DISH Network Reviews

I signed a 2-year contract with Dish since Jan. 2012. The agreement was I pay $39.99 and taxes for the Top 200 and HD + Local channels (included) for the 1st year (Jan. - Dec. 2012) and then on $59.99 + taxes for the next year (Jan. - Dec. 2013). I just noticed that they increased the price for Top 200 from $59.99 to $64.99 in spite of us having locked the contract on the price. When I asked them if I can disconnect them since they increased the price without any prepayment penalty, I was told, "No, the customer has to pay $290 early cancellation penalty fees." This is extremely ridiculous. How can the contract be one-sided ? They have a right to rip off the contract and the customers and the customers don't have any right in this case.

I had an auto payment by check returned, called Dish Net and after 55 minutes on the phone, found out the internal policy only states that they will not accept payment by check, even if from another account. After speaking with three reps, there was no help, nor could they tell me where I agreed to this in the contract as there is nothing in writing, nor did I know about it. (Fyi, it was Steven ID **). He also stated that he did not agree, but could do nothing about, nor could prove that I agreed to such a decision. Let me also state that there is no contract online. It seems as though they make it up on the fly. So I have been forwarded to feedback email and have made a formal complaint, rather than a live person. What good will this do? Nothing, internal policies mean nothing if both parties do not agree. They have no problem with charging me for non-returned equipment and crediting it before I even make a final payment. I find this amusing, actually... it's not.

We renewed a two-year contract with your company with the understanding that our monthly bill of $53.62 would remain until our contract was up. With only a few months in, we have received an increase of $6.31. How can you tell your customers one thing and charge another? I understand price increases, but when you have a contract, the increase should not take place until the contract is up. I am obligated to stay under contract with your company or pay a fee to get out. It's very disappointing to see how you treat your longtime customers. I will no longer recommend DISH to family and friends.

On December 13, 2010, I purchased Dish Satellite service as part of a promotional package from Frontier Communications. I was told that it was a 2-year contract which expired on December 13, 2012. Today, Feb 2, 2013, I called to cancel my service. I was told that there would be an early termination fee because during the 2-year time period, I had upgraded my Dish service to high definition. I was never told that this would extend my contract. The reason that I upgraded to HD is because I was told if I had my monthly bill automatically deducted from my account, then they would give me free HD. If I had known that this was going to extend my contract, I wouldn't have done it and now I'm being penalized for it.

I bought a home about a year ago, and when buying the home was aware that the only television service available in the area was Dish. Who really buys a home based on TV service in the area (as good or bad as it may be)? A good house at a good price isn't going to go unbought due to it. Anyway, the day my family moved in, I called Dish to setup service. I was not sure if the current satellite was all I needed or if I had to set up an appointment and what not (I had always had cable and wasn't sure how Dish worked). When I made that phone call, that was when the disaster started!

DISH Network having the worst customer service is an understatement. They never have a problem and you are always wrong. Their equipment is never the problem. I tried it for 6 months but after many calls about problems and never any solutions, I gave up. On the last call I made, the customer support person just hung on me after telling me I didn't know how to operate their equipment. It cost me $325 to cancel and another $45 to ship their equipment back. It will be the worst money they ever spent on negative advertisement. Don't use DISH or it will cost you lots of headaches and money.

Today is February 1, 2013. In November 2012, I wrote an email to DISH requesting that my service be discontinued. I received a note back saying that a representative would contact me and find out why I was leaving. The note also told me that I would receive a box to return my equipment. Fine, but I never received either the call or the box. I had new service installed and the DISH equipment removed by the installer. I received another notice of payment on the bill of my credit card. I called again and tried to get my service stopped. The call was a terrible experience, and I tried to copy the online record of the call. Somehow, the DISH girl blocked the main part of the conversation. Again, another bill reflected on my credit card and no box. I called again and must have spent an hour with the next person who told me I was rude and that she'd pray for me.

I've recently become unemployed &, unfortunately, am finding myself needing to return my Dish equipment. Dish also sent me an email telling me about returning my equipment, & that if I chose to use their pre-fab return label, it would cost me $17. I called the UPS phone number, also in email (along with the tracking number), & was told it would be $10. So I got online with a Dish Rep via chat to inquire where I might be able to drop equipment off locally, & was told there is nowhere. Again, I mention that I'm unemployed & trying to do the right thing, but as I have no money for shipping, it seems there is no way to return the equipment to them. It does not seem that they really want their equipment back very bad.

I can go on and on about the lousy service I experienced from Dish! We switched to Dish because my husband was laid off and we were looking for ways to cut our expenses. Dish offered what seemed like a cheaper alternative to DirecTV. Oh, but did we get what we paid for! The programming was horrible! The channels were boring and seemed redundant! Most of the channels were useless - music or Spanish. I don't speak Spanish! The most annoying feature was using parental locks. We locked our TVs since we had children. When we unlocked the programming with adult content for our viewing, the receiver would re-lock the content 30 seconds before the show was up. It was a race to quickly put in the code to unlock the content so we can view the final results of a contest or outcome of show, but we would always miss the outcome.

Tired of interrupted timeouts while watching movies. It also goes into downloading stage or clicks over to multichannel without you touching a button. It needs fixing. Thinking about changing back to DirecTV. I never had all these problems!

On June 6, 2012, I called Dish Network to let them know I was relocating. The technician came to my new place of residence and took note that there was no satellite signal, unless he could mount the dish on the balcony. The balcony belonged to the second floor apartment; I lived on the first floor. I called Dish customer service. The representative informed me I could pay the account for $5 a month. I informed her I could afford $5. And she gave me complimentary service and said in six months, I could cancel the contract without payment because my contract would be complete as of November 2012.

Back in early December of 2012, we found out we were moving back to DFW. We were in the Hill Country and had used DISH since 2005 when we moved there. In October, I had renewed Red Zone for one year for almost $200 not knowing we would be moving/disconnecting. In December, I notified DISH of disconnecting since the apartment we were at did not have a place where we could have a satellite dish installed. They agent argued with me first that the apartment couldn't deny us using DISH. I assured him that this was a temporary situation in the apartment and that we had plans to later get back with them in the year once back in a home. He talked me into paying $50 a month for pausing the service and then told me that my credit balance would cover it, so there's really no charge to you.

When I spoke to a DISH TV person, he told me that he could offer me bundle services phone plus internet for $75.99 for two TV cable plus internet in my area for that price for one year, then it would increase to $100 something the second year. But now, I have a DISH bill of $75.14 plus an AT&T bill of $181.97. I never spoke with an AT&T person. DISH put through the request to AT&T so now I have a bill of $257.96. This is not what I agreed to or what they offered. Today, Jan. 26, I made a complaint to DISH and they say they do not offer bundle services now. But I never spoke to AT&T. They subscribed me as part of this bundle. When I made the complaint and wanted to terminate the service, they wanted to charge me $420 for early termination. They did not give me the service for which I subscribed and now I have two very high bills.

When I cancelled my service, I returned DISH's equipment exactly as instructed. I checked the UPS tracking # until I confirmed they received it. I did like anyone would do after that, I threw away the tracking #. I even received word from DISH that a prorated payment was being sent to me in a paper check for my overpayment. Good, right? Wrong. I began receiving notices from DISH that my equipment was not returned and that they were billing me $381.50 for it. I repeatedly emailed them that this information was incorrect; they had their equipment. This went on for 7 weeks.

I had three people to tell me I could get HBO Showtime and Cinemax free for three months. Then the account specialist gets on the phone and says I can't. Why tell someone that? You guys are liars. I hate your service.

I am furious! I have just checked my account and Dish has taken out funds without my permission. Apparently, I owed $180.00 for early termination. I was not aware of this when I added on an extra TV (for my mother who was staying with me temporary). I decided to go to another service and they sent me the monthly bill, plus a letter for the $180.00. I can't believe they just went in and did what they wanted without permission. I really feel violated!

Dish is very hard to reason with. They say that when we canceled our service, our contract was over and we are on month to month billing, and that my wife was not the primary account owner so the did not cancel our service. So now, there were two months billed. The bill stated "Notice of Service Interruption" that my account was past due and it was temporarily suspended. After several phone call attempts to have the charges removed, I got nowhere. I got a bill for $750 for unreturned equipment that week. Their boxes for shipping the equipment back finally showed up a week later . It's like one department knew we were canceling our service but billing just kept on billing. Note that they bill in advance before service is rendered. I got notice that my credit score had changed and Dish filled a collection account with CBE Group and they filled with all 3 credit reporting companies.

One star is pretty much more what Dish Network deserves. They can rename it as Trash network. They have unbelievably rude, arrogant, and obnoxious customer service. I thank God I didn't sign up for the services for the guy was rude right from the beginning of the conversation. I wonder how these guys are still in business.

I have been a DISH Network customer since 2011 and I never knew that I was getting free HD because I signed up for auto pay. I have never signed up for auto pay. I have always paid my bill through their website, but DISH Network never automatically withdrew from my account. For some reason, in December 2012, my checking account had a double payment of $85.19 and I had never before paid them twice. Unknowing to me, I paid them like I always do and this auto pay direct debit must have kicked in, which explains the double payments. I tried to get a refund after being told I would get one, but DISH kept my money and applied it to the next billing cycle.

I have had Comcast, Charter, and Dish over the years; and by far, Dish was the worst to work with their system. We had Dish and will never go back. They charge way more than anyone else, and their service is so lousy! I tried one time to just switch one of my cable boxes from one room to another for recording, and they wanted to charge me $150 to do that, plus the service is lousy. When you try and record a show, then when it starts to record, you have to turn the TV off or it will cancel your recording. The other companies didn't do that! Dish is very bad company to work with. Looks like their management isn't very good either as I just found out that they are closing down more Blockbuster stores after they bought the company back in 2011. It won't be long and they will be jacking all of our rates up to pay for their stupidity! Fire them all! Glad I don't have any of that poor management team!

The sales rep called my mother to offer her a great offer with Dish. She is 72 and wanted me to talk to him. He offered a package at approximately $43.00 a month for three TVs for the first year. The first month was only going to be approximately $9.00. This was cheaper than our cable. I gave him my debit card information to pay the first payment and asked if this would be used again, and he said no. The installation took place according to Dish on 12/11/12. I went to check my checking account balance in January and found Dish had charged my debit card again for the next month’s payment. I decided I would try to contact them online and went to set up my mother's online account information when the website told me one already existed. I was certainly shocked as my mother does not even know how to use the internet and I am the only other person in the house and I am the only other person that uses the internet. So, I told the website I lost my user name and password, and it naturally retrieved it. It had been set up for auto payment with my debit card, and when I tried to remove my card, it said we would lose any discounts we had.

My husband had cancelled Dish before the contract ended. However, we knew we had to pay the balance. My husband called and spoke with the guy and asked if we could do payments and he said yes, but did they? No, they took over $300 out of the account. Mind you, the total was about $472. So when I called to ask them about it, they were like, "I'm sorry, there's nothing that we can do." I said, "Why say we could and in the next breath you don't?"

We got Dish close to 2 years ago now. Since we had it, we have nothing but problems. Horrible service that goes out on a regular basis. We had a box for 6 months that did not work in the bedroom that they would do nothing about. They tried to charge us to have someone come out to fix the problem with the satellite dish, turned out the guy put it in the wrong spot (not their fault). We had to call 5 times to get this corrected. They overcharged us several times on our bill, perhaps hoping we would not notice and there were so many hidden fees it made my head spin. The final straw was when we had to move to a place where we could no longer receive the service.

After reading some of these reviews, all I can say is I feel sorry for us, those who have been duped by unethical and deceptive business practices. My story is no worse than others. After 8 years of being a loyal and responsible Dish customer, without a contract, I made the mistake of ordering an upgrade to HD the middle of November 2012. I was told I could pay a one-time charge of $95 or have a few dollars added to my monthly bill. That would cover the service call and equipment installation, including a new dish. The HD would be free since I was an autopay customer. I chose one-time payment. No mention of a contract. Tech came, installed, no mention of a contract. I signed an electronic signature pad to acknowledge his work.

I ordered Dish two years ago. As a single mom, I thought saving money switching from cable was going to go a long way. Boy was I wrong. After buying a house 7 months ago, I called Dish and told them that I was moving into a house three times the size of my apartment and wanted to take Dish with me. They said not a problem. I come to find out that they weren't going to install the services in the extra rooms. I went from having two TVs to four. So instead of setting up the extra rooms, they wanted me to make another appointment to have them hooked up. Well, then talking with the representative (knowing that if I were a new customer, they would bend over backwards to get me these upgrades), they also wanted me to sign another contract and pay more money. I told them that as a single mom, it was just impossible.

I got into a DISH contract for 2 years around Dec. 2011 and I was back in Atlanta then. Problem started when I decided to move to Seattle in Dec. 2012. Before starting from Atlanta, I called a Dish CSR to check about their Movers process. The CSR told me they would send a technician to my new address in Seattle to do the set up. Then I inquired in case the technician was not able to get proper signal for whatever reasons, then what would happen and the CSR told me, "Then we will take you off the contract without any issues." I said fine as this was what you expect from a service provider when they were not able to provide you service.

I attempted to get basic pricing information in comparing two of DISH's packages for my daughter. Background: I, her father, have an extremely high credit rating. My daughter, with two steady jobs and on her own, has an average credit rating. The DISH sales representative explained to me that once I gave her my SS #, birth date, credit or debit card number, only then could she tell me what the monthly pricing would be if I wanted free basic networks in my package! When I attempted to confirm what she had just told me, the sales rep. got very testy and condescending that I should make her repeat her explanation. After first denying that DISH charges different rates for different credit rated customers, I got her to admit it actually was the case. I am incredulous at not only this DISH representative's attitude but that DISH charges different rates based upon their individual credit checks of customers. Clearly, this is advertising fraud and a highly questionable business practice, let alone an extremely poor way of treating potential customers. Now, it's a case of anyone else except DISH Network!

The sales rep lied to me to get me to sign up and Dish refused to resolve the issue. I called Dish to sign up for Dish network and the sales rep signed me up for 3 HD TVs with DVRs. When the installation took place, I noticed I only had 1 HD TV and 1 regular TV and no DVRs - a big difference from what I bought. So I called the next day and after being on the phone for 2 hours, being transferred from department to department, a second repair order was put in place. So I went home that night and nothing was changed. I still had 1 HD TV and 1 regular TV and my bedroom TV still didn’t work. So I called Dish again and after being on the phone for another hour to an hour and a half, I was told that for me to get the 3 HD TVs and DVRs, I would have to pay an additional 400 plus dollars. If that were the case, I would have never even signed up for Dish.

I had Dish Network a couple of years ago. In retrospect, they were the worst providers I have had in my life (I've had most everything cale and comm. wise). That’s ok. You move on to something better, right? And I certainly did with DirecTV. But does Dish have to give me repeated calls in search of one Arly ** for the remainder of my life? I have told them over and over that I am not Arly **, yet they still continue to make annoying telephone calls to my line at a rate of 4-6 times per week.

I signed on for a package with Dish and a set price. One month after service started, my bill was larger than it was supposed to be. I called and they said that under the contract I signed, they were allowed to raise the price anytime they want but that there was good news. Now that they had raised the price, it was locked in for 2 years. I was like "What the heck? Isn't that what a contract does in the first place?!"

I switched to Dish Network from DirecTV after DirecTV wanted to jack up my rate by 50%. Dish seemed like a good deal, so I agreed to a contract, which included a DVR since we mostly watch recorded shows. We ran into several problems with Dish. First, their signal would go out at the drop of a hat. Signal loss happened at least 3-4 times more often as compared to DirecTV. Second, Dish's DVR was not nearly as good as DirecTV's. The user interface was more complicated and not nearly as intuitive as DirecTV's. I could have lived with that except for the fact that Dish's DVR would not prioritize shows properly and would consistently cut off the last minute or so of the shows we were recording. It was very frustrating to sit back to watch a show and then find out that the last minute climax or conclusion had been cut off! We tried changing the settings to extend the recording times, but the problem continued. We had a Dish tech come out and also tried 3 different DVRs, but the problem continued. I finally cancelled the service after 8 months.

I have Dish Network and have had it for many years. Overall, they have been fairly good. The complaints I have are as follows: They added the Blockbuster package without my knowledge or permission and they were charging me $10 per month for years for this. Also, the rep said that I was being charged for renting a ** movie. This did not show on my purchase history on my receiver and I have not purchased any ** movies. I live alone and the only way this could happen is if another person broke into my house and knows my password. The rep was nice and said she would credit the account as a one-time courtesy. That is about all that I could understand from her. She had such a thick southern accent that I couldn't understand most of what she said. And I have lived much of my life in the south! She was also extremely slow to understand anything that I said. She understood me but she was just not smart enough to do her job.

We had DISH for over two years and we have fulfilled our contract. My husband had a job transfer from Grants Pass to Eugene so we rented our house in Grants Pass, moved in our 5th wheel to Eugene to live in until we find another house. When we called to see if we could transfer our service, they told us they did not have service in the RV park where we would be staying at. So we returned our receivers and moved to Eugene only to find out that they do have service in the park. So we called to reactivate service and they scheduled the appointment to be hooked up.

I am having trouble getting my bill sent to my PO box even though I expressly informed them that mail was not delivered to my house. I have called and told them if I don't have a bill, I can't pay it. I have had a big sign over my screen off and on popping up to tell me that my free stuff has expired. They should have canceled it. I was charged for stuff I didn't ask for. Every time I try to explain it to a different person, there is no phone number to get anyone with the ability to take care of my problems. I sent a long letter 8 days ago and called again this morning. I now have one channel and I still get the sign.

Wow is all I can say to Dish Network. Do not ever go with this company. I think it's time for all of us to file a class action lawsuit. I have seen over 10,000 complaints on this company. I moved to a rural area and Dish was the only company in that area. This is the biggest mistake I have ever made. First thing first, do not give them your credit card number or checking account information. If you did, then you need to cancel your checking account or close your credit card account ASAP. This company has taken money from my checking $750 for return of equipment that I did send back and I have the UPS tracking number, and $250 from my credit card for early termination fees.

Dish Network monitored my bank account for months until I received a healthy deposit and went straight in and took my money without notifying me nor giving me the option to be put on a payment plan. I'm no longer a customer of theirs because they couldn't come into agreement with certain stations. I disputed this with them and my bank, and they don't want to give me my money back. And on top of that, they took the money out of the wrong account. They took all of my son's child support money. You know I am furious! So therefore, Dish Network, that money y'all took from me you better enjoy it because the bank knows I'm not a customer and if you try to go in my ** again, I am going to prosecute all of you.

We switched to Dish from another satellite company because of their unethical practices after being a decade-long customer. Less than a year after installation, our receiver stopped working. No amount of resetting would restart the equipment. I found while speaking with the rep that we were not receiving HD for life as offered during our sign up as well, which was rectified by a customer retention rep. Since I wasn't 100% happy with the current equipment we had, the customer retention rep offered to upgrade us to a new receiver (remember, the old was DOA so it needed to be replaced regardless) for no charge in exchange for extending our contract for two years, which we agreed to.

We are RVer's. We purchased all the equipment in March of 2011 from Radio Shack while in Havre, Montana. We were told by purchasing the equipment at $500 plus dollars, we would be able to go month to month without being locked into a 2-year contract and that we could cancel the service at any time without being charged extra fees. To date, DISH Network has tried to charge us $116.50 for canceling the service, $225 for canceling HD, and numerous monthly charges, where at no time did we ever agree to HD TV.

I was told in chat with their sales rep that he would include internet with AT&T as well he gave me prices and I agreed on everything only to have the gentleman installing it tell me, "No, sir. There isn't any internet being installed." I looked again at the chat I have copied and indeed, I ordered it as it was a good offer to me. I called Dish and spoke to several people. They said they did not have that deal to offer. I again let them know I have the sale in chat copied and it was offered. I was simply offered something more expensive than what I agreed on and was treated very badly. I complained via email form to Dish and was emailed back yet another offer. Their legal department told me to go ahead and contact an attorney.

Dish is a joke! My cable wasn't working today so I called Dish and they ran me through some setup process on the receiver and of course, it didn't work so they told me they have to send a tech at the rate of $95 because I didn't have the service plan. I declined and opted to cancel the service. After 10 minutes of the guy trying to get me to stay by waiving the tech fee if I sign up for the service plan, I respectfully declined and told him I wish to cancel despite his effort. We hung up and I was on the hook for a $350 cancellation fee.

I've been a customer of DISH Network for 8 months. They told me when I signed up that I would only have to pay $53.99 for the first 12 months if I would sign up online and sign up for auto draft. Big mistake! So far, they have not billed me correctly one single time and since I'm setup on auto draft, they draft whatever they want from my bank account. I've been billed anywhere from $72 to $150 a month. Every month when I called to complain, they tell me that they see there has been an error and they will credit my account the following month but that never happens! Not only do I not receive the credit but they continue to charge me more than $53.99 a month. I finally talked to someone that said they would let me out of my contract but they refuse to credit me the $225 that they have overcharged me over the last 8 months. DISH Network is nothing but a bunch of scammers! Beware! Beware! Beware!

On 12/15/2009, I purchased a DVR and activated it with DISH Network. Soon after activating the DVR, I returned the satellite receiver I had been using. In 9/2012, I canceled my DISH service. Since then, DISH has been sending bills to me for $540 for the cost of the satellite receiver (returned in early 2010) and the DVR (which I purchased from another retailer). I have had three calls with DISH Network reps, and the only response I get from them is "Send us proof that you didn't buy the DVR from us." My two e-mail complaints met with no response. My last call was on 1/2/2013 at 3:55 pm PST with Kate. I again asked that DISH remove these charges and stop billing me. She demanded that I provide proof that I purchased the DVR. I asked her for proof that DISH sent the DVR to me. She refused.

My family and I were Dish customers for several years. We had to disconnect when my husband got out of work. What a living nightmare! We boxed up the equipment to return it. It sat in my small dining room for weeks, so I began to question whether or not UPS was supposed to come and pick it up or were we supposed to take it to their drop box. In fear of having a big equipment fee my husband and I couldn't afford to pay, we decided to attach the return labels to the boxes and drop the equipment off at the nearest UPS drop. Big mistake! Huge! We were getting phone calls from Dish saying they didn't get the equipment. In our rush to return the equipment, we forgot to get the tracking number off the return label. I called UPS, and they didn't have them. They said Dish should have them.

I lost all Dish Network satellite signal at my home. I phoned Dish and was told they'd send a repair tech out right away in 19 days. Nineteen days! Dish actually considers that acceptable, which illustrates the service customers can expect from them. Explaining the outrageous absurdity of that didn't help, and my local Dish dealer, five minutes away, wouldn't even return my telephoned plea for help. I've also had two Dish DVRs' hard drives fail, losing eight months of unwatched favorite TV series each time (due to personal workload, I watch several series only after the season ends). Dish replaced the hardware, but the four seasons of selected TV are gone for good. They, including a supervisor, didn't understand why that was a big deal. Um, because it's breach of their contract to provide me with live television plus 355 hours of recorded television?

We bought Dish for our uncle, 93 years old, for Christmas a week ago (he lives in an in-law quarters at our house). Dish has not worked since then. The technician who installed it said it was a mirror deflecting transmission. We have removed the mirror, but it still does not work. We have requested help. They keep saying they will send an antenna. It has been a week and we are looking into the weekend with no TV. We have called numerous times, and finally we just asked for cancellation, as they did not keep their promise to deliver service. Their customer service supervisor was extremely rude and made us wait on the line a very long time.

A week ago, Dish overcharged my bank account. I notified them about it and instead of just returning the sum that was overcharged, they returned all of it. Four days later, they disconnected my service. So I called them, and they told me they haven't received payment for this month. So I offered to pay for this month. They then told me I had to pay for this month and next month in order to get my service back and they won’t accept my bank card anymore. I feel that was completely wrong. Why are they faulting me for their errors? So I haven't had any TV for the holidays because of their errors. For two years, I've been going through problems with Dish. Every month, it’s something new with them. I will never recommend their service to anyone not even to my enemies.

Unfortunately, I looked up complaints about Dish Network after having their service for two days. I guess their motto is Buyer Beware because you cannot believe the liar/s selling their product. When signing up, I specifically asked if I would get Fox Sports North and the Big Ten channel. I was told yes. Had the answer been no, the phone conversation would have ended. When I phoned them, I was told I have to buy an upgraded package. I don't know how I am going to get out of this because Customer Service also appears to be non-existent.

Dish billed my credit card for someone else's account - My efforts to correct the fraudulent billing were unsuccessful through several calls and many hours dealing with their customer service agents. I had to cancel my credit card and contest the charges through my credit card company to avoid paying the charges. They did not bill my new credit card after I signed up to autopay from it. They insisted that after charge backs on any credit card for any reason, they would not allow credit card payment for 6 months. Really? It was their screwed up system that caused this to happen! There has not been a response from several of my calls and 2 emails. They have the worst customer service I have ever experienced.

Do not, under any circumstance, join Dish. I called back in October to complain about a problem with my service. After explaining the situation, the nice girl who helped me told me that based on everything, she would be able to terminate my account without any problem. I returned all equipment per their direction. They sent me email confirmation that they had received it. I received a final bill in the mail for $17.21 that said it would be charged to my account on file. I just looked at my bank statement and they charged $313.71. I called wondering what the heck. They told me the charge is for early termination. I was like "What the heck?" They told me, after my phone conversation, that they reviewed the case and decided that my account should not have been terminated early.

Since their big new upgrade, there are hundreds of us having the same problem. I have called in and was given the runaround. I did the live chat and same thing. I honestly think they are clueless on how to solve this problem. I recorded in time and this means war. The jacket is there (a description of the movie). I clicked on to watch it and there is nothing there. I deleted this and re-recorded it - same problem. It does not happen with everything I record. I am having trouble mainly with HBO and Max. They are giving us the runaround instead of being honest and telling people they are aware of the problem and are working on it.

Dish TV was the absolute worst experience of my consumer life! Absolutely horrible records, billing, website, online services, and worst of all, customer service. Their billing is inaccurate, and it is almost impossible to resolve any issues. It was so horrendous that we terminated our service over 12 months early. (The $300 early termination fee was worth not dealing with this merchant anymore!) I thought we were done after cancelling service, but when the time came to be billed for the early termination fee, they refused to let us see anything in writing detailing the cost. (Customer service refused to send anything, and their online billing website would not show the charges until our next billing period, weeks after they were paid.)

I have had Dish Network for some years now, but only for two room. At that time I was with AT&T Dish Network. I changed my service in 2011 to Dish Network. I was no longer with AT&T, with an upgrade to four rooms. The technician came out to my home with a new box. At that time, I was informed that they were there to set up the other two rooms. They drilled holes in the upstairs floor, put the lines in and a second box upstairs in my nephew's room. Then they came downstairs in the second bedroom and drilled holes in that room and ran lines there too. The technician informed me that both rooms, the one upstairs and the second bedroom downstairs, were now set up for use, and that I only needed to plug the other lines into a TV in the second bedroom when I buy it.

I signed up for Dish Network a couple of months ago and wanted only one thing - sports channel (CSNBA 419) to watch games. I made it clear to them that I only care for that one station. They said no problem but that I would have to get a higher tier and pay extra for a sports package. They reiterated over and over that I would for sure have this channel, as it was the sole reason I signed up for the service. This went on for several hours with 2 people. I said okay, as long as I could watch the games on that channel. The channel is blacked out and the games are not available as I was told.

I do not have the best credit score. When I ordered the Dish Network HD receiver, I had to purchase it for $300. Fast forward two years, I had no late payment. I was on Auto Pay. I tried to upgrade to the Hopper and 1 Joey, they told me I had to purchase these as well. I talked to them about my past and no late payments, they came back with $100 payment and I accepted. The technician came out while I was at work, installed with no problem my Hopper and Joey. I got home from work and called to find out where the HD receiver that I bought was. The technician took it home with him. I called to get it back from Dish, supplier, and technician. I was basically told, "too bad" from Dish Network. Go somewhere else for satellite. The Joey has to be reset at least once a day and only two recordings can go on at one time - not six like they advertise.

When I purchased Dish Network Internet service, I was informed that all I needed was 10GB of bandwidth and this would allow me to both work online and listen to music. The first month, things were just fine. The second month, all of a sudden I could neither work online nor listen to music. So I called Dish and guess what, I was told that I needed more bandwidth. So I increased my bandwidth to 15GB. I was then informed that this would allow me to listen to music and work online until the 17th of the month when my account would reset back to zero.

Dish plays the shell game with all honest hardworking Americans! Omitting information is a lie! Saying one thing and doing another is a lie! Caveat emptor! Let the buyer beware! Small print! Moving is free after 12 months. $50.00 before that! Small print. Contracts are for suckers according to Dish! Programming is lame. You will pay hard-earned money for commercials! If you are smart (unlike me!), you won't deal with this dishonest, money-grubbing, contract-addicted company. The contract is more important to this company than your customer satisfaction! Wake up people! Without us, companies like Dish would and should disappear off the face of the earth! F- for customer care!

I canceled the services beginning of September 2012. At the time of cancellation, they were saying I have money in the account that is going to reimburse my credit card (the account was paid in advance through the September 24th 2012). Not only that it did not happen, they kept charging my card until December 12th, 2012. A big lie and scam about returning equipment, I would not go back to Dish Network even if it was free, very bad business.

I tried to cancel my Dish when I moved to an apartment that did not allow satellites. I was told I signed a 2-year contract. When I made them send me copy of this "contract", it was not my signature! They agreed to cancel everything, no early termination fees, due to the "mistake" that had been made. This is forgery. Never have Dish!

We ordered service from this company in October 2012, which turns out to be a nightmare - everything from time of installation to original package order. Then, the time came for billing, and we haven't received one yet. After 5 calls, I have spoken with numerous representatives that were clueless of what they were talking about. They blame everybody from the postman to me. I would never refer my worst enemies to Dish Network, especially Dish Latino. I feel that any company with 1,086 negative complaints should never exist. Up to now, we haven't received a bill or heard from them.

I have called them and spoken to at least 10 people in the last 10 days. Not one has followed up and fixed my problem, but they all said they would. You cannot talk to anyone who is local. You cannot talk to a supervisor. You cannot talk to someone that you already talked to before. You cannot report poor service because there is no one to report it to. In the beginning of the call, an automated voice asks if you would be willing to give an evaluation at the end of the call. If you do not say yes right then, you cannot report anyone and when you do say yes, it is an automated service that calls you back with questions to be answered that do not relate to your problem. Awful service.

In October 2012, I opened an account with Dish Network for television services to my residence at Easton, PA 18040. Unfortunately, the Dish Network installation never became operational. After initiating several telephone calls in an attempt to have the situation corrected, I was unable to receive television service through Dish Network. I cancelled the service with Dish Network by the end of the second day with no service, and I returned all of their equipment to the main office in the boxes they provided. My initial deposit of $120 for the lease of the equipment has not been returned to me. Additionally, I have been charged a fee of $424.09 to my credit card on file without my authorization. I have disputed this charge with my credit card company and I am waiting for their response. I think it's unfair that I have to pay all this money for services that were not provided to me. I spoke to Dish Network representatives, and they did not want to waive the cancellation fees even though they never provided any services.

When they hooked up the receiver, I asked them not to drill into the siding to attach the cables. I ran into the house to answer the phone. I came back and they had drilled into the siding to attach the cables. I had problems with reception the entire time and they were always rude. I finally decided to cancel my service and pay the $150.00 fee rather than deal with them any more. I received the return kit and the paperwork inside stated to only return receivers with certain numbers on it. Mine did not have the right numbers but since I had so many problems, I decided to call them to double check. Sure enough, even though the paperwork said not to send the paperwork back, I was supposed to. I was also told that if I didn't, I could be charged up to $600.00. When I asked why my paperwork said not to return the equipment, the operator told me I must have misread the information or maybe I interpreted it wrong. He also kept interrupting me while I was speaking.

Outright lies both in advertisement and on the phone - I received a flier in the mail on December 4, 2012 that consisted of an offer of a Dish Network package including free HD DVR upgrade, free installation and free premium movie channels for three months for $19.99 per month for the first 12 months of a minimum 24-month contract. The offer was good until January 31, 2013. I went online at www.dishfreehd.com on December 5, 2012 and ordered the package.

We received a flyer with what we thought would help us lower our monthly bills. Our cable bill was ridiculous, and Windstream was having a great deal. What was supposed to be $119.00 a month turned out to be around $220-$250 every month. They lied about the deal and the service they provided. They roped us into a "bundle" deal that was a nightmare. They canceled the one channel we watched, they said we could record from any room and still watch TV and that was a lie. They lied about everything, and when we had problems with the system they had no clue why. And then there are the Dish Network liars. We were bundled with Windstream and it was a nightmare because they would send you back and forth saying that is their problem, you need to call them and pass you back and forth.

I spoke to a representative for Dish Network on December 8th, 2012. I paid my bill minus $10.00 that I was promised was going to be reduced from my billing. I wanted to make sure my service would not be interrupted, but of-course it was. Back on October 1st I was promised "no changes to my account/channels.” Unfortunately, that was never the case. I wrote an e-mail to Dish so that someone could call me back about my situation, but it is now December 10th, and no one has bothered to even read the e-mail or respond to me. I wanted to talk to someone about lowering my bill, but it seems that they are not interested in keeping their customers, and at this point I would like to cancel my services with them without a doubt.

My service is out more than once. I understand problems with weather but they charge me full price when I have no service. Now, I get emails and do not understand why. Sandy took the service out but now it just shuts off and they claim they need to come and look. I pay too much money for this service I had. I believe it's a problem.

I received the letter from Dish Network about $10/month for 12 months discount on my account. I chatted with Dish Network Customer Service representative about the letter. According to the customer representative, if I sign up for paperless billing, I will receive $20/month for 12 months. While I was chatting with the customer service representative, I signed up for paperless billing. About a week later, I checked the bill online but there was no discount on my account. I chatted with Dish Network customer service representative again.

Dish is awful! They will nickel and dime you for everything, horrible experience. I will never allow anyone I know use their services. I had an account during college. I called in to put account on hold/freeze activity after college while I was in transition (aka moved back in with parents). During my frozen account period, I found out my Dish account was reactivated without any notice with a $46 bill. I did not have a Dish installed at my parents’. I hadn't even plugged in my receiver.

After wrangling with Dish customer service representatives (at least a dozen of them at the "executive" level) about an $80 fee that appeared on my bill, which they couldn't explain, I finally got them to drop it. I spent a total of over 50 hours on the phone with them, really. Once my contract was up, I dropped Dish forever, or so I thought. I returned equipment as instructed and avoided any extra fees or charges. Then, 60 days later, I started getting robo calls about unreturned equipment and they tried to whack me for $200. Do not do business with Dish! Ever, seriously the worst company ever!

I cancelled my Dish account due to their losing the contract for the only channel that I really make sure I watch (Starz - Spartacus). I even agreed to pay the $210.00 early cancellation fee due to breaking the contract, even though they broke the contract with me by not supplying the programming I agreed to in the first place. They told me that they were sending return shipping labels, which I never received. After a month, I called them again and told them that I had never received any labels. I gave them my work address because I am there most of the time. Once again, they never showed up. I then called yet again to have them send labels. I even asked if there was a physical location for me to return the box. They said no. Once again, these pinheads didn't ship the labels.

I received a violation notice from my homeowner's association regarding exposed coaxial wiring from an improperly installed Dish Network satellite dish. I contacted them to have the dish and wiring removed. Initially, I was told a technician would be out the following Monday to remove it. Monday came and went, no one showed up and no one called. When I called back again, I was informed that without an active account number, no service could be provided. After several calls and other numbers, I was told that for $75, someone could come out and remove the dish. I told them, "Absolutely not!" I would not pay anything to correct a mistake Dish caused. I filed a complaint with the BBB.

We had Dish for 3 months. I have gone round and round with them since we had them, calling, emailing, chats, you name it! I just chatted with another rep from Dish! The last chat I had with a rep from Dish told me our final bill was $18.34. This chat was on November 20th, 2012. I printed out the chat! In the chat, I was told that the records indicated our contract was up. Therefore, there is no early termination fee! It was repeated a couple of times during the chat that we did not owe the ETF! I asked if that would be put in the notes for future reference for any further chats I have to have with a rep. I was told that would be put in the notes. When I chatted with a rep today, I was told we owed the ETF of $385. Also, there were no previous notes that they could go back on to see what was talked about before! Seriously? That is ridiculous! That's the way to run a business - not! I had given Dish 2 stars. That was wrong! I am sick and tired of talking to them! I am not sure what to do!

Dish was called in November in which payment arrangements were made to start in December. My mother is disabled and gets a check once a month for $698.00. My mother is sick and Dish left her account -$700, and could care less. They left her in tears. Heartless.

If you find that you are in the right and that you were promised certain programming or rates by Dish network and then come to find out later they lied to you, contact your state attorney general's office! When I first signed up, I was promised I would have certain equipment installed so that I may get international programming. I found out later on that this was not the case. I ended up calling back and was told I had what I requested. Now, I found out that the contract was never upheld on their end and that I would be charged over $115 to get the equipment installed that I was originally promised. After being referred to two different people, I finally got what I asked for. They waived the fees, but only after I threatened to report them for fraudulent sales practices. If you know you're in the right, you know deep down that you were promised something, and you are honest about it, you have a right as a consumer to report any and all incidences. Unfortunately for me, until I find a better provider, I'll have to stick with these guys.

They escalated my call up 4 tiers and wouldn't cut me a break on the cancellation. I gave them 2 opportunities to resolve the issue and send a tech since the service was initially installed. The CS representative never suggested a truck roll to resolve a new customer issued, but they reprogrammed a remote and sent a new one the second time. I have 2 remotes that work, which would help isolate the issue to not being a remote problem. Once the third was shipped, the problem was still there.

I am forced to pay $315 in ET fees. I moved inside the same complex. The agent promised it would be taken care of for free. I even double checked to see if they could send someone out before I signed the lease to make sure I could get service at a different unit at the same apartment complex. They sent an agent who hardly tried to install. Overall, I am forced to pay $315 in ET fees for absolutely no fault of mine.

After deciding I would like to get satellite service, I went about the process of calling the local servicing companies to see not only who had the best deals going on, but also which ones had a very specific sports channel for our favorite hockey teams’ games to be shown on. I spoke with a Dish Network Service representative at length about the importance of being able to view these games, even going so far as to say my choice of service providers depended on it. I was assured they had what I was looking for. Come the time for these games to begin, I went about locating the channel to set up DVR scheduling for the games. No channel found for these games. I was extremely upset and immediately called Dish customer service. I was told they were sorry about this matter, but that their hands were tied and that now that I was in a contract and would have to pay to get out of it. I hadn't had the service long, and it was going to cost a lot of money to cancel it, not to mention the fees associated with sending the equipment back. So, I decided I would have to wait it out.

I cancelled my Dish Network service over 2 years ago. Over the summer, I started to receive bills from them again. After numerous phone calls, there was a glitch that caused me to not get charged but the service was still active. When the deal with AT&T and Dish fell through, I started to get charged. This was supposedly resolved. I was then charged $200 for equipment that I returned, which I had to pay because I could not produce a return receipt and I am now getting bills again. I refuse to pay them any more of my money, and get no help at all from the company in fixing this situation. I do not want anything more than this to go away.

After cancelling my account with Comcast, I decided to look into Dish after I was mailed an ad stating that I would get free HD for life, a Hopper, and free installation. Perfect! All for about half of what Comcast cost. I called the number on the ad and specified what channel I wanted and had the representative repeat that I was indeed going to get that channel with the package I ordered, free HD for life, and a Hopper. I paid the deposit and verbally agreed to a contract over the phone.

Ever since I made the mistake of signing up for Dish Network, I have been attempting to end my relationship with them. Not only do their phone agents lie, yes, they as vendor are liable for shoddy installation. Also, anyone claiming to be an attorney when you are transferred to their “legal department” is committing a felony, if they state they are attorneys and are not. This week, I was promised by an employee that she would reverse a charge that she did not. I was overcharged by Dish.

I canceled DISH Network because they did not want to keep me as a customer. There were no nice offers, just more bad service. I was a customer for over 12 years, but left and came back. What a mistake! I called them up to cancel and they're charging me $17.99 per unit to return the boxes. I was also informed that cost was subject to change to $34.99. From past experience, I'm sure that's what they would hit me with next. They couldn't care less about the customer, and now there is no chance of me or anyone I know becoming a customer.

Defective dish installations in Phoenix, Arizona - Dish Network installs sat dishes on the side of stucco walls which allows for water ingress and mold conditions. The valley is full of these faulty installations. Check yours for mold and water damage. Grounds for a major class action lawsuit, aye!

I will be short. The sales staff over promises with lies to suck you in and under delivers and want to immediately on the first day to overcharge you. They are liars. I tried to reason and contact corporate with upper management and they want you to email or send them a letter, which everyone knows is a gatekeeping trick.

DISH told me when I signed up in August 2012 that it would not cost me to move, but apparently by October that changed and they charged me $100 for; though, they eventually did give me half of that off. I would have waited to sign up until I moved had I known, and the reason I directly asked them. I was told a number of different reasons for this discrepancy ranging from a misinformed agent to a policy change in October. All I know is they changed the contract on me and/or gave me misinformation that cost me money. Then the agent told me that I could get a second box mailed to me at no additional cost as soon as the tech came to put in the box I had. Well that free box was $49 and $7 a month.

They guaranteed us that our rates would not raise for 2 years. Now, a year later, they are raising them. I have tried to talk to their customer service department but after talking to 4 different employees, I have gotten 4 different stories. They are not nice and have each said "We couldn't care less about our customers, and if you wanted to cancel your contract, go ahead. No loss, but we guarantee we are not going to do a thing for you." They are rude, nasty, and they lie to their customers. Whatever you do, stay away from DISH Network!

Just an FYI for anyone considering Dish Network. Stay far away from this service. Their service over the last few months has been on and off since they introduced new equipment to our home. We have had half a dozen service calls in the last 4 months and have gone weeks at a time with no service. They said they would release us from our contract without penalty if they could not fix the problem after three tries. After the fifth try, we finally gave up and now are trying to get the service cancelled. They are now refusing to live up to their word. We have called their customer service umpteen times. They have lied to us saying we were never told this. They have told us to call a special resolution service of theirs, then refused to give us the phone number for it (and it is not listed anywhere that I can find on their site). Then for the icing on the cake, during our last conversation with a rep (our 3rd of the day), they just simply hung up on us. Nice. Next call is to the BBB. Stay away from this service.

I had some DISH Network guy going through the neighborhood. We have a No Solicitors sign on the front storm door. He proceeded to ring the bell - we ignored. He proceeded to knock - we ignored. He stood there a while. He tried to open the storm door (it was locked). Finally, it seemed he left and I opened the door to get the junk/flyer out of the door (he wedged it in). I also ran out and picked up some loose newspaper in the yard. He spotted me (I ignored him), and came running across the neighbor's yard over to mine again. I went up the porch stairs and he stood at the bottom and I told him to read the sign. His reply was, "I help a lot of people." I know, bizarre. I told him to take his flyer and he refused. He then got snotty and said, "Sorry for ruining your day."

Beware of the little salesman that comes to your door and shows you on paper how DISH will be so much less than my perfectly functioning and easy to use U-verse. This has been a nightmare from the minute the DISH installation tech stepped foot in my door. First, I was supposed to have 5 TV's like I had before. Right away the tech does not have the right equipment. And when I called customer service to cancel the service because I was within 3 days of signing the contract, not only did the tech get into arguments with customer service, but customer service put me on hold until after 5 pm which is the close of business and forced me into going past my 3 days to cancel, and forced me into a 2 year contract. No one in the house can figure out how to use the system including my teenagers, and I was promised Blockbuster on all TV's.

In October of 2012, I upgraded from the "Smart" package to "America's Top 120" package. The deal was a fall special where you could get the better package for the same price as the Smart package ($24.99). The operator at Dish told me even though I wasn't a new or returning customer, he would extend me the same deal. So I changed our package. There was not to be a price increase as I was assured. Well, two days ago, we received our bill. Here to find out they are charging me full price for America's Top 120. I called and they said we are very sorry if our agent told you that but we cannot give you that package for that price. The best they could do is take 5 dollars off! Give me a break. A deal is a deal. So we unsubscribed from Auto Pay and paperless billing. You have to watch this company like a hawk; if you turn your back, they are sure to rip you off.

We had Dish installed in April of 2012. We were told that installation would be $39.95. It ended up costing us $218.27! We were also told that one of the great things Dish has over Charter or DirecTV is there is no contract! It's month to month. After our system was installed with the "Joey", it all worked for 1 day! We called the people at Great Lakes, and the installer came back out and said, "Sorry, your hopper was bad. We will install a new one." That worked for 2 days! They came back out did some adjustment? And they told us we were all set. We were not! We could not connect to "On Demand". Yet another phone call, the answer I received this time was "Oh well, that will happen if there is a lot of Internet traffic".

I waited 2 weeks after placing order even after calling them multiple times to request an earlier start date. Even on the day of appointment, technician didn't show. I canceled my service and ordered DirecTV instead.

I called on Monday. Dish scheduled my install for Thursday at 1:53 pm. My husband waited from 1:30 pm - 8:00 pm on Thursday. Nobody ever showed up. My husband was really upset and they said they were booked on Friday so it would be next week before they could get to us. My husband raised so much hell that they said, "Okay, we will be there at noon on Friday." So my husband waited again from noon - 8:00 pm and he had called. They said that they should be there by 8 pm. Eventually, he showed up and was here till almost 11 pm.

My experience with tech support for the Hopper is very disappointing. The Hopper is clearly a “work in progress” or a beta version. I am trying to utilize the ‘Home Media’ application. It is supposed to stream media files from my PC, via the Hopper to the entertainment center. At least that is what the Hopper herself says. To read it, start at the Hopper main menu, go to the 'Home Media' tab, select introduction, and read it in black and white. Tech support is simply not there. I have lost track of the phone calls; minutes used while “on hold”. Twice technicians have come to my house and twice they have left with nothing accomplished. Both of them were clearly in the dark about this alleged capability of streaming media files. It will access photos as promised. It will show the tabs to the various music files, but it will not play them. I feel cheated. This was a major part of what made me choose the Hopper.

The same day that Dish was installed in my home, I realized within two hours that we were misled in the sales pitch. We were supposed to get the exact same channels as Cox Cable. I couldn't find the Miami Heat game, so I immediately called Dish. The first non-speaking English customer service rep tried to explain that isn't a channel we can get. I must pay an additional $179 for this station. So I asked to be transferred to someone else that I could understand a little clearer. So after speaking to another rep, he said without paying the $179 for another package, we wouldn't be able to get these games, but kindly (**) suggested that we watch a Pacers game or Nets game. After explaining to him that we want to watch the Heat once again, he had no answers. So I asked kindly for them to uninstall this system as soon as possible. The earliest appointment was 10 days later. So they came, uninstalled the system, and charged my credit card prior to even installing the system. Then they charged another $95 to uninstall and then charged me for an entire month.

I lose signal very often, I have to continuously reset the TV. They had come to my house several times to fix the problem, but no change. I want to cancel the service but they want to charge me for the cancellation fee. I spoke with one of there supervisors and his response was that it is the way it is. In other words, I'm stuck with this company for the next 18 months. I don't think I should be paying every month for something that is not working properly. This company does not have the tools to fix the problem and has poor interruption, poor reception, poor service and bad customer service. Please help me. They also did something to my computer, I have no service.

I obtained Dish services for my grandmother in December of 2010 (the only option for her place of residence). My grandmother died on Saturday and I am currently in a war with Dish Network regarding cancellation of her services. By all accounts, her service contract expires next month but not by Dish's account. They have her extended to March of 2013 - stating a break in service, which automatically renews the contract. There has never been a break in service - I have paid 24 months of service. I have spent the last hour on the phone with a supervisor with no success.

After having DISH for three years paying $116 every month way more than $44 promo, I moved to a new location and canceled my service all together. I asked to pay the final bill. I was told I had to return the equipment before they could give me a bill. They sent out two boxes $18 each that they didn't tell me that I would be billed for. I got an email stating that the equipment was received. I called DISH. They said they never got them back. After giving them the email RA#, they were forced to take them off my bill. They made me pay for two months of no service until they received the equipment. Two weeks later they called me and said I still have an outstanding balance of $37 worth of taxes. I advised them that I paid the final bill and I wasn't paying any more money. They called me the following month and said I still have an out standing balance $318 for unreturned equipment. I told them, “Take me to court. I have all payments in my email.” This has been ongoing for over five months and is still not settled.

I signed up with Dish Network following some internet advertising for their best package including everything for $69.99. Later on I received an email saying my HBO will end at the end of the 3 months' trial. At first I thought I made a mistake and I didn't say anything. HD and DVR were free as part of the package. They still advertise this as such for new customer. At the time I took the deal, I took HD and I told them I might take the DVR. When I did, I was told it was only for new customers and that since I was with them for 3 months already, I couldn't get it.

Life changes and the penalty must be paid. No matter what, you are locked in with Dish Network if you sign up for service. You are locked in for 2 years and they will go after you for as much as they can get. It's all about profit, no heart. Be careful if you sign up; be prepared to pay for 2 years. You are responsible for returning equipment even if that equipment is on the roof! Elderly beware, don't use Dish Network, you'll be sorry you did!

This is an email to my adult daughter at work while I try to stop a train wreck. The names are changed: I called and left a message on your phone. Please email me back, okay? So Strawberry Shortcake's husband is having a satellite dish installed today and guess where they are putting it? On the side of the house where the meter, circuit breaker and other wiring is located on the way to your front door. So, I went outside and very politely asked the technician if he realized this is right on the way to the front door of this house and if there’s anywhere else he can put that. He responded that it is the best place to locate it as it's closest to the tie-in wiring on the house. He replied there are satellite dishes in the neighborhood all over the place, on the front and sides of houses. He then pointed to the neighbors across the street. I then mentioned that house is a rental property. They don't make a mortgage payment every month and there is no front door between those two houses. He then responded that there is a house on the other side of the street, same thing. I came back inside for a moment and called you. You're working and Thor is too, so we can't talk.

When I changed from DirecTV to Dish, I asked the question if Dish would be showing all the Lakers games. My answer was this is a local pro-team and we would be able to view the Lakers game. Since that time, we have found out that Dish is still negotiating with Time Warner. I called Dish and asked them what was going on. Their response was they're working on it. If I would have known at the time I went with Dish, I would have gone with Time Warner. Very poor business practice.

I became a DISH Network customer in December 2004 and terminated my services on June 9, 2012 via phone call with customer loyalty team member **. The account was paid in full on June 10th with a final payment of $56.04 for services received before June 9, 2012. During 6/9/12 call with loyalty team rep **, I requested my service be terminated immediately (I was out of contract, therefore, I had no termination requirements). ** tried to sell a different package but I refused. ** explained the termination process, that I would receive boxes in the mail and I should ship my equipment back, but I did not have a termination fee since I was out of contract.

Dish customer service is becoming as bad as Comcast! In addition to talking to customer service reps and repair techs over the phone, I have sent them countless messages via dish.com and feedback email and have received no response. I have been a loyal customer for over 10 years and they can't even bother to call me back to answer questions about my complaint.

We are almost at the end of our contract with Dish and can hardly wait. We have had 3 technicians to the house and they all tell us the receivers are bad and then replace it. The next one doesn't work very long and we are back to the same problem. If we record one show, we cannot watch another. If one show is due to record and then we decide to record a second show, we cannot do it. So we are stuck with only being able to watch the show that is recording or not recording at all. We even had one technician tell my husband that he can only program two shows at an early date on his equipment or he has the same problems as we have.

I was charged $256.73 to cancel the unreliable Dish Network service because their equipment failed and I was no longer able to receive signal. Their equipment was very unreliable and I would lose signal every time a cloud went over my house. That was quite frequent and they could not resolve the signal problem. After a large storm, the fragile electronics in the disk finally failed. They wanted to charge me to fix their own equipment which didn't work reliably in the first place. I had no choice but to cut my losses and terminate the service. To add to this frustration, upon cancelling, the Dish Network people were rude and only interested in what's good for their business. I was fooled into believing their service was as reliable as cable, and that they would stand behind their equipment.

I signed up for Dish Network in May 2012. I was a previous customer and cancelled after my son went to college. I just wanted to restart it for the summer while my son was home, and I was extremely clear with the representative about that. He kept assuring me that was what I was getting, and I agreed to a $44/month plan, rather than paying $9 less per month if I had committed to a long-term agreement. He offered a new receiver and again, I confirmed this wouldn't trigger a long term commitment. After the installer was there, I signed a one-page form saying I had received the equipment and making reference to a customer agreement. It turns out the customer agreement contained an option for a 24-month commitment or $99 for the equipment. I was never provided that option and I was never told that taking the equipment (even though I had an old receiver that worked) would trigger the long commitment. Now, I am out $350 for a cancellation charge. How does a company survive if their business model is defrauding customers?

I've been a Dish Network customer for over a decade. Every time I upgrade my DVR to the "new and way better" DVR, within months it starts screwing up. Bad recordings are the norm, or it will freeze up so you have to pull your entertainment fetter apart to unplug the pile of crap. It's their answer for everything it would seem. When one receiver is finally determined to be faulty, they replace it with a new receiver, new contract commitment, and then the cycle of bad gear (and phone calls) starts over again.

I had a Dish Network account opened in my name for a friend. After the 2-year contract, the friend and I agreed to terminate the account. When the 2-year contract did come to an end, the friend reneged on his word. Meanwhile, I had his name removed as an authorized user on the account. I firmly told Dish that no one was allowed to make changes but me. Well, Dish allowed him to call and make changes to the account which meant that he took his credit card off the account. As a result, I was stuck with the bill. In addition, he did not return the equipment and Dish is now trying to charge me an additional $100.

I lost my job, and my home soon. I told Dish to come get their dish/ receiver. They expect me to climb onto the roof to remove it. I'm physically unable to do this. Still after 3 days, they haven't responded. They can deliver and install the stuff, but not pick it up? I'm changing checking accounts today so they can't just debit the account on a card they don't have permission to use, which they are aware of. I don't know what to do, and can't get a hold of a human being.

On 8/27/12 at 12:48 pm I placed a 9-minute call to Dish to inquire about moving or disconnecting my service. Dish told me there was no disconnect/termination fee, since my account was three years old. Therefore, during the phone call, I terminated the service. Dish stated they would send me boxes so that I could return their receivers. The boxes never arrived, and then Dish withdrew $200 from my account without my permission for a termination fee. I called many, many times and escalated this to their executive complaints branch, Amanda **, and even provided them with proof of my 8/27/12 call of which they have no record. I have left many messages for Amada **, Executive Resolution - Dish, and she has not returned my calls since the initial contact and me sending her the fax proof of my 9-minute call on 8/27/12.

Suppose you bought a new car, signed all the contracts, paid all the deposits and then discovered as you drove it off the lot that the car would only go 20mph because it only has one gear? The dealer refused to take the car back but offered to fix the problem with a new transmission that has four gears for another $4,000. Wouldn't you think you'd been ripped off by a crook? I've only been a subscriber to Dish TV for about 2 weeks and I've already decided that this was the worst mistake I had ever made (well, one of the worst.). The receiver (Model 322) that comes with the basic setup does not permit the user to record programs to watch later. Oh yes, it has detailed instructions for hooking up a VCR (or DVD recorder) but nowhere in the manual (and more importantly, nowhere in their sales material) does it mention that the receiver turns itself off every four hours!

You need to bring customer service back to the US. Customer service does not have a clue how to get a client to tech services without going back through your ** phone menu. Thanks for outsourcing, you **!

We were with Dish network for four years. Had automatic payments and paperless bill. When we switched to DirecTV because they had a better offer that Dish could not give, I cancelled. However I was asked to return the equipment back and told I would receive their boxes with shipping labels, so I sent everything back. After over a year, I received a bill from a collection agency stating I owed them for the shipping. I called Dish. I was told that since I was on paperless billing, I only received an email for the bill and my credit card on file expired. They never sent a paper bill after that time with them. I have to laugh. I will not return to their service ever again, considering I had to pay for instrument and equipment I never owned and had to pay them to ship their own equipment back.

If you do not have Dish TV, please do not ever sign up for it. I have had it for 3 days. I called Customer Service 2 different days already with service issues (reception). I tried to cancel service and can do so if I pay $400+. No technician was available for 2 more days. I was transferred to a supervisor. Oops, no, it was another customer - a dude from NJ who was hitting on me and wanting to get to know me better until after 5 minutes, we figured out we were both customers. I called back and was transferred to a Spanish recording. I called back again and was told that although I got no written copy of what I signed and no matter what the salesman and tech told me, I have no 3-day buyer's remorse or consumer rights to cancel. They did offer me $5 a day credit until my TV was workable. I did end up 2 hours later getting a one month credit, and I will get a copy of what I signed within 48-72 hours and the satisfaction that I broke down and cried with frustration until the Legal rep gave me a direct phone number for future use and service! This company is so unscrupulous and deceitful they should be ashamed. I do not know how this type of thing can go on in a regulated business world.

Due to months of lost programming and in lieu of cancelling service, DISH offered to provide a Roku and account credit. Nearly a month later, we received no Roku. DISH never sent it nor intended to do so. Also, they offered no resolution. What an immoral company.

I have had Dish for 6 weeks. I lose service periodically for several hours at a time, 4-5 times per week. Tech support could not send anyone out to troubleshoot for 2 weeks. When I asked to cancel service, I was told I would be charged over $400.00 for an early termination fee.

I have been dealing with a DISH billing issue since I added a DVR and protection plan to my account! I was informed by 4 supervisors that the tech visit would be free because I signed up for the protection plan. Now they are trying to charge me for that free tech visit! I go to chat so I can keep records of my conversations. Every time I chat with, or call in and talk to someone, I get a different answer from them! When I confront them, they tell me, "Well, they told you wrong. This is the right info now." How is anyone supposed to get the right answer? How can they continue to treat their customers this way? What can we do as customers? If they could stop overcharging and lying to their customers, I would like to continue business with them; but I want to be treated right and not lied to! They have already been sued once for changing prices on packages. If they continue, I'm sure they will be sued again!

When I first had the service installed, I lived in a rural area. Shortly after I moved, I was badly injured in an auto accident. I moved in with my mother because I was no longer able to work. When I asked to have my service transferred, the technician could not install the dish due to homeowner restrictions. The technician said I would be released from my contract because he could not install the equipment. When I called the company to terminate the contract, they insisted on charging early termination fees. They said they were not responsible because I moved to an area where the dish could not be installed. I listened to 4 customer service reps regurgitate the same phrase over and over again. I was transferred from Josh to David to Freddy and got the same runaround. Then when I asked to speak to Freddy's supervisor, Manny, I was told Manny does not take phone calls. What kind of manager/supervisor is that? These people will be out of a job soon enough when the company has no more customers.

What happened to the days when companies were nice about trying to get your business and nice about keeping you? At DISH, you aren't anything to them. They rather scam you at the beginning and not resolve any issues. Billing, service, overpayments, moving sat issues, etc. I've only been with DISH a year and I've had it. It's ridiculous when you call, you get a girl that acts like it's all your fault. No apologies, no sincere I'm sorry this has happened. Nothing. Now I found out my pricing I agreed to is not for 24 months - it's 12 months. They tell me I am forced to pay the higher rate or cancel. Those are my options. That is absurd! I said I didn't sign the contract. She told me, "Whoever was at your home when installation came signed it and you are responsible. Even if it's not what you agreed on the phone, they signed it." Is that even legal?

I made a service call and to pay bill of $108.10. They charged me $452 and change. I spoke with someone named Toni, who said would refund money and it would take 2-3 days. A week later, I called and they said they were charging for equipment and they had the right to charge me. I filed claim with Bank, and they sided with Dish. I filed appeal and produced bill. Bank of America said since they could not get their money back from Dish; they were reversing charge. I filed complaint with BBB. Someone from main office contacted my husband and month later left a message that they received the equipment (I still have the voice recorded message, by the way). Dish issued credit for only $129 and change, but they kept rest of my money. Now they are trying to charge me again for the same equipment.

I lost my recordings. I was watching a recorded program, it finished and I tried to get another - then I realized 95% was lost, only 5 programs were left. The Tech Dept. could not say why I did not lose all the programs and why only a few. The last two tech supremos thought I may have done or simply things happen to electronic items. Their attitude was, "I am sorry, but you have lost them." Go out and buy DVD, etc. to replace - what an answer. They thought they were giving me an advice or an option. If I wanted to buy DVDs, then why do I have to pay Dish $115 per month? Audrey suggested that they do not compensate - I was not asking for any. I was asking for some tech wizard to recover my recordings.

I had Dish come out to repair one receiver that would not get HD, repair the second receiver that would not come on at all and repair a third receiver that just kept scanning the channels. The serviceman replaced the third receiver only because he had a replacement on the truck. He said he would send a serviceman for the first one to increase the signal, which was low. I have a new receiver shipped to replace the second receiver. We received the replacement but it still will not work. No one ever came out to adjust the signal on the first unit. I refused to extend my service contract and that is why I think the second unit will not work. I got a service agreement via email with my forged signature saying I agreed to 2 years extended service.

I needed to cancel my Dish contract within the first month of starting service. Of course, Dish does not have any kind of cancellation grace period and I was told that my early termination fee would be $420. I then asked to see the clause in my contract where the termination fee was specified. The only good part: The rep said they did not have a valid contract on file for my 24-month agreement on file. I commented, "Then there is no contract for my services?" to which he answered no. So I was able to exit with a $99 charge for cancellation and shipping of the units back to Dish. Not free, but not $420 either. By the way, the Dish rep was very polite and helpful during the entire conversation!

I called to inquire about service and was told that I needed to give my credit card information for credit services. I specifically asked if they would be charging my account and was told "No", so I gave my information after the salesperson rambled on about, how my $39.99 pack would become $85.00 a month and stating that I would have to check my email for a link to reduce it by $15.00. Then, a charge for this and that.

We are actually the landlords of a townhome in Dunwoody, Georgia. Our tenants recently moved out, and we noticed a wet spot on our bedroom ceilings. Mind you, we had a brand-new roof put in three years ago with a warranty. We had the roofers come out and take a look, and they said the Dish technicians put a satellite dish on a flat roof, basically, puncturing holes in our roof. They told us this was bad and irresponsible of the technician, adding that all the technicians know not to do this. We called Dish three days ago to file a claim. They told me someone would call me back in two days. I have yet to get a call or any response from the company. In fact, they have not called me back and just keep telling me they will pass on my message to the appropriate person. So now, my townhome sits empty, and they have voided my roof warranty until it is fixed which will cost about $500. And every day that goes by is money we are losing from not being able to rent it until the ceilings are painted and the roof is fixed. I intend to file a suit if this is not resolved soon.

There are frequent failed equipment and unfair charges. First, Dish failed to hold position 4 times in less than 6 months. Now, the receiver would not start up. When called, they will shoulder cost to customer who has no choice but to pay shipping in addition to lost service and monthly fee. A user should only be responsible for agreed monthly charge - nothing more and nothing less. When calling, you can tell the person on the other end talked the same problem all day long and doesn't really care. They asked me to unplug the power cable then press power on/off 30 times! Crazy insane!

About a month ago, I talked with a rep from Dish about my service to try to save some money and the frequency of poor quality with the DVR not recording when it should have. They told me there was nothing they could do. I asked them how much it would cost to cancel the service. The rep told me $10/month remaining on my contract, which would be $130. I started to shop around and found something better in AT&T U-verse, who said they would pay my fee. When it came to cancelling the service a month later with Dish, the rep then told me it was $17.50/month remaining based on the contract, which totaled $210. I escalated this up as high as I could go. Other than them agreeing with me and telling me they are sorry for someone making a mistake, they would not budge on this whole ordeal for a difference of $90 once everything was said and done. I will complain to the BBB, see what other legal avenues I can look into, and never recommend Dish Network to anyone! Bottom line is this is based on principle.

I signed with Dish on Oct. 2, 2012 and canceled on the next day as I was told I could after I checked with my apartment manager to see if Dish was allowed. After speaking with the apartment manager, she said I would have to put a $100 deposit down and get renter's insurance so because of that, I called that next day to cancel the setup. The lying representative told me, "Okay, Ms. **, your order has been canceled; no further action is required." I said, "So you will not charge my account the Installation fee, correct?" Liars, well, they charged my debit card for $136 on Oct. 15, and I called and asked why did they charge my card after I called and canceled. Their response was, "We don't show that you canceled the work order." I was like, wow! They are all liars and I will spread the word. They steal from people. They are frauds. Don't trust anything they say and Time Warner, you do actually rock!

They told me the company policy was that they would send me a new replacement DVR box, but I had to go out of way to return the old one. I then asked why they just bring me one and have the tech person take the old one back. I know they have boxes on their truck. I am disabled and it's hard for me to get out and about. If I didn’t return the box, they would charge $400.00. I would like someone to call me on this matter from DISH Network.

About 1-1/2 years ago, I tried to find a satellite/cable provider that had European programming. It was for my mother and father, who lived next door to me, which I supported. My mother had ALZ, and she enjoyed her native language. So when I talked to Dish about their programming and pricing, I found that they had what I was looking for. It was more than I could afford so the sales representative gave me some options to save money over the monthly cost. Now he was fully aware that I was doing this for my parents. To my unfortunate circumstances, my parents both passed away within 6 months of each other, and it was of course completely unexpected. When I contacted Dish, they basically said, "You signed a contract with us, and if you want out at this point, you will have to pay us like $480!" I said as I was a self-employed individual, with business not exactly being very good as it is for everyone, right now, that was not an option. So, he basically said that I could pay $25 a month for 2 years, even if the service was not being used, and that was all that he could do!

I'm not just disappointed, I am livid. I recently moved to a small town and the only option for cable is satellite. A few years ago, I had the unfortunate opportunity to be a DISH customer so I switched providers. I thought maybe after all the time and having moved 2000 miles, there might be a difference. It's not! My initial order was not correct, the billing was screwed up and after 1 short month, the receiver quit working. First call was about my bill, the customer service rep explained to me that the charge of $44.43 was to be credited to my account although this never happened. When I called about not having a DVR, I was informed that it would cost me an extra $100 to get one. In addition, I may be charged for the repair of the faulty receiver but they couldn't determine the end result at the time of the phone call even though I had purchased the equipment protection plan.

After months of fighting with them, the technicians found out that it was coming from the company's end. I called to explain after laughing and calling their own technician a liar, they sent six boxes and replaced everything and never fixed anything .They turned my TV on and off and my HD channels off. Every time I called, my bill kept going up. I called up BB and let them know that I never got the service I was promised. They said that they were overwhelmed with calls about DISH Network. When I was told that my bill would be waived, it went up and not even one damn person knew what the hell they were talking about. They were paid to sit there and tell you when you call, "Hmm, we don't know what you're talking about." I would recommend you to a dog.

While I was visiting my mother, four hours down the road, my husband had Dish Network Satellite installed and cancelled our DirecTV, which we have been with since 1993. My husband called me right away and told me how horrible it was. And he had been on the phone with the people for a long time trying to cancel it which was the first of the second day. When I returned home and used the TV to see what all his commotion was about, I found that he was absolutely correct. Everything was horrible and all the advertisements about it being better than DirecTV were downright false. It's like the difference between Robinson/May and a dollar store!

I made the unfortunate decision of signing a 2-year contract with Dish when I moved into a new apartment 6 months ago. However, due to uncontrollable circumstances (high crime activity in the area and noise issues), after 6 months I felt that I needed to move out. So, I found a great new apartment in a better area. I had no idea that because of the trees around my new place that Dish would not be able to get a good signal off my balcony. The complex does not allow residents to place the Dish anywhere else on the building. I called Dish to explain my issue and was told that there is no possible way of getting out of my contract without paying a $315 fee. I was shocked. The whole reason I signed up with Dish in the first place is that I believed they had great customer service. Now, my opinion has completely gone the opposite way.

Today is Oct 6, 2012. My son and I have made 4 phone calls to Dish Network in the last week regarding billing. Two of those calls were conversations that lasted over 2 hours, and we were transferred to multiple people during those calls. One of those calls was tonight. I can't express my frustration with the way they treat their customers. This is very confusing to explain, so I will do it in sequence of events. (1) This is my son's account and we live in two different homes and towns. (2) He moved. He uses DishMOVER service to move his receiver to his new address. (3) Dish comes to the new house and does the satellite install. Everything works. (4) Several days pass. He comes home and all his channels are gone. He calls me to ask if mine are gone. No, I still have mine. (5) He calls Dish. They tell him his receiver is not compatible. He will have to have a new receiver. He tries to explain it was fine up to this point, why is it now not compatible? They insist and send out a tech with a new receiver. (Now 2 days of work missed due to installs.)

Why are you taking the channels 9 and 20 off? Why are you not letting us see the channels starting the 8th? These are the ones we watch the most. Please keep it on Dish Network or we may have to change companies.

There seems to be a law against Dish Network sales agents letting you speak to their managers. I asked three different agents to speak to a manager because there were some issues with my account and a manager is the one who modified my account. I finally got to this one agent; I asked him to speak with a manager and his insisted that he can help. I attempted to tell him my issue and he had no clue what I was saying. I asked to speak with the manager again and he got loud and asked me why I needed to speak with a manager. I told him that a manager modified my account and that was why. He continued to get loud and said that he was trying to help me and he had the same authority so there was no need to speak with a manager. Then, the smart remarks started. He said that it was not his fault that the account was messed up and I should put it in someone else's name. Then, the profanity started and and after us going back and forward for about five minutes, it started. I would never in my life go with them. Customer service lacks tremendously and I'm going with DirecTV and I will be contacting corporate in hopes something will be done.

I want AMC back! When I subscribed, it was on the list.

Just learned you guys are having dispute with KTHV (Channel 11) in AR. This is my favorite local channel. If you screw them, I'm outta here and going to Direct.

I have never had such a horrible experience with any company like I have had with Dish Network. It seems like all I've experienced is issue after issue and customer service representatives that do nothing but shake their heads and say I'm sorry. It all started back in the beginning of August when we first moved into our new home and decided we wanted Dish service so we would be able to have international programming available for my parents who were coming to visit from India. When I called to set up Dish service for the first time, I specifically asked about 2 things:

Dish broke my contract by saying they could not debit my account because the bank would not allow them to. When they received a call from my bank stating my account was fine, then they said I didn't have the money in the account. Again, my bank assured them that there was plenty of money in my account. So just to pay the bill, I paid $15.00 to pay by phone with a check. Then I was told the check bounced and they would not take the check. Service was shut off 3 times during this argument.

Our network connection went out today and after spending 2 hours online trying to solve the problem, we were told a technician would have to come out and fix it. Unfortunately, they can't send someone out for 2 days. I'm off work today, not 2 days from now. When I called and talked to customer service, they were very unhelpful and quite rude. When I asked to speak to a supervisor, she turned out to be even worse; rude, condescending and basically unwilling to help resolve the situation. In addition, a few months ago, I had to order a new remote because the old one quit working. That was $20 and it took 10 days to get. When I called to ask if we could order another box, they told me we would either have to pay $400 for a new box or extend our contract for another two years. Are you kidding?! I can hardly wait for my contract to be up. I will never recommend Dish to anyone. They are unhelpful, unprofessional and rude anytime that I've talked to them.

I had Dish TV for over three years and have been happy except for no TV during a bad weather. After I was offered a great deal from Optimum, I cancelled my Dish contract. Optimum agreed to pay the early termination fee after I received my final bill. I went online to my Dish account and canceled auto pay to my American Express card and waited for my bill which has not yet arrived. Dish charged my card immediately for the early termination fee and after my call to complain, refused to reverse the unauthorized charge.

I have found that Dish has terrible customer service. I get someone from another country or someone new who has no idea what's going on. I found that if I opt for Spanish only, I do not have to wait 20-30 minutes for someone to answer the phone. Why does Dish prefer Spanish customers?

We tried getting Dish Network's new bundle package with internet. Well, they could not hook up because the Dish had to face south, so we never got it. I still get billed! I called their customer service and was told not once but twice to ignore the bill. The third month after getting billed, well guess what, Dish now had no record of me ever calling and I was responsible for the three month's worth of charges now! And the best part is after refusing to pay the bill, a director called me and then hung up on me! Can you believe it? Dish Network is billing after they were never able to hook up and I never got their service.

To all reading this, I really hope you think twice before choosing Dish Network as your television provider. I only had Dish for a short period of time, three months to be exact. In those three months, I can say that I have had my worst experience ever with a cable company. On the installation date, the tech came out and began working on installing the dish. He stated that he would need an extra $75 to install it on the roof; however, he would not charge me if he could install it lower. (I live in a 4-storey courtyard building.) I asked him if installing it lower would reduce my cable quality. He assured me that it would not.

Our original contract with Dish Network ended on March 27, 2012. We were proactive and called Dish Network on March 22, so there would be plenty of time to receive a return kit and ship their equipment back to them. That was the beginning of a four month ordeal with Dish Network in simply trying to obtain a return kit from them.

Every time I called the customer service #, they would never give me a straight answer as to why my bill was up to $67 a month. They would tell me all the perks and wonderful services I'm receiving, but would never tell me why my bill was higher. They told me they are waiving a $10 fee of some kind and kept assuring me I'm with a competitive service with a great channel selection.

Just want to know if you have received the same like my complaint. I used to pay Dish Network from one of my bank accounts (auto pay where you receive e-statement). I disconnected my Dish Network service a couple months back. Somehow I have paid a little bit over and my account had a balance of ($-8.88). Dish owed me money, but I was never told. I waited two months to see if they will send me a refund - they never did. I had to call in to get my refund. I asked why they are still keeping my money and there was no answer. Thanks.

We are moving out of state and I called to cancel service. I was told I will be charged $17+ per box to ship the receiver units (2 of them) back to Dish in TX or CO if I use their shipping labels or I can go to the post office and pay for the shipping and insurance myself. I do not want Dish in my new location. Service here when the weather is bad has been terrible. We have decided to go with cable at our new location because of the weather issues and service. I was extremely disappointed that there is not a local drop off facility or free shipping to mail the receivers back. No cancellation fee, but it's still costing me $34+ to cancel. Not customer-friendly. I have cable for internet and they are mailing me a box to return a modem and they pay the shipping. I don't see why a company as large as Dish cannot pay the shipping on their own items.

Dish has continued to drop channels that I have paid extra for. When I called to cancel, I was told I would have to pay $330 to cancel. I requested a copy of my contract and they wanted to know why I wanted a copy and Armen in customer service said I would have to call back.

They charged my bank debit card $250.00 without authorization. I divorced in March 2009. My ex left in December 2008 and took all EQ with him. I was going through chemo and breast cancer. I got my own Dish through Windstream. I had recurring BC in February 2012 and finished 7 weeks radiation. I fell in a grocery store on 8-11-12 and had a broken shoulder (three places). My ex passed away in March 2011. His daughter continued using, but canceled on early because of cost. I live on SS disability and this has put a hardship on me. It has gone on since 9-17 and so far I got $50 back. They have caused me much stress.

My husband and I are new to Dish. When they installed our service, we did not have an HD TV. We asked if we could go ahead and get the HD receiver because we were going to get one and they told us to just call when we get the TV. I purchased the TV on 9 /28/12 and my husband called them the next day. He was informed that we called on the 11th day and there was only a 10-day grace period. What grace period? We are new to this company and have no clue. The lady treated him so horribly. He called a different customer service number and the guy was also mean. He said, "You already called us six times today." He had only called once.

The tech installed HD on our flat screen. When it went out, the tech said it shouldn't do that and left. We want our TV replaced but all the calls we made talking to reps there told us the receiver was bad, but no one will compensate us. We went almost 2 months with no dish at all. They even put satellite in improperly and had to come back an redo. I've turned in Dish Network to BBB waiting to see what happens. The next step is Attorney General then small claims court if they do not resolve this and replace or fix our flat screen that their HD receiver ruined.

I installed dish receivers along with a Winegard satellite in a motor coach; I picked the RV up from Camping World after the installation was complete. In order to verify the satellite worked, I paid for 1 month of Pay As You Go service, prior to being informed to payment that I could add Dish Network to our residence and add the 2 receivers to the same bill at $8.95 per receiver. I called customer service a few days later only to be informed I am a Dish customer because the billing address matched my home address which was required to verify the Pay As You Go payment. At this time and never prior, I was informed I would have to purchase the Hopper which is currently being offered free to new residences. After arguing with your Philippine agents whom I rarely understood, I gave up.

I cancelled Dish Network six months ago because the renters stopped paying me for the bill. I gave them the boxes to return the equipment. They didn’t, so two months ago, my boyfriend went there and we shipped it from our home. Then out of the blue, Dish Network "stole" $570.00 from my account - yes, after they already had all their equipment. So of course I called up upset because they just took $570.00 from my account. They said sorry, we will return the money within 2-3 hours.

I have been a customer of Dish since March 2012. I had been getting a $15 promotional credit on my statements (new customer discount and online discount). I left for a short vacation in August 2012 prior to which I called to see if my service could be suspended. During my conversation with the customer service, she read some disclosure. After which, I asked specifically whether my payments would change after I resume service. She assured me that my payments would not change. Everything would be the same as before. After resuming service, I discovered in my recent statement that the $15 discount credit per month was missing.

I signed up last year around this time with Dish, where I had to pay down $160.00 one time fee plus the first month payment of $49.95. In the same month, I had to pay another $54.23. I called when I got the bill, which I was told that the bill is for a month earlier and that they bill one month ahead. I was told that my payments would be set at $54.23 for a certain amount of time. Within a few months, my bill went up. So when the bill changed, I called and made other arrangements with Dish because the amount was more than I was able or willing to pay. I set the amount again to where I could afford it, but it was still high than I would have liked.

Rude associate - I called as a new customer to join and upon hearing it would be over $200 to start up, I told the associate I could not afford to sign up at this time. She tried to get me a better deal - $179. I still could not afford it and she handed the phone to her manager. I told him I didn't want to sign up right now and he continued to try to sell to me. I told him I didn't have time and he hung up on me. I also didn't like that I had to give all my information, including bank information before I could even hear if I was approved. I'd rather pay 80 bucks a month than deal with this company again.

I am so outraged with you and your company, customer service, and lack of response! I'm contacting the BBB and the FTC regarding your incompetence. I wanted to order Dish Network specifically to watch the Blaze TV with Glenn Beck because he advertised your network so much and said how great it was and that people could watch his new TV network on Dish. I can't express how disappointed and outraged I am with you and your people because of your employee incompetence. I called to order Dish on Wed. 9-19-12 and talked to Alura located in New Jersey. I wanted to order the America's Top 250 which included the Blaze TV with Glenn Beck for introductory rate of $39.99/month, free installation, and all the other goodies to entice new subscribers with! We were well along with the order including 1 hopper and 2 joeys, with DVR service at $24/month, and $14/month for 2 joeys.

I have tried literally four times since 9/1/12 to obtain a paper copy of my last two invoices. I am told each time I call they will be emailed and mailed to me but I have not received them. There is no way to file a complaint. Dish Network just keeps transferring me to different people who promise to send me invoices but I never receive them.

Dish Network sent a repairman to check wiring and connections and fix intermittent outage of my receiver. The guy found a loose coax cable and replaced it with an HDMI connector. Two days later, I tried to order PPV (which I had done before - same TV, same receiver - coax connector) and the PPV message said, "The receiver has detected that the HDTV or the digital connection to the TV does not support High bandwidth Digital Content Protection." When I called them, #1 person told me it was something the gov. makes them do and it wasn't DISH Network's fault. I called again later and asked #2 person and he said it was a programming error. I guess I can either rent PPVs or have good clear reception. They are coming today to change the connector back but I want to get out of my contract now. Is that possible? Has anyone else had this issue?

We experienced a problem with no signal reception on our living room television. My wife contacted DISH for service. We did all the testing through their automated system. Their service tech had us try resetting the Joey; there was nothing else he could do. They would send out a service tech today. We said we would not be here today and he said they could be out Saturday. He said we did not have a protection plan, it would cost $95 or they could sign us up under a protection plan for $7 a month at a minimum of 4 months. When I arrived home, I was able to reset the system a second time and everything started working correctly. DISH is now telling us after we cancelled the appointment and asked if we could cancel the protection plan that there would be a $25 cancellation fee. So tell me, why do I need DISH Network screwing me? In a year and a half, the contract will be up and they can have their crap back.

Dish was supposed to cancel my service but they did not. After I found out, they said it was my fault for not noticing. They claimed to have no record of me talking to them over the past 4+ years. I moved from CA back to MI in 2008 and moved the dish. I told them my new e-mail address and asked them to remove my soon-to-be ex-husband from the account and make it my account. Apparently, they decided that was not important. I asked them in 2009 to disconnect but she talked me out of it with a better deal to keep me. I asked again in 2010 to disconnect me so I could go to AT&T. She agreed. Now, I have lost a large amount of money due to the scam that they have. They said they have no record of any of this. This is like mob protection scams. Something should be done about companies taking money from your account after cancellation. They know they can get away with it.

So, we had Dish Network and we had it for well over the contract limit. I called customer service and asked to cancel service. No cancellation fees, so far so good. I specifically asked if there were going to be any other fees. The representative said, "No, all you need to do is send us the equipment back." Okay, did that. Two months later, I receive a bill for $24.92. So, I call them and the guy tells me I have to pay for the shipping label. The previous representative told me there were no other fees. This company needs to get their act together. Now, I get to pay more money to Dish for their p.o.s. customer service representatives.

I have been without NBC for almost a month now. My satellite provider DISH Network is in a dispute with the local provider for this channel and thus, I am without Sunday Night Football and Saturday Night Live. I truly believe that losing a major network such as this and for this length of time, breaches my agreement with DISH Network and should free me from the obligation of paying for their service for the next 1 and a half years. I realize that the technical legal details in the contract somehow get them out of it but seriously, this is ridiculous and unfair!

Missing refund - Dish Network owes the account a total of $247.00. Only $147.00 was refunded of $394.00!

In November, I called Dish Network to discontinue service and they said they would shut off service. In July, I got a bill for $393.73. I called Dish to ask about the charge and they said that it was a bill for the last three months. I don't see how Dish can turn on service without my approval. I also asked why they would wait three months to send a bill and they said they sent it to my address. I never received it. Now they have sent the bill to a debt collector.

My husband passed away in November 2011. I moved from Texas to Colorado in January. I called to have my service stopped in January of 2012. My daughter was living in our guest house so I continued the Dish service for her family in the guest house, which was a separate account. I was told at that time that I only had one box and was asked to send it back, which I did. Several months later, I was billed for the Dish account that I had turned off. I called to ask about the bill and was told that the service was still in use. I explained that I had the service stopped and was told that it had been temporarily stopped but then had restarted. I told the service rep that I had sold the house and that I was told I only had one box and had sent it back to them. He then told me that I was to send back the second box that I had been told in the first place that I didn't have.

We switched from DirecTV to Dish Network a little over a month ago. First off, when someone calls and orders Dish, the customer service reps had better explain things to the 'possibly' new customer! We were not told about the 'so-called' wonderful dual receiver that works 2 TVs - as in, you can record on one TV and watch something else on the other one. But they did not explain that you can't watch something else on the TV you are recording on. There are a couple other things that weren't explained.

We have a large home with 3 dual tuners, linking together many TVs, a system designed and installed by a DISH authorized contractor. Within the last 3 weeks, we have been receiving complete signal loss messages and on at least 4 occasions, we have had DISH technicians sent out to correct the problems. On one occasion, they said that the receiver was bad and replaced it. They also replaced a switch in the attic and several barrel connectors. Within a few days, the same problem came back involving other TVs. Another tech was sent out and he criticized the previous tech's work and said the problem was a connection that was left undone. The following day, additional TVs had signal loss and DISH would not send the same tech back. Instead, they sent the earlier one back who we believe disconnected wires to TVs that were okay and working. He left the TVs that were not working. And we did not learn until later in the day that the TVs which had been fixed the day before were no longer working!

I have to move out of the home I am renting because the landlord sold the house. The apartment I am moving to comes standard with Dish Network. There was no way to transfer my account to the apartment complex so I had to cancel my service. Dish did not work with me at all with my predicament. I was polite and cooperative. When the representative realized I would have to cancel my service, they were nothing but short and rude to me, especially the manager. I originally signed up for a 1 year contract and the manager reported that somehow, it is now a 2-year contract. Dish is charging me $350 to cancel my "2-year" contract. They are adding additional fees, meaning I will be charged $375.

I called Dish to disconnect my service. I was told I had to wait until 20 days before my contract expired to schedule the disconnect. I called back at the 20 day mark and spoke to a retention specialist. I told her I wanted my service stopped when my contract was over. I did not want to pay this company 1 extra day because we felt it misrepresented itself and the service was poor and packages were not as stated and they were dropping AMC.

I am a new customer to Dish and just moved from cable due to international channels. It has not even been a month that I have encountered problems with their equipment. When their tech came and installed their equipment, there equipment was faulty and I complained about it 3 times. They sent me a new Joey box and again, it was defective; the sound would break.

Dish Network has been advertising that they provide top of the line high definition programs. But now they advertise on channels that it is not HD and that we should contact them at 888-723-0189. When contacted, they ask for additional monthly payment for subscribing to HD channels like Zee TV and other channels. This is against their promise of providing HD programs to start with.

Isn't it a breach of contract if I signed up with Dish Network to receive the AMC channel and now they have taken it off? I don't normally complain about television because most of it isn't worth watching and I watch very little. However, now that winter is coming, I will actually be watching TV and one of the only stations that I liked is no longer on Dish.

We've been without our local WBNS 10 TV and the Big Ten Network now for three weeks (going into week four). Dish sends emails for us to contact them, the stations. The stations send emails to us to contact Dish. I'm not certain why this is my problem. I'm paying for a service that I am not receiving nor am I getting a discount in my monthly rate! No one will listen or do anything about it.

I got a price for Dish so my daughter could have it as she is sick. They gave me a $38.00 price for America 120 and said all installation and activation fees would be waived. I agreed. They asked for my CC# so they could get me going. They set up the install date as well. After getting through that, the CSR told me I would be charged $366.67. I said, "No! You told me $38.00 and all fees were waived." He said after looking, he could not do that. I told him to cancel the whole thing - I had to argue that. He finally said okay, it is cancelled.

I signed up for the 2-year contract since it was discounted. I had to move from Carbondale, IL to St. Louis, MO. In downtown St. Louis, it is a city ordinance you cannot put a dish on the historic buildings - so no Dish for me. I called and explained this to Dish and they would not listen! They kept saying, "We can call and talk to your landlords - that would help." I kept explaining they would have to call the lawmakers in St. Louis if they thought they were going to get anywhere. Finally, I had to be rude and demand to stop service as this was ridiculous. They said with the amount I was going to have to pay to cancel my contract ($300), I should just keep the service and pay my bill monthly because it would be the same. I said no, I just wanted to pay it now when I had the money and get it over with. So a month before I moved, they knew they were supposed to end my service and send me a box to return my boxes, remotes, and something off the actual dish. But they said you have to call 2 weeks beforehand and remind us to send them. Uh, what? Just send them now.

I ordered Dish for my home to replace my cable. All things pointed that it would be cheaper per month. I spent an hour and half with a very nice gentleman and he set it all up, gave me the monthly charge and everything was great. I was satisfied I got a good deal. So then my first bill came. It was $40.00 more than he told me. When I called customer service, they said the billing was correct and that I agreed to this charge. I was looking at an email that had the summary of the charges and they said that doesn't show all the charges. I was less than excited and even when I said I wanted to cancel the service, they said you can do that. If I didn't spend the time and effort to rewire my home, I would have dropped them like a hot potato. The highlights are: 1. bait and switch, 2. poor customer relations, and 3. confusing billing. Basically, you have to pay what they ask to keep the service however wrong it seems. I would never recommend Dish to anyone. In fact, I would steer people away from them.

My family decided to go with Dish Network because they offered us the best deal. We were promised MLB Network and NFL RedZone (sports package) free for the life of the account when we were shopping TV providers, but the channels disappeared after a few months. When we called, they told us it must've been a misunderstanding and that we would have to pay extra to keep our original lineup (not including AMC, which they dropped without adjusting rates). We had the entire conversation with the salesman written down since we had heard they often do this to people. But even though we had the salesman's name and info, as well as everything he told us documented in black and white, they refused to honor their false claims. It was a classic bait-and-switch and we should've listened to our friends who warned us about it. I guess this is the way they do business.

After many years, we decided to cancel our Dish Network because it was going out at least one time a week. We talked to a customer service rep to outline all cost to us if we would cancel. We were told there would be a $100 charge because we updated to HD less than two years. We asked several times to make sure that was the only charge for canceling service. They assured that was the only charge. We paid that charge. They said we had 15 days to ship back the receivers in the boxes they provide or we would be charged. The boxes never came so I called back. The customer service rep was rude and implied she did not believe me but would send out more. I again asked if there would be any additional charges and she said no. Months later, we received a $35 bill.

I signed up for DISH and repeatedly asked the sales rep if I would be charged any activation or installation fees. He answered repeatedly that I would not. My first bill arrived with a $19.99 internet activation fee and $14.95 mail charge to deliver my modem. I certainly did not approve either of these fees. The technician who installed my satellite didn't even install my internet. It was only he who informed me that my modem would be mailed and I would be responsible for setting it up without assistance. Because the internet is through a third party (CenturyLink), DISH customer service representatives like to say they can't refund any charges that are from the third party provider.

I was told when I signed up for CenturyLink for ADSL and DishNetwork that I would have 30 days to try this. The technician was great and efficient and answered questions. However, ADSL was not working out and we were not getting the speeds, and Dish Network took enough time to start. Each time, I could make breakfast before it was ready. It's 5 minutes each time you turn it on, and the programming was poor. Netflix or Hulu would be much better. I talked to the next level support and they were rude. So within 14 days, I cancelled.

Compare satellite with cable carefully. I went with DISH to save money, since I was not a big TV watcher. I needed less, not more. What a mistake for the nearly two-year contract. Service and billing has been consistently poor. Today, for the most basic channels, I am paying $45.47 per month, up from where I started at $19.99 with more channels and getting non-commercial programs. Fifteen minutes ago, I canceled because I am moving. I was charged a penalty for canceling early by 5 months. To keep running from their jacked-up prices, I dropped as low on channels as I could go. A breath of fresh air today. I am DISH-less. I terminated the bad dream! You ought to be able to move without DISH taking a bite out of the plan! My point is that their contract penalties are unconscionable! I paid a daily rate on my remaining months. Plus, I pay shipping to ship their equipment back. Plus there's the gizmo that is at the center of the DISH on my rooftop? Nice of them to forgo the fee for gizmo. However, I don't trust that. I'll get a bill probably for gizmo.

Dish Network gives the worst customer service. I hate their contract. We had to move from one state to another due to job change. We wanted to continue Dish but Dish Network was unable to give satellite services due to satellite problems. So they said to cancel. and said we had to pay early termination fees of $192. I was shocked and angry. I told them that it was not me who was canceling service, it's Dish that was making me cancel because they couldn't provide me service. So why should I pay termination fees? They said, "You have to," otherwise they would charge my credit card anyways. Dish Network sucks. Never take Dish Network service.

I have been trying to get dish hopper and internet. When I called, Dish guy said, "Oh yes, no problem." I told him I would not get the hopper unless I could get internet at the same time. He said no problem. I gave him debit card info for hopper to be set up. Again, I told him no hopper without internet at same time and he said no problem. He transferred me to internet division. The lady told me you cannot have two orders open at the same time. I told her he said no problem and took my money. I asked for a supervisor but never got one. I told them to cancel everything. They wanted me in a contract with hopper before they even knew if I can get internet. Now, I have to call back to get credit on my debit card. They lie to customers. This is too much for me to deal with. I will see about DirecTV. What a lie that you can't have two orders at the same time. I found out installers do it all the time.

I was charged for my employer’s business account and an automatic payment for my home services were charged before due date on account. I have attempted to talk to their customer service many times. My bank card was automatically charged for my employer’s account; I have called several times to have these charges returned. I have waited and waited. They say it takes 3-5 business days to get the funds returned and every time I call, they push the date back of when the return charge was to be transferred. Also, they auto charged my card for my home account before the due date for which incurred overdrafts from my bank. They will not pay for the overdrafts that they have caused; they just want to sell you more premium channels at a discount.

I moved away from my home about a year ago. I am divorced, and I told Dish Network to take my name off the account and off the billing and to put everything in my ex-wife's name. I was told by Dish Network that my name was taken off the account and off the billing, and that it is in my ex wife's name only, both on the account and billing. My ex-wife just passed away and now Dish Network says I owe them for the final billing; and I told them I do not because I am no longer on the account and on the bill. The bill came in my ex's name. They are now telling me that my name was still on the account but not the billing; however, I was told many months ago that my name is off both the account and billing.

Boy, do I wish I'd read these reviews before I got suckered! I found the promotions on the internet, talked by chat with their rep, signed up for the America's Top 250 for $39.99 per month for 12 months. This was to include a free HD DVR and installation in up to four rooms. I only wanted three, so okay. They installed their equipment today. I created an account profile and when I looked at it today, what a shock! My $39.99 per month service is going to cost me $100.69. The free DVR is costing $10 per month. The Joey thingies (for the other rooms) cost 7 bucks a month each. I don't understand why they can say there's no charge for something and then charge you for it. This looks like a classic bait and switch operation to me. Don't do it! When I tried to get something resolved with them, they couldn't do anything. If I cancel my account, I'm out what they already have charged my card plus a $250 cancellation fee. Don't do it. I got involved with them because of lousy cable service. Now, I'd love to have my lousy cable service back!

We tried to get my mother’s bill transferred into my name and we were successful in getting the contract for my mother canceled. However, when we tried to put the account in my name at my mother’s house, the operator refused because I did not have a utility bill in my name. She stated we would not be eligible for any promotional programs which we never asked for. We were willing to pay for the upgrade, but she never even asked if we were willing. She simply refused to allow us to have an account set up at my mother’s address. To say that I am angry is an understatement.

I cancelled Dish Network service in November 2011 and later received a box to return the equipment in. Inside the box was a letter listing the equipment model numbers that should be returned, of which mine was not listed so I followed instructions and didn't return. Several months later, in checking my credit report, I found a $257 equipment charge that had been turned over to a collection agency from Dish Network, for which I had not received one bill or phone call regarding to date even from the collection agency. Consumer beware! Very poor business and a total lack of professional ethics. At least one of us has ethics as I paid for their mistake to remove the blemish they created as unwarranted as it was. Do business with them at your own risk.

I have had Dish for less than a month. I have lost signal at least twice a week since having the service installed, every time it rains. I called customer service each time and was eventually told that rain and cloud cover can interfere with the signal. I was also told when it snows, I may have to clean off the dish - like I'm going to climb on the roof when it snows to clear off the dish. Prior to calling, I canceled my credit card so they could not charge me $400+ for early cancellation. Why would I pay for a service that disappears every time there is cloud cover, rain or snow? I figure canceling before 30 days should be good enough. I'll deal with the credit fall out later if necessary. They try to make my life miserable. I will post my discontent in my truck tailgate and be a local advertising nightmare for them.

We canceled the service for our mother's account as she is now deceased. Doing the right thing, we sent the dish box back via their own box and tracking. I noticed this morning that they were trying to take $192 out of her checking account for the box. I called and after a five minute wait, I was told they had the box and she did not know why I was being charged. If I had not stopped all auto payments from her checking account, I would be climbing mountains to get a refund. I asked the rep for a confirmation number and she said they do not give them. I asked for her last name so I could document and she said they were not allowed to do that. Note, you have to give them your first and last name. Poor service Dish Network, I hope at least one customer stops to think about all these hassles.

This is the second time in less than one month that your service is at the bottom of the barrel. NASCAR was supposed to be on at 7:30 but I know all you southern folks have no interest in that. You would rather watch lousy college football team patrons run your network. I would say you breached your contract by not showing what you said you would.

This is the worst service ever! I have only been a Dish customer for 8 days and it has been a disaster. Today, I called the service department, asked for the manager, who came on the call named Paul (ID **). Within 15 seconds of the call, he rudely interrupted us, gave us much attitude and then hung up on us. This is Dish's idea of a manager? OMG! We have called several times and have been told several different things by several different people each time. All lies. Now they want me to pay to disconnect for a service promise they have yet to fulfill! Serious? If you are reading this and are considering on ordering Dish Network, don't! Save yourself the heartache, pain and money. Trust me on this one. Don't do it.

My mother passed away unexpectedly at the age of 50, leaving me at the age of 30, the administrator of her estate. I called Dish Network the week after she passed to cancel services and to get a box to return the equipment, so we would not have any further charges. Through my grief, stress and anguish, Dish Network made things even worse. After being on hold forever, I finally got to talk to a customer service representative. They basically told me that they could not access information about her account without the last 4 digits of her social security number. I am just sure I have that sitting right next to me or have it memorized. I had to dig through a million papers to find something with her social security number on it and the customer service representative waited the entire time.

I signed a two-year contract with Dish TV picking the package which included the channels I preferred. Several months into the contract, Dish TV has dropped one of the main channels which I watch due to problems that they have with the channel provider. When I signed the contract with Dish TV, I was assured that this channel along with some others were included with the package by the sales representative. I contacted Dish regarding this issue asking what restitution was being made regarding this issue. I was basically told that nothing was being done and no offers of any restitution are being made. After filing a complaint with the Better Business Bureau, I was contacted by Dish TV and offered a $5 credit for 6 months. I didn't think that this was a fair resolution and countered that they should provide me with a replacement channel of my choice. They refused. While their contract's fine print legally allows them to drop channels, I find that their customer service lacks integrity. Once my contract period is over, I am getting rid of Dish TV and will never allow them to screw me over again.

I had been contemplating a change in service since they dropped AMC. I called twice on 9/4/12 and was given a contract end date of 10/16/12. I have the chat transcripts from both conversations. I called back on 9/5 to ask about the process and final billing and was told end date was 11/2013. Apparently, a service call resulted in a renewal that wasn't disclosed. (That same service appointment required multiple calls to Dish Network to correct double billing.) After requesting that they honor the date originally given to me twice, I was sent to "Executive Resolution" who basically said, "Both agents were wrong. Sorry." Then he disconnected from chat. I've emailed ceo@echostar.com, which I've told sometimes gets results, but do not expect anything from them. I will be paying the cancellation fee just to be done with their horrible customer service, deceptive billing, and constantly changing channel lineup.

I called to inquire about their services and without missing a beat, I was transferred to a sales rep who was trying to sell it to me today without giving me time to think about it. He only told me about the big packages and refused to mention the smaller ones, until I told him I was looking at the packages on my iPad. He then went on to explain why the smaller packages weren't "good for me" (I work all the time and barely watch TV). When I told him I'd have to talk to my fiance about it before I'd make commitment, he said "It's only $20 a month, he'd be mad over $20." I'm not rich and I'm not poor. I like to spend my money wisely and yes, $20 is money that I don't want to have to pay for 2 years without my fiance's approval, considering he watches TV as well.