DIRECTV Reviews

I was working over the road and had DirecTV installed while my wife was home. When I got home I found wire and trash all over the yard and the dish placed in the middle of my yard. I noticed an older dish that belonged to DirecTV on the roof of my house pointing in the same direction. When I went inside I noticed trash and cut wire behind the tv. In my bedroom a hole was drilled through an outside wall, through my floor trim. The cable was ran nearly all the way around my house. I have plenty of room in my attic to run coax. Plus coax already ran to all the locations of my TVs. I was upset about this and called. They sent the same installer out and I brought up the problems. He said that was the best he could do and since my wife signed off on it I would have to pay an early termination fee to get out of it. As soon as this contract is up, DirecTV will never be a supplier for me.

Thank you very much for your email and for your time to help with my issue. I did call the number you provided below with the pin and requested to have my DirecTV contract cancelled, but no one was willing to do this. Alas, I received absolutely no satisfaction from anyone at DirecTV for what has taken place. Quite the contrary, I find your Customer Service representative (Jerry or Gerry?), and a Supervisor (Eric) to be totally unsympathetic and unhelpful in light of what happened to me this past Monday. Eric did report he would "pass along" my concerns, but said he was not able to do anything as far as cancelling my contract or waiving any cancellation fees. I was very pointedly told that my "contract could not be cancelled, and the cancellation fees will still apply should I choose to cancel my contract."

I have been a DirecTV customer for over 20 years. In the last 2 years they have really been inconsistent. I was told my bill would be a certain amount and then within 2 months the bill changed. I called to find out why, but the agent could not tell me why. For over a year, my bill was different every month. Now I am also having problems with channels disappearing and I have not changed my programming. I called to find out why, after checking their website to make sure it was still included in my package. The channels in question were listed as being in every package they offered. The agent said I was wrong. I told him he better check his website. Of course he didn't solve the issue. I have decided I am canceling DirecTV if I have to go to something as simple as an antenna. They don't care about their customers, it's all about the money.

THIS EMAIL WAS SENT TO DIRECTV. "I used your services for 10 years, my wife that is authorized to talk to you called on September 5 to cancel the account because we sold the apartment and didn't have a permanent address to move your services. The representative suggested not to cancel but suspended for 6 months. She told my wife to pay the last bill and she said she explained after pay my wife had to call again to suspend, my wife never understood this. The account was paid on Sept 10 and now in October we got another bill. My wife called and said we had suspended the account, Directv said she didn't call to suspend.

Called explained what I needed. Was told that since I was in my camper they couldn't come. Transferred me to a different department. Explained what I needed, they transferred me to a different department. This time I talked with Gilbert **. He understood what I needed, helped me set me up so that all I had to do was talk to the people to set the appointment. He transferred me, they said no they couldn't do it. I was transferred seven times then finally Cameron from Oregon finally understood me and helped me. I was on the phone with DirecTV for two hrs. This is not my only ordeal with them. I have been ready to disconnect my services because, one, they can't understand my language and I can't understand them. Two, they don't listen to you and what your problem is. Three, you can never speak to a supervisor or manager. I get totally ticked off every time I have to deal with them.

I install DirecTV and 2 days after my reception stop working, I try to call them and I was lucky 22 days after, they can never fix my problem. Want to cancel and go back to AT&T Uverse yet they charge me almost $500 so I guess I stuck with awful service for the 2 year contract or until a better company offer me free money so I can pay some of my cancellation fee.

After an incredible amount of time of being on hold with Century Link, I am then transferred to (I don't know how) but a DirecTV sales rep. who pretty much promised me a huge package for a year, and half the cost of what I am currently being a charged. Now after a very long wait time to get through (again) I am told that all the info will be pulled and reviewed and someone would get back with me within 10 Days. No one is getting back to me (a month later) the cost of TV service is even more than what I was paying with Dish. Now I am STUCK in a 2 year contract and price is about to increase after first of the year. I do not recommend this service. Will definitely go back to Dish when contract is over. Feel like I was deceived and I don't see that DirecTV cares or is upfront in their business practices.

I ask them for certain channels and I ask if they are available in my package. They said, yes they are!!! Perfect!! When I seat back relax in my sofa to watch my favorite channels there was message in the bottom on screen saying I'm not subscribed!! I call them to ask why I'm paying for something that I can't watch, they start doing like something was wrong or they act to be more specific. Then they told me that those channels are not available in my area for certain. Any reasons why they don't say that at the beginning? All they want was get a contract then if you back up you got it paid a penalty! I don't care what's take but no more DirecTV. Think twice before you get a contract with them and wish a very good luck!!!!!

I was moving because I was at the end of my lease and the building that I am moving to does not allow Dish on property. I told this to DirecTv and they told me that it was against the Law for complexes not to allow dish and for me to confront the building owners letting them know they could be fined for not allowing me to install a dish. Let it be known that I only had 3 weeks left on my contract (DirecTv) after my lease had ended. They said that it was my fault and that I would be charged a $250.00 fee for cancellation. I asked why since this was not in my control, they told me that I needed to confront the owners to enforce the law. I do not see why I, the customer, would need to enforce the law when this is DirecTv's problem and this is a legal issue. To save money I went ahead and canceled my service 3 weeks early before I have even moved to offset the cost of the Fee.

I just recently became a DirecTV customer. I had my installation and two young techs came out but they had no idea of what they were doing. I live in an apartment complex so of course they are going to have their own restrictions. Well the techs left all my wiring sloppy and unprofessional which of course I did get in trouble for. I called DirecTV to inform them. They said they would send another technician and there would be no fee. Well the day of the service, the same tech called me to inform me that they would be the same ones coming and that because they didn't have the wiring that I need, I would be charged a $49 fee. I explained that I was told different. So I called the 800 number and they can't do anything about the techs.

I changed my programing from $60 to $37 per month but my billing changed to $90+ per month. I kept calling but they said too bad, someone changed it to the 90 per month at 2am the next morning. When I cancelled my account several month later, I started to have my credit card billed even though I never gave them my credit card number. I think they got it from Century Link but I never gave them permission. They continued to bill my card till I had to cancel that card and get a new one. Very dishonest company and will never deal with them again.

I was approached by a salesperson in a department store selling DirecTV. My first question was will this work on my RV as well and I was told of course it will. When the tech came out to install everything he did not have the equipment the sales rep promised but said my main receiver could be moved to the RV and everything would work fine. He indicated I wait 24 hours before contacting customer service about any issues because that is how long it takes for the receiver to upload and update all files.

They have added charges for programming that I did not order. Then I have to call them and work through their phone system to cancel what I didn't even ask for. They offer a certain rate for a limited time, then my bill shoots up to more than double to what I agreed on. I am constantly calling them over billing and programming problems. They are never upfront over what the charges are nor the programming I will receive. I get different answers from different reps. Sometimes we have no service at all, but we are still billed. Absolutely the worst company ever. I can't wait to dump them.

I ordered Direct TV in November 2012 and was hesitate about signing a 2 year contract. I was told that I had to sign the contract in order to pay for the equipment they were giving me (Made Sense). I was told by the salesperson and the installer that the equipment was mine after the 24 month contract. Also, keep in mind that I pay a fee for each box every month and $8.00 for a warranty. Now why would you pay for a Warranty of equipment that Direct TV owns?

We contacted directv because there was a job loss and disability in the household. We were told that there would be a cancellation fee of 240. We understood that, but we informed them that we planned on returning after we would get a job back in the household. After talking with the higher ups we received a call telling us that due to us being a top tier customer for over 10 years they would wave the contract fee, since we promised to return. We thank them and the next day we received the refund on our bill plus the money for the remaining days. A month later when checking our account the 240 was taken out. After contacting them they said no one waved it. I said well "why did we get the refund our bill, and I had the email showing the refund." They could not explain the refund. I told them we were more than willing to pay when we first told them we had to cancel the service, but they said they would wave it and did. But then they took out the money without notice which caused undue hardship for a person on disability and loss of job in the household. We did not expect them to waive it, but they did and then took it out anyway. Direct TV does not practice good business practices. Do what you say you are going to do when you say you will.

On September 10, 2014, I cancelled my DirecTV account after being a customer since 1999! Due to not being able to get on the Internet with my current provider, I had to switch providers and bundle my services. I called Verizon to cancel my Internet package, they told me not to pay the bill but wait until I get a final bill as you always pay forward and the charges on the current bill were for the entire month and I was canceling in the middle. Yesterday, DirecTV used my credit card on file to pay Verizon, which by the way no final bill has been received. Please keep in mind that DirecTV OWED ME MONEY... yet they allowed another company to use my credit card to pay a bill that I have yet to receive in the mail.

DIRECTV is not fair with their loyalty customers. The last June 30th 2014, I had a surgery at the Hahnemann Hospital but please believe me it had a complication so I Had three more surgeries, the last one was on September 16th, 2014. Thanks GOD according to the DR. everything is okay. The stain that I have in my body has been removed from the intestine. Then I back to work and tried to make some adjustments to my budget because I was not working for 45 days. Although my payments cover 80%, it was not enough.

So scheduled an installment date with DirecTV on October 6th, 2014. They discounted a bunch of installation costs upfront during the online payment which came out to a total of $80 for the first month including the installation. The date comes and the Installer checks out my house which of course has not had DirecTV before. He tells me that he needs to rewire the whole house in order to complete the installation since my current wiring isn't meeting standards. He lets me know it’s going to be a total of effing $200 extra! WTF!

My family signed up for DirecTV - told the price, and the service was worse than poor. Every time it rained service went out, and then after a couple months, the price doubled. And then to add insult to injury the low life rip off artists charges 400.00 to disconnect service. These are just no different than the politicians they own - they are low life thieves. I would suggest the company be put out of business until they can practice fair business practices, and stop ripping people off. Having an attorney contact us would most likely be a waste of time as thievery done by supporters of those in power are given license to steal from working families.

My DVR started turning itself on overnight giving me a message to check my connection. The only way to get back service was to reboot. While rebooting returned me to an operational signal, my response to remote commands were very slow. After three days of this re-occurring condition, I called DirecTV customer service. After failed attempts to correct my problem, a tech was dispatched. The technician arrived before 5 pm on 10/4 attempted to fix my issues and replaced my DVR.

After 8 years, I discontinued my Direct Service account due to a job loss in July 2014. I had been a good customer, paying about $1500 per year for 8 years. They told me that I had to pay a disconnection fee of $20 month on the available contract which amounted to about $320. Apparently they restarted the contract when my husband called to ask about a receiver replacement last year when ours passed away. I paid that even though I did not think it was fair that after being a good customer. I returned the receivers and cards when I cancelled the account. The account showed zero balance at the end of August. However my September statement showed a charge of $5.99 for a movie. I called to contest and found out that this was for a movie from 2009 which they found on a card in the receiver I returned. DirecTV offers a free movie coupon every month or so, so I could have used this coupon had I known about the charge then. In any event, bottom line, the charge sticks. Additionally they have my credit card information on file and I cannot delete the credit card, so they are essentially using it as a hostage. $12000 worth of payments over 8 years and they won't credit $5.99?

I recently moved to a new location. I called DirecTV to set up service in the area. I have been a customer for 18 years. The customer service person was rude and the cost was excessive. I therefore signed up for a local cable company bundle package at the new address while keeping DirecTV at the old address. Today I called to cancel service at the old address. DirecTV did not want to take the cancellation order and did everything they could to get us to stay to include reading us the cancellation policy and telling us about early termination fees because the policy was not available in writing. The early termination fee applied because I had a new receiver put in last year. I did not know at the time that I would be moving nor was I told about the early termination. I asked for them to waive the cancellation fee and they would not so there is a $240.00 fee plus the bill. After 18 years, I have paid them $21,600 which is $100.00 a month for 12 months times 18 years. This entire problem could have been avoided and they could have kept our business IF the first customer service individual had been helpful and the cost was not so outrageous especially for an existing customer of 18 years.

Same complaint as everyone else. We were told we would be paying $34.99 (NFL SUNDAY TICKET AND CHOICE PACKAGE) or close to this for one year and after that it would only be $70! WOW!!! We are paying $70 now because we upgraded. I tell her "no we never upgraded" and she said "well you had to because the newer devices are the only ones that work". So you're telling me I upgraded, now you are telling me that I didn't have a choice and I'm being charged for the upgrade? I called twice, they tell me, "we'll pull up your agreement together", I tell her there is not an agreement in my email. The first lady says "Oh I cannot forward this to you" and she redirects the call. I literally have EVERY email sent to me except this so called agreement. It was never sent to me, so she forwards it to me, yet I cannot open this so called agreement still, because the site is "broken". So she tells me she will mail it to me.

I cancelled DirecTv in the beginning of June 2014. I moved to another apartment and had the tech come to install the dish etc. Well for many reasons I couldn't have the installation done. I cancelled and the tech took the equipment and I called to get the $108 back for the installation that never happened. I made sure I was completely paid up when I cancelled and told them I needed the installation fee back. They agreed and then come to find out I was being billed over and over again as if I never cancelled. AFTER 9, yes 9 calls trying to fix this problem I finally got my money back for the installation and corrected their billing mistakes. A week went by and I looked at my account and I was billed without warning, $198 for a receiver.

A warning to all - DO NOT SIGN UP FOR DIRECTV! Worst scammers ever! I had the free NFL Ticket Sunday package and didn't even know it. I guess it is free after a year and then it cost $260. I called to right away get it off my account and two different agents told me it is impossible to disconnect this - that they are unable to disconnect this program after the season begins and I will have to pay the four easy payments of $39.99. I never even watch football!! I asked, "How can they send a man to the moon but you guys can't disconnect an NFL Ticket Sunday package?" The very unpleasant man on the phone stated, "They didn't have a policy to put the man on the moon." Now I'm losing a 30% discounted rate for my second year of service. I am just waiting to see what scams they will come up with next. DO NOT SIGN UP WITH THESE GUYS! They will make your life complicated and trying to call them is a nightmare!! You get transferred 100x. It is awful!!

Office closed AFTER 10 pm, no help available. No TV available for the night when I got home.

First of all, customer service should be renamed "Customer apology center, but we're not going to help you." When I spoke to an operator the VERY FIRST TIME, I was very clear I didn't want to spend more than $50 a month for the service. Forget all the discounts. Forget all the promos. What was the bottom line I would pay EVERY MONTH AFTER. I was told there was no package for $50 per month, the closest they could come would be $55/57 depending on taxes where I lived. After all my discounts had expired, I got billed for almost $100. I called and complained. They dropped it to $57 and change. Next month was OVER $100. I called and complained. They said all my discounts expired. This was around February of 2014. I never got a correct bill since and when my contract was up, I told them to take there stuff back. Then they went into my account and took $140 without authorization, claiming that "It's part of my service agreement".

I called into direct tv to set up new services and the gentleman I talked to was AMAZING! I wish I had gotten his name before I handed the phone to my husband to complete everything. I called, he asked what I needed and started helping me find a package. While talking to me about what would work best for my husband and I we got to know each other quite well through chit-chat (but not so much that it got annoying or anything). We talked about football, our hometowns (both coming from small rural areas) and a few other things. I've NEVER enjoyed talking to customer service so much in my life haha. Then, we ran into a few issues, and instead of just calling it quits like most representatives I've seen, he thought outside of the box for solutions to help me. (I know they want the sale, but he went above and BEYOND!) He even stayed on the phone with us while we went to the store and got a prepaid card since I was waiting for my current debit card in the mail. I was at work when I called and he even let me put him on hold to help customers and was happy about it. He was AWESOME! Just the best customer service EVER!! I wish they had direct lines so I could talk to him every time.

My husband order the package for $69 plus tax internet and cable. Next day they come and connect the cable and never connect the internet. We call 100 times with so many people and they say that we never order the internet. Our bills was 80 dollars a month so we stop paying, now we got a bill for 966.27 dollars. Haha. The worst company in the world. They lie to everyone. Because my mother in law have the same problem. I'm going back to Dish. Have Dish for some year sure never switch to DirecTV. BAD EXPERIENCE.

I have been a DirecTV customer for over four years. For the most part I am thrilled with their services. While the packages are expensive, I feel like I get what I pay for in quality. The services are usually excellent with very good customer service. I have used the moving program which is relatively user friendly. My biggest complaint is trying to cancel my service. DirecTV makes it a royal pain to cancel.

I was kind enough to let a family member use my credit card to pay a bill. When they no longer had dealings with DirecTV they wrongfully charged my credit card for their balance because they used my card before. Despite the fact the card is in my name not theirs they took every dime they could get off my card leaving me and family without money. Unable to buy food or co pay for meds. I am seeking legal counsel through legal aide for needy families. DirecTV is wrong for this. I do not have cable nor were the services in my name. Now they refuse to refund me for services I never had! I will sue and I am calling every government official and news cast that will listen.

DirecTV is horrible. Service is intermittent and unreliable. Bad weather adversely impacts the signal and once service is restored it takes 15 - 30 minutes to get television again. Even in good weather service is poor. Given a choice between cable and satellite - I will definitely use cable.

After being jolted by yearly rate increases from Comcast I waited until DirecTV came out with their "Best offer ever" deal. After reading the offer I logged on to DirecTV and signed up which was mistake number 1. To be eligible for this deal you had to call a special 877 number. Like vapor there goes the $150 prepaid Visa card I'm no longer eligible for. After speaking with a customer service rep that was overly trained to be "sweet and caring" the end result is you're not eligible. Furthermore they tried to say I signed up through a dealer which wasn't true and they finally realized that my account was associated with the dealer that did the install. Granted it's my mistake for not dialing a number to deal with some dim-wit to order now I'm stuck because once you activate your service you're on the hook for the entire contract. There's no 30 day trial or money back guarantee. To terminate now will cost $460. All I can say is come August 2016 all their service will be terminated and the equipment destroyed. BUYER BEWARE!!!!!!!

Ordered Mayweather vs Maidana 2 - $74.95. It was never disclosed that I would only be able to keep it 48 hrs! Even though I recorded it, it erased automatically!! 2) When I first signed up for DirecTV it came with a 1 yr subscription to NFL. It renewed without my knowledge and when I complained I was told it was too late that DirecTV already paid NFL network? Customer friendly? No. 3) I have called to request a service tech and was refused service.

I called Directv to make a payment. I made the payment with a different debit card than what they had "on file", read the number out to the agent and everything. I check my bank account later and see that they have charged the one they had on file instead of the one I gave them! This caused me to be overdrawn and has cost me money! So I call them and they say they will fix it but it will take 3-5 business days before I get my money! Needless to say I am LIVID! I think they should have put the money back immediately. They debited my acct immediately, why not? Dish Network looking real good right now.

I became a customer in January 2012, which included HD DVR and 2 other boxes. In February 2013, I moved to a different address and had my service transferred. When I called to have the service transferred I was told that I was approved for a free upgrade, never told about starting my contract over. Once the service was transferred, began noticing my bill continued to increase every month, until it was outrageous.

I signed up for 1 yr. Now I changed to U-verse now they say I have 2 yr. contract and wants me pay $300.00. I still have order sheet.

I joined DirecTV in March and I thought I was locked in at a good price that they quote on the commercial. OK they left out the box fees and the Advanced Receiver Service fee for the Genie and all the others which came out to $110.00 from my locked in price of $73.99. But now I cut out both Showtime and Cinemax and my bill went up. I don't understand because I pay my bill a month in advanced so in case I'm late I'm still way ahead of the true payment day. But I cut two channels that were free but changed to fee service and kept two others.

I took a job in MN and went with DirecTV as my provider for my TV. When I moved back to Michigan I kept DirecTV because I had a 2 year contract. Shortly after my contract was up, I switched back to DISH. I returned my equipment within thirty days of the switch. Lo and behold, DirecTV debited account 198.85. My wife called DirecTV and spoke to Danielle and disputed the withdraw of funds from our checking account. Danielle told her that it was for movies that I had rented back in August of 2011. Danielle told my wife that DirecTV didn't know that I had rented them until I had returned the equipment and that the information was stored on the card. What a bunch of BULL!!! How can DirecTV do this? This was an unauthorized withdraw and how am I to prove that I didn't pay or not pay for these three years ago. I don't have my bills from back then.

I have recently cancelled my service with DirecTV. I need to be fair, cancellation itself was OK, however the problems start after they tell you that you are cleared. I sent them a check for early termination penalty around $400. The check was sent 15 days before the due date. As I was waiting for the check to clear up, they put a charge of the same amount on my credit card. I immediately called them, and they said they did not receive the check. They also told me that they put a note on my account and they will not cash the check when it arrives. Guess what, next day, they sent the check to my bank to cash it.

Recently canceled with Directv due to high pricing after the 1st year- stuck out my contract and had the exact date I was able to cancel on my calendar- called 1 at thing in the morning and canceled and then come to see 2 days later I had a charge of $77 on my credit card from Directv. So I then called in and found was informed by the first rep I talked to it was be refunded in approximately 10 business days. I explained I was no longer a customer so they have no need to charge my card & I want the money back in my account immediately- after reading from her script a few more times I requested a supervisor when she then replied with an attitude that he would just say the same thing- still requested to speak with somebody above her.

I was blatantly deceived by a third party sales company. I was told I would receive equipment, I did not. I was also told that my rate would be locked in, but what really happened is I have a 24 month contract and in 12 months I will receive a 43% rate hike. So I am stuck for a year at some ridiculous rate. The best part is when I called to complain to their "#1" customer service, I was frequently assured of how great their customer service is and they are sorry for my experience but they are unable to actually do anything. Then when I file a formal complaint, I am again contacted and assured of how great they are and told how sorry they are for my experience but again they actually "DO" nothing. This is probably the worst experience I have ever had with a company. Most companies will make some effort to make good on their mistakes, not Directv. They have no interest in doing anything for their customers, they just want every cent they can squeeze out of you. Don't fall for their crap, read the fine print.

I signed up for the NFL Sunday Ticket package on the internet because I qualified for it. I could not get DirecTV satellite reception in my area (turns out that's a blessing). The NFL Sunday Ticket package DOES NOT give you access to all NFL games. You won't get Thursday Night football, you won't get Monday night football, you don't get Sunday Night Football and you don't get Sunday Games that are nationally televised (all the best games each week) on FOX, NBC, CBS, etc. It's all small-market games. Even when a team is outside your broadcast area, you can't get some games. I couldn't get the eagles vs. 49ers and I live in NH. Basically, the only advantage of NFL Sunday ticket online or satellite is you get a few out-of-market, small market games. So, if you like the Jaguars and Miami, it's perfect for you! Big waste of money, just get the NFL Rewind and watch the games in less time!

After being a customer for over 10 years, I will cancel my service and NEVER EVER use them again. Between the SEC network Fiasco and every little rain, I can never watch what I pay for. Wish there was a negative star rating! If there is a company that has worst customer service, I am glad I have never came in contact with them.

My name is Britney ** and I am EXTREMELY frustrated and disgusted with customer service I received tonight while trying to sign on a new account. I spent an hour on the phone with an inexperienced rep who advised my card was declined 3 times for service set up. In addition, to knowing I had funds available I reached out to the bank to be told my account was hit 3 times from DirecTV totaling $633.00. I immediately grew frustrated and reached out to DirecTV new sales dept, customer service and billing in which I spoke with 3 supervisors, one from each department.

Well, one day they call me to see if I had call Direct TV. I said no, they hung up. Then one of my TV went out. I had seen it that day. I call and they told me it was the small box that goes in the other TV, not the main box. They told me I need a new one, I told I just started this about 2 months and it's already out. They said it was free but I had to pay S&H about $16.00 dollars. The gentleman that I talk to was very nice. I had Dish and I regret coming to Direct TV, never had this problem. Dish send me a remote and didn't have pay anything with them. Direct TV offers you a lot of stuff, they told me I would get 3 credits cards from them totaling about $300.00 to pay for my first bills, and then they said "no we are gonna waive $36.00 dollars of your bill but no cards," that they made a mistake telling me that.

My 78-year-old mother keeps getting calls from DirecTV about a cable service which she does not have. I have personally called them over the last few weeks to try to get this matter resolve. They lie and state that they would remove the number out of their system. Needless to say this has not happen! I have even attempted to speak to a supervisor and I am told that they are either busy or to leave a voicemail. I have even requested that they cancel the service that is connect to this number, but they told me that they couldn't if I could not verify the address. How ironic is this. If I don't have the service, how in God green earth would I know the freaking address?

Cancelled service-DirecTV charged my debit card the cancellation fee-no bill-took fee less than 30-days-month later they charged my card again for according to DD, movies I rented a year ago.....Never rented any movies. Never even received notification for these movies or a bill, just charged my card. Representatives are just rude and only know how to respond like robots-ie., it's listed in terms & conditions. Do not subscribe to this service.

Our DirecTV satellite went out about three weeks ago displaying a 771 message. We called DirecTV and after some troubleshooting and some tests on their end, we were told that a technician would have to come out, but we would have to wait about 2 1/2 weeks for this. Reluctantly we agreed as we had no other choice. The appointment was scheduled for September 24, 2014 between 12 noon and 4 p.m. My boyfriend stayed home from work that afternoon to await the technician. At 3:36 p.m. we received an automated call from DirecTV saying that the technician was running about 30 minutes late, but that the service call was still scheduled and that we would receive a phone call shortly before his arrival.

I am having the exact same experience as indicated on your most recent reviews where I was signing up for the Bundle Package through Century Link w/ DirecTV. They advertise a special on the billing statement to get the "Choice Package" for $29.99 and it includes many so-called freebies for 90 days, the NFL package for free. Well I just got my bill yesterday and the price is now $71.64. I've spoken to like 10 different people from DirecTV and. Century Link and none of them knows what's going on. Each blames the other. Now that I said just to come pick up their equipment I've been threatened that I will now have to be charge early terminations fees which total $480.00 and they will take it from my credit card or checking account.

I allowed a friend to charge a deposit for DirecTV on my debit card. Several months later they started withdrawing money in my account every time I had any money in my account. Since I rarely use my account, they had withdrew $159.76 before I knew it 5 days later. The next day they tried to remove $478.88. Yet there was no money in there. I have repeatedly called DirecTV and they refuse to give me my money back stating it is my responsibility to pay if the other person does not.

I was charged 3 months ago for the NFL package - I called and said I did not order so the very nice CS rep took it off and gave me an automatic credit but for the last 2 bills it shows a balance owed and they will not take it off!!! I am so tired of the run around for the last 2 months that I will back cancelling and paying the early termination fee of almost $300 so I can go back to Cox!

I cancelled my DirecTV due to poor service. Today I received a bill. I called and spoke to a person who agreed I did not owe any money and would put my balance at 0. She then transferred me to billing. I spoke to Ann (**), she said "yes I did". I said, "no I cancelled the first of August". My last payments were 8/14/14 and 6/26/14/. Prior to that I had been getting service billed through Verizon (they are another story). I told Ann I would not be paying and if my bank account was charged I would take legal action. A few minutes later I called again and spoke with Jordan (**). again I was found to be correct. She then transferred me to another person, April (**) she proceeded to tell me I owed the money! I do not owe anything! In fact they owe me for not having service for the whole month as I paid a month in advance all the time.

I had the worst experience today. It started off well with the chat channel giving me some phone numbers to call to resolve the 1st generation Genie freezing when I try to use it. It will get stuck on fast forward and freeze when using the guide channels. I thought I was ok since I pay for the coverage on a ghastly $400 piece of equipment I don't even own but am SO lucky to rent even after the $400 price tag each month for an addition $5.00 each one! Yeah me! I called the number 888-667-7463 and got a technical support person that said it was a known issue for 2 weeks and nothing could be done (they were working on it) but that my protection plan didn't cover this. I was stuck. I thought really? NOTHING?? ?

After 5.5 years of awful service, cancelled my DIRECTV service tonight. I guess it all started when the Installer took 11.5 hours to install the service in March 2009. I will now look elsewhere for Cable TV Service, or just do without.

I had DirecTV years ago, switched to Dish. The rental on our property also switched to Dish. The rental has since burned down. Nothing left at all including the dish that was on the roof. Turns out, the dish was the old DirecTV dish. DirecTV has put me in collections for $800 for the cost of the dish. What I think is funny is, the dish was there when we bought the rental. If you move, they tell you to leave the dish there. Also, if you drive down any back road in dirty central California, you see the dishes laying all over the side of the road and in just about every ditch.

DirecTV is charging me early termination fees. They refuse to honor that I was told at least 3 times by their reps in that I did not have a contract. On 3/22/14, I called CenturyLink (CL-acct# **) to request about their bundle package which includes phone, internet and Directv (DT-acct# **) cable. Since our family is renting a home, I insisted that the bundle was not placed on a contract because I did not know how long we were going to stay. The CL rep confirmed the bundle was not on a contract and claimed the price was frozen for one year. He also told me I was getting 3 free movie channels for three months. I declined them, but he said I was getting them anyway and for me to set an alarm on my phone prior to the expiration date so I would not be charged.

I canceled my service with DirecTV on 8/16 because I was over losing my service every time there is a cloud in the sky and my contract was up in Oct. so I decided to cut the cord. The 1st cust. Serv. Rep I spoke with hung up on me during my initial call once he realized I was canceling my service. I was called 13 times between 1:30pm and 6:00pm on 8/18. I called their customer retention dept. back and they made me an offer that was too good to be true. After over 30 minutes with the rep I agreed to the offer she made, which was my new service would be for $34.99 per month including equipment and all other charges with the exception on taxes. My new bill is now almost $50.00.

My husband has DirecTV in his name. We received a bill for our normal monthly charge that is due on Sept 9th 2014. We always pay by money order because of so many people having issues with DirecTV withdrawing money without customer approval from checking/credit cards. We got the money order on Sept 2nd 2014 and mailed it Sept 3rd 2014. Then on Sept 14th, got an email stating they still have not received a payment and that if we do not pay within 10 days of email we would be shut off. We got the money order from Western Union and when I called to check if presented for payment, it cleared on Sept 11 2014. I called DirecTV Sept 15th, 16th & 17th to find out when they will post our payment. As of today the 18th still nothing.

DirecTV did not fulfill the promised Discounts. Due to my order being over 2 different days... all discounts from my earlier call was displace and no corrections could be made. A month AAA discount was not part of my final contract. After I did have direcTV installed, I then find I need to add another $7 per month fee to insure equipment.

I was charged early termination fees for service. I was helping my son and daughter-in-law pay their monthly bills, however, when they split up, I was charged an early termination fee of $253.32, which was charged to my visa, however the account is NOT in my name nor did I authorize this charge. My daughter-in-law Erica, tried to remove my visa info on DirecTv website, but was unsuccessful. DirecTv has some kind of lock on the account to where you can't remove your credit card information from previous payments unless you add a new credit card. This is a TRAP!!!

DirecTV is the best! My wife prematurely switched because she thought we would have to pay to have the satellite moved from the roof to the side of the house because we are going to have our roof re done. I miss DirecTV! I'm going back to DirecTV if I can get satellite moved! We had DirecTV for 14 years!

We have a whole house system and we were told by DirecTV that we probably need a new receiver which was sent. Several days later a Mostech installer came over and put it in experiencing difficulty with the system. We have 5 TVs and now 1 is not working at all. I had to take a full day off from work because the tech was running late from another job. He didn't understand the full house set up and before he left we checked our TVs of which one was not working at all and another one was no longer working properly. It took 4 days before they would come out again and I was told by the Supervisor it needed to be in the am not pm because of my job. They arrived in the pm even though I was promised they would arrive in the am. So another whole day waiting to fix their mistake. I am now thinking of going with cable.

My son and I were renting a home. The Landlord sold the home. At the end of June we had to move. I called DirecTV and cancelled our contract. They informed me that we would be charged a 160.00 for the cancellation. I had no other option. This past weekend I received a phone call from my other son informing me, "You had taken 600.00 out of his account," leaving him in the negative (-5.00). This left my son without any money for two weeks with no food or gas money! He has nothing to do with this account! In speaking with Pamela with DirecTV at the end of June the balance was 225.44. Overall, I want to pay the amount I owe. However, the amount taken from my son's account was a lot more.

Unable to watch a program with my family, after 5-10 mins. DirecTV box loses its server and can't locate a new server for at least a min of one half hour. But then it locates a server, and we start our movie all over again. 5-10 mins later same exact problem, and when we contact customer service, (if they answer the phone) they suggest we replace our receiver box, which we do, and 21 minutes after we get home, connect new box (guess what?) same problem. And I would bet money on this that if you went out to the company's C.E.O's or C.O.O's home and checked, they would most likely have a different company's cable service. One they know will work correctly, the way theirs should. "I always thought that Fraud and Deception against the consumer was illegal".

I subscribed to DirecTV and also purchase the NFL Sunday ticket. One of their selling points was that I would have the ability to watch any NFL game on Sundays during the football season. I found this to be appetizing as I am not able to watch the Dallas Cowboys unless it is broadcast on a local station or I am in an area that broadcasts them weekly. Oh how misleading they really were!! I am not able to watch the Dallas Cowboys today 9/14/14 on channel 212?? I called the customer service center only to be told that the game had been blacked out?? The whole purpose of the NFL ticket was to avoid situations like this. The customer service agent attempted to argue with me stating they informed me of this blackout possibility during purchase?? That NEVER happened.

Two weeks ago I finally gave in. There's a monopoly after all, and if you want to watch out of market games, what are you to do? Anything but DirecTV!!! Having now spent 90 minutes trying to see a game that I paid for when I bought the "upgraded" total nil package, most of the time with Elizabeth, a customer service rep who tells me that DirecTV is having problems everywhere with this joke of a service. All I can see is more ways that DirecTV can sell me more services. Cannot watch the game. Have spent the money, and much of the morning on the phone trying to get what I paid for. I hate DirecTV!!!

My husband David ** had DirecTV installed in his name at our home sometime in February or March 2011. I am not sure of the exact date. He had his own credit to have the service set up in his name. I told him I could not afford another bill and I didn't want to be responsible for that bill. I paid for the bill with my check card maybe 3 times. When DirecTV issued a final bill, we switched to U-Verse. Instead of trying to collect from David, they garnish my bank for $933.53. I receive Social Security and Pension and they took that. They have refunded 291 and some change but that is not what they took from me. I need help in getting my money back.

DirecTV Buy-Back Program is very very deceptive and what you are quoted, forget it. The next thing you know your bill is a lot more than ever discussed. I had Dish and was happy with but got an ad from DirecTV and the NFL games caught my attention. I called in and was promised all sort of things. They even promised discounts with AT&T combined billing but guess what - AT&T doesn't do that anymore.

March 2014, I signed up with DirecTV through a Verizon bundle. DirecTV put a "free" 3-month promo on my account that I didn't want, then when I tried to cancel it, I was told I had to wait until the promo "end-month" to cancel it. I called again to cancel in June as they instructed. In the meantime Verizon changed my billing cycle by 10 days. My June bill from Verizon contained charges for the DIRECTV free promo I canceled. After 5 grueling phone calls to DirecTV, I was told that the billing cycle change affected the "end" date of the promo. So my "3-month" free promo actually ended 10 days before the 3 month promo should have ended. So when I called, IT WAS TOO LATE. This resulted in $112 worth of charges & a lot of wasted time on the phone with them. So the free 3-months wasn't free or actually for a duration of 3-months. 6 months later, this issue did not get resolved. Wow. Thanks DirecTV. Great customer service.

An agent named Felicia from Miami FL promised to waive the transfer installation fee, but billing dept said there is no info on fee waived. The phone contact 9/11/2014, installation 9/15, billing before the installation, so I called cancelled. A supervisor was very rude, loud, said NO SUCH thing about waived the installation fee. I told them to retrieve the recorded phone and hear what agent Felicia had said, if this being DirecTV policy cannot- honor- what- the- agent- promised, then some liar needs to get fired. You have employees lie to make customer happy is WORST POLICY. It is a disgrace for a big corporation can operate in this shameful way, what is wrong with the TV cable business?

I got DirecTV about 18 months ago and was happy with it until the Genie Receiver started acting up. About 3 months ago the receiver would stop accepting commands from the remote control at random intervals lasting about a minute each. I changed the batteries in all of the remotes and ran the utilities for the receiver - still had the problem. I spoke with one the DirecTV technicians today and was told it was a known software issue with my style of receiver and their engineers are working on it. It has been three months - how long is it going to take to fix? I asked if I could get a new receiver and was told NO! In 6 months my contract is up and if this is not fixed, I will be going back to cable. I had cable for 20 years and never had a problem.

Don't do business with this company, they are unbelievable. We have been customers for 10 years, and would have been customers for even longer, if they had not sent out a tech who bungled the install of the Genie. Suffice to say that service person was disrespectful, dishonest. I would go into more detail but suffice to say that part is not over. We made a formal complaint against this person. Called two months later to find out what was happening, how were they going to try and make this right. They refused to do anything for us as the customers and could not disclose what happened to the employee which I do understand (that part).

I own a residential and commercial building where for some reason DirecTV policy is to take a tenants word that they have my approval to install an ugly dish on my new roof which I spent hard earned money to have replaced. Not to mention the liability should the installer fall off my roof. Do you think for one minute the insurance company would bypass the building owner in that case??? I have to per my insurance have the contractors insurance put my company on their binder should something happens while working on the property. Do you think that happens when DirecTV take a tenants word for approval?

I was told if I take a bundle with DirecTV, (TV, phone and internet) my cost would be $65.94 a month. I would get $100 back plus $25 for signing up for the bundle, as well as $10 off each month for taking the bundle. My first bill was over $200. I have argued with them for two months. They say the $19.99 for their part was only a QUOTE and not a promise. That I will be billed $33.79 each month - which will keep going up. That is a total for the bundle of $83.40 - not the $65.40 I was told it would be. I told them I recorded the conversation and have proof they said it would be $65.40 - not $83.40. They keep saying "well that was just a quote and the price went up." It didn't go up because they are still advertising in the newspaper for the same price they gave me at first. I am mad because they said one thing - installed their equipment - then charge me $20 more a month. I didn't get the money or discounts they said I would. They also said they'd give me an SD receiver to record one show at a time since I didn't take the Genie. When equip. installed I found out SD receiver doesn't even exist.

I called Monday 9/8/14 from my job inquiring about purchasing a package. After the customer services rep., gave me all the options I told her I would have to talk it over with my husband to decide if we want to go with their company or not. The next day I get a call from DirecTV at my job asking me if I was interested in getting any packages from DirecTV. I told him I don't want him calling me at my job when I didn't give permission. I told him to take my phone number out of their calling list and not to call my job again.

I made two separate calls to DirecTV yesterday hours apart from each other attempting to get a total price for basic TV service and installation per month. Both the customer service reps I talked with would not give me a price unless I gave them my Social number, my cell phone provider, and I think something else. All my questions were evaded and went back to his asking the questions attempting to get my Social. After these experiences I would never allow DirecTV in my home. Good Going DirecTV maybe you will be the giant to fall.

I had directv in jan thru june 2014. I change due to system freezing. I had a bill of 70.00 but they billed me for 293.00. On August 27 filed chapter 7 with that bill account **. They on directv came into my husband bank and took out funds, which chapter 7 rules it's a violation. I called bank to dispute and DirecTv said they had no knowledge of it and said they will not return funds. I gave them the chapter 7 case number ** and said nothing else they can do. Please help with this.

On several occasions I have found discrepancies with my monthly billing. The latest being that in July 2014 they attempted to add the NFL Season Ticket package to my billing. I called them and had them remove this added expense. They did comply with my request; however, they once again added it to my August statement. They are attempting to force me to purchase TV packages I do not want and refuse to alter my billing.

When signing up for DirecTV clearly stated did not want Protection Plan at $19.99 per month. My fault for not reading the bill sooner... Message: read your DirecTV bill. Repeatedly they charge you twice for movies ordered.

There was a charge of 42.99 from my bank to DIRECTV yet after calling DIRECTV about this no one knew anything about this but I was charged 42.99. I paid one amount but when my bill came it was a different amount, higher. My package was changed to a higher one.

I switched to DirecTv a year ago and at least 3 times a week my signal goes out. Doesn't even have to rain. It could be cloudy and I lose the signal. I call and they tell me I have to call when it's sunny because they can't test anything without a signal. What in the world? I'm going to switch back to Cox Communications as this is just ridiculous! God forbid it's cloudy out, we can't watch tv. Forget about on demand. It's all through wifi and constantly buffering, stops in the middle and can't ever finish watching. I'm over it. How in the world are you going to charge people for this service when 1/2 the time we can't watch anything because a few clouds are out? It's so ridiculous. It's raining now and once again no signal. There is no such thing as watching movies on a rainy day with DirecTv unless you have a DVD player. Going to buy out of my contract.

We are customers of DirecTV for many years. Recently called about a defective remote and was offered an upgrade to make all 4 of our TVs receive the HD signal and receive the genie, which was touted as offering 10,000 options through your internet and the on demand feature. Sounded like a good deal - not so. First problem came after day 1. We went to channel 1000 to access on demand and the internet connection dropped. Easy enough to reinsert the correct codes and try again. Ok for 1 day same problem. We called DirecTV after going through the automated annoyance and got a person who apologized so much but did not really correct the problem. After the third call to the automated system, they told me I needed to have my internet provider open a certain gate and provided me with the gate number.

We signed up for DirecTV on 8/29/14, and were told that installation would be on 9/1/14, even though I asked 3 times, "are you sure because that is a holiday". We were told absolutely. The next day we received a 3-way call between the local DirecTV rep and the scheduling department. We were told that we shouldn't have been scheduled on 9/1/14 because there were no times available. The rep told me "don't worry, I am a manager and I will force them to install on 9/1/14." It took 4 more days to get installation. 2 hours after the tech left, we lost half the channels. We called only to be put on hold forever.

On 8/29 I had 1 Genie and 5 wireless Genie Minis installed. My first service call was on 9/2 because it takes over 2 hours to download a movie on demand. When I called in to Direct they blamed my internet service. I explained that I pay for additional bandwidth and was positive that it was not my internet service. The girl, sort of rude, insisted I was wrong and had me go to speedtest.com to test the speed. Sure enough I DL at 28.2 Mbps. I threatened to cancel the service if they could not fix it - she immediately transferred me to cancellations without so much as a warning she was transferring me - did not offer to send out a tech - nothing, just transferred me.

Three weeks before I moved into my new home, I contacted DirecTV to get service at my new location because AT&T Uverse didn't get service there. I signed up for a Saturday installation date. Saturday morning the installer called me at 8:30 am to inform me that apparently his partner had drove by my house the day before and said that there was no line of site for the dish..HA! He then proceeded to tell me the degree to which the dish would need to face to get the "correct line of site", as he is telling me this my boyfriend has his phone out with a compass showing me the spot where the dish would be facing and that there was not a single tree in this area. After I told him we had a perfect line of site, he informed me himself and his manager would come out at 1 that day and figure this out. One rolls around and no installer.

I called DirecTV since I saw an ad on the TV. I went ahead and ordered DirecTV to get all the things that they offered. Like Free Genie, free premium channels for 3 months, etc. On installation day, they set everything up and I thought I was getting the Genie, so I asked the installation technician about the genie. He told me I have to take it up with customer service. I called customer service, they told me that the genie is not free and I need to pay for it. So I decided I wanted to cancel and have them take everything back and go back to my previous service provider. They told me if I wanted to cancel I have to pay 400+ dollars. I got really upset and told them they just installed the service. They told me it doesn't matter as soon as installation is complete the contract is sealed.

I tried for 2 days to re-program the remote to TV with no success. I watched the DirecTV info channel and also went on-line before I finally broke down and called someone on their HELP line. I was on hold for a long time and when I got to speak to someone, she acted impatient and tried to hurry me through. I told her I was entering the codes she was giving me and she responded that she thought I was writing them down -- like I would enter them myself and call back again if these didn't work -- (I wasn't going to hang up until I had it working). The codes didn't work and she said there must be something wrong with my remote and I needed to buy another one. Well I have 2 remotes, the other one is almost new and I guess it must be broken, because it doesn't work either. I'll be switching TV service after having Direct for at least 6-7 years. This is the only time I have called customer service and I really didn't get service. There are too many providers out there to deal with this.

About one month ago I got DirecTV, only to find out that about a month later I found myself liable for $400 early contract agreement termination as told to me by two different employees. The whole thing was to be $49.95 per month. That turned out to be wrong, but still advertised on TV that way. On about the 3rd and the 6th, my wife mailed them two $80 dollar payments which they mailed back to my bank because as the lady I spoke to said she had no way of retrieving the funds and putting them over to the right unit. In the mean time I didn't know anything about 2 year contracts, nor did I know that I had signed one. No one from them explained to me anything about these 2 year contracts. The customer should be fully informed, I was not. This sort of deceptive business practice should be made to be illegal. It should be made known to the consumer about this. Although I had read earlier that their top CEO can reverse that if one were to contact him.

Recently my credit report was illegally pulled by DirecTV. I was notified by my Credit protection Agency on September 5th 2014 that Directv was pulling my report without my authorization. I have not requested any services from Directv and this will be adversely affecting my credit bureau score. I am currently in the process of refinancing my mortgage and I was advised not to have my credit pulled by anyone at this time. I will be notifying the trade Commission, The State's Attorney General, Bureau of Consumer Protection, Better Business Bureau, Equifax, Experian, and Trans Union Credit Bureau. I will be pursuing this very seriously and will be looking to have out-of-pocket expenses including Attorney fees reimbursed by Directv. Please advise me on this matter at **.

From the get-go, this service annoyed me. First of all, every time there's as much as a tiny rain shower we lose service. Sometimes a heavy cloud is all it takes. But I'm especially annoyed right now. I just came back from vacation yesterday to find the cable not working. I called yesterday and they overnighted a replacement receiver. That was exciting and all, but then I spend 5 hours out of my Saturday sitting on the phone with representatives repetitively saying "I apologize ma'am" and "give me just a minute" and "Let's try this". Eventually I asked (begged actually) "Please Just send someone to our house!" It's ridiculous... We pay a monthly fee that covers the cost of someone coming to your house to do repairs. I guess if you pay that fee, they keep you on the phone trying to "troubleshoot" as long as possible, so they can keep the money and not give it to the house-call techs. Take that as you will, but I think this is crap. We pay good money for this service.

I called them / DirecTV and they kept me on the phone for 1hr. I am really disappointed. Every other time they answer right away.

I signed up 2 1/2 years ago after having been fed up with Comcast.... DTV is no better and might be worse... They talk about the huge number of channels, but if you scroll through them, there are huge numbers of shopping, paid programming, religious, and crap. It is not worth the money. My equipment has failed numerous times... When I call to complain they tell me that I have the old equipment, but that they'll get me the new stuff if I sign a 2 yr agreement!!!!! NEVER,EVER!!!!! Not to mention the constant channel outages because of the CEO's inability to negotiate contracts (the local Fox channel has been out for more than a week). Plus every time a storm comes through I out of luck because the signal fails... DT'S JUST BEEN A TERRIBLE, TERRIBLE EXPERIENCE. I never thought I'd say this, but I'm going back to Comcast on Oct 9th, the day my contract expires.

Please put NBC and Wave 3 back on, I watch this channel a lot. I have watched Days of our Lives with my Grandma since I was 3 years old. I know you all are still talking and I hope it works out soon. Please also put it back on so we can watch The Today Show. I want NBC. lol

I have been a long time customer of DirecTV. In past days I always used to say that American Express and DirecTV were the most customer focused companies I've dealt with. In the past year Direct has become the rival of Verizon for the least customer focused. Today's example: I ordered a pay per view movie via text last night. The order was confirmed but access was never granted. Today when I called them, the movie was enabled. I asked to confirm that it would be available for 48 hours, and was told that since I ordered it last night I only had 36 hrs left. The "agent" said "what's the difference do you wanna watch it 15 times". Really? Think twice before signing up for Direct.

I made a one time payment with my credit card on my father's account for DirecTV. Basically long story short he got really sick and ended up not even living at the home anymore. When they didn't get their money they took just about $600 off of my credit card that was on file and it's not even my bill!! When I called and told them the situation ten thousand times, they were able to give me a portion of what they took back but still owe me $258 which they refuse to give me back because of the one time payment that they kept the card on file and it apparently said in fine print that the card can be used for any past due balances.

I was charged $250 in the beginning. I was clearly told I will get that refund, since I can't have the line of service. Direct tv try to charge me early termination fees and the bill that I never had the service for the amount of $490.00. That's open ripping off. I ask the associate to get me supervisor as per her she was the higher authority and did not want to help me at all. She simply refuse to help. Please folks do not get service with direct tv. They will destroy your credit and will take a huge chunk of money.

Sat down with son to watch season opener of NFL. Woops, we no longer get that channel. Call complain, put on hold for 45 minutes, then told to unplug box and plug into antenna. I am canceling Sunday Ticket. If enough customers follow suit, it will cost directtv hundreds of millions. DON'T GIVE DIRECTTV ANY MORE MONEY.

DirecTV is the WORST company I have ever dealt with!!!!!! They charge outrageous prices. We lost most of our local channels and one of our boxes hasn't worked for over two months! Every time I call I get put on hold for over 30 minutes... Who has time for that!!! We have had 5 terrible experiences with them! Once our main box went out and they wouldn't come replace it for a week and a half. They are quick to charge you ridiculous amounts of money but never quick to come fix their faulty equipment!! Their automated system absolutely SUCKS!!!! Never once have I called there and it worked accurately. I always waste my time with it and then Get put on hold for absurd amounts of time to wait to speak with a real Person who is never really helpful!!! This is the absolute worst company and worst customer service I have ever dealt with!!!!! I do NOT recommend them!!

We have lost our local channels for over a year. This is the problem: When we call Directtv, we must spend 5 hours of our time (per day) trying to "fix" the problem (between on hold and different techs). One manager says she will send us a new receiver, then I am switched to another tech who says, "Oh no, we have to go through troubleshooting again". We have wasted our time waiting on the Directtv tech to show up at the house -- "fix" lasted 3 days. Now trying to cancel--this has taken me 40 minutes as I am waiting. Avoid Directtv unless you have LOTS of time to WASTE!

Like others, we have lost NBC from our channel line up. When I called to discuss cancelling our service, I was on hold for a very long time. First level agent was dreadful; very poor English, and was not able to give any help. He did, however, transfer me to an "account specialist." She was very accommodating until I asked about cancelling my service without penalty. "You will be charged a cancellation fee," she stated, when I quoted the various sections from the Service Contract that relates to change to my purchased services (DT must give 30 days' notice, and you have the right to cancel, if you disagree with the changes ... etc.). To my utmost surprise, SHE HUNG UP! The minute our 24 month contract window is over, I'm leaving. Companies like DT will only take notice and improve their service (and their customer service processes and maybe staff) if they are losing customers.

I was in a rental and moving in 30 days. I called for service and made it clear I didn't want to pay to move the equipment. They said I would not be charged. That was a lie. When I moved into my new house, it was a $200 plus charge. They also wanted to charge for a change of service. $100 per TV. I had 3 TV in my new house so that was around $500 to move my DirecTV. Customer service treated me poorly. They read from a paper when I got annoyed. I heard the same speech twice from 2 different people. The managers would not get in the phone. I had to wait 2 days to get $50 off. So I paid $460 to drop service instead and went with Comcast.

We lost our local channels like CBS, NBC and others. It's opening night for football and I get to watch the game from my cell phone. I am not happy camper right now. I called DT twice and was on hold for a long time. The first time it was so long I was able to take a nap and once I discussed the situation with the first agent she told me she needed to transfer me to a different department. Once again, another 20-30 mins on hold. The agent comes on the phone and we talk for a minute and he says "I would need to place you on hold." Great!!!!! Another long wait. He finally comes back and says hello and makes believe like I'm not on the phone so he hangs up on me. What a joke. I'm ready to quit. I don't recommend anyone to DT.

When you call, you are on hold a long time. The service is terrible as the audio comes and goes. The picture is great when it has a connection. Tonight first night of the NFL season, nothing!!! When you call as I have in the past they say it will be a charge as I did not take the extended warranty!! Extended warranty, on what - I do not own the equipment!!! Now I see why they put you on a contract! What a joke!!

Their channel line-up is the worst and channels are so far apart by the time you find what you wanted to watch it's over! Also service is continually interrupted and the billing is ridiculous. They leave you hanging on the phone and then when you do get them they just talk sales gibberish instead of talking about the real problem. In Corona del Mar where I live they are partnered up with AT&T. The internet speed is a whopping 1.5 Mbps. You can imagine how slow this whole system is. Can't watch a movie unless it downloads overnight. So make sure you check to make sure they can offer you service before you commit. They are charging me $20 per month for four months because of the contract. I would rather pay it than deal with their lousy service!!!!! Switching to Time Warner Cable with 30 Mbps. We will see.

I joined directv 2 months ago. Now I cannot get CBS.

I was with directv for yrs. I lost my job and left them. I did owe them a balance. I had two of their boxes and a modem. I sent back one box, that's all they asked for. First they grabbed over 300 out of my checking, leaving me overdrawn. I tried calling them and they said they sent me a final bill that told me they would do this. I did not receive this bill to my knowledge. I went to my bank and they actually got them on the phone and got them to agree to at least credit my balance owed back 60. And they said once they received the box, I would get credit back 134 and my left overbill with them would be 22. In other words, they weren't giving that money back, so I gave up.

We were with DirecTV for almost two years. We just cancelled due to the bill increasing almost every two months. Was promised refund, instead rec'd a bill. Was on phone for over hour - went thru 3 reps getting help only to be disconnected and have to start over. Didn't receive all of our credits. Reps don't put accurate notes into computer, so when you call with a complaint instead of helping you according to what's in the computer they try to offer you credit, which you still don't get. I've never disliked a company as I do this one. I contacted them by email about our credit due/the bill they sent. All I got was they would overlook the small bill, no mention of our credit due.

Everyone knows. Padded bills, offering credit on your account to be made 2 months later. Having to have both a CenturyLink and DirecTV rep. on the phone every month that takes anywhere from 2-4 hrs out of your life. The overbilling isn't the worst part. Customer service or as they like to call themselves, "Reps". On both sides like to place blame on each other, then they treat you stupid like you don't know any better. That isn't the worst. These 2 companies treat females like they are inferior. I never thought I would say this but, outsourcing their call centers from anywhere than Mountain Central time in the USA would be a way better option. Not only for the customer but maybe for both DirecTV and CenturyLink. These 2 companies think the consumer is stupid. FYI, Verizon did and went thru the same BS 10 yrs ago with a huge lawsuit. As my mother always said, treat people the way you want to be treated. Apparently we are all a bunch of ,"**".

They switched my local channels then out of the blue I have no local channels period. All of my neighbors have my old local channels and DirecTV tells me they aren't available in my area, come on! Then to top it off it takes 25 minutes to talk to an actual person who by the way hardly is understandable. Ask to speak to someone who can speak English. The monthly rate after the new 2 year contract keeps going up. I'm thinking I'm done after this. I have been a DirecTV customer for over 10 years or more - they can stick it after this. Do not get caught in the trap. Avoid DirecTV.

CBS channels have been discontinued because DirecTV values bottom line more than its customers! I encourage all customers to find an alternative until the Bean counters get replaced!! What a pathetic company!!!!!

So we've had the "MLB" package for little more than a month. Every night when we try to watch the Indians play, we can't get the games. After this happening over and over again, we called DirecTV to see what the problem was. They gave us some song and dance about blackouts and how they don't "control" that. If they can't "control" the blackouts, why should we be paying for games we can't watch. Tonight we spent 50 minutes on the phone (40 minutes of it on hold waiting for a customer service rep). We asked to have a supervisor from DirecTV call us back to get some type of resolution, but were told that they "couldn't take our number", and that we'd have to call back the next morning??? Seriously??? We don't have another 40 minutes to waste on hold!!! HATE DIRECTV.

I had moved and had notified DirecTV that we would no longer need their services. They explained we would need to send receivers back and pay to get out of our contract. We agreed to the terms and told DirecTV we would send them a check. Woke up this morning to see our bank account showing DirecTV had taken it upon themselves o deduct $322.00 from my account w/out my authorization. NEVER USE DIRECTV.

When I signed up for DTV in Oct 2013, I ordered a package called Entertainment Classic. In Mar 2014, I was offered a promo which I cancelled after 3 months (Jun 2014). At that time, they offered another promo for the next three months, but after accepting, I noticed that approximately 15 channels I had signed up for disappeared. I emailed the office of the president at DTV and he told me that in June 2014, I changed my package, which I did not. I complained and said that I did not change the package but he said I did. I told him I wanted the channels I originally signed up for but he said they no longer carry this package and in order to receive the channels I would have to upgrade to the Xtra package which is nearly 20.00 more per month. If I wasn't under contract with them for another year, I would definitely cancel. Beware of any promos they offer, it gives them the edge to change your package without your permission.

We want CBS back!!!!!

We are constantly losing service and receiving error code 771 when it rains. We can't finish watching a program as a result, can't record because the satellite can't talk to the receiver. Also, we can't get our local stations when we do have service. We live in Wisconsin and only get the Minnesota local stations. That doesn't let us see the weather report for our local area stations, tornado warnings, latest news, etc. You call the number to request a technician and get "your wait time is longer due to high call volume." My wife and I are fed up with DirecTV.

DirecTV has chosen to drop both NBC and ABC local stations on my package. The only reason I have direcTV is to get those channels as I live so far out in the country I cannot pick them up. I like to watch the local news every morning. Now the closest local channel I have is 150 miles north. Why is it that directv can change my contracted package but I cannot cancel my contract? Is this fair? Is this legal? They count on the fact that I do not have enough money to fight them in court. Legislation needs to start regulating this practice instead of taking away more rights to the citizens. When I leave direct I will never go back. I pay the extra price for 249 channels. Two thirds of these channels are paid programming or ppv. All that is left is my local channels and a few others most of which I do not watch. With no local why not drop down to nothing and pay a piddling $29 a month till I can cancel.

All I have to say is DO NOT EVER, EVER, EVER!! Give DirecTV your Credit or debit card info or even pay a bill with such. Once they have your card, they claim they have the authority to take any monies they feel are owed whether true or NOT. It is a TOTAL SCAM. Most of the reps work from HOME, and the Supervisors are put through this Training to be calm, cold, and Calculating. Even if you do not have automatic payments with them or even given authority to take a payments from your account, they will. They WILL clean out your account, with false charges they claim you have.

I returned the equipment in the boxes DirecTV sent me. They are unable to find the equipment and now want to charge me $191,000 for the equipment I sent back. Not a good company to buy products or services.

DirecTV says it is because Raycom wants to charge them more to air channel 13, our local Indianapolis NBC channel. NBC says that is not true and it was the decision of DirecTV, who wants to delete all local programming eventually. I have seen our monthly bill from DirecTV go up from $39 a month in the beginning to over $100 a month now! They are making millions each year! I have had just about enough! I am going to cancel DirecTV, get a good free air antenna, and subscribe to a $10 a month Netflix account! If enough customers do that DirecTV will feel the pain, get their head out of their rectum, and stop trying to demolish free air TV.

Last month, I was offered for free the HBO and Cinemax package. It was charge to my credit card in the last invoice. I called DT to get it fixed and the person (Miguel) didn't' let me talk and insisted in charging this. Finally, after I was angry, he accepted that they made a mistake and DT is going to credit this to my next invoice, but they don't refund the money and I need the money right now. My complaint is for the bad treatment that this person has and the fact that they don't refund the money and you need to wait to get this credited to the new invoice. I talked to Armando (his supervisor employee number **) about both situations, but he said that the system doesn't let them to get the money refunded, and he didn't tell me something about the employee behavior. I have lost two hours of my work trying to convince these employees that due to their mistakes I have been affected because I don't have the money to have lunch next week. It seems to DT doesn't care about the people and they think that charging more money to the user account the solution is crediting the money for the next period and what about if we need the money?

I switched to DirecTV based on their promise I would get specific channels, internet speed, and my bill would be $80 per month, total = all were lies. I called the day of install and told them I could not get a promised channel and if they could not provide it, I needed to cancel. They said it would take a few months to find out if they could provide this channel - I waited. In the meantime, the internet speed was terrible and each bill was higher than the last. Eventually they told me they could not provide the channel I was promised. I cancelled service and was told I was liable for early cancellation fees. I told them I wanted to take legal action and they were not to charge my credit card. They charged my credit card!!!

DirecTV raises my bill every few months. The programs my family likes to watch are being cancelled i.e. Powerblock, which was on "Speed" channel, which was replaced by Fox Sports. By all of the customer complaints, no one even likes this station. Also, they are constantly in dispute over networks. Right now it's CBS. I can't get local all of my programming and I pay extra for it. I want to receive Toledo, Ohio stations and only can receive Cleveland, Ohio stations. I live closer to Toledo. When I complain about it, I only get the response "It's coming to you soon". That's been for about six years now. I'm soon to cancel DirecTV and never go back. I can receive just as many stations with Cablevision and pay a lot less money.

First of all we made a payment on our account on Aug 13, 2014 and our next payment is not due until Sept 14, 2014... With that being said why did DirecTV try to draft my bank account on Aug 27th, 28th and finally on the 29th? They took out $498.62... mind you our monthly bill is only $73.xx!!!!!!! Who in the hell wants to pay $498.62 for some sorry 'non-working when it rains, snows, wind blows' cable that hardly works and has limited channels and sorry customer service??? So I called my bank to verify not 1, not 2 but 3 times and they emailed me a printout where DirecTv are the ones who took unauthorized money out of our account, and it showed the phone number for their company..

I was with dish TV and decided I needed something cheaper so I have direct a call to get a quote. They told me if I signed up that day they would give me DVR for free, free NFL package - all my channels. I told them I like the main ones, was my locals and the outdoor channel and they told me they would give me a 100 dollar card in the mail and use it like I wanted. Then he said how much do you pay now, I said $74 a month. He said, "I tell you what how does $48 a month sound"? I said good and I'm ready to get started. So they said someone would be out on a Monday and he was but when he got there he said, "did you order a DVR", I said yes he said ok because they don't have you down for one so I thought it was a mistake so he called them and we both talked to them and they said it would be 6 dollars a month and they would have to go on and take 6 out my account. I said whatever just do it.

Why did you not make a deal. You are already making a killing for all your customer. If channel 12 is not back on by Tuesday I am going to dish. I want better service. AND I want my bill lower. Why pay for something you are not getting. I am very mad, do something.

DirecTV removed my cbs channel even though last week I called and was told they are not doing it, they signed a two year contract last year. When I called today, I was told absolutely nothing. Just a bunch of double fast talking. I continued to ask why I have to abide by the contract and they don't, all resulting in no answer. Also, they offered me a $5 discount, which I feel was a real slap in the face. I have 11 months left on the contract and I want out, which they proceeded to tell me they would charge my card for disconnection fee. I feel this is a threat and want out of my contract since they did not abide on their end.

DirecTV does record you to get an account number or card number just in case you close out the account, they get their money. So either it goes, they still get their money from you. They have no hardship relief. They Got their money and they good. I have a bad experience with them and I feel Dish network is better! I would never refer DirecTV to no one.

I've been a DirecTV subscriber, purchasing their top tier package, since 1998. I.e., I've been a great customer for more than 16 years. So I obviously value their programming. I was surprised and shocked to see that on August 29, 2014 I was billed for two movies that I hadn't ordered. Naturally, I called customer service to let them know. I spoke with Trish, a supervisor and Will, a senior manager. They each explained that the movies were ordered with my remote control, in 2011, more than THREE YEARS ago!

AVOID DIRECT TV..... We were guaranteed the price was NOT going to go up during the 2 year contract, then it doubled the price after 12 months. Called and was told I should have read the details of the entire contract. CRAP. Bad advertising and I would NEVER DO BUSINESS WITH THEM EVER AGAIN.

Worse service ever. We've had to have multiple visits because apparently, they don't know how to do their job.

5 TVs hooked up. 1 died the 2nd day. Then the fun began. 8 more calls and 3 weeks later, we got a service call and a new box. NEXT day: 2 TVs go out 3-4x a day requiring reboot. 2 Days later - Friday evening/tonight as we are relaxing at 9PM: 2 TVs die AGAIN. It's now 9:49 and my husband is STILL on the phone - 49 minutes this time - being directed back and forth between 3 TVs, the "Bridge" box and a bunch of steps - he's a fully trained Cable guy. WORST Service ever. They seem to have no record of the previous calls and ask ridiculous questions seemingly unaware we've been a customer for 4 weeks and 1 day with so many problems. Life is too short to donate so many hours of it to DirecTV Customer service.

Was told by our salesman that we could get Washington DC channels even though our zip code designated us as Baltimore locals. My husband and I both work in the DC area and live on the eastern shore. We do nothing and have nothing to do with Baltimore. The salesman lied. We cannot get DC channels at all. Too late we signed a 2-year contract. The fee to cancel would be outrageous. After the 4th call, we were finally told this. The previous 3 calls were transferred to an office that wasn't open and the other 2 were just blatant hang-ups. Then he tried to get the NFL game package cancelled - oh yes, she couldn't do that. But she did try to sell us another channel package. Then the icing on the cake was when he called to cancel his father's account because he passed away and he couldn't. He was told they had to send a death certificate. We are not sending a $12.00 death certificate to cancel it. If he's dead, the bill won't get paid. They can't sue him - he's dead. And his estate is in trust so they can't sue that either. Hope they have a good time trying to collect THAT bill.

My son and his roommates are in college, play football and have limited incomes. In January 2014, they asked me to have DirectTV installed at the house they moving to. They specifically wanted DirecTV for the NFL package. When I established the service, the representative I spoke to confirmed that Direct has an NFL package that is $300, but that when football season arrived, we could get it for free the first year with a two year obligation. I agreed and while the installer was putting the box in, he confirmed that offer with my son and his two roommates. It is now August 29th and I called Direct to make sure the package would be added and also to add another television. I was told the package is available, for $300 and it would be an additional $154.00 to install another TV outlet/box.

For the past year and a half, I've been disputing my monthly charges with Directv. After 2 or 3 calls, on 2/11/13, we came to a verbal agreement that I would be paying $100 a month (including taxes) for internet, phone and TV. The bills I received were $150 a month. When I called them to ask why it wasn't $100, they insisted that a verbal agreement is not binding and what is in writing is all that matters. I told them to check the phone recordings and they told me the recordings are only kept for 3 months and are then deleted. They also said I could add HBO for $13 a month. The next bill it showed up as an additional $18 a month. They told me I would be getting all the Sabres games with my package. After I signed up with them they told me I had to pay an extra $6 a month to get all the Sabres games. I also had to request that they remove an $8 a month charge for a service they admitted they added without asking me. I reluctantly came to a settlement on this issue through the BBB at a financial loss to myself.

The wife and I spent two hours in the evening attempting to order the DirecTV service. First, you must give to DirecTV all your "highly personal data" and they must run a credit report first before you can move forward! You do no get to discuss a package or price before this process is complete and one must wonder if this is lawful? Now expect to be passed from DirecTV department to DirecTV department as each DirecTV customer service representative reviews your personal data and sell you something.

Called on Aug 7th to suspend our service. The Agent on the phone told me that they couldn't suspend it because we had already suspend the service this year. He said we can only do that once a year. So I said "ok then I will have to cancel." He said "no problem, but there is a cancellation fee of $140." I said ok...but then he said that "you have a credit for $113 so all you owe us is $27." I said "great! I'll send it as soon I get the bill." 5 days later the bill comes..$158.05. I immediately called to dispute. The agent said that there was a cancellation fee that's why there is a bill. I said "I know $140 but I had a credit of $113 so it should be $27 not $158." She said twice that it was $140 then corrected herself and said $240. Even if that was so..then the charge should have been $127 not $158. She said and I quote, "these are the charges and they are not negotiable".

Do not give them the right to take out of your bank account. My bill keeps getting higher and higher every month. I call, get a lot of run around but no help. They keep telling me they’re going to credit my account but they only credit a little of what they owe me. I'm still trying to get my money back for 3 months now. Worst customer service I ever had.

We were told that by switching to direct tv we would get our local channels and Pittsburgh pro sports. Not so. We live 6 miles from Pennsylvania border but cannot get Pittsburgh local channels, thus their pro sports. We have a West Virginia address so we get local West Virginia stations who do not carry Pittsburgh sports. We were misled!

I was able to determine that it was possible to get packages that included phone, internet and tv. However, I wasn't ready to have my credit report pulled (which in itself can negatively impact your rating) but the individual got angry that I was not willing to make a decision that minute. He became argumentative and pushy. He finally said I was wasting his time. If this is an indication of the way their representatives handle calls, I think I'll pass on Directv.

We were customers of Directv for over two yrs. When we moved, we switched providers. I contacted Directv on June 9th to let them know we were cancelling. I made note of the date, time and to whom I spoke to. I was told they did not want their equipment, but just the little card that was located inside the dvr. We never received the envelope. I was also told that we were paid up until July 11th and we were owed a credit.

Why oh why don't more people complain about all of the outages?! If it rains or storms (and I live in the Midwest so that happens often) or just because, we don't have any channels. Like today, when it's not even raining, we haven't had any lower channels (2, 5, 7, 9, or 11) for at least two hours. What on earth is going on?!

On August 8th 2014 I had a charge show up on my account from DirecTV in the amount of $749.68. I called them to find out what it was for because my monthly bill wasn't that much and it was still unpaid. After investigation the money was taken out for my sister’s bill which I was not connected too. When she initially set up her account she used my bank card for a one time authorization. The bank card she used was reported lost or stolen June 14 2014. I used my new bank card to pay my July bill but never saved it to my file. They went digging in my file and found my new bank card number and used that card without authorization to pay her bill. I looked on my account and the card that was reported is still the one saved on my file. They told me August 8th that it would take 5-10 business days to receive my refund. I called them every day.

DirecTV went out on Sunday - was told we could not get a tech out until 9/3. Very rude conversation. We said we would cancel service and was transferred to Cancellation who asked us to wait a couple days while they try to get early dates. Waited until today and then I was told the 13th. I said we will cancel service because we will not wait until the 13th for service. The Rep told me that when we got service last year and they changed our base to a Genie that it signed us up for 2 more years so we have a year before we can cancel. I said 'cancel anyway' and he said that it would be cancelled by midnight. A new Rep called and after about an hour, he said that they cannot get anyone out until the 23rd. I asked for it in writing and he said that he wasn't allowed to put that in writing. Almost 1 month before they can get us technical help.

DirecTV offered me a FREE 14-day trial. On the 13th day, I cancelled. DirecTV tried to charge me a $500 termination fee, which I refused to pay, since I cancelled within the 14-day trial period. DirecTV was sued by several States' Attorneys General over this deceptive marketing practice - promising a 'free' trial, but instead merely subscribing users to their service from day 1. Now DirecTV reported the delinquent $500 to all 3 credit bureaus. How do I prove to the credit bureaus that this is a fraudulent charge, and get it removed from my credit reports?

One month a pay on the 11th then they want another payment on the 26th. I call to ask questions about my account and end up talking to someone who doesn't speak very good English. For some reason I'm paying more than I'm suppose to be but I can't check online because for some reason the web doesn't recognize our information!! But I can't get any help from anyone!!!

DirecTV gave me a two year contract with what I thought was a two year price. This is not true. They lock you into a contract that they keep telling you - you can read for yourself, and the reason is that they can jack the price up any time after your introductory deal. The price they give you is not the price they will charge after a year. Then if you want out they charge a surcharge. If you want a company that gives you a price that is real DO NOT BUY from DirecTV. They apparently do this all the time. So... you get locked into a contract and they can jack the price to anything. They also kept adding a sports package I did not want and had to cancel all the time. They are very sneaky. Do not do business with them. No other cable company, not RCN, not Comcast or Verizon does this. I have had service from all of these companies. I will never do business with DirecTV again. I advise others to do the same.

DirecTV did not do the installation correctly. They were supposed to rectify this situation, but the installation guy called in sick 2 weeks after the original installation. I also suspended the account due to moving a few months down the road and was never notified of a movers fee until I purchased a new house and was getting ready to set up the new installation. Also, I submitted multiple e-mails and made multiple phone calls only to be told lies and that the movers fee only costs $199 vice $300. I also requested to speak to a supervisor on multiple occasions, but never received a call back. This company is terrible especially for one that prides itself on customer satisfaction.

I just had DirecTV installed in July 2014. They want to charge to have tech come out when I keep getting code 771 and have called numerous times. Been on hold for an hour each time and get nowhere. My genie is also defective. They have offered no help on what I can do to fix any of these problems. I am very upset; I am still without TV and there is no resolution. I spent hours on the phone for nothing, just for them to try to charge me 49.99 when they were suppose to credit me for services being down. I still have not got credited by them. They just want more money to fix the problem when it's their problem to fix. They should have made sure this ran properly. VERY DISAPPOINTED!!!! DIRECTV, THIS IS NOT HOW YOU MAKE LIFETIME CUSTOMERS!!!!!

A technician came to our home on August 6, 2014 to upgrade our service. He damaged our daughter's new dresser and left without telling us. I filed a claim with the damage claims department, sending clear photos of the damage as well as all of the other information as they requested. Today I received a letter from the damage claims department stating they were denying our claim because the technician said he never touched the dresser. This is a complete and utter lie as he installed the new equipment BEHIND the dresser. Twice he had it pulled out from the wall at least 2 feet into the room and we heard a loud crashing noise while he was here.

I have bought into a package deal for television and internet. A joint business venture between DirecTV and CenturyLink. It has never functioned properly with consistency and they have replaced 3 modems and 2 DVR units. I cannot watch OnDemand because the internet constantly fails to "connect" or is constantly 'buffering". It throws codes. I am told by DirectTV that the modem is at fault and am told by CenturyLink that DirecTV DVR is at fault and they keep taking my money. I just want all functions in this package to work. I was just told by Supervisor Raven of DirecTV that the service I am want to work, OnDemand is not a problem because it is "free" so, it's no problem. Raven thinks she is a slick talker by trying to talk me in circles.

DirecTV drafted money from my account without my permission. I always paid them by mail. There was a one-time authorization of twenty dollars when I started this account and that was it. They decided to draft three hundred and four dollars from my account without my permission. I called them about putting my money back in my account. They are giving me the runaround and want me to wait on them to give me my money back. It is not right for them to draft from my account without my permission.

So DirecTV has now decided to check your credit before they'll give you their promotional offers when requesting new service. We had a bogus medical bill collection on our credit report and they refused to give us their promotional offers. They wanted some ridiculous amount for each receiver and told us we weren't eligible for any promotions. Really? After we were loyal customers for 9 years and paid this company nearly $20K for service that went out during strong storms, this is how they treat us? I don't think so! I'll be a loyal Dish customer from now on! This company's corporate decision makers are comically clueless!

With the bad customer service and outages with bad weather -- I'm still trying to get July's payment back in my account. Nobody knows how to fix a simple problem. I'm closing my account after my 2-year period (Oct 9, 2014). I can hardly wait.

Unsolicited, I was offered an upgrade to my equipment when I called to cancel HBO. I was told it was absolutely free of charge and I would not have to pay more ever. I thought "That's nice" but it was BAIT AND SWITCH. Later it became $17 per month. With taxes that is an additional $240 per year. That's not free. As I questioned more, it was said that I was getting a $500 piece of equipment (receiver) and could then access HD. I said I never wanted to access HD. After two separate sales people, the best I could get was a swap of my receiver for the exact same receiver type at $3 more per month. I was put on hold numerous, numerous times and now just want to go with an entirely different service provider. Wait. I can't go to AT&T because they just purchased the mess that is DirecTV. Cox, where are you when I really need you? I lost 80 minutes (70% on hold). This cannot be an isolated situation. I will strongly recommend others to drop this lack of service.

Was it worth it to lose my new bundle order? I just spent two hours being hustled, signed up for a bundle, and quit. After being handed a load of crap about an installation time that was NOT going to happen, I was handed over to Century link for another hustle. I was then told that there is a balance due on the house I'm buying tomorrow. This house has been vacant for a year while in probate. I was told I would have to pay the bill or provides proof that I was in no way connected with the debtor. When I demanded a supervisor, the snotty young [sic] lady transferred me to a closed office. I contacted DTV and was told that there's nothing she can do, and besides, Comcast and the others were really bad. Both of these people had my credit score, which exceeds 800. I would have to prove I wasn't the deadbeat to CL. I really liked the DTV product, but immediately cancelled and called comcast. I am appalled that you felt it was better to treat me like crap and chase my business away. GREAT JOB!!!!!

First of all the picture is better in comcast and every time a storm rolls in it goes out. They promise you local Channels. The only problem is I live in wheeling wv and I want pittsburgh channels. Then they give you this runaround about zip code. Then I find out that they are not being truthful. I get channels from two different zips. They say only from my zip, they lie. Then when I call them on their bull they say, "we didn't purchase that channel you want," so they make deals with programmers. You don't deal with one company, I had to deal with three separate companies. One the people that sold it to me, then they hire another company. This company hires a private contractor and he installs the dish. So real it's more than Three. It is not worth it. Better to stay with comcast.

I was referred by a co-worker regarding Directv and their free NFL Sunday Ticket for this upcoming season. Directv's basic package that included the NFL Sunday Ticket was $34.99. This package included NFL Sunday Ticket, Free HD DVR Genie Service, and HBO, Showtime & Cinemax free for 3 months. I knew there would be additional fees to pay a month so I wasn't surprised. What I was surprised by?? $65.62 a month, almost double the advertising fee!!!

Our family has been loyal DirecTV customers for nearly 10 years. The only problem we had was that our equipment was that old also and many people told us we were paying too much for what we were getting. While at an event in our county, we had a conversation with a representative of DirecTV who was manning a DirecTV booth. He also confirmed we were paying too much and that we should upgrade our equipment. We went home, thought about it for a few days, and then called the local representatives and talked over our options. We were offered a system upgrade at no cost to install and no cost for 12 months (promotional) and a reduced cost for the current package we had (also promotional for only 12 months)... total cost per month of approximately $41. We had been paying approximately $130. Why the offer you say... because we had been long time 'loyal customers'. That made us even more 'loyal'... We pay a reduced rate for 12 months and they have us for a lifetime...

I had an issue with my DirecTV service. We tried to resolve it over the phone with the technician but were unsuccessful. A tech was sent to my house to try to solve the problem. I was never told on the phone, in print, or online that there would be a charge for the service call. Once The tech got to my house all he had to do was push a button and my service was restored. He asked if I was being charge for the service call to which I replied I hope not. I wasn't told I would be. To which he said well you shouldn't be because I didn't do anything. When I got my next bill it was $50 more than usual. I called and asked what it was and they said it was the service call. I disputed the charge and they put it into what they called escalation. I was told escalation would take three or four days. I hadn't heard anything about the charge in a few days so I called.

DirecTV customer service sucks. They try and talk over you when you’re explained something. They don't honor their word nor policy in no way, and they will not give you what they promise. They lie and tell you you’re not in contract until you say you wanna cancel - and this is where they come out with a lot of things that have been hidden. Was told our bill would be less than $100. It’s been $142 every month over the past year and better.

I've been a long standing customer of DirecTV. I decided to switch to another company for budget reasons. I called the promotion dept. And told them my bill seems to go up a couple of dollars every month. That I was switching and she offered to take 10 dollars off bill. I told her thanks anyway but the other company was much lower. 1/2 of what she offered. I specifically asked when I was paid up till. She said Aug 8th. I verified again when that date was and scheduled the switch, called and cancelled. Done right?

I'm 24. I had DirecTV installed on 8/15/14 after a prominent cable company told me it would take 2 weeks to have a technician come out. The installation was excellent. The quality of channels and things like On Demand, etc is equal to or surpassing the prominent cable company's. I was feeling really good about things until I got my first bill where I was being charged $44.99 for the Xtra package when the "Best Deal Ever" being advertised in zipcode 80017 states a rate of $39.99 for the first 12 months. See attachment. The fine print states that the Xtra package would get an instant credit of $34 a month for the first 12 months.

If you EVER use a debit card or credit card to pay your bill, don't be surprised when they bill you WITHOUT authorization if you need to cancel your contract or you are behind on payment. We had to cancel our service since we are a struggling farm family and they have a small clause in the contract that lets them take what they can from ANY card active in their system. They have an internal collections department that did not contact us AT ALL prior to this action and took 4 payments out of our checking via a debit card (3 in one day) totaling over $500.00 and wiping our account clean. Luckily, we were able to cancel the debit cards quickly before they went back in for more and hadn't had our next VA checks hit the bank. If you need to change or cancel your service, I would highly suggest anyone using DirecTV to change ALL cards first so you don't get robbed.

Stole money out of my account without any notice. Now I can't pay my mortgage.

After spending an hour and 20 minutes on the phone and speaking with 5 different people I can't believe what I am hearing! I have a DirecTV dish on my home, and I want it to be uninstalled. Since I am not a DirecTV customer I have been told 5 times that it is DirecTV's policy for me to do it myself. I have zero training in cable or dish, and they told me to do it myself. All I asked for was a tech to come out and remove if properly. Instead it's their "policy" for someone with no training to climb a roof, and mess with cables. So if I fall, or get shocked then DirecTV has no problem taking care of all medical expenses? And they'd be just peachy with a lawsuit? Wouldn't it just be easier and cheaper to send a tech out to take care of this? Instead they fought, interrupted, and continued to place me on hold instead.

I suspended my services approx 8 months. DirecTV told me when I picked up the services again I would receive the same package at previously services before suspension. They lied making looking like no promises were made. Spent good hour talking to customer service and now I want to drop direcTV. DirecTV wants to charge me for this. They broke verbal agreement.

I finally decided to switch to DirecTV after 6 months terrible experience with Xfinity TV. DirecTV has much more HD channels and it is cheaper!! I got referred from a friend account number ** and when I called DirecTV, I gave my friend's account number and we both get $10 off for each month. Feel free to use this code when ordering your new service from DirecTV. Good luck everyone!

When I first signed up with them I was told that my payments would be $90.00 a month for the first year and $120.00 a month after the year was up. Well the price jumped up to $120.00 after the first 3 months. Also I had my account set up on auto bill pay, but they did a withdrawal from my account one week earlier and it caused my bank account to be overdrawn and with that my bank charged me overdraft fees of $70.00. I started to have problems with my dvr last month so they sent someone to my house to fix the problem and replaced it with a new box. I called last week to find out why my bill jumped up to $150.00 a month, they told me my year was up at the old price and that in 2 months it would go up to $178.00. I could not believe it was going to be that high.

Anyone considering DirecTV, be warned. They package their services to offerings to be an annual engagement, i.e., 1 year agreement. Everything gives the appearance you're contracting for a year, and all the discussions I had with representatives gave that indication. However, they slip in that the "equipment" is a lease agreement for 24 months (and that's the way they publish it - 2 years would stand out too much). So, unless you've really pay attention, you'll go to cancel your service after 1 year because they jack up your subscription cost significantly, and be surprised to find that it will cost you around $200 to close out your account.

I have had DirecTV for approximately two years. The service and product have been really good until the announcement of the DirecTV/AT&T merger. Here are a few highlights: My bill increased approximately 25% two months ago. My bill increased another 35% last month. After several calls, I was contacted by "The Office Of The President?" After a week of waiting for DirecTV to listen to call recordings here are my choices: 1. A 55% bill increase from two months prior. 2. Pay $200 if you cancel DirecTV - EVEN THOUGH we can raise our prices without a CAP! 3. I pay $7.99 a month for a protection plan, which includes one device upgrade, IF YOU UPGRADE THE DEVICE, YOU HAVE TO COMMIT TO DirecTV FOR ANOTHER 2 YEARS? 4. The NFL Ticket is only free for new customers. Even though you have been with DirecTV for 2 years, with a perfect payment history, you need to pay $55.00 more, AND, if you cancel the service you need to pay DirecTV a $200.00 cancellation fee.

I moved in June. I called to have my service discontinued and returned all my equipment in the box supplied by DirecTV. Yesterday, they took almost $500.00 out of my debit account without authorization from me. I called and they said it's for July's bill and non-returned equipment. I got absolutely no help from the customer service representative who was rude and condescending. I called my bank and they said once DirecTV has your account information from paying a bill online, they can use it anytime to debit your account and there is nothing I can do except dispute the bill which can take 45 days during which time my bank account is frozen. I plan to contact the attorney general's fraud division but doubt it will do any good. Beware. I believe DirecTV is a thief.

On June 21st at 10:40 a.m., I called DirecTV to cancel my service. I was connected with a representative by the name of Nia. After reviewing my account for cancellation, Nia informed me that since I had a long standing account and had never had any past due activity on my account, I qualified for a great promotion. This promotion was as follows: 1. Upgraded to Genie with 2 mini Genies; 2. NFL Ticket Max with Red Zone at new charge for the 2014-2015 season; 3. A $100 gift card; 4. All movie channels free for 3 months; 5. A bundle package with AT&T that would consist of my current internet, upgraded U-verse phone with unlimited calling, caller i.d. and call waiting and my current DirecTV package for a total amount of $94.37 (which included tax) for the first 12 months, and would increase by $10.00 for the following 12 months; and 6. A $50 reward payment from AT&T.

We moved from ok to tx. We were told take your receiver box and remote. We had to put the installation on hold until we bought our new home. Installation couldn't be done due to no line of sight, our contract was waived. They were to send boxes, and we never received them. They charged our credit card for the amount. We put a dispute with the credit card co. Directv convinced them it was a valid charge. Now they decided there is a line of sight, but the charge has now become mover's charges, but it was put on the card over a month ago. Directv is a rip off. They do nothing for their customers. Once this contract is over I will never deal with them again. Would not recommend them to anyone.

Satellite dish was not receiving a signal for three days. Called customer service and ordered upgrade and 3 new receivers. Installation was okay. Called again to receive a credit for the 3 days without service. Got the run around from male agent who refused to let me speak with his supervisor. After 25 minutes on the phone with him, he said his supervisor had approved 1 month free Showtime to begin after a suspension of service that I needed to care for my daughter's critical knee surgery in Chicago. I was promised 1 month free Showtime to begin when I returned but nothing had been added to my program list. I called again on 8/13 and spoke with Roshene. After another lengthy argument he said there was nothing in my records and Showtime had not been approved but he could offer it for 3 months for $13.00. Again I was not transferred to his supervisor as I requested but he said Showtime would be added at no cost due to the misunderstanding by his supervisor, Back **. DirecTv is the worst provider of customer service in the industry. They do nothing to respond to the customer until the customer explodes. I would not recommend this company to my worst enemy.

I signed up for DirecTV service for a second time and I should have remembered the 1st time with all the trouble I had. Almost 2 years of service and I decided to cancel and go back to my cable TV provider because the deal was better and cost me less. When I called DirecTV to cancel, I was told I had to pay an early termination fee of $40.00 and I would be billed for it. They told me I had to return the equipment to them within short order or I would be charged for the equipment. So I cancelled my service which was a few days before my next billing cycle. They disconnected it right away. Then when the next billing was due, they charged my credit card for the monthly service (pay in advance).

I was told that Direct TV was a sister company of Verizon. I purchased a "bundle" package from Verizon but after 1 month of service, I received bills from Direct TV for approx $150.00 per month. I made numerous phone calls to both companies. Three months later, I received a bill for $621. They are impacting my credit score and I have trying to resolve this for the past 4 years.

I came home from vacation and receiver was not working. I did the reboot as requested and still no service. Called the company and was transferred to 6 different people who could not help me as being someone who prepares for a move in advance. My order had a disconnect notice so no new equipment could be sent in the meantime as I still had a week before disconnection and I wanted to watch TV. Finally after much time and talking to 6 different people from service to technical to billing, they finally figured out to reinstate my disconnect in as much as taking it off so that I could receive a new receiver.

Buyer Beware - if DirecTV calls and offers you free upgrades to their new Wireless Genie Minis in exchange for extending your contract for 24 months, it's a scam. They send older model equipment and expect you to honor the contract extension. Classic bait and switch. Called to complain and they acted like I was a criminal - offered to let me pay $99 for new equipment. Wasn't at all concerned about lying to customers. Extremely disgusted with the sales tactics. Have been a customer for years but now looking for new cable provider.

Several months ago I paid DirecTV with a check and I made an error. The dollar amt. was fine but the "cents" amt was wrong by 13 cents. I am a 74 y/o woman with a chronic illness. I called DirecTV to see why we failed to receive our "good customer" discount and I was told I was trying to flim-flam them so, they took away our discount. A check with an error is the same to them as a NSF check! I apologized and pointed out we have been customers for 4 yrs and never late with a payment. We have a very high FICO score and excellent credit. When our receiver in the kitchen burned-out, we called to order a new one. We were not permitted to "charge" this receiver to our acct. and had to give them a Visa card. We now have no charge privileges with DirecTV, but they would not tell us the reason. We received a threatening letter saying if we are ever late or fail to pay on time we have 7 days to return ALL of their equipment! We asked them what prompted this action and they refused to discuss it with us. We think they must be desperate to treat loyal customers' like trash.

I have only had DirecTV for four months and already had numerous problems. When it rains, you can't watch TV. Now my TVs have been off air for 3 days - when I called customer service, I was told it would cost me 60 dollars to fix the problem. Terrible Company!!!!

A sales rep that was at the state fair here talked us into the most expensive package in order to get a $150 gift card back. After a bit of time, we gave in. They made us push our install date 6 days before we were wanting the install but still we were willing to give them a chance. Come install date, the two men showed up in an unmarked van, no uniform (one young man's pants didn't even have a zipper, ish) and had to go back to the truck to get their identification upon our request. We called the sales rep that we had dealt with at the fair and expressed our concerns where he proceeded to blow them off and seemed to be highly annoyed with us. After we sent the young men on their way, they parked down the road from our house for 20+ minutes. The sales rep called us back once again saying that he spoke to the main boss and that the main boss would be coming to do our install at a later date. When we asked for the boss’s number, he suddenly didn't have it. (So how did you talk to him minutes before then...) All in all, very disappointed in the service we have had with them.

I will never ever deal with DTV again. I've had so many problems with their customer service, it's pathetic! And I don't know to start. But to all of the people out there who are considering subscribing to this company just be ready to curse, swear, or maybe have a nervous breakdown!! I just ended my services with them two weeks ago. Was told to expect a $37.61 refund.. Bottom line I only received $17.61 Called and asked about my $20.00. Was told that I promised not to cancel service, since I did the $20 would not be refunded.. I NEVER TOLD THEM THIS!! I made the call to cancel the service. They are all a bunch of lying thieves. They would tell me my bill was going to be one price but when I received the bill it was way higher.

Since I have been a customer with direct TV I have never been late on a bill and always paid it in full. I was informed that when I signed up with them that I would get discounts (bundled) if I got services through centurylink which I have. That I was only going to have one bill but I have been paying two. Anyway they are not trying to resolve an issue that I am having with my bill and I have to jump through loops and holes in order to get someone else to call me back regarding this issue. I am a very dissatisfied customer.

I signed up with Directv through AT&T. After it was installed and activated, I was dissatisfied with the service they offered and within 48 hours, I called to cancel my account with them. Directv informed me that I would have to pay a cancellation fee of $401.41 along with any other cost for their services. I asked them if they had an grace period for customers to cancel their account, and was advised that their only grace period was 5 hours after your account activation, and that I had no choice to pay them or they would take legal action against me. This is a rip off by Directv. I am a widow who lives on a limited income, and I need either help or assistance in challenging Directv on their cancellation fee. Is there anything I can do to get this cancellation fee dropped since I only used their service last than 48 hours... Any help, assistance or information will be deeply appreciated...

My service was interrupted, and the customer service rep was very rude and offered no assistance or advice until I could pay the bill. I have been a loyal customer since 2009 and they can't offer anything to keep me as a customer. I don't have a huge balance, I’m just a month behind. I only asked for a one-week extension. It's astonishing how I am not treated nicely when I’m suspended. But they can put on a fake smile when your account is current.

On 7/28/2014 signed up for choice, pkg told the blue dots next to station number are the ones you get. Did not get on demand, must have genie for those channels of course, added cost went online today 8/8/2014 to order and it said free but i called because the 3 boxes for the TVs were reconditioned and i didn't want another used unit, told there was a $99 charge for the genie, told him the internet said free, no help from him.

After being told I was not eligible for service, being my father owed a past due bill..and sitting on the phone for two hours and speaking with their "investigation Dept.," I finally proved my case that as a minor, I had no responsibility for his bill! On to a sales rep again to be asked the same 50 questions I had already been asked, we finally were to the point of giving my credit card information. ..oppsss it's in my husband's wallet with him at work. I’ll call right back..... I got off the phone, called back, of course answered the same 50 questions again...got to credit card information and my upfront payment WENT FROM $33 TO $107 IN 14 MINUTES! !!!!!! No way I exclaimed! "Yes ma'am, your credit check has changed..." IN 14 MINUTES??? I made no other purchases...racked up no other bills in 14 minutes! I would rather have no television than hire those thieves and liars. What!!?!?! They have absolutely no integrity.

I went online and called to place and also get info for DirecTV bundle rates. I was quoted a rate and I asked is this what my bill will be every month. I was told yes. I asked to give me some time to think about it and for them to call me back later that evening. I was told the next morning that the price I was given was only for tv but it clearly states bundle services.

Two months ago we got DirecTV. We notice right after installation, the box was used. Since then we have been calling them to come and changed it because work couple of hours and then does not work. They have not come by and yet they are taking money from my account. This company is not good. Never again. Watch out.

We were two months late with bill, I will admit to that, but I did call to tell a lady named Hazel ** that we would be paying the bill in the amount of 261.38. A couple of days later I noticed that my checking account had been accessed in the amount of 366.17. When I called, they said they had every right to do that and it was in the contract that they could do it. I filed a payment dispute with both my bank and with Directv, but in the meantime I had been writing checks and some were outstanding and all have bounced because Directv left me with 9.68. Beware of these people as they are crooks as well as being overpriced.

I'm selling my house in San Diego with a closing date of August 15th. In July, I set up a termination of my DirecTv account for the 15th to coincide with my escrow closing. We still have not chosen a house in Austin. The DirecTV rep really pushed me to transfer the account so I could just plug in when I got to Austin and I would not lose any of my recorded shows. I had to push him back because I have no address in Austin yet. He promised to send boxes for the receivers and remote, yada, yada to be mailed back to them. August 5th and still no boxes yet and DirecTv just went wacky. The error was a code 721 that I may not be subscribed to A&E TV HD channel 265 and the screen showed the steps to unplug the receiver, log on the internet and go to directv.com and re-authorize my 3 DirecTv units then unplug the units a 2nd time and they should come back on. If not, call this 800 number. When their procedure did not work, I called and spoke to a rep that I had a hard time understanding and I had to repeat things to her because she didn't get me either. She kept saying "on my behalf" a lot.

We have been having issues recently with our DirecTV working properly. It started on one receiver (changing channels when not suppose to and not changing when suppose to), so I called DirecTV at least a couple of times. They had someone come out and he changed the one receiver. Issues remained. Escalated it and sent someone else out (who worked hard, by the way). He upgraded the Dish which meant they had to update the receivers (we've had it since 2007). They told me that since I was having so many issues, I was eligible for a FREE upgrade on my receiver, but I had to agree to a two-year contract. Thinking it was only on this receiver, I agreed.

Dealing with DirecTV is like dealing with a car dealer who promises one price and delivers another. Like the car dealer, they try to wear you out on the phone saying they need to speak to their supervisor or check on something. This can take an hour or more on a single issue. This company has no respect for their customers. They lie, avoid answers to questions they don't want to answer and always come up with a price for their service that is greater than agreed to. This is a perfect business model on how not to do business. I wish I could give zero stars.

What do you do if you have a loss in a business and had to close down the store? DirecTV still bills you the termination Fee of closing this down and causing a huge issue. Horrible customer service. They don't care or even want to work with you. I will never use DirecTV again and make sure my peers and everyone knows.

I lost my job and was forced to relocate to my hometown. I called DirecTV to cancel my service and the CSR that I spoke with was incredibly rude and hounded me to transfer the service. He was terribly aggressive and even lost his temper with me when I told him I wasn't interested. I made a lot of calls that day to other service providers and each of them were gracious and made me feel good about the money that I spent with them. I am furious that I gave direct over $1800 of my money to a company that has such obvious disregard for customer service. I sent a message to their corporate office from their website and never heard from anyone.

I called in to cancel my NFL ticket and was told they would upgrade me for free and not charge me for the next year since I was "a GREAT customer." Well.. guess what?! 2 charges for $39.99 just came through. SO I called to get them taken off but they said they cannot do this until I pay this month AND my next bill? Why? Also they did not add any of my credits for this month. I believe they are trying to scam everyone on the NFL ticket thing.. DO NOT BITE! Terrible customer service! Dish here I come!

They quoted me a low cost for service. Then when I got the first bill it was much more. I recommend you record your conversation when setting up an account. This will save you in the end. They say that every conversation is recorded but when it came to replaying my conversation it magically was lost or could not be found. Protect yourself from these scam artists. Just read all the reviews, you will thank me.

I was happy with DirecTV back in the day when I lived in California.... not so much now.... I made a move to Fla and had to sign a 2 year contract for service. They had my cc #, wouldn't do it any other way. Well, I had to move on short notice, still having this contract.... They were able to suspend the contract or if not, would owe them around $500 for the duration of the contract. I moved to Texas due to a family situation and had all intentions of getting DirecTV installed.... until they started throwing all kinds of charges at me.... the new dish, the shipping of the new dish, the installation (don't believe the hype when you are put on hold for a 1/2 hour) how easy it is to move and leave the rest to them.

We have been DirecTV consumers for 14 years. We called and set up a service call because every time there is a storm in PA (not necessarily our area) we lose service. After a 4 hour window, as to when they would show up, even though we were the first stop of the day, a service truck arrives and the tech knocks on my door to tell me that he can not touch my dish because it is on the roof! Now I know not all dishes are located on the roof, but I'd be willing to guess that at least half of their consumers still have roof mounts. Why when the service call was made didn't they ask where the dish was located? I realize our house is not easy, but what are we suppose to do now!? He left, now we have a dish on the roof and no services are available to fix it. We were given the excuse that OSHA will not let them fix it because it's on a roof. Dah! Well I hope Dish Network installs on roofs or we will be going to cable. Don't these companies realize they do have competition and consumers aren't going to put up with no service? We are very disappointed with our service from DirecTV.