DIRECTV Reviews

We switched from U-verse tv to DirecTV because of the price increase. I can see why DirecTV offers lower prices...their service with the wireless boxes are BY FAR the worst we've ever had. Less than one week in and we highly regret the decision to give them business. Wireless receivers disconnect from network every 2 minutes and they KNOW of this issue telling me they have technicians trying to "write new codes" to correct this known problem. Then why are you guys selling this crap??? Spend the extra money with any other tv service unless you like frustration! They're the absolute worst! I wish zero stars was an option as I'd love to leave -2 stars if I could!

We switched to DirecTV and CenturyLink from Comcast due to high prices. Now we're cancelling all tv to save money and going with Xfinity Comcast for internet only. We knew then but realized again how how DirecTV cut our cable when they they came out for installation! Since we would get the internet through a phone line!!!! Now we have to spend money to repair that. It should be illegal to mess with our personal property just to make it difficult to switch back per our choosing!

I am not necessarily unhappy with the channel line up or quality of picture that we receive from Directv, however dealing with their customer service or technical support is much, much more painful than childbirth. They offer a credit for a few months, then that expires and they raise your bill by a huge amount every month, you call to again find this magical "coupon" to get the bill back down to a manageable amount again and you are on the phone for no less than 2 hours. This is bar none the worst company I have ever dealt with. They are deceptive in their pricing and have no reward for loyalty. You will pay $50 the first year and $150 the rest of your life unless you are willing to spend painful hours on the phone trying to get a better deal. Buyer beware!

When my bill jumped from $79 to $132 per month a few months ago I called the customer loyalty department to find out how we could lower the bill as we are retired and on a fixed income. I discontinued a couple of boxes we were not using and was told we would now pay about $96 per month. We had always received a paper bill and have never authorized auto-pay. The next month when I received my credit card bill it had been charged $960 for DirecTV. I called and was passed around for about an hour and told I had to call another number and finally got someone who could speak clear English that told me someone had ordered a bunch of special packages and movies and programming.

I switched back to DirecTV after a few years away. Now that AT&tT has taken over it has been the worse 6 months of my life. I have spent 20 plus hours on the phone talking to people in India. All that has happened is lies added equipment to my account without my permission, and never did what they said they were going to do. I have not been able to access my bill online for 90 days and they are not sending me a paper bill, which I have requested for months, so I have no idea how much I owe. I reported to FCC and Eric ** from the office of the President called me. He is just as useless as the rest of the customer service in India. It really goes to show that it starts at the top. He responded by email a week later saying that they had done nothing wrong and it was my fault!!!

As far as I'm concerned DirecTV/AT&T has breached THEIR contract with ME by discontinuing our mobile viewing. We are away from our TV often and counted on mobile viewing for our entertainment while traveling or away from home. We have been a customer since 1999 and we are sick and tired of the constant changes in contracts, subpar equipment and horrible customer service. DirecTV used to answer their phone, be familiar with your account and be able to help you within a reasonable amount of time and if not, they would send out a technician that actually knew what they were doing and was familiar with the equipment. WE are DONE and we will NEVER recommend DirecTV and we will NEVER EVER switch to AT&T mobile...EVER!!! We will fight cancellation of our contract tooth and nail and will recommend to our friends who feel the same to do the same.

I gave the service a one star only because I could not give it a negative 10. I have the DirecTV wireless TV service and it actually works pretty good, until things go wrong. On Monday, March 4, 2019 my Wireless Video Bridge (WVB) went out. I spent hours going over useless attempts to fix the system with instructions from customer service. I tried repeatedly to tell them the WVB was not even turning on. So they set up a service call for Saturday, March 9, 2019. I said I must have a service call sooner than 5 days later and requested that they send a new WVB to me overnight via FedEx. After speaking to a "supervisor" that could barely speak or understand English, a new WVB was sent to me in "overnight" service. Two days later, the WVB arrived today, March 6, 2019. I spent about an hour hooking it up and going through multiple settings but nothing worked.

Horrible experience. I recently moved to a different city. Had the option to go to Xfinity but I decided to go back with AT&T DIRECTV. I was not told that I will be charged $199 moving fee. The service I requested was not the reservice I’ve received. I asked for two additional TVs on top of the one I have. I only received one. I had original move-in date for the 21st - when I called customer service to add the additional TVs they canceled my date for the 21st and moved it to 25 February 2019. When I called customer service to let them know I was not aware of these charges the representative had a nonchalant attitude. Worst customer service ever. If you’re reading this go to a different provider.

I’ve had DirecTV for approximately 5 years, could be 7. I don’t know where to start with the lying! I called customer service within the first week of starting service because my service has all kinds of problems, starting here after I told them the problem they said don’t worry and that they would fix the problems in that phone call! Over 350 calls later and being told in each of those calls the problems were going to be fixed and they were all the same problems each time and none were ever fixed until 2 years later!

I feel the need to express my utmost dissatisfaction with the service I received from DirecTV and I'll make this as short as possible. Now, my Genie Mini receiver started going out in my bedroom. Called "customer service" and after staying on the phone for more than an hour, he orders me a replacement receiver. Well, when the receiver finally arrives, it's the wrong receiver. He ordered me the main receiver instead of the Genie Mini.

Hello, I am so very disappointed with AT&T it is difficult to describe. I called in late February 2019 to inquire about an expiration date for my service - if any. Their first estimate was $110 early termination fee. Then the rep came back after having spoken to a supervisor. The new estimate was $220. After explaining I had purchased the "protection" plan it was determined that I was not obligated under any contract, meaning I owed them nothing. The nature of my call was my dissatisfaction with my receiver replaced a month earlier. Since I was assured I owed them nothing, I enlisted Dish Net. to install new tv service.

Let's start with commercials!! Lizards that speak British, owls that speak British, any commercials that speak British really?? What markets are commercials aiming for?? How about commercials that have been on too long Flo/Jamie Progressive how long has this been on tv? Geico lizard? Do people who like these commercials even drive?? Commercials that don't even make sense?? Indian call centers?? Josh and Tiffany do they really work there? Loud background music in all the programs?? Now there's something for the hearing impaired to figure out what's being said!! Oh yeah one more rant, anyone wearing a ball cap backwards. Yep the producers tell them to wear caps backwards. Wait there's more come on Folks speak up...later.

DirecTV should have KEPT their USA Customer Service Call Center, instead they chose the cheap route at the risk of losing loyal customers. They are using AT&T foreign call center in the Philippines OR India. Either one is pathetic and the worst communication because they cannot and comprehend ENGLISH. The language barrier makes it difficult for the USA customer to relate their needs. I wish there was a company that was USA based and had its customer’s best interest instead of focusing on padding their pockets.

It took me several calls in order to cancel my DirecTV subscription and the person on the phone indicated that they would call me later to come collect the satellite dish. I contacted them and was told that they did not remove the dishes. They have been calling me to get my final payment and the only reason I have held it off is due to the harassing phone calls to make payment THEN.

I called on Saturday, 03/02/19 for a new promotion. I was offered $38 off a month for 12 months. However, when they tried to apply the discount something was not working. I was transferred, waited on hold for the second time. - both wait times were substantial. Was told that my account was broken and that it would take two hours to fix.

As long as this may seem it is just a glimpse of what your company had me go through and deal with to solve absolutely nothing and which is the reason behind why you are losing a loyal customer of over 3 years. Your employees are terrible from customer service reps to installation guys. A peek at my experience… First Call... The first time I called Direct TV customer service was the week of January 21st. I expressed that I knew prices on my contract were supposed to go up soon and I wanted to see what options I had to keep the bill around the same price I had been paying, which was $73. I also told her that I was moving in the next week and wanted to add another box and needed everything to be set up in the new place.

Had DirecTV since 1999. Several times price increases and had to review and change programming. Was told that could be put on vacation and then turned back on, however they would then change package and upcharges again. The real killer was when we sold our house and canceled service. They said to send back the boxes which I owned not rented. I explained that and was told okay the service was turned off. Next month I get another bill. Called and was told that boxes had to be returned before account is closed. Went thru owning boxes again and told was canceled (service was turned off but still charged.) Had no use for boxes so sent back. Ended up paying with all the stress of moving it was the easiest way. It is sad that you can be a loyal customer for 20 years and be treated this way. I will go without TV before DirecTV every get another penny from me and I will encouraged anyone that I can that DirecTV is their worst choose.

Moved to a new place and had DirecTV installed. In less than 95 Days we've had a wireless receiver go out on a TV only used 5 times and pixilation and service loss the last day. When we called they pressured us to purchase the warranty. I stated I shouldn't need a warranty on rented equipment. Needless to say after over fours hours on the phone in two days they said they would send a tech. This is one company I will not use again. I may try their competitor but then again think I may not need a service anyway.

I closed my account with DirecTV after 15 yrs. OR THOUGHT I DID. They said computer generated a 3/3/2019 date. I told them it's my account. I want it shut off 3/2/2019 so I was not billed. Spent almost an hour on the phone with them to make sure. They said they did but today 3/4/2019 I got a bill for the month of March and service has not been discontinued. So I again had to sit on the phone with them for over 30 minutes and ** until they closed my account and issued a credit for what they were trying to bill me for. Ever since AT&T bought DirecTV their customer service has been very very BAD - not only long wait times but the reps not doing what they said they would, their scheduling for service has been a joke, with sometimes over a week to have a tech come out to get service working. And product quality has been horrible as far as reception and picture quality which I didn't realize how bad it was 'til I got new service and seen the difference.

I love DirecTV, I actually read the fine print no one reads, the price advertised online is a special price eg, promo price 35/mo reg price 81. So price reverts to normal after deal if you pay your bill on time and keep the other things you need to keep the deal like auto bill pay and paperless. First late payment you lose specials. If you read the terms and conditions and the fine print there is no surprises. Also if you read the bill it is very detailed.

When we were looking into choosing which provider to use for our wi-fi and television here in the N.C. mountains. We were told it was guaranteed to be able to stream and watch "on demand" programs. We need this due to our working hours vs. the programs scheduling. None of it came to me after it was installed and we were attached to a contract. Called, texted, etc... all to no avail. It's just another disappointing service provider. Goes out whenever it rains or snows or is foggy. Very very disappointed.

I interacted with ATT/DirecTV 6 times starting in mid-February. It started when I received a message on the tv which stated "Streaming recorded shows from your DVR outside of house will not be available". We found nothing on the referenced website. I trust the people at my local ATT store. Neither of the employees, including the store manager, knew nothing about this. As of about 2/19, we were assured we would have full access to our DVR when we left for vacation in a few says later.

We had a windstorm earlier this week in the NYC area that broke our service (error 771). We have called to schedule a repair, and multiple reps tell us nothing available for 3 weeks! That’s unacceptable. CS has gone steadily downhill since the ATT acquisition. DirecTV used to be great with CS; now it’s awful. What a shame.

I had been an AT&T customers for over 10 years, but after the merge with DirecTV and jobs being sent overseas the service is horrible. After leaving an address in Hyattsville Md at **, I no longer wanted to continue with DirecTV. Prior to moving to Glen Burnie Md. in December 2017 I phoned to have DirecTV disconnected, January 2018. When I phoned the company to disconnect the person I spoke with by the name of Paige offered a deal to keep me. I then shared with her that the only way I will stay is not to be in a contract of 2 years. That all I wanted was a 12 month and that was the only way I will stay. She then suggested that I get the wireless system of which I said I don't want the wireless because then I will end up being in a 2 year contract which I don't want. She then stated that she will make sure that I will not be in a contract.

I've been with DirecTV for 18 years. Called to cancel service and they refused to prorate the charges even though I called on the first day of billing cycle and they hadn't charged for the current period yet. They forced me to pay for an additional 30 days of service I don't want!! Service was so much better before AT&T took over. Stay away. This is not a customer friendly business.

This service is the worst, a joke. I can’t believe anybody is using them! I got suckered into getting DIRECTV. They said they had 4K channels. There is only one channel. And there is advertisements in the guide that are so annoying. And even scrolling through the guide is slow. Service is terrible. It is overpriced. It is the worst. I hope no one else gets stuck in a contract. I’m going to buy out the contract and take the dish, Put it in my front yard and let the neighbor's dogs use it.

I have been with DirecTv for almost 30 years. They used to be the BEST. Then one morning I awoke to find it was now AT&T & I knew things would change???? I had them for internet & when it went down the wait to have it fixed was 2 weeks. I switched to Spectrum for internet & have been very happy. They got me up & running the next day! My DirecTv receiver went out this weekend & clearly the left hand knows not what the right hand is doing! They tell me the new receiver has shipped, but in fact it still has not shipped. They don’t even come install it! For $260 a month look forward to DIY hook ups or repairs. Good Bye DirecTv. I will save 50% with Dish & they will install it next day!

I was with DirecTV for over 10 years until AT&T bought them. Up until that time everything ran seamlessly. Since AT&T took over the service is sporadic, The people who turn up to do service and the telephone agents lie through their teeth. If they ever call about giving you an upgrade or free service on a trial basis, hang up the phone and run. Believe in the old adage, if it ain't broke don't fix it. Upgrades create problems that they are unable to fix and ruin some of the good part about having DirecTV to begin with. The trial basis for upgrades in programming get billed before the trial basis is over and are next to impossible to get removed from your bill.

Called for my parents who had called three weeks ago for a move installation - tech guys shows up and says, "Oh I don’t have the equipment?" What?!? They are switching to upgrade and will be charged - how can you - the tech guy - not have the equipment - the tech says, "I’ll be back the next day" - well never showed up! Surprise! And the tech guy told them, "Hey don’t call it in tonight. I’ll be here the next night." They called after the no show and DirecTV doesn’t know who cancelled the appointment - now they are told for tomorrow wait another 4-5 hours - I said, "Oh but you’re the first to bill us for your time yet I sit on hold an hour and my parents are wasting 12 hours waiting for them to “possibly” show up!" Guess what Directv - I’m cancelling mine too for my move! But not waiting on hold for over an hour again - must be others are just as irate!! Hope others follow suit - after AT&T took over their customer service is much worse!

BEWARE OF AT&T/DIRECTV AND CHOOSE ANOTHER PROVIDER!!! I recently moved into a new construction home. As a result, lines hadn’t been run to accommodate cable/internet service for my current Xfinity/Comcast service. As a result, I reached out to AT&T regarding changing service to them. The customer service rep indicated that I could get DIRECTV and that I couldn’t receive AT&T internet, but their third party internet vendors could provide service. Due to this being the case and my need for internet, I agreed to move forward with AT&T/DIRECTV cable service and their third party internet vendor. On that call I was scheduled for cable service AND internet service to be installed within the next few days.

After being told I would receive a credit for a billing error by one representative and the next saying she saw no notes to that effect on my account. I wonder if WE the customers should be recording our calls? I was over-billed for service I didn't authorize and was told by first rep that I would receive a credit for $180. I had another billing question re: future services and called back. I asked the rep when I would see the promised credit on my credit card statement and she said she saw no indication that I was promised such a thing in the previous rep's notes.

My 2 year contract stopped on 2/16/19. I called on Monday, 2/18/19 to stop service. I spoke with a supervisor with DirecTV and he told me my account was $0 and that since I stopped service on 2/18/19 there would not be a charge. I asked him if they would charge my credit card for the next month and he said no. DirecTV has charged my credit card for 1/2 of the Month of February and March even after they assured me there would be no charge. I called again on 2/27/19 when I saw the credit card charge and spoke with a supervisor (Aaron **) and he said "Sorry too bad, the disconnect was pending and I had to pay for the next month's service". So they have "pended" my disconnect so they can get another month's money for service I don't have! I have contacted my credit card company to file a complaint against AT&T DirecTV.

I have tried to send email 5 times to notify AT&T-DirecTV that my account is closed. Every time I try the email address online it comes back because this email address is not correct. The customer service only wants you to continue service even after you tell them you have disconnected.

They signed me up for a 24 month contract when I told them I would only need service for a couple month. I paid $171.48 for the box and wiring which is what you do when you do not get a contract. Now they are billing me for another $522.00 for canceling the contract. I have talked to about 30 idiots that cannot speak English and don't know what you are saying. They still say I have a contract I have to buy out. I will never ever do business with them again! The worst service I have ever had. AT&T and DirecTV will never get my business again! Why can't someone help! Everyone tells you a different story! HATE this company!

Back in September 2018, I signed up for the DirecTV Ultimate Package. I was told it was a 2 year commitment and monthly price was locked in for the 2 years. That “locked in” price lasted for 2 months. DirecTV raised my prices in December 2018. I guess the two year commitment is binding for me but not for them. To make matters worse, this “deal” that I signed up for included HBO and Cinemax for 3 months as well as Starz and Showtime for the entire 2 years. Well, after the first three months, they correctly started charging me for the HBO/Cinemax but they also started charging me for the Starz/Showtime channels. Basically, most everything they told me at the time of the sale was a lie. Be aware when evaluating satellite/cable and internet suppliers, AT&T/DirecTV do not deal fairly and honestly.

I have been a customer since 2008. On average, I needed to call 8 months out of 12 to get the bill corrected. Their automated system is designed to confuse and collect payments. In December I switched my service since I had moved. I was quoted the same monthly fee that I had at the old address for the identical TV and Internet package. The TV install went fine but I was stood up twice even after receiving email and text confirmations. After 4 days they finally showed up to do the router. My promised bill of $110 came in January and it was over $400. I called and was told I should pay it and it would cycle through and show a credit. I didn't pay it and asked for a billing specialist to contact me which never happened even though I was given a confirmation # and promised a return call in 24 hours.

We mistakenly signed up for a DirecTV promo at our local Sam’s Club 10 months ago. Our bill was promised to be $65 a month, which was to include free HBO because we are AT&T customers. We were told it would take three billing cycles for all of our promotions to kick in. Our bill came and it was over $130 a month. We waited three cycles. Still over $130 a month. I called. They said we had given an incorrect billing address for our At&t account, so I checked it and it was our correct address, but where they were linking the account, it had our old address. So they fixed it and said it would take 3 billing cycles to correct. Three more $130 bills. I called again. They said they were still waiting for the promotions to kick in and it would be another cycle or two.

Please stay away from DirecTV, their system is keep interrupting, their customer service is the worst in industry. They make appointment to fix their problem, but technician don't show up and waste your time! I have the worse experience ever and will cancel this service as soon as I can.

I have been a DirecTV customer for years. It is expensive, especially since I subscribe to Sunday Ticket, but I don't mind paying for a good product. Sadly, once AT&T's take over became complete, the problems started, mostly with billing. A random $49 charge appeared on my bill. It was called a one-time adjustment. I tried to use the chat feature on the website, but that feature has never been able to connect me to a specialist. I called, and the automated system to get to speak to anyone is CUMBERSOME. The first time I called, I was told I ordered equipment for a self-install, no I didn't. The representative told me I was wrong, and that it says on her screen that I did. So now I'm being called a liar. She transferred me to an account specialist, but I was cut off after eleven minutes.

Updated on 03/13/2019: I’ve been with DirecTV for approximately 6 years. Since I’ve done business with them, local channels have been a part of my package. A little over 2 weeks ago, we lost local channels due to DirecTV having a dispute with the local providers. Direct did not notify me at all or other customers, our local channels just vanished with no explanation. Direct was dishonest about the issue. The local provider posted a letter explaining that they offered DirecTv an extension and they declined.

After 17 years I'm being ripped off. About three years ago when I retired I informed DirecTV that because I was on a fixed income I could not afford high TV rates. They informed me that because I had AT&T cell service that they would reduce my bill for the next three years; and they did. Two years later I started having trouble with the dish. They sent a men to move it. He wanted to put in on the roof, which I had just had replaced, and was informed that my warranty would voided if the dish was placed on the roof. The "tech" said that some limbs could be removed from the tree to fixed the problem and asked if I had a tree trimmer. He cut about five branches from the tree and asked to be paid. I paid him some money and he asked for more... I said NO!!

We have had Directv for about a year. We have had to call every single month because of billing problems. They are scam artists after more money. Do yourself a favor and don't get Directv!!! You will be sorry if you do. They even told me when I wanted to cancel that they would prefer me to wait until March. Why? So they can charge me for the month ahead? Also, I was told by one person I owed 250 early cancellation which was wrong. The woman was looking at another person's account. Told my last bill was three different amounts. Also, two different emails about what day I actually canceled so they could charge me for all of February.

The account is under my husband's name and I use to be an authorize person on the account. They added services that we didn't authorize almost doubling my bill. When I called to get it removed I was told that I am not authorize on the account and my husband has to do it. I told them my husband was in the hospital and that he can't. Basically told I am screwed until he can make the call. My advice to anyone. Run Run away, find a better cable provider. They are out there.

Hello. I have read majority of everybody's reviews about DirecTV and I am experiencing the same thing. I've been with the DirecTV for some years now and all of a sudden I'm told that one of my payments didn't register in their system and I've been paying my bill so August 23rd 2018 stating I didn't receive the payment so I still owe $56. So all this time it is February 23rd 2019 and I've been needing to pay this bill since August 26th 2018. And y'all cut my service off today stating that it was a default in your system. It didn't show that I paid and I've been with y'all and haven't missed a payment so I understand what a lot of customers are talking about.

I hate dealing with this company. After almost 2 hours on the phone, a rep always takes my number in case we’re disconnected but never calls me back. I canceled Directv because they noshowed my installation visit, but due to bundled billing I would have to call CenturyLink re: a threatening disconnection service notice because of the bundled billing, the rep transferred me to Directv who I waited for another hour, she finally comes on and I explain I changed services but they haven’t received the updated billing so in order to pay my bill, I’d like it corrected, she state "for your dissatisfaction I’ll escalate it up" then hangs up on me!!! WTH.

Well I was a DirecTV customer for over 10 years because I could watch Sunday ticket. And their price kept going up and up. I was paying way over $300 a month which crazy. So finally I called and cancelled it. My final bill was $700. And I always paid my bill on time. So I called to see if I could make $100 payments once a month to pay it off and they said sure. So for the last 3 months being calling and paying it. I get a email last night that they put it in collections. The lady told me they don’t do payment plans. So I said whatever and paid it off. Now I have to get it removed off my credit report. Will never go back to them again. Another customer lost.

I have switched to Comcast because my in-laws have it and it looks to me that they offer much better service. I called DirecTV to cancel. I verified my identity and told the phone system I wanted to cancel. After 22 minutes I spoke with a man who asked all my information again. I again stated I wanted to cancel. He then transferred me to another lady who again verified my information and told me that she was in accounting and needed to transfer me to cancellation. I told her I did not want to wait another 20 minutes for them to pick up. She assured me it would be right away. After another 10 minutes another man picked up and again asked me for all my information and the reason for my call. It took a total of 52 minutes and 10 seconds to cancel. I truly believe they do this so you will give up and just keep paying them. What a horrible company.

In Sept 2018 I moved from AZ to OH. I called and told DirecTV that I was moving but didn't yet have an address to transfer my services. The man on the phone said I could suspend my services for 6 months without penalty or charge. I agreed to that. In Nov 2018, I called them back to provide a new address but was told it would be $300+ dollars added to my contract AND additional time. WHAT?! I told the woman "no thank you" and that I would be looking for a new company for TV, internet, and home phone. I understood there would be a charge to break my contract and am ok paying that.

I had DIRECTV installed Feb 14, 2019. I supposedly had a "promotional period" to decide if I liked it or not. I called today, Feb 21, 2019, to cancel. I have NOT even had it a full week, yet am told I will have a $460.00 early termination fee!!! I told the lady I haven't even received a first bill yet, and my "Representative" won't answer his phone, or call back. I told her I'm not paying that, but she said I'll get billed anyway. I've withdrawn all but $4.00 from the account their Payment would come from. What legal action can I take to get them to take that early termination fee away?

In June 2016 I signed up for a 24 month promotional contract of $60 a month for the “choice” (now known as Xtra) package through a third-party marketer called “Xcite”. I signed up for paperless billing. After one year I noticed that my price had doubled! When I called DirectTV it was explained to me that the second years price was only good if I was an AT&T customer. I am not an AT&T customer, and it was never explained to me that the second year of the contract was only valid if I were. After a bunch of going back-and-forth, they adjusted the price back down to the original $60. But then a month went by and the following month my price was doubled again. I called again and once again they adjusted the price.

Bad service. Placed on hold for a very long time. Then was hung up on. Called back. Was transferred to someone else. Explained there was a unauthorized charge on my credit card to pay my bill that we did not order. The customer service rep was very rude and kept putting me on hold and refused to remove it and if I didn't pay for it that there would be additional fees and charges. I said if it's not removed that I would cancel service! She said, "Would you like me to transfer you to cancelation? You will have to pay early termination fees and charges." At this point I was done doing business with AT&T. So If you're smart and do not want to waste your time and money stay away from this place of business.

I called to ask a question about the legitimacy of a text I received for my combined services that includes DirecTV. The person I was talking to not only didn't want to answer my question but she was dancing around my question and trying to sell me protection plan for three years at half the price, which I didn't even know such a thing exist. Somebody in government should take on this very crooked and dishonest company. They make you almost not call them for anything, they don't have customer service personnel, only people that answer the calls are salespeople that would make money if they upgrade your service and slam something in there. VERY DISAPPOINTED. ZERO STAR.

This product was marketed to me by DirecTV as insurance not an extended warranty. Additionally, when described during the sales pitch, it was said that it covered all electronics, including televisions in the event that they stopped working or were damaged, and all at a monthly price of $13. And he assured me that there would be no additional costs or hidden fees. Lo and behold, all of that was false, only to be discovered when I filed a claim for my television. First of all, the first representative told me that televisions were not covered under my plan. After informing her that I was told otherwise and that I not only wanted to cancel my plan, but wanted a refund, then I was transferred to another agent who accepted my claim and gladly accepted my $50 claim fee.

When AT&T bought DirecTV, many of us who were big fans and longtime customers of DirecTV predicted that once AT&T took over, they would ruin it. Every aspect has suffered severe failures since! We move between two homes, and carry the receivers with us; it is a simple 5-minute procedure to hook up the equipment, and we could switch from one home to another with a simple online chat session. Last Fall, AT&Ts influence and their basic and thorough incompetence resulted in a $199 “Moving Fee” (used to be FREE! ), and it took a 2-hour phone call to get it straightened out. However, now the incompetence of their Billing Department took over! For the last 5 years, I have had “AutoPay” enabled; during this entire billing fiasco, AutoPay was somehow disabled, so that the last payment was not made, and I today received a dunning email stating that my payment was now overdue!

Have had this service for 3 months. In that 3 months on demand has not worked. If you call to get the service working they reset the receiver. After the receiver is reset on demand is not available for 24 hrs. This is an endless cycle. Call, reset, wait 24 hrs, call and reset. Then repeat. Also cannot connect my phone to the receiver. They sent a tech out to "resolve" issue. He replaced the receiver, but to no resolve. Nothing works, the technology is outdated. They say they will email me once they have a resolution, yet I have not received one email.

I have been with Directv for many years, 15+. Ever since this so called merger our service has been beyond annoying. You try to choose something from the menu and not only can one not navigate it smoothly or easily but then it freezes up and turns off. Who else hates that sentence: please hold on your Directv is doing a self check?? Our problem is that we have no other options since we live in the country and no cable is available. They are outrageously expensive also. It is so frustrating and I hope someone, with authority, takes them to task eventually. Maybe if they get enough poor reviews...?

The worst customer service I have received. You are always on the phone for over an hour. There are random charges on your bill that after an hour on the phone they will not adjust. I canceled DirecTV, paid my final bill and then received a bill over two months later for $4.33. I called to dispute this and was on the phone of course for over an hour. One person said I had overpaid and had a credit and could sign up again for DirecTV. I said I signed up for a different service. They said they could waive the $4.33 and transferred me to another department.

The worse I have ever seen. On the phone several times for several hours trying to get the bill straightened out. They would not give me the information I needed. I would not recommend DirecTV for anyone and I will never have their service again.

Was aggravated with months of guide not working and sound going out. DirecTV will not give a credit ever so today I was switching to cable. Never cxd DirecTV & decided against cable. But when I plugged back in DVR I get code 775. Tech support says, "Oh now you have to pay us $99 fee or $8.99 a month to fix." I never checked but I guess they saw the DVR was disconnected for 3 mins so BAM we’re not going to allow her back, she was thinking of leaving ha ha so now for thinking of switching I get to pay $99. Scammers DirecTV.

I'm so angry I don't know where to begin. We have been DirecTV customer for a number of years, until we canceled on 8/2018, when we moved to our new home in a new city. We are being billed for 12/2018, which is long after we canceled DirecTV, and signed with Xfinity on 8/24/2018. We have spent HOURS on the phone and CHAT, trying to correct this problem to no avail. I don't see why it is so hard for them to check and see if they had connected anything, (TV, internet, phone) to our newly built home in a different city. The customer service people try to confuse you, put you on hold over and over, won't let you speak to a manager, or someone who can read and write.

They lied about combined bundle of DTV and ATT. Liars. I was offered a promotional deal, I signed it but now I'm paying for DTV separately even though I have numerous confirmation of the monthly bill. But now I am notified about a DTV bill. Liars!

They are liars, and I cannot express this enough. This time (I'm ashamed to say it was my second because I didn't learn from the 1st time, but there won't be a 3rd) when I cancelled my service, the lady on the phone told me that I would get an email telling me how to return the equipment, and that I would receive an envelope in the mail to return the access card. I asked her what was an access card. She told me it was inside the DVR and guided me in retrieving it from the DVR. She told me that if I didn't take it out, it would get lost and that they would charge me for it.

I've been a loyal customer of DIRECTV for 10 years without any problems but recently I've had bad reception problems that I've been trying to resolve for 2 months. After about 4 telephone call, 2 service calls that didn't arrive and 6 reboots to my receiver, I've finally had it and decide to cancel my service. They made 2 appointments with me for a technician to come to my home with a 4 hour block of time. Both time they cancelled my appointment without notifying me which left me waiting for them for 4 hours each time (eight hours total).

We have had DirecTV services for 12 months. From the beginning we have had trouble with bait and switch tactics, undisclosed fees and intentionally confusing rate plans, vaguely described discounts/credits etc. At one point my bill increased more than $60 per month (and I have no premium channels in my TV service) after an undisclosed "credit" expired. I have had several phone calls and chat conversations, spent hours explaining my situation only to be brushed off and transferred to the "appropriate person" then rerouted to automated loop, requiring to start the story all over again. Using tactics like putting me on indefinite hold while "researching my issue" or flat out disconnecting the call after telling me they are escalating me to a person who can help me.

First off I would like to say I have been a customer for DirecTV for the past 13 years and never had a problem up until this merger. I called in to tell them I was moving and wanted to have my DirecTV and internet set up at my new house. They told me they couldn't have someone there until two weeks from when I Called because they were busy. I understood so I said ok. Two weeks pass by a technician comes out and tells us he needs another technician to fix something outside so they would come back tomorrow. We said ok. The next day no one calls to tell us they were going to show up. I get a message later in the day stating they had fixed the issue and now I needed to make another appointment. I call in and they tell me the next available appointment is in two weeks.

Been with DirecTV about as long as they have been in business. Then came the merge. Then came the greed, price increases, and the push to get as many new customers as possible while throwing loyal customers to the curb.

I have made multiple phone calls beginning Nov 20, 2018 to term my AT&T/DirecTV account. While AT&T did it, DirecTV did not which resulted in my being billed for two additional months. Because I had a bundled package (TV/Internet/Phone) I was always directed to the Philippines (people need to steer clear of companies having offshore employees). They follow a script and when I asked to speak to a manager, he/she recited the same information. I asked them to break down a statement I received and why they were back-charging me, and no one could.

We live 20 miles from Tucson and have to receive Phoenix local news... Tried to reason with these people with no relief... Stuck in a 2 year contract with local news 100+ miles away. Can't wait to not get my gift card. BUYER BEWARE...

To summarize what I got from DirecTV/AT&T: Over 20 hours wasted talking on the phone to 5 different departments. Fake gift cards I’ll never see. Lies about contract terms and service fees costing me over $150 extra in just 2 months. Scams to bundle with another provider (Hughes Net) that I now have a contract for and catch get out of and cost me $10 extra dollars per month. Online service features that can’t be accessed and... 1 ugly satellite dish on my brand new roof on top my brand new custom home.

I was told that installation was free but as charged $99 of 3 payments of $33. I called customer service to discuss the $99 charge and the representative hung up in my face. I wasn't rude, didn't curse but was explaining what I was told. I kept getting the runaround with each rep I spoke to. When I ordered my package, it was suppose to have been a bundle plan (cable and internet) to get a monthly discount. I was charged separately for each service for 2 months until they could combine the 2 services. I was not compensated due to their error or offered an apology.

Watch out! when you return your equipment be sure you can prove it works and that you sent it. I sent mine within two weeks of canceling account. Now they claim they didn't get it or that it's not in good condition. The math is simple. $100 dollars for one ex-customer is not much. Now multiply that by 100,000 canceled accounts. That's 10 million income for DirecTV. They know most people won't fight it. It's akin to theft. Watch out!

In my 20+ years of using cable and satellite tv providers, I cannot remember being asked to pay a $99 installation charge, where they did not waive that fee. That is, until today. I already have Directv service and simply wanted to add a receiver to my bedroom. A tiny little box that connects WIRELESSLY to the main "Genie" in the living room. And, the Directv rep, whom I could barely understand, tells me that Directv is not currently running a "special" on this service and that it will cost me $99 to have this tiny box delivered to me. RIDICULOUS!! Apparently, Directv is hurting for more MONEY!! THE GREED OF THE CURRENT CORPORATIONS OF AMERICA MAKES ME PUKE!!! I WILL BE GETTING AWAY FROM DIRECTV ASAP!!!

I called on February 4th to canceled my service so, I ask the guy to cancel it then he try to convince me to get a different package and I said "no, please cancel my account". The guy after a number of times attempting to sell me into another package and been successful he then told me that he couldn't cancelled for me and that I need it to call cancellation service department. Ahhh excuse me after almost an hour of waiting and the talking? Ok, then the guy told me that it was better to call on the 9th because that date was my ending cycle and that way could avoid any charges after cancellation and blah, blah, blah. I said "are you sure my cycle ends on the Saturday 9?" He assured me that that was correct.

We have been with DirecTV for 22 years and have always loved them. But once AT&T bought the company they have been making changes to their service and policy that have us looking at DISH Network. At this moment we are in our RV and in the past as we traveled from state to state, we could call and have our Service Address changed to view the local channels, leaving our Billing Address at our home in Washington State. This time I unfortunately got a person who had no idea what they were doing and they changed both the Billing and Service address which prompted the Movers Department to send us a bill for over three hundred dollars. This happened two different times and in the process they took away our East Coast and West Coast channel package. The 390 series which we have had for over 15 years. They refuse to give us that package back stating it is no longer available once you remove it.

On February 6th I had called to cancel my service as of February 16th which was the end of my billing cycle. I confirmed 3 times that the service would not be turned off prior. On the morning of the 7th no service! Yes, the account was turned off. My father spent an hour on the phone with them unable to get the service reinstated. I called and spent 1 hr 20 minutes on the phone and transferred to 6 representatives. I was finally told the account would be back up approximately 1 hr.

WE had called in a few times about getting a wire that we needed for our older T.v. and were sent 4 wrong wires by 4 different agents. And then the 5th time we called and we Got the greatest Customer service rep. She knew exactly what cable we were talking about and she sent it to use and we got it earlier than what she said that we would but we wanted to give her a great review. I give her all 10's. She did a great job. She was fast to answer the questions that we had and was able to pin point exactly what we needed so If her boss is able to see this you should give her something very nice. She stated that she had worked at the customer service for a long time. I wish I would have gotten her employee number so they would know who I was talking about. She is a great person. Thank you very much.

I have streaming issues. I can't with App or PC. I do not want to pay full price for a product when I can't get the full service like most others do. I've been with DirecTV and AT&T for ages. Over ten years so I've given a ton of full prices! AT&T was Cingular I think. Loyalty means nothing to these people. When was the last time you were offered a gift card because you paid your bill on time for 12 months in a row, or a free month of football because you have had the Sunday Ticket for the 10th year? Now we can't even get decent tech support.

Apparently DirecTV is in the process of changing all users account numbers. Oh my they never told anyone. Oh my they are still accepting payments on the old account numbers and they do not count for your new account. My Lawyer thinks I have a good legal case against these AT&T clones.

I called AT&T to set up internet and cable. DirecTV was my cable portion of the bundle. Lots of billing problems for first 3-4 months. I signed up for a 2 yr contract deal. I had faithfully paid my bill on time every month for 16 months. I was still under contract for the next 8 months. However, I was told by my landlord around Dec 31st, 2018 that we need to move out ASAP as the land was no longer his. I had to move out by Jan 31, 2019. I called AT&T to cancel services as I was basically in a homeless status. I ended up moving into a friend's home and sleep on the couch for now.

DirecTV is the absolute worst TV provider I've ever dealt with. They were terrible to begin with and after they were acquired by AT&T, they are absolutely horrendous to deal with. I was their customer for couple of years and was receiving services on two TVs. After cancellation, they're asking me to return three receivers. After calling them multiple times to tell them that I only had two receivers because I don't even have three TVs in the house, the issue is still unresolved and they've sent my account for collection. This is absolutely the worst experience I ever had with any TV provider. NEVER EVER GET DIRECTV.

When the technician (3rd party) tried to solve the problem by having us purchase a $95 part we suddenly came to a halt because we could not remember our password. The technician gave his badge number to DirecTV and explained the situation. Paying for the part was not a problem. We answered every question but still not good enough. This back and forth lasted 20 minutes including talking to a DirecTV supervisor. The technician could not get our TV running. He was upset and probably not paid for the call. We the customer are very upset! We do not need a password to make our monthly payment and we certainly will not need a password to cancel DirecTV. Also the TV service lately is poor. I believe they have technical issues with their satellites but still will not give a little slack to a paying customer in a situation. SAD.

I was a customer since 2005. I canceled in 2018 due to the high price. I returned my equipment within 2 days of cancellation by bringing my equipment to the FedEx store. They are still trying to charge me for the returned equipment and have sent my account to collections even though I have provided them with the FedEx receipt numerous times. They also claim I owe for service for my final month, even though I have provided a copy of the final bill and proof of payment. The collection company reported to the credit companies and I have disputed based on the above information. I have also invited the collection company to sue me in small claims court if they are so sure of their position. All this over $246.00. I would never do business with DTV or ATT again.

We have had DirecTV for about 15 years. Started with them while we lived in Pennsylvania and then had DirecTV installed in our home in Austin, TX. We are buying a 2nd home in Oregon and called DirecTV to make arrangements to have it installed. A few days later our house deal fell through, due to developer issues. We then went ahead with a different property within a few miles of the original choice. I called DirecTV to make the address change and that's when my frustrations began. I literally spent 2 hours on the phone with them. Passed from one rep to another. No one seemed able to make the simple address change.

Cancelled service and returned receivers then a month later a whole bill was deducted from my account. Money I didn’t have. If we pay in advance they should owe me money because we cancelled 6 days after payment. Now they say in 10 days they will prorate money back. Too late. Damage already done to my bank. I will never do business with AT&T again or any affiliates.

These guys have the most disastrous customer service ever. My friend had an account, canceled and wanted to give the receiver back. After calling a lot of times to ask for the box to send it back, he needed to leave the country. So he left my address and the receiver with me. It has been a year since he left, and today I finally decided to solve the problem. I called the customer service that is an automatic message repeating that needed the phone or the account number. I didn't have any. Finally, I could talk to a person and the guy could find the account by the receiver's ID. He told me them to leave in some UPS or First Express office and they would send to them. I have one of them, a half block of my house.

Direct Tv, you did yourself a disservice by partnering with AT & T. Years ago I got Direct Tv and AT&T internet phone, which they said it was in my area, I got Direct TV, but no phone or internet. They said they didn't understand why I didn't have phone or internet because they show it being installed. What a joke, they didn't even have the optic wiring installed. They were selling something they didn't even have. Then when you go to cancel it, they start talking about paying a fee for early termination. Are they crazy, they are more interested in hooking you as a customer than providing you with good service. They just flat out lied. I canceled the internet and phone and kept the Direct Tv, and they continued to bill me for internet and phone, which I never got. This went on for about a year and I never paid for services< I didn't receive and I they continued to Bill me for it. I couldn't wait for the contract to be up.

Service was interrupted so many times we could not watch the game. We have been long time customers for many years and they no longer care to keep your business. They just keep rating the rates. I am cancelling this service! I think Netflix and Hulu is the way to go now and they should really try harder to keep customers as soon they will not have any left.

We have been a customer since 1997. Last year we were offered a $40 a month discount if we committed to stay with DirecTV for a year. The final discount was in January 2019. I called in January and they agreed to continue the discount for another year...but I needed to call in February to activate it. I called and was on the phone for an hour and 15 minutes! The first rep said, "Sorry but the best we can do is $5 per month." The second rep really tried and felt terrible since we were promised the extended discount. She explained that they transferred our account to a new system last weekend and AT&T changed all the policies. They could no longer choose what was promised to me as an option in the system. She even went to a supervisor and agreed to call us back.

I had been a customer of DirecTV for the past 11 years. My rate was just under $60.00 as I had no premium channels whatsoever. Yesterday I went to bill online as I always do, and saw that my bill changed to $148.63. I spoke to a representative and was told that the new rate was not a mistake. She told me that I was on a promotional rate for 12 months. I swear that nobody ever told me that. I had asked last year for the best rate they could offer me with minimum channels and the just under $60.00 amount was told to me without any mention of a promotion. Anyways, the reps (I wound up speaking to 2 of them) were very short and curt with me assuring that I understood that in order to be their customer I had to pay the new rate.

Longtime subscriber since 2006. I noticed my DirecTV service suddenly went up over 60% so I called DirecTV /AT&T to see what I could do to fix this and stay - even though I am not happy with the relatively new AT&T guide, navigation and functionality. The representative kept trying to sell me AT&T cell phone packages - which I don’t want or need and given the runaround, asked if I wanted to drop channels to lower my bill. I finally said - "If you can reduce my bio back to where it was please cancel."

We moved from another state. Spoke to Directv regarding the move. After the move our bill was jacked up triple with two different accounts. Tirelessly I was on the phone trying to get it fixed. They admitted wrong and said it would be fixed. After 3 months of dealing with them to no avail I contacted the BBB. Then they were all willing to get it fixed. I wanted out of a relationship with no penalty because it was their fault I was leaving. They agreed. I sent all the equipment back, the bill was paid and all was quiet for months. Then I get a call from collection for a $217 early cancellation fee! I contacted the BBB. The Directv president's secretary called, said in a voice intimidating and bullying that they had decided after the fact to not honor not charging me the cancellation fee! Goes back to the beginning when every call said something different. They promised they would get it fixed to no avail.

I found DirecTV very good. Using since very long time maybe more than 8 months I guess. HD channels have really good details in picture. And prices are also very affordable and very low as compare to others. Installation done well. Quick service.

The absolute worse business experience in my life! The worst professionalism I have ever had. Customer service is beyond poor! Bill jumped outrageously and when I suspended my account to love they said, "Not a problem." When I tried to reactivate they wanted 199.00 for that! They lied and treated me like I didn’t matter! So here’s to you DirecTV. You just lost another customer to go with your fourth quarter losses of last year! Bunch of jerks!

As others have stated I too have had many problems after switching from Verizon/Dish to AT&T/DirecTV. Bill much higher than promised, can’t have equipment on account in 2 locations. Must carry equipment back and forth. Latest is that the DirecTV mobile app no longer supports displaying to TV’s from iPhone or iPad. No pre-warning and absolutely nothing on their websites that this no longer works. Now get error “HDMI not supported”. AT&T forum is no help. Very rude people monitoring site. Called tech support and confirmed this does not work on purpose.

I’m well aware how contracts work. After 9 years without cable my husband and I finally decided to splurge. Being with AT&T for wireless already I had contacted them for a different issue and was talked into a package. It sounded fine and I accepted the terms. My husband is a football fan. I figured since the NFL ticket was “free” the first year I’d go ahead with that plan. Of course it is our fault that we forgot and did not cancel it prior to the start of the 2018 season. That said it is very unnerving that they have the right to tack on $300 without direct consent or verification that service is indeed still desired.

I was talked into getting ATT DirecTV by a ATT representative. From the moment they installed it the bedroom remote didn't work. I finally got someone out there and he reprogrammed the remote tossed it on the bed and said it works! That night when I lay in bed and wanted to use the remote, yeap it didn't work, after several weeks of calling, again, someone sent me a remote. Well that remote is still in the package, because there are no instructions of how to program it.

I recently had to call DirecTV to arrange to turn in equipment and was asked repeatedly why I was leaving even though I explained in length when I canceled. The woman kept saying things like: "But you haven't told me why you're leaving." Very rude when I said, "It's really not your business." Finally, I said, "Can you tell me how to turn this equipment in." Laughter in background from several people noted. She kept insisting so I asked her to give me a manager or someone to help me. She put me on hold for 15 minutes. I looked at my phone so I know. Came back on and said, "Just take it to a UPS store, have a nice day." I truly believe a Scam is in progress. It's been 14 days and they were supposed to email or send instructions on how to return equipment.

Had DirecTV since 2003 in 3 different locations. Always paid online as soon as I received the bill in my inbox. They have some ridiculous policy that you have to call and beg for discounts on your service or else it will triple in cost before you know it. They give you a one year price guarantee that lasts for 2 years. Beware of the 2nd year as it doubles in price. Have to call and be on hold and be passed around for an hour at a time.

Over the past years the frustration only increases as ATT/DirecTV try and increase my rates. January 2019 was the last straw! My bill went up more than 40% without any notice. Old bill - $98.87 and the new bill for the exact same service $138.87. When I called to terminate ATT stated I would need to continue service until the end of the billing cycle. Spoke with a supervisor and they couldn't do anything about the proration either. They say I received an insert in my last bill stating the new termination policy, which I didn't read or see an insert. Buyer beware of the ATT increases in service and their new termination policy. No proration! Bad Business!!

I called to cancel and was never told they did not prorate anymore. I called back a week later asking why I still had service and I was told my cancellation was "pending" and I would NOT be charged for the service. One week later I called yet again due to the fact that I just received another bill, a bill that started on the very day I originally called to cancel. When I asked to speak to a manager, Greg came on the line and told me that they stopped prorating the EXACT day I had called to cancel originally and that I would have to pay for another month. Funny how that works. I will NEVER go back and will openly tell everyone what poor service I received. Unbelievable.

Every complaint written about DirecTV AT&T is, alarmingly, true. I did not elect to have AT&T as a provider, and when DirecTV began answering their phones, "AT&T!", it coincided with my suddenly elevated and unexplained bills. Over 5 years ago, I discontinued DirecTV AT&T, and have been happy with my new provider for over 5 years now. After ending my association with DirecTV AT&T over 5 years ago, I began receiving 'Collection for Service' statements from DirecTV AT&T. I aggressively addressed this and eventually the Collection attempts ended (but not until after showing as negative on my credit reports).

This truly was a great company. When I got started with them you could purchase a dish and receiver for $48.00. Then you could order whatever you actually wanted to watch. None of this "You must have a package" stuff. My bill was the same for years! Then there was a price increase and the bill was the same every month. FOR YEARS! Then they decided to play the price increase games. And play them they did and continue to do. My bill is now over four times the amount it was when I first signed up. Now they constantly add new charges to my bill and then add "late" charges to that padded amount. I honestly do not know they could get any worse!

I recently sold my home. I called DirecTV to cancel and they transferred me through to numerous departments - including the retention department (where they tried multiple times to talk me into keeping my service - even though I had told them - numerous times - that I was selling my home). After being disconnected & had to call back - spending another 45 minutes on the phone speaking to numerous reps and waiting on hold, I was finally told that my service would be canceled.

I’ve spoken to 17 “customer service” reps, 15 from outside the US, been entered into their expedited level 5 times and heard absolutely nothing back! Real problem started when we contacted DTV before we moved and took advantage of their “easy move” plan. I asked if there would be a contract change and the rep said no! The rep lied! Rafael did fail to mention the fact that we would be starting a new 2 year contract all over again! I called, explained this to DTV/AT&T and said we wanted to cancel our plan and were told it would cost $800. After 5 calls regarding their moving plan we gave up and decided the best thing we could do was try to inform everyone we could about the ineptness and deception of this company. THEY DON’T CARE!

After I cancelled the contract, I was still charged $79.28. Come to find out (after FIVE phonecalls) the very first person I spoke to had only changed my status to pending. Ridiculous! They would not issue a refund. So It cost me close to $80.00 to cancel. Stay away!! Worst customer service ever!!! People are rude! I spoke to a "manager." He was rude!

My 1st day of installation was Sat 1/26, yesterday actually, and they brought the wrong equipment. Tech said I had to call to have new work order opened for someone to come back and replace the wrong receivers which I did. They scheduled a tech to come out today, Sunday. He could not get the TV set up with new equipment, said it was a coding/software problem on AT&T/DirecTV's end, outside of his control, would return in 20 mins. after he made a quick stop to troubleshoot another customer "down the road" and never returned or responded to my phone call after 6 HOURS!!! I called and wanted my service cancelled since I did not receive full installation and was into day 2 of incomplete unsuccessful installation. This tech said he was leaving the company in a month to move to California to be a farmer and that this company "sucked" he said and that certainly didn't leave me very confident.

This is in regards to a call I placed to the customer service center about no local channels. The customer service representative was very helpful, kind and professional. I want him to receive credit for the outstanding service and complete understanding of taken care of my account information. Jon ID#**. Please note that he is a true gentleman and deserves more than 5 stars. He represents what true work ethic. Thank you???

I set up to move my DirecTV on 31 Jan 19. Last night 25 Jan 19 my DirecTV services went on. I had 0 cable. I can't get it back on cecause I'm moving on 31 Jan. But I'm paying for it. This is stupid. I want cable this week in my house I still live. The entire reason I set up for a move is so I would not lose it at the new house.

Just came from a month vacation and got a call from a collection agency asking for a late payment to DirecTV. I called DirecTV and Jac, a customer service in billing, didn’t want to help. I explained her that I spoke to DirecTV in several opportunities after canceling my service late last year because you guys wanted to charge me for the returned equipment and an early cancellation fee. On both opportunities I was told to disregard those bills. The one for the early cancellation didn’t proceed because I've been with DirecTV for years and when they replaced my DVRs I expressly asked “only” if my contract was not extended.

I had issues with my service i.e. screen locked on one of my TVs. Two days, 6 calls to DirecTV. No one seemed to understand or speak English too well. I was hung up on 3 times, totally horrific experience. Worst customer service I've ever had, and I have had some bad ones. Customer disservice should be their slogan.

I have been a customer for 10 years. Ameren Illinois had to do an inspection of my meter base. Directv tied their ground cable to meter base. Ameren said that this was incorrect and disconnected it. I was on the phone with Directv for 90 minutes and told my story 6 times and didn't get any results. They installed the system, now say that I must call 811 @ labor to install ground rod. They also said that I would have to pay $49.95 plus tax for a service tech to come out. Maybe Dish Network will install correctly.

They have been charging me for months after I canceled and moved out of my previous house. When wanting to cancel they say they cannot cancel service at this time. When asking to speak with a supervisor, they had me hold for 44 minutes and then just hung up. Rep I spoke with was Tiffany. Disgusting people. They have lost my business for life. Will never recommend to anyone.

Took 10 calls and 6 weeks to just add a box. I would call back and they show no evidence that one was ordered. Tell me it would be delivered a certain day and nothing. Call back, they said that one was never ordered. 10 calls and still don't have one!!! Bar none the worst. I ask for a American so I could understand. Nope not happening.

ATT and DTV have permanently lost my business. 11/17/17 I called in and paid my remaining balance and shut my account down because I don't use it and it's not worth $200+/mo to me. They instead suspended it and 6 months later sent me a bill that I have contested for over a year and a half. I have been in collections for the last 4 months while trying to get this squared away. I have been waiting 3 months to hear back from disputes via mail because they won't let you talk to anyone there on phone and still have not received a letter in return which they keep saying was just mailed out. These people are liars and thieves and I'm changing my cell service provider today. I finally just paid them off to get out of collections. I hope it was worth losing television and cell customer for life, DTV.

I strongly suggest anyone considering AT&T/DIRECTV to consider another company. The satellite service is absolutely low grade. On demand rarely works and the catalog is limited, their 4K genie is a joke and to boot be prepared for hidden fees/charges. Every time I call customer service the call mysteriously "disconnects" or I'm transferred to several departments with no real resolution. They do not value their customers!!

Updated on 02/08/2019: I'm still being provided with incorrect false information from DIRECTV. I have also been hung up on 3 times now, when I asked to speak to a supervisor they refuse to fix their mistake. I was told by 3 different people that I was able to set up a payment plan to pay the move and installation fee of 200 dollars. I even set up a payment plan with a gentlemen that works for them, come to find out on my next bill I'm not being charged 347 dollars now 265 from DIRECTV and the rest from CenturyLink. No I'm being told there is nothing that they can possibly do to fix it. I WILL NOT BE PENALIZED FOR YOUR MISTAKES AND BAD CUSTOMER SERVICE. They company also fails to get back to you regarding their bad service and will not answer me.

We had a house fire 5/2018. DirecTV was one of our first calls. After I called and explained our situation, they graciously suspended our services. They couldn’t install in our temporary location, so we had another service, U-verse. In July of 2018 we were sent to collections for unpaid DirecTV cancel and maintenance fees AT OUR UNINHABITABLE HOUSE! Every 2 months we spent more time than needed to explain our circumstances. We finally moved back in and on the install day my husband spent 3.5 hours explaining the situation so we didn’t have to pay $480 and to get us out of collections. They sent us through hell worse than our house fire. NEVER. EVER. AGAIN will I use this company. I spoke with AT&T. Be advised. DirecTV was able to KEEP THEIR RULES AND REGULATIONS after AT&T purchased them. DirecTV is worse than poor. AT&T will suffer for it.

I've been a customer for years and decided to go with another company. When I called to cancel my service, they told me they don't prorate anymore. I asked when this came into effect and they said November 2018. They said the changes were sent out by mail. I never get anything by mail from them, always emails and I didn't get one either. I now have to pay for half a month of service that I'm not using. I will never go back to them again! It's sad that you decide to change for better options and they get upset and ** their customers!

First off, we have been Directv customers for approximately 20+ years. We actually went to WalMart and bought our first dish and equipment that we had to install ourselves. So we've been customers a LONG time. We had been satisfactorily serviced most of the time until ATT merged with Directv. Now we are plagued with constantly rising prices and poor service. Today we have no service. The first screen said we had service for "0" locations so we had to remove BR1 and BR2. Not sure why they would bill us every month for location service then tell us we can't use it.

I have been a customer for three years. Buyers beware. They lie, overcharge, try and speak to someone who speaks English good luck. Thanks to someone who made a comment to say I was cancelling my service. I finally got an American speaking rep. who informed me that I had been paying double what I agreed to for one of these packages and her answer to that when I told her I had been trying to find out why I was paying so much was, "Oh well. You have been paying it." This company needs to be sued plain as that. They owe me nine hundred dollars. They overcharged me. Watch your bills close if you get them or they will take your money.

DirecTV promised a $0 bill for 12 months. I know it sounds so stupid, but I had been a customer of theirs for years, and was calling to cancel. I was informed that there were multiple discounts that I could qualify for, that would cover my entire bill. Now, me being a pessimist, I confirmed with the retention specialist, multiple times, that my bill, would in fact, be $0. She confirmed multiple times. However, I have been on the phone multiple times discussing this with them, and they will not honor what I was told. Now they want cancellation fees, late fees, and I've even paid them $300 or so, during the past 9 months to keep my programming on, while I disputed these charges with them. I'm so over this crap. They offered something that was too good to be true, and even though I questioned it, and they "confirmed" that it in fact, was not too good to be true, now, they won't honor it. Looks like Dish TV is going to gain a new customer. Peace out DirecTV.

I received a bill in November that was double my normal bill. I called the number on the bill which was disconnected, FINALLY I found the correct number on my own. I talked to 6 different representatives. SOME of them couldn't even access my account. After an hour and being late for work someone was finally able to help me. Now come December. AGAIN my bill was a disaster. I called and again being on the phone for more than hour. I was told my promotion was over. The representative told me that she would give me another one and that my bill would remain the same.

I got DirecTV in July of 2017, didn't have any issues until August 2018. All of a sudden my bill went up $100 per month. I called and they said that everyone gets the NFL package and if you don't want it, you have to call and have it taken off, and because it was on in July, they can't refund me that month. I said, "I understand and I don't want it, please take it off", September comes around, they are still billing me for NFL,

I have a property and my tenants decided to go with DIRECTV. My tenants did not ask where the DIRECTV dish could be placed. Nor did the company ask them. There was already a DIRECTV dish on the side of the house. The bright installer decided to place the DIRECTV satellite dish in front of a gutter on a tin roof that was covered with roll roofing material due to it being a flat roof. After a rainstorm during the holiday it caused a leak on the roof. It took me over a week to get a claim started. I spent a Saturday morning from 8 AM to 1:30 PM being redirected to different departments. Finally after threats of lawsuits someone came out to the property. After their assessment the person that came out advise that the dish was placed on the roof wrong. A week past with no response and still a leaky roof. I called the claims department again at which point they stated they needed a quote from a contractor.

I have been a customer of DirecTV for about 15 years, long before AT&T took over. When first joining the company was great, now that it has been swallowed up by AT&T it has become a nightmare. After recently receiving a letter stating that my present equipment needed to be upgrade I have been trying to schedule an appointment to have that done. It has now been over a week since my first call into the company and I am on call #4. The first appointment which was scheduled days after my initial call, no one showed up nor did anyone have the common courtesy to call me to let me know that the technician would not be coming. After waiting at home for 3 hours after the latest hour given (scheduled between 8 am and 12 noon) I called to ask when or if they were still coming. Was told after waiting on the phone for 30 minutes that the technician would not be coming. They scheduled another appointment.

Today we cancelled our DirecTV because a local company started providing a cable package with internet access. When we called and cancelled, we were told that we could not cancel immediately and would be charged through the billing cycle. A small internet company we also had to cancel somehow was able to cancel immediately. But a big company like DirecTV/AT&T couldn't? We were also told that we would receive a letter telling us how to return equipment or we would be charged for it. They can't give us that information over the phone/internet? Of course with all of the horrible reviews, I am worried that we won't get the letter, or get it past some unspoken date, and be charged again.

I called Directv to see if I was still under contract with them and "Gabriella" stated I was no longer under contract. I said "so if I stop service I will not be charged?" She stated I would not. So after I hooked up with a new reliable service I called Directv back to cancel. I spoke with "Bruce" who told me that I was still under contract and that I owe $100. When I explained what Gabriella stated that I definitely was not under contract, Bruce stated I still owe it and admitted that Gabriella gave me the incorrect info. I stated that is Directv's fault, not mine and that I have acquired new service with another provider based on Gabriella's information. He said I still owe but did tell me how to dispute this which I am doing now.

Added HBO and Starz not once but twice without us asking. The 2nd time was conveniently after we called to cancel our service. Called to complain and then they said the 1st time only said to cancel Starz... I absolutely said both. They wouldn't credit me back most likely because we are in the process of cancelling our service and never gave a reason why the charge magically appeared the 2nd time without us asking. DirecTV is a total waste of money and time. Can watch all the sports etc that you desire with Hulu. Told the gal I spoke with she better be looking for another job because DirecTV will probably be a thing of the past once everyone realizes how easy it is to stream the exact same content at more than half the price and none of the customer service headaches.

AT&T has the absolute worst customer service in the entire world. After calling and visiting with several agents over several days to confirm an upgrade in a remote location, and making a special trip several hours away - guess what - nobody show up. This is after two different phone calls to confirm and two separate chat sessions to confirm. Today, after over 3 hours (yes, this is accurate) in the phone, several more agents tell me they have scheduled for next weekend. So, I will drive the several hours back next weekend and just hope that today’s 3 hour call was with more competent agents than the other 4 agents I visited with last week. Horrible experience - if there were any other choices, I would be an ex-customer. I cannot imagine any customer service worse than AT&T.

First, let me start by saying that I’ve always been a huge fan of DirecTV (growing up, while living with my parents, we always had DirecTV). That is until I became an adult, got married, had a child, moved into a new home and ordered the service myself. First of all, when selecting a TV provider, I looked for the best bang for my buck! A provider that could give me all the channels I enjoy watching, channels that my husband would like, my son and bonus son’s favorite channels (main reason) and also a provider with great benefits! (I mean come on, who doesn’t want that?) So as expected, my first search was DirecTV. I mean come on, I grew up with my parents having that provider, so why not?

Very bad service. Waited over 8 hours for service even though the service tech called me at 9 am to tell me he will be an hour early. Nobody showed. Called customer service 4 times. Keep getting the runaround. They keep telling me to wait for service at 8 pm at night when my appointment was 12 to 4 pm. Would give 0 stars if I could.

I called Customer Service at 1-800-351-5000, two days ago. The person that answered went into a sales pitch for a new customer service contract called Solution Center. I said, "No I am not interested," but the guy kept on talking and would not address my problem so I hung up and called back. The next person, a lady, started the same sales pitch. I said no and she would not accept this answer. She said she would not transfer me to a technician unless I signed up for the service. I did and then was transferred to a technician. We resolved my problem by resetting the receiver and SWIM.

I ordered cable and internet through DIRECTV/AT&T. I hadn’t even had it installed yet and apparently the guy that bundled and sold me the package changed my password and security question. So I had to physically go find the nearest store to fix their mistake and then after two weeks of waiting for my router found out he sold me a bundle but never ordered internet for me. Of course no one knows what’s going on and I can’t get any sort of information from customer service, "No I’m sorry. We totally screwed up." So now on top of that the internet that was supposed to be here that I had to reach out to now wants a $100 upfront fee which was never mentioned originally. You seriously need to get your ** together.

I received a Genie DVR from DirecTV. Shortly after that, I received an email from them stating that the whole home DVR service would be free for 3 months and $3 a month after that. The email also stated that If I canceled that service during the free period, I would not be charged at the end of the 3 months. I called customer service to cancel the service and I was told it wasn’t showing on my account and not to worry about it. Well, after the 3 months were up, they started charging me $3 a month for the service.

Every 12 months, they remove my discounts! I've been a loyal customer for 10 plus years, and my time is valuable! Can't loyal customers be treated the best? Not in this world anymore. It's how much you can take from the person... what can I get past them, even for 1 month. I just want what is a fee, stay a fee, unless I leave. Why not give the loyal customers the discounts, provide long time discounts over time, and keep customers? Crazy, change your philosophy DirecTV!

I have had DirecTV for 2 1/2 years. I have watch OKC Thunder Basketball for 2 1/2 on FSOK-Channel 675. I watched the Thunder Friday night, 1/11/19. I tuned to channel 675 last night - NO Thunder. Message said I have to "buy" the game. Spoke with Customer Service - they told me the game was Blacked Out. Today at work, several of my co-workers watched the game last night. NOT Blacked Out. I did an online chat. She offered me a Sports Package for an additional fee. She would never acknowledge that my account had been changed in any way.

In September of 2018 we got behind on our bill and they shut off our satellite. After a month they sent us a letter saying if we paid half of what we owe they would waive the rest and bring the account up to date. We paid the half and another 45.00. Don’t know what that was for lol. We decided we couldn’t afford 220.00 a month for cable so we cancelled and returned the equipment.

I signed up for DIRECTV with promises of great service, and all I have received is terrible customer service. It started with the technician not showing up and not calling to tell me he wasn’t showing up. I drove three hours to meet him and not a word. I was promised a credit for my inconvenience and then they rescheduled. Every time I call to ask about the credit that has not shown up on my bill or in the form of a Visa card that they also promised, no one seems to know what I am talking about, and I am switched from one department to another until I give up and hang up.

I could not update my account online because they were having issues with the mobile site. They could take a payment over the phone but could not take my updated payment information. So sad when you can’t get people to do a basic job. Do not happy with this company.

Had the service for 9 months. Nothing but issues and then last month doubled my bill. Called and canceled and still they generated another bill and charged me more. Called again and all they seem to do is write notes. Customer service is clueless, cancellation department is does not know anything. Each time I am transferred I have to start all over again. Billing is in India or Philippines and they have no idea about the process. The customer service executive should be fired. How in the world he got this job? Typical phone company. No wonder they lost the landlines business and now screwed up Directv. Too busy getting Golf Tee times. Never will use any ATT service. Canceled mobile after 10 years because of same issue.

This is honestly a scam. I started an account just to get me through the World Cup in June of 2018 and it has been a nightmare since. It is now 1/15/19 and they have charged me for the second time. I canceled it the day after the World Cup ended and I am still getting charged 7 months later. I am not even getting charged once a month - they are throwing in payments here and there. One 3 MONTHS after I canceled and the other was 7 MONTHS after I canceled. It's a joke and to be honest seems like a total scam. STAY AWAY from this place as a whole. Not even the free trials are safe.

After cancelling my account I have made 3 phone calls to pay my final bill. The first 2 calls state it takes 15 minutes to receive the "Final bill" via PDF. There will be a $5 to pay over the phone, which I am unwilling to pay. I normally pay on-line, but after cancelling I can no longer sign into my account. I call back the 3rd time... I am told the email can take up to 24 hours...which it's past. I request another PDF statement AND a paper statement. THEN she tells me I can pay via automated service for no fee and she will transfer me. Only she transfers me to the pay via phone...for $5. I express my frustration and the customer service lady tells me she "will see what she can do" and the line goes dead. TERRIBLE WASTE OF TIME!

We switched to Directv because we were promised the monthly bill would be less for a comparable service. That was an outright lie {it increased by 18.00$} and we were later told by a supervisor that they probably just said that to make a sale. When you call for "another" overbilling or a fake late charge they pass you from one rep to the other, with each one asking for the exact same account info and problem description, then each rep will place you on hold. Their customer service reps will repeat this until you either give up or are "accidentally" disconnected. The only info you get is that you have a contract and it will cost you a lot of money to cancel. Should have went with Dish Network or anyone else! Avoid Directv until they can get it together and quit scamming people.

I'm not even sure where to start. I know that my blood pressure has spiked just dealing with DirecTV today. I moved my services from one residence to another early October 2018. I was asked if I wanted to upgrade my boxes and I asked if I could keep my old. They told me I could keep my old (still waiting on DirecTV to pull this call and call me back). FYI it has been over a month now. The technician comes to my new home and starts hooking up new boxes and said that was his order and I would not be charged. I asked if he could use my old ones and he told me no. He took the old ones with him. So I get a bill with additional charges and locked into another 24 months with DirecTV. In addition they have been charging me for 7 tvs and I only have 3.

I am a long time DirecTV customer. I moved and once I moved into my new house I re-subscribed to DirecTV. They offered me a $300 Visa card for coming back. There was never any mention about having to call them regarding the card. They said I would have it in approximately 6 weeks. I called regarding this 3 or 4 months later since I had not received it. The woman told me, yes I should have gotten it but put in another request to have it sent out. Still no card.

This should be a 1/2 star rating. DirecTV provides horrible customer service and should retire from even answering the phone. The execution of customer service can be compared to a daycare with children answering the phone while they practice reading and wait for their parents to pick them up. They offer a service where you can transfer the billing responsibilities to someone else, say a tenant or family member. I sat on hold with every imaginable department, talked to roughly 20 different reps who all said the same thing, "Sorry", "I can definitely help you with that", "I understand your frustration" to only end up saying, "Oh, you need to talk to (different department)".

DirecTV has been having genie software issues since their software update in May of 2018 causing me to have to reset my box every 3 days to see my recorded shows and to get the genie to connect to the internet. In calling customer service, I was told it was a known issue with the software and they were waiting for a new release. They finally pushed out an update on Jan 9, 2019. With this update, the picture and box lock up after 30 minutes of viewing either live TV or recorded shows. The only way to get the box to work or picture to show is by resetting box.

Made an order today for the first time, picked the entertainment package which online states 40/month, they however charge it at 45/month. Be careful. All packages are $5 more at check out. Also I thought I was getting a TV+ internet bundle when I ordered over the phone, got no internet when I an email receipt, turns out they don't service my area with internet.

DirecTV unfortunately is a nightmare. I have experienced nothing but issues ie. recording, constantly losing signal, equipment failure. Contacting them by phone is an all day event. The bottom line is that they do not value their customers.

I have spent another hour on the phone with DirecTV customer service. I have to call every month to get a credit on a double charge for the NFL package. This time I was told they can NOT fix the problem. I just have to call back every month until the charges stop. I can not get rid of them without paying an enormous fee. I have been dealing with this from Aug 2018 until now and will have to continue until March 2019.

It seems AT&T/DirecTV have "whitewashed" complaints about their FAILURES in their programming coding to Receivers and Genies. For perhaps 2+ months, selecting a recorded show/movie too often results in a black-screen and then a report of "Not Support"! Really, what language was this form of English translated from? This, I've come to read about, is a bizarre issue reported back as far as perhaps 2002! It still EXISTS! WHY? The 2nd reason I'm reporting this is because of DirecTV receivers deciding, by themselves, to re-record ALL the old episodes that I've already watched AND deleted! For this issue, I was forced to call them (~12/15) to complain about lost time to deal with the deletion of re-recorded shows. Some of these show up as "Last Chance"! Some even show up with $$ signs to pay to watch?

I decided to get TV, phone and internet service after speaking with a sales agent for DirecTV. The TV service was turned on very quickly. However, the phone service was subcontracted to my local telephone company who told me they couldn't provide the telephone service at the rate quoted by the DirecTV rep. When I asked about the internet service, I was told I had to contact AT&T. AT&T informed me they couldn't provide internet service in my neighborhood. I canceled my DirecTV service and arranged to move to Spectrum. Now several months later I received a collections notice from an agency working on behalf of DirecTV. I called the agency, they took notes and suggested I contact DirecTV also. I spent 90 minutes on the phone last night getting handed off to one DirecTV rep after another. The last one told me the $420 cancellation fee was defensible and that I had to pay it. I will never do business with DirecTV again.

My name is Cynthia ** and I have DirecTV in Harnett County NC. I've been with this company for over 10 years. This past year, there have been constant monthly increases to my bill. I called in the beginning of December to get this corrected. The rep offered me the sports package free and lowered my bill to 131.00. In January I get a bill for over $200. I called and asked them to correct the bill. A week later I receive a late Payment notice for $198 and my account balance said over $430. This is ridiculous. I contacted them twice today. The first rep offered me a chance to work it out with an account manager and was going to send me shipping label to return some old boxes. The transfer didn't go through and we were disconnected. The second rep Dan hung up. Something needs to be done about the customer service and billing team this definitely has me done with DirecTV.

I had been a 14 year customer of DirecTV and had never had an issue with their repair services. In November 2018 I had a Genie unit fail. They sent replacement and scheduled a technician to arrive in three days and dropped shipped a replacement unit which arrived a day before technician was scheduled to arrive. As it was a simple disconnect old unit and hook up new unit I followed the activation guidelines and tried to activate unit. I called the activation number. The technician tried but couldn't activate the unit and would ship a new replacement. I informed them that the as scheduled for next day. Tech arrived and was able to activate unit. Three weeks later I turned on tv and got message unit was not activated.

Nightmare is the only word to sum up my past 14 months with DirecTV. Forget the fact that I have been an AT&T Cell customer for the past 15 years. Initial salesman “ Mark **” and his supervisor “Paul” completely deceived me. When I called and talked to a min. Of 8 different representatives (all of whom I got names and ID numbers); Over the course of several months and they each said it was being sent to the escalation dept. team. I was to receive a phone call back. 14 months later I’m still waiting. All the hours on the phone with these people was a complete waste of my life. I was happy to pay the cancellation fees to be done with this deceptive company. I’ve also canceled my AT&T security service and am canceling my long time cell service with AT&T before month end. Never again will I give AT&T one red cent of mine. Boycotting AT&T forever and will not miss the nightmare of AT&T.

I decided to get DirecTV back at the end of June 2018. I was quoted a price for my DirecTV channels, internet and home phone in a bundle. I even asked to make sure before I agreed to the deal. So imagine my frustration having to call EVERY month about my bill being WAY more than what was quoted to me. And EVERY month they say something about a "rebate" and Every Month the bill is different and way more than I wanted. So today, I unhooked it all. I called to cancel and then...THEN they actually wanted to help me find the right package for me. Where was this offer EVERY MONTH BEFORE? I have been saying since the beginning that all I wanted was my local channels and a few cartoon channels for my kids and maybe a Hallmark Channel. Give me 10 to 12 channels of what I watch and forget the rest. Why couldn't they have helped to begin with months ago.

I moved into a new house and they told me it will be installed in 2 days, 2 days turned into 2 weeks and even then my services didn't work. So I called for troubleshooting and we got disconnected. After that the next day my services was cancelled. So called back. Had to pay 125 to restore my services and had to wait 4 hours to restore which after 2 days is STILL NOT RESTORED SO AGAIN I'M ON THE PHONE AGAIN. And my services still are not working and no credit is awarded to me and they also tried to put HBO and more on my bill and I'm having to call for that as well. They suck and after it's all done I'll never recommend this to NO ONE! IT'S TRASH.

They suck!!! I have spent over 4 hours in 24 hours on the phone with them and all I get is someone from another country who I can't understand. They can't seem to fix anything and all they say is that they are going to escalate it. They won't even schedule a technician to come out!!!

DirecTV has horrible customer service!!! The worst I have ever experienced. We had an appointment for an installation between 12-4. Regardless of our time or commitments, no one showed up and no one called. When we spoke to someone with customer service they could not understand what the problem was... Are you serious?! Then the customer service representative shared with me I need to update my password and security question... Again... Are you serious?! Then she told me the technician was having technical difficulties. I asked, why did no one call or contact us, tech or company. Her response... silence and that someone would contact me hopefully within an hour but no one was coming out to install anything today.

Save yourself a gigantic headache!! Do not order DirecTV! I waited an entire day for installation only to have it cancelled. I set up a second appointment and guess what? Same thing. I decided to cancel after waiting 10 hours for installation. It took almost one whole hour to get someone to cancel. Save yourself the aggravation. Don't bother.

I am brand new to this service. Our options are limited as I have a remote job and am in our RV a lot. Ordered DirecTV because it can move with me. It said to schedule appointment online, but the online scheduling portal has been down for the last 4 days. I have called 6 times and spent hours just trying to scheduled an appointment for installation. They said "a tech will call", then they said, "we are going to expedite", and I am currently on the phone with them as I type this, trying to do the same thing, 36 minutes on hold. She tells me they have no appointments available, can't see any prior notes, and for the first 3 calls, they shuffled me around to several people because they could not figure out who was even responsible for the installation! I am beyond irritated now.

If you can avoid using DirecTV, do so. We got them originally for the NFL package, but their customer service is so horrific that I cannot wait until our contract expires and will be immediately changing service. Their system apparently doesn't record any notes so you will have to spend hours on the phone any time you need a service call or change on your account. I've been on with them for over an hour just to change our address, and this is the 3rd call that I've had to make to try to get our address updated. I also had a technician that was scheduled that went to our old address (even though I spent over 20 minutes on the phone with them yesterday updating our address), and then refused to come to the correct address. I just can't tell you how bad this company is. Avoid them like the plague if you can!

Been a customer for over 11 yrs and moved service in 2017. Due to financial reasons, I called to cancel and was told I would need to pay early termination of $180. I was never told that when I moved service and added a second TV that it would reset my agreement. My bad for not catching that but pissed that my 11 years of loyalty - always paying on time - counts for nothing. Supervisor in customer service said that "there's nothing I can do". Glad I left them.

My elderly mother discovered today that she has been paying $48.99 monthly for six months $293.94 in total for NFL Sunday Ticket which she absolutely did not order. I was on the phone with them for five hours and they would not refund the almost three hundred dollars they so deceitfully received from her. They said NFL Sunday Ticket was free and she agreed to it a year and a half ago and when the free year was up it automatically renewed for $48.99 a month. She one hundred percent did not consent to having the package for free and she absolutely did not give consent to renew it. She also did not get a renewal notice telling her if she did not cancel the free package she would be required to pay almost fifty dollars a month from her less than poverty level monthly income. I feel they are preying on her because she is elderly and thought she would just dismiss the whole event.

I called DirecTV customer service to get a remote control replacement. I have been a long loyal customer and never dreamed being treated so poorly. I called about 2 weeks ago and was told that I needed to call while I was home to verify that the remote actually didn't work properly. That was actually a lie. How are they going to determine that the #8 and #9 button doesn't actually work. I called tonight and they wanted to charge me for a new remote that wasn't damaged, but wore out. I asked to cancel my service as the fees were getting too high anyway. I also don't want to pay for future modems or other DirecTV systems that wear out. Guess what! I sat on hold for the next 40 minutes. Finally, I was able to explain my frustration only to be forwarded to another Dept. Yes! Still on hold! Total investment with DirecTV tonight? 51 minutes and no farther than when I first called. Don't use DirecTV! You will be sorry!!!

DirecTV no showed on their install 3 times, that’s including 1 no show, 1 we are on the way (lie) and 1 time saying they didn’t have a authorization letter after they told me they didn’t need it. After the service was finally installed they guaranteed me $25 credit a months for 5 months. Well they can’t find where they told me that and they guaranteed me HBO. And guess what? They can’t find that either. Can’t wait till my contract is up. I wouldn’t use this company!

We have been with DirecTV for 12 plus years and Since AT&T bought them it has been downhill. In the last 6 weeks I have been dealing with them. First was a remote, they sent got next day, would not program. They helped me on the phone and chat, they decided it was our receiver so said would sent and have next day. Next day came nothing, next day nothing. So the next day called. Said was a technical problem but we would have next day.

I was on auto paying as we had the basic service then after two 1/2 months I see a late fee of $4.25 and find out that whomever ordered HBO and Cinemax and therefore my payments were not covering the billing amount. Of course when calling them to complain they tried to sell me other services like phone and said it would take ten days to review.

Took off work to for someone to come out in work on our satellite. They said they would be there between the hour 12 to 4. Fake text my husband and told my husband they would be there at 4. No one showed up. Call my husband again and told us the technician was on his way and if we had animals put them up. He will be there at 4:40 to 5:00. Me and my husband both look out the window and left the front door. No technician at 6:00. We call customer service and the technician said he came by the house and no one was at home. That is the biggest lie. It was raining hard and his lazy ** just didn't want to get out in the rain. We've been without satellite ever since Monday evening. Now we got to wait till Saturday morning to get our cable back on.

I have been with DirecTV over 15 years and I really can’t believe how bad the service has gotten. I call them every year and ask for promotions. I was given a promotion for $60 off a month for 12 months. In 10/08/2018 I received the email from them congratulating me for my loyalty reward that would be effective for 12 months. They honored it for October and November but that is all. I spent 4 hours today trying to resolve the issue only for them to say it’s no longer available. They do not want to see the email that I still have and will not give me a supervisor to forward it to. Beware that if they offer a discount they can change their mind and pull it from the system anytime they want. Even though I have the proof they do not care. It would cost more in legal fees than it would to just pay them. Now they will lose a lot more than they would have by honoring their word. I would stay away!!!

I have been back and forth with customer service and retention and loyalty department for over 3 months. 10/24/18 someone from loyalty and retention was suppose to settle my increasing bill. I made an agreement with this person for the settled amount. October and November of 2018 was correct. December, I paid a different (lower) amount, because that is what the system generated on December 9th 2018. January 2019, my bill is $18.92 more. This is what put me at odds with DirecTV, overcharging me. I had auto pay before, this is why I canceled it. DirecTV, stealing my money. I am owed $18.92 DirecTV. If it's not the overcharge, it's a worker ripping senior citizens off, buy selling them a product that they already have. That's what happened to my mother on 12/22/18, by John from AT&T. Sold her a system she has already, and upped her bill $5-$10 more a month. Wow Direct/AT&T. It's that bad, you swindle senior citizens.

After working with a service rep that repaired two of my boxes online on 12/29/18, I received an email from DirecTV, stating that I signed up for a protection plan. I called customer service to be removed from the protection plan that I did not authorize or discuss. Customer service verbally agreed to remove me from the plan. I asked for a follow up email to confirm that I was no longer responsible for the plan that I did not order. I have not received any written confirmation of the verbal promise to be removed from the protection plan, as of 1/2/19. Be proactive when seeking help from DirecTV. Do not allow them to “slam” additional products or services you do not order.

When we called to cancel our service, they hung up on us the first time I called. I called again and it took 34 minutes to cancel the service. During that time they pushed us to not cancel. We told them to cancel on the 6th of January and our service was cancelled on the 1st, not the 6th. We were told that there is discounts available, that we were never told about until we were there to cancel. Then they said if we took any time to think about it they might not give them to us. I believe that this is a deceptive practice to do to your customers. Ever since DirecTV was bought out by AT&T the service has been downgraded and pricing became deceptive. The cancellation date of Jan. 6th was mentioned 3 or more times.

After telling an AT&T operator/sales person not to send a tech because by ordering it through a representative I did not get the free $19.95 activation. Why order something from an operator if the online deal was less money. Doorbell rings a couple of days later and this DirecTV installer insists he has to come in and install equipment because he got an order to do so. I told him my equipment was owned and he pushed his way in to look at equipment. He then went on to tell me that no one owns DirecTV equipment except for DirecTV.

I have been a DirecTV and NFL Sunday ticket subscriber for several years. DirecTV has twice now had a dispute with the local NBC affiliate and as a consequence does not broadcast our local channel 5. NFL Sunday ticket does not broadcast any games shown on public TV. Consequently the late Sunday night games are not available even though DirecTV advertises every game every week. Also it does not broadcast playoff games shown on NBC. No refunds, no adjustments just dishonest and false advertising. I am dropping DirecTV and the NFL Sunday Ticket. It's not worth the cost and the frustration. This is an easy fix. Broadcast all games on the Sunday Ticket if they are unavailable locally!

We have been with DirecTV for over 15 years and I agree with other that since AT&T has taken over the service is absolutely terrible. There is essentially no availability to access anything on the computer or iPad despite the service supposedly available, we pay nearly $400 a year for the NFL package yet trying to access it anywhere other than the TV does not work, and it's just amazingly terrible. I'm done. Switching to cable. DirecTV is just not worth it anymore. I just can't stand it and am incredibly frustrated. For those considering DirecTV - DON'T DO IT!!! It's a miserable experience.

We never ordered the NFL Sunday Ticket. They added it on automatically... Months ago I called and cancelled the service after I discovered it on my bill... After waiting on the phone for over a hour they said I would not be charged anymore which was a lie since they are still charging $50 a month for the service we never asked for and do not have... I have called three months in a row now every time a different story. They lie & cheat and if I did not have a year left on the contract with them I would cancel the service immediately. BEWARE!!!

I have/was a DirecTV customer for 16 years and at multiple residences. Since AT&T took over the company has lost it's business and ethical compass. I have been on the phone with them 1-3 times a month over the last 5 months for multiple issues. Last issue, Upgraded my service by adding the sports package (free for 3 months).

I have never written a review but today is the day. I was convinced by AT&T to change service from Xfinity to DirecTV as a bundle service. I have been with ATT for 15 yrs but they have become the worst company I have ever dealt with in recent years. I ordered DirecTV and received promotions for Premium Channels and apparently NFL package. After promotions were over, I ordered Stars only to remain in budget. Months later my bill started to steadily increase and I could understand why. Once I sat down and really reviewed my bill, I noticed the NFL package was back! I called to ask how and cancel the package and was told it’s automatically renewed. If I didn’t want it I would have had to cancel it by a certain time which is too late.

I got my annual renewal notice about Sunday Ticket, which I had been a subscriber to for more than a decade. Each year the renewal price shoots up about 50%. I called to cancel and they did not try and talk me out of it (which is fine. Plenty of other options out there). After confirming with the agent on the phone that I had cancelled, the very next month I receive an installment notice for Sunday Ticket. I call and over an hour later, they have me pay the full amount with promise of a credit the next month. The next month, I have my bill credit but the next installment payment is included. I call again. Another hour long wait to get it fixed. Next month, the same thing happens. It happens every month except for November.

My DIRECTV recently experienced a hard drive failure as indicated on the box. DIRECTV then tried to remotely reset the box which only worked for a few hours. One would think that a hard drive failure can't just be reset remotely but they told me they had to go thru their protocol which I had to sit thru twice. I then urged them to send me a new box right away because it was college football bowl game season and wanted to record games for my son. I was assured they understood my timing issues and would receive the box the next day which would have been the 29th. I'm not told I won't receive the box till the 31st. Be cautious when the rep tells you they understand your problem and can help you - that is part of their script.

My name is Hamilton. I've been a loyal customer with DirecTV since 2010 and never had a complaint. After AT&T took over I've had nothing but problems. I Can't order PPV or movies on demand. I spent countless hours and days on the phone with incompetent agents to try and rectify the problem only to be transferred to different departments and connected to even more incompetent agents. Last night the same incompetency resulted in me not being able to watch the UFC fight. I had enough. Cancelling account tomorrow. Don't do business with AT&T.

Updated on 12/31/2018: Ok, so with all the bad experiences happened in the last 3 days, I have decided to call and terminated my service with DirecTV. On the phone, I found out by replacing my 10 years old receiver boxes, I were automatically signed up for a 2 years contract with DirecTV! Now, if I cancel the service, I will have to pay for the contract penalty and my ATT internet bill will go up monthly due to "bundle plan" dropped off!

I do not usually write a reviews but because of the circumstance I am encourage to do so. I signed up for Directv through Costco at Great Oaks San Jose on Nov 17 to be installed on Nov 28 1 to 6 pm. The tech call to confirm around 5 pm. Few minutes later he called back that he can not keep the appointment because of car issue. He told me that he will call me the next day to come and assess the site. Received no call or update the next day. Made another appointment for install for mid Dec. The same thing happened, no updates, just no show. Made a 3rd call on Dec 24 for a Dec 29, 1 to 6 pm install. I made 2 calls to the office that morning of Dec 29 to confirm the appointment and the office said the appointment is on.

I ordered Directv on Dec 28th. They were suppose to be here to install Dec 29 between 8am - Noon. I called in at about 2 because nobody had shown up. After trying to contact an actual human before I finally got somebody they barely spoke English. I explained my issue then he tried to sell me internet. I was told I would be contacted by the installation supervisor within 30 min. Never heard anything. Called back 2 hours later same deal, 1 hour later same deal. Spent all together 3 hours on phone, nothing was accomplished other than me getting furious.

Good luck trying to actually get to talk to an English speaking American. Made 4 separate 1 hour phone calls to resolve lowering my price since any new customers get great deals and me a 26 year customer of DirecTV gets screwed. It takes several tries just to get a human on the line and if you are lucky enough after 1/2 hour you typically get someone in India or the Philippines. You can barely understand them and then they will continually transfer you to another department. 3 nights ago I was transferred 5 times in a hour conversation. My son canceled his DirecTV package today and I will cancel mine next week. If you call you will regret it because you will be lucky to get someone that speaks clear English or someone that really gives a damn. You will get sent from AT&T to Uverse to DirecTV and then 3-5 people at DirecTV.

My mother had bad car accident (78 years old) 10/9/18 and her children needed to clean her home as she, after being in hospital for 3 months will be moving to a nursing home. She had recently switched to AT&T/DirecTV and we needed to obviously cancel. I spent an hour first time and was transferred to 3 different people and I requested from last person that $200 cancellation fee be waived due to circumstances & he said first person could have but now we'd have to wait for bill. I called after receiving bill and because I didn't know pin # they would not help (my mother knew nothing of pin #!!!) I would never use this company! I think it is shameful they would do this to an elderly woman! My sister and I both had financial power of attorney but they did not care.

Need repair to cable, not something I can do. Called CS, woman tried selling protection plan. I said no, several times. Before she would connect me to repair said, "let me get info for plan". Told her no & I would call back to talk to supervisor. Hung up, called again & asked for supervisor. 2nd woman tried same thing, kept talking about protection plan. I said no and again asked for supervisor. She said her supervisor wasn't available. I hung up. Now I have no TV &, obviously no way to get to repair. Main office closed. Things like this make cancelling DirecTV & going with DISH desirable.

Never had a problem with DirecTV, till AT&T took over. As NY snowbirds in FL we would suspend our service in NY and restart it in FL for 6 months. When we return back to NY, we reverse the service. This time I have spent 5 days and countless hrs. on the phone talking to 20 people from customer service, to being put on hold for 30 minutes, and being switched from one department to another. 5 days of total frustration and NO TV Service!!! Today was the last straw, I won't deal with these people anymore. Used to be, when I'd call to start service, 10 minutes later we had service. Now 5 days later, No service. DirecTV and AT&T can stick it, they lost a good customer. Signed up with Xfinity today.

Since the merge, DirecTV customer service is absolutely awful! The contact information provided is inaccurate. The 1-800 numbers seem to be mixed up. Once you’re finally able to speak to a representative he/she lacks needed information to resolve the issue. What a total disappointment!

The best way to make DirecTV/AT&T pay attention is to file a complaint with the Federal Trade Commission, here - https://www.ftccomplaintassistant.gov/. When they get enough complaints they will investigate and hold them accountable. The horrendous customer service is the whole reason I decided to cancel services, DirecTV's bait and switch tactics ending promotions early, and call center tactics are just unethical.

I have had many issues with DirecTV. We have been with DirecTV for many years now. I have a problem when new subscribers get the deals and the veteran subscribers do not benefit from those same deals. I also find it insulting the price that we have to pay for TV. I remember when we could watch TV free of charge. No we didn't have as many channels, but we also didn't have to pay all of the extra charges as well. I have the total choice package. The package says that it is 85.00 but it turns out to be over 130.00 a month. All of these hidden fees are killing us. We are a low income family and are contemplating using another provider or turning the TV off altogether.

They sent me an email stating I would no longer be receiving local channels that I need to call and set up an appointment to receive a new box. In return they would give me HD for free. All this is bogus, I called to set up an appointment and they told me I was not eligible. DirecTV are liars and all they want is to get you to sign up for more services at a charge. I HATE THIS THEIR SERVICE. Customer service is a JOKE.

We called DirecTV to help us connect our receiver and satellite to our RV while snowbirding. We were given a few suggestions as to why it wasn’t working. They were of little help so we were scheduled for a service call two days later (between 8a and noon) and had to sign up for 8.99/mo protection plan. On the scheduled day, we received 3 calls/msgs saying they would be here soon. By 2:30p, no one had arrived. We called and got the runaround for 1-1/2 hrs, one rep saying they didn’t show an appt, another rep saying they could send someone out four days from now. Another saying they couldn’t find us because we were in an RV park. (We had explained to the tech where we were and had given him our lot number). Finally we were told all they could do was cancel our appt and we would have to talk to an RV vendor. I asked what that meant and she didn’t know. We are more than mad and are considering changing services.

Every month I am locked out of my DirecTV account, which delays me paying my account. The lockout lasts 24hrs after which I am only given 1 opportunity to log in and I'm locked out again. This seems to happen when I am using my Verizon phone. Hence I am slapped with late fees or wait on hold for generally 10mins sometimes 18mins to make a payment. There is always a high volume call warning when I'm trying to pay my bill. I am then asked for my phone number to verify my account and get to experience a month's worth of AT&T solicitation calls. I tell the AT&T person I do not want any solicitation or any contact from AT&T but I am still subjected to solicitations. This type of business practice is horrendous and just proves AT&T is a bully.

Since October of this year, these services were added to my account WITHOUT my consent. I DO NOT need it, and I did NOT request for them. Once I received the bill in late November, I called customer service line to request for those to be removed. And I was told that it will be removed. Then in November statement, I found out that they weren't removed as the CSR claimed they should be. I called the number as shown in the image, once again request for the removal. I was told on the phone that they will be removed soon, and I should get pro-rated credits for those additional services. Now I just got my December statement, still NOTHING changes, and I'm still being charged for those services. You guys (DIRECTV) added extra services, charged me for something I did NOT request or needed. And LIED twice about it when I called in. I need someone from DirecTV to reach out to me on how to contact to get this resolved asap please.

The worst company I have used in my entire life. Terrible TV and internet service, and I would say the customer service was worse; however, that would be inaccurate because the customer service was absolutely non-existent. This company does not serve the customer, but rather it serves to make the customer want to throw a brick through her own window. The saying that it is important to count your blessings is true; one of the biggest blessings in my life is the fact that I will never have to use this company again. P.S. I rated this one star because zero is not an option.

I have found it absolutely pathetic in dealing with DirecTV. I have had to sit for over 5 hours on five different occasions waiting for a technician to show up to resolve issues or set up a new 4k box, only to have them call, after sitting for the 5 hours, and say they don't have the proper equipment or cannot show for their appointment. Then when you call in and try to talk to customer service, IT IS A TOTAL JOKE. A THREE-RING CIRCUS. No one seems to know what to do and absolutely abuse their customers. I have felt the knife twisting in my back by the lackluster efforts that I am SO beat down. It is also funny that you can always find your way to the billing department without any problems though.

I was offered cable only for around $40 monthly. I paid the start up costs that totaled almost $200, then the $40 for one month, $50 the next month but realized the service sucked. I got far more channels for far less with Spectrum, and Charter Spectrum cable and internet are so much better. When I tried to cancel the first time, the lady on the phone said she would give me the upgrade for only $20 monthly for a year. The following month I get a bill for almost $200 saying I was past due. When I called them back regarding the deal; everyone acted as if they had amnesia, and said I had to first pay the $200 charge to get the $20 monthly service upgrade.

We just got the bill and because the promotion expired they are charging double, it is outraged we had to change to Basic but they wont give us any money back, being a senior on a budget is terrible. Cant wait to take them off.