DIRECTV Reviews

Do not ever take any package deals from these People. Their service leaves something to be desired. You never can get a English speaking person to talk to you so you have a communication problem to start with. Never add them to auto pay. Ever since we have had their service our bill keeps going up. Their equipment is inferior. I have had to replace their cable box before. As soon as my contract is up I will cancel. You should think twice about signing up with this company. Look at the negative reviews!!!!

Very disappointed! There is NO voice remote with DirecTV. So convenient with Comcast Xfinity!!! DirecTV has hardly any free movies, even though I have one of the higher dollar plans. It's very difficult to navigate, unlike Xfinity. Signed up for this at Costco. I'm headed back to see what the early termination fees are so I, hopefully, can switch back to Xfinity. They are constantly trying to up-sell you while you're trying to find channels. AT&T - I should have known better. My bad.

After being a customer for 20 plus years in an effort to reduce expenses I decided it was time to switch to streaming service. Because my bill had just reset 3 days prior they told me I would have to pay another full month of service because as of a year ago they changed their rules and no longer prorated bills. (Although when I switched plans they had no problem charging me more on a prorated basis.)

Customer service representatives that apparently do not know what they are talking about give promises to customers which are false and customers are made liable. Love watching NFL, however do NOT recommend DirecTv. I have been a customer for 5 years and up until this past year put up with the subpar customer service but have reached my limit. I hate to write a bad review for any company but felt I needed to write this one. If you want to be lied to and badgered monthly on the phone to add more services, try Directv.

I was a DirecTv customer for 22 years. I recently was in the process of moving and they failed to show up for the appointment. As the window was closing I called to check the status of the appointment and they stated that they were overwhelmed with appointments and could not come out for another week and a half. I contacted both customer service, followed by customer retention, neither could assist. When I told them that if they could not find a solution to this issue I would be forced to look elsewhere they seemed disinterested, I canceled my service and within 5 minutes my signal was turned off. I called Dish Network and at 8 am the next morning there installer was onsite. I ended up with a better package and a veteran bonus group of channels at a price roughly 2/3rds of what I had been paying. AT&T took a struggling outfit and finished it off...

After promotion period expired my bill jumped to $124 for the next month. I then effected a change dropping the premium movie channels to a basic plan. Additionally equipment charges fees were adjusted to bring current and future charges to $55.49 a month for one converter. The next month they bumped up the charge to $59.77 followed by $74.73 the next month. I was promised, at the time of the down grade, that future fees would not exceed $60 through the term of my obligation 12 months in the future. It appears the CEO Randall Stephenson can't live on the 28.7 million in compensation he received in 2018.

I switched to Directv because my Prism costs we continuing to rise almost every month. The technician that did the installing was great but once I started having issues with my wireless genie mini. Had to reset ALL of my wireless equipment several times before the genie would recognize my network. I called several times and the tech support suggested I hardwire my genie! The whole point of the genie was to NOT have to install network cables within house. After going through that for several months I chose to discontinue the second room and wanted to return the equipment. After over a week of no return label I called AGAIN. After having the hardest time understanding the support person and 20 minutes later I was FINALLY pointed to website to process a label.

DirecTV could not provide service at a new address and told me they had to cancel the service and the contract. Without my knowledge, they started billing me again but I had no idea because the bills went to the old house. This ultimately caused my phone to be cut off while in the middle of the bush in Jamaica (using phone for mapping) as I had a huge overdue bill associated with my phone account. It then took 2 weeks and literally 50 plus hours on the phone and an official complaint to the FCC who finally got someone to contact me with authority. Them overages were eventually credited but not fully and we were offered a 150.00 gift card for the many hours and inconvenience but we never received that either. This company's track record of abusing customers is not a good one (just read all the reviews) and they should not be allowed to operate!

Had Directv for 5 years now. Moved to a different state and new equipment. 9 mo later I get a bill stating that I owe from 5 years ago that my old receiver that they just received had PPV that was supposedly purchased. Why didn't they find it out even 4 years ago. I don't understand why it would take so long. Stuff like this is why so many people are leaving DirecTV. I'm gonna a pay an early cancellation fee and move on to better. The early cancellation fee is because of the new upgrade equipment with a 2 year commitment.

I will never use Directtv again. After service drops daily I called to have someone evaluate problem. NO ONE showed up for appt. Had to set up new appointment missing work again. Technician could not originally find problem and insinuated that we were making problem up. As he began to leave service started acting up again and he just laughed it off and changed equipment. After multiple other problems between them and ATT internet service I decided to cancel service. Now they want to charge for early termination of $480. I asked why and they said the new equipment had new contract. I was never told this and would not have agreed to that charge. Very unhappy and will forever warn my friends and family to not use Dircttv or att internet.

If you call AT&T for scheduling a service call, be prepared to spend a minimum of 30 minutes on the phone. I have always had someone answer the phone promptly; however, the problem is that the service is scheduled from remote countries, mine most recently from the Philippines. The computers there take at least 15 minutes or more to search your account, then accessing the calendar takes more than 15 minutes. Really doesn't make sense that to save a buck on paychecks for employees in the US, that AT&T would rather provide such low level, 3rd world country service. I always offer to use my computer to search a website for scheduling because their computers and internet are so below par. Seems as though AT&T would provide fiber-optic internet wherever their employees are located, since they are a provider of internet services.

We actually overpaid our service for one month prior to changing to Dish Network. We only changed services because Dish Network now works with Google Home and it's great by the way. I liked the AT&T service except for their remote access to the GENIE doesn't work very well but all in all we had no other complaints. So after the change from AT&T to Dish Network AT&T ADMITTED we had overpaid and now refuse to send our money back. I told the guy on the phone he was just stealing my money and I would be posting his thievery online today so here is my story.

I was almost run off the road by one of your drivers in Kansas City on Hwy 71 with MO license plate #3CC G50. He either changed lanes without looking or regard for whether or not anyone was next to him (or both). When I honked at him to alert him that I was driving there, he rolled his window down to flip me off and continued coming over into my lane nearly causing an accident. You should get him off the road immediately, if not, sooner. He is not only a bad image for your company losing his temper and flipping off "could-be-customers" but is also extremely unsafe and clearly doesn't care if he costs your company money by causing an accident.

So I order DIRECTV last Nov 2018. I had to put down a 199 Deposit. The sales rep let me know it will be refund back to me a year later. I called to see if I will get a refund and I was told that the 199.00 was non refundable. If I would of knew that I would of kept my 199.00 and downloaded Netflix and Hulu. My bill was suppose to be 85.00 dollars a month I’ve been paying 140.00 a month. The tv freezes most of the time and always have to reboot.

I had DirecTV service for over 20 years: first in two residences at the same time, then in a new residence in a different state. Before they were taken over by AT&T, I had zero complaints, perfect reception, and outstanding customer service. Not so anymore. Having moved to another area, I canceled my account. Their was not a UPS store to turn in the equipment, so they stated they would mail me a recovery box.

Well we have been satisfied with the DIRECTV service overall, we originally switched from another service provider because DIRECTV was saving us money. What we did not know is the first year of the contract was saving money however the second year the price doubled. This is information I would have liked to of known prior to agreeing to the contract. Now the only way out is to get out of this contract is to pay a $200 early termination of contract fee. We will know next time what questions to ask.

I've been a DirecTV customer for years! I have never been more disappointed in their service than I have since they've gone under AT&T. My Genie freezes and drops connection "numerous" times during the day, and yes my home internet connection is fine and my genie is close to it. I've missed several programs because of it, and can't watch a TV show without it freezing and self-rebooting on its own. They replaced my genie with a new genie box twice and I continue to have the same exact problems. In fact, about 3 or 4 hours after the tech left from installing the last new box, I got a text from DirecTV wanting to know if the problem is fixed. I responded and told them no because the same exact problems are now happening with the new box. That was about 3 months ago and I still haven't received a response.

I canceled my service with Directv and was promised a refund via a Visa card, after Directv, AT&T received my equipment back. The equipment was confirmed received. The promise was that I would receive the Visa Card within 6 to 8 weeks, after returning the equipment. This was over 3 months ago. After reading numerous reviews, it appears this is common practice of DirecTV, AT&T. DirecTV, AT&T, took money from my bank account for a month I did not have service, due to their prepay policy.

Over the 2 year contract the equipment installed by them constantly glitched. We thought it was the weather at first but after a while we were noticing it happened all the time. We called Direct Tv. They told us we needed to pay another 200$ for new receivers and pay for the shipping too. We didn’t think that fair so we have ridden out the contract and when I tried to end it they did everything to close it and they told me I had to close on a certain day. They tricked me into closing my service off on a day that forced me to pay another month. Even though I didn’t get service because they don’t prorate. What a rip-off. I will never do business with this crooked sorry company again.

So as July 3rd I've had Century link bundled with Directv. The nightmare began! My FIRST bill was 1,347.44?? Of course called to try to get them to fix this inconvenience. After being on the line for 2 hours, I finally got answers. Directv charged me as if I was purchasing the equipment and no bundle or promotion was added to my account. Bringing my bill for ONLY cable to a whopping $1,078.44. Long story short 5 months in and I'm still dealing with this problem. Now only to find out DIRECTV has charged me $1,342.91 in the course of 4 months! Now Century link who is partner with them want to send me to collections because Directv has yet to fix or reimburse me!! Worst customer service by far! Not to mention you get hung up on even by managers and supervisors!

After having to cancel my service at two properties due to broken commitments and to hook up my TV, I had to pay for an entire 3 weeks of service after my cancellation because somehow AT&T hasn't figured out how to pro-rate. After sending all my equipment back, they sent me an additional bill for equipment that they had lost and service for the next billing cycle. I tried to call DirecTV / AT&T to straighten the misunderstanding out and was hung up on by their automated system twice. After a collections notice, I finally got in touch with someone who essentially said "too bad" pay the bill. If you're even considering using AT&T / Directv... DON'T.

Was a DirecTv customer since 2001. Sept. last year we had a tech visit our house to give us advice on possible upgrades. Tech said the wireless upgrade would require a 2 year contract. We said, "No thanks." I went to cancel Nov. 2019 and they're telling me the tech visit was an upgrade and they're charging me $180 to cancel the contract. Spent 3 hours on the phone explaining an upgrade never happened, never received any wireless or upgraded equipment. I asked for a copy of the contract I signed, they couldn't produce it. Will never ever do business with ATT or DirecTv again. Overpriced service and they jam long time customers on the way out. Avoid like the plague.

Read reviews before you sign. Don’t get trapped like I did, the AT&T cell store in Sulphur LA sold me on Directv, first of all he promised no install fees. He lied about that. The other I signed on for one channel my cable company didn’t have and the guy at AT&T store didn’t mention to me that they discontinued the channel even though it’s on the paper, it took two weeks for them to come out and did a horrible install job. I was not happy, it was installed on a Saturday. I called to cancel Tuesday they charged me 268. For install and 480 for disconnect, long story short don’t even try to call customer service. Worst I ever seen. They can’t explain anything and you cannot understand them. Do not get Directv!!!! Almost 800. For poor service for two days.

?This company promises 1 thing and delivers another. They promise discounts for auto billing that never happen, they promise no fees for service with Protection Plan and then charge you for replacing a defective genie, You contact customer service and they offer NO help. I have to go to the corporate store to get anywhere! This company operates with sub-standard practices and customer service! I am extremely dissatisfied with them and wish I had never signed up! The only way out is to pay $10 per month for remaining time on contract... For me that is 19 months! That's a lot of money to leave a company that has not kept up their end of the contract!

After AT&T bought DirecTV, I had them combine my bills. For over a year and a half, I would get one bill around $45 and the next month it was $350. I called to inquire and the response I got was that DirecTV couldn’t get the bill to AT&T before they sent it out. I then asked for my bill to be separated. A month later when they were still combined, I called back and again asked for my bill to be separated. I was getting frustrated because the service representative kept using the word “decombined” but for some reason the “de” was being cut off on the phone. When I finally realized what they were saying, I apologized and explained that “decombined” is not a word. They then told me it would take 2 months to do that.

They took out all of the new cable lines I had spent days professionally installing. In my absence, my 70 year old mother switched to Direct tv, when I returned I could not believe the crappy job they did. Wires hanging everywhere, all of the new stuff I installed was replaced, or just removed, then when I wanted to add a tv, they wanted to drill holes in a brand new ceiling. I had everything perfectly labeled and they felt the need to remove it all. A child could do a better job at an installation. Worst job ever!!

There is so much to say on how bad DirecTV is. To start, they will randomly bill you extra for shows you didn’t even have or want. You have to call them to get it settled and when you threaten to cancel their service, they’ll offer a few free channels. Ironically enough, these channels will stay on your bill after the “free period” ends causing you to pay for them, until you request them to be removed. Then later, they double your bill yet again and you go through the same process.

DirecTV has a terrible policy that states that the dish they provide during installation does not get removed by them when service is canceled. I must now pay to have DirecTV's Dish removed from my house. I will NEVER recommend DTV to anyone. Terrible Policy DTV.

We have been with DirecTV for over 10 years! Over the past few years it has continued to decline and the customer service has become a literal joke. If you're not keeping an eye on your statement we found that you will be billed for items you have either cancelled or not subscribed to and good luck trying to cancel it! I can pretty much guarantee that I have spent at least 20 hours on the phone with them just this year fighting over our account!

Anytime there is a storm, you have no television. Upon closing out your account, they send you a box to return everything. You have to do their work. My package was lost in the mail. Spent hours upon hours on the phone trying to resolve. Still was being told I have to pay $238.50 for their lost package that they have no tracking number or any information about. Miserable experience from start to finish with this company. I also was not told that I would not be able to receive any Philadelphia sports. With all the other options out there, find something else. This company will not be in business very long with this model and customer service.

Remote issue. Took transferring 3 times to get someone who knew anything about DTV! Level one was someone typing DirecTV and reading aloud from Google (I am sure was what I Googled already!) and 2 was able to ask right questions but no results, 3 knew more and finally said he was stumped. The lack of knowing your own product to help me is astounding. Jumping ship for sure. There are plenty satellite options for rural America for no cable option folks.

I opened a new account for the “choice all included’’ TV plan two months ago. After the day I have this TV plan. I have a very painful experience for the billing. This company tricking on the bill. On the first bill. They changed my plan from “choice all included’’ to “select’’. Which is about $20 dollars more than the “choice’’ plan. The second bill they changed it from “select’’ to “entertainment’’. The bill from $58 of the original price jumped to $113. I called the customer service over twenty times. But they didn’t do anything. Until last week.

My husband was very ill with cancer as he signed a contract for 2 yrs. Outages were far too often and service was poor. He died Sept. 2, 2019. the account was closed and their equipment was returned to them the last part of Aug., a month before he passed, they are billing him 44.00 for the month of Sept?? I am talking respect and principle, which I, as his spouse, clearly see none.

We got multiple robo calls confirming our appointment. Then a robo call that we missed our appointment to fix our Directv. Customer service is nowhere to be seen with Directv. It is just a pile of faq's. My wife spent over a hour on hold trying to call them. Our unit is still broke and I just spent 15 minutes trying to get a appointment but never got through. Maybe my wife has more time to sit on hold but I don't.

I think this service and customer service has been unbearable since we started over a year ago! This had been worst cable service I have ever had! DVR is horrible if it’s record when services are not to par it records just that way. I truly hate DIRECTV.

Old RC 73 worn out. Purchased a new one. Now cannot program Home Theater audio, mute and volume control functions into the new RC 73 since Directv removed A/V 1 and 2 functions from its remote setup menu.

Keep looking if you’re interested in DirecTV. Prior to the AT&T buyout, DirecTV’s customer service was outstanding. We were customers for 20+ years. Every time our loyalty discounts ran out they always found us new ones to keep our bill as low as possible. Once AT&T took over...forget it. Customer service dept was shipped to a call center overseas. They wouldn’t offer new discounts after being a loyal customer for years. We told them Spectrum was half the price and they didn’t care when we said we were leaving.

Disconnected several long held telephone calls for technical support. Representatives are located in another country and provide NO assistance. They transfer to technical support and the call is disconnected or referred to an unlisted number. ATT is nothing but a money hungry provider! HD channels are micro blocking and I can call all numbers listed, received no assistance from ATT.

Customer service reps are big fat liars over and over. We were were lied to after about 15 or more calls more. Lies. No help. No resolution. Just lies lies lies. Even the package we were guaranteed for 12 months was a lie with the first month bill. The worse company ever I have dealt with. They are a minus zero in my opinion.

Thieves. Liars. Scammers! These people Signed me up for an Extended 2 year contract tv and 1 year contract internet when I was told I would only be on it for a year. Then when I moved to my new apartment I called them and told them I was moving and they said they didn’t service my new area. So they agreed to waive my early termination fee and to return everything. So I did this and months later I got mail from a credit agency saying I owed $283.80 for early termination fee.

After receiving a bill, well over my monthly amount, I contacted DIRECTV and we settled on them sending a "Visa gift card" worth $200 to cover this bill wrongfully sent. I never received the card, was forced to pay the outrageous bill or have my service disconnected.. I paid the bill (to have power restored until I find another provider) at 3pm on a Wed and still had no service the next day. No one would give me a clear reason to why I paid and still had no service restored and told me that it would be on "that night". Worst customer service EVER!

As a 5year customer of Directv, I called in because my bill doubled yet again as it does every year. My first call started about 7:30 and lasted over one hour and fifteen minutes. The last hour with a women repeating to me she was still waiting on a loyalty customer manager to assist me every few minutes, only to be hung up on. So I called back and my customer security code amazingly doesn’t work now with this new representative, that now wants to reverify all my information, reason for calling blah blah blah... So after about 40 minutes I get transferred to no one because I got again.

We were customers for long time with automatic payments, we changed credit cards for expiration reason, our payment didn't go through. They call us, we did the payment and put the automatic payments again. A week later they cut our service because we have a bill past due. I called and wanted to speak with a customer service representative. The computer said you need to pay your bill in order to continue with your request.

Long long story but I have to share. A week or so ago our main DirecTV receiver went out. Original equipment. Contacted support and spent a good 30 minutes trying to explain to the guy that I needed a new receiver. He kept asking if I was upgrading or replacing. I told him the receiver was bad so I presume I need a replacement. By the way I have a monthly protection plan.i literally was on the phone for over an hour. Finally he seemed to understand and supposedly was sending a new receiver, 2 day shipping.

Poor Customer Service. 4 calls made to change my service address. On the 4th call I spoke to 4 different people to find one who knew how to change my address. After they dropped 2 of the 4 local channels I cancelled my service. 6 weeks later and no prorated refund. I'm told it was just entered into the system and refund will arrive in 30-45 days. What poor service. Never again.

Without any exaggeration for the last two years there has not been one single day go by without some type of problem with my cable! Whether it be pixelation or volume out of sync or from a long list of other problems I can see why they are less than Comcast! Their product is crap! I like when you watch something from On Demand like Myth Buster you get commercials that you can’t FF through. Plus the added fun of having it now on your hard drive taking up room. If you want to delete it you have to FF all the way through it (except the commercials) to get to the delete!! Of course, if you're not fast enough it starts to play the next episode and then it’s stuck in your hard drive. I could go on all day, but I won’t. Don’t go with them!!! Pay the extra for some other cable company... Tomorrow, I will call Comcast and go back to them.

Would give a negative star if I could. We have DirecTV since 2018, but they keep taking away channels. When you sign up for DirecTV you automatically go into a 2 year contract. What pisses me off is that yes they take channels away and expect you to pay the same price for your tv service, like I sign that contract wanting those channels for that price so if you take them away lower my price! I called asking how I can get those channels back because I love my channels and they said I have to change my package deal! They are just so unfair!

After fulfilling a 2 year contract with DirecTV, I cancelled my service 1 day into the new billing cycle. I returned my equipment as soon as they sent me the paperwork. I received a bill for the new cycle and since I had auto pay it automatically came out of my bank account. When I called to ask them to refund my money since I no longer had the service, they told me there was nothing they could do about it. It was company policy to charge for the entire cycle because I had not cancelled it the day prior to the start of the cycle. I asked them to prorate the charges then for the 1 or 2 days. They refused saying that it was lawful for them to charge the full amount since I live in the state of Oregon. The person I speaking with had a very poor understanding of English & I could hardly understand him. I asked to speak to a supervisor that I could understand. The "so called" supervisor continued to say, "Sorry, there is nothing I can do for you."

In the past, I have been very pleased with the Directv customer service. Since ATT took over, this has gone downhill big time. I recently had a billing issue and I have spent 5-6 hours on multiple calls trying to resolve this. I have also had a chat that lasted over an hour. No one that I talk or chat with ever has any authority to make changes. They refer me to a supervisor and then I'm told that I need to call another number. The Directv service works well, but you better hope that you never have any issues that require customer service.

I signed on about three years ago and was fairly happy in the beginning, but as time went on, the prices increased and service decreased. First, although I am not hard of hearing, I often had to turn the volume up to 100 before I could hear what was being said on the program. The pixelation increased to a point where at times I had to turn the tv off as it was un-watchable. After about 2 years, the box went bad and I had to return it for a replacement which meant losing all of the content I had recorded. Incidentally, any time you have to call for any reason you speak with a person whose native language is not English which makes it very hard to communicate. There were also many times when my favorite programs were not offered any more for no good reason that I could determine.

I renewed my DirecTV Account til November 2019. Earlier this year, March 2019, I called to get assistance as the receiver for one of the rooms didn’t work. After troubleshooting and it still didn’t work. We sent the receiver back and got another. Dish has a better deal, so I called to get my contract expiration date. They said March 2021, because I got new equipment. I didn’t. It was broken. I never verbally or in writing agreed to this. They will not let us out of our contract. Never EVER do business with this Fraudulent company.

I have been Direct tv customer for seven years and just recently disconnected my service. I had such a poor experience with direct tv AT&T. Customer service promised me discount and how much my bill supposed to be every month if I sign a contract for one year when I moved to a new location. My bill came up outrageous so I was frustrated when I called customer service and no one was able to help me even a supervisor so I decided to canceled my service and then I told them since I was promised for all these discount and they were unable to provide me I am not responsible for early termination fees, so basically customer service lie to me to sign a contract. It came to a point when I make a call to them to discuss the bill, they literally hang up on me for so many time. Direct Tv AT&T is the worse cable company I have ever come across and well as customer service department, I will not recommend anyone to choose them as their provider.

I have had DirectTv for over 10 years. Through the years I have had issues with them and price increases. I have worked through or let go of them after zero consideration from customer service reps and managers. Currently DirectTv has been in dispute with a network for at least three months. This is one network that is very important to me so I can watch a team I have been a fan of my entire life. I found out a city down the road has the station I need and pay for. I asked DirectTv if they could give me the channel from another coast because I can see it in my channel guide grayed out. I was told “no” by multiple levels of customer service, they would not listen, kept talking over me like a script and I was even hung up on by one manager at the highest level of customer service.

After being a customer for close to 25 YEARS, 1995, I decided to upgrade to 4K. Af first I was told I would cost almost $400 to upgrade. After waiting almost a year and calling five times I was told they would upgrade me for free due to my loyalty as a customer. They literally have set five appointments with four hour windows and cancelled all five of them, advising each time that they do not have the equipment. That’s 20 hours of waiting like a fool.

DirecTV lied to me from the start I signed up on Thursday and called to cancel Friday. They told me that it would cost me a early termination fee but when I signed up they told me I had 48 hours. And they also said I could use A senior citizen discount. When I called the lady she said they didn't have that plus I didn't get the channels they said I would get. I called on hold for 1 Hour and 12 min according to Alexa. HE said I had to pay extra to get the channels I had with DISH NETWORK. Please stay away from AT&T and DirecTV.

I had DirecTV for several years. In June, 2019 I paid my invoice (NEVER late in payments) and then was offered an attractive deal from another source so, I committed to the change and cancelled my DirecTV, returning their equipment. In 3 follow-up calls over next 3 months, I was promised my $59.88 over-payment refund, "I see your refund is being scheduled and payment should be made within 2 weeks." Nothing! They lied. Now, in October, I have sent notice to their corporate office of the CEO giving them 10 days or I file suit in small claims court asking for my refund + court and other costs + my 7 hours of time in pursuing this matter. DIRECTV/ATT ARE ABSOLUTE CROOKS! I DISCOURAGE YOUR USE OF DIRECTV.

Spent over a hour on the phone and talked to 7 people and none could help me get service for my 2nd home on a full time basis without having me set up a second account and charging me double for the plan I currently have. Every time I talked to the new person I had to state my name and phone number and re-explain my issue. I finally hung up very irritated and am now dumping DirecTV after being with them for 20+ years and moving over to Dish....

I have been a loyal DirecTV customer for over 20 years. I had a problem with my receiver and was told I had to upgrade to a HD. They told me this upgrade was mandatory as they were changing their system but there would be no additional cost to me. I agreed to get the newer system but when I got my 1st bill it was an additional $30.00. I called what is now AT&T and was told that I would have to pay this additional amount for 3 months but then they would send me a rebate as it was added into their system. So, 3 months go by, no rebate & the 12 month promotion I had went bye bye. I called again and was told there was never no deal for the upgrade & they didn't know why someone would promise me a rebate!

I’ve been a customer for over 11 years and I am canceling it within a month if my situation is not resolved. Over four years ago we had a problem with our dish and they came to the house. It was in the winter and our dish had been located on the side of the house. The tech said we needed a new dish and he wanted to put it on the roof. We didn’t want it on the roof. He said due to all the snow on the ground he could not dig a trench to locate the wires and that was really our only option. We told him we didn’t want it on the roof. He said then we wouldn’t have adequate service. We said if they relocated it to the roof when we put a new roof on, which we knew we needed soon, what would happen. He said they could relocate it to the ground at that time. We asked if we would be charged and he said no, if we called and explained what happened, they wouldn’t charge us.

I moved canceled my account over a month ago and returned my equipment. They are still sending me bills adding late fees to an account that is canceled. Each phone call is over 30 minutes with no resolved. This is my 5th call. DO NOT GET AN ACCOUNT WITH THEM. There are much better options out there!!!! Run!!!

We had DirecTV for a good many years and always paid our bills and did what we were supposed to do. After our contract ran out, we decided due to the increasingly higher prices even during our contract we would look around. We were approached at our local Walmart by representatives of DirecTV, the little guy said he could beat every price we had been paying and that they had all new and improved equipment and that we had nothing to lose and everything to gain if I would resign up with them.

Updated on 01/09/2020: In October my bill went from 147 a month to 401 a month. I received a credit in the mail for $401 from DirecTV so I called and reconnected. The customer service representative that reconnected me told me that I didn’t owe anything at the time. I was bundled CenturyLink. Now I owe CenturyLink for $401 dollars. DIRECTV will not give me a refund so guess what. I'm disconnected again and going with Dish. I’ll never do business with DirecTv again. They lied and mislead me. They also said I was getting a $200 good customer Loyal reward $200 visa card. Never got it. Another lie and mislead.

First I would say if there was a negative star rating I would have choose that as 1 is too good for DirecTV. I had DirecTV since 2004 as we are remote and were unable to have anything other than satellite until last year. We changed to the local cable company and that was when it all started and is still going today. Make a long story short the extension to have service disconnected is useless like most of the people that answer the phone for Direct TV.

DTV won't pro-rate canceled account. They are forcing us to pay for 25 days that we won't have any service because they claim they can't prorate billing amount. Also, no credit allowed for the channels they don't provide anymore due to disputes with networks.

We have been Directv customers for over 15 years! Since August of this year I have made at least 6 calls to customer service to have our service completely cut off! On each call I was assured that my balance would be zero and the service was cancelled! Each month after we receive a bill with another month's charges! Today I was able to speak with a supervisor and I believe that the service is now cancelled! The lady was very pleasant when she told me that I have a balance of $250.00 owed! This company has charged us for the last 3 months of service that has not been used 1 time!

Been with DirecTV for 10+ years and recently moved not knowing we could stay with them. Found out we could and after confirming there were certain sports channels we could get, we signed up for 2 more years. Come to find out, because of our location, we can't get them. We were lied to the entire time. To call it even, DirecTV agreed to give us MLB Ticket the rest of the season (2.5 months) and the NHL ticket package free for 1 year. AS soon as baseball ended and NHL started, we lost all NHL games and when I called (spoke with 4 different people) and told 4 different things. 1) "You were never signed up," 2) "Because you aren't a new customer we were told you needed to pay for it" (we were new), 3) "We gave you NFL ticket and therefore you don't get NHL," 4) "Sir, there's nowhere in the system where it says we agreed to this."

My account was debited twice and I have spoken to 5 reps and it will take up to three additional days for a refund!!! Jared made the original mistake! Aiden was the worse, continuously told me that a supervisor was unavailable and assured me that it would have been rectified in 24 to 48 hours, that was on October 17th!!

Directv is absolutely terrible! Even though we canceled service with them after being dissatisfied, they continued to charge our account an outrageous amount of money. When we go to question the bill, want the amount credited, they said they couldn't because our account was cancelled and we have to call our bank to fix it. How can they charge our account if our account was cancelled!? We returned our equipment promptly and got a confirmation email that they received it, yet they charged us for not returning our equipment. They said we needed to wait until the next billing cycle to get credit. Steer clear of Directv/AT&T.

DirecTV is disgusting and dishonest. If you cancel the service they ask you to send the equipment back. If you don’t send it back they charge you large amounts for it. We sent ours back in the time they gave us but still tried to charge us $300 for non returned equipment. Biggest scam I’ve ever seen. I spoke to them 3 times and was promised the charges would be removed. I had to go to their Facebook page and complain to get them to move. Do not use them. They will steal your money.

Almost immediately after I switched to DirecTV I had problems with billing and given false promises. They said I would receive a $200 gift card to offset my early cancellation from a competitor but had to wait 30 days. Two months later I called and after about a hour between three different Reps, I was told it would only be $100 and I should have sent something in to activate the incentive. This was after being sent back and forth between departments where no one knew anything. I had to cancel auto draft after the first payment because they over charged me for features I didn't add and had to cancel. When I cancelled Stars and Cinemax after the 3 month free trial period, they cancelled the NFL Sunday ticket without telling me, which was free for the whole season.

After first 30 days we lost the ability to have any On Demand for all services. It took 45 days, multiple chat sessions (10+), four tech visits, a new box ordered, new box did not work and told needed a new tech visit, ordered second new box, promised it would be delivered Friday, now delayed until next week with zero service. Still no resolution in sight and going on 45 days now. It is so difficult to change providers but it appears that maybe my only recourse since it is impossible to get in contact with anyone that cares to solve the problems without having to take time off work for a tech visit and be told there is nothing they can do. Told new box would require a new tech visit so they want me to take off a full week of work just for TV service.

I have had DirecTV for years. But after being without Channel 5 (NBC) for almost a year and now being without ABC, I decided to cancel my service. Customer service is terrible. I have called many times to get my bill adjusted since we were without our local channels but to no avail. When I decided to cancel the service on Oct 2nd they said that they no longer pro-rate so I would need to pay for service until my billing cycle was up om the 25th of Oct which I thought had already paid for. I called back on the 20th of Oct to ask where to send the equipment and they said I owed another month since they bill a month behind. This company has become a JOKE.

They are way too expensive for nothing but junk channels! Stuck with them and ATT cell service. Had a appt for reinstall of a dish since are roofer had to remove it for a new roof. Had an appt, but wanted something earlier. 1/2 hr on the phone, and got a appt for today from 12-4 pm! Waited all day and finally called at 4 pm after 1/2 hr getting transferred. Some gal in Bangladesh said we doesn’t see a appt for today! WTF! No ball games for me this weekend! Sending their equip back along with their phones! Terrible! 1/2 star! Suck! Don’t have the time for their BS.

Overall we have never minded Direct tv. The other day I went to log in and saw a deal for new customers that was almost 50% of what I currently pay. When I asked why a new customer would get this type of deal instead of rewarding those that already have the service the response was that I was already a customer. I'm in a contract and would have to hundreds to move somewhere else. Not sure why they can not provide the same service to all their customers and not just the ones they want to lock into a contract.

We have been a AT&T/Direct TV customer for years but recently we ended our service with Direct. We are as locked into a contract for 2 years and paid 73.00 per month for the service. Which was affordable for us. Now after our contract ended we got hit with a bill of 124.00. We tried to get Direct to work with us on this but they simply wouldn’t. We explained to them that we don’t watch 124.00 worth of tv a month. We also had channels that we were paying extra for that we didn’t subscribe to (regional sports channel, outdoor channel). Also we was paying for about 10-12 home shopping channels and they told us that the home shopping channels are a part of the package. I mean come on now. Who the hell wants to pay for that many home shopping channels?

I normally don't write positive or negative reviews but ATT (DirecTV) has by far been one of the worst experiences we've ever had. We signed a two year contract, we weren't happy at all and we tried to cancel but we had to pay the outrageous cancellation fee. They lure us in and made false promises. We cancelled when our contract was up and they STILL charged us two extra months. I've been on the phone with them multiple times (each time more than 30 minutes). They either don't take notes or the departments don't communicate with each other. These make me sick to my stomach. They are polite on the phone but they can never get things done the right. Four months after we cancelled we are still receiving late payment email, it is unbelievable.

Be careful with the way you pay your bill. I you choose to pay your bill with automatic payments from your debit card like I chose to do, Directv will continue to take money out of your account even after you cancel the service. I was told by my banking institution that my only option to stop this was to have my debit card cancelled and have another re-issued with a new number. This has gone on for two billing cycles so far. If you decide to cancel, make sure you give them notice before the end of the billing cycle. I waited until the morning that the new cycle started and even though I was told by the customer service agent that I would not be charged for the upcoming month, I did get charged. Then they claimed that the equipment was not returned and billed me for non-return of equipment (5 weeks after it was sent back).

The installation is a mess. DIRECTV was supposed to be here between 8 AM - 12 PM today and no one arrived so I called and was on the phone almost 2 hours!! Then after 2 wasted hours they informed me that they are unable to come until Saturday now because the technician is busy. It is on directv to send the technician when the appointment is scheduled. I will be canceling and going to someone who appreciates the business!!

Been a customer 2 times. Never again. First time had service for over 10 years. Had one of my receivers Sony go down. Went to a retail store. Bought a Directv receiver. Few months later changed to another service. Directv bill had gone up. Call to turn service off. They told me I was still under contract. Charged me 475 to turn off and made me return the receiver I had paid for.

We signed up for new service at our local Sam's Club during a promotion. The promised monthly price was not on our first bill so we called customer service and was told that it sometimes takes a couple billing cycles for the promotion discount to show up. The second, third and fourth billing cycles, discount is still not showing. We called again and were now told that the promotion was no longer available. After my wife arguing with them for almost 30 minutes we were told there was nothing they could do. We told them we wanted to canceled since they did not honor their agreement. We were told that we would have to pay the early termination fee if we canceled. We argued that they did not honor their side of the agreement and therefore we should not be responsible for the early termination fee. More arguing and got nowhere. VERY SHADY COMPANY! I would not recommend them at all!

We have been with them for 20 YEARS!!!! Now have stopped services with them. Every year the promotions expire then your bill doubles! Same old song and dance...you call in and threaten to cancel and only then they [DIG DEEP]. Your price depends on who you're talking to at the moment. When this happened again this year a customer service gentleman gave me a similar rate as my last year and said it was good for one year. Then our account was nicked for the higher amount as if nothing had been changed. I called in and asked for a supervisor and a woman name Shannon talked with me and said there was a blank section on the date that I called in. After 2 hours on the phone I asked her to disconnect our service. She did not care. Gave me the feeling she enjoyed saying "SORRY TO SEE YOU GO"!!!! AT&T HAS TERRIBLE CUSTOMER SERVICE PEOPLE. Never was treated this poorly before AT&T bought them. Go Comcast!!!

I have had Directv services since 2015. Prior to AT&T's takeover their company prided itself on customer service. After the merger it appears that AT&T is trying to put Directv out of business. Even though they bill a month in advance they refuse to prorate your service. I cancelled 15 days prior to my billing cycle and they waited until my billing cycle was complete to officially deactivate my service. I can see why they are losing millions of customers annually.

Our contract was ending September 8, so I called customer service before asking if there were any promotions available as our current pricing was $56 and it was going to increase to $120. I was told there was nothing they could do for me besides lowering my package. I stated I would rather cancel the service. The agent told me my promotion ended a month before my contract ended... How that happened makes no sense because I signed a two year contract two year price protection the same day! The agent explained he would give me a credit so I would not experience a difference price since he could not explain why they did not end on the same day.

I cancelled my service with Directv that I had for 13 yrs. EVER SINCE AT&T took over it has went downhill, bad service, pricing went up dramatically. Since 8.23.19 I have been waiting for my credit of 186.57. I followed up on 10.4.19 and was told that it takes 45 days to process any refunds. I called back today 10.15.19 and was told that they barely processed my refund yesterday and it was going to take 14 to 21 days to process. They then gave me another phone number to a subcontract company that does the refunding. They stated they didn't have me in the system...call back when I have a refund # not a confirmation number.

When the contract period end the price of DirecTV/ATT Internet jumped $130. When contacted, no promos or programs were offered to keep our business. We were advised to consider changing after the end of the billing period. A week later during cancellation by phone we were informed that we could not prorate the internet service and would have to pay to the end of the billing period that just started.

Terrible customer service won’t listen to customer. After charging the wrong price promised 4 months ago. Trying to cancel service going nowhere . On the phone for over 1 hour and still not done waiting for customer service. Requested cancellation kit and still have not received!

Dtv will try to rip you off every chance they can. They will increase your bill slowly until it up over 200 a month. If you set your DVR for a sports game they will bait and switch to whatever station that fits them best. They will also switch you to $K to up-sell you and not record on the other. Stay away. Go with a free and get your tv off the internet.

My husband and I had to cancel our plan, we needed to bundle services and they did not have the internet strength that we needed. We called and got someone on the phone and when I told them we needed to cancel before I could say why they hung up on me, we called back in got someone else and I told him we just got hung up on and needed to cancel our plan and he hung up on us too. Called back in AGAIN and they kept redirecting us to departments that could not help us. We were transfer three times before we got someone on the phone. I explained to her what was going on and she proceeded to tell me that the first person who hung up on us scheduled our services to be canceled.

I have had DirecTV for 4 years and was frustrated once a year when they would up my rates. I would call and complain, they would give me another promotional discount for a year. Until this year when AT&T took over. My bill went from $112.00 to $176.00. I was told there was nothing they could do. I cancelled my service mid billing cycle expecting to only be bill for 15 days. NO - AT&T doesn't prorate your service. I was charged a full month. Don't use this company...

I had DirecTV for over two years. Their channels gets worse and worse and I was forced to pay a high monthly fee for valueless channels and programs to watch. I had to call three times to cancel my service. Several times to get the charge right and return their equipment. I was told conflicting information. I finally returned both equipment as required. But, they said they only received one. They didn't give me a tracking number and they did not track either. So, they charged me for one unreceived equipment. I called and told them I had the receipt showing I returned both. They insist to charge me until they receive the second one, which could be lost in mail, which is NOT my fault. They do Not track their shipping and they just charge you even if you returned the equipments. It cost me many hours many calls just to cancel and get my money back. Worst experience ever!

I was a DirecTV customer before AT&T bought them and did not have any issues with anything before that. Since then it has gone downhill. My husband passed away this year and our account was in his name. When I called to make some changes to my account they refused and even though I was listed on the account and had all the password and account info told me I would need to visit a local AT&T store to change the account to my name. I did this and the staff at the store were all completely confused about why I was there saying they had never handled that kind of request before. The manager tried to help me by getting someone on the phone with the DirecTV account department. Long story short we both wasted over an hour of our time trying to do this with no success. I left having accomplished nothing.

I am in the military and was deploying for a year so I cancelled Direct TV. I sent my equipment back and received an email from AT&T that they received all the equipment. A week later I received a bill for $195.31. I called to find out what it was for and they said they had not received the equipment. I had them check and they agreed that idly was a mistake and they did have the equipment. I was concerned that they still had my auto payment credit card on file even though I no longer had a plan with them and wanted to make sure my card would not get charged. They guaranteed me it wouldn’t. Well it did and after 18 phone calls (everyone guaranteed that I would get my refund) I have not received it. I told them that if I owed AT&T money for months I would be charged additional fees but there is no sense of urgency. Because of this I will never be another AT&T customer regardless of the cost.

DirecTV has the by far worst tech support of any other company I’ve used. Not only are their tech supporters over the phone are beyond difficult to understand because they are all foreign, but their on the ground technicians in the Hampton Virginia area are horrific as well. If I typed out the DISASTROUS service we received in the last 30 days, I’d be writing a book. Between the beyond RUDE technicians to unacceptable non working service, DirecTV is by far the most trash out of Verizon, Cox, and Dish.

Like most people now I only have internet at my house and I stream everything. I'm a huge Titans fan so Purchased the Sunday Ticket streaming service. I was in Florida at the time so I could watch the Titans game there. I come back to Tennessee and all their games are blacked out so therefore I just spent $241 on a service I only purchased to watch the Titans play, yes I know they are not good but I still like to watch them. Big waste of money and false advertising in my opinion. Oh and I called to make them aware of the situation and they couldn't help me, refund my service fee nothing. Hopefully this helps someone else not make the same mistake I have made.

As a senior on a fixed income when my new DirecTV bill went up $20 I called customer service and asked for a loyalty discount. Was offered $30 off per month for 12 months. My happiness over this was short lived. When I didn't receive confirmation I called 3 days later and they said no such discount exists. Have been reading on the internet about people having the same problem. Since DirecTV was acquired by ATT, I feel they have resorted to deceptive business practices. Will be canceling after 20+ years.

Ordered NFL package on phone, they asked if I wanted the 3 or 6 month payment plan. I have had this package for over 15 years. I received bill looking for the full amount of payment bringing my bill to $568.75. I called. Was told they would adjust and not charge late payments. Received two emails for LATE PAYMENTS. Called again today (10/14/19) and was told my service was going to be terminated. Now I have been told that I will not receive any late payments and to just pay the monthly fee for the NFL package. I requested an email confirming all of this and guess what - they DO NOT EVER put anything in writing.

We had decided to cancel our services because of the numerous service calls we had to deal with which did not fix our issue. They tried to charge us for their equipment failing even though we had the protection plan. Before the cancellation was finalized, we decided to inform this horrendous company that we would be keeping our services. A few weeks had gone by and our services stopped working so I called to find out what's going on. THEY cancelled our services anyway.

I have had NFL ticket for years and I cannot wait for someone else take this away from them. Trying to record games is a nightmare, you have to choose from 3 channels when you want to record a live game. Why three channels? Makes no sense. 25% of the time it does. It record the game, this really sucks when you have a game you really want to watch.

When I terminated my service because I was moving they charged me for another month 230.00 dollars. I was three days into my next cycle when I called to close my account. I was told I had to pay for the whole next month even though I closed my account. The worst company ever.

I have had DIRECTV for over 6 years and but finally decided to cut the cord. I called and canceled, returned the equipment. I have confirmation of the return but they still took $191.43 out of my acct.

I recently ran into another problem, their programming of the baseball playoffs. I called, reported the problem, but it actually got worse. Obviously, playoff schedule changes with certain wins or losses. The rest of the world knows this, but DirecTV, even 36 hours out, isn't changed.

I have been with Directv for many years. We decided to cut the cable and move with the times. Of course it’s been a nightmare ever since. I returned the equipment as request, received an email confirming they received everything and then a week or so later I get an email that they’re charging me $293 for unreturned equipment. What?? So I called within minutes of receiving that emailed billing statement and spoke with someone who promised to stop the payment from processing. Two days later it processed and it’s been an ongoing war to have them refund this.

Horrible service. I have had to call many times in 2 weeks and every time got a different answer. And double charged s payment. Now fighting to get my payment reversed... Here are more words bad, language barriers all outside of the country reps.

All I want to do is cancel my service, because the price went from $45 to $99. After countless hours on the phone and on chat, I was given (miraculously) $31 offer. I called back ONE hour later to accept, and guess what? That offer no longer existed....3 days, over an hour each day, and still nothing. What a joke and the most frustrating customer service ever. 4 different departments, 4 different answers, and "the back office" twice, and still nothing....and the worst part is that I fell into this one year ago. And to think I almost did it again! RUN FROM THEM AND DON'T LOOK BACK.

This company is horrible. Been a customer for 18 years. Called to look over a bill that has now gone to 151 a month. Left on hold for an hour-then they say they offer me a special for being loyal. Same promo everyone gets and then they jack price up. JOKE!

Had the worst experience trying to cancel service, customer service department would not honor my request and try to ply me with deals, after a week I was able finally to cancel but again was called 3 to 4 times a day in order to continue service. At this point was very dissatisfied. On top of that after we paid the full month (boxes were disconnected) we received a charge from a collection agency for penalty. Direct TV never contacted us for this and we never received a bill for it.

When at&t bought DirecTV or merged or whatever stupid corporate ** up happened. Now I was late paying my bill unintentionally. My service was turned off. Paid my late bill and now I have to wait up to two hours for them to restore service e. I've been a customer of directv for probably 20 years and this is how they treat me. They may have the best reception but they definitely don't have the best customer care. Two thumbs down for me in customer care. We pay your salaries. Treat us with some respect or maybe if you treat us poor long enough you'll drive yourself into the ground!!!!

Been a customer 8 years paying $138.00 a month. My Mom Passed away and I was gone for a few days. Never been late in all this time. My bill was found under some paperwork on my desk. I found it and called in. My bill had went to $366.00. Told them to shut the acct down. Said they could not do that until the 20th and I would get an email on the 21st. This was happening on the 7th of the month. I told them I would be out of the country at that time could they just do it now, they said it was the way it is and that I would just have to find some to do it or they charge me for the products. I WOULD NOT PISS ON THIS COMPANY IF THEY WERE ON FIRE. STAY AWAY FROM AT&T.

The installers did a good job but that is where it ended. They lied about how much it would be each month. They promised me a $200 Visa card and I only got $100. They said fiber optic was way faster than Spectrum internet and that is a big lie! Now I am stuck in a 2 year contract! When this 2 years is up I will never do business with them again! And I plan to tell everyone I come in contact with about them!

DirecTV was super nice to me when I first bought their services, after a year when my promo was up, I called and practically begged them to keep me as a customer. I simply wanted another promo, didn't even care if I had to pay an extra 20 dollars or so. They only offered me the lower package that did not include my kids channels. I actually called twice begging them and then I paid my not pro rated $134, called immediately after and now I have to pay them another $240 for breaking my contract. I have never in my life paid this much money to a TV company and will NEVER recommend them. Be careful, they will lure you in and then once your promo is over, they will take you to the bank!!!!

I've been a DirecTV customer for 16 years and was still using their SD dish. I live in the mountains and was told by one of their techs several years ago that I couldn't upgrade to HD because the satellite couldn't be seen from my house. A couple of weeks ago I got an email from DirecTV telling me that I could lose my TV service at any time if I didn't call the included number and upgrade my equipment. So I called the number. I explained the situation and was assured that the equipment change wasn't SD to HD, but was just a box upgrade and that my bill wouldn't be increased by the change. So I scheduled an appt with the tech for between 12-4 on Sat. He called at 3:30 on Sat to let me know that he would be at my house at 7, but that didn't work for me so I had to reschedule.

DIRECTV is a very dishonest company. They have stolen hundreds of dollars from me and still insist I owe them money. I have paid months of my cable bill in advance and they still have bogus charges every month. Not one representative can tell me where my money has gone, however I can see that I paid this amount on my list of credit card transactions. They will act like they never received it and still continue to charge your card. Finally I decided to part ways with them as a company because I felt like I was giving way more money then the service I was being provided.

DirecTV service is pitiful. The minute ANY OTHER PROVIDER offers NFL Sunday Ticket I will dump DirecTV & go with another provider. I fed up with missing games & shows due to poor weather conditions (rain). Inferior equipment & piss poor customer service. These conditions have only been getting worse and worse, since AT&T took over.

The worst customer service ever, hours in the phone with the most incompetents agents that I have ever lose time of my life with, I can't wait to finish my contract with them to dump them for good, since AT&T bought the DirecTV company everything has been going like hell. You guys sucks.

Direct tv offers everything to a new customer, from premium channels to the NFL Sunday ticket for free, but existing customers don't get **. I have have been a loyal customer for approx 10 yrs and called bout the nfl sunday ticket and basically was told, "Can't help you unless you pay full price." Wtf.

I had Direct TV for 20 years. Changed to Dish because they kept raising their rates. Every time I called them they said they could not help me with a lower rate. This is a warning to Direct customers that if you use ONE day of your billing cycle, they WILL NOT prorate it for the days used. You have to pay for the full month. After 20 years I would think this would be a no brainer. I purposely did not pay the bill until it was sent for collection. I may have had to pay the full bill, but at least Direct TV only got pennies on the dollar from the collection agency. I hate collection agencies too, but this time I decided to go that route.

By far the worst customer service I have ever experienced! The technician left without doing the install, I was lied to and when I had to reschedule because of the technician I spent an hour on the phone with 4 different people that could not get things done!

DirecTV absolutely did not care to keep us as their customers. The monthly bill kept rising over a span of three years. We eventually called and had decided we were going to end the service on the end date, due to increased rates from what we were promised. After going around with the loyalty department, we were told they could do nothing other than limit our channels or cancel. Directv would rather lose a paying customer each month instead of keeping their "promise" and deliver prices we agreed on. WILL NEVER RECOMMEND DIRECTV.

Directv is a joke! I have been trying to cancel my NFL Sunday package for 3 months now. They are still charging me for it, and now they have shut off my service because I have a past due amount that I refuse to pay. Will definitely get rid of directv when my 2 years are up.

I have always enjoyed my experience with Directv until AT&T took over. Every time I called, they were not friendly or willing to assist to help me. I just had to make my final payment on the chat site due to the customer service representatives were combative toward me. The first was friendly but eventually disconnected our call. The second one mentioned all the times I had called and stated that I was always requesting to speak with a manager and before she hung up in me said “next.” The chat site was awesome and was very helpful and the guy went out of his way to assist my needs. Again, not the best experience since AT&T has taken over. I would stay from Directv.

Good picture until it rains. Whenever it rained I lost the picture. I decided to cancel DIRECTV when I sold my house. I went with cable tv instead. DIRECTV decided to continue billing me for the Sunday ticket package. Football regular season had not even started. I called to get this charge removed since I did not receive the service and I was selling my house before the football season started. The representative told me I still had to pay for the service since it is billed a month ahead. "Really you want to bill me for a service I did not receive nor did I sign up for the Sunday ticket package this year. I did sign up for it last year but not in 2019".

I will never do business with ATT again. I had DirecTV installed in May 2019, I canceled in a month. The receiver wouldn’t stay connected to my internet. So we tested it with two other internet sources; ATT did troubleshooting and determined indeed the receiver needed to be replaced (just got a bad one). No problem, they will do it for $100. Really, you just put this system in less than a month ago and you want me to pay $100 because your equipment failed. Canceled and called Dish. I also moved our five cell phones to Verizon since they were so rude. I returned their equipment as requested and now they are trying to get me to pay an early termination fee; in fact they had a collection agency call me today. That’s what being apart of the ATT family is like..

When I signed up for DirecTV, it was combined with my internet from CenturyLink. I asked if the price would go up after the first year's promotion was over and I was assured it would not as long as I kept the same package. That's not the case. I got my first bill after the year's promotion was over and it nearly tripled. I called immediately and was told there was nothing they could do. So, I requested immediate cancellation. I was then told there would be a $20 per month early termination fee, which amounts to over $200...so, in essence, they are charging me to get out of a scammer's agreement. NEVER, NEVER have DirecTV as a service provider.

Let me tell you a little story about my terrible experience with DirecTV and their "wonderful" customer service. I had DirecTV once before when I owned my home and had a wonderful experience, fast forward to some time later and I had to cancel your service due to a station reassignment where we were not able to have satellite. Now we are back in an area where we are able to have satellite and I was excited to be able to get your service again, but what a mistake that was. My husband and I signed up for a bundled package for TV and AT&T internet. We scheduled install, got all these promotional prices, paid the one time activation fee, all that jazz. Well, come install day the DirecTV rep and AT&T guy showed up to do their thing.

I have been a paying customer since 2011. I pay for the most expensive package they offer. They have started pulling channels from their offering, yet they don't offer any credit or price reductions to the consumer. Customer Service is zero help. They read answers from a screen and no one can address my concerns. I lose my signal on cloudy days. Cloudy rainy days are typically the only days I want to watch TV, but I get an error message and a frozen screen. Bottom line is I'm done with this company. Almost 9 years and I'm going back to cable.

I was contacted about a promotion being offered from Directv. The offer was to pay 6 months up front and my bill would be locked in at 79 dollars a month for the next 2 years. The promotion was DTV partnering with eBay and you have to pay with an eBay gift card. I go and get the gift cards and get the promotion. Then I was contacted again saying that I couldn't get the promotion because the eBay cards were frozen after Directv ran them and got the 480.00 that was prepaid.

Back in 2017 I signed up for a BOGO phone with AT&T. I was able to do this because I signed up for their DirecTV as well -- with the promise of $25 off my DirecTV bill forever. A few months ago AT&T decided to "discontinue" whatever plan I was on which created a glitch for me receiving my $25 discount. My previous call last week it was supposed to be all straightened out but when I received my bill it was not -- I wasn't receiving my $25 discount. I called AGAIN and told Jeff at the loyalty department to review last week's notes it's all in there -- why do I have to keep explaining what is happening and the reason it's happening. Well Jeff did a lousy job keeping this customer. I just told him to cancel my service. After THREE months and numerous calls I finally just told them to shove it. I am so upset with their customer service.

I had to place my aging mother in a nursing home when she was diagnosed with Alzheimer's and Dementia. I was tasked with clearing the house and turning off all the utilities. I had no problem at all closing her electric, gas and other utilities. But when I called DirecTV and explained the situation, they told me that she signed a contract and I wasn't listed on that contract as an authorized user. At this point in time I did not have her POA. They refused to turn off service. I, naturally just quit paying the bill as the house had been cleared and was up for sale. This company is the most petty, inept, soulless entity on the planet. They threatened lawsuits, they even had someone call me and threaten to ruin my mother's credit. Really? Any company that's willing to ruin an Alzheimer victim's credit, isn't worthy of my money, nor should it be worthy of yours.

Oct. 2, 2019 I had a appointment to get a upgrade. Well the tech. come put everything in, they were very nice. But when it come to getting a signal they said that my tree was in the way. I would have to cut it down. Now keep in mind this tree so big 2 people could reach around it. I told that was out of the question, I did not have the money to do that. Then they called their supervisor. I spoke with their supervisor, he told me that I would have to cut my tree.

I will first say, that I have been with Direct TV for about 11 years. I was always pleased with the customer service that I got. After the first 2 years my bill went up and I saw a sales rep in the store and he suggested I call to renegotiate my contract. I did this and they helped me keep my bill to about the same that I always paid. Well I started in August of this year. To do this for my bill would be doubled. Told them I could not afford for it to go up this much. They did give me a credit for one month and told me to call back on October 1st, to find out any promotions. I did call back and still nothing. Was told me bill would still be about 128.00. This is crazy for what I get. I do not have anything special. I do have an awful lot of infomercials. It seems they are not interested in keeping loyal customers, when I said I can go to DISH tv for what I am paying now. So I will be contacting dish tv by the end of the week.

I called at least 20 times to receive a shipping label or return box and they could not provide me one. Now they are charging me 194.06 for the equipment. I had to drive 2 hrs one way to get to the nearest FedEx store to ship the receivers back. Now I have called them to give them the reference numbers that is not enough!! I have to wait for an e-mail call back and then "escalate" discussion of my bill. Whatever that means. I will never deal with ATT or DirecTV again.

I like DIRECTV until recently. I mainly watch three channels, HGTV, DIY, and GAC. My bill is around $90 a month. I got a bill this month for $166. I do not watch these stations that often. I called and asked. They said my promotion had run out. I asked for a new promotion because I can easily switch to Dish Network and get a good deal for two years and then switch back if I had to. Why wouldn't they just work with me because I have been a loyal customer. The lowest price they would go is $135. I told them to cut off my service. I will never do business with them again. I am thinking of going with Sling or back to Dish Network. It is just irritating.

Up until recently I was with DIRECTV for eight years. To attract me as a new customer I was initially given a good deal. Over the years the price kept creeping up. I called after a few years to see if I could get a break on my bill which I did for about a year. Then it just went way up again. When I called a second time I was told the only way to reduce my bill was to change my lineup which I wasn't going to do since the only channels they take away are the ones you actually want. At the time I dropped them I was paying $140 a month! Of course when I called they offered me a great deal if I would come back. Why is it that you wait until we call to cancel then beg us to stay? What you should do is reward the loyal customers you already have.

I got AT&T DirecTV. Got my bill on september 30 and the next day they discontinued my service saying I had a previous balance and had my email wrong. Now I have to go 10 days without service. This is ridiculous.

Today 10-1-2019 just cancelled my service. I was told they do not prorate anymore. I have to pay till 10-12-2019. That is another 11 days of service, that I do not have anymore. That will cost me about $2,67 per day. I feel Directv is stealing $29,67 from me. From the start I was lied about the cost of service. I tried communicating with them about the false information. The reason for getting Directv was to get the Sunday NFL Ticket. So when they began lying to me, I cancelled the NFL Sunday ticket a year ago. Now that they are stealing more money from me, It just confirms that I made the correct decision to cancel my service.

My experience with DirecTV was awful beginning the day after I signed the contract. The girls that came to my door said my internet would be bundled with my TV for $89 a month plus taxes. I was charged approximately $158 the entire length even though I called numerous times to get it rectified. I was always told I needed to contact the girl that came to my door...which I did, however she NEVER returned my calls!! We ate it & decided we would cancel as soon as our contract was over. I did just that & called last month to cancel our service. I was also charged $240 (which was absurd but I was never able to get them to come down on that unless I signed another contract) & I was also told I would not owe anything else except for $16.67 for the 1 extra day of internet I needed to keep On for a day while I had the new internet company install.

I first started with DIRECTV in 1997. The prices were good the customer service was OK and there was a decent package of channels to go along with it, at the time the only competition was Cox communications. Over the years the price went up but so did the amount of channels in service that you got. Not to mention the quality of the satellite and receivers going to high definition and making for a very enjoyable viewing experience. But then came AT&T who bought out DIRECTV and added their brand of miserable, horrid, outrageous service but I want nothing to do with. It started last year at one of my houses that had very old satellite equipment and I wanted them to replace it with new equipment and was going to agree to another two-year contract and exchange for such. They absolutely refuse so I told them the next phone call I will be making would be to shut the service off after getting dish network installed.

I’ve been going through this company for a year. I have another 12 months left of service with them! My experience has been horrible! When I signed up I was only paying $55 a month. Throughout this year my bill has went up! I tried to cancel my service just to be informed that I would have to pay over $200 for a early cancellation fee. Now with 12 months left I received a bill for $98.65 due to them canceling a my promotion, which is ** because it’s not my ** fault that their promotion ran out! When I called to try and set up some type of cheaper plan they tell me that the only promotion they had now was them taking $10 off my bill for the next 12 months!

I have had Directv for 3 years now. Called to get my bill lowered and they said they couldn’t. I moved on to Dish. Called directv. They told me I had till October paid in full. I called them back. Had my service cut off. They told me I would receive a small bill. At that time they lowered my bill cheaper than what I was paying. Told them I was going to stay with dish. Received a bill for $119 for service of 11 days. I spent 2.5 hours on the phone with them today and made no progress. They don’t care. Very poor customer service. And with dish you always speak to someone in the US. Staying with dish.

This is the worst company I have ever dealt with. My aunt had DirecTV and went into the hospital. She needed more care and so we moved her and sold her house. The experience of disconnection has been atrocious! I had Power of Attorney and the first call I made said I needed to take the papers to an AT&T store. I got the stuff out of the lock box and did what they told me, but at the store they said, "We don't take these papers anymore." The guy there was on the phone for 45 minutes and he couldn't get it disconnected. I had to travel physically to the state where my aunt lives and in her sick state have her say it was OK for me to talk with them!

We're at the one-year Mark where our promotion ended and the bill jumped up about $49. Oh, I called to see if there were any other promotions available and unfortunately they couldn't find any, so when I asked if we could get our bill reduced lowering the package that we're getting to the basic one which is still $89 a month very pricey. Also seems to me that every time I call my first call always gets dropped or sent to the wrong person and then I finally get to someone who can maybe discuss things with me. It took me over 40 minutes for my phone calls to finally reach an agreement. Seems totally unnecessary. It would be nice if they started hiring Americans for a company that is here in America. Nothing but frustrated. Will definitely be dropping this TV programming after the two years are up.

I had DIRECTV for one year. When I initially signed up for service I was told by a DIRECTV employee to call DirecTV's loyalty department after my 1 year promotional price expired and they would bring my bill back down to the promotional price. One year later after my bill went up I called the number that they had given me to the loyalty department and they told me there was no promotional offer at that time but they did bring my next month's bill down to a promotional price. During that same phone call they told me to call back every month to have them reduce my price and check and see if there was a promotional offer they could sign me up for. The following month I called and they told me there was no promotional offer and that they would not reduce the bill. Every DIRECTV employee I spoke with had conflicting explanations of how their process works which was extremely frustrating.

Just cancelled my service after 8 years with them and wasn't told I had an early termination fee. Back in December 2018 they made me get a new box since my old one was outdated. I wasn't aware that would sign me up for a 2 year contract. I didn't even want the new box. Now I am being charged a $150 early termination fee. If I had known when cancelling there was a fee I wouldn't have cancelled. Never going back to ATT ever again for any of there services.

In the beginning of the 2 year agreement is a 161.56 first bill the last bill on the twenty 24 mth agreement as 194.76. After the agreement if I continue to stay we are billed at 263.44. So after 2 years they prefer you to go elsewhere for service. That is clear in our case. Major disappointment.

The monthly cost after the initial signup period is exorbitant. Long delays in getting response from customer service and representatives are difficult to understand. we cancelled July 3 2019 but they didn't correctly handle the disconnect on their end so we had delays and were billed for additional amounts. We were expecting a final refund of $53 and only today September 26 learned that they billed us a 'billing adjustment' for the amount of the last of the refund. I will NEVER do business with AT&T/Directv again.

I moved in August and I called at&t for tv service. I was told that I could get Directv at my apartment. It would be a $99 deposit. My bank card still hadn't updated my new address yet so I went to Walmart get a disposable debit card. I loaded it $100. I paid my $99 directv deposit and I disposed of the card because I didn't need it anymore and I was sure I would have directv services. Well it took almost 2 weeks for my appointment and the technician use some type of medicine and he made several calls before he informed me that all the trees around my apartment building was blocking the signal so I couldn't get directv service and he had to cancel my order. So when an at&t representative called me I explained to them how I made my deposit payment and I no longer had the disposable debit card so I was informed that I would either receive a check in the mail for my $99 deposit or I would receive an at&t rewards debit card in the mail for my $99.

We lose connection daily! (In perfect weather) We miss half of a program or football game because of the program we are watching will freeze up for 5-10 minutes. Also the receiver constantly says cannot connect when all our other wireless devices work fine and never lose connection. The green & blue light on the receiver stays on, indicating everything is connected. We have had nothing but problems with these wireless receivers and it’s very frustrating especially because we pay way more than we should in the first place. We’ve tried resetting & unplugging everything & plugging back in but nothing seems to work. We’ve had so many technicians out to fix the problem and it is still an ongoing issue.

We have been a customer for years and after the first two years our monthly bill began to increase. We contacted customer service about possibly lower our monthly rate. The bill was dropped 10.00 and lost channels. When the representative was told that we could not afford the monthly payment and we was instructed how to return the receivers. We asked if we put the account in a different name for a better rate and we was told “no”. However I immediately contacted them and was offered a monthly bill of 99.00 using the same address. Customers who are never late with a payment for years doesn’t matter.

I've had DirecTV for about a year the service is absolutely horrible. If it rains no TV. If it windy, sunny, too hot, if a bird flys by guess what? No TV. But I must say they have the best customer service I have ever had. I've had Spectrum for years. Snooty, mean, rude people. But every time I call the customer service really tries to help. They are second to none. Great job DirecTV. Just fix the service.

DirecTV over charges, and hard to understand and talk to. Doesn’t care about the customers or their wants and needs takes over a week to get them on the phone. Never in my life would I ever chose them or recommend this cable company to anyone. They canceled my Sunday ticket without my knowledge so I ordered it and the screen says 70 dollars, now they want to charge me 48 dollars a month for 6 months.