DIRECTV Reviews

When I received my bill after one week of service, it was for $42.95. I then called DirecTV and told them that there was an error in my bill. The gentleman that assisted me told me that after reviewing my account (he saw where the other representative had noted), I was quoted $16.95 as they had to assist me several times in getting the installation taken care of. He then told me that if I cancel after 24 hours, it would be $480.00. I explained to him that at no time during the previous conversations was I told that $16.95 was incorrect; otherwise I would not have proceeded with the order. He insisted that they would charge me $480.00.

I don't think it is fair that I have to be the victim when it was apparently one of their sales representatives who messed up and misquoted me. This to me seems like a bate and switch technique. I did warn him that if I was charged, I would have the charges reversed.

After a year of having the bundle, our bill for all three services was about $200.00 a month and our bill was never combined like it was supposed to. My biggest complaint that I have is after a year, we disconnected our services with DirecTV because we had a 12-month commitment with AT&T. I got a bill from DirecTV for $280.00 for an early termination fee. DirecTV is telling us that we had a 24-month commitment but AT&T agreement only says 12 months.

I have had DirecTV services in the past and not once had to pay an early termination fee. I have disputed this charge with DirecTV but they are saying that the charge is valid and they even sent me a signed work order.

I feel that this company is very bad. I would never do business with DirecTV or AT&T again. It is a nightmare having to deal with these people for an entire year. I don't understand what gives DirecTV the right to charge me an early termination fee if we had a 12-month commitment with AT&T for the bundle. We had no agreement with DirecTV to begin with. I think that the most ethical thing to do is credit me my account for the early termination fee of $280.00.

We said "no thanks" and asked that the service tech stop doing the installation. The sales representative told us we would have to pay a $450.00 cancellation fee. After 1/2 hour conversation with a "supervisor" for Direct TV, we were told that the entire amount we paid would be refunded to us and the service canceled. Of course, that did not happen and we are still fighting to get our money refunded. The sales people from Direct TV lie to you about the services you will receive. Then when the service tech arrives to install your service, Direct TV counts on the fact that people will not question the service tech when he is installing the service. Then, they try to tell you that you have to purchase additional services. I would not recommend Direct TV to anyone! We are still trying to get our money refunded and we cannot get a salesperson to return our call! DIRECT TV is a ripoff!!

I also received in the mail at my old address a prepaid postage box to return equipment. When I received the bill, I had a Telco uncollected amount on my bill for $212.88 with no description. I called Direct TV and they said the details they can't explain; I'd have to call Frontier. I called Frontier and they said my balance from them is $0. I called Direct TV back and they said this was uncollected bills from my service. I reminded them that I hadn't had service for a month. They said I'd have to pay it because this was for usage prior. I told them this was a very large amount for just service. I asked if there were penalties for the cancellation. They said there was no cancellation. What's frustrating is depending on who you talk to, you get a different story. I am very disappointed in the service I received and the runaround. This is a large amount to just pay.

I called and tried to reason with them as I was still not working and on the road staying with friends in different areas trying to find a job. I had nowhere to have their service. I used my daughter's address for home base. I ended up canceling it completely and they have a $250 early cancellation fee which I told them I could not pay. They sent the bills to my daughter and I would send her a check for $10 to send them. I am still out of work and cannot afford any more than that on payments.

Today, I got a call from CBE Group asking me questions of my address and such, and would only give me the name of their company but not what they do and ended up hanging up on me. So I am assuming that they are collecting for DirecTV. But how can they send me to collections when I have been making payments on the bill? DirecTV has been the worst company that I have ever dealt with. Even from the very beginning, I would have to call them about the billing statement because with the promotion special price they gave me, the bill would always show the actual full price and talking with their representatives were a nightmare. I thought I would have a stroke every time I had to speak with them. You got nowhere with them, especially for foreign representatives. They were the worst. They would tell you one thing and 2 minutes later, no they didn't tell me that.

Very, very frustrating. I am still currently not working and cannot afford to pay more than $10 on the bill. I will continue to pay on it and maybe have to sue the collection agency for harassment since they cannot legally contact me and I have proof of paying payments to DirecTV; and sue DirecTV also I guess. What a **. I would not recommend this company or anyone like them to my worst enemy. Beware.

18 for leased receivers - you'll see that a 10 discount doesn't really help

2) Their whole home DVR package based on their new campaign is supposed to allow you to pause the TV in one room and resume playing in another room. In actuality, you have to RECORD a show in one room and pause it, go to the other room, find the new show on your menu, FAST FORWARD the show to the point where you were watching it in the other room and then resume; not as exciting as it is on the commercials and $200 to install and I'm out to dry.

Two very bad campaigns. Two very costly campaigns. Please advise what I can do

James **

After sending them back my equipment, they turn around on August 2011 and debit an account which I used back in February to pay a bill of $569.00. This is an outrage. I only received one bill and it wasn't for this amount or did they try to contact me about it. I never authorized them to use this account and my bank wont debit back my account or stop payment on this. This is crazy. There should be something I could do besides disconnecting my previous debit card that was used that one time. They should not be allowed to go back and use a card that you never said to use on debiting your account. Now I am out of all this money.

Direct TV is a hot mess. If you are thinking about getting them, please don't. It's a complete distress and they should have action against them.

Today, I log onto our bank account and they took the monthly fee, for service $66.70, out of our account. I called and spent an hour and 15 minutes with the customer service getting the issue resolved again. I was told that the amount would be refunded, but it would take 30 days to process.

I feel exhausted, angry, and taken advantaged of. Can a company legally behave this way?

They informed us that they had failed to bill us for a pay-per-view sporting event and a movie in September of 2006 but they could not produce a copy of the bill in which they claim the charge did not appear. Essentially, we should take their word that we owe them. After more than half an hour on the phone, we were told we could write to request an old statement. Of course, it will take more than 15 days, so they will have to go ahead and charge us. And if we see that in fact we do not owe that money, we can call back for a refund.

They offered me an $80 credit to "offset" their mistake. That still doesn't make up for free HD for two years. I refused the offer and told them to have it disconnected. She also informed me that I would be out the 22 dollars that I paid for "free" instillation. I cannot understand how a company can spend money installing a system (they are leaving the dish) and paying postage, and afford losing a 2 year agreement worth hundreds of dollars just to save $10 dollars a month. I am planning to complain to consumer groups and Clark **.

When we moved back into our house, the service was reconnected and the technician convinced us to upgrade to a DVR. We said ok, not knowing this would create a new 24-month contract. Of course, we would not have agreed since we were already trying to wait out our original agreements.

Finally in June, about three months before we thought our agreement would be over, we realized the early cancellation fee would be less than paying the high rates for DirecTV. As with others, we thought the fee would be around $50, but it quickly sky-rocketed to well over $80 and this was without HD, any extra channels and only two receivers. Further, their service didn't work at our house when it rained so we decided to switch to Comcast which would be phone, internet and TV for $125 a month and they don't have any early cancellation fee (something I was sure to ask about).

When we called to cancel, we were informed that the DVR triggered our account going to a new 24-month contract. We asked for that new contract or agreement or anything which showed that we agreed to a new 24-month contract. After a month, we were sent their generic customer agreement in the mail, dated April 24th (after our supposed new contract date). It also says that the early termination fee is only $15 and the monthly breach of contract rate is not listed anywhere in the agreement. I was informed that I should have called DirecTV to get that information.

The only option they give is to reinstate service to get the almost $400 in fees back.

When I called and asked to have it relocated, there was a fee and since I signed a work order it was a done deal. I didn't get a copy of that and he didn't verify with me. When I asked about my bill, the representative said to just ignore and that my first bill wasn't due until the following month. We will see what happens there.

I emailed three days ago with other questions on why my bedroom TV has a vertical white line that bounces everywhere; it's not even watchable. I still have not heard from anybody. I should have stayed with Cox; they have better customer service and english speakers.

Derek, Anna, Robert and Jessica were only able to follow company policy and lack the capability to think on resolving the issue. As a matter of fact, they kept saying, 'I am just following DirectTV's policy".

The additional charge will create an $84 annually in additional expense and over the life of the contract it will cost $168.

Until I asked to speak to a manager, my solution from customer support was to wait for the receiver to be delivered to the fulfillment company. I know it does not take 30 days for mail to be delivered in the USA.

I have never had DirectTV service in my life. Now I have to clear this debt collection off my credit report. I am trying to get my credit score up in order to refinance my mortgage. This is not helpful.

I have the "Checkout Summary" that I printed off when I started my service and the package sheet says $83.99 over 285 channels every premium movie channel included. The second year it says I pay $98.99. OK, this is what I agreed to via my checkout summary.

My first bill was $114, my second was $117, my last bill was $170 that they automatically take out of my account. After talking with two customer service agents and the floor supervisor, they say someone is going to call me back within five to seven days with a possible solution. They said that my bill was going to be $170 from now on, because I failed to send in a rebate that I didn't know anything about and they say that the 90 days has already expired so there was nothing I can do.

OK, if I made a mistake in some rebate policy, fine, but how about the agreement that we made for $83.99 a month? If I messed up previous months and didn't know the real deal, why can't I get the correct amount from here on out?

They said the only way I could lower my bill is to downgrade my package. This is not right, it's not what we agreed upon and I've got it on paper. This is false advertisement and misrepresentation and if there are other people who have been victims of this, I don't see why we cant get a class action lawsuit on them.

I called back and spoke to employee # **. And finally, she transferred me to Mindy of the Solutions Team (# **). She stated the same thing and requested that I fax a statement from my bank to **. Additionally, it was discovered that there is an added charge of 49.95 on my current bill in 2011 for a pay-per-view fight in 2005. I do not watch boxing. Mindy stated that the $49.95 will be taken off the current bill. And she stated that I will be given a 14-day extension by DirecTV, so they can review my bill upon getting my fax.

Days before tax-free weekend, I called DirectTV to schedule an appointment just to learn that they would provide and install them for free only if I contacted them in the first 15 days. Oops, I was late for 15 days and I would have to pay $309. They didn't even mentioned about a time frame when I asked them if it was OK to get a new TV installed free within a month's time; they said no problem and I had the right for free installation and equipment of up to four TVs whenever. I just hung up with a supervisor called Tasha, who refused to give her last name, barked at me, didn't even listen to me. Other DirectTV people's words didn't mean anything to her.

I wanted to cancel my contract but I signed for 2 years and they would charge $20 for each month. Tasha denied me of completing my sentences and nonstop read something from a fine print without even bothering to listen. This company has to close down, they are not good enough to operate and they are not ethical. Oh, also they told me that they would keep my credit card info in their file to be used against any debt I may have with them in case of a dispute without me agreeing. I could file a dispute later if I wish to do so, that's what she told me. I wish I had Googled their customer reviews and stayed away from these scammers.

I called again on 8-12-11 for a status. I was then informed that the reversal was denied because multiple charges had been made on the account and was not disputed. How many charges can you get in a less than 30-day billing cycle to dispute was my question. My question to them was I only approved a one-time only charge and they said yes that was fine and my card would not be charged again. I was checking my bank account to find out they charged my account 93.47. I did have another charge on for 22.19 from DirectTv that also was not approved. I have never had DirectTv and will never use them. I believe the customer service fraudulently mislead consumers.

It quickly after two months went up to $69 and now is $85. Sounds like a bait and switch to me. When I complained, the only way out was to pay early cancellation fee. I will be discontinuing service as soon as I can and I will never refer them again. Too bad as I was a customer for 10 straight years before moving to new address and never had an issue and was very happy. After three years with another provider, which only made sense to switch due to them having a package deal that included the only Internet available in my new area. But DirecTV sold me into switching back with the great pricing that was all a lie.

Shame on them!

I had a DirectTV put in my granddaughter's apartment in Boone, NC. I signed up for the basic service plus Internet. It appears that no one in Boone bundles with DTV. The only service that I've found is Charter Cable service.

I have, after listening to countless "options", been totally unable to find anyone who will understand or help. My granddaughter uses a cell phone, first problem. AT&T, Sprint, Century Link, etc. do not provide Internet to this particular address **.

Please advise me what to do. Cancel the Internet portion of the contract with DTV? Do you bundle the cable provider mentioned above? School starts pretty soon and she will be needing Internet service. Help.

Today I received a bill in the amount of $151.84. I immediately called DIRECTV and spoke to John (employee number: 618777) and Zander (employee number: 434940), who all told me they had no record of my cancellation. I told them I had been a good and loyal customer for years, and wanted $122.04 removed from my bill. I was told this was impossible. I then asked to be transferred to someone in the complaint or billing department. I was transferred to Angie (employee number: 400687), who told me there was no solution. I assured her I had cancelled my account as of July 1, 2011; I asked her to check my account, and she would see there had been no activity since July 1, 2011. Angie told me that she wasn't able to do that. Several years ago, I was away for several months. When I returned, I was told by a DIRECTV customer representative that I should have discontinued my account while I was away. So, I called DIRECTV; asked if I could get some kind of a credit, and the person was able to look at my account and see that I had not used the service. So, I know my account use can be accessed. By the way I received a partial credit.

I moved that is why I cancelled my account. I have had several real problems with DIRECTV, and their contractors over the years and up until now everything has been taken care of in a timely considerate manner. I have filed a complaint with the FCC, and I am hoping between the two agencies something can be done.

Upon cancelling with DIRECTV, I was told that there is a $480.00 early termination fee that I would have to pay. I told the representative that I completed my required two year contract with them, and she told me that since I upgraded to HD DVR, that started my 24 months over from that date. I was never told, nor did I sign anything stating that this was the case. I have all my original documentation that I signed from the installation. There is nothing on these forms stating that if you change your account or add things to it, this will happen.

I am outraged by this because I have always paid my bills on time; I paid a lot of money for their equipment, and only to find out it had to be sent back upon termination! For two years now, they have turned me into several credit agencies. This has greatly hurt my credit. I have spoken to several different representatives and supervisors on the phone, and I have also emailed the people needed to get this resolved with no luck. My outstanding balance in termination fees is $212.60. Please, help me!

Recently, DIRECTV went into my account without my consent. I had my services off for a while, and was making arrangements to get it back on. I am the only one in my household working; DIRECTV was a luxury, not a need. There were other bills that required my attention than watching TV. I spoke to someone about my account when DIRECTV sent me three boxes to return the equipment. He said the boxes were sent because they thought I was cancelling my services, since they did not receive a payment. I never called to cancel anything. I told him that I was going to pay as soon as I get the money. I asked why I was being charged over $600 when I owe only $239.57. They were fees that they charged for what? I didn't cancel anything. I was with this company over two years. I should not be on a contract that supposes to last for two years. He also commented that it will go into collections soon, but he did not know when.

All of these transactions took place within weeks. However, I got the biggest surprise on 8/8/11 when I deposited money in my bank account to pay DIRECTV. I was surprised that I had a negative balance. They have withdrawn $522.19 out of my account that I did not have. I immediately called DIRECTV and asked what was going on. I spoke to Denise, and she said a letter was sent that stated they will withdraw from my account within fifteen days from the date of the letter.

I admit it was my fault that I did not read the entire letter, but trust me the letter was dated for 7/21/11. I did not get that letter until sometime near the end of July. The money was taken out of my account on 8/6/11 according to my bank records (do the math). Denise told me that I would be reinstated within 24-48 hours, but I guess she meant with them, and not my bank account. DIRECTV should do what most companies do, send their defaulted accounts to a collection agency instead of going in to people's account without permission.

I called the DirectTV Customer Advocate (Sandy and Corey). They were trying to get the installation today. They were also going to credit the $75 fee on my account. According to Corey (Cust Service Advocate) the subcontractor has refused to come back stating the roof is too high. However, the installer admitted that he installed the 6 others dishes to the right of my roof (same height)... when we were looking at the roofs. The issue appeared for the longest time to be the $75 and getting them back out to my home. At the end of the day, after 5-7 calls about their progress to get the installer back to my home, is the height of the roof is a problem and there is a new regulation stating that they cannot go above 3 floors without a roof opening from inside the home. I took pictures showing the 6 other dishes and will wait for another to be added... then I will seek legal guidance. Any other as help would be appreciated at spgobilzsp@aol.com

So I got calls and they questioned the situation and they said they would send us out boxes so we could return the receivers. Well here it is Aug 8 and they took the money out of our account. It was unauthorized. I have been trying to get these prepaid boxes for months now. And now they tell me to fill out a form that they said they would email me... yeah never got that either. And they sent me a tracking number for the box.. not a match with FedEx. So I am out over $300 and cant get an answer on getting a refund and sending them their receivers.

I called Direct TV and after speaking to a gentlemen who basically said, "Oh well." I told him I wanted to speak to supervisor. He then put me on hold for over 10 minutes. I hung up and called back and once again told someone I wanted a supervisor. They sent me to someone who wasn't a supervisor. She basically, once again, told me "Oh well, too bad for you." I was finally sent to a supervisor who told me there was nothing they would do for me. I work for an attorney's office. I will speak to someone at my office.

Case No. 37-2010-00106109, Superior Court of the State of California County of San Diego, People of the State of California versus DIRECTV, Inc., A California Corporation. Exhibit A, on the last page lists most of the states in the USA being Participating States. Did the U.S.A. Conservative weighted Supreme Court rule against future class actions under "Binding Arbitration" technicalities with satellite TV too? "U.S. Supreme Court Okays Binding Arbitration Clauses Prohibiting Consumers from Joining Class Actions" with "AT&T Mobility LLC v. Conception."

On August 6, 2011, our account was charged $401.74 by DirecTV. Upon calling them, they claimed that our equipment was never returned and they refused to refund our account or try to locate the returned equipment. Since the USPS return label was created on DirecTV's account, we are unable to file a claim with USPS. DirecTV refused to file a claim with USPS. After researching online, we found out that this is very common with customers who close their accounts with DirecTV. There are numerous complaints to be found online about this scam by searching for the phrase "DirecTV Equipment Return Scam". Since the burden of proof is upon the customer to prove that the equipment was returned, customers are essentially helpless against these charges. DirecTV's business practices are unethical and should be considered mail fraud since the United States Postal Service is used to scam customers. We will not stop until this is resolved.

This was very inappropriate for someone that works in people's homes. I, as a mental patient on disability because of depression, suicide attempts and anxiety, do not like the fact that this technician is threatening me by knowing where I lived because he did my DIRECTV here.

I'm thinking how many other people he threatens this way. I have worked in retail for years and I would never threaten a customer by saying I did a job at your house and know where you live. That’s very inappropriate and not business-like. Also this was all put on Facebook.

We were constantly overbilled. Our first bills were $50.34 from AT&T, and $83.00 from Direct TV. That was $133.34 just for the first month.

Then from February to March, our bills were $83.03 from AT&T and $153.00 from Direct TV. That comes to $236.03 for that billing cycle. Then from March to April, a bill combined with AT&T and Direct TV was $190.96. Then the billing cycle from April to May was for $185.97.

Then from May to June, we got a combined bill for AT&T and Direct TV for $421.92. That’s a total of $1,168.26 for 5 months.

Direct TV claims we cancelled our service in May, yet we received a bill on June/28/11 for $79.27. Another bill from Direct TV came on July/28/11 for $160.60. The $160.60 is what they claim we owe. What we should have paid under the bundle would have only come up to $399.95.

Whenever we called, we were told that the bundle "had not gone through". However, we were told that it would be fixed. The same thing happened next month - we called and got the same answer. Two months after – nothing happened and we still got the same answer.

We finally had enough and cancelled the service. We incurred no penalty fees, because of the trouble.

We got a bill from AT&T for over $421.92. We called them and they told us on 8/4/11 that we do not owe anything to AT&T. We are actually entitled to a refund of $145.00 (which we have not gotten).

I got a call from Southwest collection agency today saying that they were going to take action against me for unpaid bills. I called AT&T and they told me that we owe nothing. I figured it had to be a bill from DirectTV.

We have spent 3 hours today with DirectTV. They insist that we pay $340.00 for early cancelation fees, because we canceled due to the overbilling. This is not our fault. AT&T told us it was DirectTV that was wrong. DirectTV insists it is correct. They are going to try to charge our credit card and take me to court.

We have spent a total of $1168.26 to AT&T and DirectTV. DirectTV insists that we owe them. They just informed us that all of the discounts they gave us are null and void and we will be charged for them.

We do not owe DirectTV anything. If anything, they owe us. AT&T admits the mistake and is sending us a refund for overpayment.

We however learned on our FIRST bill, we had been sold out to AT&T for Internet & Phone. Therefore, all we had with Directv was Satellite programming, and the bill was over TWO HUNDRED dollars! We have waged a war with this company since November 2009. We have a bill for every month, and not one month, is the same, and every time we call, they THREATEN us with charging us over $400.00 Early termination fee's. They tell us anything, and it means nothing, going as far, as having one of their own REPS admit, they lie to get buisness.

Currently, I am dealing with cancer and to have to deal with a company that is so FRAUDULENT in nature, is wrong! They have scammed more than 5 families in our area alone, that we know. It is time, someone, stops this, and makes them honor their word, their contracts, and stop their scams and bullying tactics.

I explained that I had been told that I would be able to cancel within the 30 days. They said that there was no way around the early cancellation fee. They said that I had been sent an email and signed the installation letter, explaining their policy. I accepted that I had the documents, but at the installation I did ask the installer again about the 30 day trial period. He said that he did not know, but it would be whatever I was told. I went round and round with the supervisor. My point was that the person who sold me the service did not properly disclose my obligations. This agent specifically gave me incorrect information which influenced my decision. My husband was totally against me making this change of provide, but based what I understood, I assured him that we could go back to cable.

The Direct TV supervisor said that even if there was not full disclosure, the email and installation contract made me responsible. I asked the supervisor to get the recordings that are always made, he didn't have a response to that. I told him that every company has the ability to make 'customer satisfaction' decisions. They can waive this fee, if they want. The supervisor just kept repeating that the contract was valid. I also argued that the cancellation policy should be very clearly explained at the time of sales. This policy is so severe, yet, their agents don't really mention it. Shouldn't that be a very important disclosure. It is things like this that cause class action suits. I called AT&T back, trying to get them to intervene. They don't take any real responsibility for resolving this issue. They should, since they solicited my business in their letters.

I went on vacation for 10 days and upon return had received the final bill in the mail...no means to dispute the bill other than the 800 number and the PO Box or email. But wait ... then, I found out that they had automatically deducted the entire final bill from my bank account without my authorization. A clause on the final bill said that if it wasn't paid within 15 days of the cancellation date that they would deduct fees from any account that they had on file. I never signed any authorization for this ... they had just used my account information from when I occasionally paid on line directly to them! I'm still trying to dispute the charges and the deduction without authorization. Consumers should know about these types of tactics... unbelievable!

The girl then proceeded to tell me the same thing that the rep told me. at this point i am begging for someone to just listen back to my call when i signed up so that they could hear the promise to me of the $62.63. she tells me that she doesnt have access to do that and puts me on hold for her supervisor. at this poiunt i have been on the phone with direct tv for 1hour and 25 minutes. the supervisor gets on the phone and tells me the SAME thing that the movie channels were ony free for the first 3 months and there is nothing she can do about it.. the supervisor said to me " well maybe if you had read your bill then you would have known" she then says that she is not able to listen to the tape either..

i eplained to her that if i wanted to pay the $117 bthen i would have stayed with my previous cable company which is better than direct tv because everytime its windy or rainy there is NO SIGNAL! surprise surprise. at this point i feel as if direct tv tell their poitential customers "what they want to hear" to get them to sign the contract. which by the way costs over $400 to cancel. Im am so dissatisfied with them it makes me sick. none of the reps i spoke with had compassion for what i was trying to explain to them. If i were there manager they would be fired!!! i hope that by writing this i help other people from getting taken advantage of!

We were recently contacted again by a different collection agency, AFNI, stating that we owe DirecTV. We called DirecTV again and spoke with a customer service representative. This time, we were informed that there were charges for five Pay-Per-View movies from 2009 (almost a year before being billed???). We asked to speak to a supervisor and we were told that she was the supervisor. At any rate, we again requested for an itemized bill. On July 20th, a statement was printed which states that the previous balance is $0 and that there is no payment due. There were no itemized information on the statement as we requested.

However on July 27th, we were contacted again by AFNI (even though my husband had already asked them not to contact us again). We were told that they have access to our DirecTV account which shows that we owe for seventeen Pay-Per-View movies. We requested that they send that information to us, but were told that they couldn't print it out (I asked if they had access to email???). We also told them that we received a statement from DirecTV stating that our previous balance is $0 and that there is no payment due. They don't have access to that information though. They stated that we need to send them a letter of dispute.

I stumbled across this website while trying to find a mailing address for my letter of dispute to DirecTV (it isn't easily posted on their website - imagine that!). After reading other customer's postings of the exact same thing happening to them, I am surprised that this "backdoor billing" scheme hasn't already resulted in a class action suit against DirecTV!

I told Frank that was not the agreement I made with the lady in July. We do not own a credit or debit card for the sole purpose of not having that kind of debt in this economy. Frank told me that it would not be reconnected unless we had either one. Shouldn't they have to explain to the consumer this important issue when you make the agreement to pay for reconnection? Is this legal? Can they just charge your credit card or debit card without your consent?

I argued for some time with this ** because I agreed to pay the delinquent fees in August and they went ahead and really disconnected my service and did not tell me. I am furious! We have been looking forward to having a TV since it has been a couple of months. My husband is dying and I wanted him to able to watch some television for enjoyment since he has to lay in bed majority of the day. I had explained our situation to the lady in July and June with the understanding that on August 3rd, I would have our service back.

I think they should have to reconnect anyway since that was the agreement I made. People were correct when they said that DirecTV has lousy customer service and no compassion even after explaining and agreeing. It would be nice if they had to pay for our service since they don't follow the agreement even though it was recorded. They need to teach their customer service personnel all of their rules and regulations so they can explain every reason for the options they have.

I said, "But your ads said it is free!". It is only free, it turns out, to "NEW" customers. That was not said in their deceptive ad, doesn't said it in their written ads. I spent half an hour getting frustrated. I am angry! Don't they care to keep my business? Why don't the ads say "new customers"? Is it a bait and switch deal, I called in and they pitched the deal to me? It didn't work!

I have been a good customer of Direct TV for 15 or 16 months on a 2 year contract. The service is OK, maybe not as good as cable as every time it rains I lose service for a half hour or so. You can bet that as soon as my 2-year contract is up, I will switch to my cable company. DTV ads want them to look affordable and a good company to do business with, yet this Sunday Ticket business is deceptive and unfair.

This is all fine and dandy, but it would have been nice to know this prior to signing a 24-month contract. Because I was not fully informed of all the little gadgets you need to fully use their service, I'm now stuck without OnDemand or must pay another $79. This puts start up costs over $100 when you include s/h for the other stuff they charge you for.

I am experiencing severe buyer's remorse and to make it worse, their customer service team puts accountability on the consumer to know what you need when you call. It never occurred to think of themselves as a customer and consider the fact that I may not have known that I need an additional Internet router to access a service provided by my cable provider. Time spent was unproductive, frustrating, and I feel taken advantage of. Going back to my cable provider ASAP.

Stay away from DirecTV service or you will get burned. They are terrible.

All the representatives we have spoken with say that canceling the service is not possible with a $150 cancellation fee that would be charged. We would like to cancel this service.

The initial DVR installed was having problems approx. two weeks after from bad weather I went without cable for about one and a half weeks, along with my other three bedrooms due to their distruction. I called direct tv and two tech's came to my home to fix the problems. Three hours later they couldn't figure it out and did not have the equiptment to pull more wire and the computer bonus module was bad, then telling me the problem with the DVR was that it was at least (4) years old, an (HR20 model) refurbished, that I needed the new model (HR24) and to call this number given to me and request it. I called and requested the HR24 model and was told that the tech's have them in their trucks, that it should have been installed initially, and that it would be mailed to me(not having cable again for a week). I recieved a different DVR by mail that again was the wrong model(HR21), trying to activate it by phone with direct tv was not possible, taking approx. an hour, was told a special tech would call me the next day to fix.

I called asking for a cancellation of my contract with the CRG dept., speaking with (aimie) ID # 439553 who went out of her was much sorrow, giving me 1) a 300 dollar good faith allotment 2) free movie chanels for months. I agreed and asked for two more rooms to be connected and made a date for installation July 31, 8am to 12 pm.

On july 31 at 7:23 am my home phone rang i was not able to answer it having a very sick two year old child to tend to, my from doorbell rang at 7:35 am, I answered the door asking the tech to come back at the 8-12 schedule. At 8:10 am I recieved a call from direct tv asking to reschedule the installation that was already scheduled for that day, and being told by direct tv (aaron shreeve) the tech. said it was 8:55 am when he rang the doorbell a I was using profanity's. At the time the doorbell rang I had a Private Investigator visiting who will testify as to his ringing the doorbell time and NO profanity being used tword him, then was told thet a supervisor would call me back and send someone else to install. NO call was recieved the entire day.. I then called at 6:10 pm to findout whats going on and was told again someone would call me back soon. At 7:30 pm I called to request a cancelation again, due to thie distruction of my home, the lost wages, the disrespect and use of old equiptment for Installation and the lie's that were used to keep his job etc. etc. etc..

I called and stated that the channels did not work and they said that they would fix that. This is from July 25 to 28, 2011. I received a new bill on July 28 and the amount doubled. I called again on July 28, 2011 and cancelled but I was told that since I started a new contract, I would have to pay $480 to cancel. I asked that since it was a new account and a new contract, why was the coupon not applicable. They had no answer. I again stated I wanted to cancel and was told that collections would be calling me. I spent 3 days on the phone and their customer service department must be rejects from Walmart as they don’t care or are totally out of it.

I'm on day 5 of trying to ensure my service has been cancelled, because AT&T, who I didn't even realize I would have to go through for internet, can't seem to cancel my service. No one from DIRECTV can help me. So I have to keep jumping through hoops to get this cancelled. I would not recommend anyone go through DIRECTV.

When I got my bill, I found that they had charged me $49.95 for the technician service. I called and talked to a supervisor who refused to refund the charge even though he stated that there should have been a third party authorization for the charge and there was not. The only thing they would do to "resolve" the situation was give me a credit for $10 a month for six months which I was eligible for and had nothing to do with the service charge issue.

The supervisor I talked to, Luis, acknowledged that I had been misled and still would not do anything but beg me not to discontinue my service.

The Technician arrived around 8:00 am on July 21st 2011. When I asked if he spoke to my Landlord as noted on my account he stated he didn't know anything about it. I then proceeded to inform him that the Landlord was ok with the installation of the Direct TV service but there were requirements needed for it to be approved by management. Requirements dealt with no drilling on the property and the placement of the satellite on the balcony. The technician stated he did not need to attempt to install the satellite dish, based on what I told him he knew the installation could not be successfully completed. The technician never evaluated my balcony or spoke to my Landlord; he stated that it was not necessary. He then stated that he would call his manager and inform him that my cancellation fee was to be waived due to the inability to install my service.

The following day I decided to contact Direct TV to make sure every thing was communicated correctly. The customer service rep stated that they would not waive the cancellation fee based on the notes posted by the technician. The technician apparently wrote that "the customer's landlord would not permit the installation of service". I found this appalling, that the technician would tell a completely different story in his notes. The only conclusion that I can come to is that he did not want to perform an installation that could possibly be unsuccessful. Due to restrictions on the placement of the satellite or the satellite not receiving a strong enough signal. The call was ended with the conclusion that my cancellation fee would not be waived.

I decided to attempt to resolve my issue with a different customer service representative. I called later that day and informed the representative about my installation appointment, and the technician. She stated that due to the fact that the technician was allowed to proceed with the installation but decided not to due so, I would not be charged a cancellation fee. She further stated that I was not at fault for the unsuccessful installation, that it was the technician's decision not to install my service that was the problem. The representative also stated she would add notes to the account supporting this statement. The representative also stated that my balance due should be waived by the time I received my final statement.

On July 30th, I decided to call Direct TV after receiving my final statement. I also checked online and noticed I still had a balance due of $143.20. I spoke to a customer serviced representative who stated I didn't have any notes on my account supporting any waived cancellation fee. I'm not sure if this is a tactic used to continue to charge the customer. After an unsuccessful 20minutes I was asked to be transferred to someone else that could better assist me. I was transferred to the retention department where another representative was of some assistance. He was able to find the notes supporting the waived cancellation fee. He added that some representatives are too lazy to look for them but all have access to view notes of different departments. He did offer to send out another technician due to the bad technician that was sent out and decided not to do the work. I informed him that this was a week and a half ago and I have since then had cable service installed. The representative seemed to be in agreement with me, that my cancellation fee should be waived. The problem is that the technician stated in his notes that my landlord would not permit the installation period. This technicality is what posses a problem for them to waive my cancellation fee. It's the technician's false report on what occurred that is keeping the cancellation fee in place. The representative stated that if I wanted to file a formal complaint I could due so via the Direct TV website.

I have decided to file this formal complaint not just with Direct TV but also with the District Attorney's office, the BBB and with Consumer Affairs. I will also be disputing any credit card charges that are imposed by Direct TV without my prior consent. I also find it disturbing that this is how a company would treat a good paying customer. After being told several times that my cancellation fee would be waived I hoped Direct TV would keep their word. Now I am being told different in order to be squeezed for more cash. I really hope someone at Direct TV will finally due what is right and waive my cancellation fee so I can move on.

Account # **

I received an email back last night stating that my dad didn't call the right phone number so subsequently we were ineligible for the credits. I referred back to my vouchers from DIRECTV and carefully read every word of their fine print. Nowhere does it say if you call the incorrect number you will be deemed ineligible.

I called and spoke to David, he was just an associate and he couldn't help me so I requested a supervisor and got Tony. As I was trying to explain the situation to him, he pressed some numbers on the phone and hung up on me. I called back and got Jessica in Colorado. She informed me if I called the (866) 443-8869 number, I could directly be connected to a supervisor so I called this number and it's an informational line only. I gave it a rest until this morning because I was very upset. I called again this morning and first got Victor who gave me Daniel, a resolution supervisor. I am not sure how he got that title because he was unwilling to resolve anything. I asked him to read the fine print and show me where it said if you call an incorrect number it will make you ineligible. He said it doesn't and since he had no proof after 10 minutes on the phone, he changed his story stating we were ineligible because my dad supposedly didn't give my account number. I informed him I refuse to believe big business over my own father because I know full well he gave the account number.

Daniel wants to put us on a list for future credits if any should come up. This is unacceptable. If they are going to look for reasons to make us ineligible now, why won't they do the same thing in the future? I feel he is just trying to shut me up but it won't work. This is a clear-cut bait and switch since there is nothing in writing that states why we are ineligible. I asked him to fax me something and he said himself he can't because there is nothing. He just can't and won't authorize the credits to be issued.

I called less than 2 weeks later to add 5 TVs and was told that this is not true. No one told me this. After speaking to 3 people, 2 of them were supervisors, the conclusion is I owe an installation fee of $504 plus tax even if their people made a mistake. Also, if I discontinued with them in less than a year, I would owe the full year. What a racket!

Here’s the longer version. I called and set up an appointment for service on a Saturday between 1:00PM and 4:00PM for 7 TVs. The installer called and woke me up at 7:45AM to tell me that there was a change and he was on his way. I explained I didn't live there at present but that I would arrive by 8:30AM. He also asked if there were TVs there. I said no. He told me to bring one so I grabbed a 19”in flat screen (Later another installer said that he violated company policy by changing my time of service). At 8:24AM, as I am driving to the new house the installer called to tell me he was there and that no one was there. After telling him I'm almost there, he again said no one was there. So I politely stated that it wasn't 8:30AM and I'd be there in time.

After arriving (I will shorten this), the installer entered and commented on the size of the house, groaned about one wall without a receptacle (he is an installer) walked outside and gripped about the "misty" weather. He said the former owners dish was high on the roof and probably couldn't get his up that far. He then went to the basement where he moaned about all the wires and express disgust that I didn't know how the wires were labeled (hey, its' a foreclosure). We walked outside in the now clear morning. He placed a call to his supervisor and proceeded to tell me that he couldn't do the install because there was only 1 TV (What?). Well, needless to say I replied, "I brought the TV you said I needed." We went back and forth. I insisted he do the service order as if he needed 7 TVs. Why would he tell me to bring one and why did he walk all over my house asking questions? He called someone again, came back and said he was going to pick-up another tech and he'd be back. I fell for that one.

I called him about an hour later and left a message. He called back and said I needed all the TVs. "So you lied to me? You left with no intention of coming back? How dare you!" Well, I made 3 different calls, spoke to several people. All I got from it was a wasted day and was told that DIRECTV uses sub-contractors on all their installs. I should have called another provider, but no, I needed more abuse. I called on Monday, explained everything (like they care) and obtained a new set-up date. They came out and by this time we had decided to reduce the TVs to 2 as we weren't ready to move in and the basement wouldn't be ready for my in-laws for a couple of months. Save money, right? Now these 2 guys set everything up. I had to call DIRECTV and redo my order for 2, not 7 while they were there. I was told by the person doing the change that all I had to do is call them when we wanted the other boxes and they would be out with them. I ask if there would be an additional charge. I was told no. The only charge would be the $6 a month on each box.

Less than 2 weeks go by and hubby decides to install the other 5. So, I called and explained what we wanted to do. Well, I'm told the connection charge would be $504+tax. What the heck? As the beginning of my rant here stated and 2 supervisors later, I'm told that there is nothing he can do. I asked for his boss. No one was available to talk with. Supervisor Richard had all my previous dealings with them on his screen so I said, "You can see where I changed from 7 to 2 TVs then days later, I wanted the other 7. Why would anyone do that if they had to pay an extra $504+ dollar?” Nothing seemed to register. Then I asked Richard, "Your company did not inform me of what charges I would incur by changing my order. I was misled by being told it would only be a $6 a month charge whenever I was ready to call you back out. So you are telling me I have to pay you (DIRECTV) $504 for your mistake?" He agreed that this was correct.

Well, I'm writing, calling and emailing them and thought I'd let you know.

When I called, I was told that even thought I had originally been approved for service with no deposit, there was an open balance at the address I was provided since 2003!! And they could not provide me with service. The service was in my brother's name as it was formerly his house and we moved into it. Mind you, different last names! I said, "Well, that makes no sense, we are a completely different family". They didnt' seem to care, so I relented and said "Ok, please refund my money for the equipment". But guess what, this is good. I DON'T QUALIFY FOR A REFUND BECAUSE THERE IS AN OPEN BALANCE AT MY ADDRESS!!

** is that all about! I am being charged for a family members bill! HOLY UNETHICAL AND ILLEGAL! I fought with them for hours and hours and I don't know what to do. I am now out $110 that I can't seem to get returned. I was told by the supervisor that their refund policy is listed on their website. Guess what, I printed out everything when I did the order. EVERYTHING and there is no refund policy listed anywhere, no where!! I'm at my wit's end. I don't know how to recover this money.

I have filed a complaint with the BBB, and I am contacting our State AofG and the FTC and anyone else I can think of at this point. I guess this is a blessing because now I won't have to deal with this company.

I also was able to make purchase on the internet saving cost to call DirecTV for assistance. I further commented that, if I had been able to order through the receiver then I could have ran up thousands of dollars in fees and never had to pay for the purchases until I discontinued the services was un-believable and I considered the charges fraudulent. I would not pay for something I never purchased, as any purchases I made were always in the next billing cycle and I promptly paid them.

Then I asked why my bill was so high and was told I did not sign up for the rebate. I told her I was not told about a rebate and when I signed up it said nothing about signing up for a rebate seperately. She then told me that I would have to sign up for the rebate to get my discount and I wouldn't even get the first discount til 4 to 6 weeks after I sign up for the rebate. Also since the $31 discount is only for the first 12 months of service, I won't get reimbursed for the first 2 or 3 bills I have to pay full price for. I asked to cancel my service and was informed I would pay hundreds of dollars in fees for early termination.

They sent me a form regarding a resolution of my restitution-eligible complaint letter determined that the early cancellation fee is valid, dated 7/13/11 and told me to submit the paperwork that states on the top "State Attorneys General Directv Consumer Restitution Program" within 45 days of 7/13/11. It goes to the following address: Directv Claims Administration, PO Box 28629, Santa Ana, CA 92799. I'm not sure if this is a valid form or if that is fraudulent as well.

I tried to write to the CEO to appeal to him and my email was returned as invalid.

Please HELP!

I finally told them that I would not pay another bill until they fixed the billing issue. So today I get a charge on my credit card for $657.14 for an early cancellation charge and equipment that hasn't been returned. When I call them to find out what the heck is going on...Of course I get some girl in another country that I could hardly understand and nothing got resolved...I finally talked to a lady named Helen in the US that said she was a Supervisor and of course couldn't resolve anything...she actually had the nerve to give me some PO Box to send a billing dispute to in Colorado with no possible way of tracking the letter I have to send and then give them two to three weeks to respond if they even will. I talked to my bank and wow, to my surprise...the customer service rep I talked to there had the same thing happen to him. I will never use or recommend anyone ever use their SHADY, SHADY service...

I agreed to a two year lease under false pretence. I order the service a little over a month ago and at that time I was informed that I qualified for the bundle deal which is the TV of a 225 channels and the internet. I was informed that the price for this bundle deal would be about $56.00 per month and with my first bill being around $74 and that I would receive one bill. Instead, I have received two bill of almost a $100 apiece from both Qwest and Direct TV. I have made attempts to resolve this issue and no one seems to know what to do to resolve the issue. I ask if this complaint could be sent to the corporate office about a month ago and have yet to receive a response but I have people harassing me regarding paying the bill instead. I would appreciate if someone could resolve this issue. I would really just like out of the contract without pay unless they can because I was tempted to bring about a lawsuit for fraudulence. Noted that the service is in my husband's name Mr. Tony Mitchell

I did call Direct TV complaints today at 5:30 and the response was a threat to basically cut off my service if I didn't pay the bill. She failed to acknowledge that I was told that I was supposed to have a bundled deal. At this point is asked if she could do an investigation regarding the account and she said she would but still included that I would be disconnected again not focusing on the matter at hand.

I feel we need to begin complaining now to prevent this from happening to anyone who has this or any other cable or satellite service. We pay to watch movies and other types of entertainment--not commercials as the case has been. I see more commercial advertisement than any movie or program on these channels I pay for.

Let's complain. We don't need another media billboard. We want entertainment.

When the box got there, I was unavailable. My husband let them install it not realizing it was the wrong model.

When I called that night, to see if I could get the right model, they said, no. They only had new models and the HD-23 was an old model. When I asked if I could return it, they said, yes, but I still had to stay with them for the additional 2 years they had tacked onto my contract.

Not happy with the model I had received and I was trying to come up with a WIN-WIN option. I called and asked if I couldn't get an HD-23, could I possibly return the HD-25 and get another HD-DVR. They told me, NO. They said the HD-25 was used since they had activated the card 36 hours. Gary then proceeded to explain to me that if I bought clothes from a store, I wouldn't be able to take them back. I'm not sure where he shops, but I wouldn't shop at a place that didn't allow returns. Can you imagine Costco saying, “We won't take back clothes”, when they have no dressing rooms?

His view was that the receiver was used because it had been activated 36 hours ago. My opinion was it was what I had ordered. It was within a reasonable time for a return or exchange. It was a leased receiver, and whether they exchanged it or not the only thing at loss here was my cost of $6 a month. My continued good will and whether I told folks that DIRECTV took good care of me or not.

My bill is dated July 15 2011 and the charges are from April 3 (13 movies) and April 7 (5 movies). The total bill is $306.06. I called them and asked them to take the charges off but they told me these are valid charges, service was ordered with the remote and stored on the card of the received that was returned to them a few months ago.

These are also adult movies and I should check with my family to see who ordered them. I told the rep that it was definitely nobody in my house, we use Netflix unlimited streaming for movies for $9.95/mos, never even considered ordering movies for $10.99 a pop. She told me to check with family. I told her that I just did, and my 2 and 5 year old told me they didn't do it.

My husband doesn't watch TV, he does everything on the computer anyway. I informed them that I would cancel the service. They said I would need to pay an additional $480.00.

WARNING SIGNS THAT WE SHOULD HAVE PAID MORE ATTENTION TO: At the beginning of this year we found out that they had been charging us for a 3rd receiver we never had, so they issued us a refund for an entire year of lease. Also, when we upgraded for a new receiver with DVR, the technician called me to let me know he was on his way. Half an hour later he told me that he was at the door but I wasn't living at my address. He gave me "my" address in California, I live in Virginia. DirecTV attached my name and account number to someone in California, sent a technician to an address I never live at looking for me!!!! They even asked me if I ever lived in CA and made me feel like I gave them the wrong info.

We called them and they said they will refund all of our money and make payment to the balance when we return their boxes. They would not let us go to the post office to mail back the boxes. They said they will send us some boxes back, so we could return them now.

They got the boxes back, and they refuse to refund the money back.

We sent the equipments back on Wednesday after the week it was installed. We have attempted to dispute the claim for charges of canceling a service that never worked within a 3 business-day period, but they refuse to cancel those charges based on their contract, which she did not sign, saying you must cancel with 24 hours of ordering it.

I thought consumer rights entitles you to 3 day Statutory Limits to cancel Technical Services. This is unlawful business practice of DirectTV. They also accessed her bank account through AT&T somehow and withdrew $200, again without her authorization.

The past 18 months have been ridiculous. I started tracking my bills carefully and even when I would be promised a $55.00 package (including rental fees for box and taxes), my bill would end up being $150.00 or more upon the very first charge after the change and would confuse me more. I would call and dispute the charges and the customer service representatives would give me a reason such as the billing days of the cycle, or there was a prorated charge for the half month or the last payment is added with the current month due to the billing cycle being missed, etc. They disconnected my service several times due to cycles overlapping and my being charged double, but they would say I was late, even though a monthly payment was made. Several times, my payments wouldn't credit on the days paid even online, and it would throw my account into the next cycle and then when I called, they would require the full amount over the phone to turn service back on with another $25.00 added to do so but my payments would not register from previous payments. It was ridiculous.

I finally called five months ago and asked to have the service disconnected. I made sure to call at the end of the billing cycle they had told me about, during a previous call. A month later, I received a bill online for $280.00 final payment with a disconnection fee of $15.00. I refused to pay it. I did not get or ask for service for the next billing cycle and I definitely didn't owe them $280.00.

Three months and several collection calls to my home later, they send me my first paper billing of $421.00 for past due amount and the cost of a receiver they never asked for during disconnection or calls, and it states on the front of the bill that in about 12 days from the date of the billing, they will debit my bank account using the last known credit card used on my DirecTV account to do it, if I don't send back the receiver they gave me. I talk to their collector and tell him I don't owe the money and he advises me to send the receiver back when I receive a return authorization box in the mail. I get a box in the mail 10 days later to send the receiver back, I send it back. I refused to pay the amounts billed. I do not owe it.

As directed by my bank, I contacted Direct TV to dispute the charges. I was advised that I would have to fax a statement from my bank showing that the funds were debited because I have no account with them and that this was the only way they would be able to find the debit. On June 30, 2011, I faxed the information as requested and requested a call back as confirmation that the fax was received. I faxed the information again on July 1, 2011, July 2, 2011, and July 3, 2011.

On July 5, 2011, I called back and spoke with Elaine, a customer service supervisor, who advised me that I have to wait up to 10 business days for a response. I asked 10 business days from when, and she responded from the day I faxed the information. I requested to speak with her manager or to give me a number to contact the department that I sent the fax to and she told me that the department only receives fax and that they don't have a number for me to call. After 52:45 minutes, she finally transferred me to her manager, Katherine ** who read from the same script. I asked to speak with her superior and I was told that he would call me back within 24 hours. I waited but there was no call back.

On July 11, 2011 (now 10 business days later), I called Direct TV again and spoke to a supervisor by the name of Mark. He told me that I just have to wait for the Mystery department to call me back. When I advised him that I have waited for 10 business days, he repeated to just wait. When I insisted, he hung up. I called back and spoke with another supervisor named Robert. He was unbelievably rude and he told me that there was nothing he could do and that I needed to wait. He also told me that I must have an account or they wouldn't have debited the money from my account. After back and forth with Robert, I finally hung up and called back hoping and praying that I would get someone else willing to help me.

I called back and spoke to a supervisor by the name of Shelly and she was a little more helpful. She asked me if I had ever let anyone use my card to process a payment or to make a deposit, I advised yes, my stepfather. She asked for his home phone number and I provided her with the information and she pulled up his account. She told me that the dispute had been resolved and that the Finance Department had issued a reversal of the payment, as of July 11, 2011. It could take up to 10 business days for the funds to be posted back to my account. Since I had to cancel the compromised card with my bank, I had concerns that the refund would not post properly, so I called the bank with my concerns. I was advised by my bank that the account associated with the compromised card was not closed. The card was blocked, therefore, when Direct TV reversed the charge, it would still post to the account. So I waited, and waited, and waited.

On July 25, 2011, I contacted Direct TV again, as this is the 10th business day. I spoke with Marshall ** and told him that the funds had not posted to my bank account. Marshall advised me, at that time, that he could not discuss the account with me since I was not authorized. I asked how they can deduct $633.50 from my bank account if I'm not authorized. I also advised him that I am not interested in the actual account and that I am only concerned with my refund. Marshall then advised me that he was not at liberty to discuss anything on the account. I asked to speak with a supervisor again. After being placed on hold many times, he came back and advised me that to have the $633.50 refunded, I had to fax a copy of the posted transaction with my name and phone number. I told him that I already did this and that I didn't feel I should have to do this again, as I was advised on July 11, 2011 that the charges had been reversed, and it would take up to 10 days to post to my bank account. He advised me that the Finance Department didn't refund me and the transaction never posted to my account because the funds were not available. I asked again for a supervisor and I was placed on hold for about 15 minutes to wait for a supervisor.

While waiting, I contacted my mother to have my stepfather contact Direct TV to see what was going on. She called while I was still holding for Marshall to find me a supervisor. When she called me back, she had a Direct TV representative on the line insisting that the funds were reversed on July 11, 2011 and should have posted to my account. While still holding for Marshall, I advised the representative on the phone with my stepfather, that nothing posted to my account. Finally, Marshall returns advising me that I must fax this information back to the Finance Department. I hung up from Marshall and continued to speak with the representative that my stepfather was speaking with. While speaking with the new representative, I used my cell phone to contact my bank again, as she insisted that it had to have posted to the account by now. The bank advised me that there was no post or pending credit from Direct TV and that the only transaction dealing with Direct TV was the $633.50 debit. The bank's representative also advised me that if they had reversed the charges on July 11, 2011, it would have posted to my account within 3 to 5 days not 10 business days. I hung up from my bank and requested to speak with a supervisor.

After 48 minutes with the new representative and my stepfather, a supervisor comes on the line to tell me that since today is the 10th business day, the funds have to be with my bank. I went over the conversation with my bank, as well as the earlier conversation with Marshall that the funds had not been reversed, and that I had to fax the information again, and wait another 10 business days for the above mentioned Mystery Department to contact me. I asked her to read the notes he left on the account advising that the funds had not been transferred. She stopped talking, then said that she can speed up this matter and asked me for my contact information. I provided her with the information again. I asked her where do we go from here, because it is now almost a month and the charges had not been reversed, pending, or posted to my account. She became quiet again and hung up.

After fourteen days, I called my credit card company. They then sent DIRECTV a notice. I have already set up another credit card for payment with DIRECTV. They credited my account, charged the other account and then cut off the service. I had to make four calls to them. They kept hanging up on me, or putting me on hold forever. I feel like I am in TV prison for the next two years. They have turned the service back on, but the damage is done.

Please help me to get my money back. I didn't use their service all these months, therefore, shouldn't be charged for it.

verizons response was "oh, the contract was for our equipment and service not Direct TV."

(the inital rep NEVER distinguished the difference)

thirty days to rectify this situation.

Federal Trade Commission

Since I was forced by DirecTV to return the three DVRs, I would like to be reimbursed for the money I paid for them, which was $762.33.

I have received an invoice of the services provided to me for that month ...I called them back and told them that I did not asked for the individual plan. And that I needed to go elsewhere to find a bundle package,.. They are still calling me to ask for payment when I have already cancel the service on the same week that system was installed.

After talking with a supervisor, we were told that the charges for 235.00 would show back up on our directv account in 72 hours. Within 48hours the 235.00 would be credited back to our checking account. They also promised to refund our 170.00 insufficient fees. Almost 7 days later none of these refunds have been made. My husband called today and was told that they just received the fax about or insufficient funds fees today. And the other money would be refunded in 8-10 weeks!!

Initial installation was scheduled 6/27/11. I was very excited about my new service. I have never been a Direct TV customer before, and felt that the service promised would greatly compliment my new television. When I had called initially, I had told the woman who had taken my order that I indeed did not have internet service yet and that I was unsure of all that Direct TV had to offer. I took notes on the conversation we had and felt like she helped me pick the right choice for myself and my partner. I was also to happy to hear that when I use the automatic bill pay service, I received "free HD for life"! I greatly anticipated the installation day.

On the day of the installation, the tech was at our residence for about 7 hours. I had initially greeted him and my partner was with him the rest of the day, as I had an obligation to attend. My partner specifically took time off for this service. It wasn't until the "completed service" that my partner was made aware that the free HD service we were promised wasn't being provided. The box and satellite were not HD compatible however, he had done the extra wiring for the HD DVR service we had expected (which included drilling a hole through the side of our new house and having sloppy wire everywhere). My partner had called me and made me aware of the situation and I had promptly called and was heading on my way home. When I had called to remedy the problem, I had spoken to several people before I had spoken the 4th person on that call who to had yet to give me a solution. Prior conversations I had had up until the point that I had spoken to the last person made it seem like the error was a simple fix and that we should be up and running shortly. While the tech was still at our residence, my partner was also told that the problem was a simple fix.

I was shocked to hear that the fault was mine because I failed to remedy the problem on the confirmation email, which reads like Greek to those who don't work for the company, that I had to pay for HD service. I then informed her of the promotion I was offered by the woman who originally took my order. I was offered "free HD for life" with automatic billpay. I also stated that everyone makes mistakes and surely when I signed up, the sales rep could have clicked the wrong box. The burden of proof was there. They had me set up for automatic bill pay at the time the order was made. Why wouldn't I agree to a free service offered at that time when I had already made the requirements. I was then told that there was no way to alter my order unless I wanted to pay for the service. I found that surprising because we were told by the original tech. that all we had to to was "swap boxes".

After arguing to the point of tears, I figured out that the only way to get the service promised was for me to immediately terminate my account and have my partner open a new one. Home at the time, I had handed the phone over to him. When taking his info, they never verified who's name was on the checking account. They had used my personal account for the automatic bill pay for a service that is in his name. This account is in my name ONLY and should have been verified before it was charged. We were then told that our service would be terminated by midnight and we would have to wait until 7-12-11 for our installation. My partner was also promised that because this is not a full installation and only the downstairs box had to be changed and re-activated, that the service would be fairly quick.

After a 2 week delay we were able to get service. We were told that the service would be provided between the hours of 8-12. My partner had taken off for the first round, and I had taken a half-day for the second. I am an independent contractor for a company. Taking time off is almost impossible. When I do have to take time on a scheduled day, I loose that day's pay and will not have the opportunity to make the day up. I was scheduled for a full day and was to be compensated $250.00. I awoke early and started getting myself ready for the day. I had figured that I could be on the road soon after they come. The tech had called me to inform me that he probably would not be around until 1:00pm. He was swamped with orders and could not fit me in any early. I had asked him what the work order looked like for us. We were told that we would be marked as a priority because of all the initial stress and after waiting two weeks and taking more time off, couldn't see why my morning appointment was the first to get brushed off. He told me that he was going to see what he could do based on the work he already was scheduled for.

I had called my corporate office to let them know that I was not going to be attending work today due to the mess your company had gotten us into. The tech had called to let us know that his first appointment had to be bumped back because of no adult present and he would get to me as soon as he could. When he and his co-worker had arrived, he tech was shocked by the work that was done prior to his visit. The work was sloppy and wrong. Cords were too short, and the upstairs box was never activated and needed to be replaced. Another issue that arrived was the promise of a internet connection to fully view the vast library of movies and programs. The connection could not be hooked up because, in order to do so, the tech would have to drill through our porcelain tile in the kitchen and run a wire to our living room. I had to call and get to the bottom of the problem and later was told that a wireless connection could have been done at no additional cost. When my partner had spoken to the sales rep, none of this was brought up as a potential problem, or a solution. I had to agree to have to piece of equipment dropped off and set up later. The box in our guess bed room was done completely wrong and had to get replaced by the second tech.

Is this the service you offer? Where is the promise to your customers? This was the worst experience I have ever had with any company. Lost wages. sloppy order taking, blame on the customer, lack of personal bank account security. This is ridiculous. I am going to continue to write to your company and give a buyer beware to anyone that wants to start a service. My last letter had not gotten me anywhere. The same confusion, inconsistency, and passing customers off like a round robin continues.

On May 26, 2011, we received a $420 bill for early cancellation. We called the next day (5-27-11) during the next soonest business hours, and eventually spoke with customer service representative 'Johnny' ID#**. He agreed to file a report on my behalf, stating that the early termination charges were bogus. We received another bill on July 5, 2011. We called immediately, spoke with Kellen who informed me that CSM Johnny's assessment had been overridden by a superior; and contrary to what I had been told up to that point, all replacement receivers did indeed come with a new 2-year service agreement. I found this ridiculous. I inquired as to why he was the first to claim this and then why I was not given any option to have mine repaired instead of replaced.

He informed me that there is no option to fix. The options were to buy a new DVR outright (he said the cost to be $300-$400), or receive a refurbished model from them, with a new contract. I was never apprised of these limited options. After finding evidence on Directv's website to support my belief that a replacement receiver does not require a new commitment contract, I decided to e-mail Directv support to ask if I was to replace a DVR who's service agreement was fulfilled with a refurbished model, and if it would enter me into a new agreement. The next day, 7-6-11, I received an e-mail from Directv support saying that they do not re-contract for replacement receivers.

We are a hardworking middle-class family. I find it unconscionable that a giant company like Directv has devised a vicious circle of faulty refurbished equipment and service contracts to entrap customers from being able to switch providers. Even their support techs insist that I would not get locked into a contract if I was to do exactly what I did; and yet, here I am with a $420 bill. Citing 'early termination' after being a loyal customer of 5 years, with no additions or upgrades for over 2, is a scam that I believe needs to be reported.

I am truly unhappy with this service. It sucks and I will be switching to another provider ASAP. I can not even watch TV and their troubleshooting is a joke. People do not get service from them. You will regret it. Dealing with the customer service sucks!

My installer had that order and came on June 30. He had everything installed and went to connect the single but was not able to. After about an hour with customer service, we were told to cancel that order 148624422 and create a new order 152507438. Once I created the new order per their instructions, I ended up with an HD DVR, HD receiver and a standard receiver. They would not give my second DVR for free. They kept trying to charge me for it. My installer arrived at 11 am. At 8 pm, we were told by the win back department that the installer should install the HD DVR, HD receiver and the standard receiver then I would have 14 days to call back and they would send me out my free standard DVR.

I called back the next morning, July 1, at 7:30 and was put through hell trying to get my free DVR. I was told that since I had activated my service, they could no longer transfer me to a win back department. Finally after speaking to a customer service manager, we came to the agreement that I would pay $175 on my credit card for the DVR and then receive $175 credit on my bill. They did issue me the credit but they also charged me an additional $92.45 for my first month's service and no one will issue me a credit. They stated that they can only apply my $175 credit to future bills even though they charged and issued the credit the same day. No one helped me.

I was on the phone with them on June 30 for over six hours and then again today for over two hours. I got shuffled from person to person and no one can help me. They won't even cancel their service with a cancellation fee even though I haven't even had their service for 24 hours and have had a horrible experience. Nothing I did was my fault. It was all by them and now I was charged over $300 for their mistake and they don't care. They won't help me at all. I am at my wit's end and don't know what to do.

My July 9, 2010 letter to Direct TV clearly outlined the dispute: AT&T applied a discount to my service without disclosing an automatic contract renewal with DirecTV. When I found out about the renewal, I immediately contacted AT&T who backed me out of the contract extension. What is most incredulous about this situation is that AT&T has somehow obtained a power of attorney on my behalf and signed me up for a contract renewal with DirecTV.

After pursuing a resolution of the matter with AT&T, a service manager named Jay ** told me, by phone, that he successfully backed me out of the AT&T-DirecTV agreement. However, DirecTV does not recognize the AT&T resolution and is still pursuing me for the early termination fee.

Four years later, I decided to sign up for DirecTV because it did offer a much better deal than Time Warner in my area. Nope, I am blocked unless I pay the cancellation fee for my husband's dead grandmother. This company has no compassion, no desire to work with individuals in bad situations and would prefer to leave a debt on the books than to develop a customer base. With every other company we dealt with when my husband's grandmother passed away, we had no problems and nothing but compassion and a willingness to work with us. Her lease, electricity and water were all in my husband’s name, and the deposits were all returned to us, even the lease deposit, though grandma died 3 months after moving in the home.

If they shut me off, they can leave it off! I feel this is worthy of investigation for deceptive practices. I have been instructed to send a complaint to their office in Greenwood Village, Colorado to the attention of AG Settlements. I will do this and pray they see the light in this case. However, please check them out before they do this to others. I see online it has happened to many others before me without great resolve. I don't feel I should have to pay this and don't want my credit, I have worked to hard to keep up tarnished. This is very frustrating having to call them every month. Especially when they do a two face on me. Nobody should feel they are being ripped off by a provider of services. Has DirecTV gotten too big for their britches or what?

After being placed on hold numerous times, I asked to cancel the account, which I was told would cost an additional $480 or so dollars along with fees applied toward the equipment I had. I asked her why they would charge me fees to return equipment that the sales person stated was mine and I was responsible for it's maintenance and would have to purchase a new unit at cost should it become inoperable. The rep told me no, I was leasing it. I told her that the sales person told me that it was my equipment and she said that I was lying.

She also said that the salesperson is required to tell me about the early termination fees and how to get a rebate, neither of which occurred. It's not that I would not pay what they are asking for the service, it's just I was promised a rate that they are no longer honoring and I cannot get out of a verbal contract they breached through non disclosure and failure to abide by the offer I was given. $480 + for early termination, or $270 in excess payments should I keep the package and continue at the rate they changed it to.

I retrieved the message when I left work about 11 a.m., luckily my cell phone provider picked the number up, upon listening to this message 4-5 times I called the number back, it rung 6 times and went into voice mail, I left a message advising a time mix up on his part, because I specifically asked for the time of 12-4 p.m., I never heard back.

I called customer service, after I waited 8 hrs. The response I got was we can offer to get you rescheduled. No one took accountability. I explained that were going to charge me $49.95 for a trip charge if I didn't sign up for their protection plan at $5.99 a month. I signed up, and then I was told this plan was for a year, I advised I only had 5 months on my contract, the representative said if I canceled it would cost $10 and the $49.95 fee was due. I had to take time off my job 6 hrs totaling $132, and to top it off the technician didn't even show up, and I don't have cable service. It's bad enough this company locks you into a two year agreement, but only guarantee's the 1st year of pricing.

When I tried this, opting to watch a NASCAR race upstairs as well as downstairs while doing chores, it did not work. The truth follows: You cannot watch the program in multiple rooms as the commercials clearly imply. You must first start it on the primary TV, stop it, then resume it in another room. This is in my opinion severely misleading.

The next problem is their claim you can instantly watch over 6,000 movies for free. What the consumer learns is three movies must first download, and the download is slow so if you watch it while it downloads, it buffers and keeps freezing, just like Youtube. When you try to get around this by downloading a few movies in advance, you quickly learn you can only download one at a time. So the claim of instant access is also bogus. I am impressed by DTV's customer service. I can't honestly say I've been ripped off, but I do believe they are blatantly deceiving the public with this Watch in Any room advertising. Something should be done about it.

I called DirecTV customer service several times during the course of a month. I was advised to try various troubleshooting routines (e.g. resetting the DVR, checking for signal strength using the Menu option) etc., all to no avail. I finally talked with one of their technical support representatives and he walked me through the process of determining whether the satellite was misaligned.

After making the determination, a service call was scheduled for a technician to come out to my home to test the equipment to rectify the problem. I was told that there would be no charge for the service call. The service technician came out and checked the internal equipment, took one look at the external dish and said that he would have to remount the external hardware.

He said that the initial installer didn't mount the dish correctly. A-over time, the dish had loosened and moved out of position. He explained that he would have to remount the dish and completely reinstall it. He installed a heavy-duty metal pole on my privacy fence and secured the satellite with additional hardware. Presto, problem resolved. The technician also explained that due to the improper installation of the dish initially that there would be no service charge. I signed a copy of the work order (which specified that there was no charge).

Lo and behold, I received my June bill and it is abnormally high. After viewing the itemized statement, I see a charge of $49.95 for a service call. I promptly contacted customer service and spoke with a representative by the name of Tasha. She had a heavy accent and it was difficult to communicate with her. I asked to speak with a supervisor and she transferred me (after a lengthy hold) to someone named Shekina.

Shekina proceeded to tell me in a very haughty tone that the $49.95 was a valid charge because I didn't have a service contract. I explained that I paid for installation during the initial install at my home. I stated that it wasn't my fault that they sent an incompetent technician who rushed through the process and installed the hardware incorrectly.

She proceeded to tell me that it was a valid charge and she would not (not could not) remove the charge. When I asked to speak with her supervisor, she told me that she was the highest escalation point at the call center and refused to transfer me. I also explained to Shekina that several representatives (including the technician that came to my home) had stated that I would not have to pay for a service call. She proceeded to tell me that since none of the representative bothered to document the multitude of calls that I made regarding the problem, that I was out of luck.

One of the technicians did give me a three-month trail to DirecTV's HD Extra package. I asked Shekina, "Why would anyone give me a free trial if I had not contacted the call center for assistance?" She stated that she didn't know. She offered to give me $10 off (I don't understand why). I told her that $10 was not acceptable since the charge was $49.

After repeatedly questioning Shekina, I was told that my only recourse was to write a letter to the office of the President. She would give me her identification or last name. She also cautioned that if I cancelled my contract that they would charge me $400. This is the second time when I have received unprofessional customer service from DirecTV.

I left Comcast to sign up with DirecTV. It was the biggest mistake of my life! I will never, ever, again subscribed to DirecTV. I will never recommend them to my friends, associates, or enemies. I have worked in customer service for more than twenty-five years and have never encountered such dismal and unprofessional service. DirecTV should be ashamed. I am going to post my experience on Facebook and Twitter. I am also writing a letter to Michael **, whom Shekina said was the President of the company.

The supervisor told me, "I am sorry he gave you the wrong information." They insisted to take the $50 and when I told them that I will discontinue the service forever, they told me that I have to pay $300 for disconnecting the services. Now, they are like any other company false advertising and once the customer signs up, they charge and they don't stick by their word and say "I am sorry." That is not going to do anything for me or any customer that they lie to. I hope that the Consumer Affairs publish this and let other customers know that they are fraud.

We were also charged again for a college basketball game from a couple of years ago. I have not called DirecTV to dispute the charges, but I am 100% certain that we already paid for these movies and game, and I am being asked to pay for them a second time. I should also note that ever since we cancelled our DirecTV contract, we have received numerous calls from them about reinstating our account. I want to dispute these charges and refuse to pay for them. Tomorrow, I intend to contact Verizon and PPV to see if they have any records of these purchases.

I am being asked to pay for the same purchase twice. If I knew that it would be so difficult to deal with DirecTV, then I would have never signed up with them in the first place. To be more specific, I had a very hard time cancelling my contract with them in March 2011 and I am still receiving bills from them.

Food and Gas - What am I to do?

Seriously, I've read so many complaints about this. How can this keep happening on a daily basis?

Basically, they are complete liars, and nobody there I have ever spoken to can figure it out. Then they proceed to tell me they will give me $100.00 off my current bill, which keeps growing as I refuse to pay them until they follow through with their agreement. Well, they are completely horrible to deal with. You can't make a call to them to rectify anything, because they transfer you from person to person trying to figure something out. Heck, they did it!

I don't have time to stay on the phone for an hour at a time, most people don't! They need to straighten it out, and if not, pick up their equipment and forget I ever had services with them. There are too many others out there providing service!

They keep telling me that when I upgraded my equipment that I agreed to extend my contract for 24 more months, and I tell them that is a lie and to prove to me that I agreed to that. So far, they have been unable to provide me the proof. I will be reporting this to whoever I need to to make sure DirecTV feels my pain -- the FCC, BBB, Attorney General and whoever.

A man gets on the phone and is rude from the start. He said with no documentation, I'd have to pay the $100. I advised him that the representative I spoke with 30 seconds ago said $50, but again, he said there was no documentation about this. I advised him I have phone records showing the date, time and length of the call to their company and this man said, "How do I know you called into us, maybe you called about a different account or let someone use your phone." Really? I am lying about all this? I would spend my time making up stories to call into Dish about? I was still angry, so I decided to cancel. He said fine, and that there would be a $95 disconnect fee on top of my normal bill, and we ended the call.

About 5 minutes later, I called back to try and talk to someone else about the situation. They then advised me my account was cancelled and I'd have to pay $50 to restore it and $100 to move it. Why would Dish want to lose a customer who has paid them every month for over a year over a moving charge? I feel they are misleading. Why should I have to "qualify" to have my service moved? Doesn't my continual payment of the bill qualify me enough? I will never use their service again, and I hope others will see this as a warning of the bad service they offer.

Two days before the scheduled install date, DirecTV called me about the site visit verification. I explained, again, that they were calling the wrong number. The staff person assured me she would take care of that. One day before the scheduled visit, DirecTV called me again to verify the site visit. Again, I gave them Ruth's number. On the day of the site visit, the dish installation person called me to make sure someone was home for the install. I explained the whole thing again and gave him her number. Two hours later, the driver called me again to say he was running late. By that time I had given up any hope that they could get the correct phone number on their records, so I just said ok and called Ruth to make sure she was home. I believe the installation date was 4/3/11.

On May 28th, I opened my VISA bill to make the payment. On it is a 4/11/11 charge in the amount of $862.66! I called the company, went through the lengthy process of getting a live person on the line, and was told that she could not find these charges anywhere. Therefore, I needed to complete the dispute form that she emailed me and fax it back to the fax number provided. I had that completed within the hour. According to the instructions and to the lady I was speaking with, they needed to get back to me within 10 business days, which put the date at 6/10/11.

I called on 6/9/11 in hopes that perhaps it had been taken care of, but it had not. Again, the very long time it took to get a live person on the line was incredible. The recording obviously doesn't recognize Ruth's phone number, and would only repeat my number as being the one that they "see I am calling from". When I finally got a live person, she had no idea what I was talking about and I had to explain it all again. On 6/10/11 I called again. After having to explain everything again, I was told that it is a matter for the Financial Dept. and that they would return my call on that day. I asked if there was a job number, or anything, that I could refer to in case I didn't hear from them and had to call back. She said there was not. Needless to say, they never called.

Now, by this time I had spent a lot of time just trying to contact these people. Between jousting with the recordings, completing the required fax information and sending it to them, and the time I spend sitting on hold, it had already taken hours of my time. And still, no one knew what I was talking about. Okay, today, 6/11/11, at 8:20 AM EST I called the DIRECTV phone number listed for this area (877-510-7525). The recording said they were not open on weekends. Then I called 800-531-5000 and went through the recording again. When asked what I wanted I stated "billing questions". There was a lot of squealing on the line, then another recording that said, "We're sorry, your call was unable to be completed. Please hang up and dial the toll free number again." I did call again and got the same results.

8:58 AM, I called 800-347-3288 in California. This time, in order to avoid such a long argument with the recordings, I simply pushed the button for new service. Within 2 minutes I had someone on the phone. Her name was Shannon, and I explained most of it again before she agreed me that it was a matter for the billing department and that she would transfer me. After a while, the recording came back on and I was right back to the same beginning menu.

9:10. I called back. This time I spoke with Shone (and I did verify the spelling). I told her that I very much needed to speak with a supervisor about the matter. Of course, I had to explain most of it again before a supervisor could be summoned. She came back on the line after a while to say that she couldn't find this charge anywhere and to ask if the charge on the bill said DirecTV "service" or DirecTV "hardware". It says service. (There was no hardware involved with the exception of the dish.) I'm back on hold again.

9:20. The supervisor Raphael (spelling verified) came on the line and asked if the VISA bill said DirecTV "service" or "hardware". He listened to the whole story. He put me on hold, then came back to say that there was no information about this dispute on the account. Probably not, since I don't have an account with them. There was also nothing on Ruth's account which apparently is still carrying my VISA card information with it. Raphael said that the fax had probably not been received. What a surprise that was! I would have to call back again on Monday. He also suggested that I simply go through my financial institution "which is the way they prefer it". End time of that call was 9:38.

It is now 10:24. I've spend another 40 minutes sending this to you, and going through the user guide of my fax machine looking for a way to receive a transmittal sheet when a fax is sent. I have been unable to find it, and I don't know enough about the machine to print numbers dialed from stored memory, etc. I will refax it, though. And I will call my financial institution on Monday. I think it's a very sad situation that the business world has gotten so big that the average person cannot even begin to deal with them because we have no "clout".

I run a small seasonal business out of my home. This is the time of year when all things begin for the season and I really don't have to time that it takes to get any results from this company. The stress alone at not being able to get any answer at all is really starting to affect me after all this time. I've done all that I was supposed to do and more, and although I have kept my patience, I'm starting to crack.

I do not have $862.66 to send to a company that I don't use, and who has obviously either mischarged me, or more likely put someone else's charges on my bill since none of the dates match. I am quite angry at how absolutely impossible it seems to solve what I consider a simple matter. They can't find these charges anywhere and one woman actually asked me if I was "sure" that my credit card had been charged by them! These days, it seems that the average person has nowhere to go for help when it comes to the giant companies that actually do make mistakes! Very, very frustrating.

They refuse to reverse the charge, even though I did not have the equipment in my possession, and NEVER rented a pay-per-view movie in my 10 years as a DirecTV customer. The phone line hookup that is necessary to rent movies interfered with my DSL internet service, so we disconnected it -- thereby disconnecting our ability to order PPV movies. The only way we could order movies was by telephone, which incurred an additional $5 service fee, so we chose to not use this feature. Despite this, DirecTV insists that we rented a children's Disney movie in an adult only household in 2004, on equipment that was not in our possession, using a technology that we had disabled.

Do not use DirecTV! We only kept them for 10 years because we are football fans and put up with HORRIBLE service, outages, slow customer service response, and outrageous price hikes for the "Sunday Ticket" service. But when our service went out during a snow storm this year, and we missed the Super bowl when our dish became covered with snow and didn't get our service back for over a week while we waited for it to melt, we reconsidered whether Sunday Ticket was worth putting up with this dud of a company and switched to Comcast. This company is HORRIBLE! ANY provider is better. Do not give them your business! No TV is better than DirecTV.

I asked what the amount due was for and she informed me it was for movies purchased in November 2004 that they "found" on a receiver card when they got their equipment back. I asked why I should pay a bill without any kind of backup nor bill from them. She stated I could just let it continue to go to the collection company and just ignore it. My request again for an itemized bill was ignored, saying that I could not have one that it wasn't there. So I paid the freaking money but still am unhappy with the service I received from DirecTV. They want their money yet don't want to back what they are supposedly billing me for. Just another big business ** the people. It's not the fact that I owed money, it’s the fact I was not presented with a statement so I could pay the bill. And to put it to collections for a 30 day bill that was never sent is stupid. I will never utilize their service again nor refer anyone I know to them.

I specifically asked the Best Buy people if this would extend my service contract and was told no but that if I got a free one from DirecTV, that it would extend our contract. So I asked him if he would call DirecTV and confirm that statement. He called DirecTV and informed me that it would not extend my service contract.

When I got home and called DirecTV to activate the receiver, I told them that I would not activate it if that extended my service contract and was told that it would not. When we left DirecTV, we returned all receivers, even the two we had purchased for about $500 total. For the past year, they have been trying to collect using their own in-house collection agency along with a "so-called" law firm (which I would be surprised if it is not also part of the fraud) which now says that I owe $469 but offered to settle with me for $220.

Settle what? I don't owe them a dime. They are scam artists in my opinion, and I would never do business with them again. I'm going to tell everybody in my church to stay away from those frauds. These guys need to be exposed. They are preying on the public.

To my surprise, not only I had to return the receiver I thought I purchased to own, but also they are charging me $300 for early cancellation fee though I had been their customer for over three years! I argued with the customer service that I would never agree with the 2-year extension if I was informed of it during the activation. Finally they sent me to their Property Retention Department and this rude-talking reps told me that this 2-year automatic extension in the service agreement when I signed up their service. This really pissed me off. This clearly is a scam.

They dump the cheap HD receivers to the market (termed it as refurbished) and bait the existing customer to hook them up for contract without their acknowledgement. The worst part of it, is you can't stop them from charging you since they have my credit card on file. I am sure that I am not one only into this. I am going to file a complaint to BBB and may be my state attorney general.

I then asked why I was paying the extra insurance each month if I couldn't get defective equipment replaced. Not one representative would answer this question, they would continuously tell me that it was a remote issue or I needed to clean off the front of my DVR. After fighting with this company for several months, I canceled my contract. The fees were less stressful than dealing with the DVR and the representatives. DirecTV then took it upon themselves to debit my account for $150 without my authorization or knowing they were doing so. This then caused my bank account to overdraft and I had to deal with those issues. DirecTV is more of a headache than it is enjoyable.

DirecTV reception has been spotty and billing would be comical if not such a pain. I of course, never got my "$29.99" promotional rate; it turned out to be closer to $50. I didn't get the promotion at all the 1st month, because "it takes time to set that up". That was an obvious lie, later proven when a telephone call resulted in an immediate adjustment to the fee, visible when viewing my account online. Now DirecTV wants to charge me over $70 for their basic service. I got them to reduce it to $55 last month as an extended promotion, but one month later it's right back up to $70+

The sales rep. was very nice and tried very hard to keep me as their customer. He offered me a two months promotion period and I paid only $10 dollar per month for these two months. He told me I would end up paying more if I cancel the service right away because of the earlier termination charges. I could cancel the service after two months and pay a minimum termination fee.

I was very happy with their consideration and did cancel the service two months later. The customer service person was very nice at the time when I called to cancel my service. He gave me the final figure of my bill and I paid with my credit card. It looked like a happy ending.

A month later, I received bill from them asking for more money. I called and was told that the promotion was taken back because I cancelled the service. I owe them the money for the difference between the regular price and the promotion price for those two months, according to the Direct TV policy. I told them that since they did not inform me that the promotion would be taken back if I cancel my service within a certain time then I would have cancelled two months earlier.

Nobody told me the promotion will be taken back at the time I cancelled my service, therefore; according to my policy, their policy is invalid. They sent my case to a collection agent. They called and I explained my reason. I have no problem paying them at all, but it is against my principle to do so even if I knew that my credit score will get ruined because of this. Stay away from them, as far as you can.

Each time, I am told that they have forwarded my inquiry to 'management' and it may take them 10-14 business days to complete their research of my account. I wonder now if DirecTV is deliberately putting a delay on this so that I will be late in my payment. In my last e-mail to them, I have advised them that I plan to call them every day this week until my bill is amended by the 21st, which is the last day for me to send payment. This has been such a disappointing experience.

How can they say that? 9 years ago? I advised them I never ordered x rated movies and each time I did get movies, I had to go online and order and prepay for them or call it in. I don't understand how they can bill me 9 years later. Can they do that?

They also stated that the movies were ordered via remote control and I wasn't hooked up to a phone line? Figure that, I just don't understand hence they wont credit me for it. I don't have records from 2002 to go back to research if I was billed previously. How can I get this rectified? I know it's only $20 but still it's the point of billing me from 2002.

My bank’s dispute department never disputed the case because they saw that DirecTV had refunded me $335.00 so in September, my bank deposited $32.34 in my account to cover the rest of the $367.34 that was originally taken by DirecTV and that was it. Now I am receiving collection calls. I spoke to representatives at DirecTV telling me I was refunded twice and my bank had the money. I allowed DirecTV to speak to 2 bank representatives and they were told the same by both, only one refund went back into my account.

I was told, but the representative at DirecTV said that my bank was holding the money and they had it. I was also told I am being recharged because I filed a complaint with the BBB instead of leaving it alone. I thought it was my right as a consumer to file a complaint. I have bank statements, the original BBB complaint along with DirecTV reply. I don't understand. I faxed them my bank statement so they could see only one refund hit my account and I am being harassed for money I never received!

I am mentally and physically ill. I just got out of a hospital for heart problems on Wednesday and getting calls from a collection agency on Thursday regarding this is nonsense.

When I called Mike, his voice mail is full. Crystal, the assistant, recently claimed voice mail issues but ironically on the phone referenced the referral issue which was on her voice mail only. In researching, BBB has a rating of an F for this business even though they are not registered as a BBB-approved business. I wish I could take back my conversion from Cox to this horrible DirecTV/Qwest combination. Mike also told me at the time of contract that I would get high-speed Internet ranging from 20 to 40MB. My area for Qwest supported 7MB. Since then they rolled out 12 then most recently 12--but that is an extra charge while Mike had told me my speed would rival Cox. Do you know Cinema Plus can't even download a movie fast enough to watch it due to the extremely slow speeds without several stops/interruptions? I work from home and this has impacted me greatly as well.

My advice to anyone/everyone, check out the business before you commit--even if you are wandering at a festival and approached, or called on the phone or whatever. This experience has jaded me forever and taught me very valuable lessons.

The service man came out and installed the dish, but left without providing us anything more than one station. We called many times and eventually (twenty days later) got the 60 stations promised for $29.95. Then we got an email saying we were billed $70 per month for the expensive package we did not want! I have called to make sure they corrected their files and billed us correctly. They keep saying we set up the expensive package and then say they will correct our billing but they never do! We are still being billed $70 per month. I called to cancel our service since it's so horrible and we spend so much time on the phone. They say they will charge me $440 cancellation fee.

This organization is a horrible scam. Stay away from them. It's the only business I know where they do not have to provide a product for the money they charge you and refuse to refund when they provide a defective service.

This resulted in a 60 dollar a month increase and I want either the 92.39 monthly rate for all the channels or I want out of the commitment with no penalty to be paid by me, because a promotion should have been on the confirmation statement and I should not have been misled by the sales rep . on the phone.

I called their rebate department to see why these credits were not on my bill. They informed me I had to accept the rebate. So I did I went to the site the representative provided me and accepted my rebate. The only amount I saw was $26.00, there was no $5.00 amount. So I called back and spoke to someone in the cancellation department who credited my account and said the issue was fixed. I got my bill this month and it is not corrected so I called them again and they said because I spoke to a representative my rebate is void. This is illegal and they are lying to consumers. You are not informed about the rebate until you get your first bill, and by the time you get your first bill, it is too late to cancel.

We then told them we were not paying the bill because we did not order the movies. They said that they were going to use our bank card information they had on file and take it directly from our account! We immediately cancelled that bank card. My son-in-law was at our house when we received the bill and said that when he cancelled DirecTV last year, the same exact thing happened. Only he didn’t look at the bill and they took the money from his bank account. I then searched the internet only to find out that this is happening to hundreds if not thousands of ex-DirecTV customers across the country! The company should be thoroughly investigated and the customers who were robbed must be given back their money.

When I received my April bill I was being charged for movies from the prior owner. I call DirecTV's customer service; that's when I found out they extended my contract. I told them that if they told me that up front I would have never activated the TiVO DVR; they were not cooperative at all. I'm now stuck with a bill for movies I have not ordered and a 2-year contract. I've been a loyal customer with Direct TV since 2007. They have also lost a loyal customer.

When DirecTV said, “I'm sorry to hear that we lost your business due to pricing and technical issues.” I am very upset. Today I once again tried to speak with a supervisor on the phone and was told by customer service girl who was very understanding that she could only email her supervisor and that her response was that I had a 24-month contract. I asked who I could write to and hence the above contact address. I have written a letter to DirecTV, but I feel it is vain and so I am contacting yourselves, I hope you can resolve this.

I was left paying a bill I am no longer receiving a service for, due to the fact DirecTV service I could not depend on. I don't think it's fair to be caught up in a 24-month contract if the service does not live up to its expectations. I work hard for my money and can ill afford to pay this outrageous amount when I have to budget my day to day expenses. Again I stress, I was not aware I was in a 24-month contract, especially as the price increased after one year.

Not only are we out of the courier fees, we have overpaid them per their ambiguous contract via Global Direct. In addition, DirecTV makes their bills so complicated you don't know if you’re coming or going. These people are cons. We had Quest service at our summer home for years (which we still have) where we had two landlines in which one never worked. We called them numerous time to fix the problem, which they didn't and still continued to bill us. They state we owe them over $700.00. When we switched to charter, the installer stated that the wires in the box were not correctly connected, Quest did not have a clue on how to install and/or fix the problem. These entities base their billing on threats and extortion. Mentally, this has been very disturbing and they are violating the federal fair credit reporting act to continue their assault on consumers.

I was assured, repeatedly, that there will not be early cancellation fee in my case - when company no longer provides the service I subscribed to. It sounded logical and fair; I closed the account starting April 1st 2010 and returned the equipment. Several days later I noticed $427 cancellation fee charged to my credit card, without any warning or my authorization. I protested. Citi bank was able, somehow, reverse the charge, but this is not the end of the story. Now collection agency calls.

"Also, I understand that you were told that no cancellation fee would apply to the account. I truly apologize for any misinformation you were given. I have forwarded this feedback to management about the agent you spoke with for this issue to be handled internally." More than apology I need this outrages fee waived.

Again, I was told every thing was caught up. A little over a week later, I received a call saying I had a past due bill of $94.00. If I didn't pay I would be shut off. They told me there was nothing showing that I had payed a $21.00 past due bill but it did show where I was Shut off and turned back on. Once again I had to pay them this time the $94.00 once again. The lady told me my bill was caught up to date not to worry any longer. Now, it is the first of March, I hadn't received any bill yet for February or March showing me what I have paid or what I owe.

The first part of March, I receive another call stating I had a past due of $37.00. Once again, I pay or get shut off. So I paid with the lady saying I was paid up until April, wait for that bill and pay it. April comes and I don't receive a bill so I call Direct TV to find my bill and the lady on the phone tells me I have a past due bill of $137.00 that needs to be paid or I will be shut off. My bills have all been paid to Direct TV from day one of being a customer of theirs. But they told me that I didn't pay 3 months out of 6 before the initial $54.00 past due. If this was true, why didn't any other collector tell me this. It's now the 27th of April and I have not gotten a bill yet. Although I have asked repeatedly for one.

Please help! I am a disabled vet trying to live at 100% below poverty standards and can't afford this **.

Customer service agent named Georgette said that she will put through the closing out of account and a refund will be generated. On 3/21/11, I received another statement with adjustments made of $300 on my account showing return of equipment. The balance now is a credit of $215.55. So, I called again on 3/25/11 and spoke to Ana. She said that this credit will go back to my MasterCard because that was the initial place of order for set up on the DirecTV and first payment.

I asked when will this credit hit my MasterCard and she stated that it would be on 4/15/11. On 4/21/11, I received another statement and the balance is still showing a credit of $215.55. So, I called on 4/25/11 and spoke to Elsie. She stated that the request has been sent through and it will be six to eight weeks for the refund. I told her that this is unacceptable. This has been going on for four months and I have had it. Please get this company to issue my credit because I am back to square one again.

DirectTV charged the debit card I had used to pay the account two weeks after the phone call for $425.00 without any notification. In these difficult economic times, $425.00 charged to your account without your knowledge can be devastating. The mortgage payment was in jeopardy as well as several other payments. DirectTV continues to charge these hidden fees and someone needs to stop it. I am willing to do whatever it takes to put this unethical business, out of business!

I am filing this complaint because I was told that "I" spoke with a physical person and agreed to adding these channels to my service. I never spoke with anyone and I never authorized anyone to add any additional channels to my account. The young man I spoke with was very rigid and started to tell me that he too was on a budget but my bill would "only" be increased by $24.00 monthly. Mistakes can be made and computers can have glitches which DirecTV should be able to acknowledge, instead of taking a defensive attitude.

I called Direct TV and explained the situation about my bundled package. They said I was not on a bundled package. I said, I signed on for that package. They said Verizon screwed up and needed to send some letter to Direct TV. I called Verizon and explained they needed to send Direct TV a letter. They told me Direct TV needed to send them a letter.

All this letter stuff went back and fourth for a few weeks with the two companies blaming each other and me having to spend over 10 hours on the phone with them. After I got through all their automated phone networks to real people, I should send them a bill for my time at $150.00 an hour and settle for the settlement of my "bill"-paid in full.

So after all the fingers pointed at each other and all my head aches, I never received a bill for my bundled packages. I paid each company (Direct TV and Verizon) when my services were interrupted, but I never received a bundled bill. I finally just gave up on Direct TV since they are liars, crooks and you can never get a hold of anyone in charge or who has any real authority to resolve any problems.

I do have Verizon as my internet provider but I do not have any TV provider at this time. Direct TV is saying I owe them for early cancellation, but they never gave me the package or promotional offer that they advertised for, and that I signed up for. That's false advertisement. But I never canceled. I'm just not going to pay for something I didn't order, and a bill for just Direct TV is not what I signed up for or ordered. I have been waiting for Direct TV to fix their mistake and handle the problem properly, but I will not pay $1,000.00 for nothing, or any early cancellation fee.

About February 2007, I started with DirecTV paying the subscription price by electronic check. I alleged DirecTV held on to the financial information as I gave both the routing number and my checking account number at SunTrust. They constantly deceive any attorney generals by stating that they don't do the preceding but look at the print either on front or back of a bill. In March/April of 2007, a friend was robbed each month for almost 1500 dollars. I didn't pay DirecTV in June as I helped my friend keep her water and electricity on for two months which was more expenses than normal per month.

In July 2007, I made an EFT (Electronic Funds Transfer) for about $72. When I received the bank statement at the end of the month, I saw DirecTV took out about $144. They took out about $100 unauthorized around September 3rd, took out about $87 in November and in January 08 they sent me an e-mail on January 16th 2008. However I was in the local hospital between January 8th-18th. How could I make an EFT when in the hospital? They keep on telling deceptive stories to attorney generals so they don't get into trouble.

It caused good checks and purchases to bounce; bank fees, overdraft fees and negative fees. It's $6 per day while account was in the negative and I had to close my checking account. I'm stressed plus had initial loss of almost $500 in about four months.

Hours are spent on the phone dealing with script speak. Dealing with on hold music, dealing with supervisors that can't spell their names two times in a row.

So I paid again and complained again. I then signed up for the Premier Package to get "everything" including all the sports packages listed on the "Channel Guide Legend" for Premier" but it turns out that some of the sports (not even local teams!) are blocked out, but nobody told me that I'd pay for something listed on the Guide, that I wouldn't get it all the time, only part of the time. They blamed the "local provider". Now that was clearly deception by selling me the Sports Package on Premier and not telling me that I wouldn't get it all the time, and they couldn't even tell me when the station would come in and when it would not come in. But I'm paying for it to not come in sometimes? Now they want even more money for me to get the sports that are blocked out on the channels that I signed up for! (4) The remote they gave me only a few months ago has been malfunctioning. They have charged me $15.00 for a new remote. It has arrived, and I don't know how to program it. So, a new customer has a faulty remote, and they charge me to get it right. Disgusting company.

I've spent a lot of time on the phone and got a constant run-around. I've spoken to two supervisors, and one of them hung up on me! They are located in different states, and they do as they please and ** the customer.

Of course I hit the ceiling. I totally do not believe them but what can I do. I feel it's my word against theirs. It's not that I can't pay it but it's the principal of the matter. I have done a lot of research and have found out that they do this all the time. It's not fair that the consumer has to pay for bogus charges and that they are being allowed to get away with it. I can't imagine the money they have made off of this scam of theirs. I now know why they want to know what receivers are in whose rooms. It's so that they can use your teenagers to say they have been watching PPV in their rooms. So what can I do now, if there's anything? Please help!

I asked, "What about the payments? Can I call and still make them over the phone?". He said yes. DirecTV went into my checking account, without my authorization, took all of their money of $274.95 which was owed and caused me to have unnecessary financial hardship because they literally stole money out of my account. When I called their office, I was told that according to my contract, if I cancel the service, then they have the right to take my money out of my account without my authorization. They told me it was on the back of my bill and to read it. I want to know when it is legal to take money without a judgment and no authorization from the customer?

I have been a loyal customer with this unethical company for over 6 years. I want everyone to know that this company is very deceptive. They are unethical and a bunch of liars. Their customer service people are incompetent and have no professionalism at all! I want my money back that they stole out of my account. This was money to take care of my household expenses for myself and my terminally ill mother. I will not give up on this until I get justice. I know I could not pay on time, but I did not tell them to cancel the account as their disclaimer states on this bill. I never signed any contract with DirecTV and never would have agreed for anyone to take money from my account without it being pre-authorized.

So buyer, beware of this unethical company. They will steal money from you because they have your credit card number in their records. Then they'll lie and say you were aware of this because they put it on a new revised billing statement, but they'll never make you aware of it until it is on their advantage. I have been with them for so long, I knew what I owed and would just call in and make my payment. So everyone, read everything they send to your home from back to front and reread it because they are liars and legalized thieves who are out to bait and switch the consumer.

The DirecTV website and, specifically, the Sports Package page states under the "NESN Channel" the following, "NESN, a regional sports network covers the New England area, including college conferences Big East and ECAC with emphasis on Boston College, Connecticut and Boston University. The professional sports franchises NESN covers are major league baseball's Boston Red Sox and the Boston Bruins of the NHL.” When I raised this blatant contradiction to Jina, she admitted that it should not say that, the other 3 employees would not even address any of my concerns and solely blamed the MLB for why I could not view the games. Each of the four employees tried to sell me the next higher package, "MLB Extra Innings", to ensure I would be able to watch the Red Sox in the future. How is this not bait and switch or at least blatant false advertising?

I am paying for a subscription that does not provide me the service I was led to believe I was getting. Canceling it will cost me at the minimum $10 and upwards of $460.

The technicians came to my house and managed to burn out a 3 month old Samsung flat screen 240 mhz 55" HD-TV along with a Samsung BluRay player. It took a month, but I finally got the replacement directly from the technicians. They took my old TV and placed it in the replacement box and brought it back to BJ's Wholesale to get their money back (shady). Called DTV several times about getting my bill straightened out but they can't seem to do it. I was told several times (8) that this issue was resolved. Still cannot seem to get it straight.

Called last night 3/28/2011 and was told by Ari (i.d.# **) that she understood and would take care of all of the cancellations and waive all the fees associated with early termination. She stated that she just got her supervisors permission to do so. Right when we were in the middle of doing it, she stated that unfortunately her computer updates at 11pm est and it was not allowing her to input the information. She told me that she assures me that this will be processed as soon as the systems are back to normal and that I could check the status the following day.

I just checked the status and nothing has been changed. I then call customer service (1800-531-5000) and was told that there are no notes on the file of me ever having this discussion with anyone last night. Now I'm having to go thru this all over again. Yet, this time the CSR is telling me that she cannot terminate the service without charging cancellation fees. Livid, irate. Next step is an atty!

DirecTv is stating that they will charge my bank account $240 for cancelling service after 1 year.

But now my bill is $79.11. I called but they said that's not what they offered me. Please I need your help because they did the same thing to my friend. I need my bill on what they offered me first. I don't like people to lie to me.

We have no options except to cancel the service which we are in the process now. As I read through some of the complaints about Direct TV, I found several instances of the same complaint. It is beyond me that a company can automatically charge for something that is 3 years old without notice. With that said, I'm cancelling DIRECT TV and at the same time, eliminating the auto-pay function so this cannot happen again without my knowledge especially with the complaints I read about return of equipment payment issues.

On 03/16/2011 direct TV (**) sent a bill stating that my services was interrupted and that I needed to pay them $163.07. I called then on 03-21-2011 and was informed that they will send a box so that I can ship the equipment back. I have not received the box. I called them back on 03-25-2011 and spoke to a supervisor Panise who was very nasty and told me that I needed to write a letter to dispute the $163.07 that they claimed I owed.

I feel that I can establish that I did not have direct TV and the Verizon rep. Mrs. Goodwin stated that Verizon paid the bill from my payments to direct TV that I paid up until December of 2010 . I feel that I do not owe them anything.

She didn't have any answers for me. She said my account was not active, but there was a payment made to it as the email stated. She could not tell me anything beyond the total amount paid and that it was by electronic check. She did not know what checking account it was paid from, but she did tell me the phone number that was used to call in the payment. She also knew that the payment was made by calling in to DirecTV, so someone would have had to know my account information to make the payment. Then, she recommended that I contact my bank about a possible fraudulent activity. Frustrated, I got her employee information and hung up.

I then called the number that was used to make the payment to my inactive account. A gentleman answered the phone and I impolitely demanded to know his name and why he was using my account fraudulently. He then continued to tell me that he had not made a payment to my account, he had made one to his and not for the amount listed in my email. I explained to him what had happened so far and he told me that he would contact DirecTV directly and call me back. He was just as confused as I was about the whole ordeal. As he said, he called them and came to find out that no payment had been made to his account on the date in question when, in fact, he did talk to a representative for that purpose. My first thought was that they applied his payment to my account. DirecTV had given him a phone number for me to call to straighten it out. I hung up and called it, and it was a fax number. They had given him the wrong number. I called him back and he offered to call DirecTV on a 3-way conference call to straighten the issue out. Thank goodness he did because we would have never done it without both of us on the line with the representative.

The representative, who was the 3rd one to get our story, was sympathetic but unhelpful. She looked up both our accounts and was just as confused as we were in the end. She could not give me any more information than the first one could, but looked further into the payment made to my account and it showed that the payment was reversed since the account was closed, and nothing was owed on it. She could not tell me which checking account was used to make the payment, but assured me that nothing would be withdrawn from my account and then assured the other guy that nothing would be withdrawn from his account for the total in question either.

In the end, I think when the other DirecTV customer called in to make his payment and talked to a representative, they typed the wrong account number. It turns out that my old account number and his current account number are only one digit different. DirecTV would not admit it, but I think that's what happened. Once I found out that nothing would be withdrawn from anyone's account and credited to my old DirecTV account, I said goodbye and apologized to the poor guy who was stuck dealing with DirecTV as a current customer. They never did answer my questions about how the payment was applied to my account if he couldn't verify any other information on it or how the payment differed from the amount he agreed to. She didn't know anything beyond how to take more money from him to pay his bill that he still owed even though he paid it yesterday. What a bunch of baloney. Thank goodness he knew how to use 3-way calling. Thank goodness I switched.

Every time I called I dealt with somebody different and they each tell me a different story. Also, they raised their prices with no disclosure. I want out of this agreement. I feel like they have pulled the classic "bait and switch" and I am worried that now with my credit card information they will take money without my permission. I called and asked that they remove the auto bill pay and just want to rid myself of this company, they are very shady in my opinion and totally unwilling to help resolve the problems.

After 3 months, it went to 68 dollars. I agreed to pay this amount. I went to pay it and they said the amount was $175. I just could not pay this being on disability and paying $500 rent every month. So I canceled my cable services and asked for boxes to return the equipment. They sent me to collections for $150. I would have been willing to pay this. When the boxes arrived, I immediately sent the equipment back. Then Saturday, they took the $900.68 out of my checking acct. They said that even using my debit card one time gives them the right to take any amount out.

I was reconciling my bank account on Saturday and noticed a charge from DirecTV. They had debited my checking account for $750.00 without my knowledge. I was concerned, so I called customer service. They informed me that the charge was for the equipment that I had not returned. Apparently, they used the debit card on file that I used every month to pay my bill to debit my account. I was told that part of my contract agreement allowed them to do so to cover unreturned equipment.

The boxes came on Thursday, but they debited my account on Friday. I shipped the receivers first thing this morning. When I returned home, I called customer service again to inform them that the equipment was on the way and that I would be expecting a complete refund. I was then informed that as soon as they received the shipment, the refund would be processed. It would take about 6-8 weeks for me to get a check from them .So, DirecTV has my $750, which I did not know that they were taking. It took them one day to get the money, but it will take 6-8 weeks for me to get it back.

After about 20 calls, no one is helpful one bit, not even managers. The people who work at DirecTV are useless; they have no authority whatsoever. Basically, I am left ** because I am in this 24-month contract having to pay the full price after my premier package promo is over. After many disputes, I finally submitted emails to their escalation department. I had to send about four emails because all the reps are useless and will give you the same answers that you receive over the phone. If you keep fighting, eventually they'll forward your complaints to their "escalation team."

Now, this was where I had a lengthy discussion and the rep thought that I was lying. I was told, "If you are right, we'll cancel your contract. If you're wrong, you're going to honor your contract." They reviewed it, contacted me back after a week and guess who's telling the truth? Of course, me! So, I am out of contract now.

If this has happened to you, here's what you need to do. Make sure that on the initial setup call, you asked the rep that you would get the promos/rebates if you decide to switch any time. If you are confident that you were misled and lied to, then you have a strong chance to win if they review the call. You need to contact them by letter or email. I suggest email because you get faster replies and the process will not drag on. Snail mail takes a few days to receive and send out.

Like I said earlier, it took me a good four emails in the span of about seven days before I received a call from their escalation department. In your emails or letters, make sure that you threaten to take this to the BBB and your attorney general's office. The replies they will give you is, "We handle those BBB complaints but we prefer you to handle it with us." Keep the BBB and attorney general complaint as plan b. No matter how many times they deny you, keep on fighting until they forward you over the escalation department.

The main reason I got through was because I gave them their BBB rating which is nearly 42,000 complaints having an F grade rating. Once that person calls you, you have to fight and have them review the call. And if the call is in your favor, get the hell out and do not come back. Do not fall for their gimmicks or ** that they'll feed you to stay. Because the new customer pricing offers that they have will no longer be available to you, and you will be left paying full price. I hope that this helps for those that were in my shoes. Don't cave in to these scumbags. You have nothing to lose.

Called them and was transferred around a bunch, I received several suggestions including reactivating my account or throwing them out (since I am the only one who can activate them). Finally, I was sent to a manager, who said that they were sending a recovery box and that I would be charged if I didn't send them back. Remember, I have had these for 6 months and Direct TV specifically told me after I ended my service that they did not want them back. Glad I dropped them when i did plus I am paying roughly half with Dish and getting better programming!

How can this be allowed? These are fraudulent charges! A few years ago, I had my DirecTV account and satellite plus receivers upgraded by a subcontracted field rep for DirecTV. I complained to DirecTV that I should be dealing with an employee not a subcontract and they did not care (this conversation was recorded). Now, I am finding out that these subs are stealing account info from the cards removed from the old receivers and charging ** material on them. And the kicker, DirecTV knows about these complaints and has not corrected these corrupt business practices! I am beyond disgusted to be threatened with collections by DirecTV for refusing to pay for this fraudulent bill.

Now, here is my problem. I asked for credit for the last months that I had been paying for whole room DVR that I hadn't been able to utilize. The CSR I talked to put me through to a supervisor. He told me that he could give me one month credit because of the showing one phone call and one email. I also asked why it would cost me for their faulty equipment to be fixed. He couldn't give me an answer, however he did give me a rebuttal of "We have a protection plan that will cost you." I told him that seemed like a way to get more money from me, as if I had been offered that "protection plan" when the contract was signed, or even after the 1st equipment problem repair trip, I would have purchased it. I was not offered this until it was a big problem.

I would like to be reimbursed the $3 a month for the whole time we have had service and no cost service call or I would like to be let out of my contract so I may go somewhere else that offers a protection plan up front.

Now, a month later, I got an email saying we owe over $400.00 for cancelling and not returning the equipment (we already sent them over $500.00 to cancel). The woman on the phone said that she doesn't see on her computer that we paid anything. Funny, our checks were cashed. So now, they are resending the boxes because they claim they never had our new address. Another funny thing is they had to send us a bill. Ha. I will never use DirecTV again nor will I ever suggest it to anyone. What a ** headache.

Today, I checked my checking account and DirecTV stole $178.93 from my account. When I called and put my home number in, they hung up on me 3 times, and then, I didn't answer anything and asked to speak to a representative. When I gave them my account number, the representative hung up on me. I called back and the representative there said that DirecTV has permission to deduct payment from the last account used on file and end of story. Again, I asked for a supervisor and was hung up on. DirecTV stole my money and will never get my business back, and to think, I might go back in the future; not crazy about cable but at least they aren't thieves!

I spoke with 3 technicians and 2 supervisors before finally speaking with Craig, of which 2 of the technicians said that I had the proper equipment, however, both of the supervisors said that the installation had to be done by one of their service technicians and I may need to upgrade the equipment. I sent an email to their customer service account, to which I received a reply that I had the correct equipment and I needed to schedule a service technician to check my equipment and get me going.

Upon speaking with Craig and going through a description of each piece of my equipment, he informed me that I would need to upgrade equipment, which could be several hundreds of dollars. I explained to him the information on the website and steps to start the service and how there is no language stating such. He agreed that the website is very vague and that a customer could be led to believe that nothing more is required. Craig gladly refunded my money, but I am sure that there are other consumers out there who don't take the time to work the root of the problem and get their money refunded or pay for several months before they fight the charges.

On the day of installation when I called to cancel, the service rep told me to wait to try it out longer since I have 15 days to cancel without penalty. I waited two more days to call to cancel. During this cancellation call I repeatedly told the service rep that I should not get charged since I was told that I had 15 days to cancel without any penalty. He said no, I have to pay the early cancellation fee of $430.

I was extremely upset! I asked to talk to a supervisor to fix this situation. A couple hours later after explaining the whole situation, I was told not to worry because I will not get charged with a cancellation fee. It was okay and so I mailed the box back and waited for my credit card bill and DirecTV statement. On this next statement, DirecTV charged my CC the early cancellation fee - the fee I was specifically told would not be charged.

I quickly called again. 4-6 hours later and 4 reps later, I was told my account was being fixed. I should receive a credit for the cancellation fee and the credit will show on my credit card account. After getting the next statement (which I still have and have a written proof) which shows a credit to me from DirecTV for $430, my cc was not credited this amount.

Again several calls and hours later, I was told that I should receive a credit on my card in 6-8 weeks! Fine, I waited 3 months and no credit was issued on my card. Now 7 months later, I get a new bill and this time it's past due. I now owe $430! This is ridiculous. I need help in resolving this issue. I will not pay DirecTV any money.

As this represented significant savings over our prior satellite provider, we agreed to switch. She then requested a credit card to verify credit-worthiness. I recently pulled out the contract received at the time of installation to verify terms and it does not include the promised price guarantee. It details in numerous places the penalty for canceling before the 12 month term is complete. That penalty is disclosed as $17.50/month.

I called Directv to see what the new rate will be and I was told it had increased to $69/month on February 14, 2011 before the initial year was up. I was not notified of the increase prior to my call. As this is a substantially higher cost and there have been numerous unfavorable programming changes, I asked to terminate my service.

At that time they told me that I am under contract for two full years and an early termination fee of $20/month will apply, another discrepancy in the "contract. " They stated that any unpaid bills or equipment not returned will be charged to the credit card on file--the same one that I was assured was only to establish credit-worthiness. I cancelled the service. I will return the equipment upon receipt of Directv's return package and I will pay the cancellation fee. It's not worth ruining my good credit over $240.

However, I would like to see Directv honor the same contracts to which they hold their customers. I would also like to see them stop their deceptive practices. After my experience with Directv, it doesn't seem they will voluntarily change their ways. Let the buyer beware!

I received free cable service for Oct, Nov and Dec, so the first automatic payment was withdrawn from my account on Jan 21, 2011, but it was for the amount of $42.00. Then I received my monthly bill and it showed that I owed them almost $59.00. So I called them to ask why I was being charged more than our agreed amount. I was told by a person, whose name I can't recall, that unfortunately that was the amount I had to pay because my account did not qualify for any discounts anymore. I responded by saying that I was not asking for another discount, that I simply wanted them to honor what they had promised me. After a few minutes of discussion, I asked him to disconnect the service, because I did not think that was right. He then transferred me to the disconnections department and there I asked Jose to check my account and please make sure that he read any journal or actions taken in my account, but then he said the same thing that my account had had too many discounts already and that I had to pay the $59.00.

I said the same thing that I wanted my service to be terminated. He replied saying that I would have to pay the $380.00 early termination fee plus $6.99 for insurance. And that if I had had any free months of any channel or service, that I would have to pay those also, because I "was breaking the agreement". I stated that I wanted them to terminate the service not because I just wanted them to, but because they broke their promise and were charging me an amount that I never agreed to pay. I also told him that I was misled into accepting the two-year contract by someone who opened his mouth a little too much and promised me something he knew could not deliver. In addition, I asked them to check the recordings or conversations for this account. I appreciate your time and would greatly appreciate if this was acknowledged.

I am very unhappy with their ability to steal money from a customer who has done business with them since they first opened for business in the early 90's. I regret ever doing business with them and will never do so again.