DIRECTV Reviews

After spending an hour and 20 minutes on the phone and speaking with 5 different people I can't believe what I am hearing! I have a DirecTV dish on my home, and I want it to be uninstalled. Since I am not a DirecTV customer I have been told 5 times that it is DirecTV's policy for me to do it myself. I have zero training in cable or dish, and they told me to do it myself. All I asked for was a tech to come out and remove if properly. Instead it's their "policy" for someone with no training to climb a roof, and mess with cables. So if I fall, or get shocked then DirecTV has no problem taking care of all medical expenses? And they'd be just peachy with a lawsuit? Wouldn't it just be easier and cheaper to send a tech out to take care of this? Instead they fought, interrupted, and continued to place me on hold instead.

I suspended my services approx 8 months. DirecTV told me when I picked up the services again I would receive the same package at previously services before suspension. They lied making looking like no promises were made. Spent good hour talking to customer service and now I want to drop direcTV. DirecTV wants to charge me for this. They broke verbal agreement.

I finally decided to switch to DirecTV after 6 months terrible experience with Xfinity TV. DirecTV has much more HD channels and it is cheaper!! I got referred from a friend account number ** and when I called DirecTV, I gave my friend's account number and we both get $10 off for each month. Feel free to use this code when ordering your new service from DirecTV. Good luck everyone!

When I first signed up with them I was told that my payments would be $90.00 a month for the first year and $120.00 a month after the year was up. Well the price jumped up to $120.00 after the first 3 months. Also I had my account set up on auto bill pay, but they did a withdrawal from my account one week earlier and it caused my bank account to be overdrawn and with that my bank charged me overdraft fees of $70.00. I started to have problems with my dvr last month so they sent someone to my house to fix the problem and replaced it with a new box. I called last week to find out why my bill jumped up to $150.00 a month, they told me my year was up at the old price and that in 2 months it would go up to $178.00. I could not believe it was going to be that high.

Anyone considering DirecTV, be warned. They package their services to offerings to be an annual engagement, i.e., 1 year agreement. Everything gives the appearance you're contracting for a year, and all the discussions I had with representatives gave that indication. However, they slip in that the "equipment" is a lease agreement for 24 months (and that's the way they publish it - 2 years would stand out too much). So, unless you've really pay attention, you'll go to cancel your service after 1 year because they jack up your subscription cost significantly, and be surprised to find that it will cost you around $200 to close out your account.

I have had DirecTV for approximately two years. The service and product have been really good until the announcement of the DirecTV/AT&T merger. Here are a few highlights: My bill increased approximately 25% two months ago. My bill increased another 35% last month. After several calls, I was contacted by "The Office Of The President?" After a week of waiting for DirecTV to listen to call recordings here are my choices: 1. A 55% bill increase from two months prior. 2. Pay $200 if you cancel DirecTV - EVEN THOUGH we can raise our prices without a CAP! 3. I pay $7.99 a month for a protection plan, which includes one device upgrade, IF YOU UPGRADE THE DEVICE, YOU HAVE TO COMMIT TO DirecTV FOR ANOTHER 2 YEARS? 4. The NFL Ticket is only free for new customers. Even though you have been with DirecTV for 2 years, with a perfect payment history, you need to pay $55.00 more, AND, if you cancel the service you need to pay DirecTV a $200.00 cancellation fee.

I moved in June. I called to have my service discontinued and returned all my equipment in the box supplied by DirecTV. Yesterday, they took almost $500.00 out of my debit account without authorization from me. I called and they said it's for July's bill and non-returned equipment. I got absolutely no help from the customer service representative who was rude and condescending. I called my bank and they said once DirecTV has your account information from paying a bill online, they can use it anytime to debit your account and there is nothing I can do except dispute the bill which can take 45 days during which time my bank account is frozen. I plan to contact the attorney general's fraud division but doubt it will do any good. Beware. I believe DirecTV is a thief.

On June 21st at 10:40 a.m., I called DirecTV to cancel my service. I was connected with a representative by the name of Nia. After reviewing my account for cancellation, Nia informed me that since I had a long standing account and had never had any past due activity on my account, I qualified for a great promotion. This promotion was as follows: 1. Upgraded to Genie with 2 mini Genies; 2. NFL Ticket Max with Red Zone at new charge for the 2014-2015 season; 3. A $100 gift card; 4. All movie channels free for 3 months; 5. A bundle package with AT&T that would consist of my current internet, upgraded U-verse phone with unlimited calling, caller i.d. and call waiting and my current DirecTV package for a total amount of $94.37 (which included tax) for the first 12 months, and would increase by $10.00 for the following 12 months; and 6. A $50 reward payment from AT&T.

We moved from ok to tx. We were told take your receiver box and remote. We had to put the installation on hold until we bought our new home. Installation couldn't be done due to no line of sight, our contract was waived. They were to send boxes, and we never received them. They charged our credit card for the amount. We put a dispute with the credit card co. Directv convinced them it was a valid charge. Now they decided there is a line of sight, but the charge has now become mover's charges, but it was put on the card over a month ago. Directv is a rip off. They do nothing for their customers. Once this contract is over I will never deal with them again. Would not recommend them to anyone.

Satellite dish was not receiving a signal for three days. Called customer service and ordered upgrade and 3 new receivers. Installation was okay. Called again to receive a credit for the 3 days without service. Got the run around from male agent who refused to let me speak with his supervisor. After 25 minutes on the phone with him, he said his supervisor had approved 1 month free Showtime to begin after a suspension of service that I needed to care for my daughter's critical knee surgery in Chicago. I was promised 1 month free Showtime to begin when I returned but nothing had been added to my program list. I called again on 8/13 and spoke with Roshene. After another lengthy argument he said there was nothing in my records and Showtime had not been approved but he could offer it for 3 months for $13.00. Again I was not transferred to his supervisor as I requested but he said Showtime would be added at no cost due to the misunderstanding by his supervisor, Back **. DirecTv is the worst provider of customer service in the industry. They do nothing to respond to the customer until the customer explodes. I would not recommend this company to my worst enemy.

I signed up for DirecTV service for a second time and I should have remembered the 1st time with all the trouble I had. Almost 2 years of service and I decided to cancel and go back to my cable TV provider because the deal was better and cost me less. When I called DirecTV to cancel, I was told I had to pay an early termination fee of $40.00 and I would be billed for it. They told me I had to return the equipment to them within short order or I would be charged for the equipment. So I cancelled my service which was a few days before my next billing cycle. They disconnected it right away. Then when the next billing was due, they charged my credit card for the monthly service (pay in advance).

I was told that Direct TV was a sister company of Verizon. I purchased a "bundle" package from Verizon but after 1 month of service, I received bills from Direct TV for approx $150.00 per month. I made numerous phone calls to both companies. Three months later, I received a bill for $621. They are impacting my credit score and I have trying to resolve this for the past 4 years.

I came home from vacation and receiver was not working. I did the reboot as requested and still no service. Called the company and was transferred to 6 different people who could not help me as being someone who prepares for a move in advance. My order had a disconnect notice so no new equipment could be sent in the meantime as I still had a week before disconnection and I wanted to watch TV. Finally after much time and talking to 6 different people from service to technical to billing, they finally figured out to reinstate my disconnect in as much as taking it off so that I could receive a new receiver.

Buyer Beware - if DirecTV calls and offers you free upgrades to their new Wireless Genie Minis in exchange for extending your contract for 24 months, it's a scam. They send older model equipment and expect you to honor the contract extension. Classic bait and switch. Called to complain and they acted like I was a criminal - offered to let me pay $99 for new equipment. Wasn't at all concerned about lying to customers. Extremely disgusted with the sales tactics. Have been a customer for years but now looking for new cable provider.

Several months ago I paid DirecTV with a check and I made an error. The dollar amt. was fine but the "cents" amt was wrong by 13 cents. I am a 74 y/o woman with a chronic illness. I called DirecTV to see why we failed to receive our "good customer" discount and I was told I was trying to flim-flam them so, they took away our discount. A check with an error is the same to them as a NSF check! I apologized and pointed out we have been customers for 4 yrs and never late with a payment. We have a very high FICO score and excellent credit. When our receiver in the kitchen burned-out, we called to order a new one. We were not permitted to "charge" this receiver to our acct. and had to give them a Visa card. We now have no charge privileges with DirecTV, but they would not tell us the reason. We received a threatening letter saying if we are ever late or fail to pay on time we have 7 days to return ALL of their equipment! We asked them what prompted this action and they refused to discuss it with us. We think they must be desperate to treat loyal customers' like trash.

I have only had DirecTV for four months and already had numerous problems. When it rains, you can't watch TV. Now my TVs have been off air for 3 days - when I called customer service, I was told it would cost me 60 dollars to fix the problem. Terrible Company!!!!

A sales rep that was at the state fair here talked us into the most expensive package in order to get a $150 gift card back. After a bit of time, we gave in. They made us push our install date 6 days before we were wanting the install but still we were willing to give them a chance. Come install date, the two men showed up in an unmarked van, no uniform (one young man's pants didn't even have a zipper, ish) and had to go back to the truck to get their identification upon our request. We called the sales rep that we had dealt with at the fair and expressed our concerns where he proceeded to blow them off and seemed to be highly annoyed with us. After we sent the young men on their way, they parked down the road from our house for 20+ minutes. The sales rep called us back once again saying that he spoke to the main boss and that the main boss would be coming to do our install at a later date. When we asked for the boss’s number, he suddenly didn't have it. (So how did you talk to him minutes before then...) All in all, very disappointed in the service we have had with them.

I will never ever deal with DTV again. I've had so many problems with their customer service, it's pathetic! And I don't know to start. But to all of the people out there who are considering subscribing to this company just be ready to curse, swear, or maybe have a nervous breakdown!! I just ended my services with them two weeks ago. Was told to expect a $37.61 refund.. Bottom line I only received $17.61 Called and asked about my $20.00. Was told that I promised not to cancel service, since I did the $20 would not be refunded.. I NEVER TOLD THEM THIS!! I made the call to cancel the service. They are all a bunch of lying thieves. They would tell me my bill was going to be one price but when I received the bill it was way higher.

Since I have been a customer with direct TV I have never been late on a bill and always paid it in full. I was informed that when I signed up with them that I would get discounts (bundled) if I got services through centurylink which I have. That I was only going to have one bill but I have been paying two. Anyway they are not trying to resolve an issue that I am having with my bill and I have to jump through loops and holes in order to get someone else to call me back regarding this issue. I am a very dissatisfied customer.

I signed up with Directv through AT&T. After it was installed and activated, I was dissatisfied with the service they offered and within 48 hours, I called to cancel my account with them. Directv informed me that I would have to pay a cancellation fee of $401.41 along with any other cost for their services. I asked them if they had an grace period for customers to cancel their account, and was advised that their only grace period was 5 hours after your account activation, and that I had no choice to pay them or they would take legal action against me. This is a rip off by Directv. I am a widow who lives on a limited income, and I need either help or assistance in challenging Directv on their cancellation fee. Is there anything I can do to get this cancellation fee dropped since I only used their service last than 48 hours... Any help, assistance or information will be deeply appreciated...

My service was interrupted, and the customer service rep was very rude and offered no assistance or advice until I could pay the bill. I have been a loyal customer since 2009 and they can't offer anything to keep me as a customer. I don't have a huge balance, I’m just a month behind. I only asked for a one-week extension. It's astonishing how I am not treated nicely when I’m suspended. But they can put on a fake smile when your account is current.

On 7/28/2014 signed up for choice, pkg told the blue dots next to station number are the ones you get. Did not get on demand, must have genie for those channels of course, added cost went online today 8/8/2014 to order and it said free but i called because the 3 boxes for the TVs were reconditioned and i didn't want another used unit, told there was a $99 charge for the genie, told him the internet said free, no help from him.

After being told I was not eligible for service, being my father owed a past due bill..and sitting on the phone for two hours and speaking with their "investigation Dept.," I finally proved my case that as a minor, I had no responsibility for his bill! On to a sales rep again to be asked the same 50 questions I had already been asked, we finally were to the point of giving my credit card information. ..oppsss it's in my husband's wallet with him at work. I’ll call right back..... I got off the phone, called back, of course answered the same 50 questions again...got to credit card information and my upfront payment WENT FROM $33 TO $107 IN 14 MINUTES! !!!!!! No way I exclaimed! "Yes ma'am, your credit check has changed..." IN 14 MINUTES??? I made no other purchases...racked up no other bills in 14 minutes! I would rather have no television than hire those thieves and liars. What!!?!?! They have absolutely no integrity.

I went online and called to place and also get info for DirecTV bundle rates. I was quoted a rate and I asked is this what my bill will be every month. I was told yes. I asked to give me some time to think about it and for them to call me back later that evening. I was told the next morning that the price I was given was only for tv but it clearly states bundle services.

Two months ago we got DirecTV. We notice right after installation, the box was used. Since then we have been calling them to come and changed it because work couple of hours and then does not work. They have not come by and yet they are taking money from my account. This company is not good. Never again. Watch out.

We were two months late with bill, I will admit to that, but I did call to tell a lady named Hazel ** that we would be paying the bill in the amount of 261.38. A couple of days later I noticed that my checking account had been accessed in the amount of 366.17. When I called, they said they had every right to do that and it was in the contract that they could do it. I filed a payment dispute with both my bank and with Directv, but in the meantime I had been writing checks and some were outstanding and all have bounced because Directv left me with 9.68. Beware of these people as they are crooks as well as being overpriced.

I'm selling my house in San Diego with a closing date of August 15th. In July, I set up a termination of my DirecTv account for the 15th to coincide with my escrow closing. We still have not chosen a house in Austin. The DirecTV rep really pushed me to transfer the account so I could just plug in when I got to Austin and I would not lose any of my recorded shows. I had to push him back because I have no address in Austin yet. He promised to send boxes for the receivers and remote, yada, yada to be mailed back to them. August 5th and still no boxes yet and DirecTv just went wacky. The error was a code 721 that I may not be subscribed to A&E TV HD channel 265 and the screen showed the steps to unplug the receiver, log on the internet and go to directv.com and re-authorize my 3 DirecTv units then unplug the units a 2nd time and they should come back on. If not, call this 800 number. When their procedure did not work, I called and spoke to a rep that I had a hard time understanding and I had to repeat things to her because she didn't get me either. She kept saying "on my behalf" a lot.

We have been having issues recently with our DirecTV working properly. It started on one receiver (changing channels when not suppose to and not changing when suppose to), so I called DirecTV at least a couple of times. They had someone come out and he changed the one receiver. Issues remained. Escalated it and sent someone else out (who worked hard, by the way). He upgraded the Dish which meant they had to update the receivers (we've had it since 2007). They told me that since I was having so many issues, I was eligible for a FREE upgrade on my receiver, but I had to agree to a two-year contract. Thinking it was only on this receiver, I agreed.

Dealing with DirecTV is like dealing with a car dealer who promises one price and delivers another. Like the car dealer, they try to wear you out on the phone saying they need to speak to their supervisor or check on something. This can take an hour or more on a single issue. This company has no respect for their customers. They lie, avoid answers to questions they don't want to answer and always come up with a price for their service that is greater than agreed to. This is a perfect business model on how not to do business. I wish I could give zero stars.

What do you do if you have a loss in a business and had to close down the store? DirecTV still bills you the termination Fee of closing this down and causing a huge issue. Horrible customer service. They don't care or even want to work with you. I will never use DirecTV again and make sure my peers and everyone knows.

I lost my job and was forced to relocate to my hometown. I called DirecTV to cancel my service and the CSR that I spoke with was incredibly rude and hounded me to transfer the service. He was terribly aggressive and even lost his temper with me when I told him I wasn't interested. I made a lot of calls that day to other service providers and each of them were gracious and made me feel good about the money that I spent with them. I am furious that I gave direct over $1800 of my money to a company that has such obvious disregard for customer service. I sent a message to their corporate office from their website and never heard from anyone.

I called in to cancel my NFL ticket and was told they would upgrade me for free and not charge me for the next year since I was "a GREAT customer." Well.. guess what?! 2 charges for $39.99 just came through. SO I called to get them taken off but they said they cannot do this until I pay this month AND my next bill? Why? Also they did not add any of my credits for this month. I believe they are trying to scam everyone on the NFL ticket thing.. DO NOT BITE! Terrible customer service! Dish here I come!

They quoted me a low cost for service. Then when I got the first bill it was much more. I recommend you record your conversation when setting up an account. This will save you in the end. They say that every conversation is recorded but when it came to replaying my conversation it magically was lost or could not be found. Protect yourself from these scam artists. Just read all the reviews, you will thank me.

I was happy with DirecTV back in the day when I lived in California.... not so much now.... I made a move to Fla and had to sign a 2 year contract for service. They had my cc #, wouldn't do it any other way. Well, I had to move on short notice, still having this contract.... They were able to suspend the contract or if not, would owe them around $500 for the duration of the contract. I moved to Texas due to a family situation and had all intentions of getting DirecTV installed.... until they started throwing all kinds of charges at me.... the new dish, the shipping of the new dish, the installation (don't believe the hype when you are put on hold for a 1/2 hour) how easy it is to move and leave the rest to them.

We have been DirecTV consumers for 14 years. We called and set up a service call because every time there is a storm in PA (not necessarily our area) we lose service. After a 4 hour window, as to when they would show up, even though we were the first stop of the day, a service truck arrives and the tech knocks on my door to tell me that he can not touch my dish because it is on the roof! Now I know not all dishes are located on the roof, but I'd be willing to guess that at least half of their consumers still have roof mounts. Why when the service call was made didn't they ask where the dish was located? I realize our house is not easy, but what are we suppose to do now!? He left, now we have a dish on the roof and no services are available to fix it. We were given the excuse that OSHA will not let them fix it because it's on a roof. Dah! Well I hope Dish Network installs on roofs or we will be going to cable. Don't these companies realize they do have competition and consumers aren't going to put up with no service? We are very disappointed with our service from DirecTV.

I have had this service for over 7 years and every time it even THINKS about raining, the satellite goes out. I had a long conversation with a rep who walked me thru the steps that I had already done myself and finally agreed to send someone out. He said the dish was pointed in the wrong direction. So this guy comes out and tells me that whenever it's cloudy (God help the people in the State of Washington who have this service) the service is going to go out. He said the dish was pointed in the right direction and it really didn't matter. I am moving back to Texas and I will NOT, repeat, NOT transfer my service to my new home. We need more competition out there so we can find somebody that gives a crap if their product works or not.

DirecTV continually adds programming and services I never authorize. This is now up to over $92.00 a month. I call and they take them off and then they are back on again. Their salespeople are scam artists. They receive commissions for new programming/services and so they will call and ask, and when you say no, they still add it to your account as a promo that you have to cancel or it rolls over. It is impossible to work with them.. Calling doesn't work except for a month and starts all over.

I was talking to Lovely (a customer service from the Philippines) about a dispute in my bill and she was rude and I asked to talk to their Supervisor and was made to wait for 1 hour without solving anything. She even put me on mute when I was talking to her. So rude and should just get fired. Her Badge number is ** and I don't think that she gave me the right one.

I was a loyal DTV customer for over my 2yr agreement. I was told I would be charged $29.99 mnth my 1st yr. Lie, I was charged $64.99. The next yr I was charged $91 per mnth. I canceled 1 mnth after my 2yr agreement. They said I owed $143. I have permission to debit my account a 1 time fee for the amount. Months later I realize that every time I put $ into my account it was nickle & dimed until my balance was $0. Over & over. I had to cancel my bank card & as I talked to DTV about why this was happening they agreed that they had already taken out my balance owed but were continuing to deduct for their box that I had already sent back. A legitimate company will take out their money & go, not take 70 cents here & there over & over out of your account. Now they have their receiver, my money & for some reason still have reported me to collections. That's how you treat your loyal hard working, paying customers? Not me, not anymore & never again.

I requested a payment extension with DTV and after they sent me an email approving it, they suspended my service a week prior to it! I called and explained the situation and asked that they restore service. I was told they would not honor it because it was already suspended when I requested it. This is not at all true. After speaking with a supervisor as well as a csr I was basically told no we will not honor that agreement it was a mistake. I am done with DTV.

Main box works good but secondary boxes do not. I only had service for four months and they want to charge me? I called them four or five times already. Now have to pay to break contract. Read some other people's comments, why did I want to go through the hassle.

I called Directv and wanted to set up installation after I was given the information I needed to make a decision regarding which package I needed. Everything was fine. I was told there would be a charge of $21.35 for today. I was okay with that. I asked "Leslie" three times... THREE TIMES... to confirm the only charge for today would be $21.35, and he confirmed that amount. Well, I logged into my bank account to pay bills, and there was a charge for $321.35!!! I immediately called Directv and cancelled everything. I was assured I would be reimbursed for the entire amount. I was given the email address of the Vice President of Consumer Relations, and I sent him an email explaining the overcharge, and that I believed it to be a scam.

The following is a description of my history with DirecTV. 2/27/12 Signed up for DirecTV, Choice Xtra, AAA new customer discount. Two-year contract, three TVs, set to expire on 2/27/14. Did not want Auto Bill Pay, instead manual payments through bank. 5/28/12 Cancelled HBO, STARZ, SHOWTIME offered free first three months, even though I told them at the beginning, we didn't want them. 5/1/13 Noticed DIRECTV Protection Plan Upgrades for $19.99. 5/14/13 There was an unauthorized charge of $10.96.

Be careful when you agree to Genie. Was told today am paying $23 monthly for it and that locked into extension of contract for two years. That if I change receiver will be extra charged to change. My experience today: Direct TV is quick to lure you into services and once you are locked in, customer service is not interested. I do not believe I was ever told Genie $23 extra monthly until today.

We contacted them to make arrangements for our final bill. They agreed to the billing date, but debited our account 2 weeks early. They admitted to having the discussion documentation!! We terminated the service because we constantly lose connection!

I am a 15 yr DirecTV customer. This week I had this service installed at my daughter's new place. At first we weren't sure she would have HD TVs so we didn't order HD service. We then were able to obtain 2 HD TVs so we asked for that service. The rep informed me it would be an additional $10 per month, of which I was already aware. At installation, the installer told me that HD service had not been activated, and I would need to call in, which I did. I was then informed that in addition to the $10 fee for HD, I would be charged another $15 monthly for Whole-Home DVR, which I didn't order and didn't want. I was told it only comes as a package, HD and Whole-Home for $25, or no HD! In my mind this equates to Bait-and-Switch or just plain extortion. They should be prohibited from this kind of billing fraud.

My Direct TV bill comes directly out of my credit card account. I just noticed they are charging me for the NFL package that I DID NOT ask for. I am not happy with these crooks.

Got my bill with an increase of over $50 per month for a premium package and other charges I didn't know anything about. I have gotten numerous sales calls from Direct over the last year or 2 trying to sell me something and finally they just added what they wanted to. Was on the phone for over 30 minutes during my lunch time today, talked to 2 people and after their delays and me telling them over and over what I wanted I hung up. Been with Direct 6 or so years...

I called DirecTV to check on their packages they had available. The woman I spoke to told me that I would get ALL this stuff for $82.99 a month for the first year and then my bill would go up. I asked all the right questions and repeated what she told me. She said that I had the best packages possible and that this was locked in for 2 years. Nothing changed. They came and installed the cable. Not even 48 hours later I find out the woman was WRONG and the price was only for 3 months. I told them to come and get their stuff.

After years of experiencing horrible reception with DirectTV (it took nothing more than a rogue black cloud, or single snow flake to disrupt my costly service) I finally canceled and moved to a better provider. The cancellation process was painful - I was on the phone for almost 45 minutes listening to a customer service rep "attempt" try to keep me as a customer, although they offered no financial incentive to do so.

I called to cancel NFL Sunday Ticket & Redzone channel because they were going to charge $39.99 for 6 months ($240). The customer service rep offered me the whole package for TWO payments of only $25. He made a big deal about how he'd never seen that deal before. He repeatedly stated the whole package was only a total of $50. Well, a month later and I received my first Sunday Ticket bill of $39.99. I called and complained and the first rep said she saw what I was talking about but couldn't change it. So I was transferred to Level 2.

They Withdrew my money off of my SSI Benefits card w/o my knowledge. I did not request auto pay. Now I have to wait for my refund to be downloaded back onto my debit card. I spoke with 5 different ppl's and a supervisor, still no respond. Just excuses. Well I was told to contact BBB!

Every month my bill has been outstanding because every month "something" needed adjustment. I was supposed to receive a credit for $20 because for an entire month, my bedroom tv never had signal. The man AND woman I spoke with never gave the credit and my service was almost deactivated because of DirectTV's employees' mistake.

I signed up for DirecTV about a year ago. I am now going on to the second year. When I signed, I believed that I signed for 2 years at the discount price of 74.00. At the second year, they raised my bill 30.00 to around 104.00. I also have done refer a friend a few times and have never received a discount for it. They offer the person another deal that's better so your friend gets the deal and you get nothing. I received the NFL package for free for the first year and called them when I had 3 months left to cancel ahead so there wouldn't be an issue. They stated that I didn't need to as it would automatically do so.

I've got DirecTV and I didn't have a contract because I have had DirecTV long enough for the contract to run out. They said I could get HD TV for the 2 year contract time for 10 dollars a month and the first year would be free. They said they would give me 15 dollar price cut for 6 months. My old bill was $93.96 a month and with all these wonderful price breaks my bill would be around $77.50 a month. My first bill was $117.98 when I called them the first time - Karen talked down to me because her lies about the billing were so confusing that I kept telling her it made no sense. She would go back over the same lies and then say, now do we understand? And when I had finally gotten fed up with her lies I said yeah I get it - and she came back with very good. And continue lying.

I had a bad experience as a new customers trying to get service by DirecTV for the first time and I had been pass around to just about every department and no one was able to assist me with my needs, and not to mention I been on the phone for a hour and half and still didn't accomplish nothing. My time is very important to be on the phone for a hour and half - that's unacceptable. I need to speak to somebody who can help me if it takes administration to help. I'm very perturbed. It felt like they had some kind of game where they transfer to every department. I been transferred 2 times for each dept such as the sales department, billing department, customer service department and technical support.

I cancelled my DirecTV acct recently after being a loyal customer over 18yrs. The agent on the phone said that I would have an early termination fee b/c of new rental equipment that I had unknowingly been tricked into agreeing to a 4yr pro-rated service plan. I was in the process of filing bankruptcy d/t a prolonged custody battle with my ex-wife. I now have full-perm custody of my 2 minor children. I informed him of my issues and told him I would appreciate him waiving the charge or I would ultimately just have to add this acct to my bankruptcy. He credited finally credited my acct with $400 stating he understood my issue, appreciated my honesty and efforts to protect my children.

I give a gold star to one of your DirecTV technicians. His first name is Vermiton, knowledgeable and thorough. He sorted out an intermittent problem with our TV service and really wrestled it to the ground. He came to the US from Brazil about 13 years ago and I am so glad he did. I learned a great deal about soccer as well when he was here. Very personable and a great emissary for your company!

DirecTV should do a better job at making sure that the person who is requesting services and having satellite dishes installed on property is authorized to allow the installation. I am a landlord and have had several tenants have satellite dishes placed onto the roofs of my homes without my permission. It is nice that DirecTV just takes the word of whoever is signing up for an account that they are the homeowner. How hard would it be for DirecTV to ask for a real estate sales contract, deed, or signed permission from landlord before beginning any installation. In my case they would not have been able to obtain any of these documents before beginning an install on my properties. All my rental agreements state that satellite dishes are prohibited.

Not all DirecTV rep is unprofessional. I spoke to Brandon. He was very courteous, professional and was able to resolve my problem in minutes. They need more rep like him. I'm a please customer thanks to you, Brandon.

I am a landlord of a home in which DirecTV dish installed. They did not receive any kind of permission to come to my house and install a dish. I called to have it removed from my home and they will not take it down because it is not my account. I called and spoke to a manager and was hung up on because I was upset. I am irate that this is how a company does business and I will be contacting a lawyer regarding this matter.

I recently sold my house very quickly and was forced to move in with my in-laws until my husband and I find a house. My in-laws have DirecTV and I HATE HATE HATE it! If the wind so much as blows, the service goes out. I've only been living here since June 6 (today is July 27), and the tv has gone out at least 9 times (and I only watch one to two hours of tv per day!!!). During the weakest rainstorm, service pauses for seconds to a minute, saying the signal has been lost and we should check the cables connected to the back of the box or that our dish may not have a direct signal. We frequently are unable to watch streaming shows because there's always some issue with the connection. When I finally get out of this house, there is no way I would ever get DirecTV. Like, ever.

I would like to know why I never received a phone call back from a manager. I had a horrible experience on July 18th with one of the supervisors in the call center. I believe that I gave plenty of time for a manager or director to call me back. The representative that I spoke to was very rude. I know that you have Directv was acquired by AT&T which is one of my least favorite companies as far as customer service goes. I have been a Directv Customer for over 12 years which means I have spent over 12,000 dollars over the past year with Directv. I have always been very satisfied with my service. I have NEVER asked for anything for free.

I have been a faithful customer since 9 being paid ohiy bill and was promised Showtime for 6 months. I told the supervisor to put this comment in the computer for verification. She told me call back on Monday - this was the day my other promotion would end and they add Showtime for six months then because of me being loyal and faithful customer for all those years. I keep Showtime for 2 days!! And then it was cut off!! I called. They stated it wasn't any records of the conversation of me with a supervisor named Marie to verified this. I think this company don't care about loyal customer. To be treated in such a disrespectful way. I would advise the public not to sign on with this company. They don't care about the welfare of their customer. I filed a complaint, I don't expect to hear from them concerning this matter.

This phone call may be recorded for quality purposes. If they would actually listen to the calls. My mother is 80 years old and moved. I suggested she get DirecTV - my big mistake. I spent 6 hours on the phone with them. They sent the wrong equipment 2 times to the house. They lied about the bill, (listen to the call). The billing has been messed up from day 1. I can believe she has given into them and is paying another higher amount because she is just fed up and afraid of the crap they tell her. She asked them to turn off 1 of the boxes due to money reasons - they did not tell her 6 dollars per box extra. I told her I would give her the money and just have it turned back on. She did.

AVOID DIRECTV. Unfortunately most Consumers don't check out the service providers Reviews & Complaints before they enter into an agreement. I too fell under the spell of lowering my monthly expenses. Federal Law provides 3 Business Days to Rescind an Agreement. I contacted DIRECTV to inquire about a 'We want you back' offer around 6:47PM on 07/22/2014. Between the promotional price and an additional Refer a Friend discount, no equipment or installation charges, the price quoted sounded like a pretty good deal. I opted to accept. They requested my Social Security number for Credit Verification and a Credit Card number to secure the order with a $19.95 fee.

When we upgraded to new receiver from DirecTV they added (free) a sports package that we did not request (32.99/mo). After one year they started to add this to our bill. One month after the supposed free pkg. date expired I noticed a charge of $32.95 appearing on bill and called company to have it cancelled and removed; even though I never authorized it in first place. They said they would, but it continued to show up for four months.

I received an email from DirectTV advising the NFL Sunday ticket would be reflected on my July bill for an additional $39.99. The option was given to opt out of the service so long as I cancelled prior to 09/07/14. On 07/09 I tried to cancel the service via email since the call wait time was more than 20 mins. I was replied to that I would need to call, so I did. After being transferred twice I finally got the service cancelled, or so I thought. On 07/23, my automatic payment came out with the additional fee tacked on. After a 30 min conversation with 3 diff reps, I was told there was nothing they could do about my refund. I would have to wait 30 days for the next billing cycle to update. Not only was I given false information on 07/09, I now have to wait 30 days for a credit to reflect my next bill for an error on their staff's behalf. I say your finance dept needs to re-analyze their policy!! I will never recommend DIRECTTV in the future!

My wife and I moved to NJ from NYC a month ago. We signed up for the Verizon/DirecTV bundle. Their ads made it a very attractive package. With DirecTV, I had no complaints until it rained. No signal. All we got every time it rained (and it did a few times during that week) was a frozen screen and an error message indicating that we could watch our show at DirecTV online. We were okay with that, but Verizon DSL made it impossible. It is so slow and unreliable (it didn't work at all for the first 10 days), that even loading the website was problematic. I called Verizon several times to try to fix the problem. They gave me newer modem, but still no help. Bottom line, at this point, we didn't want to pay for bad internet, and a TV service that was going to be completely unavailable every time it rains or is too cloudy.

I just got off the phone with a Customer Service Representative at Direct TV. I told him that I could remember a time when a person could order all of the non-movie cable channels instead of having to choose between packages and that it seems as though, whatever package you choose, you will be missing some cable channels available in other packages. He said he didn't understand what I meant. I tried to elaborate by mentioning that a package I could switch to that would give me some channels I don't have but I would lose other channels that I do have, like the science channel. He said he didn't understand what I meant or I wasn't communicating it well. I didn't know how to be more clear so I asked him if he knew what a cable channel is. He said he did not. I felt that, as a Customer Service Representative providing cable channels, he should not be telling a customer that he doesn't know what it is.

My wife is speaking with a DirecTV customer service rep who is trying to transfer her to the "Escalations Department" to dispute a bogus charge from - get this - 2011. Funny how she got right through to customer service, but is having trouble with the transfer to the Escalations Department because they're "really busy." I wonder why they're so busy? It couldn't possibly be because they have a lot of disputes - that would be ridiculous. Before finally conceding to transfer her to the Escalations Department, the CS rep wanted to give my wife an address to mail in the dispute because, apparently, in 2014, the technology doesn't exist to be able to call the "Disputes Department". This is just a confirmation of the right decision we made to cancel DirecTV.

I called DirecTV to cancel my service. After spending 1/2 hour on the line, they tell me the satellite is my responsibility to remove. I don't understand why this is for me to remove. It is on the second floor on the building behind me and there is no way I can do it. This was not made clear to me when I signed up with them.

A free year of NFL Sunday Ticket was included in my package when I signed up for the service. Now that I am in my second year of my contract, I received an email from DirecTV letting me know that they will begin charging my bill $39.99 per month for the next 6 months unless I opt-out of the Sunday Ticket package by 9/8/14. I checked my account today (7/21/14) and see that the additional $39.99 has been charged to my credit card for the 1st monthly payment. If I have until 9/8/14 to opt-out, why am I being charged the 1st monthly installment in July? I spoke to a representative (Billie) who was very nice and assured me that the $39.99 would be credited to the next monthly bill. We will see if that happens.

I called to cancel my service and was told that I would ONLY be charged an early cancellation fee. I didn't immediately pay the fee because there were charges in dispute. DirecTV withdrew more than the agreed amount without authorization!

I signed up for DirecTV in March 2013. My landlord sold the house we were living in and we had to move in May. DirecTV charged me $300 to move services, which was unfair. Then after my bill continued to increase, I cancelled my contract. I was told through many phone calls that they started over my contract when I moved and are charging me 2 extra months of the cancellation fee. I'm not arguing that I have to pay a cancellation fee, just that they aren't being fair or correct in the bill. I absolutely hate DirecTV and will tell all my friends about what happened to me and hopefully that will discourage them from becoming customers. Hopefully after so many complaints, maybe DirecTV will hold themselves accountable for their actions. Shame on DirecTV!

Worst experience with a company in my entire life!!! First of all, I would like to say I had DISH network for about 6 years before deciding to try out DirecTV because of a "special" they were advertising. So the bill was supposed to be around $50.00 at the most. First month rolls around, get a bill for $80.00. That wasn't bad but not the agreed amount. Gave DTV a call and after being transferred around a few times, got someone on the phone to learn that the bill was more than the $80.00 bill that we received. Asked to speak to someone else and let me add that my husband has NO patience with these people, after being transferred around again, he eventually gets hung up on.

I called DirecTV after my 2-year contract was up. I told them I was considering going to Fios or Comcast, and told them of the deals the other companies offered. I was offered a $20 discount to stay with them. After comparing costs and services, I decided to stay with them. When I received my next bill, it was $20 MORE EXPENSIVE than my previous. I called DirecTV and said there must be some mistake. When they reviewed my contract, they "discovered" that a different promotion had expired since my contract was up. When I asked if I could cancel, they said I would have to wait a year because I had to extend my contract one year to get the $20 promotion.

2 years ago, we cancelled DirecTV and paid the bill in full. 4 months after that, the debt agency started calling about the DirecTV bill that we paid. We sent the proof to DirecTV that we paid. Now they started calling again, saying we owe them close to $300. They did this 4 months ago and we told them we had sent them proof and now they are starting up again.

Have been a customer of DirecTV for more than 10 years. Have 4 receivers and premier protection plan. DirecTV advised me that I had a "FREE" equipment upgrade that included installation of a GENIE and a mini GENIE. I agreed to the upgrade which I then found out obligated me to sign up for 2 more years of service. Didn't plan on changing service so I agreed. Technician came to do install. After installation, sound bar connected to the TV with the mini GENIE no longer worked. Technician had Supervisor come to house to check. After checking, Supervisor advised me that he had to go to his truck to make a phone call. After sitting in his truck for a couple of minutes, he simply left without saying a word.

Newest equipment? FALSE. NO WIRES? FALSE. Had installation, no internet (installer could not get it to work), when mentioned the wires I was directed that there is a 3 second statement on commercial which says you have to ask for it before installation. I started to have playback issues on recorded shows. Called customer service to inquire about equipment, found out I received old refurbished receiver. Customer service rep stated issue is known with the receiver installed, working on software fix, but nothing else is known and they have no idea when the issue will be resolved. Stated problem is more with the hardware with skipping and freezing issues. Customer service insisted it's software and there is nothing to be done about it. Asked either to send a tech out to fix the problem, or send me a new receiver. I was flat out denied both.

We were talked into signing up with Direct TV thru a Sam's Club representative. We were told there was no contract and the price would not increase after the first year. Be careful, because now 1 year later they raised the price to double the original price, and want $220 for a cancellation fee. So not fair.

On June 25, I called to disconnect my service. At which time the service rep tried to talk me into all their great deals. I stated No that we are done with paying for channels we don't watch. I asked for it to be disconnected that day, and he stated that my account was paid in full until July 4, at which time he would have it disconnected. I agree and asked several times I'm paid up until then. He reassured me I was. A week after the disconnect, I have a $43.00 bill. I call, get nowhere. I email which is what they told me to do and all they keep telling me is the bill is valid - that's what I owe. I've called several times since then and each rep tells you something different. I was a customer of theirs since '09, and I was told I owe $0 then get billed for $43.00 and told, "Too bad. It's valid. You had service until the 4 of July. Even if you disconnected it on June 25, you would still owe money." Why wasn't I told this when I called to disconnect? I was told I would owe 0. We will never go back to them with all the running around I've gotten, not to mention the reps need training.

I was a happy DISH customer a super several years ago when at Wal Mart a super DIRECTV salesman promised me and the wife a great deal with service. $59 dollars a month was promised with premium channels and baseball. Great deal! Several years later I was paying $168 a month, with one premium channel and all the baseball games were blacked out. I immediately but too late cancelled DIRECTV and went back to DISH where I should have stayed to start with. To make matters worse DirecTV took $194.20 from an account that I must have given them 3 years ago and never have used and had no money in to pay the early termination fee bill resulting in a $27.50 service fee without any warning that they were going to do. I detest this company so as they broke their promise for cheaper and better service and hope no one else gets trapped by a fast talking salesman. This company is underhanded and overcharges for poor service.

DirecTV is THE worst company as far as I'm concerned, hands down when trying to dispute billing issues. The problem had started when I made a move of residences and tried to cancel my account. I had been a subscriber for about 12 years, and had never had any problems with their service until now. Anyway, upon canceling my account, I was informed by the customer service rep that they would be sending me 5 boxes to pack the 5 HD DVRs in my possession. The only problem is that I have only 1 DVR receiver and it certainly wasn't an HD unit.

I was a happy customer of DirecTV up until I found out about a medical condition that may result in death. Unfortunately due to medical bills, I fell behind in payment and services were disconnected. I have had several conversations with a representative and had informed them that as soon as I was able, I would pay the balance and restart services. As time progress, the medical condition got worse and I was not able to fulfill my promise. I packed up the equipment and mailed it back to the company still owing a balance. It is understandable that I am responsible for my bill. I recently obtained a job, and my pay check was a little over $300. To my surprise when I went to the pharmacy to pick up the medication, my account balance was -$300. I called to request that the transaction be reversed and that the payment be taken out on the first of the month, which is in two weeks and was unsuccessful.

My roommate ordered DirecTV back in 2010. On several occasions my roommate had given me cash for the bill and I went online to pay the bill. My roommate has moved out in April 2014 and discontinued the service. I just found out the other day that DirecTV went into my checking account that has the debit card I had used in the past and took out over 300.00. The bill was never in my name and I just put in a request through my bank for a charge back. They are complete thieves. I tried to resolve this matter with their customer service and even spoke to a supervisor. They are rude and said because they had my debit card on file that they surely could charge my card. I just filed through the BBB and waiting to hear back from them. This whole ordeal has been an absolute nightmare.

4 attempts to set up satellite dish. The 1st individual tried to have me write a $300 personal check in his name to bury a cable. I declined service and put in a formal complaint and waited another week for rescheduled technician. DirecTV sent the same individual a second time for installation. I declined again and put in another complaint about the technician and had to wait another week. The third technician was unable to attach the dish because he forgot the pole. The fourth technician was able to put up the dish at no additional cost and told me the location suggested from the previous installers would not have worked. Through all this DirecTV put me on hold for long lapses, told me they would return my calls which never happened and made me feel as though I was the problem, not the technician's. A total of three and a half weeks including hours on the phone for a job that took 1 hour to install.

I wanted to sign up for the at&t/Directv promotion at the lowest price and then get a $5.00 monthly discount. There were 3 package deals offered. The next day I got mail from AAA and they had a better offer of a $10.00 monthly discount for the same 3 packages, which was effective for 20 months. I was told I could only get 1 pkg. Deal ($24.99) with either at&t or AAA's packages, but no one could sign me up or change my order to AAA's offer and they kept transferring me to different dept. & giving me different phone numbers to call. I was also told I could not get the promotion for 20 months (only 12 M).

After my contract was up with DirecTV, I decided to go TV Free using Netflix for shows & movies and a computer for the news. They pulled some sneaky stuff but we got it straightened out after a lengthy phone call. But here's the problem... I was told they will not remove the satellite dish from the top of the roof of the house, and I mean it's way up there. I was basically told that they will not come get their own equipment and that I had to remove it myself or "find someone to do it for me". This is a rental house and we are moving out of state next spring. I'm not sure how crazy the landlord is about having the satellite dish on the roof and I sure as hell am not paying to have it removed. What to do? How do I handle this? Thanks.

DO NOT BELIEVE ANYTHING ANYONE TELLS YOU FROM THEIR SALES DEPARTMENTS. ALSO THEY ADVERTISE FALSELY. Let me start from the beginning of this horrible relationship. I called and got DirecTV service because a family member recommended it to me a year ago. When I called for the initial order the first sales rep was really friendly, got me hooked up no problem... or so I thought at the time, free NFL Sunday Ticket (Go Broncos!), bundled with the internet (great price... or so I thought) and that was that - installation in two days and bam!

This happens at the beginning of every new sports season! DirecTV without my knowing or consent add a premium sports package. Good luck trying to get it removed. Once again it started with my June bill. I saw on my bill the charge for NFL Sunday Ticket. I called and after having to tell their billing people I did not order it and do not want it they finally removed it and said it would not show up again. Well it was back on the new bill. The billing person I spoke with was just rude and argued that they had just removed MLB last month and I would have to talk to a NFL Sunday Ticket specialist. Again this woman kept talking over me and trying to "SELL" me on the package. Once I got her attention she told me I was a "Premier" customer and since 99% of all "Premier" customers normally buy these packages they do me the favor of giving it to me at a special rate and adding it on my bill. As retired Law Enforcement I would say this is fraud and theft. I plan to file a complaint with the FCC and think everyone who has this problem should follow suit. I also am looking for replacement service!

I've been a long time customer of DirecTV since 1997 in Philadelphia. Then I moved to Harrisburg, PA in which I continued service for an additional 8 years. I have had my plus and negative points with them. The final straw is when I moved to an apartment complex which I could not gain a signal for the satellite. I wanted to discontinue service. The representatives at DirecTV started producing non-valid charges; then threatened to charge my debit card when I requested for the card to be removed from their systems. I will never return back to them. I'm DONE with DirecTV forever.

Terrible company!!! My worst 30 day experience as a new customer… I spent enough time on the phone why my TV keeps going out. I don’t want to waste any more time with DirecTV. Just want to say your company sucks!!! Stay Away. I’m going back to Verizon.

After I was passed around to 3 different people for over 2.5 hours to set up an installation, I waited at home for the 4 hour window I was given and no one showed up. I gave my name, credit card, ssn and 6.5+ very frustrated hours of my life to get this taken care of and when I called to inquire, it took 49 minutes until they told me I didn't exist in their system. To make matters worse, they charged my credit card $8.95 for some sort of sales tax already! Today I received phone call from Chase with a fraud alert that the same credit card I was charged tax on for my nonexistent account was holding over $1000 in pending charges it though suspicious. I didn't make a single one. Interesting timing and not annoying to deal with at all. Guess what? I still don't have tv.

Direct T.V told me I could put my account on hold for 6 months in which I did. When I moved they told me it would cost me over 300.00 dollars for someone to come out and hook it up! So I asked what it would cost to just cancel my service it was a bit cheaper so of course I canceled the contract! I then sent in my boxes and received another statement saying I had a 0 balance! So just a couple months ago I received yet another bill for $56.00 because according to them we were not charged for some movies we did not even recognize! So I called and explained my account is closed, how did they come to that conclusion. They told me when the box came back the chip in the box said we never paid for these movies!!!!

I just got rid of my Directv service after having them for over 10 years. My service kept going in and out. They don't offer a lot of channels that other providers have. So glad I let them go. I should have done this years ago. Their service used to be great. Now, not so much.

DirecTV - a piece of crap - always raising your bill. When you take most of your channels off, your bill still high. Every month it's a different price. They always ready to cut your service off when you don't have all the money. I cannot believe I been with them this long - 2009 - about to look around and change my service #headache dealing with them #Geez..

This scam involves the sales person stating that we would receive a gift card to Best Buy for $150 if we signed up. Signed on for a 2 year deal. My wife had the sales person write on our contract that we would get the $150 at the end of 90 days. 120 days later she called regarding the gift card. We were informed that since we did not continue the premium package at the end of the trial period we would not be getting the gift card. We called BS. Told the sales person we had in writing on our contract that we would receive the gift card not strings. She said sorry the sales person is an independent contractor and they would not honor it. We stated that their internal problems were not our problems.

I have had a technical issue with some equipment with DirectTV. Was showing code 771 from April until June 17th. I was told that my account would be forwarded to corporate to have credits applied which would take between 6 to 8 business days. It has been over a month and I have heard nothing. I pay for the equipment protection on my account and have been given the runaround trying to get it repaired as I continue to pay full price for limited service.

Talked to the Direct salesman and ordered a bundle package Internet and extra program for $64.94 for first year with free 4 room hookup. Order placed wrong, brought 1 genie, came back 5 days later, hooked me up. It was the cheaper entertainment program. Customer service said they had no record of my bundle, wouldn't honor it, as I was looking at it on the computer. As for the free hookup, got a email today for a 68.08 bill. I've had service for 3 days. If you deal with this company please get a email confirming your exact order. Not one part of mine was correct and they will not correct it.

I cannot believe that they want to charge for any service they might give. When we had cable, we could call, a service person would come out and fix the issue, no charge. DirectTV wants at least $49 just for their service person to come to the house. I only wanted them to change the direction of our satellite dish so when it rains we wouldn't keep losing signal. I cannot wait until our contract runs out next March. I only wish it was now so I wouldn't have to pay $20 for each month not satisfied under their contract. They even want you to pay $5.99 a month to cover THEIR equipment and if you don't and the equipment fails, you have to pay to replace it.

DirecTV deducted a large amount of money from my account without my authorization. I don't have an account with DirecTV. I would pay my father's bill every month but I discontinued doing that a few months ago so they decided to debit it from my account anyways. That must be theft... My name is on my account not my father's. My name is not on the DirecTV account and I have no contract with DirecTV. This should not be allowed. There has to be something we can do about this.

I had two cable outlets in my living room and only one "active." Paid $52.00 to have the second one made "active" on Saturday 7/5. Technician assured me it was good to go. I changed my furniture around and hooked the TV up and got an error message 775. After 8 calls and one promise to be here by 8 this morning (it's now 9:44) and at least 8 calls (3 this morning) I have no resolution and frankly only one person I spoke with seems to care but had to pass me on to a supervisor, who took my call said hold one moment and put me back in the queue right back to regular customer service - these people stink. All I hear is they will pass it on to the local office - which of course I cannot get any contact info on so I can call. WORST company I have dealt with as far as utilities goes. And I am locked into a contract until 8/15!!! You can be sure I will not be with them after the last day of this contract. They are horrible to deal with.

No signal and no service for 3 days. After calling DirecTV they could not provide over the phone remedy. Appointment to test was not provided for 7+ days. At time of appointment it was determined to be equipment failure of the dish which was less than 4 months old. Upon contacting DirecTV they offered to credit the account $20 dollars for missing at least 10 days of viewing due to the faulty equipment provided at installation. Using DirecTV calculations $20 divided by 10 days would state we should owe approximately $60 for the month. However, the monthly bill is over $150.

DTV debited $272 from my acct without me "knowing" it. I'm sure I owe this money & "checked" a box agreeing to the terms, however in my opinion there are better ways to treat your customers than just taking money "unexpectedly" from their acct.

Signed up at the Home Show in Kansas City with a company called Vic's Satellites and the salesman named Thomas **. Promised a specific price and 100$ Visa gift card. Never received it even after calling them and Direct TV. The price went up as soon as we got the bill and now some of the channels have gone away, not just the movie channels. Direct TV has done little to fix the problem except putting me on hold for an hour. DISH was much better just got to expensive. Will go back as soon as I can or to cable. Never Direct TV again.

After ordering very specific service and verifying with three different sales people, including a supervisor, a consensus of what we could have installed (from their advertised features), an installer arrived today and told us that certain requirements were omitted. After 2 1/2 hours on the phone with six DirecTV Customer Service personnel, including three supervisors (two of which were rude and lacked knowledge of their products). The installer was patiently waiting the entire time, but did nothing (understandably) until an understanding was reached with DirecTV and a new work order issued with the original, standard features. Originally, we described the need for two setups in adjacent buildings. What was originally "no problem" turned into extra effort for the helpful installer. We await final results. Even DISH is looking better.

I have been looking around at DirecTV, Dish, Cox, Time Warner, etc. all these companies force you to get into 2 years deal and give you discount on first year and then hike the rate 2 or more times the second year. Once you are locked in, you can't do anything about it and the FCC or whoever the govt agency is does not look at this as price fixing. Where do we file class action lawsuits against these companies? What happens to the good old days of HONESTY, VALUES, QUALITY SERVICES with NO SMALL DETAIL PRINTS that you need a magnifier just to read them? All web advertising are false because they do not clearly say what is included in the package and what is not. And usually once you go through those packages, you ended up with a price that is way more than was advertised.

My recent statement included a charge of $39.99 as the first of 6 payments for a sports package. I did not authorize this charge to my account. I was told that DirecTV does that as a courtesy, just in case I should want the service!!!! Although assured this would be removed, it takes several days. Thus, I am certain it will be debited from my bank. In the event this happens, I will dispute the charge through my bank. I have no other weapons! Direct TV is totally devoid of integrity and honesty. Keep your backs to the wall!!!!!

The hardware supplied by DirecTV has had issues since I subscribed. It would lock up and not record on the second tuner occasionally. This problem got worse over time and now happens weekly. DirecTV refuses to replace it and I refuse to pay for a faulty tuner. I explained that there could only be 2 possible issues; bad hardware which was supplied by DirecTV or bad software, again, under DirecTV's control. If it's the hardware then DirecTV knowingly sold a bad tuner and should take responsibility. If it is software, then it is incumbent on DirecTV to resolve the issue with an update. I grow tired of calling DirecTV and being on hold before getting someone. I just want the issue resolved without having to spend my time on the phone getting angry.

Every time I open my CenturyLink Bill I cringe, because I don't know what erroneous charge I'm going to receive next from DirectTV. Within the past year I've been on the phone numerous times having to argue with DirectTV about my bill being increased for no legitimate reason. They lower the bill when I call and then raise it again the next month. My recent bill was raised $50! I don't have a contract and of course I get the bill on a Friday. By the time I get home from work, I try to call their billing department, and of course they're closed for the day. The frustration comes from not hearing any good things about Dish or Comcast either.

The first night after it was installed, it cut off in the middle of a program. First the pixels went all out of whack and then the screen went blank with a message that it was searching for a satellite signal! I didn't call then, because I was exhausted. Well, the second night the same thing happened and when I called Pavlov, their tech. 'service', the guy kept saying he was sorry, and then it came to light that when it rains, there is always interference because of 'cloud cover'. What??? I mean, I am not flying a plane, just trying to watch television. So then they say customer service will contact me, but I have to wait 3 days because they don't work on the weekends. I will call the FCC and sue the company if they hold me to this 2 year contract. So every time it rains, I can expect to lose my signal?? Absurd!

My financial situation didn't allow for the luxury of cable tv. I was making payments to close my account. Directv took it upon themselves to charge the remaining balance to my debit card without my approval. Poor business procedure.

According to DirecTV when signing the original contract (Do not ever get into a contract for TV), it states that when you make a change like Address Change your contract starts over again without them being forward and telling you this at the time. So If you are unhappy at any time, you still have to pay the fees for early termination. Can you even imagine how much more money they can make by just renewing your contract because you called in with a problem that they can handle many ways, some without renewing your contract for the same issue. Think they are trained to help or lock you up?? Good Luck and always ask about this when calling!!!

Our initial installation for this service was incomplete in February because we only had 1 of 3 TVs at our new home at the time. The service technician provided his cell phone number to arrange for installation of the other 2 TVs when they arrived. Three different appointments were made and not kept by this particular technician and attempts to reach him and his supervisor were impossible due to full mailboxes. Since then we have spoken to DirecTV on 4 other occasions to set up appointments that were never kept. We even had a supervisor assure us that someone would be out on Wednesday evening between 4 and 8. This was a no-show.

Before signing up with DirecTV beware of their cancellation process. You have to call in to cancel service. They try and keep your business by dropping the price by $20 and try to infuse doubts about the competition. When that does not work they get belligerent and keep pushing back. It takes a lot of unpleasant effort to get to the next step when the supervisor tries one more time to force you to change your mind before accepting your request. Buyer beware.

I am so unhappy with DirecTV and cannot tell anyone enough to steer clear of them. I was told that I had 30 days to cancel when I initiated my order, but 1 1/2 weeks later when I called to do just that, they told me I only had 24 hours. I called them again to cancel after having service for 3 weeks and again was told that I only had 24 hours to cancel. I was also to be bundled with them and AT&T but after 3 weeks was unable to have service through AT&T, which was the only reason I had wanted to try DirecTV in the first place. I was also told that my bill would be $61 for the first 12 months and would then go up $25. My second bill was $70.

On a final bill Directv withdrew $524.94 from my account with contacting me before doing so. We were notified by our bank. We are on a fixed income and cannot have this. I have personally tried to resolve the issue but they refuse to return the money to my account. They have tried to bleed us dry by raising their rates from $78.00 to over $105.00 in less than a year. I do know that they have lots and lots of complaints from other customers. We are senior citizens and are tired of having who ever try and take advantage. We would like our money returned to our account, Directv black listed and an apology. Their customer service is very rude and uncaring. They try and belittle you and make you look stupid. What a way to run a company.

I didn't continue at the end of the contract with DirecTV due to the numerous problems I confronted with them since day one. After paying all my bills with them at the end of the contract, I receive a bill of $39.00. I thought it was a mistake and ignore it. When I received the second one in June 2014, I called them to inquire about it. After checking the account and for my surprise, they said I bought tickets for NSL on 2012. I told them I do not watch sport of any kind and I live by myself. After a long time waiting they said she "didn't find anything that can verify". It was my understanding the issues was resolved.

We were told when we signed up for Direct that we would not lose signal when it rained unless it was a super hard rain. The sales person told us this and the installer told us this. Guess what, we lose signal when it sprinkles. Does anybody else have this problem with Direct? I know Dish is not any better. We had Dish and changed because of the signal loss issue. We are not any better off. VERY UNHAPPY!!

I did not give them permission to install the DirecTV at the time they did. I received 75 commercials in a span of roughly 1 hour. When they give you a movie to view, it costs 4.99. You must pay for any old movies which I feel is not right. Because of the charge I get very few free movies that I wish to see. Also you cannot reach a supervisor if you need one to talk to. Stay away, stay away, stay away.

Two unordered movies appeared on my bill and Dish TV refused to remove them. Compromised by removing one.

I wish I could give them negative stars. Their customer service reps are complete IDIOTS. My cable is always cutting out making me miss my shows. I tried to add another receiver and they want to charge a monthly fee PLUS $100 for a receiver PLUS a two-year agreement. No way. I HATE their service. I do not want to be stuck with them again. I can't wait to cancel this stupid awful horrible service. I don't understand how they can run a business like that. I need a receiver for 6 mo. max. I was going to give them more money but they want to charge me! All they did was create a LIVID customer who will be canceling with them the second I can. DO NOT SIGN UP FOR DIRECTV!!!!!!

I would just like to say that in comparing Dish Network to Direct TV is no question of which one to go with and that would be Dish hands down. Direct TV's remote is so complicated that you need to take a course just to learn how to use it! Nothing is simple to do. I had Dish for 10 years and really messed up by switching just to save a little money for a year, Bad Mistake! I will have to suffer through the next 2 years of the contract. I have seriously considered canceling and paying out the rest of the contract in payments. That is how much I dislike Direct.

For a week, several movie channels were free. Since I work a lot of hours, I recorded several movies that I wanted to see. If I didn't work, I could have watched the movies at my leisure. I don't think it is right to interrupt them on our dvr as they were free when recorded. I don't want to record anything I didn't pay for already. But in reality, when recorded they were all free. It just isn't good business. I'm not trying to sell the movies, pirate them, or anything crazy. If it is free then you should be able to view it. Period. I wish companies still had good values.

I was approached by a DirecTV salesperson while in Sam's club. He offered me a better deal than with our current provide Comcast. The offer included on demand, he even stated we should cancel Netflix because DirecTV on demand is the best with the most options. I set up an appointment for installation. The technician called and was able to come an hour earlier than planned. That was great however he was here for over 5 hours. He only added one wire because he was able to use the ones already in place. He spent most of his time on his cell phone with personal phone calls. He suggested moving the Dish to a lower location because no technician will go up as high as the old Dish was. Yet he climbed up there and had already removed the old Dish. Once he was finally finished he tried to connect to the internet and it didn't work. He proceeded to close out the ticket on the phone and even told them he wasn't able to connect to the internet.

They keep overcharging my girlfriend's account. They say we owe $197 but we make our full payment every month.

Went through with an order and she put in my work order wrong. I clearly said the new GENIE - which is what? Let's see.. Spam of commercials advertising it to be wireless. It's everywhere on the website. So yes I didn't literally say GENIE WIRELESS but I said genie box and I'm an excited new customer. Of course she puts in an order for genie wired? Is there even such a term? Or maybe my technician didn't want to install it. How do you go around carrying only specific items. I had to reschedule my appointment/order, instead I cancelled and called up my cable company Charter. Wasted my time off from work.

Very Ashamed of DirecTV. After being a loyal customer for 8 years, they call me and tell me I am due for an upgrade. Ecstatically I agree, interested in the new Genie and the wireless Genie Mini. She says yes, at no charge. I ask, "Can I add a room, that we currently do not have a hook up in?" She says yes - all the while agreeing that the mini genie is wireless. I go thru the agreement. They send out someone to do the work and "what, not wireless!" "No ma'am, it's not wireless. All the minis are wired, that's an additional $100 fee." Bait and Switch. The Service guy says this happened to him early that week as well. I cancelled my upgrade and when I complained, all they have to say for themselves is sorry. Most of my equipment is broken, but they do not replace or fix or even upgrade. They are liars and do not care about their existing customers. Only new customers get the discounts. No compromise.

Watch out when you cancel Directv... Had them for many years, then decided to cancel. I got charged for two movies from 4 years ago at 4.99 each!!! They wouldn't drop the charges. One of the movies was Miley Cyrus.... I would never watch that. They said even if I watched the preview, it would charge my account. So just beware!!

For the Genie and the Ultimate package for 4 TVs I was quoted my first 12 months would be $72.99 and then $104.99 the 2nd 12 months. Now I'm getting billed $82.99 a month for the first 12 months. I was stupid for not getting it in writing first. DirecTV Customer Service says too bad. They are actually billing me higher than what they advertise on their website. Still waiting for a answer why that is.

This is my first time ever in writing a review but people really need to open their eyes and if possible record the call when they talk to Direct TV... did I say direct TV? They should be called DIRECT LIARS AND THIEVES. Our experience is just like the one I read from Douglas.

They automatically subscribe us to nfl package every year.. Then I have to spend my time to cancel. This is not right. Then they say, "We are going to charge your acct in installments." I never asked for the N F L package.

When equipment provided by DIRECTV failed they insisted that they either charge me a $49 service fee or extort me for an insurance policy. Clearly, quality working equipment costs $49 less and defective equipment costs $49 more. Keep in mind just what a great incentive this is for them to not provide quality equipment.

This company is totally deceptive. Tell lie and tell one thing initially, but in the end you will pay a hefty price for doing business with them. Please stay away.

Let's start with Direct TV website. They offer TV plus Internet bundles for 1 prices. Then when you call to order it, they tell you that the price on the site is for the television service and that you have to get Internet through another provider. Next when you order the television service they set up an appointment with a 4 hour gap such as 12 to 4 pm then don't show up till 5 pm and they don't even offer an apology for the inconvenience to the customer. Their sales and customer service representatives are poorly trained and totally misinformed us throughout our whole experience.

The installation guy did not listen or communicate with us and damaged our house. 3 months later we lose service and it will take them a week to come out and fix the issue. Talked to supervisors in both cases and the install situation. 3 people said someone from the local office would contact ME within 24 hrs....NEVER DID!!! I talked to a supervisor now and asked for someone from the local office to contact me and they said they don't do that, that it is more dispatched. I had to complain about paying for a service I am not getting (repeatedly) before being given a credit for the time I have NO service.

The tv was on and I was watching a program. I went to switch channels on my directv receiver to watch a different show. I got an error message 771 that stated signal lost. There was no bad weather. It is a clear sunny 100 degree day out. There are no branches (or anything else) that could be blocking the signal. The dish has been in the same place since we started our directv service (years). The phone tech had me run through a bunch of steps, most of which I had already done myself. Regardless of what they think we are not idiots. She eventually determined that one of the bands on the receiver part of the dish was unable to get signal.

I recently ordered the DirecTV and AT&T bundled services. While the companies assert they are partnered and work together seamlessly to provide services, the experience has been anything but seamless. Poor and inadequate staff training - the salesperson who initially sold me the bundled services was not authorized to do so and completely ignorant of the process to complete the DirecTV order and the transfer to AT&T needed to complete my internet and phone order. When I called back to find out about my installation, Only then did I find out my bundled services were not complete and were going to cost me $200 more than originally quoted as AT&T charges professional installation fees if you have an alarm and are a first time customer. It took me 2 phone calls to each vendor to finally get the bundled order service placed in 4 1/2 hours.

I had DirecTV for 5 years. Things went well. The price was too high, but I stayed with them. Then when I needed to move because of husband's aging health and change of income, I called and ask about moving and what to do. I was told to leave the dish on the house and they would do the rest. I did that, but after the move, some of my favorite channels were taken off the package and were no longer available. So I continued with my contract as I thought it would last in 7 months. No, when I moved they added a new 24 month contract as part of the mover's deal.

One time I got an email showing I qualify as promotion for a package for free and they refused to provide me that promo because supposedly was sent by error. I showed the email to them and still refuse. Who sends email and tell you just ignore what you got, we are not going to offer you that. Then just about a month ago they offer me 3 months free of packages, but for only one month I will have to pay one of the premiums and could cancel one of them after a month, and just paid for that one month that single premium, and after that continue with the other package for free, and they refused to do it now because they said they do not have that offer.

Not once was I advised (even after being on the phone for an hour with a rep trying to get me to stay with the company) that they would be removing $758.37 from my bank account without my knowledge or even a notice of when the funds would be taken out of my account, nor was I given an option to make a payment arrangement. I will NEVER EVER use DirecTV and I hope this company goes into bankruptcy as KARMA for doing this to people. I will be writing bad reviews all over the internet. To believe that they can do this to people without giving notice is ridiculous. Their customer service is AWFUL!!!! As well as their service!!! BUYER BEWARE! Do not sign anything with this company!!! COMPLETE RIPOFF!!!!!!!!!!!!!! And to believe people go through this just to have TV. I will go without! A VERY IRATE AND UNHAPPY EX-CUSTOMER.

We had recently got a call from direct tv. They called us, we didn't call them. I explained to these people that we were going to be moving in a few months and I can't subscribe to a one or two year deal. They told me that was not a problem because when you move direct tv will relocate you at no additional cost and for whatever reason you can freeze your account until a further date so you are not being billed while not using their service. So we signed up and they called us because our free package deal offer was soon to expire. They said for an additional one time fee of $49.00 you could continue watching the same channels then you would just pay the regular $29.00 monthly bill. They kept billing me at the rate of over $100.00 dollars a month. And when I called to get that straightened out I reminded them about our move and where we were moving to and they told me to continue their service it was going to cost another additional $200.00 to move the dish and they would freeze our account until further notice.

They charged my account without my permission, it's not right, this is stealing.

I was a long time U-verse customer so when I move I wanted to keep U-verse. In this area, ATT contracts with Direct TV for U-verse services. My nightmare began when the technician showed up to install. First he walked in with muddy, wet boots, not bothering to wipe his feet or take off his boots. THEN, he told me I should go with Time-Warner or Charter cable (hindsight I should have listened). The house was already wired for cable but he could not find the existing wiring, then because of snow/weather conditions per him, he installed the dish in a temporary spot without burying the cable or smoothing the concrete to the contours of the lawn. He then said he would not be hooking up the two televisions per the order and for me to call in the spring to get the wireless box, since he did not want to take the time to run the wire for two boxes.

I will be brief. The only thing that I have to say is that we cancelled a 2 yr contract services with DirecTV. If it sounds to good to be true, you better believe it is too good to be true! I understand a contract is a contract and as adults we have to do what is right. I don't want to have anything to do with DirecTV ever! They will do what they have to do to get your business and when you sign that 2 year contract everything changes for the worse and don't treat customers very well. They don't care about the customer. It's all about them and their business and not us the customer. We had Dishlatino for 6yrs and they have great service and they know how to treat customers how they should be treated. So we have Dishlatino and we are back with DishLatino now great service and great customer service they are #1!

I request for transfer of their service because I transfer to my new apartment. They say yes and it take long before they came. When they came they didn't follow up that they can do anything to transfer the service because of poor location. They let me wait and I need to call them by myself to ask what happens. They keep me waiting for a month, with no tv program that I can watch, poor service. I don't even finish my previous month running because I requested to cut off the service in my previous address expecting that they can transfer right away. Month comes without no one coming to again reinstall their, I decided to get the Cox which they act right away. Then the direct tv finally contact me asking for my bill payment for the following month. Why should I pay them if the last previous month was I didn't use (just half month) but it's paid already and now the next month they asking for my bill payment? That's ridiculous and they have uncertain record of my payment in their database - they are suck and just want money for their poor service.. So I decided to ask to their return box kit.. Which they response but their stupidly sucks because they send the box kit to my old address.

I ordered DirecTV after receiving an advertisement which looked pretty good. I ended up agreeing to twice as much as the advertisement, but signed on for 2 years. My bill continually went up starting right away. I found out they quote a price with all their discounts included, which they continually take away, causing your bill to go up after you sign on the dotted line. After only one year I am paying an additional $35 more without any changes to my programming! I've been told they have a "no ask, no tell" policy. I couldn't figure out how they got the little discounts-being-taken-away scam past me at sign up. DirecTV misleading, unethical and part of the reason our country is failing itself.

They don't care about the people! I've had DirecTV for less than a week. They screwed up the install and they are not willing to fix it... They would rather I cancel vs fixing a problem that would take a competent person about 20 freaking minutes to fix!!!! No one wants to accept responsibility for the damn problem!!

I have called Direct TV since May 28 2014 about this problem of my shows disappearing that I have recorded. One person that I talked to was very nice and said the same thing happened to her on her day off before she knew about this problem. She explained that it was being worked on. The update that they did to the system was causing this issue and that it will be possibly be fixed by June 7 2014. So I called back on June 8 2014 and was told this is how the new system was going to work now. That some programs would only store for a few hours then delete, or after you hit play it would also delete. So if you are watching a show, you would have to watch it all the way without stopping it or it would go away.

I recently cancelled my DirecTV service, May 13, 2014, to be exact. I have an injury and cannot work and my 61-year-old husband just got back to work after an involuntary layoff. We downgraded some of our extras to save money, including DirecTV. Upon cancellation, I specifically told the representative not to automatically deduct my payment. I wish to be billed. The automatic payment would not coincide with our paychecks and I use different accounts at different times. Much to my surprise, June 3, 2014 DirecTV deducted $374 from my account, one day before my pay was deposited, causing seven (7) overdraft fees. I am furious.

I get DirecTV for the World Cup every 4 years. I asked at the time of connection what channel it would be on and called again to confirm. It turns out that it is not on that channel so I have been charged for the 2-3 months that I have had it. And it is on a channel that I don't get. They will not refund me, as I have had the working programming on there. So through their misinformation, I am out 30 bucks and am going to have to figure out how to catch several of the games.

A good "salesperson" at Directv successfully suggested that I put my account on "freeze" rather than cancel last October. There is a new account in my old address (I no longer live there). I *thought* I may use this co again in my new residence, thus freezing & not cancelling (suggested the sales staffer). Directv had my email address incorrectly. They did not mail anything about auto-renewal. I've now been billed for April, May, and partially in June. I've NOT gotten a call from them until Friday of last week. They relayed that they are honoring my contract & there is no way to waive the charges. The only suggestion is to contact corporate but that they "make few exceptions" if they've done nothing "wrong" per the contract.

Our Genie HD DVR has corrupt areas on the hard drive, meaning about 10% of our recordings could not be viewed. They replaced our Genie, but while I was installing the new one, they told me that I would LOSE all of my recordings, even though I could flip flop between the new one and the old one, but that "is not their policy" meaning I am screwed.

In June/July 2013 I moved from Colorado to Missouri. I initiated a call to DirecTV to move my service. DirecTV indicated that as part of the move I would be receiving an upgraded receiver but that it would require another 24 month commitment. I agreed. I then called to complain about the new receiver not having previous functionality and found that they had actually downgraded my equipment from an HR-34 to an HR-24. However, they indicated I was still obligated under my new 2 year commitment. Despite agreement from CSR and TSR that I was never upgraded DirecTV refuses to release me from the new commitment.

I started with them after looking at their advertisement which sounded really good. They offered up to four TVs at no extra charge and of course the low rate at $65.00 and the purchasing the internet from Verizon. Well I got my bill this past month and it's $154.00. This is with no movie rentals or anything else. They are charging me for all my TVs and a bunch of other things they decided to tack on. Needless to say, I'm livid. When I called there, the girl played totally dumb and could not explain it. They say the service doesn't go out which is another lie. It goes out the wind, if rains or snows. It's ridiculous!! There is so many other things I can say bad about them but the biggest thing I'm going to say is don't fall for their ads and explore your options. They are ripoffs!!

I started Direct TV satellite service in August 2011, of course starting out with a discounted price. The tv quality was great. I understood that I had a two year contract through August 2013. In September 2012, I got a new roommate and added a receiver to his room.

Our DirecTV dvr has started deleting recordings. When I watch a recording, then press "exit" or "do not delete" the recording disappears from the list and is deleted. There is no way to recover these deleted recordings. When I asked DirecTV about it, they told me that they are aware of the problem and that they "hope" to have it fixed in a "few weeks". I am currently paying for a service that is unacceptable. They do not offer pro-rating until the problem is solved, nor do they offer anything to help other than "sorry for the inconvenience".

I recently moved from out of state into a brand new apartment building and I had called to have service set up with DirecTV before I moved, based upon a package deal with Century Link internet. The DirecTV technician came to my apt. and told me that I could not get service with DirecTV due to the angle that my apartment was facing. I asked what were my options and DirecTV installer was quick to refer me to a friend of his who works for Dish Network, saying that Dish could probably get a signal as they use a different satellite while he got the number out of his cell phone. The Dish Network guy came and installed later that day, now 18 days later I get notified from my apt. management the dish must come down from the balcony.

I've had DirecTv for over a year. My bill is setup on automatic payments and I've never been late. They are constantly adding on movie channels and NFL packages that we do not watch and then charge us for them after the trial period is up. We are moving in a few weeks and they want to charge me $200 including all the add on charges to move my DirecTv equipment ACROSS THE STREET! They actually told me they were discounting the service and it was "worth" $500. I don't know what the average technician looks like, but the one that installed my equipment spent ten minutes installing and twenty minutes chain smoking beside his truck. He wasn't wasting my time, but to say his time was worth $500 is insulting.

Direct TV is OVERLY expensive and has HORRIBLE customer service. They are very rude when they talk over the phone or in person with their customers.

When I changed to Direct TV, I was told the weather no longer affected the signal. LIE! Every time it rains signal leaves. Cable is more expensive, but much more reliable.

Terry from dtv movers phoenix was very incompetent. He was disrespectful to my wife, treating her with no respect. He tried to just sell things and did not listen to what she was asking. Being long standing customers, we felt we were treated very poorly. Seriously considering moving onto some other satellite provider. Terry provided poor customer service.

I am at a lost on who to contact concerning damage to my home. I had Direct TV install their equipment for service. I have just learned that when they installed the poles for the satellite dish in my yard, they cracked the sewer pipe. Now I have leaking, seeping sewage in my yard plus a huge repair bill. Anyone have suggestions on who I need to contact? Small claims court??

My 90-year old aunt let one of these smooth-talking salesmen convince her to sign up for Direct TV. It was installed on Feb 27. She was told she had three months to call and cancel. She called on May 26 and they said it was installed on Feb. 7 and she was too late to cancel and she would owe them over $400 for canceling early. She asked me to call because they confused her with what they were saying. I called and that lady said, “No, it was installed on Feb 26 and she was a day late when she called so now she would have to pay the $400 to cancel.” She will never do that. That lady also said she was behind in her monthly payments. That is not like my aunt and I called her back and she said she had paid on May 12th, by check and it was now May 31.

When we left NY to AZ, they told us to take our equipment and they would hook it up when we call them in AZ. We did that and they wanted to charge us 300.00 dollars to turn it on plus the 260.00 dollars we owed for the service. This was back in February, here we are in May and they drained my account of every penny without informing me.

In my mail.. "Thank you for being such a loyal customer, treat your family to movies up to $10.00". I did take advantage, ordered one for 6.99 and another for 4.99... Today I get on to pay my monthly bill... Not late, due by June 16th. I am locked out of my account to pay online... They charged me an nsf fee of 15.00 for the 4.99 movie. The 6.99 went thru fine. They said they never received payment for the 4.99 movie... After 3 calls to customer service, which is a big joke, no one cares. Goodbye DirecTV... Hopefully they will open my pay online service so they can get my last payment... What idiot closes your online payment service?

DirecTV is the worst company I have ever deal with. Here is my experience only to apply for an account. My application was denied for no reason (I have perfect credit with none payment delay ever), then I made phone calls to fix the problem. They gave me three different numbers of different department, and gave me four different reference number. I was transferred for 17 times a day, spent four hours on the phone call!!! The answer is Direct sales team told me I had two account, and gave me reference number, transferred me customer care team and customer care team told me they could not find any account nor order and transferred me back saying direct sales could solve!!

Protection Plan - I begrudgingly signed up March 21st (wife wanted TV again after cancelling Comcast). Was promised a total charge of $62.81 to the penny. Started seeing charges of over $70 on my cc for the next 2 billing cycles. I called and they said that it was for my "Protection Plan" and you didn't notice it on the first bill because it was free. I said, "What protection plan?" Blah, blah, blah. They credited my account and acted like I owed them for doing me a favor.

Directv is attempting to bill me erroneously for an account that was closed and final payment made. I cancelled my acct with DIRECTV in Nov 2013. My American Express card was charged a final bill of $206.16 on Dec. 11, 2013. I disputed the amount and received a MERCHANT CHARGE BACK from DIRECTV for $160 on Jan.17. DIRECTV is stating that I revoked the original payment of $206.16 through American Express on January 21, 2014. I did not do this. I submitted to DIRECTV all my credit card statements from Dec 2013, Jan 2014 and Feb 2014 showing there was no credit to my card for the payment.

Just when you think you've seen it all. direcTV impressively continues to Shine with Class, showing their True Colors. A few days back was Memorial Day, in which we celebrate our Fallen Heroes. We invited over some friends and family. They consisted of those from the (2nd, Vietnam, Afghanistan and Iraqi) Wars. After some small talk, we decided to sit down and watch the War Movies on TV. To my Horror, no directv, cut off, damn (class act) all for a bill under $100.00. In paying the bill, a Wonderful day was had by all, except me. I was the one with the RED Face.

Wow! Been a customer since November of 2013 and we have had NOTHING but problems. It all started when we originally signed up and were promised the 2014 football package. My husband and I were torn between Dish and DirectTV, but because of the football package.... we chose DirectTV.....Under one circumstance, we would get the 2014 season. When we received our first bill in December we noticed that the football package wasn't listed. So we called- 45 minutes later after transfer here and there we finally "thought" the situation was solved.

Second time this happened, somebody will call from DirecTV offering free Starz channel but will get charged right away when you get your bill; though it will be credited back, you'll call Directv and complain. The sad part is that, whoever calls from Directv marketing won't even verify or talk to the account holder to make sure that they're talking to the right person. I just called them up awhile ago and asked Directv not to call my number again for marketing purposes and would like to warn other customers to be aware of this scam.

I was with DirecTV 6 months. Hated their service from day 1. My bill was never same amount each month. I was on auto payment until January 2014. When I lost bank card, I called and cancelled auto pay. February I called, made a one-time payment with new card. Cancelled service in March as my bill kept getting higher. I returned receivers as instructed. May 23, I went to use my bank card at grocery store and was declined because I discovered DirecTV took $531.40 from my account unauthorized using that card that was used for a one-time payment.

This company will be getting my complaint to the BBB. Nothing illegal, but very deceitful. Hidden charges, "discounts expiring", increasing monthly bill statements, unnecessary phone calls, every customer service rep gives different responses and coupons: 2 year contract, quoted at $29.99. Year two, all my "deals" fall off, $79.99. Call to complain, get it down to $49.99. Coupons fall off 6 months later, $60. Call to cancel, because I am unhappy and am moving. "We can move you for free!" But will lock you in to a 1-year contract at a rate of $69.99/mo. Early termination fee, paying this, but "all your coupons drop off for your final bill" $100 + termination fee. Anything to get my last penny. This company is more about taking your money than it is giving you quality service. Maybe some naivety on my part, but having dealt with honest companies before, I did not expect such money grabbing from such a large corporation.

When I purchased DirecTV, I told them upfront that I record programming to my hard drive and don't use the internal memory as it is way too small for my purposes/ they said no problem but I would have to purchase special equipment. I spent over $200.00 for this equipment (2 terabyte buffalo hd and sata cables). After 8 months, the hd receiver broke. They said to throw it out and they would send me a new receiver, they did. What they did not tell me was that all the programming that I had recorded would not be available to me because of arrangement DirecTV has made with programming providers. In other words, each new receiver they send out has some sort of switch that prevents the customer access to previous recorded shows.

We called FIOS and end up with DirecTV coming to the door. We didn't know it was DirecTV until 30 minutes into the salesgirl's pitch. I tell her, "I do NOT want to sign a contract with DirecTV because our building will be FIOS capable at some point." She gives us an "agreement" and says, "This is NOT a contract. WE DON'T DO CONTRACTS. This is an agreement to the terms during the time that you choose to work with us. If you get FIOS tomorrow, well you can just call and cancel." NOW that we signed a contract with FIOS, I'm told we have to buy OUT OF OUR CONTRACT! Steve says, WE SHOULD NOT BELIEVE ANYTHING THE DIRECTV SALESPEOPLE TELL YOU....BECAUSE THEY WILL SAY ANYTHING TO MAKE THE SALE! Good to know.

We were having problems with one of our television's reception. DirecTV charged us almost fifty dollars for the service call. They said the problem was fixed but we had to have them come back out for the same problem. We were told we would not have to pay again since it was the same problem and we were within their warranted time frame. The second time the technician came, he discovered the problem was their faulty equipment (but we were not offered a refund for the service call). Soon after, I noticed we were charged for the second service call. I called and had the charge removed.

We were DirecTV customers for a couple years - mostly for NFL Sunday Ticket. When canceled in August 2013, we were contacted by the retention department and offered special deals to stay on. We were told we would get NFL ticket at no charge if we stayed on so we did. The bills kept coming with charges for the Sunday Ticket. Each month was an argument and promise to fix the bill. It was never fixed.

DirecTV has to be one of the most predatory companies I've done business with. I would recommend never using them. Here are the highlights on why their customer service is terrible. They extended my contract a year and a half ago without making it clear. The extension supposedly subsidized the receiver that I paid $99 up front for (another reason I wouldn't have thought my contract was extended). I would not have agreed to pay $99 for a receiver if I knew it was going to extend my contract too Last week, I contacted their cancellation department about cancelling or getting a better deal now that my bill went up to the undiscounted rate (granted... this seems to be normal for all cable companies).

I have been a customer of AT&T & Comcast for the last 10 years. Both companies have TV and internet (basically unlimited) bundled together. All in all both companies were great but their services were a little too pricey for me. So I decided to give DirecTV a shot after getting one of their brochures in the mail. I spoke with one of their sales reps and decided to go with DirecTV with the Internet bundled. After all the prices were agreed upon and a tech was scheduled to install my new service, I was told that I was going to be transferred to an internet provider.

I was with the same cable company for 20+ years of abuse, pain and suffering. The cable company is the only game in town for Internet service but I was able to un-bundle; pull the plug on my television and phone service. For phone, I went to Ooma saving me some $27/month. For television, I switched to DirecTV about 15 months ago saving me about $50/month for the first year (and now probably costing me $20 more for the second year). I have the whole-home DVR service with a large box in the living room and two small genie boxes in other rooms. Whereas the cable setup rarely let me record more than one show at a time, we often are recording 4 at a time here. The cable maxed out at about 100 hrs of HD recordings whereas the DirecTV setup is about 8 times that.

Out of 6 people that I was transferred to during this simple order, I could only understand three of them so when they ask questions, you don't have a clue what they are saying. I was charged on my account without agreeing yet they said I agreed to the person that I did not understand. Then, I have to pay $100.00 to get a box for my Mom to watch TV in her room. THEN, they tell me if I get this box that it will add 24 months to my contract and I told them no way. I wish I had stayed with my old provider but instead I listened to DirecTV and let them pitch me a bunch of CRAP. They charge for every tiny little thing yet DISH never did that. GO DISH. I work for an attorney and considering taking this to the next level.

My monthly rate has increased over $20 the last couple of months. I called to see about reducing my rate. I was told it could only be reduce by $5. I was going to cancel my service but can't afford to because of the $180 cancellation fee. I'm having to just remove everything I can to reduce my rate.

DirecTV had me sign a 3-year contract with a loophole that allowed them to change my "basic rate" inside the contract 4 times over the first year and a half. I kept dropping services to balance the costs and they kept raising the basic rate. They would tell me certain things were "no extra charge" and I was billed for them anyway. They billed my final payment 15 days after disconnect saying it was in my contract... It was not but it was on my final statement that they would do this "for my convenience"... not a contract not convenient. These people are crooks with friendly-sounding customer service. Do not sign with them ever!

Watch your bills!! I have been a customer for 15 years and I have caught them several times adding things to my account. Last month they add an HD receiver charge that I do not have. Make sure if you call them to record all calls because what they say and do are not the same. I like their sports that's why I keep them for so long but now that I can get in online I have been able to drop them. Also Google DirecTV Complaints and see how much they paid out in lawsuits.

I've been with Directv for 2 years. I was contacted by Directv after my 2 yr contract was almost up to resign and get the ultimate package. After on the phone for 2 hours of negotiation, I got it without sports. I spoke to 2 different people in retention and finally got the deal done for 118.00 for the first year and 132.00 after that. I made sure before I got off the phone, I made sure I could get the plan where I could afford it. So in April my bill was exactly right which was 119.00. Yesterday when I got home I called to pay my bill and it was 158.00. Usually it's no more than 120.00.

I was with Time Warner for 15 years. I moved to a new state that doesn't provide Time Warner so I opted for DirecTV. I have now been with DirecTV since 2008. Of course like every cable company there are outages due to weather, but over the last 6 years I would have to say they have been great. Only had one billing issue since I have been with them and the company took full blame due to a new system glitch to help us customers with bills. It was taken care of fast and quick and the late fee was waived. Tech guy was kinda young, but he knew what he was doing and installed quick and easy.

The company did not own up to their expectations at all. They did not provide the HD boxes or even working boxes for that matter nor proper internet connection through AT&T. It has set me behind on business by at least 5 business days. When trying to cancel after 4 days of non-cooperative service, they want to charge $461.00. This IS going to be settled in court as I see a strong history of this company, if anyone wants to join as a Class Lawsuit please contact me at ** and put in subject "Lawsuit against DirectTV". I have spent 2 hours on the phone and my husband has spent the last 4 hours on the phone speaking to "reps" who have taken us nowhere except in circles with NO problems resolved.

I had the same problem with "Norman of Joshua Tree, CA on May 6, 2014". What can we do about it? @ Joshua any update? I'll probably do the same thing, will report to BBB. I was trying to upgrade to new receivers and was denied due to the extension of contract. I have to wait another 17 months to be eligible for upgrade. If they care about their customer they should let me upgrade, I'm willing to sign for another 2 years. I sent an e-mail to customer service. The respond stated it was forwarded to specialist. Let see what happen. If my request is not granted I will downgrade my service to minimum.

A sales rep calls me offering an HD Box for free saying that mine was old and obsolete, and that they were upgrading all of the old boxes. I told her that she could change it only and IF there were NO ADDITIONAL charges and she said that there weren't. Well, I get the bill and now I am being billed not only the delivery and handling of $19.95 plus, they are also charging me as if I had 3 TVs in my home, when I only have 2. To top it all off, they automatically renewed my contract for 2 additional years without my permission!! So now I am stuck. If there is anyone out there that has had a similar situation and know how to get out this mess, please let me know. And for those of you who get this types of calls, unless you want to pay more, just say NO.

My husband and I cancelled our DirecTV cable at the end of March 2014 after 8 years. Before we received our final bill, $119.19 was taken from the bank account. Per the back of the bill this is "for your convenience". I understand it is for the company to get paid fast for cancelled service. I received a statement April 27, 2014 showing amount due at zero which is correct for a closed account.

This company is full of lies. Every time I call and "complain" or get an issue "resolved", they say, "I am going to write it in the notes." Well, the NOTES are NEVER written! My issues are NEVER resolved! No one in the company ever has the same answer and none of the answers are ever true anyway! I have nothing nice to say about this company. I will be getting out of my contract next month.

DirecTV made an UNAUTHORIZED withdrawal from my account in the amount of $461.95. I have never set up auto pay on the account and have paid EVERY bill, for the full amount billed, ON TIME. We canceled long after contract expired because they removed The Weather Channel. I received an email 5/3/14 saying the account was past due (after just receiving a refund check for cancelled service). So I called and they said it was for movies watched on the receivers that was not billed from 6 years ago. I told him how can you bill me for something that's 6-years old and asked for a statement for the charges and he said they would send. Then on 5/11 they tap my account. Needless to say, I have never been able to watch a movie on the receivers they are referencing (only on the HD unit) so I have no clue what they are talking about. Hello - after reading all the complaints on this website... can you say CLASS ACTION LAWSUIT. I'm getting my ducks in a row and it's all about to hit the fan.

I called DirecTV to get an extension on my services and I told the agent when I could pay my bill. She gave me the ok on the date that I gave her. Well they turned my services off. When told to the supervisor, nothing was resolved. I need answers asap.

My first issue was immediate. I agreed for them to put a dish on the roof, but not to drill holes all along the siding of the house!!! Have some sense. Next was internet. Their providers were expensive... not like the rates they advertise. The rate for TV increased and was not $29 a month... more like $70 for the cheapest package. Oh, did I forget to mention the Genie I NEVER received... yeah...horrible customer service. To top everything off, I recently moved into some newly-built luxury apartments and was told I could not use DirecTV. It made sense. I wouldn't want 16 dishes mounted along a new building. DirecTV is still making me pay over $500 for service I can't have. Total BS!!! Oh, and it took 3 calls to get them to ship the return boxes to the right address. They had no problem sending me a bill to the new one. Don't switch to DirecTV.

I have been with DirecTV since 03 and a month ago my converter box blew so I called them. Got a new box and was told to send them the access card that was in the box and that is what I did. Well why was it that I checked my account and they are charging me for movies that was ordered 9 years ago! 9 years ago some people have children which maybe young and small or teenagers (I had two teenage boys back then). Shouldn't there be a statute of limitation on the charges. I'm done with DirecTV. They won’t have this loyal customer anymore... signing off as Pissed Customer.

I live on the Mississippi Gulf Coast and we do have frequent rain showers in the summer months. DirecTV goes out constantly. Right now it is raining. I was watching a good movie and right in a really good part, it went out. Has been out for five minutes as of now. And this is ALL THE TIME if it even hints at raining. If you talk to customer service, they give you the run around saying stupid things like have you checked your dish, or tried resetting your receiver, etc. They know full well it is a problem. All you have to do is look at the complaints filed on the internet to see that.

I signed with DirecTV on Dec. 2012 based on an advertised promotion of $24.99/month for the basic plan. I called DirecTV to inquire about the terms of the offer. I was assured by the customer account representative that the service price per month would be $44.99 including the protection plan and the box rental if I signed a 2-year commitment. It turns out they make you sign a 2-year commitment, but they would only hold the agreed upon price of $44.99/mo. for only the first year of the agreement. The second year, the rate increased to $68.99.

Companies sure turn on you on a dime. I've been with DIRECTV over a decade, in 3 different states, 6 years at my current address. I once got service repaired same day on a Sunday due to my long tenure as a loyal customer. In December 2012 I added a converter box. Apparently w/ that I got a new 2-year agreement w/ them. Now I'm moving someplace where I won't be able to have Satellite. I'd rather keep their service, but that sentiment went away when I heard I would be charged $20 for each of the 6 months left on my contract. I would have switched back as soon as I could, but won't go back now. I will no longer be someone who recommends their services either, but will turn on them to become a detractor.