DIRECTV Reviews

I went to DirecTV because there was a two year price freeze. I'm assuming once my two years are up AT&T will jack me around like they did when I had Uverse.

There are so many channels but most are paid advertising. There are not many channels available overnight. The cost of DirecTV is way too much as well.

Good when weather is clear but if there is heavy rain/snow you are in for no television. Basically told to wait out the storm or go to the roof and clean the dish.

After I finally got the service installed things have been good. I like it when they offer free movie channels for a weekend. They do it often also. Seems like a little snow or storm knocks out the service but I haven't had it out for longer than a couple of hours. Anyhoo, I like the service. I think they could lower the cost though.

DirecTV has great service until your contract is up. Not giving customers a good reason to stay. High pressure on getting you back. Wish they would have giving me those deals when I was still with them.

We like DirecTV so much better than Dish or TW cable, we had both providers, we live in country. Only DirecTV gave us a clear picture on our T.V. and we have been satisfied for several years. Thank you DirecTV.

We received a wireless equipment upgrade and the equipment did not work. It was difficult to change channels, turn the television off, and the equipment would lock up and you would have to reboot the equipment. The service technician told us that the problem we called him in to fix is a known problem at DirecTV and there is no fix available for the problem.

Their customer service is awful. Every time you call you find a different answers and rude reps. Please avoid getting a contract with them. They never want to end it. It's a nightmare.

Not happy with DirecTV. Unfortunately it has gotten out of hand pricewise. There are many channels you pay for which are useless. We can't bundle service because there aren't any services available. At one point tried to get alarm system through them & that was a massive fail! Why can't we choose the channels we want? That makes the most sense. Since AT&T has merged it's just awful! BTW... we can't get AT&T here. Not available.

They don't do what they say they will. I had my service turn off Jan. 2018. Have call them 6 times about getting their equipment back to them. Still no help!

I've had Directv for 8 yrs. now and never had any problems. I live in the country in the middle of the woods and we get great service. I would recommend DirecTV.

DirecTV can get a little expensive. On my fixed income I can only afford basic. I use their extended service once when I had a TV go out and after somewhat of a 'HASSLE'; they replace it with a new TV.

Have had numerous replay interruptions, recording stopped, loss of sound, signal stopped. A serviceman was sent out after numerous complaints and confessed that the company was working on the issue.

Had no signal any time it rained very hard or was windy. Box took about 7 minutes to reset and would do so randomly. Not pleasant to deal with during live sports broadcasts.

I am extremely pleased with the cable services. Not to mention the customer services at DirecTV. Customer care has addressed and resolved any and all concerns, problems and/or complaints I’ve experienced thus far.

I was looking for an alternative to cable and decided to try DirecTV Streaming. It was an ok deal since I had ATT cell phones. The problem was it didn't carry all the local channels like CBS, NBC or Fox and since you can't talk to a live person at DirecTV Streaming you can't ever get answers from them. If you try the chat option with them it takes forever to get an answer. Not having people you can talk to on the phone is really a pain in the ** when you have a problem. I wouldn't recommend DirecTV Streaming just because of that.

I have been with DirecTV for going on 2 years. I was okay with them in the beginning. In April 2018 I noticed that my screen was very different. The font size is so small. It so hard to read. I called customer service and they explained that will complete a complaint form. In addition I am now noticing that when I record a complete series show the entire series gets deleted after the air date. Which means that I would have to watch all of the series on the air date. This means that I miss all the episodes within the series. This is so frustrating. They need to get this issue resolved.

My experience with DirecTV has been an ongoing nightmare. I had been a customer for approximately 10 years. In January of 2018 my services were interrupted due to non-payment which I totally understand. I then paid the ENTIRE past due amount (which is necessary to have services restored). I paid my entire bill again in February and then filed Chapter 13 bankruptcy in which DirecTV had 2b included. In March my services were interrupted AGAIN & when I called to ask why, I was told there was a balance of over $400 from January which was impossible. I then stated to them that I filed Chapter 13 & that my services shouldn't have been cut off & that they may as well cancel my account because I wasn't going to pay that.

I’ve been a customer for 15 plus years. Their prices have been on the rise for years. Last season went to buy the NFL ticket, they raised the price again. Asked if I could get a deal like they were offering new customers and was denied, I asked if I canceled and resigned if I would get it and they also said no. Then 3 months ago I called to try and change my service. The agent was having computer problems and asked if they could call me back. I said sure. Never called me back. I called a few days later to try again and was on hold for 15 minutes before I hung up. Called right back to cancel and I thought as a customer for 15 years they might fight for my business but that was not the case. Now I have to drive 40 miles to drop off their satellite, boxes and equipment, just another example of their great service... Got Comcast for cheaper. The customer service was great and my internet speed is ten times faster!!! DON'T USE DIRECTV.

Approx. 1 year ago, I signed up with AT&T/DirecTV for tv and internet services. I signed up because of a promotion offering $55 off for 24 months for customers who bundled. Immediately after the internet was installed, I began having issues with no service. A technician responded approx. 5 times but was unable to resolve the issue due to my home being "too far from the box". We tried lowering the speeds but still no luck. I called to cancel both services but remained a customer after AT&T/DirecTV offered to honor the promotion if I kept the TV service. I was assured and reassured that canceling the internet service would have no effect on the promotion since it was no fault of my own. Fast forward 1 year to current time - I recently received a bill for nearly double what I had been paying. I contacted them to find out why.

They stole my money. Refused to give it back. Bundled me with an internet provider that could not deliver service. Then tried to screw me with cancelation fees for service they admitted they could not deliver, total **.

This winter has brought several nor'easters with heavy wet snow. We've lost signal, briefly, maybe twice for a few minutes but that's it. Our controller has a built-in DVR so we have the ability to watch pre-recorded programs if the signal is out. This is not possible with other services that store programs in the cloud. We are very happy with DirecTV!

Customer service is very good. But way too many channels. I'd like ala-carte where I can pick what I want for a lower price. Also, the signal pixelates or freezes more than I would like.

DirecTV continues its scandalous refusal to make MLB LA DODGERS telecasts available to the fans of this team!!! We are and have been appalled. My poor mom was such a fan and watched these games since forever yet for her last three years she could not. I condemn DirecTV for this.

This is the worst satellite company I have ever had in my life. They are liars and cost too much. This company should be shut down. I can't wait till my contract is over in January 2019. I will go back to DISH, my original satellite company that I had been with for 9 and a half years and only ever had a problem with one time and got fixed right away. They never lied to me not once and were always helpful.

Collections on DirecTV was terrible. We was actually threatened by one of the guys that work there. Couldn't believe it in hand after you get all the threats and leave in the boxes on top of our porch then when I come in and act like our house is his house I just we will try to give him the equipment at the door. Now he has to come in and take them. Will lose everything and try to bill me a 100 dollar for a 2.00 power cord and threatened my credit.

Our past cable providers were a nightmare. Since switching to Directv we have had very few problems. In fact once the initial set up bugs were ironed out, we never had another problem. The support staff was very nice and easy to work with, if they hadn't been we would have been looking elsewhere.

DirecTV costs too much! If each channel was priced we could make choices and not have too many useless channels, in each package they force us to choose. I would also like to have people with English as their first language to speak to at customer service.

I had DTV for many years (10+) and they were wonderful, prior to their acquisition by AT&T. After the acquisition service slid downhill as fast as the prices climbed. The cost went from $90 per month to $160. Every change to the service resulted in a new contract period, outages became common, calls to customer service took hours and were pointless. In other words, the typical AT&T experience.

The bill has doubled in 8 years and we lost lots programs. For the money we do not get local news. Terrible customer service. Way too many infomercials. Very, very, very expensive.

The company removes a channel or 2 every month. Every month the bill increases anywhere from a few cents to a few dollars. I have been a customer for over 5 years and I can't even get a deal to add the bundle. My bill for basic is up to 225 dollars a month or should I say WAS.

Rude customer service and get connected to outside company. Threaten me about my service. Been a customer since 2002 and pay $203.00 a month. Refused to me to speak to a supervisor. Then hung up on me. I like the quality of the channels and good reception. But the rest s--ks.

This is a good company except if the weather is bad. Absolutely terrible For reception then nothing if the weather is bad. Also not really great if there is wind.

Satellite box in my house has an extended delay when attempting to change channel after watching another channel for a while. Wind and rain both take out all channels until storm subsided.

I have constant problems with billing at DirecTV, the amount tends to vary. Seems as though I'm always on the phone with them. The choice of channels is horrible for the price. Yes, I could pay more (which I won't) for what I consider a bunch of garbage. I'd like to have the selection of what I want to watch not what "package" has "some" of what I want.

A lot of good things to say about DirecTV, but I have two complaints: 1. Inclement weather usually disrupts my service. Heavy rain or even light snow will disrupt my service. Too much, too often. 2. I tried to upgrade my service to HD-DVR. Guy on the phone talked me out of it. Why?

I like them but you have to call occasionally to deal with them about the price. They also call to let you know about 90 day specials for certain channels which you can only cancel by calling a special number - more time consuming.

We switch cable Cox to DirecTV because of their promo and after a month we are surprised our bill was huge. DirecTV makes advertisements very good but if you will hookup you're in big trouble. I wish that there is a law to all fake ads just to get customer because this big company make a lot of money stealing customer money. You live paycheck to paycheck and you just decided to get their promo because you want relax but you will be more pressured.

I feel they should have paid me to have this. Mostly all channels selling something. Very very poor programming. Will never ever recommend or go back. A sucker deal for AT&T. Makes me think less of them when I do love their cell service but alas have discontinued this as well. Get same service cheaper elsewhere.

DirecTV is one of the few options I have regarding selecting a cable provider. I selected this provider because of cost. During hurricane and other storms the satellite seems reliable as only a few times did I lose cable during storms. However the issue I have is that one day my cable would not turn on and instructions were given on the screen on how to reboot the cable box. Following the instructions, my cable would not turn on and instructed to call customer service. I did such action and was told after a rep could not reboot my cable remotely that they would need to send a technician and that I need to upgrade the cable box/equipment. This was an extra charge. The technician was not professional by leaving an unused wire attached to my wall and a wire lying across my living room floor.

Have had DirecTV for many years with 100% satisfaction. Since ATT has taken over I've had nothing but problems. Sound goes off without warning. Push a command button and it will take several minutes for it to respond. Reception falters. The new menu adds many more steps to get to what you want and is difficult to read and follow. Never thought I would say this but if things don't change I will be going back to ground cable.

Customer service is a joke! Nooo one speaks proper English, you get the complete runaround from every single agent. When you ask to escalate the issue and speak to a supervisor you somehow get disconnected... hmmm??? I've been waiting 2 weeks going on 3 just to get my services installed. Been given dates of supposed installment dates, even taken days off work to assure someone is here to be told, "Oh no. Sorry we had to reschedule you." I discontinued services with them a few years back for billing issues (every single month my bill was drastically different). When questioned, again got the complete runaround. Their solution to this every time... (pay the amount of and your account will be credited). My husband wanted to give them another shot and well here we are. Sitting in the living room with our two kids with no services... great job DirecTV/AT&T, you guys rock! Nooot!

If you're planning to get a DIRECTV please read this. In the last 10 years, I was "blessed" to get this company TV service, twice. Why, because there are no too many services available where I live. The first time they sent two technicians that made such a mess out of my house that I have to complain to the company. Then comes the service. Pray dear God the weather is nice because the first thunder comes, there goes your TV and we get them here.

They screwed my last bill up and refuse to correct it. They claim that I owe 4 times more than I do. They wouldn't close my account until I paid, but could not pay it without a final bill.

I signed up with DirecTV & was to receive a $300.00 gift card & a $15.00 discount per month because I am a AT&T user! I was to get combined billing, I'm still waiting for these to happen... I AWAIT!!!

I started with a monthly bill about 68-70, every month for the past 3 years. It's higher and higher, now it's 198.00. I'm disable and my husband is a disable vet. It's going up too much.

I use the basic package of channels that came with my Verizon service (TV, computer & landline phone). I have been very satisfied with the selection of stations. It includes AMC, Animal Planet and the Discovery Channels, Nat Geo, Comedy Central, Paramount, TNC and a few other stations in addition to the basic local stations that I use most of the time. It does not include the premium stations like HBO, STARZ, etc. But, I watch waaay too much TV, as it is. I don't miss the premium stations. I opted to get a recorder with my setup, so I record most of the shows and zap the commercials. I love that. Only down sides to the service... occasional lapse in service/lost signal during a storm. Also, the whole package is waaay too expensive.

DIRECTV is the worst cable I have ever had. Pictures not clear... repeats prevalent... not many NEW. Additional costs to bills not authorized. I pray all check and BEWARE.

Since AT&T took over DTV the service is not great. The cost for basic is between $80-$90 a month. Also, if you get everything is between $250-$300 a month and that it is expensive. Especially for elderly persons on a limited budget.

Too much money for the same channels. Too much for HD services and too much for additional receivers. When I called to drop down service they would not offer a discount rate for customer longevity.

We never had any problems with the reception through countless storms; however we did have a large problem with DirecTV removing their dishes from our roof (it was necessary to have the roof repaired). We contacted their Customer Service numerous times with no result.

I stayed with them close to 5 yrs & my equipment was outdated. In order to receive newer equipment, I was told I'd have to sign another 2 yr agreement or I could just keep what I have.

The first thing that bothers us is just about every time it rains or snows the satellite goes out. The second thing is the price. The first year they could find us a deal so our bill was $70 a month but after that they can't find anymore deals so now we are stuck with a $100 a month bill! We are looking for and will find an alternative.

DirecTV customer service is horrible. They claim they have no one to help you on the weekends. They are rude, will put you on hold forever or hang up on you instead of resolving the issue. They will transfer you a million times to areas that don't understand what you are saying nor can you understand them. The overseas employees they use are in a room with so many people you cannot hear them. They claim they have noted your account yet when you call back no one knows anything.

Since 1995, We have been a DirecTV customer, beginning with our new RCA satellite, hence we did not have a DirecTV satellite. There have been missteps over all these years, but we accepted their excuses. During this time, and my employment with a very large hotel, I was able to recommend them to a very wide audience (not for their rebate)... Several years DirecTV required a monthly charge to ensure me of speaking with a human and response if a service call to our house was needed... The stations I watched remained the same as well as most programs.

In November 2016 I moved. I had been with Dish Network for 18 years but switched to Directv because of a 2 year offer. It was supposed to be 50.00 per month for 2 years if you switch providers. I already had AT&T for phone and internet so now I could bundle all Directv, home phone and internet, all on one bill. That so far has been ok although the 50.00 per month I was promised turned into 65.00 with all taxes and etc. Now I received notice AT&T will no longer bill DirecTV along with phone and internet. Directv is breaking away and will start being billed separately soon to come. I would imagine when my two year promo period is up Directv will try to ** me in fees. I will probably be switching again. I'm thinking about going to a good digital antenna. Most tv I watch is local stations and I hate paying for tv. I will be looking soon for an alternative to satellite tv.

I've had a problem with DIRECTV for a couple of months. Every so many months they give promotions, you have to call them & tell them you want it taken off. If not they will charge you $29.99 for something they put on free. With that being said I called to let them know because I was late (on fix income). Spoke with a manager (Cindy) & she said, "Sure. I can help up." As the conversation went on She said, "Hold on," came back on phone & said, "I changed my mind." I told her, "OUT of all my years (66) I never heard anything like that." I told her it was either Cable or my Asthma medicine. I chose my medicine. She hung up in my face.

Cost way too high and not a good selection of channels you watch without having to pick an expensive package. Able to purchase individual channels would be better.

DirecTV before taken over by AT&T was an amazing company with amazing support, now being a AT&T company support is just as bad as AT&T wireless. I never minded calling DirecTV as oppose to other companies, now I dread it, in the end DirecTV is a once great company gone bad due to AT&T.

Been a subscriber for 25 yrs to DirecTV and really want give it up but can’t find a competitor that will enable me to skip advertisers with a DVR. DirecTV's quality is not bad when it comes to picture etc. but offers for long term subscribers is dismal at best and they never have anything new to offer us long term subscribers.

There were increases on a regular basis with no improvement in service or product. You spend more time on hold than time talking to a rep. We don’t watch many channels/TV but had to pay for them to be able to get HD on the few channels we do watch. We “cut the cord” a year ago and it has been great. We bought an antennae for the major networks and local channels (less than $70) and we bought an over-the-air DVR for recording shows we want from the major networks (less than $250) and now pay about $7 per month for special services. We saved enough by dropping DTV that we covered the cost In less than 4 months and we now save almost $100 per month without DTV and we have programming that fits our needs better than anything DTV offers.

Very slow and they took off channels which we had before with U-verse but wanted us to pay more. The phone support (offshore) is useless, time consuming waste of time and besides being ever so painful.

They have poor advertising content. Too x rated on some stations!!! Not for children. Advertising sex toys. I have complained twice about it but they still won't take them off, so I canceled DirecTV in less than a month and they had the nerve to charge me several hundred dollars to cancel their satellite system. I also had a lot of trouble canceling their system. They would not take their antenna system off my house after I canceled their service. I finally went to Amazon Prime and Netflix and a lot of free channels through ROKU. I am now paying $30.00 a month including DOZENS of FREE channels. So to DirecTV and all the satellite and cable channels I say STICK IT!!!

Cost is very high and the same shows over and over. Need to cut some channel and get better. Time move like on Acorn and other TV sites. Need a better way to connect.

I will always tell friends, family, coworkers to never subscribe to DIRECTV. I signed up for a 12 month contract 1 year ago. I contacted them to state I would be canceling their services after the contract was finished. They told me I had another year. They falsified the contract. I did not consent to this. They were also very rude and the female was yelling at me. I feel she was very intimidating and insulting. She said they never do 12 month contracts. I informed her I had one the year prior to this. She raised her voice and yelled at me again. Very unprofessional.

I have been an AT&T customer for many years. I did break away for a few short periods to try other Television and computer packages but always returned to the best. AT&T U-verse. I was always happy with it until I was called to switch to DirecTV. It was practically a threat that if I didn't switch, I would be paying a very high price to keep U-verse. Being that I am a senior citizen and on a fixed income I had no choice to change to DirecTV. I disliked it but could live with it for the two year contract and then I would change. Two nights ago DirecTV would not load on my TV and all of a sudden I was directed to a change button and walla, the print became smaller, lighter in color and I could not see it clearly even when I put my glasses on.

I switched from ATT U-verse (that I was happy with) to DirecTV when DirecTV had a promo package of $35/mo with a $300 rebate card. They put me in a non-promo contract, so I'm charged $50/mo and get no rebate card. They sent me an e-mail confirming the wrong plan, but I didn't bother to review it because it was AT&T, right? I'd done business with them for YEARS. I got screwed (for 24 mos in a contract I can't cancel) because I was naive.

I wish I had read the reviews before signing up with DirecTV and AT&T bundle. We have many of the same complaints as others. They will promise anything to get you to sign up and then you have to fight with them over everything when you get the bill. I spent over an hour with them again today and asked to speak to a supervisor who is always unavailable so I told them I would wait, and I did for almost an hour. A man named Bob finally came on the line and told me he needed to look at the account information and would call me back in about 5 minutes. It has now been over 2 hours and no return call. Same thing happened the last time. I was promised a callback. THERE IS NO CUSTOMER SERVICE - THEY ABSOLUTELY DO NOT CARE!!!

I used Comcast, Dish and AT&T DirecTV. Direct was the best. Lowest cost, WiFi, tape up to 5 channels, and great customer service. AT&T has the best for the Web and phone.

They cost way too much. I just left them last week for that reason. I went with a local provider for $46 a month less plus all the movie channels. I did not have any movie channels before.

Every month the cost is going up by small amounts without authorization. Would change today if there was another good provider. A lot of channels would never use but paying for them now. Was given a 2 year price protection but it keeps going up, will not call on problem as no one speaks enough English to carry on a conversation.

My friend has Directv and she loves it and we watch all the time all kinds of different channel like HBO, Showtime, Cinemax, Starz, basic channel and they are clear.

Content is above average but price is too high. Nevertheless, customer service is reliable and helpful and the service techs I have had experience with are professional, knowledgeable and always willing to show you what's going on and some simple DIY tips for next time.

They installed the dish on my storage shed and drilled holes through the roof using lag bolts too long, told me I had to encase the cable in a pvc pipe and bury it myself, dig a trench 2ft deep 70 feet long to my house. Now my shed leaks, and I went back to cable because every time a cloud went over I lost reception.

We have had DirecTV for a long time. They called in Jan. to offer us a good package, we accepted only to find out later that we couldn't get it because we already had it. We were never told this over the phone! They have called us so many times since then that I'm going to the BBB! This is false advertising and harassment! The customer service is HORRIBLE, no one speaks English!

Directv cares more about attracting new customers than people like who have been with them for more than 15 years. They nickel and dime you with a lot of ridiculous fees. We don’t watch most of the stations but still have to pay for them. I get tired of their apologies.

Cost too much, too much sales on channels, no tv to watch, gotta pay for any old movie. No channels that are worth watching. All is junk infomercials. It just is a huge ripoff.

DIRECTV provides a great service, but they are deceptive with contracts, when an installer says, "No contract required with this..." and you find out that you are locked in to a two year contract and they won’t budge. And they get away with it. It isn’t right.

DirecTV is way too expensive and instead of offering great deals to new customers, they should offer these deals to customers who have been with them for years.

One of the worst experience of my life. Damaged my house several times and now send me to collection agency after refunding me several hundred dollars. Unreal.

Price jump after one year is more than it should be. Too many filler channels with little to none programming and when it rains we lose connections. It would be much better if they offered a better way of choosing channels.

DTV, gives all kinds of incentives to only come back and double charge you. And you must read your bill every month. Hidden charges pop up. From time to time.

Reception is terrible when weather is bad. Movie choice is bad. Expensive too! Customer support wait time too long as well. I want to switch but husband refuses.

DirecTV was a good Business until greedy AT&T bought them out. DirecTV lied to me. Promised a $100 prepaid Visa card to switch to them and after I switched they didn't honor their promise. It's advertisement.

I find the customer service and installation reps amazing. But the one thing that bothers me is the cost. The channel selection is dreadful too.

DirecTV works fine most of the time, but when you start a program over from the start it will sometimes all of a sudden jump forward to the current position, it gets a little annoying if you are watching something interesting.

My bill kept going up with me getting less. Each time a representative promised an offer that would lower my monthly rate, it was a lie. That person was only selling me another product that I did not want. Their introductory offers should be eliminated. Of course customers can opt out after the period ends, but somehow there is always a problem making that happen because of some type of disqualifier.

I had DirecTV via AT&T a few months ago. I was very unhappy with the product. The sales rep was deceptive. We were charged for a ridiculous cancellation fee of over $400 dollars. The sales rep had promised us that we had a week to cancel with no penalty. Well after that shock I had it. Took nearly a month and a half for us to finally send back the DirecTV box and remote because the service was never canceled following my original phone call. So we had to play phone tag until a return box was sent. I think it took me four phone calls to finally have the cancellation confirmed. Now we are stuck with the DirecTV dish. All in all I was unhappy with the service. The channel selection wasn't very good. The entertainment package seemed to be 50 infomercial channels and three channels I would watch.

After 17 years with DirecTV with bad reception, always changing their incentives and having to call every 2 years to get my bills reduced with more incentives and listening to their crap, I decided to cancel. I don't watch that much TV anyway and living in the country I was getting bad reception no matter what. I even got new boxes last year. My son set me up with a better deal plus using the old antenna in the attic I have finally got my TV my way without all those extra channels that I never watched anyway.

The list of things that have gone wrong are too numerous to list suffice it to say that after 15 telephone hours and multiple visits. I still am paying for a TV that I can't watch. AT&T obviously has hired the 3 stooges management team to run this business, I have an appointment with Spectrum, and when I agree to the package I want with them I am putting the DirecTV equipment on the sidewalk. Pick it up or don't I don't care. Worst company I have ever worked with.

The new format DirecTV has made is horrible! The print sucks and every time I look at the record list or guide I have to reset it to alphabetical order. I don’t like anything about the changes DirecTV has made and I just got off the phone with them. My husband can’t see the print and doesn’t like anything about it either. As soon as my husband and I have watched our important recordings, we’re switching to a different TV service, like Dish. I’m so glad my contract was up last August. DirecTV has made terrible changes.

We NEVER received the $250 Gift Card that we were told we received for signing up! Customer Service just says "I don't see anything about it on your account" when in the beginning (a couple months in) a representative said "Yes, it will be sent out to you in 14-30 days". It has been almost 2 years, NO GIFT CARD! Nice SCAM you got going!

Resolutions DirecTV April 26,2018. I cancelled DirecTV on 12-26-2017 @11:30 a.m. I originally was told that I would only pay $57.00 a month for two years, by their field representative. He said that if I had Exede internet and the direct television package was all I needed. One year later, the price started going up; I contacted DirecTV and asked why this occurred that stated that I needed two AT&T contracts for that package. I explained what I was told and that I could not afford these increases, and to check my contract. I was told they could not find a contract and that after my explanation that the early termination fee would be waived..

If there were a way to give 0 stars, I would have done so. Who is DirecTV's target market? Who did their brilliant program designers poll to evaluate the new "improved" programming? Now, in addition to having to pay ridiculous amounts for our DirecTV service, we can't even read the tiny print on the screen, and have to calculate every click of the remote to figure out where we are, and what to do next to get where we want to be. The giant pop-ups are disconcerting, distracting and disruptive. I am enraged that we, the customers, seem to be the last ones considered when "improvements" are deemed necessary. At least give us the option of retaining the old programming for those of us who struggle with vision impairment and/or cognitive limitations. Don't force us into corners!

DirecTV has no knowledge of customer service. The people on the phone are nice enough but have no power to help you and so they transfer you. I was transferred 8 times and still did not receive help. I will never do business with them and would highly recommend no one else does either.

We have been customers with DirecTV for over 12 years. When we turned the television on today, we found that the Guide format had been changed. The dull gray color of the Guide was bad but the size of the fonts was so small we couldn't read it unless you get right up close to the screen. Being visually impaired is bad but when you cannot adjust the font size to compensate it's unbearable. We called DirecTV and were told that it was not DirecTV that was doing this. They had went in with AT&T and this was one of the changes. There was no workaround to get the fonts larger.

Directv added HBO to my account without my ordering it. When I could finally get thru to someone they removed and gave a full credit. However they then charged me a $10 disconnect fee. I refused to pay so the started adding late fees. Getting thru to them is a major problem with confusing auto answering service, long waits and dropped calls. When I finally talk to someone to have these charges removed they say they are legit and refuse to remove. I have been a customer for 13 years and have old equipment with no updates except newer receivers when old ones failed.

Absolute WORST customer service, I would NEVER recommend this company to anyone. It took 25 minutes to get through to the most UNPROFESSIONAL customer service rep to only not be helpful and continue to repeat herself that I just need to go online to figure out my issue but then hung up. Her lack of skill level is a direct reflection on poor management and training. No wonder people just stay with Spectrum/Time Warner.

Directv is the worst service. When you want to stay home specially when the weather is bad the service doesn’t work at all. All day. I figured it was the weather well just to find out that same thing happens during a beautiful sunny day. Worst ever. Not worth a penny.

DirecTV chained my zip code over to receive local channels yesterday. This morning they did not work and so I contacted DirecTV tech support. After going through 15 minutes of automated bull and then phone support in the Philippines, I got switched to the tech department here in the states... I went through 46 minutes of this techs screen readout repairs and no local channels... The tech said she will refer this to some other department and they will be in touch... That was about 10 am and by 4 pm I called tech support back and went through all that crap autovoice and the Philippine operator and finally back to a tech. Again I got a woman that went through the same bull that I had been through trying to get A tech out to find a signal and that took almost 2 hours the day previously so I went through the annoying questions and was told dont know what it can be and need to speak to Winegard about the problems.

First they offered a $200 Prepaid Visa card a few times, then upped it to $300. I accepted the offer since I was having issues with my Cox cable quality. The guy said $200 card when I called in, I corrected him, and he said I'd first get a $200 then another $100 a short time later. I waited 90 days for the $100. Nothing. This morning I spend 127 minutes with 6 agents, being transferred, cut off and all the while trying to upsell me over and over. Finally a guy in Loyalty said I wasn't "qualified" for $300. I read the email to him after he told me "Qualifications" would be on the email. Nope. He said that was it, the $300 offer wasn't going to be honored and I was stuck in a 2 year contract. Their customer service is horrible. Liars. Scammers. I hate being lied to! It's not so much the money as it is the fact that I've been cheated! Their attitude is, "So what? You have a contract".

On 04-07-2018 I ordered service for my residence, since then we have had problems getting installation due to The original vendor through Wal-Mart was not equipped with the right equipment to do the install. We needed a tripod installed to complete installation for our 2 TVs. I had to put a downpayment of $100.00 for service. Then we had problems with the technicians not keeping the appointments to do the install. Then we were told their HSP dept would have to schedule appt through HSP DirecTV Corporate office.

First let me say that the customer service is the worst in the world. They speak broken English, lie over and over again, and repeat things like parrots. I was offered via phone to receive the Xtra Package for 3 months @ $78.99. I also received a letter confirming that. I looked at my bill and it is $89.30. I called. They tried to tell me that I had to pay for changing my programming. THIS IS A PROMOTION not mentioned in any conversation. It's like talking to someone in the Twilight Zone. YOU CAN'T WIN. IT'S OUTRIGHT FRAUD. Someone has to put an end to this.They are ALL the PHILIPPINES and could not care less about YOU.

Started my account with a 2-year locked in price. After one year notified me price would double almost. Called and they told me it was locked in at the lower price for one remaining year. After 2 weeks got notice of increase and called again. This time I was notified that if I did not take up more AT&T products that price would jump. Then charge me $240 to cancel contract. Very bad business practice lying to customers about cost.

After a year of paying $40/mo for the lowest package, they repeatedly upped it to $90 without notice. Each time they upped the price, I called and they would lower it back down claiming they were giving me a special promo. On the THIRD raise, they wouldn't drop it down. I decided to cancel service because of this. They told me they would "send me a Genie Recovery Kit", which they even sent a fake confirmation of shipping email to me (tracking number **). Assuming it would be in the mail in the next week or so, I waited. After 2 weeks I called them again to ask where it was - lo and behold "if you are within 10 miles of a UPS store, you have to drop it off yourself". Oh and guess what, if it takes longer than 20 days since cancellation to ship it to them, I get charged a monster late fee. This isn't just bad customer service, this is fraud.

I went to the AT&T store to upgrade my phone on Jan. 3, 2018 at the McFarland Blvd. store in Tuscaloosa, AL. I was told that I would get a gift card ($200) which I received, and I was also told I would get a free phone with the one I purchased. I would have to switch to DirecTV also. Having had DirecTV in 2014, I had been very dissatisfied with their service. I told the AT&T rep. about my previous experience with DTV and did not want to repeat the experience. He assured me that since AT&T had acquired DTV, they had made numerous changes and all the problems I had with DTV before had been resolved. I regret that I didn’t get that in writing! The DTV service is actually worse than it was in 2014. It is in no way near as good as U-verse which I left for this promotion.

We have had many months of Service Disruption and agonizingly slow menu response. Technicians that came did nothing more than reboot the system and confirm that the service is poor. Customer service offer price reductions and credits but don't offer a solution to the Service Disruption and agonizingly slow menu response. New software version and menu has. It fixed the underlying issue of Service Disruption and agonizingly slow menu response. AT&T pushed us to their DirecTV service and won't allow us return to their U-verse service that we had previously. DON'T GET TALKED INTO DIRECTV.

I'm still upset and disappointed in those companies that take advantage of their costumer like hanging up on you, block your call plus you have had before in your credit history with them and they read it to you that you have made bigger billing mistake for more money than you always have in the past. Paid for it on the third of each month and it is an SS card that is directly pulled and they wait to the 23 try to pull the Bill. By then I have thought that I had extra money for what I want to get this account has always been turned back on and I hate how they treat me like hanging up, talking stuff to me and I have already submitted to them. Look at the history of the account. I have been discontinued many times and they turn the cable back on with a promise to pay full bill in full. Not a payment but the full bill like I have done in the past. Those company’s staff they have in billing will treat you like a dog that they have a power kick.

So I called to get set up with cable over a month ago. I spoke with a woman and explained that I wanted the $60 bundled package that I had seen advertised since I have AT&T internet. She said I would get that bundled deal. I also told her that I wanted a basic cable package. I didn't need the DVR. She said ok...I even repeated everything just to make sure we were on the same page. The tech comes out to set everything up and I couldn't be home so I had someone let him in. He sets up an HD DVR (not what I ordered) and left the old satellite dish laying in the backyard. Really unprofessional.

I have had nothing but lies and trouble from DirecTV. Their representatives told me things that weren't true each time we called them. Changed our payment on me without informing me. When calling to talk to someone on the phone they're nice and all but apparently they are only working as a phone service because everything they told me was wrong. I will never tell any of my friends to use them as their TV provider. They can't be trusted.

Direct TV is nothing but full of broken promises. You sign up for a specific deal and yet they continue to change the monthly amounts coming from your bank. I canceled due to this even after several phone calls asking why the amount keeps changing. They charged me $250 for canceling adding it to my credit report. Don't waste your money on these people. Either go with PlayStation TV or Sling TV.

I couldn't log into my DirecTV account. Called Directv customer service. Spoke to someone I could hardly understand and explained the problem. He asked which browser I use. I replied "Edge". He asked if I could use Explorer or Firefox. I said, "No, I have Edge on my computer. Why did I need Explorer or Firefox?" He said so it would be compatible. I explained that Edge was compatible until yesterday. He asked if I could download the app on mobile device. I said, "No". I asked where he's located because his accent was very strong (Also I wasn't confident he was going to be able to fix the problem since he didn't seem familiar with Edge). He said because of security he couldn't tell me where he was located. I said, "That's BS".

DirecTV recently "updated" their menu format which they claim will provide better menu selection and viewing. Better for who? Never received a survey asking for my opinion. The new format has smaller font size making it difficult to read channel menus, program information, and anything else you view via menu options. I do not need to see program information for every channel I am scrolling through. If I was interested, I would select "info" to read more. This is why they had to reduce font size, to make room for useless information ALL THE TIME.

TV guide - 1st off let me state that our cable bill is the most expensive out of all our monthly bills and we don’t have anything fancy or extra! They recently updated their screen format and made everything half the size of what it already was! I am not that old nor do I wear or need glasses but now within normal tv watching distance I can no longer read anything on the screen, as if it wasn’t small enough before!! I hate your new update/format and have had DIRECTV for pretty much my whole life but am now seriously considering changing to another provider even if it is just as small. At least I won’t be paying an arm & a leg for it!!

If they offer you bonus and gift cards, forget it. I sign up for DirecTV on this promotion to get a 200 dollars gift card. After 2 months of service, I never got it. When I called to complain about, no one could help me. I was on the phone for 2 hours, they transfer me from and to AT&T and DIRECTV 6 times, after all, I was exhausted and they said they can't help me because is been past more than 120 days. So this is just a trap and lies to get money from new customers. Nothing else.

Terrible Customer Service. All our phone calls to their 800 number ended up in China, India, South America Or ANY other Country Except in USA where we live. Last August we were offered a bundle that included U-verse Internet (AT&T), DIRECTV and cellular service. We provided a credit card so they could bill monthly for this bundle. Month after month we have been getting DIRECTV and U-verse Internet invoices with past due amounts. Trying to solve this problem we called the 800 number, and after spending more than an hour on the phone talking to this suppose to be Customer Service we requested to talk to a Manager. She put our call on hold and after few seconds she disconnected our call.

My bill was around 81$ a month. First they called and solicited us for free channels for 3 months but they charged us for them immediately so they lied and weren't free. Called them but never got our money back. After we complained they started taking out more money than we owed from our acct. Started out little more first month then more 2nd month then even more 3rd month. Unfortunately we didn't catch it till 3rd month and when we complained never got a real answer on why and never got our money back so we cancelled service. Told them why which was obvious and sent back equipment. Never got final bill but instead got a bill for $841.00!!! What??!!

I just got off the phone with Directv. My 75 year old step father signed up for their service at 50 a month, in September. In January, I was notified that he had not paid the bill, so while in NJ, I immediately sent the 50.01 that the website said that he owed. His service was shut off. After he received his SS check, I paid this company 211.68 to reinstate his service and bring his bill current. I specifically made sure that he was on a 50 a month plan as he cannot afford anything else. I made another payment of 50 in March and another payment in April of 60. Today, I received an email stating that his bill is behind by 286.00. I received another email stating that they spoke with him and he has agreed to pay this bill by the 1st of May.

I was offered service for $76 for 2 yrs guaranteed because I am a AT&T customer. After one year they raised my bill to $145 which I can’t afford. I cancelled the service and they are charging me $240 For early cancellation.

They do not listen to you. Everything is outsourced to different countries, customer service, manufacturing, tech support, etc... They give you what they want to have, they do not give you exactly what you want. They are overpriced, you are not getting what you pay for. You do not get all the channels you selected and are just trying to make you upgrade to any additional package to get the channels you were originally promised. The boxes and remotes do not communicate properly. The "universal" remotes do not openly sync you with televisions as promised. If they credit you, random charges show up to balance it out. They do not speak English as a primary to assist you, there are usually more errors from contacting them than you originally tried to get fixed. The list grows every day, save your money and read a book.

Called DIRECTV for loss of satellite. There was rain and snowfall, so I looked at my satellite dish and saw that there was not enough snow on the dish to cause the satellite to be lost. I called tech support. But, before you get a live voice, you have to do ALL THE WORK YOURSELF to restore any outages. Well, I always hear the rep say, "Oh I see you have our PROTECTION PLAN" BUT YOUR PLAN DOESN'T COVER techs to go out to tend to your problem. When I signed up for the plan I was given ALL THE BEAUTY of the benefits of what the plan offers. I've grown TIRED of hearing what the plan doesn't cover that I decided to cancel the protection plan.

As noted by other customers AT&T/DirecTV will regularly bill more than quoted, make changes to my account not authorized, double bill me, and then make me spend endless hours on the phone or in chats trying to get billing errors corrected. Oddly they do NOT have a contact address either by US mail or email that you can send documentation or preserve a written record of what the billing issues and promised credits and adjustments are. They love to keep you on the phone for hours "researching" your issue while you wait, "discussing" the billing mistakes with their supervisor, and finally acting very apologetic for the error and promising to correct it with an "adjustment" on the NEXT billing cycle, which does not happen, so you end up calling again to get run thru the same rat maze.

I'm constantly having to call to fix my bill or because DirecTV doesn't work properly and it's been months that my TV programs don't work properly and the newest excuse is other customers are experiencing the same problem and they can't say when it will be fixed but when the bill is due they want money. I'm sick of this crappy service. Wish I could cancel.

I'm a disabled single mom. I was promised to save a lot of money if I switched from Comcast to Directv. Once my bill fell behind it was impossible to catch up. Every month for over a year was over 120. My bill was supposed to be 57 a month. There were 3 different occasions where I'd pay my bill and 2 weeks later they would suspend my service once again. I have no other bills in my 36 years on earth where a company would do that. It was infuriating. The last time, I paid over 300 dollars and 2 weeks later, whatcha know suspended again. Ridiculous.

I had two DirecTV accounts. One for my RV, one for my home. When I returned home, I requested them to transfer my RV receiver to my home. After an installer visit and TWELVE phone calls, no one can figure out how to do this, since one of my accounts is on the “old” DirecTV system and the other one is on the “new” AT&T system. No one has been provided with enough training to know what to do. Unbelievable for a billion dollar company! It has to be embarrassing to be an AT&T employee during this transition. I am frustrated beyond belief and am cancelling my service.

I decided to cancel because every time it rains I have had no TV service and picture constantly froze. The feature on remote to rewind to beginning of show does not work. Anyway I decided to cancel service due to poor TV reception and switch back to Spectrum cable so I called to cancel and I couldn’t believe how rude customer care rep was. He acted very angry on the phone even after explaining why I decided to cancel.

Really bad customer service. It's always transfer & transfer & transfer & hang ups when I call. It seems like they are not well trained??? (Hopefully we switch soon.) It's frustrating when you keep calling and same thing goes on and on and can't get help.

DirecTV has to be hands down worst cable provider out there. First off the price is ridiculous. Just about $100 a month for basic cable. Second if you ever have a question or a issue and call the representatives are extremely rude, disrespectful just about every time you call. I had a question about my bill, had called, was speaking to the woman and explaining everything to her. Her attitude was disgusting. She was speaking to me like I'm stupid. Then in the middle of the call she hangs up on me and THEN all the sudden my cable goes out. She turned my cable off on me.

I NEVER write bad reviews but in this case, I have made an exception. I called CS to see if they could match Charter's pricing, they said no and so we made the switch. A week after, they still haven't sent the box to return equipment in and make a better deal than Charter (really?). It was too good to refuse so we took it and they told us to KEEP THE EQUIPMENT for re-hookup. We did. We had a late hookup due to family emergency. Rep came, took 4 hours to get job done, called because it wouldn't work and they said they had sent us to COLLECTIONS because they didn't get equipment back! Rep explained it was not our fault and they said still couldn't do it.

Bundle (TV, internet and landline) - Never worked, worst service ever. They will try to retain you as long as they can trying to fix the service remotely and it does not work. AT&T, I used to respect your company, but after this, sorry but you are the worst.

We signed up for DirecTV at a home now nearly 2 years ago. We had long had AT&T internet and were told that if we added DirecTV we could get both services for close to the price we were paying for 1. The installer did not show up until after dark and was in a great hurry to get everything done. The result was the satellite was not placed properly and we were unable to get many of the stations we wanted. I was told that there was a $99 service charge for them to come out and look at it. I questioned this since it hadn't worked from the beginning. They said not to worry. It would be waived. We found out the satellite was never placed properly and when our bill came they did charge us the $99 which we refused to pay. They also started our contract over because the repairman replaced the receiver.

I signed up for DirecTV because of the fantastic offer, which, by the way, included two $100 gift cards that I never received. I do not like telephones and rarely use them. DirecTV only pretends to have email. When you click the email button, it opens your email provider and waits for you to enter the send-to email address. I received a free DVR with my subscription. In addition, I am supposed to be getting all of these free movies on demand, but I have clicked on a dozen movies, and they have always been pay-per-view. That doesn't really matter because when I do find a movie to stream, I am told that my internet is too slow. I find that interesting since I have a DVR that they provided me free. I don't understand why they don't just say. "Please wait, because of a slow internet, your movie will start in about five minutes."

Service tech no showed on their appointment. I wasted all morning waiting for them to show up. They called five minutes before the end of the schedule time for no reason like it so they can show up. They don’t care about the customer's time.

The reason for this review is to let consumers know the bad experience I had even before signing a contract. "BUYER BEWARE" Do your homework about this company before entering into a contract. What I discovered is that AT&T and DirecTV is a scam. What the representative in the AT&T store tells you is a lie. I had an installation date set for next week. After I've done my research on DirecTV, I decided to cancel my appointment. I called customer service to cancel my appointment. The agent did not want to cancel. Instead he forwarded my call to another department. After waiting a while, I was directed to an agent who was supposed to follow up with the appointment cancellation. The second agent had no idea what I was talking about and gave me another number to call 800 531-5000, 24/7 customer service. I called this morning at 8am. The message said to call during normal business hours.

We were a DirecTV customer for nearly 9 years. We were moving so we called to notify them and we gave them our new address. Never heard anything from them and 4 months later I received a bill from debt collection still with our old address. Interesting how this didn't happen with any other service and we notified them. I called them and they were incredibly rude. Never using them again.

Watch Out, DirecTV and AT&T bundles are a scam. I got a bundle through DirecTV and got their 4K box. However the 4K box has issues where you have to reset the main box and the 4K box every 2 to 3 days. So it is a bad service that they know about but don't tell you when you sign up. A technician came by and showed me that it was a known issues. So when I called to cancel and go to Spectrum they are saying that I have to pay for 2 years since it was in my contract. Do not trust these people as they are just after your money and threaten me that if I don't pay they will send the bill to collection. Very bad service and so dishonest.

I have had DirecTV since December of 2017. The first month's bill was correct. Every month since, I have been overcharged. I was supposed to receive a $42 discount for connecting my AT&T and DirecTV bills. I combined the bills and the discount disappeared for "non-compliance". I called the first month I noticed this change and she assured me that it was totally a mistake and wouldn't happen again. Now, I call every single month, and every single month I get a representative that thinks I'm trying to get out of paying for my bill and just keeps saying "Would you like to make a payment?".

This is what I was told by this person on chat... Yes, let me get this straight! "Technically, our Customer Loyalty is the only personnel who can apply the new bundle offer for your DIRECTV and internet. I just need to provide the number to you and I will notate all of the details we had on chat to be reviewed by them." This was what the gentleman told me in the chat so I called DirecTV. After been on the phone all day... I got nothing out of it... except we have to pay way more than what we used to... They no longer give you a $35 credit promotion anymore even if you are a customer loyalty for almost 5 years... Now our bill went way up. I'm still going to check into something that is better than this on DirecTV. We are a very dissatisfied Customer Loyalty... Oh he did said, "We will email you when it's available."

I got DirecTV to have a bill around $40 and 3 months free HBO in March 2018. It's now mid-April 2018 and my bill is $220 because there were added shows other than HBO. I called customer service and they said, "Sorry for the mishap. We dropped that bill to $150." I asked why do I have to pay at all and they replied with because I continued to watch the shows for a month, which I actually thought it was free for me. Careful what's on your bill.

I’d been with AT&T for 11 years. Went in for a new phone last year, was offered $35/mo. cable TV from DirecTV because, guess what! They merged. I thought that was a good thing, right? Nooo! The horror just began... First off, the cable guy had problems connecting mine to the network so he said, “Hey! How about we connect it to your wifi instead? You just have to pay $100 extra for it?” I went along because I just want it done & over with.

I was conned by DirecTV. Great rates! Yep, for the first year and then anytime you finally got so exasperated and called in. Why doesn't DirecTV take care of their current customers the same way they take care of their new customers? I was a long time customer. Called in every year to get a discount once my rates went off the charts. Last week my DirecTV went out, code 775, the customer service rep got it working but said he put notes in the system and if it happened again I would get credit for it. It wasn't working on and off for the next week. I called again and told them I wanted the credit for the week and then wanted to cancel also. I was told I could get the credit, but not if I canceled? What? I didn't have service, why should I pay for it?

Cancelled promotional rate - bait & switch par excellence. Common story, unfortunately. Offered a 12-month $35-off promotion at sign up, abruptly canceled after 4th month. After months of complaints and temporary adjustments, DirecTV ultimately refused to honor our contract and offered no recourse. "Too bad, so sad" was their parting response. Hate to break it to you, but these folks know exactly what they are doing. This is DirecTV corporate policy. Very sad.

I was hesitant to sign up for DirecTV 8 months ago when I moved to a rural area but for tv service it was all that was available. Have had to call them every month about my bill bc it has NEVER been the amount on the contract! On hold for 45-60 min each time. Representative asks my name, I voice my complaints and then they put me on hold again, twice, then I'm transferred to a recorded message from ATT telling me how much I need to pay to restore my service, which is of course not what I signed up for.

I went in AT&T to get a new phone. I came out with that and TV service. However, I was lied to about so many things. For instance, the price, the channels, the price going up, whether I was scheduled for installation, etc. I had my 10 month old with me so I expected the sales rep to be honest. I said specifically: “I don’t have time to read the contract so can you please verbal all the material terms to me.” I thought he did this, apparently he didn’t. Then it took 4 times for an installation to occur because they kept no-showing. Anyone who has waited for hours for a person to come install cable even one is well aware of my pain. The list goes on but in general, all of the rest of the instances stem from sudden changes in pricing or service of which I was unaware when I signed up.

When it snows, I used to think how pretty. Now all I can think about is my DirecTV reception cashing. When it would rain. I would think of, "I'm glad the grass got mowed." Now all I think is, "Am I gonna lose my TV reception"? When it is windy, well if the wind blows too hard, I lose reception. There is actually a ** Lives Matter channel and a "Gay U.S.A." channel on DirecTV, right alongside the save the planet from global warming channels called "LINK" and FSTV" Free Speech TV, which is exactly the opposite of free speech. I can't read the channel guide because it has soft white letters on a light blurry blue background. I called to cancel and some guy named Devon lowered me to $25.00 per month. Does this mean that for the last two years they have been stealing $40.00 per month from me by charging $65? Please don't use DirecTV. I learned my lesson the hard way.

I recently purchased DirecTV. I moved from New York to Florida. The reason why I went with DirecTV was because I was told I'd be able to get the Yes Network. That to me was very important since I am a die-hard Yankee fan. I've been on the phone numerous times with them trying to figure out why I can't watch the Yes Network and each and every single time I'm told I need to purchase another package. I've been misled from the very beginning. I made sure to tell the sales rep that I needed to have the Yes Network in that was the only reason why I was going with DirecTV. I could have gone with Spectrum who I had for one year already in Florida and have had no issues with.

I have had AT&T for 30 years. I have always had great service so when they were paired with DirecTV thought that would be good. THE NIGHTMARE BEGAN!!! I have two homes that I wanted DirecTV. I was promised on each HBO for life and each $200 and $300 Visa card. Well I had to spend at least 5 hours on different days to get the cards. On one of my houses only got two $100 Visa card after much, much calling instead of the $300. Then if that wasn't bad enough I did not have HBO on either home. This began the most incredible runaround that anyone could imagine.

We had DIRECTV for a long 3 yrs. We moved and went with DIRECTV. Very bad do nothing but fight with them, we get know we’re with them, sit on phone forever can’t understand them at all, they don’t speak English. So they’re not #1. We tired of the fighting so we’re going back to Dish. They are #1 to us. So Dish here we come. We’ll be so happy!!! SO DIRECTV WE RATE YOU A BIG OOOOO.

When I switched from Comcast to DirecTV I honestly believed financially I'd be better off. After hearing them now that I know was a sales pitch full of lies and deception to get me to switch. Everything I asked about she was all on top of it. Certain channels, "oh yes, they were certainly in the package", particular due date I requested, "oh yes, by all means", the price 55.00 for my two year contract, "oh yes certainly." Failing to mention that the channels I preferred were on another tier. Failing to mention my due date could not be changed to beginning of month, as I asked about several times to confirm, always answering "of course, yes." And somehow my bill suddenly jumped up to 70.00 and today I barely find out this 55.00 package was only if I signed up for another service lie internet or home phone through AT&T.

I have never experienced worse customer service than I have with DirecTV. It is astounding. We moved from Indiana to South Carolina. We agreed to move our DirecTV service. They were supposed to cancel our internet in February because they do not provide service to our new area. Here are the issues we have had: Failed to cancel internet - trying to charge us for 2 months for a service they don't even provide in our area. Failed to show up to install DirecTV. Spent 6 hours on the phone with DirecTV - worst customer service ever - no one has any authority to make decisions. If you ask for a manager they will transfer you to one, but that person won't help either and they will fail to give you to anyone at a higher level.

I just found out that DirecTV signal disappears in a rainstorm after I was assured this problem had been fixed. Even their customer support team verified that the signal could be lost in a rainstorm. The technician that did the installation assured me that DirecTV had made some great improvements since I last tried them. This was a bold faced lie!

The techs are great, but getting to one is a nightmare. You have to work through a voice response system that can't seem to understand you half the time, and forget it if you have background noise. The system forces you to keep trying for a long time before sending you to a person. Chat works great if it isn't busy. If it is busy you have to watch for the button to change from busy to chat. If you miss it, someone else gets ahead of you. Although, they promised me a 2 year discount, but now the bill says 1 year discount. Guess I'll have to fight the system to try and get that corrected too.

Just recently signup with DirecTV. “Had it 2 years ago” and cancelled when rates went up. Got a promo for 300.00 Visa card and also another 200.00 Visa card for coming back. Seem like a good offer with discounted choice package, etc. Well 2 weeks in and already dealing with their unethical practices. Only received my 200.00 card. Spent 2 hours talking to multiple people at DirecTV and all supervisor can say is they apologize I was lied to but don’t show my other reward card for 300.00. Gave them agent's name and still won’t do anything. I will continue to let everyone know they do not honor what they offer.

Why is DirecTV’s associates NOT in the know?? It’s like everyone is trained by different companies. There is NO way I should call for a simple phone number change and it never be done. I have given them the updated number every time I call for the last year and it’s NEVER on file! They don’t do notations so no one is ever going to remember why you call. There is always issues and phones being disconnected. They add things to your account without your permission. They don’t ever know the promotions. They can not give details on your bill but they always try to transfer you just to get you off the phone.

I have been trying to fight over a bill via chat and phone. I was charged pretty much 3 months or more of service and even filed a dispute and escalated which is what they call it for 2 payments that did not post! I did this via phone and gave her all the info and account numbers etc. I call to check... “something didn’t go right. We have to do this again”! Weeks later! Then I get the runaround yet again person transfer to person! They act rude and just tell me to please wait on the department about the escalation... weeks later nothing yet again. This company is a rip off and customer service stinks!!! Try Dish Network!

I just got off the phone with a direct marketing representative for DIRECTV. When I said I wasn't interested, he was rude. When I told him he had been rude, he called me stupid and hung up. I am disappointed that I cannot give them zero stars.

When I left Comcast I was hoping to get better service with DirecTV, but soon found out they were merging with AT&T. I wasn't too worried but now that it's complete, I have no access to watching TV from the app on our phone. I have been having issues signing into our account which was recently fixed just to find out today it isn't working again. Although they have completely merged we are still getting charged 3 separate times for each bill (internet, cable and cellphones). Nobody can seem to help in the technical department and the excuse every time is the merger. Come on people, let's get it together and fix the issues. Oh, by the way, the only reason I'm giving a review on here is because I can't sign into their website for the 100th time!

On March 26th 2018 I called DirecTV to set up account and schedule installation. That was a nightmare. I talked to several representatives and they each told me something different. Scheduled it on wrong date and the order was so incorrect... They cancelled my installation with a text on the correct day. I called and got it rescheduled for that day. When technician was in route found out the order was so wrong. He didn't have half of the equipment to do the job so he didn't come. Had to reschedule and spent a few more hours on the phone with different representatives again trying to get them to get the order right...

I went into the AT&T store to sign up for the internet DirecTV bundle. The salesperson said I should come in there instead of calling directly to get set up. January 11th was when I first got my DirecTV hooked up. The installer did not show me his badge although expected me to lie for him. He acted like it was going to be a pain to hook up my second box so I told him to forget it. I am still waiting on my $300 gift card and I was supposed to get along with the bundle for $50 a month plus all your little fees which would add up to about $60 and right now I'm still paying over $100. Now I know there's installation installments and all but I was treated rudely by the salespeople at AT&T here and they didn't seem to know anything.

This is the absolute worst company I have dealt with. I subscribed late February 2018 to the $65.00/month (12 month - doubled the 13th month) 2 year contract "Ultimate" package. My first bill arrived a month later for $136.66. Trying to contact DirecTV billing to rectify this extravagant bill I could not get anywhere. The DirecTV contractor located in India is useless to say the least. The only assistance they could provide was to scrub the "DEAL" and get a lower "DEAL" with almost no intensives and minimal number of TV channel. I didn't and hope I can rectify this issue which seems to be an impossible task. My advice is to STAY AWAY from this company if possible.

This is the worst company I have ever dealt with. They do not care about the customers, only about the money. They were supposed to send me boxes so I could return my equipment and I have had to call them three times now because they keep sending it to the wrong address. They have even confirmed my new address with me multiple times and they still sent it to the wrong place. The incompetence is astounding. No one is willing to work with you. They are now trying to charge me fees for not sending my boxes back and I’ve had to call yet again to get it all fixed. I asked to speak to a supervisor as well and I was told that there were none available. This customer service is terrible. Everything about this company is sleazy. I will NEVER be a customer here again.

So me and my husband signed up for DirecTV in October, they offered us the NFL package... told us it would only be $55 a month if we combine the bill with our cell phone. So we agreed and did it... well now here we are April 4th 2018 and they are telling us that our bill is not combined and that we have NEVER made a payment and owe them $250... uh excuse me. Then please tell me why our cable has never been turned off. I call AT&T and they tell me that it is combined and we have a zero balance. So I then call DirecTV AGAIN and they tell me it's not and all this other crap. I AM OVER IT AND ABOUT TO LEAVE THEM. Sad we have been with them for 12 years. Anyone I talk to nonstop transfers me. It's bull crap. You can't speak to someone that speaks English. Rant over. DO NOT GO WITH THEM! THEY ARE LIARS AND WILL TAKE YOUR MONEY AND THROW THINGS ON YOUR CREDIT!

Due to an unreadable barcode I am unable to return a piece of equipment. Customer Service has been advised and promised to send a box that I could use to return the equipment. Weeks later and several phone calls later still no box and now the threat of $48 going against my credit report.

DirecTV/AT&T offered me a great package. Great, except they had no intention of honoring the price. The auto-pay for the contract price came out and paid DirecTV only. AT&T billed me another $74, including installation that was waived. 3 phone calls, hours, half of which was on hold, an hour and a half long "chat" with someone - who ultimately told me he could do nothing for me. When I called to cancel, they asked why, and when I told them they were not honoring our contract price, they said, "okay, let's get you canceled." I canceled way under the first 30 days, confirmed on phone no early termination fee, and NOW are trying to get me for an early termination fee. STAY AWAY! STAY AWAY! Do not believe their "deals."

DirecTV recently changed their user interface. I thought it was pathetic before, but they’ve actually managed to make it worse with this recent “upgrade” (or would “downgrade” be more appropriate)? Even for someone who’s a “techie” it’s confusing. Who designed this - a 12-year-old whose software designing resume includes playing Sims? Do yourself and customers a favor and model the user interface after Cox TV. Now THERE is a clear, workable menu, with minimal steps required to see all the information needed. As far as the service... it’s about as reliable as all of the providers. Recently experienced a bout of pixelation, and the DVR started arbitrarily recording an East Coast station rather than West Coast, so lost some pre-set recordings. They don’t usually lose the picture which is the only positive rating I can give. When my contract is up, will be cutting the cord, like many others have done. Too expensive for what you get.

Minor connection problem - They could not respond for 5 days. This is too long. Prices are too high. Kept getting overseas people I could not understand. I set up a cancellation for the 12th of Apr. Hope it works.

2nd time fooled by ATT/DirecTV Sale agent. We had ATT U-verse years ago when it first started. Great for a while, then prices started going up, the internet was going out now and then. So we dropped ATT, went to Charter. Not bad, and loved to watch the Dodger games. So a year or so an ATT agent comes to our door. He shows us this great tv package. We said, "You don't have the Dodger station." He lied through his teeth and said they do. He even showed us a program guide with a Time Warner logo and said that's where you'll see the Dodgers. Great!

I was a loyal customer for several years, when I decided to stop using DirecTV they were very rude. I called 3 times to send back their equipment and they said they would send me the kit to send it back with. I never received it. I was sent to collections for $245.28 for equipment. When I called to tell them what had happened, they said drop it off at the UPS store. I stressed the nearest UPS store is almost 100 miles away and they just kept saying drop it off at the store, like the miles did not matter. They act like they are reading from a cue card when they talk to you. I finally just told them I would just use their equipment for target practice as I had already paid for it!! I am mad. They were nice as long as I was paying nearly $200 a month, but just getting out of it has been very frustrating.

Just got off phone with DirecTV after 5 hours on phone with them. I was disconnected 3 times and when I called back had to go through the entire menu again with a 19 minute wait time on one call back. They changed my package without my knowledge, which made my charges more, signed me up for a protection plan, then said my broken sound system was a pre-existing condition. I talked to 7 different people and when I asked to talk to a supervisor all he had to say was, "I’m sorry our agents misinformed you several times, but if you want any help," he suggested I call corporate. Five hours of my day was absolutely wasted and now I feel that I am less than when I first called.

I have been a customer for 12 yrs. now and am finally fed up. I am paying so much now I can purchase a brand new top quality HD. TV. each year. The service is very poor. They came over for a problem and then cut down all my trees. They say we're in the way of the dish. It wound up being the receiver. I have just found a TV provider that is 2/3 cheaper and has all the channels I like to watch. The reception is so good I can see their make up on. I can go on and on but what's the use? Goodbye DirecTV.

My DirecTV on demand function has not worked since September of 2017. I've called them several times and they always respond that they are aware of the issue and are working on it but to date nothing has changed. I wonder how many other customers are having the same experience with their service. The error I receive is "Unable to access DirecTV at this time, try again later".

I've been with AT&T/DirecTV for 2 years now. The first 3 months were okay. They had a promotion where I would get 3 months with paid channels. After the third month I called to cancel the channels because I didn't want to pay any extra. They offered me another deal where I would get all 3 paid channels for very little more, I accepted. On the following billing cycle the amount I was charged was insane. I called right away and told them that was not the price I had been given. I told them to remove all the channels and they also gave me a credit for the misunderstanding. I thought it would all be okay after that, but I was sooo wrong.

I always loved DirecTV for the NFL Sunday ticket. I always toggled back and forth every couple of years between cable and satellite to save money. This year, Spectrum offered to pay my early termination fee if I switched from DirecTV to Spectrum, so I did. THE DAY I turned off my DirecTV, I was locked out of my online account, which is what I was using for 18 months to receive and pay my bill. Spectrum needs to see a printout of the bill showing the early termination fee. I have been calling DirecTV WEEKLY for TWO WHOLE MONTHS, spending 1-2 hours on the phone with various people and departments, but still no bill.

1 year into contract, they double my rates and I still lost 1/2 of my channels. Called got to speak to someone who can't even speak English let alone understand English. No help. Call back, I was told I will have to pay for canceling my contract when they are the ones who voided the contract. And then bring their equipment to UPS for mailing, then leave the dish on top the house, told my problem. Wow, don't even try to keep their customers. Rude when it's not their way. Anyone thinking of getting DirecTV beware, biggest rip off, run away at Walmart when they stalk you... would never recommend DirecTV... horrible experience.

This is the worst experience I have ever had. Almost would rather have none. It is incredibly overpriced and all the many channels they tell you get are sales and repeat channels. God forbid you would need help... it isn't happening. I could go on for hours about how unhappy I am but it won't help. I am still stuck in this awful systems for over another year. First cable company I find that will buy out my contract. I am gone.

Signed up 2 year contract. Never changed anything. Goes up every month a couple dollars. Suppose to stay same. Used excuse Government Taxes. Not every month. Will quit and tell everyone. It to get. Liars.

This company is the worst ever. They like to help anyone if you ask for date change they won't do it. Very rude can't wait to get rid of the them. Ever since AT&T took over the customer service is horrible. When it was only DirecTV it was ok. They lie.

They gave you false advertisement, and lie to you. And constantly overcharge you. I talked to one of a customer service because I was being charged over a hundred dollars on something I don’t know and then the guy was saying they gave me a hundred dollars. I mean how is it given to me if I was being charge over something that I didn’t sign up for. The employee was very rude. Not just that I was promised to get $500 dollars for signing up for DirecTV and plus a hundred to bundle phone and internet. So I said, "Sign me up for DirecTV and I’ll call back in a couple of days for internet." Which I currently have their service because they want to hit my credit which they did a year ago 6x I lost 30 points for. So after a couple days called back because I needed a phone line so I thought I might as well.

I do not understand why AT&T is taking what was a good service/product and turning it into something terrible. Today March 29, 2018 we noticed the entire format changed. What used to be a pleasing guide, channel remote experience turned into something no one in our household likes. After being loyal customers for over 15 years, we will be switching to the competition if this matter is not resolved. AT&T stick to the phone business before you destroy DirecTV.

Nothing worse than talking to a computer! Customer service lies trying to get to use AT&T. My contract is up and I’m moving to Virginia by September and not using this incompetent company for TV service.

ATT CELL PHONE & DIRECTV SERVICES ARE THE WORST. My experience. Dec 2016, I received a telemarketer call offering ATT, DirecTV and Internet services. I was told sign up and save substantial $$. I was on the phone 3 hours and 20 min to sign up all 3. Boy, what a mistake. What was offered: DirecTV entertainment package $50/month for 24 months; ATT Cell phone for 5 phones (I did not need new phones) $140 + Taxes for 5 lines with unlimited calls, texts and data. Internet (I do not remember what was monthly cost offered) but installer never came for 2 different internet installation appts so I ended dropping the internet.

I was offered their services through an apartment complex I had maybe 2 years ago. They only had one internet/phone/cable package through DirecTV. Halfway through our lease the complex added sports channels to EVERYONE's package free of charge. We moved from that complex at the end of our lease, and made sure to cancel our service through the complex, as well as contact DirecTV to end service as well. Fast forward about a year and now I'm getting collections calls concerning unpaid charges to DirecTV. Turns out, the sports channels package was SEPARATE package that IS NOT CANCELLED WHEN YOU END SERVICE.

Had a 2 year agreement for DirecTV service from Oct 2016-Oct 2018. In March 2018 raised my bill from $66 to $110. When I called customer service the woman said that I did have 2 year agreement and I only had to pay the $66 and it would be changed in my account. I checked the next day and it was still $110. Called again and was told it was a 2 year agreement but only 1 year at that price unless bundled it with another AT&T service, and if I wanted to cancel I would be charged $140 ($20 a month that remained on my agreement). Both times I called customer service I was transferred 3-4 times.

I've been a customer with AT&T over 20 years. I was assured that they would not run my credit. They ran my credit so I did not accept the installation. When I called them about it they have refused repeatedly to remove it and said that they are unable to do so. I do not give companies that are this dishonest my hard-earned money. I cannot do anything about the harm they did to my credit but I can't help fellow consumers not to have the same problem. On my last and final attempt to try and get them to remove this from my credit while on hold the recording stated, "We don't run your credit". LMFAO!

The way we pull up recorded shows changed today and it's harder to read and even harder to find/play programs. Why in the name of heaven would you make something a lot more difficult. A couple of hours ago I asked on FB if anyone else was upset and already have 6 or 7 responses - all negative. Stupid. Just stupid.

To start off technician came to my house at 9 o’clock. Got out of his truck, looked up, says, "I don’t want to waste your time or my time. I can install your service." I told him, "I want to second opinion. Please call your supervisor." Technician left. From 930 till 6 o’clock at night I kept calling DirecTV to fix the issue. They did nothing. This is the worst company I’ve ever dealt with ever. They don’t know how to treat new customers nor do they know how to handle an issue. AT&T should’ve disbanded DirecTV.

December 8, 2017 went to ATT to change phone service, employee told me about savings with DirecTV compared to Dish and said they would give me $200 VISA GIFT CARD. I said ok. They said watch mail for card... I did until February. Called again was told it would be 3 months, to make sure I did not cancel service. Called March 13, 2018 was told it had expired because I did not activate it. How can I activate the card when I never get ANYTHING about activating or even know where to activate? Was on phone waiting for replies, they entice you with rewards then do not follow through. Very disgruntled customer. Will make sure I never recommend friends or family, as soon as contract up for DirecTV they will be gone and so will ATT.

I have been a DirecTV customer for about 5 years and could not be happier. I have squirrels that like to chew my wires. DirecTV comes promptly. They are courteous, friendly, knowledgeable, get the job done quickly. When I mess up and need phone assistance they are prompt, friendly, patient, give me all the time I need. Will never change.

I have been attempting to rid myself of DirecTV since 12/2017- it is now the end of March, 2018. The first representative who I talked to initially to close the account told me my equipment was too old to be returned at account closure- he said, "Just throw it away" (I didn't). I was then billed for equipment about 2 weeks later. Called Directv back, then I was told they were going to send boxes to return the equipment, the boxes never arrived. Called them again, was told that they didn't send boxes anymore; I would have to take my own equipment to FedEx after they send me return stickers. Waited for stickers, none ever sent.

DIRECTV phoned me, hypersold me on a FREE MONTH STARZ, said NO NEED TO CALL IN AND CANCEL IT in 30 days... Reality: Starz Money pulled $ from my MONTHLY. I pointed out the tempting offer which was all fraud, declined STARZ, said reimburse me... But they did not remove charges. They'd stolen 30$ extra month. I described this. The little billing clerk in Manila after an hour, wanted to repay me 10$. NO WAY! I said I was a net journalist, had 7000 articles online. Showed them where...and said that now more than a few would be about THEM. I was thinking "DIRECTV -- DIRECTLY TO YOUR BANK ACCOUNT." They repaid the entire 30$ immediately. If you are a client of DIRECTV and they call offering a free month sample? DO NOT SAY YES. There are all sorts of side charges that whammy it up to double btw.

I own a rental property. DirecTV installed a unit on the exterior of home without my permission. When I tried to contact them I was connected to someone from another country, when I asked to speak to someone that lived in the U.S.A. that understood me, they said they couldn't guarantee that the next person could do any better. I told them this is against the law, when someone ask to speak to someone from the U.S. they are suppose to be connected. Poor company. I would not do business with them.

I am a customer of ATT: in one of my calls to ATT, the representative was very solicitous and suggested that I become a customer of DirecTV as well and I agreed to. An install date was scheduled, to be between noon and 4 pm: at 3:30 the serviceman called to say that they were on their way and that the job could take up to 4 hours: since I did not have the time to wait that long it was agreed that we would re-schedule the install.

I decided a couple of years ago to bundle my DirecTV and AT&T services. That was a big mistake. I cannot decipher my bill. I've called numerous times, but remain frustrated. My bill bounces from approximately $100 per month to $315 per month. I've called customer service for DirecTV and they transfer me to AT&T saying that it's their billing problem. I've called AT&T and I'm transferred to DirecTV saying that billing is their problem. I can't get a straight answer from anyone. I'm currently researching my options so that I can drop both services. My time is worth a lot more than having to stay on hold or being transferred back and forth with no answers. I feel that I've been taken advantage of.

We suspended our account in November 2017. Technician had to come to the new house to verify we could not receive any more DirecTV service. That was on 12/19/17. After calling several times a week we are still getting billed. One agent even told me this is going to affect my credit rating. It's currently 805. They cant get it together there and the harassing mails keep coming.

Constantly being charged with high bills and being given the runaround when I call about it. In the 8 months I have had DirecTV my bill has been the right amount two out of 8 times. Hate it and can't wait to get out of this contract.

On 3/23/2018 DirecTV took over $200 more than they should have from my checking account. I called to tell them that their automated system made this mistake. After getting nowhere with the representative, I called back and requested to speak to a supervisor and was in at least a 20 minute discussion with an employee. I went to my bank and told them what the problem was, while at the bank I called back and got another employee and asked to speak to a supervisor. This employee refused to let me speak to a supervisor and I demanded to speak to a supervisor yet he still refused. He stated he had read my file and he could help me.

I called to request a address change, I then learned it's $199.00 to move the Service. It was too expensive so I advised I would rather pay monthly without moving service so my contract could end June 2018. The rep offered to waive the move fee, send a $100 gift card and my contract would be extended to January 2019. Jan 2018 bill, I learned the fee was not waived. I been calling since January and requested to speak to supervisor that never called me back.

I will write this hoping to discourage anyone from using ATT in any way. I have been with them for the last year and as soon as my contract expires with them I will definitely not go back to them. My bill has never been consistent and when I call their 800 number they blame other companies. I have a bundle with DirecTV. They have blamed DirecTV for the timing of billing and it is a possibility but they are the company that is billing me. We had a new roof put on the house and the satellite was moved so as would anyone we called to have it reset in the correct spot.

DirecTV offered 2 Years of TV at a Price Guaranteed of $75/month: When I question price hikes, they say the small print allows them to pass on price hikes from their suppliers, and I can't cancel without a $20/month for every month we canceled. Where is the Attorney General of North Carolina, where is the United States FCC? In days past the State's Attorney General took on Large Companies that didn't live up to contracts with the States Citizens. The United States Federal Communications Commissions is responsible for keeping Companies like AT&T- DirecTV from running roughshod over their Customers. Big Business owns our Politicians and the FCC.

AT&T's new tower system is terrible! When AT&T took over DirecTV they screwed it up big time! The old DirecTV DVR boxes were well designed and they worked! When AT&T came out to replace one of the older DVR boxes they replaced all of our DVR boxes with their new tower system. The new tower system sucks! It is like having Adventure TV --- every time you turn it on you might get (silent tv) and the tv takes from 5 to 10 seconds to come on --- the TV blinks a white screen - then a black screen - then a white screen and then you might have sound or you might not -- it -- is -- an -- adventure but when the contract runs out it will be gone!!!