DIRECTV Reviews

I was a Direct TV customer for several years. They would "reward" me with free movie channels from time to time. For some reason, the billing department began to have issues. I was cutting all frills in order to accommodate my new income of Social Security Disability and called Direct TV to discontinue Hi Def which is an extra charge of $10.00 per month. I only allow myself the Lowest Package that they allow. Each time I would call them to get this taken off my account, they would supply me with a "courtesy" of waiving the $10.00 per month plus offer me free movie channels. This went on for several months!

We were customers of DirecTV and reported an issue during the Olympics when all of our recorded events were garbled and couldn't be played back. We called Tech Support and they said it was a known issue with NBC programming and that their tech team was working on it. The rep said it was noted on our account and we would receive a call when the issue was fixed. We never received a call back. When we were moving, we elected to go with a different provider due to the issue and to get higher internet speeds that DirecTV can't offer in our area.

Buyer beware. When you buy a receiver at your local big box store, you are actually leasing a receiver from DirecTV. Then they charge you for a service contract to fix "your" equipment that really is not yours, talk about double dipping. This is how loyal customers are treated with highest prices and bogus charges. Also they up your contract when you change service. I had been a customer since 2001 and still had an active contract. I had to buy out to disconnect service because I had moved. Never again.

I've been a customer with DirecTV for almost ten years and have never been so disappointed with their service until recently. First, I'd like to say that I'm very surprised at the number of complaints I've read about this company. On Sunday, April 13, 2014, my mother and I were watching a program on Lifetime (Ch. 252) when my service was interrupted. There was no storm in our area, so I initially contacted DirecTV by email and received a reply by Allan **. I was told that DirecTV could assist me better if I called which I did the following day (Monday, April 14, 2014). I spoke to a representative named Ashley, and I told her that I wanted a partial credit on my bill, but she told me that it'd be less than a $1.00 because it was only one channel for one day and offered me free Showtime Unlimited for thirty days as a courtesy, and she told me to check those channels within two to three hours.

I will NEVER recommend this company to anyone. I'll rather pay $100.00 a month for better service! My grandmother ordered Direct TV. I was helping her get back on track with her bills so I offered to pay her cable for a couple months. Now the account is under her name. Mind you, I only used my card to pay her bill every month FAITHFULLY too, I may add. Finally, things got situated with her SSI checks and she caught up on her major bills so I stopped paying her cable bill. This was almost 6 MONTHS ago!

Without notification; i.e., sign-up, service period or my 2yrs, or Service Cancellation Process and Procedures, DirectTV charged me for movies (after my final bill), that were watched 18 months ago! Every company has a minimum requirement of fair billing practices. They are required to bill for services within a 'normal' billing cycle! Had I been told that they intended store charges on an access card for the duration of my contract, I first would not have ordered the movies, and most certainly, would not let the balance build up! I was specifically told by the agent that handled my cancellation, that there would be NO additional charges.

4/15/2014 - DirecTV STOLE $324.64 from my checking account on 4/14/2014. This is an UNAUTHORIZED transaction. I cancelled service with DirecTV due to them removing channels from service & not providing HD service when I was paying for HD service. As a consumer, I find that States and the Federal Government allow companies like DirecTV to steal from consumers for unauthorized theft of money from checking accounts.

On 4/16/14 I received an email reply from DIRECTV - responding to the complaint I had submitted through their website Help page on 4/9/14.

It all started by me getting my 80 yr old parents wifi for their home. I called Century Link to get it all set up. Some little twit refused to get info from me. Called my father. Refused to have us both on the line at the same time. Apparently this twit signed my folks up for 4 receivers, all with Genies and complete sport and movie packages. I was not aware. I was trying to deal with Century Link to get the stupid wifi box. So, I called the folks say, "oh, yeah, he's been here already and we are good to go." I said, "What? MY HUSBAND IS INSTALLING IT." "Oh, ok honey." So, after work, we run 1 hour north of us and they have all these new gadgets. Dad said the tv is all messed up and he can't find his channels he and mom watch.

I had my service shut off because cost was too high in February of this year. The service has been shut off at my request... but I keep getting monthly bills for service which are in excess of two hundred dollars now. And I cannot get anyone from technical support or any phone number I call for DT. Every phone number I call attaches my phone to the call and tells me I need to pay outstanding bill before I can talk to a representative. So in essence the company is charging me and I can not talk to anyone from the company to get them to stop billing me and to see that I cancelled the service months ago. I have tried hundreds of times.

They increase your bill whenever they feel like it. I moved and had to cancel my service and had to pay $200. I paid that but for some reason my auto pay did not go through for my last bill and instead of contacting me they sent it to collections. They had my new address and email. If you are thinking of going with Direct TV DON'T!!!! All of my friends have nothing but complaints about this provider. I will be doing my best to make sure my other friends and family that don't have it now, NEVER get it.

I cancelled my service with Direct TV in February of 2014. After hounding them for 3 weeks for the return boxes, I sent off my Direct TV equipment back to them. I received a refund check and thought that this would be the last of my connection with this company. At the end of March 2013, I received a bill from Direct TV for three movies that I had watched in the months of September and October of 2013. Since I was paying my bills online, I no longer had the invoices from those months and could not confirm that I had paid for those movies. I called and requested a copy of those invoices, but was told to contact corporate in writing and request this information. By the time I would receive this information, my credit card would be charged anyway.

Sign up for the service Where they give me free, free, free stuff and I got the promotion for 3 month paying $81.00/month. After the 3 months, DirecTV rises my monthly payments to $127.00 and because I didn't wanted charge for the free stuff anymore they remove me from my plan and said that I wanted to pay less I need to move to a lower plan and I told them that I wanted the plan that I originally signed up for. After hours and hours of back and forth, they cancel my account and send me a bill later for $400.00 so I call them back and asked them what was that and they said it was my early cancellation fee and that I was liable for any additional charges so I told them that I was not going to pay them a dime. So this month, I apply for a car loan and was denied for that being in collection more than six months. I want that to go away. I consider this as unfair. Thanks.

My bill went up $40.00 and would not correct it.

What a bunch of **. I signed up for the triple play through Verizon which included DirecTV for the cable portion of the package. I was told by Verizon that someone from DirecTV installation would be in touch to set up their service. As promised they called on Friday 4/4/14 BUT they acted as if I called them. They asked "when did I want service". I said, "Monday, 4/14/14". The rep. relied, "We can't set up service more than two weeks in advance." I said, "It's not. It's 10 days in advance." She told me to call back on 4/7/14. On Saturday 4/5/14 DirecTV installation called again. Again they ask when did I want to schedule installation.

I had a DirecTV installation 10 days ago. They were to install DirecTV and also a broadband. They did install the DirecTV, no broadband. Today I called to cancel, they told me I had a 2 year contract and the disconnect would be over $400. Unreasonable contacts.

I'd just like to say how much better of a product and service DirecTV is over DISH. My high school football coach once told me "If it ain't broke, don't fix it" when he noticed how I held my hands under the center as quarterback. I should have remembered that advice before disconnecting DirecTV and switching over to DISH. But in my defense, I only trusted that DISH was running honest ads - THEY WEREN'T!!! Neither on the TV side or the internet side.

I signed up with DirecTV thinking I was getting a great service. Immediately I should have know it was going to be all bad. We had the NFL package with our promotional package and movie channels package for $67.91 a month. The first 3 bills were fine but then the next one came and they deducted $150.79 out of my account. I called to find out why and it was all the channels we had. We dropped the NFL package and asked if we keep the movie channels would our bill stay the $67.91 and was told yes. I also asked why I didn't have Lifetime and Hallmark on demand and apparently that is an extra $10 a month.

Every month we have had an issue with this satellite and every time one drop of rain or a bird flies by the dish, it goes out and voila when you call, they spout off about how great their company is ... No, DirecTV is not the greatest thing since sliced bread. Get over yourselves. Your company sucks ... I cannot wait to get this blasted dish outta my yard and off my house. I don't want to hear one more employee say that they love their satellite ... That is company hogwash and everyone knows it.

In November 2013, I went to withdraw money from my checking account to get medication for my sick grandson. I was told by my bank of over 20 years that DirecTV took out $701.11 from my account using my debit card. They took every dime I had. I followed up with my bank to see what happened. My bank ran a printout for me showing the transaction. It was too late for me; the money was gone.

I signed up with DirecTV in January of 2013. I was told I would be getting a gift card and a discount on my first bill and a bundled discount on each bill. Only the bundled discount was applied. After weeks of calling supervisor after supervisor and hours spent on the phone, DirecTV finally credited my account the amount I was promised. I then upgraded my package in January 2014. I was assured my price would be the same for the next 12 months. Untrue again. My most recent bill April 2014 was $10.00 more a month. I called and they told me my bundled discount was only for 12 months.

I made the terrible mistake of considering new cable service with this HORRIBLE company DIRECTV. My daughter previously lived with us at home and had the service under her name. She moved out therefore cancel her service with them. I was left with decision of what cable company to go with. I felt comfortable with DirecTV because I already knew how everything worked. What I wasn't aware of was their ABSOLUTELY HORRIFYING customer service, wait time, overall customer experience. They refused my brand new account with them because, per what Sergio, George from the account verification dept. said was that they would need proof of my daughter's new address!?!?

DirecTV is a liar, crook and thief. Say one thing and do something different. Get everything in writing. Don't trust these thieves. They quoted me 75 dollars a month, the bill was $105. I had to go to consumer affairs to get it resolved. They are crooks, liar and thieves. DON'T BE A CUSTOMER. BEWARE. BEWARE YOU ARE DEALING WITH THIEVES.

Very large (double billings) appeared on our auto payment for DirecTV at a vacation home (not our normal residence). When I contacted the customer service department I learned of multiple charges that were added or discounts dropped off according to their billing time frame. I had written down all the directions for discontinuing special packages and services that I was initially contacted for (promotional programming) yet nothing was ever mentioned over the phone regarding all these hidden little transactions and rules for billings. When attempting to discontinue our package on the appropriate time and date I was informed that I could not as I would be charged extra; done anyway when I waited the allowed time. I remained on the phone for 1 hour with customer service requesting a supervisor and never had an opportunity to speak to one.

I should have known from the start that signing up was a bad idea. I got a "deal" from them in the mail. I was supposed to get a $200 gift card and a rebate for being referred. Told me I should receive the gift card in 6-8 weeks. Called back in 7 weeks and was told that the $200 gift card deal could not be combined with the referral program! Why wasn't I told this and why did they tell me I would receive it? I do not want to be associated with a company that has no integrity or scruples. I wish I would have read all the bad stuff before I got suckered.

Well, DirecTV is the worst cable company I have ever been with. They are liars and misleading. I signed up with them in Sept 2013. I advise DTV that I was in an apt. and I would be moving to my new home in Jan of 2014. I ask could I transfer my service. The Rep told me yes. I ordered my service and everything was going smooth until I moved. When I called to get my service transferred, they said that there would be a $200 transfer fee. I refused to pay the fee because I should have been advised of that when I signed for service. They said that they could not do anything. I said, "Well, I guess it would be cut off because I was not paying."

I signed up for service May 2012 and since then I have I had nothing but problems. From the time I signed up, they have lied about hidden fees and services. One example is on 3/3/14 I called and spoke with a supervisor, who at the time was the first person that "seemed" to give a damn. I told her I was paying too much for services. She said she could downgrade me to the Xtra package to save money. So of course I did that. I get a bill for the same $95.00 I was paying previous months. I called 4/1/14 and was told that by downgrading to the next lower package I gave up my $10 credit that I have by being on the more expensive package.

I used to work for them. The truth is without a credit check, it is impossible for the representative to tell you how much you will pay. As an example if your credit is horrible, then you will pay a 200 fee and get only standard receivers. However, if you would tell me that your credit score was excellent, and if this was truly the case, I could always quote you the actual price without a credit check. We were asked to run a credit check because that is how they feel they have you. You are now invested. It is easier to close the sale. We were reprimanded if we did not get you past credit check. The only reason why DirecTV asks for a credit card is they want one on file in case you cancel and do not return equipment. They will go into your account and take the money out. I could not do this job anymore. I felt like I was lying to people and would get in trouble if I gave out too much information.

They charged my credit card without my authorization. I never allowed them to charge my credit card as automatic bill, and I did not owe them any money either, but they kept my credit card number in file and charged it without my authorization. It is nothing but stealing money from somebody's account. I don't know why someone within the justice system or media does not go after them because I read in several reviews they have done with many other people too. They are just crooks and they will do it unless they are brought to justice. It may have also something to do with their merger with Dish TV. They may want to try to show they have high profit and high money, like MCI did more than a decade ago. Either way this is crime, stealing money from people's bank accounts.

Do not ever, ever, bundle with Century Link or have a billing problem with Direct. The billing customer service is off shore and it sucks. If you have a problem ask for the retention department and this will normally get an English speaking rep. My time with direct has been a nightmare.

Within a few weeks of canceling with them, they took $180 from my business account... (I had used my personal credit card, but one time I used business card). They didn't tell me or inform me in any way... I was never told this on terms of service, or did I ever see this written anywhere they could do this! And I guess since they have over 1600 complaints I can see I should have looked them up before doing business with them! I hadn't even received my last bill yet. They did finally send me boxes to send receiver back, but never a phone call during this whole process. I finally contacted them and wanted to know what was going on, then within a few days is when this unauthorized withdraw happened! I have looked all over their website and on my paper bills and I do not see anywhere where it states they can take money out of my bank account or from my credit card without my permission! Isn't that called fraud or stealing??

These people got into my bank account unauthorized. I didn't sign up for automatic bill pay and come to add up my bills, they have been charging me 2x's a month the last 6 months. So, e-mailed 20/20 to explain full story so if any of you have had problems with Direct as I seen on many reviews, please send to 20/20 and your local news channel. They are scammers and big rip offs.

I've been a loyal customer of DirecTV since 2010. I moved from California to Colorado and brought my service with me and had it connected in April 2013. My lease at my apartment was up on March 31, 2014. I called DirecTV on December 11, 2013 to ask about my contract and if it was completed. I was told by the rep I spoke with that my contract was up and I was on a month-to-month basis. On March 9, 2014, I called DirecTV again to cancel my service as I was moving into my family's home and they were already wired with another cable service throughout the home. I asked the rep I spoke with if I had a cancellation fee and he said that my contract was finished in December 2013. I asked him to please send me an email confirmation of this and he said it would be in my final statement that I only owed a pro-rated balance of my service for the month which would have been approximately $58.00 plus tax. I again asked him about the cancellation fee and he assured me that I didn't have one and he was putting notes on my account that there was NO FEE.

We signed an agreement for TV pkg @ $24.95/mo for 1st yr. based on promise of certain TV stations/pkg. Never got this price or pkg promised by their representative. We left Dish after 20 years based on Direct's promise. Bills gone from $45-65 the 1st year, and have called almost every month to try & get corrected. To no avail. 2nd yr went up even more. Now $75/mo when promised $55 on 2nd yr. again calling every month & they deducting whatever amount they can justify from our account! Tried to explain situation to retention dept on numerous occasions. They always promised to correct. Never did so we just cancelled service during 'contract'.

I called DirecTV for a quote when I moved to a new apartment (December 2012). They gave me a decent price quote for cable & I inquired about internet because I wanted both. They rushed into telling me to schedule a time for the tech to come out & install the cable. Again, I asked about internet. They said they had outside companies who were internet providers & assured me they would set it up. So I (stupidly) agreed to have the tech come out, thinking they would install both. A tech came & asked where I wanted the cable box. I said in my room, & he said it was too far of a distance so he could put the box in the living room & I would have to run a cable back to the bedroom. I told him upfront about the apartment's policy about no drilling or putting holes in the walls & he said OK.

WARNING! To anyone who has or is considering the use of DIRECTV, let me first say we have every channel that you can imagine so our monthly bill is quite steep. My account is password protected and it is not connected to phone lines so no one can order pay per view movies. Plus when football season is here we have the Sunday Ticket. That being said we recently upgraded to the Genie. Nice device and serves its purpose. Well I just received my first bill since my upgrade and it had $450.00 worth of pay per view movies on it. Get this, when I called to complain they said the movies were from 2008. Yes folks 2008, it is now 2014.

They always cut my bill off for a past due amount, but service will not come back on until you pay past due and current bill even if not due yet. Plus it does not work in the rain.

I am moving in 30 days. I contacted DirecTV to inquire about a "triple play" type of package for my new home. They said they were unable to provide such a service in my new town. I asked how many days notice I would need to cancel my service when I move and I was told that I was under a two year contract. I knew nothing about the two year contract. A year ago, I was going to leave DirecTV for one of their competitors. In an effort to get me to stay, they offered me a free DVR Genie - I accepted their offer. Now they are saying that the offer included a two year agreement. I did not know that and would not have agreed as I knew I would be moving. As a side note, I have been a customer in good standing for four years and have never been late on a bill. I am not asking for anything in return, I am just asking to be able to be able to cancel my service as I am moving and will be in of a TV, internet and phone package.

On a near endless sales call with DirecTV in June 2013. I was pitched a "bundle" package of internet/cable for $75.98 per month. I was told installation and equipment for both were included (no monthly rental fees), and that DTV had free limited on demand like the provider I was ditching. I was told that Cable would be a 2 yr contract, but was assured internet, provided by subcontractor was month to month and I could change or cancel internet anytime. I asked very specific ques about all... and so I paid the initiation fee, let them pass me on to the bundling department for installation. But, DirecTV ABSOLUTELY flat out lied to me. The installation of Cable revealed that I was not even getting the cable features I had been sold, and that he had no idea about internet install, etc. Well, ok, it's a subcontractor.... and even though it was to be scheduled by DTV, maybe one wasn't reflected on the other, but surely it was in my account data.

They lied about their contract, saying they would offer incentives after the 1 year payment incentives would expire in my 2 year contract deal. There were no incentives to offer me and my bill more than doubled even after I cut my package to the lowest costing one they offered ($94 a month wasted). In addition, they told me that I could get the satellite dish installed where ever I wanted; which was true except they left out the $100 additional cost to not have it on my roof. They also processed payments onto my debit card without my knowledge or authorization. They refused to remove the charges after I called customer service. I also lost signal during most light rain events and 100% of the time during storms. STAY AWAY FROM THEM!!!!!

DirecTV - Intrusive policies before subscribing. Has this happened to anyone else? I'm currently a DISH subscriber. But, I was interested in doing a comparison to see if I can get a better deal through DIRECTV. I've been a Comcast subscriber before for TV and still have them for Internet. DIRECTV had sent me an email offering what appeared to be a good deal, plus 25,000 AAdvantage miles. But, it was tied to a 2-year contract with the first year being under $100 for everything (HBO, Showtime, Cinemax, Encore, etc) including the 2014 NFL package.

We are not happy with the service. When watching a show it will pause momentarily for no reason and then start again a few moments later. Does this often. Let it start raining hard and we lose the signal completely. Really sorry we switched from cable. Now we were able to watch LSU baseball all of last year, its why we pay extra to have a TV in the man cave because all the neighbors come over to watch the game. But this year we can't get the games. This really sucks.

I usually do not post comments about products and or services but there is a first time for everything! In August of 2013 (8/18/2013) to be exact, I signed our family up with DirecTV. The contract was sent to me via email and stated $45.99 for the 1st 10 months and then $55.99 for the next two months for a total of $571.81 for the year, (Heck Yeah!) so I signed the contract for two years. Installation went smooth and the service is REALLY good BUT… and yes, were you waiting for the BUT, well here it is…

I called them and the person that answered me kept on giving me explanations on the days of the cycle, but would not answer my question on why is the charge done on the middle of the month. She said, "Hmm!! So sorry, ahhh!" So sorry I told her, "I am not upset at you but rather at the situation," although I have to say to her "I do not care it is not my problem" attitude after a while was getting annoying and frustrated. I asked to speak to a supervisor and was left on the phone for over 10 minutes then she came on the line to tell me that there was no available supervisor.

Chose pkg advertised at $29.99. Called number that was in the ad to subscribe. Had to pay $19.99 to arrange installation. Advertised no up front cost. Had installation the next day and received a billing for $40.99 cents. I was told because we had HDTV that was the reason for the extra charge. Even said that was explained in the SMALL PRINT at the bottom of the advertisement. I asked them to downgrade to the lower cost with no satisfaction would not allow me to speak to anyone else or clearer voice (I am hard of hearing). This is totally unsatisfactory, I subscribed because of the $29.99 offer that is what I can afford. This is advertised on the internet, newspaper, flyers and magazines. Nothing is mentioned about extra charge for HDTV where you would obviously see it.

Back in November, I used my debit card for my daughter to get her cable turned on then a one time payment December 7th. I lost my debit card, reported it lost put a block on it then got a new debit card in January with a new card number. Then March 14th, DirecTV took $395.67 out of our checking account which then made me negative 50 dollars. How can they take money out of my account when I have never given them my new debit number. They say I gave it to them. I'm old but no, I never gave it to them. When I called them, all I get is the run around and when I ask them any thing about how they got my new number 3 times they have hung up on me. My husband and my son are on the checking account and by taking all the money out not only am I negative but my son is out his money.

When I moved into my new place in Irvine, CA, transferring the existing account (had their service for 8 years), the technician did not put much effort and told me that was not a good area for their service and left. Call their office and cancel the installation and that was when my nightmare started. On February 1st, they told me the service will be cancelled and they were going to return part of the money (because of their expenses). And as of March 17th, 2014, still have not receive any money yet. What is worse, they today made a withdraw from my account of an additional $34.91. When I call to find out about this, they argue it was a debt I still owed since 2009 (yeah right). I have called them in more than 6 times and every time is a different answer. DIRECTV is just trying to STEAL the money Plain and simple.

DirecTV had a credit card number on file for an account that was compromised by a security breach and new cards were issue. At the time of the breach, a direct payment was set up through the bank coming from my mother's checking account to settle the bill each month. Even though they were informed that the payment was now coming through the bill pay from Arvest Bank, DirecTV tried to run the card through auto pay. TWICE! The charges were rejected by the bank and DirecTV placed a penalty on the bill, where they are accruing late fees. The account is paid in full, they can see on their account that a payment has never been missed yet they have shut the service off for nonpayment due to their own error. In any attempt to get the charges removed, we are told it is impossible. We are told that the charges need to be paid in full or they will be turned over to a collection agency. When asked to speak to a supervisor, we are put on hold for hours at a time and eventually hung up on.

I closed a bank account over a year ago and month after month I have to enter a new routing number and bank account number to pay my bill. There is no way to change this or delete the account number they have on file. I finally got frustrated enough to call them and spent 40 minutes on the phone with an agent who couldn't believe that what I described was true. She finally told me that I was right and transferred me to another department so they could "reset my billing information" so that I could re-add the new account I wanted to use. The new department, sounding like India, of course, told me that it wasn't possible to change the information. The only way to change bank account payment info is to re-sign up for autopay. So the closed account continues to appear unless I go with autopay. You must have a credit card on file with Directv which appears to be a major complaint from other consumers. Obviously Directv doesn't have an IT department worth a crap as most all other vendors who accept online payments are light years ahead of this antiquated site for directv.

Today, March 13, 2014, I contacted DirecTV to inquire about their prices for bundling TV and internet. First I had to fight my way through their automated system since the system presumed I was already a customer and insisted on my account number and home phone number. Once I was able to speak to a human, I had some difficulty understanding the gentleman and kept getting the impression that he was trying to fast-talk me into agreeing to something.

After 20 years of being a customer, they installed a standard receiver in Mancave with HDTV. Calls were put on hold and finally informed it will cost to get another HD receiver and another 2 year contract. When told to come and get the systems they said that my primary system was out of date and to trash it and only send back the cards and 1 of 3 boxes. The channels have gone away that I had years ago and the price has gone up.

An employee working for DirecTV stopped me in a Walmart and said he could get me better prices than the service I had. I listened to his very appealing speech and he even used his mother in his appealing speech to draw me in. I was told I would have the price he quoted me for the two year contract, and he wouldn't give me something he wouldn't give to his mother after I told him I don't like surprises. Well to my surprise after I started having problems from the very beginning starting at installation, I called DirecTV and he said the employee should not have said that to me and the price is only a year. When they install the service they give you a channel line up that shows you have certain channels. Well that was wrong also because I didn't have all them channels and when I called to question it they said I was given an old channel line up and if I wanted those channels I had to pay 9 dollars more. This whole experience has been nothing but deception and I'm stuck for two years. Will never refer anyone to get DirecTV. Ugh.

I had such a bad experience from when I first signed in (January 2013), I just don't have any option for any other cable company (Altoona, PA). My son was going to school there and he need internet service. The sales representative was quick to get my credit card and quote me with a wrong price as what they advertised, I don't think it's right but $20 more is a big difference but I don't have any option.

DirecTV offered us new boxes "Genie". They would replace all three boxes we have with this new Genie. "You will have a lot more recording space etc., etc.” By the time the technician arrived we had decided to just keep our boxes. We said we are happy with these so, no thank you. Tech said fine and went on his way. That was on Sunday March 9th. This morning, March 11th, there is a message from DIRECTV on the TV in my family room - "THERE IS A PROBLEM WITH YOUR STORAGE DEVICE". The message says call this number

They said I sign 2 year contract. I said never sign any contract because I did by phone. Also I have not contract papers. They said I have to pay $240.00 fine.

I had my bank card on file with DTV WHEN I had their service! I switched my cable company almost a year ago! Last week, they sent me a box so I could send them their stuff back. I DID!!! This morning (a week later) I wake up and Direct TV took $500.00 out of my Bank Account!!!!!!!! I wish I would have known they could do this. Without talking to me FIRST! I would have canceled my bank card and got a new one, A LONG TIME AGO! I called and spoke with the supervisor which did me NO GOOD. NOBODY can help me, even though I have rent to pay TODAY! Now, I can't pay my rent. All DirecTV told me was sorry...... Yeah, THANKS DIRECT TV!

I have not had a good experience with DirecTV. I have had it for over a year and will be glad when my contract is up so I can go back to Time Warner. DirecTV service is out a lot and I have had to spend so much time on the phone with them trying to get to speak with someone about problems. As of today, my service is out again - wire down. They cannot fix it for 4 days and want to charge me $49 to fix it. A remote control quit working, and I had to pay $15 for another one. Not my fault! At least when I was with Time Warner, they did not charge you to come out for service calls and were prompt. I have been very disappointed with DirecTV from the beginning with the installation. I called about that and was more or less told "too bad". I could kick myself for going with DirecTV and definitely would never recommend it.

You sign up for a certain package because those are the channel you want. DTV locks you into a 2 year contract. That you have to pay to get out of. Then DTV decides they are going to move some of the channels from your package you signed an agreement with, to a higher priced package and is no longer on your active channel line up. Then say, if you want your channel back, you got to upgrade. Well seems to me if I signed a contract with them to stay with them for 2 years, they should honor their agreement and give me the channels I signed up for. I even logged a complaint with the BBB... but nothing was resolved. DTV refused to comply. I since dropped them.

DIRECTV misplaced the check that we send on time to pay the bill, interrupted our service even after been informed that a second check was send out to the pay the bill. All the people that we talked in customer service were arrogant and unable to help.

My TV went out. Told me I would be without TV for three days. Love the picture. A little pricey but love it.

We had Direct TV for about 5 years. Always paid on time but had numerous issues with the bill monthly having to call for additional charges, movies you hadn't purchased etc. Last Fall Direct TV suddenly had no service available on the sports channels in our area. Baseball playoffs were beginning followed by World Series, so we called to ask about the service and we were told they had lost their contract and couldn't guarantee service to us.

Even though we no longer have DirecTV, our experience with them was of a positive nature. The one and only thing that I did not like was having to pay shipping for a replacement receiver. Everything else worked out fine and we even received a partial refund of unused payment. We left DirecTV because we found a bundle of services that includes internet and cable. I really did not want to bundle with Direct because of different companies being involved. I will say I believe some of these companies are getting too big to handle the load that is upon them.

Please don't get DirecTV as you will be extremely disappointed not only in their customer service but the service available by their inferior product. In the last 3-4 months before I cancelled my service, the product has degraded considerably. Mind you the product wasn't that great from the start and it was a horrible beginning which should have foreshadowed what was to come. When I first started, they could not set up two GENIE boxes at the same time where I would be able to record more than 5 shows at a time. They had more than 3 technicians come out over a span of two weeks and it was never resolved. I just dealt with it because I didn't want to take any more time off and just didn't have any more time to deal with it. After maybe 6 months of okay service (down maybe 2-3 days a month due to weather), I was okay with it but in the last 3-4 months... the service has been down 7-8 days and to top it off, they increased my monthly charges. I ended up calling and cancelling and was told that they were going to charge me a Early Termination Fee. That was the last straw with this company and I will never work with this company again or recommended anyone to this company. Just a terrible experience.

Every day at the same hour my the satellite go out... Why I ask my bill is always on time, why pay for something I can't half watch!! I will call DirecTV, they do their troubleshooting, it come back in... This has got OLD...

I signed up for a two-year package with DirecTV in January 2014 and the price was supposed to be $29.99 per month. I received a bill for $85.00 for two months of service and I called them and was told that because their costs were increased, they changed the prices. I said that I should receive the price I signed up for and was told that they would make a note of that in my file!!

Directv debited my checking account without my permission. They charged me for cancelled services and they did not disclose all terms and conditions. When I signed up for Directv I signed up over the phone. The representative I spoke with read me the terms and conditions verbally and I in turn verbally accepted. Never during the reading of those terms and conditions that were read to me, never once did the representative tell me that my banking information would be kept on file, nor did they tell me that they would reserve the right to go into that account at the cancellation of service to debit money randomly. However, I was told that I was signing up for a 24 month service starting that day, that if I cancelled before then I would receive a charge of $20 per mo. for each month not completed. This I agreed to and completely understand.

My wife and I incurred $100 in overdraft fees as a result of DirecTV taking a $45 payment out of our checking account on 12/16/2013 to apply towards our final bill. The fees were incurred when our Life Insurance payments were returned as NSF. We filed a complaint with the Tennessee Dept of Commerce concerning this issue and another issue we had with DirecTV. The other issue was resolved but DirecTV refuses to reimburse us the overdraft fees. The reason they won't reimburse the fees is because of what they put on the back of the bill that states they will use the credit card info from the card you used to set up service to withdraw any amount you owe for equipment or services "for your convenience". Their claim is that they gave us ample notice that the payment was coming out which is on the back of the final bill dated 11/29/2013.

My parents are in their 80's and a DirecTV representative (Jacob) showed up at their door telling my parents he could give them more channels than what they were getting for $24.99. My parents decided to do it and made the switch. They never received a contract and it has been 4 months. Not only that they have been billing my parents for ten dollars more than the $24.99. The representative, named Jacob has not given my parents a contract and they continue to get billed for more than the agreed on package. I finally got involved today and I was on the phone with DirecTV for at least an hour. They refused to adjust my parents' bill to the agreed upon amount. After I told Jacob I was going to make a report of Elder Abuse if he did not give them a contract reflecting what he told them, he came by, but neglected to bring the contract. It has caused a lot of stress for my parents as they are on a fixed income. My dad has a weak heart and this situation has not helped him. I am so angry. Their business tactics are horrible and it still is not resolved.

No one told me to call in 90 days to delete freebies. Didn't get bills. Called 4 mos later. DirecTV wouldn't change program and continued to bill $47 mo, though promised two -$7. Most expensive program on promotion about $86. DirecTV then billed me about $105 mo. Contract reads $20 for Adv Receiver; charged $25. Upon complaint DirecTV switched me to Mexican and Mexican **. Upon recommendation, I changed cable co.

This is the second time that, when I downgraded my service with DirecTV I lose all my channels and they try to stick me with a $49.95 charge for a technician, or a $7.95 monthly charge for technician service. I lost service in one DVR and was upset that they wanted to charge me $19.95 to ship a replacement DVR, which belonged to THEM, that I needed to receive THEIR service. I told the rep to cancel the DVR, and downgrade my service. After that, the same day, I noticed a phone like ringing in my other TV when on the DirecTV stations. I reset the box, and lo and behold, no stations.

In January 2013 we lost our home to a house fire. I immediately called Direct TV to let them know that our home was gone. They advised me that if I paid the next month (February) in advance. My account would be put in suspended mode until we could be rebuild. I followed their instructions. Due to government inspections and permitting delays beyond our control we were not able to get our permits to begin construction until the end of September. I sent a letter to Direct TV that we hoped to be in our new home within 6 months.

I have finally had it with DirecTV. They have lied to me, overcharged me, after over 10 years of service paid my bill like I suppose to… I talked with them a year ago, said put me on cheapest package I could get. They agreed 36 and some change. Now, year later, just out of the blue bill went up to 63.49 with no upgrade or anything. Now they say that it was a promotional deal they put me on. No, THAT’S A LIE. That was never spoken of at time we made the deal. They think everyone is stupid except them. Well no they have it right backwards. I told them to disconnect my service. First out of their mouth was additional charges. After all these years I’m spoken to like a criminal... said they would not work with me on final bill. Then insulted me saying if equipment was not sent in I would be charged in addition to my bill like I was going to steal their piece of junk equipment.

DIRECT TV - They will take money out of your account without authorization! They got me for over $1,100. We never signed anything for a bank draft, etc. We used our debit card one time to pay a bill and they kept our info on file. We dropped them after receiving a $400 bill. We never got any collection calls or bills only a box to return equipment. 3 months after they closed the account they hit our bank account for $1,100 unauthorized! You will also receive pay per view charges for movies you didn't order.

I received my bill and there was a charge for $44.95 for a PPV fight. I called customer service and said it was on the card I sent back in when I had to upgrade. I told them I never ordered this in 2005. I don't care about boxing. They pretty much told me that I did and that is too bad. Bad customer service to make me pay for something that long ago and I cannot prove it now.

I don't understand all the complaints. Sure no service is flawless, but Time Warner, Dish, U-verse, all have problems from time to time. I have found that "D" is the best of the bunch. Clear digital video, incredible multi-views of major sporting events, the exclusive "Audience" channel. Regarding the loss of signal....that is a myth if your dish was installed by a professional. In addition, simply "Pam" it before the snow flies, and it falls off just like the back of a duck. Bottom line, they are the best of the rest. Nuff said?

Back in November 2013, I purchased the new customer deal from Directv, stating I would pay 24.99 for 12 months with a 2 year agreement from DIRECTV. Now they want to charge me 63.00 and some change a month, after I had paid my bill. The only reason I went with DIRECTV was because of the special, no other reason, even though my bill is not due YET, what can I do?

I've been a DirecTV customer since 2004 till current and I can honestly say that the customer service is horrible!!! Shame on you DirecTV for claiming to put your customers’ needs first.

My husband recently changed services, he turned in all the boxes and cards, they suddenly came up with this excuse stating that back a year ago when a box went out and they exchanged it that warranted another 2-year contract. That was not told to him. We owe 0 to them, we paid them faithfully monthly even though they kept raising the rates. We no longer could afford the climbing rates without notice. Now for the last 2 months, they are looking up my name and charging my personal bank credit card. I turned it into Fraud alert. I called DirecTV and of course getting the run around they knew nothing. So not only is the bank looking into the fraud, I too am going to write to the state attorney general of their main office and snapshot the charges of each month and see why they can steal people's credit card numbers and use them without authorization.

I have been a DirecTV customer for a very long time, my dad is a DirecTV customer, so naturally when I moved out the first call I made was to DirecTV. I myself have been a customer since June 2013... So here is the story. I recently had to take over paying the bills for my husband... When I did we owed $318 which I didn't complain about because we owed so I made a payment of $280 in Dec, and $165 in Jan through the mail to PO BOX New Jersey (where Kathy told me to send it). Called just like they told me to let them know that the money order is in the mail.

We are full time RVers. Pulled into River Loge RV Resort in Inglis, FL. Reported Channel 9 has severe ghosting and can't watch and their DirecTV Teleguide is not accurate. Park was told they were told it was a DirecTV problem. Been one month since reported and no improvement. Thinking of purchasing satellite and direct service. Is this typical of their quality and service.

This company lie with the poor service to help when you got no signal. They said if a service has to come to my house there will be a $50 charge even I have no channels at all in my house. Very disappointed with them. I'm ready w/ a different company sorry but I have no choice.

Direct tv is systematically gouging people with their package pricing. I recently changed my programming to a less expensive package and added a premium channel (cinemax). My account was $127+ change a month, my account was increased by $6 a month. I was told they had a increase within the last 48 hours. All there doing is gouging people any way they can. This is a very underhanded way to get money!!! DESPICABLE!! !

Got my 3rd bill today and after losing 2 channels, they raised the price on the HBO, Cinemax, etc package by $1.00. I called since I was supposed to be receiving this package for free for the first 3 months, yet my bill went up. First rep asked me how I was enjoying the package to which I replied that I was upset over losing 2 channels. Instead of correcting my billing error, she transferred me to a supervisor who told me that I needed to talk in a professional manner to her because I called her bosses idiots. I used no foul language with her but she informed me I could not use the word idiot. First, I am not a professional customer service rep so there is no requirement for me to act "professionally" to her. I was not abusive at all, I just told her that the decision to drop a channel that is broadcast for free was idiotic and very poor customer service. I finally got my billing issue resolved but after this, I will be switching service providers as soon as I have time. I will even be paying the early disconnect fee just so I don't have to deal with this company. If anyone is even considering this company. Please rethink after reading these comments.

I called DirecTV to cancel my service because my bill was much higher than what I had agreed to when I signed my initial 2-year contract with them and because the Genie is offline more than it is online. They gave all kinds of excuses why I was being charged more. But the most surprising one was that they were charging me for NFL ticket - a service which I never authorized. When I asked them to refund those charges ($37.94 monthly) they said they were valid charges and they would not be refunded. I complained that taking my money for services that I had not authorized was illegal. They said that I had been informed and had not opted out. I will be contacting the attorney general in California. Because I believe this violates my consumer protection rights. If they send me a notice that they are going to start the Playboy Channel on my service and I don't say no by a certain date is that a valid charge. I think not.

I have found out the hard way that DirecTV will offer free channels for several months and at the end of that free trial period, they will automatically start charging you for those channels. I also got hit for a huge increase in my bill for NFL Sunday ticket... because it was automatically added to my programming because according to them, "I did not tell them that I did not want it." Saw the charge on my bill... called them.. .and was told that once its added you can't cancel...you will have to pay for the whole season. What a rip off and a crappy way to do business... scheisters.

When I first signed up with this company, my bill was $55. After 6 months it went to $110. I called and complained and it went down to $76. After another 4 months (it was suppose to be 6 months) it went up to $117. I called and asked why and to have it lowered back to $76 and I was told, "oh that's too bad, your rebates expired so we can't do anything but lower your package." The customer service reps are rude and condescending on the phone but with a nice voice. They don't care about their customers and they constantly remind you that you signed a contract with them. They do business by threatening their customers. If you can avoid it, DON'T SIGN UP WITH DIRECTV. THEY ARE A RIPOFF with poor customer service.

I tried to set my account up online and was experiencing difficulties, so I called. Online, I was told that I could get the Genie, for free. Over the phone, I was told that I didn't qualify. So, I spoke to a friend that works for AT&T about bundling my DirecTV and U-verse services and he told me that I do, in fact, qualify for the Genie. Also, my sister was told that she could not get Direct because one of our 200 something family members had an unpaid bill. She was happy to call Dish Network and they were at her home to install the very next day. They aren't very concerned with getting new customers if they are going to turn people away for their family members' unpaid bills. If I were penalized for every thing a member of my family has done, I would be screwed! Get real, DirecTV!

When my husband passed away in November, I had to change my DirecTV service into my own name. When I spoke to DirecTV in December, they suggested I get their "bundled" service with Verizon for internet and phone. The rate they promised was $54.99 for I&P. I also at that time switched my premium channel from HBO to Showtime and Starz. I was trying to reduce my monthly bill. Verizon then contacted me to schedule a service appointment. When both bills came, I was charged higher fees than what was promised. I called Verizon and was told that they couldn't do anything about what DTV promised and I would have to call DTV.

I noticed my bill was going up and up and I started backtracking to when we get the NFL Sunday Ticket which we ordered. But I noticed on my bill it said NFL Sunday Ticket Max and when I researched it, I saw the $90 plus dollar difference in the price. I contacted them and told them that I never authorized an upgrade and that I wanted the money to be put back on my card. I was assured that it would be. When I checked a day later I saw that it was a credit. I never asked for a credit. I called again. I explained the issue and I was again assured that my money was going to take 10 business days to be put back on my card. I looked at my bill few days later and they gave me the $90 dollars and the tax as a credit.

I have been a customer of DIRECTV for almost 8 years. This month, the monthly rate on our existing package was raised $10 ($120/year). There was a $2.00 Regional Sports Fee attached (we do not subscribe to any sports package) and I now have a Monthly Protection Charge that I did not request. I understand the dynamics of the business environment, however the digital/cable/communications industry's past has looked more like a sine wave than a strategic business thrust. Almost all of the homeowners on our cul-de-sac have DIRECTV and all of them are furious with the increases. We are still utilizing the original equipment that you issued us when we first had DIRECTV installed. Nothing has been upgraded; we have cost your firm almost nothing to maintain and yet we keep paying fees for outdated equipment every month. Not a good business model to say the least.

December 9, 2013, I chose DirecTV as my satellite TV provider, and they assure me that I would have the option to make changes to my programming at anytime. After a month and a half I decided to add international channels to my programming online, but my dish was not capable to receive the signals to such program. When I confronted customer service with the issue, I was told that there was nothing they could do because my dish was only capable of receiving English channels. If I wanted these extra channels I would have have a different dish installed and I would have to pay $124.99 plus I was going to lose all promotions receive by DirecTV. My point is why did they offer the customers the dish that's capable of receiving English and Spanish packages, since is offer free at no extra cost. I feel they intentionally withheld information from me, so in the future they can charge extra money to grace DirecTV at the cost of pocket expense. This is known as a scam anywhere on earth, furthermore as taxpayers the public deserve to be treated fairly.

DirecTV raided my bank account as I cancel the account, created a closing bill for 356.0 dollars and try to collect. Well I still not certain how do they know my exact balance and drained. It was only 36 dollars and some cents. It was the last day of the months. However is they would it gone today. They would have broke me. On my way to bank to exclude DirecTV from helping themselves out of my account. I now enjoy Dish Net for half of the charges, better programing. I just want to live a record that the big guy (DirecTV) is not playing nice. Down with the bullies.

Still no signal and they want me to pay for no service, they will not send out a technician unless I upgrade my service. They are the most disgusting public service company I have ever dealt with. I was charged for a HD receiver box $25.00 a month for two years, told that was the only way to get programs, I have an HD TV, did not need this box. Told to call in spring when there is no snow, the techs are forbidden to make appointments in bad weather. I was sent a new receiver still no signal. I asked the billing dept to give me credit on my bill, they said they cannot until a technician comes out. I was on automatic billing and my bill would vary radically each month so I had to opt out and request paper billing.

I got DirecTV set up on a Friday. The installer was good then on sat I found out I got screwed on the rates DirTV gave me. Costco and AAA contracts are a lot better per month with lots of benies. I called DirecTV to ask if they would adjust my acct since I was not told of the discounts by the customer service line and had asked about it. They also denied my son to get his credit of 100 for recommending me they wouldn't do anything about the rates and want to charge me 460 to cancel now. What a scam. I called and talked to supervisor. They said they will do nothing to better the charges. Bad customer service. They can care less about their customers.

I am so upset that you have taken off the INSP Channel. You all should be ashamed. Trust me on this...if it is not put back on, we will have to change our provider. I am so sad. We have enjoyed the INSP Channel so much. We have had good service with DirecTV but this is so upsetting. I don't like Hallmark or the God Channel. The programming is not anything like the INSP Channel. We will be looking into when our contract is up & change to another provider as soon as possible unless you decided to keep the INSP Channel.

A 91-year old woman in Fort Collins, CO (my mother) had DirecTV installed and after the first snowstorm the picture was lost. She called and they said she needed to go out and brush off the satellite dish. She said she was 91 and used a cane and could not go out in the snow. They told her to find someone else to do it. She said she lived alone and this would not work for her so please cancel her contract. They would not let her out of her contract and stuck her for $240.00. She is mad as ** and fighting this pathetic excuse for a business.

DirecTV ripped me off for $700. I had been with them for 10 years and they got worse and worse in communication. I put DirecTV in my trailer on the lake and decided to move my trailer and they wanted $455 to move it. I got mad and told them I was canceling. They told me I would have to pay $275 because I was still under contract at the lake. I said OK that's cheaper than $455 to have it moved. My DirecTV at my house in Joplin shouldn't have cost nothing since I had them for 10 years. They sent me a bill for $275. They said since I ask for a HD receiver the year before that renewed my contract. I called several times pleading my case of being overcharged and got nowhere. I had to pay all this money to keep my credit good. I could never get them to send my bill at the lake to my home address either, after calling them 10 times or more about that.

Called DirecTV and signed up for bundled TV and Century Link internet and phone service, and got the installation scheduled. The first installer said we would be better off getting the Century Link install internet first because he didn't want to disrupt the Comcast internet and he left. After the internet was hooked up, we rescheduled DirectTV installation. Someone else showed up and he refused to install until the cabling was upgraded. So we upgraded the cabling and called DirecTV to reschedule. Meanwhile a little over a month had passed by and DirecTV said they would come out and install the service but we no longer would qualify for the bundle because it had been over a month since the first time we called. So I ended up not getting Direct TV but now have Century Link internet. The problems with Direct TV's business practices are:

By the time I actually speak to a real person, I am ready to choke them! The woman on the recording is very annoying! I want the WEATHER CHANNEL! The weather nation is inadequate! When I called The annoying woman's voice wanted me to transfer to another annoying recording to complain! Real people need to take complaints! All they are doing is dumping the bad service and the consumer is so to be vilified by talking to a recording! are you kidding me! Bad service, LISTEN TO THE CONSUMER!

It seems that as long as it is 70 degrees and sunny DirecTV works fine. But what I have experienced and am still experiencing after several phone calls and a service call, when it is cold, raining or the wind is blowing, I get the 771 error code. I work during the day and get up at 6 am and it doesn't work, I guess due to the cold and at night it goes out around 8 pm. What it does in between I have no idea. All I can say is I have 14 more months left to deal with this mess. I am paying 100.00+ dollars a month NOT to get stations I could get for free with a government box and rabbit ears. I am not very happy with DirecTV and will tell everyone I know about my experience. We line in NC. I feel for the people in Minnesota!!

The ad simply states 74.99 per month plus tax. After all was said and done with extra TV's and HD, it was 107.99. Fine with me. A bargain for TV, internet, and phone. Now I am being told best price that can be done is 147.99 plus tax. That is for 12months, then up to 167.99 for next 12 months. Does that sound fair? About the same price I was paying for Infinity, for much better customer service.

4 years of paying over a hundred dollars a month without missing one payment. We moved and used their free whole home DVR. When we lost half our income we decided to go without TV. Then we get a bill of $303. I called a couple of times to dispute the bill. They tell me that when we moved and they talked us into another HD DVR that was free. We said well okay. They did not mention anything about extending our contract for two years! I had bought a HD DVR at Best Buy in 2009 and I even sent that back and they would not reimburse that expense, pathetic customer appreciation. I and my entire family has boycotted DirecTV for their greediness.

I had DirecTV for nearly 2 years and everything was fine. Then I moved and got the service transferred to the new house. Shortly after I started noticing that my bill was never the same every month; it was creeping up ~$5, $10, $20, $30 each month. I finally called customer service and they said I had been automatically enrolled in NFL Sunday Ticket because I was supposed to have called them by a certain day to tell them I DIDN'T want it, or it was automatically going to be added on. That got straightened out but my bill continued to be unstable and not the amount I had agreed to, $71/month.

They lied since day 1. The sales rep promise channels like Netflix, Day 2 installation technician tried to make more money, wanted to charged for rack to installed on balcony. A couple of months after we started to have failure service, we call several times, and the last three months it got worst. We would be watching TV and the picture would go off, black, no server found. I have been complied with my part of my contract until I did not received the service, that I signed for, and they have it on record every call I did, that I have been documented. I am not surprise they have so many complaints, if they want to run their business base on lies.

DTV cancelled TWC (the weather channel) and gave us a weather provider that is really bad!!!!! I hate the new weather news!!!! It is very cheap and I have yet to see any reports in my area, which by the way, we are having horrible snow storm along with bad winds and roads are getting shut down. But our state (Ohio) doesn't even show up on this weather station!!!!! They only talk about west and south areas.... What a cheap way to get more $ in your pockets DTV!!!! We weren't even asked or told this was going to happen!!! I want the original weather channel back. Or lower my bill since I am not getting what I was paying for in the first place!!! I can't even go to my active button and get my local weather!!!!! Ugh... I'M so mad!!!!

My equipment keeps losing signal. To have a receiver replaced, I have to pay $25.00 to have it sent. I have two DVRs & 4 TVs. One of which won't play the recorded shows. Called customer service & went through all the resets & checks & was told a service repair technician would need to come out at a charge of $49.95 or I could purchase the service package at $7.95 per month & have to subscribe to it for a year. How is that service? When I switched to DirecTV, I was told it was all included. My concern is they have access to your equipment online. What the hell are they doing that makes things not work? Sounds like a scam to me. I am so sick of DirecTV. Warning do not believe anything they say. They lie to get more money.

There is a new attitude at DirecTV, and it is great! I use to find DirecTV to be very unfriendly to do business with. I have been a customer since the year they started in the early 90's and it was always their way or no way. A few days ago, my 7 year old DirecTV DVR finally started to fail on almost every show I recorded or even while I was watching a show live. It would freeze the picture and stay that way for a few minutes and some times as long as 1/2 hours, so I expected that I would be told what it was going to cost for me to replace the tuner that I bought at Bust Buy but they said in the past I rented.

Whoever does marketing for DirecTV is advertising in very poor taste. The money spent on the negative ads does not make me want to buy your product. Hitting an old man in the stomach for a can of food - flying into an electric wire and not being electrocuted? Really?! You need to hire someone who can produce positive advertising. Raising rates and then dropping The Weather Channel is not very smart for business. It sure doesn't make me want to stay with DirecTV!

When I "joined their family" as they welcomed me, last April I knew I was going to be moving in less than a year so I asked Direct Dish what the cost to transfer my account to another address within a year. At that time they told me that they couldn't give me a cost but that it would be minimum. Now that I'm moving I was quoted $180.00 to transfer my account less than 10 miles down the road. To pay off my contract would be $300.00. $180.00 Wow, on top of it I have to wait a week to for them to transfer the account! Almost has me thinking I'm better off taking the hit and paying the $300.00 rather than dealing with these people. Once they know they got you they screw you over!

Recently, I moved and disconnected my DirecTV service. The interactions with their customer service completely changed my experience with them. They have the absolute worst customer service I have experienced in many years. After having many issues with charges to my registered credit card about returned equipment that I sent back and payment of the final bill which I paid within 2 weeks of receipt, I received another charge on my account.

They dropped the Weather Channel which I watched every day. I complained and got this form letter telling me to try to watch this new channel for weather that only covers cities. I live 70 miles from any city. The only other choice here is DISH and they are just as bad and do not offer some of my other favorite channels. Since I live in a rural area I am stuck with poor customer service from DirecTV. A piece of their equipment failed and they charged me $80 to replace a part of their own equipment that I pay rent on. They wanted to sell me a service plan to service their equipment and the $80 was about what 6 months of this plan would cost. I wish we could switch but there is nothing to switch to.

Yes I am responsible for what I write and you too are responsible for providing honest and refundable credit for services not provided to your customers like me. My TV in my bedroom has not worked for three months and I am paying $6.00 a month for a receiver that doesn't work. I have tried to get credit but they will not give it to me for services I have not received. I am sure this is the policy of the company trying to save money as you are money hungry and do not provide correct customer service to your customers. You even want a service fee to come out even though we pay $95.00 a month for your lousy service. I have also tried to get someone to (Amy supervisor in Florida, Jake customer service rep) to send me the information on how to program my remote in my main room and to this day 1/22/14 NO information received so I have to get up to turn the TV on and off. This is totally unacceptable and I want my refund of a lousy $18.00 for no services. Who's gonna look into this, No ONE! I would like a response a.s.a.p. as they tell me I cannot complain to corporate because there isn't one. What's going on with your rip off company?????????

We decided to give DirecTV a try and what a mistake it has been. After being misrepresented and lied to by the staff, we are stuck with them. Nobody seems to know what they are doing and our dish was installed all wrong. We did receive a credit from them but overall the service is poor. I would not recommend this company to anyone. STAY AWAY!

I purchased DirecTV Services and equipment in 2009. Customer Service initially informed me that some service areas did not get local channels and mine could be one of the areas. I purchased their premium package as this stood the better chance of getting the local channels I needed. Fast forward to 2014 and customer service alerted me that I should have always been getting locals and the only thing preventing me from doing so was they installed the wrong receiver (to get local channels) 5 years ago. DirecTV has been collecting my monthly payments for local channels but not rendering the service due to an incorrect receiver they issued by accident. The receiver is listed as an Advanced receiver by DirecTV but it still blocked access to the local channels. Will they move to credit my account for lost services back to 2009? I would think they would move fast to correct the issue, it's only been 5 years. I would think the original installer would have known this receiver does not go with this package and if he did not it should not be my loss! DirecTV, shame on you!

On November 2013 DirecTV send one of its employee to change my boxes and that guy stole me $90.00 a DVD player and a move. I called DirecTV several times they said that they will call me back still waiting for that call. Looks like they do not care about it.

We have had AT&T bundled services for DSL, TV (DirecTV) and Phone for more than 4 years. We talked with AT&T in Oct to add another TV and Internet hookup. They told us we would receive their U-verse bundle for $138 per month. However, whoever set it up at AT&T, did not set it up that way. Instead they set up a new contract with DirecTV Services and we started getting bills from AT&T for $200/mo and from DirecTV for $96/month. With the first bill, we knew something was wrong as it was closer to $300/month than $138. I contacted AT&T and they said to contact DirecTV. I contacted DirecTV when we received the first bill in Oct. They referred me to AT&T. I have spent hours on the phone with AT&T trying to correct this. In December, they determined that the wrong service had been set up. They corrected that, set up U-verse, discontinued the DirecTV service and told us to send the DirecTV equipment back. We did and then got a bill for $152 for early cancellation.

I HAD TO MOVE INTO THE CONDO WITH MY FATHER, who is 84 years old. DirecTV decided to just GO INTO MY ACCOUNT and charge the $275.76 and therefore my account was OVERDRAWN. One girl tells me it will be refunded, two weeks later I get a BIG SHOT Mr. IMPORTANT SUPERVISOR telling me that I ended the contract EARLY and only moving is not a legit reason. I am sick of DirecTV and I advertised to everybody around me as long as I had it! I am so tired of THESE MR. IMPORTANT and Mr. FIX-IT in my area! I will not get my money back? This is REALLY MESSED UP!

I signed up online and scheduled an appointment that worked for me. Then I realized I hadn't told them about my referral which would save me money. I had to call to get it changed but it saved me money so I was okay with it. I live in Wisconsin with plenty of snow and we have had no issues with the dish going out or glitching. We've had them for 4 months and so far so good.

When my 3 mos. of free Showtime expired I called and was offered it for 6 mos. at 1/2 price which I accepted. 4 weeks later the bill came and I was charged full price and a $7.79 charge to continue it. When I called after 30-40 mins. I'm told I'll be credited back the charges. Still waiting. Based on past experiences with them it will take another few months (one call a month) to finally get the $7.79 credit back and START the 1/2 price offer (paying full price until then - they always say they can't credit back for these offers even though they see it in their notes). I'm sure it's Co. policy to drag it out figuring most people just give in and pay. We need more competition in our rural areas.

We ordered DirecTV (through the AT&T Bundle) in November of 2013 and were promised a $150 gift card after 30days of service. In the rep's words "You can use it for anything you wish, including your bill". Here we are, Mid-January 2014 and there is no gift card. Called them this weekend to ask about it - was given an 800# to call. The rep's answer was much like the comments I have read online, "You had to have ordered DirecTV from an approved dealer". So why even promise it to begin with? Pretty soon the rep had disconnected the phone on me and never called back. I am incredibly disappointed. The service has not worked for 2 weeks now and they have not gone above and beyond the call of duty to fix it. We are considering cutting our losses at this point. It now makes clear sense why a 2-yr contract. I despise deceptive tactics. Hence my willingness to put in the necessary effort to bring accountability and expose the gift card lie I've been reading about online everywhere. I wish I had done a little more due diligence. Coming from Comcast, I will not make this mistake again and will NOT recommend it to anyone. RUN....

DirecTV was installed by AT&T. I had this service for about 10 years. Several years ago, I had to pay to have equipment replaced as it no longer worked. Again about a year ago, the equipment failed again. Rather than paying for DirecTV to fix the equipment, I notified AT&T to change my service. AT&T replaced the equipment and left the old equipment. After 6 months, DirecTV billed me for the equipment. I had no knowledge that the equipment needed to be returned to them. Took several months for them to send me a box to return it in. I returned the equipment. When I called to check the status, I was advised they had received the equipment. After another bill from them, I checked and was told they did not receive it. They did tell me they would waive the fee if I changed my mind and re-instated my account with them. I am at a loss as to how to handle this.

I had DirecTV for almost two years. Wasn't disappointed with the service but the practice when the service contract is terminated. I was terminating the contract because I was moving into my first home which I was in the process of closing on. I called to end the service, was informed that I would be charged due to breaking the two year contract and I agreed to that (around $140.00) for ending the term early. Then I was informed I would receive boxes to ship the equipment back in. The boxes came late and in the meantime I'm getting ready to go to the closing table on my mortgage. I had exactly the amount I needed to close for the house in the bank.

We were drawn to Direct TV due to programming cancellations and increased fees from our current TV, phone and internet provider. Our trials and tribulations with this company began on 1/9/2014 when we contacted a customer service representative named Jamie in the El Paso, TX location. Initially we were quoted a rate of $54.99 for Direct TV and $29.99 for phone and internet plus applicable taxes with free equipment installation and no increase to ATT phone and internet for the 2nd year. Jamie then transferred us the ATT Bundles Division where we were told by a customer service representative named Toni who told us that the second year costs would increase $15.00 monthly in the second year increasing our ATT Uverse portion of the bill to $49.99 per month and our Direct TV bill would increase another $45.00 per month in the second year. This was the direct opposite of what Jamie told me.

Have been with DirecTV for about 10 years. Initial install the tech install the dish on the chimney of our 2 storey house. When we upgraded about 2 years ago to HD service, we were required to upgrade the dish, which the tech installed in the same place as the original dish. Got some error code one night and was told they need to replace a part on the dish. Tech shows up the next morning. His eyes get big because he sees the dish up on the chimney. Starts to say I'm not going to go up there but stops and then tells me he can only go as high as his ladder reaches. He then tells me how he will install a new dish on the lower part of the house roof. I questioned him about getting on the lower roof since it was "Above" his ladder height… no answer.

Don't drop weather channel. I live in a community with over 100 Direct TV consumers. We rely on direct TV for tornado watches here in the South. Your on-air threats make us feel like hostages to your lust for more income.

I canceled my service with DirecTV and returned my equipment. I was told I had 21 days to return it. They sent the boxes on December 10th and I received them on December 14. I mailed the boxes on December 16. With the tracking number I checked and they were delivered on January 1. DirecTV withdrew $335 from my checking account on January 2 telling me they hadn't received the equipment yet. I was told that January 10 was the start of the 21 days. After talking with four different people with four different answers, they still haven't returned my money. I was told it would be returned in 48 to 72 hours and lastly 7 to ten days.

I had DirecTV for years! LOVED it... Great pic. Most of the time great customer service, but what I don't understand is when I Had to have my service shut off, they send you pre paid boxes to return their equipment, sweet another great thing about them, so send their stuff back - receivers, remotes, down to the batteries. But they still send me a bill saying I never sent their stuff back? Now why would I want their stuff? It wouldn't do me any good? Now come on, they even send you pre paid boxes??? Now I'm stuck owing on something that I don't want and don't have. Sucks. I've tried calling and explaining it to them and I'm told they don't show have received them?

DirecTV's equipment is failing and you want me to pay a Service Charge to have your employee come out and look at your faulty equipment. Not what I would do to my customers....

They are penalizing me for signing up with their service 10 days before a promo came out. So, out of good faith, I sign up with them in December 2013 for their Premier package, they install on 12/28. Starting 1/7/14 they are now giving away NFL Sunday Ticket Max 2014 for the same exact cost as I'm paying. After spending an hour on the phone with them I have decided I will never recommend them to anybody. I will be cancelling my service as soon as possible. What a joke! Will be contacting my lawyer, since they never gave me all the hardware I purchased. Seems like a breach of contract on their part for the undelivered hardware. You can bet I'll be spreading the word anywhere I can. Keep this in mind when you're choosing.

After having several outages, an announcement of an 8% price increase, and no support for HD in my motorhome, I decided to switch to Dish after being a long term DirecTV customer. Wow. What an experience. Normally they route your call to a customer retention rep. who will offer you free upgrades, discounted billing, etc. to try to retain your business. Within the first 30 seconds of telling the Rep I wanted to cancel my service, she quickly informed me I would have to pay a fee for breaking my 2-year contract (have been a customer for over 5 years).

We have had DirecTV for years and live in MN. Every time it gets down to zero degrees, we lose the signal on the two TVs with DVR and HD service, but usually have a signal on the one without DVR and HD. We had someone out last year to move the dish (which was installed under a tree), that didn't fix the cold weather issues. A few weeks ago, we had someone else out who moved the swim box and did something to the cabling outside, but as soon as it got down to zero degrees, we lost our signal. It is now 21 degrees below zero and we lost the signal on the TV that doesn't have DVR and HD service as well. DirecTV calls this a weather related issue and there is nothing they can do. I don't know how they keep any customers in cold climates if this is the case. I personally think it is an equipment issue. Has anyone else had this problem and was there a resolution?

BEWARE!!!! DIRECTV boxes can FRY your FLAT SCREENS. Tech arrived on service call stated equipment was installed incorrectly, stated their box fried and fried my flat screen, informed me to contact warranty to setup repair or replacement of flat screen. Warranty shipped a box for us to mail the flat screen for repair or replacement, recvd email notification that flat screen was recvd and they had begun repair. Several days later, recvd call from warranty repair tech that they could not repair/replace flat screen because flat screen was recvd with crack screen which had to incur at residence. Called tech told them to mail the flat screen back.

I cancelled my subscription in June 2012. The process itself was impossible as the Customer Service Rep refused to actually let me cancel it and insisted brazenly that instead they would temporarily suspend the account for a year to verify I truly wanted to cancel. Long before the year "suspension" came due, I called to cancel. I was treated horribly. At the time of cancellation, I had been carrying a miscellaneous credit balance (approximately $2) on my account, and due to the terrible treatment I received, I made a specific request to have a check sent to me with the credit balance. The check was never sent.

Picture froze, then screen went into various messages stating that there were numerous error and it was correcting itself. One message stated that it may take several hours. Called customer service which tested the box and found it defective. Not sure if I would ever get another signal so a new box is being sent to me; expected to arrive in approximately 3 business days. I just started the service in the summer and already two major breakdowns. NO system, no pictures, nothing but a ribbon showing the percentage of correction. In an hour it had only reached 35%.

Today DirecTV essentially stole $148.00 from me. It was the most insane 2+ hours on the phone I have ever spent. My billing statement on their website, and their billing in their account services do not match (not even close). They can't explain it, and they won't even bother to look into it. I have paid the full amount that the website said was due each month, suddenly I am past due (they claim I made partial payments for the last 4 months). After hours on the phone, and even offering to snap a picture of my bill as listed on their own DirecTV website, I received zero help. So what did I do? Admitted defeat and just paid the money.

The installation process was awful. First a no show, second a person who had no intention of doing it right, third a D. TV person who tried to install the dish in front of a window and when told to move it set it to high to comfortably brush the snow off. Company refused to honor written confirmation of costs for receiver. If you pay monthly for the service expect to wait for several weeks to get the service and then find out the problem is the installation. Expect to be charged more than the written quotes and have rates raised. Be prepared to change after your 24 month contract is over. Don't expect your complaints to be taken seriously. If you like this treatment by all means become a Direct TV customer.

We made an appointment to upgrade two receivers in the house to HDTV. On the first Sunday, no one showed or called to advise they weren't coming. I called Direct TV and they had whoever dispatches the contractor call me. They advised the technician would be calling and they never did. The next day, I called DirecTV and stated we had to reschedule because they had too many appointments. Made a second appointment again on a Sunday. Again, I received voice mail advising I needed to reschedule because they were over booked.

I subscribed to DirecTV July 2013. After a couple of months, the equipment started to give us problems. Error messages, shutdowns, startup failures, etc., and many phone calls to service help lines. Finally one day, our service just quit. We had a technician come out after a wait of 5 days and he claimed it was our tv's that cause the problem. If that was so, why did we not have trouble to begin with? Why did our tv's wait 2 months to cause a problem? I'm sure it was just a BS statement to cover up their crap equipment.

I ordered DirecTV for my parents who wanted to watch some Indian channels. They have had DirecTV for about 8 months and I have to call customer service every time when I get the bill. I am sick and tired of their extra charges. On top of their billing issues, I called multiple times because of problems with reception. There were times my parents went without watching TV for about 2 weeks and I was paying $60 a month. I am sick and tired of their service in addition to their customer service when I call them. I tried to cancel it multiple times but they always tried to buy me with different talk. They also told me that I have to pay 360 dollars to cancel it due to my contract. I agreed initially. I just don't understand how they can charge someone that much for canceling the service when they can't even give the quality of service I expected. It is unfair. Something needs to be done.

On December 23rd, 2013, we decided to switch from Comcast. After some research, we decided to go with DirecTV. We were all set up for the TV portion but the internet portion wouldn't go through. We (my wife and I on speaker) had to call back in a few hours. I did and it still didn't go through. I called again after Christmas and they told me that only DSL was available through AT&T. We decided to go with that. But again, it wouldn't go through. We called again later that day and after it didn't go through again, the rep, Ray, said he would call us back in 15 minutes since we were already on the phone for 45 minutes, but never did.

After speaking to a higher up, our original contract was honored, but we continue to experience ridiculous billing issues with this company, which we have not used since 12/31/13.

I was a loyal fan of DirecTV. I had to move and the landlord would not allow any dish on the property. I had no choice but to cancel my account. Even though I had been a good customer for several years, they would not remove the charge for not fulfilling my contract. I understand. But the kicker that got me. On the day I got my bill, I check my bank balance and they took out the full amount of my final bill. Without my permission. I had used the card one time to pay a bill. I called and all I got was the call center. They told me a manager would call me back. No one did. I finally got a hold of a manager and he told me that he could not help.

My brother who was a DirecTV customer used my bank card one time to pay his account with DirecTV. Few months later, in December, I get charged $376 for my brother's account that he had cancelled, my children's Christmas money. I call DirecTV explain to them what happened and to refund my money asap because I was not their customer, never received services from them and they can't just Bill any card because it was used one time. They didn't care. After being on phone for 2 hours speaking to several agents, nothing was accomplished but an agent named Raven telling me he will do everything he can to have my money back on my card within two days - never happened. I then spoke to supervisor, told them they need to honor their employee's word, not my fault. He told me that supervisor said no, can't do that, me in tears at this Point because this was my children's Christmas money. So at this point, I see the money as a loss which is hard for me because I live on fixed income like most of us.

One representative will say one thing, then you get a totally different response from another and they refuse to make good on what you were told by THEIR people!! Worst Service I have ever seen in any company!!

With all the commercials and advertisement that I heard about what DirecTV can offer, I thought they would be a reputable company. Should have read the posted comments on this website before I got myself involved. Boy was I wrong. I am extremely disappointed at everything from day one till today, the day I terminated my contract owing $786.00 in termination fees. They automatically charge an insurance protection plan with no notice. They say it comes with the package. I terminated the protection plan in Nov and that's when all I began have many signal problems. We were charged a cancellation fee for the protection plan; all too ridiculous ripping off its customers. Before all of this, it took three phone calls just to cancel the HBO, Showtime, Cinemax special promotion.

DirecTV promised $200 if I disconnect my Dish Network service. Sure enough, I called Dish Networks, disconnected service (their customer service was very rude threatening me with $175 early termination fee (I didn't care about this much, but the guy tried to make it a huge deal)), and had DirecTV install their toys in my house. 5-6 months have passed, and I haven't received the prepaid Visa card till now (12/26/2013). This is the story of the 5-6 months waste of stamps, gas to go to the USPS, energy and printer ink: I sent 1st rebate mail to DIRECTV Winback Early Cancellation Fee Offer #361-85, PO Box 753725, El Paso, TX 88575-3725. I got notification from DirecTV to say the initial rebate mail doesn't include Dish Network bill statement to say ECF (very basic paper to say this); the statement was sent, but they said it didn't include the $175. I called Dish. They sent me the bill statement. I sent a 2nd rebate mail to include early termination fee of $175.

I have been with Direct TV for 10 years. They have a great product but are very unethical about stacking things on your account. In the past year, they have added NFL ticket without my authorization, a protection plan and additional rooms that I've never had. In addition, I was told today that I have a commitment with them for 2 years because my receiver went out in May. They sent me a new receiver and then added a 2 year commitment that I didn't authorize. I asked why and they said because I got new equipment. I explained the existing equipment went out. It's not like I asked for a new receiver. I asked what good is this protection plan that they stacked on my account. Is it not to replace equipment? I was told that is what it is for but because I called customer service that I had to take a 2 year commitment to get equipment replaced versus using the protection plan that I was billed for and paid.

We used DTV for approximately 18 months and was in a constant battle with the bill. When we signed up, we were told we would receive the NFL package for 2 years. When the 2nd season came up, they started charging us for the service we were supposed to be getting for free. We were also in the middle of a move to a new home. When we called to have our bill fixed and moved to the new location, they said they would credit the bill for the NFL package. They also said that our bill would only be $54.00 a month for service and our credit was $131.00. When we received our second bill, the credit was gone and the bill was $287.00 for just basic service and we were still being charged for the NFL package and not receiving it. This is just one example, there are many more.

asked the customer service rep about the repetitive billing for the same movies titled, her explanation was something about billing cycle is a month behind which made no sense to me because a previous month bill did not contain any PPV movies. But now they appear on the bill. I was so angry I asked for cancellation; however, my husband was concerned about credit score. It told my husband he could call and ask them to disregard my request for cancellation but to put them on notice that I would be monitoring my bill and would report to BBB and any other consumer affairs agencies for improper billing practices.

I lived with my elderly father for years. Our DirecTV account was in his name. After his death last week, a sister neither of us had seen for over 35 years showed up out of the blue (heard there was some money!) and started messing with everything. She called DirecTV and told them that she had Power of Attorney, (she doesn't!) that she was the Executor of my dad's estate, (she isn't) and cancelled my service! DirecTV neither verified that my father was dead, like all other utilities do, by requesting a death certificate, nor did they verify her right to make these decisions by asking for a copy of Power of Attorney or a copy of the will. NOTHING!

When I moved to a home where the landlord did not allow me to use a dish, they charged me a $200 early cancellation fee. They sent me one return box (instead of 3) and tried to charge me for the others even though they didn't send the boxes for the others. They cleaned out my bank account THREE days before Christmas because they say that if you use a debit card with them at any time that they can use it without your consent whenever they want (because you allowed them to do it once before). These people are criminals - stay away from them at all costs!!!!!

In June 2013, I had a DVR that just stopped working, so I arranged to have DirecTV replace it. I had been a longtime customer, and the service tech said I was eligible for an equipment upgrade, so I agreed to upgrade to the Genie whole-house receiver and one Genie mini for my bedroom (replacing 2 preexisting DVRs). Long story short, the tech deactivated the old receivers (I heard him do this over the phone) but was unable to complete activation of the mini Genie in the bedroom. He was on the phone for a really long time and said the system was really slow. He agreed to come back the next day to finish the activation. I took time off work; he never showed up. After a week, I called DirecTV after not hearing from anyone. They were supposed to have a supervisor call me to get someone back out to finish my installation. Nobody called. It never happened. Meanwhile, the two old deactivated DVRs were sitting idle, the new Genie in the living room worked, but the mini Genie in the bedroom didn't because it still wasn't activated.

We signed up for service without needing a deposit or having to pay upfront. Or so we thought. We called for service on Nov. 25 and had a bill already due on Dec. 11. Not even 30 days of service but I found out it was at the exact 2 week mark (which in our state is the max time to bail). When we started our service apparently "autopay" was mandatory for one reason or another, I think it was to not have to pay some crazy additional fee. Well, I don't get paid till the end of the month which was why I ordered when I did thinking if I did need to pay something, I was ready. I log into our account online and remove "autopay" and use the option for a promise to pay. I go ahead and set that up for Dec 26. and get a system message saying it was approved. Today, I see a charge on my debit card for the current balance (that went through Dec 11). Now I over-drafted. Great.

My elderly mom who lives on a fixed income and who was happy with Dish, answered the door late one day to a DirecTV who was also a Dish TV salesman/representative. He lied to her repeatedly about the benefits of switching to DirecTV from Dish, including free movie channels, an internet access box (on demand), bundling with Century Link and eventually sold her a digital DirecTV HD package. Please note: my mom owned nothing but ANALOG televisions at the time, he saw her TVs and knew she didn't need HD.

I was told and it is listed in their lineup of stations that I would receive a certain station when I signed up. We have never been able to receive that station. My wife called and was told we would have to upgrade which was incorrect. When I called I was told that we need another dish which will cost me $125.00 more. Since I had already bought one and paid for installation this seemed unreasonable to me. Their agent told me if I paid for it, they would reimburse me for it with a credit card for that amount. Since I no longer trust the company I asked him to put it in writing but he said he was unable to do that. I am very unhappy with this company and am tied to a two-year contract with them. Can you help me?

When I got DirecTV I had wanted the technician to run cables to certain rooms. He said he could only do it by putting holes in my house and he did not caulk them adequately allowing water to seep into my home. This has caused damage but how much I cannot say. I had been with DirecTV for about half my contract with them when things started going wrong. Some services had issues from weak signals to losing it completely. Any time there was a storm, half the channels would stop which is something they told me would not happen. If they gave a credit it took off from the current month's bill and recharged it to the next month's bill.

I called DirecTV in order to sign up for their TV service and get information on possible bundles with Internet. The rep I spoke to said she needed my Social Security information plus Credit Card information to get me the best deal. I told her I don't feel comfortable sharing that information just yet especially since right now I am gathering information. Once I decide to sign up I will share it. The rep was extremely rude, gave me the basic information on TV but told me I had to sign up for internet by paying a fee of $7 and change in order to even get information on the product. When I told her "why would I sign up if I don't have the information?" She told me this is an order line and unless I'm willing to order I shouldn't be calling and then hung up on me.

Please see the following letter I sent to DirecTV once they reported me to collection agency, Diversified Consultants, Inc.:

I do not usually write reviews about any company but this time I refuse to be silent. DirecTV and its ways of stealing from people should not be tolerated. It is unfair for the consumers that they would directly put hidden charges of channels that I did not even order and channels that I am not interested in. It was sad that I stayed for almost 3 years from them and I get nothing out of my loyalty but being cheated. They do not care about their customers, they only care about themselves. I looked at the market and found out there are more satellite networks out there who could provide the same type of services at a lower rate with honesty at the forefront.

Only gave them one star because I had to, they deserve no stars! Since the day I signed up, it has been a horrible experience! My husband and myself are lied to every time we call and it takes hours to get anything resolved! My bill is wrong ALMOST every month. The icing on the cake was when last week they took out $375 from my bank account! All they can tell me is they are sorry and they will process it in 10 days. Meanwhile I have bounced a check because of them and unable to finish my Christmas shopping! Counting down the days till DirecTV will never get another penny from me!

Comcast we are so sorry for our betrayal. Once this contract is up, we will be back ASAP. These outrageous prices, slow internet that won't work in the smallest of storms and many other problems will not continue. We are done. Rude customer service. The technology and software was put together by a moron (I'm an engineer intern). This is goodbye DirecTV.

I was being billed for NFL ticket back in June 2013 and since I was on auto pay/paperless billing, I did not see the charges. I called in August 2013 to address the issue and they offered me the NFL ticket for $29.99. Now I come to find out in December they have been billing me $29.99 a month for 6 months. I was totally misled. They refuse to share my phone recording, but credited me 45$. Not the first time a Representative promised me something, sold me, and then receive something totally different.

Had an appointment with DirecTV yesterday to install a whole-house DVR. I have been a customer with them for over 5 years. Time frame was between 12 and 4 p.m. By 2:30 p.m. no one had called. I called the office and they told me that a Tech. would call me. I get a call around 4 p.m. - lists as a private caller on my phone ID. I answer the phone and no one says anything. I called the office about 15 minutes later and was told that my appt. was cancelled because no one was home. This is what DirecTV calls customer service. Shame on them. Why does the tech. have a private number? So you can't call back and say "I’M HOME". Also, sick of trying to figure their bill out every month. Definitely do not want to do business with such an incompetent company.

Having to fight and spend hours each month trying to get them to fix the bill to what it should be is crazy, and they need to pay me for my time. I wrote the office of the president tonight and we will see if they call me back. Plus the people I speak I can't understand what they are saying, and I know her name wasn't Sam. Can't wait to get away from DirecTV and sign up with someone else.

If you never have any problems with your service or billing, it's an okay service. If you do however, have a customer service problem, dealing with DirecTV is a nightmare. I don't think they teach their customer service reps that they're actually supposed to help customers when they call in with a problem. They will make every excuse as to why they can do nothing for you, even when it's their issue. For example, I pay an extra 40 dollars a month to have the NFL Sunday ticket. For whatever reason, I was watching a game on Sunday Ticket, and it was blacked out in the 3rd quarter without any explanation. I call to receive a credit for the game I was supposed to have access to, and they fight me on it all the way up to a supervisor. Essentially being told, "We have no control over it." No resolution to my problem, a credit was not issued. I can't recommend an alternative satellite service, but would never recommend this one.

Unforeseen financial problems made it necessary to cancel DirecTV. They sent us a bill for $126. I did not pay it. 2012, our financial situation greatly improved. We decided to get back on line with DirecTV. I called them and asked, "If I paid the outstanding bill, could we get the service?" They stated, "Pay your outstanding bill, then we will set up an installation." I paid the outstanding bill from my checking account and ordered the new service.

I am 3 days into my contract and discovered that the "intake" DIRECTV Representative blatantly lied to me about my bill and when it was due. Unfortunately, to terminate the contract, I was reminded that I would have to pay a cancellation fee of approximately $400. Although this was deemed an "unusual situation", I was informed that management would not waive any fee involved. As such, by all appearance I am "stuck" in a relationship that is built on lies. Any suggestions would be helpful.

I had DirecTV for two and a half years. When it came time to move, I wanted info for TV as well as internet and asked them to install when I moved in a few weeks. They did not offer internet on one dish and my condo does not allow two so I cancelled the install the next day. They billed my card for a month of service, disconnected my existing service even though I paid for it and the real problem: Turned me over to a collection agency for early disconnect. Still shows on my credit report. Be careful with this company. My cable TV and internet is super fast and much less expensive.

I had been with DirecTV for 10+ years. My receiver dies so they graciously sent me a new one. They did not tell me, however, that a new receiver came with a new 1-year agreement from the date of receipt. So, when I cancelled my service because I cannot afford it, they billed me for $460!!! How am I supposed to pay this when I could not afford the high monthly TV fees to begin with? I call them to dispute and they refused to remove the charge because their "notes" on the account state I was made aware of the new agreement. What BS... Of course they are going to say that to get their fees! STAY AWAY NEW CUSTOMERS!! THEY ARE AN UNETHICAL, HIDEOUS CORPORATION THAT TAKES ADVANTAGE EVERY CHANCE THEY GET. It literally took me 5 hours out of my time to get this service cancelled!

My wife and I are senior citizens who like to order movies to watch using our cable service, after switching over to DirecTV we found that this was a complicated process and after trying a few times with no luck we gave up. Two years later we switched back to cable and thought that was the end of DirecTV. 2 months later, we received a bill from them stating that that after they checked the "cards" from the receiver units I sent back and found five movies that we had watched and had not paid for. I called their customer service to protest and deny this and was told to write a letter, no phone calls. I smell a scam, I am at their mercy because they can remove money from my checking account at their will and they will probably do it again and again.

My DirecTV receiver overheated last Friday and completed shut down and smoke came out of the unit. I called DirecTV and was told I was eligible for a "Genie" upgrade. Ordered that and it was to be installed on Wednesday. Took the day off and was contacted by them to tell me that due to inclement weather, they were pulling their technicians off the roads. Rescheduled for today, Friday between Noon and 4:00PM. Took the day off again and was called at 4:20PM and heard the same story, only this time it was due to cold weather. I voiced my anger and was told a supervisor would call me back within 10 minutes. Well, that never happened. I called back after 90 minutes and was told they would have a supervisor call me within the hour. That didn't happen either.

I am a new subscriber that was given additional "free programming" during sign up that I did not desire or ask for. The offsetting credits expire this month so I called to disconnect the "free" programming well ahead of the deadline so as not to be billed. I was transferred to a different department to facilitate this request after waiting on hold. The young lady that answered plain out argued with me for 10 minutes why I should keep the "free" programming, and badgered me relentlessly regarding whether I had even watched the programming and how it was unreasonable to cancel it if I was not aware of what I could be watching. I was appalled to say the least that she would push back to the point I had to raise my voice and demand she cancel the programming immediately. Even after my anger was evident, she continued to argue further.

I have DirecTV and the NFL ticket. We often get an error on the TV "searching for satellite". All my recordings also freeze up and skip when I play them back. I have called support a few times, they test, reboot, etc. Recently, I was watching football on Sunday and it started to searching for satellite. It was off for a good 15 minutes - I could access some channels, which were local channels, but no ESPN and no Sunday ticket games. I called in a little upset; they did the usual test and then said they are going to have to send someone out to check on it and tighten things up. I was not out of service, but not good. Keep in mind they said they will have to send someone out. A guy came out, I was not home but my wife was, she said he was there 15 minutes max.

We started service in August 2012 when we bought our house. My Girlfriend now fiancee did not move in yet so they said they will install the other 2 TVs for free which she was bringing with her. We called them in April 2014 and they said it would be a charge, yes, you heard me right and really significant. We found some boxes on Craigslist w/o cards. Called back and asked the CSR repeatedly, do we need cards (I did my homework to find out what we need) for a install? She replied no, you just need to buy remotes. From there the installer came and asked where the cards where to which I replied with they said we don't need them. The boxes led to a 6-hr ordeal with the installer/customer service/dispatch because we did not want to lengthen our contract. The dispatcher and installer eventually worked it out to we will get the boxes and service installed for free with no extension of the contract.

Let me start with a recommendation: DO NOT WASTE YOUR TIME AND MONEY WITH DIRECTV.

2 hours on the phone, no resolutions. They even disconnected on one phone call.

I was approved for Direc TV at 9 am this morning. They required a deposit of 120.46 that I added to a prepaid MasterCard to pay them. They send a Technic to our house at 12 noon today. The gentlemen started to install the whole room DVR system, drilling holes into our wall and roof for the dish. At 3:45 pm today during the set up, Direc TV cancelled the work order. I called their 5000 number to find out why; it seems my soon to be ex-husband had an outstanding acct and owes 700.00.

Called in September as my contract had expired and system was not working. To "keep me as a customer", I was offered new "genie" system and NFL Sunday Ticket for free if I agreed to a new two-year agreement. I agreed. After two service calls system started working but I was billed $38 per mo. for the last 3 months. I called and was offered discount on future months but told nothing could be done on previous months already billed? I explained that I felt they were dishonest and tried to slip the bill past me as I was signed up for auto deduct on credit card. He said there was nothing he could do. I told him I wanted out of contract with no penalty and he turned off service that second.

I stupidly signed up for DirecTV in March of 2012 not realizing how shady they were. Fast forward to June of 2013, my family was going through a rough spot and I called them to ask about smaller packages or anything that could help up and they offered a $20 credit to my bill reducing it from $100 to $80. I tried cancelling and each time someone would accidentally disconnect or give me the gibberish about making my bill smaller so finally (while I admit this wasn't the smartest thing I have ever done, it got the job done) I took autopay off and let it cancel itself. My service was disconnected on August 17, 2013. I tried calling to get it taken care of but their representatives apparently have their heads up their hineys because it was one story after another.

I am writing in regard to why I quit using DirecTV and the overall rating in my area. I called DirecTV as I had a problem with my service. An inspector and a worker come out to access the problem. My wall TV, control box for internet/computer Ooma phone system and three outside lights were all shorted out at Aug. the 8 at 11pm. I was waked up by all my surge protector alarms went off in my new home. Five of the ele. switches in the garage were tripped off.

I am extremely disappointed in DirecTV customer service! I ordered their ultimate package with the free upgrade to Genie etc. and had to pay $121.32 for the installation after their advert said, "No equipment to buy! No start-up costs."

I've been a DIRECTV customer since 2009 and have never been treated so badly since then. My contract has run out and I checked with DISH NETWORK for a better deal which they did offer me but I thought being a loyal customer of DIRECTV for so long they would treat me better, well was I wrong!!! The first person I talked to I could not even understand so I hung up and called back only to get another person I could not understand...The third time I got someone I could so here's how it went:

In reading everyone's reviews, I encourage everyone who has complained to join me in a class action lawsuit. The contract they tie consumers into is a two-way street. Why is it they hold the consumer accountable for breach of contract, yet they have refused to accept accountability for their part in breaching the contract. We get penalized hundreds of dollars for cancelling after they have continually failed to comply with what they have promised us, the customer. This corporation has continued to take advantage of consumers and needs to be stopped. I had a recent nightmare of an experience with DirecTV and after making several appointments to correct a problem they created, I cancelled. Now I am being charged $480. I started service 10/28/13 and cancelled today, 11/29/13. And now I have to pay. How is this legal? Some things are worth fighting for. This is one of them. Please join me.

In May, I tried to downgrade my DirecTV package as it cost too much. I contacted customer service and wanted all extra charges for insurance, etc. removed along with Cinemax. All that was removed was Cinemax... $2.00 a month. The next month, June, I called and requested ALL extra channels and services be removed. I was assured it was taken care of but to be sure I downgraded online also. July, same bill, no change. I called again and downgraded online also but in August got the same bill. I called and told the CSR that if I couldn't get downgraded then I would quit DirecTV as they had broken the contract and they made no effort to correct the service and I was sent a box to return the receiver. They then deducted $329.00 from my debit card.

In Sept. 2013 I ordered Direct TV, 4 boxes, DVR with free installation. I had standard boxes installed, and was told I could change them for HD boxes at any time. 3 months later, new HD TV sets, so I want to change the boxes to HD. I was told it would cost $596.00; was not told that when I had the original boxes installed. Very, very bad customer service. I asked to end service after 3 months; that would cost $420.00. Would not in any way recommend Direct TV to anyone. So they let me believe that to get new HD boxes after 3 months would be free; no mention of a $596.00 dollar fee. I am stuck in Direct TV Hell.

When I first ordered DirecTV, the installer showed up with standard def equipment, although I had ordered the high def package. He installed what he had so I could get started, and then I called DirecTV and they told me they would send someone else out to install the high def equipment. A week later, someone came and installed the HD equipment.

I am a new DirecTV customer. About 2 weeks ago, I had called AT&T Uverse to see if they had their programming in my area and I was told that they only have internet for now . So they told that DirecTV was their sister company and they told me that I can get their TV programs with them. I would tell you something, it is the worst recommendation Uverse can give. It is like the bad sister company they have. 1. They can't explain anything correctly; 2. Everyone tells you something different; 3. Every mistake they make they end up blaming the customer. I had called DirecTV to get their service and now that I want out, I am finding out that I am under a contract. Meaning that I never agreed to that term and now they say I am. Please can someone help me with this because DirecTV is not helping me at all? I am an unsatisfied customer and want out. PLEASE HELP.... I don't want to pay that fee.

I called DirecTV concerning my account on 10/8/13 because they charged my account # ** without my permission. I was advised that it will take two weeks to return my funds I stated to the representative that I didn’t want to have the refund because by the time they returned the funds to my account my bill would be due. But due to me receiving over draft fees and other creditors not being paid because DirecTV went through my account without my permission I requested some form of reimbursement for the inconvenience it has caused me and my family. This was agreed upon with the representative and told me that they could do a courtesy one time one month of free service credit on my account which totalled at that time a little over $145.00, and of course I was ecstatic that DirecTV did what was right.

I just have a hard time understanding the people I get a hold of; 1 out of 7 times I actually get a hold of someone who speaks English. Do not understand why they would hire someone who can’t speak English for customer service. How stupid!!!

If you are a landlord, and a DirecTV technician defaces your property with a horrible installation contracted by your tenant, DirecTV will not allow you to file a complaint or request that the installation be reviewed. The complaint has to be made by the tenant. By policy, if you already have a DirecTV satellite on your home that is connected to internal wiring, DirecTV will not disconnect the existing satellite to access the internal wiring. They will instead install a second DirecTV satellite, ignore the internal wiring, drill holes in your walls, and screw cabling all over your siding - two holes every 12 inches or so.

AT&T sold me a DirecTV package when I upgraded to u-verse, and I was told 30 days to cancel. Called DirecTV to cancel after 25 days because they advertised a dvr package and genie but only installed a cable box. Unsatisfied I called DirecTV to disconnect and was told I signed a agreement that states only 24 hours to cancel. No terms was ever presented to me and I didn't sign anything. They told me I signed an electronic devise but I did Not, the installer may have forged my signature on an electronic device. When I call to discuss they transfer me to an operator in Philippines that can't help me. No terms or conditions was ever presented to me and my signature was possibly forged. I was told they would send a box to return equipment and still will charge $431.19 for "early cancelation fee". I would like to stop DirecTV from treating others this way and be clear about cancelation terms and conditions, stop forging signatures to keep terms and conditions and cancelation fees from customers and be clear about time to cancel. If I have a case for court attorneys please contact me.

I am wanting everyone to know about my experience with DirecTV. I just moved to a rural area and needed the Internet. I called DirecTV to check prices and they gave me a quote of Internet of around $50.00 plus tax, but it would be only $61.00 for TV and Internet. I said okay. But when I went to sign up, and was transferred to the Internet bundle person, he said there was a cap on the amount of Internet I could use per month. So. I said, "No, let's not do it," and I would check around. He said they would keep the order in and I could call and get it if I changed my mind. So I checked around and could not find anything better. I called back and said to install my order, so the DirecTV man came and installed the TV. I asked if he did the Internet and he said someone else would be here to do that.

First I cannot believe that a company that delivers excellent service chooses to be so sleazy in their billing department. Best you read every statement before filing away. We started service and they give you a lot of extras including the NFL package but they fail to tell you that you must stop the renew at the next year starting period. Once you see the billing has increased it's too late to cancel because you are already receiving the service so they say. Why not just be accurate in billing and not have to pay all the support people to handle all the billing problems, guess sleazy billing is more profitable. When I was growing up honesty meant everything, nowadays you have to be constantly on guard for the dishonest crooks like Direct TV. When the year ends so will Direct TV.

First I hate the automated phone system. You give them all the information and you still have to give it to customer service. They have awful customer service and could care less about you as a person. I had a technician come out this morning and tell me I could not get service because of no signal. When I called they insisted on sending out a supervisor and technician to see if they could find a signal, which means again I will have to sit home and wait for someone. Plus it shows they have no confidence in their first technician that they have to do this twice.

I've moved from Europe 4 years ago and took Direct TV as a TV provider. Coming from Belgium (Europe) I did not have a credit history. Belgium does not use that kind of checking because the money transfers are automatic through your bank account! Also, checks don't exist anymore for a long time, only smart cards. So I had to make a 200$ deposit to get the service, they assured me to give my money back after a few months.

Do not switch to direct TV! They suck you in like a cell phone company for two years. But even worst, you don't get the latest and greatest phone on the market. I have a basic plan with regional sports and after the first year, I now pay $103.41 a month! If I cancel, they tell me I have to pay $20 a month for the remainder of the contract. Lesson learned, if a company needs to trick you into a contract for any duration, there is something wrong with their product or service. Don't make the same mistake I did by patronizing a company with deceitful practices...

Maybe Rhonda??? But I didn't pay too much attention as she lost my interest real fast!! I gave them 1 star because I can't give ZERO! I have had to write the Attorney General to get what is right as the main office will scam you as well as all the employees they hire. (What a shame) As soon as my 2 year agreement is up I will go back to Dish! I was calling them today to get the lowest quote I could for a friend and they lost that as well. That is what made up my mind today. Arrogance! With the person they have in the "upper chair" it won't take long to fold the company.

People exaggerate all the time and they say, "This is the worst company I've ever dealt with" and they say it about every company who tells them something they don't want to hear. With that being said, this review is not an exaggeration. I seriously thought that CenturyLink's "customer service" was terrible. DirecTV's made CenturyLink's look like a major, major step up.

I signed up for DirecTV service through AT&T and the saleswoman I spoke to signed me up for a higher priced channel package than I wanted, she also put me down as wanting ALL HD with a DVR (that I didn't want)! The saleswoman also stated that I would receive a $50.00 gift card as part of the promotion they were running for new customers (I never received it). That was a lie! The only way I believe this happen is their sales people must be getting paid on commission. I ordered the basic channel package without the HD service.

I ordered DirecTV yesterday after receiving a special offer in the mail.. $19.99 per month for a year with a 2 yr contract. My cost was deemed to be higher at $25.99 per month because I have 2 TVs... Ok, so I get that. The salesperson asked if my TVs were high definition and I responded that they both are. But when the installer showed up the next day, he informed me that the order showed only standard receivers and NOT high def receivers. So, he called the support line to get it changed to high def receivers since I have HD TVs. I was then informed by the support guy on the phone that it would be an extra $10 per month for HD receivers and did I agree to the additional charge.