DIRECTV Reviews

It is one nightmare problem with DirecTV. Don't sign up! If they make a mistake on your bill and it is late even due to their mistake, they will cut off your service. When I called to figure out what happened, I got an automated system that would not let me get to a customer service representative until I paid the bill in full with another $100 deposit lumped in. I was not afforded the opportunity to even speak to a real person until I had paid $380. The automated system literally says, "We will let you speak to someone when you have paid your account in full. Do you want to use the credit card on file?" No way around it. Horrible company!

I have been a DirecTV customer for 17 years. There have been a few ups and downs, picture quality went up and down with compression as the demand for lots of channels changed, choice of marketing packages got worse as pricing structures got greedier, but it's a tough industry, so I was usually more or less satisfied. I had to call them 3 or 4 times over the years to ask to be removed from the sales/marketing call list. Sometimes the service personnel were so poorly trained they didn't even know there was such a list but if I would call back, I'd eventually get put back on the list for no marketing calls.

This company is horrible, they never resolve anything but just pass you from person to person. My bills change all the time and no one ever knows why. They were supposed to credit me a few times for a promo and never did. Then after I was out of work, IL, for a month, I had to lower my service cost. A month later, when I was back on my feet, they said I could no longer have the promo package. They charged me more than I was paying before and gave me less channels. I hate this company. Beware.

This morning I called DirecTV at 877-336-4849 in response to a promotional mailing, something I rarely do but am dissatisfied with rising rates from Time Warner cable. The offer for "1 year" was crossed out and "2 years" was written above it. Therefore, my first question to the new service sales rep was if the promotional $24.99/month was also for 2 years. He tried to bypass my question a couple of times but finally said it would not. It took more effort to learn what the subsequent 24 month rate would be. He said we would get into that later in the call but I persisted. He said we wouldn't know until he knew if I "qualified" for a reduction in the next 24 months based on a credit check, etc. I asked what the best rate would be and he finally gave in and replied that it would be $44.99. I commented that the final rate for two year contract would be $34.99/month and he reluctantly agreed.

After cancelling DirecTV, I never received my boxes to return my receivers. I had to request them 6 times! In the meantime, I was charged $360.40 for the receivers. I have made another 5 calls since they received the receivers back trying to get my money credited back to my account. It has been almost a month now and I get the same old runaround every time; "Oh, it should be back in your account within the next 5 business days." (That day has yet to come.) None of this would have happened if they had done what they were supposed to do in the first place! Yet I am the one being penalized for their ineptitude! Is this really how a company wants to be doing business in the day in which we live? They will lose more customers than they gain at this rate. I will never use them for my satellite service ever again because of this instance!

I set up service in my name but had my sister to pay my deposit on her card. I relocated 2 months later, tried to set up relocation and they said to wait until I get my address, then call back and set up. It took me about one to do so, my account slipped into default which was on me. They charged my sister's card $826.00 cancellation fee. It caused her account to go into insufficient status, ruining her bank account. They won't return the money. The account is not in her name and they are aware of this. The cancellation fee is $500.00. A contractual scam. A security deposit of $500.00, I paid for the equipment and I still reflect a $119.00 balance for only two months of service. Beware of DirecTV, they can't compete with local providers so they rob people once they reel you in!

I was told by an employee when I made my payments on August 4 that I would be ok if I made my remaining payment on August 20, 2012, without my TV being turned off. When I turned the TV on this morning, it was disconnected. I called DirecTV and they said that there were no notes saying I could have the extension, so my payment goes from $71.00 to $298.00. My TV is still turned off and I really am upset about this. They act like they are reading from a script and don't care how the customer is treated or feels.

Our contract with another provider was expiring in a couple of days and we were dissatisfied with the constant outages. We decided to give DirecTV a shot. We made the call and were told we were well qualified. We jumped through all the hoops and had an appointment for installation set. The day and time came - no installer and no phone calls. When I contacted DTV, I was told the account was placed on hold. Why? It just so happens that a renter with the same last name as mine skipped on his bill 3 years prior to us buying the property, so DTV linked him as a relative of mine because of the same service address.

I was never told that because of our zip code, we couldn't pick up the news in certain areas. The deal for $29.99? Not disclosed on the promo but if you want HD or HD/DVR, you have to pay for that service. You also have to pay $29.99 or more to purchase the components. Oh, then they will take your monthly charges off your Visa for 22 months, then you get a paper bill. You call them to find out why and they charge you an extra $5.00 charge because all of a sudden, my expiration date was typed in incorrectly. **! I am cancelling now. Now they can give me the same service for $40.00. No way DirecTV. I would not recommend any part of your service to anyone. You steal money from people and your channels aren't even that good - well if you like infomercials. Horrible, horrible company.

They charged me unauthorized charges and they told me to write a letter to their legal department. I paid every month on time, no extensions. They told me they couldn't see when I get the bill in the mail, but I called there and they told me that the bill came. That day, I looked in my mailbox, there it was. Now they breached the contract with me and they don't want to make it right? They cancelled the service after they made the "legal" binding contract null and void by breaking it. Guess who has to pay for their mistakes? Oh that's right, the person they screwed. Hmm. We all should ban together and take them to supreme court. Let's do it. How many more people will they bamboozle?

I received a bill last month of almost $500, of which I was being billed for several ** movies dating back 2 years which I never ordered. I called DIRECTV and was told all the pay-per-view charges would be taken off. When I got this month’s bill, it showed I had a past due balance because I was only credited $50 for one pay-per view. I now owe over $400. We had a technician come a couple of weeks before the initial charges to fix a problem with our dish. It's just suspicious that after he came and added some device so we can supposedly get free Internet on our TV, we get billed phony charges.

They stole my money. I was charged for services I never received and they are telling me someone used my card. There is no account in my name with DirecTV, but they have my debit card number for $440.17 which is fraud.

I have been dealing with DirecTV for two months trying to get my refund of $186. I moved in May and at that time, my contract was finally up. I was late returning my equipment; however, I did at the end of May. Unfortunately, they charged my checking account for the missing equipment. When I called about the status of the return, they couldn't find the HD box - the most expensive one. So they told me to contact the carrier. I contacted the post office who said that DirecTV paid for the labels so they would be the ones to have the tracking information. I called them back and told them this information and then they began to look. After a couple of days, they were able to track down that package, one of 3 cable boxes.

On May 31st, 2012, I moved into my current apartment. I knew that I was going to move and stated that to the sales rep who signed me up for Direct TV. I asked before going into the two-year contract, "What if I move and the landlord doesn't want the dish on the roof?" He stated that it would be okay. I asked him if there would be installation fees at the new place. He stated no! In fact, once I found my current apartment, I called to transfer my services. At this time, I'm told that there would be a $200 fee. I insisted that I wasn't told that, so they reduced the fee to $75, which there should not have been any charge according to what I was initially told. Nevertheless, the technician came out June 9th, I believe. He attempted to place the dish to receive the best possible signal. Unfortunately, it would have had to be in the front of the building.

I spoke to Austin in the cancellation department, as I wanted to know my options for my account. When there was a strong possibility of me walking away as a customer, instead of keeping me with great customer service and see what it was that could've kept me, his sarcastic treatment of me and his final parting words "B-bye" was unacceptable. When a company as large as DirecTV hires individuals like this to take care of their customers in good standing and stayed with them, they should be ashamed of themselves. I refuse to do any further business with them. If $80 is what it takes to sever our business relationship, absolutely!

Overcharged and disrespected: Not only was I charged $200 early cancellation fee after being a customer for over 10 years, but when I explained that I needed to disconnect because of my cancer and I would be going to a nursing home, the supervisor actually laughed and said that it looks like I wouldn't be needed anymore anyway.

I was never told I needed to apply for a rebate. I was never told about the sign up and never received the rebates. I overpaid every month. I called; rude customer service reps and the manager was no help at all. They basically told me that I was out of luck and now have to pay $140 to cancel my service. Can anything be done? I will make sure everyone I know has nothing to do with this company. They are crooks and I have been very unhappy with their TV and service.

I moved and cancelled my DirecTV service. I called DirecTV about getting charged for my boxes that I have not returned yet. I received the box to ship them back a week after contacting them about canceling service. Two weeks later, they charged my credit card. They told me they would not refund my money without receiving the boxes. It would have been nice for the representative to tell me that I have a certain amount of time to return the boxes before they charge my credit card. How do you just charge a customer without notifying them and how long should it get before they charge your credit card? I asked those exact questions to the manager I was talking to and he said he did not know. You're a manager and you cannot give me a definite answer about your product? How sad. Needless to say, I will never be a DirecTV customer again.

Yesterday, DirecTV debited our account for $199.36 instead of the $121.37 my wife and I expected. The explanation was that the extra $77.99 was for a football package and a premium movie package they added on. We are both seniors on small fixed incomes. We do not watch or even like football and we do not watch movies. They said they gave us these packages free six months ago when we ordered a second dish at a second location because they "came with the promotion" and were automatically converted to paid packages when we didn't cancel. We didn't even know we had these channels and never watched. They accepted our explanation and agreed to credit us with the $77.99 and cut out the extra channels but they refused to credit it back to our account. They would only credit our next bill, due a month from now.

I ordered DirecTV (124 channels) and then was sent a link to their site (5-15 minutes). I looked at the site and changed the order to 140 channels. I did rebates (30 minutes later) and set up installation date, which would be two days later. The installation men set up DirecTV with many problems. I had to go to a local Home Depot. The young man doing the install did not know what he was doing and he said so. The other person went outside. When completed, he said to make the installation right and to call DirecTV in a couple of days. But it was right. They did not have anything to tell us, like how the controller worked and said to call DirecTV. We never got anything but found it on one of the menus.

DirecTV had made unauthorized charges to my debit card from Bank of America since January 18, 2011 until January 23, 2012. I already sent a complaint letter and copies of my bank statement on the date, March 19, 2012, via fax. This was required by the DirecTV fraud department. Two weeks later, I had received no answer from DirecTV. I called customer service, and Mary answered me. She said I have to wait until they contact me, and since that date, I have no news from them. I did call DirecTV every other day to get details about my complaint, but they do not resolve anything.

We have had DirecTV for about 2 months. The recorder machine broke. They told us upfront that if something went wrong, they would send a tech to fix it. I am 75 and my wife is 71. We have poor vision and cannot get down to fix their equipment. The supervisor from DirecTV was very rude. She said we could call the CEO and it would make no difference. We just want all the seniors to know what treatment you may get. All you young people have grandmas and this is the treatment they might get. So put this on Facebook or wherever you put these things.

No help in extending my billing date by 5 days – DirecTV has always helped me in extending my billing date. The lady on the phone sounded uninterested and told me it was too late and was going to cut me off at 12:01. I have always been able to extend my billing date. I asked for an extension until the end of week and she threatened to cut me off. This is very poor customer service and leaves me no choice but to switch to cable TV. I wish the company did not outsource to India; the lady I talked to was not very smart or good for DirecTV's image or customers. So much for being a valued customer! Guess I'll have to try Charter Cable now as DirecTV has no concern.

My DirecTV Cable service has gone down again just like it always does when it starts raining. What a surprise!

I was having problems with the signal. The screen would black out and a searching for signal message would appear. I called 1-800-DIRECTV and got the automated system of course and the message was "Would you like to pay your bill?" I said no and then the message was "Would like to pay $94?" I said no and then the message was "Would you like to pay $194.56?" I said no and then the message was "Thank you for your payment. Your confirmation number is **). I understand my account was past due and the reason is not really important. The issue is DirecTV drafted my account without my authorization and caused a great hassle trying to get the money refunded. Of course, the customer service rep. said that they could refund the money but it would take up to 10 days. When I asked to speak to a supervisor, they said the same.

I ordered DirecTV, the installer left a mess. The same night the dish went out due to a storm. The next night, the same thing, a storm and the dish went out. This has happened two or three more times. I called to the customer service they said the dish was wrong. The installer left a wire hanging off the side of my house. I don't want the dish. I had it for one week. I was told they would use my credit card that I used for a deposit to bill me for early termination. I have contacted my bank to put a stop payment on my account.

They are over charging their customers. DirecTV is making us pay our monthly bill and also a partial payment for the following month. For someone on a fixed income, this is hard to be paying over a $100 a month just for basic cable. My monthly cable is supposed to be $62. They are charging me $124 a month, sometimes $150 and when you call them to find out why is my bill so high, their excuse is always the same; it is a partial payment for next month.

I was never told about the sign up and never received the rebates. I overpaid $340.00. I called; rude customer service reps and the manager was no help at all. They basically told me that I was out of luck and now have to pay $140 to cancel my service, but that they will refund my half month’s rental when they are good and ready, but I owe my money within 20 days. Can anything be done? I will make sure everyone I know has nothing to do with this company. They are crooks and I have been very unhappy with their TV and service. My daughter is an attorney, so please no attorneys should call me.

I’m being charged early disconnect fee because I activated a cable box back 3 months ago. I think it is unfair because I didn’t add a new line or TV to my plan. The box was a replacement for a box that had burned out. I could understand if I had added a new line or TV to my plan for my plan to start a new 24-month lease program. That was not the case. I just replaced a bad box with a new box. On top of that, when I call to cancel DirecTV, the lady that was speaking with me offered options like $80.00 off from what I was paying to stay with them. Now, why could they not have given me that offer a long time ago? I think that would have been something you do for a long time customer, someone that has been with them for 20 years.

DirecTV overbilled me for the past several years and when confronted, they would only offer a $10 discount off the next 6 months' billing. Screw that, they owed me more than $240. I filed a complaint with the BBB and the State Attorney General's Office. I got an immediate response from the BBB but learned that they did not even respond to the Attorney General. They finally agreed to give me credit for the full amount but they would only deduct it from my upcoming bills - no refund! Extortion is what I call it; otherwise, I would have dropped them on the spot and sued for the $240 and change in small claims court.

Billing dispute - DirecTV shut down my service and deducted over $700.00 out of my checking account for their mistake in billing. All calls were a machine or somebody with no authority to do anything about my quandary. There are no words to express how their customer service sucks as all my efforts were in vain.

I reported to BBB and Consumers Affairs about returned equipment being charged and no refund. I sent back all of the equipment and was still charged after they only sent one label and I had 1 good box to send all of it back in. They stated that the separate labels indicated what equipment was in the boxes, but since I sent it all back in 1 box, they said that it didn't scan all the equipment, therefore showing I didn't return it. No one is helping and I'm out money because they did not refund money they stated they would refund. OMG is there no justice for anyone? I will never deal with Direct TV again. It’s a terrible experience. If you are a customer, beware if you ever try and leave! It's not the money, it's the principle of the whole thing.

Warning! You are not a "valued customer." You are a 24-month piggy bank. If you have an issue, they can fix it. All you have to do is renew that 24-month contract. If you don't agree, they will not help you. I transferred my service to a new address and agreed to upgrade two standard receivers to HD for another 24-month contract. When a technician arrived, he informed me that one of the two HD receivers was bad. He set one up and said he would come back in a few days to set up the other one. A month later, I finally called to find out what was going on.

My husband called DirecTV to add an additional receiver. Well, the representative from DirecTV told him that it was only $49 to upgrade to an HD receiver, which we thought was a steal. So, the appointment was set for the following day and was scheduled between 8-12 pm. Well, 1:00 pm comes around and still no representative. So, my husband called to find out the status on the installation. They said the representative never made an appointment for us. Long story short, we still get charged for the receiver. This is what makes it complicated. That very day that my husband called for the appointment, he received an email confirmation of the day of the appointment and the amount of $49 that was charged to my credit card but the name of the email wasn't addressed to me. It was for another person. Please keep reading! I checked my credit card and there was an actual charge for the receiver that we never received.

No one takes ownership for anything. I was transferred 5 times and I still haven't received any guidance on correcting their problems!

I love this. I had DirecTV installed yesterday (too bad I didn't read these complaints before). It’s for 2 TVs and 2 receivers. I turned on my main TV and receiver today and almost immediately my TV started to pop, spark, and hiss louder and louder until I thought it was going to explode. I called them to let them listen - they heard nothing! I pulled the plugs when I braved going behind the TV. The TV continued to do the same until it died. I still have to pay the contract. They will call me within 48 hours and I have to fill out a damage claim with 3 estimates of the damage and photos. I am so. . . I have wasted 2 full days with an installer who took 5.5 hours to install, didn't return my furniture to its right place and would not help me set up or learn the remote. Then all day today I was on the phone cleaning up behind the installer. Shall I go on?

They misrepresented what services the consumer would receive. I was told I would get the same TV stations including Columbus News as I had before. And, when we called back the next day, they said we got West Virginia weather and they couldn't change that although we get it with Dish. Then a man who we contacted said they would work at it and he would get back. He never did. I was told I could bundle with Windstream and after it was installed, Windstream said they did not bundle with Direct. Customer service told me later they knew that. The sales person offering me the package said I would pay $20 less than what I had & this lasted one month and it went up every month thereafter.

After paying on my contract with DirecTV for 2 years, the lady that I've been taking care of had to be moved to a nursing home. I called to cancel my now expired contract. OMG, I've never been put through anything like that in my life. The woman's name was on the contract. I signed at installation and paid monthly for the service. They told me they had to talk to the woman before they could cancel. I told them she was unable to use the phone. No dice, they wanted to speak to her power of attorney or they would continue service. It wasn't until I lit up the phone lines with colorful metaphors that I got another phone number to call. We had to prop the woman up in her bed and hold the phone for her, and help her with her speech. They are crooks!

I was not able to talk with anyone at DirecTV about my bill. My bill is currently past due. This is my fault! I have had DirecTV for over 2 years and am no longer under a contract. I have tried to call them to discuss my bill and discuss my current services. This will allow me to know if I want to continue my services or just cancel. Unfortunately, they will not allow me to talk to anyone about my account. I have to pay the past due bill on an automated service in order to even discontinue my service. I have called all different numbers on their website and when I explained what I wanted to do, they just transferred me to the automated payment service with no explanation at all.

I have been a long and loyal customer with DTV. Recently, we were contacted for the purpose of them offering us an upgrade to a HD DVR. I feel that this was primarily provoked because they had to replace the one we had several times due to it malfunctioning. We were now out of contract and could take our business elsewhere. Unfortunately, due to an unforeseen illness, I was unable to work as I was accustomed to and my medical bills reached an alarming height. We had no choice but to allow DTV to shut us off. It had only been a month since they shut us off and today, I called them to see about working out a payment plan.

Earlier this year, I was dissatisfied with the cost vs. value of our DirecTV service. I called to cancel our service in order to switch to another provider that would provide whole home viewing for a similar monthly cost. The rep from DirecTV told me I was a "longtime valuable customer" and that they would like to keep us as a customer. In order to do so, they said they would send and install a new HD DVR for free and that we could move our old DVR to another room. What they did not tell me was that I would be charged additional service fees for that "free" DVR (my bill increased by $30 per month). When I got that next bill, I called to complain and to cancel my service, because I felt I had been misled and lied to (albeit by omission on their part).

Violation against US Federal Bankruptcy codes after notification - DirecTV was verbally notified, notified by mail, and by fax on July 9, 2012 that customer filed a chapter 7 bankruptcy under California **. DirecTV was listed a creditor and amount $400.00 was claimed under account number **. Under US Federal laws, a creditor may not proceed, start or attempt any debt collection or attempt to with any action under automatic stay rights. Service was on and functioning pre-petition and DirecTV shut off service on July 22, 2012 to account number ** for non-payment of monies claimed in chapter 7 and a call to DirecTV, Havanah informed me my service will remain off until payment is received and processed. She was informed and advised of federal protection laws and she stated under DirecTV procedures services will remain off. Information will also be relayed to US Bankruptcy Courts.

I asked them to take off HBO, Show, and Starz all at once.They only took off HBO and charged me for Starz and Show. They also had the wrong telephone number. I gave them the right number, and they never fixed until I talked to the 4th person that day about all of this. Nothing was resolved. They charged $111.00 compared to $60.00.They said they would credit and then said no. To top that off, I have a balance of $8. How is that? I just paid in full $111.00. I'm mad as hell. I don't owe them this money, and they took out my account. Also, I had to pay overdraft because of this mistake they made.

When I ordered DirecTV, I was told that the cost was $34.99 per month and that they were doing a promotion. I could look at all the channels and pick what package I liked. After I called back to select the package I wanted, I was told that it was no longer $34.99 but now $65.99. I was also informed that I would have to pay for HD access if I wanted channels that were in the package, an additional $10.00. I did not agree to this. Since I live in Alaska, I was told that HD access was free because I could not get the channel otherwise. When I said I had a copy from their customer service rep showing I did not have to pay additional for HD, I was told to either pay or I will not see the channels. So, I refused to pay, and 40+ channels was turned off, causing a 102-channel package to go down to just over 50 channels. Are they for real. I cancelled my service, and all I keep getting are calls for a cancellation fee. DirecTV never had access to my bank account.

DirecTV changed my contract, extending it for two years without my knowing, without my consent and without my written permission. I called and was tossed around departments and after two hours, they said the matter was settled and my contract was taken back to its original state. I called a few months later to ask why my bill went up $49 out of the blue. After they took care of that, I came to learn that my contract was never taken back to its original state as I was told. Now they're trying to get $250 out of me for a cancellation fee when I never signed or agreed to have my contract extended. Very shady business dealings and the people I spoke to on the phone were being extra shady, being extremely rude and trying to get more money out of me in very shady ways. It's a shame as I've been with them for a very long time.

I cancelled DirecTV last April 2012 after 17 years. The account was zero. It was closed. On July 19, 2012, I received a bill for $39.46 for movies from 2011 and was told I was going to collections and get reported to a credit agency. What! I said, “Oh, no. No way. You will be sorry if you do that - I will sue you for the principle of the matter.” No where was it stated anywhere about them reading movies off my card and charging me for them. DirecTV said it is not stated anywhere on the invoices or return information. Then, I said they better take off the charges. They took off the charges. Just for your information, for those who get charges after the account is closed and you are told the balance is zero, always get a name and extension for your records. It helped my case tremendously. I will never have DirecTV again nor will I ever recommend it to anyone!

I am so sick of DirecTV's cheap **! I signed up with them and pay 100 dollars a month because they carried my channels. Now, they take half of them away and expect me to still pay the same price and charge me an arm and a leg if I was to cancel. I am a very, very, very unhappy customer. How many times do we have to go through this with them? This is the second time this year they are trying to drop channels. Last time, it was FX and Nat Geo. If you guys don't do something to fix this, I'm paying out of my own pocket to not only switch my household but also my mother's and my extended family and anyone else who will listen. Your company sucks.

I cancelled my services with DirecTV because I found better cheaper services with Suddenlink that did a bundle plan. So I sent their stuff back like they wanted, paid my bill all up. And then I got a bill saying that I still owe $4.99 for a movie that I know I paid for back from 2009. This is crazy. How can you, after 3 years, say, "Oh, by the way, we're going to charge you for a movie that you got back in 2009 and we're taking it out of your checking account whether you like it or not"? I will never go back to DirecTV. You ripped me off and are going to get away with stealing money out of my account. I hope you lose all your customers and go out of business with all your bad practices.

Reduction of service - I'm unhappy about the loss of programing. DirectTV has thrown away its promise to provide excellent customer service to the viewing public. It's unfair to continue to charge the same monthly amount for a noticeably reduced selection.

We all know the big issue recently with DirecTV and their drama with Viacom. It seems very fishy that DirecTV chooses to monitor their message boards and only allows posts that were in favor of the canceling of shows allowed. I tried to post a negative comment and of course it was never posted. That aside, a lot of us are paying a good chunk of change for services/channels we are not receiving. When I was first set up with DirecTV, I had major issues and a technician that was far from honest and lied to our faces. His supervisor gave me the email below to the "President's office" to report what happened. I complained and received an email address I'd like to pass on to all that want to complain.

I tried to buy the NFL ticket package for my handicapped son. He lives with his brother and sister at another home that I conceded to their mom in our divorce in 1999. Their mom passed away in 2009. The children assumed the house note and all the bills. The DirecTV account was in her name. All through this, we have been good solid customers for 25 years. My children were paying for the current account. When we, my current wife and I, tried to order the NFL ticket for my handicapped son on their account, a customer service supervisor said they were going to cancel the account and charge my son for breach of contract. Why? She said because their mother died and breached the contract. In addition, they were going to charge my son's debit card, which is on the account for a $300.00 penalty. What the hell is this?

I tried for years to cancel DirecTV only to have them tell me I couldn't without some steep fine. Finally, when I had a solid 2 yrs behind me, I cancelled. I said, "How much is owed? Let me pay it off now." The person on the other end of the phone said, "Don't worry. We'll bill you one last time, but you have a month." I just had to make sure I send in my equipment. Well, I sent back the equipment. DirecTV promptly scanned the SIM card from my box and found that they hadn't charged me for a Mayweather boxing fight from 2009, so they went in my bank account and took the $60 payment, without telling me, without warning me. So, I'm scrolling through my bank account to see if there's anything else and, yes, there it was again. DirecTV debited my bank account for the same outstanding balance that the guy on the phone said not to worry about and to wait until billed for. How is this even legal? They never auto-debited my bank account even once during the entire time I was a regular paying customer. Then, they did it without conscience and their answer to my inquiry? "Sorry, sir. The debits have already been drawn and once they've been drawn, we cannot reverse them."

After getting more channels for a lower price, I switched to Dish. I had DirecTV for 7 years and was charged for CW for 2 years. After I got someone to realize that it should have been free with my locals, I got ten dollars off for 12 months. I had to beg for years to get a DVR. At the time, they didn't tell me that I was signing up for another 24 months. So when I canceled, I was charged $100 for the remaining 5 months that I knew nothing about. Also, I paid a $200 deposit and was told I wouldn't get it back. I was paying $134 a month for 195 channels and when I called to cancel, they asked what Dish was charging and then told me they would lower my bill to $88 a month. So why couldn't they do that before? I feel that I was ripped off the whole time now.

DirecTV advertises moving/saving $500 new offers, etc. I called to get my services moved. They will not offer the free moving to me, as they state I moved in Sept 2011, I have not moved in over 3 years. They said because they came out for a service call in September 2011 that constituted as a move and I do not qualify until Sept 2012; if I move before this, they will charge me $170 or I can cancel at $260, and they will deduct this from the credit card on file. I never signed a contract and they will automatically deduct from my bank account if I don't pay.

I was told on sign up my bill would be $25.99 per month. After the install, the bill was quoted at $45.99. They said I missed several rebates, point being after hours on the phone and the $25.99 I felt cheated. A bunch of sleaze work there. Fred ** was the person who told the lie.

The service was canceled and they sent 2 boxes and 1 label for return shipping. One box was torn so since there was 1 label, I sent all equipment back in 1 box since they said I would be charged for all the equipment if not returned in a certain time frame. Now, they have recently charged me $95.40 for non-returned equipment. They stated they showed 1 receiver was returned on June 22nd, but the others weren't. They explained that each label scanned shows the equipment in the box. They are telling me I should have called them to get more labels, but I did not know to do this. Even after they received the equipment, it's 30 days before they can refund and it has caused my bank account to go in overdraft status! Now, I am out a total of $102.40. I want resolution now, not in 30 days!

Why do we have to suffer, eat the difference CEO of DirecTV? First, I have 1 box for 3 TVs; no one offered me any other box for the other rooms over 2 years ago and they won’t even send me just one. They want me to pay for their mistake. 2 years we had to pay for full service for their mess. The CEO looks good talking but no action. I want my channels back. I’m paying for them, mix channels we already pay for and the movie channel I don’t want. If I did, I would have paid for it. Someone needs to check DTVR. Give us our money back. Later.

They cancelled my order, kept my refund, and were abusive to me. On 7/28/12, I was on the phone for hours trying to establish an account for satellite. After I thought all was done and they deducted $229 from my account, the agent on the phone told me there was an error on her behalf and she would have start over to establish a new satellite contract. She would reverse the charge that would take 7-10 business days, but she would have to charge my card again for the new contract. I said no, I do not feel comfortable. She said fine and repeated the refund process with contradictory.

My husband and I recently separated, so I have to make some cost-saving changes and one of these is to cancel DirecTV. When I called to cancel, I was told I had a cancellation fee of $220.00 due to a receiver which I upgraded to several months ago. This was not part of any package and I was paying for it monthly. I was not informed of a 2-year contract for this or I would have never committed to it. I have been a faithful customer for a number of years and always paid on time, etc., and for this to happen has infuriated me. I will never go back to DirecTV, which is my intention once things improved financially.

I pay for this so called "Protection Plan" which states: The DirecTV protection plan gives you the ultimate in professional technical services for all your DirecTV equipment. Coverage includes: 24-hour technical support, defective equipment replacement, in-home service calls, power surge-related repairs, and dish antenna realignments.

I was a DirecTV customer for many years until my divorce and moving from the home. I notified Direct TV but they continued to bill me. In my frustration, I sent a letter certified return receipt requested. I received the signed receipt and then didn't hear anything for over six months. A bill was forwarded to my new address for around $800. Keep in mind, I no longer lived at the billed address and had notified DirecTV. I paid the bill to keep my credit clear even though I was able to convince a representative at DirecTV that my identity has been stolen.

On 6/1/2012, I called to order DirecTV with the permission of my building's management. The technician came to install on 6/9/12. Technician said that due to no reception, the service could not be installed. The tech assured that he would then process the cancellation with DirecTV due to no set up. I called DirecTV the same day and spoke to a rep who said the cancellation has been processed. No future fees will be charged and the initial $10.38 set up fee will be returned in 30 business days. Upon checking my account on 7/8/12, I noticed a pending transaction for $323.25 by DirecTV. It was already debited from my account.

Customer Service - Today, July 16th was my third call to DirecTV for the same problem. The "boy" I had to deal with was the rudest human I have ever spoken to. I was on the phone for thirty five minutes only to be told I would have to wait six days for a service tech to come out and finish a job they started two weeks ago. To me this is unacceptable! The fact they have dropped, God knows only how many channels and my bill is unchanged, now add to that I upgraded my son's service, they were out in two days to do this, at the same time, they switched my receiver, and it hasn't worked since! To say I am angry is a gross understatement. I spend over two hundred dollars monthly, to be talked to like I am some peasant, and to be without service for three weeks, and pay them for this is more than I can tolerate.

DirecTV originally installed an equipment that damaged my TVs. I'm still waiting for them to pay for them. They took responsibility, but still haven't paid me back. Their satellite dish had to be repaired multiple times. I lost service more than 3 times. Now I lost my kid's favorite channels on top of mines. They do not let me cancel without early cancellation fee of $400.00. I shouldn't be held to a contract that they breached. I'm so upset with the lack of service and worst customer service DirecTV has given us. I'm not happy about losing channels that I originally ordered to begin with. If they were having problems with Viacom, they should have warned customers about that ahead of time. Instead, they hid it from us. That is very unprofessional. I want to cancel without being charged the ridiculous $400.00 early cancellation fee. How? They don't seem to care about their customers. I just started with DirecTV 4 months ago and have to deal with multiple problems since. I would never recommend DirecTV to my worst enemy.

DirecTV dropped Viacom and yet they are charging me as if I am receiving them. It is totally unfair for them to continue charging the consumers when we are actually not able to watch these channels. If we don't pay our bill, they will discontinue our service, yet they are not providing me with service. I am seriously thinking about dropping DirecTV and going with another provider. It is a shame that this company is being allowed to continue charging consumers for service they are not providing.

We had DirecTV installed 5 months ago. In that time, we have lost our satellite connection several times. Finally, we got fed up after approximately the 8th time in 5 months of losing signal and/or our DVR recordings being fuzzy because of poor signal. When I called to cancel, I was told there was a $400.00 cancellation feel. They said to get any money off of it, they needed to send a tech out and verify that we were not receiving a signal and that their info indicated a strong signal. I noted that of course it did, I wasn't experiencing an issue at that moment.

Why? Bad customer service (supervisor of customer service Brittney ID **) has mastered her skills to provide worst customer service where she is not interested in addressing customer issue, but keep making points about the DirecTV processing issues. Long story short, I was due to cancel the account. A DirecTV rep called me at my dinner time and want to "win back" me as a customer, told me that my monthly billing will be $34.99 and will get free movie channels. Come to find out now billing went up to $50+. The rep claims the fine print on DirecTV process of making me click on the rebate got me. Nicely stuck in it, it will take 6-8 weeks. Until then, DirecTV can rip me off.

DirecTV and Viacom dispute has left me without several cable channels; however, I am still being charged. I requested to cancel services with a representative named Laikin and request was not honored. This is a direct breach of contract. I am paying for services that I am not receiving and extremely dissatisfied.

I have been a customer since 2000, and if I were writing this in a month, I would have checked the recommendation option.

Buyers beware. My mother was contacted by a third party vendor claiming to be assisting others living in her senior community with cable TV issues. She ended up with an order for DirecTV cable at one amount but was billed $16 more monthly. After numerous phone calls by myself and mother to DirecTV, the salesperson and his company, we filed a complaint with the district attorney in our county. As a result, we were contacted by DirecTV office of the president. After a few conversations and negotiation, they have agreed to waive the agreement and allow mom to cancel at any time without penalty, if she pays the higher price they have stuck her with.

DirecTV representative called me today, July 13, 2012, regarding my previous services with DirecTV and the 27 channels I lost due to a discrepancy between Viacom and DirecTV. When I signed on 8 years ago with DirecTV, it included all these channels that have been taken away and they still want me, the consumer, to pay the same amount. They offered me a 5-dollar credit. There is nothing in the contract with DirecTV that says you have to accept a 5-dollar credit. DirecTV breached their contract and will not accept the responsibilities to admit it is not the consumer to blame for closing their account. Shaking my head. I don't know what is this world is coming to. It is sad to see greed is hitting people like there is no tomorrow.

I became a DirecTV customer 13 years ago and my bill at that time was $29.00. I just canceled my services 2 weeks ago along with the $70.00 a month bill. That amount was for basic and local channels. The programming had declined in my opinion during that 13 years also. I mean, how many shopping channels do you need other than QVC or HSN? Oh, and here's a thought. How about showing movies from this decade, not 2 or 3 decades ago! And for Pete's sake, what about showing music videos on music video channels?

On July 11, 2012 over 20 channels cancelled due to a discrepancy between Viacom and DirecTV regarding channels provided by Viacom. When I signed a contract with DirecTV, it included all of these channels that have been taken away (MTV, BET, NICKJr, to name a few) and they still want us, the consumer, to pay the same amount. That just does not sit well with me. I called and requested credit for these missing channels and all I received was a $5 credit. What a joke! That's not even hush $. Outraged, I asked if I could back out of my contract with them without penalty since I feel there was a breach of contract and was told "no", that they are allowed to negotiate throughout the contract period and the consumer is left to suffer during this time. Class action needed ASAP!

I love DirecTV, kind of pricey but worth it to our family. We love it. We started with them in November 1995. The only problem we ever had was when Pegasus was billing us. After DirecTV won their lawsuit and stopped Pegasus from stealing their programming rites, all has been great. No problems at all. We have always been very happy with their service.

I called this evening to complain about losing my channels. I pay over $100 per month for mediocre service. The rep quickly told me that if I cancel, I would have to pay a $300 early cancellation fee. I've been a customer for over 10 years. I asked to speak to a supervisor and the rep just snickered. I have tried unsuccessfully to cancel the service online and I found that you can't. I have emailed them now but I am disgusted with the terrible customer service.

DirecTV dropped 25 channels, which I was paying for. We called and asked to cancel our service as I considered them taking away 25 channels that were included in my package a breach of contract. Our contract was up in December of 2011. We moved in March of this year. We currently pay for the insurance on all equipment and 2 of our receivers were not working as of March 2012. We called and reported this. New receivers were installed. Supposedly, when our new receivers were installed in March of 2012, we signed a new contract. Why would we sign a new contract when we were paying to have them insured for this purpose? Now that I want to cancel my service, they are going to charge me $400.00 for early termination fee. This is complete ** and I won't stand for it.

I had problems with DirecTV as well (along with the rudest customer service reps ever). I had signed a one year contract with them. My lease was up at my apartment and I was planning on moving to a place that wouldn't allow me to have DirecTV. When I called DirecTV to let them know, they tried to lie and say I signed a 2-year contract and it didn't matter that I couldn't have DirecTV where I moved. I was still signed into the contract. They proceeded to take out $400 from my bank account without my permission and cancelled my service. I put in a complaint with the BBB and within 5 days, my money was returned plus some. If they are giving you issues, I recommend going to BBB.com. I switched to Comcast, they are awesome! They fixed my problems right away, credited my account whenever there is an issue and even when stuff really wasn't their fault. Not to mention, I can actually watch TV when it rains now.

Moving and unable to have service where we are moving - I called to cancel and was told we would have to pay $340 after the equipment was sent back. I told them I tried canceling six months ago and was offered a reduced rate. She claims that I did a new contract then. I did not, did not agree to anything except reducing my fee. I went so far as to say, at that time, that we still may cancel. I was never told if I reduced my rate, I was locked in for two years. I said I wanted a copy of a contract and she claimed they do not have to have one. This company should be put out of business. They have your credit card number or bank account info and they just do as they please. Do they really think we would ever recommend them to anyone? If they offered me free for life, I would never go back.

Come on, DirecTV. I understand there is a dispute with the channel owners but dropping 25 channels? Your prices have gone up several times in the past 8 years. These are all channels that I watched. I will give it one week to have the channels back or I will go to another provider.

I am so sick and tired of DirecTV taking off channels. We just recently spent, I believe 2 weeks, without our local news channel as they were fighting over a minimal increase. Now, tonight, the two channels we watch the most, CMT and MTV, are not on anymore and then some other cheap ** filler channels. Come on, DirecTV, quit doing this to us. My husband nearly changed over to Dish over the local channels, and now MTV and CMT.

Your price and the fact you just lost 29 channels: It's sad that entertainment is not the way it used to be. To many people who try to make things worse, then it is. I believe this channel is about the fact people network. I guess we can get the 29 channels back after the election. Damn republican.

Every DirecTV customer should get a reduction in their bills for every day we are without 26 channels. We shouldn't have to pay the same price. Why should I pay the same price for fewer channels?

So tonight, when I lost my channels that I watch, I called to cancel my contract with DirecTV. I was thinking that they just took away 26 channels from my plan. So they must not be able to still charge me the same or at least charge me for all 17 more months, $20 per month, since they aren't living up to their end of the commitment. On the phone with the specialist, this is the response I got to start my call with him. "I don't want to be that guy, but technically we could drop all your programming and still charge you the same for every month that's left on your contract." Now I am not a lawyer or anything close, but how could that be legal at all?

DirecTV has removed 25 channels. I called and told them to pro-rate my bill because I am 25 channels less. I pay for their choice package which includes these 25 channels. I just want my bill pro-rated now and if they decide to take these channels away for good, then my bill should go down but they informed me that it would not cost me any less a month. When I said that's not right, they got upset and told me they can take away 250 channels and my bill would not get any lower. I pay $83.30 a month for a service and now they're not providing me with it. I own an auto repair shop and if I did this to someone, they would either take me to court or a high power would shut us down.

I have generally been satisfied with DirecTV, but two things are a problem. First, the price has gone up too much, too fast. Second, if we are going to pay what we pay, why can't the menu and descriptions of programs be accurate? Cinemax is the worst. I rarely watch any of the Cinemax channels because the schedule is never right. It will say a certain movie starts and ends at a time totally unrelated to what is being broadcast. Can this be fixed?

I never thought a company could have worse customer service than Comcast, but DirecTV has truly set a new low. I'm moving in about a month, and my new landlord does not allow satellite dishes, which is perfectly within their rights. However, DirecTV still wants to charge me a $20 per month early cancellation fee. This is at worst illegal and at best unethical. Worse, I was told when I signed up that this would not be the case. I remember asking specifically, because I knew that I would be moving in the near future when I signed up.

The day before yesterday, I downloaded and installed the DirecTV application that they required in order to be able to use their new service, DirecTV Everywhere. Unfortunately for me, I did not associate that installation with several quirky behaviors that started occurring on my Macintosh right after the install. I just spent the better part of the past day and a half determining the cause of the problem and correcting the problem (removing the troublesome files, all of which were associated with the DirecTV download). At the end of this process, I discovered that DirecTV has no method of reporting this issue. They are only interested in sales, not listening to their user-base. In short, they do not care about individual customers. Anyway, I will be paying attention to when our subscription contract is over.

I signed up in Nov. 2011 at a rate of $47.95. After the promotional period, DirecTV started charging $77.95. When I asked why, they said I didn't fill out the rebate. What rebate? No one said anything about a rebate. I paid the $47.95 for 5 months, finally cancelled service after continuing calls from India. I talked to retention department, supervisors. etc. Now, I owe $474.28.

I have had DirecTV service since January 2011 with auto pay. Starting on April 2012, I began to see higher charges on my bank account from DirecTV. Once I contacted their customer service, they said that those charges were legitimate since I placed them online and when I tried to log in onto my DirecTV account, my password did not work. To make the history short, I have spoken with their customer service about the bogus charges from April, May and June and they said the bill has been corrected, but the following gets even worse. Today is July 4th and another bogus charge on my bank account for $212.00 showed up. They said that I have ordered 3 additional receivers, which I have not, and that I have upgraded my service online.

Why is the service on standby?! My husband came down late and could not change the channel due to some type of update. If you want to send an update, do it at 5 not 1 in the morning. He could not change, fix or do anything on the TV we pay $150 a month for.

DirecTV does not like handicapped customers. I needed re-routing of previously installed wiring. The wires now hang over a child's bed. I was told that I would have to personally move furniture so that wires could be hidden behind the dressers. I told him I was old and handicapped and the response was that then it was my problem, not theirs. I was told that I had an outdated dish, as if it was my fault. I have a south facing balcony on which the old dish sits. He did not opt for a balcony mounted new dish. I explained that the HOA does not want dishes on the roof. His attitude was that I was **. I asked to talk with his supervisor. The supervisor said I was basically **. I asked if he would come look at the situation, he said he would try maybe this evening.

I signed up with them 3-4 months ago and the special going at the time was $44.99 for the package I chose. They also signed me up for auto bill pay. Because I did not see any of the notices in the hard copy bill about a rebate that I was never told about, I will not be getting the $30 per month discount on the package I signed up for. I called several departments trying to work out a solution to the problem. I was told that they did their part by sending out a notice in a bill (that I never saw) that was paid through auto bill pay. So nothing can be done to compensate me for the $30 per month that they are now overcharging me. They left me with no other option than to cancel.

I had to move and the landlord won't approve the install. Now they want to charge me $400 for early cancellation fee. Do I need to contact the attorney general or do I have to eat this?

I had signed up for service two weeks prior to my installation date intent on connecting before I left for vacation. I received the date that I requested; however, the day the tech was due to arrive, DirecTV called to say that the tech had an emergency. Things happen and I attempted to reschedule sometime during the week (it is Monday). I was told the earliest was Saturday morning (the day I'll leave). I told the supervisor that because this was not my fault, I should not go to the end of the queue but near the top if he wanted my service. He could not find an alternative and I cancelled the service on the spot.

We had been a loyal customer of DirecTV for over 7 years. Yes, I knew that after the first year we would be paying a different price and the contract was for 2 years. The original package we got we paid $39.99, $50.00 after the year was up. Seven years later, our bill was topping $90. No movie channels of any kind, no pay per views, no DVR/Tivo etc., just the normal package.

I called to set up service with DirecTV and everything I was told was a lie or misleading! To begin with, I spent 3 hours on the phone with this company. The reps refused to give names and even hung up on me. All claimed not to have a supervisor available and not would transfer me to one. When I originally called, I was told that they offered high speed internet in my area, and after going through all the set up (1 hour), I was offered great prices for a bundle. After setting up the cable portion (which I was told I had to do before I could bundle) and giving a credit card to cover installation only, I refused their auto-pay option. I was transferred to the cable/phone area and was told they do not offer the cable services in my area. I wanted to cancel, which they said they would do; however, it would take 7-10 days to credit my account back for set up fees.

I cancelled DirecTV in March 2012 with a final bill of $143 on 6/26/2012. They tried withdrawing 4 separate times from my bank account without authorization, 4 different amounts from $557 to $114. At that time, I did not have the money in there but on 6/29/2012, they took $413.47 without my permission. I was never on an auto pay and when I did have them, I made my payment online and I had to authorize every payment and confirm it. I do not owe these people anything and I returned their equipment. This company is fraudulent and needs to be stopped. I have reported them to the FCC and the FTC and the Better Business Bureau. They need to be stopped once and for all and they need to pay back my money that they took.

I filed bankruptcy and even though I didn't file against DirecTV and my bill was current, they shut us off. We got no warning. When we called, they told us it was because we filed bankruptcy and it was their right.

I was promised 2 free receivers. They're charging for one and said they never told me I had 2 freebies. I was promised several channels, but they're only available on a higher-cost package. And then CS told me I was never told those channels were on the lowest package. Music channels were all available for 3 days and then it cut back to only the most generic ones and none of the kids channels are on our package! Again, there is no information on which music channels come on the more basic packages. You just have "60-plus" music channels. It's more like 45 channels and the fact that none of the kids programming we asked about is on the basic cable (they have Disney but not Disney Jr.; they have Nick and Nick Jr., but not Sprout; they have no music channels for kids) is infuriating. I hate this company, but it's either them or Comcast in our neighborhood. And Comcast treated us like dirt when we called to ask about packages.

If there were a score of zero... I have a protection plan with DirecTV, and I was calling to get my receiver replaced. Instead, the lady gave me her little stupid sales pitch about how I am a loyal customer and I get a free upgrade. She transferred me to another department, and during that conversation, I spoke to a gentleman, who pitched me about how exciting it is to get upgraded for free and at the end said I was renewing my contract for 2 years. I pretty much told him to pound sand and transfer me back to the people I spoke to.

I contacted DirecTV just to get rates and the woman treated me like a bully. She was rude and bossy and told me she could not give me the proper rates unless I gave her my credit card information. I was told she needed my social security number to provide rates that is a reasonable request; however, once I was given the DirecTV rate, she could not tell me how much it costs for the bundle with internet. What?! When I asked her to transfer me to the internet provider so I could speak to them, she told me unless she secured my order with my credit card, she could not transfer me. Her exact words were, "I cannot transfer you because I would lose my job. Ma'am, I'm not losing my job for you." Rude!

I have been with DirecTV since June 2005. It was Verizon who made the offers to connect with DirecTV. In November 2011, I was having trouble with signal. When I called DirecTV, they told me they were having trouble finding my account, but finally they found it. I told them my problem and sent a technician to fix it. I was not happy because they took so long to fix it. On March 23, 2012, I decided to switch to Verizon Fios. When I called DirecTV to cancel their service, they were having trouble finding my account again. I called Verizon and they gave me a number to cancel DirecTV. When I called DirecTV back again, they said that if I cancel them, I had to pay $220 for early termination. I told them I had no contract with them since 2005. They said I renewed that contract when I called them for the technician in 2011.

We called Saturday up a time for DirecTV installer to come to my home. I was moving to my daughter’s house. He came on time which was a Sunday afternoon. He was very nice, just did a very bad job installing the cables. He put an extra hole in the wall in my room and said to me, “I made a mistake and made an extra hole in the wall. You will have to fix it because I don’t have anything with me.” He said, “I fixed the outside but you will have to repair the inside.”

I recently noticed an increase in my bill. Being in constant contact with them by phone & email over constant service outages due to equipment malfunction, they would give different excuses for the increase. Finally, recently, a customer service rep wrote in an email that mine was $10 extra since a promotion they gave me when I moved expired. I was never informed of an increase in my bill associated with or without the promotion. Now, they are saying the extra charge every month is for a late charge. When I asked how a late charge could be added every month before a bill is issued or due, they refused to answer.

Cancelation Contract Communication is Terrible - In September of 2011, my husband and I were approached by a DirecTV representative at Menards in Council Bluffs. We told him that we would like to have DirecTV but that we were contemplating a move down South and didn't want to be in a contract. The representative I think his name was **, said that if we move, we can take our DirecTV with us and they would even install it at our new location for free. We said but what if we end up somewhere that we can't have DirecTV and he stated that was no problem because if for some reason you were unable to have DirecTV as your cable, your contract would just cancel without fees.

My 2 year service expires on July 1, 2012. I called on June 25, 6 days early, to cancel service. I suffered a very prolonged attempt to keep my service, even though I politely insisted that I had made installation arrangements for new connections with Comcast. I was repeatedly asked what I was paying Comcast, and then was told DTV had something better, etc. I finally lost my temper, and insisted that my service be ended. Then, the person said I would "of course" have to pay an early termination fee. I had to remind her that "of course" I wanted termination on July 1! This person actually expected to slip this one by me, charging me a hefty cancellation fee, for calling a week early. She said, "You mean you want me to cancel you as of July 1?" To top it off, she earlier accused me of insulting her intelligence.

I called to cancel my DirecTV service and because I added a DVR in late 2011, they said there is a $300 cancellation fee. I did not sign an agreement and was never told of this when I added the DVR. I will not pay the $300.00.

Unfair business practice conflict with another provider - I used to prescribe to DirecTV but had to drop it. I live off social security and have had to drop some expenses. Dropping DirecTV saves me a net $68.00. I live in Marion, Iowa in the Chapel Ridge Apartments which provides a cable service for free. I found that programming to my apartment complex can be found at the Zap2iT website. It's ERC Chapel Ridge. I understand DirecTV has recently bought our cable service, and some channels have been changed to undesired programming and some have disappeared from the air completely.

My elderly mother signed up for DirecTV this past winter. After a service call, DirecTV was unable to re-establish a line of sight with the satellite and terminated her contract, because they were unable to deliver service. They assured her that she would not be charged any early cancellation fees and that in fact, they owed her a refund for service she had already paid.

I have been with DirecTV since July 2000. I moved 2 months ago. On 4-21-12, they installed my equipment, which I upgraded to 1 DVR. They finally sent me the box to return 1 receiver on 6-13-12 which I mailed back. In this 2-month period, I have had to call them 9 times regarding problems with the equipment. They sent a tech out 1 time; the rest was a minimum 25-minute call to try to resolve issues which never worked, and they were aware of this before hanging up. I did receive a call from a quality specialist stating he was in the area and wanted to check everything to see what was going on with the boxes. When I returned his call when getting off work at 4pm, he said sorry and that he was already done with his route.

Over an hour on phone trying to schedule a service call. Worst customer service experience ever. I will be researching other companies ASAP. Sign by me, visually impaired, elderly and former longtime customer!

I have been with DirecTV for several years. When I had an opportunity to move out of state, I contacted DirecTV to cancel my service. The response was I am to pay $300 cancellation fee, no other options. Thanks DirecTV.

DirecTV has called me a few times over the past few months and left messages every day for the past 2 weeks. They say I have a balance of $79. I do not have an account with them and never have. I have called several times to fix this and supposedly my number was removed from their list. When I call now they say my number (which is unlisted and unpublished) is no longer in their system, but I still get calls. I was given a number of a VP's assistant (Shawn) and was told by him that I could either get a new phone number or if it was my cell phone, to simply power it off for a while! I have talked with their annoyance phone bureau that told me again my number isn't in the system. I called the FTC and was told unless it was identity theft (which is not), they couldn't help me, which I understand. The MA’s state consumer protection agency can't help because satellite TV is not regulated in MA, which again I understand. In total, today I talked to 6 different people alone. I can't tell how many in the past 2 months. I am totally at a loss at what to do now.

My son, who is deployed to Afghanistan with the US Army, was a DirecTV customer. I returned his equipment soon after his deployment and received a bill dated 04/27/2012 that showed a credit balance of $3.61. On or about May 30, 2012, I received an invoice stating he owed $51.34 for a UFC fight on 09/19/2011. I called and asked for verification and was told they would send it to me. On 6/06/2012, I received a letter stating they had turned it over to a collection agency. The bill was dated 5/27 and it was turned over to a collection agency on 6/04. That’s only 8 days from date of invoice. I called them and now they won’t speak to me because I’m not on the account, even though I have spoken to them numerous times over the past couple of months. I have a power of attorney and they want me to mail it to them. I have no problem with that, but in the meantime they will report it to the credit bureau as a non-collection. This will have a negative effect on my son’s credit score and he has excellent credit. I have tried to just pay it, but now they won’t let me pay over the phone. They just transfer me to another dingbat.

My mom, who is 87, was told by DirecTV that the total price of service would be $29.99 a month. Three months later, it was over $90 a month. She called and asked why the rate went up and they said because she had not called after the 3-month introductory rate to lock in the $29.99 price. She refused to pay unless they lowered it to the price she agreed upon. In the meantime, they continued to charge her the $90+ and it rose and rose. The bad part was that my sister paid one of the bills online and they had my mom's info and charged her $702 without her authorization for cancellation. She never cancelled.

I switched from Dish Network to DirecTV in May before my actual contract with Dish Network was up. DirecTV assured me if I went ahead and joined, they would offer a rebate that would cover my early termination fees in the form of a prepaid Visa card up to $200. After switching and filling out the necessary paperwork via the website, I submitted the rebate form and copy of my last bill showing the early termination fee. I received a postcard stating I didn’t qualify for the rebate unless I switched to a higher priced package when the whole point of switching was to lower my bill. Nowhere on the rebate form nor did the agent at the time I joined told me this information.

I have been with DirecTV for a long time. When the billing was in Atlanta, I had no problem. When they moved the billing to Phoenix AZ, oh my God. They must have not read or typed the correct billing info. I have never been late. They are not applying my payments to my account (what the hell). I'm so furious with the billing department, I had to fax over my payments from my account (what the hell is going on with them). They had better get it straight, get new supervisors to crack down on those no typing people, this is sloppy work. This is the second time that I faxed over this information within two months and the last time. I am furious! If they need a good supervisor, I will go out there and correct the problem for them.

DirecTV raised the price for 30% after one year and said that they told me about this verbally, which is not true. My agreed price with Saha on the phone, a DirecTV employee, was $56.99 including two receivers and one HD/DVR receiver. DirecTV overcharged me on my first bill. When I complained, they said they forgot to give me my 30% discount. So over the next six months, they kept revising my bill but never got it right. There is nothing in writing about the 30% discount ending in one year.

I live in Richmond TX right outside Houston. DirecTV sent me a bill for $874.49 for an account that was opened in La Mesa, CA. I called customer service to dispute this bill. The rep gave me an address to the office which handled fraudulent cases, told me to write a letter. I wrote my letter explaining that it was not me who opened that account. I didn't hear from them for two months, so I thought the matter was handled. Yeah, right. These crooks attached the California bill to my TX bill and stole $874.59 from my account.

Kiss your $100 referral goodbye because you're not going to get it! I ordered DirecTV, had the account number of my friend who referred me at the time of ordering yet 3 months later and multiple phone calls, we still aren't getting the referral and will never get it. Their customer service sucks. They offer $29.95 a month and that didn't happen. They are rude, liars and don't hold up their end of the contract yet make us. I've been with DirecTV for over 4 years and once I get moved, I will not use them again. Good luck! You're going to need it!

DirecTV $150 rebate - We switched to DirecTV in January and were promised a $150 Visa gift card for signing up. We sent in the appropriate rebate information. My wife has called them regularly for 5 months and she has been lied to and bounced around to 3 different companies. It's false advertising. It's a ripoff.

I negotiated a package price for 12 months and was happy with the price and service I received. On the 13th month, I received a bill for 70% more than I had been paying. When DirecTV refused to negotiate a new (reasonable) package price, I decided to cancel and go with another provider with considerably lower rates. That's when I was informed that because I had rented (not purchased) new receivers, I was committed to 24 months of service, regardless of what price they wanted to charge for the second 12 months. When I told them that I had never agreed to those terms and had been very clear when I negotiated the original agreement that I would not agree to unknown, extended terms, they informed me that they had sent a letter after the fact informing me of the 24 month commitment.

I subscribed to DirecTV for two decades. They offer new customers bundles but but not old customers. They make you update/upgrade your package when they lose channels that you initially signed up for "breach of contract" bait and switch. The representatives are rude and make you hold on for hours. Their best bet is to give you three months of some stupid movie channel you can stream wirelessly on Wii. The quality of picture is anything but HD. They said that they wouldn't charge their customers extra for HD programming. But it's funny that they have a package you need to subscribe to if you want to receive HD quality. Stop paying some suit somewhere to live large, save your money. Your wallet will totally thank you.

I ordered a HDDVR from DirecTV. It arrived; I activated it for 1 hour. It didn't work. It was deactivated. I was told that I didn't start my contract. I ordered another provider. I am now told that I have to pay $420 early termination fee. I spoke to a rude supervisor, and I have emailed the president of the company. The receiver I got was used. The service is bad. The company has gone way down. I want to get this issue resolved.

Reception - I paid $140.00 a month for DirecTV. When I went out in my motor home, I can't get my channels back home. As long as I paid my bill, what difference does it make where I am at? I used to get them for years, now I can't. Not good and I don't like it. Thanks for all the help you can give me.

When my husband and I were still together, he had gotten an account with DirecTV. Four months ago, him and I split up, and left our rented house. He did not pay the bill when we left. On approximately March 23rd, DirecTV drafted $655 from my bank account without permission, causing me to overdraft severely. I could not pay my rent and other bills, and my bank account is obviously in the negative. I was not a part of my husband’s account. The only reason they had my account info was because I let my (ex) husband make a payment once with it. This isn't right, and doesn't seem ethical. I want my money, overdraft fees, and pain and suffering because I'm about to lose my apartment and I have a 7-year old son.

All we did was move. I called to place our account on a temp hold no problem. Then they, without authorization, took money out each month for a service that was placed on temp hold by DirecTV. When we contacted them again they have no explanation for what they did nor are they willing to pay for the charges we were hit with from the bank because we moved and left a small amount of money in that account. Then they wanted their equipment returned.

We had DirecTV for over a year. We called to inform we were moving. They charged us a $200 moving fee. We scheduled the move, and then, we were told that internet in my area, which was 2 blocks from the previous address, was not available. My husband's job requires internet, so we had to cancel. It was way out of our price range to have satellite service with DirectTV and internet somewhere else.

I returned all my equipment because of the dissatisfaction of DirecTV. Their customer service is all automated. Going to the bank, I found out they took out $648.00. I will fight you DirecTV. I returned my equipment so you go ahead and charged me for all this **. Please, how do you keep your consumer happy when you screw them in the end!

I have disconnected my DTV HD DVR. The picture would flash on and off. The sound would automatically blast then go back to normal. The colors would go from normal to a greenish hue then back to normal. Part of the bottom of the guide would not show, lost my caller ID capability. I had this same problem back in December and eventually got a replacement HD DVR. These receivers are junk. After speaking with an "expert" tech last evening, he assured me that the problem was not with the HD DVR, but with my Toshiba as it was impossible for the same issues to occur with two consecutive receivers. And that they couldn't send a technician to the house because the problem was with the TV.

I called and they can't fix the problem. The tech can't come for 4 days - that is unacceptable. Cox was always here within 24 hours. This is not acceptable. We have 4 TVs and the only one working is the main one. There is no excuse for a customer to have to wait 4 days for a repair person. The customer service person was very pleasant, but could not help and only scheduled the appointment. The only reason we left Cox was for the football package, DirecTV has you and they know it. They didn't offer any freebies, or anything, just a waste of four hours waiting for a tech to show up on Saturday. We truly have better things to do.

I am clarifying my previous complaint about the History Channel. DirecTV sells the History Channel, which has no history at all. The only channel that gives real history is H2, which they do not include in their "history" package.

Hello, I am calling, regardless of my deal they gave on May 26, 2012. I had called, and the representative told me that I would qualify for the best deal, which was up to 4 receivers and one DVR free for 3 months, as well as 3 months free for HBO. So I called to set up my payment day, and they told me that my package deal was for $70 plus tax and that after 2 years, I had to pay more than $80 a month. So I was very upset, and so I tried to cancel and talked to the supervisor. She has very unprofessional language. So I tried to explain to her what deal they offered me and asked for the recorded phone call I made at the time of the order. And she said that there were too many phone calls to go through. So it's kind of saying that she had no time for that and that she was sorry that they lied to me. She also said she could not do anything for me. I don't have the account to be added, but feel free to contact me. I really don't wanna spend my money like this with this type of service.

My son signed bundled services over 2 years ago. I sent payments to Qwest. All customer service/billing for both was one number. Stefan called and canceled services, plural, on 5/11/12. CenturyLink said disconnection will be 5/14/12. The bill was $109.70 for both services starting 5/7/12 to 6/6/12. I sent a payment for one week of service. I received another bill crediting the account for CenturyLink. I called that number on 5/30/12 and talked to Jordan from DirecTV. He said he would credit the account and send a recovery kit. He even told me it will be postage paid. I was so pleased with his service I commented on their Facebook account.

I have two HD receivers from DirecTV. One routes the signal through my DVD player so I can record while watching another channel. The system was working just fine until recently when the receiver stopped channeling through the DVD player. Both the HD receivers and the DVD player were tested to be working fine, so it narrowed the problem down to just the channeling part. I tried to do an "easy setup" with the DVD player, but it kept asking me to put a code number for the "set top box".

I am currently in the process in moving. I called DirecTV on 6/1/12 and spoke with Scott. I know that my current contract of two years is almost over. Because I just moved the service from the last location I was at few months ago, it didn't make sense for me to pay $150 to move for my service for a few months. When I spoke with Scott, he informed me that when I made the last move, my contract was renewed for another two years! I was never informed that I would be put in a contract when I moved that last time. The person I spoke with informed me that because I was moving, I was qualified to get a free DVR. I decided to get the free DVR since it was free anyway.

I have DirecTV at a vacation home that I spend hours on the phone with, trying to get it to work or not receiving a bill and being hung up on. I have at least 19 calls to DirecTV. I am sure that you would not want to be treated like this. For whatever reason, I still ended up paying for different services or extended bills through the fault of DirecTV. I am not very happy with the way you treat your customers and I am seriously considering changing to a different one. I feel that you should improve your relationship with the customer and try to work with them instead of making excuses for everything and upsetting them or making them angry. I did not receive a bill for three months. I called and the person said they would send it out, but they did not even talk to billing or made arrangements to have it sent. I called again and the person said he would do the same thing but I would also have a bill for three months. Again, I'm paying for the company's mistakes.

The DVR broke and they want a new 24-month agreement to replace it. They said if I had bought their protection package, it would be free. Funny thing is, it's their DVR, not mine. So it looks like cable will get another customer.

It seems every other day, I'm looking for a signal. Error codes saying card bad, etc. I have to spend time and again on the phone. Also, I can never order shows the way they advertise that you can. I always have to call in and end up missing the show and then have to wait till a later time. They give you a credit if you keep on them, but the aggravation isn't worth it. I almost have bought new cards three times because they said it was my card. By after hours of deserting the box, it would start working. It's just been a pain in the tail and it's never ending.

On the bill, my primary TV receiver is free(?) but, I get charged for: Advanced Receiver - HD Monthly, $10, Advanced Receiver - DVR Monthly, $8. When my original receiver had to be replaced, the new receiver was what was available; I had no choice. If you call DirecTV, their answer is always that's the way it is. My monthly bill went up $4 a month and the Protection Plan $1.00. The bill just goes up. They never notify you; the bill just goes up. I have been with DirecTV for a very long time, and just feel like they keep taking advantage of their long time accounts without ever rewarding them for being there every month! Not fair! What about some senior rates?

The DirecTV technician had forgotten to close the access from the attic to the roof. Severe leak from the rain shower that evening. DirecTV advised me to go ahead and take care of the damages, but later denied paying for any of the expenses to take care of these damages.

Rebate accountability - Is this misleading? Per DirecTV, it gives a schedule of services and fees along with rebates. Is it just me, or if a company advertises rebates starting with month 1, we should be honored the prices advertised? You can review my customer service inquiry via email below:

I entered into an agreement for satellite and internet service with a customer service rep. We agreed on the services I would receive and how much I would pay each month for agreed upon services (it was to be a two year contract). A couple of days later, I needed to clarify my set up. It was then that I discovered through various sources (from DirecTV) that the order for all the services was not made and if I wanted all the agreed upon services, it would cost more than the agreed upon price. After going through several reps, I got a supervisor who finally admitted he could not give me the package at the price I was quoted. That is fine, I asked him to send someone out immediately to retrieve their equipment and reimburse me the $21.40 I paid at the time of the equipment delivery and set up. I was informed they could send a box that I could use to ship back the equipment, but they would not uninstall it (I would have to get up on my roof to take it down?) and they would not give me my $21.40 back.

I was on the phone with DirecTV techs for over an hour, and the problem was not resolved. I was transferred between several techs and customer service reps, and then, the call was disconnected! I tried to resolve this issue, and I do not appreciate being handled this way. It is unreasonable to expect the elderly to reprogram a remote that is not working and then to charge $15.00 for a new remote because your equipment doesn't work. And then, they wanted to charge for a tech visit to program the remote for an additional $50.00. This is insane! I am extremely disappointed and am considering changing from DirecTV! I do not appreciate being hung up on!

They don't have anything on TV and play the same thing on 3 or 4 different channel. They don't have anything on the paid channels and I want what I pay for. Plus, I am spending all my money for nothing. We should just get cable instead.

First, the company got rid of Fox without much notification to its subscribers. All the shows I was watching were on Fox. Most companies would understand that as breach of contract, but not DirecTV. They advised us they do not have to guarantee us services to specific channels, even when we signed a contract that listed Fox. Second, the customer service is horrific. They are either rude or can't solve your problems and put you on hold. There have been times I have been on hold for over an hour.

On May 4th, I made an order for two new HD boxes to replace two SD boxes. When the boxes arrived, one installed without any issues. The second however, did not. So my roommate called to have it activated, and that put an immediate hold on my account. I am the account holder, so when I called, they stated the "access card" department had put a hold on my account, and only they could speak with me about it. They told me they would call back in 24 hours. When they didn't call back, I called. They said they would transfer me, but then I was on hold for 30 minutes, and then it hung up on me. Then, when I called back, the operator said, "They are closed, I'm not sure why someone transferred you. I will have someone call you back in 24 hours."

A new account. A gentleman came to install on the weekend recently. This is the second time that I've had DirecTV. The first time was some years back whereupon the new account and installation came with new and clean equipment that was installed, and I was satisfied with the service. I changed to a cable company because of internet. Roll forward to recent history: the gentleman installed equipment other than the remotes. The infrared lens is scratched and grime and handling marks were found on them. It’s really a pretty pathetic way to welcome back a previous customer! If you know of anyone that is considering to go with DirecTV, have them question and ask for everything they are about to get in a detailed manner and hold DirecTV to their word.

I received a phone call from a collections agency for DirecTV. The individual I spoke to today informed me that an account had been opened in my name as of 7/11/11 and was outstanding $405.50 for an address in Kent, Washington, which was not provided to me. I do not live in Kent, Washington, and I had my wallet stolen in 1998 and since then faced several ID theft incidents that prompted me to place fraud alerts on my credit agency accounts. The most current alert is from February 2010, for 7 years. It is quite frustrating to know that DirecTV chose not to verify in fact if the person who opened the account was me and now I have lost significant amounts of work productivity attempting to resolve this very upsetting and fraudulent mess.

Last year, when DirectTV threatened to eliminate the FX Channel, we switched to Comcast. We had a bundle package through Frontier and cancelled our service. Last week, DirectTV debited my checking account for $564.95 for early termination. I did not authorize nor was I notified about this debit. In addition to taking money I did not have, this debit overdrew my checking account, which cost me an additional $180.

We ordered DirecTV and within two days of having it installed, we were so unhappy. I called to cancel. After the 10 to 15 local channels they broadcast, the next 30, no joke, the next 30 channels are all infomercials 24 hours a day! The next thing I noticed is that they will show the same show on different networks at the same times. I counted one show being broadcast on 6 different networks at the same time. It's a show I like, but give me a break! Where's the variety? I bought 150 channels expecting them to be different. Maybe one or two may have the same program, but six different channels at the same time?

I have two accounts with DirecTV: one in Miami, which is permanent home, and one in North Carolina, a second home. Last week, I called to cancel the NC account because I do not own that house anymore. I was told that I cannot cancel because I still have a contract but she was very nice and told me that since I don't have a contract in Miami, that they can merge the account. She gave me a phone number to call and a PIN so I don't have to explain everything again. I should have the last four digits of the receiver that I have in Miami and that I was actually being charged for one additional receiver.

From the day I signed up with them, it has been a nightmare. First, two contract techs come out, install the dish in front of a tree, don't explain anything about the service, and then leave. I then look at my first bill. They are not giving me the credit they said they would give me, and they are billing me for a service I am not even subscribed to or ever heard of. I spend hours on the phone with them disputing these things. They actually lied to me.

Our service got disconnected two days ago because of past due amount of $82. When I had the money, I put on my debit card to pay that amount. After I paid that amount, they posted that more was due when we only had so much money to play with - we are on a fixed income. I wish we had another choice for TV but since we live in the sticks, there is no other choice. I will not recommend them to anyone also. We have been a customer since 1996. They sure do not care about their customer service. Everything seems to be in the Philippines so we have to talk to a foreigner who takes away jobs from us, Americans.

I signed up for DirecTV a year ago unaware that they locked me into a two-year contract. The person I signed up with never bothered to mention that detail to me, and for the first year, I was paying about $40/month. And now after a year, my bill has magically doubled and when I called to find out why, they explained that the deal was only for the first year and that I would have to pay full price for the second year. So I decided to then switch to a cheaper programming package. And the guy on the phone explained that if I switched to the cheaper package, I would lose my DVR $10/month rebate because the cheapest package does not come with that option. Are you kidding me? After I tried to cancel, the guy explained there would be a $300 cancellation fee. I'm so annoyed and feel completely ripped off.

For a year now, DirecTV has been charging me for a service that has never worked as promised. I have had numerous techs out and not one can get it to work. The other issue has been loss of signal for long periods of time. I am going to cancel my service, but they are going to try to collect on the remaining 11 months of my service, but I do not think that I should have to pay for continued service they cannot get to work. I will not pay it.

Due to a move from one state to another, I cancelled my longtime DirecTV account. My move was complicated and I did not choose to suspend my account at the time. I followed all DirecTV instructions including paying the account in full. Be aware! Three months later, I noticed an email from DirecTV stating I had a credit balance of less than $5. I called to address this and I was told by a representative that I never cancelled the account. I explained all the facts and supplied the cancellation number. The representative was polite and took the information and assured me that my DirecTV account was indeed cancelled this time.

I canceled service once I was out of my contract (which wasn't explained to me until after the installation). The return box was sent to the wrong address while the bill came right on time. After hours on the phone with persons I couldn't understand, I gave up and decided to make my voice heard here.

DirecTV, without my consent, charged my debit card in excess of $323 when they failed to provide the service they promised me. After numerous and lengthy calls to them about equipment and service issues throughout our term together, I continued the service until my contract ended last month. After selecting another provider, they charged my card for what they claimed to be a cancellation fee. I never agreed to anything other than our one-year term with them and they replied that's their policy and refused to reverse the charge on my card. This is an outrage. They never asked my permission nor have any right to do this to me. I want a refund for this charge. I never signed or authorized anything. Please tell me they can't just do this kind of thing to anybody in this state.

DirecTV is the worst! I have had DirecTV for a year and a half and now I have a problem with my DVR. The DVR picture flashes, it goes black and comes back on. I can't watch HBO at all or any channels in the 500's. They don't come in at all. I get a message that states my TV does not support this program's content protection and then there is an ext 900.

I paid a bill for a friend using my ATM debit card. I specifically told the DirecTV agent not to keep my card on file because I do not have a DirecTV account. A few weeks later, I checked my account (April30th) and noticed that a transaction in the amount of $672.29 was taken from my account by DirecTV without my authorization. I contacted DirecTV a number of times to resolve this dispute, but nothing was done. Then on May 11th, 2012, another amount of $500.00 was taken from my account by DirecTV. This transpired into me owing my bank hundreds of dollars in insufficient funds. I am very upset because this resulted in me losing my entire check and I am unable to pay bills and on top of that, my friend’s cable is still not on. So, I’m wondering what happened to the monies.

My family and I received a 30-day notice to move out of our home because the owner wanted to take it off the market. We found a new home with nice new homeowners. The new homeowner has a lawsuit against TV because two of his homes were damaged by DirecTV's techs. Therefore, we had no choice but to cancel the account. We are in a one year lease and we really like this home. We were literally about to be living on the street if it wasn't for these owners letting us move in because there just wasn't a lot of homes for rent where we live. I called to cancel service and they put a $400 early cancellation fee on my account, then tried to charge my debit card on file which I've never given them permission to do!

This morning I cancelled my DirecTV service because in a month, we are moving out of state into a rental that already has TV service. I was informed that after I move, a return box will be sent to me. But I am moving to Nevada, where I had to get a post office box because mail is not delivered. They cannot send the box there. So now, I have to cancel the TV service 3 weeks before we move just so I can get the box to return everything.

5/15/12, 8pm: This company is terrible when it comes to customer service. My experience was horrifying! I began the call as a new customer, and the way they treated me, OMG! They ran my credit and I was declined for their new offers. They then transferred me to their sales line where a customer service rep mentioned to me that I already had an account Feb. 15, 2011 that just needed to be activated. She spoke to her supervisor and he told her to transfer me to technical support. I told her the story and what the sales lady said and she got an attitude and was very snappy with me. "Well ma’am, you don't have an account, so there’s nothing I can do." I then told her "her supervisor wouldn't have said transfer me if you could not activate." She snarly cut me off and said "There’s nothing I can do, I can transfer you back to sales."

We asked to discontinue the service that was never set up. We were told we never had an appointment set up. So we called and asked to have this cancelled. After talking to 3 separate departments, we finally were able to cancel a service we never had set up in the first place. You are a joke of a company. Sure glad we found out before we actually had anything done. Midcontinent is looking better every day. Thanks for nothing.

Misrepresentation/overcharging - DirecTV has charged me for over 1 year for local services that I never received. They feel I am responsible for the sales tax for service that I never received. Their customer service has overcharged me for equipment and said they refunded me. The customer service rep had disconnected my service. He put some disclosed amount on my bill, said that he credited it, but I am being billed $30.00 for a disconnection fee, which their system says I owe them, but my online says I do not. This company is a rip-off.

Firstly, DirecTV promised a low monthly rate for a year. When my bills were much higher than advertised, I was told that as I had failed to mail in a coupon/rebate, then I wasn't eligible for any discounts or what was advertised. For barely any channels and cable TV alone, I was paying $95 per month, no movie channels or HD or DVR. I stopped using DirecTV when I was finally released from my ridiculous contract. I, of course, had been paying a fortune to lease the boxes and now, I'm apparently responsible for them. Despite paying a balance when I got rid of them, they continued to bill me and didn't send the box labels as promised. Comcast sends someone out to collect their equipment.

I called to activate service in June of 2012 and was told that my account wouldn't be billed until June. The sales rep debited my account while we were on the phone, putting my checking account into overdrawn status and costing me an overdraft fee. On top of that, after all the above, they then told me they can't bundle my internet phone and TV because another company has the monopoly in this area which is against federal law. When I tried to get them to credit my bank when I cancelled my order in the same phone call, I was told it would take from 3 to 7 business days for the credit to happen, which still leaves me with an overdraft fee. We are on a fixed income and our money is limited. With the overdraft fee, I will be short. I need the money to meet my obligations this month.

In January 2012, I moved to a new city and had the opportunity to switch to any TV provided. I didn't want an antenna on my roof, but I chose DirecTV solely because it advertised "NFL Sunday ticket included at no extra charge." Now, they tell me that I have to pay $199.99 if I want NFL Sunday ticket and it was not offered for free in January 2012. That's clearly bait and switch. When I called them, they won't give me the time of day.

I received my monthly statement from DirecTV & there was a fee for a boxing fight held last weekend that was never ordered. I contacted DirecTV about this & they refused to credit my account for the fight. They stated that I had called in about 7 p.m. to order, when I was at my daughter's house about to watch the fight. In addition, I am appalled at the fact that they have no type of security to order any type of pay-per-view except a phone number & name, which means that anyone could have ordered this fight. After being on the phone for 30 minutes, one representative & one supervisor they would not credit me because they state that, "I or someone called & ordered the fight." Needless to say, I will consider terminating my contract with them & burning them with my reviews to everyone I know.

I signed up for service this January 2012 and was told I would get certain channels and bundled with internet for a specific price. I had to pay a deposit with a credit card. I was told that if I moved, there was no charge for a re-hook up. First off, they dropped several channels that I like watching, and I had to contact AT&T separately for internet services and got a premium channel upgrade for three months. At the end of the three months, I called to cancel the premium channels, so I would not be charged; and they raised my monthly charges. And AT&T charged more than they said they would.

I cancelled Showz, which is a programming you can watch movies on. But I would get charged for the programming every month and I would call two or three times every month and cancel. The people would tell me, “Okay, no problem. It will be off the next billing.” I stopped paying because I could not afford $140 a month. They stopped the programming altogether. I tried to call several times to pay just what I wanted and ordered, but the company has an automated system and because I would not pay what they wanted, they would not put me through to speak to someone.

I was told if I got DirecTV, it would cost $35.99 a month, with insurance $5.99, if I got a high density at no cost, plus additional TV, no cost. Well, none of this is true. First, high density cost per month was $10 plus second TV another $6, so no matter what I complain about, they have an answer. I would have stayed with Dish that had better channels but due to our current economy, I was attempting to lower my monthly usage. I have called, written, to no avail. They have answer like all the other complaints; however, when calling to get Direct, everything is great, but lies. They should be held accountable for this nonsense that turns out not to be true, plus the equipment is cheap and doesn't function as well as Dish.

DirecTV is the worst; however, they are the best if you never have a problem. I started having problems with my HD DVR box a few months ago. I called customer support and we went through all the procedures to fix the issue. The issue seemed fixed for a while; however, a few weeks ago, I started having problems with the same box again. I called customer support and this time, I asked for a replacement box. I explained to the young lady that all the other boxes in my home was not giving any problems, therefore, I didn't know why this one continues to give problems. She told me that she wasn't anyway I could get a new box and transferred me to another tech person.

I ordered the package with TV, internet, and phone. They came the next day and installed the TV. That is the last I heard from anyone. Then I was told I could not get a package deal because this was a business. I called to cancel 1 day later. I was told I could not. All this time (4 days), the local channels did not work. They wanted me to pay a cancellation amount of $469.00. The equipment did not work. I have talked to many supervisors and got nowhere. I wanted them to come get the equipment and erase all debit. I was lied to on many occasions. I do have names and numbers if needed. Thank you.

I have had DirecTV for a year and a half and now I have a problem with my DVR. The DVR picture flashes, it goes black and comes back on. I can't watch HBO at all or any channels in the 500's. They don't come in at all. I get a message that states my TV does not support this program's content protection and then there is an ext 900. I called and talked to a tech who had me do a self-test on the box and the test came back failed. So I gave him that code and he told me the hard drive was bad. Next, I got the if I purchase the protection plan, they will send me a new DVR box for no charge. I don't need the protection plan for a stupid DVR box. That is their box I leased from them, their problem.

My husband and I moved to a new home and signed up for a bundle with AT&T, which included phone, internet and DirecTV. It was very cumbersome to get these items activated and customer service was very inefficient. Once we finally had the service, we realized after one day of service, that it was not the quality we were promised and cancelled the service. We were led to believe by AT&T that we had 3 days to terminate without fee.

I had service with DirecTV since December. I sent my payments in the first of each month because that's when my husband gets his Social Security. I sent a payment in of $73.00 on May first by mail, like I always do. I called and confirmed that I sent this payment in by check, like before. I had service and watched the Hallmark Channel last night. I went out of town today and recently got home, and my service is off. I called and spoke with an agent who told me that they turned it off because they did not get the payment within five business days. I mailed the check in on Tuesday afternoon, so it would have left town on Wednesday morning. From Wednesday to next Tuesday would be five business days and if they gave me that much time, like they were supposed to, they will get the check.

This has been an ongoing lopsided communication. I became aware of unsubstantiated charges from Nationwide Credit, Inc. DirecTV has disregarded my letter(s) of 10/8/2011 and 11/18/2011. DirecTV was always paid on time, in full by check accompanied with their monthly statements. DirecTV is now wrongfully claiming that there is a balance of $146.03 for movie rentals 4-5 years ago. My account history will support that renting movies was not my pattern. In fact, I can't recall any time that I would have rented a movie for DirecTV. Redbox, Netflix, yes, but not, DirecTV. My account history will show that all monthly bills were paid on time and in full, always.

Nearly each month, my bill goes up, requiring a call to DirecTV where they offer some form of additional discount which doesn't cover the month I was overbilled. What a scam!

We've returned their old equipment as we've upgraded with DirecTV this year but soon received a bill for a boxing PPV dated way back in Sept. 2008 (loyal customer). As we tried to clarify, we were told to write to a Colorado address stating our position on this charge but sadly, we received a collection letter (05022012) from an outfit in Iowa. I called them thereafter regarding this collection requesting to speak to someone that can make or provide a medium for resolution but was met with the same response, namely, that we can write to a Colorado address stating our position. However, I told the operator (she wouldn't give her operator no.) that we have sent our letter to the same group but her response was, "You can certainly try again if you like, but I'm sure they'll reject it again."

I too am a DirecTV customer. The channels are always on the move. Don't waste your time on favorites, they move. The FCC had made it illegal for loud commercials, but DTV still blows us out of the house and provides audio for the main program that requires full volume to hear.

My husband and I were in a temporary rental home and decided we needed better internet and possible TV service. I found that CenturyLink was available in the area and called them to find out about their internet and TV packages. CL's internet was bundled with DirecTV, which seemed fine at the time. The representative for CenturyLink stated that there was no contract for CenturyLink, which was perfect for our temporary situation. However, there was no mention of DirecTV’s 24-month commitment, so I made the assumption - wrongly - that the same held true for DirecTV. Not so. I was not made aware of the 24-month commitment until after I received a "welcome package" from DirecTV whereupon the 24-month contract was stipulated.

I opened an account with DirecTV in early 2009. I decided to cancel services in May of 2011 due to rising cost and inadequate service. Everything was fine until I received a call from a man representing DirecTV in November of 2011. He said they had received my receiver and equipment and after review, I owed an additional $102.48 for past due and unpaid movies. I felt this was strange because my account was always paid in full and a list of movies was on my statements every month. I asked for a final bill on the movies in question and to this day I never received one.

We can block channel content with the parental ratings option and you can block any channel you want. I was surfing the channels and even though I have all the right content blockers when a show selling adult bedroom toys came on. I called DirecTV, they said they are not responsible for infomercial content and these channels do not have a channel rating. If you're not careful, your kids can stumble onto this stuff without your password protection. I'm not happy!

Check your billing, they are trying to raise your rates again. This time, it's about $4.20/month. This came in conjunction with them dropping Ch 308 in February from our programming (oh, but we can upgrade for $5.00/month to get it back on. As well, you will be adding other channels too! We were told). We emailed them back, no we do not want other channels too. Besides, you are already attempting to charge us more. We have emailed them at least 4 times on this matter and when I mentioned something about a pinhead director, we haven't heard back from them at all and are waiting on the billing for this month to see if they have at least dropped the extra charges. I also told them they left their equipment in our yard (no reply on this either). Our attorney is working on a settlement fee for storage and they will get a bill for storage of it! One of the neighbors (there are only 3 homes out here) recently dumped DirecTV and changed networks. We all will be joining them shortly and possibly splitting the bill! The prices are getting out of hand!

In fairness to DirecTV, I am posting this follow-up to my earlier complaint. After two phone calls, six emails and several references to my Consumer Affairs complaint, DirecTV has agreed to remove the PPV fight charge from over four years ago from our now closed account. I do appreciate them finally doing the right thing, persistence pays off! However, I think their PPV charge policy needs some serious review. According to them, they cannot bill a PPV movie/sporting event, etc. at the time it was ordered unless your receiver is hooked up to your phone line. In our case, their tech hooked up the receiver. Why did he not connect it to the phone line? Billing someone after the fact is a terrible business practice.

DirecTV employees are all liars. They lie to get you to switch, then when you switch and get your bill, look out. I cancelled, then I called to make arrangements to pay in two payments. They did not honor the arrangement. They went in my account and took what they wanted. In case you don't know, DirecTV, that is stealing. I will never ever subscribe to DirecTV again nor would I ever advise someone else to subscribe. DirecTV is very fraudulent. I would like to get a class action going if anyone is game.

I have had DirecTV for years and have had billing problems off and on, but this one tops it. They closed out my account after my two year contract and I paid my final bill. Then 3 months later, I got a bill that we owe them for movies from 2 years ago. How can they even charge something like that? I told them that they could charge me for 5 years ago also, right! Who is stopping them and where is the proof? Because they said it was on the access card? I think that's a bunch of crap!

We signed up with DirecTV in August of 2011. We were told by the rep who signed us up that our cost would be $48.13 for the first year (due to rebates being applied) and $64.13 for the next year (due to rebates as well). We were charged almost $80.00 for our first month. When I called and asked why, the company told me that we had to file the rebates online before the installation of the satellite in order to get that pricing. I told them that the sales rep said he would file them for us and we did not have to worry about that. Apparently, he did not do that, so I filed them that day. They assured me that they would honor the agreed upon price for the full year and we would have an additional month added on to the end of the first year for the $48.13.

We signed up for DirecTV with the understanding that we would get local channels. The brochure specifically states that we get local channels. The installer informed us that, "No, DirecTV does not provide local channels." Evidently, they do provide east and west coast channels at separate cost. This does not mean local channels to us. As far as we are concerned, it is false advertising. I'm sure DirecTV's lawyers have "fixed" things so that this is legal. It may be legal but as far as we are concerned, it is amoral, unethical, and a gross misrepresentation. Also, we got this deal through Sam's Club, so as far as we are concerned, they are equally guilty. The brochure, as was given us, did not explain what they meant by local channels, and the rep at Sam's did not either. We are not happy with Sam's or DirecTV, but it has been resolved since DirecTV promised to cancel and refund our money.

At the time of installation, we asked about an additional room added on in the near future and were told that it would not be a problem, that it would only be an additional $6 per month charge. That is what the person on the phone told me. When the tech showed up, he told me the same thing and at that time, I asked him what the service charge would be. He said that because I chose to carry the insurance, it would cover it. Now, I want to add the room and they are telling me that there will be a $199 up front charge. This is definitely not what they told me to begin with. I would appreciate someone with authority to contact me.

For the last year, the company has been filling my mail box with junk mail solicitations. I have never been a customer of theirs and never will be. I have written to them and told them to stop sending me mail. They send mail to my home and my Post Office Box. I have filed a complaint with the Better Business Bureau. They continue to send me junk mail. What else can I do?

I let DirecTV service laps due to lack of funds (unemployment). Prior to returning their receiver, they took $486 out of my checking account without notification or warning. They received their unit a few days later and are supposed to be crediting $286. I never gave them permission nor signed anything allowing them to go into our account. This is causing major repercussions.

When I attempted to sign up as a new customer on April 11, 2012, I was informed of an existing account in another city. It was under my name, and in collections for non-payment for the amount of $700. I submitted documentation as proof of my residency, and 3 days later, was informed that it was denied due to the fact that, "How do we know you did not let them use your information to open up this account". Furthermore, that my installation payment was going towards my delinquent account! Why would I compromise my credit, when I've being so responsible with my finances? I begged them to check my credit report, to show them my excellent credit history, and mentioned that on March 31, I purchased a car, and my score was 860. I've never been spoken to in such accusatory and intimidating manner and what makes me feel truly saddened, hurt and scared is that now, I am left to prove my innocence for something that has the potential to ruin my credit, invest my time and money!

We received charges in December claiming to have watched 7 children's movies and more than 8 adult movies at the same day and at almost the same time. When I called them about the charges, they have just explained that we need a password so no one can watch pay per view without entering the password. We are angry and humiliated, but we have paid the charges. After disconnecting our account in January and paid all the remaining bills, another bill came in April claiming that they have forgotten to add those charges on our December bill. That is when I started to raise my suspicion and decided to file a report and have everybody see that they are not the only one. We need to raise awareness to everyone. To keep your mouth shut will only benefit DirecTV for their wrongdoing.

We had been very satisfied customers of DirecTV for many years. A few months ago, we decided to cancel out service, not because of dissatisfaction, but simply because of a better deal that had to do with phone service, not TV. When we called to cancel, not only were we charged an $80 fee because we had recently accepted a DVR upgrade, but we were also "guilted" by the person on the phone for leaving their company. After we paid the $173 'final' bill, we received an email saying we still owed approximately $55. When I went to the website, I saw that we had been charged for a PPV UFC fight (something that no one in our house would ever order) & that the charge happened over a month after our account was closed.

Misrepresentation by sales representative - I received a promotion offer offering discounts including the "entertainment package at $24.99 per month and free installation in 4 rooms". I called the 800 number on March 20, 2012 and told the representative my only desire was to have the golf channel. It is offered in a more expensive package. The sales representative told me I could have it as an a la carte channel for an additional $6.00 per month. I also needed a 5th HD receiver. The representative stated that the 5th HD would cost $20.00 and to receive these two services, I would need to call sales support as soon as I registered for my rebate. He also stated my charges (after credits and rebates) would be $42.99 per month for the first 10 months of my contract, $52.99 for months 11 and 12. And for years 2-4, the monthly charges would be $62.99.

I've been a customer of DirecTV for many years and am satisfied with their service overall. My beef is with the DirecTV Cinema promotions they are offering on both their website and in the customer statements. In two cases, they advertised bill credits for ordering DirecTV movies (pay-per-view). The promo in March 2012 prominently displayed on their website homepage was for credit back for two movies: one for $4.99 and one for $5.99, and a promo in April was for bill credit for one movie valued at $4.99.

The same thing just happened to me. Very suspicious that prior to the 90 days, I asked why my bill was so high and why I wasn't getting the promotional rate. The person didn't know and would have someone call me, who never did. Now that the 90 days are past, magically it was the first idea. “Did you go online and submit for your rebates," I was asked. Huh? Do what? And the company has set things up so nobody you talk to has the ability to set things right. This is obviously a money maker for them. Every person I talked to acted like this hardly ever happened, yet all knew exactly where it supposedly told me in some piece of paper that I had to take this action.