DIRECTV Reviews

I've been with DirecTV since 1997. They have grown into a very reliable company. Any problems that arise are handled quickly and efficiently. The only complaint I have is what the problem is with most things today is that it starts to get expensive.

They are all pricey if you want any sort of service unless you settle for the basic package. My reception and picture is quite good except during t-storm or heavy snowfall. Like most other big companies you call to them will be routed out of the U.S. and can get rather frustrating due to a language problem.

Signal is awful on rainy days, windy days, every time it drizzles and sometimes even on sunny days. Also, customer service needs to learn English to be able to assist customers and they should have manners.

DirecTV delivers what they say you will get for a good price compared to Verizon which promises everything for less but charges you way more than they said it would costs. DirecTV costs remain the same as opposed to Verizon which raises the rate every month. DirecTV's customer service is top notch. The customer service representatives are respectful, patient, courteous and informative. They always resolve the issue or problem and don't charge you.

Customer nonservice is awful. Wait time dealing with robots or outsourced non Americans is unbearable. Have had same equipment for 8 years with no update unless I sign a lengthy contract.

You will not believe how DIRECTV installed the wires. They are exposed and they left their debris everywhere. What a awful job. Also, nothing but murder series. Very bad programming!

I feel that Directv & ATT are overcharging their customers with programming, maintenance, taxes. Also, longevity customer without contracts are being forced to renew their contract to replace old equipment. Directv technicians after replacing old equipment with new equipment and sneaking a new two year contract without your permission stating you have upgraded your service and programming.

They want you to sign up for a 2 year contract, prices are really good the 1st year but when you enter 2nd year the price doubles. I went from $61 a month the 1st year to $127 the 2nd year. I called them to see how much it would cost to buy my contract out, it was going to be $20 per month and I had 11 months left. When I told them I would buy out my contract and sign up with Dish, the rep said let her check to see what she could do. Come back with $77 a month. I have been with DirecTV for 12 years, and they will creep up the price if you don't watch. They had me paying $135 dollars a month until I had signed the new contract.

Too many commercials, same one back to back, one minute of show then more commercials. Paying too much for more commercials than shows.

They offer good service but what a hassle. I owed them I think $80 yes and they chased me for 4 years over this lousy $80. So good service but man I think there's got to be something wrong with these people.

I moved and wanted to transfer over service, had 3 techs come out to my new place to set up service and they said no both times, one couldn't find my place. Frustrated and canceled service. I paid the final bill but kept getting bills. They sent me a bill and want me to pay when clearly I haven't been using service.

We had a list on our DIRECTV that we could go to and see ones we were unable to watch at the time they were showing. It worked great. Gave the dates when each were shown so we could watch in sequence. They have now changed, so it is all messed up and can't tell which one to watch first. Then if you don't have time to watch them in a few days they delete them. What a mess. Will be checking Dish and Comcast.

Had been with DirecTV since the beginning, 1997. As soon as AT&T took over things got bad. The fees increased but they continually dropped channels from our chosen package trying to force you to take a higher priced package thereby starting you on a new two year contract which if you dropped their service within that twice years they would charge you huge sums of money to get out of contract. Same situation with their equipment.

We signed up for DirecTV a year ago based on an offer for a mobile phone via AT&T. The service has never worked properly on any floor in our home other than where the main box is. We have basically been paying a monthly fee for nothing. I am trying to cancel as we had to replace with Xfinity. They are trying to charge a cancelation fee for canceling before the contract period. I am so frustrated with customer service protocol without common sense. We have paid $1100 for basically nothing.

Customer service is awful! I had to cancel after only 2 weeks and several calls that I was hung up on, I must have called everyday for weeks. Customer service is horrible and they are trying to charge me over $700 for cancelling. This is how they make their money!!!! Do not go with DIRECTV! I have had the runaround and it's horrible what they have done to me!!!

Call DirecTV AT&T to get a second account at my summer home. They told me the address did not exist. Had a technician drive out to the summer home and clarified that the address does exist. Technician looked at his work order. Found out that they transferred equipment from my primary residence to my summer home. Told that was incorrect. Spent a total of 50 50 hours on the phone with them arguing to set up a second account. Still to this day I've been arguing with him for over 3 weeks straight day after day. I would never recommend this company. I will be contacting an attorney to sue them. I will also be contacting the Better Business Bureau. I would not ever recommend this company to anybody. Ask for a call back for an escalation. Still waiting 3 weeks for a callback.

Losing a customer over 5 bucks. Been with DirecTV for 11 years. Changed format and now buffering when watching rented movies. Cs rep will not reverse fees for a movie that took over an hour to watch last 23 min. Terrible customer service and price keeps going up. Do not waste your money. Goes out every time it rains or we get a dust storm. The NFL package is a ripoff. They should be ashamed. Going back to the original provider.

Been a customer of DirecTV for over 10 years, now every month for the last 2 years my bill has gone up. I call and downgrade as much as I can, then last month (after downgrading) bill was higher than the month before. You try to call them and be civil and they give you a runaround and say, "That doesn't sound right. Hold on I will check something, wait 10 mins." They come back on and say that the bill is correct. How can it be!!!

Was continually overcharged for 6 months. Could not do anything to get them to stop. Finally had to close my credit card and get a new one and new service from another company... Today my wife who was not on the account was denied a loan due to a past due amount from my account when I cut them off... That was actually less than the amount of their overcharges!! We tried talking with them on the phone... We tried messaging them... Was told by them it was all a big mistake. We would be refunded... never happen and overcharges continued. Kept track of all our messages and billing. They would not turn off the service!! We had no contract with them. We had the service. No kidding, for years always paid them on time every month!!... until this all happened. Literally had to pull the power on their equipment and get a new credit card and change our account number to keep them from stealing our money from our account!!!

Has Directv installed on 01/06/2018, in the premise of receiving certain channels. Nope, didn't happen, I always watch National Geographic Wild, nope do not get it, after a promise I would from an AT&T representative. Also promised I could bundle internet, tv, and phone, Nope again. I have prepaid cell phone. Can't bundle that, and it took almost 3 months to get internet and tv bundled, and that was only after I turned in AT&T to the BBB. They have the worst customer service I have ever seen in my 54 years of living! They expect you to honor their contract, even when you are promised something, and it doesn't turn out that way.

I have been using DirecTV for 12 years. Whenever I have a problem I call and customer service is quick to help me out. They are very reliable. Before DirecTV we used DISH Network. I would not go back to DISH.

Keep having drop outs. We've had the repair guy over 2 times now and still have periods that freeze up every night. Picture quality is good and channels are ok.

Someone is using my acct to rent movies and the adult add on even other channel. I wish I had my dish back. Bill is a lot higher than it should and they don't replace things when it goes bad.

DirectTV has been my service provider for nearly 10 years. Maybe that's why they work so hard to keep my account. When I learn they are raising rates, I call & ask for lower pricing. They "always" give me a great rate without lowering my package! I appreciate their willingness to negotiate.

The prices seem to increase for no good reason other than greed while the new movies on premium channels get more stale and new movies less frequently. If you need support, good luck getting anyone who actually knows anything about DTV. They seem to be mainly from India, speak with a heavy accent and do not use DTV themselves so they really have no idea what to do about any given problem other than what their computer tells them. I will be trying another service soon.

I purchased the full package of DirecTV through Costco. My first application was denied but my wife was able to finally seal the deal. I noticed interruptions during severe weather that would occasionally role through the area. I did appreciate the waiver on my contract commitment since I was hired in federal service overseas with the Navy. I did have some challenges when DVR was active on multiple channels.

I signed up for the 35 dollars a month and we never received this price. Every month our bill could run anywhere from 85 dollars to 120 dollars and that's with us never ordering any special programs.

I was happy with DTV until ATT took it over. Since then, I'm experiencing pauses in programming, video and audio will pause for anywhere from 1-5 seconds, regardless of what channel I choose. I haven't been able to get the problem fixed.

Service always went out in the rain and when there was snow on the dish. A wind storm moved my dish and the CS representative said it would be 5 days to get a technician to my home. So I disconnected service and had cable installed the very same day.

Cable cost is awful... Keeps going up all the time. $200.00 per month including only 1 pay station. Have to keep calling to get your bill reduced & they remove several stations. Bill creeps up again. Been a DirecTV customer for many years. We are ready to switch to another company to see if we can get cheaper tv cost. We have 2 homes with DirecTV and pricing is ridiculously high!

I have been with Directv for over 20 years and my price has double, now they give a person just signing up a price variety for at least 1 year, so I'm going to make 1 more call to get the price down. If that don't work they will lose a 20 year customer.

Stuck with slow DSL for internet, and Satellite for TV. No cable lines, but near the city. If I had cable, it would have options for TV & the better download speeds most people have today. Cannot stream or download movies etc.

Service is okay, but bundling is a pain because of cost and availability of service. Then if you want to change to another provider, they get you there.

We have been using DirecTV for several years and have overall had a good experience. Whenever there have been problems, DirecTV has been very responsive and resolved them timely. Whenever equipment has been a problem, replacement DVRs or remotes have been sent quickly.

We've tried a few different companies and we ended up back at DirecTV. Although, getting the "bugs" out took a few months. They had switched us to wireless which is nice because no cables running anywhere. But then the wireless would stop at least once a week. With trying all that directions said to try I still ended up calling. After a few months I told them I was about ready to go elsewhere. It finally began to work although I still have to reboot everything once in a while. Also, DirecTV's pricing keeps going up slowly, but so is everybody else!

Being a long time loyal customer does not seem to matter. Your bill keeps increasing until you cannot afford service anymore. Channels have been delegated but the bill has gone up instead of decreasing.

Having been with Dish in the past, DirecTV is a breath of fresh air. They strive to make their customers happy. And they have many different packages and bundles.

System has become very slow when switching between channels - snow build up can hurt reception until the snow melts off dish. But service techs are the best.

DirecTV billed me for movies I never looked at. They wind up messing my credit up for this. I never paid them. Customer service along with the managers, supervisors were very unprofessional.

The DirecTV promotions stated 3 months free premium channels, $300 AT&T Visa card. On my 3rd bill, I was charged for premium channels. I was told it is because my install date was in the middle of the month so unless your install date is on the 1st, you do not get 3 months free. I only received a $200 AT&T Visa card. That's not a big deal but I was told by 2 agents they had corrected this. I hate to be lied to. I have more complaints with this company but too many to list. Just beware! I will be returning to Dish when my contract is over.

I ordered new service to be installed and called to cancel. Directv has hung up on me twice, placed me on hold for 15 minutes trying to transfer me. The automated answering system placed me on hold when I called the 888-777-2454 number that is on the website. Then transferred me someplace and came back online to tell me that the number I called was not in services. How can anyone trust a company that can't handle incoming phone calls to discuss service? Refusing to open an account with them-period. Poor customer service.

I started to open an account with you and the woman spoke really fast so I couldn't understand her. She would not give me prices without a credit card that she promised not to use it. I gave her a cc and in the end I decided not to do it. I called back twice again to make sure it was not charged to me. Today I found they had both done a credit check and charged to my bank. This company is so scummy. Buyer beware.

I have been a DirecTV customer for over 14 years. I had 2 accounts because I live 6 months in Florida and 6 months in Delaware, then one day last year a person said, "Why don't you combine accts and just take box back and forth," ok I said that sounds good. Now that I am back in Delaware my locals don't come in error 771. I call get a runaround on the phone. For over 7 hours in 2 days I have been lied to, hung up on and rerouted about 20 times.

They bill you every 20 days of services. The bill cycle from the 8th-the 9th but the bill is due on the 29th of each month. I got the services on March 8, 2018. I got a bill on March 14, 2018 then got another bill on March 28th. They said my bill was due March 29th. How? That's not even a month that's 20 days. How is this even possible. Two bills in one month. So I paid the bill on April 5th. I called April 10th to change the bill date the 11th month that haven't got done. They say they can't change the billing cycle. I never asked to change the billing cycle just the due date on the bill... poor customer services.

It was bad enough trying to read the Guide and DVR recordings with older eyes in the household but now all of a sudden DirecTV has changed the formatting to this small, ugly and very unfriendly interface! What's the point of the guide if I can't read it without going up to the screen? My 80 year old mother will now sit there unable to figure out what's showing even with her glasses on! It's ridiculous for all the money we pay! Think about everyone DirecTV...is this just so you can advertise more or what? We can't read what's up there! We are going to look elsewhere...

I have been trying to cancel service since March 4th, 2018. Today is the May 6th, 2018. It has been a long nightmare. It took three weeks to stop being charged. I'm still being charged for non-return of equipment. I've spent hours on the phone talking to many poorly trained agents over the past two months. I would never purchase a service from AT&T or DirecTV after this experience.

I accidentally double paid the $235 installation cost. It was downhill from there. They promised to refund but the next month they still had the money and deducted the next month's bill leaving $144. They then sent me a bill and a statement that said they had put the money back into my account. After watching my bank statement that month, I saw that that had not been done so I mentally deducted the next month out of the balance leaving $54.

Always lost reception when cloudy, could not understand when calling an agent. They did not seem to care. Now they say they miss us. What a bunch of BS that is.

DirecTV is overcharging you for no reason, before customer contract of 2 years is over. Walking you up to remind you about your bill, calling you even weekends when you disconnect them for charges that you do not know it you have. Plus, very poor customers service.

Combined billing with Century Link sucks. Also, they need to have more in the US agents available for escalated calls and really work on one call resolution.

DirecTV has their packages priced and bundled such that the consumer is “nickeled & dimed” to death... To get the channels you desire, you have to buy a lot of junk that you’ll never watch... If I had another viable cable option, I’d switch providers in a heartbeat but my home is in remote area.

It’s important to purchase the insurance on the hardware and service calls, to ensure zero balance if upgrading is required. We were “three generations behind” in equipment upgrade; and our very friendly service provider upgraded each Genie box and programmed each resulting in a fee of zero! It’s not expensive but so worth it!

I've had DirecTV for many years and have had no problems. If there is an issue, their customer service support answers in a timely manner and has been able to identify and fix the problem.

I have only 2 Cable & Satellite TV providers, where I live. Routinely, I have been cheated by DirecTV, when I have signed up for "Prime Movie Channel" specials for a discount price, but billed for the full price. Currently there are 12 channels which I pay for monthly, but DirecTV removed them from my channel line-up. The service at DirecTV is so horrible and unresponsive, that I have given up trying to receive any help from them, at all. Furthermore, the DirecTV representative who installed our service arrived many hours after dinner time and did not leave until after 11:30 pm. They are horrible.

DIRECTV's service is terrible. Every time it rains our DIRECTV goes out??? Also, it takes forever to TALK to a person & the cost is WAY TOO HIGH!!!

I have had DirecTV for many years now and I like it so much better than cable. It allows you to record up to four channels at the same time. The reception is great and the channel selection is fantastic. I had problems in the beginning and the customer service is wonderful, they are very responsive. Also wanted to mention that I have very little disturbance during a storm.

It would be better if DirecTV offered the CW channel. Also good would be the ability to only pay for those channels we watch and not have to pay for the majority of channels they offer in a package that we don't watch. Prices are very high for service.

Goes out every time it rains or snows. Better than cable, but little difference in price. Too many infomercial channels and music channels. No availability to pick and choose. Some channels repeated.

I am going back to cable. Because on DirecTV you can watch only four tv's. They just damaged your roof when they mount the dish. No sealant under the large lag bolts.

Equipment is new and reliable with a lot of room to save recorded programs. When there is a problem they stand behind their commitments. I have had DIRECTV for many years after terrible experiences with Fios and Dish.

When compared to the other vendor I used DirecTV is much better in my opinion. However I believe DirecTV as well as Dish could offer a better variety of programs, by eliminating some info commercials and combining some of the older Black and White movies/series to fewer channels, which would open some space for newer or a variety of other entertainment. As for reliability none of the satellite providers can avoid interruption from heavy storms whether local or elsewhere. Price wise I do believe there's space for lower prices.

When calling DirecTV you get the runaround and are always put on hold and what should be a simple call takes over an hour or more. And it has gotten worse since it was sold to AT&T. The service is getting worse. And I don't think I'm getting my money's worth.

It's a great company. Only problem is when it rains heavy I lost signal but that is the only time, otherwise it's great... my experience with them has been good and I have been with them since 2010 and wouldn't change to any other. They have been really good.

Roughly 40% of the channels on DirecTV are commercials, they make us pay a sports fee even though we don't watch sports. The satellite feed drops every time it rains and seems every time we try to watch something on demand it buffers over and over again.

DIRECTV has an inconsistent connection. App is terrible but the worst is their billing and customer service. Always messing up bill, overcharging and won’t fix it. Will be switching soon.

Started getting a 771 error message last Sunday. A tech made a service call on Monday. By Tuesday we were having the same issue, again another service call on Thursday and again by Friday the same issue. I then called for another service call with a Saturday afternoon appointment. The tech called me on Saturday morning... I told him that he was 2 hours too early and I wasn't home. He said he had 2 more calls that day and I suggested that he could come back after the last call. He stated "I get off at 4 and I am going home" So no service call. I had later found out he had cancelled the service request. While being in contact with customer service I was told that the local service centre manager had said that the tech would make this call... it never happened.

I have had Directv since early 2000 and have been pleased with the service but after AT&T took it over, the service has been very bad!!! From them changing the tv guide to getting my AT&T account mixed up with my Directv account, where I cannot login to my Directv account, it is horrible! AT&T should have kept the two separate. I am thinking seriously about changing my service!!

Usually they are on time to do what the company says. Pretty much friendly workers, polite, also help you out sometimes. But a lot of the workers don't take their boots/shoes off and track dirt/mud into the home.

We have had DirecTV for 15 years and wouldn't change for anything. We love all the channels that we love. All the old shows that we grew up with and the new ones we are watching.

I particularly like Directv because they have One American News. Other than that, Comcast is pretty close but I am totally happy with everything about Directv.

I have had a run around with both ATT and DirecTV. I had triple play installed at my grandson's house. Both DirecTV and ATT came out for the install. DirecTV came out first, the next day ATT came out to do the install for the tv, phone and internet the next day. I spent hours and hours on the phone with both their tech support and billing department. I will NEVER recommend either. ATT needs to bet their butt in gear and hire AMERICANS to do their support.

I've never had any problems with DirecTV. They can provide what Spectrum or Northstate cannot. I have 7 Tv's and 4 DVR's. The other providers cannot do this for me.

I obtained DirecTV at Costco through a promotion. I had to switch to AT&T phone carrier and I would receive DirecTV for $25 with free HBO. First off, DirecTV refused to give me HBO. Secondly, AT&T was so expensive, I had to discontinue service and pay the early termination fee. Then, I was told I would lose the free HBO... Yes, the same HBO that I was refused. The service went up to $50 a month now and I'm locked into a two year contract with these guys too. Now, they are going to double that $50 for the second year. My plan is to pay the early termination fee and be rid of both DirecTV along with its buddy AT&T. I will NEVER sign another contract again. DirecTV refuses to work with me so I'll be telling anyone that will listen how unscrupulous they've been.

I pay over $100.00 a month for a package that has less than 10 channels that I have any interest in. I’m considering Netflix, Hulu or others like those. Much cheaper and I can choose what I want to watch.

We often lost signal and the price just kept going up. I think the advertising is misleading as the price offered is so low and after you sign up it keeps going up and up.

As of 4/17/2019, we will no longer have DIRECTV, it was supposed thru CenturyLink a deal to receive a $15.00 gift cards, we received $50.00 for coming billing with Direct, which is now owned by AT&T, which didn't we didn't receive, they say it was CenturyLink's offer, not theirs, but yet told it would take 6 wks, so you don't qualify and last the deal is over from AT&T and that it's CentruyLink who owes us, and a Spv. for CenturyLink never responded, said he would respond in 24 hrs Ha Ha! CLink, will be deleted and join Cox, wh doesn't have a contract for internet and tv programs!!

Do not have any real problems with DirecTV except of the bad weather outage, heavy dark clouds (rain or snow). The signal will go in and out (weak) or out altogether with NO compensation from the DirecTV. I know they know that the signal has gone out due to inclement weather. As long as DirecTV has been in business, they should have developed a solution to this consistent problem. NO apologies for them at all, just sit and wait until the storm blow by. Horrible service but that's DirecTV... At its best!!!

They are always trying to con you into bundling with a cell phone provider but then DirecTV takes the money and doesn't pay the cell phone provider. Our bill was rarely correct, we had to check it every month and good luck once you're on the phone with customer service, you get a different answer every time.

DirecTV is an excellent satellite provider and they understand their customer well. They helped me when I needed help and I will stay with this provider for as long as their service remains good.

CAN I GIVE THEM NEGATIVE STARS? Beware AT&T bearing gifts; it'll result in your increased costs & reduced coverage over time! DO NOT BELIEVE THEM WHEN THEY INSIST THAT YOU MUST HAVE AT&T MODEM & WIRELESS to get DTV! Smart consumers know get one or the other - not both - unless you cannot get a signal. CHECK your invoice monthly! It will evolve from $29.99/mo to $90/mo very rapidly after 3 mo. Forget Customer Service - it's not service for anyone but them. Rarely can the customer escape even 1 bill without an increase of $10-100 or more. Invest in a small signal plug in & antenna for 1-time $20/tv for local stations & add Netflix &/or Hulu & get a modem & wireless or just stream from your smartphone, etc. It's more entertaining & you can watch endlessly without needing to "DVR". AT&T is really good at conning seniors & the technology unsavvy!

It's a huge ripoff, prices are too high, service is slow and customer service sucks. My roof leaks from the screws they used to put satellite dish on my roof.

DIRECTV over promise and under deliver. The movies they show are old movies and run the same movies over and over again. Their customer support isn't knowledgeable or friendly either.

Very easy. It worked very well until I bought it Att, until there was good. I'm going to switch to Comcast, we'll have if Comcast is not the same problem as Att. There are no good providers, one worse than the other.

I love the good choice of channels. But my issue is billing, it changes every month. I have to call DIRECTV almost monthly and they "fix it", but it's not.

I have paid for Directv since 2008. Each year the service price goes up and unfortunately the amount of times that I have been without service has increased. Unlike cable services when there is foul weather I lose my service. A rainstorm, snow. Snow in New England is a given but yet every time it snows I am left with a notice pasted across the screen with no service yet my neighbor who lives 75 feet from me has service. Also she pays far less than I do and gets more channels and she get preseason football for no extra charge. If I wanted to see preseason I would have to pay an added fee. Less service and more costs is what I am experiencing from Directv. To keep my business they need to lower the costs and give better service.

Recently DIRECTV changed its format for 'guide'. I can't see it and I'm frustrated every time I want to read info about a show. When my contract is up I plan to cancel my service because of this.

The pricing goes up quite a bit when your initial deal is over. Also, there are always problems when you go to On Demand and when the show reaches a certain point it automatically goes back to the beginning of the show and quite often there are problems when you tape shows.

I have been a DirecTV customer for about 16 years. Since AT&T took over my television service has gone from excellent to very poor. I can be watching a show on Netflix or Amazon Prime and without warning the service will shut off and after a few minutes it will turn back on but on a different showing. I have had 3 different Technicians from DirecTV look at the problem and get 3 completely different answers.

DirecTV constantly overcharging late fees then one contested say I've got a new contract without my approval. Had to dispute this several times now. When I try to cancel I keep telling me I have a new contract. Been with DirecTV for 20 years. No longer necessary to have satellite TV and these companies are lying and stealing from their customers and forcing them to continue the contract.

I switched from using PSVUE OVER to DirecTV. Usually the other way around. I now do not have a lot of my bandwidth being clogged up on streaming tv, and now have a reliable TV option, with double the channels at a price of $12.00 less per month. PSVUE was $78.99/mo with all the add-on options and tax. DirecTV I am paying (albeit through the promo 12 month period, and then I can re-up with a new contract so I don’t get charged double that) $64.99 with add-ons and taxes. It is worth it for the massive amount of space I have on my DVR and on-demand with 4 total HD DVRs throughout the home.

DIRECTV promise you one thing in the beginning. It is good but then they do not stand by their word. Would not even tell me when my contract was ending. I had to get the BBB involved. It was better before AT&T got involved.

This company still has my security deposit despite ($50.00) my final payment to them on time. They sent me a prepaid Visa card in the amount of $7.00. They continue to send me "come back we miss you" invites. I bundled them with CenturyLink and my entire experience with them has been a mess since.

They suck. Call when having trouble they can't even speak English. Too much money. Don't like all ads. Always go out in bad weather. Miss my shows and they don't show over.

DirecTV is great, the only reason I rated 4 star is because AT&T was better. But DirecTV is easy use and when you aren't able to afford the good channels they will provide them for you for 24 hrs every once in a while - so be on the lookout.

DIRECTV love to prey on the retired folks, with a fixed income. I could easily fill several pages of complaints. Cost that only go up to own and contracts are a joke.

The only bad thing was the cost creeping up and up. Just satellite TV, no WiFi, $180 a month. We didn't even have the top package or HBO and Cinemax cost.

Storms sometimes affect reception. Snow on the dish also can be a problem. Picture quality is very good and ease of use is good. I have used DISH Network and they have some features that I like better.

I had DirecTV before 1994. Had it installed thru 2 moves. However since the ATT merger costs seem to climb month after month often. The customer SVC is disinterested. Have trouble talking off script.

I have been a customer of DirecTV for many years (20+) and am very satisfied in all respects. I have made two moves during this time and each transition to a new location was very smooth with no problems. Their people are knowledgeable and very helpful. I am amazed at the amount of patience they display when helping someone like me who is very limited in technical knowledge... all I want is a good, dependable picture on all my TVs RIGHT NOW and they understand that.

We live in the northwest - it rains and/or snows a lot. The service was constantly going out. I switched to a different carrier a couple of years ago... I believe the service has gone offline 2 or 3 times in that time. It went offline with DirecTV that often per month (in the winter).

We have had DirecTV for about 6 Years with 3 TVs in the house. At times during bad weather, we do lose the signal for a short time, but once the weather cell moves on, our viewing is fine. We only have the basic channels due to cost, but what you get for the cost is comparable to Cox. Have never had any problems with the dish or any of the connections, and would recommend our local distributors.

We ordered this service so my mother could watch 2 of her favorite shows. We started out with a special but found later we had to stay with it for 2 years and the price went up. The service kept going out and we were told either we needed to pay monthly fees for a service person to come out for no charge or pay 50.00 something dollars each time it went out. It only seemed to go out when we didn’t have the monthly insurance. Coincidentally.

Have lived all over the USA, so have tried every major cable provider and DirecTV beats all of them, hands down. Only reason not all five stars is the cost is high.

First, the channel selection sucks, several public channels are duplicated. Frequently the transmission of the picture is distorted both public channels as well as movie channels.

They provide good customer service. Was able to bundle phone, internet, and DirecTV. The support you get is very good and always willing to be sure you are happy.

DirecTV's better cable than MediaCom, which is the cable company I had prior to switching to DirecTV. I like the fact that I have freedom to start/stop channels on my line up whenever I feel like it. And the charge for all this relatively cheap, way cheaper than MediaCom.

I was a DirecTV customer for 2 years. The channel lineup is one of the best in the game. Prices are a bit high but again most companies aren't too far behind. Ok with that said. My personal experience with DirecTV customer service and their field technicians was awful. They consistently overcharged me for services/channels I did not have. Every time I would call and would be passed around to multiple people who said they would resolve billing issue. Never happened. Month after month same issue. If a technician needed to come out they would either show up hours after time window or not show up all. I advise new customers to consider all options before signing an agreement with DirecTV. Good luck also when your agreement is done with them. They will backload all types of fees and charges. My experience with them was a nightmare. That's my experience. Others love them. Just do your homework before you decide.

The bill from DIRECTV always changes. They don't speak ** English, hours every month on telephone always about billing, packages are always changing. It really does get old.

DirecTV has too many “info” channels, useless channels, it’s way too expensive, customer service is the absolute WORST EVER!! Hate this service. Never go back or refer anyone there EVER!!!

I had used DirecTV for a couple years and would advise against that very much. For one if the wind blows or it rains a little where you live you will experience signal interruption EVERY time it is very very bad. In the 2 years with them I NEVER paid a late bill. One time I noticed it said 86 cents overdue. Not sure why because I had it directly taken out at the same time every month. I called them to pay the overdue amount anyway and they wanted me to pay my whole bill 3 weeks early instead of just the overdue amount (which shouldn't have been overdue I just didn't want to argue over a few cents). The girl on the phone was rude and said my service would be cut off if I didn't pay my bill 3 weeks early. Therefore I am no longer with them and I am MUCH MUCH happier. I can watch a football game or program without losing my signal!

Received a monthly bill from DIRECTV. Called customer service which I seem to do every month. I can’t Understand what they’re saying to my inquiry. This is just a terrible company to do business with, I just can’t wait for my contract to run out so I can go back to my original company that I thought was too expensive. Live and learn.

No one will help me with my rebate $200 new DirecTV and ATT, seems it expired and I never received rebate information in mail. Moved and my mail was not being delivered. I properly signed up for a change of address yet somehow it was not directed to my new address. After spending a long period of time waiting, being transferred and being told can’t help, just not fair. I am very happy with DirecTV please help me get my rebate.

You can purchase any program you want. However, weather seems to bother the HD too much. I was also talking to a friend and he told me he has the same service that I have for $50.00 per month.

They wanted to charge me $99 to come and check my dish. The servicing should be part of the money I pay every month!! Thank God snow melted and it started working. Also they gave me all shopping channels and only a couple of good ones. I'm a senior and they should give a senior discount.

Channel selection is good, but the costs have increased substantially since 2001. We started at 80/month, now in 2018, it's 121/month. Will start looking at alternatives.

We have had techs out on three separate occasions because the system is losing the signal on perfectly clear weather days or nights. They have replaced boxes, wiring and even the receiver on the dish. We are still have the same problem.

Excellent selection of programs and some 4k programming. But they have been recently been troubled by pixel problems that DirecTV is trying to iron out. Also recently received a deduction in price and a 2 months later a slight increase: NOT GREAT.

They are very deceptive in their marketing and changing the original work order without the customer knowing, thus, they lose the bundle that they sign up for.

I have never once been consistently billed the correct amount I was quoted. They continue to charge me for movie channels I never ordered. Every month I have to call them for make the correct adjustments and when they installed the dish it was done incorrectly and I have to pay for another tech to come and fix it.

Cost too much and too many channels I don't care about. Now they've redesigned the guide, it takes up more of the screen, the left side is cut off, I can't read it.

I feel the cost is too high, I wish you could pick your own channel line for your bundle. My service fade in and out, my TV pictures freeze up 10-15 minutes a time. I am not really happy with the service but again being so many miles from the city, I can't get channels with other antennas.

They are overpriced and they increase every month without explanation. When you cancel they charge you. They are the worst company I’ve ever seen with ways to make you pay increasing fees, fees for equipment, and channels you don’t understand.

We have had DirecTV for 10 years and recently we had the Genie put in. We had a great installer who took pains to be sure we were comfortable with it. He even gave us his direct cell in case we needed more help.

Of the few times I've had a problem, they have gone out of the way to fix my issue. Never have I felt I was annoying them with dumb questions. At the end of any contact, I was always glad I called.

Sound drops out intermittently and pixelation occurs at a lesser frequency. Florida is the Sunshine State but when it rains you may as well turn to music on your phone or radio. The mere threat of rain is all it takes for the signal loss. Latent system/design faults as they can't seem to rectify the problems I've experienced since day one.

Have had nothing but good experiences with DirecTV but I know there are benefits which we do not use/don't know how to use. We got a smart TV and don't know how to sync the two.

They didn’t do what they promised when I first signed up. I’m disappointed. I cannot wait for my contract to be up. Their prices fluctuate too much. I was promised a two year contract for the same price. And I had to fight with them for 2 days to get it right. Also, bad customer service. They outsource jobs and the communication is bad.

I love DirecTV's reliability and customer service. However, I believe the service is overpriced. I have been a loyal customer for over 15 years. Any offers I've tried to take advantage of are for new customers only. There are very few providers serving the area where I live, so I continue the service because of my limited options.

I was paying $186 for cable and now that I am with DirecTV my bill is a lot lower and I'm only paying $88 for cable. I am on a fixed income and this was my best option to help me with my money.

Had DirecTV in the past with signal issues. Left them for sometime and then went back after they assured me they had new equipment. Same problems as before not to mention the continuous sales calls. Never again.

My story start in 2013. I had DirecTv and my contract was up and was moving into my fiancée house, so I called and canceled my service. At that time I paid my last bill and was 100% told I am good to go. Owed them nothing. Fast forward to May 2018 and I am notified that I have a new collections account on my credit report so I check it out and it says it's DirecTV. So I file the dispute with the credit reporting agency and they come back and say, "It can't be removed because Directv says it's you and you owe $563.00." So I spend I good hour on the phone yesterday with every department possible and they all say, "Nope you owe us no money. On our end you're clean."

DirecTV crooks will add movie channels to your account without notice or authorization then bill you accordingly. DirecTV is very sneaky in efforts to get more of your money. And the customer service people lie.

I am so unhappy with my DirecTV Monthly bill especially since DirecTV joined with AT&T. I don't like that I have to pay close to $200 for channels I don't watch. Plus, I think it's unfair that I am being forced to pay for channels I don't watch. It's a rip off! I would like to have more control over DirecTV programs. I even got rid of my movie channels and my bill did not decrease much at all. Maybe about $30, which is a joke. When I called to discuss my bill they did give me 1 yr. discount of about $60. However, once that year is up, I will be paying the $200 again. It's not worth it. I am going to be searching for other TV companies like Sling for my TV pleasure.

We were without the ability to record shows for almost 4 months and we never received any credit, refund or even a straight answer. When I've had trouble with anything, customer service has been almost non-existent. Also, the On Demand choices are terrible.

The first year we had a promotion. Within six months we had increase. I contacted them, "Oh we had an overall increase." The second year, another increase which we knew would increase by $X amount. But, again another increase. DirecTV was great for picture quality and reliability even during our worse winter storms in NY.

Better to use a streaming service. Cheaper to subscribe to a basic cable service, buy a subscription to a streaming service or device such as a Firestix, or similar device.

DirecTV was great until AT&T bought it. They changed the customer service, raised the prices about $12 this year, and changed the onscreen menu interface. It uses a thin font on a medium to dark background. Very hard to read. Plus, it is harder to navigate. Over half the population is over 50 years old. We can't see this. And now we have to deal with the general idiocy of AT&T. Just great!

This cable company is just short of being a ripoff. I pay for the lowest program line up you can get from DirecTV. The channel line up is 90% infomercials and shopping networks and news and that's it. Very few channels are actually entertainment. On top of that the package includes a free DVR that doesn't work unless I have internet so I'm forced to buy their internet which is through AT&T and that doesn't work either because it's phone data that has to share their signal with everyone else. That was one of their sales claim.

I have always been very happy with DirecTV. I wished I had more money to have the normal 150 channels. Right now I can only afford basic. I have never wanted to change.

I had a problem with channel 2 months ago. Took 4 months to get signal clear on local channel 39. It was not showing clearly. However, the service now with the channel has improved. I don't have to call for service credit for missing airtime anymore.

No matter what DirecTV offers or how they rate their services it seems it just won't hold up when the weather is bad. Comcast might be expensive but I still can enjoy TV during storms.

Awful experience with DirecTV. They offer a gift card that’s a fraud and committed fraud with my checking account. Now they won’t take the equipment Back. So they’re destroying my credit. Stay AWAY FROM DIRECTV!!!

They are very expensive. Now they have changed how you access your programs! It would have been nice if they would have given me the option to stay with my old programming views instead of shoving their new one down my throat! Just leave things the way they are.

Very satisfied with service, rarely have outages even during storms. Reception and channel selection is good except would like to get a NBC and CW station.

We had major issues with the billing between AT&T and DirecTV, they don’t communicate well and wouldn’t fix what they did, so we paid the fee to get out of the contract for Xfinity. Same price it ended up and much better service!

DIRECTV plays games with adding charges such as insurance without even getting permission. Since you are renting all equipment I asked why I would insure what isn’t mine? Was a 15 year loyal customer & got no breaks or discounts but instead unauthorized charges. Told them I was switching & they didn’t care.

My invoice keeps increasing. I called and they gave me a discount for a loyal customer, but my invoice still was higher. Not worth it, since we only watch about 10 channels.

The best channels are in the most expensive packages. The charges for the equipment are very high. They charge each tv two charges. One charge for the box and a charge for the programs. I give them high marks for granting extension.

Everything about DirecTV is very good except their price. It keeps going up. They give good prices for new customers but do little to reward long term customers.

DirecTV is ok with their programming and availability of channels but the customer service we get with them is rude and I tend to lose reception or have to keep reconnecting to WiFi because signal is not strong enough it something is interfering with it.

They play the same shows over and never call. The only reason why I'm keeping it because I love NFL football. Other than that I would of been left them. Never know new shows to watch.

DirecTV just changed their user interface and the result is a disaster! To make things worse, they have failed to respond to customers about this. So I have now switched providers after almost 15 years with DirecTV.

Very poor channel selection for almost all of the packages below $100. Also, customer service has a take it or leave it attitude. They sometimes pretend not to know or disavow what their advertised price for packages are and try to squeeze more $ out of you.

I was a DirecTV customer in my past and was sent a promotion to come back. I decided I would try them again as their service was a little less than what I am currently paying. What a huge mistake. First, it took forever to set it up on the phone. They were having IT issues and my phone call was more than an hour and a half. Anyway, I set my installation date and confirmed everything electronically I was required to do.

DirecTV offered a “Great Deal” with 3 months free premium movie channels and a Visa Gift Card to switch over service. After two months having not received the Visa card, I called DirecTV. I was told it would take about 3 months on average for processing. So I waited. Just called again and was told that a form was sent to me immediately after I signed up but since DirecTV didn’t get the form back, the offer had expired. What a SCAM! I never received any form and why wasn’t I informed of a form the 1st time I called. Never agree to an offer of a Visa Gift Card. I have finally learned.

Been a DtV customer for over 16 yrs, it’s amazing how they cheat you nowadays, all the taxes and fees you pay each month and if you bought your own box from Best Buy $200+ dollars they still charge you rental fee $7 to $9 per box, HD fees and times that by 5 or 6 boxes for 5 to 6 TVs and the Genie will not work in our case. Another cheat is when you buy a PPV at 10pm or 12 midnight (can't sleep or have party) on a Sat night and you're supposed to have 72 hrs access but they cut you off after 63 to 66 hrs and will not give you credit or refund if you missed move in the reduced hours.

Enjoyed DirecTV. Fairly reliable but every time it rained we lost signal. The worse part was trying to figure out their billing system. We finally pulled the plug and don’t care what they charge.

DIRECTV has horrible channel lineup. Would repeat channels over and over, channels you normally have no interest in. On demand was big with them. Their cable boxes were wireless and very slow to respond.

The concept and service basically good, however, continual technical difficulties makes it aggravating (Software pixellation/Freezing issues on their end they said). Mostly are corrected.

I like the channel selection and it has all Christian channels. But would like On Demand a little cheaper. It is too expensive in which it adds up very quickly so don’t use it very often but would if cheaper.

When turned on the access was very slow until it settled on a station... Changing channels it goes through double movement before it stays on the station. Cox never had either issues.

DirecTV/AT&T has very high price packages, you try to lower the monthly charges and half of the channels go away. Pathetic. I would not recommend this company to anyone. If my area had access to cable I would certainly not be using DirecTV for my provider.

Directv goes out more than I do. I am constantly having to reset the system. I will not be renewing once my contract is up! Cut the cord and start streaming your tv. Do not sign up with Directv!!!

TV works fine. Problem is with the billing. We are supposed to have a contract with a set price but every month the bill increases a few dollars. They have sent a letter thanking us for doing business with them but warns that if we break the contract, there could be a charge of $240.00. But they break the contract every month. Went to AT&T physical location for help and have made several phone calls. Waiting to see if this solves the problem.

They make you buy all the channels no one wants to watch then charge more for separate groups of channels you do want to watch and call them premium. I do like DirecTV better than the others I have tried but they are all mostly the same and way too expensive.

I really enjoy DirecTV. It is about a 90% improvement over Cox. But my main concern is the cost. They have offers for new customers of $30 per month. It would be great if they would offer long-time customers paying a whole lot more a thank you discount to keep us from switching to a cheaper alternative, such as Hulu.

I feel the bill could be cheaper and customers that have been with the company with years should get better discounts instead of 5.00 here and there.

DIRECTV is very frustrating and time wasting. Inconsistent signal strength that causes numerous pauses and lengthy loading times when trying to watch television shows.

This company has always taken care of my needs and concerns without delay. Very helpful with helping me finds specials and discounts, as I live on budget.

I like Directv but it’s very expensive; especially if you opt for premium channels. I like the NFL Sunday ticket but it’s pricey. But the service is good and the picture quality is excellent. The only downside is when it rains really heavy, you will lose your signal.

DirecTV sucks. Ever since AT&T took them over they are much worse... The service is terrible, they have people working there who don't give a **. They don't keep their promises.

I had no issues with U-verse, when AT&T offered it! Then they changed to DirecTV, I lose service and channel reception on a daily basis, and then at times No satellite connection that last for 30 mins or longer, and no storms. I HATE DirecTV.

They were better before AT&T got them. They can't seem to keep my bill the same, but yet no programming changes. I had to spend 2 hours on the phone with customer retention to get it fixed. Then the bill is still wrong.

We’ve been customers for about 18 years, we have always had excellent customer service, and the channel selection meets all our needs. It might be a little pricey but we have most all the options! I would not consider changing!

Excellent and very reliable and dependable company. The channels are a good variety for various people in society. I wish to keep DIRECTV over any other company.

Anything A.T.&T. gets involved with ends up being trashed. A.T. & T. Would screw up a free lunch!!! And their customer service plainly sucks. All you ever get from them is yada - yada - yada!

Just switched to the new Genie system. Must say not a fan of the new remote control, loved the old one. Also the old ones had lighted background. The new Genie has the controls in a different spot than the old ones, don't like that. Love the new joystick control of the volume and channel change on the new one.

We attempted 5 times during two weeks to get DirecTV. First time, they sent the technician to the wrong address. Next 4 times, DirecTV kept screwing up the orders; we only wanted Direct TV with no internet. Their staff kept messing up the orders to include internet, when the technicians would show up, they would tell us the order had to be cancelled and re-ordered without internet??? We never ordered internet! They just kept rescheduling over and over. Any time we called to complain or check status, we'd be speaking to someone that seemed to be in another part of the world, we could hardly understand them.

In general DirecTV has worked for us but over the last few months we've had a problem with the connection to the TV in our office. Contacted DirecTV and got hold of a very rude foreign accented woman who not only was confusing, but unhelpful. She actually said to hang up, turn the TV on and if the connection problem occurred to call back. She hadn't done anything to fix the problem so why turn it on and off and then call back and get another technician. As much as I hated Spectrum I told her they were more responsive than she and she immediately said, "I'll put you over to disconnect so you can go back to Spectrum." At that point I was fed up and asked to get a supervisor which I did and we have a technician coming over today. Just getting this off my chest as if I had a person working for me like this woman she'd be out the door immediately as she's not doing anything to help DirecTV's reputation.

Out of the blue, I get an email that says my DirecTV account is past due. I checked and found my monthly bill increased from below $125 to $177. I called and told them I never ordered or accepted any upgrades. They acted as though it was my fault for not noticing the change sooner. There are no words for the level of frustration these lying thieves have caused me. There is no alternative in my area... no cable company serves us here. I will cancel DirecTV and just deal with it. I NEVER watched any of the added programming because I had no idea it was even active on my account. That seemed not to make a difference to the “supervisor “ I spoke with.

First of all the service is horrible!! I have called and complained about it and they tell me I have to pay someone to come fix their crap that they installed at my home!!! I'm not paying someone to fix their ** because it's junk. My TV guide freezes and the sound quality sounds like a skipping CD. I even have videos of this happening on my phone. I called and told them I'm tired of their terrible service and I wanted out of contract free of charge.

The basic package offers no premium viewing and to add anything it gets into a lot of ups and extra costs! The more TV's you have, each one is an add on, do you want to pay for house-calls to realign your Dish, extra! Everything comes with a price!

There were some initial screw-ups when I originally ordered my DirecTV package (back in the dark ages in 1998) involving reneging on promises made by one of their Customer Service Reps but once that kerfuffle was resolved (but not in my favor, sadly), the service has been reliable and easy to master. It works as advertised and service is rarely interrupted. They are patient when the occasional service glitches occur and will walk me through a variety of possible fixes for as long as needed.

We like DirecTV so much better than Dish or TW cable, we had both providers, we live in country. Only DirecTV gave us a clear picture on our T.V. and we have been satisfied for several years. Thank you DirecTV.

Their customer service is awful. Every time you call you find a different answers and rude reps. Please avoid getting a contract with them. They never want to end it. It's a nightmare.

The menu (white button) was changed, without any notice to another format that is awful. Why didn't DIRECTV give us notice and instructions on the new format? One week after getting this crammed down or throats, I really don't like it at all.

They raise my rates from $44.66 in Jan 2017 to $67.95 in 2/2018 for a select pkg. This is robbery and causes a financial hardship for my family. So now I have a family pkg for $29.99 with only local channels. This is the customer service I receive from them. This is why they are rich and I am poor. I have to pay the higher price only because I want the USA channel. Today they call me & want to add HBO for $15.00 month. Why should I want to give them more $$?

Service and channel selection on DirecTV are very good. Price of service is fairly high, and you need to contact them periodically to see if there are any channel specials or discounts available.

I've had Directv for 8 yrs. now and never had any problems. I live in the country in the middle of the woods and we get great service. I would recommend DirecTV.

I’m a loyal Directv customer. Sometimes you have to wait to connect to customer service but they can usually get you back on line right. I bundle with Att for a better cost.

DirecTV has great service until your contract is up. Not giving customers a good reason to stay. High pressure on getting you back. Wish they would have giving me those deals when I was still with them.

DirecTV can get a little expensive. On my fixed income I can only afford basic. I use their extended service once when I had a TV go out and after somewhat of a 'HASSLE'; they replace it with a new TV.

I went to DirecTV because there was a two year price freeze. I'm assuming once my two years are up AT&T will jack me around like they did when I had Uverse.

Good when weather is clear but if there is heavy rain/snow you are in for no television. Basically told to wait out the storm or go to the roof and clean the dish.

Had no signal any time it rained very hard or was windy. Box took about 7 minutes to reset and would do so randomly. Not pleasant to deal with during live sports broadcasts.

There are so many channels but most are paid advertising. There are not many channels available overnight. The cost of DirecTV is way too much as well.

We received a wireless equipment upgrade and the equipment did not work. It was difficult to change channels, turn the television off, and the equipment would lock up and you would have to reboot the equipment. The service technician told us that the problem we called him in to fix is a known problem at DirecTV and there is no fix available for the problem.

Not happy with DirecTV. Unfortunately it has gotten out of hand pricewise. There are many channels you pay for which are useless. We can't bundle service because there aren't any services available. At one point tried to get alarm system through them & that was a massive fail! Why can't we choose the channels we want? That makes the most sense. Since AT&T has merged it's just awful! BTW... we can't get AT&T here. Not available.

They don't do what they say they will. I had my service turn off Jan. 2018. Have call them 6 times about getting their equipment back to them. Still no help!

Have had numerous replay interruptions, recording stopped, loss of sound, signal stopped. A serviceman was sent out after numerous complaints and confessed that the company was working on the issue.