DIRECTV Reviews

Mason was the reason I decided to go with DirecTV. Very nice young man and very professional and detailed when he installed my friends.

Chad came to our house and set us up. He made the connections where I wanted them and made sure everything was working and that we understood how to operate the system. He never left a mess like a lot of workers do and he made sure everything was put back in place whenever he had to move something to enable set up. I would highly recommend him. A very positive person and great worker.

Customer service was very helpful in answering my questions.

Customer service experience was awesome.

I wanted to know if I was getting a Wireless Mini Genie and was told I was. So when it is installed Sat. I am prepared.

I have had DirecTV in the past in different city & state, so I was familiar with what is offered, but I wanted wireless. The specifics of this application was explained and from this I was able to determine what service I wanted and did not want.

Great job with the initial sign up and the follow up for holding on to my new account until I get a new location for service.

I have been with DirecTV since March 2013 (was a previous customer but as we all know, new customers get the best prices so I switched and came back). In March of 2013 I agreed to a two year agreement. In August of 2015 I called to research my options. My bill had gone up to ~$200/mo and I wanted a better rate (like a new customer) and would be willing to sign another 2 year agreement to do so. I was told that wasn't an option and that I would have to call back in two months to discuss other options once the current credits on my account expired. So, I switch to AT&T and called to cancel. I was told at that time I would be charged a $260 cancellation fee because I upgraded Sept 2014. That was a surprise to me. We moved houses but brought our equipment with us. However, we did add a wireless receiver to a 5th TV and by doing that was told that our contract was restarted for 2 years.

The representative did a good job, and the price was right.

Changing from DISH to DirectTV - I've already explained that I had to see who could give me the best deal for the lowest price, and I believe that DIRECTV did just that.

I am a new customer and I am very satisfied so far.

Both customer service and having installation done was quick, easy and painless.

Was very satisfied making my initial order with Directv because of the staff of individuals that helped me with a lot of my decision making in receiving your service. Very pleased with all concerned.

Nice job. Friendly and helpful.

The customer representative was amazing. Answered everything I needed to know.

Good job on customer service.

Good service and help.

I had read a number of the favorable reviews on DirecTV. Having been without Internet or Cable TV from Comcast for most of the time since last Friday, I called DirecTV to switch. Got recording: Technical Difficulties. Call back in 24-48 HOURS! LOL.

When I called to get set up the person I talked to was very helpful, knowledgable, and polite.

The actual service is great but I don't like the fact that I have to babysit Directv, the billing department, to make sure bill is correct every month. You go into an agreement with them about what you getting and how much you're going to be paying. So this month I will be short on for groceries because Directv fail to hold up their end of the contract.

Everyone was quite helpful and courteous. The wait time during communications was remarkably minimal.

Associate was very pleasant to speak to, and resolved the issue quickly!

I am very pleased with my OVERALL experience with DIRECTV. Everyone has been fantabulous!!!

No issues so far.

Initial experience with trying to bundle AT&T U-verse with DIRECTV was a disaster. Was finally able to set up services with only DIRECTV and hope for a better experience moving forward.

So far I am very please with my total experience with DirecTV, everyone I have talked to has been very nice, and very knowledgeable, they have been able to answer all my questions, the service tech that installed my equipment was very nice and did a great job.

Mr. ** was a true professional and represents DIRECTV in the highest qualities. Please pass on my thanks for a job superbly and please provide Mr. ** with recognitions and/or award for all of his great attributes in representing DIRECTV. He knows your product very well and made this experience the most pleasant we have every received. Thank you.

Called to add two additional receivers to my order. Rep was very helpful and explained all options.

Service tech explained everything after the installation was complete.

I was told by 3 people to expect a credit either from Verizon or DIRECTV. Finally two supervisors from both companies cleared this up and no credit was due. I have wasted so much time, if only I had been given the correct information originally. Please make sure the customer service people are better trained for all of your future customers.

Bundle offer. Question answered.

I had a good tech.

I called DirecTV interested in signing up for services for 4 TVs - 1 in my living room & 3 in my office. The features and pricing is great up until the contract is up, which is fine - I can afford it. I sign up. The salesperson schedules an appointment for installation between the hours of 12-4 pm. The technician promptly shows up at 12:40. I explain to him that there will be three boxes in one room - my office. He says he can't do it, because if I try changing a channel to one of the boxes, it will change the channel to all boxes. He continues that the boxes I need he doesn't have them, and he won't get them till next week, that I have to call to reschedule requesting for a different box - not a Mini Gene. So, I call, talk to Sales Support. The salesperson says I was ill-advised, that the Mini Genes should work separately although near each other. She precedes to say she'll make a note for the technician to take two different boxes to prevent this from happening.

Our service has been excellent. However we had a small storm last night, our first day with DIRECTV and we lost the signal twice for about 15 minutes. Did not expect that with very little lightning.

I have been very pleased with both the sales representative and service department with my subscription to DirecTV.

I am very satisfied. Just wish the actual dish outside was located in a different location.

Service was above reproach.

After cancelling my DIRECTV service, I was lured back with a reconnect offer ON A RECORDED CALL from DIRECTV agent Giovanni on July 11, 2015. The package price was supposed to be $59.63 per month. After numerous calls to DIRECTV, I was told my account was updated to reflect the $59.63 per month charge. My current bill is now up to $175.79! I have spent hours on the phone with various departments, communicated via e-mail, etc. to no avail. I would like the offer that was recorded to be honored, or I want out of my contract without penalty. Their billing practices are unethical.

My new DirecTV came with 3 months free access to HBO, Starz, Showtime and Cinemax. I decided to cancel all the movie channels but 1 - which was Showtime. I have been told that because the movie channels monthly cost is 50.99 they give me a credit in that amount, which balances out to a charge of $0 for the customer. But since I canceled the service and they can not give me the credit of $50.99 they have to charge me for the cost of the free movie channels.

Call center is in USA.

Needed a new service connection from Directv and gave a call and right away found the right plan in less than an hour.

We had a very good experience with sales and with customer service. Very nice and well informed people.

My experience was good.

Every rep I spoke with was great and helpful. Service was prompt. It was a pleasure dealing with DirecTV. No waiting on the phone, actual people assist you and they don't try to talk you into something you don't need.

Cancellation - Did a great job handling my situation.

Do like your professionalism in headlining my account at a time when I have my grandsons visiting me before they go back to school. Again thanks to DirecTV for making it possible to see my whole family just hanging around the living room enjoying a great TV program.

Great job ya.

Very satisfied with the experience. Answer my questions correctly.

Excellent service, great customer service. I'm happy with my new services, great image quality. I like the prices. I get a lot of channels for a fair price. So far I can say is the best service I have had and really recommend DirecTV. You won't be disappointed.

She knows her stuff. She has a good sense of humor, in which I like.

I work offshore. Due to my own delays of connecting my service, I'm sadly to say that I had to return to my job soon now and so I wouldn't be able to enjoy the service. I informed Lamont that I would definitely use DirecTV when I purchase my home by December and nothing they did caused me to cancel.

Fast, no pressure, recommended what I needed and nothing more.

Everything good with DirecTV customer service.

Very honest, friendly, and professional.

My whole experience from beginning to end has been positive. From the very first contact by phone to the installation process was excellent. I'm confident as of right now that if any issues were to arise that they would be handled swiftly.

We have had DIRECTV for five years and every month it goes up and up and unfortunately it's our only option because we live in a very small town. We get no pay stations only the basic. Now we are paying 145.00 a month. I'm not joking it goes up every month! What can we do?

Customer Service was excellent throughout the process...

Support staff to set up my D TV account. Your team is knowledgeable, helpful, articulate.

DirecTV is a money-hungry company that will do anything to steal your hard-earned money through hidden fees and gimmicks. Do not, I repeat, DO NOT ever engage yourself in a contract with this terrible vendor, and I will tell you why. To start off, I wasn't able to get internet service at my apartment complex without getting DirecTV. I could only get internet by purchasing TV from DirecTV and internet from AT&T as a bundle. If this isn't robbing people in blind daylight, I don't know what is. It put a bad taste in my mouth from the very beginning.

Having an automated receptionist may save you several dollars. But you are wasting my time trying to get to a person that takes less than twenty seconds to address my issues. Is the money that important to you?

I couldn't get service because of where I live. There is mountains behind my place.

I was looking to get satellite service set up for my home and everyone I spoke with was very helpful.

Was billed for Showtime. Aware it is free for 3 months but requested it not to be included.

Nicole was awesome in her role telling me everything contacted to DirecTV. She knew her stuff, had all the figures done and made it easy to finish the process! Sorry they ran out of bags! My girlfriend got the last one! Jason was great at the install. Answered all my husband's questions, and he asked A LOT!! Was friendly and quick. Cleaned up after himself. Kudos to both! Great job!!

Awesome Customer Service and product.

Recently, I was at Costco and decide to subscribe to DIRECTV. When I returned to my apartment, I found out our apartment complex would not allow me to subscribe and I had to cancel. The Erica was polite, helpful, cheerful, knowledgeable, and courteous. She didn't act like my cancellation was the end of the world or try to make me feel guilty. Great experience.

I moved to a 3rd floor flat that has no land and no balcony. It is not feasible to put a dish at my location. Nevertheless, DIRECTV is till charging me a cancellation fee around $430. I forwarded a letter to the President's Office from the management company for my condo. This letter explicitly stated that I cannot have a dish at my condo. Again, no land, no balcony, and not permissible on the roof, which is common area. DIRECTV ACKNOWLEDGED this BUT STILL WOULD NOT WAIVE THE CANCELLATION FEE! Also, during a two month period, I phoned DIRECTV three times, and each time I was told that the fee would be cleared. This ridiculous cancellation fee is an abomination...fraud! Yes, there absolutely should be a class-action lawsuit against this despicable and shameful practice from DIRECTV!

We called to get information regarding DIRECTV and ended up taking the offer. Still not sure how a $19.99 offer ended up being $99!

Not many places offer a team of representatives with excellent customer service skills, but I gotta say, "Directv, well done."

I want to switch from Comcast to DIRECTV and want its quote. It took me many hours by making 3 phone calls, answered a lot of questions including my social security, credit card info and then I still could not have the right answer for my question "what is the quote???". The first call via 1-877-908-6120 (that from its website). Then the lady gave me a verification code of 9 digits and asked me to call 1-877-684-6125.

My experience with DirecTV was great. The rep went over the type of promotions they had and was very nice and kind about it. They answered my questions in a extremely nice way. I loved the experience. Thanks a lot.

My experience with your customer service rep was nothing short of amazing. I work in customer service, and I know what is recommended and expected, and your rep went above and beyond with answering all my needs and concerns.

Ordered online. Had to change order. Called back. Rep was friendly and helpful.

I recently purchased DirecTV because Time Warner (the service I previously used) was terrible. The salesperson was very helpful and answered all my questions honestly and didn't try to force me to purchase DirecTV. I also needed to change my install date and the customer service person I spoke to handled that for me quickly and easily.

I called DirecTV to cancel the service and they tried to charge me $400 to discontinue the service. I thought it was a joke but they were serious! They said I agreed to do a 24 month agreement which I NEVER ever agreed to or signed any agreement. When I was signing up with DirecTV, the salesperson said the service could be canceled anytime WITHOUT penalty. They are misleading when they sign you up saying that everything is easy and you can cancel anytime, no problem. A bill for $400 just to cancel service is highway robbery and now I'm thinking this is FRAUD. There should be a class action lawsuit against DirecTV for charging these exorbitant fees.

Very courteous and professional customer service staff.

I had done my homework and received what I had expected.

He promised us a 2-year contract (DIRECTV does not offer a 2-year contract). He told us that the $50.00 fee would be waived. We had to fight with DIRECTV to get it waived. DIRECTV originally told us that they were not responsible for their 3rd-party sales people. They did finally waive it. The rep told us that the rate would be 31.90 a month. It's actually $42.00 per month to get the channels that he promised us for 31.90. DIRECTV will not honor his contract with us. He told us he would also get us a better deal on our internet. That bundle of TV and internet would have saved us $75.00 a month. He didn't follow through with that at all. The $75.00 savings is the only reason we agreed to switch to DIRECTV. DIRECTV could honor what the sales rep promised us, but they won't.

Had no problems taking ownership of the problem and solving it.

I would certainly recommend DIRECTV to friends.

They solved my issue.

DIRECTV was by far the most competitive in my area and I loved all the extras I got for the first year. Our technician was excellent and professional when we came to install my boxes even though he got stung by wasps. I will definitely recommend DIRECTV to my friends and family.

I had to cancel my order because of landlord, but the way y'all handled the situation will make me get DirecTV when I move without hesitation.

I was originally signed up with Comcast, but in 1 month, never actually received service. Was referred to try DirecTV and glad I did! Best decision I made. Reps have been nothing but helpful and personality says a lot. Thank you!

Schedule of installation. The automated system had the wrong date.

I sat down to watch the SD Charger game on DirecTV, for which I have a contract stating that I get Local Channels. I am also charged a "Regional Sports Fee". I spoke with Customer Service regarding canceling my service as the only reason I have cable is to watch Local Sports and ESPN. I have 7 months left on my contract and when I requested that they waive the "Early Termination Fee" ($140), so that I can cancel service and go with a provider that can offer the Chargers, they refused. Instead they offered me a reduction of $20/month for the next 12 months. This does me no good because I am still paying $70/month for a cable TV package that does not meet my needs! DirecTV should have done the correct thing and waived the cancellation fee. They have lost a customer for life!!

I got a great package deal and the rep was very knowledgeable and friendly. I am looking forward to watching my NFL Sunday Ticket. I am also receiving a $200 visa gift card.

Installation was fine by Mohhamed, two thumbs up! But the guy I spoke to on the phone Amir, two thumbs down!

Our technician arrived on time, worked efficiently and took the time to answer all our questions. We were very pleased with the service received!

Answered all my questions, give the price and spoke in English, walk me through the process, give me pricing for the first 12 months and pricing after that period, set up a installation date to work with my schedule. When we were done he ask me if I had any more question and I said he had answered all of them.

Hook up new service. This is our second account. Very pleased.

Very affordable and no problems.

Your employees were Smart, courteous, professional and helpful.

Sales Rep and Install Tech were very Good and customer focused.

The rep were both very polite and work for the better interest of the customer. I worked many years in customer service and this would be the type of service I want. Keep up the good work.

DirecTV had really good rates & even better customer service representatives.

Wonderful customer support and service.

When placing the order my guy was very nice and walk me through the whole process. But never ask me if I was referred by anyone to get a discount. The second time, the woman was also very nice and answer my question plus went over the steps with me again.

So far, Directv has lived up to its reputation for good reliable customer service and I am very happy with the way I was treated by all personnel. Everyone at Directv was a true professional and clearly understood what I needed. Follow thru was timely and thorough. I would recommend Directv to anyone looking for a great TV company with great service.

Once again Ben ** is the reason I am a customer of Directv. Great service!

Totally satisfied, strongly recommend.

All I can say is if future dealings with DIRECTV will be as pleasant as it have been so far I will be a customer for a long time.

Great options and the bundle feature with AT&T is just what I like. More channels and great service. Sure beat the cable guys I tried.

My boyfriend and I decided to get Directv/CenturyLink in June of this year. What a mistake. Nothing but problems from the get go. (1)The rep said we'd be hooked up on a Sunday, no problem. There's a problem. When the tech no showed I called on Monday to find out what the deal was. The person said that the tech came out and no one was home. Lie. Found out they don't do service calls on Sundays. (2) The modem didn't arrive until a week later so no wifi to even have service. Called again. This time we were told it was sent out last week. Lie. Finally got the modem and a tech out here to hook up the TVs. Went over the contract. Great deal blahblahblah. Nice price, etc. Signal stronger than ever, storms don't affect it. Lies.

Everyone was very polite and helpful getting done what I called for... Thanks.

DirecTV - Full Time RV'ing: Upon going full time RV'ing we discovered most RV parks provide cable. For those that do not, the "Over the Air" antenna typically provides something. The first time we reached a location (Knight's Key) in the Keys that had no cable and nothing came in on the antenna, we then looked at subscribing to DirecTV because our recently purchased 8 year old motor home had a Winegard satellite dish we had never yet used. In February 2015 I contacted Winegard and asked if our dish would work and they indicated it would. They then transferred us to sales who signed us up and initiated sending a receiver to our current location in the Keys. Upon receiving it, I installed and turned on the box which made the roof dish start searching for a satellite... however it never stopped searching... even after 30 minutes.

The guy who set up my grandfather's service was completely knowledgeable, polite and courteous.

I had your service a few years back - my apartment lease was up and they raised my rent so I decided to move. When I got my new apartment they told me I could not have a dish. I called you guys and was told they cannot do that. I cancelled my "contract" and they sent me a bill saying I had to pay out the contract - I told them "I can't get service here". I sent the equipment back and told them I am not paying. I have seen so many dishes going up in this complex - (plus I am sick of COX).

It was a good experience even though there was no line of sight.

The easiest customer service call I've ever had. Good job.

I asked for HDTV receiver, I was being charged for this receiver. Seems the installer may have called in to Directv and activated and then stole it. We never received it. The installer said he left it with a note on the door. Well we have a gate and so he can't leave it at the door. Changes were made to our account with an "authorized user", we never authorized. No one with that name in my family, I asked them to listen to the recording. The good thing they placed a password on my account now. No one has offered a credit, we'll see. This is FRAUD!! This went on for over year and a half. We have been charged like this for over thousand dollars plus my time for calling, I make quite a bit. If it is DIRECTV and do this to millions it would make them MAJOR CROOKS. Making money off the backs of people that they count on are busy raising a family working and unable to check their bills. SHAME!

The first installer did not get our service installed although the installation dispatcher called back promptly and got us scheduled with an awesome installer. No issues right? Happy with the service!

I was a customer of DIRECTV because my sister spoke highly of them. I was in a contract the first year although during that year the price was never the same and when I called to pay my bill I was talked down to and told several times that they (DIRECTV) could use my "card on file" and were hateful. I was out of the contract for over a year or more when we had to move to our cabin while work was done on a house we were going to flip and move I called and was told by a young and very rude girl that 'I would pay one way or another', she would use the cards I had on file. I asked for a supervisor and explained I would NEVER agree to a year contract again. I talked to a very helpful supervisor and she said the first girl was unprofessional and had no right to say that.

As I have already said, AT&T was not forthcoming about the external installation required. When I let DirecTV know that was the case and that I could not proceed because of the external equipment requirement, DirecTV was instantly responsive. I have no complaints about DirecTV.

Everyone seemed to take pride in their work and wanted the customer to be completely satisfied and taken care of.

Been told from a Directv supervisor at the Costco location in Norwalk CT few months ago, that I can order more receivers for my house when needed at no cost, but that I had to pay the monthly service. After spending like 1 1/2 hours with the person, the time comes to order the others receivers and I have had the worst time trying to get the receivers. They claim that there's no way that they offer this and since then I left several times my phone waiting for someone to return my call and take care this issue. They want me to pay for equipment that I don't need to buy since I'm paying for their service.

Both the telephone sales rep (Gerry, Youngstown, Ohio) and the installation technician (Onny, #** of MasTec in Charlotte County, FL) were outstanding in their expertise and service. It was a very positive experience!

I am pleased with changing from DISH to DirecTV.

Your representative who took my order was very pleasant and efficient. Your installer was very nice and professional and took the time to make sure the service would work - consequently since I did not have any line of service, the order was cancelled. Your installer took the time to look over the previous service and help me with who I should call to get the service I need. Thanks.

I've had DirecTV for over 3 years and though I like the set up, I lose the signal when it rains, and in Fla in the summer it rains nearly every day. In the past they would give me 5$ discount here and there to compensate but now that my contract is up nothing is offered for compensation. At one time they also added an expensive sports pkg to my programming that I never authorized and didn't want. Because it charges to my credit card I didn't notice the fairly large price increase at first. When I noticed and called them I could only get a credit of one month and they had charged me 6 months worth. The monthly cost keeps going up and all they say is "Brighthouse costs just as much." When I went with DirecTV three years ago the price was reasonable and they seemed to care. Very disappointed in their lack of customer loyalty and history of padding of services.

Great overall experience.

I am happy to be a DirecTV customer. All the representatives were very polite & attentive to my needs. All were helpful & friendly. Even my technician Alain **, he was very professional. He showed me his ID when he entered my home, was very friendly & explained & answered all my questions for the equipment & remote. I was very pleased with all the staff & will let my family & friends know about my experience & will recommend your service. :-)

The only issue I have is with accurate information on when my installation was to be done. The salesman I spoke with told me my time was between 8 and 12. Well, then I called in after 12 to see where my tech was, and the automated system told me that my installation was from 12 to 4. I have emails and text messages from two and three days before reminding me of the appointment stating that my time was between 8 and 12. The tech shows up at 1:30 which is fine but I could have put in at least a half a day's work.

Tech issue - fixed right away.

Techs need to be honest and not lie when a appt is set.

Our experience was amazing. Our technician was very knowledgeable and friendly.

Everyone was helpful. I have no complaints. Thank you for the great service.

Rescheduling an appointment - Very polite and helpful. Answered all of my questions.

Very understanding of my questions and concerns. Answered my questions quickly.

Very pleased with service and installer.

I have been a loyal customer of DIRECTV since July 5, 2012. The service was fine for the first 3 years and I have been setup with auto pay from my credit card. I have been without TV service for over 5 days now. The technician came out and said that he fixed the problem. I was not home at that time. The problem is no signal from the box to the dish. He had to come out again on the same day to fix another problem due to no signal - just cable wiring. I had to wait 5 days for this crap. I missed all of my shows and I am Irate at this moment. Then the technician said that he was or could charge me $16.00 dollars for a flat cable that comes through the window. Why am I paying for service? I am on a service agreement that I pay extra that covers the dish, boxes on two TVs and also any cable connections and Coax.

Everything, sale rep, installer, package nfl tickets - Awesome.

Overall I am very pleased with my experience with Directv. Friendly and helpful staff. I got exactly what I wanted. I look forward to enjoying TV again.

Thank you for making it easy to get service there! Brandy was friendly and helpful. Thank you.

I am very satisfied with the placing of my order.

Now that I'm finally installed... The service has been good. The installer today successfully installed the equipment.

The representative was very knowledgeable about the genie lite equipment and could easily answer my questions and concerns.

DIRECTV System could not be installed.

All calls made were handled with great service.

When we moved our line of sight was only at 88% and it's supposed to be at 95%. When I was told this by the technician, he said our picture would only get fuzzy if it was storming really bad. The very next day it was barely sprinkling and our picture was going out. To make a long story short, I called to talk to a supervisor and never got a callback. After I called DirecTv back about 5 times I finally got my contract cancelled, but still never talked to a supervisor. We were supposed to be credited $96 dollars, and after never receiving the check, I called and was told they denied our refund. I let that go. THEN we got a bill for $3! Not that $3 is a lot of money but after all my frustration I didn't think I should be billed for any "new charges". I have never had this bad of an experience with a cable company and I will highly recommend to pick a different company if you're thinking of getting DirecTv.

I received a flyer in the mail offering TV and internet at a very reasonable price. In April I placed my order and was surprised to learn the internet would be furnished by Verizon with a separate billing. Both were installed without issue. However, every time it rains, I lose satellite service. I called today to cancel service and was advised I would owe DirecTV $380 as I had a 2-year contract. I was not advised I had this contract and was told I could cancel at anytime. I still have the original offer flyer and could not find where a contract was ever mentioned. My husband could not locate such a reference and finally found the reference, utilizing a magnifying glass! I feel the flyer was deceptive advertising. I looked at the online flyer and easily found the reference to a 2 year contract. Why would the contract reference be so small it can't be read with the naked eye if not to deceive?

Question about appointment was answered.

I was told when I signed up by their rep that I would pay 75 dollars/month and receive the NFL package free for 2 years. It has been one year and my bill has doubled and they are trying to charge me for the package. After calling their customer service number I was told it doesn't matter what their rep said and that they don't offer that promotion. When I told them I would like to cancel my service they said that would cost 300 dollars. This is not acceptable and not something I would expect from a company this size and well known. My advice: Watch out bill closely. They can and will raise it as time goes by and not let you cancel without paying a lot of money.

Last rep I talked to was GREAT!!

I was treated well, I felt I could call back when or if I had unanswered questions. Overall, I must have been satisfied, I'm coming to join your company and leaving my current provider of over 25 years. I'm hoping these next two years will be a positive experience. I feel I was welcomed to this company transition and I hope it stays positive, I'm very easy to work with. Therefore, I'm hoping my experience is as well.

Person was very nice and knew how to help me.

The installer was very good. He was the 2nd person to come to the house. The first installer left without contacting us even though we left a note on the door instructing him to come to the side door. He did not want to do the job.

Install was completed on Thursday 8/6/2015. Installer left at around 3:00pm. Did not test on demand services. 1 hour after he left I got an error message on screen and no picture at all on any channel. Online chat requested self-diagnostic. Was told it was a dish alignment error and a tech would call within an hour. 2 and a half hours later with no callback I called customer service and was told by the rep a ticket was submitted and they would get around to it. Chatted again later in the evening and was told she would resubmit the request along with a complaint of no callback or service. Friday 8/7/2015 I received no callback and still no service. I attempted to use On Demand, service error and fail. Saturday no call and still no service.

Simple request, simple solution.

This is my second time as a DIRECTV customer and I am very disappointed/angry. I was a previous customer several years ago and decided I would try them out again because I was out of contract with my current cable provider. Previously, as a DIRECTV customer I automatically received a reward card from them as a sign up bonus and did not have to do anything to receive it (it simply came in the mail as it should). This year in April, when I signed up I was told it should arrive in about 90 days and I waited. It's been 5 months so decided to call today to inquire where it is. The customer service rep informed me that I was definitely due and should have received it by now. So he politely explained that he would need to speak with his supervisor.