DIRECTV Reviews

Having been a DirecTV customer on and off for the past several years, I wouldn’t say they're the worst based on my past experiences with TimeWarner, now Spectrum. However, our recent experience has been less than satisfying. We have the system with a main receiver, a modem and wireless receivers at each of our other TVs. Initially the service was great with the normal exception of weather interruptions. For the past 2 months, we have been experiencing screens freezing up, slow to respond boxes and other obvious software issues. During our initial call for technical support, we were instructed to re-set the main receiver. Unfortunately the reset didn’t solve the issue. The technician advised that if the reset didn’t work after a few days that we could call and they would send a technician out to our home.

My first appointment they never showed or called. I set up one more time cause they said they would credit my account and they never showed or called again. They tried offering me another credit. I asked to speak with a supervisor and he tried scheduling me again and giving me another credit so I said, "So you're gonna give me 2 credits?" He said, "I don’t see any other credit so I can’t give you the credit" so I said just cancel everything. I was on the phone for 2 hours talking to 3 different people and it took 45 min to cancel everything and to top it off after everything that happened they were very rude. So I would never recommend DirecTV to anyone. They are the worst TV place I have ever dealt with. DO NOT GET SERVICE THROUGH DIRECTV EVER.

I took advantage of DirecTV NOW's 1-week free trial and was satisfied enough with the allover product to enroll in a paid contract-free month of service. Nightmare time! What I selected to record to my library (cloud storage) was 90% unplayable, despite constant attempts to run them. The few recordings which did playback could not be deleted - DTN literally returned them to my library with each attempt to delete! - thus sitting on 6 precious hours of the 20 hours of allotted cloud storage. Programs I slated to record would not accept a change of mind: I could not stop the weekly recording event So, every week I saw another 3 hours of my 20 hours of cloud storage add on without any ability to actually watch those programs.

We have used DirecTV for years. Decided to do an upgrade. Well we were told that it would be a free upgrade and now they are charging us 100 dollars for each Genie that we got. Have called several times and they will not take the charges off the account. When someone says a free upgrade then it should be free. Do not get DirecTV.

This company was awful. My bill was high all the time. The movie was expensive when it was put on your bill. The equipment price every month was bad and don't get them and Century Link put together or it will be bad. That bill was even worse. Not good at all. No stars on this end for them. I went and got Netflix at least they're not over hundreds of dollars.

Since having to switch to their HD service, I have had numerous ongoing problems that 4 technicians have been unable to solve. Have replaced both boxes once. The last time they offered to charge me $100 to send out another technician and charge for any parts required to repair the service. The problems are numerous and occur 2 to 4 or more times during a 1-hour program. Picture and sound stalls. Sometimes for only a few seconds, other times for a number of minutes. Can be re-established by switching to another channel and then back again. The picture continues without sound. Usually corrects itself after a few or more seconds.

This has got to be the worst customer experience I've ever had!!! I ordered service on 10/22/2018. Since ordering I have had to call no less than 6 times for them to fix my phone #. "SIX TIMES"!!! Now I find out they put my email in wrong and am going to have to fix that. Anyway that's beside the point. Someone was to be here between nine and eleven this morning to install our services. Big shock no one showed!! I call, you cannot get a call center in the US so I have an issue understanding them and them me. They continue four more times to get info wrong. I was told, "Our techs are busy until Monday. Sorry." So I call back to cancel my service. I'm just done. #DIRECTVSUCKS

I have code 771 for a week, did the online help and diagnosis to no avail or resolve. I called the 800 number. Like many reviews got the runaround and pass over to another person or department. On 10/21 got a service appt time for 10/24 from 4p-8p and called DirecTV to get an ETA for the service tech, I was told very soon. At 7:40pm I called and again went through the transfers and supervisors only to find my appt time was on hold - the "tech" could not find my address and it was too late in the evening for any other assistance. I was give two options, one was to make another appointment for another 4 days out or was told the "local" office would call me this morning. I am not holding my breath. I live in a community only served by satellite and wish I would have gone to another company and done more research prior to DirecTV. I am an AT&T customer also.

As has been mentioned, DirecTV has major issues. Was a customer for over 20 years. They schedule tech visit updates --- text/ email confirmations & don't show up. They are told 5 times that our email address is wrong & don't fix it. They transfer you (my record is 6 times) & you have to cover all the info over and over again. The poor customer service folks can't find anything in their system - previous requests, lost info, equipment, etc. I cannot describe how really bad this company is. When we really looked (we had a bundle with CenturyLink) at our bill --- mistakes/wrong charges/increases that were in error. And, if you get a person who you can understand (very thick accents or bad phone connections or both), you have lucked out. Almost three months of calls, chat line, emails to, first upgrade, but, later to cancel. There are reasons they are, being sued (ie: Minnesota AG suit against them, etc.)

After calling DirecTV and complaining about not being able to stream NBCSN and twenty five minutes of changing cookies and cache on my devices the tech finally said the "negotiations" were in process with NBCSN and that channel would not be available for devices other than the tv. Nice of them to not provide any warning. Complaints will not do anything.

WORST COMPANY EVER... Few months before my contract expired, I called DirecTV to cancel the service, because I was not using it. I knew there was a cancellation fee, but it was less than the amount I have to pay for the remaining monthly bills. They told me that, they will voided the cancellation fee if I change from DirecTV to DirecTV NOW. If I tried their new service I wouldn't have to pay for the fee and since the new service is not under contract I can cancel it any time. I thought it was I good idea, tried the service, but still not using it, so I cancel it after two months. But after six months they send me to collection over the fee... When I called customer services they told there were no notes on my account about the change of service or the void of the fees. So in other words I'm a liar and I have to pay or pay.

This is the biggest joke in all of American "Big Business" takeovers! It is obvious that AT&T did not perform their "due diligence" in setting up their DirecTV in MANILA, P.I. These folks have NO DIRECTION. NO IDEA how to fix issues. No SUPERVISION, period!!! You call that '5000' number and you get Manila and you get a bunch of folks who haven't got a clue. You will be transferred to someone else 5-8 times and then be dropped. I have gone through this fiasco over and over for the last 2 months to no avail and all I wanted to do was to "upgrade" service to a higher tier. They continually told me that I have NOT BEEN ACTIVATED! And yet, I'm getting a Basic signal and bills. Talk about frustration... I will NEVER apply for service with this company again... EVER!

So we finally decided to get DirecTV installed in our home for us and mostly the 4 yr old and 15 yr old children in the home. I called and was told I was approved, selected our package and paid the fees. I was told it would be 6 days before a tech could come out. Day of installation arrives and 5 minutes before appointment I get a call saying the tech is sick and can't make it for another week. I reschedule send worked around schedule to be there. Guess what. They cancelled the appointment again. Scheduled it for 5 days later. Day of third appointment comes and guess what. I get a call saying they had to reschedule because they had no equipment to install in my home. I've tried calling about the fact that I've been charged for three weeks and haven't had any service. Truly disappointed in their service.

There's a special place in hell where DirectTV and AT&T should be made to have to call their own customer service line for the rest of eternity. I've made 6 phone calls in the last week and have gone in circles. My 1st call to DirectTv was to inquire about promotional discounts and was told a supervisor would call me back in 30 min. Never happened. My 2nd call was to follow-up, and was told that they could only speak to my husband whose name was on the account, even though I had previously been authorized. The 3rd call was my husband telling them to add my name on the billing. On the 4th call today, I was disconnected when being transferred to the "loyalty" dept.

I have been a loyal customer for three years with DirecTV and my plan ended two months ago. Since then I have been paying 130$ a month for their entertainment package. They offer this same package to new customers for 45$ a month. I've called several times to get a better deal and all they offer me is 5$ off. I can't believe after paying on time for 3 years they would not work with me on a better deal. Seems like all they want is for you to join then they could care less if you stick around. Dish Network offered me more channels for 59.99 for two years. I hope they treat their loyal customers better. Buyer beware.

The day of my installation of my satellite service from DirecTV my daughter was at my home... I had to work. The installation guy asked her about high speed internet. My daughter informed him, I wasn't going to give up my Dial up service and it was a waste of time asking. About a few years later I decided to try high speed internet. Called DirecTV and was told per their policy if my service/bill wasn't current, they can't provide info about an upgrade, which was a lie. I had spoken to another customer service representative who told me I would have to get my internet service through a local provide, which is Mediacom... a nightmare ever since constantly connected, but no internet, which no home phone service, also!

If I could give a no star review I would. Every month we get our bill and it keeps going up and up. They keep making excuses on to why and all of them are lies. And now our bill jump $74 dollars more because they said we agreed to change our cell phone service. We would have never signed up if we had known that. We love Verizon and have been customer for years. I could go on and on but needless to say we are cancelling our service today and I will never be a customer of DirecTV again. WORST COMPANY EVER!

DirecTV has gone directly into the toilet. Apparently there were some "upgrades" during the spring or summer and the Genie DVR is now horrible. I have whole home DVR service so that the DVR is connected to one TV, the rest of the TVs connect wirelessly for DVR service. Ever since the summer, the TV that is connected directly to the DVR can only see a small portion of what has been recorded (the TVs connected wirelessly to the DVR can still see everything). In order to get at least most of the shows back on the TV connected directly, I have to reset that box. They keep assuring me they are working on a fix but I keep running into new problems. It looks like I need to start planning to reset that box every day or two (at least until I can find a different provider - I would LOVE to switch to cable but they don't have whole home DVR).

My parents have been with DirecTV for many years now, and this is the second time I have had to contact tech support for help on their behalf for the same issues. Both times it has been like pulling teeth to get their service working. This last time I was given a date and time frame for technician to show, which was 8 days after initial phone call for help. After jumping through all the hoops of trying to fix problems remotely (which was no help at all only time consuming) and even confirming that I still needed my scheduled appointment no one showed or called.

A tech was suppose to come between 12-4 pm. I left work early just to be home for this service. 5 pm came around, nothing. We called and were told that they will get in touch with the tech, and call us back in 20 minutes. That never happened. We called again and got another story. They first tried to blame it on us saying we didn't complete a work order, but that was a lie. Then he blamed it on the job that the tech had before us. Nothing but excuse after excuse. They rescheduled it for 3 days later. A tech finally showed up, takes 1 look at our apartment and says "I can't install anything, there's a tree in the way and you won't get a good signal". At that point, I was done with them.

I started service on October 1st 2018 and they knew there was an issue with On Demand not working. It had not been working for a few weeks. It is now three weeks later and it still isn’t working. After 14 calls and 3 tech visits they finally fessed up to it being broken. I asked when it would be fixed and they said between 2 weeks and a month. So they have thousands of people working there and it takes over a month to fix a MAJOR problem with their service? Seriously? They sold me a broken service. Like buying a car and then realizing they knew it was missing the gas tank and they hooked up a one gallon can to get you going. Yes you can drive but you are severely limited. If I could give ZERO stars I would.

I had a repair scheduled ON 10/16/18 between 12 and 4 pm. I received a call from AT&T at 2 pm saying that not to worry, my appointment is still good and someone will come by 4 pm. At 3-45 pm I spoke to customer service, and I was told that my appointment was for 10/22/18 between 8 AM and 12 pm. Apparently they changed my appointment without calling me and confirming that I would be available at that time period. AT&T has the worst customer service one can imagine, yet they advertise that they have the best customer service. What a piece of crock. I have already transferred my wireless service to Verizon. Next is the internet and TV service to XFINITY when my contract expires.

I ordered a free upgrade of my equipment. When the tech arrived he wanted $136.00 before he started for a switch. I had him call his supervisor who confirmed I would need the switch and needed to pay before work started. I did. The tech installed the new boxes and set everything up. Everything worked and he started to leave then I asked him about the switch I paid for. He said, "Oh" and went outside and replaced the switch with the same one I had. He tried to take the old switch with him. I took it from him. I contacted DirecTV and they told me that I did not need a new switch and would credit my account. I did not receive the credit yet and I think both the tech and supervisor should be charged with theft even if I do get the credit. I want DirecTV to give me the names of both the tech and supervisor so I can file a police report.

My name is Susie and on October 16, 2018, in St. Louis, MO, I switched from Charter to DirecTV. The technician who did the work, Jesse, was really great. He has a wonderful demeanor and everything went very smoothly and he was very helpful. Was very happy with the process. Just want you to know you have a very valuable employee in Jesse.

This pains me to say because I worked for AT&T for 15 years. DirecTV had amazing customer service. I would rate them as an A+. Now it is the worst customer service experience imaginable since everything has been outsourced. We were on the phone for 45 minutes to simply add a basic receiver for another room - a basic request. We got transferred twice and everything we asked seemed to confuse the customer service reps we spoke with.

We have been loyal customers for several years and the service just isnt what it use to be. We have had to contact them on numerous occasions having to correct certain things that were done wrong on their end. Getting ahold of a live person is very difficult because their automated system is not easy to navigate. Their prices are way too high for the quality of customer service you get. My husband had added me to the account twice so that I could handle any problems that arise with DirecTV and every time I have to call they tell me that my husband has to call in and give permission to speak with me but he works 7 days a week 12 hours a day and does not have time to deal with their poor customer service which is why we have added myself on multiple occasions. We will be switching to Dish soon.

Service constantly disconnected from internet. Sent multiple service people who never fixed problem and even commented what a horrible company they were. After one year of service that went out when the wind blew I got a bill that almost doubled. When I called they agreed to cancel my service because of my history and assured me the auto deduct payment would not come out. IT DID! Now after 2 hours on the phone being transferred multiple times and flat out lied to they say I will get a check in the mail in 30 to 45 days. They cannot credit electronically. (only debit) Run for your life if you get approached about switching. Absolutely the worst experience I have ever had with a company in my life.

I've been a loyal customer since 2012. Customer service is not the same anymore. It use to be all about the customer and how to keep a customer. Now they don't care to keep a customer happy. After 6 yrs of service with them they want to charge me a $200 transfer fee and obligate me to get wifi plus a 2 yr commitment. This company sucks! I just canceled. I rather start fresh WITH a 2 yr commitment somewhere else.

DirecTV called & ask me to come back. They promised I would have the same service as before. I do not. This is their 4th trip out here. I also went 4 day w/o internet. They broke and didn't fix. Still not right...

My experience with this company has been a laundry list of lies and foreign customer service reps that don't know the business and take no pride in their jobs. They need to bring those jobs back to this country to the people that respect and honor the American values. Lie #1 - I was signed up with service only to learn I was charged $20 extra per month for warranty service that I never asked for. Lie #2 - I used my AMEX card to sign up but didn't want to pay my bill EVER with that account. I called to have it changed and was promised it would be removed. It wasn't. Lie #3 - I gave them a list of channels that were important to me and was assured that they were all included in my package. They weren't and when I questioned it no one had an answer.

I have had DirecTV for about 10 years. Their customer service used to be top notch. I never had issues with the system, I even referred a lot of friends to use them because I was so happy with the product. In the past year, the customer service is atrocious. They have no answers and have to look up everything. The service is ridiculously slow if it’s even working. My contract is up...time to start looking at new companies.

I decided to help my elderly mother in-law of 84 years to switch her internet and cable to TV services to AT&T Directv. Little did I know that this was going to be the worst nightmare of my life. I was on the phone for almost 4 hours with 7 different people. Each of them asked me the same questions and then put me on hold to do some research. Every phone call got dropped and the person never came back and never called me back despite me requesting the call back in the event of a disconnect. Three times, when I called back, the technician insisted to start the process from scratch rather than going back to the order number that I had been given by the first technician.

I have been a DirecTV customer since 2010, my remote broke... I have a basic package of receiver & remote. They will not replace the remote without a fee of $15. So I am paying for a service I cannot use. Once my service contract is done, never, ever, will they have me as a customer again. They tried to raise my bill after AT&T bought them out, twice... called said we have a contract, I am only paying the contract monthly price. With this new service, we have another Sears making history. I don't see AT&T in business in 5 years.

We are so DONE with the issues... We've had several technicians out here to no avail! For 6 months... Multiple problems with sound, live TV freezing (Can't watch live TV AT ALL! ), Guide too small to see and vibrating on 2 TVs, DVR deleting shows (most unviewed), EXTREMELY LOUD commercials! among others + billing issues (raising the bill) (double dipping charges) that keep occurring.

If I could give them a half of a star then I would. We recently moved from HI to GA a few days ago but scheduled our service to be suspended and transferred over a month and a half ago for today. Contacted AT&T 5 times today to confirm appointment since we were 3 hours into a four hour time frame with no sign of the service tech in sight. After the fourth phone call we decided to ask for a manager. It took a manager for them to discover the appointment in their system was in Hawaii although we have an automatic confirmation email for installation at the new address and every rep verified to spot address with us over the phone. Now they can’t come out until the following Monday; 6 days later thanks to the unapologetic AT&T and DirecTV team. If it was up to me, I would definitely get rid of your services provided. Y’all didn’t take responsibility when you know you were wrong.

I have called this company so many with issues, that their number comes up on my phone as speed dial. The bill from the start was NEVER what sales told me it would be, took months to even get it close. Finally cancelled service and in the process found out we were being charged for equipment we had return a year prior that was never credited to the account.

I never have had so many problems with this service and customer service before AT&T took them over. Ever since then it has been one thing after another. They are well aware of a software problem which affects the recorded shows on the playlist, and the ONLY way to get the full playlist back is to do a reset on the unit, and then it takes forever (or at least that's what it feels like) to get the service back.

Upgraded to the new 'more advanced' HD DVR. Have had nothing but issues. Every month I need to reset because only 50% of recorded shows will show. The DVR is so extremely slow and the programming is sorely lacking in user friendliness and smooth transition - very difficult to get back to the correct show to delete after watching. BACK no longer works to putting you into the list where it is easy to delete the show. The new interface, after months of using, is just horrible. Very clunky to move around and get the info you need on the show without clicking many times. Also very easy to get lost. This definitely needs attention. If Comcast wasn't so bad I would be there; however, I'm being pushed closer and closer to cutting the cord.

We called to sign up with DirecTV from a flyer that they sent to us. They would not stick to the prices that were on the flyer. After we thought we finally had an understanding and they had our bank information they tried to add an extra $20. My husband told them to cancel the order and they refused and hung up on us. We called back and it took us another half hour to get the order canceled. They even threatened to give us a bad credit rating. Not sure how they were going to do that? We will never use this company!

DirecTV where do I start: since AT&T has taken over the DirecTV I once knew and loved is non-existent. Billing every other month is different. $136.00 one month. Next month $156.00. My bill is never the same. I looked at my bill $10 a month for HD channels, $10 a month for movie channels and sports channels I did not order! TV constantly freezes up your list of recordings disappear and TV shows just randomly record! I mean this is constant! And then when I ask them to knock my bill down cuz I've been a loyal customer since 2004 you get ridiculed and harassed more importantly nowhere! And this is a consistent fight I have with them. They, truly don't care about their customers and the outcome is you don't get what you pay for!

I have been a Comcast/Xfinity customer for a few years and decided to go another route to save some money. So I inquired about DirecTV via AT&T. This process started mid-September which is when I initially called in. My first installation date was set for October 8th which was fine and agreed to by me. We received 4 text messages the day before the install saying everything was on schedule. So my wife decided to take a day from work and await the installers. They were due to arrive between 8 AM and 12 noon. She waited and waited and nothing... SO about 1:45 PM I called customer service to inquire what was going on. I was told there was NO record of the install because as we discovered during the call, my SS# was incorrectly added to my account. Fine, everyone makes mistakes.

I will start by saying that I am a disabled person on a tiny fixed income. I had problems from the beginning. Each bill was different yet the service stayed the same. After 3 or 4 months everything was fine. Then out of the blue my bill was $5.00 more. They said everybody got a few more local channels. Without a choice. Then bill went up $5.00 or $10.00 for insurance that I did not ask for. I found myself having to move. I took the service with me. Same state. Had to start a new 2 year contract. I find that to be not fair to the customer. A year and a half later I had to move again.

I had Dish for years and could record up to 16 programs at a time, had drop out because of weather 3 times in 5 yrs... Now 5 programs max and always pixelating. It is so slow changing channels, starting up, rewinding you name it. I switched to save money with a bundle, but it is definitely not worth the savings or aggravation!!!

I am so disappointed with DirecTV customer service. We moved recently. The move was free. I told the technician on the scheduling phone call that I would be adding 2 new TVs to our account. At no time did she mention that I would not be able to watch the TVs on different channels at the same time unless I purchased an upgraded Genie. The installers arrive & inform me of this. I agree to purchase the equipment.

I have been a customer of DirecTV for over 20 years and currently pay close to $1700 per year. I had a problem that required adjustment of the satellite dish. The charge was $100 to adjust it or add $10 per month to my bill. I explained that since it was not my dish I should not have to pay anything. Like talking to the wall. I asked if it was worth it to lose a 20+ year customer paying $1700/yr over a $100 service call. Talking to the wall. Going to Dish.

I have had ATT landline phone for 45 years. I was solicited in my ATT bill to get DIRECTV bundle for $80 a month for the package I picked. The first bill was $159 and I paid thinking it must be for two months. Then next month bill comes and it is $175, my god. So I call and after two hours of trying to understand the person talking finally gave up and went to my local ATT store. Well at the ATT store the manager was very rude. Said it was my problem that I should have came here in the first place if I wanted to change my service. Said he could NOT help me.

After AT&T acquired DIRECTV, I was solicited by phone to bundle DIRECTV services with my Internet at no additional cost, so I agreed, although I really didn't particularly need that service. Over the past couple of years, I have tried to get out of that situation since I was then billed for DIRECTV fraudulently. I have had negative experience after negative experience trying to get out of a contractual obligation and fees that I should not have incurred. I finally disconnected services, paying the early termination fee which I really didn't owe, last month, only to be billed again.

I called DirecTV to move my service from one address to another in the same city and got an appointment made. The day of the appointment it was raining so they cancelled it on me. When you called to get it rescheduled they ended up leaving my appointment on hold instead of canceling the old one and making me a new one. When I called about that they rescheduled me for today and after being up since 7:30 on my day off to make sure I was awake for the technician to come in my scheduled appointment gets canceled 30 minutes outside of the timetable because they couldn’t find my address but yet DirecTV has been hooked up here before and the first technician that came out found it just fine!!! I’m cancelling my service. Not a good way to take care of your customers at all!!!

I've had DirecTV for about five years now. Aside from it going out once in a while with bad weather, we really have had no complaints. This past week the bedroom mini genies were not working correctly. A few days later the main TV stopped working. I called DirecTv and got a somewhat normal customer service person who told me she thought I might need a new activation card. I received it a few days later with instructions to call customer service to help me through the process.

Long time DirecTV customer who will now be switching companies. DirecTV offered a equipment upgrade with my plan, scheduled an appointment between 12 and 4 pm. They couldn't provide a specific time, left work and sat at home for 5 hours waiting, finally called (overseas call center) to find out that the tech was never going to make it from his prior appointment. They didn't call, text or email... Just blew me off and then tried to just give me another 5 hour long appointment time 2 weeks later. Any contact you have with this company is an overseas call center... They try to mask it but you're clearly calling India. Used to be a good company to deal with. Now a nightmare.

I spent over an hour being transferred back and forth between "associates" when I tried to called and cancelled my DirecTV service. The last person I spoke with assured me that the bill that I received and was due on 9/27 was for service in "advance". I cancelled on 9/12. The only thing I would be due for was the $120 cancellation fee and would even be due a "credit" for service paid for and not received. I paid the $120 fee and then was told that I was due $27.39 for 7 days of service from 9/5 to 9/12. I spent ANOTHER 1 HOUR AND 17 MINS on hold and/or being transferred from one person to another INCLUDING being transferred from billing to the "Technical" help desk - EVEN though I ask WHY I was being transferred to the "Technical Help Desk" and the "Technical" help desk ask ME why I was transferred to "Technical" because they could not help me!! It's a game. I will NEVER have DirecTV again.

I was once a big fan of AT&T and DirecTV and loved my service. I moved and had to switch to Comcast since AT&T could not offer fast internet speeds. I was sad to make the switch. A few years later AT&T offered fiber which was faster internet and a TV package similar to Comcast for LESS! I canceled Comcast (no cancellation fees) and it was easy to switch. WOW what a mistake. While Comcast was improving it seemed DirecTV went to opposite direction. The user interface was laggy and unorganized for the on demand features.

They upgraded my service advertising it was 90 days free, mind you my bill is 66.00 every month. I’ve been getting billed for over 100.00 every month and been calling since September for them to fix this and they have yet to do so. I’m been on the phone for hours at a time and dealing with ignorant supervisor. They lie to me and are very unprofessional. I will never recommend DirecTV to anyone ever!!! I’ve escalated this to the BBB and if I can find corporate number or mailing address I’m send it there as well.

Our installer did not call ahead to give us notice of when he'd arrive in our four hour window but he did wait about 10 minutes for me as I was on my way home anyway. When he showed up he was very disheveled with a big rip in the back thigh area of his pants. As we were talking and throughout the 2.25 hours he was at my home he was burping loudly without excusing himself. He also took two personal phone calls, one of which lasted at least 1.5 hours and he was laughing loudly the whole time and he also complained about me to his friend (with swear words) while he was in the basement and he thought I could not hear him (he was right by a vent). At the end, after hearing all sorts of drilling I asked him to show me the wires he ran throughout my basement and he said "go down and look", not offering to show me. Worst installation experience ever from this Hartford, CT based installer.

I am so upset about the way I am being treated. SALES rep offered me 3 rooms for one price. Technician showed up with a order for 2 rooms which made me have to pay for additional tv service. He told me that my first billing date will be on October 11th... don't worry about 1st month. My first bill was due on September 29th. He told me Internet will be installed the day of cable installation. Tech does not do that. DirecTV stated I will have to call Frontier to set it up. I called a few times to have customer service management pull the transcription report. They said they will and have management reach out to me. Called again. Now they're stating that there is nothing they can do. I am so upset. I did not even receive a apology. I guess next step will probably end up being BBB. This is illegal... very disturbing.

Had a problem with my remote. The 9 no longer worked, call in for new remote, lady told me I would be able to get an equipment upgrade due to age of equipment. I asked how much. She said free, so I said okay also free movie channel for 3 months. (I asked twice) Tech came out. Installed equipment, I said I was getting equipment upgrade and he proceeded to install equipment, no mention of any charges. Got a bill for additional $231 for the month, called in. Said once I signed install was done nothing could be changed, I owe the money.

Tried to cancel my service. They kept me on the phone for two hours. Claimed that they never received a box that I returned so they transferred me three times to different departments. I was going to try the direct stream but after the way I was treated I will never use DirecTV again.

We were due for an upgrade with Directv and went for it over the summer since we didn't have a lot of shows recording and knew they would be lost in the upgrade. This should have been called a downgrade. They installed wireless which sounded great. It is terribly slow connecting. We lose our recordings even though we have over 70% free space. Lots of pauses when we turn on the TV, change channels, etc. Terrible.

I was scheduled for a specific date for install. The person never showed, but that was not the worst part, I called and they stated the person was at the house doing the install. Interesting since I live on 15 acres, long drive and nope no-one was here, must have been invisible. Contacted install, they stated, "oops, the person did not have the materials," so they rescheduled and promised a $100 credit on my first bill. Oops, no credit, no notes, no nothing. ** company that should be put out of business.

While attempting to cancel my service recently, I was informed that my cancellation date was under contract service until 2019. When discussing this with the representative, I was informed that the reason for the contract extension was that I had "upgraded" equipment. A year prior, I had some of my DirecTV equipment fail and needed to replace it. At the time, I was assured this would create no penalty for me and my contract would not be extended because defective equipment was replaced, not upgraded. After explaining this to the representative, he informed me that this was not the case and so I would have to be charged.

On 07 Oct 2018 at about 7:15 PM I was watching a DVRd program when my receiver rebooted. It was raining a little at the time with no wind and my dish is located on the roof with nothing near it. When the system came back online all of my local channels were gone, 01 through 70. All of the guide data showed, “regular schedule” I called tech support and after an hour of troubleshooting they determined a tech needed to be sent out. I had two options, a single $99 visit or a $8.95 monthly maintenance contract which could be terminated within 30 days without charge.

Can’t believe this is a real company! Only been with AT&T since May 2018. Decided to switch our tv service to Directv. While having it installed an AT&T In-home Expert showed up. Told me he could cut my Verizon bill in half. And I would get a $700 rebate. Every couple of days there was a problem with the tv or I was getting a message saying I had to pay a bill that was twice as much as what I paid with Verizon. This went on for months...really. After many hours on the phone with customer service about my rebate. Or on the phone with problems with our Directv! It has been a never ending problem. My last call with customer service I was told basically that I was a liar, and basically not going to get my rebate!

Problems almost everyday with reception. Takes forever to turn on. Very poor reception. Was never like this before. Have not had recording work since day 1. Had to call in about 5 times. One person wanted to charge 300$ for different box. Next person said free upgrade box. They contradict themselves.

My satellite dish was out of alignment due to some construction work on my roof and DirecTV service personnel refused to get on a ladder to realign the dish. They said they were not allowed to get on a ladder and suggested I get cable instead.

There has been over the years a constant interruption of broadcasts using outside interference. Noises, static, blackout of picture and other obvious interruptions of the signal by what I consider to be concentrated, orchestrated attempts to sell new receivers or to force users into purchasing service contracts. When one complains... aggressive sales pitches are usually the result. It seems that this occurs on a random basis much like an area being chosen for increased sales... once the area is saturated... they move on to another.

I have been a Directv customer since around 1992. My bill went up over $40/month this past month. I called in and was told they would give me a $10 reduction from the $40 increase. I am now going to find an better alternative to Directv. Their prices are so noncompetitive while the quality of service has declined. It is clear they don't want to be in the satellite business and certainly don't want to invest in customer service. Well, enough is enough. I am leaving after over 20 years. ATT, you have just lost one of your most loyal customers.

After much thought about giving DirecTV another try, I can honestly say we won't make that mistake again. We got the service set up just a week ago and we are so Pissed! They sent the installer out and he's made such a mess of my home. He drilled holes my walls 3-5 ft away from where he should have. He drilled a hole in the interior wall in my basement and DUH, there's concrete there. That wouldn't work, so leaves that hole and decides the best way to hook up down there is open the window and run the cable through it. SERIOUSLY? Do you realize where we live? I live in Colorado, winter is upon us soon, I cannot leave a window open, running the heat in the winter time you dumb **! You want to pay that bill for me? I think not!

DIRECTV is the worst company with the worst service. Ordered service, no one came to install. I inquired by phone, was disconnected with no callback 5 times, and transferred 7 times. And still, the issue was not resolved. No one could tell me why the order was never activated, nor could they tell me how to resolve the issue. I am serious. I canceled.

Canceled & returned equip 8/4, logged by DirecTV as return 8/10. Numerous phone calls & chats with customer service to get my $118.27 refund on acct. Always told this would be sent to me in 2 weeks. Last chat still seeking refund 9/13, was told I would receive either VISA card or check for refund within 2 weeks. I stated firmly that I did not want a VISA card, but to please send check. 3 weeks later I received a stupid VISA card from WIRECARD NORTH AMERICA as my refund!

I have had DirecTV since 2016. I called in Jan 2018 like I was told to since I was a PREFERRED CUSTOMER and was told I would be getting a lowered price for my service! My February 2018 billing did not reflect that quote or price change! I have had to call every single month since February 2018 and spent 1-3 hrs per month on the phone trying to get credits to my account to reflect what the price should be! Every month I have paid what I should pay and because the credits are not credited when they were supposed to be I have also been charged late fees of $9.25 each month, my service has been disconnected because of the credits not being placed to the account leaving a balance due and I have had several disconnection fees as well! I decided to have my service shut off (August 2018) but one day later was called by the RETENTION DEPT making me an offer to keep my service for 1 year at a price of $28.99 a month for 1 year. I accepted the offer!

My husband has been a loyal DIRECTV subscriber for almost 15 years. Throughout those 15 years the service has declined and is now to the point that it is absolutely horrible. The only reason that we have remained with them all this time is because they have the NFL football package. Anytime there is even the slightest bad weather, rain or wind the service gets disrupted. We have had many issues with the service and each time we call we get transferred multiple times to service representatives who are unable to assist. We constantly get the runaround.

This started with CenturyLink, the second worse customer service in the world. They set me up with DirecTV without my consent. Then I had a DirecTV tech go to my old address and try to set up a connection there. Again, without my consent. He called my number that CenturyLink provided without my consent. I told him the situation and that I did not want the service. He asked if I was cancelling, and I said "Yes, but I never ordered. Days later I received emails with an account number and contract for DirecTV. It said that if I did not agree, I needed to contact them right away.

Was promised a credit of 119.26 for not having service for 2 months. DirecTV box kept freezing and hanging up all the time. Not because of storms. Got to the point we were having to reboot daily on the main box. Wanted to leave but was promised a credit for 119.26 for 2 months. Tech came replaced something on the satellite. Still didn't work and still nothing applied to bill a month later. Was told that it would be the next month, promised. Now got my bill today and still not applied. Called and was told that I wouldn't be getting that credit because there was no reason I should. I told them I was promised by their rep and you aren't standing behind what the rep told your customer and was told no. I am trying to find someone to buy out this contract. After 5 years, this is how I am treated. They allow reps to make false promises just to appease at the moment.

I was a DirecTV customer for 13 years. I then needed to move to Xfinity due to the Internet package they offered. In the same week of disconnecting DirecTV, I received 3 emails each a day apart, giving me higher bills for what I owed. I then called once to pay the bill and was on the phone for 45 minutes with someone trying to sell me DirecTV plans and saying she was trying to resolve the bill. I hung up. Continued to get bills with higher total of "late fees" now. Called again and the exact thing happened. I asked for a supervisor and none were available... Interesting. Instead, she launched into the sales pitch. I hung up without paying the bill. Instead, I'm writing a complaint.

After 10 years I canceled my service. I was on the phone for over 70 minutes, disconnected 3 times and spoke to 6 different people none of which can speak proper English. (The word is ask/asked NOT ax/axed) you want to ax me a question? Go back to grammar school. During my 70 minutes on the phone with 6 different rude customer service/billing employees in regards to billing issues, nothing was resolved except that I was able to cancel service completely. I wouldn’t come back to DirecTV/AT&T if it was free!

Guy showed up was very, very rude about my dog not being locked up. Said, "I’ll just wait till you lock it up." Not, "Would you mind put HIM outside or in another room." Was very unhelpful in the installation process afterwards.

My experience with DirecTV for the last 3 months have been unbearable and absolutely horrible. Since merging with AT&T it is ridiculous!!! I have been a long time customer since 2007. Never never had any issues always have paid my account in full and on time. My bill was increased for what reason puzzles me and since August I have been calling and can’t get any answers. I’ve been promised that the matter would be taken care and a agent would call me back. Neither has happened!!! And to top it off, last night (October 3, 2018) my service was interrupted in the middle of watching a show. The message came on the screen to reset my dvr and it would be fine. Well of course it didn’t work. So I call and spoke to Josh, explained what was going on. He gave me the run around for 2 hrs. Then he tells me that there was a movers installation on my account that I called in to have done. I have been living in the same residence for over 20 years!!!

DIRECTV is very unfair and provides no loyalty to its long time customers. My husband had DIRECTV for 13 years... paid faithfully. We had a bad customer service experience and decided to try another company. We moved and the new company couldn't go with us and our computer guy suggested we give DIRECTV another try. We were with the other company for less than months. So I tried to get the account with DIRECTV in my name, they ran my credit and stated I could get ALL of the equipment for free.

I have been with DirecTV since 2007. Eleven years of paying my bill without fail. Tried the last two months with numerous calls to get a billing error corrected. I keep getting charged for packages I didn't request. I spent 2 hours and 55 minutes talking to various "loyalty" department representatives this morning. These are the people who are supposed to make sure their loyal customers are happy. I AM NOT! I kept getting disconnected. They had taken my phone number in case we got disconnected. They don't call back. After a while you realize this is intentional. They say they are being recorded for customer service.

After 21 years of having DirecTV, we have had issues for almost 3 months trying to get 4k service; it was a free upgrade due to our length of service but we had issues that seemed to be impossible to correct. Finally, today, we asked that our equipment be installed to finally give us 4k service and were told it would cost us $399 to do so. I argued for over 48 minutes to no avail -- the woman was rude and kept telling me I was wrong and wouldn't listen. I finally had to cancel our service and was told I would be billed for an early termination fee --- even though they would not provide the service we were entitled to. I will NOT pay an early termination fee no matter how far I have to take it. Now we are looking for a new provider. DirecTV used to be better but not anymore.

I can't tell you how many times I have to call DirecTV about our service or bill. It is wrong EVERY month. We recently had one of our DVRs go out. The technician treated us like we were idiots. I called to complain after my husband told me what happened. 57 minutes later after speaking to 3 different departments they finally said " it will be there in 2-5 days". Well 2-5 days later it STILL WAS NOT THERE. I called back and they said "oh it wasn't processed properly" 47 MINUTES LATER!!! they say oh it will be another week before anyone will come. I asked for a credit on our bill to compensate. "Oh we can't do that!" So I should pay for a bill for TV I AM NOT GETTING? I was told yes. As soon as our contract is up we are changing. THEIR SERVICE SUCKS!!!

I do not recommend to buy. AT&T is with this company. They do not give you paperwork of who to contact to cancel your subscription. You have to go to 2 different websites to get answers. AT&T and DirecTVNow.com then when cancel you have to make sure you really are canceled. If you don’t get a confirmation from DirecTV then you need to do it again. Also, when you cancel be expecting another months pay withdrawn from your account. Poor Customer Service from both AT&T and DirecTV.

I was told that if I didn't upgrade the DirecTV equipment I would lose my local channels. When I called to inquire about the upgrade, I was told that my monthly bill wouldn't change and that the upgrade was free. I've had the upgrade now for 2 months and both months the bill has been wrong. When I received the first bill after the upgrade and it was wrong, I called customer service and Chrissy said that it was a mistake and corrected the bill. So this month when the bill was wrong, I was told that what Chrissy told me was incorrect and that it was a one time credit and that my bill would be higher because of the upgraded equipment even though they required the upgrade. And what showed in their "system" was not what is shown on the bill I received. Every time I call customer service I get a different story regarding the same problem. Once my contract is up, I'm canceling my DirecTV!

Bad customer service. They DO NOT makes notes in their system therefore you'll have to repeat yourself like you are calling in FIRST time. They don't communicate - They switched my install/setup date without my approval; They DID NOT CALL/SHOW UP the date we agreed on after canceling ALL appointments to be there. They take your number every time you call in but never called back when the call dropped/line disconnected (...thinking it was purposefully done). Sales reps don't even seem to have information on what they are selling and no clue regarding charges and taxes.

I hate this company. They are the worst. Their customer service is horrible and they lie to their customers. They have promised me things like bill credit, return calls, gift cards and haven't received any of these things. I even tried to pay my bill online and over the phone and could not. I have called so many times and wish that I just kept paying my high bill with Comcast. At least the service was A'1! I don't care about a contract. When I get tired of this crap for good I will be disconnecting my service and I will refuse to pay any early termination fees. I will fight them tooth and nails because they don't deserve my money because the service is horrible. Do not. I repeat. Do not go for this company.

When we moved our options were DirecTV or satellite. We went with DirecTV because of the deal AT&T offers. On demand NEVER works when it’s something we want to watch! Episodes are always missing out of seasons. We wanted to upgrade from the basic to the next one up, they switched us up to the highest package costing us an extra $70 almost. We were charged for three packages on the bill when we only went from one to another. They gave us a “credit” but didn’t cover what I felt was an overcharge on their part. And that took 3 phone calls to get that. I’ve heard from previous users that DirecTV debates you until you want to cancel service and then they offer a great deal. I miss Comcast and their service they offer.

Was called on Saturday 9/29/18 given free promotion package for 3 months free then 4.99 for 6 months after. Called today cause didn’t get programming and told at noon it would be fixed well. Called back at 3 cause still didn’t have to be told I wasn’t getting it. DirecTV called me gave me channels to tell me I wasn’t getting them in the end. Wow bad business. Bad customer service.

Contacted Technical Support on 9-29-2018 about no reception. Went through all the troubleshooting steps to determine that a service technician was required. Next available date for repair service was 10-10-2018. We would be out of town so next date was 10-11-2018. When I questioned her about credit for days without service she had to check and then told me that $38 could be applied to my account for the "few days" that I would be without service.

AT&T/DIRECTV are the champions of bait and switch. We were promised a two for one cell phone deal if we bundled with DIRECTV service. We were told we would get local channels and the NFL Ticket. After signing we were told that we could not get the second phone free because we had a business account. Why didn't that come up before we signed the contract? They refused to take the phone back so we argued over that for 6 months with no resolution and they finally said we had the phone too long so they couldn't take it back.

Buyer beware. I had been with AT&T since 2011. They had raised the price of tv service and when I inquired they told me it was on purpose as they wanted everyone in the area to switch over to DirecTV. Fast forward six and a half years I called them to put cable on hold as I was going to be at my father in law's house helping him through an operation. As I'm on auto pay and my bills are automatic draft I really didn't give it much thought until I inquired about restoring cable. To my surprise they had reactivated my account after two months. To add insult to injury the bill was $47 the first month of reactivation and a whopping $95 the fourth month all while not being used. They said their hands were tied as they had nothing in their records. I immediately canceled service with them and have disputed the bill. Buyers beware.

It took 2 hours to schedule my installation in my new home. Finally set for Wed morning from 8 to 12 window. I received a call they would be at my home between 8:20 and 8:50. I watched them drive by at 8:25 never to return. Called and was told not to leave they would be back. No one came back and I ended up spending over 2 hours to reschedule again. Rescheduled for Saturday from noon to 4. No one showed. Called and was told they attempted to call me at noon. No one called. All I get is, "I apologize," and, "We can reschedule again." I would have to miss another 4 or more hours of work on the hopes they would show.

We want to order DirecTV NOW service, spent 4 hours at store. They tried to sweep the card 9 times and my account charged until they fill my limit 70$+ each try. They post machine had error each attempt but my available credit melted. Then we back home with empty hands. My 6 years old child started to cry asking Disney Junior. I tried my luck on customer service chat. They gave me week trial but they refused later because my credit card was over limit caused by them. The supervisor Nam ** wasn’t so cooperative and claim his hands tied. My disappointed not having her channel. Not recommend to use AT&T, we become victims of technology. We created monsters. Now time to remove them.

THE WORST CUSTOMER SERVICE EVER... CALLED INDIA AND HE STATED THAT HE WOULD SET UP INTERNET SERVICE WITH THE DIRECTV. Yeah... No. So I had to cancel the installation and do the internet first. Then I call back to schedule and they tell me he cancelled our account.

Bill was $83 but I checked and said balance was $28. I called and representatives and they said that's what I had to pay so I paid it. Next month bill was $149 and they added the amount that they said I didn't pay from the previous month. I called back. They said, "Sorry. It was a misunderstanding" so I got to pay it even though it was their mistake. I'm going to pay it so it won't mess up my credit then I'm switching providers. DirecTV you need to get better workers that can assist your customers without giving false information.

I will be moving next week and I needed to transfer services to a new home. I spoke with Mitch, he went above and beyond. It took a while for updates on the computer so while we waited, we had great conversations. We spoke about jobs and children and life in general but the one thing that stands out was him mentioning to me that prayer is the number one thing that protects us. I know in this day and age a lot of people are afraid to bring up the topic. Afraid of rejection, afraid of retaliation or discrimination. I am so very grateful for our conversation about the Lord in a discrete manner. I'm usually the one witnessing to others. It was nice to have someone do it back to me. So Thank you Mitch for brightening my day. The lady with 6 kids. Lol.

We switched to Direct because of the great deals offered, big mistake, you definitely get what you pay for. T.V. constantly goes out. Constantly loses signal and when this occurs phone is out also. Talk to a representative and they said we would be charged 100.00 dollars to check on the problem, this is ridiculous. Never have I encountered such rudeness and incompetent customer service representatives... no one in any department can give you a straight answer. So sorry we switched, looking forward to being a Cox cable customer again.

I have had DirecTV for years. About two weeks ago I had a date and 4 hour window for DirecTV to come to my house for service and upgraded equipment. I received emails for the last few day confirming my time and date. I took off 4 hours yesterday to have the service completed. I continued to receive emails confirming the time and service to be provided. I waited 4 and 1/2 hours and then received a call from the service technician telling me he did not have enough equipment to do the service. I asked why DirecTV continued to email me with a service commitment. The service tech said they did not have enough of the Genie and associated receivers to do the work and could not answer me as to when this would occur.

I've had DirecTV now for about 4 months. It seemed like a good switch when our cable bill skyrocketed. The honeymoon phase was decent. We got good channels and were saving a good bit of money per month. Well, you get what you pay for. Recently my shows have been getting interrupted with a message "were sorry this video is taking longer than usual to download; please check you internet source". My internet connection test being 100% fine and all of my other apps on my Roku were working at maximal speeds.

I waited at my new home from noon to 4 pm, my husband took over so I could take a break, he stayed until 7:45 pm, and nobody showed up!!! With continuous phone calls and the promise that “the tech is on his way! !” We have had your AT&T/DirecTV service for years and this is the second time this has happened!!! We give you so much of our hard-earned $$$, and this is how you treat us?? You should be ashamed!! Worst customer service I’ve ever experienced!! Time for a new service. You guys suck!!!!

The guy that did my application put in the wrong address and I had to cancel my order. 8 people in different departments gave me the runaround on fixing it until I just had to cancel my order. After that I spoke to 3 other people who acted dumb and continued to run me in circles and not let me talk to a supervisor.

I had DirecTV’s wireless system installed in my home 2 months ago. I have never been able to rewind a program, tent movies or watch anything on demand although these services are part of my package. They told me before they would send someone out to work on my equipment that hasn’t worked since installed I would have to buy a service contact which I did. They scheduled three appointments and two of them never showed up after we took off work to meet them. The technician is here now stating I have to sign a new contract before he can work on my equipment. I have spent literally hours on the phone and have been treated like garbage by AT&T DirecTV. Now I must go through the pain and trouble of trying to cancel my contract so I can get a new provider since they cannot give me the service I paid for.

I left my last cable company because they sold me DVR service and then it was not working and they had no anticipated date for the problem to be resolved. I went to DirecTV next because of their features listed. Since I travel a lot, I was very happy to hear about their "GenieGo" service which allows you to watch your recorded shows on your computer when you travel. I tried to activate that service for a trip this week and was told that "GenieGo" isn't an available service right now and they don't know when it will be available. So I am officially giving up on cable companies because they lie and they don't care about your satisfaction. I'm converting to internet only and taking this ugly dish off the side of my house! Save yourself the time and frustration and stay away from DirecTV.

All the problems started since we bundled with ATT in December 2015. The monthly bills have been incorrect and have contacted each month for adjustment. [Long long story] The issue with DirecTV started when the format was changed a few months ago. Recorded programs are being dropped off and then return when a new program is aired. We have been told there is a glitch that is being addressed, so says customer service after contacting them three times. Internet speed is slowest in industry. My bad!! I didn't ask since we had Comcast before bundling. When I called to increase speed you must pay extra. Regarding the phone service, when certain numbers call they are immediately sent to the auto answering system instead of our home answering machine. This occurs when we are not on the phone. They are looking into it. No success yet. Considering all these issues we would never recommend ATT.

I've subscribed to DirecTV faithfully for 7+ years. I overlooked the fact that my bill increased from $75 at sign-on to double that today. I overlooked the 2 times that they gave me NFL Sunday Ticket "for free", only to charge me in monthly installments of $49 a month for that package the following year. It turns out you have to cancel the package after the free year or they start charging you for it the following year. Even if you cancel it (which I did the second time during the "free" phase, due to the first experience), they will still charge you and you will definitely (I promise) have to call them back and cancel it again and have them credit your account (it happened to my father multiple times, too).

Not only has my bill inexplicable increased over $100 from one month to the next, they are charging me $48.99 monthly for some NFL garbage I never requested, asked for, etc! So, I'm out $100 extra I paid for no reason (and of course with no warning from them that my bill would be changing) for both July and August, they also added $48.99/month on my July bill (also already paid) and my August bill. We don't even watch football in our house!! No one asked for this or requested this. They just simply added an extra $100/month and then $48.99/month with no notice or warning for crap we didn't even ask for or request. Then when I call customer service to straighten it out they won't refund the $48.99 I've already paid or adjust my bill back down to the original $70/month we agreed to!! AND they want to charge me a $160 cancellation fee!!

Do not use DirecTV. They do not show up for scheduled appointments and can’t even bother to call you to let you know they won’t be coming in the FOUR HOUR window you set aside for them. When they no call/no show and you call for an explanation, their response is that they can schedule you another appointment. How they think this is acceptable in any way is beyond me. Check the thousands of complaints and lawsuits filed against them if you feel tempted to take one of their offers.

Good: I was able to reach a representative promptly (less than two minutes). Bad: I needed to change my credit card number for automatic payments. The representative quoted an outdated phone number for me. I told her that was no longer in use and gave her my new number. Two minutes later she again quoted the old number and I had to tell her, again, that it was no longer in use. She, again, asked for my current number. I told her my new card number. I told her my old card had been cancelled and asked that it be removed from my account. She told me she couldn't remove the old card!!! Before I called customer service I had tried to change the card online. Their system would not accept my new card number after repeated attempts. I had told the representative this. Before the call was ended, she told me I could enter the new card online.

I had U-verse service and switched to DirecTV after ATT acquired DirecTV. ATT U-Verse customers were the target for ATT to switch service to their new DirecTV division. After several attempts I fell for it and switched service to DirecTV. DirecTV installed their equipment over pre-installed RG59 coaxial wire. The new DirecTV systems using the Genie console does not support or work well with the RG59 wire. DirecTV installers knew that sooner or later the system will not work. Now the system collapsed and ATT/DirecTV wants me to pay for the rewiring of the entire house using the correct RG-6 wire.

If you are military please be aware of DIRECTV. If you have to deploy, please make sure you do a double check on the credited cancelation fee. DirecTV should be blacklisted from all military personnel. The tech supporters are horrible, English is not their first Language, you are constantly transferred over and over and nothing is never resolved.

I have been with AT&T and DirecTV for almost three years before the two merged. I had a connection problem with my modem every month for the first year. Three modems later everything is going good. Year two and a half, and another issue. I called them and was told my area was upgraded and I needed to buy a new modem pay 80 dollars and get a credit check to be upgraded or I couldn't use my internet service. I then decided the 150 dollars was way too much to upgrade. I canceled my service. I received a final bill of the full month. Called and was told that I will be receiving a new bill with the correct amount. I paid the final bill and I received a letter stating that I had overpaid so I received a small overpayment check.

I have tried repeatedly to use the AT&T/Directv website to watch programs online after hours of trying no success. I spent more time online with tech support than the length of time of the program I wanted to watch. Their security is set to keep hackers out and as a result, the paying customers get screwed. As for Amazon Prime and Netflix, I get online in less than 15 seconds. No excuse for this poor website. As far as I am concerned there is no practical online access to Directv programming. Don't get fooled.

My experience has been horrible with DIRECTV from the very time it was installed. I decided to change from Dish network to DirecTV for a better price for 2 years. I knew the people that worked at the AT& T call center in Louisiana to set it up. I was told that they recorded the conversation and I set up 2 accounts at that time. My mother in law’s and myself. It was supposed to be 75 dollars for 2 years and Sunday ticket included for 2 years. I asked numerous times to make sure that that was correct and was assured it was. I was assured over and over it was correct. It could not go up and I would need to cancel Sunday ticket at the end of 2 years so I wouldn’t be billed later. I have since called the people at the call center and they stick to what I was told.

We are nearing the end of our two year agreement and thankfully so. During “peak internet hours” ie 5-9 pm most nights, all on demand channels which we pay for as a part of our tv service say “sorry not available.” We have had 3 different service visits, new boxes, a new modem, new remotes, hours spent with well meaning but English is a second language employees who never seem to help, and the problem is still not resolved. Our last service call we were suddenly charged $99! And the joke of that is that the service tech said At&t knows about this issue, that there is no fix, that we have to be patient and use our on demand at different times when there is less internet traffic. He also said it was a waste of both our times having him sent and there is nothing he can do.

DirecTV is charging me $1323.34! My bill says one time fees for each item and I’m having to pay for DVR and Genies! I have called serval times and have gotten nowhere! Spent a total of 4 hours on the phone with no helping me resolve this issue! I can’t afford this bill! I told them come get everything!

I have had DirecTV since the mid-1990s in various states where I was transferred. This new DirecTV since the original company sold out no longer offers top quality service or employees. I am so frustrated by the mechanical voice which can't help, then being transferred to someone who can't speak English, then being told after asking to speak with a supervisor, that they are busy but will call you back in an hour. I waited four days for that call back -- never happened. They can't seem to resolve the problems so they sign you up for a maintenance agreement to cover the costs of their multiple service calls.

I regretted signing up for DirecTV satellite services from the very first bill I received. I was quoted a price for my services and when my first bill arrived it was $100 over what I was quoted. After talking to many people getting the runaround about how it takes a few billing cycles to even out I was finally told that that would be my bill every month and there was nothing they could do. Even though they could have easily listened to my first conversation with the quote since they record all their calls. So there I was paying not only a little more than quoted but $100 more. I decided after just over a year of the services to cancel the satellite and switch to the streaming plan.

Was promised NFL Sunday ticket for the last few weeks of the 2017 season and 18 season for free due to Fox and Directv not being able to negotiate $ in a timely manner. I have now been told several times that there is not a promotion like that this year! It was from last year idiots! On 9/15/18 a supervisor TOLD me I still have it, and with no charge. On Sunday 9/16 I DID NOT have it. I spoke to 2 people for an hour and 20 minutes and was told by the NFL department it has been escalated and I would receive a call in 2 days. NEVER GOT called so I called on Wed. 9/19/18 and was told the callback time is 5-7 days.

I signed up for a 1 year promotion on internet and Tv through ATT with Directv in 2017. After one year had passed I called to cancel my TV and try to get a new deal on Internet. When I called they said I was on a two year promotion and would be charged an early cancellation fee of $200. I told them I had not agreed to a two year and they said that sometimes they upgrade people with good credit or whatever but they flat out admitted that they just did it from their end. When I explained I hadn't wanted that nor agreed to it they said they would waive the fee.

If I could give DirecTV zero stars, I would rate them a zero! I signed up with DirecTV in 2017 and it's been pure hell since! Consumers do not sign up with them! They are a fraud! They will change your contract and slide in charges without you knowing! I had promotion of where I get the extra package discount $55 off for 2 years. The moment I accepted the promotion of getting an AT&T phone through another promotion to get HBO FREE, my discount for DirecTV to receive $55 dollars off the extra package fell off. And then I wasn't informed about it! I was lied to. My rates changed every month and customer service is rude! They are a scam! Please I advise consumers not to get DirecTV!

We have been customers of DirecTV for many years. We started having issues with getting a signal, so I called customer service as we stopped getting any channels. They tried some things over the phone, said they couldn’t fix it, and offered me 3 options. I chose the least expensive, which was to upgrade the dish/equipment and pay the 52.00 installation fee. I paid the fee while on the phone since they told me someone would be calling in the next 24-48 hours to schedule. They prorated my account for the approx 5 days I’d be waiting to have new equipment installed.

I’ve contacted Directv several times now. I’ve spoke to Different department every single time and had to start my explanations every time! They are a such big LIARS AND GREEDY. My problem was they (Directv) offered me an upgrade on the box and I wasn’t going to pay anything and not even change anything on my contract and what happen now that I’ve disconnected they come up charging me $170 for early termination fee and out of nowhere they upgraded my commitment for another 2 years and I’ve been with them since 2015!!! They're a piece of CRAP and talk **. NEVER USING THEM AGAIN!!! And they have people answering in different countries. SMH.

I have been a DirecTV customer since 2004. My DirecTV Genie died last week September 2018 - actually started smoking in the cabinet - thankfully I was home and it didn't burn my house down. I was told on Sunday that the first appointment to replace the defective equipment was on Friday 9/21/18 12-4 pm. I stayed home from work, got an automated call mid-afternoon that they hadn't forgotten me, not to worry, and that the technician was on his way! At 5 no one showed, no one called. On the phone for a full two hours now. No explanation other than they don't have enough technicians. They didn't know that at 12 pm, they just discovered that at 6 pm? Then they tell me the next appointment is 10 days from now. Still nothing scheduled and no one has called me back yet.

Started service in 03/2018 because we moved to the area and it was the only service in our area. The cable from the beginning did not work. The technicians came to look at it few times and said "it was fixed" and over and over again it was not working. When my husband called because he wanted to watch a game he was told they had to send another technician and this time we had to be charged 99 $. When we said we want to cancel we were told we have to pay early termination fee more than 100$ and kept getting transferred from person to person, some of them did not speak English and were very condescending. Horrible, Horrible company, scamming people like this. Do not sign up with these scammers or you will regret it.

I was on the phone for 20 minutes with one employee who finally diagnosed the problem... even though the diagnostic code was on my screen and had already told him the code. After 20 min he transferred me to "Kevin" but, I never got Kevin. I got transferred to the beginning! I had to start completely over! After another 20 minutes, the employee tells me I need a new box and that will cost me $19.95 for shipping and handling. I ask if I can get it at a store for free. He tells me yes. I then tell him I will get it from a store. I then ask him to speak to his supervisor as I am annoyed at the process of the call. I made sure he knew I wasn't complaining about him, just complaining about the processes of Directv. He says he will see if a supervisor is available.

I was a long time (15 years) DirecTV customer coded as a high valued customer, but disconnected earlier this year due to I lost my job and trying to save money. 2 weeks ago I embarked upon reconnecting. The first agent completely lied about cost, there are NO packages that exist for pricing she quoted. Had to turn away the installer to deal with the issues. Spent additional 2 hours on the phone with customer service to hammer out all the details. Waited for the installer ALL DAY today, appt. was 8-12 they finally showed up at 4:45.

They tell you whatever you want to hear on the phone. Service easily cuts out when it is cloudy or raining. What else can you say. They are liars. They will tell you what you want to hear regardless of truth.

Have been with Directv for over 20 years. Subscribe to 4 sports packages, and upgraded programming. Have the protection plan. The past few days have been a waste of time. Tried to upgrade equipment because I am experiencing problems. I have never has problems with service, but have not needed service for five years. Different experience now. Have unauthorized services added to account. They did not send the right receivers - what was promised. Ignored the previous discussions with Directv personnel. Was transferred to other departments that could not help. When I complained they transferred me to the department that is to cancel my service. Wow... what a poor business model. Will discuss with spouse and will decide to put up with bad service or switch to Dish. Over the air TV is better than this experience with Directv!

I have been a DIRECTV customer for 16 years. Last week my roof had to be replaced on my home and the satellite dish had to be readjusted. I called the "customer service" number which is answered by people in the Philippines. I kept getting the, "Somebody will call you back within 72 hours." No such call ever came. Each time I called they had no idea that I had called previous. I was also told that DIRECTV is "short technicians" and we cannot schedule anyone for weeks. Their lack of ability to keep employees is not my problem. After two weeks of getting the runaround, I finally went into DISH NETWORK and signed up with them. I called DIRECTV that day and told them this. To my surprise, I got a call back within 2 hours with a guy begging to set up an appointment with me. I told him to come over and collect his equipment, as I am now a happy customer of DISH NETWORK.

We were loyal DirecTV customers for many years. We moved and We returned to DirecTV after we were offered a $300 Visa card and low monthly fee. We were then told that there is no record of that offer and we will not receive the card. After hours on the phone and online chats we are now told that they will look into it. It has been weeks and no resolution. The lack of response and blatant lies has been very disappointing and frustrating.

DirecTV was okay...not great...until AT&T came on board. For months, now, recorded programs have disappeared and sometimes reappeared a day or a few days later... some scheduled programs are not recorded at all. The "favorites" function has also not worked for quite a while. Favorites are changed, added, or dropped mysteriously, and if you pull up your favorites list, the guide gives you access to four or five channels at the most. The Retention Department has gone out of its way to keep us as customers by offering 6 months of HBO programming and a discount on our monthly bill.

I received a collections notice on my credit report in August 2018, supposedly from 2016 for "DirecTV through CenturyLink" for $150. I've never had DirecTV, whether directly or through any other carrier/company. The collection agency told me CenturyLink placed me for DirecTV service through them; CL told me 'they had located my DirecTV bills from 2016' which is supposedly account **. Again, I have NEVER had DirecTV; CL put me in collections for it, as service was "through CenturyLink", but tell me they cannot remove it from collections until DirecTV credits back any charges to CL first.

We signed up for service after being advised we would receive a $300 reward card and receive not only the equipment for our home but also equipment to provide service at a second home which would operate through the same account. We never received a reward card nor the equipment promised for our second home where we already had a satellite. In addition, the installer broke the cable junction box on the side of our house.

I have been a customer of DirecTV for several years and ended that today. I had requested a service call to my home to update the equipment in our home. After waiting 9 hours the first time they never showed or called. When I called them several times they told me they were still coming until 7 pm I called them again and they said they needed to rescheduled the technician. I waited again today and again no show. 16 hours of my life held up in the home due to their horrible service! They had the nerve to ask if I wanted to reschedule when I called them today. I work and have 3 kids and do not have a lot of free time to wait for service calls. I will never use them again.

My family had DIRECTV a few years ago but quit after experiencing difficulties with our monthly bill. I called DIRECTV and all they did was give us a number to call AT&T. All they did was tell us to call DIRECTV and that they couldn’t help us. We ended up switching to Charter for a while. Then we met a salesman at Sam's Club who lied and told us that DIRECTV and AT&T merged phone numbers so we wouldn’t have call back and forth, and also gave us a rate completely different from what our bill was. They also told us they had to cancel our appointment a few times due to missing appliances, which I heard happened to other people as well. Once we finally got it installed, we told the man what had happened with our last appointments and he told us we were being lied to.

We cancelled service with this company because of their ever-increasing prices and ended up with a credit balance. We cancelled in July and here in September are still waiting for our credit balance. Calling does no good. They don't care. I will be highly surprised if we ever see that $77.27 credit balance.

I signed two years contract in Dec. 2016 for a fixed monthly bill of $131 per month. I was also promised a $200 Visa card which never arrived! On top of this, my monthly bill kept going up all the way to $211 per month without any explanations? Never got the explanation in spite of several calls. Finally, I decided to cancel and got connected to the Retention/Loyalty department. He understood my situation and offered me no contract extension for one year at $154/month. Two months later AT&T billing service told me that offer will not be honored and my bill will go to $211/mo beginning next month in October!! I contacted the Loyalty department and I was told they can't help me! Now I am in the process of canceling my account with them. It is clearly a bait and switch operation, and they are getting away with it! I hope the AMERICAN GREED makes an episode on all the cable companies and expose their fraudulent operations.

The following morning called again. Talked with a few different people for a couple hours again! Finally got one TV working (still no ESPN) and a service call on Friday. Now I am upgraded at more cost and they talked me into another monthly charge of 8.99 for equipment failure and service calls. If I didn't enjoy the football package so much I would cancel this service. The customer service people are a bunch of morons!

Took 2 days off in order to get my services installed, was told that I wouldn’t be able to both times due to lack of equipment. Was even lied to by a CSR saying an appointment was set up when it wasn’t. Very dissatisfied. Canceled after 3 yrs service.

DirecTV was great until they merged with AT&T. It has went downhill. I see why they make you sign a contract because if they didn't everyone would leave. You guys show a whole bunch of ** on TV from the 90s. People are actually paying for this but when my contract is up I will not. The customer service sucks. Stay on hold forever because.

NEVER sign up with DirecTV!!! My bill just kept climbing and climbing then they offered me a promotion to get my bill down and signed me up for a 2 yr contract. After a year I called to cancel not remembering that I signed up for a 2 year contract. At time of cancelling they NEVER told me I was still under contract. I asked several times if I would owe anything after disconnecting. They told me to call back the next month. Well I called 3 months in a row. They could not find my account with my name OR phone number so I assumed it was all taken care of.

I AM VERY DISAPPOINTED IN THE DIRECTV SERVICE THAT I HAVE RECEIVED. To start with I was never sent any of my information as far as an account number, following behind this I was set a appointment date set between 12-4, no one showed up, nor did they call me to let me know they had unscheduled me. I spoke with a representative who told me I was be put as priority and would be reschedule for the following being of next week. Next week comes and my new time frame is 8-12 and again no one comes out. I receive a phone call around 2pm stating that they received a phone call from their supervisor to come out and help me and he did not show up until 5pm, and still nothing was done. This was the most unprofessional thing I could have witnessed. I WILL NEVER deal with this company again. I really hope someone gets on top of these no shows and careless technicians.

New customer since Aug 2018, yep a month and a half and I’m already filing complaints... everywhere. So they have no loyalty to customers of long standing, nor those that are new. I called in August after installation to order two additional boxes for a camper. Had to think about the offer of a box free and second at $99. Called Sept 6th and ordered two boxes. Was told I had to have an install but would be credited the charge when billed. It’s noted on the account as others have acknowledged it. Also that I had to pay for both boxes, but they would credit me the one charge when billed as well. Also noted.

Last year I contacted them to discontinue service. They offered a discount in services, Visa gift card and NFL Sunday ticket for free for 2018. The card NEVER arrived. This is the second time they promised a card that has never arrived, but their bill does every month. They asked I called them in Feb 2018 to confirm 2018 NFL Sunday ticket free subscription. I called and they confirmed. Now after nearly a year of monthly payments, I do not have a subscription. I called to request correction to my account and they claim they conveniently have no record and asked if I had the EXACT words of the promise. I guess I need to record calls to get them to honor their agreements. Since I do not have Sunday ticket I lose nothing by changing to Comcast. Comcast made me a better offer and appear to appreciate my business. If DirecTV has cheated you, definitely check out Comcast.

After close to 5 hours on the phone I ended up cancelling my service. They didn't honor my contract of 2 years at a certain price and kept me on the phone for 5 hours wanting to charge me double what I was supposed to pay. Their customer service sucks. There was no respect. That's how you lose customers. PLEASE go get service somewhere else. This company don't care about their customers.

If I could give this company less than 1 star I would. I was with them for 2 year and it was hell the entire time. Every month my bill would be different. They take however much money out of your account without authorization that they please. I am on the phone with them about every week disputing charges and questioning changes they make without authorization. This is the most criminal company on the planet and I would rather sit in the dark the rest of my life rather than talk to another one of their customer service reps or give them another dime.

I got DIRECTV for the good feedback I was given but it was hell since the beginning. I had to call almost every 2 months for extra charges that I never approved. My regular bill was $126 for cable and sucky Wi-Fi that barely reached my kitchen which is not that far (I guess it's true that you get what you pay for but this is crazy). With all the hidden fees and extra charges my bill went up to $200 or more. Also it got worst when I moved. I was told that it was $100 for the move and I didn’t have a choice since I had to move and I ended up being charged $326 which $200 was for the move. I wanted to cancel but there’s a fee for cancellation and I decided to stay a little longer. Now it’s finally the last month and again there’s another fee for something that expired and I was never notified in regards to. In other words "Don’t waste your time or your money with this company".

I have been a DIRECTV customer for a few years, actually installing service just before ATT took over. I was so happy with the service until the takeover and more recently, a massive “update” they rolled out this summer. For the last 4 months I have had to reset my receiver at least three times a week, mostly because the receiver disconnects itself from my home internet network constantly (modem is about 10 feet away).

So, I was a relatively happy DirecTV customer for almost 20 years, then AT&T entered the scene and it has been a nightmare ever since! There's not enough room to go into all the interminably lengthy phone calls covering the outright LIES and hang-ups and frustration that has ensued with this company since renewing my service 2 years ago, so I will just outline a few.

I have been with DIRECTV for 20 plus years. Recently they offered a equip upgrade so I called to get it. The rep barely spoke English, sent the wrong equipment and it took me 4 days to get. I straightened out and I'm still not sure my bill is correct not to mention they put me on another 2 year contract which was never mentioned until the equip Arrived. Their prices have risen beyond unreasonable and it's mostly infomercials. This company has gone to hell. I also pay for h.d programming and don't get part of the h.d channels. This is totally unacceptable. I'm outraged to say the least.

When I was going to switch to Spectrum that gave me a great package deal, I called DirecTV to ask cancellation. The manager called me back asking me the reason. I explained that I am paying about $180 a month and if I switch, I will pay only about $90 including phone & internet. The manager gave me special deal of $80 discount a month. When I was worried about the installation of the dishes because the house is rented, the manager told me that the installation is absolutely free and also can be installed using the post. When the technician showed me asked me $150 + tax for the installation. I said forget it and when I called DirecTV to backdate the cancellation as I requested on 08/29/2018, DirecTV told me that they can't backdate. They only could cancel as of today which is 09/15/2018. I actually didn't need TV service for 2 weeks because I was on vacation outside of the country.

I contacted DIRECTV Now about an unauthorized charge to my account. They had billed me for two months without my knowledge or permission. I never activated their services and in fact I have no idea how they got my information or credit card details. They also have no way of talking to a representative. This is what their website states: We’re sorry. Phone support isn’t available for DIRECTV NOW.

Beware of moving your service with a 2 yr agreement in place. I had DirecTV for 1 1/2 yrs then I moved and needed service transferred. What they don't tell you is when they transfer your service that voids your contract and starts a new 24 mos commitment with higher pricing. All this is in a e-mail they send you after you set up the move. They would not cancel and now it will cost me $400 to cancel.

This company does not care about anyone, they will ** you around literally for weeks. They schedule appointments and never show up and never call - they claim they can't get in touch with their technicians - liars!! They claim they have run out of equipment - liars!! I pay a lot of money to Comcast but now I can see why- if this is their competition then they have none. I have never been jerked around by a company like this - ever!! Keep your sanity and do NOT get DirecTV - they are a bunch of liars and cheats!!

Two months after I moved, still can't get their system straight - I sold my home and needed to cancel my DirecTV service. They had always direct billed my credit card. Said they would send a UPS sticker so I could return the merchandise. But I sold the address to which they mailed, so never got the sticker. They invoiced me for non-returned merchandise. I was carrying the equipment with me everywhere I went waiting for the sticker. Called them and they said "sticker was returned torn." Did they send a new one? Nope.

I was just on the phone with them for an hour. The service you get is the worst. I have been a customer with DirecTV for 15 years and that will change tomorrow. Since ATT took over company has gone downhill. I would not recommend them to anyone. STAY AWAY!!!

Our neighbor had DirecTV set up today. The technician literally unhooked our cable from our satellite dish and hooked our new neighbor's up into our dish. I called DirecTV 4 times, a tech was supposed to come about the same night between 4 pm and 6 pm and never showed up or called. The customer service agents kept telling us the tech will call us, but did not. They now are making us wait a week until a tech can make it out here, after they already missed our first appointment. They absolutely do not care about resolving issues. We are out of tv now all because a tech didn’t do his job properly, missed scheduled appointment, and DirecTV won’t even send a tech out here to fix the problem that THEY created. Completely unacceptable and disappointing. We will be cancelling our service.

We started out with a $50 a month plan that has now reached $140 with reduced services to try to keep it down. I finally cancelled my service, it never works when it rains anyway. They were to send me information on what to do with their equipment. They stated 3x they would send an email. I called back after 2 weeks still no email. Again 2 weeks later no email. Then they tell me take it to UPS or FedEx after the 3rd call. They also billed me $350 for the equipment they never gave me the information to return and also threatened to put a collection on my credit. As of today I have spent 3+ hrs on the phone I can prove, and they are now sending me a package on what to do with the equipment. They stated I now have 3 return packages coming. I would be willing to bet I will never receive them. DIRECTV IS A JOKE!!

So yesterday a young man and lady came knocking on my door, mind you this is dinner time. So I decided to take a shot with them again even though I had them before and every time it rained or the wind blew too hard there was a problem. But I decided to give them a second chance because they merged with AT&T. Anyways the young lady stated that I could access the mobile app even though my installation wouldn't be set up until Monday and start watching immediately! NOT TRUE!!! So I call her number that she gave me and it continues to go straight to voicemail. So I call the 800# and the agent I speak with is so disrespectful and constantly cutting me off as I speak! So in the midst of the heated run around she gave me. I told her that I just wanted to cancel, she says "you ain't cancelling nothing" and hangs up on me!

Very frustrating two days with DirecTV. We have scheduled technical support four separate times and experienced serial no-shows. No calls or texts explaining why they didn't show up as stated. We have spoken on the phone with five DirecTV receptionists and three supervisors regarding a service call. In addition, we are consistently put on hold for lengthy periods, and sometimes even disconnected (with no return on their part when they asked earlier in the call for call-back numbers). We have not gotten the service we have paid additionally for, for years. For a communications business, this is unacceptable.

DirecTV sold me a sports package so I could watch certain games. 2 weeks in, I go to watch a game and the channel is not provided. Sold one thing, told I need to buy more to get what I was originally sold. Not right!

I called in to discuss possible deals for the NFL Sunday ticket, was told by the rep that I was eligible to get it free. After asking 3 different ways to make sure it was free for the whole season I was informed it was. I noted the day, exact time, rep's name, and how long the call lasted so they could find the call if there was an issue. Sure enough there was and the rep never notated what she told me or that I even called that day. No one in customer service would help me and after spending 3 hours speaking with about 10 people they told me that call wasn't recorded. (How convenient.) They told me that even if they had the recording and the representative told me that it would be free that they wouldn't give it to me anyway. They lie to the customers, they don't come through on their promises. They overcharge and only care about your money. Spend your money and time elsewhere, they are not worth it!!

I was a previous DirecTV customer, upon suspending my services with DirecTV due to selling our previous home, I was told that once we moved to our new home, I would be able to resume services without a cancellation penalty. Upon starting up my service again (1 month after their initial halt) my original customer service representative advise that our originally purchased cable/internet package would be reinstated without penalty at the same price as we were paying prior.

I would like to give supervisor in the Caribbeans office Ms. **, a 5-star. She went above and beyond her job title to help me Resolve my issue, to get me the best rate possible, to listen to my concerns. She was so caring she made me cry. I was having such a bad day that day but after I hung up the phone with her my day went wonderful from then on out. She searched the computer. She spent I don't know how long to help me with my billing. Not only did she help me with my billing she made my whole day. She is phenomenal.

My wife took DirecTV through Costco and requested to combine with ATT internet service. Even after talking to customer service for 4 hours, they couldn’t do it. This looks like a bureaucracy worse than some 3rd world government. If I could give -100 points I would happily do it.

I am 43 years old and have to say DirecTV has the worst customer service I have ever experienced to date. I signed up at 2:30 pm on a Monday and cancelled everything by 8:00 pm. Couldn't understand their representatives because of such thick accents and they put me on hold for 20 min. at a time. No one could help me with the technical problems with watching online and several times got disconnected after 30-40 min. and had to start all over again. I asked for a supervisor and the representative ignored my request just talking over me. I'm truly surprised they are still in business.

DirecTV charged us an early termination fee stating that we were under a new 2 year contract because we installed a new receiver in place of a defective one. Their customer service department told us to start their insurance program to get a replacement receiver and we wouldn't be put on a new 2 year contract. We found out that was a complete lie when we finally quit DirecTV because that new receiver didn't work either. I have gone round and round with the billing department...each time sounding like they will take care of it until I get another bill and have to call back... Not to mention they are still trying to charge us for not returning their equipment even though we have the return receipt and have given them the information. After 2 months of this they turned me over to a collection company and will not talk to me about it any longer.

Cancelled service 4 months ago. We cancelled because our 2 year old box- their equipment that we pay a fee for each month- was defective, they told us the only way to fix it was to have a tech come out, for at least $100 or add their monthly fee that covers all equipment (again, their equipment that we already pay a monthly fee for). They didn't cancel our service right away and we are still receiving a bill. We were told we would receive a return kit. We were told after calling 2 more times, while still getting billed that they don't send out return kits and that we were never told that. Each time we called (4) we were told our account would be credited. We sent back our equipment over 2 months ago and have yet to receive a credit. Every time we call we explain the same thing again and again to "customer service" agents that are not only rude but inept. I will continue to call until this situation gets rectified so it doesn't affect our credit.

I had Dish Network, but a sales rep stopped by my house and said Dish and DirecTV are merging and it would be in my best interest to switch to DirecTV right away. I believed her. She promised me that I would get all the current stations I was already getting plus she would throw in all the premium channels for free for a year. That never happened! I got scammed!! Now I'm trying to get Dish Network back, can't believe DirecTV would stoop so low to get customers and take advantage of people on disability and senior citizens. Thanks a lot!!!

My husband was lured to your company with the NFL Sunday ticket. However due to "disputes" with local channels, we are not getting the Thursday or Sunday night games or local college games. It's been going on for several weeks. This is a joke.

I signed up via chat. DirecTV agreed to give me a $300 gift card as an incentive and said I would receive the Golf Channel with my service, which he quoted at $113. I received neither. Now I want to cancel and DirecTV wants to charge me $300 to cancel.

Called to get installation to change from Fios, was told I would have installation done between 12-4 pm could last up to 4 hours. I took off work. Waited all day for the AT&T tech to walk in and say we have to reschedule because we have to put up a pole. I called the DirecTV office while the tech called her dispatch. The office said it must be a new tech because they have all kind of ways to install the dish. They said they would see if they could get a master tech out today because there must be someone new at my house.

Very poor customer service! They canceled my automatic bill pay with no communication at all! Called August the 7th to get this fixed. Gave them all the information again and sure enough next bill... still not fixed after guaranteeing it would be! This resulted in late fees and a outstanding balance in which I’m very upset about! I have excellent credit and 0 of my bills are paid late. I think this was intentionally done to gain late fees! Call back again and was on the phone for 58 minutes. Both the representative and the supervisor refuse to resolve the situation. Bottom line, do not go with this company! Look at their rating of a 1.5 out of over 15,000. Pretty sad!

We switched to DirecTV after a couple years on Dish because the price seemed right and my mother said she never had problems. Here's what we like and don't like. 1. GOOD - the picture quality is noticeably better than DISH. 2. BAD - was told I could get the same rate for 2 years before I signed up. The link provided didn't work, and when I called in they said they couldn't see my account yet. I called in after installation band then they said they couldn't lock in months 13-24 until after the first 12 months. I now need to call because my rates went up. (Hopefully they'll honor what I was told - I have the transcript of my chat so I have it in writing.)

I called the DTV 800 number thinking my concern/complaint about my monthly bill would be a waste of time. I was greeted by Ashley who made me feel like I was talking to someone who sincerely cared about what I was saying. Her casual and courteous demeanor made me feel at ease. She quickly assessed the situation and responded with what I thought was far more than I expected. After our conversation ended, I still couldn’t get over how nice she was and how she handled my concerns. I think it was the best customer service call I ever been involved in. Thank you Ashley. You made my DTV and Sunday Ticket viewing much more enjoyable.

Went to sign up for DirecTV today to watch the popular NFL ticket. I was very clear on wanting Sunday ticket. The woman set me up with DirecTV Now. Told me I was going to have Sunday ticket with this package. Could not get it to work. Called back at 12:15 for tech support. Waited on hold for 36 minutes before someone answered. She gave me a runaround for 35 minutes then told me to wait 2 hrs and try again. I told her my game would be over by then. I needed help. She didn't care. Waited the 2 hrs, tried again with no luck. I called back.

When we turn on our tv, we noticed that most of our recorded programs were not present. I first called DirecTV in May, 2018. After having to wait for a technician, I was told that I would need to reset our receiver by unplugging it and then the recorded programs would return. When we did this reset, indeed the programs were back. However, this reset takes up to 10 minutes to perform. I asked if this was an issue with our Genie but I was told that this was a system wide problem with their programming and that it had nothing to do with our specific equipment.

If you are thinking about getting Direct TV... DON’T!!! I’m warning you now... I repeat... DON'T DO IT!!! We took the day off for the install. No one showed up??? Called. Was transferred to several people who I could barely understand. Kept on saying sorry for the inconvenience. They must get this all the time?!! They rescheduled us and reluctantly we said ok. Well they called about an hour before install and said they had to reschedule. They were overbooked!?? Huh? Well. We had a few choice words for them. And are now getting Dish. What a joke!!

We set up for installation 4 weeks ago. Then we tried for the next three weeks to have it sooner due to us being out of town. On all calls we were put on hold and they never returned or just sent back to main menu in the automatic system. Also been hung up on. Then the day after we were able to get an early installation. They texted once saying they would be late. After that, no calls or texts. I called the service department and a lady said and she informed me that a tech will call me before the day was out of town the next morning. She also seem like not to care that I had to take time off work for this and ended up losing a day's worth of pay. Well it's been 4 days later and still no call. They seem not to really care at all about getting business or anyone.

I scheduled installation 2 weeks in advance since I needed to have it installed on my day off (scheduled for September 8, 2018). The order stated that the installer would arrive between 12 noon and 4 pm. I received 3 texts prior to the scheduled date and time, stating that the installer would be there as stated. On the day the installer was to arrive, a text was received stating the installer would be there between 12 noon and 4 pm, and the technician would call about 30 minutes before arrival. No calls were ever received.

Agreed to 2 year fixed price plan with DIRECTV at the beginning of Aug. 2018. I did this over the phone with AT&T. When I received my first bill in Sept. it said my bill was going to go up $55 in 12 months. I called AT&T. I said I would like what I was promised or for them to let me cancel without punishment. She said I had only 24 hours to cancel. She claimed they sent me an email with my plan Aug. 7. I looked at my email account while I was talking to her and there was no email. I checked spam folder. No email. She said she would resend it and I would receive it in 15 minutes, I never got that one either. Always got my emails from AT&T before.

I signed up for a two year package through CenturyLink. It promised a two year fixed price. When I received the Directv agreement the price was only shown as a one year deal. I called Directv. Their rep. promised the price would "auto renew" for the second year. It did not. Directv has refused to live up to their agreement. Do not trust anything they say to you!

Found out today that my internet fees are only good for 1 year. Although when I signed up for DirecTV I was told I was guaranteed this price for 2 years. Poor sales tactics because this will not be your guaranteed price. I called and was told there are no promotional incentives at this time. I am at 3Mbs because at 7Mbs it kicks my internet off. They want to bill for the change that was not my option but due to their crappy equipment. I put in a request per the service technician to have equipment upgraded but that was 3 months ago and they said they would escalate it (some escalation). Do not get DirecTV!!!

Signed a 2 year contract for DIRECTV in October 2017. Just received an email saying in order to keep my monthly discount of $55 I had to sign up for a qualifying AT&T Internet or AT&T wireless service. I was not surprised as I knew it was in my contract that I had to do this in my 2nd year. I called to find out about a qualifying service and was surprised to find out that all of my options would cost more than the $55 discount. I guess I should just be happy for the one year discount.

We were told to expect a technician between noon and 4 pm on Friday September 7. No technician showed up and when calling DirecTV, no follow up until Monday. So obviously no tv, no college or pro football or Brewers games until then. Both my husband and I worked weekends in our careers. Guess weekend work doesn't apply to a service that bbq is 24/7.

We were due for a free equipment upgrade since we have been with Directv for a long time. The wireless seemed the way to go. BUT....it can drop offline three times a day. Sometimes in the same hour show. It also is very slow to connect when you first turn on the TV or change channels. If they could get these bugs worked out it would be perfect.

I called to set up an installation date. No one showed and no one called!? Set up another installation date, once again no one!!! No call! Said all they could do was set up another date. WORTHLESS!!! I took off work for the installment dates so I’m out over $300 and they said they couldn’t waive the $99 fee they were charging. So in short they don’t care if they wasted your time or cost you over $300 for dates they set!!! They’re a company that only cares about how much they can gig you for and they DO NOT CARE ABOUT THEIR CUSTOMERS or try to work with them!! I wouldn’t recommend this company to anyone!!!

I called DirecTV since my bill had a charge for disconnect fee of $35.00 and another charge for $20.00 for another disconnect fee. The agent I spoke to talk to stated the supervisor approve to waive the fees and this would take up 5-7 days. After this timeframe I had no credit in my account. I called back, spoke to another agent and he stated will have the fee waived. He then had me on hold for over 20 minutes only to hang up on me. Agent called me back, left me a voicemail that the fees would be waived. I called back a day or two later. This agent says, "No fees can be waived. Only by our collections team." I then get transferred to the collections team to Cedri. He stated he would have his manager push this request to get the fees waived for a total of $55.00 and that his manager Mr. ** from the account receivables department will call me back in 15 minutes.

I pay quite a bit for DirecTV. Their prices are higher but I can get NFL Sunday ticket through them so I stay. HOWEVER, this stupid ongoing fight they keep having with local channels is simply ridiculous! I can't get any college games on Channel 5, which means no Notre Dame football games and I missed the opening game of the pro season last night (Thursday) AGAIN, because of no channel five. DirecTV needs to get this fixed! You can't tell me that you are not making enough money off of subscribers to pay for the local station's subscription price hike. Plus, looking at the schedule for this week, I not only won't be able to see Notre Dame play, AGAIN, but on Sunday, the team I follow will be on channel 5, and it won't be shown on NFL Sunday Ticket because it is considered a local game, nor will it be shown on channel five due to this stupid price fight. Make the deal, deal with the price hike, and get our games back!!!

I ordered Directv and was given an install date of 9/4/18 between 12-4 pm. Got my confirmation text the morning of, then another text around 2 saying the tech would be there before 4. 5:15 pm rolls around and I call customer service. They state he is on his way and will be at my house within 30 minutes. Fast forward to 7:15 pm when I call back, and they state again, he’s on his way, will be there shortly. I will have my Directv installed tonight. They stated the tech had equipment problems, but, they are on the way. 8:15 pm, (now livid, obviously) I call back. They state, “I’m sorry sir, but we’re going to have to reschedule you for installation. The soonest I have available is next week”. I ask to speak with a supervisor and I’m told after a 40 minute session of being jerked around, that all supervisors have gone home for the day.

I am a 61 disabled male. I chose DirecTV Now because of their prices. Unfortunately, their product is junk. In the last hour, I have been trying simply watch a show. Every time they make a change to the software (which is at least weekly) I have to spend 10 minutes to try and log in. It's been a hour and after entering and reentering my password information, I have no access to programming. I would cancel my subscription immediately, however, I am on a limited budget and so I put up with this CRAP!!!

The following was send to DirecTV's home office today. I was told last July that if I gave up all the premium channels my bill would be $86.00 a month for good. No more add on's, promotions or fees. My August bill was $86.64 GREAT! My September bill is $121.64? PLEASE! WHY? So I go back to the August statement and the women I spoke LIED! The way she got it to $86.00 was some sort of credit? REALLY! I said NO CREDITS, PROMOTIONS or ADD ON'S! LOCK IT IN!

After switching internet providers to AT&T the sales guy assisting me suggested I try out DirecTV and I replied that I was only interested in getting HBO (Comcast offers an internet + HBO only package and that's who I switched from). The sales guy informed me that I could sign up for DirecTV and then after 3 months cancel without fees, allowing me to get an HBO subscription that would continue on after canceling DirecTV service. So I figured why, not? He seemed nice enough and I had him confirm with an agent on the phone that this was possible.

We signed up with DirecTV because we had very few options for TV service in our area and CostCo had a special. We had the service for about 2.5 years. Over that time we had to have almost monthly calls with their service department due to inability to get reception, and we also had at least 3 service calls. The last service tech told us we needed to upgrade our equipment to get better reception and that since we had been customers for over 2 years that upgrade would be free. What he did not tell us is that this automatically signed us up for a 2 year contract. Three months after this we decided to move and we landed in a community that had other options besides DirecTV. After moving, we spoke to customer service about returning our equipment.

On 9/5/18 we called DirecTV because our mom just bought a new flatscreen TV and the receiver didn’t have the HDMI connection. We explained what we needed not knowing what is involved and we were hoping customer service would guide us through the process. We were transferred to numerous departments and with no results, no answers and no explanation as to why Directv couldn’t upgrade the receiver. We were just told our mom isn’t eligible for an upgrade and when asked why they would just transfer us. It made no sense to us. It was the most frustrating experience to say the least and we will be canceling service with them.

I receive my bill in the mail. Well when we did not get our bill in August we called, and called again. In fact we called 4 times but did not receive our Bill for August and September until August 31st. Now they are threatening to disconnect our service. We sent a check yesterday morning and I informed them of that. They still wanted me to pay the bill online. I won't do that because they demand I put my credit card into their computer and I won't do that. We never had problems with DirecTV until ATT took over. I have never liked or trusted ATT and I never will.

I've had DTV since 1985 with minimal problems. Now it's awful. Customer service is almost impossible to understand or resolve issues. Takes a week to get tech and then no parts to fix issues. Poor svc.

Promised HBO free for life, have it on my contract thats signed, they took it away. Talked for 3 hours with customer service. Was told I can get free NFL ticket next season to replace problem with experience not getting free HBO. Just got off phone and they are not going to honor that now either. I am canceling since they cant uphold their end of the bargain. Now they will probably send me a bill for hundreds of dollars.

We were customers for over 10 years. I built an outdoors kitchen and added 1 mini (this apparently auto extended a 2 year contract) so we could watch the Saints games. Usually have friends over- tailgating at home. Within a MONTH DirecTV DROPPED the local channel that carried the games. I called numerous times trying to get this resolved. Was blown off- nothing they could do about it- can't get another local channel- bla bla bla. This went on for over half the season. Finally I switched to DISH and sent DirecTV their equipment back. Then the harassing phone calls started saying I OWED THEM $391. This has gone on for a YEAR. Now they filed a NEGATIVE report with the Credit Unions. Don't know what else to do- but I will NOT PAY THESE CROOKS a nickel- BEWARE.

I was scheduled for service between 12-4pm. I received a confirmation text the morning of service. I then received another text at 2 pm stating your tech will arrive at 4pm. They never arrived and finally after spending several hours on the phone and being transferred several times and having the called dropped several times I was able to reschedule. They had no explanation why the tech didn't show and said the appointment had been canceled but could not tell me by who. They only had one opening for a new appointment in the same week and if I didn't take it would need to wait two weeks. The customer service by phone is awful and the subcontractors obviously have poor work ethic.

We have not had cable or internet in our home in over 3 years due to the lack of prior service provided by providers in our area and decided to give them a try? STILL don't have service due to DirecTV and their lack of work ethic in their employees. They have till the end of day to correct this situation and I will demand my money back as they have not installed my equipment yet...