Xfinity Cable TV Reviews

Xfinity TV has been billing me for 14 months for a Disney+ package that I cannot activate on my set top box. I've spent 30+ hours on the phone with Xfinity support and Disney+ support, and they cannot figure out how to active my subscription. I requested a refund for the 14 months of Disney+ service that was billed and they point fingers. They claim, without any evidence, that they have been sending Disney+ the money and subscription information, while Disney+ says they have absolutely no record of my subscription from Xfinity and I should get my refund from Xfinity. I escalated the issue with Xfinity since they are the ones collecting the money, and their final answer is No. They are okay with extorting money out of their customers. Classic corporate fraud with no remedy to the customer. Unfortunately they have a monopoly where we live.

Revised Executive Office Statement — Clear, Professional, and Assertive. I have had numerous issues with Xfinity’s services that have resulted in multiple credits on my account. My bill due on January 28, 2026, before the rate increase, was $498.00. The Executive Office applied a $250.00 credit and sent a technician to address the service issue. Xfinity later confirmed that the problem was not inside my home—it was located on another street at a node affecting multiple customers.

Every interaction or attempted interaction is a nightmare. Just navigating to the point where you can speak with an agent is maddeningly difficult. And the hold time at that point is ridiculous -- more than 30 minutes last time. When I do talk to somebody, I am provided with incomplete, inaccurate and/or inconsistent information, and I have often been moved around from department to department where I once again experience all these issues. Terrible! I will never use Xfinity again.

OMG all this crap is just commercials - the biggest rip off on the cable market! All it plays are commercials on every channel at the same time - it’s uncanny and the same old movies week after week - they should be investigated by Washington!

I moved and simply want my Xfinity account moved to my new address, they could not get this done for weeks, so I went to their local store, they said the phone help for them was terrible and they gave me a new account and equipment, then they overcharged me, charged me for a service call, and a reactivation charge, then after calling many times talking to several supervisors, they said they would credit me a full month, which the never did, I canceled them and took back the equipment, the 4th account I have closed now and never again, beware, they are robbers.

Xfinity cable tv is terrible. The content is absolute junk on the basic cable. Yet, they mesmerize the incompetent association managers to sign massive high priced contracts so everyone pays higher association fees for absolute CRAP.

Xfinity, Comcast or whatever they wanna call their selves is the worst high bill for nothing but commercials and adds. You see more commercials than the movie itself. Every channel I turn to a commercial is on. I watch my firestick more than cable.

After more than 50 years as an Xfinity customer—and now a senior citizen—I am paying $147 per month for basic cable (about 10 channels), internet, and a landline. My previous bill was $133. All I asked was that it remain the same. Instead, I continue to receive unreliable service, inconsistent support, and billing increases that are poorly explained and difficult to justify. Loyalty appears to carry no value, transparency is lacking, and customer service is ineffective at resolving even straightforward requests. For a company that markets itself as a premium provider, Xfinity delivers a service that relies more on market dominance than customer respect.

After being a customer for over 10 years, one of the Comcast remotes fell apart. The battery door needs to be taped in place and the clear plastic part that is pointed at the TV fell off and won’t stay in place. When I called for a new remote, the woman said I should take it to an Xfinity store to get a replacement. I told her I pay over $300 per month and asked for one to be sent in the mail. She said OK, but I would be charged postage. What a cheap company!!!

I have been trying to get my cable issues repaired for over a month and so have my neighbors they are having issues to, and we are all about to cancel Xfinity. I can't watch a football game because the picture and sound are so messed up. I had an appointment scheduled and they never showed up of called, I'm done no one seems to care, all they want is your money!