DIRECTV Reviews

I received a phone call from DirecTV for Starz and Encore for three months at $11.01 a month for three months and then a $25 gift card at the end to make it as though I am paying $8.03 for three months and then the movie channel 1000 for unlimited movies. The lady said that it would be up and running in about 3-4 hours. It's not. When I called back to find out when it would be on, the guy said, "We don't give offers like that and you must have misunderstood." I said that, "No, I asked her to repeat it three times what the offer was and how much it would be, to clarify it." The guy said, "We have no way of knowing who that was and what they told you..." implying that I was lying or stupid, or both.

DirecTV took a final payment out of my account without notification or authorization. When I called them to complain, the first rep gave me information to resolve the problem. When I called to confirm that they got my fax, I was told that there is nothing I can do about it.

I have had DirecTV for 15 years and recently changed to the whole home Genie in March. I received my statement for June, which jumped to over $230!!! After reviewing this with a rep, there were PPV charges from 2010/2011. I then asked for them to provide me with proof I never paid and was advised they could not do so without a letter!! I advised the rep my bill is paid in full every month and have never disputed charges before. I also advised them if I were behind for $100, there would have been a disconnect notice. I was given the excuse these were found on the previous cards in the receivers ordered by the remote!! I advised we were never able to order that way and always went online.

I tried four yes 4 times!!! And they keep sending the laziest people in town. Because I live in an apartment complex, the people who come and look that they will have to really work, they go for the easy excuse: NOT POSSIBLE. I ask why? They give me the most stupid answers. I did complain to DirecTV but they did not do anything. This was last year. I tried to upgrade again and guess what? Same laziest, horrible people.

I went into contract almost 2 years ago with DirecTV. I thought I would have their service for the full term, but due to a job change, I moved out of the city I was living in. When I moved to the location I am now in, I found a rental property that was close to my work. The company I rent from does not allow a dish to be put on their building or a pole in the ground. I called DirecTV to explain my situation and asked if they could waive the cancellation fee or at least give me a discount. They flat out refused and told me that my landlord could not dictate to me what service I have. I tried to tell the manager that they can tell me whether I can put a dish on their property or not. She still would not help me in anyway and I even offered to send her a letter from my landlord stating that they would not allow the dish. She said that didn't matter. They were perfectly within their right to charge me the full amount.

I am forced to pay for television, but every time it rains I'm getting this "searching for satellite signal (771)." When I call DTV, I'm told that they have no control over the weather. My response is I have no control over the weather either, therefore I shouldn't have to pay for services I'm not getting! We've had rain for the last week here in Cleveland. Today was the worst storm we've had and that wasn't bad. Usually it only takes a sprinkle to interrupt the service. I would switch to another provider, but I've been with two others and they are all the same. I think our representatives should allow free TV if we want it (as it was before). This was done so that big money could KEEP their status quo.

I signed up with DirecTV about seven months ago. In this time, I have had to call EVERY month because of billing issues...from my name, address, and city being spelled wrong (which, in the three times that I corrected them, never got fixed), to misrepresentations made by DirecTV representatives, to being charged more than what I was quoted and being double-charged for things.

Basically, I am concerned as to why I am paying for a cable service that continually removes channels and does not replace them with new or different channels and still charges the same rate. I had a lot more channels when I started the service and now it seems like I do not have as many as I did before. When I contacted DirecTV, they said they were trying to keep the rates down or the same. That's fine; however, what they do is remove the channels so you have to pay more in order to receive the channels you lost. Is this right for the consumer? Thank you so much.

I want to be as accurate and fair as I possibly can. I wish I could have asked the DirecTV folks to do the same before I began my two-day gauntlet with them. This was, perhaps, the worst customer service experience I ever had. I am a current AT&T Uverse customer. Although I can't say it has been a flawless journey with them, it is finally stable. We have bundled services: phone, internet, and TV. A great offer was presented to us through a flyer for DirecTV. Free this and free that, savings for months 1-12 or $31 off, savings for months 13-20 or $10 off, bundled service savings of $15, and referral discount of $10 for 12 months. The savings were adding up.

We were Apartment Managers when DirecTV connected their Services to our building. I wound up having to sign up for a 2-year contract. After 1 year exactly, we wound up losing our income (we have a small SS to live on). I informed DirecTV of our predicament. They were very unsympathetic as to our plight. They charged us $266.75 for "early termination". This seems totally unfair.

I contacted DirecTV when I received a better offer from their competitor, and I asked DirecTV what they could do for me to keep me as a customer. The attitude I got from the woman on the phone was horrible. She said there’s nothing she could do, so I went with their competitor. And when I called to cancel the service, the guy told me there is stuff that could have been done. But I decided to go with the company I just got and he advised me that they would take the early termination fee off of my debit card. I said “NO, I am not going to authorize that.” He told me I didn't have a choice. I told him, “Yes, bill me and I will pay the bill because I am a single mom and $347 is a lot of money all at once.”

I’ve been a customer to DirecTV since 2007. I cancelled my contract in May of 2013 because I was moving to a historical building where satellite service is not allowed as they do not want to damage the brick. Today, I was notified that DirecTV withdrew 275 dollars from my bank without my permission due to a supposed late payment… I made my last payment on May 16th, two days after the billing cycle started, and afterwards my account showed that I owed $0.00. When I cancelled my contract, a customer service representative also told me over the phone that I no longer owed any money. However, now I’m told I owe the payment from May 14th. I have physical evidence proving that I never missed a single payment in my six years of being a customer and have never received any notice of a late payment. I presented this to DirecTV, yet they still refuse to refund the money.

I currently have the same issue. I have had service for 8 years and in the last two years due to my job, I have had to move twice. The first move, they messed up my account so bad it took a month and over 8 hours to get it corrected because it was out of state that really confused them. On this last move, they did the same thing, deactivating my old account and starting a new account. I asked why I had to pay a moving fee of $150 and I was told because I would get a new DISH and connections and this was a new account. I told them no, this was an old account and again was told I was not a long time customer but they could not validate and did not care. When the installer came, I already had the services connected and working. WOW, I did his job and I did not get a new DISH or cables as he told me it was not needed. So what did I pay the $150 for, the thrill of moving?

I signed up for a promotional deal. The first 12 months were to be $24.99/month, plus one extra receiver. Basic service, no premium channels or free trials, no protection plans. This was made clear. Deal done by phone. I never got anything in writing after that call. The billing was done by electronic withdrawal. I was never billed the agreed amount. I was billed $56 the first two full months, which slipped by me because I was busy. I was billed $133.98 this month, which got my attention. When I called, customer service was incredibly rude. I got the billing reduced this month and going forward, but no refunds on past overcharges. I complained that TV signal was unavailable whenever it rains or is windy, and was told that's just the way it is. I was told before signing up that this was no longer a problem for satellite TV. I was also told it would cost me $420 to break the contract (that I've never seen) right now. I feel misled, betrayed and helpless without any documentation to back me up. I am angry and consider this company a scam. I do not trust them to stop overcharging me. I cannot afford lawyer's fees.

I have been with DTV for about 12 to 15 yrs and feel like I have been put to the bottom of the stack!!! Not fair!!!! They give new deals to new customers better than the ones that have been loyal customers!!!

I had a 2-yr contract. Yes, I understand that I was told that I could move my services once for free. When we purchased our home, I called DirecTV for them to move my services. I was told that it was going to be 200 dollars to move. I asked why as I was told it was going to be free. They said that it was an offer they no longer had. I was very upset and asked to speak to a supervisor. After being on a phone call for over two hours, the supervisor told me that she is going to charge me 50 dollars; however she said, "I am going to give you updated boxes." I agreed and scheduled a date for them to go to our new home the next Saturday.

Having had Dish, Charter and currently DirecTV, searching for the best service at the best price, I’m finding very little difference between any of them in the long run. All give you a good price with their packages, and before you know it, your bill takes an astronomical jump. You can call them back and get another package but never quite as good as the 1st one. The biggest difference I'm finding with Direct is with all the rain this year, I'm spending a lot of time missing programs while looking at (satellite searching for signal). There’s got to be a better way! Allowing competition within the counties for cable companies would be a good start.

DirecTV hooked up our TV on 6/23/13. We were told that they farm out the phone/internet to CenturyLink. We called CenturyLink on 6/23, Sunday... a phone company that is closed over the weekend. We did not get out phone/internet hook up until Thursday, 6/27. Well needless to say, the phone's full of static and echoes, no internet. CenturyLink just kept telling us, no matter how many times we speak with them, the internet takes time to come up. Well it never came up. We called DirecTV numerous times. They do not accept responsibility for CenturyLink. They claim they have provided their service TV and that's as far as their responsibility goes. I did not ask to deal with CenturyLink. I was told that that's how the bundle deal works. They passed me onto CenturyLink. I told DirecTV that I did have an issue with their service. My package included HD on Demand... We could not pull up on demand. I was told that that's through the internet, so again it was not their problem.

I have been a DirecTV customer since 2009. Over these past few years, I have dealt with a number of issues I would proclaim as theft. For starters, on three separate occasions I have made a payment, my payment shows that it processed through my account; my account gets deducted the amount that I pay to DirecTV. I get a confirmation number from DirecTV, then a few days go by and my service is turned off for non-payment. When I call customer service, it's nearly impossible to access a representative to speak with. An automated service system talks in circles, then tells me that I can speak with a representative after I've made my payment in full, then hangs up on me.

I had got turned off for a past due amount of $33 and I have been a loyal customer with DirecTV for 5 or more years. I called them and stated that normally they will send you out an email stating that your account is past due. I have always gotten a reminder about the bill but they didn't send anything this time and just turned me off. But that's not the problem with being turned off. Normally, if you have ever been turned off they would at least let you look at your recordings on your TV. I tried that this morning and I was unauthorized from that as well. I was outdone and pissed because I told customer service if that is the way DirecTV does business with people.

I am a 23-year customer. I moved 4 months ago. I tried to restart their service. They charged me for install, even though there was a dish there already, and then sent me a bill for way more than it should have been and no breakdown. I called and spoke to 4 CS agents, and they all refused to send me a breakdown of the bill. I emailed the president, and 10 minutes later, got email with "0" balance. Then I got a bill in the mail with "0" balance. Then I got call from Loni in the President's office and said she had intercepted my email. She had gone into my old accounts from 3 years ago and found a credit card # and put the bill on that credit card. I had not had that card for years, so it didn't go through. And now she wanted me to give her another credit card. I said "NEVER”. So, the next day, without written or verbal notice, they turned off my service.

For the $150/month that I pay to DirecTV for their service, I expect that their streaming servers for mobile apps provide enough bandwidth to allow viewing a program without freezing or pixelation every few minutes. This has been happening more often within the last week or so. I have reported this problem to DirecTV and they had some very uncooperative things to say, in my opinion. I called and spoke to personnel in the Cancellation, Complaint and Technical Support Departments who all tell me the following: "You don't pay for the DirecTV Anywhere app, it's free! As long as your other services are working, your complaint does not affect the services that you pay for." "We are aware that there is streaming problem, but we are working on it and don't know when it will be repaired."

Recently, my husband and I had to leave DirecTV in favor of Prism by CenturyLink because my husband is employed by CenturyLink. I called to cancel and of course even after 11 years with them, they wanted to charge a $180 cancellation fee because we had added Whole Home recently. I was told by the gentleman who processed my order for me that they would be happy to reduce that to $100 based on our longevity of service hoping to get us back one day. When I got my bill, of course it had not been reduced. I was told that there were no notes and that was that. I was given an address to dispute and as a result of my letter, I got a voice mail stating that there were no notes and that was that. Why not just honor what was promised? This has become principle for me. I am more than willing to pay a fee. I just want to pay what I was promised. Now, I will NEVER return to DirecTV!!! Terrible customer service!!!

Choosing your service was done through an extensive recommendation. My uncle has used DirecTV for over ten years and contested that he has great service and reports the best internet speed for his surrounding neighborhood, easing my dish skepticism of weather issues and poor internet; the service sounded good. My uncle also added that every now and then, just asking for some extra free channels was rewarded with a few months of Stars and HBO.

I was told I would get a $200 Visa card for my early termination fee from Dish Network. I cancelled Dish Network and then was supposed to get $200 from DirecTV to pay for this. DirecTV lied as I am now finding out it's done constantly to everyone. I ended up paying Dish Network $400 for early cancellation.

I have had DirecTV for over a year now. Honestly, it wasn't by choice as the apartment complex I live in only accepts them as a cable provider. I've been having issues with them the last few months with my bill, but I've been calm and patient. The straw that broke the camel’s back however was when I decided to move to another apartment within the same apartment complex. I called them on the 1st of the month to have my cable service transferred, and they said someone would be calling me within 2 or 3 days. I waited patiently for a call that never came. I called them back 4 days later, and one of their incompetent customer service reps tells me they don't know what's going on, but that someone would call me back. This process repeated itself about 5 times until I called them back and asked them if I could speak to manager.

I have been a customer of DirecTV for over 10 years. I have purchased their service at each home I have lived in noticing that every time I would move, the service was horrible. I assumed that they must have farmed out their customer service overseas as well as to one of the states in the south, hiring high school dropouts at minimum wage and putting them on the front lines of phone service to try and help us customers. Each time I moved, they would create a problem and I would try and fix the problem and the problem would never get fixed. Additionally, the problem would almost always create additional services/money we owe to DTV and I could NEVER get a customer service rep or supervisor that would fix the problem. THAT'S STEALING! It is almost like I am dealing with zombies. It's so frustrating.

I had to call 4 times to speak with a supervisor who didn't know anything about my account. It's like the left hand doesn't know what the right hand is doing there. I know my blood pressure went up just having to keep explaining the same problem. Maybe I should have said it in another language. I can't wait for my contract to be over. I wouldn't recommend DirecTV to my worst enemy.

Four months ago, I ordered the receiver and router so I could hook my DVR up to the internet and get On Demand. I thought that was the end of it, but what I recently found out is that DirecTV actually changed my programming at the time to the Premier package from their Choice package. I have auto pay and was paying for the NFL ticket prior to that so my wife didn't notice the change in the billing. We also don't watch that much TV, so when we had HBO, we thought it was for a weekend promo again.

DirecTV is one of many companies I will no longer deal with. I should have known when the only way they would provide service is with a credit or debit card. I had service with them for about 5 mo. Within that time, I was unsatisfied so I cancelled their service and was hit with a cancellation fee of over 350 dollars. When I called in about it and mentioned to the rep all the times I called in, for some reason, they have no comments listed on my account regarding any of the issues I had with their service.

They con you into signing 2-year contract and don't say what the cost will be after the first year. I asked but got no response. After the first year, they increased the cost several times and duplicated charges on my credit card. They also charged me $299 for a DVR which I understood would be mine, and after I terminated the contract, they took the DVR and found some way of charging me an extra $108. This is the worst company to get into bed with. Everyone should stay far from DirecTV. You will be sorry if you get involved with them.

After calling and asking to disconnect my service years after the contract was up, they continued the service for another month and are trying to bill me for it. Then two months after they did discontinue service, they are trying to bill me for two pay per view movies that were supposedly ordered two months after service was discontinued. Warning, do not order DirecTV.

I had problems with my DirecTV April 26th, 2012 which I canceled my service. I lost connection and DirecTV never came to my home to fix so I canceled my service a couple of days later. I was a customer for over 4 years and they just didn't care to fix my service so I could use it. I paid my final bill in May 2012 for service I never received from DirecTV for May 2012. I started receiving calls from collectors stating they were calling from DirecTV and that I owed another $99 for June. Mind you I had no service for April 2012 and May 2012.

I called DirecTV and asked if there were any plans less expensive than the one I currently have ($54.99 monthly). The gentleman I spoke to told me there is a $29.99 package available, but I would have 72 less channels. I told him that was fine. He changed my plan.

I had DirecTV service for three years. During that time, I didn't have any problems other than the service going out any time there was a thunderstorm. I accepted that, though. AT&T Uverse simply offered a lower price with a cash incentive. So switching to AT&T Uverse was a financial decision. It was a bonus that I wouldn't have the problem of the service going out during storms. When I called DirecTV to tell them I had switched to AT&T Uverse, they offered to reduce my monthly fee and have premium channels free. The reduced monthly fee didn't equal the $200 cash incentive I received from AT&T, so I said no. After that, I received so many calls from DirecTV trying to convince me to come back to them that I had to stop answering any calls from a toll-free number. DirecTV told me they would send a box to return my equipment.

DirecTV went into my bank account and submitted a payment request for $629.71 that was paid by the bank without my authorization. When the Bank of America agent and I questioned DirecTV representative on a 3-way call, we were told that anytime DirecTV has a credit card or debit card number on its records, that card number will be submitted to the bank for payment of any balance owing to DirecTV, even it that card number is not associated with their account holder. In my case, the payment was not even for an account that I have with DirecTV. The DirecTV agent said that it does not matter whether or not the account is for services that I signed up for. If my card number got on its records, my debit card will be used to pay the bill. I have no idea how DirecTV got my debit card number to associate it with someone else's account. These actions should be illegal and if not, why not? What has happened to the rights of American citizens?

Three months after I cancelled my service with DirecTV, they charged $646 to my credit card, claiming it was for early cancellation (I had a 12-month contract and kept the service 18 months), not returning the equipment (which I had done two months prior, but they claim they cannot find it), and my last three months' bills that were not paid (do you really think they would allow an account continue past due without discontinuing service?). I filed a fraud complaint with my credit card company and had to close my account.

The guy was not experienced. It took all day; he left holes in the wall; there are wires hanging outside and he kicked over my computer and broke it! They sent someone else. It took him all day and after three months, they refuse to replace or pay for my computer. I will pursue legal action… They subcontract anyone who will work.

I received a statement today as a final billing notice with a late charge attached plus $43 in pay for view charges from 2012. I was also told when I disconnected that my early out charge would be $60 and it is $80. I was also advised to not pay my bill until I received a final billing and there would be no charges for late fees which were obviously false. I will never recommend your company and will participate in every way possible to warn the public about your poor customer service which I recently read was one of the top five poorest in the country. I participated in a survey that was sent to me by DirecTV tonight and this is my comment along with poor ratings:

I ended my DirecTV service on May 21 at 12:00 midnight (which is what I was told). I received a final bill of $122.59. I understood that the balance would be withdrawn within 20 days from my credit card on file. Therefore, I called on Friday June 07, 2013 and spoke with Jaymie (this is spelled differently than Jamie). She informed me that I had 150 days from the date of disconnect to pay this, and we set payment arrangements for $24.52 on 06/14, 06/28, 07/12, 07/26 and $24.51 on 08/09. However on 06/11, the full charge of $122.59 posted to my credit card (bank account). I disputed these charges with a supervisor. He read the notes from June 07 that stated exactly what I just typed; however, he could not reverse the charges. The representative misinformed me and I, the customer, am punished.

I called DirecTV to get a quote on monthly subscription fees. I made it clear to the representative that I was only interested in pricing. He said he could help me with my request. He asked my name and address and I provided that information. After asking me a number of questions regarding my needs, he said he needed my Social Security Number so he could run a credit check. I told him I wouldn't give him my number. He insisted he needed my Social Security Number and again I refused. He finally said okay and he would check on what options were available for me. He came back with a pricing quote and I thanked him, said that was all I needed and that I would call back if I decided to go with DirecTV.

I was with DirecTV for years. Then when my contract was over, I was going to Dish because they had a promo but they talked me out of leaving and offered me close to what Dish was giving me. I had about 400 channels. By the time we spent hours and hours on the phone, I ended up with about 40 channels and paying more than what I was paying for the 400. I called them and cancelled. Now they want 480 dollars and they count on people to pay or they put you in collections. Well, my credit went to ** because it's the principle of the thing. Sure, I hurt my credit but I figured it was the right thing to do. This happened in Arizona and the Council on Aging wrote a letter to DTV and the attorney general but they didn't do crap.

They lie, misrepresent, and can't follow up with anything. The absolute WORST company to deal with. I got it AGAIN for the NFL package... I should have sucked it up and gone to the sports bar this season. I had problems with them when I lived in Boston a few years ago... the same stuff, lies, deception and terrible customer service. The funniest part is during their pitch. They say "we're number one in customer satisfaction"... LOL, what poll? Who took the poll? 3 people in their PR department? SHAME ON YOU DIRECTV. Look at all the negative reviews you have. You are a disgusting company.

I called DirecTV to cancel my service because I needed to trim my monthly bills. They offered me the option of keeping the equipment in place for six months, at which time, if my finances were in better shape, they would again offer their services to me. I didn't keep track of the time passing and I wasn't planning on getting cable again. However, I started getting bills from them. I called them and said I shouldn't have to pay, since they had not asked me if I wanted to resume services, or even notified me. They insisted I still owed them. I'm sure this has happened to others so beware of this trap.

I ordered DirecTV bundled with AT&T internet and phone as part of a promotional package back in July 2012. Almost every month (8 out of the past 11), I have to call to get the promised discounts. They always adjust the bill and credit my account, but I spend 45 minutes to an hour each time to do this. Every time, they promise to correct the problem and state it will not happen again, but it does. The internet service is 20% to 50% of the promised speed, and I have had significant outages at least six times, where I have spent one to two hours on the phone where they go through the same routine and tell me it's on my end, but in the end, it is always on their end.

I owed money on DirecTV. I had to get it suspended because I was laid off my job. These people would call me every morning about their money. I stated to them that I lost my job. I put my son's money on my credit card on the 7th of June 2013 to pay a bill for him. My son tried to pay his bill with my credit card, but DirecTV took $30.00 off my card that belongs to my son. I talked with customer service (DirecTV). They told me that they sent a letter stating that they were going to use my credit card to get their money. I never consented to this, I explained. They did not care. They had no right to take money off my card. What can I do?

I have had nothing but trouble with DirecTV since I switched to them on April 6, 2013. I was given the wrong information when I put the order in. When the technician showed up to install DirecTV, he had to phone in and change the order so that I could have the proper set for the high definition TV I have. I questioned what the charge would be for an HD DVR every month. He and the representative on the phone that he called told me it would be an extra $10.00 a month. That was not the case. It was $15.00 a month. I had to find that out when the bill came.

My 80-year-old disabled father's only outlet is watching westerns 24/7. We were previously using Comcast, but the prices kept going up even through he was watching only one channel. Based on promotions, his grandson switched to DirecTV which has turned out to be even worse... Constantly increasing cost, two year contract, infomercials all night long and now the final straw today... system failed (their hardware) and now we have to pay $50 for them to come out and fix/replace their equipment. Where are the government regulators watching their scam companies that are cheating everyone with their promotions but not protecting the customers including the elderly and disabled?

Today is day TWO of my service: CenturyLink rep offered $20 per month savings off of my DISH Network bill if I switched to DirectTV. Offer was $39.99 per month, details on plan and costs to be emailed to me. The email never arrived, I called both companies to find out what plan and my costs, I was told by DirectTV that they do not email, but had sent a letter which should arrive in a few more days. DirectTV also told me that my actual costs would be $54 per month just $6 less than the DISH costs. Why?? Because I need a receiver to get the $39.99 program!!! I could cancel the service within the 24-hr period, or I will have to wait 24 mo. to do so. I could downgrade the service but it would cost me $160 to return the receiver, which I have had for just over 24 hrs. This seems to be outright fraud on the part of either or both companies, a classic bait-and-switch. They use snail mail to prevent the customer from acting sooner, and you are stuck. Cost to me will be $480 over the 24 months before I can cancel.

DirecTV is an organized group of gang, well-maintained to steal money from customers. And they promise to give good service and saving. What they mean is "I'll give this ** for your money." If you are reading reviews, do not dare to hang this rope in your neck. And if you do, you will regret it.

I'm being grossly overcharged and no one seems to be able to give me the same answer twice. They're billing for "free" channels and telling me I'd be reimbursed the following month, which didn't happen. They've failed to apply discounts and promotional rates 3 months in a row. I participated in a 3-way call with both DirecTV and my internet provider to determine a resolution, which unsurprisingly was not applied to my next billing. I've made repeated phone calls to customer service staff, who are unable to speak anything other than their lingo with patronizing "what don't you understand" attitudes. I no longer want this service and have turned to the FCC for assistance.

I have the same issues. Didn't install the genie. They ripped me off $100 to suspend my service even though I never signed or agreed to a year contract, after I told them clearly 6 months. They promised to reimburse $100 to me for this month when I suspended my service in May and then told it's towards whenever I activate my account again. Read **, it talked about the CEO wanting to make money off current customers. I wrote the writer, Brian **, NY times at **. If everyone writes to them about similar stories, someone will step up to sue for unethical business practices. I also am writing the president of DirecTV everyday until I get my promised reimbursement. Good luck.

I signed up with DirecTV in November 2012. They did not complete the install as I ordered... I moved in with one TV and told them this before they came out. I knew where I wanted all future TVs to be set up but when moving across the country, it takes time for personal property to get here. They did not hook up all four rooms, just one room. Then a few months later, I had two more TV's. They came out to hook them up and said they had to start my agreement all over as though it's day one into their so-called agreement. I've had nothing but problems with them and their idea of service. I am fed up with them and yet, they make me feel forced to staying with them with the threat of taking a hefty cancellation fee over $600 from my bank card account. How can they just rip customers off who are dissatisfied with their service and want to cancel because of it? What happened to protecting the consumer?

I am an unhappy customer. I have been a DirecTV customer for over three years now. My inquiry of this morning wasn't fulfilled, even after I spoke with Rick, a supervisor at DirecTV. I am not happy that I have to pay $49 for a service call when the problem is my DVR. Replace my DVR DirecTV. I pay a lot of money to DirecTV each month, and that includes the use of the DVR. My signal gets lost on a daily basis. We cannot enjoy our programming. I will post in the customer affairs board and report my experience with DirecTV with BBB. I will have BBB investigate this matter further. It is unfair to pay for a service that is not even being provided.

If asked for a supervisor, they are busy and cannot talk. For God's sake, what kind of business are they busy with? Are we not paying? Be careful getting their service.

We just upgraded our DirecTV plan with the new Genie Boxes but found out that the $300 DVD recorder that we used on the previous box cannot be used now. After talking to Direct's Technical Support, I asked them if they could put the old box back on one TV; and they told me it would cost $69 for the box plus an installation charge. Customers need to be informed about this before they commit to any upgrades if they are wanting to use an existing DVD or VCR recorder. Our grandchildren enjoyed getting copies of their favorite TV show on a DVD to play in the car or while staying at the beach.

We have been customers of yours for about 4 years or more. We took advantage of your free DVR upgrade. We called on a Monday to set up a time for it to be installed. We were told someone would come out on that Saturday between hours 8 am-12 pm. 12:30 came and no one showed. I called your #800 to get an update and I was told I was scheduled for set up between 12-4. I told the rep that was incorrect and I was treated like I was lying and received no customer service at all. I called my husband to let him know and he informed me he just got an automated call saying our tech was running late, which proved that we were set for install time of 8-12.

Problem has been resolved and Directv has refunded me for services I did not use and also its equipment.

DirecTV has been robbing me for some time with unjustified price hikes, lies and frauds. My contract ended this year on May 28, 2013 .They were trying to hide this date from me but I had taped the conversation when I called them back in April of 2013 to find out this information, complaining about unjustified increases which they increased my bill from $40.51 to $52.04. Out of nowhere, they raised the bill again to $54.22. I called them on May 28, the last day of the contract and told them to turn off the service. The guy that was the rep told me that May 28th looked like May 26 and that he would fix the error. I told him that I had recorded the conversation re what the last day of the contract was which was May 28, 2013. They lie so much and are full of fraud and greed.

I am a new customer with DirecTV. Yesterday, I noticed a station I had been able to earlier access was no longer available to me. The channel is listed on my remote brochure dated effective 2/1/13 as being an active channel in my package. I phoned DirecTV and speaking with a rep, I have been informed that the channel is no longer available in my package and that I would now have to buy a higher priced package in order to get the channel. I have been going round and round with DirecTV on various matters. They are always plotting to increase my costs. My satisfaction level with these folks can be summarized in three small words: Spare me my blood pressure!!! This is the sorriest service I have ever encountered in my life and one of my biggest mistakes.

I called after my bill went up again. She lowered the bill for 1 month. I refused to pay the higher rate and they cut my service off. Now they refuse to send me the boxes to send the equipment back.

First time they were to set up service, NO ONE bothered to tell us that we needed to have ALL the televisions in the house to set it up, so of course no service that day. The day they were supposed to come out the second time, the guy who was supposed to do the work showed up about four hours late looking totally hung over. He went up in the attic only to come back and say he needed a new dish and wouldn't be setting up service yet again. Third time's the charm (now almost 2 weeks later). We got installation but because we were living in the downstairs apt, while they remodeled the upstairs, we could not get all of the service installed, though they had access to the whole area. Because they had to come out 2 different times to install the sets, we were charged $200 for the first visit and another $400 for the second set up, yet initial set up was supposed to be free.

DirecTV bills every 9 days or they have me, and they do not provide the customer service answers. They tell you one thing when you sign up with them, and then they don't follow through with their PROMISES. They do not answer their phones; you get automated operator that only ask questions - no putting you to a person. You have to call at least 3 times before you get a person, and you have to get upset. THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH AND THE WORST SERVICE I HAVE EVER RECEIVED.

From the beginning of my order, I have had nothing but misinformation from DirecTV Customer Service reps; my order was wrong. My service is screwed up. I also was told by DirecTV for internet service to bundle with ViaSat which uses Wild Blue. It is my internet provider. I'm now being told they can't support my DirectTV and allow us to use the cinema feature box they have for our service. I hate DirecTV. They are costing me too much money and no resolution that is satisfactory. Supervisors are no help at all. This company is a disgrace and I would never recommend anyone using them. All they say to me is that they understand my frustration, but, but, but... never a solid resolution or information that is given to me by different reps. It's always a different story. If this ever gets resolved to my satisfaction, it will be more than a miracle. They just don't care. They have you by your **.

I have been in contact with them for the last year 1/2 without a stable place to live. We put my acc. on hold. I stayed in contact with them then they reinstated my service without me actually having service. I've been going back and forth and then today I found they took $363.13 out of my checking acc. When I called, she said we can do this without telling you. I explained that I had been keeping in contact even through the loss of my mother in Feb. I even talked during hospice; I was at her house. And now they do this without even telling me or setting up payments on what they say I owe. This seems wrong to me. They’re not willing to work with me. I get money once a month and have been trying to do the right thing so not to ruin my credit and do ft by my billing poo s, and they take that much money from me with no warning. I’m devastated by this. Need help.

I recently had two technicians come by to help me with a problem and the one that goes by Sam ** smelt of marijuana very badly. If I have another unpleasant experience again, you will have lost a consumer.

I am writing this in hopes that other people will not be negatively be affected by DirecTV's unscrupulous business practices. I have been a happy/unhappy customer for 21 months and recently received a call from a member of DirecTV's sales department. The salesperson promised me that I would be happy with the upgrade (the Genie). And that if I did not like the product - that I had three months to send it back at no obligation. I informed the salesperson that my contract would be up in about 3 months, and that I would be exploring other options. He then put me on hold and came back with an offer of twenty dollars off a month for the next 12 months. I went ahead and agreed since I figured I had nothing to lose.

I am not a DirecTV customer. I paid a bill for my mom (who is) a couple of times. When DirecTV kept adding Sports Packages (and the bill) to my mom's account without her consent, after 12 plus years, she cancelled the service. By the way, my mom does not know a football from a baseball. Because I paid (last year) a couple of bills for her, my Visa Debit account number was kept on their file without my consent. When my mother didn't pay her balance due, they debited my card (1st time for $51.03) because that was every penny in the account. I called, complained (I am not on my mother's DirecTV account and she is not on my Visa Debit account) and was asked to go online, submit a claim and wait 10 business days for my refund.

Like many here, I switched to DirecTV because the initial rates, as I was quoted, seemed a lot cheaper. That price went away on almost no time. But here is the big kicker. I've run into some bad times financially. Big time! I couldn't pay my phone bill with the local phone, but since I used my cell for all my calls, it was no biggie! They terminated my phone line, but not my phone service! While I was unable to use my phone, I was still getting billed each month, I found out. Next to go was DirecTV. No service. I tried to ignore it because of all my problems. I called (and called and called) and finally got a number where I could talk to someone. Too many of their numbers were auto-responses that wouldn't let me talk to someone, unless I paid my bill. I finally got a hold of someone. I explained the situation and want to know if DirecTV continued to bill like my phone company did despite having no service. I was told that they didn't do that. Technically, they didn't lie.

I took my time and shopped when moving into my new house to get the best deal on cable/dish. When speaking with the rep at DirecTV, I told him I wanted to know exactly what my fees would be every month. It was somewhere in the $55 a month range for just dish and DVR. I repeatedly asked about any other charges and was told no, that with my rebates and discounts for signing a 2-year contract, it would stay the same and would be $55 a month. First bill comes - $69. Second bill comes - $75. I called to find out why and was told that though the DVRs were advertised as free, to USE the DVRs is $4 a month per DVR which was $16.

I had been a member for years and their prices kept going up, so I could no longer afford to pay the bill. So after I stopped paying, they terminated me. I had to change satellite service providers.

I have had nothing but problems with DTV from the get go! They are always passing me off to someone else every time I call. One person will tell you one thing and then another person will tell you something quite the opposite. My mother had service with them for just 9 or 10 days and then was moving out of state so she called to cancel services and returned the box in the suggested timeframe. Actually the same day, services were cancelled and they ended up charging $500 to her debit card because of early cancellation which caused checks to bounce because she was unaware they were going to do that. My mother has since passed away. That was back in 2008 or 2009. She was elderly.

What a joke. I wouldn't sign with this company if it was the last choice in the world. All I wanted was information to make an informed decision prior to signing a contract - most important I want information regarding internet service. The "INDIVIDUAL" I was dealing with continuously insisted I had to open an account before she could transfer me to the internet service information. So, I complied. I gave personal information such as social security number because she "insisted" she had to do a credit check on me for the best deal. In short, after many, many personal information question, an account was open, so I asked could I please be transferred to internet service so I may decide if this was the right choice for me. And she was insisting I make an appointment for a service man. I said NO, just attempting to obtain information. She finally transferred me.

I have not been under contract for 3 months now. I called to cancel a month ago. Not only did they bill me for the next month, but I have gotten nailed 2 $300 fines in 2 days. The first one was because I didn't return equipment. I understand that, and later yesterday, I returned them. Today I got hit with another $300 fine. When I called to find out what was going on, I got hung up on. I called back, and as soon as the lady got my account information, she hung up on me. This has happened 5 times today, and each time I didn't say anything but my phone number.

I am a decades-long customer, a disabled Senior Citizen, and in the process of leaving DirecTV, which in the past provided me with a PLUS HD DVR Package, which included a DVR. In January of this year, DirecTV, without notice, switched my Package to CHOICE XTRA CLASSIC, which supposedly was less per month, BUT now charged me for both the receiver ($10) AND the ability to receive HD ($10); that same month, they increased the fee for the CHOICE XTRA CLASSIC! MY BILL INCREASED!

I have had service with DirecTV for a number of years and always received very good service and accurate accountability. Whenever I had a problem and reported it, someone was there promptly and ready to take care of my problem. I lost my husband a year and a half ago and needed to downsize to fit my budget and was assisted by a representative. I think this is when my trouble began. I was told by the representative that to begin right away with the new amount of my bill. I noticed every month there after I was carrying a balance due. I thought for about 2 or 3 months the new rate would kick in and it would be okay. Well no, I called and was told that I had a past due balance because and had never paid my bill in full from the time the rate was changed. I argued but to no avail.

I have been a DirecTV customer a few times in the past. It's always a pain, but what isn't when it comes to telecommunication companies? This latest (and last) time I encountered the ridiculous policy of needing to send my receiver box back after service ended. I was moving asked the DirecTV customer service woman to send me the mailing slip to my old address - EARLY - so I could mail the box back EARLY. I repeated this a few times so it was all clear. Of course this did not happen and the slip arrived after I had moved.

DirecTV customer service is always great for me, but not anymore. They treat new customers like Gold, but old, loyal customer gets screwed to death on outrageous increases every month. Calling them to discuss a lowering of the bill is like talking to your own wall. They tell you to downgrade to fewer channels. So what good is that? They will still continue to raise the bill. To add insult to injury, I requested cancellation of the Protection Plan and they slapped on a $10.00 hidden fee just to cancel it. That is criminal in my opinion. I thought highly of them when I joined, but now I am just DISGUSTED. $100 a month and counting to sit and watch endless, stupid commercials all day. It is just plain GREED.

In the beginning of May, I called DTV about information on their bundle packages. They said I could get DTV, high speed internet & phone service for $164.97 and all on one bill. I explained that I was told they could not do the bundle package with Verizon FiOS and they said that I was misinformed and that they could do bundle package with any Verizon service. The tech came on May 10th. I got my first Verizon bill on May 23rd and DTV was not on the $152.47 bill. I called Verizon and asked why. I was told because DTV cannot do bundle packages with Verizon FiOS.

I own a rent house in Wichita, KS. After my renter moved out May 1, 2013, I found that DirecTV had installed a dish on the roof and run cables through the outside siding into two different bedrooms. I've been trying to find someone that can be responsible to get these removed and have had an exercise in frustration with these guys. I've called so many 800 numbers and have gotten nowhere.

We have been customers of DirecTV for about 7 years now and finally got fed up with their poor customer service, obsolete equipment, and lack of program choices. After 8 months, they still did not honor their 'refer a friend' credit, and my bill continued to go up. Any time I wanted to upgrade my equipment, they wanted to charge me as if I were buying at a chain store but with a renewal of term contract - no way! Refer a friend is a gimmick campaign to reel in new customers - even with a 3-way call during our friend's set up, DirecTV said they had no record of our referral.

They put my account into collection, negatively affecting my credit.

My service with DirecTV coincidentally became compromised exactly 1 year into my contract. I have been receiving the "searching for signal..771..." message on some of my channels. Upon calling DirecTV, I received the same spiel as everyone else... I have 2 choices to resolve this: 1. pay the $49 service fee for a technician; or 2. Get roped into the "service protection plan" which requires a monthly fee.

About six months ago, I received in the mail an ad from DirecTV which advertised for $39.95 one year free HD and a bunch of other things... I went on my PC and signed up for the program I wanted. I was told a price so I said okay, I want it. My first bill came in and it was $40 over the price I was quoted. My wife called and got no help. They transferred her to someone else... She talked to four different people and they all said something different. This went on for 3 months. Finally, one person said our price was higher because we have HD. We told her it was free, but still she said you can take $10 off of bill if we cancel HD. We did cancel HD and still got a high bill.

I have two large screen TVs in the same room. I got DirecTV with the understanding they would operate okay with a Genie DVR and a standard HD box. The tech set them up just fine. About 15 months later, for unknown reasons, I was unable to watch a recorded show on TV 2. It gave me an error. The bedroom TV, same thing? I powered down the boxes. After a couple of days, the bedroom started to work but not TV 2 in the living room. I tried the on screen help but did not work and now the remotes stopped being separate and started affecting both TVs.

We have had DirecTV for 1 year and 3 months and our main receiver broke. I had to call and argue on three separate occasions and for many hours in order to get another receiver shipped to me. They kept insisting that I had to pay for their protection plan in order to get another leased receiver from them. I told them that was not going to happen. We finally got the new receiver and it did not connect. One person told me to set it up as single and another said dual. I was on the phone with them for 3 hours last night. Their customer service does not know what they are doing. I eventually got to the point where I said, "Enough is enough. I refuse to troubleshoot with anymore of your people!"

I owed a cancellation fee. On February 7, a collections agency offered a settlement on behalf of DirecTV to settle the account in full. I agreed and paid the settlement amount on March 7. On March 12, DirecTV used the credit card number I provided the collections agency and took the remaining balance of the account out of my checking account without my permission.

Your company has horrible business practices, and I want out of a fraudulent contract that I never signed up for. I have had nothing but rude contact from their fraud department especially a girl named Pia at 800-860-8542. She will not allow me to speak to a qualified person. She is quite stupid and rude and cannot handle a job in this department. I have had the displeasure of getting her three times I have called. I am still waiting to find out if the service was disconnected although I was told that doesn't mean I am out of the contract even though I never signed up for it. I am posting this sentiment everywhere and every day until I get justice.

We have been loyal, through outages, etc, customers for twelve years. My husband is now ill and we have to move in with our daughter. We had a year left on our service contract for something they sold us last year. They refuse to negotiate on that service contract, disregarding completely the twelve years the fact that we have also had internet through Hughes and the fact that our house has been sold to someone who also would have been a good customer for them. Not now though! And at some point, had they cooperated on any level, we might have returned to them. What a very, very shortsighted way to run a business. They won't have the almost monopoly forever.

We have been DTV customers for about 20 years. We live in the land of no cable. We have lived through bad installers; we have been through bad service; and had them try and charge us for thousands of dollars of equipment we could prove we returned (FedEx had to step in for us on this before DTV would admit they had the box back!). Recently, we were repeatedly told we were not eligible for a Genie DVR update. The other day, I had a problem on their site paying my monthly bill on line - like I always do. The site was down and so no payments could go through. Okay this happens.

I called a month ago about a fan failing. They would not replace at that time. The fan failed. Now, they're saying that it takes three days to replace. They can install in one day but it takes three to find a replacement. This shows where their priorities are.

I saw their ad on the internet. I had HD blinking on the bar representing their entertainment package. I thought I would service for their quoted $ 29.99 per month service. At the same sales call made to them, I stated I wanted service for two rooms (2 TVs) and was told extra $6 per month for a second box. I told them the deal was off, did not want their service. Sales staff came back and said they would hook up both of my TVs with same box and I would not incur the extra $6 per month charge. Installer showed up and said I needed to call sales if I want HD service. Also, I looked at this box. There is no jack to even hook up second TV.

I signed up for the bundle with DirecTV and AT&T. I was told that DirecTV's bill would be $54.99. After first billing cycle, it was $74. I called them and was told that next month, the correct price will be charged, second month the same, and then I was told it takes up to 3 months for billing to figure in discounts. After the 6 month, they're now telling me someone should have told me that the discount doesn't start until the 13th month. Why would I sign up for a discount that doesn't start for 13 months? Now, they have me stick in a contract for 2 years along with automatic payment. I'm basically screwed. Do not sign up with them. I'm sorry I did. I'm sick of calling them. I'm going to file complaint with the BBB.

After 10 years of being a loyal DirecTV customer, we got burnt out watching the company give away great pricing and the NFL package to attract new customers but nothing for the existing customer base. It seems like a business model that is doomed to fail. You would think that DirecTV would be contacting existing customers to give them the best pricing throughout the term of their contract. Why should anyone have to leave DirecTV to get the price they are giving to every new customer they can grab but ignore the loyal customer who have been with them for years? All those deals felt like they were on our backs. And that's the way you lose a loyal customer. It's DirecTV's loss and U-verse's gain.

I had service with this company for two and 1/2 years and had nothing but problems when I needed assistance with equipment or a question about my bill or service. They will not let you speak to anyone when you need to ask a question about your charges, until you pay the balance you owe. They simply hang up on you! When I moved this month, I decided to switch companies, called and spoke to a person that told me that they would like to keep me as a customer and on and on. When I informed them I was not interested in any offer, I was upset with their lack of customer service.

My husband and I were moving out of my mother’s home and move in with his grandmother to help her out. Everybody told us to get DirecTV because they are the best. So I talked to someone online and got a moving deal bundle. I was told that if for any reason that I had to break my contract that there would be a fee. I thought okay, no big deal. We moved and everything went smoothly until something happened and my husband and I had to move back in with my mother (their cable provider is Comcast) and I didn't want to have to deal with two separate TV providers.

We have been a customer of DirecTV for over 13 years. After being overcharged for almost 2 years, we will not be staying with DirecTV. I had to call 5 times in order to receive my check for overcharges. DirecTV disguised my bill so I did not know that I was being charged for four receivers, when I only had 2. Then I had to stay on the call for 1 hour while they researched the problem. After reviewing my account a week later, I found that they credited my account instead of issuing a check. It took two more weeks before I finally received my check. Unfortunately, the people at DirecTV cannot even write a check properly; they only put my husband’s first name on it. Do you think any bank would take the check? The answer is no. Finally, I received my money. Now, I am not going to continue with DirecTV service when I move into my next home. I wonder how many other customers that DirecTV is over charging. I am sure I am not the only one. Never again will I be a customer of DirecTV.

I am so sick of DirecTV. After waiting my entire day and four phone calls into DirecTV customer service, I still have not seen the tech that is supposed to be here fixing my issues. DirecTV is a horrible company with horrible customer service. I have been in constant battle with DirecTV lately. They are overpriced and have poor service. I am done with you, DirecTV. You no longer have my money.

I signed up for DirecTV in the spring of 2012 because the monthly rate was substantially less expensive than my current provider, Comcast. A year later, my monthly rate has increased by $30 per month. I called DirecTV to inquire about lowering my bill, however, to lower would mean removing channels my family views and none of the packages offered equaled the original contracted rate. I contacted my previous provider, Comcast, who offered much more for less. I called today to cancel my service with DirecTV.

I have been absolutely railroaded, raped, and put on the wrong road when it comes to adding a single additional receiver to my account. They want to charge a 1-time "Lease" fee of $199 plus tax to add a receiver to my account. When asked why multiple times, the people on the phone have said, "Because DirecTV knows people will pay it" or "I don’t know why it is so high, I am just answering calls." It is completely insane to go through so much to add a receiver to an account. Comcast or Dishnet would NEVER charge this absurd amount.

No good deed goes unpunished! I paid a bill to DirecTV for a friend a few months back. I paid by Visa debit. It was a one-time payment. Apparently, this person was behind on payments and when DirecTV tried to debit from the account holder's bank, there were insufficient funds. They saw the prior payment from my Visa debit and deducted from my account. I have no contract with DirecTV. This is criminal behavior and highly unethical action on the part of DirecTV and now, they say I have to wait for 10 days for return of the funds. This company should be fined and penalties paid directly to me!

My employer is from India and does not speak English well, so he asked me to set up his internet and TV service for him. I contacted Centurylink and got it all set up. Never was I once told that this was a contract that he would be under or I would have never agreed to it. So after 5 months of service, he has decided he no longer wants the service and Direct TV is charging a $380.00 cancellation fee. As I said before, this was set up by Centurylink and they never informed us of it. Direct TV has absolutely no proof that either he or I were informed of this and yet they say they will not waive the fee. This speaks very badly for Direct TV and Centurylink. My boss owns 3 businesses, all with multiple phone and internet lines, and it is likely that we will take all of our business away from Centurylink. Centurylink says they can do nothing to help us, so in my opinion, they should not be in the business of setting the Direct TV up in the first place. I will let as many people know as I possibly can of the bad service we have received and have already filed a complaint with the Washington State Attorney General's Office against Direct TV.

I paid my bill and cancelled on 5/9 2013. On 5/12/2013, they billed my bank account and denied doing it. They are thieves and should be sued over and over until they are bankrupt.

I have been faithfully with DirecTV since 2009. I have moved a few times since I have been with them. Well, I just moved again and they charged me $200. I called to speak with someone about it and the answer was that it is a legitimate charge based on different reasons such as previous late payments since December (although, I have also paid my bill a lot of times before it was due) or maybe how long I've been with them (I've been with them for 5 years). They kept telling me how they value my loyalty, but where is their loyalty? How do I smile after all these years with them and tell people how great they are and they should switch? I think it's ridiculous especially to a loyal customer who has never thought about leaving until now!

After a half hour of pointless troubleshooting by a truly inept service agent, and another half hour of a woman accusing me of causing my own reception issues, I have finally realized DirecTV wants us all to know that if you have a problem with your service, you will pay for someone to fix it or it won't be fixed. Regardless of who is at fault or who should claim responsibility, you will pay for it or just live with sub-par service for the remainder of your contract. That's called offering a service you don't stand behind (unless the customer pays you an additional $5.99/month).

After 7 years of service that consisted of multiple lies and several service calls for faulty equipment, we decided to switch companies. After calling and advising we needed to cancel, the representative tried to bully us into staying by saying we signed a new contract that required us to be with them for 2 years. We asked to see it and 8 days later, nothing. I called a total of 8 times today as they have tried to charge us this bogus charge and whenever they transfer me to billing, it just hangs up. I advised the rep to send me the so-called signed contract and he said there wasn't one but since we had DVR added 1 1/2 years ago, that meant we were required to be with them two more years. I asked him to provide that and all he did was try to get me to switch back to DirecTV.

Since I switched from the other satellite provider, I have had nothing but problems. I experienced loss of service in one room so I had a technician come out and get it going; then there was loss of service in another. My latest problem is that my guide on the main DVR does not work. We cannot record the shows we like. Also, the receiver in our guest quarters is not receiving a signal. Sigh. I am not happy with DirecTV, and I cannot recommend them.

I am a current account holder with DirecTV, Inc. and I recently moved (after approximately 8 months of service). When I called to get my dish moved, I was told the cost would be approximately $250! Nearly right after that, I was told that it would cost $320 to get out of the service altogether! My girlfriend expressed to the sales agent at the time we signed up that we would be moving before the contract was signed. She was told that yes, (we) could move the dish, but no implications of the costs associated. We have since put the account on hold, and I filed a complaint with the Better Business Bureau about DirecTV's excessive costs and failure to communicate those costs.

We have been DirecTV customers for over 8 years in 3 different states. I am very upset and disappointed in a company as large as DirecTV, which cannot adjust their policy to accommodate my circumstances. Because of a job change and move out of state, we are canceling our service only 10 months into a 24-month agreement (of course, I don't remember it ever being a fixed subscription). There are too many other things to think about when you are moving. At any rate, when I asked for the agreement to be waived, I was denied. Talking to a supervisor didn't help. An early cancellation fee would be approximately $280. I will never use them again. Their service isn't that good anyway. Any time it sprinkled, we lost our connection. Given a choice, I will pick another cable provider.

I never post on pages like this, but I really wanted to get this off my chest. I have been a customer of DirecTV for 6 years. I started having trouble with the box in my master bedroom in March so I called in. Over the next month and a half, they sent me 3 new boxes and made several service calls but could not fix the problem. I was told by a customer service rep that if that final service call on May 4th did not work, that I could call back in on Monday May 6th and cancel my service early without having to pay the cancellation fee. But after the service call still didn't fix the problem, I did exactly what I was told and called back into DirecTV. They didn't stand by their word. They told me that the CSR that I spoke with informed me incorrectly, and that there was no way that I could cancel my account without paying the cancellation fees.

I received an advertisement in the mail for DirecTV bundle packages. I decided to give them a call to find out more because I was (still am) paying $50 a month for internet through Time Warner, and I thought that was a ridiculous price. When I called DirecTV, I told him my issue with paying such a high price for internet. He told me he could get me TV and internet for about the same price, so he went through his spiel. He told me he could get me internet and TV for $59.99 a month. I thought great because I was paying $50 for internet and $15 for Netflix with no regular channel TV stations.

I had originally negotiated $75 a month for DirectTV and Century Link. I ended up receiving no bundling and two bills for almost double the amount from each company. After seven phone calls and an hour and a half with Century Link, they adjusted my bill, but referred me to DirectTV for the bundling credit. Three phone calls, being purposely hung up on later, I was told that Century Link would have to unbundle so that DirectTV could bundle. My protesting this and asking for a supervisor got me hung up on again - worst customer service ever! I called back again and the agent said it looked like the original order was to bundle the accounts, but I still have not gotten resolution.

My husband and I have been DirecTV customers for seven years. But in the past year every month, they have increased our monthly fees. So every month I have had to call them to fix the problem. Finally, I decided to change our cable company and when I went to cancel, they had told me that I had a new contract for another year. However, I never renewed my contract with their company. They then told me to not worry because they would fix everything and everything was going to be okay. Three days later I received a letter that stated that I had to pay $120.

I switched from Charter to a bundle with DirecTV and a local phone company. Satellite was in and out initially and then my Blu-ray wouldn't work to get Netflix. DirecTV blamed it on the phone company. I had to have a tech come out which they told me I may have to pay for. Then after two techs at my house and untold hours on the phone with tech support, I was told that if anything went wrong or bad in my home, I would have to pay for it along with a service call charge unless I paid a monthly fee as insurance on the equipment and lines.

I pay well over $2k per year in service fees for DirecTV and do not get value for my money due to service outages and boxes going bad. I have been calling for service for around a week this time, but they cannot seem to get a tech to make a call despite my paying for free service calls. I am a doctor and cannot drop patient care to go at their convenience. I am tired of people like Andy, your customer service rep, trying to tell me what motivation is and being argued with and tell me what my problem is. I have asked for them to contact my wife to arrange some service time but she is a healthcare professional too. I will post my complaints over many complaint boards.

We are retired & supplement our SS with rentals. We have 4 rules regarding satellite TV: 1) No dishes on roofs, 2) No exposed wires on the siding, 3) No trimming of trees and 4) No dismantling of the competitor's equipment. DirecTV put their dish on our new rental roof, ran wires on the outside of our alum. siding (with many holes), scalped our Blue Spruce tree (then didn't put the dish anywhere near it) and totally dismantled the Dish TV dish (cutting many wires & leaving the mess scattered over the lawn). Then the DirecTV bill at our home increased $30 per month. They said the HD credit had expired; they always said it was free and now they say it never was, but they said they generously gave us the credit previously.

On Feb 13, 2013, my clear view account was charged in the amount of $380.74, and on Feb 14, 2013, it was charged $101.52. And I don’t even have DirecTV - I have Comcast. I've faxed you a copy of my bank statement and I haven't heard anything and it’s been three weeks. I checked my bank account and you still did not credit my account. I was wondering what was the holdup.

After having two days of communication with five different people, I have a resolution to my problem. However, I did contact the NC Attorney General office to file a complaint. I have never had to deal with something when people were so rude and disrespect. On April 30, I called in to make a payment in the amount of $96.25 for the current bill. I had my computer up and saw that they have taken out $197.30 from my checking without my approval for my May 19 payment which was not even due yet or been billed for it in the mail. I contacted and spoke with Sam, employee batch # **. After a long conversation with him and being on hold for 14 minute, he came back and told me the refund will be back in my account in 14 hours. He gave me a number, **, to confirm the refund. Well, no refund happened.

I have been a DirecTV customer for nearly 20 years. In January, I noticed my bill crept up a few dollars and then a few more in February. My $66 bill was now up to $98. This is for basic service and not movie rentals. I called DirecTV to discuss it. They recognized the problem and said they would give us the $10 HD service and $10 DVR service free for 6 months because of our inconvenience. My next bill went up $20. I called again. They recognized the mistake that they had actually added instead of subtracting my $20 credit.

I was able to cancel due to a move, but it didn't go without the representative on the other end being rude. I told him I could potentially be a future customer where I was moving when I decide to get hooked back up again. He suggested that I could potentially become one, but his attitude and words were rude, condescending and arrogant. When I get settled in where I'm going, I'm looking for another cable company. As long as you give them your money each month for the bill, they're fine with you; but as soon as you pull that rug out from under them, it's vicious. It shouldn't be this way. They just lost a future repeat customer.

I recently wrote to complain about DirecTV adding a "protection plan" for $5.99 a month and how they even charged me for the few days it was on my bill, even though I didn't want the plan. Well, I removed the plan on their website under my account. Then they billed me another $10 because I supposedly agreed to carry the plan for one full year and since I cancelled it before the year was up, there is a $10 fee. I am currently awaiting their response, having reiterated to them that I hadn't wanted it in the first place and I had not agreed to anything. I told them that if they insist on my paying that $10, I will cancel my account. I am so angry now that I am willing to pay the early termination fee just to get away from this horrible company.

My sister had just passed away less than a week before this incident. Yes, she misread the due date and paid late. It was less than 12 hours past due. However, she had just lost her daughter (who was 37). She called customer service and told them what happened. She had never made a late payment to them before and that is when customer service took over. The rep stated to my mom, "I am sorry for your loss, but it is time you get over it. You should start paying your bills." Again, may sister passed away less than a week before. When I contacted DirecTV, the rep I talked to said there was nothing to complain about. If we didn't like it, we could switch services. "We don't need your business." She then hung up on me. I would not recommend them to anyone.

As I arrived home today, I went to turn on my television to find that our DVR was completely without power. I tried resetting it, unplugging it and even trying a different outlet. No change. So I was resigned to having to make the dreaded call to the support line. While on the call to the CSR, I started to notice a wretched, chemical-like smell. As I leaned into the DVR to see if it was coming from it, it started smoking like crazy - coming out of the box itself. I freaked out (all while on the phone with the rep) and frantically removed all the cords from the back for fear of a complete electrical fire and losing my home (never mind that I was petrified of being shocked/burned myself whilst touching the wires and DVR).

We have had service with DirecTV for a little more than a year. On the morning of April 24, we had a terrible storm during which lightning struck very close to our house. I felt the house "buzz" and within seconds, we lost internet, satellite service in 2 rooms, and 2 TVs (one a year old and the other 4 months old). We called our internet provider and they had 3 trucks here the next morning. We called DirecTV and even though we pay the maintenance service fee every month, they offered no service call. We were told they would mail us a receiver leaving us to install what I feel was their job.

Roomer I rented to in January 2013 needed connection in room, so I called around to purchase additional receiver from Wal-Mart and Best Buy. They were out of stock, so I contacted DirecTV to purchase a receiver. Upon being told by DirecTV rep that to own the receiver as the roomer wanted, I had to make sure it is a purchase receiver from other source or DirecTV and not a leased unit, illegitimately sold outside DirecTV or it would not work. This was represented to me as a purchase, not a lease. I was quoted $112 total with first representative, $65 for receiver itself and $47 for installation. This changed to $125 total when transferred to another representative to confirm order and he wouldn't confirm as I told him I was quoted $112 total by first representative.

This is a complaint regarding DirecTV that I originally posted on the contact help, but I'm posting it again if it can help warn others from going through what I went through with this underhanded company. If you are thinking about signing up with DirecTV, all I can say is watch out. The phone reps will say anything to get the commission off your business. I specifically told them I could not have a big satellite dish on my roof due to the strong winds where I live, as well as per the strict rules of my townhouse complex. The rep assured me that it would only require one dish which was no more than 12 inches big. But when the installation man brought the two dishes to my townhouse, they were so big they were bigger than the roof of his car. The two dishes were over 4ft in diameter. They were huge.

DirecTV fully admits that their HD channel changing is flawed and requires a "mild delay". Yet I must pay 100% for such inferior service. What if I bought a car and the brakes didn't work? I do not recommend them for their service or customer service. I tried numerous times to fix and they could not fix the known problem. I then had the pleasure of paying a nice fee to leave them too!

What they get away with - I cancelled my service with DirecTV and then they offered me some incentives to stay with them. I accepted the offer and they said that nothing would change. In a few weeks, I got threatening calls and a bill of $515.14 on my credit card for equipment that I didn't return. I didn't return it because I am still using it as a customer and they knew it! They wouldn't take it off my bill or refund the money unless I caught it and complained. Now they will refund the money but it will take 5-10 business days at least and no use of the funds on my credit card. They offered nothing for my loss of time talking to them on the phone, hassle, etc. Now they wonder why their customer service is horrible when they treat their customers as bad as they do and then offer nothing for the suffering. Are you kidding me? Wow!

I signed up for DirecTV under a promotion they had going on where I was supposed to get my first year for $43 and then it was only supposed to go to $53 the second year. This didn't happen. After my first year was up, they started charging me full price. They told me they had no record of me signing up for that promotion. I still have the email I responded to when I signed up. I've heard of many people signing up for deals like this and not getting what they signed up for.

I have two DVR whole home HD system with ethernet connected. I was informed by DirecTV in 2011 I needed the Cinema Connection Kit to be able to get on-Demand programming. I ordered same and installed according to instructions. Last week, I started having errors, Wireless connection found, along with some 771 searching for satellite and pixelation. Today, the technician found issues at satellite dish wiring and the unnecessary wireless Cinema Connection Kit, which he disconnected and offered to take with him. He was excellent at his job. I told him I would try to get a refund because it was sold as necessary and obviously was not needed.

I wish to share my deepest dissatisfaction and unprofessional experience with DirecTV over the past year and half. I had two accounts and had gone round and round with several issues: billing, failure to receive billing and notices and inability to log on to my account to see what and why the charges to my credit card. After calling numerous times over the past year and a half and without any real professional assistance to truly address my consistent issues, the exorbitant amount for service to one Television was over $100 a month. What? With such consistent complaints that I called in to try and get my issues resolved, all I could receive was, "Let me transfer you over to someone that can help," of which, they would do the same until I would get to a person who said, "Sir, there is nothing I can do." I have had several other TV providers before, but DirecTV was worse than all the others combined. DirecTV is a major rip off. I canceled to never return.

This service is getting from bad to worse every time I call to get any type of customer service. I called today to remove a receiver from my account and instead of my bill going down, it went up. I was talking to Dante, who then transferred me to Deneilia, who informed me that my contract was extended without my consent. I asked her to talk to a manager to get that resolved. She just put me on mute or something and left me there. This is the worst service that I've ever had when it comes to TV. Not only do I lose picture whenever it rains, but every time I call for any simple issue, it does not get resolved.

DirecTV likes to play games. I cancelled the service and they are charging me $200 on cancellation fees. I was 3 months to the end of the contract, but they claim my equipment was upgraded when I called to have them come in and do an installation because I had moved. So I had to pay $100 for the moving fee and on top of that, apparently my 2-year commitment was extended. I had no knowledge of this. Had I had knowledge, I would have never let the moving guy installation continue on with the installation.

It was about a week ago when I cancelled my account with DirecTV. I did this due to the fact that they were charging me $150 just to transfer my account over to my new address. I went with AT&T U-verse to set my service up for 50 bucks. Long story short, upon cancelling the account, the lady I spoke with assured me that I would not be charged anything else after the fact. A week later, I was charged taxes that should have been applied right upon my cancellation and a protection plan charge, a few days later after the taxes charge. I was wondering if this was legal considering that I was told everything was closed out. It is not about the money. It's about warning other consumers before it happens to them.

I told DirecTV what I was paying and they said they could beat it. I changed, and I ended up with a $40.00 a month change of what they quoted. That was wrong then. They charged me a $700 disconnect fee. My wife and I cannot afford this. My wife just found a job, and I can`t work and am applying for disability. I told this all to DirecTV and they told me I will be paying $6.00 a month less than Time Warner which I was already hooked up with Internet and TV. They tried to charge my credit card and we did not have the money on the card, and they charged me another $69.00 for the credit card denial. I need to find an attorney fast so we don`t have any more damage to our credit to add to our problems. Please help. Thank you.

I don’t even really know where to start. My problems with DirecTV began about 4 years ago, long before I was actually a customer. It was that issue that ultimately forced me to get service with them. We rented my former home for one year because we got military PCS orders that were cancelled after our tenants moved in. We lived in the same town. One day, I noticed an awkwardly placed dish on the fence and 50 year old lilacs chopped down to get sight of the satellite. I was furious with my tenants - they didn’t even ask or tell us about the DTV install and it was a lease violation. I found out that the installer had removed all of the existing cable from our 85 yr old house and had run lines throughout.

DirecTV claims at Costco locations and over the phone when speaking with their technical support that they have "wireless" technology allowing TVs to receive a signal without a coaxial cable. However, they cannot provide installers who know anything about this system. The installers simply say the technology does not exist with DirecTV. After 5 phone conversations of which each lasted between 20 and 40 minutes, starting with a DirecTV rep in India (!), I have been unable to get the Samsung RVU TVs that the DirecTV reps at Costco told me to purchase in order to make the wireless system work.

FYI, do not ever use DirecTV. Do not bundle DirecTV with Century Link. The reason for the above is if you ever cancel, they are 2 different billing departments which do not communicate with each other. So if you have a billing question, it is impossible to get any questions answered because they transfer back and forth until you get so mad you hang up. I spoke with 2 different customer service reps from Century Link about the same issue and got 2 different answers. In conclusion, I will not ever use or recommend DirecTV or Century Link to anyone. In fact, I will tell everyone how horrible they are!

My mother-in-law died on 12-15-2012. Her son had the billing switched into his name which never should have happened according to DirecTV. The matter was handled by me and a representative. The issue left a $38.00 credit due by DirecTV. I have made several attempts to speak with customer service and after every time that I'm asked for my home, I become disconnected.

I recently became disabled and knew I would not be able to afford the programming I did have. I called customer service back in March and arranged to return 2 of my receivers and changed my programming package to the lowest-cost one available. Now my bill is the highest one I've ever had. So I investigated and saw that there are over $60 in charges that are not mine. I can't get a human being on the customer service line unless I pay the bogus charges first?! Lousy service and security!

DirecTV offered us a deal to bundle with AT&T U-verse Internet verbally. Over the phone, they offered us a package that would include $29.95 Internet and $42 TV services, totaling $71.95/month. Our first bill read $98. I called in and they said there was no record of that deal being made. $98 is the best deal they could offer us, but since I had already installed DirecTV in my home, that was a binding contract. I have to pay the $98/month for 2 years or suffer a $450 penalty. The verbal contract meant nothing. They promised to pay my early termination fee from Dish Network that I had incurred by switching to DirecTV, and they claim to have never promised that either. This is complete Bait and Switch and all they can keep saying is, "We never made that deal." Yes, you did! And I bet it is recorded. Call me a liar? Shame on you, DirecTV, shame!

Direct said they could do $97 a month. They came out, hooked Direct up and the installer said all he does is TV. I called Direct Back. They said that there wasn't an internet service for our address. I asked, "How do they quote a price without knowing the bundle if there is one?" The man said that, "It doesn't matter. You are now in a two year contract and I have your credit card number. If you cancel, I can take what I need." I was appalled at that comment, which was very true. They found an internet provider and my monthly bill became to be $140. I was at $111. I spent numerous hours on the phone begging and pleading to get out of the contract. I explained before we started that I was applying for disability and my wife was looking for work. We were counting every penny that we had. I was misled and now I owe over $700 for leaving their service that I could not afford to stay with or leave. I need to find someone to help us.

I responded to an email offering 25,000 American Express airline points when you signed up for DirecTV which is the only reason I switched from my old provider to DirecTV. The representative told me that 30 days after installation, I could go to Directv.com/rebates - enter my DirecTV account number and my frequent flyer number to get my points - not true! When this didn't work, I called and was told that I was not entitled to any rebates; nobody seemed to know anything about the American Airlines points offer - not even the supervisor. So, if you are counting on getting a rebate, don't count on this company! They make it all sound good, get you under a contract and don't honor their commitments. In fact, I will change back to my old provider when this contract is up. I don't like doing business with a company that isn't honest!

I have had problems with this company since the beginning. They lied about the cost. They installed the service, gave me a price with rebates and then refused to give me the rebates that were promised saying that they didn't offer these rebates. It took consumer protection and my telephone company to get the rebates promised for the first year. The second year, rebates never came and consumer protection is no help. The company lies about everything so you have to record each and every conversation you have with them. The heads of the company are worse than the customer service reps. When you talk to them, they are condescending and offer script written responses.

I have been a subscriber to DirecTV since June 2012. I have a basic package billed to my credit card monthly of $32.04. I was notified on Feb. 21, 2013 that there was a breach in security with my card and a new one would be sent to me. Meanwhile, I was advised to contact vendors that I did business with to advise them. I contacted DirecTV and told them I would pay by check. The rep stated not a problem and fee would remain the same. I received my first paper bill on April 16th with charge of $42.04.

I am writing to express my continuing dissatisfaction with your company's service, lack of knowledge and experience with the issue of placing someone else's credit card information on my account. DirecTV intentionally sent equipment that should have not added a two-year contract to my plan. DirecTV is the most unethical company I have ever dealt with; they are unwilling to read notes on an account or help to resolve an issue at hand, but will transfer you several times over to different departments that can't and will not help you.

If I could give them negative stars, I would! They are extremely anti-military! They have no desire to help out military families and only want to take their money and run! Mike in customer service is extremely rude, unhelpful and argues with his customers. Rose in accounting is a broken record, will talk in circles and repeat the same information over and over again, but listens to nothing you're saying. John, her supervisor, does not care to help either. He said his hands are tied and he isn't going to do anything. Joseph is John's manager and he is extremely anti-military! I explained the situation to him, turned the tables and put him in my shoes. His exact words were "that sounds terrible, I know." When I asked him if he was going to fix it, he said there is nothing he can do and that even though he had his manager's number, he wasn't going to call and fix the problem. He also said that he didn't care that they took $350 from me for the receivers that were not returned, when in fact, I told him I requested boxes three times from them and they haven't been delivered.

Last June I paused/suspended my account because I moved. I thought I was going to temporarily move in with friends and I might want my DirecTV service when I found my own place again. The customer service rep I talked to told me that all I had to do was give them a call when I wanted my service resumed. I asked her twice to confirm that they would not reactivate my account without my say so and she assured me.

because I do not want to open my window and see an antenna that does not belong to me and it is not my video service. It is obstructing my view (what little view I have). I have informed the apartment building owner and property management. DirecTV is not owning up to the fact that they are the company that calls independent contractors to perform installation. And they should not say "have the customer call" when they screen contractors to have a state license and carry liability insurance, so that in the event work needs to be done with quality to correct any problems which includes complaints.

DirecTV set up my outside TV in December. I have been paying for HD on three computers since December 2012. I did not go outside to see if TV was hooked up correctly. They made a mess of the cords, adding cords I do not use. Tech did not bring HD cable to make it high definition. I spoke to tech on 4/12. He refused to send tech out to fix problem. I told him I am 86 years old and I can't see. He told me he would charge me $49 for tech because I did not contact DirecTV in first 90 days. He said more executive agent would call me back in next 48 hours. Never received call.

In February of this year, I placed an order with AT&T for a bundle of phone, internet and TV. They told me the TV service would be with DirecTV. I was not told however that DirecTV would not honor the amount I had been quoted or that if you order their service, you are locked into a 2-year contract. I recently cancelled their services and AT&T's, and they are billing me $440.00 for not keeping their service. They do not care that I was not informed about a cancellation fee or that the billing is not what I was quoted. I suggest that people not use them for services.

I called for DirecTV. I got through to the sales people, and we talked about my needs. I need 3 rooms with HD channels and a 30MB internet connection. The saleslady gave me a price of $44.95 plus tax. The deal went okay. Then, she transferred the call to another person, and he tried to charge me more. I cancelled the order, but the sales people misguided me.

I called to have the premier channels deleted from my package because my 3-month trial period was up. I asked to be put back on my original package (Choice Xtra Classic) but was told it was no longer available to me! I was a grandfathered account but once I added the Choice Xtra Classic for a trial period, I was deleted from the grandfathered account. When the salesperson I spoke to signed me up for the extra package for trial, I was never told I couldn't go back to my original package! I didn't even know I was considered a grandfathered account. I feel I was lied to and important information was kept from me just to get me to sign up for extra channels. Now I have 10 or 11 less channels than I had before, but I am actually paying more money. And if I want to add the extra channels that I once had, I will have to pay more.

We moved from one location 9 months ago. We sold our home and had an offer on a short sell. The time has gone much longer than we expected. The first time, DirecTV emailed us and told us we needed to extend our wait time. We did so. The second time, they claim they sent post cards but no email. We received a bill for $152.65. We called to resolve this and were told they can prorate it, but that the billing period started a month ago and there's nothing they can do. So they are billing us for service at an address we no longer own or reside at for a period of time, we weren't aware of. They have lost us as customers and we will not be paying. We’re very disappointed. We would have loved to stay, but in one billing move and customer no service action, they have lost us. I'm now worried if they can hit my wife's credit, but we are going to fight this.

I did not receive a bill for the final amount of what was owed. I never had direct billing withdrawn from my account. They shut off my cable for six months and still continued to charge me for having no service. I finally was able to mail the receiver back. Their billing amounts are not clear and their business practices are horrific to their customers. I will never ever get DirecTV.

No one is going to drill holes in my roof to mount any TV dish. This high school dropout tried to pull his 45 degree angle basic geometry BS on me, and I asked him what is the azimuth to your satellite? He replied 205. I clearly pointed to SSW, which is what 205 degrees is. I would not let this clown drill into my roof, so he said he could erect a pole in my yard. I about fell over as I live in a city. I also have CCR's on my deed. I refuse to let anyone mount anything on my roof, as holes in shingles will cause leaks plus drywall repair.

We switched from cable to DirecTV to save money. We've had them one month and are very disappointed with their service. We received a package in the mail telling us we have to pay $5.99 to cover "their equipment". I called and asked about this. I told the woman when we had cable TV, if there was any problem with the equipment, the company (HTC) would come out, replace the DVR or whatever the problem was. In fact, when we first signed on with HTC, they replaced the DVR box 3 times at no charge to us.

I called DirecTV Cancellation Department today and I was greeted as a loyal long-time customer (14 years). The problem all started when my oldest HD DVRs bit the dust 2 months ago and they wanted to charge $21.95 to ship a replacement. No thanks, I've paid around 13 thousand dollars to DirecTV over the last 14 years and they could have replaced their defective HD DVR at no charge. Instead, I discontinued programming on that DVR and they sent a recovery box at no charge. This was the first issue I've had with DirecTV over the past 14 years.

I decided after 9 years with DirecTV to switch to AT&T U-verse for my TV carrier. When I called DirecTV to cancel, they told me that I would have to pay an early exit fee of $120. I asked why. I was told by the supervisor that because I moved in September 2012 and switched my service to my new address (DirecTV) that this automatically committed me to staying with DirecTV for 1 year. I told her that I had no knowledge of this and I never agreed to such terms by writing or verbal agreement. She told me that they sent me an email to those terms. I told her I never received such an email stating those terms. I asked why they did not send me a letter in the mail stating those terms and she told me that they do not do that because mail gets lost? I told her, "However, you send my bill to me every month by mail. Are you not afraid this will get lost?" She made no comment. The end result, they automatically went and used my current debt card information that they had on my account and took the $120 without my consent or knowledge.

I moved from FL to New York and couldn't find a place that I can use DirecTV with. When I moved from FL, I told them to suspend my account until further notice. They said they would. 4 months later, I call to follow up and find out they started charging me one month after I moved. I now owe $1,000, and they sent my info to collections and to my very good credit report. I sent letters and all they did was send the cancellation policy. So I'm responsible for $1,000 despite the fact they said I can suspend the service until I find a place that gets service.

On 4/05/13, I called Century Link for internet services as I was unhappy with the spotty service I had been getting. I was up-sold to a bundle package with DirectTV for $84.94 + tax a month including phone service and internet from Century Link & a DirectTV package, the entertainment package, including 140+ channels, 3 months of free HBO, Cinemax, Starz and Showtime, a free upgrade to Genie and HD included. This was all for $84.94 a month and we were told with taxes that would run at right around $100 a month for the bundle. I went through the whole sign-up and was scheduled for a DirectTV installation for only $21.35 (including taxes) the next day, 04/06, a Saturday. Great deal, right? I recorded this 72-minute call. I was then billed the $21.35

I am a new DTV customer, but so far my experience with them has been horrible! When I first signed up with them, I was not told that I had choices with what kind of box I wanted to order. After a few months, I had people over my house and they informed me that I had a dinosaur box! Why did I have a smart TV with HD with that box? When I called DTV, I was told I can pay $300 for a new box. I asked them why if I was never informed by your agent in the first place of all the different kinds of boxes. I was pretty much told, “Oh well, sorry, can’t do anything for you.” I will definitely be canceling with them!

Please read - this is a big DirecTV customer service issue.

I think DirecTV is a very dishonest company. They lie to the customers over the phone a lot, and conversations are never recorded so we cannot prove anything! Everything I just read from others is true, and some of these matters happened to my family and friends! It is so sad that we are hard working people, and we never get what we pay for; and nobody cares! We now have Apple TV, and it’s awesome! I devoutly recommended it to everyone. It’s the way to go these days to save money!

Today, I called DirecTV after having service temporarily suspended due to a move and when I called in, I found out that my service was not suspended for the time that the original customer service rep said it would. And Customer Service rep Carina, employee ID **, advised that due to the original agent noting that I agreed to have service reinstated in her notes, it was literally her word against mine and that they would not pull up my original call to verify what I was saying (after I asked if this could be done). I'm very disappointed with the service that was provided. In addition, when I asked if I could speak to a supervisor, she told me, "They are going to tell you what I just said." It's very obvious why DirecTV has poor reviews everywhere you search. I'm never doing business with them again.

So I discontinued my service in November of 2012 and closed my account with a credit of $64.21. I had some issues sending back the equipment. Finally, DirecTV confirmed receipt of my 2 receivers and remotes. In January of 2013, I found out that they sent me to collections for $259.04. They had charged me for my receivers. When I called back, it took me hours/days to get this cleared up. It was a hassle, but I was glad it was behind me. Then on 4/2/13, I got another notice from the collection company for the same amount. When I called DirecTV, they didn't have any answers for me and now I'm going through this fiasco all over again. I'll never use them again.

Four months ago, I called DirecTV to find out what I could do to lower my bill. In the end, I dropped the receiver in my bedroom saving me $10.00 per month. The next month I paid the bill online using my debit card (I had always sent in a paper check because of some problems a couple years before when I was bundling DTV with AT&T with automatic withdrawal. No problems after I started paying them separately and manually). Then 2 months ago, after many issues with my service and increases in fees, I cancelled with DTV and went with cable! Can you believe cable beats them all over the place?

I just purchased a home in Washington state. I started moving in yesterday and I called DirecTV to tell them there is equipment in the home I just purchased and if they could please remove it. They told me that they need to contact the previous owner of the house. I told them she is an elderly 84-year old woman who has moved out and asked them to pick up their equipment. They asked for my name and I told them I do not want their service and to please pick up their equipment. Then the hassle really starts. The rep said, "We needed to contact the previous homeowner and want her number." I said I have no idea and that they need to get their equipment. (During closing on the house, the previous owner warned me about DirecTV and their **, as they have been abusing her for years.) The company gives me blah blah talk for 40 minutes. I told them they either get their equipment or I will put it out in the rain and plug it in... and I hung up.

I recently moved to an apartment where DirecTV is not an option for us. DirecTV put (charged) my final bill through my bank account without notice or permission. This created a debit, a debit/service charge and prevented me from using my card for groceries that I had budgeted for, all while I was on record to pay my bill in full when I next got paid. When I tried to call DirecTV for help, I was automatically disconnected from the phone call - every time I tried calling (unreasonably numerous times)! These "thug" tactics have no place in our civilized culture and should be severely addressed. Would someone please help me? I cannot afford an attorney, much less the debt I have already incurred by this!

I moved on November 1, 2012. I called DirecTV prior to moving and requested that my service be disconnected. The customer service rep stated that they could not disconnect the service until I paid in full. I felt at that time that what difference would it make if I paid then or the next month. They would disconnect my service anyway for non-payment. In January 2013 DirecTV withdrew money from my account for my past due amount. I called and confirmed that my service was disconnected and they stated that it was. I requested that they send me the boxes needed to return my receivers and gave them my work address to mail them to so that there would be no delays.

My husband and I called DirecTV to report a problem with our DVR box. DirecTV told us that we needed a new box to fix the problem. We went through trying to fix the problem for 2 months. Finally, we had someone come from DirecTV who told us that we needed a new DVR; we wanted desperately to fix the problem so we agreed to getting the DVR. DirecTV then put us on a new 2-year agreement without our knowledge. When we called to cancel the service 5 months later, they told us they have a recording, emails and a letter that we agreed to the new 2-year agreement.

I called to cancel my service. They basically pushed me to suspend my service instead of cancelling. After several months, I called to cancel service. Weeks later, I got a charge on my account for $13. I called to question the charge and they explained that since I had frozen the account, they had to reactivate the account and then cancel it. Since it takes 24 hrs for the system to cancel it once the order had been placed, they charged me for those 24 hrs my service was activated. I called and they stated they couldn't do anything about it. The customer service was very unprofessional.

Direct TV drafted $240 from my account without approval. Yes, that's right. After being a loyal customer for 5 years. I had an additional receiver sent to me a year ago and this automatically renewed my contract for two years? Who has heard of this? Anyone? I was not told that my account would be renewed for two years. I asked them for proof that I agreed to this, but they cannot provide me any proof that I agreed to renew for two years. When I had to cancel my account, they automatically sent me a bill and then a week later drafted $240 from my account for an early contract termination. Now when I call and enter my account number or phone number through customer service, my call is automatically disconnected. I emailed them to complain and no one is willing to help. This is the worst company ever. Unless you want to buy their service, then they'll do whatever to help.

I had to sell my house and downsize so I called DirecTV to cancel and they just sent me a bill for $134. I have not used their service since last year in August. I called and they put me on hold then hung up on me after running up my phone bill listening to stupid sax music. It is a scam!

My friend's apartment caught on fire. She called DirecTV to cancel her service because she currently doesn't have a home. They will not allow her to cancel. She asked for the account to be suspended for six months and she'll pay $20. They won't even allow her to do that! What kind of heartless monsters work for this company?! Are you serious?! She has no house right now! Cancel her service or let her pay the six months suspension until she gets back on her feet!

Service cut off even when no payment was due - I am writing this company to dispute charges. At some point, I was bundled with Verizon with DirecTV charges. Verizon was not billing my account correctly. My services were falsely disconnected. To my dismay, I still paid the balance to avoid the constants calls I was making to Verizon to get my account correct. Basically, I was willing to take the loss. After paying my account, my services were not reconnected. I called and they said the last operator took it in her own hands and disconnected the services. They cut my services, telephone and internet services, on within a few days. But my DirecTV services were not cut back on. I spoke and was recording several phones calls with DirecTV asking them to cut my services back on. At this time, I had no back balance, so there was no reason not to cut my service back on. This became a back and forth battle between both companies. Verizon would transfer me to DirecTV, DirecTV to Verizon.

I have continued to be billed for items that I don’t have today and in addition have never had. They keep billing me for receivers I do not have in my home. As a matter of fact, the last time a DirecTV person came out when I ordered HD, he couldn't put up a dish that would pick up the signal so my neighbor very graciously allowed the installer to hook to his dish. Since then my neighbor has changed after having a run-in with them about something they billed him for and now the same has happened to me.

My ex had an account with DirecTV, and I was not on his account as an authorized user. We went our separate ways 6 months ago, and I checked my bank account and DirecTV took $871.39. They did not have my permission. I called and the customer service was rude; they hung up when requesting to speak with a supervisor. I then talked to the staff in the Office of the President and was very surprised of the unprofessionalism towards me. That money was my mortgage and bill money. I'm on unemployment and a fixed income. When the account holder called, he never gave me permission to become an authorized user; but they kept talking to me in regards to his account. His privacy was violated and my money was not refunded. The account was non-active for 4 months.

I contacted DirecTV about a sports fee they are now putting in my monthly bill. Their rep told me everyone has a sports fee now and it depends on your area as to how much it is. I explained to the rep that I don't watch sports, never have, never will, and it's extremely unfair to make me pay for something others use but that I don't. (Are they going to add a fee to everyone's bill for the encore channels that only certain people watch? I don't think so. To me, this is the same issue.) I asked what physical address to write a complaint letter (twice), and the rep told me online at the website. I asked what about the people who don't have a computer or know how to use one, and her answer was "Go to the public library and use theirs." DirecTV should not add fees that has nothing to do with the customers' watching preferences and/or monthly package. Bad customer service!

My problem started when my wife bought a new HDTV. I wanted her to have a DVR that was HD-ready, so I bought her one from DirecTV. They sent it to me for me to hook up and that's when my trouble started. I am great with automotive, but not this fancy stuff like that. Well they cannot fix the problem and after several calls to them and one visit from a fix it guy from DirecTV, I am still not happy with the service. Since I started with them, I have had paid extra for service calls. I wish I would have never switched from Dish Network.

I was a DTV customer for many years. In order for me to get a so-called deal, I had to sign a two-year contract. Last time their offer was a $25.00 rebate on my monthly bill for 12 months. Good deal? Wrong. DTV automatically signed my account to the football game, adding $35.00 to my account a month. When I called and asked why I was charged for something I did not order, I did not watch, the answer was the computer automatically charges it to a new contract. It can't be canceled - I wait for my contract to be done. For two months I paid the bill partially, so they did interrupt the service.

I have had DirecTV for 15 years. I used to think it was a great company and sent many people to them. But, recently my equipment was obsolete and not working well so I upgraded to Whole Home (not Genie, I heard too many problems with it). The installation took 4 visits, but finally they got it right. But last night, service went out. After talking to the tech, it was determined it was the little black box. I was told it would be a week before they can send someone out to replace it, and only a certified technician can do it. So, I cannot access my DVR for what is already taped and there is no TV in my house for a week.

They went into my bank account and took out a very large amount without notifying me that they were going to do that.

Back in November, I had to replace my DirecTV receiver and pay shipping and handling to get it replaced. The new receiver then has a defect (sound on certain channels doesn't work unless the machine is turned on with that channel active), and I immediately notified DirecTV in November. I was on the phone for hours, and they couldn't diagnose the problem and forwarded my issue to their level two tech support and said they would contact me with a solution. I travel every week and so months later, I checked in with DirecTV to see what the status was. They said they would send me a new receiver but that I would have to pay for the S/H because the 90 days had gone by. I tried my best to explain that this was all reported well within the 90 days to no avail, and I was essentially told “too bad”. So, buyers beware!

I needed to get consent from my landlord to set up DirecTV. He had one specific guideline for me. Move the dish when I move out. I asked the DirecTV rep when I move, will the dish be moved for me and how much is it? The sales rep said, "Of course we will. It is free to move your dish since you are under a 2-year contract." Today I found out that they will not come take down the old dish and it is far from free. They lied to me and I have escalated my case. No response ever.

I am a new customer of DirecTV (21 days) and their customer service is awful! They feel they can be that way because customers are contracted with them! Hideous practices... they should be ashamed! I ordered service for my new house that I relocated to. I did not know the internet needed to be installed prior to the DirecTV. The DirecTV installer knew the FiOS installer was coming after him but didn't leave the equipment so I can use the internet features. I called DirecTV to get it and they said I forfeited it for free when I signed the work order and that I would need to pay for it. Nobody explained that internet should be set up first or that I was forfeiting this equipment that I was entitled to. Shameful!

I've had service for 19 days and I'm already having problems. When I signed up for the service, I was told I would have 4 hookups for free. This was a new home and we had not moved yet, but we had one TV already there. I told them this and we set up the appointment for the installation. I had a friend wait on the service guy. When he got there, he would install service for only one room because I didn't have but one TV. I planned on having the cable run to each bedroom and later hook the TVs up. The service guy said he couldn't run the other lines, but someone else could come out and run them. That was okay, but what he didn't tell me was it will cost me $160 for them to come back out. Also, I found out I had 14 days to call and make any changes on my account. It's been 19 days, no exceptions.

DirecTV decided that since a few people were using their HDMI cables to make copies of their movies on PC, no one could use HDMI cables. They, in their wisdom, sent a signal to disable the cords. What they did instead was to fry all my HDMI ports on my Vizio 42" TV. It will not allow any HDMI cord to be used so my PS3 cannot be used on that TV until I have a repair of $290. We weren't the first to call Vizio. There were 3 others before us & what about the other brands of TVs & those who didn't call?

Charged early termination fee - I was forced to move because my house became unsafe. I attempted to transfer my service and was made aware by my landlord that she didn't allow the previous tenants to have it and will not allow me to have it. She had also informed me that she had someone to remove the pole and satellite from the premises. I informed DirecTV about this on several occasions and on the third call when the gentleman cancelled my service, he advised me he would waive the fee.

I have been with DirecTV for at least six years. Neighborhood trees grew into the signal path a couple of years ago and signal became corrupted. I have had three service people out at my expense to fix the problem. Finally, the signal became so bad that service was being disrupted every day. I cancelled service and was hit with an early cancellation fee because one of the service people had installed an additional DVR box I was charged for and have returned at their request. I am penalized for DirecTV not being able to provide me with service. Buyer beware.

I entered a 24-month agreement with DirecTV. I would be charged (or given discounts) a certain amount for the first 12 months, and another the next. I was to be given the DVR receiver for free after discounts. That was less than 7 months ago. In February, they raised the fee by $5.00 so I no longer get it for free. I have called and emailed them. They say, basically, I have no recourse; they just raise prices at will. They don't honor agreements! Therefore, I am under no agreement with them, right?

I was supposed to be given HD service when I first moved out here. I wasn't and because I had a small TV never even paid any attention to it. Then in December, I bought a bigger screen and told DirecTV I needed the HD receiver which I had never been given to begin with. They provided it. I knew I was moving in several months. Now, they say I have a 2-year contract because I got the HD receiver and must pay $400. How can they get away with that? They will directly access my checking account to take it! Are you kidding me?

Your only excuse to any problem! The weather! Your customer service people suck **! They can care less about any issue! I don't know why you even have any customer service, period! Save your ** money... Then maybe you can actually resolve customers issues by actually giving them something for the money that they spend with your ** company! What a concept? I even bet your customer service managers have a college degree? That alone is a disappointment to our educational system!

I've had DTV in our vacation cabin for 3+ years. I added it 6 months ago in our primary residence with a 2-year deal. We sold that home recently so I called to cancel service. The accounts are completely separate because DTV does not think about customers. They think about accounts. I was first told that merging the accounts and adding a second receiver to the cabin was the best option to avoid cancellation fees. Then I was told no, cancel the account and return the two receivers, which I did. I got an invoice for a $340 cancellation fee and called. Bottom line is once I returned the receivers, I could not merge accounts even though they said I should. Then said I shouldn't.

We have only been with DirecTV since October, and never, in the 15+ years that we were with Dish, did we ever experience the rudeness that flows from the DirecTV Customer Service Dept. Today, if I had the $400 to get out of their contract, I would. I have had it. I have many complaints, but I want to stick with my main one as of today, the ** I spoke to this morning in customer service just a few minutes ago.

Second receiver does not get signal on the second TV. I have asked simply for a refund, for them charging me on a second unit that does not work properly, and to please send a new receiver unit. But instead, they keep charging us over the amount under fraud and false and deceptive practices. I simply want a refund for every month the second rec. has not worked. When I ask for a supervisor, they give me the runaround. Please settle this matter. This is going to my attorney.

My husband was transferred with his job. He was 15 months into the 24-month contract and they charged him the early cancellation fee. We tried to explain to them that we could not have a dish in the housing development in which we bought and could not continue their service. They were not accommodating at all and to top it off, DirecTV called us back that night demanding to know why we were canceling. We told DirecTV that it was against our HOA. DirecTV came back and told us it was the fault of our HOA that we had to pay the earlier termination fee. We will never use them again nor recommend their services to our friends or family. If we are forced to move and against development regulations where we bought, should we be held liable? These are extremely poor business relations. How can businesses get away with services like that without damages?

We have had DirecTV for about 7 years. We live in the mountains and do not have the choice of getting cable TV at this time. In February of 2013 we bought a new TV which had the option of HDTV, so we called DirecTV to ask for an upgrade. They gave me the information and told me a service person would be at my home the next day between certain hours. I stayed home all that day and no one arrived. I called that evening to complain. I was told another person would be out and that person never showed. This happened once more and finally, the fourth try, a service man came and reviewed our situation and informed us that we could not get a satellite dish for HDTV because we have so many trees. He then called the office and had our contract cancelled.

I signed up online and never selected any "Protection Plan", which is $5.99/month to basically save you $49 if they need to come and repair their own equipment. I received a confirmation from them, which didn't have any "Protection Plan" on it. I reviewed the first bill, which didn't have any "Protection Plan". However, now 5 months later, I noticed that they had started charging me for this optional service that I never requested in the second month.

So, my husband called in the middle of February to cancel all of our premium channels. At that time, our DirecTV payment via debit was apparently rejected (because Bank of America switched debit cards on us without telling us and without telling us why). So, every payment we made with the old debit card did not go through. When my husband called and cancelled the channels, DirecTV should have informed us that our payment did not go through, but they didn't. We did not know anything was wrong and it was business as usual around here. It was not until early March that we started getting phone calls from an 800 number, at all hours of the day. Every time we would answer, there was nothing but dead air. I would stay on the line for several minutes, until I got frustrated and just hung up. There was no other information on the caller ID other than the 800 number, so I didn't know who was trying to get in contact with us, and it looked like either a scam or telemarketer, so I didn't bother calling.