DIRECTV Reviews

After being misled by the Duke power team, the Directv team corrected some issues and gave me truthful information. They were very understanding and I gained confidence in Directv. Thank you.

Was trying to delete Cox cable due to pricing but they have the only service in my area so I signed with DIRECTV and later found that cox was going to charge a ridiculously amount just for Internet so had to back out of Direct. They understood and it was all painless. If I get another way to obtain Internet I will sign with direct. They have come a long way.

Changed the amount of boxes needed for new install.

Very helpful in getting the additional channel that my wife needed - that was not in the right package that had everything else we needed. We do not watch 220 channels - only watch about 10 channels total - but of course, they are never in the package you need. Jean made this happen for us.

Misrepresentation between DISH and DIRECTV. I have no problem with DIRECTV. I think that it is a great company. I have had DISH for over 3 years and was under the impression that the sales rep was upgrading my DISH service. Instead when I got the email that indicated that I was being switched to DIRECTV, I immediately called to cancel. Still waiting for credit to my Amex card!

Didn't have any issue with DirecTV. Great staff that will take care of you. That's all the customer wants with no hidden fees. Thank you for your service.

I had a nice experience with your employees getting and cancelling my order. They were very courteous and helpful...

Customer service rep and service tech installer both provided excellent service.

It took two days, 6 hours on the initial call, and a repeat call on the 7/17 to get across what we were requesting for service with DirecTV.

I called to cancel my services. The DIRECTV staff was very kind, able to help me resolve my problem. Provided me with all the information I needed and was not pushy. It was a very pleasant experience!

I must say DirecTV customer service reps are a million times better than my experience with my last cable company. Keep up the good work. I am at peace and happy with my dealings with my new service, DirecTV. The technician was terrific too!

First off, I'd like to state I am extremely sad and disappointed I am not able to be a DIRECTV customer due to a line of sight not being found. Every single service rep and tech I came in contact with while trying to establish service was wonderful. Sheri, Valerie, and George were the sales reps I talked to, and each one was personable and competent. No one ever got annoyed with my questions and each one did something above and beyond to make my experience great. Jonathan and Tom were my tech and second opinion tech. Both were professional and pleasant. I am extremely pleased with the service DIRECTV provided to me. I absolutely would have been a life long customer if it hadn't been for the stupid trees in/around my yard and neighborhood.

Sales rep pretty much had all the answers to the questions I had. Although, he did tell me that Fios was available (after checking with someone and advising him I was told it was not). I assumed I would be getting Fios internet but after speaking with Verizon was told it was not available.

I don't have the same hours. I can't get this package to PO to send it back. They refused to meet me half-way. Their technicians are very irresponsible. They damaged someone else's product. They refuse to help get the equipment back to them. Their satellite system sucks. Froze in first 5 minutes. I will never have them again. They threatened me!!

Serviceman was very professional. Still trying to understand remote, LOL.

They answer the phone quickly and were very helpful and quick to answer my request.

Spelling error on order. I had no problem getting this corrected. The spelling was corrected.

Technician was on time and was so wonder and professional!

I just needed clarification on some the requirements to be a customer with DIRECTV. I was just surprised how in depth some of the regulations were and the person I talked with helped me to feel better about everything.

Customer service was excellent when setting up my DirecTV service. She was knowledgeable and professional and politely answered all of my questions even though she was having computer issues that day.

My rep was very nice and helped me change my install date. She advised me on what will happen when the date comes and what to expect if I need to change my date again. She helped me count how many boxes I would need and the difference in price if need change. She also made sure I was ok with price at the end and if I had any additional questions.

Service rep was very helpful. I felt he knew what he was doing and put us at ease with the installation.

At first has issues with my payment but was resolved.

Super! Now I will see if that changes after a while -- how they treat customers after they have had it for a while.

Follow up installation questions - Overall great experience and Customer service so far.

I like you guys so far!!

I have been with DirecTV for over 10 years and it does not pay to be a longtime customer! I stopped receiving reception on some channels and none of my HD channels were working for over 2 months. Numerous calls with DirecTV with them pushing a protection plan so I didn't have to be charged for a service call at every contact didn't solve the problem. When I stated I would leave, a repairman was sent out free of charge and my channels were working for 1 hour. He did say that my box might be the issue and be prepared to get a new one.

Chris, was very friendly and helpful, very nice person.

Your rep needs to have a better venue to sell your product.

DIRECTV was outstanding in helping me fix the problem.

I was able to get install appt fairly quick. Install went smooth. He explained features and how remote works & available options I had. Install didn't take too long and he was on his way.

If I had, had more time on my hands to work with I think I could have talked my partner into DirecTV. But for now we are committed to AT&T for another term.

Very pleasant and helpful.

They made it easy. Got a great deal in price and installer was very friendly and professional and love my channels!

The installer was terrific. He was very knowledgeable, courteous, and efficient in setting up the equipment. The TV picture quality is superb!! There are a lot of channels to choose from. Only had one day. Love it so far and can't wait for football season (NFL Ticket)!!!

Ordering DIRECTV was not as enjoyable as it could have been. The call to Customer Service was enjoyable and very helpful as it should be. The lady was trained very good.

Installer knew exactly what and where to install product and took care of a couple possible issues from appearing down the road. Was very helpful.

Sale people assured me that I can get the S.F. Bay area package in the mountains above Sonora Ca. Long Barn Ca. 95335 with Bay area Channels. Talk to a Manager - said only get the package in the Zip Code that the Cabin is. We use the cabin only about 15 times a year. DirecTV misrepresentation of the whole Sale was very disappointing. I will say the picture on our new 50" TV is sharpest picture I've ever seen. I had one woman even go over the Bay area what I would get. And line by line the cost, she was right on. I would Love to get call ** from upper Manager. Thank you for your time.

The representative provided excellent service when helping me resolve an issue with an order made for AT&T internet services via bundle packaging.

I had a very favorable experience with DirecTV. I would tell a friend about their service.

I had a very good experience with all the people that I talked to. And the very nice gentleman that came out to the house to hook up my TVs, he was the best. Very friendly and knew what he was doing.

We had a great experience with DirecTV and would recommend to anyone!

Got a great pkg for a great price.

The customer service rep online was very helpful and was able to understand my questions and answer them to my satisfaction.

Person I spoke with was very polite and most helpful.

I was not informed that if the dish was not mounted on top of my residence there would be a $75.00 charge to mount it in my yard on a steel post. I did not want it on the top of my home. Me and the service technician worked it out and I was very satisfied with him and his work.

Commended service. Great. Awesome. Attentive.

We signed up for DIRECTV. Was told to call AT&T for internet and phone but in Connecticut AT&T does not do this any longer. When we tried buying these two products from another vendor along with DIRECTV the price was too high for us, being that we are on a fixed income. Thank you.

Again, as I have repeated more than once in this survey, your staff are at the top of the line when it comes to knowledge. I thank you for your service and am sure we will thoroughly enjoy our new T.V. provider and the service you offer.

Because we live on a fixed income (Social Security), we encountered a situation after we applied for DIRECTV that precluded our continuing our service. We like Direct, and if things improve at some point in the future, we would like to return. Thank you for understanding.

I remarried, we opened an account in husband's name, as you would not offer me the same special rates if I moved my service.

Everyone I talked to with DIRECTV was very helpful and extremely patient with all my questions. I am new to the satellite world and they made me feel welcome. I will definitely recommend directv in the future.

Our technician who placed the equipment, he was wonderful. Very kind and thorough. 10s all around.

The technician and his trainer are currently here. Excellent service by both. Very respectful and knowledgeable.

I just started a new account with DirecTV. Installation was handled professionally and accurately. When I needed to get my account number for creating an account online they were very helpful and skilled. Overall I would say they did extremely well.

My 2 year contract was up when I had a receiver go bad. They sent me a new one. They kept charging me monthly for the broken one. Also, they put me in another 24 month contract which I didn't realize or approve.

I'm loving my new DirecTV.

I needed to change date for installation and the service rep. took care of that. He was a little too chatty asking about favorite football team, etc. Mostly I just want efficient, quick service on the phone, not a lot of extra talk. That would be my recommendation - keep it simple, professional and expedient.

Great interaction with representative and great follow-through by company with emails regarding installation and services.

Everyone has been very professional. Only improvement item I recommend is: Improve the unreliable phone contact w/ Sam's Club DirecTV. I held 3x at 11 mins each… and was disconnected every time. Installer said that happens all the time w/ Sam's Club DirecTV CS #.

Awesome and helpful people!

Was happy and satisfied with my representatives. If only the service your company offers were available in my area I would be ecstatic. I hope to have your service in the future when I am located in your range.

Representative was very informative and helpful.

Installation was on-time, all agents and representatives were courteous, and I was informed at all times of the procedures in progress. And I am very happy with the service I received.

I had some issues with only one rep, I took the last customer service rep, to answer and fix the problem I was having because of miscommunication or lack of info. Everybody else, installer, sales rep and customer service have been great!!

Very happy with our decision to switch to DirecTV.

We are happy to take the advice from Laura & Tom ** who live at ** as we are buying their home. They told us all about the good service that you have and how well the TV stations are and such. So hope that they get credit for telling us about you, so far we are very happy with your company. Thank you.

Although the initial order of service was more time consuming than I had expected, the customer service rep was knowledgeable and helpful in assisting me with choosing the package that would better fit my family's needs. The field tech, Daniel, arrived when he said he would, was very knowledgeable about the equipment, installed the equipment we had ordered and explained each function. He was courteous and upbeat and seemed to enjoy his job... which is rare these days. He did an awesome job! Being a first time customer of any satellite company provider, overall I am very satisfied with the entire Directv experience.

I had the best customer service rep EVER. Never have I worked with such a friendly helpful person.

I'm thinking it may be a good idea to have a tree pruning/removal service that can work with your company for those would be clients that have a line of sight issue to overcome. Not necessarily FREE, but cheaper to the client through subsidies?

Horrible service. I moved and it's been over a month and still haven't been able to get them to transfer the service even though they keep on charging me monthly when I can't even watch any tv. They charged me $150 just to transfer the service, tech showed up on 7/9/15 and said he couldn't get any signal. He told me that he would cancel the service himself but didn't. I called customer service just to confirm and was told that if I wanted to cancel I had to pay over $300 on cancellation fees, when it isn't my fault that I can't get any service. Said that they had to send another tech and will call to schedule the appointment within 24 hrs. It's 7/16/15 and no one called. Meanwhile, they keep on billing. Horrible Service.

While my interaction with DeJuan was great, I can't say that for every one I spoke with. I did have pleasant but long conversations with Charlotte in the SC office and David in the NC office. But I hung up on 3 of your reps because of their rudeness and/or being pushy.

Unfortunately had to cancel order. I was not able to commit to a two year contract.

Just getting started. Setup went well and I'm certain I will be happy with the service and features.

Satisfied. Representative was awesome.

DirecTV agents were helpful, knowledgeable, friendly, and professional even when we had a lot of questions about what we were getting into. Ultimately, my husband made the decision to stay with our current cable provider and even in calling to cancel the installation, I got nothing but friendly and helpful service. I am impressed.

Needed help on getting all the information for hook up.

Thank you guys for your help. Thank you for your informative and pinpoint information about DIRECTV. Look forward to joining your DirecTV family.

The lady again was great. It is too bad on the way to her the other 2 ladies were not nice at all. The computer thing is horrible it should be thrown away.

I originally was looking for the MLB package. Turned out she was able to provide me what I was looking for for the next 3 months. Just perfect for the rest of the baseball season!! Go Yankees... all the way from Oregon!!!

Everyone was helpful and extremely polite! Made this process easy :)

Everyone that I dealt with were very patient and helpful.

Service/sales - Amber did an excellent job!!!

The tech had driven a long way but he was very upbeat and nothing seemed to affect that. Sales had not asked about metal roof so a roof mount was not an option. This made it harder for the tech but he wasn't fazed. He went over all the options available. He was very knowledgeable and professional. He worked with us within guidelines and we were very pleased. Awesome guy!! Best install we've had!!

Customer service very well trained. Thank you!

Called in to simply cancel my free 3 months of HBO, Cinemax, Showtime, Starz. Was on hold 20 minutes before an agent answered. Agent was named Ozzy. I said "I just need to cancel the free movies." He said "Bear with me." Comes back asking me to get a sports pack. I said "Don't need it." He says "Ok your monthly bill is now just 103.79." I said "Not possible. I just signed up and my bill is to stay at 78.99 a month plus I referred 3 friends which is 30.00 a month off so it should be 48.99 plus my tax." He says "I applied your discounts and canceled the movie channels. Now it is 97.99 plus tax and sports fee."

I had a very unpleasant experience with a technician when he lied about knocking on my door (He never did). But when I called customer support I was very frustrated, and they treated me like a real person and understood my complaints. They worked very hard to get me a new appointment asap and a new technician that would be more professional.

I had placed an order with you for satellite internet (Hughesnet) and decided I didn't want it prior to installation. I called you because I had placed the order through you. Your rep gave me the phone number for Hughesnet and was very nice about it.

My calls to DirecTV were professional and very helpful. I dealt with one lovely employee of yours and all my questions were answered and the system was installed the next day by Universal Installations. Everything worked out great.

There was a delay in the installer showing up in the stated time window. When I called, I received a quick response, and everyone one pleasant. The installation was done in a very professional way. I appreciated being given a $50 credit to compensate me for the inconvenience.

Very professional people at DirecTV.

Very knowledgeable sales rep. -- courteous, patient, helpful.

Sales facts presented to me at point of sale were not accurate. Savings were exaggerated. I canceled service.

I was very sad that I had to cancel my services due to the fact that the complex where I lived partnered with a cable company that has bad customer service. Have to have their services in order to receive television and phone service. The agent I spoke with was understanding and was very knowledgeable regarding the products and services. When I move, I'll make sure that I can have satellite services with the provider of my choice and that will be DirecTV.

The installer was superior. Dealing with people on the phone about canceling the internet was bad.

The service from the start to finish was very professional, and lightning. The technicians are very knowledgeable, were able to answer all of my questions, and made suggestions about the service.

I had concerns with bundling internet and TV and they made it easy to understand and broke down the costs. Overall they just made it as easy and painless as possible!

We live in a very difficult area in the country. The only problem I had was my own indecision on the phone and internet. I already know I want DirecTV. It's just a matter of mostly the internet and the phone. We already have internet thru Verizon DSL but it is not adequate for our increasing needs.

The service technician was awesome.

Thank you, very happy all around. I would recommend you to anyone... Feel free to lower my bill. :)

Highly recommend as to the service and will refer to family and friends about the services provided by DirecTV.

I had an issue with AT&T regarding connection to the DirecTV. When I called customer service with DirecTV, the issue was cleared up quickly and with a better outcome for me than was otherwise offered.

I am pleased with how easy it was to order DIRECTV and get it installed. There was no problem with anything. Everybody seemed eager to help in any way they could. The service technician was especially very good. I could tell he was very experienced, and he had the satellite and TVs up and running in a short time with no problems whatsoever.

Investigated DIRECTV to see if I could replace it with cable Comcast. Unfortunately, I could not get out of the Comcast contract. And also, because I needed phone & internet. You bundle with Verizon who does not have FiberOptics in my area and would have to install all new phone lines which would be another expense. Therefore, I had to cancel DIRECTV and stay with Comcast for the rest of my contract.

My experience so far is positive. The representatives have been polite and helpful as well as the technician who came to install my DVR and dish equipment. So that is why I give a five-star review.

Customer service in canceling your service was great. We canceled your service because the sales rep misrepresented the channels you were able to provide, specifically AWE network, which we get on U-verse now. If you pick up that network, we would consider DirecTV.

Original call did not schedule install correctly. Thank you for fixing it and compensating so quickly.

The only thing I would comment on is I think you could do a better job of discounting packages for clients, like me, who have DirecTV in multiple homes.

Nicole and David made my experience an outstanding and happy experience. The respectful and responsive and quick way of answering ALL my questions with VERY genuine care and respectful response to me so that I felt like they were really ok - interested in making me happy and satisfied that my issues were ALL taken care of, and installation instructions would be handled the way I wanted. Nicole and David are the BEST!!!

I really like to have DIRECTV in my home but I can't for some reason. I really recommended Directv to others. I appreciated the time you gave me to resolution my problem. I appreciated the customer service attention and the fast time take to resolution my concerns. I really appreciated the feedback you gave for my problem. Thanks.

Easy, simple. Order placing - no hassles, no B.S. Honest, open interaction with sales rep.

Customer service - Pleasant people to talk to.

Thank you to Anthony who was personable, professional, and very efficient with resolving my issue. You absolutely need more people like him working for your company. THANK YOU :)

My experience with DirecTV was excellent. They were very friendly, helpful, and prompt. The technician that came to set up the DirecTV was also very nice and professional (Henry). He answered all my questions. Setting up the DirecTV was not easy in the way my apartment was set up and it was very hot outside and he still worked really hard to get it set up for me.

The technician didn't arrive at my house 'til after 9 am and was there 'til after 1 pm. Not what was on the agreement paper. I sign it at 7:45 am and 10:45 and that was wrong. And left wiring hanging in basement.

Went well except the technician had to leave to get another box. The one he had with him was bad.

Just a good company, very friendly.

I needed to find if I had a certain program that I forgot to ask for and how I could get it if I didn't already have it.

The Customer Service rep was extremely helpful and knowledgeable.

When I first called I asked about if I needed internet for the guys to come install and she told me that they don't need internet, the internet is there for your recording and in-demand stuff. I called and asked about this question because DirecTV is installing at my place soon but my internet doesn't come until the very next day. She was great to talk to and very professional.

Cannot give you an opinion until I'm hooked up to the DirecTV system.

I had to cancel Directv but will be reassigned when I go with Verizon. Did not know this when I called to set up my TV. I do hope when I am reassigned with Directv through Verizon I can still use my current email that I first signed up with. The reason I canceled is because I didn't want to deal with Exede Internet service and phone.

The person I talked with was very helpful.

Called service with a question. The call was answered promptly. Representative spoke excellent English. Tone of voice was pleasant. Listened to my concern, asked questions to make sure they understood, made sure that I was satisfied.

First I had one on the phone after installation. I had to hang up in the middle of it due to an important phone call. Now this one. The employees were great.

I had a good experience overall on the phone and when the technician came on Monday July 13th, even though he could've tried harder to install that day. I do understand you have rules and regulations. I just hope Wednesday's appointment goes a lot smoother.

I have been a customer of Time Warner Cable since 1977 due to numerous concerns I looked elsewhere... After speaking to your representatives I was impressed with their patience and the professional manner. Your service is being installed 7/28/15.

My overall experience with Directv has been excellent so far. While there was an initial hiccup with the sales rep since I didn't want a dish installed outside my home, every single interaction with all reps, the install tech, everyone, has been great. All calls were very politely received, and the reps took great care to address all my concerns and questions. Even the sales rep was a really good person, apart from the whole dish issue.

Tony helped me a lot - my problem fixed.

Very professional and easy to talk to agents. The installation agent Sebastian was a super cool guy, made sure he was on time and worked to solve our problems. Thanks again.

Cancelled due to the 2-year contract required.

Chose DIRECTV service mainly because the price was better than AT&T. The sales rep, Clayton, was extremely helpful in the transition, which was rather complicated with the addition of internet from AT&T.

The customer service and representative were very helpful and respectful.

In the location where I'm at, with the trees blocking the signal, no matter how hard the technician tried to find signal he just couldn't. But not being his fault, I was unable to get connected. Just waiting on the 220.95 refund that I was promised on the 9th day of this month to be refunded to my account. Was told it would be back in my bank within 3 days. However, I do understand the weekend was caught in the middle of those days. I also do intend on coming to Directv later in the near future after moving from this location of trees.

Very pleased with DirecTV and their customer service.

Very pleased with getting signed on to DirecTV -- answered all my questions --- very easy to understand, very thankful spoke to an American!

With the welcoming I received, lets me know I will be in good hands with Directv.

New service and installation: Good service... very understanding reps.

Excellent help. So many ** questions. I'm done now.

After the sale issue - Customer service handled my issue with ease and in a professional manner. We are very pleased with the service thus far!

DirecTV uses professional knowledgeable people. They work directly for DirecTV and are not sub contractors like Mediacom.

The service was very professional and the time spent in installing was short, no difficulties at all. Also the explanation about how the system works was very clear and giving information in how to contact DirecTV. The TV images were good and the channels with the contract were the ones displayed in the booklet.

From the very beginning to the installation it has been perfect. Everyone was professional and punctual. Thanks.

Never really had a problem with my service from you. Only wish you still had a small fee for repair.

I am very happy to be switched my service from U-VERSE to DirecTV. The original rep who set up my DirecTV service accidentally cancelled my existing U-VERSE service. I spent hours on the phone trying to resolve this issue. However when I called back to cancel my DirecTV install, because U-VERSE decided to keep my rate the same, the representative for DirecTV was so nice I have decided to try them for the next year. We shall see how it goes!

Representative was professional and courteous with prompt follow up!

Transfer of service - Customer service was great.

Subscription & installation: From beginning to end, everything went smoothly - very professional.

Addressed my error of not passing on that I had been referred by Michael **.

My overall help with direct was great. I would recommend it to anyone. They helped me with everything I needed help with. I really loved the customer service. In overall happiness. Thank you very much.