DISH Network Reviews

Tried to hook up new receiver, after 2 1/2 hours with technical support, they determined that the receiver was bad. So they placed an order for a new receiver, to be delivered by Tuesday. This was Friday. When we tried to reinstall the old receiver it did not work. So we had no tv, and no recourse with Dish. On Monday a technician was dispatched to help us recover and install the old receiver. After waiting all day, for them to show up, they determined both receivers were faulty. So now two receivers, faulty not working and no tv. The tech that came out also informed me that he would have been able to bring a new receiver if instructed too. So I called Dish to ask them why I should remain a customer, I explained the situation, that was around 4:15. The rep very helpful and apologetic, came back on the phone and told me that they would send someone out with a receiver immed.

We ordered Dish Network 5 months ago as we were promised a better price and better service than DirecTV... but from the beginning the service was awful. Half of the time we had signal loss and at about 8:00pm each evening we could not get the remote to change channels. (The remote was fine, the batteries were good) we had the technician out twice about problems and was informed if he had to come out again, he would charge us $80 (we had the insurance). Finally, in total frustration, I cancelled today, and first was told it would cost me $350 to cancel... But after talking to 5 different people, the price went up to between $400-$480... This is a total ripoff. We live on a low fixed income ($1900) a month, and that would create a terrible hardship on us. Can't someone do something about this company??? They do not care about the consumer.... and they do not care about service either... just putting the dollar in their pockets anyway they can... Well, if I have to pay, I will give it to them at $1 a month for 400 months.

I needed cable service so I call Dish Network for their service. A day later, I called them back to cancel the order, but the sales rep persuade me into taking their service by lowering my bill to under $50 a month plus a extra $50 gift card with the one that offered at the time of sign up. They came out the following Tuesday and set up the service, I didn't get a chance to watch any TV until Saturday cause I had went out of town. The service was giving problem so I called Dish for their help but after she told me what to do for the problem to be rectify she tried to sell me more channel, so I asked what was my bill. She told me $68.99. So I told her that's not the amount I was promised.

I am DISHappointed with this company. I had Comcast for 10 years, and switched to this company in July 2013. They told me that I would get "local station" such as CBS for football game and the NFL channel.

I signed up for Dish TV last year. When their monthly bills increased it became a real hardship to continue paying for it. So, when Charter solicited my business and offered to reimburse me for Dish's cancellation fee I agreed. Today the new service was installed and I called Dish to cancel my service, with the understanding that there would be an early termination fee ($192.50). Knowing what a minefield it is to try to disconnect from almost any providers, I tried to cover my bases and asked for and got names of reps that I talked to. I ended up with ARMANDO who tried mightily to keep my business, but I persevered until it was agreed that it would be discontinued today and that approximately 2 weeks from now the fee will be withdrawn from my account. Okay. I asked for some proof of final billing either via mail or email and was told it was not possible.

I received a call with a caller ID showing the telephone number, 800-333-DISH, asking me to sign up for a promotion that will reduce my monthly bill to half and will receive a device called "hopper" provided I pay for 6 months in advance (payable in two installments). I asked the caller what was the advantage to DISH. The answer was if a large number of subscribers contributed, then DISH will be able to invest the proceeds to improve programming. I told caller that I would verify it by calling DISH and the caller said that it was okay with him and he would call me back.

Was told we could get Internet and cable, but they could only put cable in on internet due to the area. Now I'm stuck with a two year contract with Dish that I don't want and I called and asked how to get out of the contract. I could for $400.00, plus I received very, very poor customer service. Only been with the company for two months, and was told I could get service in the area we were moving to, I was very much mislead. Very upset with Dish Network, that they will not work with me and the two ladies laugh, the whole time I was trying to explain what was going on, very poor service and rude.

Called Dish to refund customers due to all the channels they have lost. Customers are being ripped off and Dish does not care. They refused to rebate customers that have been with them for years. Channel 19 is broadcasting to their viewers what Dish is doing. It's all up to the individual Dish customer to pick up the phone and find another provider. Dish is not the only game in town. Since the truth has been told Dish phones are ringing but no refunds have been offered.

The contract for 2 years, installation poor, ran through gutters and down spouts. When contacted Dish Network, they stated that it was not their problem. Would not further assist. The installers ran their lines to the second floor of home through the duct work. Had no heat or air to master bed room. When figured out issue, a hole the size of a base ball was in my duct work. When contacted Dish Network, the supervisor stated that since it has been over two years, it is not their problem.

I moved into my new home and needed to get a TV provider. I do give Dish Network props for being the cheapest but that also came with consequences. Not too many providers has AMC as a channel and I looked hard into who has this channel and who doesn't. At the time Dish Network told me that they have the channel and they aren't going to get rid of it. I signed up on 06/01/12 and excited that I can actually watch our family shows in my new home. The sales lady never told me that they were taking that channel off their list because of a lawsuit. The channel was canceled on 06/29/12. I felt I was lied to and never had the choice if I wanted to continue with their services.

Well, live and learn. Dish offered me a basic package and described to me all the TV listings that were available. If you like watching channel after channel of sales, how to lift your butt, so many religious channels, I can't count them all. They continually change programming, stating that they are the middle men and have no control over this. I have scheduled recordings of upcoming shows, only to find out that they were removed. What a joke they are. They claim to offer so much... well, they offer confusion. When I was in the live chat room with a rep, we got into a pissing contest that they have no control. Crap. Well, it's off to AT&T UVERSE and let's see what they are about.

What they advertise and what you get are two different things. I switched from Comcast to Dish because Comcast had messed up my billing a couple times and also, the price kept going up (we had bundled our TV, internet, and phone). So, I switched to Dish because it was about $50 a month cheaper. BIG mistake. Their "on demand" was limited to about a dozen off-the-wall stations, their DVR recording is hard to maintain, all my recorded programs stop recording before the end of the program (even though I add time to the end), and their on-demand movies cost more than Comcast. The ONLY thing I find as an improvement on Dish is, if you happen to delete a recorded program by mistake, you are able to retrieve it (I have heard that Comcast has implemented that, but don't know for sure).

I was lied to about what channels I would get. Then when I realized that I was lied to I called and was told that I would have to pay $460 to get out of the contract even though it was within the first week. I was later told that I could have cancelled the contract within the first 30 days but the 30 days had passed. When I call to complain about the lack of customer service, I have give to a voice mail box and telephone calls are never returned.

I have had Dish Network for some time and have suffered through the loss of signal during hard rains and bad weather but took it in stride. I had the 250 package plus movies. My bill was $134.00. I called Dish and requested they remove the movie channels and they did. I ask the direct question of the customer service rep. "Will I lose any other channels beside the movie channels?" The answer was no.

Had Dish Net work install tv and internet dish today. When I ordered the internet package I asked if it came with a virus protection plan. I was told by the salesman (Joe **) that it did. When I was going to cancel my previous internet server I checked to see what virus protection it came with, none was to be found. I CALLED CUSTOMER service. I was told that there was no virus protection included. I explained what the salesman had said when I asked about the virus protection. All he could say when I said I wanted to cancel the internet was that I would have to pay 400.00 dollars to get that done. When I scheduled the installation the salesman said that I had 30 days to make up my mind to see if I liked the Dish Network internet under their customer satisfaction clause. He never mentioned any fees if I decided to cancel with in the thirty days. This Dish network is a bunch of liars. They should disclose all.

Had Dish from 1999-2010 best technology and programming. Then I moved and too many trees in the way so had to go on Time Warner for 1 year (2011) which was terrible service, bad software and taxes are way high. Changed to DirecTV. They were able to get a signal, couldn't stand them either and their software was nothing to brag about. Couldn't handle the same features that Dish can. Had DirecTV for 1 year and had to fight them with their billing and service. Then I changed to FIOS in 2012, lasted one month and got rid of it. Taxes are a killer, programming was way high, and their software was not that great.

Saw a tv ad for Dish tv, saying a package for 19.99 plus free DVR, $50. gift card, plus $100 cash for signing up. Called the number on the screen, installation completed 2 days later, told I did not qualify for free DVR. Was told to call about the gift card and $100. cash. Called, and after 2 months nothing received for I called again today. Was told there was no such offer, that I was stupid and illiterate and the person on the phone was trying to educate me. After hanging up I called the local TV station where I saw the ad. They checked and called me back, saying the ad did indeed say what I said.

I had DISH Network for four years, then they sent me bill for four hundred dollars claiming I rented movies that I didn't rent. I told them I didn't rent the movies, they claimed they came from my granddaughter's room, she is five years old, they were adult filthy movies. I refused to pay for them. They kept sending me the bills, and I finally told them I was going to change providers, which I did four years ago.

I called Dish to say that one of their receivers was no longer working. I was told to unplug the receiver and various other things that did not work. I said that it was a faulty receiver and I wanted it replaced. The so-called expert wanted me to do other things to fix the problem and told me my setup had to be wrong. Since the setup hasn't been changed in 4 years, I knew this was an effort to wear me down. Her fixes did not work and that is when she just stopped talking. She didn't hang up. She went silent.

Received a new receiver as mine was bad. Called to have someone walk me through the set-up. Call took about 20 minutes to get to an American Tech. Talked me through set-up. Second call, TV went off and could not get back on. This was 1/2 hour after I hung up from call 1 - again 20 minutes to get to an American tech - and told that it was my remote and that I needed a new one and that there was nothing wrong with TV. I asked to speak to someone else. He hung up on me. 3rd call - again this time at least 20 minutes to speak with a tech who could not speak English. I asked to speak with a US tech, transferred to a supervisor who again did not speak good English.

Charged me for 18 months of service for Blockbuster after I told them I didn't want it from the very beginning. When changing service I discovered the charge. They offered $10 off bill for next 10 months still stealing the remainder only after I threatened to sue them.

If anyone is thinking of getting Dish Network don't. My parents made the mistake of using their service. You can't watch TV when it is too cloudy or rainy. The worst part is their internet. They split your internet usage. If you have 20 GB per month, you can only use 10 GB from 8am-2am. Then you get 10 GB from 2am-8am. If you use all your 10 GB during any period, your service goes down to dial up service. Very slow. I was at my parents' house when the internet was installed. At no time was I told that the service would be split. They did not even tell my parents when they ordered the internet service.

I ordered DISH TV, and a date for installation was provided. I took that afternoon off work. Eventually I received a call from the technician, who told me he could not find my address. When I was giving him directions, it became clear that he was in another town. I asked him where, and it was a town 1000 miles away. I asked him to read the address he had, and no part of the address was correct, other than my name. I asked the technician what would happen now, and he said he would check and call me back. After two hours I had not received a return call, so I began making calls to DISH. Needless to say, I got nowhere, and my level of frustration just increased tremendously. I never did get the installation rescheduled, no one would assist me, and for the most part everyone I talked to was extrememly rude.

The contract stated one monthly price, but I am billed a different amount that is higher than the contract. When I called the customer service, I was informed that the prices went up. Then what is the use of the contract? I cannot cancel the contract either because it has the 3 year commitment or I will have to pay the cancellation charges. This does not sound right at all. Can we not depend on written contracts also when these big companies get you?

Anthony ** came to our home twice both times offering us a promotion if we unbundled from Windstream, if we paid one year ahead we would get three months free plus a $59.00 service fee so we were charged around $1200.00, once by check and again on my credit card. If this guy is not a Dish employee, how did he know who I am and that I was bundled with Windstream. This guy has scammed over 3000 people, 32 right here around me. He was arrested, bonded out and moved on. Dish acts as though they don't know anything about it and offer no help but the money gets deposited in a Dish support account in Gainesville FL. Dish, at the very least, could send out a warning and them not offering any help tells me that they are making money off the scam.

When we signed up for Dish, we were told that if we did the automatic bill pay, that our bill would be no more than $65. When we got our bill after 2 months, it was $121. And when I called them to see what was wrong, they said they couldn't talk to me, that because MY HUSBAND'S NAME was on the bill that they had to talk to him and verify everything. SERIOUSLY?! I take care of the bills and I never have a problem accessing any of our accounts that his name is on. If there was anyone else that we could use for TV out at our house we would, because we refuse to go with DirecTV. Dish will tell you all these lies to get you to go with them and then change everything 2-3 months later without notice.

Every time it rained, I did not have a picture at all. I quit after 1 year and they said I signed a contract for 2 years and charged me 193.00 for quitting early. I could not find where I signed a 2-year contract anywhere in my papers. I refused to pay the early termination fee and they are still trying to collect the money from me.

One afternoon the dish stopped working. When we called they said we owed 18.49. I put it on my CC. They also said my box was old and I needed a new one so I said ok, I want another. They said it would take 4-5 days to get here. I said why when you sign up they come in a day. The person started getting angry so we decided to cancel our service. The next day I got 4 calls from them asking why I didn't mind the first and the second one. I thought well they didn't know someone else had called an hour ago but by the 4 call I was getting upset. The guy wouldn't get off the phone no matter what I said. Finally I told him to take us off his list and not to call us again.

When calling to complain about the lack of service all they say is for $800.00 they will cancel our contract. No picture on a cloudy day and after 4 months of not being able to get my emails they say I only have 5 gigs and that is why they shut us off in the middle of every month. When I leave my tv on for the dog and burglars, they shut it off after 1 hour. Don't go with Dish Net. I am complaining on my iPhone as I can't get on the net.

I ordered Dish on 7/11/2013 and was told I qualified for free equipment and installation and that my first bill would be only $69.58, and that nothing would be taken from my account until the bill was due. I agreed. The next day I checked my bank statement only to find they had taken $695.87. I called them immediately and was told it had been an error and that they would fix it. The next day I checked my account and it had been taken care of, or so I thought. On 7/15/2013 I went to buy something using my card only to have it declined. I went home and check my account only to find that once again they had recharged my account $695.87. I called and was hung up on and treated very badly. Finally talked to someone who said they would have to listen to the initial phone call.

I was having problems receiving different channels. I contacted Dish by phone and every time I called they would ask me to hold and they would transfer me to proper dept. I was disconnected 7 times, each time they transferred me. The only way to even come close to a person was thru their "live chat". What a hassle that was! I had to go to my computer upstairs and do what they wanted done downstairs on the TV. After about an hour, they corrected NOTHING! I did the "live chat" at least 3 times and they fixed nothing! This has been going on for about a month. NO ONE would contact me even with me emailing them and telling them if the problem wasn't corrected soon, I would be seeking another company.

I signed up for Dish over the phone. They told me I qualified for a gift card and I would get a certificate. I received the certificate but you had to pay $4.95 to get the card. I sent a check. I never received anything back. I checked with the Dish Vendor Mpell and they said it was being processed and then they did not know what had happened. Today, nearly a year later, a very nice Mpell employee said that I had sent a check and it needed to be a money order. They sent everything back but I never received it and now it is too late. I spoke to ** at Infinity Dish who transferred me to a Supervisor who said that I should have called them earlier. The email about the certificate came from Mpell and gave their number for customer service.

I signed up for services with Dish Network for TV and internet. I signed up online, and my first complaint is that when I wanted to print the confirmation, it didn't give me one, saying to try later. Two days later, they came to connect the service. At that time, the technician could have asked me if I knew about how the internet with them worked, but he didn't.

One of the most unreliable connections. I have taken this connection in May 2013 and have chosen to get out of this contract today, July 12, 2013. Every time it rains or a strong breeze, the connection is off. You don't get to see the program content promised by your sales rep. The technician visited to rectify, but the problem persists. However, it's unfortunate that I am still forced to pay the termination fee which amounts to $360 plus (7 to 8 months fee of the contract even without using it) other shipping charges. It's unfair. Firstly, the connection is bad. Second, the service is bad and due to this if you want to get out of the contract (within 3 months), you are supposed to pay the termination fee. Is the company surviving on termination fee? I wonder.

In March of 2013 I purchased the Dish Tailgater and the related receiver. On 3/27 I attempted to activate the receiver and from internet research, realized it could be an ordeal to accomplish. When I contacted their customer service, the first person I spoke to had no idea what I was talking about. The second person (I was routed to) told me that I had to have a DISH account for my house and without it, I couldn't use the Tailgater. I explained that they were incorrect and they should look at the DISH website where they advertise the Tailgater. I was referred to a third person who said that yes, indeed, I could create an account for the Tailgater without a house/home account.

In January 2013, I purchased a Dish ViP211k receiver from Camping World, but within six months with numerous problems, I called Dish to cancel my account. After receiving error messages for the umpteenth time, THEY said I needed a different box, but it would cost $80+ dollars. I told them to cancel my account; I wasn't paying anything more for their service. The tech person said there would be no charge for the exchange box, to give it a try and send back mine; I said okay, we'll give it a try. Within a couple of days the exchange is made and all is well.

We were conned into installing this highly fraudulent service and cancelled less than 5 hours later after numerous customer service calls and extremely rude agents, including one who hung after lying about several issues. Now we have been charged for a month of service (mind you, we never used this product for even 1 hour). They STOLE the DirecTV satellite antenna AND they intend to charge us an additional $720 for service and products we have NEVER ordered. Dish fraudulently induces consumers to install their service and their agents will lie and steal when you uncover the fraud.

We had been with Dish Network for about 1 1/2 years. Our service had always had issues with interruptions, but not often enough to do anything about it. Well it finally got to the point where every minute or so, the TV would keep cutting out on us and it interrupted ALL of our recordings so we were missing bits and pieces. I called to troubleshoot and the lady didn't know what she was doing. She even told me, "I hope that this call isn't recorded." She had me reset the box, which made me miss a huge part of what I was watching, then said that it will definitely fix my issue but if it continues, to call back at the end of the weekend... This was Friday. As soon as it finished rebooting (20 minutes later), the television show started back up and instantly froze and gave me the error message that it had been giving me every other time.

I switched from DirecTV and signed up for a promotional offer that was supposed to save me money. I got the first bill and surprise, surprise, it's double the amount I agreed to. I called DISH and told them this, and they started going over a whole boatload of fees that were added. There's no itemized bill available, you have to call them on the phone to get an explanation. I told them I didn't agree to any of these assorted fees, and wouldn't have subscribed if they'd been spelled out. I read the big and small print carefully on the website when I subscribed. They told me that I just missed them and that they are legitimate fees. I told them I'd file a credit card dispute, and they happily told me that I'd pay the termination fee and/or it would go to collections if I didn't. I was furious. They offered me a $5 credit for 3 months ($15, oh boy!) and stood pat. Yup, I've been scammed. At this price, DirecTV would have been cheaper, and (keep in mind that I'm no big fan of DirecTV's customer service either) more honest.

I had my DISH disconnected on the first of May. I am now getting an overdue bill saying I am behind on a bill that I owe them. When I talked to them on the phone, they were rude and told me it didn't matter that I owed them anyway. I asked for a supervisor, and she was even more rude. I have been a customer with DISH for a long time and would have gone back to them, but not now. I have found out how they treat people who have been with them as long as I have. Now, I have to just pay the bill!!!

I went from Hughes Net to Dish Net. I was told it was a much better deal. After discontinuing Hughes Net, which left me without a refund I was owed, for the first 3 months I wasn't even billed for the service and had unlimited internet. I called Dish and emailed them because I knew something wasn't right. They said everything was in order as it was supposed to be. Then the bottom fell out. I was charged an enormous fee all at one time, had extremely limited internet and when we overuse our limit, we are left without the ability to view most websites until the following billing cycle begins.

I called Dish a year ago because I was interested in the Hopper. I was told on the phone about the plan and was NEVER told about a 2-year contract or cancellation policy or told what the price would go up to after 12 months. It was a huge nightmare getting it installed and the boxes never worked correctly. I called them out several times, but the problems never were fixed. It's been 12 months and I finally gave up. My new bill came that was much higher, so I decided to switch to another company. When I called to cancel my Dish, I was informed of a cancellation fee. The people I spoke to were so rude and could care less about trying to retain me as a customer. Instead of trying to find a new plan and get someone out to finally fix the problems, they were just rude.

Dish customer service person tried to force me to switch from DirecTV. The guy named Vinney who was helping began to get upset when I explained that my husband and I would have to talk more and I will call back if we decide to go with Dish. He made a comment, "Why did you call if you weren't going to get it?" When I asked to speak to his supervisor, he kept trying to tell me why I need to make my decision now instead of calling back. I would never now consider going with this company because of how I was treated. A customer should never be forced by any company to get something that they are not sure they want. You have a choice. It is your money, and Dish Network doesn't control who I decide to use as my cable provider.

I called Dish to just check on Satellite & Internet service. I live in a rural area, so choices are few. After a lengthy and high pressure sales pitch, I agreed to let Dish provide Internet service & TV service. Dish asked if I would like a 5 Mbps download speed or 10 Mbps. I said that I would try 5 Mbps and if was not fast enough, I would increase to 10. For the first 2 months, it would never get over 1.8 to 2.3 Mbps download speed. After two technician visits and a new modem, the download speed is around 5 Mbps, but upload speed is less than .4 Mbps. It takes 2-3 seconds to load an email, even longer to load a new page & no hyperlinks work at all....

I ordered Dish Network at my home in Unionville, Michigan. They installed it and it had a fuzzy picture. The installer told me that it would get better, but it got worse. The picture would jump in and out constantly. I called Dish and they told me they would send a serviceman out. The whole time they were here, the picture did the same thing. After the third time they were here, I could not get it fixed.

Selling home before 2-year contract expires. Offered new owners service that is already connected and working, including the equipment furnished by Dish Network. That is not acceptable for DISH. You can't transfer service or equipment to new owners. They must start all over with DISH. I am instructed to return the equipment, cancel my service, and pay a $227 early termination fee because I am selling my home. They have threatened to charge my credit card for the termination fee and unreturned equipment if I don't comply. All the other utilities had NO problems with me transferring or cancelling services except DISH NETWORK.

Almost the same thing happened to me when I cancelled my service but it was "after the contract had expired." Even doing the right thing and waiting out their contract, they still ripped me off! I cancelled on April 1, which I wrote down in my billing file and who I spoke with (because they wouldn’t give me a confirmation number to refer back to. They claimed their name would be confirmation), and they told me I had a $98 refund coming because I had paid my bill that was due on the March 30th that carried me through the month of April and it was what they owed me. I also had the cable company install cable at the end of March before as not to lose TV service.

We have had Dish Network come out to install a line and they have been out to our address three times due to improper installation. Today, my husband was mowing the lawn and cut the cable wires because they did not install the wires properly underground. We are without service and have live wires exposed in our backyard. We contacted Dish immediately and only received empty promises of returned calls from supervisors and appointments that never happened today or tomorrow. We have wires in our backyard that are live and flying around and no one at Dish seems to care or want to take responsibility. We have even entered a maintenance contract with them which does help. We just want them to care and fix the service the proper way. Please advise.

My wife told the technician not to drill any holes in the house or attach anything to the house since the house was already wired for satellite. Installer disregarded her instructions and attached a wire across the back of the house across the end of the house and halfway across the front of the house by screwing wire holders directly into the vinyl siding. Then he used a small hole in the siding to run a wire into the house and cut the hole out to about 1 inch wide, then put in a loose fitting rubber grommet without sealing around it. Installation company will not repair the damage claiming that they do this all the time and that it is acceptable.

They shot up my bill from $53 a month to $88 in which they said I asked for a different package, that I asked for an upgrade. I DID no such thing. Now, they gave me free channels - big deal. They should put the money back on the client's bill, but they don't...I am so tired of Dish and I am moving too. If they don't take care of business, I will not move them with me...Not to mention, when it just rains outside, we lose our signal. What a joke this company is.

I signed up 9-9-2012, that's when the nightmare began. There were numerous problems with the service, blackouts, trying to watch one channel while recording another, and the ongoing billing problems. I had to move in November and was charged to transfer service even though they said they wouldn't. When the tech came out to hook it up, he did it wrong, so that meant more time on the phone to get their mess cleaned up. I ended up redoing it myself, it wasn't that hard. I did get a refund for that after several more calls and hours on the phone. I never did get paid for my time or work. It stayed the same until I had to move again.

Satellite is great. Hopper is great. Internet sucks if you like to watch movies or videos online. No Netflix, no Amazon, no Vudu, no YouTube, no downloading of any kind or you'll use up your gigs in a flash!! Customer service is horrible!! My girlfriend was at work & asked me to come over and wait for the satellite man to do an installation because someone 18 or older had to be there for the installation. So I did and when he came in he told me I had to sign something before he could install. So I did and little did I know I was signing a two-year contact. It was her satellite, not mine.

When I first came back as a customer with Dish Network, I never authorized them to charge my account. When I thought I was late, I sent a check. They came to my account multiple times and I told my bank to reverse the payment, so they cancelled my account. They asked for the equipment in which I don't have to be charged several times and when I sent it, they said they're going to send it to collection. When I did send the equipment, they are such liars. They say one thing and say another. I never heard of a company charging my account when it should go to your credit. Never ever go to Dish Network. I hope they lose customers and get sued.

I cancelled Dish in Feb. 2013. I received a box to send their equipment back on Feb. 11, 2013. I took the box, UPS label and equipment to Don's Printer and sent it off. On the 16th, I got an alert on my Capital One card that Dish had charged me $560 for said equipment. I called my Capital One rep and she called Dish with me on the line. The Dish rep said the package had been received but not yet logged in. So silly me, I thought it was all settled. Then last week, I received a notice from a collection company sent by your friendly Dish Network.

I had an account for about 4 years, so contract expired and I paid through auto pay. All is well until Feb 2013. I was double billed then double billed again in April. I called to no avail. They said I was not double billed even though I had my credit card statement in front of me showing it. So they had one of the charges reversed. Now, my monthly bill jumped from $29.99 to $46.99, and I was double billed again. Plus another charge of $17, for what? I will cancel but is there something I could do about these overages?

We are Dish customers with about 3 or 4 months left on our contract with Dish. We had an HD receiver that included a DVR built in. Briefly, we had service in an additional room, but wanted to remove "TV 2" because it wasn't being used. My wife called and asked that it be stopped so we could save some $$. We inexplicably got a package from Dish with what we thought was a receiver that was an upgrade because the notice accompanying stated that the one we already had was "obsolete" and that if we didn't return it, we'd be charged the cost of the receiver. I said to myself, "OK," installed the new one, and immediately sent the old one through UPS back to Dish.

I bought a rural property and installed Dish on my home along with Satellite Internet. I wanted internet on a second building on the same 15 acres but on the same account. I called to inquire if it was possible. I was told it could so I placed an order. When the installer gets there, I am told I cannot get internet in two places on the same property on the same account. I called Dish to find out why. They tell me they cannot do that for internet or TV. I was passed through 8 people and dropped once along the way requiring me to call in again. By the time I got to the 9th person, I got escalated to a supervisor who was nothing less than combative. She was belligerent suggesting my information of the original promise was not accurate because her system did not say that.

I have too many details to list and I don't want to type for an hour so I just want to be brief about Dish Network and my experience with them. They lie. They steal. They are rude. They can enter your information in their databases incorrectly and hold YOU accountable!! If I conducted myself in arrangements the way they have, I would be in jail!! I mean, can I steal and get away with it? NO, guess what… DISH NETWORK can!! I strongly urge anyone pondering using their service to reconsider. Also, don't get too excited about their so-called high speed internet which is through WildBlue, because by high speed, what they mean is more like dial up speed. But that's okay. Obviously, they can say whatever they choose to rip people off. I hope this helps to deter even one person from subscribing but hopefully many.

We switched to Dish Network back in Oct. as our only option for Internet service. They promised high speed, good connection and Wi-Fi for all of our phones, computers and iPods. In order to get the Internet service, we had to switch the video service as well. We were not pleased with the selection, ability to record only 2 shows at a time and that our TVs were getting stuck on the same shows. I have spent so much time calling in to customer service trying to resolve our issues. At one point, we could only watch the show we were recording!! That's fun!! - NOT!

They talked me into getting the hopper and trading in my old equipment. Without telling me, they automatically signed me up to a new 24-month agreement. The installer, Robert ** had me initial two spots on his phone, and when I asked him what I was initialing, he said that it had to do with the installation going okay. When I called to complain, I was told by a member of their "Executive Resolution Team" that they would do nothing about it (Alex, El Paso, Texas, 803-942-8605, extension **). This is against the law, and if they did this to you, contact your local Attorney General's Office of Consumer Protection, and also the FTC, and complain.

For over a month now on several of our channels, we get the complete signal loss. I think they have had enough time to get their crap together and fix the dam problem. Also, they have changed to channels we signed up for to a different tier. They may think they have the right to change their programming, but this is bait and switch.

We got a bank statement stating that Dish Network automatically took TWO payments of $61.99 out of our account "by accident" for one month and then we got charged $91 in overdraft fees and they're Refusing to give us any money back for their mistakes! We have had them for years and have NEVER missed or been late for a payment. We paid over $164 for their "accident". Then, the supervisor on the phone had the nerve to tell me they had permission to be able to charge our account, so they aren't at fault!?

There are erroneous charges on my bill that DISH cannot explain. When I dropped the service, DISH charged me $17 to return their equipment! In the 24 hours before delivery of the return box and my sending it off, I received 7 ominous phone calls telling me that if all was not returned immediately, I would be subject to further charges. They are a very aggressive company. I have never missed a payment nor been late. I fulfilled the time period on my contract. All I wanted was an explanation of charges that were charged to my account.

Over a short time of less than 2 years of having Dish Network, we had very poor signal. Every time we needed a tech to come out, we had to go without service for a week each time. The customer service representatives were rude and unable to satisfy me in any way. The best they offered was $5 off each month for 6 months... REALLY?! That is crap! You can't control your TV in any way without the remote. I have 4 kids so losing remotes is very common in my house... Oh well, no TV! When they ran the wire from the satellite to the house, it was not buried very deep... 2 inches... really!

After 10+ years of service, we had requested a new remote. Dish refuses to provide it or to upgrade our totally out of date boxes that lacked the features available to any new customer. When we called to cancel due to our move, they refused to ship us boxes to return the equipment within our 30-day close timeframe saying it would take 6-8 weeks standard to ship them; however, we could buy new services. We said we'd just ship in our own boxes. When I called back on a weekend, the operator quoted 5 days to deliver the boxes. It’s the worst service and overall experience! We went with Brighthouse and would warn anyone not to use Dish.

June 07, 2013 I called the phone number from a Dish television commercial because they were announcing that Dish.net is "available anywhere" in the USA. When I finally reached a CSR in the Philippines, I was advised that internet service is unavailable in my area! WTF! In my language, ANYWHERE means what it states! Totally misleading, waste of my time, and I'm pissed that Dish is outsourcing their labor to one of the worst countries for customer service. My experience with Philippino/a agents is horrible. They never deviate from a useless script, are rude and impatient, and their "apologies" are meaningless.

I'm not here to tell you we don't like Dish. That would be wrong. We have been happy with the company and service for many years as one of your customers. We have especially enjoyed the Hopper. It is set to be a winner for many years to come. The reason I'm writing you is the promotion you have right now with the iPads. As a loyal customer for many years, always on time with our monthly payment, I would say that not offering this to us makes me feel a bit angry and a whole lot unappreciated. I would think that a longtime customer would be valued and a new customer gets rewarded for what? What is wrong here?

After terminating my contract early, I was prepared for my fee for doing so. But when I spoke to the customer service agent, she never told me of any charges coming out on a particular day or what the charge would be. She actually credited my account for over-paying on a bill after I cancelled my service. So today, I look at my bank info online and they took out $356!! That was for my cancellation and the remainder of my last bill!! What the **!! Mind you, this is 2 months later after I cancelled!

I have subscribed to Dish for 4 years. Except for DirecTV and sporadic on-air service, they are my only choice. I needed service about 2 months ago. They came. I have their service insurance. Isn't that a sick concept? But I digress. They replaced my receiver box and that resolved my issue of pixelation. But it created a new one. My dish anywhere won't work and they won't do a thing about it. They spent/I spent two hours on the phone/chat trying to resolve the issue with no results. They concluded they could do nothing to resolve the issue at this time. They would stay on it and contact me if and when their engineers could come up with something. I pointed out I was paying for the service. No, they said dish anywhere is free to subscribers and is separate from their service. Can you believe that **?

Like this page and help me get DISH Network bring the router I was supposed to have already! They've said someone was coming 4 different days, twice didn't have equipment, twice NO call NO show, no one from customer service 800 number helping, no response from email, one response from FB but the problem still is not fixed! The story is way too long to write on here. But after having no help... and service not being fully restored, I am wanting out of my contract! Would LOVE to go to another service!

I had a lot of receiver failures in the first three months, and after doing all the troubleshooting they called for, I talked them into sending a new (refurbished) receiver. I have had this receiver about 3 weeks and it is starting to freeze up two to three times a day. The old receiver would freeze the picture, but continue with the audio. The new receiver fixed this problem. Now it loses the audio and the picture stays. In both instances the remedy is about 7 to 10 minutes of unplugging the power and rebooting. This gets very tiresome after a while, not to mention losing the program you are watching. They told me that I could have a tech come out for $95.00 but there is no guarantee that they could fix it. I have checked the dish for proper alignment and loose connections, and I guess from what I have read on this page, it seems I am doomed with their service until I can get the contract down to where I can buy it out.

This is my review of the terrible internet service Dish provides, also known as Dish Net. I've had the service for approximately 6 months and have made over 20 phone calls to the technical support because the service constantly goes out. I was also made aware that Dish Net has an extremely small bandwidth cap of a measly 5GB. After exceeding this cap, your internet gets throttled to snail speeds. I find this practice unethical because it basically forces people to purchase more data for more money. Now, I've heard of 100GB plans and even 50GB but 5GB is ridiculous. Five gigs is supposed to last me and my family ONE MONTH!?

During phone calls to arrange for Dish, never once was I advised that there is a two-year commitment. That was raised when I agreed to sign up for it. Thinking Dish was like Comcast and Bright House, which I had for years and were wonderful, I said okay. Silly me. For those thinking about getting Dish, do you like infomercials? A good 95% of the programming is infomercials, the same thing over and over and over, all day and all night, with very little programming that I've seen many times, or geared to ten-year-old children.

I was referred by a friend, and as advertised by the Dish Network, I was supposed to get the $50 credit in my account. I called dish and submitted the referral code that was given to me by my friend, and I was told that I will get the $50 credit for my first bill. I NEVER got the credit, and when I called Dish, I was told different stories each time. Today, June 2, 2013, I was offered a $5 credit for 10 months that I turned down. It is not about the amount of money but the fact that there is a company lying to its customers. On top of this, their technician never finished the work; he drilled the holes on my wall and didn't bother to seal them. After bringing that to their attention, they gave me an appointment but the second tech never showed up.

When I placed my Dish Network account/service on vacation/snooze mode recently, the Dish rep did not advise that when I took my account off vacation/snooze, I would be charged with exorbitant prorated "taxes" and other service charges when I went back to my normal programing. When I spoke to the rep to go on snooze mode, he said that my monthly bill would be under $10, which it was. My final snooze bill was $1.96 and when I received my next Dish Network bill, it was $153.58 which included all of the taxes and extra service charges that were prorated at my normal programing fee, not the snooze billing amount. Had I been advised that they would hit me with all of these prorated charges at my full account amount, I would not have taken my account off normal programing mode. They are using deceptive billing practices by tacking on the prorated charges when you are not using full service.

Dish Network has Horrible, horrible, horrible service. Almost every day we lose complete service - no picture - from ten minutes to a couple of hours and this is in perfect weather to poor weather. This has been taking place for a full year. They came out and could not fix it. Now we have to pay a $259 cancellation fee plus $35 to send the equipment back. Do NOT buy into this service. And everyone who has experienced this, please file with the BBB. They should not be able to get away with this thievery.

The Dish Network service was installed around November of 2012, and has always been unreliable at best. I have not been able to access the service when needed, and for several months, I have had no access. I made several calls to customer service for repair. The two technician visits I did receive were effective for about a day of service. I was advised that the problem was resolved and also that there was no problem. However, I am still unable to connect to the internet. I was also warned that if a technician came out again, I would be charged a fee of $95.00.

After having this system for like a month, I soon discovered that it sucks. When my wife or son is watching and recording shows, then I can't watch any program I like because now they are using up all the service. Now this does not make any sense to this so-called great system that when someone records a show, one box on the system loses its service and that one has to just watch what the other person is watching. I must say, Dish, the only thing good about your service is it will always stink.

After being a loyal Dish Network customer for ten years, we decided to switch our internet service and consolidate bills. Installation took 45 minutes to complete and after only three weeks of use, no service at all. Daily phone call, hours of wasted time on the phone, ALWAYS a sympathetic person on the other end of the phone and NO service still. Another round of phone calls and still no service. I have to be patient and wait for the escalation department to get back to me in the next three days!?

I inquired to Dish regarding rates. I was quoted $39.99 a month for what I wanted. I ordered the service and had installation. Couple of weeks later, I received a letter from Dish that I did not quality for the rate and had to pay almost $60 monthly. I cancelled the service and they have billed my credit card $520 cancellation fee. They said that I have to obey the agreement but they do not have to.

On 5/25, I signed up with Dish. During the enrollment, I explicitly asked if the local channels and Western channels came with the packet. The sales rep confirmed 3 times, yes those channels + many more. The service was installed on 5/26. Three phone calls later to Dish reps, account specialist and a supervisor, I am told to get a Western channel I need to pay $5 more per month. I asked that they play the recording for the call to confirm the agreement between me and the agent. Rather than being accountable for their miscommunication, they suggested a discounted rate for 6 months... What about the 24 months they are holding me hostage? Also, three hours after signing up with them, I asked about cancelling the service. I was firmly advised I would be charged a $420 cancellation fee... I never heard that during the sign up. I've never had such horrible customer service experience. Btw, I regrettably switched from DirecTV's high integrity customer service for a more reasonable rate. The Better Business Bureau and FCC should audit this company.

Dish Network had a woman named Jane ** of Texas (I've never been there) placed in collections because she owed $1,255.00. My name is very similar but is not spelled the same way. Dish sent this to the collection agency CBE Group, who without verification, placed a report on my credit report only because my name was similar, but still not spelled the same. Dish was contacted by me and I was told my Social Security number was not the same, and that I had nothing to worry about. It is now on my report, meaning they fraudulently used my SS# that I provided in good faith and have now tied my finances up.

I called on Monday, May 27, 2013, about changing my card number on my account. I was not informed about a $5.00 fee until after I gave all the information on the card I want it to be changed to. The person was very impolite and tried to hung up on me. I told him I did not want to be charged a five dollar fee. He replied, "Five dollars is five." Then I asked when is the bill due. I received no answer. I called back again and asked if I can be taken off the auto pay list. He said it will be a charge of $10.00 for high definition if I chose paper bill. I feel I was misinformed about the additional fees. I do not see anywhere in writing about the additional fees.

Every time it even sprinkles, I don't get to watch my Dish/TV. The Dish Network said even if one raindrop hits it, it won’t work. It rains a lot here. Dish Network should tell you about the rain and the dish. Where do I go from here? I'm paying monthly. One week has gone by and it’s been doing this off and on. Nobody is letting me know about the weather and the dish. They said to just wait until it passes. Well, it has been raining all day. I'm watching 5 minutes here and there. It is like buying a car that you can't drive. What do I do if there is bad weather like a tornado? I don't get a notice of a warning on TV? I feel like it's a scam. No warning.

We moved to a new home and asked to transfer the service. When the technician came over, he said that there is no way we would be able to get a signal because there are a lot of trees surrounding our home and the house was in a very low terrain. He talked to a Dish rep to explain the situation and I was promised that there would be no charges. So I sent their hardware back and two months after, they charged my credit card for early termination fee. I am in the process of contacting my state Bureau of Consumer Affairs and we will take it from there. We didn't cancel and it's not fair to be charged for being in a house that has trees around it. Why can't Dish invent a technology that would get signal through trees? They have the money to do that.

I signed up with Dish Network with the initial monthly bill agreement at $36 before taxes. My first bill came, which was $39.86; I paid it on time. Second bill came, and it was around $40.52; I also paid it on time. My third bill came and it was $209.63. I called a customer service representative, and I explained what my bill should be every month. I made him explain why my bill jumped from $40.52 to $209.63. He couldn't explain everything to my understanding, and he transferred me to their supervisor. She also couldn't explain why figures jumped from $40.52 to $209.63.

Every month since the first month I had my dish receivers installed, I have had to call customer care and fight for my bill to be configured correctly to my contract agreement. I started with Dish with the contract agreement that for one year my bill was to be $85.87 for TV and high speed internet. I have had Dish since the middle of 2012 and I have not had one bill correct. They are always more than I owe (NEVER LOWER)... Why should it be $90.87? PLEASE CORRECT AND REFUND ALL EXTRA MONEY I PAID THAT WAS NOT OWED TO YOU.

My bill at the end of the year went up $10.00... Now it has gone up another $10.00 and so I am paying $68.29 a month now for 120 channels. Most of which are trying to sell me something. On top of that, I was told that I would get internet with it and never got that. Horrible. But I will let all my FB and Twitter friends know so that no one else will have to experience what I have.

We switched to Dish from DirecTV in January 2013. We wanted to take advantage of promotional offers, which would lower our current $75/month bill from DirecTV. After talking to Dish, the bill was going to be $45/month for the first year, then $60/month for the 2nd year. We signed up of course. To our surprise, our first bill from Dish was almost $80. When we called to resolve this issue, we were told that our quote didn't include fees for things like additional receiver, hopper, etc. This was absolutely ridiculous as I had thoroughly gone through all this with our rep when we set it up. Why would we switch from DirecTV if our bill was going to be the same or more? Duh! We had to go through about 3 reps until we finally got someone to lower our bill to $50/month for the first year including fees (I was willing to let the $5 go from the initially quoted $45/month).

Use caution with this company. Dish is a joke. They lied to us from the start. They have hidden fees and their service is a joke. Also, the managers were very rude and not helpful at all.

I signed up with Dish at the Texas State Fair with a subcontractor (B2B). After installation, I’ve had nothing but trouble. It never worked, the screen would freeze up, and the guide would just scroll and scroll for no reason. I called for service, but no one showed and no one called. Finally, I had them come to pick up the equipment. We had Dish (non-working) for almost 2 weeks. They advised us that we would not be charged because of all the issues. Two months later, Dish charged our credit card $440 for an early contract termination. I called Dish and was told I would have to resolve this with B2B. I called B2B and was told that they would take care of it. Four months later, I'm still fighting with Dish because B2B will not respond to calls or text messages. Dish took the payment, but continues to say I have to deal with B2B. I am going to file a complaint with my credit card company and hope they can help resolve this situation.

I have been a customer for over 8 years. They told me around last Christmas that I could put my account on a reduced rate being that I would not be at the house with Dish through the winter months. They did not do this. After 2 months, I canceled my account. Mind you, I was paying full price and using my own equipment. I cancelled on 3/29/13. I called back on 5/22/13 to try to get it back, but they would not do this. As a new customer with the good rates, I would have to pay the full rate. They would not let me use my own equipment even though it was from them. They are very rude. They don't listen to their customers. I hope they go bankrupt. It is an injustice that they can treat people like this and get away with it.

My fiance worked for Dish Network as a Remote (meaning out in the boonies) Field Service Technician. Before hire, they make you go through a grueling physical evaluation to make sure you can handle the high demands of the job, which he passed without any trouble. After being hired, there was some classroom training, and then on the job training, which took place with another Field Service Technician (FST from this point on). This person was not a very good trainer, and even endangered my fiance's life by trying to outrun a severe storm that included hail and high winds. The training was supposed to last for several weeks, but they put my fiance out on his own very early.

Don't be fooled by the low introductory rate. There are no "good" channels offered so you quickly want to upgrade. After a year or so they added a ton of music channels (I did not request) and others I did not want, and my rate jumped to over $70 a month with no notice to me. As a person on a fixed income, it was a serious problem. When I called to cancel, I was told they could "make me a deal" to keep my business. Now how stupid did I need to be to fall for that one ????? I now have only antenna TV and miss my choices BUT I do not miss the high bill. I cannot recommend DISH to anyone unless they have money to throw away.

My father and I cancelled our Dish service on Feb. 28, 2013 and switched to DirecTV via AT&T "bundle" discount. We spoke with Dish rep while switching service and confirmed that we had been with Dish for many years and did not owe an early termination fee. Since we are required to pay ahead for service, we were owed a $92 refund. Subsequent calls to Dish have only been answered by new service personnel. The customer service line never answers. We could only reach new service personnel who apologized that they could do nothing but transfer us to that customer "service" line that never answers, after they confirmed that we were due the refund! It is interesting that Dish responds so readily to new customers, but there is no access to prior/angry customers. Caveat emptor (and don't forget illegitimi non carborundum!).

I called and sent an email to cancel my account. Dish sent a confirming email on the same day. Then Dish sent me a Dish equipment return kit. I boxed everything up and returned all of your equipment. Dish confirmed the return of all equipment. On April 11, 2013, I received a bill from Dish stating that this statement reflects my final balance. On April 20, 2013, this balance was paid with check **. It has cleared the bank. On May 11, 2013, I received another bill from Dish stating that this was the final bill.

I ordered Dish and got CenturyLink for my internet. Someone in the inside of Dish changed my internet without my notification and cancelled my CenturyLink. I have called them and they keep making excuses. I truly believe they are not running a fare company to certain people like me. I just wished I had enough money to cancel and get Cox; they are the best. I would like for only one attorney to contact me. They have done this without my permission.

Oh my goodness! This company is horrible. I paid an ex's bill one time and they charged my credit card with a $490 charge when he stopped paying, months after I paid a payment. This was not my account; it was strictly in his name. I talked to my credit card company to dispute, and they said this happens a lot with Dish Network. I had to cancel my credit card. Fraud!

We were Dish customers for many years. We always paid on time, and never had any problems. In order to save money and pay off some debt, we reluctantly decided to cancel. Well, it was easy enough to send them back their equipment, but when it came to the time for them to send us our $87.33 refund, they dragged their feet for weeks, despite my speaking with customer service 2 or 3 times during that period. When I finally became upset that they still hadn't sent our money, the representative spoke with his superior and promised me they'd deposit the refund into our account in the next 24 hours. Seventy two hours went by and still no money. I called again, and it turns out that the representative I'd spoken to neglected to note that he'd promised me the money quickly, and instead had the money sent by check in the mail. Now, I have to wait additional 4 to 7 business days. They have poor customer service. We'll never go back to Dish again.

I was a Dish customer until August 2010. I disconnected service and changed to Time Warner, after having repeated issues with their receivers. I returned all equipment, and even kept my shipping documentation for 6 months. I called on 3 occasions asking if they had received the equipment. Customer service told me, "It does not show we didn't receive it, so you can assume we did." I should have probably been suspicious of that statement but nevertheless, the next time I cleaned out my wallet, I threw away the receipt from UPS. Approximately three months later, I received a bill for their equipment. (This was now nine months after my account had been disconnected and I had shipped the equipment back.)

I cancelled my service with Dish Network for poor service, which I knew there would be an early cancellation fee. I was OK with that, to get rid of them. That being said, once I cancelled the service I could no longer get online to check the bill or make any payments. I received a paper statement stating I owed $18.35 due on 5/15. It stated it would be automatically withdrawn. On 5/15 I received an email stating my bill had been paid for $204.85. I called asking for written documentation for that amount. They told me that my contract stated I was responsible for early termination fee, which I agreed with. However, I have received nothing showing that amount anywhere. They stated that the bill will be generated on 5/23. What? How can you be charged for something when there is no bill? Dish Network is the worst company!

When I initially set up my account, I told the rep. that I get paid once a month on the third Wednesday of each month. He said that would not be a problem that I can address that when I set up auto pay. I specified that date when I set up the auto pay online. Well, now for three months in a row, they keep trying to force through payments at random times throughout the month causing me additional fees and shutoffs. They told me this morning that I should have waited to start services at the end of the month in order to make the payments hit my account at the right time and that they cannot change the due date now. Of course, they can't. They are making too much money from fees to do that!

I had Dish TV for a year. The reception was bad for international programming. They said that they would charge me money to send someone to look at my equipment. After a few rounds back and forth, I decided to drop international programming. Next, my 1-year finished and my basic package rate went up 300%! I called them to see if they had a better deal. The answer was nope. So, I asked how much they will charge me to cancel the contract. I was told it would cost me $120 (You need to record the conversation yourself; too bad I didn't!). So, I ordered Verizon TV. When I called Dish to cancel my contract, they said it would cost me $210 + $17 (shipping cost for equipment). Verizon FIOS HD picture quality is so much better than satellite. I have a new HD TV. So, the bottom line is, do not sign up with Dish in the first place. Their subscriber growth is slowing, and it's for a very good reason. No company can grow in today's marketplace by screwing their customers.

Ok so I mailed my bill in late... my bad. Service was interrupted... I expect that. I called customer service. They had received the payment, but they told me it would take seven to 20 days before that department would process it? Didn't make sense to me as I've paid a check through phone and it was like instant, but ok I asked if there was a way to hurry and process it. I received a no answer with no explanation as to why... Ok, I don't mind a no, just want to know why. They told me to have service back I would have to pay double for that month, even though my service payments were up to date. What?

I cancelled our Dish TV service back in January and was told I had a credit at that time of $79 or so (a full month). I then found out they deduct shipping charges for the units when returned. Furthermore, they never provided any notice of what remained from their records or what I was due, so I called. They said they did have a credit on the books but refused to refund it. This is out-and-out theft and I strongly discourage anyone from going with Dish as they not only increase their rates at an exponential rate, they also are unethical and steal money on the back-end.

My husband and I were shopping (online) for a cable provider. I called Dish Network on May 8th, 2013 and asked about the promotions that they had. The representative asked me a lot of questions about me and my household (clue 1). While talking about the prices of some on the packages, she stated in order to get the best package for me, she needed to know my address (to check to see if Dish Network was available in my area). Once that was confirmed, she asked me for my Social Security number and a credit card number to check my credit. She went on to say that they only charge $1 on the card but I would get it back. She asked me to hold, then came back on the phone and told me that if I were to get service with them (Dish), I would not have to put down a deposit.

I was a loyal customer for 7 years. I moved. I still have Dish at my new address. They agreed to reduce my early termination fee to $50 from $100. I had just made a large payment. They gave me credit for a substantial overpayment since I was moving, subtracted my $50 early termination fee, and promptly sent me the $194 difference, end of story. Except 3 months later, they took $100 from my debit card on file saying I owed an early termination fee.

Do not go with Dish! While I was married, we had Dish Network for many years. When we bought a new HD TV, we were graciously given a new receiver and charged an additional $10 per month for HD streaming. Then, we heard about them advertising free HD for life. So I contacted customer service and got that issue resolved. I am now going through a divorce, starting over, therefore I am considered a new customer. When I signed up for Dish, I didn't have an HD TV, so apparently, the receiver I got is not HD compatible. They told me I had to pay $450 to switch out the receiver I've had for only 2 months to get an HD receiver. That costs twice as much as what I paid for my new little TV!

I closed my account in February. DISH gave me a final bill and was to withdraw that amount from my bank account under a direct withdrawal payment setup. DISH withdrew $103.00 more than was due. After phone calls, that money was credited back to my account. I returned their equipment on February 11. In March, DISH emailed me saying it was going to withdraw $220.00 from my account because it never received the equipment. When I called, the company magically found the equipment and did not withdraw the $220.00. Had I not called, I would have been out $220.00. Next, in April, I received an email from DISH saying it was going to withdraw $70.00 from my bank account. I called again. The service rep said it was just a computer thing and that I would not be getting any more statements and that the account was closed and no balance was due. No money was withdrawn from the account.

I contacted Dish last year and asked them to disconnect our satellite at a vacation home. They told me there was an early disconnect fee and I questioned why. After further discussion, I disconnected the call without being told they had put my account in a "hold status" because I did not agree to the early termination fee. I was told how to mail the dish boxes back once I received the return boxes from them. I returned the boxes. Then they reactivated my account with approval (instead of disconnecting it like I asked, they had put it on hold) and started sending me a bill. When I contacted them and was furious about the new billing, they disconnected the account and turned it over to a collection agency.

I ordered a move of my Dish service. The technician couldn't install at the new condo site because the internal wiring was not compatible. He would have to tap into the outdoor box (that Time Warner owned), run wire 600 feet to the building, snake the wire up the side of the building, drill through the balcony wall into the master bedroom, and drill through the master bedroom to run wires across the floor to the other side of the bedroom where he would drill through that wall to get to the family room for hookup. Dish won't let me out of the contract and is charging $227.50 in early termination fees. They say my contract is for the previous residence only, but my contract says no such thing.

After upgrading my 722 to the new Hopper system (with a $50 upgrade fee), I began to experience problems right away. At first, I didn’t mind that it would freeze and shut down to restart at any given moment (sometimes up to 4 times daily). I made some calls to Dish with no result. Then, about three weeks ago, I decided to pause the service as I have done previously with the 722. When in pause mode, you can still watch the DVR recordings you have in your hard drive from the time you had active service. However, I found that many of the programs I recorded were not accessible. That’s when things began to go south with Dish.

I had taken Dish TV four months ago with 24-month contract. Now, I get partial signal loss or complete signal loss for most of my channels. A technician came over and checked the problem. He said that there is no way that we should have installed the dish in the first place. The dish has no line of sight to the satellite. Now, when I call the customer care hotline, they tell me that if I want to cancel my services, I have to pay an early termination fee for the remaining 20 months. I tried explaining to them that I am willing to continue the service if they can provide me with channels, but they do not want to hear about that. I do not know what to do.

DISH has the worst service! We live in Spokane, WA. Even though we have been complaining for 5 of the last 7 months that the service is out at least 75% of the time, they will not let us out of the contract. One service rep told us we could cancel the service for $140; the second then told us it would be $280. They also took $389 out of my account for unreturned equipment, and when I provided them with the FedEx tracking information, they told me they would send me a refund check. Instead they gave me a credit on my account. They told me the service is good but our trees are probably causing an issue with the service. We live in the middle of a wheat field and do not have even one tree! Another service rep came out today and told us the original install was not done correctly. The cables and connections were from an old Direct TV account previously at the address. Cables and connections were replaced; the service was restored for about an hour and now it's out again. Still no resolution from DISH and they want to send out another rep to confirm my statement regarding the service not working is accurate. The implied statement was not appreciated, to say the least. I would not recommend DISH to anyone!

Dish serviceman gave me a brochure for high-speed internet service and stated that it would cost $39.99 a month with no additional monthly charges. When I called Dish, the man said to look on the third page in small 1/8" print where it states there is an additional monthly charge of $10.00 for equipment. Why is the front page with a full 1" letters saying Dish internet is only $39.99? That to us is deceptive advertising. A con if you will and very misleading. Why do they have to use these kinds of tactics to get customers? Wonder what else they are hiding? If it wasn't for the fact that we have been with Dish TV for over fifteen years, I would not do business with them.

I have been a customer of Comcast (good service), AT&T (service excellent, customer service horrendous), Cox Communications (decent), and Time Warner (service excellent, affordable). So I moved into my first house; I was happy to finally get a premium service, install my television on my walls and live the good life. I decided to purchase Dish TV due to the price for 24 months was very good with all the channels, the Hopper which I really haven't used yet, and wireless receiver for my daughter's play area. I also decided to bundle their wireless internet service as well. I haven't had any issues with the television service yet, but I have only been moved in for 12 days - yes, 12 days.

I am very upset with the way Dish does not help their customers. We were quoted a price when me and my husband first signed up of $120.00 which included the tax. When we got our bill, it was for $150.00 not including tax. When my husband and I called Dish Network on this, they were really rude and did not want to speak to us about it. For all that it is worth, I am very upset with Dish and feel like a customer that does not even want to deal with them. I am so willing to go back to Mediacom right now.

Eighteen months ago, my mom and dad asked me to use my credit card to set up an account with Dish Network. The representative on the phone said that it would only be used to open the account, and that nothing would be taken off of my credit card. I repeatedly asked her the same question, making sure nothing would be taken off of my credit card. She confirmed that nothing would come off my card at all. I asked her four times, and she said no. Well, on the 26th of April 2013, they went and took $315.00 off my card. That money was for my tags for my cars, and we were out of town needing it to pay for our room; and we couldn’t.

I called to shut off service 6 months early due to a tree intrusion on the satellite reception. I was told it was to be shut off on May 9, which was the end of the billing cycle. They shut it off on May 1, which was seven days early. When I contacted them, they said it must have been a mistake; but now, it would be an additional $107.00 to turn it back on. What a dirty scam. How unethical can a business be today? That's ok. I'll just do what I'm doing here, and I'm sure they will lose far more than they what they have gained. LOL.

Don't get Dish! In summary, I was lied to by the sales agent. Told me I would have all the channels I was requesting. Cooking was one, but was later told that was just a promotion and I needed to upgrade to get these channels. I was lied to by the sales agent about the equipment and type of account I had. A few months later, I needed to move due to lease going up and work relocation. Dish requested a $100 installation fee, which is in the fine print. I complained and stated I am not paying the fee. The CS agent stated they would reduce to $50. That was a lie. I received the other $50 on my bill.

It's funny to see the Dish Network commercial putting down DirecTV. Today I logged in to pay my bill and I saw an increase of over $30. I called to ask what it was and they basically said that they had rate increase on their plans, DVR usage and even the Latin package. I have paid the same amount for over two years and now when I called, they decided to tell me I will have an additional increase of $45 in the next 6 months. It's sad to say but I am horribly upset at the way they treat their faithful customers. Every month I seem to spend 40 minutes or so of my time arguing about billing errors. Sorry Dish, but you lost another customer. I'm going with Uverse.

I just learned that someone used my Social Security and first name to open a Dish Network account. The account was turned over to a collections agency for an unpaid bill of $400. I'm in the middle of purchasing a house, and my credit score has dropped drastically. I'm trying to dispute this fraudulent account, but I'm afraid this process will take forever. This will represent an additional $90,000 over the life of my mortgage loan. I have learned that I have to go through a tremendous hassle and I'm running out of time. Interestingly, that's the only fraudulent account on my credit report. I'm seriously considering initiating legal actions against Dish Network. I'm so angry and frustrated.

We had DISH for about 9 months. During that period, we lost our TV signal regularly! Every time we got a little rain or wind, we expected to lose our TV signal for a few minutes or an hour. When we had snowstorms (which we had a lot of this winter), the TV signal would go out for many hours. At one point it was out for a full 24 hours. At that point, we called their service dept. They tried fixing it remotely, but nothing they did helped so they said they would send somebody out to look at it. Their earliest service date was in 10 days! They expected us to wait 10 days before they would restore our TV service? After putting up with such a poor service for so long, this was the last straw.

I switched over to Dish TV from Comcast about 9 months ago, primarily to get the "Hopper" DVR advertised on TV. When I called in to order, the rep that I spoke to immediately knew what I was referring to, and my assumption was that the order was being written up for this. The Tech came out and installed, showed me how to use the remote, etc., but not being familiar with the product, I did not think to ask about the features promoted for the Hopper. After a couple of months, I again saw the TV ad, and I thought I would figure out how it works. That was when I discovered that I did not get what I ordered. I called Dish assuming that this would be corrected.

Dish Network never got my bill correct. I ordered a package that was advertised at $19.99 a month for the first year. Then it goes up to $24.99 after giving them my debit card to activate it. They debited $41.00 on the first month, $42.00 the next month, $42.00 on the third month, and then it jumped to $102.00 on four more months. After discussing the problem with them at least 10 to 12 times, they kept saying it was my fault. Every representative, they have said the same thing. After one more try, they were trying to debit my account $77.00 more the next month; again, saying these are legitimate charges. They said, by no means, would I get the $360.00 back that they overcharged me.

I cancelled my service because DirecTV was offering a better deal with more channels for less money. Who wouldn't change? I paid the $245 and was specifically told that was all that was due, and I wouldn't owe any more after they received my equipment and ensured it was in good condition. They received my equipment. All is great there and I got my charge of $245. Then a month or more later, I got a bill for $12.47 for taxes? What taxes? I paid everything in full. I called to figure out what this $12 is for and they told me it's for taxes for the cancellation fee and receiving in my equipment. So I asked, "Was something wrong with the equipment?" They told me no, it is just a tax they place on receiving the equipment. Therefore I asked for the manager because I specifically asked when the rep told me about the final bill that I wouldn't be charged a penny more, then I get this ** about taxes.

I called Dish to inquire about their services. When the salesperson couldn't provide what I was looking for, they put some package together that I was not interested in. The rep then told me that he needed to check my credit. I specifically told the rep I did not want them running an inquiry of my credit because too many inquiries hurt you. Some months later, I was refinancing my home. They ran a credit check and lo and behold, there was an inquiry from Dish. Someone needs to stop this practice!

I cancelled before the 2-year contract was up and fully expected to pay the $200 cancellation fee. I kept getting an email like normal, saying the final bill would be paid from the credit card we had registered and paid all the past bills from. Yet, they sent our account to a collection agency! What an incompetent company! If the account is closed and they wouldn't use the registered credit card, what part of sending an e-mail that indicates it would be paid from the registered credit card is accurate? What is wrong with simple communication, either by e-mail or phone?! Do not do business with Dish Network as you will come to regret the lousy customer service, over-priced product and ever changing and increasing monthly costs.

I wanted to upgrade service and found out they were giving better deals to new customers rather than taking care of customers that have been with them for over seven years. I was told that I would need a seven hundred dollar deposit to upgrade, but new customers were not charged a deposit and they received free services that I had to pay for.

Many years ago, we had used DISH. However, my husband became disgruntled with their billing department, swore he would never go back, and then changed to DirecTV. We had no complaints with DirecTV and used them for a long time. However, DISH signed the Pac-12 Network and my husband is a huge sports fan. This coincided with the timing of the hard drive going bad in our DVR. So, we went back to DISH. We have been with DISH for 8 months now. They have not gotten one single invoice right. We have had to call every single month to correct the billing. Needless to say, we are reevaluating our decision. If DirecTV were to sign a contract with the Pac-12 Network, we would be willing to pay extra to get out of our DISH contract - they are terrible.

I left Dish Network after 12 years due to fee increases and the opportunity to bundle services with another carrier. When I cancelled service, I was told that the equipment was so old and to get rid of it. I was told that I had a credit balance and I should receive the check in about 3 weeks. I dropped off all items at Best Buy to have it recycled.

When I went to change the credit card they had on file for me in their system, they automatically charged the new card for the current billing cycle that ended the day before. For the last 11 years I have been paying them with Quicken, and when I spoke with a Customer Service Manager to have him cancel the credit card transaction, all hell broke loose! He yelled at me and refused to do it and treated me like I would not make the Quicken payment, stating he was not allowed to make an exception! Worst service and similar issues like this has happened in the past. Dish Network just wants their money, and they really don't care about anything else!

They have to update equipment regularly, and every time you get new equipment, you start another two-year contract. It is impossible to get away from this contract without paying a huge early disconnect fee. Do not ever give them your bank account numbers... they will steal from your account.

Somehow my name was put on the contract as being the primary account holder when it should be under my mother-in-law's name. She is the one who requested the service and it was installed at her house. She is the one who signed for everything and her bank account is the one that is set up for automatic payments. I was supposed to be an authorized user and that is only because I agreed to let her use my bank account for the initial start-up costs.

My contract for DishNetwork recently ran out. I called to see if they had any offers for loyal customers to retain them. They offered me $5 off for 6 months. I asked them if they could do better; they said no. I further asked if the Internet was available for me; they said yes. (After all, their commercials say it's available anywhere you live). After I was transferred to the Internet department, they said no. I called back again later and spoke with a customer service "specialist" (different department from their front-line customer service reps). He offered me a few other small offers like $10 off for 6 months. (So much for not being able to do any better!) I asked about the Hopper and they invited me to pay around $150 to get it sent and installed. No thanks.

Their contract states that their package prices are "subject to change". How is that legal? Lady quickly added over the phone something about it being contract verbiage and in reality, prices don't typically change. Worked with me on keeping monthly satellite and internet bill under $100/month. Everything was fine until 1 year later after we relocated and had Dish service transferred to our new location. It started with the package rate which went up by $5, then the supposed "credit to account" also ended raising monthly satellite payment from $56/month to $78/month. It was unacceptable to me but when I called to cancel, I was slammed with an early termination fee of $245, plus $17 to return equipment. I simply will never do business with Dish again.

I got on board with Dish expecting it to be somewhat better than Time Warner. After wrongly switching, I had more problems with Dish than any cable company out there. My boxes went out their time within 6 months. They charge $95 to send a tech, not to mention $50 for whatever the problem might be. The bill was never the price quoted. My bill was said to be $59. Every month it was $79 to $87. That's just for cable. I eventually got tired and canceled my service. Why, they told me I signed a two year contract and it's $300 to break it. Where did they do that? The paper you sign with the tech, thinking it's proof he came out. Uh no, it's a contract. Don't do it people. I'm now with AT&T with internet and cable for only $87. Not to mention Starz and Showtime free winner.

After over a year and a 1/2, and staying with them even though the monthly bill skyrocketed, I was no longer in a position to continue service. TV is less important than gas, water & electricity. So I was sadly (so I thought) forced to cancel. They helped themselves to the early termination fee straight from my account. Chase referred me to the contract - how that's their business I still do not know. It's wrong for them to just take my money, whether someone else is holding it or not. And there wasn't the full amount available so I incurred additional fees. This was after an incident that I had trouble with the box. Instead of sending someone to my home for repair, I had to send the box to them, at my cost, to fix their equipment - and go without TV for about 2 weeks until they sent a box back to me. Absolutely ridiculous. Never again. I'm thinking cable is worth the price if you can afford it. If not, do without.

It's amazing, all the negative reviews and how many of them have to deal with Dish taking money they don't have legitimate rights to take. They have taken from me and I am so angry about this, and what's worse is my bank wouldn't take my side on the matter and allowed Dish to have unlawful money. Thanks, Wells Fargo! I would like to know why Dish is still getting away with this and why haven't we, as consumers who have been cheated out of so much money, not taken them to court or fought for our rights? I guarantee; if a group got together to fight for our money and how Dish treats their customers, they would not be still getting away with this. Something needs to be done so this stops and more consumers don't fall victim to this horrible fraud!

I was a Dish customer for over two years and generally satisfied with their service (usual outages during storms, etc.). When I decided to switch to a local cable provider, their true colors started to show. I used the online help to disconnect my service. Of course, they tried to keep me with all sorts of offers. When I finally convinced them it was no, the online person got short and rude. I was asked if I would like to pay the final bill at that time or send the payment in. I replied, "Send it in." I was just typing in the date I wanted it to be disconnected when they abruptly ended the connection. I called Customer Service to say that I was unable to tell them which date I wanted it disconnected on. They said, "Too late; it has already been disconnected. We can re-connect it for $200 (I was going to request 5 days until my new service was set to be connected)."

I have had nothing but problems with the new system that has been installed in my house. I recently had a Hopper with sling installed and two Joeys in the bedroom and kitchen. After the television connected to the Joey is on for approx. 15-20 minutes, the television blacks out with no picture or sound. Dish technicians have replaced my entire system minus the dish outside, and I still am experiencing problems. The technicians all have told me that they are having software issues and I just have to be patient. I am paying $135 a month for poor reception. The technicians have informed me that they are receiving many complaints, but they cannot repair the problem and it is in the engineer's hands.

We had Dish internet installed Jan. 21. It worked 2-3 hrs a day if we were lucky. I called the service # on 1-24. 1-26 an installer came out. 1-29 I called 800#. 2-5 I called 800#. 2-15 installer came out. 2-20 disconnect. We called the Dish ofc and were told by 2 different supervisors that we would not be charged an early termination fee. My husband called back a 3rd time to verify and was told that we wouldn't be charged. The April bill comes and the early termination fee $420 is on there. So when I get my disability check in April, my checking account is $420 off? Dish had used my credit card on file (I pay by phone using that credit card) and had taken that $420 out of my account. I called the office complaining they were rude. I was hung up on, treated like an idiot, and one guy called me a liar. Needless to say, I no longer have any Dish services... and did not get my money back.

I called to make a payment on my account and talk about the program. I was making a payment through the automatic system and it took the wrong payment amount. I did not know how the payment was taken. I called the bank and we did a conference call to cancel the payment but it was still put through and another payment after the rep advised me of $10 cancellation fee for the first payment. I called back to speak with a manager John. He was not professional and very rude, would not let me explain what happened. He stated that they do not give corporate information to irate customers and if I want to cancel my account, I can do that now for another $35.

I had a 24-month contract for Dish Network TV at a guesthouse I own. It was easy to sign up. The deal was pretty good and the technician who installed it was friendly. No particular problems during the contract period except that Dish in my opinion doesn't offer as much for a basic level contract as does DirecTV, which I've used before. And the Dish equipment isn't as easy to use as DirecTV.

Buyers, beware. On October 9, 2012, I entered into a recorded discussion with Jay in Denver. We discussed twice that I could put my Dish TV on vacation hold and not affect the special rate that they were offering - I agreed. On December 12, I contacted the company to put my TV on hold after being told that I no longer would receive the special, at which time I strongly disagreed and asked them to review the recording. Upon my return, I was told that putting my TV on vacation hold negates the special offer, and that they had reviews. The notes from the original order are nothing about the recording. I am now proceeding with a complaint to the Washington State Attorney General.

I subscribed to Dish Network in December of 2012 after my contract had ended with DirecTV. Dish offered a 2-year promotion that would lower my monthly bill to about half of what I paid DTV, and at the time, DTV could not compete with that offer. For the entire 3 months of my subscription with Dish, I experienced frozen pictures, and the advertised Hopper never did show a television show or movie in its entirety. Customer service was a joke. I would stay on the phone waiting for assistance for at least 15 minutes per call; and their remedies in fixing my problems never lasted over 24 hours.

I decided to cancel my Dish subscription and later called for them to come remove the satellite dish from my roof. I was told to pay $99 for the removal. I called several times, spoke with the supervisor and was told the same thing. My question is, why didn't Dish Network charge me to put the satellite dish on my roof, but wants to charge me to remove it? These are some of the little things that will not make me go back to Dish Network if they were the only choice that I had.

Warning to all Dish Network customers who purchased their DVRs, ensure you have documentation that specifically states that you have purchased the equipment and that it is no longer leased. Here is the scam: If you conduct all of your initial sign up over the phone, they have complete control over all paper records of the transaction. They will apply a label to the purchase fee that is very vague, with the words lease upgrade in it. And when asked over the phone, they will say that the fee is the purchase fee (notice there is no paper record of this). When you elect to terminate service, they will immediately state that the equipment is leased and must be returned, no matter how old and out of date it is. When you say you purchased it, they will say there is no record. If you present the original bill (and they are hoping you no longer have it as mine was 7 years old), they will still deny it until you show them. Then, they will magically find it in their system but say that the fee was for an upgrade to the equipment, not a purchase fee and continue to demand the return of the equipment or be reimbursed the full original retail price of the equipment when it was new (no matter how old or if it is obsolete).

When I called to request Dish in September 2012, I provided my social and requested HD service with HD DVR. I was informed I didn't qualify without deposit of $150.00 plus first month of service, for a total of $217.00, which I paid with my bankcard. When tech came to install, I was moving in to my home with 7 family members and friends. When he finished, I noticed pictures on TV and signed off on installation. When I returned to my home the next day for delivery of my bed, I turned on the TV and when I checked the guide, I realized that I only had analog service and not HD. I called Dish and complained. They wanted another $249.00 for the HD DVR. I told them no and to just cancel my service.

We cancelled our service in October 2012. On March 13, 2013, we were charged $525 supposedly for not returning their equipment. It was returned. Every time we talk to a representative and even so-called supervisors and managers, they promise the credit will show up on our bank account in 3 to 5 business days and assure us we have done nothing wrong. 3 weeks later and we still have not received the credit on a service that was cancelled 5 months ago.

I'm a former Dish Network customer and have had terrible experience until today, even after deciding about 2 years back not to continue with Dish. I used to stay in Santa Clara when I had Dish installed at my place. After one month, I decided to shift to San Jose in a much better apartment. Dish was happy to help me with transferring service to my new apartment. On arrival, the technician said, "The dish cannot receive signal so it's better that you terminate the account and probably you will not need to pay any charges because it's technical issue with dish setup." I called up Dish Network, wherein the representative said that it's my personal problem and requested me to shift to another apartment where I can get signal. I pleaded them that I have already shifted and cannot afford to shift just because of Dish issue. Rather I would like to freeze my account so that next time I move, I can restart the services.

The ad on Feb. 10, 2013 stated for our level of service, the monthly fee would be $24.95 per month for 12 months. The ad seems to indicate that the Hopper (DVR) service would be free. Can you imagine our surprise when they charge $10.00 monthly for the Hopper service and the second bill came and still continues to charge $39.99 per month, plus the $10.00 DVR service? Had we known in advance that they would act this fraudulently, we would never have signed the contract with this company. Now 3 months later, we are seeking to terminate with no cancellation fees or sue in small claims court.

Dish Network is a joke! My wife has worked for Dish for 4 years and as of today, she is on the unemployment line! My wife has been a loyal employee even though Dish has done nothing but try and keep her down by not giving her a promotion or a real raise in pay in four years! She has received nothing but good remarks and scores on her PA's, only to get what amounts to 2% raise which in her eyes is a slap in the face considering her workload! She is the admin at Tulsa's LSC and all but runs that office, warehouse and all! She also has her hands in the everyday workings of 9 other offices in a 4-state area doing everything from paying bills and payroll to setting up vendors, taking care of damage claims ordering tools and materials for multiple warehouses, uniform ordering, all that on top of her regular admin duties. She has never had a write up or any kind of disciplinary action of any kind in the time she's been there!

Previously, we contacted Dish Network in numerous occasions. We did everything they told us to do. The television turned off every ten minutes (as it does on standby) when we tried to watch programs on the internet. Finally, Dish Network told us what was wrong was our television. We spent $400 in parts and technician visits. It was not the television! Today I contacted them again. They said I did not have a contract for free service and it would cost me $95 to have someone come over. Then someone else reduced the fee to $45. Then after a long stretch, I finally talked to the loyalty agent and the best she could offer me was to enroll me in the protection plan and then she would send a technician for free. I think that should have been the decision from the start. I have automatic withdrawal for my payments and feel that I deserve better. Also, one of the customer service people misquoted that I would owe $487 if I dropped my service when it is supposedly $227.50. That is left to be seen. I do not trust their quotes.

I ended my contract with Dish Network the end of January. At the time I thought I had completed the time period on my contract. When I called to cancel, they did not tell me that I would be charged an early termination fee. Had they told me I still had a few days left, I could have easily waited. So then I get two boxes shipped to me to return their equipment, which was fine (I did not want the equipment); however, I was not told that I would be charged $17.50 per box. So I called them and they agreed not to charge for this. So two weeks later, I got an email telling me they are charging my account for $35.00 for shipping charges. So after telling customer service that I was not supposed to get charged for this, they finally refunded it. I was also told I was not going to have any further charges. Wrong.

I was using Dish Network at my home but then decided to go back to school last July. So I moved in with family and no longer needed Dish. The Dish box is literally sitting in a storage unit. They seemed so friendly when I told them the situation. The representative put my account on hold for 6 months (a $5 a month charge). He said as soon as the hold was complete that he put me on the minimum package of $14.99 a month. Well, he didn't do that. They charged me: January $8, February $15, March $65, and now my bill is $37.

I live in the country; I bought sat. because that is all there is. My receiver went out so, I called Dish (I paid for ins.). Dish gave me a replacement and a return prepaid box. Prepaid to whom? Drop it off where? How far away is this drop-off point? I was late sending it back. Dish threatened me with massive charges for that. They told me that they would drain my account of all the money they could. What a dirty ** company!

I ordered service with Dish Network retail provider and saw the advertisement on the internet. I wrote everything down so I knew everything I was supposed to get and how much my bill was to be. This morning, the installer arrived at my house. Once again, I went over what I was to get and how much. What a big surprise. I was supposed to get two hoppers for my two HD televisions. That was wrong. Installer had different receiver (only one) and something else called a mirror joey. I called Customer Service and was on the phone for almost two hours and talked to five different people.

Dish installer made an appointment and showed up early, so he/they removed the hinges from the rear gate to get in early. Doing so forced the gate against the copper water lines and broke the water lines. They left a tel # ** (Dish sup Jorge **). And I never heard any more from them. Tel # is disconnected or out of service.

Poor insulation - We live in a co-op townhome. Last week, our neighbor had Dish installed and the installer literally ran the wiring exposed on the side and back of the building across our townhome without getting permission prior to do so. My toddler could have done a better job hiding the wire. We informed our neighbor of the issue and they contacted Dish to correct the insulation. Dish came out within 2 days and ran the wiring properly leaving no exposed wires, which is the way it should have been done the first time, but they left the exposed wire on my house. We take a lot of pride in caring for our home and the fact that they came on our property and just installed the wiring in such a lazy way with no consideration is just inexcusable. I have contacted the 800 number and I feel like they don't care because I am not their customer. I received the runaround and all I wanted is them to remove the wire and make them aware of the poor installer.

I ordered triple bundle through Frontier on 3/20/13. The TV was provided by Dish. An agent at Frontier put me on hold to get the quote for the TV portion when I ordered. I was informed I will be paying $24.99 for the service I requested. On 3/29 in the morning, the technician installed the Dish. First, we were told the service is standard and not HD. I called customer service named Louis to see how much more will it be to upgrade to HD. The Dish rep went through the details. I asked her probably two or three times if the rate of $24.99 was the same. She said there is no change. Before I hung up, I asked again to make sure that it was only for $24.99 everything I was getting. She said, "Yes, there is no change to the original quote." I was happy.

I contacted Dish Network for a new HD reception. The technician came and informed me he could not get an eastern arc signal required for high definition. He could, however, receive a western arc signal but this signal would not be in high definition. I accepted the offer and he proceeded with the process of installing the dish on my roof. As I was clearing my attic for an easier cable connection, the technician informed me that he could not in fact get any signal. He informed me of this after he had installed the bracket plate into my roof. He contacted his supervisor to see if he had a trick up his sleeve that would ensure a signal.

I called to cancel my Dish and they are charging me $70 to return the equipment; stating to me that if I drop it off locally, they do not return it and it will cost me $800 to pay for the equipment. Plus another $70 because after telling me that I was not obligated or under contract anymore and it was possible to leave, I am told today that the other people did not know and just told me a lie about being out of contract. I have been paying them $200+ a month for at least 4+ years. Goodbye Dish, I will not ever be back. What a disappointment this company is and how sad that the greed in the family takes over. I will not ever be back. How many military families have been treated this way? Military cannot afford to be taken advantage of and I hope this saves at least one family from enduring the lies and fraud from Dish Network.

I signed up for the $19.99 service that I saw online. My bill came in at $30.79. After 4 calls and speaking to 6 different people, I have been told 4 different versions of their truth. I finally told them I wanted to cancel and they told me I need to pay a cancellation fee! I told them there should be no cancellation fee for a dishonest company.

My husband is very unsatisfied with the services of Dish Network, so he called to ask how much is the cancellation fee. The Dish representative said, "You just need to settle $18.50 and return the equipment to avoid charges." After 2 months we received this letter saying in all capital letters: "Upcoming automatic charge to your credit or debit card ($227.50)." Is that right? We called to verify first how much is the termination fee. That amount was never mentioned, so I called Dish Network and I was transferred to an account specialist. I told her that we specifically inquired first before we cancelled and that $227.50 was never mentioned. Had that amount mentioned, we might just stayed for 13 months more (that's how much is termination fee for 13 months).

If you are thinking about DISH internet, well think again. This is what you'll get:

I got Dish TV installed this morning. When I placed the order yesterday, I was told that with the DVR receiver I was getting, I would be able to watch one channel and record another on my TV. I was also told that they were giving me free HD on both of my TVs. When the tech arrived, I was told that they had sent a regular DVR and that I would not get HD channels on any of my sets. After explaining what I was told, he made a call and just happened to have an HD receiver in his truck. This receiver would allow me to receive HD programming on only one TV. The other would get standard definition. After drilling 4 holes in my house (stucco), the tech said that he could not get a signal in that location and would have to relocate the dish.

I had Dish internet for over a year (note that since I had only internet, it was through a little call center branch that gives 6-digit account numbers, calls themselves the same without distinction, and would appear to be completely estranged from the rest of the company, having no real affiliation with the rest). What I mean is that if you call the regular Dish number and give them your account number, or vice versa, they have little to no idea what you're talking about and the only reason I dealt with this shady branch for so long was the fact that I'm a student who didn't have the money to connect a new service. Getting to the point, any problem I had (and believe me there were countless examples) I would call and get bounced around the office, each person laughing and being condescending. Then when I'd get upset, I'd hang up and wait until I'd calmed down to call again.

I have been a customer of Dish for over a year. Due to health reasons, I had to relocate to a condo and the HOA does not allow a dish to be installed on the property. I called and explained this to Dish but they talked me into keeping the account open even though I was not going to use it ($15 per month). The billing from my bank account was never correct and they overbilled me each month. I called several times and they wanted to adjust my bill and send me new equipment. (I wasn't even using the equipment I had. They didn't want me to send it back yet so I stored it.) After several phone calls, I finally paid the early termination fee just to be rid of them so it wouldn't affect my credit. What a rip off. I would never, never recommend anyone to do business with Dish Network. The customer service is terrible and the follow up is even worse.

When I got Dish at first, there was a slew of installation issues. Anyway, this seems pretty normal. However, the issues continued. Incorrect billing was usually the issue. I was signed up by Dish for internet and being charged (very highly) for it, but they had no record of it. The internet is incredibly slow and goes out fairly often but I received no help from Dish at all. At our one house, we cancelled Dish because of service issues. It is pretty clear to me that if they cannot get their product to work, then it is not my fault and I should not be charged to cancel the account. They agreed but charged me anyways and sent me into collections after I refused to pay. Meanwhile, I still had my other account with internet and satellite. Same issues, billing and service. I kept them through the contract even though I absolutely despised doing so. Contract ends and now they want to charge me fees to send the equipment back and give me no alternative. They also threatened to charge me more fees if I do not comply. Absolutely horrible company to deal with in every way.

I have all the same complaints as everyone else. I could not cancel early; never got HD, just regular; they changed equipment 5 times the first month; bills were always $10 or $20 more than they were supposed to be; and a lot of other problems. So I cancelled halfway through. I could not tolerate their ** any longer. I paid my last year early termination cost, almost $300. Well worth it to get rid of that headache. But then 2 months later, they took more money from my account without telling me. Now I am trying to file a fraud charge against them. Hopefully I can stir them up some, but the public still gets screwed because in Kentucky, you got to file a charge with a fee attached to get my money back which is more than they took. My bank will file fraud for me.

My experience with Dish Network has been a nightmare. First of all, they damaged my brand new house by not installing my dish in the correct location of my satellite pre-wire and it must be moved. Then they proceeded to fasten a big black cable across my media room drilling fastener holes in my brand new drywall after it had already been explained to them that the cable should run through the chase behind the wall that had been pre-installed. The tech left without completing the job and had to call his supervisor and damage department. They came out a few days later to access the situation, but have not yet corrected it and have left me hanging.

I am looking at all these very unhappy reviews. Wow... I am new to Dish Network, just a week so far. So far, they have not lied or messed with me ... but my comment is, "How can a company be run this way?" It has to start with the guy at the top. On a more general note, all large technology companies are run this way ... give or take a bit. It is more an indictment of large corporate disrespect for their customers. I think DirectTV, Dish Network, CenturyLink and others need to revisit and relearn the message of Steven Covey and Harvey Mackay. It probably grows out of near monopolistic control of market segments.

This is to benefit anyone trying to decide on TV for their home. Don't get talked into anything from Dish Network! These folks lie. First pitfall was promised TV and hi-speed internet service all in one package... The service provided for internet was so slow - would not fire up my laptop. Took a week of arguing to get this feature removed without a fee and I complained within 24 hours of the install. They told me 10 days, no problem to discontinue service if unhappy, but they tried desperately to make me wait for the unhooking process to have the 10 days pass so they could bill me! I was furious. I was promised everything I'd enjoyed for years with Cable. The most important detail to us was the MLB Extra Innings channel lineup. I was promised in December this was available and would have to add this package in the spring. Well, the spring came and they do not offer this package.

We were with Dish Network a few months ago. When we had it, our bill was more and more each month. We decided to cancel because they were giving us the runaround every time we talked to someone. Okay, so they told us to send back the equipment so we wouldn't get charged, so we did. As soon as we sent that back, they charged us for a cancellation fee of $350.00 to our checking account without letting us know anything about it. We have called and talked to supervisors. They will not help us. I even asked for a payment plan so me and my family wouldn't be without since we live paycheck to paycheck; they didn't care. I hope that someone reads this and thinks about who they are dealing with. Thank you Dish Network for taking my money without letting us know - 3/22/2013.

I called Dish Network to find out prices and bundles. I was conned into giving them my husband's information without my husband's consent. They set services up, didn't explain anything I was paying for and told me I was getting more than what I really ended up getting. The tech who installed hooked up to my neighbor's dish instead of providing us with our own did not give us an HD box as we were told we were getting, and now they're refusing to refund our money and we haven't had services for even 24 hours. These people are a scam. Make sure, if you go to choose a cable provider, you look up their reviews. I know I will be from now on. This is ridiculous. It's all a scam!

I lost my job and so I started to look at where I could cut my costs. The first thing I see was my Dish bill. I called to cancel and the rep talked me into a 6-month pause at the beginning of January and they would waive the pause fee. My February bill came in and I owe the pause fee. I called and the rep told me they are sorry and would correct the billing for the next month. Well, the March bill is in and I owe again for the pause fee. So no more chances. I just canceled my account like I wanted to back in January and out 10 bucks.

Dish tech left his drill at our home. The Dish tech failed to pick up his drill at the agreed upon time. The Dish tech called a few days later 5 times while I was at work in about a two-hour timeframe. During my break, I left a voice message that it takes me an hour before I can get home. The tech lives two hours from my house. I believe he broke into our house and took his drill before I could get home since the only thing missing was his drill by the front door. Dish did not offer to pay for a new door lock or fix our dog fence. Dish refunded the install, but said I needed to pay for two years early disconnection fee. They said that incident did not happen on the clock so nothing they can do. The Dish tech disfigured my fence and damaged my front door lock. The tech did not want to pick it up from my husband, only wanted to pick it up at the house. Very unsatisfied with all the transferred calls and process. I called our local police dept and left a message. I live in a small town and just moved into neighborhood.

23 months into my contract, I upgraded my equipment for free and signed a new 2-year prison sentence after receiving fabulous promotions through the mail. They offered free upgrade and a rate that was $10 a month less than I was currently paying. Now I get the bill and it is the same, and it will cost me more after my 12-month promotion than I was paying previously. I am told that my quoted amount did not include tax and that there are additional fees associated with the crappy hopper. It only supports 1 TV for free. There is a fee for each set. The hopper only has 3 tuners as opposed to 5 with DirecTV. They will not let me out of my contract and will not negotiate the monthly bill. I was told that the promotions are for new customers and that they would as soon stick it to anyone that they have in a current contract.

Eight calls with six of them we were hung up on. I called to complain that they were calling before 8am on Saturday. They are trying to collect two months payments in advance. I got really pissed off at some jackass that just repeated everything I said back to me. After six calls, I told him to ** off and that I was calling corporate. My programming, all of a sudden, got changed to the Latino package. When I called back, I heard my voice on speaker phone; they were all laughing at me. I told them that if they did not return my programming, I would start a stopwatch and charge them $1.25 a minute for my troubles. The last person I talked to got my service back in three minutes. Corporate never called to find out why I left messages on the heads of the company phone lines. This whole experience upset my household and myself. I should not have been treated like this, and I should not have been harassed to pay a bill that is not due for more than a month away.

The tech took my television remote after asking me and my family for it to put in his pocket to set the television channels; then he took it with him when he left. I was told by management I probably misplaced it or accidentally threw it out. They never once offered to have it replaced. The receiver is continuously having errors and when a time frame is previously scheduled, they are three to four hours late? This is unprofessional and unprofoundly unthought of with other previous TV service. Where is the professionalism? They should be replaced with a service provider that puts customer satisfaction as a precedence.

After battling through the usual poor service issues with Dish and trying to work things out with their always disagreeable CSRs, I tried to cancel. Just as stated by so many others, they get nasty. They don't like when you request to speak to supervisors and at the end, you (the customer) gets shafted. You get that angry, "Send our equipment back now or else..." followed by early termination fees, this fee, that fee. They withdrew money from my credit card causing it to go over the limit and in no time, I'm getting calls from collection agencies up to 10 times per day.

I was actually always a fan of the product that Dish provided, and I dealt with the constant increase in my bills because I just thought that's what TV providers do (even though you sign a contract that says they can't). My two year contract was up, and I continued to pay a few months after until I had to move. I looked around at new providers and noticed that both Dish and DirecTV offered great deals for new customers. I called Dish thinking they were going to want to keep a longtime customer, but instead, they just tried to make me feel bad for wanting to save money.

I started using the Dish Network about a year ago, and I tried to cancel the contract after a year now. They charged one more year due to close the contract that they made a fake signature under my line. Speaking with guy on the phone, he was very rude. He hung up the phone before the conversation over! What a crazy cable service! I will never use the Dish Network ever in my life. Nope, that's it!

I had Dish for two years when I moved and took their services with me to my new house. However, when they came in, the services never were all installed and my WiFi never worked. I tried to cancel and they wouldn't cancel. They sent out 4 techs to try to fix the issue; without fail, they never did get it to work right. All I wanted was to be refunded for the one month of service I never received. I never got the refund!

We had Dish and it did not even work half the time. We were going to disconnect for the winter, reconnect in the spring only to get a bill for an early disconnect. Dish sucks. I sent half the bill and have not heard back. I will never have them again. They have crap service that never worked in the rain, snow and then they want you to pay for a contract that you never signed. They suck. Don't go there.

I was very happy to have the features that were advertised when getting the hopper installed into my home, only to find out all of the "interactive" options like Pandora and weather channel were not available to my main wall mounted living room television because the joeys do not support those options. I pay a handsome amount for this deceptive service. Not satisfied at all. I am thinking seriously of switching regardless of cancellation fees!

Horrible customer service. I spent two hours on the phone the third time calling Dish. Terrible customer service. Rude and condescending reps, especially Jerry ** in Texas. They gave me dishonest, incorrect answers and would not answer my questions. Dish has charged me for a package without providing me with the service. They finally sent a tech out, and within one minute, the tech knew the dish was not capable of providing the service we were being charged for. Dish TV has refused to make good on their error. I have spent over 10 hours so far trying to deal with them. I have filed a complaint with the BBB and soon the FCC. I am done!

Dish Network has made more enemies than business by the large volume of low ratings from the reviews. I called Dish Network at (877) 903-3813, which routed to the Philippines who refused to provide pricing information and rerouted my call back to the US, where Luis (ID #** from New Jersey) insulted, harassed and hung up to disconnect my call when I asked him to transfer my call to his supervisor.

I was lied to from the start! When I first called, I was told I would get my favorite hockey games. Even looked up my area to see if I would get them and I was reassured that I would. They also tried to add an additional $50 right at the end of our conversation. When I said wait a minute, I need to think about this and said I would call them back, they dropped the charge. Two nights later, I went to put the game on and unavailable in my area. It was blacked out! I called them and they said, "Sorry, you need to pay $9 extra a month." Not what I was told! Told them I wanted to cancel and they put me on hold with the cancelling dept. I was on hold for 30 minutes before I just hung up. After all, the service tech who installed the equipment said that I had 10 days to try it out when I asked him prior to signing their contract, which I did read to see if it said anything to the contrary, which I did not see on his electronic signature thing.

Dish Network forged my signature and wants me to send them a copy of my driver’s license to have the early cancellation fee of $420 removed. We never even used the product. After 2 weeks and 4 visits, we cancelled. They forged my signature once and copy and pasted it in 6 spots on the contract. They even misspelled my name. I told them I would send them a copy of my real signature if they sent me a certificate that they had an on-staff trained signature analyzer. The man said he was highly trained but it was not through the company.

Dish Network contacted me about an outstanding bill at **, Opa-Locka, Florida back in 2007. I spoke with Michelle ** at (303) 942-8605 ext. ** on February 22, 2013 who advised she could not release any information on the account once I had mentioned identity theft. I explained to her that I have not lived in Florida since back in 2004 or bit before that as I was traveling as well. I'm not paying any bill that I did not receive service for personally. Also, I advised them they should learn to ask for an ID before tech sets service. She advised to fill out a police report which is hard to do if I do not have sufficient information to give them for them to properly investigate and consider my case.

I have had nothing but problems with Dish ever since I got it. Things like not giving credit for a TV box for over a year and a half. Every month, they would bill me for this thing and every month, I would call in to tell them that they have it, and that I have a ticket saying that they do. Every month, they said they would take it off my bill and guess what, every month for a year and a half, it was on there. Then they started adding extra channels to my account without me ordering them, and then they said they had to charge me for them before they could stop them.

I ordered "Argo" on Pay-per-view Saturday evening (3-2-13) at approximately 9 or 10 p.m. I was expecting that it would be available to me for 24 hours or "all day" as the advertising indicates. I had no warning or idea that "all day" meant from 5 a.m. Saturday morning 3-2-13 until 5 a.m. Sunday morning 3-3-13, and that I was purchasing less than 8 hours to see this movie. When it wasn't available to me on Sunday morning when I wanted to watch it, I called for customer service and was crudely informed by a Dish rep that I had misinterpreted what "all day" meant and that I should have watched the movie when I ordered it or at least I should have watched it before 5 a.m.

I have been a customer for 18 months and have 6 months left on my contract. I have encountered many problems during this time. I've spoken to several CSRs and supervisors to rectify problems that I've encountered to no avail. Now they are raising my package price and charging me double what I've been paying.

Someone in another state used my social security number to open a DISH Network account. I've even identified the person who did this, and proved that I lived in another state. DISH says they have to wait for their ID Theft Process to complete. Who knows when that will happen? The problem for me is that I just signed a contract for a new home and have to close by 3-28-13. Now, I'm stuck with a higher interest rate because DISH can't react quickly to an obvious fraud. This problem is going to cost me $50,000 over the life of my loan. Needless to say, I am pissed beyond belief and keep getting an absolute run-around from this jacked-up company. If anyone out there is considering purchasing DISH Network service, I pray that you do some research before doing so and save yourself a ton of grief.

We disconnected in Nov. 2012 and they refunded us in Dec. 2012. They said they would send us a box to send the receiver back in. We did this four times and they said, "We will send a box." Then last week, I went to a local agent in our town and he called and they said the same thing. A week later, they were taking money out of our account and they still have not sent us a box. We've been robbed.

I ordered a Dish bundle several weeks ago. The TV was installed the next day, on a Sunday, but I was advised that phone and internet can only be installed 8:00 am to 5:00 pm Mon-Fri. My activation was set up for Monday. 2/25. Dish sent out the modem and instructions to hook it up, so I called Dish and said that I will install it myself. It said in the instructions not to install it until after 5:00 pm. I hooked it up and could not get a connection. I called Customer Service and was advised they would set up a work order to see if there was a tech in the area to check the wiring as they saw I had a signal and if there was a tech, they would cover one jack.

I recently moved and shut off my service with Dish TV and my new residence didn't allow dishes. Because I had fifteen months left on my 2-year contract (ridiculous), I was required to pay a disconnection fee for the months remaining on my contract. I do understood that, although when I talked with their representative regarding the disconnection, I was assured that there would only be a $20 charge per month debited from my checking account until which time the total amount was paid.

Since getting my new DISH TV service 50 days ago, I have lost service for 6 days due to snow on the dish. That's 12% lost services. Their only help was a $5 rebate. They would charge me $15 for a service call for this new service. The last incident was after a light 1" snow fall! I conclude that the Rochester, NY climate is not compatible for reliable DISH TV service. I regret getting DISH TV. Any class actions out there?