DIRECTV Reviews

Stay as far away from DirectV as possible. I tried to cancel and they gave me a full blown 20 minute pressure. I canceled in December and they told me since it was past my billing date by 5 days, I need to pay for January. Okay fine but now I find out I also need to pay for February. Keep in mind I canceled December 20th so I end up paying for two months of no service. I called today 1/20/20 to find out what is going on with my account and I ended up getting disconnected! Try any service other than these guys.

Wish there was a zero star option! Every one star review embodies everything you need to know about this company. They charge for subscriptions you didn’t request, attempt to extort late charges for these same services after hours on the phone with customer service and unilaterally renew you into a new 2 year contract when replacing defective equipment. Every site providing reviews have one thing in common. All give this company a One Star!

So I have been a DirecTV customer for over 20 yrs. I cancelled my service over a year ago because you get nothing for the amount of money you charge. After months I get a collections bill for $50 that you say I owe. I was never sent a bill or an email, phone call, nothing. Now you have a collection agent harassing me every day over 50 bucks. And you have sent it to my credit report on top of that. You are a Multi-Billion dollar corporation and you are willing to pay a collections agency hundreds of dollars to collect 50 bucks from me. That just goes to show what a bunch of money hungry scumbags you people are. Good luck. You are not getting my $50 dollars. You need better business practices.

I’ve been a Directv customer for about 20 years. As soon as AT&T stepped in and took over, the entire operation went right in the crapper. What’s wrong? Everything! I can’t even get them to give me a new receiver to add an additional tv to my home. This is literally adding more money in their pockets and they can’t even do that right. They schedule appointment after appointment with a four hour arrival window and nobody ever shows up. Then they call at the end of the four hours to reschedule and tell you a blatant lie (as confirmed by an AT&T employee privately told me) that their warehouse didn’t have the equipment. This happened to me about five different days in two weeks! Stay far, far away from all things AT&T. Get any tv service but theirs. I’m dreading canceling because of all the reviews I’ve read about getting billed and harassed after canceling, etc. Anyone want to do a class action lawsuit?

Directv mini Genies are horrible. They can’t communicate with the main box without cutting out constantly through your program. They reboot themselves trying to reconnect causing you to miss half your shows you are watching. Techs have come out and says we’ve recorded too much and overloaded the main box that communicates to the other receivers. They proceeded to delete most of the recording saying that should solve the problem, but that same week the same problems were occurring. They say you need to manually reboot the main box every so often to “reset” it. Very unreliable! They came back and replaced the receiver to a brand new one and said that should take care of the problem. That same night the shows we were watching kept stalling and cutting out. So frustrating! I would not recommend directv to anyone and would say stay away if you don’t want to hassle constantly with getting help that doesn’t really help.

DirecTV is terrible. It sucks that it’s one of the few services out there. We have always had trouble with customer service. They say one thing and do another. We are moving in a week and my husband figured he would get a head start to shut down our services for SATURDAY which is a few days away. He told customer service multiple times that we aren’t cancelling our services for another week. What does directv do? They shut it down that evening. This is not the first time they have screwed up. There were a few other occasions where they screwed up the package that we ordered, channels that we requested, and we had problems with our bill. I am so happy that I never have to deal with directv AGAIN! We will be moving onto a new cable provider and will not recommend DirecTV.

I have been a DirecTV customer for 2 years after being with a cable company for years. I enjoyed the programming and the genies first other rooms, as well as the DVR feature. Once my promotion period was up, I made a call and they applied a loyalty discount so that my bill would be what the initial discount was. Awesome! Fast forward another year, I get notification that my bill will go up again. I call directv who basically says ‘sorry, but you can lose some of your shows and save money.’ I tell them to cancel.

I am not sure how they can tout their excellence in customer service when they continually raise their prices and give you the runaround on the phone when you call. We finally cut the cord with them and were told on the phone that we did not have to return our equipment only to receive an email the next day that said we did and to go to this website for step-by-step instructions and to print a pre-paid label. WRONG! It was another phone number to call their so called excellent customer service department which I was on for 28 minutes and got absolutely nowhere!! If you promise to do something, do it, plain & simple!!! In my book they are far from rated #1. If I could have given this no stars I would have.

Had DirecTV for 5 years. I found that YouTubeTV was less than half the cost per month so I switched to it however there were lots of problems discontinuing DirecTV service. The worst was that they billed me an extra month beyond my disconnect time. Billing was paired with Century Link for the network services. When they charged me an extra month I called both and each said I had to talk to the other thus neither would address the over billing of over $100. Customer service agents also gave conflicting information and and were hard to understand as they did not speak English well. I have switched to YouTubeTV $50 per month which charges less than half DirecTV for equivalent channels plus they have a tremendously better user interface.

When ATT bought DirecTV the service became terrible. Started by losing the ability to purchase UFC events and then lost contacts with both FOX and NBC. When I canceled I followed all procedure to include turn in of equipment. ATT attached numerous erroneous charges to my account. I tried to deal with their customer service but zero help. Now ATT threatens collections. This is how customers are treated after 15 years of loyalty. Horrific company...

I called to cancel Epix, Show, Cinemax before my 3 months of being free was up and they charged me for Epix anyway. I got billed two months in a row, and one of those months they billed me twice for Epix! Then I got charged for Hockey automatically that was $165.00 (even after I previewed the bill and told them I don’t want it). They automatically took money from my bank acct but wouldn’t put it back! I got a credit on my bills but said they couldn’t refund my money. I never agreed to the ice (hockey channel) in the first place! I suggest you don’t do auto pay because they take out whatever money they want and then don’t give it back! I’ve called in several times to just show on my acct they’ve done anything to fix the problem (they credited my DirecTV acct not bank acct). Lots of time wasted! In my opinion this is fraudulent. They deserve a lawsuit! Watch your bill closely! Sincerely, Eyes wide open.

We experienced frequent outages with Direct TV. The outages are never a few seconds, they are always anywhere from 30 minutes to two to three hours. I paid the extra monthly maintenance service fees to get assistance from them, but they consider eight days response time as adequate. When I cancelled they refused to pick up the dish. They also say they are not responsible for the repairs to roof after removing the dish. I see other neighbors who have a dish but they say they don't have Direct TV, they are afraid to remove the dish because of certain damage. Never again.

Your company is horrible and I will spread the word all over Social Media. I will let people know how I have been Treated by DirecTV. I am a Disabled Marine Veteran and in a Hardship Situation. Your Reps didn't even try to help. They were rude and horrible. To tell me you are going to charge my debit card without my permission is wrong. But I will let people know who your company works. I would not recommend your TV service to anyone and will deter anyone from going to DirecTV. I will post on social media every day till I get my point across. You were suppose to send me a letter 7 day after 12-9-2019. I still haven't received it. Such great business practice. I don't think so. It's Principle for me now. My name is John ** and my number is **. I absolutely can't stand DirecTV anymore.

This is the absolute worst company ever. The dish always went out for storms (I get it, it's a dish). It's overpriced and the customer service (which they claim to be the best, is the absolute worst). I canceled my service back in September and returned my equipment via UPS... as instructed! It is January now and they keep claiming that they haven't received my equipment and now I am getting threatening emails from ATT saying my credit is at risk for charges that have not been paid. Are you kidding me???? I spoke to five different people, INCLUDING A MANAGER, saying the charges will fall off. That's a blatant lie!!!!

Worst customer svc ever. It's gotten nothing but worse since the ATT merge. They automatically signed us up for NFL Sunday Ticket, and have us until October to Call and cancel. I canceled it when I got the notice, in July. Now they are refusing a refund for the 3 months we got charged anyway. I canceled months ahead of time, still got charged, and now refused a refund/credit. Even after speaking to a supervisor. WHAT ON EARTH??? I will be canceling my svc immediately, and have been a customer since the inception in the '90s. I suggest everyone watch their bill very closely.

I had DirecTV some years ago but canceled it because of excessive service interruption due to rain and snow. A sale rep told me that it was a new dish that don't allow snow to build up so I was sold. Day of install I asked the tech about The new dish and was told it's no such thing, that was Sept 19. Called the next day to report that I was lied to and was returning the equipment. That's when the phone tag began, for the next two hours and four to six different later I was told, "Since you only had the service for one day it would not be any further changes." End of story so you would think. Late Nov I received a final notice stating I owe over 500.00 for early termination of service the same one day service I was no further changes will be applied to this account. This company is horrible. I wouldn't recommend them to anyone I care about, stay clear and document every interaction with reps.

I've had DirecTV for 3 years now. I was told when signing up that my cost was locked in for 2 years. I received an Email stating the cost would increase after 1 year if I didn't sign up for additional services. I called 2 different times after seeing that and was assured that my cost couldn't change for 2 years. After 1 year my cost increased $55. After the 2 years I wanted to cancel but was offered HBO & Showtime for free for 3 months. I soon discovered it was not fee at all. My first year was $80 a month now my bill is $150. I switched to Dish Network then called to cancel DirecTV. Nikia told me that I would be receiving a refund card in the mail for the 13 unused days of the month. I received a call the next day saying I had to keep and pay for the service through the end of the billing cycle. He said DirecTV gives no refunds. My next call will be to the FCC.

I needed tv & internet. Agent informed me that they did not have DT in my area, but can sign me up with Frontier Communications & that they would be charging me $75 for installation & DT would give me $100 gift card to cover it as well as the$100 gift card for new contract with them. Well 6 months later I still don't have the $100 gc for frontier comm. I asked them to listen to the recording of when I 1st called to verify that that is what I was promised. Today I was told that I would not be getting that card & given a $25 credit. SO DON'T BELIEVE WHAT THEY TELL YOU. GET IT IN WRITING!!!!

I had a credit card compromised and missed the fact my online payments (over a decade of on-time payments) were not happening until a few weeks after they suspended my satellite service. I called and paid the back bill and at the time CLEARLY stated I wanted to terminate the contract at that time. The company REINSTATED the service in spite of my direction and are now billing for a service month I did not use or was even aware of. I have had multiple communications with them and they admit the record shows I requested termination of services but refuse to credit the account. FRAUDULENT!

My wife and I were DirecTV customers for years. Then one day we sold our house and traveled in our RV. We contacted DirecTV to stop service. The representative that we spoke to advised us just to put the service on the suspension to be sure we didn't need it in the future. They told us that they could suspend the service for a year. Then after one year we contacted DirecTV and advised them that we were not going to renew our service The representative on the phone indicated that she understood and noted the account. A month later we received an invoice for services.

I had contacted Directv back in June when I lost my job. I was planning to cancel my subscription, but they kept working with me to lower the price when I explained that we were only going to be living off my hubby's disability check (which isn't much). I finally agreed to keep Direct when they got it to a price I could afford. I was then gone for quite a few months and had my grand-daughter making the payments for me. When I arrived back home, I found a disconnected service, and a 200.00 + bill. I went online then (I had no service while I was gone) and found that they had raised the price over 60.00 per month while I was gone. I went on their website, and jumped on their chat option. Well Agent Ken was very rude, told me there was nothing they could do, and that I should just cancel service (although I would still be responsible for the 200.00 + bill).

Back in October 2019 I started looking into alternatives to cable. We had just bought a 2020 RV. AT&T sales staff on Cumberland street in Lebanon Pa was friendly and appeared knowledgeable. I specifically asked about using my phone to hook up to my RV tv. Was told that since I am a long standing customer with AT&T I would not use any data if I downloaded the DirecTV app. Signed up Nov 2, 2019 for home. Beginning of December went out with the RV. Purchased cords that AT&T salesperson told me to get. Lo and behold. Could not get many networks. Got back into town and went to the ATT Store. The Asst Mgr told me that I need to download apps for networks and without WiFi I would use data. He then offered me a “deal” by saying I could pay between $30-$50 more per month for unlimited date. Not happy at this point.

I have been a customer of ATT for cell phone for 25 years and a on and off again customer of Directv for the last 8 years. The last 3 years have been horrible. They put equipment in my house that sometimes worked and sometimes didn’t, but after a year of technicians coming in and out and me finally canceling they upgraded me to their new system HS17. This system worked very well for a year and then one day it stopped working. I sat on the phone for an hour while they tried to troubleshoot the issue, and still nothing worked. The person I spoke with said the main box is probably broken and needed replacing. She gave me two options I could either pay a couple of hundred dollars to get a new one or add the protection plan to my account and they would replace it free as long as I kept the protection plan for 3 months.

DirecTV is a money gouging company they raise your fees mid contract by $80 a month and then charge early termination fees when you cancel. How can they get away with raising your rates and expect you not to leave and then charge a termination fee when you do. They can do what they want to your rate and still charge you a fee for breach in contract is totally unethical. They should be out of business and I hope to see a class action lawsuit soon.

I signed up with DirecTV December 2018 which gave me 3 months of free movie channels. I've called them monthly since February 26 2019 to cancel my movie channels and they are unable to cancel them. After spending over 30 hours on the phone with them over the past year, I asked them in November to cancel the account. They couldn't cancel the account either. They receive the same error message. Apparently the service tech put in the wrong service address and for some reason they can't update it or make changes to my account. I told them I wasn't paying anymore until they could fix it.

I canceled my service 2 months ago and returned the equipment on time, more than a month ago...they charged over my account $121.75 fee for the equipment returned. Bad experience ever???? When I called they said nothing else is going to be charged, liar!!!!

DIRECTV quality has severely diminished the last two years (like since AT&T took over) and that don't include outages for rain, snow and high winds. Used to be I could resolve issues over the phone, easy-peasy, no problem. Nowadays it's a whole different ballgame. I speak to a rep, make a deal and practically before I've hung up the phone, DTV has screwed up! I find I need to carefully scrutinize each bill for errors and commitments to stuff I never committed to. They have proven untrustworthy and even dishonest. I'd drop them in a minute, but the wife doesn't want to (she don't wanna miss her nightly MSNBC lineup), of course she never had to deal directly with DTV. Happy wife, happy wife? We'll see!

I just want to try and help to save others from the severe headaches and financial burdens associated with DirecTV services. I Signed up for a 2-year contract. I moved service when I moved residences. The salesman and technician lied to my face saying that my contract was still set to expire after the initial 2 years. However on the next billing statement, I was informed that I had opted into a new 1 year contract by moving my service. I am now being forced to pay $200 early termination fee since I would like to cancel my service due to an unwarranted $60 a month increase for the same services.

Meh... we have had DTV for a little over a month now. It began as a headache. We requested service in Michigan, received confirmation that the installation would be here. NOPE! They ended up trying to install at our previous address in New Mexico (even after verifying new address). Customer service was based in the Philippines, was transferred and bounced around multiple times and had to repeat our story multiple times. Had to do ANOTHER credit check because of their mess up. Finally after multiple days of headaches and hard time understanding accents, the installation guy shows up. At one point I get a supervisor and he literally says “make this quick, I’ve got other customers”... WTF?! Really?! Then for my troubles I was offered a $20 voucher... WOW!!!

A solicitor approached my elderly in law's house offering a deal $45 for 2 years. Since their current package with Suddenlink (who I’ve been with for over 10 yrs) was under my name the solicitor ran a SOFT credit check with just my name and phone number and advised my mother in-law to switch to a cheaper plan of $45 with DirecTV. He then called DirecTV and had her pose as myself agreeing to the change without me knowing. When I called to report this to DirecTV and they then had the fraud Dept call and canceled the plan BUT WOULD NOT LET ME OUT OF THE CONTRACT THAT WAS A FRAUD CONTRACT.

Before ATT, DirecTV was excellent. Customer service answered within 1 to 2 minutes and the service representatives were always helpful. We've been a customer since 2011 when we bought our first motor home and began to travel. Whenever we stopped, we would call DirecTV and ask to have local programming and within seconds, the Tech entered the info into a computer and we had local TV for the area we were in. DirecTV under ATT does not understand that people who live in motor homes are not moving and do not incur moving costs. We are just in another zip code. After 8 hours, we finally got someone to punch in the numbers. This was in May, 2019.

We have had DirecTV for 20 years and since AT&T bought them their customer service is terrible. They change our bill every month and then we have to call and argue with them for hours and then they tell us that they will give us a promotion and that our bill will be set for 12 months but then the next month we get another bill that is messed up again. We call again and are told that you our promotion expired already but they don’t have anymore right now. We are SO SICK AND TIRED of dealing with them. We are going to cancel our service but are worried after reading all the reviews about canceling and having problems with them now we are worried to even go that route. You are screwed no matter what you do with them. DO NOT USE THEM!!! They are crooks and frauds!!

We have have been a DirecTV client for over 10 years and recently had a change in our bill. Our standard bill has been $72, in August and September it increased to $121 then in October they began charging me to $180. We were told that our promotional package has ended and the only way to qualify for the advertised rates ($69.99) is to cancel our service and apply for new. They were not willing to work with us and offer absolutely no loyalty to tenured clients. Would not recommend DirecTV simply based on lack of communication and low level of service to its clients.

FRAUD, FRAUD, FRAUD. The only reason I'm giving this company even one star is because of one of the loyalty service reps who actually did mostly what she said she would do, otherwise if I could give negative stars I would. I don't usually write reviews, but I had such a horrible experience I wanted others to know. It started with the sales rep at Walmart who completely misinformed me about the service. He told me that I would have no problem streaming through my Roku and smart T.V., when in fact there is no DirecTV app on Roku, and that I would have to essentially download each individual station to watch through the roku. I was then given the same information by the contractor who installed the satellite dish. The only way I even found out that I couldn't actually stream was when I contacted technical support who informed that, that is not possible.

I used Directv from the days it first started. My last experience was pricey and sporadic programming for 10 months. I cancelled and they billed me an additional $260 for cancelling 'EARLY". If you are considering this dead-beat, behind-the-times outfit - think twice. Much better options with DISH and X-finity. Oh yes - customer service is with some guy in Tadpole, India who you can't understand, or couldn't help if he knew how.

DirecTV, NFL sunday ticket. When I signed up for the DirecTV's NFL Sunday ticket, I was told we would get a discount for signing up, and that after a year's service, we could get that same discount again when the discount is to expire. Oct 15th of this year, the discount expired, and we called to extended the discount. Was told by DirecTV phone rep that they could not honor that discount that it was for new customers only. At that time, we told the representative that being a disabled vet, I am on a fixed budget and can not afford the luxury of paying nearly 200.00 dollars monthly just to watch football games. If they could not honor the previous price, to cancel my service immediately.

I had been a loyal Directv customer for 12 years. I moved in July and signed a new contract to get the wireless system to make the installation of the equipment easier at my new home. When I made the commitment for 2 years I was promised my bill would stay the same @ $70 per month. In November my bill increased from $70 to ~$130 per month. My wife called and the rep on the phone said to call back in December when they would have discounts that could be applied to the account.

I have had DirecTV for over 11yrs and each time I called for help they would tell me my name was not on the account and they could only talk to my wife. She would have to call and add me to the account and each time she would. It happened for the last time today. I told her to call and cancel the account and they told her there is no account open in her name and as they were with me very rude to her. So when I called back I was told she would have to call back with an account number and SS #. She is trying now. I told her I can just quit paying the bill. I'm sure they will turn it off. The service is not what they advertise and there is no reason for someone to be rude. I now know I paid too much for too long, new provider was much nicer and did not try to get me to buy something I didn't need or want. Do your homework and look elsewhere.

Having issues with billing. I chatted/called last month and changed my plan to save money. They told me it would reflect on my next bill. My next bill shows no changes, so I chat in again and the last agent did not submit notes so they have no record of this. So tired of this response as I have heard it multiple times before. Changed my plan again today, but no credit and was told it will show on next months bill. Just ridiculous!

We canceled our Directv services on the last day of our Contract back in July 2019. Directv didn't process the cancellation correctly and insist WE owe THEM money. I called in EVERY MONTH from July till the last bill we got back in NOVEMBER and talked to 4-5 Customer Service Reps all of which told me "We will notate your account AND send it for adjustment"...that NEVER happened. I after the first two reps started just asking straight out of the gate for a Supervisor and they would get me to talk with them and STILL nothing got corrected. The last time I called in I insisted on speaking with a Manager (no supervisor, no regular rep) as I was done messing around and had been told several times things were going to get fixed and they NEVER took care of it.

I was being charged for the NFL package, so I called and cancelled it again. They said to pay the amount due and I would get a credit for next month. I paid and the following month no credit and another charge. Again was promised it would be credited. Three months of over paying and no credited, I finally cancelled with Directv. They sent me the box with shipping label. I packaged all my equipment, took it to UPS and thought all would be good.

Have been a customer for 12 years. Endured price increases and bad customer service.. Called the other day. Kept me on hold for one hour.. The so called supervisor was rude and not knowledgeable of my situation, but tried to make think she was.. This company only wants more customers. They could care less about the ones they have.. Don't get caught in their web of lies!!

DirecTV billed me for NFL Ticket which I didn't sign up for at a rate of $50/month. When I found out I was $200 in and they said, "You cannot cancel and still have to pay the $50 for the 5th time." I asked for a refund and was denied and told to file a complaint online. I did and they sent me back to customer service. I even suggesting checking to see if I ever tuned in and was told they wouldn't do this. Terrible service and how this is possibly legal I don't know since I didn't ask for it so how to bill for something never requested.

Hours of same useless answers when customer service gets called. Half of them can’t speak or understand English. Lot of background noise. They want to give standard answers without solving the real issue. Bills are erratic and automatic payments have technical glitches often. I will never use Directv again, just canceled by current premier subscription after almost 2 yrs of service. It’s surprising how they can drive away long term customers who have been with Att and Directv for years!

Directv is the worst company ever. When I purchased the service I was told that I would be able to stream through my smart tv. Totally false. I'm now told that I need to purchase a separate service for $65 or 2 additional receivers for $7 each a month. They won't help me out or try to resolve the issue. I totally regret switching from Spectrum to Directv. Worst decision I've ever made regarding tv cable/satellite companies. Please do not get a contract with Directv. I'm now stuck for 2 years with them. Can't wait for the contract to expire so I can go back to Spectrum.

Service continues do degrade. Many interruptions of service daily. Kept a log for a year of no service. Cannot speak to any representative that has english as their language. I could go on and on about their lapses in service. What can i do? Is my equipment outdated? Don't they know about customers of long standing and their equipment? As a long term customer, feel like i am scammed by this large conglomerate!!! The internet service is also iffy. Too many times no service for no reason..usually on a weekend.

I signed up for DirecTV with ATT for internet, which came with NFL Sunday Ticket. I thought, yay, fun. I got my one year of the service free. In March of the following year I canceled Sunday Ticket. Since then they have continued to bill me for Sunday ticket ($50!) each month. I have to sit on hold for up to an hour every time. At the end of each call they promise me that this will never happen again. This cycle has repeated itself every month for the last six months. So much wasted time and money.

I have been a DirecTV customer in the past, and though everyone has the usual service issues due to weather, the customer service was always pretty helpful. However, it seems since they have been obtained by AT&T, they are incapable of functioning a proper customer service experience. My current Experience: In April I signed up for a Spring offering, a package that including many channels, including the NFL Sunday ticket for the first year. When the NFL season began I did not have the Sunday ticket. I went through about 5 calls with them on this subject, each time having to explain the situation to multiple representatives, and received a plethora of excuses from "We never offered that" to "I cannot access that system" to finally "Yes, you should have had the Sunday ticket if you signed up for X package in the spring".

Told us we needed a new tv because our HDMI connection wasn’t working. When it turned out to be the disc, which they never checked despite asking them to. Messed up service times. Chat service took over half hour for an agent. Every time you log into the app asked you to reset your password and then that doesn’t work! Looking for another service, done with AT&T!

Crooks and liars, dont do business with Directv, highly do not recommend directv, customer service is no good. No one speaks English, their price rates just keep increasing with no apparent reason, no good.

My wife and I have been with DIRECTV for a combined 20 years. I would not ever go back to this cable platform after they misrepresented promos and discounts. Their customer service and managers didn't want to do anything about the issues as the funny commercials "JUST GOOD ENOUGH" has become how they are. They stick consumers with ridiculous bills and and make up fake company policies that are very un-consumer friendly. No shock that millions of customers are leaving. Do yourself a favor and don's sign up as this has become a very un-reputable company that is nothing like it was before the merger.

I call to add a receiver box. That’s it and I was on the phone 1 1/2 hours and still was unsuccessful getting a extra box put in a room. I don’t mind paying the extra... They just keep transferring me to other people and departments over and over, very frustrating!!!

This company is one big scam. They hire cheap labor to deal with customer service that I can barely understand. I had nothing but problems with DirecTv ever since the promotion expired. My bill was jumping up in price by $40 every month. I literally had to call this company every month for them to explain why my bill was going up and they couldn't even tell me. They would credit me then do me the same way the next month. After 5-6 months of having to call them, I gave up. Canceled and turned in equipment. While on the phone canceling the lady told me once I turn in my equipment I don't owe them anything. Well, that was a lie. They are emailing my work email every day threatening to send me to a collection agency. I will counter sue and prove I don't owe anything. PS. Youtube TV has been a blessing.

25 plus years of service with DirecTV earns no customer Loyalty. I'm trying to cut cost wherever I can, so I spoke with Klyie, she said there was technical issues as the reason her phone would go silent during our conversation. I confirmed the last four digits of my SS#. She told me that I also needed to verify my pass code otherwise she couldn't help. I asked for a Supervisor. I spoke with Eric, for which I had an issue understanding him, he too said that he couldn't help me and I would need to go to an ATT store to show my ID before I could consider downgrading my service.

If a agent contacts you by text and they are a salesperson through ATT it’s a total scam! They offer you a deal for $55 dollars a month for 3 years and includes premium channels. It’s a total scam and it’s ATT doing it! How else could they turn the channels on and then bill you $211 dollars saying you called them and ordered the package! It’s a total scam and obviously ATT is behind it! My bill went from $60 dollars a month to 115.00 a month now $211 a month ever since ATT took over! I've been a customer since 1985 and I’m done with DirecTV!

First of all I did not get the gift cards that I was promised, The installers did not show up when they said they would. I stayed home all day waiting for them. They did not give me notice that they changed install date. Then the tech doing the install told me they had a Netflix channel,(they don't). Then 6 months ago I ordered a receiver for a motor home, ended up selling the motor home so sent the receiver back. Apparently my contract was renewed when I ordered the receiver. I was not aware of that. So now that I want to cancel, I have to pay $380 penalty. That is wrong. They won't take it off. Don't use this company.

I've been a customer of DirecTV for about 12 years. This is the first time I wanted to change my package, and it's been a nightmare. I was told to I would be charged $91 for the package I choose, and for 2 months have been charged $140. Then when I call about it, They tell me they can't help me, but can offer now. So when I decide to cancel my service now due to this, they tell me that I'm 4 days past my Billing Cycle, and they Cannot prorate the days so have to charge a full month. It's nothing I ever agreed to in my 12 years of service with them.

After move order sent in for transfer service to our new house it’s been nothing but trouble! They cancelled old account because it had a “glitch” and couldn’t do work order... Screwed up pricing and they could care less! "Sorry we don’t offer that anymore," is their answer! Will be cancelling and finding an attorney to handle fees they are trying to charge!

We have had DirecTV since 1996 - back in the day when you purchased your equipment up front-a long time ago. We have been receiving emails that our current equipment (not the 1996 equipment!) is outdated and we need to upgrade to the Genie. Because we decided to add an additional receiver we called to upgrade and add a receiver in October. Long story short, I can't tell you how many phone calls have been made to them with a promise that someone will call us within 72 hours to schedule the upgrade/installation and no one calls back. Finally got a hold of someone who said the installation tech would be there on December 9th. Took the day off work as they tell you you have to be present but at 10:30 am received a phone call that no technician was in our area and rescheduled for December 16th. I'm not holding my breath that one will show up then either. The only response from the foreign speaking customer rep was sorry...

BEWARE OF AT&T/DIRECTV. I want to describe my recent experiences with AT&T/DirecTV. I first signed up for DirecTV in 1997 and had continuous service until Oct 2019. I moved from Washington to Oregon in November 2018. After 11 months, I decided that I could no longer afford the monthly fee for AT&T/DirecTV. I started doing some research on what was available in my area in Oregon. When I had the information I needed, in early September 2019, I contacted AT&T/DirecTV to get the status of my contract and was told by their customer service representative that I had satisfied all obligations and was no longer under contract.

Advertised $59.99 per month for 12 months and charged $74.99 per month. The AT&T store in Cloquet, MN is still running that promotion which they do not honor. Additionally, DirecTV will not issue a claim number to receive the $200 Visa promotion. Have called DirecTV and AT&T four times and visited the AT&T store twice and all customer representatives will not help me at all. I would cancel the two-year contract but AT&T can legally charge $480.00 to my credit card. I consider this a breach of contract on their part, but guess what? - no class action suits are allowed in their contract!! Buyer Beware!!!

On 12/9/19 at 9:48 a.m. I made a call to 800 831-5000, to inquire about lowering my bill. The representative, who identified himself as # **, immediately tried to sell me some insurance to "lower my monthly bill". It would cost 99.00 for 3 years up front. PLEASE listen to my short phone call. He wouldn't listen to me, as I got louder, he got louder. I am home sick today, and finally hung up on him, as he told me to call another number. And by the way, I called ATT and this very nice woman, helped me so much, that I didn't cancel DirecTV. But I would, if I ever got him on the phone again. I will be keeping his number.

My father closed an account that was set up without his permission. It’s a long complicated story. We closed this account which wasn’t easy because he had no PIN number, no phone that associated with this account. I spoke with the fraud dept and they were the ones who finally closed it on Sept 23. They had no record that he had any equipment so I was told not to worry about sending anything back. Thinking everything was fixed his bank account was hit with withdrawals. The only way they could have gotten his account information was from his current service.

In 2018 I walked into AT&T store to inquire on services, sales rep Lisbeth ** at the 19049 location misled me with a 24 month contract. Told me it was a 12 month term and the contract would expire Nov 2019. I budget and in Oct of 2019 called to inquire on what promotions they were having and if I choose to stay for another year. I called in 3 times, only to experience extended holds and to be told to call back until another week. After calling in the last time (nov 2019 end of my contract) they said they had no specials and my bill would be over $111 each month for a basic package. I made the representative aware that I could not afford such a bill and to cancel my contract.

I cancelled service Dec 4 and they said I would be charged until Dec 27. New rule they don’t prorate service, instead want money for month extra after I cancel. Should be against the law. So if anyone has suggestions how to settle it would love it.

Tried to make changes to package. Several times. Called to cancel and was promised a discounted rate. I never saw that rate billed. Was $30 more. I called to cancel, the agent was very condescending. He also stated that they were not allowed to make all those discounts that was given me. I even received a confirmation in the mail stating what my new charges would be. I’ll be dumping my AT&T wireless account as well.

I lost connection 2 days ago and now Directv cannot get anyone here for four days! The customer service was terrible. They just kept passing me along to other people only to get nowhere. If they can't do better than that they need to hire more techs. I use to be happy with them and always had great service but obviously things have changed. I don't want to go back to Spectrum but am rethinking it. Directv is not what it use to be. So disappointed.

They just change your bill when they want, I start paying $120 and finish paying $207 just because they remove all my promotions in just 3 month after contract. Usually that happen after a year of contract. They have the worst service ever. Comcast is by far a better service, just saying.

When I opened a Directv account at August this year I got a “choice all included“ plan. Which is $49.99 for each month. They sent me the customer service summary. Show me the upcoming bill is $78.44 and ongoing monthly bill is $58.49. But when I got my first bill it was $88.99. I thought it was only a little bit different. So I pay for it without any attention. On the second bill the price was went up to $113.23. I recognized that was something wrong. So I started to call the customer service. They told me somehow my plan was changed to “select” plan.

We have had DirecTV for a while and we recently decided to cancel our service because they were getting more and more expensive. We canceled the service on Sep 9, just a day or two after we returned all their equipment. On Sep 25, we got a bill stating we owed $133.57 for service. So of course I called and they wouldn't budge at all. They said that since they bill ahead, we were still responsible for paying that amount. I asked the gentleman why should we pay for an entire month of service we did not have except for the first few days of September. I asked for them to prorate the bill for those few days and they refused. Mind you, they had already received the equipment we sent back. I asked to talk to a supervisor and after going back and forth, he agreed and assured me that we didn't owe anything.

After I canceled my service and paid my account, I received a charged with out my permission. It charged to my debit account. When I call them to question the charges they could not find it because there was not a confirmation code! Because like I told them this charges were with out my consent completely illegal. I'm still fighting this with my bank. Also I'm search on line. It happens I'm not the only one who this been happening, beware there is some scammers in At&T DirecTV.

They don't show up for installation. When they finally do, they leave without doing anything and I have to take another day off to wait all day for them to show up. It is now the 3rd appointment (scheduled for 8 - 12pm) at 1:30pm and I have not heard anything from them. What a bunch of clowns! The only reason these morons are in business is because of NFL Sunday Ticket.

I’ve had DirecTV thru At&t for roughly two to three years. When I went into the At&t store for something else they were running a promotional on DirecTV Now Live Streaming. We decided to try it and liked it. When I called to cancel the regular DirecTV they put up some resistance and insisted I just suspend it for 6mos. There would be no charges for 6mos. Why they thought I needed two services I have no clue but to save argument I suspended it. At this time I had a credit balance. Just before The 6mos was up I called to cancel. There were no issues. They sent me a ‘gift card’ for my credit and said they would be sending me instructions on returning my equipment via UPS.

I contacted DISH NETWORK to install in my retirement home in Arizona and was promised $300.00 Gift Card if I contracted with them. After 2 1/2 months and over 6 phone calls and several representatives I am no closer to receiving my promised $300 gift card than when I started. STAY AWAY FROM DISH NETWORK. They will give you the runaround for weeks to months in hopes that you will give up and go away. This is 100% TRUE. THEY WILL NOT HELP YOU. DO NOT FALL FOR THE GIFT CARD FRAUD.

To whom it may concern, I am writing this to describe an experience with the DirecTV side of the company. I have had my AT&T cell service for over 15 years with minimal issue and my DirecTV for about 8 years. My problems started about 2 years ago when I upgraded my equipment to 4k. The receiver in my living room never quite worked right. I would have to turn the TV on and off 4-5 time before the signal would work with the TV and I could watch it. So fast forward 2 years of watching TV with this problem and I did make calls for help in between and signal were resent signals and that would help for a few days and then back to the issue every time I turn on the TV.

My service was cancelled without my permission and now I am forced to sign back up at a higher rate and without the outdoor network I had up till 12:00 am. Now not only do I have to pay a higher rate but I can't even have the one channel that we actually watch! To have that channel I would have to pay double of what I did yesterday! I am not happy. I did not authorize cancelling my service!!!!

I have been a customer of DirecTV for years and never knew that you have to pay $99 each time a service technician comes out to your place to fix their poor service? All channels at all our tv screens in the house were freezing for 20-40 seconds the whole time it's on, for days, notably during the live impeachment period. I called for service, tech came out, replaced 2 genies, claimed our dish is off 2 degrees, gave me his calling card and the problem persisted the following days, I called his number on his card, he came back and "Fixed" it again, then I saw my bill this month with a glowing additional $100 added to it.

Was persuaded by one of their sales people to switch from AT&T to DirecTV and had problems from the start. The salesman said we would not be charged an early termination fee since they're part of the same company. First bill rolled in and we were in fact charged a fee. As far as the quality of service, we never had a problem with our TV. The satellite held up well, even in storms. However the internet was HORRIBLY slow; by far the worst of any company we've had since the days of dial-up. Back to billing, there were minor ($7-$10), unclear fluctuations in our bills every month, that while not a huge deal, were annoying and eroded my trust in their company.

Cancelled service 10/27, checking account debited 11/27 for November service. Spent 2 hours on the phone, 3 different people told me it was a "glitch" in THEIR system. Finally, supervisor said they would be sending me a check and an email to verify. Still waiting on email, so I'm thinking check won't be coming either. This company has the WORST customer service I have ever seen!!

We lost our service and had an error message 771. We called DirectV and after multiple recorded questions I was sent to the number where I was supposed to receive help. I was on hold for one hour and ended up hanging up. Worst customer service.

I live in Florida, my account is Miami based. I COULD NOT WATCH THE FLORIDA hockey Panthers game tonight!!! Why would the LOCAL team not be televised??? Are you kidding me. I had to go to a friend's house 20 miles away to watch it on COMCAST!! I will switch to Comcast as soon as possible. TERRIBLE.

Directv you guys say one thing then do another. This is **. You have your equipment and still want me to pay you for it. You're crazy! Have receipt that shows you got it back and still won't take the amount for them off my account. You guys are scam artists yourself! Dont go thru directv whatever you do. They want the money for the equipment even though they received their equipment! Oh when I call on Nov 11 about returning the equipment you tell me as soon as it gets to the warehouse the amount for the equipment would be taken off my account and it still hasn't been and now when I call you say you can't and that you want me to pay for the equipment even though you have it. Thanks no thanks! Horrible customer service. Even talked to the manager and asked her, "So you want me to pay for equipment you guys have?" And she said yes!

I am a 79-year old senior who signed up for a 24-month DirecTV subscription package in Aug 2018. The signing representative assured me that there were no other fees involved as shown on a channel lineup listing provided by him. However, I learned with the Sept 2019 billing that the contract was for 24 months, but that a "promotion" was applicable for 12 months ending in Aug 2019, when my monthly billing doubled. I have spent hours on the phone with DirecTV trying to resolve this issue, to no avail. Since a disc installation requiring HOA approval was involved, I would not have agreed to a 24-month subscription had I been informed that the subscription price was good for only 12 months. If I cancel the contract now, a substantial cancellation fee will be due, so it appears that I am stuck with DirecTV's misrepresentation and deception.

After finding out DirecTV increased our rate by $50.00 per month with out telling us, they said they would decrease our rate for the next year instead refunding our money they had over charged us. They said that the rate after the first year would only go up by $5.00, of course that was a lie and when I questioned them about it, they said there was nothing they could do. Please check your bill, I'm sure they have did this same thievery and switch and bait on millions for us with no accountability.

Originally I purchased the basketball package. For some reason, it would not feed to my account. Talked to about 10 people, all of whom English is a second language, who tried very rudimentary solutions (reset the service, turn on and off, Etc). After probably 8 hours on the phone, I just asked to cancel. It took about 2 minutes to get the same feed that Directv couldn’t achieve directly from the NBA app. Now, I’m having an issue with where my service is randomly disconnecting. I’ve been on the phone with three people for an hour - again, non native English speakers - and I just got disconnected. Their customer service is a joke. Surely they know this and just don’t care.

AT&T/DIRECTV is horrible! My wife purchased a new phone for me for my birthday at a local AT&T store. While we were there, the sales clerk gave us the hard sell for switching our cable service to DIRECTV with promises of much lower rates and all the local channels we currently had. This was a total fabrication. We live in Connecticut, but our "local" channels, according to DIRECTV, are from New York, a fact that we only learned AFTER the installation was complete. 

This company is a joke and its employees are far from helpful. They ruined my, and one of their own employees, whole holiday weekend. They have no idea how to manage their own product. I was with Directv for over 20 years, and the past few with AT&T have been miserable. Do yourself a favor and DO NOT get into business with this group of morons.

I called to cancel. They offered me money off. I said no. I really wanted to cancel. The sales rep offered me $60 off a month and 4k receiver. I asked several times if this would lock me into a contract, that I didn't want involved in any type of contract. A year later I'm reading an article about DirecTV Sales tactics relating 4K equipment offerings to lock customers into an "equipment contract". I happened to call DirecTv to make sure I wasn't a victim. Turns out the sales rep did lock me into a "equipment contract for 2 years". I was shocked. I called in and spoke to Shawntiera ** who told me they could pull the transcript of the call and that she would get a supervisor. I felt bad for her as she waited 50 minutes for a supervisor "Brian" who never came to help her. She then "queued" for a different supervisor.

When we moved to my current home 5 years ago, where we moved to, cable was not an option. If we wanted regular TV, we had to go satellite. At the time, Dish had the best deal. Hooked up 4 TVs, Joey receivers. With channels we wanted and watched. 4 years later my monthly Dish bill was $129.00. With fewer people in house, less demand for recording channels, I wanted to lower my bills. I talked to a 'sales person' for DirecTv who was going to make sure I got a good deal! I was foolish enough to listen to him!

On Wednesday I called DirecTV to respond to a letter recently received in the mail about upgrading all my equipment or some if my channels would not be viewable at no cost. The representative informed that there would be a fee for the service call. I agreed to the charges. Set my appointment for Friday between 8 and 12. I received 2 phone calls about my appointment one Thursday to confirm and another Friday informing me that a Technician would come before 12. No Technician! No show! So I called DirecTV and was on the phone for over an hour trying to get to the bottom of it. 1st I was told someone had already been to my house. I responded with, "What time? I would be able to pull it up on the surveillance camera." Later in the conversation they said my appointment was canceled by the Technician. So finally I had to reschedule after an hour and a half of being on the phone.

For this review Directv will be called DTV and Altitude Sports Network will be called ASN. Dropped Comcast due to promises by DTV door salesperson to get access to ASN. DTV promised I would have access to ASN. They were cheaper, and better TV resolution. Everything was installed. No access to ASN. They lied. Eventually Directv brought ASN on. Yay, thank you. Was able to watch Nuggs and Avs games on channel 681. Went to watch a Nuggs game tonight - which my DVR said it recorded. Conflict on 681 with an AVS game. Nuggs game aired on alternate channel. Went to watch the DVR for the Nuggs game and couldn't watch. Evidently, the alternate channel is on a different package?!

I have been trying to get credited for an overage equipment charge since August, and it's the end of November. After calling the company over 6 times - and the overseas call centers are beyond worthless! - I still haven't received it. I've gotten several different versions of the reason why....The check is in the mail, I don't qualify for any credits since my account is cancelled. Trying one last time and then forever writing off this company after having my account 15 years. AT&T ruined them for good!

DirecTv will give you an offer and a few months into the deal everything goes awry. I have been charged incorrectly for 4-5 months now. My bill went from 120 to 145 to 168 to now 171. Mind you it was suppose to go down each month and be under $100. I have spent hours on the phone and have spoken with managers and agents that PROMISE this is the last time and it will be fixed. After being inconvenienced, refusing to pay, and wait for credits, I am now told I'll get a $25 credit. NO IDIOTS!!! This is my second and last chance with them. Oh but they will try to charge a cancellation fee for their ** up service if you try to leave. I need an attorney asap!!

I signed up at Costco with Direct TV in September 2018. They were running a complimentary NFL Sunday package as part of the subscription for the first year. As I do not watch professional football whatsoever, I asked them to cancel it. They stated they would. I then called and spoke with a customer service representative who said it had been removed. Here is where it gets interesting. If you don't monitor your invoices (I hadn't for the past year), the NFL subscription service AUTOMATICALLY RENEWS. Last July, apparently my bill mentioned that it was auto-renewing. I was under the impression that I would never have to contend with this again. So, even if you cancel the program, the NFL Sunday renews on your account unless you specifically ask them to cancel the auto-renew.

The problem I have with DirecTV is you have to call them about everything. Can't do anything online. Most of the time their English is poor & my biggest complaint is they transfer you from department to department. I was on the phone for an hour trying to get a charge removed & each department just kept saying they couldn't help me. I asked for an install, to move, and they charged me for it, but never did the install. When they got here they said I would have to have some type of wireless service, said it would be an additional $200, left & billed me $99. I'm done working with them.

Let’s see. Where to start... Having to even choose one star for them is ridiculous and they don't deserve that. They obviously don’t care about loyalty or long term customers and are only looking to gain new customers that they can swindle outta their hard earned money. I’m tired of having issues with DirecTV boxes that fail regularly and then call them just to be transferred to 3 or 4 different people who could care less about keeping you as a customer. When you call and say you’re gonna cancel service they offer you discounts for 12 months to keep you on but you never get informed when those “specials” end so all of a sudden your bill skyrockets again. I’m paying $136 to watch tv??? We don’t even have a full package only HBO and Cinemax and the only reason we have hbo is because our cell phones are with At&t so it’s a “special”.

My mom canceled her service after many years because they were no longer carrying CBS. First they didn’t prorate and charged her for another month. Second they said she didn’t return her equipment but after two weeks they found it. Now they are trying say she didn’t return everything charging her another $45.00. The so called manager I spoke with said she had been turned into collection, found out that was a lie when I called and talked to another customer services person. Beware ** employee # ** because he will lie through his teeth to intimidate you. Also when asked where call center was, somewhere in Texas. How about somewhere not in this country.

Cancelled my services and at that time customer service representative confirmed that my billing cycle was over on the 11th of each month...got a bill stating my account was -1.67 on all services. Then in the mail today 11/25/19 got a bill from DirecTV for $47.72. When I called the reps and supposed Supervisor was very rude and said that my billing cycle was on the 20th... Funny thing is I was warned by a few customers that they would try to pull this. Nothing but problems from the start. Pick any other provider or cut the cord like I did!

Choose any other competitor!! Customer service is horrendous. Promotion, that I didn’t even know we had, was over and they actually said “You have enjoyed the service. Now it’s time for you to pay for it”. Bill doubled and the best they would offer was another 2 year contract at $20 off. Bill went from $60 to $120. I called to shut off the service, was disconnected twice and no chat availability. After an hour, They finally terminated the service. I was then told we were expected to pay another full month as they no longer pro rate with AT&T’s takeover. We are a full 5 days into the billing cycle. If not paid will be sent to collection. The installer for a competitor came today and actually said the last five installs for him were previous DirecTV customers with the same complaint as our own. Do yourselves a huge favor and shop elsewhere.

First off I have been a customer with Directv for nearly 20 years. I have had my ups and downs with them, but finally decided to end my relationship with their company. I patiently waited until 11/24/19, which was the end of my contract and called the morning of 11/25/19 to cancel. I was then informed I would have to pay for another entire month of service, despite my desire to terminate my service on the 11/25/19. Extortion, pay for another month, no prorating just to fill the coffers of AT&T. It really was no surprise as the company that was Directv ended once AT&T took them over. No customer service and inept personnel hired from outside the country to enforce their bad business practices. OK, Directv you squeezed another month out of me, but I will spread the word of how you treat your customers and good luck with that.

DirecTV refuse to repair a hole their service contract person cut in the brother new mobile home. I am helping him because is has some health issues and of older age. I hope that you will assist us and please call our brother Ron Oxendine at 910-258-8991. Ron is Harley's brother. I have call approximately 20 times and they always tell me this is wrong department. Yes, I did get an incident report. When I call, "Oh, you got the wrong department," and get another toll number with no one answering or some answer, but no resolutions as to who and when they will come and report this 'HOLE'. It is winter time you know. "OK, give the the right department." DirecTV gives me another toll free numbers that play music or is a fax number. We have been ignored and very disappointed since this is such a large company. I send a certified letter to their Corporate Office El Segundo, CA 90245 on November 20, 2019. No response from them?

Do not ever take any package deals from these People. Their service leaves something to be desired. You never can get a English speaking person to talk to you so you have a communication problem to start with. Never add them to auto pay. Ever since we have had their service our bill keeps going up. Their equipment is inferior. I have had to replace their cable box before. As soon as my contract is up I will cancel. You should think twice about signing up with this company. Look at the negative reviews!!!!

Very disappointed! There is NO voice remote with DirecTV. So convenient with Comcast Xfinity!!! DirecTV has hardly any free movies, even though I have one of the higher dollar plans. It's very difficult to navigate, unlike Xfinity. Signed up for this at Costco. I'm headed back to see what the early termination fees are so I, hopefully, can switch back to Xfinity. They are constantly trying to up-sell you while you're trying to find channels. AT&T - I should have known better. My bad.

After being a customer for 20 plus years in an effort to reduce expenses I decided it was time to switch to streaming service. Because my bill had just reset 3 days prior they told me I would have to pay another full month of service because as of a year ago they changed their rules and no longer prorated bills. (Although when I switched plans they had no problem charging me more on a prorated basis.)

Customer service representatives that apparently do not know what they are talking about give promises to customers which are false and customers are made liable. Love watching NFL, however do NOT recommend DirecTv. I have been a customer for 5 years and up until this past year put up with the subpar customer service but have reached my limit. I hate to write a bad review for any company but felt I needed to write this one. If you want to be lied to and badgered monthly on the phone to add more services, try Directv.

I was a DirecTv customer for 22 years. I recently was in the process of moving and they failed to show up for the appointment. As the window was closing I called to check the status of the appointment and they stated that they were overwhelmed with appointments and could not come out for another week and a half. I contacted both customer service, followed by customer retention, neither could assist. When I told them that if they could not find a solution to this issue I would be forced to look elsewhere they seemed disinterested, I canceled my service and within 5 minutes my signal was turned off. I called Dish Network and at 8 am the next morning there installer was onsite. I ended up with a better package and a veteran bonus group of channels at a price roughly 2/3rds of what I had been paying. AT&T took a struggling outfit and finished it off...

After promotion period expired my bill jumped to $124 for the next month. I then effected a change dropping the premium movie channels to a basic plan. Additionally equipment charges fees were adjusted to bring current and future charges to $55.49 a month for one converter. The next month they bumped up the charge to $59.77 followed by $74.73 the next month. I was promised, at the time of the down grade, that future fees would not exceed $60 through the term of my obligation 12 months in the future. It appears the CEO Randall Stephenson can't live on the 28.7 million in compensation he received in 2018.

I switched to Directv because my Prism costs we continuing to rise almost every month. The technician that did the installing was great but once I started having issues with my wireless genie mini. Had to reset ALL of my wireless equipment several times before the genie would recognize my network. I called several times and the tech support suggested I hardwire my genie! The whole point of the genie was to NOT have to install network cables within house. After going through that for several months I chose to discontinue the second room and wanted to return the equipment. After over a week of no return label I called AGAIN. After having the hardest time understanding the support person and 20 minutes later I was FINALLY pointed to website to process a label.

DirecTV could not provide service at a new address and told me they had to cancel the service and the contract. Without my knowledge, they started billing me again but I had no idea because the bills went to the old house. This ultimately caused my phone to be cut off while in the middle of the bush in Jamaica (using phone for mapping) as I had a huge overdue bill associated with my phone account. It then took 2 weeks and literally 50 plus hours on the phone and an official complaint to the FCC who finally got someone to contact me with authority. Them overages were eventually credited but not fully and we were offered a 150.00 gift card for the many hours and inconvenience but we never received that either. This company's track record of abusing customers is not a good one (just read all the reviews) and they should not be allowed to operate!

Had Directv for 5 years now. Moved to a different state and new equipment. 9 mo later I get a bill stating that I owe from 5 years ago that my old receiver that they just received had PPV that was supposedly purchased. Why didn't they find it out even 4 years ago. I don't understand why it would take so long. Stuff like this is why so many people are leaving DirecTV. I'm gonna a pay an early cancellation fee and move on to better. The early cancellation fee is because of the new upgrade equipment with a 2 year commitment.

I will never use Directtv again. After service drops daily I called to have someone evaluate problem. NO ONE showed up for appt. Had to set up new appointment missing work again. Technician could not originally find problem and insinuated that we were making problem up. As he began to leave service started acting up again and he just laughed it off and changed equipment. After multiple other problems between them and ATT internet service I decided to cancel service. Now they want to charge for early termination of $480. I asked why and they said the new equipment had new contract. I was never told this and would not have agreed to that charge. Very unhappy and will forever warn my friends and family to not use Dircttv or att internet.

If you call AT&T for scheduling a service call, be prepared to spend a minimum of 30 minutes on the phone. I have always had someone answer the phone promptly; however, the problem is that the service is scheduled from remote countries, mine most recently from the Philippines. The computers there take at least 15 minutes or more to search your account, then accessing the calendar takes more than 15 minutes. Really doesn't make sense that to save a buck on paychecks for employees in the US, that AT&T would rather provide such low level, 3rd world country service. I always offer to use my computer to search a website for scheduling because their computers and internet are so below par. Seems as though AT&T would provide fiber-optic internet wherever their employees are located, since they are a provider of internet services.

We actually overpaid our service for one month prior to changing to Dish Network. We only changed services because Dish Network now works with Google Home and it's great by the way. I liked the AT&T service except for their remote access to the GENIE doesn't work very well but all in all we had no other complaints. So after the change from AT&T to Dish Network AT&T ADMITTED we had overpaid and now refuse to send our money back. I told the guy on the phone he was just stealing my money and I would be posting his thievery online today so here is my story.

I was almost run off the road by one of your drivers in Kansas City on Hwy 71 with MO license plate #3CC G50. He either changed lanes without looking or regard for whether or not anyone was next to him (or both). When I honked at him to alert him that I was driving there, he rolled his window down to flip me off and continued coming over into my lane nearly causing an accident. You should get him off the road immediately, if not, sooner. He is not only a bad image for your company losing his temper and flipping off "could-be-customers" but is also extremely unsafe and clearly doesn't care if he costs your company money by causing an accident.

So I order DIRECTV last Nov 2018. I had to put down a 199 Deposit. The sales rep let me know it will be refund back to me a year later. I called to see if I will get a refund and I was told that the 199.00 was non refundable. If I would of knew that I would of kept my 199.00 and downloaded Netflix and Hulu. My bill was suppose to be 85.00 dollars a month I’ve been paying 140.00 a month. The tv freezes most of the time and always have to reboot.

I had DirecTV service for over 20 years: first in two residences at the same time, then in a new residence in a different state. Before they were taken over by AT&T, I had zero complaints, perfect reception, and outstanding customer service. Not so anymore. Having moved to another area, I canceled my account. Their was not a UPS store to turn in the equipment, so they stated they would mail me a recovery box.

Well we have been satisfied with the DIRECTV service overall, we originally switched from another service provider because DIRECTV was saving us money. What we did not know is the first year of the contract was saving money however the second year the price doubled. This is information I would have liked to of known prior to agreeing to the contract. Now the only way out is to get out of this contract is to pay a $200 early termination of contract fee. We will know next time what questions to ask.

I've been a DirecTV customer for years! I have never been more disappointed in their service than I have since they've gone under AT&T. My Genie freezes and drops connection "numerous" times during the day, and yes my home internet connection is fine and my genie is close to it. I've missed several programs because of it, and can't watch a TV show without it freezing and self-rebooting on its own. They replaced my genie with a new genie box twice and I continue to have the same exact problems. In fact, about 3 or 4 hours after the tech left from installing the last new box, I got a text from DirecTV wanting to know if the problem is fixed. I responded and told them no because the same exact problems are now happening with the new box. That was about 3 months ago and I still haven't received a response.

I canceled my service with Directv and was promised a refund via a Visa card, after Directv, AT&T received my equipment back. The equipment was confirmed received. The promise was that I would receive the Visa Card within 6 to 8 weeks, after returning the equipment. This was over 3 months ago. After reading numerous reviews, it appears this is common practice of DirecTV, AT&T. DirecTV, AT&T, took money from my bank account for a month I did not have service, due to their prepay policy.

Over the 2 year contract the equipment installed by them constantly glitched. We thought it was the weather at first but after a while we were noticing it happened all the time. We called Direct Tv. They told us we needed to pay another 200$ for new receivers and pay for the shipping too. We didn’t think that fair so we have ridden out the contract and when I tried to end it they did everything to close it and they told me I had to close on a certain day. They tricked me into closing my service off on a day that forced me to pay another month. Even though I didn’t get service because they don’t prorate. What a rip-off. I will never do business with this crooked sorry company again.

So as July 3rd I've had Century link bundled with Directv. The nightmare began! My FIRST bill was 1,347.44?? Of course called to try to get them to fix this inconvenience. After being on the line for 2 hours, I finally got answers. Directv charged me as if I was purchasing the equipment and no bundle or promotion was added to my account. Bringing my bill for ONLY cable to a whopping $1,078.44. Long story short 5 months in and I'm still dealing with this problem. Now only to find out DIRECTV has charged me $1,342.91 in the course of 4 months! Now Century link who is partner with them want to send me to collections because Directv has yet to fix or reimburse me!! Worst customer service by far! Not to mention you get hung up on even by managers and supervisors!

After having to cancel my service at two properties due to broken commitments and to hook up my TV, I had to pay for an entire 3 weeks of service after my cancellation because somehow AT&T hasn't figured out how to pro-rate. After sending all my equipment back, they sent me an additional bill for equipment that they had lost and service for the next billing cycle. I tried to call DirecTV / AT&T to straighten the misunderstanding out and was hung up on by their automated system twice. After a collections notice, I finally got in touch with someone who essentially said "too bad" pay the bill. If you're even considering using AT&T / Directv... DON'T.

Was a DirecTv customer since 2001. Sept. last year we had a tech visit our house to give us advice on possible upgrades. Tech said the wireless upgrade would require a 2 year contract. We said, "No thanks." I went to cancel Nov. 2019 and they're telling me the tech visit was an upgrade and they're charging me $180 to cancel the contract. Spent 3 hours on the phone explaining an upgrade never happened, never received any wireless or upgraded equipment. I asked for a copy of the contract I signed, they couldn't produce it. Will never ever do business with ATT or DirecTv again. Overpriced service and they jam long time customers on the way out. Avoid like the plague.

Read reviews before you sign. Don’t get trapped like I did, the AT&T cell store in Sulphur LA sold me on Directv, first of all he promised no install fees. He lied about that. The other I signed on for one channel my cable company didn’t have and the guy at AT&T store didn’t mention to me that they discontinued the channel even though it’s on the paper, it took two weeks for them to come out and did a horrible install job. I was not happy, it was installed on a Saturday. I called to cancel Tuesday they charged me 268. For install and 480 for disconnect, long story short don’t even try to call customer service. Worst I ever seen. They can’t explain anything and you cannot understand them. Do not get Directv!!!! Almost 800. For poor service for two days.

?This company promises 1 thing and delivers another. They promise discounts for auto billing that never happen, they promise no fees for service with Protection Plan and then charge you for replacing a defective genie, You contact customer service and they offer NO help. I have to go to the corporate store to get anywhere! This company operates with sub-standard practices and customer service! I am extremely dissatisfied with them and wish I had never signed up! The only way out is to pay $10 per month for remaining time on contract... For me that is 19 months! That's a lot of money to leave a company that has not kept up their end of the contract!

After AT&T bought DirecTV, I had them combine my bills. For over a year and a half, I would get one bill around $45 and the next month it was $350. I called to inquire and the response I got was that DirecTV couldn’t get the bill to AT&T before they sent it out. I then asked for my bill to be separated. A month later when they were still combined, I called back and again asked for my bill to be separated. I was getting frustrated because the service representative kept using the word “decombined” but for some reason the “de” was being cut off on the phone. When I finally realized what they were saying, I apologized and explained that “decombined” is not a word. They then told me it would take 2 months to do that.

They took out all of the new cable lines I had spent days professionally installing. In my absence, my 70 year old mother switched to Direct tv, when I returned I could not believe the crappy job they did. Wires hanging everywhere, all of the new stuff I installed was replaced, or just removed, then when I wanted to add a tv, they wanted to drill holes in a brand new ceiling. I had everything perfectly labeled and they felt the need to remove it all. A child could do a better job at an installation. Worst job ever!!

There is so much to say on how bad DirecTV is. To start, they will randomly bill you extra for shows you didn’t even have or want. You have to call them to get it settled and when you threaten to cancel their service, they’ll offer a few free channels. Ironically enough, these channels will stay on your bill after the “free period” ends causing you to pay for them, until you request them to be removed. Then later, they double your bill yet again and you go through the same process.

DirecTV has a terrible policy that states that the dish they provide during installation does not get removed by them when service is canceled. I must now pay to have DirecTV's Dish removed from my house. I will NEVER recommend DTV to anyone. Terrible Policy DTV.

We have been with DirecTV for over 10 years! Over the past few years it has continued to decline and the customer service has become a literal joke. If you're not keeping an eye on your statement we found that you will be billed for items you have either cancelled or not subscribed to and good luck trying to cancel it! I can pretty much guarantee that I have spent at least 20 hours on the phone with them just this year fighting over our account!

Anytime there is a storm, you have no television. Upon closing out your account, they send you a box to return everything. You have to do their work. My package was lost in the mail. Spent hours upon hours on the phone trying to resolve. Still was being told I have to pay $238.50 for their lost package that they have no tracking number or any information about. Miserable experience from start to finish with this company. I also was not told that I would not be able to receive any Philadelphia sports. With all the other options out there, find something else. This company will not be in business very long with this model and customer service.

Remote issue. Took transferring 3 times to get someone who knew anything about DTV! Level one was someone typing DirecTV and reading aloud from Google (I am sure was what I Googled already!) and 2 was able to ask right questions but no results, 3 knew more and finally said he was stumped. The lack of knowing your own product to help me is astounding. Jumping ship for sure. There are plenty satellite options for rural America for no cable option folks.

I opened a new account for the “choice all included’’ TV plan two months ago. After the day I have this TV plan. I have a very painful experience for the billing. This company tricking on the bill. On the first bill. They changed my plan from “choice all included’’ to “select’’. Which is about $20 dollars more than the “choice’’ plan. The second bill they changed it from “select’’ to “entertainment’’. The bill from $58 of the original price jumped to $113. I called the customer service over twenty times. But they didn’t do anything. Until last week.

My husband was very ill with cancer as he signed a contract for 2 yrs. Outages were far too often and service was poor. He died Sept. 2, 2019. the account was closed and their equipment was returned to them the last part of Aug., a month before he passed, they are billing him 44.00 for the month of Sept?? I am talking respect and principle, which I, as his spouse, clearly see none.

We got multiple robo calls confirming our appointment. Then a robo call that we missed our appointment to fix our Directv. Customer service is nowhere to be seen with Directv. It is just a pile of faq's. My wife spent over a hour on hold trying to call them. Our unit is still broke and I just spent 15 minutes trying to get a appointment but never got through. Maybe my wife has more time to sit on hold but I don't.

I think this service and customer service has been unbearable since we started over a year ago! This had been worst cable service I have ever had! DVR is horrible if it’s record when services are not to par it records just that way. I truly hate DIRECTV.

Old RC 73 worn out. Purchased a new one. Now cannot program Home Theater audio, mute and volume control functions into the new RC 73 since Directv removed A/V 1 and 2 functions from its remote setup menu.

Keep looking if you’re interested in DirecTV. Prior to the AT&T buyout, DirecTV’s customer service was outstanding. We were customers for 20+ years. Every time our loyalty discounts ran out they always found us new ones to keep our bill as low as possible. Once AT&T took over...forget it. Customer service dept was shipped to a call center overseas. They wouldn’t offer new discounts after being a loyal customer for years. We told them Spectrum was half the price and they didn’t care when we said we were leaving.

Disconnected several long held telephone calls for technical support. Representatives are located in another country and provide NO assistance. They transfer to technical support and the call is disconnected or referred to an unlisted number. ATT is nothing but a money hungry provider! HD channels are micro blocking and I can call all numbers listed, received no assistance from ATT.

Customer service reps are big fat liars over and over. We were were lied to after about 15 or more calls more. Lies. No help. No resolution. Just lies lies lies. Even the package we were guaranteed for 12 months was a lie with the first month bill. The worse company ever I have dealt with. They are a minus zero in my opinion.

Thieves. Liars. Scammers! These people Signed me up for an Extended 2 year contract tv and 1 year contract internet when I was told I would only be on it for a year. Then when I moved to my new apartment I called them and told them I was moving and they said they didn’t service my new area. So they agreed to waive my early termination fee and to return everything. So I did this and months later I got mail from a credit agency saying I owed $283.80 for early termination fee.

After receiving a bill, well over my monthly amount, I contacted DIRECTV and we settled on them sending a "Visa gift card" worth $200 to cover this bill wrongfully sent. I never received the card, was forced to pay the outrageous bill or have my service disconnected.. I paid the bill (to have power restored until I find another provider) at 3pm on a Wed and still had no service the next day. No one would give me a clear reason to why I paid and still had no service restored and told me that it would be on "that night". Worst customer service EVER!

As a 5year customer of Directv, I called in because my bill doubled yet again as it does every year. My first call started about 7:30 and lasted over one hour and fifteen minutes. The last hour with a women repeating to me she was still waiting on a loyalty customer manager to assist me every few minutes, only to be hung up on. So I called back and my customer security code amazingly doesn’t work now with this new representative, that now wants to reverify all my information, reason for calling blah blah blah... So after about 40 minutes I get transferred to no one because I got again.

We were customers for long time with automatic payments, we changed credit cards for expiration reason, our payment didn't go through. They call us, we did the payment and put the automatic payments again. A week later they cut our service because we have a bill past due. I called and wanted to speak with a customer service representative. The computer said you need to pay your bill in order to continue with your request.

Long long story but I have to share. A week or so ago our main DirecTV receiver went out. Original equipment. Contacted support and spent a good 30 minutes trying to explain to the guy that I needed a new receiver. He kept asking if I was upgrading or replacing. I told him the receiver was bad so I presume I need a replacement. By the way I have a monthly protection plan.i literally was on the phone for over an hour. Finally he seemed to understand and supposedly was sending a new receiver, 2 day shipping.

Poor Customer Service. 4 calls made to change my service address. On the 4th call I spoke to 4 different people to find one who knew how to change my address. After they dropped 2 of the 4 local channels I cancelled my service. 6 weeks later and no prorated refund. I'm told it was just entered into the system and refund will arrive in 30-45 days. What poor service. Never again.

Without any exaggeration for the last two years there has not been one single day go by without some type of problem with my cable! Whether it be pixelation or volume out of sync or from a long list of other problems I can see why they are less than Comcast! Their product is crap! I like when you watch something from On Demand like Myth Buster you get commercials that you can’t FF through. Plus the added fun of having it now on your hard drive taking up room. If you want to delete it you have to FF all the way through it (except the commercials) to get to the delete!! Of course, if you're not fast enough it starts to play the next episode and then it’s stuck in your hard drive. I could go on all day, but I won’t. Don’t go with them!!! Pay the extra for some other cable company... Tomorrow, I will call Comcast and go back to them.

Would give a negative star if I could. We have DirecTV since 2018, but they keep taking away channels. When you sign up for DirecTV you automatically go into a 2 year contract. What pisses me off is that yes they take channels away and expect you to pay the same price for your tv service, like I sign that contract wanting those channels for that price so if you take them away lower my price! I called asking how I can get those channels back because I love my channels and they said I have to change my package deal! They are just so unfair!

After fulfilling a 2 year contract with DirecTV, I cancelled my service 1 day into the new billing cycle. I returned my equipment as soon as they sent me the paperwork. I received a bill for the new cycle and since I had auto pay it automatically came out of my bank account. When I called to ask them to refund my money since I no longer had the service, they told me there was nothing they could do about it. It was company policy to charge for the entire cycle because I had not cancelled it the day prior to the start of the cycle. I asked them to prorate the charges then for the 1 or 2 days. They refused saying that it was lawful for them to charge the full amount since I live in the state of Oregon. The person I speaking with had a very poor understanding of English & I could hardly understand him. I asked to speak to a supervisor that I could understand. The "so called" supervisor continued to say, "Sorry, there is nothing I can do for you."

In the past, I have been very pleased with the Directv customer service. Since ATT took over, this has gone downhill big time. I recently had a billing issue and I have spent 5-6 hours on multiple calls trying to resolve this. I have also had a chat that lasted over an hour. No one that I talk or chat with ever has any authority to make changes. They refer me to a supervisor and then I'm told that I need to call another number. The Directv service works well, but you better hope that you never have any issues that require customer service.

I signed on about three years ago and was fairly happy in the beginning, but as time went on, the prices increased and service decreased. First, although I am not hard of hearing, I often had to turn the volume up to 100 before I could hear what was being said on the program. The pixelation increased to a point where at times I had to turn the tv off as it was un-watchable. After about 2 years, the box went bad and I had to return it for a replacement which meant losing all of the content I had recorded. Incidentally, any time you have to call for any reason you speak with a person whose native language is not English which makes it very hard to communicate. There were also many times when my favorite programs were not offered any more for no good reason that I could determine.

I renewed my DirecTV Account til November 2019. Earlier this year, March 2019, I called to get assistance as the receiver for one of the rooms didn’t work. After troubleshooting and it still didn’t work. We sent the receiver back and got another. Dish has a better deal, so I called to get my contract expiration date. They said March 2021, because I got new equipment. I didn’t. It was broken. I never verbally or in writing agreed to this. They will not let us out of our contract. Never EVER do business with this Fraudulent company.

I have been Direct tv customer for seven years and just recently disconnected my service. I had such a poor experience with direct tv AT&T. Customer service promised me discount and how much my bill supposed to be every month if I sign a contract for one year when I moved to a new location. My bill came up outrageous so I was frustrated when I called customer service and no one was able to help me even a supervisor so I decided to canceled my service and then I told them since I was promised for all these discount and they were unable to provide me I am not responsible for early termination fees, so basically customer service lie to me to sign a contract. It came to a point when I make a call to them to discuss the bill, they literally hang up on me for so many time. Direct Tv AT&T is the worse cable company I have ever come across and well as customer service department, I will not recommend anyone to choose them as their provider.

I have had DirectTv for over 10 years. Through the years I have had issues with them and price increases. I have worked through or let go of them after zero consideration from customer service reps and managers. Currently DirectTv has been in dispute with a network for at least three months. This is one network that is very important to me so I can watch a team I have been a fan of my entire life. I found out a city down the road has the station I need and pay for. I asked DirectTv if they could give me the channel from another coast because I can see it in my channel guide grayed out. I was told “no” by multiple levels of customer service, they would not listen, kept talking over me like a script and I was even hung up on by one manager at the highest level of customer service.

After being a customer for close to 25 YEARS, 1995, I decided to upgrade to 4K. Af first I was told I would cost almost $400 to upgrade. After waiting almost a year and calling five times I was told they would upgrade me for free due to my loyalty as a customer. They literally have set five appointments with four hour windows and cancelled all five of them, advising each time that they do not have the equipment. That’s 20 hours of waiting like a fool.

DirecTV lied to me from the start I signed up on Thursday and called to cancel Friday. They told me that it would cost me a early termination fee but when I signed up they told me I had 48 hours. And they also said I could use A senior citizen discount. When I called the lady she said they didn't have that plus I didn't get the channels they said I would get. I called on hold for 1 Hour and 12 min according to Alexa. HE said I had to pay extra to get the channels I had with DISH NETWORK. Please stay away from AT&T and DirecTV.

I had DirecTV for several years. In June, 2019 I paid my invoice (NEVER late in payments) and then was offered an attractive deal from another source so, I committed to the change and cancelled my DirecTV, returning their equipment. In 3 follow-up calls over next 3 months, I was promised my $59.88 over-payment refund, "I see your refund is being scheduled and payment should be made within 2 weeks." Nothing! They lied. Now, in October, I have sent notice to their corporate office of the CEO giving them 10 days or I file suit in small claims court asking for my refund + court and other costs + my 7 hours of time in pursuing this matter. DIRECTV/ATT ARE ABSOLUTE CROOKS! I DISCOURAGE YOUR USE OF DIRECTV.

Spent over a hour on the phone and talked to 7 people and none could help me get service for my 2nd home on a full time basis without having me set up a second account and charging me double for the plan I currently have. Every time I talked to the new person I had to state my name and phone number and re-explain my issue. I finally hung up very irritated and am now dumping DirecTV after being with them for 20+ years and moving over to Dish....

I have been a loyal DirecTV customer for over 20 years. I had a problem with my receiver and was told I had to upgrade to a HD. They told me this upgrade was mandatory as they were changing their system but there would be no additional cost to me. I agreed to get the newer system but when I got my 1st bill it was an additional $30.00. I called what is now AT&T and was told that I would have to pay this additional amount for 3 months but then they would send me a rebate as it was added into their system. So, 3 months go by, no rebate & the 12 month promotion I had went bye bye. I called again and was told there was never no deal for the upgrade & they didn't know why someone would promise me a rebate!

I’ve been a customer for over 11 years and I am canceling it within a month if my situation is not resolved. Over four years ago we had a problem with our dish and they came to the house. It was in the winter and our dish had been located on the side of the house. The tech said we needed a new dish and he wanted to put it on the roof. We didn’t want it on the roof. He said due to all the snow on the ground he could not dig a trench to locate the wires and that was really our only option. We told him we didn’t want it on the roof. He said then we wouldn’t have adequate service. We said if they relocated it to the roof when we put a new roof on, which we knew we needed soon, what would happen. He said they could relocate it to the ground at that time. We asked if we would be charged and he said no, if we called and explained what happened, they wouldn’t charge us.

I moved canceled my account over a month ago and returned my equipment. They are still sending me bills adding late fees to an account that is canceled. Each phone call is over 30 minutes with no resolved. This is my 5th call. DO NOT GET AN ACCOUNT WITH THEM. There are much better options out there!!!! Run!!!

We had DirecTV for a good many years and always paid our bills and did what we were supposed to do. After our contract ran out, we decided due to the increasingly higher prices even during our contract we would look around. We were approached at our local Walmart by representatives of DirecTV, the little guy said he could beat every price we had been paying and that they had all new and improved equipment and that we had nothing to lose and everything to gain if I would resign up with them.

Updated on 01/09/2020: In October my bill went from 147 a month to 401 a month. I received a credit in the mail for $401 from DirecTV so I called and reconnected. The customer service representative that reconnected me told me that I didn’t owe anything at the time. I was bundled CenturyLink. Now I owe CenturyLink for $401 dollars. DIRECTV will not give me a refund so guess what. I'm disconnected again and going with Dish. I’ll never do business with DirecTv again. They lied and mislead me. They also said I was getting a $200 good customer Loyal reward $200 visa card. Never got it. Another lie and mislead.

First I would say if there was a negative star rating I would have choose that as 1 is too good for DirecTV. I had DirecTV since 2004 as we are remote and were unable to have anything other than satellite until last year. We changed to the local cable company and that was when it all started and is still going today. Make a long story short the extension to have service disconnected is useless like most of the people that answer the phone for Direct TV.

DTV won't pro-rate canceled account. They are forcing us to pay for 25 days that we won't have any service because they claim they can't prorate billing amount. Also, no credit allowed for the channels they don't provide anymore due to disputes with networks.

We have been Directv customers for over 15 years! Since August of this year I have made at least 6 calls to customer service to have our service completely cut off! On each call I was assured that my balance would be zero and the service was cancelled! Each month after we receive a bill with another month's charges! Today I was able to speak with a supervisor and I believe that the service is now cancelled! The lady was very pleasant when she told me that I have a balance of $250.00 owed! This company has charged us for the last 3 months of service that has not been used 1 time!

Been with DirecTV for 10+ years and recently moved not knowing we could stay with them. Found out we could and after confirming there were certain sports channels we could get, we signed up for 2 more years. Come to find out, because of our location, we can't get them. We were lied to the entire time. To call it even, DirecTV agreed to give us MLB Ticket the rest of the season (2.5 months) and the NHL ticket package free for 1 year. AS soon as baseball ended and NHL started, we lost all NHL games and when I called (spoke with 4 different people) and told 4 different things. 1) "You were never signed up," 2) "Because you aren't a new customer we were told you needed to pay for it" (we were new), 3) "We gave you NFL ticket and therefore you don't get NHL," 4) "Sir, there's nowhere in the system where it says we agreed to this."

My account was debited twice and I have spoken to 5 reps and it will take up to three additional days for a refund!!! Jared made the original mistake! Aiden was the worse, continuously told me that a supervisor was unavailable and assured me that it would have been rectified in 24 to 48 hours, that was on October 17th!!

Directv is absolutely terrible! Even though we canceled service with them after being dissatisfied, they continued to charge our account an outrageous amount of money. When we go to question the bill, want the amount credited, they said they couldn't because our account was cancelled and we have to call our bank to fix it. How can they charge our account if our account was cancelled!? We returned our equipment promptly and got a confirmation email that they received it, yet they charged us for not returning our equipment. They said we needed to wait until the next billing cycle to get credit. Steer clear of Directv/AT&T.

DirecTV is disgusting and dishonest. If you cancel the service they ask you to send the equipment back. If you don’t send it back they charge you large amounts for it. We sent ours back in the time they gave us but still tried to charge us $300 for non returned equipment. Biggest scam I’ve ever seen. I spoke to them 3 times and was promised the charges would be removed. I had to go to their Facebook page and complain to get them to move. Do not use them. They will steal your money.

Almost immediately after I switched to DirecTV I had problems with billing and given false promises. They said I would receive a $200 gift card to offset my early cancellation from a competitor but had to wait 30 days. Two months later I called and after about a hour between three different Reps, I was told it would only be $100 and I should have sent something in to activate the incentive. This was after being sent back and forth between departments where no one knew anything. I had to cancel auto draft after the first payment because they over charged me for features I didn't add and had to cancel. When I cancelled Stars and Cinemax after the 3 month free trial period, they cancelled the NFL Sunday ticket without telling me, which was free for the whole season.

After first 30 days we lost the ability to have any On Demand for all services. It took 45 days, multiple chat sessions (10+), four tech visits, a new box ordered, new box did not work and told needed a new tech visit, ordered second new box, promised it would be delivered Friday, now delayed until next week with zero service. Still no resolution in sight and going on 45 days now. It is so difficult to change providers but it appears that maybe my only recourse since it is impossible to get in contact with anyone that cares to solve the problems without having to take time off work for a tech visit and be told there is nothing they can do. Told new box would require a new tech visit so they want me to take off a full week of work just for TV service.

I have had DirecTV for years. But after being without Channel 5 (NBC) for almost a year and now being without ABC, I decided to cancel my service. Customer service is terrible. I have called many times to get my bill adjusted since we were without our local channels but to no avail. When I decided to cancel the service on Oct 2nd they said that they no longer pro-rate so I would need to pay for service until my billing cycle was up om the 25th of Oct which I thought had already paid for. I called back on the 20th of Oct to ask where to send the equipment and they said I owed another month since they bill a month behind. This company has become a JOKE.

They are way too expensive for nothing but junk channels! Stuck with them and ATT cell service. Had a appt for reinstall of a dish since are roofer had to remove it for a new roof. Had an appt, but wanted something earlier. 1/2 hr on the phone, and got a appt for today from 12-4 pm! Waited all day and finally called at 4 pm after 1/2 hr getting transferred. Some gal in Bangladesh said we doesn’t see a appt for today! WTF! No ball games for me this weekend! Sending their equip back along with their phones! Terrible! 1/2 star! Suck! Don’t have the time for their BS.

Overall we have never minded Direct tv. The other day I went to log in and saw a deal for new customers that was almost 50% of what I currently pay. When I asked why a new customer would get this type of deal instead of rewarding those that already have the service the response was that I was already a customer. I'm in a contract and would have to hundreds to move somewhere else. Not sure why they can not provide the same service to all their customers and not just the ones they want to lock into a contract.

We have been a AT&T/Direct TV customer for years but recently we ended our service with Direct. We are as locked into a contract for 2 years and paid 73.00 per month for the service. Which was affordable for us. Now after our contract ended we got hit with a bill of 124.00. We tried to get Direct to work with us on this but they simply wouldn’t. We explained to them that we don’t watch 124.00 worth of tv a month. We also had channels that we were paying extra for that we didn’t subscribe to (regional sports channel, outdoor channel). Also we was paying for about 10-12 home shopping channels and they told us that the home shopping channels are a part of the package. I mean come on now. Who the hell wants to pay for that many home shopping channels?

I normally don't write positive or negative reviews but ATT (DirecTV) has by far been one of the worst experiences we've ever had. We signed a two year contract, we weren't happy at all and we tried to cancel but we had to pay the outrageous cancellation fee. They lure us in and made false promises. We cancelled when our contract was up and they STILL charged us two extra months. I've been on the phone with them multiple times (each time more than 30 minutes). They either don't take notes or the departments don't communicate with each other. These make me sick to my stomach. They are polite on the phone but they can never get things done the right. Four months after we cancelled we are still receiving late payment email, it is unbelievable.

Be careful with the way you pay your bill. I you choose to pay your bill with automatic payments from your debit card like I chose to do, Directv will continue to take money out of your account even after you cancel the service. I was told by my banking institution that my only option to stop this was to have my debit card cancelled and have another re-issued with a new number. This has gone on for two billing cycles so far. If you decide to cancel, make sure you give them notice before the end of the billing cycle. I waited until the morning that the new cycle started and even though I was told by the customer service agent that I would not be charged for the upcoming month, I did get charged. Then they claimed that the equipment was not returned and billed me for non-return of equipment (5 weeks after it was sent back).

The installation is a mess. DIRECTV was supposed to be here between 8 AM - 12 PM today and no one arrived so I called and was on the phone almost 2 hours!! Then after 2 wasted hours they informed me that they are unable to come until Saturday now because the technician is busy. It is on directv to send the technician when the appointment is scheduled. I will be canceling and going to someone who appreciates the business!!

Been a customer 2 times. Never again. First time had service for over 10 years. Had one of my receivers Sony go down. Went to a retail store. Bought a Directv receiver. Few months later changed to another service. Directv bill had gone up. Call to turn service off. They told me I was still under contract. Charged me 475 to turn off and made me return the receiver I had paid for.

We signed up for new service at our local Sam's Club during a promotion. The promised monthly price was not on our first bill so we called customer service and was told that it sometimes takes a couple billing cycles for the promotion discount to show up. The second, third and fourth billing cycles, discount is still not showing. We called again and were now told that the promotion was no longer available. After my wife arguing with them for almost 30 minutes we were told there was nothing they could do. We told them we wanted to canceled since they did not honor their agreement. We were told that we would have to pay the early termination fee if we canceled. We argued that they did not honor their side of the agreement and therefore we should not be responsible for the early termination fee. More arguing and got nowhere. VERY SHADY COMPANY! I would not recommend them at all!

We have been with them for 20 YEARS!!!! Now have stopped services with them. Every year the promotions expire then your bill doubles! Same old song and dance...you call in and threaten to cancel and only then they [DIG DEEP]. Your price depends on who you're talking to at the moment. When this happened again this year a customer service gentleman gave me a similar rate as my last year and said it was good for one year. Then our account was nicked for the higher amount as if nothing had been changed. I called in and asked for a supervisor and a woman name Shannon talked with me and said there was a blank section on the date that I called in. After 2 hours on the phone I asked her to disconnect our service. She did not care. Gave me the feeling she enjoyed saying "SORRY TO SEE YOU GO"!!!! AT&T HAS TERRIBLE CUSTOMER SERVICE PEOPLE. Never was treated this poorly before AT&T bought them. Go Comcast!!!

I have had Directv services since 2015. Prior to AT&T's takeover their company prided itself on customer service. After the merger it appears that AT&T is trying to put Directv out of business. Even though they bill a month in advance they refuse to prorate your service. I cancelled 15 days prior to my billing cycle and they waited until my billing cycle was complete to officially deactivate my service. I can see why they are losing millions of customers annually.

Our contract was ending September 8, so I called customer service before asking if there were any promotions available as our current pricing was $56 and it was going to increase to $120. I was told there was nothing they could do for me besides lowering my package. I stated I would rather cancel the service. The agent told me my promotion ended a month before my contract ended... How that happened makes no sense because I signed a two year contract two year price protection the same day! The agent explained he would give me a credit so I would not experience a difference price since he could not explain why they did not end on the same day.

I cancelled my service with Directv that I had for 13 yrs. EVER SINCE AT&T took over it has went downhill, bad service, pricing went up dramatically. Since 8.23.19 I have been waiting for my credit of 186.57. I followed up on 10.4.19 and was told that it takes 45 days to process any refunds. I called back today 10.15.19 and was told that they barely processed my refund yesterday and it was going to take 14 to 21 days to process. They then gave me another phone number to a subcontract company that does the refunding. They stated they didn't have me in the system...call back when I have a refund # not a confirmation number.

When the contract period end the price of DirecTV/ATT Internet jumped $130. When contacted, no promos or programs were offered to keep our business. We were advised to consider changing after the end of the billing period. A week later during cancellation by phone we were informed that we could not prorate the internet service and would have to pay to the end of the billing period that just started.

Terrible customer service won’t listen to customer. After charging the wrong price promised 4 months ago. Trying to cancel service going nowhere . On the phone for over 1 hour and still not done waiting for customer service. Requested cancellation kit and still have not received!

Dtv will try to rip you off every chance they can. They will increase your bill slowly until it up over 200 a month. If you set your DVR for a sports game they will bait and switch to whatever station that fits them best. They will also switch you to $K to up-sell you and not record on the other. Stay away. Go with a free and get your tv off the internet.

My husband and I had to cancel our plan, we needed to bundle services and they did not have the internet strength that we needed. We called and got someone on the phone and when I told them we needed to cancel before I could say why they hung up on me, we called back in got someone else and I told him we just got hung up on and needed to cancel our plan and he hung up on us too. Called back in AGAIN and they kept redirecting us to departments that could not help us. We were transfer three times before we got someone on the phone. I explained to her what was going on and she proceeded to tell me that the first person who hung up on us scheduled our services to be canceled.

I have had DirecTV for 4 years and was frustrated once a year when they would up my rates. I would call and complain, they would give me another promotional discount for a year. Until this year when AT&T took over. My bill went from $112.00 to $176.00. I was told there was nothing they could do. I cancelled my service mid billing cycle expecting to only be bill for 15 days. NO - AT&T doesn't prorate your service. I was charged a full month. Don't use this company...

I had DirecTV for over two years. Their channels gets worse and worse and I was forced to pay a high monthly fee for valueless channels and programs to watch. I had to call three times to cancel my service. Several times to get the charge right and return their equipment. I was told conflicting information. I finally returned both equipment as required. But, they said they only received one. They didn't give me a tracking number and they did not track either. So, they charged me for one unreceived equipment. I called and told them I had the receipt showing I returned both. They insist to charge me until they receive the second one, which could be lost in mail, which is NOT my fault. They do Not track their shipping and they just charge you even if you returned the equipments. It cost me many hours many calls just to cancel and get my money back. Worst experience ever!

I was a DirecTV customer before AT&T bought them and did not have any issues with anything before that. Since then it has gone downhill. My husband passed away this year and our account was in his name. When I called to make some changes to my account they refused and even though I was listed on the account and had all the password and account info told me I would need to visit a local AT&T store to change the account to my name. I did this and the staff at the store were all completely confused about why I was there saying they had never handled that kind of request before. The manager tried to help me by getting someone on the phone with the DirecTV account department. Long story short we both wasted over an hour of our time trying to do this with no success. I left having accomplished nothing.

I am in the military and was deploying for a year so I cancelled Direct TV. I sent my equipment back and received an email from AT&T that they received all the equipment. A week later I received a bill for $195.31. I called to find out what it was for and they said they had not received the equipment. I had them check and they agreed that idly was a mistake and they did have the equipment. I was concerned that they still had my auto payment credit card on file even though I no longer had a plan with them and wanted to make sure my card would not get charged. They guaranteed me it wouldn’t. Well it did and after 18 phone calls (everyone guaranteed that I would get my refund) I have not received it. I told them that if I owed AT&T money for months I would be charged additional fees but there is no sense of urgency. Because of this I will never be another AT&T customer regardless of the cost.

DirecTV has the by far worst tech support of any other company I’ve used. Not only are their tech supporters over the phone are beyond difficult to understand because they are all foreign, but their on the ground technicians in the Hampton Virginia area are horrific as well. If I typed out the DISASTROUS service we received in the last 30 days, I’d be writing a book. Between the beyond RUDE technicians to unacceptable non working service, DirecTV is by far the most trash out of Verizon, Cox, and Dish.

Like most people now I only have internet at my house and I stream everything. I'm a huge Titans fan so Purchased the Sunday Ticket streaming service. I was in Florida at the time so I could watch the Titans game there. I come back to Tennessee and all their games are blacked out so therefore I just spent $241 on a service I only purchased to watch the Titans play, yes I know they are not good but I still like to watch them. Big waste of money and false advertising in my opinion. Oh and I called to make them aware of the situation and they couldn't help me, refund my service fee nothing. Hopefully this helps someone else not make the same mistake I have made.

As a senior on a fixed income when my new DirecTV bill went up $20 I called customer service and asked for a loyalty discount. Was offered $30 off per month for 12 months. My happiness over this was short lived. When I didn't receive confirmation I called 3 days later and they said no such discount exists. Have been reading on the internet about people having the same problem. Since DirecTV was acquired by ATT, I feel they have resorted to deceptive business practices. Will be canceling after 20+ years.

Ordered NFL package on phone, they asked if I wanted the 3 or 6 month payment plan. I have had this package for over 15 years. I received bill looking for the full amount of payment bringing my bill to $568.75. I called. Was told they would adjust and not charge late payments. Received two emails for LATE PAYMENTS. Called again today (10/14/19) and was told my service was going to be terminated. Now I have been told that I will not receive any late payments and to just pay the monthly fee for the NFL package. I requested an email confirming all of this and guess what - they DO NOT EVER put anything in writing.

We had decided to cancel our services because of the numerous service calls we had to deal with which did not fix our issue. They tried to charge us for their equipment failing even though we had the protection plan. Before the cancellation was finalized, we decided to inform this horrendous company that we would be keeping our services. A few weeks had gone by and our services stopped working so I called to find out what's going on. THEY cancelled our services anyway.

I have had NFL ticket for years and I cannot wait for someone else take this away from them. Trying to record games is a nightmare, you have to choose from 3 channels when you want to record a live game. Why three channels? Makes no sense. 25% of the time it does. It record the game, this really sucks when you have a game you really want to watch.