DIRECTV Reviews

I returned to DirecTV as my provider, which I had used some years ago but had to switch as they could never get a serious reception problem resolved. At that time they tried everything, and I was very happy with their customer service, but just couldn't deal with the bad receiption. I switched to Verizon FIOS for about 3 years, but had an issue with their website giving out incorrect pricing information that customer service refused rudely to resolve, even mocking me when I asked for a supervisor, "OK, but you're NOT getting your money back!" I wistfully recalled how great the DirecTV customer service had been. I always had felt they cared about their customers, and their reps were enpowered to do what needed to be done to make the customer happy.

Had to file a BBB complaint. I was lied to in regards to getting me a cheaper monthly bill. They ended up changing my existing plan (without my consent), and this eliminated the service to our bedroom TV and the prices did not change. We had a very unprofessional visit for installation services which never happened. The installer and his dispatcher got in a huge shouting match right in our living room. Luckily, they never upgraded our equipment. The customer service staff had no clue what was going on with our account, they just kept us on hold for hours. We have changed providers since this (had been with DIRECTV for 14 years) and they would not close my account (had no contract). I would recommend that EVERYBODY stay away from DIRECTV because since their merger with AT&T, dealing with them has been a nightmare. I did not even want to give 1 star, but they made me.

I have been on the phone and the internet chat help trying to put in a claim for the protection premier with DirecTV for over 4 hours. The staff send you from department to department and disconnect your call when they have no answers. Still haven’t put a claim in.

Since being bought out by AT&T, DirecTV has been a horrible company to deal with and product has gotten so bad. Shows on our DVR disappear all the time. Sometimes a reboot will bring them back (takes a good 5 minutes). We have to reboot several times a day to be able to see all of our recordings. We've been told the "issue" is being looked into, however, this has been going on for several months. The Genies has a several seconds long delay when using remote. We constantly have to take out the remote batteries to remove and put them back in to even get them to work.

If I could give Paula, a supervisor, and the DirecTV team a "-5" it would be too high of a score. I have spent one hour on the phone with five different reps, Edgar - the call dropped and while Edgar said he would return the call he did not! The second two agents barely spoke English, I asked for Loyalty and got Billing once and Technical support once. I then spoke with Emilio who indicated he would help waive the $100 for upgrading to wireless service. After :35 on the phone I was passed to Paula who advise "all customers want this charged and I can't do it. Besides, there is no note on your account." I have been a DirecTV customer on and off since 2002 and will NOT be renewing my service when the contract is up. Paula clearly doesn't care about customers; she was arrogant and unwilling to look for a solution; rather, she continued to repeat that all customers want the wireless upgrade waived.

We are renting an apartment & the only cable/internet provider is DirecTV. The worst service ever. Seems like a majority of the channels are “infomercials”. There is a serious lag when changing/scrolling through the channels (even with brand new batteries in the remote). The commercials come on very loud which means constantly monitoring the volume between show breaks. As for Internet? I get faster service on my cell phone as long as WiFi is turned off. They only offer 40 mbps which means you are limited to the number of devices being used at once.

I have switched from Cable to DirecTV a few months ago and have had nothing but issues. I can’t watch On Demand, I have trouble watching shows from the beginning. My bills are always incorrect. I have called literally 20 times and always get the runaround. AT&T is the same way. They make promises that I find out are never confirmed and just spoke over the phone. This has been the most painful and time absorbing switch ever. I feel like I may lose my mind over this. We were a customer for over 10 years with AT&T; and since adding this DirecTV it’s been nothing but a headache with false promises and bills that are way above and beyond that was promised. Nearly tripling in cost. They sucker you into a 2 year contract so you can’t get out of this terrible service. I feel like I’m going to have 2 years of making awful customer service phone calls and making triple payments on my bills.

Waited for two months to watch a particular NFL game and service was interrupted. Called customer service and of course I get someone from India with a fake American name who barely speaks English. Takes 45 min to constantly repeat numbers only to get them repeated back to you incorrectly. Repeatedly transferred and hung up on. Running out of options. Cable One is rude and unconcerned with customer service and DirecTV outsources jobs to incompetent people overseas to save a couple of bucks. Thinking of just having Netflix and calling it a day.

We have been with DirecTV for 5 years with very little issue. All of a sudden, last April, our bill jumped up by $60 without any notice, so I called. I was told, no problem, there are "offers" available to bring the cost back to what it was. I was told it would good for 6 months and that I should call back in October and then "offers" would roll over, which I did.

I was a DirecTV customer from December 2014 to July 2018. Days before I canceled I was told I did not have a contract with DirecTV and would not be charged a cancellation fee. However, shortly after I cancelled I got a bill for $159.00 for early termination. I wrote them letters, and they would reply I owe the money. In one response they attached a work order for March 2017 when they made a service call, because the picture kept freezing. I paid a monthly service protection fee to cover service calls. It looks like a signed a statement indicating "I authorize the installation of a DirecTV system..." That statement should not appear on a service call. It is dishonest and should be illegal. It is how DirecTV rips off customers when they terminate service with them. I don't know whether I signed that in March 2017, or whether that was my signature from the original install. I can't prove either one. Needless to say I will never use DirecTV again.

I have been a DirecTV customer for over 20 years. The company used to be a good cable provider with great customer service. In the last 2 years, their level of cable service and their customer service has plummeted. Today, my service is not working on one TV for one channel. I have spoken and chatted with 3 different CSRs who have told me a wide variety of lies. First they say it isn't their box. Funny, it is working on my other box on the other TVs in the house. Then they tell me it is my TV. Funny, but my TV works fine with an off-air antenna. Then it is the channel. Well, the channel is fine on the other TVs with DirecTV.

We had our satellite dish moved by our roofers. All of the DirecTV equipment worked prior to the physical movement of the dish. After a 50 minute phone call to schedule a technician, they arrived and got only one receiver working and said the other two were old and needed to be upgraded. After another 50 minute phone call to get service scheduled again, we are now on our third missed appointment (4-hour blocks of time) for a service technician to show up with 2 new receivers. No phone calls. After the first "no-show", we called multiple times before and during the time window of the other service calls to confirm that a technician was scheduled to arrive.

I left them due to finances... They lured me back with promises. Long story short, and 10 hours on phone in 2 weeks, they (each and every rep) lied. The next one lied more than the one before. I cancel again. They call and ask why and start telling the dude from Winston-Salem, he hangs up. Mention to them "class action suit" and they will never bother you again. It's the most insane operation I've witnessed in my 66 years. They should be required to pay back all the $$$ and time they have stolen from everyone!

I have a credit coming to me from DirecTV. They are applying it to my early termination charge. Spectrum is paying my early termination fees. I wanted my $88 credit because I need it. I talked to customer service and even read my paper to her from Spectrum that I fill out to get my early termination fees paid. She told me they are not connected to Spectrum. Duh! I explained and explained. I finally asked to talk to a supervisor. After waiting 40 minutes, I hung up.

Worst company. I sign a contract with them for 2 years, they confirm that they have the most important channel I wanted. After two months they remove the channel. Nothing I can do, because I have a contract with them. Their customer service people not helpful and even rude. If I cancel they will charge me $200.00!

I was a DirecTV customer for 15 years! AT&T took over and is making a mess regarding service. If you start having issues GOOD LUCK. I had premium protection service at the time of my issue and AT&T wanted $600 to fix a Genie box issue. The Genie box receiver was no longer compatible with the HR54 receiver so standard definition was now the default and there is no way to change it without changing both boxes. AT&T said it was better for me to cancel and the girl on the phone said it’s not DirecTV anymore. She said she gets calls all day with issues like this now and could not understand the $600 fee for an issue like this. I had zero options except pay $600 for a tech to come out and replace the defective equipment.

Horrible customer service after they have you as a customer. They charge to fix their mistakes. Left without service for 3-5 days because I am not a “new” customer. Don’t be sucked in!! Once they have you under contract they are awful.

We recently decided to cancel our DirecTV service, due to increasing costs and poor service. It is difficult, to say the least, to cancel. The website does not allow for cancellations, leaving no alternative but to call Customer Service. What a misnomer! The first person with whom I spoke gave me information which proved to be false about returning the DirecTV receiver. I waited over a week for the so-called instructions and return label to show up in the mail as I was told.

We moved into our home Sept 2018. Ordered DirecTV Satellite & Internet. Internet was unavailable the entire time we have had service. TV is a whole 'nother issue. We have had a scheduled 5 service calls, both my husband and I have had to take off work, each time the technicians have been NO CALL, NO SHOWS! On several occasions when I called back to inquire as to where and WHY the technician had not contacted me OR shown up for service call DirecTV Rep told me "Well, says here on the technicians NOTES CUSTOMER WAS NOT AT HOME.." I was home the entire time! They basically LIED and never even showed up!

If I could give them negative stars I would. This site makes you pick at least one star. BUYER BEWARE!!! DirecTV Now In San Francisco is the absolute worst. Don’t water your money! Seriously. Netflix, Amazon and iTunes have always worked with zero issues. AFTER THE FIRST TWO MONTHS OR SO, ** & absolutely horrible DirecTV ALWAYS HAD ISSUES. I needed up canceling. It takes a while, so be cognizant of that. You will need time to cancel your account. So happy I did. Not worth the money at all. I hate them.

Deactivated receiver saying another receiver could be reactivated. FALSE. Had verification that I would be also added to account since spouse was only listed. Had 3 way conversation to verify I could authorize changes. FALSE. Had an appointment set up from 8 am to noon for upgrade install. NO ONE SHOWED UP. Was told someone cancelled my upgrade appt, supervisor would call me. NO CALL. Told I could get back in line with new customers, with an appt set 11 days out. UNACCEPTABLE. Now looking to see what Dish has to offer at this point.

I MOVED ON SEPT 13 AND THEY ARE JUST MOVING MY SERVICE AND WAITED ALL DAY FOR THEM TO COME AND WRONG WORK ORDER WAS submitted by Alex **. After hours on hold and hours trying to get it resolved all you get is a person who does not speak English and lies. I waited all day today and they want me to reschedule. TV is not worth all of this hassle and you can never speak to a supervisor. I am at a loss as to what to do about TV service. There is no good option.

We have been customers for about 6 years with DirecTV. We have nothing fancy. Just two regular boxes for 2 rooms and no internet. Our set bill is SUPPOSED to be 147.00. We ALWAYS pay through the automated voice thing through the phone and ON TIME (keep in mind they always send an email of how much my bill will be). Called yesterday to pay the amount they asked for to learn my bill shot up to 319 dollars. WHAT? How is that even possible?

I was told I could get 100 mpbs internet speed and save me money if I switched from Comcast internet and cable to DirecTV and AT&T. Long story short I was lied to about the internet speed and I have a DISH sticking out of the side of my house that I didn't want placed through my siding that they will not come back to get or fix the side of my house! have gotten the run around for being told a lie to sign up for their services. I can only get 25 mpbs internet!

Warning - don’t use this company. They are a ripoff, trust me‼️ I used them for about 5 years and this last year has been the worst. They adding unknown charges on my bill with BS explanation, keep you on the phone for 30 mins or more. Customer service is like pulling teeth??? They’re like a bad marriage and I’m counting down my divorce date! Never will I ever use them again! Horrible.

I don’t understand how this company still in business with all the Horrible reviews and services they are providing to their customers, awful experience, horrible customer services. They don’t value longtime customer. DirecTV is sucks, they don’t deserve any stars, CROOKS.

DirecTV turned billing over to AT&T and it has been a nightmare ever since. Trying to set up automatic billing. Get messages that have nothing to do with our request. Finally called and could barely understand the customer rep who obviously has poor English skills. God bless her, she should try to find another job, and AT&T should hire people we can understand. Took THREE hours just to pay a bill!

I have had DirecTV for years. But they aren't the same price for two years and Dish isn't either as they in disclosures will tell you price is subject to change. I cancelled DirecTV after the last salesman a year or so promised new equipment and a low rate and I could call back and get a good rate before the year is out. I called back but if you remove auto pay even to change a debit or credit card you lose promotions. Then customer service after fifteen calls 8 machines, and 5 foreigners trying to help you come on the phone.

Don’t deliver, lie, bill you and then tell you they don’t have reference numbers or record of your call even when you were provided these by customer service. HORRIBLE SERVICE. HORRIBLE EXPERIENCE, CROOKS.

Updated on 01/09/2019: My bill went from 55 to 100 November, 2018. I called for a promotion. There was none. I asked to cancel and they sent the box to return with a note inside offering a better deal if I stay. I called and they never heard of such offer that was mailed to me. That they could give me $5 off and to CB 2nd week Jan. 2019 for a new promotion that would save me 30 per month. I am now on my third call to them, currently on hold for an hour now. This is ridiculous. I have had nothing but empty promises from DirecTV since 2011. Time to cut the cord. Do yourself a favor and save yourself the humiliation.

We got DirecTV thru Costco in August, it was on promotion at the time, seemed like a good deal. We were promised 85% free programs and movies On Demand, great picture and 4K TV programs. Well after installing the service, we realized a lot of it is not true. So I decided to cancel the service and I tried to call the number that was provided on my contract papers, it was a dead end number, so I look up online how to cancel DirecTV, I finally get to speak to an agent, and I told her that I want to end the contract and I will pay the cancellation fee as agreed. Then she told me that they not gonna send anybody out to uninstall the dish and that I have to recycle it and uninstall it myself, it honestly pissed me off.

I have had DirecTV for over 15 year and the main reason I have stuck with them. This year it has become HORRIBLE. Once a year I call to renegotiate my service. They have always gone above and beyond to keep me. This year I talked to four reps and none of them had any Customer service skills. I got so frustrated I called Dish and scheduled them to switch my service. As a final blow, DirecTV disconnected my service one day before they were supposed to. This verified that my decision was correct.

I called in to see if I can get DIRECTV service and they could match what I was paying before. I have been with DirecTV for about four years and they managed to get my price down pretty low. I asked the guy his name is Joey and he was in the Philippines if he can give me a price to where I was paying before I would get DIRECTV again as long as it is with the same exact packages and TVs. He said he would be able to do it. He managed to do it and I would get the same package I had before. Well, the technician arrive this morning and he had something totally different. It doesn’t get any more blatant than this.

Lesson: deal only with AT&T. Do not call DirecTV directly. They have serious system problems and poorly trained reps that give you the wrong information. AT&T is much better but still falls well short of competent. I've had a series of missteps the most recent being the second no-show for installation without even being contacted. If you have an alternative, take it. DirecTV should be a last resort.

I looked into DirecTV to save a little money a month on my TV service, and they were running a special at the time, so I jumped on it. BIGGEST mistake... I had it installed in June, it was running fine, I was happy. Come Sept, it started acting up, screen freezes, losing internet connection, having to reset it all the time. I call them up to help so they send a signal to my box to give it a jumpstart. That got it working again... About 3 weeks later it starts happening again, so I call AGAIN for the same problem. So again they send a signal to jumpstart it, but this time they want to send a tech over to troubleshoot my equipment.

You will be promised everything under the sun, leave happy feeling secure and BAM! The bill comes double the amount, nothing that was promised to you will reflect on the statement. When you call customer service you will be transferred and told there’s nothing they can do without store manager notes. Here’s what happened, my fiancé and I went to the ATT store to add him onto my existing ATT Wireless plan. We added him on, was told his existing plan with Verizon would be taken care of and not to worry about that bill and any amount he owed on his old android would be paid off in full by ATT using the switch program. We received the Verizon bill and it was 1,100 as we were charged for the bill and the amount remaining for the old phone, GREAT! ATT didn’t do anything about this!

After having DirecTV for 3.5 years we decided to upgrade our equipment. Since the upgrade our TV hasn’t worked and I have been calling to get new equipment mailed or get a tech to show up. I have been lied to about this new equipment and tech several times. I have taken off work for no equipment or tech to show up! During all my phone calls with customer support someone switched my service and billing address. I got a letter about it and called to say I did not authorize it. Surprise, surprise no one can switch it back.

I have never seen a more poorly run company in my life. From top to bottom they lack professionalism, knowledge and customer service. Their C.E.O. and upper management should all be fired, for the processes and procedures put in place. They are so incapable of scheduling installs and communication that it is amazing they have a customer base. Never again!!! Multiple scheduled installs that wasted my days!!!

We pay over $200 a month for Directv. They track what you watch. If they see there is a movie you like because you watch it several times, the next thing you know you have to pay for it. These are old movies, not blockbuster movies, just run of the mill movies. But once they know you like that particular movie then they want you to pay for it. As if paying over $200 a month isn't enough for this greedy company. This company sucks!!! They rip people off however they can. We are seriously thinking of dropping this company. I call and talk to people that work there, and they are zero help. They are not a company that values their longtime customer. If you are considering Directv, go elsewhere. They are not worth your hard earned money.

We've had DirecTV since February of 2006 and not once had an issue with the service, equipment or their customer service agents. Then AT&T buys them out and all things go straight to hell. The service is a joke now, especially since they sent the latest update 6 or so months ago. I called today to see if I could get a new box for our living room because the one we have is constantly freezing on us. I spent an hour and 45 minutes talking to four different people, before finally getting in touch with a supervisor. The supervisor said that I would have to pay for a new Genie 2 box, which is normally $399, but she could give me $100 off.

I called DirecTV Customer service. Took about 15 minutes to get to a real live person that cannot speak English fluently and using a false name, which if I am not mistaken is a FCC violation. Having issues with my local Fox station freezing and all she can say is go to the website. I pay my bill on time and have been with them for a very long time. I am happy I do not have a contract. I have them because of their Sports packages, but it is getting to the point where I am going back to cable.

I could write a book about this awful experience. We had a CenturyLink bundle of Directv/landline/internet. Because we only had 4 mbps internet, we needed a different vendor. Honest: over one dozen contacts (phone, chat, text, email). Each customer service person could not find our info (30 year customer). Continued to have odd, wrong email addresses - even after supposedly corrected by previous rep. We have 4 old boxes. So, did ask for new boxes. They scheduled a whole day to install - two confirmations. Never showed. We canceled two months ago. I audio taped (suggest you do the same) after the 6th call. Got a bill with a $ 270 early cancellation charge. Huh! We have been customers for nearly 30 years! No explanations. Rep would put us on hold to ask his/her supervisor. Always came back with sales/promo offer - no fix of bill. No explanation on how we - 30 year customer - could have an early cancellation charge.

Elderly father has had DIRECTV for 5 years, his remote died. Spent 31 minutes on phone trying to get replacement remote - rep said they would call back next day before 11:00 am. Did not receive call next day but did get email stating directv was disconnecting father's receiver. Spent another 21 minutes trying to find out why (disconnection order was cancelled, but directv wanted to charge for remote). Heated back and forth with directv rep whether or not directv wanted to keep my father's business or the price of a remote. Apparently they have enough customers. Will never deal with a company like this.

So, I walk into a local AT&T store and the customer service guy, who was great and very professional, said that sine I am a Veteran, I can get the “First Responders” discount which is 25%. So, I jumped on it. Then, he said I can get the DirecTV bundle as well at a great price, so I jumped on that. Now, here is where it all went to hell.

My DirecTV bill this month is $120.98. The TV package I have is $67.99. The rest is in access fees, Advanced receiver service - DVR, Advanced receiver service - HD, Whole-Home DVR service and Directv Protection Plan. $52.99 in BOGUS fees. What a RIPOFF.

Good evening; President of AT&T. I have been a customer of AT&T for many years and a DirecTV customer for about a year. I signed up for DirecTV for two years at a promised rate of 50.00 plus taxes for two years. In recent months I have come home three months in a row and had my service cut off; promptly paying them 100 to get my services turned back on. I looked at the bill today and noticed that I was charged 90.60 per month. I cannot keep affording this account paying 100 dollars per month. In some markets such as Dallas you are offering TV, Internet and Cable for as low as 99.00 per month. I need a full review of my account so that I can get these restoration fees, Minimum use fees and late fees removed so that I can get my account back to a rate that I can afford.

Very bad service. Sales rep lied about the package and pricing. Called many times to correct problem. Was met with rude and unprofessional response from their employees. Price of service went up half way thru the contract. Technical issue all the time and still ongoing. The worst ever.

Every month for the past 5 months I get a new bill for TV and Internet and it keeps going higher and higher. They disconnect my television and home internet every month for the past 5 months. They say My TV is separate from my home internet but in all actuality I got the package because I had AT&T cell phones. DirecTV is BULLYING ME AND STEALING MY MONEY!!! My son’s schooling is online so when they shut off my internet they know people like me can’t do anything but pay whatever they say because they know we need this service. I don’t know how bullying customers into higher and higher bills no one agreed to pay for is legal!!! I am currently searching for better options because I am getting the heck away from this company. Directv takes COMPLETE Advantage of their long term hard working American customers. Please do something about this highway robbery!!!

I, too, have been a loyal customer since 2000. The old DirecTV, prior to AT&T merger, provided excellent and personal customer service. Now? What a joke. Had ordered two new boxes due to freezing and pixelation. Called them to finish the install and they "accidentally" deactivated one of my boxes. Said they couldn't reactivate it over the phone? And said they'd send out a tech the following weekend with a new box. He showed up with no equipment, said he wasn't told what my problem even was. Had to make yet another appt. and stay home to wait.

They started charging us for NFL Sunday ticket. We didn't ask for it, we don't watch football. When we asked for a refund for the 3 months that we didn't realize we were being charged, they would tell us they was switching us to a supervisor, and after we set on hold for 10 to 15 minutes they would hang up on us. If I could select zero stars I would.

Billing is tied to CenturyLink bundle; worst service and billing ever from DTV. Have raised account bill 4 times on four months, statements are inaccurate and confusing. When calling DirecTV customer service they often hang up because they don't want to deal with customers, that's if you can get thru. As soon as contract is over I will NEVER use them again.

I have been a customer since 1999. On Wednesday 10/31 I turned the TV on and had no service. I unplugged all my genie boxes as well as the Swin, still no service. Then my nightmares started, I had to call DirecTV for technical support. First mistake I made I called at night, I got a person from overseas and all they do is read from a script and they don’t even listen to what you are saying. If I had a dollar for every time they said "I am sorry for your problem" I would use it to pay for all of their increases in the bill. After fighting with this moron and 1 1/2 hrs later she was sending a tech to my home in 4 days. Told her that was I needed someone the next day. Fought with her as she keep reading from her script and then asked for a supervisor in the US to speak with. Problem got even worse. He was as ignorant as she was.

I have been a DirecTV customer at least 10 years. For the last year or so, they have become unbelievably bad in terms of quality and service. If we get some rain, we have no reception; every day when I turn on my TV, the picture is frozen and I have to reboot. The genie box loses recorded programs and I have to reboot to get them back which takes forever. Speaking of forever, that’s what it takes to get through the myriad of menus to speak to a surly customer service rep who argued with me after I called with a problem and she read from a script to sell me something that had nothing to do with my problem. DirecTV had gone downhill since AT&T bought them. I’m going back to cable TV. Hopefully, it will be better.

I DON'T understand how this co stays in business with their ** service. I've spent over 3 hrs in 2 weeks and 9 hours waiting for service tech just to get equipment upgraded that's over 12 years old. They always give the same story when I call, "I'm sorry. I'll fix it" just to get the same runaround!! I pay 159 bucks a month to use old crappy equipment. No movie channels and I CALL for an equipment upgrade. The next day mail it to me but after 2 plus weeks I can't get anyone from their co to install it. JUST A PATHETIC JOKE AND I HAVE SPOKEN TO 6 SUPERVISORS AND THEY ARE ALL JOKES!! COMPANY SUCKS.

New to CA and was evaluating between Xfinity and DirecTV. Chose DirecTV because there was no installation fee. Wrong choice. On the phone for 2.5 hours trying to understand terms as well as schedule tv and internet installation as part of the bundle. It's not a bundle by the way, two credit checks, two installation guys, two websites. The customer service people have no clue what they're doing, communicate the wrong info in order to get you to be a customer and then once you're locked in, they could care less. Canceled my contract after 2.5 hours of being on the phone after realizing what a bad mistake I had made.

Ordered wireless service on for installation on WEd. between 9-noon. They show up at 1 pm with the wrong equipment, wired instead of wireless. They installed what they had and would be back Sat. between 1 and 3. I waited all day and finally called to see when they would arrive only to be told they had no order for wireless boxes to be installed. I spoke to at least 6 people, wasted 3 hours on the phone and nobody could tell me what was going on. Then they tell me they would have to reschedule and I would have to wait another week. This is the worst business experience I've ever had, bar none. Needless to say I have canceled my service with DirecTV. If this experience isn't enough to discourage anybody from DirecTV I don't know what is. They don't deserve any stars.

I signed up to switch to DirecTV from DISH for a better deal at Sam's Club (Smart Circle). The rep straight up lied about what I would be getting in my package. DirecTV said all they can do is give me a higher priced package to get what the rep told me I would get. The 4k channels apparently don't come in, the remote stops and starts working and the guide and recording process is not great. It seems to be a bait and switch scheme to me. I'm stuck now for 2 years.

I got a call from DirecTV to sell new programming but when I told him of my problems he said that my equipment is outdated and I needed newer equipment. After getting out of the hospital I called to set up an appointment for 9/6/18 12-4 pm. No one showed or called. I called at 5 pm and was told that they did not have what I needed in stock, so I set up another apt for 9/17 12-4 pm. I called to verify stock and checked to make sure that I was scheduled for that afternoon. At 4 pm I called to check and was told that the install person was finishing up and on his way. Another lie, no show, no call. I am going back to cable as I have had fewer problems and any I had I was not lied to twice, and from Pakistan no less.

I've had DTV since for about 13 yrs. Since having to upgrade to the HD receivers last year because they claimed the old receivers were outdated, I am never able to watch a show to its entirety, no matter the weather (rain shine or snow), service goes out, or it pauses. I have 4 receivers, 1 HD recorder, no premium channels, classic choice package (that I've had for 13 yrs) and pay over $200/mo... Such a Rip Off! I will be canceling my service sooner than later. They don't value longtime customers.

Clunky crappy service. On Demand is terrible and typically barely works. God forbid you have to call them and deal with anything on your bill as you get one of their overseas superstars who almost can be communicated with. I thought I hated Comcast until DirecTV came along. Would give zero stars or negative if they gave you an option.

DO NOT AUTO-RENEW, DirecTV will add charges after 6-12 months for things like movies plus, NFL Sunday ticket, etc... even when you asked to remove them. Their customer service is a joke, their reps are halfway around the world, they read scripts, outright lie, promise but never deliver on remedies. DirecTV & AT&T have the worst customer service, do not sign up with either. I will be switching to Netflix or Spectrum.

We have been having trouble with billing with our Directv service. Had the protection Plan until last September 2017 that was never canceled at any time but was removed from billing. We didn't know. Storm took out cable from box to dish. Repaired. Repair guy said we would not be charged the 99.00 fee due to mother nature. It would come off the bill. It didn't. NFL ticket was put on our bill, and was never authorized by me or anyone I know. Since no one knows my account number or password.

Since AT&T took over this has to be the worst I have ever seen. The HD receivers are junk. I have been with them for over 11 years. Spend approx 200.00 a month. Many sports packages. Want to go to Dish but don't have the sports packages I want. So as of tonight no tv. Been this way many nights all because junk Equipment. When will they fix is the question. So please beware if you go with them. Even their tech reps say it's junk not just me.

DirecTV is horrible. Service goes out during every single storm, big or small; programs recording at that time will not record. Snow storms cover the dish and there is no reception until the snow melts off the dish. Although I thought I was getting true HD reception, after converting to cable, all my TV's had 100 percent better, crisper pics. I do not believe I was receiving true HD. On Demand has to stream through your internet. If you do not have super good speed, On Demand does not work; you have to record the program and watch it later. Customer Service is awful. Good luck getting a rep from America that can actually help you. I would recommend one goes with any, any other service other than DirecTV.

I have been a longtime customer of DirecTV for almost 15 years. My promotion ended in September. I received a bill that was double what I had been paying. I called their customer service in billing to rectify and see if they had a promotions for existing loyal customers, of course they didn't. Instead, the gal I spoke with provided me incorrect information on the cost of an internet promotion they were running and said the cost will be reduced by $17 each month with a better internet, so I agreed. She also mentioned for me to call back at the end of Oct to find out any loyalty promotions for existing customers.

I am a long time DirecTV customer. Before customer service was decent but now, 2018 it is awful. I have had the satellite dish up for 20 years. I put up a new roof, they told me I couldn’t get installation back for one week, when the technician came out he said he couldn’t put it back up. I had to reschedule, another 6 days to wait. I have been a customer for 20 years, I think I have spent probably 15,000 dollars on DirecTV over that time and this is how I am treated, unbelievable, as it turns out they tell me the technicians will no longer go on the roof, due to the fact that I am surrounded by trees. I doubt a dish on the ground will work so I probably won’t get it done then either. Awful company.

The people working are not the problem, it's the way DirecTV runs their operations. I tried to cancel my account. I originally called customer service. They gave me the phone number for the retention department. Again, tried to cancel. They then said to become final, I had to talk to VIP. I spoke with them and they tried to sell me more services. I declined and asked how to cancel, he then said, "just do what the last person told you to do." I told them I had to speak with him. He said he couldn't help me. It had been 45 minutes now. I called retention back. The original person suspended my account only. DirecTV was still making me call back to cancel my account. 4 people, 3 phone calls, one hour twenty minutes, just to cancel my account. Horrible!

Ever since AT&T bought DirecTV service has been horrible. My Receiver (Main Box) has not worked properly. DTV sent me a new Receiver. When I called DTV yesterday to have DTV activate the new receiver I was on phone for 3+ hours today 1 hour. Problem still not resolved. Plus my name is BILL she kept call me Robert, even after I corrected her. I talked to 7 different people. They dropped the call 5 times. This morning they told me that the receiver they sent me was NOT in their system and they can NOT activate it. They said they would send out a technician to install another box. They wanted to charge me $49.95 for a service call. They screw up and want to charge me to solve their problem. I won't pay. Twice they said they would call me back. They never did.

I signed up for DirecTV and internet service August 2018. When installer came to hook up he did cable only and said internet will be separate. Well as of today I have been trying to get internet. They want to charge me $100 for a wireless modem with 6Mbps and one time fee of $100 installation fee. My bill would be $115 per month. Wait!!! Why should I have to pay installation fee when it should have been installed in August? When I called in August I was told that they did not have internet in my area... WHAT!! So I waited and they come with bull... They are a rip off. I don't want any parts of them at all.

DirecTV lies to its potential customers to get them to sign up for service! Beware before signing up. Their salespeople will lie to you to get you to sign up. I called because they were the only provider at the time for a new house I bought. I was told UVerse was coming to the area shortly when I bought the house. I asked the salesperson specifically if I would be able to switch the contract over without a cancellation fee. He told me that since they were both AT&T that I would not have to pay a fee. This was the only reason that I had signed up. Otherwise I would have just made do with HULU and Netflix until Uverse showed up.

I got charged an early termination fee erroneously. I had to cancel because my lease was up and I had to move and the place I moved to does not allow a dish. I was told that I would not be charged anything to cancel as a result. WRONG! Got charged a 240.00 fee for canceling because the rep put in my disconnect order wrong and used wrong coding locking my account from getting any fees removed. 2 weeks of phone calls and arguing I finally got the fee removed. Next I get harassed saying I did not return their equipment... which I did and even had a receipt to prove it. I once again got charged fees erroneously and had to argue with several people to get someone to remove them. I was basically called a liar and told that their system shows all equipment was not received so I must have not returned it.

My receiver quit working. So I called in and they wanted to give me an upgrade. Ok I'm fine with that. Scheduled a time, took off work and the tech never showed up. No call, text or email. Called into DirecTV and they rescheduled again. Once again I took off work. The tech did not show up. No call, text or email. It's been almost a month with no tv. It is ridiculous. I would not recommend going with DirecTV.

Been a DIRECTV customer for years over 10. The customer service and wait times have quadrupled since being bought by AT&T. I had an issue yesterday with my Sunday Ticket and after 40 minutes of wait time I just hung up! This has been the case the last several times I have called!

Having been a DirecTV customer on and off for the past several years, I wouldn’t say they're the worst based on my past experiences with TimeWarner, now Spectrum. However, our recent experience has been less than satisfying. We have the system with a main receiver, a modem and wireless receivers at each of our other TVs. Initially the service was great with the normal exception of weather interruptions. For the past 2 months, we have been experiencing screens freezing up, slow to respond boxes and other obvious software issues. During our initial call for technical support, we were instructed to re-set the main receiver. Unfortunately the reset didn’t solve the issue. The technician advised that if the reset didn’t work after a few days that we could call and they would send a technician out to our home.

My first appointment they never showed or called. I set up one more time cause they said they would credit my account and they never showed or called again. They tried offering me another credit. I asked to speak with a supervisor and he tried scheduling me again and giving me another credit so I said, "So you're gonna give me 2 credits?" He said, "I don’t see any other credit so I can’t give you the credit" so I said just cancel everything. I was on the phone for 2 hours talking to 3 different people and it took 45 min to cancel everything and to top it off after everything that happened they were very rude. So I would never recommend DirecTV to anyone. They are the worst TV place I have ever dealt with. DO NOT GET SERVICE THROUGH DIRECTV EVER.

I took advantage of DirecTV NOW's 1-week free trial and was satisfied enough with the allover product to enroll in a paid contract-free month of service. Nightmare time! What I selected to record to my library (cloud storage) was 90% unplayable, despite constant attempts to run them. The few recordings which did playback could not be deleted - DTN literally returned them to my library with each attempt to delete! - thus sitting on 6 precious hours of the 20 hours of allotted cloud storage. Programs I slated to record would not accept a change of mind: I could not stop the weekly recording event So, every week I saw another 3 hours of my 20 hours of cloud storage add on without any ability to actually watch those programs.

We have used DirecTV for years. Decided to do an upgrade. Well we were told that it would be a free upgrade and now they are charging us 100 dollars for each Genie that we got. Have called several times and they will not take the charges off the account. When someone says a free upgrade then it should be free. Do not get DirecTV.

This company was awful. My bill was high all the time. The movie was expensive when it was put on your bill. The equipment price every month was bad and don't get them and Century Link put together or it will be bad. That bill was even worse. Not good at all. No stars on this end for them. I went and got Netflix at least they're not over hundreds of dollars.

Since having to switch to their HD service, I have had numerous ongoing problems that 4 technicians have been unable to solve. Have replaced both boxes once. The last time they offered to charge me $100 to send out another technician and charge for any parts required to repair the service. The problems are numerous and occur 2 to 4 or more times during a 1-hour program. Picture and sound stalls. Sometimes for only a few seconds, other times for a number of minutes. Can be re-established by switching to another channel and then back again. The picture continues without sound. Usually corrects itself after a few or more seconds.

This has got to be the worst customer experience I've ever had!!! I ordered service on 10/22/2018. Since ordering I have had to call no less than 6 times for them to fix my phone #. "SIX TIMES"!!! Now I find out they put my email in wrong and am going to have to fix that. Anyway that's beside the point. Someone was to be here between nine and eleven this morning to install our services. Big shock no one showed!! I call, you cannot get a call center in the US so I have an issue understanding them and them me. They continue four more times to get info wrong. I was told, "Our techs are busy until Monday. Sorry." So I call back to cancel my service. I'm just done. #DIRECTVSUCKS

I have code 771 for a week, did the online help and diagnosis to no avail or resolve. I called the 800 number. Like many reviews got the runaround and pass over to another person or department. On 10/21 got a service appt time for 10/24 from 4p-8p and called DirecTV to get an ETA for the service tech, I was told very soon. At 7:40pm I called and again went through the transfers and supervisors only to find my appt time was on hold - the "tech" could not find my address and it was too late in the evening for any other assistance. I was give two options, one was to make another appointment for another 4 days out or was told the "local" office would call me this morning. I am not holding my breath. I live in a community only served by satellite and wish I would have gone to another company and done more research prior to DirecTV. I am an AT&T customer also.

As has been mentioned, DirecTV has major issues. Was a customer for over 20 years. They schedule tech visit updates --- text/ email confirmations & don't show up. They are told 5 times that our email address is wrong & don't fix it. They transfer you (my record is 6 times) & you have to cover all the info over and over again. The poor customer service folks can't find anything in their system - previous requests, lost info, equipment, etc. I cannot describe how really bad this company is. When we really looked (we had a bundle with CenturyLink) at our bill --- mistakes/wrong charges/increases that were in error. And, if you get a person who you can understand (very thick accents or bad phone connections or both), you have lucked out. Almost three months of calls, chat line, emails to, first upgrade, but, later to cancel. There are reasons they are, being sued (ie: Minnesota AG suit against them, etc.)

After calling DirecTV and complaining about not being able to stream NBCSN and twenty five minutes of changing cookies and cache on my devices the tech finally said the "negotiations" were in process with NBCSN and that channel would not be available for devices other than the tv. Nice of them to not provide any warning. Complaints will not do anything.

WORST COMPANY EVER... Few months before my contract expired, I called DirecTV to cancel the service, because I was not using it. I knew there was a cancellation fee, but it was less than the amount I have to pay for the remaining monthly bills. They told me that, they will voided the cancellation fee if I change from DirecTV to DirecTV NOW. If I tried their new service I wouldn't have to pay for the fee and since the new service is not under contract I can cancel it any time. I thought it was I good idea, tried the service, but still not using it, so I cancel it after two months. But after six months they send me to collection over the fee... When I called customer services they told there were no notes on my account about the change of service or the void of the fees. So in other words I'm a liar and I have to pay or pay.

This is the biggest joke in all of American "Big Business" takeovers! It is obvious that AT&T did not perform their "due diligence" in setting up their DirecTV in MANILA, P.I. These folks have NO DIRECTION. NO IDEA how to fix issues. No SUPERVISION, period!!! You call that '5000' number and you get Manila and you get a bunch of folks who haven't got a clue. You will be transferred to someone else 5-8 times and then be dropped. I have gone through this fiasco over and over for the last 2 months to no avail and all I wanted to do was to "upgrade" service to a higher tier. They continually told me that I have NOT BEEN ACTIVATED! And yet, I'm getting a Basic signal and bills. Talk about frustration... I will NEVER apply for service with this company again... EVER!

So we finally decided to get DirecTV installed in our home for us and mostly the 4 yr old and 15 yr old children in the home. I called and was told I was approved, selected our package and paid the fees. I was told it would be 6 days before a tech could come out. Day of installation arrives and 5 minutes before appointment I get a call saying the tech is sick and can't make it for another week. I reschedule send worked around schedule to be there. Guess what. They cancelled the appointment again. Scheduled it for 5 days later. Day of third appointment comes and guess what. I get a call saying they had to reschedule because they had no equipment to install in my home. I've tried calling about the fact that I've been charged for three weeks and haven't had any service. Truly disappointed in their service.

There's a special place in hell where DirectTV and AT&T should be made to have to call their own customer service line for the rest of eternity. I've made 6 phone calls in the last week and have gone in circles. My 1st call to DirectTv was to inquire about promotional discounts and was told a supervisor would call me back in 30 min. Never happened. My 2nd call was to follow-up, and was told that they could only speak to my husband whose name was on the account, even though I had previously been authorized. The 3rd call was my husband telling them to add my name on the billing. On the 4th call today, I was disconnected when being transferred to the "loyalty" dept.

I have been a loyal customer for three years with DirecTV and my plan ended two months ago. Since then I have been paying 130$ a month for their entertainment package. They offer this same package to new customers for 45$ a month. I've called several times to get a better deal and all they offer me is 5$ off. I can't believe after paying on time for 3 years they would not work with me on a better deal. Seems like all they want is for you to join then they could care less if you stick around. Dish Network offered me more channels for 59.99 for two years. I hope they treat their loyal customers better. Buyer beware.

The day of my installation of my satellite service from DirecTV my daughter was at my home... I had to work. The installation guy asked her about high speed internet. My daughter informed him, I wasn't going to give up my Dial up service and it was a waste of time asking. About a few years later I decided to try high speed internet. Called DirecTV and was told per their policy if my service/bill wasn't current, they can't provide info about an upgrade, which was a lie. I had spoken to another customer service representative who told me I would have to get my internet service through a local provide, which is Mediacom... a nightmare ever since constantly connected, but no internet, which no home phone service, also!

If I could give a no star review I would. Every month we get our bill and it keeps going up and up. They keep making excuses on to why and all of them are lies. And now our bill jump $74 dollars more because they said we agreed to change our cell phone service. We would have never signed up if we had known that. We love Verizon and have been customer for years. I could go on and on but needless to say we are cancelling our service today and I will never be a customer of DirecTV again. WORST COMPANY EVER!

DirecTV has gone directly into the toilet. Apparently there were some "upgrades" during the spring or summer and the Genie DVR is now horrible. I have whole home DVR service so that the DVR is connected to one TV, the rest of the TVs connect wirelessly for DVR service. Ever since the summer, the TV that is connected directly to the DVR can only see a small portion of what has been recorded (the TVs connected wirelessly to the DVR can still see everything). In order to get at least most of the shows back on the TV connected directly, I have to reset that box. They keep assuring me they are working on a fix but I keep running into new problems. It looks like I need to start planning to reset that box every day or two (at least until I can find a different provider - I would LOVE to switch to cable but they don't have whole home DVR).

My parents have been with DirecTV for many years now, and this is the second time I have had to contact tech support for help on their behalf for the same issues. Both times it has been like pulling teeth to get their service working. This last time I was given a date and time frame for technician to show, which was 8 days after initial phone call for help. After jumping through all the hoops of trying to fix problems remotely (which was no help at all only time consuming) and even confirming that I still needed my scheduled appointment no one showed or called.

A tech was suppose to come between 12-4 pm. I left work early just to be home for this service. 5 pm came around, nothing. We called and were told that they will get in touch with the tech, and call us back in 20 minutes. That never happened. We called again and got another story. They first tried to blame it on us saying we didn't complete a work order, but that was a lie. Then he blamed it on the job that the tech had before us. Nothing but excuse after excuse. They rescheduled it for 3 days later. A tech finally showed up, takes 1 look at our apartment and says "I can't install anything, there's a tree in the way and you won't get a good signal". At that point, I was done with them.

I started service on October 1st 2018 and they knew there was an issue with On Demand not working. It had not been working for a few weeks. It is now three weeks later and it still isn’t working. After 14 calls and 3 tech visits they finally fessed up to it being broken. I asked when it would be fixed and they said between 2 weeks and a month. So they have thousands of people working there and it takes over a month to fix a MAJOR problem with their service? Seriously? They sold me a broken service. Like buying a car and then realizing they knew it was missing the gas tank and they hooked up a one gallon can to get you going. Yes you can drive but you are severely limited. If I could give ZERO stars I would.

I had a repair scheduled ON 10/16/18 between 12 and 4 pm. I received a call from AT&T at 2 pm saying that not to worry, my appointment is still good and someone will come by 4 pm. At 3-45 pm I spoke to customer service, and I was told that my appointment was for 10/22/18 between 8 AM and 12 pm. Apparently they changed my appointment without calling me and confirming that I would be available at that time period. AT&T has the worst customer service one can imagine, yet they advertise that they have the best customer service. What a piece of crock. I have already transferred my wireless service to Verizon. Next is the internet and TV service to XFINITY when my contract expires.

I ordered a free upgrade of my equipment. When the tech arrived he wanted $136.00 before he started for a switch. I had him call his supervisor who confirmed I would need the switch and needed to pay before work started. I did. The tech installed the new boxes and set everything up. Everything worked and he started to leave then I asked him about the switch I paid for. He said, "Oh" and went outside and replaced the switch with the same one I had. He tried to take the old switch with him. I took it from him. I contacted DirecTV and they told me that I did not need a new switch and would credit my account. I did not receive the credit yet and I think both the tech and supervisor should be charged with theft even if I do get the credit. I want DirecTV to give me the names of both the tech and supervisor so I can file a police report.

My name is Susie and on October 16, 2018, in St. Louis, MO, I switched from Charter to DirecTV. The technician who did the work, Jesse, was really great. He has a wonderful demeanor and everything went very smoothly and he was very helpful. Was very happy with the process. Just want you to know you have a very valuable employee in Jesse.

This pains me to say because I worked for AT&T for 15 years. DirecTV had amazing customer service. I would rate them as an A+. Now it is the worst customer service experience imaginable since everything has been outsourced. We were on the phone for 45 minutes to simply add a basic receiver for another room - a basic request. We got transferred twice and everything we asked seemed to confuse the customer service reps we spoke with.

We have been loyal customers for several years and the service just isnt what it use to be. We have had to contact them on numerous occasions having to correct certain things that were done wrong on their end. Getting ahold of a live person is very difficult because their automated system is not easy to navigate. Their prices are way too high for the quality of customer service you get. My husband had added me to the account twice so that I could handle any problems that arise with DirecTV and every time I have to call they tell me that my husband has to call in and give permission to speak with me but he works 7 days a week 12 hours a day and does not have time to deal with their poor customer service which is why we have added myself on multiple occasions. We will be switching to Dish soon.

Service constantly disconnected from internet. Sent multiple service people who never fixed problem and even commented what a horrible company they were. After one year of service that went out when the wind blew I got a bill that almost doubled. When I called they agreed to cancel my service because of my history and assured me the auto deduct payment would not come out. IT DID! Now after 2 hours on the phone being transferred multiple times and flat out lied to they say I will get a check in the mail in 30 to 45 days. They cannot credit electronically. (only debit) Run for your life if you get approached about switching. Absolutely the worst experience I have ever had with a company in my life.

I've been a loyal customer since 2012. Customer service is not the same anymore. It use to be all about the customer and how to keep a customer. Now they don't care to keep a customer happy. After 6 yrs of service with them they want to charge me a $200 transfer fee and obligate me to get wifi plus a 2 yr commitment. This company sucks! I just canceled. I rather start fresh WITH a 2 yr commitment somewhere else.

DirecTV called & ask me to come back. They promised I would have the same service as before. I do not. This is their 4th trip out here. I also went 4 day w/o internet. They broke and didn't fix. Still not right...

My experience with this company has been a laundry list of lies and foreign customer service reps that don't know the business and take no pride in their jobs. They need to bring those jobs back to this country to the people that respect and honor the American values. Lie #1 - I was signed up with service only to learn I was charged $20 extra per month for warranty service that I never asked for. Lie #2 - I used my AMEX card to sign up but didn't want to pay my bill EVER with that account. I called to have it changed and was promised it would be removed. It wasn't. Lie #3 - I gave them a list of channels that were important to me and was assured that they were all included in my package. They weren't and when I questioned it no one had an answer.

I have had DirecTV for about 10 years. Their customer service used to be top notch. I never had issues with the system, I even referred a lot of friends to use them because I was so happy with the product. In the past year, the customer service is atrocious. They have no answers and have to look up everything. The service is ridiculously slow if it’s even working. My contract is up...time to start looking at new companies.

I decided to help my elderly mother in-law of 84 years to switch her internet and cable to TV services to AT&T Directv. Little did I know that this was going to be the worst nightmare of my life. I was on the phone for almost 4 hours with 7 different people. Each of them asked me the same questions and then put me on hold to do some research. Every phone call got dropped and the person never came back and never called me back despite me requesting the call back in the event of a disconnect. Three times, when I called back, the technician insisted to start the process from scratch rather than going back to the order number that I had been given by the first technician.

I have been a DirecTV customer since 2010, my remote broke... I have a basic package of receiver & remote. They will not replace the remote without a fee of $15. So I am paying for a service I cannot use. Once my service contract is done, never, ever, will they have me as a customer again. They tried to raise my bill after AT&T bought them out, twice... called said we have a contract, I am only paying the contract monthly price. With this new service, we have another Sears making history. I don't see AT&T in business in 5 years.

We are so DONE with the issues... We've had several technicians out here to no avail! For 6 months... Multiple problems with sound, live TV freezing (Can't watch live TV AT ALL! ), Guide too small to see and vibrating on 2 TVs, DVR deleting shows (most unviewed), EXTREMELY LOUD commercials! among others + billing issues (raising the bill) (double dipping charges) that keep occurring.

If I could give them a half of a star then I would. We recently moved from HI to GA a few days ago but scheduled our service to be suspended and transferred over a month and a half ago for today. Contacted AT&T 5 times today to confirm appointment since we were 3 hours into a four hour time frame with no sign of the service tech in sight. After the fourth phone call we decided to ask for a manager. It took a manager for them to discover the appointment in their system was in Hawaii although we have an automatic confirmation email for installation at the new address and every rep verified to spot address with us over the phone. Now they can’t come out until the following Monday; 6 days later thanks to the unapologetic AT&T and DirecTV team. If it was up to me, I would definitely get rid of your services provided. Y’all didn’t take responsibility when you know you were wrong.

I have called this company so many with issues, that their number comes up on my phone as speed dial. The bill from the start was NEVER what sales told me it would be, took months to even get it close. Finally cancelled service and in the process found out we were being charged for equipment we had return a year prior that was never credited to the account.

I never have had so many problems with this service and customer service before AT&T took them over. Ever since then it has been one thing after another. They are well aware of a software problem which affects the recorded shows on the playlist, and the ONLY way to get the full playlist back is to do a reset on the unit, and then it takes forever (or at least that's what it feels like) to get the service back.

Upgraded to the new 'more advanced' HD DVR. Have had nothing but issues. Every month I need to reset because only 50% of recorded shows will show. The DVR is so extremely slow and the programming is sorely lacking in user friendliness and smooth transition - very difficult to get back to the correct show to delete after watching. BACK no longer works to putting you into the list where it is easy to delete the show. The new interface, after months of using, is just horrible. Very clunky to move around and get the info you need on the show without clicking many times. Also very easy to get lost. This definitely needs attention. If Comcast wasn't so bad I would be there; however, I'm being pushed closer and closer to cutting the cord.

We called to sign up with DirecTV from a flyer that they sent to us. They would not stick to the prices that were on the flyer. After we thought we finally had an understanding and they had our bank information they tried to add an extra $20. My husband told them to cancel the order and they refused and hung up on us. We called back and it took us another half hour to get the order canceled. They even threatened to give us a bad credit rating. Not sure how they were going to do that? We will never use this company!

DirecTV where do I start: since AT&T has taken over the DirecTV I once knew and loved is non-existent. Billing every other month is different. $136.00 one month. Next month $156.00. My bill is never the same. I looked at my bill $10 a month for HD channels, $10 a month for movie channels and sports channels I did not order! TV constantly freezes up your list of recordings disappear and TV shows just randomly record! I mean this is constant! And then when I ask them to knock my bill down cuz I've been a loyal customer since 2004 you get ridiculed and harassed more importantly nowhere! And this is a consistent fight I have with them. They, truly don't care about their customers and the outcome is you don't get what you pay for!

I have been a Comcast/Xfinity customer for a few years and decided to go another route to save some money. So I inquired about DirecTV via AT&T. This process started mid-September which is when I initially called in. My first installation date was set for October 8th which was fine and agreed to by me. We received 4 text messages the day before the install saying everything was on schedule. So my wife decided to take a day from work and await the installers. They were due to arrive between 8 AM and 12 noon. She waited and waited and nothing... SO about 1:45 PM I called customer service to inquire what was going on. I was told there was NO record of the install because as we discovered during the call, my SS# was incorrectly added to my account. Fine, everyone makes mistakes.

I will start by saying that I am a disabled person on a tiny fixed income. I had problems from the beginning. Each bill was different yet the service stayed the same. After 3 or 4 months everything was fine. Then out of the blue my bill was $5.00 more. They said everybody got a few more local channels. Without a choice. Then bill went up $5.00 or $10.00 for insurance that I did not ask for. I found myself having to move. I took the service with me. Same state. Had to start a new 2 year contract. I find that to be not fair to the customer. A year and a half later I had to move again.

I had Dish for years and could record up to 16 programs at a time, had drop out because of weather 3 times in 5 yrs... Now 5 programs max and always pixelating. It is so slow changing channels, starting up, rewinding you name it. I switched to save money with a bundle, but it is definitely not worth the savings or aggravation!!!

I am so disappointed with DirecTV customer service. We moved recently. The move was free. I told the technician on the scheduling phone call that I would be adding 2 new TVs to our account. At no time did she mention that I would not be able to watch the TVs on different channels at the same time unless I purchased an upgraded Genie. The installers arrive & inform me of this. I agree to purchase the equipment.

I have been a customer of DirecTV for over 20 years and currently pay close to $1700 per year. I had a problem that required adjustment of the satellite dish. The charge was $100 to adjust it or add $10 per month to my bill. I explained that since it was not my dish I should not have to pay anything. Like talking to the wall. I asked if it was worth it to lose a 20+ year customer paying $1700/yr over a $100 service call. Talking to the wall. Going to Dish.

I have had ATT landline phone for 45 years. I was solicited in my ATT bill to get DIRECTV bundle for $80 a month for the package I picked. The first bill was $159 and I paid thinking it must be for two months. Then next month bill comes and it is $175, my god. So I call and after two hours of trying to understand the person talking finally gave up and went to my local ATT store. Well at the ATT store the manager was very rude. Said it was my problem that I should have came here in the first place if I wanted to change my service. Said he could NOT help me.

After AT&T acquired DIRECTV, I was solicited by phone to bundle DIRECTV services with my Internet at no additional cost, so I agreed, although I really didn't particularly need that service. Over the past couple of years, I have tried to get out of that situation since I was then billed for DIRECTV fraudulently. I have had negative experience after negative experience trying to get out of a contractual obligation and fees that I should not have incurred. I finally disconnected services, paying the early termination fee which I really didn't owe, last month, only to be billed again.

I called DirecTV to move my service from one address to another in the same city and got an appointment made. The day of the appointment it was raining so they cancelled it on me. When you called to get it rescheduled they ended up leaving my appointment on hold instead of canceling the old one and making me a new one. When I called about that they rescheduled me for today and after being up since 7:30 on my day off to make sure I was awake for the technician to come in my scheduled appointment gets canceled 30 minutes outside of the timetable because they couldn’t find my address but yet DirecTV has been hooked up here before and the first technician that came out found it just fine!!! I’m cancelling my service. Not a good way to take care of your customers at all!!!

I've had DirecTV for about five years now. Aside from it going out once in a while with bad weather, we really have had no complaints. This past week the bedroom mini genies were not working correctly. A few days later the main TV stopped working. I called DirecTv and got a somewhat normal customer service person who told me she thought I might need a new activation card. I received it a few days later with instructions to call customer service to help me through the process.

Long time DirecTV customer who will now be switching companies. DirecTV offered a equipment upgrade with my plan, scheduled an appointment between 12 and 4 pm. They couldn't provide a specific time, left work and sat at home for 5 hours waiting, finally called (overseas call center) to find out that the tech was never going to make it from his prior appointment. They didn't call, text or email... Just blew me off and then tried to just give me another 5 hour long appointment time 2 weeks later. Any contact you have with this company is an overseas call center... They try to mask it but you're clearly calling India. Used to be a good company to deal with. Now a nightmare.

I spent over an hour being transferred back and forth between "associates" when I tried to called and cancelled my DirecTV service. The last person I spoke with assured me that the bill that I received and was due on 9/27 was for service in "advance". I cancelled on 9/12. The only thing I would be due for was the $120 cancellation fee and would even be due a "credit" for service paid for and not received. I paid the $120 fee and then was told that I was due $27.39 for 7 days of service from 9/5 to 9/12. I spent ANOTHER 1 HOUR AND 17 MINS on hold and/or being transferred from one person to another INCLUDING being transferred from billing to the "Technical" help desk - EVEN though I ask WHY I was being transferred to the "Technical Help Desk" and the "Technical" help desk ask ME why I was transferred to "Technical" because they could not help me!! It's a game. I will NEVER have DirecTV again.

I was once a big fan of AT&T and DirecTV and loved my service. I moved and had to switch to Comcast since AT&T could not offer fast internet speeds. I was sad to make the switch. A few years later AT&T offered fiber which was faster internet and a TV package similar to Comcast for LESS! I canceled Comcast (no cancellation fees) and it was easy to switch. WOW what a mistake. While Comcast was improving it seemed DirecTV went to opposite direction. The user interface was laggy and unorganized for the on demand features.

They upgraded my service advertising it was 90 days free, mind you my bill is 66.00 every month. I’ve been getting billed for over 100.00 every month and been calling since September for them to fix this and they have yet to do so. I’m been on the phone for hours at a time and dealing with ignorant supervisor. They lie to me and are very unprofessional. I will never recommend DirecTV to anyone ever!!! I’ve escalated this to the BBB and if I can find corporate number or mailing address I’m send it there as well.

Our installer did not call ahead to give us notice of when he'd arrive in our four hour window but he did wait about 10 minutes for me as I was on my way home anyway. When he showed up he was very disheveled with a big rip in the back thigh area of his pants. As we were talking and throughout the 2.25 hours he was at my home he was burping loudly without excusing himself. He also took two personal phone calls, one of which lasted at least 1.5 hours and he was laughing loudly the whole time and he also complained about me to his friend (with swear words) while he was in the basement and he thought I could not hear him (he was right by a vent). At the end, after hearing all sorts of drilling I asked him to show me the wires he ran throughout my basement and he said "go down and look", not offering to show me. Worst installation experience ever from this Hartford, CT based installer.

I am so upset about the way I am being treated. SALES rep offered me 3 rooms for one price. Technician showed up with a order for 2 rooms which made me have to pay for additional tv service. He told me that my first billing date will be on October 11th... don't worry about 1st month. My first bill was due on September 29th. He told me Internet will be installed the day of cable installation. Tech does not do that. DirecTV stated I will have to call Frontier to set it up. I called a few times to have customer service management pull the transcription report. They said they will and have management reach out to me. Called again. Now they're stating that there is nothing they can do. I am so upset. I did not even receive a apology. I guess next step will probably end up being BBB. This is illegal... very disturbing.

Had a problem with my remote. The 9 no longer worked, call in for new remote, lady told me I would be able to get an equipment upgrade due to age of equipment. I asked how much. She said free, so I said okay also free movie channel for 3 months. (I asked twice) Tech came out. Installed equipment, I said I was getting equipment upgrade and he proceeded to install equipment, no mention of any charges. Got a bill for additional $231 for the month, called in. Said once I signed install was done nothing could be changed, I owe the money.

Tried to cancel my service. They kept me on the phone for two hours. Claimed that they never received a box that I returned so they transferred me three times to different departments. I was going to try the direct stream but after the way I was treated I will never use DirecTV again.

We were due for an upgrade with Directv and went for it over the summer since we didn't have a lot of shows recording and knew they would be lost in the upgrade. This should have been called a downgrade. They installed wireless which sounded great. It is terribly slow connecting. We lose our recordings even though we have over 70% free space. Lots of pauses when we turn on the TV, change channels, etc. Terrible.

I was scheduled for a specific date for install. The person never showed, but that was not the worst part, I called and they stated the person was at the house doing the install. Interesting since I live on 15 acres, long drive and nope no-one was here, must have been invisible. Contacted install, they stated, "oops, the person did not have the materials," so they rescheduled and promised a $100 credit on my first bill. Oops, no credit, no notes, no nothing. ** company that should be put out of business.

While attempting to cancel my service recently, I was informed that my cancellation date was under contract service until 2019. When discussing this with the representative, I was informed that the reason for the contract extension was that I had "upgraded" equipment. A year prior, I had some of my DirecTV equipment fail and needed to replace it. At the time, I was assured this would create no penalty for me and my contract would not be extended because defective equipment was replaced, not upgraded. After explaining this to the representative, he informed me that this was not the case and so I would have to be charged.

On 07 Oct 2018 at about 7:15 PM I was watching a DVRd program when my receiver rebooted. It was raining a little at the time with no wind and my dish is located on the roof with nothing near it. When the system came back online all of my local channels were gone, 01 through 70. All of the guide data showed, “regular schedule” I called tech support and after an hour of troubleshooting they determined a tech needed to be sent out. I had two options, a single $99 visit or a $8.95 monthly maintenance contract which could be terminated within 30 days without charge.

Can’t believe this is a real company! Only been with AT&T since May 2018. Decided to switch our tv service to Directv. While having it installed an AT&T In-home Expert showed up. Told me he could cut my Verizon bill in half. And I would get a $700 rebate. Every couple of days there was a problem with the tv or I was getting a message saying I had to pay a bill that was twice as much as what I paid with Verizon. This went on for months...really. After many hours on the phone with customer service about my rebate. Or on the phone with problems with our Directv! It has been a never ending problem. My last call with customer service I was told basically that I was a liar, and basically not going to get my rebate!

Problems almost everyday with reception. Takes forever to turn on. Very poor reception. Was never like this before. Have not had recording work since day 1. Had to call in about 5 times. One person wanted to charge 300$ for different box. Next person said free upgrade box. They contradict themselves.

My satellite dish was out of alignment due to some construction work on my roof and DirecTV service personnel refused to get on a ladder to realign the dish. They said they were not allowed to get on a ladder and suggested I get cable instead.

There has been over the years a constant interruption of broadcasts using outside interference. Noises, static, blackout of picture and other obvious interruptions of the signal by what I consider to be concentrated, orchestrated attempts to sell new receivers or to force users into purchasing service contracts. When one complains... aggressive sales pitches are usually the result. It seems that this occurs on a random basis much like an area being chosen for increased sales... once the area is saturated... they move on to another.

I have been a Directv customer since around 1992. My bill went up over $40/month this past month. I called in and was told they would give me a $10 reduction from the $40 increase. I am now going to find an better alternative to Directv. Their prices are so noncompetitive while the quality of service has declined. It is clear they don't want to be in the satellite business and certainly don't want to invest in customer service. Well, enough is enough. I am leaving after over 20 years. ATT, you have just lost one of your most loyal customers.

After much thought about giving DirecTV another try, I can honestly say we won't make that mistake again. We got the service set up just a week ago and we are so Pissed! They sent the installer out and he's made such a mess of my home. He drilled holes my walls 3-5 ft away from where he should have. He drilled a hole in the interior wall in my basement and DUH, there's concrete there. That wouldn't work, so leaves that hole and decides the best way to hook up down there is open the window and run the cable through it. SERIOUSLY? Do you realize where we live? I live in Colorado, winter is upon us soon, I cannot leave a window open, running the heat in the winter time you dumb **! You want to pay that bill for me? I think not!

DIRECTV is the worst company with the worst service. Ordered service, no one came to install. I inquired by phone, was disconnected with no callback 5 times, and transferred 7 times. And still, the issue was not resolved. No one could tell me why the order was never activated, nor could they tell me how to resolve the issue. I am serious. I canceled.

Canceled & returned equip 8/4, logged by DirecTV as return 8/10. Numerous phone calls & chats with customer service to get my $118.27 refund on acct. Always told this would be sent to me in 2 weeks. Last chat still seeking refund 9/13, was told I would receive either VISA card or check for refund within 2 weeks. I stated firmly that I did not want a VISA card, but to please send check. 3 weeks later I received a stupid VISA card from WIRECARD NORTH AMERICA as my refund!

I have had DirecTV since 2016. I called in Jan 2018 like I was told to since I was a PREFERRED CUSTOMER and was told I would be getting a lowered price for my service! My February 2018 billing did not reflect that quote or price change! I have had to call every single month since February 2018 and spent 1-3 hrs per month on the phone trying to get credits to my account to reflect what the price should be! Every month I have paid what I should pay and because the credits are not credited when they were supposed to be I have also been charged late fees of $9.25 each month, my service has been disconnected because of the credits not being placed to the account leaving a balance due and I have had several disconnection fees as well! I decided to have my service shut off (August 2018) but one day later was called by the RETENTION DEPT making me an offer to keep my service for 1 year at a price of $28.99 a month for 1 year. I accepted the offer!

My husband has been a loyal DIRECTV subscriber for almost 15 years. Throughout those 15 years the service has declined and is now to the point that it is absolutely horrible. The only reason that we have remained with them all this time is because they have the NFL football package. Anytime there is even the slightest bad weather, rain or wind the service gets disrupted. We have had many issues with the service and each time we call we get transferred multiple times to service representatives who are unable to assist. We constantly get the runaround.

This started with CenturyLink, the second worse customer service in the world. They set me up with DirecTV without my consent. Then I had a DirecTV tech go to my old address and try to set up a connection there. Again, without my consent. He called my number that CenturyLink provided without my consent. I told him the situation and that I did not want the service. He asked if I was cancelling, and I said "Yes, but I never ordered. Days later I received emails with an account number and contract for DirecTV. It said that if I did not agree, I needed to contact them right away.

Was promised a credit of 119.26 for not having service for 2 months. DirecTV box kept freezing and hanging up all the time. Not because of storms. Got to the point we were having to reboot daily on the main box. Wanted to leave but was promised a credit for 119.26 for 2 months. Tech came replaced something on the satellite. Still didn't work and still nothing applied to bill a month later. Was told that it would be the next month, promised. Now got my bill today and still not applied. Called and was told that I wouldn't be getting that credit because there was no reason I should. I told them I was promised by their rep and you aren't standing behind what the rep told your customer and was told no. I am trying to find someone to buy out this contract. After 5 years, this is how I am treated. They allow reps to make false promises just to appease at the moment.

I was a DirecTV customer for 13 years. I then needed to move to Xfinity due to the Internet package they offered. In the same week of disconnecting DirecTV, I received 3 emails each a day apart, giving me higher bills for what I owed. I then called once to pay the bill and was on the phone for 45 minutes with someone trying to sell me DirecTV plans and saying she was trying to resolve the bill. I hung up. Continued to get bills with higher total of "late fees" now. Called again and the exact thing happened. I asked for a supervisor and none were available... Interesting. Instead, she launched into the sales pitch. I hung up without paying the bill. Instead, I'm writing a complaint.

After 10 years I canceled my service. I was on the phone for over 70 minutes, disconnected 3 times and spoke to 6 different people none of which can speak proper English. (The word is ask/asked NOT ax/axed) you want to ax me a question? Go back to grammar school. During my 70 minutes on the phone with 6 different rude customer service/billing employees in regards to billing issues, nothing was resolved except that I was able to cancel service completely. I wouldn’t come back to DirecTV/AT&T if it was free!

Guy showed up was very, very rude about my dog not being locked up. Said, "I’ll just wait till you lock it up." Not, "Would you mind put HIM outside or in another room." Was very unhelpful in the installation process afterwards.

My experience with DirecTV for the last 3 months have been unbearable and absolutely horrible. Since merging with AT&T it is ridiculous!!! I have been a long time customer since 2007. Never never had any issues always have paid my account in full and on time. My bill was increased for what reason puzzles me and since August I have been calling and can’t get any answers. I’ve been promised that the matter would be taken care and a agent would call me back. Neither has happened!!! And to top it off, last night (October 3, 2018) my service was interrupted in the middle of watching a show. The message came on the screen to reset my dvr and it would be fine. Well of course it didn’t work. So I call and spoke to Josh, explained what was going on. He gave me the run around for 2 hrs. Then he tells me that there was a movers installation on my account that I called in to have done. I have been living in the same residence for over 20 years!!!