DIRECTV Reviews

Beware of their deceptive promotions! They offered me a 2 year agreement with year 1 at $45 and year 2 at $75. I asked several times whether the year 2 rate floats with the current rate or if it's guaranteed and they said that it's guaranteed and that they would put notes in my file that it's not subject to rate increases. Well year 2 has just begun and the first month was $75 and then they raised my rate to $100. Essentially, they can continue to increase the rate every month. I called and they said they would keep the rate at $75 for month 2 and then it will continue to go up. Literally they said that they apologize, but the rate is based on their "standard rate". Like there's really a standard rate. She suggested I call every month when I get the bill to see what they can do. One more note, the 4K solution they offer is terrible, it requires 2 boxes and it fails to play 4K content about 50 percent of the time. When this contract ends I'll go back to Cox.

My next door neighbors had a DIRECTV dish installed on the property line that we share. The DIRECTV technician told my neighbors it was the only place the dish could be located (not true). This dish has ruined my landscaping and lowered the value of my home - plus I have to look at it 24/7 (and the neighbors who ordered it do not. The dish is ugly. The dish can be placed elsewhere on my neighbor's property.

We were made all kinds of promises! Only to find out, once the installer got here, that the promises that were made by YOUR rep, Becky in Mississippi, were LIES! I want what we were promised! Pull the call log from 8/5/19 beginning at 2:50 PM Pacific time & send me a copy of it. Then, contact me, and let me know when you will be doing the right thing, and keeping your promises, to keep the customer you have had for over 18 years!!! I have now talked to 11 “reps” trying to get to someone that can actually help. STOP THE LIES AND FULFILL YOUR PROMISES AND GET YOUR SO CALLED CUSTOMER SERVICE BACK IN AMERICA, to eliminate the language barrier!!!

We decided to switch to another provider, one of the main reasons being that we no longer have CBS with DirecTV. We called to cancel and was told we could either end service now and be refunded or continue until 8/17/19, at that point we'll be cancelled. I turn on the TV and cable box this morning (8/6/19, 11 days before the end of service) and we no longer have service. We call and someone else says they'll send out a technician. Now, mind you, we haven't had any issues with our service up until this point. It amazes me that DirecTV can do this, while we paid for a service and now not allowing us to have the service that we have paid for. People need to be informed of these matters.

I was paying $64.00/month for the CHOICE package and $60/month for the internet. As little as we watch TV, it was worth $122.00. The young girls were walking around the neighborhood and talked us into signing up. We were promised a $200.00 gift card for signing up. I figured it was worth it since the early termination fee is $200.00. Well, we never did receive that $200.00 gift card, but it's not worth the aggravation of spending an hour with someone from India discussing it.

I applied for service, my first installation date was 7/30/19 between 12-4. No one never contacted me. I had to contact DirecTV to tell me the technician was running behind and cannot give me another appoint until today 8/16/16. Guess what? The same exacts thing happen again. Once again I have to wait for installation. One would think since I been inconvenience Not ONCE but TWICE, I should be the very next appointment 8/7/19 at 8:00 am. Nope.. I am done with DirecTV and these sub-contractors. I will take my business and money to their competitor.

Ever since AT&T took over DirecTV they have not been able to provide a stable DirecTV online viewing experience. Sometimes it works. Most of the time it doesn't. Why hasn't AT&T fixed their problem of customers not being able to access DirecTV online via a computer?

Before I hired AT&T/DIRECTV services, I was told more than 5 times that my contract would be 2 years without any change on my monthly payment. Guess what, after 12 Months I got surprised on my bill that the price went up and I have called customer service to try to help to lower it, however their message is that they cannot help me at the moment. This is the third time I have been bamboozled by this company which I had some respect before, but I see that they don't take the business with customer seriously and all they want is to grab our money. Always they have a way to cheat customers.

3 years of them charging me, countless service calls, ungodly long calls and no changes. Major stations no longer collaborating with Direct. Ridiculous. Will never use them again. Now with all the customers leaving they are trying to lock you down on 2 year contract.

I had my AT&T wireless and DirecTV bundled and all of a sudden all I could see was the wireless bill. I called to find out why and no one could tell me. I also asked what the cost if my DirectTV would be said. Said $0. I knew that was wrong so I called twice more and was finally told an amount. After calling 5 times I found they unbundled it and couldn't bundle it back. This cause me to lose my bundle discount and be charged for HBO which was supposedly no cost for bundling it with the phone plan I have. They can't explain anything properly and the customer service is the worst I have ever seen.

I hate satellite. Hate, hate, hate! But I let my sister and the sales rep talk me into getting it. The sales rep assured me that satellites are better than they used to be, and that I wouldn't have to worry when it came to bad weather, such as snow. Bull! If we get heavy winds our system goes out and we either have to turn the TV off, or watch recorded shows. I can't wait until my contract is up (another thing I hate), but if I get a good enough offer from Spectrum, I am so out of there.

We have been a customer of DirecTV for 24 yrs. Yesterday was the last straw. We waited 2 weeks and 12 hours for an installer to do a simple task, move our dish. First of all he shows up. My husband tells him what we need. We had a clear signal since day one but now there is a tree that would cost 1000. to take down or trim back. All of a sudden when the wind blows are signal keeps breaking up. Solution was to have the dish moved from the roof to the side of our house.The installer tells my husband it is against code to have the dish on the side of a house. Total lie. He tells my husband we would have an obstructed signal on the side anyway. The roofers that were coming needed it down anyway and they didn't want to damage it.

In years gone by DirecTV was the best entertainment service around! If billing or technical issues ever came up they would be immediately resolved with a friendly attitude. But once AT&T got their hands on it they destroyed it. They began by launching a flawed software update that caused most of the recordings on your DVR to disappear from the list of recordings. So you could record, but not view. Obviously the DVR is a major part of your cable or satellite service, right? Who would have guessed it would AT&T nearly a year (honestly!) to fix the crazy problem. No mention of the ongoing issue was ever made on their website for fear of scaring off potential customers. Imagine paying bill over $100 per month and not being able to use your DVR! When I called to inquire about it, they offered me a one-time $50 credit. That's laughable!

So today 8/2/19 called DIRECTV/ATT. Asked for loyalty department. Been with DIRECTV since 2002. Rep said she could help. Don't need them. So after asking for bill credit to reduce my bill, Which has been done forever. Says nothing she can do. Tell her, "Always been able to get some credit." Said, "I would look into other options choices then." This takes like 25 min to get to this point. I hang up. My phone rings for like 5 min from number I never seen. It's their out of country rep telling me that I can change packages to reduce cost. Said no on package that hasn't been offered for like 10 years. That package had channels that now have to spend $112 or more to get same tv package. She then tells me that, "I can transfer you to loyalty department," said, "That's what I wanted to begin with."

Hit the road again in our motorhome and always had Hughes Net Internet service and DirecTV. ATT bought out DirecTV and do not believe that they have an actual mobile service. We purchased DirecTV mobile service and equipment for direcTV after selling our home and transferring our home service to mobile service.

We have been been DirecTV customers for a long time (way too long actually), all the way back to when they weren't owned and run by AT&T. To get right to the point, DirecTV has been absolutely ruined and devastated by AT&T. From their insanely horrible phone menus, to their routine price increases for the same 500 channels of BS, to their off-shore "customer service" with employees who use some tacked-on Americanized names. In my opinion, as a customer, DirecTV needs a complete and total overhaul, bar none. The only other answer to this debacle is a change in ownership.

DirecTV is blocking Nexstar network stations, Smithsonian channel, and possibly ESPN and NFL networks. This is totally irresponsible, and I believe DirecTV could be the only TV provider to deny TV stations to its customers. I and many of my family and friends that subscribe to DirecTV will NOT renew. I guess we get what we pay for, DirecTV is inexpensive and not worth the cheap price that I pay. Cheap price cheap service. Many years ago AT&T was a premiere American company, not anymore. What happened???

I was with DIRECTV for about 12 years and wasn't using their services much anymore. I couldn't justify spending $58/month on something we didn't use. Then they jumped my bill to $110 a month. I called them to cancel everything and went through several people to get my account cancelled. They tried to take some channels away and still wanted to charge me $68/month. Nope, after 12 years I was done. I cancelled my account.

After Dish doubled our price for the same TV package we'd had for several years, I called DIRECTV to inquire about switching. The sales representative on the phone said "We are giving $300 prepaid gift cards to new customers, but because it's Memorial Day, I'm authorized to offer an additional $200. So we will give you $500 free cash just to sign up. Take the family and spend the weekend in a hotel on us." He referred to the $500 offer over and over during the course of our conversation. I signed up. The TV service was installed. A $300 prepaid gift card arrives in the mail. $300. Not $500 as promised.

It has been less than 3 months I got DirecTV installed through AT&T. I've been having connection errors and when I contacted them (after trying several times following the steps to test/reset the receiver connection to the internet by myself) the customer rep or whatever is called, made me to follow the same steps several times and when it was not fixed, I was informed there is a $99.00 charge to send a technician to the house... Will be seeking legal advice to break the contract with them... Do not get DirecTV or AT&T.

Do not under any circumstances go with DIRECTV. They are not truthful. I was sent an email itemizing what my bill would be and when it actually was billed it was $34.00 higher. After talking with several people on the telephone for an hour and a half they never resolved the issue and stated they couldn't honor the email. We have also not had a local channel for several weeks due to the fact they are in a contract dispute. This is the worst customer service of any company I have ever dealt with in my life. If this is how a customer of many years is treated then I do not wish to be associated with this company.

At point of sale it was not disclosed that CBS was not included in the network. Now we’re stuck with a contract missing a major network. In addition, our signal constantly lapses causing freeze ups so sometimes we miss part of a sentence or paragraph depending on the length of interruption.

I’ve been with DirecTV since 2013. Recently they decided to play hardball with CBS, therefore customers are caught in the middle. After patiently waiting for them to end disputes , I finally decided to move on. They said they had a device to send to me and also my 91 year old mother that we would have to connect ourselves even though I have a protection plan and my mother has insurance. Didn’t matter. They would not send anyone out to connect it. I asked if my mom or myself were under contract, they said no. After having Dish install mine, I called to discontinue my cable with DirecTV and then they said I’m under contract for 12 more months. I hung up and the next person said 22 months, the next person said 11 months. I said, "Let me do early termination." They said I couldn’t until my billing cycle was over. I said, "Ok, then send me an email with the early termination quote." The guy said, "I’ll be right back." After waiting x amount of time, click.

Worst customer service I have ever experienced. I would try to pay my bill online but it would never accept it. I tried talking with someone at DirecTV but no one would answer the English line. Now I have tried to cancel for over two months but still after over 13 emails and untold calls, still not cancelled. They turned service off over a month ago but are still trying to charge me. Was told my service was cancelled last week and someone would call to pick up equipment. No call so I called and finally got someone and they said, "NO, it was not cancelled". PLEASE do not take a chance with these clowns. Update, after cancelling and not having service for over two months, they are saying I owe $136 for June/July. No box hooked up or dish on the roof and they claim they can see I had a signal. STAY AWAY PLEASE.

I regret agreeing to use DirecTV. I signed up at Sam's Club, and being an AT&T customer I was to get the Choice package for $50.00 per month. I have had this service less than 2 month, and have received at least 9 bills for it. Varying from $30 to almost $200. I keep contacting my rep at Sam's to get it fixed. Not getting done. So at the end of June they took $64.69 out of my account, which was about what I thought it should be. Saturday 07/27 they took at $32.49, then on Tuesday 07/30 - they took out $90.86. No one seems to be able to figure out why they can't bill me correctly. Then they hiked my bill from $50 a month to $85 a month. I am now trying to get it cancelled without a cancellation fee. If I had it to do over I would have never even considered DirecTV. If you are offered DirecTV--RUN!!

Dont ever get DirecTV EVER. Worst Service in the history of cable provider. Horrible techs, Reps dont even know what's going on with your order, you want a transfer service yet they give you a new service. Lie to you about promotions, charge you for free service when it's supposed to be free and you called to cancel it. ATT needs to reeducate their employees 'cause they don't understand a damn thing. Never ever have to deal with any cable provider except ATT. Please stay away. TRUST ME.

DirecTV is horrible. They sent a letter advising need mandatory upgrade on equipment w/ Genie. Had this done in April 2019 and was advised to have old equip returned by April 25th. Took old equip to UPS store and they advertise it may take them 30-90 days to receive the equip so hold on to your receipt. April, May, June I keep getting bills for $1100.00. I called early June and was advise to call back later in the month to see if my equip had been returned. I finally had the time on 7/22 and spent 1 hr & 30 min on the phone with Eddie who was able to determine my equip was received on 6/13 but DirecTV hadn't applied the credit back to my account. He was able to cancel my mother's acct because we merged both accts into mine. He was able to advise what my refund would be and it would take 24-72 hrs. Well guess what, my services were suspended on 7/29 - I looked at my acct online and lo and behold, acct still shows $1069.99 due.

We had DirecTV and had to have our roof redone which required taking the dish off the roof. After 3 weeks of not having cable because the 4 technicians they sent out refused to do the work to put the dish back on the roof, I finally cancelled the service. They said the balance was $102.36 and I was told by a salesman who came out to see how my service was going, that the fee would be waived. Also one of the reps I talked to said the fee would be waived. Well this month the $102.36 shows up on my credit report and drops my credit rating by 56 points. If DirecTV needs the $102.36 they can have it. BEWARE of these bullies.

Called one month ahead to schedule an upgrade to coordinate with the AV equipment installer's visit. Technician came 2 days early with the wrong equipment, rescheduled a followup and AT&T cancelled it without letting me know. Rescheduled a third visit and again the technician brought the incorrect equipment. There is no one at AT&T CS that cares to make it right. Am doing everything to get rid of AT&T. Customer no-service.

If you are looking to get DIRECTV be aware they can’t always provide the contracted channels you are paying for. CBS is now out on their service and oh wow they are willing to give you a whole $10.00 one time credit if you request it. Boy isn’t that just great. ☹️ The service goes off every time it sprinkles rain and their playback on demand service doesn’t always work right. We will be changing when our contract is up especially if they don’t get CBS back.

Directv is now owned by AT&T, and since then, they do not prorate the billing cycle. And you might say, so what's wrong with that. And the answer is: I was a customer of Directv for many years, and when I called in to ask if there was a way I could save some money on my bill, the only answer was I would have to give up some channels. So I said OK, I'll just keep the package I have and stop the "insurance plan" that I was paying for. And lo and behold, as soon as I did that, we had no TV reception! When I called in to report the problem, I was told I would have to pay $90 for a service call, but why? All of a sudden, our equipment wasn't working. Coincidence? Not sure.

I have been a Directv customer for 15 years. Besides the price going up every year and having to pay extra for local NBC and FOX stations (which are broadcast from New York and LA and are nowhere local to me), I have a repair problem that cannot get reported because the phone number puts me on hold and there is no place to file one online. My problem is this: My service was out so directv sent a serviceman out on June 15th, a very hot Saturday. He had to move the dish higher on the roof because of all my trees to get a signal. After he left, I noticed that my gutter helmet was bent where he had placed his ladder against it. This voids my warranty on the gutter helmet. I have been unable to file a complaint and send pics of the damage. Would not recommend directv to anyone and am thinking about discontinuing their service and trying something else.

Worst experience ever!!! The rep that sold me the service flat out lied to me. My bill was not what it was supposed to be. When I complained, the answer was, "Yep. He lied to you." Well I switched to Dish and canceled my service on July 3rd. Was told all was taken care of and that I would not be charged a cancellation fee because I was lied to, she offered, I didn't ask. I thought well that was nice. Also was told by another rep that Jessie, my original rep who sold me the service had been fired.

It is very easy to get Directv, but when you want to cancel...it is impossible and a waste of your valuable time. We have had Directv for many years. However, the recent loss of CBS was the last straw for us. I have been on the phone for 75 minutes, being transferred from one person to another. This was after my first call was answered and recording advised that someone would be with me in one minute. After I said I was calling to cancel service, the phone connection suddenly disappeared. I finally got back to a person and must have talked to 5 different reps while being put on hold in between each one. Then they told me I was not permitted to change because I am not on account, although my husband told them several times to add me.

I called in because I was being overcharged for my service. I switched from a wireless box to a 4K box within the first month of my service. When I made the switch, they never removed the old box from my bill and proceeded to charge me 3 “TV Access” fees at 7/fee for 10 months. I call in and after an hour, they finally agree to pay me 70 dollars and the associated taxes. If this all happened, I wouldn’t be posting.

AT&T dropped two major local channels, 4 & 5, without warning and I’ve had no access to them for weeks. Switching to Comcast but AT&T is charging me $180 to cancel service even though they are the ones who have breached the contract by failing to provide the channels they promised. Hope this is included in the ongoing class action consumer lawsuit already against them.

Hi there, I have been a customer of DIRECTV for 6 straight years with auto payments and with no issues until last month. With the storms and everything the power went out and back on as usual; however this specific time our cable box, that we have on a Surge protector blew. It ended up blowing my aux ports that are in the back of the TV. I called DIRECTV and waited a few days for them to come out and tell me that yes the box blew and when my fiance went to unplug and plug it back in; due to no picture and not picking up that we had cable, shocked him blew out aux ports out. The technician then plugged it into our HDMI port. A few days went by and our cable went out and again blew out our HDMI PORT. I called DIRECTV once again to come have it fixed and waited a week. I was without cable for a total of 2 weeks last month, instead of splitting my bill in half, they only took 50$ off.

NBC and CBS - kind of big players to be losing don't you think! Also your 4K advertising is nothing but a BIG SCAM. Two sports channels that might show an event every other week if you’re lucky! Big selection. Don't waste your money.

I have been a customer of DirecTV for about 5 years. I find the service to be as good as any other and have been satisfied. Until early July when DirecTV and Nexstar went into negotiation about CBS. NEGOTIATIONS should have been handled prior to consumers loss of a major Network. If not corrected soon I will want out. If you try to bind me to a contract then I should be able to do the same. I was advised I could stream CBS. But I want it the way it was promised.

We moved to DirecTV from Spectrum. It was a mistake. Our local NBC channel is no longer available, DirecTV’s answer “Sorry”. That was weeks ago. The contract negotiations drag on. Very dissatisfied. We will probably move to another provider soon. Save yourself a lot of trouble, do not use DirecTV. They make a lot of promises but do not live up to them. Additionally, when it rains.....no TV. It is amazing that a company like AT&T has such a poor TV division.

3 days ago my main Genie decided that it would no longer communicate with my minis. Called and spoke to two people apparently from India as I could barely understand them. They determined my main box was dead and were sending out a new receiver for "self install". Now understand we have been paying extra for premium service which includes onsite repairs. Fast forward to Saturday and no new box. Called again and finally spoke to someone who English was their first language. She again determined my main box was dead. Tried to schedule a service call for two weeks out.

I have been a customer since DirecTV began, back in the TiVo days. It was a great company with fantastic customer service. Then AT&T took over and the nightmare began. I currently have service and recently moved. I was not aware they charged a fee to move, it was always free with DTV. After I set up the move I received an email stating the cost for the move. The CS agent upgraded my equipment (did not request), and the total was $399. When I called to complain CS told me it usually costs $500 to move. I then advised him to cancel my service and the cost to move became $149. I still asked to cancel service and the cost went down to $49. I live in a rural area with no other option for service so I paid it.

Worst mistake I ever made!!! Joining DirecTV!! The worst customer service!!! Nothing but problems since day one!!! And no one seems to care!!!! No managers available or headquarters!!! Do not go with DirecTV, you will regret it!!!!

Well we had the service for a year now, if a bird flies by and farts the service goes out for 20 minutes. If it is raining, cloudy, sunshine it don't matter. The tech that installed our service was an idiot. Spent 3 hrs trying to get a signal point. He even went back to the warehouse and got a new LNB and dish, still nothing, ran new incoming lines still only 40% signal. Stupid right? Come to find out the battery in his device was almost dead. They have no, 0, nothing for new shows but if you want Spanish every other channel then these idiots are for you! Stay away. Push these jerks out of business.

DIRECTV aside from being expansive are now charging you if you make a payment over the phone. Never heard of it and this is something to be aware of. Time to get rid of them as they are becoming more expansive and no wonder they are losing channels. Not worth it!!!! Lousy service all around!!!!

I was in a grandfathered package and called to inquire about lowering my bill and turning on HBO...After hearing options to lower my bill only a few dollars a month I decided to stay in the package I was in. I also had them turn on HBO...After that I tried to watch ESPN and found I did not have that channel. They had moved me into their lowest current package without my consent. They would not put me back into my grandfathered package. I now have Dish Network and love it.

I’ve been a customer of DirecTV for years. Over 6 years. After our contract was up, we stayed with DirecTV but they started to raise our bill higher and higher each year. We finally decided to switch companies due to the continuing rise of our bill. I called to cancel and was told I would receive boxes for the equipment to be returned in. Two weeks later, no boxes. I called and was on the phone with a lady for 54 minutes - all I wanted was boxes to ship my equipment back in. I was assured after an hour that they were sending boxes. Weeks later nothing. I called back and demanded they send my boxes so I can return THEIR equipment, again assured they would process my request again. At this point I had spent nearly 3 hours all together on the phone requesting boxes to ship their equipment back.

After having DirecTV for many years I decided to cancel my service with them due to the cost of the service. I called and canceled on the 24th of July and they informed me that the billing cycle ended on the 23rd. They also informed me that since I was responsible to pay the bill that was due they wouldn’t cancel my service till the end of the next cycle. They would not cancel it now and expect me to pay that bill. Talk about greed and the lack of concern for the customer. And it’s not a good way of trying to get people back. To DirecTV, don’t hold your breath waiting for me to pay that bill.

I can’t seem to get to chat or by phone to talk to someone about trouble-shooting. Can’t get on demand, won’t take my password. I called in mid afternoon and in the evening. I’m paying for channels that I’m not getting, I have been with them 10 years and it just seems to get worse.

After 23 years I will no longer use this company for my TV service. They have tried everything possible to rip me off. Every time they have something new to charge me for, just a terrible experience to deal with them. TIME TO GET RID OF MY MOBILE PHONES WITH ATT!

Bad experience. They told me when I called to cancel since I am going to be on a fixed income they would give me $100.00 monthly discount. Now they are denying this. When I ask them to pull the recorded phone conversation, they said they do not do this based on a customer request. I ask for a mailing address to send a letter and I was told they do not provide that either. I would need to look it up. I have the notes I made from the call on May 24th when I called to cancel. The loyalty/retention department offered the 100.00 discount for 12 months and now no one will not pull the recorder call to prove who is right. I know I am, I have my notes. I could not believe they would offer such a large discount and repeated several times.

We have been a customer for 7 yrs & overall feel played by their system of a big promo offer then increase/promo offer/increase & so on & so on for years to the point that since AT&T took over it became much worse & the increases became more & the promo's became less. My last run was a joke. My bill went up from $80 to $146 because they auto added the NFL network and then the $50 promo expires and my bill was going to go up to $196. That's insane so I wanted out of my contract. They thought I was trapped. But my cable co was going to buy my contract out. So, I wasn't. So I decided to finally cut ties. My contract was to end 8/8/19. On 7/16/19 I get a "hate to see you go" email.

Been a customer for 2 yrs! My cable just stop working for some reason for the past few days now 07/23/19. I called and the wanted to charge for a tech to come out. I wasn’t paying for it, wasn’t a reasonable amount! And then I asked to disconnect my services since my contract is up 07/18/19 the customer service rep told me I have to pay the full amount for August since the 07/18 has passed. Excuse me! I called on 07/22. Are you serious. Expect me to pay the full amount. Now I can understand if it was for the four days I had it. Even still my TV IS NOT WORKING!!!! And today is 07/23. I’m making sure the whole world know about this and how DirecTV treat their loyal customer! Searching for the CEO! This is unacceptable....

My bill went up in price and when I called DirecTV they basically told me, even though I was a loyal customer there weren't any current promotions to lower the bill. My bill went from $81 a month to $106. I tried to canceled my service. I wanted the service to end immediately and have my bill pro-rated, but they "don't do that" and that I would be billed for a full billing period. The service I spoke regarding this told they sent out a letter stating as such. I told them I never received anything and I DO save all my bills and correspondence.

I made a contract with Directv to provide me with television service for two years. Directv has not lived up to that contract. Directv has canceled at least two of my channels without my permission and will not cancel the contract without a heavy penalty. I do not have the money to fight AT&T in court so all that I can do is to try to inform other potential customers of their business practices. I have tried four times to get them to fix my problem and they always say that is fixed, they haven't fixed anything.

It appears CBS has dropped their programming on DIRECTV due to greed. DIRECTV assures the DFW area that they have tried paying CBS an outrageous amount of money to keep programming active through their negotiations. CBS chose to cut off all programming to viewers on DIRECTV. Shame on CBS! Everyone who is angry about this decision should review CBS on their website and hopefully they will reconsider and bring back viewing to DIRECTV.

Over the years DIRECTV has become the absolute worst in customer service. Not only does it take at least 20 minutes just to get to a human being to speak to them about your issue but once you get through the automated system and finally get a live agent you realize you’ve been transferred to a call center in the Philippines or India as the accents are so thick that it is very difficult to understand the person you are speaking with. The amount of hours and frustration endured just trying to get customer service is beyond comprehension.

Was a Uverse customer 8 years but the bill was rising so I made a call to get it lower. I got some slick fast talking guy. He said “sign up for DirecTV you’ll have the same channels. As a bonus we will give you $100 visa after 4 months and another $50 visa after 6." I bought it. Week later I noticed Uverse doesn’t have the same channels as Directv. I called to complain. Then 6 months go by and I don’t get a visa gift card so I call to complain. Now today they dropped channel 2. I called to cancel. This company is terrible beware. Know your rights! If they change the terms of your contract YOU can cancel. It’s in your rights with $0 Fees. I ask all to join me in boycotting. #BoyCottATT

I was watching a program and wham- the screen went dark and a code appeared 272 stating that the program was blocked. I contacted DirecTV ATT phone number for customer service. I am being jerked around and asked to speak to a manager. Jamie came on the phone and after a few rounds she politely told me that the channels are blocked. At this time I discovered that about 5 channels that I regularly watch are "blocked". She could give me no reason as to why they are blocked other than they are in HD and my old receiver cannot pick up the signal. I was just watching the program on my tV when it went dark. It had no problem picking up the signal before that. It turns out that everyone will be migrating to HD and I am essentially being forced to "upgrade my equipment". However, I have to pay $23 more a month for this. It's not my fault, but I have to pay.

In March of 2017 I entered unto a 2 year contract with DirecTV, together with AT&T. In June or 2018 I moved my service to a different address. In my new home I began immediately having trouble with connectivity issues with some of their receivers. They came out many times and replaced some of them but the problem persisted. After continuous complains a technician was sent out to my home and told me he was going to replace with new equipment that would resolve the connectivity issue. He did, and the issue was resolved, no more dropped signal. He said this was new improved HUB and then it could also allow me to install more Genies, I never needed or ordered more Genies.

We have been customers of DirecTV since 2004. This is the most disappointed I have ever been in them. Today is the 50th anniversary of the moon walk and I had planned to tape eight hours of coverage on the Smithsonian channel, which was available as of last night. Turns out it is owned by CBS, and they picked today for it to be removed. Our CBS local channel has been gone since July 4th, of all days. I called to get either something off my bill or an extra package for free for a few months, which DirecTV did every other time there was a problem with CBS. Not that it begins to make up for the disappointment of not being able to see the channels, but it was something. AT&T refuses to give a discount or extra package and suggested we get an antenna. Well, we are more than 50 miles from our local stations and that will not work. It should be illegal for them to charge for services we are not receiving.

Cannot get service to come when they set an appointment, took off from work the whole day after spending over 3 1/2 hrs on the phone the day before to confirm appointment. Service got worse after AT&T took over. I have been with DirecTV for 22 years. No one knows what there they are doing, no communication with other departments or with homeowners. I do not recommend this service at all . No stars.

I called to discuss missing the local channels. I was advised by the first customer rep that he could fix my problem by mailing me something I could plug on the back of my Genie. After being on hold for a while he gets back on the line and says he is sorry but I don't have the correct equipment and he is sorry and immediately says goodbye. I asked him not to hang up the phone that wasn't sufficient. He told me to hang up and call the customer service phone number. He tells me the same number that I had just called where he answered the phone. He transfers me to the loyalty dept where a female rep says she can help me.

come back and advertising their specials. I called and after 2 minutes I remembered why I cancelled. The person I got was impossible to understand and asked me the dumbest questions. She had my old account in front of her and expected me to remember my password from a year ago and then she said she was going to call me on the phone number she had a file, which was the line I was on. I finally just hung up, I don't have time for stupid.

Canceled DirecTV April 20th, 2019. They said they would send me a box and return info to send the equipment back. Never received box or instructions until July. In the interim they billed me for a month's usage, and 163.00 non-returned fee. Phoned AT&T about 5 times to get something done. I think they this to get an additional charge when canceled. Scamming a ten-year customer.

I have been with DirecTV for 20 years!! When I moved I had called them in advance to set up the move and transfer my service. After I moved they told me I had to wait for 2 weeks to get a technician out for my install. I was going to add internet too. When he arrived he informed me that the location I was at couldn't provide me with internet. I said, "Ok just do the TV." He said, "I couldn't" and I'd have to cancel the entire order and have to reschedule. Sounds easy right? WRONG!

In ONE DAY, 1st phone call to customer service 45 minutes, 2nd phone call 22 minutes, 3rd phone call 36 minutes. Had to have Rep read back to me notes I requested be entered from my call the night before. Resolution? NONE. Massive number of PRIME TIME channels lost. Technical support wasted my time for 45 minutes so that could watch RERUNS!!! Compensation?? They MIGHT give 5% discount MAYBE. Don't waste your time with DirecTV. They lie and they do not care. Do not make MY mistake.

My bill doubled in price and when I called DirecTV they basically told me, "Too bad." They said there weren't any current promotions to lower the bill. My bill went from $71 a month to $132. I canceled my service. I wanted the service to end immediately and have my bill pro-rated, but they "don't do that" and that I would be billed for a full billing period. I don't understand how businesses are able to get away with ripping off consumers. I WOULD NEVER EVER tell anyone to get DirecTV. Between yesterday and today I have spent 2 hours on the phone and got absolutely nowhere. The customer service rep yesterday was rude and when I asked to speak to her supervisor, I was told "She's in a meeting". Meanwhile, every time I asked a question or commented on something, the line went silent and then in a minute she'd be back on the phone with me. If I could give zero stars, I would.

We had a two year contract with them. We decided to go to streaming and so a week before contract was up, I phoned DirecTV (AT&T) to cancel. They said phone back the 15th (contract expired on the 16th). I called on the 15th. They said there would be an early termination fee ($10) unless I phoned back on the 16th. BUT (and I knew this, they didn't tell me) the new bill for service dates 8-17 to 9-16 is generated on JULY 16. So, I said, "If I call back tomorrow, you will bill me for a new month of service, correct? And you don't prorate, so I will have to pay for another full month of service, correct?" The answer was yes. But they would cancel the 15th with a $10 "early termination" fee.

I have had DTV for 12 years and the past year has been the worst i have ever had. My services have been disconnected 3 times for no reason and am forced to pay a fee for selling products on tv. I am disgusted with the new way they do business. They dont care anything about customer service. If you purchase a movie it is only good if you have their services so basically you give them 20$ to borrow the movie. I will never return back to them with all the support issues and them telling me my brand new 4k tv is the problem and it's not their genie mini. Please.

DirecTV’s customer service is terrible. I have had so many issues with them. They never understand what I’m saying and always promise the issue will be fixed or corrected but it keeps reoccurring. My latest issue is trying to order a movie I keep receiving the code 781. Then I call in in no one seems to be able to help me. This keeps reoccurring and I’m honestly fed up. As soon as my contract is up I’m going back to Cox. Because of course we were convinced to sign a contract and now we’re stuck or pay fees. I would not recommend DirecTV.

I recently moved and they left line throughout yard, leaving a trip hazard, my granddaughter has already fell because of this. I have asked repeatedly for them to bury line and each time they tell me a day but they never show up nor call. They are not willing to give you a time when they are coming out, twice I have missed hours at work waiting. They pride themselves on service but all I have heard is lies. We pride ourselves on paying for services but this is not a service that I am willing to pay. I believe they think because they have you under contract they can treat you as they wish. Today someone is supposed to bury the line. Either bury this threat or I will not pay you a dime.

I have been with DIRECTV since 96 and the service is ridiculous. I have been without TV for three weeks. They have sent two people out here that does not know what they are doing. The living room TV was the problem. Now we have two TVs out because of DIRECTV and we cannot get anybody on the phone who knows what they’re talking about. Very very disappointed and DIRECTV would not recommend it to anyone.

I use to get twin cities stations by having a twin cities address. My receiver went bad so tech came and replaced receiver. But now no twin cities coverage. I live in Minnesota and pay Minnesota taxes. So I miss Minnesota news events. The coverage areas should be the state boundary lines. I live 30 miles east of Sioux Falls, South Dakota. As a Minnesota resident South Dakota news does me no good. I know you abide by FCC rules and regulations. But there has to be some way to remedy this coverage area. I am seriously considering switching to vast for they have at least one Minneapolis station. William **

Started having issues with reception on Sunday during the Women's World Cup game and just kept my fingers crossed it would keep reception. Lost reception later in the day. Was getting all kinds of "771" error messages. Check for tree limbs blocking the satellite. Sky was in clear view. Placed service call on Wednesday since service was worsening. Call scheduled for today, Saturday 13th of July, between 12-4. Right now it is 5:36 pm and still no service! Typical response from DTV. If I call I won't be able to understand what they are saying as it seems DTV doesn't believe in US customer service reps! Cost of DTV is outrageous for what you get. You pay insurance each month on the equipment but can't seem to get it fixed. So I just get a call saying he would be here between 5:50 and 6:20 pm. What a wonderful way to waste a Saturday. I think I will be going back to Spectrum. I could handle the 12-4 schedule but now it has been two hours past!

Around year 2017 I was trying to get Cable and internet so I thought of trying DIRECTV. So while they talking with they trying to throw promotion in. If I do get the cable internet they will give an tablet. All I have to do is pay 1.00 that's and I'll get it back. Well I end up changing my mind few days later before remind you I had already paid for the tablet. So after I changed my mind few days later decide to cancel everything I make sure I was not gonna get bill or anything we were good. But I was wrong. Months later I'm bill for tablet I never received. So when I finally got a hold them they said, "Oh my bad we did received the Tablet. I don't know why you still getting billed." So they end sending me to collections. Mess up credit for something I never got. Both DIRECTV and AT&T are fraud that's really jack. I can't purchase things because of this need to be handle.

I have had DirecTV for years! Today 7/12/19 I was scheduled to have two more receivers put in two rooms between 12-4 pm at 3:55pm the tech called and said "Sorry I can't be there until 6:30pm. Would you like to reschedule?" Today is my daughter's bday and part of her gift was getting cable in her room and going to the movies at 6:15pm. I talked to 7 different people and they had no sympathy for not only my daughter who was in tears but no concern for the time I took off work to be there between 12-4pm. This is the most unprofessional company I have ever dealt with! They also promised a tech would be there in "30 minutes" after I complained about the first tech! I waited outside and an hour and half went by and nothing!

Just to start, DirecTV is by far the worst company that I have ever had the misfortune of dealing with, and that is saying a lot. I have been paying $98.78 per month on a two year contract. In May the price went up to $130.35 because the promotions expired. I called the Directv loyalty department to see about canceling my service. I was told that they could lower my bill to $65.35 per month and keep everything the same. I thought that was more than fair and said ok. When I received my bill it was $130.35 so I called the loyalty department and they said that there was no record of the changes. I start all over again with another person in the loyalty department and they come up with an amount of $67.79 per month with no protection plan.

Very disappointed in paying so much to watch infomercials. They continue to raise prices and reduce major channels / networks. If something doesn't change within the next 7 days, we are switching to DISH.

I was given a price for my package, by Directv customer service representative. This price was said to me on two separate occasions, and was overheard by the DirecTV, installer, and my friend, on speaker phone. I also wrote down all details of the conversation at time that it happened. Then they upped my bill by a hundred dollars this month, and said that they never gave me that price. I spent six hours on the phone with customer no service, trying to get them to honour the price they gave me. I signed a new contract, only because they were supposed to give me the agreed upon price. They said it was not their fault, that a customer service agent, gave me the price agreed upon. Who's fault would it be then?

What a terrible shame on you to ATT and DirecTV for not keeping it together. We have been 1 week without news service and each company is pointing fingers at each other but not resolving any issue while the customer is paying for broadcasting we are not getting. I am now thinking I will drop DirecTV and re join our local cable company - just too much drama for me and my pocketbook.

Installed bundle 5 months ago; price was quoted for first year. From the first bill, amount was higher than quoted; have had to call every month to fight for the quoted price. Very aggravating. I will have to pay penalty if I cancel but DirecTV does not have to stick to the quoted price.

I was under contract for two years but when my two years were done I call to cancel and a manager gave me a good deal WITHOUT RENEWING THE CONTRACT. I got my bill and the price the manager gave me wasn't the price delivered. I called back to cancel the service and the representative stated I was under a two year contract again and I needed to pay before I can cancel. When I ask for a copy of my contract of the two year renewal they stated they couldn't provide that. From my experiences with DirecTV it's been a nightmare. I've had so much BS with them it's insane. I don't recommend them, I don't know why this company is still in business!!!!

I've been with DirecTV for about 6 years. One complaint after another with their customer service. I've been out of contract with them for 2 years now, I called to see if they had any incentives to upgrade my basic package, I downgraded a few months ago because they kept increasing the price on me, anyway, I explained to them that if they couldn't offer me anything comparable to Dish I would be changing. They informed me that my bill was due 2 days ago and they couldn't do much until I paid it, which I did at that time. My bill was $66.00, but then they said I owed them $137.13 because my bill was due 2 days earlier.

I am forced to use Directv through my rental agreement. Based on my experience in the past year I can promise Directv will never be in my future. First half of the year I couldn’t get NBC and always scrambled to find the must watch football games. Finally got NBC back, now I can’t get ABC. Directv states they have tried to make deals. I see the common greed component being Directv. Over it and never again.

If I could give zero stars I would. We have been without cable for 9 days now. We have had 3 appointments scheduled (and took off work) just to wait around for 8 hours and have them not show up. Then we call to schedule yet again and they tell us it will be a week before they can get here! Seriously, I’m going back to Dish Network. They have great customer service. The only reason we switched was to get the Astros' games. But I’ll watch the Astros at a bar before I’ll give DirecTV another dollar.

Gets ridiculous not able to order movies without having to call the 1800 #, speak to employees that do not listen or hard to understand. The issue we are having is with DirecTV not able to order movies with the remote and they are not sure when it will be fixed. Can not wait until my contract is up. My 1st time having DirecTV and will be my last.

I have been a customer of DirecTV for a number of years and their service continues to decline, while prices continue to rise. Two of our major channels that we watch the most have been off the air over a week while DirecTV is negotiating prices with the provider. I am paying for a service that they are not providing. In addition, every time a thunderstorm comes through we we lose service altogether. I am not a fan of Spectrum TV at all but if this doesn’t improve immediately I will be changing to someone more reliable! I certainly do not recommend DirecTV to anyone seeking a reliable TV signal provider.

This is what you see when you come here "DIRECTV does NOT participate in the ConsumerAffairs authorized partner program." Of course they don't! They'd have to have a full time staff of hundreds of people!! I'm disabled and could not figure out my remote. Called for help - specifically to have a tech come out. Supervisor Barbara insisted on telling me how do it, but it wasn't gonna happen. Eventually hung up on me. Seems it's been all downhill since ATT took over... Moved on to Dish. Much better.

This #### company has gotten far too big. Your customer service sucks. The only way to get anywhere with them is to threaten to discontinue service. Bring back WJTV or I am gone. I have been a long time customer but I am sick and tired of the "b.s." games you all play. Inching up prices every year. Disputes with channel providers. Customer loyalty means nothing to you! It's all about making your pockets fatter. Sad really, I am a small business owner and always try to treat people like I want to be treated.

Today I turned on the tv to watch the Women's Cup final soccer game and I am greeted with a message that the channel is not available because Nexstar was too expensive. No advanced notice at all; no chance to obtain alternate options. I called DirecTV/AT&T. They say, "It's not our fault Nexstar declined our offer." I call Nexstar at **, they say DirecTV declined their offer and DirecTV decided to pull it from the lineup.

I called DirecTV/AT&T. They say, "It's not our fault Nexstar declined our offer." I call Nexstar at **, they say DirecTV declined their offer and DirecTV decided to pull it from the lineup.

Kristian ** (Kris) Phone Number: **. He got into my home by saying he was here to lower my monthly Dish cable bill. He talked, he took my remote and went through my settings, asked questions starting with, "do you watch a lot of sports?” No. I said. Yeah unfortunately Dish still makes you pay for the sports channel. "It looks like you already have a pretty good deal with Dish. The best I could do for you is $5 a month.” I said, “That's better than nothing." Then he said, “What if I could give you the same package, but no sports channel, for only $42 a month?” I told him that I couldn't, I'm in a 2 year contract. He then explained to me how he could take care of that. How he could take care of everything, all I had to do is send back the Dish equipment once I received the box and begin a 2 year contract with DirecTV and pay $42 a month, but he said, be ready to switch to a different cable company at 2 years because then my monthly bill will skyrocket.

Over the years, I’ve watched the fees for my service continue to increase, but I understand that you have to make a profit and I’m ok with that. What pushed me into this decision to cancel my service was the lack of service that I have recently not been provided. On. Feb 6th, I called your company because I was having a problem with a receiver that I had in my master bedroom. It kept freezing and even if I turned off the TV and box, it would stay frozen on the same image. So your team told me they would send me a replacement receiver. I explained to them that this was for the receiver in my master bedroom, NOT the main receiver in the living room.

I went online as a prior DirecTV customer and reviewed the packages. The total charge online shows 60.49. When I tried to chat to a representative they gave me the phone number for the win back customers which I called and they insisted the price would be 77.00 or 67.00 if I got auto pay, I advised them it shows 60.49 online and they said maybe their website was not updated??? I do not see where that would be the customers problem. They also offered a $200 visa card but how can you offer one price online and get a phone number to call and they up the cost. This is not proper and I would like this to be reviewed. Thank you.

House burned down, lost all boxes except one, it was in my RV.. Two of them were DVR'S that were insured with DIRECTV. Tried about 10 times calling to ask for a supervisor. All people that answered the phone refused to let me talk to a supervisor. Kept getting transferred back to the same department. Received a letter offering $250 off of my back bill. Tried to speak to a supervisor because I did not want to get billed for boxes I didn't have. All refused to let me talk to a supervisor. I was a DIRECTV customer for over 30 years and they treated me like crap. They are overpriced but I didn't mind spending a few extra bucks. Finally called again today and got nowhere again. All in all terrible customer service and overpriced. I'll try another service.

They are horrible. Beware. They will charge you to come out fix their worthless equipment, price is kept going up after you signed a contract for a fixed amount. You will be on the phone minimum one hours and still not resolve your issues. It has been two days I have no TV. They do not want to come and fix their problem unless I pay $99 or buy protection plan to come and fix their equipment. That is ridiculous.

When you call to have someone come out to look at your equipment because it keeps going out, they transfer you multiple times. Seems that no one knows how to do their job. After being transferred four times, the last rep said he would have to call back and never did. When you cancel your service with them, BEWARE!!! They will charge you for service you are not using because you cancelled before the billing cycle was over. According to them, this is their policy. So now I am stuck for a month with equipment I can’t use and and paying for service that is not being used. DO NOT GET DIRECTV!!! And if you do, make sure that if you cancel, you wait until the end of your billing cycle.

DirecTV is in negotiations with Nexstar and we are paying for channels we are not receiving during their negotiations! All my favorite stations are blocked out, and I have been paying my bill. DIRECTV offers no compensation or termination of agreement on this, saying we have to continue to pay even though we are not receiving what we signed up for. This should not be allowed! DIRECTV agents say they cannot do anything about this. How long will this go on? They have no answer, but in the meantime I am expected to pay my bill. I want out of my contract without recourse, but they say I cannot do that without paying for the rest of the contract period! DIRECTV is holding us hostage! We have to pay for what we cannot watch!

The huge and intolerable problem with DIRECTV is reception. When it storms or rains hard, there is no reception. This had caused us to completely miss shows or worse, the end of a show we have gotten interested in. The irony of this, during bad storms when you really need to see the weather report, satellite is completely off.

A sales rep came to my house and told me if I switched to DTV my bill would be $50 plus tax for 2 years (w/ 2yr contract). My first bill was $50 plus a $8.95 sport fee, which I could not cancel and rental fees for the boxes. I called and they would not honor the price their representative quoted me PLUS I was then told that that price was only for 1 of the 2 years of the contract. I demanded to be let out of the contract for them misrepresentation and after 5 months of ME calling (never received 1 phone call back from them). They denied my request. They have the WORSE CS, you have to go through several different menus to speak to someone and half the time after being on hold, it goes back to a menu. I can't wait until this contract is over so I can go back to DISH!!!

I had dropped DirecTV about 3 months ago because of the constant rate increases and bad customer service since AT&T took over. Now I am getting 3 to 5 calls a week trying to get me back so I asked to be removed from there calling list and they keep calling. So I asked to talk to a supervisor who was very rude and told me it would take 30 days to get my name off there list and then hung up on me. So I would not recommend this company to anyone.

I have been with DIRECTV over 2 years. When I started it was a promotion and was told it wouldn't change for 2 years. But every month the bill has a different amount; it's never consistent. So I call to see when the expiration date ends and they can't tell me or send me the information in writing. You can't find it online. They just rather bill you with the surprise increase.

I HAD been with DIRECTV since 2003. Once AT&T took over, their caring for the customer went out the window. I called in three years in a row to have the MLB package removed from my bill and it was never removed and was automatically added year after year. Spoke with 9 different people today! Six of them I could not understand about 1/2 of what they were saying. Two others just transferred me to outer space. The last lady while well informed was completely helpless do to company policies to get me taken care of. Long story short I no longer have DIRECTV that I have so enjoyed over the years.

I don't know how they are #1 in customer service. Had DirecTV for 24 yrs. Worst customer service ever now that AT&T has taken over!! Every time I called they would transfer me to someone in another country. They would always put me on hold then hang up, at least 3 times. Every time, their excuse always the same. Have a new system in place, working out the glitches. Hard to understand them 'cause of their thick Middle Eastern or Philippine Accent, and they sometimes get upset when you ask them to please repeat themselves.

Terrible customer service!!! Asked to upgrade our equipment after 7 years, had to set an appointment. Was given 4 hour window for them to show up. Called them 1 hour after the appointment time was over. After 20 minutes, was told they would call me back within 20 minutes to let me know what happened. Two hours pass, no call. Called back again, 1 hour into repeating my story, suppose to have placed me on hold only to hang up on me and not call me back. I WAS NOT ABOUT TO CALL THEM AGAIN, I AM DONE!!!! NEVER RECOMMEND TO ANYONE!!

First of all I have been a DirecTV customer since the '90s. I called to upgrade my system to 4K and I was on the phone for over an hour trying to get it done. Then when it was done I was told that the scheduling program was being upgraded and I needed to call back in 72 hours, 72 hours really!!!! I was able to schedule the installation online for today July 1st 8AM to 12PM. I received a confirmation call for the appointment. On July 1st I received a call at 10AM that they had not forgotten about me and would be there by 12PM.

Contacted the sales dept to check about service promotions. They had a good promotion. 236 channels for $55, 2 years contract. The $55 is for the 1st 12 month. After that is about $130 per month. But that was not all, other charges apply totaling about $77 per month the 1st year, close to $200 per month the 2nd year. This is only for TV service. Very misleading promotion, and you are obligated to pay whatever the 2nd year due to the contract. Totally outrageous.

I have been a customer since 2007. I called to cancel my service on May 12, 2015. My account was suspended, as it was a vacation home. NOT ONE PERSON at DirecTV told me I'd have to reactive my account in order to cancel it... So they charged me for the MOST EXPENSIVE programming for the last month of service, erasing the $99.21 credit I had! I have called in to customer service four times since May 12. I've spoken to 10+ people... And NO ONE ever seems to have a manager. When you call, you always have to talk to someone in another country, so communication is limited, at best. DirecTV is the worst television programming service. Don't sign up, they are thieves.

We moved into a new house and we could no longer get internet through our bundle. I was told we could keep the DirecTV part of the bundle which we were paying $35 for. They ended up raising the price to $99 and renewing the two year contract. I could have bundled tv with my new internet provider at the same $35 a month. I was not told of the new price I would be paying when I agreed to keep the DirecTV. Now I am being charged a $400 dollar cancellation fee.

I’ve been with DIRECTV for a long time and you know they bill you a month in advance so I tried to beat them at their round game and I pay my bill two months. I zero balance my bill and these ** had the nerve to still bill me twice so it’s like you’re paying two bills every month even if you zero balance your bill. I think we all should get together and pull a class-action lawsuit on their ** that are teaching to mess with consumers and I believe in that saying that they have the customer is always right. What happened to that ... I’m so disappointed with DIRECTV and I have to say it. I’m disappointed with Dish too because they’re rip off artist just like DIRECTV. Can’t trust anybody today. Everybody is about the money. What about the people. I miss Viacom. You guys remember that all you want TV $50. Smfh.

I signed up with them to save money. I asked and was told that DirecTV was not a contract and my bill would be in the $85 range. Well come to find out, my bills were coming in over $100 and when I called to cancel service, I was unable to due to being a contract. So I had my account suspended and yet they're taking money out when they're not supposed to. Now they refuse to give me my money back. Nothing but liars and thieves.

I ordered DirecTV for my house and cabin. Tech came to house but was short one box for cabin. He said he get one shortly and stop by to install. Six weeks gone by and still no box. Many unanswered messages & promises. Don’t buy DirecTV!

I was a customer for over 15 years. When prices kept going up I called to get a lower plan, they said not to worry. They would just give me HD free for 10 months, ok. Then we moved and they said we move you for free, they did. Then we were on vacation and forgot the payment so we came home and called and said we wanted to pay the 150. They said, "You can't. You're a day late, bill already done," so my husband said, "I can't pay over 300 right now." So they shut it off. My daughter moved in so she just did Dish. Then they sent a bill for over 600.00, for cancelling commitment.

So after 22 years with DirecTV, I was tired of paying out the nose and wanted to cut the cord. I called to cancel and the guys was very flaky about canceling. I wanted to know the process. He then told me that if I canceled that day, I would NOT be charged for this month since my autopay was the next day. I said, "Good, do it." He said it would be canceled by midnight. Because he was flaky, I called back a couple hours later to confirm and they confirmed that I would not get charged for the whole month and that they would resend a month prorating the month since I was 1 week in billing cycle. That sounded more correct. Well, midnight came and gone and then I noticed I was charged today after all.

I have been a DirecTV customer for 19 years. Customer Service and Technical Support has suffered since ATT took over. I lost all On Demand access after a technical support call resulting in resetting all of my receivers almost 3 months ago. I keep calling, getting the unbearably long waits (36 minutes right now), promises of calls back, emails back, and "referring it to engineering" to no avail. I am to the point where I don't believe in the company anymore and am ready to cancel my service.

I've been a DirecTV customer for several years. This morning I received a call from a DirecTV representative saying that I was going to receive a one year free subscription to HBO and other premium channels for being such a loyal customer. She told me to say "yes" to continue and to hear what channels I'd be receiving so I said yes, she rattled off the channels and some other numbers very quickly before hanging up on me. I found this very odd, so I logged in to my DirecTV acct to find that I was going to be charged for this upgrade. I should also note that this representative altered the number she was calling from to appear as a local caller. I cancelled online, customers beware of this shady tactic!

I don't know how they are #1 in customer service. Had them for 3 yrs. Worst customer service ever!! Every time I called they would transfer me to someone in another country. They would always put me on hold then hang up, at least 3 times every time, their excuse always the same. Have a new system in place, working out the glitches. Hard to understand them 'cause of their thick Middle Eastern Accent, and they sometimes get upset when you ask them to please repeat themselves.

DirecTV has kept me on hold for hours and no show to do a install move. Called to cancel. Say they cancel and they don’t. Don’t ever use this service provider for TV. I’ve literally been on hold for hours and they aren't any help to reschedule the install.

DirecTV is by far the worst company to deal with. I have been with AT&T for 14 years. And for cable with Xfinity. Now on 1-12-2019 I was approached by AT&T in regards to my cable services so I decided why not let me just do everything through AT&T. My order was white cable, no matter what the dish can not be anywhere crazy, and no extra drilling. My husband took off of work to wait for technician of which was 3 hours late. He completed the installation and left. Now I get home and the first thing I see I the huge fish on a pole right by my front door, I go inside and see black wire and tons of holes on the wall, I call DirecTV. The agent barely spoke English and 4 hours I to the call dealing with different departments complaining I decided that same day I made a mistake. So I ask to deactivate the service now. Installation was on 1-12-2019 and deactivation is on 1-12-2019.

We are not big fans of TV but as the promotion was available on cell phones, we opted for DirecTV. DirecTV accidentally removed my service in middle of the billing cycle. We called numerous times explaining the problem but the CSR's has no knowledge or understanding other than promoting new products/offers. If they can't resolve, they disconnect the phone. When the next person picks up, we need to explain from the beginning. This is on top of automated service. They keep you on the phone for hours. Very poor service and I do not recommend to anyone. Go for alternative service.

We've had DirecTV for a few years. The one advantage they have is the DVR setup and how all the TVs in your house access the same DVR for recorded shows. However, their website is super buggy and it takes forever to successfully stream a show through their site, of course the service doesn't work when there's storms 'cause it's satellite, and paying our bill is always a full afternoon process with these people. Very unfortunate they can't offer a better customer experience. We finally are fed up with it and switching to Spectrum.

I canceled my service a month ago. I have called the company gave them my new address so that I could ship the equipment back only to have them send it to the wrong address not once not twice but 3 times. I have been on hold countless times only to be told to "just take it to the post office. They will know what to do." WRONG!!! They wont ship it without a shipping label and box. Once again I call. Now I get a supervisor which then he wants to say it's my fault since I didnt take it 5 miles from my old address. Hmmmm I told them when I first called I NO longer lived in the STATE!! I'm beyond upset. It's my credit that this goes against since I just can't take it to the nearest DIRECTV office. So now I'm currently on hold yet again trying to return equipment that they dont seem to want back BUT will charge me!!!! TERRIBLE service and dont bother getting a supervisor. They just put you on hold and do NOTHING.

We had DirecTV for years but the constant raise increase caused us to switch to Spectrum. After quite a few years with the poor service we switched back to DirecTV. A salesman by the name of Josh was pitching sales at a Walmart in Madison, Indiana. We were promised a Walmart gift card which we received. We were also promised a Visa gift card to offset the installation fee and first months charge as we had such a horrific time getting them to install on the right dates. After many texts sent, Josh said he had put us down for the Visa card. His quote was, "I'm a man of my word". Well apparently his word doesn't matter much because we never received it and he doesn't answer any messages. Just hate for a salesman to be so untrustworthy.

May 16th called to get a new receiver. After talking to 7 different people got one sent May 18th. Tried to install. Would not work with my dish so so I talked to 3 different people to disconnect my service. I was told by one rep and one supervisor it was disconnected. Received bill for $267.23 for non payment. Called June 22 to see what was going on. I was told balance was due to non payment and the receiver that I was told was free due to upgrade. I have not had tv since May 16th. DirecTV did not turn the service off. The lady I talked to had attitude so I give it back and she hung up on me. I called back and got a nice men who was trying to help me and he switch to account adjustment who told me I had a 2 year contract with you I didn't know I had then she said she was going to put on hold to review my account and end up transfer me to AT&T (hanging up on me).

We lost one of our major network over three weeks ago. CBS. No info as to when it will return. Other stations are all shopping channels. The HD channels are not included. The guide on remote is hard to use. No way to reset. The DirecTV On Demand does not load. Overall experience is bad. We had it prior to AT&T and it was great. Want to move to Dish as soon as we can.

I had their service for years. Every time it rain, storm or snow we didn't have service. In February it happened again and I called. They tried to fix it from the phone and then decided someone would have to come out. She said someone would be calling me back in awhile to tell me when they are coming out. When my service is out I have NO tv. I waited for hours no one calls. I call back and he said someone will be out February 24th. That's 21 days away. So I am not supposed to have tv for 21 days. I contacted Comcast and they came out the next day. My service hasn't ever gone down due to weather. When I call Directv to cancel they claim I have a contract. I didn't. No one has ever told me. I never signed one either. I talked to 4 people from Directv the first time I called in about no service. I mentioned several times how upset I was and not one of them said I have a contract till I cancelled!

After 6 months remote controller was not working. Called AT&T wanted to exchange like I did with Spectrum was given a hard time, was told I had to pay 15.00 and it would be mailed and not be able to watch TV until we received or go to an AT&T office, we were given address, went and they do not carry them we have to have it mailed. Very bad customer service.

DirecTV is a JOKE!!!! Nothing but problems with these PoS! CANCELED MY SERVICES AND THEY first said my deposit was used on my first months bill. NOW they're saying my deposit wasn't a deposit, it's an "Additional FEE" to get their services. Come on DirecTV, get your damn story straight. Maybe you should tell your reps not to use the term "deposit". Make sure you tell them to use ADDITIONAL FEE and it's not refundable!

From the beginning of getting with DirecTV it's been crap on crap. They will Try to get you a promotional offers and then stick it to you. After 3 months even though you weren't supposed to pay for it you will still have to pay and from my understanding I was Supposed to have the same bill for 24 months. Now they are telling me no. It was only for 12 months. So now my bill is going up and I'm pissed. Can't wait til I can Cancel with them. I will never get back with DirecTV. Nothing but BS!!!

I received a e-mail Nov 2018 that I needed to replace my receiver or I would be losing my local stations. The e-mail stated that this was a free upgrade and there would be no charge to me. I called in March and made the appt for the receiver and it was installed. When my April bill arrived I saw that there was a 399$. Charge for the receiver. I paid my bill as usual because the receiver was a free upgrade. The beginning of June my service was interrupted for non payment. I called DIRECTV and spent over 2 hours on the phone trying to fix the situation from talking to billing, accounting, and a manager who did turn the service back on and said that the receiver would be credited to my account. And I made a 75$ payment to my account.

The original guy that installed my satellite didn't factor in the trees, I had no service, kept dropping channels and was irritated. Called a service tech. He came out and informed me there was no line of sight to get service and I had every right to cancel. I did. At first I was told I was going to get a full refund for what I purchased and the months I paid for in full. I received a bill 2 days before I was supposed to get that refund for their "cancelation" fee of 420 plus 25 in tax minus only 180 I read of the 360 I was owed. I got on the phone with customer service and have been on the phone for 3 hours, transferred 8 times and told that only 180 was to be refunded! Why pay for service I didnt get to use!?!? RIP off and total liars!!! Most frustrating experience I've ever had and I lost money for something I never should have had to pay for!!!

I placed a call at 6:08 tonight at it is now 9:26 and have gotten nowhere. I called to transfer billing responsibility into my husbands name as I will no longer be in this household. I was told I had to do it online. After 3 different people helping me to try to access my info, I was told that the billing department, (4th person) would help me. After 1/2 hour with this person, I realized it was AT&T wireless department that I was transferred to. Did I mention that I do not even have At&T wireless, since I cancelled that service a few days ago. So I was transferred once again. This foreigner was rude as I was too since she was the 5th person I had to explain the whole thing to again. She hung up on me.

I was a customer for 10 years and when I attempted to cancel service they told me they don't prorate and my service would not be cancelled for 3 weeks and 4 days. They said whether you have the service for 1 day or 29 you are still going to charged a full bill. I was told this even though my contract predated this policy and I never received a new policy. Don't use this company. It is ridiculous.

This has got to be the worst service ever. When it rained (not even harsh) my service would be interrupted. After informing the company, I received no resolution but I did receive an increase in the bill. When my contract was up, they tried to prolong it by giving me another month to cancel. I could not cancel or receive the box to return their equipment in advance. It’s easy to order, hard to terminate. When I asked the last rep how many boxes I should be returning she added one and later said that was a mistake after I challenged that. For those who did not experience this, bless you. For those who do, it is a nightmare. They do not stand behind their product and it’s hard to speak to someone because they continue to transfer you and don’t know what company you should speak with. A true ** Show.

I have been a DirecTV customer for 9 years and used to love their programs and their service. Ever since AT&T purchased them, the customer service and especially their billing practices are horrendous. They automatically billed my account for an Entertainment package that was free for one month and when I called to tell them that I didn't authorize the upgrade ($168 entertainment cost) they said they would credit my account in March 2019. It is now June 18th and after 5 phone calls to receive this credit they still haven't issued it and consistently tell me that it would probably be easier to close account and open up a new one. I have spent way too many time consuming phone calls related to this matter and still have not resolved the issue. If you have other choices for your television programming, I would stay far away from this company.

I have been a DIRECTV customer for 24 years. It was very good under Hughes, still acceptable under DIRECTV, and terrible with the AT&T model. It takes hours to get even the simplest transaction done. Their staff is not knowledgeable, and the information provided is subject to the technician's knowledge which is highly variable. Some reps give erroneous advice, and arrogance is a common quality. It's time to investigate alternatives.

We have recently moved into a new home. I called to have my service moved and was told they did not service my address, and told me would have to cancel my account. I found out that pretty much all my neighbors have DIRECTV. I have DIRECTV through AT&T. I called them back was transferred about 6 times, and each time I was transferred I was told how the next person would be able to help me. I spent almost an hour on the phone with them and never got the problem resolved. Meanwhile I'm being charged for a service I cant enjoy!! This is the worst customer service I have EVER experienced. I finally just hung up, after asking the lady, "Could I have service at my new address" several times and being told yes. Then I said, "Whats the problem then??" She could never tell me. So I just finally hung up. I was so frustrated. I'm going to try again today... Wish me luck! WORSE CUSTOMER SERVICE EVER..

We were having issues with streaming certain shows on our DirecTV now. I contacted customer service do you have the problem resolved and it only created a new issue. Now instead of not being able to stream our favorite shows as the company advertises that you can do anytime anywhere from any device it knocked out live TV as well. So to try to make up for the inconvenience they offered amazingly one time $5 credit to the account and a reduction of the bill for 3 months, what's $10 off for those three months.

I never write reviews, but DirecTV has made my experience so bad, I had to write something. Literally every month I have a bad experience with my service. Cable skips, my Genie won’t connect, my bill is wrong, charged for services I didn’t ask for, you name it it probably has happened. Calling customer service is a joke and a waste of time. I spent more time fixing problems, than enjoying cable and they transfer you to multiple departments with still no solution. Once my contract is done, I will NEVER spend one more penny on DirecTV.

After being a customer for almost 30 years their price just went too high. A call was made the rep told me that's the price ....so i switched my service. Now they want to charge me to cancel my service and for a months bill when I dont even have it anymore. Getting a straight answer out of any one there is impossible! My one year obligation turned into a two year because they installed the equipment when i upgraded! What a crock!!!! I will NEVER USE THEIR SERVICE AGAIN...

I would give this company zero stars but not an option. Had them for 12 years at our summer home on the vineyard and the dish quit working. They sent someone out May 3rd, but when they arrived we were told they are not allowed to go on roof where dish is located. Said it would have to be an outside contractor and reschedule for May 10th.. They never showed up for that appointment! Got a supervisor who apologized profusely and rescheduled for May 20th with priority status with assurances they would get a new dish on roof for us. They never showed up in spite of multiple text messages, just like before, that they were on their way.

I just paid off my collections to these guys and it reminded me I probably never gave them a review. When I had their service it wasn't terrible, it worked just fine and did what they said. The fact that services like this are going to be dead soon I'd like to drive my nail in the soon to be coffin. I had these guys for almost my entire year subscription, it was only a month or two left and I was moving.

If I could give Directv negative stars I would. I cancelled my service in March after having my package on hold due to moving. I was paying a hold fee for 8 months because I was told I would get service at my new address. Come to find out I can’t get service. Now I wouldn’t have had a problem paying an early cancellation fee prior to moving had I been accurately told my new address wouldn’t be serviced. Even after I cancelled I got a bill for the following month. I finally got that situation taken care of and was told I would have to pay a $127 bill for early cancellation. I explained my moving situation to which the lady apologized and said she would waive the early cancellation fee. I am now getting emails saying if I don’t pay it will be reported to the credit bureau.

I signed up for DIRECTV in June of 2018 because my previous provider kept increasing the bill. The salesman for DirecTV promised me that the $65.00 per month would be the price for the two year contract. Today I was notified that my bill would be $142.71....more than double what I was promised. When I called to correct this, I was told that the $65.00 was only good for one year and that the most they could reduce it would be to $81.00 per month, which with all the taxes, equipment insurance, and other BS charges comes to $117.00 per month. I had a witness with me when I signed up and they verified that I was told $65.00 per month. I am so disgusted with the dishonesty of this company. I told them that when next June rolls around and my contract is up, they can come and remove their equipment and I will never do business with them again.

Wasting four hours of my time to fix the issues I have with DirecTV!! This is what's I been told me: provided me with service to fix the lost signal 771 free but will show on my bill $99.00, to call them back to take it off! Does that make it right!! To call them back to take it off!!! Right now I am looking up to find another provider to switch. DirecTV not honest.

DirecTV is lucky they got 1 Star. If a “no” star review was available, that’s what I would have given. I, unfortunately, have been a customer for over 12 years and the service is sooo bad. Unless you need the NFL ticket-RUN! Get another tv service. DirecTV is THE WORST! Sincerely, Lisa.

I received a flyer stating that I needed an upgraded receiver to continue getting local channels. I called the number on the flier and made an appointment for 4 days later on a Monday. Nobody showed. I got around to calling to reschedule an appointment and was shuffled from one person to another. I was asked the same questions by the SAME person at least 7 times. More actually. I gave specific directions how to get to my house to the person on the phone. I was finally scheduled after 38 minutes! I asked to please speak to a supervisor and was told that they were busy! I ended that call. I called DirecTV and told the person answering the phone that I wished to register a complaint to their supervisor about a previous call.

I really wish I didn’t have to leave any stars. I have been with DirecTV for 7 years. Yes that’s right. 7 years and my bill for 2 TVs has always been in the $70 to $80 range. It is now over a $100. Last month the lady said she was giving me a credit to keep my bill at $70 a month, well to my surprise I open my bill today and it’s $100. I called and they said there is nothing they can do and they are okay with losing a customer they have had for 7 years. That is really poor customer service. They do not care about their customers. All they care about is charging you more and more each month. I WOULD NEVER recommend DirecTV to anyone! If they are willing to lose a customer over $30 a month then they don’t care about you as a customer in my opinion!

Just wanted to make sure everyone knows about DTV's shady new billing policy. If you intend to cancel, make sure you do it DAYS before your billing cycle starts. If you try to cancel even on the 1st day of your billing cycle, you will be charged for the next 30 days anyway. This is their new policy in Colorado (not in other states apparently). It doesn't matter if you are moving, sending back the equipment that day, etc. They will not remove the charges for the future month. Funny how they never bothered to notify their customers of this change in policy either. I was going to cancel last year and should have. I don't even see how it is legal to force someone to pay for services not received.