DIRECTV Reviews

When I terminated my service because I was moving they charged me for another month 230.00 dollars. I was three days into my next cycle when I called to close my account. I was told I had to pay for the whole next month even though I closed my account. The worst company ever.

I have had DIRECTV for over 6 years and but finally decided to cut the cord. I called and canceled, returned the equipment. I have confirmation of the return but they still took $191.43 out of my acct.

I recently ran into another problem, their programming of the baseball playoffs. I called, reported the problem, but it actually got worse. Obviously, playoff schedule changes with certain wins or losses. The rest of the world knows this, but DirecTV, even 36 hours out, isn't changed.

I have been with Directv for many years. We decided to cut the cable and move with the times. Of course it’s been a nightmare ever since. I returned the equipment as request, received an email confirming they received everything and then a week or so later I get an email that they’re charging me $293 for unreturned equipment. What?? So I called within minutes of receiving that emailed billing statement and spoke with someone who promised to stop the payment from processing. Two days later it processed and it’s been an ongoing war to have them refund this.

Horrible service. I have had to call many times in 2 weeks and every time got a different answer. And double charged s payment. Now fighting to get my payment reversed... Here are more words bad, language barriers all outside of the country reps.

All I want to do is cancel my service, because the price went from $45 to $99. After countless hours on the phone and on chat, I was given (miraculously) $31 offer. I called back ONE hour later to accept, and guess what? That offer no longer existed....3 days, over an hour each day, and still nothing. What a joke and the most frustrating customer service ever. 4 different departments, 4 different answers, and "the back office" twice, and still nothing....and the worst part is that I fell into this one year ago. And to think I almost did it again! RUN FROM THEM AND DON'T LOOK BACK.

This company is horrible. Been a customer for 18 years. Called to look over a bill that has now gone to 151 a month. Left on hold for an hour-then they say they offer me a special for being loyal. Same promo everyone gets and then they jack price up. JOKE!

Had the worst experience trying to cancel service, customer service department would not honor my request and try to ply me with deals, after a week I was able finally to cancel but again was called 3 to 4 times a day in order to continue service. At this point was very dissatisfied. On top of that after we paid the full month (boxes were disconnected) we received a charge from a collection agency for penalty. Direct TV never contacted us for this and we never received a bill for it.

When at&t bought DirecTV or merged or whatever stupid corporate ** up happened. Now I was late paying my bill unintentionally. My service was turned off. Paid my late bill and now I have to wait up to two hours for them to restore service e. I've been a customer of directv for probably 20 years and this is how they treat me. They may have the best reception but they definitely don't have the best customer care. Two thumbs down for me in customer care. We pay your salaries. Treat us with some respect or maybe if you treat us poor long enough you'll drive yourself into the ground!!!!

Been a customer 8 years paying $138.00 a month. My Mom Passed away and I was gone for a few days. Never been late in all this time. My bill was found under some paperwork on my desk. I found it and called in. My bill had went to $366.00. Told them to shut the acct down. Said they could not do that until the 20th and I would get an email on the 21st. This was happening on the 7th of the month. I told them I would be out of the country at that time could they just do it now, they said it was the way it is and that I would just have to find some to do it or they charge me for the products. I WOULD NOT PISS ON THIS COMPANY IF THEY WERE ON FIRE. STAY AWAY FROM AT&T.

The installers did a good job but that is where it ended. They lied about how much it would be each month. They promised me a $200 Visa card and I only got $100. They said fiber optic was way faster than Spectrum internet and that is a big lie! Now I am stuck in a 2 year contract! When this 2 years is up I will never do business with them again! And I plan to tell everyone I come in contact with about them!

DirecTV was super nice to me when I first bought their services, after a year when my promo was up, I called and practically begged them to keep me as a customer. I simply wanted another promo, didn't even care if I had to pay an extra 20 dollars or so. They only offered me the lower package that did not include my kids channels. I actually called twice begging them and then I paid my not pro rated $134, called immediately after and now I have to pay them another $240 for breaking my contract. I have never in my life paid this much money to a TV company and will NEVER recommend them. Be careful, they will lure you in and then once your promo is over, they will take you to the bank!!!!

I've been a DirecTV customer for 16 years and was still using their SD dish. I live in the mountains and was told by one of their techs several years ago that I couldn't upgrade to HD because the satellite couldn't be seen from my house. A couple of weeks ago I got an email from DirecTV telling me that I could lose my TV service at any time if I didn't call the included number and upgrade my equipment. So I called the number. I explained the situation and was assured that the equipment change wasn't SD to HD, but was just a box upgrade and that my bill wouldn't be increased by the change. So I scheduled an appt with the tech for between 12-4 on Sat. He called at 3:30 on Sat to let me know that he would be at my house at 7, but that didn't work for me so I had to reschedule.

DIRECTV is a very dishonest company. They have stolen hundreds of dollars from me and still insist I owe them money. I have paid months of my cable bill in advance and they still have bogus charges every month. Not one representative can tell me where my money has gone, however I can see that I paid this amount on my list of credit card transactions. They will act like they never received it and still continue to charge your card. Finally I decided to part ways with them as a company because I felt like I was giving way more money then the service I was being provided.

DirecTV service is pitiful. The minute ANY OTHER PROVIDER offers NFL Sunday Ticket I will dump DirecTV & go with another provider. I fed up with missing games & shows due to poor weather conditions (rain). Inferior equipment & piss poor customer service. These conditions have only been getting worse and worse, since AT&T took over.

The worst customer service ever, hours in the phone with the most incompetents agents that I have ever lose time of my life with, I can't wait to finish my contract with them to dump them for good, since AT&T bought the DirecTV company everything has been going like hell. You guys sucks.

Direct tv offers everything to a new customer, from premium channels to the NFL Sunday ticket for free, but existing customers don't get **. I have have been a loyal customer for approx 10 yrs and called bout the nfl sunday ticket and basically was told, "Can't help you unless you pay full price." Wtf.

I had Direct TV for 20 years. Changed to Dish because they kept raising their rates. Every time I called them they said they could not help me with a lower rate. This is a warning to Direct customers that if you use ONE day of your billing cycle, they WILL NOT prorate it for the days used. You have to pay for the full month. After 20 years I would think this would be a no brainer. I purposely did not pay the bill until it was sent for collection. I may have had to pay the full bill, but at least Direct TV only got pennies on the dollar from the collection agency. I hate collection agencies too, but this time I decided to go that route.

By far the worst customer service I have ever experienced! The technician left without doing the install, I was lied to and when I had to reschedule because of the technician I spent an hour on the phone with 4 different people that could not get things done!

DirecTV absolutely did not care to keep us as their customers. The monthly bill kept rising over a span of three years. We eventually called and had decided we were going to end the service on the end date, due to increased rates from what we were promised. After going around with the loyalty department, we were told they could do nothing other than limit our channels or cancel. Directv would rather lose a paying customer each month instead of keeping their "promise" and deliver prices we agreed on. WILL NEVER RECOMMEND DIRECTV.

Directv is a joke! I have been trying to cancel my NFL Sunday package for 3 months now. They are still charging me for it, and now they have shut off my service because I have a past due amount that I refuse to pay. Will definitely get rid of directv when my 2 years are up.

I have always enjoyed my experience with Directv until AT&T took over. Every time I called, they were not friendly or willing to assist to help me. I just had to make my final payment on the chat site due to the customer service representatives were combative toward me. The first was friendly but eventually disconnected our call. The second one mentioned all the times I had called and stated that I was always requesting to speak with a manager and before she hung up in me said “next.” The chat site was awesome and was very helpful and the guy went out of his way to assist my needs. Again, not the best experience since AT&T has taken over. I would stay from Directv.

Good picture until it rains. Whenever it rained I lost the picture. I decided to cancel DIRECTV when I sold my house. I went with cable tv instead. DIRECTV decided to continue billing me for the Sunday ticket package. Football regular season had not even started. I called to get this charge removed since I did not receive the service and I was selling my house before the football season started. The representative told me I still had to pay for the service since it is billed a month ahead. "Really you want to bill me for a service I did not receive nor did I sign up for the Sunday ticket package this year. I did sign up for it last year but not in 2019".

I will never do business with ATT again. I had DirecTV installed in May 2019, I canceled in a month. The receiver wouldn’t stay connected to my internet. So we tested it with two other internet sources; ATT did troubleshooting and determined indeed the receiver needed to be replaced (just got a bad one). No problem, they will do it for $100. Really, you just put this system in less than a month ago and you want me to pay $100 because your equipment failed. Canceled and called Dish. I also moved our five cell phones to Verizon since they were so rude. I returned their equipment as requested and now they are trying to get me to pay an early termination fee; in fact they had a collection agency call me today. That’s what being apart of the ATT family is like..

When I signed up for DirecTV, it was combined with my internet from CenturyLink. I asked if the price would go up after the first year's promotion was over and I was assured it would not as long as I kept the same package. That's not the case. I got my first bill after the year's promotion was over and it nearly tripled. I called immediately and was told there was nothing they could do. So, I requested immediate cancellation. I was then told there would be a $20 per month early termination fee, which amounts to over $200...so, in essence, they are charging me to get out of a scammer's agreement. NEVER, NEVER have DirecTV as a service provider.

Let me tell you a little story about my terrible experience with DirecTV and their "wonderful" customer service. I had DirecTV once before when I owned my home and had a wonderful experience, fast forward to some time later and I had to cancel your service due to a station reassignment where we were not able to have satellite. Now we are back in an area where we are able to have satellite and I was excited to be able to get your service again, but what a mistake that was. My husband and I signed up for a bundled package for TV and AT&T internet. We scheduled install, got all these promotional prices, paid the one time activation fee, all that jazz. Well, come install day the DirecTV rep and AT&T guy showed up to do their thing.

I have been a paying customer since 2011. I pay for the most expensive package they offer. They have started pulling channels from their offering, yet they don't offer any credit or price reductions to the consumer. Customer Service is zero help. They read answers from a screen and no one can address my concerns. I lose my signal on cloudy days. Cloudy rainy days are typically the only days I want to watch TV, but I get an error message and a frozen screen. Bottom line is I'm done with this company. Almost 9 years and I'm going back to cable.

I was contacted about a promotion being offered from Directv. The offer was to pay 6 months up front and my bill would be locked in at 79 dollars a month for the next 2 years. The promotion was DTV partnering with eBay and you have to pay with an eBay gift card. I go and get the gift cards and get the promotion. Then I was contacted again saying that I couldn't get the promotion because the eBay cards were frozen after Directv ran them and got the 480.00 that was prepaid.

Back in 2017 I signed up for a BOGO phone with AT&T. I was able to do this because I signed up for their DirecTV as well -- with the promise of $25 off my DirecTV bill forever. A few months ago AT&T decided to "discontinue" whatever plan I was on which created a glitch for me receiving my $25 discount. My previous call last week it was supposed to be all straightened out but when I received my bill it was not -- I wasn't receiving my $25 discount. I called AGAIN and told Jeff at the loyalty department to review last week's notes it's all in there -- why do I have to keep explaining what is happening and the reason it's happening. Well Jeff did a lousy job keeping this customer. I just told him to cancel my service. After THREE months and numerous calls I finally just told them to shove it. I am so upset with their customer service.

I had to place my aging mother in a nursing home when she was diagnosed with Alzheimer's and Dementia. I was tasked with clearing the house and turning off all the utilities. I had no problem at all closing her electric, gas and other utilities. But when I called DirecTV and explained the situation, they told me that she signed a contract and I wasn't listed on that contract as an authorized user. At this point in time I did not have her POA. They refused to turn off service. I, naturally just quit paying the bill as the house had been cleared and was up for sale. This company is the most petty, inept, soulless entity on the planet. They threatened lawsuits, they even had someone call me and threaten to ruin my mother's credit. Really? Any company that's willing to ruin an Alzheimer victim's credit, isn't worthy of my money, nor should it be worthy of yours.

Oct. 2, 2019 I had a appointment to get a upgrade. Well the tech. come put everything in, they were very nice. But when it come to getting a signal they said that my tree was in the way. I would have to cut it down. Now keep in mind this tree so big 2 people could reach around it. I told that was out of the question, I did not have the money to do that. Then they called their supervisor. I spoke with their supervisor, he told me that I would have to cut my tree.

I will first say, that I have been with Direct TV for about 11 years. I was always pleased with the customer service that I got. After the first 2 years my bill went up and I saw a sales rep in the store and he suggested I call to renegotiate my contract. I did this and they helped me keep my bill to about the same that I always paid. Well I started in August of this year. To do this for my bill would be doubled. Told them I could not afford for it to go up this much. They did give me a credit for one month and told me to call back on October 1st, to find out any promotions. I did call back and still nothing. Was told me bill would still be about 128.00. This is crazy for what I get. I do not have anything special. I do have an awful lot of infomercials. It seems they are not interested in keeping loyal customers, when I said I can go to DISH tv for what I am paying now. So I will be contacting dish tv by the end of the week.

I called at least 20 times to receive a shipping label or return box and they could not provide me one. Now they are charging me 194.06 for the equipment. I had to drive 2 hrs one way to get to the nearest FedEx store to ship the receivers back. Now I have called them to give them the reference numbers that is not enough!! I have to wait for an e-mail call back and then "escalate" discussion of my bill. Whatever that means. I will never deal with ATT or DirecTV again.

I like DIRECTV until recently. I mainly watch three channels, HGTV, DIY, and GAC. My bill is around $90 a month. I got a bill this month for $166. I do not watch these stations that often. I called and asked. They said my promotion had run out. I asked for a new promotion because I can easily switch to Dish Network and get a good deal for two years and then switch back if I had to. Why wouldn't they just work with me because I have been a loyal customer. The lowest price they would go is $135. I told them to cut off my service. I will never do business with them again. I am thinking of going with Sling or back to Dish Network. It is just irritating.

Up until recently I was with DIRECTV for eight years. To attract me as a new customer I was initially given a good deal. Over the years the price kept creeping up. I called after a few years to see if I could get a break on my bill which I did for about a year. Then it just went way up again. When I called a second time I was told the only way to reduce my bill was to change my lineup which I wasn't going to do since the only channels they take away are the ones you actually want. At the time I dropped them I was paying $140 a month! Of course when I called they offered me a great deal if I would come back. Why is it that you wait until we call to cancel then beg us to stay? What you should do is reward the loyal customers you already have.

I got AT&T DirecTV. Got my bill on september 30 and the next day they discontinued my service saying I had a previous balance and had my email wrong. Now I have to go 10 days without service. This is ridiculous.

Today 10-1-2019 just cancelled my service. I was told they do not prorate anymore. I have to pay till 10-12-2019. That is another 11 days of service, that I do not have anymore. That will cost me about $2,67 per day. I feel Directv is stealing $29,67 from me. From the start I was lied about the cost of service. I tried communicating with them about the false information. The reason for getting Directv was to get the Sunday NFL Ticket. So when they began lying to me, I cancelled the NFL Sunday ticket a year ago. Now that they are stealing more money from me, It just confirms that I made the correct decision to cancel my service.

My experience with DirecTV was awful beginning the day after I signed the contract. The girls that came to my door said my internet would be bundled with my TV for $89 a month plus taxes. I was charged approximately $158 the entire length even though I called numerous times to get it rectified. I was always told I needed to contact the girl that came to my door...which I did, however she NEVER returned my calls!! We ate it & decided we would cancel as soon as our contract was over. I did just that & called last month to cancel our service. I was also charged $240 (which was absurd but I was never able to get them to come down on that unless I signed another contract) & I was also told I would not owe anything else except for $16.67 for the 1 extra day of internet I needed to keep On for a day while I had the new internet company install.

I first started with DIRECTV in 1997. The prices were good the customer service was OK and there was a decent package of channels to go along with it, at the time the only competition was Cox communications. Over the years the price went up but so did the amount of channels in service that you got. Not to mention the quality of the satellite and receivers going to high definition and making for a very enjoyable viewing experience. But then came AT&T who bought out DIRECTV and added their brand of miserable, horrid, outrageous service but I want nothing to do with. It started last year at one of my houses that had very old satellite equipment and I wanted them to replace it with new equipment and was going to agree to another two-year contract and exchange for such. They absolutely refuse so I told them the next phone call I will be making would be to shut the service off after getting dish network installed.

I’ve been going through this company for a year. I have another 12 months left of service with them! My experience has been horrible! When I signed up I was only paying $55 a month. Throughout this year my bill has went up! I tried to cancel my service just to be informed that I would have to pay over $200 for a early cancellation fee. Now with 12 months left I received a bill for $98.65 due to them canceling a my promotion, which is ** because it’s not my ** fault that their promotion ran out! When I called to try and set up some type of cheaper plan they tell me that the only promotion they had now was them taking $10 off my bill for the next 12 months!

I have had Directv for 3 years now. Called to get my bill lowered and they said they couldn’t. I moved on to Dish. Called directv. They told me I had till October paid in full. I called them back. Had my service cut off. They told me I would receive a small bill. At that time they lowered my bill cheaper than what I was paying. Told them I was going to stay with dish. Received a bill for $119 for service of 11 days. I spent 2.5 hours on the phone with them today and made no progress. They don’t care. Very poor customer service. And with dish you always speak to someone in the US. Staying with dish.

This is the worst company I have ever dealt with. My aunt had DirecTV and went into the hospital. She needed more care and so we moved her and sold her house. The experience of disconnection has been atrocious! I had Power of Attorney and the first call I made said I needed to take the papers to an AT&T store. I got the stuff out of the lock box and did what they told me, but at the store they said, "We don't take these papers anymore." The guy there was on the phone for 45 minutes and he couldn't get it disconnected. I had to travel physically to the state where my aunt lives and in her sick state have her say it was OK for me to talk with them!

We're at the one-year Mark where our promotion ended and the bill jumped up about $49. Oh, I called to see if there were any other promotions available and unfortunately they couldn't find any, so when I asked if we could get our bill reduced lowering the package that we're getting to the basic one which is still $89 a month very pricey. Also seems to me that every time I call my first call always gets dropped or sent to the wrong person and then I finally get to someone who can maybe discuss things with me. It took me over 40 minutes for my phone calls to finally reach an agreement. Seems totally unnecessary. It would be nice if they started hiring Americans for a company that is here in America. Nothing but frustrated. Will definitely be dropping this TV programming after the two years are up.

I had DIRECTV for one year. When I initially signed up for service I was told by a DIRECTV employee to call DirecTV's loyalty department after my 1 year promotional price expired and they would bring my bill back down to the promotional price. One year later after my bill went up I called the number that they had given me to the loyalty department and they told me there was no promotional offer at that time but they did bring my next month's bill down to a promotional price. During that same phone call they told me to call back every month to have them reduce my price and check and see if there was a promotional offer they could sign me up for. The following month I called and they told me there was no promotional offer and that they would not reduce the bill. Every DIRECTV employee I spoke with had conflicting explanations of how their process works which was extremely frustrating.

Just cancelled my service after 8 years with them and wasn't told I had an early termination fee. Back in December 2018 they made me get a new box since my old one was outdated. I wasn't aware that would sign me up for a 2 year contract. I didn't even want the new box. Now I am being charged a $150 early termination fee. If I had known when cancelling there was a fee I wouldn't have cancelled. Never going back to ATT ever again for any of there services.

In the beginning of the 2 year agreement is a 161.56 first bill the last bill on the twenty 24 mth agreement as 194.76. After the agreement if I continue to stay we are billed at 263.44. So after 2 years they prefer you to go elsewhere for service. That is clear in our case. Major disappointment.

The monthly cost after the initial signup period is exorbitant. Long delays in getting response from customer service and representatives are difficult to understand. we cancelled July 3 2019 but they didn't correctly handle the disconnect on their end so we had delays and were billed for additional amounts. We were expecting a final refund of $53 and only today September 26 learned that they billed us a 'billing adjustment' for the amount of the last of the refund. I will NEVER do business with AT&T/Directv again.

I moved in August and I called at&t for tv service. I was told that I could get Directv at my apartment. It would be a $99 deposit. My bank card still hadn't updated my new address yet so I went to Walmart get a disposable debit card. I loaded it $100. I paid my $99 directv deposit and I disposed of the card because I didn't need it anymore and I was sure I would have directv services. Well it took almost 2 weeks for my appointment and the technician use some type of medicine and he made several calls before he informed me that all the trees around my apartment building was blocking the signal so I couldn't get directv service and he had to cancel my order. So when an at&t representative called me I explained to them how I made my deposit payment and I no longer had the disposable debit card so I was informed that I would either receive a check in the mail for my $99 deposit or I would receive an at&t rewards debit card in the mail for my $99.

We lose connection daily! (In perfect weather) We miss half of a program or football game because of the program we are watching will freeze up for 5-10 minutes. Also the receiver constantly says cannot connect when all our other wireless devices work fine and never lose connection. The green & blue light on the receiver stays on, indicating everything is connected. We have had nothing but problems with these wireless receivers and it’s very frustrating especially because we pay way more than we should in the first place. We’ve tried resetting & unplugging everything & plugging back in but nothing seems to work. We’ve had so many technicians out to fix the problem and it is still an ongoing issue.

We have been a customer for years and after the first two years our monthly bill began to increase. We contacted customer service about possibly lower our monthly rate. The bill was dropped 10.00 and lost channels. When the representative was told that we could not afford the monthly payment and we was instructed how to return the receivers. We asked if we put the account in a different name for a better rate and we was told “no”. However I immediately contacted them and was offered a monthly bill of 99.00 using the same address. Customers who are never late with a payment for years doesn’t matter.

I've had DirecTV for about a year the service is absolutely horrible. If it rains no TV. If it windy, sunny, too hot, if a bird flys by guess what? No TV. But I must say they have the best customer service I have ever had. I've had Spectrum for years. Snooty, mean, rude people. But every time I call the customer service really tries to help. They are second to none. Great job DirecTV. Just fix the service.

DirecTV over charges, and hard to understand and talk to. Doesn’t care about the customers or their wants and needs takes over a week to get them on the phone. Never in my life would I ever chose them or recommend this cable company to anyone. They canceled my Sunday ticket without my knowledge so I ordered it and the screen says 70 dollars, now they want to charge me 48 dollars a month for 6 months.

Honestly this company is such a complete waste of time and money. They are ridiculous and I would never recommend for anyone to use their services. If you have problems with their service like we have had you will absolutely get NO help when you need it. If you get this service be prepared for constant tech support, channels losing service for no reason, and "best" of all, never being able to watch shows when they air. And don't even think that live streaming will be easy with this clown TV company. They are even with AT&T now. HA lovely combination. Just do not go through with their aggravation. Find another TV service.

I have been on hold waiting to talk to a live person for over an hour. My mom was on hold for almost two hours! She just had DirecTV installed along with phone and internet and was supposed to receive a Visa gift card for $200 - came but only $100. I know it doesn't sound like a lot, but she's on a fixed income and was looking forward to the $200. Still on hold. Are you kidding me? She just switched from Spectrum but now regretting this move!!!!

I signed up with DirecTV in April, 2019. The result has been the most horrible customer service experience I have ever encountered. I was promised a $200 Visa gift card and 3 months free HBO and Cinemax. First bill I receive they charge me for HBO and Cinemax. I call and spend probably an hour on hold before being told that the AT&T rep was wrong to promise those channels for 3 months free, however they are willing to give me free Cinemax for 3 months and $8.00 per month off HBO for 6 months.

We have had Directv for some time and the bill keeps going up. 2 years ago they changed our boxes to HD boxes and we have HD tvs. Now they say we do not have HD, if we do not pay an additional 10.00 a month for HD. For a month the picture goes out and we have to press any button for it to come back on. They are interrupting our service 24 seven till we pay an additional 10.00. They are trying to force us! What a Scam!!

Trying to watch in RV and cannot get service if a tree is anywhere nearby. Maybe get service 1 our of 4 days. Billing would not refund cancelled services. HORRIBLE customer service. There are too many rules and ways for them to trick you out of your money.

It took 5 guys 5 times to come to my home to finally get the DirecTV dish set up. Then they set up 3 boxes and for the last bedroom. We had to have the next guy come out to do any third bedroom. Then directv said my bill was going to be $99 dollars but on my Costco bill where I bought all this it says $85.79. Direct won’t honor Costco. I have tried to cancel and they want to charge me a service fee. Even though I have had all these problem. I told them I’m have back surgery and need help getting the equipment to them and they said they install but will never come and uninstall on a house. I told them how much time this has talked out of my days and as well as the stress of talking over and over to them, they don’t care. I need to bring the equipment to them and there is a cancellation charge. I also have the paperwork for Costco and no one has asked to see it.

Don’t do auto pay as they will set due date 2 to 3 days after email date and no paper bill. This happened in June when they switched to paperless billing. I asked to have paper bill mailed with the original due date of 27th of month. I was told it would be restored to the 27th and my bill would be mailed. I got the bill on about the 16th of the month but it was due on the 15th and that was when the credit card company pays. For 5 months they have not got it corrected. I contacted service representatives from outside of the United States on about 18th of the month and was assured that it would be corrected.

DirecTV has always been terrible. They're slow and have poor customer service, also it's almost impossible to sign into the app or online. My family lives out in the middle of nowhere and has bad internet otherwise we would have switched over to Hulu live when it first came out. Recently I've been trying to sign on to the app and it says that my password is incorrect so I reset my password multiple times and for whatever reason I still cannot get even though I have the correct information. I tried calling customer support it took about 10 minutes to get through the robots and to actual help, and I still can't get in. I'm going to try my best to switch over to Hulu even with the bad internet. It's worth it since DirecTV is so bad. Another thing that DirecTV seems to be terrible with lately is signing back with TV stations. How can you not have Fox or CBS. Also our bill is really expensive and we have been loyal customers for too long apparently.

I'm a DIRECTV customer who loves watching my favorite local Sinclair stations and has had enough of the AT&T blackouts. Get a deal done without a blackout this time or I'll have to switch to keep access to my favorite local news, sports, and entertainment content. #KeepMyContent

First off, they lie. I had a pretty decent experience, until I moved. Bill doubled, got charged all kinds of installation fees after being told I wouldn't be, then was told for 3 months they were crediting it, never did, finally couldn't take anymore, so I quit. Come to find out, this idiot I had talked to in July, signed me up for a 2 year contract, and I didn't agree to anything! Now I'm sitting here fighting them constantly because they sent me a $775 bill, that I refuse to pay! I pretty much keep getting told to get over it. Now they won't let me remove any of my cards, and threatening to charge them, WITHOUT MY PERMISSION! Worst Company ever!

Had DirecTV for over 4 years and loved it. Customer service was great. After AT&T took over and my bill went up I called to see what I could do and was told they couldn't help me because I didn't exist. I told them I was staring at my bill and gave them all my info and account number again, no record at all of my account. So since they couldn't even locate me I told them I had no choice but to switch to another service. I called and asked them how to send the equipment back which was already disconnected..and then the girl wanted to deal. Too late now. I took the equipment in that day and sent it. The rep at mailing place told me to keep all my receipts as they are famous for continuing to charge and denying you sent equipment. He was right!

When I needed my TV the most, to learn about severe weather in my area, the TV always lost connection to the DirecTV server. When there were clouds, wind, overcast skies... I lost connection to the DirecTV server. Since I was locked into a 2 year contract, it was either pay for what I wasn't getting... Or pay to disconnect what I wasn't getting. I called in July to see if I could set a shut off date for the date the contract expired, and was told "NO." I had to call ON the shut off date. Since the contract expired on Friday 8/16, I could not shut off service prior to the contract expiration. So, I called on the next business day: Monday 8/19.

I've been a customer since 2006, and have permanently ended my relationship with DirecTV. The AT&T acquisition turned DirecTV into a perpetual money vacuum. I'm fed up paying the high cost of literally hundreds of absolutely USELESS channels I wouldn't watch in a million years. Plus, pricey packages are mysteriously loaded onto my account without my permission. Call them for assistance and you can barely make it through the language barriers. If they make a change you get an email stating your contract has been extended another 24 months. And the pricing!!! Nobody should ever put up with that. DirecTV is banished from my home, and I'll never look back.

Updated on 09/30/2019: Update from my post about a week ago. After spending close to an hour! Cancelling the CenturyLink internet installation, (they are in cahoots with DirecTV and AT&T), I decided to let my Mrs. deal with cancelling the DirecTV installation which was set for 5 days later. To my amazement, she not only got someone who spoke proper English! she got the job done in about 35 minutes!! Along with a confirmation number that she wrote on the paperwork. Lo and behold, 5 days later, here came the installer for DirecTV ringing my doorbell. (I expected that). Told him we had cancelled the installation 5 days ago, and he told me that no one had told him anything about it! (I believed him).

We have had DirecTV for 15 years and have been extremely happy with it. That has changed dramatically in the last month. Due to a transmission dispute, we have not had access to ABC or Fox since early September. Timing could not be worse, as it coincides with NFL football season. Now we have been notified that we will most likely lose NBC on in another week. This is unacceptable. This is the first time in 15+ years of DirecTV that we have lost access to any network. If this doesn't end soon we will be looking at other options.

The company increased my bill by literally double. I canceled before the next payment. It's still on and they refuse to cancel and shut off the service. What the heck. And charged me the double payment.

Do not get DIRECTV. They are a rip off and do not take care of customers. I have been waiting on them for two weeks to fix a broken box. They make appointments and never call or show up. I'M dropping them.

Just spent over 3 1/2 hours on the phone with support. I have been a customer for over 20 years. The service has declined tremendously since AT&T acquired the service. When calling support you are transferred to another country where the English is very broken and hard to understand. On-site support is also contracted out to the lowest bidder which often results in multiple visits to resolve issues.

Customer service and installation has been a joke! A guy that came out and install. I ran the cables and all the hard work. He hooked up boxes and set and set up remotes and left his trash everywhere! Could tell he didn't want to get dirty And anyone knows installation isn't gonna be simple all the time! Like a little kid he left the outside door open. Asked several times to close but did not listen! Left me with all the cleanup!! Talked to customer service 3 times to set up auto pay! Spent a few hours on the phone. Guess what? My first bill was overdue! Needed prompt attention! Called them again, oh direct pay doesn't kick in for 4 to 6 weeks! Really!!? Why didn't they tell me?

We have been loyal customers for years. Tried to get our bill lowered. No go. Wanted a discount for losing Fox. Nope not doing it.. So I got with Cox. Cancelled on 8/14/19. Same day got Cox installed. I'm saving about 70 dollars. Sent all my ATT and Directv equipment on 8/15/19 thru the UPS store.. Fast forward to now got a bill for 100.40. Said I didn't cancelled till the 9/9/19???? I talked with several Philippines customer service people. Couldn't understand them. Wanted an American speaking rep. Said it was impossible.. They said it a valid charge. Not!! I will fight this till the end. I will never ever go back to them. They are not a good company. Horrible customer service!! Lori **, Kansas.

Every time it ever sprinkles within 5 miles of our home our searching for satellite signal comes on and we have no tv. Rain or snow, nada on viewing anything until it stops. Now they have added THE most irritating feature to their on demand programs where if you record it, when you want to watch it you cannot fast forward or rewind the program. On top of that, you are FORCED TO WATCH THEIR COMMERCIALS OVER AND OVER AND OVER. In a one hour show you get about 45 minutes of their incessant commercials. Picture watching the same commercial 10 times in 20 minutes.

I mostly watch on iPad. The app is terrible. Always have to reset cable box before app connects to iPad so I can watch what is on my dvr on my iPad. If I watch part of a show, pause, then go back, it will not keep the spot where I left off watching. It drops connection, then makes me start over and go through commercials (again — and no other service makes me connect to my cable box only when I’m in my living room and not remotely).

I had a roof installed yesterday 9-17-19. They removed the dish and reinstalled it. I lost signal and called to schedule a service person to fix it. I asked for a 30 min ahead call so I could leave my job to get there. I don’t get to opportunity to leave my job for 4 hours to accommodate their window. They called with an automated message not the tech. I raced home and got there at 12:42. There was a “SORRY WE MISSED YOU” card on my door saying he was there at 12:43. I spent the next hour telling 5 different people what happened and that I would like a tech come out to just realign my dish!

I cancelled my DTV service after 19 years. The ATT acquisition of Directv has negatively affected their customer service and pricing. This morning I called them to check pricing as a new customer. The agent found a loyalty deal for me that was hard to say no to, so I signed up. An hour later I received an email that reflected my ongoing pricing, which was FAR higher than she quoted me. When I called them back to discuss the matter, another agent in loyalty told me that the first agent could not (should not) have offered me the rate, and the best he could do was approx 20 dollars per month more. So I cancelled AGAIN, after all of this wasted phone time. Directv is no longer the same company who worked hard to support their customers. They are now ATT, who brought a negative culture and broken processes to the party. So sad, but Good Riddance DTV!

I recently finished my basement and purchased a 4K TV and mounted another TV for our workout area and was looking to upgrade my DVR to a Genie 4k and add another HD receiver. I call them in July to get upgraded and was told the Genie would be free but to add an additional receiver it would run $300. I said no way, let's just get the Genie. They put in an order and told me someone would contact me in 72 hours. A week goes by with no phone call, so I go online and check the status of my order and it has been cancelled. Call them again make another order.

They are the worst. They went into my credit and charged me 150$ ecf. DON'T HAVE PEOPLE WHO SPEAK ENGLISH. THEY are not good. DO NOT GET THEM If you want no service due to rain. Go ahead. Thanks but no thanks. I rather be with Spectrum.

1) After one year teaser rate, monthly bill went up every three months. After two years, we paid $140 for Select, the second tier. 2) After canceling service, they pestered us with phone calls and emails demanding to know why we quit. 3) Customer service has a limited number of fluent English speakers. As a result they don’t necessarily understand or document your problem. 4) When we cancelled, they sent us the wrong return packaging and when I called to ask what to do, the rep couldn’t understand what I was saying, eventually promised to send new return packaging, which never happened.

Cannot express my displeasure enough about DirecTV. Had good service with them for years, then everything changed. To make a long story short, spent 6 months calling multiple times to get issues corrected about service I never ordered. Finally cancelled my service only to get charged a $300 cancellation penalty. So I get charged a cancellation penalty for cancelling service I didn't order. Spent 5 months calling, emailing customer service. Was told multiple times they would look into my account and call me back. Never happened. They just ended it by sending me to collections. Had every single phone call, etc. documented. Even names and employee numbers of people who said the mistake was on DirecTV's part. Sent to collections a second time. Company is too big to care about individuals. Will never, ever do business with them again. Worst customer service experience I can remember having.

I been a DirecTV customer for 10 years. They really went downhill. When you call they never mark your account as they say they are. You get a different answer from multiple people. I called 3 days ago since I had a 60 dollar credit to get a bill for 65 saying it was not paid. When I spoke to women regarding the credit she said I did not have to pay it for 2 month because of the credit just to watch my bill for November. Had to call tonight since I got that 65$ bill today and called to be told there is no 60 dollar credit and that I did not speak to anyone since July so obviously the women I spoke to 3 days ago did not mark the account or nothing. When my contract is up bye bye. Gonna go with a company that actually knows what they are doing and marks stuff down and does not give 5 different answers.

Tried for the third time to get Directv to set my home up for new service. First initial try they broke 3 appointments and tried to offer me up $20 off my bill as compensation. Spent 3 hours on the phone.

Attempted to replace broken DVR while travelling with mobile service. Currently at 15+ hrs of calls with DVR having now been replaced, old receiver returned, and programming restored after insane journey through nearly every dept. However, now dealing with enormous erroneous $442 bill including charging for 2 new receivers, programming changes, plus other unsubstantiating charges! There is absolutely no internal communication among depts, so every communication starts at the beginning of fiasco.

After taking 3 weeks to get our service shut off finally, they added the NFL package without consent, said we wouldn’t be billed for the next billing cycle, but they did anyways. Said the NFL package would be taken off, but wasn’t! After receiving a $500 bill today, they are out of their minds if they think we are paying this! They weren’t happy about us turning off our service OBVIOUSLY! NOW I HAVE TO CALL AGAIN AND RAISE HELL! $500 I don’t think so!

I have been a customer for over 17 years. Since AT&T bought them out, customer service has gone down. I have been without Fix for over three months and now I find out we are about to lose more channels. There has been no offer of a refund for less channels and they have no idea when the problem will be rectified. They do not care about existing customers. Once they have you, customer service stops right then. I would suggest you do not use them. As soon as I can figure out how to get the 8 or 10 channels I actually watch, I will be dropping them.

We signed up for a 2 year contract Dec 2017 that included NFL Sunday ticket. Both 2017 and 2018 had to call in and wait an hour to get them to activate the ticket. Then things went really downhill. We have been AT&T customers for over 10 years. We were more than happy to bundle and have wireless, cable and DirecTV all on one bill. After 1 year they changed the billing to separate Directv. My husband had been paying by phone the payment when we started getting calls we were past due. We called and they informed us we were not paying the DirecTv bill. They had unbundled our bill without letting us know. My husband thought he was paying all since that is what we have been doing the last year. This was when we started to rethink Directv service. In June we were moving out of state and not sure if we could transfer service since our apartment had a limited satellite policy.

We have been a Directv customer since Dec 2018. There was an ongoing promotion when we signed up that included the NFL Sunday Ticket for free this season because of the package we ordered and other conditions that we met. Today I realized that it was not working and called in the FIRST time and was told that we did not have that on our package. I asked the CSR to look and make sure because I was pretty certain that we were supposed to have it. She informed me that no, not included, so I said ok, no I was not going to pay for it and disconnected the call. I then found our paperwork from the installation and my notes about the package we got and realized that yes, we were supposed to be getting the Sunday Ticket this season.

Horrible service!! Was on hold for over an hour. Spoke to someone about the 249.00 dollar charge they were trying to get so that we could watch football. When I asked for a supervisor, she ignored me and rerouted me to an office that was closed. 249.00 to watch a show we are supposed to get with our subscription anyway! Pathetic!

2 weeks ago my DVR quit working. DIRECTV scheduled a service appointment and didn't show up. When I called they denied having scheduled the appointment even though I had the order number. They rescheduled for today and did not show up. When I called they said they were just very busy and we had to reschedule for a week from today. Also two months ago they charged me $69.00 to replace a standard receiver box even though I pay monthly for service plan protection. I've called three times and they always say they will issue a credit, but they never have. In my opinion, if you can avoid doing business with them you should.

My experience with DirecTV they offered me a plan for $37 a month plus tax. It kept soliciting me telling me and you can have HBO Showtime blah blah blah for free for 3 months. I told them I'm not interested. A month later they called me again for the same exact thing and they said to me, "Sir why don't you want it's for free." So I gave in. I said, "Okay let's do it." Two months go by. I had automatic withdrawal to pay the bill. I look on my statement and it's $169 taken out of my credit card instead of the 37 plus the tax. They did that for two consecutive months.

I signed up for DirecTV services at Costco and did enjoy the TV services. After several months the rate was going to start to go up. My local provider offered a contract buy out for the early termination fee. I advised Directv that I was going to cancel and requested my last bill that showed my early termination amount. I never received it, even after 5 to 6 attempts. The account went to collections and at this time they are holding it from going to collections. Even the collection company cannot get Directv to send the proper statement showing the early termination amount on an itemized bill. They have requested it on three different occasion, but once I receive the statement I never receive the correct one. I have been trying to clear this up for the last several months. Their customer service stated they cannot send me the bill showing the earlier termination. I do not recommend using DirecTV or AT&T since they are affiliated.

I purchase DirecTV with the Sunday Ticket and Redzone in 2018. I was sold on the fact that nothing would change on my bill for 2 YEARS, and was told by Rainie in the Loyalty Dept. (I went to them after I ordered to ensure what I was told was true), as she informed me that since I was an AT&T Bundle with DirecTV, that I would definitely receive the 2 years unchanging bill with Free Sunday Ticket and RedZone. I even saved the time and date I was told this, and her name and she gave me her number for the Loyalty Dept. to ensure it would happen.

We were moving to a new home. We have been DirecTV customers for MANY years so I called the DirecTV move department to set up a date to install service at our new home two weeks in advance of our move. I was given an installation date, and told that they were waiving the moving fees. I also set up service directly with HughesNet for our Satellite Internet service which was supposed to bundle with DirecTV. I set up a date for HughesNet to install the Satellite internet, paid $69.98 directly to HughesNet for the service and set up installation with HughesNet for two days after the DirecTV installation.

Wrongly billed. Said they would remove. Now being bothered by collecting agency. Called back. On phone for an hour. Got disconnected. They have my phone number and didn’t call back..talked to billing manager. Asked twice for her name. She didn’t give it to me. Transferred to Michelle and after 20 plus minutes got disconnected.

In April I became quite ill and could no longer work. I called DirecTV to terminate my contract early. I was told there would be a 20.00 per month penalty. It would be cheaper then paying the $105.00 monthly bill for basic service for the remaining 6 months left on my contract. I disconnected everything and waited for the box to pack up the equipment and it never came. I called again two months later because I was still being billed. I was told my service hadn't been terminated and I owed for additional months at the full price. I again asked them to terminated and this time I notified my bank not to process any more payments. Still no box came and now they are saying I owe over $500.00 because of their mistakes.

DirecTV makes it virtually impossible to cancel. They say they're going to send you an envelope to return a card and then never send it to you. Then they tell you go to UPS/FedEx with your equipment. This was not told to me until I complained that I had never received an envelope. All the while as they are displaying this incompetence they continue to try and sell you on their services. This has required 4 phone calls and lots of time. Never again. Don't do it. If they had confidence in their services they wouldn't be so desperate to make you jump through crazy hoops to cancel.

Have been a DirecTV loyal customer for at least 15 years. Always paid my bill on time. Now they keep taking channels away and offer no explanation you call and get someone with a very thick accent you really don't understand. Needless to say will cancel it after contract is over. It even makes me want to quit AT&T as my phone service.

Never sign up for auto billing with DirecTV no matter what they promise you. I will never do business with AT&T and DirecTV as long as I live. We moved out of state to a temporary home as our was being built. We suspended service as of July 20, 2018. We decided to have a Mediacom at our rental home. When we moved into our final home we decided to keep Mediacom and cancel DirecTV. We called to cancelled and asked them to send us the box to send back the equipment. He told us no need to send back.

I have DirecTV and so does my 82 year old mother. We live about 4 blocks from each other in the same city. We purchased separate plans within a month of each other last year. I have seen the pricing jump after the 1st year by a significant amount. However, when I called to complain they found a promotional plan to get the price back down to where it was during my first year. However, my 82 year old mother got her increase too she basically went from $122/mo. with taxes to $176/mo with taxes. But in her case, when we called DirecTV regarding the increase they said there was no available promotions that could bring the bill down to where it was. And, that if we cancel there would be an early termination charge of around $200 ($20/mo x 10 remaining months of the 24 month contract).

I have had their service for almost 2 years. When dish was installed on roof I had to reseal where it was bolted down because of leaks. Then I had tech out 3 times because phone wasn't working. Finally I found the problem and made repair. Then before my 2 year contract was up they went up over 70:00 dollars on my bill. When I called they said for less service it would only be 10:00 dollars more so I had another provider come in and cancelled DirecTV. Then I get an email saying they would leave it the same but too late they also want to charge me for a full month. I am paid 1 month in advance so when I called them they said pay the amount and then they would adjust it and send me a check back. Well this don't work for me. I am on a fixed income. They should be ashamed of themselves. They should pay me for the roof repair and doing their tech's job that he couldn't figure out.

A literal lifetime customer, had DIRECTV for as long as I can remember as a kid. Personally a customer for the last 17 years. Moved to new home, 8 TV opportunity for DIRECTV, we transferred to Xfinity internet b/c they were willing to run fiber lines at no cost to us. AT&T call center promised max 30GB. I still love my Sunday ticket so excited to transfer from old house to new. On the schedule today for 8-12, no show, my wife calls and we’re on the schedule for 8am to 6pm. An AT&T internet gent shows up mid afternoon, explains he can’t do any Directv hookup. Directv and AT&T, please run some lifetime customer revenue / margin metrics and get your act together.

We switched from Dish to DirecTV when we moved homes a year ago. We signed up for a 2 year deal. The price was fair for the first year. One of the major network channels was not available for the first 8 months due to a dispute between DirecTV and the network so we were unable to view any content from that channel for those first 8 months.

Directv has the worst customer service ever. I called to complain about a charge and asked to speak with someone in management. The agent, Sam (**) refused to connect with someone in management. I had to call back to speak with another agent. He supposedly transferred me to a manager but I really don't believe it was someone in management. I have been a customer since 2004. I know what management sounds like with Directv. Customer service wasn't always horrible. It didn't change until the merger.

I've had this crappy company since about April, when it first started it was ok but then later on the dollar store DVR started showing its true colors. The crappy device freezes up all the time, it deletes shows that I don't want to delete, it records programs that I didn't program to record. I am so sick and tired of these companies giving me this dollar store nonworking crap and then expect me to pay for it. This nonsense is not fair. And I want my money back. DirecTV sucks.

1 hr and 45 minutes to get a service repair person. Put on hold 15 times...Told it would cost me 99 dollars... Customer for 7 yrs and I said I would not pay it. Needed supervisor. And another supervisor. I'm done.

My 87 year old mother stated getting an 775 error code on her TV, very sporadically. Did all the suggested fixes (unplug the SWiM device and check that the cables are tight). So I called support number provided.... they wouldn't talk to me until I paid $95 + $8.95 a month for a support plan (crazy! with cable TV, that I have, this is all included). But wait.... that not all. Then they try to sell me IT support and virus scanning. I say, no. Then they do the hard sell again. I say no. But wait there is more. They try and sell me credit monitoring. I say no, then they go in for another hard sell. And I say no. Finally get to support, they take another 15 min to try and figuring out my account. Sorry our system are slow, then our system are updating. Finally do a test and they figure out that a tech needs to come out and figure out the problem.

Never do business with these people. Install of new equipment they never keep the appointment. 3 times cancelled all because they say they don't have the equipment. Plus they have call centers out of the country. Horrible to deal with.

I have been stood up for the 3rd time for installation!!! 3 days I took off work and still no internet or cable!!! This has been over a 3 week period. And I call to ask why I was stood up again? And the girl says, "Just circumstances ma'am." REALLY???? Whatever happened to customer service???? And why do they think they can treat people this way with no regard????

Company charged me for 3 MONTHS for a service I NEVER ordered. Consumer Affairs should be investigating businesses that are:

Since DIRECTV was bought out by AT&T, it has the most worst customer service I have ever ever ever dealt with. I have been on hold on my phone for six minutes when I finally spoke to a foreigner whom I could hardly understand. She did not help me at all and I asked to speak to an American. When I said that she immediately disconnected me without telling me anything and put me back into the main menu. Now I’m on hold for another six minutes. This company does not want to provide good customer service. They hang up on you and expect you to call back. However I live in a small town that does not offer but very few carriers for TV. I do not have a choice. But I am going to change even if it cost me more money. I cannot deal with AT&T/DIRECTV any longer.

Info was completely incorrect by the salesman when I inquired about service. Prices, channels, rebates, promos, EVERYTHING! When the guy showed up to do the wifi, he left without testing it, SOOO when the TV guy finished and went to check the TV it couldn't connect to the wifi because DRUM ROLL it didn't work. I missed 5 hours of work, and have to go thru this all over again. The lady who called to see how my service was said "I can't help you" and hung up when I started to tell her my issues. What The? Why did you call then? Now I'm stuck in a 2 year contract because get this, I have to pay a early term fee. I've had service for almost 30 mins. now. Service - if you want to call no wifi and no TV service. GO TO CHARTER GUYS!

This is our first time using DirecTV and wow, what a frustrating experience it has been! Our brand new box has already stopped working. We are going on 1 week of still trying to get this issue resolved. We now have the new box, and the main tv is working, however all other tvs are wireless, so of course the setup did not apply to them. I have now spoken to 3 employees (last one being a supervisor) and just spent almost 1 hr on the phone with them, now sitting here without all TVs properly functioning. Not one of them was even going to offer some sort of reimbursement for our time/missed service/headache of the experience. I asked the supervisor if there was anything he could do and was told he could apply a 3 day missed service credit to our account, but that was all he could do. I now realize why there is no way to email or contact DirecTV, other than the 800 #. I can only imagine how many complaints they would be receiving on a daily basis!

My mom cancelled her DirecTV account in November 2018 and mailed all equipment back in a box that they supplied. She has continued to be billed until they cancelled the account in May 2019 when she called to dispute. I called in July and was told I would receive notification in 2 weeks regarding the dispute - never heard from anyone. I just spent the last 2 hours with DirecTV customer service with a promised call back from their account specialist. Of course, no one called back so I had to initiate the call. How many times do I have to explain the dispute? Was told they would not accept that the service was cancelled in December and want to charge up until May when we called regarding the dispute. Now she is receiving phone calls threatening to take money from her bank account. Why must companies prey upon elderly customer?! Do they think people will give up and just pay the charges? Oh, yes, of course they do!

I recently called in regards to the costs of cancelling my service and was told that I could cancel anytime since I was out of contract. I cancelled due to high price and lack of CBS, I did ask if they would have a price break and was told no. I then called and cancelled service. Today I received my bill and was told that I will pay for full billing cycle which I only had service 9 days. I was on hold for 40 minutes and told to call back later. I expected for them to be honest about charges and they lied. I was told ATT no longer prorates the bills. Terrible customer service. One week later I received an offer for a reduced rate. Will consider switching my ATT cell phone if this is how they do business.

I have had 3 weeks of problems trying to get DirecTV installed in my house. The Absolute Worst Company and Customer Service. Day 1- Called to get pricing. 4 days later- Called to the DirecTV installed with the price quoted in Day 1. After being on hold 2 hours and transferred over and over they could not get the NFL Sunday ticket to go on the plan we chose. Was told to go online and choose the package and would get a $250 visa card along with the order. Went online. Ordered DirecTV. Got a message something didn't go through and to call the number in the email.

We called to cancel our DirecTV services in May 2019 because a job change made it so we couldn't afford to continue with our services. We were planning on going back at a later date once we got the details of the job ironed out. Each time we called, we were transferred multiple times to different people each claiming that they couldn't or didn't have the power to cancel our services. After waiting on hold for over an hour, I hung up. We each called twice a week after the first attempt to try and cancel our services and continued to get the same story. No one could seem to help. Not even the managers we spoke to. Most didn't even speak English.

They've hung up on me every call. Charged me $400 for their mistake. Do not do it. They're the worst company I've ever ever done business with. They are all very rude and disrespectful. No one cares about anything but charging you with fees.

We have been a long-term DirecTV customer (15+ years). We have 4 receivers and had been paying about $77 per month. We also have our cellular phones with AT&T at $200 per month. In the Spring 2019 we started receiving bills for DirecTV in the $137 range. In July we finally called in to get these reduced. Still not satisfied with the offer, we opted to disconnect and go with Comcast. A date was set-up to have Comcast come out and we called DirecTV and gave them our disconnect date. One week later we were sent 3 emails over the course of several days with a monthly rate of $55/per month, free HBO/etc/Sunday NFL Ticket for a 12 month rate if we "came back" to DirecTV. We also received daily phone calls from a DirecTV Representative.

First I called their center three times this weekend to try and get ESPN. I started at 7:30 as hoping to watch college football by 10 am. No one could speak clear English and was tremendously difficult to understand. Then I was told all three times that they would have this upgraded and I would have access to the upgrade within the hour. I had the first person tell me she would be calling me back within the hour to make sure everything as working. I never received a call. When I called the second time I was told they had problems with their system. But couldn't tell me why the previous agent didn't call me back. 5 days pater I am still without the upgrade!!!!!

Since I cannot get a satellite signal due to trees, DirecTV website states can get NFL Sunday Ticket streaming. However, after 3 tickets to validate address for line of site issues and actually attempted installation, still say I cannot stream NFL Sunday Ticket because address is not eligible since I can get a signal. Customer Service actually read the installer notes that say cannot get a signal due to trees but then tried to sell me directv. I have spent over 40 hours on the phone over the last month talking to customer service. I have asked to speak with supervisor and put into a queue multiple times without any callbacks. I started DirecTV in 1999 and only dropped them since I moved and cannot get a signal. So I have had 3 technicians come to the house to verify I cannot get a signal. Just terrible company

I wish I had the option to give their customer service department no stars. I canceled my DirecTV on 8/15 and on 9/2 found a $240.15 charge in my account. I called the next day to get a refund and was transferred around to 4 different departments. When I finally got a hold of someone in billing it was a kid that couldn't string a sentence together. He told me that because I cancelled on the 15th I would be charged another month at which time I asked to speak to a supervisor. I was told supervisor LaToya would contact me within 1-1.5 hrs. I was not contacted.

I have been a DirecTV customer for at least 15 years. I was happy with them until AT&T bought them. For the last several months DirecTV/AT&T have been negotiating with Fox. This happens every year with one or more local networks, but this time the Fox blackout has lasted longer than ever. I called to inquire about it. The first time I was told there was a "Fox connector" and that it was free and they would send it out. Never received it. Called a 2nd time. Told the same thing except it's called a "Local Network Connector", still free. Never received it. Called a third time (each time I waited a week). The agent apologized all over again and said she would send it. Never received it.

They sold me a package that they knew did not fit my needs. Cancelled within 1 hr of installation and mailed back equipment. Continue to get billed. Spent hours trying to straighten this out. No one seems to be able to help. Just keep getting transferred from one agent to another and sit on hold sometimes 25 minutes between transfers. Most frustrating. Wish I never let them in my home.

One of the worst companies I have ever had come out to my house... They charge $90 to fix their own problems and after almost a full week of no television and now waiting for the third service call. I have tried DISH and DIRECTV. Dish has way better customer service but not as good a picture quality. DirecTv has a great picture quality, but the service will have you missing work and waiting around only to find they didn't really fix the problem. The first time the tech skipped the appointment all together and wasted my time. I almost ready to cut the cord and say goodbye to DirecTv. If I ever get a better option, I am gone from DirecTV. Best of luck to you, if you are dealing with problems with service.

I have been with Directv for twenty years. What they do is they give all new customers a better price and make the old customers call every six months to get 6 month promotional discount added back on so the old customers do not leave as my bill is approx 200.00 with the discounts per month which is ridiculous. Now my service does not work as every time it rains and I am in Florida and the cover is not on the box as it weathered and blew off. They are refusing to install a new cover because I keep losing service because of the moisture getting to the exposed wires. They told me three weeks ago they would send out so one with a new cover and the MasTec third party employee came out and said I would have to call Directv that they don't do that.

I have been a long time DirecTV customer and very happy. My lease/contract expired this year so I do not have to pay a penalty if I cancel the service. Since under AT&T I have noticed a lot of grey areas around renewing leases. After long conversations with AT&T it seems that if I upgrade the boxes (Genie) that is an automatic contract renewal for 24 months. I kept questioning as I had read online that service visits have being inadvertently renewing the contract and people state that it was not a box upgrade or box addition. The AT&T person finally told me that the service person will ask for two signatures the first is the work order and the second is a lease agreement.

I signed up with DirecTV at the end of June - they installed me on June 29. I signed up for autopay and paperless billing to qualify for the special 12 mos price of $35 per month. I am still waiting for them to honor this. I have paid 3 bills.. All of them they are charging me $40 per month... My total bill should be $5 less than what it is. They also bully you into getting insurance at the risk of being charged for service if you have a problem or need repairs!

This company steals your money left and right. They change the rules and charge fees for services you haven't used. Two months before my two year contract was up they said I moved with their services. I hadn't moved I told them to look at my address on their bill and called to get that fixed. 1 hour on hold and they said they themselves could't do anything. They were escalating it to some unknown person that won't talk to you but assuring me it would be fixed. After my two years was up I was sick of them so I switched to another company. They send me a bill for $390 saying that because I moved during my two year term is was my penalty. So I called up again and again on hold to be told to escalate it again. Nothing happened and I got another bill so I called again with another hour on hold. They finally reversed the charges only to be put back in two weeks later! Awful and horrible.

I recommend you if you receive DirecTV electronic statements, check your credit card or bank statements every month, since DirecTV overcharge you whenever they want. They never gave me a copy of my contract, so after a few months I called to request a copy of my contract by mail, which they denied to do it by mail but they said they will email it to my email and neither by email I received it. The reason I wanted a copy is because they charged on my credit card $200.00 at the beginning of the contract that wasn't on my statement. I called and asked several times and no one had an answer to that charge until they get tired of me, finally I was told was a credit application fee!

Seems like since the big ATT merge they have had technical difficulties when it comes to adding programming. I tried to add HBO for a couple weeks and was even told it wasn't offered in my area when I had it here before. Tried adding a college football package yesterday and after the 3rd call (67 mins of my time wasted) I was told their system was down and they would call me back after they added the programming. Still no sports package, still no call. I'm ready to call it quits since I already pay for HBO and CBS apps on my smart TV. I'm so disappointed and frustrated.

I called DirecTV last night to inquire about DirecTV and was promised I would have no problems getting my DirecTV today and rep informed me no other equipment would be needed and would have service. The technician came at about 2:00 and was here for about an hour. He asked if I had the box sent to me which I said, "Huh?" He said, "No problem." He will set up the Genie and I could call DirecTV and downgrade? I watch about 30 minutes and my wife and I left to dinner. When we got home no DirecTV was working and error 775 said no communication to satellite. I spent 2 hours on phone tonight talking to multiple representative only to be hung up on as each one was giving me a different answer. They completely were misrepresenting what actually what I was promised and could careless about the service. I ask to close the account as I have no service and equipment I did not ask for.

I was informed that my contract with DirecTV had ended on June 2, 2019, when I called to question my increased bill. I was told I could get a credit for $40 for the current month, and that I should call in July to see if there were any more promotions. I called July 5 when I received a bill for $95. They said there were no discounts available. I said I would pay for the month of July, but I wanted my service cancelled at the end of the billing period. They turned off service the morning of July 31. Never, did the agent tell me that I had an automatic 12 month new contract.

I was a DIRECTV customer. Initially I had cable service. When I converted to wireless service DirecTV did not remove the cables that it had installed on my home. They have told me that I must have these cables removed at my expense. I would like to add that I am a Senior citizen and am not in a position to identify the cables originally installed or remove these cables myself.

THESE PRICKS OWE ME FOUR-HUNDRED AND SIXTY-SIX DOLLARS AND FIFTY EIGHT CENTS..!! I shut my service off after just shy of 20 years. I'm TOTALLY FED UP W/ THEM. AWFUL COMPANY. THEY JERK YOU AROUND CONSTANTLY. They know they owe me this money, they just don't give a damn when they'll send me out MY REFUND. The longer you're with DirecTV, the worse they treat you. I liken it to, 'Beaten wife syndrome'. You just keep going back to them, because you don't know what else to do. I've been a continuous customer of theirs since around 2000, roughly the first 6-8 years wasn't all that bad, but the last decade or so, maybe a dozen years, has been horrendous, abysmal, AWFUL. And I just totally gave up on their lackadaisical, never give a damn approach over their 'legacy', customers.

Takes advantage of elderly people who can't think fast. I called DIRECTV and asked a lot of questions. They told me what I wanted to hear, but it was all lies and didn't turn out that way. The low price was supposed to be for 12 months with no contract, but went up on the second month and turned into a 24 month contract. I was offered a FREE AT&T phone that I am being charged for. The man who came out was a contractor, not a DirecTV tech. He had a phone with him and said it was the free phone I was supposed to get. He set it up while he was here.

Don’t do it to yourself, unless you don’t care that the prices change every month. They promise one thing and give you another. You will have this great associate that will tell you everything you want to hear but the receipt will show something else. I didn’t get the price that they promised over the phone, and had to have it for two years. Not to mention that their customer service is terrible. Save you the trouble and don’t do contracts.

After being a good standing customer for over a decade they jacked my bill up nearly $60 for a basic package and then when I left them they charged me with some outrageous fees and they sent me to collections for my trouble. Absolutely horrible company with terrible service values. Please do not do business with them... You will regret it.

I disconnected my service with DirecTV back in May 2019 due to billing issues that was incorrect with equipment and technical malfunctions that continued to occur with my service. (I had been a customer of theirs for over 13 years). I have spent countless hours on the phone with all kinds of representatives including supervisors over that last few months. My last conversation was that the incorrect amount of $240 equipment charge would be credited and refunded to my final bill. It also states this fact in my customer notes (with AT&T/DirecTV) that I was not to be charged. However, that charge is still on my account and no one seems to be able to remove it. I do not want my credit history to reflect this.

I ordered DIRECTV in college. I found out it was a 2 year contract obligation so I transferred it after a year to my parents' house and they kept it over a year and then they moved and shut it off. I did not receive any notices until a collection company called. I called DirecTV and they couldn't tell me what the balance was from. They did say some was for equipment. My parents mailed that back with FedEx but I still can't get DIRECTV to explain the amount owed. I'm a recent college graduate so I don't make much money and am paying on student debt so to have to pay an unexplained bill to keep my credit clean makes me really frustrated. I don't know that I will ever get DIRECTV again. I wish they would help me resolve this. Kathryn

I am extremely disappointed with this service. I only really got it for WiFi use and I order a few special sports channels. The service is cheap and it delivers as such. Many time my tv won’t show because the box will just go offline. Also at night once 11:30 pm hits the internet in the house stop working completely and there is no way to reach a tech support rep. I May have to go with a more expensive provider just to get the basic things done. If you love being frustrated and you don’t need internet to finish your work at home then get DirecTV I guess.

Was supposed to be installed between 8am and 12pm, and no one showed. No phone call or nothing. I called in and they claimed that my install was on a different date but my email confirmation and paperwork showed I was correct. I took time off work to be there and customer service treated me like it was no big deal. They explained that this happens but this is the 2nd time. After canceling I received a phone call confirming my future install date. Wow!

I've had DiRECTV for a while now, always loved it until recently. I was paying roughly $70 per month for 2 receivers because I also have AT&T & was getting a discount. A year later my bill increased double that amount stating that the discount was only good for 1 year. I suspended the services since I wasn't sure that I wanted to pay that much. So I was paying $7 per month to keep services "asleep". Last month I receive my bill for almost $80. I called and asked why since my services are suspended? They said they are charging me the NFL CHANNELS which I have never asked for even when services were on! They said I had to turn my services back on for them to cancel the NFL channels. THAT'S INSANE!

Think twice about signing up with Directv! There is a 2 year contract. I had their service and was moving. Where I was moving I couldn’t physically get Direct. They charged me a cancel fee regardless. I paid for all services used and the cable giant has been reporting negatively on my credit for 2 years and there is nothing I can do. If I am in a contract and I choose not to use that service I would pay the cancel fee. If I am moving and they can’t provide the service to me, I’m not paying the fee. It won’t change until we all get digital antennas!

There doesn’t seem to be much of a selection or anything anymore. Whether it is movies, sports, shows, or whatever you’re interested in. For movies always the same and channels disappear. Most sports games are blacked out and shows are sub par. You pay big bucks for pay per view and packages and they never update but they are quick to cut you off.

I have had DirecTV for a few years. I was contacted because my boxes needed to be upgraded and was past my contract date so I was told there would not be a contract with the new boxes. A year later these boxes started giving trouble and I was told it would be $100 to have my system looked at even though I told them it was the box. So to avoid this ridiculous charge I cancelled the service. When I cancelled I was given a confirmation number. Three days later I noticed my service still showed active on my account so I called to find out the guy Raymond from the Tennessee office was not able to cancel my service so he left a note in my file so my confirmation was useless. That day I talked to Jasmine and she said she would take care of this for me. Well she cancelled my tv and noticed I had an early termination fee of $50. I explained this and she said she would waive it for me and gave me a confirmation number again. This was useless.

On 8/7/19 I installed a roof antenna (from which I get 51 FREE HD channels!) and then called DirecTV to cancel their services after three years. My DirecTV billing cycle runs from the 5th to the 5th of each month. They wouldn't allow me to cancel that day (2 days into the billing cycle) and made me keep paying thru Sept 5th even though I disconnected their equipment on Aug 7th and have returned it to them. Who does this?

I was just on hold and were speaking briefly at times for over an HOUR trying to get to speak to a supervisor to take care of my billing situation. My DIRECTV bill increased from $87-$150 overnight. Last year I had the Sunday ticket package and my regular TV package which came to $87 per month. I’ve been with DIRECTV for 12 years and they have always taken care of service at the highest of levels. The supervisors that I spoke with said, “Either take what we have to offer or cancel your service!” I asked to speak with somebody higher up the chain of command and they said there is no more. Very RUDE and after being with the DIRECTV for 12 years I would expect more.

We have been a customer of Directv since 2006. We moved in 2017 with the exact same equipment and account number. We were never told if we "move" we start a "new 24 month contract". We did not receive "new pricing" with a new 24 month contract as everyone knows new customers receive incentives to join. Had we know we would have switched to DISH. We have an "early termination" bill of $367.64 which we are disputing. I'm hoping this review will prevent other people from being taken advantaged of and switch from DirecTV as soon as you can!!

If I could I would have given this company a "0" rating but one star was the lowest. I am not sure what has happened to this company over the last couple of years but the customer service is terrible! We were charged for the NFL package without ever asking to have it renewed. We then were on the phone for over an hour having them remove the charges. When our next bill came we were charged again. This issue and many others in the past (we were promised a $300 credit which we never received) put us over the edge and we decided to cancel (long overdue!). Oh my, we were on the phone for over an hour and a half and we're transferred 5 times (to several people struggling to understand the English language)...

I have had DIRECTV for over 15 years and was very satisfied. Not so much anymore. We lose CBS, but no reimbursement for this? This should be automatic. If CBS does not return by 3rd week of September, I will have to switch to cable.

AT&T has merged with DIRECTV and it's a nightmare. Basic cable cost as much as other providers' packages. Service is disgusting. If it rain, snow, sun shine to bright or the wind blows downhill, you're without TV with an error message running across the screen. Every time you call you speak with someone in the Philippines or India. USA is so worried about terrorism yet we give these foreign countries ALL of Information and the person answering the phone only give you, Bob, Sarah, John, Amy. STOP the outsourcing, when people here could be working these jobs. You can't understand what they're saying but the computer screen they're looking at gives them all your information. It's really sad!

I called again yesterday, even when I have to wait over 40 minutes to be connected, this time I got a very nice lady who help me, made my life easier and allowed me to do the cancellation much more painless.

We were moving in early 2019 and called to cancel our service. Upon cancellation were were told we didn't have an early termination fee (we were customers since 2017). Great, good and done, or so we thought. A month later we get a letter showing we had a balance due for a termination fee. I get online and chat with a representative who advised that we did not have an early termination fee, that our account was free and clear and we had nothing to worry about. The cancellation didn't catch the paperwork before it went out. So I dismiss the letter.

I closed an account and subsequently got divorced. My Ex wife was able to reopen the account in my name at a new address, changing all of the contact information. I go to make changes to my AT&T Wireless account and learn about this. I speak to several departments at DirecTV billing, fraud and collections, everyone I speak to with the exception of collections agrees that the account never should have been reopened and I should be given a credit for the outstanding balance, collections said she was authorized on the account and I never un authorized her (on a closed account) so the charges are valid. I have a total of 13 lines with AT&T wireless, they are about to go to another carrier. This is just absolutely crazy..

Don't trust this Co. They give you a price to get them in your house then when the bill comes for the first time it is much higher than the quote you are given by their trained people. I was given a price of $110.00 on a promotion and I told the salesperson that I have been a loyal customer for years and dropped them several times because of unexplained increases.

Call the customer service line for help. Go ahead, I dare you. Not only will you spend at LEAST an hour on the phone, but you will be transferred twice+ and still be given inaccurate information. Since getting Directv approx 18 months ago, our bill has doubled. We have been told our contract was up 6 months ago and we could cancel anytime, only to be told by the next person that our contract is up in February and we will be charged extra fees if we cancel before February. We asked to speak to a supervisor and were told a supervisor would call us. It has been about 2 months and we are still waiting for that supervisors call.

I waited all day for installation! My appointment was made on the 15th of August for the 24th. From 8 AM to 12 Pm they never showed. Went to the chat. The first person disconnected from me without helping next person then sent me in circle with a final answer that they were running 30 minutes behind which wasn’t true. It had then been one hour but I was willing to wait. After an hour and a half I call someone but was was transferred to three different people with a final note. They were twenty minutes out and they were on their way. They never showed!

Looking for a better TV/internet/phone service about 8 months he ago, I did a lot of research and finally decided to try AT&T DirecTV. From the very beginning, signing on, installation of equipment, and answering any question I had, the service I received was outstanding, thorough and complete. The cost was almost half of my past cable company. The second year was to go up some and this was understood. However, when I called to see if I could bring the cost down a little, AT&T without hesitation actually reduced the cost from the first year. All companies might do well to look at the management of AT&T. They care and are definitely client-oriented. They have worked hard to earned my loyalty and have succeeded.

This all started when I called in to Customer Service with a confirmation number to receive a credit for 21.00 on my bill monthly which was given to me by a prior customer service rep. When I did, the person said they could not do that even with my confirmation number but she could give me a $10.00 credit for life. That credit was because she disconnected one of my receivers! I went home not knowing this and no tv. I then called and they said they fixed it but when they did I had no DVR and all the movies and shows I taped were gone. Another tearful call and it was fixed.

I have been on the phone with DirecTV several times trying to add a TV to our plan. After my husband contacted them to add me (his wife of 32 years) to the account so they would talk to me I still could not receive any service! One department recognized me on the account but after transferring me to another department they did not. I asked to speak with a supervisor and even had the security question info and our 4 digit code, but no they still couldn't talk to me. When you are trying to purchase additional service from a company and that company makes it next to impossible to do with so many levels of security I don't see how they expect to stay in business! I'm ready to yank all this equipment out of my home and just go with the local cable company! AT&T/Direct TV needs to grab a clue!!! Mrs. **.

First, trying to disconnect Directv service is utterly ridiculous. They transfer you around three times in an attempt to frustrate you to the point where you just hang up. Then once you do get to the correct dept who has the authority to disconnect your service, after listening to their pleas for a half hour to stay, they neglect to tell you the "fine print" of your agreement which is that they will not refund any portion of your pre-paid service fees even if you cancel 1 day after the new billing period begins. To compound matters they will not let you return your equipment before your disconnect date, which is your billing cycle end date. This is regardless of whether you will be out of town and able to send the equipment back within the allotted time which in my case will occur given travel dates. Word to the wise. Make sure you get a copy of anything you sign electronically and read it thoroughly. Better yet. Stick with cable or streaming!!

Worst company ever! Would give it Zero rating if I could. I have had Dish for over 20 years, however they stopped carrying HBO so after a long run with them we decided to give DirecTV a shot and what a HUGE mistake. We never got service. Installer came out and said he could not get on the roof to install the satellite while I already had a Dish Network dish on roof, why could they and he could not. He told me to call and get another installer who might go on roof. I called customer service the following week and got someone in INDIA and they said our account was deleted and I would need to call back. When I called again they transferred me to a dead end bill payment line and I waited on hold for over 20 minutes before I hung up.

A word to the wise. A warning if you will. First: If you cancel your Directv service get written confirmation that they understand completely that you are cancelling your service. Have them confirm the date cancellation is effective. Demand it in writing from them. Second: Do not lose the receipt for returning your equipment. I cancelled my service with them January 1st 2019 to be effective February 1st 2019. I was moving and not transferring my service to my new address. I returned the equipment in the box they sent. One would think that would be indicative of them acknowledging I had cancelled my service. One would be wrong.

They have mastered the art of wearing you down. You state your problem, they come back with some other problem. You restate problem, they come back with your problem plus some other problem. You go through all the steps (which you told them you did at start of call). No success. You go back and forth (like arguing with the wind). You ask for a manager. You now have a 50/50 shot that they will understand your problem. If not, you repeat the process as you did with first line of defense. The whole time you are on the call with them it sounds like they are at RAVE. This RAVE has hundreds of other people talking about all sorts of stuff (none of which sounds related to Directv). You are not at the Rave sound, it makes it communication really hard and you want to hang up. If you are good enough to run the gauntlet and get what you think is answer. You have now spent 1-2.5 hours on your phone. Are you ready to run the gauntlet?

A salesperson came to my door May 22nd 2019 and offered DirecTV and internet for $100 for the first 12 months. Paid $50 connection fee and DirecTV installed that day. One week later, May 29, internet was installed. Paid the first bill, supposedly prorated $70 June 14 on time. Paid second bill, $79 supposedly full price July 13, a day early. A family member passed away, which took me out of town. Came back August 13 to a late notice saying service would be disconnected August 14 unless I paid previous bill of $110, late charges, and current bill, totaling $250.

When I need someone to help me troubleshoot a problem I can expect to be on the line at least 2 hours. The majority of that time is on hold. They continue to charge me for packages I explicitly told them I did not want, yet they keep charging me. I continue to call them and they keep telling me the packages will be removed from my bill, but they fail to remove them. On my last call they told me I never called them to cancel because they could find their notes. After another 20 minute on hold my notes were found and they agreed I called to confirm the cancellation. When they did find the notes and agreed that I called to cancel I was told a supervisor would have to make the change. Guess what, no supervisors were there to approve them. Just a nightmare with these people.

Watch your bill because they charge you for things you didn’t watch and then they tell you that you did. I got transferred to this place and that place only to be on hold for hours. Horrible experience with their customer service.

All I needed was some help so I could log into my account or change my password. Most unhelpful people I have ever found. Before AT&T purchased DirecTV customer service was awesome. ** Manager should be fired!

Let's see. Hmm.. In May paid 567.58 because I was told the bill was overdue and needed to be paid in full. No problem. A month later told once again bill is overdue so I paid another 500.87 to bring current was told my balance was now paid in full. 6 weeks later my DIRECTV is shut off and once again I'm told it is overdue and I need to pay 549.17. I paid it. That's a whopping amount of 1617.62 in 4 months. When I called to ask them about it I kept getting the runaround constantly put on hold. No one gave me a direct answer so I waited an hour, called back and was told my service is still overdue for another 280.00. So pretty much they want me to pay over 800.00 for 6 weeks of service. You are ripping customers off and your customer service representatives are ** airheads that couldn't find there ** in a ground. I will be monitoring my bill and if I get billed another 500 in 6 weeks. I will be filing a lawsuit.

I tried DIRECTV for one year, and was told there would be no early cancellation fee after one year. The service was horrible with the equipment, so I had them send me a new box and it was still bad so we had a technician come out and realign the dish. It was not aimed correctly. The technician said that since AT&T took over it was a lot worse. Since the price went up almost double, and I received no prior notice until my credit card was billed I called to cancel right away. They are charging me $120 for early cancellation fee, plus the almost $200 already charged. That included NFL ticket that I never wanted, didn’t use and took two hours to cancel the month before. I didn’t agree to any of this and I will dispute both charges with my credit card company. I will not get scammed by this company again!!!

Worst customer service ever. July 24th till 8/18 and still haven't resolved my issues. July 24th - 8/3 I was given information about their equipment and channel lineup that was not accurate. Sent me antennas I didnt need. Lost orders and or didnt submit them. I bought and rented movies that didnt work with their equipment. I have a picture of a chat where a rep gives me confirmation of a tech to come out and they never showed, called.. l record of that com number. Well I have a picture.

The amount of problems we have had is unbelievable! We moved across the country and thought maybe getting DirecTV would be great! Oh man! From the beginning to the end they got my order wrong 7 times!!! Came to my house 3 times and had all the orders wrong. Finally to show up the 4th time and say, "We can't give you service." We had to have talked to 15 different representatives who all had different answers.

I ordered DirecTV through a Century Link rep. They sold it as a bundle package. It now looks like Century Link will not honor their commitment but I am still stuck with DirecTV. I was informed that the package was $35 per month- no installation fee or activation fee. There was no mention during the hour long phone call that this was a 12 month deal and that the pricing then goes up to $81. This is deceptive selling!

Total agreement with pretty much everyone else here. DIRECTV/AT&T are garbage. Broken equipment on arrival for install, took six hours to install. Never even got TV service working. Best service they could provide for internet was equivalent to dial-up (which by the way was conveniently never mentioned during initial phone call). Told delivery guy to take back all equipment after we found that out. Now they’re trying to charge for services never accepted. Multiple phone calls to them and nobody does a thing or they just flat out hang up on you. THIS IS SINGLE-HANDEDLY THE WORST COMPANY I HAVE EVER DEALT WITH.

DIRECTV no showed on the original install date, with no call. We keep getting service interruptions. The bill has been higher than we were told when we signed up. We never have been able to get the auto pay discount even though we have the account set up on auto pay. I will drop this service as soon as the contract is up.

Since they refuse to acknowledge me in private messages on FB or Twitter, here goes. This is going to be a long one. I first subscribed to DirecTV service roughly 2 years ago because they offered me what seemed, at the time, to be a very good deal.. $55/mo for basic cable + MLB, ESPN, and my favorite local baseball teams on YES and SNY. I thought, could this be too good to be true? Of course it is.

I didn't appreciate that one day out of the blue, my local NBC stations were removed from the DIRECTV lineup. They claim to be in "negotiations" with NEXSTAR (local NBC owner) for over a month and a half. I am missing programs I like on NBC... especially golf! My bill is still the same, but I'm missing a major channel. No communication on updates and no partial refunds from DIRECTV. I will be looking to "cut the cord" soon.

I was a Dish network customer with no problems except for the price per month. I recently switched to DirecTV to save money and get more channels WRONG. I signed up for new service and was not told that Directv was in a dispute with CBS and I would not get my favourite CBS channels. So I was sold a package that was not complete and they told me sorry...you signed up and if you want out of a week old contract then I would have to pay. I know Directv is going to pay for this big time, now I know why CBS doesn’t want to deal with them. So their packages aren’t complete! You better think twice before signing up with DIRECTV.

We have been and continue to be DirecTV customers for about 15 years. We are on a fixed income and year after year the pricing of our TV service just continues to skyrocket. In addition to the extremely high price for routine channel selection (now up to $100 per month) for which we only watch about 5 channels besides local channels.

I just wasted 2 hours on the phone with DirecTV. I cancelled the service and sent back their equipment with their box and their label. Now I get a bill for the equipment. Called 4 times because no one knows what they are doing. Finally get someone and we found out the USPS delivered to Denver and DirecTV used FedEx to pick up and deliver but no one at DirecTV knew that. We called USPS and a very helpful lady told DirecTV FedEx picked it up and found a tracking label and guess what? The equipment was already delivered. They don't know their own processes and expect the customer to solve their problems. Unless you want a bunch of headaches stay away.

To Whom It May Concern: I decided to write this letter and send copies to AARP and Better Business Bureau, because I want people to know how DIRECTV treats a sickly old man on a fixed income. My first mistake was telling DIRECTV, I was a Senior Citizen with mobility and health issues; you could almost hear the cash register start to ring! I had a TV and Internet with cable and the bill that was $120.00 per month and increasing, which I could not afford. Then I received an advertisement in the mail from DirecTV offering TV and Internet service for $85.00 per month. In addition, there was a $200 incentive, if I used the service more than 90 days! (WHICH I WILL NEVER RECEIVED!)

I've been without TV now for 5 days. I called on a Saturday to schedule a technician to come out and take care of my problem. I was told they couldn't get anybody out until Wednesday between 12-4. I asked if they could come closer to 4 because I work until 3. I was told that it would be in the notes for the technician. The technician showed up at 12 and no one was home. I was told dispatch would call me two different times to try to get someone back out. Dispatch never called and I am still without TV. I am considering going to Charter.

While they may boast of no price increases in so much time, that is an outright lie. They give you a promo price to get you in, then each year that promo is less of a discount, so your rate goes up, but they made no rate hikes? Their rewards for a loyal customer is they relieve you of more cash. I just canceled after this year, my rate jumped another $50, they offered to take 20 of that back, but with all the new streaming and digital free of charge offerings, paying over $100 a month, and most only watch 5-10 of the hundreds of choices. Bad weather, you have no service, some of the reps are extremely rude, most are decent, but it is so corporatized that personal service is gone. Calling in, you go thru the robo authentication, then have to do it all over again if and when you reach a human.

We have been a DIRECTV customer for many many years. Recently we lost our local CBS affiliate channel from DIRECTV with the explanation that they were in negotiations. Now a month and a half later I called DIRECTV because we still do not have our local CBS affiliate channel. I knew that my sister-in-law had gotten a an antenna from DIRECTV To allow her to be able to get The missing channel. After a long conversation with the representative I was told that CBS local channel was no longer available in our area Albuquerque. And that it would never be available again because by federal law we had other local channels available to us so they were not required to provide it.

Will be going away from DIRECTV. We’ve lost a main local channel for over a month now. Our favorite shows are on that particular channel. My wife called as soon as it stopped airing and was told they’d send “bunny ears” to help with the inconvenience of losing our local channels. A month later....nothing....DIRECTV is a power hungry. Screw how it affects our consumers company.

Last year when I inquired about DirecTV service, I was told by the rep that I can have the service I ordered and save additional for direct pay. I was told my agreed amount would not change and there was no long term contract. Recently they pulled a huge amount out of my bank account, without my consent. I called customer service, discussed the amount I was overcharged and they agreed to refund me the $200+ they took out of my account. When the refund didn't appear in my bank 10 business days later, I called them and they told me the refund was not approved, and that I was being charged an early termination fee of $168+.

This was a total ripoff. Do not switch, they promised that I would get a much better rate by switching from AT&T to Directv. Now I'm paying $50 more a month than I was with AT&T with the same channels and services. Imagine they won't fix anything unless you are on their protection plan for $20+ a month. So ridiculous.

Started with DIRECTV the first week in Jul. Soon after CBS and NBC were not being aired over a contract dispute. Tried using an antenna and told it would be resolved in a couple of weeks. After waiting 6 weeks with no resolution I decided enough was enough and wanted to drop DIRECTV. I was told it would cost me $210 for early termination fee. So I am being charged the full cable rate even though I am not getting all the channels per their contract and being charged for the termination for a service that they are not providing. This bait and switch scam is unacceptable.

I was a DirecTV customer for about 15 years. Their fees increased to the point I no longer wished to be a customer. When I called to cancel they of course sent me to their customer retention dept. Unfortunately, any deal you make is based on mostly incentives which expire in 3-6 months. I told them I can’t do that dance anymore. I hated those frequent calls. I offered a fair fee and wanted a two year contract which they declined. Fine. No hard feelings. Since my cancellation in June they’ve called me 3-4 times a week. I answered the last call and they offered a very attractive price, which I declined because I simply did not believe the agent. Kind of when something is too good to be true, it usually isn’t. Meanwhile I got the impression he was writing up the order anyways. I told him, quite emphatically, "DO NOT PLACE THIS ORDER." He said, "OK. I won’t." Guess what. An hour after getting off the phone I got three emails confirming this order.

Had DirecTV for 2 years. After my initial promo contract was up, I expected a price increase. But it was a massive one, almost $60. I called a month prior to my contract ending, and a representative told me (in horrible English) to call back in a month and they’ll work out a new deal with me. I did so a month later and after a 40 minute conversation with another representative (who spoke horrible English) she said I’d be paying the same price for another year. When the next bill came in, there was the price increase. Called DTV and spent 30 minutes with a representative (who can’t speak English) before I was transferred to a “quality control” rep. At this point I was getting irritated so when the next rep picked up the conversation with me, I went on a little rant. Nothing harsh or disrespectful, just firm and factual. I explained all the conversations I’ve had with them in the last month and what I was promised. About 5 minutes in, I was hung up on. Called back.

Poorest service I have ever dealt with. Poor customer service - can’t ever find my account yet they can to bill me. Tried to get refund of money they took from my account and they hung up on me 3 times. I would never recommend DirecTV to anyone. I would do without TV before I would never go back to them.

4+ years with DIRECTV - DIRECTV WAS a good company! I'm surprised by any 5* reviews, maybe they are in remote areas with less access to tech. Most recent reviews are 1*!! I would give 0 *'s for current experiences. (PS-more 1* than any other **'s in last year.) AT&T has shoddy business practices now. Several calls with no help, long holds, no supervisors to talk to, no return calls. They want money when they are providing 0 service. A rep at the AT&T store tried to help but had no power to do so. Discussed new products and said satellite is becoming obsolete. AT&T will NOT get our business or anyone else's I can share our story with. Final bill tbd. I may write again.

Had problems earlier this year with whole home DVR system to the point of me canceling service. Now this Nexstar situation. Had been loyal customer for over 20 years. Got a really bad taste in my mouth now since this AT&T merger.

Price continued to go up, fees added for services not requested. For their basic service, it was $106 a month, with numerous fees added on about every 3 months. If you call, well good luck reaching anyone that speaks English and they will tell you they will take care of the incorrect fees. They don't. Worst customer service ever and their phone system is set up to make it as difficult as possible to get ANY kind of service.

The worst experience ever. The people was really rude and the technician was really rude. Will not be going back to their Service. Don’t spend your money on DirecTV please and thank you. If you want better service go to someone that’s not rude.

Had ATT/DirecTV for just under 3.5 years. Service was satisfactory as far as getting a viewable picture onto my TV. The problems totally untrained reps that will fabricate stories to both keep you as a customer and get you off the line. Promise after promise from their reps to lower prices after steep increases or reduction in the channels INCLUDED in my package was the monthly norm. Not three months in a row did my bill equal the previous. I have spend over 100 hours on the phone with their reps only to be given false information.

Operator tells us one price but bill says something totally different. Promised us NFL & NHL package but no hockey. Now we can't get our NFL games either. Games on NBC and CBS you can't watch because those channels don't exist anymore on our service. You call the customer service and someone in India tells you whatever you want to hear but has no idea what they actually provide. What a SCAM. DROPPING DIRECTV AND NEVER AGAIN WILL I SIGN UP FOR SERVICE.

I’ve been a Directv customer for the past 15 years. Recently I was told my original equipment would be obsolete, so I called to schedule an equipment update. The first time my technician never showed up, I was told the rep I spoke with keyed it in wrong. They rescheduled for later in the week and once again no one showed up. They said it was due to the technician it being able to get to us. Ok once again we rescheduled for today and guess what. No call, no email, no technician. I was scheduled twice today (between 8-12 and then between 12-4). I’ve taken off work 3 days and still no explanation or apology. And I’m still stuck with the outdated equipment. I’m done with this Mickey Mouse company. Guess I’ll give Xfinity a try.

Been a customer of DirecTV for 14 yrs & pay $160 a mo. Paid over $23K in total. Local channels go away and they offer me an antenna. When express concern and frustration they just want to transfer me to dept. that handles disconnects. After I pressed it turns out Directv just wouldn't pay local stations enough. Guess by $23k wasn't enough. Goodbye AT&T/DirecTV.

I had DirecTV for a year. I knew when the price went up, I would cancel. When the year was up, I called and canceled. I was told my bill was paid through August 14th, and then I would have 10 days to send the equipment back. Well guess what? I got billed for another month... $298.23. Then was told they would hold the money until the equipment was returned even though I had 16 more days until it was required to be turned in. I pulled the receivers today and mailed them back. Now this evening I was told because of auto pay and calling mid cycle to cancel I had to pay another month of service. So on August 6th my account had almost $300 taken out and on August 8th I have no service. No one knows what they're talking about and is zero help. Worst customer service ever and total scam artists. I will never deal with them again.