DIRECTV Reviews

The sales rep was very nice and made sure I got what I asked for and she gave me a little more. So I forgot your name, but thank you.

I called to cancel my account after 15 years of service due to the fact that I had to move. I was told that if I would like to start using DTV again I should just suspend my account so that I could keep my long-standing relationship. So I did that and moved. Almost a year later I got a $250.00 charge on my credit card that I did not authorize and never paid DTV with a credit card. I am not sure how they got the number. I called and was told that service was turned back on and that I was responsible for the charges. I told them that I never received the service, I do not have a dish, etc., and did not authorize them to bill me.

Great quality. Great conversation.

I have been a consumer for one week. I am very happy with the service from both the tech and consumer service department.

New order. Pleased with service so far. Customer service seems good and equipment is working properly. Good promotional pricing and looking forward to using the NFL ticket in the fall.

Such great experience and great installer.

I was very happy with how quick and easy DIRECTV's enrollment process was. I was happy with the offers that they gave me and it didn't cost me an arm and a leg to get what I was looking for. I would highly recommend DIRECTV for anybody currently enrolling.

Wonderful customer service.

From the representatives on the phone to the technicians that came to my home, I'm extremely impressed with the quality of service and professionalism so far, and looking forward to being a long-term customer.

Had a very positive experience. Would recommend this co. to someone else.

The service was good.

My agent, **, did a great job in helping me to figure out what my options are to have the dish mounted on my balcony.

My overall experience with everyone at DIRECTV was more than above and beyond my expectations! I especially want to recognize **, installation Technician. ** was wonderful and represents Directv to the maximum for quality service! He was very patient and thorough. He explained everything to be done during the installation, and provided clear precise explanation to all of my questions. We need more ** in the realm of providing quality customer service!!!

I am content with the experience I have had with DirecTV so far. Everyone has been very helpful. The technician did good work setting up the equipment. Any questions I have had have been answered right away. We are happy.

Got DirecTV for 2 of our homes. The representatives were very nice and helpful.

I was satisfied with ordering the service and the installation.

It was a good experience.

Pleased and will look at DirecTV in the future, after my existing contract is over.

Very pleased thus far with all contact.

I just want to thank DirecTV for their help in solving my obstacles and guiding me to my final objective. Some issues came up and were all resolved. You cater to my needs. I had you before in another city and I will come back as soon as possible. Thank you!!!

Sales personnel were efficient and solution oriented. Make the process very easy so far.

Good experience with DirecTV. Good customer service and polite and helpful associates.

Both time I called the representatives were competent and cordial to help me accomplish the reason that I called. No anxiety, only comfortable assistance. ** were excellent.

Very good, can't complain.

DirecTV phone representatives and second authorized DirecTV installer - ** all get A+++. First independent installer who tried to cancel the order and push Dish Network down my throat with possible criminal behavior in doing so gets an F---.

Problems with customer service. Had to make several phone calls to get any help.

New service - Satisfied with responses.

l was pleased with the tech who came out. He was nice and wasted no time getting the equipment installed.

Friendly, helpful, and great rate.

I was very pleased on how the customer service rep handled my request to expedite my installation due to travel arrangements.

After the 3rd try and 10 minutes on hold, I finally connected with someone. That person was terrific and handled the situation in a matter of seconds. Real people can be great.

Excellent customer service. The prices are very affordable. Customer rep explained everything in detail.

We just got Directv for the first time. We were helped a lot and everyone was really nice and we got done what we wanted.

Installation: Nice helpful people.

Haven't had DirecTV but so far satisfied with them.

I have had great reservations about this company but so far I have been greatly surprised. The fact that you're connected to AT&T helps me to believe in you. I hope I'm not disappointed. I would like to believe that this trust is not misplaced.

The person I talked with was very polite and professional. It was a pleasant experience talking to the salesperson. They were very knowledgeable and helped me select the package I needed. It was a pleasant experience talking to the salesperson.

My only concern is the 2 year contract. First year at a low rate and the second year rates increase significantly. AT&T rep kept pushing saying that I could negotiate my rate for the second year. Talked with several people who had DirecTV and said they tried to negotiate their rate and were unable to do so. Why should customers have to negotiate? I feel that the rate should be for the two year contract term.

Although I have decided to not to switch this year, everyone who helped me was right on and happy to help even when they knew I wasn't going with DIRECTV right now. I will certainly consider it next year.

Great sales rep and nice people to install. And they explained what I didn't understand.

I signed up to have DirecTV installed... Called back after receiving confirmation of things I didn't want... Called back and spoke to ** and she explained everything and made it all clear... Very much appreciated her knowledge on your product.

I know from past experience that DIRECTV provides an excellent product backed by excellent service. The amazing lady who won me over, **, deserves much credit. My only issue is that I would like to be able to personally recommend ** to my friends because she is awesome and deserves the commission for any person I recommend to DIRECTV. Even if it is not possible to call a sales rep directly, some sort of compensation should be made to those who leave a lasting impression on people like me. O:-)

I want my service now.

The people at my apartment complex just one clear about the fact that I couldn't get DIRECTV that's why ordered it and then when he got here they said “No you're not allowed” but that was not the impression I was under when I ordered it. I'm sorry for any trouble. Thank you.

Professional and courteous service.

I was well informed, and taken care of by cust. service and installer.

The rep was very nice and knowledgeable. I didn't have to spend too much time on the phone.

Looking forward to my new setup.

Best customer service experience I have had in years!! Personable, easy to understand reps and fair price for services.

The service people who hooked the dish up, put the dish on a rotten piece of wood. It works, but I feel that it was very poor quality. The second time the service people came, the person refused to even check to see if we could get HD. He was very disrespectful. Overall, the people I talked to on the phone were very nice. I would never want the man who came on my property to come here again. I would go back to DISH-NET, before I would allow that.

Rep knew his stuff. Really a pleasure talking to him. He was friendly, clear and helpful.

All my questions were answered in a very friendly manner.

I left feeling like the representative really was working to get me the best possible deal he could. I am extremely upset I am unable to get DirecTV in my location.

I am completely satisfied with my first experience with your company.

I am happy with the service I've received.

I knew nothing about DirecTV when I made my initial call. The person I spoke to was very patient and helpful. A follow-up number to call if I needed help was mentioned several times. I was kept up to speed on the status of the installation person and when he was to arrive. Installation was very kind and careful of my property.

My experience has been great because of the pleasant way my questions were answered.

I have been very pleased with Directv. Not so much with your affiliate Hughes Internet.

Sales/installation all good. I got a reduced rate from my AT&T package to a DirecTV/AT&T combo. If there is a way to improve here's how - $105 1st year, $137 second year, I would be happier if I could pay $121 for two years guaranteed. Worked to be the same and nothing to do for two years.

No-brainer even for a woman.

Channels available. Had DISH and they lost some important channels of mine.

Thank you for the extreme customer service.

Only dealt with customer service, sales reps, and installation technicians, however was not able to experience the DirecTV service itself as my apartment does not face the satellite and therefore I had to cancel my order before it was even installed.

Very quick and professional service. Overall very pleased!!

DirecTV has certainly figured out how to keep their customers roped in. I got service almost a year ago, and got two boxes. First issue I encountered was that I needed to move a box to another room. Called DirecTV and they proceeded to tell me that would be $50 bucks. The technician NEVER mentioned that. Then, when I wanted to bundle internet, I called to see about their plans. The prices they quoted me were more expensive than what AT&T was going to charge me for the same bundle. To keep their customers they will try whatever they can, but when I told them I'd rather just cancel they proceeded to tell me it would be $390 dollars. That is what I pay them every month x6. Way to force your customers to stay in a contract with your ** company.

They made me feel at home with. The customer service took care of my order. Thanks DirecTV.

I worked with 5 people (4 to set up and 1 to cancel). All were very professional, helpful & courteous. I only got 2 names when I set up the service: **. When I had to call on 6/10 to cancel, I spoke with **. I have absolutely nothing bad to say about any of them. They are excellent employees.

I was not able to get services due to my apt complex, but I was pleased with the customer services.

Perfect business ethics!

I called sometime in the beginning of June to see my options for DirecTV. We were considering it, but not sure of the prices and fees. The representative did a great job explaining the service, the boxes, the DVR, and the internet agreements. We were considering getting DirecTV in about a month, but after talking with her and others we know who have it, we decided to go ahead and get it. The next representative I talked to was able to have a technician out to the house the next day. We had some tree issues and didn't think we wanted it on the house. We postponed it and then after talking to a neighbor, decided it might work on the house.

Cancelled my appointment while driver was in route, but decided to reschedule upon receiving more information.

Excellent picture all channels and easy to operate controls.

Very friendly and helpful. I was very satisfied with everything especially the ease of the phone call.

Good customer service, very friendly and willing to help.

I would recommend the Customer Service and Sales to everyone. They were so friendly and enjoyed my experience.

It was good.

Good job. Looking forward to working with you.

Very polite and helpful.

Open, honest, great customer service!

I would give a "10" instead of a "9" overall if I were able to directly speak to a person when I first call, as opposed to talking to an automated system get to a live person. Once I was connected to a live person, she was excellent.

Recent events caused me to get behind. They took it upon them selves to put me on auto pay, without asking me and charged 460.95 to my already empty bank account. This putting me into even greater financial debt!!! Overdrafts etc. Well I called and it seemed we worked it out. They gave me refund of less than half back and were supposed to turn receivers back on. One receiver came back on. The other 2 have not and the one wit the DVR won't reset. Called again and now they want to charge me 20 to send me a new one. I cannot afford this anymore! And the one in my daughter's room comes on but is blocked? Now I'm being charged for nothing, no service. And all they worried about is getting their 2 year contract money. Can't wait till that ends!

Drilling would have been involved but my landlord lives in Alaska and I reside in Arizona. So he wants me to have it but fully understand what is involved.

WE are highly satisfied with our decision to get DirecTV. The representative who guided us through the process was well informed and believed in the product.

Great customer service. Great prices and DirecTV willing to go the extra mile.

Very pleasant people to take care of your TV installation!!! Thank you for your kind team of individuals!

Installer was nice but did not do what I asked. Left old cables, did not test the old cables he left which I asked him to replace but did not do a loss test to see if they were good. Spent time on his phone with his girlfriend.

I was really looking forward to being able to enjoy DTV. However my landlord has other plans. Would not be able to subscribe for several months.

Set up. Great experience. No problems at all.

Every step was much easier than we expected thanks to your team and product.

Upon initial installation I did not have the right package. The customer service person rectified in minutes and no other issues. Very helpful and professional.

I have to say that ** was Awesome!!! I hope all of your service techs are like him... He was polite, friendly and a very helpful young man... Kudos to him!!!

The service was very good and helpful and polite.

My rep was very polite and very knowledgeable!

Change install date and how to drop unwanted premium channels. My experience so far with this company has been all positive.

Everyday was yucky. Now, everyday is fantastic!!!!! Thank you, DirecTV for my new exciting life!!!!!!! Yay!!!!!!!!!

Great tv network!

Great and helpful company.

Refund of Service Charge: After AT&T incorrectly placed a service order for satellite service for me, DirecTV stepped in to handle the refund of the service call. Things went very smoothly after Directv was handling the service call. Thank you, Directv!

Unauthorized withdraw. I was having financial issues due to a divorce and I am a single parent of 3 kids so I could no longer afford DIRECTV’s monthly fees so I called and canceled service. Well in doing so a month later I checked my account to make my house payment and I realized $371.00 which was my entire check b/c I’m a student and had clinicals those two weeks I really needed that money and when I called them not only were they rude they told me that it was in very fine print sent to my email that they could hold my debit card #. I’ve disputed it many times and they don’t seem to want to work with me. I just wish if there was going to be a fee they would done the honest right ethical thing to do and worked with me to pay such a ridiculous fee instead of taking everything I had.

When I initiated a call to CenturyLink regarding a telephone issue, I was greeted by a most polite and knowledgeable service rep who informed me it could reduce my monthly cable bill by changing to DirecTV. I decided to try the change but upon further consideration realized at my advanced age, I did not want the change and confusion that would result. Consequently, I cancelled the initial order. The process was not unpleasant as I had expected. Thank You DirecTV.

Great customer service, very pleased.

The installer was fast, efficient, and very pleasant. He was on time and every was installed professionally.

Great experience. On time, knowledgeable, courteous and made sure I was good to go and understood programs. Answered all my questions.

The sale of our house was delayed and had to cancel our order for new service. The DirecTV Rep was very helpful, courteous and helped us to cancel the order and obtain a refund. The most important is all of the people I spoke with were easy to understand. Keep up the good work.

DirecTV picture is light years ahead of its competition. Better than any other TV service I have had.

I needed to reschedule my original Installation and the Rep. was very helpful and was a big help.

Each person I spoke with at DirecTV was friendly, courteous, and knowledgeable of everything connected to TV service.

As a first time user, I don't have much experience with DirecTv! So far all is well and they have done what they said they would.

All went well, however, we HAD to contact DirecTV to confirm our installation date and time. Seems like we should have been contacted with that confirmation.

The service from rep and the installer were all responsive and timely. The installation was really good with the installer making sure everything was working fine.

Had such a pleasure dealing with Directv. From placing my initial order to the excellent service and knowledge of the installation tech. Will recommend you to everyone just for the customer service, (even though) I love the picture quality and value of the package I signed up for. Thank you very much.

I am very happy for DirecTV services and the Channel have HD.

Placed an order for new service, but went with a local provider and canceled DirecTV install.

Very friendly and helpful on the phone when choosing DirecTV. Thanks.

We are very satisfied. The service tech was excellent and got us set up in a timely manner.

Installer was knowledgeable and an expert at his job. Pleasant and easy to work with.

Customer service very pleasant and knowledgeable.

All representatives were extremely friendly and professional!

The service and sales department were very helpful.

** was my installation technician. He was very polite and professional. He did a fantastic job on the install as well as providing an understanding of how the equipment operated. He was super respectful.

When order was placed install was done on Friday with order number shown, then on following Monday another tech came to install with a different account so had to call and get it straightened up. The tech that came was very helpful - he even called and explained the situation to person so I had only to verify the information - very simple.

For almost 2 years now my TV "searches for signal" in the middle of programs at least 4-5 times a week and about every couple months it'll just flat out reset itself and say "Hello! Your receiver is starting up." then go a few steps just to return to the same "Hello..." screen, at which point it takes days of re-setting and re starting to finally get it to work. On top of these problems, DirecTV has never done ANYTHING to help me or anything for me! Calling is pointless and you never get anywhere. I've also found that they get movies later than Comcast does OnDemand and if you don't have Internet through them there is no such thing as OnDemand viewing like other companies have (Comcast). It's by far the worst cable I've ever had and would never recommend them!

The DirecTV technician ** was very, very helpful. He stayed longer than expected, even though we weren't able to get my wireless mini genies activated. :-( I was really looking forward to that set up. ** is very knowledgeable about the services DirecTV provide. The only issue I'm having now is a note coming up, "wireless connection lost."

Very professional in every category.

Very happy with directv. It is a shame that Verizon blew it.

The whole experience with the sales rep, installment tech, and customer services rep was great. Have no complaints so far.

The experience in signing up and talking with the office staff so far was great.

You are a breath of fresh air. I just left Time Warner after they wore me out with outages and extremely poor customer service.

The first representative I spoke with on 6/8 told me I would be bundling with Frontier. I was told my combined monthly fee would be $89-91. I was on the phone for over an hour. Very confusing.

He was great and very helpful, answered all of my questions and offered help with anything else I needed.

I had an informative experience with the representatives. They were very helpful.

The process was easy!

Very helpful and friendly.

I would definitely refer friends to DirecTV.

Customer service - Great to work with.

Thank you ** for incredible customer service.

AT&T wanted me to bundle all my services with them. Quoted me half the price for TV service, come to find out U-Verse is not available in my area!

Every one I spoke to was very nice and helpful. I will recommend to all my family and friends.

Was willing to explain everything that I needed to do to set up to get DirecTV in my home, and make the apt. with the person to install it.

This is my first time having DirecTV and I can't complain one bit. Initial contact was great. Service was quick to answer questions and make sure I was satisfied. I would highly recommend this to those who need cable.

I'm very satisfied with everything DirecTV did for all my questions got answered. They changed the date to come out for me and they arrived on time. Did a beyond great job installing my DirecTV. I'm very pleased and happy. Thank you so much.

I like DirecTV better than other providers because I was treated like family by the representative I spoke to. The receiver and box were new and installed correctly for best signal. The prices are very reasonable and I would recommend DirecTV to anyone.

I'm sure DirecTV is a great deal. The staff will help you with any issues you have. They get a 10 in my book, but my issue wasn't with the staff. It was the installer that didn't want to do the job. Everyone has a dish and he's telling me that I won't get good reception. If that was the case why would 15 units on my half of the building have it? Also he wanted an extra $75 for u clamp brackets, so I canceled.

I know I made the right decision to add DirecTV as our family service.

So far I like the programing and picture quality but have only had for a few days.

New service set up.

Everything was handled quickly. All my questions were answered. Staff friendly.

** was extremely helpful, patient and knowledgeable. Great customer service!

Great install!!! The installer went out of his way to correctly install everything. I called customer service and was blown away by the absolute professionalism and courtesy that was shown me to me. I am grateful I finally made the switch from cable to DirecTV!!!

I haven't been more impressed by a sales or service team ever. For the impression to come from the same company is amazing.