DISH Network Reviews

I signed with Dish under the promotion to receive the free HD DVR upon installation. First, they didn't install it correctly and wanted to charge me to fix their mistakes (the first time). I realized they hadn't installed the HD receiver and instead installed the SD. I called them regarding this and they said they would fix it if I paid $99 for a technician to come out (the second time). I fought with them for two years over this and told them I would go to DirecTV if they didn't want my business. The representative told me that was an option as well or I could buy the receiver for $440 (the third time). The day after I cancelled my service, they sent an email saying they would do anything to keep my business including give me the free HD after DirecTV has already given one to me. On top of everything, they want to charge me $20 to send their equipment back that they give to their customers. Don't waste your time or the money. Go to DirecTV or somewhere else and save the headache.

I never authorized this Dish on the roof or anywhere else on my property. And when I called to have it removed, I got the runaround and was told to notify the person who authorized this Dish but they could not give me a name. I did not know who did it and they refused to remove it.

False advertisement: DISH Network is taking people's money without their consent. I paid a one-time fee to help my sister get her service. I paid a one-time only fee and had no more to do with her bill, because she called DISH Network and got her own account and number. Carla paid her own account until she got hurt in a slip and fall accident. So right now, her DISH is off. But she still wants the service but cannot pay at this time. I'm also on total disability and cannot afford to pay my sister's bills. I help her when I can.

I had spoken with a couple of different people about problems with my service to no avail. I asked to speak to a supervisor. Conversation was ended with her calling me a ** and hanging up on me! I have been with Dish Network for a long time and was treated with this kind of disrespect. I am seriously considering switching to another service! I will not recommend them if not resolved!

I have 2 hoppers, both are great when they work but they both have stopped working correctly within 4 months. This last Wednesday I called with another hopper issue. The service agent spent 2 hours on the phone with me unplugging, resetting, re-pointing, re-testing only to finally come to the same conclusion that I started with - we need a tech to come to the house. I explained to the service agent that the week before, my wife was diagnosed with stage 4 breast cancer and is recovering from surgery and treatments at home, and that it is important that we get it working because it's her only distraction from the reality of what's happening to her health.

I have had Dish Network for years. I have never been late on my bill. I actually paid my bill in advance for 4 months so I wouldn't have to worry about it. This month, my bill was 2 days late because I changed jobs and was waiting for a pay check. They turned my service off. When I called, I was transferred 7 times. By the 3rd, I asked for a manager. I was transferred again to somebody saying they were in charge. She then transferred me back to the automated system without even hearing my problem. So after 7 transfers, I called the corporate office. Somebody answered and was laughing in the background and I was transferred back to the automated service. The customer service is a joke. People hang up, lie, and laugh at you. I am ending my service, and making it my personal goal to talk everyone out of ever getting Dish!

I have a son going to college and needs internet and cable in a rural area, so we are using Dish Network only because there is no one else that services the area. It's a shame that we had to sign for 2 years because he will only use it for one year and then move back home. Dish cannot keep doing this and getting away with it! The techs are treated so badly. I'm surprised they can get people to even work there!

I upgraded to The Hopper, Dish's new fancy equipment, and it was terrible. When I asked them to swap it back for my old equipment, I was told there would be this huge fee. I complained several times and got nowhere, until I got a quote from DirecTV and called Dish to either come and get their equipment and cancel me after 15 years or make a matching offer to DirecTV. They did. I got a very good deal without the 24-month commitment contract, so I'm staying.

Well, Eric called and talked to Dish to see if they could lower or work out a plan that would better fit our budget. They couldn’t do that. So, my husband called and talked to Comcast and they could give us a better rate and plan for $50.00 cheaper. We had Comcast out and hook up and we called Dish to cancel our plan we have had for about 7 to 8 years. And now they are saying they are going to charge us $191.00 for early termination. Well, my daughter just had a receiver put in her room a while back and my husband said there was no contract to renew our plan or anything - it was just an add-on feature.

If there is a puff of wind or perhaps a storm and you need to watch the weather, good luck because you won't have service. They have the rudest reps and good luck if you need help with a supervisor because they have no customer skills whatsoever, unless reading from a script takes skill. If you are anything other than a new customer, they won’t give you the time of day. I hope more people read reviews before buying from them and learn from those of us that have already screwed up. Buyer beware!

On 8/24/12, Friday between 8am to 12 noon, I was scheduled for installation. When no one showed up, I called Dish Network. First rep. said my account is lacking $5. Second rep. said my payment has just arrived after two days and my account shows immediate payment dispersion. Third rep. or manager came on line and said there was no order or appointment made. Fourth rep. or supervisor said no one is available until Sunday to come and install.

I had a two-year contract. I knew it ran out in June 2012. I moved prior to that date and left the cable for the new tenant because I knew it would run out and I never intended to renew the contract. In June 2012, they called the new tenant and threatened her when she did not renew my contract. The customer service reps also threatened my credit at that time. Luckily for me, my credit card also ran out in June 2012 so they could not charge my credit card. I then called the customer service reps and cancelled the service and told them not to ever call the new tenant or me again.

I was a DISH customer for about 4 years. In June 2010, I called to cancel my service because we were moving. In July, I received the shipping labels so I could return my equipment along with a bill for all of June and all of July. I paid the bill in full even though I didn't think I should be billed at all for July and that June should have only been partially billed. In August, I received a bill for almost $800.

I called about a special on promotion I saw on the internet. I was told I could get all American package for $74.99 a month for a year because I would be a new customer. The first three months would be $54.00. I asked three times if that was the correct price for everything and was told yes. Everything, DVR and HD for two rooms included. So, I set up the installation and cancelled direct. The same day as the installation, I was told on the phone I only got the special for three months, then it would go to over $100; and DVR, Joey box and HD were extra. And when I checked my bank account, they had taken $74.99 out of my bank. They said oh you have a fifteen dollar credit now. I told them on same day of the installation that I wanted it taken out and that I am on SS and on a fixed income. They said okay but it will cost you $400.00.

This is the second time around. They previously sent me two bills monthly when I changed my account name from maiden name to married name. Since I moved, they deduct what they want to from my account, each month; and it’s a different amount each month. What about a class action suit? Something needs to be done. There are lots of people who do not file their complaint.

I signed up with Dish on 9/23/10. I called to cancel as of 9/23/12 when my contract will be up and they say my contract isn't up until 10/10/12. They told me that I didn't sign up for HD Free for Life until 10/11/10 and then changed it to 10/11/11, which supposedly changed my contract? I signed up for HD Free for Life when I signed up for the service on 9/23/10 with the auto-pay agreement. Now, not only can I not cancel my service, I can't even clear my credit card information off of the online account page.

Charged for deciding not to go with Dish Network - We called to inquire about Dish Network services on Thursday. After a debate with my wife over whether we should get rid of cable and get Dish Network, we called them back on Friday and informed them that we did not want to set up Dish Network services. They charged us $10 for cancelling - $10 for doing absolutely nothing. I will never use Dish Network now and will suggest strongly to anyone I know or meet not to do business with Dish Network. They are ripoffs!

On May 25, 2012, we switched our service to DirecTV because Dish Network charges were just getting to be too much and we had retired since getting the service. We had Dish Network for two years and 10 months. I called Dish Network on 5-29-2012 and cancelled our service. I talked to the rudest person on the earth who told me that I would be charged an early termination fee of $110 because we had some service work done because the receiver wasn't working correctly for our second television. I flatly told them that I didn't authorize any extension and refused to pay this fee. They then said that was fine, they would just charge my Visa and there was nothing I could do about it. I told them no and to just send the boxes so that I could return their equipment and hung up.

We moved in to an apartment only to find out that we could no longer continue service because of a "Landlord Restriction", meaning we were able to get out of our contract because we were not at fault for the cancellation fee, per the install tech... Wrong! We were charged $350 for canceling our contract. Then today we were charged $397 for their equipment after I called Wednesday and asked if I had the right model #'s for everything and told them I was mailing it today which is Friday! Here's the thing. I have until the 21st of Aug. to do this or it will be debited. Today is 8-17-2012. Not a verbal agreement - I have it in writing! Feel like I was just raped financially! DISH network is the worst company to ever get in a contract with. Do not use them. I have over $800 on recent ** charges that they, at will, have taken from our account. If you want to be robbed, then choose DISH network!

Dish sucks! I pay money to watch the shows I like and not to have channels taken away. I have been waiting all week to watch the WE channel, only to be told 3 minutes before that the channel is no longer available. I’m pissed!

I have been trying to drop Dish for more than a year now. Everyone, my wife or I try to drop it, the cancellation fee goes up, or we get someone who says they can waive it. The first time they told us we could be put on vacation status and ride out our subscription, only to find out after paying for vacation status for months, this is impossible as it freezes your duration. The proof to cancel went up from the first time we tried to cancel. And even though we had paid in full for the boxes, now we had to pay again, or send them back.

My RV was struck by lightning in June of 2012; I had just gotten my DISH service and paid extra for the insurance. The lightning caught the receiver on fire; blew up my TV, computer, and computer monitor; and electrocuted 2 of my dogs. In August 2012 they charged me $200 with no warning for replacing the receiver, even though I had bought the insurance. I called to see why and have them put the money back; and they said that it wasn't struck by lightning, it had bugs in it. What liars! It took them from June to August to come up with a total lie; and then with no warning, automatically took $200 out of my bank account. I told them I wanted to talk to someone because they either mixed my receiver up with someone else's or wherever they kept it for 2 1/2 months before they came up with this insane excuse it had bugs in it, or it was a total lie from the beginning.

I was a DISH customer for several years and didn't have an issue with customer service, as long as everything was working good. Recently, our remote control quit working. I called to request another replacement, was advised that the replacement cost would be $20. My response was "I've been a loyal customer for 8 years and you're charging me for a defective control?" The service rep said they'd waive the charge and mail out a replacement. Several days later, we received a new receiver, not a remote. I then went through the long waiting process to explain the problem. They resolved the issue, mailed out the replacement remote and said I could drop off the receiver at a UPS shipping center.

I disconnected my service several months ago and fully paid my balance. Two months later, I received a final disconnection fee. I paid it. Yesterday, I received a phone call stating that my balance has been sent to collections for another fee. When I called, they said they were charging me for the boxes that they sent to me to return their equipment. Why charge me for labels and a box when I can go to the shipping company and do that myself?! I specifically asked when they sent these boxes if I had to pay anything and they stated that it was "free! But here I am being sent to collections and messing with my credit over free boxes. Dish Network is doing dirty business and although I considered going back to them before this, they have put a screeching halt to that decision. I will never recommend them to anyone. Being a loyal customer to them for over 10 years counted for nothing.

I got a contract with Dish. They charge me $150 to connect "for free", which I'm ok with it. They told me I was going to pay $25 every month and the contract was for 12 months. The very next month I received a bill for $44, so I called and they told me that the contract was for 2 years and I was going to start paying the $25 when they had the chance to put it on the system and the $25 was only good for 12 months, which is correct. But I asked the girl who did the contract, "It's for 12 months, right?" Then she told me she was going to read the contract and should say okay. She read so fast that I thought that probably this is not right, but I asked her again about the contract and if it’s for 12 months. She told me yes. Please help. It's not okay that they tell lies to people and now I have to stay with them for two years when I just wanted a one-year contract. If they don't have that option, it's ok. But why didn't she tell me in order for me to make a choice?

I would just like to start out saying that I have never had poorer service with Dish as I have had since I signed back up for service. I am not sure how long I have had service with them but I know it is under a year. We left DirecTV to come to try Dish and at this point, I am sorry we did. We have had to have a service tech out twice since we started our service with them. Our signal goes off during storms - it did not do that with DirecTV. We had service with them before and now I remember why we changed to DirecTV. I am very unhappy with this. I am sitting here today with no TV and have to wait for TV again for several days until a tech can get here. The service is ** to say the least.

I have been a Dish customer for almost 3 years, 2 years on contract and 1 year month to month. I recently (around 7/24/12) asked DISH for a discount on my bill and they said they will not give me any discounts. I told them that I'll be looking for another provider and then shall cancel my service with them. About a week or so ago, I received an email from them that said they were giving me Blockbuster online for free. I called in today to see if this is their way of giving me a discount and if so, for how long. While their system had me on hold, I hear "Your current balance is $186" (my bill should be about $50/month).

We were new customers of Dish on 4/2/12 when system was installed and we paid one-time fee of $52.99. On 5/9/12 and 6/8/12, we were debited the quoted amount of $47.99, which we were guaranteed. It was the total amount due monthly for 24 months. We were given the three free months of premium channels with installation. As the 3 months drew to an end, we saw reminders across the screen that we had x amount of days before our free months expired. With 3 days to spare, I contacted Dish and cancelled the Premiums and thought that was the end of it. Not so! On 7/9/12, $96.65 was debited from my bank account. I immediately contacted Dish and was given a runaround. I talked with several different people, some having unintelligible English. I asked to speak with a supervisor and someone else came on the line and asked what the problem was. After explaining the entire situation again, this person could not give me any answers. I asked for his supervisor's number and he then told me he was not a supervisor, just another op. I demanded a supervisor and the evening ended with four separate calls to Dish and two separate waits of 45 minutes each time before I hung up.

They installed the dish right in the front of the building, in the grass on one plywood 4x4 board. The landlord did complain to me and I called Dish to remove it and relocate. I waited 3 weeks, nobody showed up. I called today, they can come on August 29, so it is another 3 weeks waiting. I have 3 receivers - 2 working, the one not. They could not fix over by phone, so I also have to wait for 3 weeks. Worst service I ever had. I did have Comcast, I did have Time Warner and I tried dish. My mistake. They are rude and most workers on customer service do not have much clue. Looks like they are reading from paper. Never more Dish ever.

In May 2012, I purchased and signed a contract with Dish Network. Initially, I was happy with the service (totally $50.24/month) and after 2 months of service, I noticed the company drafted $477.77 out of my account. After numerous phone calls as well as emails, I received the runaround as to what this charge was for. I had not cancelled my service or authorized anything beyond my initial agreement. By phone, Dish stated they would look into it and return my call. After multiple days, I had not heard from anyone and I called back. I was told I would be issued a refund and the gentleman stated he received an email within the company to this fact. I asked him to forward that information for my records. He stated he could not do that.

Our original contract with DISH Network ended on March 27, 2012. We were proactive and called DISH Network on March 22 so there would be plenty of time to receive a return kit and ship their equipment back to them. That was the beginning of a four month ordeal with DISH Network in simply trying to obtain a return kit from them.

My service was connected on June 15th. Today is Aug. 10th and I know the online recording on the CSR line by heart! Excellent customer service. Hahaha. I was with DirecTV for over nine years, made the mistake of switching to Dish and I've made over 20 calls complaining about service and the sloppy installation, to no approval! It's useless. On two separate occasions, I took off work because a supervisor was supposed to come to my home. No show, no call. This company sucks! DirecTV is the way to go - they are the best. With all the other complaints that I have read about Dish, you would think they could at least improve. Dish claims to be the best but with all these complaints, that's a case of false advertisement.

Caution: Do not ever sign up with DISH Network! I am writing this on behalf of my elderly mother, who lives in a low-income elderly housing. My mother was also assured when signing up for DISH that if she moved to where a satellite was not allowed or if there was no line of sight, there would be no early termination fee. She moved and her apartments do not allow dishes. And now, DISH Network said that she was never told that and automatically debited her account $280.00. This has caused her rent check to bounce. She has spoken with several people at DISH who assured her they would refund her money. It never happened.

My mom (73) had Dish. About 5 months ago, a limb went through her roof. They had to fix the roof but missed some things and mold has grown and spread in their house. So she and her roommate had to vacate because of health risk so they can clean and repair. She called Dish to let them know and they said to send back the equipment, which she did. Last week, she got a notice saying $327.00 will be charged to her credit card because she broke her contract. I called and explained that she had cancelled because of the mold and she did exactly what the rep told her to do. After 3 useless CSRs had told me she could buy her equipment and let it sit and pay $5 a month for 6 months to hold service, I said we had no idea how long it would take to repair and that she may not even return to that house. They asked if she could put it at where she is staying. I said no, it is a relative and she cannot dictate to them what they watch. Their answer was to say Dish offered to move the service, so she is liable for the charge and it will be charged immediately.

I received a flyer which offered "Dish" TV for $19.99/ month. When I called, I spoke to a representative who told me that the price was for basic channels. I have "Time Warner" cable now and pay $18.75 per month but get limited channels, i.e., A&E, TLC, Discovery, History and more. Finally after speaking to their rep, he told me that for $34.99, I'd get 210 channels including USA, Bravo, CNN, TNT, etc. After finally agreeing to the $34.99 plan, he put me on with a supervisor who told me that there was an extra charge for the installation ($99.95) and an activation fee of $49.99. Then after taking my credit card info, I was told they would be charging me $206.71 to start. Then she explained that there is an extra charge for the cable box and remote. She finally said I needed to agree to the final monthly charge of $69.97/month. She then reconnected me with the original man I was speaking with.

My fiancée and I signed up for DISH with a 24-month contract in March knowing it was likely that we would move within the 24-month contract period. We, of course, questioned the woman on the phone about this and were emphatically ensured that if our new apartment did not allow DISH or there was no line of sight at the new apartment, we would be let out of our contract. I got a new job in June and relocated to Seattle. Our new apartment allows DISH but there is no line of sight from the new apartment. I realized this when I moved in, and I called and asked a customer service representative in June. I was told someone would have to come out and verify. My fiancée didn't move until this weekend, and she was told two weeks ago (when she set up the appointment for the tech) the same thing. At this point, a $100 moving charge, we also didn't know about, was charged. We paid with little complaint as DISH seemed to be good.

I saw all these nice deceptive ads about Dish plus DTV, lost the kid's channels. Well, it's 16 days in and I've called every other day. I was promised one price before I said "yes, come install," and after that the price went up. Now I have a $420 termination fee plus $17 for a box to ship back to Dish. The hopper is a joke. Their paper and commercial says you can watch 4 different shows at once. Wrong, try again. They already have lost one class action suit. I think it's time for another.

A friend of mine had me call Dish Network a year and a half ago to find out their rates. I gave him the information and that was the end of it - until a few months ago. That's when Dish Network started calling me about my friend's account. I am not a Dish customer and I have never been a dish customer - I have never signed up for Dish. Now, in the last 3 weeks, they are robo-calling me every day. No matter how many times I ask them to stop, they continue calling. Someone, please tell them to stop. I have threatened legal action, I have screamed at them, and I've tried everything. Each time they promise me that they will remove me from their list, but they never do. Don't ever, ever use this company. I hope they go out of business and I hope the management goes to hell. This is how much I hate this company. They are calling me illegally trying to get payment for someone else's account.

I called to tell them I would be traveling and wanted a “pause” in my account. I write grants free for homeless shelters since I retired. I was told there would be no charge for the “pause” but got a bill for the insurance on the receiver at $11.00 per month. I paid this then decided to continue to travel and write grants, so I called to get a box to send the receiver back. I got a bill for $400 and had a chat online. I never had automated withdrawal from my bank but was required to have a credit card or debit for the DISH. I went online to my bank; DISH had deducted $140 but never sent the box. I called the bank and I have disputed the charge. I had a regular receiver that I paid cash for from DISH and updated. The contractor took the receiver with him and told me my signature was required to show he picked up my old receiver (which he was not entitled to). And since I didn't need it, I let him take it but informed DISH that I paid for the receiver. I knew nothing about any contract change and my old DISH contract was up. Now, they say they had a new contract. These people are crooked.

This is the worst product ever! Do not switch to Dish. You will regret it for 2 years (the amount of time you are locked into a contract) unless you want to pay upwards of 500 dollars to buy out. This company is a joke. They have only 2 local channels, one of which is not offered in HD; no Fox, no ABC, and they just discontinued AMC. Fine print of the contract says they can change programming channels at any time. I have never gone online to write a negative review of a company before, but this is the most unhappy I have ever been with a purchase in my life. I hate Dish!

DISH Network does not state anywhere in the contract nor were we informed by any service representative prior to signing the contract that there is absolutely no "grace period." We purchased DISH Network exactly 10 days ago. Believing the many advertisements you can see on their own website and a few televised commercials that the "Try us for free" statements were valid, we ordered DISH Network to try it out. We called prior to what we thought was within our "grace period" to cancel services. We called around 6 pm on August 4, 2012 and spoke to a service representative. Just before tying loose ends to finally cancel service, which we are extremely unhappy with, the representative calmly declared that we will be paying a $437.00 cancellation fee. The early termination fee is outrageous and clearly trickery.

They have charged my credit card and I have no service for about a month now. They say they have changed the service to a Roku box. When I call them, they say my new box has been shipped. But I never receive the new box. They keep saying they did some mistake and now it’s shipped. I never received it. When I call, they tell me some lies. How I know that it’s a lie is that when I call them again, they say that the information given by another customer service person is wrong. So, I come to know that what I was told the previous time was a lie. This keeps going on and on. Let’s see what happens now. I have a contract, so I am stuck.

I had recently subscribed to Dish TV to try and save some money on satellite TV, so I switched from DirecTV. It was the worst mistake I've made. First, they tell me I'm going to get all kinds of extra premium channels for a lot less money. Second, they say I will have better HD quality and easier usage and billing. Well, it's all a bunch of bad gimmick lies. I have talked to them for the last time today. I have only been with them for two months! Every time I called to speak with a rep about billing options or program changes or any type of upgrade or change, I had to extend my contract and I was met with very rude attitude if I didn't want to. Now, mind you, I'm a polite and calm-mannered person to the extent that you hate returning the same.

I am writing to express my frustration with Dish Network’s customer service. As of now, Dish Network is threatening to charge my account over $450 after previously promising on more than one occasion, through multiple representatives, that these fees would not be charged. During the second to last week of May 2012, I called to inform Dish that I would be moving to an apartment that does not allow satellite dishes. The customer service representative told me that since continuing their service would be infeasible, I would not be charged cancellation fees. Instead, a Dish satellite installer came to inspect my apartment to confirm that service could not be continued.

I spoke with a rep to let them know that the service did not work properly. On-demand and DVR had not worked since installation of service. Cable wire hooked up to one of the TV is making a popping noise. I had tech come out twice and they don't know what the problem is. I told the rep I was very dissatisfied with service and wanted to speak with a supervisor. I spoke with Jennifer and she said that the on-demand feature is not a part of the package which I clearly was told at the time when signing up with Dish that it was. Then, she wanted me to troubleshoot by looking up a code on the DVR. I told her to hold so I could get it. When I came back, she hung up. She was very rude and had no courtesy towards the customer.

I follow up on my credit report every other month monitoring it. I noticed CenturyLink added an outstanding bill that I know I didn’t owe. So, I called CenturyLink and they showed a service address of **, Franklin, Ohio. Well, I never lived at that address and as a matter of fact, I was living in Wyoming during the dates they said I was serviced. So, CenturyLink said it was through Embarq/Dish Network. I called the police to file a police report for fraud. The police officer said Dish had gotten into trouble before for pulling past customers' information and using it for bogus addresses and then charging them - thus, it ends up on my credit report as unpaid.

I contacted Dish when my existing carrier became excessively expensive. The cost of their service seemed reasonable (though, having read complaints above, that probably would have been another problem). We had attempted to obtain service from DirecTV but had no line-of-sight. Dish was able to install and get service. When I told the rep on the phone that we were planning to move, if possible, to a one-story house later in the contract, we were reassured that it would not be a problem, but we should get relocation as part of the contractual agreement so that we would not be charged another installation. Nothing was said about the cost to us if service was not available at the new location. Before we moved several months later, we called Dish and asked that they send a tech out to verify that the new location, about three blocks from our original address, had a line-of-sight. They refused. I asked why and was told it’s company policy. I explained the problem we had had at the first location and was told to call after the move and that would be fine.

I originally called AT&T to sign up for cable service and was directed to Dish Network. A woman from India who did not speak English very well started asking me questions when I only wanted information on cable services. She continued to ignore me and said she needed to take down all my information before she could tell me what the promotions were. She told me a great deal and I asked several times that "this is all I'd have to pay?" She continued to say yes and I also asked if I would be charged any fees and she said no.

I signed a two-year contract with them. After 6 months, the price went up and they did not give us the free movie channels as stated. On July 25th of this year, my contract was up. I called them on July 29th to ask them why they did not cut off my service because the contract was up. With no problems, they cut off the service and the representative explained to us our final bill because our bill was due. Our monthly bill was $54.99. Then the lady said that because we waited a couple of days to turn the service off, our final bill would be $145! She couldn't even explain to us why the bill was so high! That is more than 2 months' worth of service! Don't ever go with Dish. Save your money!

I own a rental home and when my tenants were vacating, I discovered Dish network antenna mounted to my roof and holes drilled through my new (2 year old) siding for cable. This house is wired for cable in all rooms with ready access to the splitter, that are all tied to eliminate the need to drill through any walls. Installation was done without my authorization, despite Dish has a form requiring owner/landlord's authorization. After calling Dish for removal and repair of my property, I have been informed by them that they can do it but are not responsible for anything. They have sent me the installer who swore that they do not do installation, and only Dish does it. I was referred back to Dish who again reiterated the "No responsibility" line. With the total lack of concern or responsibility that Dish has shown me today, I will not only never personally use their service, but I will refer this to my attorney for resolution. I will personally advocate the boycott of Dish services by everyone I know or meet.

Dish TV cheats - I was told the rates will not go up in 2 years when I took the connection. They went up for no reason by 40% in 1 year, pure cheating. What they advertise is completely false. I recommend not to take Dish TV.

We had Dish Network installed last Friday, July 27th, but we had it uninstalled last Monday, July 30th. Dish Network does not take any responsibility to whatsoever, when it comes to how things are installed by the people they contract to. In this case, it is with Dish 1. These people were sent to our house to install Dish and after they had gone, our house was in a mess.

I currently had Dish for the past three years while working in Auburn, AL as an army recruiter. I was scheduled to leave and cancelled my account only to find out I was extended a few weeks later to stay here. So, I called Dish of course and turned it back on month to month because I wouldn't remain here but a few months. I was given HBO free for three months. HBO worked the first day and turned off and the channel was locked and after complaining on 4 different occasions with no results at all, I gave up.

My disabled mother had DirecTV and became very upset because of the Viacom channels being removed during the dispute. She wanted me to help her sign up for Dish Network although I was a bit hesitant about switching. But there are some channels that are in HD on Dish that DirecTV doesn't offer that she watches like BBC America, Nat Geo Wild, H2, and Cooking Channel.

We decided to switch from DirecTV to DISH for a few factors - losing the Viacom channels, the initial price savings, and the hopper's DVR capabilities. It's a big mistake. Our initial installation was yesterday morning. The technician hooked everything up on two of the four TVs (We weren't told that their receivers require "new" TVs or an RF modulator.). The two TVs worked fine when he set them each up individually.

On July 19, 2012, we lost the signal to our system. I tried unplugging the DVR, removing and reinserting the smart card, running the switch test (this isn't the first time we've had problems as you can guess) but nothing worked. I finally called Dish and told them the problem. The guy on the phone was no help and said they would have to send a tech. He transferred me to someone who schedules the repairmen. The earliest they could be here is August 15. Are you serious? A freaking month?! Where the ** are they coming from, South Africa? She said if they have a cancellation, she would let us know so they may get to us sooner.

Dish Network is misleading. I asked on the phone with the representative about my channels, and they told me that I got my local channels from Raleigh, NC. The technician that installed the box said the same thing. But once hooked up, my locals are from SC. Now, they say that those are my local channels. I said that I didn't want it, if I couldn't get NC local channels. They lied to me for a sale. They hooked it up even they know that I won't get NC local channels. That is cruel and misleading.

After two late charges of about $14 to my Discover card while on auto pay, I decided to cancel my DISH. The customer service guy waited to the last seconds of the call to inform me I would owe money for early termination and then hung up. I now have a paper bill here for $137.75, for DISH TV through 08/13/12. I sent the equipment back in their box last month. That cost $17.00. Early termination is $105 and something from last bill is $14. What? Hey, I have early termination fees and return equipment fees and charges for future service to the 13th of August, on the same bill? How is that possible or legal? I mailed a check last month with a cancel service letter. I paid up to the billing date on the bill. Now I keep getting a larger bill every month even without equipment and after letter and phone and email cancel service requests. Their own bill says I sent the receiver back but also I owe for August 2012 and today is July 21, 2012. DISH is a criminal enterprise, in my opinion. They aim to destroy me and I can't turn them off. The sadness is being powerless. Just keep sending DISH money?

I switched to DISH after having issues with DirecTV. They hooked up the service and told me my bill was a lot less than what I was actually paying monthly. After repeated calls and no resolve being accomplished, they told me to pay $116.00 and my service would be reinstated. But my bill showed $217.20. I went ahead and paid the $217.20, and I called to have the service reinstated. They told me I owed another $103.70. No one could give me a reason as to why the bill was so much, and they said they would not turn the service on until the remaining $103.70 was paid. But they couldn't tell what that amount was for. They are crooks, and nobody should ever use them.

I went to pay my DISH Network bill and realize that the bill was really high. I called to find out what was going on. They said that on May 28, 2011, their computer gave me a $100 credit that I should not have received. And now, one year later, the computer saw the mistake and charged $100.00 to the June 2012 bill of all its customers who got the credit for the $100.00. Now, I don't ever remember receiving a credit. Before, they said someone was ordering movies and charged my account, but not this time. I learn that if you disconnect your phone line, then they can't do that. So now, they have found a new way to rip people off.

Dish Network - The problem is the contract post to be up on September 30, 2013. But they put me in another contract for March 6, 2014. I told them I do not want the 2014 contract but they said that they can’t do anything with the contract, and that they do not want to fix it back to September 30, 2013.

I have been a subscriber for 5 years paying $109.00 timely each month. I switched to DirecTV. They asked that I send them my equipment back. Dish sent me the boxes to return to them. I received 3 boxes, one had a prepaid UPS label. I paid for the other two boxes around $30.00. Now Dish is calling saying they had accidentally sent me a prepaid label. That I should give them my credit card number over the phone for the $18.00 I owe them. And that they will continue which they have to call every other day until I pay, or else they will ruin my credit by turning over to collection agency.

I signed a 2-year contract with Dish in mid-September 2010. The install technician who arrived was an incompetent fat slob who I caught picking his nose and sticking his snot underneath my TV stand. The slob decided to run the wire from the outside dish to my garage and up and over the garage through my attic... which is correct. However, instead of burying the wire all the way to the garage, he buried it only part of the way and decided brilliantly to angle the wire starting about 5 ft. from the garage! Instead of tacking down the wire on the side of the garage, he let the wire dangle and then fed it over the roof haphazardly without tacking it down and then made a baseball size hole in my attic vent screen and fed the wire on top of my cat walk instead of under it to my cable connections. Seriously you could train a monkey to do a better job running a wire.

I decided to switch from Comcast to DISH on March 8, 2011 and boy was that a mistake. After receiving a mail insert for DISH, offering 24 months locked in at $34.73 a month for 120 channels, I could not pass that up. I called the gal and she confirmed several times that my monthly rate is $34.73/month. I thought what a great decision I had made, until I noticed my automatic withdrawals were a lot larger than they stated. In fact, they withdrew $61.23 on May 9th. Instead of crediting my debit account, they offered to credit my DISH account $33.60. I was hesitant, but thought that works for me, then I would only owe $2.63. That was not the case at all. June's bill was withdrawn and they withdrew $27.63. Now if you add the credit of $33.60 to June's bill and the withdraw of $27.63, that is as if they billed me for 2 months. Now I am livid and have no patience.

On July 10, 2012, I signed up for Dish Network, 6 days ago. First, the goat who signed me up told me I wasn't getting into a contract with them. Second, their service makes you so uninterested in watching TV. Third, we had no idea that you had to get separate internet, another service provider. We called to cancel the service and what did they tell me? I'm locked into a two year contract and in order for us to cancel, I would have to pay $420. For one, they are out of their damn minds. Please, let's not get started on their useless DVR system. It's one crappy piece of metal put together. Dish Network is a bloody ripoff and I am not sure how they are still in business. I'm so annoyed at them, it's not even funny.

I have had Dish Network for 1 year and I never not had a problem, until I recently moved in to another city and they could not give us service due to the trees blocking the signal. Now, they are telling me to cut the trees down or pay $275 for early termination on my contract + $99 for my service! I told them I was not paying for any of it because it is not my problem and it is their fault for failing to provide me the service. The nomenclature of the contract does not state for relocation issues and if they cannot give service for a reason of signal blocking. Therefore, they have to bite the bullet, not me. It is not fair for someone who was told they cannot have their service and then be charged for it.

Why is Dish so stupid? I currently have Dish and have been without a contract for 6 months. I tried to re-up at the end of my old contract and get the new Hopper but that said I needed to wait 3 months before I could do that and then get something called Dish it up. Now, more than 6 months later, I contacted Dish and they now tell me it will cost almost $800 for me to upgrade. This is how they treat their existing customers. I said this is unbelievable and they asked why. I said even my cell phone offered an upgrade with a new contract every two years. This woman and then her manager said, "Well, we may have been able to do that but you were late with a payment once." That is total **. I wasn’t late, my bill was increased after one year and they didn’t receive the new amount because it is on autopay.

Dish Network has the worst customer service (if you can even call them that) ever. They give verbal contracts assuring customers things then they go against their verbal contracts in their written contracts. Then conveniently for them, they no longer have available the verbal contracts but they do the paper ones. I was promised by the individual that signed me up with Dish service that there was no chance of losing channels like AMC during the duration of my contract.

I changed over from DirecTV to Dish. When it was being installed, the person installing the dish told me and my wife that if we were not satisfied with Dish, we could call within three days and cancel without being under contract. The service from Dish was terrible. The weather affected the programming and the network went out often. The next day, my wife called customer service to make sure we could cancel within three days and the person had her on hold while she spoke to a supervisor. She came back and said yes you can cancel but it has to be on or before the 15th of July.

I understand DISH has some negotiation problems going on right now. While I understand DISH's situation, a solution is not being provided to the reduction in service that we the consumers have come to expect. Some of the channels you dropped, AMC, WE tv, IFC and Sundance, are services that we watch/utilize (especially AMC). “Breaking Bad,” which airs tonight, is one program we have been following constantly. To have it not be available will require us to find a different TV provider or wait a year until the new season comes out on DVD. Regardless of your concerns right now, ours is we do not have programming from DISH that we should. Your failure to provide is seen by us as failure on DISH's part to provide expected network services according to your agreement. Let this be an official notice that services previously offered be made available if DISH wishes to keep us as customers.

I set an appointment to upgrade and reinstall DISH Network. The install time was between noon and five pm. I left work early to be there for the installation. I received a phone call the day prior that a tech would call with a more specific time. That call never came in. Later, a manager called and said the tech would be late. He said he miscalculated it and told another tech he wasn't needed for the job. He said something about not wanting to take bread out of the other tech’s hands. The manager told me he would call back with an update. He never called back. I lost a half day’s work. We were misled about the installation. I am calling DirecTV on Monday.

So, a nice girl came to our house and she was trying to get us to buy Dish. We like that fact it was cheaper ($70/month) and the fact we could get Blockbuster and all TV's get their own box thing. So then, the next day, the guy who was to install the satellite was supposed to call 1 hour before getting here, and he was supposed to get here between 4 and 8 pm, but he never came. We went out to eat, which took a hour. Then, we went home and canceled because no one came.

The two-year contract in and of itself is ridiculous, but what's worse is the plethora of things we didn't know about when we signed that two-year contract, including, but not limited to the fact that you can’t record a show in the main room and watch a different show at the same time. This causes us to have to cancel most of our recordings. The receiver in the kids’ room hardly ever works. The double title listings (HD versus non-HD) were supposed to go away the day after we bought it, according to the technician, but lo and behold, it did not. The selection of shows On Demand is incredibly limited. In other words, it sucks.

They will not apologize for their errors! I mailed my payment on time; they alleged the post office lost it, turned off my service. I kept getting warnings on my screen to pay within 48 hours from 7/5 to 7/12 before I called "customer disservice"! I am also tired of the answer from them of "I don"t know". In spite of allegedly not receiving payment, they still turned my service back on. Now, I called my bank on 7/12 - payment cleared the bank on 7/10 - posted at Dish Network on 7/8 (so they say). This is the second time since February. Also, they lost a check and will not admit their incompetence on their end! I have brought all this also to the attention of the CO Atty. Gen.! I hope everyone else does the same, also with the BBB and the FTC!

I accepted a new position which requires me to move. I had contacted Dish Network beforehand, and they informed me I could transfer my service. No problem, as I had been happy with my service. However, I found that the complex I'm moving into does not allow Dish Network satellite dishes. Now Dish tells me I must pay a $175 contract cancellation fee. When I told them this was a situation that’s totally out of my control, they said "that's not our problem". I've filed a complaint with the Better Business Bureau.

On June 29, 2012, All Connect services arranged my utilities, cable, internet, and home alarm services on my recent purchased home. I arranged to have Dish network install my cable services. I notified a customer representative that I was interested in basic cable channels including AMC. I declined HBO or premium channel for three months free. On July 1, 2012, Dish Network installation representative completed the install in three rooms with two cable boxes and three remotes included. The representative requested signatures, electronically signed on portable device.

I wanted to upgrade to their product, Hopper DVR. I was told my only options were to enter a new 24-month agreement or buy a Hopper for $800. I am a long time customer. Hopper is a significantly costly added service (about $360 a year). When the call was escalated to a supervisor, the individual was high pressure, threatening and unpleasant. Second bad experience lately was when I recommended them to a brother who is disabled, retired with a very good income. Because his only credit card is government issued for his social security, they would not allow him service unless I paid with my MasterCard! As soon as I can arrange other service, I will cancel them and pay the fee of $180 to get rid of them.

When I ordered my hopper from Infinity Dish, I assumed that is what I got. It has never done what it is supposed to. Now, they say, "I'm sorry, but you can buy one from us." I have had service for 1 month and 3 days. They now, of course, tell me that I am obligated for the two years, and they are the ones that screwed up. One of the problems with these big companies is that we, the little people, have no recourse when they push us around.

My husband and I pay $70 per month for a package that includes certain movie channels. Dish Network has decided to stop providing these channels and replace them with channels that sell tanning beds, make up, etc. They refused to lower the bill we pay for the movie channels they chose to not provide any longer. We are now being charged for these above mentioned channels we do not watch. The consumer basically have no rights in this situation.

Several weeks ago, they cut off several channels without explanation, including HDNMV and others with no notice. I called and was told that I had to pay $10 a month more to subscribe to new "Blockbuster" package. This was to keep the same channels I had before. I have 2-year contract, but they insisted they 'canceled' some other stupid package and I had to add this Blockbuster one. I find out now, Blockbuster headquarters is moving to DISH headquarters in Colorado. I put two and two together.

I had Dish Network come to my home for an upgrade. We have HDV TV's and we wanted them be HD. This was 2 months ago. No charge. Service was done and the tech told me I was all set. He hooked up all 3 TV's. Yesterday, I had an appointment to have a new TV hooked up and when a different tech came, he informed me that he could only hook up one TV as I DID not have the proper equipment needed for all my TV's to be digital. I was floored. I thought we already had 3 TV's hooked up. That was the purpose of the upgrade.

You guys made a mistake. You issued a refund twice then you deducted the money from my checking account. Okay, we are even. No! You sent me a bill. I called customer service and let you guys know you made another mistake. I do not owe you all nothing! Again no! I have to prove that you got your money back. I finally got an answer several weeks ago from someone there saying that they received my proof that Dish got their money back. You would think this would be the end of the problem. Again no! Now, you have sent me another bill saying I owe you guys money. No, I do not! So, I called your customer service, I was put on hold several times and my minutes on phone are just wasting away. Your few minutes are longer than just a few minutes. The last time, I was put on hold was for over 10 minutes and no one ever picked up. Please get your accounting up to date. I do no owe you one red cent and I will not pay you guys any more money.

I am with Dish Network for more than six years, also second house for four years. I still believe they have the best programing. Last week, one of my 722 DVRs went bad. I have two 722 and one 211. Two technicians came to the house and replaced 722. They told me it was too close to my center speaker. My bad. Then, they told me about a new whole-home HD DVR Hopper. One of my first questions was, "What is the benefit of Hopper over 722?" They told me that has bigger hard drive, 2T. Also, it has better resolution of 1080p. Wow, I was waiting for that for a long time. They called Dish from my phone for me to talk to customer no-service about installing one of those Hoppers. The customer no-service guy confirmed that Hopper has better resolution than 722. I scheduled a new appointment (guys were out of time) for the next week.

When I had the installation of Dish put in for my grandson (their home is in Cookeville, TN, his age was 4 years old) in May 2011, the salesman told me that the rate of $24.99 plus $7.00, plus applicable taxes, for a total of $32.19 would be the rate for my entire 2-year deal. It was a basic plan for him to watch cartoons and the educational channels that would help him learn. When I received the May 2012 statement, it had a rate of $64 a month! I was furious. I telephoned the company and reviewed the situation with someone who was neither helpful or could explain why there had been such an outrageous increase! I live in Georgia, They are in TN. I do not understand how this can be legal in any sense of the law. They want you to sign a 2-year contract for one rate, but do not inform you that they can and do charge whatever they want for the remainder of the agreement.

I paid $200 on bill pay from my bank. It has cleared the bank and this Terry ** said the payment went to IL instead of Phoenix. Now I have a cancellation notice.

I switched from DirecTV for a better deal. I was not satisfied from the start. I wanted to cancel after one week of installation because I don't like the channel lineup or movies and was told by customer service that I was in a two-year contract with no way out but to pay a large cancellation fee. There's no protection for the consumer with contracts like this. Beware!

I called Dish Net today in order to end my service. The reason for ending the service is because of the removal of the AMC/IFC programming. I told the account specialist (Sandra UVA) that I wanted to end the service on 8/1. She informed me that even though that date is more than two weeks away, I would be losing my local channels today. I can think of no other reason for this other than to punish me for ending the service. It's no wonder these guys have a C+ rating with the BBB.

After a year of credit error in their part, I am now being charged the amount of the credit error. First, they said it was for unreturned equipment. Last year, the tech took the equipment and then that was cleared and I was told the charges would be dropped. I got my bill and the charges are still there. I called again and they checked their system and figured out they gave me credit that was not for me in August 2011. The rep told me that I enjoyed the free five months and will now have to pay it back. I told him my financial situation has changed. I am laid off and unable to pay them the full amount. I said I can do it in payments. They want it in two payments. If not, my service will be disconnected and extra charges will be applied to my account. After being a customer for 6 years, they are not trying to work with me. As soon as my contract is done, I will be done with them and I will continue to make my payments to clear this.

I am really upset that I can't talk to a real person on the phone. I have some questions about my auto-pay that the press 1 or press 2 option just can't take care of and I can't find an option to talk to a representative.

In May of 2012, I contacted Dish to inquire if there would be any charge to my account if I canceled my service. I was told at that time my contract was fulfilled and there would be no charges. Today, I canceled and was billed a $105 cancellation charge. I feel that Dish misrepresented themselves in May or they are now lying to hit me with a cancellation charge.

I was offered a rebate of $99 for ordering the sling adapter. Rebate was sent in the form of a debit card with a 4-month expiration. Nothing was sent to tell you the PIN. I was able to use it at one place that did not require the PIN. More than $60 was left on the card when it expired. I called DISH Network to get it reinstated or have credit applied toward my account. I was told no and that I should have used it in the time period allotted. I was never told there was a time limit. I told them I might try my chances in small claims court. Their rep replied, "You can't sue a fortune 500 company in smalls claims." He also said that unless I was part of a class action suit, I was out of luck.

We have a contract that we uphold and the channels we ordered should be upheld! AMC should be put back on immediately whatever it takes. Then when our contract ends, it could be negotiated, not saying that it should be but that would at least be not so, what's the word, um, shafting! Counting my family, there are exactly 26 homes in my family that will be leaving Dish after all these years, if this is not resolved soon. Please be professional and fix this very aggravating problem. Thanks for your time.

I signed a contract and I am expected to pay. I expect them to honor what pkg I chose.

I have to say that the service is actually fairly good. However, any time there is a problem with Dish Network, trying to get it resolved is a huge problem and creates a lot of anxiety. They really try to hold you hostage. I've been a customer of theirs for 8 years, paying over $100 a month. One of their pieces of equipment, after 8 years, started to malfunction. I pay "rent" on this piece of equipment to Dish Network. They wanted to charge me over $100 to replace the equipment? If I'm renting the equipment and paying rent every month, why would I need to pay to replace the equipment? Every time I talked to them, the answer would change. When I told them I had enough and come pick up your stuff, finally, they sent someone out here.

My contract with the local cable company had come to an end and I was looking into alternatives. I had received some information from DirecTV and Dish, so I was looking at both as to determine if maybe one or the other of them would be a better choice. I contacted both, discussed the different options and packages and Dish seemed to have lower prices. Yes, it's true that you get what you pay for. I know. During my discussion with Dish, one of my several questions about the package was "Does the 120 plus channels include any music channels?" This was a sore spot for me because Time Warner has over 150 channels! Uhmm no, as about 50 are music channels and not TV channels. So, I inquired the same of Dish. I was informed that no, it did not include music channels, it was 120 TV channels.

I signed a contract with them on May 5, 2011. Since then I have had the same problems as these other reviews (CS hang-ups or pat answers!). This morning my service was cut because they won't allow enough time for the slow mail service plus the holidays! I have paid on time every month! I called them, but also got nowhere! I will be changing service next year!

We switched cable companies. Upon doing this, DISH Network told us that they would send a technician out to collect the satellite dish and equipment. Then, without notifying us to say this was not allowed as per management, they changed the arrangements we were told. This is unethical and I am pretty sure they have to fulfill what they said. They admitted the representative did say this, so they should have to honor it.

My complaint is after being a loyal subscriber to Dish Network since their creation and always having the "everything" package, they have crapped on me and decided not to cut a deal with AMC channels. They proclaim that subscribers are not willing to accept an increase of rates to keep these channels, yet I, one of their top customers, never received a poll or survey asking my opinion. Another problem is that they are giving me a 12-month monthly rebate of $15.00 to defer the cost of seeing my programs (The Walking Dead, Hell on Wheels, etc.) on other sources like Amazon.net, but are only giving these rebates to members who complain and ask for them, and are not notifying the affected subscribers by email, phone, webpage article or other simple forms of free communication. Not very fair or ethical to me. I believe this failure to negotiate is showing that Dish Network is not living up to their service contracts and all affected should enact a flood of protest to let them know we are not happy.

It's just a bunch of crap on the phone. I called them about ten times because a message kept saying that Dish was going to drop AMC and I got told, "Oh, no, we are working out a deal with them; don't worry." You are not going to drop AMC and guess what? Come July 2, no more AMC. What a big joke! The company just lies. What a bunch of crap. I wish I had stayed with DirecTV.

If you are a Dish customer, make sure you check your bill closely! I noticed that my bill seemed to go up by a couple of dollars each month. So, I got out four months of my paper bills to compare, and was shocked. Each month, they had added something. For instance, one month they had added one of my receivers twice, the next month they added another receiver twice, next month they increased the $6.00 protection fee to $7.00 (it is supposed to be $6.00 for my 2 year contract period), and this past month, they added a movie channel called Heartland at $5.00 per month. Only they were real sneaky about that too. They prorated it for a partial month so I wouldn't notice the entire $5.00 charge.

AMC - They removed this channel right when Breaking Bad is about to start. Why don't they get rid of the 10 shopping networks instead? Customer service is crap. I can't wait till my contract is over. Don't pay for their crap!

Recently, I ordered Dish because DirecTV kept increasing their prices. The very nice lady on the other end confirmed with my husband that our bill would be one price for an entire year. That and only that. They neglected to say that the bill would increase after 4 months, this included a protection plan. After being on the chat for over 30 minutes, I got nowhere. Regardless of what I was told when I signed up, they would not budge. Though it is cheaper than DirecTV (for now), they are deceitful and sneaky. I agree with most, they are scammers.

I signed up with Dish in July 2011. In Oct 2011, I had to put my account on hold/freeze because I moved out of state and did not have my own place. They automatically put my account back into active status without notifying me. When I went to ask about my bill, which had accrued charges, they told me that they put it in active service 2 months prior to my phone call. Then would not credit the account for all charges! Then, when I went to activate the account because I had my own place again, they wanted a fee for this and a fee for that. So when it was too much for me, I went to cancel. Well now they tell me that if you cancel, they will charge you for the months that the account was on hold/freeze. So, I tried to resolve this with them several times and every time, it would be on hold for long lengths of time 20/40/47 minutes, just to be disconnected. No one ever calls me back, but they verify your phone number every time you call!

My remote stopped working on my TV. I had to manually get up and turn the TV off and on and then manually change the volume. DISH sent me a remote and I had to pay $35. Then after a few days, the remote arrived and I called DISH. Now they say that they don't make a remote that works for the TV which is an LG. The former remote worked for 3 months. Now they say that they don't have anything compatible for my TV. Be very careful with DISH if you have an LG or another new TV. The supervisor said that he has mentioned this problem to DISH with no results for 4 years.

I recently purchased the Dish Network contract for 2 years and 3 months HBO-Cinemax free. I called in before the 3 months expired on HBO and Cinemax to cancel the account because we were not satisfied with the channels and poor quality resolution. They told me I had to pay $350 cancellation fee! Then, I saw 3 different plans for $22.99, which had more channels than what I already had. I was also paying $22.99. They told me I could not even switch to those programs because that's only allowed at the beginning of the contract. So other people pay the same as I do, but get more benefits and channels out of the deal. I'm stuck with poor programming for 2 years! Crooks. Someone should do something about this! You can't cancel, you can't switch, you can't do anything!

I was upset to find out that DISH Network had cancelled AMC, IFC, and WE tv because of negotiations. When I called, they made it clear that AMC, IFC, and WE were asking exorbitant renewal fees that they felt would result in rate increases to their customers, which DISH felt was unfair. We weren't happy when they cancelled Sundance, but with the cancellation of these channels, I now asked if they were going to lower the bill. They said no and indicated that they were substituting with comparable channels. The rep further indicated that if it was original program that I was concerned with, I could get these services through pay services such as Amazon. Wonderful, to save me money, they wanted me to pay more money! They also erroneously identified another cable provider is also dropping these channels due to costs. When I called this other service provider, they said, “No, the information DISH provided was inaccurate.”

I was called on a promo asking for SS numbers. Mine did not go through so your rep asked for any SS number like family members. I gave my husband's SS number to get the promo. Your rep said that worked. I asked if this bill would be in my name and not my ex-husband's. He said that it would be. My first bill came in his name, and all the other ones. I called and asked why it was still in his name. Anyhow, thanks to your rep, I have been criminally charged with a crime of ID theft. Thanks a lot for misleading me.

After several outages not due to weather, I called and explained the problem to them. After several attempts to try to reset issues, I was told they would have to send a tech out to find out what was wrong with their receiver. I was told it would cost me $95.00 for this, as I had not paid for warranty services. I told them I was paying for satellite TV service already and if they could not provide that, I would just cancel and switch to another provider. They informed me it would require an early cancellation fee. How can this be when I was not getting their service in the first place?

Some channels of my gold package are not broadcast properly due to some technical error. I don't know what is that. I want the resolution as soon as possible. The channels, which I can't view, are Life OK and Mh1.

Walking Dead - What is going to happen is that unless you return the AMC channel to Dish TV, I and thousands of customers will take our losses, close our account and easily connect with Comcast. I prefer to stay with Dish but unless you fix this, you will really be screwing up.

Dish Network is the biggest scammer. I am with Dish Network for the last 8 years. I called to cancel my account because I found better deal with the other company. They transferred me to a specialist in the cancellation department. The person told me if I get into the new two year contract, they can give me the new customer rate with the credit, and also upgrade me to the new hopper system - this way I will save money. I agreed with that, and now when I got the bill, it's different. I called the Dish Network and complained about the bill and they are not doing anything about it. They told me now I am with them with the two years contract and if I discontinue, I have to pay early termination fee. What type of scam is this? They say something and write something else to their computer. My suggestion to all, do not agree with the Dish Network until you see in writing. Their words mean scam.

I have two things against them: 1.) On a Friday, all of a sudden their service is disrupted and I don't see anything on my TV. I called their technical support and they do a bunch of diagnostics, which were of no use. They said there is a problem in the dish aligning with their satellite. A technician has to come and repair it and then they are going to charge me $95, which is way too much. It is much more than what I pay them every month, and that too for a problem for which I am not responsible. If anyone has to pay, it has to be them, because their service was not working. Anyway, this is the first story.

I received my service on 6/13/2012. I called and canceled my service today, 6/25/2012. The service is crappy. I never had an issue with so much interruption. I could not watch a whole movie without being interrupted. I was told that I had to pay $408.00. I thought I had a 30-day grace period. Oh no, once they installed their crappy service, you are stuck with it. As of today, I canceled the credit card that I set up my service with. I'll pay the $17.00 a month for the remaining months, but I'll pay it over the 24 months!

As a new customer, I selected the new Hopper system that boasts PrimeTime Anytime and the ability to record up to 6 programs at once. Two weeks later, I called to get help because I couldn't get the PrimeTime to work. I was informed that it won't work at my location because my local channels aren't in HD. When I had DirecTV I received local channels from Cape Girardeau which are HD and we're located in the center of the viewing area, so we get very accurate storm predictions and updates. DISH has connected us with Jonesboro, AR’s "local" programming, which apparently aren't HD and they rarely mention our weather because we're on the very edge of their viewing area. Their response to my complaint was, "We can't break protocol to change the local channels.”

I had an equipment problem that their techs couldn't fix. I fixed it myself after googling the problem (they don't have Internet?). Lately, DISH has been harassing me with telemarketing calls to my cell phone. I told them to stop, but they said "too bad, won't happen for 31 days." It is hard to believe that this is such a big company. DirecTV is so much superior; for that matter, so is Comcast.

I called Dish Network to get service at my pizza shop. I asked how much to get an ESPN package and he told me $12 a month. After the installation, they charged me $45 for it. They also told me I will be getting a $100 visa gift card, that was a lie too. When you call them to cancel, they told me I have to pay $17.95 a month for 24 months.

This company, DISH Network, is the most money-hungry company I have ever dealt with. They make promises they can’t even keep. Yeah, you will get Showtime, Blockbuster, Starz, and Cinemax for free, but you will lose channels if you don’t keep Blockbuster. I lost Logo (channel 373) because I cancelled and that was the whole reason I signed the contract. The Hopper and Joeys are not free, it’s just a way to get you to sign up for a service that you would be stuck with a $400.00 cancellation. DISH contracts with outside people to do the dirty work; they just want to sit back and collect. I just got DISH hooked up on 4/7/12 and my bill has went up and up.

I have never contacted or ordered Dish Network Service. I have been fraudulently charged on my debit card, not 1, but two charges for Dish Network, one on 6-18-12, for $350.00 and the other on 6-20-12, for $367.50. I am a victim of identity theft, obviously. I never had nor would I ever have anything but cable service. I reported it to my bank as soon as I saw the bogus charges, and they put a freeze on my debit cards to protect me from further use. I called the CS Department. They put me to a "Fraud Resolution Department" (so they called it). I spoke with a Rebecca, at **. She said she needed to talk with my bank, so there was a conference call set up. She said it would be 5 to 7 days before the amounts would be credited back to my account.

Since I had Dish installed, they consistently have added charges to my account although I was guaranteed there would be no increases. When I would call and complain, I was told that, "It was in your contract." Several months ago, they added a monthly charge for maintenance insurance. I called, complained, was told it is in the contract and was finally able to have the charge removed. Last evening, I called for a service call to redirect my dish and was told that if I would sign up for the $7 a month insurance, someone would be out tomorrow. When I opted to pay the $95 for the service call and not take the insurance, I was told that I couldn't get a service technician to my house for 7 days! Then I was passed on to someone else; getting passed to someone else who is trained to high pressure you into buying is a Dish policy.

I have had Dish for 3 or 4 years. For the last several months, I have been having a complete signal loss. After calling tech support, and going through numerous diagnostic tests, they informed me that they would have to send a technician, as it couldn't be fixed over the phone. I then received two e-mails confirming the appointment. The technician came, adjusted the dish, and everything worked. He told me that over time, the dish will settle and needs to be re-pointed. I then received one e-mail confirming completion of the appointment, and one e-mail with the service order. Imagine my surprise when my bill came, and I had a $95 "technician visit" charge on my bill. At no point did any of these communications tell me I would have to pay for service. Not the original phone call with tech support, not any of the e-mails, not the technician. When I called to complain, a "customer service rep" (and I use the term loosely) told me basically, "Tough for you." But if you want to have service, you can pay a $6 a month charge for "insurance" on top of the $7 per month equipment charge per receiver.

We had had Dish for 16 months. We decided to cancel it due to the high cost and the continued signal loss every time the wind blew. When I called to cancel this morning, they put me through 4 sales pitches, and charged me $175 cancel fee. I explained that we had a 1-year contract, so there should not be a fee. I was advised that Dish's policy is if you have service for less than 24 months, you are charged a fee. I have since looked through all my original paperwork and it does not mention that anywhere. Obviously, I am going to have a battle with Dish! Please ask about a cancel fee before you obtain their service!

Dish installed in 2011 was put in the vines behind apartment complex. The tech never came out to mount on pole. Fast forward to June 2012, a lot of signal loss because of the vines growing around Dish. 6/6 schedule tech to come out and charged me $65. I was able to waive this after speaking to a supervisor (Mikey) to understand if it had been done right the 1st time, I wouldn’t have an issue. On 6/7, the tech came out, cleared the vines, and said another tech would be out 7/14 to mount on pole. On 6/14, I called because they were still trying to charge for custom work. I had to speak to another supervisor (JD) to assure that charge would be waived.

My debit card was charged after more than a year ago. After speaking to a DISH agent over the phone, he assured me that DISH would not be using my debit card again for services that my sister established. Well, I was charged $262.50 and I was told they could not remove my name or card from their system. I want to remind you that this is my card that I am asking to be cancelled. I no longer want to be a part of this. The sales person said this would only be charged to my debit to get started and after that, the card will not be used again. He (DISH) also said the conversation was being recorded, but now they have no record of the conversation being recorded.

I called Dish Network to inquire about their package plans, promotions and installation. Andree from Jamaica told me he had to prequalify me and would need to run my credit report and needed a credit card number to verify against my credit report. At the end of the conversation I confirmed with him that he will not charge my credit card and I am not signing up for service. He assured me my credit card would not be charged. Well guess what, my credit card was charged for installation and 1st month. I looked up my credit card online and saw I had pending charges. I called my credit card company immediately. Together we called Dish Network and the manager told me they would cancel the account but credit card charges had not been processed yet but I should call back in a few days and request Dish to reverse its charges after it goes through.

I am in the military, moving on orders out of the state with no idea of my next address yet. I am in a rental property, which Dish Network was aware of when we entered into contract. When I called to cancel my service, I requested that they come get the dish from the property. I was informed that they leave the dish (not very environmentally-friendly). I told them that it was not my property, and that since they came out to install the equipment, they should come out and remove the equipment. I was then told that they charge $99 for that service, which was not disclosed when we entered into contract. I told them that I was not going to pay for them to come out to get their dish and that I would remove it. I asked where to take it for return and was then told that they don't want it back. They repeatedly kept trying to get me to put a hold on my account, and kept pushing me between various departments.

My name is Lisa** and I have been a Dish Network customer for many years. In 2010, I moved to Indiana and started my Dish Network service here. In April 2011, an incident of domestic violence occurred between me and my live-in boyfriend which resulted in me calling the police which resulted in his arrest and imprisonment. Upon his release from jail from April 2011 to July, he harassed me until I had to leave my home. I contacted Dish Network and informed them of the situation and stated that where I was going I could not have satellite. I asked at that time to discontinue my service. I was told that it would be better to pause my service for six months and at the end of those six months if I still wasn't able to have satellite, to call back and at that time ask that the service be disconnected. I agreed to do this.

Nothing from this company is free. Beware! After years of paying for service from Dish, I got an HDTV and wanted to upgrade. The website and all the information says that the HD service is free for life. When they came to switch the DVR (that was all they had to do), I had to sign a contract that said that I had to set up an automatic payment to get the service for free, which I did. I just called to cancel my service and I discovered there was a $10 per month fee assessed to my account for the HD service and because I was canceling with 10 months left of my 24-month commitment, I had to pay $100 to cancel service. If I ever decide to get a TV service again, it will never be Dish! This business is a racket; nothing is free or what it seems. Don't do Dish!

We signed up for Dish under their two-year contract. We had a few issues first couple of months and while not fully resolved to our satisfaction we could live with it. Well our landlord gave us a 30-day notice since he found a tenant willing to pay more for rent. We decided to leave Kauai and live on the mainland awhile with family. Since we didn't know what our situation would be like when we return to Kauai and since we weren't going to need cable with family, we had to cancel Dish. It cost us around $300 to break the contract early. They were clearly in their rights, legally, but it was also clear they have no heart. Our situation was totally unexpected and the reason we broke our contract was because we were forced to leave the home we were renting. Next time we need cable, we will deal with any inconvenience involved in order to work with anyone but Dish.

Dish has dropped a lot of our favorite channels in the last couple of years. If you drop AMC, we will drop you.

On 06/07/12, I attempted to get service with DISH. After being on the phone for hours, they said the installer would be at my home on 06/08/12 between 8am-12pm. But there was an issue with my address. I live in a very remote area. We do not have 911 addresses. They are just now processing these addresses and will not show up on a national search system. She said they would put the address in manually and all would be good. Okay.

I have been a DISH customer for almost two years. Over time, our bill kept going higher and higher. So, I called on the 15th of May to see if they could assist me on maybe lowering my payments and if they offered internet. The lady I spoke to really didn't seem like she cared at all if I stayed or not. So I canceled my service. Then around the 1st of June, I noticed they were withdrawing a payment out of my account. So I called again and spoke to a gentleman, who seemed really nice and helpful. I explained to him that I had found another company, which was able to connect my cable and internet together and give me triple the services that DISH has for a way cheaper price.

I had DISH Network installed in September 2011. At that time, DISH Network had a deal - 3 months HBO and Cinemax for $19.99 and no contract. So I signed up. Now, I tried to cancel, because I moved to an apartment complex where the unit faces North and the technician was not able to obtain a signal and therefore not able to comply with the main clause of the contract, which is to provide "the service." Not only they had the "guts" to tell me that I should have moved to a location that would allow for the service, but now they are telling me I have to pay an early termination fee of $280.00 because I have a two-year contract even though customer service and the technician told me that cancellation was allowable under these circumstances.

My son and his girlfriend said they needed me to pay a $20.72 charge for them to get DISH Network because if I used a credit card to pay it, then they could get it without an installment fee. I got on the phone with DISH and paid it, and then the person told me that they need my SSN for me to be responsible for their equipment. I agreed to be responsible for the equipment and not the bill (they said that the bill would be in Amber’s name; they also didn't tell me that my SSN would be like signing a contract). Then I told them not to use my card again. I wasn’t told anything about a 2-year contract and I never told them that someone else could sign a contract in my name. They installed it where this girl lives and she signed the contract.

I almost missed Mad Men and The Killing tomorrow night because they switched AMC from 130 to 9609 without telling anyone. Thank goodness, I read this article that says Dish is throwing a tantrum because AMC aired a negative ad. I checked my DVR and, sure enough, my AMC shows weren't scheduled to record. I had to set new timers. If I hadn't seen this article I would have been calling for someone's head to roll, but now I'm calling for adults to run the company instead of 13-year-olds.

I called customer service because I always had high definition on my TV and they said that it will be no charge for it, but they are charging me for it and I was being nice to them to see if they can work it out with me and they don’t. They say that I ain’t being charged for it, but I am being charged for it. I am really pissed because they are charging me for something that they said wasn’t gonna be charged at all on bill. Thank you for your time and please call me for more information.

My mom is 80 years old, she does not sign contracts at her age. She wanted to try Dish for all the channels it offered. So the contractor came out to wire up the house. He was here all day long, about 8-10 hours. You would think that the cables would all be tucked away neatly like they are supposed to be. Not hardly. In one room, about a foot off the floor, the wire goes across a corner. I should have known then what was in store. Anyway, she didn't notice that for a few days. I am trying to help her find a more reasonable service. They jacked up the price on her.

I have had DISH service for my home and RV for about 10 years. Every time we used the RV, we would activate the DISH and then deactivate it upon our return. Then this last time I did, I was informed that it could be paused only one time per 12 months and my RV service was terminated. When I called to see what was going on, they informed me of the aforementioned policy and that the RV service was terminated due to me pausing more than once in 12 months. So I called DirecTV and ordered one of their packages. Meanwhile, I see a DISH ad in the "Motorhome" magazine wherein it stated "pay-as-you-go TV service plan, you can start and stop monthly service as often as you want - at no extra charge."

I wanted to sign up for the Universal Sports Network because of its Olympics event coverage. The phone person suggested I drop the America's Top 250 package and sign up with America's Top 200 package, in order to keep my monthly bill almost the same. We are already paying over $90.00/month for our Dish Network subscription. I asked him if I would still retain the NBC Sports Channel, which is where much of the Olympics coverage is going to be located. He said 'yes.' This turned out to be not true. I no longer have access to SPNBC. It irks me that the so-called 'Premium' Sports package does not include the NBC Sports channel. Did Dish Network realize that its subscribers would have to sign up for both the so-called Premium Sports Package and America's Top 250 package in order to watch the Olympics?

I was not happy with TW, so I called Windstream (who also included DISH as part of their service). DISH blew their appointments twice before finally getting to my house. Then the guy installed the dish on the roof of the house facing directly into a tree (with no leaves at the time). I questioned him about it and asked, “Won't the leaves affect the service once spring comes?” “Oh, no. No problem at all.”

I was with Dish for 9 years. Forgive me if this has been discussed before. I switched to DirecTV for about half the price. Dish on the phone said, "We could have lowered your monthly price." On the phone when I cancelled my contract, they offered a much lower contract. I have been overcharged for all of these years. Maybe it was my fault for not investigating others. I just want to add my name as a dissatisfied customer who was screwed for these many years.

After my existing Dish system was replaced with a Hopper/Joey system, I was told via email that I had to ship the two old receivers back to Dish at my expense! That is not in my contract, but they say I must do it or have my account charged for the two old units. I am happy with the Dish system, but I have found that when a business' integrity slips, it often foretells the end of the business.

I was speaking with Bryce out of Milwaukee, Wisconsin. He told me that it was going to cost $107.00 today to get service. I told him that it was too much and DirecTV was charging me only $21 to get service and $39 a month. Bryce then went on to say, "How much money do you have?" I told him that I did not want the service. Bryce kept on asking me how much money I had and finally, I told him I did not have any money. Then Bryce said, "Well if you don't have any money, then why did you call today?" I then attempted to get his badge/ID number and he would not give it to me. Bryce was very rude and I hope this issue can be resolved.

I am writing to you because you have dealt with Dish Network and I am hoping you can send me in the right direction for help in this matter. We decided to cancel our services with Windstream/Dish because the Dish was always freezing up and not working right since installation of the service. Also, our bills were always going up. We just tolerated it for way too long. On March 29th, we called to cancel our Windstream bundle package. Windstream cancelled our internet and phone service then transferred us to Dish Network. Dish said we had to be paid in full before we could cancel. On April 6th, we called Windstream to cancel Dish and pay our balance in full to date $397.45.

I would like to summarize the experience I have had with your company so far. On 5/24/12, I asked to be a customer of Dish but wanted to see a summary of the contract before signing up for service. I was told this could not be done. The contract would be sent after I started service. On Friday, 5/25, the installer, after installation, asked me to sign his tablet with my e-signature showing I received your equipment. I asked him about my contract, 2nd request, and he said I needed to speak with the company. On 5/27, I called the company and requested the contract, 3rd request.

I would like to summarize the experience I have had with your company so far. On 5/24/12, I asked to be a customer of Dish but wanted to see a summary of the contract before signing up for service. I was told this could not be done. The contract would be sent after I started service. On Friday, 5/25, the installer after installation asked me to sign his tablet with my e-signature showing I received your equipment. I asked him about my contract, 2nd request, and he said I needed to speak with the company. On 5/27, I called the company and requested the contract, 3rd request. After 10 minutes on the phone and telling the rep. Orlando, operator **, to please email me the contract, he put me on hold and I was eventually hung up on. I called on 5/29 with my 4th request with rep. Jason, operator # ** for the contract. It is my understanding in the state of NJ I needed to be given a copy of the contract within NJ rescind period of 72 hours. So, I believe because of this, I have the right to cancel service. Please advise.

I was with DISH Network for about 5 months. Only 2 out of the 5 months were they able to provide service. It was always a problem or another. Dealing with their customer service and technicians was an experience I do not wish anyone to go through. On the day of the installation, the technician left a DISH Network cable running through my residence. That caused my little girl to trip and fall. I paid as agreed every month and they did not provide me with working service. Of course, they charged me $335 for early termination fees even knowing that they failed to deliver service to my house.

TV reception: Nothing. They did nothing to help me. TV's not working. I spoke to Dan, a supervisor. What a joke.

TV keeps freezing up. They said I need a new receiver and were going to charge me. Then, I told them I didn’t want it. Now, they are messing with my TV. I talked to a supervisor named Dan. What a joke, no help. My 2 years are up so as soon as I find who I want to change to, good bye Dish. You are a terrible company. Your service is terrible. I can’t wait to get rid of you.

They tell you you're on a 2-year contract, but they don't tell you that if you put your service on hold because you lost your place and then you finally find a place, it's like they punish you because then they tell you you have to stay with them longer. And I don't think it's fair when you're trying to terminate services, specifically when you're living on a fixed income from disability. Please help me on what to do.

First, they charged me 75 dollars this month for basic cable. When questioned about increase, they said my contract was up. When canceling secondary to move, they told me I would be charged a deactivation fee due to my 2-year contract wasn't up. I told them I would have free cable at the apartment I was moving to; they said I still wasn't out of contract because they provide services in that area. They said they would prorate the 75 dollars because it was the beginning of the billing month but said I would not get any money reimbursed due to my 2-year contract. I would not allow this company to use their automated service. They will take your money and be unfair about any refunds. Dish Network will never have my business again and I will gladly tell anyone that will listen not to use them and why.

I tried to get DISH service, but the service person could not get a signal. My credit card was charged for the order 4 days before any service might have begun ($54), and for a processing fee ($50) one day before anyone was here. The $54 was credited back to my account the next day because the service person made calls immediately to DISH, knowing that there would be a delay otherwise. Yet when I got my credit card statement, the $50 processing fee was still on there 2 weeks later. When I called, they said they would refund it in 3-4 days. The point is they charge for service before it happens and, in the meantime, borrow your money for weeks or keep it if you don't notice. I strongly recommend that people steer away from DISH. I'm sure the stink carries over into a service relationship.

DISH would be great if they had on demand like Comcast and you would get every channel in your package, not just some. But the problem is that I lost my job and was going to be late for the first time. I asked for a few more days for $42.00 and they said no. Comcast would let you go a whole month if you keep up with your payment. I changed to DISH to see if I would like it better - I kind of did. Then, something in life happened that you have no control over, but thanks for the time I had with your service.

Dish Network promised me my local TV stations. Guess what? I live in West Virginia. I work in West Virginia. I was born in West Virginia. I don't like Yankees. I know it's an attitude and not where you are from, but I want my local TV stations. All the so called local stations are from Pittsburgh. I don't care what goes on up there. That is their problem.

I changed from Time Warner to Dish Network a few months ago and I have so much problems. Every month, the billing is different. The prices that they give in the beginning are very deceiving and when I decided to cancel, they told me that I have to pay 17 dollars for the term of the contract which means 24 x $17 dollars. Most of the channels they are offering are useless. I recommend everybody not to use their services. You are going to regret for sure.

My wife is getting repeated calls from Dish Network about a past due bill. We do not and never have had an account with Dish Network. I have called to get this matter resolved 3 times and each time, I am told that her number will be put on a No Contact list. We are still receiving calls and this is getting beyond the point of being a nuisance. It is harassment. This needs to stop at once. I cannot believe this is the way you conduct your business. I would like someone other than your call center to look into this and take whatever steps necessary to see that the phone calls stop. The number you are calling is **. My wife has had this cell # for over a year and the calls started about six months ago.

I installed and paid for the satellite dish in 1998 and subscribed to what was called "Dish Pick." One could select any 10 channels for $1.50 per month for each channel. In March 2012, all channels disappeared without notice. After phoning customer service, I was told that they can no longer offer "Dish Pick." I would have to select one of their higher-priced packages. I terminated service at that point.

A DISH Network employee drilled through the ABS drain pipe coming from our upstairs toilet while installing a cable for a wall-mounted TV. The installer not only drilled into the drain pipe, but he ran the cable completely through the pipe leaving two holes in the pipe, which he then caulked with silicone. We discovered all of this over a year later when our flooring began to show signs of buckling. It seems at some point, the silicone that was sealing the holes failed and sewage began leaking down the wall and into the flooring every time we flushed the toilet. ICK!

Ever since I signed up with Dish Network's service, they have engaged in bait and switch tactics where they quote a low rate for service and the bill arrives and it is double the amount. I was promised $24.99 for service (which was only for 3 specialized international channels) plus fees, which the sales agent said he couldn't quote but would be minimal. Also, a $10 discount was promised if I opted in for direct withdrawal payments. Then, they offered 3 months' free premium channels and free Blockbuster online, for signing up.

After an electrical storm several days ago, I was checking my dad's DISH box. Two TVs, 3 phones, 1 cell phone, 1 garage door opener, 2 VCR/DVD players, along with 4 neighbor's electronics were burnt. Note that the "222" model unit still had small lights. After hooking up a live TV, we found out that we had total signal loss. My dad had already done the cord check and the on-off thing. I tried the reset option.

The worst experience I’ve ever had with a cable company! Bad equipment, bad signals, and waste of lots of time over the phone with tech support. I won’t recommend it to anyone! I gave them 3 opportunities to fix the problem (after talking for hours to tech support) and nothing. Every new box I got, got the problem worse. I am sorry I took so long to ask them to go to hell. And keep any extra money I paid. Keep it! And keep your useless boxes.

I called to upgrade my service from 622/722 to the new Hopper system. I also wanted to save my DVR'd programs that we have not yet watched. I spoke to a Dish representative on 5/21/2012. She told me that both requests were no problem. She explained the Hopper fees, and transferred me to tech support, so they could advise me of the type of external hard drive I needed to purchase to copy the files from the 622 and 722 so I could transfer the programs. She then proceeded to schedule the install for the same day. The technician showed up, did the upgrade. I asked him if I could keep the DVR's so I could get the files off. He told me that Dish would send me the return boxes, so that would not be a problem.

I spoke with the "Loyalty" Service Department with Dish and told them I could no longer afford their high fees and needed to bundle my phone and internet as well. I was told internet and phone bundles weren't available in my state and they offered me $10 off my monthly statement. I told them that wasn't nearly enough to compare with the lower rate I was quoted at DirecTV so I was told I could terminate their service. Now that I got DirecTV today, Dish said that I would owe them a termination fee of $70, plus I have to pay $17 to have "their equipment" shipped back. None of this was mentioned to me when I had them on the phone! Needless to say, I've also had 3 DVRs replaced in less than 2 years with Dish.

I contracted Dish service 3 months ago because I have had it in the past when I lived in another state. Once it was installed, we found that I had to run cables to my router from the receiver, which is in another room. But I was more displeased a few days after I got it installed, when I found that you cannot watch another channel while you are recording another. With the previous system (U-Verse), we could do that. There were other issues with them. We called and they said that they were working on improving this. Now they have the Hooper that allows to do what we want, but they want to charge me almost $400.00 for an improvement that other companies already have. This does not speak well of the company, specially when I just signed. Also, I will need to start a new contract for 24 months.

My first initial call was at 7:39am on 5/18/12 and I have to be at work at 9:00am. I reported my payment I paid on 5/17/12 to Wal-Mart with 10 digit receipt number ** to the representative who answered. He in turn transferred me to his supervisor who I gave the same information. She asked me how much was the fee and the amount paid toward my bill. I told her I paid $134.83 the total owed. My bill said total due by 6/6/12. So she in turn, like the representative, told me that they should receive my payment on Monday 5/21/12, but she also informed me of the promise to pay that a customer can only use once a year and that my service would be restored in 10 minutes. I didn’t have time to wait to check. I had to get to work.

I called Dish yesterday because I was asking about trying to upgrade to The Hopper since I have three little ones who love to record their shows. I am constantly hearing fighting about someone being left out since I only have the one DVR box, therefore, can only record two shows at a time. The first guy I talked to told me that I was on a prepaid account. I then asked how much longer I had on my contract because the prepaid designation was supposed to drop off my account after my contract was up. He told me that my contract had been up since June of last year so I was a bit perplexed. I then asked him, if my contract had been up since June of last year, why had I not been credited with my deposit that I had paid at the time of signing up for the Dish service? He replied that he did not know and asked if he could put me on hold for a second.

I have been with Dish for years and decided to end my services due to the lack of TV our family watches. I have never spent over 20 minutes over the phone, trying to disconnect without being bombarded with a sales pitch. I asked to speak to the supervisor (Nick), and he indicated if the 2 people prior to him (loyalty group) did not try to attempt to save me as a customer, they would be in trouble. Why would that be my problem? Also, the customer service from Nick, the supervisor, was the worst experience I have ever encountered over the phone. I did address to the supervisor what a terrible experience I was having, and he indicated what "award" Dish has won this year. Really? Who cares? I wanted a simple 5-minute dialogue to disconnect my service, not to hear a sales pitch with 3 people.

I had several issues with the billing and a problem with the one of their quality control programs. I called and tried to discuss the situations with a customer service agent, who as had been the case in previous contacts, began to blame me, the customer, and defend Dish Network. I then asked for a supervisor. I was on hold for 22 minutes and then I hung up and called back. I again asked for a supervisor. A few minutes later, I reached a Chris. I'm sure by this point, I sounded a bit disgruntled but I tried to explain to Chris the problem and he immediately began to defend Dish Network. I told him how rude and difficult their customer service departments were and that obviously, I was not alone in my frustration and told him of other comments I was looking at on this site. He began to argue with me telling me about all the awards they had won and that he could see from the notes that I just could not be made happy and began quoting things I had supposedly said in the past which were not accurate. At this point, I'm getting angry because I'm the customer and again I'm wrong and being attacked and then he begins to tell me that I'm being rude to him.

I cancelled my service on December 29, 2011 and they kept automatically charging my checking account with the monthly fee of $57.52. I called and spoke to someone and they said that I would be credited for the month of March and it was credited back to my checking account. I agreed to pay the January and February bills only because Time Warner told me they would take care of notifying Dish that the service was discontinued and they never notified them. I then received a bill of $105.32 which I called to verify the charge. I was told that now I am being billed $172 because this bill for $105.32 did not reflect the December charge that my bank credited back to my account. I told them that I would pay the $105.32 because that is what I agreed on.

I called Dish a month ago and asked how we might lower our Dish bill. We were told we could deactivate one of our receivers when not in use for a time. We did that for about a week and then called and had it reactivated. We were charged an additional charge of $23+ to reactivate this receiver. On the initial call, I was told I would not be charged for the days not in use. To be charged $23 when the monthly initial cost was only $17 is not right. When I called Dish to ask about this, the first contact person I talked with was helpful, just to the point of not knowing what to do. I asked to speak to a manager. Someone came to the phone with a very abrupt yes. When I tried to explain to him what I was calling about, I could tell he did not care. I asked him if he needed our account number and he said "no, what do you need?". I told him that I could tell he did not care if he helped me or not.

I have been trying to get out of my contract for Dish for over a year now because I have been so unsatisfied. I'm in my last month, thank the Lord, and they have managed to make me angry again! First of all, the overall service is awful, I feel like it is never working. Second of all, when I wanted to add more TVs and pay more per month, they were going to charge me $50 a TV to do that even though they were coming to install the dish because of a move anyways. So 2 out of 4 people in my house haven't had cable for a year now. The customer service is always awful, they never fix any of my problems and are extremely rude about everything.

The first tech came and assured me my remote and whole house sound system would not be impacted by the installation of the satellite system. Two hours later, my universal remote was somehow affected as well as my whole house sound system. He then told me he had to leave, but another tech would come the next morning. The new tech came and told me that the first tech did everything wrong, but he could fix it. After three hours, and his boss calling him, telling him he was taking too long and to leave, he left, but told me he had a buddy who could come and fix it (for a reasonable price). I refused his offer, and called Dish customer service. Dish then sent one of their own men who told me he couldn't restore the universal remote or the sound system, but he did get the TV working. A few moments after he left, the TV stopped working.

After going a few months without my service, I decided that today I would pay my bill. In doing so, I was directed to a representative in India, a man by the name of Leo. He charged my credit card and told me that there was an error telling him that the bank would not approve the card. He said that he would charge the card again to make sure the payment went through. I told him not to charge the card twice; however, Leo did what he wanted to do anyway. He stated yet again that the bank would not accept the payment. After I got off the phone with Leo, I checked my bank account and it showed that my account was charged twice.

I live in the woods and it does not work. For the last two days, I have had to run up and down the stairs about 50 times to unplug the thing and it would still not come on. I told them to take it out but they said it would cost me $450.00 to take it out. That is a joke.

Unauthorized Installation - I have leased my property at **. It stated on the lease that no alterations should be made, including antenna or other equipments, without written consent of the owner, myself. These renters do not have my authorization or consent. Did you all not check prior to installation? I hate that ugly satellite dish on my new re-roofed house.

My grandmother called up there to ask about her service and Daniel ** was very sarcastic and short with her. My grandmother felt that she was being rushed off the phone and she did not appreciate that and neither do I! This man needs to be suspended for the way he treated my grandmother and because of his attitude, my grandmother decided to change cable companies. I'm sure this is not the type of guy that you want representing your company. If it is, then we do not need your services at all. Daniel should be fired or dropped to a much lower position to help his customer service skills.

My out-of-state brother cancelled his Dish Network service when he entered a nursing home. I provided my address for final billing and shipping box for the receiver. They did not cancel service. I received no final bill or shipping box. Follow-up call to them gave me a verbal resolution on those two issues, but there’s no action yet. Today, I received a notice that they will charge my credit card for a cancellation fee. Entering a nursing home should be a valid reason to cancel service. I cannot find their cancellation policy online. This should be a disputable complaint. Yes, I would appreciate some help with this. Thank you.

Dish Network is a scam. Dish Network commits deceit and uses deceptive practices as they conduct their business. They will entice you with free services such as HBO for a limited time, and then with no notice jack up the price to full scale. The commercials take up over 50 percent of the programming so you pay to listen to that stuff being forced down your throat with no compensation. If you leave the land line disconnected so they can’t profile you, then they charge you an additional fee because they claim they have to manually enter your receiver.

A man from Dish Network called my house one night many times before I finally came home and picked up. He then started bothering me to upgrade my package which I declined, and asked me to tell him my account information so he could check my package on his system. After I gave him the info, I declined the package, but then he said that if I did not upgrade my package, then he would have to cancel my account! I just hung up the phone.

I called to cancel Dish Network's service. I have the basic plan and tend to get more infomercials than I can stand and for $47.00 a month, I've decided I don't want the service anymore. I have continued to reduce plans as the costs have continued to rise. So in calling, I was told that I would have to pay $34.00 to send the equipment back. I asked where I could drop it off and was told they don't have a location for that. What a rip off. I have to pay almost an additional month to ship as I would continue the service. The customer service supervisor or rep does not want to help and refused to transfer me to the department manager.

Recording Spanish movies accidentally - Why can't the Spanish channels be marked as Spanish on the directory so I don't record the movie in Spanish?

I take the Dish Network service from a walking retailer. He called a Dish Network supervisor (he introduced himself as a Dish Network supervisor) and I gave him my phone number, Social Security number, date of birth, credit card number, expiration date, CVC, address - everything. He ran my credit record and then (he said that the record was perfect) he gave me a price for Dish Latino package for $23.00 (full year) and $38.00 (second year). I paid $78.94 in advance for the installation.

After going through 7/DVR units in 7 years, I was mailed a replacement box which was initiated by a Dish tech based on pixelating or picture scrambling. I complained that every 10-12 months, I need a new box. The hard drive crashes. They promised up and down the line that they would get me a service manager out to my house and not a technician because something else could be going on. Dish lies. They sent a technician. I did not need the box they mailed me. I am handicap and not driving. They said that they would charge me to have the box picked up at my house. They said to have someone do it for me. They said if I drive it to UPS, it would be no charge. I explained my situation and requested a supervisor. I was place on hold and then hung up on.

I called to cancel an account when they dropped the local stations from their service. Finally, I tried online chat to confirm when they are coming to pick up the equipment. Would you believe that their "system was updating and they were unable to access my account"? I tried the website to confirm they had cancelled my account, finally got smart enough to remove my credit card information and disallow charging that card (after two more months of them billing my card!). Yes, I am past dissatisfied and would like everyone to know about this company and their lack of response.

I have done recharge for three months by net banking. Fifteen days before today, I opened my TV and it kept asking me to, "Recharge your Dish TV." How is it possible? I don't know. I also gave all the online details. On 2012-04-17 at 05:04 pm, I sent in a recharge request which has been successfully processed, with transaction ID ** in the amount of $1,050.

I have DISH network at my house in Puerto Rico. In December of 2010, I was there and had no service. After 2 service calls, I was told the receiver was "bad." At that time, I was told a receiver would be sent to me overnight. I did not receive the delivery after 7 days and left the island. Once back in the States, I called and spoke at length regarding getting a new receiver. I was told that the old one had to be returned shortly after the new one was sent out. As I did not have it with me, I was told that when I was to return to Puerto Rico, I could call and get a receiver sent to me here in the States and then extra time would be given to me to return the old receiver. I was also told I would receive a credit for all the time I had the inoperable receiver. Since I did not get back to the island in 2011, I called today to discuss this. There is no record of the calls made to DISH other than for service. I am out hundreds of dollars for a service that I could not use had I been in the house there. What a mess; horrible company!

I got Dish Network through Direct Connect. They gave me the HD Package. On installation day, the Dish tech installed a dish on the ground and used bricks to hold it. We didn't like the arrangement. Anyway, after installation, we realized that the reception is not as good as AT&T U-verse. The tech told us that we don't have HD package and if we need HD, we need to pay more. He asked me to sign an electronic pad that both the TV are working and reception is coming. He suggested us to call Dish for HD issue. Well, one of our friends called a day after he left that we are not answering our phone. When we checked, we found that our phone service is not working. We found out through the phone company that the Dish guys used cable service wire for his convenience to connect two dishes so he doesn't have to pull wire all the way in the home.

I had Dish Network installed about 7 months ago. At that time, Dish Network had a deal 3 months HBO and Cinemax for $19.99 and no contract, so I signed up. Now I tried to cancel, they are telling me I have to pay an early termination fee of $279.00 because I have a two year contract. I talked to an executive named Antonio. He stated that if I had the coupon pamphlet with the offer I installed my services 7 months ago, he will waive the fee. So that's what I am doing now. I had so many of them, now I can't find one. Just my luck. Now I know Dish Network are truly are a bunch of crooks, stealing people's money like taking candies from babies. It's so easy for them to do.

Because of circumstances, I had to move out of state prior to the end of my contract. I called to cancel my services, gave them my new address and etc. so that I could send back my equipment. One day according to one bill, four days on the other bill, prior to the due date without my consent (and no, I was not set up on auto pay), Dish pulled out my final bill from my checking account. I had no intention of paying the final bill from my checking account since I needed the cash and was going to pay with a credit card. I called Dish and the first person I talked to said nothing could be done. The second person said to call back on Monday after the funds had been posted and they would issue me a credit to my checking and take the payment from my credit card. I called back on Monday and did this. Well lo and behold, they took the payment from my credit card and then credited back my credit card. Now they say there is nothing they can do about it.

System did not work properly - Dish refused to fix: I ordered a nice package from Dish and the installer was here as promised. That was the last good thing that happened with this company. We were told (by the installer) that our 4 receiver “Hopper” DVR system with 3 “Joey” receivers would only allow 3 people at a time to watch what they wanted and the 4th person would have to watch what the last person on the system was watching. Although that seemed a little strange, we agreed since we sometimes watched the same programs anyway.

I called to have Dish Network installed against my better judgment. The first time I had Dish, something happened and I lost my signal. They sent a tech out to fix it, but he could not get it to work properly. I talked to the people at Dish and finally got transferred to a manager who told me, “We don't know what to do, but we'll be happy to upgrade your service and see if that helps.” I canceled and they didn't seem to care in the least.

Dish Network took money from my credit card without authorization - In May 2011, I contacted DISH customer service to tell them I was moving from AZ to CA because of the recent death of my husband. I told them to cancel my service as of June 30, 2011 and asked for instructions on what to do with my equipment. I was told the cancellation would take place and I was told the equipment was mine to keep and I was supposed to take it with me to my new location.

I moved, and DISH said I could move my service and that it would stay the same and they would put it on pause for $5.00 a month. When I got moved and they turned it on, I got a bill for $203.00. I called the supervisor, who was rude. He said they were pro-rated and I lost my discounts because of the pause.

I found Dish Network's practices to be unethical and unprofessional. Customers are routinely billed charges that don't apply to them - e.g. I had been billed $9 and $6 for "receiver" and "protection plan" that were supposed to be free. Despite calling and reminding your agents three times and the agents agreeing to remove these charges, the charges still kept on appearing in my bills. One has to be prepared to "waste" at least 40 minutes every time one makes a call to them. I called Dish today with a request to remove these charges and pay the outstanding bill for the month of April, although Dish sent me a bill for $120 for 2 months. The agent agreed that I should not have been charged $15, apologized 50 times and that it was a mistake. He agreed to charge my Visa only for one month.

I called 1-800-828-2417 when I looked for Dish Network for service in Texas. This is not Dish Network, it is Sterling Commerce Company and they charged $50 to set up the Dish Service at my home. Per the Dish representative, Dish is not supposed to charge anything for service connection; but this company led me to believe that they were indeed Dish Network and that the $50 was mandatory to get the service set up.

I tried Dish out for the first time. Prices seemed really good and I was concerned with a specific channel in my package. I asked the sales rep several times if the channel was included with the price she quoted me and she said several times and she clarified yes, that the channel was. After installation, guess what? Channel is not there. I called Dish and they said I have to add another package for more money! And I told them the woman I spoke to said several times that the channel is included. Dish said it was a mistake. So the boxes are set up and not the channels I want that I was promised for, for my specific price package. I was mad that I been lied to and wanted to cancel. I have never been so frustrated! They would not let me cancel the account; I had to talk to three people for like an hour on the phone. I just wanted to cancel my account. They would not take no for an answer! They kept on putting me on hold and transferring me, complete **, worst company ever!

These guys are absolute frauds. The girl who sold me the connection said weather does not effect the service. Absolute baloney. The connection goes off very often with weather and when you switch from one channel to another, there is a delay. It's one or two seconds but makes you wonder if it's coming back. Sometimes, the signal loss is without weather reasons and when you call them, they will tell you that you are sold and then they will sell you insurance so that a technician can come and fix the problem. Well, the signal comes back after a few hours sooner than the technician, so insurance is wasted again.

We were told that if we didn't have all the equipment back to them within 30 days, we would be charged $400. They then told us that it could take up to 10 business days to ship us a box to return equipment, allowing for weekends and UPS shipping time that could take up to three weeks and leaving us only one week to return ship boxes with equipment. They only have to stall a couple of days to put us over the 30-day limit and they can hit us with a $400 charge. This is a deliberate ploy to scam any customer out of $400 when they cancel.

I switched to Dish under a promotional offer. Service was supposed to be $34.99 per month and before we were done, services were $ 57.99 per month for the $34.99 package. They advertised free HD for life with a $99 charge which I paid upfront ($149.99 for the install). They said we did not need 2 receivers as both TVs would have have the DVR service and we would be able to record 2 shows at the same time. We were advised that TV 2 would be able to be watched regardless of what was happening on TV 1 and that was not the case. If 2 items were being recorded on TV 1, then TV 2 could not be watched without stopping one of the recordings on TV 1. TV 2 had a high definition cable and I paid the $99 for life for HD, but now I am being told that I need to get a different receiver. And guess what, pay even more above the promotional rate of $34.99 to a whopping $7.00 a month - again already paid the $99 for life for HDTV which amounts to $168.00 over the 2 year contract. Oh, yes, a contract for this wonderful service and lies.

I uninstalled their product. My old fashioned TV antenna wires were cut (up 25 feet high on a pole). So, now my old TV antenna won't work. I just need them to fix a wire and they won't do it.

I have been a subscriber to Dish Network for several years. I recently upgraded my service to HD programming. I was told when I ordered the upgrade that there would be no additional charge and I had auto pay set up. Dish sent a tech out and he set everything up on the equipment end of it and was very courteous. The problem began when I went to look at my bill online and saw the extra charge for the HD programming. I immediately called them and reported the charges. The lady I talked to advised me that I needed to go to their website and sign up for the free HD for life. I told her this was the first time I was told this. She walked me through what to do and I followed her instructions while we were on the phone. She told me she would adjust my bill and remove the extra charges.