DIRECTV Reviews

I was a loyal customer of DirecTV for probably 10 years. The service worked great. A couple of months ago my receiver stopped working. I was getting a flash across the screen every couple of minutes. I contacted DirecTV multiple times to try and get this resolved. They charged my card for a new receiver. I called again and it was never delivered. After 2 months of going back and forth, I told them to cancel my service. It was just not worth my time. I also told them I was not paying for the 2 months while I waited around trying to get a new receiver.

I received yet another phone call from a DirecTV that I needed to understand: the name of the caller, the name of the company, and what it was about. There were a lot of questions and repetitions for them to communicate with me. The caller spoke very rapidly, in heavily accented English. When asked to repeat slowly, there was not much improvement. I appreciate the need for employment and their willingness to learn English, please just don't use them on the phone.

On May 28th 2019 I called DirecTV to evaluate the option of doing business with them. The agent over the phone said that not only was I eligible for the 300 $ reward card shown on the flier but I was also eligible for another $300 reward card. It's June 12 2019. I have been on their rewards site, called the customer service, talked to manager and even if they have the chance to review the phone call that are registered and listen to what the agent says they did not stand behind their promise. They are a JOKE. Their customer service is a JOKE. Do not trust them. They are a bunch of liars.

I have been a DIRECTV customer for many years. I have always had issues with them. I have spent hours and hours on the phone with them and never have they resolved an issue. Finally last year I filed a complaint against them, and although they certainly did not resolve the issue, they did offer me a special price moving forward and credited me partially for my over-payments with two free months of service. Almost immediately my bill started creeping up again, until it was $250/month just for cable again!

We were originally with AT&T Uverse (I loved it) but while we're were shopping at Costco a DirecTV sales agent caught the attention of my other half with NFL ticket. I explained to him I wasn't interested and we were locked into a contract. He went on to tell my OH that if we switched we wouldn't have to pay to get out of our contract with AT&T (we did have to pay it) and also that we'd receive a gift card for $300 to Costco. He went on to tell us that because we were singing up at Costco they'd waive our equipment fee and no service fees for 2 years. All of this was a lie. We had to pay AT&T, only got a $50 gift card and always have had an equipment fee.

I was a Dish customer for 15+ years until the HBO feud interfered with GOT. So I switched to DirecTV; I just canceled it after 3 months. There are several reasons I canceled. But, primarily it was because I felt as though I was spending valuable time flipping through channels (Shopping, religion, music) that I never asked for/needed; similar to hoarding, sure have lots of stuff with no use. Another reason: The channels I did intentionally purchase showed mind-numbing, mainstreaming, repetitive, boring content; I think of it as a waste of a good life. Why anyone would pay for such an experience is beyond imagination, or maybe imagination has been stifled by too much DirecTV. A third reason: I contacted DirecTV on more than one occasion, not due to meaningless perception, but because I was lost on their screen format; I wasn't able to watch what I thought I was subscribed to.

I call to complain because my bill was too high. It went up like 40.00 dollars. So when I call I told them my problem and the guy I talk to told me to not pay the extra amount. So when I went to look at my account they were showing I did not owe anything .So I went to my bank and they had taken out the amount without my consent so I call again and everyone I had talk to put me on hold and then I got disconnected. It was almost like they hung up and then same thing happen when I talk to someone higher up.

Life’s too short to deal with DirecTV. Their sales and ordering team are so helpful but they don’t know what they’re doing. I’ve just wasted my entire Saturday and days of calling before this. How hard is it to connect 3 more TVs to additional account. I guess it is for DTV. Please save your blood pressure, don’t be fooled, technicians are nice bit just shrug their shoulders and say you’re going to have to order this all over again, invest days on the phone and an entire day of your life waiting for installation only to be disappointed or compromised. I’m googling alternatives and DTV can come get their gear. I’m done.

This is the worse Scam company I’ve ever been with. Worse customer service. They tell you one thing and is another **. I don’t know why would AT&T partner up with DirecTV. I’ve been a customer with AT&T for many years and this is not how they work. I’m 100% disappointed.

Six months into my twelve-month contract, they offered to upgrade my equipment at no additional charge - I agreed, as long as there would be NO additional charge. They told me it may take 2-3 billing cycles to get credited for the extra fees that may show up on the first couple of invoices. Because no credit arrived on the third billing cycle, I called them. After nearly an hour on the phone, I was told they would correct the issue with the next billing cycle. A month later, the next bill came, with the continuing overcharges, and no credit. I called again, was told they could not refund the overcharges, but could instead lower my bill somewhat going forward. I expressed my displeasure, and was told they will look into it further, and they will get back to me within 5-10 business days. I am not holding my breath waiting for them.

So let me start with I have been a customer for several years now. This last experience is what has prompted me to leave feedback. After several issues here’s what happened on 6-8-19. So 2 days ago my tv stopped working saying my Genie isn’t connected to my tv. I swapped hdmi cables. Still nothing. Checked all connections. Still nothing. Went to bed and then to work the next morning. Came home from work and spent 30 minutes on hold. After spending 45 minutes with tech support came to the resolution they need to send a tech out and inspect the box. Scheduled the date for today 6-8-19 between 12-4. I wake up this morning check my emails and I have an appointment email from Directv. Open it up and the tech is going to my old address which is 5 minutes from my house I bought last year.

I came home to find several of the channels I paid for were not working. I attempted to fix the problem by resetting my receiver. All my programming went out. After waiting for over an hour for customer service, I just gave up. This happened during the NBA Finals, which I was really interested in watching. Terrible service!

I called to have services transferred since we were moving- they applied a credit to my account immediately for being a loyal customer for the next 12 months. Then when the services were transferred a couple weeks later my bill went back up to the same it previously was. They won’t honor it after speaking with several agents- supervisors, managers in both the billing and loyalty department. I even have an email confirming what my bill about is and they are still not honoring. Ever since ATT took over they have horrible customer service and no American agents. Considering their calls are recorded you would think they would pull the call and follow what the previous rep said they would do but no- absolutely got nowhere. I might just have to take my business elsewhere once my contract is up. Very upset!!

I was a 7 year customer of DirecTV. Got them when I moved into my new house as it already had a satellite dish from DirecTV mounted on the house and I really wanted to get the NFL Sunday Ticket. I then for 7 years dealt with nothing but horrible customer service from DirecTV. My wife and I couldn't be more frustrated with them and will never return or give them any more of our money ever! The ending was when I called to buy the MLB package and asked them if they could demote my Genie II back to the hardwired Genie I as we had nothing but connection problems since they installed what was supposed to be a very good product. This seemed to me like a very reasonable request considering they talked me into the new technology that didn't hold up very well at all.

I spoke to a representative about the equipment I needed to return and was told that I owed $437 and $93.00 of that is the actual usage of the service. I returned the equipment one week ago. I called today and was told that I had to return the equipment within 180 days so I wouldn’t be charged???? And was told that my actual bill usage is $207???? So, basically I returned the equipment and now I have to pay for it!!!! Never will I ever deal with DirecTV again!!!!

This company is the worst! Tell me how can a company offer a FREE TRIAL for 30 DAYS and charge them? Well that's exactly what happened to me. I tried out DirecTV Now streaming platform on the free trial for 30 Days offer on March 16th 2019. I cancelled it on March 20th 2019 (Yes exactly "4" Days) as I figured their service was not up to par with some of the competitors and extremely expensive with what you are able to get on their packages. Tell me why am I now noticing on my credit card they charged me $100 during that 30 DAY FREE Trial in which I only used 4 of those days?? I contacted them and the supervisor says there's no way to refund my money.

DirecTV LNB Receiver Problem 6 June 2019. During a recent system upgrade to the Genie 3, DirecTV installed a new and improved satellite dish. The satellite dish worked great for about one year and then the signal strength reduced to about 60% of normal. Tree obstruction and weather were not an issue. Quite, obviously, the low signal strength is the reason for the current “771” error code. I reset the receiver and did all of the troubleshooting suggested and nothing would eliminate this error code problem. On visual inspection of the LNB 3D2RBLNBRO-14 at the satellite dish, I determined that the plastic lens cap over the LNB sensor, was half full of water.

I have been a DirecTV customer for many years. Since AT&T acquired DirecTV there have been constant software problems. They correct one problem and create a more severe one. At the present time, I am unable to watch regular TV or recordings. For recordings, the picture freezes and unfreezes every 10 seconds for a period of time. Eventually, it freezes permanently then a message appears asking if you want to delete the program. It might only be 10 minutes of an hour show! For regular TV, the same freezing problem occurs. At that point, the remote doesn't work so the only correction is to turn off the TV. By this time, you have missed a part of the show. Sometimes it freezes and then reboots itself.

Wow, worst customer service I have ever experienced. Lost service on beautiful, clear days and they want to charge me to have someone come look. I spent 1 hour, 16 minutes on hold, talking to idiots, and transferred to six different people to get the runaround. I cancelled and was told my early termination fee must be paid and I told the guy I am not paying a cent and he said, "Fine, we'll cancel your service and you'll be sent to collections". If you are looking at this company for TV, DO NOT DO IT. PATHETIC! Seriously, don't do it.

The DirecTV guy talked me into upgrading to a Genie. He said they work better, they're faster. Clearer. Naa, I liked my old ones. For starters he knew I had 5 TVs in my house, but he never bothered mentioning that ONLY 4 could be watched at the same time. Isn't that a boatload of poop. What kind of a upgrade is it when we CAN'T watch one of our TVs. Now I'm stuck for another 2 years.

How very sad! I have been a customer of Directv for 20+ years. Lived in the same home for all that time with exemplary service. Then we moved in April and called DirecTV (now AT&T) to let them know of our new address. We were excited to be able to update our system and scheduled for a tech to set up service at our new home. The tech arrived and discussed that we needed some new wires and additional boxes to be installed and gave us a number to reschedule.

I am in total disbelief that DirecTV has gone downhill since AT&T bought them. There is lack of knowledgeable customer service representatives and the online remodeling was a tragedy. I can't no understand why AT&T would change something that worked to now having a terrible run around website. All I want is to order the same channels I had before. I’m saying good bye to AT&T-DirecTv and looking for other alternatives like cable.

Made a reservation to have a scheduled install as a new customer when we close on our new house, got a call back over a week later asking my husband to confirm all details to confirm the reservation. He was not asked to confirm the last 4 of social or credit card #. He was asked to provide all the full data again. Feeling uneasy about this after the call, my husband checked our accounts, sure enough fraudulent charges on our banking statement. He called customer service directly and was told by a DIRECTV employee that our reservation was cancelled, and other reservations were being made by one of their employees under all different names. Fraud happens to be closed on the weekends, so I called today to rectify the situation. My husband was given the Fraud line on Friday for me to call on Monday morning.

We have been subscribers to DirecTV since 2001, that's 18 years of loyalty to one company. When we started with them, our bill was approximately $61 per month. Now it is nearly $200 per month with NO PREMIUM CHANNELS!!! I just called them for a promotional discount and got NOTHING. She advised me they have promotions for new customers but NOT for loyal customers. We are going to cut the cord.

771 code has come up on vast majority of channels for the past 3 months. I have tried everything to correct the problem myself. Nothing has worked. Today I called customer service and was told I had to pay $99 for a technician to come out and correct the problem or $8.99 a month. I don’t understand how there can be a problem with their service that I already pay for yet need to pay additional to have it fixed. I mentioned that I would be canceling my subscription in September and the lady at customer service told me “we don’t want you to do that.” Well of course they don’t. I could go on about the ridiculous things that were said by customer service but I don’t want to ramble on. Very poor service for a very poor product. Stay away.

I had DirecTV for over a year. That worked good. But when the time comes to cancel services, the nightmare begins. Calling to get new or upgrade products are taken immediately, but to cancel they direct to a different service and put you on hold forever (and there is no way to cancel online). I finally could cancel, but it took me 1 hour on the phone just waiting! 1 hour!!! Shameful!!

I have had DirecTV since 2007, but for the past few years the service has steadily declined. The picture locks up, the sound shuts off, but today’s issues will end my relationship with DirecTV or anything that involves AT&T. For the past 10 years at least we have had as many as 6 televisions that operated any time we turned them on. For the past 2 days we cannot run but 3 televisions at any one time. When calling customer service I was told nothing could be done and his only explanation for our trouble must have been a system upgrade. When I explained this was a new problem and I wanted the system to work as it had been, he said my choice was to sign a new 2 year contract or cancel the service. So, there is no way I would ever enter into a longer contract with such a poor service company. In fact, I suspect this issue is a way for AT&T to lock people into longer contracts.

I've been with DirecTV since 2014. I was moving and was trying to get service at my new location. I called them May 12th and set up an installation for May 25th the day I was moving in which they was charging me $199 for. The technician called me and rescheduled for whatever reason to the 26. Which I thought was odd coz it was a Sunday. So I called to confirm the appointment and nobody knew what I was talking about. I was being passed around for hours. Finally they scheduled another installation date for may 31st. A week later. Ok I took it. My appointment time was from 8-12. I waited and waited no one showed up. I call DirecTV at 12 pm and they once again passed me around from person to person. Hanging up on me numerous. Till finally someone tell me the tech cancelled my appointment. Why???

A man came to my door representing DirecTV, offering a great deal on a bundled package for only 123 per month, with free install and a 200 Visa reward card, how could I resist? I took advantage of this great deal and it's been less than a month and I have received bills totaling 274 dollars, and my package is not bundled, and I am also not eligible for the 200 reward because I do not have a bundle.

I had DirecTV for over 25 years and was always happy with the service. Since they merged with AT&T, their customer service has been terrible. I had a Genie that stopped working that killed service for the rest of the house. After talking to reps for over an hour, I got a service appointment. The guy never showed up. Rescheduled. The guy arrived 90 minutes after the END of his scheduled 4-hour window and only after I called to complain. He couldn't fix the problem. Had to schedule another tech. Of course, that guy arrived 60 minutes late to his 4-hour window. At least he fixed the problem though. So that whole ordeal lasted about 2 weeks.

Called Feb of 2019 to get new service to our home in Colorado. They came right out and set up everything fine on Feb. 11, 2019. Great service, very nice tech. He helped me set up DirecTV and how to pay out of our checking account. Due to needing a locate, put a temporary antenna up at our house vs in the ground and said they would be back later in the week or next week at the latest. Never showed up, called back into DirecTV, they asked me to call 811 for a locate. I did, DirecTV never showed up when they said they would. Called them back, this time it snowed and they had to reschedule. Because of the snow and the sandy soil in Estes Park, Colorado DirecTV asked me to do another locate.

The customer support is non-existent and I am going to cancel my contract. The other day I was speaking to a technical support person and after a time they just hung up the phone. Now this evening I called and they indicated they were "down" for a couple of hours and call back then. On top of this the programming leaves something to be desired.

In the past month I have sporadically been unable to tune into the games I pay for. I have been a customer for 23 years and never had this issue prior to ATT purchase. My brother has Xfinity and never has this problem. I need Directv for NFL package, but unfortunately may have to cancel all other premium channels to add Xfinity MLB Network. Sales reps are clueless. Trying to claim games must be blacked out. Really! It shouldn’t be this hard.

I will never in my life go with DirecTV for a satellite company. They rip you off, add unexplained charges every month. Their customer service representatives just don’t know what they’re doing.. I’m completely unsatisfied with this company. I wouldn’t recommend this service to anyone.

10 year old receiver blew hard drive. Agent says “we’ll send a new one free.” Charged 25.00 for new receiver. Money lost... 25.00. New receiver didn’t work. Purchase protection plan for 8.99, for one month to avoid 99.00 tech visit. Representative lied.. 6 month minimum on protection plan. Money lost... 54.00. Customer services says “we’ll send you a box and return label to send back the broken receiver.” Box comes with label for new receiver. Call to send correct label. Label supposed to arrive in 7-10 days. No label. Clock is ticking to return defective equipment or 135.00 unreturned equipment fee. 135.00 charge hits the bill. Customer service says they’ll credit the 135.00 when they get the broken equipment back. I tell them I’ve been waiting 6 weeks on the label they can’t seem to get in the mail. I paid the 135.00 and threw their junk receiver in the trash because they are never going to send the label. Total money lost... 214.00. What a rip off.

60% Commercials. The amount of commercials you have to watch to finish a program is insane. The only way to actually watch a program is to record it so you can fast forward through all of the commercials. Too expensive for the money.

I spoke with a very nice young man in Sam's Club about DirecTV. He explained the program very well and I felt good about the product that I was purchasing. He even set up the time and confirmed my day and time with the company. The day of install I was called at 1:19 and missed the call. I call him back at 1:39 and the installer was unavailable. I lost 4 hours of work because of less than 20 minutes. As an AT&T company you have got to do better for those that work and respect the time of your customers. I was told that I could reschedule, but I chose not to due to thinking that I could possibly lose hours of work again. Beware of this company and the disrespect of an individual's time.

I've had DIRECTV since 2001. It was great til I moved and upgraded to Genie. They installed four boxes and was charged for seven for two years. Didn't even know until had a problem with tv picture. Technical support told me. They offered me to pay my bill for month and 20$ off for year. I had to call three times because didn't get the credit for the month. They still wanted me to pay 100$. I agreed because moving and tired of arguing when they actually owe me around 1,000$. I cancelled my premium channels and then couldn't watch the ones I recorded prior on the premium channels. They told me I could go back to old boxes and services I had in June because I've paid extra for when equipment failed. I asked to have done and now they're saying I can't.

On 5/22/19, I had a tech come out to my dad's house to upgrade the equipment as we were told the old satellite is falling apart and soon will no longer work. The tech was a total idiot. After installing the new equipment he tells us that we need a new tv as dad's didn't have enough input to run the new receiver and his DVD player. I buy a tv the next day and ended up returning it because a friend came and looked at the new system. He said the tech from DIRECTV didn't bother to finish hooking up all the cables. No need for new tv. But DIRECTV sure needs a new tech. Can't believe he would do this to a 92 year old who's only entertainment is his tv and DVD'

I have been a client of DirecTV since 2004. Since the merger with AT&T the customer Service is a joke. I have been trying to get a simple Issue resolved for ONE month. I needed to replace ONE wireless genie replaced. My appointment was cancelled THREE times with no warning. It appears the right hand doesn’t know what the left hand is doing. I AM SICK OF AT&T. Please bring DirecTV back.

Have had nothing but problems upon problems since AT&T has taken over Directv!! They ask for a return # in case of "lost calls", but NEVER call back. Told they don't have the ability to make outgoing calls! Seriously? Told contract was cancelled, then when I called to cancel, told person never cancelled contract & I would have to pay for early cancellation! Have spent 7+ hrs being passed from wrong dept to wrong dept, in English, then Spanish. Even sent to the cell, internet, & home security depts instead of tech support!

Buyer beware!!! I've had DirecTV for over 8 yrs now. I'm moving to a place that doesn't let a dish be installed. I purchased approx $200 in movies and was hoping to download them so I don't lose them. Well I found out the hard way that you cant download them even though you paid for them, once the service is disconnected you lose access to the app, so you can't watch them either. I am completely frustrated that I'm out the nearly $200 and wish I'd never purchased through my dvr.

DIRECTV salesman lied about free bonuses for signing up. When I called to cancel premium services, they were still billing me two months later. I called to check on this and was advised no record of my cancellation existed. So they refused to refund the charges. When my service contract is up, I will definitely be cancelling the account! Don't trust them!

I just hung up after being on the phone for over 2-hours with DirecTV’s mobile/RV service after being on hold and being passed around to no less than 6-technical advisors with no solutions to my problem of not receiving my local channels. Apparently DirecTV changed their software and now when we drive to a different location we no longer get our local stations, just a few days ago we got all of our channels no matter where the RV was, not any more and they don’t know how to fix it. They disconnected me once and I got no call back from them. I finally gave up one the last being on hold of 20-minutes and I hung up. If they don’t call me back I will cancel my service tomorrow, just really very poor customer service skills over the entire spectrum of service possibilities. Very sad!!

I use the online chat and phone service to pay bills or ask questions about bills. Our bill is never the same each month and when I use the chat to get explanation she says I'm paying for channels I dont receive. So then I call to speak to someone and they're saying I am not paying for them nor being charged. No one can explain why I'm told two different things and when I ask a break down of my charges I get told "this is your total bill" and no explanations no matter how many times I ask. Terrible customer service.

I have been with ATT for 15 years and have been happy with their service up until now. This review does not highlight all the deceit and many calls and hrs. involved - it just highlights the major points of contention. I was on the phone with an ATT loyalty rep about upgrading a phone. I was offered an iPhone 7 for $0.99 with a 2-year contract. This same rep offered me a DirecTV plan that included Showtime, an Amazon Prime video app, and a Netflix app among other possibilities. I was told I had 14 days to try out the system at no cost.

The DTV App, A catch 22 product. I have had so many issues with this app for DIRECTV on my iPhone X. No one seems to be able to solve the problem. Often times the people they send you too are not the right person and they have to end up transferring you to another person who isn’t right person then they have to transfer you to another person who isn’t the right person. It is a complete squirrel cage that never stops spinning. Ultimately you just give up or they determined that they can’t fix the problem.

Anybody out there tired of the same 100 (or so) songs over and over again? Every channel I listen to have the same songs repeated, this has been going on since AT&T bought out Directv and completely change the format last year. I suppose they got a great deal when they got rid of "Sonic" and put "Music Choice" on for us, but I've been bored with the music since about a week after they made the change. Sonic wasn't all that good either, but better than this. This is not just a particular channel, it's the same with everyone I play. I knew we were done in as soon as AT&T bought out a pretty good company, happens every time, just too big a company and it will ALWAYS be that way with them.

We were with DirecTV, it was good, our bill would be no more than $150 a month till this month. Directv Merged with At&t and our bill came out to $550.00 so I contacted Customers service, she said I can make payments on it so we won't get cut off. I was like okay so how much do I have to pay? She said $175. I paid it. Then the same day it's cut off. Someone calls saying we are past due when that wasn't true. We never had to make payments till now and our bill never been so high. Any how they said for me to get it turn back on I would have to pay the full amount..I'M STILL TRYING TO FIGURE OUT HOW MY BILL WENT FROM $100 TO $550?? BUT OVERALL I'M SO NOT HAPPY WITH THE SERVICE.

For those who have yet had to deal with the Directv Service Department, consider yourself fortunate. As I have explained to various employees over the years, I always dreaded calling Directv and since AT&T service is deplorable. If you understand their system, you stand a chance at victory. If not you may as well hang up the phone. When you call and finally get through to a human, chances are it will be the newest member in the department. They won't be able to help. So don't lose your temper. Just ask for "The Retention Department". If you have any hope of success, this person is your best option. In the all the years I endured two year contract after contract I was only able to have my problem addressed through a visit with the Loyalty Dept. These are the senior employees who actually know what is possible.

I subscribed to DirecTV when I moved to a building in Los Angeles that only had connections for DirecTV and ATT internet service. Then 6 months later I lost my job, and decided to move to San Antonio, TX. It was then, when I called to cancel, that I learned that I signed a contract for 2 years! I could not believe that after losing my job, these people still refused to waive early cancellation fee, and all they offered was to put my account on hold.

Beware of DirecTV!! Customer service will not disconnect your services- nor document your account that you request it to be disconnected. They keep you on the phone and transfer you from one department to another.. Hours later you are really at the end of your rope and have accomplished NOTHING!! Don't believe the amount you are told if you negotiate a lower payment.. They will triple charge what is verbally told on your phone conversation. I'm still waiting a month later for return boxes to get this trash out of my house... and guess what??? I'm just called them to pay my bill and they still want to send me from department to department. Bill now $435.54. Been asking since Feb to disconnect it.

I'm so done with DirecTV, they are the worst company ever. They have the worst horrible customer service. Either their representatives are useless or they do not want to help. Every time I contact DirecTV, all they do is transfer you from person to another one. I spend over 1 hour on the line without solving the problem. I got so frustrated and upset with this customer service. It's ridiculous how they treat people these days. They lie all the time about why your bills keep increasing (They lie even more than Donald Trump LOL), they raise my bill over 50% more and each presentative tells you something different. I'm so mad with them. They make my blood pressure goes high. This is my last month with them. I'm so done with DirecTV. I can't believe how bad their customer service is nowadays. Shame on them.

I recently had to get a new receiver from DirecTV. After getting it set up I went to my movie purchases and they weren't there. When I asked why they stated that they stay with the receiver not the account. So I purchased 25 movies that I can no longer have access to. 500 dollars down the drain. They won't even reimburse me or add those movies to the new receiver. I would very much like to speak with a lawyer concerning this since I purchased and paid in full for a product they sold to me but are now not allowing me to have access to.

When contacting DirecTV you're connected to people in the Philippines who can never help you and transfer you from one person to another spending hours on one phone call only to have more issues because of mistakes. Since AT&T took over ownership DirecTV has really gone downhill. I was a customer for 20 some years and never so glad as to cancel my account with DirecTV. They are bad news.

DirecTV raised my rates from $89 to $156 with no warning. They sent me a bill for $313 for 2 months owed. I was told they would combine my DirecTV with my AT&T bill several months ago. However, they didn't bill me and we didn't find out until the service wouldn't work. To top it off they wouldn't talk to us about the disconnect until we paid the bill!

Recorded shows on the local channel 4 show a test pattern instead of the recorded show. Speaking to the Directv representative on the phone advised me I am not paying for local channels even though I am paying for the box that lets me watch the local channels. She even told me I should go buy an antenna if I wanted to watch the local channels.

Why is it too difficult to keep broadcasts that have run over (like sports events) available to view on the guide. Is it beyond the ability of the brains at DirecTV to find a way to inform their viewers that a game is still playing on a channel after it has crossed over into the next broadcast.

DirecTV is constantly changing the date of my payment, them saying I owe late payment. All my payments are made from online banking. I have had this billing problem several times. At one point I was owed a refund. Then I'm on the phone for hours to be transferred four times with the only resolution to pay the bill!! I have had nothing but problems with this company. I plan to stop my services as soon as bill is resolved.

I attempted to cancel my service with this company last year after I had been with them 24 months and was no longer under contract. Their service was terrible and did not ever work right. They agreed to come out and fix my equipment and I was very clear I was not wanting to go back under a contract. I was assured by them that I would not be put on a contract. I am trying to cancel a year later due to un-satisfaction and now being told that I am canceling a 24 month contract that I never agreed to. Do not do business with this company. ATT now owns them. They are entirely too big now and no longer care about their customers.

After my dad passed away, mom needed her bill lowered. After her talking with them was told her bill would be 53.00 plus tax. Only to receive 3 bills for April and a 2 year contract. Mom is elderly, I’m her daughter, I call to check when she received all these bills. They knew nothing about 53.00 and would cancel her service May 15. This didn’t happen. After 2 half hours on the phone with them and being cut off after 1 hour and Fifteen min. and 3 more calls and many lies we hopefully will be free of them with 480.00 cancellations fees. No box to send equipment back and no tv programming for my fixed income widow, elderly mother. What is this world coming to. I would not give any star if I didn’t have to. Please beware and don’t bundle with AT&T.

My experience has been horrible with customer service. They will tell you what you want to hear and not put it in writing and when you get the bill they tell you that is not how it is done. Then you are stuck with the bill. They will not stand by their words. Do not trust them. If you can record all your conversations so you can replay it to them. They will also go back and say, "Our guidelines say this..." They don't even try to do anything to make it right.

This is the WORST company with the WORST customer service & "supervisors" I have EVER had to deal with. They are so nonchalant about customer complaints & how their "local" offices completely waste their customers whole day & offer no solutions or at least offer a credit. Instead they catch an attitude because the customer is upset that they had to rearrange their whole day because the technician is over 2 hours late! It's ok for the big companies to treat their customers any kind of way & be unacceptably late but as soon as the customer is late on a payment their services is quickly disconnected. I would advise against this company not only because of their horrible customer service but also because every month it's a new charge & you have to call repeatedly for an adjustment. Sent via the Samsung Galaxy Note8, an AT&T 4G LTE smartphone.

I experienced a lack of service from 5/15/19 to 5/16/19. After repeated calls, the issue could not be resolved over the phone. I was told that a technician would come to my home, but a fee would be charged. I declined and had my service terminated. I had the premium service and paid $195 per month, which is a ten dollar increase from last month. In addition, I did not receive a monthly statement this month and paid by phone because I did not want to incur a late payment fee. I asked for instructions on the return of my equipment and for a technician to remove the satellite disk. I am responsible for the return of my equipment myself, and THE SATELLITE DISK IS NOT REMOVED FROM MY ROOF. It is considered to be my responsibility. Although I had my service cut off on 5/16/19, for lack of service, I will be billed through 6/12/19.

When you cancel your service, DIRECTV will try to make you pay for the equipment with the claim they did not receive the equipment. It will cost you over 2 hours' phone call with their crappy call center overseas to save your $300 from getting stolen by DIRECTV. Suggestion: return the equipment with UPS tracking code, if you have DIRECTV contract. If you don't just do business with an purely organized firm such as DIRECTV.

Our DVR stopped working (kept freezing the picture and then skipping ahead). We were told that the equipment was faulty and needed to be replaced with a newer DVR. We were also told on the phone when we scheduled the appointment for a couple weeks later (that was the first available) that it would be NO CHARGE. On the same call I asked about replacing some old boxes on other TVs in our home. They said that could not be done on the same appointment because it would require a different rep to do the work. So, we scheduled 2 appointments a week or so apart. When the first rep arrived to replace the DVR we confirmed there was no charge before he did the work. He did a good job and replaced the equipment.

We've had DirecTV for a few years. We travel with an RV and call DirecTV when we are in an area for several days or more to have them activate the local network channels for that area. When I get a knowledgeable person after a ten minutes on the phone they can easily send a reset to my Genie box and all is well. The key is getting someone that knows what they are doing. Usually I get told right away "I'll be happy to help you" only to be be transferred after 10-15 minutes. Sometimes it takes 30 minutes or more on the phone.

Avoid the AT&T and DirecTV bundle lure! If you bite on this package, you will have signed-up for a contract that will terminate without them notifying you (in my case, on page 3 of a 4 paged invoice that was vaguely written and hidden in subparagraph parentheses!) Immediately, after my contract "expired" my bill went up by $100 per month - a 44% increase! So I called their "Customer Loyalty" department, and, without boring you with the ridiculous offers, customer service scripts and incredible amount of time it took me to navigate through their quagmire of BS, the bottom line is that DirecTV is hemorrhaging customers so quickly that they will not renegotiate a sane deal with their customer base and their C-Suite is attempting to use fuzzy math, in articles I subsequently read, to describe how they are really making more money per customer than they were before! Ha! What a joke!

I was removed from their call list Sept. by an actual person 2018. They call an excessive amount, 9 amish and 4 pmish... I answered today and they hung up on me. Wish I could show a pic of my call log. Today is May 15, 2019. Just called me. Called 2 times today already. Not sure why my Galaxy phone deletes call logs but...

I had my Directv installed on November 24, 2018. I noticed on January 14 that I had a leak directly under where the DirecTV satellite was installed. It leaked into my family room onto my lamp and hit my carpet. I inquired with DIRECTV. It took a few weeks but finally had a correct number to call for damage control. In the letter that they sent me, it stated to send in estimates pictures of the damage and who the Service provider was.

Having been a customer of both DirecTV and AT&T individually and now as one, since they bought DirecTV, I can truthfully say they are a horrible company! With regards to my DirecTV account, I was with them for well over 10 years. Every 6-12 months they would jack my rates up, I would call, then they would fix them. I played this game for the entire time I was with DirecTV and since AT&T bought them they have reduced the time to the 6-month mark. I had finally had enough and decided to cut the cord and go with an online competitor. I called to cancel service and was, per their usual, offered a significant price reduction. Only this time I didn't bite. This is where they turned nasty. I was told I had 12 months left on my contract and I would be charged $10 per remaining month. I informed them that I did not sign a contract and that was incorrect. In a nutshell, they said "tough". Take the new price offer or pay the fee to get out. I'm out. Never again.

It seemed as if I was getting a bill every two weeks. Also the customer service was horrible. I have never felt like a valued customer with this service. I called to voice my concern and all I hear is "Sorry that’s how we do things here." So I asked them if they would send me some boxes to return the equipment. They told me to go to a UPS store and send it off myself which is exactly what I plan to do.

I took AT&T Internet and they suggested if I bundle with DirecTV it will be cheaper. So we took DirecTV and Internet for $82 dollar. After a year the price went up to $130 and when we called customer service of AT&T they said we have to talk to DirecTV customer service which was a nightmare to reach!! Then I found my Internet has no contract but TV has 2 years contract and the discounted $82 is for one year!!! They also charging us $10 per month for technical assistant fee if we need a technician to come to our house any time for any issue. There is also a $210 for early cancellation. None of these were communicated to us. All these hidden charge or contract or cancellation fees. I paid $210 to cancel my tv service and kept the Internet. Be very careful when they give you bundle up service like this.

When I subscribed to DirecTV I made a 24 month contract to get better rates. I did that in June of 2017 and now I want to cancel my subscription as of the end of May 2019. They said because I added other equipment after June of 2017 I owe them from the time of that new equipment install. I never agreed to that so now I am stuck paying an early termination fee.

Been a customer of DirecTV since 2007. When I first signed up they told me that my first payment of 200 dollars was for the service of DirecTV and I will pay on prepaid basis every month until my contract end. When my contract ended I went on a month to month prepaid basis. Had a few issues but still was okay. I fell on hard times. Since I was on a prepaid basis or at least that what the representative told me, I paid my last bill for that month. When I got ready to cancel she told me I still owe a bill for 115. I told her I was on a prepaid monthly basis and I didn't owe anything because I already paid for that month. I found out that the 200 dollar was for a credit check. If she was to have told me it was for that I would have stopped there because I don't and never had credit.

I previously had Dish TV but decided to go with DirecTV because of a great promotion. They offered some of the same perks as Dish - I could watch programs on my phone or tablet, etc. Well, first of all, in order to watch this on my tablet, I had to purchase a new tablet because my other tablet wasn't new enough. Funny, it worked beautifully with Dish. While attempting many times to watch programs on DirecTV on my tablet, I found I couldn't get through a half hour program without freezing three times. I called for assistance and was directed to reboot the modem. After a few more attempts, I gave up and started using Amazon Prime.

Updated on 05/17/2019: On the phone with them over two hours trying to get credit for being charged wrongly. Reps overseas could not help and finally spoke with someone in the States that helped. Bills change every month. Horrible company! Cancelled acct. Since AT&T took over they have really gone downhill. Have had them for 20 years, but enough is enough!

I have been a customer with DIRECTV since 2010 and I have to wait 5 days to get a service call. I also pay for a service contact. This is unexplainable. A company this size and the service is terrible. I will be telling people to look elsewhere for good tv because it is not here.

I have been a DirecTV customer since 1996 and am completely unhappy with it since AT&T has taken it over. I have had large increases which I have to call yearly to negotiate, the customer service is poor, the call center is inadequate and I am seriously thinking of canceling it after all of these years. Every time I call, they try to sell me AT&T phone service which is EXTREMELY frustrating!!!! I do not want AT&T phone service. My last phone call, they were unable to fix my problem and then continued to try and sell me their phone service. So frustrating!! Bring back the old DIRECTV!!

My DirecTV keeps going up and after contacting billing and the supposed 'Loyalty Representative', I got no satisfaction whatsoever. She wanted to transfer me to another person. During the 50 minute period, I talked with 3 different representatives and finally gave up -- I think that's what they wanted me to do. As soon as I can do without this service, I will cancel.

Customer for 20+ Years - But do they care? NO!!! Prices have been going up and up. Called DirecTV about once a month asking about it. Finally fed up and canceled. The best they could offer us was $20 discount and lowering our package. GOODBYE DIRECTV.

Canceled due to exorbitant increase in monthly bill. Had them for about 3 years. Carried all the insurance including the one that entitled you to a free upgrade on equipment every 2 years. I was talking to them after the 2 year period and they mentioned the “free upgrade”. I confirmed it was free and made the arrangements for the installation. Approximately a year later there was a significant increase in my monthly payment. I called and there was nothing that they would do for me. I cancelled the service. Then I get a bill charging me $180.00 cancellation fee.

I was paying $122 a month for 200 channels with DirecTV and been their customers for 20 years. They told me last week I needed new receiver, so of course they charge me for it, the technician brought a new one and the new receiver that died the moment he left. After hours of talking to the customer service, they informed me that the new receiver was defective and arranged to send another one a week and half later, So when I got the new receiver in the mail, the customer service informed me after an hour and half over the phone that they could not activate it, so I had enough, overpaying for only few channels, didn't have DirecTV for a week and half, now I have to return both the new receivers. So I saved myself and signed up with another provider for half price and a whole lot channels. DirecTV customer service is the most incompetent I have ever dealt with and waste customers' time for hours over the phone. Stay away from DirecTV.

7 years with DTV and it gets worse by the year! Every time we upgrade there are more and more problems! Freezing up! Reconnecting! Fast forwarding speeds up on its own! Can't pause half the time! We'd have time saved up on a show and then it starts to reboot on its own and we lose everything! Searching through the guide and all of a sudden it speeds through 10 or more pages at a time on its own! I could go on but this crap is already exhausting! I call and all they can tell me is to try rebooting! Seriously? This crappy service reboots itself at least 4 times a day! They tell me I am a loyal customer but yet can't keep my service under $100.00 a month like I need! (Fixed income).

I have been a customer for 17 years. I can objectively say that for most of those years service was great for someone like me out in boondocks. However since AT&T has taken over customer service has gone downhill. I am a snowbird traveling to FL every winter. The last few years having my service put on vacation hold and then reestablished has been a pain. When calling to put my service on hold, I was asked for a date for return service. I was told to give them any date for the computer.

Ever since AT&T took over, the quality of service and customer support has gone down the toilet. They keep raising the price, taking away channels, and then offer no real support when you need it. The only reason I have continued to deal with it is because of the Sunday Ticket. Right now considering moving to another provider as the NFL is only a few months out the year. If your considering making the switch, don’t. You won’t be happy.

The worst service I've ever experienced. I've had the service 4 months and have had to call 4 times, twice to have someone come out to fix a shoddy install and twice because my bill had been very wrong. Then I signed up for the lower level protection plan and telling two separate representatives I did not want the higher plan. I was charged for the higher plan. I don't receive my statement until the day they charge so any adjustments have to be a credit for the following month. It makes it difficult to budget for the month. Very deceitful and incompetent staff.

I have been with DirecTV for over 5 years and called in the service department to get my boxes fixed but they came and replaced them. A year later I moved and did not need TV and they told me you're still on the hook because you upgraded your boxes. I come to find out this is very common deceitful practice at DirecTV for many years. They now lost a 15 year AT&T customer as well. I will be filing complaints with BBB and the Attorney General.

Once this Company had the best customer service in the business. If you don't have access to good cable they were by far the best option. In the last 5 years, & especially since being bought by AT&T, you now have to wait forever to get someone to answer, & their technology has to be the worst in the industry in my humble opinion.

If I could give this company a zero star I would starting with the persistent salesperson that approach us, Victor. So he sold us a package, we ended up not being able to use their services because of certain factors with our home, we had to paid them 19.95 upfront fee, which he said it was refundable if we had to cancel. So I called 2 days later to cancel and now no one knows about upfront fee money. They don't even see it in the history in the computer. Their customer service is a hot mess, no one knows anything. I'm so glad we did not use their services, they have horrible reviews on other sites. Be careful. Nightmare. Thank God all I lost was 20 dollars. Shame on them for ripping people off, and shame on Victor the salesperson in Sam's Club, for brushing us off. The way he did.

We live in a small town, Coldspring, about 70 miles N of Houston and don’t have many services options. We have AT&T cell service (since 1989), and selected AT&T DirecTV for TV. DirecTV works fine when it’s not storming outside, but we’ve had problems with their billing department. I suggest you get a paper bill, because their online billing makes you go check your account each month online and you just have a balance with no detail back up... Very annoying. AT&T phone service in the area is not good. Constantly dropping calls, but they send an email with our monthly billing total. Their email billing is very efficient. Makes me wonder why their DirecTV subsidiary can’t do the same. It’s part of the technology frustrations you deal within a small town and I suppose in time both issues will be resolved.

If you like paying too much, having your monthly fee increased and being treated like you don't matter whatsoever by customer support then this is the provider for you. We have had to call customer service and request to be transferred to the "retention" department every time our bill changes due to "deals" expiring or increases in charges. We live in Orange County, CA and have had Cox, Dish and DirecTV. They each have more cons than pros and we are finally going to cut the cord.

We've been loyal customers of DirecTV for 15 years, but that apparently counts for very little. Scene I: They cut off our service and leave us with non-functional equipment. Everything started when, out of the blue, DirecTV sent us a new receiver. No one contacted us about it, so it kind of sat there for about two weeks. Then they abruptly cut off our service, so we called them. They said we needed to hook up the new box. We gamely tried to set it up, but ran into the SWM not detected error.

We used DirecTV for tv for the past 5 years. Beware, they direct bill you and will change your billing amount at will. No one reaches out to let you know, they just change your bill and draft your account! It was challenging dealing with the pixelation of our shows, losing signal for inclement weather, but this was the straw that broke the camel's back. We switched to Comcast and have been very happy. They reach out to us when our promotion is about to end to offer us new deals, the OnDemand is 1000% better, DirecTV has very little on demand. Save yourself the frustration and poor business practices and go with ANYONE other than DirecTV!

This is the worst company I have ever dealt with. My bill doubled. They said I had upgraded which I did not. Tried to resolve it. Finally asked for a supervisor. Never heard from him. I plan on getting out of this and hopefully I will never have to deal with them again. My advice is stay away from doing business with them.

I noticed my DirecTV bill kept increasing every month. Well once it had almost doubled. I called to see what the extra charges were for. I was told I had ordered the HBO and Cinemax movie packages. I told the lady I never ordered the package and not sure what they can do but if they can see what we watch they can see that we never even turn on these channels, why would we when we didn't even know we had them. She said, "Well it's in our system on this date someone called you and you added the packages." I again told the lady I have never talked to anyone. All she kept saying was, "There is a note in our system."

Worst cable company ever. Comcast starting to look better than you guys. Techs don’t show up. The my don’t come on time. You guys add fees for equipment people don’t have. I will NEVER get DirecTV again. I regret that AT&T have to work with you guys. DirecTV about to make AT&T lose customers. You guys charging me for a cancellation fee even though my area don’t service. Y’all hell.... THE WORST THE WORST THE WORST!!!! Bad service, bad techs, bad customer service!!! DIRECTV DESERVE 0 STARS!!!!

Within an hour of installation the new DirecTV box began burning. On the phone for hours, finally said they would send another tech out, we waited all day, but he never came. Called back again, said it would be another week before someone would come. Our house could have burned down and we can't get anyone to pay attention!

First thing that happened, we are Minnesota transplants to Florida and we were assured we could watch all the Twins games on Fox Sports North with an add on package, so this with the NFL package made us go with DirecTV. We cannot watch the twins unless we buy the MLB package, so we were lied to just to get our business. Ever since we had the service, the picture freezes multiple times in an hour, then sometimes not for a long time. It’s very frustrating when it happens during live tv and sports. We have had techs out multiple times and nothing fixes it. I wish we would have never hooked up with these crooks taking our money for nothing....

They give instructions to take their equipment into UPS to return for credit. We took it into UPS and returned the items and were given a receipt. After two months they still had not taken the equipment off our bill so I called UPS and they said Directv wants them to hold the equipment until there are several items and the ship them all together. I am assuming they save shipping charges this way. I also called Directv and they said not to worry that the equipment was received but credit needed to be now released for payment to us.

I switched to DirecTV after getting tired of dealing with Comcast and their terrible customer service/bill always being wrong. The first year of DirecTV was okay. It took a while to get used to their set up for menu, guide, and accessing your DVR recordings. Even after learning it, I think the setup is weird. Other than losing TV during some storms the service itself was fine.

I spent over 3 hours on the phone with customer service over the last two nights for a problem with a login that NEVER HAPPENED BEFORE. I was transferred to at least 8 people during that time. At one point, the third transfer had me back to the original phone number I initially called. Getting a customer service person that is knowledgeable is IMPOSSIBLE. Let alone the fact that their ability to listen to your problem and speak in UNDERSTANDABLE ENGLISH is non-existent. Made the appointment today to have Cable TV put back in. Can't wait to rip that satellite dish off my roof. NEVER TO RETURN AGAIN. DON'T DO IT. NO MATTER WHAT THE PRICE. YOU WILL BE SORRY.

They don't tell the consumer that if you install the upgrade to the Genie Mini and the Genie Lite (they claim if you don't get it, you'll lose your local channels plus a lot of theirs), that you no longer can use these other devices (VCR and DVD). They refuse to correct the problem that our VCR or DVD no longer work with the new receivers. They disconnected these units but claim they don't "service" or reconnect them as they work on DirecTV equipment only. They are not letting the consumer be aware of this because it might affect them getting this "upgrade" installed and maybe the consumer will go with some other company.

We ordered DirecTV on 4/10/19 and was told we would have 30 days to cancel if we were dissatisfied. I read the fine print and it said 14 days. We were 'dissatisfied' after the first night, but tried to adapt, eventually we canceled in six days. Today got a bill for $240! I called and they said the "Buyer's Remorse" period had ended, it's 48 hours!! 48 hours to cancel, nowhere have I seen this number. They now referred me to collections!!! We were told that we will continue to "receive service until May 12" even though we have returned all the equipment, and we have already installed Comcast! Please don't dive into this rabbit hole like we did! Save yourself a lot! of frustration and money.

I've been a DirecTV customer since 1998 and have always felt they provided a high level of Customer Service ... until they became part of the AT&T family. The level of customer service both on the phone and when a service tech is needed to come to the house has plummeted and is now on par with Comcast.

Four years ago I agreed to pay the price and accept the channels offered in the initial setup. No problem there. Since monthly service is pre-paid there is a credit during a vacation hold for the month in which the payment was made and then is adjusted when restarted. I have two homes and routinely put my service on vacation hold as I move between homes. Comcast for one house, DIRECTV in the other. I am out of contract on both homes and do not want to change anything to incur another 2 year contract. When I vacationed and put Directv on hold, Dec 17, 2017, it was not working due to new smart TV's recently installed. After many tech calls customer service assured me the correction was to upgrade receivers which would solve the many issues of the "work, don’t work" issues I was having. This of course would require another contract and increased monthly expense.

I haven't been satisfied with DirecTV since AT&T took over. Their prices has increased, I'm being force to pay for a Regional Sports fee because of my package, even though my family and I aren't big sports fan, the packages channel line up has decrease based on your package choice, and in order to get a particular channel (Nat Geo) you have to pay more for a higher package.

Where does one start. I went to DirecTV as I wanted to leave Comcast cable as they had technical issues of their own. I like to record all of the Seattle Mariners games as a series, which I have that listed on my series recordings. They normally broadcast on ROOT Sports Northwest, channel 687. When I started seeing recordings that were completely blank I discovered the channel it was recording the games on was 675 some kind of FOX sports channel. So I thought I would call for tech support.

Please be aware that if you have a problem with your box and DirecTV sends out a technician you will be charged $98.00. They will not tell you before they send out tech. They will not tell you when the tech visits but they add it to the next bill. I have spent several months attempting to get this off my bill. I need to follow up with FCC and Attorney General. There are definitely many issues with education of most people answering the phone in customer service. Or perhaps they are simply in an extremely difficult job dealing with the mass of complaints against new owner AT&T. Hopefully someone will do a class action lawsuit on this. I hate to see people taken advantage of. Tonight I am hearing that AT&T/DirecTV is in negotiation to remove many stations including A&E.

They can't get any worse at their job. Have had no satellite tv for 15 days now. They have made 3 appointments and haven't shown up yet. The DirecTV reps on the phone do not respect or care about your time. DO NOT USE Directv or AT&T.

I have been a DirecTV customer on and off since 1999. I only use them for the NFL Sunday Ticket as that is the only TV I watch. Each year I use the allowed suspension period. Each year I pay a fortune for numerous channels and features I never use. This past year, as usual, I resumed my service in about June. I travel for a living and found that I could not stream DirecTV on my MacBook. I can stream every other service (Hulu, CBS all access, Netflix, HBO, Amazon Prime, etc). DirecTV kept saying it was my computer. I took it to Apple. No problem.

Worst experience ever. I began services through DirecTV on 3/19/19 after calling and speaking to a sales rep. regarding services in my area and spoke highly of your service in regards to the quality of television and all the other benefits of joining DirecTV and having the on demand services. I trustingly agreed to television only and was not told by the rep. that on demand is only available if you have internet also. I found out only after installation of the dish and boxes and the technician left that I could not access that service. Then even more frustration began when I started seeing ads constantly on channels I specifically asked about for my children because DirecTV was in a contract dispute with Viacom saying that I would lose these channels soon.

I didn’t know AT&T owns DirecTV when I ordered it. I’ve had 3 bills since I had the system installed at my house and every bill I have been overcharged by at least $25 more than I was told it would be when I ordered it. I’ve had to spend 20-30 minutes on the phone with them every month with no relief in sight, and it seems like it is intentional overcharging. I do not recommend this company at all, and considering paying cancellation fees just to get away from this problem Do Not Sign Up with Them, it’s just not worth the hassles!!!!

We've been legacy users of DirecTV for many years, but since AT&T took it over it has been one problem after another. The problems are well documented but customer service is the worse experience ever encountered (that's saying a lot). As of yesterday, they registered a 9.7 BILLION dollar loss due to customers running away from them as fast as possible! Do not be fooled by their con. Programming has diminished while the bill has gone up, service interruption has now become a regular thing, and nothing is ever resolved. DO NOT TRUST THIS COMPANY. You have been warned.

We originally signed on with DirecTV in 1995, when you bought the kit at Radio Shack and installed it yourself. Until AT&T took over it was fantastic service, the only lost signals were due to weather and we loved it. Since AT&T has taken over customer service is at the bottom of the septic tank. We recently scheduled for an equipment upgrade, FOUR appointments were scheduled and no one showed up for any of them.

I had to contact DirecTV customer service five several times trying to get an equipment upgrade and installation appointment. Each phone call lasted over one hour, speaking to two to three separate people each time. On the first three calls, after being on the line for over an hour, I was told someone would call me back in 24 to 48 hours, which never happened. I finally got someone to set an appointment, but on the day/time of the appointment, no one showed up. Not until after the scheduled time did someone call to say they "had no one in the area and were trying to locate a technician."

My identity was stolen and someone ran up a bill of $703.00 in my name. I didn't realize it was on my credit report til recently. The charges are from 2015. I called them. Told them. They sent me the paperwork. I filled it out and I've been waiting 2 months for it to come off. I called them to ask what the hold up was and they said I need a police report for this cable. Garbage. The police don't have time. They told me. Well this ** company won't remove this off my credit report til I get one. They suck. Don't ever get them. My father had them. Same bill every month then 3 months later every month after it went up and the poor 83 year old sat on the phone for hours 'cause that's how they work.

I received billing for services I did not request and was told different reasons for it until I finally decided to cancel my service. After cancelling my service I continued to get billed for items I did not order. Customer service blamed me as if I did something wrong. They stated I re-ordered and I must have given someone my login detail. I was given scripted responses and told it was resolved several times when nothing was actually resolved. I'm on my 4th call now hoping that someone will resolve it.

This has to be one of the most dishonest and unethical companies that I have ever had the displeasure to work with. I have spent hours and hours on the phone and in the AT&T store to resolve the most basic issues. After 3 hours on the phone today, no one call tell me why my bill increased $30 per month. They added $8 per month for insurance without my knowledge.

I was with them for 4 years and never missed a payment. I canceled and they call me every day to resign... My wife sent back 5 out of 6 boxes forgot that the youngest son had one. Instead of calling on this they just bill us and never call, text, email, but they call every day from different numbers. They will tell you that they care, but they don't! WE STAY AWAY!

I have had DIRECTV for 20 years. Their customer service has always been excellent. Since DirecTV was bought by AT&T their customer service is horrible. I had to call then 6 times and each time they asked the same questions and went through the same troubleshooting. The 7th time I called I got a former DirecTV employee. She finally got the issue resolved. Each time I called I had to go over the issue. I asked don't they have notes in my file and they said no. I told the supervisor if I call again and get the same run around I would switch to another provider. Switching to another provider for my house is no big deal but I have DIRECTV in my RV. I spoke with a Dish rep and she was so bad I ask her was she trying not to get me to go with Dish.

We moved and called to cancel our DirecTV service. The phone call took forever but finally the rep agreed and gave me a confirmation number. We continued to receive DirecTV bill thru both Century link and AT&T. Both companies don’t show a record of us canceling. That confirmation number was invalid. I am waiting for a class action suit now. This is a complete scam.

The representative I spoke with while selling me the cable tv only did not tell me that after 1 yr my bill would go up double which is now $167 for only TV for another Whole year. I asked the representative Shirley. "How can I get your equipment back to you and Cancel?" She said my year contract was up. But I'm in a commitment for 2 yrs. She refused to give me any information on sending the equipment back to them. I would never have gotten into such an agreement. Had I been told up front. So Shirley says that I couldn't send them their equipment back 'cause they are gonna charge me for it.

I am 72 years old with walking difficulties. My mini Genie is not connecting to my TV. I called after running all of the diagnostics I knew. The auto operator made me do all of the same things again. Once I finally spoke to a real person, she had me do the exact same things again. I walked back and forth, etc etc etc. from Genie to mini Genie with no success. After TWO HOURS, I was informed that all they can do is send me component cables. Although I have a protection policy, I was going to be charged. Finally that was cleared. Now I must wait 3-4 business days to receive component cables I have no idea how to install on a TV on the wall. If you are not 6’ tall, healthy, and tech savvy, don’t use DirecTV.

We had had Directv for years with no complaints. Last week our DVR failed, and they sent us a replacement one. I was told to return the old box. They refuse to send me a label for the box. I have seriously called them 11 times and they still haven't resolved the issue. They say they will charge me for the box but every time I call them, I am told to do something different. Their customer service is TERRIBLE!! I am calling other providers today.

Received a message saying my payment was declined. When I finally got someone to talk to me he said my debit card expired 7 months ago. I had my card and told him it didn't expire for another year and if they show it's been expired for 7 months how were they able to continue taking out payments. He said I don't know. I had to reset my autopay. My payment keeps going up and service goes down. Right now my shows keep freezing up and the tect wants to know what kind of TV I have. Really ready for a change.

After AT&T has taken over, the customer service has gone downhill very much! I have been with DirecTV 15yrs+ and now cannot get decent help on basic change of package, or billing. When we finally get to speak with someone, then ask or another dept. it is as if we do not exist. Our account info is not transferred to them so we have to re-establish ability to get things changed on our account. An hour wasted on 4-5 calls into them & they still don't get it. They repeat the same things over & over as if they didn't hear what we said!

Called service on 4-18-19 to cancel service as of 4-26-19 as we are moving. Got hard sell on transferring service and not canceling. When I said no they immediately cancelled my service on 4-18. Spent the next 6 hours on the phone trying to get it resolved, got hung up on 3 times, transferred to 8 diff people, given 4 diff phone numbers to call and yet no one could undo their mistake. To date no service has been restored. I will never use AT&T again.

Was having trouble with DirecTV. Was told a technician would be here between 4 & 8 pm. It’s10:23 and no one has showed up or called. Was asking for help online, I got a request to sign up for autopay. REALLY?

My mother and I each have our own accounts and have been with DIRECTV for over 25 years. I have three receivers and more channels, including HBO. She has no movie channels and a lesser package but pays $35 more per month. New customers pay less and get more, so don't be fooled if you are a new customer. We have called and asked for promotions, discounts, the same packages, etc. and are told that what you get depends on the representative you get and the promotions that are available.

I have a major billing problem, to which I called a Shirley ** at the office of the ATT President, she had helped me in the past, and she responded by putting another worker on it, but she is lazy. Doesn't get back, lies about calling or trying to get me. It's about the problems of my bill which Shirley put someone on it because it is way out of the agreement. Please direct me to the right place, thank you for your time.

The worst thing I ever did was get DIRECTV. We had Dish TV for 9 years with almost absolutely no problems. Our cell phones are with AT&T and they talked us into switching to DirecTV again. The biggest mistake I have ever made. We constantly do not have any cable. Everything we record has free screens or lost signal. Could not finish recording for the last five days. We have not had any cable. Just the code seven seven one without any weather. Technician won't come until Sunday which means four more days of no cable TV. Three different series that we are watching we have not been able to see any of the episodes. Contract ends in July. I am definitely canceling and we'll never get DIRECTV again as long as I live.

We live in Northwest and winter in AZ. We take DTV transmitters between our two residences, or to our RV. All we normally do is call DTV to change service area so we can get local channels. Today back in NW, took 1 hour 45 minutes and transfers to 5 different representatives just to transfer to local service. Representatives are incompetent and do not speak or understand English! Truly believe service has declined since AT&T took over. we DO NOT recommend DirecTV!

Terrible. Customer service was terrible. When we tried to cancel and return equipment it became a fiasco. Called customer service three different times to send back equipment. Three times they told us they would send us a package to ship it back to them. They never did. I tried to take it back to their store but they refused to take it! Finally went online to see that I had to take it to FedEx myself! Why didn't the Outsourced help just tell me that in the first place?! NEVER AGAIN!

My husband was approached by someone in Walmart selling DirecTV. He was told tv, internet and phone was going to be $106... which was great! They came out and said they could not do the internet or phone.... Ok fine. They said that only Spectrum covered our area. They disconnected our internet to hook up their equipment. Never said anything about it - we found out when Spectrum came to fix it. They used Spectrum's equipment to connect their equipment!!! We ended up cancelling DirecTV and they said it would be 480.00. Let them know the situation and they said that there were no notes!! They didn’t know who sold me the DirecTV or the tech and they couldn’t do anything about it!!! Oh and that the ugly dish would have to stay and I could call a third party to come and take it off!!!

The phone setup is abysmal. Called tech support, this process took 4 attempts (automated service kept redirecting to inactive extensions), was on hold for 32 minutes. Tried from different phone, connected under 5 minutes while the other phone was STILL on hold. Explained issue to tech, unable to solve. Told it was probably an issue with dish or coax, wanted to send a tech. Researched issue online while tech was scheduling, found the channel I had lost was now in a different package. Subscription issue. Asked to be transferred to dept to schedule disconnect, sent to another inactive extension. Called back, canceled my account.

Don't waste your time or money. We had AT&T years ago and left because they were liars and only wanted money and screwed us over. We were DirecTV customers until last week. We used to love them and then they joined up with AT&T. Ever since quality of service, amount paid for service and customer service plummeted hardcore. Do anything and everything you can to avoid this company for any type of service. If that's not possible then record everything they say to you because they will screw you over too...

Dish Network doesnt have HBO and Game of Thrones anymore. Was willing to switch to get DirecTV. Talked to rep. Had program plan all set. Directv said it would be 1st week in May. Told them that was too late and Game of Thrones would about be over, so 'cancel it'. Rep said ''let me look'... aha, have an opening 2 days later for install on April 12th. I said ok then, I will take it. DirecTV the next day said they couldnt do it and cancelled installation. I called them and was mad and they said earliest was 1st week in May again. I said ''CANCEL IT ALL THEN''... DirecTV said they will check and see if they can get me in sooner. Like a dummy, I said "ok''. Bingo, they said they could get me in on the 15th of April, Monday, 4 days later, and we set up a time slot. Said I would get a $100 Visa gift card for my 'troubles'.

Took three visits by installers to finally install my DirecTV then when I return the equipment they will not acknowledge receipt of one of the units I refuse to pay and they put it on my credit report.

We have had DirecTV for over 10 years. 14 days ago our box quit working. I called in and was told that my box was so old it would need to be replaced so they scheduled a technician to come out but not for 5 days. That day my husband stayed home, without pay, waiting. Nothing. No call, no show. I called and they told me 3 different reasons as to why no one showed, none legit.

Lousy slow slow Genie which often shuts down. Overpriced. Only have it because I me and wife aren't fans of the local football teams so only way to watch is with DirecTV. SHAME on NFL and kudos for DirecTV to spend billions on NFL knowing most people would leave their overpriced underperforming service if they could watch what football team they wanted. HATE DirecTV. Makes Comcast look not so bad. RIDICULOUS.

I have been a DirecTV customer since 2002. This Feb., 2018 I upgraded 3 of my TVs to the Genie. The definition is subpar despite having the display set to the higher display setting. The TV display resolution for my kitchen TV which still has my old DirecTV box is great. I have more incidences of the mouth movement & audio being out of sync now with the Genie. When I spoke with a rep. about upgrading to the Genie, not once did the rep tell me I would have to enter into a new 2 yr. contract. I have made several calls requesting a manager and have been on hold so long that the call drops. I have held as long as 49 min. without ever reaching a manager and then the call drops.

I have been a Directv customer for over 3 years and have been bundling my service with AT&T phone and high speed internet. At this point I cannot even calculate the number of hours that I have spent on the phone trying to resolve billing issues. It is hands down the worst company I have ever encountered as far as billing and service on the phone. Get ready for lots of unsolicited phone calls trying to trick you into adding channels as well. These companies should be ashamed. All of the support is handled overseas as well. Do yourself a favor and stay FAR away from these companies.

I have been a Directv customer since 2003 and had set up a direct payments every month. I was never late. About 4/12/19 I needed my dish to be secured because of the wind had moved it. I called Directv and they set up a service appointment for me. I get a confirmation email and 3 different text messages reminding me for the time and the day of the appointment. I wait all day and NO ONE SHOWED UP. I called and I was told that the technician was busy and they won’t be able to make it. OKAY. I scheduled a next day appointment. I get an email and 3 text messages to confirm and same f thing NO ONE SHOWED UP AGAIN.

Tried to restore service with DIRECTV, on phone Friday for 4 hours, talked to 12 different people, got no service, called back on Saturday 8 am for 4 hours and 7 different people, got no service, called on Sunday and was told will get call back at 2pm, call back was at 12pm and was told had to pay more money to start service, paid $266.00 on Thursdays, but that was not enough for new service on old account, for new account could not be ordered. I will never use directv or att products, be sure you don't.

I have attempted twice to switch to DirecTV in the last four months. The first time I gave them three weeks to install the dish and all of the boxes. I took off from work the day of install. DirecTV was supposed to show up between 8AM-12PM. By 1 PM I called to see where the tech was. I was told that he should be there within the hour. After two more hours I called again. Again I was told the tech was 20 minutes out. I finally got an email canceling the appointment and rescheduling for the next day. That was not possible since I had to go back to work. So I scrapped the installation altogether.

I was promised to get Michigan Local channels. I could only get Toledo Ohio channels. On Saturday 4/13/2019. I stayed on the phone with DirecTV for also 6 hours without anything done!! I was called a liar, I was yelled at, I was disrespected, called stupid and I was told I was not hearing the right facts that’s why I’m in this mess. This is my fault!! Now, I’ve have been on the phone with DirecTV for 8 hours 4/13/2019. Trying to get this company to replace my equipment they took out. They are refusing. I now have to pay out $300.00 to have my previous company to come out and replace the equipment and service. I have a disability veteran who only watches TV, Will be without service for 2 days because of DirecTV. I want DirecTV pay me back my $300.00 plus the 2 days that my Son has been without service and a apology for their telling their service does covers my area.

Updated on 04/16/2019: This is a follow-up to my previous review at: https://www.consumeraffairs.com/cable_tv/directv.htm?review=5172355#review-5172355. This company continues to be completely unwilling to assist me. I called them again to resolve my issue. The automated system, even though I gave them the account number for DirecTV, sent me to the AT&T cellular department. After explaining what I was calling for, the rep asks what service I am calling for. I said DirecTV, in which I was told I was going to be transferred to the DirecTV Billing. Call transfers, rings, hangs up. So I call back. Again greeted by the automated system. Get to a a rep. Explain my issue. They ask for the account number, I provide it. They ask me to verify the address, I do that, then I am told that I must verify my account using a 4-digit PIN. I never put a 4-digit PIN on the account. It was not there the last 4 times I called in, it shouldn't be there now.

Been transferred around 7 times and each transfer had to go through verifying customer information. Each transfer I’ve asked to cancel my service and at the end of each conversation, I was told that I need to be transferred again to Cancellation Dept. I thought the people I’ve spoken to were from that department because that’s what I asked from the beginning. Still on the phone with them after 3 hours and still waiting to be transferred to another Cancellation Dept rep. This is painful!!!! I can't get them to cancel my service!!!! I tried asking for managers but each time, they refused. Customer Service from HELL!!!!

I have been without service for two days. I called DirecTV and they check from their office and said they have to send a technician. They will want to charge me $99.00 for the technician or force me to take an additional protection service for and extra monthly payment. So be aware if you have DirecTV they will try to steal you money any way they can. If something in their system breaks you are out of luck unless you pay them more or add another change to your account. I will not recommend this company to anybody.