DIRECTV Reviews

12/9/21: Cancelled my account 7/14/21 because the price kept going up twice a year, and returned all equipment, due $62.34 credit for overpayment. Contacted Directv billing dept 7/14/21 requested a refund, was told I would receive the $62.34 credit in 45 days, didn't happen. I've called them at least 7 more times including today, every time I'm told I will be notified by email when my credit is processed, which never happens. They are like talking to a robot and say they know I'm due the credit and I just have to wait for the next billing cycle for them to send it, they said I should receive an email update by Dec. 24th. If I don't my next call will be to their coporate headquaters and ask to speak to the president.

Folks, just don't do it. That is unless you wish to get gouged on service, billing and enjoy a language barrier when trying to straighten things out. No loyalty or care for long term customers. I had called to cancel the service after setting up streaming with another far more reputable company. I shipped the equipment back as directed and then received a bill ($30 more) for the remainder of the month when I wasn't using their service! They refused to prorate the bill and told be that was their policy. So for 3-4 weeks without equipment I was told to pay the bill for the entire month. Hence the not so great review. I'm tearing the antenna out of the ground right after this review, never ever to go back to AT&T/DirecTV. What else would you expect from such a gigantic company??

Have had DirecTV for years. Sold our house and were in process of building a new home, so suspended DirecTV service for 6 months. House build was delayed due to supply chain shortages. DirecTV proceeded to continue billing after the 6 month suspension despite the service not being hooked up to anything. Too many phone calls to count, different explanations every call. DirecTV continues to send monthly bills for a service that is not active. This has been happening for several months. Worst customer service I've ever encountered, Will never recommend DirecTV to anyone. If I could give less than one star, I would!

I used DirectTV for 15 years. I moved, so I cancelled my account. They kept charging me for 4 months and still counting after canceling. Then charged me 160+ bucks for "early cancellation" after 15 years! Never gave me an address or return label to return the equipment and then sent me to collections because I didn't pay them for it even though I never got notice that I ever owed them. At this point, it's adding up to 800 bucks and they won't correct any of these errors. I have to go through my bank now to cancel and attempt to get my money back. I was going to use them when my move is complete but now I won't use them or ATT for anything ever!

Directv is horrible. Extremely problematic, Oh a cloud in the sky, oh a rainstorm or snow, be prepared to read a book for the many times your signal is blocked. Internet, horrible, very slow, signal frequently interrupted. They will be happy to speak with you, to help YOU troubleshoot and fix it yourself, over & over & over. Never get direcTV

The single star isn't rating DirecTV overall but an incident, but it taints the company as a whole. We were having some trouble with reception and I called tech support, who recommended new receivers and added that they're FREE. I pressed the rep on this and was told repeatedly that everything is free. We got the new stuff in the mail, sent the old stuff back, and had a rep come and set it all up.

This is the worst company I have ever experienced AT&T between their phone service and their TV service satellite DirecTV ...It's absolutely horrible. I would rather have nothing than deal with them.. Their response when you have a problem is to shut it off and start over. Obviously you've already tried that. They have no technical support. They don't know what they're doing. Their equipment is horrible. You have problems every week with their TV. My dad had to just stop phone service land line as they couldn't fix it after 3 weeks with a phone. He had a lifetime. Then you can't cancel immediately and they tell you wait until next month then they keep billing you.

We live out in the country. So as we were calling around we emphasized where we live to make sure internet service was available at speeds we need as I work from home. My husband called AT&T/Directv. They told him we could bundle TV and internet for a better deal. They asked if we had phone jacks in the house, we told them no. They assured him that we could get internet service no problem and that we had 14 days to cancel if we were not happy with the service. They came out to set up the satellite on Wednesday, 10/20/21 and were supposed to be out on Friday, 10/22/21 to set up the internet. They called Friday and said they could not make it and call back to reschedule. So my husband did and they said the starter kit was mailed out and to go ahead and set it up ourselves, again we have no phone jacks and that is what they sent.

I have had DirecTV for over 2 years and decided I wanted to get rid of it. I have tried for 3 weeks to send it back and everytime I call they tell me something different. The return label is in the mail. Nope not for 3 weeks now waiting.

Never again will be a customer. Repeated programming. No signs at all when raining. They get you 1st year and then they will hit you with a bill after for an outrageous monthly bill and then stick you with early contract feed termination for the rest. Will never again be a customer or recommend it.

I was told by a representative from DIRECTV that if I subscribed and kept showtime for 3 months that I would receive a rebate of $75.00 for 3 months. I held up my end of the deal only for DIRECTV to tell me that their representative made a mistake and they won't honor THE CONTRACTUAL deal. Jeremiah a manager with DIRECTV tried to insult me by saying I wasn't smart enough to understand the verbiage of the conversation.

DirecTV is absolute trash. No customer service whatsoever. It will be two weeks before we can get a technician out here to fix our service, and we had to jump through hoops to get that. Hours and hours on the phone just to keep getting transferred to someone else who has no idea what is going on. You have to tell your entire life story to every agent just to hear, "Oh let me get you to the right department." This is crap. Meanwhile paying for the sports package - but have not had service for weeks.

The streaming service is expensive and difficult to unsubscribe. I tried to cancel the service the very next day. They charge a 30 dollar connection fee. They charged me twice. Getting through to customer service was very difficult. They refunded me the fee but then charged me a month's service after I canceled. The tv service was bad also. The sound was delayed.

I’ve had DirecTV for a long time and I feel that the past few months they have really declined in everything. It seems I have to call once a week to dispute a charge that I never authorized and they could care less for that fact. Recently I needed a new receiver and without my knowledge they put me back into a contract. I asked for where I signed and agreed to that and of course they don’t have and are not willing to do anything to fix it or make me feel better. I cannot wait for the two years to finish so I can cancel joyfully. Such a poorly run company and not customer service oriented at all. It feels like the attitude now is “oh well, you’re going to have to deal with it”. Again, I will not be renewing my directv and I recommend you don’t get yourself into this ridiculousness. Go to one of the many streaming services for half of the price and no contracts.

I ordered Directv a month ago and they have canceled 5 appointments. I have spent over 20 hours on the phone with no help. My wife has lost wages taking off work to be here for appointments and they haven't showed up. When they finally did show up, they accidentally turned off my internet, left without telling me why, said they would come back, and never did. Additionally, they canceled the free streaming while we wait for installation and told me that they couldn't turn it back on until my receivers are installed. However, I can't get anyone here to install my receivers. If you are anywhere around Missouri City or Sugar Land Texas go elsewhere! This is the worst customer service I have ever seen, and I would have moved on a long time ago if they didn't have the NFL Sunday Ticket.

I would NEVER recommend Directv to anyone. I was a 15 year customer before AT&T bought them. Left soon after AT&T bought them. Decided to give them another shot and it was the worst decision I made. Customer service has NO clue what they're doing. They make promises that they don't keep and then they just forward you to different departments that have NO clue what they're doing. I've spent hours and hours on the phone with them and I get nowhere each time. The company doesn't care about any of their customers. If you're thinking about going to AT&T, DON'T DO IT!!!

The first gentleman I spoke to whose name I cannot pronounce, got angry with me and told me to ** you. I told him I was going to report him to the Better Business Bureau and he again said to ** you. And then hung up on me. I called back and just press button one for payment to get to a different person. This person's name was Ryan. I asked if he was the same gentleman because they had the same accent. He said no he was Ryan. I said, "I want to let you know that I'm going to be reporting to the Better Business Bureau for being cussed out by the previous gentleman." He said, "Well here I'll tell you this. You can ** you also." So the Better Bureau Better Business Bureau would not file a complaint because I I wrote the word **. But that is what those gentleman told me. ** you. Three to four times. How can companies get away with this.

It took a ton of trying to get our service canceled but after lots of phone calls we finally got it confirmed canceled. We received confirmation e-mail and information on returning the equipment BUT THEY STILL KEEP BILLING US FOR SERVICE!!! We call customer service and all they want to do is try and sign us back up! NO! NO! NO! DO NOT do business with this company!!!

Had scheduled 3 times to have a new dish put on house. No show 3 times. Waste of time. I need help. Called many of times and been transferred all over. Unacceptable for what I'm paying for service. Just want to get what I pay for. Probably will cancel service.

DirecTV keeps sending me emails and calling to offer me the free gift of NFL ticket. My household no longer views professional sports as entertainment as they have political agendas so we are not interested. I called directv to see what others options were for my free gift. None was their response. So their idea of a gift is what they're willing to give which is no choice other than the one thing that nobody wants so now they're offering it up as a gift, the NFL ticket. They should just call it an offer rather than trying to disguise it as a really bad gift that people won't even pay for anymore. Might as well offer me garbage, bad haircut, dog crap for my on time paying loyal long time consumer patronage..

I had spoken to the loyalty department on another item a few weeks back and they brought to my attention that I was getting the Sunday Ticket for 2021 free since I was a loyal customer. Today I reviewed my bill and I was charged. I called DIRECTV today to ask what happened, they could not answer why, so they asked to call me back. 45 minutes later they called me back and immediately transferred me to the Loyalty Department that told me I was not getting it for free and that the person that told me that should of not said anything. Did not offer anything, just said sorry and could I help you with anything else even though we should of not said that to you. I read reviews online and I am not the only customer that was told this and then DIRECTV walked back what they said. Bad customer service and getting people to pay for a service.

Friends of mine had one TV with DirecTV and due to the husband having a bad stroke needed another TV added. For all telephone conversations, I was listening on speakerphone and can testify as to what was said. They quoted a price of $7 per month in addition to adding a $9 protection package which was cancelable any time. It was clearly stated "No other costs". When they came to install, they tried to charge $99 for delivery. After 4 hours the installer got it waved and completed the installation. After the installation, they said there was an additional $10 per month which they said was for HD TV which all their new equipment comes with (and was not needed for a 20" TV). They refused to remove the charge despite what was quoted. I paid the bill on my personal credit card, to help my friends.

Competitive Pricing with other Sat & Cable Providers. Attempted to Requests and told by customer AT&T does Not Match Pricing. Free open market. Do not understand why legacy customers are Not Extended same professional Services.

This Tech came out and refuse to do the job. All of a sudden they don't walk on roofs. But they have been doing it for years. He didn't even try to see if he can strap it on the chimney. Customer service tried to help but did not contact a field manager.

I have been a customer since 2004, cancelled my service both Internet and TV in June 2021 because they continue to add charges and increase my monthly payments. I sent back my equipment on July 7, 2021 as directed and obtained a tracking number. As of today I am still dealing with getting the account straight. I have called and spoken with numerous "customer service representatives" in order to attempt to get their mistakes corrected.

I waited all day for a tech to show up in Stratton VT, he never came. I called multiple times during the day. What started as an 8-12 noon appt. kept getting pushed later and later but he never called or showed up at all. Horrible customer service. I am sorry I ever got DirecTV

I would give the management 0 if I could. We have been loyal customers of DirecTV since 1997. Over the past 10 years the "loyalty" department has been most unloyal to us. Just this year (2021) we had issues with a DVR that was supposed to be replaced. It was supposedly ordered and we were told it was delivered but was actually never shipped. After talking to 3 supposed representatives we talked to a representative who actually was good and agreed to give us a retroactive discount for June since we were minus one DVR for that month and had been jerked around by their "loyalty" representatives.

My brother is disabled by stroke and on disability. He felt he was told there wasn't a contract because he was a long time ATT cust (of course there was). I didn't know he'd signed up for this program. When I found out what happened, I called to get him out of it because it would cost him almost 20% of his monthly income once the price went up after a year. DirecTV would NOT ever consider waiving or reducing the cancellation fee, even when we are talking about a disabled person that didn't understand what he was agreeing to. That's their business model. I know for a fact that others have had that fee reduced or waived with OTHER TV services. DirecTV manager tells me "a contract is a contract". Your call if you want to deal with a company that is so heartless they will take my brother's grocery money to get out of their service, but I'll tell everyone not to get DirecTV. #NEVERDIRECTV

After cancelling DirecTV because of rate hikes and poor customer service, I sent my equipment back in the manner in which they wanted. They claim they haven’t received it. They have the tracking number and all other pertinent information. Several phone calls and total frustration later they said it was resolved. Nope. I got a bill for 280.00 saying they haven’t received my equipment. Only thing left to do was file a claim with the BBB. They do not follow through with what they say. I’m convinced they put customers through this to collect extra money. Be careful.

They raise my rates every year. Also, when I add or take something off my plan, I have to worry about my new bill changes are correct. I have a number of times over the years where I have to call them back and spend time on the phone getting it straightened out.

It took over a year before the service would work without interference. Service had to come out about once every two weeks. I had 4 complete system changes. Still has very poor customer service. Being rural, our area is stuck with satellite for TV, but DirecTV is horrible. Looking to try DISH when my contract is up.

Their programming is pretty good. Of course the more you get the higher the bill. But you can call yearly and complain, threaten to leave and they’ll knock a $150 bill down to $90 which is great but a pain to do that. Overall score 8 out of 10.

Directv is the worst surface is the worst service I have ever had. Service is very poor very poor yet they continue going up on their going up on their monthly fee. I am not getting what I'm paying for and this is extremely disappointing to me sing to me.

Att/DirecTV, is a big rip off, their equipment is failing and they expect you to buy things that should be included in your service payment. Their packages are completely out of date, and way overpriced, play the same ** all the time, guess they know they have a monopoly, on service to rural customers that cannot get cable access!!!

Love DirecTV, BUT after going under AT&T the prices have skyrocketed and continue to climb. They do offer discounts up to a year depending on what package you get. However, you will get sticker shock after those promos end. I have two other alternatives but they are also expensive. Looks like I'll be cutting the cord soon and going to streaming services.

Major problems arose when AT&T merged with Direct TV. They did not make it easy to keep the 2 accounts separate. They just got too big too fast and the customer was who suffered and could never get adequate help with either.

I hate it. You have to buy each channel and if you want to add channel you have to go through song and dance to get it. Also you have to make sure dish is good, and if you have older tv it will turn on by itself.

All weather events interrupt the reception. Any rain, snow, wind messes with what you can watch. I really don’t like satellite tv at all. I would never tell anyone to get it. I was also lied to about what I was getting. I was told that I would have my movie channels for the price that they told me, then they charged me an extra $150 for the movie channels. Then after one year they started charging me more than the cable company was charging me.

Their rates are reasonable. Their service is good, whether on the phone or having a technician come to the house. I don't mind the dish on the roof. Now with the new box, I have better reception with HD & when there is a disruption in service, you can switch over to low definition.

DirecTV has you paying for packages they include and you do not want or watch which are $9.99 per month!! The signal is constantly lost! The prices are ridiculous and go higher all the time. Their deals are ok but once over you pay outrageous prices for poor service and unwanted packages to get the channels you watch. Like all other cable companies they are no more than a rip off!!

Have a lot of intermittent issues with two of my three tv's. Called customer service and they can't fix. More over multiple times they just hang up on me. Tried with loyalty department and the same luck. They hung up on me three times today. Technical support directs my calls to loyalty department and loyalty department directs my calls to technical support. In mean time my tv service is bad. Can't wait for contract to expire. AT&T which owe Direct Tv doesn't respect their customers. Only what is important is $$$$.

Very few channels that we like. Rest of channels not worth watching. If it wasn't for the DVR, there would be almost nothing to watch during our regular viewing hours. There are too many commercials, and they are just plain stupid. It's getting to be all commercials interrupted by a little programming. Even about a third of the channels are just infomercials. The cable companies get paid to run the commercials, so why should we have to pay to watch them? It would be good if they offered a package of maybe 15 channels of your choice at a reasonable price.

I was a satisfied DIRECTV customer for many years, then we decided to move to a new house. We called to move our service and scheduled a technician to come to our new home. They never arrived. After 2 hours on the phone with customer service, we discovered that instead of moving our service, they cancelled it altogether. After many hours on the phone (being placed on hold or told someone would call us back and never did), we were told that they have no records that we were ever customers of DIRECTV. Also, if we wanted new service then we'd have to pay $500 upfront. No thank you. We never went back. We stream now and pay way less.

Too expensive. I only want to add the Golf channel to my lower-cost plan. DT/ATT will not give it to me unless I buy a much more expensive plan, $60.00 more, with a bunch of channels I don't want and won't watch.

Our satellite service went out on a Thursday, we called and made a service appointment for the following day, (Friday) I took the day off from work to be here for the tech to come fix our problem, our window for the tech to arrive was between 12-4, no one showed up or called, I called them back and they said they were running late and would be here by 6, no one showed, called back and they said their tech wasn't answering so there was nothing they could do, they said I would have to miss another day of work so they could send someone out to fix the problem! They think it's convenient to just miss work waiting for them to show up even though they never did! On top of being lied to they think it's OK for customers to miss work for their convenient!

I have been a customer of DIRECTV for several years and after the first year of service, I've had nothing but issues with them. I have been overcharged on several occasions and later having the bill credited after realizing their mistake. There is no upper management available when there is a problem and the representatives all give different information or solutions for the exact same problem.

Abhorent customer service. I needed satellite to be redirected after a roof repair. Six phone calls, three of them over an hour. Each agent gave different information, some were hard to understand. Was without service for 2 weeks because they couldn't get a technician there. Two times tech didn't show-no regard for the time spent waiting, no advance notice for no-shows. AT&T called for me to rate technician and had no idea he never came. Consumer must connect with "Direct TV Loyalty" (vs AT&T agents), one hand does not know what the other is doing -- but no one will tell you that. Incredible amount of wasted time -- 16 hours! Do not choose them if you have another choice.

We canceled our DIRECTV service on 3/29/21. Directv told us we had to pay for our service and they would refund us because we canceled one day prior to the billing date and they could stop the billing. They now owe us $111.98 but stating they only owe us $77.02. They have sent us 3 statements stating they owe us $77.02. I have called upon receipt of each statement asking for the actual money to be sent to us and they keep saying they’re working on it. Now I’ve had to enlist our attorney to contact them. I can’t believe that today with all the free access to TV and movies that anyone would continue to subscribe and pay for TV.

Gave me a price of 78 dollars for cable tv. With taxes. I recorded the conversation. I confirmed with the sales girl and wrote her name and date and time and amount down. Got bill. First bill was 4 dollars over price. Now into DTV for 3 months, bill is 98 dollars. I have 1 TV. That's it. I called and sat on hold for 3 hours. Finally disconnected. Then called again. Spoke with 4 different people. All said the price was 98 dollars. I asked to speak with supervisor. Told I have to wait. They hung up on me. I called again. Asked for supervisor. Told I have to get call back from supervisor. No one called me back. Now stuck in contract for 20 dollars more a month than what was quoted. DO NOT GET THIS PROVIDER. THEY BAIT AND SWITCH!!! They don't care and they do Illegal things!!!

Worse advertisement company I know. They will not stop calling me so I will constantly write many bad reviews. Do not contact them or give them your phone or else they will keep bothering you. A junk company. Avoid them!

We've had DirecTV for I'm guessing 7 or 8 yrs. The service has been satisfactory but I have 2 major complaints. The price. It has gone up a ridiculous amount over the past few years. We are paying almost $250 now a month. It does include basic land line service too but no internet. Just TV and phone service. And it's a phone that seems to receive every spam scam call on earth. The phone doesn't stop ringing all day. Only 2 people call us on that number. Prob 50 scam calls a day. Somebody is selling our number. Complaint number 2 is reception. About 6 months ago DirecTV updated our equipment, at no cost, to HD equipment. Ever since doing that, the receiver locks up for 15 to 20 seconds about every hour or so. Or it will say installing updates for 5mins to 20mins every other day. Then there's the rain thing. If it gets cloudy out and looks like rain it will lose signal. **??

Bad services, bad customer services. Do not waste your money and time with this company. Avoid dealing with this company and advise your friends not to have DirecTV. I regret that I had a contract with them.

I was told when I signed up to get service I had to put up a deposit cuz I did not have any credit. $299 which I was told I would get back after a 2 yrs contract. They lied. They are keeping my $299. They have no record of me giving them a $299 deposit. I have proof I did. But they still will not give it back. Rip me off straight up. That's a lot of money to me. Why would I give them that much $ just to get service. I would not do that as most people would not. Telling me it's a deposit & I would get it back after 2 yr contract. This is a scam to keep your money. Don't believe them.

Third time in 4 months that I'm told service appointment done and time/day given. I wait the 12 to 4 window and again no one shows. I spend 30min just to see if technician is coming then told there was no service appointment. So given again for another day thus no service and now lost time waiting for service that never came. Tried to connect to a manager in support but not possible so that was another waste of 15min. I switched from Dish for support reasons and now come to find out Direct is no better. Ratings on reviews have dropped 3% for DIRECTV...

When you sign up, the promotional prices expire quickly and the channels you get are low quality programming, unless you pay top of the line pricing, which is still limited. Customer service seems outsourced from the other side of the world with people who are not native English speaking people reading script, hard to understand and so frustrating, making you wish you could just throw the tv at them. If you have another option for tv service other than DirecTV, I’d suggest going with it....

I’ve been trying to get an actual copy of my contract for a long time. They won’t provide one. They’ll only tell you verbally what the contract contains (plan, termination date, etc.), which is #1 contrary to law (any party to a contract is entitled to a record of what they agreed to), and #2 is a deceptive business practice. By not having a “hard copy” of what you agreed to, you’d never know when you could cancel the service. Depending upon who you speak with at customer service, the date won’t be the same. So, if you terminate your service, they can access any number of early termination fees and you’ll have no recourse. How many people nationwide have been a victim of this? I’ve filed formal complaints with my state AG and the FCC.

I just noticed I am getting a Regional Sports Fee of $3.80 and do not watch sports, I am boycotting sports for being unAmerican. I called to get it removed and DIRECTV said no. How can they make me pay for something I don't want, never asked for, or use?

I have had DirecTv for years and if I had an alternative company that provided NFL Sunday ticket, I would have switched years ago. There are frequent technical problems, and their support staff is not very knowledgeable. If they have to send someone out to do service they charge you, unless you pay them extra. It’s a joke and it seems that every year it’s worse.

I got DirecTV several years ago. I never really had a problem. Until I had to cancel it. I was moving to an apartment complex that didn't allow it. Called them. Turn in the box and then pay the final payment. I did this. The box arrived back there the next day. WOW. The final bill was paid. Until I got a new final bill. For time I wasn't actually using the service. Called Customer Service. Was told I had to pay, for Dec to Jan. I had cancelled at the end of the billing cycle for Dec, which was 22 Dec. I had made a payment in Dec. Next thing I know, it's for Nov to Dec. I am quite furious. After three months of back and forth, I went to pay the bill, after receiving another email. Only, I can't pay because my account is no longer linked to the AT&T site. I will have to call them tomorrow. They generally hit you with a "customer service fee" for NOT using the website (even when the website was glitched for a few months), and if they try to do that, I will be one upset former customer.

I do not believe that I have EVER experienced worse customer service. I sold my home where we had AT&T paired with Directv and was moving temporarily to an apartment while our new home was built. Wanted to move our service but could not have dish in our complex. Decided to move just our ATT service for the 6 months we would be in our apartment and confirmed we could do so. Email confirmation came and stated another 2 year contract would start effective our move date. Called several times and was told they do not offer month to month so I Called to cancel the install before the start up date and returned equipment.

I am not new to Directv. I think the most aggravating thing is they make us pay for them to have advertisers try to sell their products, while, most likely making money from each of them. We want to be entertained, not be deluged with advertising channels. They pull people in by telling them there are hundreds of channels. Then you see what channels they really have. On top of that, they are so cheap, they continuously show the same old movies. Believe me, I see the same ones over and over again. I believe they also pull that off to make you so fed up, you would go to pay per view or movie packages. Give them more money?? I decided I would not give them any more money for junk. You can get more for your buck if you add in Hulu and Netflix.

I am a first time customer and I must say I haven't dealt with no unprofessional people in a while until now. Thanks a bunch. The tech came into my home and said there was nowhere to put the dish outside and left. Okay no problem. Point being is I'm being charged for something I never received and I called to get a refund and they acted like they couldn't find my payment. No service and they won't give me back my money.

I will NEVER have any service via DirecTV or AT&T ever again. If I could give 0 stars I would, they have earned it. I closed an account 2 years ago and wasn't able to pay immediately upon closing. Due to this, the amount was eventually sent to collections, which I completely understand. But what doesn't make sense is that several months later I paid the balance in full at an AT&T location near me with cash. It is now 2 years later and I have had a new collections account that was opened 3 months ago for the balance that was PAID IN FULL in 2019. Because I have no further records, as this was completed 2 years ago, I have to pay this balance YET AGAIN to remove it from my credit report. I am beyond furious with this company for doing this and I would not recommend anyone to use this service or be prepared for them to continue to take your money even after closing an account.

Custom service is outsourced. Very hard to understand customer representatives. Poor programming. They remove channels and replace with paid advertising programs. It's not worth the money. On a stormy day, you will lose service.

DirecTV satellite dish service call scheduled to re-install dish after roofing repair. Window given was 8am-5pm. No one showed up. Called tech support twice. Told ticket was still open at 1 pm and not to worry, someone would be here by 5pm. At 5pm when no one had showed up, was told ticket still open and dispatch then extended ticket to 9pm. No one ever showed up. Third call to tech support at 9pm and was told the ticket was cancelled due to some unknown error. Had to reschedule for another day, take another day off from work. Asked for the $49 service call fee to be waived and was told it had already been charged so there was nothing that could be done about it. $49 charged for a service call that DID NOT happen??? Shame on AT&T/DirecTV. Poorly done!

A lot of sales, a lot of beeping all night programs, what happened to CSI MIAMI, GOMER PILE, DESPERATE HOUSEWIVES, BIG BANG, And TAKE OFF CONAN, need good wholesome comedies and detective shows and learning about animals and involvement.

DirecTV. A clear case of we got you. Customer service the worst. There's a language barrier. So you're going to spend time to get something resolved. With no results. Not to mention a blurry picture. That they're going to do nothing about. Now here's the best part. You get 90 day warranty on equipment and service calls. After that. You pay $10 per month insurance. Or $99 service fee. It's their equipment. But if you can't link up. They got you.

I called this company 30 days before the closing day for our home, paid our last bill before the next cycle and they had the nerve to bill us for another month in the home we no longer resided in and reported it to credit bureaus. Now I will report them to the BBB.

I tried to cancel my subscription last year, but they talked me into accepting a much cheaper package. I asked SPECIFICALLY if that meant I would have to start a new 2-year contract, or if my contract would expire on the original contract date. I was ASSURED that it would not start a new 2-year contract. SURPRISE: When the agreement document arrived, it stated there was a new 2-year contract in place. I am canceling again in a couple months, and will never use DirecTV or Dish again. I WON'T DO BUSINESS WITH PEOPLE WHO LIE TO ME.

Keep in mind that ATT/Direct TV bills for already used viewing of 3 weeks. If you receive a billing on the 2nd of the month, due on the 19th of the month, your paid viewing is only paid through the 27th of the same month. It is not like your cell service that bills ahead 30 days. So if you cancel after the 27th of a month you still owe for a month's service. If you are canceling they will tell you that you are paid through the 27 of the following month. Not a smart way to do business.

Programming is terrible. There are too many infomercial channels. It is also too expensive. Also the NFL package got more expensive while the number of games was reduced because of more games being broadcast on regular television. The package is not worth the money for the number of games offered. Everything AT&T offers is terrible - internet, phone service and Direct TV.

These people are really bad and I finally got a new controller but not a new cable/dvd box that they should send me. Mine is not working right!! They have people that are from a foreign country and hard to understand.

DirecTV operates as such an old-fashioned company and that's why they are going to lose the streaming wars. I replaced my DTV equipment because the one I had wasn't working and they automatically renewed my contract for 2 years without telling me or having me sign a contract. When I called to cancel DirecTV just a few months later, they tell me I have to pay a cancellation fee of $300+.

DirecTV is pricey. You offer premium channels at a price. Your service goes blank with a gust of wind or a sprinkle of rain. Work on providing a more stable satellite service. Offer more packages to choose from including the basic channels or offer customized options so that we aren’t paying for channels we don’t really watch.

Over billed with 2 accounts at one residence, Reps gave wrong info when transferring to my mother's home, would not correct and made me still pay out full 2 years more of service, Reps did research my mother's service before move and check her account but never took responsibility for their mistake, price was high too, don't want to ever hear from DirecTV again because I was ripped off 100% and there was not anything at all done to aid the mistakes. I called on matter numerous times too.

DIRECTV is extremely expensive. If it wasn’t for their sports package we wouldn’t have it. They have no deals and no interest in retaining your business. Their channel selection is extensive but we don’t watch most of it. The DVR is unreliable.

Pros: channel selection, will negotiate with loyal customers. Cons: price, goes out with most rain, encourages customers to be a part of negotiations with networks, will force loss of major channels during negotiations.

Reception has significantly increased over the past 5 years. Picture is excellent. Price per month is getting out of control. When a problem has occurred technicians came out immediately and fixed the problem. Happy with the service, not the cost.

Service is great and the 4K television is expanding. The quality of their regular signal, and the 4k is exceptional. Also their service has improved during bad storms. If I lose a signal it’s back on even before the storm is gone.

DirecTV has typically very reliable. I have needed services only once or twice, and they were friendly and responsive. My service was restored in a reasonable amount of time, and have only experienced minor glitches since that were quickly addressed. I would refer others to try their services.

It is a big ripoff. Satellite does not work for me. They are stilling people's money. I hate companies that take my money. They need to go to jail. Thank you all. They can kiss my butt, I think I have said enough.

Direct TV is a streaming cable service that provided a large number of channels on their base package. The issue for us is that they continued to raise their prices. Each year, similar to internet service providers, they would increase our bill incrementally to return our service price to the standard retail price. They didn't offer us any additional channels, or any other perks, so cutting their service was not a hard decision. In two years, our price went from $49.99 to $69.99. When people are cutting their cable to go to streaming service and pay for what you get, it is difficult to continue that service if the price continues to rise.

I like the dvr for direct and are able to go online and get other channels with Directv. It is the only company that you can get Sunday ticket with. Although you can't get all channels on it. It is bad when there is a wind storm or rain.

Keep raising the cost, looking to change. Been a loyal customer for 17 years. When I call, you can't talk to a person. Dropped some of the channels we watched. Loose connection when it rains. Considering to look for another service.

DirecTV changed when they were bought out by AT&T. The customer service is not nearly as good as the old days when a long time customer was treated as special. I still stick with them even though there are cheaper alternatives nowadays, because they still do sports programming better than anything else I have been able to research. Also, the equipment that is provided is up to date and works well, and I am very familiar with it over many years.

Be careful when ordering DIRECTV. They give you cheap rates then increase the price x 3 and even when you attempt to renew at a less rate they will reduce the monthly by a few dollars and give you a service with less channels. Plus you are again signing for 2 years and then price takes that big jump. Plus they call continually trying to sell you special priced channels HBO ETC. THERE MUST BE 50 different phone numbers with different SPECIALS. Makes your head spin. Looking to just cut loose from them all.

Overall, the service is relatively good, and the programming is very acceptable as well. However, the initial "come-on" when subscribing is the reasonable pricing at the time of sign-up -- which continues to escalate substantially each and every year after the first year. It essentially becomes cost-prohibitive for the level of service provided.

We signed up for a combination program a year ago with Dish Network (for TV) and AT&T (for computers). From the installation to trying to get service it was a disaster. Neither service was unable to deliver what was contracted. We notified both that if they could not correct the problems per the contract they needed to remove their equipment. They instead had us ship the equipment back, which we did. They are still billing us for the equipment and the service.

Poor programs, too expensive, continue to raise rates. Pretty much sorry, but can’t find anything better. Probably will some day drop all cable or satellite programming. I have nothing good to say about programming and the executive leadership on left wing company.

They have the best sports programming and the best service. We have been very pleased for many years. Have tried others to no avail. If the price is too high you can always negotiate a better package.

I like DirecTV. We have been with them since 1996. You think we could get a good deal. When I call most of the time I get a deal. My husband hates change so it's hard for me to changes. But I'm ready for a change myself, I'm tired of having to call every few month to see what kind of deal we can get.

Rain and or thunderstorms are a problem and you can lose reception. Price can be costly. Bills are paid 1 month in advance. When given free channels for a period of time you have to call and cancel otherwise it is put on your bill when free period is over.

DirecTV is consistent with one thing; bad customer service. We've lost one of our best local stations because they can't seem to reach an agreement. Then they have the nerve to send out a mailing saying our service is going up next year? It already cost me over $175/month to get the stations that we want/need. If I could get everything I need/want by streaming tv I quit them all together.

I had Cox Cable before DIRECTV. My service went out all the time and all I got from Cox was a recording saying they know my service is out and I can fill out a form for a deduction on my bill. Total boneheads. Went to DirecTV in 1998 and never looked back. Use it in my motorhome, house, phone, everywhere. The best HD out there!

When you get a discount it is never applied. You have to make 10 phone calls before you get it right. Some months there is a charge that has to be removed because of incorrect billing. You have to go over the bill every month or you may pay more than you were supposed to. It’s getting very expensive charge you for everything each box, sport fees, etc.

The customer service is horrible, I was on hold for 2 hours then they disconnected me. Lately there is not much on but for a few channels. We pay nearly 500 per month! And have poor reception as well as poor service. But, because we live in rural America it is the only company that we can get our wireless phone with and well, Directv is on our/possible chopping block.

Since AT&T purchased DirecTV, the customer service has gone down significantly. At the same time, the price to consumers has risen steadily. Previously, there were money saving packages offered, but no more.

The cost of Directv is a little too high. It would be nice if seniors could get a discount. If we could pick the channels we want and be billed accordingly. Also, it would be nice if I could bundle my TV and internet.

I can depend on DirecTV and they usually are service friendly. If I have a problem, I can call and they can fix it over the phone, but being able to actual talk to someone about the problem can be time consuming as they love their computer! They are, however, high priced which is why I am looking!

On site technicians are great. Channels missing common CW. No ability to schedule anything for tune to, just record. Remotes do not light up. No good 4K available, only HD. Good HD pictures and audio though.

National network stations were dropped for a period of time which should be illegal.. Other stations were discontinued which should give me a reason to cancel the contract. The contract is written to take away your rights. Every time it rains, I lose signals. Sometimes I lose the signal for no obvious reason.

Customer service is horrible. Nobody listens even though they say they will make changes to your channels lineup. I canceled my account then they charged me for 3 extra months which I refuse to pay.

We tried Dish for less than 36 hours and came back to DIRETV. We tried Spectrum for a week and came back to DIRECTV. Compared to others available in the area best programming. Would like a company that didn't require a contract but that is not available with DIRECTV.

I have had DirecTV for years. I left them for about a month and went to AT&T Uverse, that was horrible! I came back to DirecTV. They have improved their satellite dish from past years, so it does not cut off like it use to when there is inclement weather. However, if it's pouring rain or heavy wet snow, it will still go out. Lately there has not been anything worth watching on the premium channels. I have had better luck on the basic channels or by using one of the streaming services. They really need to improve their channel lineup. Streaming companies like Netflix and Amazon Prime have more to choose from.

Just cancelled our DirecTV after being a customer for years. First of all good luck talking to someone that can help. I was on hold for 50 minutes. I asked why when I chose "free movies on demand" there weren’t any. Agent didn’t know. Bottom line, agent told me that when ATT took over everything has gone downhill. You’re better off downloading any apps you want. You’ll have more options and it will be cheaper. DirecTV sucks!

Excellent service with an outstanding price, bargain price in bundle services. Good channels, great customer support. And excellent options for this pandemic times. I would recommend this brand to everyone!

You call about a problem you wait for long times on the phone then you get someone you can’t understand due to a language barrier. Or you tell them the problem and they go around how to solve it when you tell them you only need a new remote. With DirecTv when you called you got a service rep right away. I needed something they had a service tech there within days. Really not too pleased with the ATT aspect of merge. But I stick it out due to years of service.

The bill is high and just keeps getting higher including late fees. I do like the service meaning the channels but to keep it going the bills adds up. They are going to charge more starting next year and I do not want to keep this going. I would like a new provider and cheaper.

I only keep this service for the NFL games. I find the service would better if there weren’t exorbitant box fees etc. They’ve continued to price themselves out of affordability, and unfortunately they haven’t changed with the times or technology.

I think that could be more interesting with more channels or I decide the number of channels I want. There's almost nothing nowadays which worth a lot because is very repetitive information about the channels and I can't stand anymore.

The service is good, hardly any interruptions. The cost is not so good, for one tv, home phone we never use, and internet is almost $150. My son pays it because he wants the TV. I only use internet.

Adequate but not the most user friendly. Had to figure out first, we have had it for a year and I am still finding out short cuts, etc. And absolutely horrible in a storm either snow or thunder. We lose connectivity to the satellite, the receivers in the house don't seem to talk to each other most days etc.

I think that they are way too expensive but we have the football package so that's way we have DIRECTV. I'm really annoyed because they have taken CBS off, at least for now, until they can reach an agreement which I hope is soon.

They do not deliver the quality of product that they advertise. The customer "service" is the worst of any company I have used. This company is the most deceitful of any that I have ever used, for any product.

The majority of channels are shopping channels unless you pay more money for more channels. I had Xfinity once and loved their channels better but they changed my price almost every other month when it was supposed to be set for a year.

I don’t care for paying for sports when I never watch it! But yet I’m forced to. Also the bill constantly goes up. I’ve been with DirecTV for 12 years. I haven’t updated in 8 years but I still get a good picture.

Too expensive- $200-250 monthly - Cable packages force you into highest price category.. Poor CS- shortest wait time could be 45-60 min. Lose service at Slightest weather event. Love DIRECT recording feature.

We've been customers of DirecTV for 5 years and finally decided to switch to Xfinity. The stations are fine as long as it doesn't rain, becomes windy or snowy. Then we lose connection. Recently they removed one of our local stations because of a dispute, a station I watch frequently. I don't like paying for a service that is interrupted frequently.

Our internet is very slow. It would be nice if satellite would be able to step up a little bit and our internet would be a little faster. Other than that we have had no problems with our service and will continue to be a customer.

After over 13 years with DirecTV their customer service is non-caring. As bad as the economy is they won't give me my loyalty discount; plus they have lost local channels. I don't know if the is ATT or just DirTV. If they would listen to their customers & new customers; they would acquire more customers.

I have not had many issues, except during a storm or high winds then I will lose Internet and this affect the dish. Most of the channels I do not watch. There should be a package that I could pick the channels, and depending on how many I pick should be able to have a lower price. They could also have a senior discount. Also a children's selection, where the parents could select and put in an area so they could enter just the appropriate channels depending on the child's age. Example would be for age 2-6 then another one for 7-10 etc. With the parent able to use a password for each section. I know this sounds a little overwhelmed, but if you have children you would know the frustration of going through these channels. I hope this will let you know how frustrating it is for the person or persons going through all the channels.

After being a Directv customer for almost 20 years, I switched to Dish because Directv kept raising their prices. Directv owes me $108.88 for over payment it's been 3 months and I have gotten nowhere, each "customer service pro" has a different song and dance. STAY AWAY.

Watch your bill and never accept anything for free. They will give you channels and then start to bill you when the free time is over. They will also raise your rates without notification once your deal is up (1-2 years)... so watch your bill.

I had Spectrum for many years. And I liked it. But the price was increasing almost every month! Unfortunately, customer loyalty means nothing to companies any more. I understand cost of living increases, and that to stay in business, companies have to make money. Price increases are happening all the time. Costs get passed on to the customer. But, when increases are happening regularly, and it seems that companies are just being greedy, you lose me and my money. I went with AT&T because I could get NFL Sunday Ticket and see every game of the season. I had to acquire DirecTV satellite for the NFL package. But, (there's always a but), the service rep promised a total of $300 in gift cards, which is great. Or WAS great. I had called just to see who I would switch to. When the call ended I was promised the deal would be available. After consideration and research, I called back and took their deal.

Long time customer, paying for repair service, my appt for tech to install 2nd tv. Need wireless connection, on phone 3 hrs and given discount. Told to call back next month for better deal. So will call back next month. Talked to 4 different people.

Very pricey and still don’t have the Pac-12 network. This is Los Angeles. How can they not have a contract with Pac-12. This has been years now. They also don’t have I think it’s called prime network to watch the dodgers.

Customer service could be better when you have questions or problems. Costs could be lower. One example of bad service, I needed a receiver replaced. They never asked for the old one back. Later they tried to bill me for it. It took 3 calls to resolve it.

They cut off ABC & NBC right before the most highly watched show, The Bachelorette. Very displeased to say the least. Other than that it has been o.k. We keep it primarily for the OAN 24 hour news channel.

Recently lost our Tegna channels because of carriage fee dispute. How unprofessional is that! Service is otherwise OK aside from occasional weather interruptions. One annoying feature: in case of momentary power glitch, receiver has to re-boot from zero which takes several minutes.

I don't like having to pay for sports channels, that I have no interest in, just to see the channels I do want. Regional packages would be much better! With all the cancellations due to Covid, why not give us consumers a break on what we have to pay to see less of? Also applies to regular programming that was put on hiatus for months, but the price we pay is still the same.

Generally speaking DirecTV provides adequate service. I'm pleased with the quality of the picture and the sound. I'm dissatisfied with the price that I pay for the amount of Television I watch. It seems inevitably you pay for more channels than you will ever watch and the ones you really want i.e. sports channels such as additional ESPN channels or other sports channels not including the NFL package are always really expensive.

Since the AT&T takeover, prices have risen and customer service has gotten worse, if that's even possible. Your "free" upgrade on equipment (which I paid a fee for each month) required a 2 year commitment. This after being a customer since 1996.

Horrible customer service, couldn’t fix their connection issues and extremely overpriced. I’ll never return to them as a customer even if they offer free service. Streaming content is the new future of television...now your only challenge being internet speeding and buffering.

Excellent signal quality and they need to renovate equipments. I highly recommend them only for the service and the customer service area. I'm living in Puerto Rico and I don't know how the company works in the US.

DIRECTV remove some channels like the Rey and much more. Also I'm getting annoying for all the channels were only show boring commercials channels that we don't want. I hope they change that for 2021.

The channel guide is awful and not user friendly. The ads for pay to view on the guide are irritating with way too many shopping channels and the cost for the service is more than I paid for cable - without the Internet service. Now they are in a fight with Tegna so we don’t have NBC network broadcasts. We live in a rural area so no cable service. At the end of my current contract I’m going to consider other providers.

DirecTV is getting too expensive! There are more commercial channels than there are standard channels. I feel that you shouldn't pay for these. They are already getting paid to put them on the air. The overall service is good, just too expensive for what you get. I would change to something else if it wasn't such a hassle. I just keep cutting back on my channels. Still about a 100.00 a month.

I don't know about the other providers, but DirecTV is VERY high priced. It seems they slip things in there (to your bill) that you never asked for, such as we have something called "Movies Extra Pack" or something like that, which is $4.99 a month. Nominal charge, right, but I don't recall ever asking for this. They keep increasing their prices each year by a good amount and the costs are astronomical. Unfortunately we are in a mobile home park that does not have access to cable or we would drop them like a hot potato.

I rarely have an issue with my Directv service. They provide a variety of premium programming. I love having the ability to record 2 programs at the same time courtesy of 2 satellite feeds. I also love that I can save programming for future viewing. Directv is an excellent satellite service for watching my favorite shows and movies.

Customer service needs some improvement however if you always talk to the loyalty department they are really great. I never call customer service. I always call directly into the loyalty department for any issues I have. They are very accommodating and are in the US and not overseas.

We have had very few problems in the 7 years we have had it. Every now and then it goes out and has to be restarted - Maybe 2 times a year! It's easy to add services and other programming using the online guide. Unlike other services you can record 100's of episodes, and it's easy to schedule and delete. Accessing programming is easy with your remote! Good quality picture!

Happy with the selection of channels that DirecTv provides compared to what I was receiving from the local cable companies. The service has also been very good when I have needed help with an issue. I have been a customer for over 20 years.

Channel 11 (a local channel in Atlanta) was taken away. Really looking to change companies so I can see all local channels. The prices should be going down, instead of going up. I'm not sure who comes up with their "packages", but it's certainly not done by a woman.

Just lost NBC with no notice or advisement that this would happen. No service support on this issue. Does not have voice command and pricing packages has you pick and include items you may not want like the NFL line-up. You cannot delete such programs from your package.

The issue with Directv is that when the weather is stormy so is the viewing. Not consistent and reliable service. There is nothing that customer service could do to restore service until the storms subside.

Directv just lost a loyal customers, it's crazy that since the pandemic my cable bill has increased slowly but surely it has increased. Since the pandemic it has increased almost $85 per month, each month for me to call and get switched from one rep to another, with no one assisting me, one rep even had the nerves to tell me that we have been a customer for so long getting promo offers that we exceeded our amount of promotions. I got online to chat about the bill for the last time and after 89 mins of being transferred from person to person I decided the best thing to do was terminate my service. Directv.... I just wanna know, why increase the prices if the money is not going towards customer service?

DirecTV's equipment is more advanced than Dish Network. DirecTV's equipment works very well. Spectrum has upgraded its equipment but they have many technical, operating problems. They are all WAY too expensive. I have managed to keep my DirecTV bill down to where it is not an insane amount by constantly bugging them and asking for discounts.

The equipment lags and the willingness of customer service to accommodate long time customers is non-existent. Once AT&T bought Directv, quality went downhill quickly with their level of service. Prices continue to go up as well with no additional benefit.

Been with DTV for 14 years. I guess complacency made me continue. What I like is the system it uses regard to guide DVR and recording shows. It's a simple system with a simple remote. However the pricing is somewhat nonsense because you don't get discounts automatically. You have to call in and ask if there is any. Now and again they give you some free weekends of Prime channels. About the weather, that's pot luck, you could lose programming from storms. Liked it better when DTV was its own company, taken over by AT&T.

The people are not there to help solve issues but rather cause them. Ordered a movie and it stopped pay per view, called and the person I spoke to could not fix and told me that there was nothing I could do about it. I replied, "Yes, there is something I can do. Get another internet service," she said, "You can't do that we have you in a contract."