DIRECTV Reviews

Tech was very polite and mindful in not only doing a great job but completely explaining all aspects of the programming. Very nice experience.

We had found that we could not afford the installation fee at this time so, I called to cancel our appointment. I really like DIRECTV and the treatment I received as we worked through this process. I do plan on changing our service at a later date and look forward to enjoying the quality TV viewing experience your company brings to your patrons.

The agent was very helpful and explained fully what product would be suitable for my family.

Unfortunately I had to cancel my installation and account. I am elderly and I am not able at this time to purchase DIRECTV. All the representatives were so understanding and kind. I was so surprised to see all the negative reviews, since I had a very pleasant experience. Thank you so much.

Install - It was a good experience.

I am satisfied as of now, installation is on Tuesday. Hope all goes well. I pray also my dad's rate will not raise because he hasn't the money to pay for it. Please consider this in one year. Thanks.

It was a very positive experience. With all the different companies and choices out there we were worried about making another bad choice like we did with Charter who only lasted six days before we called you. It was like night and day. Your staff was very knowledgeable and professional, which in turn gave us the confidence to make the switch. We are very happy with the choices we made and thank all of you. We will absolutely try to convert our family and friends.

Great service. Easy to set up install. They will help you anyway they can to get you set up to enjoy your tv experience. Only problem I have is how long it takes to get an install done. Just moved in and it is taking a week to get tv.

Excellent. Very satisfied and happy.

Well pleased with the customer sales people and technician that I dealt with from the beginning.

DIRECTV couldn't provide the service I needed.

Person did a good job and knowledgeable.

Great Company. I was looking forward to having DirecTV because a few of my friends had it and Comcast is too expensive for what I get from them. Unfortunately, my house doesn't have the proper line of sight for their service. Too bad.

Excellent and curious services.

Excellent in resolving issues with package we subscribed to.

I thought the installer was a benefit to our move to DirecTV - he did a great job with the installation, was personable, and gave us a good overview of how to actually operate the system.

Sales rep. not very informative. Service center (**) very good - understood my problem and corrected it. Service supv very good - if not for him would have stayed with company I was with. Thank you.

I had a great experience getting things set up. The only reason I did not rate a 5 was when they came out for the initial installation I was told the location for the dish would be alright. I need approval from our HOA so this was important. I had to reschedule the install which was not an issue, but when a different tech arrived (** the supervisor) he explained that the location wouldn't work due to the inability to properly secure the dish. He was a really nice guy and really saved the day. He went above and beyond to rectify the situation. He really turned the whole experience around for me. He deserves to be recognized for not only figuring out how to make it happen but he was just a really great guy. Joked around with my kids and made the whole experience a great one.

The salesman was great. When I had to reschedule the appointment it was easy and painless. The technician was very nice and professional. Overall experience has been enjoyable and pleasant and easy. I would recommend DirecTV to anyone wanting something different than cable or Dish.

I was very pleased with everyone that I spoke with and all my questions were answered.

Representatives from Directv provided options for Programming I liked before recommending what package they offered. Very good experience.

Changing install date. Satisfied. No problems at all.

I am happy w/your services, even though I haven't hooked up your TV services. I feel you offer better deals, in prices (than Dish does, @ this time). I am looking forward, towards your services. In the near future! TY 4 your time & concerns.

They were helpful and excited to help.

I was very unhappy with my previous carrier. The reception was horrible and the customer service not helpful. I feel DirecTV made the decision easy for me to move on.

I highly recommend Directv. Overall they are just as concerned about a customer getting their services, as they are about how a customer feels. In my short association with directv, I felt like family... that's it in a nutshell!

The person taking my order spelled my name wrong. It's D-A-R-L-E-N-E.... NOT dailine.

Got a great deal as new customer with great customer service.

I am new to DIRECTV. So far everyone has been great.

The rep and the service techs were great. They were helpful and courteous.

Our technician was great. He was very courteous and informative. He took his time and did everything we asked. He cleaned up after installation and explained all the functions to us. Plus a very nice guy.

Decided that the change at this time didn't have any advantages.

I loved everything about my experience with DIRECTV and would recommend it to anyone! I am very satisfied and would love to work with DIRECTV again in the future. The customer service was one of my biggest factors when choosing a cable provider and I have absolutely no complaints.

Very professional and courteous.

All reps have been friendly and helpful when I have called to order service or for questions about my service. I will recommend DIRECTV to my friends and colleagues. I have been a cable customer before this and decided to give DIRECTV a try and so far I am very satisfied with my experience. I look forward to enjoying my choices.

We are new to Directv, having come from DISH. We were thoroughly satisfied with DISH, and hope to feel the same way about Directv. All contact has been positive. The installation technician was very knowledgeable and friendly... very professional and nicely dressed.

I needed to cancel due to job loss and medical.

Customer service - ** was very helpful.

Every representative that I have spoken to have been very helpful and respectful. They were easy to talk to and actually made attempts to connect with me as a person and not just answer a phone and place an order and answer questions. The representative who actually conducted the installation was very professional and seemed sincere about how he cared to do a good job and go above expectations to make sure I was satisfied.

Everything was handled by phone and the installation was scheduled in a very timely manner. Much sooner than expected and the installer arrived on time.

Excellent service reps. Very friendly and willing to explain everything!

Thank you very much.

Pleasant and very easy to get done. The Representative was very informative and had a great personality. The whole process was simple and very to get accomplished in a short amount of time.

I am very surprise with the excellent customer service within this company from the moment I was talking to the sales rep to the moment I had to call back to cancel my order because of signal problems. The sales rep was very professional and not pushy, I personally hate when people try to push me into something. **, the customer service rep was very professional as well, clarified some doubts I had and was very patient with me. The technician who came to my home was honest and professional letting me know I was wasting my time since the location to install my antenna was not good to catch a signal. The CSR girl who helped me today to cancel my order did not give me a hard time and was very helpful. Too bad I couldn't keep my service with you guys. Thanks a lot!

Customer service even the technician was awesome. Couldn't get better service.

After having some concerns about an independent installer and order that was made, I was relieved after speaking to an actual representative from DIRECTV. All questions and concerns I had were immediately addressed and I was very confident and pleased with my choices and experience after the conversation ended. I would ALWAYS recommend that anyone who is interested, only go directly through the actual DIRECTV number and NOT an independent installer. Less worry and definitely shows up at actual scheduled install time. Thank you!

I'm excited to check out DIRECTV.

** was very professional and thorough. He answered questions and was very patient. Thank you.

Even though I was not ordering service but rather canceling, I was treated with respect or rather as a long time customer. Thank you and I will choose DIRECTV over any TV provider when I am ready.

So far everyone has been great. My service goes in tomorrow and I am expecting I will be as satisfied with the installer and installation as I have been with the sales staff and service representative.

Switched from Dish to Directv. Everyone I've talked to from DirecTV has been happy, kind, patient and helpful. They do the company proud.

The representative for DirecTV ** sold us on the service!!!

Everything went great when I talked to ** and he was able to fix the problem I had quickly.

My moving date was changed, so had to cancel this service but may call and get the service back.

The installation process was easy! Thank you!

My experience was great. I have no regrets and I can't for my service to start. So please hurry up!

My installation tech, **, provided exceptional customer service. I only hope that the rest of the DirecTV team can live up to his level of service.

This was a very good experience from purchasing to installation with everyone I dealt with. The installer was knowledgeable and thorough in explaining how all the option worked. He was also very neat and clean during the installation. Great experience.

I called in to reschedule an installation date with DirecTV. The customer representative was kind. He asked about my day. Then asked what I needed assistance on. I addressed my issue. He professionally and quickly got it rescheduled for me. Then he asked if I had any other issues or concerns. I said "thanks but that was my only issue I needed resolved." The representative was so kind and professional. I would recommend this service to my friends.

The customer service representative was extremely helpful and very knowledgeable on what he was doing and knew exactly how to help me!

Great employee and a rare experience!

DirecTV has been so helpful and so understanding. I have gotten nothing but the run around with Northland Cable. Your techs have been so patient with me knowing it is out of my control! Hopefully we will get this all figured out and get my service set up and running! STAY AWAY FROM NORTHLAND CABLE!

Lovely experience. Sales rep are very respectful and courteous.

Great customer service.

I was personally greeted by a personable man that proved how excited he is about working for the best cable/satellite carrier in the nation. Customer is a dying art nowadays and DIRECTV proved to me it's still a high priority for them. A personable and knowledgeable operator that's a great listener is something that shouldn't be taken for granted.

Everything went great. DirecTV save me a lot of money and I hope. And the people I talk was willing to help.

Very good response time and very effective in resolving issues.

Spoke clear English. Got request done the first try.

Excellent customer service experience on 1st call.

Having new service hooked up.

Great customer service. Knowledgeable. Great personality.

Answered my question quickly and with assurance.

Answered all questions I had and ensured I had no other questions. Thanks.

DIRECTV Customer Service - Completely satisfied with my experience.

All of the reps I spoke with were very polite and professional. I enjoyed speaking to them all. I was especially impressed with the sales rep I spoke with **. He was patient, polite and never pushy. A great spokes leader for the company. Overall a good experience.

I had no problems when I had to cancel my order, and was told I could try again later.

Directv is great. I love DirecTV... Best company.

** was a wonderful salesperson who explained the details on getting started with DirecTV. This is all new to me and I really appreciate his help.

Install date change- Very nice people.

If you read my survey, it was such a frustrating experience no matter who I spoke to including supervisors until I got ** in customer service. He took a very stressful situation and glided through it and straightened everything out. As soon as I am at the 30 day window of time, I will schedule an installation. If it was not for my son using DirecTV, might have gone elsewhere however he is so pleased as I am sure I will be. Hope this information and review prior to this page is helpful.

Easy, accurate and punctual!

Returning customer. Very happy with service provider who came to our home.

Other than the VoIP phone of the rep being hard to hear, the service was great.

Turns out after placing my new order I was told that I could not get my apartment. I called back in and the service department helped me cancel the order with no problems.

We were ready to make a change from our cable company, but was not sure what to do. My first call to DIRECTV was answered by a wonderful person that answered all my questions and changed my mind immediately to give them a try.

I had a great experience with Directv so far. Thank you for providing me and my family great customer service and great tv. Thank you Directv.

I do have cable, but was looking for a better rate.

Happy with the new install.

The installation recognition was very personable, efficient, and professional!

Great service, excellent staff. Very knowledgeable about service.

** was my 2nd call (my first call to ** who was handling my call with ease put me on hold and forgot about me) so I called from another line and got **. She assured me that she wouldn't put me on hold and would resolve my issue and she did. She was awesome!

Happy with service.

My internet was disconnected same day of my installation appointment. I was told not to worry I could still enjoy every except pay per view. I was very excited to hear that. And I thought I need to pay more than my deposit at the time of installing but no I would be bill in 15 days. Enough time to pay them and my internet. Thanks DirecTV.

We didn't have a lot of space to install the dish but your employees were a big help.

My experience was very positive.

I'm excited about having a new TV service. I am hoping that Directv is as great as my friends say it is. So far, sales & customer service has been stellar.

I signed a 2 yr contract with DirecTV in Iowa City, IA last year. After 1 yr around Jan 2015, I called to cancel my services and told their agent I was doing so because I was RELOCATING to Dallas TX. The agent TOLD me I could suspend my account for a couple of months so as to avoid paying the $ 200.00 early termination fee and get the service when I need it. I therefore carried all their equipment with me to Dallas. I said I wanted the service at my new place after about 3 months, after I got settled. The agent DIDN'T ask me the new address of my new place of relocation and, as a customer, I thought the company had my e-mail so they could communicate to me later.

Overall good experience. I would recommend DirecTV to anyone.

The representative was very helpful in setting up the proper results for a recommendation to switch to DirecTV. I realize that DirecTV is very interested in making their customers happy, but having to do a review for every little thing is getting over bearing..

I have no issues. The service and the person who installed the cable boxes was great.

The person who installed my DirecTV was very helpful and did a great job!

Maybe once my contract with Dish I might switch to Directv.

I communicated via chat line to report that I was not receiving service. After trying to resolve this online, the agent said a service call was required. I agreed to pay for the call of $49.95, but I did not want to sign up for the service agreement. I was told that the earliest time someone could come out was in 12 days! Twelve days!! I have had cable, U-verse, and dish services. Never have I had to wait more than a couple of days for service. So, if I had paid for signed up for their service plan, I would get faster service? This is pathetic customer service. Can't wait for Google service in my town.

Yesterday I was a satisfied customer and today I'm the exact opposite. Last night a stupid 10 minute "storm" knocked my service out. No TV all night. Get up early & call them first thing. I have to leave for work at 1:30 & all they can tell me is between 12 & 4 they can send someone. So more likely than not no TV till tomorrow morning. NOT HAPPY about that. So while I have them on phone it's a week or two till I have had service for a year & was told after a year I could get free dvr upgrade, so I ask about it. Guy comes back & says I'm not eligible till Feb., & says it's every 2 years - either way began service in JULY, & have been told by more than 1 person I could get it after 1 year. Then to top it off website says watch direcTV on any device. So I go on computer & only thing I can watch is pay per view movies. Wtf? Bunch of liars.

DirecTV installer was very professional and knew what he was doing, explained everything he was going to do... I would rate him 10 all across the board.

I'm a first-time DirecTV customer and I've been very pleased with everything so far! Great sales reps, awesome technician, and great value.

The experience was easy and prompt. The questions I had were answered well. The rep. was courteous and helpful in all respects.

I contacted you and chose a package that was fitting for our home and ordered it. The installation did not happen on the scheduled date, nor did I receive a phone call stating that it wasn't going to occur. I had to contact DirecTV to get resolution to that. Installation was resolved the next day.

The customer service rep was very polite and friendly.

The overall process of getting service with Century Link and DirecTV has been very difficult as they are two totally separate companies trying to bundle services. My initial order with CL which included DTV was bungled because I was out of town and without phone coverage and could not respond to CL's call. Consequently the DTV service was dropped. I had to add it back on with a series of calls. But the quality of service and knowledge exhibited by DTV has been good.

Overall they were helpful and very pleasant to have a conversation with. I sensed no pressure to change my mind when I decided not to get the product even after I placed an order. If you had internet like Verizon with TV I would have switched.

I had a wonderful exp. with customer service. The tech that came out to my home was awesome.

Order for directv cable - I am very, very satisfied.

Once DirecTV has been installed it seems fine. I will say my HD picture is a little better with Dish.

I am very satisfied.

Everyone has been very helpful in answering all questions leading up to my hookup.

Thanks for asking for feedback and providing great service.

Had to change date for installation. Daughter had appointment - couldn't be there to let them in.

** was very pleasant and informative, and went above and beyond to make me a happy customer so that I did not feel like I had lost an opportunity by ordering online rather than with the mail coupon.

Very knowledgeable sales reps. Installation guy was great to work with, very nice, quick, knew his stuff! Overall a pleasant experience.

My installer was very knowledgeable and skilled. He worked quickly and explained charges, usage and the importance of each component. Was very mannerable, well dressed as well as conversational. He put me at ease and safe with him in my home.

The sales representative was very friendly and presentable. He offered the best deals Directv had to offer and was very accommodating in saving us some money. He also got the order through very quickly and we got our service hooked up very early the next morning. The technician was also friendly and presentable. He quickly got us hooked up and showed us how to operate the system as well as answering any questions we had.

So far everything good.

After placing my order and reviewing the information with the sales representative, an order was placed for installation at the wrong house in the wrong state. Due to this, I lost time away from work. When I called to correct this issue, I was told that it was my mistake for placing an order for the wrong location. This was not my mistake.

I am new to DirecTV and called Dish for a cost comparison. DirecTV was lower and the rep who helped me found a way to save a little more. Thanks to her, I feel like we will be happy as long as rates stay reasonable in the future.

I was very pleased with your employee. She was very thorough and very informative. I do wish I could change to Directv but I am locked in to Dish.

Only negative I had was the many confirmation calls on when installer would arrive who was very professional and prompt and extremely helpful and knowledgeable on how equipment functioned.

Ordering and getting referral discount - I spoke to 2 reps and both were very helpful.

I love having a tv guide which I didn't have with cable.

The salesperson was great. Asked enough questions to know what package would fit my needs and didn't try to upsell anything.

This was the easiest phone call I've ever made! I never had DirecTV before, and I liked the way this was handled efficiently and politely.

Had the best installation and customer service experience. The tech was on time and customer service experience was very good.

Even though the original rep and I both talked about my son's system, who referred me to DirecTV. He never mentioned the program. I emailed back next day, was answered almost immediately. I did have to call to resolve the problem, but it was handled professionally and quickly. Very pleased!!

Lady was very.nice explaining the new bill to me.

Both young men I spoke with were very knowledgeable regarding your product, anxious to help and very understanding when they asked me questions I couldn't answer.

Though there were a few hiccups, I was able to get what I wanted out of the service. Much appreciated to the customer service team and installers.

The initial female who helped me with setting up service was wonderful. She displayed great customer service skills, matched my needs to the correct package. I truly enjoyed my time on the phone with the young lady who assisted me.

The installer took the time and effort to make sure the job done correctly. I was very pleased with them.

Thank you DirecTV. I love the HD picture!

DirecTV personnel were polite, knowledgeable, and helpful to me.

Really good people. Hope they are all like this!

I'll be able to tell you more after I've had service longer. So far, so good. A friend recommended your service.

Added wife to account and resolved installation questions. Was fully satisfied with DIRECTV.

Request for an additional receiver to be added to my original order.

Called to discuss a problem the internet company had caused and representative said that would not be an issue, that DirecTV still can come and do their thing to get my service up and running so I don't have to wait.

So far DirecTV is great! Love the HD picture quality and the TV (genie) remote is easy to use so I am really happy about that! I also like how the channels are grouped!

The representative was very nice and easy to get along with. He wasn't pushy with trying to get me to upgrade my service to something I didn't need. He worked within the price range that I had to get me the most for my money. I am very pleased with the customer service at DirecTV and will use the 800 line instead of the Internet.

Everything was great.

New Install - I am very satisfied.

Great experience due to helpful staff who were very knowledgeable of service offering and pricing.