DIRECTV Reviews

I signed up for DirecTV in January 2010. I was told the price would be $75.00/month, but they could enable several discounts bring the price down to just over $40.00/month. After 1 year, my price doubled and they said there's nothing they can do about it. This was strike 3 - their customer service reps outright lied or omitted important information. I emailed the director of consumer affairs about the 2 times reps had outright lied to me and, of course, the recordings of those phone conversations had mysteriously disappeared. These guys need to be held responsible about their shady business practices.

I just got DirecTV. Our contract with our existing provider just finished so I decided to look for better options. When I was setting up an acct w/ DirecTV over the phone, I already have an idea on the process where they will run a credit check and I just want to know how much I will need to pay to get service because it's only my 6th month here in the US so I haven't established any credit yet. So I was expecting to not be qualified for free setup but I was surprised when the sales rep said that I was qualified for free install and I'm not going to pay anything upfront (she even congratulated me for qualifying the promo they have). So I asked if she 's sure and she assured me that there will be no charge.

When I made the agreement, they said I will receive the bill for $45.99 monthly. That was in February. Now, it's April and they have been sending several bills for $137 each. I will complain that this company is a fraud. It's a shame. I am very upset with them. I pray the Attorney General can help all customers who have this problem. When I call them, they always have an excuse, so please help us. DirecTV wants to take our money, that's it.

We signed up for DirecTV in January 2012. We were offered bundled services if we included CenturyLink as our internet and phone provider. The offer that DirecTV showed to us for CenturyLink was too expensive. We were told to call them directly to see if there was a cheaper phone service and that we would still get bundling discounts. I did that. We have CenturyLink as our internet and phone and DirecTV as our cable.

DT (DirecTV) scheduled for a technician to arrive between 8 a.m. & noon on Wednesday, April 18th. My husband and I were at work but my mother was home to wait. When the technician, Eric, arrived around 8:15 a.m., he told my mom that he needed permission to relocate the old dish and install the other dish directly to the wall which entails boring a hole into the stucco. My mother told him to wait, and she would call me. Eric didn't want to wait, he didn't call one of us but instead gave my mom his contact phone number and said that he will just be in the neighborhood.

Victim of fraud: I got a call from 800-531-5000 on 4-11-2012. They offer me a promotion like 50% off for a year for the amount of $360.00. They tell me all the details about it and also they show me in the website about the promotion. I say yes to it because they knew all my personal information so I believe it. Because I sent them a payment already, they discounted $61.99 from the $360.00. So they tell me to go Walgreens and buy a Green Dot Money Pak Card for the amount of $298.99. I did it.

I was told I would have 7 days to back out of the 2 yr. contract. Well, yesterday was day 6 and I called to cancel and end service. They said that I'm stuck and cannot cancel and would have to pay the cancellation fee. I even gave them the technician's phone number and told them that I would not keep it. I asked for the boxes to be sent to me and the shipping labels. Anyways, I am a very angry and dissatisfied customer.

I sent back DirecTV boxes to receive refund and they said I used the Pay-Per-View. That was in the boxes, but I was told by the installer if I didn’t hook up the phone lines to the boxes, it wouldn’t work. So I never hooked up the phones lines to the boxes because I never ordered Pay-Per-View. So my dispute is they owe me $327.31 refund that they say I owe in Pay-Per-View that was in the boxes when they received them.

I just had a new roof installed on my home (Duplex) and DirecTV Installed a dish without my permission, screwed on through my new shingles. I called the company to ask on whose authority this had occurred. I was told the tenant said it was okay. I did not want my new roof compromised in any way, I would never have authorized this installation. DirecTV destroyed my new roof. I want the dish removed and my roof repaired. I think this is bad business standards not to contact the homeowner before compromising or doing any installing on his roof.

I received my statement today and I have auto deduct. I noticed that it had not been paid then realized that the expired date of my debit card was the cause of the non-payment. Statement asked to call right away to fix this and I tried only to have the automated system try to handle it. I wanted to talk to a "live" person and was told it would cost me a $5.00 charge to do this. Really? The topper to this is, we had been with DirecTV for over 14 years in excellent standing and needed to upgrade, but was told we had to pay for the equipment. I told them I had paid $250.00 a few years ago, why did I have to pay again?

I ordered a bundle package from DirecTV and never received it. I was not given the telephone or internet. They told me I would pay $73.00 and I had to find another company for the telephone and internet. After two months, the bill went up to $130.00. I was told that it was a 3-month trial period to pay $73.00. I confirmed it 3 times with the rep on the phone if or when the plan will change. He informed me that it was a bundle package for $101.00 for 10 months and then it will increase to $143.00 for the duration of the contract (cable, internet, and telephone).

I was led to believe I was going to get internet service with my TV service. I am 80 years old. I feel like all the installer wanted to do was get my name on the contract. It was my fault for not reading the small print, but he could have told me it would have cost me $420.00 to get out of the contract if I wanted to. When I asked him if I should cancel my other provider, I was told to wait a couple of days and someone would call me. No one did. I called them and that was when I was told they didn’t even have internet service. I am not happy at all the way it was handled and would cancel the contract if I had $420.00 to spare.

I was a DirecTV customer for about 3 years when I cancelled with them and went to Dish because it was cheaper. After I cancelled and sent the equipment back, I received a bill for almost $400! I called DirecTV and they said the charges were for PPV movies that we had ordered over the last 6 months. They stated all the movies were on the card in the receiver when they received my equipment. First of all, we never order PPV movies, and second, if I did, why did they never bill for them on my monthly bills? Why let them add up and wait for me to cancel, to charge me for them all at once?

After being charged for 29 PPV movies that I did not order, they gave me a lousy $40 credit and offered to put a restriction on my account. I asked what they were doing to prevent this from happening to the next person and the next person and the next person. Obviously, they are being hacked if in fact these charges are going through their remotes and DVR's when the customer has not ordered them. They only keep insisting that you did order them and that they can't do anything about the charges.

When I was "talked into" the contract, I was told that if I signed up for automated billing, I would receive HD TV for free, for 24 months. At the time, I did not have an HD TV, so the service was not turned on by the installer, but he told us once we got the HD TV, we would be able to turn it on. Now that I have gotten an HD TV, I am being told that since I did not turn on the service at the onset of the contract, it will now cost me $10 per month for this service. The supervisor even had the nerve to tell me that the reason the HD service is not turned on by default is because they do not assume that a new customer has an HD TV set, but nevertheless, the sales representative told me that when I do get an HD TV set, I would still receive this offer. I was told that under no circumstance would I receive the free HD.

I want to post this in fairness to DirecTV. They did credit me for the movies that they had put on my account. The customer service rep told me that DirecTV adding movies to bills that were viewed even a year ago is nothing new. She said they do it all the time. I think that's nuts. What they do when you have a faulty receiver and send it back to them, they send the receiver to their "Access Card Department". They then scan the cards and miraculously "find" movies and/or charges that the customer "didn't pay for". Miraculously, there is no way to track these charges and miraculously, they aren't anywhere on the face of the Earth to view, from what I can gather. I did check my bills online all the way back to last year and these movies miraculously didn't even show up! Yet, they charged me for them almost a year later. See?

I just found charges (just paid my bill in full a couple days ago) for movies that we'd ordered and watched back in 2011! Five movies they are charging me for. If I don't pay them, they'll cut my service and charge over $300 to our account. You cannot remove your payment info from the site. These movies were paid for, but they are claiming they are not. How is this possible? We had to send back a receiver that didn't work and “customer service” told me this morning (4/14/12) that they had just now scanned the card from the old receiver and "discovered" the movies and charged me. Are you kidding me?

I have never felt so taken advantage of and lied to as I have with DirecTV and their 3rd party retailer Sat Pro. A quick overview of the issues I've been experiencing are: I thought that I was getting a bundle package with internet from Clear, only waiting for modem to arrive. Over a week later, I found out I was never bundled with any internet company. I was charged $85.00 for my first bill only 9 days after service installation when I was told by the sales rep that the first month would be free and the first actual bill would be a little high because it would be prorated (if that even makes sense!). Nowhere was it said or read that I would be charged a month in advance.

My husband received a call from the secretary of the head person and said that there is no record of a conversation with either of us on or about Feb. 20, 2012, from customer service. I guess we have nothing better to do than make up conversations with fictitious people. You have a supervisor named Tracy who was very rude and hateful. I was on hold with a person named Tricia who was not helping me at all and I requested a supervisor. When I was hung up on, I called back and talked to a guy name Matt. But in the mean time I was informed that no one goes by name, only employee number, whatever that meant. I do believe that Tracy deleted all info from my calls. How sad and demeaning. How can you call so many different times in the same day and get so many different answers? So now, I guess we are really screwed.

DirecTV is one of the worst companies I have ever had to deal with in my life. My father passed away in August 2011, and I wanted to cancel service at his residence, of course, because no one would be there watching TV or anything else for that matter as he lived alone. It took from September 2011 until today April 13, 2012 to get this account resolved and finally closed. And $300 dollars later, we may finally have closed the account due to death. He had the service for over 20 years, and this is how a person gets the runaround and is treated for their loyalty as a customer.

I was forced to sell my house after 20 some years due to the death of my husband. I moved into the first apartment I could get into quick. After about three months, I realized I didn't want to be in this apartment due to various problems with it. But when I first moved in, I got DirecTV. What a mistake. Anyway, I moved into my new apartment and signed a 3-year lease. I went to have my DirecTV installed and was told by the landlord that it was not allowed and that they offered Comcast. I called DirecTV to explain my situation and was told that it was not a good enough reason. This is something that is not in my control; my landlord absolutely will not allow the dish on his property. So again, I called and was told that I would be charged $825.00 early termination fee. But after I returned their equipment, I would get $260.00 back.

We were originally DirecTV customers then switched to Dish because they were a little cheaper than DirecTV. After 6 months, DirecTV said they would pay the Dish cancellation fee if we came back to them and match the Dish price. The layers of lies is overwhelming for the average consumer. First, you have to apply for all the rebates on a DirecTV website even though you just spoke with the rep. They are hoping you slip up so they can gouge you a few months before you figure it out.

DirecTV improperly installed a cable on my house by not fastening it securely. The cable was tucked under my shingles instead of proper methods. Now, the cable is loose and is draped across my entire garage opening. They want $50.00 to come and "relocate" the cable. I am a professional in an industry that installs cabling and would never practice such poor workmanship. And if somehow this were to incur, we would correct the issue ASAP at no charge without a question.

It's been 3 weeks since I've reported my third issue with the DVR I received from DirecTV. I've talked and talked with people there, only to be told they're "looking into it". I've had every manager and tech in the area looking at this. They've replaced the DVR 3 times, all the wiring twice, and each time said "we should just upgrade you to HD". Now that I've finally gotten DTV to admit that may be the best fix, I'm told that in order to do that, I would have to extend my service contract by two years! When I pointed out that I'm not the one asking for an upgrade, I'm being told that the upgrade is the only solution - that giving me a "free" upgrade yet forcing me into an additional contract for 2 years is hardly "free". They claim that I will have notes put on my account stating they won't hold me to that additional two years if I need to cancel after my initial two year contact is over.

DirecTV overcharging - I had a contract for $29.99 and my bill was raised to over $67. When I called them, they refused to do anything and did not get my money back.

I setup an automatic withdrawal with this company on 1/5/12. In the same month, they charged me early cancellation due to a bill that I owed AT&T. AT&T had my account number the same as they did. They stated that my account did not have the money in it. It was only for $25.99, but yet DirecTV was able to take $278.06 from my account. Somebody was not doing their job. Nevertheless, DirecTV cancelled my contract after my agreeing to pay them. I will not pay them another dime regarding this bill. They said they provided me a copy of the contract. I never set eyes on a contract. They are lying and misrepresenting themselves. DirecTV would make so much more money if they were an honest company and worked with their customer. I will tell everybody that I know not to buy cable from this company.

At the end of December 2011, DirecTV stripped my account by taking $715 without my consent. I am on disability and only draw $786 a month. I had just lost my brother who lived with me from cancer and was going to lose my house since I now had only my income to live on. I called customer service and told them what was taken from my account and I knew that I did owe 2 months, but not the large amount that was taken from my account. I also told them my circumstances and this was unauthorized by me and that I would be moving. They said that if I kept them when I moved, they would give me credit but not the money back. Why would I keep them after this deceptive practice? To me, this is blackmail and something should be done to them for this. I notice they have done this to many other people.

I signed up for a bundle discount price, one monthly bill, three months of free premium and didn’t get the bundle. They said it takes months to get signed up. The billing was screwed up. I asked for a list of charges and payment since I got their service. They sent me a copy of the current bill. I called every week. I told them they are required to send me a statement of account with all the charges. I got a lot of apologies, but no answer. The supervisors seemed to be the only English speaking reps and they’re rude and ineffective.

$69.00. I never agreed to this amount and had Cablevision in the past. DirecTV told me I never registered/signed online to get the promotion, but no one ever advised me of this procedure. When I contacted DirecTV after I received my first invoice shock, they told me it was too late to get that promotion and I was stuck with a 2 year contract paying premium monthly rates. I would never have signed up for this had I known. My contract will be up this coming October 2012, but I clearly think I will be cancelling before that. I wasted so much money over the past 18 months, a monthly rate that I never agreed to.

I will never deal with DirecTV again. I wish I had read all these complaints before I got them. When we decided to get DirecTV, they asked for our credit card number. I told them my card is almost full and that I prefer to pay by mail. The customer service said they only needed the card number to start the service and that it would be only a dollar to start it. The customer service lied and reassured me that they would not use my card. Well about a couple of weeks later, we got a bill saying to pay immediately. They tried to use our card and were denied after I told them not to use it. DirecTV took it upon themselves to use it anyway. They also did my mother the same way. She used her debit card to pay a bill and DirecTV took the next payment out of her debit card.

My family enrolled to the program DirecTV/Optimo Mas. The company did not fulfill the original contract. We had to cancel the service before 30 days in order to avoid any penalty. We have the publicity flyer of the company telling us this. Now, they are charging me with an early cancellation fee $433.47.

DirecTV lured me back to their service by offering to pay the $200 early termination fee (I was with Dish Network). I did everything they asked to comply and they kept making excuses not to pay: they never received paperwork, I did not send to proper address, etc. They even escalated the issue. Bottom line, they dragged it on so as not to pay. I withheld paying them and the next thing I know, they cut my service. I returned the equipment and paid their last bill.

I was called to re-establish service with DirecTV. I was given a great offer and said because of HOA restrictions, I needed non-damaging hookup. I was told about clamps that could be used. I paid a $65 fee to have the clamps used, but when the agent came by to set up the service, he had no clamps. He also said that he could not use clamps. So why did I pay a $65 fee for nothing? Also, I cancelled my old service which led me to have to re-establish service with them. Because of this, I had to pay an extra fee to have service re-established (which I think you should pay).

So DirecTV sends a tech out again to my house unannounced no less, so they're lucky I was ill today and had to work from home. The tech runs a bunch of tests, sees the box is indeed still freezing up, and then proceeds to blame the electric wiring in my house as the issue. Story changes quickly when I point out a.) even with everything but the TV and box in question unplugged, and b.) I work for the local electric company and as such I am very aware of the ins and outs of the electric, and very certain of the wiring in my house. Long story short, still no fix, still no service.

Two men came to my door claiming to be with DirecTV (DirecTV door-to-door representatives). They were not wearing uniforms or nametags, nor were they driving a DirecTV vehicle. There is a sign on my door that very clearly states: no solicitors. What kind of operation are you people running here?

Our local Channel 5 was turned off and that is part of our channel line-up agreed upon in our monthly service charge. Also, we have had problems with our HD receiver and all they want to keep doing is hold me on the phone for over 20 minutes at a time every time I call to try and troubleshoot the receiver and remote and ask if it’s plugged in and if the batteries are still good. Really, I get frustrated and hang up. They will do anything to avoid replacing their faulty equipment. I pay for the monthly service plan to have them come out for free to repair any issues and it’s impossible to have a tech come out. When a tech eventually does come over, he always has the wrong work order. I wish Dish Network had the NFL ticket.

I switched a few months ago after 12 years with Dish. The problem, in hindsight, was minor. I got sucked into one of their "must respond or you don't get our new HD service for free" scenarios. I should have paid the $40. DirecTV is a mess. Lousy remote, it was so bad I finally paid $125 for a universal remote. The on-screen user interface is awkward. I can't seem to record a program from a channel that I just recorded a different program. It says my receiver can't do it. Why? And now, they're in a dispute with Fox and their argument totally blames Fox with, if everything else I read is right, a totally bogus story. I called to complain and ask that my complaint be forwarded to the proper people there, but just as I'm signing off he said "I'll note it in your file". I didn't ask him to "note it in my file". What good is that? Can I get out of my contract since they aren't providing the local channels I'm paying for?

After being charged twice for two TiVo boxes, I contacted my credit card company to dispute the second incorrect charge of $371.59. MasterCard agreed that I should not have paid the second time and credited the amount to my credit card. In response, DirecTV re-charged the total amount to my bill! Now, MasterCard is telling me they can't do anything about it because it wasn't charged back to my credit card. It's on my DirecTV bill, but not my credit card! So now, if I don't pay the bill, my credit goes in the toilet. If I pay the bill, I'm paying twice for the same merchandise! How is that fair?

DirecTV can't settle with Fox or the Padres so we in San Diego are locked out of these channels. I don't think I should pay the whole bill if I am not receiving what I pay for. I can't cancel until June and it can't get here fast enough. This is the end of a long and grueling contract! Last fall, I paid for Sunday Ticket and could not get the Charger game and was not warned ahead of time. Since this was the only game that interested me, the money, which was not refunded, was just wasted. The cost has risen over $40 and the service has declined. This with no HD, HBO or anything extra.

DirecTV's non-information of moving charges - We signed up with DirecTV on Nov. 17th at 8:43 am. My account # is under David **, my husband’s name. We explained to the rep that we would be moving to NC, out of state in April which would be about 5 months, the rep then told us that, that would not be any problem and to just pack up the equipment and to just take it with us and that DirecTV would then come to our new address and reconnect us and that would be it - just that easy. He never said a word that there would be any kind of charge for moving the equipment and then an extra fee on top of that fee.

DirecTV is not showing Fox station. DirecTV said that I would receive a group of channels for a particular amount of money. Now, they are not showing an important channel. False advertising I guess and promises not kept.

I do not understand how we as customers can be told we would get our local channels and then we don't get them. Last night, I was excited to watch Bones on Fox but no, you dropped that channel. This is bad, bad, bad business. Glee comes back on next week and I hope that this is resolved. We should have never have switched to you from Dish and if it is not taken care of by the time Glee comes on, we will switch back. Please resolve this asap as it is what your customer want.

I just renewed my two-year contract based on availability of channels in my package. I would have never agreed to another two-year contract if I knew Fox 17 would not be included. I should have been advised. This was obviously something DirecTV was aware of for some time. I should have the option to switch to another carrier without penalties and be reimbursed for any installation charges I incurred as a result of DirecTV's scam and dishonesty with the public.

Channel 307, WGN Chicago, is one of our favorite channels. Please solve the dispute and bring back WGN and the Chicago Cubs! Thanks so much!

I believe DirecTV breached its contract with me when I signed up with them 3 months ago, when they promised I would get all my local channels. Had I known DirecTV was too cheap to pay Fox (Q13), I would never have changed from Comcast. Therefore, I should be able to go back to Comcast without paying DirecTV for ending my 2-year contract with them. How can they get away with not upholding their end of the contract and expect me to pay them when I am not getting the service they promised me?

This is the second time in the past year that I have missed out on shows because DirecTV could not settle a dispute between themselves and other companies. When I signed up for DirecTV, I was under the impression that I would receive certain channels for a monthly fee, but I was wrong. This is unacceptable and once my contract is up, I will be looking at different services to provide my TV shows.

Suspending WGN, really? I have been a customer with DirecTV for over 22 years. I originally signed up with Primestar previous to DirecTV buying out Primestar. With Primestar, I signed up for a package for $39.99/month. Today, I pay approximately $150/month. DirecTV can change the fees as they choose. If you are a new account, you receive more perks than if you have been a loyal customer for more than 22 years. Now you suspend stations? I propose you at the very least credit everyone's account if you can't supply the package in its entirety. Otherwise you should be, at the very least, in breach of contract and should be held responsible for that breach. You certainly would hold your customer to a breach of contract. If you choose to continue this operation of business, I would suggest to all your customers to join in and file a class action suit. Hold DirecTV accountable.

Channel 61 off the air - I miss the a.m. news, they are all great and especially the 4:00 news! What is going on? Please put Channel 61 back on! I love Joe Furey! I can’t take much more of "Scott"!

Illegal cancellation/keeping $572 deposit w/ equipment return: This involves myself, Mr. Robert ** (now deceased) and DirecTV. I am an in-home caregiver. Mr. ** was my patient of over 5 yrs. He and I decided on DirecTV so I ordered around the middle of Dec 2011. I was Mr. ** P.O. A., so I had legal right to order in his name and use his card, in keeping all the bills in his name as directed by Mr. **. I explained all this at the time I was ordering as to not have any confusion. My or Mr. ** credit aren't great so a deposit of $572 was introduced and paid (we needed 5 boxes)!

I just upgraded service to HD with DirecTV. Personal issues required me to move, still being in 30 days of new contract. The new landlord at new apartment complex prohibits installation of any kind of use or installation of DirecTV or any other dish network due to fire building code. Address is **. We did cancel DirecTV within 30 days and also explained that we would like to keep service. Carlos the installer at the old place said when we upgraded service that it would be no problem to transfer service. I just got bill of $460 and it’s due immediately.

I am disabled and my DirecTV is my only entertainment. I tuned in today for channel 307 and it has been removed. Please bring these channels back.

I called DirecTV to order a bundle package of TV, internet and phone services. I was quoted a price of $93.98 for all services after rebates and customer referral discount. I was told this included 5 TVs. I get my first bill from DTV and it’s for $75.67 with a recurring debit that I never authorized. When I called, they said they are not going to debit my account and that this is just the first bill. I am in a bundle and the next bill will reflect that and I am paying only $93.98 a month for all services. I then get a bill from Verizon for $154.57 for a double play of phone and internet services. I call DirecTV and asked once again how is it that I am supposed to be receiving all three for the quoted price but now I have these 2 bills totaling over $200. She tells me that my DirecTV bill is correct and that I should have called Verizon to bundle my services (I was never told this).

Cancellation of FOX - This is unsatisfactory. I called and lodged my complaint prior to the cancellation. I will not make any threats of cancelling DirecTV. I promise if this is not resolved within the next 48 hours, I will be cancelling.

I turned on to watch Channel 9 and it was removed from my line-up. This is April Fools’ Day, but I don't think this is any joke. I mean, come on, this is a local channel and I believe it was in my contract for viewing. Is anyone else out there as angry about this as I am? Give us back what we paid for!

I don't understand why I no longer am receiving Fox 40. I don't think it is right that we have to pay for a service and then they can decide at any time to pick and choose which channels they want to give us. What if I were to pick and choose which months I wanted to pay or not pay you? Do what you have to do, but I want my Fox 40 back—without a rate hike!

My wife and I decided to get DirecTV so that we could watch all of the NASCAR events and shows that go along with it. Today, I had to set up my TV with an antenna to watch the race. So I wonder if I will keep the dish if I only get to watch 50% of the races again and I am paying $80 a month. I already have to pay for more channels than I watch, but to keep paying and not get the intended results does not seem like a good ideal. Another concern is now that I lost channels, will my bill go down?

I sincerely hope DirecTV is interested in improving their customer service in our area and that I am not wasting my time sending this. Statistically speaking, a customer such as myself, will tell others about a positive experience 1-3 times over the course of a year. However, an unhappy customer, such as myself, will share their story a minimum of 25 times. Here is the story I will share.

Dispute with WGN/Tribune: I have been watching WGN since I was a child, I am now 65! If DirecTV and Tribune have not reached an agreement returning WGN for my viewing within 30 days, I will be changing providers for my TV service.

I signed up with your company in December 2011. I was quoted a special monthly cost of $40/month for 3 months. However, I was not told of the rebate at the time. My 1st bill from you was $89.52. I contacted your office in January 2012. I was given a credit for the February bill. I never received my bill for March 2012. Now I have a bill for $169.05. I called your customer service 5 times before I could finally reach a supervisor. Nothing was resolved and I'm forced to go to another carrier. I came over to you because I believed that your service is better at a better price. This is not the case. Your customer service is garbage; your service is no better than anyone else's.

I closed the account and received a box to mail back the receiver. I mailed it back as soon as I got the box. They charged my bank account $261.41. I called as soon as I noticed the charge. They told me they never got the receiver. They transferred me to accounting, she said they received the box and I would be refunded the money. Finally, I got the money 7 days later, but guess what? I only got back $250.06. Gosh, they charged me $11.35 for their mistake. Just how many people have they screwed like that? I switched to Dish, saving a lot of money for the same service.

We are new DirecTV customers. The dispute you have with the Tribune Co over Fox 40 coverage in our area needs to be resolved without us missing one minute of programming. Do what it takes.

In December 2011, my son was moving in with his girlfriend. She had Comcast service. I told her about the offer that DirecTV has: refer a friend or family and get $100 in credit. In the mist of moving, and she had a Xmas trip plan for Costa Rica, I didn’t know that you had to give the name and account number. So she got DirecTV installed before she went to Costa Rica. Between moving, a trip to C.R., and the baby's first birthday party, work, etc., she didn’t give DirecTV my account number because we thought that after the installation, we could do the paper work.

We have not been happy ever since we signed up. We signed up at a Wal-Mart location in Ashland City. Foster was the man's name. He told us we were going to get a 2-year promo price, free installation, could go online and change when our due date is, and no payment for 30 days. And we called him, and he said he would call us back. He never did! We received our bill, and payment was due 3/29/12. We will not get it for 2 years, only 1. Also, we paid $33 for installation, and we cannot figure out how to change our payment date. So we are very unhappy! We want to talk to someone who can give us some real answers!

I cannot believe that you guys are even thinking of cancelling Fox 40! My family and I watch Glee, American Idol, Bones and Fox 40 News. If this actually happens, my husband, Kevin and I will be forced to go with either Dish TV or a cable company. I have never been in favor of having satellite TV because every time the wind blows you lose the signal, its ridiculous! To cancel Fox 40 would just push the irritation for your short comings over the edge. Your commercials that compare your great big huge plans with Dish TV's basic plan are laughable! You guys are already missing so much as it is, not to mention, I still miss some of the things I love to watch because your time is all based on the east coast.

DirecTV refund request takes four months. I was talked into giving account info while waiting for existing vendor to rectify loss of signal. I cancelled one hour later. Sales girl in four conversations said she would get refund, that was taken out of checking account the next day, processed. It was never done! Corp office says it will take another 65 days to process, even though it has been almost 60 already. What a piece of junk, 2-bit, garbage company. One day to take your money, 120 days to get it back!

I got DirecTV in April 2011, got on a deal where I could get a free HD DVR for one of my rooms (the only one with HD TV) and it worked great. Then decided I'd spend the money to get a standard DVR for the family room, seeing as the kids use it. Since day 1, I have never had a working box. It constantly gets locked up when trying to search for anything or even change channels. They had me factory reset it, they've replaced the box 3 times now, replaced all the wiring and tried different configurations to my TV connection. Nothing works. I've been told by techs that these boxes are refurbished and they've had issues with them, yet no one and DirecTV seems to know what to do.

I had a disconnect notice, and my services were due to be interrupted by 3/27 if I didn't pay my past due balance of $75 by 3/27. I made the payment of $90 on 3/26 at 7:17 pm through check-free pay at my Kroger courtesy booth. When I got home, I called to let them know that I had made the payment and the person I spoke to said that since it was made through check-free pay, the payment probably would hit our account until the 27th and our services would probably be disconnected but that she would put a note in our account. Also, she asked for our account number, the receipt number, and time we paid, so that when they do see that the payment was actually made, they could go ahead and reinstate our service immediately. It didn't happen.

My fiance and I recently moved into our new house, and we wanted to get DirecTV, hoping that it would be better than Comcast. So she called and set up an appointment for them to come and install it. She has decent credit, so there was no deposit needed. After waiting four hours for them to come, no one showed up. We called and found out that they had cancelled the appointment on us without informing us.

My elderly parents had a DirecTV rep come to their house and get them to switch from Dish. They were getting ready to move at that time, so they asked repeatedly about issues with moving service, to which they were repeatedly told was free and not a problem. When I went to visit, I saw the picture was bad and found that they'd installed a standard definition box on their high-definition TV.

I've had DirecTV close to 1 year and have had several problems with it since having it installed. Today, it just stopped working. After talking to Tech Support, I was told it would be almost a week before someone would be available. This is not the first time. The last time, it was 3 or 4 days. I talked to a supervisor, but he refused to waive the ETF of $350. I feel that it's the least DirecTV could do. Is there any recourse?

Problems with reception were diagnosed after hours on phone with technicians, as the Dish had been moved. I was charged $49.95 to have a technician come and repair. It would seem to me that this should be DirecTV's responsibility as would be the case with Comcast Cable TV.

I had DirecTV installed at my home in September 2011. The installer was told that the installation was not stable and that he should anchor the dish so it wouldn't move. The installer said it is fine and there would be no problems. Subsequently, I lost connection all together for an entire night, and then the next day, magically it was back on. When it is windy, the picture freezes or it goes black. When it rains, the TV goes on and off. Now, I have one channel that gets no reception.

I've had DirecTV for 2 years and 2 months. I enjoyed the service and programing, but I upgraded to a HD receiver, 1yr into my contract, perhaps my fault for not reading the fine print, but now I am stuck with a $360.00 early cancellation charge. Evidently, when I ordered the upgraded receiver, my 2-year contract was automatically restarted from the day I ordered the upgrade. My problem is with their deceitful business practices of renewing the 2-year contract without making it perfectly clear that it was the result of an upgraded receiver. I would not have agreed to restarting the 2-year contract. Furthermore, they did not notify me of these charges when I canceled the service, I received a surprise bill 5 days after the cancellation.

They scammed me and charged an early cancellation fee. They ripped me off.

My complaint is similar to many others. I signed up for Direct TV online. The technician who installed my system never told me I had to apply for a rebate. However, I got onto my online account and 'checked for rebates' immediately after opening my account. It has always said there were none available. Then I noticed I was paying over $80 a month, instead of the $35 I had agreed to. Now they're telling my I've exceeded the 90 days to process my rebate, so I can either continue to pay this amount or pay $400 to cancel my service. This is after many calls, and being promised a special rep would contact me after my 'escalation' within five days. After 12, I finally called back. No calls so far.

In June 2011, our online DirecTV account started showing us owing them no money. Then, we received a paper bill from Qwest CenturyLink, welcoming us as customers. We were never contacted about this. They had created a 10 digit account number for us that began with 048, not a real area code. So when we went to their Customer Service system on phone or online, our account number was declined. We didn't exist in so many ways. We were finally able to connect to a CenturyLink rep and a DirecTV rep on the phone together 2 days ago. They both assured us that we had been unbundled from CenturyLink and returned to our single account with DirecTV.

After my fire, they took money out of my account for cancelling. I cancelled because I had a fire. They said I can put the account on hold every six months segment as long as I needed to. Not only was that a lie but they took out the cancellation fee and the equipment cost out of my bank without any notification. In addition, when I called to get a statement of the cancellation fees, they don't have one or access to one, really? They are a bunch of frauds.

DirecTV made numerous errors related to the order, installation, and programming of the cable TV as I requested. They will not correct their mistakes and were completely not helpful. This is false advertising and they lied to me. I was told I had the "Choice Package," but they installed something else and will not correct unless I pay additional money. That is unacceptable. They told me one thing and now will not install the programming as I requested.

I signed up with DirecTV in November 2011 with a referral from a friend. I was told I was to get a $10.00 credit as well as the person that referred me. In January, I called asking why I was still not receiving the credit and they told me I should see it on my next billing. I have not received the credit still and was informed that I was supposed to call a referral line when I signed up. Not once did anyone tell me that or give me a different number to call. I feel that they broke the contract with me with not giving me the credits on my account that I was promised. Now, I am getting five phone calls a day and they are threatening me to charge an early disconnection notice.

I couldn't afford to break my contract with Dish Net and so was stuck until my contract was up. Then DirecTV told me that they'd pay it. I was to send in the proof of cancellation (from Dish Net) and the bill showing the fee Dish Net was charging me. I did this. DirecTV told me that a visa card was coming in 4 to 6 weeks and that I could use that to pay off the fee from Dish Net. Well, here it is 4 months later and the bill has gone to collections. My credit is messed up. I am getting called nearly everyday from the collection agency. I have contacted DirecTV countless times regarding this and I get the same runaround: "You will receive a visa card in the mail in 6 to 8 weeks". At 4 1/2 months, I still don't have the card.

DirecTV took money out my bank and didn't even ask. Now, I'm in overdraft with my bank because I didn't have 302 dollars in my account. They didn't ask for anything back, they just stole my money that I didn't have. They said that was my problem, not theirs and that next time, pay on time. That way, they don't have to take what they want when they can without asking **. I don't need a box that I can't use. They can have it back. Now, Cabletime is better. At least I can see movie when it rains.

The games are not on my DTV programming, they were some years ago. Other than that, I do enjoy my DTV which I've had since 2002. I especially like TCM, FOXSMW, Active, List, Military, Fox News and History. I appreciate the time your agents take to clear any problems I have.

I complained to government agencies, but to no avail. They left me to believe too many government big dogs have a lot of stock in this company. The shows are so cheaply filmed it is embarrassing. They are dark (can’t see anything). The actors don’t talk right (can’t understand a word they say). They have way too many junk programs and paid programming. At 6:00 am this morning all channels, except for maybe 2, were paid programming. I am 67 years old and I would like to watch TV, which is my only form of entertainment. Please help!

My wife and I had a 2-year contract with DirecTV that we were forced to cancel. We moved into a rent to own home back in October and had a pipe leak on the second floor on November 18th. When water restoration services came into the home to do repairs, they found black mold everywhere in the home. The home was deemed uninhabitable and we were forced to move out in early December. Direct TV is charging us $460.00 for breaking our two-year contract early. It’s ludicrous that they have taken this position because we were without TV service for one week and still charged. Equipment was shipped back to direct TV immediately. We only had TV service for 1 1/2 months.

I was a DirecTV customer for 6 years. I disconnected and got a $340.00 disconnection fee. I was told it is their "policy" to charge this even though I never was told about it, never agreed to it and never signed any documents stating this. This is not a contract I had with them, just their "policy".

I would like to express my opinion on DirecTV. Your service is not what I was told by the sales person that I talked to. I do not know why you can't fix a Senior Package, if you can fix a family package that is geared toward children. You have the dates of birth on all our customers and it wouldn't be so hard to fix a Senior Package for the same price of the children’s package for $29.99 a month.

DirecTV unauthorized transaction - DirecTV took $844.07 out of my social security disability account and will not return the money to me. I have been trying to resolve this with them for over 20 days. I never had an account with them. They took the money out of my account to pay for someone else's debt. I told them my money falls under the income protection act and they told me they don't care, they are keeping it. Please help me.

When we signed up for DirecTV, the salesman told me the HMC HD DVR was not available even though it was advertised on the internet. We were told that it would replace the DVR being installed as soon as it became available. It had become available in February, which is a month later. Now, we are being told we would have to pay over $300 to have this box installed and there is nothing anyone can do to help with this situation.

We changed from HBO to DirecTV. We're told we would have Ondemand with our service by a sales rep. We never received Ondemand as we were told later that we needed an HDTV to accommodate an HDTV/DVR. One of the main reasons we moved to this service was for Ondemand service and a lower monthly bill.

I am the mother of a 12-year-old girl, as well as a reporter who works for the Farmington Daily Times newspaper. I recently called DirecTV customer service to ask if some channel descriptions could be removed from the directory, as they are offensive. I do know how to the block the channels and I have done this, but I wanted to have the titles of the programs blocked, as well as the listed information on the programs. I was told that this is not possible and was told to contact the corporate office to see if something can be done. I am considering researching the various cable companies and writing an article on this issue and would appreciate your response.

I just recently closed my account with DirecTV. They closed my account out and said I owed $6.98. However, a couple of weeks later, I received a bill for $68.00 because of movies that were watched over 4 years ago. I have no proof that I did not watch the movies. They kept telling me that the computer card does not make mistakes. I do not have a phone line hooked up. They told me it was done on the remote. Can they still charge me if this happened 4 years ago? Please let me know. Thank you.

We have been a DirecTV customer for more than 6 years, so I ordered the HD/DVR upgrade online through the website, because it was a "free" upgrade, except for shipping and handling. A couple days later, the contractor called to make an appointment. This was the first surprise. There was no mention that I could tell on the DirecTV website that a "new" satellite dish would be needed along with a service call for the installation. But ok sure, we're willing to replace the one we have if that is part of the upgrade, even if it costs another couple of hundred dollars (so much for "free"). We were not given options about when the contractors would come out. We were essentially told when they would be here. Luckily, the time worked out for us. Well, the contractors just left without installing anything.

DirecTV has best service ever better than cable. It has more channels and more HD channels by far. Customer service is really nice. I'm so happy. FYI, people, when you call and order DirecTV, you are explained the 24-month contract and how it works.

I canceled my account with DirecTV and received a bill which indicated I was owed $19.50 by DirecTV. I returned the SIM cards, and they billed me for $12.48 indicating that I watched a soccer game in 2009, and mind you, this 2012; and since the game was $29.98, I must pay $12.48.

I read from Westway magazine (AAA magazine for member) about Direct TV package. I called # 18773203119 and spoke with CS, I agreed with the package, I will pay $29.99/mo for over 205 channels, 11 extra movies, Direct TV on Demand, and I need to pay $6.00 for receiver for the 2nd and over, for final I need to pay $41.99/month plus tax. This price will lock for 20 months and then the month for 21-24 the price will go up.

We were told by our apartment complex that our satellite dish was not properly installed due to some regulations and it needed to be adjusted. We have called customer service multiple times and have had nothing but poor attitudes with multiple different representatives. Nobody could understand our situation and help us and wanted to charge us for their mistake in the first place.

My service was disconnected. Due to unforeseen circumstance, I could no longer afford it. They then sent me a box and info on how to return their DVR/receiver. I did return to them. In the meantime, I went to withdraw money from my prepaid child support card to find out that there is no money left. They withdrew $192.07 without my knowledge or permission. I called today and they said that I gave them authorization simply by having my number on file from making payments. No bill, no notification of what the charges are for and no customer service whatsoever when I called. I was basically told that I was being charged an early cancellation fee with no amount given to me or what the break down is. She said they have the card on file and charge the remaining balance too and will do so.

A DirecTV HD dish was illegally installed on the side wall of my duplex yesterday. I contacted them, the company owns the system. I told them to remove it and place it on a pole. I was told that I would have to pay $49.99 to remove the dish and $49.99 to install the dish on a pole. I said that they installed it without my permission, then they refused to remove the dish or repair the damage.

I have been a DirecTV customer for almost three years. This month when I received my DirecTV bill, it was for $595. I was very outraged because I did not understand why until I looked at the bill. I was being charged for movies that my son had ordered without permission from months dating March 2011, July 2011, and February 2012. I was very upset because I was told that when I first ordered the service that we could not order movies using a remote because we did not have a phone line. However, my son was able to order movies using his remote, but the problem was DirecTV was not receiving the information because their was an error in the system.

Do not sign up for DirecTV if you can at all help it. I've gone through the same ringer as many of the following complainants. I signed up for $49.99 per month, was misled about the rebate, missed my 90-day window, and am now locked in for two years at $73/month. They tried to sneak the movie package onto my bill for $45 more, which I had to call to cancel. The monthly statements are a joke and only meant to confuse us and hope we do not notice the increased charges. If this isn't billing fraud I don't know what is. I was a Dish Network customer for 5 years and they did not do these things - just charged $29/mo on simple straight-forward bills. Sign up for Dish or another service if you can.

I have been DirecTV subscriber since July 2008 with two receivers, one with DVR for my living room and another regular receiver for my bedroom. Sometime in early 2011, my bedroom receiver started to give trouble as it will reboot itself every few minutes. I called their customer service. They tried fixing it and eventually suggested replacing the receiver which I agreed. They sent me the new receiver and charged $45 with the promise that $45 will be credited back once old one is received. I returned the old one weeks later and got the $45 back. All good.

Well, I had DirecTV. I cancelled in November. They said that they can suspend my service for six months. But in February, I was going to get my place and let them hook the service back up but I cancelled it that morning. So no one came out but they still charged me $141.39 for what? I don't know. I don't have service so there should be a report that whoever came out that they didn't give me the service somebody name. That's not far to your customers. I shouldn't have to pay something that I don't have. I talked with someone from the company, but they told me that they don't keep records of who come out or if they restore your service or not. That's very unprofessional. Something must be done about that.

Hey, Wesley in KY, the guy with all the answers, I can't wait until you try to disconnect your DirecTV service. You will see then. I had been a loyal DirecTV customer for over eight years. It was a bundle through Qwest, then Century Link. After being offered a deal to good to refuse from Comcast, I decided to make the switch at least for the two-year Comcast contract. My original thoughts were that I had enjoyed my DirecTV service and that I would return to them if I became dissatisfied with Comcast. That is until the return of my leased equipment to avoid the absurdly high fees of paying for them. I was told that I would pay $250 for the HD DVR and $150 for the HD receiver if they were not returned within 21 days. Five days later, I received my return box and immediately packaged up the equipment and dropped it off at the post office. Luckily, I retained the tracking numbers.

On March 11, 2012, I cancelled my DirecTV account. I was told that a box would be sent to me to return the receiver to DirecTV in within seven days and if I didn't return the receiver within 20 days, I would be charged for it. On March 12, 2012, I called DirecTV again because I still had service. I requested an email of confirmation which never came. On March 13, 2012, I called DirecTV again asking why I still had service and requesting the tracking NBR for the box. The person I spoke with had no idea why I still had service. According to her records, my account has been cancelled and I wasn't getting a box to return the receiver because it's so old. She tried to send me emails at two different addresses and they never come through so I have no written proof from DirecTV that I've ever even cancelled. All I have is the word of the person I'm currently speaking with.

I had complained that DirecTV charged me twice for disconnecting service with them. Finally, they have refunded the full amount of the second charged amount. Thank you for your assistance in this matter.

I ordered month to month cable service from Ivy, customer service rep, for my elderly mom who was temporarily in a convalescent rehab center. When mom was released, I cancelled service. DirecTV said I owed an early termination fee of over $400. I spoke to Veronica, Valerie and Kelly. Also sent an email to David **. I asked them to listen to the taped conversation of the order and notified them that I would not be bullied or swindled into paying for service that I have disconnected.

We have been customers since 2003 and when we had to change to accept HDTV, it required a new box from DirecTV. We moved in 2012 and advised DirecTV more than 30 days in advance and asked for the boxes to send back the receivers. They never came. We called two more times and nothing. We then went through the billing hassle of no balance then a bill with a balance for cancel early. I called and got the run-around and received no consideration for the fact we had been with DirecTV since 2003. They only see new equipment, new contract, and new customer.

I have problems with some of my channels. I can't watch them. Every time I call for help, the number is always busy. As I say—always busy. They never answer. I am disappointed and very angry about this service. It really sucks. I am thinking about canceling my DirecTV. This is not the first time I have went through this. It has been like this several times. I am sick of this and I am very angry!

I was informed that I would receive a free HD receiver with no charges. Now, the company is billing me monthly. New customers receive lower prices at old existing customers’ high rates. I've been with DirecTV for 9 or more years and I'm charged monthly for the receiver. I feel like I’ve paid for the receivers over again. I'm getting out of this mess. It’s not right.

I was told at the time that my bill would be only $54 per month, it is now $74.99. They cancelled the select program and told me it is only for certain customers, based on how long a person has been with DirecTV and what program they were watching. I have been lied to and I was not notified of any programs cancellation. So I'm forced to buy their expensive program.

I was so unhappy with the services that we received from DirecTV that I cancelled my services which left me with an early termination fee of over $200.00. After requesting a payment plan and was told this was not an option, I return my equipment as they requested me to. About 30 days later, Direct TV used my bank card that I had placed on file for automatic bill pay to take $437.76 from my checking account to pay the entire account off in full. I didn't even have $437.76 in my account for that transaction to clear. So they robbed Wells Fargo to pay off my debt, and now, I am in debt with Wells Fargo.

I had disconnected my service in December of 2011. Four months later, I received a bill for ** pay-per-view movies that they claimed we ordered in 2008. How can you be billed for something that never happened and was 4 years ago? I told them that we did not have access to the pay-per-view and that we would never order these kinds of movies. The agents were very rude and insulting. They kept saying they were valid charges and would not remove them. They claim that the movies, even though never viewed, were stored in the access card that we had to return when service was terminated. I was very disappointed and insulted by their lack of help. My husband and I had been DirecTV customers for almost 10 years and we were treated horribly.

When I signed up, I asked the rep several times if it comes with "on demand." He did not say once "You need internet for it." I didn't know till it was installed. Then when I called to cancel, they gave me grief because I would be charged for a day of service and I won't be refunded my $19.95 back, even though I was told by a supervisor that I would be refunded and I won't be charged because I cancelled within the 24-hour period after activation. Now it's upsetting. They bring you in with false hope about getting something that you won't get and then claim they're actually losing money, so they'll charge you for shipping equipment that the installer already has. Then they'll find ways to charge you because they are "losing" money.

I've been a DirecTV customer since 2008. This summer, we upgraded to a receiver with a DVR. Just this month, I received a bill with two $10.99 charges for pay-per-view movies. My husband called to inquire as to what movies they were. We were told that they were adult movies. The problem is that on the dates given, the only person home was our baby sitter with our two small children. Our sitter is also a family member. We asked the DirecTV representative if this could be a mistake, and we were told no because it was ordered by our remote and even had a viewed time in our history. So we of course asked the sitter who adamantly denied that she watched any such thing.

With the class actions started against DirecTV in CA, I am hoping you can give me information on complaints against DirecTV for past customers in NV. We had service at a previous address and when we moved to a rental house, we called about continuing service. Since the rental would only be for one year, we only wanted a one-year term. We had the installation done and afterwards verified by phone that it showed a one-year term. It wasn't until after we stopped service and returned the equipment that DirecTV came after us for "early termination" and charging us several hundred dollars. We had been contacting DirecTV regularly (phone and e-mails) since we were being charged for the NFL Network which we didn't order.

I signed up for DirecTV through AT&T in August. I had problems and dissatisfaction from the get-go. During the first installation, the tech put the wires on the house and wrapped them around the gutter. I asked them to remove it and put it under the gutter. They were called back because the TV service was not working and the original installation was wrong. When they were here the second time, the installer gave me an attitude when I made him move the wires. From the first bill and for five months after, I spent at least an hour at a time trying to get the bill adjusted to the originally quoted price. When power went out during the Nor'easter for 24 hours, I did not receive a credit. The sound continually went off after a minute on one TV and went out completely every 30 seconds on the other TV. In the very beginning when I signed onto DirecTV, I feel that I was misled on the services that I was going to receive. I feel I was duped and had no other choice than to cancel after five months of continuous and lengthy phone calls to straighten out the bill from being overcharged each month. I just received a bill for the early cancellation fee of $360. Is there anything that I can do to not get my credit damaged from not paying this fee? Please advise.

I was billed wrongfully and DirecTV haven’t returned my money. I had deactivated my DirecTV services to move so I called in Dec. 2011 to set up a time for a serviceman to come out and install a new dish. The serviceman came out Jan. 4th and was not able to find a suitable place for a dish so my contract was voided and my account was canceled.

I asked to have HBO on my TV but did not want to pay an arm and a leg. DirecTV has expensive fees. They offered me a group package of HBO for three months free and two other premiums for 1/2 price. I get the bill and they credit one month and charge me full price for a partial month, one month minus 5 days because they say they cannot credit you for partial months. What happened to free HBO? They said I could get the money back when I cancel the service then and only then! They do not tell you this upfront!

I have been a DirecTV customer for 7 years. Our account was suspended (by our choice) through 2/29/2012 when I called to have the service activated. During the activation, I was informed that our current receiver was a receiver that was no longer used and they would send me a new receiver which would be sent to me to arrive in 2-5 days. Today, a full seven days later, I called to find out when the new receiver was sent as it is imperative that the service be active tomorrow for a business session. I was informed that the technical representative that I spoke to did not place our order for the new receiver and was advised that it would be 2-5 days for the new receiver to arrive. I informed the representative that this did not seem right as their employee is the one who made the error. They told me this was the best they could do for me. At this point, I asked to speak to a supervisor.

I signed a 2-year contract with DirecTV. Twice in 4 months, I sent a payment that they held for over 2 weeks, cutting off my service for non-payment, and finally cashing. The second time it happened, I had no TV for over a week. I did not have the money to double pay so I just went without. When I called to let them know that I had sent a payment and it had been 2 weeks, I was rudely told that I should have just paid over the phone.

We had DirecTV service at our lake house for 6 years. It was in my uncle's name. It had my name on the account as an authorized contact for the account. Everyone in my family chipped in on the nominal monthly bill because we all would use the lake house. Last month, I called to cancel the service. Elderly mom was hurt in August last year. I'm transferring all over with the government. It just seemed fruitless to pay for something we won't use much at all. The young lady was very, very nice when I called to have it turned off. She advised that they would send me FedEx boxes prepaid to return the receivers in to DirecTV and to be sure that I did that within 20 days so I wouldn't be billed for the receivers and remotes. She told me as well not to pay the bill in front of me that was due February 9, 2012 because they were disconnecting the service. Furthermore, since it was billed a month in advance, the new bill that dropped would have a credit on it for the partial month. I had a coupon for a free movie rental as well that we had used to mail in with the payment. She told me to go ahead and mail that so that it would get processed with that final bill.

I moved and returned equipment. Then, upon moving, I reactivated a new account. DirecTV accepted that they received the old equipment, but after four long calls spending almost 4 hours on the phone, I was forced to pay for the equipment that they knew they have received. I paid a $227.82 bill for equipment that their system states they have received.

My family used to pay for a package that included the Cloo channel. Just recently, when I tried to watch the channel, the TV showed that I hadn't paid for the channel. I called up DirecTV and was told they moved Cloo to a higher package and when I asked why, the guy said since it was only one channel, it wasn't that important or something incredibly similar to that. We pay for certain packages because we want certain channels in that package. For DirecTV to all of a sudden move Cloo to a higher package without even notifying me is ridiculous. I expect to get what I pay for, but I guess DirecTV just doesn't care.

DirectTV did not send us a final bill after we closed the account and then proceeded to send my account to collections causing damages to my credit status with several bureaus.

Telemarketers - I have now had 7 calls in the last 8 days even after I said I was not interested and asked to be removed from the call list. I called customer service, supposedly added to the do not calling list, but they still keep coming. I have filed a complaint with the FCC and take a picture of my caller ID every time they harass me. Great customer relations they have. I've been a customer since 1999.

They charged me $648.98 for some movers I did not order. I told them to put a block on this, that no one could order any movers on my account, and they told me it would be placed on it and my bill would be just $78.00 a month. Then they called me to upgrade my service to that and they came out and took all 4 boxes and put in all new boxes. They took back the old boxes with them to send them to the place they needed to go. Can you help with this matter? I have contacted the FCC for them to help me with this.

I was told I had an option to not be billed for a installation until the technician made a decision on whether or not I would have to pay a fee or it would be free. I opted to not be billed until the technician came out and I would pay him (if needed) on the spot. The moving department assured me they would set it up as I requested, which they did not. They billed me for the moving charge immediately. I called and explained to them that there had been a mistake and again was assured my problem would be fixed. It was not. In fact, that representative did not even put any notes in my account at all. I was called for the payment four days later by a person who sounded like they were calling me from prison and could not speak proper English or handle a conversation in any way or form. He transferred me to the billing department who also could not speak English simply based on the fact she was not in or from the United States. She continued to speak over me and ignore my requests and concerns. She finally got approval from her manager to note my account for credit but told me I would have to call the moving department for that credit and that she would note the account as such.

I started with a monthly service charge of $25.99. When the installation was completed, they told me it was $38.00. The next month, the price jumped to $54.58; and on the third month, it has just jumped to $55.63. What can I do to get out of this 24-month deal that keeps getting worse every month? I have spent 3 hours in the past 2 days trying to get a resolution to no avail.

Our basic programming has a number of non-English programs which we pay for no way around it. I have observed that an English language program will most often have Spanish language available on the SAP. My question is why does this not work the other way? Why the Spanish language channel does not have English language in the SAP?

I Ordered DirecTV, scheduled set-up. No one ever showed up. I waited for 4 hours. Called, they transferred me to their fraud department. I had no clue what was going on. I had just moved to this address one week ago and have never had DirecTV. They started questioning me about my brother. Apparently, my brother owes them money from years ago when he had Directv in his bedroom at my parents' house. I lived there at the time, so I am now responsible for the bill? Are they serious? I find this completely ridiculous. It is not my bill, has never been my bill. He is my brother, not my husband, and I am not trying to get service at that address.

I first called in January 2012 to find out why our bill increased $40. The representative said to me that our credits ended/expired. After seeing what we had to do to get our bill lower to an amount that was comfortable for us, they were unable to met our satisfaction. So I informed them I would be canceling our service at the end of the month. Nowhere did the rep tell me that we were on a 24-month contract. They told me that we were on a 12-month contract. So I went to cancel today our service and the new representative told me that we will be charged a $240 cancellation fee on our card on file. I told her no, she will not because our contract ended. That was the agreement we signed up for and our 12 months ended. I told the representative that I would stop this payment. She also told me that there would be other fees like $10 per receiver as well. This is horrible to go through. I know we signed up for 12-month, not 24-month. This is the special the company gave us at the time. This company should not be able to bully customers and frustrate us.

I noticed on a recent credit card statement on a credit card I don't use DirecTV made a withdrawal to my account for $137 for no reason. I called them to correct this and they said that their auto bill pay withdrew it from my account for being late. My account has never been late and I don't subscribe to auto bill pay anyway. They told me it was a computer mistake. I called my credit card company and corrected it on that end but DirecTV said they couldn't just put it back in to my account because it was too late. They said they would have to mail me a check. I paid the credit card bill and waited.

DirecTV withdrew $307.93 from my account without my permission because I had to cancel my service due to the fact that my son moved into an apartment that we were told after DirecTV came out to install that the building is historic and therefore could not drill into the building. If you have to cancel, they will deduct the money whether you authorize or not just because they "claim" that they have the right in the contract. I suggest canceling all credit, debit, or checking that you may have given them so they don't steal from you.

This has to do with their cavalier sense of humor in their advertising. I do animal rescue on my free time and it's a serious problem in every community. To make such a flippant and callous remark about taking in strays as an attempt to be witty is just disgusting.

It blacks out every 2-3 minutes with sound and has no picture. I called on 2/21 and they said it would be fixed in 24-48 hours. 3 days later there’s no ETA. 9 days later there’s still no ETA on when it will be fixed.

Damage to our Pioneer VSX-D710S AV Receiver occurred when the old DVR was removed and the new DVR sent via mail by DirecTV was installed by removing cables one by one from the old DVR to the new DVR. As soon as the coaxial cable was connected to the new DVR, smoke was seen coming out of the DVR near the coaxial connection. Coaxial cable was immediately disconnected. At no time was the AC power cord from the DVR plugged in (it was later determined by their tech, Mike McKinley, that there were two power sources connected via the coaxial cable). This information was also relayed to Mike’s supervisor and noted on the account. I was told by Mike and his supervisor, to contact DirecTV property damage claims department regarding the damage to the AV receiver.

The DirecTV installer disconnected my prior cable service, and caused an electrical shock. This electrical current not only shocked him, but also destroyed my TV. After many calls and being transferred, DirecTV said they were not at fault, and refused to replace or compensate. This was a working TV before they got here. Even the general manager called, and tried to tell me that my house was not grounded properly. Their subcontractors are liars, and I regret switching. Their decision was based on pictures the supervisor had taken. What on a picture would show electrical grounding? I am reporting this to the BBB, and going to small claims. I also found out that DirecTV damaged 2 of my neighbor's 60" TVs. If anyone else experienced this, let's work together on a class action suit. I am not going to just accept their decision, and neither should you.

I called DirecTV on February 23 to find out how to get Whole-Home (where you can record a program in one room and play it back in another). I was told that I needed to add a 3rd receiver in order to qualify for the Whole-Home program. I was also told I needed to upgrade my package because the "Total Choice" package I have had for 12 years now isn't available any longer. The total price was going to be $209 for the installation of the 3rd receiver and the Whole-Home equipment. When the tech came out, my husband was casually chatting with him and asked why we had to install the 3rd receiver. The tech was totally confused. He said we didn't need to install a 3rd receiver; in fact, the 2 receivers we already had were Whole-Home ready. So I was lied to about the 3rd receiver as well as the upgraded package.

I called to return my DirecTV equipment and there was a charge for $936.10. I was told when I return my equipment that I will have to pay $479.15. I'm very upset and I explained my story to him like ten times. The rude representative "Rainey" said my story doesn't look good. What, am I on trial now? I explained that I made a payment to have zero balance and the only thing I had to do is return my DirecTV equipment. Rainey said this will be on my credit and my story isn't right like I was on trial. Mind you, this all took place 2010. I forgot to turn in my equipment and just getting a chance to do it and he was getting smart to me.

I was a Dish Network customer from 1996-2006 and finally got fed up with weather related outages. I switched to cable in 2006. In November 2011, a local DirecTV salesman stopped me at a Sam's Club. I told him I was not interested because of weather related outages and described my experience. He proceeded to tell me that "weather related outages were a thing of the past with DirecTV". He claimed that DirecTV had invested millions with boeing on satellite technology to increase signal strength through heavy cloud cover. He said he used to work for Dish and switched because DirecTV had a far superior product. He claimed that independent studies showed up-time percentages better than cable even in bad weather. Finally, he claimed that he hadn't personally experienced outages even through record snowfall last year.

As a result of losing my job, I'm on unemployment. I also fell behind in my DirecTV bill but had every intention of continuing the service. On 2/27/12, I checked my account to see that they had drafted $428.25 from my account, causing a $25.00 overdraft fee and taking money I was going to use to pay my electric bill. I also have an electric stove. I called DirecTV and spoke to supervisor Michael who was clearly unsympathetic. How can it be legal for a company to draft your money without your consent? Doesn't that scare any who pays bills online?

Tried to get answers concerning upgrading account. Asked to switched to a supervisor, who turned out to be rude and actually told my wife and I she could no longer wait for us to find the amount of our last bill for her security check. She then told me after I had already been on the phone for 30 minutes that I would have to call back. I have been a DirecTV customer for 15 years, but I am about ready to cancel my service due to this one person. She should be fired immediately.

Last week my mother called and asked me if she could use my credit card so that she could order DirecTV. They told her that they needed it just to see if she qualified and that they would only charge a service fee of $1. In her package deal she was supposed to get free HD for life and free installation. They also asked her if she wanted a free estimate from Protect Your Home; she said no. Before the phone call ended they told my mother that they were going to charge the account $53 dollars which was the first month’s bill. The next day I noticed that my account has some charges that were pending so I called the credit card and they told me that I was charged $83.56 from ADT. So I was shocked, not knowing that this was related in anyway; thus I attempted to get ahold of them. No one seemed to know what was going on.

I called DirecTV on Feb. 2, 2012 because we had paid made a mistake and paid them $300.00 that should have been paid to another of our bills. We noticed it right away and contacted them right away. After waiting to talk to a supervisor, they said they would call us back in 20 minutes. 3 hours later I called them. They assured us that they would mail us a check and we would see it within 5 days. I have called several times and have been told our check has been mailed. 3 times they said they would call us back and never have. Tonight, I called them back and a supervisor told me the check has never been mailed yet. They have already used some of the money for our February bill and have assured me for the 4 or 5th time we will get our money. Is there something we can do to get out money back? Customer service is the worst I have ever had to deal with.

I applied for service with Dish on 11-01-2100. My service was installed by another company with charges of $62 for installation and $49.95 for processing. They explained that these charges were by their authorized dealers. I advised, I thought I was getting service connected by Dish and did not agree to authorized dealer. My fist bill was much more than I was told and had extra charges for DVD HD. I requested the $19.99 package, a lower bill and the removal of DVR. I have a VCR + DVR player and recorder. A new box was sent out and I had to call for an installer to connect. He did not connect my VCR, so I had to call back. The channels I should be getting amounts to about 50 channels, you get 80 when you count the 2 or 3 times the same channel appears with different channel numbers.

We got hooked up to DirecTV about mid-January. A week after the installation, the signal quit working. They came out and fiddled with the wiring and said it worked. Later that same day, we were losing signal again and called. They said they would call with another service call. The second guy came out and replaced some stuff, not sure what but said it was okay. It started going out again within a week. I called again and the third guy came out and said the past tech did a poor job and didn't replace a fitting correctly. He replaced fitting and said it was fine and then 2 weeks later, it went out again. I called to have them come out for a fourth time and they told me the past tech said our electrical is faulty. No freaking way! He never said anything about that. He blamed it on past tech.

On February 23, DirecTV took my regular monthly payment out but there was a separate transaction in which they debited my account $664.69. I called them and even after speaking to a manager, I was told it would take them up to 10 days to research the situation since the money had not been credited to my DirecTV account. That is totally unacceptable. I called my bank (Bank of America) and was told that they have this problem with a lot of DirecTV customers. I have cancelled my auto payment, but now DirecTV wants to charge me $10 for an HD access that I don't even want.

My name is Mary **, I desperately need help this problem started 5 years ago. Everything started in February 2007, in **, when I decide to contact AT&T/Bellsouth for a phone and internet service. After been in the phone with them, they fixed a very good bundle for $99 a month for internet, cable and home phone. Okay, that was at that time, good but a year passed and I have to move because I was rented and the landlord wants to sell the property, then we have to move to **. We moved to a new place, but the new landlord didn't want anything on her property wall and if I install anything, she will take me to court for property damage, as soon as she told me that, I called DirecTV. I explained to them, but still they went and tried to convince me to transfer the service and I explained to them the situation, DirecTV said that was ok, no problem that after one year if I moved again.

My daughter called me at work, stating she was getting DirecTV to install a satellite at her place of residence, but she had to pay $20, before they could come out and set it up. She doesn't have a checking account or credit card yet, and asked me if I could call them and use my card, and she would just pay me back. I called DirecTV, and told them I was helping her, and this was a one time thing, and I was not to be included on the account, and I didn't want them saving my debit card number. They agreed. 5 months later, she wanted me to pay for it again, after she gave me the money, because she had gotten behind, and they said they were going to turn her off.

Twice now I have had a worker from DirecTV come out to my house and then leave because they were unable to set me up with the new HD dish. The first guy must have weighed 300 lbs and I doubt he could even climb a ladder (required for this very simple job), and he just said it was too difficult and left. He also hadn't brought the correct equipment with him.

I work for DirecTV. I can say DirecTV work hard to make sure they give good service. Yes, in any business you have bad workers and people lie to you. Sometimes the customer doesn't know what they are talking about. The customer should read the info before signing. We have the same customer coming from Comcast and Verizon saying the same thing about their companies as well.

I signed up for $59.99 package that's suppose to have TV, Internet, and Phone. DirecTV billed me for $80 for just TV and make Verizon charge me another $55 for phone and internet. When I called, they refused to give me the package, saying it is "unbundled" somehow. When I cancelled, they want to charge me $425 for early cancellation.

I have had Direct 4 days, switched from Dish a long time customer to Direct, sales person promised me perks. Not received, worst service I've ever seen. It has made me, even though Dish was bad. They were superior to Direct. No promised HBO, every channel I would like to watch wants me to pay or says it is not part of my package. Yet, they did not send me a list of what I should get for my money.

I ordered what I thought was a DV recorder from DirecTV. I ordered it online because to order it over the phone, Direct TV would have charged me over $100 in fees. Because of my confusion over the equipment I was ordering, I called their customer service and asked them to assist me in ordering what I wanted. That is, equipment that would make it possible for me to watch recorded television shows in my bedroom. The customer service agent told me that not only would it allow me to watch recorded shows in my room but it would also enable HD on my TVs and it was free! Of course, I thought that was a sweet deal. A week later, an installer came out to install the new equipment. I was at work at the time so my roommate took care of assisting him and signed the necessary paperwork thinking we were receiving the necessary equipment to have DVR in two rooms.

A technician came out to put new receivers in my home. I've already been charged. It got dark and he didn't finish. I asked when he was coming back. He said I would need to make a new work order. I called DirecTV. Now, they want to charge me another service charge! Horrible and wrong! But because DirecTV is so large, they can do whatever. It needs to change!

I was in Ancshas when I called DirecTV to get their service. And they promised me that the charges will be the same as long I have their service (because that was only me concern). It was ok for the first two months. Then I noticed my bill starts changing. I called them and every time they tell me a different story, and we will check out what’s going on. Day by day they never solved this matter. So I gave up and stop sending them money. DirecTV has the worst customer relation I ever known. With all that they have the guts and are sending a few dollars’ amount to the collections agent.

I called DirectTV to get the pricing for TV and internet bundle. I was told I will be provided TV and internet through AT&T for $45.98. She signed me up and transferred mine to bundles department. All information I was quoted for was completely wrong. They don't know what the heck is going on. I think these representatives work on commissions, and they are just trying people to sign up for any price and then the reality hits. I am very angry and dissatisfied with their service. I wouldn't recommend anyone to go for such a company. I'll forget you, DirectTV. Be careful when you call someone to sign up for a service.

I have 3 receivers that I called to have them disabled and was told that I should receive a box to ship them in. About three weeks later, no boxes, so I called back and was told that the prior rep didn't ship the boxes. I should receive within a week (transferred to three different people).

I called and asked them why they did not honor what they advertised. They said I was supposed to get online 2 weeks after signing up and fill out a rebate form. They gave me credit for the 3 months of HBO, Showtime and stars in the amount of $163.66. I instructed the DirecTV employee to put me on the cheapest plan and to take back the HD receivers since they were billing me for them (and they were not free as advertised).

Back in August 2011, I set up a new account with DirecTV using the refer a friend advertised offer using the friend's account. Both accounts are supposed to receive a $100 credit. I have called DirecTV every month whenever I get my new statement asking about my credit. Every month, I have to go back through this long story and hear the latest excuse. The first few months, it was because it would be credit on the next bill. The next month when I called, they said I had not given them the referral number, which I am positive that I did more than once. The next month, I was told that you had the wrong account number and it would be fixed. The next month, I asked for a supervisor and was assured that the credits for both accounts were in the works and would appear the next month.

About 6 months ago, I had my DirecTV receiver and remote replaced because it quit working. A technician came out, installed a new one and took the old one. Yesterday, I received a bill with an extra $126 worth of charges listed from 2/24-3/30 for PPV channels. When I emailed the company, I was told these were ** movies ordered and stored by my remote control in 2008 and when they hooked it up to a phone line they showed up. I tried to tell them I have never had a phone line hooked to my receiver and if I tried to order any movies I was instructed to go online or call the 800 number. I also told them I had a block on my account and I was the only one with the password. Did not matter, they had the remote and I was the only one who could have used it. Keep in mind; it had been out of my possession for a while.

I moved to a new home and had Direct TV. I needed an Internet provider, so I went onto directv.com and saw I could bundle with Century Link. I then pursued Century Link and they installed the service to the wrong home. I called and had a very hard time dealing with them and ended up being told I would have to wait 20 days before I could get services to my home. I was very angry with that. I then canceled before I even got service. I then call Direct TV, saying I was very unhappy with their bundling services they were advertising and I wouldn't have one service without the other. They had me speak with a supervisor and they assured me it would be taken cared of.

I decided to cancel my service with DirecTV. I called them and told them that I want to cancel my service with them and that I will pay $25.00 a month until it is paid off. They said they will disconnect me and that it is will be fine with them that I pay $25 a month until it is paid off. They also told me that they will send me the kit to put the receivers and remote, and that would happen in a 5 business days. No kit boxes, but they kept calling me and asking me to pay. I cannot pay until the first of each month but they continue to call me in the middle of the month asking for payment. I have told them a thousand times that I want to send the receivers back to them, but they wont send me the kit to send it back in until I pay the due balance. I am getting the run around here with them! Don't they talk to each other?

I lost Cloo! I realize it is a channel of re-runs; however, it was enjoyable to watch some of them. All of a sudden at Directv's whim, I no longer have Cloo unless I want to pay another $6 fee. This company is out of control.

Where do I begin? The amount of issues between not being able to communicate with the appropriate people when we moved, charged a pay per view from 3 yrs ago, to making extra charges on my account due to their mistakes has pretty much made me make at least a phone call once a month! I want a consistent bill no alternative fees and not have to pay for other people's mistakes! As soon as my contract is up, I am leaving Direct TV! Then to have a customer representative basically refer to me as if I don't know what I'm talking about and that they are never wrong, I do not like to be belittled, I'm not stupid!

There has to come a time when a contract is void due to non-delivery of service. I have had DirecTV for less than a year. I have had six service calls with weeks of non-service for one and at times two receivers. I still to date, and after three calls, have not received a replacement receiver. If it rains snows or the wind blows, there is no service. I have wasted hours from work trying to resolve the issues. This company has the worst customer service and they will not refund your money. They trap you in a contract for services they do not provide. I would think during inclement weather that your TV is a lifeline to the outside world. Not with DirecTV. They seem to believe in charging for services they are not able to provide.

I am so angry. I was watching a program and they have this new policy that if you don't move your channel after four hours they cover the closed caption and then cut the program off. I was watching a program and just before the end, they cut it off and I could not get it restored quick enough to catch what happened on the story.

I want out of the contract! They send me an ad in the mail showing where we could get DirecTV and local channels. I called and asked and they told me we could get local channels. So when they came and hook it up they was showing where everything was at. I asked about the local stations, how to get them and they said you don’t. I have been on the phone once every week trying to get them! I told them I wanted out of the contract because that was the only reason I hooked up with DirecTV. They are telling me I have to pay $480 to get out. All I want is out and I don't think they should charge $480!

I signed up with DirecTV with a special for $29.99 choice, or HD with movie channels, and was told it was good for that price for 2 years. I also explained to them I live on a fixed SSI, as I am a senior citizen. I then tried to cancel it, and they said I couldn't. I only had 24 hours to cancel, and they would send their attorney on me, and sue me. My son tried to talk to them, and they said the same to him. I had to argue with customer service for the first month, as they charged me $92 for my Choice basic service, as they said. I had to have my rebate, and I did have it. They just did not apply it. I had to call and talk with several customer service people. That finally reduced my payment to $50. The following month, I was charged $42. and $45 on the third month. Now, they have my bill back to $72, and I have called 3 times, and spoke to several customer service people, and they took $12.99 off. They said I ordered this channel, and I didn't, then they said I lost my $5 rebate as well, since I won't accept their promotion by email, which I did, and have raised it to $57, and won't change it.

I subscribed on Feb.15, and wanted to cancel on the 17th of Feb,. 2012. I was not getting the real value for the price, and got so much dissatisfied, I wanted to cancel 2 days later. DirecTV states that once they install the receivers on my apartment, I would have to pay a penalty fee of $480. This is very abusive for 2 days of service, and being completely disappointed. The service was installed on Feb. 15th, and I requested to cancel on Feb. 17th. I'm just wondering what are my rights, as a consumer. Do I have a chance to cancel this without these ridiculous charges?

This is not the first time this has happened when we got an upgrade from DirecTV 3 years ago, it was a similar situation. They scheduled an appointment from 12 to 4, which was fine. My husband took off work to watch the dogs and cats in the house. The technician called at 12 and said he would be over at 3, fine. At 3, he said he was running late and would come at 4. On and on at four, we called DirecTV and asked what was happening. Excuses and they did not know what our order was! The man arrived at 5:30 and it is now almost 8:15 and not yet done. In addition, one of the indoor cats got out because he left the door open. This is insane. This is good business. Plus our bill magically goes up every month for various charges.

I did considerable research as to what package was feasible for me and my family. I looked at cost and the channel line up and decided. I set up installation and canceled my other service. After the installation, I realized that the channels that I originally signed up for were not working. I contacted customer service on the same day as the installation (Sunday) and they told me it was a technical issue and proceeded to fix it. Then they said that it was being escalated to the engineers and would be fixed. I called a couple days later (Tuesday) because it still wasn't fixed and they told me they were still working on it. I called for third time on Saturday and they told me the channels were not included because they changed the line up and I could pay $5 to upgrade.

We were offered a bundle packet, with All Connect, for phone and internet services, and DirecTV, in December 2011. We were clear with the All Connect representative, that we did not need DirecTV, however they assured us that it would only be $14.95 a month for the first year, and about $29.95 a month for the second year, for a reduced service, but we had to have DirecTV to receive the bundle service. We ordered the bundle, but was never able to get the discount billing from either carrier, so we contacted the providers to let them know all parties were cooperative in resolving the matter, except DirecTV.

I was not sure how I was even referred to this website, but after reading the many negative reviews of DirecTV, I thought I would play the devil's advocate. First off, I'm not employed by DirecTV, so my response is willingly and unbiased. I have nothing to gain, other than continued good service from a leader in satellite TV. Many of the complaints deal with the cancellation fees the customer agrees to, when he or she signs up for the service. Not reading or understanding the contract rest solely on the consumer. How often we forget that a company brings out thousands of dollars of equipment to our home, installs it, usually at no cost, yet, when we decide to move or cancel our service before our contract is up, we cry foul. No company could offer this service with this little upfront charge, without a commitment on the monthly service to get their money back on the installations and equipment. The big cellphone providers do the same thing. Get a cool phone for $0, but buy their monthy services for 2 years. An iPhone 4S can be purchased with a 2 year contract for $99 to $199, depending on the model selected, but cancel before your 2 year agreement is up, and see what it cost you. It's the same principle.

If an award was given for the worst TV commercials, DirecTV would win it, hands down. They make me want to puke.

DirecTV has many times played the game of having included channels upgraded to more expensive programs. I had a hi-def receiver hooked to an older hi-def TV set and all was well until DirecTV did a software "upgrade" which wiped out my hi-def because I do not have an HDMI cable. What total slime. They told me to go buy a new TV set!

I don't remember if it was 2005 or 2006, but I cancelled my account with DirecTV a day before Super Bowl. While I was online cancelling the account, I called Dish Network and had them come out 5 days after the cancellation.The DirecTV customer service person listened to the whole phone conversation with Dish Network .

They have since then been harassing me saying that I owe them money, without providing details, and refusing to respond to may mails. I now have a threatening letter without a reply address and giving a telephone number which does not work.

DirecTV told me that I would be able to receive rebate and that would keep pricing down for services. They sent to a bad email, then proceeded to tell me they would get me credited. Then I was told that my rebate offer had expired! I cancelled service, sending boxes with equipment back!

I turned on the TV to find that Cloo wasn't working. I thought it was an error, so I submitted for a service refresh. This didn't do the trick, so I did some research online to see what was going on, to find that the channel has been moved to another package. I'm definitely disappointed, as this was one of our most watched channels. To add insult, our bill increased this month. I understand that prices increase, but I am not pleased to pay more to get less, especially without an upfront explanation.

I have been a DirecTV customer for over 10 years and I recently changed to an HD receiver with the DVR. The prices quoted for the HD and DVR services went up right after I signed up for it and the Choice XTRA CLASSIC packaging I had also increase and they dropped channels that I like. My only option to get the same channels I have always had is to increase my package costs along with all the other costs, bringing my monthly cost up over $50 from the $80 I had been paying before. If I had known they would be taking channels away and increasing my programming cost I would have simply cancelled and went to cable TV which I now have access to. The only option they gave me was to upgrade my monthly packaging cost to get the same channels I have always had (this is in addition to all the packages increasing cost). This seems like a bait and switch tactic to me except I was never given the option of declining their offer. I now have a contract with them for at least two years due to my upgrade to HDTV.

My daughter called to have an over billing corrected. Supervisor agreed. Several months later promises still being made but each month over billing persists. This is similar to all of the other complaints here. I called customer service and asked a service rep if his salary was paid directly by DirecTV. He said no. He works for a company that provides DirecTV this service. He said he actually was talking to me from another country. Looks like there are different call centers and companies providing customer service. I now wonder if there is any supervisor that has any authority to make corrections. It also seems there is little incentive to fix the problem if your next call just goes to another one of DirecTV’s hired guns.

I was charged $365.00 for canceling my service. I had changed some equipment, and they renewed my contract without my knowledge. They are going to charge my debit card for it. After 3 hours on the phone, I still got no results. They are worthless, and they give poor service . They need to train their help better.

I have been a DirecTV customer for at least 10 years. Over the past several years, I have noticed that it is very difficult to get issues resolved. When erroneous charges show up on your account that you may not have caught for several month, it is extremely difficult to get them corrected. My most recent encounter was a protection plan charge that showed up on my account. 5 months ago, I scheduled and then promptly canceled a service visit.

My husband called a couple months ago to find out when our current contract ended. We were told when and made plans accordingly to change our service. Then we get the bill the next month and find out the contract ended a month before what we were told. The customer service rep assured us we would see a credit on our account. My husband confirmed that the previous monthly amount due is what would be deducted from our bank account. Well it wasn't. So my husband called again. After working up the chain of reps to the top supervisor, he was basically told, "I'm sorry you were told incorrect information. About the only thing we can do is give you a $15 credit". We were lied to twice and all they can say is, "I'm sorry."

The titles to the shows on DirecTV PPV are rude, nasty, vulgar, and very sexual in nature. These titles are awful. If people want to watch them, that's their business, but somehow put the titles in a secure area, and have some kind of password to get to them.The regular TV guide wouldn't have titles like this. FYI, your phone part of the application doesn't work right. My number is **.

Incident 1) Two dishes were improperly installed on the roof of a duplex. I contacted the company who refused to remove the dishes or repair the damage.

After being a loyal customer for over 10 years, we decided to try another company that would bundle our TV, internet, and phone and save us money monthly. We disconnected our DirecTV service and received a statement for a small credit. (Cool, right?!) Then we had to return the cards that you insert into the receiver to them. (We had 3 TVs.) So we mailed them out promptly.

I had direct TV installed on February 1 and cancelled on February 3 due to damage to my home. I have shipped equipment back, sent in a damage report with pictures and now, they are trying to charge me a $350 early cancellation fee. I had the service for less than 48 hours. They say I had 24 hours to cancel. That is not written on my paperwork or online on their customer service agreement. I am beyond angry and have cancelled their direct bill with my Amex card. I need assistance.

After the loss of my spouse, I needed to reduce costs. I decided to bundle with AT&T which included a year contract with DirecTV. Upon installation a 2 year agreement was placed under my nose to sign. I spoke with several people in the company at that time telling them that was not what I had agreed upon with AT&T. DirecTV was not willing to live up to that agreement and practically forced me to sign since this was after installation. I continued to have billing problems for the span of 8 months.

Imagine my surprise when I wanted to tune in to House on Cloo or watch a movie on Chiller today. A quick look on the internet revealed that DTV decided to move these and several other channels to a higher tier. Probably because they are popular and the bean counters decided that they could extract yet more money from their passive audience.

On Jan 25th, I placed an order on the website at DTV. I got an awesome deal, $56 a month for HD Service, whole house DVR service and choice ultimate. I was to get free install and no deposit required. They were scheduled to come out on Feb 12, 2012. It was quite a wait, but I was okay with that, since we were moving and it would give us some time to put things in order in our home. On Feb 10th, DTV called and confirmed our address and the appointment time. On Feb 12th, the installer who was familiar with our address and the apartment complex called and confirmed our appointment time. I told him the name of the apartments and he said yes I know them very well, will see you soon. When he got to the apartment, he came in and said, well I can't install your cable today as these apartments are done by a subcontractor and I can't install here. I asked him if he knew that when he talked to me earlier and he said yes, but he wanted to tell me in person. Since it was a Sunday, I couldn't call the landlord and ask for the number to the subcontractor, I had to wait till Monday. The installer told me nothing on my acct should change and the subcontractor would give me the same deal, if not better. I said thanks for your time and he left.

I received an advertisement for a bundle package for DirecTV services and Verizon services. I thought I was safe from DirecTV's deceptive business practices because I had it in writing! No such luck! I called to order the two-year bundle package which included the "Ultimate Choice" line up, installation for 3-4 rooms, plus Verizon home phone and internet for a monthly fee of $74.98. I wrote everything down on the advertisement and kept it. The contractor came out and brought 4 boxes, as I requested but 1 of the 4 was a DVR, which I didn't want or even know what it was! I told the contractor I didn't want it and he told me it works just like a regular box so I kept it. Then I get my bill and they're charging me for the box and the monthly service and won't take it back unless I give them $69 for a regular box to replace it! Then I find out I'm not getting the "ultimate" package, I'm getting the "choice" package but paying the same amount! They refused to do anything so I told them I'm very dissatisfied and would like to cancel their service and was told it would cost me almost $500 because I signed a two-year contract!

DirecTV, after already raising rates for every package, is now removing programming from packages already purchased, and moving them to a higher priced tier. I can understand doing this, if a customer changes their package, and requiring them to upgrade to continue getting the channel, but once a customer agrees to a package with certain programming, taking away that programming is nothing more than a bait and switch scheme. It is at best, an unethical business practice.

I have been with DirecTV for over 7 years and you would think out of common courtesy you would not have to fight and argue with these idiots to get you equipment replaced and updated- wrong! That is all you do. I have a box that overheats, do you think they care that it may cause a fire? No, not at all.

Why is it that, as a new customer, I have been stuck with a miscellaneous charge on my bill until another 'promotion' is available? I chose DirecTV to get out of the money pit loop of Dish Network for equipment and services that were unfair, erroneous and costly to an unemployed single mother.

Having moved and knowing I had a contract, I was going to keep service with them. Their technicians came to my home and told me there was no reception and they would get me out of the contract (happy to hear there was existing services). They would send me boxes to send back the equipment. They charged me another month because I didn't call to cancel. They took another $197 for equipment from my checking without any form of notification. I have -$500 in my account from bounced checks because of this.

This has to be our worse experience ever with a TV dish provider. DirecTV has completely given us the wrong information, such as our monthly basic cable was going be $40 including the HD Box, but after 12th month the price for up to $70 plus. Plus we are lock into a long-term contract that we were told of (24 months). We did not sign for this. My family and I will be moving in the next month and now we realized that we will have pay a termination fee for $200 plus. Also, they billed us approx. $80 plus for the first month. These are the companies that hurt our country. DirecTV advertises that they have the best customer service. This make me so angry in how these companies spend millions telling people how good they are. DirecTV has put a very sour taste in our family’s mouth. I hope DirecTV reads this article and realizes they need to change their policy and treat client better by being more upfront with their disclosures.

We had signed up with DirecTV less than a month ago and was given a list of channels on each plan at that time. We were very careful about which plan we took and got a contract and list of those channels we wanted and would get on our chosen plan. We did a lot of research on the plans first. It was a little more expensive but one of the channels we really like is Cloo so we took that package. Imagine our dismay when all of a sudden the channel is not available. We called DirecTV thinking it was just a glitch and they could add it back in. We spoke to a very rude supervisor with DirecTV named Jessica who assured me they can change and remove channels on any of the plans they want to at any time.