DIRECTV Reviews

The sales person was very polite answered all questions and left me with a good feeling about my decision to switch.

This was a great experience. DirecTV gave me everything I needed. Also help me out when it came to saving money.

DirecTv customer service reps are amazingly friendly. And will try to help you anyway possible. Me and my husband can't wait to get our TV installed on July 5th. We're very happy that we choose to become a part of DirecTv. Thanks DirecTv for everything.

Very pleased with the service. And sorry we could not get a signal because of my location...

Completely satisfied customer, from the beginning of the process to the technician, DirecTV service is the best experience ever for me...

The installers and the woman who moved my appointment time earlier was very friendly and courteous.

I am pleased with the service and the help that I got from the people that I talked to.

The installer was awesome.

I was very happy with my set up of the Directv wireless services. My technician was very knowledgeable.

** helped me revise my order with DirecTV. He was easy to understand and very patient with my questions. He helped me look for a inexpensive bundle that works for everyone in my household.

Could not change referral party.

The Genie Wifi is crap. Keeps dropping signal. When I call customer service, they keep giving me a runaround and I can not tell you how many times they have told me to reset my system. Two boxes and several service calls later and still no resolution. Every time (EVERY TIME!!!) the representative on the phone say "My Genie works fine" but I am not trying to get theirs to work - MY GENIE WIFI does not work. Just to put in perspective every (EVERY!!!) other device in my home works outstanding, absolutely no problems at all. THE GENIE WIFI IS CRAP!!!

I am happy that the whole process is very present & positive. I would recommend to my friend about my good experience.

Found price to be more than originally quoted for bundle.

Start to finish it was a good experience. Installer was great.

I cancelled DIRECTV 10 days after it was installed and was charged a $460 early termination fee. I switched my internet, phone and cable plan to lower my monthly cost. I signed up for DIRECTV because the internet and phone carrier I switched to did not have a cable plan available in my area. DIRECTV was installed on Friday, May 29. When we looked at the bill there was a $7.99 charge for insurance, which hadn't been brought up when I asked about the overall cost of their system. Unrelated to DIRECTV, I also realized we needed to upgrade the internet to maintain a level of access similar to what we had prior to the switch. When I recalculated the cost of the new provider, which included the increased cost for internet, the DIRECTV insurance cost and the cost of DIRECTV, which increases in the second year of the contract, I realized we'd end up paying more, so I decided to switch back to our previous provider.

I have had very limited contact. Installation is scheduled June 29 (third attempt to install). I appreciate the kindness with which I was treated. I will be passing along the impression of your company created by your employees and their individual responses to my repeated requests to reschedule.

Most great reps but not all.

Very good customer service and sales reps. Very knowledgeable of their services.

I love DIRECTV for their quality product and great customer service. They are easy to get in touch with and always solve any issues quickly and efficiently.

The customer service representative was one of the best I have ever had with any company..

Thank you DIRECTV for making my experience nice fast and easy. You have a great group of people working out in the field for you.

When I called DirecTV, it is an automated answering system and I was on hold for a long period of time before I actually got to speak with a live person. Once that irritation was over, I was very pleased with the representatives of your company. They were very apologetic when I mentioned the long wait.

Everything was good and I have heard from other people that DirecTV was very good to go with so I had to use them but I hope that people were not lying about them and that we're be good to us. If anything goes wrong with DirecTV and I hope it goes great with DirecTV because I don't like Dish and I would not like it if I have to go back on my word there.

All reps I've talked to have been so nice and willing to help me. I have had to change installation days twice as I am recovering from cancer surgery and have not been able to be there for the previous dates.

Representatives are knowledgeable and if they cannot answer your question will direct you to someone with more expertise in handling your particular inquiry.

Great and fast service. All issues were resolved promptly. Technical issues were looked over and detailed explanations were given.

I absolutely love Directv. The representatives are helpful and answer questions efficiently. With Directv, I've always felt it was more personal, and I've tried other services like Dish and Charter. Directv overall has the best customer service, and I mean... who can beat NFL Sunday ticket.

I called because we received information about the customer referral bonus after we signed up for service. The customer service agent easily added it in for us. She was extremely competent and efficient. The whole call took 4 minutes, if that. More than excellent service.

I would recommend DirecTV to anyone. Everyone was so courteous and patient. I had others and was very unhappy with the others. The technician that done the installation was very careful and explained everything he had done. It was done very neatly. He was very professional and polite.

Excellent all around service received.

The technician was also great and very knowledgeable.

When I subscribed, I was TOLD by Directv representative that all 3 of my friend referrals would be accredited for 30 months. When I called back the second time with their information, I was denied what he promised.

I had to cancel our order because it was going to involve a big move of furniture. Two of the TVs would have been wireless, as the technician recommended, but the other was too overwhelming to consider. The representative understood. The technician was a great help too.

The two technicians were great guys and handled themselves very professionally. We had a problem with the Cox cable that was ran for Dish, but they did not give up until the job was complete.

I was treated with the utmost respect.

Representative assured me the issue would be solved by a credit on next credit card statement.

Just good service. I really like my rep and there was no pressure.

My experience with DirecTV was a very nice and enjoyable set up with your representative. When I called about the issue with the first tech that was sent out, ** was very apologetic and understanding and solved my issue immediately.

Sometimes it was difficult to understand the rules. I believe I finally solved my questions. Satisfied.

They didn't explain everything with me correctly. You record the messages, you should listen.

The sales rep forgot to tell me that Directv no longer uses tripods and that it would cost me a bunch to install the service. I called customer service and the matter was resolved.

Very fast and friendly service. They are a pleasure to talk to.

DirecTV installer only wanted to screw the dish to my house. I have a pole installed specifically for the dish. I waited for 3 consecutive mornings to get the dish installed on the pole. I was told several lies by the installers why the dish had to be screwed to my house. The last morning no one showed up even though we received 2 calls confirming the appointment. Then I found a charge on my bank account from DirecTV. Sorry sorry sorry service.

They drilled into wall and caused power to fail in living room and kitchen circuits. I had no problems with the DIRECTV installer, ** was awesome.

When I ordered over the phone they were very friendly and helpful. And my installers **, **and ** were very friendly and courteous. They are the reason I give DIRECTV very good points.

I was completely delighted with the help I received and I'm looking forward to a long, happy relationship with Direct.

I called DIRECTV and switched service from Cox to DIRECTV and I'm very glad I did. I was paying $300 a month for Cox and not getting near half of the services I am now getting from DIRECTV. I have had service with Comcast and Cox and can say DIRECTV has superior customer service in comparison to the other Cable companies. I am satisfied with my service and wish I would have switched a long time ago!

Can't wait to see how great this service is.

Subject on bill -This has already been answered.

The person I spoke with did not know the answer to my question. She placed me on hold for several minutes while she checked with someone else regarding my question, but then found the answer.

I have dealt with two DirecTV reps (sales and service). Both were patient and helpful. I am hoping that the installation can be completed.

Very good experience with DIRECTV. Called Verizon about slow download speeds (3.0 mbps). I wanted to upgrade but found it is "not available". Very disappointed! I'LL see how it works... If not good, I will not recommend switching to satellite. Verizon said it may get better in the future, somehow I doubt it. A weak spot!

2nd Technician ** - Friendly, understanding, and a great worker who does his job well.

The knowledge between veteran and new reps are too far apart... catching a good rep will make or break a customer's experience with DirecTV.

The first installer was very rude so I have to make a new appointment. The 2nd guy was very nice.

TV completed but AT&T part of bundle not completed yet.

Good service.

Overall, very friendly. Also efficient and helpful. Thanks so much!!

I am pleased with customer service and they have been quite patient and helpful with my questions. Pleased.

I have had DirecTV for approximately 5 years. My bill continued to go up & up. I called them to see what they could do and the price quoted was actually higher than what I was already paying. I canceled my account through CenturyLink and paid what I thought was my final bill. A month later I'm receiving another bill from DirecTV charging me for an extra month of service I didn't receive.

I had to call and tell them someone had compromised my Mastercard, resulting in cancelling my order. The bank denied payment to you. My new card should be here by tomorrow.

From the customer service to the technician who install the equipment, they are all so excellent. Customer service tried to gave me the best deal and the installer was respectable and explains everything. If I have a question he explains it to me.

The customer service agent who assisted me was very knowledgeable and concerned about my needs.

All went well as l expected.

Best experience I've ever had with a TV signal company from start to finish. Thanks guys. Keep up the outstanding work!

Everyone I dealt with was awesome. The installer ** did a great job on the installation and was very helpful with any questions I had. Great experience overall.

Had initially contacted Direct to inquire about possibly subscribing; this contingent upon current provider rectifying some issues. The issues were rectified and so we elected to stay with current provider. However, our experience with Direct was pleasant and very professional. We definitely will consider Direct should the need ever arise. Thanks.

Very professional people. Very helpful and friendly.

DirecTV's customer service is far and above other companies... they actually take the time to listen and find the best solution to your questions... Thank you for excellence!

The representative was very helpful and professional; I had to cancel service connection because I did not realize my husband had renewed our service with AT&T. I will definitely call DirecTV back when our contract expires with AT&T. Thank you.

Everything went well.

Great sales rep!

Excellent sales representation.

Everything went well. All my answers were answered. The technician cleaned up after himself. He was very polite. He wasn't a weirdo. He also went over the whole package that I purchased. He was even nice enough to call DIRECTV and see if I wanted to get a better package.

Technician installer ** was great at his duties, did outstanding work and was very helpful after the job was done to explain and answer any question that I had.

I was not able to take advantage of the deal I was offered, but everyone that I dealt with was wonderful.

I cancelled our installation of DirecTV but will probably call to have it installed at a later date based on my experience so far.

Great job the 2 sales person did selling DirecTV.

Excellent customer service from the front office all the way to the technicians who installed the service. ** even called the next day to see if everything was okay. ** from AT&T was also excellent.

Very happy to save money and to watch local channels.

The sales representatives helped with any issues that I may of had. They answered all my questions in a professional and timely manner. The sales representatives were very friendly. Therefore I had a great experience and would recommend DirecTV to anyone.

The techs were friendly and did an excellent job setting up the dish, the cable and programming the TV. I was very pleased with the installation. However, I was not pleased with the communication between the sales rep. who took the information for the installation because she misinformed me that I was getting a bundle in one installation. The techs were also misinformed and directed me to call a number to correct the problem.

Very pleased with my order. Representative got me good deals for first year. Would recommend Directv to family and friends.

Everyone I talked to was very helpful. The experience was a very good one. I did spend too much time trying to contact someone later at night for customer service.

Very nice and professional. Speaks loud and clear. Caring. Good people person. Easy to speak with.

Very pleased with overall experience.

Thus far great experience with ordering the service, will have everything connected soon. Have an appt coming up, then we'll see the end results after the installment of DirecTV and Hughes internet services.

Easy, knowledgeable personnel. Great pricing.

Very good service.

The entire time it took to schedule my appointment was not long and the rep was polite. The call was handled professionally and courteously.

I now understand fully the services offered and would rather stay with the carrier I presently have for now.

Every DirecTV customer service associate has been extremely helpful and knowledgeable about the services they provide. They have also taken the time to understand my needs and help me place my order.

The internet provider was not the one I was told would be servicing this home. There were so many fees and the salesperson from the internet provider (Exede) was not very patient. I am glad that I cancelled that service. I will go with a local company.

Treated respectfully, great phone manners, great customer service.

Everyone I have spoken with has been extremely helpful and willing to take whatever time necessary to get my questions answered. Went out of their way to get my order correct, complete, and ready to install.

I had to cancel my service due to health problems right now.

Both representatives that helped me become a DIRECTV customer were very polite and friendly. I appreciate the patience they showed me when I asked numerous questions.

I have been very pleased with my experience with DirecTV so far and will be telling other people about it.

Questions and concerns regarding programming and benefits were handled politely and efficiently.

I was very satisfied.

Everything went smooth and the service is great. Thank you!

I DID NOT have a direct deposit account set up with DirectV but before I could pay my last bill they withdrew the money out of the bank account I used to pay my account with online. DirectV drew the payment out of my account WITHOUT my permission or knowledge!! Upon discovering the withdrawal I contacted my bank and they immediately investigated the issue and found that I was in fact correct so they recovered the payment amount back from DirectV. To date, DirectV has continued to recover the money they attempted to illegal obtain out of my account. Since DirectV illegally withdrew out of my account I believe they don't deserve the money they illegally withdrew, instead they should have to release me of any debt in light of their illegal actions, or I should be allowed to file a claim against them for illegally withdrawing out of my account.

DirecTV customer service is awesome.

After 9 years with DirecTV I called in because I was moving. I had only three months left on my current contract and they wanted to charge me to move. I wanted to cancel my account so customer service transferred me to retention. After talking to the retention department they offered to waive the fee to move and keep my bill to 60 dollars per month. After receiving my bill I noticed that my bill is going to change after the 3 months is up and it is going to 90 dollars for 2 years. I have called in several time and DirecTV acknowledges that the offer the retention rep. gave me the wrong but they are not willing to correct it because the offer is up and I have already moved. So now my bill is going to be 90 dollars for the next two years and it will cost me over 500 dollars to cancel DirecTV now that I have moved.

If the rest of this contract goes as easily as the first part, I will be very happy - happy - happy.

It good deal. I like it.

Customer Service very helpful and listen to your needs in ordering. And the tech that came to my house did great work and did everything I ask and was very understanding.

Wasn't impressed with first installer. He told me I had to remove a branch and I did what he requested. But the second installer told me I had to remove more branches. It would be helpful if all installers were on the same page and use the same equipment to determine the access, the signal. By having to bring the tree service out twice, it got rather expensive...which didn't make me very happy. The final installer was the most helpful and informative.

Was very helpful and tried to obtain any help we needed. Answered all of our questions and made sure we were satisfied before hanging up.

When I first called, they gave me one price. The next time it was a different price. They said they gave me the wrong price the first time. They should have honored the first quote.

Great service. Very knowledgeable.

Thanks for the friendliness and willingness to help, will recommend.

Great service, great tech guy, **.

From the sales representative, to the customer service specialist who helped me... they were wonderful. Very professional and knowledgeable.

I'm hoping the service I've received to date stays that way, sometimes service declines once they have captured your business. I'm hoping not.

My only issue with DirecTV is how the cost goes up with time and the need for a 2 year contact. I only went back to Comcast, because they offered a much lower price without a contract. They did not raise prices for 3 years.

Debated making the switch for at least six months. When my Comcast service reached $200 plus a month, I knew I wasn't going to pay $2400 a year for TV. I had no premium channels, but the price continued to go up and became unaffordable. I'm trusting DirecTV's pricing guidelines and look forward to having a more comfortable bill each month.

I was very pleased with **'s work as well as his personality. It was evident that pleasing the customer was his main goal because he did his job efficiently and left it clean.

Everyone I've dealt with from DirecTV has been very pleasant to speak with and were knowledgeable. Resolved my requests/issues promptly without any hard selling tactics. I'd definitely recommend DirectV for anyone in need of a service provider.

Signed with DirecTV in August 2014. I have had 3 service calls to fix satellite signal. Consistently lose signal with minimum cloud cover or minor sprinkle. The picture freezes up every 10-15 min. No resolution. Worst service I ever had.

Hopefully we will have the best signal, even with the neighbor's large maple tree there.

Very happy with ** from the Ohio office. Super friendly and helpful.

The best customer service around.

Switched from Cox with ease. DirecTV blows them out of the water.

Good Job. I'm very pleased!

These people were great. Very nice and polite. They did a great job. The people that called from another country was very bad. Not their fault. They can not speak or understand English. I could not understand them. You wasted your money because two installers came out on two different days.

I would recommend DirecTV to my family and friends, most definitely. The packages they offer are great and when you first sign up, the promotions are definitely worth the switch from current provider. They have excellent sales representatives and customer service, very friendly and courteous. They offer more channels in your very basic package than our current provider. Overall very satisfied.

The ordering process was easy, primarily because I could call and ask questions, and also browse the DirecTV website for packages and options. No heavy pressure to order over the phone. I appreciated that. The installation went very well. Installer provided me the options available for the placement of the disk. We worked to select the best location for US, the homeowner. He was very professional and with the install complete...WE LOVE DIRECTV!

I have been very happy with your team, so far. Looking forward to a long business relationship after being with Cox Communications for so many years.

Fast, easy and convenient. Great customer service!

Even though I have not gotten DIRECTV installed yet, the customer service has been outstanding so far when setting up my account and answering all of my questions. I can't wait to start watching my TV after the installation. With my experience so far, it would not surprise me if the installation runs as smooth as setting up the account.

Overall it was good.

** was super knowledgeable about what he was doing and help get the problem solved.

I love DIRECTV... Thanks.

Everything has been great so far.

Thank you for your prompt service.

I'd definitely recommend.

From the moment I called the line, until the technician came to install my equipment, I had a great experience with the DirecTV personnel. Everyone I spoke with was very friendly, as well as knowledgeable and quick to answer questions or help me with anything.

The technician was not very personable and swore in front of my kids while I was on the phone with customer service.

This was my first experience with DIRECTV and I'm overall pleased with everything and highly recommend it to my friends and family. Thanks.

So far we are very pleased with the customer service representative and the installers.

Knowledgeable and courteous service.

Unfortunately, I was unable to get service due to the signal not being good at my place.

DIRECTV people were great in everything they did. We love DIRECTV.

Would have been a long time customer if I wasn't charged the 300 dollar credit hold. I wasn't told about it and I know my credit is good.

Everyone I have spoken to has been very eager to help and knowledgeable with the product base.

I was trying to set up a new account and needed to get a lot of information. I was on the phone for over an hour. The first representative, **, was very helpful. When I had to call back, I asked for ** since he knew my situation, but I was told no one knew who he was, so I had to explain my situation all over again. The second person was also very helpful, but setting up the account was very time consuming for me. But, all in all, I would recommend DirecTV.

I was unable to follow through with installation because I could not get landlord approval. Customer Service made the process easy at sign up and easy when I had to close the account.

DirecTV was very helpful, had the best price, worked with me, helped me on any issue, was never rude. Matter of fact I recommended DirecTV to our friends next door and they called DirecTV and got it!