many people in our home do College online, k12 online as well as banking and many other projects that have to be done on a regular basis. We end up having to pay for more g-bytes each month and it is getting to be very expensive. We got dish thinking it would be better but we can't even get Netflix or watch movies or any of the things you advertise because time is gone before the month is over. We feel like we lose out on many things because you don't have an unlimited data plan. I wish we had known this before signing up with dish because it sure isn't what you advertise on television.

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    Staff

    Reviewed Dec. 6, 2014

    Upon retiring and then moving, the Townhome I bought will not allow the Dish stuck on the townhome. As I explained this, they pretty much told me that I could go Screw myself. When I told them I had had DISH for 5 years and they told me if I moved, I could just cancel with no cancellation fees. Now I am stuck with a $300 plus bill and all I have is ss now. Just a bunch of sorry people that you have to deal with.

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    Reviewed Dec. 6, 2014

    I had to cancel because my mother died and my house will be empty and their only option was for me to pay $360 to cancel service. I will never recommend or have dish again.

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    Verified purchase
    Customer ServiceInstallation & SetupContract & Terms

    Reviewed Dec. 6, 2014

    Nov 21, 2014, I had an Oral agreement which is legal and binding with Michelle in NV on a RECORDED SALES CALL. Dish Network violated the contract. Breach of contract is a legal cause of action in which a binding agreement or bargained-for exchange is not honored by one or more of the parties to the contract by non-performance or interference with the other party's performance. A fundamental breach (or repudiatory breach) is a breach so fundamental that it permits the aggrieved party to terminate performance of the contract. In addition that party is entitled to sue for damages. I have numerous calls and emails with various representatives of dish network. Services were cancelled as of December 3rd.

    I want DISH NETWORK TO PAY ME BACK FOR ALL OF THE MONEY I HAVE GIVEN THEM, AND NOT CHARGE ME ANY TERMINATION FEES, LATE FEES, or ANYTHING ELSE THEY MIGHT THINK OF. THEY SHOULD POST A FULL DISCLOSURE STATEMENT ON THEIR WEBSITE: WE ARE NOT RESPONSIBLE FOR THIRD PARTY EQUIPMENT. WE ONLY COME IN, INSTALL OUR STUFF AND LEAVE. Stop trying to pull money from my checking account. Delete my name, phone number, email address from all of their databases. I have the right to terminate the contract and Dish Network is still taking money from my checking account.

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    Reviewed Dec. 6, 2014

    In a game of brinksmanship CBS and DISH are screwing the consumer. I called Dish tonight when CBS was taken off the satellite, they offered to take $10 off my bill for 3 months. Big deal. I contracted with them to get two things, which I stipulated when I agreed to the two-year contract: local San Francisco channels, and local sports on CSN Bay Area. I have one last 1 out of five (FOX, CBS, NBC, ABC, CSNBA). I want 20% off my bill or cancel my service. I am tired of being the pawn in DISH's game of chicken.

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    Customer ServicePriceStaff

    Reviewed Dec. 5, 2014

    On December/02/2014. I called the 1-800. Number Spoken to a customer service representative. Made a payment of $14.54. I then set up auto pay for the month of January. The customer service representative said I was all done & no payment until January. December/03/2014. I was billed by auto pay for the same amount of $14.54. I called to speak with a customer service representative on December/03. I told they couldn't stop the auto pay & there was nothing they could do. They had to charge me even when they saw that I called in the day before to make a payment. I would say they are low life rats.

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    Customer ServiceSales & MarketingStaff

    Reviewed Dec. 5, 2014

    Called to refer a family member and everything was done over the phone with a dish rep. Using the certificate I received in the mail from dish was used to confirm the referral and told I would get a credit for $5 a month for ten months. After several months passed by, no $5 credit. Called Dish to inquire. They had no record of the referral and could not find the certificate # that was used. They couldn't find the record of the conversation with their rep. What a scam!!

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    Customer ServiceInstallation & SetupContract & Terms

    Reviewed Dec. 5, 2014

    I was in the market to get new cable & internet service. I did some shopping and thought Dish was worth a try. What a colossal mistake. The "technician" came at 10 am, installed 2 gigantic enormous satellite dishes on my roof. One for internet, one for TV. Then he left for an hour and a half because he didn't have a part. He returned and was "finished" at about 4 pm. That's a 6-hour install, an entire waste of a day for me. He stated that the internet modem had to "finish downloading" before I could use it. Then he left.

    I waited a few more hours, tried to get online but of course could not... so... here I go with customer service. After about 3 hours online with 'tech support' in Phoenix, I finished the installation. The next thing I know, I get an email with 3 attachments, each a different agreement. In the customer signature line is someone's initials scribbled in...who initialed these?? Each page has a customer signature on it, but it's not mine. I can only assume that these agreements were actually signed off by the technician.

    I called customer service AGAIN, and after getting bounced around to 4 different people, got the "office of the president" and spoke to someone named Isaac. Needless to say, nothing came of it; however, I did submit a damages claim. As far as I'm concerned, the agreement is void. We'll see what happens next. Someone from Dish is supposed to call me in a few days about my claim. Of course, now I'm stuck with this crappy company for 2 years. And to top it all off, I see online there is a promotional offer which I was informed I don't qualify for because it's the equipment is already installed. WOW. They sure get ya coming and going.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 4, 2014

    They want you to be with them. Even if there is no facing place where to put the antenna, you can not cancel. So we had to pay the early cancellation because they couldn't be able to put the service here. It's been three times that we moved and they just want our money!! This people is trained to take money not to give service. Professional thieves!! Watch out!

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    Customer ServiceStaff

    Reviewed Dec. 4, 2014

    I have only been a customer of Dish Network for 8 months. I have been extremely dissatisfied with the internet. I have called several times and complained. I use the wifi for school and webinars for work. I was basically told from the representative the wifi would not be adequate for my purposes and was rude. I was told I couldn't speak with anyone else. I wasn't looking to terminate my internet, until I was told it would not suffice for my needs. It’s completely unreasonable to pay for a service to be able to do school work and not be able to at least do that much! It’s a MUST in my home to have wifi, and half the time, I don't even have it. Customer service is apparently a thing of the past with this company. As I see others feel the same way!

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    Contract & Terms

    Reviewed Dec. 4, 2014

    I have had DISH less than a year and have had nothing but trouble. At first every day and sometimes several times a day the video would freeze, then the audio would stop, then the screen would go black. The remote and receiver stop working but I could turn tv off and on. I have contacted DISH on multiple occasions and I am on the third receiver. Each contact I was asked to unplug and plug in the equipment which would mean moving the tv. I repeatedly stated that I am disabled and crawling around on the floor and moving the tv was not possible for me. Even after repeating I was disabled they continued to tell me to move things around and unplug/plug equipment. Now every day at 4:00 pm the video freezes, then the audio then the screen goes black. There is no sense in calling because they have NO clue what is wrong. Cannot wait until my contract ends so I can get rid of DISH.

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    Installation & SetupStaff

    Reviewed Dec. 2, 2014

    Pick a day. You will get different answers. I have been on the phone once a week. I hear we can reduce satellite TV charges. But, if we reduce or cancel satellite internet, we have to "stand in line" for the next signal. I did not have to stand in line when it was installed. Right there, pronto. When I said (comparing to cancelling the WHOLE deal) the cancelling went up from 300 to over 700. I really don't understand how a company can treat people this way. Refusing to pay may be my only way.

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    Customer ServiceContract & TermsStaff

    Reviewed Dec. 2, 2014

    I called today to add an additional box in another bedroom, Rep stated that I would have to extend my contract for another year and that I would have to pay 95.00 for the box and a 50.00 Tech fee plus a 12.00 monthly service fee. When I heard all that I became angry, I understand the 12.00 monthly fee but all the other stuff is a ripoff. When I started the service 2 years ago I was paying 65.00 because all the discounts you get for the first year but after the first year they charged you for all of the discounts and since you are in a 2-year contract, it's not much you can do.

    My monthly service was 102.00 monthly after the first year. I would not recommend them to anyone. My daughter just canceled with them as well. Words of mouth is bad, I haven't meet anyone that is happy with them. I canceled my service and agent Christina wasn't that nice after she figured she wasn't going to be able to retained me as a customer. She was over speaking and keep saying "per your contract". I ended up paying a small termination fee and to send the equipment back.

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    Customer ServiceContract & TermsPrice

    Reviewed Dec. 1, 2014

    My house was flooded one month after I switched to Dish Network, forcing me to move. When I got into my new place, the technician discovered that I could not get a Dish signal at my new home. While the technician was still at my house, we called customer service about the situation. After several discussions, we agreed to cancel my service. They informed me that I would owe $440 for canceling my contract early and that they would charge it to my card on file. I had lost that card during my moving process, so I wasn't concerned that they would charge anything to my account. I planned to pay them $50 a month by check until the balance was cleared. I hadn't heard anything from them in several weeks and I never received the box to return my equipment.

    This past Friday I received an email thanking me for my payment. I knew they did not have a valid credit card number, so it caught my attention quickly. I looked and sure enough the last 4 digits of the card were my new card, which I NEVER gave to them. I called my bank to report the charges as fraudulent. They are initiating an investigation and told me this is completely illegal. They said whoever gave them the card number can also be held liable. I called Dish and they claimed that I never canceled my services in October. When I demanded to know how they obtained my new credit card number, they refused to discuss it with me. They backdated the cancellation of my service and told me they will not waive the early cancellation feels under any circumstances. I am hoping to find an attorney who will take legal action against them for obtaining my credit card number without my permission and charging it.

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    Installation & SetupContract & Terms

    Reviewed Dec. 1, 2014

    The installation technician installed the service at my previous apartment and got me to sign something on a tablet which I thought is the installation complete confirmation. I moved after 6 months and the new community doesn't allow dish to be installed. DISH says I have a two year contract which has a fine print that reads it is my responsibility if there is any reason why dish cannot be installed and I have to pay $360 cancellation fee. Absolutely hate this service. I will add a receipt here once I get my final bill.

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    Verified purchase
    Customer ServiceContract & TermsStaff

    Reviewed Dec. 1, 2014

    DISH has many misleading points in their contracts. The agent tells you that whatever program package you sign up with you can keep. Within 6 months of my sign up I had 4 of the stations I signed for GONE. As of today, 16 months later, I have lost approximately 16 of the programs in my package, not to mention a huge $50 a month jump for less service. I was suppose to lock in at approx. $46 after the first year. But, it jumped to $79. I had to call constantly and argue my contract. After 3 months of arguing the $79, they put me at approx. $54. Still over the contract agreement! It is a constant harassment and irritation to constantly babysit and keep ahead of the DISH scams to squeeze every dime out of you. I am dropping DISH 3 months before my contract is up because they violated their contract themselves. Everyone BEWARE. None of these companies give a rat's behind about you. They just want what's in your pockets.

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    Installation & Setup

    Reviewed Dec. 1, 2014

    I had lightning strike my house which hit the DISH receiver and the cables outside. When I had it installed, they had to run the coax outside because I was using the indoor cable for TWC internet. Anyway, I found out they do not ground the system. Technician said, "We are not electricians, we don't ground." Getting back to the lightning, the cables fried inside and outside setting my couch, carpet and wall on fire. If I didn't have a fire extinguisher the house would have burned down. Needless to say, I canceled my DISH and returned to TWC. The cables are underground and grounded. After I canceled, I asked them to remove the cables and DISH and they ignored my requests. (I didn't want that to happen again.) I had to remove everything myself and add insult to injury, I had to pay for shipping to return the two dish boxes even after I was told they will waive the shipping! I am happy to be back with TWC, no DISH for me, EVER! I will gladly pay more for TWC!

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    Customer Service

    Reviewed Dec. 1, 2014

    I left Dish several years ago. Afterwards I received telephone calls daily or every other day. Same with emails I would get 2 emails from Dish in one day. For the past few years, I get mail to my house every single week. This is harassment!

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    Reviewed Nov. 30, 2014

    I have a 2nd TV that my kids took over to use mostly for video games. I originally had it set up for TV programming. Come to find out that when I got a new TV and wanted to use it for regular TV viewing, the signal had been shut off although I was still being charged for 2nd TV programming. When I complained to Dish Net, they could not correct the problem via chat and verified that I had been paying for 2nd TV programming all along. They then wanted to send over a tech for $90 charge to reprogram receiver. I said, "no--reduce my bill to 1 TV." They then said they would send tech for free. Wondering if sat networks double dip by charging for inactive auxiliary TVs people are paying for. Something fishy about all this.

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    Customer ServicePriceStaff

    Reviewed Nov. 29, 2014

    Contacted Dish in November 2013. Representative offered me 12 mo at a fixed rate. I have transcripts of conversation. After 3 months the bill increased 50.00. I contacted dish about this and the conversation escalated to their "office of the president". Was told I needed to provide transcript which I did and never heard back. After 12 months of dealing with this and yet another price increase I called and cancelled which sent me to the office of the president again. I explained my situation and was then told that I would owe 360.00 early termination fee. I explained to the rep that I thought there should be some form of adjustment due to the circumstance and was told to have a nice day. So even after providing documentation of the promises, this company refuses to acknowledge or honor what their representative stated, and refuses to make any form of adjustment. So at the end of the day, paying 360.00 in early term fees is better than having to deal with a shyster company like Dish network.

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    Customer ServiceStaff

    Reviewed Nov. 29, 2014

    I try to get package but the guy on the phone was very rude and not helpful. Never will call them again. Very disappointed how he was talking with the customer.

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    Customer ServiceContract & TermsStaff

    Reviewed Nov. 29, 2014

    Right off the bat, I do not want to lose service. I was notified by the owner of the park I live in that the Dish was not allowed in the location it was put. After 3 tech visits it was determined the current location was the ONLY location with signal. I even signed up a referral but have to cancel service. My problem is the lack of compassion of these people. No break on cancellation fees (even though I signed up a customer). They want $440 to cancel. NEWS FLASH DISH: My contract says $220 ($10 per month for remaining contract). I am simply appalled as to the non compassion toward most of the previous complaints I have read. Do not understand how an agreement can be so one-sided. We have to follow it to the T, but they can change anything and everything if they please. I would rather pay regular rates from day 1 and have no agreement to sign. Other aggravations include unprofessional CSRs, double talk robotic conversations, HOURS on the phone getting promised promotional gifts.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Nov. 29, 2014

    They just won't get it I don't want their DAMN service...and they call. I made one mistake on asking about their pricing...and they call. I had three family members killed in a car accident and told them to leave me alone...I did not want to be bothered by them especially at this time and they keep calling. I ask for a supervisor, he assures me my number has been removed and they call and they call and they call....on and on and on.

    I would not have this service if they gave it to me free for life! Today I advised them that I am going to the FCC...I have collected my cell phone log for the last THREE months, highlighted their calls, when I asked the supervisor to remove me and today's call. I advised the gentleman who answered that if they call me just one more time I am turning them into the FCC and I will. I have blocked their numbers and still they call advising them I was turning them in...GOD give me a rest...I will make sure that everyone I talk to knows how much this company sucks.....and I will post it on my face book to share with 1600 other folks as well as my professional network. I will tell them my story....to BEWARE of DISH!! My tech told me they sucked...their reviews says they suck...so I wanted no part of them. Now they are cramming it down my throat!

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    Contract & TermsPriceStaff

    Reviewed Nov. 29, 2014

    Dish is a hot mess. If they knowingly mischarged you or say you lose all DVR programming due to equipment malfunction they sometimes credit your account or offer you movie vouchers but get to a very small limit of these "credits" in the calendar year, of Dish fixing their own mistakes and they tell you there is nothing they can do for you and they will be able to issue any credits the new calendar year for any new issues not withstanding ones. Dish don't put caps on your own ridiculous service. If it's your fault, you OWE me. Like for example, when you just got into a contract fight with Turner but didn't want to pay their asking price for over 7 popular channels, you knowingly charged all your subscribers all those days those channels were missing (and your representative called Turner shady). You knew exactly what you were doing. You owe every Dish customer a credit on their bill and you know it. Shady company.

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    Customer ServiceContract & TermsPunctuality & SpeedStaff

    Reviewed Nov. 29, 2014

    For the past 3 months I have been trying to resolve the slow internet speed issue with the Dishnet customer service. After speaking to customer service 3 times now, I have come to a conclusion that these people don't know what they are doing. In the state of Colorado, they have tied up with CenturyLink, which was not mentioned to me beforehand when signing the contract. Now every time I call Dishnet, they keep me holding and talk to Century Link and do something to increase up the download speed.

    Here is the history of call I made to Dishnet Customer Service: Agent - Pamela ** ID: ** ** Called up on 08/23/2014 7:09 pm. Internet download speed was 2.65 Mbps and after speaking it was improved to 8.68 Mbps. Got in agreement with Pamela that this happens two more times, the service will be discontinued and the Early Termination Fee (ETF) money will be refunded. Called up on 11/22/2014 11:08 am. Called Pamela again and left a VM mentioning the download speed is very low. Asked to call back. Never heard back from her, till date. Called up again and spoke with Kevin, 11:20 am Extn ** Download Speed - 2.64 Mbps, Upload Speed - 0.93 Mbps. Reran and the download speed went down to 1.40 Mbps. After sometime, the download speed improved to 6.72 Mbps and upload speed to 0.81 Mbps.

    Called on 11/28/2012 at 6.34 pm, spoke to Marcos, for the same reason. The download speed was 2.64 Mbps. Now after 3 times, I asked to talk to Marcos' supervisor and was transferred to Mona. Let me tell you Mona is the most arrogant lady I have spoken with so far. She was not even acknowledging the fact there is something wrong with the download speed. I have been asking to terminate my account as I have been fed up with these people for the worst service experience, without being charged ETF. Why are these people behind my money? Do not sign-up for DishNet or do it at your own risk.

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    Customer ServiceContract & TermsPricePunctuality & SpeedStaff

    Reviewed Nov. 27, 2014

    A year ago I called Dish after DirecTV doubled our monthly rate. Dish offered me a two year contract for $54.00 per month. I wanted to reduce the cost so I also downgraded the service. A few months ago I noticed that my fees were increased to over $70.00, I call the Dish customer and after an hour or so she told me she had no Idea why my rate increased, she promised to reduce the rate and make sure it would not happen again. After DISH lost CNN and other Turner channels, which we were really interested on, I called to find out what they were going to do about it. I ended up talking to three different agents. First agent just told me that I only received a courtesy discount and ignored the fact I told her I signed a two year contract, like a good little Robot, she kept repeating that I was lucky to get the courtesy discount. I asked to talk to a supervisor, the next agent was not even as articulate as the Robot, she told me that Dish did not have a two year contract anyway that I would not have been getting a two year contract at all. (So she was telling me that I was lying) I had enough of that, I asked very politely to talk to her supervisor.

    A guy name Richard came on line and right off the bat, he told me that he was listening to the whole conversation and that there was not a two year contract, and all Dish network agreements are for one year. After another 30 minutes back and forth he told me, "Ok here is what I am going to do for you, I will extend another 3 months of courtesy discount for you." I thanked him for his generosity, I told him since Dish did not have a two year contract according to him and the last supervisor, I would rather cancel my account and move on. He said "fine, when you want the service discontinued."

    At this time he started talking really fast. I asked him to slow down and explain everything again, he told me how to return the boxes and asked for the address, as if he did not have it. But he left one factor out, and that was that he was charging me $280 cancellation fee. So when I asked him about any further obligation, he said, "oh sorry, yes, since you are cancelling your two year contract, there will be $280 cancellation fee." Interesting since he and the last so called supervisor told me Dish did not have a two year contract. I asked to talk to his boss, he said "this is it, I am the boss and do not have anyone above me." I asked him to send me a copy of my contract, he promised to email it to me. As of now I have not received anything from Dish. Shady retailers, shady way of doing business, rude and dishonest customer service agents. STAY AWAY, YOUR KIDS College FUND DEPENDS ON IT.

    Updated on 02/01/2015:

    I was offered a 2-year contract, 3 months in to the contract my monthly rate increased from 39.00 to 89.00. When I called they told me they did NOT have a 2-year contract, they gave me another 60 days and raised the rate back to $89.00. They also told me they can raise the price anytime they like (the fine prints). Dish lost CNN and Fox, I told them they were in violation of the terms of the CONTRACT. They told me, they can change programming anytime they like (fine prints).

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    Installation & SetupSales & Marketing

    Reviewed Nov. 26, 2014

    Had Dish installed, was happy with service. The problem started when I started working with them. Found out they're very shady. Not only do they sell dish they also sell DirecTV, Cox cable, Cox internet, CenturyLink, and charge people to put cable on illegal. I've seen it with my own eyes and the owner is involved. Also I made 3 sales and my check bounced and owner said he would not pay me. I've had 2 of my customers complain about the install and services. I found out the one that was satisfied lived in upper neighborhood and well established.

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    Customer ServiceContract & TermsPrice

    Reviewed Nov. 25, 2014

    From day one with Dish they have tried to charge me the money my uncle owed. The house I moved into was previously occupied by my uncle. As a favor to a family member I moved into the home to fix all needed repairs, clean the home, and keep the utilities on until the home could be sold. While my uncle lived in the home, he had an account with Dish, however, the account was overdue and the service was shut off. I only discovered the issues with my uncle's account when I tried to set up service with Dish when I moved into the home 4 months after my uncle moved out. From that time forward, Dish has tried to charge me for my uncle's past due charges. Never have I had any ties to my uncle's account, nor have I ever been financially obligated to any of my uncle's debts. As much as I would love to help family I do not have the income to support more than myself.

    I have gone around and around with Dish that I have no ties to my uncle's account and will not assume responsibility for an obligation I did not agree to. Through the entire 2 year contract I've had the same argument with Dish. A 3rd receiver was added to my account without my consent (the receiver from my uncle). I've called on multiple occasions to have this receiver removed but clearly I was not successful. I've discontinued my service and am now being charged for a 3rd receiver which I never agreed to or received. The fact that I've never been in possession of this 3rd receiver makes no difference to Dish. If I had to do it all over again I would have gone without TV as opposed to signing any sort of contract with Dish. I've never experienced service like this with any TV provider. I would not recommend this service to anyone.

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    Verified purchase
    Customer Service

    Reviewed Nov. 24, 2014

    I disconnected my service more than a year ago and Dish continued charging me for the service. I did not realize that I'm being charged month to month for the disconnected service as someone else pays my bills. I called Dish and they did not want to refund me the money that I overpaid for a year although I did not use their service as my new service was the one sending me the signal. I think that Dish Network company are very unprofessional and thieves and I will never go back to them or recommend the service to anyone. DO NOT BUY DISH NETWORK. Also Dish keeps changing more and more for their service. Buyer beware!!

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    Verified purchase
    Customer ServiceContract & TermsStaff

    Reviewed Nov. 23, 2014

    When I first signed up with Dish I was extremely happy, everything was great, I even tried to convince my friends and family to switch from DirecTV to Dish because I thought they were so much better! Now I regret my choice to move to Dish in the first place. A few months after I signed up with Dish I got moved for work. This is where my trouble began. The installer came out to set up my service and told me that I could not receive service where I am at because there is no line of sight. So naturally, I call to cancel, why would I pay for a service I can't use? Well, the first agent I talk to (after I have to repeat myself 5 times because apparently he wasn't listening) tells me my only options are to cancel my account and pay a $420 cancellation fee or I could transfer it to a friend or family member (despite the fact that I told him 3 times the latter option was not an option he continually brought this up). I told him I didn't think it was right that I would be charged a cancellation fee when it's not my fault I have to cancel, I can't get service here. It's not as if I'm choosing to cancel.

    He transferred me to the "Office of the President" where I was told in no uncertain terms that there was absolutely nothing they could do for me because I signed a contract. I did not choose to move, I was transferred for work. And I don't want to cancel my service, I want to be able to watch television, but there's nothing I can do about it because of line of sight which I have absolutely no control over. Since she was absolutely no help and didn't offer any solutions (except again offering that I could transfer my service to a friend or family member), I asked to speak to her supervisor. Her supervisor wasn't much more help but she at least seemed sympathetic and cancelled everything on my account that she would and dropped my package as low as she could to try to work out a solution.

    I am still extremely upset about having to pay for a service that I'm not using. I can't wait until my cancellation fee drops to a more manageable amount so that I can pay to cancel the service and not ever have to deal with Dish again. If you're thinking about moving to Dish, don't, they don't care about their customers, they just care about money. I was even told by the initial person at the "President's Office" that they can't just cancel services for people without getting paid because it's "not good for business". This is by far the most ridiculous company I have ever had to deal with. I am counting down the days until they are out of my life forever.

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    Verified purchase
    Customer ServiceContract & Terms

    Reviewed Nov. 23, 2014

    I'm one of those customers who have the biggest package available in 3 rooms just to have choices while living alone. This came as a surprise. In all my years with cable I have never sat down to watch something and couldn't because the network didn't renew their contract. When I called to find out what was going on, I was told "Oh, hopefully this will end by next news." It's been over a month now and Corporate Chairman Mr Ergen says, "He's not concerned his customers won't be able to watch CNN." After reading the article reading Mr Ergen's quotes, I'm convinced I need to change networks. I'll probably go back to Uverse Att. My advice, Dish has poor customer service and they appeal to the lower income with lower prices deals that attract you but give extremely poor customer service and could care less about providing a good service for what consumers want.

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    Verified purchase
    Customer ServiceContract & TermsSales & MarketingPriceStaff

    Reviewed Nov. 22, 2014

    I signed two yr contract for a particular package deal, it included auto pay (charge card) only to be able to receive package deal. They started to overcharge me from bill one, and then when I would call, they would quote me things that I would get for my inconvenience, but they never kept their promise. Every month when I would receive a bill it was wrong. I would call and again a nice quote to save me money, but my bill never changed and no deal was ever given. I would call them and they would blame me and also tell me that there is no record of what I stated to them about offering me deals, they just flat out lied on phone is a big game of theirs.

    The salespeople is where they appear to take pride in. TO get you as customer, offer you whatever and then give you nothing but HEADACHES. Many times when I would call, I could hear clapping and cheering in the background. I once asked the representative and he told me that they are cheering because of their sales quota that month. I was explaining to the rep how they sale you and do not keep their word on all their offers. They refuse to give you ANY KIND OF DOCUMENT to what they promise.

    They have many hidden fees and their billing is all confusing. My bill was never the offer they quoted me in the beginning. They rely heavy on their salespeople to sell you. That’s their major concern. They offer you many deals and don’t follow through, so my last bill (8 month into contract) was wrong and overcharged again, so I cancelled my contract which states that I would have to pay $20 a month for two years to cancel. I was in my 8 month of service, so I cancelled owing about $340 plus the last bill. They kept me on phone for over 1 hour switching me from people to people.

    They would not send me a receipt to confirm payoff and cancel of my account and told me that I have 10 days to return equipment. I asked for the address to send. Again the sales account on phone said no problem. But I have not received an address. He kept offering me deals of all kinds talking really fast like an auctioneer. They really do frighten me because I have good credit and pay my bills and they will not comfortably let me out of contract. They refuse any documentation for evidence.

    I need help to this day for a witness of authority to verify my situation to cancel the two year contract and then after one year you pay regular cost is a scam by them. They use that as a tool to suck you out of more money. Their billing is way confusing and it is intentional I believe from my experiences with them. I told him I cannot believe any word of mouth from past experience on phones with Dish network. I asked for something in writing. He said they are not allowed to do that. I asked him for a document to prove that I cancelled contract and paid it off. He refused and said, “We do not give anything written out.”

    He wanted me to Okay using my charge card since I stopped auto pay. I told him no way! Please just give me a receipt. They still sent me nothing but more flyers in mail and emails every day trying to get me to sign up again.. Look these people are really bad news. They love the auto pay so they can overcharge you if you do not pay attention, and then you must call your charge card Co. to stop dish network from using charge card.

    I am still to this day trying to return my equipment and receive a receipt. They will not provide this to me. They also want to charge me $17 to return equipment. I will be charged for not returning in 10 days and I cannot because they will not send me address in a timely manner. I need someone to help be a witness to my cancelling contract and proof that I cancelled in good faith and paid them and returned equipment. I am really scared that they are going to try and bill me more outrageous prices. Directv also does the two year contract, but are not as sales desperate and say offer you things that are not true just to sell.

    DISHNETWORK'S number one priority is to sell to you no matter what and will not keep promises. I found myself calling them up every month for some added fee that they would accuse me of not paying attention or something of that nature. They would try to clear it up by offering you more deals, but keep NO PROMISES. They have sales people all over the world and can only give you reference numbers and not documents stating what they say to you deal or no deals. I now watch regular local tv and try to watch stuff online. I see their tactics as a trend among businesses nowadays and it really scares me. I have started to just eliminate businesses that I do not feel I need.

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    Contract & TermsProcess

    Reviewed Nov. 22, 2014

    The Realities of being a Cable/Satellite TV Subscriber — First of all, to the Dish Network Subscribers, I feel your pain, as a former Dish customer myself for 8+ years I went through the process you’re now experiencing several times. At this time I no longer have any Cable/Satellite service, I could just no longer afford their prices, I downgraded my package a couple of times, then realizing I wasn’t really missing anything I totally closed my account. I’m currently just getting my local channels Over the Air through an Antennae (FOR FREE).

    I have stayed abreast of the situation with Dish, DirecTV, & Cable as it seems every few months there is news of one or the other providers pulling a favorite channel or two due to contract negotiations, so I read the stories and even visit their Websites & Facebook pages to see what they and their customers have to say about the situation. I have come to realize that the customers that are complaining and threatening to switch providers when they have lost or are under threat of losing some of their favorite channels are just wasting their time.

    All of the Cable/Satellite providers and TV Stations do business in pretty much the same manner. They have contracts with each other, and when those contracts expire they have to be renegotiated. That’s when the fun begins, 1st both sides know when the contracts are going to expire and they plan ahead to try and get the best deal they can on the new contracts. That’s when & why you’re losing those channels, the Cable/Satellite provider will pull the channels to try and get the customer base to put pressure on the TV Network, or the TV Network will Block their Channels to get the customer base to put pressure on the Cable/Satellite Providers. In the end it is you the customer that loses, you have missed several episodes of your favorite programs or missed several sporting events, and then your Bill goes up & up, how many of you are paying upwards of $80 - $100 or more per Month now, it’s only going to get worse!

    I have read many of the customer comments on the various providers Facebook pages where the customers are planning to switch providers if they lose certain channels and miss any episodes of their programs. The Cable/Satellite Providers expect this every time they have to go through the negotiation process and plan for it. They have so many customers that losing a few hundred or even a few thousand customers is not really going to hurt them, at least not for long. So what if Joe or Sara gets PO’d and switches from Dish to DirecTV this time, when it’s DirecTV’s turn John or Sally will switch to their local Cable, and when it’s Cables turn, well you get the idea, round and around we go.

    Here are a few suggestions you can try to help fight back against the Cable/Satellite Providers & TV Stations and their tactics. (I won’t even go into how they treat their customers, we’ve all heard the horror stories about one provider or the other)(Though there are a few good stories too where they were actually helpful)

    1. You can do as I did and totally wean yourself off of Cable/Satellite and go Free Over the Air through an Antennae. Yes, I know, Not likely to happen. (There’s also many Internet TV Options Available and Growing) (These 2 options may actually be one of the best ways to fight back)(The Internet has already Killed the Printing Industry!)

    2. Add the Over the Air Antennae to what you already have. It can be ‘Di-Plexed’ in with your Cable/Satellite, if you only have one ‘Antennae In’ on your TV. This will come in handy for those times when Storms or Severe Winds disrupt the Satellite signal or when Cable lines go down or are Cut. NOTE - for Dish customers, if Dish pulls CBS you can still get it Over the Air. All Major Networks are still required by Federal Law to Broadcast an Over the Air signal. The Antennae’s come in many different forms and prices, but it’s a One Time Only Expense then the programming is Free, and it will come in handy.

    3. We know Cable/Satellite Providers are not really big on Customer Loyalty, they’re always throwing out the Deals & Discounts to try and lure in new Customers, but stay with one Provider longer than your initial contract and watch your Bill go up almost every Month. Personally, I think it should be like that Insurance Co. where the longer you go accident/claim free the lower your deductible gets, the longer you’re a customer, the more Deals & Discounts you should get. (ISP’s aren’t any better)

    So here’s the plan - Every time your Contract ends with one Provider, Switch to one of the others, if you’re able to. That way you’re always getting the best deal on the Channel Package you want and the Newest Up to Date Equipment every couple of years. I know of several people that do this every time their contract expires and have 2 or 3 Satellite dish’s on their roof, 1 for Dish & 1 for DTV + an Antennae.

    Here’s another area Cable/Satellite Providers need to change in the way they sell their service’s and treat their customers - How many of you are paying $80 - $100+ for your channel package of 200 - 250+ channels to get the 25 - 40 Channels that you actually wanted and watch on any regular basis? and could care less about the other channels and Never watch them! I want to see them sell 20, 30, 40 - 100+ channel packages where the customer gets to choose every channel that they want in their personal package! Not a base package of basic channels then ‘A La Carte’ (at a Price!) for the other channels we want. Don’t know about you, but, I really don’t like Paying for things that I didn’t want in the first place and will not ever use!

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    Contract & Terms

    Reviewed Nov. 22, 2014

    Anyone reading this and wondering if you should switch to Dish Network, I urge you to please reconsider before you switch. They will remove programs and channels at their will. If you sign a contract with them you are asking to be taken advantage of any time they want. They shut your system down every day to see if somehow you're cheating and stealing from them and see what you have been watching so they can remove programs and channels just because they think not enough people are watching them, so they can negotiate with the people they get their programming from. Yes right in the middle of you watching a program your system shuts off for up to ten min while you have to sit there mad as hell. I can't stand this Dish Network, and as soon as my contract is up it's over for them with us, and as far as Direct is concerned they try to make your bill higher each Month. Your best bet is just regular High speed internet and Netflix. I can't wait till there is more programming like Netflix. We all need to get out of our contracts and watch things some other way and send both the satellite co. a big message. To hell with both of you. WE ARE NOT GOING TO TAKE IN ANY MORE. I WILL NOT SIGN ANOTHER CONTRACT WITH ONE OR THE OTHER.

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    Customer ServiceContract & Terms

    Reviewed Nov. 22, 2014

    Since my favorite sitcoms, drama series and news are at CBS and CNN, today I called DISH TV customer service to rescind my contract and I got a recited speech of my contract small letters, so therefore I have to keep on paying 72.50 monthly for the term of my contract and can't enjoy my favorite programs. It is a huge customer screw up. I will be filing a formal complaint to FCC and PR government agency that represents customers. Very upsetting. BTW here in Puerto Rico you are blacked out since Tuesday Nov 18.

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    Reviewed Nov. 22, 2014

    When dish TV did not renew the contracts, previously held, certain channels were no longer available. Ultimately, the shows that aired on these channels were unavailable for viewing.

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    Installation & SetupContract & TermsSales & Marketing

    Reviewed Nov. 22, 2014

    Well first of all the complaints I have are not the channels or any little dispute. They came out to install a new Dish at my new apartment which they did so and it works great but they never asked me or the property manager where the Dish could be mounted. It was mounted right next to a electrical box on the common property so it had to be moved. They came back out to move the Dish then tell me I cannot get a signal from where it is permitted to be. So I said I'll have to cancel my subscription so tech leaves.

    I call Dish, mind you this is only day number six of service. When I explain what happened to the account manager they said, "oh well pay $480 to cancel membership" to break a contract that they put the Dish in a spot without confirming with anyone where it could be mounted. So I worked my way up the chain all the way to Phillip at the office of the president of Dish but the same line like a robot pay the $480 and you can get out of your contract that they broke first by mounting it without asking. So now I have a Dish in a box and service I am paying for because it is cheaper to keep and not even be able to watch then to cancel the service. I offered them $100 plus pay the month's bill but still they won't budge for 7 days of service, don't care about their customers and have no remorse. I want to make it known that they are scam artist and wish someone could help me with this situation. I have tried everything in my power to resolve.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Nov. 21, 2014

    In the middle of the year my DISH was turned off. I was in a wreck and couldn't afford to pay. However a lawyer representing DISH called and ask if I could make payments and she would waive some of my fees because I still wanted to get it turned back on. So I paid what was asked of me even after one of my auto payments didn't go through, I stood by my word and called to make the payment. I talked to her again and she said call DISH and ask how much it would cost to get it turned back on and the person I talked to said $100 and something.

    So today, 11/21 I called to see how much it would cost. I got the run around so finally she said $113.99 would get it turned on. I was happy to hear that so I paid it and asked her what time will it be back on and she said in 5 min. I left and ran some errands, came home 1hr later - no DISH. Called back to DISH and representative said I owed more money and it could not be turned back on until so I asked to talk to the manager no help even if her workers told me the wrong info that's on me still. Wanted a refund, oh they don't do them either. Just got back on my feet and the only thing my son wants for Xmas is DISH, so thanks for nothing.

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    Reviewed Nov. 21, 2014

    Obtained Dish to watch Pac 12 Network. Local ABC, CBS, NBC and Fox channels are in HD. With my Tailgater I can watch HD TV while on the road in my trailer. I watch live TV or programs recorded on my DVR from anywhere on my IPAD, computer or android phone with Dish Anywhere.

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    Staff

    Reviewed Nov. 21, 2014

    I have asked the FTC to sue DISH. I have also asked the FCC to revoke DISH's FCC license. This is a result of the fraud, deception, and theft. They have taken CNN and TCM off of DISH, however, continue to take money from me for those services - that they refuse to provide. Do not sign up for DISH. They are arrogant, hateful crooks!

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    Reviewed Nov. 21, 2014

    Dish network needs to stop taking ch away from our servers or add new one for the ones that get taken away.

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    Contract & TermsPrice

    Reviewed Nov. 21, 2014

    Dish is getting to be just as bad as Time Warner Cable! They keep dropping channels but not the price. I pay extra for a package to include Cartoon Network, Boomerang, ETC, but those channels as well as others have been dropped by dish but lo and behold my package price didn't. Pretty soon like TWC we'll be paying $140 month for 10 channels! Stuck with a 2 year contract but may be worth the money to break contract and go with Directv. Can't be any worse than these two.

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    Contract & TermsStaff

    Reviewed Nov. 21, 2014

    We never received notice of recent Turner channel blackouts involving CNN, TruTV, Cartoon Network, and others. We're told that we're subject to channel and programming change and there's nothing we can do about it. Dish claims they are doing everything they can, but if so, why is there a blackout of the channels? Why not settle these disputes before the contract ends? It's to frack its subscriber accounts to line their own pockets. We're entered into contract for two years, shouldn't we get the same service for the whole two years? Not asking for special treatment, just feel hosed by the man.

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    Customer ServiceContract & TermsStaff

    Reviewed Nov. 21, 2014

    I have been a Dish customer for 4 years. Recently we have lost channels with no discount in our bill or warning that it was going to happen. In June 2013 I had upgraded to a Joey in our bedroom. They are trying to say that starts another 2-year commitment and they are charging me $80 early termination fee. They broke the contract by not notify us of changes and a decrease of our bill. I was treated terrible by customer service, I was disconnected from one person then had to tell someone else what I wanted. This happened 3 times.

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    Contract & Terms

    Reviewed Nov. 20, 2014

    I've been a Dish customer since Primestar gave us up. Although the service overall is fine, their practice of dropping/changing channels at their whim is infuriating. One day ION west is gone, then HUB with no explanation, then a local channel gone. Now this Turner "temporary" fiasco with no end in sight. Why must I live up to OUR service agreement but Dish doesn't have to? Just let us have the channels we want without all the extra ones we DON'T want.

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    Verified purchase

    Reviewed Nov. 20, 2014

    One of the main reasons I have for using Dish had been Cartoon Network for my children. This dispute has gone on long enough. If TBS goes, I might as well go with Direct or another service.

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    Reviewed Nov. 20, 2014

    I signed a contract knowing I was going to move. They said I would be released if dish could not install at the new location. I moved after 6 months and I have 2 options, pay $340 early cancellation or move again in one year to their service area and continue to pay a pause fee every month for 9 months. They blame me that the satellite can't reach my new location. Dish are filth of the earth.

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    Customer ServiceContract & Terms

    Reviewed Nov. 20, 2014

    Dish has violated my contract by not informing me of the discontinued channels. Dish did not attempt to inform me in anyway by email or letter of the issue, until I became aware of the discontinued channels. It is unfair that I am paying for service that was promised in my contract. I know if I broke my contract of the two year agreement I would be fined for breaking it. So the question is why is that it's alright for Dish to violate my contract without getting fined for breaking it. I am a loyal customer and I do not appreciate being lied to, we had a legal agreement. If you don't find a resolution and this continues, I will contact a lawyer.

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    Customer ServiceContract & Terms

    Reviewed Nov. 20, 2014

    We have lost access to CNN and can no longer continue our services with a company whose CEO feels this is a "non-event." The day that CNN was blocked from our lineup I sent an email asking when this issue would be resolved. I received no response. Almost a month later we decided to cancel our service because our most watched channel (CNN) was not broadcast and CBS was threatening to cut ties with DISH due to contract issues. As my husband says, "fool me once, shame on the ** CEO, fool me twice, shame on me." I do find it interesting that the CEO of DISH thinks losing CNN is a "non-event" when we were offered a $15 discount per month for our troubles, then when we refused, a $20 discount, then $25 and finally a $50 discount. It seems odd that a company would offer a discount of $600/year for such a "non-event"?

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    Customer ServiceContract & TermsStaff

    Reviewed Nov. 20, 2014

    We have been Dish customers for about 20 years and are not pleased with their cancellation of all these channels (Turner, Sirius Music stations from 99 to 11 and now threatening to cancel CBS). We are also not pleased that they feel they need to renew our contract with every change we make. Why do all their customer service people have to be based out of the country and sound like idiots when we try to contact them. They are not helpful. They are based in Englewood, CO and should have customer service reps in that area! Keep jobs in the US!

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    Customer ServiceContract & TermsPunctuality & Speed

    Reviewed Nov. 19, 2014

    I have been a loyal Dish customer for years. I have had a few equipment problems in the past twenty years but they were all resolved quickly and to my complete satisfaction. Until recently, I have had no complaints with customer service. My big problem with Dish is their constant contract disputes. Losing CNN is like a slap in the face. As a loyal Dish consumer, I feel so disrespected and disregarded. One day it's there and the next morning CNN, and HLN, are gone and now I have three channels of MSNBC! No warning, no announcement, no nothing! That is so unacceptable.

    I pay $150.00 every month and this is what I get? I thought I would lose my mind when several years ago the same thing happened with AMC. I ranted and raged to customer service for weeks. They finally offered me a deal I couldn't refuse. Among other perks, I would receive a free Roku, free hopper and $60.00 credit to rent new Breaking Bad episodes from Amazon. I felt it was fair so I decided to stay with Dish. Jump forward to present and it's the same contract negotiation nightmare but worse. Once again, it's the same time-consuming angry calls from me to Dish and the same bribing and offering me this deal and that deal from Dish.

    But really, what deal could they offer me (except free service) since I already have everything available. Like I told the last rep, I would gladly pay a bit more if it meant CNN would be back. Other than that, he just as well save it for the birds, as there was nothing he could say or offer me this time which would compensate me for the loss to my daily CNN viewing.

    Honestly, leaving Dish is the last thing I want to do. I just hate the idea of finding a new provider. I have read bad reviews on all of them. The Dish rep told me Direct TV is going into contract negotiations with AMC next month. My sister has U-Verse and she only gets a fraction of the DVR space that Dish offers and no Hopper. Comcast has terrible consumer reviews. And then there is the business of learning a new remote system, a new scheduling guide, new channels and blah, blah, blah blah.

    So after all that, I admit, I have been dragging my feet to make the switch. I was just was hoping by some miracle my CNN would magically be back on the air when I woke up tomorrow morning. But instead of seeing CNN back on the air, I see RED! A warning that my local CBS station and Dish network are in a contract dispute and Dish will be pulling my local CBS station off the channel line up! ARE YOU SERIOUS WITH ME RIGHT NOW? I HATE DISH!!! END OF THE LINE!

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    Customer ServiceStaffReliability

    Reviewed Nov. 19, 2014

    Over the last several months I have had a complete loss of signal, a partial loss of signal, or a loss of channel signal at least half the time I watch my TV. I checked all the things that might interfere with the signal and me, 66 year old was up a tree topping it so it didn't interfere yet it didn't improve. I went to customer service and they tried to help but were unsuccessful. Please, don't even try Dish as they are not reliable. The worst part is I had good service for 2 years and then when it went, it was from good to bad. I would want to change servers but while I was getting good service I expanded my service and that is when the service nose dived to - I can't wait to go to any other Dish or Cable service to get the proper signal so I can watch the channels I was given when I signed up for their service.

    I don't have the order number, verified buyer all I have is the bill they send me every month that is as large as many of my friends on other servers, but with less service. Through having other services I have found that we in the "real west" Idaho, Montana, Wyoming, Oregon, Washington, I could go on are not a "big enough market" to warrant them being concerned about us. Makes me feel like a nothing. How does their service make you feel?

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    Verified purchase
    Customer ServiceContract & Terms

    Reviewed Nov. 19, 2014

    I called dish 3 weeks ago regarding the channels removed and asked, "when will the channels come back?" I was told soon, it has now been almost month and I am paying 70$ for channels that I'm not receiving. I called last week to cancel but they are charging me a cancellation fee. I don't understand why if they broke the contract I'm paying for channels that I'm not receiving. This is a rip-off! My contract is over in a year, but I'm not going to keep getting ripped off by dish.

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    Customer ServiceStaff

    Reviewed Nov. 18, 2014

    Every time I have to call into tech support, I get some out of the country person who is reading a script and repeats everything I just said. For one little tech support issue, it is a least a 60 minute call NOT counting the hold time. I just wish that Dish Network would hire people in the USA instead of hiring people out of the country with some kind of whiny "Minney Mouse" voice on the other end of the phone line that only 50% of the time can solve my issue/question. One time I called Dish about the same issue 3 times and I actually got an American voice whom was very pleasant and handled my issue right away without having to repeat everything that I had just said. Wow...that was great. On occasion when I am on hold for a long period of time, when I hear the whiny voice, I just hang up because I don't want to get frustrated that I can't understand the person on the other end 40% of the time and also because I don't have the time...nor the patience.

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    Customer ServiceContract & TermsPriceStaff

    Reviewed Nov. 18, 2014

    On Oct 13th I contacted Dish Network regarding the cancellation of Turner broadcasting. I was told that it was a just a temp. thing and that it would be restored in a couple of days. So far it has been 22 days and with no resolve. I contacted Dish customer service today, and the representative told me that Turner Broadcasting is demanding a 500% increase in cost to the service, compared to last contract. Stated that Turner is going bankrupt, and trying to use Dish Network to make up for their downfalls. I believe that both companies are at fault. We all know that contract negotiations start well before the end of a contract. Both sides should have had plenty of time to satisfy each other’s demands, and here is the big question, why didn't Dish or Turner send out a survey to us, the consumer, who pays the bill in the first place, to see what we thought.

    I am not against paying a little bit more for Turner, but has anybody asked you. Both sides need to suck it up and concede to each other and listen to us. Dish has told me if I cancel then I will be liable for the rest of my contract. I have news for you Dish Network and all the stockholders who hold shares in the company, First of all good luck collecting. Second: without us, the consumers, you would be out of business. So you had better tread lightly. And yes, if a class action lawsuit comes about, I will fully support it and join it.

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    Customer Service

    Reviewed Nov. 18, 2014

    I called 888-333-dish which is listed as their number on Nov 04 2014 to cancel my bill and ms Leslie confirmed that it was canceled. They later sent a bill and I called the business dept and they stated that my account was still active. They said that I had called the residential number so I had to be billed until the 18th and charged an early termination fee because it was not in their notes. I do not recommend anybody to use their services.

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    Installation & SetupContract & TermsPrice

    Reviewed Nov. 18, 2014

    We recently had Dish Network installed only to find out that the service was spotty in our area and that our usage was actually split during high and low volume time of day. Within 1 week our "usage" was 75% used and we were told that it would flip over to the other half at a dial-up speed during the "peak usage" time frame. When we tried to cancel the service we were told we had a contract and we would be charged $900 to terminate. We never signed a contract. We have already connected with another provider and receive much better service and connection speed, as well as channels and programming -- all at a better price.

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    Contract & Terms

    Reviewed Nov. 18, 2014

    Do I have to tell anymore? They have dropped CNN, and I'm stuck with dish in a two year contract. The CEO of Dish thinks CNN is irrelevant. He wants people to watch the stupid fox news. Fox news when facts don't matter.

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    Sales & Marketing

    Reviewed Nov. 17, 2014

    I have notioned that the program lineup on all the channels have changed so much. There is nothing I can watch anymore. There are way too many advertising products channels, surreal crap, etc. Cartoon channels have become limited. No more Garfield, Scooby Doo, etc. Oh, and too many channels with Christmas movies. I love Christmas, but on all day every day until Christmas. I would love more funny shows, less sex shows. And gave good old viewing choices.

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    Contract & TermsPrice

    Reviewed Nov. 17, 2014

    I have had DISH for a little over a year and am trapped in their crazy contract. It seems they do this because they KNOW they have horrible service! Each time you need to add something, they restart that contract so you're stuck even further. The main issue I have with them is that every time it rains, even a little, we lose service. DISH is too expensive to be providing such poor service. Another issue I have with DISH is that if you have a service problem that needs their attention on the weekend, you're out of luck. This is ridiculous! I wish there was a way to get out of this contract without having to pay tons of money. I don't know how they get by with this.

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    Punctuality & Speed

    Reviewed Nov. 16, 2014

    I watch A LOT of television. I also love to work out time situations. Lately while watching the programming on the dish network I discovered that I am watching four (4) minutes of commercials for every six (6) minutes of programming. This equates being barraged by eight to twelve (8-12) commercials during every ten (10) minutes of programming time I watch tv. Now assuming that I pay seventy dollars ($70.00) a month for the basic dish service, I am paying twenty eight dollars ($28.00) a month to watch commercials. This is absolutely crazy! I have decided that anything dish advertises I will not patronize or will avoid using the product.

    It would also be nice if Dish would not show the same program or movie over and over again.

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    Customer Service

    Reviewed Nov. 16, 2014

    On the 3rd I authorized them to take out $191 and I check my acct the next day and they sucked an additional $206.96 and I did not authorize this. So I called up screaming and plus $64 in overdraft fees as well and they PROMISED to refund the money in 2 days. And I had to go into the hospital as I have bone cancer and I check today and the money was NOT in the acct. So I called and they tell me now that they won't refund it and this was all the money I had in the world and now my acct is so overdrawn I can't take a dime out and I have no money for food or anything as I am disabled and rely on a check once a month and does this company give a crap? NO they don't so I am calling every site I can find as well as my local PD as this is THEFT so I am hoping that our DA will take this on as a criminal case! If I could switch to a cable company I would be doing it today! DISH SUCKS and their word is no good!

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    Customer ServiceContract & Terms

    Reviewed Nov. 16, 2014

    I've spent much time researching Dish Network. After being a loyal customer for nearly ten years I didn't like what I read about the company. On top of it on November 20, their contract with CBS is up and they are in negotiations with them. I just signed up with Directv. I will save $600 in one year and the second year of the contract my package will actually be $11 less a month. Change is good!

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    Staff

    Reviewed Nov. 16, 2014

    Speaking to one of your loyalty reps I was asked why I didn't want to cancel this evening rather than at the end of the month. WOW. Really? How did she ever become a loyalty rep? It's so great that I am spending my day off to deal with this.

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    Reviewed Nov. 16, 2014

    I'm moving for my job and the property will not allow Dish network at my new apartment. I called Dish Network to explain and cancel my service. They charged me a $400 early termination fee and want the equipment back. This is ridiculous. It's out of my control so why should I pay? They recommend I move the account over to a relative or the new resident but that's not going to happen. They've dropped all turner broadcasting channels like CNN and every time it rains (even a light rain) I lose reception. DO NOT SUBSCRIBE TO DISH NETWORK!

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    Verified purchase
    Contract & Terms

    Reviewed Nov. 16, 2014

    Recently, CNN and Turner Movies and other Turner channels were removed from Dish TV. Last year, Epic Movies was included in the movie package, and Dish made that a separate charge. Now, tonight I see that Dish is saying CBS is having a dispute with them. This is ridiculous! I'm still being charged for deleted channels that I watch all the time. There is no way I want to stay with Dish without CBS shows. I'm still in a 1 1/2 yr contract. Does anyone know if I can legitimately quit Dish without penalty if CBS exits?

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    Verified purchase
    Customer ServiceContract & TermsStaff

    Reviewed Nov. 15, 2014

    Dish representative claim the problems are Turner. Was going to wait a little and hope things worked out. Then to my shock cbs announced that they will pull away from dish. That's it. I called dish, told them how unhappy I was with those decisions and the fact that they can offer internet but oops it's not hooked up in my area. My area is big, a part of Denver. I will join the class action suit when it's time, in fact I am really excited to watch these nuts get screwed. A breach of contract, I can't wait. Also if you put up a big fuss they will give you a discount $30 off of my monthly bill. I will use that while I wait for the disconnect and switch to DirecTV. I'm sure they too will be big fat liars. But maybe they don't need to hire 40 people a month at Englewood call center then fire half if not more. What a bunch of Dumbledore. The employees you fire talk about the lies they are suppose to use with the customer, dumb bosses. Clean house starting at the top. If you lie, you are ** fired.

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    Verified purchase
    Contract & Terms

    Reviewed Nov. 14, 2014

    Dish Network has made unauthorized withdrawals of money out of my checking account and are charging large amounts of money to cancel my contract, so beware to anyone who gives their debit card for paying your bills. Do not recommend Dish to anyone....company is the worst ever and they are a bunch of thieves!!

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    Customer ServiceContract & TermsStaff

    Reviewed Nov. 14, 2014

    Having been a DirecTV customer for 12 years, I switched to Dish in search of a better deal and have lamented that choice ever since. There aren't many options here, and DirecTV has long hold times for customer service but that's nothing compared to the rude customer service associates, malfunctioning equipment, and illegitimate promises at Dish.

    After 2 months of being a customer, I called today for the 3rd time about Cartoon Network and the Turner dispute. Since Cartoon network was one of the main channels I requested upon signing up for service and Dish has been unable to provide the agreed upon service for a month, I requested to be released from the contract. After my third transfer and 40 minutes on the phone being told rehearsed scripted platitudes, I spoke to a rep in the "Office of the President". He was a condescending blowhard, and I've got to say this is worse than anything I've experienced over the phone in a decade. This little peon Eric is very good at his job, if his job entails losing customers. He clearly stated that my only option was to cancel my account and pay the early termination fee.

    I have reduced my service to the absolute basic, with no DVR because Dish will not absolve the contract they aren't fulfilling. I would love to take these jackals to court. I'll pay the early termination fee to Dish even though it's their breach of contract, after the billing date comes around and go back to DirecTV with my tail between my legs. A word to the wise - avoid Dish like the plague. They aren't worth the $10 in savings every month, the greedy condescending ** aren't worth the one star I have to give them to post to this site.

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    Roland increased rating by 2 stars.
    Contract & Terms
    After a positive interaction with DISH Network, Roland increased their star rating on March 18, 2015.

    Updated review: March 18, 2015

    Had another technician come out and install it and it works.. apparently the other guy was a rookie and didn't know what he was doing and gave me the wrong answer. Still was good to know what would happen if I really did not have any signal. Everyone should be aware of when moving. If you move and you have no signal, you are out of luck!

    Original Review: Nov. 14, 2014

    COMPLETE RIP-OFF! Main reason I got Dish was because I specifically asked them if there was a service fee when moving and was told "No, all you need to take is the receiver". Once I moved, I was told there is a $100 service fee. After arguing for 30 minutes, they lowered it to $50 which I shouldn't be paying anyway but after all the hassle I wanted it over already. Then the technician came out and told me there is no signal here. I live on the 3rd floor of the apartment facing the northeast corner. Then I was told I needed the southwest view to receive signal. Of course it has to be the opposite view. Tried to cancel, termination fee is $400, less the longer you have the service, but you still pay the full contract term so you are better off with just paying for it even if not using. Spent HOURS on the PHONE trying to waive the termination fee, lower it, or get service and NADA. The $50 service fee is supposed to be canceled as of today. READ THE FINE PRINT IN ANY CONTRACT AND STAY AWAY FROM DISH!!!!

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    Reviewed Nov. 13, 2014

    Dish kept on charging us for a package that they no longer have all the rights to. This is unethical and not good-business practice. I find this very fraudulent and something needs to be address with Dish about this.

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    Customer ServiceStaff

    Reviewed Nov. 13, 2014

    Upset with service. Dispute with Turner. Why are we paying for a service that they contracted to pay for. Not first time has happened. We lost local channels a while back. Perhaps a class action suit is in order. Recently called to inquire about moving to another address, representative was less than helpful. Have heard of other recent complaints about this also. So everyone is aware their customer service is located in Philippine Islands.

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    Staff

    Reviewed Nov. 13, 2014

    I was adopted 40+ years ago and found out I'm native American (Cherokee/Shawnee/Powatan) and so is my wife. After having children I wanted them to embrace their heritage. So I have looked for Native American TV channels and programs. NONE found. I find it as a type of technology based cultural and religious genocide of Native American people. Dish and others has every other culture on its channels including international cultures like China, India, French, Latin, German, Korean, ETC. I find it racist to not jump on the chance to put native American TV channels on networks.

    My ancestors and my people deserve to have the channels no matter where we live or the demand is there or not. I want my children to learn their language and their culture. I find it terrible that they can get nations from overseas but not in my people's own land! Its the same as not allowing God in schools but Islam is ok? So my people are force to learn Spanish from Dora the Explorer, or Chinese on another cartoon character but no Native American cartoons which our people's languages and culture are dying by the passing of each elder every year.

    The History channel does not count when all it shows is the murder, **, and destruction of our culture. They should help our people to raise up instead of thinking we are all dead. Example: When is the last time you seen a report on the news from reservations or tribes that doesn't involve casinos? If our people had a channel then maybe our needs and voices would be heard about people and government and save our culture!

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    Customer Service

    Reviewed Nov. 13, 2014

    DISH NETWORK customer service are very rude and unrespectful for the customer.

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    Contract & TermsEase of Use

    Reviewed Nov. 13, 2014

    The obvious problem is the system reset at 1:30 each morning. I have the Hopper with Sling. Prior to this had regular DVR where the reset could be manually set. Second, the background color on the info, apps, and other areas is light gray with faint white letters. You can't read it. There's no way to increase font size or background color. I almost have to be sitting a foot away from the TV just to read anything. Can't change apps to a menu format, nor can you change the color format on the program guide.

    One would think if the old DVR was easily configured, why is it that the Hopper does not have same capabilities? What angers me most, when calling Dish support, is they say these changes are coming soon. Dish has been saying this for 2 years. Recently, I was told Dish has developed new software and the tech support people will be in training before it is sent out as an upgrade. Must be a long-** class. Needless to say, Dish has become a disappointment. I've been a customer for 14 years and treated with indifference. I would switch to DirecTV, but you have to sign a 2 year contract. Not really sure Direct is any better.

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    Reviewed Nov. 12, 2014

    Dish channels are disappearing. I'm simply canceling my account rather than wait for Dish to solve their problems. Called DirecTV and signed up with them.

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    Contract & Terms

    Reviewed Nov. 12, 2014

    I just updated my account for 2 more years to only be blindsided by Dish's inability to work out a deal with Turner. I feel Dish has done a breach in my contract. I will not stay with Dish unless Dish corrects this asap. I want my CNN BACK AND I WANT IT TO HAPPEN SOON. VERY UNHAPPY DISH CUSTOMER.

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    Contract & Terms

    Reviewed Nov. 12, 2014

    I am missing HLN and CNN. After calling DISH 3 times about the missing channels, DISH tried to offer me a $10 per month discount for 8 months. I told them "no." After trying to cancel my service, they wanted me to pay an early term fee of $370. I informed them I was filing a complaint against them with the FCC to be released from my contract due to them failing to provide me with the channels I signed up with. As soon as the FCC rules in my favor, I will immediately cancel DISH network.

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    Customer ServiceContract & Terms

    Reviewed Nov. 11, 2014

    I have been dealing with dish for 9 months and have had so many problems. But for a corporation to say they're going to provide a service then don't to me that's a breach of contract. You took channels people watch and then could care less about what they think or how they feel. Your first response should of been to let any one out of their contract who wants to leave with no obligation. But no, an overseas greedy corporation only cares about one thing, money. Well, I'm making it known to you now, I'm not paying you a cancellation fee for you breaching your contract with me. I watch CNN at least 2 hours a day and Cartoon Network about 6 hours a day. Not including TCM and Tru Tv. So go back, sit down in your office and make the right decision and allow everyone who wants to leave just leave.

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    Contract & TermsPrice

    Reviewed Nov. 11, 2014

    Dish network, your contractual agreement with Turner has absolutely nothing to do with your contractual agreement with your customers. You are a business providing a service and generating an income from that service. Your job is to provide the paying customer with that service or take a loss when you cannot provide that service. As with a lot of other customers, I'm a huge fan of Cartoon network, CNN, HLN, etc. Why am I not able to cancel my service without being hit with a large cancellation fee when it is you Dish Network, that has not upheld your end of the bargain? Where is my compensation for having to go with the lousy alternate channels you have provided? These alternates are not what I'm paying for. I have seen no reduction in my bill and I'm still without the channel line-up that I signed on for. Each month that I have to pay the same cost for my bill with a lot of the channels I enjoy removed, I feel taken advantage of. It's just not right how you large corporations can do what you want and when you want to the average citizen without repercussion. I feel a civil lawsuit is in order.

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    Punctuality & Speed

    Reviewed Nov. 11, 2014

    Horrible cancellation policy. BEWARE. We moved to a new home 7 months into our service and we are unable to use DISH due to trees near our home. We were forced to cancel service and pay $300 for early termination. VERY POOR WAY TO TREAT A GOOD-PAYING CUSTOMER.

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    Verified purchase
    Customer Service

    Reviewed Nov. 10, 2014

    On August 22, I called to cancel my service. They didn't cancel and are trying to bill me. I'm getting almost daily calls threatening my credit if I don't pay.

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    Customer ServiceSales & MarketingPriceStaff

    Reviewed Nov. 10, 2014

    I previously had phone service with which I was very happy. I later called about bundling internet, phone & dish. I was told it would be $89.00 plus taxes. Well my bill is almost double. When I call to resolve, I get someone who just reads my bill to me. They don't answer any of my questions and they blame me for the service I have. When I referred the customer service representative to their website for the pricing, she told me she could not find it. What???? I am so very disappointed.

    I feel that the sales department fed me inaccuracies. If that was not enough, customer service completely denies control over dish billing (which, by the way, is EXACTLY as advertised). In addition, if you are looking for high speed internet, you just won't get it here. They advertise 12 mbps but I only get 3 mbps on the download and 1.2 on the upload. On a scale of 1 to 100, I rate my experience at about 60. Fortunately, I can afford the extra costs and the dish service is completely outstanding. However, if you want a bundled service really get the billing straight from the beginning.

    My expectation was to pay $97 monthly for all three services: internet, phone and dish. My bill is actually $163 monthly and this is just for the 12 month promotion. I can expect that number to rise another $40 after 12 months. I am very disappointed. The company should accurately spell out the costs, something I feel they were completely deceptive about.

    To be clear, the dish service is great (service & pricing). However, the internet and phone is highly overpriced, the internet service shabby and customer service/sales lacking. So if you are on a budget and you really expect to be billed as advertised, go elsewhere. You will not be happy when you get billed. Oh one other thing, your first billing from dish will be in advance. So if you request service to start mid billing cycle, expect to see in your first bill what you used for the month and a month in advance. The sales department failed to tell me that also. It's a good thing I have a good sense of humor.

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    Customer ServiceStaff

    Reviewed Nov. 10, 2014

    My mother is 92. She had been a Dish customer for 20 years. She had to go live with my sister. Her home was left with everything connect Oct 2013. Dish wouldn't allow me to disconnect even with power of attorney. In April 2014 I drove the 2000 miles to clean and rent her home. Called Dish who after reviving my 20 plus pages of my power of attorney, had many reason for me to be unable to disconnect. All bills from Oct 2013 to April 2014 were paid. The day I tried to disconnect, that night there was no service. Dish billed for May and June when service was off in April. Please beware if you have an older person on Dish. The company will knowingly cheat them and have no concern with their age. They may target older people. Don't get hurt as my mother did.

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    Customer ServiceContract & Terms

    Reviewed Nov. 9, 2014

    CNN is our go to station for news. Since 10/21 we have not had access to CNN due to a dispute Dish is having with Turner. We have heard nothing from Dish about the issue. We also have not been offered any compensation on our monthly fee. To make matters worse we have no choice as to who we use as our cable provider as our condo association has a contract with Dish. I guess they could care less how we feel as they know that we are stuck with them. Believe me, if we had a choice I would drop Dish in a second!

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    PriceReliability

    Reviewed Nov. 9, 2014

    We used to watch satellite via my large backyard C-band dish. Then in the early-2000s we switched to Dish Network and were satisfied customers continuously for about 11 years. We had Dish "Everything" - their full max package - at my mother's house, and she watched the various movies and programs every day. It was reliable, had broad offerings, and was much cheaper than Comcast. I am personally surprised to see that Dish seems to have low satisfaction ratings. I'm a professional commercial broadcast engineer and carefully think out my technical choices. It worked great for my mom.

    However, my mother passed away. I've inherited her house but never watch TV. We had such a great deal from Dish and good equipment too that it took me several months to realize I'd never use it, so regrettably I let it go. Now I just have an off-the-air TV antenna on the hill behind my house I can use to occasionally watch the networks and PBS. I use my computer and DVDs for all my entertainment needs. That the only reason I let go of Dish. Their system is great, but mass media content in general is not. It's not their fault though. If one likes mass media entertainment (e.g., HBO, sports, etc.), then I personally recommend Dish Network from years of experience.

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    Reviewed Nov. 9, 2014

    I recently went back to Dish Network. At the time I subscribed, and up until a few weeks ago, I was receiving my most watched station CNN. For the past few weeks I have not been receiving CNN because of a dispute Dish is having with Turner Broadcasting. I really miss CNN. If Dish cannot sort this out I will have to switch to another provider. Furthermore, Dish has not offered any credit on my Dish bills for broadcasting I signed up for and that I am still paying for, but am no longer receiving.

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    Verified purchase
    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

    Reviewed Nov. 9, 2014

    Not only just days after getting Dish I lost channels we watch I find out I was charged $49 for install because when you call Dish without your knowledge they put you thru to sales & another company instead are the ones who are supposed to pay out the promos they offer for switching. This salesperson told me I was approved for it all if I switched & signed up for 24 months service. Not only did they charge me their own install fee I didn't get my $100 Visa card or the $50 referral promised to me nor did my dad. I've emailed support many times, got on Dish chat many times & called many times. Dish refuses to honor the promos I was promised, told me to report charge as fraud to my credit card for what the installer charged.

    They gave me the number of this 3rd party company to call to get my $100 Visa and to get $ refunded and when I called it was Dish. Dish offered me half price on movie channels for a yr only if I cancelled rest of my free movie channel period that I still have over 2 months left right then. I'm furious. The installer showed up late then refused to drill hole in my wall, put it where I wanted. Instead he put the dish cable thru my window so it's not shut tight so now freezing due to weather nor can I lock it. He said they would come back to bury the cables. When he returned he said too many rocks for him to bury it. He could've put it elsewhere. He chose that area now I believe on purpose.

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    DISH Network Company Information

    Company Name:
    DISH
    Year Founded:
    1980
    Address:
    9601 S Meridian Blvd.
    City:
    Englewood
    State/Province:
    CO
    Postal Code:
    80112
    Country:
    United States
    Website:
    www.dish.com