DIRECTV Reviews

My bill goes up constantly and they are not willing to help very much when you are in need to defer your payment. I asked to change my due date and they could not make that happen. Not very flexible at all.

Since AT&T took over DirecTV, customer service, channel selection took a nose dive and prices went thru the roof. I won't ever be an AT&T DirecTV customer again.

Since AT&T swallowed up DIRECTV they offshored all technical and customer service support. Most can barely speak English and their help in assisting for account or technical issues is almost non-existent. They also continually remove channels from most expensive viewing packages.

I ordered the Genie HD DVR and Genie mini to replace HR24 & HR21 which had been working well for years and finally the HDD failed and I had to replace them. The customer service person, Jhon **., convinced me on the two replacements when he told me they were customer installable. They weren't, so we had the first of 4 (one never showed up after 8 hours) installers AT&T sent to our home. The first one got the Genie HD DVR to work after changing the satellite dish. But, he could not get the Genie mini to connect to the Genie HD DVR server while has was at our home after talking to his tech support. He told us to wait an hour and it would work. It didn't... so another hour or so on the help line and they sent another installer... same thing after talking to his tech support...

I am ready to quit DirecTV and go to Spectrum. I have never ever seen such a horrible software update to the Genie DVR, and DirecTV does nothing to fix it. I pay well over $140 per month for only frustration. This company, and the parent AT&T are absolutely horrible. I'm giving them until January 31, 2019. If they don't fix the software, I'm done!!!

DO NOT EVER SIGN UP FOR DirecTV! I cannot stress that enough. It is by far the worst company with whom I have had to deal. When I began the service, about 15 years ago, it was because they sold it to me over the company I had previously used, Comcast. I had never had a problem with Comcast. Directv promised many things, including cheaper service, and did not deliver. I have had poor service for years, and technicians have come out and could not figure out how to remedy the situations. Just one example is GenieGo, which was supposed to allow me to watch programs outside of my home. The technician who came to try to set it up said that he couldn't do it.

This is the second and final time that I’ll use this company. DIRECTV are the best when it comes to selling you their service. Once they have you locked in for 2 years that’s when the bad customer service begins. The package that they sold me is so bad that I would’ve done better watching basic tv with the antenna. Once my 2 years are up I will never shop with ATT or DirecTV again.

I've been a DIRECTV customer since approximately 2001 and I've been very pleased with all aspects of their product and service. I only have two basic complaints. First, I know when a storm is approaching because I lose Satellite connection. Second, their On Demand feature is slightly misleading. You only get your selection if you subscribe to that channel group.

We have had rarely a problem with DirecTV, that is until, AT&T took over, now we are having the same problems we had with UVERSE through AT&T of picture pixelation, freezing, losing a chunk of programs, when this happens, slow remote control response. I wish DirecTV had never sold out to AT&T. If it ain't broke don't sell it to AT&T!

Costs too much for the useful channels they offer. Who really needs 25 different QVC channels that are all the same? Wish packages were better. Having to upgrade on a package for 1 or 2 channels really stinks. Wish you could customize your channel package.

First off when we had DirecTV installed at our home they placed the dish on the front of my house where it is the first thing you see when you come to our home. I called to have it moved and complained to the installer when he put it in, that I wanted it somewhere else. The installer stated that was all he would do because he did not have a pole and that was where it would be. Therefore we are stuck with this big dish on the very front of our home.

For 5 months, DirecTV was charging me $48.99 for NFL Sunday Ticket. They added this package to my subscription without my consent or knowledge. I don't watch ANY football on TV, and I never subscribed to this. I didn't notice I was being billed for it, because I didn't make any changes to my monthly subscription, and I receive e-bills. I simply pay the bill. I'm out over $250 for a football channel. When I discovered they were charging me for unauthorized programming, I requested they refund my payments, but refused to do so. I spoke to a floor supervisor, number ** on December 13, 2018 and she informed me she didn't have the authority to refund my money, and that there WAS NO SUPERVISOR with a higher authority taking phone calls from customers. Great customer service, right??? Oh, if you have to deal with a big corporation like DirecTV, making billions of dollars off of suckers like me.

Since AT&T took over DirecTV it’s bad. Want you to pay 99.00 for a tech to come out when all the tv freeze up when watching tv. They are too high. Customers services is bad. Stinks. I hate AT&T. Look like my bill has gone up. Want to charge me 99.00 for an extra wireless box. Been with DirecTV for over 10 years. Never had this problem. I’m looking for another cable company.

The cost is too high for a few decent channels with standard amount of commercials. Way too many info-commercial channels. I don't like signing a contract for less price 12 months, then get hit the next 12 months for the higher price to make up for the first 12 mo. Ridiculous sales tactics. They don't show the contract expiration date on the statement or website. No local stores to pick up or drop off equipment. In fact - canceling their service very, very soon - not getting stuck in another contract.

Too many blackouts on storm nights. Price is really high until I got some relief because of age. Do not get sports channels unless you pay a high amount. Also have to pay extra for high definition.

I have had DirecTV for at least 10-plus years and at first, I was very pleased with their service but then they changed their menu/platform. Ever since the change, the screen freezes so often, I am forced to unplug and then re-plug the box. More than 90% of the time, I cannot find the shows I record. They seem to believe that changing their system is an update but now I spend more time pushing buttons to find the settings and search menus. I am so sick of it but am tired of fighting with my spouse to get rid of all cable TV.

Cost too much for retired people on a fixed income and for war veterans. You're a big company making millions and can't even help the elderly or war veterans. It would be nice if we could get Steelers football channel and some of the higher channels also. Thank you for listening.

I became frustrated when the company no longer carried NBC locally because of some dispute. I waited for my contract to end and then called them to terminate service. This took over one hour out of my Saturday morning. They never sent me the boxes to return the equipment so I called them after about a week. This time I got the box and returned the equipment as per their instructions. They sent me a robocall saying they have not received the equipment. I called the number on the robocall and left my contact phone number as per their instruction. No callback from them.

I have been with DIRECTV for over 10 years and have multiple accounts. I did actually love the programming and service. However, one of the locations started getting bad service about a year ago. DIRECTV sent technicians out at least five times. One technician left without fixing anything. The last two technicians were supervisory and both rewired the house to fix the problem. The last one suggested downgrading one of the genie boxes to the old system type so that the TVs would quit freezing up in order to save my business as I was about to pay the penalty fees to get out of the contract. None of these suggestions worked. I called to set up cancellation of the services recently and was told that since I put downgraded equipment in my house (at their suggestion) that I had upgraded my system and my contract was extended two years from that date at the increased pricing.

I had asked to change my bill 2 yrs ago. I was told it had changed. They took some of my channels away as agreed to bring it down to 83 dollars. For the next 2yrs I fought them monthly to correct the bill. But instead they continued to charge me 133.00 a month. I finally get another supervisor 2 months ago and it happens again. I'm so frustrated because now I make arrangement for one month. Made a good faith payment. Service not to be interrupted until the 17th and they still turned my cable off. I'm getting an attorney to get my money back and they can never worry about me having cable with them ever again. They've stolen thousands of dollars from me.

Every storm results in lost video and no chance to see news relating to the event. The channel selections are usually old shows that we saw years ago and the few free movies are really ancient. Most of the channel selections are pay as you view movies. I hooked up an antenna on my porch with a single set and I was able to get the same performance and 40+ stations that I get with DirecTV. That is where I am going after this contract expires.

OverPRICED! They are not interested to hear from customer, total greed, no respect of customers. Eventually these cable companies will become a thing of the past! DISH IS NO BETTER, THE SAME GOES FOR THEM TOO!

The satellite goes out in a mild breeze or a light rain. They changed the guide format so it is practically unusable. I can't wait for my contract to end. Their billing is a nightmare, took me three months to get it right.

I had a service outage a few days ago (not the first time either) and had to go through several repetitions of troubleshooting before anyone would help. I plan to return the equipment and cancel within days.

DirecTV has been somewhat of a disappointment. Started out good but doesn’t last. They make promises about costs, channels and equipment then you must spend hrs trying to get what you bargained for. Every once in a while you will get to a representative that is helpful and knowledgeable. I have also used Uverse (which I thought was the best) Xfinity and Comcast. Keep good notes when dealing with ANY cable outlet.

Took the day of waiting for tech to do installing of satellite, of course he was late and on top of that didn't have the right cable box. The type I ordered was out of stock. However the tech called or tried to call service manager to no avail. No one answered the phone, or returned my call to notify me of reschedule date.

Receiver not picking up satellite. Called DirecTV. After 1 hr on phone, and many resets through automated service, will replace receiver for 20.00 charge for shipping (after I have been with them for 5 years) and pay 245.00 monthly. New receiver comes, still doesn't work. Call... Will send service tech out but will call you to schedule. NO call comes, I check Online to find out I'm scheduled for that day. I call and say I never made this appt or scheduled it for today, so they ask me if I want to "reschedule". I said never scheduled in first place.

I am, for the most part, satisfied with AT&T/DirecTV; however their internet speed is dismally slow and I don't think they have immediate plans to increase the speed. My internet is very slow and causes a lot of buffering on my PC as well as my TV streaming of Netflix, Amazon, etc. Also, as with most companies of late, when a customer attempts to call a real human being to get service, they must first navigate a robot and multiple menu selections. If they are lucky after only 15-30 minutes they get connected to a human who spends most of their time apologizing for your having to wait, and due to a language barrier, spends way much longer to understand your needs and fulfill the service requests.

As a 63-year-old disabled Veteran who previously worked for the NY Yankees I would prefer to have Verizon as they are the best! DirecTV sucks! Unfortunately, here in the corrupt south I can't get Verizon on the East Coast due to political reasons.

Customer for over ten years, and DirecTV shows no support or aid to problems. Currently only receiving odd-numbered transponders (over 1/2 of channels), so I don't receive half of what I'm paying for. And my remote control is failing - and DirecTV hasn't replaced after many requests for new unit!

Satellite & cable prices are WAY out of control. I have DirecTV through AT&T & they are throttling me now. I have to watch closely when my "discounts" expire instead of this dang company letting me know. They DO NOT care about customers & ONLY about money for CEO's. To drop cable/satellite I'd have to buy a computer-friendly TV & can't right now so I'm stuck.

Too expensive. Looking for alternatives to tv. Hoping cable comes out to us. We live in the country. We are stuck with Directv but the minute another option comes along we will be leaving Directv as quickly as possible.

I have had DirecTV now for 19 years. My bill for TV is $230 a month. My receiver broke a week ago so I called and after 45 minutes on the phone they agreed to replace it. Mind you we have been paying for insurance all these years. In the past a receiver would be at my door within two day but now they told me it would be 3-5 days. When I complained they said possibly sooner. 3 days went by and no receive so I called back. They apologized but there was nothing they can do. By the way they could not trace the order number they gave me. Called back after 5 business days and was told that it could take up to 7. That got me riled up so I asked to talk to someone else. They switched to technical support and the tech now informed me that they don’t have any receiver and would let me know when they are in stock. This company has gone down since ATT took over. Time to look at Dish, smaller company would always give you better service.

I upgraded my Genie to a Genie2 and put a Genie mini on another TV and Directv said there wasn't any charge to me and the Technician that there wasn't any charge. But after the next day I received a email saying there was a $99 charge. I called Customer service and received a customer care person in the Philippines. The communication is terrible and customer service is also. Another Company that is making money moving parts of their company out of the country to make money. Don't switch to DirecTV or you will be unhappy!

I called DirecTV & HughesNet in June 2018. I told them I was moving from a horrible mold situation in my rental that was detrimental to my health. Both companies put my account on hold even though I told them I was moving in with family and was unsure as to where I would be moving in the future. I found my own place a few months ago and called both companies to have technicians come out to re-instate my service in the new area.

Superb image and sound quality. But the recent "upgrade" for the onscreen display and selection process is quirky at best and much harder to use than the previous displays. The hand-held controller is frequently slow to respond, entries are hit and miss, and some erroneous screens come up (e.g., when deleting a show from the DVR queue, the screen will often select another show altogether). Also, there are recurrent periods of screen drop-outs not related to weather or dish obstructions. Overall, the DirecTV OS is now painfully complex to use. And finally, it is very difficult to determine the actual channel line up for the bare "Family Plan" and to set up a default "Favorite Channels" selection list. Nothing is on the website for this plan. Browser searches return some lineup lists, but they are inaccurate. I still do not know what channels are actually included in the "Family Plan."

The only reason I have DirecTV is for the NFL package. I want access to every game every week and this is the only way I know to get it. I always seem to have all the premium movie channels for free or a highly discounted rate— I rarely watch them, but the folks at DirecTV keep offering them to me for next to nothing. All told I think we pay around $220/month during the NFL season, which I guess is reasonable if you consider how much I'd be spending if I went to a bar to watch every game my team plays.

You already pay a very expensive service to never get what you pay for. Example: a small rain TV is out, never on demand works, customer service is a heart attack to happened, you will be for hours on the phone and nothing will be solved. I have complained with BBB a few times and problems are only solved for the first few weeks. My rate to this company is -1000.

All cable companies have their good and bad - I feel stuck! It’s expensive! Some of my friends are going with other ways to watch and save money like Hulu - I have tried all the major cable companies. We watch Netflix a lot.

Every month we get our out-of-this-world bill and every month I pay it. But this isn't good enough for DirecTV/AT&T. I pay bills every week, so it doesn't lay here. I paid the last one with a check on Dec 2. It was due Dec 5, plenty of time to get there. And here it is the 10th and my husband is jumping up and down because DirecTV is jumping up and down that they didn't get paid.

Recorded programs now have "mandatory" commercials. I record TV shows so I can fast forward through the commercials. I don't like propaganda of any kind. However, for the past few months DirecTV has been feebly attempting to make it impossible to fast forward through that noise. So I'm muting the babble instead. I'm also leaving DirecTV when my contract is up in Feb.

Long story. DirecTV receiver failed a week ago before the Sunday NFL football game. Called, spent 1.5 hours on the phone with a pleasant but clueless operator. Unable to diagnose over the phone, so signed up for a service account at additional cost per month. Scheduled service, but could not get a service call until Wed.!! Keep in mind we are in an urban area, where service should be readily available. By Wed service was back on, but the screen froze intermittently. I called AND went online to cancel. The polite local (read that...local) technician called. Nobody had informed him that we had cancelled. By Friday we got a text message asking if all was OK. I said that problems had recurred. Saturday the technician called and I told him that it appeared to be working again. I called him back at home and asked me to call and reschedule.

We have had DirecTV and AT&T for several years and to say that we are unhappy with our DirecTV services would be an understatement. Since the merger of these 2 entities, DirecTV has been a nightmare. We had NEVER had a problem before the merger. Not allowing the big companies to merge makes sense. The old motto” if it's not broken, why fix it” certainly applies. Let's get right to the issues at hand. We pay approximately $350 a month in hard earned money for both services. DirecTV is $130 of this bill. We don´t mind paying but we do expect it to work properly.

DO NOT GET DIRECTV. I have no choice currently. It is a part of my rent. I don’t pay DirecTV directly. First year I moved here, apparently I got NFL Sunday Ticket for free. No notice or anything of it. Nothing on my statements. Come this fall, I start getting statements saying I am late and owe almost $250! (The first late statement made no mention of NFL Sunday ticket! I had no clue what was wrong.) So, I call and that is when I found out I had NFL Sunday ticket. First time I called was in October, they apologized and said, "We will get that taken off and you won’t have to pay." November rolls around, same thing. I get a late balance notice PLUS another charge and service fee. Call again... Get ahold of NFL dept. representative directly. He says he will remove it, and I know I asked specifically about the charge being taken off my balance - to which the answer was yes.

The local office called after years of service and said I would get HBO and Cinemax free for a year... After my son suggested that I call or chat to see if this was a scam, I went on the app and chatted with a rep that said “good news, I did get that promo”. I specifically asked if it would affect my bill or contract, and was told no it would not. The next day, I received an email that said I would be charged 15.99 per month. False advertising at its best here! When I called to talk to someone in charge, they disconnected me. Bad business! As soon as I can, I will be leaving AT&T/DirecTV behind!!!

Been a customer since 2007 service was fantastic until AT&T took over and now it’s a nightmare. Nothing works right. Your recordings disappear, scheduled recording doesn’t happen or show up on record menu. I reset my TV twice a day to find my recordings because the software issue they are having is a mess. Customer service is a joke. Half the time they come out and say they fixed the problem and an hour later you still have issues. At all costs do not use DirecTV. You will regret it.

I as well would need a week to explain. I have been a loyal customer since 2000 paying for premium service with no issues, I have even recommended DTV to friends. Now AT&T got involved and everything is a mess. I spent 4 days and 20 hours to get service back only to get a call from some "management position" apologizing for my troubles, only to wake up to no service AGAIN! Been on the phone again another 5 hours today and still nowhere. NEVER AGAIN. I AM CANCELING SERVICE AND FEEL A LAWSUIT IS NEEDED! I am not the kind of person who cries lawsuit but I am done. I wouldn't give a star at all if I could.

I have been a customer since 2007, when they were a different company there were not problems. Now with AT&T I contacted them for the first time concerning my bill, they ask for a four digit number that I did not have, or had set up with them, there was no need to contact them until this point, they would not talk to me unless I could produce the number. I then went online, in a chat room finally got that set up. In another chat room, I spoke to them about a week ago, concerning my receiver that I have had for years not staying connected to the internet. They stated I would have a new receiver the next day, it did not come. Contacted them a week later, they blamed FEDEX for the delay and said that the receiver would be delivered by the end of the day. Still have not received it.

Most of the time you can't watch the on-demand shows. Just says, "Cannot Connect to DirecTV at this time." Extremely unreliable. Constantly freezes up or shuts off. Forced to watched commercials to the point of the show actually interrupts the commercials. Seriously. Literally 5 mins of show with 7 mins of commercials. DirecTV is the worst cable system ever. May as well use a coat hanger antenna. The coat hanger with foil was a much more dependable system than DirecTV.

I would need a week to write about how bad my experience was with DirecTV but I will make it quick. Just so you know I never write reviews but feel the need to save others from the worst company I have ever dealt with in 30 years. I was lied to since day one when I never received a gift card that I was supposed to get for signing up. When I called I was told they never told me about a gift card so I guess I was making that up. A few months in is when your bill will have miraculous charges in which you didn't authorize.

Moved June of 2018. Canceled service because they could not provide service at new home. Returned the equipment my in boxes provided by DirecTV. Never heard a word from anyone until I got collection letter from an agency. It says I have thirty day to reply but AMSHER COLLECTION SERVICE does not have any way to contact except to pay provide payment. They want 142.00 cancellation fee! Called AT&T Direct and got the runaround and they said they would contact collection department. No one has contacted me!

I was a customer for 8 years and finally got tired of paying almost $200 dollars for service that cut out everytime the wind would blow or it would rain. Since then I have received calls trying to get me to come back a couple of times a week for the past 10 months. Everytime I tell them I want them to stop calling me and they say they will make a note of it. Today I was told by them that "they can legally call and harass me for 2 years after I cancel". At this point I wouldn't go back to them if it was free. Worst TV service I have ever encountered.

Your customer service is terrible. I was just trying to get information on how to return my equipment. The first agent told me a box was sent to me on the 25th of November. I told her I don't receive it. Second agent would not assist me. Third agent would not let me explain my situation. 4th agent was very helpful. You know need to assist the agents in customer service satisfaction. I will not refer anyone over to you. On top of that you charged me 200.00 cancellation fee. Terrible service.

I disconnected service with Directv recently. I had been a customer since 1997, but I finally got tired of how expensive the service was for the value provided. This disconnect process was fine and the person I worked with indicated I would receive a return kit for any equipment that needed to be returned. It took a while for the return kit to arrive, but when it did I boxed up the requested receiver and took it to the local post office. About 4 days after I returned the equipment I called into customer service and received confirmation that the equipment was received. I've now received a bill stating the equipment wasn't returned and Directv is refusing to credit the charge and they now can't find the confirmation stating that the equipment was returned. Their process is broken and the company is officially a joke. Do not use this company.

I have been a loyal DirecTV customer since the service debuted in the early '90s. I loved everything about them and having moved a handful of times particularly appreciated the professionalism, skill and level of service I received every time I needed to have my system installed in a new house. Obviously things are different now with AT&T. We recently built a new house and moved in. I was excited to get DirecTV to come over and hook me up. I set an appointment for 11/23. It was a beautiful day - seasonable for Minneapolis but no snow, sunny, mild and no wind. The tech showed up 2 hours late and basically whines nonstop from the minute he walks in about how high our roof is and how his supervisor won’t let him get up that high on a ladder and he just didn’t think it was going to work.

Called to set up DIRECTV and was told a tech would be coming on Nov 28, 2018 between 12-4pm. They showed up about 4pm and did not have the correct equipment for my 4K TVs, but DIRECTV already knew what TVs I had. So lost that half day of work. Then resked appt for Dec 3 between 12-4. Received the email that morning at 6:43am that tech was coming between those times. So took another half day of work off. Received a second text at 2ish that my tech was still sked to come before 4p. Then received a phone call at 3:20pm computerized of course from Cambodia, apologizing and said tech will still be here by 4pm.

I contacted the Office of the President and I'll told times. For good reason because my cable doesn't work there's always extra charges on my bills. And Amanda ID number ** was rude, condescending and threatened me that she would block any attempt for me to talk to her supervisor and report her or to get my issues resolve. She's done just that. I've tried on multiple occasions to get through to other supervisors to report her and it's been her that calls me back every time so she's completely blocking me from getting my issues resolved and Reporting her to a supervisor.

Constantly lied to by customer service, billing went up every month without fail. Anytime you have to call in plan on it taking at least 2.5hrs. I would highly suggest to use another carrier for TV service.

Oh man it's one thing after another. I have called 3x and tried to fix On Demand since installation (3 weeks ago) and have spent way to many hours on this. I've ordered NFL Redzone 3x now and have called customer service to order and no one seems to know why I can't add the NFL package. HDMI Port on main receiver is bad and just got this installed. Have to have someone come out to replace my receiver. I'm about ready to go back to Dish and just order HBO stand alone.

Have had DirecTV for 23 yrs. Since AT&T bought company I have had continuous problems. The # for service is worthless. I called 3 times, texted 2 and no response. I called main # to set appointment. Three days later a Guy calls from service - sounds like I woke him up & says he got a message for service. Before AT&T bought company I never called for service, now I have to call every couple of months.

We bought a new TV that needed something additional that our old Directv DVR was capable of handling. Upon calling DTV they said that our DVRs were obsolete and they're sending out a tech to install a whole house Genie with HD at no additional cost to us. They scheduled us for the following Monday between noon & 4PM. My husband and I both took the days off from work to make sure that we knew how to work the new equipment. At 3pm I started "chatting" with Tech support to find out when our installer was coming. We were assured that he's just running late and that he'd be here. After 2 more phone calls the last one being at 8:30pm we were told he wasn't coming and they'd reschedule us for the following day (Tuesday) between noon & 4pm.

I set up an appointment with Directv a month before I moved. They sent me numerous emails and text messages confirming my appointment date, but when my date came they never showed up or called. I’ve never experienced anything like this when I had Directv in the past. I’m actually glad they didn’t come because I wouldn’t want to do business with such a unprofessional company. I went with another provider... Good riddance.

I have been a loyal customer of DirecTV since 2010 and ever since AT&T bought them, customer service doesn’t exist. On the phone navigating through menus with no option to talk to someone until 10 minutes into the call and then you are put into a queue and then maybe someone will answer, at which point they will refer you to someone else or ask you to call back another time. I am attempting to stream Starz but it says I don’t have an account even though I do. I have called about this issue multiple times and it is still not working and no resolution. Soooo frustrating and nothing to do about it. The absolute worst customer service I have ever encountered.

I switched to DirecTV from DishNet as part of a promotion - lower monthly fees. I specified at enrollment I wanted NO sports channels or programs as we don't Watch them and was assured this would be the case. Set up my acct on automatic payments - as charges were expected for over a year, I felt no need to review the monthly statement. After 2 years, my bill increased $60/month in October 2018. I called and was told it was the NFL Sunday ticket program, that my free 2 year subscription had expired. What...? I told them I had never authorized that and to cancel it. They said they couldn't, that the cancellation period had expired in September and that I had been notified if this by email. I received no such notification.

We have had DirecTV for many many years. ATT bought them out and since then everything is absolutely horrible. No on demand no pay per view available! Customer service is horrible!!! I never get a customer service representative that is in the U.S. No one can help us or give us a reason to why anything doesn't work. They just say, "Sorry we can't help you." Yet I'm supposed to keep paying my bill when I don't get service? We then moved to a new home and all we tried to do was keep the services as we are in a contract. We waited an entire day. After calling many times they said an installation tech was on the way which was a lie. I did not get a call till 6 pm saying they weren't coming!

I had been a DirecTV customer since 2011. Despite the constant rate hikes, I stuck with them for 7 years. The final straw was when the receiver went out, and to get a new one I'd have to sign another 2 year contract. So, instead I dropped them once my contract was up. I was told my service was canceled, and I should return my equipment. This was a lie. I returned my equipment as instructed. Then, a few weeks later I received a bill for monthly service. I called customer service, and was informed that my service was never actually canceled.

The last software update created several serious problems in recording and playing back programs. The major ones: (1) Frequently, the recorded program list gets scrambled and many items deleted. The programs remain stored but are inaccessible. The only fix is to do a receiver reset. (2) Automatic series record frequently fails to work, so that desired programs go unrecorded. They are properly listed in the series record list but show "0 upcoming" despite there being first showings on available channels. The only solution is to frequently manually update and correct the upcoming recording list.

I have had Directv since 1997. Started out paying $47 month. Now it's $100 same package. I get around 170 channels they say but I only watch 10 at the most. I have to pay for over 150 channels I never watch. Plus I have to pay $7 each and every month for area sports fees. I never watch any sports but I have to pay anyway. Most of what I do watch are tv shows from the 70s. In the 70s all of these shows were free. Plus there are so many commercials that they have cut the show to get them in. 90% of the channels are commercial channels trying to sell something, bs or just plain trash that nobody watches but we have to pay for anyway. I for one think it's time for us to stop this thievery by DTV and all the others. To top it all it's sanctioned by own beloved gov. Wake up people. It's your hard earned money.

If I could give a zero rating I would. I don’t even have anything set up yet and this company’s customer service is appalling. They scheduled someone to set up service on Wednesday, no one showed up, no one called, nothing. I call them to see what’s going on, and it was canceled because they ran out of equipment but they’ll have it for the next day. Okay. Set up another appointment, no call, no show. Call again to see what’s going on. Supposed to get a callback from a supervisor in an hour. Two hours later some random person calls me and says we can reschedule again for tomorrow. When I asked if they were even going to show up, I got the rudest response. Unbelievable. They can’t even hire competent people to do their jobs, not even sure how they’re in business at all. If I even had a choice they’d have lost a customer before I even became one! Let’s see if another moron fails to show up tomorrow. Can’t wait!

I signed up for their $35 am onto promotional offer on September 8th 2018 and I have yet to be charged that amount. They overcharge me every month and I have spoken to nothing but deaf ears. They added a $7.99 charge for their protection plan without my consent so I removed it and this month a charge of $20.99 was added to my bill for their premium protection again without my consent. After spending 45 minutes of my time arguing with customer service the woman removed the charge and had the nerve to tell me she was doing me a one time favor... I reminded her it's illegal to post charges for services without my knowledge on my account. STAY THE HELL AWAY FROM THESE PEOPLE!!!

I called DirecTV to add a channel and the representative asked me to bundle my wireless phone service with AT&T. So I switched my carrier. She also asked me to switch my satellite internet in order to bundle it as well and this would lower my monthly cost for the three, plus I would receive all these discounts and additional services. I broke my contract with my satellite internet carrier to bundle all services as the representative instructed. She told me my bill would be around $161.00 a month for them all. And if I added a second phone line, it would be $20 more. Boy was I wrong. Once I switched, another representative told me my bill would be $261.00 a month. Each time I called, a representative would give me a different amount for my monthly bill. I don't know what to believe at this point. What a terrible mistake I made. I feel so deceived by this company.

Used the chat line service and told him that I had constant dvr problems with list being lost. This has been going on for several months with several calls to customer service. Box was replaced a couple of months ago and have the same problem with the list being lost and having to reboot to get it. Now I also have several schedule programs showing not just the current one I want to watch but the entire season. I was told via chat the tech would be out yesterday between 12-4 pm.

I have been with AT&T and DirecTV for 14 months and have had nothing but horrible service and screwed up bills. From the get go service was horrible, the installation guy came early and I wasn't there and then the wouldn't install for 5 days later. My bill has been wrong every month for 14 months and I call each month and request the credits I am entitled to and that the problems be fixed long term and get a run around. Most of the credits have come back but still 3 months behind on HBO for life. I would not recommend signing up with DirecTV.

I have been a customer for around 5 years with a primary account and a vacation home account. I have spent at least 4 hours in the last two years trying to straighten out bills and so called discounts that went away and promotional charges they said I needed to call and get rid of a year later! They are total thieves! Totally dishonest and I would go to Dish or back to cable as they are totally dishonest and dont give a hoot because they think they have you - they suck!

I switched to DirecTV when ATT had the promotion with DirecTV and I was promised 25 a month no more. My bill was over 150 every month. Called many times - they gave me the runaround. Also they talked me into the protection plan. If any TV goes out no matter how old the TV it would be fixed or replaced. 4 months later my 72” TV went out. They refused to fix it or pay for a new one. I told them to cancel the protection plan and give my money back and they refused. So I can end with DirecTV and they charged me 300 for not fulfilling my contract. They sent me boxes and sent the equipment back.

If I could give less than 1 star I would. I just spent 2 hours online with the company trying to get them to hold up to the contract. We were placed into a contract without knowledge, were originally told we would not be in a contract, and we did not sign anything. Now it would be over $300 to leave them. DO NOT SIGN UP FOR DIRECTV. It is an ugly little trap. We were told that we would have free NFL package, free movie stations for 90 days and on demand. We still do not have access to on demand, had to call 2 times to have access to NFL package and still have not had the 90 day movies. Trying to find a way out, even if we have to pay for it. It is truly disappointing.

I called November 20 for a extension through the automatic system and everything went through saying my service will not be interrupted until December 1... On November 24 my service was interrupted... When I called Directv...they said it was anything they could do. I ask to speak to a supervisor and after being on hold for 30 minutes I was of course disconnected. I call back and was transferred and disconnected again. Directv SUCKS!!

When I first started with your service I did not have any billing issues and understood the credits and when I would have to cancel trial subscriptions such as NFL and when the UItimate package discount was over. When I received my October bill - up $75 from Ultimate package $59 0ff = 142.00 and the NFL package of $48.99 which was cancelled with Customer Service back in June. My bill for October was $190.99 for channels – $5 for other discount.

We needed a new receiver when we replaced an old TV with a Smart TV. We called customer service, spend 1+ hr on the phone that night only to learn what we already knew, we needed a new receiver for the Smart TV. For an unknown reason, they sent 2 new receivers to us but it appears only registered one but we were not aware of what they do or don't do on their end. We spent another 1+ hr on the phone with them troubleshooting that install. Later that night, we went to watch TV in another room and the TV had an error code. Spent another 1+ hr on the phone to be told the "card" had expired in that TV and we would receive this replacement card in a week (so no TV in that location for a week).

I returned to DirecTV as my provider, which I had used some years ago but had to switch as they could never get a serious reception problem resolved. At that time they tried everything, and I was very happy with their customer service, but just couldn't deal with the bad receiption. I switched to Verizon FIOS for about 3 years, but had an issue with their website giving out incorrect pricing information that customer service refused rudely to resolve, even mocking me when I asked for a supervisor, "OK, but you're NOT getting your money back!" I wistfully recalled how great the DirecTV customer service had been. I always had felt they cared about their customers, and their reps were enpowered to do what needed to be done to make the customer happy.

Had to file a BBB complaint. I was lied to in regards to getting me a cheaper monthly bill. They ended up changing my existing plan (without my consent), and this eliminated the service to our bedroom TV and the prices did not change. We had a very unprofessional visit for installation services which never happened. The installer and his dispatcher got in a huge shouting match right in our living room. Luckily, they never upgraded our equipment. The customer service staff had no clue what was going on with our account, they just kept us on hold for hours. We have changed providers since this (had been with DIRECTV for 14 years) and they would not close my account (had no contract). I would recommend that EVERYBODY stay away from DIRECTV because since their merger with AT&T, dealing with them has been a nightmare. I did not even want to give 1 star, but they made me.

I have been on the phone and the internet chat help trying to put in a claim for the protection premier with DirecTV for over 4 hours. The staff send you from department to department and disconnect your call when they have no answers. Still haven’t put a claim in.

Since being bought out by AT&T, DirecTV has been a horrible company to deal with and product has gotten so bad. Shows on our DVR disappear all the time. Sometimes a reboot will bring them back (takes a good 5 minutes). We have to reboot several times a day to be able to see all of our recordings. We've been told the "issue" is being looked into, however, this has been going on for several months. The Genies has a several seconds long delay when using remote. We constantly have to take out the remote batteries to remove and put them back in to even get them to work.

If I could give Paula, a supervisor, and the DirecTV team a "-5" it would be too high of a score. I have spent one hour on the phone with five different reps, Edgar - the call dropped and while Edgar said he would return the call he did not! The second two agents barely spoke English, I asked for Loyalty and got Billing once and Technical support once. I then spoke with Emilio who indicated he would help waive the $100 for upgrading to wireless service. After :35 on the phone I was passed to Paula who advise "all customers want this charged and I can't do it. Besides, there is no note on your account." I have been a DirecTV customer on and off since 2002 and will NOT be renewing my service when the contract is up. Paula clearly doesn't care about customers; she was arrogant and unwilling to look for a solution; rather, she continued to repeat that all customers want the wireless upgrade waived.

We are renting an apartment & the only cable/internet provider is DirecTV. The worst service ever. Seems like a majority of the channels are “infomercials”. There is a serious lag when changing/scrolling through the channels (even with brand new batteries in the remote). The commercials come on very loud which means constantly monitoring the volume between show breaks. As for Internet? I get faster service on my cell phone as long as WiFi is turned off. They only offer 40 mbps which means you are limited to the number of devices being used at once.

I have switched from Cable to DirecTV a few months ago and have had nothing but issues. I can’t watch On Demand, I have trouble watching shows from the beginning. My bills are always incorrect. I have called literally 20 times and always get the runaround. AT&T is the same way. They make promises that I find out are never confirmed and just spoke over the phone. This has been the most painful and time absorbing switch ever. I feel like I may lose my mind over this. We were a customer for over 10 years with AT&T; and since adding this DirecTV it’s been nothing but a headache with false promises and bills that are way above and beyond that was promised. Nearly tripling in cost. They sucker you into a 2 year contract so you can’t get out of this terrible service. I feel like I’m going to have 2 years of making awful customer service phone calls and making triple payments on my bills.

Waited for two months to watch a particular NFL game and service was interrupted. Called customer service and of course I get someone from India with a fake American name who barely speaks English. Takes 45 min to constantly repeat numbers only to get them repeated back to you incorrectly. Repeatedly transferred and hung up on. Running out of options. Cable One is rude and unconcerned with customer service and DirecTV outsources jobs to incompetent people overseas to save a couple of bucks. Thinking of just having Netflix and calling it a day.

We have been with DirecTV for 5 years with very little issue. All of a sudden, last April, our bill jumped up by $60 without any notice, so I called. I was told, no problem, there are "offers" available to bring the cost back to what it was. I was told it would good for 6 months and that I should call back in October and then "offers" would roll over, which I did.

I was a DirecTV customer from December 2014 to July 2018. Days before I canceled I was told I did not have a contract with DirecTV and would not be charged a cancellation fee. However, shortly after I cancelled I got a bill for $159.00 for early termination. I wrote them letters, and they would reply I owe the money. In one response they attached a work order for March 2017 when they made a service call, because the picture kept freezing. I paid a monthly service protection fee to cover service calls. It looks like a signed a statement indicating "I authorize the installation of a DirecTV system..." That statement should not appear on a service call. It is dishonest and should be illegal. It is how DirecTV rips off customers when they terminate service with them. I don't know whether I signed that in March 2017, or whether that was my signature from the original install. I can't prove either one. Needless to say I will never use DirecTV again.

I have been a DirecTV customer for over 20 years. The company used to be a good cable provider with great customer service. In the last 2 years, their level of cable service and their customer service has plummeted. Today, my service is not working on one TV for one channel. I have spoken and chatted with 3 different CSRs who have told me a wide variety of lies. First they say it isn't their box. Funny, it is working on my other box on the other TVs in the house. Then they tell me it is my TV. Funny, but my TV works fine with an off-air antenna. Then it is the channel. Well, the channel is fine on the other TVs with DirecTV.

We had our satellite dish moved by our roofers. All of the DirecTV equipment worked prior to the physical movement of the dish. After a 50 minute phone call to schedule a technician, they arrived and got only one receiver working and said the other two were old and needed to be upgraded. After another 50 minute phone call to get service scheduled again, we are now on our third missed appointment (4-hour blocks of time) for a service technician to show up with 2 new receivers. No phone calls. After the first "no-show", we called multiple times before and during the time window of the other service calls to confirm that a technician was scheduled to arrive.

I left them due to finances... They lured me back with promises. Long story short, and 10 hours on phone in 2 weeks, they (each and every rep) lied. The next one lied more than the one before. I cancel again. They call and ask why and start telling the dude from Winston-Salem, he hangs up. Mention to them "class action suit" and they will never bother you again. It's the most insane operation I've witnessed in my 66 years. They should be required to pay back all the $$$ and time they have stolen from everyone!

I have a credit coming to me from DirecTV. They are applying it to my early termination charge. Spectrum is paying my early termination fees. I wanted my $88 credit because I need it. I talked to customer service and even read my paper to her from Spectrum that I fill out to get my early termination fees paid. She told me they are not connected to Spectrum. Duh! I explained and explained. I finally asked to talk to a supervisor. After waiting 40 minutes, I hung up.

Worst company. I sign a contract with them for 2 years, they confirm that they have the most important channel I wanted. After two months they remove the channel. Nothing I can do, because I have a contract with them. Their customer service people not helpful and even rude. If I cancel they will charge me $200.00!

I was a DirecTV customer for 15 years! AT&T took over and is making a mess regarding service. If you start having issues GOOD LUCK. I had premium protection service at the time of my issue and AT&T wanted $600 to fix a Genie box issue. The Genie box receiver was no longer compatible with the HR54 receiver so standard definition was now the default and there is no way to change it without changing both boxes. AT&T said it was better for me to cancel and the girl on the phone said it’s not DirecTV anymore. She said she gets calls all day with issues like this now and could not understand the $600 fee for an issue like this. I had zero options except pay $600 for a tech to come out and replace the defective equipment.

Horrible customer service after they have you as a customer. They charge to fix their mistakes. Left without service for 3-5 days because I am not a “new” customer. Don’t be sucked in!! Once they have you under contract they are awful.

We recently decided to cancel our DirecTV service, due to increasing costs and poor service. It is difficult, to say the least, to cancel. The website does not allow for cancellations, leaving no alternative but to call Customer Service. What a misnomer! The first person with whom I spoke gave me information which proved to be false about returning the DirecTV receiver. I waited over a week for the so-called instructions and return label to show up in the mail as I was told.

We moved into our home Sept 2018. Ordered DirecTV Satellite & Internet. Internet was unavailable the entire time we have had service. TV is a whole 'nother issue. We have had a scheduled 5 service calls, both my husband and I have had to take off work, each time the technicians have been NO CALL, NO SHOWS! On several occasions when I called back to inquire as to where and WHY the technician had not contacted me OR shown up for service call DirecTV Rep told me "Well, says here on the technicians NOTES CUSTOMER WAS NOT AT HOME.." I was home the entire time! They basically LIED and never even showed up!

If I could give them negative stars I would. This site makes you pick at least one star. BUYER BEWARE!!! DirecTV Now In San Francisco is the absolute worst. Don’t water your money! Seriously. Netflix, Amazon and iTunes have always worked with zero issues. AFTER THE FIRST TWO MONTHS OR SO, ** & absolutely horrible DirecTV ALWAYS HAD ISSUES. I needed up canceling. It takes a while, so be cognizant of that. You will need time to cancel your account. So happy I did. Not worth the money at all. I hate them.

Deactivated receiver saying another receiver could be reactivated. FALSE. Had verification that I would be also added to account since spouse was only listed. Had 3 way conversation to verify I could authorize changes. FALSE. Had an appointment set up from 8 am to noon for upgrade install. NO ONE SHOWED UP. Was told someone cancelled my upgrade appt, supervisor would call me. NO CALL. Told I could get back in line with new customers, with an appt set 11 days out. UNACCEPTABLE. Now looking to see what Dish has to offer at this point.

I MOVED ON SEPT 13 AND THEY ARE JUST MOVING MY SERVICE AND WAITED ALL DAY FOR THEM TO COME AND WRONG WORK ORDER WAS submitted by Alex **. After hours on hold and hours trying to get it resolved all you get is a person who does not speak English and lies. I waited all day today and they want me to reschedule. TV is not worth all of this hassle and you can never speak to a supervisor. I am at a loss as to what to do about TV service. There is no good option.

We have been customers for about 6 years with DirecTV. We have nothing fancy. Just two regular boxes for 2 rooms and no internet. Our set bill is SUPPOSED to be 147.00. We ALWAYS pay through the automated voice thing through the phone and ON TIME (keep in mind they always send an email of how much my bill will be). Called yesterday to pay the amount they asked for to learn my bill shot up to 319 dollars. WHAT? How is that even possible?

I was told I could get 100 mpbs internet speed and save me money if I switched from Comcast internet and cable to DirecTV and AT&T. Long story short I was lied to about the internet speed and I have a DISH sticking out of the side of my house that I didn't want placed through my siding that they will not come back to get or fix the side of my house! have gotten the run around for being told a lie to sign up for their services. I can only get 25 mpbs internet!

Warning - don’t use this company. They are a ripoff, trust me‼️ I used them for about 5 years and this last year has been the worst. They adding unknown charges on my bill with BS explanation, keep you on the phone for 30 mins or more. Customer service is like pulling teeth??? They’re like a bad marriage and I’m counting down my divorce date! Never will I ever use them again! Horrible.

I don’t understand how this company still in business with all the Horrible reviews and services they are providing to their customers, awful experience, horrible customer services. They don’t value longtime customer. DirecTV is sucks, they don’t deserve any stars, CROOKS.

DirecTV turned billing over to AT&T and it has been a nightmare ever since. Trying to set up automatic billing. Get messages that have nothing to do with our request. Finally called and could barely understand the customer rep who obviously has poor English skills. God bless her, she should try to find another job, and AT&T should hire people we can understand. Took THREE hours just to pay a bill!

I have had DirecTV for years. But they aren't the same price for two years and Dish isn't either as they in disclosures will tell you price is subject to change. I cancelled DirecTV after the last salesman a year or so promised new equipment and a low rate and I could call back and get a good rate before the year is out. I called back but if you remove auto pay even to change a debit or credit card you lose promotions. Then customer service after fifteen calls 8 machines, and 5 foreigners trying to help you come on the phone.

Don’t deliver, lie, bill you and then tell you they don’t have reference numbers or record of your call even when you were provided these by customer service. HORRIBLE SERVICE. HORRIBLE EXPERIENCE, CROOKS.

Updated on 01/09/2019: My bill went from 55 to 100 November, 2018. I called for a promotion. There was none. I asked to cancel and they sent the box to return with a note inside offering a better deal if I stay. I called and they never heard of such offer that was mailed to me. That they could give me $5 off and to CB 2nd week Jan. 2019 for a new promotion that would save me 30 per month. I am now on my third call to them, currently on hold for an hour now. This is ridiculous. I have had nothing but empty promises from DirecTV since 2011. Time to cut the cord. Do yourself a favor and save yourself the humiliation.

We got DirecTV thru Costco in August, it was on promotion at the time, seemed like a good deal. We were promised 85% free programs and movies On Demand, great picture and 4K TV programs. Well after installing the service, we realized a lot of it is not true. So I decided to cancel the service and I tried to call the number that was provided on my contract papers, it was a dead end number, so I look up online how to cancel DirecTV, I finally get to speak to an agent, and I told her that I want to end the contract and I will pay the cancellation fee as agreed. Then she told me that they not gonna send anybody out to uninstall the dish and that I have to recycle it and uninstall it myself, it honestly pissed me off.

I have had DirecTV for over 15 year and the main reason I have stuck with them. This year it has become HORRIBLE. Once a year I call to renegotiate my service. They have always gone above and beyond to keep me. This year I talked to four reps and none of them had any Customer service skills. I got so frustrated I called Dish and scheduled them to switch my service. As a final blow, DirecTV disconnected my service one day before they were supposed to. This verified that my decision was correct.

I called in to see if I can get DIRECTV service and they could match what I was paying before. I have been with DirecTV for about four years and they managed to get my price down pretty low. I asked the guy his name is Joey and he was in the Philippines if he can give me a price to where I was paying before I would get DIRECTV again as long as it is with the same exact packages and TVs. He said he would be able to do it. He managed to do it and I would get the same package I had before. Well, the technician arrive this morning and he had something totally different. It doesn’t get any more blatant than this.

Lesson: deal only with AT&T. Do not call DirecTV directly. They have serious system problems and poorly trained reps that give you the wrong information. AT&T is much better but still falls well short of competent. I've had a series of missteps the most recent being the second no-show for installation without even being contacted. If you have an alternative, take it. DirecTV should be a last resort.

I looked into DirecTV to save a little money a month on my TV service, and they were running a special at the time, so I jumped on it. BIGGEST mistake... I had it installed in June, it was running fine, I was happy. Come Sept, it started acting up, screen freezes, losing internet connection, having to reset it all the time. I call them up to help so they send a signal to my box to give it a jumpstart. That got it working again... About 3 weeks later it starts happening again, so I call AGAIN for the same problem. So again they send a signal to jumpstart it, but this time they want to send a tech over to troubleshoot my equipment.

You will be promised everything under the sun, leave happy feeling secure and BAM! The bill comes double the amount, nothing that was promised to you will reflect on the statement. When you call customer service you will be transferred and told there’s nothing they can do without store manager notes. Here’s what happened, my fiancé and I went to the ATT store to add him onto my existing ATT Wireless plan. We added him on, was told his existing plan with Verizon would be taken care of and not to worry about that bill and any amount he owed on his old android would be paid off in full by ATT using the switch program. We received the Verizon bill and it was 1,100 as we were charged for the bill and the amount remaining for the old phone, GREAT! ATT didn’t do anything about this!

After having DirecTV for 3.5 years we decided to upgrade our equipment. Since the upgrade our TV hasn’t worked and I have been calling to get new equipment mailed or get a tech to show up. I have been lied to about this new equipment and tech several times. I have taken off work for no equipment or tech to show up! During all my phone calls with customer support someone switched my service and billing address. I got a letter about it and called to say I did not authorize it. Surprise, surprise no one can switch it back.

I have never seen a more poorly run company in my life. From top to bottom they lack professionalism, knowledge and customer service. Their C.E.O. and upper management should all be fired, for the processes and procedures put in place. They are so incapable of scheduling installs and communication that it is amazing they have a customer base. Never again!!! Multiple scheduled installs that wasted my days!!!

We pay over $200 a month for Directv. They track what you watch. If they see there is a movie you like because you watch it several times, the next thing you know you have to pay for it. These are old movies, not blockbuster movies, just run of the mill movies. But once they know you like that particular movie then they want you to pay for it. As if paying over $200 a month isn't enough for this greedy company. This company sucks!!! They rip people off however they can. We are seriously thinking of dropping this company. I call and talk to people that work there, and they are zero help. They are not a company that values their longtime customer. If you are considering Directv, go elsewhere. They are not worth your hard earned money.

We've had DirecTV since February of 2006 and not once had an issue with the service, equipment or their customer service agents. Then AT&T buys them out and all things go straight to hell. The service is a joke now, especially since they sent the latest update 6 or so months ago. I called today to see if I could get a new box for our living room because the one we have is constantly freezing on us. I spent an hour and 45 minutes talking to four different people, before finally getting in touch with a supervisor. The supervisor said that I would have to pay for a new Genie 2 box, which is normally $399, but she could give me $100 off.

I called DirecTV Customer service. Took about 15 minutes to get to a real live person that cannot speak English fluently and using a false name, which if I am not mistaken is a FCC violation. Having issues with my local Fox station freezing and all she can say is go to the website. I pay my bill on time and have been with them for a very long time. I am happy I do not have a contract. I have them because of their Sports packages, but it is getting to the point where I am going back to cable.

I could write a book about this awful experience. We had a CenturyLink bundle of Directv/landline/internet. Because we only had 4 mbps internet, we needed a different vendor. Honest: over one dozen contacts (phone, chat, text, email). Each customer service person could not find our info (30 year customer). Continued to have odd, wrong email addresses - even after supposedly corrected by previous rep. We have 4 old boxes. So, did ask for new boxes. They scheduled a whole day to install - two confirmations. Never showed. We canceled two months ago. I audio taped (suggest you do the same) after the 6th call. Got a bill with a $ 270 early cancellation charge. Huh! We have been customers for nearly 30 years! No explanations. Rep would put us on hold to ask his/her supervisor. Always came back with sales/promo offer - no fix of bill. No explanation on how we - 30 year customer - could have an early cancellation charge.

Elderly father has had DIRECTV for 5 years, his remote died. Spent 31 minutes on phone trying to get replacement remote - rep said they would call back next day before 11:00 am. Did not receive call next day but did get email stating directv was disconnecting father's receiver. Spent another 21 minutes trying to find out why (disconnection order was cancelled, but directv wanted to charge for remote). Heated back and forth with directv rep whether or not directv wanted to keep my father's business or the price of a remote. Apparently they have enough customers. Will never deal with a company like this.

So, I walk into a local AT&T store and the customer service guy, who was great and very professional, said that sine I am a Veteran, I can get the “First Responders” discount which is 25%. So, I jumped on it. Then, he said I can get the DirecTV bundle as well at a great price, so I jumped on that. Now, here is where it all went to hell.

My DirecTV bill this month is $120.98. The TV package I have is $67.99. The rest is in access fees, Advanced receiver service - DVR, Advanced receiver service - HD, Whole-Home DVR service and Directv Protection Plan. $52.99 in BOGUS fees. What a RIPOFF.

Good evening; President of AT&T. I have been a customer of AT&T for many years and a DirecTV customer for about a year. I signed up for DirecTV for two years at a promised rate of 50.00 plus taxes for two years. In recent months I have come home three months in a row and had my service cut off; promptly paying them 100 to get my services turned back on. I looked at the bill today and noticed that I was charged 90.60 per month. I cannot keep affording this account paying 100 dollars per month. In some markets such as Dallas you are offering TV, Internet and Cable for as low as 99.00 per month. I need a full review of my account so that I can get these restoration fees, Minimum use fees and late fees removed so that I can get my account back to a rate that I can afford.

Very bad service. Sales rep lied about the package and pricing. Called many times to correct problem. Was met with rude and unprofessional response from their employees. Price of service went up half way thru the contract. Technical issue all the time and still ongoing. The worst ever.

Every month for the past 5 months I get a new bill for TV and Internet and it keeps going higher and higher. They disconnect my television and home internet every month for the past 5 months. They say My TV is separate from my home internet but in all actuality I got the package because I had AT&T cell phones. DirecTV is BULLYING ME AND STEALING MY MONEY!!! My son’s schooling is online so when they shut off my internet they know people like me can’t do anything but pay whatever they say because they know we need this service. I don’t know how bullying customers into higher and higher bills no one agreed to pay for is legal!!! I am currently searching for better options because I am getting the heck away from this company. Directv takes COMPLETE Advantage of their long term hard working American customers. Please do something about this highway robbery!!!

I, too, have been a loyal customer since 2000. The old DirecTV, prior to AT&T merger, provided excellent and personal customer service. Now? What a joke. Had ordered two new boxes due to freezing and pixelation. Called them to finish the install and they "accidentally" deactivated one of my boxes. Said they couldn't reactivate it over the phone? And said they'd send out a tech the following weekend with a new box. He showed up with no equipment, said he wasn't told what my problem even was. Had to make yet another appt. and stay home to wait.

They started charging us for NFL Sunday ticket. We didn't ask for it, we don't watch football. When we asked for a refund for the 3 months that we didn't realize we were being charged, they would tell us they was switching us to a supervisor, and after we set on hold for 10 to 15 minutes they would hang up on us. If I could select zero stars I would.

Billing is tied to CenturyLink bundle; worst service and billing ever from DTV. Have raised account bill 4 times on four months, statements are inaccurate and confusing. When calling DirecTV customer service they often hang up because they don't want to deal with customers, that's if you can get thru. As soon as contract is over I will NEVER use them again.

I have been a customer since 1999. On Wednesday 10/31 I turned the TV on and had no service. I unplugged all my genie boxes as well as the Swin, still no service. Then my nightmares started, I had to call DirecTV for technical support. First mistake I made I called at night, I got a person from overseas and all they do is read from a script and they don’t even listen to what you are saying. If I had a dollar for every time they said "I am sorry for your problem" I would use it to pay for all of their increases in the bill. After fighting with this moron and 1 1/2 hrs later she was sending a tech to my home in 4 days. Told her that was I needed someone the next day. Fought with her as she keep reading from her script and then asked for a supervisor in the US to speak with. Problem got even worse. He was as ignorant as she was.

I have been a DirecTV customer at least 10 years. For the last year or so, they have become unbelievably bad in terms of quality and service. If we get some rain, we have no reception; every day when I turn on my TV, the picture is frozen and I have to reboot. The genie box loses recorded programs and I have to reboot to get them back which takes forever. Speaking of forever, that’s what it takes to get through the myriad of menus to speak to a surly customer service rep who argued with me after I called with a problem and she read from a script to sell me something that had nothing to do with my problem. DirecTV had gone downhill since AT&T bought them. I’m going back to cable TV. Hopefully, it will be better.

I DON'T understand how this co stays in business with their ** service. I've spent over 3 hrs in 2 weeks and 9 hours waiting for service tech just to get equipment upgraded that's over 12 years old. They always give the same story when I call, "I'm sorry. I'll fix it" just to get the same runaround!! I pay 159 bucks a month to use old crappy equipment. No movie channels and I CALL for an equipment upgrade. The next day mail it to me but after 2 plus weeks I can't get anyone from their co to install it. JUST A PATHETIC JOKE AND I HAVE SPOKEN TO 6 SUPERVISORS AND THEY ARE ALL JOKES!! COMPANY SUCKS.

New to CA and was evaluating between Xfinity and DirecTV. Chose DirecTV because there was no installation fee. Wrong choice. On the phone for 2.5 hours trying to understand terms as well as schedule tv and internet installation as part of the bundle. It's not a bundle by the way, two credit checks, two installation guys, two websites. The customer service people have no clue what they're doing, communicate the wrong info in order to get you to be a customer and then once you're locked in, they could care less. Canceled my contract after 2.5 hours of being on the phone after realizing what a bad mistake I had made.

Ordered wireless service on for installation on WEd. between 9-noon. They show up at 1 pm with the wrong equipment, wired instead of wireless. They installed what they had and would be back Sat. between 1 and 3. I waited all day and finally called to see when they would arrive only to be told they had no order for wireless boxes to be installed. I spoke to at least 6 people, wasted 3 hours on the phone and nobody could tell me what was going on. Then they tell me they would have to reschedule and I would have to wait another week. This is the worst business experience I've ever had, bar none. Needless to say I have canceled my service with DirecTV. If this experience isn't enough to discourage anybody from DirecTV I don't know what is. They don't deserve any stars.

I signed up to switch to DirecTV from DISH for a better deal at Sam's Club (Smart Circle). The rep straight up lied about what I would be getting in my package. DirecTV said all they can do is give me a higher priced package to get what the rep told me I would get. The 4k channels apparently don't come in, the remote stops and starts working and the guide and recording process is not great. It seems to be a bait and switch scheme to me. I'm stuck now for 2 years.

I got a call from DirecTV to sell new programming but when I told him of my problems he said that my equipment is outdated and I needed newer equipment. After getting out of the hospital I called to set up an appointment for 9/6/18 12-4 pm. No one showed or called. I called at 5 pm and was told that they did not have what I needed in stock, so I set up another apt for 9/17 12-4 pm. I called to verify stock and checked to make sure that I was scheduled for that afternoon. At 4 pm I called to check and was told that the install person was finishing up and on his way. Another lie, no show, no call. I am going back to cable as I have had fewer problems and any I had I was not lied to twice, and from Pakistan no less.

I've had DTV since for about 13 yrs. Since having to upgrade to the HD receivers last year because they claimed the old receivers were outdated, I am never able to watch a show to its entirety, no matter the weather (rain shine or snow), service goes out, or it pauses. I have 4 receivers, 1 HD recorder, no premium channels, classic choice package (that I've had for 13 yrs) and pay over $200/mo... Such a Rip Off! I will be canceling my service sooner than later. They don't value longtime customers.

Clunky crappy service. On Demand is terrible and typically barely works. God forbid you have to call them and deal with anything on your bill as you get one of their overseas superstars who almost can be communicated with. I thought I hated Comcast until DirecTV came along. Would give zero stars or negative if they gave you an option.

DO NOT AUTO-RENEW, DirecTV will add charges after 6-12 months for things like movies plus, NFL Sunday ticket, etc... even when you asked to remove them. Their customer service is a joke, their reps are halfway around the world, they read scripts, outright lie, promise but never deliver on remedies. DirecTV & AT&T have the worst customer service, do not sign up with either. I will be switching to Netflix or Spectrum.

We have been having trouble with billing with our Directv service. Had the protection Plan until last September 2017 that was never canceled at any time but was removed from billing. We didn't know. Storm took out cable from box to dish. Repaired. Repair guy said we would not be charged the 99.00 fee due to mother nature. It would come off the bill. It didn't. NFL ticket was put on our bill, and was never authorized by me or anyone I know. Since no one knows my account number or password.

Since AT&T took over this has to be the worst I have ever seen. The HD receivers are junk. I have been with them for over 11 years. Spend approx 200.00 a month. Many sports packages. Want to go to Dish but don't have the sports packages I want. So as of tonight no tv. Been this way many nights all because junk Equipment. When will they fix is the question. So please beware if you go with them. Even their tech reps say it's junk not just me.

DirecTV is horrible. Service goes out during every single storm, big or small; programs recording at that time will not record. Snow storms cover the dish and there is no reception until the snow melts off the dish. Although I thought I was getting true HD reception, after converting to cable, all my TV's had 100 percent better, crisper pics. I do not believe I was receiving true HD. On Demand has to stream through your internet. If you do not have super good speed, On Demand does not work; you have to record the program and watch it later. Customer Service is awful. Good luck getting a rep from America that can actually help you. I would recommend one goes with any, any other service other than DirecTV.

I have been a longtime customer of DirecTV for almost 15 years. My promotion ended in September. I received a bill that was double what I had been paying. I called their customer service in billing to rectify and see if they had a promotions for existing loyal customers, of course they didn't. Instead, the gal I spoke with provided me incorrect information on the cost of an internet promotion they were running and said the cost will be reduced by $17 each month with a better internet, so I agreed. She also mentioned for me to call back at the end of Oct to find out any loyalty promotions for existing customers.

I am a long time DirecTV customer. Before customer service was decent but now, 2018 it is awful. I have had the satellite dish up for 20 years. I put up a new roof, they told me I couldn’t get installation back for one week, when the technician came out he said he couldn’t put it back up. I had to reschedule, another 6 days to wait. I have been a customer for 20 years, I think I have spent probably 15,000 dollars on DirecTV over that time and this is how I am treated, unbelievable, as it turns out they tell me the technicians will no longer go on the roof, due to the fact that I am surrounded by trees. I doubt a dish on the ground will work so I probably won’t get it done then either. Awful company.

The people working are not the problem, it's the way DirecTV runs their operations. I tried to cancel my account. I originally called customer service. They gave me the phone number for the retention department. Again, tried to cancel. They then said to become final, I had to talk to VIP. I spoke with them and they tried to sell me more services. I declined and asked how to cancel, he then said, "just do what the last person told you to do." I told them I had to speak with him. He said he couldn't help me. It had been 45 minutes now. I called retention back. The original person suspended my account only. DirecTV was still making me call back to cancel my account. 4 people, 3 phone calls, one hour twenty minutes, just to cancel my account. Horrible!

Ever since AT&T bought DirecTV service has been horrible. My Receiver (Main Box) has not worked properly. DTV sent me a new Receiver. When I called DTV yesterday to have DTV activate the new receiver I was on phone for 3+ hours today 1 hour. Problem still not resolved. Plus my name is BILL she kept call me Robert, even after I corrected her. I talked to 7 different people. They dropped the call 5 times. This morning they told me that the receiver they sent me was NOT in their system and they can NOT activate it. They said they would send out a technician to install another box. They wanted to charge me $49.95 for a service call. They screw up and want to charge me to solve their problem. I won't pay. Twice they said they would call me back. They never did.

I signed up for DirecTV and internet service August 2018. When installer came to hook up he did cable only and said internet will be separate. Well as of today I have been trying to get internet. They want to charge me $100 for a wireless modem with 6Mbps and one time fee of $100 installation fee. My bill would be $115 per month. Wait!!! Why should I have to pay installation fee when it should have been installed in August? When I called in August I was told that they did not have internet in my area... WHAT!! So I waited and they come with bull... They are a rip off. I don't want any parts of them at all.

DirecTV lies to its potential customers to get them to sign up for service! Beware before signing up. Their salespeople will lie to you to get you to sign up. I called because they were the only provider at the time for a new house I bought. I was told UVerse was coming to the area shortly when I bought the house. I asked the salesperson specifically if I would be able to switch the contract over without a cancellation fee. He told me that since they were both AT&T that I would not have to pay a fee. This was the only reason that I had signed up. Otherwise I would have just made do with HULU and Netflix until Uverse showed up.

I got charged an early termination fee erroneously. I had to cancel because my lease was up and I had to move and the place I moved to does not allow a dish. I was told that I would not be charged anything to cancel as a result. WRONG! Got charged a 240.00 fee for canceling because the rep put in my disconnect order wrong and used wrong coding locking my account from getting any fees removed. 2 weeks of phone calls and arguing I finally got the fee removed. Next I get harassed saying I did not return their equipment... which I did and even had a receipt to prove it. I once again got charged fees erroneously and had to argue with several people to get someone to remove them. I was basically called a liar and told that their system shows all equipment was not received so I must have not returned it.

My receiver quit working. So I called in and they wanted to give me an upgrade. Ok I'm fine with that. Scheduled a time, took off work and the tech never showed up. No call, text or email. Called into DirecTV and they rescheduled again. Once again I took off work. The tech did not show up. No call, text or email. It's been almost a month with no tv. It is ridiculous. I would not recommend going with DirecTV.

Been a DIRECTV customer for years over 10. The customer service and wait times have quadrupled since being bought by AT&T. I had an issue yesterday with my Sunday Ticket and after 40 minutes of wait time I just hung up! This has been the case the last several times I have called!

Having been a DirecTV customer on and off for the past several years, I wouldn’t say they're the worst based on my past experiences with TimeWarner, now Spectrum. However, our recent experience has been less than satisfying. We have the system with a main receiver, a modem and wireless receivers at each of our other TVs. Initially the service was great with the normal exception of weather interruptions. For the past 2 months, we have been experiencing screens freezing up, slow to respond boxes and other obvious software issues. During our initial call for technical support, we were instructed to re-set the main receiver. Unfortunately the reset didn’t solve the issue. The technician advised that if the reset didn’t work after a few days that we could call and they would send a technician out to our home.

My first appointment they never showed or called. I set up one more time cause they said they would credit my account and they never showed or called again. They tried offering me another credit. I asked to speak with a supervisor and he tried scheduling me again and giving me another credit so I said, "So you're gonna give me 2 credits?" He said, "I don’t see any other credit so I can’t give you the credit" so I said just cancel everything. I was on the phone for 2 hours talking to 3 different people and it took 45 min to cancel everything and to top it off after everything that happened they were very rude. So I would never recommend DirecTV to anyone. They are the worst TV place I have ever dealt with. DO NOT GET SERVICE THROUGH DIRECTV EVER.

I took advantage of DirecTV NOW's 1-week free trial and was satisfied enough with the allover product to enroll in a paid contract-free month of service. Nightmare time! What I selected to record to my library (cloud storage) was 90% unplayable, despite constant attempts to run them. The few recordings which did playback could not be deleted - DTN literally returned them to my library with each attempt to delete! - thus sitting on 6 precious hours of the 20 hours of allotted cloud storage. Programs I slated to record would not accept a change of mind: I could not stop the weekly recording event So, every week I saw another 3 hours of my 20 hours of cloud storage add on without any ability to actually watch those programs.

We have used DirecTV for years. Decided to do an upgrade. Well we were told that it would be a free upgrade and now they are charging us 100 dollars for each Genie that we got. Have called several times and they will not take the charges off the account. When someone says a free upgrade then it should be free. Do not get DirecTV.

This company was awful. My bill was high all the time. The movie was expensive when it was put on your bill. The equipment price every month was bad and don't get them and Century Link put together or it will be bad. That bill was even worse. Not good at all. No stars on this end for them. I went and got Netflix at least they're not over hundreds of dollars.

Since having to switch to their HD service, I have had numerous ongoing problems that 4 technicians have been unable to solve. Have replaced both boxes once. The last time they offered to charge me $100 to send out another technician and charge for any parts required to repair the service. The problems are numerous and occur 2 to 4 or more times during a 1-hour program. Picture and sound stalls. Sometimes for only a few seconds, other times for a number of minutes. Can be re-established by switching to another channel and then back again. The picture continues without sound. Usually corrects itself after a few or more seconds.

This has got to be the worst customer experience I've ever had!!! I ordered service on 10/22/2018. Since ordering I have had to call no less than 6 times for them to fix my phone #. "SIX TIMES"!!! Now I find out they put my email in wrong and am going to have to fix that. Anyway that's beside the point. Someone was to be here between nine and eleven this morning to install our services. Big shock no one showed!! I call, you cannot get a call center in the US so I have an issue understanding them and them me. They continue four more times to get info wrong. I was told, "Our techs are busy until Monday. Sorry." So I call back to cancel my service. I'm just done. #DIRECTVSUCKS

I have code 771 for a week, did the online help and diagnosis to no avail or resolve. I called the 800 number. Like many reviews got the runaround and pass over to another person or department. On 10/21 got a service appt time for 10/24 from 4p-8p and called DirecTV to get an ETA for the service tech, I was told very soon. At 7:40pm I called and again went through the transfers and supervisors only to find my appt time was on hold - the "tech" could not find my address and it was too late in the evening for any other assistance. I was give two options, one was to make another appointment for another 4 days out or was told the "local" office would call me this morning. I am not holding my breath. I live in a community only served by satellite and wish I would have gone to another company and done more research prior to DirecTV. I am an AT&T customer also.

As has been mentioned, DirecTV has major issues. Was a customer for over 20 years. They schedule tech visit updates --- text/ email confirmations & don't show up. They are told 5 times that our email address is wrong & don't fix it. They transfer you (my record is 6 times) & you have to cover all the info over and over again. The poor customer service folks can't find anything in their system - previous requests, lost info, equipment, etc. I cannot describe how really bad this company is. When we really looked (we had a bundle with CenturyLink) at our bill --- mistakes/wrong charges/increases that were in error. And, if you get a person who you can understand (very thick accents or bad phone connections or both), you have lucked out. Almost three months of calls, chat line, emails to, first upgrade, but, later to cancel. There are reasons they are, being sued (ie: Minnesota AG suit against them, etc.)

After calling DirecTV and complaining about not being able to stream NBCSN and twenty five minutes of changing cookies and cache on my devices the tech finally said the "negotiations" were in process with NBCSN and that channel would not be available for devices other than the tv. Nice of them to not provide any warning. Complaints will not do anything.

WORST COMPANY EVER... Few months before my contract expired, I called DirecTV to cancel the service, because I was not using it. I knew there was a cancellation fee, but it was less than the amount I have to pay for the remaining monthly bills. They told me that, they will voided the cancellation fee if I change from DirecTV to DirecTV NOW. If I tried their new service I wouldn't have to pay for the fee and since the new service is not under contract I can cancel it any time. I thought it was I good idea, tried the service, but still not using it, so I cancel it after two months. But after six months they send me to collection over the fee... When I called customer services they told there were no notes on my account about the change of service or the void of the fees. So in other words I'm a liar and I have to pay or pay.

This is the biggest joke in all of American "Big Business" takeovers! It is obvious that AT&T did not perform their "due diligence" in setting up their DirecTV in MANILA, P.I. These folks have NO DIRECTION. NO IDEA how to fix issues. No SUPERVISION, period!!! You call that '5000' number and you get Manila and you get a bunch of folks who haven't got a clue. You will be transferred to someone else 5-8 times and then be dropped. I have gone through this fiasco over and over for the last 2 months to no avail and all I wanted to do was to "upgrade" service to a higher tier. They continually told me that I have NOT BEEN ACTIVATED! And yet, I'm getting a Basic signal and bills. Talk about frustration... I will NEVER apply for service with this company again... EVER!

So we finally decided to get DirecTV installed in our home for us and mostly the 4 yr old and 15 yr old children in the home. I called and was told I was approved, selected our package and paid the fees. I was told it would be 6 days before a tech could come out. Day of installation arrives and 5 minutes before appointment I get a call saying the tech is sick and can't make it for another week. I reschedule send worked around schedule to be there. Guess what. They cancelled the appointment again. Scheduled it for 5 days later. Day of third appointment comes and guess what. I get a call saying they had to reschedule because they had no equipment to install in my home. I've tried calling about the fact that I've been charged for three weeks and haven't had any service. Truly disappointed in their service.

There's a special place in hell where DirectTV and AT&T should be made to have to call their own customer service line for the rest of eternity. I've made 6 phone calls in the last week and have gone in circles. My 1st call to DirectTv was to inquire about promotional discounts and was told a supervisor would call me back in 30 min. Never happened. My 2nd call was to follow-up, and was told that they could only speak to my husband whose name was on the account, even though I had previously been authorized. The 3rd call was my husband telling them to add my name on the billing. On the 4th call today, I was disconnected when being transferred to the "loyalty" dept.

I have been a loyal customer for three years with DirecTV and my plan ended two months ago. Since then I have been paying 130$ a month for their entertainment package. They offer this same package to new customers for 45$ a month. I've called several times to get a better deal and all they offer me is 5$ off. I can't believe after paying on time for 3 years they would not work with me on a better deal. Seems like all they want is for you to join then they could care less if you stick around. Dish Network offered me more channels for 59.99 for two years. I hope they treat their loyal customers better. Buyer beware.

The day of my installation of my satellite service from DirecTV my daughter was at my home... I had to work. The installation guy asked her about high speed internet. My daughter informed him, I wasn't going to give up my Dial up service and it was a waste of time asking. About a few years later I decided to try high speed internet. Called DirecTV and was told per their policy if my service/bill wasn't current, they can't provide info about an upgrade, which was a lie. I had spoken to another customer service representative who told me I would have to get my internet service through a local provide, which is Mediacom... a nightmare ever since constantly connected, but no internet, which no home phone service, also!

If I could give a no star review I would. Every month we get our bill and it keeps going up and up. They keep making excuses on to why and all of them are lies. And now our bill jump $74 dollars more because they said we agreed to change our cell phone service. We would have never signed up if we had known that. We love Verizon and have been customer for years. I could go on and on but needless to say we are cancelling our service today and I will never be a customer of DirecTV again. WORST COMPANY EVER!

DirecTV has gone directly into the toilet. Apparently there were some "upgrades" during the spring or summer and the Genie DVR is now horrible. I have whole home DVR service so that the DVR is connected to one TV, the rest of the TVs connect wirelessly for DVR service. Ever since the summer, the TV that is connected directly to the DVR can only see a small portion of what has been recorded (the TVs connected wirelessly to the DVR can still see everything). In order to get at least most of the shows back on the TV connected directly, I have to reset that box. They keep assuring me they are working on a fix but I keep running into new problems. It looks like I need to start planning to reset that box every day or two (at least until I can find a different provider - I would LOVE to switch to cable but they don't have whole home DVR).

My parents have been with DirecTV for many years now, and this is the second time I have had to contact tech support for help on their behalf for the same issues. Both times it has been like pulling teeth to get their service working. This last time I was given a date and time frame for technician to show, which was 8 days after initial phone call for help. After jumping through all the hoops of trying to fix problems remotely (which was no help at all only time consuming) and even confirming that I still needed my scheduled appointment no one showed or called.

A tech was suppose to come between 12-4 pm. I left work early just to be home for this service. 5 pm came around, nothing. We called and were told that they will get in touch with the tech, and call us back in 20 minutes. That never happened. We called again and got another story. They first tried to blame it on us saying we didn't complete a work order, but that was a lie. Then he blamed it on the job that the tech had before us. Nothing but excuse after excuse. They rescheduled it for 3 days later. A tech finally showed up, takes 1 look at our apartment and says "I can't install anything, there's a tree in the way and you won't get a good signal". At that point, I was done with them.

I started service on October 1st 2018 and they knew there was an issue with On Demand not working. It had not been working for a few weeks. It is now three weeks later and it still isn’t working. After 14 calls and 3 tech visits they finally fessed up to it being broken. I asked when it would be fixed and they said between 2 weeks and a month. So they have thousands of people working there and it takes over a month to fix a MAJOR problem with their service? Seriously? They sold me a broken service. Like buying a car and then realizing they knew it was missing the gas tank and they hooked up a one gallon can to get you going. Yes you can drive but you are severely limited. If I could give ZERO stars I would.

I had a repair scheduled ON 10/16/18 between 12 and 4 pm. I received a call from AT&T at 2 pm saying that not to worry, my appointment is still good and someone will come by 4 pm. At 3-45 pm I spoke to customer service, and I was told that my appointment was for 10/22/18 between 8 AM and 12 pm. Apparently they changed my appointment without calling me and confirming that I would be available at that time period. AT&T has the worst customer service one can imagine, yet they advertise that they have the best customer service. What a piece of crock. I have already transferred my wireless service to Verizon. Next is the internet and TV service to XFINITY when my contract expires.

I ordered a free upgrade of my equipment. When the tech arrived he wanted $136.00 before he started for a switch. I had him call his supervisor who confirmed I would need the switch and needed to pay before work started. I did. The tech installed the new boxes and set everything up. Everything worked and he started to leave then I asked him about the switch I paid for. He said, "Oh" and went outside and replaced the switch with the same one I had. He tried to take the old switch with him. I took it from him. I contacted DirecTV and they told me that I did not need a new switch and would credit my account. I did not receive the credit yet and I think both the tech and supervisor should be charged with theft even if I do get the credit. I want DirecTV to give me the names of both the tech and supervisor so I can file a police report.

My name is Susie and on October 16, 2018, in St. Louis, MO, I switched from Charter to DirecTV. The technician who did the work, Jesse, was really great. He has a wonderful demeanor and everything went very smoothly and he was very helpful. Was very happy with the process. Just want you to know you have a very valuable employee in Jesse.

This pains me to say because I worked for AT&T for 15 years. DirecTV had amazing customer service. I would rate them as an A+. Now it is the worst customer service experience imaginable since everything has been outsourced. We were on the phone for 45 minutes to simply add a basic receiver for another room - a basic request. We got transferred twice and everything we asked seemed to confuse the customer service reps we spoke with.

We have been loyal customers for several years and the service just isnt what it use to be. We have had to contact them on numerous occasions having to correct certain things that were done wrong on their end. Getting ahold of a live person is very difficult because their automated system is not easy to navigate. Their prices are way too high for the quality of customer service you get. My husband had added me to the account twice so that I could handle any problems that arise with DirecTV and every time I have to call they tell me that my husband has to call in and give permission to speak with me but he works 7 days a week 12 hours a day and does not have time to deal with their poor customer service which is why we have added myself on multiple occasions. We will be switching to Dish soon.

Service constantly disconnected from internet. Sent multiple service people who never fixed problem and even commented what a horrible company they were. After one year of service that went out when the wind blew I got a bill that almost doubled. When I called they agreed to cancel my service because of my history and assured me the auto deduct payment would not come out. IT DID! Now after 2 hours on the phone being transferred multiple times and flat out lied to they say I will get a check in the mail in 30 to 45 days. They cannot credit electronically. (only debit) Run for your life if you get approached about switching. Absolutely the worst experience I have ever had with a company in my life.

I've been a loyal customer since 2012. Customer service is not the same anymore. It use to be all about the customer and how to keep a customer. Now they don't care to keep a customer happy. After 6 yrs of service with them they want to charge me a $200 transfer fee and obligate me to get wifi plus a 2 yr commitment. This company sucks! I just canceled. I rather start fresh WITH a 2 yr commitment somewhere else.

DirecTV called & ask me to come back. They promised I would have the same service as before. I do not. This is their 4th trip out here. I also went 4 day w/o internet. They broke and didn't fix. Still not right...

My experience with this company has been a laundry list of lies and foreign customer service reps that don't know the business and take no pride in their jobs. They need to bring those jobs back to this country to the people that respect and honor the American values. Lie #1 - I was signed up with service only to learn I was charged $20 extra per month for warranty service that I never asked for. Lie #2 - I used my AMEX card to sign up but didn't want to pay my bill EVER with that account. I called to have it changed and was promised it would be removed. It wasn't. Lie #3 - I gave them a list of channels that were important to me and was assured that they were all included in my package. They weren't and when I questioned it no one had an answer.

I have had DirecTV for about 10 years. Their customer service used to be top notch. I never had issues with the system, I even referred a lot of friends to use them because I was so happy with the product. In the past year, the customer service is atrocious. They have no answers and have to look up everything. The service is ridiculously slow if it’s even working. My contract is up...time to start looking at new companies.

I decided to help my elderly mother in-law of 84 years to switch her internet and cable to TV services to AT&T Directv. Little did I know that this was going to be the worst nightmare of my life. I was on the phone for almost 4 hours with 7 different people. Each of them asked me the same questions and then put me on hold to do some research. Every phone call got dropped and the person never came back and never called me back despite me requesting the call back in the event of a disconnect. Three times, when I called back, the technician insisted to start the process from scratch rather than going back to the order number that I had been given by the first technician.

I have been a DirecTV customer since 2010, my remote broke... I have a basic package of receiver & remote. They will not replace the remote without a fee of $15. So I am paying for a service I cannot use. Once my service contract is done, never, ever, will they have me as a customer again. They tried to raise my bill after AT&T bought them out, twice... called said we have a contract, I am only paying the contract monthly price. With this new service, we have another Sears making history. I don't see AT&T in business in 5 years.

We are so DONE with the issues... We've had several technicians out here to no avail! For 6 months... Multiple problems with sound, live TV freezing (Can't watch live TV AT ALL! ), Guide too small to see and vibrating on 2 TVs, DVR deleting shows (most unviewed), EXTREMELY LOUD commercials! among others + billing issues (raising the bill) (double dipping charges) that keep occurring.

If I could give them a half of a star then I would. We recently moved from HI to GA a few days ago but scheduled our service to be suspended and transferred over a month and a half ago for today. Contacted AT&T 5 times today to confirm appointment since we were 3 hours into a four hour time frame with no sign of the service tech in sight. After the fourth phone call we decided to ask for a manager. It took a manager for them to discover the appointment in their system was in Hawaii although we have an automatic confirmation email for installation at the new address and every rep verified to spot address with us over the phone. Now they can’t come out until the following Monday; 6 days later thanks to the unapologetic AT&T and DirecTV team. If it was up to me, I would definitely get rid of your services provided. Y’all didn’t take responsibility when you know you were wrong.

I have called this company so many with issues, that their number comes up on my phone as speed dial. The bill from the start was NEVER what sales told me it would be, took months to even get it close. Finally cancelled service and in the process found out we were being charged for equipment we had return a year prior that was never credited to the account.

I never have had so many problems with this service and customer service before AT&T took them over. Ever since then it has been one thing after another. They are well aware of a software problem which affects the recorded shows on the playlist, and the ONLY way to get the full playlist back is to do a reset on the unit, and then it takes forever (or at least that's what it feels like) to get the service back.

Upgraded to the new 'more advanced' HD DVR. Have had nothing but issues. Every month I need to reset because only 50% of recorded shows will show. The DVR is so extremely slow and the programming is sorely lacking in user friendliness and smooth transition - very difficult to get back to the correct show to delete after watching. BACK no longer works to putting you into the list where it is easy to delete the show. The new interface, after months of using, is just horrible. Very clunky to move around and get the info you need on the show without clicking many times. Also very easy to get lost. This definitely needs attention. If Comcast wasn't so bad I would be there; however, I'm being pushed closer and closer to cutting the cord.

We called to sign up with DirecTV from a flyer that they sent to us. They would not stick to the prices that were on the flyer. After we thought we finally had an understanding and they had our bank information they tried to add an extra $20. My husband told them to cancel the order and they refused and hung up on us. We called back and it took us another half hour to get the order canceled. They even threatened to give us a bad credit rating. Not sure how they were going to do that? We will never use this company!

DirecTV where do I start: since AT&T has taken over the DirecTV I once knew and loved is non-existent. Billing every other month is different. $136.00 one month. Next month $156.00. My bill is never the same. I looked at my bill $10 a month for HD channels, $10 a month for movie channels and sports channels I did not order! TV constantly freezes up your list of recordings disappear and TV shows just randomly record! I mean this is constant! And then when I ask them to knock my bill down cuz I've been a loyal customer since 2004 you get ridiculed and harassed more importantly nowhere! And this is a consistent fight I have with them. They, truly don't care about their customers and the outcome is you don't get what you pay for!

I have been a Comcast/Xfinity customer for a few years and decided to go another route to save some money. So I inquired about DirecTV via AT&T. This process started mid-September which is when I initially called in. My first installation date was set for October 8th which was fine and agreed to by me. We received 4 text messages the day before the install saying everything was on schedule. So my wife decided to take a day from work and await the installers. They were due to arrive between 8 AM and 12 noon. She waited and waited and nothing... SO about 1:45 PM I called customer service to inquire what was going on. I was told there was NO record of the install because as we discovered during the call, my SS# was incorrectly added to my account. Fine, everyone makes mistakes.

I will start by saying that I am a disabled person on a tiny fixed income. I had problems from the beginning. Each bill was different yet the service stayed the same. After 3 or 4 months everything was fine. Then out of the blue my bill was $5.00 more. They said everybody got a few more local channels. Without a choice. Then bill went up $5.00 or $10.00 for insurance that I did not ask for. I found myself having to move. I took the service with me. Same state. Had to start a new 2 year contract. I find that to be not fair to the customer. A year and a half later I had to move again.

I had Dish for years and could record up to 16 programs at a time, had drop out because of weather 3 times in 5 yrs... Now 5 programs max and always pixelating. It is so slow changing channels, starting up, rewinding you name it. I switched to save money with a bundle, but it is definitely not worth the savings or aggravation!!!

I am so disappointed with DirecTV customer service. We moved recently. The move was free. I told the technician on the scheduling phone call that I would be adding 2 new TVs to our account. At no time did she mention that I would not be able to watch the TVs on different channels at the same time unless I purchased an upgraded Genie. The installers arrive & inform me of this. I agree to purchase the equipment.

I have been a customer of DirecTV for over 20 years and currently pay close to $1700 per year. I had a problem that required adjustment of the satellite dish. The charge was $100 to adjust it or add $10 per month to my bill. I explained that since it was not my dish I should not have to pay anything. Like talking to the wall. I asked if it was worth it to lose a 20+ year customer paying $1700/yr over a $100 service call. Talking to the wall. Going to Dish.

I have had ATT landline phone for 45 years. I was solicited in my ATT bill to get DIRECTV bundle for $80 a month for the package I picked. The first bill was $159 and I paid thinking it must be for two months. Then next month bill comes and it is $175, my god. So I call and after two hours of trying to understand the person talking finally gave up and went to my local ATT store. Well at the ATT store the manager was very rude. Said it was my problem that I should have came here in the first place if I wanted to change my service. Said he could NOT help me.

After AT&T acquired DIRECTV, I was solicited by phone to bundle DIRECTV services with my Internet at no additional cost, so I agreed, although I really didn't particularly need that service. Over the past couple of years, I have tried to get out of that situation since I was then billed for DIRECTV fraudulently. I have had negative experience after negative experience trying to get out of a contractual obligation and fees that I should not have incurred. I finally disconnected services, paying the early termination fee which I really didn't owe, last month, only to be billed again.

I called DirecTV to move my service from one address to another in the same city and got an appointment made. The day of the appointment it was raining so they cancelled it on me. When you called to get it rescheduled they ended up leaving my appointment on hold instead of canceling the old one and making me a new one. When I called about that they rescheduled me for today and after being up since 7:30 on my day off to make sure I was awake for the technician to come in my scheduled appointment gets canceled 30 minutes outside of the timetable because they couldn’t find my address but yet DirecTV has been hooked up here before and the first technician that came out found it just fine!!! I’m cancelling my service. Not a good way to take care of your customers at all!!!