DIRECTV Reviews

I have been with DirecTV for several years now and for the past few months I have been completely disappointed. Ever since the combined billing began it's been a nightmare trying to get them to produce an accurate statement. Every month I am on the phone for at least two hours asking them to correct mistakes in my billing and never mind trying to change or upgrade and part of the service. In spite of the time spent and inconvenience I have remained pleasant, I have never raised my voice with the understanding that the person on the phone is not personally responsible for the issues and years later I am foolishly still with them because I like the services. But I have reached my breaking point...

I was advised I would continue with my existing contract of service and when the installer installed the dish they advised I was signing for the install. I found out that I was atomically locked into a 24 month contract again. I made it very clear upfront that I had no desire to get back into a contract and would be willing to cancel the service if that was required. They advised that I could continue on a month to month basis. When the installer came and put the satellite on the roof he advised me that I needed to sign for the installation. When the bill came in I was notified that I was under a 24 month contract. Customer service advised me that I should of been made aware of it but, "Sorry you are now under contract." I was fooled by deception, now I'm stuck with a 24 month contract.

I have been a customer with DirecTV for more than 10 years. I recently called to cancel the service, not because I was unhappy with it, but because I have so much going on right now that my family and I don’t have time to watch tv. We are moving in 6 months, at which point we would likely have gone back with them because we have always been happy. However, when I called to cancel, I was told I didn’t currently have a bill, and that service was paid through the end of the billing cycle and could not be prorated. I understood that and left it active to finish what I had paid for since I couldn’t get a refund. I wasn’t happy about this, but understood.

I was attacked by a sales rep in Walmart one day and was made to believe that Directv could save me money. However, they are good at selling their product, but the hidden fees and false promises are hard to deal with. After a year they raised the price almost three times what I was paying. When I called to cancel they said they could look into getting me a better deal, but would be another year contract. To cancel the current contract, which is only another month, they are charging me a large cancellation fee. What the heck?

My DirecTV went down, I called DirecTV to remote troubleshoot the problem after doing my part first, we could not get the system to go back up, we then proceed to try to schedule a service visit, first we found out they have a totally different address than my address, the gentleman on the phone said it was a mistake, no it is not, a mistake is having a couple numbers wrong, a misspell, a different address is a CONCERN especially with all the Identity Theft happening every day. We are on day two of me being on the phone with them and we still have not be able to get a service time and date. Two Days to schedule a service is ridiculous, but they will for sure make sure you pay them on time. I beyond over this company.

Started right with billing problem. They also said we would get a 300.00 visa card in which we never did. When we questioned them on it they said, "Well it's too late." Will cancel as soon as I can. Also their price is way high.

In an attempt to start a new service in NC we were told the order was incomplete on 2 separate occasions. One agent told us that our order confirmation was not a valid number. Total confusion at AT&T.

I have had an RV account with DirecTV for over 23 years, have never had a shut down, and had a special account which is no longer available to sign up for, I called to have one of my receiver replaced, and instead when delegating lost receiver, directive idiot turned off my complete account. And once turned off, they found that my special account could not be turned back on and that my equipment, that was working could not be turned back on. I have been loyal customer for over 20 years, but was treated like a red headed step child and with no respect. Was transferred from one idiot to another, each having to get same information. In two days spent over 6 hours on phone, until one finally said my equipment bad and hung up.

I have been a DirecTv customer for over 15 years and after looking at other services found I can save over $100 a month bundling Comcast internet and cable. I called to cancel and was told per policy they could not refund me from my cycle date for we pay in advance. I cancelled on March 4th and expected a refund from my cycle date of March 25th. I was told that per policy they can not refund after the cycle date? I even asked for a supervisor and she stated "it's in the fine print of the policy"? This has to be illegal to keep 21 days of my "future" payment and not refund it back.

I promised myself I would not waste anymore time on this... However, after the 4 hours of being treated like trash and speaking with numerous supervisors, I thought I should voice my experience. My spouse and I have been loyal customers of DirecTV for a handful of years. We started with them in Chicago and when we moved to Phoenix we set our services back up when we had the option. Now mind you... we have paid our bills on time every single month. We have never been late on a payment nor a headache at all. Of course, after a year and a half they doubled our payment and some. How? I understand promotions, etc but this was out of nowhere and tried to fine print me all over the place AFTER they tried repitching me! No need to hit me with a sales pitch. I AM SOLD I AM USING YOUR SERVICES!

BUYER BEWARE!! DirecTV locks you into a 2 year contract! But they can and will raise the rates. They are thieves!!!! I spent over a hour on the phone with these people switched from department only to be told there is anything they can do! They wanted me to call a different number the next day!!

I am a customer with them for many years and decided about a year ago to upgrade the whole system in my house to the Genie-2 System but kept my stand-alone SD receiver activated in my RV. During camping season I used that SD-box to watch TV inside my trailer. Everything worked flawlessly all this time. During this winter, I replaced my older SD TV with a new HD TV inside my travel trailer and therefore contacted DIRECTV to get that old SD receiver upgraded to a HD receiver with HDMI output. I called customer service for an upgrade just to find out that according to their system the SD receiver had been deactivated since 2016? It also did not show up under "My Equipment" online. In addition to that, no upgrade was possible since they don't allow for stand-alone receivers to be added to my account due to upgrading to the genie system a year ago.

Do not believe DIRECTV when they give you a price over the phone. If you have autopay check the amount every month. I was ready to switch to YoutubeTV when DIRECTV gave me a discount and said that the discount is locked for a year. They did not keep their part of the deal for a single month. My bill doubled the first month and increased more the second month.

Our DirecTV experience was never great, but once they rolled their services into AT&T's, it literally became a customer service nightmare. All of a sudden, there were now two DirecTV accounts...the old one, and now the "bundled" one. Discounts and promotions didn't transfer. Bills were incorrect. Customer service was tedious to deal with and seemed as confused as we were. How many hours of my life will I never get back dealing with this nonsense?? Each time we finally thought the issues were resolved, the next month's bill would arrive with the incorrect amount. Eventually we made the decision to cancel due to the unending issues. We mailed in our DirecTV equipment, and the worker at UPS was nice enough to recommend we hold on to proof of the return delivery...it seemed she was aware of other customers having issues with the return process. And, just as she suspected, we received a bill the next month for failure to return the equipment.

Cliche I know. But if I could give them no stars I would. If you want the worst customer service/support imaginable then please help yourself to their service. Every single time you call you will spend the first 10 minutes on the phone going through an automation system going through every prompt imaginable other than what you called them for.

Purchased Directv in October of 2018 with my local channels and everything was fine for the first couple of months. Directv all of a sudden stopped airing a couple of my local channels. Over the course of calling them several times as to when they were going to restore the local channels they said “soon”. I asked for a refund and they said no. I told them I wanted to cancel and they said I couldn’t. I was under a contract and they failed to provide channels that I signed up to purchase and they blamed the other company. I finally got the account cancelled and thought this horrible experience was behind me. Guess what? It wasn’t over. They turned me over to collections because they said I had an outstanding early termination fee that I didn’t pay.

I've been DirecTV for many years it started out great, but after awhile I needed to setup extensions. When I did I paid on that new date. After 5 years with Directv talking with representatives became difficult. They would tell me what I wanted to hear. If I need to set up an extension they would set for a certain date and tell me to call the day before. To push it to the date I really needed. When it came to the day of calling I'll talk to another representative, tell them the reason I'm calling. Then they tell me it can't be done.

For a couple of weeks now I have been attempting to rectify an issue with DirecTV regarding billing and services. I have placed seventeen phone calls and spent a combined ten hours on the phone, but this issue still hasn’t been resolved to my satisfaction. My previous promotion, which was $62 per month, was expiring on January 24, 2020, so I called that same day to sign up for a new promotion. I spoke with a representative named Jeff and signed up for a new promotion for $36.99 plus tax per month for twelve months.

I was a Directv customer for many years until I moved and took my service with me. They ended up charging me $400 for a new installation with the Spanish package (I don't even speak Spanish) and it took months and several phone calls to get it straightened out. I had to talk to no less than three people each time too and repeat the issue with each person.

My husband and I started an account with DirecTV in July of 2017. We had several occasions the first year where equipment was faulty or the satellite was not working. We wondered quite often that year if we had made the right decision. Then things started working well. Now and then something would go bad, but not like it was in the beginning. Our small town recently got a better cable provider. We decided to try to save some $$ and move to this provider. We had been with DirecTV for over 2 1/2 years. We asked the person when we called to terminate if we would have any additional charges and we were told no.

I am sorry to say that you are by far, the worst company I have ever dealt with as a whole. Your customer service is a joke. I dreaded calling At&t or Directv for ANYTHING. I’ve spent numerous hours on the phone being transferred back and forth, and dealt with this for weeks. Nearly $500 was taken from my account for directv and no one was able to locate my money. It has been more than a year, and nothing. My services were discontinued and my money was gone with no explanation. I sent bank statements and every other piece of information asked for and was never even given a return phone call.

If you're considering changing providers, please know that DirecTV will continue to bill you although they know that your service has been changed/cancelled. They will continue to bill you even after you call in to cancel. Customer Service is a joke. Like other reviewers, I called to cancel and was told to expect a box that I could use to return the equipment and that once the box arrived, I should return the equipment, after which a refund for the service would be issued. The customer service representative entered the date he told me to expect the box as my cancellation date (I found that out today). I waited for the box and called when it didn't arrive. This time I was told that the equipment was old and I was not required to return it. So, again, I asked about the refund and was told that it would take a couple of weeks to process.

In June 2017, I signed up for ATT/DirecTV (internet and TV) bundle. I kept the service for over two years (contract period) and in August of 2019, I called Directv and cancelled my service. The representative told me that my account has been cancelled and they will send the boxes, usually takes about 7-10 days, to send the equipment back. I waited couple of weeks for boxes and since I didn't receive the boxes I called back again to find out when I will be getting the boxes. The rep told me this time to go to ATT store and drop it off. I went to ATT wireless store as instructed and they told me that they don't accept directv equipment. They advised me to go to FedEx and return, then I went to Fedex and returned all the equipment back to Directv. In the mean time I recd a new bill from directv saying that I signed up for a new service and in the same bill, they were also billing me for the return of equipment.

We got Directv about three years ago because we were tired of paying an arm and a leg for cable. We got a good deal on their basic TV package. We didn't receive any special channels or extras. I primarily watched TV via the app on my phone as I'm always on the move. There have been so many times when I was watching something really important and the app would cut out. The actual cable (if watching it on the TV) was pretty reliable. I've heard people talk about their dish cable cutting in and out during wind, rain and storms and this was not the case with Directv.

All I needed was 3 boxes exchanged for new ones. They made me sit at my house from 8a-12noon. One update phone call from technician stating he had 3 installs this morning and he would be 40 more minutes. Well it turned in to 1 hour and 20 minutes. Why would you not schedule an easy service first so people can get on with their days? The technician is getting paid for his time. But when I asked to be compensated for mine they lied and said they don’t do that. I know for a fact they do from a friend. If you don’t have a life and want to sit and wait by all means go with them. They will show you zero respect. At least Comcast guarantees their appointments. Oh and let’s add I PAY a fee every month as insurance for situations like this. I am going with someone else for sure.

I had been a customer for over 20 years and I turned my service off this week 3 days before my next months billing cycle. Today I got charged for the NEXT months programming. I called their customer service department to let them know about the mistake. After being on the phone for over an hour and a half and speaking to 4 supervisors, I was told they could fix the issue but would not and I needed to pay the 150$ and refereed me to a football analogy that they were all referees on a football field and they was no evidence I had call. I offered to everyone I spoke to to see the screenshot of the 15 min call to their number from that week but none would even look at it, they just said I was wrong. Directv once was a good company, but no more!

Raised my bill $70 after first year, even with cancelling all premium services. I was aware the bill would go up but I was told $28 not $70. When I call to see if I can reduce the bill, it takes around an hour to speak to someone that you can barely understand. Was transferred 3 times and finally ended up with a heavily accented person who after much negotiation promised me a bill of $104/month after removing one of my receivers which I then returned. This took about an hour of back and forth and I agreed to a higher price than I was initially willing to pay. He promised me that would be my new rate and I received it for the first month. I was asked repeatedly throughout this ordeal if I would be calling back about my issue, that seemed to be their most important focus, that I promise not to call back.

They continually call and bother you with free trial offers even though you say, “no” and request not to be called. Prices creep up - more than double in year’s time. I was kept on hold for 26+ minutes only to be treated nonchalantly and rudely by ‘customer loyalty’ personnel.

Suckered me in with a $50 a month package, after a year they increased it to $128. When I cancelled my service they tried to charge me a $250 cancellation fee. Buyer beware ATT is a terrible company. I was a very satisfied customer before the ATT merger.

I moved from my Iowa address June 2019 and cancelled both my DirecTV and CenturyLink accounts. It is now February 2020 and I just received yet another bill, so I’ve just made 5th VERY long phone call to DirecTV. After 45 minutes, and 4 transfers to “the correct department” I was ‘accidentally’ disconnected. One of the advisors transferred me to the fraud department stating that “someone is using my information to get unauthorized DirecTV services”. OK.... This is the 5th story that I’ve now heard from these companies during these phone calls. Can someone please help me CANCEL my account and be reimbursed for these charges? BTW, I also mailed my equipment back, as directed last June. The Iowa Attorney General is actively helping me with CenturyLink continued charges. Now I’m off to see if they can also help me with DirecTV. PLEASE BEWARE OF THIS PROBLEM if you are considering signing up for either DirecTV or CenturyLink!

My husband and I have been loyal Directv customers for 16 years. Over the years our bill has gone up and up and up. We have attempted at various times to receive some sort of long term customer benefit, all for naught. Last month we finally came to our senses and canceled our service and make the switch to Hulu, same channels we have now that we actually watch and not a lot of filler that we pay for and never use at half the cost. My husband was told we were paid up thru 2/11/20 and no further charges would apply. Well....I had my suspicions from the get go and have never felt that this satellite provider could be 100% trusted. Turns out I was right.

Bad cancelation policy. I have been with DirecTV for 10+ years. We are finding their service outdated and very expensive, and decided to change to YouTube TV. I canceled on the first day of my service month which happened to be a Monday. Directv does not pro rate their fees. I am being charged for a full month of service. I don't know of any other service that doesn't pro rate. One more way to gouge the customer and only think of company profits. I am very disappointed in this company. I have been using YouTube TV for 2 months and am super happy. Check it out.

Today 1/31/2020. I decided that I should finally get a upgrades AT&T store in Burlington NJ my favorite location, to celebrate my birthday. After consulting with our sale rep Jasmine. She said that we would have to pay our DIRECTV Bill? My husband explained that the account is on automatic payment. She then said wait something wrong. The date on said bill was 2015. What? You have to be kidding me. This billion dollar company has dropped the ball and all they can say is we have to investigate. I now hate them for trying to ruin my birthday. After being a customer for years, to be treated this way is unacceptable. I pray that someone will get it right. Sooner, rather than later. AT&T couldn’t even understand.

We have been with Direc TV since 2013. Every year the fees escalate and we renew for another year at the same rate. That doesn't work any longer. They offered half as much making my bill well over the average cost of a cable or streaming bill. When I explained that I could go to a competitor and have more channel selection and cloud based DVR with unlimited TVs connected for half the price, they did not care. Now the sad thing about this divorce is if I was a new customer they would have signed me up and gave me a deal that would have cost me 30% of what my new bill is for two years. So much for loyalty. This is the last thing I have with ATT, thankfully!

It would seem to me after multiple years with DirecTV that when the wind blows more than 1.5 miles per hour the signal is lost. Usually, a minimum 4 hours. When I call DirecTV about it they always say they "find nothing", and so we wait, without television and services that we have never been late paying for. I've tried to mending a refund on a monthly bill that always leads to sound big hula bar manager having to come okay at or something it's always a problem. It's never a problem into taking the money though. DirecTV sucks ... don't get it.

HATE DirecTV customer service policies! Three months now trying to close account! I emailed to close account and Rep said "we don't read emails" when I called the first day of billing cycle and discovered cable was still activated and they then REFUSED to give me the address to mail cable box back to! Said they would email the address - well, that DID NOT happen either. Then I get another 30 day bill even though didn't want the service and they closed my account on-line so I can't even pay it anyway!! What the heck!

SICK OF DEALING WITH BILLING ISSUES FOR THE LAST 4 MONTHS! FROM NOVEMBER-JANUARY 28, 2020. Autopay has disappeared after many years of having it. People are rude, Long waits (hours) and I cant understand them because they are not located in this country! We need jobs also!! A lot of background noise and hard to understand because evidently they have workers packed in a small room like sardines.. Every month I go through the explanation. Every month they review my account and say, "Yes we see you are correct." My double charges get reversed and the next month the bill (which should be autopay) comes in the mail with past due pay before this date. Late charges have added AGAIN!! And the process starts over with the phone calls..

We had Directv for 5 years that included internet and satellite tv service. We purchased a home in Hesperia Ca in Oct which caused us to transfer service and they added 2 year contract for moving? Which I still do not understand. After we transferred they let us know internet service was not available through them in our area. So I chose to go with Spectrum which would take care of our early termination fee of $200 from DirecTV. Spectrum requested our last statement with early termination amount noted. It’s Jan 2020 and they Directv will not send me a statement with early termination noted anywhere on the statement. All they note is the amount I owe. I’ve requested it through email and they state they do not have resource to email it. They have mailed me the statement 5 times and every time it’s been wrong. Customer service reps are useless and managers are worse. Horrible experience. Do not get DirecTV.

I have had DirecTV for over a year and have spent 12-15 hours on the phone because of billing problems with them and CenturyLink. I have cancelled my cable three times since December and each time I call back about it they did not cancel and are trying to get a box to send equipment back.. I am very disappointed with the customer service and the billing of your company and would not recommend ATT to anyone. I was looking at switching my cell phone from T-Mobile to ATT but after my experience, no way. I would not recommend to anyone and my brother in law actually cancelled too because of this..

I would never recommend DirecTV going forward. I've been with them for a few years. I contacted them last week to cancel my service. I had known my contact ended almost a year ago, but back in August they had to replace a box due to old box not working. That put me under another 2 yr. contract!!! I asked to have the early termination fee waived. She spoke to her supervisor and was successful in getting it waived. Unfortunately for me, she didn't do her computer notes thoroughly and didn't put that on the notes. When she informed me the fee was waived, we got disconnected. I called back but was unsuccessful in reaching her, as usual.

Unfortunately I succumbed to a Costco pitch for a gift card to switch to Direct TV - Costco upheld their bargain but I have entered into a Twilight Zone episode from which there is no escape -- you know the kind... WHERE IT CYCLES AROUND AND AROUND AND YOU ARE SCREAMING IN THE HORRENDOUS, TORTUROUS NIGHTMARE from which you can't ESCAPE... then you realize that it is DIRECTV that is the monster who has trapped you in this burning hell of a contract for crappy service! Buyer beware...never choose DIRECT TV -- EVER EVER EVER!!!!

So I was offered a $200 Visa gift card for switching from DISH to DIRECTV. That was in 2016. I followed all instructions and their AT&T partners. I never received my gift card during the whole contract period and DIRECTV kept raising my package pricing. I was paying $64 in the beginning and the next thing ya know it was $97 dollars a month with the same programs. I asked for a lower package and they said because I had a DVR I couldn’t lower the package deals.

We had a two year contract with Directv and when the two years were up, our bill was going to go from $55 a month to $110 a month. I got online and chatted with an agent and cancelled our service. They had added some channels two months before our subscription was up and charged me but assured me that they would be removed. They were not. I talked to a different agent and he said he would remove the charges and would let me have the same package that I had been getting for $36 a month if I would not cancel. The $36 per month would be good for one year. I said ok to the $36 per month and when I get my bill it is for $110. I get a call from John in California and said that I had been told wrong and $36 per month was not possible. I cancelled my service again.

Twice I have wasted my day waiting on DirecTV installation. The first time they said the technician called in sick, but they never let me know until I called after the appointment time to inquire....wasted day from work. The second time they scheduled for between 12-4, at 3:50 they called to say it would be 5:30...another 1/2 work day's wages lost. AT&T/DirecTV is ABSOLUTELY THE MOST INCOMPETENT satellite TV provider....if they ever lose the NFL Sunday Ticket, I will dump them like they deserve to be dumped. What a joke they are!

Salesman approached me in a store during their promotion and asked if I would be interested in tv and internet service. I told him I was getting ready to find another company. He proceeded to ask me for information and typed my address into his laptop and then tells me he can get me DirecTV for $78.48 per month and internet service for $30.00 per month for a total of $108.48 per month. This all happened on 1/12/2020. My direcTV was connected on 1/13/2020.

I have received emails on a promotion they keep trying to add to my account. I have contacted them several times and asked if they could remove the promotion as I did not want it. Each time I am assured this will happen and I won't receive another email. I have attempted to contact them by phone, chat and contact us with no resolve. If it were not for my mother I would cancel their service in a heartbeat. They have no follow through on their commitment to the customer. My account is suppose to have been flagged for no promotions to be added. So once again I will have to call them and listen to their lies.

Received error message 775. Called Customer Service (not that the department should be called that since they don't provide much of that). Scheduled an appointment after spending an hour on the phone trying to correct the error message. Was told the tech would arrive between 12 noon to 4pm. I received an automated call at 2pm staying the tech would arrive before 4pm. At 4:30pm I called customer service and was told the tech would still arrive today and someone would call me back by 5pm. At 5:15pm I called again and was told the tech would arrive before 8pm. At 7:45pm (still no tech) I called customer service again and was told he was on his way and would be there before 8pm.

I received a phone call from India speaking man, with thick accent. He asked me if I would like to get Directv. I said, "No" and he asked."Why not?" I said, I wasn't interested. He said, "Why not?" I then just hung up on him. He then calls right back and keeps talking over me. I hang up again and he calls me again. This time, I just hang up and redial the number to see if this is a legitimate company. I'm surprised to hear a man speaking in clear English! He said, AT&T, gives his name and asks, "How may I help you?" I told him of my harassing phone calls from the guy from India. His reply was, "What exactly did he say that offended you?" Really?!! Getting phone calls from these idiots posing as IRS agents and Ebay Gift Card Scams (look it up on Google) isn't enough? Now, receiving rude unauthorized calls from them selling DirecTv? I am informing all family and friends to never even think about getting service with AT&T or directv.

Stay as far away from DirectV as possible. I tried to cancel and they gave me a full blown 20 minute pressure. I canceled in December and they told me since it was past my billing date by 5 days, I need to pay for January. Okay fine but now I find out I also need to pay for February. Keep in mind I canceled December 20th so I end up paying for two months of no service. I called today 1/20/20 to find out what is going on with my account and I ended up getting disconnected! Try any service other than these guys.

Wish there was a zero star option! Every one star review embodies everything you need to know about this company. They charge for subscriptions you didn’t request, attempt to extort late charges for these same services after hours on the phone with customer service and unilaterally renew you into a new 2 year contract when replacing defective equipment. Every site providing reviews have one thing in common. All give this company a One Star!

So I have been a DirecTV customer for over 20 yrs. I cancelled my service over a year ago because you get nothing for the amount of money you charge. After months I get a collections bill for $50 that you say I owe. I was never sent a bill or an email, phone call, nothing. Now you have a collection agent harassing me every day over 50 bucks. And you have sent it to my credit report on top of that. You are a Multi-Billion dollar corporation and you are willing to pay a collections agency hundreds of dollars to collect 50 bucks from me. That just goes to show what a bunch of money hungry scumbags you people are. Good luck. You are not getting my $50 dollars. You need better business practices.

I’ve been a Directv customer for about 20 years. As soon as AT&T stepped in and took over, the entire operation went right in the crapper. What’s wrong? Everything! I can’t even get them to give me a new receiver to add an additional tv to my home. This is literally adding more money in their pockets and they can’t even do that right. They schedule appointment after appointment with a four hour arrival window and nobody ever shows up. Then they call at the end of the four hours to reschedule and tell you a blatant lie (as confirmed by an AT&T employee privately told me) that their warehouse didn’t have the equipment. This happened to me about five different days in two weeks! Stay far, far away from all things AT&T. Get any tv service but theirs. I’m dreading canceling because of all the reviews I’ve read about getting billed and harassed after canceling, etc. Anyone want to do a class action lawsuit?

Directv mini Genies are horrible. They can’t communicate with the main box without cutting out constantly through your program. They reboot themselves trying to reconnect causing you to miss half your shows you are watching. Techs have come out and says we’ve recorded too much and overloaded the main box that communicates to the other receivers. They proceeded to delete most of the recording saying that should solve the problem, but that same week the same problems were occurring. They say you need to manually reboot the main box every so often to “reset” it. Very unreliable! They came back and replaced the receiver to a brand new one and said that should take care of the problem. That same night the shows we were watching kept stalling and cutting out. So frustrating! I would not recommend directv to anyone and would say stay away if you don’t want to hassle constantly with getting help that doesn’t really help.

DirecTV is terrible. It sucks that it’s one of the few services out there. We have always had trouble with customer service. They say one thing and do another. We are moving in a week and my husband figured he would get a head start to shut down our services for SATURDAY which is a few days away. He told customer service multiple times that we aren’t cancelling our services for another week. What does directv do? They shut it down that evening. This is not the first time they have screwed up. There were a few other occasions where they screwed up the package that we ordered, channels that we requested, and we had problems with our bill. I am so happy that I never have to deal with directv AGAIN! We will be moving onto a new cable provider and will not recommend DirecTV.

I have been a DirecTV customer for 2 years after being with a cable company for years. I enjoyed the programming and the genies first other rooms, as well as the DVR feature. Once my promotion period was up, I made a call and they applied a loyalty discount so that my bill would be what the initial discount was. Awesome! Fast forward another year, I get notification that my bill will go up again. I call directv who basically says ‘sorry, but you can lose some of your shows and save money.’ I tell them to cancel.

I am not sure how they can tout their excellence in customer service when they continually raise their prices and give you the runaround on the phone when you call. We finally cut the cord with them and were told on the phone that we did not have to return our equipment only to receive an email the next day that said we did and to go to this website for step-by-step instructions and to print a pre-paid label. WRONG! It was another phone number to call their so called excellent customer service department which I was on for 28 minutes and got absolutely nowhere!! If you promise to do something, do it, plain & simple!!! In my book they are far from rated #1. If I could have given this no stars I would have.

Had DirecTV for 5 years. I found that YouTubeTV was less than half the cost per month so I switched to it however there were lots of problems discontinuing DirecTV service. The worst was that they billed me an extra month beyond my disconnect time. Billing was paired with Century Link for the network services. When they charged me an extra month I called both and each said I had to talk to the other thus neither would address the over billing of over $100. Customer service agents also gave conflicting information and and were hard to understand as they did not speak English well. I have switched to YouTubeTV $50 per month which charges less than half DirecTV for equivalent channels plus they have a tremendously better user interface.

When ATT bought DirecTV the service became terrible. Started by losing the ability to purchase UFC events and then lost contacts with both FOX and NBC. When I canceled I followed all procedure to include turn in of equipment. ATT attached numerous erroneous charges to my account. I tried to deal with their customer service but zero help. Now ATT threatens collections. This is how customers are treated after 15 years of loyalty. Horrific company...

I called to cancel Epix, Show, Cinemax before my 3 months of being free was up and they charged me for Epix anyway. I got billed two months in a row, and one of those months they billed me twice for Epix! Then I got charged for Hockey automatically that was $165.00 (even after I previewed the bill and told them I don’t want it). They automatically took money from my bank acct but wouldn’t put it back! I got a credit on my bills but said they couldn’t refund my money. I never agreed to the ice (hockey channel) in the first place! I suggest you don’t do auto pay because they take out whatever money they want and then don’t give it back! I’ve called in several times to just show on my acct they’ve done anything to fix the problem (they credited my DirecTV acct not bank acct). Lots of time wasted! In my opinion this is fraudulent. They deserve a lawsuit! Watch your bill closely! Sincerely, Eyes wide open.

We experienced frequent outages with Direct TV. The outages are never a few seconds, they are always anywhere from 30 minutes to two to three hours. I paid the extra monthly maintenance service fees to get assistance from them, but they consider eight days response time as adequate. When I cancelled they refused to pick up the dish. They also say they are not responsible for the repairs to roof after removing the dish. I see other neighbors who have a dish but they say they don't have Direct TV, they are afraid to remove the dish because of certain damage. Never again.

Your company is horrible and I will spread the word all over Social Media. I will let people know how I have been Treated by DirecTV. I am a Disabled Marine Veteran and in a Hardship Situation. Your Reps didn't even try to help. They were rude and horrible. To tell me you are going to charge my debit card without my permission is wrong. But I will let people know who your company works. I would not recommend your TV service to anyone and will deter anyone from going to DirecTV. I will post on social media every day till I get my point across. You were suppose to send me a letter 7 day after 12-9-2019. I still haven't received it. Such great business practice. I don't think so. It's Principle for me now. My name is John ** and my number is **. I absolutely can't stand DirecTV anymore.

This is the absolute worst company ever. The dish always went out for storms (I get it, it's a dish). It's overpriced and the customer service (which they claim to be the best, is the absolute worst). I canceled my service back in September and returned my equipment via UPS... as instructed! It is January now and they keep claiming that they haven't received my equipment and now I am getting threatening emails from ATT saying my credit is at risk for charges that have not been paid. Are you kidding me???? I spoke to five different people, INCLUDING A MANAGER, saying the charges will fall off. That's a blatant lie!!!!

Worst customer svc ever. It's gotten nothing but worse since the ATT merge. They automatically signed us up for NFL Sunday Ticket, and have us until October to Call and cancel. I canceled it when I got the notice, in July. Now they are refusing a refund for the 3 months we got charged anyway. I canceled months ahead of time, still got charged, and now refused a refund/credit. Even after speaking to a supervisor. WHAT ON EARTH??? I will be canceling my svc immediately, and have been a customer since the inception in the '90s. I suggest everyone watch their bill very closely.

I had DirecTV some years ago but canceled it because of excessive service interruption due to rain and snow. A sale rep told me that it was a new dish that don't allow snow to build up so I was sold. Day of install I asked the tech about The new dish and was told it's no such thing, that was Sept 19. Called the next day to report that I was lied to and was returning the equipment. That's when the phone tag began, for the next two hours and four to six different later I was told, "Since you only had the service for one day it would not be any further changes." End of story so you would think. Late Nov I received a final notice stating I owe over 500.00 for early termination of service the same one day service I was no further changes will be applied to this account. This company is horrible. I wouldn't recommend them to anyone I care about, stay clear and document every interaction with reps.

I've had DirecTV for 3 years now. I was told when signing up that my cost was locked in for 2 years. I received an Email stating the cost would increase after 1 year if I didn't sign up for additional services. I called 2 different times after seeing that and was assured that my cost couldn't change for 2 years. After 1 year my cost increased $55. After the 2 years I wanted to cancel but was offered HBO & Showtime for free for 3 months. I soon discovered it was not fee at all. My first year was $80 a month now my bill is $150. I switched to Dish Network then called to cancel DirecTV. Nikia told me that I would be receiving a refund card in the mail for the 13 unused days of the month. I received a call the next day saying I had to keep and pay for the service through the end of the billing cycle. He said DirecTV gives no refunds. My next call will be to the FCC.

I needed tv & internet. Agent informed me that they did not have DT in my area, but can sign me up with Frontier Communications & that they would be charging me $75 for installation & DT would give me $100 gift card to cover it as well as the$100 gift card for new contract with them. Well 6 months later I still don't have the $100 gc for frontier comm. I asked them to listen to the recording of when I 1st called to verify that that is what I was promised. Today I was told that I would not be getting that card & given a $25 credit. SO DON'T BELIEVE WHAT THEY TELL YOU. GET IT IN WRITING!!!!

I had a credit card compromised and missed the fact my online payments (over a decade of on-time payments) were not happening until a few weeks after they suspended my satellite service. I called and paid the back bill and at the time CLEARLY stated I wanted to terminate the contract at that time. The company REINSTATED the service in spite of my direction and are now billing for a service month I did not use or was even aware of. I have had multiple communications with them and they admit the record shows I requested termination of services but refuse to credit the account. FRAUDULENT!

My wife and I were DirecTV customers for years. Then one day we sold our house and traveled in our RV. We contacted DirecTV to stop service. The representative that we spoke to advised us just to put the service on the suspension to be sure we didn't need it in the future. They told us that they could suspend the service for a year. Then after one year we contacted DirecTV and advised them that we were not going to renew our service The representative on the phone indicated that she understood and noted the account. A month later we received an invoice for services.

I had contacted Directv back in June when I lost my job. I was planning to cancel my subscription, but they kept working with me to lower the price when I explained that we were only going to be living off my hubby's disability check (which isn't much). I finally agreed to keep Direct when they got it to a price I could afford. I was then gone for quite a few months and had my grand-daughter making the payments for me. When I arrived back home, I found a disconnected service, and a 200.00 + bill. I went online then (I had no service while I was gone) and found that they had raised the price over 60.00 per month while I was gone. I went on their website, and jumped on their chat option. Well Agent Ken was very rude, told me there was nothing they could do, and that I should just cancel service (although I would still be responsible for the 200.00 + bill).

Back in October 2019 I started looking into alternatives to cable. We had just bought a 2020 RV. AT&T sales staff on Cumberland street in Lebanon Pa was friendly and appeared knowledgeable. I specifically asked about using my phone to hook up to my RV tv. Was told that since I am a long standing customer with AT&T I would not use any data if I downloaded the DirecTV app. Signed up Nov 2, 2019 for home. Beginning of December went out with the RV. Purchased cords that AT&T salesperson told me to get. Lo and behold. Could not get many networks. Got back into town and went to the ATT Store. The Asst Mgr told me that I need to download apps for networks and without WiFi I would use data. He then offered me a “deal” by saying I could pay between $30-$50 more per month for unlimited date. Not happy at this point.

I have been a customer of ATT for cell phone for 25 years and a on and off again customer of Directv for the last 8 years. The last 3 years have been horrible. They put equipment in my house that sometimes worked and sometimes didn’t, but after a year of technicians coming in and out and me finally canceling they upgraded me to their new system HS17. This system worked very well for a year and then one day it stopped working. I sat on the phone for an hour while they tried to troubleshoot the issue, and still nothing worked. The person I spoke with said the main box is probably broken and needed replacing. She gave me two options I could either pay a couple of hundred dollars to get a new one or add the protection plan to my account and they would replace it free as long as I kept the protection plan for 3 months.

DirecTV is a money gouging company they raise your fees mid contract by $80 a month and then charge early termination fees when you cancel. How can they get away with raising your rates and expect you not to leave and then charge a termination fee when you do. They can do what they want to your rate and still charge you a fee for breach in contract is totally unethical. They should be out of business and I hope to see a class action lawsuit soon.

I signed up with DirecTV December 2018 which gave me 3 months of free movie channels. I've called them monthly since February 26 2019 to cancel my movie channels and they are unable to cancel them. After spending over 30 hours on the phone with them over the past year, I asked them in November to cancel the account. They couldn't cancel the account either. They receive the same error message. Apparently the service tech put in the wrong service address and for some reason they can't update it or make changes to my account. I told them I wasn't paying anymore until they could fix it.

I canceled my service 2 months ago and returned the equipment on time, more than a month ago...they charged over my account $121.75 fee for the equipment returned. Bad experience ever???? When I called they said nothing else is going to be charged, liar!!!!

DIRECTV quality has severely diminished the last two years (like since AT&T took over) and that don't include outages for rain, snow and high winds. Used to be I could resolve issues over the phone, easy-peasy, no problem. Nowadays it's a whole different ballgame. I speak to a rep, make a deal and practically before I've hung up the phone, DTV has screwed up! I find I need to carefully scrutinize each bill for errors and commitments to stuff I never committed to. They have proven untrustworthy and even dishonest. I'd drop them in a minute, but the wife doesn't want to (she don't wanna miss her nightly MSNBC lineup), of course she never had to deal directly with DTV. Happy wife, happy wife? We'll see!

I just want to try and help to save others from the severe headaches and financial burdens associated with DirecTV services. I Signed up for a 2-year contract. I moved service when I moved residences. The salesman and technician lied to my face saying that my contract was still set to expire after the initial 2 years. However on the next billing statement, I was informed that I had opted into a new 1 year contract by moving my service. I am now being forced to pay $200 early termination fee since I would like to cancel my service due to an unwarranted $60 a month increase for the same services.

Meh... we have had DTV for a little over a month now. It began as a headache. We requested service in Michigan, received confirmation that the installation would be here. NOPE! They ended up trying to install at our previous address in New Mexico (even after verifying new address). Customer service was based in the Philippines, was transferred and bounced around multiple times and had to repeat our story multiple times. Had to do ANOTHER credit check because of their mess up. Finally after multiple days of headaches and hard time understanding accents, the installation guy shows up. At one point I get a supervisor and he literally says “make this quick, I’ve got other customers”... WTF?! Really?! Then for my troubles I was offered a $20 voucher... WOW!!!

A solicitor approached my elderly in law's house offering a deal $45 for 2 years. Since their current package with Suddenlink (who I’ve been with for over 10 yrs) was under my name the solicitor ran a SOFT credit check with just my name and phone number and advised my mother in-law to switch to a cheaper plan of $45 with DirecTV. He then called DirecTV and had her pose as myself agreeing to the change without me knowing. When I called to report this to DirecTV and they then had the fraud Dept call and canceled the plan BUT WOULD NOT LET ME OUT OF THE CONTRACT THAT WAS A FRAUD CONTRACT.

Before ATT, DirecTV was excellent. Customer service answered within 1 to 2 minutes and the service representatives were always helpful. We've been a customer since 2011 when we bought our first motor home and began to travel. Whenever we stopped, we would call DirecTV and ask to have local programming and within seconds, the Tech entered the info into a computer and we had local TV for the area we were in. DirecTV under ATT does not understand that people who live in motor homes are not moving and do not incur moving costs. We are just in another zip code. After 8 hours, we finally got someone to punch in the numbers. This was in May, 2019.

We have had DirecTV for 20 years and since AT&T bought them their customer service is terrible. They change our bill every month and then we have to call and argue with them for hours and then they tell us that they will give us a promotion and that our bill will be set for 12 months but then the next month we get another bill that is messed up again. We call again and are told that you our promotion expired already but they don’t have anymore right now. We are SO SICK AND TIRED of dealing with them. We are going to cancel our service but are worried after reading all the reviews about canceling and having problems with them now we are worried to even go that route. You are screwed no matter what you do with them. DO NOT USE THEM!!! They are crooks and frauds!!

We have have been a DirecTV client for over 10 years and recently had a change in our bill. Our standard bill has been $72, in August and September it increased to $121 then in October they began charging me to $180. We were told that our promotional package has ended and the only way to qualify for the advertised rates ($69.99) is to cancel our service and apply for new. They were not willing to work with us and offer absolutely no loyalty to tenured clients. Would not recommend DirecTV simply based on lack of communication and low level of service to its clients.

FRAUD, FRAUD, FRAUD. The only reason I'm giving this company even one star is because of one of the loyalty service reps who actually did mostly what she said she would do, otherwise if I could give negative stars I would. I don't usually write reviews, but I had such a horrible experience I wanted others to know. It started with the sales rep at Walmart who completely misinformed me about the service. He told me that I would have no problem streaming through my Roku and smart T.V., when in fact there is no DirecTV app on Roku, and that I would have to essentially download each individual station to watch through the roku. I was then given the same information by the contractor who installed the satellite dish. The only way I even found out that I couldn't actually stream was when I contacted technical support who informed that, that is not possible.

I used Directv from the days it first started. My last experience was pricey and sporadic programming for 10 months. I cancelled and they billed me an additional $260 for cancelling 'EARLY". If you are considering this dead-beat, behind-the-times outfit - think twice. Much better options with DISH and X-finity. Oh yes - customer service is with some guy in Tadpole, India who you can't understand, or couldn't help if he knew how.

DirecTV, NFL sunday ticket. When I signed up for the DirecTV's NFL Sunday ticket, I was told we would get a discount for signing up, and that after a year's service, we could get that same discount again when the discount is to expire. Oct 15th of this year, the discount expired, and we called to extended the discount. Was told by DirecTV phone rep that they could not honor that discount that it was for new customers only. At that time, we told the representative that being a disabled vet, I am on a fixed budget and can not afford the luxury of paying nearly 200.00 dollars monthly just to watch football games. If they could not honor the previous price, to cancel my service immediately.

I had been a loyal Directv customer for 12 years. I moved in July and signed a new contract to get the wireless system to make the installation of the equipment easier at my new home. When I made the commitment for 2 years I was promised my bill would stay the same @ $70 per month. In November my bill increased from $70 to ~$130 per month. My wife called and the rep on the phone said to call back in December when they would have discounts that could be applied to the account.

I have had DirecTV for over 11yrs and each time I called for help they would tell me my name was not on the account and they could only talk to my wife. She would have to call and add me to the account and each time she would. It happened for the last time today. I told her to call and cancel the account and they told her there is no account open in her name and as they were with me very rude to her. So when I called back I was told she would have to call back with an account number and SS #. She is trying now. I told her I can just quit paying the bill. I'm sure they will turn it off. The service is not what they advertise and there is no reason for someone to be rude. I now know I paid too much for too long, new provider was much nicer and did not try to get me to buy something I didn't need or want. Do your homework and look elsewhere.

Having issues with billing. I chatted/called last month and changed my plan to save money. They told me it would reflect on my next bill. My next bill shows no changes, so I chat in again and the last agent did not submit notes so they have no record of this. So tired of this response as I have heard it multiple times before. Changed my plan again today, but no credit and was told it will show on next months bill. Just ridiculous!

We canceled our Directv services on the last day of our Contract back in July 2019. Directv didn't process the cancellation correctly and insist WE owe THEM money. I called in EVERY MONTH from July till the last bill we got back in NOVEMBER and talked to 4-5 Customer Service Reps all of which told me "We will notate your account AND send it for adjustment"...that NEVER happened. I after the first two reps started just asking straight out of the gate for a Supervisor and they would get me to talk with them and STILL nothing got corrected. The last time I called in I insisted on speaking with a Manager (no supervisor, no regular rep) as I was done messing around and had been told several times things were going to get fixed and they NEVER took care of it.

I was being charged for the NFL package, so I called and cancelled it again. They said to pay the amount due and I would get a credit for next month. I paid and the following month no credit and another charge. Again was promised it would be credited. Three months of over paying and no credited, I finally cancelled with Directv. They sent me the box with shipping label. I packaged all my equipment, took it to UPS and thought all would be good.

Have been a customer for 12 years. Endured price increases and bad customer service.. Called the other day. Kept me on hold for one hour.. The so called supervisor was rude and not knowledgeable of my situation, but tried to make think she was.. This company only wants more customers. They could care less about the ones they have.. Don't get caught in their web of lies!!

DirecTV billed me for NFL Ticket which I didn't sign up for at a rate of $50/month. When I found out I was $200 in and they said, "You cannot cancel and still have to pay the $50 for the 5th time." I asked for a refund and was denied and told to file a complaint online. I did and they sent me back to customer service. I even suggesting checking to see if I ever tuned in and was told they wouldn't do this. Terrible service and how this is possibly legal I don't know since I didn't ask for it so how to bill for something never requested.

Hours of same useless answers when customer service gets called. Half of them can’t speak or understand English. Lot of background noise. They want to give standard answers without solving the real issue. Bills are erratic and automatic payments have technical glitches often. I will never use Directv again, just canceled by current premier subscription after almost 2 yrs of service. It’s surprising how they can drive away long term customers who have been with Att and Directv for years!

Directv is the worst company ever. When I purchased the service I was told that I would be able to stream through my smart tv. Totally false. I'm now told that I need to purchase a separate service for $65 or 2 additional receivers for $7 each a month. They won't help me out or try to resolve the issue. I totally regret switching from Spectrum to Directv. Worst decision I've ever made regarding tv cable/satellite companies. Please do not get a contract with Directv. I'm now stuck for 2 years with them. Can't wait for the contract to expire so I can go back to Spectrum.

Service continues do degrade. Many interruptions of service daily. Kept a log for a year of no service. Cannot speak to any representative that has english as their language. I could go on and on about their lapses in service. What can i do? Is my equipment outdated? Don't they know about customers of long standing and their equipment? As a long term customer, feel like i am scammed by this large conglomerate!!! The internet service is also iffy. Too many times no service for no reason..usually on a weekend.

I signed up for DirecTV with ATT for internet, which came with NFL Sunday Ticket. I thought, yay, fun. I got my one year of the service free. In March of the following year I canceled Sunday Ticket. Since then they have continued to bill me for Sunday ticket ($50!) each month. I have to sit on hold for up to an hour every time. At the end of each call they promise me that this will never happen again. This cycle has repeated itself every month for the last six months. So much wasted time and money.

I have been a DirecTV customer in the past, and though everyone has the usual service issues due to weather, the customer service was always pretty helpful. However, it seems since they have been obtained by AT&T, they are incapable of functioning a proper customer service experience. My current Experience: In April I signed up for a Spring offering, a package that including many channels, including the NFL Sunday ticket for the first year. When the NFL season began I did not have the Sunday ticket. I went through about 5 calls with them on this subject, each time having to explain the situation to multiple representatives, and received a plethora of excuses from "We never offered that" to "I cannot access that system" to finally "Yes, you should have had the Sunday ticket if you signed up for X package in the spring".

Told us we needed a new tv because our HDMI connection wasn’t working. When it turned out to be the disc, which they never checked despite asking them to. Messed up service times. Chat service took over half hour for an agent. Every time you log into the app asked you to reset your password and then that doesn’t work! Looking for another service, done with AT&T!

Crooks and liars, dont do business with Directv, highly do not recommend directv, customer service is no good. No one speaks English, their price rates just keep increasing with no apparent reason, no good.

My wife and I have been with DIRECTV for a combined 20 years. I would not ever go back to this cable platform after they misrepresented promos and discounts. Their customer service and managers didn't want to do anything about the issues as the funny commercials "JUST GOOD ENOUGH" has become how they are. They stick consumers with ridiculous bills and and make up fake company policies that are very un-consumer friendly. No shock that millions of customers are leaving. Do yourself a favor and don's sign up as this has become a very un-reputable company that is nothing like it was before the merger.

I call to add a receiver box. That’s it and I was on the phone 1 1/2 hours and still was unsuccessful getting a extra box put in a room. I don’t mind paying the extra... They just keep transferring me to other people and departments over and over, very frustrating!!!

This company is one big scam. They hire cheap labor to deal with customer service that I can barely understand. I had nothing but problems with DirecTv ever since the promotion expired. My bill was jumping up in price by $40 every month. I literally had to call this company every month for them to explain why my bill was going up and they couldn't even tell me. They would credit me then do me the same way the next month. After 5-6 months of having to call them, I gave up. Canceled and turned in equipment. While on the phone canceling the lady told me once I turn in my equipment I don't owe them anything. Well, that was a lie. They are emailing my work email every day threatening to send me to a collection agency. I will counter sue and prove I don't owe anything. PS. Youtube TV has been a blessing.

25 plus years of service with DirecTV earns no customer Loyalty. I'm trying to cut cost wherever I can, so I spoke with Klyie, she said there was technical issues as the reason her phone would go silent during our conversation. I confirmed the last four digits of my SS#. She told me that I also needed to verify my pass code otherwise she couldn't help. I asked for a Supervisor. I spoke with Eric, for which I had an issue understanding him, he too said that he couldn't help me and I would need to go to an ATT store to show my ID before I could consider downgrading my service.

If a agent contacts you by text and they are a salesperson through ATT it’s a total scam! They offer you a deal for $55 dollars a month for 3 years and includes premium channels. It’s a total scam and it’s ATT doing it! How else could they turn the channels on and then bill you $211 dollars saying you called them and ordered the package! It’s a total scam and obviously ATT is behind it! My bill went from $60 dollars a month to 115.00 a month now $211 a month ever since ATT took over! I've been a customer since 1985 and I’m done with DirecTV!

First of all I did not get the gift cards that I was promised, The installers did not show up when they said they would. I stayed home all day waiting for them. They did not give me notice that they changed install date. Then the tech doing the install told me they had a Netflix channel,(they don't). Then 6 months ago I ordered a receiver for a motor home, ended up selling the motor home so sent the receiver back. Apparently my contract was renewed when I ordered the receiver. I was not aware of that. So now that I want to cancel, I have to pay $380 penalty. That is wrong. They won't take it off. Don't use this company.

I've been a customer of DirecTV for about 12 years. This is the first time I wanted to change my package, and it's been a nightmare. I was told to I would be charged $91 for the package I choose, and for 2 months have been charged $140. Then when I call about it, They tell me they can't help me, but can offer now. So when I decide to cancel my service now due to this, they tell me that I'm 4 days past my Billing Cycle, and they Cannot prorate the days so have to charge a full month. It's nothing I ever agreed to in my 12 years of service with them.

After move order sent in for transfer service to our new house it’s been nothing but trouble! They cancelled old account because it had a “glitch” and couldn’t do work order... Screwed up pricing and they could care less! "Sorry we don’t offer that anymore," is their answer! Will be cancelling and finding an attorney to handle fees they are trying to charge!

We have had DirecTV since 1996 - back in the day when you purchased your equipment up front-a long time ago. We have been receiving emails that our current equipment (not the 1996 equipment!) is outdated and we need to upgrade to the Genie. Because we decided to add an additional receiver we called to upgrade and add a receiver in October. Long story short, I can't tell you how many phone calls have been made to them with a promise that someone will call us within 72 hours to schedule the upgrade/installation and no one calls back. Finally got a hold of someone who said the installation tech would be there on December 9th. Took the day off work as they tell you you have to be present but at 10:30 am received a phone call that no technician was in our area and rescheduled for December 16th. I'm not holding my breath that one will show up then either. The only response from the foreign speaking customer rep was sorry...

BEWARE OF AT&T/DIRECTV. I want to describe my recent experiences with AT&T/DirecTV. I first signed up for DirecTV in 1997 and had continuous service until Oct 2019. I moved from Washington to Oregon in November 2018. After 11 months, I decided that I could no longer afford the monthly fee for AT&T/DirecTV. I started doing some research on what was available in my area in Oregon. When I had the information I needed, in early September 2019, I contacted AT&T/DirecTV to get the status of my contract and was told by their customer service representative that I had satisfied all obligations and was no longer under contract.

Advertised $59.99 per month for 12 months and charged $74.99 per month. The AT&T store in Cloquet, MN is still running that promotion which they do not honor. Additionally, DirecTV will not issue a claim number to receive the $200 Visa promotion. Have called DirecTV and AT&T four times and visited the AT&T store twice and all customer representatives will not help me at all. I would cancel the two-year contract but AT&T can legally charge $480.00 to my credit card. I consider this a breach of contract on their part, but guess what? - no class action suits are allowed in their contract!! Buyer Beware!!!

On 12/9/19 at 9:48 a.m. I made a call to 800 831-5000, to inquire about lowering my bill. The representative, who identified himself as # **, immediately tried to sell me some insurance to "lower my monthly bill". It would cost 99.00 for 3 years up front. PLEASE listen to my short phone call. He wouldn't listen to me, as I got louder, he got louder. I am home sick today, and finally hung up on him, as he told me to call another number. And by the way, I called ATT and this very nice woman, helped me so much, that I didn't cancel DirecTV. But I would, if I ever got him on the phone again. I will be keeping his number.

My father closed an account that was set up without his permission. It’s a long complicated story. We closed this account which wasn’t easy because he had no PIN number, no phone that associated with this account. I spoke with the fraud dept and they were the ones who finally closed it on Sept 23. They had no record that he had any equipment so I was told not to worry about sending anything back. Thinking everything was fixed his bank account was hit with withdrawals. The only way they could have gotten his account information was from his current service.

In 2018 I walked into AT&T store to inquire on services, sales rep Lisbeth ** at the 19049 location misled me with a 24 month contract. Told me it was a 12 month term and the contract would expire Nov 2019. I budget and in Oct of 2019 called to inquire on what promotions they were having and if I choose to stay for another year. I called in 3 times, only to experience extended holds and to be told to call back until another week. After calling in the last time (nov 2019 end of my contract) they said they had no specials and my bill would be over $111 each month for a basic package. I made the representative aware that I could not afford such a bill and to cancel my contract.

I cancelled service Dec 4 and they said I would be charged until Dec 27. New rule they don’t prorate service, instead want money for month extra after I cancel. Should be against the law. So if anyone has suggestions how to settle it would love it.

Tried to make changes to package. Several times. Called to cancel and was promised a discounted rate. I never saw that rate billed. Was $30 more. I called to cancel, the agent was very condescending. He also stated that they were not allowed to make all those discounts that was given me. I even received a confirmation in the mail stating what my new charges would be. I’ll be dumping my AT&T wireless account as well.

I lost connection 2 days ago and now Directv cannot get anyone here for four days! The customer service was terrible. They just kept passing me along to other people only to get nowhere. If they can't do better than that they need to hire more techs. I use to be happy with them and always had great service but obviously things have changed. I don't want to go back to Spectrum but am rethinking it. Directv is not what it use to be. So disappointed.

They just change your bill when they want, I start paying $120 and finish paying $207 just because they remove all my promotions in just 3 month after contract. Usually that happen after a year of contract. They have the worst service ever. Comcast is by far a better service, just saying.

When I opened a Directv account at August this year I got a “choice all included“ plan. Which is $49.99 for each month. They sent me the customer service summary. Show me the upcoming bill is $78.44 and ongoing monthly bill is $58.49. But when I got my first bill it was $88.99. I thought it was only a little bit different. So I pay for it without any attention. On the second bill the price was went up to $113.23. I recognized that was something wrong. So I started to call the customer service. They told me somehow my plan was changed to “select” plan.

We have had DirecTV for a while and we recently decided to cancel our service because they were getting more and more expensive. We canceled the service on Sep 9, just a day or two after we returned all their equipment. On Sep 25, we got a bill stating we owed $133.57 for service. So of course I called and they wouldn't budge at all. They said that since they bill ahead, we were still responsible for paying that amount. I asked the gentleman why should we pay for an entire month of service we did not have except for the first few days of September. I asked for them to prorate the bill for those few days and they refused. Mind you, they had already received the equipment we sent back. I asked to talk to a supervisor and after going back and forth, he agreed and assured me that we didn't owe anything.

After I canceled my service and paid my account, I received a charged with out my permission. It charged to my debit account. When I call them to question the charges they could not find it because there was not a confirmation code! Because like I told them this charges were with out my consent completely illegal. I'm still fighting this with my bank. Also I'm search on line. It happens I'm not the only one who this been happening, beware there is some scammers in At&T DirecTV.

They don't show up for installation. When they finally do, they leave without doing anything and I have to take another day off to wait all day for them to show up. It is now the 3rd appointment (scheduled for 8 - 12pm) at 1:30pm and I have not heard anything from them. What a bunch of clowns! The only reason these morons are in business is because of NFL Sunday Ticket.

I’ve had DirecTV thru At&t for roughly two to three years. When I went into the At&t store for something else they were running a promotional on DirecTV Now Live Streaming. We decided to try it and liked it. When I called to cancel the regular DirecTV they put up some resistance and insisted I just suspend it for 6mos. There would be no charges for 6mos. Why they thought I needed two services I have no clue but to save argument I suspended it. At this time I had a credit balance. Just before The 6mos was up I called to cancel. There were no issues. They sent me a ‘gift card’ for my credit and said they would be sending me instructions on returning my equipment via UPS.

I contacted DISH NETWORK to install in my retirement home in Arizona and was promised $300.00 Gift Card if I contracted with them. After 2 1/2 months and over 6 phone calls and several representatives I am no closer to receiving my promised $300 gift card than when I started. STAY AWAY FROM DISH NETWORK. They will give you the runaround for weeks to months in hopes that you will give up and go away. This is 100% TRUE. THEY WILL NOT HELP YOU. DO NOT FALL FOR THE GIFT CARD FRAUD.

To whom it may concern, I am writing this to describe an experience with the DirecTV side of the company. I have had my AT&T cell service for over 15 years with minimal issue and my DirecTV for about 8 years. My problems started about 2 years ago when I upgraded my equipment to 4k. The receiver in my living room never quite worked right. I would have to turn the TV on and off 4-5 time before the signal would work with the TV and I could watch it. So fast forward 2 years of watching TV with this problem and I did make calls for help in between and signal were resent signals and that would help for a few days and then back to the issue every time I turn on the TV.

My service was cancelled without my permission and now I am forced to sign back up at a higher rate and without the outdoor network I had up till 12:00 am. Now not only do I have to pay a higher rate but I can't even have the one channel that we actually watch! To have that channel I would have to pay double of what I did yesterday! I am not happy. I did not authorize cancelling my service!!!!

I have been a customer of DirecTV for years and never knew that you have to pay $99 each time a service technician comes out to your place to fix their poor service? All channels at all our tv screens in the house were freezing for 20-40 seconds the whole time it's on, for days, notably during the live impeachment period. I called for service, tech came out, replaced 2 genies, claimed our dish is off 2 degrees, gave me his calling card and the problem persisted the following days, I called his number on his card, he came back and "Fixed" it again, then I saw my bill this month with a glowing additional $100 added to it.

Was persuaded by one of their sales people to switch from AT&T to DirecTV and had problems from the start. The salesman said we would not be charged an early termination fee since they're part of the same company. First bill rolled in and we were in fact charged a fee. As far as the quality of service, we never had a problem with our TV. The satellite held up well, even in storms. However the internet was HORRIBLY slow; by far the worst of any company we've had since the days of dial-up. Back to billing, there were minor ($7-$10), unclear fluctuations in our bills every month, that while not a huge deal, were annoying and eroded my trust in their company.

Cancelled service 10/27, checking account debited 11/27 for November service. Spent 2 hours on the phone, 3 different people told me it was a "glitch" in THEIR system. Finally, supervisor said they would be sending me a check and an email to verify. Still waiting on email, so I'm thinking check won't be coming either. This company has the WORST customer service I have ever seen!!

We lost our service and had an error message 771. We called DirectV and after multiple recorded questions I was sent to the number where I was supposed to receive help. I was on hold for one hour and ended up hanging up. Worst customer service.

I live in Florida, my account is Miami based. I COULD NOT WATCH THE FLORIDA hockey Panthers game tonight!!! Why would the LOCAL team not be televised??? Are you kidding me. I had to go to a friend's house 20 miles away to watch it on COMCAST!! I will switch to Comcast as soon as possible. TERRIBLE.

Directv you guys say one thing then do another. This is **. You have your equipment and still want me to pay you for it. You're crazy! Have receipt that shows you got it back and still won't take the amount for them off my account. You guys are scam artists yourself! Dont go thru directv whatever you do. They want the money for the equipment even though they received their equipment! Oh when I call on Nov 11 about returning the equipment you tell me as soon as it gets to the warehouse the amount for the equipment would be taken off my account and it still hasn't been and now when I call you say you can't and that you want me to pay for the equipment even though you have it. Thanks no thanks! Horrible customer service. Even talked to the manager and asked her, "So you want me to pay for equipment you guys have?" And she said yes!

I am a 79-year old senior who signed up for a 24-month DirecTV subscription package in Aug 2018. The signing representative assured me that there were no other fees involved as shown on a channel lineup listing provided by him. However, I learned with the Sept 2019 billing that the contract was for 24 months, but that a "promotion" was applicable for 12 months ending in Aug 2019, when my monthly billing doubled. I have spent hours on the phone with DirecTV trying to resolve this issue, to no avail. Since a disc installation requiring HOA approval was involved, I would not have agreed to a 24-month subscription had I been informed that the subscription price was good for only 12 months. If I cancel the contract now, a substantial cancellation fee will be due, so it appears that I am stuck with DirecTV's misrepresentation and deception.

After finding out DirecTV increased our rate by $50.00 per month with out telling us, they said they would decrease our rate for the next year instead refunding our money they had over charged us. They said that the rate after the first year would only go up by $5.00, of course that was a lie and when I questioned them about it, they said there was nothing they could do. Please check your bill, I'm sure they have did this same thievery and switch and bait on millions for us with no accountability.

Originally I purchased the basketball package. For some reason, it would not feed to my account. Talked to about 10 people, all of whom English is a second language, who tried very rudimentary solutions (reset the service, turn on and off, Etc). After probably 8 hours on the phone, I just asked to cancel. It took about 2 minutes to get the same feed that Directv couldn’t achieve directly from the NBA app. Now, I’m having an issue with where my service is randomly disconnecting. I’ve been on the phone with three people for an hour - again, non native English speakers - and I just got disconnected. Their customer service is a joke. Surely they know this and just don’t care.

AT&T/DIRECTV is horrible! My wife purchased a new phone for me for my birthday at a local AT&T store. While we were there, the sales clerk gave us the hard sell for switching our cable service to DIRECTV with promises of much lower rates and all the local channels we currently had. This was a total fabrication. We live in Connecticut, but our "local" channels, according to DIRECTV, are from New York, a fact that we only learned AFTER the installation was complete. 

This company is a joke and its employees are far from helpful. They ruined my, and one of their own employees, whole holiday weekend. They have no idea how to manage their own product. I was with Directv for over 20 years, and the past few with AT&T have been miserable. Do yourself a favor and DO NOT get into business with this group of morons.

I called to cancel. They offered me money off. I said no. I really wanted to cancel. The sales rep offered me $60 off a month and 4k receiver. I asked several times if this would lock me into a contract, that I didn't want involved in any type of contract. A year later I'm reading an article about DirecTV Sales tactics relating 4K equipment offerings to lock customers into an "equipment contract". I happened to call DirecTv to make sure I wasn't a victim. Turns out the sales rep did lock me into a "equipment contract for 2 years". I was shocked. I called in and spoke to Shawntiera ** who told me they could pull the transcript of the call and that she would get a supervisor. I felt bad for her as she waited 50 minutes for a supervisor "Brian" who never came to help her. She then "queued" for a different supervisor.

When we moved to my current home 5 years ago, where we moved to, cable was not an option. If we wanted regular TV, we had to go satellite. At the time, Dish had the best deal. Hooked up 4 TVs, Joey receivers. With channels we wanted and watched. 4 years later my monthly Dish bill was $129.00. With fewer people in house, less demand for recording channels, I wanted to lower my bills. I talked to a 'sales person' for DirecTv who was going to make sure I got a good deal! I was foolish enough to listen to him!

On Wednesday I called DirecTV to respond to a letter recently received in the mail about upgrading all my equipment or some if my channels would not be viewable at no cost. The representative informed that there would be a fee for the service call. I agreed to the charges. Set my appointment for Friday between 8 and 12. I received 2 phone calls about my appointment one Thursday to confirm and another Friday informing me that a Technician would come before 12. No Technician! No show! So I called DirecTV and was on the phone for over an hour trying to get to the bottom of it. 1st I was told someone had already been to my house. I responded with, "What time? I would be able to pull it up on the surveillance camera." Later in the conversation they said my appointment was canceled by the Technician. So finally I had to reschedule after an hour and a half of being on the phone.

For this review Directv will be called DTV and Altitude Sports Network will be called ASN. Dropped Comcast due to promises by DTV door salesperson to get access to ASN. DTV promised I would have access to ASN. They were cheaper, and better TV resolution. Everything was installed. No access to ASN. They lied. Eventually Directv brought ASN on. Yay, thank you. Was able to watch Nuggs and Avs games on channel 681. Went to watch a Nuggs game tonight - which my DVR said it recorded. Conflict on 681 with an AVS game. Nuggs game aired on alternate channel. Went to watch the DVR for the Nuggs game and couldn't watch. Evidently, the alternate channel is on a different package?!

I have been trying to get credited for an overage equipment charge since August, and it's the end of November. After calling the company over 6 times - and the overseas call centers are beyond worthless! - I still haven't received it. I've gotten several different versions of the reason why....The check is in the mail, I don't qualify for any credits since my account is cancelled. Trying one last time and then forever writing off this company after having my account 15 years. AT&T ruined them for good!

DirecTv will give you an offer and a few months into the deal everything goes awry. I have been charged incorrectly for 4-5 months now. My bill went from 120 to 145 to 168 to now 171. Mind you it was suppose to go down each month and be under $100. I have spent hours on the phone and have spoken with managers and agents that PROMISE this is the last time and it will be fixed. After being inconvenienced, refusing to pay, and wait for credits, I am now told I'll get a $25 credit. NO IDIOTS!!! This is my second and last chance with them. Oh but they will try to charge a cancellation fee for their ** up service if you try to leave. I need an attorney asap!!

I signed up at Costco with Direct TV in September 2018. They were running a complimentary NFL Sunday package as part of the subscription for the first year. As I do not watch professional football whatsoever, I asked them to cancel it. They stated they would. I then called and spoke with a customer service representative who said it had been removed. Here is where it gets interesting. If you don't monitor your invoices (I hadn't for the past year), the NFL subscription service AUTOMATICALLY RENEWS. Last July, apparently my bill mentioned that it was auto-renewing. I was under the impression that I would never have to contend with this again. So, even if you cancel the program, the NFL Sunday renews on your account unless you specifically ask them to cancel the auto-renew.

The problem I have with DirecTV is you have to call them about everything. Can't do anything online. Most of the time their English is poor & my biggest complaint is they transfer you from department to department. I was on the phone for an hour trying to get a charge removed & each department just kept saying they couldn't help me. I asked for an install, to move, and they charged me for it, but never did the install. When they got here they said I would have to have some type of wireless service, said it would be an additional $200, left & billed me $99. I'm done working with them.

Let’s see. Where to start... Having to even choose one star for them is ridiculous and they don't deserve that. They obviously don’t care about loyalty or long term customers and are only looking to gain new customers that they can swindle outta their hard earned money. I’m tired of having issues with DirecTV boxes that fail regularly and then call them just to be transferred to 3 or 4 different people who could care less about keeping you as a customer. When you call and say you’re gonna cancel service they offer you discounts for 12 months to keep you on but you never get informed when those “specials” end so all of a sudden your bill skyrockets again. I’m paying $136 to watch tv??? We don’t even have a full package only HBO and Cinemax and the only reason we have hbo is because our cell phones are with At&t so it’s a “special”.

My mom canceled her service after many years because they were no longer carrying CBS. First they didn’t prorate and charged her for another month. Second they said she didn’t return her equipment but after two weeks they found it. Now they are trying say she didn’t return everything charging her another $45.00. The so called manager I spoke with said she had been turned into collection, found out that was a lie when I called and talked to another customer services person. Beware ** employee # ** because he will lie through his teeth to intimidate you. Also when asked where call center was, somewhere in Texas. How about somewhere not in this country.

Cancelled my services and at that time customer service representative confirmed that my billing cycle was over on the 11th of each month...got a bill stating my account was -1.67 on all services. Then in the mail today 11/25/19 got a bill from DirecTV for $47.72. When I called the reps and supposed Supervisor was very rude and said that my billing cycle was on the 20th... Funny thing is I was warned by a few customers that they would try to pull this. Nothing but problems from the start. Pick any other provider or cut the cord like I did!

Choose any other competitor!! Customer service is horrendous. Promotion, that I didn’t even know we had, was over and they actually said “You have enjoyed the service. Now it’s time for you to pay for it”. Bill doubled and the best they would offer was another 2 year contract at $20 off. Bill went from $60 to $120. I called to shut off the service, was disconnected twice and no chat availability. After an hour, They finally terminated the service. I was then told we were expected to pay another full month as they no longer pro rate with AT&T’s takeover. We are a full 5 days into the billing cycle. If not paid will be sent to collection. The installer for a competitor came today and actually said the last five installs for him were previous DirecTV customers with the same complaint as our own. Do yourselves a huge favor and shop elsewhere.

First off I have been a customer with Directv for nearly 20 years. I have had my ups and downs with them, but finally decided to end my relationship with their company. I patiently waited until 11/24/19, which was the end of my contract and called the morning of 11/25/19 to cancel. I was then informed I would have to pay for another entire month of service, despite my desire to terminate my service on the 11/25/19. Extortion, pay for another month, no prorating just to fill the coffers of AT&T. It really was no surprise as the company that was Directv ended once AT&T took them over. No customer service and inept personnel hired from outside the country to enforce their bad business practices. OK, Directv you squeezed another month out of me, but I will spread the word of how you treat your customers and good luck with that.

DirecTV refuse to repair a hole their service contract person cut in the brother new mobile home. I am helping him because is has some health issues and of older age. I hope that you will assist us and please call our brother Ron Oxendine at 910-258-8991. Ron is Harley's brother. I have call approximately 20 times and they always tell me this is wrong department. Yes, I did get an incident report. When I call, "Oh, you got the wrong department," and get another toll number with no one answering or some answer, but no resolutions as to who and when they will come and report this 'HOLE'. It is winter time you know. "OK, give the the right department." DirecTV gives me another toll free numbers that play music or is a fax number. We have been ignored and very disappointed since this is such a large company. I send a certified letter to their Corporate Office El Segundo, CA 90245 on November 20, 2019. No response from them?