DIRECTV Reviews

DirecTV customer service is the worst that can and will ever exist!!! I have sent all devices back and followed all guidelines! They owe a refund of around $106.00 that one rep was sending back. Didn’t receive the refund. Called again with total confusion on that call! After 8-12 calls to their customer service, lots of different answers and charges to a service that wasn’t even connected, they say I owe them $286.20. They have totally lost it!!!

The short version. I have never dealt with such horrible customer service before. My bill had gone up $47 and when I called to ask them why, they just kept transferring me and refused to give me a answer. I finally asked to speak to a "supervisor" who was beyond rude, interrupted me nonstop, and when I asked him if he would let me speak without be being interrupted he put me back on hold, picked up the phone again and started rambling on and when I asked him if this was their "customer service", he hung up on me like a immature little child. I wasted almost a hour of my time being put on hold and still had no answer for my $47 increase in my bill. I cannot believe a business would allow their employees to treat their customers so rude and have no consequences. No wonder DirecTV has such poor reviews.

I called tech support today with several issues with DirecTV. 1 pictures keeps freezing up, 2 will not let me delete old recorded programs, 3 wanted to charge me 3.99$ for programs I had already recorded. All the tech wanted to do was sell me AT&T phone and internet service. Hung up without my problems bell solved.

Was told my bill would be reduced with new receiver - Not only was my bill not lower... it takes me 15-20 minutes to start new receiver up, every single time I turn my TV on. I have to hit refresh each time, and wait for it to go through its routine. I wish I had just cancelled my subscription. Now, I have to live thru 2 more years of this mess.

I got DirecTV in January. I immediately with the 1st bill had issues with extra charges that went on for 3 months until I contacted and made a complaint with the FCC. I was spending hours on the phone with customer service. On top of billing issues my satellite is out at least once a week if the wind blows too hard or there is even a sprinkle of rain... the bar pops up across the screen with the "signal loss" error. I have not been able to watch anything at all on demand, been able to search and watch anything OR rewind for 2 weeks now. I've called DirecTV just to be told the engineers are aware of the issue and there is a ticket in. Horrible service do not get this service!!!

Cancelled Service 6 months ago and bills started to appear again. Is it because when someone moves and has to cancel service because the light of sight will not work for the satellite that you punish the ex customer? Why am I calling to get this fixed. It was canceled 6 months ago... Technicians came and looked at my north facing building and cannot reconnect my service. So no bills for 4 months then 2 months ago they started again?!?

I have had DirecTV for about a year and it has been nothing but problems. I do not like the channel selection. It is mostly infomercials. The service goes out at least 3-4 times a week. I have called about the problems many times, but nothing is fixed. They try to walk you through it over the phone. The problem is fixed temporarily, then it comes back again. It rained off and on for 4 days here. I did not bother to watch TV because I knew it would be out. Today I turned the TV on and I got error after error. I reset the genie, which I do often.

Representatives cannot speak or understand English very well and are Extremely hard to communicate with. When I request to speak with someone in the UNITED STATES, they won’t transfer me. I have requested a call from a supervisor, and did NOT received a call back. Extra charges are almost ALWAYS added to the monthly bill, and It has become so discouraging because we have to waste more time on the phone with representatives that we can’t understand!!!

DirecTV recently changed the format for viewing the guide and recorded shows. It is terrible! Whoever thought this new format would be good should look for a job in another field. The biggest problem is that most of the letters and numbers are so small that you either have to get close to the TV (we have a large flat screen TV) or use binoculars. The DirecTV customer service reps said they have received a lot of complaints about this and that the problem will be corrected this summer. I called 3 times and they answered my questions about this almost word-for-word. I really don't want to go back to Mediacom but we may not have a choice if this problem isn't corrected soon.

We signed up for AT&T service and DirecTV service about 2 weeks ago. First, when I called in to add the Direct. The rep, decided to create another account, rather, adding it to my existing account. It took me a total of 4 hours on the phone, to get service, correct. Then, I'm now dealing with billing issues and my features do not work. The tech support number is automated and frustrating and I feel like canceling it all for the constant headache it has been. What a nightmare company.

My problem started when I had a power outage and had a power surge that blew the receiver, not their fault. But when I called and explained the situation they sent out a tech who told me the box was bad, (duh, I knew that) then he tells me because of all the trees I can't get signal to the satellite for an HD receiver and they no longer make my kind of box. OK, I'm not paying for service when I don't have any. Next the company calls me and says they are sending out another tech, (who never showed up), third guy tells me they can order me an old style box but it will only be good until April when everyone has to switch to HD receivers. Then again tells me I can't get reception because of the trees. I call to cancel service and was told I would get a final bill in the mail.

Wow! What a nightmare this has been. My husband and I had AT&T internet and DIRECTV satellite as a bundled deal for 24 months. In this 24 month period we received one bill every month for both services. After our 24 month period was up we decided to cancel the service and go with a different provider. We called to disconnect the service in April. We were told to return all equipment to UPS by a certain date to avoid equipment charges. Well I ended up having to call the customer service number that's on the monthly bill because one of the serial numbers on one of the receivers was faded off and the UPS employee needed it to type into the system to ensure we'd get credit for it.

We have not had service for 2 months as the Dish was put in a spot that you can't get reception. Although DirecTV agreed that the Dish needs to be moved, on the past 5 attempts they have failed without any communication. Below are the attempts that I could not make up on my own. Appointment 1. The tech arrives and does not have a long enough ladder (Might be worthwhile to ask when setting up the appointment how high is the roof). Tech states we need to reschedule because there is only one tall ladder for each 30 techs. What a great business model.

We were promised a 300.00 sign on rewards card with DirecTV. We received 1 card for 100.00 and then had to spend hours on the phone trying to get the next 200.00. Two months later and 5 hours on the phone we were promised it again. I was also promised a 200.00 rewards card for atonement, as we lost days from work with 5 installation dates, and no one would show up. Now no one can seem to find anything regarding that promise. Dishonest, disorganized, not user friendly, and clandestine.

I have contacted DirecTV so many times I do not know the number. It always has to do with upgrading and their billing. I keep trying to be positive about this, but no longer. They are horrible, the worst, no good, etc. I upgraded to another package and was quoted one price and would get a free movie channel for 30 days. Well, my bill came today and the 30-day period for the stupid free move channel is included, even though the 30 days is not up yet. I am being billed for my receiver service ($15.00) and for watching DirecTV on one TV ($7.00). I'm being billed for the free 90-day HBO, too. My total bill jumped from $55.00 to $127.99 and is due the first week of July. I have called and written to DirecTV and they all have given me different bs explanations. They tell me they cannot adjust my bill until the next billing cycle. Really??? I am so over this company. I'm looking for another cable provider. Any suggestions? I live in Virginia. Thanks.

After 17 years, I liberated myself from DirecTV tonight. Not only was I tired of their wonky wireless system, their channel selection has become nothing more than endless infomercials for sex toys, bogus medical treatments, low quality jewelry and the Scientology "church" (their newest classy channel). Plus, they still can't figure out how to reach an agreement with the Pac 12 Channel. DirecTV deserves a special place in the trash heap of dying businesses.

I am totally disgusted with this company. I have called them more in the last month than I had to call Comcast in more than 4 years. First technician installed the wrong equipment and have called four times to get an additional box added. They will not just sent it to you. They have to send a technician so they can nickel and dime you. No voice remotes and their remotes suck. Only reason I am dealing with them is because there is not Comcast in my area. But rest assured as soon as Google is up I will be done with this company!

I called to choose a internet and cable bundle on 6.18.18. The call took about an hour and half to set, and once I thought I was finished with DirecTV, the person transferred me to AT&T and needless to say, I was very confused. I had to go through the entire process again, even though I spent over an hour speaking with the first person. Not only did I lose 2 hours of my time but I had my credit checked twice.

My DirecTV bill keeps going up, despite me not making changes. I called to complain and lower my bill. While they usually make the adjustments, twice in a row they offered "free" premium channels to make up for the inconvenience, saying they would automatically drop off after 3 months and that I would never be charged for them. The first time it didn't drop off and I was charged after 3 months and I had to call to get the charge removed, but only after I had paid for a partial month for channels I almost never watch. The next time they charged me full price from the very beginning and because I am on auto-pay I didn't notice it until 6 months later. I called and they said they would remove the channels and refund me approx. $120 for the 6 months I was charged.

I called DIRECTV on June 7, to advise of my move from one home to another. I have been a customer of them since 2008. I was initially placed on hold for 25 min. Changed to chat where I set up appointment for install on the 19th of June. That morning, the 19th got a call from their dispatch advising that they were changing my appointment as they had no tech's available. Ok, no problem, rescheduled for June 20, between 12 and 4. Got confirming text and email regarding the appointment. By 2 pm on the 20th no tech showed up but I was getting calls from DIRECTV advising they had not forgotten appointment and I was still on. Of course by 4 no show.

Been a customer for 18 years. Here lately the bill pay online service is shut down at midnight. After telling these boneheads I get my Military retirement once a month and it's not deposited until the third week of every month which is when my DIRECTV BILL is due. Now I can't make a payment until the funds are direct deposited and that's not until 3: 00 am at the earliest. So for the last year or so 'when I can't pay the bill online' and yell chat is shut down/plus live customer service unless you're opening an account or getting a upgraded. So by not paying the bill on time which it won't let me I'm charged a 4.95 late fee. This is my last time being treated like some dirtbag. As of now the bill has already added late fees. And it's only two days 3 hours late. Not to even mention at the ridiculous fees and overcharges for tv boxes that are 10 years old.

Wanted to sign up with DIRECTV using an Xbox. Called customer service and was told that I COULD stream DIRECTV with an Xbox, asked several times to make sure that information was correct. Signed up, got forwarded to someone to help me with the downloading steps, to find out that I could not use an Xbox. Cancelled my account immediately but was told that I could not be refunded, although it was the DIRECTV salesman that the gave me the wrong/false information.

We were offered a $500 incentive to bundle DirecTV and AT&T service. We have not received the incentive. Neither company can tell me why. On top of that DirecTV customer service were rude and non-responsive.

Since April of this year we have spoken to customer service numerous times regarding a commitment that DTV did not honor. We were lied to, hung up on, and talked to like trash by several reps. and the reward center in TX. We have cancelled our service and have started streaming. Much cheaper.

As a recent customer, consistently dissatisfied, I decided to terminate early and ate early termination fees which originally when asked if any would apply should I terminate was told no. Now several months later they are still billing me for a portion. I called and was told nothing was owed. Told it would be noted and dealt with many hard to understand and RUDE individuals. All around lousy service! Would not recommend as you will get the runaround and pay for service that never works right!

DIRECTV. I’ve been A DIRECTV customer for seven years and they have a bad habit without telling customers are playing with their accounts. My experience with them was I have insurance for all my equipment when I first joined with them and in january of this year I called to complain about my picture being bad on the tv due to a splitter. So when I went to call I found out that some representative that was talking to me prior in january took me off my insurance that covers them coming out without my permission. So again as of june I had a problem with my internet bill going up. So when I called the person act like he was trying to help me then the next day I call up in the morning I come to find out he took me off my insurance again without my permission. So that’s twice.

I was on the fence about DirecTV and DISH network and decided to go with DirecTV with a $300 bonus for signing up. Paid through visa cards and was scammed out of $200 of the $300 I was promised as a new customer so I called customer service this afternoon. Was placed on hold twice. The first time for an hour then the call ended so I called back and was placed on hold for an hour and eighteen minutes. It's not the money. It's the principle and I highly encourage anyone looking for TV service to look elsewhere and avoid this company. They do not care about your concerns at all. Again I wish there was a rating lower than one star.

Had been with Directv for a while. Service was ok then it went from that to horrible. I was paying a month in advance for services that I couldn’t enjoy. The receiver all was going out. Pay for insurance on equipment but they wouldn’t give me another box. This went on for about 2 month. Still paying bill. They sent a super tech suppose to be to troubleshoot the trouble. He called and said it was the box. They had him to fix best he could and refuse to give another dvr box. Service was on for about 3-4 hr. Went out again. Called. They made another appointment for tech to come out. Paid bill for that month which is for the coming up month.

Purchased the high end package and all premium channels. Shows blank out (10-20 times a day), sound goes out, blackouts of sold out sports events in area which should then be available. Genie box replaced several and I mean several times and problems persist. After AT&T took over everything is so much worse. AT&T is a deceitful company that has ruined all it takes over.

I will be leaving DirecTV after many years due to this new guide. Cannot see it. I have called several times and they say they are working on it. Well put it back the way it was while you're working. I was told on last call it would be 2019 before anything would be done. I am not waiting another 6 months. They should have thought this one out better!

My signal went out Sat. morning. I hopped online and via chat the agent schedule a tech visit on Sunday, between 12-4. I thought the agent was a bit "strong' with the language, in broken English promising me that everything will be done in their power to make it right - never to have problems again, etc. It was overkill, but hey, whatever makes his day. Well, Sunday rolled around (Father's Day) and I stayed home to wait for the tech rather than go have lunch with family. 4 pm came and went. No show, No call. I jumped back online and another agent said "we sorry, our tech got tied up, we reschedule you for Monday." Seriously? You can't call me and then schedule an appt. on a workday without asking me.

I was very hesitant to get this service, (hate to say service since there isn't any!!!), but we moved to the country and no cable is available. We were assured that signal loss due to rain is a thing of the past. Well guess again, we lose service when there is the slightest chance of rain. In fact I can hear thunder way off in the distance, no rain here, nor do we have a signal, just a 771 message!!! This has been going on for almost two years and we keep getting promised they are fixing it. I hate liars as much as I do paying for non-existent service. Horrible company, worse service!!! You are much better off getting a device that pulls in over the air broadcasts, one time purchase of 50 bucks or so... You've been warned...

Being a DirecTV customer for more than 10 years we can't believe they don't have HD channels available to watch the World Cup in Spanish. First year that this happens. Quality of service has been downgraded evidently. Prices not. I can't believe this is happening in 2018!!! Canceling the contract soon!

The hidden detail when getting service is once they attach the dish to your roof it becomes your property. They REFUSE to send tech even for a fee to remove bulky equipment. They would not even provide the type of contractor qualified to remove it! I had to guess. They want the boxes back and penalty if not returned but walk away from the roof attachment. I was told, "Get your own contractor! That’s your property now..." We are closing on our property and stuck with a mess! Besides every rain and snow storm where you lose service because the dish collects the fluid.

The day I changed to AT&T was one of the biggest mistakes ever. I have internet and tv and have problems with both. The 800 number is worthless and my tech guy on the local level will not return my calls. One of my TVs has lost the signal and I have been without it for three weeks. If you are looking for a service provider DO NOT EVER use AT&T... Minus 5 stars.

DirecTV installed their system at my house and left the exterior box as shown in the picture. When a contractor noticed it and said that it needs to be corrected so the cover will go on, I called them. They refused to come fix this mess unless I paid them $99. What the heck-- they're the ones who didn't do it right in the first place... and I have to pay for their lazy installers mistakes or negligence??!!

We returned our equipment to DirecTV as directed. Sent it via FedEx. Have the receipt and they are telling us they didn't receive the equipment (the FedEx person told us this would happen). So they are charging us almost $300 for non returned equipment. The FedEx person that helped me told me they do this ALL the time. Ridiculous. I gave them one star because I had to... not because they deserve it.

When I contacted DirecTV about my bill increase, the lady on the phone said that she would get it back to the original cost for me. She never told me that it would now be another contract, so due to financial hardship I was forced to cancel my service. It turns out that now I owe an early cancellation fee. Having DirecTV for over ten years this just isn't fair or right. This is not customer service or the way to treat loyal customers. When I get my bills back under control and am looking for a service, DirecTV will not be on my list.

Pay-Per-View works less than 10% of the time. I had 10 visits by their "technicians" and they could NOT fix the problem. They did verify that their system was not working as advertised! They said it was a "known" problem with Time Warner cable. They said my internet was too slow, but when they tested it it showed 280 Mbps down and 20 Mbps upload. When I told them that Apple TV and Netflix always work they had no answer. Then I called to cancel, only to get a bill for $400 eight months later. TOTAL SCAM.

It's often down and trust me, it has nothing to do with the internet connection, when it goes down on my AT&T phone I always try it on my 100Mbps work connection but streaming is down, and not due to slow internet connection. It's a very unreliable service, when it works it's fine but often it doesn't and it's frustrating when paying for nothing. If this continues, I'll be dropping this crap for SeTV.com. $20 a month, cheaper and more reliable. That's the beauty about IP TV. You've got plenty of choices. Not just the one cable that comes into your home. ;)

Below is my experience & issues with no resolution. It is a little long, but at the very least, please be warned about the scam call that I received (set off with **) that came from the actual AT&T/DirecTV #. I want people to be warned of employees trying to pull a scam, so that doesn't happen to them. We have been AT&T cell phone customers for several years. We currently have 4 cell phones with them. We upgraded 2 of our cell phones & added an Ipad on May 5, 2018. We had DirecTV before at our current residence & had such a bad experience, I cancelled it & said that I would never have them again. The salesperson at the AT&T store did not pressure us after I stated this, but her manager pulled her from us, taking her in the back for a while. She returned pushing it on us, promising that they are different since they are now part of AT&T.

I have been a DTV customer since the early 90's so yes for the past thirty years I have faithfully paid my dues. With that in mind, I have one question. What is commercial free tv and why did I sign up for it only to get more advertisements than before? I should have asked a long time ago but realized that even though I pay over $100 to 130 a month I got many channels to flip through when advertisers overtook the tv. I mean that was the pickup ad I was promised was no more commercials. If I have to pay for tv why not get it ad-free. So I jumped in. Now I actually watch the ads. It completely gives me a headache and would like my money back for the past thirty years for false advertising with the intent to mislead while making a profit. Thank you. I don't understand why you cannot propose a plan that actually does what you promise.

We had been with DirecTV since 2015 when we were convinced to go this route. We were told as long as we had a contract and auto pay we would be at a 45 dollar monthly rate. This was good for about 3 months. Then the bill went up to 68. I complained, they lowered it but really raised it. This went on for about another year. I finally cancelled our subscription on July of 2017, but not really, as they put it down as a contract renewal. When I got billed another 4 months at 100 a month for bare minimum channels, I just cancelled my card because DirecTV still took money. Well, I get a bill for 660 bucks from a collection agency. Of course this is after spending an hour and an half with the fine people of India, but, funny how I had to deal with 3 different people from 3 different departments before being told that this is now with a collection agency and that they could not help. Imagine that.

We had DirecTV and AT&T internet at our townhome, but recently moved to a location where we could no longer have satellite TV. We called and cancelled the DirecTV, and they told us they would send boxes to return the equipment in... 4 TIMES. We asked for boxes - never came. Despite the fact we have a statement showing a $0.00 balance, they tried charging us for service we no longer had, and when my wife called to dispute the charges got the run-around. She even had the DirecTV rep. try and send a signal to the boxes to verify they were no longer in use. Of course, NO SIGNAL CAME BACK. We eventually shipped the equipment back though FedEx, and got a receipt showing they were given back.

For months we have had problems with DirecTV, who went from an A to an F in our opinion. Television keeps freezing and we have to reset the Genie to get it to work. Had two techs come out and they both tell me the same thing. DirecTV is aware of the problem and claims they are trying to fix it, but over the past few months, and I noticed even longer than that for other people with the same problem, DirecTV cannot correct the problem. Before AT&T, we had no problems with DirecTV and even was able to speak with customer service with others who spoke English, but now we have nothing but problems.

I had DirecTV for a couple years and was never truly pleased. Beyond hidden charges and random price hikes, I cancelled my services this past January because I was moving and did not need TV anymore. I never received a final bill or the boxes to return the equipment. I contacted them multiple times with no response. I began receiving calls from a debt collector the first week of June saying that DirecTV had sent my final bill and received no payment. On top of never receiving an actual bill, they also charged me for the equipment. Ended up costing me an extra $150 in the end!

Back in January DirecTV upgraded their software and to this date June 9th it still has not worked. Remote control keeps freezing and we have to reset the genie to get it to work. Had two techs come out and they both tell me the same thing. DirecTV is aware of the problem and trying to fix it. After 6 months of complaints from customers you think they would have gone back to the old way. There's an old saying if it's not broke don't fix it. Come on AT&T do something right.

I canceled my Directv account on May 19th or 20th and requested my last bill. A representative told me it would be 5 to 8 business days. Until this day June 9th I haven't received it. I called to request it via email. 1st call they told me it would be in 20 minutes. I didn't get anything. 2nd same thing and nothing. 3rd time I called they told me they would resend it in 5 to 8 business days via mail. After already waiting all that time have to wait even longer. I am supposed to send my final bill to send out to my current provider to buy them out. I'll probably end up paying the buy out bill myself. My issue is that all the reps I talked to lied about sending my bill. I am truly sickened by Directv pricing and customer service. Never ever going back to those businesses.

I had an AT&T bundle before and was very dissatisfied with the internet coverage plus my bill kept getting higher and higher so I left for Spectrum. I am now considering switching back to save money because they KEEP calling me with offers. I signed up for a bundle which was supposed to be fiber optics (promised by the salesman) only to find out that it was not so I canceled the install. Now I am trying to resign because I still want to save money but now they will not offer the same promotions after just a month. They originally promised a $300.00 visa card plus over $300.00 in savings on a new AT&T cell phone. Sorry Charlie, they will not honor any of that and it's still not fiber optic. I guess Spectrum will continue to get all my money. Thanks for nothing AT&T/Directv.

I have had DirecTV for 1 year. As soon a second year came in there was an increase of 55.00. They said I needed to have an account with AT&T to get the discount. No one mentioned this at the beginning of service. AT&T should be ashamed of themselves installing this without telling customers at the start of the contract. I will not ever get DirecTV or AT&T again because of their policy that they slipped in. Will indeed spread the word on this and will see how much money they lose for a dishonest contract and dishonest company.

After being a DirecTV customer for years and years we had to cancel our service when my daughter was diagnosed with cancer. Currently, things have settled down. We don’t make the long trips as often as before. So we decided to reconnect our DIRECTV service. We went to our local AT&T store and signed up for their latest promotions. Our new service was installed and everything was working. I was super excited about the ability to watch DIRECTV on my tablet and smartphone. They were four of the first two weeks flawlessly and I was a happy camper. My job keeps me away from home a lot so having the ability to watch sports on my tablet is a great benefit. This is where the nightmare has started. One evening the app just quit working. I figured, "Hey I’ll just give them 24 hours and I will check again the next day." I checked again and it still was down.

I actually just canceled the account because I was unaware of the second year policy that I had to have AT&T for. I signed up online. My bill went from 65.00 to 148.00. I researched a lawyer Paul ** that was taking them to court for misconduct of their policies and I threatened them with that. I was suppose to receive a box with return label for boxes but as of a week ago they still have not sent it. Therefore they will probably try to get me for equipment charges and early termination of the account.

DirecTV used to be my favorite! User friendly, great setup on menus, NFL season ticket, movies to rent shortly after release, easy to find series manager and recordings, easy to search... Then they went downhill. Evidently they wanted to be like WOW for some reason? The format is horrible... very slow and hard to find menus: Series manager, search... etc. Now when a movie comes out... you have to wait 2-3 weeks before the purchase option is joined by the rent option... Who the heck wants to purchase a movie! Now, movies have been out in theaters for months, but do not make it to DirecTV... till who knows when. This makes me so mad, because now I have to research a new provider and go through the process of hook up and all the BS. You blew it DirecTV... Who made these genius decisions anyway... He/she should be fired. And, no... I could care less if the decision maker is an executive. Clearly that's what is wrong with a lot of companies.

The on-screen display words font has been made SMALLER and difficult to read. I have 20/30 vision and have difficulty reading the "Guide" screen. This is a COMPLAINT. The font size WAS much easier to read before. A few weeks ago, the "Guide" on screen word font size miniaturized. This is VERY difficult for people with difficult vision. Some techie yahoo at DirecTV thought smaller font words would be "cute" and so made the change. Restore the larger font words and get rid of the smart aleck techie, or more and more of your customers will go to DISH and DirecTV will begin losing money.

Problems: 1) Since day one of our DirecTV experience, we have not had access to On Demand since day one of our subscription. We get the chance to record and view several days after the replay, however that is not how On Demand is advertised. 2) As of 6/6/2018 we have been getting "error 771" for 2 months, intermittently. Which translates to only local access reception- excluding all of the 'premium channels.

I was contacted by email from a Commercial DirecTV manager to switch to DirecTV. I was promised $89.99 for TV which included all the sports channels, as well as the local channels. This package included $25.00 for internet, and three phone lines and my price would be $181.00 for the entire package. I received my first bill was $241.00...just for the TV! I flipped and could not get in touch with the Salesman manager who promised me these prices, I saved his emails also.

Buyer beware: DirecTV are awful. Charged me over 350.00 dollars for an upgrade in March then decided to bill me two months later. Service sucks. Customer service is the same way. Charging all these hidden fees that are not explained when or before service is done then charge you awful prices. Will be moving to DISH Network.

We just recently switched from Dish to Directv and I wish I never did! I have called several times to inquire about local Tampa channels because we were told we could receive Tampa channels and instead they gave us Orlando local channels. They tell me they are switching it to local Tampa channels then never do. This has been done 4 times now. Obviously their customer service department doesn't want to tell the truth. They are more concerned with just getting you off the phone. They are very misleading and don't seem to care about their customers. I would cancel right now but can't because we are in a contract. The only reason we went to Directv is because our phones are with AT&T. Directv is giving AT&T a bad name. I would prefer to get rid of both due to the way we have been treated!

My mother died. Powers of attorney do not survive death. After death, the executor of the estate handles all financial and legal matters, according to the provisions of the will. I was asked “what about you? Don’t you want to keep the service?” My reply, “I don’t live there!” This is the most undignified, unethical and bad business practice scheme I’ve encountered to maintain a customer, and did nothing to maintain brand loyalty. I had to mention FCC and DA to convince the rep to cancel and begin process to return equipment.

On 05/10/2018, I set up a claim to have my iPad repaired. They provided incorrect information so I requested my $50.00 fee back. Shauna in the executive office was very unprofessional and rude to me with the resolution. During the troubleshooting, the representative had me to charge the iPad over 12 hours which caused more damage to it. Then I received the box to send it in for repair. First, I got notification the iPad was delivered 05/17/18 @ 9:40 am. DIRECTV dishonestly changed the delivery date to 05/18/18 to ensure they would not have to return the $50.00. Unfortunately, for them they still could not meet the DTV guarantee so they had to refund my $50.00 anyway.

My wife and I were offered in writing a $56.82 monthly promotional rate for our bundling package of DirecTV, Wifi Internet, and Landline Phone back in Dec. 7, 2017. This was “supposed” to expire in a year. On Apr 30, 2018, our bills rose unexpectedly where my DirecTV rose 10 times higher along with my phone service rate. My wife called and spoke to an ATT rep, “Fernando” about the error in billing. He acknowledged the error and asked my wife to continue paying our promotional rate (plus the usual surcharges) and that he would “fix” the problem. In June, we received an even higher bill which did not remove the previous error and only credited the payment agreed to between my wife and the ATT rep.

Why are only old movies allowed? I am paying over $100.00 a month and 99% of the movies in 500+ channels are ALL OLD over 2017? Why is this allowed? Why do we have to pay so much every month and have a two-year contract for OLD movies?? Please let me know why I am feeling this way.

My husband and I have had DirecTV for a very long time. I contacted customer service hoping to receive equipment upgrades. We had no way of recording programs or any of the many services now offered. I believe that at over $100 a month this would not be too much to ask. WRONG! What we did receive was a bill increase. We no longer have DirecTV! Evidently they don’t care about faithful, long time customers.

I discontinued my service with DIRECTV on April 6, 2018 and received an Email on 4/30/18 indicating I had a credit of $44.18 and another email on 5/16/18 indicating I have a credit of $53.11. On 5/7/18 I called their customer service and spoke with "Joe" who said I would receive my refund of the $44.18 in 7 to 15 working days. On 6/4/18 I called DIRECTV customer service again and was told to wait another one to three weeks. The customer service person tried to get me to become a customer again and I told her it was too late and that they can't treat customers this way by holding onto their money.

Just had DirecTV installed. Technician installed boxes, etc. Going through the menu, I asked to connect. Tried numerous times, message said I needed to call Customer Service. Additionally, could not log into account. Finally called Customer Service, this what I thought. After several attempts, I was told I was not activated! Wasn't this process suppose to happen at the time of installation? Now I have to call for a technician to come out and activate... really! I was told I am not "exactly" with DirecTV, I asked who I was with... no answer.

I was told 1 thing by the representative which she didn't document in the system, so the installer and other customer representative had no clue what I was talking about. They're charging me a higher rate than initially quoted along with fees I was told I wouldn't have; I'm paying the full bill amount in 10 days but I've only had service for 3 days. Although our conversation was recorded no one can get access to our conversation when the services were set up. Every time I called before I established service the representative spoke clearly, when I called after service was established the representatives and supervisors could barely speak English which made things even more difficult. When I ask about arbitration no one seems to understand that either. I feel it's unfair to tell me one thing and do something completely different and expect me to stay in a 2 year contract.

Firstly, do not sign up for this service through Costco. Why? You are not going through a straightforward customer service. This is considered different. It is so confusing because it says AT&T then when you finally get to speak to someone they tell you that you are with Costco account and this is a different number. Then when you need technical service which will happen you have to go through hoops just to get to the right people that work with the DirecTV Costco account. The salespeople at Costco are deceitful. They do not volunteer this information. They just want their sale and commission. But I am telling you look out. It is the worst business entity. It is so confusing and not organized in a manner that makes it easy for the consumer.

When the first part of the "upgrade" was installed it wasn't too dysfunctional. Mainly the only thing that changed, that I noticed, was the shows on the list were set up in order of when they were recorded, not in series order. Over the last weekend in May more "upgrades" were installed. Now instead of being able to go to the list and figure out which show I want to watch, them being together in one folder, I have to go through and find shows I had to stop watching before they were done (keep watching) or go through ALL of the shows that have been recorded since January. As of right now there are 366 recordings. I do not understand why all the series cannot be on the same page in folders as they used to be. It seems like if the season is over the series is put in the recordings list. The recordings list doesn't even have just what used to be on the list, it has all the deleted shows too!!!

In April while doing my online payments I accidentally sent my Ditech mortgage payment of 1441.23 to DirecTV (DirecTV is just above Ditech in my list of payees). When I noticed my error I called my bank but I was too late and the money was already sent to DirecTV. I immediately called DirecTV for a refund, they had deducted my 75.28 monthly bill from the 1441.23, leaving a credit on my account of 1365.95. I have spent the entire month calling DirecTV for my refund. I was told 5 business days in the beginning, then I was told 10 business days, on the 11th business day I was told by a supervisor that the refund would be "Accelerated" and processed that day. Here we are in June and they still have not processed a refund to me. That money is my May mortgage payment. I don't know what to do. Can anyone guide me on the next thing I should do?

My parents have 2 DirecTV boxes. One was replaced last year, this year the second one died. They pay the additional $11/mo for technical services. My father is recuperating from a lengthy illness, now at home. His hospital bed is in front of this TV. The technician came today with a new box, but left after calling my parents rude when they only wanted the box fixed and not a sales pitch for more channels. He left without fixing the box, wrote a fraudulent report stating my parents refused service. When I called, talked for an hour to 3 different people, the best they could do was give us another appointment in 4 days. Calling the customer rude is not acceptable, but purposely leaving an invalid without a TV to watch for 4 more days is shameful.

Ever since AT&T took over DirecTV my bills went up Monthly. When I complained they would lower it back down until the next month and they said I owed back payment plus they said its rates went up again on programming. I was a customer with DirecTV since 1985. I pay higher rates than anybody signing up for a new installation. When I got fed up and canceled them they owed me money and sent some POS debit card that took three hours to put into my checking account and was told it would take 2-3 days to get into my account. This was after 1-1/2 hours of trying to use it as they instructed at a gas station. It also said I would be charged a fee to transfer it into my checking account. What a bunch of sore losers. Never again.

I signed up for DirecTV after having TWC for years. We had the DirecTV installed in January of 2018. It has not worked right since the first month. It has a signal loss on channels about 50% of the time even when there is no bad weather. Customer service refuses to send a tech to fix the problem unless we pay $99.00 which I refuse because the product has never worked right.

I've been a customer with DirecTV for over ten years. Last October they increased my bill without my consent. When I refused to pay the increase, they conveniently shut off my services. When I tried to contact DirecTV (about 20 hrs to reach a supervisor), I was told that my bill reflected a past due balance. I couldn't get a single customer support representative to actively listen AND OR review call records to confirm my position. DirecTV conveniently claims that they have no records of any disputes - despite multiple phone calls into customer service - and they conveniently cannot pull call records, but they still stand firm that I am in the wrong. It is entertaining to say the least. DirecTV should not be allowed to increase costs without consent... and then force a customer into paying it to maintain services.

Customer service is handled offshore. Difficult to communicate with staff. Staff does not understand simple requests. Installation of equipment was not done correctly. Called 5 minutes after installer left as equipment went down. No one returned for 24 hours. Called customer service. Was forced to go through rebooting of equipment again before service would be rescheduled. After 45 minutes on phone scheduled return service one week out.

Our DVR services were shut off a few weeks ago, and AT&T still has not fixed the problem. We have spent 12 hours on the phone, 5 hours in online chat, posted on the forums, and had an in-home tech work on the problem for nearly 5 hours, switching out hardware thereby binding us into a new contract. Yet it still doesn't work. The only answer we get is that no one knows how to fix our problem. When I try to call AT&T, now they say the ticket is "on hold" pending a supervisor looking into it. They tell me I'll be contacted within x number of days, but that never happens. Each time I call, my call gets transferred at least half a dozen times over an hour or two, only to be told "Sorry. A supervisor will contact you in x number of days." That time span keeps growing each time they never get back to me.

I was a DirecTV customer. Two weeks ago I moved to another location and I requested DirecTV move the service to my new place. It seems that send me unskilled technicians because I had to make three different appointments. I had a long chat yesterday with Jesse at DirecTV Customer Service and set up a new appointment (the fourth one) for today. However, the appointment was never scheduled. After almost two weeks of waiting with no cable at home, I closed my account with them. But instead of help me, they tried convincing to switch to their wireless phone provider. I was a happy customer, but now I am not. They lost my account and I will not recommend them to anybody. The customer service experience was no less than horrible.

DirecTV recently changed guide and list format to unreadable version among other changes. Greatly diminished satisfaction of service. Also I find them trying to get me to pay per view for tv programs I already pay for. They acknowledge problems and consumer complaints, but want months to correct while we pay same price. After they get it fixed I expect price increase to cover cost of their mistake and to recoup money being lost by customers switching service. I tried to switch but have too many trees for competitive provider. They should reduce everyone’s bill until it is fixed and should not be allowed to raise prices for at least one year after problems are fixed.

I cancelled my service back in Dec 2017 because my bill never stayed the same. It was always higher than it should be. I paid the 200 extra dollars for early cancellation and I have called every week or sometimes every 3 days to get my equipment return kit and never received it. After being told 30 times that it will be here in 3 to 5 business days here we are 6 1/2 months later and still haven't received it!!! They have now turned over 284.33 equipment fee to collections because they still haven't sent me the return labels so the equipment is in a box in my living room!!! Worst customer service and customer care I have ever seen or been through!! Never again and I'm pretty sure a lawsuit will follow soon!!!

There is a charge every summer called Regional Sports Fee. Last year they sent me a letter saying it was an error and removed it. But it is on there again and I called and they didn't get rid of it. Very unsatisfied.

I signed up for DirecTV through Sam's Club and within 2 hours cancelled the service (same day) and was told that my 20.95 would be refunded within 7-10 business days. Well, on day 10, I called and it had been "processed" and would be in my bank account within a couple of days. So bottom line is 7-10 days is a LIE!!! This is the worst so-called company I have ever dealt with!!! They are a rip-off and a poor excuse for a company. They need to be shut down and put out of business.

DIRECTV 5th tech out today for the same problem since Oct. Can’t fix it and wants me to sign another 2 year agreement to replace their equipment. AT&T horrible business practices. Worst service and customer service ever. Run from DirecTV & AT&T.

I called to get a new remote as the remote I have had for years does not let you use the exit button. I tried to sync the remote, I put new batteries and then used another remote in the house to substantiate my conclusion. I called the help number and as always a man with a thick accent answers and starts ready his script as he repeats everything I say. After 20 min of listening to him repeat what I have done and say, "I'm sorry. We go through all the steps I did before I called!" 30min later he finally concludes I need a new remote and that's no problem because I have the service agreement.

it did not and wanted us to pay more because we did not order it at the time of purchase and we did; all and all it was a bad experience and I WOULD NOT RECOMMEND DIRECTV.

I didn’t have any trouble with DirecTV until it came time to cancel. My husband was the tv watcher but when he passed away I cancelled the service. First they told me they would send boxes but when I never received them I called and they said take it to a UPS store. Now, I live 20 miles from the UPS store and I was flying out of state the next day. Go to UPS and they can’t process because DirecTV is doing maintenance on their program. Finally get the stuff sent and am waiting on a refund check. After 1/2 hr on the phone and trying to understand someone who speaks English but with a very thick accent find out it takes 60 days to get a refund check. They want their money in 14 days but you have to wait 60 days. Will never use them again.

COMICALLY BAD CUSTOMER SERVICE. Today was the last straw. I made an appointment with our former address (on the advice of the customer service rep, as it was our billing address). I spent over an hour on the phone changing the service address, and confirming the change in 3 separate phone calls. Yes, they confirmed, the technician will come to the correct address. So, I took the day off of work, and waited. And waited. Finally, the technician calls from the WRONG address, and tells me he's been ringing the doorbell.

I have never been so angry in my life!!! 7 days without service, three AT&T service so called tech guys an about a total of 2.5 hours on phone calls and hold!!! if I get transferred to the Philippines again trying to understand them I'm gonna jump off cliff!!! PLEASE keep the service with American speaking people!!! HELP ME PLEASE!!!

I am writing this review as a means to protect others and hopefully get my issue resolved. I am active duty military and deployed in October 2017. Due to my deployment, I called to cancel my DirecTV/AT&T service. I was told DirecTV had to send me boxes to return my equipment and I informed them the uncertainty of my deployment date and that I needed them sooner than later. They assured me that they would be there by that Wednesday. Come Friday, my last day I was planning to be in the states for 9 months, their boxes hadn't arrived so I decided to try and return my DirecTV equipment along with my AT&T equipment at a local shipping store. They said I had to use another shipping store. I cannot remember if it was UPS or FEDEX but I was at both, then the post office, then the actual AT&T retail store. All of these places I went to I was referred to someone from their customer service line.

On May 3rd, 2018... my wife and I contacted DirecTV and AT&T to cancel our service due to poor internet in the area (the internet also affected our dvr box as well (Genie)). So after getting transferred to multiple different departments and tech support, the tech support manager we spoke to told us that when the installer for our DirecTV and AT&T made a note on the account that the internet was very poor and there was nothing they could do about it. So finally they agreed to waive all of the early activation fees.

I own a rental home and the renter called DirecTV. DTV installer bolted a dish to the $8,500 roof. Putting for holes in the roof. I removed the dish patch the holes up temporarily. Hired a roofer. Had the proof repaired. Sent pictures to DirecTV of the damage the bill and the repaired roof. They told me that they weren't responsible nobody contacted me the actual owner of $189,000 home to see if it was okay for Jim Bob Billy Bob redneck idiot DirecTV installer 2 bolt a freaking dish to the roof. I suggest DirecTV changed their policy so that they have in writing signed by the actual property owner before the installer destroys roof. Just my opinion and a person that had to pay to fix the roof.

So I hear that AT&T bought out DirecTV so I assume some nerds at AT&T put their spin on the font and design of the menus. Whoever did it should be examined carefully for their experience in reviewing their work from a customer perspective. The font is so small it is impossible to read from 15 feet without stopping the scroll and reading and re-reading the menu. Every time I have to use the menus, I get angry. And that doesn't bode well for the long term of my relationship with DirecTV.

Typeset is much too small! Large TV, yet typeset is so small and screen display so cluttered that we cannot read titles without getting close to TV. Please simplify! Scroll line is almost same color tone as other options under Guide. Under list, do away with box emphazing current selection. Make all uniform. Put it back like it was. Thank you. This is very frustrating. Make typeset larger!

Signed up with DirecTV Now in September of 217 thru AT&T. Told it would be 10 a month. Every month from Sept to Dec they charge me 35. I had to contact them each time. Only way to contact is by chat on their website. They don't do refund only credits. By Jan I had 50 credits. I was told the 50 would take care of Jan, Feb, March, April, and Mays bills. Jan thru April was fine. In May they canceled me for nonpayment because they did apply that credit. Now they want me to reactive my account, pay 35 dollars and they will give me more credits. I told them it was their fault. They should reactivate it. Also tell me because my account was canceled I would not be able to do 10 a month. It would 35. What a rip off.

Had DirecTV for less than 6 months. Service didn't work as promised. Cancelling the service became a problem which eventually got through. However, I was hit with a early termination fee. For a service that didn't work why should I be charged with an early termination fee? Numerous attempts to settle the early termination dispute resulted in my AT&T internet service being suspended. On numerous occasions while speaking to DirecTV, I was told something but another totally different outcome resulted. Overall, my experience with DirecTV service was poor. The customer service was horrible. As such, I don't think I will be using DirecTV ever again unless under a new management.

We pay monthly for service agreement. Scheduled service for Saturday 05/20/18 for error 755 (outside cable needs replaced) between 12-4. They no showed, no called on our service appt. I called to find out if technician coming/not coming, got call center, on hold 10 minutes. She could not tell me. Said she would call back. She did call back, still could not tell me if we would get our service or not. She said she had to call "dispatch". Bottom line, 3 phone calls later - no answer, had to log online and do online chat to reschedule because they no showed our service appt. even though we pay a monthly service agreement. Their service is by far the worst I have ever seen. Our contract is up in July, and we are changing providers. DirecTV you really need to step up your game on our service, it is the worst!!

I had DirecTV installed here because I thought the picture quality would be better than my Cable Service. The picture isn't even really HD. 720 and at best 1080i (not 1080p). It looks like you are looking at a low resolution photo. Grainy faces, jagged broken graphics, etc. I do have a Ultra 4K TV so it isn't here. Everything else looks fine. I should have stayed with Cable. I was offered a $200 gift card - never received it. When you call them all they do is transfer your call from one person to the other. They never resolve the issue. They just continuously pass the buck. Awful service and awful product - Can't wait for my 2 years to expire and then I will kick them to the curb. They don't care if you are happy because I am sure they read all these bad reviews but make no effort to improve. They have your money and the contract - that is all they wanted. Stay with cable.

I moved to a new address and had previously had DirecTV. I have been customer for over 20+ years. I called for installation in my new home and they sent out some young man, that did not know what he was doing. He stated that he could not do the installation because of "random" electrical particles. He advised me to get a electrical technician before he could install. I called an electrical technician and he checked my electricity stating that the DirecTV tech did not know what he was talking about. I called DirecTV for another appointment and I was on hold for 1 hr. and 25 min, and still was unable to re-schedule my appointment. I called again and was on the phone for 1 hr. and 30 min, with no success. I think that DirecTV has fallen down on his job in servicing its customers and will lose my business because of it.

Hello, new customer to DTV. Agreed on a monthly sum for 1 year. Every month I get a bill for more. Granted, it's $7 one month, $12 the next, it is never consistent. I have to call EVERY month to get adjusted. This month, they cannot explain the overcharges of $9. However, they TRIED to redirect me and try to change the reason why I called. Several attempts here. CABLE SERVICE IS A TOTAL DISAPPOINTMENT. People, please check your bills, your parents' bills. I know my elder parents would continue to pay without questions. THIS IS HOW THEY SCAM you. Thank you DIRECTV for the disappointing service. Starting a movement to DISCONNECT FROM ALL CABLE SERVICE IN THE USA.

DIRECTV recently updated the HR44 / Genie receiver. Information and functions are gone and more complicated and not working. Font and contrast is so small you cant read it. It's slower and does not work. Hundreds of users that are aware of the ATT forums are pleading to undo the change but they refuse. I can only imagine the thousands that can't post that are in the same position.

Dont get DirecTV. A few Months Ago my satellite service was shut off. Then when it was reconnected they added a bunch of channels (premium). I called and they said the $150.00 was the bill I had always paid. I then tried logging onto my account to show them what I had paid ($100.00) and I could not log on to my account. I tried and tried. No dice. I dont want all the premium channels...

I cracked my screen on my iPad 4 mini 128 gig. They said give us 5 - bucks and it will take about a week and a half to receive your item fixed or replaced. I didn’t care about being replaced cause it’s only a few months old. Several weeks later, I call direct and they said they can’t fix it and I’ll get a replacement, in about 3 weeks. Another lie. Then I got the choice to select which I wanted... 32 gig gold or 64 gig white. Mine was a space grey 128 gig. Excuse me. I have called and there’s said she would put a note in my file. WHAT! Give me back what I gave you. Thieves. I think they lost it and won’t admit it. Sure feel like using a lot of other words in this review.

We have been with DirecTV for many many years... Last year after working out a deal with DirecTV for a 2 year contract. I was told to call back in a year for the second year of credits. They offered to reduce the bill without telling me it would be less Channels. When I asked they chimed up and said, "Oh that's 135 channels..." 20 channels less than the lowest offer on their webpage. Unbelievable! What a way to treat a loyal customer! Been the phone now for 90+ minutes and they do not have any promotions to offer. So we are going to try another cable company - Comcast... In addition, our satellite dish has been having problems for 4 weeks now. They want to charge me $89 for the service call to fix their equipment. They have better offers for new clients than the people who had been loyal so guess it's time to leave DirecTV. Extremely poor customer service.

We have been with DirecTV 8+years. We recently upgraded because we had out of date boxes and remotes. They came out 4/12/18 installed. We have not been able to watch anything with the new genie boxes. We constantly getting yellow light on box blinking then tv screen will say connecting. I have called SEVERAL times. Said they would only take 25.00 off my bill. DirecTV is a joke!

If I could give negative stars I would. We had terrible service from day one. We were told we had one package but when we went to the channels we didn’t have them. So we had to “upgrade” to get the channels we were originally promised. Then our DVR box would record things we didn’t want recorded and not record the things we did want. After putting up with this for a few months we decided to go elsewhere. We were told a certain amount to cancel... And then a few days later we get a bill for 4x’s what they told us. We have fought with them five different times and each time they said “it would be taken care of” now they have sent us to their collection agency while we were negotiating what we could do. All they would say is you signed a contract, which is true... But why can their employees tell us something completely different? I’m really disappointed in how we were treated and we will for sure not be coming back.

We had a horrible experience when trying to cancel our DirecTV service... We actually were not canceling because the service was that bad but to bundle else-where to save money. When calling to cancel we told the agent this and said someday we may come back. But after the experience we have had WE WILL NEVER BE BACK!!! After 30 mins of the agent saying we can cancel but still trying to sell me, the agent then told me we were under contract and could not cancel. So I spent 30 mins being nice so he could disclose this as a last resort to keep us. How could we be under contract?? Impossible because we have had DirecTV for 6 years. The agent explained that a couple years ago our service went out and DirecTV came out to fix it and they installed a newer box in our house. We were shocked! We had 5 boxes and did not have a clue that replacing our broken box would extend our contract by 2 years...

Their service is virtually nonexistent since AT&T. Now their system keeps freezing as if buffering & literally shutting down live broadcasts, as well as recorded programs on their DVR. If I wanted program buffering that doesn't recover I could go back to Netflix.

I had AT&T internet with U-verse. Canceled internet because of hacking. Now bill is $180 a month just for TV. It's a terrible company. Never got help with internet. They wanted extra money, had people say they were Thecanation with AT&T only to be hacked. Had 5 people hooking it up then tried to say my new laptop was bad. It wasn't. Had to get extra protection. I had Spectrum. My husband had lost his job, was looking to cut back on bills. Made big mistake after saying satellite wouldn't work. Salesperson sold me AT&T U-verse, was told by AT&T after one bill increase they didn't bundle. I wasn't under contract for internet so canceled it.

Audio services breaks out from time to time. Issue is with their Dolby audio and they can't fix it. They consistently raise the monthly bill without prior warning and then you have to call them and deal with someone offshore to straighten things out.

Whether it’s cloudy or raining, I’ve had way too many issues. Customer care is almost nonexistent and costs are too high. Very unhappy with service. Many disruptions, and latency issues.

We wanted both a tv and computer link. As I recall, download was by dish and upload by modem. The big issue was wind. Any gust would cause the screen image to breakdown. Plus the computer would get very slow or drop off. As soon as cable was available we happily dropped the dish.

It would be great if Direct or cable providers let customers choose their channels since most of the packages include so many junk no good for nothing channels.

Set-up bundle package with AT&T. The company did not setup the account correctly. I was promised no installation fee, but was charged. I was promised a bundle deal price and was charge full price. Agent, Supervisors agreed the account was set up wrong, but stated could not resolve the issue. Telephoned DirecTv (part of AT&T company). They were not able to communicate with AT&T. After "weeks" of calling, and no resolution. I was able to cancel cable, home phone, but not the internet. Of course, I was expected to pay full price and the installation fee. My recommendation... "RUN as far from this company as possible!"

The DIRECTV service is too high priced and get channels you don't even use. They should give you channels you want to watch and a set rate for them. Also you pay for equipment one way or another which should be free and if you should not want the service anymore you need to return the equipment. The 160 to 170 dollars I spend a month is nuts.

Every time we have ever called and had a problem they are always there and fix it immediately... I am very pleased with their services and I would recommend them highly. I had been with a lot of companies and by far they are the best.

They tell you what you want to hear to get you to sign up. Then once you sign the dotted line you are are committed for two years and when you call they talk to me about it. They all say they never received the call. There's a lot more that they do but bottom line is they lie just to get your business and that is just totally wrong.

DirecTV has an outstanding customer service, they are knowledgeable, they are responsive and they get someone out to get you up and running quickly. In the 14 years we have had them, we have not had to make many calls for service - the service is very reliable. We live in an area where there are Nor'Easters and service is rarely interrupted. They have an awesome selection in stations, although we don't watch them all. We don't pay for any premium channels and still have plenty to watch. The only downside is that DirecTV is pricey! They say you pay for what you get, but their bills charge you for everything! Ugh. In all, they are an awesome company and provide GREAT service and reliability!!

One of the best I have experience about selection options, reliability and cost. Very satisfied overall and plan to stay with them. If only AT&T would increase their internet speed.

I do not like that a lot of programming is messed up and unavailable to view when the weather changes. Lots of good it does to have a TV go out on you when you need to hear about severe weather. If electricity is not compromised why can’t the providers be just as reliable and continue with programming? Customers pay dearly so they should have enough money to upgrade the equipment so interruptions would not happen.

I still have the dish on my roof. They punctured my roof & even though we attempted repairs the leak is still happening & now I have mold in my roof in my living room. I need help!

I am very disappointed. They lie and do not keep their word, they do not back up their sales associates. They lie to get you to sign and then they let you have it. Can't wait for my contract to be over to dump them.

Over-priced satellite service where the public is CHARGED FOR SPORT SERVICE YOU DO NOT USE. Since AT&T bought them they are starting to use advertisements that you don't need SAT DISH. AT&T is probably making use of their existing cable TV.

Price is always a concern and choice but overall happy with DirecTV. However depending on where you live there is losing the signal when bad weather happens which happens more than it should and they have the most annoying music playing on channels that are lost to weather.

Goes out when we have weather which is when you need your television and have had equipment problems. Customer service isn’t always helpful. You sometimes have a long wait trying to get help and may be directed to other people only to get disconnected and have to start all over!

I am referring to DirecTV now. The service is good providing your internet provider is decent. Interface is terrible though. But no added devices or service fees. Only extra costs are for upgrading to a higher channel package.

We have used Directv off & on for years. They recently changed their menu, channel selection etc. The fonts etc are small and we're old. So I asked about it and they said they understood that it was difficult to see. Then they said they were there for "us". I don't like the fact that their attitude was "Too bad". But until we can figure out a way to get the channels that have Nascar and other car shows, we're pretty much stuck.

We had lightning strike our transformer around 1 am Thursday morning. It ruined our DirecTV receiver. I called Thursday. They informed me that we were eligible for an updated receiver as well as a new dish and the bill would remain the same. They said they would be here Friday between noon-4 pm. The repairman was here between the scheduled hours. Replaced the dish and the receiver and set it up and showed us how to use it. I was very pleased with the Customer Service department as well as the repairman that set it all up.

On January 18th, 2018, I contacted AT&T to setup internet and TV service. I entered a bundle contract for internet and DirecTV services. My understanding when entering that contract, was that both services would be reliable and trouble-free. That was not the case. The internet service started dropping within a couple weeks of the service being installed. I called AT&T customer service roughly 10 times, each time being told that there was a ‘line quality failure’, and they would need to send a technician out to resolve. This occurred six times, with five technicians coming-out attempting to resolve, but could not. Each time the technician left their cell phone, should we experience issues, and each time I would not receive a call back, or the one time I did, the tech stated they couldn't help, and I'd need to place a service call through the regular customer service channels - not helpful at all, and more of an illusion of good customer service.

I have been a customer of Directv for over 10 year, never missed a payment, never been late. Updated boxes to HD and signed a new 2 year contract Feb. 2016, 1st year was $61 a month, 2nd year was $96 a month, contract ran out FEB 2018, price went to $167 a month. Looked online, package I have is offered to new customers at $55 a month, called Directv, wanted to sign up on new 2 year contract and they refused to let me. I told them I would go to DISH, they said, then they would give me the win back customer price at $107 a month.

I have had an account for over 6 years. Each year I suspend service in the fall & restart in the spring. The call/request was made Oct 11, 20117. Customer service confirmed - then out of the blue we get a bill. Discuss the problem with MANY customer service reps and management. Each one stating there is nothing that can be done. Finally in an effort not to ruin credit the bill is paid and service cancelled. They offered to give 3 free months of service - wouldn't pay for the months that weren't used but would give extra. Can't wait to never deal with this company again! Poor decisions and they do not honor their customer service promises. Loyalty means nothing.

I have been a customer with DIRECTV for almost 5 or more years. I recently had a bad experience. Back in February I decided to change my package to the lowest one, or least channels, but somehow they added a Brazzers channel, which is a ** channel, channel that I never watch and do not have time to watch, because of my work schedule.

I was told by DIRECTV that I would be getting satellite tv for $39.99 a month for 2 years, I've been with them now for a year and have yet to get a bill for less than $102.00 a month, and I was told if a technician has to come to my house for any reason they will charge me an additional $75.00 fee unless I pay an additional $10.00 a month more for insurance on their equipment and if I try to go to another company they will charge me the remainder of the contract, as far as I'm concerned they broke the contract by lying about my monthly bill. I would not have even called DIRECTV if I had known it was going to be such a pain. If you do call for any customer service they're rude and do not help in any way, and I was called stupid for calling them, if I could find another service provider out here in the boonies I would drop DIRECTV in a heartbeat.

When we signed up for service - for our 96 year old out of state Grandmother - we were told that we would be receiving a $300.00 Visa Reward Card. How nice! So when we called to claim said card... surprise! It's only for $100.00. Still very nice, but let's be honest, we were lied to. It wasn't a deciding factor, the Reward Card, but it would have been nice to get what we were told we were going to get. So, we called them to work it out. The response? Tough luck, we don't care what you were told, (paraphrasing). "How about 3 months of free Cinemax and Showtime," they asked. HA! Just what Grandma needs. Then after three months they add it to the billing cycle. I would not recommend this company unless you have no other options. We, unfortunately had no other options. Buyer beware!!!

DIRECTV's fees are too high. I was paying almost $300.00 monthly and called to cancel but they informed me that I would have to pay a cancellation fee of $400.00 for cancelling early. It seems that every time you change something, they start the contract over again without letting you. I still had 6 months on my contract according so in order to lower my bill to under $100.00, I had to extend my contract for 12 more months. They just will not let you go.

Too expensive. Should have a choice on what channels to watch and not buy a package and never use certain channels. It is a waste of money to buy packages.

I recently had a problem with DirecTV where they had to send me a new box. After speaking to several people on customer service I was told that they are sending me a new box and that it would take about 3 days for me to get, which turned out to be 7 days. I asked, "Why?" Don't they have spare boxes on the trucks, which I was told are only for the new customers. That tells you that once they have you we have to put up with whatever they say since I signed for the contract. I'm stuck with the company till my contract runs out.

DirecTV is too expensive for service received. Continued playing of same shows on Starz package - no variety. Continually raising prices and adding additional taxes. Package selections limited. I have lost service numerous times and not credited for the time.

I changed from DISH after 22 years. DIRECTV has free internet. Almost as good as DISH. My husband likes the remote better. Bugs haven't all been worked out yet, but the company is new to the satellite business and this is to be expected.

Promised a deal when I moved but it didn't work out. Had to keep calling and trying to get it fixed. Sent installer to wrong address then couldn't install till later.

I have to pay for 200 channels I don't have any interest in to get the 30 or so channels I do watch on DirecTV. Not to mention the added charges of box rental, per tv charge, etc. Before the ATT acquisition, DirecTV would work with you.

The introductory deal with DirecTV was reasonable. The 2 year contract is about to expire and I will not renew at the increased rates. I will just cancel my service instead of being ripped off. I will not beg to keep my original rate. I have offers from others at a competitive price.

DTV is somewhat reliable. Responses to service needs is usually quick! Repairs are satisfactory, customer service however has dropped in reliability from a 5 down to a 2 poor, since it is now out of the USA, when customer service reps were located in the USA customer service was a 5 (excellent!!). I’ve been a customer of DTV for 16 years! Now (for the 1st time) I’m thinking about changing, if thing don’t improve back to where they were!

DIRECTV cost too much. When we started price was okay but doesn't take long when the promos and other discounts stop. Have called numerous times about the bill so they keep offering some kind of discounts. And be careful which package you pick, some of the best or favorite stations are not offered until you select of course the supposedly better package which comes with quite a bit difference in price! Also keep in mind during winter you have to be able to scrape the snow off the dish to get service. This can be quite a pain, I use my roof rake to reach up and scrape the snow off.

Mostly average, but compared to the rest far above them. Most do not honor their agreements, but DirecTV has so far. I have tried others, but left after they did not honor their agreements. I will not tolerate a liar.

I found that I needed to monitor my bill each month because there were extra charges for add ons that I did not order or were complimentary with my initial service contract and then I began being charged once the preview period had expired without a reminder to allow me to cancel before being charged.

The movies are showing are old movies and the same... Over and over. There are more info channels that are on 24 hrs. I am getting Netflix so I can watch new shows.

Bill is always different each month. For the selection values in the programming offered it is too high. Customer service offers the flavor of the month which brings the bill down but doesn't follow up with customers through email to bring the bill down after the offer is expired.

I recently changed parts of my programming. My cost went down and the csr was very helpful. I added channels and updated my account. I would recommend Directv to others.

DirecTV has always been great in the last 22-24 years. I missed about an year while hospitalized, other than that I am happy as an Dickybird. Now that they have been bought out I have noticed an change while calling in to pay my bill. I have an tracheostomy and can be hard to understand at times. I have to go through some steps about four times. An real pain in the fatty tissue. They need to put in an step for people that have speech problems.

Before I was told that the satellite services were improved my first experience was every time you have bad weather you have no service and it's the same thing, you got to find a good direction to be able to get a good connection to have your services but if the bad weather comes then you don't have any service. That's so far as the value pack. I have DVRs and each of the bedrooms with the televisions and you can go in any room and watch whatever you want and it's still expensive. There's not that much of a difference in between the price of it and cable after everything is added up.

I have had a wonderful experience with DirecTV. They are fast and accurate if you have any questions. And they fix any problems you have quickly. We are enjoying our DirecTV experience and the channels we have are awesome...

The services sucks so bad after having it for a total of two weeks I decided to cancel it. After canceling it DirecTV wants me to pay 492 to disconnect services which I refuse to pay due to services being so wack. Plus they didn't credit me for bad network connection. I would not recommend DirecTV to anyone!

DirecTV without a Contract Rocks!!! Great selection; great packages; reasonable pricing for no contract requirement. Customer Reps are iffy so stay on top of them for accurate information if you need them.

DirecTV has a contract that only benefits them. They lied to me repeatedly during the 4 years I had their service and the rate escalated alarmingly. I will never use them again.

They provide pretty good customer service. I would like a better selection of channels. Overall it has been a pretty satisfying experience. I would recommend them over Dish Network.

We thought the normal monthly bill had gotten too high, so called DirecTV about it. That customer service person did nothing and English was their second language. A few days later a supervisor called and took $30.00 off our monthly bill, providing we stayed with DirecTV for twelve months.

My 80 year old father was told it was a 1 year contract; the fine print states 24 months. When we saw the fine print and called DirecTV billing they stated he signed the contract and there is nothing they can do. The service goes out constantly and the technician told him he just needs to reset the boxes every month. DirecTV is not willing to work with billing even though he is without service on a weekly basis or let him out of his contract due to extremely poor service. Their response is he signed the contract so he is responsible. I do believe the salesman took advantage of him since he is elderly as I have been approached by the salespeople at Sam's Club and they stated it is a 1 year contract. I am very disappointed that they prey on the elderly. I would not recommend DirecTV due to poor service as well as customer service. I was transferred to 3 different people and had to explain to each of them the issue at hand.

Your new interface is not good for all. Why would you make it harder to read info on programs, I have pretty good eyesight and now have to stand in front of the T.V. to read the info. This was NOT an upgrade. FAIL!!!

I have been a customer for 2 yrs. We have moved and I was told to just bring the equipment with me. Went without TV for 2 months nearly but still PD for services. They are now charging me double what I was paying. They put ins. on the equipment and when I called them and asked them why my bill was double, he told me they old take payments. Lol. I'm done.

I was offered DirecTV service while I was shopping at Sam’s. The cost for my package was $69.95 for a 2 year contract. But what the DirecTV representative failed to mention is that the offer was only for 1 year. So this month I received a bill for $124.40. And when I called, they stated that it's in my contract. Meaning that it’s in the fine writing that no one ever reads. I admit it's my fault for not reading the many pages and emails they keep sending on weekly bases. But I would like to warn people not to fall for this trap. I managed to reinstate the same rate I was paying the 1st year of my contract, but they refused to reimburse the added amount for last month. I will cancel my subscription with DirecTV once the contract is over. Anyways almost everything is streamed on Hulu, Amazon and Netflix. The days of cable, and dish networks is coming to an end.

Our service is often disrupted for no apparent reason, the first DirecTV installer was sloppy and the entire Satellite dish installation had to be re-done. The cost for the channels we want is outrageous. As soon as our subscription is up we will change providers.

Just switched about a week ago and it's good. Have the channels we watch. Good price and customer service. Some extras can be watched on phones and tablets. It's worth my money.

They have great customer service! I have tons of channels and that’s good for channel surfers like me. Picture is good. The only downside is when it storms sometimes the picture freezes up but that is slowly going away as well.

I’ve been a customer for 20 yrs and would not switch to anyone else. Customer service is A+. The technical support is superb. I rarely lose service during storms and the time has always been minimal.

I had DirecTV for approximately 8 years. I had to continuously call regarding my bill as it was always changing. Always raising prices. One employee tracked mud all over my house. I will never use them again.

We live remote and DirecTV has been the very least of our challenges. 18 years so far and the service is very good & people helpful. The variety of sports and entertainment is huge. The guide is simple and straight forward. Easy to search for anything!

We are really tired of paying $115 a month to DirecTV to be bundled with a bunch of channels we never watch in order to get the ones we do watch. We have purchased an antenna for local programming and when our contract is up, will be investigating Roku or Sling or one of those types of services.

There is no option to just choose the channels you want and lately there is a lot of interference like a blurry picture. It is priced high and be given more options.

DIRECTV has extremely high prices for services offered. My bill is currently $180.00/month for only the second tier of channels and three TVs. Repeated calls to try to negotiate a lower bill take HOURS of my time and I am given canned runarounds. It is highway robbery simply to watch a couple hours of TV each day to unwind. I am so frustrated I am out of my mind. Unfortunately, there are not a lot of options where I live, and they are maximizing their monopoly to take advantage of customers.

DirecTV has good signal but storm clouds block satellite signals so service interruption happens. Also wish customers could pick what channels they wanted to pay for instead of having to pay for most of them that you never watch.

I’ve been a loyal customer since 2000! This company has never given me a “deal” or “discount” of any sorts! Just the promotions. I called & wanted to lower my pkg because of the bill & they told me I had to sign another contract!! Umm for real?? I’m paying $147 for a pkg that cost me $80 to begin with!!

The channels they provide for the medium bundle are mostly paid advertisement channels. They don't send you a copy of your contract so you can't challenge them on your bills and like most of the tv providers. They almost double the bill once the contract is up.

These people put me through hell. When I first got their service they promised everything would be great. It was hooked up on a sunny day and the picture looked good for the first few days. Then the problems started. The first cloudy day (not even raining) the signal went out. Then for the next 2 days it rained and no signal. I called them numerous times and all they said was, "We will boost the signal." It didn't work yet they wouldn't send a repair person. One person told me that's all they could do. This was all within a couple weeks.

DirecTV has been consistent in its service and reliability. The one thing that really has bothered me is the constant price raising and the need to call them for a reduction of fees. They do reduce the fees but it is a nuisance to have to do it so often.

They made my roof leak and did not fix it. Then tried to make me pay 800 for canceling literally 1 week early. After I was a customer for 2 years. It was ridiculous.

The provider has reliable service until there is heavy cloud cover or a severe storm, at which time the signal is lost. Additionally, the cost of the programming is not too bad, but their charge for every television that is on the system runs the cost of service up quickly!

I have been with DirecTV since 2000, and have been satisfied. Any problems have been solved in a quick and polite fashion. The cost is competitive and it is the only service that offers the NFL package that I subscribe to every year.

The price continues to go up every month, and you get less for your money. However, I have yet to find any cable company that is any better. They all do the same thing... high prices, not much for your money???

I had a very difficult time setting up service. I did it on the phone and requested a copy of what I had ordered. They said the tech would bring the order when they came to install. They did not. They gave me a computer screen to check a box with my finger. Turned out I did not get what I ordered and took 2 months to make an acceptable compromise. I doubt that I will stay after the contract ends.

Monthly billing prices were always different, increased that is. Terrible customer service! Billed my credit card for equipment that had already been returned, played hell trying to get amends. ** my credit score in doing so! Even Consumer Affairs couldn’t help me??? Never get Directv! Beware.

DirecTV always have downtime and also not add when they combine bills with AT&T. It’s almost criminal. Double bill and proration.

BE AWARE OF THEIR FRAUD CHARGES!!! I HAVE BEEN A LONG TIME CUSTOMER WITH DIRECTV, UNTIL I CANCEL THEIR SERVICE. I was promptly charged for a pay per view event I never ordered. That happened in 2015. According to the DirecTV manager it was a Mayweather / Berto HD live fight! The receipt shows I order the fight January 2018 which makes no sense since Mayweather did not fight this year!!! The receipt says one thing and the DirecTV manager says another, which seems super suspicious and fraud!!! I am not the only one with this problem, DirecTV is doing fraud with a lot more customers in many other services! Be careful with DirecTV!!!

The very long story, short enough to get all you need to know is simple. Please save yourself the headache and trouble of poor customer service, dishonest communication and stalling tactics by not becoming a customer in the first place. DirecTV provides an enticing start up package and their customer indoctrination is superb but just as the drug dealer always gives the first dose free, they rapidly morph into a media giant with no concern for their customer nor the 'promises' they have made.

Worst customer service EVER. The actual TV quality is good, DVR is OK and remote is difficult to navigate. On Demand selection marginal at best. Beware of your billing!!! They will wait 3 months to bill you correctly, you will have to call THEM to ask for your bill so you can pay, then you will be charged late fees because they didn't sent you a bill. Then you will pay your bill only to receive a higher bill the following month. Because they are "combining" their services. Also, you get 3 months free movie channels but if you wait 3 months to cancel them you will be charged for one month and have to wait for a credit. Or you cancel them at 2.5 months therefore not getting the full 3 months free. Good luck people.

I am paying DirecTV $60/mo for the standard package, but there are only a few channels I like to watch. I resent paying so many annoying commercials. I either leave the room or shut the TV off for 10 minutes, and then turn the TV back on to resume watching the show I was interested in. An hour-long television show averages about 30-40 minutes of commercials. THEN... There are numerous reruns of shows. I didn't want HBO, Show Time, etc., so I got rid of those quickly because I find a better selection of movies on Amazon Prime for $100/yr. Customer service told me there is DirecTV Now for $35/mo, but I read on the internet reviews that there are even more commercials on this package. I am about to get out my old VHS movies or check out some DVDs from the library and dump cable TV.

Now that DIRECTV and AT&T have merged they should have better internet connection. This is not the case. Furthermore AT&T has not upgraded our lines since the 1970s. This creates another problem because without upgraded lines we are not able to bundle phone internet and TV. This is ridiculous.

Had problems with system but they wanted to charge me 100 dollars, to fix their problem. No longer a customer and would not recommend. Prefer cable and their service.

Directv is a ripoff, you pay a bunch of money and don't even get any premium channels. I just cancelled their service and switched to Sling TV. I will never pay for cable or satellite television ever again.

It's way too expensive for what you get. Seems like they lock you in and after your end no more specials. I still have them because I am outvoted in my household.

The first few months were a challenge with installers no showing up and not on time. After that we had a problem with NOT wanting the paid channels or prime channels. Thanks to a great employee at the AT&T office she found all the problems and fixed all the problems. Thank you to Nicky. All in all the DirecTV has been a better choice for use. We can watch so many more and better channels. With Cox it was only 4 channels we could watch in English the rest were Spanish. Great if you're Spanish. Pricing as well was higher with Cox.

Great quality (picture & equipment). Best in the industry in my opinion. However, remote access (DirecTV Anywhere) is uncharacteristically lacking when compared to competitors (Dish Hopper). Also, certain "basic" channels (Pac-12 Network) are not offered - a distinct disadvantage as it is available by virtually all other providers. Consistent pricing is always a challenge with all the providers I have used (DirecTV & Dish). Each month the charges seem to be different with no explanation as to why. I always have to call for an explanation and/or "correction", which has become tiresome and frustrating. As soon as there is a legitimate a la carte provider I will switch so I don't have to continually overpay for services I do not want or need.

Cost too much, no choice of channels, useless channels and language barriers that I will never watch because I don't speak Spanish or Chinese. Premium channels have little or no real value. Most programs are available on regular channels.

The DIRECTV service always drops in and out during bad weather. It's a joke. How can such an unreliable system even be offered!

Rate increases were high. Technical support was good on most occasions. They offered lower rates after I discontinued the service. I am happy with the cable service I changed to.

We have a lot of signal problems. Shows come through pixelated or only part of a show will record. I am sure there are a lot more interesting shows out there, we just don't know where to look.

DIrecTV's too expensive and unreliable during rain or snow. I had been a customer for over 12 years and they would not cut me any break. Goodbye DirecTV. And now I am deluged with mail and email, begging for me to come back.

We are very happy with DirecTV! We would like to tell everyone about our wonderful experience! We have found them very helpful and prompt when we have had any issue.

This is the worst customer service ever and their price is robbery. I wish I could have stayed with ATT U-verse. It was expensive but good. No bundle or move or transfer special was offered.

Bills are most times incorrect and we have to call to get the billing corrected. AT&T owns Directv and there is no excuse for incompetence or is this being done on purpose to RIP OFF customers? We have never had such billing problems in the past with other providers. Also so many channels are not included even with a premium subscription. Cost is extremely high and would expect to have the Olympic Channel so we can watch Olympic Sporting events but that is not included in our premium package either.

The only thing that is bad is the cost...it's unreasonable. I don't have the movie channels nor sports etc and yet my cost is over $126 per month. If I make any changes, it automatically extends my contract 2 years...that's UnAmerican.

I've been with DirecTV for 20 years. Very satisfied. Great channels and programs. Why change when I am happy with DirecTV. No other company can compare.

Website minimally helpful when you have an issue, because of problems a year ago. Still cannot pay online. When call customer service about an issue they often can’t figure it out.