DIRECTV Reviews

Today my Directv receiver displayed a message that I no longer could receive a signal & I should remove the HDMI cable & replace it with component cables! After spending one hour on the phone with tech people who had no idea what I was talking about, I gave up! I now have no service on one receiver!! Congratulations AT&T has taken over! They can now screw up Directv with the some alacrity they have shown in all their other acquisitions!

I don't know what I can say that I have not already said about the gentleman that helped me with my new application for DirecTV and Internet. He was very understanding, kind, helpful and I hope he has given me the package deal that I wanted. I will know after Sept. 2 when everything has been installed.

We sign up for basic DirecTV service through our condo association. 9 months later get a bill for NFL package that we DID NOT ORDER, DO NOT WANT. Told us we must pay but they would refund the payment and cancel the package. OUTRIGHT LIE! Called back, no refund and told we CANNOT CANCEL?? Stay away or you will be stuck with the NFL package for the rest of your life!!!

My in-laws "and" my cousins were "NOT" happy with DirecTV. I am willing to try your services for a time & season. I currently have TWC, The Dodgers, and two (2) stock channels. I have CNBC and Fox Business. AT&T service rep promised me CNBC, Fox Business, and Bloomberg TV. Hopefully all three business channels will appear when you install DirecTV(?!). Again, I am willing to give your services a try.

The technician that installed my equipment did a great job. Right when he showed up, it started to rain and out of nowhere, a bolt of lightning. He stepped back, waited it out instead of quitting for the day, then he continued. Had a few problems with connectivity but he stuck it out prior to leaving and everything worked great. Gave instructions on the remotes, programmed all 4 of my TVs, went over handbook and cleaned up after himself. He did a great JOB.

Every month for the last 10 months I have been overbilled. I spend over an hour a month dealing with correcting it. I always get a foreign country 1st and they are trite and can't figure out what's going on. I always have to go to a supervisor in the USA to get things supposedly corrected. They talk nice and seem to fix things, but then the next billing cycle I get another overbill and I have to go through the same crap again! I will dump them now.

Ordered new service, scheduled 8-24-2015. Tech showed up, said that my location was a business and couldn't install with no discussion. I called back, talked with 6 people at DirecTV, telling story each time. They rescheduled for Thurs 8/27/2015. No one showed up, called supervisor, said "would have installation dept call in 1 hour". After a couple of other calls no response so I canceled order. On Mon 8/31/2015 Dish is installing now with no issues. I have DirecTV at my house in Temple and will be switching it to Dish also. I have been a DirecTV customer since 2008 but they are now on my jack in the box list which means that I will not be a DirecTV customer again.

I have been a loyal Directv customer since 1999, I started with Directv when you could go to Walmart and buy all your Directv equipment, that's what I did. I bought my dish and receivers, installed them myself, and then over the course of 16 years moved 6 times, reinstalled my Directv equipment each time I moved. Now that Directv offers more HD channels I decided to upgrade, when I upgraded I wanted to install the equipment myself, which over the course of 16 years and moving 6 times I think I have the ability to install, I was told I would have to have a technician install it. I agreed. Over the course of a week I continued request an install date, each time I was met with "we have no dates available". Finally after a week I was given the only times available, I had to take a day off work to wait for the technician to install the HD equipment.

The customer rep who took my order explained all that I would need to know, from what channels I would get to when the service personnel would be out to install the dish.

Installation was quick and easy, price was right, and the service looks excellent. The service is what was promised. I'm very happy with the system.

I only gave 5 stars because of Dallas supervisor Erick and installers Kevin & Dale. They were wonderful!

DIRECTV is awful. We have been waiting months for a return carton to return their equipment. Hours on the phone, spoke to numerous customer service people who said they will send it & it never comes. Now they have us in collections for the cost of the equipment. Literally called 10 times & don't know where to turn. They or us in collections because they aren't doing their job!!!

The customer service rep that helped me ace my order helped me get the right package for me and my whole family and the customer service rep after I placed the order helped me resolve all the questions I had.

Accessing DIRECTV on my laptop. Good info, a speedy solution.

ChadChad that hook everything up was nice, & I ask him a question about the cable he, answer the question.

I would recommend this company to anyone who would ask me about them because they are easy to deal with and they have fast and easy responses to every question or problem you might have. They are very friendly to the customers and know how to treat a customer.

I am new to DIRECTV. They are coming install my service on 09/01/2015. The issues I had before the install was handled very well. Look forward to enjoying my services.

I am requesting they change 2 VCRs that do not provide the expected service, since I have more than 12 years. Operators do not give me any solution. Definitivamente, DirecTV is not recommended.

Too much transferring and repeating - Installer did not show up after we stayed home to have install done. Great effort had to be put into rescheduling. Last gentleman I spoke with was very synthetic and helpful.

I was completely satisfied with DirecTV service. I would recommend.

We are changing to DirecTV as we have been having issues with DISH as we can no longer get several channels. My son, who lives on Beaver Island, recommended DirecTV, plus the ads we have seen.

He did a perfect job.

My technician, Mark **, was absolutely amazing and the most helpful installation person I have ever worked with involving any company. We are enjoying our service with you all. Thanks.

Was very helpful, knowledgeable, & friendly!

Just writing to say that the installer who came to my home (Mr. **) was very courteous and knowledgeable. He did an excellent installation even with me standing over his shoulder asking a million questions. :)

I highly recommend DirecTV associates that answers the phones and answers all of my questions that I asked to perfection and also the installers, (Art).

Plan to stay with Directv a long time. Quality TV, great customer service at a fair price. Thank you.

Happy with Direct but not Windstream.

Upon signing up and the installing everyone was very courteous and answered all question to my satisfaction.

My installation tech (Michael **) couldn't have been better!! He personally called me to say he was "running a little behind" and STILL came early. An efficient, personable, thorough DirecTv ambassador!! Mike MADE SURE he covered everything, unlike other techs who dump-and-run.

I want to add another TV in another room. When we first signed up for DirecTV I was told I could add additional TV at any time. Now, since AT&T acquired them, I have to sign a new 2 year contract and pay $179 for an additional Mini Receiver. Asked to speak to a supervisor and was told that the supervisor was unavailable. So now it is back to Time Warner. My contract is over and I do not need to commit another two years to DirecTV for a mini receiver. Another monopoly is being formed. I thought we broke up AT&T in 1984 for this very reason.

All went well and I will have you guys back on my tv.

Extremely helpful. Answered all questions. Very friendly.

The representative was knowledgeable and very polite.

Attention. DirecTv specifically ignored my request to not have a credit check. I was told they needed my address just to see if service was available. I see they did a hard inquiry without my consent and have been completely neglectful in fixing it on Experian.

The absolute best experience I've ever had with both customer service and my wonderful installation tech. Warm, polite and professional. A-plus all the way around. Have already recommended to my friends. And the quality of my picture and sound is 100% better, it's like having a new tv!

Missing Local Channels - Solved the problem by bettering the connection.

Installer was very efficient, Sydney went about his job in a very precision way. Prior to his departure he volunteered to answer any questions my wife & I might have. He answered all questions in a professional manner. We are very satisfied with the installation & DIRECTV. Hopefully, we will receive excellent service in the future -- if needed.

Great service. Resolved my issue with first call.

Satisfactory solution to service need.

Great Service. The rep handled everything needed.

Excellent service from Tina and Tommy **. Both went above and beyond my expectations to ensure I received what I needed.

Very professional and courteous technician. Presented ID badge upon start of service. Explained each step of process and kept us informed of progress. Cleaned up packaging before leaving. Reviewed controls and usage prior to leaving. Left his name and telephone number for assistance if needed. This is a quality company!!

Very good service.

We are now into our second DirecTV replacement box. We suffer constant freezing and pixelation of recorded shows. Both times DirecTV determined that their box which they owned failed. Each time they have agreed that the only way for us to get the quality programming they promise is to replace our box. Okay. So far so good. They replace the box for free. So far so good. But, now the Catch 22. They insist that a service tech come out, and regardless of the problem, we have to pay $49 for that, or else instead pay $7 per month or $84 a year for a service contract. Thus, we are out $100 in repair costs for our two replacements (or we would have been out $168 in two years’ worth of service plan payments).

Everything was great.

The service was excellent and professional from start to finish.

DirecTV is very affordable and made easy to have set up.

Loved talking to everyone that works for DirecTV. Everyone was super polite and helpful when I had questions. Unfortunately we weren't able to use the services in our apartment but definitely had a good experience with the people that work for the company.

The installer was courteous and efficient.

Your service/installation tech Brett was very professional, informative, and an expert and did an excellent job on the installation. He went above & beyond what was required and showcased professionalism for DIRECTV. Thank you!

The service reps have been very helpful on calls.

Great! Very satisfied!!!

I decided to return to DirecTV after being with dish for five years. Everything was going as planned. Tech called said he was on way to install in which I took day from work for. He arrived during time period. He got out his device to pinpoint satellite in sky to know where to place dish at. Said it was malfunctioning and did not want to drill a 100 holes in roof trying to pinpoint best signal. He said he was going to go to another tech on another job and get their digital reader and return within hour. Hour passed. Tried contacting leaving voicemails. No return so I waited till two hours passed. Contacted DirecTV direct.

Mr. ** was very helpful and polite while listening to and resolving my issues. Awesome rep!!

AT&T bought DIRECTV as a 'cash cow' and is wasting no time. Agents are still pleasant but severely restricted in what they offer. Example, we want to add 1 TV. Get this, Wireless Genie is $200.00! Down to near $75.00 with a new two-year deal.

I was approached at Sam's Club by your rep to let him compare my Dish service to DirecTV. I hate hard-sell tactics at Sam's Club but have frequently encountered it there. I work for AT&T so I let the guy talk and after determining that my favorite programming was included, especially Fox Sports Mid-West, I agreed to order service. Later at home, I read all the paperwork the salesman gave me and I saw no mention of local programming or Fox Sports Mid-West channel 671. I called 877-758-4346. The nice lady there told me I did get local programming but not 671. She advised me to call 800-531-5000. I talked to William and he was finally able to amend the order to include channel 671. Including the initial ordering process, the time involved exceeded my last income tax preparation. You have nice people, but your processes are cumbersome.

Eric was very helpful and resolved the issue quickly and with great customer relations!

I had Leo for my installer - a very nice man that knew what He was doing and got it done. :-)

Installer was so awesome and very kind and respectful. He showed me what I needed to know as many times as I asked. He was great!

New Service and Installation - Very happy with the whole experience! Not one complaint. Much better than AT&T.

Asked for another channel and the person told me the added cost and I signed up for it. The girl was very polite and happy to help.

Sales rep so-so. Customer service rep was awesome.

For about 2 months I have tried to get my problem resolved. Well it is still not fixed!!! Every time I want to watch TV, I turn on the Genie and my TV with the remote; I now have to press the on button on the remote, then my TV shows no signal. The only solution is to crawl on the floor to the DirecTV Genie Box and press the Red Reset Button. Now I'm told it's my problem that since DirecTV made a Software change, now I must fix my TV. Everything worked fine till DirecTV made their software change. Can anyone help me???

It's nice to be able to talk to someone without being rushed and have things explain to you even though it might take a couple of times for it to click into my head. I do thank you for this person's patience and friendliness.

I was very happy with the service I received.

Variety of channels, for adults and children. Thanks for all the assistance provided.

All staff I interacted with were terrific and professional.

All the time I spoke with anybody at DIRECTV or the installer always was treated great.

Did an awesome job. He was quick and polite working around my wife and son.

Good experience having Directv before and nice customer service. Good luck.

The representative executed the responsibilities and duties with expertise.

Very good service. The technician was very helpful, knowledgeable, and friendly. Good man.

I'm a new customer of DirecTV with my own equipment. I read the website and received a coupon in the mail from ValuePak advertising their choice package for $29.99. The website says extra charges apply, but you cannot locate any explanation for the extra charges. When I received my confirmation email, the monthly bill will be $60.12. They are charging extra fees for advanced receiver fees (to record programs), watch TV on one TV and a regional sports fee (I don't watch sports channels). The monthly bill is $60.12!!! That is double what they advertise. When I called customer service they will not honor their advertised price and sent me to the Disconnect department. I'm completely dissatisfied.

Great customer service.

Charged me for a sports package I never authorized. I was on AUTO Pay with Amex. Filed a dispute, Amex refunded me NOT DIRECTV.

The customer service representative was awesome, very helpful & knowledgeable.

From the time I called inquiring about new service to the call I placed asking for help, the representatives were nice and professional.

Canceled my NFL package several years. Every football season I am charged for the NFL package without my permission. This is the fourth year that this has happened and I am frankly sick and tired of having to fight with a rep that has no idea what they're doing. I asked to speak with a supervisor and now the rep is purposely making wait, because she is just having a bad day. I shouldn't have to feel this way as a customer who has faithfully been with this company for almost five years. I am so angry. I will make sure every family member I have will also cancel their service. ASAP!

Everything went according to the schedule that was set. The installer arrived in the correct time period and did a good job with the set up. I am pleased with the service I received.

On July 26, I was to have my DirecTV service reconnected up at my new home. I had to cancel this appointment and rescheduled it for August 4. I had to cancel this appointment also due to emergency surgery. After surgery on August 12, I contacted DirecTV to have them set up a new date for installation for the service at my new home.

Thanks for being a great service agent.

2nd tv would not wake up in the morning. I tried everything before I called. Just had blue screen. l called technical support and was instantly given the correct solution. What a pleasure dealing with knowledgeable people, patient and respectful.

So far it's been great. Once my service is installed I can comment further.

Thank you for making the switch from Dish easy.

When I found out that AT&T merged with DirecTV I decided to finally check it out. I must say I was just as pleased with the customer service with DirecTV as I have been with AT&T for 14 years. I'm happy to say I'm now a DirecTV customer. I'm waiting for my installation as I write and look forward to many years as a DirecTV customer.

The guy who installed my Directv was very nice and helpful.

Customer service representative was very knowledgeable of products and services and handled my needs very well.

It was a wonderful experience working with your service.

We are happy with our Directv.

My future residence may not have landlord permission to install dish. I will be moving in the next 6-12 months. I had DirecTV for 18 years in Georgetown, TX and was very happy with it.

From my first call to order DirecTV to the installation. Received great Customer Service. Kate and Brad were very professional, courtesy, nice. A pleasure regarding service and installation.

Last guy I spoke to was very nice and was very understanding.

Even though the sales person misrepresented the service, the customer service person understood my problem and acted to rectify it.

So glad to finally be a part of the DirecTV Family even more now since it's jointed with AT&T. Everything from the bill to customer service to sales and advice is amazing! Even the field technician was excellent, very well trained into getting me the best service and very knowledgeable too! The whole experience from start to and was utterly immaculate! Hooray DirecTV. Keep up the great work! More media companies should be like you guys!

My needs were met and excelled. The representative was funny, kind and patient. My issues were resolved and I will continue to be a customer.

Great prices and great customer service. You can't go wrong with DIRECTV. I'm so glad I made the switch! I am one extremely happy customer!

Pleasant and courteous.

Left Dish for Directv recently and have had several issues which have been resolved. The issue I am concerned with now pertains to an older model equipment receiver and an unresponsive remote control. When technician set up the Genie in my house I questioned him why the box was so big and why I was given an older remote model. He explained that the newer models were unavailable but this one would do the same job as the newer model. I hesitated but relented. Now I have discovered that it takes 5-6 seconds for the remote to change channels so I called and a very nice woman ordered a newer remote at no charge. However, after returning to the website I noticed that the remote is only compatible with HR44 Genies and above. I have an HR34 which is not compatible with the newer and faster Genie remote.

It was much simpler to cancel order than set up installation.

The agent was friendly, knowledgeable, courteous and eager to assist me.

I called to see about earlier date for installation and the second call was about referral bonus. Both reps were polite and helpful explained everything in detail.

Did not have a contract when I canceled my service with them and three months later they charged my bank account $311.73. Without my knowledge or consent. And the only reason I canceled my service was when they started charging me $175.00 a month. I didn't even have HD or dvr. It was only two standard receivers and movies extras. It's ridiculous. I have to pay over $300 for service cancellation. I will never go back to these thieves.

DirecTV has amazing customer service with very attentive representatives that are easy to talk to.

Was sold by a salesperson at Best Buy. August of 2014 signed up and recently received notice that the fine print of our contract would allow the doubling of the package rate after one year. We reduced our package and are still paying more than the contract was at the beginning. The cancellation charge would have us paying $20.00 a month for a year. This is really deceptive and we are considering going with Dish, paying the cancellation charge to Directv and our total will be less than the increased rate. READ THE SMALL PRINT and don't believe what the desperate salesperson tells you at Best Buy. Isn't a 2 year contract for 2 years? What DirecTV doesn't seem to realize is that they have lost a customer FOREVER.

The staff was very courteous and knowledgeable. They answered all our concerns and if not able to would find answers for us.

The onsite service was very good. The Service Rep was more than 2 hours late because he was over-booked. This was NOT a very first impression of what to expect from DirecTV.

Service Rep was outstanding and courteous. Jeremy ** is the Gold Standard and should be how all Service Rep need to conduct themselves for a service call. I was very pleased!

Both service and installation people very really perfect. A genuine nice experience.

Besides the good customer service, the service as a whole they offer is great. I had time Warner for 2 months, and I was so happy to come back to DIRECTV.

My contact thus far have been very favorable with everyone connected with DIRECTV.

When I originally placed my order the sales rep accidentally left off the referral fee for myself and the person who referred me. She corrected it at the end of the call and she suggested that I call customer service to ensure that the credit had been given. The customer service person made a few minor adjustments to the account and made sure that the credit is there.

I got DIRECTV 5 months ago and the experience has been hell from day 1. The installation guy left a mess in my house and a hole in the wall he didn't use and charged me $50.00 for a kit to put the dish on my roof. So much for FREE installation!! I've complained and got the run around on that scenario.. Now I'm getting billing issues, I called to cancel my HBO, Cinemax and pay channels and was talked into keeping them for $22.00 a month.. Okay sure that sounds great. Well next month all charges are on and bill is $53.00 higher than normal. I call and they take $32.00 off. Next month the $32.00 is back. I call and 1.5 hrs later I try to cancel service and finally they fix my bill... Terrible business and absolutely no compensation for my time!!! It's amazing how these companies get away with how they treat people.

Thank you for making my subscription to Directv easy and quick!

The agents were clear and precise in their^ information and answers. Very pleasant. Clearly well-trained.

It was quick and to the point, he answered all my question in a timely manner. Very satisfied.

My initial installation was setup online; however, the technician never showed up due to a flaw in the online ordering. Once I reached Customer Service, they were able to rectify the issue and put me on a priority installation list. Thanks.

From the start of me calling to compare pricing to the minute the technician left my home the Directv experience amazing. I wouldn't recommend another company other than Directv. Thank you.

Cancelling Internet. Easy, quick and painless.

My installer cancelled my hook up without my permission. Had to reschedule seven days later. Tosha was very sweet on the phone and calmed me down.

Package change - It was easy but wait time was 1 hour.

I have not used Directv yet but the team was very helpful.

Installation - Very helpful customer service reps.

Very nice and polite and knowledgeable of his services.

From my initial phone call to Michael in San Antonio through additional customer service calls with questions answered by Jarod, to the installation done by Joshua, all of the people I have had contact with have been friendly, professional and honest and upfront in answering my questions and helping me figure out to use my new services. They have worked very hard to make my experience with DirecTV hassle free and rewarding. I got the programming I wanted, my questions answered and the installation performed quickly and professionally and was fully satisfied with my experience. I will be telling my friends and family what a good job you all did for me. Thank you.

Great service and gave me what I wanted and so much more.

Very pleased with my overall experience.

I had a good tech.

I have been happy with my service.

I really don't like people in my house but yesterday when the tech came he show me his badge, I feel ok! He told me everything he was doing. I have had cable one for 28 years. Hope I will have you for my next 28 as my cable provider! Thank you for a easy switch for one to another. Should have done this a long time ago!

Service is awesome.

I was very upset that I had been charged for services that I never had the opportunity to get started. The service Tech came to install, but discovered I was not allowed to have DirecTV in the apartment in which I lived. The problem was rectified and I am satisfied.

The guy that did the install was great and on time.

I love DIRECTV. They have the best customer service, they sound very friendly and try to get the issue resolved as soon as possible. I am so happy I have decided to go with DIRECTV.

I really don't like people in my house but yesterday when the tech came, he show me his badge, I feel ok! He told me everything he was doing! I have had Cable One for 28 years. Hope I will have you for my next 28 as my cable provider! Thank you for an easy switch from one to another. Should have done this a long time ago!

Ordering DirecTV for the first time.

I have been a customer of DirecTV since Jan of 1999 and was very pleased with the service in spite of the high price, however since being acquired by AT&T when calling the voice recognition system is horrible and the operators hang up for no reason. Since being acquired by AT&T it is the pits! Unfortunately I have AT&T home phone and U-verse as well as wireless and office phone. Time for a change.

TV and Internet - Basically, experience has been good.

Poorly trained Rep took the call for my original order. After letting it bother me for several days I called back to address my concerns (all before installation). Second Rep was VERY knowledgeable and helpful and resolved my concerns. My DirecTV will be installed today. While still a little nervous I am also excited.

My final sales associate Jeremy, the service associate Blanca, and my installer Rich all did outstanding customer service. Please give each of them my thanks.

AT&T rep misrepresented DirecTV fees. I cancelled DirecTV when bill doubled. Am receiving bills for early cancellation. AT&T settled their part for $100, acknowledging fault of rep. DirecTV refuses to settle. Receiving collection letters now even though I notified DirecTV that I am disputing and requesting arbitration according to their own policy.

Customer service was a big help. They handled my situation very informative and professional.

I don't have that much words to say but all I can say is thanks to all the helps from all the representative that I talked to.

Thanks for the service. I look forward to a lengthy contract.

I have had difficult time getting an install, after 3 separate days of staying on phone up to one hour, to three hours. I hope that after 9 days they will be here soon. Work order numbers seem fruitless cause they couldn't seem to find any of them. I first order on Aug 13th of 2015 and as of Aug 21st of 2015, still waiting... had address wrong.. had phone number wrong.. had no work order to correct it. I had to redo my entire acct. over and over. Hopefully soon I will be a DirecTV customer.

I had a great technician who was late for my install by about an hour. I know he had obviously had a rough day with some appointments that simply ran over the allotted time. My appointment didn't take him long at all and he did a great job with it; the only reason I'm giving 4 stars is because I didn't have my service installed until 5pm when the window was 12pm-4pm.

Rescheduling request was satisfied.

For the most part I have been very happy with my service and how my questions have been answered. I called a total of three times. The first and third times I called the representatives answered all my questions, but on my second call the representative just confused me and I thought we were not going to be able to get DIRECTV.

Recently found out that we can no longer watch football games with the San Diego chargers as Directv does not want to pay for these games. They still advertise every game every Sunday however these games are not shown on the NFL network, or Sunday ticket due to the local station has the broadcasting rights. I was refunded $20.00 for my call but as always the new owners of Directv (AT&T) DOES NOT CARE ABOUT ITS CUSTOMERS!!!

Great sales rep and customer report. If tv is good as these guys it's going to be awesome. Loved the fact I could understand both of these gentlemen and they are not speaking a foreign language.