DIRECTV Reviews

Not good, my phone number kept bringing up someone's old account. Representative stopped all that. Used my other number and did credit check. I was good to go. Called back to check on time. Excellent service again.

Change time of installation - Very good help.

Initial call was very unprofessional; however, return call was outstanding. I am hoping to have a great experience once AT&T and DirecTV are combined.

NFL free for the year sold me on switching back to Directv. I had directv in 2000 and I loved it.

Techs were great and didn't leave until certain everything was functioning properly, and I was satisfied.

Customer service was excellent.

I was very satisfied.

Everything with DirecTV went great. I will recommend to everyone. Thank you.

Didn't have tv the first time they came to hook up. Just took one call and they came the next day to hook service up.

I received great service.

Great customer service.

Good Customer Service. They were helpful!

DirecTV rep was very polite and helped me out with the problem I encountered on ordering online.

I would highly recommend DirecTV and its partner Hughes Network for the ease of ordering TV and Internet services and for keeping me fully informed each step of the way for installation.

Contact was fast and resolved fast.

Best installer we have ever had. He was neat, explained everything and very professional. Great guy.

Best customer service experience in a very long time.

I was very satisfied with my Sales rep & even more so with Xavier, the bundling rep I had. However, I was on the phone for over an hour just trying to get new service. I was transferred 4 times in trying to get to a bundling rep. It was frustrating.

I signed up with DirecTV in February 2015. I did not purchase with the sales person the first time we met because I wanted to bring the current services I had with Comcast. I wanted to make sure the packages they were offering were comparable to what I currently had with Comcast. We received program by program and the salesperson showed me what I would get that was what I had with Comcast. DirecTV was running a special and I would receive a $200.00 sign on incentive.

We got a new TV and changed service, equipment, etc to work with new TV.

I was very happy with the customer service & service tech. My only complaint is that I expressed the importance of receiving a phone call from the tech when he was on his way so I could give further directions. I called customer service twice that morning to ensure the same thing. Luckily I gave instructions at the front gate for him because he didn't call. He said he didn't read the notes on my acct. This could have ended very frustrating. Again, he gave great service & everything turned out great, but more importance should be placed on the notes on our acct.

Former customer, glad to return.

Installer were very informative.

Accurate at their job, very hopeful with questions and with the pricing and help us to the fullest. I would recommend to family and friends most definitely and they are very quick to get a answer in a timely manner. ALL the representative we spoke to were very good at these, sold.

I called with a question regarding my new Genie and my new 4k TV. The call was answered promptly and my questions were answered.

Order cancellation due to the following apartment requirement: $250.00 Deposit. Additional liability insurance in addition to the basic apt Ins.

Very happy with the service.

Very pleasant and well-informed representative.

I called because I was unsure about Lifeshield, which I had never heard about, and knew I had this on my account because the rep insisted I get it and try it.

I am satisfied with my service so far.

The tech and sales rep was excellent.

Fantastic recovery. Patient and considerate. Near perfect communication of services from sales reps. Installer was very polite and well dressed (Much better than what I got from Hughesnet).

Love it. Easy to work and record any movie or tv show. I would recommend the service to anyone.

Called Verizon for $79.00 deal for my son. At no time did the woman from Verizon say it was DirecTV. My son lives in an apartment and we don't know if can place a dish on the building. So I called DirecTV and they were very helpful in cancelling the order. My son is going to ask his landlord if he can have a dish place on the building. The person I spoke with was very helpful and knew what he was talking about.

This is our second Directv account. We have service at our home in Arkansas as well as our home in Hattiesburg. Everyone we deal with is always helpful and friendly.

I truly appreciate the way the CSR handled things. They were very nice and ensured I was pleased with my services. The only thing I didn't like is the fact that upfront I was not told that I would have to pay a extra deposit for Internet service.

He was very courteous, patience and friendly.

I would like to take this opportunity to praise Clarissa from Ohio. She is the definition of quality and professionalism.

I had a wonderful experience with all of the representatives of DIRECTV.

I would just like to say thank you DirecTV for me losing my cable and saving money.

Everything went as promised with pleasant people.

Was excellent. The person was very professional and handled my issues with expediency.

The install Kyle, tech #** handled the install with a professional attitude. Very good.

Unfortunately my family was not able to get signal at our new home. I know this is not DirecTV's fault. The technician tried his best and the customer service representative was very helpful and understanding. I had to cancel the service. I am devastated that I had to move on to a different tv service. I was looking forward to using DirecTV. I was given such a great package/deal.

Very helpful. Super easy to place order.

I am very pleased so far with the DirecTV staff (Josh) who answered my questions, signed me up, and then (Jennifer) who corrected the spelling of my name. Everyone else I know speaks very highly of the service as well. I haven't had time to read through all the emails I've received but I hope to finish before the installation takes place next week. So far, I'm very impressed with DirecTV.

I was treated very respectfully by everyone that I spoke with on the phone at all times. Also the gentleman that came and installed our service was very respectful to us and our children. Very polite and fast. Couldn't say anything bad.

DirecTV rocks. Great customer service.

I'm ready to have new service and more movie channels at a lower cost. I hope all goes well.

Great Customer Service.

From the initial purchase at the AT&T store (with John). To speaking with a rep on the phone (Gary) to the tech, (Robert) that did the installation, overall a terrific and uneventful experience. Would definitely recommend DirecTV service!

I ordered DirecTV and got 200 channels. Well, I didn't know that this package consisted of 5 QVC, a channel Dyson vs Shark and Mexican channels, music channels w/out a picture. So after 24 hours I called to cancel out and was told I had to pay $480 to break the contract. I thought that I had at least 10 days... no... you have a grace period on everything else you get... if not satisfied return it... so I thought the same thing applied here. Boy was I wrong. I am 73 and on a fixed income and feel like I was robbed... DirecTV is a rip-off. You should be able to cancel within 10 days if you don't like it and not be charged.

Reception is fantastic, instantaneous, and affordable. Why did I wait to do this?

It was a very nice experience.

I was trying to add internet in Miami, FL. for 14.95. The last person that I talked to was excellent. Thanks.

Once we had another tech come out, he was amazing! He handled everything quickly and carefully and had our service going in no time. He was thorough and informative and quite helpful.

Wish we could fast forward on demand. :/

James was the most courteous and informative individual I have had the pleasure of speaking with. His gracing me with his good spirit and immaculate people skills left me speechless.

I would recommend DIRECTV to my friends.

The girl who got my order changed to what I wanted-- she was very helpful and professional. The first kid who placed my initial order is either hard of hearing or just an idiot.

Hoping to have no more issues. Will be calling back to find out about different channel set up.

Unless you plan on doubling your bill for worthless TV and slow internet, do not use Directv and CenturyLink. It looks great and all the discounts make sense, but after 12 months both companies practically double your bill. For example, I started off paying about $55 for Directv and $35 for CenturyLink internet. Not bad for the package and it made sense since Suddenlink charged the same price for less channels and slower internet.

I am just so glad to be with your satellite service again!!! When I was with you before. I did not like your programming. Old underground electrical in the area I live in was the problem. Made AT&T Uverse HELL! So I am looking forward to NO TILING OF PICTURES often and NO LOST SIGNALS ALL THE TIME regardless how many times equipment was changed OUT.

Customer service assisted with resolving an issue with our bundle package.

Fast and complete service.

I called up just to ask a question about my order and the sales rep was very helpful about getting my order just right for me. I had DIRECTV in the past but had to get rid of it because when I was living cannot have a satellite dish but now I bought a home I'm glad to have you guys back!! Great customer service. Great prices. Great product!!! DIRECTV customer for life.

He was excellent!!!

We are very happy with our service and how efficient the tech was that got our services set up and started. We would definitely recommend DirecTV to others!

Representative Mike, whom I chatted with online, worked with me for over 2 hours to resolve the issue with your sign up page online. Very happy with the service I received. Gentleman, Daniel **, who installed the equipment was very knowledgeable. We learned a lot from this gentleman.

Service so far has been great from initial sign up, to customer service phone for explanation of service to the installation and follow up call next day with a problem. Satisfied so far.

As for the technician he was very good in explaining ALL the features on the remote control and how to use it. He was very intelligent and hook me up on about as fast as he could. He was very kind, happy fellow. I'll say as your employee you Directv are very lucky he was very professional in selling and hooking up your product. I would be very proud of him being a big part of the Directv FAMILY! I would recommend him always!

Very good customer service, good knowledge of packages, friendly rep, patient. Relatively quick time to get service started.

Customer experience was wonderful.

The rep was very helpful, kind and patient. He answered all my questions.

I make several calls to make sure all my questions were answered properly with consistency. The professionalism of Customer Service met my expectations.

Ashley did an excellent job of taking care of my business.

DirecTV Reps made me feel very comfortable, I wasn't afraid to ask questions or ask them to explain everything in detail without feeling stupid. They seem to really care for the consumers.

Telephone guy was great.

I called to request setting up new service at our new location, then had to cancel due to no clear view for the receiver dish on the property.

Just wish salesmen told me what my bill will be after a year & also sold me the package comparable to the package I had at Dish. I had 200 channels. Now, I have 170. Missing some of my favorite shows. Appreciate free movie channels don't really need NFL ticket.

Installation- Quick and friendly.

I got great service and a great price. I will recommend to anyone who needs service.

Satisfied customer. Thank you.

Representatives were very personable and answered all my questions.

All I wanted to do was to have the install tech to come to the correct address and I had to make 4 different calls to get what I wanted. The last rep I talked to was very helpful and supportive and I actually got bumped up in the schedule from 1-3 to 9 am.

I'd rate the company service team 5 STARS because I haven't had any issues with having to change my installation appointment twice, thanks to their help.

My experience with directv from applying to installations was such a pleasure. Everyone played a part with a simple installation.

I ordered service with you guys yesterday and the representative was very pleasant and clear on telling me about all the services you guys offer. I am looking forward to being an DirecTV customer for years to come and am very happy that I made the switch to you all.

Our service was really good. Greg ** was a great help and did everything he could to answer any questions and help us in every way. He did a great job with getting us set up and was friendly. I would recommend him to everyone.

Will have my DirecTV hooked up soon.

Awesome sales rep named Chris.

Both women I talked to were knowledgeable and friendly.

Took more than 9 customer representative to take care of issue.

Every aspect was efficient & courteous.

Great customer service and very pleasant to talk to.

The staff was very helpful and friendly. All concerns were answered and even was given information pertaining to questions I did not ask, but needed knowledge of. Thanks!

Great experience. Very polite and nice.

Initial contact, installation, question after installation handled promptly.

I never had such of great experience and also I felt what asked for I got it.

Everyone worked with professionalism and extreme courtesy. To the point, but still made me feel as if I've known them for years. Very relaxing.

I have only been able to enjoy it one day. Put my husband in hospital. Have had it before but moved and Medicom was in new house so we stayed with it. I enjoy DirecTV but do not like the fact that if it rains you lose your picture. Plus the prices kept going up. That is my only two complaints. Locked in for a year.

Took the time explaining everything. Very helpful.

I was not understanding my estimated future bill. CSR explained that friend discount takes 6-8 weeks for $10.00 to be applied. The first CSR may have stated that, but I didn't hear it because they spoke too fast for me.

Customer service is always great whenever I call.

Ordered AT&T internet with my DirecTV order but the order didn't get placed. So now I have to wait another week to get my internet.

Excellent service, answered all questions, was very courteous, and easy to work with.

I got installed on a Sunday, later that day the service went out. I called and they could not fix it over the phone and told me that they couldn't get anyone out to my house until the following Thursday, so the first five days of service, I actually had no service. I was then told that if I had an iPad or tablet that I could download the Directv app and watch a few channels. I thought he was joking but he wasn't. Later that week while waiting to get my service fixed while mowing my yard I got something caught in the mower so I turned it off and much to my surprise I had ran over some extra cable that the technician had left in my yard.

No issue. Very polite and professional.

Very pleased with the phone service and look forward to having DirecTV as our local TV service.

He was very informative before and after the installation of our DirecTV. He was even kind enough to leave his cell phone number if I had any questions or problems. Thank you David from Champaign, IL.

The customer service rep was very helpful. The salesperson was good but needed more knowledge of things.

It was a great call once I got a hold of someone but it was bad initially.

The dish was installed on my new construction and nailed into my roof. They did not use a platform. They came out to relocate the dish and put it back on my roof without my permission. After I paid to have the damage fixed, they have refused to acknowledge my claims and will not provide paperwork.

I had a wonderful experience and is very pleased.

Never have I encountered a nicer more helpful group of people in any other company within their industry..!

I signed up to get EXEDE internet, and asked to make sure that my tv BUNDLE was NOT INSTALLED until after the internet, so if internet wasn't able to be installed, I would not change to DIRECTV.. But, guess what, even after asking and being told 10 times or more, this would not happen, and that I could cancel if it did, I'M STUCK with the DirecTV, a company I never even called and invited into my home. These people are a joke, they are only concerned with the money, and don't give a crap about the service or the customer. My service was set up poorly, and does not work well at all. The FREE service does not work period. However, my bill is 70 per month, and went up this 2nd month already, not sure why. So how can it be free?

My installer was a great person.

EVERYONE was knowledgeable and friendly!

From the beginning I've been happy with everything. Everyone has been helpful and friendly. This morning my husband talked to a gentleman about upgrading our service. We had a small problem with the upgrade. I called back and got someone else who was very helpful and took care of the problem. Everyone has been very nice. The gentleman who came out to our house to set it up was very nice and helpful. It's been a pleasure working with everyone.

Respectful and nice service. Very helpful.

Great customer service.. & great TV channels. Definitely a place to call.

Very pleased so far with Customer Service & Robert who installed our equipment.

Excellent service. I am very satisfied with this. I will definitely recommend to a friend in the future. Great channels, helpful staff that knows what they are doing. Liked the set up and everything. I would tell a friend about how great it was

I cannot express my good feelings for your people. They do a great job. Thanks.

I was unable to have your DirecTV installed because of one lousy tree. You would think that as long as you guys have been in the business you could figure out how to get around issues like that?! But just for future reference I will most likely go with DirecTV when I move to a new place.

Best TV provider around! Customer service is awesome. I do think there should be more organization as far as coming to hook stuff up the initial day the customer was told but other than that it's great!

Very good company and great service. Would recommend them to anyone. My service man was Ted. He was very professional and explained everything in terms for me to understand.

Customer service and my install representative were both polite and went above and beyond to keep me satisfied.

I liked DIRECTV and would tell anybody to get you guys for their service.

I had a very positive experience. Everyone was so nice and pleasant. Very helpful. Thanks.

Very happy with my service.

Sales - Great. Service - Great. Installation - Awesome Picture.

Travis did a great job hooking the cables up and was very efficient!

Overall, I am very happy with the order/contract that I have in place with DirecTV. Thank you for such a gracious plan.

The technician did a great job. Thanks to Javier **.

When I initially signed up I had an installation date that I was happy with. Next day I received an email that asked me to select an installation date. Called DirecTV and the nice person that helped me resolved the problem and I was scheduled for the next day (also a date that I was happy with).

I was referred to DirecTV by my sister. Called for help to claim $100 discount towards her account and my own... The DirecTV rep I spoke to on the phone was very helpful and excelled in customer service. Also installation process met expectations. Thanks.

The service rendered was excellent.

Making sure I receive the best TV access for the cost.

Install technician was on time, phoned just prior to arrival, and completed the installation in the allotted time frame. Following successful testing of all 4 televisions, installer provided helpful hints on the new features of using the remote control device. Service Center kept us up-to-date on installation date and time.

When discussing all the money I would save by switching to DirecTV... the sales rep used the special pricing x 24 to get a great number. When I got the confirmation email, I looked at the pricing and noticed that the pricing was for 12 months and it would increase $43 after 12 months... this is $500 over the number I was promised. After I called customer service to inquire... and was told yes it really would increase after 12 months, and there was nothing that could be done... that is just the way it is... I cancelled the order.

Had a pleasant experience with hooking up with DirecTV. A service representative HAS NOT been out yet, but I feel confident there will not be any problems.

I would recommend DIRECTV to any & everyone... The service is great and also cheaper. Never a long wait for customer service nor is there a hassle to get a problem fix. They do their best professionally and respectfully. DIRECTV IS THE BEST!

Excellent customer service. I never have a problem. They resolve any issue by phone.

Easy order experience. But have not received equipment in mail yet and install is for Friday July 10, 2015 between 12pm-4pm.

So far I am satisfied. Looking forward to installation tomorrow, 6/10/15.

Customer service was great, very nice and polite both time I called... Thank You Very Much.

Both the online reps and the reps I talked to on the phone were very knowledgeable and helpful.

Very pleased with my first dealings with DirecTV and its staff!

Great experience with my call today. Extremely happy so far after making the switch from Dish Network. Keep it up. Thanks!