DIRECTV Reviews

In addition, there was a rebate for signing up to direct deposit for $100. After a few months, I called since we had not gotten it. We were told they were mailing it. We didn't receive it so I called again and again upwards of 5-7 times over a year. We were given a variety of reasons why we weren't getting it. And every time, we were assured that it was being mailed out this time but never was. We called to cancel. We were so fed up. A manager apologized and told us he would give us a direct number to get the rebate taken care of and he also promised us another $100 bill credit for all the inconvenience. The rebate still never came. The credit appeared on the next statement and then was reversed on the statement after that. Now we were up to $200 that DirecTV owed us.

We called to cancel again and talked to a manager. We were told that cancellation was $200. We told her how we were owed $200 in rebates and credits that we never received. She said she would waive this fee since they were even. The next month we received our final bill and of course, we were charged. And neither the credit nor the rebate was put into effect again. At this point, we have stopped payment with the credit card company and I will go to court before I gave them a penny. In my opinion, DirecTV handles customer service with the policy that they will continue to not give any time of credit or refund and just wait for the majority of customers to give in. I will not give it and I will not pay them.

On 1/28/2011, I called DIRECTV to suspend the service until AT&T installs the internet and phone since I was instructed not to cancel my Comcast phone, internet and TV yet until they install the triple play service.The DIRECTV customer rep I talked to was rude and didn't want to suspend the service. I told them to cancel and paid the $23.99 bill they sent me in full. I also sent back their equipment. Now they want $402.40 early termination fee from me. However, I never signed a contract with them for 24 months and AT&T never informed me that they will sign me up for 24 months with DIRECTV.

This is consumer ripoff and misleading that needs to stop. Hope you can help me.

After receiving the 1/22/2011 email, my husband called DTCS to have these charges explained. He was informed that this was for four PPV adult movies from 2007 that were on the card. We do not watch these kind of movies and would have no way of watching any kind of PPV as one needs a phone line hooked up to the receiver. There are no phone lines anywhere near the TV. DTCS said they were never watched. How can you bill someone for services that were never rendered? That email also stated that we were sent a final bill. As I stated above, the final bill was for $36.66 which I paid. There has never been any such bill for $48.96. Now, we're told it has gone to collections.

I work in accounting. A customer does not go to collections unless they are more than 120 days past due and certainly not before they get a bill. What happens if I did not have an email? I would have been sent to collections without any notification at all of these charges. While we had service, we were never late with a payment. We are greatly outraged at your unethical practices including the practices that resulted in DirecTV losing a multi-million multi-state lawsuit. After speaking with DTCS and being told these charges cannot be removed from our account, I filed complaints with the FTC and the Oregon Attorney General. I also contacted a location news station. Not until 2/7/11, we were told to contact your department. We want these unsubstantiated charges removed now.

Also, we called about the NFL package which we did order. We were told that our last bill was the last payment we needed to make for the NFL package. It was a lie. Our bill was $106. Then, I got the next bill that was supposed to be lower, because we supposedly paid all we had to for the NFL package. Well, this one is $130. I was dumbfounded. We recorded the entire call with DirecTV and pretty much got nowhere. They don't like when you record them though. They "advise against it". I wonder why. Probably it's because they don't want to get caught in all the lies they tell their customers. If anyone decides to record them, you do have to let them know they are being recorded. If you're reading this and are thinking about getting DirecTV, don't do it. It's the biggest joke of a company I have ever dealt with.

I called about December 18th and reduced service from Choice Xtra Package with two free receiver upgrades to just one HD receiver and three standard receivers. I was told, after about 90 minutes on the phone and being switched through four different service persons, to wait for the installer and make the changes then. So I waited for the installer.

On December 20th, the installer arrived and I explained what I wanted to do. He contacted the company and talked with them. He gave me the phone and I talked with three different service representatives. After being switched the third time, I got someone who knew what to do. He cancelled my installation and restarted a new installation. At this time, I applied for the "advertised refer a friend package' with my brother's account number. It was accepted and my brother sent in an email to say I was his referral. The installer did the install.

It seems that DirecTV can't get its schedules correct as they called me three times after that with new installation dates. Everything seemed to be working well until I got my credit card bill dated January 12th 2011. Instead of the $21.32 which should have cost to get installed, they had billed my credit card four different transactions with a total of $121.63. Only one of which I authorized for $10. When I called in to complain and after 90 minutes and four switches, I found out that refer a friend rebate was not given. I decided to cancel and did on January 21st 2011.

My credit card was illegally billed and collected from and additional $440 was charged for cancelling the service.

I told them to forget it, and mailed the second receiver back to them. Despite this, they continually tried to raise my monthly bill for about six straight months, afterwards. I always get contacted when this happened, and would finally get my bill corrected. It is now two to three years later, and I just bought a new TV. I am sick of my company having no television in my living room so I called DirecTV.

They are now kind enough to tell me that I will only have to pay $20 for another receiver (that I was supposed to have in my initial contract, anyway, but have never had), and that I would only have to pay $50 to have them come out here and correct their installation problems. DirecTV is a scam artist--always have been, in several ways. I want them to correct the installation that they initially agreed to complete in our initial contract.

DirecTV told me that they would have to charge me $480 for the cancellation fee. After three more calls, the DirecTV operator told me that the bill would be reduced to $42 and I hesitantly agreed. The next bill came in at $52, at which time, I called, cancelled and paid what I owed for the services rendered. I then called Comcast, whom I had asked to stop my service temporarily, to start up with them at under $20 per month for only local channels. I would like to join any class action lawsuit going on or begin one if possible in Florida as I'm pretty sure that I am not the only one that has gone through this type of situation with DirecTV.

For me, it is not about the money as much as it is about the principle. The first representative was very nice on the phone and told me the length of time it had been on my account. After he transferred me to another representative, that representative was extremely rude, and the manager told me that this was my fault for not reading my bill more carefully each month. I am amazed that there are not more honest people out there who want to do the right thing and take responsibility for their actions.

This is not the first time I have had this happen. It is awful customer service. I had them tell me the same thing when I tried to set up service at a second home. They said I had to pay the current bill at my primary home before they could do anything. These guys are losers. I checked the web and they have one of the highest customer complaints in the industry and just recently paid large fines. I hope this continues. They are horrible.

Then, around the middle to end of Sept. 2010 (just around 1 month into my service agreement), a man called me with a promotion for a NFL ticket. It would cost me exactly the same price as I was paying now, only I would get more channels for free for the next 5 months. I asked him 3 different times that if I was not happy, could I go back to my old package. He told me 3 different times that I absolutely could. I asked him 3 different times if this was going to cost me 1 more penny. He said it would not. Well, I agreed to take it. The following month, my bill was no longer $59.99 like it was supposed to be for 12 months. But it was $90.11.

I called and talked to 2-3 different people and a supervisor that said they would fix it. The next month, my bill came in $121.09. So, here I was on the phone again with 2-3 more people. I was trying to explain that the man told me if I was not happy with the promotion, that I could go back to my old package. One lady told me that those promotion people do not tell you everything. They just want you to take the promotion. She said that she gets numerous complaints about the promotion people. But needless to say, I got nowhere. I tried to cancel but they want over $400 to let me out of the contract. I told them I signed up for the $59.99 package and that was all I wanted to pay. The promotion man flat out lied. I even told them to go back and listen to their recordings. I was not the one that was the liar. Now they are telling me my bill is going to be $116.00 a month, because I lost all my promotions as I took that guy's promotion. I was "targeted"!

I had discounts for signing up but lost all of them because I took another promotion. They never tell you anything about losing your discounts if you take another promotion. I did not call for that promotion. I was approached. They targeted me and tricked me to take away my discounts, especially because I had just signed up and was only in my 2nd month. They also had on their website that you won't get a bill for the first month of service like Dish Network does. My service was installed on August 4 and they charged my credit card on August 6. What does that tell you?

I have spent numerous hours on the phone with customer service and supervisors. I even had one supervisor tell me that he would put everything back like it was. But he did not. I asked for a corporate number and all they would give me is a physical address. I have sent 2 letters to that place. I got a letter in the mail saying that they tried to call, but the number on the account is no longer in service. That is right. I gave them my cell phone number and my e-mail but they have never tried to contact me. My cell phone is never off and always with me. They won't even call and talk to you themselves, because they know they are wrong in what they are doing.

I asked them to put me back to what I had originally signed up for or let me out of this contract without the termination fee. The letter they sent me gave me the basic number to call. But you will spend over an hour with a regular person and a supervisor. They will tell me the same thing they have been telling me for the past 3 and a half months or tell me that I can get answers to my questions on their website. Can you believe that?! Please help me get my original package back with my discounts that I was stripped of without being told about or let me out of this without a fee. Thank you very much.

After several phone calls later, I was told that there is nothing that can be done, even though I could reproduce the form that was mailed, along with a confirmation received by email. I feel I was conned into switching to their service and now am bound for 2 years. As a consumer, there seems to be no other recourse than to just lie down and take it. I would like a review. And I request the offer be upheld for the $162.50 cancellation fee I had to pay. I would have kept the previous provider had I known I would not receive the rebate.

I don't want to pay for this unfair charges. They threatend me to complain it to the collection agencies and that they will do harm in my credit report. This is a total robbery.

The technician came a couple of days later with both DVRs but one wasn't working. We expected to hear from DirecTV, but got nothing. On the day we paid our bill, we inquired about the box again because our living room TV didn't have service for so long. We were told once our payment went through, we would be able to set things up. Four days later we called again, and the representatives stated because we haven't called about it again within the first 14 days, and our order only stated there was 1 DVR(which was the rep's mistake) so there was nothing they can do but charge us for the second DVR and installation which they told us would be free upon us joining their company.

It is not our fault the receiver was faulty, or that the individual wasn't properly trained and told us all the wrong information. Now only 1 of our TVs have service, all because they had us sign up on false pretenses. If we had known all of this from day 1, we would have gone with a different provider. Now they want to charge us over $400 if we cancel their service, although it's a service they are not providing.

When I came up in January, I noticed that he did not have the DVR. So, I called DirecTV to explain to them the fact that my father did not understand what the $7 charge was for. The individual from DirecTV just transferred me to a different department. I spoke to the last individual who seemed not to care about the senior citizen's needs. DirecTV doesn't care about our senior citizens and about anybody else. I recommend not using DirecTV.

After seven months of this shoddy service, we decided to cancel the service. We knew we would have to pay an early cancellation fee, but this was preferable to continuing with them. The night we called to cancel, the service was disconnected immediately. We asked how much we owed and if we could pay then. We were informed that we would receive a closing bill within a week along with shipping boxes to return the equipment. They charge for unreturned equipment. Two weeks passed and there was no sign of either the boxes or the bill. We called and inquired and were told that they must have "overlooked" sending the boxes, but that they would be sent. We received the bill and then the boxes three days later. The bill clearly stated "Due Upon Receipt" and we sent the check for $310.41 plus the equipment. Nowhere on the bill did it say not to send money, that they would automatically charge our debit card. We had not signed up for AutoPay and did not expect this. They received our check payment, they then also did a debit card withdrawal for the same amount. It wasn't until we received our bank statement that we noticed the double charge of $310.41.

We called DirecTV and asked why they had debited our account since we had already sent in the payment by check. We were told that we had "paid the account too soon! We told the representative that if we had been told not to send a check, we would've waited for the debit charge. We then asked how soon we could expect the money to be put back into our account and we were told that the "company policy" is 6-8 weeks. We called back the next evening to speak with someone in finance. When the representative from that department wouldn't help, I asked for a supervisor. I was left on hold for over an hour (I'm sure they were hoping that I would hang up) before one "became available. I explained the situation to Joel, the supervisor, and told him that we had never signed up for AutoPay and that they had no authorization to do debit withdrawals. He placed me on hold several times and finally told me that we would have the money in our account no later than 8 days from that night (12/21/10) guaranteed. I repeatedly asked him if he was sure that once I hung up that he could guarantee that we would get our money and he said, “Yes, I guarantee it."

Needless to say, 2 weeks went by and no refund. When we called again we were told that they did not know why he had guaranteed us our money within 8 days since the "company policy" is 6-8 weeks. So we were back to square one. I was put through to another supervisor who flat out stated that we either had to wait 6-8 weeks or go to our bank and request a charge back. We have gone to our bank and they submitted a fraudulent withdrawal complaint to their headquarters.

This events took place in December 2010. Our property taxes, home insurance and initial down payment on the new car insurance were all due. We had to withdraw money from our investment account to be able to cover these expenses plus the space rent for our manufactured home.

I called in today two times and spoke with a manager regarding what I was offered. The manager denied me what I was initially promised. After 1 hour on the phone, I basically got no where but was told by a billing specialist that I would need to call back when my promotion is over and see if I could get the promotional price I was originally offered.

I have had nothing but problems with DirecTV. Their commercials say they are #1 in customer satisfaction when that is so, so wrong. The reason I started service with them was because I've had bad customer experiences with Comcast and Dish. Lo and behold, DirecTV is no different. Actually, they are worse than the others.

I will see what will happen when my promotion is over. I might just bite the bullet and take the cancellation fee. But believe I will spread the word and tell everyone to not get DirecTV.

We had already paid off all of the charges for the NFL ticket. The extra channels came with the NFL package and the NFL ticket was completely paid for and yet inactive. The channels should have become inactive as well, but instead it kept going. We were charged even though I already cancelled the NFL ticket package and I had never asked for the extra channels to continue.

We had not budgeted for the extra charges, especially since I had called them to ensure that things were cancelled.

We got to the place where we had to leave the TV on whenever we left the house, so that we could change the channel when we returned ,or we would turn to the news channel before going to bed so that I could watch the news of my choice, before going to work in the mornings.

We are paying a monthly maintenance fee and DirecTV still did not want to send a technician out. I could have called more often, but I got tired of coming home from work in the evenings and spending time on the phone with DirecTV. Finally, seven (7) months later I told them I was not going to troubleshoot over the phone anymore.

Fortunately, I finally got an agent that said that she sees the number of times we had called and she was sending a technician out. The technician replaced the DVR and everything has been working just fine.

I questioned this again and explained to him that I didn't want any surprises and I didn't want to agree to something on the phone and get a bill for something totally different. He assured me that this would not be the case. Well, the tech came to install and I explained to him the the package I had been promised. He told me I would have to call and take this up with the office. Which I did, several time and got the run around. They would not honor what I had agreed too and they would not let me out of the contract. I disconnected and thought I was done with that. But they turned my bill, $400.00 for early disconnect to collections. So, eventually I payed to reconnect and now I am stuck with this service I do not like nor do I really want. I feel like I was lied to and tricked into a contract and then strong armed into keeping it. I don't think this is a fair way to do business. But as the supervisor I talked to pointed out, "There is nothing I can do."

I am paying almost 50.00 more each month for a cable service I do not want. And what's worse is they tell me if I move the contract will start over again. Will I ever be free from this contract I was vanboosled into? Is there any help out there? How can they get away with doing business like this?

A sales manager called me and said my new account did not fall under that $100 gift card promotional offer. I told him that 2 customer service reps and the tech said that I did qualify, and I wouldn't have signed up with DirecTV in the first place if it wasn't for their gift card incentive. The Sales Manager was polite, but still said my new account did not offer the gift card, so no! I'm still a customer, but I never got the promised promotional incentive. I really needed that $100 gift card and signed up with DirecTV instead of Dish Network solely due to that promotional incentive. As settlement, I want DirecTV to credit my account with the $100 their ad promised. Thank you!

I filed a complaint with the attorney general office in North Carolina, and a complaint with DirecTV, they overdrawn my account. For over 2 and a half weeks, they finally returned my money. I had 30 dollars in my account when they took it out. Now, they have done the same thing to my mom who is 80 years old because she made a payment 2 years ago for my sister, my mom has never had DirecTV either, now they have ripped her off 400 hundred dollars.

This is not legal. This is just plain out stealing someone need to put a stop to this practice. Our cards where not used to open these accounts, we just made one payment, so please anyone who reads this don't use your card, send them a money order. I will never do business with them, they are thieves, plain and simple. If this happens to anyone reading this, contact your attorney general in your state that was the only way I got my money back. I have never been so glad to see 30 dollars in my account but it took almost a month. I am trying to warn everybody about this dirty practice.

After the promotional pricing you have to pay regular price for the service. A price that is cheaper than most cable companies by the way and only a couple dollars more in some areas. You are getting more channels, more HD and better pricing. Now for you tool bags that move and try to shuffle receivers around illegally, tough luck. That's enough for now.

I asked them them to stop charging my card. And they did, for awhile at least. Another incident happened, they were charging me for the $400.00 cancellation fee on my previous credit card, which I had the bank blocked any transaction coming from DirecTV. DirecTV tried to charge my credit card without my approval, again they are doing this without informing me. No phone call, no emails, no letters. Nothing.

I had to find out from my bank. And I am glad I am getting rid of DirecTV. I feel sorry for anyone that has to go through this and deal with DirecTV. Personally, I will never get DirecTV again, nor will I recommend this service to anyone and I will be advertising verbally about what happened to me while I was their customer. Hopefully this will put a bad rep on their company. This is the worst company I have ever dealt with.

He said the best he could do was give an $11 credit but the price would still be $44 per month. I asked to speak to his manager. He asked what did I want to say to him. I told to just let me talk to him. He said "well then, he's not here now". I asked him to let me talk to his manager's boss. He told me he was not in either. He said I would have to leave my number for him to call me back. I told him to just cancel at the end of the month and I complain along with the others about the way they lie. DirecTV is charging $44 per month instead of $16. I didn't order the premium channels; they hit me with the special, then charged regular price.

I insisted they look it up in my account. At last after much insistence they looked it up and found that yes I had . They then told me they could not give me a money credit for the amounts they wrongly charged me so they said they would give me three more months free until March 14th 2011. I checked it out and of course they did not and I had to call them back and argue about that.

They finally turned it on. Now the first bill after that I suddenly have $120.00 worth of pay per view movies charged on my bill from July. This is December 28th, 2010. My husband did order two movies a few months ago and I did pay for them and they did not take six months to show up on my bill. They also hooked a line for my landlord into our line instead of giving him his old line.

Quite possibly there could be something tied into that. They are saying because we did not have a phone line in July hooked up to our DirecTV, it took six months to show up. When my husband ordered the two or three movies,they were ordered through the remote and it did not take six months to show up. It showed up on our bill right away.

We have never had a phone line hooked up to our DirecTV. They are lying and ripping us off. Another thing they did was when I first called and was talking with one of the reps, I asked him just out of curiosity what would I have to pay to drop this if I were not happy with the service. I was told $75 which I thought was not real good but If it came down to it I could manage. Then later on when I got into the fist argument with them, I was told that is $75.00 for every receiver. They are sneaky, misleading and out and out liars and crooks. Some one needs to do something about this company. They need to be made to stop ripping off and lying to people and being so dishonest. How can a company charge someone for movies they did not order and tell them they are responsible for them when they know darn well they did not order them?

Yes we did call them; they would take us through some steps, never really correcting the problem fully. I had told my wife on several occasions that the box was defective and our problem wouldn't be fixed until the box was changed out. Several times, she would call them that had her doing this and that. We have 4 wireless phones in the house; it seems like every time she call them she would kill the battery in at least 3 of them (phones).

Last night was no different, except this time it gave an error message, something to do with the hard drive (DVR). Mind you, we also ran down 3 phone batteries because they kept insisting that the problem was that the antenna needed an adjustment. I have requested credit to my account for the last 3 months; they only want to credit me for $60 of $300. I don't think this is fair.

1st of all, the box was defective since the 1st day of installation. They should have sent me a new one. I know that I sent them the old one I had immediately. 2nd, the continued calls should have made them realize something was wrong with the box. 3rd, I think they receive my payment on time every month, even if I pay them ahead of time. Finally, years ago you didn't need any kind of special antenna to view TV. Today you have to pay at least $100 to view the television set. But no agency is willing to say that you, DirecTV, Dish Networks and every other provider out there, need to comply with some kind of code for fairness to the public.

The following month, we received the bill, it still had the NFL package on it and it said that we still owed $16.33 from the previous month and the current amount was $66. I called and was on the phone for 1 1/2 hours, spoke to 4 people including Philip and a supervisor J.T. J.T. informed me that he had no record of our phone call and that we had to have signed up for the NFL package and that the other promotion didn't exist. I told him we didn't want the NFL package, never wanted it and that I had called the month before to cancel it. He said there was no record of me ever calling. He said we couldn't cancel the package because the season had already started. I asked to get a copy of the contract, we agreed to and he said he couldn't give it to us. I asked what his last name was and he wouldn't give it to us. He also said we could go back to the original package but not on our original rate and that we would have to pay the NFL package no matter what. I was informed if I canceled services, I would be charged $480 for early termination.

Two weeks later, I got a bill with a $200 early termination fee! Yesterday, I called DirecTV's customer service to have the fee removed. I was told that the customer service agent I talked to originally was mistaken and the fee was valid. I called back today to speak to a manager. She told me the same thing. DirecTV placed me under a two year service agreement to upgrade to HD service. Although DirecTV could not provide HD service to my residence, the early termination fee was still applicable. The termination fee would not be removed. DirecTV charged me $200 to cancel HD service they could not provide!

And then after 6 months, the promotion stop and I was told that it was no longer available and that were not going to honor the remaining 6 months and is this fair to us as customers to make an offered like this this and then do not honor it to its full period. In which it was being offered in the first place and then their was the charges for services that I did not order and the switching of my package in which I did not give my permission and some channel missing out of my package in which I had to call back in more than one time about complaining about this and other issues and this is the kind of problem that I encountered with their customer service representatives and their supervisors as well and nothing would get get resolved to my satisfaction as a customer and this is what lead me to file complaints with my state own attorney general office and the better business bureau in Colton CA. And the federal trade commission and the federal communication commission about this company pattern of business practices.

DirecTV is a rip off to their own customers and they should be held accountable for their action and I do hold them to that for what has happen to me as a one time customer of theirs and I am sure that this kind of unlawful business practice has happen to a lot of other customers as well and we crying out for the injustice that this company has and continued to inflict upon us as customers and consumers.

I am hoping that with your help that we can bring this company to a stop and take the appropriate action that is necessary to hold them accountable as they should be someone needs to be that voice to bring this to the attention of someone that can take this to the next level of seeking justice for us. No company should be aloud to be fraudulent or to used misleading and deceptive and unlawful tactics to operate any business and we deserved to be treated better than this and we should. Please help me to take the appropriate against direcTV and I do hope that my complaint has merit and that an attorney will contact me. I do hope to hear from you soon. Thank you.

What happened was that I wasn't informed that I could get the discount only if I applied for it online? Doing it by phone means a smaller discount. I was charged the full amount for 3 months because of the delay in processing after installation. Since I didn't buy or rent the DVR/VCR from them, they didn't know how to hook up the box to record one show while I watched another.

The local channels I mentioned earlier weren't offered. When I called to complain, no one could do anything except to say that I would be charged an early cancellation fee for disconnecting. I also had to recently complain about the price guarantee discount they tried to end 4 months early. I'm very interested in being part of the class action suit or if necessary filing a suit of my own. Thank you for your help in this matter.

They said it had been submitted but I need to send in the confirmation number that was emailed to me. Another two months went by with threats to cancel my service as my bill continued to rise. When I called again, they did not have the rebate in their computer and the rep said that she could submit the rebate for an additional $5.00 a month. I agreed.

Another month went by and the rebate still was not on the bill. I would not continue to pay the enormous fees when I only agreed to pay $29.99. They said that they would extend that fee of $29.99 a year after it was established on my bill. I called to make payment arrangements for a past due amount of $60.00. I asked a family member if they would use their credit card to make the payment for me.

When she called, the rep informed her that if my services were ever disconnected, that they would access her credit card for my past due bill plus the $400.00 cancellation fee would be collected from any credit card that had been used on my account. I called another rep on three way and he lied by saying "no, they would not do that." My family member refused to pay. Our relationship was severed because of it.

When my service was cancelled, a supervisor called and apologized for the rebate misunderstanding and offered to take $100.00 off my bill. I told him that their service was misleading and it was the worst experience I ever had. He then said, "Well, you do know that any payment made with a credit card on your account, we will attempt to bill for your outstanding balance."

I told him of the conversation I had had with one of the reps. He laughed and said that "yes, they indeed would do it, and I needed to contact my bank and make arrangements." Not only did they rip me off, but they also sent incompetent workers to install the cable. The first one ran the cord across my roof from front to back diagonal from corner to corner of my roof. The second came with no shoes on and stood on my lawn furniture to attach the cable around my carport. When I called to complain, they said that the workers were subcontractors and I would have to make my complaints with that company.

But when DirecTV continued to send me the monthly bill of $74.00, I told them that if they weren't going to respect the price of $54.00 that they had promised on the phone, I wanted to terminate their services and they said it was okay. Then two weeks later DirecTV withdrew $600.00 from my Wells Fargo checking account without my authorization. When I asked the bank, they told me that DirecTV presented them a recording with my voice agreeing to that withdrawal and there was nothing they could do about it.

The fight was on 11/15/2008, it is now 12/16/2010. I called them to get this resolved and they said that they I did order the fight according to the card. I told them that I don't even remember ordering the fight it was 2 years ago and I think they should have to soak the bill up since the time frame and the fact when I disconnected my service that they said this would be the last bill.

First of all if you order a service isn't there a timely billing process so there isn't a surprise bill in the end. Second they have never had my bill right. Third why am I getting held accountable 2 years later after this happened I think they need to be investigated about there inconsistent billing processes and over charging customers on their bills? I will never in my life go with direct TV again.

I can't pay for someone to come out because I am going through radiation treatments. I had no money so I couldn't have someone to come out. Yesterday, I called and told them that the problem was on their side, and I shouldn't have to pay for someone to come out. She told me that she would schedule for someone to come out as soon as I pay my bills.

So I would like to do that now. Apparently, this company is more worried about me paying my bills than my satisfaction of service. When I finally paid my bills, a tech was set up to come out--and I was right. It was DirecTV's equipment that was at fault. Now, why would DirecTV charge someone if their equipment was defective?

Well, they waived the fee of $49.00 and some odd cents. Oh, that's down from $95.00 and some odd cents. I say that is **. I went for over a year without proper service so I should be refunded. Oh yeah, if someone wants to know why I stay with them, well, I have no other choice--unless it's just the local TV. I live in the rural area. There you have it.

Being charged for something I never ordered 3 and a half years later is real messed up. I know if I don't pay, they will put this on my credit report and I can't afford them to do this right now trying to get credit up to purchase a home.

Later that day, a man came and installed my service. I then called, for the 3rd time, to set up phone and Internet service. I was once told this time by the Bundling Department for DirecTV that, "We do have Windstream service in your area, and we cannot help you.” I tried to explain that not only did their sales representative guarantee me this was possible, but that the sales rep for Windstream also confirmed that they service my neighborhood. After countless hours on the phone, speaking to one supervisor after another, I was told, "There is nothing we can do for you other than cancel your service." Nice, right?

I am trying to stay with their company, and yet they tell me to cancel! I even tried having one supervisor get on a 3-way call with Windstream so they could in fact see Windstream serviced our area, but he declined. So having now been exhausted trying to tell DirecTV that they need to honor the agreement made to me and being told by everyone I spoke with that "they can't honor it and to cancel my service, but I will not be reimbursed for the equipment I purchased."

After another 3 hours on the phone, waiting 45 minutes for the first supervisor (Jesse), then an hour for the next supervisor (Raul), I spoke to the senior manager (Homer) who also told me, “There is nothing I can do. I can cancel your service, but you will not be refunded the fees for the equipment, and if you call back tomorrow, you will incur a cancellation fee." I then asked to speak to Homer's manager, who I was told, "He was not here, but I will leave him a message to call you, and give you his voicemail."

In short, I would highly recommend anyone considering switching to DirecTv to seriously reconsider, unless you like terrible customer service, a company that promises you one thing and delivers another, that you enjoy spending hours on the phone with incompetent people who will just transfer your call, or disconnect your call altogether, and have them tell you, “Sorry, we can't help you so cancel your service." I have sent emails to anyone in an executive role at DirecTv telling them of my malcontent for their company, as well as write complaints to the FCC, and every other Consumer Affair website.

To date, I am getting basic English channels + only eight Hindi channels that do not consist of channel 2005 (Astha) 2. Every month I am billed with various amounts of around $ 93, $74 or $ 61--which was never talked by me while taking contract. Actual billing as per contract was $49+tax 3. Customer service is never understanding. I have talked at least 4 times regarding wrong amount billed to customer service and accounts department, but still to date, I have never been charged with agreed amount. Even to report the problem, I am required to explain all the matter 3 to 4 times repeatedly because of not transferring of calls to correct persons for the problem mentioned. When I give order for DirecTv services, I have been promised on phone by sales executive of giving rebates + $50 gift card, which is not maintained till today.

"I wanted to let you know that your company is not being run "as stated in your television commercial". Your employees "lie" and no one seems to know procedures or protocol. We were trying to have our service reinstated, but it would seem we live on the wrong side of the building. IT's disappointing, but understanding. I had a box sent on October 22, and it was received October 24 or 25th. I work part-time and go to school full-time (I just completed my Master's degree).

Therefore, going to the post office is a weekend errand for me. I checked my account on payday (October 30, 2010) and found that $99.00 + was taken off my account due to the boxes not being received. I called and was told that once the boxes were returned, I would have the money put back on my card. I mailed the boxes on Monday morning, November 1, 2010 (the post office on Saturday could not guarantee me that the boxes would be logged in Saturday after 2:30 pm EST), which is the reason I waited until Monday morning. I had to go to my part-time job late in order to make the post office. I gave it a couple of days and called the toll-free number and was told that once the boxes were logged in and checked, my funds would be put back on my account in 48 hours. By Friday November 5, the boxes were received at DirecTV.

I call again around the 7th of November and was told that the funds would be put back on my card November 10, 2010, and I would see it on my account by November 12, 2010. I thought this is great, because that would be my 50th birthday. On November 12, 2010, the funds had not shown up on my account, so I called DirecTV once again. The customer service representative told me that I should give it until Saturday November 13, 2010, but the funds were reversed on November 10, 2010. Needless to say, today is November 14, 2010, and there is still nothing on my account. So, I call the toll-free number yet again. First I spoke with customer service who once again stated the funds were put back on my card November 10, 2010. I explain that I wanted to speak to someone i.e. supervisor, and was transferred to the Billing Department. I just hung up the phone with your Billing Department and the conversation was disturbing at best.

The first young man I spoke with had an accent that was so thick I had to fight to understand what he was saying (very unprofessional for customer service), and he told me that my money was going to come in the form of a "check" in 4-6 weeks. This was new to me, because with all the other customer service agents, it was being placed back on my card. He then transferred me to a supervisor name Jesse. Jesse's accent was even worse and became harder to understand the more questions I asked. By the end of the conversation, Jesse was basically illiterate. (This man was promoted with very limited skills). Jesse told me 6-8 weeks (notice how the time frame has changed with each representative), and it would be in the form of a check, because DirecTV doesn't support Master Card for reimbursement!

Okay you can take money from Master Card, but not put money back with Master Card. What? I told him I wanted the number for his supervisor, and he said I would have to go to the internet? Mr. *****, this is unacceptable customer service. Also, Jesse informed me that my $99 was now $95 and with no explanation. Once again, this is unacceptable! This account is in my son's name Jordan ***, and I used my card to pay his final bill.

As I stated before, I only work part-time and every dime is accounted for, and I need my money back. I am not even making it paycheck to paycheck. I would appreciate this problem being resolved in a more professional and timely manner." As of today, December 13, 2010, I still have not received my refund, but I was sent a bill detailing my refund. To add insult, you took out taxes on my refund, but you are double dipping, because you took out taxes on the payment from my Mastercard the first time!

I called, got nowhere with the agent to whom I spoke and asked to speak to a supervisor. They told me she was busy but to remain on hold which I did but was eventually cut off. Ha ha. Called back, was told the supervisor would call me. I'm still waiting. I have two complaints. When I asked what an early termination fee would be if I cancel service, they told me it would be $440 since the 24 month period began with the addition of the 2nd receiver. I told them that I had asked and was told that that would not affect my commitment period and if they don't believe me, since they record phone calls, to check my call and see that I am telling the truth.

Second problem was the charge for high definition which I was told would be free. Lastly, although I can't put an exact number on it the monthly fee which does go up after the first year was increased by a larger amount that was in place in 2008 when I signed up. It seems to me that DirecTV is in the business of ripping people off whenever they can and it further appears that it starts at the top and their agents are trained accordingly.

Then I checked the website and the only international channel close they have is Brazillian. So when I called them back to confirm such info, they still insisted it was Portuguese. I tried to cancel the service and they stated since 24 hours had passed, I have to pay a fee of 400 dollars and some. I don't think it's fair. I was given the wrong info by the DirecTV service person and I also feel they have false advertisement.

In the mean time, I had called several times asking for a return shipping label for one of the DVRs because it did not come in the box with the DVR like it was supposed to. After several calls, I finally received the box in the mail on November 17, 2010 (over a month later) and then on 11-19-10, I received my bill in the mail and they were charging me a $250 fee for the HD DVR that had not been returned. The HD DVR was currently hooked up in my living room and activated by Direct TV over the phone.

I went through the spill with the lady on the phone and gave her the numbers off the cards and she said that she would cancel the SD DVR and I would not be charged the $250. I shipped the SD DVR back to them on 11-20-10. On 11-30-10, I pulled up my bank online and found out they charged me for the full $349 and over drafted my account. When I called DirecTV to find out why they said the supervisor I talked to on 11-19-10 didn't cancel the return service only the DVR, so they still charged me for it.

When I informed them about the situation I have had since I set up my service they told me they were sorry I'm having problems but it would take 72 hours for the credit to hit my DirecTV account and then 15-30 days before it would be credited back to my checking account. In the meantime, I have no money in my account with Dr. appointment coming up and a 1 year old at home. And when I asked how they expected me to be able to pay this stuff since they over drafted my account with a charge that I specifically told the supervisor on the 19th I was not authorizing. They informed me it's not their problem. I have had nothing but problems with this company since I first opened my account. They never tell you the full details on anything and they just let you pay the consequences of anything that happens without informing you of them before it happens.

So DirecTV kept my card number and charged my account with out me knowing which made my account overdrawn so I call them to see why and that's when I found out that they applied my credits twice on one bill. I told them that it's not my fault that my credits was applied twice and asked, "Is there anyway I could speak to a supervisor so they can fix my bill?" Well I was left on hold for about 1 hour then I was told that they couldn't get a hold of a supervisor that a supervisor by the name of Nolen would give me a call back which I never received

I called them back because I wanted to know why my bill is $201.50. Well, they told me that I had to pay a past due bill plus the new bill that came out. I told the customer Service Rep that a supervisor was supposed to contact me about my bill well she told me there's nothing she can do for me. I had to call them each month so that they can fix the problem which still haven't been fixed.

Today 11/29/2010, I was going to make a payment for the past due amount which was $71.00 so my services wouldn't be interrupted but DirecTV went upon themselves and charged my card which has no funds and now they are going to send me a bill that's higher than the last one. I called back and finally spoke to a supervisor which I found very odd do to the fact that I had trouble talking to one before. His name was Aaron and I explained to him what was the issue and he told me there's nothing he can do. Now, that's just to crazy because it's not my fault that my bill is sky high when I paid it on time every month. I don't know what to do and I feel like they know that so that's why every time I call, they tell me the same thing.

I feel like DirecTV should be sued for unconscionable sales practices that's why I hope I can put a class action against them because they are rude and they are no help when it comes to a mistake they made. I really hope I can have someone to help me fight this because DirecTV don't want to help me and they are the reason why I'm having problems. I'm a new customer and they should make sure that I'm getting the best service at all time.

So I asked to speak with a supervisor (Leo). He came on the phone and said the same thing all over again. So he wasn't very helpful at all. I don't even think he was a supervisor, he couldn't even speak properly. So he just frustrated me further so I said just cancel. So he sent me to cancellation department, then I spoke with (Debbie in Ohio), she said the same things to me. I told her about the rebate. So after a long conversation, she applied the rebate for me but I would still have a few months of paying $80.00. I explained everything all over again, stating they all told me I had 30 days to cancel. She stated that's not true, there's no such thing! You only have 24 hours to cancel! What? Wait! I was never told 24hrs. So I told her to cancel, she said that I would be charged all these fees. She then read of a list of ways to cancel: 1) If someone in the family dies, 2) If you cancel within 15 days of installation.

I told her okay, there it is. I've only had service 7 days! Cancel it. So she did try to save the account. But after so much lying from so many people from this company, I don't want to do business with them! Debbie canceled my account. My cable went off. Then I asked her when would the boxes get here so I can mail the equipment back. She said 3 days with prepaid shipping labels. Then I asked her repeatedly "there will be no charge for canceling? Correct?". She said yes! Over and over. Now, it's 11/29/10. Still no boxes, no cable and now they're charging me $400.00 cancellation fees! What? She said there would be no fees! So today I called 11/29/10. I spoke to a supervisor (Biana in Texas) who said the fees apply because the 15 days don't apply to my state! California? Hello, everything applies to my state. I don't understand why they are lying so much!

She did change her tone once I said I was going to go to consumer affairs and post stuff all over the internet and sue them, which they even charge $125.00 fee for that! Ridiculous company. Where is the customer service? I do customer service for a living and I've never given someone this much grief. It's only 7days! I will never use DirecTV again and I don't think anyone should. Without customers, they wouldn't have a business! So why am I the bad guy? Why are they lying? I told them they need to re-train there people and to stop lying to customers. So now, I'm waiting to hear back from an operations manager Michael, but I'm going to call the corporate office, email and post stuff everywhere so that hopefully, someone else don't have to go through all this.

I've had Time Warner cable, they were great! I think I'll go back to Time Warner. I only canceled them to get cheaper cable service and boy did I. There's that saying you get what you pay for! I had Dish Network. They were good also till I got a call from BoA saying they were stealing money from my account. So I canceled them and got back $300.00 from Dish, because they require a visa to open service so it was a debit visa. So I guess they thought they could help themselves. So bottom line, do not do business with DirecTV!

I called to cancel my service and was told that I would have to pay a $400 cancellation fee. I was told the only way this could be waved was if I agreed to have the technician (for a $50 fee) come to my home to install Direct TV. If the technician found that I would not be able to get service, then they would allow me to cancel my service without getting charged $400.They made it clear these were my only options. Either I cancel and they charge $400 to my credit card, or I agree to keep the service and pay $50 to have it installed in my new home. There is no third choice.

I have to depend on the honesty of the technician that works for them to validate what I already know or pay the extortion fee of $400 to make them go away. Oh, and lest I forget, they also say to mail their equipment back to them or be charged hundreds of dollars for non-returned equipment. I can only state that I will never do business with these people again no matter what the circumstances. I will loose 1/2 day of work to have a technician come to my home and do an install on a system that I know will not work as promised. What was most remarkable was that "Jimmy" made it clear that he did not care if I was able to receive a signal or not. He simply kept stating that I had a contract and that it was $400 to cancel the service. 1/2 day pay equals $500. Cancellation fee, $400. Technician call, $50. I have stress in dealing with this company priceless.

I then contacted Direct TV again, but this time I was informed that the bill was from DirecTV because their portion of the money sent to Verizon was rejected by Verizon for the months of Nov and Dec 2009. I was informed by Mrs. ** at DirecTV that the account was closed on 29 Dec 2009.I began researching my bank statements for payments to Verizon for bundle service concerning our account located in their I-final system.

In summary, it seems as though I paid my bills on time.I then contacted DirecTV again and stated that I had paid the bills from Verizon in full. I was informed that DirecTV did not receive payment $53.65 for 28 Nov 2009, and 28 Dec 2009. They had given us a $62.50 credit, but there was also an early cancellation fee $63.60 which left $1.10 debit.

I was informed to speak to the DirecTV bundles department, but the bundles department couldn't do anything and referred me back to DirecTV Main. Once connected back to DirecTV, I spoke to Rayana. I tried to explain that If I am billed by Verizon and I paid them, why would I receive a bill or collections notice from DirecTV. Shouldn't this be disputed by them? She was very rude and insisted that she understood what a bundle was, but offered no solution.

At 9:24 p.m., local time, I called Verizon and spoke to Donald. He said that it seems as though I am in a dispute between Verizon and DirecTV. Donald said that the Finance Department will handle the charge and speak to Direct TV. I then spoke to Michael ******** (female, but male sounding name) in the Verizon finance department. She said that she will re-issue the refund check to me from Verizon.

I then contacted Direct TV at 10:05 p.m. local time to confirm/inform them of the issues. I spoke to Patricia. I then contacted Josh at Nationwide Credit and informed him that I had spoken to Michael ******** at Verizon and that she will resolve this dispute between Verizon and Direct TV. On 24 Nov 2010, 5:29 p.m. local, I contacted DirecTV to see if my dispute was resolved because a balance still remained on account. Susan continues to explain that bill was rejected by Verizon.

Again, I ask, If I am billed by Verizon for this bundle service, and I pay Verizon in full, why am I being asked to resolve this. Again, I asked to speak to someone who deals with the bundle service in DirecTV but got nowhere. On 26 Nov 2010: 7:14 p.m. local, I contacted DirecTV, and balance is still on account. I spoke to Susan who explained the situation again. Susan put me on hold. Susan came back on and informed me that I could write to the billing dispute department, but they had no phone number.

I'm fed up with no result and feeling this was really just an effort to throw a roadblock in they way of anyone trying to resolve these issues, I Googled DirecTV billing dispute Phone. I was directed to a number by the search results. I called and waited but I got disconnected after 10 minutes on hold. I am still attempting to resolve the situation, but DirecTV seems to have zero interest in resolving it, short of me paying them additional money.

I called DTV then and had words with them. Direct TV then without my permission takes out $400 out of checking, causing me to incur multiple overdraft fees. How can they do this? I feel like I'm in some other country besides the United States of America. This is criminal! I suffered a work related injury and have been at home since Sept. 13th. And I have been without TV for over a month!

Then all of a sudden in July of 2010, the DVR charge was on again. I called again and they said they would send someone out to switch receivers. They came in Aug. and hooked up the standard receiver. I never was really happy with DirecTV, so when a good offer came along from RCN, I switched to them. I told DirecTV and they said I would be charged a $154 fee for early cancellation. I called several times to try to resolve this.

I told them if they would have switched it in 2007, there wouldn't have been an early cancellation fee. I didn't get nowhere and they just took it out of my bank account, which I thought I had stopped, so they couldn't do this. I think it's their fault for not switching it back in 2007 and they did not tell me about a new contract. I'm on a fixed income and need every penny I get for necessities.

This is a "scam", and DirecTV should not be advertising prices, which they are not going to honor, unless the unsuspecting subscriber has jumped through all the hoops and asked all the relevant questions at the right time. Most of us, no matter how intelligent, cannot meet these requirements, and therefore get caught in their morass of requirements, for at least 2-3 months before getting their advertised price. I've been charged $68.99, which cannot be changed (according to the person, Bern, who took my phone call), instead of their advertised price of $39.99 (Choice Ultimate) or $34.99 (Choice Extra, which I originally ordered).

I'm a partially disabled senior on a fixed income, with no increase in my pension for at least two years, according to the government). I'd hoped to save some money by changing to DirecTV for at least two years, but their "rebate" requirements have been costly to me.

During this period, I called several times to see if the credit had been processed and to verify that the amount was correct. I was assured that this was indeed the case and that I should receive payment in the amount of $231.00. I called again the first week in November to see where my refund check was. I was then informed that the credits were promotional and I was not due a refund at all.

In review of my statements, enclosed there is not a reference to anything promotional. DirecTV has dragged this on for over six months and in my calculations a refund is warranted. I have spent several hours on the phone with your billing department only to be jerked around and told many conflicting accounts of the refund that is due to me. I expect immediate action on DirecTV's part in issuing my refund.

I was told that my service would be put on hold, but if I cancelled I would be billed $480.00 for breach of contract. I did not agree to a contract. The service was put on hold and I began contacting the Billing Dispute department with no reply. I am now receiving bills for service I don't have at a location I no longer live at. I tried contacting the Billing Dispute department again, this time by Certified Mail. Their response was an email stating this; I am writing in response to your recent correspondence regarding your DirecTV statement. I appreciate the opportunity to respond to your concerns. After reviewing the information you provided, we found that your account reflects the correct amount due.

For your convenience, you can access your account online at directv.com. On your monthly DirecTV billing statement, the payment due date is listed at the top of the statement beneath your account number. If we do not receive your payment in full by the due date appearing on your bill, your account will be charged a late fee according to Section 2.c.4 of the DirecTV Customer Agreement. I did not agree to a contract for any length of time and I am not using the service.

Direct told me, I owed for the months left on my contract which they started again when I activated my dish in June. I was never told this. Plus I had to send them the dish I bought for $99.00. Dish also took $115.97 straight from my account without my permission or knowing. I found out when I called the bank. I pay by check.

I talked to 5 people and the last one was a jerk who the company had trained to be a jerk. My fear now is if they say I owe more it will be taken out of my account.

They expect us to pay for their employee's mistakes. Also, the way they charge you and then back out credits is more that confusing such that it would appear that we have never received the price of $19.99 for the third and fourth months. I have contacted them four or five times and they refused to credit us for the $10 a month that was due to over billing. I really wonder how many people are being treated like this? It has all the makings of a class action suit.

He told me they would "review" my account which was in perfect standing and send me a letter stating if they would "allow" me to send in the rebate. Well, I never received anything in the mail and once again called back. You end up being on the phone for over an hour because they just keep transferring you to different people, all the while they know they are not willing to even attempt to keep you as a customer. I couldn't understand why a company would not be worried about taking care of their customers? Until, I told them I wanted to cancel because I could get the deal from Dish Network.

Then he informed me that I would have to pay a $400 early cancellation fee. Oh, I was informed I missed that one also on the letter they sent me. I asked them to resend the letter so I could actually read the small print. I never received that letter; I don't receive bills or anything in the mail since they required me to auto pay my bill to get this great deal.

This company is a joke! They keep your business by lying and being deceitful. The customer service has obviously been trained to answer the phones and not to help anyone with rebate issues.What a joke! I will take this one as far as I have to. I see all of the other complaints that are the same as mine!

As if that wasn't bad enough, we will be charged overdraft fees, and were told that it would be 30 days after they receive the equipment before we have the money back in the account.We admit that we made a mistake, and tried to correct it, however we are completely shocked that they were able to withdraw the funds from our account without our approval, and that they didn't inform us ahead of time for such a large withdrawal! When we called them this morning, we were told that this was standard practice, and even though we had only received the packing materials yesterday that they had canceled our service over 21 days ago and had the right to take the money regardless of whether we had called when we realized we made an error. Had we known they were going to do that we would have simply paid the past due amount then and canceled the service afterwards.

After another call, DirecTV did come out and installed the wiring properly. However, then the phones stopped working properly. AT&T came out, and found that the receive box on the DirecTV did not work, and that was causing problems with the telephone line. We called DirecTV twice and each time they agreed to come out and fix it. They never showed. Today, I called them, and now they claim that they will not come out to review it without first going through a check of the receiver box, over the telephone. These people are despicable! I plan to tell anyone who will listen that DirecTV does not take care of its customers.

I really feel helpless and wronged. This is "Bait and Switch." You can have this and that but in the end you only get this.

The bottom line is I want out of it all with no penalty. Cancel me and get rid of it all and go back to who was honest with my money and service in the 1st place. The grass isn't always greener on the other side. Very angry Michelle from Big Lake MN.

Finally, I got someone named Sharee to contact about the installation and she informed me that another technician would come out and verify or disprove the first technician's assertion. I said fine, either come and install the dish or proclaim it un-installable and cancel the contract, one or the other. The technician, who was to make the second opinion or his office, did not call back. We are waiting, with no service into the second week. If we knew that the contract would be canceled we would have the local cable company to come and install the cable service but can't do that until we resolve the DirecTV situation. It is very frustrating. No one seems to know what the situation is, how to handle it or take authority to resolve it. Every time you call it is like ‘Groundhog’s Day’, same machines, same nameless people with hard to understand accents and no decisions, no actions, no resolution and still no service. But they hold onto the contract and will not close it out.

They promise to start taking cash they promise to get bet and lifetime. None of the above has happened. Also with the package I have, you suppose to get Fox, ABC Family, MTV. I feel that they come to the v.i to catch people since we only have one cable company. I am very disappointed with this cable company. I want to cancel DirecTV but I refuse to give them 250.00 for disconnection this was a lie to begin with and just a fraud. I don't want them to put anything on my credit card anymore .

I called today, November 8, talked to 2 customer service reps and they couldn't suspend because I had a balance. She told me that accounting would waive balance and then suspend 6 months. I was transferred again to accounting, she told me "no", I would have to pay and I couldn't suspend no more that 6 months within a year. I talked to a supervisor Greg, he told me "no", I would have to pay the price on the boxes till next May 2011. I told him, "No." He got mad and told me I had to cancel my account return the boxes and pay the early contract fee on the boxes.

I am very upset that they would change policy without notification. Nothing in the mail either. They misinformed me in the beginning, I followed there instructions that we cannot have their service in our location due to the Hoa contract. This is blackmail and unacceptable to a long time customer way over ten years with them.

When I signed up for their service, I was never told that there would be a form in the mail and to look for it that it needed to be returned in order to get the rate they quoted me .I told them that I wanted to cancel my service with them and then they told me they would charge me an early termination fee of over 400.00 dollars. They were unable to charge my credit card on file.

Please help or let others know how shady these people are. I will never do business with them again.

Then, after I finally disconnect, and send them the final $113.24 "Julie" said I owed them. I get a bill a week later, that says, they automatically charged my credit card for the $113.24 PLUS $10 for using my credit card that I did not authorize! That is illegal.

The next bill, I was charged again yet I was on automatic payment as I was charged for my payment. I called again and was transferred after 30 minutes to their promo department. I was told my request was forwarded and I would hear in 7 to 14 days. I got a phone call a week later, a message left on my cell phone, saying that the promo was no longer available and could now not get it.

On Friday, November 5, 2010, I called about it again and was put on hold for over an hour while I waited for a supervisor. While I was holding, I was talking to the customer service person who got my call and she said they would give me free HD for 12 months. I said that is not what I signed up for.

When the supervisor finally got on the phone all she could say was "I am sorry but we no longer have that offer on our system. We can not give it to you." We went round and round for another 15 minutes. I then said, the person who I was talking to before you got on said that you would give me free HD for 12 months. I figured one year is better than none.

The supervisor said, "No, you cannot have that." I will give you a free movie channel. I told her I don't want a free movie channel. I was the free HD service I was promised when I signed up. Then she said, I will cancel your HD service. So I said fine. When I got home that evening, my service had been cancelled. I had to call back and be on the phone for another 30 minutes while my service got reinstated. I am still at the same place of having to pay for HD service. I did go online and cancel my automatic payment since they will not give me free HD service. This was the most frustrating experience and the worst customer service I have ever experienced. As soon as my 2-year contract is up I will cancel DirecTV.

We were told there would be no cancellation fees and there were none for the channels. However, approximately October 22, 2010, I cancelled DirecTV service and went with another service to bundle my TV, Internet and cell phones together. On October 28, 2010, I received, in the mail, an early cancellation fee/bill from DirecTV for $ 220.00 + $ 22.78 Communications Service Tax.

I called DirecTV and explained that I had served my contract commitment that I had signed approximately 5 years ago. They informed me that the receiver change when I added the international channels constituted an additional 18 months contract. We were only told there would no penalty for cancelling the international channels. I was never told, explained to or signed anything to my knowledge, committing to an additional 18 months of contract with DirecTV. Had I known, I would have never ordered the international channels. DirecTV is refusing to waive the "so called" early cancellation fee. This has been less than a month and they have now accessed my debit account, without my approval, and taken money out of my bank account.

I promptly phoned them and was assured no bill was due. On November 4, 2010, $493.99 was billed to my checking account via my check card. I immediately called DirecTV to ask for the harges to be cancelled. I was told nothing could be done and I could "ask" for a claim and get my money back within 6-8 weeks! I was told this by a Supervisor, Lisa, employee number 458968. Since It was still in a "pending" status with my bank, I put a hold on the charges. I then called DirecTV back and informed them of this and they told me they would not re-issue the charge (as my bank requested I do) I was told this by Sarah, employee number 341424. On November 6, 2010, the charge of $493.99 was deducted from my bank account.

In the mean time, my payment to my car insurance company will not clear now because of this unauthorized, stolen money taken out of my checking account by DirecTV. This *** actually stated to me, "it is on the back of our bill that we have the right to take the final payment from any means we have to....". When I asked her if the payment was late on November 1st she stated "No." No, but they still decided to go ahead and take this without any payment being late or notifying me they would be taking it on November 1st. I consider this to be stealing and I will try to have my bank withdraw the payment to them today.

I explained to them that "yes, it does reset and work but as soon as I turn the TV off, it goes out again". I asked why I have to pay for service that does not work properly. They had no real answer other than they will charge me a service charge to come out when no problem exists. When there is a problem and if someone comes out, they can see if it does not work.

In this economy with the ever increasing cost of everything, this extra $10 ($120 yearly) is causing financial stress. Not to mention the fact that their customer service is lousy and they're only good to you for the period of time required to get you to sign their 2-year contract. Good customer service means that the current customer is considered first and foremost, and any savings offered anywhere should be given to existing customers first. DirecTV doesn't care about their current customers outside of getting their money.

It is very upsetting to have been told that I could call back in Nov. and get the $10 charge removed, and then basically be spit on by the customer retention dept.

This has caused many repeated visits and wasting of my time. I was told I could not cancel DTV without paying a fee ($320) and they would have to keep sending techs out was my only choice given. On my most recent visit 10/9/10, the MASTEC tech showed up not ready again, did not read the case notes - not to my surprise. I put the MASTEC tech on the phone with DTV case management. They instructed the tech to do a 24-point inspection and take pictures. DTV case management has been waiting over 2 weeks to get the pictures that were taken. Now, I think the tech did not take the pictures or is refusing to send them to DTV.

I have been waiting months and they can't fix a simple installation problem and now don't care to respond to DTV case management or the customer! I have thought about not paying my bill, but then, I don't want any bad credit marks. I am thinking about going into arbitration with DTV as specified in their contract to get this resolved. I just want my TV to work right or stop charging me until they can fix it!

I recently moved and called to take advantage of their free moving service. $75 later, I have a very poor and incomplete installation. I called to have them send someone to fix problem. Guess what, they want to charge me another $50. I asked one of the people I spoke with if they were aware of all the websites dedicated to how poor their services are. She said, "Yes, sir." I asked if management is ever made aware of the complaints they receive, she said, "In extreme circumstances." There really is no quality in service anymore.

I called customer service. They apologized and credited me $50 to my account and agreed to "change" the equipment for free (but they would have to mail me one of the receivers. I would keep the HD DVR until it arrived). Since I was now worried about what my bill would be (since I was lied to about the equipment), I asked the service representative while I was still on the line. She informed me that after the "5-month introductory package" I would start having to pay for the pay channels that I was receiving for free during the promo. This I understood, but I was told by the telemarketer though, that after the 5 month intro was complete, I could switch to their Choice Extra package for $34.99 for the rest of my 2-year contract.

The service representative on the phone told me that "I" was trying to combine 2 different introductory plans. I informed her that "I was told by the salesman that I could do that". Once again I threatened to throw the technician out and cancel. They told me that I could have the service plan(s) that I was offered for the price I was offered. The technician finished the installation, sloppy, but finished and left.

(4) Two days later (after the installation), I received a "Welcome to DirecTV call". I figured that since I had them on the line again, I would inquire about my billing because I did not trust them. I went through the same routine that I just spoke about in the above paragraph ending the same way (Okay, you can have it). Two days later, I received my new receiver. I hooked it up and called DirecTV to "activate" it. After activation, I inquired about my billing again. It happened again. (5) The next day, I received another receiver. I called DirecTV to inform them that they had sent me too many receivers. They have no record that they had even sent it (I still have it). I inquired about my billing (again), but this time, the SVC rep was unwavering about the billing amount. He told me that no one should have offered me that "combination" because it was "two separate introductory offers" that "could not be combined". I told him that I wanted to cancel my service and that they needed to send me mailing packages to send back all 5 receivers.

(6) My DirecTV was turned off (by my request) on day 11 of my service. When I was told that I would have to pay an early cancellation fee of $460.00, I asked why since I was told that I would have a 15-day "grace period" in which to cancel without reprisal. They then told me that the 15 days started on the day I ordered (September 5, 2010) even though they didn't come to my house to install my service until September 24, 2010, meaning that my 15-day trial/grace period ended before I even had service. I was told that if I didn't pay the disconnection fee that they would take it from the credit card that I used to start my service. When I got off the phone, I cancelled my credit card, informed my bank of the situation (to cover other charges), and had the bank issue a new card.

(7) DirecTV only sent me two "recovery" kits for their equipment (for 5 receivers) but made it quite clear that they would charge me for unreturned equipment. I had to call 2 more times to get two more recovery kits. They never sent me the 5th because even though I told them I had the receiver, they have no record of shipping it. I'll hold on to it and wait until the day they "figure it out" and send me a bill. (8) They never removed the dish from my roof. They told me they don't want it. I told them that I wanted it off of my roof. I was informed that it is my responsibility.

(9) Upon receiving my bill, I called DirecTV and informed them that they needed to adjust it. I told them that I would not pay the disconnect fee and that it was ridiculous that they wanted me to pay for an entire month of service when I only had 11 days. After finding out that I had cancelled my credit card and after arguing the "15-day" trial clause that I was informed of, they credited my account the $460 and told me to disregard that bill and I would receive a new one within the week. (10) When I received my new bill, they had eliminated the $460 early disconnect fee, but still charged me for a full month of service and tacked on a late fee for not paying the original bill. (11) During my 11 days of service, I lost reception on 3 separate occasions. Twice were extended periods (hours). I live in Albany, New York (not in some cave or distant unpopulated area) and there are no obstructions in front of my dish (clear view of the sky).

A few weeks after canceling service, my mother checked her account and DirecTV had pulled out $129 from her bank account. My mother was furious because this DirecTV was not in her name, it was in mine. We called them and they threw up their service agreement in my face saying they had a right to pull it from her account because her card was used to pay the bill on my account. I told them that I spoke to one of their reps and a supervisor. I even gave them the names of the people I spoke to, which I called and made arrangements to pay the bill myself once they sent me a final bill.

They verified that I had given them my new address and number but still refused to refund my mothers money to her. I threw my hands up and figured there was nothing I could do and I would just pay my mother back. Well, another few weeks goes by and I still have the boxes that belong to DirecTV. My phone company does a bundle package where you get phones, internet and cable for a low monthly price. The TV service they deal with is DirecTV.

So I called my phone company and told them that I want to set up a bundle package and I told them that I previously had DirecTV. My phone company informs me that I need to contact DirecTV and get them to verify that I have a zero balance on my account so I can set up new service with the bundle package. So I called DirecTV again. I told them exactly what I plan on doing. DirecTV rep says, "Okay, great. Keep the current boxes you have, call your phone company back and we will get this all set up for you."

The very next day, which is today, 10/31/10, Direct TV pulls out yet another $390 from my mothers credit card (bank account) debit. I call DirecTV again. Give names of who I spoke to, told them that I was getting service and told to keep the boxes and we would have the phone company just use those that we have to set up. Well I get a supervisor on the phone, she tells me that the information the reps gave me was incorrect and that they will have to train their employees better. But the only thing that she can do is have us to send the boxes back to them so they can refund the money to my mothers card.

I have the supervisors name and her badge number if needed. She told me that once they received the boxes back in their office that it will take 48 hours for the money to be refunded onto my mothers credit card. So we are sending the boxes off tomorrow morning since the mail does not run on Sundays. But I am very furious that DirecTV pulls this type of thing with people. I have been reading the internet and there are tons of people they do this to and it's *** that they can get away with stealing from someone who's not even the account holder for the services.

This causes a huge problem for me and my family. My mother's rent is due on 11/01/10. Since DirecTV pulled $390 plus the final bill of my account $129, she doesn't have the money to pay for her rent and is likely to be thrown out in the streets. Now, I also live with my mother and father and so do my children. They are ages 10 and 7. I'm a single mother. My husband abandoned me almost four years ago. He hasn't paid me any child support in almost a year so I do not have the money at the time to give it back to my mother. I want something done to Direct TV for scamming people on an every day basis and throwing their service agreement in your face. Their agreement says they pull a final one time fee if any. They have pulled more then once from my mothers account for my bill. Please contact me if there's anything we can do to do businesses like DirecTV from putting further hardship on people.

I filled out all of their rebate information. I called them multiple times to discuss the problem. I even gave them the name of the person who gave me the price quote. They didn't care! It was a complete mess. I called them within 15 days to cancel my contract. I told them to come and pickup the dish, I didn't want it! They said that they don't pickup the dish, and I will have to ship the equipment back.

They have the worst customer service in the world. The sales people will tell you whatever you want to hear! Do not order from DirecTV! I repeat, do not order from DirecTV! This had to be the worst experience in my like! During these tough economic times, they are seriously taking advantage of everyone!

I had no signal and I thought it was a wind problem because I was receiving some error messages. I did not contact DirecTV because I thought they would see the problem and I would receive credit as the problem been fixed. When I called them in August and I explained to them what was happening in the building because I wasn't the only customer with the problems. I have counted more them seven dishes in a dumpster thrown away by the property management. On that note, I am not responsible for the three months bill.

Verizon has suspended my account for failure of paying an amount of $358 which is DirecTV that Verizon paid off. My plan with Verizon is $69.99 every month and I was not behind. When I asked why this bill they said it was DirecTV's bill that they had paid off. Therefore, I am requesting a credit for I am not responsible for this bill. I was forced out of a contract and further more I was told by a customer service representative at DirecTV in order to remediate the problem. I would have to move to another place and get the service or pay for the cancellation fees. I am asking you is that fair. Is that how DirecTV treat their consumers? I have paid the cancellation fees which I was forced out of a contract of, which is also illegal. I am requesting a credit for the three months because I did have service during those three months from June to August.

When DirecTV saw that I had proof of this, all they said was, "I apologize but there is nothing I can do about this." The customer service attitude is horrible. I worry about being in a 2-year contract with them when they won’t work with me even when I have proof that I am right and they are wrong. This cost $35 and loss of faith in DirecTV's customer service, which I am going to have to put up with for the next two years of my contract.

I asked to talk to a supervisor and was connected to Audrey. She explained to me that she had no way of contacting local installers and that I would have to be rescheduled. I was called the next morning on July 21 by a scheduler. I told her I was not happy with the non-service I was getting but I would agree to forget it if I could have the installation take place on July 21 or even July 22. I was told that would be impossible to schedule because there were other customers scheduled for those days and they had to be serviced first. I was then told that my installation could be scheduled for Tuesday, July 27. I told her that was totally unacceptable and that if it couldn't be scheduled for the 21st or 22nd, I would consider that a breach of the 2-year HD agreement on DirecTV's part and would make every effort to switch to cable TV. I did not agree to the July 27 installation date and DirecTV considered that a breach of the 2-year HD agreement on my part.

I was told I could write a letter of complaint to supervisor Landon and I did so on Aug. 13, 2010. I outlined all the details and asked that he contact me. I never was contacted by him or his office but I did receive an email from DirecTV customer service dated Aug. 31. In it, they thanked me for my recent inquiry but then told me that I was responsible and that I would be charged an early cancellation fee. My concerns were never addressed or considered.

I will be forced to pay for something I never ask for. Even they told me is "free", but that's is no true. They gave me the chance to fix the problem: Pay $480.00 to cancel the services for early termination of contract!

I am currently disabled and on Social Security. DirecTV debited my checking account in the amount of $453.91. They informed me that they would send shipping materials to return equipment and have not received any to this day. I can not afford to have my checking account debited once again. Their representatives are rude and I was constantly disconnected while trying to get my message across. They should be more considerate. DirecTV has put a strain on my economic situation. I am still hoping that this cancellation fee can be worked out.

He said, "I'm telling you now." We went round and round, to no avail. I finally told him that I will not authorize this debit until I receive the bill and have looked at the final charges. I will stop payment if this is posted to my account. The bank says the dispute could take time and that the funds would be frozen until it is resolved. I have checked online and this complaint will just be added to the long list of people before me who have trouble with this same company.

If I cancel and have a fee, why am I still paying for service? Also, I requested boxes to mail the equipment back three times. I still have not received them. I have moved from this location since June. When speaking with this rep on the phone, he was rude and then he hung up on me. This is after he tried to talk me into keeping my service. Also, he stated that I would have my daughter call back. He said this was documented in notes. This is impossible because I don't have a daughter that lives in the city or is old enough to handle my bill.

I would like my bill resolved. Pay my cancellation fee and not be charged for service I did not receive. Thank you for your help, Marybeth.

(1) I asked more than once if there was any set-up fee. Reply - No. Yet I have already been billed (credit card) for $128.00+ for set-up. I was told that this is a "Wild Blue" Internet set-up fee yet the DirecTv salesman handled the entire transaction so I was led to believe that he was answering the questions as they’re regarded to both services. He never asked for me to speak with a Wild Blue representative. (2) I asked more than once if the monthly charge was a teaser rate. Will the fee increase after 3, 6 or 12 months? No. Yet I have now been told that the monthly rate is only good for 12 months and then will go up. I was also never told that I was entering into a 2-year contract. (3) I was told that I could obtain the major networks free of charge and that I would not be limited to East/West Coast feeds, but could have the technician set it to a local feed (i.e. Houston or San Antonio). Technician says that is not true. He cannot set to local feed.

Not only that, but we have now been informed that a waiver must be submitted to see if we can even get the major networks via DirecTv and if we can (we will know in approximately 45 days), there will be a $2.50 charge per channel monthly. We currently must access them via antenna. (4) The monthly charge quoted by the salesperson is already higher than he indicated and I have had the service 3 days. (5) When I called to complain, I was told that I could cancel for $480 in addition to any fees already incurred. This is wrong. They can lie to you, and then trap you into an extended contract. I did authorize my monthly billing via credit card, but they have already billed me for the unexpected set-up fee and another pending charge that exceeds the monthly billing and I have had the services for 3 days.

On September 28, DirecTV took $76 more than what was suppose to come from our checking that day. I did not check our online banking until later in the day. It was too late to stop payment. I called DirecTV and got several different representatives, all giving me some stupid excuses why it happened.

Finally, I told them if it was not refunded to our account immediately, I will disconnecting with them the next day. That is what we did. I then received a call from someone from DirecTV the next day that I disconnected and said he was higher up in the company. He said that he could refund our money immediately but he tried to make all these great offers to us to stay with them. I kept telling him no but he was very persistent in keeping us as customers.

This problem caused us shortage in our checking account for that month and lots of over drafts. It was very stressful when you live from pay check to pay check and they took our money very fast. Now to get it back, we have to wait for a refund and they tell us it will take 4 to 8 weeks.

I am very disgusted with these crooks and it seems like when people do auto pay, things of this sort happen all the time.

The billing is messed up, and when call and talk to representatives, things that we agree upon are not recorded and honored. Every time I call, I am getting different charges and stories. They have extremely lousy customer service. I have already wasted several hours trying to get to the bottom of this. I tried to get an address of someone who has an authority at customer service, but that is impossible. The only thing one can do is to call their 1-800 number, and get false promises.

I am not happy with service I have, and I am stuck with them for two years. I feel cheated and helpless. Is there anyone who helps customers in these kind of matters?

To date the economic damage is $126, but about 6 months ago, I had a blocked heart artery and had a stent inserted. The doctor advised me to avoid all stress. This has been very stressful and painful for me since I have never failed to pay all my obligations.

A copy of the receipt was sent to them from Best Buy stating it was purchased there. I have called several times and the only answer they give me is that you can only receive one gift card but on the terms that I received from Best Buy and DirecTV states that I would receive one $50 and one $200 ($50 for signing up and $200 for buying a HDTV $599 and over which I did). I am at a loss on what to do from here. No one at DirecTV can give me a reason on why, other than the one previously mentioned, and when I ask for a supervisor I am told they are busy and cannot come to the phone.

About a week went by, and by this time I have already had Time Warner cable installed. I decided to call DirecTV to request boxes to ship back the receivers. When I called the customer support line, it said that my bill was past due. I chose the option several times to speak to an operator, and I would get a recorded message telling me that in order to speak to somebody I would first have to pay my bill.

I called many different numbers trying to contact them and verify that my service was cancelled and I kept getting the message that I had to pay them before I could speak to a representative. So now about two months later after trying to contact and email them, a charge shows up on my girlfriends mothers debit card for almost $800!

I call their customer support line and ask what this is all about, and of course now that they stole $800 from us, they let me speak to a human. Apparently, they said that since we used her card once to pay the bill, they kept the number on file and just decided to charge all of this to her card! They tried to say that I broke my service agreement because I never called to verify that I cancelled. I tried to call them probably fifty times and got that message that I had to pay the bill before I could talk to them.

I told the CSR on the phone that they gave me no way possible to contact them and cancel. They did not send me a letter or bill stating they were charging this. And on top of it all, they charged it to somebody’s credit card that is not even the name on the bill. I am sorry if this is confusing, it would be much easier to say all this instead of type it. So after the rep from DirecTV just kept getting rude with me, I asked to speak to her supervisor and she hung up the phone on me.

I am going to lose everything I have over this. I just want to cry. Please, somebody help me with this. We had a vacation planned for my birthday next week and we also had to call and cancel that, costing us about another $650 dollars for the deposit.

If anybody can help, please email me at **. If you are an attorney, feel free to call me or email. The bank account is completely overdrawn. Our rent check is going to bounce, along with our electric, water, and trash bill. They have just put us over $2000 in the hole with an overdrawn account and we are likely to lose our home.

DirecTV has lies to us over and over again. It's not fair to us and to other consumers that they advertise one price to get your business and then change the price having the consumer stuck with cost it did not agree upon. I changed from Cox cable for the same reason. I'm so fed up with the lies.

It was installed. I used it for one year and four months. I decided to switch providers and called DirecTV to cancel my service. The DirecTV representative offered me some retention perks to keep my business. When I refused to change my mind, he then began to be very rude to me and threatened me that I would have to pay $171. In "early cancellation charges". I reminded him that mine was a one year contract. He denied it and said I owe the early cancellation fee. I had paid all my bills, returned all the equipment and yet this company continues to hound me for this money.

On October 21, 2010, upon balancing my checking account, it showed that $385.00 was taken out without my knowledge causing my checking account to be depleted. I was never told, ever, that they would be taking that amount out nor did I give any permission to have that amount taken out. Please I need help in this matter as I see there are more people who have experienced this fraudulent practice.

Assuming that the rep had sold/setup HD Service before leaving the store, I felt confident that my order had been placed successfully. Installation day came and problem number one was a piece of the technician's equipment was not functioning so I had to assist him with manually getting the desired values on each satellite. That was a pain and took approximately 45 minutes. Once we were through a few features on the system and the tech was about to depart, one of my children stated that their television was not working. The tech then went into the attic and the service was restored in both of my children's rooms.

Planning ahead, I left my old cable service up and running in case of any issues with Direct TV. Two days later, when I went to terminate my cable service, the service in my two children rooms are also terminated. Once I become aware of this, I called Direct TV and informed them of the dilemma. They asked me if I had receivers installed in those two rooms. Be mindful that I never had receivers prior to the installation with my old providers and have never had a Direct TV account before this. I told him I never had any receivers.

The customer service representative now tells me that it will be $154.00 to have standard receivers installed, which I turned down. I was told that the only way I could have it resolved was to return to AT&T. I did as instructed the following day. At the store I took up my case with the person who initiated my order. He, at that time apologized for the inconvenience and states he would call Direct TV. Later that day he called to let me know that the only resolution was what I had previously been told. I stated to him that during my initial purchase I informed him of services I had in place and at a minimum, I wanted the end state of my Direct TV order to be the same. He again apologized, and told me to contact Direct TV.

I immediately asked what the cancellation fee would be. He stated he was unsure but would research it and contact me. Upon contacting me again Mr. ** stated the fee could be up to $400.00. I told him that this was crazy. I let him know that I was going tocontact Direct TV about cancellation. Due to my heavy work schedule this correspondence took place over approximately a week. On Oct 20, 2010, the same day I asked the AT&T rep about cancellation, I contacted Direct TV's cancellation department.

The representative I spoke with explained that she was sorry to hear of all of the trouble I received from AT&T and Direct TV and stated she would do her best to resolve the issue. After being on hold for a few minutes she returned and stated the two necessary receivers would be installed free of charge but the only way she could do it was to charge my credit card then immediately credit the money back to my card. I stated that this would be a reasonable solution. She stated that the transaction would be completed while I was on the phone with her.

Once she stated it was successful, I waited approximately an hour then checked my account. My account showed the charge but not the credit. I immediately called Direct TV again. I let the customer service rep know what had taken place and he informed me the credit would be placed on my upcoming bill. I, at this time, am already furious. I instantly asked to speak to his manager, Brandon. Brandon apologized for the error and stated he would put in a request for my credit card to be credited but it would take up to 30 days.

What kind of cockamamie businesses are Direct TV and AT&T running? This is hands down the worst customer service transaction I have ever experienced in my life. Aside from the one person who made a failed attempt at correcting the issue, they all should be reprimanded and/or re-schooled in their company's services and how they are provided to the customer.

Truthfully speaking, even though I like some of the features on Direct TV, if it wasn't for a $400.00 cancellation fee, I would return to my old provider without question. The sad part is, even if a representative from Direct TV or AT&T were to contact me in reference to compensation, I would be extremely reserved about the credibility of their offers.

Our September bill arrived and did not reflect the rebate so I called the customer service number on the bill which went to AT&T. While I was on the line, AT&T checked with DirectTV and clarified that my rebate was "processing" and issued me a $21 adjustment, and they assured me that the rebate would be reflected on the next bill.

Now, my October bill has just arrived and the rebate is not on there again. I called customer service and this time they told me that I needed to call DirectTV about this problem. I first spoke with Susan, who told me that she couldn't adjust my bill but as soon as the rebate was processed it would be valid for 12 months. I told her that football season only lasted 5 months so I didn't intend on keeping the expanded package for 12 months and really need the rebate now. I asked to speak with her supervisor. Susan, the supervisor got on the phone and told me the same thing. I told Susan that my husband applied for the rebate two months ago and she told me that the rebates can often take up to 8 weeks to process.

I would not have signed up for DirectTV if I knew that the rebate wasn't instantaneous. The man who sold us the package made it seem as though he was giving us a lower price deal, not that we needed to apply for a rebate that we may get in the future. Now I am stuck paying an extra $21/month or I have to pay 20$/month for the remainder of my contract to cancel early.

I called several times and was given the run around. One agent told me to send DirecTV a fax asking that they return the funds due to the circumstances. I did this and called to see if they got the fax. I was told that they would not send the funds back. I told them this was not an authorized action they did and that I had no money in the bank and that what they took is all on overdraft charges to me that I can't give. I am getting nowhere in this and I need help. This has strained us financially, I explained to the agents that I can't cover this we are on a fixed income.

I was promised help with this and am getting nowhere. I really feel that I was discriminated against because I was taken advantage of, lied to and the withdrawal was not authorized. Please help me. I have enough to worry about with my husband being ill. Thank you for your time and concern in this matter.

When I called them they said I would have to pay the bill. I have the name and agent # of the person I spoke to yesterday. DirecTv will rip you off! I guess I'll have to go through the hassle of arbitration and possible small claims court. I've paid these people for many years and this is how I'm treated? You'll be sorry if you do business with DirecTv. I wonder if there are any active class action suits against DirecTv.

And as I explained, the money they took out, which I wish they would have told me, was for our car payments which I'm now behind and also now house rent and etc..Trying to do catch up w/ little income I am getting in, making this all very upsetting to us. My husband, I wonder if they can do this to us. They are not saying it but seems they are holding our refund amount, just to pay monthly bill from my account of DirecTV. I need answer return soon. Also I told them they didn't contact me w/ email or phone call, to let me know this was going to happen regarding the money they took out of my husbands acct. My name isn't on his checking acct.. only savings which is zero balance and checking too.

When I contacted customer service, I was informed that they automatically renew the subscription unless I cancel it before it starts. I informed the customer service agent that I never ordered the Sunday Ticket and should not be charged. He indicated that since I did not call in before it started, I was bound to a 6-month contract to pay it. I asked how I can be charged for something I didn't order. He replied that I was alerted of this possible new charge on my June bill. When I looked back at my June bill, in small print to the right, it stated that I would be receiving the NFL Sunday ticket for 6 months which quite frankly I did not notice before. In addition, no where did it say on the bill that I would be bound to a 6-month contract to pay it, whether I wanted the service or not, if I did not call to cancel before activation.

I also found out that I now owed $291.00 instead of $256.58. I asked to speak with a supervisor who also refused to give me his name. When I explained to him that I did not order this product and should not be bound to a contract I never agreed to and for a service I never ordered. He indicated that I was bound by their service agreement. I asked where in the service agreement was it written that their company can automatically bind me to a contract I had no knowledge of or given my consent to. He said that it was in their service agreement on their website.

When I asked him where I could locate it, he said go to the website and look it up yourself. I indicated to him that it was a misleading and a fraudulent business practice for this company to charge me for a promotional add-on that I was unaware of then turn around and renew it without my consent. I purchased Choice Ultimate and apparently the NFL Sunday ticket was connected to it for free last year. Unbeknownst to me, it automatically renews the following year and they charge the full price which is $49.99 a month for 6 months.

What is upsetting is I never wanted it to begin with and never ordered it. The supervisor I spoke with was abusive and threatened me that if I did not pay the bill, they would send me to collections and it would ruin my credit. I have been a good customer and have paid my bills timely to this company and to be treated disrespectfully, threatened and forced to pay for a product I did not order is not right. My account number with DirecTV is **. I have filed complaints with the Better Business Bureau (ref no. **), the Federal Trade Commission (ref no. **) and the Attorney General's Office in California. I want to break my contract with DirecTV because of their unfair and misleading business practices and not be forced to pay for a product I did not order.

I will not be able to afford a $290.00 satellite TV bill every month for the next 6 months. I do not want the threat of my credit being ruin as their leverage to get me to pay for something I did not want or order. I am on a limited budget. I have small children and this will be a hardship for me if I am forced to pay for this service when I never ordered it.

Was informed great, my total monthly bill for the first 12 months will be 64.99. Scheduled installation, cancelled my other TV service. Installer finishes and shows me the system, I said why is there only HD in two rooms not 4. Tech says, I had to call DirecTV. I call and was advised that in order to get the other two rooms HD, I need to pay 198.00 leasing fee upfront. I said, "What?" I argued and argued, got nowhere.

I then informed the tech that I was supposed to have wireless hook up for On demand. Tech informs me, they didn't send the right equipment but he can do a hard wire now for 50.00. If I wanted the wireless that I requested I would have to wait. So of course, I make a check out for 50.00 twice the amount I was told and not what I asked for. I made the check out to DirecTV, the techs leave and come right back, and advised me that I need to make the check out to them.

Hmm, that right, there isn't right. So I do as this is what I was told I had to do. I then proceed to call DirecTV and argue with them again about me signing up for whole home/HD DVR for 4 TVs but only have 2. Again, I am told the same I will have to pay 200.00. I informed them that if I was told this upfront I wouldn't have ordered the service and that I want to cancel it as they didn't provide what I asked for. I am being told if I cancel they are going to charge me 480.00 disconnect fee. There is more as well. All I want now is really I want the two missing HD boxes that I asked for with out paying 200.00 as this was not stated before. If I do have to pay the 200 then I want out of my contract being they have not provided what I requested.

You can imagine how much more distraught I became as the girls in the office came to tell me my card was declined because of this disgusting company. I am not even on the contract, I just pay the bill on occasion out of my account. I now have received 2 bills on 10-14-2010, $172.10 and $137.68 due 10/29/2010. No explanation, nothing. I have a website that received more than 1 million hits a month and have decided I feel the need to mount a consumer revolt against this company. I know it only takes 5 people for a class action suit.

Ok "Undercover Boss", see how the consumer really feels about your company, good job, show this on TV. You get nowhere on the phone, totally useless. They just tell you sorry no refund. Why do we allow companies like this to do business as it hurts so many people? Had I done my homework and saw the F rating with the BBB, I would never have even given DirecTV a thought.

I received a bill after my months were up for showtime and called the customer service line and they said I had to call directly and they would cancel. I told them that the guy said, it should be cancelled because he was supposedly wrote something down to give to them. I later asked what my total would be and they couldn't quite figure it out which kind of startled me because I think I spoke to about 3 foreigners before I spoke to someone that spoke English and told me what my total would be.

I was furious, anyway afterwards it was cancelled. I was told my bill would be 41.23 around that amount after credits. I received my credits and deduction and that was fine. I started receiving all different totals and called back because I was told a certain price, the customer service reps did not have accurate information so I asked about how to cancel. I was told I was in a 2 year contract which I thought I had the special they sent out to me for $29.99. I was very upset and I told them that was not what I signed up for, and that the representative did not mention that on the phone while she was telling everything else otherwise I wouldn't have signed up with DirecTV.

I was told that if I cancelled I would be charged almost $300.00 dollars for the cancellation or they will bill me $20.00 a month. I also was told that after 1 year my bill would go up which made me even madder. I was not informed any of this at the time I contacted them for service. DirecTV is a scam and everyone needs to know. I would never recommend anyone, half of the channels are blank, they are horrible.

Pay immediately. I called to see what it was for; they said I ordered dirty movies in March and April of 2009, one and a half years later. I never ordered nor would I have ordered such movies. I told them that, they said I ordered through the card in the receiver through my phone land based line. I don't have a land line and haven’t since 3/06/09. Now they change the story. I asked why I haven't received a bill. No one will answer that. I have been hung up on a least 8 times. They have charged my credit card, only 10 days after I received their e-mail, $48.91 for movies I never ordered and would not have.

I am disputing with the card company and through the Attorney General’s office, the BBB, and the FTC. I’m glad to see you're here also. DirecTV needs to be stopped. I was told by one representative that he doesn't show that I ever ordered those movies, but it shows on the card in the receiver. I don't think the cards were cleared.

There were so many other issues that continued, too many to list. So, when the date came up that we could end service, we did on 8/30/10, a few days earlier than what we had paid for in the billing cycle. On 10/12/10, I was billed $49.95 for a PPV boxing match in 2009! I spent more than 1 hour speaking to various representatives trying to get a supervisor on the phone. The first representative explained to me that this was for something I had ordered with my remote control. The reason it was being billed until now was because I had returned the service equipment and they had run the card (in the satellite box) and noticed I had ordered this with my remote. I told them I did not have home phone services during that time or internet. And I said that up until now that she had informed me, I never knew we could order with the remote despite the receiver not being connected to a phone line.

She asked if we were boxing fans. I told her yes we were and that I admitted to ordering PPV boxing matches but never by remote. And I said that if she looked back on our records, she could see I always ordered by my cell phone and paid the extra $1.00 service charge as a result. She asked if my husband was from Mexico. I told her what his nationality had to do with anything. She said because Marquez was a Mexican fighter. I was very offended by her interrogation, felt it was unprofessional and bordering prejudice and stereotyping (this was conversation with Mariela **). Finally on my second call, I spoke to supervisor Kevin, who was of no help. I explained the story to him once again and said too bad, and to try writing up a complaint on DirecTV.com. The fee stands to my bank account which they processed without my permission.

Several months later, my landlord cancelled the service and arranged to make $20 a month payments to them until the balance was paid in full. They said that was fine and then turned around and charged $383 to my bank account. I called my bank and explained what happened and they told me that what DirecTV did was fraudulent and they would investigate. They also said that they get hundreds of complaints each month from people who were also victimized by DirecTV in this manner.

My landlord is on disability so he is on a low fixed income. That is why he agreed to make the $20 payments despite the bad service we received and all of the lies he was told by DirecTV. I am unemployed and have almost no income. I am living on $100 a month. They took money out of my account that I didn't even have in there. No one at DirecTV sent me any notice that my card was being charged $383. I did not receive anything from them by mail, phone or anything else. They just stole $383 from me and my name is not even on the account.

I never signed anything saying I was on the account or would be responsible for the account. I never signed anything with them, period! They are telling me too bad. One rep. apologized and told me I would be refunded the money via check in 8 to 10 business days. When I called to see if the check had been mailed, I was told I wasn't getting a refund and according to their policy they had every right to take money from my bank account without notification. Then they said that the rep who told me I would get the check had lied because they didn't know what they were talking about. I told them that the whole company of DirecTV consists of liars and thieves

.I urge everyone who has been ripped off to contact the Better Business Bureau about it. Perhaps we should all get together and file a class action lawsuit against DirecTV for fraudulent practices. That seems to be the only way to put a stop to their dishonesty. They need to be shut down altogether!

They said they have researched this and it was shown that we live in the home since May with the same phone number as her. So my husband calls and tells me this so I call. I get some lady (wish I knew her name) who put me on hold for 5 minutes and came back and told me that it was researched and the case was closed there was no reopening the file. She said have a nice day and hung up on me. So I call back again and get a guy claiming he was a supervisor. So I tell him the whole story again and he puts me on hold for 3 minutes. He comes back saying they have linked me to the girl by my phone number and there is nothing we can do but pay the $583.00 bill they had showing and we could have our service back. He said have a nice day and again I was hung up on.

So I stopped calling till I got home from work. I called again, this time taking notes and making sure I get all the information. So this time I get Bar; he was very polite and listened to my story and looked into the matter yet again. I asked him to tell me what exactly was linking me to the account so I could fix this. He said it was just the address. He said nothing about the phone number just the address we lived at. He also informed me that there is a number to the research department which I could call as well. I was told the two times before there was no number and I couldn't call anyone in the department.

He transferred me to the supervisor who looked at my account and told me pretty much the same thing that I can call the research department. The other two should have given me the number in the first place and told me to call them in the morning. He told me an account in a minor’s name should never had been opened and it should be deleted and my account will be fine. He also explained to me that if someone lives in a house prior to you moving in and leaves a bill on the account you can never get service at that house till the prior balance is paid off. How crazy is that?

He said they are not like utility companies; it will sit at that house. He told me I should be ok because she was a minor. So I call first thing in the morning and get another guy in the research department who claims he is a supervisor. I tell him the story and what is going on and how I just moved in in August and the account in questions was opened in May. So he puts me on hold for 8 minutes, coming back once to say keep holding. So he comes back and says I am sorry this case has been closed. We have researched this and it shows my phone number linked to her account in May.

I asked him if I could prove that wasn't true and he went on to tell me no and that all we can do is pay the bill and we will restore service. He also hangs up on me and would not let me get a word in to explain. So after talking to 5 people and two supposed supervisors, not one would let me do anything they were set that this was my account. So I hang up furious and think what is going to happen with this account: will it follow me even though it belongs to someone else that, I know from the landlord telling me, has DirecTV at their new home?

So I call back the same department and get Lasonya and ask her if this bill will follow me. I add that I will never get DirecTV no matter where I live. So she eventually asks to look at my account and she does. She puts me on hold for 3 minutes and comes back to me. I figure I am getting the same sorry-it’s-closed response. But this time she comes back and says to fax my lease and something from the phone company showing when I first got the phone number and she would authorize my service to be restored if everything checks out. She also told me that it shows the people whose bill this was had put in a move request and that DirecTV even moved their service; yet I was still stuck with this bill and they couldn't explain that to me except for the phone number.

I was so shocked that I now talked to 6 people and she is the only one giving me a shot. So I do exactly what she says and within an hour she calls back. I missed the call, so I returned it. I get Deiter who says Lasonya has approved my services to be turned back on and that this account will no longer follow me. My services got restored a full day after being told for sure by 5 different people that it was my problem and they wouldn't help me. What kind of company are they running? Not one customer service rep there was on the same page or had the same story. Poor service and I was treated so rudely. I missed time at work to fix this problem.

It of course did not work. I again called DirecTV and after speaking to a few people, asked that they cancel the service wince this was not what was promised or wanted. I then went through the step of cancellation speaking to a nice young lady who tried to help. I then asked to speak to her supervisor Bobby # who was not very nice and was willing to refund the money for equipment I did not need and wave a fee that I should not need to pay since it was not fully installed and then charge me the full price for the equipment I needed in the first place.

Now, I can't understand how twice the idea of Whole Home DVR was misrepresented or after all is said and done that I would need to waste more of my time to have the correct equipment installed should cost me the full price. I also went for Bobby's manager Greg #417775 to try to resolve the problem, he also informed of the same things Bobby said. I was willing to split the cost of the additional HD DVR receiver that was needed but this was still not acceptable. Not only that but if I cancelled I would be out the $99.00 for a standard DVR and a few other fees. At that point, I was not willing to do anymore bending. I was so angry at this whole thing I did cancel. I am out $127.00 a delivery fee and and a standard DVR. Plus I will need to miss work again to have another service installed.

I called them on 10/12/10 and the billing supervisor stated that the charges were valid and they had the authority to get payment from my credit card. I have no problem with paying, but I do have a problem with their practice. It’s bad business practice and I am still dealing with the dispute which he stated he will not issue credit for. They have an internal system issue because the representative stated they cannot go back on closed accounts.

I need to resolve this and they are not being helpful and will not honor my credit of $7.98. It’s not the money, it’s the principle and it’s wrong. Can you imagine all the money they are taking from consumers? If there were a class action law suit against them on unauthorized charges, I will definitely join in. Not only do I need to deal with my credit card, but they also have the authority to ruin my credit if I do not pay.

DTV was charging me for HD reception but because I did not catch their overcharge, they refused to allow me the services they had promised I would receive for free. When the service man came out to install the dish, he left such a mess inside my house and outside in my roof gutters. My husband had to clean it all up and throw it away.

The service person is supposed to dispose of the boxes and mess they make themselves. I am now being charged a $400 early cancellation fee because I cancelled their sorry service after 6 months. I called and talked to one of their supervisors in the Retention Department on 9/28/10 and he said he understood about the bad reception and they would send another service person out. I told him I was sick and tired of having people come to my house and then get the same crap I was getting before. He said he understood and would cancel my service and I would not be charged the early cancellation fee. But, guess what, I received my DTV bill today and there was a $400 early cancellation fee on it.

When I called customer service today, they said there was no notes in their system to verify that the prior supervisor in the Retention Department had authorized a credit of this fee and by their contract, I am obligated to pay the fee. This is bogus BS! Would someone please tell me how DTV can get away with this. The state law says the customer has to be receiving good reception or the service can be cancelled without a penalty. So, after talking to a supervisor in Customer Service, I was more or less called a liar because the person I spoke to in the Retention Department did not do what he said he was going to do and remove the early cancellation fee. Besides being overcharged, I am also being fraudulently charged. This will also be sent to the BBB.

With all that said and done, I explained that I was not aware that I was under a new two year contract. I have been with the company since 2002. The service representative was very nasty to me and told me to send in my payment. My statement was dated 9/26/10. According to the paperwork, you should send payment in 19 days after your statement.

Well, I got an email from my bank on 10/09/10 stating that my account was overdrawn $217.00. When I called, DirecTV had debited by account for $356.09. This was not authorized by me. I have never ever had any automatic payment come out of my account for DirecTV. I always pay each month online. I called the customer service department and was told that I had a bank account number on file and they took their money.

I am writing this complaint because I am pretty sure that if you do not authorize anyone to debit your account, that it is illegal. Lucky for me my bank understands and will refund me the overdraft fee and amount.

Please do something about the misleading practices and blatant actions of DirecTV.

With all that said and done, I explained that I was not aware that I was under a new two year contract. I have been with the company since 2002. The service representative was very nasty to me and told me to send in my payment. My statement was dated 9/26/10. According to the paperwork, you should send payment in 19 days after your statement. Well I got an email from my bank on 10/09/10 stating that my account was overdrawn $217. When I called, DirecTV had debited my account for $356.09.

This was not authorized by me. I have never ever had any automatic payment come out of my account for DirecTV. I always pay each month online. I called the customer service department and was told that I had a bank account number on file and they took their money. I am writing this complaint because I am pretty sure that if you do not authorize anyone to debit your account, that it is illegal. Lucky for me, my bank understands and will refund me the overdraft fee and amount. Please do something about the misleading practices and blatant actions of DirecTV.

On October 8, 2010, we noticed a charge from DirecTV in the amount of $526.77 taken directly out of my bank account. I called DirecTV and spoke with Brandy #**. I was told the charges were never taken off the account and that we were responsible for them. She offered me no other explanation, stating that they had every right to take the money out even without my permission. I then called my bank and told them the situation and filed an unauthorized use on the account. This account that was charged is only used online as a one-time payment method and was never given to them to process any future or pending payments.

I went through 2 reps and a supervisor who all stated, "Sorry, but there is nothing we can do because you did not call 24 hours in advance". Nowhere on DirecTV bill does it indicate to call 24 hours in advance so I asked the rep how is a customer supposed to know that and she replied, "We can not disclose everything, some information you'll find out when you call", per conversation on 10/11/10.

I have never had such terrible customer service and now have been placed in financial hardship because instead of $37.46, I now have to pay $155.26 or be without TV for 2 weeks. I think it is awful how DirecTV Customer Service is being trained to service their customers, and honestly I don't think they really care if they keep customers or not. I really hope someone looks into this financially-schemed company and do something to help us consumers who are trying to make it.

Today, I noticed a charge on my bill for the NFL package. When I told them I never ordered that they said that not only would they not remove this month’s charge, but I will continue to be charged an extra $50 per month for the remaining 5 payments. I hate football and have never watched a game in my life. Nice little scam they have going there.

Also, then, when I did the upgrade of HD to one unit, they restarted the date of my entire two-year agreement with clearly telling me that would happen. I have three units in my home, four at the time. They were not clear about all the re-starting of my terms when I had to re-order the HD in general. Whenever I called to complain about it since day one, they insisted that I simply agreed to everything and there is nothing I can do period. They don't acknowledge any mistake or wrongdoing at all and are incredibly rude and totally indifferent in every single conversation I had with every single representative on the phone.

I found out just now that on top of all this, my 24-month agreement had been turned into a 28-month agreement at a higher price because of the so-called upgrade I had to order that supposedly let them negate my original agreement. Their original contracts are so dense and difficult to match to the mailer offer that it's hard to know the terms at all. Same thing when they describe new offers by phone. There is never any written material follow up available for documentation even when I asked for email of something. Obfuscation and intentional punishment for not getting a lawyer to look over simple, stupid TV agreements are the techniques of the day at DirecTV.

I am going to pay hundreds of dollars more than I was told, for less service, and they extended the contract time four months more than my 24-month agreement is supposed to end (when I had planned to cancel). So even more money is being squeezed from me unfairly. If they were not holding me hostage with ridiculous termination costs (that amount to not terminating) are the only reason I haven't ripped their dish off my house and burned it for TV news cameras downtown on the Strip of Las Vegas. Please call so we can stop mobsters. Jess xxx-xxx-xxxx.

When calling about billing issues, I did inquire about searching for signal errors. I was told, "Don't worry, the receiver needs to download over a period of time." Also, I was informed that there was a piece of equipment between the co-axial cable and the receiver that I needed to unplug and reconnect. I informed them that I did not have it. Then I was informed, "Oh, you don't need that after all."

This has never been right. Yet, I still receive my full billing. In my last three calls, I was told I either had to pay a service call or sign up for a protection plan for a fee.

My auto payment went to Multi-band, which did not forward it to DTV, then gave me credit for it but didn't bother to tell me. The DTV service was stopped due to nonpayment. I called both companies for resolution, and was given the information above. However, neither company contacted the other about the lost payment or credit issue. I was passed from entity to entity with no resolution in sight.

Finally, I got a refund check from Multi-band. Billing amount changes from month to month for the exact same plan. Rebate was set for 10 months. it's only been 6 months but the bill went up. I canceled the service as of 7/13/10, then I received a statement with a credit for $61 and change. I called and was told that the refund would take 6-8 weeks. Nine weeks later, I called again and was told my credit card would be credited after they have verified the cancellation. I said I didn't use a credit card to pay, and that I paid with bank check. I called again after 12 weeks with the same story. Only now, I'm told, they finally submitted the refund request on 9/27 and that it will take another 6-8 weeks from that date to get a credit of $41 and change. Again, I told them I didn't use a credit card but I used bank check to pay. I asked about the $20.00 short change but got no response. This is the 8th of Oct and still no refund of any size. Rip-off artists!

After a period of months, my DirecTV receiver box broke and I called to have it replaced or repaired as I had purchased equipment insurance. As a result, DirecTV replaced my equipment then decided since I used the insurance to replace my equipment I was now under contract. They said they upgraded my equipment so, therefore, I am now under contract for 2 years. I never agreed to be under contract nor did I agree to upgrade equipment.

The consequences to fail by not maintaining the programming package for a period of not less than 24 months, does not consider the initiation time as a customer satisfaction by agreement. Although I was warned by the DirecTV technician that I have 24 hours as a grace period, I called the next morning (October 9, 2009, 9:30 am) to cancel the service. Karen as a DirecTV representative in front of my determination to retract the service persuaded me to try it since for Florida State the grace period is not 24 hours but 15 days.

Thirteen hours far away the installation was completed I was cancelling the service, but persuasion was so strong to enclose me to try the service for 15 days. However the next day, October 10, 2009, I reached again a DirecTV representative. At this time with Marco, it was 11:15 am. He transferred my call to Lizette, who took note of my petition of cancellation and she let me know to return the equipment between 3 to 5 days.

I returned the equipment on time, but I was concerned when I noted a charge on my bank account in the amount of $498.77 on October 19, 2009 an early cancellation fee; Even this charge generated 6 overdraft fees ($204.00).

Immediately I contacted DirectTV on October 20, 2009 at 4:45pm. The call was answered by David, who attended my claim and who informed me on a waiting time for a Resolution equipment determination or escalation in 4 to 6 days. On October 26, 2009, Marysol got my call at3:45 pm; she asked me to call back in 15 days.

On November 11, 2009 at 11:03AM, Daniel announced to me favorability on determination and my money should be reimbursed between today and tomorrow, he said. At 10:05 am of November 13, 2009, Eder responded to my call and transfers me to Silvia, who asserts that my refund will be effective within 8 business days. Milton took me on November 25, 2009 4:30 pm and informed me on an (other) escalation, conclusion: to wait. My confusion is increased and the skepticism is born from the Olympic way in which the ball is running. A new DirecTV representative on November 30, 2009 11:13 am, Rogelio is his name, told me to check out my bank account these coming days or call on the other Monday. On December 8, 2009 12:00 am is Julian's turn, who asserts a waiting time of 4 to 6 weeks.

I called back on January 17, 2010. Cesar affirms that there will be a cash refund, and while holding a DirecTV statement dated January 9, 2010, I think, I was doing prejudgment wrongly.

Since my bank account does not show a credit for the refund, at the end of January, 2010 I went to my bank (CHASE, Osceola Square Kissimmee), and an associate Nick **, intercedes on my claim. He spoke with Frank, agent of DirecTV, and this concluded in no refund. Exactly, later I received a statement dated February 9, 2010, with adjusted balance to $0.00.

Today I ask, is their company's good sense for commercials rules in DirecTV, or their representatives (employees, associates or whatever name they have) have problems settling in to give an honest customer service? If it does not satisfy either one, there is a hybrid, and the discredit will come to the most advertised of TV companies: DirecTV. This hybrid emerges as indulgence of its board in the chess game movement of their representatives, since my suspicion is to evaluate Karen's attitude, who attended first my petition of service cancellation before it started, most probably while the first 24 hours from the installation time happened (? )

Although there was telephone conversation recorded as proof, related to 15 days trial to Florida State, and the lack of written express literature on signed paper at the installation time, I believe to be in the right to demand the refund of my money.

Then maybe I can afford to purchase a football package from them and still pay less than you charge me every month. Please advise, I am dead serious about this. Other than my grand kids, football is my one true love. Please, please fix this!! !

This was on or about June or July of 2009. I called the number and got DirecTV customer service and told them everything I had just told you. Customer service told me that they would indeed be carrying this local station. I ask them would there be a contract? I was told there would be 1 year contract. I agreed to switch my service from Dish Network over to DirecTV.

As I stated before from day one, I began having problem with the service and installation. After the installation, I had a gray block around the outside of the picture of the TV. I called after the installation and told the company about the problem. They told me that at the time of the installation that I did not fall under the new and upgraded boxes and that it would cost extra for me to upgrade to the new boxes in order to get the gray box out of the pictures. I told them then that I had made a mistake switching over and I wanted to cancel the service that was when they disclosed that I was under a 2 year contract with them.

I was not here when they install the service and my husband sign for the installation. DirecTV advice me that in order to correct the problem, I would have to purchase another upgraded box and I think it was $198 or $148 somewhere in that price range. I did purchase another box. After the installation of the new box, I was still having problem with the service and had to call and have the installers come out on three service calls. This all happen within one month period, if not a couple of weeks. They tried to charge me for them coming out to resolve the problems. After that, I notice my bill kept going up and up. But what the straw that finally broke the camels back was the bill kept getting higher and higher, my service was disconnected. I think it was on July of 2010. I paid the full amount. In August of 2010, my services got disconnected for the amount less than $30.00 and I ended paying $160.00 because I was told I was billed a month in advance and I had to pay reconnection fees. That was when I decided I had enough. I notified DirecTV and inform them that I had switch cable companies. I was told to return the equipment.

They sent one box, when I have 5 boxes. Well I am sure you know the rest. I was charge with the price of the equipment and end the contract fees. They charged my credit card. This has all been in the time frame of 3 weeks. Please help.

When I gave them my address, they found out that Verizon no longer serviced my area. DirecTV offered Wild Blue for Internet service but it was only 1/10th the speed of Verizon and my current subscriber, Comcast. As I sometimes work at home, I need a fast connection. I called DirecTV back and they could not offer anything better. I told them that they could not deliver what they promised me so I was cancelling my service. They said that there would still be a $460 charge for early cancellation. I told them that wasn't right because they couldn't provide what I was told.

So I asked to speak to a supervisor. After the agent left me on hold for a few minutes, she got back on the line and said that the supervisor approved waiving the fee because DirecTV could not provide what was promised. Later, I found a charge on my credit card for $378 by DirecTV. I contacted them numerous times via email and every time they said that since it was an early termination, even if they couldn't provide the promised service, that they would not remove the charge.