DIRECTV Reviews

We were with DirecTV, it was good, our bill would be no more than $150 a month till this month. Directv Merged with At&t and our bill came out to $550.00 so I contacted Customers service, she said I can make payments on it so we won't get cut off. I was like okay so how much do I have to pay? She said $175. I paid it. Then the same day it's cut off. Someone calls saying we are past due when that wasn't true. We never had to make payments till now and our bill never been so high. Any how they said for me to get it turn back on I would have to pay the full amount..I'M STILL TRYING TO FIGURE OUT HOW MY BILL WENT FROM $100 TO $550?? BUT OVERALL I'M SO NOT HAPPY WITH THE SERVICE.

For those who have yet had to deal with the Directv Service Department, consider yourself fortunate. As I have explained to various employees over the years, I always dreaded calling Directv and since AT&T service is deplorable. If you understand their system, you stand a chance at victory. If not you may as well hang up the phone. When you call and finally get through to a human, chances are it will be the newest member in the department. They won't be able to help. So don't lose your temper. Just ask for "The Retention Department". If you have any hope of success, this person is your best option. In the all the years I endured two year contract after contract I was only able to have my problem addressed through a visit with the Loyalty Dept. These are the senior employees who actually know what is possible.

I subscribed to DirecTV when I moved to a building in Los Angeles that only had connections for DirecTV and ATT internet service. Then 6 months later I lost my job, and decided to move to San Antonio, TX. It was then, when I called to cancel, that I learned that I signed a contract for 2 years! I could not believe that after losing my job, these people still refused to waive early cancellation fee, and all they offered was to put my account on hold.

Beware of DirecTV!! Customer service will not disconnect your services- nor document your account that you request it to be disconnected. They keep you on the phone and transfer you from one department to another.. Hours later you are really at the end of your rope and have accomplished NOTHING!! Don't believe the amount you are told if you negotiate a lower payment.. They will triple charge what is verbally told on your phone conversation. I'm still waiting a month later for return boxes to get this trash out of my house... and guess what??? I'm just called them to pay my bill and they still want to send me from department to department. Bill now $435.54. Been asking since Feb to disconnect it.

I'm so done with DirecTV, they are the worst company ever. They have the worst horrible customer service. Either their representatives are useless or they do not want to help. Every time I contact DirecTV, all they do is transfer you from person to another one. I spend over 1 hour on the line without solving the problem. I got so frustrated and upset with this customer service. It's ridiculous how they treat people these days. They lie all the time about why your bills keep increasing (They lie even more than Donald Trump LOL), they raise my bill over 50% more and each presentative tells you something different. I'm so mad with them. They make my blood pressure goes high. This is my last month with them. I'm so done with DirecTV. I can't believe how bad their customer service is nowadays. Shame on them.

I recently had to get a new receiver from DirecTV. After getting it set up I went to my movie purchases and they weren't there. When I asked why they stated that they stay with the receiver not the account. So I purchased 25 movies that I can no longer have access to. 500 dollars down the drain. They won't even reimburse me or add those movies to the new receiver. I would very much like to speak with a lawyer concerning this since I purchased and paid in full for a product they sold to me but are now not allowing me to have access to.

When contacting DirecTV you're connected to people in the Philippines who can never help you and transfer you from one person to another spending hours on one phone call only to have more issues because of mistakes. Since AT&T took over ownership DirecTV has really gone downhill. I was a customer for 20 some years and never so glad as to cancel my account with DirecTV. They are bad news.

DirecTV raised my rates from $89 to $156 with no warning. They sent me a bill for $313 for 2 months owed. I was told they would combine my DirecTV with my AT&T bill several months ago. However, they didn't bill me and we didn't find out until the service wouldn't work. To top it off they wouldn't talk to us about the disconnect until we paid the bill!

Recorded shows on the local channel 4 show a test pattern instead of the recorded show. Speaking to the Directv representative on the phone advised me I am not paying for local channels even though I am paying for the box that lets me watch the local channels. She even told me I should go buy an antenna if I wanted to watch the local channels.

Why is it too difficult to keep broadcasts that have run over (like sports events) available to view on the guide. Is it beyond the ability of the brains at DirecTV to find a way to inform their viewers that a game is still playing on a channel after it has crossed over into the next broadcast.

DirecTV is constantly changing the date of my payment, them saying I owe late payment. All my payments are made from online banking. I have had this billing problem several times. At one point I was owed a refund. Then I'm on the phone for hours to be transferred four times with the only resolution to pay the bill!! I have had nothing but problems with this company. I plan to stop my services as soon as bill is resolved.

I attempted to cancel my service with this company last year after I had been with them 24 months and was no longer under contract. Their service was terrible and did not ever work right. They agreed to come out and fix my equipment and I was very clear I was not wanting to go back under a contract. I was assured by them that I would not be put on a contract. I am trying to cancel a year later due to un-satisfaction and now being told that I am canceling a 24 month contract that I never agreed to. Do not do business with this company. ATT now owns them. They are entirely too big now and no longer care about their customers.

After my dad passed away, mom needed her bill lowered. After her talking with them was told her bill would be 53.00 plus tax. Only to receive 3 bills for April and a 2 year contract. Mom is elderly, I’m her daughter, I call to check when she received all these bills. They knew nothing about 53.00 and would cancel her service May 15. This didn’t happen. After 2 half hours on the phone with them and being cut off after 1 hour and Fifteen min. and 3 more calls and many lies we hopefully will be free of them with 480.00 cancellations fees. No box to send equipment back and no tv programming for my fixed income widow, elderly mother. What is this world coming to. I would not give any star if I didn’t have to. Please beware and don’t bundle with AT&T.

My experience has been horrible with customer service. They will tell you what you want to hear and not put it in writing and when you get the bill they tell you that is not how it is done. Then you are stuck with the bill. They will not stand by their words. Do not trust them. If you can record all your conversations so you can replay it to them. They will also go back and say, "Our guidelines say this..." They don't even try to do anything to make it right.

This is the WORST company with the WORST customer service & "supervisors" I have EVER had to deal with. They are so nonchalant about customer complaints & how their "local" offices completely waste their customers whole day & offer no solutions or at least offer a credit. Instead they catch an attitude because the customer is upset that they had to rearrange their whole day because the technician is over 2 hours late! It's ok for the big companies to treat their customers any kind of way & be unacceptably late but as soon as the customer is late on a payment their services is quickly disconnected. I would advise against this company not only because of their horrible customer service but also because every month it's a new charge & you have to call repeatedly for an adjustment. Sent via the Samsung Galaxy Note8, an AT&T 4G LTE smartphone.

I experienced a lack of service from 5/15/19 to 5/16/19. After repeated calls, the issue could not be resolved over the phone. I was told that a technician would come to my home, but a fee would be charged. I declined and had my service terminated. I had the premium service and paid $195 per month, which is a ten dollar increase from last month. In addition, I did not receive a monthly statement this month and paid by phone because I did not want to incur a late payment fee. I asked for instructions on the return of my equipment and for a technician to remove the satellite disk. I am responsible for the return of my equipment myself, and THE SATELLITE DISK IS NOT REMOVED FROM MY ROOF. It is considered to be my responsibility. Although I had my service cut off on 5/16/19, for lack of service, I will be billed through 6/12/19.

When you cancel your service, DIRECTV will try to make you pay for the equipment with the claim they did not receive the equipment. It will cost you over 2 hours' phone call with their crappy call center overseas to save your $300 from getting stolen by DIRECTV. Suggestion: return the equipment with UPS tracking code, if you have DIRECTV contract. If you don't just do business with an purely organized firm such as DIRECTV.

Our DVR stopped working (kept freezing the picture and then skipping ahead). We were told that the equipment was faulty and needed to be replaced with a newer DVR. We were also told on the phone when we scheduled the appointment for a couple weeks later (that was the first available) that it would be NO CHARGE. On the same call I asked about replacing some old boxes on other TVs in our home. They said that could not be done on the same appointment because it would require a different rep to do the work. So, we scheduled 2 appointments a week or so apart. When the first rep arrived to replace the DVR we confirmed there was no charge before he did the work. He did a good job and replaced the equipment.

We've had DirecTV for a few years. We travel with an RV and call DirecTV when we are in an area for several days or more to have them activate the local network channels for that area. When I get a knowledgeable person after a ten minutes on the phone they can easily send a reset to my Genie box and all is well. The key is getting someone that knows what they are doing. Usually I get told right away "I'll be happy to help you" only to be be transferred after 10-15 minutes. Sometimes it takes 30 minutes or more on the phone.

Avoid the AT&T and DirecTV bundle lure! If you bite on this package, you will have signed-up for a contract that will terminate without them notifying you (in my case, on page 3 of a 4 paged invoice that was vaguely written and hidden in subparagraph parentheses!) Immediately, after my contract "expired" my bill went up by $100 per month - a 44% increase! So I called their "Customer Loyalty" department, and, without boring you with the ridiculous offers, customer service scripts and incredible amount of time it took me to navigate through their quagmire of BS, the bottom line is that DirecTV is hemorrhaging customers so quickly that they will not renegotiate a sane deal with their customer base and their C-Suite is attempting to use fuzzy math, in articles I subsequently read, to describe how they are really making more money per customer than they were before! Ha! What a joke!

I was removed from their call list Sept. by an actual person 2018. They call an excessive amount, 9 amish and 4 pmish... I answered today and they hung up on me. Wish I could show a pic of my call log. Today is May 15, 2019. Just called me. Called 2 times today already. Not sure why my Galaxy phone deletes call logs but...

I had my Directv installed on November 24, 2018. I noticed on January 14 that I had a leak directly under where the DirecTV satellite was installed. It leaked into my family room onto my lamp and hit my carpet. I inquired with DIRECTV. It took a few weeks but finally had a correct number to call for damage control. In the letter that they sent me, it stated to send in estimates pictures of the damage and who the Service provider was.

Having been a customer of both DirecTV and AT&T individually and now as one, since they bought DirecTV, I can truthfully say they are a horrible company! With regards to my DirecTV account, I was with them for well over 10 years. Every 6-12 months they would jack my rates up, I would call, then they would fix them. I played this game for the entire time I was with DirecTV and since AT&T bought them they have reduced the time to the 6-month mark. I had finally had enough and decided to cut the cord and go with an online competitor. I called to cancel service and was, per their usual, offered a significant price reduction. Only this time I didn't bite. This is where they turned nasty. I was told I had 12 months left on my contract and I would be charged $10 per remaining month. I informed them that I did not sign a contract and that was incorrect. In a nutshell, they said "tough". Take the new price offer or pay the fee to get out. I'm out. Never again.

It seemed as if I was getting a bill every two weeks. Also the customer service was horrible. I have never felt like a valued customer with this service. I called to voice my concern and all I hear is "Sorry that’s how we do things here." So I asked them if they would send me some boxes to return the equipment. They told me to go to a UPS store and send it off myself which is exactly what I plan to do.

I took AT&T Internet and they suggested if I bundle with DirecTV it will be cheaper. So we took DirecTV and Internet for $82 dollar. After a year the price went up to $130 and when we called customer service of AT&T they said we have to talk to DirecTV customer service which was a nightmare to reach!! Then I found my Internet has no contract but TV has 2 years contract and the discounted $82 is for one year!!! They also charging us $10 per month for technical assistant fee if we need a technician to come to our house any time for any issue. There is also a $210 for early cancellation. None of these were communicated to us. All these hidden charge or contract or cancellation fees. I paid $210 to cancel my tv service and kept the Internet. Be very careful when they give you bundle up service like this.

When I subscribed to DirecTV I made a 24 month contract to get better rates. I did that in June of 2017 and now I want to cancel my subscription as of the end of May 2019. They said because I added other equipment after June of 2017 I owe them from the time of that new equipment install. I never agreed to that so now I am stuck paying an early termination fee.

Been a customer of DirecTV since 2007. When I first signed up they told me that my first payment of 200 dollars was for the service of DirecTV and I will pay on prepaid basis every month until my contract end. When my contract ended I went on a month to month prepaid basis. Had a few issues but still was okay. I fell on hard times. Since I was on a prepaid basis or at least that what the representative told me, I paid my last bill for that month. When I got ready to cancel she told me I still owe a bill for 115. I told her I was on a prepaid monthly basis and I didn't owe anything because I already paid for that month. I found out that the 200 dollar was for a credit check. If she was to have told me it was for that I would have stopped there because I don't and never had credit.

I previously had Dish TV but decided to go with DirecTV because of a great promotion. They offered some of the same perks as Dish - I could watch programs on my phone or tablet, etc. Well, first of all, in order to watch this on my tablet, I had to purchase a new tablet because my other tablet wasn't new enough. Funny, it worked beautifully with Dish. While attempting many times to watch programs on DirecTV on my tablet, I found I couldn't get through a half hour program without freezing three times. I called for assistance and was directed to reboot the modem. After a few more attempts, I gave up and started using Amazon Prime.

Updated on 05/17/2019: On the phone with them over two hours trying to get credit for being charged wrongly. Reps overseas could not help and finally spoke with someone in the States that helped. Bills change every month. Horrible company! Cancelled acct. Since AT&T took over they have really gone downhill. Have had them for 20 years, but enough is enough!

I have been a customer with DIRECTV since 2010 and I have to wait 5 days to get a service call. I also pay for a service contact. This is unexplainable. A company this size and the service is terrible. I will be telling people to look elsewhere for good tv because it is not here.

I have been a DirecTV customer since 1996 and am completely unhappy with it since AT&T has taken it over. I have had large increases which I have to call yearly to negotiate, the customer service is poor, the call center is inadequate and I am seriously thinking of canceling it after all of these years. Every time I call, they try to sell me AT&T phone service which is EXTREMELY frustrating!!!! I do not want AT&T phone service. My last phone call, they were unable to fix my problem and then continued to try and sell me their phone service. So frustrating!! Bring back the old DIRECTV!!

My DirecTV keeps going up and after contacting billing and the supposed 'Loyalty Representative', I got no satisfaction whatsoever. She wanted to transfer me to another person. During the 50 minute period, I talked with 3 different representatives and finally gave up -- I think that's what they wanted me to do. As soon as I can do without this service, I will cancel.

Customer for 20+ Years - But do they care? NO!!! Prices have been going up and up. Called DirecTV about once a month asking about it. Finally fed up and canceled. The best they could offer us was $20 discount and lowering our package. GOODBYE DIRECTV.

Canceled due to exorbitant increase in monthly bill. Had them for about 3 years. Carried all the insurance including the one that entitled you to a free upgrade on equipment every 2 years. I was talking to them after the 2 year period and they mentioned the “free upgrade”. I confirmed it was free and made the arrangements for the installation. Approximately a year later there was a significant increase in my monthly payment. I called and there was nothing that they would do for me. I cancelled the service. Then I get a bill charging me $180.00 cancellation fee.

I was paying $122 a month for 200 channels with DirecTV and been their customers for 20 years. They told me last week I needed new receiver, so of course they charge me for it, the technician brought a new one and the new receiver that died the moment he left. After hours of talking to the customer service, they informed me that the new receiver was defective and arranged to send another one a week and half later, So when I got the new receiver in the mail, the customer service informed me after an hour and half over the phone that they could not activate it, so I had enough, overpaying for only few channels, didn't have DirecTV for a week and half, now I have to return both the new receivers. So I saved myself and signed up with another provider for half price and a whole lot channels. DirecTV customer service is the most incompetent I have ever dealt with and waste customers' time for hours over the phone. Stay away from DirecTV.

7 years with DTV and it gets worse by the year! Every time we upgrade there are more and more problems! Freezing up! Reconnecting! Fast forwarding speeds up on its own! Can't pause half the time! We'd have time saved up on a show and then it starts to reboot on its own and we lose everything! Searching through the guide and all of a sudden it speeds through 10 or more pages at a time on its own! I could go on but this crap is already exhausting! I call and all they can tell me is to try rebooting! Seriously? This crappy service reboots itself at least 4 times a day! They tell me I am a loyal customer but yet can't keep my service under $100.00 a month like I need! (Fixed income).

I have been a customer for 17 years. I can objectively say that for most of those years service was great for someone like me out in boondocks. However since AT&T has taken over customer service has gone downhill. I am a snowbird traveling to FL every winter. The last few years having my service put on vacation hold and then reestablished has been a pain. When calling to put my service on hold, I was asked for a date for return service. I was told to give them any date for the computer.

Ever since AT&T took over, the quality of service and customer support has gone down the toilet. They keep raising the price, taking away channels, and then offer no real support when you need it. The only reason I have continued to deal with it is because of the Sunday Ticket. Right now considering moving to another provider as the NFL is only a few months out the year. If your considering making the switch, don’t. You won’t be happy.

The worst service I've ever experienced. I've had the service 4 months and have had to call 4 times, twice to have someone come out to fix a shoddy install and twice because my bill had been very wrong. Then I signed up for the lower level protection plan and telling two separate representatives I did not want the higher plan. I was charged for the higher plan. I don't receive my statement until the day they charge so any adjustments have to be a credit for the following month. It makes it difficult to budget for the month. Very deceitful and incompetent staff.

I have been with DirecTV for over 5 years and called in the service department to get my boxes fixed but they came and replaced them. A year later I moved and did not need TV and they told me you're still on the hook because you upgraded your boxes. I come to find out this is very common deceitful practice at DirecTV for many years. They now lost a 15 year AT&T customer as well. I will be filing complaints with BBB and the Attorney General.

Once this Company had the best customer service in the business. If you don't have access to good cable they were by far the best option. In the last 5 years, & especially since being bought by AT&T, you now have to wait forever to get someone to answer, & their technology has to be the worst in the industry in my humble opinion.

If I could give this company a zero star I would starting with the persistent salesperson that approach us, Victor. So he sold us a package, we ended up not being able to use their services because of certain factors with our home, we had to paid them 19.95 upfront fee, which he said it was refundable if we had to cancel. So I called 2 days later to cancel and now no one knows about upfront fee money. They don't even see it in the history in the computer. Their customer service is a hot mess, no one knows anything. I'm so glad we did not use their services, they have horrible reviews on other sites. Be careful. Nightmare. Thank God all I lost was 20 dollars. Shame on them for ripping people off, and shame on Victor the salesperson in Sam's Club, for brushing us off. The way he did.

We live in a small town, Coldspring, about 70 miles N of Houston and don’t have many services options. We have AT&T cell service (since 1989), and selected AT&T DirecTV for TV. DirecTV works fine when it’s not storming outside, but we’ve had problems with their billing department. I suggest you get a paper bill, because their online billing makes you go check your account each month online and you just have a balance with no detail back up... Very annoying. AT&T phone service in the area is not good. Constantly dropping calls, but they send an email with our monthly billing total. Their email billing is very efficient. Makes me wonder why their DirecTV subsidiary can’t do the same. It’s part of the technology frustrations you deal within a small town and I suppose in time both issues will be resolved.

If you like paying too much, having your monthly fee increased and being treated like you don't matter whatsoever by customer support then this is the provider for you. We have had to call customer service and request to be transferred to the "retention" department every time our bill changes due to "deals" expiring or increases in charges. We live in Orange County, CA and have had Cox, Dish and DirecTV. They each have more cons than pros and we are finally going to cut the cord.

We've been loyal customers of DirecTV for 15 years, but that apparently counts for very little. Scene I: They cut off our service and leave us with non-functional equipment. Everything started when, out of the blue, DirecTV sent us a new receiver. No one contacted us about it, so it kind of sat there for about two weeks. Then they abruptly cut off our service, so we called them. They said we needed to hook up the new box. We gamely tried to set it up, but ran into the SWM not detected error.

We used DirecTV for tv for the past 5 years. Beware, they direct bill you and will change your billing amount at will. No one reaches out to let you know, they just change your bill and draft your account! It was challenging dealing with the pixelation of our shows, losing signal for inclement weather, but this was the straw that broke the camel's back. We switched to Comcast and have been very happy. They reach out to us when our promotion is about to end to offer us new deals, the OnDemand is 1000% better, DirecTV has very little on demand. Save yourself the frustration and poor business practices and go with ANYONE other than DirecTV!

This is the worst company I have ever dealt with. My bill doubled. They said I had upgraded which I did not. Tried to resolve it. Finally asked for a supervisor. Never heard from him. I plan on getting out of this and hopefully I will never have to deal with them again. My advice is stay away from doing business with them.

I noticed my DirecTV bill kept increasing every month. Well once it had almost doubled. I called to see what the extra charges were for. I was told I had ordered the HBO and Cinemax movie packages. I told the lady I never ordered the package and not sure what they can do but if they can see what we watch they can see that we never even turn on these channels, why would we when we didn't even know we had them. She said, "Well it's in our system on this date someone called you and you added the packages." I again told the lady I have never talked to anyone. All she kept saying was, "There is a note in our system."

Worst cable company ever. Comcast starting to look better than you guys. Techs don’t show up. The my don’t come on time. You guys add fees for equipment people don’t have. I will NEVER get DirecTV again. I regret that AT&T have to work with you guys. DirecTV about to make AT&T lose customers. You guys charging me for a cancellation fee even though my area don’t service. Y’all hell.... THE WORST THE WORST THE WORST!!!! Bad service, bad techs, bad customer service!!! DIRECTV DESERVE 0 STARS!!!!

Within an hour of installation the new DirecTV box began burning. On the phone for hours, finally said they would send another tech out, we waited all day, but he never came. Called back again, said it would be another week before someone would come. Our house could have burned down and we can't get anyone to pay attention!

First thing that happened, we are Minnesota transplants to Florida and we were assured we could watch all the Twins games on Fox Sports North with an add on package, so this with the NFL package made us go with DirecTV. We cannot watch the twins unless we buy the MLB package, so we were lied to just to get our business. Ever since we had the service, the picture freezes multiple times in an hour, then sometimes not for a long time. It’s very frustrating when it happens during live tv and sports. We have had techs out multiple times and nothing fixes it. I wish we would have never hooked up with these crooks taking our money for nothing....

They give instructions to take their equipment into UPS to return for credit. We took it into UPS and returned the items and were given a receipt. After two months they still had not taken the equipment off our bill so I called UPS and they said Directv wants them to hold the equipment until there are several items and the ship them all together. I am assuming they save shipping charges this way. I also called Directv and they said not to worry that the equipment was received but credit needed to be now released for payment to us.

I switched to DirecTV after getting tired of dealing with Comcast and their terrible customer service/bill always being wrong. The first year of DirecTV was okay. It took a while to get used to their set up for menu, guide, and accessing your DVR recordings. Even after learning it, I think the setup is weird. Other than losing TV during some storms the service itself was fine.

I spent over 3 hours on the phone with customer service over the last two nights for a problem with a login that NEVER HAPPENED BEFORE. I was transferred to at least 8 people during that time. At one point, the third transfer had me back to the original phone number I initially called. Getting a customer service person that is knowledgeable is IMPOSSIBLE. Let alone the fact that their ability to listen to your problem and speak in UNDERSTANDABLE ENGLISH is non-existent. Made the appointment today to have Cable TV put back in. Can't wait to rip that satellite dish off my roof. NEVER TO RETURN AGAIN. DON'T DO IT. NO MATTER WHAT THE PRICE. YOU WILL BE SORRY.

They don't tell the consumer that if you install the upgrade to the Genie Mini and the Genie Lite (they claim if you don't get it, you'll lose your local channels plus a lot of theirs), that you no longer can use these other devices (VCR and DVD). They refuse to correct the problem that our VCR or DVD no longer work with the new receivers. They disconnected these units but claim they don't "service" or reconnect them as they work on DirecTV equipment only. They are not letting the consumer be aware of this because it might affect them getting this "upgrade" installed and maybe the consumer will go with some other company.

We ordered DirecTV on 4/10/19 and was told we would have 30 days to cancel if we were dissatisfied. I read the fine print and it said 14 days. We were 'dissatisfied' after the first night, but tried to adapt, eventually we canceled in six days. Today got a bill for $240! I called and they said the "Buyer's Remorse" period had ended, it's 48 hours!! 48 hours to cancel, nowhere have I seen this number. They now referred me to collections!!! We were told that we will continue to "receive service until May 12" even though we have returned all the equipment, and we have already installed Comcast! Please don't dive into this rabbit hole like we did! Save yourself a lot! of frustration and money.

I've been a DirecTV customer since 1998 and have always felt they provided a high level of Customer Service ... until they became part of the AT&T family. The level of customer service both on the phone and when a service tech is needed to come to the house has plummeted and is now on par with Comcast.

Four years ago I agreed to pay the price and accept the channels offered in the initial setup. No problem there. Since monthly service is pre-paid there is a credit during a vacation hold for the month in which the payment was made and then is adjusted when restarted. I have two homes and routinely put my service on vacation hold as I move between homes. Comcast for one house, DIRECTV in the other. I am out of contract on both homes and do not want to change anything to incur another 2 year contract. When I vacationed and put Directv on hold, Dec 17, 2017, it was not working due to new smart TV's recently installed. After many tech calls customer service assured me the correction was to upgrade receivers which would solve the many issues of the "work, don’t work" issues I was having. This of course would require another contract and increased monthly expense.

I haven't been satisfied with DirecTV since AT&T took over. Their prices has increased, I'm being force to pay for a Regional Sports fee because of my package, even though my family and I aren't big sports fan, the packages channel line up has decrease based on your package choice, and in order to get a particular channel (Nat Geo) you have to pay more for a higher package.

Where does one start. I went to DirecTV as I wanted to leave Comcast cable as they had technical issues of their own. I like to record all of the Seattle Mariners games as a series, which I have that listed on my series recordings. They normally broadcast on ROOT Sports Northwest, channel 687. When I started seeing recordings that were completely blank I discovered the channel it was recording the games on was 675 some kind of FOX sports channel. So I thought I would call for tech support.

Please be aware that if you have a problem with your box and DirecTV sends out a technician you will be charged $98.00. They will not tell you before they send out tech. They will not tell you when the tech visits but they add it to the next bill. I have spent several months attempting to get this off my bill. I need to follow up with FCC and Attorney General. There are definitely many issues with education of most people answering the phone in customer service. Or perhaps they are simply in an extremely difficult job dealing with the mass of complaints against new owner AT&T. Hopefully someone will do a class action lawsuit on this. I hate to see people taken advantage of. Tonight I am hearing that AT&T/DirecTV is in negotiation to remove many stations including A&E.

They can't get any worse at their job. Have had no satellite tv for 15 days now. They have made 3 appointments and haven't shown up yet. The DirecTV reps on the phone do not respect or care about your time. DO NOT USE Directv or AT&T.

I have been a DirecTV customer on and off since 1999. I only use them for the NFL Sunday Ticket as that is the only TV I watch. Each year I use the allowed suspension period. Each year I pay a fortune for numerous channels and features I never use. This past year, as usual, I resumed my service in about June. I travel for a living and found that I could not stream DirecTV on my MacBook. I can stream every other service (Hulu, CBS all access, Netflix, HBO, Amazon Prime, etc). DirecTV kept saying it was my computer. I took it to Apple. No problem.

Worst experience ever. I began services through DirecTV on 3/19/19 after calling and speaking to a sales rep. regarding services in my area and spoke highly of your service in regards to the quality of television and all the other benefits of joining DirecTV and having the on demand services. I trustingly agreed to television only and was not told by the rep. that on demand is only available if you have internet also. I found out only after installation of the dish and boxes and the technician left that I could not access that service. Then even more frustration began when I started seeing ads constantly on channels I specifically asked about for my children because DirecTV was in a contract dispute with Viacom saying that I would lose these channels soon.

I didn’t know AT&T owns DirecTV when I ordered it. I’ve had 3 bills since I had the system installed at my house and every bill I have been overcharged by at least $25 more than I was told it would be when I ordered it. I’ve had to spend 20-30 minutes on the phone with them every month with no relief in sight, and it seems like it is intentional overcharging. I do not recommend this company at all, and considering paying cancellation fees just to get away from this problem Do Not Sign Up with Them, it’s just not worth the hassles!!!!

We've been legacy users of DirecTV for many years, but since AT&T took it over it has been one problem after another. The problems are well documented but customer service is the worse experience ever encountered (that's saying a lot). As of yesterday, they registered a 9.7 BILLION dollar loss due to customers running away from them as fast as possible! Do not be fooled by their con. Programming has diminished while the bill has gone up, service interruption has now become a regular thing, and nothing is ever resolved. DO NOT TRUST THIS COMPANY. You have been warned.

We originally signed on with DirecTV in 1995, when you bought the kit at Radio Shack and installed it yourself. Until AT&T took over it was fantastic service, the only lost signals were due to weather and we loved it. Since AT&T has taken over customer service is at the bottom of the septic tank. We recently scheduled for an equipment upgrade, FOUR appointments were scheduled and no one showed up for any of them.

I had to contact DirecTV customer service five several times trying to get an equipment upgrade and installation appointment. Each phone call lasted over one hour, speaking to two to three separate people each time. On the first three calls, after being on the line for over an hour, I was told someone would call me back in 24 to 48 hours, which never happened. I finally got someone to set an appointment, but on the day/time of the appointment, no one showed up. Not until after the scheduled time did someone call to say they "had no one in the area and were trying to locate a technician."

My identity was stolen and someone ran up a bill of $703.00 in my name. I didn't realize it was on my credit report til recently. The charges are from 2015. I called them. Told them. They sent me the paperwork. I filled it out and I've been waiting 2 months for it to come off. I called them to ask what the hold up was and they said I need a police report for this cable. Garbage. The police don't have time. They told me. Well this ** company won't remove this off my credit report til I get one. They suck. Don't ever get them. My father had them. Same bill every month then 3 months later every month after it went up and the poor 83 year old sat on the phone for hours 'cause that's how they work.

I received billing for services I did not request and was told different reasons for it until I finally decided to cancel my service. After cancelling my service I continued to get billed for items I did not order. Customer service blamed me as if I did something wrong. They stated I re-ordered and I must have given someone my login detail. I was given scripted responses and told it was resolved several times when nothing was actually resolved. I'm on my 4th call now hoping that someone will resolve it.

This has to be one of the most dishonest and unethical companies that I have ever had the displeasure to work with. I have spent hours and hours on the phone and in the AT&T store to resolve the most basic issues. After 3 hours on the phone today, no one call tell me why my bill increased $30 per month. They added $8 per month for insurance without my knowledge.

I was with them for 4 years and never missed a payment. I canceled and they call me every day to resign... My wife sent back 5 out of 6 boxes forgot that the youngest son had one. Instead of calling on this they just bill us and never call, text, email, but they call every day from different numbers. They will tell you that they care, but they don't! WE STAY AWAY!

I have had DIRECTV for 20 years. Their customer service has always been excellent. Since DirecTV was bought by AT&T their customer service is horrible. I had to call then 6 times and each time they asked the same questions and went through the same troubleshooting. The 7th time I called I got a former DirecTV employee. She finally got the issue resolved. Each time I called I had to go over the issue. I asked don't they have notes in my file and they said no. I told the supervisor if I call again and get the same run around I would switch to another provider. Switching to another provider for my house is no big deal but I have DIRECTV in my RV. I spoke with a Dish rep and she was so bad I ask her was she trying not to get me to go with Dish.

We moved and called to cancel our DirecTV service. The phone call took forever but finally the rep agreed and gave me a confirmation number. We continued to receive DirecTV bill thru both Century link and AT&T. Both companies don’t show a record of us canceling. That confirmation number was invalid. I am waiting for a class action suit now. This is a complete scam.

The representative I spoke with while selling me the cable tv only did not tell me that after 1 yr my bill would go up double which is now $167 for only TV for another Whole year. I asked the representative Shirley. "How can I get your equipment back to you and Cancel?" She said my year contract was up. But I'm in a commitment for 2 yrs. She refused to give me any information on sending the equipment back to them. I would never have gotten into such an agreement. Had I been told up front. So Shirley says that I couldn't send them their equipment back 'cause they are gonna charge me for it.

I am 72 years old with walking difficulties. My mini Genie is not connecting to my TV. I called after running all of the diagnostics I knew. The auto operator made me do all of the same things again. Once I finally spoke to a real person, she had me do the exact same things again. I walked back and forth, etc etc etc. from Genie to mini Genie with no success. After TWO HOURS, I was informed that all they can do is send me component cables. Although I have a protection policy, I was going to be charged. Finally that was cleared. Now I must wait 3-4 business days to receive component cables I have no idea how to install on a TV on the wall. If you are not 6’ tall, healthy, and tech savvy, don’t use DirecTV.

We had had Directv for years with no complaints. Last week our DVR failed, and they sent us a replacement one. I was told to return the old box. They refuse to send me a label for the box. I have seriously called them 11 times and they still haven't resolved the issue. They say they will charge me for the box but every time I call them, I am told to do something different. Their customer service is TERRIBLE!! I am calling other providers today.

Received a message saying my payment was declined. When I finally got someone to talk to me he said my debit card expired 7 months ago. I had my card and told him it didn't expire for another year and if they show it's been expired for 7 months how were they able to continue taking out payments. He said I don't know. I had to reset my autopay. My payment keeps going up and service goes down. Right now my shows keep freezing up and the tect wants to know what kind of TV I have. Really ready for a change.

After AT&T has taken over, the customer service has gone downhill very much! I have been with DirecTV 15yrs+ and now cannot get decent help on basic change of package, or billing. When we finally get to speak with someone, then ask or another dept. it is as if we do not exist. Our account info is not transferred to them so we have to re-establish ability to get things changed on our account. An hour wasted on 4-5 calls into them & they still don't get it. They repeat the same things over & over as if they didn't hear what we said!

Called service on 4-18-19 to cancel service as of 4-26-19 as we are moving. Got hard sell on transferring service and not canceling. When I said no they immediately cancelled my service on 4-18. Spent the next 6 hours on the phone trying to get it resolved, got hung up on 3 times, transferred to 8 diff people, given 4 diff phone numbers to call and yet no one could undo their mistake. To date no service has been restored. I will never use AT&T again.

Was having trouble with DirecTV. Was told a technician would be here between 4 & 8 pm. It’s10:23 and no one has showed up or called. Was asking for help online, I got a request to sign up for autopay. REALLY?

My mother and I each have our own accounts and have been with DIRECTV for over 25 years. I have three receivers and more channels, including HBO. She has no movie channels and a lesser package but pays $35 more per month. New customers pay less and get more, so don't be fooled if you are a new customer. We have called and asked for promotions, discounts, the same packages, etc. and are told that what you get depends on the representative you get and the promotions that are available.

I have a major billing problem, to which I called a Shirley ** at the office of the ATT President, she had helped me in the past, and she responded by putting another worker on it, but she is lazy. Doesn't get back, lies about calling or trying to get me. It's about the problems of my bill which Shirley put someone on it because it is way out of the agreement. Please direct me to the right place, thank you for your time.

The worst thing I ever did was get DIRECTV. We had Dish TV for 9 years with almost absolutely no problems. Our cell phones are with AT&T and they talked us into switching to DirecTV again. The biggest mistake I have ever made. We constantly do not have any cable. Everything we record has free screens or lost signal. Could not finish recording for the last five days. We have not had any cable. Just the code seven seven one without any weather. Technician won't come until Sunday which means four more days of no cable TV. Three different series that we are watching we have not been able to see any of the episodes. Contract ends in July. I am definitely canceling and we'll never get DIRECTV again as long as I live.

We live in Northwest and winter in AZ. We take DTV transmitters between our two residences, or to our RV. All we normally do is call DTV to change service area so we can get local channels. Today back in NW, took 1 hour 45 minutes and transfers to 5 different representatives just to transfer to local service. Representatives are incompetent and do not speak or understand English! Truly believe service has declined since AT&T took over. we DO NOT recommend DirecTV!

Terrible. Customer service was terrible. When we tried to cancel and return equipment it became a fiasco. Called customer service three different times to send back equipment. Three times they told us they would send us a package to ship it back to them. They never did. I tried to take it back to their store but they refused to take it! Finally went online to see that I had to take it to FedEx myself! Why didn't the Outsourced help just tell me that in the first place?! NEVER AGAIN!

My husband was approached by someone in Walmart selling DirecTV. He was told tv, internet and phone was going to be $106... which was great! They came out and said they could not do the internet or phone.... Ok fine. They said that only Spectrum covered our area. They disconnected our internet to hook up their equipment. Never said anything about it - we found out when Spectrum came to fix it. They used Spectrum's equipment to connect their equipment!!! We ended up cancelling DirecTV and they said it would be 480.00. Let them know the situation and they said that there were no notes!! They didn’t know who sold me the DirecTV or the tech and they couldn’t do anything about it!!! Oh and that the ugly dish would have to stay and I could call a third party to come and take it off!!!

The phone setup is abysmal. Called tech support, this process took 4 attempts (automated service kept redirecting to inactive extensions), was on hold for 32 minutes. Tried from different phone, connected under 5 minutes while the other phone was STILL on hold. Explained issue to tech, unable to solve. Told it was probably an issue with dish or coax, wanted to send a tech. Researched issue online while tech was scheduling, found the channel I had lost was now in a different package. Subscription issue. Asked to be transferred to dept to schedule disconnect, sent to another inactive extension. Called back, canceled my account.

Don't waste your time or money. We had AT&T years ago and left because they were liars and only wanted money and screwed us over. We were DirecTV customers until last week. We used to love them and then they joined up with AT&T. Ever since quality of service, amount paid for service and customer service plummeted hardcore. Do anything and everything you can to avoid this company for any type of service. If that's not possible then record everything they say to you because they will screw you over too...

Dish Network doesnt have HBO and Game of Thrones anymore. Was willing to switch to get DirecTV. Talked to rep. Had program plan all set. Directv said it would be 1st week in May. Told them that was too late and Game of Thrones would about be over, so 'cancel it'. Rep said ''let me look'... aha, have an opening 2 days later for install on April 12th. I said ok then, I will take it. DirecTV the next day said they couldnt do it and cancelled installation. I called them and was mad and they said earliest was 1st week in May again. I said ''CANCEL IT ALL THEN''... DirecTV said they will check and see if they can get me in sooner. Like a dummy, I said "ok''. Bingo, they said they could get me in on the 15th of April, Monday, 4 days later, and we set up a time slot. Said I would get a $100 Visa gift card for my 'troubles'.

Took three visits by installers to finally install my DirecTV then when I return the equipment they will not acknowledge receipt of one of the units I refuse to pay and they put it on my credit report.

We have had DirecTV for over 10 years. 14 days ago our box quit working. I called in and was told that my box was so old it would need to be replaced so they scheduled a technician to come out but not for 5 days. That day my husband stayed home, without pay, waiting. Nothing. No call, no show. I called and they told me 3 different reasons as to why no one showed, none legit.

Lousy slow slow Genie which often shuts down. Overpriced. Only have it because I me and wife aren't fans of the local football teams so only way to watch is with DirecTV. SHAME on NFL and kudos for DirecTV to spend billions on NFL knowing most people would leave their overpriced underperforming service if they could watch what football team they wanted. HATE DirecTV. Makes Comcast look not so bad. RIDICULOUS.

I have been a DirecTV customer since 2002. This Feb., 2018 I upgraded 3 of my TVs to the Genie. The definition is subpar despite having the display set to the higher display setting. The TV display resolution for my kitchen TV which still has my old DirecTV box is great. I have more incidences of the mouth movement & audio being out of sync now with the Genie. When I spoke with a rep. about upgrading to the Genie, not once did the rep tell me I would have to enter into a new 2 yr. contract. I have made several calls requesting a manager and have been on hold so long that the call drops. I have held as long as 49 min. without ever reaching a manager and then the call drops.

I have been a Directv customer for over 3 years and have been bundling my service with AT&T phone and high speed internet. At this point I cannot even calculate the number of hours that I have spent on the phone trying to resolve billing issues. It is hands down the worst company I have ever encountered as far as billing and service on the phone. Get ready for lots of unsolicited phone calls trying to trick you into adding channels as well. These companies should be ashamed. All of the support is handled overseas as well. Do yourself a favor and stay FAR away from these companies.

I have been a Directv customer since 2003 and had set up a direct payments every month. I was never late. About 4/12/19 I needed my dish to be secured because of the wind had moved it. I called Directv and they set up a service appointment for me. I get a confirmation email and 3 different text messages reminding me for the time and the day of the appointment. I wait all day and NO ONE SHOWED UP. I called and I was told that the technician was busy and they won’t be able to make it. OKAY. I scheduled a next day appointment. I get an email and 3 text messages to confirm and same f thing NO ONE SHOWED UP AGAIN.

Tried to restore service with DIRECTV, on phone Friday for 4 hours, talked to 12 different people, got no service, called back on Saturday 8 am for 4 hours and 7 different people, got no service, called on Sunday and was told will get call back at 2pm, call back was at 12pm and was told had to pay more money to start service, paid $266.00 on Thursdays, but that was not enough for new service on old account, for new account could not be ordered. I will never use directv or att products, be sure you don't.

I have attempted twice to switch to DirecTV in the last four months. The first time I gave them three weeks to install the dish and all of the boxes. I took off from work the day of install. DirecTV was supposed to show up between 8AM-12PM. By 1 PM I called to see where the tech was. I was told that he should be there within the hour. After two more hours I called again. Again I was told the tech was 20 minutes out. I finally got an email canceling the appointment and rescheduling for the next day. That was not possible since I had to go back to work. So I scrapped the installation altogether.

I was promised to get Michigan Local channels. I could only get Toledo Ohio channels. On Saturday 4/13/2019. I stayed on the phone with DirecTV for also 6 hours without anything done!! I was called a liar, I was yelled at, I was disrespected, called stupid and I was told I was not hearing the right facts that’s why I’m in this mess. This is my fault!! Now, I’ve have been on the phone with DirecTV for 8 hours 4/13/2019. Trying to get this company to replace my equipment they took out. They are refusing. I now have to pay out $300.00 to have my previous company to come out and replace the equipment and service. I have a disability veteran who only watches TV, Will be without service for 2 days because of DirecTV. I want DirecTV pay me back my $300.00 plus the 2 days that my Son has been without service and a apology for their telling their service does covers my area.

Updated on 04/16/2019: This is a follow-up to my previous review at: https://www.consumeraffairs.com/cable_tv/directv.htm?review=5172355#review-5172355. This company continues to be completely unwilling to assist me. I called them again to resolve my issue. The automated system, even though I gave them the account number for DirecTV, sent me to the AT&T cellular department. After explaining what I was calling for, the rep asks what service I am calling for. I said DirecTV, in which I was told I was going to be transferred to the DirecTV Billing. Call transfers, rings, hangs up. So I call back. Again greeted by the automated system. Get to a a rep. Explain my issue. They ask for the account number, I provide it. They ask me to verify the address, I do that, then I am told that I must verify my account using a 4-digit PIN. I never put a 4-digit PIN on the account. It was not there the last 4 times I called in, it shouldn't be there now.

Been transferred around 7 times and each transfer had to go through verifying customer information. Each transfer I’ve asked to cancel my service and at the end of each conversation, I was told that I need to be transferred again to Cancellation Dept. I thought the people I’ve spoken to were from that department because that’s what I asked from the beginning. Still on the phone with them after 3 hours and still waiting to be transferred to another Cancellation Dept rep. This is painful!!!! I can't get them to cancel my service!!!! I tried asking for managers but each time, they refused. Customer Service from HELL!!!!

I have been without service for two days. I called DirecTV and they check from their office and said they have to send a technician. They will want to charge me $99.00 for the technician or force me to take an additional protection service for and extra monthly payment. So be aware if you have DirecTV they will try to steal you money any way they can. If something in their system breaks you are out of luck unless you pay them more or add another change to your account. I will not recommend this company to anybody.

Today I called to ask why I have had Cinemax for the last two weekends, I was told that all of DirecTV's subscribers get it for free every weekend. I told them to remove it because I have a moral objection to ** and I do not want it broadcast in my home. They said I have no choice. Why can't they do anything right?

We have been with DirecTV for several years now. In the beginning, it was an excellent service - with only a few minor complaints - and we were happy to have it. The pricing of the first year through Costco was really nice. HOWEVER, for the past 6 or 8 months, the service has gone down the tubes - horribly. The shows and movies constantly freeze. It is ALWAYS very irritation, but it is EXTRA irritating when I pay extra for a movie rental and miss chunks of dialogue because of the freezing! This freezing is incessant and happens every single time I watch TV, and honestly, I watch very little TV. Service tells us it's a software glitch and they are working on it, but seriously, it is easily going on a year of this "glitch," and I am ready to change services! I DO NOT RECOMMEND DirecTV!

After being a customer for 10 years we decided to bundle our services with AT&T phone and internet. We did so over the phone but when AT&T failed to provide the phone and internet we had to cancel. DirecTV then charges us cancellation fee even though it was AT&T that failed in their commitment. The phone supervisor refuses to cancel the charge and referred me to https://billing.directtv.com/ which Firefox says: Firefox detected a potential security threat and did not continue to billing.directtv.com. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details. Don't give them your business.

Can’t believe it. I’m paying $150 per month for this crap! Normally I tolerate it but this week DTV has overdone itself. I have Golf Channel on my package; I want to watch Masters...all I get are talking idiots telling me about what I’m not seeing “live”... BUT...if I .pay more $$$$$ and they’ll hook me up to channel? 704? To watch it. OR worse yet wait until evening and watch the recorded version AFTER you’ve already heard about results on radio & afternoon news/sportscast. Really hating DTV. Like flushing $$$ down toilet and what the heck. How many infomercial channels can they actually throw at us. No one in their right mind watches that crap. If they do, charge them $$!) to watch it like **!!! We should get major sport events in all packages!!! Hate ATT & DTV.

We’ve been a customer for years. The prices goes up but, we’ve been able to contact them to get the price adjusted without losing services we wanted to keep. Today, I bought a new tv for my husband and he wanted to add 4K to our plan. I called and they told me we need to update our box and it would cost 399.00. So...I told them no thank you because that’s outrageous! We’ve had these boxes for three years. Anyway, I hung up disappointed. About half an hour later a manager called me. She said the representative I spoke to brought the situation to her attention and, after reviewing our account, they would like to offer us the upgraded equipment at no charge. We scheduled the installation date. I was honestly so surprised. Directv isn’t known for great service and we have had our ups and downs with them but, this went over and above. It was refreshing and so appreciated.

They have a policy that if you cancel and your billing cycle hasn’t ended they will charge you for the entire billing cycle even if you don’t use their service. This is unfair and overcharge to customers as if the early termination fees isn’t enough. They agreed to cancel my service effectively immediately when I complained but reminded me this was their policy.

DirecTV provides cable service at an initial lower cost, then after 1 year, increase the cost by almost 3x the price. I started out with $85/month and cancelled it when it was $220/mo. Way too much money for equipment that needs to be reset (remotes and boxes) on a weekly basis as well as service that goes out when it gets overly cloudy or snows. Had to rely on antenna TV to watch the Super Bowl one year.

Very unfortunate experience. Three months ago CenturyLink discontinued Prism TV and forced users to change to Direct TV. That was a big mistake. The primary unit works fine, but the wireless units are complete junk. Neither work and continuously flash to white screen then says "connecting". One of the two wireless units completely stopped working and when we called customer support they said it was likely a defective unit despite a manufacture date of 7/7/2018 and an install date of 12/30/18 and a call date of 4/10/19. They said they would be happy to replace the unit if we paid a $99 service fee plus the cost of the unit, or purchased the $8.99 per month service plan for items that are literally never touched by hand. Very poor quality hardware and even worse customer service. I will also be leaving a BBB review so hopefully they will contact me and make it right.

I was supposed to be on a promotional fee but instead they charged me WAY over that promotion!!! They will not refund the money. They did not tell me when the promotion ended. I have cancelled service. I have used AT&T in the past and because DirecTV is associated with them I should have known that I would be ** you over! I have called a lawyer and am starting an investigation.

I called at the beginning of March and talked to a CSR. I was told the service would be cancelled on March 17th. I returned the equipment shortly thereafter. I got a bill in April for April services. I called again and talked to a CSR who said the cancellation was not in the system. I followed their process yet they wanted me to pay for April. I followed their process yet someone at AT&T did not. Yet, they want me to pay for their lack of process adherence. I would suggest that if you cancel the service you get an order number for the cancellation while on the phone. I did not receive a number at either CSR calls. They did offer me a 25 credit off my bill. Whopee. I would still be paying for services I did not receive.

Installation Charges for the Advanced Receiver are "free" but are billed to your account. The charges are then refunded within "3 bill periods". Why is my money being BORROWED for three months? I asked this question to a customer rep who said "that is how the system processes the charges". They have a payment for three months that I don't owe. I should be able to charge a late fee or interest on this money! This has got to be illegal.

I was a DirecTV customer for 23 years. Whenever I had a problem, it was resolved quickly and I was left feeling satisfied. By problems, I mean lightning strikes, equipment failure or just needing to get my monthly bill cost down. So I call one day to get the bill down, first time since they are AT&T, the girl on the phone sounds irritated. Sends me a list of their pricing and doesn't offer any money off the bill. I would have to change packages and get less channels. Well well well, that was different. So I just keep paying an absorbent amount of money every month.

We had service less than two weeks and it stopped working. We called support and they said they would have to send a technician out and there would be a $99 charge unless we signed up for protection plan. We said to sign us up for protection plan and they sent a technician out. Service started working before technician arrived. He checked everything out and said he couldn't find anything wrong. We were billed $99 and not enrolled in protection plan. I called, was told it would be corrected (after insisting they review the call we had with service). It was not correct. This went on 4 months of billing and calls. Meanwhile, we continued to have to sporadic outages. We didn't want to have service out again until they corrected our billing.

On the old DirecTV website I could extend my payment arrangement date out at least a week, now I can only do it 1 day?!? There was no communication sent out that this was going to change, now I am unprepared for this change. I even chatted in and the supervisor with his "tools" could only do the 1 day that I could do online, some "tools" the supervisor has. I will be looking for service elsewhere, after being a loyal and good customer for over 15 years, this is how I am treated. Before AT&T came along my DirecTV experience was good and I was always treated fairly and had good experiences interacting with a customer service rep, now it is nothing but, "oh I can't help with that" or "that's all I or my supervisor can do". Their customer service is horrible. If you are looking for good TV service and support then look elsewhere.

I don't watch DirecTV anymore -- I have gone to streaming and buying the channels I want directly or through Amazon Prime. So I decided to cancel DirecTV when I realized how much I was spending on it. My March billing cycle was March 10 to April 10, I called on March 16 and cancelled. I was told that DirecTV does not prorate and that my cancelleation wouldn't take effect until the end of the billing cycle (April 10). Ok, not a big problem. April 2nd, DirecTV took money from my bank account for April-May (had auto pay setup and did not think to stop before cancelling). So I called, and the lame-ass excuse is that because the paperwork for the Billing Cycle for April-May had already been started BEFORE I cancelled, they "had" to charge me for the month of April, but that I would not have service!

DirecTV on demand will actually attempt to charge me for movies that are playing on pay channels that I have such as HBO, Starz, etc. A movie that should be provided as apart of premium service will try to charge a rental fee for a movie that should be free based upon my service subscription. On top of the fact that they overdose general TV shows (nonpremium) with commercials as well as edit network shows from their original aired version to add more commercials. Not to mention the at&t rep literally asked me to commit fraud against their own company for a better "discount." Is it standard policy for most major corporations to ask new customers to defraud the company!?!

Where should I start. Well from the get go DirecTV sales rep. scam everyone when they approach you and say, "We can cut your bill in half." That's not true at all. They say you can save money by bundling AT&T internet and phone also full of it. These people don't know what they are doing. I was with Dish Network and switched to DirecTV thinking I was going to be better but I was wrong. Please to anyone reading this review - DO NOT get DirecTV services. You will regret it. This is my second time having this provider and every time it's worst.

I've been a DirecTV customer for 9 years. I have nothing but wonderful experience with their customer care... until a few weeks ago. I was transferred from department to department, having to explain 3 different issues each time... and trying the same troubleshooting steps each time. Their final solution was to send someone out. After discussing schedule and such, they tried to slide in the fact that there would be a service fee. After almost 2 hours on the phone, I was DONE! Normally, if they had been up front, no problem with the service fee, but that was shady. I'll give their call center (as it's no longer about customer care) one more shot. If it goes the way I'm anticipating, Dish Network can have my business.

I cancelled DirecTV two months ago as I got tired of paying so much money monthly for basic service. DirecTV sent a box with a shipping label. I returned my equipment exactly as instructed. I have been charged two months still of service after cancelling! When I called, they didn't even have a record of the equipment being returned! After getting angry and asking to speak with a manager, I finally got someone who could speak intelligibly and she was able to assure me I would be refunded those two months. I still do not understand how they don't have a record of the return when it was their label provided for the return. In my opinion, what happened to me is probably not unusual and they are able to keep making money from busy people until they realize they are still being charged. I'm now using YouTube TV for 2 1/2 times less the price.

DirecTV is taking advantage of my elderly parents. They are on the phone with DirecTV right now and DirecTV is trying to make my elderly parents pay $200 for another month of service after they already ended their contract and cancelled. There should be laws in place where companies can't take advantage of the elderly. Shameful company. Will never use or recommend DirecTV again.

Would give them zero stars if it were possible! Conned after a visit to Walmart from a sales rep to stated several times that he would be our personal rep stopped answering our calls. That was the obvious giveaway! Called Direct and found out the only way to get some of the channels hubby was missing in his most watched was to, you guessed it, upgrade to the next level. Yes she was nice enough to credit the account for that BUT.... you knew that was coming, I NOW have an ugly dish attached to the side of my house that the sales rep SWORE could be mounted on a pole but of course the installation tech didn't have the equipment to do that, service was still glitchy, so we decided to go back to Spectrum so called to cancel.

I had DirecTV connected in August 2018. My order which was supposed to include NFL Sunday did not and I held on the phone for over 3 hours and was disconnected multiple times. The supervisor told me she was comping the NFL Sunday and sent an email stating it was free. Then I was being charged for the service and told she was not authorized to give free products. I had a credit added to my account which was fine.

DirecTV connected service to my house in August of 2016. I had internet and tv service for 7 TVs. In mid 2017 I noticed that I was being charged for 11 tv at $7 a box. I called and they informed me they would correct the number of boxes back to 7 and credit my account. Nothing happened. Several months went by and I was still being charged for 11 boxes.

Service was so-so as far as cable providers are concerned. Since ATT merged it has gotten so bad it has me ready to go back to Comcast and I very much disliked Comcast. Literally the worst customer service experiences of any company I have dealt with in any aspect of business.

I will not sign up for DirecTV/AT&T again. I had been a customer of Directv for over 10 years and had watched my bill balloon uncontrollably. Called to determine if my billed could be decrease without cutting my services and customer service offered $5 off of a $191 monthly bill (Silver Service Package + Free HBO). Then found out they're losing 25 channels. I decided the pricing was more than I wanted to pay so I signed up with a competitor ($79.99) offering more services and channels. DirecTV/AT&T has a “no immediate cancellation policy” so you must continue through your billing cycle. You are billed 1 month in advance but cannot received a refund if cancel before the end of the billing cycle. Way to AT&T; I am canceling my phone and internet services.

I've had DirecTV now for over 3 years and every month when I get my paper statement I get charged for things that I never agreed when I initially signed up for DirecTV. I also get an automatic charge on my bank statement for $40 every month which I cannot get anyone from DirecTV to tell my why this charge is happening (really)!!! When you call the DirecTV phone line, they put you on hold for about an hour hoping you just hang up... That way they can avoid making excuses as to why they are ripping people off!!! I've also gone to my local AT&T office for help, and they stated DirecTV should not be billing me for the items or sure charges they have been charging me... Hello. Fix it!!!!

In June of 2018, I moved to a new location and tried to have my DirecTV services installed at my new location. The technician was unable to find a clear line of sight and I was told that he was going to notate my account and put in a cancellation order due to this issue and I would NOT be charged early termination fees. I contacted DirecTV the following day to make sure my account was cancelled and that due to the issue I was not being charged early termination fees. I was told that it was cancelled and no early termination fees would be charged. A month later, I received a bill from DirecTV for the current billing cycle of which I DID NOT have services. I contacted DirecTV and all the charges were reversed, my account once again cancelled, and a refund was issued for overpayments made on my account while I had services. Fast forwards to today. I received a notice from a collection agency saying I owed DirecTV money.

I had been a customer of Directv for years and had watched my bill continually inflate, I called to see if it could be reduced and they said no. I watched as my bill went higher and called again asking for my contract end so I could cancel, they refused to give the date. After I stated over and over I wanted the end date and wanted to cancel when that day came suddenly they could give a discount. I stayed with them thinking maybe I was finally heard, but alas it was not to be. In less than 3 months my bill started going up again, at which point I called and canceled my service which I could only do at the end of the current month's billing cycle. I just recently received my last bill with Directv and lo and behold what did I see? Another 50% increase on it. After dealing with this kind of nonsense from Directv/AT&T I will never repeat never deal with them again.

I can’t be more upset with them. I have had them for a week and a cable box goes bad and they want me to pay $100 for a tech to come out. Dropping them tomorrow. No point in wasting money. They are a joke.

We have been with what is now DirecTV since 1996. When we started service and programming was good. Programming has went downhill. Service is near non existent and new equipment has all kinds of problems. Our new equipment hangs up, shuts down and just decides not to work at times.

DirecTV is a scammer. Make sure you read the fine print whenever you get an offer. And when you complain, customer service is not there to help you. They are a rip off company. I can't wait until May when my two year sentence is over. I will never commit to have this abusive service.

I have called once a week for a year to fix numerous problems. I signed up originally because HBO was supposed to be included with AT&T. Surprise! It was only for 3 months. I have to call in every 3 months to ask for another 3 month promotion on HBO being included with AT&T. I called in and they said, "We'll give it to you for a year." That didn't happen. Then, I was told my a rep in the store that it would be cheaper for me to switch to a business account. Switching to a business account took 7 months. 7 MONTHS! Surprise again. A business account cost me double and DirecTV wasn't included, which they said it would be. So, I switched back to a personal account.

Long story short, when I initially received contacted direct they gave me the run around for a month trying to get services. I decided to just give them a grand down so I can get my cable on in my new home. They wouldn’t even take that. Finally I was able to get services and the lady told me that my deposit would be waived. So this is my third month and my bill is 298$. To remind you my first bill was 169 and my second was 163 my third that I was paying today is 79$ that’s what it’s supposed to be every month.

I will not sign up for DirecTV again. I decided the pricing was more than I wanted to pay so signed up with a competitor. Apparently you can’t perform an immediate cancellation with DirecTV anymore. There are no prorates and you must continue through your billing cycle. That’s crap. I asked when that notice was provided this year. After the call I looked through my emails and I did not receive a notice specifically to my point. I guess when you receive any email you need to make sure you read through the agreement because changes beyond the scope of the email are included in there. I do not plan to ever reconnect with DirecTV again. The new policy is a way of not allowing you to go with a competitor’s pricing if the deal is within the timeframe of your billing window.

On March 18, 2019 I accidentally sent my mortgage of 2 months payment to DirecTV in the amount of 4,383.24. I phoned them to inform them of what happened to get a refund. It was posted on March 19, 2019 to their account. DirecTV stated that it will take 5-10 business days for my refund due to it being a large amount. They told me to call back on March 26, 2019 and the money should be in my account. Then another representative inform me that it wouldn't and to call back on April 1, 2019 and it should be in my account.

DirecTV used to be a great company. Since AT&T took over they basically increase bills and add charges without permission. I got my bill in today and noticed that it increased by $1. Looking at the bill they are charging me $4.99 for the "Movies Extra Pack" and then giving me a $3.99 discount that expires part way through the month.

I have been a DirecTV subscriber for years. We live in a remote area of Oregon and when I signed up, there were limited choices. Two weeks ago, my satellite goes down and after spending 30 minutes on the phone with tech support, we agree that the receiver needs replacing. The young lady who I work with promises to send me one. After 1 week, I call DirecTV and ask where is my satellite receiver? I am told that the receiver was delivered to my residence that day and to look for it which I do. After some discussion with the young man in the customer support group, I ask for the tracking number and he tells me that there isn’t one because it was never issued?? I ask him how can that be. At this point I realize I am being lied to and, after being asked by him if he has provided me with excellent customer service, I hang-up.

Customer service is horrible. I have spent hours upon hours the past 6 months being transferred to person upon person unable to resolve billing issues. After 45 minutes for the last call the DirecTV associate asked if I didn't believe him - I said, "It's not a matter of believing but what I see online on my bill is completely different than what you are telling me." Without going into a long story, the last representative disconnected me. When I call they constantly tell me they can't help and will transfer me to the next person. They tell me they will stay on the line to make sure I am connected but they absolutely do not. This company is completely unorganized and incompetent. The cable service is NOT WORTH the aggravation you will go through with their customer service and billing department. STAY AWAY from DIRECTV. If I could give less than 1 star I would.

Where to begin (1 star is extremely generous)... I have had DirecTV for 11 years plus! Ever since AT&T bought them out, digital service and especially customer service has been a true nightmare! I get NFL, NHL, and MLB packages from DirecTV. A few months ago, I decided to pay for my NFL and NHL packages in full at the beginning of each season. Total nightmare! I kept getting overbilled for NFL and NHL packages (after they were paid in full). We are talking at least 10 plus hours on the phone trying to correct this situation, to the tune of hundreds of extra dollars on my credit card--free money for DirecTV for at least 30 days over multiple months! Once they assign the monthly payment to your credit card, it sticks until the next month's payment is suppose to be (but not ever) corrected.

Been with DirecTV for 20 years, only because we live in an area that cable is not avail. Not once in that time when we reached out to get service, either billing or technical, were they helpful. Most often we would be placed on hold for a lengthy time only to have the next person transfer us yet again. We finally gave up and canceled our service. This took 3 phone calls. Call one the person simply could not help and I would have to call back another time. Call 2 lasted 45 minutes, most of it on hold and transferred 4 times. No one knew how to cancel our service! What?!

I got Directv installed February 21, 2019 and it has been a roller coaster since then. I have had problems with On Demand and the rewind feature and after numerous calls and 4 technicians dispatched to my house, they tell me that On Demand and the rewind feature are free services and doesn't deem a cancellation without paying. I have received credits for this not working and have never been told it may or may not work. How can you offer a service if you can't use the full capabilities of a service they advertise.

I had to pay for way too many channels I did not want to get the few that interested me. When I cancelled they wanted a fee for that! No one in customer service was willing or able to help. Poor customer relations and poor service.

We had DirecTV installed the middle of last year. We called to have them come out and fix our tv service. We waited all day long, nobody showed up or called. After 3 days of calling we gave up on DirecTV completely. This month's bill went up $75 because we hadn't been able to call to get a new plan. We called today - they wouldn't give us a cheaper plan, wouldn't even upgrade or do anything with our account. We called and got Dish Network set up for tomorrow. Will NEVER, EVER use DirecTV or AT&T again! Worst company ever!!! AND we will not pay any penalty fees either.

Red Ventures Holdco, LP (Fort Mill, South Carolina) is the primary sales and marketing agent for DirecTV in the world. They refer to themselves as DirectStarTV to deflect the fact that they are not part of DirecTV (parent company AT&T). When you purchase services for DirecTV, you are almost always dealing with Red Ventures. AT&T pays DirectStarTV (Red Ventures Holdco, LP) for your contract. This type of relationship is not uncommon, out of the ordinary, nor difficult to understand within the industry. It places each of the companies at arm's length distance from one and another. By doing so, each company circumvents (or believes they do) potential legal and financial liabilities that may arise from their highly questionable and fraudulent marketing practices.

I have been lied to so many times by customer service I cannot even remember. Started service as advertised $35 a month guaranteed for 2 years. Very first bill $85 every bill after that went to as much as $130. No customer service in USA always India, Korea and Philippines. Never ever go paperless. They change bill month to month (example 2/25/2019 bill paid in full $47.65) received 3/25/2019 bill $92.00 showing prior bill was not paid in full and balance carry over of $36.60? IT IS SAD WHEN GOVT. IS IN ATT POCKETS and not over seeing this huge monster corp.

I wanted to keep my U-verse and was talked into switching to DirecTv because it is supposedly so much better. The technician that installed my satellite dish did not want to go on our flat roof to install it and put it on our deck instead. Now for the past two months we always have three or four channels that won’t come in, whether the weather is bad or not. I called customer service and they told me they would charge me to fix their equipment that doesn’t work, that I didn’t want and that the installer put in the wrong location. Looking forward to my contract ending so I can cancel their service.

We had a great experience when we had DirecTV UNTIL we decided to disconnect. (Due to cost) It’s been an absolute disaster since then. I’ve talked or chatted with no less than 8 people since Feb and wasted over 3 hours of my life. The sad part is that every person I connected with seemed to take great pleasure in giving me the runaround. Talked with them on 3 separate occasions and last person couldn’t find any notes on previous calls although previous people saw previous calls. I do not owe them $15.73 because they didn’t disconnect my service when they said they would. But likely will have to pay just to get them to leave me alone. I will never use their services again if I have to go TV-less. I’ll soon be disconnecting from their parent company’s cell service too. (AT&T) Thank you for showing me what truly poor customer service looks like.

Wow. Not even 1.5 stars satisfaction for these guys. Terrible. Took me 40 minutes just now to cancel my service. And I was trying to re-up. How does that happen? Because I got asked the same question, by multiple people and decided my time was more valuable than the same old stuff. Ten plus years. ATT has made it worse. Good job all. I can get everything they do cheaper anyway. They finally drove me over the edge to make it happen. Very discouraged that I had to tell the gentleman that I was dealing with at least 50 times I wanted to cancel. Terrible customer service. The worst I have ever dealt with since DirecTV was teamed up with CenturyLink. Too bad. The sad thing is I love DirecTV services. Just quit playing the games. I should not have to call four times a year to maintain my service costs. I called to re-up my services! And then cancelled! Going the wrong way DirecTV. Good luck with bankruptcy.

Ever Since AT&T bought them it's gotten worse. They lied on multiple occasions. Lied just to get us to sign up. Got the NFL package but couldn't watch if the game was on channel 5 because they don't have channel 5 now. Then found out they're losing 23 more channels. Our bill doubled at the 1 year mark we were told it would go up but it was way more than we were told. On Demand is AWFUL. You literally can't watch anything on there. Out of a whole season only a few episodes would be available to stream on demand. Or you would have to pay per episode. Dealing with their agents is a nightmare. We talked to three people for them charging us when we weren't suppose to be. All of them said we'd get money back. After three different times we never it back. There's more but you get the idea. Overall I would never recommend. My grandma has them and absolutely hates them as well.

Today, two young gentlemen from Surprise, AZ contracted with DirecTV came to my house and basically talked me into switching over to Direct. In their presentation, and with some questions I specifically asked them, I was told TV would be $35, internet $40, and phone $30.00, making my bill substantially lower than what I was paying DISH ($45 lower); there was no contract; I could bundle my TV, phone and internet; the technician would remove and take the dish, as well as return the equipment to DISH and cancel DISH. There was a call to DirecTV while they were present confirming my choice to hook up DirecTV and to confirm my credit card for the $25.00 charge.

Was told when we installed DirecTV in an RV park in Florida that we could move the service 1 time for free. Was told a second time when we scheduled the move that there would be NO FEES. Lies. Lies. Lies... And worthless customer service. Have spent hours... Hours on the phone trying to get the fees removed from my bill... Transferred several times to a supervisor... Worthless. DO NOT SIGN UP FOR DIRECTV. USE ANYTHING ELSE BUT DIRECTV. Most customer service reps do not even speak English. And they continually ask you to hold "while we check your account". I would give them a negative million stars if the system would allow it. I ended up paying the fee just to keep from stressing over this. If you're thinking about DirecTV... DON'T. Run. Run. Run. Buy a DVD!!

Joined DirecTV to watch NFL football. Football was good. Needed to transfer account as I was moving apartments. Was told that a fee would be waived for moving accounts from one location to another. Of course it wasn’t waived, unbeknownst to me. Spent 12 hours on the phone with 7 different representatives over the course of 4 months. Spoke to two “supervisors” who guaranteed the fee was removed and to not worry. 4 months later still receiving emails/ bills to pay the fee. Finally pay the fee because it’s unhealthy to keep maintaining this much anger and resentment towards a company who are all liars and scumbags. Never sign up for DirecTV. I’ve been told their employees only work for direct tv because they’ve been fired from all other jobs. Must be the case because they don’t appear to have functional brains. Would give DirecTV a Negative Quadrillion stars if I could. Run. Run far away. Don’t look back or you might turn to stone.

I was having issues with my older DVR. I called about upgrading it since I noticed in an email they were offering upgraded DVRs. I was assured by the rep that my bill would remain the same multiple times. Also received an email stating my bill would remain the same. Now my 1st bill comes & it went up $15. I called questioning it & was told this DVR is an additional $15 per month. &, "Oh well sorry." LIES. DON'T BELIEVE ANYTHING THEY TELL YOU! I have had DirecTV for years but since AT&T took over it is TERRIBLE. Hard to communicate with Overseas call center not in US like before ATT took over. Dish Network here I come.

I contacted them inquiring about an invoice I received higher than my previous ones. They said I had added a new service but I hadn’t requested any new service or equipment, they transferred me to 4 different people. None of them could figure out anything. After one hour and 29 minutes on the phone I gave up on them and had the service canceled. Of course they charged me a penalty for canceling a service I don’t use or requested. This is a terrible company.

DirecTV charged us for the NFL package last year and only paid us back for half of it because we might have watched it. WE DIDN'T KNOW WE HAD IT because we didn't order it. So no, we didn't watch it. Not happy. They did the same thing this year AGAIN and would not pay us back at all. We have switched to another service. Will never go back.

I called DirectTV to MOVE my service to another location that I'm moving to. When they pulled up the address, I was told that NO SERVICE is located in my new area. I asked if I would be charge an early cancellation fee and they said no because I was NOT under a contract since I had been with them for more than 2 years AND there was no service in my new area. LIES!!! They charged me $100 for the early termination fee.

Worst experience of life, received a letter in Sept 2018 from DirecTV to upgrade the SD equipment. After that call so many time the dealer provider in the letter but no one response or reply after 4 or 5 attempts and then call DirecTV ten times but no one is helpful. Everyone on phone said the same thing - escalate them your case as high priority and then someone contacted you in 48 hours, but no one contacted from DirecTV in that time frame and it's happens 8 times. One of the worst service never ever recommend to anyone, now I am thinking to file a lawsuit against the DirecTV for losing my business.

I purchased DirecTV Service on February 2nd 2019. My service was installed on February 6th 2019. I had three TVs with installed service. One was the main box and two wireless genies. After a few days all of the TVs were glitching every other moment. I contacted customer service and they schedule a tech to come out to resolve the issue. Well the earliest they had was 7 days. So I confirmed the appointment and received a text message as well. I schedule the far out appointment. So for 7 days we could not watch anything.

After having my service for years with a bundle package, it expired and my bill doubled. Once I notice this I contacted the customer service and ask them to offer me something to keep me around 80 dollars a month or turn the service off, neither one happened and my bill shot up to 300 or so dollars so I called them 2 more times. So I asked them to take care of this bill because they refuse to turn off my service and now deny only partial responsibility, Horrible people and I pray it’s not company wide.

I was told I could have a Pacific cable package for a flat price for 2 year. After 6 months they told me in order to keep the flat rate for the cable service I had to get internet so they change the contract. Unfortunately U-verse is not available in my area. I also have AT&T wireless service and they still charging me the extra 50. I will be leaving DirecTV. I will advise no one to get no service from them. They really need to go out of business. I will be seeing them in court soon.

Been with them for years. Accidentally ordered a PPV movie. Called to let them know immediately to cancel it. They said, "Don't worry. You won't be charged." Well sure enough they did. Called to fix it. They claimed they would credit it. They didn't but instead charged it again! My bill went from 150 to 200 to at one point almost 300 for the same service and package I was on. I called to complain. They reduced it down to a "12 month price of 57 dollars". Well that lasted all of 2 months then my bill goes back up to 148. Called. They said my new price is 119. Well my statement says 148 and my bill date is on the 25th. Well now they took out 50 dollars on the 15th and my bill isn't due until the 25th on auto pay. So how did you take 50? They didn't take 50 "my bank is living to me they said."

Had what I thought was a reception issue and was kept being asked to by a maintenance plan. After numerous calls to their horrible overseas call center, got a 2 month free trial for the maintenance plan and had outside wiring issue fixed (which they wired to start with). Tech gave me a local number to call because he has heard numerous similar complaints. Waiting for final 9 out of 24 month commitment to end to get rid of them. Sling + streaming (ROKU in my case) are the way to go.

DirecTV has the WORST customer service that I have personally ever dealt with in my life. They are all idiots and barely speak English. You never get the same person twice and you're lucky if you can get through all the automated prompts. They charged my account 199$ plus tax to move my services from one house to another even though I was an existing customer. The actual "relocate" charge was only 49.99 which was clearly spelled out on the bill, however they falsely charged my account the 199$ fee for installing a new dish which did not happen as a dish was already in place when we moved.

If you want your bill to change monthly and they beg you to do autopay to get robbed every month. Dont sign up. The worst customer service I've ever dealt with in any professional business at all whatsoever. Very poorly educated people. Bill goes up you get no email, letter in mail, text or anything. They're getting very cocky and it's catching up with them. 3 million people cancelled pay for nonstream cable TV. All these millenials don't watch cable TV anymore. They watch Netflix and Hulu, so good luck with that business strategy to your true, honest, and loyal customers through the years.

Since AT&T bought DirecTV the customer service is awful. You can't get through to talk to a real person anymore and when you do one person tells you one thing and the next person the complete opposite. The actual service is a joke for the price. Dropped channels, glitches in the system, channels freezing.

We had DirecTV for nearly 6 years. If it rained, wind blew or any other weather other than sun we lost tv. Each month our bill would come in the amount of $160 to $215 and should have been $69 monthly. It was on auto pay so paid on time. So I would call with account number and set on the phone up to 2 hours a month to get credits. When we finally got it taken care of and had 6 months the correct bill our equipment went out. So 2 weeks without tv and still paying the bill they finally send someone out. We received new equipment but they automatically upgraded us and said we had a new contract and bill doubled. I canceled 2 days later. They said I was paid in advance and keep it for 3 weeks then go to UPS and mail equipment back. 2 months later I’m still fighting that I owe $317.09 plus $200 early cancellation fee. Still getting the run around on this bill.

Now that AT&T has taken over Directv, the customer service SUCKS! I predict a cancellation of my account in the very near future... My satellite TV service will soon be going the way of my phone service -- AWAY from AT&T.

I’ve been a customer of DirecTV for almost 6 years. For the past 2 months I haven’t been able to order a movie through the text messaging service. I follow the prompts and when I get to the end of the prompts it’s says, “Sorry we're unable to validate your request at this time.” I called DirecTV and they said, “Oh we can enable your remote to order from the remote.” She then said that all I would have to do would to connect the receiver to the internet, power down the unit and restart. So I followed the instructions and lo and behold it didn’t work.

DirecTV is the worst company I have ever dealt with. My dumb ** is done with them Which I should have done a long time ago. They charged me a fee for upgrading our boxes cause they were old and they said it was a free service but they lied and are trying to charge me with what they call a 1 time fee of 99.00 bucks. What the hell. Then I have been having a bill of 95.20 for 3 months then out of the blue goes to 102.66 and I haven’t changed anything on my plan. Well they can get their crap and shove it where the sun never shines and I hope that anyone who reads this will take it serious. Don’t get fooled by the piece of crap that they are! Save your money and move on. Don’t fall for the B.S. that they give you. Firestick and digital antenna here we come, DirecTV can suck it!!!

I joined DirecTV and was told that I was in a 2-year contract and I would receive a discount for two years plus a $200 Visa prepaid card. When all actuality I was in a 2-year contract which only received one year of discounts. I never got the $200 prepaid Visa card. Once I realized my bill had doubled after a year I contacted DirecTV, explain to them what I was told when I started my service and I was put through to about five different people. The one lady stated that the individual who did my initial setup did not take any notes whatsoever. I then had another gentleman tell me this happens all the time and that people with this problem should be forwarded to him so that he can make it right before they cancel their plan. I had already cancelled my plan and went with Dish when I talk to that gentleman.

Do not use DirecTV, I canceled my account at the begging of the month and was still billed for the entire month. So I received a 10th of my service for full price. Customer service refused to help stating there is nothing they would do. The company its self is full of thieves. If I could I would have given them a 0 stars.

Watching several shows on stations including Star Wars Return of the Jedi, commercials were inserted while the movie feed continued causing viewers to miss key moments in shows including the scene where Darth Vader kills the Emperor to save his son, Luke Skywalker. Absolutely a buzz-kill and done where the advertiser's, AT&T in this instance would not be received by viewers negatively.

I have been a DirecTV client for almost 10 yrs. My satellite boxes were becoming obsolete, so I called for an upgrade. The customer service guy, said I qualify for a free upgrade and I asked if there would be extra charges and was told no. When the tech came to my house today, with new system, Genie 2 to install. The tech warned me, the system was having technical issues, but a new software fix was due next month 4/19. Well, the tech could not get the new systems to install. He called his boss, he call ISS, he called everyone. 5 hours of trying to install, things were not right.

I am not satisfied with DirecTV remotes. I pay for 5 in my house. At any given time me and my children are watching TV. When my children go to their room to watch TV one TV will not work because the remote can only handle supposedly three TVs at one time. I think that's a glitch I need to fix. If you're paying for 5 TVs you should be able to watch 5 TVs at one time.

Before AT&T took over DirecTV, I could change service between 2 states with a simple phone call. Having installed new equipment in one location, AT&T would not allow me to activate service in that location. I spent several hours with AT&T multiple representatives trying to activate, but they kept wanting undecipherable numbers which I didn't understand. So the next day I brought in my IT guy (at an hourly rate) to figure out how to activate the service at this location. He started calling (with multiple wait times) to figure out what was needed.

I have a 4K receiver. I thought it was an upgrade but soon found out that the 4K receiver did not work as well as the one I had. It kept freezing! Called many times with negative results. I had two repairmen come to the house and told me there was a software problem with the 4K receiver and there was nothing they could do! I requested that they take back the 4K and give me what I had before. The serviceman told me that if I do that I would automatically generate a new two year contract! That has to be one of the stupidest things I have ever heard! I’m downgrading just to be able to watch TV without it freezing and they want to penalize me! DirecTV has gone to hell since AT&T bought them. BEWARE of their sneaky ways!

I would rate them lower than one but cannot. I have been with them for almost 20 years, always great tv and awesome service. No problems. Until last few years. Finally have had enough and cancelled my service. Few months ago I requested new equipment that I was leasing from them for two years, it never arrived and I never got the credit I was promised. So I called to cancel the service. This after last year my monthly price doubled and they claimed my discounts ran out, had to fight and BBB to reinstate the two year pricing I was promised. Well my service still running and Dish coming to install this morning. I called and they claim that they are unable to disconnect my service until the end of the month... "No way to change the AT&T system" is what I was cited. Crooks and liars they have become. Used to be topnotch. Shame.

I was a DirecTV customer for approx 5 yrs. Recently my monthly bill kept increasing. I was charged $1.50 for a regional sports program which I did not order. Then I was charged $8.99 for a protection policy, again which I did not order. I called Customer Service to find out why I was being charged for things I did not order. I was put on hold several times while my acct was "being researched."I couldn't get an answer I finally told the man to forget about it & called Cox Communications to reinstate my cable service. My cable was installed on Sat March 2nd & DirecTV DVR was disconnected.

I have never been treated so poorly, I have been with DIRECTV since 2006 and after 13 years I have to cancel my service with them. I have been trying to upgrade my service for 2 months now after having a tech come out and telling me my boxes were old and needed to be changed out. 5 different techs have come out and none of them was able to do anything because the order has been incorrect. I had one of AT&T's reps sit in my house for over 2 hours trying to help rectify the issue. I have placed over 10 phone calls to the company. Got offered wonderful deals when trying to cancel my service then received bills with higher than my normal bill amount. After speaking with a floor supervisor "Bebe" which is the rudest person I have ever encountered I have decided my business means nothing to this company and they don't deserve my hard earned $181.00 a month. Service cancelled!

Was told by DirecTV that I was going to lose local channels on 3/17/2019 so they sent me 2 receivers by FedEx. One was dated 2010 the other 2012. I installed new receivers and called 800 #. 2 hours later on phone they could not get them to work. They told me they would sent out a technician in 2 weeks. I installed my old receivers and watched TV for 10 minutes. Service went out with error code 711. I called them back. They said very sorry there is nothing they could do. Have to wait 2 weeks for serviceman. I have DirecTV for 18 years. Waste of time talked to 7 supervisors all calling from America. I had several small problems over the years but nothing like this since AT&T took over. They thanked me very much for being a loyal customer while bending me over!

These people are liars. They claim to have mailed my final bill and I never received. Turned me over to collections and claimed if I paid collections that my balance would still remain to be paid to DirecTV. So why was it turned over to collects if I still have to pay Direct TV too. Makes not sense. I pay my bills so if they say I have balance why was there no bill received and why did customer service tell me there was not balance when I disconnected.

Have been a DirecTV customer for 13+ years, once AT&T took over the customer service, it went straight down the tubes. Not only is it near impossible to talk to a supervisor, the company is involved in shady practices with regard to their billing where they promise to apply a promotion but that it takes 2-3 billing cycles to apply the promotion (where they just hope you forget about it and drop it altogether). I finally spoke to a supervisor and was promised that they would look into it personally and get back to me within 72 hours... That was 7 days ago and no response. I just canceled my service and refuse to pay the current bill. Absolutely horrible customer service.

You be better with other provider. Worse customer rep, sales and technical assistance. I cancelled my service after the contract expired (24 months in Dec 2018). I was charged with early cancellation fee as they allegedly told me that it was because I received a new equipment in Dec 2017. I explained that I had one of the LEASED mini Genie replaced because it ceased to work. It was not connecting. DirecTV sent me a new box and I returned the broken one. After verification they agree that the fee would not be charged. BUT IT WAS. I did not receive any final bill, until recently I was able to see through my myAT&T website as it now the DIRECTV contract shows as cancelled.

I had DirecTV for a few years. The first year everything was perfect. Customer service was helpful and my monthly bill was exactly what we wanted to pay. After a year, everything changed. My bill went way up and when I tried to talk to customer service and dispute a charge, they weren't helpful AT ALL. After a few disputes, I was referred to their customer loyalty department, which I can say were very helpful and brought my bill down for a couple of more months. But like with everything else, that didn't last long. After a couple of years of back and forth to keep my bill where I wanted, I decided to call it quits.

I have been paying the DirecTV bill in my house for 7 years. In that time, it has gone up over $20. My mother, and I, called today to dispute a bogus charge. Both reps we spoke to could have cared less about us and had no interest whatsoever in solving our problem. This is why I DESPISE AT&T: They provide VERY POOR SERVICE, at the highest price imaginable. They also outsource their call center jobs, as both reps we spoke to had ridiculously thick accents and BAD ATTITUDES to match.

We have been long time satisfied DirecTV customers until AT&T took over! Recently we were advised that we'll lose our tv service on 17 Mar unless you change out your equipment (interior tv boxes and roof satellite dish). Your installer came out and said that he cannot switch out the old dish on our roof with the new one because it's located more than one step off his ladder. He said a "3rd party" would have to climb our roof to do it. His alternative was to place your new, huge, dish over our front door or put it on an ugly pole near our house (which was rules out after he saw our large trees). With few choices, we were willing to pay for a 3rd party ourselves to climb the roof. But he said he was not authorized to recommend one for liability reasons.

We have been with DirecTV for many years and we on occasion will need a DirecTV service tech to help us out. We contacted DirecTV and they sent a Service Tech out to us named Pat **. I can't begin to share with you and your CEO how pleased we are with the professionalism Pat demonstrated and how he explained and corrected the problem. We have a total of 6 receivers in our home and RV and Pat corrected the concern we had in the bedroom receiver and answered some minor questions I had about one of the other receivers. Pat has to be a valuable part of the DirecTV Service Group. Thank You Pat.

I signed up for DirecTV three months ago. I specifically requested a due date of the first of the month as I only receive one paycheck at the end of each month. My due date happened to fall on the 26th of each month. The original sales rep promised if I didn't like my due date (she wasn't able to tell me when that would be) all I would have to do was pay the first month's bill. After that I could call back and have my due date changed. That was a total lie. I assume she lied to get me to sign up at that time.

I have only written one bad review in my life online about a company or service. This is my second so I don't take this lightly. We previously had U-verse with ATT and my wife spoke with a salesperson at a local big box store and he convinced her to upgrade to DirecTV as it was a much better deal and had better channel selections. Was told that ATT now owned DirecTV and they are one company now. After spending hours on the phone over the past 5 months trying to get our bill combined. They kept telling us that the request was in but it took forever and I had to pay ATT and then pay DirecTV. The salesman told us that they had a feature where you can go back 72 hours on shows and watch again. After talking with the support they said that it wasn't working.

I have been a DirecTV customer for 22 years. Two months ago one of our receivers went on the fritz. So I call technical support, inform them of the error code we are getting. Try a couple of fixes, but nothing corrects the issue. A technician is required. So we schedule a service call for Tuesday 12-4pm. I take a half day off work. No one shows, no one calls. So at 5pm, I call back to customer service. They apologize profusely and set up another technician for later that evening. Again, a no show. So we reschedule another appointment for 9-12 on Saturday. Again a no show. Reschedule another appointment for the afternoon. Again a no show. Reschedule another appointment for Monday. Another no show. Reschedule again for Tuesday. Another no show.

Sick of Fixer Upper, Fixer-Upper, Fixer-Upper, Fixer-Upper day after day... I know there are new shows out there please find some, Windy City Rehab, the guy that does the million dollar rehab in New York, Hometown, all of these are good.

Happy with DirecTV not so much with AT&T - We have been with DirecTV for more then two years. When AT&T took over they wanted to raise our rates to double what they were because we did not purchase any additional services. They agreed to keep rate at same price for two more years. We also have an RV that we travel with DirecTV which when we travel we had changed our service area to get and receive local channels.

We have been with Directv for almost 5 years. A month ago we were unable to rent movies. Kept getting message code 781, not connected to internet. 8 phone calls in 4 weeks the issue is not resolved. Ever since AT&T took over, customer service sucks. They go through this whole ordeal for over an hour acting like they are refreshing your system, only to tell you after an hour that they are having a software issue. So they can't fix it, we can't get a service tech, and we can't watch movies. Completely useless, it's like having cable. This is not the service I signed up for. Packing up their equipment and calling Dish TV.

This company has fallen so far from what it used to be. We have had DirecTV for more than 10 years. We have always moved our service when we move and it’s always been affordable with great customer service. Ever since AT&T bought them out it’s gotten unbearable dealing with them on the phone. It’s apparent this company is out to make money and nothing else. Every year our bill jumps by like 60. And when we call to see what discounts are available it’s an hour long frustrating saga. This year we were flat out lied to and hung up on.

WARNING: Do NOT agree to automatic billing from these bandits or they will sneak in increases in your bill every month. After agreeing on a bill total with DIRECTV Management after I threatened cancellation, the billing people ignored the deal & sent me a bill that jumped $40 in one month. DIRECTV is the most disreputable, unethical company I have dealt with in my 70 years on this planet. BUYER BEWARE! I had to spend 12 hours on the phone with 18 different reps to get the issue resolved- - & then several other new billing issues arose. Since their takeover by AT&T, their billing issues have gotten worse as the software interface issues between the old DIRECTV software & their new AT&T bosses. People from different DIRECTV departments end up arguing over your proper billing amount. These guys are a JOKE!

I was always happy with my DirecTV service and billing until AT&T bought them out. Since then, they change my bill every month or two and when I ask why they say it is some "one time fee" and I won't see it again, but I always do. This month it went up again and they claim they "switched billing systems and this one is more expensive to operate so all our customers have to share the cost". Are you kidding me? I don't HAVE to share anything. You guys (AT&T) seem to forget that there are other options and I bet I sign on with one before next month. You don't have anything that I can't live without. This has been a problem with AT&T for my phone service as well. They do the same thing. They play games with their billing and see how many people don't notice, which means more money for them. Like the TV commercial says, "SHAME ON YOU AT&T!"

I just purchased the house. I called for service for DirecTV and they told me they could bundle DirecTV with Internet service. They even gave me a price for both. Come to find out they cannot see and don't know the 3rd party pricing. Besides that they even told me they were going to set up the time for installation which is totally out of their hands since they have nothing to do with the 3rd party company. The only way I found this out was by calling the 3rd party company and asking them if I was on their schedule for installation. When they told me that they never heard of me or my address that's when I found out they were liars. Don't trust them. Don't use them. Don't believe anything that they call you. They are crooks. I've been with AT&T for sale or services 2004. Now may cancel it and go to Verizon.

We signed up for Directv 4 years ago. At first, everyone from the sales agent to the satellite dish installer were very nice and very helpful. About the time AT&T took over, we kept getting a notice on our tv that we were not online and to reconnect to the internet. Several times we followed the steps and no luck. I called customer service and were told they would have to send a technician out to the house and we would have to pay $149.00! I said, "No thanks, we'll go without the ability to access the features online." Not happy, its THEIR equipment, not OURS! Why should we have to pay to have them fix it??