DIRECTV Reviews

Lots of streaming interruptions due to "internet quality problems" which are NOT accurate (have 100mb download speeds). NO TELEPHONE SUPPORT! Only two streams simultaneously (third stream is additional $5/mo). Most expensive streaming service but one of the better channel lineups. Finally, it's AT&T... enough said.

Need custom channel selection instead of package channels especially for low income/elderly. Provide backlit remote for every customer. Too expensive but necessary for news and movies although streaming will my way to get rid of cable.

My biggest complaint with DirecTV & AT&T is the lack of selection. It seems to me that every two or three stations is selling something. I think that their price, product and service is limited and way overpriced but I don’t have any other selection because of where I live,

When I lost my satellite signal during president Bush’s funeral, that tore it. DirecTV, you’re fired! Called to have cable (U-Verse) installed. Clouds go by, lose signal, storm goes over, lose signal.

No show on 2 days with scheduled appt. Lost 2 days of work. Shuffled. From person to person they lie over and over. They clearly don't care! We are leaving this company after 18 years. Worst customer service ever.

Upgraded to 4K and was told that antenna needed modification. Tech told me that he was no longer able to go on a roof due to OSHA regulations. I asked him to give me the device and I would put in place. He called his supervisor and was told he could not do that. I asked him to let me talk to supervisor and supervisor told me that DTV could not give me the part, BUT I could buy it online for approximately $40 to $50 dollars and it would have been free if tech could have free access to antenna, but seeing that antenna was on roof, that created an impasse.

Ongoing problem remains unresolved. From July, when reviewing recorded shows, all are not show on the list. Sometimes turning the receiver off, waiting a few minutes, and turning it back on may help. Unfortunately seems like all recorded events are never shown.

My husband and I switched to DirecTV when we bought our home. We were sick of the increasing prices with our old cable. At first it was fine but their quality has declined and even more so since AT&T took over. We’ve also had previous experience with AT&T and have always had horrible service from them. The customer service does everything to blame you for their problems and even something basic takes forever to troubleshoot. Recently we needed to simply order a new remote and that took well over 30 min. The service is also very poor. Constantly have downloading issues with movies or our recordings disappearing. We also have issues with our second receiver just turning off and rebooting. We can barely watch a 30 min recorded episode without the receiving turning off. All companies have issues but DirecTV truly has gone downhill and is not worth the frustration.

I would really like to have basic tv and use Netflix for everything else. I am tired of the long commercials and shortness of the regular shows. Maybe cable tv will go away. Hopefully something better will come up besides cable and dish.

Drops out with bad weather...nothing you can do. Had to tell technician how I wanted it installed...where the main should come in...how it should branch/connect to all TVs. Keep getting unsolicited calls to add channels for free and then auto-pay after free period is over...very annoying!

Not worth what it costs. Since the take over of AT&T attitude of customer reps are obnoxious as if they don't care if YOU, have their service or not or if your service works or not. You're just a "drop in the bucket". They switch and change programs at will. The customer is simply a hostage usually on a 2 year contract. Which "Auto-Renews" simply because you are using their service and they can change the rules or service of the contract as they please as they own the company and you are not allowed to have legal representation on any dispute and must use their arbitrator to handle any disputes.

Every time I call I'm speaking to someone out the USA (company has outsourced). The individuals never can help me or answer general questions. I always ask the person to transfer me to some in the USA.

Poor customer service. I was a customer for 20+ years and still prices keep being raised. No cares about great customer retention that is why Directv lost so many of their customers. I will never go back to Directv.

Cost is still too high for DirecTV but really the only player for someone who has 4 tvs in the household. Due to monopolistic practices the alternative selections are limited. Repair service excellent! Almost corrected storm interference!

Incompetent tech support techs. Picture momentary blackouts never corrected. Difficult to reach tech support with all the automation. Loss of picture in bad weather. Billing issues. Several installation problems. Have had consistent problems for the last four years.

It is always going down and for the price we should be able to handpick our stations. Why do we need to pay for stations we NEVER watch? Sad how these companies FORCE us to buy stations NO ONE ever even tunes in to. Why not FORCE these cable companies to CHARGE us only for the under 20 stations we watch instead of America's top 200 etc???

For the cost I would think I would get more channels that I watch. I had AT&T in CA and for the same price I DID get the channels I like to watch but here in OK I have to pay 20.00 a month for the three channels I want.

Differences in costs between packages of what you get. In order to receive certain channels you have to pay for channels you don't watch and/or have interest in. There far too many informational and religious networks to scroll through.

My wife wanted to try a new T.V. service provider, we chose DirecTV. WHAT A MISTAKE!!!! They are very unprofessional, make tons of excuses and use substandard contractors. We got our appointment scheduled for a Saturday, I took off work (Time and a HALF). Waited around all day, then had someone call me from India, they proceed to tell me that they ran out of equipment and couldn't do the install. I was past IRATE! I rescheduled for two days later. They made a bunch of excuses and empty promises, then a contractor from Direct Sat USA showed up at my door, No I.D. No Credentials, says "I DON'T EVEN WANNA BE HERE! I JUST WANT TO MAKE IT HOME AT A REASONABLE TIME!" In front of me and my wife! I was in sheer and utter shock!

I had recently moved and had convinced my daughter to switch back to DirecTV as it was $40 a month less. Long story short, I was on the phone with their customer service for an hour and twenty plus minutes. I was transferred NINE times attempting to get a tech to explain how the new streaming service I agreed to a trial run of worked. I ultimately DID NOT find a tech who knew anything about this streaming service. I was transferred back and forth between TWO companies, NOBODY offered ANY solutions.

I have been a DirecTV Customer for twenty years, their service has been decreasing drastically for the last couple of years. I needed to order an additional HD box for an extra t.v. To be installed. To do this it took four different calls and an hour to order a extra box, the language barrier was almost impossible to overcome with the lady I talked to the first time, after being transferred several times, I finally got my box ordered, only to show up as a wireless box, which I cannot use. It took 2 hours and 37 minutes and four more transfers to accomplish this. Multiple excuses, new billing system, needed a technician to come out, needed a two year contract extension. On and On. Completely frustrated with their service. Their service is absolutely the worst I have seen!

Price for service is outrageous. Seems as if they do not care about customers who have been with them for years. Ever since AT&T took over it has gone downhill steadily. Any discounts have all disappeared. Cutting the cord this month.

Spend too much to get a few channels like third tier. Should be able to get basics, pick 10 more for certain amount or 1 channel for $2. It really angers me they will not carry the Blaze.

Very few of their customer support people seem not to understand English well... I also hate the fact that at the age of 82 I had to climb upon my roof to get all the items that they wanted returned. Which I did and they then claimed I had not returned them and wanted to charge me $345.00... But which they did not when I told them I had the UPS Tracking number and knew they received the items.

Difficult getting copies of bills each month. No clue which services we are getting and tired of being charged for garbage channels. I wish there was more definitive information on selected packages. It would also be helpful if customer service were more knowledgeable.

The customer service is terrible. Their rates are so high we will be canceling soon. When asked for a cheaper plan we were told no. That is not acceptable since the neighbors pay half what we pay and have more channels. Crooks!!!

I have been a DirecTV customer for years and my bill kept creeping up so I called. Normally CS would give you discounts and get your bill down but was told no discounts currently available. Told them to disconnect the service and was sent to retention department. Was given discounts and was told I would see a prorated bill for the current billing cycle in a few days which I did and paid the pro rated bill that was sent. Everything fine.

I upgraded my service about 8 months ago and my picture freezes all the times. Changing channels is very slow. I am very disappointed in the service and wish I had my old plan back. The quality of service has been greatly reduced since the merger with AT&T.

The employees in this company lied every time we have called. We cancelled DirecTV in August for Roku. DirecTV is still billing us in December and sent us to collection. We hired an attorney to sue to resolve. DirecTV (ATT) is desperate for money. Also been billing us for a bogus phone for over 2 years through our banking account - that was just discovered!

Directv is much better than "direct, over the air" viewing! Not having that lightning-attractor on the roof is another value! And pic-quality is much better than "on the air!"

When it rains no reception, raised the cost twice while we had service. Went back to antenna. No lost reception during rain. Lots of no cost TV. Ya. Will never ever go back to any type of pay TV. Been ambushed with ads but sent them back to DIRECTV and told them no more ads ever. It worked, yes.

1. DirecTV has canceled WeatherNation, which was the only weather provider that regularly reported the West Coast. The Weather Channel is based in Atlanta and rarely gives anything more than a cursory glance at our side of the US. AccuWeather is no better for us, but they are based in Colorado so at least those folks stand a chance of decent weather forecasting. 2. Programming is relatively complete, I guess, but not programming that is worth the cost of service. 3. Equipment upgrades. The only time customer "service" listens is when one is ready to go elsewhere. DirecTV is quick to make promises to new accounts, but "old" customers fall off the radar. 4. Contact: One would think that they would continue to have email availability, yet they don't. I can "chat" online, thereby using bandwidth unnecessarily, or I can sit on the phone - for a minimum of 30 minutes.

After I paid my bill, I had requested to close my account. My call was transferred and I was placed on hold for 1 hour and 18 minutes at which time DirecTV hung up on me stating, "due to circumstances beyond our control, we cannot take your call." Evidently there is no way to cancel an account online or by email, but only by phone. What year is this? Will never recommend this service or be a customer again.

I went to the AT&T store to get a phone and DirecTV, the DirecTV was never installed due to the fact that there was a tree in the way. The installation guy left and said, "Unfortunately this is not going to happen." Then I started receiving bills for 500.00, I went to the store and made multiple phone calls and no one will help me, they claimed there is a zero balance yet I am still receiving collection calls. I have done conf calls with the collection agency and AT&T and still no luck. I checked Credit Karma today and my credit score plummeted 100 points because of these scammers. Do not do business with this shady company, you will regret it and so will your credit score!!! Still not resolved.

I've been a customer since 2011...I'm leaving for another provider because Direct cares Absolutely Nothing about its existing customer base... If they can give good pricing and benefits to new customers they can do it for their existing customers...but NO THEY WON'T.. they Make a fortune screwing over their loyal customers.. Left ATT 3 years ago. They took over DIRECTV and ruined the company. Corruption and greed typical of an American big business these days.

I called DirectTV support because I rented a movie and when I asked why I could not watch a movie that I PAID for, they refused to help me because I did not know the 4 digit pin. So I got charged for a movie that I was unable to watch. All in all save your money and take your business elsewhere. This service is awful and the assistance is even worse.

I was with DirecTV for 14 years. I loved them. The customer service was second to none. AT&T bought them and customer service is the worst ever. They used to have a special department for people like me - customer loyalty department, it’s gone. The final straw was I asked for a two day extension to pay my bill and they refused to give it to me. That was the final straw. They asked me to return the equipment and I agreed. The only problem is I have to bring it to the UPS place. I am disabled and have RA and cannot do that.

Our family moved and had to cancel our service. We were told that we would have to pay an early disconnect fee. We received conflicting bills, one stated we owed $207.00 and one said we owed $17.00. When calling in to customer service, I was put on hold for over 30 minutes. The customer service rep had told me that he was going back and forth with the loyalty department. Then he came back and said they had waived the early disconnect fee.

Called customer service on behalf of my mother in law. She's older and has a hard time understanding things so I was trying to simplify her tv guide for her so she knows what she can and can't watch based on what package she has. I was trying to figure out how to filter her tv guide through settings to only show channels she's subscribed to. (I am able to do this with Spectrum, I figured DirecTV would have it too).

DirecTV is too expensive for what they offer. When accessing DirecTV there are many problems with loading. It is a bit of a waste. When you call customer service be prepared to be on the phone at least an hour. The free channels they offer are mostly ads.

Recorded shows don't record, 900 channels and it's all ads and infomercials. The service is exceptionally expensive, and customer service is terrible taking forever to reach a live person then the person is from another country and you can't understand them.

Paying $120/Month just to watch tv (with no special channels) seems exorbitant to me. But, then I remember when it was all free. As a retired person, it seems that there should be a "basic use" rate that is affordable to those on a limited income.

DIRECTV has deceptive sales pitches. Fast talking sales reps, legal language only a seasoned attorney would maybe understand. Contracts not fully explained. Choice of programs that are interesting or not selling something make up what looks like a lot of stations but actually is very few unless you want to pay a very high premium. Cable and satellite tv is the biggest rip off of this century. Add crap reality and cupcake baking shows and that pretty much defines what suckers we all are.

Did not have peace of mind every month. Jack the price without informing and on question simple answer promotion drop. Very frosted with customer service. No upper management contact available. Hope managers on floor must be available. Also please bring call center back in USA.

Directv is fine to have for watching tv but if you ever need to call about anything, good luck. You have to talk to machines for 10 minutes before you can get to a rep and then it is a toss up on if they can help you or not. Also, it is very frustrating that the bill just continues to rise the longer you are a Directv customer. You would think if you are subscribed for a long period of time then your bill would either stay the same or even be rewarded by getting a discount but Directv just continues to try to get the most money from their customers.

Bill is never stable. Called several times - was told 3 different amounts. My bill would be monthly. Was approx 87.00, then went to approx 97.00, then went to approx 124.00, then went to approx 130.00. When called to find out why was told it would be 99.00 starting January. I got cut off during call and after calling back and going on everything again was told it would be 165.00 a month. I called back spoke to another representative and was told it would be 130.00 a month. This is ridiculous and this is only for basic service. Representative advised if I changed to AT&T cellphones they would reduce it. I would have never changed from Dish had I known about these types of problems.

I've been a DirecTV customer several times in several different states. Have to say that since AT&T bought them out, the quality has gone down the toilet. They used to have the absolute best customer service, now it's almost impossible to get through to someone who even speaks English, let alone is willing to help you. Their service has gone down in quality as well, never had issues before, now the service is spotty, the equipment works intermittently, and it took 3 different attempts to have them install working equipment or even show up! I would never ever recommend DirecTV to anyone again, now that AT&T is in charge. What a disappointment.

I recently dumped DirecTV in favor of a Roku device after 15 years of constant price increases, constant outages, and non-responsive customer service representatives. It got so bad I posted to my Facebook account every time the service went out, which, during the summer, was once or twice a day. DirecTV's response was to just wait until it stopped raining. I'm in Florida - we get a severe thunderstorm just about EVERY DAY!!! The reason I waited so long was because nothing else was available in my area. I still don't like combining internet with TV service, but it's miles better than DirecTV!!!

I have been a DirecTV customer for 20 years. Too expensive. Even when they give you a set rate it continues to go up every month. Has gotten worse since AT&T took over. Will be disconnecting our service with them.

The customer loyalty section really tries to help you remain with the company. They made me a deal I could not refuse. It is not always about price, but the first contacts could use more training in their professional approach.

The cost for the service is about three times what I can get it with Mediacom. Until Hurricane Michael hit service was very reliable except when a severe thunderstorm came by. We haven’t had service for two months and can’t get anyone to come out and fix/replace our antenna.

We have 127 channels and for $95 a month there is the basic channels plus a few premium like History and Discovery but the majority of the 127 channels are Home Shopping, Food or other "Let's sell you something" channels.

I had my services disconnected 9/26/18 due to a move. The service could not be transferred. I did everything PER the instructions of both. Confirmation was received. The equipment items made it to their respective destinations. Due to the d/c date vs the billing dates I received a full month's bill. I was told I MUST pay the entire amount before the bill would be prorated and THEN & ONLY THEN I would receive my prorated refund. OKAY... So fast forward thru all the weeks between then and now & countless hours, phone calls, customer “service” stories, theories & promises, I still have NO refund. A call made on 12/3 had me transferred 3 times & finally I was told this matter was being referred to the “expedited processing” dept.???

I received a call from DirecTV for a 3 month FREE trial of Showtime and Cinemax - then my bill came, $25.99 plus tax charge and another line item crediting me back only $12.00 plus tax. You see it wasn’t “free”. The first month’s bill came and I caught the mistake. It took DirecTV rep about 15 minutes to get my $13.99 credit and she said it won’t happen again. Yep, this happens every month. I again got a credit for only $12 instead of $25.99. When you make the exact same mistake month after month it’s intentional in my opinion. DirecTV are thieves.

I figure it's much much better than Comcast. It's way better than Dish. I actually get my satellite for $20 a month as it is constantly buffering when wanting to watch playback and forget "On Demand" that's just not happening. We are still waiting for Fios to hit our area then we are a goner. Even so, Customer Service Supports always great.

Can't get the channels I like and get the channels I don't like. When cloud goes over or storms my satellite will go out so I can't get the weather. I can't afford the good package that I would like.

Service is inconsistent constant outages. Make for a lousy experience trying to fully watch a program. My plan is to cancel this service because I am not getting the full experience. There are periods of screen freezing.

DIRECTV's last update really sucks. Much more confusing. Too many problems with DVR system. Programs requested to be recorded are not and many programs and sprouting events not requested are recorded. I will be changing providers in the near future.

DIRECTV is very expensive compared to many other streaming services! Has a great remote, favorites, wide selection of packages, but ALL are very expensive! Always trying to get you to purchase premium movie channels or extra sports packages!

Absolutely the worst possible customer service in the history of mankind. The Service itself basically sucks and is overpriced. And, when it goes out, which is always, they charge you for a service call. Then, they don't show up at all for the first service call. Then, after 3 hours on the phone to find out why and you endure their harassment, they make you a priority. Then, the next service call for the 8-12 window runs a little late, then a little more, then 3 hours, then another 4 hours on the phone with zero attempts to rectify the situation. Watch dust gather before dealing with this absolutely joke of company, no cell phone, no prehistoric pace internet, no landline, absolutely nothing... Literally every single option for TV, internet, cell, and landline is a better and cheaper choice... Bye bye ATT/DirecTV, me and the other 31 units paying you waaaayyy too much for nothing are so happy to see you go!!!!

We have DirecTV and can’t get AT&T Uverse in our area although we are currently AT&T customers. To me it’s a monopoly because we can’t get the service that we want. They won’t allow us to get it.

Their promotions are short and provider don't let you know in advance that the promotion is about to expire. They just bill you an enormous amount the next month without you knowing that the promotion has ended.

DirecTV is horrible when it comes to streaming outside the home (even w/ subscription). They still have not figured out their merger with AT&T after doing so 4 years ago. How are customers putting up with this?

Lately the service has been terrible. Receiving programs on the genie freezes up, reboots. Also feel when you been a customer for so long you should receive something for being loyal. Like when new customers get a great discount.

Costs keep rising but the service remains the same - lousy for the money you spend, they nickel and dime you to death for everything! You would think they'd come into the 21st century with streaming movies.

DirecTV installed a new service at my house on October 19, 2018. Since then every 5 to 10 minutes the system has to reconnect in the middle of whatever I am watching. I called customer service and they said it was a "known problem" and refused to send a technician out to look at it. I was told to give it a couple of weeks and the problem should go away. It did not go away so I called back. Now they want to charge me $99 to have a technician come out and fix my system that has not worked since the day it was installed. Please reconsider giving any of your money to AT&T and or DirecTV.

There was a problem with the channel changing suddenly; without input. It appears the problem has been solved, however, the channel information will appear suddenly. DirecTVNow does have the best streaming channel selection. It appears that DirecTVNow is still working out the kinks. I'll remain a customer for now...

The cost is too much for the packages provided. A fee schedule that would include only the programming one is interested in would be more equitable. Not all of the extraneous programs that are included in the various packages are of interest.

DirecTV needs their own internet service instead of partnering with AT&T Al's streamline better packages and NO PAC 12 network??? What's up with that **???? I get it cable says they cheaper but quality is not as good as DirecTV.

Charges for each detail. You pay for the box in each room, the DVR, the HD, whole home and anything else to make this a high price cable company. Each box has its own fee... there should be a main box and not a night charge for each.

Unreliable and expensive. A little rain and we lose service. We cancelled upgrade and still got charged. Called them and got credit but the following month got charged again. If you don’t keep an eye on your bills be ready to get overcharged. When you call support it seems you are talking to somebody in another country.

Since AT&T swallowed up DIRECTV they offshored all technical and customer service support. Most can barely speak English and their help in assisting for account or technical issues is almost non-existent. They also continually remove channels from most expensive viewing packages.

I am not happy with the provider and constantly look for better provider. DirecTV is very expensive, provides many channels one does not watch. Although I am a long time customer, discounts as promised are not given.

Since AT&T took over DirecTV, customer service, channel selection took a nose dive and prices went thru the roof. I won't ever be an AT&T DirecTV customer again.

They dont offer internet in my area. So I have to pay a separate bill for my phone, my cable and my internet without being able to save money by bundling a package. The internet I have to use is HughesNet. It's incredibly slow, we have to wait forever on shows and videos to buffer.

My bill goes up constantly and they are not willing to help very much when you are in need to defer your payment. I asked to change my due date and they could not make that happen. Not very flexible at all.

I ordered the Genie HD DVR and Genie mini to replace HR24 & HR21 which had been working well for years and finally the HDD failed and I had to replace them. The customer service person, Jhon **., convinced me on the two replacements when he told me they were customer installable. They weren't, so we had the first of 4 (one never showed up after 8 hours) installers AT&T sent to our home. The first one got the Genie HD DVR to work after changing the satellite dish. But, he could not get the Genie mini to connect to the Genie HD DVR server while has was at our home after talking to his tech support. He told us to wait an hour and it would work. It didn't... so another hour or so on the help line and they sent another installer... same thing after talking to his tech support...

I am ready to quit DirecTV and go to Spectrum. I have never ever seen such a horrible software update to the Genie DVR, and DirecTV does nothing to fix it. I pay well over $140 per month for only frustration. This company, and the parent AT&T are absolutely horrible. I'm giving them until January 31, 2019. If they don't fix the software, I'm done!!!

DO NOT EVER SIGN UP FOR DirecTV! I cannot stress that enough. It is by far the worst company with whom I have had to deal. When I began the service, about 15 years ago, it was because they sold it to me over the company I had previously used, Comcast. I had never had a problem with Comcast. Directv promised many things, including cheaper service, and did not deliver. I have had poor service for years, and technicians have come out and could not figure out how to remedy the situations. Just one example is GenieGo, which was supposed to allow me to watch programs outside of my home. The technician who came to try to set it up said that he couldn't do it.

Costs too much for the useful channels they offer. Who really needs 25 different QVC channels that are all the same? Wish packages were better. Having to upgrade on a package for 1 or 2 channels really stinks. Wish you could customize your channel package.

This is the second and final time that I’ll use this company. DIRECTV are the best when it comes to selling you their service. Once they have you locked in for 2 years that’s when the bad customer service begins. The package that they sold me is so bad that I would’ve done better watching basic tv with the antenna. Once my 2 years are up I will never shop with ATT or DirecTV again.

I've been a DIRECTV customer since approximately 2001 and I've been very pleased with all aspects of their product and service. I only have two basic complaints. First, I know when a storm is approaching because I lose Satellite connection. Second, their On Demand feature is slightly misleading. You only get your selection if you subscribe to that channel group.

We have had rarely a problem with DirecTV, that is until, AT&T took over, now we are having the same problems we had with UVERSE through AT&T of picture pixelation, freezing, losing a chunk of programs, when this happens, slow remote control response. I wish DirecTV had never sold out to AT&T. If it ain't broke don't sell it to AT&T!

First off when we had DirecTV installed at our home they placed the dish on the front of my house where it is the first thing you see when you come to our home. I called to have it moved and complained to the installer when he put it in, that I wanted it somewhere else. The installer stated that was all he would do because he did not have a pole and that was where it would be. Therefore we are stuck with this big dish on the very front of our home.

For 5 months, DirecTV was charging me $48.99 for NFL Sunday Ticket. They added this package to my subscription without my consent or knowledge. I don't watch ANY football on TV, and I never subscribed to this. I didn't notice I was being billed for it, because I didn't make any changes to my monthly subscription, and I receive e-bills. I simply pay the bill. I'm out over $250 for a football channel. When I discovered they were charging me for unauthorized programming, I requested they refund my payments, but refused to do so. I spoke to a floor supervisor, number ** on December 13, 2018 and she informed me she didn't have the authority to refund my money, and that there WAS NO SUPERVISOR with a higher authority taking phone calls from customers. Great customer service, right??? Oh, if you have to deal with a big corporation like DirecTV, making billions of dollars off of suckers like me.

Too many blackouts on storm nights. Price is really high until I got some relief because of age. Do not get sports channels unless you pay a high amount. Also have to pay extra for high definition.

Since AT&T took over DirecTV it’s bad. Want you to pay 99.00 for a tech to come out when all the tv freeze up when watching tv. They are too high. Customers services is bad. Stinks. I hate AT&T. Look like my bill has gone up. Want to charge me 99.00 for an extra wireless box. Been with DirecTV for over 10 years. Never had this problem. I’m looking for another cable company.

The cost is too high for a few decent channels with standard amount of commercials. Way too many info-commercial channels. I don't like signing a contract for less price 12 months, then get hit the next 12 months for the higher price to make up for the first 12 mo. Ridiculous sales tactics. They don't show the contract expiration date on the statement or website. No local stores to pick up or drop off equipment. In fact - canceling their service very, very soon - not getting stuck in another contract.

I have had DirecTV for at least 10-plus years and at first, I was very pleased with their service but then they changed their menu/platform. Ever since the change, the screen freezes so often, I am forced to unplug and then re-plug the box. More than 90% of the time, I cannot find the shows I record. They seem to believe that changing their system is an update but now I spend more time pushing buttons to find the settings and search menus. I am so sick of it but am tired of fighting with my spouse to get rid of all cable TV.

Cost too much for retired people on a fixed income and for war veterans. You're a big company making millions and can't even help the elderly or war veterans. It would be nice if we could get Steelers football channel and some of the higher channels also. Thank you for listening.

I became frustrated when the company no longer carried NBC locally because of some dispute. I waited for my contract to end and then called them to terminate service. This took over one hour out of my Saturday morning. They never sent me the boxes to return the equipment so I called them after about a week. This time I got the box and returned the equipment as per their instructions. They sent me a robocall saying they have not received the equipment. I called the number on the robocall and left my contact phone number as per their instruction. No callback from them.

I have been with DIRECTV for over 10 years and have multiple accounts. I did actually love the programming and service. However, one of the locations started getting bad service about a year ago. DIRECTV sent technicians out at least five times. One technician left without fixing anything. The last two technicians were supervisory and both rewired the house to fix the problem. The last one suggested downgrading one of the genie boxes to the old system type so that the TVs would quit freezing up in order to save my business as I was about to pay the penalty fees to get out of the contract. None of these suggestions worked. I called to set up cancellation of the services recently and was told that since I put downgraded equipment in my house (at their suggestion) that I had upgraded my system and my contract was extended two years from that date at the increased pricing.

I had asked to change my bill 2 yrs ago. I was told it had changed. They took some of my channels away as agreed to bring it down to 83 dollars. For the next 2yrs I fought them monthly to correct the bill. But instead they continued to charge me 133.00 a month. I finally get another supervisor 2 months ago and it happens again. I'm so frustrated because now I make arrangement for one month. Made a good faith payment. Service not to be interrupted until the 17th and they still turned my cable off. I'm getting an attorney to get my money back and they can never worry about me having cable with them ever again. They've stolen thousands of dollars from me.

Every storm results in lost video and no chance to see news relating to the event. The channel selections are usually old shows that we saw years ago and the few free movies are really ancient. Most of the channel selections are pay as you view movies. I hooked up an antenna on my porch with a single set and I was able to get the same performance and 40+ stations that I get with DirecTV. That is where I am going after this contract expires.

DirecTV has been somewhat of a disappointment. Started out good but doesn’t last. They make promises about costs, channels and equipment then you must spend hrs trying to get what you bargained for. Every once in a while you will get to a representative that is helpful and knowledgeable. I have also used Uverse (which I thought was the best) Xfinity and Comcast. Keep good notes when dealing with ANY cable outlet.

The satellite goes out in a mild breeze or a light rain. They changed the guide format so it is practically unusable. I can't wait for my contract to end. Their billing is a nightmare, took me three months to get it right.

OverPRICED! They are not interested to hear from customer, total greed, no respect of customers. Eventually these cable companies will become a thing of the past! DISH IS NO BETTER, THE SAME GOES FOR THEM TOO!

I had a service outage a few days ago (not the first time either) and had to go through several repetitions of troubleshooting before anyone would help. I plan to return the equipment and cancel within days.

Took the day of waiting for tech to do installing of satellite, of course he was late and on top of that didn't have the right cable box. The type I ordered was out of stock. However the tech called or tried to call service manager to no avail. No one answered the phone, or returned my call to notify me of reschedule date.

Receiver not picking up satellite. Called DirecTV. After 1 hr on phone, and many resets through automated service, will replace receiver for 20.00 charge for shipping (after I have been with them for 5 years) and pay 245.00 monthly. New receiver comes, still doesn't work. Call... Will send service tech out but will call you to schedule. NO call comes, I check Online to find out I'm scheduled for that day. I call and say I never made this appt or scheduled it for today, so they ask me if I want to "reschedule". I said never scheduled in first place.

Too expensive. Looking for alternatives to tv. Hoping cable comes out to us. We live in the country. We are stuck with Directv but the minute another option comes along we will be leaving Directv as quickly as possible.

Customer for over ten years, and DirecTV shows no support or aid to problems. Currently only receiving odd-numbered transponders (over 1/2 of channels), so I don't receive half of what I'm paying for. And my remote control is failing - and DirecTV hasn't replaced after many requests for new unit!

As a 63-year-old disabled Veteran who previously worked for the NY Yankees I would prefer to have Verizon as they are the best! DirecTV sucks! Unfortunately, here in the corrupt south I can't get Verizon on the East Coast due to political reasons.

I am, for the most part, satisfied with AT&T/DirecTV; however their internet speed is dismally slow and I don't think they have immediate plans to increase the speed. My internet is very slow and causes a lot of buffering on my PC as well as my TV streaming of Netflix, Amazon, etc. Also, as with most companies of late, when a customer attempts to call a real human being to get service, they must first navigate a robot and multiple menu selections. If they are lucky after only 15-30 minutes they get connected to a human who spends most of their time apologizing for your having to wait, and due to a language barrier, spends way much longer to understand your needs and fulfill the service requests.

Satellite & cable prices are WAY out of control. I have DirecTV through AT&T & they are throttling me now. I have to watch closely when my "discounts" expire instead of this dang company letting me know. They DO NOT care about customers & ONLY about money for CEO's. To drop cable/satellite I'd have to buy a computer-friendly TV & can't right now so I'm stuck.

I have had DirecTV now for 19 years. My bill for TV is $230 a month. My receiver broke a week ago so I called and after 45 minutes on the phone they agreed to replace it. Mind you we have been paying for insurance all these years. In the past a receiver would be at my door within two day but now they told me it would be 3-5 days. When I complained they said possibly sooner. 3 days went by and no receive so I called back. They apologized but there was nothing they can do. By the way they could not trace the order number they gave me. Called back after 5 business days and was told that it could take up to 7. That got me riled up so I asked to talk to someone else. They switched to technical support and the tech now informed me that they don’t have any receiver and would let me know when they are in stock. This company has gone down since ATT took over. Time to look at Dish, smaller company would always give you better service.

I upgraded my Genie to a Genie2 and put a Genie mini on another TV and Directv said there wasn't any charge to me and the Technician that there wasn't any charge. But after the next day I received a email saying there was a $99 charge. I called Customer service and received a customer care person in the Philippines. The communication is terrible and customer service is also. Another Company that is making money moving parts of their company out of the country to make money. Don't switch to DirecTV or you will be unhappy!

I called DirecTV & HughesNet in June 2018. I told them I was moving from a horrible mold situation in my rental that was detrimental to my health. Both companies put my account on hold even though I told them I was moving in with family and was unsure as to where I would be moving in the future. I found my own place a few months ago and called both companies to have technicians come out to re-instate my service in the new area.

You already pay a very expensive service to never get what you pay for. Example: a small rain TV is out, never on demand works, customer service is a heart attack to happened, you will be for hours on the phone and nothing will be solved. I have complained with BBB a few times and problems are only solved for the first few weeks. My rate to this company is -1000.

The only reason I have DirecTV is for the NFL package. I want access to every game every week and this is the only way I know to get it. I always seem to have all the premium movie channels for free or a highly discounted rate— I rarely watch them, but the folks at DirecTV keep offering them to me for next to nothing. All told I think we pay around $220/month during the NFL season, which I guess is reasonable if you consider how much I'd be spending if I went to a bar to watch every game my team plays.

All cable companies have their good and bad - I feel stuck! It’s expensive! Some of my friends are going with other ways to watch and save money like Hulu - I have tried all the major cable companies. We watch Netflix a lot.

Superb image and sound quality. But the recent "upgrade" for the onscreen display and selection process is quirky at best and much harder to use than the previous displays. The hand-held controller is frequently slow to respond, entries are hit and miss, and some erroneous screens come up (e.g., when deleting a show from the DVR queue, the screen will often select another show altogether). Also, there are recurrent periods of screen drop-outs not related to weather or dish obstructions. Overall, the DirecTV OS is now painfully complex to use. And finally, it is very difficult to determine the actual channel line up for the bare "Family Plan" and to set up a default "Favorite Channels" selection list. Nothing is on the website for this plan. Browser searches return some lineup lists, but they are inaccurate. I still do not know what channels are actually included in the "Family Plan."

Every month we get our out-of-this-world bill and every month I pay it. But this isn't good enough for DirecTV/AT&T. I pay bills every week, so it doesn't lay here. I paid the last one with a check on Dec 2. It was due Dec 5, plenty of time to get there. And here it is the 10th and my husband is jumping up and down because DirecTV is jumping up and down that they didn't get paid.

Recorded programs now have "mandatory" commercials. I record TV shows so I can fast forward through the commercials. I don't like propaganda of any kind. However, for the past few months DirecTV has been feebly attempting to make it impossible to fast forward through that noise. So I'm muting the babble instead. I'm also leaving DirecTV when my contract is up in Feb.

Long story. DirecTV receiver failed a week ago before the Sunday NFL football game. Called, spent 1.5 hours on the phone with a pleasant but clueless operator. Unable to diagnose over the phone, so signed up for a service account at additional cost per month. Scheduled service, but could not get a service call until Wed.!! Keep in mind we are in an urban area, where service should be readily available. By Wed service was back on, but the screen froze intermittently. I called AND went online to cancel. The polite local (read that...local) technician called. Nobody had informed him that we had cancelled. By Friday we got a text message asking if all was OK. I said that problems had recurred. Saturday the technician called and I told him that it appeared to be working again. I called him back at home and asked me to call and reschedule.

We have had DirecTV and AT&T for several years and to say that we are unhappy with our DirecTV services would be an understatement. Since the merger of these 2 entities, DirecTV has been a nightmare. We had NEVER had a problem before the merger. Not allowing the big companies to merge makes sense. The old motto” if it's not broken, why fix it” certainly applies. Let's get right to the issues at hand. We pay approximately $350 a month in hard earned money for both services. DirecTV is $130 of this bill. We don´t mind paying but we do expect it to work properly.

DO NOT GET DIRECTV. I have no choice currently. It is a part of my rent. I don’t pay DirecTV directly. First year I moved here, apparently I got NFL Sunday Ticket for free. No notice or anything of it. Nothing on my statements. Come this fall, I start getting statements saying I am late and owe almost $250! (The first late statement made no mention of NFL Sunday ticket! I had no clue what was wrong.) So, I call and that is when I found out I had NFL Sunday ticket. First time I called was in October, they apologized and said, "We will get that taken off and you won’t have to pay." November rolls around, same thing. I get a late balance notice PLUS another charge and service fee. Call again... Get ahold of NFL dept. representative directly. He says he will remove it, and I know I asked specifically about the charge being taken off my balance - to which the answer was yes.

The local office called after years of service and said I would get HBO and Cinemax free for a year... After my son suggested that I call or chat to see if this was a scam, I went on the app and chatted with a rep that said “good news, I did get that promo”. I specifically asked if it would affect my bill or contract, and was told no it would not. The next day, I received an email that said I would be charged 15.99 per month. False advertising at its best here! When I called to talk to someone in charge, they disconnected me. Bad business! As soon as I can, I will be leaving AT&T/DirecTV behind!!!

Been a customer since 2007 service was fantastic until AT&T took over and now it’s a nightmare. Nothing works right. Your recordings disappear, scheduled recording doesn’t happen or show up on record menu. I reset my TV twice a day to find my recordings because the software issue they are having is a mess. Customer service is a joke. Half the time they come out and say they fixed the problem and an hour later you still have issues. At all costs do not use DirecTV. You will regret it.

I as well would need a week to explain. I have been a loyal customer since 2000 paying for premium service with no issues, I have even recommended DTV to friends. Now AT&T got involved and everything is a mess. I spent 4 days and 20 hours to get service back only to get a call from some "management position" apologizing for my troubles, only to wake up to no service AGAIN! Been on the phone again another 5 hours today and still nowhere. NEVER AGAIN. I AM CANCELING SERVICE AND FEEL A LAWSUIT IS NEEDED! I am not the kind of person who cries lawsuit but I am done. I wouldn't give a star at all if I could.

I have been a customer since 2007, when they were a different company there were not problems. Now with AT&T I contacted them for the first time concerning my bill, they ask for a four digit number that I did not have, or had set up with them, there was no need to contact them until this point, they would not talk to me unless I could produce the number. I then went online, in a chat room finally got that set up. In another chat room, I spoke to them about a week ago, concerning my receiver that I have had for years not staying connected to the internet. They stated I would have a new receiver the next day, it did not come. Contacted them a week later, they blamed FEDEX for the delay and said that the receiver would be delivered by the end of the day. Still have not received it.

Most of the time you can't watch the on-demand shows. Just says, "Cannot Connect to DirecTV at this time." Extremely unreliable. Constantly freezes up or shuts off. Forced to watched commercials to the point of the show actually interrupts the commercials. Seriously. Literally 5 mins of show with 7 mins of commercials. DirecTV is the worst cable system ever. May as well use a coat hanger antenna. The coat hanger with foil was a much more dependable system than DirecTV.

I would need a week to write about how bad my experience was with DirecTV but I will make it quick. Just so you know I never write reviews but feel the need to save others from the worst company I have ever dealt with in 30 years. I was lied to since day one when I never received a gift card that I was supposed to get for signing up. When I called I was told they never told me about a gift card so I guess I was making that up. A few months in is when your bill will have miraculous charges in which you didn't authorize.

Moved June of 2018. Canceled service because they could not provide service at new home. Returned the equipment my in boxes provided by DirecTV. Never heard a word from anyone until I got collection letter from an agency. It says I have thirty day to reply but AMSHER COLLECTION SERVICE does not have any way to contact except to pay provide payment. They want 142.00 cancellation fee! Called AT&T Direct and got the runaround and they said they would contact collection department. No one has contacted me!

I was a customer for 8 years and finally got tired of paying almost $200 dollars for service that cut out everytime the wind would blow or it would rain. Since then I have received calls trying to get me to come back a couple of times a week for the past 10 months. Everytime I tell them I want them to stop calling me and they say they will make a note of it. Today I was told by them that "they can legally call and harass me for 2 years after I cancel". At this point I wouldn't go back to them if it was free. Worst TV service I have ever encountered.

Your customer service is terrible. I was just trying to get information on how to return my equipment. The first agent told me a box was sent to me on the 25th of November. I told her I don't receive it. Second agent would not assist me. Third agent would not let me explain my situation. 4th agent was very helpful. You know need to assist the agents in customer service satisfaction. I will not refer anyone over to you. On top of that you charged me 200.00 cancellation fee. Terrible service.

I disconnected service with Directv recently. I had been a customer since 1997, but I finally got tired of how expensive the service was for the value provided. This disconnect process was fine and the person I worked with indicated I would receive a return kit for any equipment that needed to be returned. It took a while for the return kit to arrive, but when it did I boxed up the requested receiver and took it to the local post office. About 4 days after I returned the equipment I called into customer service and received confirmation that the equipment was received. I've now received a bill stating the equipment wasn't returned and Directv is refusing to credit the charge and they now can't find the confirmation stating that the equipment was returned. Their process is broken and the company is officially a joke. Do not use this company.

I have been a loyal DirecTV customer since the service debuted in the early '90s. I loved everything about them and having moved a handful of times particularly appreciated the professionalism, skill and level of service I received every time I needed to have my system installed in a new house. Obviously things are different now with AT&T. We recently built a new house and moved in. I was excited to get DirecTV to come over and hook me up. I set an appointment for 11/23. It was a beautiful day - seasonable for Minneapolis but no snow, sunny, mild and no wind. The tech showed up 2 hours late and basically whines nonstop from the minute he walks in about how high our roof is and how his supervisor won’t let him get up that high on a ladder and he just didn’t think it was going to work.

Called to set up DIRECTV and was told a tech would be coming on Nov 28, 2018 between 12-4pm. They showed up about 4pm and did not have the correct equipment for my 4K TVs, but DIRECTV already knew what TVs I had. So lost that half day of work. Then resked appt for Dec 3 between 12-4. Received the email that morning at 6:43am that tech was coming between those times. So took another half day of work off. Received a second text at 2ish that my tech was still sked to come before 4p. Then received a phone call at 3:20pm computerized of course from Cambodia, apologizing and said tech will still be here by 4pm.

I contacted the Office of the President and I'll told times. For good reason because my cable doesn't work there's always extra charges on my bills. And Amanda ID number ** was rude, condescending and threatened me that she would block any attempt for me to talk to her supervisor and report her or to get my issues resolve. She's done just that. I've tried on multiple occasions to get through to other supervisors to report her and it's been her that calls me back every time so she's completely blocking me from getting my issues resolved and Reporting her to a supervisor.

Constantly lied to by customer service, billing went up every month without fail. Anytime you have to call in plan on it taking at least 2.5hrs. I would highly suggest to use another carrier for TV service.

Oh man it's one thing after another. I have called 3x and tried to fix On Demand since installation (3 weeks ago) and have spent way to many hours on this. I've ordered NFL Redzone 3x now and have called customer service to order and no one seems to know why I can't add the NFL package. HDMI Port on main receiver is bad and just got this installed. Have to have someone come out to replace my receiver. I'm about ready to go back to Dish and just order HBO stand alone.

Have had DirecTV for 23 yrs. Since AT&T bought company I have had continuous problems. The # for service is worthless. I called 3 times, texted 2 and no response. I called main # to set appointment. Three days later a Guy calls from service - sounds like I woke him up & says he got a message for service. Before AT&T bought company I never called for service, now I have to call every couple of months.

We bought a new TV that needed something additional that our old Directv DVR was capable of handling. Upon calling DTV they said that our DVRs were obsolete and they're sending out a tech to install a whole house Genie with HD at no additional cost to us. They scheduled us for the following Monday between noon & 4PM. My husband and I both took the days off from work to make sure that we knew how to work the new equipment. At 3pm I started "chatting" with Tech support to find out when our installer was coming. We were assured that he's just running late and that he'd be here. After 2 more phone calls the last one being at 8:30pm we were told he wasn't coming and they'd reschedule us for the following day (Tuesday) between noon & 4pm.

I set up an appointment with Directv a month before I moved. They sent me numerous emails and text messages confirming my appointment date, but when my date came they never showed up or called. I’ve never experienced anything like this when I had Directv in the past. I’m actually glad they didn’t come because I wouldn’t want to do business with such a unprofessional company. I went with another provider... Good riddance.

I have been a loyal customer of DirecTV since 2010 and ever since AT&T bought them, customer service doesn’t exist. On the phone navigating through menus with no option to talk to someone until 10 minutes into the call and then you are put into a queue and then maybe someone will answer, at which point they will refer you to someone else or ask you to call back another time. I am attempting to stream Starz but it says I don’t have an account even though I do. I have called about this issue multiple times and it is still not working and no resolution. Soooo frustrating and nothing to do about it. The absolute worst customer service I have ever encountered.

I switched to DirecTV from DishNet as part of a promotion - lower monthly fees. I specified at enrollment I wanted NO sports channels or programs as we don't Watch them and was assured this would be the case. Set up my acct on automatic payments - as charges were expected for over a year, I felt no need to review the monthly statement. After 2 years, my bill increased $60/month in October 2018. I called and was told it was the NFL Sunday ticket program, that my free 2 year subscription had expired. What...? I told them I had never authorized that and to cancel it. They said they couldn't, that the cancellation period had expired in September and that I had been notified if this by email. I received no such notification.

We have had DirecTV for many many years. ATT bought them out and since then everything is absolutely horrible. No on demand no pay per view available! Customer service is horrible!!! I never get a customer service representative that is in the U.S. No one can help us or give us a reason to why anything doesn't work. They just say, "Sorry we can't help you." Yet I'm supposed to keep paying my bill when I don't get service? We then moved to a new home and all we tried to do was keep the services as we are in a contract. We waited an entire day. After calling many times they said an installation tech was on the way which was a lie. I did not get a call till 6 pm saying they weren't coming!

I had been a DirecTV customer since 2011. Despite the constant rate hikes, I stuck with them for 7 years. The final straw was when the receiver went out, and to get a new one I'd have to sign another 2 year contract. So, instead I dropped them once my contract was up. I was told my service was canceled, and I should return my equipment. This was a lie. I returned my equipment as instructed. Then, a few weeks later I received a bill for monthly service. I called customer service, and was informed that my service was never actually canceled.

The last software update created several serious problems in recording and playing back programs. The major ones: (1) Frequently, the recorded program list gets scrambled and many items deleted. The programs remain stored but are inaccessible. The only fix is to do a receiver reset. (2) Automatic series record frequently fails to work, so that desired programs go unrecorded. They are properly listed in the series record list but show "0 upcoming" despite there being first showings on available channels. The only solution is to frequently manually update and correct the upcoming recording list.

I have had Directv since 1997. Started out paying $47 month. Now it's $100 same package. I get around 170 channels they say but I only watch 10 at the most. I have to pay for over 150 channels I never watch. Plus I have to pay $7 each and every month for area sports fees. I never watch any sports but I have to pay anyway. Most of what I do watch are tv shows from the 70s. In the 70s all of these shows were free. Plus there are so many commercials that they have cut the show to get them in. 90% of the channels are commercial channels trying to sell something, bs or just plain trash that nobody watches but we have to pay for anyway. I for one think it's time for us to stop this thievery by DTV and all the others. To top it all it's sanctioned by own beloved gov. Wake up people. It's your hard earned money.

If I could give a zero rating I would. I don’t even have anything set up yet and this company’s customer service is appalling. They scheduled someone to set up service on Wednesday, no one showed up, no one called, nothing. I call them to see what’s going on, and it was canceled because they ran out of equipment but they’ll have it for the next day. Okay. Set up another appointment, no call, no show. Call again to see what’s going on. Supposed to get a callback from a supervisor in an hour. Two hours later some random person calls me and says we can reschedule again for tomorrow. When I asked if they were even going to show up, I got the rudest response. Unbelievable. They can’t even hire competent people to do their jobs, not even sure how they’re in business at all. If I even had a choice they’d have lost a customer before I even became one! Let’s see if another moron fails to show up tomorrow. Can’t wait!

I signed up for their $35 am onto promotional offer on September 8th 2018 and I have yet to be charged that amount. They overcharge me every month and I have spoken to nothing but deaf ears. They added a $7.99 charge for their protection plan without my consent so I removed it and this month a charge of $20.99 was added to my bill for their premium protection again without my consent. After spending 45 minutes of my time arguing with customer service the woman removed the charge and had the nerve to tell me she was doing me a one time favor... I reminded her it's illegal to post charges for services without my knowledge on my account. STAY THE HELL AWAY FROM THESE PEOPLE!!!

I called DirecTV to add a channel and the representative asked me to bundle my wireless phone service with AT&T. So I switched my carrier. She also asked me to switch my satellite internet in order to bundle it as well and this would lower my monthly cost for the three, plus I would receive all these discounts and additional services. I broke my contract with my satellite internet carrier to bundle all services as the representative instructed. She told me my bill would be around $161.00 a month for them all. And if I added a second phone line, it would be $20 more. Boy was I wrong. Once I switched, another representative told me my bill would be $261.00 a month. Each time I called, a representative would give me a different amount for my monthly bill. I don't know what to believe at this point. What a terrible mistake I made. I feel so deceived by this company.

Used the chat line service and told him that I had constant dvr problems with list being lost. This has been going on for several months with several calls to customer service. Box was replaced a couple of months ago and have the same problem with the list being lost and having to reboot to get it. Now I also have several schedule programs showing not just the current one I want to watch but the entire season. I was told via chat the tech would be out yesterday between 12-4 pm.

I have been with AT&T and DirecTV for 14 months and have had nothing but horrible service and screwed up bills. From the get go service was horrible, the installation guy came early and I wasn't there and then the wouldn't install for 5 days later. My bill has been wrong every month for 14 months and I call each month and request the credits I am entitled to and that the problems be fixed long term and get a run around. Most of the credits have come back but still 3 months behind on HBO for life. I would not recommend signing up with DirecTV.

I have been a customer for around 5 years with a primary account and a vacation home account. I have spent at least 4 hours in the last two years trying to straighten out bills and so called discounts that went away and promotional charges they said I needed to call and get rid of a year later! They are total thieves! Totally dishonest and I would go to Dish or back to cable as they are totally dishonest and dont give a hoot because they think they have you - they suck!

I switched to DirecTV when ATT had the promotion with DirecTV and I was promised 25 a month no more. My bill was over 150 every month. Called many times - they gave me the runaround. Also they talked me into the protection plan. If any TV goes out no matter how old the TV it would be fixed or replaced. 4 months later my 72” TV went out. They refused to fix it or pay for a new one. I told them to cancel the protection plan and give my money back and they refused. So I can end with DirecTV and they charged me 300 for not fulfilling my contract. They sent me boxes and sent the equipment back.

If I could give less than 1 star I would. I just spent 2 hours online with the company trying to get them to hold up to the contract. We were placed into a contract without knowledge, were originally told we would not be in a contract, and we did not sign anything. Now it would be over $300 to leave them. DO NOT SIGN UP FOR DIRECTV. It is an ugly little trap. We were told that we would have free NFL package, free movie stations for 90 days and on demand. We still do not have access to on demand, had to call 2 times to have access to NFL package and still have not had the 90 day movies. Trying to find a way out, even if we have to pay for it. It is truly disappointing.

I called November 20 for a extension through the automatic system and everything went through saying my service will not be interrupted until December 1... On November 24 my service was interrupted... When I called Directv...they said it was anything they could do. I ask to speak to a supervisor and after being on hold for 30 minutes I was of course disconnected. I call back and was transferred and disconnected again. Directv SUCKS!!

When I first started with your service I did not have any billing issues and understood the credits and when I would have to cancel trial subscriptions such as NFL and when the UItimate package discount was over. When I received my October bill - up $75 from Ultimate package $59 0ff = 142.00 and the NFL package of $48.99 which was cancelled with Customer Service back in June. My bill for October was $190.99 for channels – $5 for other discount.

We needed a new receiver when we replaced an old TV with a Smart TV. We called customer service, spend 1+ hr on the phone that night only to learn what we already knew, we needed a new receiver for the Smart TV. For an unknown reason, they sent 2 new receivers to us but it appears only registered one but we were not aware of what they do or don't do on their end. We spent another 1+ hr on the phone with them troubleshooting that install. Later that night, we went to watch TV in another room and the TV had an error code. Spent another 1+ hr on the phone to be told the "card" had expired in that TV and we would receive this replacement card in a week (so no TV in that location for a week).

I returned to DirecTV as my provider, which I had used some years ago but had to switch as they could never get a serious reception problem resolved. At that time they tried everything, and I was very happy with their customer service, but just couldn't deal with the bad receiption. I switched to Verizon FIOS for about 3 years, but had an issue with their website giving out incorrect pricing information that customer service refused rudely to resolve, even mocking me when I asked for a supervisor, "OK, but you're NOT getting your money back!" I wistfully recalled how great the DirecTV customer service had been. I always had felt they cared about their customers, and their reps were enpowered to do what needed to be done to make the customer happy.

Had to file a BBB complaint. I was lied to in regards to getting me a cheaper monthly bill. They ended up changing my existing plan (without my consent), and this eliminated the service to our bedroom TV and the prices did not change. We had a very unprofessional visit for installation services which never happened. The installer and his dispatcher got in a huge shouting match right in our living room. Luckily, they never upgraded our equipment. The customer service staff had no clue what was going on with our account, they just kept us on hold for hours. We have changed providers since this (had been with DIRECTV for 14 years) and they would not close my account (had no contract). I would recommend that EVERYBODY stay away from DIRECTV because since their merger with AT&T, dealing with them has been a nightmare. I did not even want to give 1 star, but they made me.

I have been on the phone and the internet chat help trying to put in a claim for the protection premier with DirecTV for over 4 hours. The staff send you from department to department and disconnect your call when they have no answers. Still haven’t put a claim in.

Since being bought out by AT&T, DirecTV has been a horrible company to deal with and product has gotten so bad. Shows on our DVR disappear all the time. Sometimes a reboot will bring them back (takes a good 5 minutes). We have to reboot several times a day to be able to see all of our recordings. We've been told the "issue" is being looked into, however, this has been going on for several months. The Genies has a several seconds long delay when using remote. We constantly have to take out the remote batteries to remove and put them back in to even get them to work.

If I could give Paula, a supervisor, and the DirecTV team a "-5" it would be too high of a score. I have spent one hour on the phone with five different reps, Edgar - the call dropped and while Edgar said he would return the call he did not! The second two agents barely spoke English, I asked for Loyalty and got Billing once and Technical support once. I then spoke with Emilio who indicated he would help waive the $100 for upgrading to wireless service. After :35 on the phone I was passed to Paula who advise "all customers want this charged and I can't do it. Besides, there is no note on your account." I have been a DirecTV customer on and off since 2002 and will NOT be renewing my service when the contract is up. Paula clearly doesn't care about customers; she was arrogant and unwilling to look for a solution; rather, she continued to repeat that all customers want the wireless upgrade waived.

We are renting an apartment & the only cable/internet provider is DirecTV. The worst service ever. Seems like a majority of the channels are “infomercials”. There is a serious lag when changing/scrolling through the channels (even with brand new batteries in the remote). The commercials come on very loud which means constantly monitoring the volume between show breaks. As for Internet? I get faster service on my cell phone as long as WiFi is turned off. They only offer 40 mbps which means you are limited to the number of devices being used at once.

I have switched from Cable to DirecTV a few months ago and have had nothing but issues. I can’t watch On Demand, I have trouble watching shows from the beginning. My bills are always incorrect. I have called literally 20 times and always get the runaround. AT&T is the same way. They make promises that I find out are never confirmed and just spoke over the phone. This has been the most painful and time absorbing switch ever. I feel like I may lose my mind over this. We were a customer for over 10 years with AT&T; and since adding this DirecTV it’s been nothing but a headache with false promises and bills that are way above and beyond that was promised. Nearly tripling in cost. They sucker you into a 2 year contract so you can’t get out of this terrible service. I feel like I’m going to have 2 years of making awful customer service phone calls and making triple payments on my bills.

Waited for two months to watch a particular NFL game and service was interrupted. Called customer service and of course I get someone from India with a fake American name who barely speaks English. Takes 45 min to constantly repeat numbers only to get them repeated back to you incorrectly. Repeatedly transferred and hung up on. Running out of options. Cable One is rude and unconcerned with customer service and DirecTV outsources jobs to incompetent people overseas to save a couple of bucks. Thinking of just having Netflix and calling it a day.

We have been with DirecTV for 5 years with very little issue. All of a sudden, last April, our bill jumped up by $60 without any notice, so I called. I was told, no problem, there are "offers" available to bring the cost back to what it was. I was told it would good for 6 months and that I should call back in October and then "offers" would roll over, which I did.

I was a DirecTV customer from December 2014 to July 2018. Days before I canceled I was told I did not have a contract with DirecTV and would not be charged a cancellation fee. However, shortly after I cancelled I got a bill for $159.00 for early termination. I wrote them letters, and they would reply I owe the money. In one response they attached a work order for March 2017 when they made a service call, because the picture kept freezing. I paid a monthly service protection fee to cover service calls. It looks like a signed a statement indicating "I authorize the installation of a DirecTV system..." That statement should not appear on a service call. It is dishonest and should be illegal. It is how DirecTV rips off customers when they terminate service with them. I don't know whether I signed that in March 2017, or whether that was my signature from the original install. I can't prove either one. Needless to say I will never use DirecTV again.

I have been a DirecTV customer for over 20 years. The company used to be a good cable provider with great customer service. In the last 2 years, their level of cable service and their customer service has plummeted. Today, my service is not working on one TV for one channel. I have spoken and chatted with 3 different CSRs who have told me a wide variety of lies. First they say it isn't their box. Funny, it is working on my other box on the other TVs in the house. Then they tell me it is my TV. Funny, but my TV works fine with an off-air antenna. Then it is the channel. Well, the channel is fine on the other TVs with DirecTV.

We had our satellite dish moved by our roofers. All of the DirecTV equipment worked prior to the physical movement of the dish. After a 50 minute phone call to schedule a technician, they arrived and got only one receiver working and said the other two were old and needed to be upgraded. After another 50 minute phone call to get service scheduled again, we are now on our third missed appointment (4-hour blocks of time) for a service technician to show up with 2 new receivers. No phone calls. After the first "no-show", we called multiple times before and during the time window of the other service calls to confirm that a technician was scheduled to arrive.

I left them due to finances... They lured me back with promises. Long story short, and 10 hours on phone in 2 weeks, they (each and every rep) lied. The next one lied more than the one before. I cancel again. They call and ask why and start telling the dude from Winston-Salem, he hangs up. Mention to them "class action suit" and they will never bother you again. It's the most insane operation I've witnessed in my 66 years. They should be required to pay back all the $$$ and time they have stolen from everyone!

I have a credit coming to me from DirecTV. They are applying it to my early termination charge. Spectrum is paying my early termination fees. I wanted my $88 credit because I need it. I talked to customer service and even read my paper to her from Spectrum that I fill out to get my early termination fees paid. She told me they are not connected to Spectrum. Duh! I explained and explained. I finally asked to talk to a supervisor. After waiting 40 minutes, I hung up.

Worst company. I sign a contract with them for 2 years, they confirm that they have the most important channel I wanted. After two months they remove the channel. Nothing I can do, because I have a contract with them. Their customer service people not helpful and even rude. If I cancel they will charge me $200.00!

I was a DirecTV customer for 15 years! AT&T took over and is making a mess regarding service. If you start having issues GOOD LUCK. I had premium protection service at the time of my issue and AT&T wanted $600 to fix a Genie box issue. The Genie box receiver was no longer compatible with the HR54 receiver so standard definition was now the default and there is no way to change it without changing both boxes. AT&T said it was better for me to cancel and the girl on the phone said it’s not DirecTV anymore. She said she gets calls all day with issues like this now and could not understand the $600 fee for an issue like this. I had zero options except pay $600 for a tech to come out and replace the defective equipment.

Horrible customer service after they have you as a customer. They charge to fix their mistakes. Left without service for 3-5 days because I am not a “new” customer. Don’t be sucked in!! Once they have you under contract they are awful.

We recently decided to cancel our DirecTV service, due to increasing costs and poor service. It is difficult, to say the least, to cancel. The website does not allow for cancellations, leaving no alternative but to call Customer Service. What a misnomer! The first person with whom I spoke gave me information which proved to be false about returning the DirecTV receiver. I waited over a week for the so-called instructions and return label to show up in the mail as I was told.

We moved into our home Sept 2018. Ordered DirecTV Satellite & Internet. Internet was unavailable the entire time we have had service. TV is a whole 'nother issue. We have had a scheduled 5 service calls, both my husband and I have had to take off work, each time the technicians have been NO CALL, NO SHOWS! On several occasions when I called back to inquire as to where and WHY the technician had not contacted me OR shown up for service call DirecTV Rep told me "Well, says here on the technicians NOTES CUSTOMER WAS NOT AT HOME.." I was home the entire time! They basically LIED and never even showed up!

If I could give them negative stars I would. This site makes you pick at least one star. BUYER BEWARE!!! DirecTV Now In San Francisco is the absolute worst. Don’t water your money! Seriously. Netflix, Amazon and iTunes have always worked with zero issues. AFTER THE FIRST TWO MONTHS OR SO, ** & absolutely horrible DirecTV ALWAYS HAD ISSUES. I needed up canceling. It takes a while, so be cognizant of that. You will need time to cancel your account. So happy I did. Not worth the money at all. I hate them.

Deactivated receiver saying another receiver could be reactivated. FALSE. Had verification that I would be also added to account since spouse was only listed. Had 3 way conversation to verify I could authorize changes. FALSE. Had an appointment set up from 8 am to noon for upgrade install. NO ONE SHOWED UP. Was told someone cancelled my upgrade appt, supervisor would call me. NO CALL. Told I could get back in line with new customers, with an appt set 11 days out. UNACCEPTABLE. Now looking to see what Dish has to offer at this point.

I MOVED ON SEPT 13 AND THEY ARE JUST MOVING MY SERVICE AND WAITED ALL DAY FOR THEM TO COME AND WRONG WORK ORDER WAS submitted by Alex **. After hours on hold and hours trying to get it resolved all you get is a person who does not speak English and lies. I waited all day today and they want me to reschedule. TV is not worth all of this hassle and you can never speak to a supervisor. I am at a loss as to what to do about TV service. There is no good option.

We have been customers for about 6 years with DirecTV. We have nothing fancy. Just two regular boxes for 2 rooms and no internet. Our set bill is SUPPOSED to be 147.00. We ALWAYS pay through the automated voice thing through the phone and ON TIME (keep in mind they always send an email of how much my bill will be). Called yesterday to pay the amount they asked for to learn my bill shot up to 319 dollars. WHAT? How is that even possible?

I was told I could get 100 mpbs internet speed and save me money if I switched from Comcast internet and cable to DirecTV and AT&T. Long story short I was lied to about the internet speed and I have a DISH sticking out of the side of my house that I didn't want placed through my siding that they will not come back to get or fix the side of my house! have gotten the run around for being told a lie to sign up for their services. I can only get 25 mpbs internet!

Warning - don’t use this company. They are a ripoff, trust me‼️ I used them for about 5 years and this last year has been the worst. They adding unknown charges on my bill with BS explanation, keep you on the phone for 30 mins or more. Customer service is like pulling teeth??? They’re like a bad marriage and I’m counting down my divorce date! Never will I ever use them again! Horrible.

I don’t understand how this company still in business with all the Horrible reviews and services they are providing to their customers, awful experience, horrible customer services. They don’t value longtime customer. DirecTV is sucks, they don’t deserve any stars, CROOKS.

DirecTV turned billing over to AT&T and it has been a nightmare ever since. Trying to set up automatic billing. Get messages that have nothing to do with our request. Finally called and could barely understand the customer rep who obviously has poor English skills. God bless her, she should try to find another job, and AT&T should hire people we can understand. Took THREE hours just to pay a bill!

I have had DirecTV for years. But they aren't the same price for two years and Dish isn't either as they in disclosures will tell you price is subject to change. I cancelled DirecTV after the last salesman a year or so promised new equipment and a low rate and I could call back and get a good rate before the year is out. I called back but if you remove auto pay even to change a debit or credit card you lose promotions. Then customer service after fifteen calls 8 machines, and 5 foreigners trying to help you come on the phone.

Don’t deliver, lie, bill you and then tell you they don’t have reference numbers or record of your call even when you were provided these by customer service. HORRIBLE SERVICE. HORRIBLE EXPERIENCE, CROOKS.

Updated on 01/09/2019: My bill went from 55 to 100 November, 2018. I called for a promotion. There was none. I asked to cancel and they sent the box to return with a note inside offering a better deal if I stay. I called and they never heard of such offer that was mailed to me. That they could give me $5 off and to CB 2nd week Jan. 2019 for a new promotion that would save me 30 per month. I am now on my third call to them, currently on hold for an hour now. This is ridiculous. I have had nothing but empty promises from DirecTV since 2011. Time to cut the cord. Do yourself a favor and save yourself the humiliation.

We got DirecTV thru Costco in August, it was on promotion at the time, seemed like a good deal. We were promised 85% free programs and movies On Demand, great picture and 4K TV programs. Well after installing the service, we realized a lot of it is not true. So I decided to cancel the service and I tried to call the number that was provided on my contract papers, it was a dead end number, so I look up online how to cancel DirecTV, I finally get to speak to an agent, and I told her that I want to end the contract and I will pay the cancellation fee as agreed. Then she told me that they not gonna send anybody out to uninstall the dish and that I have to recycle it and uninstall it myself, it honestly pissed me off.

I have had DirecTV for over 15 year and the main reason I have stuck with them. This year it has become HORRIBLE. Once a year I call to renegotiate my service. They have always gone above and beyond to keep me. This year I talked to four reps and none of them had any Customer service skills. I got so frustrated I called Dish and scheduled them to switch my service. As a final blow, DirecTV disconnected my service one day before they were supposed to. This verified that my decision was correct.

I called in to see if I can get DIRECTV service and they could match what I was paying before. I have been with DirecTV for about four years and they managed to get my price down pretty low. I asked the guy his name is Joey and he was in the Philippines if he can give me a price to where I was paying before I would get DIRECTV again as long as it is with the same exact packages and TVs. He said he would be able to do it. He managed to do it and I would get the same package I had before. Well, the technician arrive this morning and he had something totally different. It doesn’t get any more blatant than this.

Lesson: deal only with AT&T. Do not call DirecTV directly. They have serious system problems and poorly trained reps that give you the wrong information. AT&T is much better but still falls well short of competent. I've had a series of missteps the most recent being the second no-show for installation without even being contacted. If you have an alternative, take it. DirecTV should be a last resort.

I looked into DirecTV to save a little money a month on my TV service, and they were running a special at the time, so I jumped on it. BIGGEST mistake... I had it installed in June, it was running fine, I was happy. Come Sept, it started acting up, screen freezes, losing internet connection, having to reset it all the time. I call them up to help so they send a signal to my box to give it a jumpstart. That got it working again... About 3 weeks later it starts happening again, so I call AGAIN for the same problem. So again they send a signal to jumpstart it, but this time they want to send a tech over to troubleshoot my equipment.

You will be promised everything under the sun, leave happy feeling secure and BAM! The bill comes double the amount, nothing that was promised to you will reflect on the statement. When you call customer service you will be transferred and told there’s nothing they can do without store manager notes. Here’s what happened, my fiancé and I went to the ATT store to add him onto my existing ATT Wireless plan. We added him on, was told his existing plan with Verizon would be taken care of and not to worry about that bill and any amount he owed on his old android would be paid off in full by ATT using the switch program. We received the Verizon bill and it was 1,100 as we were charged for the bill and the amount remaining for the old phone, GREAT! ATT didn’t do anything about this!

After having DirecTV for 3.5 years we decided to upgrade our equipment. Since the upgrade our TV hasn’t worked and I have been calling to get new equipment mailed or get a tech to show up. I have been lied to about this new equipment and tech several times. I have taken off work for no equipment or tech to show up! During all my phone calls with customer support someone switched my service and billing address. I got a letter about it and called to say I did not authorize it. Surprise, surprise no one can switch it back.

I have never seen a more poorly run company in my life. From top to bottom they lack professionalism, knowledge and customer service. Their C.E.O. and upper management should all be fired, for the processes and procedures put in place. They are so incapable of scheduling installs and communication that it is amazing they have a customer base. Never again!!! Multiple scheduled installs that wasted my days!!!

We pay over $200 a month for Directv. They track what you watch. If they see there is a movie you like because you watch it several times, the next thing you know you have to pay for it. These are old movies, not blockbuster movies, just run of the mill movies. But once they know you like that particular movie then they want you to pay for it. As if paying over $200 a month isn't enough for this greedy company. This company sucks!!! They rip people off however they can. We are seriously thinking of dropping this company. I call and talk to people that work there, and they are zero help. They are not a company that values their longtime customer. If you are considering Directv, go elsewhere. They are not worth your hard earned money.

We've had DirecTV since February of 2006 and not once had an issue with the service, equipment or their customer service agents. Then AT&T buys them out and all things go straight to hell. The service is a joke now, especially since they sent the latest update 6 or so months ago. I called today to see if I could get a new box for our living room because the one we have is constantly freezing on us. I spent an hour and 45 minutes talking to four different people, before finally getting in touch with a supervisor. The supervisor said that I would have to pay for a new Genie 2 box, which is normally $399, but she could give me $100 off.

I called DirecTV Customer service. Took about 15 minutes to get to a real live person that cannot speak English fluently and using a false name, which if I am not mistaken is a FCC violation. Having issues with my local Fox station freezing and all she can say is go to the website. I pay my bill on time and have been with them for a very long time. I am happy I do not have a contract. I have them because of their Sports packages, but it is getting to the point where I am going back to cable.

I could write a book about this awful experience. We had a CenturyLink bundle of Directv/landline/internet. Because we only had 4 mbps internet, we needed a different vendor. Honest: over one dozen contacts (phone, chat, text, email). Each customer service person could not find our info (30 year customer). Continued to have odd, wrong email addresses - even after supposedly corrected by previous rep. We have 4 old boxes. So, did ask for new boxes. They scheduled a whole day to install - two confirmations. Never showed. We canceled two months ago. I audio taped (suggest you do the same) after the 6th call. Got a bill with a $ 270 early cancellation charge. Huh! We have been customers for nearly 30 years! No explanations. Rep would put us on hold to ask his/her supervisor. Always came back with sales/promo offer - no fix of bill. No explanation on how we - 30 year customer - could have an early cancellation charge.

Elderly father has had DIRECTV for 5 years, his remote died. Spent 31 minutes on phone trying to get replacement remote - rep said they would call back next day before 11:00 am. Did not receive call next day but did get email stating directv was disconnecting father's receiver. Spent another 21 minutes trying to find out why (disconnection order was cancelled, but directv wanted to charge for remote). Heated back and forth with directv rep whether or not directv wanted to keep my father's business or the price of a remote. Apparently they have enough customers. Will never deal with a company like this.

So, I walk into a local AT&T store and the customer service guy, who was great and very professional, said that sine I am a Veteran, I can get the “First Responders” discount which is 25%. So, I jumped on it. Then, he said I can get the DirecTV bundle as well at a great price, so I jumped on that. Now, here is where it all went to hell.

My DirecTV bill this month is $120.98. The TV package I have is $67.99. The rest is in access fees, Advanced receiver service - DVR, Advanced receiver service - HD, Whole-Home DVR service and Directv Protection Plan. $52.99 in BOGUS fees. What a RIPOFF.

Good evening; President of AT&T. I have been a customer of AT&T for many years and a DirecTV customer for about a year. I signed up for DirecTV for two years at a promised rate of 50.00 plus taxes for two years. In recent months I have come home three months in a row and had my service cut off; promptly paying them 100 to get my services turned back on. I looked at the bill today and noticed that I was charged 90.60 per month. I cannot keep affording this account paying 100 dollars per month. In some markets such as Dallas you are offering TV, Internet and Cable for as low as 99.00 per month. I need a full review of my account so that I can get these restoration fees, Minimum use fees and late fees removed so that I can get my account back to a rate that I can afford.

Very bad service. Sales rep lied about the package and pricing. Called many times to correct problem. Was met with rude and unprofessional response from their employees. Price of service went up half way thru the contract. Technical issue all the time and still ongoing. The worst ever.

Every month for the past 5 months I get a new bill for TV and Internet and it keeps going higher and higher. They disconnect my television and home internet every month for the past 5 months. They say My TV is separate from my home internet but in all actuality I got the package because I had AT&T cell phones. DirecTV is BULLYING ME AND STEALING MY MONEY!!! My son’s schooling is online so when they shut off my internet they know people like me can’t do anything but pay whatever they say because they know we need this service. I don’t know how bullying customers into higher and higher bills no one agreed to pay for is legal!!! I am currently searching for better options because I am getting the heck away from this company. Directv takes COMPLETE Advantage of their long term hard working American customers. Please do something about this highway robbery!!!