DIRECTV Reviews

On 2/10/12, I went online to pay my bill and had additional charges that I never agreed to (Protection Plan $5.99 plus tax) plus some other charges which totaled $71.27. I again called DirecTV and spent 25 fruitless minutes on the phone with them regarding unauthorized fees and plans, etc. He told me he would credit me the Protection Plan but would have to charge me a cancellation fee to cancel the plan. A plan that I was never informed about or ordered and now they want to charge me to cancel it! After much argument, he finally removed all the extra charges and told me my bill for this month would only be $47.59, but it would go up again to $72.00 and change next month. Why my bill would go up again, I asked. He said it was because the taxes in the State of Florida are very high. Really? Additional $15.00 in taxes? Why wasn't I informed of all of this before I made the decision to go with DirecTV? Of course, he could not give me an answer.

I am completely disgusted with DirecTV and the only reason I have not cancelled this service is because they lock you in to a 2-year contract and charge you $20.00 for every month you have left on your 2-year agreement, in which case would be $440.00! Obviously, they do this to discourage you from cancelling your contract because they know you don't want to shell out $440.00 to get out of it. Beware of their false advertisement and their lying customer representatives and sales department. 2 years can not go by fast enough!

DirecTV is doing this to effect a rate increase on those who are under contract. I was informed by the representative that my contract is for service only and not specific programming and that they could remove any channels from my package at DirecTV’s discretion, while holding me to the terms of the contract as it benefits DirecTV and that I have no legal recourse. I will be reducing my programming to basic immediately. Everyone who is being victimized should immediately contact their state's Attorney General's office. I see another class action lawsuit in DirecTV’s future.

Not my problem! I should still be getting that service regardless of what satellite it is being bounced off of. I really can no longer afford to keep adding costs and adding costs to my daily living expenses. The government is doing a fine job of that all by themselves by overspending and then taxing us to poverty. I told her that now they were acting more like cable TV, raising their rates while taking programming away. I have had this service for years (in my area it started as Primestar) but I would not hesitate to switch to Verizon FIOS TV as my phone and Internet already are. I could also get no TV service at all and just enjoy streaming with Netflix and Amazon, get over the air stations and get exactly the programming I want!

They claim we never paid, although, the credit union records show payment made to the correct account number. We spent money faxing proof, even had our CU talk to them. They still want money that we have already paid and we are telling them they aren't getting it again. They want us to fax info they already have, at our expense.

We told them that their harassing us over this (lots of calls from stupid employees) is, in our opinion, because to void the contract. We asked for a box to ship the electronics and they sent one. We are done with them, forever. It turns out that you can get free HD on network channels with a $40 outdoor antenna in most areas. Who needs DirecTV? The programming is mind numbing stupid for the most part.

I have been with the company for almost 3 years and I always paid. As soon you explain that you are having some problems, this company does not want to work with you. Also, the customer service representative was rude and inconsiderate while I explained my financial situation. My company cuts my hours for the months of November and December. Not to mention that I am a single mother.

The service you get from DirecTV is not that great but I got the service to provide my young child with the several channels for children. During rainstorms or thunderstorms you can get no reception. To top it off, I put money into the bank on Friday, 2/3/2012 and DirecTV came into my account and took the money. This company is full of thieves and highway Robbery.

When I went online to pay my DirecTV bill for December, there was an additional $100.12, for a total bill of $200.12. As I didn't know what the additional $100.12 charge was for, I paid what the paper statement said I owed, $100. The Jan. DirecTV bill, again, had the $100.12 charge on it, with a past due notice and to pay it immediately ($200.12). I then called DirecTV to find out what the additional $100.12 charge was for. I was told it was a charge from Telco and that I would have to talk to Frontier about what exactly it was for and that DirecTV had nothing to do with that charge and could not do anything about it.

However, if it was not paid immediately, there would be a "disruption" in my service. After going round & round with the CSR and getting nowhere, I hung up in frustration. I then called Frontier and a very confused, but helpful CSR, said she would talk to her supervisors and get back to me. When she did, I was told the Telco charge had nothing to do with them and I would have to talk to DirecTV. I spoke to another CSR from DirecTV and was again told to call Frontier, that DirecTV had nothing to do with the charge.

How do I resolve this? Who is Telco? How can they access a charge to my DirecTV bill, but DirecTV has no control over the charge and cannot explain what it is for? But then can access a penalty if I don't pay it?!

I don't know what to do next. I lost my job in January and cannot afford an additional $100 unexplained bill - yet it I don't pay it, I may lose my TV service. I need help, please.

You cannot advertise something as free and make someone accept it if it really isn't free. It truly is a scam, and I'm tired of dealing with big companies that are able to figure out how to steal my hard earned money expecting that I should keep my mouth shut about it. Now, I am being held to a contract with the enemy. I don't know if this is a site to just voice my opinion or to ask for advise so I'll do both. People should start using their voice. I know I'm not the only one who has been negatively affected by this. This is the way that DirecTV runs it's business. Let's put a stop to it. Tell everyone who will listen. Does anyone have any advice on where to go from here so that DirecTV will be held accountable for their actions?

On 1/21/12, I phoned and spoke with representative Demarco to verify cancellation. Demarco informed that this had not taken place. By now I'm upset and again requested it be cancelled. Demarco reassured me that it was done and it was ok to make my payment on 2/9/12, in the amount of $139.91.

On 2/5/12, my son Donte informed me that the DirecTV had taken out the payment of $139.91. I immediately phoned DTV to inquire what happened. I spoke to Jane again and requested to speak to a supervisor. That transfer took 25 minutes. Iris, the supervisor and she informed me that the payment had been taken out and that she had no authority or access to reverse the payment. Now I'm livid! I explained that I called and made arrangement to make my payment on 2/9/12, and now my checking account is overdrawn. Iris informed me that no one has the authority to reverse a payment and she was sorry. I insisted something be done immediately. She reiterated she could do nothing. I requested to speak to a manager. She said that was no manager available but to call back and speak with her manager Robert tomorrow. I requested a extension but she said there was no extension to give. She offered to transfer me to a Accounts Specialist to see what they could do. Once transfer the representative was apologetic and placed a $50.00 credit on my account.

On 2/6/12, phoned 800-531-5000 and ask to speak with a manager and was transferred to Chrisella, who informed me she was a disconnect highest escalation representative. What does that even mean? I began to tell my story and the line disconnected. I waited for a while but no return call the the home or cell number. OK. Now this is ridiculous. I called back (same day) and spoke with Carmen she said she was a manager. I again told the story. She placed me on hold for 20 minutes and the call disconnected.

What is going to take to get this matter resolves. I'm being bounced all around while in the meantime my checking account is overdrawn. I'm really tired of dealing with this simple matter. Did Donte and I make a mistake in signing up with DirecTV? You came highly recommended. What do I need to do? Send this letter to FCC, contact local media or get my attorney involved. It is critical to my finances that this matter be resolved immediately!

I did not authorize them to "credit" me and that is not what was told to me, I was told the money would be replaced. This caused 3 checks I wrote to bounce twice and the reversal by my bank has caused my inability to pay rent this month. I never authorized DirecTV to remove money from my account and I did exactly what they told me to do when I moved. I re-installed DirecTV which was the contingency for the money to be returned, not credited. My contract end in Sept which is not soon enough. Please help, no one or company should be able to take your money and then apply it as they see fit. Truthfully, I haven't survived Iraq and Afghanistan to come home to this.

Well, now here we are. We finally got to the point where it was cheaper to cancel our service than pay the monthly fee. Of course, they tried to talk us into keeping it. "Oh, but ma'am, we can get your bill down to $29.95 a month." No, thank you! I requested the retrieval packaging be sent to my mailing address. I waited a couple weeks, and nothing. It was sent to the old address.

I requested it again and verified the address again. I was told to wait 7-10 days. I got back from vacation yesterday and noticed a $295.71 charge on my checking account. I call them to find out why. It was due to unreturned equipment. They sent the packaging to the old address again. I asked the guy to send the retrieval packaging again and verified the address. He told me to dispute the charges with my bank. I did. They couldn't do anything.

So I called DirecTV again to try and get these charges refunded back. I decided to be safe to go ahead and verify that the packaging had been sent. It had, to the old address! I had to request the retrieval packaging for the fourth time. Now tell me, how am I supposed to wait for them to refund my money when they get the boxes when I can't even send the stuff back to them? I've been waiting 21 days now for them, so I can get rid of their equipment! I'm contacting the office of the president again.

The first girl said she would have them turned off but was not authorized to credit my account for the charges and put me back on hold to talk with her supervisor. Once I finally got him on the phone he put me on hold a couple of times to check his records. He basically told me they show the channels were authorized by our remote and he couldn't help me. I explained to him we didn't even have the monthly subscribed channels they were charging me for. He put me back on hold, came back and said that's because they were turned of today. Yes I know 15 minutes ago the last lady that I was talking to did that! I asked him to cancel my DirecTV because I was not going to pay for the charges and he said if I wanted to do that he would have to put me back on hold again and transfer me to another department.

When we called to tell them that this was an incorrect charge, we were informed that the movie in question was ordered in December of 2006! The CS agent claims that we were never charged for this movie and that the receiver used to order this movie must have been disconnected from the phone line in 2006 and therefore we were never charged. I told him that I felt it was ridiculous to claim that we owe them money from that long ago, and that there is no way for me to confirm nor deny this info. I then asked him how is it that this charge is just being sent to us and he claims that this "disconnected" receiver had to have been recently connected to a phone line or the receiver had been recently mailed back to them. He must have told me 15 times that "the charge is correct and that there is nothing more he can do".

I then asked for a manager. After 15 minutes on hold, the same CS agent gets back on the phone to tell me that he is authorized to waive the charge "just this one time". I guess he assumed this would mollify me, but only further stoked my burning rage. It then dawned on me that I hadn't had a phone line in my home for more than a year, we use cell phones. I also explained to him that I hadn't disconnected or reconnected a receiver in my home since I moved in 5 years ago.

In the end, neither he nor his manager could explain to me how this charge suddenly appeared on my bill. They did waive the charge, and as usual, offered me the "3 months of some lame movie channel that you'll be charged for after the 3 months have expired as a token of our appreciation for your long-time patronage" **. I told them I didn't want anything for free and that I only wanted to remove this bogus charge and to say my piece about their horrible customer service.

I must say (and I've told DirecTV this numerous times) that if their competition ever gets Sunday NFL Ticket, I will rip their dish off my house before I hang up the phone. Do not get DirecTV unless you, like me, are a misplaced NFL fan.

DirecTV was contacted several times to try and resolve this matter properly, but it seems they are not interested in servicing their customers. This is my first and last time in doing business with DirecTV and I will be informing as many friends and family of the very poor service experience with this company.

I really do not see what the problem was; it was set up for DirecTV to directly take the monthly bill off the debit card. I would like to transfer the deposit and name from his name to mine Debra **, **. This whole thing is a bunch of ** because at the time the order was place, they were told 2 different times that he is 17, but since they refuse to let him have what he paid for, would they please put the DirecTV in my name. As far as I am concerned, we should be compensated for the poor, rude service days and days of getting nothing but the runaround, cancel his service that he did not get, and do not charge a cancellation fee.

I truly hope this thing can be resolved. I can be contacted on my email **, or my son at his email **. We still want the service exactly the way it was set up, including the discount because Lisa ** referred us. I really feel we have been treated extremely rudely by the person that we had to deal with at first, when he did finally bother to call back 1888 466 9635, ext **. I really feel at the very least they should reimburse us for the days, hours of trying to get this settled. 120 minutes on my son’s track phone, went to trying to get this ** settled. This is no way to run a business and yes, I am more than a little upset over the whole deal, because right now I feel my son was screwed over and DirecTV is playing games. I would appreciate hearing from someone today if possible, at my email address **, because we have been treated unfairly all the way around. You cannot call, because they already used up all the minutes on the phone.

I was on my way to the bank when I decided to call back and see if I needed an attention to on the fax. I spoke with Alice and she told me that it would take 10 days to find this transaction. I asked to speak with a supervisor and he basically did nothing. But now that I told him where the money was, I did not need to fax it. It’s not proper procedure and it would prolong it 10 days. So, I wasted all morning trying to fix this inconvenience while nothing can basically be done. I was having family and friends over for Superbowl Sunday but not anymore.

Meanwhile, I get various statements saying they have started the refund process and that they have given me "partial month credits", leaving them owing me $134.74. I have no clue where they got that number but whatever--all I wanted was the $83.84 they owed me. I got a check for $48.74 and after finally having to dispute the remainder with my credit card company, I got a credit for over $53.48. Doing the math they paid me $102.22, which is $18.38 more than they owed me. Now, they want the $53.48 back, saying it's for my first month's bill since they do not prorate and they bill in advance. Also, on an email I got from one of their customer service "professionals", they say I owe the difference between $53.48 and $48.74. Once again, doing the math, that's only $4.74. I have no clue what to do or where to turn for this one. They keep talking in circles and I'm sure hoping that I will give in and pay them whatever they claim I owe. But I'm not one to back down, so don't hold your breath DirecTV.

They told me I have to pay $380 cancellation fee. I told them this is a special situation, and is out of my control. They had no sympathy for me, whatsoever, saying I signed a 2 year contract, and have to pay this ridiculous cancellation fee. I am outraged. This is similar to the complaint on your website about Dish. I don't think it is at all fair, that they are trying to make me pay for something I can't even use. I would appreciate any help you can give. My account number is 75421534. I now have Charter cable, the only thing they allow at the new apartment.

I called customer services and was told that the bill was for a fight and movie that was ordered in 2007. The representative indicated how great of a customer I had been and tried to get me back with DirecTV. I told him that I have always paid whatever amount was indicated on my bill since I had been with DirecTV. I think it is totally unacceptable to be told that I owe for a fight and movie from 2007 which is five years ago. Why am I getting a letter from the collections department, when I never received an actual bill for $67.64? It should have been DirecTV's responsibility to accurately bill the account on a monthly basis and not wait five years later to bill me after I have canceled the account. Once the final payment was paid, I thought I was done with DirecTV, but it's a real joke. It is always noted that when one purchase a fight that it will be billed to their account, which is normally the next month. I just paid the bill when I received it. Why should I be penalized because of the negligence of the billing department?

I am livid! They consistently contact me via e-mail about my past due account. I did end up cancelling my credit card held on my account so they could not charge the fees to it. I tried settling this matter with a supervisor but they did not want to budge. So in the end I told them, "I guess I will see you in court." The supervisor just responded by saying, "Okay." She did not care to settle this matter with me at all. I was a good customer and always paid my bill on time. I do not believe with this type of behavior that they will have me signing on with them again.

I finally get through to a live person and she states I have to reinstate my service, no payment plan options and/or $520 termination fee at $20 per month plus late charges, fees and assessments until they get the box back. I figured I could not cancel then saw the lawsuit and do not understand when this is a public utility in the state of California and all of utilities work with me on the payment plan. T-Mobile does and they have a two-year contract too.

DirecTV says I had <90 days to apply for rebate of $31/month for a year. Today they told me that rebate time started before my installation, at the first application in 9-11, not the 10-27-11 date. So the time for the rebate is past. They said they have nothing to do with the phone, yet it's a bundle. DirecTV is still not installed correctly to the phone/internet. I believe that they should honor my application for rebate. I am a new customer who has been caught in their web of red tape. Today, I canceled HBO package which was free for three months and that ran from 10-27-11! They need to have their dates straight. They use too many different dates. How is a senior person supposed to understand inconsistencies and get credit for my time lost for service I am paying for, not to mention the number of hours it took in trying to fix things? I believe I have a grip. Please allow for my rebates!

We didn't hook up the second TV for almost a month because it was in our moving truck which hadn't arrived. When we set it up we found out the receiver was not HD as listed in the promotion, not DVR. In order to get HD DVR we not have to pay $200 because they say it’s past the 14-day change window, even though they were the ones who messed up the order in the first place. Based on the other comments I am seeing online, it almost seems common practice for them to send wrong receivers, etc. They have horrible customer service.

DirecTV service was provided, invoiced and paid for the first month, after which the service was suspended and billing ceased. The most number of channels we ever received was 35, approximately half of which were rip-offs, such as, Jesus channels, shopping scams and instant wealth tricks, which we had previously indicated we were not interested in purchasing. We wrote DirecTV advising breach of contract and requested a refund of our $200.00 deposit. Verizon directed us to return the DirecTV receiver to recover the $200.00 deposit. The receiver was returned to DirecTV via Federal Express and a receipt issued.

No refund or credit was ever received. Service providers that use the internet for marketing are very shrewd and calculating. They know that people who spend money over the internet are not savvy or well educated. Thus, they can be induced into making impulsive purchases without making a more informed decision, such as knowing how much to authorize on a credit or debit card or checking account. Once such a customer is identified as an easy mark, they are then set up for more targeted ''marketing''. It's a vicious cycle, not unlike that of a tapeworm, and not unlike other tricks big box companies use to tell a lie without really saying it.

Today, January 28, 2012, I get a letter in the mail from DirecTV telling me that my recent request for DirecTV would require a deposit based on reports from consumer agencies. DirecTV ran my credit report. This is unreal as I never, never provided any personal info nor did I sign anything or give the impression I wanted service. All Kenya had was a phone number, address and name. How can they access personal info from that without me requesting anything or signing anything? On Monday, I will be on the phone with DirecTV, the two credit reporting agencies and everyone else I can talk to. This is absolutely ***.

When I signed up with DirecTV, I never received a "customer agreement". In the meantime, DirecTV has raised the prices of the programming and equipment at least 3 times. I have since moved and no longer am forced to be signed up with DirecTV. I told them I want to cancel and they said I have to pay a $180 early termination fee if I cancel before the end of my two-year agreement.

However, in the meantime, they have raised the cost of the programming and equipment rental once again. They finally sent me a copy of their customer agreement and it indicates that if I cancel early due to a change in the contract or pricing terms, I am liable to an early termination fee.

I believe this is unconscionable and would like to know how it is possible that DirecTV can continue to charge whatever it wants and change prices at any time, but I am charged a ridiculous fine for terminating a contract that they have changed the terms of (i.e., the cost). All I want to do is terminate DirecTV as my cable provider without paying an unconscionable early termination fee.

Also, I was told if I want more channels I have to pay more; otherwise, I am stuck with what I currently have. Looking back, it is not right that all the transaction was done by phone and there was no way for me to compare or read a hard copy of what they promised. The person on the phone was speaking fast and was hard to understand. DirecTV do not have a local address. I never signed or agreed to any contract and when I discontinued my service my checking account was debited $425.01. I returned their box and TV control as requested. When I asked them to remove the dish on my roof I was told it is now responsibility because I now own the dish. As it is I will be charged by the manager $150.00 when I terminate my apartment if the dish is left at the roof.

I am 67 years old on a fixed income and I cannot afford all this stiff penalties they are charging. I was never told I have a 2-year contract and I never agreed or signed any contract. I cannot afford having my account debited and now I have to be without my medication because they stole my money. How can a greedy company like DirecTV continue their unfair practice? How can your organization help me and others who are victims? Help please!

I called them to end service and during the discussion, I revealed we had a plasma TV. They suggested HD service and we thought it would solve the problem. I gave them a credit card number so that the satellite dish could be shipped to our address. The sent a box and a service man to hook it up. After he hooked up the box, he went outside and said our existing dish was knocked out of whack (we had the tail end of a major storm with high winds). He then told us that we couldn't install the satellite dish until we had trees cut down. He then made a call to cancel the shipment of the satellite dish. Why install the box before checking the satellite situation?

After he left we figured it would be best to just terminate service and since we did not have the HD satellite dish to compliment a plasma TV and a HD receiver box, we ended up with no reception at all. When we did call to cancel, I was told that we would be charged a penalty fine of $250 for canceling HD before one year of service. I did not sign a contract for the new service, did not authorize payment of the service with my credit card nor have we had the benefit of being able to use the service as we did not have the correct dish. We sent back the equipment in a timely fashion and they still call us on a weekly basis trying to get "their money".

I do not use any HD outputs of my Direct TV receivers at all. I use the red, white and yellow RCA connectors. In the past the Direct TV receiver would simply change the HD signal into a standard definition signal and output the information on the RCA wires. Now the Direct TV receiver somehow detects that I am using the RCA outputs for the HD channels and does not allow the receiver to work unless I configure it hide all HD channels. I sincerely hope someone can convince Direct TV to change this idiotic situation they have inflicted on me and probably many others.

Well, 2 days ago I didn't have a disconnect date, and I explained to him that they never place this info on the account overview. Instead, it's three clicks away, in the statement PDF. If I had seen that, certainly, I would've called two days ago. He then begins talking about all I have to pay is $XX.XX and that there's no disconnection fee, I just have to use the automated system and so on. It's clear he didn't understand what I had just said, and since English is obviously not his first language, I can't really understand him well either.

So I asked for someone who I can understand. To which he replies, "No. Because you're not getting what you want, you think if you talk to someone else, you'll get your way. " Seriously? I was shocked. I am the customer. I am sure that nowhere does it say that the customer service reps can say things like that to us. It was literally the rudest thing I have ever heard and I told him so. And he laughed out loud at me. Wow. By far, the worst customer service I have ever experienced. Putting my disappointment aside over the payment issue, never have I been so disrespected by someone. It is obvious they do not care about their customers, and that apparently, they aren't afraid to tell you that either!

This should be considered a breach of contract as I purchased the programming with DirecTV with the sole purpose of getting the Sprout Channel.

You may ** me once with your contract, but I will never come back. And I make sure I help others see how you deceive people with your ridiculous business practices.

I started receiving text and voice messages on my cellphone for specials. I called the number back and asked that my number be removed. They gave me a fraud number to call. After being on hold for about 45 minutes, I spoke to a man who said that he could not make any changes to the account because I was not the person who set it up. Confused, I asked if this isn't the fraud department. I am calling from my cellphone telling them that the account is not associated with this phone number. He insisted, "sorry ma'am. I only make changes if you are the person who set up the account."

Now, why would a person who set up an account using someone else's phone number call the fraud line to report it. Hello, this is not rocket science. Needless to say, I am still steaming over it.

To make a long story short, my account was never credited, and I had to call personally and cancel out the DirecTV service myself on January 17. I ended up closing out my checking account because of a personal matter, and I didn't realize my account wasn't credited until it was too late. I called last week and was informed that my check was in the mail.

So when I didn't receive it this week, I called again, only to be put on hold over and over and be told that I couldn't be found in the computer under my telephone number, address, name, DirecTV Order Confirmation, or DirecTV Account Number.

I am having a very hard time finding out where my refund is. And also the time it's going to take me to receive it. I'm not in the fanatical situation where I could wait as long as 6 - 8 weeks. Please give me a call, so we can discuss this matter.

I asked what the credit was for and he said that it was because I was a loyal and good DirecTV customer and all he had to do to send me the credit was verify my name and address. After a few weeks of not receiving the boxes I called DirecTV and was informed that my account was still active and that the credit I had received was to retain me as a customer. The person on the phone never told me that; otherwise, I would have not accepted the credit because my Comcast service was already installed and working.

I have since been arguing with DirecTV over the charges. I do not feel that any of them are my responsibility since I was misinformed about the credit to begin with. I have tried to negotiate with DirecTV for a solution; however, it’s either the whole amount or nothing. I have told them that I refuse to pay the full amount because this situation would not happen if I was not tricked into the bill credit. They are not willing to work with me on a resolution.

Ansley came on the line 35 minutes prior to the disconnection and told me a supervisor was coming on the line. This was not an accident, they disconnected the line. I was offered no explanation for this withdrawal and the fact that it came out of my fiance's account is horrible. His name is not on the account. I was told that the service agreement states this. I asked them to send me a service agreement a month ago and to have a supervisor call me a month ago and I received nothing, not a call and no agreement.

I am going to call them back, and find out what is going on. My fiance called his bank and has disputed the withdrawal with the bank. That takes time as well. These are tough times and this company has victimized me. A month ago when I called them I asked to suspend my account due to being laid off from my job, that was the nature of the call a month ago that I heard nothing back from. I have not had this service since November.

I am currently being harassed daily by collection company. What alternative do I have when the company doesn't even acknowledge correspondences? It's unethical for a company to charge for services never rendered and then tarnish people's credit history. I wanted the company to adjust the bill.

Tonight, I received a rude phone call from Nicholas of DirecTV who then transferred me to his even ruder manager, George G of DirecTV, who told me he was cancelling my newly purchased AT&T Uverse bundle due to the fact that we have an existing DirecTV account under my name and putting now under my husband's name was illegal to get this promotional 12 month bundle rate. He went on to tell me that in order for me to switch it to my husband's name, he would have to see a divorce or separation decree. He kept telling me what I did with AT&T Uverse was illegal, each time raising his voice.

Delightful customer service. Currently, there is no resolve to this situation two hours later. We are waiting for a return phone call from DirecTV and have contacted AT&T Uverse who have assured us this is not illegal. The bundled service would save us over $600 per year in DirecTV charges. If anyone else has had experiences like this, please post on this complaint wall what the resolution was.

Thought I asked for hi-def ready receivers, which I was told were available from DirecTV themselves when I moved. After paying $200 to upgrade that receiver, I tried to activate whole-home DVR. Couldn't do because my 4th receiver wasn't capable of HD and whole home DVR. I would have to upgrade the 4th receiver to get the service that should have been upgraded 6 months prior when I had originally asked.

A tech came to swap out the 4th receiver. He brought the wrong receiver. Actually he brought the right receiver. The receiver that I was scheduled to get wasn't whole home DVR ready. The only reason I set aside time for a tech to come by was for whole home DVR system. So in order to activate the receiver that the tech had brought, I had to pay an additional $100 because I was now getting a special receiver. Why wasn't I told this when I scheduled the setup? Why did they charge me for a receiver that wouldn't be able to do what I had asked for, whole home DVR, only to still charge me for one they "inadvertently" brought instead?

Finally, it took the tech 7 hours to equip my house for whole home DVR. Something that was supposed to be done in September when I had originally asked. The tech was about to leave and I noticed that the whole home DVR wasn't working. After another hour, for a grand total of 8 hours now, the tech got the whole home DVR working again and departed. Today, the day after, my whole home DVR does not work.

DirecTV told me that they would send out another tech to figure out the problem. I told them to go ** themselves and that I'll find another TV provider when my contract expires unless financial compensation was available. I wasn't asking for much. Maybe a break on my most expensive utility, DirecTV. Or maybe refund the $150 that I was charged for the attempt at whole home DVR. Upon calling DirecTV at anytime for any reason they always thank me for being a loyal customer for so long. What does that really get me? Nothing.

I also asked them to remove all of my credit card information form their system and they said they can't do that. That my information will continue on their system. I am still arguing with them and will continue until us, the consumer, have options when it comes to our private information. As soon as I am no longer their customer, my information should be deleted.

I called to cancel my account when I needed to move, and did not want to continue service with DirectTV because of the location where I was moving, I was told, did not get good service due to the weather. I was told that my cancellation fee would be $140, which I was willing to pay. Ironic that you have to pay to not get service, but I agreed. When I received my bill, I was charged $380. Wow! I called and disputed that charge. I was originally told, of course, if I was quoted a fee of $140 that is what I would have to pay. When she transferred me over to what I thought would be a manager, I was told that I would have to pay the $380. He was not a manager.

I asked for a manager, but he was not able to transfer me, after trying for about ten minutes. Then he said he would have the manager call me in 10 to 30 minutes later. Of course, I did not get a call.

When I called back,I was told that I would have to pay the fee and the money would be automatically charged to my card. Seriously, I am angry because I feel that they should be accurate when they quote a cancellation fee to you, and they should follow through with their promises. I know they record the conversations. They said they have no proof. Listen to the recording.

The first incident with DirecTV was they took $39 out of my account without notice. When I called them and asked them why did they take my money out of my account, the representative then told me that when I signed up for the HD for life, they took money out directly. I told the representative they can have the HD for life back and I specifically told her to put this in the notes not to take any money out of my account ever. The representative claimed she understood and told me that it was in the notes.

After that first incident, service with DirecTV was great for only one month. I received my first bill of $47.62 which was good, then, I received a second bill the next month for $115.03. I called asking why was my bill so high and they said that it was because I didn't sign up for their rebate. So they helped me with that and I signed up for my rebates. They then claimed that the problem was solved.

Next month came around and I had an outstanding bill of over $200. I immediately called DirecTV and asked them once again why is my bill so high. They said it was because I am paying for the HBO, Cinemax and Showtime. I finally just decided that they have a lot of foolishness going on with them. At this point, my nerves are worked up but I still did not cancel my service. After all this confusion, I just continued to pay these high bills.

Finally, I got fed up and I spoke with a representative named Judy. She was absolutely the rudest one I have spoken with. She seemed quite crazy, to be honest. She was all over the place with her conversation and argued with me about me not paying any of my bills. "They were not going through the automatic system," is what she told me. I asked to speak with someone over her and she just hung up in my face.

So after this occurred, I stopped paying altogether. I feel like I did not need to be treated this way and I never once gave them any problems. I had a final bill for $172.03 and when I spoke with representative Dominica, she told me that DirecTV will not charge me for services I did not use and that I understand. So when she told me that I was charged for a disconnect fee, I understood that as well.

So $172.03 plus $15.00 equals $187.03--plus the $300 which the representative at signing told me. $200 for a cancellation fee, so that is $187.03 plus $300 which gives me a total of $487.03. I know you are wondering why I am giving you a summary of my money. My account was cleared of $832.03 without notice--no letter or anything. I am a college student who is trying to save money and now, I have to start all over for some money-hungry cable company. This was not a good experience for me at all.

On two calls with their supervisors, I was told that I was forwarded an email immediately after my initial contact with them back in September, outlining all the charges and that I should have responded at that time. I never received such an email, nor have I received a copy of the alleged email that they promised to email me back several weeks ago. It's obvious such an email does not exist. I was very emphatic about clearly outlining their final charges in my initial contact with DirecTV as I have had similar problems with them. Their sales person clearly either misrepresented himself or made a serious mistake and DirecTV will not right the mistake that they made.

On 1/8/2012, I got an email stating that I was sent a bill for $227.45 and still have not paid it and that if it was not paid within 15 days, that amount would be taken from my bank account on file. I called DirecTV and they said the charges were for PPV programs ordered two years ago. I asked for an itemized statement for the said charges as well as the paid statements for that period so that I could review and validate the charges before making the payment.

I was emailed the PPV charges, but not the regular bill, which would include PPV programs that were paid in full. I suspect that I am being charged for programs that were already paid on my monthly bill.

This company has hidden fees and exorbitant cancellation fees that make it not prudent to make this expense. I have been lied to and misled from the beginning and only want to go back to my original provider since my company has moved me back to the Corpus Christi. I now have other options that are more financially agreeable. To top it off the regular season (N.F.L.) is over and I didn't have this option. I have been told that if I want out of my contract, I can pay the disconnect fee which is way too much money to even consider, other than this there is nothing that can be done.

DirecTV has 'buried' in their service agreement a clause that if there is any outstanding balance because someone has provided them with a credit or debit card information, that they will be authorized to make any and all charges to this account without prior authorization. Further to this, my understanding under any merchant's banking agreement to be able to accept Visa/MasterCard is that this is not allowed. Further to this, I believe that this is an illegal act by DirecTV and perhaps no one has brought this to your attention.

I had $204 debit on my credit card that I had requested it be closed as I am not in the country. The Mastercard honored this charge but it has also 'assumed' that I wanted to renew my card and as such, there were and are renewal fees that are now also applied.

Further to this, I would never have known that this charge had been put on my card, as DirecTV does not send even an email to advise that a charge has been processed. It was just by 'chance' that I logged onto this bank to see if money had been left in the checking account (which there was) and I found out this, surprised.

I have contacted DirecTV on this matter and have also obtained the address for their legal department. I have also contacted my bank about this charge of which they told me 'notwithstanding' what their agreement may imply, that it is not legal nor is it allowed under the agreement between Visa/Mastercard and any merchant.

A few days later I checked my DirecTV account and saw that they had credited my account $52.30. I also checked my charge account and found that they charged me $52.43. I immediately called DirecTV and questioned them about it. Again, I got a female on the line. She told me several lies and then insisted that she did not now why the other female told me I would not be charged on my charge account. I told her I wanted to cancel the install and also wanted the $52.43 put back on my card. She said okay and that it would take up to 10 business days for the money to be returned to my credit account. Today, Jan. 10, 2012 I received a message from a DirecTV tech saying he would be coming to my house next.

I called DirecTV to find out why he was coming out and she told me that I had scheduled to have a port added to my living room. When I told her that I had cancelled that appointment by phone, she said I did not cancel it with some other department. I got very upset and told her that I was told that it was cancelled. I do not work for DirecTV and should not have to "guess" how to cancel a service with them. I am very concerned about how this company practices business and think someone should look into it. After reading some of the other complaints by customers of DirecTV, it seems to me that someone needs to look into their matters.

I was sold a service which they could/did not provide. Therefore, I will not pay over $400.00 for this company’s incompetence. My reward will be to have my credit damaged through no fault of my own. DirecTV does not even publish a contact address on their website. I wonder why. This is a very old game called "Bait & Switch”. This company did not provide the service which was sold to me, therefore I will not pay.

However, if I could find a friend or family member that wanted to use the service, this was an option, so, a girlfriend wanted to use the service, but they quit the Tri-pods and no holes were allowed. The main issue has been that I cannot get any information on pricing/packaging for my mother-in-law who was going to take over the service because I have a past due balance and I had suspended my account. I was passed onto 4-5 different departments on my last contact with them. Nobody could give me any answers because I had a past due balance. Then when I'm on the phone today, going to pay the past due balance, and it has been a year since we moved service (free once a year), the gal told me I may have to pay an additional charge of $99.00-$199.00, (even though she mentioned it had been a year.) But she couldn't tell me because my acct was suspended and I had a past due of $74.00. I said "You've got to be ** kidding me!

I hung up the phone. I don't feel they care at all about good customer service, they just want their money. I will never hook up with them again. Their prices are outrageous. Lousy Customer service, no help what-so-ever! If you want a good cable company and one you can afford (sorry for you DishTV customers that have had problems, I haven't so far) but I'm paying $52/mo for 250 channels and this is after the promos! No 2nd room receiver charge, 3 PPV certificates for signing up plus 2 of 3 promo channels; Starz, Cinemax free for 3 mo plus blockbuster. Plus free HDTV for life. Contact me at: ** com for my reps name.

Six months ago, I was having problems with the old receiver I was using. I called customer service and he sent me a new one. I told him that my house was for sale and I didn't want to be placed on a new contract. I already had DirecTV service at my second house, so transferring service was out of the question since I already had service with them. This didn't seem to be a problem. My first house was sold and I canceled service. They told me I had a two-year contract (which wasn't supposed to be because they were replacing a bad receiver) and that I would be charged a $250.00 early cancellation fee (even though I already had service at my second house and I had been a good customer since 2003).

I told the representative that I wasn't going to pay that and she told me that they would use the credit card on file (I did not give them permission to do that because I paid monthly, they do not have permission to auto-bill my credit card). They are a horrible company to deal with--even for "longtime, good" customer.

I called in June 2011 asking to have my service cancelled. I was informed of the new commitment period. I told them I could not agree to something that I had no knowledge of existing in my account. If DirecTV wanted me to be aware of this, I should have received a written notification with my signature required acknowledging the new commitment. I was offered a lower cost for my service and agreed to the lower fee.

This week, I called to cancel the service. It was cut off Friday, January 6. I view my account weekly online with this company because they are dishonest. Today my account showed that I was $3.53 past due since 12/9/11. This was the first time this has shown on my account. In fact earlier in the week it showed that my December statement amount was paid and the date that it was paid. The statement I received and just paid for January 2012 did not show any past due amount.

I want to know what is going on with this company. Why are they so deceitful in their business? The cancellation fee I was told is $200 no matter how many months I have fulfilled in my commitment period that I knew nothing about to start with. I am tired of being ripped off by this company and I wish someone would file a class action suit against them for their bad business practices.

I am pissed because I don't live with the person they have a contract with or do they have anything to do with my financial responsibility. I didn't know and I was never told that this was possible in me just paying a bill. I am willing to join any lawsuit pending against DirecTV because they have made it impossible for me to meet my obligation to my own creditors.

At first, I chose not to run a credit check because it lowers my fico score when running credit check for a cable. So, I chose not to go through the credit check. I went through the process and after 30 seconds, it now asked me to place a deposit of $200 - $300 for each receiver so when I opted to accept, my monthly premium changed and removed all of the discounts previously offered.

Frustrated with the process, as my husband and I continue to move forward with the process, I decided to enter into Verizon chat for help. I went through the process again and I was told that I can chose to not have my credit check and just pay, I told through chat what happened where all of the discounts were removed then ultimately, he said that I should just have them run my credit check. Finally, I decided to just allow DirecTV to run a credit check then it asked for my social security number as required so I waited and it took about 30 seconds to supposedly run my credit check and it resulted to, "Based on your credit, you will need to pay $300.00 as a deposit." The fees have now increased to $300.00 but DirecTV was going to give it back by giving me $5.00 discount every month for the next 60 months as long as I stay with their service. This is in addition to me paying monthly lease fees and the one time fee of having the receiver and DVR.

The bottom line is, Verizon partnered with DirecTV but not fully disclosing that DirecTV is solely separate and they want to run a credit check. This is a scam to charge numerous fees but they are willing to give you credit back if you stay with them for 60 months. Verizon sells the bundle package but yet does not fully disclose that they have nothing to do with DirecTV and the consumer must start a new account and run a credit check.

Instead of free moving as advertised, I found out they wanted to charge me $149 for the DirecTV mover to come install my equipment and dish. The representive tod me that the dish I have now would not work for my new address. I countered by telling him that all the dishes are the same and that his was a false statement. Then he tried to tell me that the cost was for new equipment needed. I counteracted him there also. I have my own equipment and there was no new equipment needed.

I informed him that I had been in college for 2 years practicing law and he was not talking to an average person who would not have any knowledge of law or fraud situations. I told them of the every day TV commercials they advertise saying to take my receivers with me and not to worry about the dish because it and all expenses are free. He finally gave up with trying pull the wool over my eyes but put me in touch with a gentleman that could waive my expense. The gentleman informed me that he was not able to waive the whole $149 cost but would work with me by allowing me to pay a $75 fee.

At this point I was so frustrated with the whole mess, i told him I would pay the $75 but not in one payment. I told him i would pay $35 today and the remaining amount would have to come out of next month's auto pay. He agreed with my proposition. I do not trust DirecTV to follow their promise to take the second half out of the next month's bill but at this time I had no other recourse.

I am horribly disappointed that a major company can give false information on TV several times a day and have no intention to follow through. I am sincerely concerned about the false advertisement and how they can take advantage of elderly, low income families, the disabled as well as others that may have an opportunity to move into a family home since the cost of living has increased so drastically that people are having to move together to share expenses. I myself am permanently disabled and only have social security benefits and SSI to live on. I am and have been an activist to help with different causes.

My last intervention was successful in keeping what we call in main medical assistance and travel reimbursement for low income families on main care so they can receive rides and travel reimbursement funds so that someone can be taken to their much needed medical intervention. I would like to know what else I might be able to do to help further with this DirecTV fraud advertising.

I got Anna this time and she pulled it up and the last two reps had done nothing to reverse the charges. I am still waiting on the confirmation email stating that this had been reversed and collections had been contacted to remove these fake charges. Since Oct. when I left DirecTv, I have been harassed numerous times over this fake bill not counting the letters wanting me to sign back up with them. DirecTv reps have been rude, harassing and down right ugly over their mistake. There is no way I would ever sign back up with this company. I was promised today that Anna would take care of this. So far the last two reps haven't taken care of it. If I do not receive a confirmation email stating that this matter has been taken care of, I will be contacting my attorney.

When I called to cancel the service, because the bundle discount through Centurytel was over and my DirecTV bill had doubled, they told me I had signed a two year contract and had to pay a substantial cancellation fee, close to 200 dollars to have the DirecTV turned off. They would not let me out of the contract. While I know I made a mistake signing that stupid two year contract, I really thought I was right and the installation guy was wrong. Besides, this would still be bait and switch, advertising a one year contract with good deals, and then sneaking in a two year contract, after the installation was already done. That should have been explained clearly to me before anything was attached to my roof.

Anyway, I sent the complaint in and I expect to hear from them soon. I don't want to get ripped off by Direct TV. I know they have several rulings against them because of the way they advertise. In fact, the Better Business Bureau says they have over 35,000 complaints against them. Centurytel only told me that Dish has separate billing. That is not specific enough, someone should have told me before I had these people come to my house that the contract with Dish was a two year contract, and that the price would double after the first year. Not even the guy who installed my dish told me that the price would double after the first year.

I remember even telling him, that I didn't let cable come back and install cable again because they did that to us, and I didn't want to deal with companies that did that, and he still didn't tell me. And when he said it was a two year contract, I corrected him and told him, no I ordered a one year contract through Centurytel. He said all new clients sign the same standard contract, so I signed it, but I just thought he was wrong. But right then would have been the perfect time to explain to me that the prices would double, and there definitely was a second year and there would be penalty to cancel and he did not.

So I don't feel I should pay them a red penny. The irony of the thing is that I had called Centurytel and let them talk me into the bundle looking to lower my bills, and all they did was set me up with a company that ripped me off. The prices weren't cheaper than what I was paying before, and the deal with DirecTV was certainly not a better deal in the long run either.

I am looking forward to someone filing a class action suit against Direct TV. I will make sure my name is on that list. If you want to sell a product, why not just advertise the product at the price it will cost to have the service, rather than advertise discount bundles, and have secret hidden rates. If I had known that DirecTV had so many complaints against them, I would not have touched them with a ten foot pole. Does their product or their prices suck so badly that they have to trick people into signing with them?

Afio is the collections company they sicked on me, but Afio should be ashamed of handling this sort of case from DirecTV, with 35,000 complaints, who is so obviously the one at fault here. Instead, they choose to persecute the little guy. I am contesting the validity of this bill. I never, ever, ordered a two year contract, and I told that to DirecTV and while they made me cry on the phone with their ridiculous run around and unreasonableness, they were simply more interested in stealing every buck they could, instead giving their customer what the customer actually ordered.

I ordered a 1 year bundle contract through Centurytel and I paid one year of that service at the prices that I was quoted when I ordered it. In fact, the prices were higher than what I was quoted on the day I ordered it and when I discovered that, I called and asked when my contract would be over so I could cancel as soon as it was, and I was told one year. So when I saw the price doubled, I knew my year was up and called to cancel because the prices were higher than advertised, and they told me that I had to pay double now for another year, or cancel and pay the cancellation fee. I told them I would not do business with them any more, and to cancel me right away.

To make a long story short, I do not have an HD DVR and no one at Direct TV cares. I am looking into a competitive provider an soon will be cancelling my service with Direct TV. I have been a better customer than you have been a supplier, shame on you and I hope to get all my friends on board with me. All because of an HD DVR Receiver.

I talked to a manager and they told me there is nothing they can do. I would have to pay a fee for moving. I told him that I was told when I signed up that I would receive a free move. He said I am sorry there is nothing I can do for you. I told him I wanted to talk to someone that could help me with my issue because I want what I was promised when I signed up or to cancel my service without a fee because I was lied to. He said there is no one here that can help you. How can DTV have the best customer service when they cannot help the people when they call?

I must have asked the sales associate 8 times what other hidden fees I was going to be charged for canceling. Each time, they said it was one simple fee of $20. So I signed up. After the season, I ended up suspending my account so I wouldn't have to pay from January - August of 2011 instead of simply canceling. When I reactivated my account in August 2011, they told me that even though I suspended my account, the months of January - August were part of the "deal" and I would no longer be able to pay $30 a month. The price was jacked up to $70. I decided that once this season was over, I'd just cancel. So I called them today to cancel, and they tell me that it is a $20 fee per month for the rest of the contract to cancel. That wound up being $280. DirecTV is a lie and scam.

Second problem, I didn’t owe $464, only $180. I called, arguing an hour and a half. He figured out that they charged me an early termination fee that was not supposed to be charged. They credited my account which would take 30 days to be put back on my friend’s card. I also disputed the fact that, how can they just charge someone’s card that had nothing to do with the bill that I owe? The supervisor stated, they didn’t know whose card we provided, they don’t ask for the name, and they keep it on file no matter what, and that it would not be credited. She said I could file a dispute, however, it would delay the credit of $280 that was wrongly charged to begin with.

Well, to put the cherry on top of this story, they had called him a few months ago and a gentleman was trying to talk him into adding more channels at a new rate. Well, my dad kept telling the guy no, he did not want anymore, and hung up on him after the guy kept being persistent. He went ahead and added the services anyway after my dad told him that he did not want it. After more than $30 every month started showing up on my dad's bills, he kept calling them and questioned this. He kept telling the representatives that he did not add this extra service. But they have been persistent that he did add the service.

So after he did not get anything accomplished on that, he started noticing fee charges on his bill. He called them again and asked them what those charges were because he has paid his bill every month and hasn't missed a payment. They said that it was because he wasn't paying his full monthly payment. He said to them, "What? Yes, I have. I have the bank statements to prove it." He explained that he was given a rate lower than what it was by management because he had been a customer for so long to help him out. They kept saying that they had no record of that.

So I called for my dad, told them I was his daughter, and asked about what was going on. They kept telling me the same thing--they had no documentation of a special customer rate by management and on the added services that I told them my dad did not get. The lady said, "Yes, he did add." I explained to the lady that my dad was on a fixed income and I know that he would not add services for something he knew he would not be able to afford. And why do you think he has called your company five to six times questioning his bill and what your company has done? However, we didn't get anywhere on these calls.

Then, after sending my dad a bill for over $200 and saying that it was for late charges, they cut his satellite off. I called them and questioned all this again. I said that he has paid his bill every month so how in the world is he over $200 in service charges? They again had answers to everything, trying to explain this. I told them that my dad would cancel his service and file complaints. They had a nerve to tell me that he could not file a complaint or cancel his service until that bill was paid.

So my dad called to cancel his service--got the box to send back all the equipment. And since he has canceled, he has gotten calls on top of calls wanted to know why he canceled, telling him, "Oh, just disregard the charges on the bill and we will give you credit on the whole thing if you stay." Oh, and they seem to have found all the documentation about the special customer rate and everything else, when before, they had no documentation on it.

The third lie was that, they said I will get a free HD receiver for 4 rooms at no extra payment. Now, they are charging me $6 for the extra room. I am also paying for internet, in which, I signed up with AT&T for $24.99. So now I pay $85 a month for both, instead of $47. I can not cancel, because I made a 2 year agreement with auto bill pay. I am so regretful that I chose DirecTV. If I want to cancel my service, I will have to pay $20 dollars a month, as a cancellation fee. Because they lied to me, I am paying more money than I can afford. I feel so stupid that I did not check the other cable companies, and jumped on to DirecTV. I was using Time Warner's services, and I decided to go with DirecTV, to be able to save some money for my husband's hospital bills, but I failed. Also, customer service is so bad. After hours you spend on the phone, you turn off the phone still confused, because the customer rep's explanations do not make any sense.

After doing a search on complaints, I was shocked to find hundreds of them and learning that they start contracts over when you call to change service and also they debit your account if you cancel their service. I thought we were safe since we never gave them our debit card number. We pay through our phone bill. Just to be sure, I checked our account online and discovered they have our debit card number listed on our account. How did they acquire that legally without our permission? We never gave it to them. I have emailed them to find out but of course, no answer.

I will now call to try to find out but dread dealing with yet another condescending representative. Does anyone out there have any knowledge of a class action suit that all of these unhappy customers can join? Is there a way to stop this company? We want out of this service but certainly don't want them debiting our checking account when we cancel. Does anyone have knowledge of what all of us can do?

I was told that my address was never updated and the boxes were sent to the old address. What? I don't understand this? Why wasn't my address updated? And if the boxes were sent to my old address, why didn't they get forwarded to my new address because I updated my new address with the postal service before I called and cancel my account with them? So after being on the phone with two associates of DirecTV for over half an hour, they assured me that my boxes will be overnight to me and should arrive on Monday because FedEx is closed on Sunday. One of the associates even gave me a confirmation number.

It's Monday and it's 5pm, my boxes are not here. I called them back only to find out that my overnight boxes were never sent because the order for it was never put in. I'm fuming! The new associate told me that she's having her supervisor put the order in right now and was unable to provide me with the confirmation number yet. Oh, another bombshell she just dropped. I might not get my money back for at least one billing cycle. Somebody, please help me!

Then, the supervisor stated that it could not be password protected, that anyone who knew the account number could make changes. So, they continued to bill for services I had cancelled and for a sports package that I did not order. I cancelled the service and told them I would not pay for the charges during the time it should have been discontinued. They threatened to take it out of my account. So, I went and closed my account at the bank and opened a new one.

Money was withdrawn from my account, to which I was not aware. I've recently suffered unemployment, a foreclosure, and now, I am trying to get my life on track, maybe unable to pay my rent in my new apartment, due to the shortage in my bank account. I called DirecTV, and told them that I would be unable to make the payment until the next month. The reply from the customer rep today was "yes we see that", and the next day, proceeded in withdrawing the funds. During this call, it was also discussed that I never ordered return boxes for the equipment, because I never formerly canceled the account. We made an agreement at that time to send the boxes to my new address, because no delivery was ever made to the old one.

In this time of citizen corporate unrest, DirecTV needs to revisit their antiquated policies, but that would mean they really care about customer service. 99% of us, live from paycheck to paycheck. We can ill afford sneak attacks from cancerous corporate knuckle dragsters, who hold in contempt the very people that keep them in business!

DirecTV charged our bank account before the fire report was available to us for those receivers at a time when we needed our cash the most. The $345 is not a great loss to me considering what we've been through. But I think its worth complaining about.

I came to find out that DirecTV got in to our checking account (we never signed up for direct pay), and literally wiped out our whole account, plus over $100 in NSF charges! I have to still purchase the second phase of the medicine for the month, plus groceries, and now what? I have to do without medicines and other basic necessities, because they claim they can legally do this? Oh my God! They got their money from Comcast, so what the **! I'm still fighting with them about this, and I'm determined. They are not going to get away with this. How can the government allow such a scam company exist like this?

The senior tech told me to sign this form stating that I acknowledge that we have no line of sight and the account needs to be cancelled. He also told me that he would turn that in with my updated address, and it could take up to 24 hours for the cancellation to take effect. He informed me that "at some point" I would receive recovery kits to send back my receivers and remotes and also a final bill, but this could take a while. The technicians were very pleasant and at the time, I was sad to have to say goodbye to DirecTV. I must also note, that when I called to have my service transferred I provided them with my updated address as well, so DirecTV should have had this already without the technician needing to provide it.

So, October rolls around and I have yet to receive and recovery kits. I log into my bank account to do some online bill paying and notice that on October 1st DirecTV has debited roughly $764.31. I immediately called to see why they have done this as I had just received a bill in the mail 2 days prior and was planning to call about it that day (first day off in 2 weeks). The first person I spoke to told me that the kits were delivered to the address I provided them with (**) and that since I did not send the receivers back they charged my account for the price of the equipment. I told the representative that I had not received any recovery kits and that taking this money from me was preventing me from paying my bills and the charge needed to be reversed as soon as possible.

The representative then became very rude and told me that they will not reverse any charges until they receive the equipment back. I demanded to speak to a supervisor. I was on hold for quite some time and then finally connected to a supervisor. This supervisor, who I am sorry to say sounded like she didn't make it out of high school, stated the same thing; no reverse charges will be made until the equipment is returned. I went so far as to try and obtain a location that I could physically drive them to and drop them off as I needed the money in my account to pay bills on time and avoid collections fees and late charges. She told me that there was no location I could take it to and that I needed to use the boxes I was mailed and send them back. I again explained that I did not receive any boxes in the mail.

I became so annoyed at her ignorance, I hung up and called back to try and get someone else. I will try to cut this short because this email will get quite lengthy if I don't. After hanging up and calling back 2 more times, I finally got a supervisor by the name of Amy. I asked her to give me the tracking number from FedEx for the recovery kits that were supposedly mailed to me. She said there were 2 tracking numbers and she gladly provided me with them. I in turn had my husband call FedEx and give them the tracking numbers provided as the website was not showing me what address they were delivered to. FedEx informed my husband that they were delivered to **, an address we had not lived at since March (I was now literally paying for your companies incompetence and inability to update account information).

Amy acknowledged that the recovery kits were mailed to the wrong address and apologized for my troubles. She assured me that she would be watching my account and that within 6-8 days my money (less my final bill) would be back in my account. That total was $453.60. I had to call several more times as the 6-8 day deadline was not met and my bills were now past due. I spoke with at least 7 extremely rude "customer service reps" who did nothing but basically call me a moron for believing that my refund would appear in 6-8 days. Finally, after approximately 7 hours of wasted time in phone calls to your useless customer service department, I received my refund on 10/25. And here I thought my experience was over with but I was sadly mistaken.

On November 22, I received a bill in the mail for $5.99 from DirecTV for a movie, The Last Song, that was apparently ordered on 11/6 on receiver #2495-156891. I do not know what receiver this is or who it belongs to. But I must remind you that I have no line of sight and have not had active service since the beginning of June. So please explain to me how it is possible to order a movie with no receivers, no remotes and the dish sitting in my garage not attached to anything.

I called DirecTv as I was not happy and wanted to cancel. As you can imagine from all the blogs, you have to pay the cancel fee even though they are the worst on service, quality, and customer service on complaints. In the end they said we had to go to Best Buy and put the service ticket in with them for the internet thing and on demand or their version of it Cinema whatever. Best Buy said they have never heard anything like this. We are now waiting for all that to resolve. Also, DirecTv could not tell us if there was going to be a charge for this.

Anyway, we took it to Best Buy and they say they are floored at how we are being treated. If a company falters so many times with a simple install that is done by so many other companies, it tells me the company with the flaws (many) is not a good company. If Best Buy continues to allow DirecTv to be affiliated with them, it will be bad news for them too. I am contacting the Texas Public Utility Commission. In closing, I am an easy-going guy. I know things happen, you show up major late and I get that. But the issue here is that there is no service like I had before with AT&T.

It was not resolved, not knowing when it will be in place, and if we have to pay more for normal service like On Demand. There are no answers from Best Buy as of yet although they did show concern. I will use the PUC consumer protection to do what it is designed to do. It has to get DirecTv in line or I will cancel my contract all together. At present, I have to pay for AT&T U-verse until all this is resolved. This has been the most challenging experience I have ever dealt with.

After waiting a week, I called Direct TV to inquire about the refund. I was told that someone would call me back. I received about 2 survey calls (complained to them also) about the installation and was told someone would call me back. I called again and spoke to someone in techs. They told me that the tech should have taken signal measurements on the roof before making a decision to do a ground installation. I reiterated the steps or nonsteps the tech made. I was told that I needed to contact the sales reps at Sam’s Club (where service was purchased), because the installation was done by an outsourced vendor. And I was told that I was going to have to contact them myself (granted now, they couldn’t even give me the vendor info to call).

I advised that I thought this was poor service since I didn’t contract with the vendor. Direct TV did and since I was doing business with Direct TV, they should take care of it. Nonetheless, I went to Sam’s club and the sales reps told me they couldn’t help, that I needed to contact Direct TV. So, once again I called Direct TV and was rudely told "We told you once before you had to call yourself.” This is when I requested a supervisor. I was transferred to "Tucker" whom was completely useless and he just repeated the same information. This is unacceptable and I want Direct TV to contact the vendor and give me a refund of $85.00.

First, it should never be this hard to cancel service. Second, they are just trying to get more money out of me. Third, they are going back on their word because I asked the gentleman that I spoke to several times to make sure I did not owe anything else. I was also informed that after I get a call back from the dispute department that I will still have to call DirecTV again to get them to cancel my service. This is ridiculous.

At this point, I am have sent my letter immediately to the address that was given. I will tell all my friends and post this on my Facebook page for people to see what is going on with DirecTV. What company could you possibly not have a way to resolve an issue without talking to someone without a phone? The best part is they recorded all the conversations and they will prove that what I said and was told is correct. Case in point, don't be with DirecTV unless you plan to stay for life.

We then felt we had no choice but to use the online method or by calling direcTV using our cell phones to order the items we wished to watch. Fast forward to 2011, we moved to a place where we cannot have the satellite dish so we had to give up direcTV. There of course is a whole other story to the actual disconnection part, but jumping to a month ago I was told that my account balance was zero. They refunded money they took from me (without my permission of course). I figured that was the end of it.

I just got an email today saying I have a past due balance of almost $90.00. I called them to find out WTH and they say its because 2 years ago I ordered pay per view items thru the receiver using the remote and these charges didn't go through because there was no connection. So I told them right there was no connection, these movies were never watched on my end cause of the message I received that I couldn't continue my order without having a connection. They tell me these are valid charges, that they can't know for sure if I got to watch these movies or not. They can only see after scanning in the receivers that I turned in that there was an attempt to purchase thru the remote.

Hmmmm, no connection means the order doesn't go through, means I don't get to watch what I want. What part of that no connection means I got to watch the pay per view items? They are standing by their statement (Shanelle, Spencer and manager Kanisha) that doesn't matter if there wasn't a connection. All that matters is that there was an attempt to purchase so I owe them the money. I printed that support page which says to use your remote to order make sure that your receiver is connected to a land-based phone line or high speed internet. How do they justify their statement this is a valid charge and that I will be reported to a credit agency and this will negatively affect my credit since they can prove an attempt was made to order. Oh and I was told by the manager basically its my fault when I saw the message saying I needed to be connected, I should have called to trouble shoot the issue and I wouldn't have a past due amount 2 years later from pay per view items that I couldn't purchase via a remote.

They said we hadn't activated the rebates on time, but we would still get the discounted price for 12 months. What discounted price? Turns out it was really over $80. We spoke with six people and spent over 96 minutes on the phone before they hung up on us. They claimed they mailed the info to us 13 days before we moved in and started receiving mail service. We had mentioned we were not moving in until the 1st. This is their fault we did not receive the information. They claimed they emailed the customer agreement to us. There were no emails from them in our yahoo account. We only signed one piece of paper, speaking of plans starting at $29.99, with additions that we happened to choose that added up to $50 (and $6 we agreed to separately that makes $56) for 24 months.

I finally was able to gather that he was there to install the DirecTV dish, and he had me sign a form that he had been there to install it. Afterwards, I realized I could not get access to all of the channels for which I was paying. After several phone calls and hours with Verizon and DirecTV, with different people giving me different answers as to why the service wasn't working and offering different solutions that they would later reneg on. Verizon informed me that DirecTV needed to be connected to the internet, to be fully functional, and that they should not have installed until after the internet and phone were installed. Verizon then scheduled a phone and internet installation on November 16. Although they cancelled my phone and internet service with my previous provider as of that date, they never showed up that day, leaving me with no phone or internet.

On November 17, Verizon emailed me that I had a new installation date of November 23. Again they did not show up. I called Verizon several more times over the next few days. When I finally spoke with them on November 28, they scheduled me a new date of December 2. The installer came to my house on December 2, and when trying to perform the installation services, stated that he, "didn't feel like dealing with this**, and he was hung over". When my phone and internet were still not working as of today, December 6, I once again called Verizon, and they told me there was a problem with the line outside, and they would send the tech back over by 4 PM. At this point, I had reached my tolerance point, and told them to forget it, I did not want the services, and I was going to go back to Comcast.

After several more phone calls and disconnections, Verizon said my services would be terminated when Comcast sent over the order for my phone number (Comcast is scheduled to install on December 8), and that I also needed to call DirecTV to let them know about the cancellation. When I called DirecTV to inform them, they told me I would be charged an early cancellation fee of $400 because I was under a 2-year subscription. They refused to remove the fee despite my objections because "it is standard policy at DirecTV" and if I do not pay it in twenty days, they will charge my credit card they have on file, which I assume they got through Verizon.

Charging me this fee is absolutely absurd, when my contract was with Verizon, not DirecTV, and does not state anywhere that there is a 2-year subscription, but rather a "month-to-month agreement plan," and given that the services under the contract were either not provided at all, or not completely. DirecTV will be charging my credit card an early cancellation fee of $400, unless I cancel the card, in which case, they will send my account to collections.

Over 3 weeks later DirecTV deducts nearly $500 from my account. I called to discuss these charges only to find out that they are for an early cancellation fee and for not returning the equipment. I explained to them that I had yet to receive the boxes necessary to return the equipment. After some research it is discovered that DirecTV sent the boxes to the wrong address and they will resend the boxes but will not refund me until the equipment is returned. Furthermore, they claim that there is no notation of my early cancellation fee being waived, that the charge is valid and will not be returned. When asked about my options. I was told by 2 supervisors that I should contact my bank and file the DirecTV charges as fraudulent. My other option would be to contact the DirecTV corporate offices and lodge my complaint. I have done so (albeit in the 1000 characters allowed when writing a complaint on the DirecTV website), only to receive a boilerplate response explaining to me that the charges are valid and will not be returned.

I have written another letter stating that the complaints I had raised were not even addressed in DirecTVs, and requesting that the recorded phone conversation where I was told my fee would be waived be revisited in good faith. I am fully prepared to file complaints with the BBB and to take DirecTV to small claims court in an effort to recoup the money that is owed to me by DirecTV.

DirecTV continues to demand payment for a period when service was supposed to be cancelled and went unused.

When I sold my house in September, I was informed that I would have to pay a $393 early termination fee. I refused and asked them to review the tapes of the conversation. They would not let me speak to anyone in that department, just insisted that the charges stand. I have not paid them. I sent a letter to their billing dispute department in October and have not heard anything except them calling me two to three times per week wanting payment.

Today, I received a call from a collection agency. In an attempt to resolve this, I called DirecTV, only to find out that they did receive my letter and the charges would stand. When I asked about reviewing the tape of the conversation from when I ordered the second box, I was told the dispute department did a review and the charges still stand. When I asked to hear the taped conversation, I was told that I would need to obtain a court order. Now, my credit is getting trashed and I will have to spend who knows how much money to get this cleared up. Never will I recommend this service.

DirecTV took half of my paycheck, without my authorization, nor was I notified that this money would be stolen from me. I am having a hard time trying to make it through the rest of the month.

I would never have agreed to order the bundle, if I had to pay the higher price (hence, the reason I was moving from Comcast). They refused to honor that the price changed and were still going to charge me cancellation fees. I was on the phone with them for 2 hours. I have not resolved the issue but I am never, ever, recommend DirecTV. I am supposed to pay a cancellation fee of $440, for 2 weeks of service. It's not going to happen.

They con me into activating the box so I can get my $270, informed me that I would not have to return it and would get my refund back in 72 hrs. So I call again for the 3rd time on Nov. 28, 2011 and they tell me, "I'm sorry but it takes a month to credit your DirecTv account". So now I talked to a supervisor and she tells me it will take their billing dept. 2 weeks to credit my bank account. I tell the supervisor that the return label box came in my mail 2 days ago and asked if I can return that box in the garage so I won't get charged a monthly fee. She said, "yeah but I can't credit your account until we get that box". Now my mortgage is due because the 1st is coming up and I don't have all the money. I will have to pay a late fee on my mortgage. She tells me they will pay the late fee if I fax it to their billing dept. I'm still waiting to see if I ever get paid and was conned into getting a service that I didn't want.

I rushed home (during my lunch hour), checked my TV (which hadn't been disconnected) then called and spoke to a Lisa in customer service. I explained the situation, which she responded that she had never heard of such a thing and told me to have my son call back and his services would be turned back on, which he did and they were turned back on. The next day, Tuesday, November 22, 2011, the exact same thing happened. They again turned off his TV. Again, I called and was told by another CSR that she didn't understand it, but the notes said to advise customer (Robert) to have parents pay their past due amount and his services would be restored. She gave me another number to call, which I called and the CSR was useless. He sounded like he was reading a script saying that was DirecTV's policy and if I pay my past due amount, my son's TV would be turned back on (he repeated this several times and wouldn't acknowledge my complaint).

I was furious and felt like I was put between a rock and a hard place. I went ahead and paid it just to get my son's TV turned back on, but I also told him that they would definitely be hearing back from me; soon or not, that this was a total breach of confidentiality. How dare they tell my son that we were past due and how much we owed. DirecTV ran a TRW on my son, which he qualified for (under his address in La Habra). His account is totally separate and should have never been associated to our account. My bill was in fact past due, but not even close to being turned off. I've never in my life heard of anything so ridiculous and treated so rudely. As a former Customer Service Manager of a major, well-known corporation, I nor my CSRs never treated a customer in such a negative way. Our policy was to go above and beyond to retain our loyal customers. So after eleven years and a lot of money spent, I am currently looking into getting a new vendor.

Evidently it was not straightened out because neither of us got the credit and now I'm told it's too late, even though I have been calling for weeks about this matter. This whole rebate offer is a scam!

I paid for the differences because I had been paying the $58.99 not $59.83 and he asked, if I wanted to take care of the next month. I paid that as well. Then he explained the following month, I would have some credits and my bill would be lower, which it was. But then the next bill cycle my bill was $64.98 and the next bill was $81+. I again called the company on November 17, 2011, and again was given explanation of mistakes made.

First, they had to listen to my conversation with Theo, acknowledge the problem, but explained that Theo was wrong about the $59.83 and now my bill is $66.12, supposed to be from now on. I went from $39.99 to $66.12, a difference of $26.13. I signed up for two years, with supposed discounts in the 2nd year, at this rate I will be paying over the usual amount of $70.00/month which is the original price of the package. I consider this false advertising and believe this to be fraud.

After receiving my first bill, I see two charges to receivers. The first charge was credited but the second was not. To clarify, when I signed up, I received a promo with two free receivers, or so I thought. After talking to DirecTV, they tell me that I received two receivers for free but there is a $6.00 service charge for the second receiver. It is funny how they just happened to leave this part out. "Two free receivers" actually ended up being one with an additional $6.00 charge for the second. This is just one month into my service. What's next, DirecTV?

I am not currently employed. I am a student, age 50. Each time, DirecTV cleans out my checking account causing overdraft fees. I am unable to pay rent and to buy groceries. All because I made one payment to them with a debit card linked to my checking account. I was forced to cancel my checking account, which cost me money, this morning after hearing that DirecTV intends to make another debit once they see more funds in my account. Apparently the $306 I had, all that I had in the world, was not enough for them.

This year, I turned on the holiday music channel and see that they have again changed their channels to Sonic Tap! To top it all off, in order to get the Christmas channel, you have to upgrade to a larger package of channels.

Thanks for being a loyal customer, Merry Christmas, now give us more money. Don't they realize how this is going to look when they make stupid decisions like this? So I told the operator to send me options for reducing my package to a minimum service. If they're going to try and stick it to me, I'm going to stick back. I'll go from paying them over $80 a month, to less than $40. Take that you, Grinches!

The customer service rep informed me that there was nothing she could do and that if I didn't make other payment arrangements, they would just charge my credit card. I never gave DirecTV authorization to do this and stated several times in this conversation that they did not have my permission to do so. I also repeatedly asked to speak to someone who could resolve this matter and was told that there was no one else I could speak with. DirecTV charged my AmEx without my permission, which I immediately disputed. AmEx resolved the dispute in my favor, saying that DirecTV did not provide any information or documentation requested showing that I had agreed to the charge or authorized payment. I again called DirecTV to resolve this and was told that a supervisor or manager would contact me about this but no one ever did.

Two months later, I received a notice from a collection agency for this fee. I spoke to a supervisor there and told him what had happened. He said that if I had disputed this fee and it was unresolved, it should not have been turned over for collection and that they would not act on this. This was in September of 2010. I never heard from DirecTV and thought that they had dismissed it.

And, sure enough, my total due at check-out was, indeed, $0. They did not, however, tell me that when I agreed to Auto Pay (which I was bullied into by the CSR to get yet another "discount"), my account would be debited the day after installation. What?! I explicitly told them I did not want to pay upfront, and they very deceptively let my total at check-out be $0, just so they could charge me a full month's service the very day after installation? When I asked yet another CSR about this over the phone, she casually told me this is their policy, that they bill for services in advance and this was supposed to sound perfectly normal to me.

I have never paid for cable (or any other service), before actually receiving the service. That's ridiculous! Furthermore, the amount I was charged is not the amount agreed upon. While I do recall the term "rebate" being tossed around, never once was I informed that to apply this rebate immediately. You have to submit it before installation. Yet again, this makes no sense! Since when do you have to submit a rebate before you actually get something?

To make matters worse, I cannot cancel services without incurring an obscene cancellation fee, because I am not within the 24-hour cancellation period. Really? 24 hours to cancel a service? My installation was not even complete until Friday afternoon. I could not have known about this charge until today, Monday, as it didn't hit my bank due to it being a weekend. So, there was no way I could have possibly known the reason I wanted to cancel services within that 24-hour period.

I feel completely duped. I think DirecTV is committing fraud, and I am literally sickened by the pathetic customer service. The CSR I spoke with this evening, along with her supervisor, were unrepentant, and downright rude. They simply couldn't do anything for me and they took no accountability for any of their misleading information--be it through their website, or through their CSRs. I really do not want to continue patronizing such a disreputable organization, but it infuriates me that standing up for what I know to be morally right will result in a blemished credit report. And to think, I was switching from AT&T because DirecTV appeared to have such better savings! Gosh, now I realize exactly how good I have it with AT&T! I am sure glad I hadn't gotten around to canceling AT&T yet, because I will be sticking with them. Though they are pricier, they have good customer service, and their policies and procedures are clear and straightforward. I sincerely hope DirecTV is held accountable for their fraudulent behavior!

During this promotion they offered me, they said the same thing about the programming will automatically drop off in 3 months, etc. In November 2011, I received my DirecTV bill and noticed there are two new charges: $12.99 and $5.00 HD package fee. I called and the CSR told me that my free promotion has ended; therefore, they began charging me the fee. I told them that I was told the programming should automatically be dropped off and I should not be charged any fee. But they said they could stop the programming moving forward; however, they will not issue any credit toward the fee that already incurred. I then asked them about the $5 fee they claim that that fee was started billing me from 9/28/11 which the CSR said it is strange because their record indicate I didn't even call in September to add any additional service.

The CSR has escalated the issue, but after 5 days of waiting, no one from DirecTV contacted me, and I followed up with DirecTV to find out that their escalation department has refused to issue any credit. I am being duped into this and when I demand canceling my services due to breach of contract at their part, they want me to pay $350 cancellation fee.

A week later, management cancelled my subscription (which I never received service for) without notifying me, and tried charging me a $460.00 cancellation fee. I disputed all the charges through my AMEX and they didn't even bother arguing because they knew how wrong they were. However, they started calling me three to five times a day for a month trying to get me to sign up with them for a better deal. I never took that rotten bait and told them to stop calling and annoying me. My account was closed and I wanted to keep it that way.

Now, I'm receiving bills for vaguely labeled service upgrades and harassing phone calls from their 800 number. Upon trying to find out why my account is still open and why I am being charged for services that I never had, I've been abruptly hung up on at least 5 times and rudely told that my balance was being handled by a collection agency. A collection agency? I just received this bill two weeks ago? I still don't know what the charge is for? These crooks are vindictive and love to annoy people. They have already wasted so much of my time, money, and patience. They really are bullies.

Low and behold, when I sent the receivers back, they "checked" my access cards and there were pay-per-view charges on there. What confuses me is that not once was it brought up that I had additional charges on there. For 3 years, the charges are on there. I called and explained to whoever I spoke to that there is no way I can pay those charges dating back to 2008. And they tried to explain to me that you can watch pay-per-view just that when you cancel DirecTV, the charges will appear. I did order pay-per-view twice. I had to actually call it in and the charges were on my next bill. I wonder if they are using this as an excuse to try to charge me for something.

When I explained everything, they told me that there is nothing they can do there and that I would have to file a dispute form. But yet I'm told that if I don't pay the charges within 15 days, it will be taken out of my bank account they have on file for me. In my opinion, this is considered unfair practices directed to the consumer. I have never ever had to file a complaint about anyone or anything, this is a first for me. When I canceled Dish Network, I did not get stung with these out of the ball park final bill. I did everything they wanted and honored my 2-year agreement.

I was very clear and asked many times to the person, that i did not want more surprises later, that I wanted to be 100% sure that $54 dollars will be the amount I was going to pay until the end of my contract. Well a year into the contract, I get hammered once again with a bill of $83 dollars. I called and a very rude, almost racist, person was trying to tell me that after 1 year, the prices change and that I need to call to see if I qualify for rebates. Which part of the agreement did they explain that I need it to do that? I would have never ever gotten their services if I knew that, never!

Anyway, they transferred me to a supervisor and he apologized on behalf of their company for not explaining to me what the true deal was. He said he could bring my bill down to $58 dollars a month for the rest of my contract. That was on November 12. On November 16, they charge my account $83 dollars without my permission and me having already spoken to a supervisor on the changes.

I am so upset and felt cheated! This is not correct. That was not the agreement they proposed to me. That was not what they advertised. I need help. I feel that something needs to be done. This is america and I feel that i'm in a prison. I said to them that I wanted out of their services and they said that I would have to pay over $300 to leave. Do I have any rights? Please I need help!

I do not want DirectTV anymore. I want them to refund me or at least fix all the extra charges that they've charge my account. If that can't be done, then I want to leave without paying any cancellation fees.

In addition, DirecTV has added an additional charge of $6.00/month for Primary Leased Receiver. With all the adjustments and credits (totaling to 16 items), the math doesn't even balance out. I have made several calls to DirecTV's Customers Service with long drawn out arguments about what "free" means. I have sent e-mails with same argument and told I owe "partial month charges" for these items. Now, where do they get off calling services free and then turning around and creating a charge for these items?

I'm sending all my information to the States Attorney General and would like to encourage others with billing problems to do so as well. Isn't it the same guy's company that was tapping phone lines of 911 victims' families that owns DirecTV? I smell a rat.

Today, my husband and I talked to our bank about the situation and they informed us that DirecTV had been trying to bill our account for several days. They originally tried to charge us over $600. When that didn't go through, the next day they tried to charge us $500. This continued for several days without our knowledge until they were finally able to charge us the $150. However they didn't cancel the previous charges so we now have close to $2000 in charges pending against our account from DirecTV. We are completely unable to use our bank account at this moment. Thankfully our bank is working with us to correct the unauthorized charges, however this is a huge inconvenience. DirecTV obtained our account number under false pretense, and stole our money. We will never return to DirecTV again, and will warn friends and family about them.

Yesterday, November 28, Cable TV called and the person who called me (Ruben, Supervisor), told me I owe $57.00 because my service was reinstated in my old address, even though they know that I have moved, and no longer lived there. I told I did not reinstate my service and asked for a 6-month suspension,and I'll just reinstate my account and provide them with my new address, after I return from my trip. He said that the Cable TV system is automatic, and that they had to charge me, and also I only got suspended for two months. All this time, they reinstated my service to the old address, despite knowing that I do not live there anymore, and now they are charging me for the service. They told me that's the company's policy,and they couldn't do anything else.

After we waited the 30 days, there was still no money refunded into our account. After several phone calls where the put me on with a "supervisor," I was told that they would escalate my complaint and that I would have to wait another 10 days! So this is over 40 days from when the fee was originally taken out. A few days later, they took out another $300! They now owed us almost 600 dollars. When I called again (now 7-8 times), they said it was a mistake and apologized, like that would help. It wasn't until a few weeks later that the money was finally refunded and that was only after threatening to file a complaint with the Attorney Generals office. Whatever you do, do not sign on with DirecTV. They will make it super easy and convenient to sign up but when it was time to cancel, it was literally a nightmare.

Once again, 3 months later, our service is off. I called Direct TV who sent me to Primecast, who then sent me to a collection company. Nobody will talk to us from either company to resolve this issue. Direct TV is now refusing to send us hard copies of the bills and payments. Primecast has locked us out of the online account and we are unable to access any information. The collection agency only wants the money that Primecast states is due. And Direct TV refuses to inform Primecast that they were paid directly. This is double billing and I want to know what legal recourse is available.

I am going to find an atty. to sue them for false billing and false advertising, misrepresenting their services. They are a joke in the confirmation it says nothing about rebates. I have everything in writing.

Instructions were provided to upgrade the following models: PRL-3100, SIR-T151, SIR-T165, SIR-TS160 (without DirecTV activation), which could be obtained from Samsung's Website at **. I tried to get the CD required on their website that addressed this problem, with no success. I spoke to Samsung on their 800 number. This person had no knowledge of the CD needed for update. When I tried to, again enter the website, the website no longer existed.

Both Mike and Travis were very rude telling me that it is not with in the 90 day window. I did have my service installed in June 2011. But it was not correctly done. If I had known I would of called and insisted it be installed. Travis said I was asking for "him to bend the rules." I told him I just wanted what other customers have without having to pay all fees for something that should of been correctly installed in the first place. Now I have to pay for something that should be free? If this is how you treat customers, I would of just stayed with Dish network.

The first phone call and the gentlemen that I talked to on the second phone call first said, I should of had that box on installation. Travis insisted it didn't need to be installed than contradicted himself by saying it should of and it was just outside of the 90 days and some how I should have known about it? I am not a technician. I just wanted what everyone else is offered.

They are not going to give the time that they had said to pay the bill and will turn it off immediately. I sent a same day MoneyGram less than a week later and was confirmed by 4 of their reps that they have it, but the equipment they use to process it was unavailable so to call back the next day and it would be taken care of. I called and both reps said the other four reps lied and that they do not have it. If it did come, it would take 5 or 6 business days to process it and that would make it late again. They would again charge another set of fees. I have proof of the type of MoneyGram I sent and that they have it.

Customer service transferred me several times and we argued over who was at fault. They blamed my landlord because 'they did not have the opportunity' to get a signal. I am not at fault of this because my fence was too wobbly to keep a signal and so they are sticking me with a $200 cancellation fee and they have rude services. I put my fiance on my account so they could also explain things with him. They tell us both different things every time we call. They also told him they would send out a supervisor technician to see the environment themselves and they would contact me, but several days went by and no one called, so I called them.

They had no info on this and said they don't do 3rd opinions. I have not had cable due to this for 2 weeks and have went round and round with Direct TV. I also have some promotion added to my package that I did not want. I am forced to pay for a termination fee due to unreasonable fault. My situation should matter and I should contact my lawyer for Direct TV putting what they want to hear on the cancellation reason. Customer service with DirecTV is a joke and they only want their money whatever way it takes. I am very angry and will never do business nor recommend DirecTV to anyone!

I am having to pay an additional $100 to terminate my contract at the end of my two years. The additional 6 months was a total gotcha. This is total deception and not acceptable business practice

After several calls and their investigation, apparently DirectTV gave me a bundle with Cinemax and others channels as part of a promotion. On expiration (several years ago), they left the bundle in my account and I've paid a "special" bundle price since. Checking my bills and their website, as far back as I could, going back to 2007, the line item for HBO was listed as: 10/04 11/03 HBO Monthly $22.00

It does not say "Special Premium Package", "Bundled Programming" or even mention Cinemax or other channels. I thought I was paying for HBO only. DirecTV mismanaged my account. I've paid $7/month more for HBO for several years thinking from reading my bill that I was paying for HBO only. Their response was unapologetic saying I've received the programming I subscribed to. I call it an overcharge since I paid 65% more for HBO long after the promotion they selected ended and they did not automatically convert to the lower priced services. Their billing was misleading to make it impossible to know what the HBO charge covered.

I do not have DirecTV and have never set an account up with them. My cable provider is Comcast cable since 4/09 to present. I have contacted the company once again. I spoke with a supervisor who stated he can’t waive the bill. “I don’t have your service” is my response. The representative read through the notes in his system regarding fraud as far as an account, knowing that I have no service with their company and stated it’s nothing he could do. I am submitting my complaint to several state offices. This company should be held accountable for fraud, and the realty company as well, for divulging personal information.

I now have some checks that are going to bounce and create a lot of financial problems for me. I didn't think any company could legally take money from anybody's bank account without the permission of the customer. Even though I sent the equipment back to DirecTV, they still charged me for the equipment. Now that they took the money, I won't be able to put food on the table for my son. DirecTV just ** up big time as it looks like I am going to own the company after I sue them.

On Dec. 15, 2010, Mo. Attorney General Chris Koster announced a settlement with DirecTV for deceptive practices. Their advertisements are very deceptive that it doesn't state that a cost may be applied. It sounds to me that it is just another way for them to get more money. So now we are paying for a service we can't use, although they did offer me the option to suspend the service for 2 months. I then told them that would extend our 2 year contract for 2 more months. I don't want that option as I plan on going elsewhere when my contract is up. And I don't want to be with them any longer than I need to be.

My biggest problem with this experience is that the technician only brought 1 remote and no guides for 4 boxes. Yes, 1 remote. When he realized that he forgot to pick up 3 more remotes, he said he'd bring them out Monday or at the very latest on Tuesday. Okay, I could live without for a couple days, right? Well, it is now Wednesday and no remotes. When I called to ask for them, I was told by the manager of our Hilliard Branch that she "couldn't get them to me", "where are the original remotes" and finally when I explained that I didn't receive them and would like them by Thursday, she said "call customer service”. She couldn't help us and that she didn't care.

When I called customer service, it was horrible. First, the representative couldn't figure out that I didn't receive 3 remotes. He offered to mail me out 3 additional remotes for a charge. The second representative said she could mail us out 3 remotes and I would receive it in 3 to 7 days at no additional charge. I spoke to 7 different people and was told that 3 to 7 days was the best they could do, or I could go to Wal-Mart and get one. They would reimburse me $20 if I did that and only for one remote. What a joke! When I asked for them to remove service, I was told that there was a cancellation fee and that all equipment needed to be accounted for, including 4 remotes 3 of which we never received. Do not believe they have excellent customer service. Once they got me to sign on the dotted line, they could care less about making me happy.