DIRECTV Reviews

First, we were coming from Dish where we had a DVR that ran all receivers in the home 100%. So of course going to DirecTV's Whole Home service would be at least good but, since they make it an advertising point, it'd probably be even better. What they "mean" when they say "whole" home is that you can perform "some" of the features from your whole home. Some is not whole. I learned that in kindergarten. Yay me. Want to see what you have scheduled to record on your second receiver? Too bad, you have to use the TV in the other room of your whole home. Upon calling them on this false advertising, they said, and I quote, "We are not Dish Network. " Indeed they are not.

Second. I was enticed to join DirecTV in part by their three months of free premium channels. I have no intention of paying for premium channels as I mostly only watch 4 or 5 of the good channels. But I'm fine with some freebies for becoming a new customer.

Well, fast forward about four months from sign-up and I see my monthly bill (which is automatically taken out of my bank) almost double. Upon calling DirecTV, I am informed that when I signed up I was read a disclosure (i.e. the small print) that said I would have to call them to cancel the free premiums or I would automatically be billed for them. In other words, I would be billed for something that was given to me for free as an incentive to join. Well, shame on me for not setting reminders and marking the days off of the calendar, that is my mistake. And of course, DirecTV capitalized on that mistake. Upon calling them on it and politely yet sternly explaining how while they're correct they're still in the wrong, they took the high road and credited me almost half of the extra I paid over three months.

I want out of my contract but they have enough fine print that I'm locked in for the next year and a half or so. I told the guy on the phone that I will tell ten people about my experience with them. I'll count this as 1.

When I couldn't get my VOD & DVR features to work, I called and was informed that I don't have the Whole House DVR and I only ordered standard service. When I complained for over an hour to a supervisor, I was told since my service was activated, I am no longer a new customer and that I could pay to have my service upgraded to whole house DVR for a whopping $300.00. They now want me to pay for what they originally offered me. I don't think so. Cancelling! I called to cancel and they are down for maintenance until 6am.

I complained and said that we would return the boxes but we should not have to pay an early cancellation fee when we didn't cancel their service, but instead, they quit servicing us because we moved to a place where they couldn't service us. So, to thank me for bringing this to their attention, they removed a second early cancellation fee from our bank account. This time, we filed fraudulent charges with our bank and we got our money back, all $700. You would think that it was over. Nope. We were told that they would just re-issue the charges so we had to close that bank account and open a new one. What a pain. But we did just that.

We were feeling pretty good until the next thing you know, we had a ding against our credit report. Yep, those beepity beep beeps are now going after us by fraudulently saying that we owe them money when we do not. If anything, we feel that they owe us money by now after all this damage that they have caused. We have been fighting them for over 3 years now and they are still trying to collect on bogus charges. I even have saved voice messages from them saying that they cannot service us and they just don't care. I quit calling to complain because I didn't want them to keep adding early cancellation fees to us. This company needs to be charged with racketeering.

We were not happy, but called and set up another appointment. This one for November 3, between 2:00 and 4:00 p.m. This required our explaining our schedule and confirming this appointment to no less than eight different people via their phone calls to us. One of these representatives told my wife that she would have to call the technician directly herself. This DTV representative was so rude that she had normally well composed my wife in tears, ready to tell DirecTV to come remove any trace of their equipment. Finally, my wife spoke to another representative who seemed to understand. We decided to give them another chance, thereby committing to taking another half-day off of work in order to be home when the technician arrived.

Fast forward to Nov. 3. At 2:00, the technician called to say he would arrive by 2:30. He didn't. He called again at 4:00 to say he would be here before 5:00. He wasn't. At 6:00, I called DirecTV's number to notify them of the situation. I spoke to Linda, who politely checked. She said that the technician was "on site. "He wasn't. She insisted that he was. When I asked to speak to a Supervisor, our telephone connection was somehow cut off. On her end.

I called back, this time speaking to Xavier, who was very polite. He checked, and again said that the technician was "on site. " He still wasn't. I again asked to speak to a Supervisor. I was asked to "hold." While holding, the technician finally arrived, at 6:33 p.m. (Sundown was officially at 6:38). My wife and I had a 7:00 p.m. appointment, so I politely sent him on his way. After holding for nearly ten minutes, I was allowed to talk with Supervisor Tom. He was most apologetic and understanding.

I asked Tom to relay our 2-Part complaint to the highest possible DirecTV decision makers. Part 1 concerns the technician who does not keep appointments, causing a major inconvenience. Part 2 concerns the fact that no other business with whom we deal makes changes on their end that requires that my wife or I take off work three (yes, we rescheduled one last time) half-days, and can only give us only a 4-hour window during which a technician might arrive. Or not...

I understand emergencies, but even a busy brain surgeon can be more precise with his/her appointments than that! So can an attorney, a banker, a trash collector or anyone else. Yes, I am probably crazy for giving them yet another chance. I would not have, had we not been satisfied DirecTV customers for at least a dozen years. At this moment, however, we are seriously considering removing DirecTV, and all TVs, from our home. Will the technician ever arrive to actually do the work that DirecTV says must be done? Who knows? So far, he has two no-show strikes.

After speaking to upwards of eight different CSR agents and a few of the supervisors. I was also hung up on, put back in the queue and finally transferred to a person who only identified herself as floor supervisor man. She tried to convince me that I did not own my receivers and that the charges were valid. When I pointed out the facts and how I knew I owned all my receivers, she then changed her story and said that the fees were leased fees that I pay for Direct TV service. How is this possible? They even sent me a bill for $45.00, saying I owed them for a standard receiver.

So here we are 2 months later and I got a bill in the mail for $54.95 for a PPV fight we ordered two years ago. Since we were signed up for automatic bill pay, there is no way we did not already pay for it. The lady said we ordered it through some access card on the box and that they could not assess the charges until they received the equipment. This is not possible because we were never able to order PPV through the box. We always had to go online to order it. After all this, they will not take away the charges. I have a friend who was double charged and charged for things they didn't even order. DirecTV is fraudulent and I would love to be part of a lawsuit. They are not only charging for services not rendered but also harassing us, trying to get us to join back up with them.

He said he could maybe get it sent back via check after the account was reviewed in 10 days. This is crazy since they just took my payment (admittedly their error) and he could not get the payment back any earlier. Finally, this agent said it could go back to the card but I wanted it sooner than 10 plus days. I escalated again to a supervisor. It took an hour to get a supervisor on the phone (Erica). And she had worse customer service skills than the previous agent. She argued that they could send back to the card, even after I was already promised it would. They are making errors (known errors) and they are not willing to make it right with the customers.

I called DirecTV to arrange to have it moved. They said that it was considered a relocation and would charge me $50 for it. I told them that I don't have $50 to pay to move a dish that I didn't even have installed in the first place. They said that it wasn't their problem. A representative from the tech dept said that they should be able to remove the charge since I technically did not receive the free installation because the unit was already there. She transferred me to the customer service department to set up the appointment and I was told again that I would be charged $50. I told the guy no and what I had just been told. He said, "Too bad, that's the fee." I told him that they were absurd and that they were just giving me more reason to cancel.

He commented that he could transfer me to the cancellation department. Seriously? I am such a valued customer that you immediately want to drop me? I demanded to speak to a supervisor. Rachael was just as rude and unhelpful. She claimed that she completely understood my dilemma but there was nothing she could do. I told her that was ridiculous that I'm going to become homeless because they want to charge me for their error. She finally said that she could lower the fee to $25 and charge it to my bill. I was satisfied even though I knew I was going to continue to have issues. Of course, before ending the call, she commented that there would be other charges for whatever equipment the tech has to use to relocate the dish.

These people are just ridiculous--doing nothing but stealing money from consumers for a product that costs them next to nothing. I already know that if I try to cancel, I will be stuck with the cancellation fee. Sadly, I am more willing to save up to afford that fee than to continue on with their service. They are rude and care nothing about the people who they should be calling customers. Don't tell me that I am a valued customer and then refuse to handle a problem. It's pointless.

My wife ended up calling for the fourth time and no matter what was said to them, they would always reply with the same answer, "It's valid, we can't do anything." They had also said that I have to "email" anyone higher up, like management. Well, an email was sent and it promised that I will get a reply within 24 hours--wrong. I never received any response.

I have copies of all my phone calls and can prove that I never phone ordered from them. However, they still reply with, "nothing can be done about it," I have read about this happening to hundreds of people with the same issue. But that's not it. I sat on the phone for two hours getting my rebate filled out and have two confirmation numbers, yet they tell me that I have never filled one out and will continue to charge the $85 instead of the contracted $45 a month.

All they told me about that is, "Well, fill out another one." I told them that I have two confirmation numbers proving that I already did but they are like robots and say the same thing. They do not care one bit about anyone and they try to steal your money! I have only been with them two months and I am already so worried after reading 10,000 complaints about money issues, and the $500 cancellation fee. These people need what's coming to them--pay us hardworking people back for their fraudulent charges!

I called DirectTV and was told by a representative in their reconnection department that he found an issue in their records, but all he could do was excuse the early termination fee, and not the subsequent bills. He then transferred me to their billing department, who told me they could find no record of my having the service terminated, and that I owed 3 months worth of monthly payments.

I told the woman about the other representative in the reconnection department and the Qwest representative who found the records. The woman placed me on hold, and hung up on me. I the filed a BBB complaint and was contacted by a woman named Amy in their office of the president. Amy said she found some discrepancies, but that all she could do was refund the money to me, and I would have to pay Qwest myself, since Qwest collected the bills for DirectTV.

I told her that this was not optimal for me because there was no guarantee from them or Qwest that they would remove the negative report from my credit file. I told the BBB that DirecTV and Qwest needed to work together to resolve the issue that they caused, and fix my credit standing. DirecTV flat out refused, stating that they could do nothing.

Qwest said that they couldn't do anything if DirecTV did not admit it was their fault. A month later, I received a letter from Qwest stating that the 3 months of bills were not from DirecTV service but from Qwest service and that they had no record of my requesting the service to be terminated. The two companies work together and bill together.

I have only gotten the run-around, and have been unable to get this issue sorted out. What a wonderful way to treat the people that put their lives on the line for them. I will never use DirecTV, Qwest, or Century Link again. I am now stuck, and have no way to fight these companies, and clear my credit record.

Assuming everything was in order, I digressed until they did not automatically deduct their payment and made my account past due. I called and asked them why they had not and the CSR said it must have been a glitch. So after going over my recent bill, I noticed that the HD service I was suppose to receive "free" was being charged. I questioned him about that and he said he did not understand why because I was enrolled in auto bill pay which qualified me for free HD.

He then transferred me also to the department to cancel my services. Now that person said I pressed the wrong button when I ordered online and it did not accept it. So when asked if I was enrolled in auto bill pay now, I was told yes and they would deduct my bill from my account. How is it that I am enrolled but do not qualify for free HD when that is the only requirement? When I asked to just cancel it from my order, the man told me I would have to send in the HD receiver (which I agreed to) but then told me they could only send me a down-grade replacement receiver for something like $150.00. I should not have to pay for a "down-grade" receiver! I have been manipulated and really want to cancel my services but of course, I am locked into a contract.

The bill keeps going up and up! Now they are taking channels away as of Nov.1 but will not let me out of my contract. I am so tired of them taking advantage of the consumer. Please help me get out of this contract. This is not what I signed up for. I need to be free to take my business else where.There are so many unhappy people with this company at this point. I feel by suspending/taking away channels and price increases they are in breach of contract! Thank you. Dina I will also be contacting the D.P.U.C. on this matter.

Thirty-six hours after installation, I get a bill stating I owe $65.99. I called up an agent and he told me I was supposed to go to their website and look for the rebate and sign up through the website! Then I asked if I could cancel. He then told me according to my state law, I have 15 days to decide on canceling, not 21! He also told me the rebate only qualifies for 12 months at $34.99. Afterwards it would cost me $65.99, unless they had another rebate available at the time. I told him I would think about it.

I called up their competitor, Dish Network, which according to them sucks, but I found out they had better prices. I called back and got another agent. This time, she told me I only had 24-hour window to cancel my services after installation date/time. Then I was told I have to pay $20 a month cancellation fee, which I am aware of. So I got three different answers. **! This is horrible practice. Are they trained to lie? Worst customer service I have ever been through. Dish Network has way better prices. Lost almost $200 going with DirecTV.

I ordered service through AT&T, who partnered with Direct TV for this service. I was never verbally told about a 2-year agreement, I never received an e-mail about it, and I most definitely never signed such an agreement. DirecTV is taking a position as though an alleged e-mail that was sent to me is a binding contract, which it is not, because I never received it. I never agreed to such a thing (nor would I have) and they have nothing to establish proof that I agreed to it. E-mails are consistently lost in the shuffle of spam and junk folders, etc., and I certainly cannot constitute a binding agreement. They actually should be sending me a refund of $30, once this ridiculous $360 charge is removed. I can be contacted at **.

I pay good money every month and I feel that they are harming their customers by not providing a service that is obviously wanted by their customers. I will also turn this complaint over to the Ohio Attorney General. Not to mention our bill is almost $100.00 a month and I can go elsewhere for a cheaper rate and still get all of my channels.

This is ridiculous that they want to cancel with Fox and treat their long-term customers like we don't matter and we are the ones paying all the bills. No one asked me if we would pay more for the channels.

If this dispute is not resolved, I will be cancelling with DirecTV and turning them into the Ohio Attorney General and local Better Business Bureau and request a refund of the past months bill. This is unacceptable that DirecTV can get away with this.

Ok. Explain to me how their pissing contest with business should cost me in a downed economy? Megan ** is our girl and we enjoy Fox news. FX and Nat Geo, but if I want to keep them I'll pay 40% more on my DirecTV bill. Is this DirecTV watching out for it's customer? Fox should be ashamed when I hear all the news journalists talked about how horrible it was when Bank of American added the $5 dollars to spend your own money in a downed economy. Then they go in and do this! Wow! Does anyone of them see this is the same? That takes brass balls to judge another company when they are doing it themselves.

One rep told me that Time Warner went through the same thing with Fox. I already knew that because we were living in LA when that was going down and had Time Warner. But our bill didn't go up. I guess, Time Warner executives were smart enough to know that raising the bill would have a bad effect in a downed economy. I spoke to two other reps who told me in short that the customers were being held for hostage and being used in the play against Fox and vice versa. Though that was obvious while I was doing my research online before I called that the last people being considered was the customers. None of the three reps I spoke to told me that Time Warner didn't raise the rate. They made it sound as if they did. I know better I had the service for the entire year.

I am assumed and disgusted with both Fox and DirecTV. I guess I will take my business to MSNBC since I will no longer have Fox. This is pathetic at best. Most of the people I know are barely able to put food on the table with gas prices so high. I guess you wanted your piece of the pie. Well, gas is a essential part of life that isn't an option. Cable is entertainment. Get your priorities straight!

When I switched from COX to DirecTV, I wanted to make sure those channels were part of the lineup because we watch them daily. I have a lot of shows we tape and watch. I guess I should spend more time reading and change my package to lower quickly growing cable prices.

I was shocked to find out this has been going on since August and I was never informed by phone or email! Impressive customer service!

Don't just watch TV, DirecTV are you kidding me? You are the ones directing it. No one told me or informed me that this was going on. I was told by a representative I spoke to at DirecTV that this has been going on since August 28th. I was given notice, not by DirecTV but a commercial by the creators of the FX show American Horror Story which I watch. I was furious that I was being told less than a week before this change.

If I had known, I would have cancelled before the time had run out allowing me too. Is this legal to not notify people at least 30 days before you change a contract? I asked a rep for an email address and he informed me that it couldn't be done. They had been advised not to so I could not talk to anyone higher up.

Earlier this year, I entered a Best Buy store in Riverbank, California in order to purchase some headphones for my teenage son. I was wrangled into a hard-sell by two DirecTV employees. At that time, they offered me a deal that included the channels my family wanted at a better price with no hidden fees and no extra contractual obligation other than the rental on the DirecTV equipment. I had a month to sample the product. No automatic payment was set up.

At the end of that time, I was unsatisfied. I turned off the DirecTV box and contacted the company to voice my many dissatisfactions. I had never received the channel package I had been offered. They said they would send a return box (postage paid). I was to expect no more charges. Then, I received a bill for $90.00. Later still, I received a bill for $60.00. Then, on 10/8/11, I received a bill for $544.03.

I was obviously perplexed and outraged. I thought it was a mistake. Surely, the return box (postage paid) would show up. Surely the bill would be corrected. Had I already not received erroneous bills?

Then, on the 24th of this month, I received a phone call from Valley First Credit Unions Identity Theft / Card Security office. I called Direct TV. I spoke to Cindy. She said I owed $326. I balked. I asked for the supervisor. I spoke to a supervisor, Teresa. She gave me the address for billing disputes in Colorado. I received no satisfaction on the call.

The unauthorized $217.63 withdrawal from my account has caused much hardship to me and my family. Other automatic payments were not able to proceed. Fees accrue.

If you cannot provide satisfaction, I will seek it through the most obvious other channels. Any additional correspondences from you to me should be duplicated in hard copy to the address of my attorney.

I called Direct TV customer Service and complained about my bill, and they promptly belittled my intelligence because I did not do things correctly to redeem my rebate. When I tried to explain that I followed directions as described to me by the representative I signed up with, they did not seem the least bit interested in helping me correct the situation. In so many words they basically told me, "Too Bad, your an idiot because you didn't submit your rebate request correctly, now your stuck paying the higher rate. "

Additionally, check your credit card; I found that they had added on services and began charging me without my consent. When I asked for a refund, they refused, saying I had the service. I told them I'd file a complaint with the police for fraudulent charges unless they were refunded, since I was unaware of these extra channels and had never used them. Additionally, I asked them to remove my credit card from the account and told them I'll send monthly checks, and anything they charged to my credit card would be filed as fraudulent because I did not authorize any payments to DirecTV.

They are criminals. They will talk in circles to wear you down, hoping you'll eventually give up. They will flat out lie to you on charges and promotions, and then say that since you don't have it writing, they will not honor the price quote over the phone. If you ask for anything in writing, they will first tell you it cannot be supplied, then agree to supply it, but you will never receive anything - they just tell you that to get you off the phone. I have never felt more conned than I do with DirecTV. They are evil and they know it. They have an F on the BBB, and I now understand why. Do not subscribe, or for the next three years you will regret it.

Had she told me that upfront, i wouldn't take that offer. I was 3 months out of contract already, they are now threatening me. They are cheaters. Now they are charging me $ 400.00 to disconnect . People, be careful, with DirecTV. Pay attention when you talk to them on the phone, and make sure they speak English fluently that you can understand.

Sometime in August or September, I lost my service and called the customer service number again. I was transferred to a number of agents until the Technical Support agent finally helped me. I was informed that I had a defected access card, however a new one could be sent out so I agreed. I continued to go without services until I received and activated my new access card. I was not credited for the days that I was left without services.

Early October 2011, I found that I was left without cable services again. I called the 800 customer service number above. I was placed on hold approximately for thirty (30) minutes while the agent located a supervisor. I then spoke to a supervisor named Ron (last name unknown), who could not tell me why my services were interrupted again.

Actually, I called in October to find out why I was left without services however the automated system said that there was an outstanding balance of $367.20, due to early termination. Ron informed me that to avoid this charge I need to activate my account. I told him that it was problematic and unrealistic for me to call DirecTV on a monthly basis only to find out what was wrong with the services. While Ron apologized, he indicated that it was out of his control to waive the termination fees, therefore I requested the contact information for anybody that could help with this problem. Ron provided me with the addresses to DirecTV Corporate and DirecTV Legal Departments.

The reason I contacted you is to request that I do not have to pay the early termination fee. The problem with DirecTV started with the sales agent, Brian ** , who misrepresented the estimated monthly billing rate to be around $25.00, when in my rate is $39.99, which already includes the discounts.

Two days later when I again reread the flyer I realized that the offer was not expired and that their representative actually lied and told me it was no longer good. After arguing the issue with the Representative I requested a Supervisor. His name was Jerome. Jerome informed me that I could not have the promotional offer because I now was a new customer and the offer did not apply to NEW customers. There is no doubt that I was fraudulently mislead in telling me the offer was expired when in fact it was not. He made me an offer to give me the promotion ($200.00) on my old account number but I would have to cancel my new contract (which was only 2 days old) with a penalty fee of more than $400.00. There is no doubt that this is an obvious attempt to defraud me on the original offer and gets me into a new contract with severe penalties. I have to amicably settle this issue with Direct TV but to no avail.

Please advice and help in the resolution of this matter. I am up in age and I am a stroke survivor and my wife is in a wheel chair and we cannot deal with the stress of this fraud. We are also on very limited income. In addition to this there was a rebate offer and the girl (Candice) gave us the wrong account so we would get cheated out of the rebate as well. We then got a different number from another operator that is supposed to work. Only time will tell.

Now I have to take time off work to meet the technician at my house. This is costing me not only a loss of service but also money. When I called to lodge a complaint, the representative kept putting me on hold, not knowing how to assist me. I just want to complain that the technician they sent need not disconnect services just to allow his to work.

I don't know if it was maliciously done or unintended. I just know this is a big inconvenience on my part with regards to time and money. Is this a regular practice? Are their other instances of this occurring with other people? The little mess up is going to cost me about $150.

This caused a lot of hardship for us as mentioned above. Like a lot of people, we live paycheck to paycheck and with the overdraft fees, it cleared our account. Leaving us to scramble for a way to pay for gas and food for our family of 6 for the next week.

As a result, I am now nearly being forced to pay this charge of $196 without a bill to go on. Additionally, they reserve the right to charge the last credit card on file with them, so they may end up getting this money they say we owe, and we are left holding the bag. I told the woman that I refuse to pay for something without an itemized statement indicating exact dates, times, names, etc. She says she was mailing it to me. I am at a complete loss here and going to file a complaint with the BBB and Federal Trade Commission. Aren't there statutes of limitations on things? This is absurd!

If I had done it the day before, it would have been included in my contract plus the extra $10/ month. The CSR in the call center would not upgrade, even though he knew about the request from the day before but said his hands were tied. I asked for a Supervisor. 14 minutes later, enter the Supervisor, Jamie, who was even more obstinate. Her lack of customer service skills really goaded me. When she said it would cost $400 to cancel the contract, that took me over the top and I disconnected the call, rather than tell her where to put my dish. I woke up the next morning and the service was off. I called the 800 number and they said that it had been cancelled! They cancelled the service and they still want me to pay a cancellation fee! Thankfully, I had misplaced my credit card that they were using and I had called the bank to request a new account number, else wise they would have slapped the fee on the card ASAP and I would have had to hassle with the bank to reverse the charges! Still have their dish, DVR and extra HD receiver. We are expecting 12" of snow tonight. Maybe I should put their equipment out on the porch.

I plan on contacting my bank to dispute the charges. I am writing to the BBB Attorney General's office, posting it to as many outlets as I can to let other consumers know how frustrating it is to have to deal with DirecTV when you can no longer have their service. I loved the service when I was able to have it, but now that I have to cancel, I just keep getting the runaround and no one understands English all of sudden. Their lack of management involvement is ridiculous.

I went out of town for a period of time and when I came back I called them to see if it could be hooked up as an extra unit because I was going to be living with my daughter for a while. They said my unit could not be attached to the already outstanding service my daughter had. They said I must return the units and I gave them the address and they sent me the return boxes.

From that call, I started receiving an invoice for the service being turned on again at my old house, which had been torn down months prior. I called multiple times to explain and they said I had a window of time to reinstall which nobody told me originally. I explained that I was not told I had a time restriction. Every time I called, I asked to speak with a supervisor and was passed off to another agent not a supervisor. I have been contacted by three different collection agencies and when I say "would you pay for service for a house that no longer exists," I never hear from them again. I had to file bankruptcy in January 2009. I did not include them because I did not think there was any problem. I am now obviously working very hard to reestablish my credit and this $100 + is looming out as a bad debt. I wrote a letter in 2010 and never received a response. It is a matter of principle more than the dollars owed.

The first customer service representative that I spoke with was unhelpful and tried to tell me that I had to pay towards my bill which is not due yet. He said that they could not restore my service until this was done. He said that they had no control over this which is a complete lie. I have been told this kind of thing by them several months ago, but since then, I have not been given any trouble. Now, suddenly, they are trying to give me the same lies. Not only are they now being unhelpful but they have left me on hold for almost an hour now. I am writing this while still on hold.

I am not happy with DirectTV. They are rude and sound like they are trying to make extra money off their customers. This company is criminal. I have no trouble with Verizon or Reliant, but DirectTV needs to be investigated. They are trying to rip people off. Now they just hung up on me. This is the worst I have been treated ever by a company and I pay them for cable. This is disgusting.

While installing the system, they broke one (1) older TV (I believe by leaving TV cabinet door open and TV falling on floor); in saturated plant beds and dragged mud, dirt, and mulch throughout the house; no clean up (boxes, cables endings, wiring couplings, etc. ) was done as company stipulated. They installed satellite dish in three (3) different spots on roof, leaving holes open to weather conditions with no repair, drilled holes in vinyl siding and clipped cable wires from roof to ground, pulled away vinyl siding from house and windows, revamped my wiring inside our whole house network system box then spliced other electrical wires. The list goes on.

I received a call on 10-15-11 at 4:25 p.m. from an automated service for DirecTV that stated, "Please call DirecTV as you have an outstanding balance." I called the number provided and the representative stated, "You had five (5) days to pay $512.08 and no payment arrangements were going to be made. Pay up or loss service." I informed representative that the service was off from 9-8-11 to 10-5-11 and I don't believe that they can charge you for service not received. How can bill be so expensive when we only had service for 10 days? The woman stated, "We can charge you and you must pay up and pay up now." I advised this woman that "I don't make that kind of money in five (5) days so she transferred me to a gentleman in finance department, who stated, "Pay up or lose service. You have five (5) days to pay."

I attempted to call back several times to discuss the situation, but to no avail. Representatives are very rude. Company wants you to buy equipment then lease it to you for more money with extra fees and taxes on your equipment. This practice should be against the law.

Now this receiver always shuts off when I try to delete something and takes 15 to 30 minutes to connect again. I have called and called and they just say, "well, it may be the software or maybe not. If we send a new receiver (which they say I have to pay for) it may also have the same glitch." What kind of quality control is that? I'm upset that before I got the new receiver, if I had known TiVo had split off from them, I wouldn’t have looked into signing with them.

UFC pay per views that I spent $50 dollars a piece on with a house full of friends ready to watch the fights only to have the picture go out for half of them including the final two rounds of a championship fight. Needless to say after one of my favorite shows not recording I was at the end of my rope. I called in to cancel my service, I have had it. I called the 1-800-DIRECTV phone number and after telling the automated system I was calling to cancel I was put through to Oscar in the retention department.

I told Oscar my problems and frustrations and he began offering me things to try to keep my business. I kept telling him I wasn't interested and that what he was offering me just wasn't enough to deal with not having a picture half of the time. He first presented me with a $50 credit off my bill for the month, then a Showtime free for 12 months on top of the $50 credit, third was an additional $10 off my bill per month for 12 months on top of the other things, all of which I said no to. His next offer was to add the NFL Sunday Ticket for free to my account on top of the other offers, to this I decided that may be worth staying for so I told him OK and told him I wanted a technician to come out and check my dish. We set up a date and time for the technician to come out, Oscar gave me a confirmation number and another phone number of 1-888-355-7530. After putting me on hold for a couple of minutes we were done and I was happy.

About 6 hours later when I got home I decided to check out what was on Showtime only to find that I wasn't getting the channels. So I once again called DirecTv. This time I spoke to Melinda, she pulled up my account and told me that there were no notes on my account, that nothing had been done, and that the system showed that I have not called in since February. I told her about the entire conversation earlier with Oscar, and all the things that I had been promised all of which I had written down. She put me on hold for several minutes and came back only to tell me that all of the things that were promised to me to keep my business could not be honored and that the only thing she could do was give me Showtime free for 3 months.

I was furious. I've been a loyal customer with DirecTv for years, stayed with them even after years of frustration of my picture going out, only to be told that everything that was promised to me I could not get. I spent close to a half hour of my day on the phone with Oscar for nothing, and I spent over a half hour on the phone with Melinda dealing with this. I asked her about the fact that the system told me the conversations were being recorded and that I wanted the conversation to be pulled up. Her response was that's for training and that's not possible. Then she told me the only other thing she could do was offer me the NFL Sunday Ticket at half price! I told her absolutely not, that DirecTv was not getting another dime out of me, I should be getting money from them for the horrible service and frustration Ive had to go through.

Melinda's attitude was one that I really couldn't believe, it was one of just not caring at all, like she didn't care if I stayed with DirecTv or not, like my business was nothing to the company. I told Melinda that I wasn't even going to bother trying to talk to a supervisor and that I'd be calling Comcast and once I had a date scheduled for the cable to be hooked up I'd call back and cancel service with DirecTv, and she very easily let me off the phone.

I want you - DirecTv to know that I intend on complaining to every single agency, website and forum that I can possibly find. I'm going to let everyone know exactly what kind of service you provide and the dirty tactics you employ to try and keep customers. I also plan on letting all of my customers my company deals with know about your company. You see in owning a, let's just say technology based company, my employees see a lot of customers every day, often times customers will ask us what's the best computer we recommend or TV and very often we are asked about cable and satellite providers and before we would always recommend DirecTv. You can bet that will never happen again.

This issue with me will ultimately cost your company tens of thousands of dollars if not more, you're not just losing one customer. To be promised something and only to be told you can't have it is ridiculous. Your reliability percentages are lies, fabricated to earn you business from your competitors. You can still do the right thing, but by my experience with your company to this point, I'm sure I'll never hear a thing from you. Maybe I'll be proven wrong.

Now after I asked for it to be removed and to have my bill separated, Verizon and DirecTV stated the other was trying to charge me . My entire bundle was dropped without my consent and charges for dropping the bundle and early termination fee. I can't even make out if it is coming from DirecTV or Verizon. My bill has over $550.

I need to get legal help on this and am reporting to all agencies to assist. I am disabled and cannot afford this nor the harassment it has put me through. I was never informed of the many changes made to my accounts or fees involved. I am refusing to pay this bill!

From what was said, my rebate would be processed any time between 6-8 weeks, so I called on June 21 for my rebate. It's now October and I am still being charged $80. Really? So the last 2-3 months I been calling to see why. The first time they said it was because it still had not been processed; the second time, they said something about my rebate had not gone through so they were going to fix the problem. They said it wasn't my fault, that something about the system so by Sept. 18, when they took money out of the bank, it should have been fixed. Well, it wasn't, so I get my bill for this month and it still hasn't.

So I called today and they said they can't do nothing cause the system can't process because the 90 days are over. I told them that's not my problem. They didn't help me at all so I asked myself why do they say they record the calls every time you call? I asked them the same question and all they said was like, "Yes, it showed you called about the rebate". So then why don't they do something? I guess they lied to me when they offered me that deal. Now if I don't want to be with them no more, I have to pay $300 because of the one-year agreement we had decided when I called them out of nowhere it jumped to a two-year contract. Really? So I left Dish thinking I was going to save money and it was all wrong. Dish even offered me more.

About two weeks went by, and my local channels disappeared. So I called customer service. They told me to send it in and they would replace my defective receiver. When I received the replacement receiver, it was a much larger, older model than the one I bought. But I had local channels again. The day I hooked it up, it downloaded a software upgrade, and I lost the local channels.

I again called customer service, and then they said that in order for me to get the off-air channels in HD, I would have to upgrade to their HD package. Foul. The off-air channels are free in HD, but I would have to pay DirecTV just to route those signals through their box.

Today, I cancelled my service and was told that the receiver they sent me, even though there was nothing wrong with the one I had bought and sent to them, was in fact a leased receiver. So now, I have to mail it back to them. They have been charging me $5.00-6.00 a month for this. Now even though they have the one I bought, I have to send it back to them or they will charge me.

DirecTV has gotten too big, and I am happy to no longer give them any money. They are just ripping their customers off!

I received my bill today, and it's $47.80. I explained that I only use the service 1 or 2 times a month at the ranch 2 1/2 hours away from my home. I promise as soon as my contract expires, I will unplug DirecTV and never recommend or use it again.

Another promotion they have on TV was $100 for every customer that you get signed up for DTV. Well, they don't tell you it's $10 per month per person up to $100.00 per person. It has been 90 days. I received a thank you email from DTV, and now, they don't have any information on it, and in order to send in the person's name, address, and phone number, they will look into it. Number one? They obviously don't recognize customers like me who don't think they are number one.

I told them at that time I did not want it, and they told me they could not cancel until bill was paid. I paid the bill, and they did not cancel the package. When I called today since the season has already started. they would not cancel the package.

Why do I have to pay for something I have never ordered and in fact canceled in August?

Three months later, they debited $697.00 out of our checking account. Since I have a spine injury, I watch our checking account closely. They debited on a Sunday and we called DirecTV that evening and our bank. There wasn't a supervisor on duty that evening so my husband called 9 o'clock the next morning. He got a supervisor and instead of disconnecting our service, the previous rep put a change of address. We have not changed our address in 13 years. The supervisor saw the error and said our account would be refunded in 24 hrs. Well 24 hrs passed, and I called Suddenlink. Another employee said that yes, our account would be refunded. During this time, we were calling our bank and they said to allow 5 days. Well after 7 days, my husband called DirecTV and was told that we would not recieve a refund and our bill was up to $1000. My husband could not make sense of all the charges the man was telling him and my husband argued that it wasn't our fault that their employee pushed the wrong button. The man said that we were being sent paperless bill to our email and my husband told him that we changed our email account, months ago. It was to no avail.

On Oct. 3,2011, I talked to Gabriel, Becky, and Brady. I was notified that my account would not be charged for $158.27. I was told that my account was credited for no services. I told them the reasons and what had happened. I called DIRECTV today Oct. 11 asking for my money back that was stated to be void, etc. What can I do to get my money back?

$223.90 is being charged on top of a $133.00 bill from September, which re-instated service when it was paid using the card on file in September. Amazing how that worked and it was done by an unauthorized user also.

And just before 6:00 PM, we got another call saying that they would probably be around 8:00 PM. We had to go to the hospital and told them that they really needed to come back the following day but they said no and that we have to wait two weeks! We scheduled two weeks out and when they missed their scheduled time, we have to wait for two more weeks? I called and complained and the girl rescheduled with supervisor's approval for the next day.

At 7:40 PM, we got another call saying that we were not at home, the installer was onsite waiting on us and would wait for 20 minutes. We were only about 10 minutes down the road so I called back and said that we would be there in about six minutes. I informed the caller to hold tight but he said that their guy already left! "It has only been two minutes," I told him. He said, "Oh, no. He was there at 7:40 PM Eastern time." Well, idiot, I am at Eastern Time! Well, he supposedly left within the two minutes, but what they didn't count on was that we have a full security system that records our driveway 24 hours. And no one had entered our drive in the little time that we were gone from the house!

The next day came and went without any installation. When I called back to tell them that they had breached the contract and I wanted release, she said "Oh, no. We can come in two weeks!" Now, two weeks later, we got a confirmation call that they will be here in one week to install on an appointment that has never been scheduled by me. Skylink is the worst! I tried to reach DirecTV directly but to no avail! I will just pay the $360 to be rid of these idiots and all the ** that is attached to them!

After a few months, they replace my DVR with a one that works even worse, what's up with that? But after a year I was surprised to see how high my bill has jumped up. Their telling me that 1/3 of the bill is for fees and taxes. Maybe that wouldn't be so bad if they would honor the protection plan, which I'm still paying for each and every month.

DirecTV will not budge on removing the charges and the receiver was never shipped to me. I have totally canceled the account, just to rectify the charges. No one from DirecTV bothered to call or write me stating someone had made changes to my account. Now they say I have to pay. To me this is the same as someone calling me charging items to my account and the credit card company saying, "Oh well, you have to pay for things a stranger puts on your credit".

The very next evening, we had a rainstorm. My roof was leaking at the site of one of the poles, resulting in damage to my ceiling in the den. I contacted customer service the following day. A rep told me that I would receive a call from the supervisor within an hour. I waited 3 hours and got no call. I called again. Another rep told me that the supervisor would come out to my home, look at the damage, and remove the poles and concrete, as well as call me. No supervisor came to my home. I then called for the 3rd time. I was told a supervisor would call within an hour and come to my home yet again.

Needless to say, this was not true. I gave DirecTV a credit card number to charge for installation and an additional box at the beginning of this nightmare. I have asked about a refund. I have been assured I would receive one. I am still waiting! I have been left with damage to my home, charges to my credit card, and empty promises with no resolution in sight. How does DirecTV get away with this?

They keep adding charges and packages and internet that we don't have. Our bill is supposed to be $44.99 but they keep charging us $320.00! They tell us it's was an error, but the bill still arrives with the same amount! Thieves and Vultures is what they are! My whole family has spent hours on the phone with them, and all they do is follow their scheme of making you wait and transfer you, until you are discouraged and end up being their scam victim! DirecTV is making us sick! We will contact the FCC, the State Attorney, and all of the local consumer protection agencies there are! Please, somebody stop these monsters!

I had a cancellation fee of $160 plus my past bill of $150. There was a balance of $330. I paid $50 which left me with a balance of $287. I was going to pay for the first half when I got paid on October 7 and then the other half on the next time I got paid. The due date was 10-10.

On 10-6, my father's credit card was charged $338 when his credit card was only used a couple of times to pay the bill online. First, there was no authorization for this to be charged, and secondly, they now want to charge me a UFC fight which they say I ordered on May 2010 and that I never paid for. As I have no proof of my statements, I don't remember if I ordered this fight, and if I did, I thought it would have been charged the month after, but after a year and a half, they want to charge me a fight which I don't even remember watching because it was so long ago.

This is ridiculous and disgusting to know. Then, they tell me that they can return these fees if I connect my service once again with DirecTV. What kind of company is this? If I don't get DirecTV again, I have to pay this ridiculous fee for a fight from a year ago and my father's account has been charged with no authorization. If I do get the service back, they will return the money in the card. I am disgusted and so angry about the service I have received from DirecTV.

Thank God! I did that or they would have $640 of my money and I'd still be fighting to get it back. I returned the receiver on June 27th and so began the odyssey. They owe me $96.37 and now after six calls of being assured that my refund is being issued in 30 days, I still don't have my money. It's been almost four months, thank goodness, I can make it without the $96.37, I can't imagine if they had taken $640, my mortgage and other bills would have bounced. Now, they've "elevated" it, great! I told her that I didn't care if they elevated, expedited, expressed or whatever, just give me my money because they sure received theirs every month! Beware: whatever form of payment you give them, it will be used for whatever they think they owe you, right or wrong, use your credit card, so you can dispute their incompetence.

I've only had their services for two months and I have had multiple issues with incompetence and financial errors, but due to a burglary and the thief returning to my apartment to steal more, police recommended that I move. My landlord supported this recommendation and is moving me into another rental, away from my current area and in a safer zone.

I called to have a transfer but I was told I didn't qualify for a transfer and the charge would be almost $200. I then requested a cancellation and was told that I would have to pay a $400 penalty. I explained that I have a police report and a need to immediately move due to this un-invited crime against me. This is a safety issue for me, which I consider an emergency. But, the agent said they'll only waive the fee in a deployment or nursing home matter. I requested to speak with a manager and was denied. I was told that if I didn't pay the $400, they'd remove the funds from my banking account on their own, without my authorization because they had my account number on hand.

I called my bank to set up a block on any attempt from Direct TV and the bank agent said she could provide this and also said that Direct TV cannot say such things as pulling money out of someone's account without authorization. I'm currently searching for ways to fight this matter and I am resolved in clearing this up but I would appreciate any suggestions and guidance. I would not have cancelled had I not run into so many "high" fee additions.

Tonight, while I was watching TV, some component in the DVR literally caught fire and toxic blank smoke poured out of the box. After I unplugged it and carried it outside, I called DirecTV Technical Support. I was told that they would send a replacement, but that I would lose all of the hundreds of hours of programs stored on the hard drive of the recorder. I asked if they could put the existing drive into a new unit, and they said that that was impossible because the movie studios would not allow that due to piracy concerns. Of course, DirecTV could simply repair the unit - replace the burned-out component and leave the hard drive intact. But that would cost more money, so they'll just ship me out a new empty one.

They also do not provide any way for customers to backup their programs, even though there are ways to do that which would not violate copyright laws since the backups could be made to only work in a customer's own DVR. Again, I'm sure that's too costly for DirecTV.

When I complained to Tech Support that I was never warned that this could happen, the rep said, "What's the big deal? It's just TV".

I got a bill from DirecTV on September 16th, 2011 that showed no record of account cancellation and had charges for additional receivers we did not possess. I called immediately (spoke with Armando on September 20th, 2011) and told them I never cancelled the account and there was no record of my call on July 18th, 2011. I told Armando to cancel the service, correct the receiver information, and send the recovery boxes.

On September 26th, 2011, I received my credit card bill and noticed that DirecTV had re-activated the service without my authorization! My email was slightly altered on the account by someone! I called again to close the account!

Finally, I got the recovery boxes for the receivers on September 27th, 2011. I only have two receivers but my DirecTV account shows three. I tried to get them to correct that during the previous phone calls. I received a credit for extra receiver that I never had and had been paying for erroneously. I called about the boxes and explained again about the extra tag for the receiver ID that I do not have in my possession. I was told to go ahead and return the receivers with remotes, which I did.

On October 6th, 2011, I received additional box for non-existent receiver. I got my credit card bill and have been billed again for DirecTV service for the month of September ($168.44). I will call again and try to have my credit card deny charges to DirecTV from now on. I fear this is not over, considering all the complaints lodged against DirecTV over similar tactics. Please help!

Fast forward to September 2011. I received a letter in the mail from a so-called Lonstein Law office in New York claiming that DirecTV was suing us for violating the Federal Communications Act by displaying residential service in a business establishment. They also referred me to their "integrity service department", insinuating that we had an integrity issue. After spending an entire day trying to get to the bottom of this matter with DirecTV, waiting patiently as they transferred me from extension to extension, hanging up on me several times, I finally made contact with someone (a woman named Lee) who seemed to know what my situation was. She listened to me quietly without interrupting me. After I was done explaining, she said to me in a sweet, little voice, "You should have known that a mistake was made and you failed to contact us".

She also went on to say that we knew all along that we were receiving residential services instead of business services, and implied several times that we were dishonest by not informing them of their own mistake! Honestly, it never crossed my mind to read through all the stupid fine print. My only question is, how can the installer not notice that we were not a residence? It's very obvious that our building is a restaurant and doesn't look anything like a house. Shouldn't this be on them and not on me? All I know is that we had cable services and I paid the bill every month - period! Does anyone seriously think to question the technician regarding something like this? I didn't. Now I'm wondering if this has happened to anyone else? One thing is for sure, I don't have $10000 to give DirecTV for a settlement.

I, then, called DirecTV a 2nd time. They informed me that the reference code indicated that there was a previous order from me in their system from 2006. They went ahead and rectified the reference glitch and instructed me to contact MDU to reorder. I then proceeded to contact MDU for the 3rd time that day to order DirecTV service. The order was placed and installation was set up for Sat., Oct 8, nearly 3 weeks after the original order was placed. Today, Oct. 5, I received a call from MDU that my DirecTV order was canceled due to reference number **. I was instructed to call DirecTV to rectify this issue.

Due to severe time constraints associated with law school and work, I have decided to give up on ordering DirecTV service. I would have been required to rectify the reference number with DirecTV and then spend another 30 minutes reordering with MDU. DirecTV has lost a potential client with pristine credit as a result. This has been the worst customer service experience I have had in the last 5 years.

I argued my case to the apartment manager. I even offered to pay for a metal plate to install on the roof with no damage to the building, but they still refused. I called DirecTv back, asking what they could do for me since I wasn't at fault. I wanted my service. They simply said I had to pay a $400 cancellation fee. They offered no other solution or no reduction in cancellation fees. Now they have ruined my credit with this debt that refuses to go away! Please help!

I was told by your representative that you could not reverse the charge because I was no longer a customer, but if I came back to DirecTV, the charge can be reversed. I was a customer for a number of years and left because your fees increased and my TV kept freezing. I lived up to my agreement with you to pay my bill, now I feel like you stole money from me. I did not receive a bill or notification of this charge. The only reason I noticed it is because it went on a credit card that I had not used since 2009. If it had been on a regularly used card, I would have missed it.

How many customers have you ripped off? Please refund my money. $10.99 is not worth for DirecTV being labeled a thief.

Now after 7 months of unemployment, I paid my bill (may have been late but was paid) and I am moving. For this coming October 2011, they want to charge me $150.00 to install in the new home because it is less then 12 months from the original installation. When I tried to explain it wasn't an installation but a box switch, they said it's still an installation so they have the right to charge me $150. They said that because I have been late in the past paying my bills they will not work with me because I am not a "good standing customer". When I got frustrated because I could not understand them why they are not willing to work with me, when my contract clearly states that I get 1 free installation in 12 months and the one in Nov 2010 was not an installation and they did get paid and it is less then 1 month to go in the 12 months. The female customer service rep said, "Whatever!". I then said to let me speak to her supervisor I was placed on hold for over 15 minutes and then came Mike the Supervisor, and I was told there was nothing he could do and his hands were tied. I do have less than a month in the 12-month period and I was not a good standing customer and they would consider it an installation even if it was just a switch (but they do not do switches so I must be wrong). I said I will not pay for a service I will not have, because I can not afford $150. He said too bad I am going to have to pay or cancel and they would charge me $20 a month for the remainder of my contract date.

They do not want to help the unemployed. They will not work with payments nor help me. And now won't help with my moving and I get told "whatever".

I waited the two weeks. Now, they said they have refunded the account and yet I have not received one penny. I had to fax another copy of my bank statement in to prove that I have not received this "supposed" refund. Again, I was told this will take about two weeks. This is ridiculous. It did not take over a month for them to steal my money, so why am I being pushed around? I explained this dilemma to a representative at the bank and I was told I could file an affidavit and they will "investigate" this matter. There is no telling how long this will take. Meanwhile, my account is in the negative and my bills are behind.

I made partial payments until I knew what my billing was. After three months, I cancelled the pay channels, but was prorated because I did not call soon enough. I talked to several people who told me several different amounts to pay. I asked for a supervisor, who was not very nice. I told them to just go ahead and shut it off. Now I am getting a bill for $177.00 for three months of TV service only.

I have been on the phone for hours trying to resolve this. My conversations were recorded, and all I can say is DirecTV is a really good product, but their customer service is terrible. You never talk to the same person twice, even if you have their name and employee ID. The issue is still not settled, and I was going to pay out of my checking account, but reading what happened to others, there is no way I will give them my banking information. It's a shame because the product is good. My overall rating for customer services is a triple zero, and for the product, I give four stars.

Apparently, after my initial request to DirecTV, the order was cancelled without my knowledge by DirecTV, and I was not contacted or made aware by any means until I called two weeks later on September 19. On September 19, the representative stated that I should receive the equipment by September 21 and a call from the technician to install the equipment and services.

The equipment was received but technician did not contact me. I called in once again to DirecTV and the representative contacted the installation from 3rd party and set up an appointment. I took off from work to have the services installed on September 26, only to receive a call late on September 23 that the appointment was cancelled without a rescheduled date. Almost a month after paying for DirecTV services, I have yet to have the services installed or a knowledgeable representative to guide the call to the proper department.

On August 23, 2011, my wife was contacted by a collection agency on behalf of DirecTV for the amount of $383.00 for early termination fees. My wife immediately called DirecTV and talked to a woman named Stephanie (No. **) who said that they had made a mistake and never processed the claim, and that not only did we owe them $383, but that DirecTV owed us $181.93. At this point, our account had been in collection for months without our knowledge and with no attempt having been made by DirecTV to inform us of the outstanding debt; we never got a call or a letter, they just threw us in Collection.

On September 26, 2011, my wife called DirecTV to make sure the account had been cleared and our credit restored and to inquire on the check we were supposed to be receiving from them, and she talked to a woman named Leah who informed her that the account was still in Collection and that no one had taken care of it a month prior and that she had no idea of the $181.93 that we were owed. She assured my wife that the account balance was at zero and transferred my wife to a supervisor to answer questions about what they were gonna do about restoring our credit.

My wife talked to a supervisor named Ana (No.**) who apologized up and down about the mistake yet again made. My wife explained that we have good credit and have worked very hard to get it and keep it and that their mistake has damaged that. Ana told my wife that she would call Equifax and try to expedite the process of getting our credit score back. My wife agreed, but stayed on the line with Ana to make sure it gets done. After 45 minutes on hold, Equifax picked up, but Ana was no longer on the line, and since the account is under my social, they wouldn’t help my wife, and she was told to call DirecTV back. My wife called DirecTV back and asked to be connected back with Ana and was told that that wasn’t possible and was put on hold for another 20 minutes waiting for another supervisor named Thomas (No. **) who was of no help and told my wife that she would have to hand-write a dispute to DirecTV's Collection Department and call the collection agency to tell them that the charges have been reversed and basically sit and wait, all the while fully admitting that this was DirecTV's fault and that it shouldn’t have ever been an issue.

He told my wife that it pretty much sucks and is a hard situation to clear up, even though it was never a debt we owed and was a result of their incompetence. I am in active duty in the Navy and currently deployed. There is only so much I can do from where I am at , but I will say that in my job, if I failed someone on this level and then had the attitude of, "Well, sorry that really sucks, but I can’t help you even though I am the reason it happened," there would be severe consequences for my behavior. All we want is our credit returned back to its original state. There is no reason why it has to be this difficult to correct their mistake!

I have to move again and I am moving from a home to a town home. The HOA will not allow anybody to have a satellite dish where I am moving so I have no choice but to change my service. So I called DirecTV and told the woman this. I also said I am not moving until Oct. 1, 2011. She gets it because she needs to send me boxes so I had to give her my new mailing address along with the move-in date, again.

First problem: I wake up the next morning, 9-27-11 at 5 am to no service. So I tried to call and guess what, office doesn't open till 8 am. Go figure, right? So now my family is here with no TV for four days because of this inconsiderate person I talked to on the phone. I even repeated to her before I hung up, not till October 1. Now I have to wait till 8:00 and sit on the phone for another two hours to get this straightened out!

Second problem: While I am on the phone, she told me I have to pay a cancellation fee of $220. I have been a customer for over 15 years and I have to pay a cancellation fee because the HOA will not allow DirecTV in their housing development. Do you beleive this? I told the woman this and she said since I moved to Florida in September of 2010, I have technically only had DirecTV for one year and some days because Florida is different?

OK really, this is a rip-off to get money from me. I have never heard of such a thing in my life.

The cable in that room didn't work! So we took the box from that room and tried it in the living room and another room, it worked. We took the other boxes and tried them in the room where the cable wasn't working. Neither of those boxes worked. It was time to call DirecTV. I spoke to two reps and a supervisor who all told me that even though I paid for the protection plan every month, I would have to pay $49.95 for a tech to come out to my house because I moved the boxes around. I explained to them that the problem wasn't the box since it worked in the other rooms. It was obviously the wiring. The supervisor said that the fee would stick because there wasn't a TV in the room when the cable was setup. I told him that the tech never said anything about a fee that if anything didn't work, especially since I thought I was covered with the protection plan.

The supervisor also stated that I should have called in a timely fashion, to which I told him I just purchased the TV that day and not weeks before, so I was calling in a timely fashion. I told him I wanted to speak to whomever was over him to which he told me his supervisor only deal with administration and would not speak to me. I told him they should either take off the cost of that one box the whole time I was billed for it or wave the cost of the tech coming out. He refused. I asked for the number or email information to the corporate office in order to file a complaint to which he gave me a PO Box to write to! I'm soon mad and I feel like DirecTV sold me a lemon and they refused to be reasonable.

After speaking to many different people, I was told the money would be put back into my account within 48 hours. Guess what? No money was returned, so I called again and they told me it would be back into my account within 24 hours. Guess what? Still no money returned to me. I'm currently on hold to speak to someone again! Stay away!

In addition, when your account is past due, they do not allow you to order any of their movies. They immediately block you from doing that (even if you pay with your debit card and not bill your DirecTV account). They single you out and not consider any financial challenge and do not care to assist.

So I decided to move forward. I signed up for a contract that would be a little bit cheaper. I set up my installation for the following Saturday.

On that following Saturday a week later, I received a call at 12:00 noon (1 hour before they were supposed to be at my house to install) saying they needed to cancel and could only come the following Tuesday morning or the next appointment was 2 weeks later. I thought this was ridiculous. How is it acceptable to tell someone to keep their day open on a weekend for installation and for that same company to call an hour beforehand and say we have to cancel this appointment?!

Anyway, I work a full time job so a Tuesday morning installation is out of the question. I said I was available any evening or weekend and I was told by DIRECTV that they can’t help me for 2 weeks. So I told them I had to cancel then. With no hesitation, the DIRECTV customer service rep said, "Alright, I will cancel for you right now."

I was shocked they wouldn't work with me or help me to figure this out. After all, I wanted that $200 gift card!

Later that night when I went home to tell my fiancé about this incident, he wanted to try one more time. So he called to set up another appointment that worked for him to get DIRECTV installed. I also told him to contact the guy at Best Buy who set me up with my contract and he didn’t answer nor did he call us back. DIRECTV set him up an appointment and he was happy about it.

But today he called to verify the appointment and make sure we were getting everything he signed up for, and they claimed he didn't have an appointment set up at all.

Long story short, DIRECTV is awful. They don't care about customers, they don't care about service and their company is ridiculous. If you are wondering where to go for cable, stick with Comcast. We called them back tonight and told them we decided to come back to them because of what we had been through and they gave us an amazing discount and had our cable up and running within hours.

There was already cable there and all I needed was for DIRECTV transfer. They charged me $200, which I never signed anything to say it was okay. I’m having issues with cable, i.e. raising prices and adding additional unnecessary fees.

So I decided to switch to Dish Network. I received a bill in the mail for $500. This is absurd! I'm a single parent and always have been. I don't mind paying for the bill that I owe for the cable that I watched, but I feel this is ridiculous. I will not pay it, even if it goes to collections.

Can u please help me and is this fair?

To make a long story short, the equipment that we got didn’t work. Then we were charged for our first statement and we were charged again for $167 the 15th of this month. I canceled the auto payment and I called today to see the status of our refund, which was supposed to take 48 hours. The paper work was faxed over the 15th and there has not been a refund yet. We were told last night that there would be a refund at the end of the business day. Well it’s not there.

I called back this morning, the same story. I am very, very displeased with the service. We plan on canceling DIRECTV.

I would not recommend DIRECTV to anyone. They suck. A one star is being nice.

I was robbed for nearly $1,000 by DirecTV. My bank confirmed that the merchant codes and authorization codes all matched, but DirecTV denied taking the money. My account didn't register the second payment and the 3 representatives I have spoken with today all maintained they have not charged my account for this amount. It seems to be an obvious case of employee theft as far as I am concerned. They have requested that I fax documents to them from my bank, but keep giving me a fax number that doesn't work. Does anyone know if this constitutes grounds for me to sever the contract I have with them without liability for the remaining months of the contract?

Now I have NFL again and they say that it cannot remove it. I will never have satellite service again once contract is up. I had similar issues with Dish.

I've spent years and sent (or spoke with) dozens of complaints to Verizon and DirecTV, as well as, many letters to various states AG's offices and collection agencies. Verizon has finally stopped sending me to collections (and why not? I overpaid my contract by a few thousand dollars and it's only till they decided to collect once again) while DirecTV is still trying to collect. I've disputed this bill with them many times (including 5 minutes ago) and it's bound to not do any good. It seems there is no way to stop them. My advice is never do business with DirecTV and avoid Verizon, if possible.

I called them and they hung up on me. I finally got a supervisor named Sam who said he was going to pull up the phone call where they told me they would waive the early cancellation fee and he would call me back! No phone callback. So I called back again and was told they could not pull up old calls and I would have to pay the cancellation fee because no one documented that they were going to waive that fee! They tell you whatever you want to hear just to get what they want. They lie, cheat and scam to their customers. Poor business practices and a really good way to scare a customer base away. I will be letting others know to run away from DirecTV and I will never use them again!

Until January 2011, when my profile was returned to the Dec. version. Again, they took their monthly payment not out to the debit account that was set up for this, but the CC that they had told me the previous month that would never be used. Again, they refunded the money and reset my profile. In February 2011 on the 22nd to be exact, I informed them that I would be moving and no longer required their service --as I was leaving the country and didn't know where to hook up service during this 6-month absence. They informed me that I could put my service on hold for 6 months and then pick it up on Aug. 22nd (which is 6 months).

I had all the questions (equipment, returns, charges and prorated fees for the first part of February). I was informed that my account would be on hold for the six months and as long as I called by Aug. 22nd, there would be no issue on their end. I thought, great. In May 2011, a charge on the CC that DirecTV said that they would never charge on, was charged for all of the equipment. I called and numerous calls, I was told that they in fact made a mistake by using that CC and refunded the money. That my account was put back to the six-month hold. The following day, the money was charged to the card again. This time, I was told that my account had been closed and the six-month hold was never in place; that they considered me to in possession of DirecTV equipment and that had the right to charge whatever card they felt that they could get their money from.

I requested a way to return the equipment that I had. Jump forward to Aug. 22nd, I called and explained my situation. I was told that I needed a recovery kit sent and I could return DirecTV's equipment. Since that time, I have had to call everyday to receive that recovery kit, which I received on Sept. 15th with no return label. I called and reported that there was no return label within 15 minutes of receiving the recovery kit. I was informed that one would be shipped to me overnight and to be received by me not later than 12 noon on Saturday 17th. I have called everyday since that deadline passed. Not only was that label not sent, the following 9 labels have not been sent. Today, I was informed that I would have to wait another 5-7 business days for a recovery kit to be sent. I would like a reply to this

Dr. Rev. Scott **

Neither of us have seen the credit on our bill. In June, I called and stated that the credit did not show up on my first bill and they told me that it doesn't always show up on the first bill and assured me that it would show up on both of our bills the following month. But it didn't in July or August. So I called early September and spoke with three different people, all of whom stated that I should have received the credit but they didn't know why it wasn't showing up. They told me to file an online inquiry. I did so and soon after, I received an email stating that I would not be receiving the credit because I did not purchase my services the correct way.

They stated that I ordered my services online through a third party retailer, neither of which is true! I did not order online and I did not order through a third party retailer. I called their direct customer service line and spoke with a DirectTV customer service representative to order my services. I even told them the phone number that I called and they said that it is in fact, their customer service line and they weren't sure why it was showing up that I ordered through a third party retailer. I have been emailing back and forth with them for over three weeks now and still have not spoken with anyone on the phone or been given an answer. I have asked several times through email that a manager or supervisor calls me to explain this because it isn't making sense to me. I have never received a call.

The last email correspondence I had with them was a week ago, when they stated they "pride themselves on their customer service" and were forwarding my inquiry to management for review. I hadn't heard anything after that, so I emailed back today to ask what the status is. The email I received back today stated "I regret I was unable to locate any indication that a member of management was to follow up with you. There is no indication that information provided to you was invalid or that any type of follow-up would be provided as the information provided remains valid and accurate".

I never questioned the validation or accuracy of the information, all I did was ask someone to call me and explain why I was never informed at the time I ordered my services, about the specific way I had to order my services to receive the "Refer a Friend" Credit. They have the worst customer service I have ever dealt with. I and my stepfather will be canceling our services immediately and going with a company that displays better customer service. It is worth it to pay a few extra dollars a month. Stay away from DirecTV and by all means, do not expect to receive the Refer a Friend Credit because you won't. They have every excuse in the book about why you don't qualify, but don't tell you until after you've ordered your services and signed a contract.

After installation, the bill was $46.41 and I was told that I was misinformed and there is no such $10.00 discount, but instead I would get free HD access. Then I was told that they would not give HD access for auto-pay now because it has to be agreed upon at initial ordering.

Sales director, Tommy ** never answered my e-mail.

Something is very wrong here.

When I called to cancel, they said that I had signed a two-year service contract so if I cancel, I would be charge the $200 cancellation fee. The representatives intentionally try to make you feel stupid by continually bringing up the agreement and its contents--that I should have read them before I called. When I bring it to their attention, they apologize and say that there is nothing that they can do about that. All I can tell you is do not sign with DirecTV. They will lie to you just to get you to sign up.

When the tech arrived, he said that I called the wrong number and that he couldn't install it. That's when I learned that I was in a "managed property" and that they were handled by a subcontractor. When the right installer did show up, he couldn't get my local channels to work. I had to stay on the phone with customer service the next day to get that fixed. At that time, I also verified that I was set up for the NFL package. I asked about the current promotion for no charge for this and she said that because my account was suspended for 9 months, I would get the package for free. Then a week later, the entire system stopped working.

I called DTV and made an appointment to have it fixed. When the tech arrived, they told me that the other tech had installed it incorrectly --meanwhile, I was paying for DTV for 4 days without having service. Then today, I called because the NFL package wasn't working. The automated system hung up on me 9 times! When I finally got through, the customer service rep told me that although my account did show that the NFL package was $0.00, it was a mistake and he couldn't fix it. He offered me free HBO for 3 months and then transferred me to a supervisor. The supervisor Rodney (ID#**) was extremely rude. He told me that although the DTV agent did see on my account that I had the NFL package for $0.00, it wasn't free and I needed to pay for it. He said that he would remove the mistaken line item and offered me his condolences.

I proceeded to tell him that I asked before DTV was installed and he said that it was too bad. I told him that I was lied to and he said that it was just a mistake because why would someone lie? (I don't know, customer retention numbers maybe?) He then proceeded to say that not only was he not going to do anything about it, but that I also couldn't cancel my account because the installer said that I needed a new DVR because of the "new wiring". Apparently, I'm now contracted for 2 years even though I was never told that. This was the absolute worst customer service experience of my life. I will be sure to tell everyone I meet to stay as far from DTV as possible and not to believe anything they tell you. If this concerns DTV, I offer my condolences. Isn't the fact that they are the only ones to offer the NFL package breaking some kind of monopoly law or something? Someone should look into that.

I didn't think twice until my recent bill reflected a $53.99 charge for NFL Sunday Ticket. I contacted Mark on September 3 & he referred me to his supervisor, Jennifer. According to Jennifer, Tracy’s offer was not valid & she offered some compensatory discounts. I invited Jennifer to review my recorded conversation with Tracy to verify the original offer. I explained that I had no intention of upgrading to Premier on July 24. My only motivation to upgrade was Tracy's offer of a free NFL Sunday Ticket. Jennifer seemed to understand this logic & agreed to notify her manager. I didn’t hear from her manager, so I took the matter to the Better Business Bureau.

The Better Business Bureau's action was immediate and impressive. DirecTV responded with a "clarification" that Tracy had offered NFL Sunday Ticket-To-Go at no charge, rather than the NFL Sunday Ticket. This is an insult to my intelligence, as I would have never upgraded to Premier for such a menial token. It is NOT open for debate that Tracy offered NFL Sunday Ticket for no charge. DirecTV is well aware from the recorded conversation that I reviewed this offer with Tracy several times. The bottom line is: Tracy offered a deal she was not authorized to make. The respectable action would have been for DirecTV to honor this deal and they would have never heard from me again. On the other hand, I can understand why they chose to take the low road. If I told other existing customers about my deal, they would expect similar offers. The question is whether the couple hundred dollars they took from me is worth the negative feedback. If they lose one potential customer. From my experience, we have both lost.

I’m a displaced NFL fan living well out of my team’s home market, so DirecTV NFL Sunday Ticket is my only option. If you are not a rabid NFL fan and are debating between Dish Network and DirecTV, I would highly recommend Dish Network. I’ve been a customer of both and there is no discernible difference in quality, selection and service. Dish Network packages are approximately $10 cheaper per month and this ads up to significant savings in the long run.

They had of course already charged my Discover the "installation" fee, although I still could not get all my questions answered. They now say it will take 7-10 days for the credit to show up, when I said I was less than pleased with not getting the answers and that until they could answer my questions fully and truthfully, I didn't want their service.

It took another 10 minutes to "cancel" my request. Further, I will be watching my statement over the next 10 days, and I better get my money back.

I moved twice due to unforeseen circumstances within a 12-month period. They informed me that for them to move it a second time I would have to pay $200 up front! If not, then I could pay $480 early cancellation fee. They also told me they would take the early cancellation from my account they had on file! I have not given them any permission to do so nor have I signed anything that states this!

When is the government going to do something about people like this? I will spread the word about DirecTV and how awful their service is (can't even get a good signal or it constantly is looking for one), how crooked they are and anything else I can throw in there!

Do not use DirecTV! I, too, went through AT&T for the Uverse and I am also contacting AT&T about how they are dealing with crooked people and that it is going to start hurting their business and how it is making them look bad also.

I contacted Chase and the bank stated that it was DirecTV, after trying to figure out why they removed money from my account. When my DirecTV was paid and not disconnected, the bank stated that it could be for someone else's account. I was stunned because DirecTV had been debiting my account, trying to retrieve money for my classmate's disconnected account.

I had to find my classmate because I had graduated. I didn't know where she lived and her number had been changed. Luckily, I contacted the school and she hadn't graduated. The staff put her on the phone and I talked to her with DirecTV on three way. She lied to me and said that she still had service and her service wasn't off. She gave me her address and old phone number, which allowed the DirecTV rep to pull up the account and reverse my money unto my account.

It is now August of 2011 and they debited my account again for my classmate's delinquent bill. There should be a law against this. If there is no written statement from the cardholder to take reoccurring payment of any kind, it should happen only that one initial time. DirecTV should be held accountable and pay a percentage of the bill. Plus, DirecTV should reverse the total amount back to the cardholder if they go after anyone other than the DirecTV customer's debit or credit card.

Not only was I wrong, but I was also completely blown away by the treatment I received by the customer service representatives. The service was not outright rude, but the offense was in their belittling treatment of me. I was made to feel of no value to DirecTV. The attitude was as if not paying my bill on time was a criminal act and that I was borderline trash for the offense. I don't know what I was expecting at first, but then it occurred to me that I have been a loyal customer for almost ten years and that upon my assurance that DirecTV would receive payment in full on the 16th, and that in order to maintain top quality customer satisfaction, a two-day extension is a no-brainer and a small price for DirecTV to pay which ultimately has no effect on DirecTV since DirecTV would bill me for those two days anyway.

The representatives claimed that they had tried to make contact with me, however, an automated calling machine with no greeting and dead silence on the line does not constitute contact and is perhaps the most feeble attempt ever devised by man in order to contact someone. The bottom line is that if I don't hear a voice on the line within three hellos, I hang up. I'm not saying it's not a good system, but it needs improvement. I am not a criminal and I do answer my phone, so had I actually talked to a human being or been aware of who was calling, I believe this issue wouldn't have arisen. However, it did and now I'm upset.

The last person I talked to was a supervisor who was rude and offensive toward me. She insisted that the technical problems were within my system and stated that I will have to pay $50.00 service fee because I had been offered a service fee and I had declined. However, she would modify it to $25.00. She stated that the problem had to be in the installation of my home. We agreed on a service technician to come to my home due to the problem being on my end. She asked about dogs. I told her that I had one and she was on a leash. Then, she asked me if I had any chickens running around in my yard, which was quite inappropriate, offending, and condescending to me. This CSR supervisor displayed poor communication skills and seemed to have a poor rapport with customers.

Approximately 5 minutes after she hung up on me, when I questioned her comment, a message came across the crawl on the TV screen stating that South Carolina was having bad thunderstorms. Also, there were technical difficulties with the local channels. I was led to believe that the problem was with my system and was offended by that supervisor .

Last night, they let me go. They said I didn't disconnect an account. I did. I transferred the customer to access card department, because they owned their equipment and this is what a supervisor told me to do. They would talk to that person but fired me. This was a red flag. I had to call my husband to come and get me. And they bullied me off the property. I had to wait on the street corner till he arrived. I felt like I had committed a crime. All I did was make a mistake. The infractions that this company commits is too lengthy to list in here. They made us agree that they didn't have to pay us for vacation if we were let go, by putting it at the start of our portal. It was either agree or you couldn't use your portal and check your schedule, which would change on a daily basis. If you don't check your schedule, you would end up with points for being late, which would get you fired also.

I scheduled the installation date for 10/01/2011 and he said someone would be there between 8 and 12. He said I would not be charged until the installer arrived on that date. The charge would be 219.95. I set that October first date because I told him I did not have that money available in the budget right now. He assured me I would not be charged until the day the installer arrived.

My ID number he provided was ** and the order number provided was **. I either need someone to rectify this situation or provide me with the legal department's contact information. The sales person's name was Christopher **. This bank account used is only for paying bills and is now overdrawn due to this person and costing me additional fees. I will now have to move money from another bank account to cover this.

However, I was billed for those movies and was told it shows I viewed them. I only viewed movies in my living room and I paid for those movies through my DirecTV bills. I was told those movies were very raunchy, however, I never asked what they were. First, it is none of their business what anyone does and second, I never watched a movie in my bedroom because that box was not hooked up to a landline. I was told that it showed I watched them. I am stuck paying this $21.00 bill now.

Well, it is now September 13th and my money hasn't been returned. My insurance payment was sent back and my account is also overdrawn with service charges added to it but nothing from DirecTV. Think twice before believing anything that DirecTV tells you. If I could rate them a 0, I would. I am very unhappy with them.

I immediately called back and talked to Jennifer to cancel my order. I informed her that I was upset because I specifically mentioned that I only wanted Directv service, if I could bundle with high-speed internet. She looked up my information and told me that my order was already cancelled - that Margaret cancelled it right after placing it. She assured me that I would not get charged anything, and that the company does not charge anything until the equipment is delivered and installed.

Today (9/12/11), I looked at my bank account on-line and noticed that Directv made two withdrawals from my account for "Equipment Charges". One for $10.88 and one for $32.69. When I called the 855 number, I was told that the order was not cancelled. I cancelled it (again) and they told me that it would take 3-5 business days to see the $10.88 back in my account. They could not see the $32.69 and would not help me with it.

After talking to a manager, he suggested that I call customer service to see if I could figure out what the charge was. He would not transfer me or give me a phone number and basically told me I was out of luck. Bottom line, they took money out of my checking account without authorization and (it appears) without even following the Company guidelines of not charging anything, until the equipment is delivered.

I found a Customer Service number on my own to discuss the $32.69 charge. At first, he (sorry, don't remember his name) told me that I was being charged because I didn't return the equipment. Equipment that I did not receive, because I cancelled the order 10 minutes after I placed it. I never even set up a time for installation. He said that he didn't know what it was. So, he told me to check my account in 3-5 days to see if it reverses with the $10.88. If not, I have to call them back.

Me and my wife have called them many times to get the job done. They called back saying that they will take care of this. But I waited and they never called back. This has been going on for about two weeks now. The tech called us on 09 Sept 11 and said that he was in Orlando so he would come on 12 Sept 11 in the morning. It is now past 1200 and I have not heard anything from them. I guess I now have to get back on the phone and talk to many people just to get someone to call me back. It usually takes 30 minutes to one hour to get in touch with a supervisor and no one has resolved the problem. DirecTV also have many hidden fees that they don't tell you about. This has been the worst customer service I have every dealt with.

I refused as this is confidential information. You would think providing the new address which can easily be verified as an assisted living facility would be enough? No! Unless I give detailed medical documentation, he is responsible for the fees. Ridiculous. I will never, never, never use DirecTV myself and I will tell everyone I know to run away as fast as they can. Keep in mind that this was after I've had all every month due to billing errors and being overcharged for items that were never purchased. I hate this company with a passion.

I called them and am told that my ex-husbands balance has been transferred to my account because my social and phone number are on his account! How is this right? I have talked to so many people. Finance and Risk management will not even take my calls, but instead, made a note to my account stating, "Do not reverse transfer amount because customer has multiple accounts and has many opportunities to take care of this." Hello! This is the first I have heard of any of this.

I finally spoke to a supervisor by the name of Amber and she told me that I am responsible for the amount because my old joint account was never deleted by DirecTV. I told her that this was their error and not mine because I did my part when I called and had my account changed during my divorce. She proceeds to tell me that it is my fault and not theirs because they do not just transfer accounts, and yet they transfer another individual's debt to someone else's? What can I do? It has been almost 5 years ago that this was supposed to have been changed! What can I do?

DirecTV is offering Free NFL package with new orders and I feel they over booked and are not able to handle the requests for installations. I have the confirmation email for the appointment for 9/10/11 and there was no email sent to me saying that the appointment was rescheduled for 10/1/11.

It is a month later now, Sept 9, and my bill is even higher than last month. The bill was incorrect and the discount was never applied. I called in to get it fixed and tell them that they messed up on my bill. I was told that I can't get the $20 additional discount on my bill. I was told by the supervisor that it was a mistake and he can't help me unless I want to lower my services. I asked him to please honor the pricing I was given by 2 other reps. He would not do that and didn't care if I was going to further complain. He said he doesn't have a boss or supervisor above him and I would have to send a written letter to a physical address (not email) to send my complaint. He refused to honor what 2 others reps had told me I can get for a discount.

Another problem I had with them during installation was with the cable lines. When the installation guy connected the lines from the satellite to the inside of my house, he chipped 5 huge chunks out of my drywall where the line came into the house. Then, they would not pay to have it fixed for me.

DirecTV never explained that once your package deal is over, your service rate is much higher and you can't get any more packages. They also promised me that I could get on demand service but didn't tell me that I have to get their new equipment or purchase additional equipment from Best Buy for $200 to receive all channels listed on their advertising. Also, their billing credits are questionable and they have poor accounting of bill adjustment.

I am disputing this fee because of poor service month after month. We have paid in full and on time for the services that we had. I will not pay for services that were poor. If I go out to eat and do not like the service, I will pay for the meal; however, I will not return to eat there again. I should not have to call DirecTV every month for an over-billing issue. The cancellation fee is $338.61 for account number **. I have sent this matter to the BBB as well. Most of the customer service representatives have been rude, a few were helpful (this also includes managers).

Somehow, their lines crossed and they set up 2 accounts with the same address. I called and asked them why I am getting billed twice. They said they would fix the situation. Weeks later, I get a bill for early termination for about $450.

I called once again and told them what was done. No problem they said, we will fix it. A few weeks after that, they pull from my bank account the $450 stating unreturned equipment (on an account that was never serviced). I called back and they said oh yes, we will return the money back to you. In about 30 days. **. I need that money now. It was in my account for a reason.

I only upgraded my receiver and did not add a new line.

Later, my son (who had a different address, phone number social security number, etc.) was contacted by DirecTV stating that there was an account linked to him and they would have to put a hold on his instillation before they could connect his DirecTV. They gave my son all my information (account was under my name) including amount owed and number. The account was in my name with my husband, who is a Sr. and they do share the same name--that is the only link, the name.

When I contacted DirecTV, most of the people I spoke with said they should not have done that and that was ridiculous. Then I spoke with what I assume was management because he was just stupid, stating they gave him the information because maybe he would want to take care of the account. My reaction was why would he want to do that when it is not his account?

To this day, DirecTV has not connected his service. I intend to prosecute this to the fullest extent of the law. My husband has contacted the better business bureau and if I need to contact any one else, I would love information on who else to contact--and if eligible for lawsuit, I wish to do that as well.

She then negotiated a $20 reduction fee with a supervisor, who I demanded to speak with, and his name was Brian. He told me in a very nasty tone that I had to pay the fee. It did not matter whom I spoke with, I would have to pay it. He gave me a bunch of reasons why I had to pay it including "you haven't been with DirecTV for a year," which the prior DirecTV people declined to mention. This was the worst customer service experience I have ever had. Their customer promise is baloney. DirecTV has great programming but the worst customer service ever.

Well, now we recently were having issues with the old receiver in my room. So I called to upgrade and they told me at that time that my grams was available for a free DVR receiver with a small change in her bill, which she was fine with. They came on 8/11/11 to put the new receiver in. He did a lot. He ran new lines, even messed with the dish. I didn’t think anything of it at that time. I just assumed it was procedure.

Well it is now 9/05/11 and my grandmother was arguing with a DIRECTV rep because on her bill for August. We have over five different charges for adult movies that were ordered in June. I guess June 19, to be specific. The rep said we ordered it with our remote. But none of our receivers, which there are only two, are hooked up to a phone line or have they ever, not even the new DVR.

I ordered the basic package + Hindi Direct. However, the bill reflected an English package that was $39 and included HBO and other channels. I had made it clear at the time of purchase that my in-laws did not understand English and therefore the basic package would be adequate.

I called up Dish Network (spoke to Alex, Emp. # **) to discuss the discrepancy in my billing. However I was shocked to hear the following: That my service was registered as a contract for duration of 24 months.

The English Channel package was a special that was provided and the $20 rebate would offset the price difference. To obtain that, I had to apply either online or over the phone.

I reiterated that I had not agreed or signed to any contract or the excessive subscription of the English channels and therefore they should rectify the error. I was told that they cannot correct the agreement and the contract and the subscription of the English package will continue. I am surprised there that the DIRECTV customer service has no evidence (i.e., conversation logs or third party validation) to substantiate the original agreement. To make matters worse, DIRECTV claims their customer representative’s words is the ultimate proof of their agreement.

On subsequent conversations with DIRECTV representatives, they indicated that my father-in-law signed the document to indicate that the installation of the dish was completed and it was customary to get a signoff. It is important to note that he cannot read English and such acts should be considered as fraudulent and trickery.

I believe that I cannot be penalized for DIRECTV’s unethical and unfair business practices. I would like to ensure that all agreements between DIRECTV and my father in-law should be null and void. I would further want that DIRECTV remove the antenna that they have installed in my in-laws house.

This is not what they state in their nationwide TV propaganda. Then, when they thought everything was looking up, they worked out a deal with DIRECTV. They signed a two year contract to get a smaller package that they could afford in April 2010. After another time of unemployment, they suspended their account for three months, in order to keep it after getting finances settled.

Now, they are going through a divorce and my son may be facing jail time, so their service will have to be cancelled. Since my name is on their account, DIRECTV has sent this account to collections in August 2011.

My discussions with their Customer Service Department have proved fruitless. It does not matter to them that I did not sign the contract, my name and social is just on the account. When they suspended the account for three months, they suspended the time of service for the contract, resuming it after service was restarted. But they did not suspend the rebates that were attached to the payments. The result is they had three months added to the length of their contract, but lost three months of rebates they were entitled to receive.

We asked DIRECTV to allow us to pay the past due amount and cancel the account without further charges added. They said it was against their policy and they could not do it. They are sending this account to collections.

I am sending this complaint to as many web sites (and there are many) as I can, as well as all my friends and family, many of whom have DIRECTV accounts. I am also cancelling my DIRECTV account and will go out of my way to inform anyone I can about the underhanded, self-serving policies of this forgettable, blood-thirsty company.

I am going to take this to any FCC or federal regulator I can find to determine how they are allowed to get away with blocking someone's internet service. I have no idea why Quest/Century link allows this, but I am going to pursue that with the regulators as well. I am so sorry that I ever got DirecTV installed now. I have other issues with them, like lack of local channels that they said I would have, but this takes the cake.

Direct TV wants me to buy products from them that would cost an additional $45 a month to replace my internet access that they have denied me.

Then, I told them to just cancel my service. They told me that I must send back my receiver. I explained again to them that I was in active duty and would not be home before August. They sent me a bill for $500 plus dollars. I have called back numerous times and I spoke with them about this matter. I asked that they wipe off the bill and I would start back the service after I returned. I explained that U.S. code states that they are required by law to cancel service when I asked them to do so. They turned my account over to collections who contacted me today. I will be turning this case over to JAG and let them appear in Federal Court if they so deem. Please at least contact them in this matter.

I explained the situation to Mia, advising her that I never asked for the service to be renewed. I also asked for an explanation of prior emails that indicated that I had a credit, which I answered to please send the funds to me directly as the account, which Direct TV was collecting from, was no longer existing. Mia was not nice; she kept telling me that I owed the bill. I had returned the box and I asked for a proof that I indeed had used the service.

I forwarded a certified/register letter, which was received by Sharon ** on June 5th 2011 and to date, I have received no response.

Direct TV keeps calling my phone stating to call the 800 number, however, they do not identify themselves as Direct TV. I have a "do not call" on my phone and never receive any calls from anyone other than my family and friends.

DirecTV is only interested in signing you up with a contract that you are rushed to sign. Stay away from DirecTV at all costs!

As of September 1st, I was told that I had an outstanding balance of $76.00 and I would not be eligible for my rebate or suspension of services until that amount was paid which I paid with my debit card. Approximately one hour later after checking my account online, I found that I still was not eligible for a rebate. I then called the customer service line and was told that I owed 51 cents and I would not be getting a rebate until that was paid. I requested to speak with a supervisor and was ultimately put on hold for approximately 15 minutes. When the customer service representative got back on the phone, I requested the number to their corporate office to file a complaint. That was done.

When we were calling to have that done, DIRECTV told my wife and then me that it would be a $99 fee for the move, within the first year. When I explained that the tech did not mention the fee and that we told him we would be moving soon, that we wouldn't have started the service if we had known that, I was told that they could not waive the fee.

They tried to discount it $50, but when I made my point of not knowing of the fee when it was installed, DIRECTV wouldn’t budge. "We cannot waive the fee", was what I was told. So I said we would cancel the service and not pay the cancellation fee. They said they would be happy to note that on my account and to have a wonderful day.

I finally got through to someone (Jody) who could confirm, but the earliest they could install it was 9/7. I obviously wasn't satisfied, but they were okay with doing that to me. Offered me nothing as a credit and refused to talk with me.

I will never work with DIRECTV again!

Today, I found out that I could have switched out equipment at any time. Now, they say that it is a two-year service contract and that I can go back to my basic boxes. But that will also cost me $69.00 plus tax for their equipment that I somehow get the privilege of leasing on a monthly basis. I honestly used to love my DirecTV service, but now, I just feel trapped and stuck with a service that does not appreciate its customers at all! They are **, bloodsuckers, users and abusers.

Oh, and by the way, read the back of your bills. They can not only use the information on any of your credit cards that you have paid with, but they will also use the information off of your checks to take what they feel you owe them. The representatives intentionally try to make you feel stupid by continually bringing up the agreement and its contents that I should have read before I called and agreed to. When I bring it to their attention, they apologize and say that there is nothing that they can do about that. I also asked them to listen to the supposed "recording of the phone call for training purposes" or whatever it says, and they said no. Their monthly fees keep going up, and the service keeps getting worse. They lie, they belittle their customers, and they don't seem to care any more.

I made two separate calls to different staffs. Neither salespersons would allow me to cancel. They would not allow me to speak to anyone in the company above them. My credit card company has removed their charge and future charges for this service, which was never provided. The absurdity of charging my card but having to have my husband call to cancel was stupid. First, I shouldn't have had to cancel a service that never began. Second, I should have been able to remove the charge from my credit card. Third, when I asked for a greater authority to make an authorization, I expected results. I was not expecting a patronizing drone on the other end of the phone, who only had the ability to repeat a written rule in their book. I look forward to sharing this abysmal customer service story through every social media outlet I can. When I typed an email to a service center, the email wouldn't ever send. They couldn't even receive a complaint correctly.

The following month, checking my bank account this card was tied to, I found it was charged with my monthly bill to DirecTV. I was upset, but okay because funds were there to pay, I didn't complain. But I unenrolled in the auto bill pay I never signed up for. So three days ago, checking my account again, I found a pending transaction to DirecTV. What? I never signed up for the auto bill pay and I even cancelled it!

So I called and the person recommended calling the bank and putting a block on the card for the pending transaction. The bank won't do it, but if the company gave them some info, they will reverse charges. I called DirecTV three days in a row. "We will take care of it for you."

Today, speaking to a supervisor, he goes into, "Oh, if we remove the auto bill pay, you won't get the $10 discount you are getting." Never mind. I never authorized auto bill pay! I explained that I had to transfer money into this account to cover charge, taking money for more pressing matters. He then told me they won't reverse charges because it was paid for services rendered. I argued my point, he stated well at least the bill is paid. I said by me not authorizing this payment? He told me he hopes everything else in my life goes better.

Should I not have the right to pay my bill when I want, by due date? Is it right for them to charge me and take my money when I never authorized this?!

When I went to cancel, they charged me $132 for a "cancellation fee". I informed them twice and spoke with a supervisor twice. I was disputing the charges and not going to pay. I would pay for the time I used the service during the month, but not for a cancellation fee they snuck up on me.

Needless to say, they charged my credit card without my authorization. I consider it a fraudulent charge, but the steps I needed to go through with Visa were ridiculous (affidavit, which needs a police report and a notary to sign as well).

Never use DirectTV for perhaps some of the worst customer service you can get.

This would lead me to believe our agreement was for six months since the movie channels were cancelled after three. Simple math, right? I woke up with a $839 charge to my account with no warning this morning from DirecTV for a $340 early cancellation charge and the rest in equipment fees because they didn't send us the boxes to return the equipment like they told us they would.

I am not a customer and do not have any agreements with them. My daughter had to contact the BBB to resolve a bill with DirecTV and received a quick resolution from Rachel ** at Trust link. The following email was forwarded to her from DirecTV, acknowledging that she did not owe any money. However, my credit card information was on her online account as a pay method but never used. After receiving the below email from DirecTV, my credit card was charged.

"We acknowledge the receivers were returned and your final bill was adjusted accordingly. After your early cancellation fee was reversed, we agreed to zero the remaining account balance; however, no refunds will be issued. If the account has been assigned to a collection agency, the agency has been notified to remove your account from collection activity, cease actions and clean up any negative reports to your credit history. Please allow six to eight weeks for the collection agency to update their records and notify the credit bureaus of this change. Credit bureaus may take longer to reflect changes in your credit reporting information."

After receiving this email stating and agreeing to a zero balance, my credit card was charged twice. DirecTV emailed this response when contacted again by the BBB about the unauthorized charges. "We have reviewed this and feel that all issues brought to our attention were resolved as per the original response. With this new information provided, we have researched the account and found that her mother's card was authorized on file for Ms. **'s account. We require all customers to have a debit/credit card on file; the charges for $84.68 and $135.49 are considered valid and will not be refunded. Thanks."

BBB says: As you can see, they've provided a complete explanation of the various events affecting your agreement. I realize that you're probably not satisfied with the explanation, but the company has made it clear to me that this is their final position and they're unwilling to issue any additional credit. I sincerely regret that I was unable to effect a settlement that you would regard as fair and appropriate. Other than keeping the report on the company's file, I'm sorry to say there is nothing else I can do. Please know that I've done my absolute best to assist you and, though the outcome of your complaint did not turn out as you wished, I hope you'll consider using our service next time."

About a year ago, we asked about buying a DVR from them. They asked why we wanted to buy one and we told them it was so that if we ever cancelled, that we could keep the things that were recorded on it. The only thing that the customer service agent said was, "You would really buy one for that?"

Well, we bought one about four months ago and we cancelled our service today because it has gotten too expensive and we can't watch anything that is recorded on it. I called to ask why and they told me that we have to pay for the service to use the DVR. I thought it was like any storage device. Once you have something downloaded to it, you can use it whenever you want. It works that way with an iPod. I paid for service from iTunes for a while and downloaded songs I liked and then cancelled and of course I got to keep my songs.

Why don't I get to watch my DVR? They should explain this when you want to buy one!

Approximately one to two months later, I received a DirecTV bill in my name. I contacted them and was told that he called and put the service in my name. I did not give permission to have this service in my name at any time. It took several months for the separation to be settled. I contacted DirecTV on 8/26/2011 to have the service cancelled and they advised that I was responsible for a $280 cancellation fee. I disputed that charge as I did not initiate the service or accept responsibility for it at any time.

After arguing with the representative for several minutes, I asked for the supervisor. I've been on hold for 25 minutes and still no supervisor. Any other service requires that they speak to both parties to transfer billing responsibility.

If this does not get resolved by today, I am going to flip out and whatever actions I take will be blamed to DirecTV for pushing me to the boiling point. (I told the supervisor this). I hope that I get a phone call today at **. I am very pissed off at the service I have received. I hope that I don't do something stupid because DirecTV does not know how to take care of customers. You have been warned about how I feel and I can't handle my emotions right now, knowing that you guys are costing me money by sitting my ** ** at home waiting for a call or a technician to show up.

I called DirecTV to ask what was the issue. They then stated that they only suspended the account for six months. This was not explained at the time that I was suspending my account. My final bill was for $990.00. I returned the equipment and my bill went down. I am still being charged $239.90 for following their directions.

I was told that my HD units were free and that any additional non-HD unit were $6 each. I was being charged for 3 units, two of which I was told were free. I thought that I'll just apply the rebate online and this will be fixed. When I did apply the rebate, it says that they will need eight weeks to process the request and will apply it to my bill at that time. So, for the first three months that I'm supposed to have discounted service, I will still pay full price until they can "process" the rebate. This is the second time DirecTV has ** me and I find it very unacceptable that there is no recourse whatsoever for this. Consumer Affairs and Better Business Bureau can't seem to do anything because they are still running this scam. Why is it that there is no recourse in this country?