DIRECTV Reviews

So I was all set - $19.95 a month (plus taxes) for TWO years - right? WRONG!!! It's now Nov. 10th and I have never gotten a correct bill from them!! My 1st bill was over $120.00 and my most recent bill says my "current charges" are $54.99!! Like hell they are! I emailed and called "Lylia" and "Mari" who work for Direct's CEO at: CustAdvocFollowUp@directv.com and was first told (by Mari) that she would correct this discrepancy, but today was told by Lylia that (basically) I was dead wrong and that the rate agreed was $29.95 plus taxes and that this only for ONE year!!!

After I emailed Lylia today I found a link to a lawsuit that the Washington (I believe D.C.?) attorney general won against Direct, saying that he had more complaints against Direct than from any other company in the USA!!! Now that's what I call 'Customer Service'!!! So here I am paying $29.95 for a TV "service" that promised me a rate of $19.95. Oh and while I'm here why doesn't someone file suit against these TV providers for charging people to record a signal that they're already paying for? Bottom line? If you're in the market for TV service avoid DirecTV. They don't honor their stated rates and you'll never know what your next bill is going to be. Remember this DirecTV, what goes around WILL come back to bite you squarely in the ** some day. HERE IS THE PHONE NUMBER TO DIRECT TV'S PRESIDENT'S OFFICE: 800-778-3417 ext. **.

It was also recommended by DirecTV to sign up to automatic bill pay which I promptly did and at first service was great. My issues began as all the add-ons I initially received started to expire and I was getting charged for them. Given I have automatic bill pay I wasn't following this closely until I realized that I had paid a large amount of money for services I didn't use and promptly called DirecTV to have them removed from my service. I was initially confused as to why I wasn't called or had to approve the increase in my bill in some way but apparently it's written into the contract so I decided to move past it.

This morning I was going through some credit card transactions when I realized that DirecTV had again begun to charge me a large amount of money which was strange given no more than 4 months ago I had made a point of where I wanted my bill. Upon calling DirecTV I was told that apparently I had received a bill that informed me that I would be signing up again for the NFL Sunday ticket service automatically - the same service I never wanted in the first place. I have never seen this bill nor would I have signed up for a service I never intend to use particularly when it works out to an additional $40 per month.

Again I spoke to DirecTV with the intention of turning off this useless service and after speaking with one customer service representative I was passed onto Joel (Customer Service rep #**) who proceeded to tell me that because I had not cancelled the service prior to September, keep in mind I did not even realize I was receiving it, that I would not be able to cancel the service currently and would have to live with the charges through the end of the season. When I expressed my outrage given this is not a service I want nor agreed to I was told by Joel that it's not their fault I didn't read my bill. I have direct debit setup so I don't have to read my bill and I assume that DirecTV would require some sort of approval to charge my card additional funds beyond what I had agreed but it would seem that my not doing anything constitutes agreement.

Joel continued to stress that it didn't matter that I had not approved but that DirecTV could do what they wanted given I hadn't read my bill or responded so naturally I asked to speak to a supervisor to try and work something out. He informed me that he is the highest level when it comes to NFL Sunday ticket issues and what he has told me will only be repeated by others in the company. At this point I was finished speaking with a person who had no intention to help me and that outside of a glitch in service here or there his only role seems to be telling people who haven't cancelled the Sunday ticket service before September that they were stuck with it.

I went into this call simply looking to stop paying for the service that I did not want or wasn't using. I was not looking for a refund on the $200 I had already paid them for this service and nor was I looking for any compensation. When I finally got Joel to agree to put me through to a supervisor after he again stressed that it wouldn't do any good he informed me it would be a 20-30 minute wait and that he would need to describe the situation first then let me speak to the person in charge. Needless to say the long delay in getting a senior representative on the phone seems a tactic by DirecTV to wait people out forcing them to give up on their complaints. I wasn't prepared to sit on a line with a Customer Service representative that made no attempt to work with me but simply informed me in a holier than thou tone that I was stuck with the cost and that what he says goes.

End result, I threatened to cancel my subscription only to be smugly informed that it would cost me $20 per month for the remainder of my 2 year contract. I will be canceling my subscription. I will also be posting this feedback in every forum I can find to do so and as for your systems of recommendations you promote can be assured that I will never refer the DirecTV service to anybody based on their approach over the past 12 months.

Only having DirectTV for 2 hours at that point, I was already on the phone with customer service to find out why I got the wrong installation and when they were going to fix it. After being on the phone for 2 hours, with seven different reps/departments (and being hung up on by the 5th person I was put on hold with!), I finally got to the promotions department where the woman told me that I would either have to pay an extra $10 a month for the HD (which should have been included in the original $29.99 price I was quoted because we made it clear we wanted the HD service!) or sign up for automatic billing and get the HD upgrade for free. But I should have already had it included in the original price I was quoted, so I said I refused to pay additional and signed up for the auto billing while on the phone with the promotions dept. lady.

On top of the woman telling me I only had to sign up for direct billing, she told me that all new customers have the option of free HD upgrade if they opt for auto billing. Why was I not told about this at the time of purchasing service? I most certainly would have opted for it, but was never once offered auto billing for free HD upgrade, was told it was all included in the $29.99 price, and the young man still signed us up for the wrong service and equipment, and I still can't figure out why or how it happened! I finally got what I wanted, and a new install date, which is today, and they have yet to arrive to fix the problem, and I just received a call telling me that now, instead of being able to continue with my daily plans, I have to wait around another 2 hours because they had to push our tech's time frame back. I'm wasting my entire Saturday on a special holiday weekend I should be spending with my Vietnam-veteran daddy so they can stall and not fix their mistake in a timely fashion for us.

In addition to all this, the day after my original ordeal and service installation, we tried to sit down and watch an NHL hockey game using a channel on our sports pack, and it was not activated, and kept telling us we were "not subscribed (721)" and to call customer service. I spent another 45 minutes on the phone with a young lady (who was the 2nd person during this call in to cust. serv.) who says there was a conflict with the free movie channel promo we were getting for 3 months and the sports pack, so she bumped us up to the 'Premier' package so we would get everything for the same price, then in 3 months when the promo expired, we would be manually dropped back down to the Ultimate, plus sports package because she was 'making a note to do so' on our account.

But I was told initially I would have to call in to cancel the movie channels or be charged an additional $47 automatically, so that's what I plan to do in 3 mos. This lady fixed our problem and we were able to watch our out-of-market game on CSN Chicago perfectly, which was one of 3 channels we specifically told them we needed or we wouldn't use their service. This brings me to the night after this one. We, again, sat down to watch an NHL hockey game, and yet again got a "not subscribed (721)" message and to call customer service. Obviously, I was livid! I called and spoke with 2 people in two departments this time, another 50 minutes wasted, and the final guy I spoke with told me that he didn't know why no one (out of the whopping 12 people I had spoken within 2 days already) had told me that I HAD to have the NHL Center Ice package in order to watch ANY professional NHL (or any other pro) games at all. That I was not able to watch them on CSN Chicago because it didn't work that way.

He was literally incorrectly explaining how out-of-market and blackout games work to me, and I tried to correct him several times and explain that the woman the night before had my sports pack working and I was watching a pro NHL game just the night before on that very same channel, and that he was wrong. It had nothing to do with whether it was an out-of-market game, the whole sports pack was not activated. That was the only problem, and to just turn it on and I could watch the NHL game just fine! I finally got fed up with his attitude and blatant ignorance, and told him to hush it up and send me to yet another department/rep to cancel my service. While I heard him typing away, I said, "Ya know what... appease me. Give me that Center Ice package for free and I'll consider keeping my service." He did just that, amazingly. The Center Ice package costs $167.99 for the '13-'14 NHL season, fyi. Which leads me to believe he was telling me I needed this package because he doesn't know how to do his job and was trying to get over on me and make me pay for expensive services I knew I didn't need!

After he signed us up for Center Ice, he immediately credited the money back, making it free and re-activated our sports pack for the second time in 2 days. While he was still on the phone, I said, "Did you reactivate my sports pack and CSN Chicago AND Center Ice?" He said yes. I again said, "Give me just a second. Here we go. Channel 666 (Comcast Chicago -CSN Chicago) has my Blackhawks v. Jets game live right now, they're 1-0 in a power play, right now. I'm watching this on Comcast Chicago, the channel you just told me that I could not watch any pro NHL games on at all - I had to have Center Ice to watch any NHL games whatsoever. You were wrong, just like I said. So, thanks for the unnecessary free Center Ice pack. We'll use it sometimes too."

Even though I got that package for free, I would have been perfectly fine with my little ole $6.99 package that I already knew was all I needed, and am seriously offended that he kept spewing bad information at me, even after repeatedly trying to correct him and asking him to verify what I said with a supervisor, which he ignored and refused to do! Again, this man was just trying to get me to buy unnecessary things, and when I bucked he folded, and not one single person previously (out of 12 people) told me what he told me - because he was wrong.

Right from the get-go this company has lied, manipulated and hand-over-fist given out WRONG information. Every person I've spoken with has said something different and made me repeat all this over and over, even though I know there are probably dozens of notes on my account explaining all the issues from each person and time I've called. I'm seriously scared for three months from now to come around and see what will happen to my bill and account after the promo ends and us not be in the right package because of what the woman did with our package the first time I tried to get our sports package re-activated.

If they hadn't drilled new holes in my brand new roof for their dish, I would have told them to send that tech back out, take their equipment back and cancel my service. This is NOT how a brand new customer should be treated within hours of obtaining new service. I have told everyone I know about how terribly this company has treated us in such a small period of time, and to never, ever choose them. I know you can't please everyone all the time, but this is just plain ridiculous! As soon as our contract is up, in what will be a long 23 months, we'll be switching.

The next person I get sent to is the contract sales person, who sounds like Stephen Hawking. He goes over our bill and informs me that our monthly bill will increase by $13.99 for the HD-DVR receiver upgrade and an additional $3 for the Whole Home service which allows you to watch a program in one room, put it on pause, then finish watching it in another room. Wait – whaaaa? “But,” I say, “I thought you needed a receiver to watch on a second TV?” “Yes, you do,” Steven Hawking says. I say, “But," I say, "I’m deactivating our second receiver. We won’t use that feature.” “But you might in the future, won’t you?” Hmmmm, I’m not so sure about this….Stephen Hawking proceeds to explain the advantages of the picture-in-picture, and how you can record over 200 hours of TV, and 5 shows at a time! Hmmmm....not sounding so good anymore, since we don't have an HDTV. So I cancelled the contract, and he sent me to another customer service person, who I can only guess is what you would call The Closer.

WAIT. STOP. Send me back to the first salesperson, I want to cancel my order. So he sends me to this “closer” person who is a total hardass about everything. She wasn’t going to let me take the $7.99 protection plan fee off of our account, and actually mildly threatened me about what would happen if we didn’t have the protection plan and we had trouble. It would cost us $119 out of pocket for a new receiver and the $50 service fee. To date, we’ve paid over $600 into that protection plan since 2007, so I told her I didn’t think it was really worth it. Her response was to chastise me for having an inexpensive plan to start with, and just how low did I think I could get them to reduce my bill?! That’s when I got annoyed. Then she gave me an additional talking to about how our bill actually was already low and how much lower did I think it needed to go because we were already getting so many discounts (which we aren’t in reality). She begrudgingly took it off of our bill, but for that effort, we have to pay them $10. Oh.My.God.

My next two actions are to purchase a ChromeCast fob, then investigate returning to CableTV. Loyalty, schmoyalty.

I contacted them and asked why I was being charged for the receivers when that was never discussed with me when I set up the service. The rep I spoke with said they were supposed to inform people of that charge. I have to have the receivers because my TVs cannot run off cables... If I had been informed of this charge, I would have checked out other options. Now I am stuck with them for 23 more months. I will never use DirecTV again and will tell other people how sorry they are.

Again, I contacted DirecTV and went all through the troubleshooting possibilities but still couldn't get service to those receivers. Another work order was established but the tech couldn't get back out until 9/27/13. This was unacceptable! I asked to have the service discontinued but they told me that there will be an early cancellation fee of $460. I balked at that; told them that I shouldn't have to pay since the tech didn't fix the issue as promised with the upgrade.I have spoken to and emailed multiple representatives and supervisors regarding this issue but it comes right back as I owe them this $460. Someone, somewhere must be able to help me with this. Please!! I don't feel DirecTV has treated me fairly especially for being a long-time, loyal customer.

I did more research and the scumbags tested my bank account for $150 the day before, to see if that would process without any problems. It did, so they took an additional $600 the next day. I called to discuss how I can get my money back, and the little high school grad that answered the phone hung up on me. I have never felt so taken advantage of!

How does this company get away with privacy protection violations? Are they a branch of the IRS? Should I expect a DirecTV representative to show up at my doorstep with a baseball bat? Is there a hit out for me? Seems like this monopolistic company does whatever it wants. These thieves need to be put on trial for criminal behavior. Seems like there would be plenty of witnesses to testify against them. To sum up this review, ** DIRECTV! Switch to the internet for entertainment and make them obsolete!!!!!

There are 3 three problems that DirecTV violated my rights as a citizen and a consumer: (A) DirecTV had changed the name on the account who was responsible for the bill originally for the last two years to my name with my address. (B) I asked for the original contract with my signature, for which they did not produce, and sent me a customer agreement instead, and for that I stated to them that I am NOT a customer. (C) I did not authorize them to charge my card, verbally or a checked box on their website.

Even though they stated that, they have a clause (E) on the website that they could charge my card because it was on file, and was the last card used to pay for Mr. **, I feel that it is a wrong business practice to have because I could be a "thief", and used a stolen Credit Card to pay on the account, and without any consent and verification every month from the cardholder; which most websites do, and for that I consider it be "fraud". It is just like stealing or scamming someone out of his or her hard-earned money.

DirecTV Customer Service Rep did lie to me on November 6, 2013 saying that they do not change names on accounts, but I do have proof that they do. DirecTV did cause financial and emotional grief, and I did file a dispute with my credit card company which they lost because of the clause. Still DirecTV did not produce the original document that I requested showing that I am not responsible for the account, but now I have to write a letter to receive it to the Account Management. It's a joke because they should have sent it to me when I requested it, and why should I have to jump through hoops? DirecTV knows that I personally do not owe this bill! As I agree with one blogger.. A CLASS LAWSUIT SHOULD BE FILED ON DIRECTV...

I feel just because I paid on the account does not make me responsible for the final bill, and for them switching names in order to collect on the bill is wrong. I do have a blank copy of DirecTV Customer order contract, and being told by a DirecTV Rep in order to install service, the person who signed up for the service should be there to sign and initials the boxes on the contract before installation begins. Another thing, that the DirecTV Rep (Crystal) said was, what they are doing is wrong, and against the law to change any legal binding contract and force someone else who is not on the contract to pay.

I hope you can serve justice on this situation because they do need to have more secured way in receiving payment from the correct individual instead of forcing someone else to pay that is NOT on the binding contract between DirecTV. Just think if it was your grandma helping you, would you want your grandma to be out of $415.58 or having your credit card used without your knowledge, or getting a "big" surprise that your credit card had been charged for $415.58. CONTACT THE BBB.... About their dishonesty, and the way they handle a legally binding contract!

I called Comcast and without any issues I cancelled my service. I called DirecTV, and was told that I was AUTOMATICALLY enrolled into a 2-YEAR AGREEMENT once my receivers were upgraded. It would cost $380.00 to cancel. They told me that they did not need my consent to enroll me into a 2-year agreement. All they needed to do was send an email that confirmed my appointment etc. and somewhere in that email it states that I will be bound to 2 more years.

Using this as a tool to keep customers is not a good way to build a customer base. Not only will I never go back to them, I will make sure everyone I know personally, at work, social media, etc. how DIRECTV treats their customers of 10 years. For everyone else out there who has had a similar experience with DIRECTV. I will post my results after I contact my attorney to see if there is anything that can be done.

I advised the company that I wanted to discontinue the service as they had lied to me about the service I obtained. They told me they did not lie and told me they could charge me a early disconnect fee of $320. I informed them that they did lie when they sold me a service they could not provide. I was then told they could provide this service with my purchase of additional equipment. I informed the company that this information should have been provided to me when I obtained the service. They then informed me that that was all they would and we needed to end the conversation. This practice is dishonest and I am sure illegal too. I want to discontinue the service and will not pay a fee.

My husband has now spoken to five customer service representatives and or 'supervisors' to find out what happened and who is going to fix this problem. No one at DirecTV customer service seems to want to help us. What is wrong with these companies who provide a service that we pay for and yet they can discontinue our service at someone else's whim. The biggest problem that I see is that one company is not any better than their competition. No one strives for excellence today and everyone passes the buck. This is very frustrating.

I then successfully disputed the charge with American Express. Three months later I get a check from DirecTV for the amount of the charge. I tore up the check because, thanks to American Express, I am not owed any money. DirecTV then proceeds over the years to turn me into numerous debt collection agencies. My 800 credit rating dropped by over 100 points. DirecTV loses the battle over this $104 at every collection agency they enlist to badger me. I think there were 4 agencies involved over the years.

A couple of years ago, I finally get the collection agency of the day and DirecTV on a conference call. DirecTV agrees that I do not owe them any money, and instructs the collection agency to cease and desist. The collection agency did cease and desist. I naively think it's finally the end of the debacle that is 100% the fault of DirecTV, from start to finish. Almost 8 years later I try to become a DirecTV customer, and learn that DirecTV still claims I owe them $104. After some research, DirecTV now claims that they gave the $104 to the State of California and that I need to retrieve it from California and send to DirecTV to clear the account.

I've been harassed, and now inconvenienced, for nearly 8 years all due to DirecTV's incompetence. I'm looking for someone at DirecTV with the authority to fix this mess. DirecTV should be embarrassed by this 8 year debacle. Excluding the conference call about two years ago, I've yet to find anyone at DirecTV, they call themselves Resolution Specialists, that thinks that DirecTV is in the wrong here.

When I questioned this, I found out that I was also charged $197.94 for an "NFL Sunday Ticket" for 6 months. I CANCELLED that three times! I talked to 1 nice CS Rep. The last 2 in billing were jerks! Anyway, I recorded their names and ID#'s so that I can find an appropriate entity to report them to. Ultimately, I've been charged a total of $379.51 because of their errors! I will NEVER use DirecTV again! I advise this to anyone seeking satellite t.v.

To top all of this off they took out another unauthorized payment on Sept 31st (exactly 2 months ago) after saying they would extend my payment till Oct 15th. My children (6 & 8 yr old) are having to live in an extended stay hotel. The money they took was part of my deposit on my new home. Now we are facing being out on the street. They told me they nor anyone else with DirecTV can contact the finance department and I would have to go through the process which could take 30 days.

After the phone call I filled out an email form to the head of corporate saying if I did not receive a call and have this transaction canceled I would be calling the local Fox News (Call for Action) as well as an attorney. I did receive a call after the email. They asked me to email a print screen of the pending transaction for his boss to help in getting this corrected. He then stated he call me back later in the day. I have had the call returned nor my money returned. It is still on hold as a pending transaction. I have also found out that the $350.00 deposit (amount DirecTV stated was a deposit at the time) I paid before getting services was actually fee and could not be used to pay my remaining balance (charges placed on my account for a time period after I requested a hold) nor be returned to me.

Since this happened to me this morning I did a search for complaints on DirecTV and found that they have had SEVERAL class action lawsuits. Several current and several that they have settled. This is not to mention NetSpend (my card company) and how they have handled the situation. I am looking for an attorney now to sue them regardless of how this instance turns out. If everyone they treat in an unlawful way does this they will either have to change or be out of business!!!

The last episode said she was going to get her supervisor on the line... No one ever come on the line. This scenario has happened so many times this cannot be a coincidence. This is a planned strategy by DirecTV to avoid any responses to their customers. There is "NO" customer service at DirecTV what-so-ever. "NONE."

Ruby was very helpful and cancelled the movie package. Leda (Milan's supervisor) offered the $10 credit. Milan (supervisor) ID# ** needs to learn customer service or find another job. This job isn't for you!!! What more can you do to help me. I should not be charged for something I didn't ask for, don't and didn't use, and don't want in future; all because I didn't cancelled something I never ask for the first place.

Their next tactic was to try and tell me I was under contract and owed a large termination fee. It took 45 minutes and 3 transfers before the "account manager" (person #3) admitted that we actually weren't under contract and owed no fee. It was only at that point, after 45 minutes of repeating myself to 3 different people and being told I was wrong, that I was offered the receiver at no charge. What company in their right mind treats loyal customers this way? Had they simply done the right thing up front we would still be their customer. Instead, we are now a customer of a DirecTV competitor.

DirecTV employs a bullying approach to "service" that requires a customer to stand their ground and argue their way into reasonable charges and subscription fees. It's probably a tactic that works with most people; it just doesn't work with me. I won't be back.

I opted to get a second tech to check it out. Five days later, a random employee whose name I don't know showed up without calling ahead of time. He was worse than the first guy. Spent about a minute and a half looking at my balcony, called it a day and informed me that my Western facing balcony won't do. He also threw his phone at me and the lady was pretty nice, told me if we spent any money, we'd get a refund. Guy number 2 was in and out in three minutes.

I find this type of work to be very lazy. Do these guys want to make any money? I wasn't treated horribly but I do prefer people to have an ounce of work ethic. It's really frustrating that a company would hire people who clearly don't want to do their jobs. If DirecTV wants my business they should have offered to send a tech who has more than a week of experience in the company. Someone who can speak clearly and direct, be ecstatic to do some work. I guess I will have to go with cable, hopefully they have a real work force.

The second year was the worst! They took a customer that loved the service to hate the service! Not only did I spend countless hours wasted on the phone over the years, they have never took the initiative to say they are sorry, and of course why would they care, they are a multi-billion dollar company. So to try to shorten it some more, I get to the last few months on my account. My mother advised me she wanted TV service and I was about to say go with dish or cable. What did I do? My dumb ** calls DirecTV and sees how I can refer my mother because she wanted to keep up with Spanish and see the Spanish channels.

So I called DirecTV and spoke with the rep. He advised me that If I changed the service that it would not extend my contract so I called bs. I said, "I want to speak with your supervisor," and come to find out the supervisor also confirmed the same thing. "Mr. **, you will not have your contact extended nor will there be cancellation fees, your contract ends." So the rep said, "Do you want to shut off the TV services now or wait till This November 2013?" I said, "Shut them off and send the last 2 bills via paper to the address stated with my address." The rep supervisor said, "Okay, you're all set," gives me a confirmation number and I think things are finally good!!

Hell no, I get an unauthorized payment withdrawn from my personal bank checking account for the amount of $104.16!!! Now wait, it gets way better. Not only do they pull my money from my account, they also say they have current amount due of $68!! How the hell do you figure if there are only 2 months left to my contract and my normal bill is around $40 that you would take "unauthorized" $104.16, then tell me I still owe another $68?? Even if I paid both months In advance!! That still doesn't add up!! Oh but here's the real kicker. Out of the blue, they said I had an early termination contract! So that was another ** fee! Another 9 months they say!

If you think I'm outraged, well he'll put my shoes on and take the walk! Even if they said sorry, will give you free service for life or 2 years or anything, I would tell them no thanks, keep the tip because you don't do business like that! And if they have this recorded, they can go back and fire some of the dumb people they hired! This is a company where the left hand doesn't know what the right hand is doing. #1 in service?? Please, spare yourself. At least be honest and say 75-80 percent approval ratings. Tell is like it is, instead of sugar coating it!

After talking with two managers, they told me that even though we were not financially responsible because that was my husband's previous address at one point that it reflects on him especially because it's a family member and his father at that. I found this completely ridiculous because they were holding us accountable for their bill to be paid because we would not get the service we were supposed to be provided until they paid a bill that was only a week late if that. SO basically they won't connect service if they know that any family member of yours has an unpaid bill no matter how late it actually is or how long they were a loyal customer; it will reflect upon you and whether they will provide you service. The other thing I found rude was that they didn't even bother to try to call all day or any other day for that matter to let us know that no one was going to show up. They told me their automated system usually generates that call. WELL, guess what, IT DIDN'T. Where did the customer service go and when did someone else's bill reflect upon a decision to connect my service. I would not recommend service from DirecTV to anyone. They are rude and immoral.

DirecTV is forcing its customers to purchase this insurance or pay for their faulty equipment that is being rented from DirecTV. Without the protection plan, DirecTV is forcing the customer to replace DirecTV's faulty equipment. I do not feel I should have to pay for a protection plan to insure equipment that is the property of DirecTV that has malfunctioned without any fault on my part. After calling customer service and speaking with a supervisor, she told me if I continued to pay on time for the next 6 months that I could get a free upgrade. Her response had nothing to do with my complaint and she offered nothing. She kept trying to tell me how great the protection plan was. What a joke.

Now if this doesn't smell I don't know what does... They did agree to remove the "partial month" charge after argued with them. I cannot stand to call for help and get someone I cannot understand on the other end. Watch your bill and question everything!!! Demand corrections/credits be made. It all adds up in the end and someone is getting rich from all the little billing tricks they come up with. If your service goes out, demand they credit you for the days you had no service. Ask for a supervisor if the CSR isn't giving you answers you want to hear!!!

I had been a customer since 2001. I am in the Navy and I have moved 5 times while I have had an account with them. And every time has been such a nightmare, from bad customer service to very large holes in the wall during installation. I cannot express what a relief it is to know I will not have to deal with them anymore. I moved this time because of a divorce and I am having a hard time finding the right house to buy. I am living in an apartment temporarily and did not want to connect DirecTV in case I found a house right away. In the meantime I have been using the internet to watch all of my TV shows including sports. I have not missed DirecTV the last couple of months and I don't think I will miss it in my new house. I also will not miss the ridiculously high price and bad customer service.

My story: Needed a second receiver. Sales rep told me I could have an "additional receiver at no additional charge". When I received the first bill, it was almost double what I was paying for cable. Reviewed bill and noticed I was getting charged for second receiver and programming. Called DirecTV about the issue. If they would not honor, I wished to cancel. Was told that I would receive a credit. Next month bill, second receiver was not taken off and I canceled. Sent all equipment back to find "Early Cancellation Fee" charged against credit report. Could have been worse after reading thousands of complaints over 3 different networks about the business practices of DirecTV... Feel bad for those who had money taken directly and feel lucky I only ended up with a black eye...

Well, the 4 hour request was too much and I asked if he were going to stay on the phone with me the entire time and what should we talk about. In a very sarcastic and condescending tone said that he would and did I really want to do that. I paused for a moment and asked if DirecTV was going to replace this box or not and then asked how much it would be if I just paid for the new box. Once again in a condescending tone he replied not until we had methodically plodded through this ridiculous scripted troubleshooting exercise in futility. I asked if we were under any contract agreement to continue or discontinue service. He said no and I told him to have a good day and that we were done.

At that point he said goodbye and let a 10+ year auto draft customer off the phone, upset and with no answer to a simple issue that DirecTV has constantly offered me "free" stuff over for years! Unbelievable! Dish Network installs service and upgrades everything to HD, gives me an iPad free of charge and TV on the go on the iPad to watch wherever and whenever I want, installs the whole thing for free and LOWERS my bill $2 per month and I pick up pay movie channels for 3 months and Encore forever!

When I called Direct TV to cancel they had the audacity to tell me I should've asked for customer retention when I was so rudely being dealt with originally. Suddenly they wanted to give me all the free crap in the world to keep me as a customer. I had to get a little ugly with them just to get off the phone. For the record, DirecTV's product is great. Their customer service is as lousy as it gets and I don't care how good your product is if you treat your customers as badly as these guys treated me..... I will not do business with you.

My husband has called twice to complain and threaten with leaving, which we are prepared to do; but he's trying one last attempt with a written snail mail complaint to corporate. We feel honestly this will get us nowhere and we'll be forced to cancel. We feel what they've done and continue to do is totally unethical business practice!

While he was at my house installing the dish where I told him not to install it, he fell off my ladder (he did not have permission to use) and damaged the siding on the side of my house. My grandchildren came into the house to tell me he had fallen off the roof and when I went out to see what had happened, he appeared to be using drugs in his van in my driveway. When I asked him if he was okay, he said nothing and drove away without finishing the job. I called DirecTV and told them what had happened. They sent him back and he was very mad at me and complained that he could lose his job over my complaint. I told him to leave and he did not leave. I then told him I would get someone to make him leave and when I went inside to call for help, only then did he leave. To date, all of my complaints to AT&T and DirecTV have fallen on deaf ears. They do not care what their employees do to their customers' houses. I feel that all of the problems I had with this guy was because I used a walker and I am disabled. I feel he saw me as an easy target.

Had copies of all transactions so saved me but separated family and my mom get treated bad at nursing home. Was able to get her back but she died later because getting too weak. Was still receiving bills for past time left for early canceling my service which I did not do. And also for equipment that was returned intact and working and breaking up my family so just to let people know that DirecTV is crooked as all get out and I would gladly tell and swear in front of millions and live TV about DirecTV, how they are and what they did to me and my family. For this they would owe me for all the trouble and disrespect over 100,000,000.00 for all the trouble and slander they caused me and my mom. So if you are smart, read this and don't join their team as they call it.

And lately unfortunately, I've been last minute on paying (like many I'm sure), but not late. So, I wake up today and because of 4 months of charges, they say I owe $265 blah, blah, blah, and my service was interrupted... I went back to my actual email/bill and THAT's when I learned of the auto renewal. So... I try to call them to get this straightened out (right, I find out later that's "impossible") and they have this automated payment recording and says, "Once you have paid your bill in full, we'll be happy to help you further." So, my account went terribly past due because of the auto renewal NFL and now I can't talk to someone until I pay it!??! Are you kidding me??! This is allowed now??

I see talk of class action, and just putting it out there that I'm ALL IN if someone gets it going... This is incredible and it scares the hell out of me that many, many companies are operating this way!! We've all had the discussions of 'where's the customer service' but they've gone even further...and actually ROB from people. There's no more service levels... It's designed to trap you... and we all know the companies doing this. Thanks, DirecTV for playing a part in our country's downgrade. No wonder people/citizens act like they do. They're being treated like this everyday by companies like yours. I can't wait for the day when you've burned every bridge and have to sell the shambles of your company for pennies on the dollar... I'll be there the day they take down the sign cheering it on!

So, in summary... DirecTV, you're sad, terribly run, and clearly have no responsibility to deliver decent customer service. Good job... and you guys at the top; is this what you dreamt of becoming your entire career?? Good for you... and I bet you sit around your house talking to your spouses about this exact thing when it happens to you...Look in the mirror and take some responsibility for your product!

I called the number I found on DirecTV's website and I spoke with another woman who couldn't find our account. We gave her one number she couldn't find it. We gave a second one and it was an account of 2011 and says she couldn't find the other one. Then finally, I told her those are the only 2 numbers we use for bills or accounts. She then tried the first number I gave her and says, "Oh yes! Here it is," 10 minutes arguing with her trying to find the current account. She then later tells me she does NOT see any charges made and that the only call we have ever made was in February while my father (before talking to anyone) tells me he called. Every time a bill came overpriced, he called DirecTV to see why and they treated him like he was uneducated (for a lack of a better word). VERY PISSED. PLUS, our box does not record every episode we tell it to record on as a weekly thing.

A couple of months go by, spotty service here and there, but in GA, the weather is crazy and we were overall happy with the service. I monitored my bill closely and made sure all was correct. This past month, we ended up having to move to an apartment. No problem, they said, we could just get our service moved, but it would cost $100.00 for whatever reason that they came up with that day. Okay, fine, I'll pay it.

Our apartment complex already had 2 DirecTV dishes installed outside, so no problem. Well, the first tech came out... He determined after 5 mins that we had no line of sight. How is that possible when there are 2 dishes outside working perfectly fine?!? Okay, so we got a second opinion. This man was very nice and professional, and told us that there really is just no line of sight, and that the already existing satellites MAYBE had another 6 months line of sight on them and then they wouldn't work either. I was very angry as I had fallen in love with my DirecTV! So, I called to cancel and get my cancellation fee "waived" because I could not control that there was no line of sight. Went ahead and got Comcast.

Two weeks later... $520.85 taken out of my account from DirecTV! I AM NOT EVEN A CUSTOMER ANYMORE!! It also caused my account to overdraft... You can imagine my disappointment. SO, I called DirecTV. AGAIN... they tell me, we have no record that two technicians came out, only one. Hmm, that's funny, because I wasted an hour of my life EACH time with EACH tech to come out. This was not a figment of my imagination. After arguing with two different people, I spoke to a "supervisor." She informed me that I needed to call my bank and have them place a stop to the authorization of DirecTV so the money wouldn't be taken out...

I spoke to the lovely lady at Wells Fargo who told me, "I have no idea WHY they told you that, they can only stop it, not us since it already was pending on my account". She even offered to do a conference call with me and DirecTV to tell them what they had to do. Of course, it didn't work, so I finally got through to them and transferred the money from my savings and waited for it to come out. DirecTV told me that they would refund the money, but it would take 10 days!! And they made me have ANOTHER tech come out to confirm because they "had no record" that a second had come out originally. Of course, on the 10th day, I FINALLY got the money back. Needless to say, I'll never do business with them again, after having to fight with them over MY money that wasn't even authorized for them to take out! After I confirmed and confirmed that my service was cancelled with no fee.

TWO WEEKS LATER: I got a new right below me. This past Saturday, my husband and I woke up to a bunch of noise downstairs. I walked to the balcony to see what was going on... Lo and behold, the very same "professional" technician (who told me our apartment complex had no line of sight) was installing a nice, shiny new satellite right below my balcony. You can imagine my anger! My husband confronted the technician and asked him about it, and he claimed that he had never seen us before and never been to this complex. An outright LIE because he had a tattoo on his calf, and so did this man who had "never seen us or our complex!" GIVE ME A BREAK!! I will never, ever do business with this monopoly of a service, and I will continue to discourage everyone that I know from getting snaked out of their money by DirecTV. We got very lucky to have "no line of sight" and were able to cancel without paying!!!

They waited several months before I could get credit for referring a friend. They kept telling me that they had no record of my having referred someone. After about 5-7 calls, they finally agreed that I had contacted them and eventually received credit. They added Showtime and NFL package which I never asked them for. They had begun charging me for Showtime and I had to call them several times to get this rectified because they kept stating they had no record of my calling. I also told them right after I saw my bill that I wasn't interested in having the NFL package. They kept telling me it came with the plan and again I had to tell them that I wasn't interested in the plan. I thought the plan was cancelled until I got a bill where they had been charging me for 3 months for the NFL services.

I called complaining and they miraculously found my notes from last year after I refused to back down on allowing them to charge me. They eventually removed the package. They also told me that after having their services for 1 year that my bill would only increase slightly. My bill has now tripled in cost. Lesson learned here is to not use this company if you don't want to be swindled because there are unethical people working for this company who only want to sign you up for the service. The people that I have encountered are nasty and then they want to try and threaten you with charging you a $200+ cancellation fee. They lie so if you are wanting to use them, get everything in writing and don't allow the services to come into your home without getting it in writing FIRST!

I signed up in April of this year after dumping Cox. DTV offered me a great package for around $50 a month plus free installation. The first month was fine - the DVR was a little slow, changing channels took a few seconds & the picture was kinda fuzzy, but whatever. Come May, my first bill is twice as high as I expected so I called them. Come to find out they signed me up for some sports package & a bunch of movie channels even though I didn't ask for them! I tell them to take them off immediately & fix my bill. They tried to talk me into keeping the sports package, actually using the argument that I have to know at least one MAN who'd enjoy watching it. I was like.... wow, really? After 10 minutes of arguing I finally got them to take it off but they told me I'd have to wait until the first 30 days are up to remove the movie channels.

I called again to get the movie channels removed once the 30 days were up, and the rep assured me she took them off. Lo & behold, I find out 2 months later when I get a HUGE bill that she didn't actually take them off. She just somehow set it so that I wouldn't be charged for them until a couple months later. Oh, and she put me on the wrong plan too. I asked for the $55 package & she had just randomly put me on the $90 package.

Oh, I called & raised some major heck. I got a nice lady who agreed to really take the channels off, credit me back the unauthorized charges, put me on the plan I wanted, and also helped me get my service moved to my new address. She offered me a "deal" of "only" $100 to move my service, which is down from the normal moving charge of $300. I had no choice but to take it, and she said that to help me out, she'd set it so the charges would go on my next bill. Whatever, fine. Just send the tech so we can get this over with.

The tech got there when I wasn't home, but my roommate told me the whole story. The tech couldn't speak English (like literally, my roommate tried talking to him but was met with a blank stare) and did an absolutely terrible job. He didn't screw the plate back onto the wall. He just left it & the cables hanging there, so when I got home I had to screw it back on myself. He didn't install the cabling properly & now I can't change the channel on my DVR if I'm recording something. Kinda defeats the whole purpose of having the DVR in the first place! Oh, and he actually shoved a length of unused cable INTO THE WALL instead of throwing it out. Seriously, I found it in there last night. Just shoved it in there instead of walking the 20 feet to the trash can. I don't even...

The last straw came yesterday when I logged into my account to pay my bill (I never do AutoPay because I don't trust anyone in this world besides my mother) and guess what I see? More unauthorized charges!!! The last rep I spoke to, the nice lady, hadn't actually made the changes to my plan that she swore up & down she did. I was still on the $90 plan & on top of that, she had added some "protection plan" without my knowledge or consent! I called & raised heck again, and got an apathetic rep who talked down to me and who I had to literally argue with to get the changes made to my account. "But don't you want to keep enjoying your premium channels ma'am?" NO! NOW PUT ME ON THE PLAN I'VE BEEN ASKING FOR FOR THE PAST 6 MONTHS!!!

She claims she made the changes but I don't believe her and I'm canceling this week. I have had it up to my eyeballs with this joke of a company. I am so mad I can't even see straight. The way they operate CANNOT be legal. You can't just make changes to peoples' accounts without their consent or knowledge & then demand they pay up! I know they're gonna try to charge me an ETF but I am simply not going to pay it. They messed with the wrong gal, and I am not paying them one more DIME. The card they have on file for me is tied to my old, empty bank account and there's no overdraft protection on it so any attempted charges won't go through. But I'm going to call the bank & have them close the account just to be safe.

For anyone else who's dealing with these THIEVES, I suggest replacing whatever credit card you have on file with them with a prepaid Visa. It only needs a few dollars on it to be accepted, and when they go to charge it they'll find themselves up poo creek without a paddle & you won't be out of hundreds of dollars. I'll be filing a formal complaint with the BBB and the FTC, and I suggest you all do the same. These con artists must be stopped!!!

When I pulled up the billing statement, I saw that all of my credits were not applied, so I called Customer Service. I was politely told that this is a known issue and that all of the affected customers will have the credit correctly applied to next month's statement. I pointed out that this is essentially forcing me to pay nearly 3 months of service in advance (I only pay ~$50 per month once all credits are applied), and that I did not agree to that. I may need that money for my own household expenses, and I want it refunded.

The first service rep indicated that this was not possible, so I requested to speak to a supervisor. After holding for a few minutes (5+), I was connected with Anna. Anna is a supervisor and was able to request an expedited (10 days instead of 30) refund to my card.

While I appreciate Anna's efforts and I completed my call satisfied, I am concerned by the potentially large number of customers who have just unwittingly let DirecTV take an interest-free loan from them and did not persist in getting their money back. This situation benefits the company by improving their cash flow at the end of the fiscal quarter and harms consumers by charging an unexpectedly high bill in one month with only the promise of future credit.

What if someone did not have the extra $100 in their account and this (or some other transaction) were to bounce, resulting in an overdraft charge?

I phoned within the first three months to notify them of the issue. After speaking with 7 people, I finally received someone willing to listen. The original phone call was pulled. They verified that I was correct. They applied a credit stating they would correct the billing. Two months later, the issue was back. Since then I have been given the runaround of them stating the phone call can no longer be pulled. I urge your corporation to review these complaints. At a very minimum, you are not clearly explaining to Customers exactly what to expect. In my case, I know I asked specific questions. These questions were answered with numbers that are completely different than the amount that is being subtracted from my account. I believe in paying my bills. However, I would like the bill that I signed up for, not the bill that you are sticking me with. This is theft by deception. I will seek a resolution and keep you guys updated on the results I receive.

A week later, $85.21 was taken out of my bank account by DirecTV. I called DirecTV to straighten out the error. I was also told it was another billing error, and my $85.21 would take up to 10 days to be refunded...still waiting! Do not do business with this company!!! They steal from their customers' bank accounts!!! This makes 3 strikes! I have filed a complaint with this company for stealing!

SO! We did the credit checks. We gave her our SSN's. I let her run my credit, it came up that I would need to pay $99 dep fee. We didn't like that so we ran my fiance credit, with his we could do the $1 hold with NO DEP! We gave her our debit card for that trans. So we decided to move forward she was telling me whatever the "sales" rep was supposed to do and advise me that she would transfer me to a bundle's sales rep to go over the deal and see if we qualify for more savings. She gave me my ACCT# and ORDER# and the SUPPORT#. OK... waiting on hold.

Now I am speaking with BILL. He asked me for my ACCT# and he could NOT pull it up under our INFO. He asked me for our ORDER#. He advised me both ACCT and ORDER# BELONGED TO TWO DIFFERENT PEOPLE! I was confused and getting frustrated. HE took down our name (both of us one by one). NO ACCT was under us. NONE! More upset I got. SO, because he could not help me, he then said "Hold on I can get someone to help you." Transfer me to the next dept. Now I am speaking with EDIANA: Explained my WHOLE situation. I am repeating my name our phone numbers and zip code. She could not pull up our information. I gave her the ACCT and ORDER# to her and she said the same thing. They both belong to two different people!! UGH! SO! She then advised me, "Maybe she gave you the wrong information. Sorry, but let's try redo the order." I said "ok" then no answer from her… and all of a sudden, another rep.

Now I am speaking with MALIKA. Again, I EXPLAINED about everything that happened to me. Gave her the info then decided let's try it again. Since ALL of them completely lost my acct and order.. (We also set up the installation date the first time. Apparently SONYA is sending that to a different address!!) So, MALIKA goes through everything with me, THEN advised me the TV with DirecTV would be separate, then the internet and phone. That would be through CENTURYLINK. More upset I got because SONYA advised me I can BUNDLE ALL 3 and gave me a price!! So I was asking MALIKA several questions about having 2 bills, and about if we will have a deposit and questions about the service itself.

Apparently, she sounded frustrated answering my questions and started yelling at me while answering my questions!! So I was just repeating what she was telling me so (I HAVE A COMPLETE UNDERSTANDING WHAT IS GOING ON SO I DON'T GET SCREWED UP AGAIN LIKE THE FIRST TIME) and I was not yelling or complaining. I just wanted to make sure everything was going to be okay and they can look back at this call. I HOPE they do because SHE HUNG UP ON ME!.. AS a customer I have the right to ask questions before getting the services.

I was FURIOUS after she hung up on me. SO! I called back to request for a supervisor. Spoke with rep name JASMINE. She gave me the "RUNAROUND" asking me for my information to look up my ACCT. I advise her again and again and again that I apparently don't have an account. I just want to get the Corp number for DirecTV and address. She then asks me for my information... then started looking for an ACCT. UGH OMG!!! Then all of sudden I am transferred to another ** dept. That was it... I was DONE!

Spoke to a guy name FRANK. He was the only nicest person. I just told him I need the info to corp and I was done explaining my situation. He gave me the address and phone number, and told me sorry about that. We have really good customer service, have a good night. SO that was my very, very, very first time experience with DirecTV and it was a horrible nightmare :(. All I know is they better not charge our debit card for ANYTHING because I will do my very best to see them in court. ESP if they are really truly saying their CALLS ARE RECORDED. YES! Please pull each and every single one up. I would have that as proof in court!! NEVER AGAIN!!

I asked to speak to a supervisor and explained to her that I had paperless billing, auto pay, etc., and did not read my bill every month, as I had trusted them to behave professionally and had a certain amount of trust in the company, but that I did not want this package. Long story short, she told me that I was out of luck, it was MY fault for not reading the bill and cancelling by the deadline. I told her that this seemed to be a sneaky practice. Why didn't they offer the package and let ME decide whether or not to accept or decline, instead of making it "automatic". Needless to say, I got no remedy and cancelled service a few days later, after I had Cox Cable installed, at which point, DirecTV offered to give me $30 a month discount if I didn't cancel. They would still be getting $10 a month extra out of me. No, after the shoddy customer service and sneaky dishonest business practice, I stuck with the cancellation. I will not do business with them again.

DirecTV said they sent me an email, which I never received. They told me I couldn't cancel my 2-year contract without paying a fee but they could change my contract, at any time, by just saying they sent me an email and that I couldn't do anything about it. Also, my TV service goes out during any kind of weather, even a light rain. I DO NOT RECOMMEND ANYONE SIGN UP FOR DIRECTV. I will be going back to Xfinity. DIRECTV IS A CORRUPT, DISHONEST Organization. If I see DirecTV Agents in stores, trying to rope people in like I was, I will try to warn them to NOT sign.

Three days later, the DirecTV technician arrived and installed the satellite and the boxes. About a week later, I got a statement, not a bill, showing that I am having "ULTIMATE" package. So where did it come from? I didn't order ULTIMATE, I ordered "Choice". As promised, my internet modem should arrive within 3 days after the TV installation. Four days later, I called AT&T to ask about my modem. They transferred me through different departments and they made me call several times until I got the answer, "Sorry, the internet is not available at your address!" What the heck was wrong with them?

Finally, I got the wrong TV package with higher price without the internet. I called them again to ask if it would affect my bill if I upgrade or downgrade. Somehow the rep upgraded my package without my consent. I called them again to bring it back to what it was. Then I was told that my account was in maintenance process so I couldn't change and I had to call back again. I called again and I was told that I cannot downgrade the package, otherwise I would lose all the discounts and rebates and my bill will go up. I asked the rep to cancel the service and she said that I would be charged $480 for cancellation fee because it's still in the 2-year contract. This is really a ripoff!!!!

When did I sign the contract in the first place? Who made the mistake? What was the product I ordered? How many corporate out there trying to steal money from people? They are good at setting a trap. Soon enough, I will cancel the service without paying a dime!

My next place, the same happened. I had to call different times to get someone who knew what they were doing. When I arrived back home after traveling in my camper for three months, I called to have my service suspended until I left home again. I received a bill for five months with a credit to my account for $53.00. I received another bill in the end of September for $56.00 and I cannot get my local channels at home. I have tried to get a technician to help me get my locals at home and was told it is not possible unless I upgrade and pay another $10.00 per month. If I terminate my contract it will cost me $400.00. I cannot watch DirecTV so why should I pay.

After a promotional offer expired, our bill went up to $81.97/month. We had the Choice Package and after a year, they add the regular price. We called up C/S and asked if they could give us a better offer. $5.00 was the best they could do. Really? After being a loyal customer for all those years? So, we terminated our service and then we were informed by next bill that we would have to pay the $340 cancellation fee. I tried to explain the situation, and understand that customer reps are only doing their jobs. Since we only had ten days of usage. I sent them a check for what we used, $23.33. I refuse to pay the cancellation fee, so of course they will try to extort the money from our credit card (which I had already cancelled). I knew the practice of the company getting their $ by whatever means.

I, like so many of you, am fed up with all the B/S fees these companies charge. They charge for the receivers, service, and whatever they can. Then when you become dissatisfied with their service, they sock it to you with the cancellation fee. I am starting a petition on Change.org and would like to get as many signatures as possible to stop these leeches from sucking us consumers dry! I have been in contact with my State Representative in AZ and I actually received a response. I am signing a consent form and also sending a detailed letter about how the consumers are getting ripped off. REMEMBER, CHANGE STARTS WITH YOU!

My girlfriend just ordered service as a new customer. She had a promotional code from my fiance to get a free $100 Visa gift to sign up. Sat on the phone with customer service for 45 mins canceling the initial order done online and redoing everything so she could get that gift card. A week later, no information sent to her like the representative said there would be, she calls up and is told there is no Visa gift card associated with her account. Apparently because after giving all information for gift card, she asked about the Refer a Friend program and used our account number to get $10 off her bill for 10 months, it negated the Visa Gift card. The customer service rep told her that she was eligible for both, told her after doing both that she was going to get the money off her bill and after installation receive an email or letter that she would have to fill out and send back to DirecTV and in 5-7 business days, her $100 visa gift card would arrive in the mail.

The rep should have said, "No, ma'am, if you want the Refer a Friend, you will lose your gift card eligibility." These representatives will say anything just to get a sale and can't care less what the person who is actually face to face with customer has to deal with. Disgusting is what it is. These representatives should be charged with false advertisement and lying to get a customer to sign a contract with the company. I will be sending a letter such as this to DirecTV myself. I'm so sick for my fiance who busts his ** for this company getting hit with charges out of his paycheck because some stupid rep behind a desk lied to the customer. That's right, folks, when you call and complain because the tech didn't do what the rep told you they would, they take money out of the tech's paycheck, not the rep who lied to you but the technician who did everything right the way he was supposed to. Thousands of dollars over the years have come out of his damn hard-earned money because of these ignorant people behind a phone and computer screen.

Now that the service is actually cancelled, I called to make sure the "boxes" to return their equipment had been shipped. This is because the ONLY additional funds that I could owe (according to the 1st customer rep) would be if I did not return the equipment in the appropriate time (21 days - at least that is what that rep says). Now that the service has been cancelled for 1 week - and I have not received any "boxes" for returns I call again and get a different account rep. This one says that I owe additional funds and that the boxes have shipped (but she could not provide any tracking numbers to confirm this). This company should be investigated for fraud and closed down by the federal govt.

So why are the NFL & DirecTV allowed to create a monopoly and force a consumer to purchase something? At least give the consumer, if they want to change carriers, the ability to have more than one choice in order to view all football games which this deal between DirecTV & the NFL doesn't allow. At least if I want to switch carriers I can make an informed & fair choice. Maybe I want to go from my current carrier to Verizon or Dish Network. But I can't b/c again this monopoly between the two does not allow me, the consumer, to do that. It forces me to choose DirecTV.

I would like for all cable carriers, not just DirecTV to be able to carry NFL all game packages. I shouldn't be forced to switch cable carriers to one in specific in order to watch more than just my local area football teams. It is wrong and the two have created a monopoly that in my opinion works against and hinders the consumer's ability to choose & purchase freely. This monopoly needs to be stopped and the NFL needs to allow all cable & satellite carriers to offer their customers NFL viewing packages. I can't believe that this sort of deal was even able to happen in the first place! Please make it right.

The pamphlet they provided me did not state that I needed an HD receiver to get the NASA channel. They refused to explain why they falsely advertised that I was receiving the NASA channel when I was not. In order to get the NASA channel, I had to upgrade to an HD receiver, pay more and commit to a new 2-year agreement. I was so unhappy I contacted the Better Business Bureau. They did nothing. The Oklahoma AG has done nothing as well. Basically, DirecTV can lie and lie and lie and get away with it. This is unlawful. If you review the pamphlet I was provided, it clearly states NASA comes only in Standard Definition and does not need an HD receiver. Their equipment is crappy old and they are making a mint off the public by lying to us.

Well we thought that was a problem that's nothing to compared to what we have recently experienced with so called "best offer ever" with DirecTV! I'm so disappointed we have only had this service for a month & and just started going through some of our channels and weren't getting the majority of the ones we ordered in the ultimate package. So we called in to a rep and asked for help why we weren't getting the channels we ordered. This guy answered and told us we ordered the choice package which is not what we ordered and we could pay extra for those channels if we wanted to receive those. We explained to him this and says "he doesn't know what the problem was", so we asked for a manager who thought everything was so funny. So professional for a manager right?

Neither time we called no one apologized or offered to help us. I think this company is a joke, a ripoff and misleading ads also liar reps & the rudest managers I have ever seen. Bet she doesn't note that on the account like our package that disappeared off the notes as well! On top of this our first bill was 85 dollars but we are getting the choice package but paying the full price of the ultimate package we ordered. I don't refer anyone to this company. They are a fraud company and maybe consider calling ABC on your side and reporting higher up the rank. Because I will get what I am paying for. Good luck everyone. I am def. switching companies back to my cheaper local cable company where I got all these channels. I was fooled. And now it's a joke to all of these people.

DirecTV commonly makes promises they don't keep and the customer service is HORRIBLE! If you can get a different provider, DO IT!

In June 2013, my Discover credit card was charged $164.90. I called DirecTV, who then took my credit card off the account but said they could not refund the $164.90 that had already been charged to my card. I then contacted my credit card company to dispute the charge, who also was unsuccessful at recovering the $164.90. I made an honest attempt to remove my credit card from this account in November 2012. There was no way I could have known the service was not cancelled and that my credit card would be charged again because DirecTV would not speak to me in November 2012 due to the account being in my ex-husband's name. However, they spoke with me in June 2013 and had my credit card taken off the account, so I know they could have taken my credit card off the account in November 2012. Again, I made an honest attempt to have my card taken off the account in November 2012 but DirecTV says they cannot refund the charge to my card in June 2013 because I authorized the initial set up of auto pay to my card even though I tried to have my card taken off the account in November 2012!

I thought it was unreasonable, so I called back again that week and inquired again why it would take so long. Finally, 09/06/2013 came and went with no call or service technician visit. I called again on the 9th of September, upset that no service yet was provided, and that I had been billed on my account automatically. I was at that time credited and I was so upset I cancelled service because they told me they wouldn't have a technician out till 09/22/2013. So I cancelled my service. After calming down, I called DirecTV again and re-instated my account and got another appointment for the 22nd in the afternoon.

Next day, I got an email stating my appointment was for same day in the AM, so I called because I work that day and needed my appointment for the afternoon. Now they changed it to 09/25/2013, but what is worse is they re-billed my account and took out the credit they originally owed me for pretty much no service for August. I can't believe service is that far out. I could see if I lived in the middle of nowhere, but I live in North Hollywood California. Really.... is that the best customer service DirecTV can provide? Have you had any other complaints?

To top everything, they said all the movies were free for the first 3 months and they are charging us for that by automatically deducting from our account. They also charge us for a insurance equipment that we never requested, and they never gave us our $200 gift card promised. When I called to ask for a credit, we encountered a very rude manager that kept talking over me on the phone not letting me speak and kept interrupting, and giving all kinds of nonsense excuses for the charges. So for those of you out there who might get tempted by the false prices of DirecTV, I just want you to know they are the worst company. They do not appreciate their customers so do not change. This company is not worth it. It will bring you more headaches.

I cancelled all my plans for the day of the install and began waiting around the house for 5 hours, because someone over the age of 18 had to be at the home. 7:15 pm came around and no one showed up. I called in to DirecTV using the 800 number customer service line. The customer representative told me that somehow there had been an error and the appointment was never confirmed and somehow got cancelled. I told them that I did not cancel it, but since it was after 7 pm, there was nothing left to do for this particular day. I was then told that the next available install day was 3 weeks out.

I expressed my frustration and told them this was not acceptable since I had already been promised a date and ended up waiting around for 5 hours and no one showed up. I was told there was nothing that could be done. I requested to speak with a supervisor, who was also not helpful at all and didn't seem to care that they had made a mistake. He did however comp me an extra 3 months of HBO, Showtime and Cinemax that I did not want in the first place. The supervisor then told me that he would file a claim ticket to the install department indicating what had happened. He said that by filing the claim, it would speed up my install date and would put me towards the top of the list. He said that I should expect a call within 24-72 hours.

I waited the full 72 hours and was never contacted. I called in again and a customer service representative told me the same thing. However he indicated that he would file a second claim (since I had threatened to cancel service) to speed up the install date. He told me that it would take an additional 24-72 hours, but since I filed 2 claims, it would speed me up faster and they would understand how inconvenienced I was. I waited 1 full week with no call. I finally called yesterday to cancel and the representative told me that I was told the wrong information and would only receive a call within 24-72 hours IF an opening was available in my area due to a cancellation.

After expressing my frustration I told her to cancel my installation appointment. She tried telling me how great of a deal I was getting and how wonderful the package/deal I was getting and if I cancelled, I couldn't receive these incentives in the future. I told her, "What's the point of you telling me how great of a package I am receiving if I can't use it?" Needless to say, I cancelled my order, went back to the local cable provider. It's more expensive but at least I know what I am getting! I will never order DirecTV in the future, and I would highly NOT recommend them. Their customer service is deplorable!

So I've just had enough, they've been painful to work with. I guess I'll pay my $260.00 early withdrawal fee now and be happy about it because I just want this company out of my hair. I would be very, very skeptical in ever doing business with this company again and want to get the word out so that others don't have to go through the same thing I did. Good luck!

Last week, we called DirecTV to see if they had any promotions... maybe save a few dollars. The rep indicated he could eliminate a few non-essential channels and if we didn't like the changes, we could switch back within a two week "grace" period. We even went so far as to reassure ourselves that our DNS programming would be safe! This morning (9/11), a service we have had and enjoyed since we started with Direct (as I said, over 20+ years) was abruptly discontinued. The service I'm speaking of is the DNS service (distant network service) which provided us with eastern and western feeds of the 4 major networks. I certainly understand the FCC regulations regarding this although I do NOT have OTA (over the air) service for CBS, NBC, ABC and FOX.

I've called them several times today and I've been met with nothing but a stone wall..... I would have never, I mean never jeopardized this service to save a few dollars! They tell me now that I can't even apply for a waiver since they now offer local channels. I asked them to pull the tape recorded conversation we had with the original rep..... NOPE... can't do that! I'm at my wit's end. I've stuck through thick and thin with them. They talk about LOYALTY in their ads yet they have NO integrity at all.

I've filed a complaint with the FCC stating deceptive business practices but I don't see much coming of that. I'm certainly checking my options now with Dish and their third party agreement with Mydistantnetworks.com who offers DNS service at home and with RVs. One disgusted DirecTV customer!!!!

When I called to cancel, I explained why, exactly what I just wrote above. They asked whether they could do anything to keep me and I said, give me a $200 Visa card, but they said they didn't have that option. So I cancelled. Within the hour, I received a call from someone with DirecTV asking me why I cancelled. I said I provided that information when I cancelled -- couldn't they see it in my file? The individual admitted that it was there. After that, DirecTV harassed me for the next few calls, calling repeatedly but never offering anything close to a $200 Visa card, just more channels like HBO.

Finally, the calls stopped. About a month later, after I returned my receiver stations, I received a bill for $57.36. I called to ask why. I was told I had never paid some pay-per-view charges dating all the way back to 2009! Really? You didn't bill me at the time? I feel certain I paid for them then, as I remembered two of the three charges they said I owed. One was something my son ordered that I didn't know about, but even so, I can't imagine the company wouldn't bill the next month after a pay-per-view was ordered. They said if I could produce the bills, they would consider removing the charges. OR I could renew my service and they would cancel the charges. Well, guess what? Since my account was closed, I had no way to access the previous online bills.

Basically, DirecTV punished me for cancelling their service by stealing $57. When I didn't pay it, they sent it to a collection agency. Even the collection agency said I could renew DirecTV in the future, since I had paid the bill. Ha! It will be a cold day in hell. And, by the way, AT&T Uverse is great!

When I called that company, after the installation was done and asked for the bundle, they informed me they had not worked with Direct TV for years. When I moved into our current home, I had tried that phone company and they did not work with Direct at that time. The salesman had told me they now bundle with Direct - no (1st untruth). He told me an incorrect quote (the one I signed to). He said he needed a credit card "Only to check my finances". There would be no charges to it – wrong. My card was charged for the first month of service the next day. I was put on automatic billing. It will cost me 10 dollars a month more if I don't do it that way. I was never informed of that on sign-up. The Salesman said I would receive a bill in the mail in 2 weeks - wrong. I have to change my phone number because the company I had won't port my number. The salesman said getting my number would be no problem.

When I called Direct TV customer service, I gave my complaints to a woman that apologized for the inconvenience and said I would receive a $100 credit to be taken out 10 dollars a month. After seeing my on-line bill, I called customer service last night and talked to a supervisor. There was no mention in my file of the credit. I won't be getting that. He told me my service was tied into the paperless billing. The price would go up if I cancelled it. I was feeling pretty horrible about this. I found this site and realized that I am not the only one out here that this has happened to. I guess that my dissatisfaction with my old cable company made me look for a better company. DirecTV makes my old company look angelic. Thanks for reading this. It probably will not help the situation, but now I know I am not the only one out there.

My credit union did not even allow us to use the card, but pushed not one, but two unauthorized payments through our account. I just had a chance to look at our account on 9/4 and called them immediately. They had no solid answers for their charges except for the equipment which we had sent off to them in their own boxes. Then, they reluctantly lied and said it was also an early termination fee. I said, "You're kidding! We've had this account for five years since July 2008.” After hemming the DirecTV lady up, she hung up in my face. My husband called them 9/4/3 in the evening and said he brought the man to tears after he explained what they had done. The DirecTV man told him to just cancel the transaction.

Then, the next day, 9/5/3, I called the credit union. The investigator's first words out of her foul mouth were that she doubts they can do anything since they many of those cases all the time and they are due to early termination fees. I already know this woman is not on my side and probably is the one who pushed the illegal payments through our account. She finally tells me that she has been with DirecTV for over 20 years. Okay. This would be her doubly prejudice because due to the sound of her voice, she is no sister. Thank you. I asked her for her manager of which she did not refer me. She talked fast and before long we were on a three-way call to a DirecTV personnel with a foreign accent. You know the ones.

On the phone together 9/5/3, the DirecTV personnel outright lies about a memo stating that we started a 5 year service over May of 2013 because my daughter and I had to hook up her new TV. Not a new service, she received a new TV and we already had the equipment in the plan; therefore, it was mailed to us and we were told to put it together. That Credit Union lady had told me that DirecTV would have to backup what they say. The DirecTV foreign speaking lady told us she would send me an email for installation May 2013, but twice or more I asked her, but she said she was sending it, but she was lying through her teeth.

She sent a generic email, but never sent the email stating we had new service May 2013. I asked her about it in the presence of the credit union woman. The credit union woman acted as if she was deaf calling me back saying that there was no way I can win, that I would have to prove this, that, and the other, just crap, lies and more crap. She said I would have to prove all my payments, etc. etc. basically treating me like the criminal. And I told her that. I asked why wasn't she cracking down on the culprits. Why would she when she is a satisfied customer who probably has someone she knows working there. For all I know, this credit union might even be a partner with DirecTV.

These people don't care about your service of 5, 10, 20 years - they just care about money. They measure people by money. They measure worth by money. They don't think we deserve anything, so they take and take without remorse. They celebrate our struggles. They are full of greed, selfishness, and pride. DirecTV took the liberty of charging us unaccounted for fees and our precious credit union of 15 or more years backed them up by sending their unlawful charges through our account on an expired credit card that they did not even allow us to use when it expired. What kind of integrity is there in these inhumane humans? Apparently the Attorney General's Office final judgment is being ignored by DirecTV:

"Austin, TX - December 16, 2010 – The office of Texas Attorney General Greg Abbott announced today that a final resolution was agreed upon with regards to the lengthy national investigation into DIRECTV, a national provider of satellite television services. As a result of the final judgment, consumers across the country who filed a complaint can expect to be paid restitution. In addition, the company has been ordered to follow a list of new consumer protection requirements. According to the settlement, the California-based company is required to pay restitution to eligible DIRECTV customers and $13.5 million to several states.

In Texas, DIRECTV must pay restitution to all customers who file service and contract complaints with the Attorney General’s Office between Jan. 1, 2007, and June 9, 2011. If DIRECTV’s proposed remedy does not satisfy the aggrieved customer, the company must inform the customer that a claims administrator is available to mediate the disagreement – and provide the customer with a mediation enrollment form. Hundreds of consumers in Central Texas have filed complaints with BBB about DIRECTV in the past year. The complaints filed with BBB generally allege problems relating to contract terms, billing disputes, advertised offers and discrepancies concerning prepaid programming."

They lady I spoke with today was hateful and wouldn't transfer me to anyone else. She said her phone wouldn't transfer calls and if I wanted to speak to somebody else to hang up and call back (this was after being on hold for 20 minutes to begin with!). I'm apparently not the only person this is happening to/has happened to. I can't even stand to talk to them anymore. They make my blood boil!

Today, I received an email from DirecTV wanting me to "come back" with my business... with a reminder I still had a balance owed! A few weeks back, I was receiving almost daily phone calls and/or emails wanting us to return to DirecTV. With the last call, I explained my concerns about this bill and asked that they not solicit my business again. I plan to file a complaint with the Better Business Bureau as well as the State Attorney General's office. All of this over less than $13 you say? The point is that imagine this happening if even 500,000 people canceled and they received a $13 bill and paid it for a service they did not use. My complaint is to warn future customers and current customers about this unethical practice. I am always happy to pay for a service.... when I actually use it! Beware!

The box was delivered to a neighbor's home and they were kind enough to bring it to my doorstep. Upon receiving the bill I am being charged $460 for an early cancellation fee for services that never worked upon installation! I have contacted DirecTV numerous times and they refuse to reverse the early termination fee stating that it is valid. As of today, it has been only one month since this ordeal began and I would like to know why I am being charged a cancellation fee for services that never worked? I was told that the only way the fee could be reversed is if I reinstate the service!

Why would I want to do that? All this company has given me is a headache and I refuse to be bullied into reinstating service with a company that I despise. According to the bill my credit/debit card that is on file will be charged! I am trying to avoid this and I need any assistance that you can off with this matter! PLEASE HELP!

I told the representative that I feel I was told I would get what I request which I did not and that I was mislead to make a sale. She responded "YES ma'am, and I'm so sorry! You were also told wrong that after 12mos your bill will increase 35.00 more a month. You were not locked in for 2 yrs." So now I have less service and paying twice as much. I feel I'm not the only person Direct has done this to and feel something needs to be done. Also the account is in my name but I didn't sign the contract. Another person at the residence signed it but now I'm paying for their misleading offers!!!

I want the potential customer to be aware that what a salesman tells you is not what the bill will be. This includes length of service and cost. There is the potential of when you call in that a salesman will add a charge to your bill for them providing customer service to you, and that what DirecTV says on the air of certain things for a year is not so. They will increase your bill at any time without notice or length of the service that they say they will.

Bank of America agreed to block them and they found a way through anyhow. Fortunately, Bank of America reversed the charges and is diligently blocking them, but I continue to receive bills from DirecTV. I want them to leave me alone. I never agreed to a contract and I do not want this affecting my credit. It is illegal to lock someone into a contract without their permission. They need to provide proof of this agreement and stop illegally trying to debit my bank account or I am going to sue.

Well I received a letter in the mail with just the signed installation and they make it look like I agreed to the terms. I called to find out why they did not listen to the tape recording and they sent me to customer service out of the country who told me they could not locate the recording. I told them that I was not satisfied with that answer and they directed me to write a dispute on their website.

I asked why I could not talk to a live person to get this resolved as I had been a customer since 2001. I was told that this was their protocol. I then find out that my call was sent out of the country when I asked what state I was talking to. DirecTV is a total rip off and I do not believe they lost the recording. BEWARE!!!! Do not believe them when they say you’re not signing a contract when a service is changed or upgraded, no matter how many times you ask.

Now they're saying that I have to take down all the hardware they installed on my previous apartment's balcony. I am travelling for work and have no tools with me. I get on with a manager and he just keeps talking over me and getting very rude with me, even though I'M the one who’s upset and is the customer and HE starts taking a nasty tone with me. REALLY? MANAGEMENT? All he's trained to do is to keep reiterating the same stupid policies and standard statements over and over.

Everything is on me. Everything is my problem. We are a multi-billion dollar company and could care less about you or your business. DIRECTV the new gangster of TV service. I just keep getting angry the more I write. I have more complaints but don't think my blood pressure can take it. DIRECTV, YOU JUST LOST A CUSTOMER WHO’S BEEN WITH YOU FOR ALMOST 10 YEARS ON PRINCIPLE ALONE. Get more installation technicians and improve your customer service and make some cuts in management.

When I got a bill from DirecTV, I immediately called them. They said they would credit me, but they didn't. When I called them again they stated that I would have had to call them when I cancelled. Now the bill is in the hands of a collection agency and DirecTV says they can't do anything...in other words, it's out of their hands...how convenient. My question is, why can’t I connect a bundle without having to speak with DirecTV, but when I cancel service, I have to call them?

Obviously, Verizon has to send them some information when they connect me, saying..."Hey, this guy wants DirecTV - here's his address and account number." How hard would it be to send another notice saying, "Disconnect this account”??? That's against Federal Regulations, they say...but it's not against Federal Regulations to connect me without my direct approval. Well, the collection agency will never see a dime and DirecTV will never get my service again.

So I am going back to Comcast and there is a reason why Comcast is a little more expensive. Because it is worth it and they value you as a customer. I am going to pay a month of any of my friends' cable bill if they have DirecTV and will cancel with them and go to any other company. I worked in customer service for years and you don't treat your customers like DirecTV treats theirs. I also had my satellite dish get slightly moved in a storm and it took over 3 weeks for them to send a repair guy. Then they charged me about 200 dollars which I should have switched then but the tech was such a helpful nice guy. Sad they don't value their customers because I would value them if they did me.

I just felt like it was a bait and switch. They absolutely didn't tell me about that aspect of it until I had already paid my money. And they never asked for that before!

If you are thinking about "breaching the contract" (which, by the way is verbal and they assume that you have read and understand all the terms of this long contract provided on their website), make sure you cancel your debit/credit cards because you will short a large sum of money and more likely than not, will not be happy with them. They will blame everything on the consumer (at least until you threaten a lawsuit) because they don't want to assume responsibility for the actions of their employees or contractors.

After contacting customer service and given the "I apologize... blah, blah, blah" they do nothing to attempt to appease the customer. I mean, after all, they can no longer get money out of you so why should they care. However, I spoke with Emily, Tammy, and lastly, Rachel (supervisor) at Office of President and Rachel credited my account the early termination fee and stated that the other fee of 45.00 would be credited upon receipt of the receiver. Let's just say, although I have a -5.00 balance in my checking account, I am glad to be DONE with them. I will never open an account with them again. I have since ordered service with AT&T U-verse and I am satisfied thus far.

DirecTV is a group of teflon individuals who hold no blame, but merely find every excuse why the consumer should absorb all of their fees, unprofessionalism, and unethical practices. One day soon, AT&T and/or Dish will be the new requested cable service provider and DirecTV will wish they hired better CSR and treated the old customers with respect.

When I called and requested a copy of my "contract" I was told that a copy of the "verbal contract" was not available because it was made verbally. However, in order to receive a copy, I would need to contact the headquarters requesting the same. Huh? How is a verbal contract in writing if I indeed never signed it? Oh, you mean, the statement that "do you wish to renew your services with DirecTV" is the "verbal contract?" So with a yes, you have ascertained that you have read all the terms of their "contract" (which has been revised several times). I guess consumers need to have an ample amount of time on their hands in order to thumb through and nick pick every word written with DirecTV.

About a year later, a device called The Genie was offered by DirecTV. I called them and asked if I could come back. They told me I could if I would pay $1000.00 for equipment etc. They explained because I opted out of my contract, which I did understand, I could come back. Now at least once a month I get mailers stating, "We miss you. We want you back". I keep getting them. I called and talked to customer service and I was told I didn't qualify because I quit early. I asked them about the mailers and again was told I didn't qualify. I got another mailer a few days back so I called again. Now they say they will investigate. I am getting the runaround. They have no idea what is happening. I wrote an e-mail to Ellen Fillpiak thinking I would get some kind of an answer. Nothing. Either let me back, which I would stay because it should work, or stop sending me which ends up to be JUNK MAIL. I hope this helps my situation and I believe others have the same problem. Get your stuff together, DIRECTV.

1) They offered me a 3 month free promotional package. I called them a week prior the end of the promotion to cancel. They told me they were going to keep it on until the due date and then cancel but never did and then charged for it. I told them to fix the bill but they REFUSED and still took $ out of my account (over 100$). Tried to credit my next bill but they didn't do it fully for the amount I paid extra.

2) I asked them if I could receive paper bills as well as emails. They said okay and sent me the paper bill....but also charged me an extra 10$ on my bill without telling me that it was extra. Again refused to refund that.

3) They charged me with a late fee even though I have direct payments set up. When I called them to ask what was going on they said that I removed the automatic payments on my account. I never even got to set up an account with them because their web site wouldn't work and to confirm, a supervisor told me that I didn't have an account and they didn't know how the automatic payments got removed. Still took the fee out of my account and didn't credit me back.

4) In July (last month) they charged me 58.65$ and told me they were going to credit it back to me but charged me the same amount this month. I was fed up after having to call them every month for the past 8 months and they had the audacity to tell me that I didn't have anymore credits to lower my bill. I told them that I didn't need credits or discounts because I have a contract that says I'd be paying 44.51$ for the 1st year. Here's the kick: They confirmed that my contract says that and my bill shouldn't be higher in price until December but it seemed to be increasing for a long time though they couldn't do anything to fix it and I had to pay 58.65$ until December when my bill would be higher!!!!

I was livid and I asked them, "So you're telling me that you won't be following the contract and I have to sit here and smile while you guys STEAL money out of my account?" And they answered "Basically yes!"

Unbelievable!!!! And they record all their conversations! I asked to cancel my service because I can't afford to have a business with thieves (and I think it's a pretty legit reason) and they told me that there was going to be a $300 cancellation fee which, if they couldn't respect the contract they gave me, I don't see why I should. They STOLE enough money out of my account, wasted my time, my phone calls and my patience for sure!

So personal suggestion: Don't ever get any service from DirecTV because you will highly regret it. I wouldn't suggest it to my worst enemy. I'd rather have no TV for life!

They then turned around and billed my credit card account without notification or permission. Lousy service and even worse customer service. They should have billed us 6 years ago so I could have dealt with it then. After all the money I paid them without service, they should have taken this small amount off the account. Don't use them - awful service, awful customer service.

Now after 2 years, we were trying to have Comcast installed and they said that DirecTV had out a lien on me from getting any other services from other cable/satellite providers. We called and the rep told us that the bill was $458 and part of that contained a fee for unreturned equipment. I immediately sent them an email and they acknowledge receiving the equipment and now that fee is not for the equipment. I asked them for a printout of my bill that they say I owe and they won't.

I sent an email to the Better Business Bureau and DirecTV now has said they want to try to handle this without their involvement. I told them if I didn't get a printout of the final bill in 10 days, I would go to a lawyer. They said since I went to a lawyer, I now have to talk to their legal department. I am getting the runaround and all I'm trying to do is get service from Comcast XFinity. Comcast has said there is no problem getting their service but this bill has to be cleared up first. I refuse to pay for something I returned to them and am tired of getting different stories out of them. Hopefully the BBB can take care of this.

Then after complaining and complaining I reached a supervisor that promised me I could have them as promised, he transferred me over to the promotion dept that told me I was not allowed any equipment at all unless I purchased it at a fee of over $400.00. Basically I am not worthy of their service!!! I have spent hours on the phone with more people and not one could answer my question of why I was promised something and now being told I cannot have it. Gee, talk about dancing around the question.... then it was lie after lie after lie. FRAUD, FRAUD, FRAUD! I never use that word lightly but after paying a deposit to even get my account started, always pay my bill then to get the run around like I have....... really making other companies and their customer service look good!!!

Today (5th call) - I'm ready! Found $200 rebate card at Costco.com. For 2 year commitment - Entertainment Pkg. (a good pkg) is $29.99 less $5 ($24.99), boxes are $6 ea., first box free for first year. As per sales rep, Ent. Pkg. w/ 3 standard boxes: 1st year bill: $36.99 mo. (+ state tax); 2nd year: $66.99 + tax for 2 boxes (huh?). To avoid big hike she can "upgrade to Family Pkg. for $5 more ($29.99). It has 62 more channels." Rebate card is based on approval. [WHAT? So she may not get it??] I'm about boiling by now. Then comes the credit check. I asked "what is the threshold for good credit?" Her, "No one is refused service." Me, "So why the credit check?" Her, "to determine if she gets the $200 card." Me, "this sounds like another way to not give what you're offering." Her, "No one is refused service ..."

I sensed some **, so I recorded the rest of the call. Later I read back to her the terms that she told me: price, pkg., boxes, etc. and "upgrade to family". Yes, yes, yes, she said. For peace of mind, I called Cablevision to see if they could just give one extra channel with the basic. Nope. But he did tell me that DTV Family pkg. is a downgrade, not an upgrade. So I checked, sure enough, he's right. I listened to my recording - twice. She lied to me, then confirmed what I read back to her. Here's how the first four calls went:

1st call - pricing & package information wasn't very clear so I called another day. (I scheduled Cable, but closest channel lineup is more - $74.99, so I cancelled.) 2nd call - I got different pricing and terms. HD boxes. Same unclear specifics. 3rd call - yet another pricing and equipment. She tried to sell me the 'protection plan' in case the remote ends up in the toilet. She never did answer how much a remote is but the 'plan' is $7.99 month. "If you have kids, you gotta have it!" 4th call - lower price, standard boxes, must "qualify" for $5 reduction. Price is still not what they advertise. (New remote is $25. Service plan $95.88. They're fast talkers, but not that fast.) She insisted they do a credit check, I declined. Service is for my daughter. Then wants to look up MY address - NO. But they 'scramble all info' so no one can hack it. NO. NO. NO. Told her "I'm going to hang up if you don't stop." (Do they get credit for doing a credit check?)

I am so mad I could advertise for Cablevision for free, and I'm not very fond of them either. However, I did decide to keep my own service with Cable, "so there DirecTV!"

Customer satisfaction is a thing of the past. Corporate greed is the current trend, and you're laughing all the way to the bank, aren't you? I know you're not. You're just another pawn in the corporate structure, who has to make a living like the rest of us. You're probably instructed to dump this as fast as possible, or you won't receive a bonus or be penalized if you allow it to go up the chain where it might actually upset someone sitting on their butt making the big bucks. Well you've snagged me for 23 months, or $460.00 for absolutely nothing. That's what will be passed on to my family friends and anyone who searches the internet for DirecTV satisfaction or service (red over the 1000 limit).

Additional dollars have me at more for 4 TVs then I was paying for 5 with Comcast. Got on my roof this past weekend to work on something to find my new gutter all scratched up where the dish was installed. Wasting time still addressing billing...as charges mysteriously continue to appear. Keep getting the 'out of the book' excuses for all this. DIRECTV is a joke and a costly mistake. Search online and you will see that MANY have been lied to and ripped off!!!!!!!

Well this sent up a bunch of red flags. First why do they say it is a FREE UPGRADE but charge you for it. Second why was I lied to by telling me I was getting them boxes at no charge and then me not receiving them? Now I am told I cannot cancel the install because it has to be done 24 hours before the time of install. Do not know what is going on but I do know one thing, I will not be getting their service and when the guy comes here tomorrow I will tell him if I am not getting all of what I was told in the beginning, he is not installing anything.

THUS, treat your customers with respect, follow through with what your company says it will do (i.e., return calls, make notes on account, adjustments, etc. etc).... or JUST CLOSE YOUR DOORS and take your money and go. Have you noticed the power Corporate America thinks they have over us? They make threats and expect us to remain like small puppets laying in a corner as they have just cut our strings. I anxiously await the day when our society collapses and we see these people (those associated to us typing complaints such as this) on the streets asking where it all went wrong and probably for a hand out. Though I would be justified to kick them in the shin, it would be more painful for them and even more exciting for me... to invite them in and verbally accost them as they did me in my time of need while trying to get my DirecTV account taken care of/give me what you promised me for being a loyal customer.

Seriously, it is time for WE THE PEOPLE to take BACK the USA. DirecTV, you just lost a very dedicated and valuable customer. I have every name, date w/ time and associate ID# from all that I have spoken with over the past 12 months. It does not paint a very attractive customer relation situation. You (DirecTV) will realize how important it is to listen to your customers when your customer base starts failing and the need for your services is no longer in demand. Think it through, as we the people can make that happen.

She said that *last year* when we signed up for DirecTV that the NFL thing was free. That still didn't answer my question as to why they would charge me for something I didn't ask for, and why it took them so long to remove it and yet even charge me again for it plus a removal fee. Of course they are sending me a check now (I suppose) for reimbursement for the NFL stuff since I have cancelled my account today. If you sign an agreement to pay them shouldn't there also be an agreement that they won't charge you for things you didn't order? I feel a bit foolish that I ever agreed with DirecTV to begin with!

Now about a month later I have issues with my bank account and I get worried that I've had my account number stolen because money is missing. About a week later I get a note in the mail from DirecTV THANKING me for my final payment. That they just took out of my account. Without telling me. So I was a bit peeved.

I called that lovely number they had a talked to a rep and was told they were so so sorry and to fill out a wrongful claim form and it should be all cleared up. I did and a couple days later I get another email about how I will get a refund in three days. Yay! All cleared up, it’s behind me. Done. Not. Get a text message saying I now owe them the refunded amount and the bill is in the mail. So I call. And the first lady is sweet and all sorry and "look if you signed up again we have all this stuff you can sign up for"! Yeah, right. Never again. Anyway, get transferred to the finance department.

I'm sorry if you've ever talked to DTV finance department. It’s horrible. The lady basically said that she didn't really care what the first guy had told me. My contract says I have to pay so I have to pay. It doesn't matter that another employee lied. Too bad so sad. Also, if I hadn't wanted to get a bill maybe I shouldn't have contested the wrongful payment. You know. The one that they STOLE MONEY FROM MY BANK ACCOUNT WITHOUT TELLING ME. So I hung up on her and called again. Get through to a different soulless individual in finance and find out a wee bit more information. The only reason they gave the money back is they thought it was a third party credit card whose number I had stolen and given to them. Which just goes to show they don't read those claims. Because the whole story was typed out for them.

I'm going to end up paying that stupid bill just so I don't ruin my credit. So help me God though, I'm going to call them back every day and send annoying long complaints through their website until I get my money back and the bill cancelled. So get DirecTV if you want to get lied to and money stolen out of your account.

Well, he did not call me back. I contacted DirecTV and I was told to call the installer again. I called him again, and he said that his supervisor had just returned from China and that he would talk to him. I waited again to receive a call from the installer. I called DirecTV again and someone was helping me but I got disconnected. I called DirecTV again and then I was told that to correct the installation problem I had to pay $49. I got really furious and told them that I wanted to cancel the service and now they say that I have to pay over $400 for cancellation. They claim that I signed the installation order and now I have to pay. They hire the service of incompetent people and then penalize the consumer. I AM SO MAD WITH THIS COMPANY!!!!!!!

*4/4/13-Bill showed $269.37 credit on my account.

*4/9/13-Bill showed I owed $155.40. I called DirecTV on 4/14 to dispute bill. Got hung up on after I requested a written history of why they were charging me this amount. (The person on the phone could not explain the charges to me and stated he could not itemize the charges when I requested so). I called DirecTV back four times, but was blocked-each time call was disconnected when I put my account number in.

*7/29/13 - Sent letter w/copy of all bills and records of communication w/ DirecTV. Stated I do not believe that I am responsible for the charges.

As of 8/5/13 I have received numerous calls from the collections agency telling me I owe $155.40, and I have continually explained the situation and have stated that I do not believe I am responsible for the charges.

Original Review: Aug. 2, 2013

I called to get new service. I was told I was calling just at the right time because they had a special. Free hookup. By the end of the call I found out that although I get free hookup, I pay "handling fees." OK, so they renamed hookup fees and called it something else, I get it. At the beginning of the call I found out I was getting another special, a "free Genie receiver (the only receiver that let's me record two shows at once)." By the end of the call I find out I have to pay an additional $25 per month for an "access fee" for the free receiver to work. Sounds like they renamed something else to me. I get it. Other things upset me: This is the ONLY service I'm allowed to have at the apartment complex I'm moving to, unless I want HD-air.

I also had to pay a monthly service fee of $5 per month, just in case you know. And, although I signed up for a special rate for internet and TV, after one year it doubles. And, if I cancel early, I have to pay $20 PER MONTH for each month I didn't finish of the contract, which happens to be a required two year contract or pay double per month for service anyway. Gotta love unfree market!!! I know when my time is up at this complex, I'll be frantically making sure to find a new place that Direc TV is NOT available.

Set up services with DirecTV online, and they called to cancel everything we did (even though they offer the ability to sign up online?) and we had to start all over again by phone (which took an hour and with a newborn was very difficult). Called to get the equipment installed but it was not the "broker" (because I didn't know of such person at the time) and no technician came on the day and time we had set-up. When I called to say, "Where are they?", DirecTV said there was no such Appointment set. I had spent an hour and half on the phone with these people, so I didn't hallucinate a conversation. Finally get a service day and time, and the technician shows up late (outside the 4-hr window they gave me) without his tools (yeah). So he asks me if I'll be around for a while, so he can come back with the needed equipment and tools. Awesome. Finally get service, and within a month it goes out for 10! days and all we get is a lousy $10 credit.

Call to cancel with these people because we HAVE to move, but we've been roped in to some ** two-year contract, even though we live in an apartment and our lease with them was up after 12 months and we can no longer afford to live at this place. But since DirecTV cannot get customers easily or keep them, they have to make people sign these horrible 2-year contracts... And now our acct was just debited $260 without our permission. We have bills to pay and a child to feed, so thank you **.

ONE OF THE WORST COMPANIES IN THE US! And my favorite part, they're always asking if we would recommend their service to other people and when I say "no," they actually seemed shocked. Thankfully we now have Comcast... and will forever or we simply just won't have TV if it has to be DirecTV.

The only problem that I am having now is that my on demand streaming worked great for the first couple days, but now doesn't work hardly at all. :( Such a bummer because I was hoping to finally have a service that worked all the time. It seems so weird to me that I pay so much for tv, but still have problems watching what I pay for. So far, still better than those Time Warner idiots though!!!

Call customer "service" and I listen to 5 DirecTV advertisements... two before I even get to press a number. Finally I am connected to a rep who speaks with such a heavy accent, I can't understand him. I am told that I owe $70 because they got paid but they didn't get paid (no joke!). I explain that I can't access my account info because it appears the info is being withheld unless I sign up for paperless billing. I am told that is not correct as I can get the info as soon as I sign up for paperless billing (HUH! Again, this is not a joke). I inform the rep that I paid for a year in advance under contract and ask why they are trying to take more money after 10 months. I am told that the costs had gone up during the year so the advance payment didn't cover a year. I inform the rep that we had a contract and the payments don't go up under contract. The rep tells me that mine did but won't or can't explain it and since they are withholding my account info, I can't check it out

I could go on and on but I can tell you that there is a joke here...and the joke is DirecTV. Loved their programming but can't deal with this disingenuous crap... Going to Dish ASAP.

After all this, we decided to also lower our package so we could save a little more money for buying a home. Well, the bill went down, maybe $5 and the package is LOUSY!!! You cannot get anywhere with Direct customer service. Our bill this month was $90+ and we are 1 package up from the gutter package!! I am disgusted with Direct and once our contract is up I will never have their service again!!! My brother swears that Dish is 10x better and in a few months that's exactly where I'm going! They have definitely lost my business and I will make sure everyone knows what a despicable company Direct is!!

So now at $20.00 a month it is $80.00 I have to pay for after. Again 15 years of being a customer and paying between $120-ish and $93.34 a month. "Sorry sir, but those are the terms of the contract." I have left vendors before, and came back to them as service plans or pricing or simply needs changed. Nothing personal. But I will never go back to DIRECTV, and hope the company will crumble under the competition by content streaming alternatives to cable and satellite.

Finally, after one and a half years, DirecTV sent someone to re-cable our house and we got fairly good service after that for six months. As soon as our two years contract was fulfilled, we stopped the service. Mailing back all the equipment is very difficult, with lots of threats if you don't do it timely, in appropriate mailers, etc., that we would be charged. I will never utilize their service again as they really provided no service more than half the contract time-frame.

I have had several HD DVR boxes replaced free of charge and even a dish adjustment. The extra 7.99 a month is worth it, people. Last year, after DirecTV had their dispute with VIACOM, they gave me NFL SUNDAY TICKET absolutely free. All I did was nicely ask for a bill adjustment. I do not own any stock in DirecTV before anyone asks. All I'm saying is, for 13 years I have NEVER had a problem... NOT ONCE... I can't possibly be the only one.

Upon receipt I scheduled the installation. My son was off on the day of installation and sat and waited. When the installer showed up (works for DTV on contract basis), set up the service in our living room and when he got to the bedroom, he said it would be an additional cost $150 to fish a wire because our service was on an inside wall and not an outside wall. My son called me to question this because he was anticipating payment upon completion of the installation. I called DTV and asked why, if we were to have free installation, why was the tech saying there would be an additional cost?

To make a long story short, their reply was because your service is on an inside wall. I told them I spoke with 4 reps over a 1.5 month span about the installation and never once did anyone ask me which wall my service was located on. I said that should be a standard question because there are only 2 choices, inside or outside, no rocket scientist question. Their reply was it was not their service rep's responsibility to ask that question. No, they do not ask that question because most people will pay the additional cost because they want the service and have gotten this far. WELL, I did not pay the $150. I pay for a DVR that can work just like a regular receiver. I can record but cannot watch it after it is recorded. We can only watch recorded program on 1 receiver. I took the receiver to our camp and brought back our old receiver.

I have spoken with numerous people in the company about this issue and they laugh it off. This is dishonest business practice and something should be done about it. Maybe all of these complaints should be sent to the broadcasting authorities and Better Business Bureaus because it does affect them if there are too many. I am still with them because of the availability of other services in our area. I am still looking and one day will switch.

The company’s phone system/automated attendant kept sending me to the new sales department even after I had entered in my account number. After several failed attempts I finally reached the correct department where they removed the charges. I then asked for the technical support department to resolve the connectivity issue. After much discussion that included going outside in the rain to trace the cable into the house the rep concluded that the room where I had moved the TV to was not connected to the system. In an eight room house they only had connected 3 rooms and I would have to pay $50 plus dollars for them to come out and connect the cables. Adding insult to injury the rep required that I provide a credit card to prepay the charge before she would even provide appointment times. I have never paid my bill one day late!!!!

The entire call totaled over 45 minutes. The minute I can cancel my service I will. This is a classless third world operation that has forgotten about the customer! I have spent thirty years in corporate sales and am now entering in to the Real Estate field. I will not recommend this company and will relay my experience whenever the opportunity arises. They may have a huge customer base but with this approach to the customer it is only a matter of time before one or more of their competitors start eating away at their market share.

Needless to say, I never received either credit, and just figured there was a mistake, but when my July bill was $42 and change higher than previous bills, I called and asked why. I was told the charge was for the NFL Ticket, billed at $42 and change a month for six months for $250 a year. When I explained that I was told I would get this free for one year, not two weeks, I was told that to DirecTV, one FULL year really means two weeks and there was nothing I could do about it! I explained to DirecTV's customer service supervisor that I was lied to and he couldn't care any less and said there was nothing he would do to help me.

He suggested that I send an email to the Office of the President and explain the situation. When I did, the answer I received was that to DirecTV one FULL year was actually two weeks for me and one week for my son-in-law. I was also told that I didn't qualify for the refer a friend credit because my friends didn't call a "special" number to register. They actually called the same exact number that I called when I signed up and I did get one $100 credit because a friend referred me. But I referred two friends and got cheated out of $200 and another $250 for the NFL Ticket! To be fair, the office of the president offered me a $100 credit in lieu of the $200 I was promised for referring two friends, but they still cheated me out of $100!

I should have known not to trust DirecTV since my initial experience with a DirecTV installer was not so pleasant. When DirecTV's first installer showed up at my house to run the wires, he told me that I would have to pay $270 ($90 per wire drop that I needed to have run). I explained that I was supposed to have a FREE VIP installation, and he said that didn't include running wires! He even called his dispatcher who confirmed his lie that FREE VIP installation did not include running wires! I wonder how many people have been conned by this liar! Needless to say, I threw the liar out of my home and contacted DirecTV. I was assured that there was no extra charge to run wires! So the installer lied to me at the very start! I wish that I would have been smart enough to see that I don't want to deal with a company that lies and cheats their customers!

To be honest, the office of the president did offer me $100 credit, $50 each for the two referrals I made, not the $200 they promise! That pretty much confirmed to me that they know they are cheating me and don't care, because if I was wrong about the credits, they would not have given me a penny! But they offered me half what I was promised in hopes that I would go away. And I will go away, the day my contract expires. I will leave DirecTV and NEVER look back! DirecTV will not see one more penny from me other than my monthly bill. I will NEVER again watch anything on pay per view, or any of their paid movies on direct cinema. Nor will I ever pay for a premium channel! DirecTV cheated me out of $350 and I refuse to patronize a company that lies to their customers! And to make matters worse, the office of the president doesn't care about the deceitful practices this company uses!

There is no reason why we are paying so much for TV, phone, electricity, water (WoW) sewer, gas, propane and all the other stuff I didn't mention. It's all about the Mighty Dollar. You really want to do some research find out what someone pays for TV and internet in South America? Hmm. about $10.00 a month for what I am paying for TV, $116.99 a month, Internet I pay $69.99 Verizon; South America, $7.99 a month and remember they're buying it from the same North American Company but they are paying what they can afford, I guess. Don't make a ** bit of sense we have to pay and they send off DirecTV to South America and Verizon for a fraction of the price we pay.

Now I am not sure but I can almost say without pause there are many, many more big companies selling our services for way way less than we do. What a big fat chunk of crap for us. What a bull ** government we have. We need to worry about our people here before we can worry about someone who uses these services for a fraction of what we pay. Greed, greed, greed. What a sad, sad place we have become. Shame on you, DirecTV and Verizon and Dish Network. I am sure. Take it from there. Bye and good luck trying to get any resolve...

WARNING to the future customers, don't expect any help on their end. They couldn't care less if they lose your service!

I called DTV and said, "If my mother continues with DTV, then you need to put the receiver in her name and remove my name from my mom's home and start billing her from the time we leave." Then of course when we moved to our new home, we set up service again with DTV and thought everything was fine. No. It was NOT fine. First, our service was interrupted. I was livid. I called and explained everything and they seemed to understand and agree that I was correct. They told me they would correct the bill and they turned my service back on. We thought all was well with DTV. No. Everything was NOT well.

My husband and I started receiving bills for both my mother and us. We called DTV and told them the bill was wrong. We got a seemingly nice manager on the phone at DTV and explained that my mom should either have service set up in HER NAME from the time we left OR she should have cancelled our service at her home for BOTH RECEIVERS and then set up her own DTV. We also explained that we set up new service with a NEW RECEIVER at our new home and we should only be charged for that receiver and that DTV service. He assured us that he would fix the bill and we thought all was fine. No. EVERYTHING WAS NOT FINE! Every month my husband and I have received a bill from DTV for my mom's service and our service.

Every month I call and explain what the problem was and NOW they tell me I owe it because it's in my name so I should pay it. I have explained that they must have gotten the billing wrong. They don't listen. They just tell me I have to pay the bill or they will turn off our service. I have threatened to cancel our service with them. They tell me that if I cancel EARLY, then I will owe around $400.00. I am at my wit's end. They don't care to help me. They just pass the buck to the next customer service rep and they don't help me at all. I recommend that you NOT sign up for DIRECTV.

I am very disappointed to learn that DirecTV would lie to me over the phone to get me to sign up and then use that lie to lock me into a contract. I believe the contract should be invalid as they went back on the original price they promised me. I want to leave the company as soon as possible without paying an early termination fee. I think it is only fair that if they want to change the prices on the deal, I should be able to leave the company without being held to a contract.

I was told all accounts are treated separate. Now if I was a NEW CUSTOMER, I could get this season of the NFL Ticket FREE, seriously???? 19-year customers get the finger and NEW customers get FREE stuff. WOW. Well guess what? I called today to cancel the North Carolina account and they wanted to give me that stuff for free just to stay a customer. Screw off is what I told them, should have given me that deal yesterday. So the moral I guess is, if you expect loyalty, as I do, you won't get it at DirecTV. Steer clear!!!!!!!

I decided to call back a week later to get the accurate date of our contract's expiration. The woman I spoke with was incredibly rude. I told her I would prefer to stay a customer, but I felt the delivery charge was unfair. She then goes to explain we rent the receiver and in our contract it states its maintenance is our responsibility. I told her it just stopped working, these things sometimes happen. And I didn't know what type of maintenance she meant. Were we supposed to open the box up and clean it or do repairs ourselves? I asked to be compensated in the amount of the shipping, whether it was a discount on our bill to make up for it spaced out over a year, or a sample of a movie channel, something simple and worth the $20. Nope, she flat out refused. When I asked for the expiration date on our contract she also refused and asked for the account holder. So they have no trouble taking my money, from my bank account, but won't give me a date. Thankfully my fiance was sitting next to me to take over the call.

A week later we were set to cancel, had signed up for a streaming service to compensate for the loss of our TV provider. It was awful (not Netflix). We decided to suck it up and try to reason with DirecTV one last time. This time they listened and offered to help. They upgraded our box to the newest model for free, and sent it out without charging for delivery. No questions asked. We sadly had to re-sign our contract for another year. I doubt they would have helped if we weren't ready to jump ship that day. Their reps only care to help those that aren't locked into a contract. It is ridiculous and callous. If you aren't a member, just go the other way. They are terrible and will treat you the same. We have been happy customers for years even after the horrible installation guy that came and put in our very first unit. He destroyed our carpet; we lost the deposit to our apartment over it. We stayed with them during that fiasco, and we are sticking for another year but only out of convenience.

Honestly, if you are considering to join, look elsewhere and save yourself the trouble! Their customer service reps are the problem. They have never once made me feel like they care about my business, and that is because they know their customers are locked into contracts and most people don't want to pay the fee to get out from under them.

My advice, DONT BUY A BENZ IF YOU CANT AFFORD IT! You should expect to pay for the quality and the premium service they offer. I mean, hello people! They have every NFL game, they have the most hd, they have been rated number 1 in customer service for years now. I’m tired of hearing people complain that they have to pay a full bill. Do you call your electric company and demand a discount! What a joke. All those cheap-o's would be better off buying rabbit ears and common sense. Before you sign a contract, read the darn thing. Every complaint on here can be answered if you just read the contract. And its conveniently posted on their website for everyone to read. I love my DirecTV service and I may be old fashioned, but I believe in paying top dollar for top dollar service!

For those of you who don't know (or who are not aware), you RENT your equipment from DirecTV. So, their piece of equipment that I RENT broke, and they wanted me to pay for a new one. Imagine that you rent a house or an apartment, and the dishwasher or washing machine breaks. Are you expected to PAY for a new one? Of course not. You are already paying them a (exorbitant) fee each month. Maintaining THEIR equipment is THEIR responsibility. I called Charter and set up for a technician to come out the next day. I then called DirecTV back and told them to cancel my service. My contract had long since expired with them.

The "service representative" on the phone gave me several discounts on my monthly bill and beat out Charter's price AND waived the fee on the new receiver. I asked (SPECIFICALLY ASKED) if I was going to have to sign a new contract. He answered "NO". I stayed with DirecTV. I have decided that I no longer am getting a benefit from my satellite service. We are not a heavy TV watching household, and services like Netflix and Hulu do just fine at a far less expensive price. I called today to Cancel my DirecTV service and guess what? Oh yes, I'm being charged a cancellation fee. Talking to a supervisor did no good. I was also (rudely) reminded that if I failed to return my RENTED equipment in time, I would be responsible for that also.

In this day and age where our devices are offering us more and more options for viewing and obtaining information, you would think that Companies like DirecTV would do what they can to retain as many customers as possible. They've lost me. And, I hope that any of you reading this will take pause before signing up with them. DirecTV, your days are numbered. And I will smile smugly as technology advances, and you are left behind, an old expensive relic with way too many commercials.

When I called at 2 years to cancel, then they had the balls to offer better rates after they said they couldn't at the 1-year mark. I told the girl maybe she should have answered the phone at the 1-year date. So they tell me they will send a recovery package and that I have a balance of about a $124. So okay, when you send the final bill, I will pay it and send back your boxes. They also tell me if I don't send back the boxes after 21 days, I will be charged for them also. About 2 weeks go by and there is no word and no package, so I call. They tell me, "Oh sorry, we failed to list apartment number on the order. We will resend."

That brings us to today, I try to get some breakfast for my 7-year-old and my card is declined. They had automatically taken the $124 even though I had told them I would send it when I got the bill. There was no phone call, email, nothing. This shows how dumb and poor at customer service they are. I still have the boxes. I call them and tell them if they refund the money, I will pay next week when I get paid and would send the boxes back like planned. THEY HAVE NO WAY to refund. My advice to anyone thinking about DirecTV is don't, but if you do, make sure you send money orders and NEVER give them your debit card info. This was just dumb, they cost themselves way more business by not working with me. When you make people this mad, they tell everyone, and that is what I plan to do.