DIRECTV Reviews

The young lady who assisted me was very professional and detailed oriented! She was very pleasant in the delivery of her information and very knowledgeable of the services I wanted order. I will definitely recommend this company to family and friends.

I had no intention of switching from cable. The sales person convinced me to switch. Unfortunately, I was unable to switch due to trees that would block the signal. Everyone was very helpful through this process.

I was calling to add internet. The CSR was very helpful and polite and took care of my needs in a timely manner.

Lady handle my installation problem quickly and worked my issue with professionalism.

Very to talk and deal with.

We signed up with DirecTV and left Dish about a year and half ago not thinking it would be much different as DirecTV touts their customer service is the best. The bad signs started with the installation when the guy drilled holes in our brand new roof and cracked one of our support beams to install the satellite. When I called DirecTV about it they all pretended to care but I just got the runaround and finally a call back that I happened to miss. When trying to call back I had to start from square one again as the call back number given was their standard 1-800#.

We have not got our DirecTV installed yet, but so far we are completely satisfied with the customer service, etc.

Installation was scheduled between noon and 4. By 5:20, I called CS. The person I spoke to was unable to explain what happened and gave me another number to call. I immediately called this number and sat on hold for over 2 hours! At 7:30, I gave in and called CS again. Once again the person who answered the phone could not help me and was unable to get a supervisor on the line because "they were all in a meeting".

Your rep did a very job of explaining the options and the associated costs.

Very good customer service.

My overall experience was exhausting due to initial rep using an illegal bait and switch tactic when trying to get into a less expensive program. Rep also promise to disconnect U-verse service but did not once DIRECTV service was set-up. Very disturbing... Promised specific Locked in pricing and service but lied.

My DirecTV set up experience was very good. My service technician install is this Friday AM and I'm excited to begin service with DirecTV.

Person knew her job.

The entire transaction was handled well. No complaints.

The customer service I received on the phone and in my home was AWESOME!!! I glad I made the switch. #TeamDirect

I just haven't got the words to express how good your employees are. Thank for having great personnel that are so good.

I cannot say enough. It's a whole lot better than Time Warner and much more efficient. I just wish someone could help me out with an extra DVR. Other than that it's great.

Technicians were professional and knowledgeable of the equipment.

Installation went smoothly and the technician was very helpful in explaining everything.

The customer service department answered the phone promptly. The representative was very pleasant and knowledgeable. She was able to answer all my questions thoroughly and in a very timely manner.

Everyone who helped especially the sales rep who sold me the deal was very helpful. There is not enough words within this word count to show how deeply appreciative I am for all of their help. I hope to have little to no issues with my setup but if so I know I can count on DirecTV to help.

I had an automatic renewal of the NFL ticket and the price on my statement was $45 for 6 months = $270. I called and said that was way too much so the agent cut it to $32 per month = $192. That's $78 difference. Why can I get it cheaper by complaining. Why don't they give all customers the same. It's an example of corporate greed. They could care less about their customers, they just want to get every penny they can.

You have the best deals and are very professional. Looking forward to your service. Thank you.

Excellent customer service representatives!

Very happy with way was treated and our order was processed.

We have had DirecTV for a few years with good results. The quality of the picture is amazing, much better than cable. The service is pretty reliable except in thunderstorms or heavy cloud cover. I will say the customer service is lacking. I am also not a fan of how they start you off at a crazy low rate and slowly crank up the price over two years. Then when your contract is up, they don't want to do anything to keep you as a customer. Just my experience, but again, the picture quality is great.

Although rather distraught to begin with, I finally felt at ease after speaking to the last representative.

Again, very helpful.

They could not explain why my contract said 24 Mo instant Rebate, but only gave the rebate for 12 months. I was told it was explained in the customer agreement. But when I asked where, I was place on hold and then transferred.

I am very happy with the customer service. I have no issues. It was friendly and fast. All questions were answered.

Try to return equipment. Their policies are ridiculous. Never received a box and that was only way you can return the equipment otherwise they charge you. $200 goes against your credit and now I've been trying for two years to return the equipment with no luck. Can't receive the magic box. Trying to get a hold of the CEO Mike White. Won't return my calls. He's only one that can make a decision. Now this company is the worst company ever. I get regular cable TV before signing up with them. Now do not sign up with DirecTV.

My boyfriend and I had DirecTV for almost a year. We had to move due to a much better job opportunity and were forced to find a place to live quickly. The place that we found stated in the lease that we could not have dishes of any kind. So, we were forced to cancel the service. However, they are trying to charge us over $400 for something that was completely out of our control! Even after we agreed to pay when we have enough money to do so (we are living paycheck to paycheck trying to get ahead as that is why we moved down here in the first place) they tried to charge his card anyway!

I have been with DIRECTV since 2009 and called to see about a discount. Person 1 I talked to was nice and she wanted transfer me to person 2 which I spoke to a guy (Ramon) which was very diffident. All I can said we got in a argument and for the first time I thought about using canceling my service with DIRECTV. I ended up talking with his supervisor which was very nice and she helped me. All in all I hope DIRECTV is not forgetting who is paying the bill. I would have to said that Ramon really got my blood pressure up. I felt that he was talking down to me and forgetting that I am the customer. That is all I have to said.

I am very pleased with my experiences with DirecTV. They helped me understand what I was doing because I had never done it before. The people I spoke with were professional and did a great job.

From the first call to order service to a great installer we are very happy. The picture quality of the service is even better than we expected, coming from 20 years of cable.

I have been very happy so far with the customer service from DirecTV. The representatives have been very helpful and professional.

So far the Good service it's good, hoping it stays that way...

Love the sales rep, Desmond ** and the service.

We had a signal loss, tried all the troubleshooting, called support, and were told that it would be 2 weeks before someone could get out. I call DirecTV and acted like I needed new service and they could get out the next day. This is beyond bad service, it's no service. I have been a customer for over 10 years, subscribe to the most expensive package, am never late in payments, and live in one of the most technologically advanced cities in the U.S. (Austin), but DirecTV continues to scrape the bottom as far as service goes.

Customer Service is a big part of my rating, it was awesome.

DirecTV is the most evil and conniving company out there. Thank god there are other cable providers that we are more than happy to switch to. We first signed up for directv in 2013. We were told since we were excellent customers and always paid our bill on time we were getting movie channels for 3 months free. My husband specifically asked the representative if we would have to call and cancel after those 3 months. He was told that it would cancel automatically. Well, 3 months later we get a bill for almost $200, and guess what we were charged for, the movie channels. We called to complain, and canceled out service that day, since my husband was deploying anyways.

I called DirecTV and placed an order with a bundle package and is satisfied with the customer service I received. I was very pleased with the service technician. His name is Daniel **.

Representative was very professional and had great friendly attitude. His work was excellent and clean. I would recommend for sure.

I was very please with the customer service and very impress.

The gentleman who installed our service was great and the lady on the phone was great. Only issue is with whoever sent first email with what we ordered, which was incorrect. Makes it look like you are deceitfully trying to get more money out of us.

Very good job!

This company is very amazing. Thanks to them I have had no issues since my first call to them.

Had a great experience with my ordering and the customer service support.

Very easy to get signed up for your DIRECTV service. The technician was very good at installing the equipment and explained everything to us in detail. Went over all the uses of the service and said if we had any problems, just call him, he would be happy to help us with our questions. Very pleased.

They did a good job.

I'm a disabled vet living on a fixed income paid once a month. Wanted to bundle but was denied. Tried to adjust my billing date to meet my pay date and was denied that so now right before I get paid I get shut off. Going to Xfinity.

Our complex would not allow a hole in the ground so we couldn't get it.

Cancellation - Great experience overall.

Happy with everything so far and we Can't wait till it hooked up and working.

My permanent residence is in Charlotte, NC, and I've been a customer of DirecTv's since 2008. I was elated to find out that they have service where I bought my second home in Massena, NY. I've had nothing but horrible service from Time Warner Cable; and contacted DirecTv as soon as possible to get it installed. Now if they only had broadband I could get rid of TWC forever!!! :)

The initial salesperson was helpful and I documented everything we agreed to. For the next 2 years, I spent many hours on the phone with their service agents (some polite and some not helpful) trying to get the price and package I was quoted - even after several supervisors gave me credits, I still paid WAY more than I agreed to - happy to be terminating!

So far, the experience has been excellent.

Changing from Dish to you. I called to find out whether we had to pay the day we activated the service because they were coming out four days to set up and we are on fixed income and didn't get paid until four days after set up. Found out first payment was due within fifteen days after set up.

I found everyone knowledgeable about the product (Directv). They are professional but also pleasant and courteous. I was very pleased!

Erin was so friendly and helpful, also extremely Professional. Keep up the great work guys. YOU ARE ALL AWESOME!!!

My experience with the personnel for DirecTV was very pleasant and precise. Thank you.

I specifically inquired about an internet/TV bundle. He assured me it was no problem. We set up the TV portion of the order then he acted surprised I would need to use AT&T for internet. He would not intervene but made me make a second call to contact AT&T, the same time assuring me there was some type of joint agreement with them. No AT&T service to this area! My request was for a wireless install. It require three visits before a proactive professional installer stepped up and made it right.

The women who helped me get service was awesome!

Returned equipment after cancelling service (after being a long term customer) and they took $350.00 out of my bank account. Spoke with their representatives and they show in their records that they received our equipment on July 17, 2015 yet they charged me on July 24, 2015. They stole money out of my account after I spoke with them on the 15th of July to discuss why I received a letter showing they had not received my equipment and the representative stated they showed they received access cards but not equipment. I told him that access cards were in the equipment and he stated they were backlogged but I shouldn't worry once they got caught up it would reflect in my account that the equipment was returned yet we were still charged. I have been on the phone for over two hours today and yet still not resolution.

I scheduled installation of DirecTV 2 weeks out. When the tech arrived, he had the incorrect system (wired rather than wireless) because they placed the order incorrectly. After 2 hours on the phone with customer service and speaking to a supervisor and the contracted installation supervisor, we agreed to have the tech back the next day to install the correct system. When he came back, he installed the dish and everything, but the order was never corrected to wireless. After 3 hours on tech and customer support, they had to reschedule again for the next day. I made 4 calls the following (third) day, and again, we spent over 2 hours being transferred back and forth again before they required an entire new account. At this point, we still do not have service and the poor technician cannot get a hold of anyone who can help him. This is unbelievable customer service and I would never recommend this service to anyone.

I am very pleased with DirecTV and their internet. Almost NO downtime. We had a bad modem to start but that got fixed. When I asked, "May I cancel with NO fee if you drop FOX News for weeks like DISH did?" The answer was yes. And they sent it to me in writing. Consequently, they will keep my business. Thank you DirecTV.

Having to listen to music at work is great... until you are forced to listen to the horrible reggae station that directv has. There are a few songs on the station that could be classified as reggae, but a good majority of the songs sound like nails on a chalk board or a cat crying in pain!!!! Please stop the brutality of the songs on that station!!!

Overall satisfied as a new customer. I appreciate the follow up call for installation and promptness.

I was very pleased with everyone that I spoke with in my signing up with DirecTV.

I have had DIRECTV since 01/2015 and I have never been late with my payments. For some reason my payment for 06/2015 got reversed. When I called DIRECTV they told me it was my bank. When I spoke to my bank they told me that the information did not verify as in billing address. I then contacted DIRECTV and made a payment arrangement with them, I was to pay $50 on 07/24 and the remaining $80 by 08/10. On 07/24 I made a $99.35 payment before I went to work. DIRECTV then went on to debit a credit card that I had not used in some time. We had never spoken of them making an automatic withdrawal. If we had why would I pay $99.00 that morning? When I called they basically told me that I had given permission and there was nothing I could do.

Thank everyone for being friendly.

There was no hassle at all getting this fixed after the fact.

I was very pleased with DIRECTV's service and technicians.

Took some time to get the answers to my questions, and a few hours more to get the email detailing the specific details of the order. All in all, not a bad experience. Very polite and helpful sales lady. Thank you.

No pressure when I had to cancel my order.

I will and have recommended DirecTV as they are cheaper and have more quality than Dish of which I was never satisfied..

I tried to close my account. Of course the rep was putting up a facade of being courteous and professional. When she found out I am not moving DirecTV with me, she turned 180 degrees and would not answer my questions as to the pro-rated refund I was expecting. She was in a hurry to hang up the phone before I could get a confirmation number on my cancellation. Worst customer service I have ever had.

The last lady I spoke with was wonderful and friendly. Even if it costs a wee bit more for service, DirecTV has been consistently worlds better in ear speaking, human, customer service without added sales pitches. That is the main reason I convince people to leave TWC. That reason alone does it every time. "They're not in India, and won't try to sell you more than you need and I'm never on hold forever". Do not change this. Please.

Thank you for having people like him. He made this experience enjoyable and interesting. He was very knowledgeable on the system he provided. Being a small business owner myself I appreciate people like Ignacio ** that make my business better. Thank you again for making our experience with DirecTV such a good one.

We are new customers but so far service has been outstanding.

DirecTV was amazing to me and I will be calling back for service once I move from apartments.

I'm really hoping this works out for me and my wife. I say this because we live in a condo with a east-west direction. My only other choice right now is Xfinity TV and I don't like Comcast service.

Got a call saying my email address was wrong for paperless billing. Service center answered my questions.

I have been trying to get basic pricing for the basic cable and internet service. Talk about getting the run around! First, I tried to get all the information online. The representative online told me I would have to order the TV service before he could help me get the internet service. This was a nuisance because I would like to have cable and internet together and would like to know how much it would cost me before I started the process. He told me I had to call in. So I did. I couldn't believe it. That experience was even WORSE. It was not a pleasant experience by any means. Again, I was getting the run around with pricing and didn't understand why it was so difficult to tell me the pricing before I was going to buy? The sales reps was unprofessional and didn't seem to want to listen to what I was saying. She simply kept asking to run my credit and got a tone with me when I was trying to explain my situation.

Everything was good. No hassles.

I had a really bad experience with Dish and was leery of being lied to about costs, services, etc. Everyone I have dealt with at DirecTV has been very helpful and answered all my questions.

After navigating the "automated service" system, the live representative was friendly and helpful. I had been getting message to set up my "online bill" account. I don't want to get my bill online. Send me a paper bill each month, and I will pay it!! The rep. told me the paper bill will be no problem.

I have no problem recommending DirecTV to people I know.

I had an awesome experience with DIRECTV. It was fast, easy and the customer service is absolutely fabulous. From the rep on the phone to the man who came and installed the service, everything went perfectly smooth from beginning to end.

I was pleasantly surprised when I called customer service for DirecTV at how awesome the representatives were at their jobs, yet made it seem so easy. I had Comcast for a year and believe me, I know bad customer service. I would recommend DirecTV over any other provider and wouldn't dread any issue that required talking to their service team. What a pleasant experience. Thanks DirecTV!

I love DIRECTV and am pleased with services and has been the best service I've had to date as far as cable/satellite.

I had a DirecTV account and paid to move it to a new address. When I signed off that the Technician had completed the install, they started the clock on my contract again. So almost a year later they want to charge me for an early cancellation. I was told that any time there is a change in your account they start the clock again. This was not what I was told at the beginning. I was switched to DirecTV from AT&T Uverse when I moved because Uverse was not available where I moved. I was told I could complete my commitment to AT&T by going with DirecTV because they are partners. I was told that my commitment would only last the 6 months I had remaining on my AT&T account. A year and a half later I am told that's not true and the clock started again when I moved. DirecTV has told me different things at different times. I feel like I'm dealing with a sketchy used car salesman.

This is my first time with a dish based system. So far so good! The equipment was well installed and the tech was great to deal with.

The problem was looked into and corrected.

When I made the first call to open a new account I was disappointed with the first person I spoke with because she couldn't answer my questions. I asked to talk to her supervisor and then I felt confident placing my order. Later I called to confirm my installation information and all went well. I have an appointment on 7/31 to have it installed. I hope this goes well also.

Installation was quick and painless.

From the website to the customer service phone lines I have called into, I am very happy with my experiences with DIRECTV again. I am a returning customer after several years away, but I have always known Directv would be my top choice when looking into other Cable/Satellite providers. The website is impeccable. Super easy to navigate, and I just like the way it looks. The customer service reps are easy to talk to and they take the time to listen. I know as expected, but it's nice when they actually do it. They spend as much time with you as needed, especially with someone like me who kept saying "Oh! There's something else I wanted to ask." The reps have all been patient and very personable. Thanks so much!

From beginning to end, I felt valued and welcome.

The installer (MasTec contracted by DirecTV) failed to complete the installation - he neglected to set up the Cinema Connection Kit - OR leave one for us to set up ourselves. I've used Live Chat twice and spoke to 2 people on the phone. DirecTV is saying another week before they can finish the job. That's absurd. It's already been a week. All they say is "I apologize".

Very satisfied customer!!!

I was going to cancelled my contract. Customer rep was helpful in working with me not to cancelled. He understood my financial situation.

All was great.

Very happy with service.

My no-show and no-communication installers shook my confidence in switching to DirecTV from DISH. You're very good at sending reminders for appointments, texting, e-mailing, not so good at keeping them. The fact that they changed the time frame without calling me made me angry. But your agent, Mary **, convinced me that this could be a one-time thing, and DirecTV would make it right. Very happy with customer service on my phone call.

I could not have asked for a better company to go with that truly cares about their customers.

Service was great the last time!

Very great service and service guy was very respectful. Plus liked the Tigers so that was the topper, lol.

They did a good professional job.

When I initially placed my order the customer service rep answered all my questions and concerns and was sure to help me with everything I asked.

The man did a Great job. I would have him at my house any time!!

Happy to be a customer with DirecTV. I just wish that I could get the internet service.

Provided exceptional installation, clear in answers to questions and spent the time and hours necessary to complete the job.

Very professional and searched the best deal for my budget.

I've worked in the service industry for almost 20 years, I've done every aspect. That being said, the sales customer service representatives for your company have not only exceeded my expectations of service, they have most definitely made me look forward to being a DirecTV subscriber.

The agent was very professional, wasn't aggressive, was patient in explaining the breakdown of my bill, and didn't try to sell me channels I didn't need.

Had to reschedule an appointment for installation. Representative took care of it for me and was so friendly and helpful.

Sales was pretty good, then I was switched to an order person. Felt like I was repeating myself - I don't care for that. The Installation Technician was very, very excellent - did a very good job and pleasant, kept on task. Ken ** was very good on site!

I called DirecTV to cancel service after 9 years and paid every month on time and did not owe anything to them. I called on 5/5/15 to cancel service. They took information and told me it will be cancelled. Every day since then, and it is now 7/20, I have been called to pay bill, sent emails, and today was sent a notification it will turned over to a collection agency unless I mail them two months of charges totaling $ 128.00. I even called them after one month pleading for them to stop calling and they said they would but they did not.

Chris was absolutely present and informative as an tech. A definite benefit to your company.

Very easy to cancel contract.

I'm satisfy with you all service.

Technician couldn't install the dish due to trees but my neighbors have DIRECTV. But he could install DISH NETWORK and set up me an account from his van.

I opened an account with DirecTV on June 30, 2015. I was quoted a price of $45.99 for four rooms and a DVR, free installation and equipment. I paid $36.29 on that day to open the account. I explained to the man exactly what I wanted and went over everything with him. I told I wanted a paper bill and to not do automated payment. I told him I didn't want any surprises when my first bill comes because I live on disability and I have to count every penny. I was happy with the $45.99 and he set it up to be installed the next day. The Tech came the next day, July 1st, installed everything and I signed a few things that I understood to be for DirecTV saying that the Tech installed everything, he was on time, he explained how everything worked and confirmation that I was satisfied with everything. I signed an iPad, so I really didn't get to read exactly what I was signing. I just had to take the Tech's word for what I was I signing.

I just had a few questions about programming packages that were of interest to me. CSR helped me understand my options, and was very clear on pricing.

The genie is really awesome. I hope to be a part of DirecTV for a long time!!

Was pleased with the customer service rep... with everything except trying to sell so much.

William was the tech that installed my dish and he was very competent and efficient.

The customer service rep was very informative and helpful. Made my decision to go with DirecTV very easy!

Sales representative from the get go was fantastic. She knew her stuff and sold me immediately. The installation process was great too. He was very informative and installed quickly. The only issue was the final installation couldn't happen due to technical difficulties with the satellite. I believe they were down for the time being. However, he was very clear and precise on what to do. I called in customer service and they guided me with ease. It was working in minutes. The only issue I have now is OnDemand. I seem to be having issues connecting wirelessly and haven't quite figured that out yet. I'm sure it won't be a problem calling in customer service again since they were so helpful the first time. I have recommended DirectTV to family and friends already and will continue to do so since the experience has been great. Thank you.

I was happy with the rep plus the gentleman that came out was great. Plus DirecTV is the only one with internet that comes out here. And bundles.

Very good customer service who help people the most they can, and extra miles.

The installing technician (Kevin) was very efficient on installation and answered all questioned asked. He was pleasant at all times. It was a pleasure to have him in our residence during the installation.

Problem was solved with the contract info.

I subscribed to DirecTV and then changed my mind and cancelled. CS was very polite and understanding for both. A young man, Joseph I think, was especially helpful. We decided not to subscribe because we do not watch enough TV to warrant the expense. However for a family with children, I would recommend DirecTV based on my experience with CS.

DirecTV was not able to install service. Because I live in an apartment, the landlord would not allow the pole in the grass. The grassy area was where the SIGNAL was very strong. Landlord rules installation patio only but NO SIGNAL THERE.

DirecTV has been nothing but excellent with us!!

It was unfortunate that my exposure to sky prevented my install but in the future I hope to get DIRECTV.

No problem with calling Customer Service.

I would like a satisfactory response from your company. My father's home wiring and electronics were disconnected in a botched installation process by a DirecTV Representative that approached my father in a grocery store and we have not been able to get this repaired. We have also been told that it will cost $400 to get out of the contract. My father has stage IV cancer and I truly feel as though he was taken advantage of by your company. I will report DirecTV to the Better Business Bureau as well as post this message anywhere on social media and the internet I see fit until my family receives an adequate response and action taken to repair this matter. I expect my father to be allowed out of his contract without having to pay some ridiculous $400 fee as well as repair for his home wiring and electronics being covered by your company.

I was very pleased with the professionalism and care that the sales representative gave me. She was very thorough and accommodating.

I called for service. I gave credit card info. Installer came the next day installed which he removed the dish receiver to place theirs outside. I had service for 30 minute when it went down. After calling them I was told being my brother has an account that in collections and our address is almost the same mine. Ha! No lot number my brother's. Does they link our account and was holding me responsible for his? The only way I could get service was to supply them a copy of my light bill and my brother's. I informed Cory who is the manager of that department that the only way I could supply that was to commit a federal crime by stealing his light bill. He repeatedly said I need that light bill after 11 plus hours. I'm still without but Dish is reinstalling their satellite for a fee. Cory insured me no matter what he had final say and the answer would be the same that he had to have that bill.

I am so happy that I don't have Brighthouse anymore. So far I am happy with DIRECTV.

The gentleman I spoke with was absolutely amazing! I was having a rough day and he turned it around by by being pleasant and kind!

After it was determined that service was not going to work, I cancelled the work order and the sign up. Everyone was very helpful and polite and understanding.

Just seeing if there is any appointments sooner for my area for installation.

I am very happy so far with my experience with DIRECTV. I am happy with your new customer promotions. I was happy with the guy who came and set it up. I have no complaints.

Wanted to know if I get Hallmark Movie & Mystery Channel and was told yes.

This was a good experience and I hope to have y'all a long time.

Our experience from sales to install were great!!! Our sales conversation once and only one time was awesome. She did a great job! Our installation was great as well. Our installer Devin was very helpful, explained everything thoroughly and clearly, very professional and friendly.

Very knowledgeable. Very nice and concerned with my issue.