DIRECTV Reviews

Today I called to ask why I have had Cinemax for the last two weekends, I was told that all of DirecTV's subscribers get it for free every weekend. I told them to remove it because I have a moral objection to ** and I do not want it broadcast in my home. They said I have no choice. Why can't they do anything right?

We have been with DirecTV for several years now. In the beginning, it was an excellent service - with only a few minor complaints - and we were happy to have it. The pricing of the first year through Costco was really nice. HOWEVER, for the past 6 or 8 months, the service has gone down the tubes - horribly. The shows and movies constantly freeze. It is ALWAYS very irritation, but it is EXTRA irritating when I pay extra for a movie rental and miss chunks of dialogue because of the freezing! This freezing is incessant and happens every single time I watch TV, and honestly, I watch very little TV. Service tells us it's a software glitch and they are working on it, but seriously, it is easily going on a year of this "glitch," and I am ready to change services! I DO NOT RECOMMEND DirecTV!

After being a customer for 10 years we decided to bundle our services with AT&T phone and internet. We did so over the phone but when AT&T failed to provide the phone and internet we had to cancel. DirecTV then charges us cancellation fee even though it was AT&T that failed in their commitment. The phone supervisor refuses to cancel the charge and referred me to https://billing.directtv.com/ which Firefox says: Firefox detected a potential security threat and did not continue to billing.directtv.com. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details. Don't give them your business.

Can’t believe it. I’m paying $150 per month for this crap! Normally I tolerate it but this week DTV has overdone itself. I have Golf Channel on my package; I want to watch Masters...all I get are talking idiots telling me about what I’m not seeing “live”... BUT...if I .pay more $$$$$ and they’ll hook me up to channel? 704? To watch it. OR worse yet wait until evening and watch the recorded version AFTER you’ve already heard about results on radio & afternoon news/sportscast. Really hating DTV. Like flushing $$$ down toilet and what the heck. How many infomercial channels can they actually throw at us. No one in their right mind watches that crap. If they do, charge them $$!) to watch it like **!!! We should get major sport events in all packages!!! Hate ATT & DTV.

We’ve been a customer for years. The prices goes up but, we’ve been able to contact them to get the price adjusted without losing services we wanted to keep. Today, I bought a new tv for my husband and he wanted to add 4K to our plan. I called and they told me we need to update our box and it would cost 399.00. So...I told them no thank you because that’s outrageous! We’ve had these boxes for three years. Anyway, I hung up disappointed. About half an hour later a manager called me. She said the representative I spoke to brought the situation to her attention and, after reviewing our account, they would like to offer us the upgraded equipment at no charge. We scheduled the installation date. I was honestly so surprised. Directv isn’t known for great service and we have had our ups and downs with them but, this went over and above. It was refreshing and so appreciated.

They have a policy that if you cancel and your billing cycle hasn’t ended they will charge you for the entire billing cycle even if you don’t use their service. This is unfair and overcharge to customers as if the early termination fees isn’t enough. They agreed to cancel my service effectively immediately when I complained but reminded me this was their policy.

DirecTV provides cable service at an initial lower cost, then after 1 year, increase the cost by almost 3x the price. I started out with $85/month and cancelled it when it was $220/mo. Way too much money for equipment that needs to be reset (remotes and boxes) on a weekly basis as well as service that goes out when it gets overly cloudy or snows. Had to rely on antenna TV to watch the Super Bowl one year.

Very unfortunate experience. Three months ago CenturyLink discontinued Prism TV and forced users to change to Direct TV. That was a big mistake. The primary unit works fine, but the wireless units are complete junk. Neither work and continuously flash to white screen then says "connecting". One of the two wireless units completely stopped working and when we called customer support they said it was likely a defective unit despite a manufacture date of 7/7/2018 and an install date of 12/30/18 and a call date of 4/10/19. They said they would be happy to replace the unit if we paid a $99 service fee plus the cost of the unit, or purchased the $8.99 per month service plan for items that are literally never touched by hand. Very poor quality hardware and even worse customer service. I will also be leaving a BBB review so hopefully they will contact me and make it right.

I was supposed to be on a promotional fee but instead they charged me WAY over that promotion!!! They will not refund the money. They did not tell me when the promotion ended. I have cancelled service. I have used AT&T in the past and because DirecTV is associated with them I should have known that I would be ** you over! I have called a lawyer and am starting an investigation.

I called at the beginning of March and talked to a CSR. I was told the service would be cancelled on March 17th. I returned the equipment shortly thereafter. I got a bill in April for April services. I called again and talked to a CSR who said the cancellation was not in the system. I followed their process yet they wanted me to pay for April. I followed their process yet someone at AT&T did not. Yet, they want me to pay for their lack of process adherence. I would suggest that if you cancel the service you get an order number for the cancellation while on the phone. I did not receive a number at either CSR calls. They did offer me a 25 credit off my bill. Whopee. I would still be paying for services I did not receive.

Installation Charges for the Advanced Receiver are "free" but are billed to your account. The charges are then refunded within "3 bill periods". Why is my money being BORROWED for three months? I asked this question to a customer rep who said "that is how the system processes the charges". They have a payment for three months that I don't owe. I should be able to charge a late fee or interest on this money! This has got to be illegal.

I was a DirecTV customer for 23 years. Whenever I had a problem, it was resolved quickly and I was left feeling satisfied. By problems, I mean lightning strikes, equipment failure or just needing to get my monthly bill cost down. So I call one day to get the bill down, first time since they are AT&T, the girl on the phone sounds irritated. Sends me a list of their pricing and doesn't offer any money off the bill. I would have to change packages and get less channels. Well well well, that was different. So I just keep paying an absorbent amount of money every month.

We had service less than two weeks and it stopped working. We called support and they said they would have to send a technician out and there would be a $99 charge unless we signed up for protection plan. We said to sign us up for protection plan and they sent a technician out. Service started working before technician arrived. He checked everything out and said he couldn't find anything wrong. We were billed $99 and not enrolled in protection plan. I called, was told it would be corrected (after insisting they review the call we had with service). It was not correct. This went on 4 months of billing and calls. Meanwhile, we continued to have to sporadic outages. We didn't want to have service out again until they corrected our billing.

On the old DirecTV website I could extend my payment arrangement date out at least a week, now I can only do it 1 day?!? There was no communication sent out that this was going to change, now I am unprepared for this change. I even chatted in and the supervisor with his "tools" could only do the 1 day that I could do online, some "tools" the supervisor has. I will be looking for service elsewhere, after being a loyal and good customer for over 15 years, this is how I am treated. Before AT&T came along my DirecTV experience was good and I was always treated fairly and had good experiences interacting with a customer service rep, now it is nothing but, "oh I can't help with that" or "that's all I or my supervisor can do". Their customer service is horrible. If you are looking for good TV service and support then look elsewhere.

I don't watch DirecTV anymore -- I have gone to streaming and buying the channels I want directly or through Amazon Prime. So I decided to cancel DirecTV when I realized how much I was spending on it. My March billing cycle was March 10 to April 10, I called on March 16 and cancelled. I was told that DirecTV does not prorate and that my cancelleation wouldn't take effect until the end of the billing cycle (April 10). Ok, not a big problem. April 2nd, DirecTV took money from my bank account for April-May (had auto pay setup and did not think to stop before cancelling). So I called, and the lame-ass excuse is that because the paperwork for the Billing Cycle for April-May had already been started BEFORE I cancelled, they "had" to charge me for the month of April, but that I would not have service!

DirecTV on demand will actually attempt to charge me for movies that are playing on pay channels that I have such as HBO, Starz, etc. A movie that should be provided as apart of premium service will try to charge a rental fee for a movie that should be free based upon my service subscription. On top of the fact that they overdose general TV shows (nonpremium) with commercials as well as edit network shows from their original aired version to add more commercials. Not to mention the at&t rep literally asked me to commit fraud against their own company for a better "discount." Is it standard policy for most major corporations to ask new customers to defraud the company!?!

Where should I start. Well from the get go DirecTV sales rep. scam everyone when they approach you and say, "We can cut your bill in half." That's not true at all. They say you can save money by bundling AT&T internet and phone also full of it. These people don't know what they are doing. I was with Dish Network and switched to DirecTV thinking I was going to be better but I was wrong. Please to anyone reading this review - DO NOT get DirecTV services. You will regret it. This is my second time having this provider and every time it's worst.

I've been a DirecTV customer for 9 years. I have nothing but wonderful experience with their customer care... until a few weeks ago. I was transferred from department to department, having to explain 3 different issues each time... and trying the same troubleshooting steps each time. Their final solution was to send someone out. After discussing schedule and such, they tried to slide in the fact that there would be a service fee. After almost 2 hours on the phone, I was DONE! Normally, if they had been up front, no problem with the service fee, but that was shady. I'll give their call center (as it's no longer about customer care) one more shot. If it goes the way I'm anticipating, Dish Network can have my business.

I cancelled DirecTV two months ago as I got tired of paying so much money monthly for basic service. DirecTV sent a box with a shipping label. I returned my equipment exactly as instructed. I have been charged two months still of service after cancelling! When I called, they didn't even have a record of the equipment being returned! After getting angry and asking to speak with a manager, I finally got someone who could speak intelligibly and she was able to assure me I would be refunded those two months. I still do not understand how they don't have a record of the return when it was their label provided for the return. In my opinion, what happened to me is probably not unusual and they are able to keep making money from busy people until they realize they are still being charged. I'm now using YouTube TV for 2 1/2 times less the price.

DirecTV is taking advantage of my elderly parents. They are on the phone with DirecTV right now and DirecTV is trying to make my elderly parents pay $200 for another month of service after they already ended their contract and cancelled. There should be laws in place where companies can't take advantage of the elderly. Shameful company. Will never use or recommend DirecTV again.

Would give them zero stars if it were possible! Conned after a visit to Walmart from a sales rep to stated several times that he would be our personal rep stopped answering our calls. That was the obvious giveaway! Called Direct and found out the only way to get some of the channels hubby was missing in his most watched was to, you guessed it, upgrade to the next level. Yes she was nice enough to credit the account for that BUT.... you knew that was coming, I NOW have an ugly dish attached to the side of my house that the sales rep SWORE could be mounted on a pole but of course the installation tech didn't have the equipment to do that, service was still glitchy, so we decided to go back to Spectrum so called to cancel.

I had DirecTV connected in August 2018. My order which was supposed to include NFL Sunday did not and I held on the phone for over 3 hours and was disconnected multiple times. The supervisor told me she was comping the NFL Sunday and sent an email stating it was free. Then I was being charged for the service and told she was not authorized to give free products. I had a credit added to my account which was fine.

DirecTV connected service to my house in August of 2016. I had internet and tv service for 7 TVs. In mid 2017 I noticed that I was being charged for 11 tv at $7 a box. I called and they informed me they would correct the number of boxes back to 7 and credit my account. Nothing happened. Several months went by and I was still being charged for 11 boxes.

Service was so-so as far as cable providers are concerned. Since ATT merged it has gotten so bad it has me ready to go back to Comcast and I very much disliked Comcast. Literally the worst customer service experiences of any company I have dealt with in any aspect of business.

I will not sign up for DirecTV/AT&T again. I had been a customer of Directv for over 10 years and had watched my bill balloon uncontrollably. Called to determine if my billed could be decrease without cutting my services and customer service offered $5 off of a $191 monthly bill (Silver Service Package + Free HBO). Then found out they're losing 25 channels. I decided the pricing was more than I wanted to pay so I signed up with a competitor ($79.99) offering more services and channels. DirecTV/AT&T has a “no immediate cancellation policy” so you must continue through your billing cycle. You are billed 1 month in advance but cannot received a refund if cancel before the end of the billing cycle. Way to AT&T; I am canceling my phone and internet services.

I've had DirecTV now for over 3 years and every month when I get my paper statement I get charged for things that I never agreed when I initially signed up for DirecTV. I also get an automatic charge on my bank statement for $40 every month which I cannot get anyone from DirecTV to tell my why this charge is happening (really)!!! When you call the DirecTV phone line, they put you on hold for about an hour hoping you just hang up... That way they can avoid making excuses as to why they are ripping people off!!! I've also gone to my local AT&T office for help, and they stated DirecTV should not be billing me for the items or sure charges they have been charging me... Hello. Fix it!!!!

In June of 2018, I moved to a new location and tried to have my DirecTV services installed at my new location. The technician was unable to find a clear line of sight and I was told that he was going to notate my account and put in a cancellation order due to this issue and I would NOT be charged early termination fees. I contacted DirecTV the following day to make sure my account was cancelled and that due to the issue I was not being charged early termination fees. I was told that it was cancelled and no early termination fees would be charged. A month later, I received a bill from DirecTV for the current billing cycle of which I DID NOT have services. I contacted DirecTV and all the charges were reversed, my account once again cancelled, and a refund was issued for overpayments made on my account while I had services. Fast forwards to today. I received a notice from a collection agency saying I owed DirecTV money.

I had been a customer of Directv for years and had watched my bill continually inflate, I called to see if it could be reduced and they said no. I watched as my bill went higher and called again asking for my contract end so I could cancel, they refused to give the date. After I stated over and over I wanted the end date and wanted to cancel when that day came suddenly they could give a discount. I stayed with them thinking maybe I was finally heard, but alas it was not to be. In less than 3 months my bill started going up again, at which point I called and canceled my service which I could only do at the end of the current month's billing cycle. I just recently received my last bill with Directv and lo and behold what did I see? Another 50% increase on it. After dealing with this kind of nonsense from Directv/AT&T I will never repeat never deal with them again.

I can’t be more upset with them. I have had them for a week and a cable box goes bad and they want me to pay $100 for a tech to come out. Dropping them tomorrow. No point in wasting money. They are a joke.

We have been with what is now DirecTV since 1996. When we started service and programming was good. Programming has went downhill. Service is near non existent and new equipment has all kinds of problems. Our new equipment hangs up, shuts down and just decides not to work at times.

DirecTV is a scammer. Make sure you read the fine print whenever you get an offer. And when you complain, customer service is not there to help you. They are a rip off company. I can't wait until May when my two year sentence is over. I will never commit to have this abusive service.

I have called once a week for a year to fix numerous problems. I signed up originally because HBO was supposed to be included with AT&T. Surprise! It was only for 3 months. I have to call in every 3 months to ask for another 3 month promotion on HBO being included with AT&T. I called in and they said, "We'll give it to you for a year." That didn't happen. Then, I was told my a rep in the store that it would be cheaper for me to switch to a business account. Switching to a business account took 7 months. 7 MONTHS! Surprise again. A business account cost me double and DirecTV wasn't included, which they said it would be. So, I switched back to a personal account.

Long story short, when I initially received contacted direct they gave me the run around for a month trying to get services. I decided to just give them a grand down so I can get my cable on in my new home. They wouldn’t even take that. Finally I was able to get services and the lady told me that my deposit would be waived. So this is my third month and my bill is 298$. To remind you my first bill was 169 and my second was 163 my third that I was paying today is 79$ that’s what it’s supposed to be every month.

I will not sign up for DirecTV again. I decided the pricing was more than I wanted to pay so signed up with a competitor. Apparently you can’t perform an immediate cancellation with DirecTV anymore. There are no prorates and you must continue through your billing cycle. That’s crap. I asked when that notice was provided this year. After the call I looked through my emails and I did not receive a notice specifically to my point. I guess when you receive any email you need to make sure you read through the agreement because changes beyond the scope of the email are included in there. I do not plan to ever reconnect with DirecTV again. The new policy is a way of not allowing you to go with a competitor’s pricing if the deal is within the timeframe of your billing window.

On March 18, 2019 I accidentally sent my mortgage of 2 months payment to DirecTV in the amount of 4,383.24. I phoned them to inform them of what happened to get a refund. It was posted on March 19, 2019 to their account. DirecTV stated that it will take 5-10 business days for my refund due to it being a large amount. They told me to call back on March 26, 2019 and the money should be in my account. Then another representative inform me that it wouldn't and to call back on April 1, 2019 and it should be in my account.

DirecTV used to be a great company. Since AT&T took over they basically increase bills and add charges without permission. I got my bill in today and noticed that it increased by $1. Looking at the bill they are charging me $4.99 for the "Movies Extra Pack" and then giving me a $3.99 discount that expires part way through the month.

I have been a DirecTV subscriber for years. We live in a remote area of Oregon and when I signed up, there were limited choices. Two weeks ago, my satellite goes down and after spending 30 minutes on the phone with tech support, we agree that the receiver needs replacing. The young lady who I work with promises to send me one. After 1 week, I call DirecTV and ask where is my satellite receiver? I am told that the receiver was delivered to my residence that day and to look for it which I do. After some discussion with the young man in the customer support group, I ask for the tracking number and he tells me that there isn’t one because it was never issued?? I ask him how can that be. At this point I realize I am being lied to and, after being asked by him if he has provided me with excellent customer service, I hang-up.

Customer service is horrible. I have spent hours upon hours the past 6 months being transferred to person upon person unable to resolve billing issues. After 45 minutes for the last call the DirecTV associate asked if I didn't believe him - I said, "It's not a matter of believing but what I see online on my bill is completely different than what you are telling me." Without going into a long story, the last representative disconnected me. When I call they constantly tell me they can't help and will transfer me to the next person. They tell me they will stay on the line to make sure I am connected but they absolutely do not. This company is completely unorganized and incompetent. The cable service is NOT WORTH the aggravation you will go through with their customer service and billing department. STAY AWAY from DIRECTV. If I could give less than 1 star I would.

Where to begin (1 star is extremely generous)... I have had DirecTV for 11 years plus! Ever since AT&T bought them out, digital service and especially customer service has been a true nightmare! I get NFL, NHL, and MLB packages from DirecTV. A few months ago, I decided to pay for my NFL and NHL packages in full at the beginning of each season. Total nightmare! I kept getting overbilled for NFL and NHL packages (after they were paid in full). We are talking at least 10 plus hours on the phone trying to correct this situation, to the tune of hundreds of extra dollars on my credit card--free money for DirecTV for at least 30 days over multiple months! Once they assign the monthly payment to your credit card, it sticks until the next month's payment is suppose to be (but not ever) corrected.

Been with DirecTV for 20 years, only because we live in an area that cable is not avail. Not once in that time when we reached out to get service, either billing or technical, were they helpful. Most often we would be placed on hold for a lengthy time only to have the next person transfer us yet again. We finally gave up and canceled our service. This took 3 phone calls. Call one the person simply could not help and I would have to call back another time. Call 2 lasted 45 minutes, most of it on hold and transferred 4 times. No one knew how to cancel our service! What?!

I got Directv installed February 21, 2019 and it has been a roller coaster since then. I have had problems with On Demand and the rewind feature and after numerous calls and 4 technicians dispatched to my house, they tell me that On Demand and the rewind feature are free services and doesn't deem a cancellation without paying. I have received credits for this not working and have never been told it may or may not work. How can you offer a service if you can't use the full capabilities of a service they advertise.

I had to pay for way too many channels I did not want to get the few that interested me. When I cancelled they wanted a fee for that! No one in customer service was willing or able to help. Poor customer relations and poor service.

We had DirecTV installed the middle of last year. We called to have them come out and fix our tv service. We waited all day long, nobody showed up or called. After 3 days of calling we gave up on DirecTV completely. This month's bill went up $75 because we hadn't been able to call to get a new plan. We called today - they wouldn't give us a cheaper plan, wouldn't even upgrade or do anything with our account. We called and got Dish Network set up for tomorrow. Will NEVER, EVER use DirecTV or AT&T again! Worst company ever!!! AND we will not pay any penalty fees either.

Red Ventures Holdco, LP (Fort Mill, South Carolina) is the primary sales and marketing agent for DirecTV in the world. They refer to themselves as DirectStarTV to deflect the fact that they are not part of DirecTV (parent company AT&T). When you purchase services for DirecTV, you are almost always dealing with Red Ventures. AT&T pays DirectStarTV (Red Ventures Holdco, LP) for your contract. This type of relationship is not uncommon, out of the ordinary, nor difficult to understand within the industry. It places each of the companies at arm's length distance from one and another. By doing so, each company circumvents (or believes they do) potential legal and financial liabilities that may arise from their highly questionable and fraudulent marketing practices.

I have been lied to so many times by customer service I cannot even remember. Started service as advertised $35 a month guaranteed for 2 years. Very first bill $85 every bill after that went to as much as $130. No customer service in USA always India, Korea and Philippines. Never ever go paperless. They change bill month to month (example 2/25/2019 bill paid in full $47.65) received 3/25/2019 bill $92.00 showing prior bill was not paid in full and balance carry over of $36.60? IT IS SAD WHEN GOVT. IS IN ATT POCKETS and not over seeing this huge monster corp.

I wanted to keep my U-verse and was talked into switching to DirecTv because it is supposedly so much better. The technician that installed my satellite dish did not want to go on our flat roof to install it and put it on our deck instead. Now for the past two months we always have three or four channels that won’t come in, whether the weather is bad or not. I called customer service and they told me they would charge me to fix their equipment that doesn’t work, that I didn’t want and that the installer put in the wrong location. Looking forward to my contract ending so I can cancel their service.

We had a great experience when we had DirecTV UNTIL we decided to disconnect. (Due to cost) It’s been an absolute disaster since then. I’ve talked or chatted with no less than 8 people since Feb and wasted over 3 hours of my life. The sad part is that every person I connected with seemed to take great pleasure in giving me the runaround. Talked with them on 3 separate occasions and last person couldn’t find any notes on previous calls although previous people saw previous calls. I do not owe them $15.73 because they didn’t disconnect my service when they said they would. But likely will have to pay just to get them to leave me alone. I will never use their services again if I have to go TV-less. I’ll soon be disconnecting from their parent company’s cell service too. (AT&T) Thank you for showing me what truly poor customer service looks like.

Wow. Not even 1.5 stars satisfaction for these guys. Terrible. Took me 40 minutes just now to cancel my service. And I was trying to re-up. How does that happen? Because I got asked the same question, by multiple people and decided my time was more valuable than the same old stuff. Ten plus years. ATT has made it worse. Good job all. I can get everything they do cheaper anyway. They finally drove me over the edge to make it happen. Very discouraged that I had to tell the gentleman that I was dealing with at least 50 times I wanted to cancel. Terrible customer service. The worst I have ever dealt with since DirecTV was teamed up with CenturyLink. Too bad. The sad thing is I love DirecTV services. Just quit playing the games. I should not have to call four times a year to maintain my service costs. I called to re-up my services! And then cancelled! Going the wrong way DirecTV. Good luck with bankruptcy.

Ever Since AT&T bought them it's gotten worse. They lied on multiple occasions. Lied just to get us to sign up. Got the NFL package but couldn't watch if the game was on channel 5 because they don't have channel 5 now. Then found out they're losing 23 more channels. Our bill doubled at the 1 year mark we were told it would go up but it was way more than we were told. On Demand is AWFUL. You literally can't watch anything on there. Out of a whole season only a few episodes would be available to stream on demand. Or you would have to pay per episode. Dealing with their agents is a nightmare. We talked to three people for them charging us when we weren't suppose to be. All of them said we'd get money back. After three different times we never it back. There's more but you get the idea. Overall I would never recommend. My grandma has them and absolutely hates them as well.

Today, two young gentlemen from Surprise, AZ contracted with DirecTV came to my house and basically talked me into switching over to Direct. In their presentation, and with some questions I specifically asked them, I was told TV would be $35, internet $40, and phone $30.00, making my bill substantially lower than what I was paying DISH ($45 lower); there was no contract; I could bundle my TV, phone and internet; the technician would remove and take the dish, as well as return the equipment to DISH and cancel DISH. There was a call to DirecTV while they were present confirming my choice to hook up DirecTV and to confirm my credit card for the $25.00 charge.

Was told when we installed DirecTV in an RV park in Florida that we could move the service 1 time for free. Was told a second time when we scheduled the move that there would be NO FEES. Lies. Lies. Lies... And worthless customer service. Have spent hours... Hours on the phone trying to get the fees removed from my bill... Transferred several times to a supervisor... Worthless. DO NOT SIGN UP FOR DIRECTV. USE ANYTHING ELSE BUT DIRECTV. Most customer service reps do not even speak English. And they continually ask you to hold "while we check your account". I would give them a negative million stars if the system would allow it. I ended up paying the fee just to keep from stressing over this. If you're thinking about DirecTV... DON'T. Run. Run. Run. Buy a DVD!!

Joined DirecTV to watch NFL football. Football was good. Needed to transfer account as I was moving apartments. Was told that a fee would be waived for moving accounts from one location to another. Of course it wasn’t waived, unbeknownst to me. Spent 12 hours on the phone with 7 different representatives over the course of 4 months. Spoke to two “supervisors” who guaranteed the fee was removed and to not worry. 4 months later still receiving emails/ bills to pay the fee. Finally pay the fee because it’s unhealthy to keep maintaining this much anger and resentment towards a company who are all liars and scumbags. Never sign up for DirecTV. I’ve been told their employees only work for direct tv because they’ve been fired from all other jobs. Must be the case because they don’t appear to have functional brains. Would give DirecTV a Negative Quadrillion stars if I could. Run. Run far away. Don’t look back or you might turn to stone.

I was having issues with my older DVR. I called about upgrading it since I noticed in an email they were offering upgraded DVRs. I was assured by the rep that my bill would remain the same multiple times. Also received an email stating my bill would remain the same. Now my 1st bill comes & it went up $15. I called questioning it & was told this DVR is an additional $15 per month. &, "Oh well sorry." LIES. DON'T BELIEVE ANYTHING THEY TELL YOU! I have had DirecTV for years but since AT&T took over it is TERRIBLE. Hard to communicate with Overseas call center not in US like before ATT took over. Dish Network here I come.

I contacted them inquiring about an invoice I received higher than my previous ones. They said I had added a new service but I hadn’t requested any new service or equipment, they transferred me to 4 different people. None of them could figure out anything. After one hour and 29 minutes on the phone I gave up on them and had the service canceled. Of course they charged me a penalty for canceling a service I don’t use or requested. This is a terrible company.

DirecTV charged us for the NFL package last year and only paid us back for half of it because we might have watched it. WE DIDN'T KNOW WE HAD IT because we didn't order it. So no, we didn't watch it. Not happy. They did the same thing this year AGAIN and would not pay us back at all. We have switched to another service. Will never go back.

I called DirectTV to MOVE my service to another location that I'm moving to. When they pulled up the address, I was told that NO SERVICE is located in my new area. I asked if I would be charge an early cancellation fee and they said no because I was NOT under a contract since I had been with them for more than 2 years AND there was no service in my new area. LIES!!! They charged me $100 for the early termination fee.

Worst experience of life, received a letter in Sept 2018 from DirecTV to upgrade the SD equipment. After that call so many time the dealer provider in the letter but no one response or reply after 4 or 5 attempts and then call DirecTV ten times but no one is helpful. Everyone on phone said the same thing - escalate them your case as high priority and then someone contacted you in 48 hours, but no one contacted from DirecTV in that time frame and it's happens 8 times. One of the worst service never ever recommend to anyone, now I am thinking to file a lawsuit against the DirecTV for losing my business.

I purchased DirecTV Service on February 2nd 2019. My service was installed on February 6th 2019. I had three TVs with installed service. One was the main box and two wireless genies. After a few days all of the TVs were glitching every other moment. I contacted customer service and they schedule a tech to come out to resolve the issue. Well the earliest they had was 7 days. So I confirmed the appointment and received a text message as well. I schedule the far out appointment. So for 7 days we could not watch anything.

After having my service for years with a bundle package, it expired and my bill doubled. Once I notice this I contacted the customer service and ask them to offer me something to keep me around 80 dollars a month or turn the service off, neither one happened and my bill shot up to 300 or so dollars so I called them 2 more times. So I asked them to take care of this bill because they refuse to turn off my service and now deny only partial responsibility, Horrible people and I pray it’s not company wide.

I was told I could have a Pacific cable package for a flat price for 2 year. After 6 months they told me in order to keep the flat rate for the cable service I had to get internet so they change the contract. Unfortunately U-verse is not available in my area. I also have AT&T wireless service and they still charging me the extra 50. I will be leaving DirecTV. I will advise no one to get no service from them. They really need to go out of business. I will be seeing them in court soon.

Been with them for years. Accidentally ordered a PPV movie. Called to let them know immediately to cancel it. They said, "Don't worry. You won't be charged." Well sure enough they did. Called to fix it. They claimed they would credit it. They didn't but instead charged it again! My bill went from 150 to 200 to at one point almost 300 for the same service and package I was on. I called to complain. They reduced it down to a "12 month price of 57 dollars". Well that lasted all of 2 months then my bill goes back up to 148. Called. They said my new price is 119. Well my statement says 148 and my bill date is on the 25th. Well now they took out 50 dollars on the 15th and my bill isn't due until the 25th on auto pay. So how did you take 50? They didn't take 50 "my bank is living to me they said."

Had what I thought was a reception issue and was kept being asked to by a maintenance plan. After numerous calls to their horrible overseas call center, got a 2 month free trial for the maintenance plan and had outside wiring issue fixed (which they wired to start with). Tech gave me a local number to call because he has heard numerous similar complaints. Waiting for final 9 out of 24 month commitment to end to get rid of them. Sling + streaming (ROKU in my case) are the way to go.

DirecTV has the WORST customer service that I have personally ever dealt with in my life. They are all idiots and barely speak English. You never get the same person twice and you're lucky if you can get through all the automated prompts. They charged my account 199$ plus tax to move my services from one house to another even though I was an existing customer. The actual "relocate" charge was only 49.99 which was clearly spelled out on the bill, however they falsely charged my account the 199$ fee for installing a new dish which did not happen as a dish was already in place when we moved.

If you want your bill to change monthly and they beg you to do autopay to get robbed every month. Dont sign up. The worst customer service I've ever dealt with in any professional business at all whatsoever. Very poorly educated people. Bill goes up you get no email, letter in mail, text or anything. They're getting very cocky and it's catching up with them. 3 million people cancelled pay for nonstream cable TV. All these millenials don't watch cable TV anymore. They watch Netflix and Hulu, so good luck with that business strategy to your true, honest, and loyal customers through the years.

Since AT&T bought DirecTV the customer service is awful. You can't get through to talk to a real person anymore and when you do one person tells you one thing and the next person the complete opposite. The actual service is a joke for the price. Dropped channels, glitches in the system, channels freezing.

We had DirecTV for nearly 6 years. If it rained, wind blew or any other weather other than sun we lost tv. Each month our bill would come in the amount of $160 to $215 and should have been $69 monthly. It was on auto pay so paid on time. So I would call with account number and set on the phone up to 2 hours a month to get credits. When we finally got it taken care of and had 6 months the correct bill our equipment went out. So 2 weeks without tv and still paying the bill they finally send someone out. We received new equipment but they automatically upgraded us and said we had a new contract and bill doubled. I canceled 2 days later. They said I was paid in advance and keep it for 3 weeks then go to UPS and mail equipment back. 2 months later I’m still fighting that I owe $317.09 plus $200 early cancellation fee. Still getting the run around on this bill.

Now that AT&T has taken over Directv, the customer service SUCKS! I predict a cancellation of my account in the very near future... My satellite TV service will soon be going the way of my phone service -- AWAY from AT&T.

I’ve been a customer of DirecTV for almost 6 years. For the past 2 months I haven’t been able to order a movie through the text messaging service. I follow the prompts and when I get to the end of the prompts it’s says, “Sorry we're unable to validate your request at this time.” I called DirecTV and they said, “Oh we can enable your remote to order from the remote.” She then said that all I would have to do would to connect the receiver to the internet, power down the unit and restart. So I followed the instructions and lo and behold it didn’t work.

DirecTV is the worst company I have ever dealt with. My dumb ** is done with them Which I should have done a long time ago. They charged me a fee for upgrading our boxes cause they were old and they said it was a free service but they lied and are trying to charge me with what they call a 1 time fee of 99.00 bucks. What the hell. Then I have been having a bill of 95.20 for 3 months then out of the blue goes to 102.66 and I haven’t changed anything on my plan. Well they can get their crap and shove it where the sun never shines and I hope that anyone who reads this will take it serious. Don’t get fooled by the piece of crap that they are! Save your money and move on. Don’t fall for the B.S. that they give you. Firestick and digital antenna here we come, DirecTV can suck it!!!

I joined DirecTV and was told that I was in a 2-year contract and I would receive a discount for two years plus a $200 Visa prepaid card. When all actuality I was in a 2-year contract which only received one year of discounts. I never got the $200 prepaid Visa card. Once I realized my bill had doubled after a year I contacted DirecTV, explain to them what I was told when I started my service and I was put through to about five different people. The one lady stated that the individual who did my initial setup did not take any notes whatsoever. I then had another gentleman tell me this happens all the time and that people with this problem should be forwarded to him so that he can make it right before they cancel their plan. I had already cancelled my plan and went with Dish when I talk to that gentleman.

Do not use DirecTV, I canceled my account at the begging of the month and was still billed for the entire month. So I received a 10th of my service for full price. Customer service refused to help stating there is nothing they would do. The company its self is full of thieves. If I could I would have given them a 0 stars.

Watching several shows on stations including Star Wars Return of the Jedi, commercials were inserted while the movie feed continued causing viewers to miss key moments in shows including the scene where Darth Vader kills the Emperor to save his son, Luke Skywalker. Absolutely a buzz-kill and done where the advertiser's, AT&T in this instance would not be received by viewers negatively.

I have been a DirecTV client for almost 10 yrs. My satellite boxes were becoming obsolete, so I called for an upgrade. The customer service guy, said I qualify for a free upgrade and I asked if there would be extra charges and was told no. When the tech came to my house today, with new system, Genie 2 to install. The tech warned me, the system was having technical issues, but a new software fix was due next month 4/19. Well, the tech could not get the new systems to install. He called his boss, he call ISS, he called everyone. 5 hours of trying to install, things were not right.

I am not satisfied with DirecTV remotes. I pay for 5 in my house. At any given time me and my children are watching TV. When my children go to their room to watch TV one TV will not work because the remote can only handle supposedly three TVs at one time. I think that's a glitch I need to fix. If you're paying for 5 TVs you should be able to watch 5 TVs at one time.

Before AT&T took over DirecTV, I could change service between 2 states with a simple phone call. Having installed new equipment in one location, AT&T would not allow me to activate service in that location. I spent several hours with AT&T multiple representatives trying to activate, but they kept wanting undecipherable numbers which I didn't understand. So the next day I brought in my IT guy (at an hourly rate) to figure out how to activate the service at this location. He started calling (with multiple wait times) to figure out what was needed.

I have a 4K receiver. I thought it was an upgrade but soon found out that the 4K receiver did not work as well as the one I had. It kept freezing! Called many times with negative results. I had two repairmen come to the house and told me there was a software problem with the 4K receiver and there was nothing they could do! I requested that they take back the 4K and give me what I had before. The serviceman told me that if I do that I would automatically generate a new two year contract! That has to be one of the stupidest things I have ever heard! I’m downgrading just to be able to watch TV without it freezing and they want to penalize me! DirecTV has gone to hell since AT&T bought them. BEWARE of their sneaky ways!

I would rate them lower than one but cannot. I have been with them for almost 20 years, always great tv and awesome service. No problems. Until last few years. Finally have had enough and cancelled my service. Few months ago I requested new equipment that I was leasing from them for two years, it never arrived and I never got the credit I was promised. So I called to cancel the service. This after last year my monthly price doubled and they claimed my discounts ran out, had to fight and BBB to reinstate the two year pricing I was promised. Well my service still running and Dish coming to install this morning. I called and they claim that they are unable to disconnect my service until the end of the month... "No way to change the AT&T system" is what I was cited. Crooks and liars they have become. Used to be topnotch. Shame.

I was a DirecTV customer for approx 5 yrs. Recently my monthly bill kept increasing. I was charged $1.50 for a regional sports program which I did not order. Then I was charged $8.99 for a protection policy, again which I did not order. I called Customer Service to find out why I was being charged for things I did not order. I was put on hold several times while my acct was "being researched."I couldn't get an answer I finally told the man to forget about it & called Cox Communications to reinstate my cable service. My cable was installed on Sat March 2nd & DirecTV DVR was disconnected.

I have never been treated so poorly, I have been with DIRECTV since 2006 and after 13 years I have to cancel my service with them. I have been trying to upgrade my service for 2 months now after having a tech come out and telling me my boxes were old and needed to be changed out. 5 different techs have come out and none of them was able to do anything because the order has been incorrect. I had one of AT&T's reps sit in my house for over 2 hours trying to help rectify the issue. I have placed over 10 phone calls to the company. Got offered wonderful deals when trying to cancel my service then received bills with higher than my normal bill amount. After speaking with a floor supervisor "Bebe" which is the rudest person I have ever encountered I have decided my business means nothing to this company and they don't deserve my hard earned $181.00 a month. Service cancelled!

Was told by DirecTV that I was going to lose local channels on 3/17/2019 so they sent me 2 receivers by FedEx. One was dated 2010 the other 2012. I installed new receivers and called 800 #. 2 hours later on phone they could not get them to work. They told me they would sent out a technician in 2 weeks. I installed my old receivers and watched TV for 10 minutes. Service went out with error code 711. I called them back. They said very sorry there is nothing they could do. Have to wait 2 weeks for serviceman. I have DirecTV for 18 years. Waste of time talked to 7 supervisors all calling from America. I had several small problems over the years but nothing like this since AT&T took over. They thanked me very much for being a loyal customer while bending me over!

These people are liars. They claim to have mailed my final bill and I never received. Turned me over to collections and claimed if I paid collections that my balance would still remain to be paid to DirecTV. So why was it turned over to collects if I still have to pay Direct TV too. Makes not sense. I pay my bills so if they say I have balance why was there no bill received and why did customer service tell me there was not balance when I disconnected.

Have been a DirecTV customer for 13+ years, once AT&T took over the customer service, it went straight down the tubes. Not only is it near impossible to talk to a supervisor, the company is involved in shady practices with regard to their billing where they promise to apply a promotion but that it takes 2-3 billing cycles to apply the promotion (where they just hope you forget about it and drop it altogether). I finally spoke to a supervisor and was promised that they would look into it personally and get back to me within 72 hours... That was 7 days ago and no response. I just canceled my service and refuse to pay the current bill. Absolutely horrible customer service.

You be better with other provider. Worse customer rep, sales and technical assistance. I cancelled my service after the contract expired (24 months in Dec 2018). I was charged with early cancellation fee as they allegedly told me that it was because I received a new equipment in Dec 2017. I explained that I had one of the LEASED mini Genie replaced because it ceased to work. It was not connecting. DirecTV sent me a new box and I returned the broken one. After verification they agree that the fee would not be charged. BUT IT WAS. I did not receive any final bill, until recently I was able to see through my myAT&T website as it now the DIRECTV contract shows as cancelled.

I had DirecTV for a few years. The first year everything was perfect. Customer service was helpful and my monthly bill was exactly what we wanted to pay. After a year, everything changed. My bill went way up and when I tried to talk to customer service and dispute a charge, they weren't helpful AT ALL. After a few disputes, I was referred to their customer loyalty department, which I can say were very helpful and brought my bill down for a couple of more months. But like with everything else, that didn't last long. After a couple of years of back and forth to keep my bill where I wanted, I decided to call it quits.

I have been paying the DirecTV bill in my house for 7 years. In that time, it has gone up over $20. My mother, and I, called today to dispute a bogus charge. Both reps we spoke to could have cared less about us and had no interest whatsoever in solving our problem. This is why I DESPISE AT&T: They provide VERY POOR SERVICE, at the highest price imaginable. They also outsource their call center jobs, as both reps we spoke to had ridiculously thick accents and BAD ATTITUDES to match.

We have been long time satisfied DirecTV customers until AT&T took over! Recently we were advised that we'll lose our tv service on 17 Mar unless you change out your equipment (interior tv boxes and roof satellite dish). Your installer came out and said that he cannot switch out the old dish on our roof with the new one because it's located more than one step off his ladder. He said a "3rd party" would have to climb our roof to do it. His alternative was to place your new, huge, dish over our front door or put it on an ugly pole near our house (which was rules out after he saw our large trees). With few choices, we were willing to pay for a 3rd party ourselves to climb the roof. But he said he was not authorized to recommend one for liability reasons.

We have been with DirecTV for many years and we on occasion will need a DirecTV service tech to help us out. We contacted DirecTV and they sent a Service Tech out to us named Pat **. I can't begin to share with you and your CEO how pleased we are with the professionalism Pat demonstrated and how he explained and corrected the problem. We have a total of 6 receivers in our home and RV and Pat corrected the concern we had in the bedroom receiver and answered some minor questions I had about one of the other receivers. Pat has to be a valuable part of the DirecTV Service Group. Thank You Pat.

I signed up for DirecTV three months ago. I specifically requested a due date of the first of the month as I only receive one paycheck at the end of each month. My due date happened to fall on the 26th of each month. The original sales rep promised if I didn't like my due date (she wasn't able to tell me when that would be) all I would have to do was pay the first month's bill. After that I could call back and have my due date changed. That was a total lie. I assume she lied to get me to sign up at that time.

I have only written one bad review in my life online about a company or service. This is my second so I don't take this lightly. We previously had U-verse with ATT and my wife spoke with a salesperson at a local big box store and he convinced her to upgrade to DirecTV as it was a much better deal and had better channel selections. Was told that ATT now owned DirecTV and they are one company now. After spending hours on the phone over the past 5 months trying to get our bill combined. They kept telling us that the request was in but it took forever and I had to pay ATT and then pay DirecTV. The salesman told us that they had a feature where you can go back 72 hours on shows and watch again. After talking with the support they said that it wasn't working.

I have been a DirecTV customer for 22 years. Two months ago one of our receivers went on the fritz. So I call technical support, inform them of the error code we are getting. Try a couple of fixes, but nothing corrects the issue. A technician is required. So we schedule a service call for Tuesday 12-4pm. I take a half day off work. No one shows, no one calls. So at 5pm, I call back to customer service. They apologize profusely and set up another technician for later that evening. Again, a no show. So we reschedule another appointment for 9-12 on Saturday. Again a no show. Reschedule another appointment for the afternoon. Again a no show. Reschedule another appointment for Monday. Another no show. Reschedule again for Tuesday. Another no show.

Sick of Fixer Upper, Fixer-Upper, Fixer-Upper, Fixer-Upper day after day... I know there are new shows out there please find some, Windy City Rehab, the guy that does the million dollar rehab in New York, Hometown, all of these are good.

Happy with DirecTV not so much with AT&T - We have been with DirecTV for more then two years. When AT&T took over they wanted to raise our rates to double what they were because we did not purchase any additional services. They agreed to keep rate at same price for two more years. We also have an RV that we travel with DirecTV which when we travel we had changed our service area to get and receive local channels.

We have been with Directv for almost 5 years. A month ago we were unable to rent movies. Kept getting message code 781, not connected to internet. 8 phone calls in 4 weeks the issue is not resolved. Ever since AT&T took over, customer service sucks. They go through this whole ordeal for over an hour acting like they are refreshing your system, only to tell you after an hour that they are having a software issue. So they can't fix it, we can't get a service tech, and we can't watch movies. Completely useless, it's like having cable. This is not the service I signed up for. Packing up their equipment and calling Dish TV.

This company has fallen so far from what it used to be. We have had DirecTV for more than 10 years. We have always moved our service when we move and it’s always been affordable with great customer service. Ever since AT&T bought them out it’s gotten unbearable dealing with them on the phone. It’s apparent this company is out to make money and nothing else. Every year our bill jumps by like 60. And when we call to see what discounts are available it’s an hour long frustrating saga. This year we were flat out lied to and hung up on.

WARNING: Do NOT agree to automatic billing from these bandits or they will sneak in increases in your bill every month. After agreeing on a bill total with DIRECTV Management after I threatened cancellation, the billing people ignored the deal & sent me a bill that jumped $40 in one month. DIRECTV is the most disreputable, unethical company I have dealt with in my 70 years on this planet. BUYER BEWARE! I had to spend 12 hours on the phone with 18 different reps to get the issue resolved- - & then several other new billing issues arose. Since their takeover by AT&T, their billing issues have gotten worse as the software interface issues between the old DIRECTV software & their new AT&T bosses. People from different DIRECTV departments end up arguing over your proper billing amount. These guys are a JOKE!

I was always happy with my DirecTV service and billing until AT&T bought them out. Since then, they change my bill every month or two and when I ask why they say it is some "one time fee" and I won't see it again, but I always do. This month it went up again and they claim they "switched billing systems and this one is more expensive to operate so all our customers have to share the cost". Are you kidding me? I don't HAVE to share anything. You guys (AT&T) seem to forget that there are other options and I bet I sign on with one before next month. You don't have anything that I can't live without. This has been a problem with AT&T for my phone service as well. They do the same thing. They play games with their billing and see how many people don't notice, which means more money for them. Like the TV commercial says, "SHAME ON YOU AT&T!"

I just purchased the house. I called for service for DirecTV and they told me they could bundle DirecTV with Internet service. They even gave me a price for both. Come to find out they cannot see and don't know the 3rd party pricing. Besides that they even told me they were going to set up the time for installation which is totally out of their hands since they have nothing to do with the 3rd party company. The only way I found this out was by calling the 3rd party company and asking them if I was on their schedule for installation. When they told me that they never heard of me or my address that's when I found out they were liars. Don't trust them. Don't use them. Don't believe anything that they call you. They are crooks. I've been with AT&T for sale or services 2004. Now may cancel it and go to Verizon.

We signed up for Directv 4 years ago. At first, everyone from the sales agent to the satellite dish installer were very nice and very helpful. About the time AT&T took over, we kept getting a notice on our tv that we were not online and to reconnect to the internet. Several times we followed the steps and no luck. I called customer service and were told they would have to send a technician out to the house and we would have to pay $149.00! I said, "No thanks, we'll go without the ability to access the features online." Not happy, its THEIR equipment, not OURS! Why should we have to pay to have them fix it??

We switched from U-verse tv to DirecTV because of the price increase. I can see why DirecTV offers lower prices...their service with the wireless boxes are BY FAR the worst we've ever had. Less than one week in and we highly regret the decision to give them business. Wireless receivers disconnect from network every 2 minutes and they KNOW of this issue telling me they have technicians trying to "write new codes" to correct this known problem. Then why are you guys selling this crap??? Spend the extra money with any other tv service unless you like frustration! They're the absolute worst! I wish zero stars was an option as I'd love to leave -2 stars if I could!

We switched to DirecTV and CenturyLink from Comcast due to high prices. Now we're cancelling all tv to save money and going with Xfinity Comcast for internet only. We knew then but realized again how how DirecTV cut our cable when they they came out for installation! Since we would get the internet through a phone line!!!! Now we have to spend money to repair that. It should be illegal to mess with our personal property just to make it difficult to switch back per our choosing!

I am not necessarily unhappy with the channel line up or quality of picture that we receive from Directv, however dealing with their customer service or technical support is much, much more painful than childbirth. They offer a credit for a few months, then that expires and they raise your bill by a huge amount every month, you call to again find this magical "coupon" to get the bill back down to a manageable amount again and you are on the phone for no less than 2 hours. This is bar none the worst company I have ever dealt with. They are deceptive in their pricing and have no reward for loyalty. You will pay $50 the first year and $150 the rest of your life unless you are willing to spend painful hours on the phone trying to get a better deal. Buyer beware!

When my bill jumped from $79 to $132 per month a few months ago I called the customer loyalty department to find out how we could lower the bill as we are retired and on a fixed income. I discontinued a couple of boxes we were not using and was told we would now pay about $96 per month. We had always received a paper bill and have never authorized auto-pay. The next month when I received my credit card bill it had been charged $960 for DirecTV. I called and was passed around for about an hour and told I had to call another number and finally got someone who could speak clear English that told me someone had ordered a bunch of special packages and movies and programming.

I switched back to DirecTV after a few years away. Now that AT&tT has taken over it has been the worse 6 months of my life. I have spent 20 plus hours on the phone talking to people in India. All that has happened is lies added equipment to my account without my permission, and never did what they said they were going to do. I have not been able to access my bill online for 90 days and they are not sending me a paper bill, which I have requested for months, so I have no idea how much I owe. I reported to FCC and Eric ** from the office of the President called me. He is just as useless as the rest of the customer service in India. It really goes to show that it starts at the top. He responded by email a week later saying that they had done nothing wrong and it was my fault!!!

As far as I'm concerned DirecTV/AT&T has breached THEIR contract with ME by discontinuing our mobile viewing. We are away from our TV often and counted on mobile viewing for our entertainment while traveling or away from home. We have been a customer since 1999 and we are sick and tired of the constant changes in contracts, subpar equipment and horrible customer service. DirecTV used to answer their phone, be familiar with your account and be able to help you within a reasonable amount of time and if not, they would send out a technician that actually knew what they were doing and was familiar with the equipment. WE are DONE and we will NEVER recommend DirecTV and we will NEVER EVER switch to AT&T mobile...EVER!!! We will fight cancellation of our contract tooth and nail and will recommend to our friends who feel the same to do the same.

I gave the service a one star only because I could not give it a negative 10. I have the DirecTV wireless TV service and it actually works pretty good, until things go wrong. On Monday, March 4, 2019 my Wireless Video Bridge (WVB) went out. I spent hours going over useless attempts to fix the system with instructions from customer service. I tried repeatedly to tell them the WVB was not even turning on. So they set up a service call for Saturday, March 9, 2019. I said I must have a service call sooner than 5 days later and requested that they send a new WVB to me overnight via FedEx. After speaking to a "supervisor" that could barely speak or understand English, a new WVB was sent to me in "overnight" service. Two days later, the WVB arrived today, March 6, 2019. I spent about an hour hooking it up and going through multiple settings but nothing worked.

Horrible experience. I recently moved to a different city. Had the option to go to Xfinity but I decided to go back with AT&T DIRECTV. I was not told that I will be charged $199 moving fee. The service I requested was not the reservice I’ve received. I asked for two additional TVs on top of the one I have. I only received one. I had original move-in date for the 21st - when I called customer service to add the additional TVs they canceled my date for the 21st and moved it to 25 February 2019. When I called customer service to let them know I was not aware of these charges the representative had a nonchalant attitude. Worst customer service ever. If you’re reading this go to a different provider.

I’ve had DirecTV for approximately 5 years, could be 7. I don’t know where to start with the lying! I called customer service within the first week of starting service because my service has all kinds of problems, starting here after I told them the problem they said don’t worry and that they would fix the problems in that phone call! Over 350 calls later and being told in each of those calls the problems were going to be fixed and they were all the same problems each time and none were ever fixed until 2 years later!

I feel the need to express my utmost dissatisfaction with the service I received from DirecTV and I'll make this as short as possible. Now, my Genie Mini receiver started going out in my bedroom. Called "customer service" and after staying on the phone for more than an hour, he orders me a replacement receiver. Well, when the receiver finally arrives, it's the wrong receiver. He ordered me the main receiver instead of the Genie Mini.

Hello, I am so very disappointed with AT&T it is difficult to describe. I called in late February 2019 to inquire about an expiration date for my service - if any. Their first estimate was $110 early termination fee. Then the rep came back after having spoken to a supervisor. The new estimate was $220. After explaining I had purchased the "protection" plan it was determined that I was not obligated under any contract, meaning I owed them nothing. The nature of my call was my dissatisfaction with my receiver replaced a month earlier. Since I was assured I owed them nothing, I enlisted Dish Net. to install new tv service.

Let's start with commercials!! Lizards that speak British, owls that speak British, any commercials that speak British really?? What markets are commercials aiming for?? How about commercials that have been on too long Flo/Jamie Progressive how long has this been on tv? Geico lizard? Do people who like these commercials even drive?? Commercials that don't even make sense?? Indian call centers?? Josh and Tiffany do they really work there? Loud background music in all the programs?? Now there's something for the hearing impaired to figure out what's being said!! Oh yeah one more rant, anyone wearing a ball cap backwards. Yep the producers tell them to wear caps backwards. Wait there's more come on Folks speak up...later.

DirecTV should have KEPT their USA Customer Service Call Center, instead they chose the cheap route at the risk of losing loyal customers. They are using AT&T foreign call center in the Philippines OR India. Either one is pathetic and the worst communication because they cannot and comprehend ENGLISH. The language barrier makes it difficult for the USA customer to relate their needs. I wish there was a company that was USA based and had its customer’s best interest instead of focusing on padding their pockets.

It took me several calls in order to cancel my DirecTV subscription and the person on the phone indicated that they would call me later to come collect the satellite dish. I contacted them and was told that they did not remove the dishes. They have been calling me to get my final payment and the only reason I have held it off is due to the harassing phone calls to make payment THEN.

I called on Saturday, 03/02/19 for a new promotion. I was offered $38 off a month for 12 months. However, when they tried to apply the discount something was not working. I was transferred, waited on hold for the second time. - both wait times were substantial. Was told that my account was broken and that it would take two hours to fix.

As long as this may seem it is just a glimpse of what your company had me go through and deal with to solve absolutely nothing and which is the reason behind why you are losing a loyal customer of over 3 years. Your employees are terrible from customer service reps to installation guys. A peek at my experience… First Call... The first time I called Direct TV customer service was the week of January 21st. I expressed that I knew prices on my contract were supposed to go up soon and I wanted to see what options I had to keep the bill around the same price I had been paying, which was $73. I also told her that I was moving in the next week and wanted to add another box and needed everything to be set up in the new place.

Had DirecTV since 1999. Several times price increases and had to review and change programming. Was told that could be put on vacation and then turned back on, however they would then change package and upcharges again. The real killer was when we sold our house and canceled service. They said to send back the boxes which I owned not rented. I explained that and was told okay the service was turned off. Next month I get another bill. Called and was told that boxes had to be returned before account is closed. Went thru owning boxes again and told was canceled (service was turned off but still charged.) Had no use for boxes so sent back. Ended up paying with all the stress of moving it was the easiest way. It is sad that you can be a loyal customer for 20 years and be treated this way. I will go without TV before DirecTV every get another penny from me and I will encouraged anyone that I can that DirecTV is their worst choose.

Moved to a new place and had DirecTV installed. In less than 95 Days we've had a wireless receiver go out on a TV only used 5 times and pixilation and service loss the last day. When we called they pressured us to purchase the warranty. I stated I shouldn't need a warranty on rented equipment. Needless to say after over fours hours on the phone in two days they said they would send a tech. This is one company I will not use again. I may try their competitor but then again think I may not need a service anyway.

I closed my account with DirecTV after 15 yrs. OR THOUGHT I DID. They said computer generated a 3/3/2019 date. I told them it's my account. I want it shut off 3/2/2019 so I was not billed. Spent almost an hour on the phone with them to make sure. They said they did but today 3/4/2019 I got a bill for the month of March and service has not been discontinued. So I again had to sit on the phone with them for over 30 minutes and ** until they closed my account and issued a credit for what they were trying to bill me for. Ever since AT&T bought DirecTV their customer service has been very very BAD - not only long wait times but the reps not doing what they said they would, their scheduling for service has been a joke, with sometimes over a week to have a tech come out to get service working. And product quality has been horrible as far as reception and picture quality which I didn't realize how bad it was 'til I got new service and seen the difference.

I love DirecTV, I actually read the fine print no one reads, the price advertised online is a special price eg, promo price 35/mo reg price 81. So price reverts to normal after deal if you pay your bill on time and keep the other things you need to keep the deal like auto bill pay and paperless. First late payment you lose specials. If you read the terms and conditions and the fine print there is no surprises. Also if you read the bill it is very detailed.

When we were looking into choosing which provider to use for our wi-fi and television here in the N.C. mountains. We were told it was guaranteed to be able to stream and watch "on demand" programs. We need this due to our working hours vs. the programs scheduling. None of it came to me after it was installed and we were attached to a contract. Called, texted, etc... all to no avail. It's just another disappointing service provider. Goes out whenever it rains or snows or is foggy. Very very disappointed.

I interacted with ATT/DirecTV 6 times starting in mid-February. It started when I received a message on the tv which stated "Streaming recorded shows from your DVR outside of house will not be available". We found nothing on the referenced website. I trust the people at my local ATT store. Neither of the employees, including the store manager, knew nothing about this. As of about 2/19, we were assured we would have full access to our DVR when we left for vacation in a few says later.

We had a windstorm earlier this week in the NYC area that broke our service (error 771). We have called to schedule a repair, and multiple reps tell us nothing available for 3 weeks! That’s unacceptable. CS has gone steadily downhill since the ATT acquisition. DirecTV used to be great with CS; now it’s awful. What a shame.

I had been an AT&T customers for over 10 years, but after the merge with DirecTV and jobs being sent overseas the service is horrible. After leaving an address in Hyattsville Md at **, I no longer wanted to continue with DirecTV. Prior to moving to Glen Burnie Md. in December 2017 I phoned to have DirecTV disconnected, January 2018. When I phoned the company to disconnect the person I spoke with by the name of Paige offered a deal to keep me. I then shared with her that the only way I will stay is not to be in a contract of 2 years. That all I wanted was a 12 month and that was the only way I will stay. She then suggested that I get the wireless system of which I said I don't want the wireless because then I will end up being in a 2 year contract which I don't want. She then stated that she will make sure that I will not be in a contract.

I've been with DirecTV for 18 years. Called to cancel service and they refused to prorate the charges even though I called on the first day of billing cycle and they hadn't charged for the current period yet. They forced me to pay for an additional 30 days of service I don't want!! Service was so much better before AT&T took over. Stay away. This is not a customer friendly business.

This service is the worst, a joke. I can’t believe anybody is using them! I got suckered into getting DIRECTV. They said they had 4K channels. There is only one channel. And there is advertisements in the guide that are so annoying. And even scrolling through the guide is slow. Service is terrible. It is overpriced. It is the worst. I hope no one else gets stuck in a contract. I’m going to buy out the contract and take the dish, Put it in my front yard and let the neighbor's dogs use it.

I have been with DirecTv for almost 30 years. They used to be the BEST. Then one morning I awoke to find it was now AT&T & I knew things would change???? I had them for internet & when it went down the wait to have it fixed was 2 weeks. I switched to Spectrum for internet & have been very happy. They got me up & running the next day! My DirecTv receiver went out this weekend & clearly the left hand knows not what the right hand is doing! They tell me the new receiver has shipped, but in fact it still has not shipped. They don’t even come install it! For $260 a month look forward to DIY hook ups or repairs. Good Bye DirecTv. I will save 50% with Dish & they will install it next day!

I was with DirecTV for over 10 years until AT&T bought them. Up until that time everything ran seamlessly. Since AT&T took over the service is sporadic, The people who turn up to do service and the telephone agents lie through their teeth. If they ever call about giving you an upgrade or free service on a trial basis, hang up the phone and run. Believe in the old adage, if it ain't broke don't fix it. Upgrades create problems that they are unable to fix and ruin some of the good part about having DirecTV to begin with. The trial basis for upgrades in programming get billed before the trial basis is over and are next to impossible to get removed from your bill.

Called for my parents who had called three weeks ago for a move installation - tech guys shows up and says, "Oh I don’t have the equipment?" What?!? They are switching to upgrade and will be charged - how can you - the tech guy - not have the equipment - the tech says, "I’ll be back the next day" - well never showed up! Surprise! And the tech guy told them, "Hey don’t call it in tonight. I’ll be here the next night." They called after the no show and DirecTV doesn’t know who cancelled the appointment - now they are told for tomorrow wait another 4-5 hours - I said, "Oh but you’re the first to bill us for your time yet I sit on hold an hour and my parents are wasting 12 hours waiting for them to “possibly” show up!" Guess what Directv - I’m cancelling mine too for my move! But not waiting on hold for over an hour again - must be others are just as irate!! Hope others follow suit - after AT&T took over their customer service is much worse!

BEWARE OF AT&T/DIRECTV AND CHOOSE ANOTHER PROVIDER!!! I recently moved into a new construction home. As a result, lines hadn’t been run to accommodate cable/internet service for my current Xfinity/Comcast service. As a result, I reached out to AT&T regarding changing service to them. The customer service rep indicated that I could get DIRECTV and that I couldn’t receive AT&T internet, but their third party internet vendors could provide service. Due to this being the case and my need for internet, I agreed to move forward with AT&T/DIRECTV cable service and their third party internet vendor. On that call I was scheduled for cable service AND internet service to be installed within the next few days.

After being told I would receive a credit for a billing error by one representative and the next saying she saw no notes to that effect on my account. I wonder if WE the customers should be recording our calls? I was over-billed for service I didn't authorize and was told by first rep that I would receive a credit for $180. I had another billing question re: future services and called back. I asked the rep when I would see the promised credit on my credit card statement and she said she saw no indication that I was promised such a thing in the previous rep's notes.

My 2 year contract stopped on 2/16/19. I called on Monday, 2/18/19 to stop service. I spoke with a supervisor with DirecTV and he told me my account was $0 and that since I stopped service on 2/18/19 there would not be a charge. I asked him if they would charge my credit card for the next month and he said no. DirecTV has charged my credit card for 1/2 of the Month of February and March even after they assured me there would be no charge. I called again on 2/27/19 when I saw the credit card charge and spoke with a supervisor (Aaron **) and he said "Sorry too bad, the disconnect was pending and I had to pay for the next month's service". So they have "pended" my disconnect so they can get another month's money for service I don't have! I have contacted my credit card company to file a complaint against AT&T DirecTV.

I have tried to send email 5 times to notify AT&T-DirecTV that my account is closed. Every time I try the email address online it comes back because this email address is not correct. The customer service only wants you to continue service even after you tell them you have disconnected.

They signed me up for a 24 month contract when I told them I would only need service for a couple month. I paid $171.48 for the box and wiring which is what you do when you do not get a contract. Now they are billing me for another $522.00 for canceling the contract. I have talked to about 30 idiots that cannot speak English and don't know what you are saying. They still say I have a contract I have to buy out. I will never ever do business with them again! The worst service I have ever had. AT&T and DirecTV will never get my business again! Why can't someone help! Everyone tells you a different story! HATE this company!

Back in September 2018, I signed up for the DirecTV Ultimate Package. I was told it was a 2 year commitment and monthly price was locked in for the 2 years. That “locked in” price lasted for 2 months. DirecTV raised my prices in December 2018. I guess the two year commitment is binding for me but not for them. To make matters worse, this “deal” that I signed up for included HBO and Cinemax for 3 months as well as Starz and Showtime for the entire 2 years. Well, after the first three months, they correctly started charging me for the HBO/Cinemax but they also started charging me for the Starz/Showtime channels. Basically, most everything they told me at the time of the sale was a lie. Be aware when evaluating satellite/cable and internet suppliers, AT&T/DirecTV do not deal fairly and honestly.

I have been a customer since 2008. On average, I needed to call 8 months out of 12 to get the bill corrected. Their automated system is designed to confuse and collect payments. In December I switched my service since I had moved. I was quoted the same monthly fee that I had at the old address for the identical TV and Internet package. The TV install went fine but I was stood up twice even after receiving email and text confirmations. After 4 days they finally showed up to do the router. My promised bill of $110 came in January and it was over $400. I called and was told I should pay it and it would cycle through and show a credit. I didn't pay it and asked for a billing specialist to contact me which never happened even though I was given a confirmation # and promised a return call in 24 hours.

We mistakenly signed up for a DirecTV promo at our local Sam’s Club 10 months ago. Our bill was promised to be $65 a month, which was to include free HBO because we are AT&T customers. We were told it would take three billing cycles for all of our promotions to kick in. Our bill came and it was over $130 a month. We waited three cycles. Still over $130 a month. I called. They said we had given an incorrect billing address for our At&t account, so I checked it and it was our correct address, but where they were linking the account, it had our old address. So they fixed it and said it would take 3 billing cycles to correct. Three more $130 bills. I called again. They said they were still waiting for the promotions to kick in and it would be another cycle or two.

Please stay away from DirecTV, their system is keep interrupting, their customer service is the worst in industry. They make appointment to fix their problem, but technician don't show up and waste your time! I have the worse experience ever and will cancel this service as soon as I can.

I have been a DirecTV customer for years. It is expensive, especially since I subscribe to Sunday Ticket, but I don't mind paying for a good product. Sadly, once AT&T's take over became complete, the problems started, mostly with billing. A random $49 charge appeared on my bill. It was called a one-time adjustment. I tried to use the chat feature on the website, but that feature has never been able to connect me to a specialist. I called, and the automated system to get to speak to anyone is CUMBERSOME. The first time I called, I was told I ordered equipment for a self-install, no I didn't. The representative told me I was wrong, and that it says on her screen that I did. So now I'm being called a liar. She transferred me to an account specialist, but I was cut off after eleven minutes.

Updated on 03/13/2019: I’ve been with DirecTV for approximately 6 years. Since I’ve done business with them, local channels have been a part of my package. A little over 2 weeks ago, we lost local channels due to DirecTV having a dispute with the local providers. Direct did not notify me at all or other customers, our local channels just vanished with no explanation. Direct was dishonest about the issue. The local provider posted a letter explaining that they offered DirecTv an extension and they declined.

After 17 years I'm being ripped off. About three years ago when I retired I informed DirecTV that because I was on a fixed income I could not afford high TV rates. They informed me that because I had AT&T cell service that they would reduce my bill for the next three years; and they did. Two years later I started having trouble with the dish. They sent a men to move it. He wanted to put in on the roof, which I had just had replaced, and was informed that my warranty would voided if the dish was placed on the roof. The "tech" said that some limbs could be removed from the tree to fixed the problem and asked if I had a tree trimmer. He cut about five branches from the tree and asked to be paid. I paid him some money and he asked for more... I said NO!!

We have had Directv for about a year. We have had to call every single month because of billing problems. They are scam artists after more money. Do yourself a favor and don't get Directv!!! You will be sorry if you do. They even told me when I wanted to cancel that they would prefer me to wait until March. Why? So they can charge me for the month ahead? Also, I was told by one person I owed 250 early cancellation which was wrong. The woman was looking at another person's account. Told my last bill was three different amounts. Also, two different emails about what day I actually canceled so they could charge me for all of February.

The account is under my husband's name and I use to be an authorize person on the account. They added services that we didn't authorize almost doubling my bill. When I called to get it removed I was told that I am not authorize on the account and my husband has to do it. I told them my husband was in the hospital and that he can't. Basically told I am screwed until he can make the call. My advice to anyone. Run Run away, find a better cable provider. They are out there.

Hello. I have read majority of everybody's reviews about DirecTV and I am experiencing the same thing. I've been with the DirecTV for some years now and all of a sudden I'm told that one of my payments didn't register in their system and I've been paying my bill so August 23rd 2018 stating I didn't receive the payment so I still owe $56. So all this time it is February 23rd 2019 and I've been needing to pay this bill since August 26th 2018. And y'all cut my service off today stating that it was a default in your system. It didn't show that I paid and I've been with y'all and haven't missed a payment so I understand what a lot of customers are talking about.

I hate dealing with this company. After almost 2 hours on the phone, a rep always takes my number in case we’re disconnected but never calls me back. I canceled Directv because they noshowed my installation visit, but due to bundled billing I would have to call CenturyLink re: a threatening disconnection service notice because of the bundled billing, the rep transferred me to Directv who I waited for another hour, she finally comes on and I explain I changed services but they haven’t received the updated billing so in order to pay my bill, I’d like it corrected, she state "for your dissatisfaction I’ll escalate it up" then hangs up on me!!! WTH.

Well I was a DirecTV customer for over 10 years because I could watch Sunday ticket. And their price kept going up and up. I was paying way over $300 a month which crazy. So finally I called and cancelled it. My final bill was $700. And I always paid my bill on time. So I called to see if I could make $100 payments once a month to pay it off and they said sure. So for the last 3 months being calling and paying it. I get a email last night that they put it in collections. The lady told me they don’t do payment plans. So I said whatever and paid it off. Now I have to get it removed off my credit report. Will never go back to them again. Another customer lost.

I have switched to Comcast because my in-laws have it and it looks to me that they offer much better service. I called DirecTV to cancel. I verified my identity and told the phone system I wanted to cancel. After 22 minutes I spoke with a man who asked all my information again. I again stated I wanted to cancel. He then transferred me to another lady who again verified my information and told me that she was in accounting and needed to transfer me to cancellation. I told her I did not want to wait another 20 minutes for them to pick up. She assured me it would be right away. After another 10 minutes another man picked up and again asked me for all my information and the reason for my call. It took a total of 52 minutes and 10 seconds to cancel. I truly believe they do this so you will give up and just keep paying them. What a horrible company.

In Sept 2018 I moved from AZ to OH. I called and told DirecTV that I was moving but didn't yet have an address to transfer my services. The man on the phone said I could suspend my services for 6 months without penalty or charge. I agreed to that. In Nov 2018, I called them back to provide a new address but was told it would be $300+ dollars added to my contract AND additional time. WHAT?! I told the woman "no thank you" and that I would be looking for a new company for TV, internet, and home phone. I understood there would be a charge to break my contract and am ok paying that.

I had DIRECTV installed Feb 14, 2019. I supposedly had a "promotional period" to decide if I liked it or not. I called today, Feb 21, 2019, to cancel. I have NOT even had it a full week, yet am told I will have a $460.00 early termination fee!!! I told the lady I haven't even received a first bill yet, and my "Representative" won't answer his phone, or call back. I told her I'm not paying that, but she said I'll get billed anyway. I've withdrawn all but $4.00 from the account their Payment would come from. What legal action can I take to get them to take that early termination fee away?

In June 2016 I signed up for a 24 month promotional contract of $60 a month for the “choice” (now known as Xtra) package through a third-party marketer called “Xcite”. I signed up for paperless billing. After one year I noticed that my price had doubled! When I called DirectTV it was explained to me that the second years price was only good if I was an AT&T customer. I am not an AT&T customer, and it was never explained to me that the second year of the contract was only valid if I were. After a bunch of going back-and-forth, they adjusted the price back down to the original $60. But then a month went by and the following month my price was doubled again. I called again and once again they adjusted the price.

Bad service. Placed on hold for a very long time. Then was hung up on. Called back. Was transferred to someone else. Explained there was a unauthorized charge on my credit card to pay my bill that we did not order. The customer service rep was very rude and kept putting me on hold and refused to remove it and if I didn't pay for it that there would be additional fees and charges. I said if it's not removed that I would cancel service! She said, "Would you like me to transfer you to cancelation? You will have to pay early termination fees and charges." At this point I was done doing business with AT&T. So If you're smart and do not want to waste your time and money stay away from this place of business.

I called to ask a question about the legitimacy of a text I received for my combined services that includes DirecTV. The person I was talking to not only didn't want to answer my question but she was dancing around my question and trying to sell me protection plan for three years at half the price, which I didn't even know such a thing exist. Somebody in government should take on this very crooked and dishonest company. They make you almost not call them for anything, they don't have customer service personnel, only people that answer the calls are salespeople that would make money if they upgrade your service and slam something in there. VERY DISAPPOINTED. ZERO STAR.