DIRECTV Reviews

DIRECTV advertises the ability to watch your content on your mobile devices, however when you have a problem, they were quick to point out that they have no obligation to support you because they provide the app, free of charge. I had DIRECTV installed several months ago and chose them because I was a previous customer and they advertised the capability of watching programming and recorded programs on mobile devices. It never worked.

We didn't even get to sign up! My partner spend 90 mins on the phone setting up an account, choosing a package, scheduling internet and dish installation. I called back a week later to confirm our installation date and double check the channels we were getting... another 90 minutes getting transferred 6 times and calls dropped twice. I found out that AT&T doesn't even have service in our area and that we would have to call CenturyLink for internet! When I told the CSR to cancel the installation and that this whole experience has been a nightmare from the start and we would be sticking with Comcast, he didn't even acknowledge my frustration. STAY AWAY from this company.

I'm beyond upset with this company. So to begin with when we set up our service everything seemed fine. A week later one of the neighbors and my cameras caught a man on my roof. The neighbor spoke to him and the man said he was from DirecTV but in his personal car and without a uniform. Police and myself were called, me having to leave work. Man was gone before police arrived. I called over 10 time to DirecTV asking why someone from their company was on my roof. It was the same guy from my installation per pictures from security camera.

I went to my local AT&T store to switch from Comcast to DirecTV, they were great at the store but when my schedule date came to install my service no one showed up. I called and was told the installer got behind and I needed to reschedule, I DID and no one showed on the second date. I called and got nowhere, they got in contact with the installer and he was told to call me and he never DID. I called a second time and again he was told to call me and I never received a phone call, I still have no service after a week and a half.

I had a Directv new Genie 2 installed in Oct 2017. Worked for a day. Broke. They have been here 30 time and still don't have it fixed. We have had no service for 2 weeks and have to wait another 7 days till they come back out.

LONG TIME DIRECT TV customer... Ever since AT&T acquired DTV the customer service has gone into a ditch. The website is horrible. Trying to determine the cost of adding HBO to my service? No luck with the site. Chat said I had to call, wait times are terrible. Fail. Not the first time either. The website is terrible. Actively looking at alternatives.

I am trying to pay my DIRECTV bill online which is separate than my AT&T phone bill. I am pretty computer savvy and have tried several times without success to make a payment online. I keep getting redirected to AT&T's website which is our phone plan and not the TV bill. WHY CAN'T YOU JUST MAKE THIS SIMPLE!! Fix your website. This is SO frustrating. Being re-directed over and over again. I don't want to have to call customer service and wait on hold for 20 minutes just to speak with someone. I cannot even express into words how frustrating this is. FIX THIS NOW!

I purchased DIRECTV at our new home. After two return visits to fix the installation, it all seemed to work ok. Reception went out during poor weather, as expected. After a year, we tried to bundle with AT&T, as we were told it would reduce our overall cost. This started a series of calls that lasted 3 months and is still not corrected. They have switched my DirecTV service to a more expensive package, but I lost some of the channels I used to get. Getting customer service to adequately fix this, is impossible. I have spent, literally, 20+ hours over three months and I am getting nowhere. Can't wait for my original 2 year contract to be over.

First I called and spent repeatedly giving my phone number over and over to each different person I spoke to and got nowhere. I was transferred over and over again and nothing was accomplished. They are useless!!! Stay away from DirecTV if you expect any type of customer service.

DirecTV treatment of its customers is appalling. I made an order to have installation done 2 weeks before it was required. The order stated that the installer would arrive between 8AM and 12PM. All communications prior to the scheduled date and time indicated that the installer would be there as stated. On the day the installer was supposed to arrive a communication via email indicated that the installer was running late but would be there in the prescribed window. 30 minutes before the window was to close a no caller id call came in and stated that the technician was running late but would not be there in the planned window but would still be arriving during the day.

We were a DirecTV customer for the past eight years but just switched to DISH today for the following reasons: For several years DirecTV was giving us a $60 monthly credit to reduce their high "regular" rates. I was told to just call every twelve months and they would keep reinstating the $60 credit for the year. When I noticed our bill was over $150 (with no premium channels) I was reminded to call. I was told this time that they could give me a $15 credit!!! Way more expensive than switching to DISH.

This has been resolved

I had an install scheduled for between 8 am and noon, DIRECTV called at 7:30 am confirming appointment at 12:30. They called and said that a tech was not going to be out and next available appointment was in a week. I called Customer Service several times. Literally was on the phone with them for 5.5 hours transferred too many times to count. Every time transferred had to explain my issue over and over. 1 time on hold for was for 1 hour 11 minutes, when I finally talked to a supervisor at 3:40 pm was told a tech would be out. They never showed.

I was on the phone for over 45 minutes to get programming issues resolved. I was re-directed twice and three representatives. Oiled not help. Both times I was re-directed I was assured I would be connected to the right department only to find out they didn’t connect me correctly. Would never recommend this company and we will be cancelling our service today. Our NFL ticket was cancelled without our permission after 18 years and now we have to jump through hoops to get it back. Too bad AT&T took over.

I had to speak to 12 different individuals attempting to get to service department and no could help me. All I need was extra cable line run to my other bedroom. Do get DirecTV. Worst service ever and ATT has no clue what they are doing.

We have been a DirecTV customer for 21 years (mainly because we have no other choices where we live) but now that AT&T has taken over, the customer service is even worse. When trying to find out if our service technician was coming today, I wasted 35+ minutes on the phone. They were unable to pull up my account. I was transferred and then eventually disconnected, only to have to call back again and start all over.

I’ve been with Directv the past 2-3 years and every time I call customer service I’m given the runaround about my bill and package information. This last time I’ve been waiting for a callback from the escalation department going on 2 weeks now and when I call all they say is they are getting to it. My service is scheduled for disconnect tomorrow because they don’t want to return my phone call. As much money as we pay for our services they should use that for proper training because these representatives are clueless to what is really going on. Thankfully my contract is up.

The receiver in my bedroom just stopped working on a Thursday, after being transferred four times to different agents I was finally given to one who said she ordered me a new receiver that would be there by Saturday. I have been paying the $8.99 equipment protection plan for over four years now. No receiver on Saturday-chat agent said it was ordered but never processed. He promised me a receiver by Monday. Monday no receiver and chat agent tells me it was processed but never shipped.

We feel like we were bamboozled. They didn’t make it clear that there would be a big rate hike after one year, making it sound like we got the initial rate for two years. They offered trials of premium channels but when we wanted to cancel, we had to be on the phone for close to an hour to do it. We just talked to our friend who is older and handicapped and had a similar experience but worse as they signed him up for premium channels when he expressly told then he didn’t want them, then withdrew the money from his account and refused to refund it. I found the lineup to be confusing and didn’t really watch anything anyway. We were mostly watching Netflix and other streaming channels anyway.

After disconnecting my NFL package 3 times last year they hooked me up to HBO/Stars channels without permission. We didn’t realize it until after 6 months and I asked for my money back. They did not want to return my money saying it took too long for me to notice and offered other discounts instead. I refused and asked them to listen to the taped calls to show I didn’t ask for the channels. The first person never forwarded my complaint, the 2nd said I would get a call in 3-4 days. After 10-14 days I called again and was told they wouldn’t refund me money and I could call corporate office. The number the supervisor (Danielle #**) gave me was for a survey then I was disconnected. I called back again and finally they said they would return my money. All this took about 6 hrs. on the phone. I am disconnecting my service with DirecTV.

I had awful experiences with an AT&T landline 20+ years ago — endless billing errors, the same dumb mistake every month — and resolved never again to tangle with them. BUT… an iPhone SE for $49?!? Irresistible! I bought it meaning just to pay my bill for 6 months, and only use it when I could unlock it and connect to the network I like. But the salesman urged me to sign up for DirecTV for a mere $10/month, and he seemed like a needy case, so I did. Then Netflix discarded "Jiro Dreams of Sushi" when I was 75% of the way through, and I decided to try DirecTV. Three hours of work later, I can't log in. I have changed my AT&T password four times, and while it works for the corporate site, DirecTV doesn't like it. Sometimes the message is "Wrong User ID and password combination," sometimes it's "Not allowed" in tiny red letters centered in an empty screen, and sometimes it's "Unknown Error".

I had 1st appt. canceled by service tech because “system was down” after I sat home all day. 2nd appt. no one ever showed up or called. Missed work again to stay home for appt. Now have to stay home another day. Directv get your crap together. Dish would love to have us all.

I ordered DirecTV and received an installation date. They were to arrive between 12 and 4 pm. I waited and by 5 pm no one had showed up. I called customer service who informed me that the technician was on his way. Again I waited. 6:30 pm and still no technician had arrived. Again I called customer service and was informed that there was no technicians available and no one was coming. They kept me waiting for 6 and 1/2 hours for a technician that never came. They lied to me. I canceled the installation and will not be doing business with DirecTV.

Cancelled my service due to rising cost. Got email showing 0.00 balance. Then, I get email owing 18.38, so I called. Now they say I owe 31.00. Un-** real. They will do anything to get your money. I now have digital tv, and will get a tv firestick.

These people are crooks. My bill jumped by over 79% with no increase in services or notice. I called in. They said they could add a "promo" to my bill going forward to reduce the charge back to where it was 2 months before. 2 months later still same charge 168.98 for just TV. When you call they will not transfer to a supervisor, put you on hold and then say a supervisor will call back. 3 days later no calls. CROOKS. Do yourself a favor and use an antenna or be ready to pay crazy amounts of money for crap service. #byebyeDirectTV. #byebyeATT.

This is the 3rd time I've had DIRECTV service over the past several year. Prior to my current contract, their satellite service had been fairly good and their customer service was up and down, depending on the subcontractors they might have been using at the time. But, now the satellite service is very bad - lots of freezing requiring you to reset the main box and then, it still happens over and over. When you contact technical support they won't do anything and want you purchase their support package for $99 to send a technician out to look at the problem. Even though they own the equipment. According to one of the representative I spoke to previously, they have a know issue, because of a software glitch and they were working on it. The next time I called, they wanted me to purchase their annual support package. This a very bad way for AT&T to make money off their long time loyal customers. But I won't be for very long!!!

I have been a DirecTV customer for 26 yrs. before they were even DirecTV. A few days ago my service was cut off completely, called to find out why. Was told because I'm a business. (I am an AFC home, but this is also my residence.) They wanted to switch over my equipment to commercial (even though I'm NOT commercial, I'm residential). They came and switched equipment to something that I had back 20 yrs ago. No 4k, no movie channels, no wireless, no DVR. Feel like I'm back in the dark ages. Going to get Dish, who can offer me all those things I once had at a better price. Way to treat your long time customers DirecTV!

Ordered DirecTV for new home... Rep tells me I do not need anything other than my lease stating I can have DirecTV in my rental home. Tech comes for first install date THREE WEEKS from order date and refuses to install until I have something in writing from rental management company! I wait another TWO WEEKS for installation and the tech again refuses to install even though I have written confirmation!! Now they want me to wait AGAIN! Nope. Dish Network here I come!

This guy showed up at my house, said he was from AT&T/DIRECTV and started his sales pitch. Well after listening to his lies, I asked him to leave. So do you know what he did, he did a hard inquiry on my credit. I did not give you permission to hit my credit and the only way you got that info is from AT&T who I have had since 2006. So it is both company's fault. I want it corrected immediately. I have reported to AT&T, DIRECTV, FTC, BBB and wrote letters to all three credit reporting systems. I am so mad and because of that little stunt, I will never get DIRECTV and I am also considering getting rid of AT&T if you are going to pull crap like that. How dare you!! You better correct it!!!

Worst customer service. I have called DirecTV multiple times regarding the same issue. Initially, I was not happy with the service (not user friendly so we barely used it). Then the price doubled, so that triggered me to call and cancel our 2 year contract, 11 months early. Called, cancelled, and even understood I would have a 220 dollar cancellation fee. I was told I would receive an updated bill with the fee and previous service charges. I was also told that I would receive instructions on how to return my equipment. I never received those instructions, and instead, I was charged for the equipment on my bill. I called to request the instructions, instead I was transferred to reactivation services. (They try really hard to keep you, except with lies).

Horrible experience/horrible customer service who keep forwarding me to different departments promising they will surely help me and then transfer me to another department then disconnect me because THEY CAN'T HELP ME!

Took a day off from work for a tech to come between 8-12. At 10 the tech showed up and before even checking for signal he says, ”I hate to say you might be stuck with Dish network.” After checking around the house with his meter on ground level he told me it wasn’t possible. He then said he may be able to get a signal by the pond and I suggested him try in other spots closer to the house before installing it there.

I was a DirecTV customer for 2 years due to a contract. It was too expensive so I called to cancel. I was hung up on 2 times and the third time I was so irritated that I was offered a $40 a month rate for two years so I decided to keep the service. Fast forward 1 year, I sold my current home and was moving in with my sister until my home was ready. We didn't need two TV services so I called to see my options. I was pushed to freeze my service and try DirecTV now. Which is a horrible app with many glitches.

Having been with DirecTV for over 7 years, I decided to go with streaming through my Amazon Fire Stick. The prices were so much cheaper, and I got programing I actually wanted. I was sent a letter telling me to take my equipment to the UPS store to be sent back to DirecTV -- which I did. I was given a receipt for the return. I then received a bill about 2 weeks later for $267.00 for unreturned equipment. I call them, and was told the charge would be taken off when the equipment was returned. Yeah, right.

I have been emailed an offer to re-connect two times now for a $300 Visa Rewards card and a reduced price package. Each time I called immediately after receiving the email, they said that they do not have the $300 reward card only a that only a $200 card is available. They said the $300 one was expired both times even though it clearly states on their mailing that it was not. Classic bait and switch from a desperate company; it's sad.

Absolute trash...in the middle of a show then it keeps disconnecting, and says they have no information on the show. How when I was just watching the program? I've contacted DirecTv customer service, reset my router and DirecTV Genie countless times, and had a tech come out. Nothing helps...It's been like this for years now with plenty of reviews and complaints yet nothing is done. Are we not paying you enough money monthly for you to properly invest in some programmers that can solve this issue? Might as well call yourselves thieves for stealing people's money and giving them trash service in return. Smh...

I've been a customer for over 15 years. One of my boxes quit working. Nothing I did, just can't power it on. I was told in order to get a new one I had to sign a whole new contract for the "upgrade" and 20 shipping for a box that weighs less than a pound. I didn't ask to upgrade anything. I asked to replace the broken box I pay monthly to rent that is not working. I said, "Fine. I guess I will cancel." They didn't care. DirecTV used to have the best customer service. It has been awful since ATT took over. I'm switching to Firestick and Hulu. They just lost a loyal customer.

(Long story short, keep your equipment receipt when returning DirecTV equipment because they will receive the equipment and then try to charge you if you don't have the reference number on the receipt.) #DirecTVSucks. Directv is the WORST company I have ever dealt with. They are crooks, which I experienced first hand. Back on July 19th, I asked for them to cancel my subscription once my contract ended, which was confirmed 8/20. I explicitly stated I did not want to end early because I did not want an early termination fee. I asked if I could set up the cancellation now or if needed to wait until closer to my contract ending to initiate. I was assured it could be set up for future cancellation and I would receive an email once it was cancelled. I would then have 3 weeks to return the equipment before I was charged for it. I asked more than once that I was setting up cancellation for when my contract ended and not right now.

I have been with DirecTV for 10 years. We are moving and they want to charge us 200 bucks. Then they charge my card for a job that hasn't even been completed yet. I have called 3 days in a row with problems with the bill with no real resolution. Soon as my contract is up I'm going with someone else. 10 damn years I have been with them and never a late payment.

Never get this service. It works fine but they call you like a bunch of wild animals nonstop to get you to buy other products. I drive a truck and my phone is not a toy, these guys call and then it is just a robocall. When you call back they know nothing about why they rang you. It is all about sales over there, too much pressure from the top. I wish I never got involved with it. I blocked the number and they use another, you say, "DO NOT CALL" and they say, "sure no problem." LIP SERVICE IS A SKILL at this place, but the TV works fine.

I was one of the original DirecTV Now customers and got the Go Big package for $35 monthly. I suffered through many months of service interruptions and no Roku App. They have slowly improved things, but have never been good enough to drop cable. They sent me an email in July telling me they were increasing the price by $5 monthly starting in August. I went online and canceled the service. I deleted the App from my Roku and phones. I checked and went through the deletion process again. Finally, I received a $40 bill in August. There is no way to call anyone. I went to an ATT store, where they initially tried to blow me off, then finally the rep got on chat and canceled the service. After insisting that I shouldn't have to pay for August, they offered me a prorated refund for the rest of the month. If this service is ideal for you, it seems better than at the outset. But beware there is no customer service, not even an overseas call center.

I’m on hold currently with DirecTV customer service and then women I am speaking to is foreign and very rude, I’ve been happy with my service so far until I’ve had to speak to her, if I didn’t I understand her and I would reply with “I’m sorry” and she would repeat herself loudly and slowly and more rude. After she came back from keeping me on hold twice, she started to speak extremely quickly and I obviously couldn’t understand that, so I would respond. Please get nicer and more friendly customer service or I’m taking my money elsewhere.

I had been a loyal customer for years. No Problems, then AT&T took over. Just crap ever since. First of all programming is a joke. Almost every station is infomercials. I read almost every review here and have had almost all the same experiences over the years, and it just continued to get worse. I finally cancelled. They said they would send boxes to return equipment, never happened. Had to call about that several times. Took hours every time, total waste, resolved nothing. Took their equipment to a UPS store, a month later they say they never received equipment, though I have a reference number and the guy who sent them at UPS, remembers me and remembers sending them. THIS COMPANY IS HORRIBLE, RUN!!!

I have loved using Directv but since AT&T bought the company it has turned bad quick. Customer service is terrible, logging into the sites are a horrid mind numbing experience. The AT&T folks simply say it’s a known issue. Check back in an hour... I am looking to switch very soon based on the terrible service this company provides which is disheartening because I have been a long time Directv customer and now it will end because of their bobbling of the merger and AT&T's crappy service.

I have been a customer since 2016 and I am so ready to drop DirecTV and possibly AT&T. They advertised their main box as only needing a wifi connection. Unfortunately, it drops this wifi connection repeatedly. They sent out an update in June that made it completely worthless where it can no longer maintain any wifi connection.

My account number with DirecTV # **. I’ve been a customer for 10 years plus and longer with AT&T. I was under a contract for $69 DirecTV and $30 for AT&T internet. Every month I was overcharged up to $100. I call every month and am on hold for 2-3 hours. I would be told that I would have corrected accounts and the bill would come and still overcharged and no credits. I have every employee ID number, time and date called then the next bill comes and you start all over again. I have auto payment so this is taken out on my credit card on time. Also each time I call they offer me a discounted promotion $39.98 TV and $30 internet. But of course this never happened.

Horrible company. I’m not able to spend enough time on this review because Directv has wasted most of my day already, but buyer BEWARE!! The company is full of lies, if someone tells you something you had better call back at least three times to verify and I can almost guarantee you that the next person will tell you something different! If you are with Directv I hope you never have to cancel their services because they do everything in their power to see that it doesn’t happen!!!

Awful service. Discounting every day. Customer service located in Philippines and it is horrible (I cant find the word to say how bad is that). None of the answer from them is correct. Never you get same answer from two rep. I do not recommend that service. I was with AT&T for 12 years. It got worse and worse. Got worse when DirecTV joined to AT&T. Again stay away from them, otherwise you gonna be in deep **.

I’m not going to spend a lot of time on this review because DirecTV/ AT&T have already wasted too much of my time. It all started when I canceled my service in order to move. Went smoothly and canceled. I get a call back a day later and they are like, "You’ve been a valued customer for the past 4 years and we can offer you a mover's deal and you also have tons of loyalty credits. The most we’ve ever seen!" I’m like, "Cool beans;" so they renew my service and have me sign a new contract which will be in service for the next 4 months or so. I’m then am getting DirecTV with the NFL package, HBO showtime etc. all for like $44.00 a month. Pretty legit deal. The guy also tells me to give up the protection plan because it’s a waste of money. The next day I try to reconnect my system and low and behold it stops working. I’m like, "Okay well let me call up DirecTV and have a tech come out to fix it."

After 6 years of satellite service, paying $10 a month rental on main receiver box, box went bad. After spending approx. 2 hours on phone being transferred to different depts., was told a tech would have to be sent out to troubleshoot box and I would be charged $69 for service call. I questioned why I have to pay for them to come out and troubleshoot their equipment that I am renting. Was told that's the way it is and when would I like to schedule appt. Told them don't bother and canceled service. Called Dish Network... this was on a Friday. Dish came out the next Monday... addendum -- was due a refund from DirecTV. They sent to me as a credit card. Total B.S.

I'm not sure if their issue is with the merger or what but I've had them since 2006 and I have recently experienced the worst service ever. I called to see if I had a payoff off or penalty if I canceled the service. The young lady said she would be able to help me with this because she was an account specialist. She seemed to have checked and she said no. So I asked her for her name and employee number. She gave me her name and then stated she would give me a phone number to find out if I owed anything. I then asked her why would I need to call another number after she had already told me she was an account specialist and said I owed nothing. I again asked her for her employee number and she kept wanting to give me this phone number. I then asked why in the world would she want to transfer me when she confirmed I owed nothing, but when I asked for her employee number it was a problem. She gave me an employee number.

I have been a DirecTV customer for nearly 20 years. In 2015 upon retirement, we moved to a new city and established service, incurring a 24-month obligation. In July 2017, we had significant problems with our equipment. We were paying the $9 monthly fee for equipment protection. The repairman gave us a new receiver to REPLACE the one that was defective. During this process, the system recognized the replacement as an UPGRADE, thus triggering a two-year obligation unknown to me.

Long story short, I was told I DID NOT owe money after speaking to 4 different people over an hour about a supposed bill. Months later I get a notice from collections in which I am disputing. The incompetence is honestly disgusting. Their initial pricing is great for tv services, however, read the fine print because those prices skyrocket after so much time goes by. I will not recommend DIRECTV to anyone. Look at all the terrible reviews - wow.

If you have @AT&T and/or @DirecTV, do yourself a favor and drop their services NOW! They are thieves! They have overcharged me by over $150, and since their communication with each other SUCKS, and NO ONE there knows how to add or subtract. They are charging me for stuff I don't owe AFTER I've PAID TWO FINAL BILLS, one from DirecTV and the other from AT&T!!! I will never do business with them again and frankly, I hope they go out of business forever!

Installer stated supervisor refused to bring out the taller ladder for the spot where I had the old dish because the install could be put on another part of the roof where there was an easier (shorter access). Installer would have taken down the old one as a courtesy but since he was going to use a new location I will just have a dish of both ends of my roof. So, Installer said he would have removed it as a courtesy... But now he could not because the supervisor was not willing to bring out a taller ladder. No compromise, take or leave it. I left it.

I contacted DirecTV about switching from Suddenlink to DirecTV. I questioned the representative on the phone if they could provide the extra service I needed. This extra service was HomePhone and Internet. I was assured that AT&T could provide the extra service as required. At installation day 8-16-2018 arrived, I find the found that the DirecTV installer could not install the home phone or internet. I started making several call to AT&T. And DirecTV. After over an hour of trying to get AT&T service I was told they could not provide the service. I stopped in DirecTV installation and called DirecTV and canceled the total order. Without AT&T I do not want half a loaf of what I was promised.

Two years ago I turned off my service and returned my equipment. Which DirecTV claimed they didn't receive. After several attempts to settle this the equipment was scanned in and logged or so I was told. Case closed, NOT. Two months ago they try to charge me again for the equipment. At this point I give up after sending a copy of my receipt from the post office and the notes made in the previous situation. They send me a letter saying they stand behind their charges. DirecTV will NEVER be in my home again and I will not recommend them to anyone.

I have no idea how the person in charge of the DirecTV/AT&T Customer Service keeps their job. I spent two hours today being transferred from one person to the next. I talked to at least eight different people, each time having to give my name, address, customer number, and phone number. And, even though I was trying to reconnect service, something you would think should be easy, none of the eight could do it. The issue was complicated by the fact that they are changing over from having DirecTV account numbers to AT&T account numbers. Any system changeover is difficult, but this changeover is causing a lot of customer dissatisfaction.

I scheduled an appointment to have my DVR and Genie upgraded. On the first appointment day DirecTV call and said I had to reschedule which I did. On the second appointment day the same thing happen. On the third appointment day the technician was suppose to come between noon and 4 pm. DirecTV called on appointment day again and stated the technician would arrive between 6:10 to 6:45 pm. I cancelled due to not being home during those hours. I have now stayed home for three individuals waiting for DirecTV. My contract expires in October. Guess what I’m going to do?

I have asked for a recovery kit five different times to return my DirecTV equipment. I just want to return my DirecTV equipment. Many promises, no follow through. Left hand not knowing what the Right hand is doing. Unimpressed with terrible customer service. I wish I did not have to go through their terrible and repetitive customer support prompts. Good thing I am cancelling my services with them. It has always been a hassle to start service and end service. Everything in the middle is good, but the cancellation process is miserable.

The worst company I've ever had to deal with. Was a happy customer for years until the AT&T merger/buyout. Very bad customer service!! When you have a problem they never fix the problem. When you call in be prepared to sit on the phone for at least 2 hours... non stop holding and getting nothing accomplished. We went to the UPS store and returned all of our equipment with a tracking # two months ago. They're telling us we owe them for the equipment because they have not received it. Our tracking # shows they did receive it.

Shady business practices! I’ve been a customer since 2013, the same dvr problem has been happening as everyone else where it deleted all my recorded shows. I’ve called several times over the last month and the so called customer service keeps telling me there is a glitch in the system and it will be hopefully fixed soon. Meanwhile I’m still paying the $25 fee for dvr service. That is stealing knowing your product doesn’t work. I called to cancel my account and they offered me a year of free service, that alone shows you that AT&T is in the wrong. I declined, but they refused to take off the $25 charge for a service that I never got. They would be willing to take off a year of fees but they are worried about a measly $25. This was all principal. Shady company! Beware.

On July 20th sometime in the early hours the old DirecTV accounts were changed over to AT&T. When I went to bed it was working. I got up the next morning there was no programming other than a screen with a 726 code. I was directed to call DirecTV, which I did and was forwarded through 3 different clerks finally ending up with someone in India I believe that could barely speak English. I was informed that this was a computer glitch that would be corrected later in the day. I went away for 8 hours and when I came back home still the same screen. I called again and went through being forwarded three different times and was insulted by that clerk that if I had paid my bill I wouldn't be having any problems. That morning before I turned the set on I had paid the bill that wasn't due until August 3rd. So much for the reason of not paying.

Dishonest, Fraudulent, will make up scenarios to try to make customer sign additional 2 year contracts. Do not sign up for new service. You will be sorry. Also staffing personnel are contractors who are not compensated by DirecTV/ AT&T. If you are watching TV and a passing thunderstorm rolls by you will lose satellite signal and you will not be able to see your program you are watching on TV. Adding additional equipment will cost you renewing to a new 2 year contract. Be careful. If you sign you will be sorry.

We have been customers for almost 10 years and we finally got tired of them raising their prices every year. Now that we discontinued our service it has been impossible to give them back their equipment! I have called 3 times to have them send me shipping labels as I have a $244 bill for equipment! The third time I called for shipping labels they transferred me 4 times back and forth between technical support then equipment returns until I finally hung up. Why should it be this hard to return their equipment?! Now I have to drive an hour away to a UPS store on my day off to send them back their equipment. Very frustrating after I had been such a loyal customer for so long.

Have had service with Directv for several years with no problem. The last week cannot watch any program without signal loss. Error code 771. No weather conditions to cause problem. They want us to pay to fix a problem that is not our responsibility. Absolutely awful company with no ethics and no sense of responsibility. Switching services and would never recommend them. I'm in service industry and husband is in healthcare. We will definitely denounce their services to everyone we have the opportunity. This is a failing business that cannot afford to continue to practice this way. I fully believe that I should be reimbursed for the week of loss of service as well as the cost for installation for a service that is reputable. DirecTv has not fulfilled their promise in providing the service they promised.

I've been a DirecTV customer for over 10 years. They have always been a good company. Since the ATT purchase their customer service has steadily gone downhill. Now they've moved their tech support to the Philippines. I upgraded to the Genie 2 and haven't been able to upload on demand products since installed. Their techs have been to my house twice trying to help. When they call tech support they get someone in the Philippines that doesn't know anything let alone speak good English. I've called now 4 times and got no help. The kid in the Philippines just keeps asking the same question and typing the question in his computer. Then he reads the answer and types in my answer. Might as well ask online questions.

First get ready for being on hold for several hours which then turned into days. Never fixed the issue and kept saying they would escalate my call but never did. Bad company to do business with. They don't care about their customers Period!

Stopped at a DirecTV/AT&T booth at the CA State Fair recently. I am currently a DirecTV customer. My husband is a OIF combat injured veteran. I currently pay $67.15 for DirecTV and $45 a month for internet OUT THE DOOR AFTER TAXES. They told us at that booth we could bundle both services for $85. When we pay $112.15 every month for DirecTV and our internet, this is a $27 savings for us. We signed up for this bundle. However, 4 days after Viasat/Exede internet was installed, we found out the internet alone is $85. We asked for a cancellation from Viasat for the internet. They canceled and charged us $365 cancellation fee and even though we only had their service for 4 days, they charged us $85 for the whole month for internet service.

We have been customers of DirecTV for over 10 years. Recently we moved to another state. I have spent over 5 hours (and 5 calls) trying to return our equipment to avoid being charged for not returning. Every agent promised to send call tags to our new address since we live in a rural address. I believe I finally found out that they were sending the call tags to our old address. Finally we made a trip to a UPS store and returned equipment. I would like to communicate to ATT/DirecTV that they should train their personnel better. Because I've hear every story in the book and they still don't have the equipment we returned July 21, 2018. I don't like my credit score being affected because of a company who cannot do their job.

January 2018 talked into a bundle plan DirecTV and Internet. Specified to agent not to link to my wireless account which I had for many years due to business reasons. 1st bill reflected internet bundled with wireless. No details or call log - just totals including an international call that did not reflect # or date called, and the amounts billed for each service did not match the bundled promo rates... It was $30 extra for the internet because they unbundled the account. Cust Svc advised that was the new billing format; if I wanted to see a detailed bill then they would have to request a hardcopy bill which would take 10 days to be mailed. When I addressed the issue with bundling of the account I was told "is easier for AT&T to bundle and bill the internet with wireless". I was bounced between customer retention, AT&T customer service and DirecTV. Took 1 1/2 hour to be told it was fixed and next month bill would be accurate.

Contract ends in September and so does my subscription. The same problem with disappearing recordings, hate the new UI, still can’t get used to new remotes, losing signal during rain storms now (never mind snow), price increase, useless commercial laden On-demand, poor internet reliability (and I have Xfinity Gigabit service that is never down), I could go on and on! Ever since the AT&T buyout they have gone downhill and fast...

My cost was set at install at a "fixed" amount, with autopay in July. August statement mailed to my home with a higher than agreed to amount. I called Customer Service and was told it was because I had not opted onto paperless billing. This was never discussed at the onset, and I certainly never opted out of paperless billing - you have me set up on autopay, what do I need a paper bill for anyway? Though, now I'm leery considering how they can just increase my "fixed" monthly agreed upon amount.

A door to door sales person came to my door offering DirecTV. Phone and internet for a great price. I signed up. Appointment was set up. They left a message a couple of times rescheduling the appt then a tech shows up for the first scheduled appt that THEY canceled. Install occurred. Salesperson assured us that Directv barely goes out when it rains. Well low and behold you get a couple of sprinkles it goes out. Received the first bill and it was about one hundred dollars more than I was told. I paid it thinking it was maybe a prorated bill.

Was having reception problems similar to that experienced in a thunderstorm but the skies were clear. Called DirecTV and was told that my satellite dish and receivers were out of date - 24 plus years old - and they would install an updated dish and receivers AT NO CHARGE to me. I said go ahead and a date was set for replacement. I questioned the installer and he said they were replacing many systems AT NO CHARGE also. THEN GUESS WHAT - I got my next bill and I was charged a monthly fee for VCR service which I DID NOT ORDER. The new receivers apparently can also record certain programs. After waiting for 15 minutes to speak to a rep I finally got someone apparently from India that could barely speak English.

After roofer came to check a leak on my roof he informed me that I had more than one satellite on my roof. DirecTV had moved the satellite and repositioned it and left the previous pole (stand) just sitting on my roof. So basically I was told that all of this equipment is mine and I am supposed to have it removed. Living in a condo residential area you cannot have all of this JUNK on your roof. I thought that when they repositioned the satellite that they would remove any unused equipment that they installed, but this is not the case.

8 times in the past 3 weeks we’ve taken off work because they said they would be here between 12-4. Every time no call no show. I don’t see how a business stays open this way. They’ve been bad every time we’ve used them but this has been the worse.

I just wasted over an hour and a half talking with a sales rep for DirecTV. She was trained to be extremely deceptive - asking for my SSN to verify which pricing I would qualify for - package was for TV and Internet. After reluctantly giving her the ability to "hit" my credit, then she wanted my credit card information so that they could charge a minimal charge (tax) & possibly the last bill. Then she said that they would be charging my credit card each month for my bill. When I said "no" to that, then she told me that they would be charging me more $ because I wouldn't agree to that type of auto-billing. Then, after all that time, she told me that they do everything twice - once for DirecTV and again for AT&T. Another credit check - ridiculous. I said "absolutely not" - and I cancelled everything. One of the most frustrating encounters I've ever had. Don't use them... Run far away as fast as you can!

Several weeks ago we contacted DirecTV to "switch" to DirecTV and become a new customer. I was told we would be contacted for installation - after a week, I cancelled as they could not tell us when they could install. My husband phoned back and shared the problems and re-contracted again with the promise by DirecTV we would not have issues and would have the service connected and working in a short time. We were told Friday, August 3rd between noon and four they would arrive. After waiting all day - NOBODY arrived and after contacting DirecTV we were told their scheduling is down and they would reach back out to us to reschedule yet again (3rd time).

DirecTV charges a fortune and literally is the worst company I have ever dealt with. You can be on with customer service for hours and they couldn't care less about your problem and do nothing to attempt to resolve it. To get a technician takes a WEEK or LONGER. You are paying a FORTUNE, your TV doesn't work, and they can't get someone out for a week? And then they don't show up, cancel, and no one cares. If you have any option at all, DO NOT use DirecTV. It's only when people start not using these money grabbing conglomerates that any change will happen.

I was totally DISMAYED to receive a pre-paid debit card in the name of my DEAD sister as a refund from DirecTV! Not only was it inappropriate as SHE CAN NO LONGER USE A CREDIT CARD!!! It was traumatic for me, as the personal representative of her estate to receive and have to call DirecTV and figure out how to address in compliance with the probate laws of Washington State and explain that she was DEAD and could not USE a pre-paid debit card. While the rep I spoke to understood, she just explained that was the only mechanism they had to repay a credit... REALLY DIRECTV??? Traumatizing relatives of deceased customer is TOTALLY not acceptable!

We have had Directv before and have loved what they offered and how they did things, but as we moved we needed to set up a new Directv plan. Just to get the people out here to hook everything up is a total mess! We were told that they would be here in the morning, so I took off work which I wasn’t so thrilled about it to begin with, and also missing my daughter's very important medical meeting. Just to find out that they would be here in 30 minutes, they said this 3 times, at 11:30, 1, and 2:30. Now they are closed telling us “we have missed our window” when the technician never showed up and now making us set up a new appointment that I will have to take work off for to maybe hope that they will get us in this time. Extremely unsatisfied and Directv doesn’t seem to care about it.

I have been extremely disappointed by the service, product and follow-up of AT&T since switching to DirecTV from Spectrum. I was promised that the issue of cable going out during storms would not be a problem since AT&T took over, which was a lie. The TV goes out every single time it storms. It is impossible to get someone on the phone that speaks English and I have asked several times to have a manager contact me and no one has. The guy that sold me the product flat out lied to me when responding to my questions. I would definitely switch if I wasn't locked into a contract right now. I will be leaving as soon as my two years is up.

When you see this company RUN!!! They will tell you one thing and do the complete opposite! Their associates don’t know what they are talking about 9 times out of 10. They overcharge you, for bad satellite service. Every time it rains it goes out. When speaking with a rep, and you ask to speak with a manager they ignore you and start talking about something else.

I am very unhappy with DirecTV. During rainstorms we lose the signal and cannot watch the weather or severe weather report on the tv. This is a frequent occurrence that happened a couple days ago and the signal/tv was out for approximately 45 minutes. My Mom is 88 yrs old and we consider this to be a safety issue. There are many severe weather reports in this area during the year and we should be able to view those tv broadcast. I spoke to a number of AT&T representatives and they want to charge me a approximately $100 to come service their equipment that is not working properly. I am paying for a service that I am not getting and they want to charge me for it. This is unexceptionable to me.

Horrible. They updated their programming and my recording queue is messed up. Does not act right as they should. My Recording this actually disappear when I go to play them and since they “updated” my DVR, it has not worked right since. A technician came out to fix the problem and it worked properly for one day only. I am stuck with this crappy service. My two year contract is up next spring and I will never ever go back to DirecTV. I don’t know how they stay in business. Phone calls don’t work. I intend to go back to U-verse and if they get too high I will go back to infinity or whatever for a decent price again. I am through with DirecTV.

After four years of being with AT&T, I moved. AT&T offered a moving deal if I switched to DIRECTV and bundled. Since the very first bill each month has increasingly double if not tripled. I have called no less than 50 times within nine months to complain and request the on authorized charges to be fixed. I have called no less than 50 times within nine months to complain and request the on authorized charges to be removed, refunded, and returned to the original terms of our agreement. Each time I called I was given one representative after another after another after another, until I would either hang up or get no relief or resolve to the over $600 invoice I receive each month. AT&T and DIRECTV advertised my bundle deal to be around $78 for home phone, internet and cable. I was told I could place my account on vacation mode without being penalized after expressing to the company I plan to start arbitration.

Every few months they find a reason to raise my bill. When I call about it most the time I can’t find the person on the phone and there is nothing they can do to get my bill back to the price it was without me giving up something. Paying over 1000 dollars for TV a year is ludicrous.

DirecTV periodically sets up displays in the local COSTCO stores to promote their services. They are always in the electronics department surrounded by TVs with dazzling picture quality. (They don't tell you that those are all 4k Ultra HD TVs, and that they have a specialized signal feeding them to enhance picture quality-you'll never get that quality at home.) They offered a Costco cash card as an incentive. I took the bait, buying into the representations of the guys/gals doing the promoting, about the quality, the ease of use, and the price. Regretted it ever since, on all counts. (Shame on Costco for allowing.)

I switch cable companies to save on our monthly bill which would have been a savings of around $50.00 less a month. Made a contract over the phone with rep. for the package that best serviced us to get good channels in our area. The rep. knew where we was located that we had no other service that was offered in our area which is rural. The contract was for the same price for 24 months and I was not told that after 12 months if I did not take out some other service with them that our bill would almost double in price. So on the 13th month I receive a large bill from DirecTV for $ 161.88. Call DirecTV to speak to someone about why my bill was this high and was told I was require to take out another service with them in order to remain at the price they gave me over the phone!!! Nothing they can do except me drop some of my channels. THIS IS FALSE ADVERTISEMENT SO BE AWARE OF CONTACTS WITH THIS COMPANY!!!

DirecTV is the absolute worst cable service in the US!!! Service goes out all the time. Always charging extra every single month with all new excuses. Now you have this charge because this rolled over or that was added or taken off!! **!!! The customer service people are soooo damn rude and unprofessional!! ** as hell!! I can't wait to switch next month!!! I wouldn't recommend this TV service to a dead person!!! Horrible. Just horrible!

Called last month to the company, to be able to watch FIFA World Cup in 4k, since my equipment was supposed to be 4k compatible (It was shown on the compatibility when it was sold to me). We were told we need to update one of our 3 mini Genie boxes to the 4k one, because of a technical issue with them. When on the phone, we were told the charge was going to be $50 for the "upgrade" (isn't clear to me why you would need to pay for a box that belongs to the provider), we accepted the $50 charge.

07/29/18 television service died in all 5 rooms where I had the service. I called customer service and they gave the technician appointment for 07/31/18 from 12PM-4PM. My husband and I left work early for it and they did not come. Without giving notice, it turns out the office changed the time from 8AM-12PM. I spoke with customer service rep. Alfredo ID#** who made another appointment for 08/01/18 again from 12PM-4PM and gave me credit of $20.32 for the period of service loss. Come August 1st, they did not come.

I signed up at a booth at the San Diego state fair. They had AT&T & DirecTV and they invited me over to see if they can save me money. My bill was going to be lower than what I had with Uverse AT&T, I had Uverse 300 package great deal. They said I was going to get a better package and lower price with the bundle. So I signed up, once they installed the service my nightmare started. THE WORST EXPERIENCE EVER. I got my first bill within 24 hrs and was higher than they said, the tech Did not know what he was doing and hooked up wrong. Took 4 tech to finally get it right. Then they disconnected my internet and phone service so they had to come back and reconnect. Now I did not mention that my service was connected on 7/1 since then every day including my Saturday I’ve been in the phone with them, AT&T & DirecTV. Spending hours getting hang up on and transfer.

I have been 14+ Hours on the telephone with several service reps and DirecTV still will not remove the double charge to my Bank Debit Card. My Bank totally backs me up with proof they did it, i.e. (Transaction #, Sequence #) and DirecTV still will not remove it, continues to hang up on me. Sadly, my only alternative, "Dish TV" has worse overall ratings. Disputes are almost impossible for the consumer, short of taking it to court! Not for $118.00. They hope I'll walk away. The law calls it "theft by credit card". $118.00 Loss.

I believe I was able to not give a star I would, but the next lowest is the one star. July 25th 2018 I had a salesman come to home (Clear Homes) associated with ATT saying he can lower my TV bill. Me being a single mother and switching jobs I was for saving money. I have the Spectrum/Time Warner cable package and if I would have separated my package my WiFi would have been more then my TV with ATT/DirecTV and CenturyLink was 55$ a month which would have been a little more then what I was paying for the Spectrum package. The two days I had DirecTV I had already received my first month bill, two days later I was calling and cancelling my services. When the sales guy came I had wrote a check for the installment fee.

I have never been so dissatisfied with any services before in my life. DirecTV still owes me money and keeps saying they sent my money to my wifi company that was bundled with it. Well I called that company and they don't have it. I spent at least 8 hours altogether on the phone with customer service trying to get my money back (4 hours in a row one day). Before this I cancelled my services because they kept overcharging me for absolutely no reason and every time I tried to talk to someone from customer service all they do is transfer me over and over again and never actually handle the situation. After many time of calling them I gave up because it has been at least 5 months now since this has happened. Never again will I go back to this company and I suggest no one does. I will tell everyone I know how bad this company is.

After more than 5 calls and chat sessions with DirecTV I still can't use any On Demand playback and the feature that allows you to start at the beginning of a program doesn't work. They have the same script every time you contact them, reset the receiver which I have already, then do a hard reset which I've already done, and then wait 3 hours for the data to download. Of course this never works. Twice they have promised to send out a tech, but I never get any information about an appointment. Once my contract is up I'm done with satellite and cable providers, I'll be moving to 100% online services where I don't have to pay for hundreds of channels I never watch anyway.

After changing internet and cable providers, I realize how terrible ATT DirecTV really was. The constant increase in our monthly bill was ridiculous. We were constantly on the phone (at times on hold for 1 hr+) trying to figure why our bill kept going up. No real justification. They would eventually reduce the bill back down and the next month, the same thing. What I don't understand, is why don't they offer their existing loyal customers the incentives they offer new customers, that would seem to make more business sense. We were with them for 2 years and we are moving on! Hallelujah!

I doubt anyone needs any additional negative reviews to understand that DirecTV is a nightmare, but after my most outrageous experience I feel compelled to write another review. I hope this saves someone else from entering into a contract with such an unfair, disrespectful, corrupt organization. I spent countless hours on the phone with them trying to sort through the mess that was our bill. It was incorrect and not what we agreed upon, EVER! The service didn't work the way they described and nothing about the terms of the contract were upheld on their end.

My service was put on hold by DirecTV for non payment, We received an email stating if we paid 90.53 our service would be restored. We paid 100.00, and they refuse to restore service until more money is paid. I called and talked to a supervisor supposedly and was told there was no such email, and we had to pay for the next month in advance to get service restored, we did what was told to get service restored. To me they are committing fraud. Can someone please help. Nobody at DirecTV cares. All they care about is money.

The reason I am writing this review is because DIRECTV contacted me regarding my bill. According to them after one year the rate goes up which I was never verbally informed. They told me (which I now see in other reviews ) that I should always read the fine print. It is my fault. I was also informed that if I purchase a AT&T cellular contract and phones that my rate would not go up. First off AT&T mobile service in my area stinks.

We've been customers of DIRECTV for over 18 years in two different states and portable while RVing. Perfect service... until AT&T bought it. Loss of signal during clear weather. No obstructions to antenna. Tech came out and replaced receiver and attempted to adjust antenna. Still the same problem. Now a new channel menu. Counterintuitive and buggy. WHY would AT&T screw up a well operated company? The good news, we're dumping DirecTV and moving over to another provider. Do yourself a favor: STAY AWAY FROM DIRECTV!

Unbelievably poor customer service. I watch TV rarely, and whenever I turned it on, it wasn't working. Hold times are extreme, and when you finally get to talk to someone, they don't help. So I canceled my service and am now having an incredible hassle trying to return the equipment before I get charged for it. I've called three times, spending hours on the phone. Each time they say they'll send me a box and label for the return, but it hasn't happened. I tried to get help online, but because I had canceled my account, I could not access chat. Extremely frustrating, and I expect I will get billed for the equipment, despite the delay in returning it being their fault, not mine.

I had a door saleswoman come and say all these great things about Directv and I asked her if after a year does anything go up she says "no". Year later bill goes up 3xs the amount. I get on and I'm over 1hr and 1/2 wait time and 4 transfers. Finally, I canceled because they said, "regardless of what anyone says you should always read the fine print". Then when it came to pay my final cancellation bill it took them almost 48 minutes like they didn't want my money. Directv ALSO has people who call who are scams and Directv says, "that's why we have you set up a password so you know who is calling you". Mmm why does someone have my number so that means their ** is not confidential! I screenshot my wait times for Directv just to show you have TERRIBLE Directv really is!!! Scam artists.

DIRECTV send me a letter promising a $300 dollars Visa reward card plus the NFL Sunday Package, and now after months of calling and waiting they told me it is not in my contract. They also make me give them the ok to get the money out of my bank account directly every month, which is going to be more difficult to cancel the service now, and they got me with a contract so if I want to cancel right now it will cost me about $240 dollars. This customer is a very unhappy customer right now.

We just bought a vacation home. Our first bad experience was that the technician did not show up for the initial installation, which we had driven 5 hours to be at our home for this appointment (10 hours roundtrip). When we called to find out what happened we were on the phone for 2 hours (I am not joking) and still no one could figure out what happened. The worst part was we had to reschedule a week later and drive 10 hours roundtrip for the next appointment. The technician called us prior to the appointment, and informed us we would need to pick him up because this vacation area is only accessible by 4x4 vehicles which apparently Directv does not own, but they sell service to this area?

CAUTION TO THOSE WHO ARE THINKING OF BECOMING A DIRECTV CUSTOMER!!! We have been customers since 1992 and have never had any issues with them up until a couple of years ago. Their customer service use to be very helpful and accommodating! But now that AT&T has taken over their customer service is HORRIBLE!!! Customer Service Reps do not know what they are talking about, and you can tell they are just going over a manuscript of what to do and say. They are not current on their updates and cannot assist, nor can you understand them!

We suffered 2 long yrs using Comcast when my better half switched to them to save money. I’d advised against it as I’d had to deal with Comcast in the past and it was insufferable. What I didn’t know was that the DirecTV-AT&T merger was a disaster!!! When we switched back to them exactly 2 yrs and 1 day later, it’s been an adventure ever since. DirecTV has never done me wrong and I’ve had their service for the better part of the last 18 yrs. Today, we called to upgrade our service to include certain sports channels and the Lifetime Movie channel. After speaking to ? person (we asked his name 4 times and still never understood what he was saying), for 15 minutes, we repeatedly asked if this new lineup would for sure include the Lifetime Movie channel explaining we already had the “Lifetime” Channel as it’s included in every package. His answer was yes.

I got DirecTV yesterday. As we try to watch something all they had was commercial programming. Watch 5 min. of the program that sucked anyhow and 10 commercial. Some station had just one show all day. I am sorry but I don’t want to watch Golden Girls for 12 hour. The rest of the station were like that too. Called DirecTV. First I get someone that did not speak English, then someone that could not do anything. I called 3 times and got told, "It’s not our problem that the station plays one show all day." Just wanting to add to my already poor service not listening to what I was trying to say. Stay clear of this scam. Also the next after giving my card number to them my debit card was hack into. Not good. Bad company as you review the reviews. It just a bad company.

Word to the wise, find another service provider or use the Firestick or Roku if you can. The service since they were bought out by AT&T is terrible. We’ve had DTV for about 15 years now. They recently upgraded our equipment and right as the Tech was leaving he wished me luck and said they had a bug in the system that was causing the screen to freeze. Sometimes I have to change the channel and go back only to have missed about a minute of the program. I’ve called numerous times about this issue and tried to get my old system back only to be told I’d have to pay for the reinstall of the old equipment. We spend $200 per month and the most they’ve offered as a resolution to this issue is a $50 credit and a promise to get the freezing frame problem resolved with an update within the next several months. If we didn’t live in a rural area with satellite and internet with slow speeds we would use the Firestick or Roku on all our TVs.

I've been a Directv subscriber for about 15 years. As Directv, their customer service and technical support was excellent - much better than cable providers. Then AT&T acquired Directv and their entire services has seriously deteriorated. They recently rolled out a new User Interface (UI) which has been disastrous for users of their Genie model DVRs. Now, several key features which worked on their old UI now don't work and require a complete system restart (often 2x daily) to bring back basic features. This new UI hangs my systems, drops recorded programs and has usability features which simply don't work.

Locked into a 2 year contract after signing up when I switched phone service to AT&T. AT&T representative sold me a bogus deal using my son's employee discount until the time to back out expired, then told me he couldn't use it any more. I told AT&T, they said his actions were fraudulent. He still works for them so it seems they support his fraudulent activity. DirecTV keeps advising me that my bill will be lowered if I return my cell service to AT&T as they continue to raise it and force me into another ripoff. My service was $60/month to start, it is now $178. STAY AWAY!!!

I first signed up with DirecTV in October 2016. I purchased a program for sixty-one dollars and the company took a small amount of money from my bank card at that time. I had problems with their no-show for installation and failure to send my first bill, but I worked that out over time with DirecTV. The horror began for me when DirecTV raised my monthly bill with no notice, telling me when I called them, that I had only signed up for a promotion. My bill almost doubled, so I tried going into cheaper packages. I called several times to get into packages at the same rate I started out with.

Scheduled a service call 2 weeks in advance for a window time 8-12. No one ever showed up. Called. Can’t get an answer. Why? Because they are too busy. Can’t get hold of dispatcher. Tried to escalate it up again. Get the same response. Not sure why no one showed. "Will call you back," which no one does. Poor service, no accountability by anyone how can this company still be in business.

MAVTV broadcast all the motocross races in HD however DirecTV only showed them in standard definition. I'm locked into a 2 year contract because they have MAVTV in HD but did not know they show the races in standard definition. I've complained but they don't give a **. I'm pissed, we pay way too much every month to not get the races in HD.

I am a LONG time DTV customer. I tried to add my local channels to my acct. I was told by Damian that the total cost would be $3.50 month. I was unable to access the 8 channels he said I would receive. Obviously the cost was not an issue. Not being able to get ANY of the promised channels IS. I was on hold for more than an hour and switched to diff. reps. who barely spoke English. After assuring me the problem could be resolved, the total cost jumped to more than $30.00 additional dollars added to my already astronomical bill. I will watch my bill closely. Also, as another customer stated, most of the non premium channels are either 30 minute infomercials, idiotic people doing ridiculous things, health and beauty scammers or (please God... no more) cooking channels. I will be switching from this co. in the near future.

My TV program quit with a no signal display. l called and they tried to get me to be a diagnostic employee, without pay. I did what was requested, to no avail. They advised that they could send a technician out for added charges, this is their equipment. I’m just renting it. I can’t even cancel. Each time I’m put on terminal hold. DIRECTV IS THE WORST CUSTOMER SERVICE. I couldn’t recommend this company to anyone.

I would not recommend DIRECTV to anyone. This Company is horrible when it comes to customer service, equipment, and most importantly honesty. They will charge you for programs that you have not ordered, and when you call about this, customer service will tell you that they will take it off your account, but will bill you anyway, and take it out of your bank account. If you want a horrible experience then deal with them. Horrible company in every way.

I AM BEYOND DISAPPOINTED AND ANGRY WITH DIRECTV, SINCE THEY PARTNER WITH AT&T THIS BECAME THE WORST CABLE COMPANY. They have no integrity whatsoever, it is so so frustrating, doesn't matter what you call and ask questions they will tell you what you want to hear and after will do whatever they desire. We switch to DirecTV from Comcast to save some money. The first lady I talk to she keep rushing me off the phone once I said I was interested in coming back, I keep telling her that I need it to make sure before I sign anything how much I was gonna expect per month or I would not sign up.

We only got DirecTV because they were the only option we had where we were living at the time. I regret that decision every day. When attempting to return our equipment, it took me no less than 25 calls and 2 months for them to finally send me a return label to get their equipment back. In that time, they charged my account for the gear not being returned. Once they received the return, they told me it would take 2 bill cycles to remove the charges (plenty of time to send it to collections). When I insisted they remove the charges, they finally did, 3 days later. It even updated in the AT&T app that the account had a zero dollars balance. I now find out 2 months later that they never removed the charge and have since sent my information over to debt collection. I despise this company in every way possible.

I cancelled DirecTV over a year ago. Still receiving bills from them. I overpaid over $700.00. Finally got in touch with someone in AT&T customer service and she found where I cancelled back in August last year and gave me the credit saying I should receive it in about 10 working days. Never got it and DirecTV took it back. Stay far far away from DirecTV. Going to the lawyer's office next.

Do yourself a favor and avoid DirecTV and their parent company AT&T at all costs. Everything others have written has happened to me and then some. Failure to fully disclose the secondary required product to keep prices in check, promised new replacement for faulty equipment that NEVER was sent. When I had enough of their BS, I cancelled but not without their strong arm tactics to keep changing the subject about canceling and attempting to persuade me to stay a customer. I had to tell them, I would not ever consider staying a customer even if they GAVE me the lousy service. It then took 3/4 more phone calls to get them to tell me what to do with the receivers. I was told I would get a shipping label in the mail with full/complete instructions. This never happened. Total loser company. Again, do yourself a favor and avoid them like the plague.

We canceled our 2 year plan with DirecTV after 1 year when the bill increased about $100 after 12 months. Upon calling (and finally) speaking with a representative, I was informed the price went up because other services (cellular/Internet) were not bundled with the satellite service at the 12 month mark. This was definitely NOT explained at the time we agreed to satellite service. I would have never agreed to services from this company had I known that. Nonetheless, it happened, I felt deceived and decided to cancel the remaining 12 months of the contract. Aside from repeated, last ditch efforts from DirecTV to convince me otherwise, I paid them the approximately $200 they wanted for early cancellation and was relieved to think I was rid of them.

Limited service, only three televisions at one time, AT&T phone and internet totally separate service, which means separate billing statements, unlike Comcast, all combined, TV, phone and internet, very convenient. AT&T offered a $200.00 gift card sign-on promotion, then canceled it, within three days of offer, as we canceled serviced, due to the poor service. AT&T isn't even available in this area, primitive service. Catch 22, bait & switch service. Avoid this "GIG" at all costs. Then, as I religiously made my payments, with proof, within five days, sent it to a collection service. Unprofessional and unethical business practices. They'll tell you what you want to hear but not what you need to know. Desperate competition for Comcast.

After attempting to switch to DirecTV, I was scheduled for installation on July 14th, 2018. Between 8 am - 12 pm, 2:45 pm came around, I called to follow. To my surprise my installation can been canceled due to overbooking by the information the rep gave me. At no point did anyone called me to let me know. A whole day wasted. Got rescheduled a week out (July 20th). Two week after the initial day, the installer arrived just to let me know he was not licensed to install in our apartment building.

COMMUNICATIONS! If it can be done poorly, DirecTV has a lock on it. Sales people DO NOT ask the proper questions, they don't listen when given information, cannot seem to document what they say and not surprising, they don't communicate with their installation OR corporate offices. We spent two hours with the sales person ensuring ALL information was conveyed even information for questions the salesperson never asked but should have...wrong phone numbers, wrong number of units in the home, wrong type of units in the home, incomplete authorized users and more.

I've had AT&T U-verse for several years now & recently switched to DirecTV because I was told the internet would be better because my TV service wouldn't use my broadband anymore. Well, AT&T deactivated my DirecTV because they claim my U-verse is still active. No one from AT&T or DirecTV can seem to figure out the problem & continually just transfer me from department to department without any resolution. After 2 days & over 6 hours of being on hold & transferred between 10 different customer service reps & being sent to countries in Vietnam & the Philippines. The merger of AT&T & DirecTV is the worst thing to ever happen for this company & I will be promptly cancelling my DirecTV service & switching to Spectrum.

I was contacted by DirecTV that my system needed to be updated with new boxes and dish. They came out and installed everything and now my DVD player and sound bar (I just bought) will not work with their system. They told me someone would call within 24 hours to schedule the tech to come back out and fix it. After 48 hours I called them back and they said that I will have to re-wire it myself since they call that troubleshooting and they aren't allowed to do that. Basically they came out, messed my system up and now I have to figure out how to make it work. Apparently the Genie cannot be hooked up to a DVD player. I am seriously looking at switching service as this is crazy that I cannot use my sound bar with the TV, just with the DVD player. I now have 4 remotes to try and watch my system. That is not a upgrade in my book.

This is by far the worst service I have ever experience! While moving into our new home, my wife and I called, told them we have both cable and Internet service, and that we need internet asap because I run my business through internet. The lady assured me we will have both. They sent out a rep that only installs cable! We call and try to understand the situation, DirecTV tells us it will take 2 weeks to send a rep out to install internet because only train their reps for cable. Now I'm stuck with no internet, having to go to areas with WiFi to run my business, and all they can do is give excuses for they ** up! They don’t care about the customer, nor service. DO NOT ORDER AT&T DIRECTV! BY FAR CARELESS CUSTOMER SERVICE! Cancelling my service first thing! You pay for what you get... CRAP!!!

I recently signed up for DirecTV service. Specifically requesting service for five (5) TVs. I was told that I would need to PURCHASE the fifth box which is what I did. What I was not told was that I could only view 3 at any one time. Common sense suggests that if I order 5 I need the ability to watch 5. Classic bait and switch. Dear DirecTV. AS SOON AS FOOTBALL SEASON IS OVER I AM SWITCHING BACK TO DISH BECAUSE YOU SUCK!!!

DirecTV NOW Internet Streaming Bad to Worse - Video buffers frequently and the Roku app crashes often. It is also very slow to respond to change channels and ignores keypresses. The app released in May/June 2018 only made these problems worse. There is a "feature" where programming times out after four hours, whether you want it or not, and the feature cannot be defeated. About March 2018 I was promised by a support agent that the feature would be gone from the new version of the app, but it is still there. I've been putting up with this for long enough and I have finally taken my business to Hulu Live TV, and they don't have any of these problems.

In this age of streaming TV services, it astounds me that DirecTV still thinks they can bully their customers with termination fees and astronomical charges. I purchased a home in September 2018 and was punished for this with a $200 fee for moving my service 1/4 mile down the street. With the kids using Netflix and streaming services exclusively now, I called DirecTV to cancel my $105 per month, useless service. Again, I was charged $220 to cancel; a fee I happily paid, so as to not ever deal with them again. Why anyone would deal with this company is beyond me. They are not at all solution oriented, they immediately resort to "you can't (move, cancel, etc) without paying us (x)".

I signed up for DirecTV, they quoted me $45 for the Choice package for the first year. I specified the channels I needed and they said Choice would be what I need (Travel Channel and Tennis Channel). After the service I was installed, I tried to view the Tennis Channel but could not view it. DirecTV had put me on the Choice Preferred channel. I has to spend an hour on the phone having to correct it. Then I got my first bill, and saw I was being charged $105 a month instead of the promised $45 for the first year. I called and DirecTV said it was because I changed the package from Choice Preferred to Choice. DirecTV does promises one thing to get you to sign up but you do not get what is promised.

All recordings, playlist for over 3 weeks and many calls to DirecTV. Every days and many time at day when I shut the TV and put it back on I lose most of the records listed on my playlist. In order to get them back I must either pull the wire or open little door and press red button. Then wait up to 10 minutes to recapture all recordings. This is only happening on the main TV. When you call customers service they will tell you that they are working on it. Three weeks??? It appears they require people with more experience.

They supposed to have done installation on the July 18th 2018. The technician never showed up so they rescheduled to the July 20th 2018. No show and called them on the 18th. Stayed on the phone 3 hours still no results. On the 20th stayed on the phone 3 hours still no results. They keep pushing back the date of installation but it still no shows. The technician keep cancelling but he's not showing up and I've been waiting on services since the July the 9th 2018. Customer services say is nothing they can do and I'm like it got to be something you can do because that's not good service if a new customer can't even get an installation because your technicians are not coming out. I have talked to so many representative from so many states. It's ridiculous and I still do not have my service installed.

I received a email notifying me that my bill would increase by $55.00 dollars a month if I didn't subscribe to AT&T phone or internet. I call and explained that I did not sign up for that and he said that that is what the contract said. DirecTV was not even affiliated with AT&T at the time I signed up with them. I am a 73 year old veteran on a fixed income and that is almost $600 till my 2 year contract ends. I opted for early cancellation to the tune of $200 instead but I think that is very unfair. Needless to say, DirecTV will never get my endorsement or business again.

I was told that the service would be $44 per month plus tax - no additional fees. I get the first bill and it's $50 per month plus a regional sports fee and a charge for an additional TV. I was specifically told that as long as there were only 2 TVs there was no extra charge. When I called to ask about it I was told there was nothing that could be done. If I wanted to disconnect I would have to pay the early disconnect fee. I was lied to and I can't do anything about it. Don't trust DirecTV sales people!

DirecTV is absolute garbage!!! I had them for the better part of 10 years. They continuously messed up my billing. When I called to cancel services they conveniently didn't have a record of it. They billed me for a month without service and refuse to credit my bill because they claim there is no documentation. I HAD NO SERVICE. NOTHING PROVIDED FROM THEM BUT THEY STILL ARE TRYING TO BILL ME. Stay far away from DTV. Cancel your service or stream instead. Garbage customer service as well!!!

I am a existing customer and was going to order the NFL Network depending upon the cost. This service was free last year since we were a new customer. On my bill there was a note that you must cancel prior to the start of the new season so I called to find out what the cost would be so I could make an informed decision. I was told that since we are a loyal customer that the service would be free for us again this year. I reiterated what I had just been told twice to the customer service representative. He again verified that the service would be free to us because we are such loyal customers.

I called today to cancel DirecTV service and was told that the dish is a throwaway and will not be removed from my house. DirecTV said they could contact someone to remove it but it would cost me to have it done. Looking at the installation, it does not appear that any tool commonly known to most people would work for me to remove the dish myself. I truly wonder what amount I was charged throughout my two year contract for that throwaway dish? Oh and they also added premium channels to my last bill without my knowledge or permission.

Worst experience with both companies! They have so many hidden charges and outright lie to your face, they will tell you your bill is going to be so much per month, 2-3 months down the road it's double that amount and they won't fix it. Forget trying to get any help in any store, you'll be waiting for 3-4 hours at a time and then they'll pass the buck and give you a customer service number to call saying they don't handle the DirecTV part, same thing in an actual DirecTV store, all they'll do is give you this customer service number.

I got caught up in the telephone tango with the computer trying to enter my credit card information. The computer transferred me to an attendant who refused to help me without my password, all I was trying to do was pay my bill. When I requested a supervisor she refused without my password, after we finally guessed the correct password, we were placed on hold. I have had two encounters with AT&T Business Services (DirecTV and my business phone line that I just transferred from Verizon and am quickly wondering if I have done the right thing).

DirectTV came to install Wireless genie. Next morning, one of genie's did not work, called and scheduled appt with DirectTV. Techician (Andrew) did not show but called and said that someone would be out next morning... no show. Andrew should have reschedule the appointment for me but did not do his job. Now I have to wait another day before getting service. Another thing, customer agent wanted to verify my account but I did not. My four digit code and agent would not let me reschedule but the day before none of customer agents ask me for that code. The amount of money I paid every month for the worthless channels I get is outrageous. DirectTV/AT&T know they can get away with because of their company size.

Absolutely the worst experience of any company I have ever dealt with!!! It starts out June 2nd when I knew I was moving. I called DirecTV and scheduled my move. The first appointment was for July 2nd between 12 - 4 pm. I sat and waited til about 4:30 when at that point I decided I need to contact customer service. I was advised my appointment is actually 12-5 pm even though nothing states those terms. As I sat and waited till 6:15 pm I finally get a call that my appointment has been cancelled. I call back into customer service and they apologize for my inconvenience and set a new appointment for July 10th from 8 am - 12 pm or actually 8 am to 1 pm by their standards. My wife sat there till about 12:45 and still no one had heard a word.

I got DirecTV cause it was the only service where I was living. At 1st I was just getting prices 'cause I knew we would be moving, the guy said, "No worries. We move you for free." And offered me a 200 dollar gift card. So I did it. We moved and went to have installed at the new house. And they told me it would cost 300.00 to rehook up. After fighting with them for 2 weeks they knocked the price down. Well I wanted internet and they had me sign up with AT&T and when I did, AT&T would handle both accounts. And AT&T lost the fact that I had a 200.00 gift card coming. They raised my prices. And kept giving me the runaround. One day I'd come home the TV would be out and the next the internet would be out.

After hours and hours researching options for TV service, we decided to try DirecTV. After making contact with them and explaining what we were doing and why they set up an installation date two weeks out. Today they showed up and informed us that their system won't work in this area. Two major TV services have been canceled and equipment pulled out ready for this new installation. Now we have no TV.

I've been a DirecTV customer since 1996. When they began the service was great. Now with the advent of ATT/Directv it literally sucks. when the Genie came out, I called and was told I didn't qualify for one since I wasn't a new customer. Fast forward to the present, on June 26 2018 I got a DirecTV call asking if I wanted Showtime free for 2 months. I emphatically said no but the rep chose to add it anyway. After I found out I called to have it removed, but it was not done. 16 July, I called again and had a customer service rep tell me he could not remove it. I was on the phone for 40+ minutes trying to get this removed. As a loyal customer I'm very angry, having a service added without my authorization and to have to literally act up to have it removed. AT&T is really ruining what was once a great company.

I am very upset about the technician fee of 100 dollars to just come out to your home. My signal was getting broken and there was no trees or anything blocking it. The dish was Just getting rusty is what the man said. Not my fault and still this big charge. DirecTV is charging a arm and a leg for their service and now they double their service fee. They rake you over the coals. AS soon as my contract is up in February I am done with them. They tricked me anyway saying I was getting a one year contract but find out a year later that it is 2 years and the 2nd year the price went way, way up. I am done with them. Bunch of crooks.

I discontinued my Comcast account because DirecTV has a football package. The customer service agent I had on my initial signup sounded friendly. She asked my internet requirements so she could pair me with the appropriate service. The internet is not even strong enough to run on demand programming or Netflix. Besides these issue, I've been been lied to, over billed and had the complete run around with their customer service agents. Again, they are friendly but deceptive. I tried to cancel my subscription so I could go back to Comcast and they want to bill me $360 for cancellation. I would not recommend DirecTV to anyone. Their commercials put on a huge sell but it is the complete opposite. Go with Comcast if you have that option. Much better service.

I find it hard to find the words for how bad AT&T (DirecTV of old) is at running what was once a great service. I'm thinking AT&T wants to put DirecTV out of business for some low handed reason. First they supply their new Remote which is the worse designed piece of junk ever made. Then they top it off with the worse Menu possible. The first thing they did was make the FONT Smaller! What are they thinking. Now I can't read the menu on my smaller TV's. Then absolutely every change they made was worse than what we had. I can't stay with a Company that's that dumb. I'm looking elsewhere for TV service. And while I'm at it I'm going to remove AT&T from my Life. Right now they have all my services, home phone, cell phone, DSL, and TV. Soon they'll never have to be mentioned in my Life again. Now I know whenever I ask anybody about AT&T they are hated by all.

We signed up for DirecTV a year ago, we agreed to a 2yr discount and have the substantiating paperwork. After 1 yr they raised to regular price and customer service is obtuse and not helpful. I have learned that the FTC has filed suit regarding such matters with ATT/DirecTV. They also are still trying to bill me from an old account for a week's service after my service was discontinued, I had fulfilled the time requirement.

I have had DirecTV for 10 years. They contacted me to say they needed to update their equipment; I made an appointment for an 8-12 window. They were a no call, no show; when I inquired they said they had trouble because people didn’t show for work; this begs the question of who they’re sending into your home. I rescheduled for the following week; no call, no show. They then sent someone out the following day without my authorization for them to be at my home. Needless to say, I have switched services. They clearly have no consideration for their loyal, paying customer’s time. Do not invest your hard earned money with this company!

DirecTV can be a joke 90%. They lie to you, they don’t care about the small customers. They have not changed anything, about their services since AT&T bought them. They don’t have one person there, that can help the customer. They do not care, if you have been there for years, or days. I’m about to leave DirecTV, and go back to my cable company. It’s like pulling teeth, just to get them to come to your house. They do not want to help you. They are a joke. I have problems with them every month. And when I tell them they are about to lose me. They don’t care. How do they stay in business? Why did AT&T take them over?

DirecTV has the worst customer service. I was told that fees would be taken off my account and that never happened as promised. Instead they send me to collections. When I called back to speak about what was promised the costumer services rep was unprofessional and keep me on hold for 45 mins when I asked for a supervisor and hold up the call. The only answer they wanted to give me was there is the number for the collector's company. A company who makes agreements then plays games with peoples lives shouldn’t be acceptable. I was a good costumer and paid my bills on time and returned my equipment when I left but their personnel thought it would be fun to play games with people's lives. I would never recommend this company to anyone.

DIRECTV is the WORST! We had another provider for 8 years, however when we moved to a new house we decided to try Directv because it was cheaper. We are 9 months into our 2 year contract and I am already counting the days until I can cancel my service with them. We have had nothing but trouble from the beginning. First bill, they charge us for installation even though it was supposed to be free. When I call about the erroneous charges, I get the runaround (even though I have it in writing that it’s free). I am told there is nothing that can be done other than to go into a store (which is a 30 minute drive) to have the erroneous charges removed. Finally I had to threaten to cancel my service in order to be transferred to someone else, who finally issued the credit.

DirecTV has the worst customer service. The individual people are nice, but they always have to follow a script for upselling products before they will even address questions. I cancelled a freebie they gave us when we signed up before the free time ended. It was a product we told them we didn't even want, they just plow through with adding it. Suddenly, a $48 charge showed up on my statement without notice. I called back. They did not see my previous calls to fix this, and they will not reverse the charge. They said it was an auto-bill, and you have to cancel it AFTER you have been charged. No one you speak with has any authority to handle situations, and they do not know what they are doing, except try to be nice. This company is completely incompetent. They don't seem to empower their employees to actually help their customers.

Shows cut out making you go back over and over and clicking on the show again and again to watch. The cloud service is even worse. When I went to customer service you get nothing but a computer generated set of questions that ask the same questions after you answered. No live help with a human. Ah the good old days of getting a person you can barely understand, at least you had a person and not an endless loop of repeated useless question that get you no answers.

I've been a DirecTV customer for 19 years. I was a huge fan of this service and would never dream of living without it. If, for no other reason, I wanted the football package. I paid them a minimum of $200+ per month for 19 years. If this is how they treat me, imagine how they'll treat you if you're new. I got a new job in a new town and moved into a rental property that wouldn't allow Satellite. When I called them to explain the situation, they said "no problem... We'll send you boxes so that you can return the equipment." The boxes never came. After 2 weeks, I called again. They apologized and said they would send the boxes. Again, the boxes never came.

I have been a week trying to get their service with two days sitting at home for installation that no one showed up to install. I would not recommend this company to anyone. When you do call you are on hold more than talking being transferred from one person to another. I would do without a tv before ever using this company.

I’ve got a different type of experience I guess than most reviews here. It’s with the installers. I’ve attempted 3 times now to get DirecTV. First time was back in 2012 when we bought a house out in the mountains of Oroville. DirecTV came out and immediately said “nope, there’s no line of sight." I get it. I lived in the mountains. There were lots of trees but there was line of sight. The tech just didn’t want to deal with a 4300 square foot house and a difficult install. I called DISH Network who came out and made it work using two dishes. How did they get it to work? They thought outside the box because they wanted my service.

I cancelled my DirecTV services in December. I called to cancel and spoke to an adviser, but they continued to send me bills. I called again to cancel, but again they continued. This happened three times, and is still happening now! I am still being billed for a service that I have tried to cancel and they are essentially refusing to let me stop paying for their services. I would never recommend this service.

A few hours ago I finished installing the DIRECTV Service, I have some doubts about the service. The installer leaves me a guide book. Call the number that is there, and they tell me that I do not exist as a client in that DirecTV company, that I am in AT&T, I call ATT and I do not appear in their system. I ask to cancel my service because they do not give me customer service, After 3 hours to solve something they do not answer me, it is definitely the customer service. That's why I'll cancel tomorrow.

I was part of a scam called MoneyPak. Some special program supposedly. First I take full responsibility for my being caught in this. It gave all pay Channels for a price paid in advance on a MoneyPak card. My problem is they got my number and what package I had on my TV and once I paid the Channels were added within 10 minutes. Unbeknownst to me someone set up my account for auto bill pay (I have Att app on my cell in which I was paying my Att bill on and it always ask you want Att or Directv). I found out months later and filed a complaint with DirecTV and was given a confirmation # and told it would be investigated and I would be called in by management, that was May. Also called my bank and filed fraud and the charges were returned to my account. My problem is DirecTV never called once, I called Direct and was told there was no case filed and only talked about my account status.

Went to the AT&T store and had them sign me up with DirecTV adding it to my AT&T account with the promotions offered on May 1, 2018. New account setup and paid all the installation fees the first bill. They charged me the full monthly rate instead of the first year introductory promo rate. Back to the store to get it sorted and got a credit for the overage on my second bill. While there checked on the $100 in Visa for the new signup and they verified it was good to go. It has been 2 months now and the offered $100 in a Visa spending card has never shown up. Called the DirecTV rebate center and I was told after reviewing my account is not eligible for the rebate. Probably because the bozo that set it up and charged me full rate not promo rate by creating the account wrong. It was a new sign up! Looks like false advertising or incompetent staff at the least. Avoid if at all possible and don't take anything in writing for granted.

Tech came out and drilled inside in my house against my wishes, since they merged with AT&T internet is terrible. I am done. Went back to Spectrum!!!! Called to have dish removed due to private problem. They refused!! Worse company ever!

On May 23, about seven weeks ago, I called DirecTV for assistance with a technical problem. They were prompt and courteous in assisting me with that particular tech issue, and I was happy. Before allowing me to hang up, they continued and said they noticed I was using an older Sat. Receiver in the home. They offered me an upgrade, and enticed me by saying they wouldn't charge me for the upgrade...some sort of promotional deal. I pressed the rep 3 times about one time AND continuing charges for the new receiver. He assured me there would be no charge to my account, either one time OR recurring, and the installation would be no-charge as well.

Ok here it is. I got the DirecTV for a 2 year deal. Paid my bill. Everything was fine. Until the house I was renting was sold and I contacted DirecTV to tell them I would be canceling due to me moving into an Apartment and they did not allow the dish. Now I had already done a year's worth of service with this GARBAGE company and was told on the phone that they would waive the remaining year because I was not allowed to have the dish. Well guess what. They did not waive the year fee and instead charged me for it in the amount of $200 + dollars.

Directv never told us it was a 2 year contract and they never gave us a discount and when our bill came we were shocked at the price so we called and were on the phone for 2 hours just to get the discount which they said would be for the 2 years. Now after 1 year they took the discount away and are charging the original fee again. I called to negotiate that with them and their tech kept putting me on hold for over 45 minutes and then she hung up on me and I had to start over and they would only give me a $15 credit and some movie channels for 4 months. All in all I spent 2 hours and very little compensation plus they said they never agreed to the discount. Horrible business to work with and as soon as our contract is done we will drop them for good. Would never recommend DirecTV to anyone!!!

We disconnected our DirecTV service over a year ago. It's absolutely ridiculous that they leave their equipment behind. Now, the cables to the dish have come away from my townhouse and are dangling between mine and my neighbor’s home. This is a potentially dangerous situation. DirecTV will take NO responsibility for their equipment. I am now expected to hire a 3rd Party to come and haul their crap away from my roof. I wonder how much that’s going to cost me? If, God forbid, someone is injured because the DirecTV’s horrible policies, I will hire an attorney to sue them. This is BS! Plus, I was on the phone for over an hour being told different things by different idiots. DO NOT SWITCH TO DIRECTV! We originally cut the service because all it had to do was drizzle for us to lose reception.

I wish I could give them -10. I had appointments scheduled with them and I've had 5 no shows. They did not call. They did not follow up with me. I hate them. Stay away from them. Customer services reps are rude and not helpful at all. They won't give me an ETA or a name of a tech.

The experience that I have with DirecTV and Comcast. They are charging people what they want to charge people and they are charging a lot of money and they know that this is wrong. We are only watching one TV and they turned the other one off. They went from $50 a month up to $92 a month. They did not tell us that there was a discount on the TV from the beginning. They just did this because they have the upper authority to do so. Like I said they does what they want to do to people and somebody needs to put a stop to this. They have been sending us on a roller coaster ride ever since we moved to this location. They deliberately, split up our service in order to put us into a contract that last for two years. This is how they play their game to get you stuck with them. In my opinion when you get into a service and the customers are not satisfied you should be able to get out of it when people are not treating you right.

I have been with DirecTV for over 10 years. I have not had a WORKING DVR in ALL of this time. I have made over 200 calls in this time. Finally a representative ADMITTED that the DVR model I have, and they have been keeping on sending me, is a non-working model, they "have had thousands of complaints about it. They are just trying to deplete their stock (not making that model any longer) in the warehouse." They went on to tell me that it is to become mandatory, within one year, that they do away with that model completely and only use the Genie. They stated to me that they would replace that model for me with a Genie at no additional cost, for installation, unit charge, or monthly charge.

I contacted DirecTV 7-2-18 to report technical issues with my services. They scheduled a representative to come to my home 7-3-18 between 4 and 6 to fix the problem. On 7-3-18 the representative called me at 5:30 to tell me he could not get on the installation because it was too late. I told him the installation is open 24 hours a day so I don't understand what's the problem. As long as you have proper identification you shouldn't have a problem. He told me he needed to come back in the morning as he had already left the Installation.

We called and canceled with them. They said they would send what we would need to send their equipment back that it would take 10 to 15 days to receive it. We said OK. We waited then I received a letter from them in the mail saying good news you do not have to return your equipment you may dispose it in the recycling bend. I thought OK cool we figured it was out of date then I receive the bill we were AT&T bundled it said we owed $81 to DIRECTV. So I called them they said it’s there because we didn’t return our equipment. I explain to them why then I said you mean to tell me if we did throw the stuff away like you said we would had to pay for it he said well do still have it I said yes well I will send the box so you can return it. This is a scam if I had thrown it away I would’ve had to pay the money. It is not right that they are doing people like this. If I could give them a 0 that’s what I would do so beware of the letter save it then call them on it.

Today is the 4th time I've scheduled a service technician appointment with DirecTV and DirecTV has failed to show up during the promised 4 hour window. Not only that, but I received a phone call 12 minutes before the end of the time period letting me know that the technician would be late. The person who called was rude, refused to provide me with a different ETA and hung up on me. I then had to escalate through DirecTV technical support. I still have not heard from the technician.

When I bought my home in this area I was unaware of the lack of companies that were allowed to do business in this area. I talked to DirecTV about their company and the fact that satellite service usually is interrupted during bad weather. I was told that this no longer happens as equipment has now been updated for that problem. I was assured that this would not happen. Now I do have that problem and much more. I have complained multiple times to no avail. When you ask to speak to a supervisor you are told that there is not one available or is in a meeting and you have to deal with the person answering the phone. They always try to sell you something instead of fixing your situation. The only option that you have is to disconnect service and pay a large fee.

The technician came to my home and just before he left he asked to use the bathroom, I said Ok. After he left I went to the bathroom to this foul smell only to find the toilet was jammed up with his excrement. Disgusted I flushed the toilet and the whole thing came up and spilled out onto the bathroom floor. I called DIRECTV only to be told it was MY FAULT because I let him used to toilet. It was VERY CLEAR that they could not care less. Well guess what DIRECTV because of you I will NEVER ALLOW ANY OTHER SERVICE PERSON TO USE MY BATHROOM AGAIN and you can be sure that along with the lousy name you already have I will spread this to as many people as possible.

We recently decided to switch cable carriers because the services that we were paying for were not working properly. DVR, replay etc. We made numerous phone calls to customer service to report and remedy the issue. While DirecTV's customer service was always friendly, they could not resolve the problems. The quantity of phone calls we made to them is documented on their system. The company is billing us for early cancellation. I tried to reason with a manager asking them to waive the cancellation fee since the service did not work 100% and was documented by their phone records of which they acknowledged. They refused. (Even one of their customer service people where amazed we didn't cancel it sooner.).

I contacted DirecTV to (A) cancel two receivers located in a motor home I recently sold and (B) to request a service call to my residence to replace a receiver box in master bedroom. I had already troubleshot the receiver box by replacing it with another one from another bedroom that worked fine in the master bedroom. I noticed on my monthly bill, I am paying monthly charges of $25.00 "Advanced Receiver Service" and $8.99 (DirectTV Protection Plan) WTF? I was on the phone for 54 minutes and had to curse in order to cancel two receivers and set an appointment for a tech visit. Absolutely the worst customer service in the world. They have bypassed Waste Management that had held that record for years. DISH her I come.

I'm very pissed at DirecTV. They decided to take off WUND UNC-TV from their programming for the Central East Coast. This includes Myrtle Beach, Eastern North Carolina, and Hampton Roads areas. Not too be a fiend they replaced it with another PBS station, which has the same programming as the one PBS station they kept, same programming, what a deal! I contacted DirecTV, and their rep stated, "we are in negotiations with PBS, they have increased their price for programming!" Well somebody is lying, reason being PBS "DOES NOT CHARGE FOR REBROADCAST." By law they can’t, because it's "Public Broadcasting!" I hate liars.

Just like a lot of other consumers on here. I called to sign up for the NFL package. Signing up was the easiest and most supportive experience. The person spoke really well English and I understood the representative really well. The representative gave me false information and said I would be able to download DirecTV Go on all my smart devices and I would be able to watch TV right away. That didn't happen.

Everything about DirecTV is clunky, the streaming, the remote, the music quality... and on and on! Also we are stuck having to wait for commercials to play while streaming. They call it live streaming, but it is not live. Having to reset DVR to get closed captioning to work. Bottom line: DIRECTV is very high maintenance very low-quality???

I ordered DirecTV through the company sales department, and scheduled an install for June 28th, between noon and 4 PM. I received 5 texts to confirm the appointment, which I did. At 2 PM a computer phone call informed me the installer was delayed but would arrive by 4 PM...AND that the installer would call me before he arrived. After 5, the installer was still a no-show, and I began calling Customer Service. Four hours later, at nearly 10 PM, I was on my 6th new specialist, telling the story all over again, by phone call. Each time I was transferred to another specialist I had to give my name, address, phone number, order number etc. all over again...and each time there was no resolution.

I canceled my account after 9 years. DIRECTV has called me at least 10 Times a day trying to offer me different discount packages to come back. I have asked them repeatedly not to call me, to remove me from their lists and the calls just keep coming! Funny when I asked about discounts before I canceled none were available to me. PLEASE STOP CALLING!

I wish I could give them a 0. I canceled my DirecTV because my bill was never the same and when I went to cancel it they gave me a hard time even with my two years up. They always said they would credit my account for mistakes they made and never did. I had to change my service in Dec because I got rid of DirecTV for my internet. I told the rep my kids are homeschool and they use the internet a lot. The rep told me it was unlimited and I was fine until my last two bills they charged me for overage in data. I called and they told me a rep can lie to me and all they will do is fire the rep and I am still responsible for their mistake.

My experience is similar to most of the other negative reviews. Bad reception, bad customer service and I regret ever signing up with AT&T and DirecTV. They pulled the same stunt with me about selling me a bundled package including internet and after the tech got my TV setup I asked about the internet and he informed me it was not available in my area.

In some areas you have no choice. You are forced to use DIRECTV. When I signed up with CenturyLink I was also connected to DIRECTV. The agent who connected me to these 2 companies promised to send out a $200 gift card, which I never received. Since I sold the house and moved into a community which is connected to Comcast, I cancelled the contract with CenturyLink and brought the equipment to the local store. They told me I have to return the equipment to DIRECTV, which is only possible by mail.

I was sold a service that was not actually available in my area. It took all day for the problem to be figured out. I had to miss work and lose money. I was sold a TV/Internet bundle on June 25th. I was told both would be installed on July 1st. The cable got installed but I was told someone else would be coming to install the internet and I had to contact them. Which was annoying because I had already set it up and had to take time off from work. I then spent about an hour on the phone on my way back to work and got nowhere. I did the online chat option and was told that he was dispatching someone right away and they would be at my house to install the internet at 4 pm July 1st. I rush out of work, now missing basically an entire day so I can get the service that I had already ordered. No one showed up to install the internet. I call DirecTV at 4:30.

We were customers with DirecTV for 18 years and always paid our bill on time. We recently ask for a good promotion since we had been a good customer and only offer $15 off. They was so disappointing. We cancel the service and gone to live streaming which is so much cheaper.

Service is not dependable. Channel selections are repetitive. The least amount of atmosphere disturbance will disrupt your reception. I have no trees in the area of my dish but any amount of rain or snow will cause me to lose reception. This has been going on for 5 years. They claim surrounding storms (within 50 miles?) will not cause your tv to go out. Not true. I am limited to service providers in my area. But I will never go with DirecTV again.

When the Technician arrived to install he told me DirecTV did not have the Internet I'd ordered for my neighborhood. I told him Internet was a must so he cancelled my order. But left the outdoors cable box totally open to the elements with all the cables and wires hanging to the ground. Opening my interior wall to all elements and leaving exposed wires that could electrocute neighbor children. I have spend over 4 hours already with customer service begging them to come close what the Installer left open and exposed. They say I have to open a new account before they'll fix the mess. Total pressure scam. I'm filing a Police Report.

I have been a DirecTV for less than 3 months and was with Dish for over 3 years, I never had a single issue with Dish. But now that I am a DirecTV customer I have had nothing but problems beginning with my original over the phone agreement which was quoted at $35 a month for the first year and $78 a month for the second year that has went up to $49 and $92. So with all my conversations with this unreputable company all my personal information was accessed by someone (DirecTV) who had knowledge of my issues that contacted me by phone and apologized for the nightmare that they had put me through and promised to rectify by offering me a reasonable solution $300 up front for the first 5 months and then $59.99 a month for the remainder of the contract.

Have been a DirecTV customer for 7 years. We pay $200.00 per month. Have had multiple problems for the last 6 months. Many service calls and technicians to the house. When they leave they say the prior technician did something wrong. The last technician was here last Monday. He left about 2 pm. At 6 pm on Wed the service quit working. Did the troubleshooting. Never got the satellite to connect. Called the company and the earliest appt was for Saturday between 12 - 4. Stayed home all day. 2:00 Got an automated call confirming appt. 4:00 Got a person (from another country) telling me the technician called in sick and they would need to reschedule for Monday.

Trying to save money we decided to take advantage of a great deal by DirecTV. When we called to sign up the rep said, "I'm making sure you get qualified for the $300.00 reward!" Confirmed that we did. Award arrived. We got $100.00. They scammed us out of $200.00. Second bill. Strange extra charges appear for movies we did not order. I called customer service. "Well if you didn't order them then a child in the home did." We have NO children in our home. We do not have young children or grandchildren. "Well, you ordered them because they came from your box. Do you have Parental Controls set up?" Are you kidding me? Not only is this some of the worst customer service I have EVER experienced, this company is set to RIP PEOPLE OFF AND THEY DON'T CARE! We live on an extremely tight budget. I can only expect it is going to get worse from here. STAY AWAY FROM DIRECTV!!!! So unhappy.

I have never been more unhappy with a cable company in my life. First, it takes you an hour to even call to talk to someone. Then, you get transferred to someone in another country who can barely speak English. If I spoke their language, I would not have any problems talk to them but I only speak English and I live in the USA. I expect to talk to some who can speak the same language as me. I then ask to get transferred to someone in the states and I instantly get an attitude and then placed on a silent hold. Quite frankly, the people I get are the most rude people ever. It's like if you don't like customer service, get a new job. I am on hold now with them because someone just called my husband and said they were giving him a 2 for 1 special with movie channels but 15 additional dollars would be added to our bill. My husband said "uhh no I do not want that." The guy replied with "well you agreed by taking the call."

I signed in with AT&T DIRECTV for 3 months now and I pay my bills on time and yet they have not been able to stream my services online as was advertised to me. To make matters worse their customer support has been giving me a lot of run around without solving the problem.

Called to cancel DIRECTV, was transferred to John who was meant to save the account. Rudely offered to cut my bill from $140 to $64. I asked why I wasn’t offered that when I called several times a year. Told me I was living in the past & it didn’t matter. Told him I wasn't interested, put me on hold, came back extremely rude. Told me I would get email info on how to return the receiver. Then he just hung up on me. Nothing about the dish on my roof. Willing to pay termination fee of updated receiver they made me get because my original died which tied me into a 2 year contract. Be careful when dealing with this company. Seems AT&T is not customer friendly!

DirecTV customer service is the worst that can and will ever exist!!! I have sent all devices back and followed all guidelines! They owe a refund of around $106.00 that one rep was sending back. Didn’t receive the refund. Called again with total confusion on that call! After 8-12 calls to their customer service, lots of different answers and charges to a service that wasn’t even connected, they say I owe them $286.20. They have totally lost it!!!

The short version. I have never dealt with such horrible customer service before. My bill had gone up $47 and when I called to ask them why, they just kept transferring me and refused to give me a answer. I finally asked to speak to a "supervisor" who was beyond rude, interrupted me nonstop, and when I asked him if he would let me speak without be being interrupted he put me back on hold, picked up the phone again and started rambling on and when I asked him if this was their "customer service", he hung up on me like a immature little child. I wasted almost a hour of my time being put on hold and still had no answer for my $47 increase in my bill. I cannot believe a business would allow their employees to treat their customers so rude and have no consequences. No wonder DirecTV has such poor reviews.