DIRECTV Reviews

It would be better if DirecTV offered the CW channel. Also good would be the ability to only pay for those channels we watch and not have to pay for the majority of channels they offer in a package that we don't watch. Prices are very high for service.

It’s important to purchase the insurance on the hardware and service calls, to ensure zero balance if upgrading is required. We were “three generations behind” in equipment upgrade; and our very friendly service provider upgraded each Genie box and programmed each resulting in a fee of zero! It’s not expensive but so worth it!

I am going back to cable. Because on DirecTV you can watch only four tv's. They just damaged your roof when they mount the dish. No sealant under the large lag bolts.

DIRECTV's service is terrible. Every time it rains our DIRECTV goes out??? Also, it takes forever to TALK to a person & the cost is WAY TOO HIGH!!!

DirecTV is overcharging you for no reason, before customer contract of 2 years is over. Walking you up to remind you about your bill, calling you even weekends when you disconnect them for charges that you do not know it you have. Plus, very poor customers service.

I accidentally double paid the $235 installation cost. It was downhill from there. They promised to refund but the next month they still had the money and deducted the next month's bill leaving $144. They then sent me a bill and a statement that said they had put the money back into my account. After watching my bank statement that month, I saw that that had not been done so I mentally deducted the next month out of the balance leaving $54.

When compared to the other vendor I used DirecTV is much better in my opinion. However I believe DirecTV as well as Dish could offer a better variety of programs, by eliminating some info commercials and combining some of the older Black and White movies/series to fewer channels, which would open some space for newer or a variety of other entertainment. As for reliability none of the satellite providers can avoid interruption from heavy storms whether local or elsewhere. Price wise I do believe there's space for lower prices.

DirecTV has their packages priced and bundled such that the consumer is “nickeled & dimed” to death... To get the channels you desire, you have to buy a lot of junk that you’ll never watch... If I had another viable cable option, I’d switch providers in a heartbeat but my home is in remote area.

Roughly 40% of the channels on DirecTV are commercials, they make us pay a sports fee even though we don't watch sports. The satellite feed drops every time it rains and seems every time we try to watch something on demand it buffers over and over again.

When calling DirecTV you get the runaround and are always put on hold and what should be a simple call takes over an hour or more. And it has gotten worse since it was sold to AT&T. The service is getting worse. And I don't think I'm getting my money's worth.

DIRECTV has an inconsistent connection. App is terrible but the worst is their billing and customer service. Always messing up bill, overcharging and won’t fix it. Will be switching soon.

Started getting a 771 error message last Sunday. A tech made a service call on Monday. By Tuesday we were having the same issue, again another service call on Thursday and again by Friday the same issue. I then called for another service call with a Saturday afternoon appointment. The tech called me on Saturday morning... I told him that he was 2 hours too early and I wasn't home. He said he had 2 more calls that day and I suggested that he could come back after the last call. He stated "I get off at 4 and I am going home" So no service call. I had later found out he had cancelled the service request. While being in contact with customer service I was told that the local service centre manager had said that the tech would make this call... it never happened.

I have had Directv since early 2000 and have been pleased with the service but after AT&T took it over, the service has been very bad!!! From them changing the tv guide to getting my AT&T account mixed up with my Directv account, where I cannot login to my Directv account, it is horrible! AT&T should have kept the two separate. I am thinking seriously about changing my service!!

DirecTV is an excellent satellite provider and they understand their customer well. They helped me when I needed help and I will stay with this provider for as long as their service remains good.

DIRECTV over promise and under deliver. The movies they show are old movies and run the same movies over and over again. Their customer support isn't knowledgeable or friendly either.

I obtained DirecTV at Costco through a promotion. I had to switch to AT&T phone carrier and I would receive DirecTV for $25 with free HBO. First off, DirecTV refused to give me HBO. Secondly, AT&T was so expensive, I had to discontinue service and pay the early termination fee. Then, I was told I would lose the free HBO... Yes, the same HBO that I was refused. The service went up to $50 a month now and I'm locked into a two year contract with these guys too. Now, they are going to double that $50 for the second year. My plan is to pay the early termination fee and be rid of both DirecTV along with its buddy AT&T. I will NEVER sign another contract again. DirecTV refuses to work with me so I'll be telling anyone that will listen how unscrupulous they've been.

We have had DirecTV for 15 years and wouldn't change for anything. We love all the channels that we love. All the old shows that we grew up with and the new ones we are watching.

I pay over $100.00 a month for a package that has less than 10 channels that I have any interest in. I’m considering Netflix, Hulu or others like those. Much cheaper and I can choose what I want to watch.

I've never had any problems with DirecTV. They can provide what Spectrum or Northstate cannot. I have 7 Tv's and 4 DVR's. The other providers cannot do this for me.

I love the good choice of channels. But my issue is billing, it changes every month. I have to call DIRECTV almost monthly and they "fix it", but it's not.

We often lost signal and the price just kept going up. I think the advertising is misleading as the price offered is so low and after you sign up it keeps going up and up.

CAN I GIVE THEM NEGATIVE STARS? Beware AT&T bearing gifts; it'll result in your increased costs & reduced coverage over time! DO NOT BELIEVE THEM WHEN THEY INSIST THAT YOU MUST HAVE AT&T MODEM & WIRELESS to get DTV! Smart consumers know get one or the other - not both - unless you cannot get a signal. CHECK your invoice monthly! It will evolve from $29.99/mo to $90/mo very rapidly after 3 mo. Forget Customer Service - it's not service for anyone but them. Rarely can the customer escape even 1 bill without an increase of $10-100 or more. Invest in a small signal plug in & antenna for 1-time $20/tv for local stations & add Netflix &/or Hulu & get a modem & wireless or just stream from your smartphone, etc. It's more entertaining & you can watch endlessly without needing to "DVR". AT&T is really good at conning seniors & the technology unsavvy!

As of 4/17/2019, we will no longer have DIRECTV, it was supposed thru CenturyLink a deal to receive a $15.00 gift cards, we received $50.00 for coming billing with Direct, which is now owned by AT&T, which didn't we didn't receive, they say it was CenturyLink's offer, not theirs, but yet told it would take 6 wks, so you don't qualify and last the deal is over from AT&T and that it's CentruyLink who owes us, and a Spv. for CenturyLink never responded, said he would respond in 24 hrs Ha Ha! CLink, will be deleted and join Cox, wh doesn't have a contract for internet and tv programs!!

Do not have any real problems with DirecTV except of the bad weather outage, heavy dark clouds (rain or snow). The signal will go in and out (weak) or out altogether with NO compensation from the DirecTV. I know they know that the signal has gone out due to inclement weather. As long as DirecTV has been in business, they should have developed a solution to this consistent problem. NO apologies for them at all, just sit and wait until the storm blow by. Horrible service but that's DirecTV... At its best!!!

It's a huge ripoff, prices are too high, service is slow and customer service sucks. My roof leaks from the screws they used to put satellite dish on my roof.

They are always trying to con you into bundling with a cell phone provider but then DirecTV takes the money and doesn't pay the cell phone provider. Our bill was rarely correct, we had to check it every month and good luck once you're on the phone with customer service, you get a different answer every time.

Recently DIRECTV changed its format for 'guide'. I can't see it and I'm frustrated every time I want to read info about a show. When my contract is up I plan to cancel my service because of this.

Very easy. It worked very well until I bought it Att, until there was good. I'm going to switch to Comcast, we'll have if Comcast is not the same problem as Att. There are no good providers, one worse than the other.

Usually they are on time to do what the company says. Pretty much friendly workers, polite, also help you out sometimes. But a lot of the workers don't take their boots/shoes off and track dirt/mud into the home.

The pricing goes up quite a bit when your initial deal is over. Also, there are always problems when you go to On Demand and when the show reaches a certain point it automatically goes back to the beginning of the show and quite often there are problems when you tape shows.

I have paid for Directv since 2008. Each year the service price goes up and unfortunately the amount of times that I have been without service has increased. Unlike cable services when there is foul weather I lose my service. A rainstorm, snow. Snow in New England is a given but yet every time it snows I am left with a notice pasted across the screen with no service yet my neighbor who lives 75 feet from me has service. Also she pays far less than I do and gets more channels and she get preseason football for no extra charge. If I wanted to see preseason I would have to pay an added fee. Less service and more costs is what I am experiencing from Directv. To keep my business they need to lower the costs and give better service.

I particularly like Directv because they have One American News. Other than that, Comcast is pretty close but I am totally happy with everything about Directv.

I have had a run around with both ATT and DirecTV. I had triple play installed at my grandson's house. Both DirecTV and ATT came out for the install. DirecTV came out first, the next day ATT came out to do the install for the tv, phone and internet the next day. I spent hours and hours on the phone with both their tech support and billing department. I will NEVER recommend either. ATT needs to bet their butt in gear and hire AMERICANS to do their support.

I have been a DirecTV customer for about 16 years. Since AT&T took over my television service has gone from excellent to very poor. I can be watching a show on Netflix or Amazon Prime and without warning the service will shut off and after a few minutes it will turn back on but on a different showing. I have had 3 different Technicians from DirecTV look at the problem and get 3 completely different answers.

DirecTV constantly overcharging late fees then one contested say I've got a new contract without my approval. Had to dispute this several times now. When I try to cancel I keep telling me I have a new contract. Been with DirecTV for 20 years. No longer necessary to have satellite TV and these companies are lying and stealing from their customers and forcing them to continue the contract.

Have lived all over the USA, so have tried every major cable provider and DirecTV beats all of them, hands down. Only reason not all five stars is the cost is high.

This company still has my security deposit despite ($50.00) my final payment to them on time. They sent me a prepaid Visa card in the amount of $7.00. They continue to send me "come back we miss you" invites. I bundled them with CenturyLink and my entire experience with them has been a mess since.

They suck. Call when having trouble they can't even speak English. Too much money. Don't like all ads. Always go out in bad weather. Miss my shows and they don't show over.

DIRECTV love to prey on the retired folks, with a fixed income. I could easily fill several pages of complaints. Cost that only go up to own and contracts are a joke.

Storms sometimes affect reception. Snow on the dish also can be a problem. Picture quality is very good and ease of use is good. I have used DISH Network and they have some features that I like better.

The only bad thing was the cost creeping up and up. Just satellite TV, no WiFi, $180 a month. We didn't even have the top package or HBO and Cinemax cost.

I switched from using PSVUE OVER to DirecTV. Usually the other way around. I now do not have a lot of my bandwidth being clogged up on streaming tv, and now have a reliable TV option, with double the channels at a price of $12.00 less per month. PSVUE was $78.99/mo with all the add-on options and tax. DirecTV I am paying (albeit through the promo 12 month period, and then I can re-up with a new contract so I don’t get charged double that) $64.99 with add-ons and taxes. It is worth it for the massive amount of space I have on my DVR and on-demand with 4 total HD DVRs throughout the home.

DirecTV's better cable than MediaCom, which is the cable company I had prior to switching to DirecTV. I like the fact that I have freedom to start/stop channels on my line up whenever I feel like it. And the charge for all this relatively cheap, way cheaper than MediaCom.

I have been a customer of DirecTV for many years (20+) and am very satisfied in all respects. I have made two moves during this time and each transition to a new location was very smooth with no problems. Their people are knowledgeable and very helpful. I am amazed at the amount of patience they display when helping someone like me who is very limited in technical knowledge... all I want is a good, dependable picture on all my TVs RIGHT NOW and they understand that.

First, the channel selection sucks, several public channels are duplicated. Frequently the transmission of the picture is distorted both public channels as well as movie channels.

DirecTV is great, the only reason I rated 4 star is because AT&T was better. But DirecTV is easy use and when you aren't able to afford the good channels they will provide them for you for 24 hrs every once in a while - so be on the lookout.

We have had DirecTV for about 6 Years with 3 TVs in the house. At times during bad weather, we do lose the signal for a short time, but once the weather cell moves on, our viewing is fine. We only have the basic channels due to cost, but what you get for the cost is comparable to Cox. Have never had any problems with the dish or any of the connections, and would recommend our local distributors.

We ordered this service so my mother could watch 2 of her favorite shows. We started out with a special but found later we had to stay with it for 2 years and the price went up. The service kept going out and we were told either we needed to pay monthly fees for a service person to come out for no charge or pay 50.00 something dollars each time it went out. It only seemed to go out when we didn’t have the monthly insurance. Coincidentally.

DIRECTV promise you one thing in the beginning. It is good but then they do not stand by their word. Would not even tell me when my contract was ending. I had to get the BBB involved. It was better before AT&T got involved.

I had DirecTV before 1994. Had it installed thru 2 moves. However since the ATT merger costs seem to climb month after month often. The customer SVC is disinterested. Have trouble talking off script.

I was a DirecTV customer for 2 years. The channel lineup is one of the best in the game. Prices are a bit high but again most companies aren't too far behind. Ok with that said. My personal experience with DirecTV customer service and their field technicians was awful. They consistently overcharged me for services/channels I did not have. Every time I would call and would be passed around to multiple people who said they would resolve billing issue. Never happened. Month after month same issue. If a technician needed to come out they would either show up hours after time window or not show up all. I advise new customers to consider all options before signing an agreement with DirecTV. Good luck also when your agreement is done with them. They will backload all types of fees and charges. My experience with them was a nightmare. That's my experience. Others love them. Just do your homework before you decide.

They provide good customer service. Was able to bundle phone, internet, and DirecTV. The support you get is very good and always willing to be sure you are happy.

We live in the northwest - it rains and/or snows a lot. The service was constantly going out. I switched to a different carrier a couple of years ago... I believe the service has gone offline 2 or 3 times in that time. It went offline with DirecTV that often per month (in the winter).

DirecTV has too many “info” channels, useless channels, it’s way too expensive, customer service is the absolute WORST EVER!! Hate this service. Never go back or refer anyone there EVER!!!

The bill from DIRECTV always changes. They don't speak ** English, hours every month on telephone always about billing, packages are always changing. It really does get old.

I had used DirecTV for a couple years and would advise against that very much. For one if the wind blows or it rains a little where you live you will experience signal interruption EVERY time it is very very bad. In the 2 years with them I NEVER paid a late bill. One time I noticed it said 86 cents overdue. Not sure why because I had it directly taken out at the same time every month. I called them to pay the overdue amount anyway and they wanted me to pay my whole bill 3 weeks early instead of just the overdue amount (which shouldn't have been overdue I just didn't want to argue over a few cents). The girl on the phone was rude and said my service would be cut off if I didn't pay my bill 3 weeks early. Therefore I am no longer with them and I am MUCH MUCH happier. I can watch a football game or program without losing my signal!

Received a monthly bill from DIRECTV. Called customer service which I seem to do every month. I can’t Understand what they’re saying to my inquiry. This is just a terrible company to do business with, I just can’t wait for my contract to run out so I can go back to my original company that I thought was too expensive. Live and learn.

No one will help me with my rebate $200 new DirecTV and ATT, seems it expired and I never received rebate information in mail. Moved and my mail was not being delivered. I properly signed up for a change of address yet somehow it was not directed to my new address. After spending a long period of time waiting, being transferred and being told can’t help, just not fair. I am very happy with DirecTV please help me get my rebate.

Cost too much and too many channels I don't care about. Now they've redesigned the guide, it takes up more of the screen, the left side is cut off, I can't read it.

They wanted to charge me $99 to come and check my dish. The servicing should be part of the money I pay every month!! Thank God snow melted and it started working. Also they gave me all shopping channels and only a couple of good ones. I'm a senior and they should give a senior discount.

Have had nothing but good experiences with DirecTV but I know there are benefits which we do not use/don't know how to use. We got a smart TV and don't know how to sync the two.

We have had DirecTV for 10 years and recently we had the Genie put in. We had a great installer who took pains to be sure we were comfortable with it. He even gave us his direct cell in case we needed more help.

Of the few times I've had a problem, they have gone out of the way to fix my issue. Never have I felt I was annoying them with dumb questions. At the end of any contact, I was always glad I called.

Excellent selection of programs and some 4k programming. But they have been recently been troubled by pixel problems that DirecTV is trying to iron out. Also recently received a deduction in price and a 2 months later a slight increase: NOT GREAT.

Sound drops out intermittently and pixelation occurs at a lesser frequency. Florida is the Sunshine State but when it rains you may as well turn to music on your phone or radio. The mere threat of rain is all it takes for the signal loss. Latent system/design faults as they can't seem to rectify the problems I've experienced since day one.

Had DirecTV in the past with signal issues. Left them for sometime and then went back after they assured me they had new equipment. Same problems as before not to mention the continuous sales calls. Never again.

They are overpriced and they increase every month without explanation. When you cancel they charge you. They are the worst company I’ve ever seen with ways to make you pay increasing fees, fees for equipment, and channels you don’t understand.

You can purchase any program you want. However, weather seems to bother the HD too much. I was also talking to a friend and he told me he has the same service that I have for $50.00 per month.

I was paying $186 for cable and now that I am with DirecTV my bill is a lot lower and I'm only paying $88 for cable. I am on a fixed income and this was my best option to help me with my money.

They didn’t do what they promised when I first signed up. I’m disappointed. I cannot wait for my contract to be up. Their prices fluctuate too much. I was promised a two year contract for the same price. And I had to fight with them for 2 days to get it right. Also, bad customer service. They outsource jobs and the communication is bad.

I have never once been consistently billed the correct amount I was quoted. They continue to charge me for movie channels I never ordered. Every month I have to call them for make the correct adjustments and when they installed the dish it was done incorrectly and I have to pay for another tech to come and fix it.

Channel selection is good, but the costs have increased substantially since 2001. We started at 80/month, now in 2018, it's 121/month. Will start looking at alternatives.

They are very deceptive in their marketing and changing the original work order without the customer knowing, thus, they lose the bundle that they sign up for.

I feel the cost is too high, I wish you could pick your own channel line for your bundle. My service fade in and out, my TV pictures freeze up 10-15 minutes a time. I am not really happy with the service but again being so many miles from the city, I can't get channels with other antennas.

I love DirecTV's reliability and customer service. However, I believe the service is overpriced. I have been a loyal customer for over 15 years. Any offers I've tried to take advantage of are for new customers only. There are very few providers serving the area where I live, so I continue the service because of my limited options.

We have had techs out on three separate occasions because the system is losing the signal on perfectly clear weather days or nights. They have replaced boxes, wiring and even the receiver on the dish. We are still have the same problem.

My story start in 2013. I had DirecTv and my contract was up and was moving into my fiancée house, so I called and canceled my service. At that time I paid my last bill and was 100% told I am good to go. Owed them nothing. Fast forward to May 2018 and I am notified that I have a new collections account on my credit report so I check it out and it says it's DirecTV. So I file the dispute with the credit reporting agency and they come back and say, "It can't be removed because Directv says it's you and you owe $563.00." So I spend I good hour on the phone yesterday with every department possible and they all say, "Nope you owe us no money. On our end you're clean."

DirecTV crooks will add movie channels to your account without notice or authorization then bill you accordingly. DirecTV is very sneaky in efforts to get more of your money. And the customer service people lie.

The best channels are in the most expensive packages. The charges for the equipment are very high. They charge each tv two charges. One charge for the box and a charge for the programs. I give them high marks for granting extension.

DIRECTV plays games with adding charges such as insurance without even getting permission. Since you are renting all equipment I asked why I would insure what isn’t mine? Was a 15 year loyal customer & got no breaks or discounts but instead unauthorized charges. Told them I was switching & they didn’t care.

We had major issues with the billing between AT&T and DirecTV, they don’t communicate well and wouldn’t fix what they did, so we paid the fee to get out of the contract for Xfinity. Same price it ended up and much better service!

I had a problem with channel 2 months ago. Took 4 months to get signal clear on local channel 39. It was not showing clearly. However, the service now with the channel has improved. I don't have to call for service credit for missing airtime anymore.

They play the same shows over and never call. The only reason why I'm keeping it because I love NFL football. Other than that I would of been left them. Never know new shows to watch.

No matter what DirecTV offers or how they rate their services it seems it just won't hold up when the weather is bad. Comcast might be expensive but I still can enjoy TV during storms.

Better to use a streaming service. Cheaper to subscribe to a basic cable service, buy a subscription to a streaming service or device such as a Firestix, or similar device.

Very satisfied with service, rarely have outages even during storms. Reception and channel selection is good except would like to get a NBC and CW station.

They are very expensive. Now they have changed how you access your programs! It would have been nice if they would have given me the option to stay with my old programming views instead of shoving their new one down my throat! Just leave things the way they are.

I am so unhappy with my DirecTV Monthly bill especially since DirecTV joined with AT&T. I don't like that I have to pay close to $200 for channels I don't watch. Plus, I think it's unfair that I am being forced to pay for channels I don't watch. It's a rip off! I would like to have more control over DirecTV programs. I even got rid of my movie channels and my bill did not decrease much at all. Maybe about $30, which is a joke. When I called to discuss my bill they did give me 1 yr. discount of about $60. However, once that year is up, I will be paying the $200 again. It's not worth it. I am going to be searching for other TV companies like Sling for my TV pleasure.

This cable company is just short of being a ripoff. I pay for the lowest program line up you can get from DirecTV. The channel line up is 90% infomercials and shopping networks and news and that's it. Very few channels are actually entertainment. On top of that the package includes a free DVR that doesn't work unless I have internet so I'm forced to buy their internet which is through AT&T and that doesn't work either because it's phone data that has to share their signal with everyone else. That was one of their sales claim.

My invoice keeps increasing. I called and they gave me a discount for a loyal customer, but my invoice still was higher. Not worth it, since we only watch about 10 channels.

I have always been very happy with DirecTV. I wished I had more money to have the normal 150 channels. Right now I can only afford basic. I have never wanted to change.

Everything about DirecTV is very good except their price. It keeps going up. They give good prices for new customers but do little to reward long term customers.

Very poor channel selection for almost all of the packages below $100. Also, customer service has a take it or leave it attitude. They sometimes pretend not to know or disavow what their advertised price for packages are and try to squeeze more $ out of you.

DirecTV was great until AT&T bought it. They changed the customer service, raised the prices about $12 this year, and changed the onscreen menu interface. It uses a thin font on a medium to dark background. Very hard to read. Plus, it is harder to navigate. Over half the population is over 50 years old. We can't see this. And now we have to deal with the general idiocy of AT&T. Just great!

We were without the ability to record shows for almost 4 months and we never received any credit, refund or even a straight answer. When I've had trouble with anything, customer service has been almost non-existent. Also, the On Demand choices are terrible.

DirecTV just changed their user interface and the result is a disaster! To make things worse, they have failed to respond to customers about this. So I have now switched providers after almost 15 years with DirecTV.

DirecTV is ok with their programming and availability of channels but the customer service we get with them is rude and I tend to lose reception or have to keep reconnecting to WiFi because signal is not strong enough it something is interfering with it.

Awful experience with DirecTV. They offer a gift card that’s a fraud and committed fraud with my checking account. Now they won’t take the equipment Back. So they’re destroying my credit. Stay AWAY FROM DIRECTV!!!

The first year we had a promotion. Within six months we had increase. I contacted them, "Oh we had an overall increase." The second year, another increase which we knew would increase by $X amount. But, again another increase. DirecTV was great for picture quality and reliability even during our worse winter storms in NY.

I was a DirecTV customer in my past and was sent a promotion to come back. I decided I would try them again as their service was a little less than what I am currently paying. What a huge mistake. First, it took forever to set it up on the phone. They were having IT issues and my phone call was more than an hour and a half. Anyway, I set my installation date and confirmed everything electronically I was required to do.

DirecTV offered a “Great Deal” with 3 months free premium movie channels and a Visa Gift Card to switch over service. After two months having not received the Visa card, I called DirecTV. I was told it would take about 3 months on average for processing. So I waited. Just called again and was told that a form was sent to me immediately after I signed up but since DirecTV didn’t get the form back, the offer had expired. What a SCAM! I never received any form and why wasn’t I informed of a form the 1st time I called. Never agree to an offer of a Visa Gift Card. I have finally learned.

Been a DtV customer for over 16 yrs, it’s amazing how they cheat you nowadays, all the taxes and fees you pay each month and if you bought your own box from Best Buy $200+ dollars they still charge you rental fee $7 to $9 per box, HD fees and times that by 5 or 6 boxes for 5 to 6 TVs and the Genie will not work in our case. Another cheat is when you buy a PPV at 10pm or 12 midnight (can't sleep or have party) on a Sat night and you're supposed to have 72 hrs access but they cut you off after 63 to 66 hrs and will not give you credit or refund if you missed move in the reduced hours.

We’ve been customers for about 18 years, we have always had excellent customer service, and the channel selection meets all our needs. It might be a little pricey but we have most all the options! I would not consider changing!

I had no issues with U-verse, when AT&T offered it! Then they changed to DirecTV, I lose service and channel reception on a daily basis, and then at times No satellite connection that last for 30 mins or longer, and no storms. I HATE DirecTV.

I like Directv but it’s very expensive; especially if you opt for premium channels. I like the NFL Sunday ticket but it’s pricey. But the service is good and the picture quality is excellent. The only downside is when it rains really heavy, you will lose your signal.

I like the channel selection and it has all Christian channels. But would like On Demand a little cheaper. It is too expensive in which it adds up very quickly so don’t use it very often but would if cheaper.

When turned on the access was very slow until it settled on a station... Changing channels it goes through double movement before it stays on the station. Cox never had either issues.

I really enjoy DirecTV. It is about a 90% improvement over Cox. But my main concern is the cost. They have offers for new customers of $30 per month. It would be great if they would offer long-time customers paying a whole lot more a thank you discount to keep us from switching to a cheaper alternative, such as Hulu.

This company has always taken care of my needs and concerns without delay. Very helpful with helping me finds specials and discounts, as I live on budget.

Anything A.T.&T. gets involved with ends up being trashed. A.T. & T. Would screw up a free lunch!!! And their customer service plainly sucks. All you ever get from them is yada - yada - yada!

I feel the bill could be cheaper and customers that have been with the company with years should get better discounts instead of 5.00 here and there.

Just switched to the new Genie system. Must say not a fan of the new remote control, loved the old one. Also the old ones had lighted background. The new Genie has the controls in a different spot than the old ones, don't like that. Love the new joystick control of the volume and channel change on the new one.

They were better before AT&T got them. They can't seem to keep my bill the same, but yet no programming changes. I had to spend 2 hours on the phone with customer retention to get it fixed. Then the bill is still wrong.

DIRECTV has horrible channel lineup. Would repeat channels over and over, channels you normally have no interest in. On demand was big with them. Their cable boxes were wireless and very slow to respond.

DirecTV/AT&T has very high price packages, you try to lower the monthly charges and half of the channels go away. Pathetic. I would not recommend this company to anyone. If my area had access to cable I would certainly not be using DirecTV for my provider.

DirecTV sucks. Ever since AT&T took them over they are much worse... The service is terrible, they have people working there who don't give a **. They don't keep their promises.

The concept and service basically good, however, continual technical difficulties makes it aggravating (Software pixellation/Freezing issues on their end they said). Mostly are corrected.

Directv goes out more than I do. I am constantly having to reset the system. I will not be renewing once my contract is up! Cut the cord and start streaming your tv. Do not sign up with Directv!!!

Enjoyed DirecTV. Fairly reliable but every time it rained we lost signal. The worse part was trying to figure out their billing system. We finally pulled the plug and don’t care what they charge.

They make you buy all the channels no one wants to watch then charge more for separate groups of channels you do want to watch and call them premium. I do like DirecTV better than the others I have tried but they are all mostly the same and way too expensive.

Excellent and very reliable and dependable company. The channels are a good variety for various people in society. I wish to keep DIRECTV over any other company.

DIRECTV is very frustrating and time wasting. Inconsistent signal strength that causes numerous pauses and lengthy loading times when trying to watch television shows.

TV works fine. Problem is with the billing. We are supposed to have a contract with a set price but every month the bill increases a few dollars. They have sent a letter thanking us for doing business with them but warns that if we break the contract, there could be a charge of $240.00. But they break the contract every month. Went to AT&T physical location for help and have made several phone calls. Waiting to see if this solves the problem.

We attempted 5 times during two weeks to get DirecTV. First time, they sent the technician to the wrong address. Next 4 times, DirecTV kept screwing up the orders; we only wanted Direct TV with no internet. Their staff kept messing up the orders to include internet, when the technicians would show up, they would tell us the order had to be cancelled and re-ordered without internet??? We never ordered internet! They just kept rescheduling over and over. Any time we called to complain or check status, we'd be speaking to someone that seemed to be in another part of the world, we could hardly understand them.

In general DirecTV has worked for us but over the last few months we've had a problem with the connection to the TV in our office. Contacted DirecTV and got hold of a very rude foreign accented woman who not only was confusing, but unhelpful. She actually said to hang up, turn the TV on and if the connection problem occurred to call back. She hadn't done anything to fix the problem so why turn it on and off and then call back and get another technician. As much as I hated Spectrum I told her they were more responsive than she and she immediately said, "I'll put you over to disconnect so you can go back to Spectrum." At that point I was fed up and asked to get a supervisor which I did and we have a technician coming over today. Just getting this off my chest as if I had a person working for me like this woman she'd be out the door immediately as she's not doing anything to help DirecTV's reputation.

Out of the blue, I get an email that says my DirecTV account is past due. I checked and found my monthly bill increased from below $125 to $177. I called and told them I never ordered or accepted any upgrades. They acted as though it was my fault for not noticing the change sooner. There are no words for the level of frustration these lying thieves have caused me. There is no alternative in my area... no cable company serves us here. I will cancel DirecTV and just deal with it. I NEVER watched any of the added programming because I had no idea it was even active on my account. That seemed not to make a difference to the “supervisor “ I spoke with.

First of all the service is horrible!! I have called and complained about it and they tell me I have to pay someone to come fix their crap that they installed at my home!!! I'm not paying someone to fix their ** because it's junk. My TV guide freezes and the sound quality sounds like a skipping CD. I even have videos of this happening on my phone. I called and told them I'm tired of their terrible service and I wanted out of contract free of charge.

They raise my rates from $44.66 in Jan 2017 to $67.95 in 2/2018 for a select pkg. This is robbery and causes a financial hardship for my family. So now I have a family pkg for $29.99 with only local channels. This is the customer service I receive from them. This is why they are rich and I am poor. I have to pay the higher price only because I want the USA channel. Today they call me & want to add HBO for $15.00 month. Why should I want to give them more $$?

We like DirecTV so much better than Dish or TW cable, we had both providers, we live in country. Only DirecTV gave us a clear picture on our T.V. and we have been satisfied for several years. Thank you DirecTV.

Their customer service is awful. Every time you call you find a different answers and rude reps. Please avoid getting a contract with them. They never want to end it. It's a nightmare.

DirecTV has great service until your contract is up. Not giving customers a good reason to stay. High pressure on getting you back. Wish they would have giving me those deals when I was still with them.

Service and channel selection on DirecTV are very good. Price of service is fairly high, and you need to contact them periodically to see if there are any channel specials or discounts available.

I’m a loyal Directv customer. Sometimes you have to wait to connect to customer service but they can usually get you back on line right. I bundle with Att for a better cost.

The menu (white button) was changed, without any notice to another format that is awful. Why didn't DIRECTV give us notice and instructions on the new format? One week after getting this crammed down or throats, I really don't like it at all.

After I finally got the service installed things have been good. I like it when they offer free movie channels for a weekend. They do it often also. Seems like a little snow or storm knocks out the service but I haven't had it out for longer than a couple of hours. Anyhoo, I like the service. I think they could lower the cost though.

DirecTV can get a little expensive. On my fixed income I can only afford basic. I use their extended service once when I had a TV go out and after somewhat of a 'HASSLE'; they replace it with a new TV.

Good when weather is clear but if there is heavy rain/snow you are in for no television. Basically told to wait out the storm or go to the roof and clean the dish.

There are so many channels but most are paid advertising. There are not many channels available overnight. The cost of DirecTV is way too much as well.

I've had Directv for 8 yrs. now and never had any problems. I live in the country in the middle of the woods and we get great service. I would recommend DirecTV.

Had no signal any time it rained very hard or was windy. Box took about 7 minutes to reset and would do so randomly. Not pleasant to deal with during live sports broadcasts.

Have had numerous replay interruptions, recording stopped, loss of sound, signal stopped. A serviceman was sent out after numerous complaints and confessed that the company was working on the issue.

The basic package offers no premium viewing and to add anything it gets into a lot of ups and extra costs! The more TV's you have, each one is an add on, do you want to pay for house-calls to realign your Dish, extra! Everything comes with a price!

We received a wireless equipment upgrade and the equipment did not work. It was difficult to change channels, turn the television off, and the equipment would lock up and you would have to reboot the equipment. The service technician told us that the problem we called him in to fix is a known problem at DirecTV and there is no fix available for the problem.

DirecTV is a PAID subscription for TV programming. I never understood why they charge so much and require you to watch commercials. I hate commercials and they force you to pay for them. When you try to cancel your account, good luck, even after I thought it was canceled and paid up... no, still open and still billing.

I am extremely pleased with the cable services. Not to mention the customer services at DirecTV. Customer care has addressed and resolved any and all concerns, problems and/or complaints I’ve experienced thus far.

They don't do what they say they will. I had my service turn off Jan. 2018. Have call them 6 times about getting their equipment back to them. Still no help!

There were some initial screw-ups when I originally ordered my DirecTV package (back in the dark ages in 1998) involving reneging on promises made by one of their Customer Service Reps but once that kerfuffle was resolved (but not in my favor, sadly), the service has been reliable and easy to master. It works as advertised and service is rarely interrupted. They are patient when the occasional service glitches occur and will walk me through a variety of possible fixes for as long as needed.

I went to DirecTV because there was a two year price freeze. I'm assuming once my two years are up AT&T will jack me around like they did when I had Uverse.

Not happy with DirecTV. Unfortunately it has gotten out of hand pricewise. There are many channels you pay for which are useless. We can't bundle service because there aren't any services available. At one point tried to get alarm system through them & that was a massive fail! Why can't we choose the channels we want? That makes the most sense. Since AT&T has merged it's just awful! BTW... we can't get AT&T here. Not available.

I was looking for an alternative to cable and decided to try DirecTV Streaming. It was an ok deal since I had ATT cell phones. The problem was it didn't carry all the local channels like CBS, NBC or Fox and since you can't talk to a live person at DirecTV Streaming you can't ever get answers from them. If you try the chat option with them it takes forever to get an answer. Not having people you can talk to on the phone is really a pain in the ** when you have a problem. I wouldn't recommend DirecTV Streaming just because of that.

I have been with DirecTV for going on 2 years. I was okay with them in the beginning. In April 2018 I noticed that my screen was very different. The font size is so small. It so hard to read. I called customer service and they explained that will complete a complaint form. In addition I am now noticing that when I record a complete series show the entire series gets deleted after the air date. Which means that I would have to watch all of the series on the air date. This means that I miss all the episodes within the series. This is so frustrating. They need to get this issue resolved.

My experience with DirecTV has been an ongoing nightmare. I had been a customer for approximately 10 years. In January of 2018 my services were interrupted due to non-payment which I totally understand. I then paid the ENTIRE past due amount (which is necessary to have services restored). I paid my entire bill again in February and then filed Chapter 13 bankruptcy in which DirecTV had 2b included. In March my services were interrupted AGAIN & when I called to ask why, I was told there was a balance of over $400 from January which was impossible. I then stated to them that I filed Chapter 13 & that my services shouldn't have been cut off & that they may as well cancel my account because I wasn't going to pay that.

I’ve been a customer for 15 plus years. Their prices have been on the rise for years. Last season went to buy the NFL ticket, they raised the price again. Asked if I could get a deal like they were offering new customers and was denied, I asked if I canceled and resigned if I would get it and they also said no. Then 3 months ago I called to try and change my service. The agent was having computer problems and asked if they could call me back. I said sure. Never called me back. I called a few days later to try again and was on hold for 15 minutes before I hung up. Called right back to cancel and I thought as a customer for 15 years they might fight for my business but that was not the case. Now I have to drive 40 miles to drop off their satellite, boxes and equipment, just another example of their great service... Got Comcast for cheaper. The customer service was great and my internet speed is ten times faster!!! DON'T USE DIRECTV.

Approx. 1 year ago, I signed up with AT&T/DirecTV for tv and internet services. I signed up because of a promotion offering $55 off for 24 months for customers who bundled. Immediately after the internet was installed, I began having issues with no service. A technician responded approx. 5 times but was unable to resolve the issue due to my home being "too far from the box". We tried lowering the speeds but still no luck. I called to cancel both services but remained a customer after AT&T/DirecTV offered to honor the promotion if I kept the TV service. I was assured and reassured that canceling the internet service would have no effect on the promotion since it was no fault of my own. Fast forward 1 year to current time - I recently received a bill for nearly double what I had been paying. I contacted them to find out why.

The bill has doubled in 8 years and we lost lots programs. For the money we do not get local news. Terrible customer service. Way too many infomercials. Very, very, very expensive.

DirecTV continues its scandalous refusal to make MLB LA DODGERS telecasts available to the fans of this team!!! We are and have been appalled. My poor mom was such a fan and watched these games since forever yet for her last three years she could not. I condemn DirecTV for this.

DirecTV costs too much! If each channel was priced we could make choices and not have too many useless channels, in each package they force us to choose. I would also like to have people with English as their first language to speak to at customer service.

Collections on DirecTV was terrible. We was actually threatened by one of the guys that work there. Couldn't believe it in hand after you get all the threats and leave in the boxes on top of our porch then when I come in and act like our house is his house I just we will try to give him the equipment at the door. Now he has to come in and take them. Will lose everything and try to bill me a 100 dollar for a 2.00 power cord and threatened my credit.

This winter has brought several nor'easters with heavy wet snow. We've lost signal, briefly, maybe twice for a few minutes but that's it. Our controller has a built-in DVR so we have the ability to watch pre-recorded programs if the signal is out. This is not possible with other services that store programs in the cloud. We are very happy with DirecTV!

Rude customer service and get connected to outside company. Threaten me about my service. Been a customer since 2002 and pay $203.00 a month. Refused to me to speak to a supervisor. Then hung up on me. I like the quality of the channels and good reception. But the rest s--ks.

We switch cable Cox to DirecTV because of their promo and after a month we are surprised our bill was huge. DirecTV makes advertisements very good but if you will hookup you're in big trouble. I wish that there is a law to all fake ads just to get customer because this big company make a lot of money stealing customer money. You live paycheck to paycheck and you just decided to get their promo because you want relax but you will be more pressured.

I like them but you have to call occasionally to deal with them about the price. They also call to let you know about 90 day specials for certain channels which you can only cancel by calling a special number - more time consuming.

The company removes a channel or 2 every month. Every month the bill increases anywhere from a few cents to a few dollars. I have been a customer for over 5 years and I can't even get a deal to add the bundle. My bill for basic is up to 225 dollars a month or should I say WAS.

I had DTV for many years (10+) and they were wonderful, prior to their acquisition by AT&T. After the acquisition service slid downhill as fast as the prices climbed. The cost went from $90 per month to $160. Every change to the service resulted in a new contract period, outages became common, calls to customer service took hours and were pointless. In other words, the typical AT&T experience.

A lot of good things to say about DirecTV, but I have two complaints: 1. Inclement weather usually disrupts my service. Heavy rain or even light snow will disrupt my service. Too much, too often. 2. I tried to upgrade my service to HD-DVR. Guy on the phone talked me out of it. Why?

This is a good company except if the weather is bad. Absolutely terrible For reception then nothing if the weather is bad. Also not really great if there is wind.

Customer service is very good. But way too many channels. I'd like ala-carte where I can pick what I want for a lower price. Also, the signal pixelates or freezes more than I would like.

I feel they should have paid me to have this. Mostly all channels selling something. Very very poor programming. Will never ever recommend or go back. A sucker deal for AT&T. Makes me think less of them when I do love their cell service but alas have discontinued this as well. Get same service cheaper elsewhere.

They stole my money. Refused to give it back. Bundled me with an internet provider that could not deliver service. Then tried to screw me with cancelation fees for service they admitted they could not deliver, total **.

Satellite box in my house has an extended delay when attempting to change channel after watching another channel for a while. Wind and rain both take out all channels until storm subsided.

Our past cable providers were a nightmare. Since switching to Directv we have had very few problems. In fact once the initial set up bugs were ironed out, we never had another problem. The support staff was very nice and easy to work with, if they hadn't been we would have been looking elsewhere.

I have constant problems with billing at DirecTV, the amount tends to vary. Seems as though I'm always on the phone with them. The choice of channels is horrible for the price. Yes, I could pay more (which I won't) for what I consider a bunch of garbage. I'd like to have the selection of what I want to watch not what "package" has "some" of what I want.

This is the worst satellite company I have ever had in my life. They are liars and cost too much. This company should be shut down. I can't wait till my contract is over in January 2019. I will go back to DISH, my original satellite company that I had been with for 9 and a half years and only ever had a problem with one time and got fixed right away. They never lied to me not once and were always helpful.

DirecTV is one of the few options I have regarding selecting a cable provider. I selected this provider because of cost. During hurricane and other storms the satellite seems reliable as only a few times did I lose cable during storms. However the issue I have is that one day my cable would not turn on and instructions were given on the screen on how to reboot the cable box. Following the instructions, my cable would not turn on and instructed to call customer service. I did such action and was told after a rep could not reboot my cable remotely that they would need to send a technician and that I need to upgrade the cable box/equipment. This was an extra charge. The technician was not professional by leaving an unused wire attached to my wall and a wire lying across my living room floor.

Have had DirecTV for many years with 100% satisfaction. Since ATT has taken over I've had nothing but problems. Sound goes off without warning. Push a command button and it will take several minutes for it to respond. Reception falters. The new menu adds many more steps to get to what you want and is difficult to read and follow. Never thought I would say this but if things don't change I will be going back to ground cable.

Customer service is a joke! Nooo one speaks proper English, you get the complete runaround from every single agent. When you ask to escalate the issue and speak to a supervisor you somehow get disconnected... hmmm??? I've been waiting 2 weeks going on 3 just to get my services installed. Been given dates of supposed installment dates, even taken days off work to assure someone is here to be told, "Oh no. Sorry we had to reschedule you." I discontinued services with them a few years back for billing issues (every single month my bill was drastically different). When questioned, again got the complete runaround. Their solution to this every time... (pay the amount of and your account will be credited). My husband wanted to give them another shot and well here we are. Sitting in the living room with our two kids with no services... great job DirecTV/AT&T, you guys rock! Nooot!

If you're planning to get a DIRECTV please read this. In the last 10 years, I was "blessed" to get this company TV service, twice. Why, because there are no too many services available where I live. The first time they sent two technicians that made such a mess out of my house that I have to complain to the company. Then comes the service. Pray dear God the weather is nice because the first thunder comes, there goes your TV and we get them here.

Since AT&T took over DTV the service is not great. The cost for basic is between $80-$90 a month. Also, if you get everything is between $250-$300 a month and that it is expensive. Especially for elderly persons on a limited budget.

I signed up with DirecTV & was to receive a $300.00 gift card & a $15.00 discount per month because I am a AT&T user! I was to get combined billing, I'm still waiting for these to happen... I AWAIT!!!

In November 2016 I moved. I had been with Dish Network for 18 years but switched to Directv because of a 2 year offer. It was supposed to be 50.00 per month for 2 years if you switch providers. I already had AT&T for phone and internet so now I could bundle all Directv, home phone and internet, all on one bill. That so far has been ok although the 50.00 per month I was promised turned into 65.00 with all taxes and etc. Now I received notice AT&T will no longer bill DirecTV along with phone and internet. Directv is breaking away and will start being billed separately soon to come. I would imagine when my two year promo period is up Directv will try to ** me in fees. I will probably be switching again. I'm thinking about going to a good digital antenna. Most tv I watch is local stations and I hate paying for tv. I will be looking soon for an alternative to satellite tv.

They screwed my last bill up and refuse to correct it. They claim that I owe 4 times more than I do. They wouldn't close my account until I paid, but could not pay it without a final bill.

DirecTV before taken over by AT&T was an amazing company with amazing support, now being a AT&T company support is just as bad as AT&T wireless. I never minded calling DirecTV as oppose to other companies, now I dread it, in the end DirecTV is a once great company gone bad due to AT&T.

Very slow and they took off channels which we had before with U-verse but wanted us to pay more. The phone support (offshore) is useless, time consuming waste of time and besides being ever so painful.

Too much money for the same channels. Too much for HD services and too much for additional receivers. When I called to drop down service they would not offer a discount rate for customer longevity.

Since 1995, We have been a DirecTV customer, beginning with our new RCA satellite, hence we did not have a DirecTV satellite. There have been missteps over all these years, but we accepted their excuses. During this time, and my employment with a very large hotel, I was able to recommend them to a very wide audience (not for their rebate)... Several years DirecTV required a monthly charge to ensure me of speaking with a human and response if a service call to our house was needed... The stations I watched remained the same as well as most programs.

I use the basic package of channels that came with my Verizon service (TV, computer & landline phone). I have been very satisfied with the selection of stations. It includes AMC, Animal Planet and the Discovery Channels, Nat Geo, Comedy Central, Paramount, TNC and a few other stations in addition to the basic local stations that I use most of the time. It does not include the premium stations like HBO, STARZ, etc. But, I watch waaay too much TV, as it is. I don't miss the premium stations. I opted to get a recorder with my setup, so I record most of the shows and zap the commercials. I love that. Only down sides to the service... occasional lapse in service/lost signal during a storm. Also, the whole package is waaay too expensive.

There were increases on a regular basis with no improvement in service or product. You spend more time on hold than time talking to a rep. We don’t watch many channels/TV but had to pay for them to be able to get HD on the few channels we do watch. We “cut the cord” a year ago and it has been great. We bought an antennae for the major networks and local channels (less than $70) and we bought an over-the-air DVR for recording shows we want from the major networks (less than $250) and now pay about $7 per month for special services. We saved enough by dropping DTV that we covered the cost In less than 4 months and we now save almost $100 per month without DTV and we have programming that fits our needs better than anything DTV offers.

DirecTV customer service is horrible. They claim they have no one to help you on the weekends. They are rude, will put you on hold forever or hang up on you instead of resolving the issue. They will transfer you a million times to areas that don't understand what you are saying nor can you understand them. The overseas employees they use are in a room with so many people you cannot hear them. They claim they have noted your account yet when you call back no one knows anything.

DIRECTV is the worst cable I have ever had. Pictures not clear... repeats prevalent... not many NEW. Additional costs to bills not authorized. I pray all check and BEWARE.

I started with a monthly bill about 68-70, every month for the past 3 years. It's higher and higher, now it's 198.00. I'm disable and my husband is a disable vet. It's going up too much.

I stayed with them close to 5 yrs & my equipment was outdated. In order to receive newer equipment, I was told I'd have to sign another 2 yr agreement or I could just keep what I have.

I've had a problem with DIRECTV for a couple of months. Every so many months they give promotions, you have to call them & tell them you want it taken off. If not they will charge you $29.99 for something they put on free. With that being said I called to let them know because I was late (on fix income). Spoke with a manager (Cindy) & she said, "Sure. I can help up." As the conversation went on She said, "Hold on," came back on phone & said, "I changed my mind." I told her, "OUT of all my years (66) I never heard anything like that." I told her it was either Cable or my Asthma medicine. I chose my medicine. She hung up in my face.

Cost way too high and not a good selection of channels you watch without having to pick an expensive package. Able to purchase individual channels would be better.

Been a subscriber for 25 yrs to DirecTV and really want give it up but can’t find a competitor that will enable me to skip advertisers with a DVR. DirecTV's quality is not bad when it comes to picture etc. but offers for long term subscribers is dismal at best and they never have anything new to offer us long term subscribers.

They have poor advertising content. Too x rated on some stations!!! Not for children. Advertising sex toys. I have complained twice about it but they still won't take them off, so I canceled DirecTV in less than a month and they had the nerve to charge me several hundred dollars to cancel their satellite system. I also had a lot of trouble canceling their system. They would not take their antenna system off my house after I canceled their service. I finally went to Amazon Prime and Netflix and a lot of free channels through ROKU. I am now paying $30.00 a month including DOZENS of FREE channels. So to DirecTV and all the satellite and cable channels I say STICK IT!!!

We never had any problems with the reception through countless storms; however we did have a large problem with DirecTV removing their dishes from our roof (it was necessary to have the roof repaired). We contacted their Customer Service numerous times with no result.

The first thing that bothers us is just about every time it rains or snows the satellite goes out. The second thing is the price. The first year they could find us a deal so our bill was $70 a month but after that they can't find anymore deals so now we are stuck with a $100 a month bill! We are looking for and will find an alternative.

Cost is very high and the same shows over and over. Need to cut some channel and get better. Time move like on Acorn and other TV sites. Need a better way to connect.

I will always tell friends, family, coworkers to never subscribe to DIRECTV. I signed up for a 12 month contract 1 year ago. I contacted them to state I would be canceling their services after the contract was finished. They told me I had another year. They falsified the contract. I did not consent to this. They were also very rude and the female was yelling at me. I feel she was very intimidating and insulting. She said they never do 12 month contracts. I informed her I had one the year prior to this. She raised her voice and yelled at me again. Very unprofessional.

I have been an AT&T customer for many years. I did break away for a few short periods to try other Television and computer packages but always returned to the best. AT&T U-verse. I was always happy with it until I was called to switch to DirecTV. It was practically a threat that if I didn't switch, I would be paying a very high price to keep U-verse. Being that I am a senior citizen and on a fixed income I had no choice to change to DirecTV. I disliked it but could live with it for the two year contract and then I would change. Two nights ago DirecTV would not load on my TV and all of a sudden I was directed to a change button and walla, the print became smaller, lighter in color and I could not see it clearly even when I put my glasses on.