DIRECTV Reviews

DirecTV has an outstanding customer service, they are knowledgeable, they are responsive and they get someone out to get you up and running quickly. In the 14 years we have had them, we have not had to make many calls for service - the service is very reliable. We live in an area where there are Nor'Easters and service is rarely interrupted. They have an awesome selection in stations, although we don't watch them all. We don't pay for any premium channels and still have plenty to watch. The only downside is that DirecTV is pricey! They say you pay for what you get, but their bills charge you for everything! Ugh. In all, they are an awesome company and provide GREAT service and reliability!!

Whether it’s cloudy or raining, I’ve had way too many issues. Customer care is almost nonexistent and costs are too high. Very unhappy with service. Many disruptions, and latency issues.

It would be great if Direct or cable providers let customers choose their channels since most of the packages include so many junk no good for nothing channels.

I had AT&T internet with U-verse. Canceled internet because of hacking. Now bill is $180 a month just for TV. It's a terrible company. Never got help with internet. They wanted extra money, had people say they were Thecanation with AT&T only to be hacked. Had 5 people hooking it up then tried to say my new laptop was bad. It wasn't. Had to get extra protection. I had Spectrum. My husband had lost his job, was looking to cut back on bills. Made big mistake after saying satellite wouldn't work. Salesperson sold me AT&T U-verse, was told by AT&T after one bill increase they didn't bundle. I wasn't under contract for internet so canceled it.

Goes out when we have weather which is when you need your television and have had equipment problems. Customer service isn’t always helpful. You sometimes have a long wait trying to get help and may be directed to other people only to get disconnected and have to start all over!

The DIRECTV service is too high priced and get channels you don't even use. They should give you channels you want to watch and a set rate for them. Also you pay for equipment one way or another which should be free and if you should not want the service anymore you need to return the equipment. The 160 to 170 dollars I spend a month is nuts.

We have used Directv off & on for years. They recently changed their menu, channel selection etc. The fonts etc are small and we're old. So I asked about it and they said they understood that it was difficult to see. Then they said they were there for "us". I don't like the fact that their attitude was "Too bad". But until we can figure out a way to get the channels that have Nascar and other car shows, we're pretty much stuck.

Price is always a concern and choice but overall happy with DirecTV. However depending on where you live there is losing the signal when bad weather happens which happens more than it should and they have the most annoying music playing on channels that are lost to weather.

We wanted both a tv and computer link. As I recall, download was by dish and upload by modem. The big issue was wind. Any gust would cause the screen image to breakdown. Plus the computer would get very slow or drop off. As soon as cable was available we happily dropped the dish.

I still have the dish on my roof. They punctured my roof & even though we attempted repairs the leak is still happening & now I have mold in my roof in my living room. I need help!

I am very disappointed. They lie and do not keep their word, they do not back up their sales associates. They lie to get you to sign and then they let you have it. Can't wait for my contract to be over to dump them.

I am referring to DirecTV now. The service is good providing your internet provider is decent. Interface is terrible though. But no added devices or service fees. Only extra costs are for upgrading to a higher channel package.

One of the best I have experience about selection options, reliability and cost. Very satisfied overall and plan to stay with them. If only AT&T would increase their internet speed.

They tell you what you want to hear to get you to sign up. Then once you sign the dotted line you are are committed for two years and when you call they talk to me about it. They all say they never received the call. There's a lot more that they do but bottom line is they lie just to get your business and that is just totally wrong.

I do not like that a lot of programming is messed up and unavailable to view when the weather changes. Lots of good it does to have a TV go out on you when you need to hear about severe weather. If electricity is not compromised why can’t the providers be just as reliable and continue with programming? Customers pay dearly so they should have enough money to upgrade the equipment so interruptions would not happen.

Set-up bundle package with AT&T. The company did not setup the account correctly. I was promised no installation fee, but was charged. I was promised a bundle deal price and was charge full price. Agent, Supervisors agreed the account was set up wrong, but stated could not resolve the issue. Telephoned DirecTv (part of AT&T company). They were not able to communicate with AT&T. After "weeks" of calling, and no resolution. I was able to cancel cable, home phone, but not the internet. Of course, I was expected to pay full price and the installation fee. My recommendation... "RUN as far from this company as possible!"

Audio services breaks out from time to time. Issue is with their Dolby audio and they can't fix it. They consistently raise the monthly bill without prior warning and then you have to call them and deal with someone offshore to straighten things out.

Over-priced satellite service where the public is CHARGED FOR SPORT SERVICE YOU DO NOT USE. Since AT&T bought them they are starting to use advertisements that you don't need SAT DISH. AT&T is probably making use of their existing cable TV.

Every time we have ever called and had a problem they are always there and fix it immediately... I am very pleased with their services and I would recommend them highly. I had been with a lot of companies and by far they are the best.

We had lightning strike our transformer around 1 am Thursday morning. It ruined our DirecTV receiver. I called Thursday. They informed me that we were eligible for an updated receiver as well as a new dish and the bill would remain the same. They said they would be here Friday between noon-4 pm. The repairman was here between the scheduled hours. Replaced the dish and the receiver and set it up and showed us how to use it. I was very pleased with the Customer Service department as well as the repairman that set it all up.

On January 18th, 2018, I contacted AT&T to setup internet and TV service. I entered a bundle contract for internet and DirecTV services. My understanding when entering that contract, was that both services would be reliable and trouble-free. That was not the case. The internet service started dropping within a couple weeks of the service being installed. I called AT&T customer service roughly 10 times, each time being told that there was a ‘line quality failure’, and they would need to send a technician out to resolve. This occurred six times, with five technicians coming-out attempting to resolve, but could not. Each time the technician left their cell phone, should we experience issues, and each time I would not receive a call back, or the one time I did, the tech stated they couldn't help, and I'd need to place a service call through the regular customer service channels - not helpful at all, and more of an illusion of good customer service.

I have been a customer of Directv for over 10 year, never missed a payment, never been late. Updated boxes to HD and signed a new 2 year contract Feb. 2016, 1st year was $61 a month, 2nd year was $96 a month, contract ran out FEB 2018, price went to $167 a month. Looked online, package I have is offered to new customers at $55 a month, called Directv, wanted to sign up on new 2 year contract and they refused to let me. I told them I would go to DISH, they said, then they would give me the win back customer price at $107 a month.

I have had an account for over 6 years. Each year I suspend service in the fall & restart in the spring. The call/request was made Oct 11, 20117. Customer service confirmed - then out of the blue we get a bill. Discuss the problem with MANY customer service reps and management. Each one stating there is nothing that can be done. Finally in an effort not to ruin credit the bill is paid and service cancelled. They offered to give 3 free months of service - wouldn't pay for the months that weren't used but would give extra. Can't wait to never deal with this company again! Poor decisions and they do not honor their customer service promises. Loyalty means nothing.

I have been a customer with DIRECTV for almost 5 or more years. I recently had a bad experience. Back in February I decided to change my package to the lowest one, or least channels, but somehow they added a Brazzers channel, which is a ** channel, channel that I never watch and do not have time to watch, because of my work schedule.

I was told by DIRECTV that I would be getting satellite tv for $39.99 a month for 2 years, I've been with them now for a year and have yet to get a bill for less than $102.00 a month, and I was told if a technician has to come to my house for any reason they will charge me an additional $75.00 fee unless I pay an additional $10.00 a month more for insurance on their equipment and if I try to go to another company they will charge me the remainder of the contract, as far as I'm concerned they broke the contract by lying about my monthly bill. I would not have even called DIRECTV if I had known it was going to be such a pain. If you do call for any customer service they're rude and do not help in any way, and I was called stupid for calling them, if I could find another service provider out here in the boonies I would drop DIRECTV in a heartbeat.

When we signed up for service - for our 96 year old out of state Grandmother - we were told that we would be receiving a $300.00 Visa Reward Card. How nice! So when we called to claim said card... surprise! It's only for $100.00. Still very nice, but let's be honest, we were lied to. It wasn't a deciding factor, the Reward Card, but it would have been nice to get what we were told we were going to get. So, we called them to work it out. The response? Tough luck, we don't care what you were told, (paraphrasing). "How about 3 months of free Cinemax and Showtime," they asked. HA! Just what Grandma needs. Then after three months they add it to the billing cycle. I would not recommend this company unless you have no other options. We, unfortunately had no other options. Buyer beware!!!

I recently changed parts of my programming. My cost went down and the csr was very helpful. I added channels and updated my account. I would recommend Directv to others.

They provide pretty good customer service. I would like a better selection of channels. Overall it has been a pretty satisfying experience. I would recommend them over Dish Network.

DIRECTV's fees are too high. I was paying almost $300.00 monthly and called to cancel but they informed me that I would have to pay a cancellation fee of $400.00 for cancelling early. It seems that every time you change something, they start the contract over again without letting you. I still had 6 months on my contract according so in order to lower my bill to under $100.00, I had to extend my contract for 12 more months. They just will not let you go.

DTV is somewhat reliable. Responses to service needs is usually quick! Repairs are satisfactory, customer service however has dropped in reliability from a 5 down to a 2 poor, since it is now out of the USA, when customer service reps were located in the USA customer service was a 5 (excellent!!). I’ve been a customer of DTV for 16 years! Now (for the 1st time) I’m thinking about changing, if thing don’t improve back to where they were!

DirecTV without a Contract Rocks!!! Great selection; great packages; reasonable pricing for no contract requirement. Customer Reps are iffy so stay on top of them for accurate information if you need them.

DirecTV has always been great in the last 22-24 years. I missed about an year while hospitalized, other than that I am happy as an Dickybird. Now that they have been bought out I have noticed an change while calling in to pay my bill. I have an tracheostomy and can be hard to understand at times. I have to go through some steps about four times. An real pain in the fatty tissue. They need to put in an step for people that have speech problems.

The services sucks so bad after having it for a total of two weeks I decided to cancel it. After canceling it DirecTV wants me to pay 492 to disconnect services which I refuse to pay due to services being so wack. Plus they didn't credit me for bad network connection. I would not recommend DirecTV to anyone!

Bill is always different each month. For the selection values in the programming offered it is too high. Customer service offers the flavor of the month which brings the bill down but doesn't follow up with customers through email to bring the bill down after the offer is expired.

We thought the normal monthly bill had gotten too high, so called DirecTV about it. That customer service person did nothing and English was their second language. A few days later a supervisor called and took $30.00 off our monthly bill, providing we stayed with DirecTV for twelve months.

I found that I needed to monitor my bill each month because there were extra charges for add ons that I did not order or were complimentary with my initial service contract and then I began being charged once the preview period had expired without a reminder to allow me to cancel before being charged.

I have had a wonderful experience with DirecTV. They are fast and accurate if you have any questions. And they fix any problems you have quickly. We are enjoying our DirecTV experience and the channels we have are awesome...

DIRECTV cost too much. When we started price was okay but doesn't take long when the promos and other discounts stop. Have called numerous times about the bill so they keep offering some kind of discounts. And be careful which package you pick, some of the best or favorite stations are not offered until you select of course the supposedly better package which comes with quite a bit difference in price! Also keep in mind during winter you have to be able to scrape the snow off the dish to get service. This can be quite a pain, I use my roof rake to reach up and scrape the snow off.

Before I was told that the satellite services were improved my first experience was every time you have bad weather you have no service and it's the same thing, you got to find a good direction to be able to get a good connection to have your services but if the bad weather comes then you don't have any service. That's so far as the value pack. I have DVRs and each of the bedrooms with the televisions and you can go in any room and watch whatever you want and it's still expensive. There's not that much of a difference in between the price of it and cable after everything is added up.

Mostly average, but compared to the rest far above them. Most do not honor their agreements, but DirecTV has so far. I have tried others, but left after they did not honor their agreements. I will not tolerate a liar.

The introductory deal with DirecTV was reasonable. The 2 year contract is about to expire and I will not renew at the increased rates. I will just cancel my service instead of being ripped off. I will not beg to keep my original rate. I have offers from others at a competitive price.

I have to pay for 200 channels I don't have any interest in to get the 30 or so channels I do watch on DirecTV. Not to mention the added charges of box rental, per tv charge, etc. Before the ATT acquisition, DirecTV would work with you.

Too expensive. Should have a choice on what channels to watch and not buy a package and never use certain channels. It is a waste of money to buy packages.

The movies are showing are old movies and the same... Over and over. There are more info channels that are on 24 hrs. I am getting Netflix so I can watch new shows.

DirecTV has a contract that only benefits them. They lied to me repeatedly during the 4 years I had their service and the rate escalated alarmingly. I will never use them again.

DirecTV is too expensive for service received. Continued playing of same shows on Starz package - no variety. Continually raising prices and adding additional taxes. Package selections limited. I have lost service numerous times and not credited for the time.

I recently had a problem with DirecTV where they had to send me a new box. After speaking to several people on customer service I was told that they are sending me a new box and that it would take about 3 days for me to get, which turned out to be 7 days. I asked, "Why?" Don't they have spare boxes on the trucks, which I was told are only for the new customers. That tells you that once they have you we have to put up with whatever they say since I signed for the contract. I'm stuck with the company till my contract runs out.

I changed from DISH after 22 years. DIRECTV has free internet. Almost as good as DISH. My husband likes the remote better. Bugs haven't all been worked out yet, but the company is new to the satellite business and this is to be expected.

Promised a deal when I moved but it didn't work out. Had to keep calling and trying to get it fixed. Sent installer to wrong address then couldn't install till later.

My 80 year old father was told it was a 1 year contract; the fine print states 24 months. When we saw the fine print and called DirecTV billing they stated he signed the contract and there is nothing they can do. The service goes out constantly and the technician told him he just needs to reset the boxes every month. DirecTV is not willing to work with billing even though he is without service on a weekly basis or let him out of his contract due to extremely poor service. Their response is he signed the contract so he is responsible. I do believe the salesman took advantage of him since he is elderly as I have been approached by the salespeople at Sam's Club and they stated it is a 1 year contract. I am very disappointed that they prey on the elderly. I would not recommend DirecTV due to poor service as well as customer service. I was transferred to 3 different people and had to explain to each of them the issue at hand.

Your new interface is not good for all. Why would you make it harder to read info on programs, I have pretty good eyesight and now have to stand in front of the T.V. to read the info. This was NOT an upgrade. FAIL!!!

I have been a customer for 2 yrs. We have moved and I was told to just bring the equipment with me. Went without TV for 2 months nearly but still PD for services. They are now charging me double what I was paying. They put ins. on the equipment and when I called them and asked them why my bill was double, he told me they old take payments. Lol. I'm done.

I was offered DirecTV service while I was shopping at Sam’s. The cost for my package was $69.95 for a 2 year contract. But what the DirecTV representative failed to mention is that the offer was only for 1 year. So this month I received a bill for $124.40. And when I called, they stated that it's in my contract. Meaning that it’s in the fine writing that no one ever reads. I admit it's my fault for not reading the many pages and emails they keep sending on weekly bases. But I would like to warn people not to fall for this trap. I managed to reinstate the same rate I was paying the 1st year of my contract, but they refused to reimburse the added amount for last month. I will cancel my subscription with DirecTV once the contract is over. Anyways almost everything is streamed on Hulu, Amazon and Netflix. The days of cable, and dish networks is coming to an end.

I had a very difficult time setting up service. I did it on the phone and requested a copy of what I had ordered. They said the tech would bring the order when they came to install. They did not. They gave me a computer screen to check a box with my finger. Turned out I did not get what I ordered and took 2 months to make an acceptable compromise. I doubt that I will stay after the contract ends.

Just switched about a week ago and it's good. Have the channels we watch. Good price and customer service. Some extras can be watched on phones and tablets. It's worth my money.

There is no option to just choose the channels you want and lately there is a lot of interference like a blurry picture. It is priced high and be given more options.

Our service is often disrupted for no apparent reason, the first DirecTV installer was sloppy and the entire Satellite dish installation had to be re-done. The cost for the channels we want is outrageous. As soon as our subscription is up we will change providers.

DirecTV has good signal but storm clouds block satellite signals so service interruption happens. Also wish customers could pick what channels they wanted to pay for instead of having to pay for most of them that you never watch.

The channels they provide for the medium bundle are mostly paid advertisement channels. They don't send you a copy of your contract so you can't challenge them on your bills and like most of the tv providers. They almost double the bill once the contract is up.

We are really tired of paying $115 a month to DirecTV to be bundled with a bunch of channels we never watch in order to get the ones we do watch. We have purchased an antenna for local programming and when our contract is up, will be investigating Roku or Sling or one of those types of services.

DIRECTV has extremely high prices for services offered. My bill is currently $180.00/month for only the second tier of channels and three TVs. Repeated calls to try to negotiate a lower bill take HOURS of my time and I am given canned runarounds. It is highway robbery simply to watch a couple hours of TV each day to unwind. I am so frustrated I am out of my mind. Unfortunately, there are not a lot of options where I live, and they are maximizing their monopoly to take advantage of customers.

They have great customer service! I have tons of channels and that’s good for channel surfers like me. Picture is good. The only downside is when it storms sometimes the picture freezes up but that is slowly going away as well.

I’ve been a loyal customer since 2000! This company has never given me a “deal” or “discount” of any sorts! Just the promotions. I called & wanted to lower my pkg because of the bill & they told me I had to sign another contract!! Umm for real?? I’m paying $147 for a pkg that cost me $80 to begin with!!

DirecTV has been consistent in its service and reliability. The one thing that really has bothered me is the constant price raising and the need to call them for a reduction of fees. They do reduce the fees but it is a nuisance to have to do it so often.

I have been with DirecTV since 2000, and have been satisfied. Any problems have been solved in a quick and polite fashion. The cost is competitive and it is the only service that offers the NFL package that I subscribe to every year.

I’ve been a customer for 20 yrs and would not switch to anyone else. Customer service is A+. The technical support is superb. I rarely lose service during storms and the time has always been minimal.

They made my roof leak and did not fix it. Then tried to make me pay 800 for canceling literally 1 week early. After I was a customer for 2 years. It was ridiculous.

The provider has reliable service until there is heavy cloud cover or a severe storm, at which time the signal is lost. Additionally, the cost of the programming is not too bad, but their charge for every television that is on the system runs the cost of service up quickly!

These people put me through hell. When I first got their service they promised everything would be great. It was hooked up on a sunny day and the picture looked good for the first few days. Then the problems started. The first cloudy day (not even raining) the signal went out. Then for the next 2 days it rained and no signal. I called them numerous times and all they said was, "We will boost the signal." It didn't work yet they wouldn't send a repair person. One person told me that's all they could do. This was all within a couple weeks.

The price continues to go up every month, and you get less for your money. However, I have yet to find any cable company that is any better. They all do the same thing... high prices, not much for your money???

DirecTV always have downtime and also not add when they combine bills with AT&T. It’s almost criminal. Double bill and proration.

Monthly billing prices were always different, increased that is. Terrible customer service! Billed my credit card for equipment that had already been returned, played hell trying to get amends. ** my credit score in doing so! Even Consumer Affairs couldn’t help me??? Never get Directv! Beware.

We live remote and DirecTV has been the very least of our challenges. 18 years so far and the service is very good & people helpful. The variety of sports and entertainment is huge. The guide is simple and straight forward. Easy to search for anything!

I had DirecTV for approximately 8 years. I had to continuously call regarding my bill as it was always changing. Always raising prices. One employee tracked mud all over my house. I will never use them again.

BE AWARE OF THEIR FRAUD CHARGES!!! I HAVE BEEN A LONG TIME CUSTOMER WITH DIRECTV, UNTIL I CANCEL THEIR SERVICE. I was promptly charged for a pay per view event I never ordered. That happened in 2015. According to the DirecTV manager it was a Mayweather / Berto HD live fight! The receipt shows I order the fight January 2018 which makes no sense since Mayweather did not fight this year!!! The receipt says one thing and the DirecTV manager says another, which seems super suspicious and fraud!!! I am not the only one with this problem, DirecTV is doing fraud with a lot more customers in many other services! Be careful with DirecTV!!!

The very long story, short enough to get all you need to know is simple. Please save yourself the headache and trouble of poor customer service, dishonest communication and stalling tactics by not becoming a customer in the first place. DirecTV provides an enticing start up package and their customer indoctrination is superb but just as the drug dealer always gives the first dose free, they rapidly morph into a media giant with no concern for their customer nor the 'promises' they have made.

Worst customer service EVER. The actual TV quality is good, DVR is OK and remote is difficult to navigate. On Demand selection marginal at best. Beware of your billing!!! They will wait 3 months to bill you correctly, you will have to call THEM to ask for your bill so you can pay, then you will be charged late fees because they didn't sent you a bill. Then you will pay your bill only to receive a higher bill the following month. Because they are "combining" their services. Also, you get 3 months free movie channels but if you wait 3 months to cancel them you will be charged for one month and have to wait for a credit. Or you cancel them at 2.5 months therefore not getting the full 3 months free. Good luck people.

Don't honor their deals, keep upgrading you when you didn't request the upgrade. IT TAKES OVER 1/2 HR each month to straighten out the bill and next month the same thing over and over again.

We have a lot of signal problems. Shows come through pixelated or only part of a show will record. I am sure there are a lot more interesting shows out there, we just don't know where to look.

Now that DIRECTV and AT&T have merged they should have better internet connection. This is not the case. Furthermore AT&T has not upgraded our lines since the 1970s. This creates another problem because without upgraded lines we are not able to bundle phone internet and TV. This is ridiculous.

Had problems with system but they wanted to charge me 100 dollars, to fix their problem. No longer a customer and would not recommend. Prefer cable and their service.

The first few months were a challenge with installers no showing up and not on time. After that we had a problem with NOT wanting the paid channels or prime channels. Thanks to a great employee at the AT&T office she found all the problems and fixed all the problems. Thank you to Nicky. All in all the DirecTV has been a better choice for use. We can watch so many more and better channels. With Cox it was only 4 channels we could watch in English the rest were Spanish. Great if you're Spanish. Pricing as well was higher with Cox.

It's way too expensive for what you get. Seems like they lock you in and after your end no more specials. I still have them because I am outvoted in my household.

Cost too much, no choice of channels, useless channels and language barriers that I will never watch because I don't speak Spanish or Chinese. Premium channels have little or no real value. Most programs are available on regular channels.

Great quality (picture & equipment). Best in the industry in my opinion. However, remote access (DirecTV Anywhere) is uncharacteristically lacking when compared to competitors (Dish Hopper). Also, certain "basic" channels (Pac-12 Network) are not offered - a distinct disadvantage as it is available by virtually all other providers. Consistent pricing is always a challenge with all the providers I have used (DirecTV & Dish). Each month the charges seem to be different with no explanation as to why. I always have to call for an explanation and/or "correction", which has become tiresome and frustrating. As soon as there is a legitimate a la carte provider I will switch so I don't have to continually overpay for services I do not want or need.

I've been with DirecTV for 20 years. Very satisfied. Great channels and programs. Why change when I am happy with DirecTV. No other company can compare.

Rate increases were high. Technical support was good on most occasions. They offered lower rates after I discontinued the service. I am happy with the cable service I changed to.

DIrecTV's too expensive and unreliable during rain or snow. I had been a customer for over 12 years and they would not cut me any break. Goodbye DirecTV. And now I am deluged with mail and email, begging for me to come back.

We are very happy with DirecTV! We would like to tell everyone about our wonderful experience! We have found them very helpful and prompt when we have had any issue.

This is the worst customer service ever and their price is robbery. I wish I could have stayed with ATT U-verse. It was expensive but good. No bundle or move or transfer special was offered.

Bills are most times incorrect and we have to call to get the billing corrected. AT&T owns Directv and there is no excuse for incompetence or is this being done on purpose to RIP OFF customers? We have never had such billing problems in the past with other providers. Also so many channels are not included even with a premium subscription. Cost is extremely high and would expect to have the Olympic Channel so we can watch Olympic Sporting events but that is not included in our premium package either.

I am paying DirecTV $60/mo for the standard package, but there are only a few channels I like to watch. I resent paying so many annoying commercials. I either leave the room or shut the TV off for 10 minutes, and then turn the TV back on to resume watching the show I was interested in. An hour-long television show averages about 30-40 minutes of commercials. THEN... There are numerous reruns of shows. I didn't want HBO, Show Time, etc., so I got rid of those quickly because I find a better selection of movies on Amazon Prime for $100/yr. Customer service told me there is DirecTV Now for $35/mo, but I read on the internet reviews that there are even more commercials on this package. I am about to get out my old VHS movies or check out some DVDs from the library and dump cable TV.

Directv is a ripoff, you pay a bunch of money and don't even get any premium channels. I just cancelled their service and switched to Sling TV. I will never pay for cable or satellite television ever again.

The only thing that is bad is the cost...it's unreasonable. I don't have the movie channels nor sports etc and yet my cost is over $126 per month. If I make any changes, it automatically extends my contract 2 years...that's UnAmerican.

Website minimally helpful when you have an issue, because of problems a year ago. Still cannot pay online. When call customer service about an issue they often can’t figure it out.

The DIRECTV service always drops in and out during bad weather. It's a joke. How can such an unreliable system even be offered!

DIRECTV is too expensive compared to other providers and since we live in the country we are limited to the movies we can watch anyway - it needs to be more customer friendly and we should be able to pick the channels we want in our package. Also, it is difficult to get troubleshooting help by phone. They told us in the beginning that it didn’t go down in stormy weather but it does.

Do not ever get DirecTV. I’ve been with them for 4 months and just recently got my first bill. Call every month and still don’t get a bill. I refuse to pay for something when I can’t see the bill. I call every month trying to get somewhere with any of the issues I’ve had and I get transferred a ridiculous amount of times like nobody knows how to do their job or I’m on hold for a ridiculous amount of time for a basic question like they have to ask someone else what the answer is. I call to cancel them and they tell me the best they can do for me is when I canceled is to pay $20 a month for the rest of my contract so I’m paying but not getting anything in return.

DO NOT SIGN UP for DIRECTV. And if you are already a customer, CANCEL! This company is really expert at pushing premium service packages. They got me to sign up for a trial of HBO and Cinemax... except after a couple of months, those channels weren't accessible for some unknown reason. I admit that I thought (dreamed) that the trial was only for 3 months so I didn't contact them. I also admit that I don't scrutinize my monthly bills carefully every month. But several months later I noticed I was paying $130/month and so I called and the response was: "how could we know that you weren't able to access those extra channels?"

I came home today to an updated satellite guide for our DirecTV, which I normally don't mind updates on things, I know they must happen but this new guide for your TV is horrible, the wording is far too small, I can't hardly read the information, or what the actual show is that's on. I like the icons for the channels, that helps. But I feel bad for people who don't have bad eyesight, of the elderly because they won't be able to read it. I am a 30 year old who normally has no problems but this I CANNOT READ... I'd prefer the older one. This was not a good update for your service.

WE LOSE SERVICE EVERY TIME THE WEATHER IS BAD... And it is frustrating. Sometimes even when it's a little rain. I am planning on switching companies very soon.

Any type of weather issues will interrupt the DIRECTV service. Very frustrating at times. Also being retired we are cost saving so our basic package of service has channels we don't use. Wish you could design your own basic plan. We don't view movie channels and seem to be penalized for that.

I have enjoyed and appreciated DirecTV until it was taken over by AT&T. Since then the price has gone up and service has gone downhill. The satellite box has issues and won't work properly without constantly resetting. When I reported this the rep said they are aware of the problem and the only thing they can do is replace the box with an identical box which will have the same problem. My other option would be to enter a 2 year contract for an upgrade which will cost significantly more per month after the first year. This is not viable as we are on a fixed income. DirecTV used to be consumer and customer friendly... not so much now.

Signal is awful on rainy days, windy days, every time it drizzles and sometimes even on sunny days. Also, customer service needs to learn English to be able to assist customers and they should have manners.

I feel that Directv & ATT are overcharging their customers with programming, maintenance, taxes. Also, longevity customer without contracts are being forced to renew their contract to replace old equipment. Directv technicians after replacing old equipment with new equipment and sneaking a new two year contract without your permission stating you have upgraded your service and programming.

DirecTV is the worst company a person could get involved with. They lie and threaten people. I would sue them if possible, they made my life a living hell for a year. They put false advertising on TV. Horrible horrible company!!!

They offer good service but what a hassle. I owed them I think $80 yes and they chased me for 4 years over this lousy $80. So good service but man I think there's got to be something wrong with these people.

DirecTV delivers what they say you will get for a good price compared to Verizon which promises everything for less but charges you way more than they said it would costs. DirecTV costs remain the same as opposed to Verizon which raises the rate every month. DirecTV's customer service is top notch. The customer service representatives are respectful, patient, courteous and informative. They always resolve the issue or problem and don't charge you.

Too many commercials, same one back to back, one minute of show then more commercials. Paying too much for more commercials than shows.

I've been with DirecTV since 1997. They have grown into a very reliable company. Any problems that arise are handled quickly and efficiently. The only complaint I have is what the problem is with most things today is that it starts to get expensive.

Although you have a contract for 69.00 a month, they will raise your price and take what they want out of your bank account. Do not give them your debit card account and your bank account. Having an Amazon Fire Stick is best for me.

You will not believe how DIRECTV installed the wires. They are exposed and they left their debris everywhere. What a awful job. Also, nothing but murder series. Very bad programming!

They want you to sign up for a 2 year contract, prices are really good the 1st year but when you enter 2nd year the price doubles. I went from $61 a month the 1st year to $127 the 2nd year. I called them to see how much it would cost to buy my contract out, it was going to be $20 per month and I had 11 months left. When I told them I would buy out my contract and sign up with Dish, the rep said let her check to see what she could do. Come back with $77 a month. I have been with DirecTV for 12 years, and they will creep up the price if you don't watch. They had me paying $135 dollars a month until I had signed the new contract.

Customer nonservice is awful. Wait time dealing with robots or outsourced non Americans is unbearable. Have had same equipment for 8 years with no update unless I sign a lengthy contract.

I had U-verse services, then was advised that service was ending by agent and was told that DirecTV was my other option. Agent then stole my banking details and then proceeded to use for a ride service. Had to change banking details 2 times. Service itself is not fantastic. 8 months left then will change.

Way overpriced and do not reward long term customers, just new ones. Customer service is an issue. When you need new equipment because you have been a customer for a while you don’t get any.

They are all pricey if you want any sort of service unless you settle for the basic package. My reception and picture is quite good except during t-storm or heavy snowfall. Like most other big companies you call to them will be routed out of the U.S. and can get rather frustrating due to a language problem.

I moved and wanted to transfer over service, had 3 techs come out to my new place to set up service and they said no both times, one couldn't find my place. Frustrated and canceled service. I paid the final bill but kept getting bills. They sent me a bill and want me to pay when clearly I haven't been using service.

Cuts out, freezes, sometimes has to do a complete reboot for no obvious reason. Fees double halfway through the term but it's the only way to get it in the open desert areas is a contract.

They charged me a months cable and wifi because they had a computer glitch and they would not fix the problem. My cable is supposed to be basic at 26 but my bill is $60. They are really an awful company.

We had a list on our DIRECTV that we could go to and see ones we were unable to watch at the time they were showing. It worked great. Gave the dates when each were shown so we could watch in sequence. They have now changed, so it is all messed up and can't tell which one to watch first. Then if you don't have time to watch them in a few days they delete them. What a mess. Will be checking Dish and Comcast.

Had been with DirecTV since the beginning, 1997. As soon as AT&T took over things got bad. The fees increased but they continually dropped channels from our chosen package trying to force you to take a higher priced package thereby starting you on a new two year contract which if you dropped their service within that twice years they would charge you huge sums of money to get out of contract. Same situation with their equipment.

We signed up for DirecTV a year ago based on an offer for a mobile phone via AT&T. The service has never worked properly on any floor in our home other than where the main box is. We have basically been paying a monthly fee for nothing. I am trying to cancel as we had to replace with Xfinity. They are trying to charge a cancelation fee for canceling before the contract period. I am so frustrated with customer service protocol without common sense. We have paid $1100 for basically nothing.

Customer service is awful! I had to cancel after only 2 weeks and several calls that I was hung up on, I must have called everyday for weeks. Customer service is horrible and they are trying to charge me over $700 for cancelling. This is how they make their money!!!! Do not go with DIRECTV! I have had the runaround and it's horrible what they have done to me!!!

Call DirecTV AT&T to get a second account at my summer home. They told me the address did not exist. Had a technician drive out to the summer home and clarified that the address does exist. Technician looked at his work order. Found out that they transferred equipment from my primary residence to my summer home. Told that was incorrect. Spent a total of 50 50 hours on the phone with them arguing to set up a second account. Still to this day I've been arguing with him for over 3 weeks straight day after day. I would never recommend this company. I will be contacting an attorney to sue them. I will also be contacting the Better Business Bureau. I would not ever recommend this company to anybody. Ask for a call back for an escalation. Still waiting 3 weeks for a callback.

Losing a customer over 5 bucks. Been with DirecTV for 11 years. Changed format and now buffering when watching rented movies. Cs rep will not reverse fees for a movie that took over an hour to watch last 23 min. Terrible customer service and price keeps going up. Do not waste your money. Goes out every time it rains or we get a dust storm. The NFL package is a ripoff. They should be ashamed. Going back to the original provider.

Been a customer of DirecTV for over 10 years, now every month for the last 2 years my bill has gone up. I call and downgrade as much as I can, then last month (after downgrading) bill was higher than the month before. You try to call them and be civil and they give you a runaround and say, "That doesn't sound right. Hold on I will check something, wait 10 mins." They come back on and say that the bill is correct. How can it be!!!

Was continually overcharged for 6 months. Could not do anything to get them to stop. Finally had to close my credit card and get a new one and new service from another company... Today my wife who was not on the account was denied a loan due to a past due amount from my account when I cut them off... That was actually less than the amount of their overcharges!! We tried talking with them on the phone... We tried messaging them... Was told by them it was all a big mistake. We would be refunded... never happen and overcharges continued. Kept track of all our messages and billing. They would not turn off the service!! We had no contract with them. We had the service. No kidding, for years always paid them on time every month!!... until this all happened. Literally had to pull the power on their equipment and get a new credit card and change our account number to keep them from stealing our money from our account!!!

Keep having drop outs. We've had the repair guy over 2 times now and still have periods that freeze up every night. Picture quality is good and channels are ok.

Someone is using my acct to rent movies and the adult add on even other channel. I wish I had my dish back. Bill is a lot higher than it should and they don't replace things when it goes bad.

System has become very slow when switching between channels - snow build up can hurt reception until the snow melts off dish. But service techs are the best.

I have been using DirecTV for 12 years. Whenever I have a problem I call and customer service is quick to help me out. They are very reliable. Before DirecTV we used DISH Network. I would not go back to DISH.

The prices seem to increase for no good reason other than greed while the new movies on premium channels get more stale and new movies less frequently. If you need support, good luck getting anyone who actually knows anything about DTV. They seem to be mainly from India, speak with a heavy accent and do not use DTV themselves so they really have no idea what to do about any given problem other than what their computer tells them. I will be trying another service soon.

Being a long time loyal customer does not seem to matter. Your bill keeps increasing until you cannot afford service anymore. Channels have been delegated but the bill has gone up instead of decreasing.

Service always went out in the rain and when there was snow on the dish. A wind storm moved my dish and the CS representative said it would be 5 days to get a technician to my home. So I disconnected service and had cable installed the very same day.

I was happy with DTV until ATT took it over. Since then, I'm experiencing pauses in programming, video and audio will pause for anywhere from 1-5 seconds, regardless of what channel I choose. I haven't been able to get the problem fixed.

Cable cost is awful... Keeps going up all the time. $200.00 per month including only 1 pay station. Have to keep calling to get your bill reduced & they remove several stations. Bill creeps up again. Been a DirecTV customer for many years. We are ready to switch to another company to see if we can get cheaper tv cost. We have 2 homes with DirecTV and pricing is ridiculously high!

Has Directv installed on 01/06/2018, in the premise of receiving certain channels. Nope, didn't happen, I always watch National Geographic Wild, nope do not get it, after a promise I would from an AT&T representative. Also promised I could bundle internet, tv, and phone, Nope again. I have prepaid cell phone. Can't bundle that, and it took almost 3 months to get internet and tv bundled, and that was only after I turned in AT&T to the BBB. They have the worst customer service I have ever seen in my 54 years of living! They expect you to honor their contract, even when you are promised something, and it doesn't turn out that way.

DirectTV has been my service provider for nearly 10 years. Maybe that's why they work so hard to keep my account. When I learn they are raising rates, I call & ask for lower pricing. They "always" give me a great rate without lowering my package! I appreciate their willingness to negotiate.

Stuck with slow DSL for internet, and Satellite for TV. No cable lines, but near the city. If I had cable, it would have options for TV & the better download speeds most people have today. Cannot stream or download movies etc.

I signed up for the 35 dollars a month and we never received this price. Every month our bill could run anywhere from 85 dollars to 120 dollars and that's with us never ordering any special programs.

Service is okay, but bundling is a pain because of cost and availability of service. Then if you want to change to another provider, they get you there.

I purchased the full package of DirecTV through Costco. My first application was denied but my wife was able to finally seal the deal. I noticed interruptions during severe weather that would occasionally role through the area. I did appreciate the waiver on my contract commitment since I was hired in federal service overseas with the Navy. I did have some challenges when DVR was active on multiple channels.

We have been using DirecTV for several years and have overall had a good experience. Whenever there have been problems, DirecTV has been very responsive and resolved them timely. Whenever equipment has been a problem, replacement DVRs or remotes have been sent quickly.

We've tried a few different companies and we ended up back at DirecTV. Although, getting the "bugs" out took a few months. They had switched us to wireless which is nice because no cables running anywhere. But then the wireless would stop at least once a week. With trying all that directions said to try I still ended up calling. After a few months I told them I was about ready to go elsewhere. It finally began to work although I still have to reboot everything once in a while. Also, DirecTV's pricing keeps going up slowly, but so is everybody else!

Having been with Dish in the past, DirecTV is a breath of fresh air. They strive to make their customers happy. And they have many different packages and bundles.

DirecTV billed me for movies I never looked at. They wind up messing my credit up for this. I never paid them. Customer service along with the managers, supervisors were very unprofessional.

I have been with Directv for over 20 years and my price has double, now they give a person just signing up a price variety for at least 1 year, so I'm going to make 1 more call to get the price down. If that don't work they will lose a 20 year customer.

The DirecTV promotions stated 3 months free premium channels, $300 AT&T Visa card. On my 3rd bill, I was charged for premium channels. I was told it is because my install date was in the middle of the month so unless your install date is on the 1st, you do not get 3 months free. I only received a $200 AT&T Visa card. That's not a big deal but I was told by 2 agents they had corrected this. I hate to be lied to. I have more complaints with this company but too many to list. Just beware! I will be returning to Dish when my contract is over.

I ordered new service to be installed and called to cancel. Directv has hung up on me twice, placed me on hold for 15 minutes trying to transfer me. The automated answering system placed me on hold when I called the 888-777-2454 number that is on the website. Then transferred me someplace and came back online to tell me that the number I called was not in services. How can anyone trust a company that can't handle incoming phone calls to discuss service? Refusing to open an account with them-period. Poor customer service.

I started to open an account with you and the woman spoke really fast so I couldn't understand her. She would not give me prices without a credit card that she promised not to use it. I gave her a cc and in the end I decided not to do it. I called back twice again to make sure it was not charged to me. Today I found they had both done a credit check and charged to my bank. This company is so scummy. Buyer beware.

I have been a DirecTV customer for over 14 years. I had 2 accounts because I live 6 months in Florida and 6 months in Delaware, then one day last year a person said, "Why don't you combine accts and just take box back and forth," ok I said that sounds good. Now that I am back in Delaware my locals don't come in error 771. I call get a runaround on the phone. For over 7 hours in 2 days I have been lied to, hung up on and rerouted about 20 times.

They bill you every 20 days of services. The bill cycle from the 8th-the 9th but the bill is due on the 29th of each month. I got the services on March 8, 2018. I got a bill on March 14, 2018 then got another bill on March 28th. They said my bill was due March 29th. How? That's not even a month that's 20 days. How is this even possible. Two bills in one month. So I paid the bill on April 5th. I called April 10th to change the bill date the 11th month that haven't got done. They say they can't change the billing cycle. I never asked to change the billing cycle just the due date on the bill... poor customer services.

It was bad enough trying to read the Guide and DVR recordings with older eyes in the household but now all of a sudden DirecTV has changed the formatting to this small, ugly and very unfriendly interface! What's the point of the guide if I can't read it without going up to the screen? My 80 year old mother will now sit there unable to figure out what's showing even with her glasses on! It's ridiculous for all the money we pay! Think about everyone DirecTV...is this just so you can advertise more or what? We can't read what's up there! We are going to look elsewhere...

I have been trying to cancel service since March 4th, 2018. Today is the May 6th, 2018. It has been a long nightmare. It took three weeks to stop being charged. I'm still being charged for non-return of equipment. I've spent hours on the phone talking to many poorly trained agents over the past two months. I would never purchase a service from AT&T or DirecTV after this experience.

DIRECTV has an inconsistent connection. App is terrible but the worst is their billing and customer service. Always messing up bill, overcharging and won’t fix it. Will be switching soon.

I have had DirecTV for many years now and I like it so much better than cable. It allows you to record up to four channels at the same time. The reception is great and the channel selection is fantastic. I had problems in the beginning and the customer service is wonderful, they are very responsive. Also wanted to mention that I have very little disturbance during a storm.

It’s important to purchase the insurance on the hardware and service calls, to ensure zero balance if upgrading is required. We were “three generations behind” in equipment upgrade; and our very friendly service provider upgraded each Genie box and programmed each resulting in a fee of zero! It’s not expensive but so worth it!

Always lost reception when cloudy, could not understand when calling an agent. They did not seem to care. Now they say they miss us. What a bunch of BS that is.

I accidentally double paid the $235 installation cost. It was downhill from there. They promised to refund but the next month they still had the money and deducted the next month's bill leaving $144. They then sent me a bill and a statement that said they had put the money back into my account. After watching my bank statement that month, I saw that that had not been done so I mentally deducted the next month out of the balance leaving $54.

DirecTV is overcharging you for no reason, before customer contract of 2 years is over. Walking you up to remind you about your bill, calling you even weekends when you disconnect them for charges that you do not know it you have. Plus, very poor customers service.

Combined billing with Century Link sucks. Also, they need to have more in the US agents available for escalated calls and really work on one call resolution.

It would be better if DirecTV offered the CW channel. Also good would be the ability to only pay for those channels we watch and not have to pay for the majority of channels they offer in a package that we don't watch. Prices are very high for service.

DirecTV has their packages priced and bundled such that the consumer is “nickeled & dimed” to death... To get the channels you desire, you have to buy a lot of junk that you’ll never watch... If I had another viable cable option, I’d switch providers in a heartbeat but my home is in remote area.

I am going back to cable. Because on DirecTV you can watch only four tv's. They just damaged your roof when they mount the dish. No sealant under the large lag bolts.

I have only 2 Cable & Satellite TV providers, where I live. Routinely, I have been cheated by DirecTV, when I have signed up for "Prime Movie Channel" specials for a discount price, but billed for the full price. Currently there are 12 channels which I pay for monthly, but DirecTV removed them from my channel line-up. The service at DirecTV is so horrible and unresponsive, that I have given up trying to receive any help from them, at all. Furthermore, the DirecTV representative who installed our service arrived many hours after dinner time and did not leave until after 11:30 pm. They are horrible.

When compared to the other vendor I used DirecTV is much better in my opinion. However I believe DirecTV as well as Dish could offer a better variety of programs, by eliminating some info commercials and combining some of the older Black and White movies/series to fewer channels, which would open some space for newer or a variety of other entertainment. As for reliability none of the satellite providers can avoid interruption from heavy storms whether local or elsewhere. Price wise I do believe there's space for lower prices.

DIRECTV's service is terrible. Every time it rains our DIRECTV goes out??? Also, it takes forever to TALK to a person & the cost is WAY TOO HIGH!!!

It's a great company. Only problem is when it rains heavy I lost signal but that is the only time, otherwise it's great... my experience with them has been good and I have been with them since 2010 and wouldn't change to any other. They have been really good.

Equipment is new and reliable with a lot of room to save recorded programs. When there is a problem they stand behind their commitments. I have had DIRECTV for many years after terrible experiences with Fios and Dish.

Roughly 40% of the channels on DirecTV are commercials, they make us pay a sports fee even though we don't watch sports. The satellite feed drops every time it rains and seems every time we try to watch something on demand it buffers over and over again.

I've had DirecTV for many years and have had no problems. If there is an issue, their customer service support answers in a timely manner and has been able to identify and fix the problem.

When calling DirecTV you get the runaround and are always put on hold and what should be a simple call takes over an hour or more. And it has gotten worse since it was sold to AT&T. The service is getting worse. And I don't think I'm getting my money's worth.

Goes out every time it rains or snows. Better than cable, but little difference in price. Too many infomercial channels and music channels. No availability to pick and choose. Some channels repeated.

Started getting a 771 error message last Sunday. A tech made a service call on Monday. By Tuesday we were having the same issue, again another service call on Thursday and again by Friday the same issue. I then called for another service call with a Saturday afternoon appointment. The tech called me on Saturday morning... I told him that he was 2 hours too early and I wasn't home. He said he had 2 more calls that day and I suggested that he could come back after the last call. He stated "I get off at 4 and I am going home" So no service call. I had later found out he had cancelled the service request. While being in contact with customer service I was told that the local service centre manager had said that the tech would make this call... it never happened.

I have had Directv since early 2000 and have been pleased with the service but after AT&T took it over, the service has been very bad!!! From them changing the tv guide to getting my AT&T account mixed up with my Directv account, where I cannot login to my Directv account, it is horrible! AT&T should have kept the two separate. I am thinking seriously about changing my service!!

I love the good choice of channels. But my issue is billing, it changes every month. I have to call DIRECTV almost monthly and they "fix it", but it's not.

We have had DirecTV for 15 years and wouldn't change for anything. We love all the channels that we love. All the old shows that we grew up with and the new ones we are watching.

Recently DIRECTV changed its format for 'guide'. I can't see it and I'm frustrated every time I want to read info about a show. When my contract is up I plan to cancel my service because of this.

DIRECTV over promise and under deliver. The movies they show are old movies and run the same movies over and over again. Their customer support isn't knowledgeable or friendly either.

Very easy. It worked very well until I bought it Att, until there was good. I'm going to switch to Comcast, we'll have if Comcast is not the same problem as Att. There are no good providers, one worse than the other.

I've never had any problems with DirecTV. They can provide what Spectrum or Northstate cannot. I have 7 Tv's and 4 DVR's. The other providers cannot do this for me.

CAN I GIVE THEM NEGATIVE STARS? Beware AT&T bearing gifts; it'll result in your increased costs & reduced coverage over time! DO NOT BELIEVE THEM WHEN THEY INSIST THAT YOU MUST HAVE AT&T MODEM & WIRELESS to get DTV! Smart consumers know get one or the other - not both - unless you cannot get a signal. CHECK your invoice monthly! It will evolve from $29.99/mo to $90/mo very rapidly after 3 mo. Forget Customer Service - it's not service for anyone but them. Rarely can the customer escape even 1 bill without an increase of $10-100 or more. Invest in a small signal plug in & antenna for 1-time $20/tv for local stations & add Netflix &/or Hulu & get a modem & wireless or just stream from your smartphone, etc. It's more entertaining & you can watch endlessly without needing to "DVR". AT&T is really good at conning seniors & the technology unsavvy!

They are always trying to con you into bundling with a cell phone provider but then DirecTV takes the money and doesn't pay the cell phone provider. Our bill was rarely correct, we had to check it every month and good luck once you're on the phone with customer service, you get a different answer every time.

As of 4/17/2019, we will no longer have DIRECTV, it was supposed thru CenturyLink a deal to receive a $15.00 gift cards, we received $50.00 for coming billing with Direct, which is now owned by AT&T, which didn't we didn't receive, they say it was CenturyLink's offer, not theirs, but yet told it would take 6 wks, so you don't qualify and last the deal is over from AT&T and that it's CentruyLink who owes us, and a Spv. for CenturyLink never responded, said he would respond in 24 hrs Ha Ha! CLink, will be deleted and join Cox, wh doesn't have a contract for internet and tv programs!!

Do not have any real problems with DirecTV except of the bad weather outage, heavy dark clouds (rain or snow). The signal will go in and out (weak) or out altogether with NO compensation from the DirecTV. I know they know that the signal has gone out due to inclement weather. As long as DirecTV has been in business, they should have developed a solution to this consistent problem. NO apologies for them at all, just sit and wait until the storm blow by. Horrible service but that's DirecTV... At its best!!!

I have paid for Directv since 2008. Each year the service price goes up and unfortunately the amount of times that I have been without service has increased. Unlike cable services when there is foul weather I lose my service. A rainstorm, snow. Snow in New England is a given but yet every time it snows I am left with a notice pasted across the screen with no service yet my neighbor who lives 75 feet from me has service. Also she pays far less than I do and gets more channels and she get preseason football for no extra charge. If I wanted to see preseason I would have to pay an added fee. Less service and more costs is what I am experiencing from Directv. To keep my business they need to lower the costs and give better service.

I pay over $100.00 a month for a package that has less than 10 channels that I have any interest in. I’m considering Netflix, Hulu or others like those. Much cheaper and I can choose what I want to watch.

It's a huge ripoff, prices are too high, service is slow and customer service sucks. My roof leaks from the screws they used to put satellite dish on my roof.

I particularly like Directv because they have One American News. Other than that, Comcast is pretty close but I am totally happy with everything about Directv.

DirecTV is an excellent satellite provider and they understand their customer well. They helped me when I needed help and I will stay with this provider for as long as their service remains good.

Usually they are on time to do what the company says. Pretty much friendly workers, polite, also help you out sometimes. But a lot of the workers don't take their boots/shoes off and track dirt/mud into the home.

We often lost signal and the price just kept going up. I think the advertising is misleading as the price offered is so low and after you sign up it keeps going up and up.

I have had a run around with both ATT and DirecTV. I had triple play installed at my grandson's house. Both DirecTV and ATT came out for the install. DirecTV came out first, the next day ATT came out to do the install for the tv, phone and internet the next day. I spent hours and hours on the phone with both their tech support and billing department. I will NEVER recommend either. ATT needs to bet their butt in gear and hire AMERICANS to do their support.

The pricing goes up quite a bit when your initial deal is over. Also, there are always problems when you go to On Demand and when the show reaches a certain point it automatically goes back to the beginning of the show and quite often there are problems when you tape shows.

I obtained DirecTV at Costco through a promotion. I had to switch to AT&T phone carrier and I would receive DirecTV for $25 with free HBO. First off, DirecTV refused to give me HBO. Secondly, AT&T was so expensive, I had to discontinue service and pay the early termination fee. Then, I was told I would lose the free HBO... Yes, the same HBO that I was refused. The service went up to $50 a month now and I'm locked into a two year contract with these guys too. Now, they are going to double that $50 for the second year. My plan is to pay the early termination fee and be rid of both DirecTV along with its buddy AT&T. I will NEVER sign another contract again. DirecTV refuses to work with me so I'll be telling anyone that will listen how unscrupulous they've been.

I have been a DirecTV customer for about 16 years. Since AT&T took over my television service has gone from excellent to very poor. I can be watching a show on Netflix or Amazon Prime and without warning the service will shut off and after a few minutes it will turn back on but on a different showing. I have had 3 different Technicians from DirecTV look at the problem and get 3 completely different answers.

DirecTV constantly overcharging late fees then one contested say I've got a new contract without my approval. Had to dispute this several times now. When I try to cancel I keep telling me I have a new contract. Been with DirecTV for 20 years. No longer necessary to have satellite TV and these companies are lying and stealing from their customers and forcing them to continue the contract.

We live in the northwest - it rains and/or snows a lot. The service was constantly going out. I switched to a different carrier a couple of years ago... I believe the service has gone offline 2 or 3 times in that time. It went offline with DirecTV that often per month (in the winter).

DIRECTV love to prey on the retired folks, with a fixed income. I could easily fill several pages of complaints. Cost that only go up to own and contracts are a joke.