DIRECTV Reviews

I called just to ask a question about DirecTV service. I had it years ago but went back to cable TV. I recently had some issues with my cable company and decided to look into changing over to satellite. When I called I was greeted by a clear-spoken male which had no accent that I could understand perfectly. There is nothing worse than calling a company and getting someone who had a very strong accent and you can't understand a word they say. I ended up ordering DirecTV. Unfortunately 2 days later, I ended up canceling that order but it was not due to anything DirecTV Customer Service did. It was a personal issue. I will pursue DirecTV again in the future. Thank you for a great experience.

The technician was very nice and give a very good explanation.

Every employee that I spoke to were ever helpful and very knowledgeable in their jobs.

Each rep. I spoke with was very helpful in resolving my problem.

Everything was handled in a very timely and professional manner.

Everything was great.

Completely satisfied with knowledge and competence of sales rep and install technician.

Very good, knew what they were talking about.

Looking to get the best price for the best quality in cable service.

** was a great guy to talk with. Very nice and explained everything that I had questions for. Thanks.

Went to pay my DirecTV bill and little did I know that they have been charging me for something that I did not order. They had added a channel that I would never order and it was 39.99 monthly. I live on a limited income and why would I do that? They have been doing it for 6 months and it amounts to 190.00. I want to either be credited or I want my money back. This extra money would mean a lot for me. Thank you.

Everybody was friendly and answer all my questions.

So far great company. Great representatives and they were very helpful. Thanks DIRECTV!!!

Tech sent was courteous and answered all my questions.

It was all good. Very helpful in all aspects of the business.

I called very irate and the lady kept her calm and gave me different options to resolve the issue. In turn, it calmed me down and I was satisfied with the resolution.

DIRECTV works great in our area. It’s affordable, has great customer service reps and technicians, and easy for the family to use.

All of the customer service reps were very courteous and informative.

Was interested in getting DIRECTV for my home but was unable to do so because my building wouldn't allow it. The customer service representative was very helpful, although I had signed up for the service and had to cancel she helped resolved all my issues and then apologized emphatically, and said told me that she hope that I'll be able to enjoy their service sometime in the future.

My experience may have been smoother if I only had to talk to one person like I did when I called Century Link.

The help desk representative not only helped with my original question but gave me extra information that was very helpful.

The installer went above and beyond what was necessary to satisfy me.

Non pushy (not your typical salesperson), friendly and really knowledgeable!

Called DirecTV to change my phone number, able to get a hold of customer service right away. They took care of it.

Thanks for trying to get my service to work. Too bad I'm stuck with Comcast.

Great customer service. I'm very pleased.

My overall experience with the representatives I spoke with on the phone and the mail tech who came out to install everything was very positive. They were friendly, knowledgeable, and courteous to me.

I am so happy with DirecTV. I am having to get used to the remote, but otherwise no problems.

Everything went well the second time. The first time guy left said he needed longer ladder. Would need to reschedule. 2nd guy brought same size ladder. Said, "No problem", and crawled all over the roof just fine. Maybe the 1st guy doesn't like heights.

She answered all my questions.

My husband was approached in Wal-Mart cornered and told that switching from AT&T U-Verse to DirecTV would save money while providing better service faster internet etc. After far too many phone calls from the sales guy (**) my husband caved and agreed to switch. Then he had to call Cox communications to set up an account for our internet. This was already strange to me. Then the installers came out after 5 pm on a Friday, did not provide the genie for the fifth television as ordered yet wrote down it was installed and that he collected cash money. We did not pay anyone.

They were all so very helpful with our needs. Gave them a call a few days ago to ask a few questions about the packages. She was very patient with my crazy family and all our questions. They could answer all our questions plus more. The sales representative that came into install was very nice and worked the best he could in all this rain. Our appointment was scheduled between 12-4. He called me around 11:30 to let me know he could be a little early and had everything set up in just a few hours. We are very pleased with our service and will recommend to our friends and family.

Installation man was great. Order rep was great. Need to simplify your system to make it easy and quick to sign up and get service. Do not like the contract thing, though. I would love to see a system where you pay for only channels you want to get, and not packages. You are more costly than Comcast Cable and Dish Network. Great video picture but limited features. Comcast Cable has great features via their remote control.

My experience was easy. Professionally handled with knowledge and courtesy. The installer ** was phenomenal. Did a neat and tidy job and was very patient with me in teaching me how to work the TV and remote.

Very helpful, friendly, and solved the problem we had.

Person very nice and helpful.

Sales rep and installer were both very professional, courteous and thorough. Very pleased so far. No complaints!

I would like to see more options regarding program and selection of channels. Most cable/satellite co. don't really offer much and is the same across the board. If you had better selection channel options more customers will make the switch.

Personnel were polite, knowledgeable, and efficient.

I needed to start new service at our new location and the sales rep was excellent in telling me what my options were and answering my questions. They also continued to remind me that I was a valued customer and thanked me for coming back. Everything was very clear and easy to understand.

DirecTV and NCO Financial Systems have been harassing me for years. When I went to fill out an application for rental property we were approved, but two days after being approved by Ashford Realty Group, they said I had to pay off a collection agency (whom I did not owe) before we could have the town home. It pertained to DirecTV (whom I also do not owe). This should not have been even an option for me to pay when filling out an application for a home to rent. That is not what they look for on applications.

Happy to talk to someone in the US and also understand them. Getting Verizon and DirecTV together somewhat bad but got I hope everything ok after 3 days.

Installer was excellent and informative.

Nice, knowledgeable, understanding people with very good attitudes.

From the initial phone call to place the order to the completion of installation my entire experience has been positive. With each encounter, the person I spoke to seemed customer service oriented. I appreciated that the technician showed me his ID as soon as I opened the door.

My service technician was very knowledgeable about his job. Very professional!

I have had previous cable companies and they don't compare with how easy it was to start my account and get the technician to my house for the installation. Everyone from the customer service representatives to the technician, I am beyond satisfied.

I've had DirecTV in the past in Virginia and the service was not good. You could never reach them. This experience was so different. Your advisers really cared. They took the time and were very polite, helpful and friendly. I would recommend them to anyone.

Nice, attentive, and knowledgeable representatives.

All your people were fantastic! My stress and concerns are all because my knowledge of computers and other techy issues are very lacking. I was required to do much computer setup accounts and email which is not very comfortable for me. Also I am told CenturyLink will mail me the equipment and I must set it up myself or pay a $60.00 fee for a technician to come and do it. Hopefully it will be as easy as they say. I will know in a few days. However, I feel with people such as myself you should get an initial technician visit just for first time set up as part of joining.

Everyone I have talked was extremely helpful and answered all questions.

I am a new customer. I had two questions and both were answered to my satisfaction.

They was very excellent and very kind.

Super-informative on the phone all the time I call. Asking about installation costs, line of sight. Billing was all taken care of in I think under 15 min. Plus installation in 3 days was cool too.

Everyone was very helpful. Thank you.

The gentleman who installed my service was awesome...also friendly, professional.

So far so good. Installation is today. Hoping everything will go ok. And the bill will be what is quoted.

We had no line of view or contact with satellites unless put a pole in yard. We didn't want that. And so decided not to purchase right now. Everyone from first call to last call been very friendly and accommodating. Very good company. The service man let me see exactly what we were up against. Just a great experience.

Great service, wonderful technician!

Pleasant, well versed sales and customer service employees. As a brand new customer, I'm hoping this good service continues.

I had to try DirecTV after months of waiting for my cable TV equipment to finally work. I ordered then cancelled the service from DirecTV after my current cable finally started working. The process was fast and easy and required very little effort - they make it risk free which is great! All in all it was a pain free experience to both order and cancel the service.

If I did not call DIRECTV back on 6/15 for a second opinion online of site, I would not be a DIRECTV customer today. Kudos to ** (second tech) for a job well done.

Still a very new customer and so far I couldn't be happier. The customer service department was great and easy to work with. The installer was quick and efficient, and patient teaching us how to work the remote etc.

DirecTV made switching cable companies so easy. Their customer service and thoroughness with the job was a big relief compared to most! I will definitely recommend DirecTV to everyone I know!

Tech that did the install knew what he was doing. He had total command of what to do and how to do it. The picture quality was just as he said it would be while he was deciding on where to place the antenna. The picture quality is better than Comcast cable.

The customer service reps were so knowledgeable, friendly, & helpful!

Everyone was very professional.

Love the variety of channels. I really enjoy and look forward to my service being installed on Monday. The only thing I don't like is having to wait a week for installation.

I was very pleased with your customer service rep over the phone and the gentleman - the tech - they came in and installed it very efficient, very helpful and I thank you.

Not all pricing was disclosed on original order. I was not told there would be a $15 a month fee on top of the 6.50 per tv box for the Genie service.

It was a very good experience. I had a great representative. He went above and beyond to help me.

I was going to have DIRECTV installed in my home, but the company I'm with now made an offer I couldn't refuse. However, if I have any problems with my current company, I will definitely reconsider DIRECTV.

I almost cancelled, but the customer rep convince me to stay.

I was calling to cancel my install for this Saturday, and the service Representative ** wanted to know why. I told him I changed my mind and was going with another company. I also mentioned that I had already told him that when he first asked how he could help me, but he must not of heard me. This set him off and he got a huge attitude, "oh no, I heard you the first time", he said. I asked, "then why are you asking me again? I just want to cancel and get this over with." His reply was, "wow". I asked him to drop the attitude which I didn't appreciate and please just cancel the order. He was so rude and said, "oh yeah, I'll be cancelling your order alright, don't you worry about it." I asked him why he was so angry, which he didn't respond to.

Even though in the end, I could not get DIRECTV installed because the satellite signals were not accessible because of my location and a huge tree that contributed to the obstructed view, everyone that I dealt with throughout the process was great... professional, proficient, yet fun to interact with and very down to earth. Excellent Team!!

I was a customer of DirecTV for approximately 2 years and had many issues with the satellite service. The Genie Boxes and remote controls did not operate correctly with many cases of the service freezing up and the remote controls operating the system very slowly if at all. I called many times and each time the same response was given, reboot the system. Which would work for only a few days or weeks and the same problems would return. Finally a second set of Genie Boxes were sent to me to solve the issues I was having. The second set worked fine for a few weeks and the same problems returned. Plus any storms that came over with thick cloud cover would also cause the service to go out.

As I was "shopping" around for TV services, I did not feel obligated or "pushed" into using DirecTV. The customer service was awesome, I was asked what my needs or wants were and was given several options that would work for my budget and family. At the end of the phone call I wasn't asked "when can we come out and set your order up" as I was asked with the other companies, instead I was told I could set up an order id # and if I decided to go with DirecTV all I had to do was call back, give the id # and set up the installation without any commitments.

Excellent customer service. Friendly and addressed my issues quickly.

Easy to deal with. Not too much haggling, trying to sell you something even though I ended up cancelling service due to other family members not wanting to change service.

I was interested in getting DirecTV. Unfortunately at this time I am not able to continue with getting the service. But the customer service was fast, friendly, and each rep I talked to was knowledgeable about the company and services that you provide.

The install failed because installer indicated my dish equipment had trouble reaching all 5 satellites so he was unable to do the install.

Your people know their product and are superior to my previous outfit.

I sent equipment back and DirecTV reported $390.00 on my credit report. Nasty customer service would not listen or try to investigate.

The order, service, and installation went well. Very happy with the experience.

All too often we make sure to take time to complain but not take time to acknowledge. The two times I spoke with Reps they were not only knowledgeable but personable. Thank you for awesome customer service DTV.

** came back and got me connected with help from the aid with the permission of our maintenance guy as to where we could go about and get me hooked up.

I placed my order online but there was no link or page to input my referring friends' information so that both her and I could get the refer a friend credit. I called customer service and they handled my problem quickly and efficiently.

** was friendly and worked very hard to get us up and running. Very kind.

We are very pleased with the service and price of DirecTv.

Both contacts I had, with ** for installation, and with ** for the cancellation were both very professional, and knowledgeable, I don't know how else to say it. Top notch customer service.

All I can say is bad experience with brighthouse I call DirecTV and the guy who helped me everything he said to me he proved it and also came through for me and also got me install the same day.

VERY HAPPY SO FAR....

Excellent Customer Service.

I was happy with what I heard about DirecTV and began the process of signing up for it. However, initially, I was told that the Japanese channel, NHK was available as part of the package. After scheduling an installation, I found out that NHK was not available and had to cancel the package. If I had been informed initially that NHK was unavailable, I would not have had to go through the cancellation process.

It was great pleasure working with the rep.

My installer was fast and thorough!

New subscription. Very easy process.

Great experience, received honest and accurate answers to my questions.

Very understanding knowledgeable customer. Quickly answer all questions and helped me get what I needed.

Install appointment was 8:00 to 12:00 a.m. Received call saying he was running behind on earlier install and would be here at 12:45. I said that was fine. At 3:45 called customer service. They got hold of rep. Did not arrive till 5:30 to 8:30. Customer service did call back to make sure a rep. showed up and did everything to make sure I was happy. JUST wish it was in a timely manner. I had no previous plans or would have been issue.

I appreciate all the help and guidance I got to get service from you guys. Awesome Team work.

I was hoping I could get me a cable with DirecTV, but unfortunately my location doesn't have a good signal. I think everyone from sales team, technician and customer service representative were very helpful and fair. Thanks.

DirecTV is a heartless company. We started with DirecTV over 7 years ago. Never had any problems with them until this month. My husband had a heart attack in December. We needed a hard wired phone in our home to monitor his heart pacemaker/defibrillator. DirecTV doesn't offer one. We found that Verizon can supply us with a phone, internet and TV for the price we were paying DirecTV. We had to have DirecTV come out in Feb to install new equipment because the equipment that was 7 years old didn't work any longer with our TV. Somewhere along the way of getting the equipment replaced, they called it an 'upgrade'. The fast talking customer service rep says I 'agreed' to sign up for another 2 years.

The person did a good job.

** spent 1 1/2 hours explaining choices I could make. Very patient.

So far I give DIRECTV a 5 out of 5 rating. Everything was handled very quickly, and efficiently, service so far is great. Very professional business.

We were very pleased with our installation and help they provided to us. The installers were courteous, careful not to track in as it was raining, and deserve a compliment.

Everyone was helpful and listened to my needs.

I love my new DIRECTV. My local network come in HD all the time.... Way better pictures than Dish Network offers on any of the channels.

In my first call I didn't receive the best explanation of the install and how my internet service would be attained. I was never told it would take another call to set that up or that the service I am able to receive is poor (realize that is not DirecTV's issue). Also I was not told that install may require several 100 dollars more to complete would have been nice to know. The last and most upsetting part of the process which I know may have nothing to do with your employees or just a simple mistake. I received a call on the 16th stating that DTV had lost all my install info and that they would not be able to complete. Once the caller asked for my social number I declined and hung up. When I called back the other number I have for DTV they said everything was in order. So confused as to what that call was about but that number was (619) 493-2019.

Thank you for allowing me to be a DirecTV customer!

I am happy with your sales representative!

I love DirecTV, but this is my first time bundling with CenturyLink and I am very disappointed. For the last 3 days CenturyLink has set up appointment after appointment and has yet to show up. They don't call, I have to call them and am still waiting!

I look at all my options - Dish, Comcast. Decided DirecTV best for me.

When I initially ordered DirecTV I was asking about channels I would be getting with the Choice package. I was interested in having FSKC which I had with cable. It is Fox Sports Kansas City and televises the Royals Baseball games. I didn't see it specifically listed under that title but saw Fox Sports 1 and 2 etc. It was my understanding that it was included but called something else, Fox Midwest or South or such. Anyway I have not found it so maybe I misunderstood or was not clear on that particular channel. Otherwise I love the channel lineup. If that particular channel exists I would like to know where and how I would access it.

I had DirecTV before and your customer service has improved immensely. Before it seemed they didn't care whether you were a customer or not. I was a little reluctant to call but I am glad I did because the employees have been so helpful, friendly and pleasant. Thank you.

Good customer service and great deals.

I have received several offers in the mail to get a $200 gift card to change to you from Dish. Is this still gonna happen or is your offer no good now. I personally think I deserve it because I not only got one house with you, I have another in Stephensport.

Was very satisfied with how management handled my issues and will definitely recommend this service to anyone.

It had absolutely nothing to do with you or your product. I love DirecTV. I contacted AT&T and they pumped the pooch. Couldn't get one of their reps on the phone and when I did, I find that they wanted 100 instead of 50 and I had forgotten to give them the right address anyway, which resulted in my card being declined. I fully intend on going with DirecTV, just not with AT&T bundled in. 100 down for 6 mbps? Laughable! They blew it. Your company was great in how it handled everything. It always has.

Everything was great.

** took care of my issue and also offered helpful suggestions. Entire call was quick and no "upselling" was attempted. Perfect interaction.

I did not get a book with channels for networks so having hard time finding my favorite shows. The technician was out of them. Could you please send me one?

I had great customer service from ** whom took with order and just took the time so I understood everything. Then, the technical support was also great with be on time for my appointment and explaining the services he was doing in my apartment. I am happy right now with every phase of DirecTV.

We are very happy with the new package we are getting from DirecTV with Frontier Internet. It was getting to the point we couldn't afford DirecTV with HughesNet Internet services. HughesNet is a crummy internet service. Their customer service is terrible and we were thinking of switching because of this. We are so happy that DirecTV and Frontier are offering a reasonably priced package of $75.00 a month instead of the almost $300.00 we were paying for DirecTV and HughesNet. Thanks for thinking about the working class!!

Very easy working with everyone in your company. They were all very helpful.

It has been very good so far.

Everyone has been pleasant and professional with me. I'd recommend DirecTV to anyone who would listen. Actually I already have.

Could not print order confirmation and agreement. ** resubmitted the documents and I was able to print them this time.

I had ordered through Verizon FIOS a triple play package. I live in an apartment complex. They told (three times, three different people) though they worked in conjunction with you for the T.V. side of things. I would NOT need a DISH. Our management company does not allow it so I was thrilled to finally have DIRECTV without needing one. Well we woke up early 7AM (my wife is disabled and I have a heart condition) The appointment was scheduled from 8AM -12PM... Then the gentleman called to say he was on the way, due to an abundance of paranoia (LOL) I asked him if he needed to install a Dish for our service. To make a long story short because of Verizon's misinformation, we were quite upset about not being able to enjoy your services. Please keep all of my information and contact me in the future if there is ANY way we can. Thank you.

A well-informed staff that answers all my questions, thanks.

Great service, caring staff, staff have integrity. All staff make you feel you are a valued customer. Staff are knowledgeable and competent. Technician was fantastic. ** was very friendly and knowledgeable with his work. Thanks!

The last lady I talk to was great!!! Because of her, I really want to get the chance to have DirecTV experience!!!

The gentlemen that came out were knowledgeable about everything and introduced themselves, showed badge. Was quick and easy, I'd definitely recommend .

Very pleased with the service, however installation takes way too long.

Answered my questions.

Really pleased with DIRECTV, I would like to see more customer rewards for clients who had been with the company a long time.

When I placed my initial order I had the pleasure of talking to two very nice young ladies. They were so professional and they knew their stuff! I talk, they listen then recommend services, explain everything to me and answered my questions! When I cancel the young lady was eager to save my business but never once lose that professionalism!

Great customer service.

Sales rep was very knowledgeable, helpful, answered my questions, no pressure. After learning about the products I wanted I found out that you are using AT&T for the internet which I'm cancelling my contract with them. I was not interested in going outside your company to find an internet source.

I was pleased with every aspect of the service provided to me from my first conversation with the sales representative to the techno toon that came to my home to install my service. I was also impressed with the offer of refer a friend which was the reason I signed up in the first place.

Overall very good. Representative had an accent and on a couple of occasions spoke quickly and had hard time following, which required me to repeat what was said so that I confirmed the understanding. Overall, not a significant problem. Representative did tend to read agreements VERY quickly so I had to pay close attention to what was said.

When I initially set up my DIRECTV installation date the representative listed the wrong setup address. When I called to correct it I was transferred to 3 different reps. However, the last rep was very helpful and set it up quickly.

I have been a DIRECTV customer for 10 years. The first 6 years were awesome!!! When contract was up I had no problem calling customer service and renewing for another year with discounts. As the years went by the less discounts were offered and prices went up. Not a big deal, till 4 years ago. Customer service could not help so I would contact the cancellation department. They help for about 2 years and now I am stuck paying full price for service. I have 1 box under contract till 2016 and can't seem to get any discounts. Very Disappointed!!!

So far, my DIRECTV experience is really great! Can't wait to see what the tv service is like after my install.

** was very professional, easy to talk to, provided lots of information, and was able to answer all my questions without hesitation. He was very thorough on this job. I would recommend him to anyone. I hope he is my service guy if I ever need anyone. Thanks ** and DirecTV.

The gentleman who did my install deserves a raise!! ** did a wonderful job. He was thorough with great work ethics. He was polite and patient. He did a fabulous job. My neighbor will be signing up with you as well. Thanks.

I was very pleased with my call to DirecTV. I've had my installation rescheduled twice now because of the locates "call before you dig" needing to be done and then they were in the wrong spot. The technician and service representatives are very helpful and patient.

She was a pleasure to speak to on phone, she was kind and considerate and so human. She wasn't all business but we did get everything done in a pleasurable way. I say 2 thumbs up to her.

The process went very smooth. Everyone I spoke with was very helpful.