DIRECTV Reviews

After having DirecTV for several years bundled through our phone service, we decided to cancel because we changed phone carriers. We switched to Comcast and got their voice, data and TV bundle. We contacted DirecTV to cancel our service and had no problem. We were told that an envelope would be sent to us to return the cards but we never received the envelope. When we called to question them, they told us that it was noted on our account that one would be sent, so they could not send us another one that we would have to do send them ourselves.

After two years of great TV, we find our bill jumped double, as they added the NFL Sunday Ticket renewal automatically. We even cancelled it last season as we knew they would do this. They tell us they have no records of a call. So now we sit with a $300 bill due and suspended service. I refuse to pay for something I did not want. We told them to come get all their boxes. I will not be taken advantage of! My credit score sucks from foreclosure anyways, so collect away. I will send a cease and desist letter. So they are out a customer and I am happy with $300 in my pocket still.

I have had DirecTV for 1.5 years now and it has been nothing but problems. I should have known from the start when I received several different quotes for the same package that this would not go good, but I wanted the "whole home DVR” so I ordered it anyway. When the installer got here, he informed me that if I wanted "whole home DVR," I did not have the right receivers and that I would have to rent another receiver for a $99 one-time fee and then another $5 a month. I was a little ticked because of course this was not in any quote I received but went ahead and rented it.

I called DirecTV and scheduled to cancel my services as of Dec.13th because I had signed up with Dish TV who was going to install on Dec. 11th. DirecTV Winback dept. started calling me to give me a new customer deal to lower my bill. One agent said she would have to disconnect me for 24 hours and call me the next day to see what deal got populated. She assured me that if I did not accept the offer, then she would reinstate my account and put back the scheduled cancellation. But she never called back.

I have called DirecTV back on November 26, 2012 to complain about couple of channels that were not available for viewing. After a long holding, I was able to speak to a representative about my concern. That's when I was informed by them that DirecTV was no longer able to provide those channels due to the reason they can't come in terms with Jade World to continue those channels service. Due to my family members are non-English speakers, therefore it would be difficult for them not able to watch those Asian channels. Actually, that was the reason I have signed up with DirecTV through an outside agent because of those channels. Therefore, I direct my concerns to their representative and I was informed that she will transfer me to an account specialist to assist me further with my concerns. Again, I explained my situation with the account specialist.

I decided to review my account details, and I have DirecTV bundled with my phone bill. So I found I have been billed for charges that were paid for in May 2009! Now, I have requested my detailed bills since May 2009, so I can compare them with my phone bills and my bank statements to see what else I have been paying for erroneously since I have been a DirecTV customer. On a side note, the customer service rep I dealt with was very calm and hopefully and he escalated my concerns to the proper department.

I started my service with DirecTV at the beginning of September. I signed up for the internet and cable bundle. The cable was supposed to be $44.99/mo., and the internet was to be provided by AT&T at $20.00/mo. DirecTV hooked up the cable, and 2 weeks later, the day that AT&T was scheduled to arrive, I got a call that they didn’t provide service in my area. I called DirecTV to ask what to do next; they told me there were no other internet options, but that they didn’t want to lose me as a customer. They agreed to give me the package price I signed up for even without a bundle at $44.99/mo. When the service was installed, I paid $39.99, a pro-rated amount for the 1st month of service.

I live in Minnesota. Today we had 10-12 inches of snow. I turned on my TV and got a message that they were looking for a connection (771). A little while later, I got the same message so I called DirecTV. I was told that there was snow on the satellite and the only thing to do was to climb on the rook and clean the dish! I reminded them that it was their responsibility. The rep told me to wait until Spring!

Pac-12 channel coverage - Why do you refuse to cover Pac-12 games?

I will make this review as short as possible. I had DirecTV installed which by the way was a huge mistake. We ended up buying a house within the next couple of months and I called to inquire about their free move for our service. As advertised, it really did say free move or mover's special in which they indicated that DirecTV consumers can have their service moved for free. Well, it turns out we didn't qualify for this free move. I talked to a few different reps with them and was quoted different prices from each one. The quotes to move the service were pretty expensive and we really just didn't have it in the budget. I expressed my dissatisfaction to their rep who seemed to understand why I had felt like their advertising was misleading. We went round and round a couple of times, but she wasn't going to budge on the expense of moving the service. She put me on quite a lengthy hold to see (what she could do for us).

To install DirecTV, they don't come out when they're supposed to. They lie to you and would give you the runaround. DirecTV used to be a good company but now they screw over their customers and lie. It's ridiculous and unbelievable. I will never recommend them to anybody ever again. No referrals for me. They're horrible.

After being a ten-year customer of DirecTV, I decided to terminate my account and move to a home theater PC for providing my TV needs. Upon contacting DirecTV, I was told I would be charged an outrageous termination fee. Being a ten-year customer, I did not understand why. It was explained to me that when a technician came out to my house a year earlier to upgrade our DVR unit, we were put into a two-year commitment plan. No one ever mentioned this nor can DirecTV produce a contract I signed committing myself to this. No one from the customer service rep I first spoke to, up to the senior manager at corporate cares about my tenure at DirecTV. I calculated that over the ten-year span being a customer, I have given over $10,000 to DirecTV and they thank me by slapping an exit fee on top of that. No one at DirecTV even thanked me for their business. They were more concerned about getting a couple hundred more dollars.

My husband decided to get an international dish, so we set up an appointment on our days off at 8 am. The guy showed up without proper equipment, told my husband he would be back in about an hour. Four hours later he was here, okay. I asked him how and where he was planning to run the cable, his plan was to make a hole on the ceiling. I said that I wanted it on the inside wall, like normal people would. He said, "Jeez, I've never done it before, I am new and I've only seen one time how it's done, but I guess I can try."

They are a bunch of thrifts! I cancelled my service due to military move and they put my temporary address in the system wrong, way wrong, so I never received my boxes to mail the equipment back. I called to find out where the boxes are and they told me they were in shipping. Now, I have this equipment (that you can't return to your local store) and a fee for $637.99 on my bank account! And still, no boxes. They tell me I will have to wait 5-7 days for the new shipping boxes to send and another 5-7 days for shipping back, 3 days for processing and 10 days for the money to refund. They requested it being the holiday season to allow a few extra days due to being low staffed.

I have signed up to DirecTV for a little over a week now and can't get the service I paid for. After initially coming out at 8 pm instead of 8 am-12 nn as promised, they did not install the cinema kit which I found out a few days later. I called DirecTV. They said they would send the kit and it was very easy to install. When the kit came, I could not get the internet to connect so they sent a technician. Again, my window was from 12-4 and no tech showed up. After many calls and sitting home all day, the tech showed up at 6 pm. After staying for an hour and checking a few things, he could not figure out what the problem was. His response was to change my WiFi router, because he said Apple routers have problems with DirecTV. It was not true.

I called the number on the sheet I received in the mail to come back to DirecTV and I would receive a $200 Visa Card. Once it was installed, I've had nothing but problems. First, I was supposed to have the upgraded system (Genie) since I have 2 TVs. I was wanting to be able to record on one TV and watch on another. However, it doesn't work this way and I'm being charged for it. In addition, I had a satellite already on my house - that I purchased years ago. When the guy installed it, he took my satellite with him, without asking. As if that wasn't bad enough, when I tried to request my rebate (by following their directions), I was told I had to wait until after the first bill was paid. Fair enough, I did that and then tried again.

I signed up for DirecTV 3 months ago (September). I signed up for the cable and internet bundle. The cost of cable was to be $44.99 a month and $20 for internet. 2 weeks later, the day that AT&T was supposed to hook up the internet, I got a call that they don’t provide service in my area. I called DirecTV to ask about a different internet provider and was told they didn’t have one. I was told they were going to give me the bundle price, since they made the error of scheduling a provider I couldn’t use, so they wouldn’t lose me as a customer.

I ordered a movie for my 6 years old daughter and it was recorded on the DVR that I pay a monthly fee to DirecTV, so my family can record and enjoy shows/movies as they please. It turns out that I was wrong. My daughter apparently watched the movie that was ordered and recorded 8 times, so I was charged 8 different times even though it was ordered once. I spoke with a CS rep and I was told that it's their policy to charge each time it's played, even though this policy was not mentioned when you order a movie using your remote, text or phone. Only notification is on their website which I couldn't find.

I was ordered to vacate my residency through the courts in Virginia Beach. Additionally, I was ordered to not disconnect any services in the house. Verizon and DirecTV services were in my name and no one else was allowed to contact these companies to discuss the services. My ex-wife contacted them and cancelled the services and she wasn't on the contact list. These companies disconnected the services without my knowledge or upon my request. They are trying to collect early disconnect fees. I told them I did not request the disconnect and they did not inform my ex-wife about the early disconnect fees, even though she didn't have permission to disconnect. They have been sending collection notices through numerous collection agencies and I do not know how to get them to court and get this off my credit score.

I called DirecTV to see what types of offers were available. I was told that I could bundle DirecTV with my existing carrier or anyone that I preferred. I said that I would stay with U-Verse for internet and telephone service. I asked what the price of DirecTV would be for the first year and also the second year due to having to sign a two-year agreement. Once we identified my needs, I was quoted a monthly price for the first year and told that my bill would increase by $19.99 the second year. I agreed.

Just over a week ago, I had a "genie" installed by DirecTV. With our package, we get free HBO, Cinemax, etc. Well, today, the HD stopped working. After a long technical call to DirecTV, it was determined that the HD cable that DirecTV installed was bad. However, to get another cable, we, the consumer, would have to pay. Well, long story short, if we don't buy a new cable, we don't get any of the HD channels, including the free premium channels. I had DirecTV several years ago and when we moved from TN to AZ, I dropped them. Of course, I had to pay an outrageous termination fee. I swore I would never have them again. However, I just moved to a rural area where cable is not available. I had no choice but to go back to DirecTV. The runaround has started again after only a week. People, stay away from DirecTV. As soon as cable gets out to my rural area, I will terminate DirecTV in a heartbeat, even if I have to pay a termination fee again.

I had DirecTV installed last month, switching from Dish Network because Dish dropped AMC. The technician absolutely ruined my wiring in my electronic closet, which had cost me $1,000 to organize by a technician, and left equipment hanging from the TV. Six weeks later and a technician hasn't even come by. My experience includes no shows, the runaround, transferred calls, promise to call in 7 days and no call, claims they will have to charge me to fix it, and claims that I cancelled appointments. The problem still hasn't been fixed. Switching from Dish was the biggest mistake I ever made. How does Direct TV even stay in business?

Let me say first off, I am not a DirecTV customer. I tried to be, but their ineptitude was so high they were never able to get my business by their own doing. Through our local Costco, there was a really attractive Cyber Monday deal offered for DirecTV. I was to receive a $200 Costco cash card just for joining. Since I have never been happy with Comcast and their unaffordable rates and lackluster service, I decided I wanted to switch. I never imagined I would encounter the worst case of customer service before I even became a customer.

Receiver charge - I signed up for DirecTV 4 months ago. It advertised 4 free TVs, but I didn't have the other two TVs at the time of install. I asked if I could get the boxes a little later. She said that was okay. She definitely didn't say anything about a charge for the boxes! So, I just called to get the other receivers for my kids' bedrooms - $100 a room! What kind of stuff is that! They would not even negotiate anything and when I said I was going to cancel, they said, "Okay, it's $420." What kind of customer loyalty is that? I guess they figure their ** doesn't stink!

I was promised a $200.00 rebate to come back to DirecTV. I filled out all of the paperwork and waited. It’s been 5 months now and I finally got a postcard in the mail that said the offer was invalid because the address on the Dish bill did not match the address on the DirecTV bill. Seriously? Are they blind? I've tried calling and I get put on hold for over 30 minutes at a time. I really thought with the problems I had with Dish that going back to DirecTV would be a good thing. I think we should start a class action lawsuit to get them to live up to their promises and obligations.

I recently lost my house in Hurricane Sandy. When I called DirecTV to suspend my account till I found a new home and to refund my pro-rated bill for November, I was told 8-10 days. Okay, cool. Now 3 weeks later, there is still no refund in my account. I called today and was told a whole new story, that they can only refund money if it's over $100. They owe me $45. So now, they are holding my money after I was already told I would receive it back. And if I decide to cancel my service, they are going to charge my bank account over $200?!

DirecTV dropping news channels (news mix) channel 102 - We have had DirecTV for about 10 years, including a move from Texas to Massachusetts in the last year. We tried Comcast and it was OK, but did not have the more advanced searching and programming features (e.g. news mix and sports mix) that DirecTV advertised as a product feature for watching 8 channels simultaneously. I use the news mix for my personal business to keep abreast of financial stock markets on several channels. I also enjoy the sports channels when watching sports at the same time. This capability does not require continual switching from only one channel to another.

I have had 4 months with DirecTV. Service was all great, until I decided to move out to a different place. Prior to getting DirecTV, I knew I might be moving out of my parents' home and I stated that to the sales rep. He said that there would be no moving fee. I called to inform them of my new address and set up an appointment to install the DirecTV in the new location. To my surprise, they informed me that I had to pay a $239 moving fee. When asked why, they informed me that in no way could they set it up for free and that the representatives only know the general idea. I was really upset and asked to escalate the situation. An investigation was opened up by DirecTV and I was told I would receive a call by the following day with the results of their investigation. This was on Saturday, 11/24.

DirecTV has improperly installed their equipment on my apartment building. In addition, they installed their dishes without the property owner's approval, violating the rights of the property owner. DirecTV has caused severe damage to my apartment building.

Today, Nov. 28,2012, I found that DirecTV had removed the Newsmix channel. This was arrogant and at the very least unprofessional. There was no prior notice of this action. No discussion, no explanation. Technically, this voids the agreement/contract. I am forced to see what AT&T or DISH Television has to offer. Also, the "web" may become the final option to all drastic actions. DirecTV has removed a convenience to information and choice. Unfortunately, DirecTV will go the way of the dinosaurs.

My DVR has been going out lately (picture blacks out for a few seconds at a time) and it has been very annoying. I called DTV and they did the whole troubleshooting thing and told me to call back in a few weeks if the problem persists, and I'd get a new DVR. Of course, that's just delay tactics and of course the problem persisted. I called back and this time the gal does everything she can to not send me a new receiver. First, it must be my TV, or my cables. Finally, after arguing she says "Oh this is a known problem. We're working on a software fix." So I'm just supposed to put up with this problem for a few more weeks until they figure it out? She says yes. Then she says if she sends me a new receiver, it will be the same model number with the same problem. Wow, so I guess if I buy a defective toaster, I can only exchange it for a new defective toaster? What company does that or says that? It makes no sense.

After being unemployed for a year, I have relocated to take a job, and my new apartment community would not allow me to have a satellite dish. I informed DirecTV, and they are charging me an early termination fee of $325. I do not feel that I owe this fee. It is not my fault that my community does not allow dishes. I would like a full refund of all fees because I have not used the service since July 2012, and I do not feel that I should have made the last payments for October or November, or the early termination fee. I request that $450 be refunded to me. The company has displayed a lack of integrity, debiting payments from my account, when I have not used their services in the last five months.

Customer service, moving and channels - When I got DirecTV installed, they told me that it was going to be free mover's fee. Turns out when I did move out, they charged me $200! When the tech came and installed to my new home, he did everything okay but I'm missing most of the channels on my package. I called back to try to get them back. They said they would call me back and they haven't till this day!

After losing our house in July 2012, I had to "freeze" my DirecTV account. On November 8, 2012, I saw a debit in my account for almost $500! Of course, it was payday and that was my rent money for November. I called DirecTV and was told that this transaction was allowed because my account had been cancelled and the equipment had not been returned. I never was enrolled in auto pay or gave permission for this transaction. Finally after arguing with the woman for an hour, she transferred me to someone else. The lady helped me refreeze my account so I could get my refund as soon as possible. She told me her supervisor approved it and the refund would be in my account in 7-10 business days.

After being a DirecTV customer for over 8 years, I decided to switch to a competitor when DirecTV and Viacom were negotiating a new contract. During the negotiations, I lost over 50 channels (as we all did). DirecTV communicated the uncertainty of reaching an agreement with Viacom, and also cited that my (already high) rate would likely go up once an agreement was reached and my channels (possibly) restored. So, I chose to switch providers. DirecTV billed me a huge early termination fee - about $400 - based on some technicality, even after I was a loyal customer for such a long time. This sort of practice is totally unethical and should be stopped. It's probably too late for me, but it shouldn't happen to anyone else ...

I was offered a $200 rebate from DirecTV for signing up and was given the runaround every time I called to inquire. Nobody knew where to find the rebate form online and they couldn't mail it out to me. They kept saying that I had to print the form and mail it in, but the form was nowhere to be found. DirecTV is scamming people and needs to be made to pay every customer back for pain and suffering. I'm going to write Washington and advise all customers to do the same. This can't be legal. Take action, people!

When signing up for rebates, get it in writing. Or, if posted, print and save it from your online account (if they follow through). If the rebate does not show up on first bill, email them (don't call - you will have no record) ASAP and request your credit. Do not call, only email so you have proof in writing, and save a copy in a DTV folder. I have had many problems with billing and rebates promised. I have had the adjustments given after many emails, which I could resend proof of reps offer. It is not easy, and they make it very difficult. Be patient and persistent if you were promised certain offers. Good luck!

I switched to DirecTV in September through AT&T. The representative stated that this would save me about $60 a month on my bill. At the time of this conversation, I asked the rep if the DVR and service would be the same (whole house - four recording capability) and he said yes. So, I went ahead and said yeah. Hey, the same service and $60 savings, who wouldn't? The installer came in and ripped out the AT&T phone and internet lines but can't put them back together. He then said it's up to me to call AT&T to get it fixed. That I did. Then he started explaining the functions of the remote and I noticed that I am not getting a DVR. He told me that's $20 per month extra. I told him no, AT&T specifically stated that there would be a DVR included. He called the office and they decided to give us the DVR.

I cancelled my account on Nov. 2, 2012 for multiple reasons. I am starting a military career, moving and was tired with the inconsistent billing. I spoke to a representative who assured me that I would not be charged a cancellation fee of $500. I would have 20 days to return my receivers or I would be charged the cost of the receivers. I returned the receivers a week after receiving the return shipping boxes. I then received a bill for around $600 which included the cancellation fee and my final bill. I then called customer service and reminded them that the cancellation fee would be waived and asked them to send me a correct paper bill for my records. They still have not sent a correct bill and have automatically withdrawn the money from my account. Not to mention, I had to explain to them why I couldn't take my receivers with me to basic training three times!

On November 23, 2012, I contacted DirecTV about moving. When they set up the order to move, I was told I had to pay $237.00 to move from my old address to the new one. When I asked why I had to pay a fee to move when all I had to pay was the first month's bill when they set it up, I was told it was my choice to move. I asked if the $237.00 included my monthly bill and was told no. I pay almost $200.00 a month for their service and this is how I get treated. When I was asked if I would have to pay the cancellation fee because I couldn't afford the moving fee on top of my bill, they told me yes, I would still have to pay it.

Word of warning, do not use DirecTV! I cannot even explain enough my disappointment with DirecTV. I will never again use their service or recommend them to anyone else. To be treated that way after 5 years of loyal service is unacceptable. Back in June, I had our service suspended temporarily due to a cross-country move. The rep I spoke to said it wouldn't be a problem. She said that I would get an email or a phone call to let me know when the suspension was due to expire so that I could renew if we had not yet found a permanent place to live. About 3 months or so later, I received a bill in the mail telling me that my payment was a month past due. I called DirecTV and the rep told me that they don't ever send out reminders and that I would have to pay the past due amount (for service I never received) in order for my account to be put back on suspension. I told him that in that case, he could just cancel our services. I was then told that since my husband is the primary account holder, he would be the one to have to cancel. Funny, he didn't have to be the one to start the service.

We had DirecTV for a few months. We were in the middle of a job change and a job loss so our income fluctuated, which made us cut bills to be able to maintain rent, food, etc. So they canceled our contract. Five weeks later, boxes showed up to send back our receivers. Less than one week later, which was the weekend before Thanksgiving, a random debit appeared on our account for $141, which broke the bank as we were between paychecks. My wife called customer service, very angry, and demanded to know why we did not receive a paper bill to warn us in advance of the bill. The lady on the other end of the phone told us that the next debit would occur in 15 days, no less. The very next day (which happened to be a payday, no less) another debit for $398 appeared! I called DirecTV, furious, and demanded to know why another debit had occurred so quickly.

I planned on getting a job transfer to Malibu, so I was excited and started organizing so my move would be smooth. So I ordered DirecTV & they installed without any TV. Simply brought receivers & plugged wires together, then the Tech had me sign for his installation acknowledgement. I didn't get the job transfer and DirecTV is charging me $500. DirecTV hasn't mailed me one bill to my living address or mailed the return boxes for receivers. For the past 6 months, I have called them each month to correct this mess. They say if I transfer, their service fees will be waived; however, I already have service. Now, I arranged the new tenant to order DirecTV thinking they'd not lose a client. It's still not acceptable to their terms/policy etc. I think that it's unfair to be informed of early cancellation fees after the fact of service. I should have been informed prior, obviously know what I am getting into. I'd like to know if I have rights. DirecTV has all the rights?

I was not able to get access to several channels. Customer care gave no answers and lacked concern over the issue. I felt like a number calling in and they wanted to get me off the line as soon as they could to keep their customer care statistics up. I am very disappointed.

On Nov. 17, DirecTV canceled all the best Chinese TV channels in the world. Now I’m left with some old, cheesy movies that no one wanted to waste time watching. They gave a very short notice about this change. When I called customer service about my account information or the new changes plan, the representatives and supervisors are not at all prepared for the changes. DirecTV gave the worst service among all the entertainment cable companies. Don't open an account or stay with them. That's no hope. DirecTV treats its customers like **!

I have been a long time customer of DirecTV and recently became aware that the Jadeworld Package has been cancelled as of 11/18/2012. I was not made aware of this in advance and it is totally wrong for them to up and pull this package. When I contacted them, I spoke with a representative that was not helpful at all and was attempting to sell me on another Chinese package that didn't include all the previous stations. I have since cancelled with them and moved onto Dish. They were helpful and glad to have me as a customer. You can contact them at 877-342-2104.

DirecTV ripped me off! I am a disabled veteran. I live on my disability check from the VA month to month. My DirecTV contract ran out, all my discounts expired and my bill was sky high, so I called to change my plan to a more affordable rate. My bill was about $89.00 a month. They put me on what they said was the next plan down. I got half the channels as before (still had all 200 of the infomercial channels). They said my bill would be $55.00 a month and they would "throw in" the Sunday football package. They were all lies and deception. The $55.00 would soon go back to $87.00 a month because my new discounts for signing back up were only for 3 months!

My receiver lasted 2 years before it stopped working properly. If I wanted to pay for a third party service tech, it would be $50 upfront (DirecTV offers no live service) or pay to have a new one shipped to me. Either way, I pay for their malfunctioning equipment monthly or pay to have the piece of junk replaced. I spent over an hour wasting my time trying to reset the thing with a tech. I laugh every time I see their ads claiming wonderful customer service. That is a joke.

I'm currently in day 2 of my attempting to sign up and have an installation completed with DirecTV. I've had seven different sales agents, seven, yes seven different price quotes, different surcharges and numerous mis-characterizations of services to be provided. It seems each agent has been consistent about one thing. They all stated the previous agent was wrong, did not have proper training, or probably was not aware of a specific service. How am I supposed to know the skill? Am I supposed to know the skill set or voracity of the agent I am speaking to at the time I try to order a service? I would go into details but I am physically sick and my hands are shaking out of anger and frustration. Direct TV is the most incompetent and dishonest company I ever came encountered in my lifetime. Horrible. The Attorney General should investigate them.

We had a DirecTV dish installed in July and it was problem-free until late October (after the 90-day warranty expired). We called DirecTV and had a technician out to fix the problem, which he did. The tech said the problem was due to faulty installation - one of the support posts came out of true because it was installed backwards. The cold weather and rain in Wisconsin caused the metal to contract and shift slightly. The repair technician said that if it was installed correctly, this would not have happened. When I called customer service, they basically said it was past the 90-day warranty and I signed off on the installation, relieving them of any responsibility for the installation. So basically, because a DirecTV technician initially installed it incorrectly (and how would I know it wouldn't stand up to 30-degree weather - the connection worked, so I assumed it was installed correctly), I must pay to have his shoddy work repaired.

I started my DirecTV contract on 01/2012 with HD service. The promotion at that time was that if I enroll Auto Bill Pay, they will waive the $10 HD monthly charge. So I called to enroll and they told me that the HD fee will be waived. At the same time frame, I also cancelled my equipment protection plan. Since it is auto pay, I did not check my bill to protect myself. I just checked my bill on 11/2012 and found out that they have been charging for HD and protection all along. I called and requested a correction and a refund for those months that they had over charged me. They said that they will fix the price from now on but won't be refunding anything.

We were, at one time, DirecTV customers and after a couple of years, it seemed that our monthly bill was just too high. We decided to switch to DISH Network which did indeed lower our monthly bill. After a few months with DISH Network, we started receiving letters in the mail from DirecTV stating that DirecTV would pay the cancellation fee (up to $200) to switch back to them. We disregarded the first few letters from DirecTV but then one night I made the mistake. I decided to call to see what kind of specials that DirecTV had and if they would indeed pay the cancellation fee to get out of a contract with another company. After talking to a DirecTV representative, he confirmed that DirecTV would indeed pay a contract cancellation fee of up to $200.

I signed up for auto bill pay when I joined DirecTV, was told my bill would be $60.99 a month and would come out on the 15th of the month. I also would get a $10 a month credit for using auto bill pay. Awesome, or so I thought... On to month 2, I still haven't been billed the correct amount. I have been overcharged both months the discount I was supposed to get. Two months and literally 3 hours on the phone, I have had to argue to get my discount applied. Month one rolled around and they never auto-debit my account. Fearing a late payment, I called in to make sure there weren't any problems. Lo and behold, there were problems! They said there was no record of my auto-bill pay at all. Sweet. They supposedly fixed it and assured me it won't happen again.

On 10/29/2012, I applied for services with DirecTV. They checked my credit and told me I was approved and then also received $21.50 from my credit card to start services. I also made an appointment for them to install my services on 11/8/2012. November 8th came around and 2 hours into waiting for a service person to come and install the cable, I called DirecTV to ensure the person was coming out. I was then told the order had been canceled because there was a problem with the account.

I chose DirecTV for a satellite upgrade after they gave me a price promise for two years. I had used them for 8 years already. Once the install was complete, I tried to confirm pricing (at the sales rep's suggestion). I found that they could not keep the price promise for the second year of my contract. I went round and round with many DTV people with no luck. I gave up, thought I would just try at the start of the second year of service. Now I have received my bill for the 13th month of service. It is $25 higher than the original promise. I called again to see if anything could be done. I got stonewalled at every turn.

I was forced to use DirecTV when I moved into a new development that had not been wired yet by any other company for cable. That was in April of 2010 and DirecTV has been a nightmare from that point on. I have moved and wanted to get rid of DirecTV for two reasons. First, wind and rain meant the cable will go out and your TV will look like an acid-trip from the 60s. Second, I'm very unhappy with the company in general and how their customer service people are not upfront at all and basically lie to you by omitting the fact that they are on the other end of the phone signing you up on contracts that you are not even aware of. I am on my third move since getting associated with this company and with every single move, I have tried to dump this company and I am threatened with I am on a contract I knew nothing about and I will have to buy my way out.

There's a full page ad in today's Register Guard (11/13/12) with headline: Game time is all the time, but Charter and DirecTV have you on the sidelines. The ad goes on to say: "Don't miss another second of Oregon and Oregon state sports. Available on Ashland Home Net, Beavercreek telephone company, Bend Broadband, Coltontel, Comcast, Crestview, Dish, Fios by Frontier, Minet, Monroe, Reliance Cable, Scio Cablevision and Wave Broadband."

DirecTV is the worst company ever! We have been customers for only a few months and have constant issues with their service - both their technical and customer service. I'm not sure which is worse! Today, our box just died for no reason. When we called to get another box, they refused to send a technician over with a replacement. They took no time to troubleshoot over the phone, insisting that our error code meant a dead box. No problem. We just wanted someone to come replace the box. Again they refused, stating that we could only wait for a replacement in the mail which would be 2 days. Unacceptable.

In 2007 I signed up with DirecTV. Then in October 2011, I was moving and cancelled my service. I was told that I was going to be charged $160 for an early cancellation fee. Of course I said, "What?" I have been a customer since 2007 and my contract was for 2 years and told them to send me something I signed stating I renewed my contract. Of course they never did and they sent me to a collection agency. Then I sent them a letter telling them to provide me a detailed statement showing why I owed them $283.49. They finally did. The statement did show me that I had a balance on the account and I was willing to pay that. So, I called DirecTV and said that I would pay the past due balance, but would not pay the $160 cancellation fee.

I was approached at my local Best Buy to switch from AT&T Uverse to DirecTV. I agreed to switch, and since then, I have had nothing but trouble. It started with the installation and continues today. I have been promised rates that are wrong, and when I called back to see why my bill was twice as high, I was told "Oops, the CSR made a mistake and we will not back it up." I am so frustrated and want to cancel, but of course, I will be charged $20 per month for the remaining months until July of 2014 for breaking my word that I will remain a customer for 2 years. However, when DirecTV breaks their word to me, nothing happens.

Should have known the first time I left DirecTV several years ago. Shame on me! The first time we left (although we did not have PPV access on our receivers or through our remotes), we received the final bill with two raunchy titled movies attached. We called and disputed, and of course, they removed after a lengthy discussion. We left DirecTV again several weeks ago, and sure enough, 2 more charges. Again, they claimed that, "Although it was not added to your bill two years ago, it was on your access card." The initial person I spoke with, I had to cut off because he was not at all helpful and had horrible customer service. He explained to me that they were valid charges on my "access card" (again from 2 years ago after we came back) and how me speaking with his supervisor would be a waste of my time. I did speak with his supervisor who again removed them after having to elevate my blood pressure again.

I bundled DirecTV and AT&T internet and was quoted $66.99 per month for both. I have been overbilled every month (sometimes as much as $200) and have spent hours and hours calling AT&T. Each time, they eventually credit my account and promise it won't happen again; and then it does. It is maddening! I have been getting late fees as well on an account that has never been late. If I could get out of the contract, I would. Don't sign up for the AT&T/DirecTV bundle!

I have been trying to get my $130.00 back since August 2012. I keep getting the runaround. They owe us the money, they took off my card for a charge that was bogus, and I am still trying to get it back. It is now November 8, 2012, and every time I call, I get nowhere. So this is what I am going to do. Everyone with issues with this company, if you have tried everything, even going to the CRG department with DirecTV, then I suggest you file a complaint with FCC ** and threaten DirecTV with this. And maybe, if enough people do this, something will get done. Dealing with DirecTV is like slamming my head into a wall. Every company has to answer to someone, just as a doctor has to answer to the Medical Board. This should get things moving for you.

My package went from $70 a month to $95 a month, within a month. I cancelled my service. I was sent an email that I had a credit of 76 dollars, I sent my receivers back. About 2 weeks later, they sent me another email that I owed 56 dollars. I told them that wasn't possible because I had a credit. They said that when they get the receivers back, they pull the memory card out and read it. And I had some PPV movies that I wasn't charged for. So I asked from when. She said from 2009. I find it really hard to believe that I still owe money from 3 years ago. And how am I supposed to remember if I paid it or not? So I was already mad about that. Then 2 weeks later, I'm looking at my bank account online and DirecTV had taken over 150 dollars out of my account.

I'm rating DirecTV customer service 2/5 since some of their staff knew their stuff to be fair, but others didn't and directly lied to me. Brief overview before I begin my DirecTV experience. I've been a Time Warner cable client of cable television and internet for the last 5 years until 2 weeks ago, where continued internet issues finally made me cancel their service. I intended to switch to AT&T as my next choice, but they purposely hid information from me that ultimately led me to cancelling service before it started. I initially scheduled an installation appointment for my area through AT&T and was told it would take 11 days. I escalated the issue twice to expedite this ridiculous wait time since DirecTV was offering me next day installation. I was told both times that a team lead would contact me back with an expedited date. They never called back but I was informed that they had notes that an escalation was entered as if this would somehow ease my mind.

Lakers games. I was told that they were unwilling to refund my money because the season is underway. I had to threaten to cancel all three of my accounts before they would yield, even though they have yet to broadcast a single Lakers game. I will be looking for a different provider.

I had a DirecTV-Frontier bundle package, and Frontier and DirecTV recently decided to split and bill separately. A representative from DirecTV called to collect on a bill that I had already paid to Frontier. They insisted that I needed to pay them for the bill I had previously paid for. I have never ever received a collection call from any bill organization and I was livid. The conversation got heated and I explained that in 8 years with them, there was not one payment missed and I had already paid the bill twice this month and they insisted I pay the same bill an additional two times making a total of $400 for one month of TV. She realized that she wasn't winning the argument and I told her to cancel the service. They transferred me to the cancellation department and the argument resumed. They insisted that I was responsible for getting my money back from Frontier and paying them now!

OMG! DirecTV has got to be the worst company ever. Their customer service sucks! I made a payment, it didn't post and I got disconnected. I called the night before, making sure no disconnection was ordered and I was reassured 100% that it was fine. Then in the afternoon, it was off. I called supervisors and managers. Nothing. Here I am with no TV. I'm so angry. What a disgusting company. Never again!

I made a one time payment on my father's account. DirecTV stored my credit information and continued to deduct my father's bill from my checking account. I did not sign up to have my information stored. Upon calling DirecTV, they told me they would keep my credit information and would not take it off on auto pay. I lost a lot of money. I am still trying to dispute it with the bank.

My mother has an account with DirecTV. She had a stroke in late August and was hospitalized 2 months before she finally passed away. I called DirecTV to advise them and suspend her account for 3 months. I was told she had to pay her bill down to zero before they could suspend her account. I paid her monthly bill with my credit card. They informed they would keep the card on file. I was told they would not charge my card. When she died 2 months later, I called to inform them and was told if her estate had not paid them, they were going to restart her account and charge my card! There is no way they are going to get their money that soon. Now I have to cancel my credit card. I received no service from them and signed no contract to pay my mother’s bill. How can they legally do this?

We have been with DirecTV for the last 14 years and lately we have been treated horribly. We have had problems with our receivers and instead of sending us a new one, they keep sending refurbished ones. The last issue we had almost a week ago was that the "refurbished" one completely seized. After being on the phone with them for almost an hour, I was told that the best they could do was offer another refurbished one. I told them that was unacceptable. The only other solution was to order me a new one and extend my contract. This is ridiculous! I am strongly considering cancelling my subscription and going to online streaming.

They (Directv) sent me a bill for high def after I was promised free HD in a promotion. A rep fixed it and 6 months later they began billing me. Oh, some of the shows in HD like American picker don't come in HD, or CBS or all listed as unavailable. We moved and paid $150 for the move. They said we would get a free DVR as a bonus. Guess what? No DVR, even after repeated calls. We did not get any billing notice and fell behind by 10 days. We immediately paid the $84 (for stars and basic service + the HD charge) and less than 2 days later got a second bill in the mail for an additional $95, due immediately. After giving our account number repeatedly we were finally transferred again to someone who listened to our complaints and said we had till the 11th to pay up.

I signed up for service with DirecTV in 2009 and had a receiver replacement in 2011 and so they restarted my two-year agreement without notification to me. We then moved to Minnesota to take a job and were told to suspend my account for 30 days until we found out if we could have it installed in our new place. The apartment complex said ‘no’ because of the age of the building itself and the fact that we do not have patios or balconies we cannot have it installed. And I was told that the cancellation fee would be waived. Well, then they took my money anyways. So after dealing with this for the last five days and getting nowhere, I decided to take it to the street so to speak. All I want is my fee back so that I can feed my family and put gas in my car so I can get to work. Here is the information I have so far and will continue to fight not just for me but for several others also:

They are charging $240 cancellation fee because my apartment will not allow satellite. If I were to transfer, they would have charged me a $150 moving fee that was never disclosed. I was told by a rep that my contract term was 1 year, as long as I didn't get HDTV - as I knew I'd likely be moving and told him that upfront. My girlfriend signed the contract (I have a copy) and has paid the bill on her credit card. However, they claim that she isn't on the account and when she has called DirecTV, they have refused to discuss the bill that's being charged to her credit card (hung up on and she was told by one agent that she's not on account because I don't love her).

I am not going to quote either the customer agreement or the equipment leasing agreement as you can get them on the internet. This company places unfair liability on the consumer for both of the above agreements and guarantees nothing. Its stipulations leave the consumer at high risk while the company can change anything stipulated in either agreement. None of these are covered in the initial phone conversation with the DirecTV rep where only the attractive promotional offerings are covered. I can only imagine how many consumers have been hurt by not being apprised of the content of these two agreements by the company before paying the order fee for installation of DirecTV. I'm wondering if the courtroom isn't pretty familiar turf for this company in its dealings with the public. "The Devil is in the details" is an old red flag which seems very appropriate when it comes to DirecTV.

After eight years, I cancelled my DirecTV service due to programming, poor customer service and equipment that frequently breaks. As a result of my cancellation, DirecTV, with no authorization from me, debited the cancellation fee of $328.83 from my bank account. DirecTV has refused to refund this illegal transaction.

I signed up in 2002 and moved and sold the house in 2008. I called to have equipment sent back, and boxes didn't show till three months after I moved. It took almost half a year to get a new set of boxes to return equipment. After they got them, they charged me 166 dollars for early cancellation (LOL, six years). I said, “How long was the contract?” 10 years. A deal with the devil.

We had a two-year introductory agreement, which went pretty well. But after the introductory contract ended, that is when the predatory billing began. We called customer service and were not allowed to talk to anyone regarding charges on the bill until the bill was paid. Finally, we gave up, and when service was terminated, we left DirecTV. Never again. Now, they say we owe them an additional $400 in fees. I think the overpayments made for the extra months of service should be their pound of flesh.

Repeated loss of signal over the course of 8 weeks now. They say they will call. They do not. They say they will come to fix it. They do not. They want to know about my internet service, which has nothing to do with this system and makes me wonder if they are trying to scam me into upgrading services that I don't need/want.

We cancelled our bundle service with CenturyLink in Oregon at the end of August 2012. The agent asked where we were relocating. We told him the Tampa Bay area. He said unfortunately we have no service in that area. We set-up all service with CenturyLink and paid one bill through CenturyLink. They never mentioned that I also had to cancel with DirecTV, or that DirecTV had service in that area.

I have been with DirecTV since 2008 and each month, my bill is different from the last. They have recently started charging me an additional amount for a protect plan that I rarely to never used and is also not the best quality service. I am so upset about the inconsistent billing and no one seems to know why my bill is always such a different amount. I have called several times to complain and no one is ever able to assist with my concerns.

I just started this service in September. I signed a contract for a bundle for cable and AT&T Internet. After I signed the contract, I was told that AT&T doesn't provide service to my area. DirecTV said they would still give me the bundle price since I was given the wrong information. I thought okay, great! My bill was supposed to be $44.99 a month plus taxes. They have my credit card information on file, but they weren't supposed to charge anything automatically.

I paid all of my bill except $38 and my service was cut off. The billing rep advised me a supervisor was too busy to speak with me and other customers were waiting. He said I have been dealing with this for years and they won't help you with your bill. He also was very rude and refused to get a supervisor online. This company sucks and I am really thinking about leaving asap.

This company is probably the most unethical company I have ever dealt with. What makes matters worse is we, as the consumer, continue to allow them to do what they do. It's time we stand up to this type of dirty business. My issue started with this company giving a free package premium. I never asked for it or authorized them to do anything, period! Next thing I know, I have charges coming in on my bill for extras totaling $100 more than my normal bill. I called to get this issue resolved and was treated as if I was the one in the wrong. I was told by their supervisor that I never told them to remove it, so there was nothing he could do about it. Long story made short, here I am now paying for services I never asked for! My contract is up in February of 2013, thank goodness. I will not continue to use their services and I just want others to know about this. It's a shame you have to worry about things like this. Guess that's how they end up making a profit and staying in business. They cheat others for their own gain. If you are reading this before you start up with them, run, run, run from them. Heck, just go get some old school rabbit ears. It would be better than being taken advantage of.

My story is pretty much the same as the others. I had my service (DirecTV) disconnected, sent in the access cards, then a few months later, received a bill since the access cards had recorded "unpaid" films that I supposedly ordered from my remote. The only difference in my complaint from those of the others is these were from 2003, just about 9 years ago. I sure don't want to pay for these charges.

I received a $200 welcome back rebate offer in the mail addressed to me at my home from DirecTV signed by **, VP customer relations. I was in Walmart and signed up for DirecTV service the same day. While the installer was still at my home, I called about the rebate and was told I should notify the installer. He said he didn't know what they were talking about. I called back to DirecTV two days later and was told that I didn't qualify for the rebate even though I activated an account and attempted to get the form that I was supposed to be able to get at DirecTV/rebate. Apparently, ** is not a person who honors a pledge made to a former customer. Certainly I will be a former customer as soon as possible and will tell everyone that I know about this disgraceful lie! I offered to fax the letter but was denied a number to fax it to.

Pulling credit inquiry without permission - The sales ran a credit report without permission when I called in for package information. I told the sales I'm just checking out prices. The sales did not ask for my social security number yet they can pull the credit report. Why? How can this be done?

This company is very difficult to work with from all perspectives. After giving us one year of basic service with very limited channels at a mid-level price, they doubled the rate and shut us off for non-payment of the difference. Then we tried every possible avenue to contact them, to no avail. They have phony office locations and dummy telephone numbers that have been disconnected, and their customer service agents hang up on you when you get through. I was really shocked to see such a big company running so many scams. I'm not a complainer, I honestly just want to spare others from getting involved with this outfit. We have triple the channels now with our cable television for the same price.

I had problems with DirecTV charging me for NFL ticket every year. If I would not have noticed it every year on my bill, by a certain date, you are automatically charged and cannot get credit if the season starts. How can they have the right just to charge you for channels? After I cancelled my service, they sent boxes to me to return the receivers in. When I returned the receivers, they were trying to tell me there were movies in the box that I had rented that had not been invoiced from 2 years before when I signed up for the service and all in one night! First of all, I did not have a phone line in my home to be able to use this service. If you select a channel in the remote that is pay-per-view movie, it automatically saves this in the box even though you cannot watch the movie, so they contend they can bill for that! Anyone who uses DirectTV is making the biggest mistake of your life. They are the biggest scam in satellite TV.

My fiance is a tech for DirecTV. With the current bad storms that brought winds of over 50 mph and severe rain and cold temperatures, they still had the guys outside working, including doing installs late at night in the dark. This is ridiculous and unsafe for the techs. It is already risky enough making them do installs in the dark, but when it is storming, especially as bad as it is right now, the offices need to be closed and the techs sent home. Cable TV is a luxury, not a necessity, and not worth risking these guys lives over.

DirecTV used my debit card unauthorized. DirecTV refused to make restitution for the unauthorized use of my debit card unless I would reconnect with them.

Each time I have a failure of their equipment and have to pay to replace another leased receiver; they restart the 24-month term of service. Since I have 4 receivers, I will never be rid of them. When I do go to another service, they are going to hit me with financial penalties for early cancellation even though I have had their service (and it is a poor one) for 10 years. When a receiver fails, they want to send out a technician for $49. Don’t let them if you know for sure that the equipment is broken because you are going to have to pay to replace their equipment anyway. The $49 charge is just to get more out of you.

I ran into a setback with my finances this month, so I called DirecTV because I received a cut-off notice. This company couldn't care less about their customers and are all programmed to say the same things. They have horrible customer service. I will switch my services to AT&T.

We had an account with DirectTV for almost 2 years. We had a total of 2 TV receivers in our home. We had an account with them for almost 2 years as of October 2012. We always paid our bill but had constant problems with them having charges that I did not feel we had accrued. The problem began with a non-HD receiver that blew out during a thunderstorm. When I called they offered us an HDTV receiver "free" because we had been such loyal customers. Being a suspicious person having dealt with this company before, I had repeatedly what I would owe. They guaranteed that it would be "free" except for a one-time charge of approximately $20. I asked if they wanted the damaged receiver back and they said "no."

DirecTV: I just want to say that you are unethical. No, not in a direct way - but in a worst circuitous way, camouflaging unethical practices and robbing guiltless citizens in the most conning way. Let me begin with your sales associate Steve who knocked on my door and solicited your service with lies. Lie number one: “We’ll be in the area tomorrow, ma’am, installing services for five others in your neighborhood.” When the tomorrow arrived, Steve called to cancel the installation since the technician was not in the area (as he had said) and my appointment was to be rescheduled. So, what happened to the five of my other neighbors? Or, was that just a sales lure to lie yourself into an unscrupulous contract? Perhaps, this is something you include in your employee training and you build business on falsehood from the very beginning?

I was a DirecTV customer for 12 years. After selling my house, cancelling service and returning my boxes, I received an email that my account was closed with a $0 balance. Four months later, I received a bill for 10 movies I supposedly ordered 5 years ago in 2007. The movies were supposed to have been stored in the receivers "chip". How can I fight back? Everyone I talk to says they can't do anything about it because the account has been closed. I say we all get together and file a class action suit!

I had my DirecTV high-def receiver go out. It no longer transmitted an HDMI signal out to the TV. I had to call DirecTV service several times. Each time I would have to put up with a computerized "troubleshooting" dialog, and then, after a long time on hold, finally got through to a quite inexpert service person who proceeded to go through a standard checklist. Several times, the call got dropped, and I had to start over, and went through the same infuriating Q&A and procedure. I know that the process was geared to prevent DirecTV from having to spend any money on replacement equipment.

Back in May of 2012, I contacted DirecTV to notify them to stop using my debit card on my then girlfriend's DirecTV account because I was moving out, which they had no problems doing as I opened a new account at my new address. Now 5 months later, I noticed 2 withdrawals from my debit card account for almost a total of $900.00 in charges. I called DirecTV to find out what the charges were for and they told me it was for my ex-girlfriend's account that she hasn't paid since May. I told them I moved out of that address and they told me to file a claim. I filed a claim with DirecTV and they denied any credit to my account and that I was liable for that account. I asked them how could I be liable for that account since I no longer live at the address and followed what DirecTV told me to do when I moved. They told me that was the finance department's decision. I asked if I could get a phone number for the finance department and they told me they do not take incoming calls and that I would need to send them a fax about my claim that they have already rejected. Needless to say, I am still fighting this and trying to get my money back.

On September 28th, I was scheduled for DirecTV installation. The technician was knowledgeable and skilled. Because I was not able to access major network channels from the Pittsburgh market (I live in Wheeling, WV), I cancelled the installation. I was pre-billed $21.15 on my credit card (which I paid) for installation hardware. On September 28th, I spoke with Olivia at DirecTV who assured me that my account with DirecTV was cancelled and that I would receive a check (within 5 to 7 days) for the $21.15 billed to my credit card. I have not received this refund check and today I contacted DirecTV to determine its status. I spoke with two folks (Leon and Mindy) - neither was able to respond to me as they were unable to locate my account though I provided my name, phone number and account number repeatedly. I assume that DirecTV will not refund the $21.15 owed to me.

I've signed up online for a great package for DirecTV, hoping to catch all the live NFL games this season. Ok, good, so I did. I called and had techs come out to evaluate the proper installation method and placement of the dish. After getting the association approvals to put on the roof, next to the chimney (mind you, where all of the other home owners on our block have their dishes installed), I've scheduled the actual installation. It was scheduled on a weekday, end of day. I was hurrying home after work and my wife was at home, waiting to hear from these people. I pulled into the block of our house, and the DirecTV van was leaving. My wife tells me nobody rang the doorbell. I called DirecTV and said nobody came. The rep on the other end (disrespectful and rude) disagreed with me, and I objected that nobody came to our home.

I have just been watching an episode of SVU with my husband and a banner of tweet comments has been running across the bottom of the screen. I am appalled that you are now running these onto our screens. If I want to see comments about the programs I am watching, I will go on the internet to see them. I don't need to have them in my face while watching a program. It magically stops when a commercial comes on (now isn't that amazing?). It is already bad enough that we have 10 minutes of program and 3-4 minutes of commercials, and you have been putting channel ads and coming shows flashing in the corners and the bottom third of our TV screens for some time now. We don't watch TV to see garbage internet comments and more advertising. We are already paying a hefty price for the privilege of seeing current or rerun programs. If all this continues, I may need to seek out some other way of watching TV.

So, after two years of being unemployed in this economy, I actually have an opportunity at a low-paying job on the other side of the country and so we have to move. We are going to live in a hotel and maybe an apartment after some period of time. Will we be allowed to even get DirecTV in some place where we don't even know where we are living, who knows? Even though we have been a customer of DirecTV for 7 years or more in the last 10 years, they will still charge us the $230 disconnect fee. Hey, DirecTV, you have loyal customers. Why don't you be a loyal supplier? I will be battling with this until this is resolved and no matter what, they have lost a loyal customer forever! What an absolutely ignorant way to do business. Anger your customers over in the short term so you can lose them forever.

I am so very disappointed with DirecTV. Since I had the service installed two months ago, I had issues with it. Both my wife and I had to take time off work to accommodate the technicians' attempts to fix the problem. We had to make ourselves available because their techs are so busy. We had to take the appointment. Initially, our wait for a technician to come out to our place was usually about a week. So we were forced to live with the problem. We had several techs come out at various times in the two-month period. We could not record some shows completely that we wanted to watch and we weren't able to watch complete shows live because of the problem. From the news to Presidential speeches, to TV shows, to football games, in the middle of the programs, the service would cut out! This was not what we signed up for. We were assigned a case manager who assured us that they would fix the problem and compensate us for the inconvenience they caused us.

I have been attempting to get a credit check from them for three months. After our service was cancelled, they continued to bill Century Link racking up about two hundred fifty dollars in charges before we were notified. The cancellation was because we moved and they could no longer provide us service. I have spent countless hours on the phone attempting to find out where it is and I am always given a later date (always 30 days). I have been told now if after ten more days it's not here, we can escalate this issue. Don't ever go with their service; their customer service sucks!

I have been with DirecTV since 2010. I would call them to cancel things and they'd say the stuff has been taken care of. Well look here, I got my bill and they have charged me for the stuff I asked to have taken off. Well I got tired of the runaround so as of October 18, 2012, I called and canceled my services with DirecTV. When I had the services put in, I had to put down a $200.00 deposit. So I asked the lady what my balance was. She told me and she asked how I was going to take care of that. I said when I had services put in, I had to give a $200.00 deposit so go ahead and use that and send me the difference. She said, "Ma'am, you don't get that back." I said, "What, so you're just taking my $200.00?" She said no. I said, "Okay then, what do you call it?" She then said, "Oh that was a start-up cost." I said, "How is that when everything was free services when I had my stuff put in?"

DirecTV has the worst customer service. You never get any answers, until the 3rd person you speak to and about an hour on the phone. I am still not sure the issue is solved. We were military for 22 years and moved a lot. This is the worst connect and getting the billing straight that I have ever experienced. If there were not a huge disconnect fee, I would go back to Cox. When you sign up even though you ask the questions, they still add additional things on. Century Link is just as bad.

In an effort to save money, I decided to change my TV/internet carrier. To my dismay and naive trusting nature, I was unaware of the financial burden that I am to face for the next two years. After comparing prices, I decided on DirecTV which offers U-Verse internet bundling package. On 10/07/2012, I called DirecTV and started the process of switching services. As a lifelong customer of Comcast, I felt uneasy but decided I needed the change so that I can balance my budget more efficiently. I spoke to the DirecTV sales representative who explained to me the introductory package. The DirecTV sales representative quoted me a price of $75.00 per month for two years with also has a two-year contract for bundled services through DirecTV and AT&T U-Verse with no installation cost.

Installation - I was charged a $50.00 fee to run cable made out to DirecTV. I wrote a check. I have the carbon copy. The installation company electronically charged my account $51.95. I know $1.95 is not a lot of money but I did not authorize this amount. I am sure it’s billing fraud or something like that. Basically, DirecTV doesn't want to accept ownership of the problem. I wanted the company called and then I wanted a follow up from DirecTV. They have yet to call me and when I called about something else, I got the runaround.

I ordered DirecTV at the beginning of September from their website. I reviewed my order which listed out all of the features I had selected and the equipment. The page said my first month's bill would be approximately $55. The first bill came in just one week later and was $87. I called customer support to ask about the difference in the bill and was informed that there were rebates that I have to go online and select prior to activation (none of which is mentioned on the order form or the order confirmation - even the fine print).

On August 5, 2012, I received a phone call from DirectV. I was offered free NFL Package for this current season 2012-2013 and 3 free premium channels for 3 months if I upgraded the current channel package I had, Choice Extra to Choice X- Package, a difference of $6.00. I was told to that if I did not want to keep the NFL ticket for next season, to call and cancel on Super Bowl, and to cancel the HBO Package on November 4, 2012 in order not to be charged $45.00 for the next month. I was also told that I would see the charges for the NFL Ticket and the Three Premium channels, then under credits and adjustments, I would see a credit issued for each charge.

I signed up with DirecTV for the incentive bonus of a $100 gift card to Menards and that I thought they were an honest and trusted company because of their advertisements. I have now found out they are not what they say they are. I have gotten nothing but a runaround from day one on my gift card that I have not received. I was told so many different times that I would receive it within 6 to 8 weeks after installation. Nothing. I was told again I would receive it in 2 weeks. Nothing. I was told again I would receive it in 5 to 10 working days. Nothing. It has been one lie after another with this company and the runaround I get every time I call. I pay my bill on time every month, and this is the kind of service I get.

I have been laid off since Feb but I kept up with my DirecTV payments for as long as possible. I called to let them know about the situation and said that I would have to cancel. Then, they charged my card $249 without authorization. I received a bill from collections saying that I owed $415.89. This is a rip-off! If I can't afford my monthly payments, how can I pay this amount? My home is currently on foreclosure and I have bigger problems than to have to worry about a cable company trying to rip me off.

DirecTV has the most horrible, unethical customer service practices! Shame on them! They snuck the NFL package into my bill as 6 small payments so I wouldn’t notice?! I finally catch it on the 4th billing statement, and now they are telling me they won't turn this service off?! That they won't stop billing me for something we do not watch and did not order?! That they are going to continue to bill me 2 more times even though I demanded that they stop the service and not continue to charge me?! This is how they treat their customers?! This is how they do business?! Way to con people out of their money!

This is the worst customer service ever. After being a loyal customer for several years, my account was canceled creating an early termination fee. After my complaints, I got my service back up and my money back. I tried to create a move order and I was told that I was going to be on a longer contract that I already had. I had to go through many obstacles to finally get someone form ACDT team or something to that affect. They confirmed that I am a month to month customer and they helped me create move order for Thursday, 10-11-12. Tech comes out, says he cannot complete my order because I don’t have all my receivers, and confirms my new appointment is Saturday, 10-13-12. I go home for lunch and no one has been there as I check with my family. I spent 1 hour and 45 minutes calling DirecTV for someone to help me and got hung up on two times and re-routed to the main menu three times. No one wants to escalate this to a supervisor to help me out. I just want to cancel now!

I overpaid on my bill & in less than a month, it was well over $100 again & they're back charging me late fees. I did more than pay the bill I overpaid. I live on a fixed income & I don't have extra. I pay my bill every month on the said date. I asked if they could change my date to go according to the way my money comes in. They said they could only do it if I signed up for Auto Pay so they can just go in & take the money. But I know people that had done that & wished they hadn't & with me I always round up when I pay so when the next months bill would hopefully be less. But to my surprise it never is; it's always higher. How is that possible?

Wow! I just spent nearly an hour trying to find out what it would cost me to buy a "Bundle" that includes DirecTV (basic package) and internet service. I never got a price estimate, but the sales person asked me for loads of personal information including my social security number!? (Are you kidding me?) What kind of company keeps you on the phone this long without giving you an honest answer to the question, "How much will this cost?" I got so fed up, I gave up, then hung up. It smelled like a scam to me. After reading these comments, I am so thankful I did not sign up for two years of this nonsense.

On less than a month, I got billed for a month and a half after I overpaid on a bill. How is that possible? I feel DirecTV has been ripping customers off for years. They're a billion dollar company robbing the little people on fixed incomes.

My wife and I ordered DirecTV. We were told specifically and I asked many times to make sure that the 24 months contract will be the same price for the entire 24 months. They lied to me. Upon the 13th month, my rates increased by over $20 a month. We called them to discuss what was happening and they told me I was out of luck. This was the first dishonest practice DirecTV did to me. My finances were tight and therefore decided to cancel DirecTV and pay the cancellation fee. DirecTV told me they would not debit my account for the last bill as there was no money. We set up a payment plan for the rest. Wrong. They took the money (as much as they could) out of my account without my permission after I told them no. They strung me along for a month while they waited to directly take out the rest of the money I owed them.

I just received a bill from DirecTV stating that I owe $376.35 of which most of the charges are from PPV that was ordered way back in 2011. Now I started service with them on 10/15/2010 and disconnected my service on July 31, 2012. It took them 2 weeks almost to send the boxes and the return labels. I was told that once I get the boxes sent back, my final bill should be $160. Instead, I got a bill for $185.62 dated 08/29/2012, then I got another one for $180.62 plus $190.73 in PPV totaling $376.35. So, I called them on 10/12/2012 and asked what these charges were and the rep said, "Because you did not have a phone line and the only way we can charge you is through the access card." So, I told her that I am not paying for charges that was wrongfully put on my account. Then, I did some research and it looks like I'm not the only one.

I cancelled DirecTV 2 months ago (moved), returned all equipment, and got a credit of $13.00 (that is good). Then 1 month later, I received a bill for $400.00 for movies charged since 2011. The monthly bill has been being paid directly through the bank every month. No problem there. So, help me out here. What was the $400.00 bill for? DirecTV said they can charge after you returned all your equipment and they can find out what you have ordered since the time you opened the account. I am being double-charged here, right? Paid full every month and pay again after you cancel? What? Careful out there customers! DirecTV charges double!

I moved about 45 minutes South, just across the board into North Carolina. When I was in Virginia, DirecTV provided to me both state's local channels. Normally, I could pick up both state's locals easily with a roof top antenna, so I thought it was great that DirecTV provided those for me so I didn't have to worry about the antenna. So, when I moved to my new house in North Carolina, DirecTV took away the Virginia channels. I can understand if I moved 300 miles away, but I was still well within distance of picking up VA local channels at the new house. In fact, we were able to pick them up with an indoor antenna using rabbit ears. I called DirecTV about this, and the guy gave me some type of song and dance that it was illegal for them to provide both state's channels (which I later found out wasn't exactly true) and that they were not allowed to provide these channels. I asked him why I was provided the channels in VA, and he couldn't tell me.

DirecTV put their dish on my fence with screws handing out about 1 or 2 inches, which is a hazard. I asked them to remove them and they refused to do it without charging me $49.95. Their technician put the dish on a fence with screws sticking out and now they want the customer to pay for their mistake.

I recently called and signed up, and inquired about the Pac-12 Network. I was promised by opening day that I would be able to watch my team. This sealed the deal for me. Three months later and halfway through the season, I still have nothing. In addition, I keep getting called, saying my account is delinquent, when in fact, I am on their Auto Pay system and have paid all of my bills. I have called several times to no avail on any problem I have been faced with. I just keep getting the runaround. Finally, today 3 months later, I am assured that I will not be getting these calls, and that I am now properly enrolled. We will see, but I cannot wait to leave this horrid company. I am even thinking about leaving right now paying the disconnect fee, and moving on. The promise when I signed up was broken, and they refuse to do anything about it. They are a joke.

My daughter moved into low income housing which included DirecTV at a reduced cost. The receiver was already there as when one moves in; it is part of the rental. When she moved out, it was part of the contract with the housing authority that it stays there for the next occupant. 7 months later, she is now receiving bills for the equipment that is still in the apartment and being used by the new occupant. The housing authority has tried to explain to DirecTV this is how it is done with every apartment rental. She has called DirecTV several times and been assured that it is taken care of and now she is getting bills again. Since the equipment is being used by the current occupant, why can't they get this straight?

I ordered a special HBO and Cinemax package for the advertised price of $15.99 per month. After ordering, I received an e-mail confirming my $15.99 purchase. But I was charged $25 the first month and now $27 for the second month! When I called, they said that is how their computers are set up and there is nothing they can do.

In June 2012, I called DirecTV about getting a receiver for another room in my house. My concern was that I did not want to do anything that would extend my contract, which was to expire in December 2012. I wasn't planning on leaving DirecTV; I just don't like being locked into contract. They told me that I can purchase my own receiver on Amazon.com and would not extend my contract, so I purchased one. I called to activate it and again asked them if it would extend my contract and was told no, it would not. Today, I call inquiring about purchasing a DirecTV DVR and not only am I told it will extend my contract if it turns out to be leased, but when I activated the receiver in June, they extended my contract for 12 months! I asked if they would take my contract expiration back to December, since I was lied to and they said no!

I signed up for DirecTV a year ago because it was the only service offered in my neighborhood. I called and set up a simple basic service of $16 a month. They did not inform me that my package had NFL Ticket attached to it for a free trial that will auto renew itself for $200. I signed up for auto payment because I travel often and I'm not always home to receive my mail. I called to speak to them about the service and after speaking to three different people, they still refused to do anything to help my situation. I even canceled my account and even still, they told me I'm still obligated to pay the remainder of the NFL Ticket price they auto renewed at $200.

DirecTV has been trying to bill me for an install. They say that someone was at my home on Oct. 3rd. No one has been here this month or last month. They are trying to hit me with $49.99 plus tax for a service they did not do. I have been fighting with them for weeks on this issue. I agreed to auto pay also and they are over charging my debit card now. I am going to cancel auto pay because if they screw up, it's just too bad on the customer and you will have to pay OD fees with your bank because DirecTV does not care. I have lost my respect for them. They say I cannot get any more credits so they won't remove the charge. I said, "Ma'am, this is not me asking you for a credit. I am telling you to remove a bogus charge."

I signed up to have service with DirecTV in September of 2011 at my apartment complex. Now it is October 2012 (over a year later) and my service has to be stopped because there is all of a sudden no line of site. Unbeknownst to me (and pretty sure my neighbor as well), DirecTV was pulling off of my neighbor's service and when those neighbors moved, they had to cut off my service. I have two DVRs and one of them I recently leased for over $200.00 this year, but had I known they were doing something illegal and that ordinary consumers can't do (pull off of someone else's service), I never would have contracted with them or wasted my hard earned money.

After having spent over half an hour with a DirecTV rep, we were promised a discount of between $25 and $30 off of our monthly bill. We called to cancel and move to a Laker-friendly cable company, but they did not want to lose our business. We called back and spoke again to a rep, and they told us the same thing. On the 3rd callback, with the original confirmation number from Rep #1, we were told by Rep #3 that there is no such thing and they can give us a discount of about $7. We asked to speak to a supervisor who was not helpful at all. They do not stand behind Reps #1 and #2 and don't care if they lose the business. In the meantime, they had added things to our account, and at one point, the supervisor said our account had been cancelled. We had not cancelled it yet. Just as soon as we contact the other cable company to set up a time for installation, we will be cancelling DirecTV for their incompetence and deceitful practices.

I've been a customer since 1999, generally run late on paying my bill. I was disconnected on 9/26, paid the bill in full on 9/27 with online bank/check draft. Service was immediately restored. On Sunday, 9/30, I was called by DirecTV. Because I have had two returned payments, my payment of $275.50 would not be acceptable, and payment with a debit/credit card would be required, or service would be immediately disconnected. I checked my bank account online while we were talking; check had not processed. I was assured that check would not be processed, so I gave a debit card number for the same bank account, big mistake!

I was told when I moved from NC to Washington, I was entitled to one free move, yet I was charged $74.88. I have been with DirecTV for over 20 years, since they were Prime Star and never missed a payment. Now, I am told I was charged because I did not upgrade my programming. Not once was that ever mentioned to me. When I scheduled the appointment for installation and told them that the dish had to be put on a pole, the installer was not informed of that, so it is sitting on the ground. The installer made an appointment for another installer to come out on 10/6 to finish the job between 8-12. No one showed up. We have another appointment for this coming Thursday. Supposedly there will not be a charge for a second service call, we will see about that. How can DirecTV, ask for referrals of friends and family when this is the kind of aggravation you get in dealing with them?

It was a big mistake switching from Dish, and trusting DirecTV sales agent. The agent provided low prices as incentive but failed to mention several fees while also providing installers that installed the HDTV receivers for non-HD TVs that we own. Of course, DirecTV gets an extra $10 per month for HD receivers. I am counting the days until our two-year lock down contract expires and then DirecTV will get their due - zero revenue for the remainder of my life. We have no such problems with Dish, at our secondary home. DirecTV also has failed to offer the Pac-12 Network. Of course, the other carriers completed their negotiations. I will now leave my home to watch the WSU game because DirecTV is unable to negotiate in a reasonable manner. I can't wait to tear the DirecTV unit off my property!

DirecTV refused to change my address and send a technician to my current address after I had told them that all of my equipment has already been moved and mounted and all I need is a technician to come out and fix the degree of angle and elevation. Now, I have no service and I am still being charged a monthly fee and am being told they have to charge a full fee of $230 when there is no need for that fee or services. All that is needed is technical support. I was never allowed to speak with the supervisor and though I asked repetitively, I was continually denied. Then, I was transferred to an automated machine to leave a voice mail. This is absolutely repulsive behavior and horrendous service and I demand to be treated with respect.

DirecTV sends advertising to your email with low prices (from $24.99) then when you call the sales department, a representative will try to set up a plan for a little bit higher amount based on additional fees that are not clear in the promotion that you originally received. Not a big deal yet; it is still a good offer ($29.99). Then, you receive your first bill - it is higher ($44.99) than the offer received by mail or the price that you agreed with the sales representative. You call to cancel but unfortunately it is too late; you have an early cancellation fee for a 2-year agreement. Welcome to red tape and enjoy your free NFL Season ticket.

I have no service and it will be 4 days for repair. The service has been going out (code 771). Reps have given me the spiel 4 times now: tighten cables, reset DVRs and box. It has worked twice. The other times, I just had to wait until the signal came back. I will try and cancel the service this week. I have to pay a $50 service fee to have someone look at it for their equipment that’s malfunctioning. I will take any advice at this time. I hate to pay them to cancel for bad service.

I subscribed to DirecTV in December of 2010. My old tube type TV is going out, so I purchased a new TV that is very confusing to me to connect to the satellite service. I called to ask for assistance and was told the split wiring and all of the wiring was very simple, but I needed an HD receiver to make it work properly. After agreeing and paying for shipping/handling for an HD receiver, I was sent to a "3rd party verifier" who told me at that time my charge would be $10 per month to add HD (not mentioned on the initial call for a new receiver) and that I had to say, yes, that I understand my contract will be extended to October 2014. When I said I was confused, the guy continued to say, "Is that a yes?” I felt confused and intimidated explaining that all I wanted was for my new TV to work on my satellite service. I am a senior citizen and feel I was taken advantage of by DirecTV.

DirecTV sucks! You can't watch on-demand shows from any TV without recording the show on the DVR first! On-demand shows are downloaded via your internet connection forcing you to upgrade your bandwidth! If you have the average WiFi router in your home, you'll have to buy one that pushed out more bandwidth or no other devices can use the WiFi. DirecTV has the worst customer service I've ever encountered!

This should be illegal. After the workman installed DirecTV, on his way out the door, he called a 1800 # on my phone then handed it to me and left. The person on the phone stated she was offering me a deal on the warranty for my remote, wires and cable boxes. I told her this is something that should have been told to me before I had the work done. I did not know I was responsible for those things. I asked to speak to a supervisor. She said one was not available, but someone would call in within the next 24 hours. I told her that would not be necessary, just have them remove the equipment from my house. She said she could do that.

Omg! I just tried to order from these idiots. They argued with the price in the letter that DirecTV sent me! Then after asking for a supervisor, the agent on the phone said the supervisor told her to get back on the phone. So once again, I asked for another supervisor. When that idiot got on the phone, he would shut up long enough for me to finish 2 words. He said, "let's get through this." Well, you have to ** long enough, **!

This is bait and switch. I ordered DirecTV Bundle/AT&T U-verse. Employee ** tells me I didn't sign up for a bundle with AT&T when I did. I am being overcharged as a consumer. Either honor the quote I was given or disconnect. I don't need threats of $400 charges of early activation when they aren't fulfilling their quoted price. Why would I have AT&T U-verse and DirecTV and for it not to be a bundle. DirecTV told me I had to call AT&T to get internet and now they are telling me I don't get the discounts because I didn't sign up for the bundle. I am a detailed businesswoman and have detailed notes. I was quoted $50.99 monthly and now I'm being charged $67.32. I could have signed up with Dish or cable but agreed to go with Direct because of price. This is bait and switch. Employee ** tells me I have to wait until month 13 for another $10 discount. I was given all these little discounts if I signed up and now all those discounts aren't valid? How can these employees be so disrespectful and DirecTV stay in business. I've had Dish (at my lake house) and cable previously. I've always been billed what I was quoted prior to DirecTV.

We signed up for DirecTV because we were told we could bundle our TV and internet. Several days after they installed our TV, we got a call from the internet provider stating we were not in their service area. We called the person that signed us up and they said they would look into it and get back with us. We never heard back and left multiple messages with no returned phone call. We have now found a provider that can bundle our TV and internet, so we called DirecTV to cancel since they couldn't honor what we signed up for. They won't let us cancel without paying a $20/month cancellation fee until the service contract is up. This is ridiculous! How can they bind us to a contract when they couldn't provide the services promised?

I signed up for the $34.99/mo. plan that included NFL Sunday Ticket free, plus HBO/Cinemax free for 3 months. I was told during the ordering process to redeem my rebates prior to the first bill. I have an email dated 8/16 with my rebate confirmation numbers. My first bill came 9/6 and was for $138.02. I have Auto Pay, so I had no choice but to pay the first bill. I contacted them via telephone, and was told that I would hear back regarding that issue within 10 days. I did not hear back. I emailed on 9/19, explained the issue, and received an email back the same day apologizing, and stating that the rebates would be on my next statement.

So I don't understand, last year there was only 1 NFL package which I signed up for. This year, they advertised discounted packages. I contacted DirecTV and they told me I was already signed up. I look at my bill and I am being charged a higher price for the "Max" NFL package that I don't want or didn't order. I contacted them again to give me the lower rate and they told me in not so many words "Too bad", thus scum bags as my subject line. How do you treat your existing customers so bad in order to get new ones? Eventually, the new customers will get screwed just like the old ones. This is such a deceptive practice!

I was told by the HOA to move the dish off the railing of the balcony. When the service tech showed up, he didn't have any tripods so he put it on bricks. It looks ridiculous. I called DirecTV immediately to tell them it wasn't going to work and was told, "No problem, we can come back and move it at no charge." Now I'm being told that I have to pay another service charge. So, I have to pay because their bozo service tech didn't have the right equipment. What a joke this is. They suck. I will not pay again.

DirecTV falsely advertises that moving your services is free. This is a lie! I was charged by DirecTV to move and install my service at my new home, and forced to renew my contract as well. I was then separately charged by the installer when the contractor came to my home or he would not install my services. I have contacted DirecTV to right this wrong and can get no satisfaction. I would cancel my service today if I could! They also add services to my account without my permission and then I have to take the time to call and have it removed (ex. NFL package). As soon as my contract can be cancelled with DirecTV, it will be cancelled. Also, all my friends and family will never carry DirecTV services. I am spreading the word about your false advertising.

I've been a customer for 11 years and have auto payment withdrawal and have never been a day late. This being said, I upgraded a standard definition receiver to an HD receiver. The receiver kept malfunctioning. I called and informed them that the receiver was not working properly. They said that they needed to send a technician out to make sure. I asked them if there would be a charge and they informed me no. As long as it is the receiver, there will be no charge because it is within the warranty for the device. The technician came out and said, "Yep, it's the receiver," and replaced it. My next bill showed a service call charge. I called to have it removed and they gave me rebuttal after rebuttal from one department to the next and told me it was a valid charge. I have come to the conclusion that DirecTV does not value their loyal customers. I will be shopping around for a new television service provider.

I called DirecTV to sign up for their offer of the Entertainment package. I have had DirecTV several years ago and was generally satisfied with them so with the good price they offered with their promotion, I figured it would be a good deal. I had no idea of the amount of lies and hassle I would have to deal with. First, the person I spoke with told me channels were included in my package which were not; also said I'd get NFL Sunday Ticket free, which I didn't. When I called to complain, I was basically told it was my fault for believing the representative and not knowing myself what's included in their packages. They added sports channels free for a month to make up for it which took 2 days and 3 separate phone calls to actually receive. Then, after emailing their corporate office, they gave me NFL Sunday Ticket. Nice maybe, but it still is only what I was originally promised.

When I called to make the appointment for an installation, there was no mention of a 2-year contract. The base monthly price was $54.33. After the installation was completed, the technicians produced a contract page that I had to sign and told me then of the 2-year contract. They said I had 30 days to cancel since I was considering having to pull all the stuff they had just installed. The technician said that it happens all the time, that the representative on the phone does not say anything about the 2-year contract, and that they as technicians have to deal with customers who have not been informed of a contract.

When I signed up, I told the rep that I didn't want HBO and NFL Sunday Ticket. In spite of that, he included them as "promotional," that I would have to cancel within a certain time frame to avoid being charged for them. I called within the specified time period and asked to cancel all of the promotional stuff. But they never cancelled the NFL Sunday Ticket and started billing me for it. When I discovered that, I called again. I was told I was 5 days too late and that I'd have to keep paying for the rest of the season. I explained that I didn't want a refund or credit - I just wanted to cancel it. They would not budge. I'll have to keep paying for something I didn't want. It's not the money I'm upset about so much as the way they hooked me into pay for something I never wanted in the first place.

DirecTV is unethical and uses unfair business practices by charging customers for services they didn't order, and then refusing to cancel these services or credit the charges. Join me in filing a complaint with the California Attorney General about DirecTV's unfair business practices. The people and their Attorney Generals should file a class action lawsuit against DirecTV requiring them to be fair in business.

We have all seen the commercials for the NFL Ticket on DirecTV. They state that it is free. Where in these commercials does it say for new customers only? This is a blatant misleading commercial. We have been a customer for over 10 years, but the only reason is for the ticket. Their customer service is by far the worst I have ever encountered. I feel the commercials should be removed immediately and a class action lawsuit should be filed.

DirecTV charged me for the NFL season ticket that I did not request. It was a promotion given to me last year as a new customer. I did what I was told and cancelled the promotion in January of this year. DirecTV has this documented. They, however, charged me for it without my consent on this month’s bill in the amount of $299.94. This money was all I had to my name. It has left my bank account in the negative with multiple overdraft fees charged. My services are being shut off due to non-payment, such as my electricity, car insurance and water/sewer. I asked that the money be returned to me, but DirecTV will not return my money. They will only give me a credit on my bill.

I used to love DirecTV, but either they have completely changed their attitude or I just misjudged. I did have an issue when I first signed up in that I signed up for an offer to buy my HD DVR receiver instead of rent, but they charged rent anyway. Never could get that corrected. Two years ago, my HD channels disappeared, and after spending a lot of time with their tech dept., they tell me, "Oh, we forgot, the channels no longer say ‘HD’ on the guide. You still have HD.” When I explained the picture used to be better, they didn't seem to believe me. While at a friend’s house a year later, I see "HD" on all kinds of channels on the guide. Turns out I didn't have HD for a year, and they refused to credit me at all.

I signed up with DirecTV in June 2012 for an extra choice package for $39.99 that included 4 upgrades: HD DVR and 3 receivers. At that time I was told by DirecTV representative Jackie that if I moved during the first year, it would be free. This was the start of many lies DirecTV has told me. I didn't get three receivers free, I must pay for them. Three months later, I was moving again to a rental unit while building a house. That move is now not free. It was included in my package, but now that was removed from the package I signed up for. That is called bait and switch and is illegal in the State of Minnesota.

DirecTV rebate is a scam. DirecTV promised me a $24/month rebate for 3 months when I signed up for DirecTV Choice HD w/all the premium channels. I talked to a DirecTV rep to apply for my rebate and received a confirmation number. That was month ago. The rebate has yet to show up on my CenturyLink bill has promised by no later than September. Meanwhile, the price keeps going up and is now though the roof outrageous - three times higher than the CenturyLink rep quoted. I hope the FCC rules are true so I can switch to another provider and never again be forced to deal with these horrendous crooks!

I noticed that my bill was going up each month for about 2-3 months, so I called because I knew I had not added anything to my features. I was told that the NFL Ticket was automatically added to my account. I politely asked for it to be taken off because for one, I did not sign up for it and for two, I don't watch it! I spoke to about 6 different people and they were very rude and not willing to help me. I asked to speak to a supervisor and the lady told me, "No, there is no one else you can speak to!" I am a single mother and I cannot afford an extra $80 on my bill each month! I don't use the NFL Ticket so I need it off my bill! I was told it would stay on for another 4 months! This is completely unacceptable! How can they make people pay for services that were never ordered and are not wanted?

I chose DirecTV because of the price. I was promised $29.99 plus $6.00 for an extra box. I never received my first bill. I found out that the first payment would be taken out of my account 15 days after my service was installed when I logged onto my account on DirecTV’s website. If I hadn’t checked the site, I would have had the money taken out without me knowing. Not only was I not notified that the money is taken out in advance, but I was charged $70.00 instead of the promised $36.00 plus tax. When I spoke to customer service, I was told that they take the payment out 15 days in advance and they bill 30 days in advance.

The service was disconnected due to nonpayment. I am unemployed and received an unemployment check, which is a direct deposit in my account. At the beginning of my DirecTV service, I had approved of auto withdraw. But as it became hard to manage my other bills, I had it stopped and paid my debt, in which I called it in. On 9/5/12, DirecTV did an auto withdraw out of my account without my knowledge, causing me some hardship with not being able to pay my doctor co-pay. I had to cancel an appointment, which I was there and without knowledge of not being able to pay.

My 8-year-old child and I were watching HGTV on DirecTV at 3:30 pm est, when a commercial by DirecTV came on exposing my 8-year-old to a fully naked woman lying on her stomach which revealed her bare butt and then she slowly sat up revealing her breast almost to her nipples then the scene cut. I called DirecTV to address the situation and was basically told, "too bad" and they denied that they even had this channel in their network. I would like my service cancelled without a penalty. I am not satisfied with DirecTV's service since they cannot guarantee that this won't happen again. They told me that I can prerecord all my programs for my child and myself so we won't be exposed to DirecTV's advertisements. The images that I have provided is of the naked woman that my child was exposed to and is of the channel that they were advertising for on HGTV.

We unfortunately were forced to cancel our service mid-contract as we sold your home and moved to another home in which we were not allowed to install new wiring or dish as we only rent. I understand the $300 cancellation fee and planned on paying it. We returned all 6 receivers and all remotes as you requested. I had removed my billing option from the automatic withdrawal due to I needed the control of paying the fee when I had the funds. Believe it or not, moving can be very expensive.

I have been receiving offers for DirecTV for a very long time. When I tried to get DirecTV in the past, your company sent technicians out to find the signal for your satellites. Everyone of them plus a supervisor or two tried but could not get both satellite signals needed for service. They all stated that I would not be able to get satellite service. I then called Dish Network and they both found the required satellite signals needed for service but also got my business. I want you to cease sending any more mail to my mailbox. I don't want or need your service, so please don't send any more stuff to my postal box or email box!

I called and asked what I can do to stop auto bill pay so that it would not automatically be taken out on the 24th. Your customer service told me to pay a certain amount and that it would not be taken out. So, I did that and called just to verify that it would not be taken out and guess what, on the 24th, today, it was taken out. I called and spoke to 3 supervisors and no one will fix the problem and put the money back. They even agreed with me on the problem. You did not back what your own customer service told me to do. I am very angry at this.

I only agreed to DirecTV terms because I was guaranteed to get coverage of the SF Giants and 49ers; unfortunately, that is no longer available due to the issues between Fox Medford and DirecTV. I am an angry customer - seeking a new carrier!

USC/CA State football game - How can you not show this game to your So. Ca. customers? If you are not going to carry USC football, let me know. After 25 years with you, I will be checking on my contract to see when it is up. Let me know if you will not be showing the games. I will bet I am not your only customer to feel this way.

I have been a customer since 2009 and in that period, I do not recall ever having to request an extension on my account. However, last week, I requested an extension by the automated system. I was granted extension until 9/23/12. Since then, I ran into a financial situation. I needed my account extended again until 9/28/12. Your customer service representatives would not give me an extension all because "your system will not let them because I was already scheduled to be disconnected". I have never experienced a company that will not give you a second extension considering I have always been pretty good with paying my bill. This is 2012 & gas prices are sky high & with the way our economy is & people struggling to keep lights on, I find it very disgusting that no one in your company would assist me for a simple 5-day extension for a $109 bill. I am sure Cox or Dish does not treat their customers this way.

Every time I have ever called DirecTV, the calls have always ended being screaming matches due to their lack of customer support. I tried to get an HD box and they were gonna charge me $200 at first and then all of a sudden they had a standard HD box for $100. I said it’s fine and I will get the $100 box - I don’t really need HDR. So then I said, “Wait, does this sign me up for another 2-year plan?” They said yes (I had to ask - they were not going to tell me). I said no way. I can’t stand DirecTV, but I only have 9 months left and I just want to finish my contract and then go somewhere else. They said they can’t do it without another 2 years. I said no way. Maybe if you guys were not so rude every time I called, I would think about it. But the way I have been treated, I will not re-sign with you guys. It ended once again in a scream match and I said, “Cancel my plan now!”

Services are not what was represented - I changed from Dish to DirecTV and asked for the same options, i.e., pause live TV, choose a room from which to record, and be able to watch recorded programs from any of the three receivers we were paying for. They will tell you what you are getting from DirecTV is the same as Dish, but that is not what you get. You can pause live TV, but in only one room. You cannot designate what room a program will record in. The TV on the DVR can only record two shows at a time, and you have to watch one of the shows being recorded. Then, if you pay for receivers in three rooms, only two can watch recordings at the same time. We liked Dish much better. Now, I'm told to get the options I was told I was getting will cost more than $500.00. And I have to agree to another 24-month contract.

I'm sorry to say that DirecTV is the worst company I've ever had to deal with. I woke up this morning with no TV - not because it is cloudy out today or raining, which is usually the case, but because they shut off my service. I admit that this month I had to call and tell them I would be late paying my bill. It was due on Sept. 16, and I asked if I could pay on Friday, the 21st (pay day). They told me that would be fine. Today is the 20th, and I woke up with the service disconnected. When I called to ask why, they told me one thing and did another. I could not speak to a representative until after I made my payment in full. Is that even legal? What if I had a question about the bill being too high (which I did)?

On September 11, 2011, I called DirecTV to cancel my service as I had to move, and the new place could not accommodate this service. The representative said, "No problem", and I was under no contract with them (been a customer for 10 years). He was polite and tried to talk me out of it, but I told him it was out of my hands, and I asked if I could pay for everything then, as I did not have a current mailing address at the new place I was relocating to. Then in April 2012 (seven months later), I received an email from them saying my current monthly payment was due. They reinstated my service, at my old address, where I do not live, nor had any receiver (sent back), so it must be ghosts using that service.

I have so many mishaps with the receiver. I called at least 4-5 times because I would be watching a program and a movie would come on or a little cartoon show, mostly "Hub". After calling technical services for 3 times, I knew the drill from being told each time I had called before. I spoke with a customer service rep on my last call to DirecTV and told her about how dissatisfied I was with the service. She told me that the technicians should have sent me two new receivers or offered, but they never did. The call prior to her call when I requested the disconnect, this service rep was a bit defensive and disputed me that she only saw one call. Someone had not done their job to enter my calls.

Faulty Equipment and Bad Customer Service - Our DirecTV receiver stopped working, but fortunately we had a replacement plan. We called to report the problem and worked with the service rep to troubleshoot the receiver. They decided our receiver needed to be replaced, and that they would send us another receiver but it would take up to 5 days. We were then told we must mail the faulty receiver back to them within 7 days, or we would be charged $400 (for the broken piece of junk).

Unauthorized withdrawal - DirecTV spontaneously drafted $661.00 out of my account. I consequently have a negative balance of $500 with fees still accruing. I just needed help and didn't know what to do.

DirecTV advertisement offers hundreds of channels for a low price. They then add on $20 for monthly receiver; each TV is $6 extra, protection plan is $5.99. Most of the channels are paid advertisements. After you get this and the price will go up even higher in the second year, you cannot cancel without a hefty penalty. There are only a handful of channels that have any real programing on them.

I tried to cancel my service in November 2011 and they talked me into suspending my service for 6 months. They failed to tell me at that time that my service would automatically start up after 6 months. They said they notified by email, but it must have gone to my junk mail. I am not sure why they didn't notify me by USPS or by phone, which is how they look up your account. I am sure they use email because it would be most likely missed or overlooked. The worst part about this is when you call them to ask for a credit of any sort, they refuse. They act like they have no knowledge if you have been using their services, but DirecTV knows when you have your boxes on. Just try to reset one of their boxes without having to give them a call to read them your sim card number in your box.

Over billing, unwanted add-ons and failure to disconnect. I called to cancel many times. I keep getting told I never have called or it would show up on their report.

I’m not satisfied with their customer service knowledge. I called on 9/17 to report that some of my stations were not coming on. The first person I spoke to was unaware of what I was talking about so he transferred me to another department. The lady stated I did have those programs and she was rebooting my TV. I got home and still did not have those programs. I called back, got another associate that stated I did not have those programs. I explained that they come up as the shows I have. She stated I was misinformed and rebooted 3 times and the programs still came up. She said I can’t help you any further, sorry. This is help?

I signed up for DirecTV in July of 2010. I signed a 2-year contract. I asked when I signed up if I could put the service on hold for vacation. They said anytime I wanted. They failed to tell me that when I put it on vacation, it would be subtracted from my time. I waited 2 months after the 2 years to cancel, I went with another carrier. I called to cancel today and they told me I would have to pay a $240.00 cancellation fee because I cancelled before my time was up. Unbelievable. I have never dealt with a sorry company like this my whole life. I am 62 years old and don't need this aggravation. I will never recommend them to anyone. I have lots of friends with DirecTV and I will make sure to tell them all about this. Why should I have to pay for a mistake that was made by those incompetent people?

We originally thought our contract with DirecTV will end on 01-28-13. We called to see about transferring because we are moving. They wanted to charge us $118 to transfer while new customers get free installation. In the last month, our satellite TV has been out at least 4 times when it rains. I was also informed that they extended our contract without knowledge or permission to 12-15-13 because of a receiver we exchanged. A reputable company does not need to resort to underhanded tactics to get money they did not earn.

We recently moved from Sarasota, FL to Sun City Center, FL and wanted to continue with DirecTV because we were happy with the programming and service. The area where we moved is new and we wanted to bundle the internet, phone and TV in one package. We wanted the Verizon FiOS and phone and were being told we could get it and use Direct for our TV. Then we found out we could not get the Verizon FiOS and were forced to go with a Bright House package that did not include DirecTV. We had been with DirecTV for 11 years, never missing a payment or even being late once. Now, we get a $360 early cancellation fee and they will not waive it no matter what we do.

First I would like to preface this by saying I'm a broker of both DirecTV and Dish Network services. I have sent over 120 customers to DirecTV and about 15 or so to Dish. With that being said, I too went the DirecTV route because of the NFL ticket in February, just as I recommended to the 120 customers of mine. I just got off a 1 hour 52 minutes and 5 transfers phone call with DirecTV.

DirecTV took money out of my credit card for service that isn't mine. I made a payment for my mother with my card and they went and decided months later to charge my credit after I complained to the BBB about them having me on the account. They said they took me off the account and then two weeks later, they charged my credit card. They said that it is in the contract but it's not my contract, not my service. I never signed or agreed to anything and they refuse to give me my money back.

My service was disconnected on Sept. 9th and my bill statement says I owe $252.32 but when I added up things, it is really $250.36 (which includes my current bill). When I called to restore service, they said I had to pay $174.33 and I asked how they arrived at that amount. My past due is $133.50 and the current charges are $116.86 and I should only have to pay past due. They can't explain how they arrived at that amount. My statement is also saying my past due is $88.12 They did the same last month when there was an inconsistency with my bill.

I called into customer service and waited on hold for a long time to get hung up on by a less than cooperative employee. I called back and waited another long wait. I spoke to another girl who advised me I should have paid my bill. And then I was transferred to a so-called supervisor who hung up on me. I had to call back three more times where I asked for a supervisor and was either hung up on or transferred back to main menu. This was Friday night and I was on the phone for an hour and a half making back to back calls to customer reps who were hanging up and being plain rude.

Due to illness in the family, I got behind in my payment and it went to collection. I was billed in excess of $1,000 for the past due and equipment. I contacted Focus (all collection agencies should operate like Focus), the collection company, about paying the past due amount and restoring my service. The Focus representative called DirecTV with me on the phone and talked with a customer service manager and was told if I pay the past due charges, they would restore my service. This was told to both of us! I paid the past due charges and again we called DirecTV and was told I still owed the full amount and my service would not be restored. I asked to speak to the customer service manager's manager and was told that upper management would return my call. To date, I have not received a call. I was wrong in getting behind but I attempted to pay and keep DirecTV. Shame on me! Do not do business with DirecTV. They lie!

I transferred my services and was told I would have to pay $200 for a mover's fee because I got free installation and could have been charged $500 but was reduced to $200. I spoke with a sup who told me that I could have paid $500 and to be thankful they reduced it. I told him they offered me free install and why would they charge to transfer my service. My account was current and I truly feel this was an injustice to me and anybody that has ever had this done to them. It's a rip off!

We decided to change service company when cable became available in our area. We asked DirecTV to send boxes. They did, but it went to another address. We asked again. We never received boxes but they said they were shipped. Now they will not send boxes and said we are responsible for the equipment cost. This has been going on a while. This is messing up our credit score and they don't care.

I had DirecTV service and moved to a location where I was not allowed to carry my service because the landlord said it had been tried before but the reception was poor and he did not want a dish drilled in to his property. I had to get my TV service from a cable company. I was only a few months into my contract period and was told I had to pay $20 for every month left on the contract. Yes, I did say contract, but it is an indictment on DirecTV that they would not give any lenience, especially since it was necessary to move out of the house where the service was. I determined that this was not fair play. I now have to pay a penalty of almost $300 for consequences beyond control. I will not deal with this company anymore.

I signed up for DirecTV for their two-year promotion on the Premier package and I was supposed to be billed only $84 a month. As of 09/04/12, I'm being billed for the regular price of the package of $119. I called DirecTV and all they could say is it was a 3-month promotion which is not true and that they refuse to correct their mistake. So I will be trying to cancel this contract in every way possible and just like another consumer stated that they are crooks and lie about their advertisement just to get you signed up. Because once that's done, they start dropping the ball and billing you for all kinds on unnecessary things. To all, please be aware of DirecTV because when I'm done with this company, I will never ever sign with them again, as well as I will tell all my family and friends of my experience and let them know to stay away from DirecTV.

I've dealt with a lot of cable companies both here in the States and overseas (hubby was a diplomat for a while), and DirecTV is pretty awful. They wouldn't replace a box that was not working and just wanted to argue that if we only unplug, replug, take it out for dinner and a movie first, that it would work. My hubby had a fit with a supervisor and about a week later, another box arrived. The price just keeps going up and the DirecTV people just keep on calling trying to get us to take all those stupid movie channels we wouldn't watch anyway.

Horrible service, DirecTV is a rip off! Customer service is a joke. The boxes are a joke. I too had the same problems with having to "reset" the box and then you have to call into DirecTV, etc. A pain in the neck service, they just plain stink! Half of their customer service reps do not speak English, and/or are so hard to understand; you just get nowhere with them. I've been billed for channels I didn't order or authorize, even after writing five letters. My usual monthly bill has turned into a nightmare and I'm going with another company.

I was in Wal-Mart on Saturday when the salesperson Edith asked me if I wanted to try and see if I could get direct cable (she was very nice). I did apply and was told I have good credit to get service and paid $21.60 to start and someone would be here on Wednesday to install the cable. I even received an email stating confirmation. Today (9/10/12), I received an automatic call telling me I needed to call in (no problem, I did) and the first young lady was nice about it and told me I owed $219.00 (no problem, I don't even remember having direct cable but just did not have the money today). After hanging up, I thought about it, and yes, I do owe the money. I was going through hard times back then and could not afford the cable, which is why I had no argument for her, but I called back remembering my son Elijah called in for Wednesday so that he could be here to let the man in.

I was never told about some of the charges that appeared on my bill. I was never told I was enrolled in auto pay until I received my statement showing my credit card had been charged. I was never told by submitting my "rebates" online, I would receive an extra $5 per month off my bill (that no one I spoke with can undo). I was never told I would have to pay extra per month for receiver service. There were obviously hidden charges. This company is a thief and I want my money back! I was threatened with legal action if I terminated my service early with them. Has no one been able to take legal action with them about all they have done?

I authorized DirecTV to make a onetime installation charge of $24. I just received my credit card bill that showed DirecTV charged me $95 on August 3 and $94 on September 3. I called them up and asked why they charged my credit card when I never authorized it. I said that I only authorized on Aug 31st, 2012 a onetime charge for installation with a guy in the Philippines who could barely speak English. DirecTV said they couldn't credit my account and offered a $25 rebate. I told them to cancel my service. When I first ordered DirecTV, they gave me 5 different days for an installation and they never showed up. Finally, a man called and said he was leaving Fresno, California and was on his way to my house. I told him I lived just south of Albuquerque, New Mexico a few thousand miles away.

I signed up with DTV because I was looking for ways to save on some bills. I was told I would be on a promotion and pay $29.99 for the first 12 months and $39.99 the second twelve months. That would have been less than what I was paying for Dish Network. I was with them for years and had no issues, just wanted to save some money. I first made the change on April 21, 2012. The problems started as soon as I received their estimated bill showing what was to be expected. There were charges on it I knew nothing about. I called and didn't get any resolution; it was just the way it was. That's what I got (even if it isn't what I wanted) and that's what they were charging me for.

I signed up for a package deal for $69 a month for 13 months which included four receivers. After three months, they increased my bill to over $111 which they said was for HBO and Starz. I specifically told them at purchase date that I didn't want any extras, just the $69 for 13 months. They are refusing to refund my money. Furthermore, the satellite goes out too often. I am extremely unhappy with DirecTV and I would suggest to anyone thinking about purchasing from them, try another company. Their customer service is very rude and unaccommodating.

Being charged by DirecTV for 28 adult movies - I received a bill from DirecTV for 16 adult movies at $14.99 from 2006 and 2007 that I did not watch. I called and was credited for 10 of the movies. The next month I was charged for 12 more adult movies at $14.99 from the same years. They will not credit me the charges. I checked online and noticed multiple complaints. Is there anything that can be done?

We have signed a DirecTV contract for 24 months, but we are not a "valued customer." We are just a 24-month piggy bank. We have an issue with their receiver. It does not work properly. We have to reset it each time we turn it on. We have called DirecTV and explained the situation. They told us they can send a technician, but we have to pay 50 bucks. When we replied why we have to pay if the problem is on the DirecTV equipment not on mine, they said that’s the DirecTV procedures. We have been DirecTV user for 12 months and pay timely by direct overdraft. We want to shift the awful and dishonest service, but we have to pay the early cancellation fee. We truly not recommend DirecTV ever.

I signed up for DirecTV a year ago and was never told anything about a contract nor did I get the package I signed up for $29.99. After one year after my service, my rate went up so high. I called to cancel the no good service in May and asked them to please send boxes. The boxes never showed up until August 25, 2012 after calling 30 to 40 times. On Sept. 5, 2012, my card was charged $442.79 and was told that they would not reverse this fraudulent charge. They have charged my card without my authorization when I spoke with Mark who stated that he was a supervisor. He was not only rude, he hung up on me. But before he hung up, he told me that DirecTV is not located in the USA! Not only is this company fraudulent, but we needed to file another lawsuit against them. They have not learned their lesson about stealing and breaking the law. $14 million was not enough for them to payout. They are still doing business the same way. BBB gives them a D. This is thievery in the highest degree! But they have not heard the last of me.

I was told that I would get credited the premium channels after the promotion fell of which is a total of $45.00 for 3 months, and was denied that when they were informed that’s what I was told. I was also told that the warranty protection service was $19 and am being charged $25. I want the discounts promised and the charges at the price I was quoted. I was told fraudulent information and false promises, and rude and unprofessional help from customer service reps and supervisors. No resolution was given, I was basically told to go fly a kite.