Xfinity Cable TV Reviews

On TV they talk big about how they can resolve any problem and that they are available to you 24/7 but that is a lie. When ever you call there is always a problem and all you get sometimes is a recording what ever happened to talking issues out with a real person. The reason I stay with Comcast is because they are the only company that offers triple play service in my area which is Detroit Mi. At and t is working on bringing there service to my area soon when they do it is going to be good by Comcast. Comcast needs to revise there service big time if they don't want to keep loosing customers. I work for the state and get paid the 2nd Thursday of every month which usually falls the week after my bill is due but I always get my service cut and then when I pay the bill I get charged all these turn on fees if they would work with me it would not happen. I think it is very unfair. Comcast your service in Detroit, MI is bad big time.

I tried calling Comcast, and the call never connected (it would ring once, Comcast would answer, and then there was silence). I decided to hop on the Live Chat for answers. I waited 30 minutes. When someone finally came, they couldn't tell me anything. I was staring right at my screen showing what my bill is, and they were telling me it was something different. When I questioned the fee on my bill, they told me that was discounted $20, which it wasn't. The HSI Standard Install fee was $49.95; however, we didn't get HSI (High Speed Internet) so they deducted $20 and made it the $29.95 Internet install fee. I questioned what the fee in question was and I was told, "It's for reconnecting your cable". I told them it was a brand new account! They told me, "let me check," and then I was on hold (online!) for another 15 minutes. He informed me of a different amount than what shows on my bill was for installing service at my home (even though I was given a different amount. ) I still could not get through Comcast's customer service via the telephone.

Moral of the story: don't believe Comcast when they tell you (exactly) how much an install will be. Always plan for the amount to be paid to be at least double.

I spent my whole day trying to resolve the billing issues and technical difficulties that I continue to experience. Today, June 7, 2010, I turned on my television set and I found that Comcast also disconnected my cable service. I had to call again to find out about my cable service. A technician by the name of Karen, had told me that someone disconnected my service. She has to turn on my service. I was on the phone waiting for half an hour to get a cable service again. It appears that Comcast had been playing with my services by someone turning it on and off.

I've missed my 11:00pm show because I had to spend half an hour to get a technician on the line. Only to tell me that she is sorry, she will turn the cable service on. How can you get Comcast to do fair business practices? How can I stop Comcast staff to play with my cable and internet services.

When I finally received customer service using their local number, they couldn't explain my bills for the past year and a half. They had to research and call me back (in my experience it won't happen). Furthermore, I was told that "bundling" service does not really exist, as my cable, phone, and internet all expired at different times, although all of them were installed on same date. I was told that after 12 months, my bundle discount for all three services would go from $89 to $110. Now, I am told that each service is expiring on different months (although installed on same date), and that the basic rate for bundle of all three was never $109.99, is not now, and never was. Literature I have from your company indicates that after 12 months, the bundle of all three goes to $109.99 per month plus taxes and any extra channels ordered. I was told I never had the bundled package. Now, they want to do the same thing this year as last, and charge more than I contracted, or was promised.

The bills are not decipherable. Not one is the same, so I cannot figure out what I'm receiving, or what's charged. I've been chared for HD service from day one, although I never received the correct box. The installer gave the wrong box, and I was unable to connect to the internet. The installer said he'd return the next day (didn't, and I set up myself). I was supposed to get HBO on demand, but I don't. The screen says I have to pay for it, but my bill says I have been paying for it. I am paying for services I haven't been receiving. On top of that, this year, as well as last year, you are increasing my bill again, without adequate explanation, and refuse to abide by your agreement and contract.

Now, you are advertising that basic bundled service after 12 months increases to $109.99, which your rep has denied. I have your ads, and you are bound by them. Bait and switch is illegal. I have seen countless complaints in the internet for the same things. I've been a paralegal for 30 years. I do not need your attorney (he represents you, and does not represent my interests). He can call me if he wants, but how he can get you out of your contract and advertisement's promises (in print and commercials), I would love to hear.

Again, we called customer service and a technician was sent on 5/25/10. The technician walked in to the apartment stood 5 feet from the cable box and flashed his flashlight. He refused to listen to what issues were had, refused to call a manager, and he was asked to leave since he was let in the home to fix a problem and did nothing.

We spoke to a manager on 5/26/10, who stated that he would send another technician to diagnose the problem and would call us back after the diagnosis to discuss crediting our account. On 6/2/10, that same technician came out (even though we were told he wouldn't be sent), but this time he replaced all the wiring and connections in the apartment.

He told us that the building was known to have intermittent service, known because a fellow employee lives in the same building and advised him of such. All he said we could do was continue to call when our service is down since the connection and service problem is not on our end but on the provider's end. The manager has yet to call us to discuss crediting our account.

On 6/5/10, out internet was down 4 times in 2 hours, the modem was reset again and we spent an hour on the phone without accomplishing anything, and even during that conversation the internet went down again. Our repeated requests to speak with a manager were denied / ignored, and we have yet another technician coming out on 6/9/10.

We have been given reference number CR205503434 and CR207887591. We were offered a onetime $50 credit for 5 months of limited service, missed appointments (as "promised" on the Comcast commercials, they credit the account for missed appointments), and we will still have the same issues of limited or no service in the future.

I do not believe that this is a fair compensation. There is no other cable or internet service provider in our area and we are forced to have their service or we would go elsewhere. We purchased cell phones since we did not have dependable home phone service. While this isn't a big deal, we would like to actually get the service we pay for.

I came back June of this year to find my bill has gone to collections and they are threatening to go to the three credit reporting agencies! Did I mention, while I was gone I had some people from South Korea staying at my house and Comcast came by and managed to get $124 out of them? So, now I am back and I wish I could charge them for all the time I am spending on this most not American of dealings! I am given a confirmation number for a time that they will call (it has been "escalated"), and I need to be by the phone from Wed. to Fri. in the morning hours. The time came and went to no avail!

When I called back, they were all apologetic, but happy to set me up with another conformation number for a call back. No thank you! Oh, by the way, and this is a dozy, honest! My neighbor across the street, they had them for 1 and 1/2 months, deciding to cancel. It was easier pulling out your wisdom teeth with a pair of pliers without Novocaine! The bill reached above $700, so my neighbor made a deal. They said, "split the cost, you walk away, and never bother us again!" Comcast accepted this! And now my neighbors do not even want to enter into a class action law suit, should I be able to wrangle one! But, my neighbors stated, if Comcast comes around offering their services for 10 years, and for free, they still would not accept!

They are, by far, the most maddening, irresponsible, inept, clingy, blind, deaf and dumb, ungracious, do nothing, clumsy, muddle headed, two faced, idiotic, right hand not knowing what its left hand is doing company, that has ever spawned a desire to succeed, on the face of the planet, that I have ever had the misfortune of doing business with! What makes them think that, once you enter into a contract with them, that they own you for life? I will report them and I will sue them for all of my time! I will do my best effort to make them blink! How dare they! They are without shame! PS. I do not think they have anybody in this area code any more. That is, now that I have quit them! $124.00 and the threats of it being reported to the credit card reporting agencies! Time and distraction.

When I called her on it, she said that was the number coming up on her screen, so that was the one I should use if I had to call back. The next day, they finally made it to my house to fix the problem, which they did, only the tech didn't rebury the lines and told me I would have to call Comcast and have them send another tech guy to do this, that he wasn't responsible for doing this. I just don't understand how these people get away with running a company this way. If I ran my business this way, I wouldn't have one! Oh and I forgot, apparently according to their accounting methods, me being without my services for four days total was only worth twenty dollars and considering I pay $150.00 for the bundle package, I think their math leaves much to be desired!

In another call, I spoke to someone about getting the last fees removed of $12 and it was a very pleasant call, one where she understood why the fees needed to be credited. I just received my last bill and apparently the bogus reactivation fees are on there still. I made another call and the operator advised me that the credit request was placed, but that my service was due to be interrupted again! Comcast service is included with my rent outside of a DVR and internet modem charge. I'm not sure how they get away with treating a member of such a large account this way but they do. Please contact them and tell them to stop taking advantage of consumers and to get their billing practices on the right track.

Yesterday and today, I called again but still it's the same issue. I am paying for this service but it never works as expected. This issue has impacted my business greatly. I am not able to deliver photos to my client on time which is having a bad impression on my clients. Moreover, I am not able to answer customer calls since my phone is not working along with my internet. Since my phone does not work, I have to use my personal cell phone which is costing me money every time I call them and be on the line for at least 15 to 20 minutes.

There either has to be a reduction in rates equal to the amount they take in in paid programming or this programming must stop. In the worst economic crisis in the last 30 years, Comcast's profits were up nearly a billion dollars in late 2009. I do not begrudge a company making a profit but isn't this supposed to be similar to a public utility company. That's why we let them wire up the cities. The old Mayor of my hometown warned of this type of rampant abuse of the public trust, when cable first came to the City.

Then when I told her I only need to exchange them for not working, she proceeded to tell me that the number on my HD box did not match up. I told her that is the only one we had and about 7 months (or so) ago one of the cable guys tried to exchange it that was the only time it would have been switched to fix the problem. She said well he shouldn’t have done that and that now I would have to pay an extra $9.95 per month for the extra box. I proceeded to tell her that it is not an extra box, we only had the one HD box and I did not want to pay $9.95 for a box that one of the employees made a mistake on. She said until that other one is turned in I would have to do exactly that. She refused to try and help in any way just belittling me. I told her to give me the box because we needed it and that I would call the 800 number. She said they won’t do anything ( as she was mumbling things about hating dealing with this) She finally gave me the box (charging me of course)and then asked me if I had the slip from 6-8 months ago from when he came out to my house .. I told her that I wouldn’t have saved something from that long ago -- she proceeded to tell me she saves everything for 7 years, I told her she is a better person than me then!

She said I didn’t mean that then; she was just so nasty to me. So I left and called the 800 number and spoke to a gentleman who was very nice, he took care of the box and corrected the numbers on my account for me and then we found out that another problem with my account was as follows: When everything switched to digital we were sent a notice that said we needed a box for every TV. I called the 800 number and they told me that I could get 2 boxes at no charge for 1 year. Then normal charges would apply. Come to find out they have been charging me $8.90 per month for every box since July. I told him why I would go from paying nothing extra for the TVs which are in bedrooms to $8.90 per month each. He said it looks like they shipped out the wrong boxes; he could only go back and give me a credit for 2 months (about $36.00) but that is not fair to me.

I am not an employee and how I am supposed to know they sent the wrong boxes. I mean they were mailed and I have to assume that they were correct. I have to be honest I never review the bill in detail because I don’t really understand it. To make the matter worse when I got home and hooked up the boxes the HD box did not work and now I have to go again and return it. I work almost 60 hours a week and when I m home I have family obligations of taking kids to sporting events and other things. I was told by the lady in the Comcast office that it must not be that important of I can’t arrange my schedule to have someone come out to the house? Many in today’s day and age she has the time, but I am never nor can I be home for 4 hours at a time to wait for the cable company to come out. She said what about Sundays --- I told her no not then either. I mean she is now questioning my schedule. Bottom line ~ I want my bill and cable fixed!

After waiting an hour, I called back and they said I would get a call in 30 minutes. After waiting another hour I called again and they said that the original tech would call me in 15 minutes. I told them that I did not want this tech as he was very rude to me the first time and just left without offering me any help nor did he attempt to make a new appointment with me and they said that a new tech would contact me.

After waiting almost two hours I called again to cancel the whole thing. I then switched to AT&T who gave me a great package deal as well as a $50 gift card to say that they were sorry because Comcast was such a let down.

I obviously don't appreciate Comcast's heavy handed approach at forcing people to use their cable boxes. What I really don't appreciate, however, is Comcast's back door attempt at trying to get people to subscribe to their "digital" offerings so they can soak consumers for more money. This is extortion pure and simple. Consumers are being forced to pay for new "features" that they are not requesting.

We were promised an 'emergency visit' yesterday and no one called or came to the house. We had to have someone waiting for that visit all day and no one even called to say that Comcast was not coming. Today, we had a scheduled visit at 3-5pm. It is now 4:45 and no one is here. I am so frustrated at this incredibly poor customer service. I feel like little David going up a giant, Comcast the corporate giant. Your recording keeps telling us that Rick from customer service wants us to have an exceptional customer service. That is so far from the truth. We have been loyal to Comcast for 25 years and spent over a thousand dollars each year for our service. I could not be more upset and disappointed with your company. Comcast has given us the worst customer service we have ever had in our lives!

The only notices I have ever received from Comcast regarding their changes is their change in rates. They love to make us pay more and give us substantially less. I feel that this is unfair to all customers (including myself) who have service from Comcast that cannot afford anything else for their family to entertain themselves with. I won't be the least bit surprised if one day, I fall asleep watching TV and I wake up and not having one channel to view while still paying for their services! I feel that this is unfair business practices.

To begin with, the equipment (a TV box) was not requested by customers but forced onto customers by Comcast. Comcast warned the customers they had to use the box. Otherwise, there wouldn't be any TV signals. Now coming to the time you want to discontinue the service, Comcast wants you: (1) drop off the equipment at its service center which can be a long drive from your home, (2) mail the equipment in and you pay for the shipping cost and (3) Comcast picks up the equipment and charges you $10.99 for pick-up. After being over-charged by Comcast for months or years, you cannot escape from them unless you let them rip you off again.

It doesn't make much business sense that the customer has to pay for something that he doesn't ask for in the first place. And the business has the final say if it will discontinue its service. We are not living under a Comcast dictatorship. We should have the freedom to decide when to stop doing business with it. It shows that Comcast is doing everything to rip off its customers.

Not to mention, that now not only do I have the inconvenience of not being able to access my email, I also cannot change my email address on other sites if I have forgotten the password because they will send it to the Comcast account that I can't access. I have stayed with this company due to the inconvenience of having to transfer my email address. Well, I might as well switch companies now that I have to set up all new account with every company I do business with online. It is extremely frustrating that I cannot access bills, accounts and emails. Lengthy amount of time trying to find and transfer email address when you no longer have access to the email account that you have used for years due to the fact that Comcast lost my address in cyberspace and cannot correct the issue. I think everyone should switch companies because Comcast personnel are not knowledgeable about their services or helpful to consumers.

Then one of the HD DVRs broke. They came and switched it out with a new one, and we're charged $20. I called and asked why when we are renting their equipment that I have to pay. It is their equipment that was faulty. They apologized, and I'm issued a credit and told if I purchase a service warranty for $20 a month, anything will be covered. I balked at this amount, and it's dropped to $3.99 a month.

Then the modem started acting up. This happened about once a week. I called and was told to disconnect the cable and power for 15 seconds to reset it. I continue to do this for another year. I called whenever it didn't come right back and got told there's an outage or some reason. Finally, on one of the calls, I was told on their end that they can tell the modem is fried and schedule a tech to come and replace it.

Tech came. It's replaced and worked OK for about 2 weeks, then it happened again. I called again and finally got someone who knows what they're doing. I was told it was not the modem and that from what he could tell in all the notes, it was the line. So he scheduled another tech to come and fix the hookup (that I was being charged the extra $8.95 a month for, no less). Since then, there's no problem with the internet.

Now an issue with the replaced HD DVR. Descriptions in the guide do not show up, and the On Demand menu does not appear. I called, and they scheduled someone to come with a replacement. I waited, and no one came; so I called. I was told the dispatch was canceled on their end, because my account is past due (by 10 days) but that I can take the box in person and switch it out at one of the offices. I have waited to pay this bill until services were fixed, because I am tired of all the problems and am waiting to see if there aren't too many trees so I can have DirecTV instead. I vented to the CSR and said I at least would have appreciated notice that it was canceled. She issued me a credit.

I have had ongoing problems with Comcast since the start. They overcharge for everything, nickel and dime everything, and have awful customer service. I pray to be able to switch to satellite!

They discovered the payment got credited to the account that was to be deleted. They told me since the account was to be deleted, I would be mailed a check for the payment I made to them. I told them to just transfer my payment from the deleted account to the other account. They told me they could not do that. I also wanted to order a router. I was now told, because my account is showing up as "past due account," I would not be able to place that order until my account was brought to current. I already made a payment! It was not my fault they applied my payment to the wrong account. There was no option on the automated phone system to choose which account to make a payment to. I was told by the installation guys that worked for Comcast that I could get a router free through Comcast but just pay $9.95 for shipping.

I was quoted over the phone a $15 charge for the router but when I mentioned the price the installation guys gave me, they hesitated but told me that was correct. I received the check in the mail for the full amount I paid over the phone ($174). I've made two (2) payments (a total of $401) to Comcast since I started service on 2/27/2010. My bill every month should be $160. I can see my first bill being slightly high due to installation and new service charges but they keep sending me a bill for the account that was suppose to be deleted in 5-7 business days. It had now been almost a month! I called again to inform them about the whole mess up and I was basically told there was nothing they could do about it and I owe another $401!

I asked to speak with a supervisor because they were not understanding what was going on and I needed to speak with management about this problem. I was placed on hold for five (5) minutes. The same person got on the phone and told me there was nothing they could do for me. I have all the names and dates and times I spoke with people at Comcast. And I've gotten notices "Make payment before service is shut off." I'm going to be out $400 + because Comcast is double billing me.

I think this is very unfair as I have unwittingly been paying more than double of what I should have paid for the past 20 months. I should get full credit going back all the way since I started being a customer in August 2008 instead of the 6-month credit that I am being given. I am also quite disappointed because I think Comcast should have alerted me that I was overpaying as I was a resident of 700 Grove with which they have a special bulk arrangement. I would appreciate your prompt assistance and response in this regard. I have been over paying Comcast since August 2008 for the approximate amount of $903.

Apparently, we were supposed to pay about $2 more per month for their "Wire Service Insurance" which makes no sense. It wasn't my fault the equipment stopped working. All, the technician did was test their cable system. Comcast, also jacked prices up. For a long while Insight prices were $40/month. It was so for a while as Comcast took over. Then they increased the prices in October to $42.95 without any reason for it.

Now, they are jacking up prices again to $59.99 + ($1.99 for insurance) to some $60/month. That's a 50% price increase in less than a year and it is totally unfair and unreasonable. My main concern is with their shady practices, and not informing a customer about the service charge for anything. That's something I haven't agreed to.

Today, it's almost May 2010. Yet, I still have not gotten the netbook and none of the Comcast personnel can help, nor have info, nor have a clue regarding this offer. This is really getting frustrating and annoying. I really feel I'm being cheated by the Comcast free netbook offer just to get people signed up with them with a 24-month contract that you cannot break. I really believe this is really not a good business practice for such a big company like Comcast, and I really do hope someone could help me solve this issue along with the rest of the people that are having the same or similar complaint about Comcast online. Thank you.

My service is now turned off and this isn't the end of April yet. I have been making payment and the credits that Comcast has applied are also payments. So my service should still be on. I have been trying to resolve this Comcast turn off situation and I believe Comcast is at fault and my service should be immediately restore. I talked with Jennifer, who is a supervisor, today and she said that my bill for 4 months of service should roughly be $887.00. I asked her to calculate with me the amount that I had paid with the credits that she said she saw and then subtract that from the $887 for the 4 months service. $126 was paid on Feburary 12, plus $306.70 paid on March 12th and the credits that Jennifer said she saw was about $165.00.

If you calculate all of that, it equals $597.70, subtract that total from the $887.00 that Jennifer stated is the roughly totaled charges for my 4 months and that leaves $289.30, which would be due in May not April. Per the only suspension letter I have ever gotten, it stated that if I paid the $306.70 by March 17 and it was received by no later than March 21, my service wouldn't be interrupted. As you can see, that payment was made on March 12. Please restore my service ASAP.

This is unacceptable, as it happens on every program whether it's a pre-programmed recording or if I just press the record button to get a program in process. I have been a Comcast customer for about 10 years and also have a business account with them as I'm a professional web designer. They take about $200 of my money each money, and this is the best they can offer.

In my opinion, the big wigs sit up in some home office, raking in the bucks and don't care what the customer is experiencing. They ought to be made to do better. I will probably discontinue my service, buy a TiVo box, and subscribe to this service.

They have lied many times in the past and I think they are lying now. I continue to pay the old rate ($174.35) but I am afraid of retribution. Giants can be mean and vindictive. What can I do? Thank you. Although the services provided by Comcast are fine, their pricing is not competitive and I will be forced to reconfigure everything (at my expense) if they do not honor their earlier commitment.

Then Comcast made another "appointment", this time it was a window from 8 am to 7 pm on a Saturday. I waited all day. Did they show up? They did not. Each time I called to complain, I would talk or "chat" with a customer service rep who would read the same useless apology from the same useless script. Their "chat" customer service was awful. They were clearly using a script and had no idea what time it was here.

Unbeknownst to me, the technician proved to be incompetent and did not wire my house properly. Time passed, and my internet connection worsened. Thinking it was my router, I happily accepted a Comcast router (that I paid a $10 shipping fee which they neglected to tell me about). The problem stopped for a time. After some bad rainstorms featuring high winds, the problems began again. Thinking I could call Comcast for help, I decided to do so. They sent a technician out. He was a great tech, and he fixed my problem by re-wiring the faulty wire. He told me that the initial tech sent out had not done the job properly and so the wire had become loose through wind, rain, snow, etc. (you can imagine Philadelphia winters). So, in the end, I am paying an additional fee (that I am not happy about) for something that was not my fault to begin with. Thank you, Comcast, for your spectacularly terrible customer service.

I went out to look at what needed to be done to repair my gate on February 12, 2010. While I was out, the meter reader for the gas and light was reading the meters. On February 13, 20010, the gate door was remove and repaired for the third time in 6 months and lock. On February 17, I was sitting at my desk and heard the gate swung open and close. Somebody busted the gate open. The next day, I wired before the gate close. By Saturday, the gate was swinging open and closes again. My mother is their 24 hours a day. That Saturday, I ask my neighbor and mother, who entered the yard. They told me that Comcast was there three times that per week.

I called Comcast about a repair and spoke to ** @ 9:4 am on the 1st of March.

I called on the 4th and they said that will try to cancel our savings . I called again on the 4th and they said that they will call in 48hrs. I called again on the 8th. I called again on the 10th at 4:32pm and they gave the direct number to **, a claims representative. He never answers my calls. On April 7, I spoke to ** but until now, I have not gotten a response about repairing my gate.

One of the Comcast employees continues to enter my entrance gate to my backyard by force. My mother is home 24hrs.

When I called to complain about the lack of service, I have heard every ridiculous excuse, from "sun spots" to "satellite upgrade" to digital-to-analog FCC mandate, etc. Their DTA (descrambler) box negates the use of my new digital TV features such as picture-in-picture and HD signal quality. Since my TVs are digital, I neither need nor want their digital-to-analog converter (DTA) boxes.

The nationwide announcement about the analog-to-digital signal conversion, stated clearly that consumers would need the converter box only if they had an analog TV on an antenna. Comcast required the converter box for any analog TV. This is far beyond the nationwide announcement. Now Comcast is claiming that I need a converter box (which I now understand to be a descrambler) regardless of whether my TVs are analog or digital. Most of all, Comcast has been very dishonest about what they are doing, claiming all of their requirements are actually a part of the FCC mandate.

Note that when I tried Comcast's converter (DTA, descrambler) box on my digital TV, it caused my TV to receive 1 analog channel and 0 digital channels. I currently get less than 1/2 of the channels that I pay for and I get nothing but ridiculous stories from Comcast about why. I would think that A&E and Food Network, etc, would be upset to know that their viewing community has been chopped to pieces by Comcast's dishonest/scrambled service program. Please help.

Issue 2: Comcast equipment retrieval department is calling me, saying I never returned the modem. Two months of this! The rep asks if I have my receipt. I said "from what?! 2 months ago?... NO! " I asked why they can't look up to see what the other Comcast reps can see because they said, I have no equipment still, under my last address and they said because we can't see their records... hmm. Now, that seems to me, that the equipment department should be the ones with the most recent data... am I crazy?! The calling continues....

Issue 3: I got home and my bedroom television that I have set all the channels that it will get, is missing about 30 channels. This is in the new address that I moved in... So, I rolled my eyes and called 1800comcast and talk to this rep that told me that I'm gonna need a box to get those channels now. I said that"s **. I opened this agreement with the idea, that these were my channels, but no... he said that they've moved those missing channels to a digital package and I'll need a box, thinking I'm going to have to pay more a month for each box I get **. So, finally after raging this idiot he said "Well, you can just go by the Comcast store and get "as many as you need" for your house". "As many as I need", so I said "okay" and hung up. I just got back from the Comcast store today and you know what the lady behind the counter said?.. "You can only have two, since your DVR is a box and a DVR is considered as 2 boxes and my plan only allows 4 boxes... sigh... So, I just said give me the ** boxes and took my happy ** in the car and drove back to work **.

Bottom line, nobody at Comcast knows ** is going on. Nobody! They are a bunch of liars and I can't wait for the day that they have competition, because I'll be the first one to switch. By the way, this was over a 3 month period that I've been dealing with all of this.

Physical damage was to my brain and all the time that I spent on the phone that I will never get back... I could've been having sex or scratching my **.

Today I found out after 20 min. on the phone with their collections dept. that they have sent me a refund check for the paid amount sent to the wrong acct. number, and so I still owe them. I paid this amount by credit card. I also asked about a promotion I should be eligible for, but I am told I am not eligible because my account is overdue. I work with Comcast on behalf of my clients and the universal sentiment is that they have no idea what they're doing. In my case now I have a record of not paying on time, which technically is not true as I did not receive a billing statement, nor did they notify me of the overdue for almost 2 & 1/2 mos. I have repeatedly tried to get them to send notices to my main email account (not Comcast account, but domain mail) and they say fine, we'll do that, but it never happens.

So I spoke with another rep and he tells me that it is still sitting there waiting so he was doing another "ticket". I was none too happy then. I asked him, "Why are you doing it now when it should have been done the first time, then the second time and now your doing it again? I asked for supervisor. He was clueless. He could not give me an answer. I told him that I wanted an answer as to why it has been two weeks and my account has not been credited. He could not tell me. I asked him why he could not call the billing dept. He said that the billing dept doesn't handle it. I asked him who did and why can't he call and find out what was going on. He said that that office is "blocked" and he could not call. He kept insisting that it would take 3-5 days from this date to get my refund and I insisted that it should have been done on the 29-30th. Why is it being done two weeks later? I have the ticket numbers and confirmation numbers if needed.

My Comcast bill is always close to $150 for what amounts to basic channels. We have had a box in a separate room we are paying for that they have not been able to make work, one excuse after another. Isn't there a way to give people like me a choice? It's pretty bad when your cable bill is higher than your electric bill. They bundle packages together that forces you to pay a higher price for your cable. We should have a choice as to what we want to watch without being forced to pay for a bunch of junk!

In the beginning, they made us sign a second contract because they lost the first one, thus, raising the price by a third of the cost. We have numerous problems with the service; six technicians were later at our house and they gave us one excuse after another again as to why our service is still problematic. Our current issue is still a bill with overcharges which is still not at the contracted rate and a picture which is regularly freezing. Their own technician stated that our problems now with viewing are due to the lines outside needing replacement. The job needed to be completed in 48 hours due to it being a violation of some state code.

A week later, after they asked us to give them access to our backyard to fix the problem, they have not done anything and when we call them, they stated that they have no record of this conversation by their own technician and supervisor even though their technician was at our home. This problem has been going on for about a month and now they are telling us that they need to send another technician out to evaluate the same problem. Basically, this is a repeat of what had already been done with no resolution.

We are concerned that Comcast has formed a monopoly in service in this area and is often allowed to get away with very unethical practices. We had Comcast a number of years ago and left their service due to similar billing and service issues. It was to the point that I honestly considered getting an attorney. We were stuck to use them again due to the company; we are not being allowed to have service in our area. I have spoken with many other users of Comcast who reported very similar issues with no resolution. What is a consumer like me supposed to do with a company that can get away with constant inconsistencies in what they say and do? They overcharge people, they violate their own contracts and give every excuse as to why they can do that.

Recently, they were charging people $8.00 for the box and if you wanted to use the box, an additional $7.50. It is a hidden cost that most people would not understand that basically makes the user pay $15.50 for the box on each TV. They are charging for the service, the use of the box, and the signal to the box. It is a duplicate cost which brought them in millions of dollars.

We called them on it and were told by Comcast that they were no longer going to charge this and would remove it from our bill. As in previous bills, the adjustment and credits have not been made. Me and my husband have taken time off work to be here for their technicians who have not resolved the issues that we have. We have continuously overpaid since August with not one correct bill since then. I have been promised a credit that I am still waiting to see on my bill.

I also got a letter from Comcast, 2 days after that call saying that "as a valued customer", I would be getting at $10 triple-play credit for as long as I maintained my current level of service, and a $25 "valued customer" credit on every bill for the next 12 months. Turns out the total $35 credit reduced the "regular" charges to, guess what--$122! I thought I was getting a "deal", but it was no deal because I was just getting the reduced bill for being a "valued customer".

But when the bill came, it was for $157. Called Comcast and was told that I was not on any new promotional rate. IOW, the rep lied or was incompetent and did not put me on the new rate. I mentioned the letter I had gotten from Comcast, and guess what the rep said? "That letter was sent to you in error!" At that point, I exploded, which I rarely do on the phone. After that, she said (again) that I was switched to the new promotional rate. But when I accessed my bill online, it was still just short of $157.

Talked to another rep and was told that my new bill was $113.28. I asked if that's true, why does it still show $156 and change when I access it? She said the credit would show on the next bill. Bull feathers! As as result of this exchange, I terminated my auto-pay, which I've had for many years, to prevent Comcast from taking more out of my bank account than they're due. I instead sent them a check for the $113.28, which they cashed a couple of days ago and my account now shows a balance of $127 and change. In addition to the credits I was supposed to get, I had called a Comcast technician to investigate a problem with our TV reception. He arrived late, and told me there would be a $20 credit on my next bill. No such credit ever showed up.

I called back and the rep said that dispatch had not responded and she would call me back in another 20 minutes. At this point, I am getting furious as I am wasting my whole day waiting for the tech. She said she could reschedule my appointment and I stated that I should not have to do that as I already had an appointment that the tech did not service! She said the only thing I could do then was wait for dispatch.

Finally, at 4:30 in the afternoon, a tech shows up to install my service and he did not even have the correct equipment. I had ordered two DVRs and he brought one regular digital cable box! He said I would have to make another appointment to get the DVRs that I ordered. Absolutely, I’m just fed up. I called and made another appointment for today 9-12. Surprise, surprise, no one showed up and no one called.

I called Comcast to find out what happened this time and he informs me that there is no appointment scheduled on my account! Seriously?! This is such poor customer service! These people have no idea what they are doing! If another service provider was available to me, I would change companies. Unfortunately, Comcast is the only provider for my location.

If I want cable I am stuck with Comcast! So as of now, I have another appointment for tomorrow. I asked the rep to send me a confirmation letter for my appointment to my email. He said that their system wasn't capable to do that. Are you kidding me? So I say, “Okay, can you just give me a verbal appointment confirmation number then?” I got the reply of no to that as well. Honestly, I don't know how Comcast stays in business! As for my appointment tomorrow, I won't hold my breath!

Loss contracts of other residents to Satellite. Local channels by Comcast requires a converter box. Comcast also dropped local channels in my area and we have in result higher cable bill.

They created my account but stated they could never do that again and would note it on my account. *** people. You could tell by my account I never ordered any movies for money. I only watched free movies, period! I think it is time for people to go back to the basics of customer service. Learn how to treat a customer. And to all you, young people, without customers, you have no job and no paycheck!

I was told when I signed up for Comcast that there was no limit to downloading and just for the record, I do not download anything illegal. If I download something it's because I payed for it or I download virus protections and software updates. When I asked to have this sent in writing, they completely denied me. They said that they don't send that stuff out! If they are not sending their customers download limits, then how are we supposed to know? They told me whether or not I pay for it, they don't allow it. Isn't that a breach of contract under Comcast's fault?

I use my computer for business purposes the majority of the time and I have a disabled child that is computer dependent because of severe handwritten skills; he needs the computer. Comcast and their phone operators did not wish to comply with my requests at all. What can I do and what are my rights?

I then received my bill (billing date 3/20/2010) with a late payment fee and a reconnection charge. I called Comcast on April 1, 2010 and spoke to a supervisor named Brandon and he claimed that my services were disconnected on March 20, 2010 and have not had service since said date. I told him that there was never a disruption in my service and that I wouldn't be talking to him because I have VOIP. I said that I would like the reconnection fee and late payment charge removed. He refused and still claims I have no service. I have documentation that they still bill me for services they claim are disconnected. I have a copy of the chat I had with CSR Diana on 03/15/2010 and I have a receipt of my payment for 03/20/2010.

Six months later, I received a bill with a retroactive charge that amount to a significant amount of money, as well as an increased monthly rate. I called and over several hours of conversation and email, I was told that Comcast would resolved the issue, but was having trouble finding the right 'package' price to suit my need. They indicated that the original pricing was incorrect. As i continued to receive increased bills, I was told that they were still working to resolve and adjust the rate.

Then, after a period of time with no further response or reduction in the bills to my agreed-upon rate, Comcast changed their tune and told me that they would not honor the agreed rate. not only did they raise the rate but plan to continue to increase the new rate by 10% in July 2010. I feel that they didn't honor their agreement and still expect me to pay the increased rate in the annual increase. I would like them to adjust my bills to the agreed upon rate. My monthly bill is now 17 dollars/month higher, and the 10% increase in July will be based on the higher rate.

On the phone almost every day, resetting Internet modem. Then it was claimed that the computer modem was going bad. They won't send one in the mail. This is their own equipment but they won't bring another one and install it without a service charge, and they won't send one in the mail for self-installation without a service fee either. I have to drive to the local office, 20 miles round trip on my gas, to get one. Well, that didn't fix anything, certainly not the TV and not the Internet either.

Now, the nearly daily service calls start, "The problem is not in the house. It's in the box. I'll get maintenance out to fix it. You won't have to be home. No charge." Maintenance comes, who supposed to call first, but doesn't. "You weren't home so I left." Another technician is scheduled. "Oh, the first guy got it wrong -- you've got a loose wire here in the house on your connection to the wall socket and I'll put this new connector on. No charge. Oh, and I'll give you a credit because the guy who was here earlier got it wrong. All fixed now." No, it isn't, same problems an hour later and a $30 charge on the bill because the fix is said to be my fault. I spent an hour on the phone to get that reversed.

Next technician appointment: "I'm calling because you have an appointment. It's working right now? Oh, then it won't help for me to come -- can't help you if it's fine right now. Call when you have trouble again." Call goes out two hours later: it's down again. "We don't have anyone available until next week and you'll have to be home. Sorry about that. Call us again and ask for a credit when it's fixed."

Wait again for someone to come. "Oh, there's nothing wrong in the house, the problem is in the box. I'll call maintenance and you won't have a service charge." Yeah, that's what the service guy a month ago said. Maintenance shows up: "The connector is broken in the box -- gotta get you a new one. We don't have the part with us. We will be back." Four days later, someone is back. Finally the intermittancies stop.

Check the bill: there's a $30 service charge on the bill for that fix. Meanwhile, charges for monthly TV service just doubled: whatever plan we have been on has expired. There's been no improvement whatsoever in TV service but the fee is now doubled and for the past several months, since the intermittancy started, the TV has been out along with the phone and the Internet whenever the broken piece in the box wiggled enough when the wind was blowing to interrupt the line.

"Oh, I apologize for the charge and I'll take it off. Service charges are automatically billed to the customer unless the service tech files an invoice after the call which adjusts the automatic charge. Guess he didn't do that in this instance." Come to find out: part of the pay for the service techs comes from the amount of money the tech can charge off to the customer on problems which are said to be the customer's problems. So the guy who claimed we needed a "new" connector at the wall was a liar: claimed the problem was a loose connection at the wall when it was, all the time, in the box outside.

He was trying to find any possible reason to make the customer pay so he made up something to claim the problem was with the customer's equipment he got paid more in his paycheck for saving ComCast money by lying and blaming the customer.

They concur this was their error and corrected by refusing to send me the money that they owe me. They called me and wanted me to change back from DirecTV to Comcast, One word is my answer, never! They are beyond incompetent. They have caused me lots of wasted time and owe me $7.26. They have sent me to a collection agency even though they verify that they owe me money and I owe them nothing.

I am a new Comcast Cable customer, and was installed on 3/10/10. Until today, I had very poor, if any reception or connection, and also my phone service, which I switched from Verizon to Comcast also was experiencing problems. One of the tech support technicians said that I may receive a free premium channels if I would ask. He also said, "Be careful not to trip again over the exposed cable line that he installed outside." Then the billing department doubled my bill. I was also told to continue paying my bill regardless, and it was doubtful I would receive any promotional free premium channels as a consolation. Thank you for your attention to this matter.

I don't know if anyone has ever used "Customer Retention", but I use it every time our contract comes up for renewal. And did you know that if you see an advertisement for something even better, call them, ask nicely, and you might just get the new "special" and even extend it for one year. We have the triple play package right now and yes, the phone service isn't as good as Verizon. The tech admitted that to me but I have to say, it's getting better and better. We still kept our Verizon cell phones as it's the best coverage in our area.

When we were having trouble installing the Apple Time Capsule (with a PC), I called the Comcast computer support number and asked if he could offer any suggestions. He went above and beyond and walked me through the whole process (even said "now you're writing all this down, right -- several times).

Yeah, we pay more than we think we should, but our only other choice in our area is Verizon Fios. In the community where we live, satellite dishes are prohibited so that's not an option. I can live with the small problems we have with the HD boxes since it usually just involves a re-set. Their new billing method is easy to read and understand. I've found that when I do have to call them, the nicer I am, the more cooperation I receive. I don't ever call any company with a complaint when I initially receive the bill.

Giving myself time to review the issue(s) and have my facts straight means they usually treat me with the respect I deserve as a consumer. If they don't, then I nicely ask if this call could be recorded starting immediately. But that's just me. To begin, the way you go about making your complaint sets the tone for the ultimate outcome. Documentation is an absolute necessity.

On March 16, I picked up the required equipment. We hooked everything up and called for activation as required. Bam...I lost all HD channels. We called Comcast and were informed that we will need to get HD boxes. The first one is $7 per month, and each additional is $13.99 per month. I pay $68.48 per month for extended Basic cable. The additional cost would bring my monthly bill up to $117.45. How is this even legal?

We were told by Comcast that we do not pay for the channels. We pay for the equipment. Really? If I don't rent their equipment, I will lose channels. Just seems like another cable ripoff to me. I buy HD TVs and cannot enjoy them, unless I pay Comcast for the privilege. What do you think, and can anything be done to stop this?

When stations first went digital, the government gave out coupons to the people who could not afford new TVs to help defray costs. Now Comcast has found a way to undermine that. I am on a disability, awaiting a lung transplant. I certainly cannot afford my cable bill to almost double, just so I can actually enjoy the HD TVs I paid for. Something has to be done to stop this.

When no one called by 03/15, I sent an email to Comcast and was told by Jason that "I understand that you would like to speak to a Customer Care Specialist via telephone; however, Online Customer Care Specialists communicate solely through electronic communications."

So I called again today 03/16 and spoke to Nicole. I was on the phone with her for over an hour, and she said the only thing she could do to make sure I was billed at the $119 rate I signed up for was to switch me to a similar promotion, but it would end in March 2011 instead of July 2011. She said they have no way of switching me back to my original plan as it is gone from their system.

No one showed up within the time allotted although, someone called when time period ended and stated that the technician was running late. Five (5) hours later, there was no tech, no call and no notification of any kind. We found out later that night that Comcast had changed the appointment to three days later. When contacted, they stated that they would were trying to find out what happened to the tech and would send one right out. Yeah right. Eleven (9) hours later, still no tech. We have experienced some of the worst service imaginable in the DC area from Comcast yet, they monopolize the region. Do not choose Comcast if you can avoid it.

For the past year, ending 2/27/10, I've been on a triple play promotion, paying $140 every month. Knowing that my next bill would jump to the full price, I called Comcast in early March to see if there were any new promotions I could get on because I had no intention of paying more than what I had been paying for the past year. After a discussion with a rep from the "Customer Retention" section, I was told that I would now be on a plan costing $122 and change plus taxes and fees, which would put my next bill at something around $130 which was fine.

Within two days of that discussion, I received a letter from Comcast (not a flyer, a letter addressed directly to me) with the header: "An exclusive thank you for being one of our most valued customers. Including a new monthly discount." The discounts described in the letter were a $10 Triple Play Rewards Credit and a $25 Valued Customer Credit, for a total monthly credit of $35 for the next 12 months as long as I maintained my current level of service. Subtracting the credits from the regular $157 price results in the same $122 that the Customer Retention rep gave me, which I had thought was a "deal" but turns out he was only giving me the same total discount that Comcast was telling me about via the letter. But no problem.

Then about 10 days ago we were having trouble with our TV service (tiling, sound drop-outs) and called for a technician to investigate. He arrived late and informed me that as a result, I would get a $20 credit on my next statement. So I expected to see a total bill of around $110, including taxes and fees, for my first off-promotion bill. I have been on auto-pay for years, and happened to check my checking account online this morning. To my shock, I saw that Comcast had taken $136.93 from my account for this month, which means that without the $20 late technician credit it would have been about $157. I immediately called and talked to "Ruth" in Customer Retention.

I told her about my discussion with another rep a few weeks ago saying that my next bill would be for $122 (excluding taxes and fees) and the letter I had gotten from Comcast giving me $35 in credits for the next year, which would also have taken the bill down to the same $122. The first two things she said after looking up my account was that (a) I had not been put on any $122 plan, and (b) (this was the real shocker!) the $35-credit letter had been sent to me in error! At that point, I lost it, telling her in no uncertain terms that Comcast was a liar and that I wanted the company to credit me the $35 I had been promised.

However, given this most recent experience, I don't believe anything a Comcast rep tells me, so I have removed auto-pay from my account settings so that I can control what I pay. Whether or not the $35 credit I was promised by the rep I talked to weeks ago and in the letter from Comcast, I will pay only the $122 plus fees and taxes. And if I don't get the credit for having overpaid for March, I will deduct that, too. If Comcast has a problem with what I pay, I'm off to Verizon! If you're thinking about getting Comcast, better think again.

Of course, I never received anything. When I called back, they admitted it was their fault and that the order did not even go out. They could not have anyone bring it to me even though there are several offices in my area. I could either wait another 2 days for delivery or I could got to them to get the equipment and install myself. Well, I personally do not think I should have to waste my time for a mistake they admitted was theirs. When I advised to cancel the order, there was no further attempt to remedy the situation. They were quite content to not have my business. I will also be canceling my cable television asap. My advice to anyone who reads this: If you have any other alternative to Comcast or Qwest in you area, go with it. Avoid these companies like the plague. They are the typical large corporations that couldn't really care less.

Just SS number so they told me that if I took in proof of where I lived and my state ID they would get it off my account. Now let me tell you this was 3 months ago and now my cable is off and I'm still being charged a monthly bill! So I called everyday and get the same answer that they will have to have someone else call me back and let me tell you I call 3 times a week and still have not heard anything! So what am I supposed to do? I have lost cable TV and still being charged for it and it's on my credit, even though I have gave them everything they asked and showed them that this account was not even in my name. How can they charge me for it?

She said she only has to show me 3 months. She was extremely stubborn and would not let me talk to a manager. When I got angry, she finally said she would have someone call me back within 4 hours. I would like to transfer to a new company but Comcast has a large fee that I would have to pay if I cancel before 2 years are up. I can't trust them at all and should not have to stay with the company or pay their fee if I cancel. I have superb credit and I should not have to put up with all of this.

When Comcast installed our cable, they drilled a hole through our new wooden floor without our permission, and then they filled it with a big ugly glob of caulking. Also, the installer broke a $200 Armini statue that cannot be replaced.

The tech said they do know about this problem and are supposed to tell us and credit our accounts for all the months of service we have not had but they are playing dumb and scheduling appointments anyway. They didn't even tell the technicians what the appointment I had scheduled was for? When the guy called me, he had to ask what the problem was and when I told him he immediately stopped me and told me that he was canceling the appointment because this problem can not be fixed. They are trying to fix it but it is a firmware & hardware issue so there is nothing they can do. Comcast needs to notify their customers and refund our money for the lack of service!

Oh, and by the way, if you had called to complain about this several times and the reps did not note your account, then say you call again and complain, they will only credit you from the day that one of the reps who actually did their job and noted the account. For instance, I called several times over the past few months and no one notated the account until I spoke to a guy on the web on March 4th. So, they are saying they will only credit from March 4th to today March 10th, even though they know it has been going on for months and they can't fix it so it's going to continue to happen! I asked for a Supervisor and still they will do nothing! Who knows how long this will continue but does that mean I have to call every single month to make the reps note and credit the account for the lack of service? I guess so if you want your bill credited!

The supervisor even admitted it.

The last time I contacted Comcast was 10/23/09 for this problem (and was told then that I cannot get a credit until the issue is resolved; I had to call back again once it was resolved to get the credit) but since I didn't call every month to tell them it still wasn't working, they will not credit me. She even told me again when she scheduled the appointment that she cannot give credit even now because the issue has not been resolved. It's the same thing I was told before, you just can't win! But she will give me a credit for the missed appointment today of $20. I pay $237 a month for service that I don't get! This makes no sense!

Comcast did not warn me of this and their webpage link reflects that they actually offer more channels for my packages than what I have actually been receiving these years. On Saturday, they were going to look into this and respond by 11AM that morning, but I never heard back. I called them again this morning and they responded by saying that if I wanted the eliminated channels, I would have to upgrade my packages. I alerted them to the advertised channel packages listed online and explained that I never got all that's on this webpage list. The operator said that the Web site is wrong and that if I want to upgrade, it would cost an additional $29.95 per month.

Does this sound like "bait and switch" or "false advertisement?" Please help me and the possible millions of others that are taken advantage of by Comcast and their policies. I wonder if they are changing their website as we speak. I printed what they say to print for the channel line-up packages.

I have done all that I can do. I have given your people at Comcast Henry's current address so that you can pursue collection of the debt that he owes you. I have even given you information that you can use to check and see for yourself that he is getting Comcast cable at his current address where only he and his wife live, so he must be getting it under another person's name illegally. Thank you very much.

On March 5, 2010 at 9:50am, I called Comcast as directed and spoke with customer service rep. Joe (no last name), who was unable to access my account from my home number or the information I received from Comcast in the mailer. Joe was very short with his answers and ready to disconnect the call before I could ask any questions about the digital device. Joe stated that I had to order the devices and schedule an install or I would only get channels 2 through 23 for $7.95.

I was totally dissatisfied with this information not to mention very rude service, so I ask Joe for his supervisor or manager and he stated that "they are busy and you will have to email, mail your complaint or hold for next available". I ask for a contact number and he said, 820445 and disconnect the call, no surprise there.

I called back and spoke with Mary, who was very informative and professional. She explained the entire enhancement offer. Now, it turns out that we do not need the digital device after all and we can keep our current service.

I've given up on the $150 gift card, just to get the billing right but that's an impossible feat. It took me four trips to the Randolph rd office because the girl they have there kept telling me I'd have to pay for them when phone CS just told me different. This also happened with my internet service through them as well. That was only three trips though. Time and time again, I asked for a manager or supervisor. They always say they're out. They charged me for a DVR $30/mo. I never had another box for $8.99/mo, phone service $30/mo for months. That's alot of money.

If I didn't have family issues with my one-year old, I'd been on top of it. It's just when the hospital bill come in, I start looking where all the money went to and why. I was able to get just some of the credit from all the overcharges. And now, I've come to the end of my one year service contract with them and I'm still fighting for some answers. I just filled a formal complaint after waiting 20 minutes on hold just to be hung up on because I couldn't produce my account number. But I could give her all the other information she wanted. I waited on hold for 35 minutes for a supervisor tonight trying to resolve this only to find out she's not a real supervisor. They are doing and charging what they want and not honoring their promotions. And when you try to find out why, they stone wall you. I have had many kind conversations with multiple CSRs but none that could aid in this struggle of lies and deceit.

To this day the internet has only worked two days and that has occurred over this past week (with the need of technicians coming out twice this week and hours on the phone with Customer Service over a four-day period). Only to find out that the original technician placed the wrong power pack on the modem, which caused the modem not to work properly and eventually the modem blew out on Sunday, February 21st, causing the telephone connected to the modem to blow its power pack out, as well as four electrical outlets, a GFCI in our kitchen area. Because the electrical is not working, the burners do not work on the stove top.

We have had no properly working service since day 2 of the installation and the tech placed the wrong power pack on the modem causing it to blow, along with our kitchen electrical--and the Billing Department has offered to eliminate only $75 from a $300 bill because Customer Service has not always notated the Comcast computer narrative when I call in. A technician was scheduled to come out on February 9, 2010 and was a complete no -how. So frustrated with the entire system and their poor customer service, I did not have time to call in again until Saturday, February 20, 2010--when I spoke to seven different reps--two that would not identify their IDs because of the ongoing complaints that I had.

One that did not identify himself to me is so ignorant that he didn't realize that he scheduled an appointment for a tech to come out on February 22nd and upon my complaint--Management can identify him. He also refused to transfer me to his Supervisor. He hung up on me. At this point, I am waiting for a Billing Supervisor to review our file in order to make the appropriate adjustments to the bill. Our goal is to have all the charges eliminated and obtain another service provider--because we continue to have problem with the service working properly.

Definitely we should not be expected to pay for installation when the tech placed the wrong power pack on the modem and is now causing us to be without usage of our stove top. I am drafting a letter to the CEO in hopes that he will eliminate this outstanding bill before a scheduled dissconnection of services. Because Comcast Staff will review the file and the reps have not continually notated the records when we call in with each issue.

After that, 1 day later, my menu screen goes out, and my phone as well! I called back to place an order for the Stars package and I told the agent on the phone my issues. She walks me through how to reset the phone line (but that did not work) then she tries to send a signal to the box (and that does not work). So she re-schedules a Technician to come out again for Friday, the 26th, from 2-5pm. After 5 pm comes and goes, on the 27th I called at 5 pm & 7pm and 2 agents told me that someone was still coming, they're just running late! (No one ever came).

I still have the installation check! I'm not happy. I have a home business, with no phone. I can't work! I also have kids that need cable in their playroom. This is insane! All I want to know is when is a technician coming to my house? (I don't want anymore subcontractors coming to my house, that can't do their job. I want a Comcast representative in a Comcast vehicle). I'm done with the ** from this company! I don't feel as though I should even have to pay a first month bill! This process has been a pain. My husband and I have been taking off work to wait for the contractors to show up (who never come on time or just don't come at all). I could have gone to work and made money or better yet called Verizon!

I called today and they told me they had no record of me calling or any arrangements that I made. They barely put in a request to cancel the service today and then, they told me that they were not allowed to pick up the equipment. I asked to speak with the supervisor of the attending operator and Catherine id#606201 was very unprofessional and unhelpful. When I asked for her supervisor, she then stated that she had no supervisor and there was no one else I could speak with besides her!

She refused to give me an address to write to or a phone number to call. She stated that I could only speak with her regarding the account and to top it all off she told me that "it sounds like a personal problem and I should speak with the people that live in the residence." Another month of charges were incurred as a result of this plus charges for the equipment.

Last week I realized that my monthly bill was increased by more than $200. I called Comcast for clarification. After a long conversation, it appears that it's because I asked to transfer my services to a new location. It was not specifically clear that services should be disconnected at the old address first. So after about 3 months (Nov 21, 2009 to date, Feb. 23), Comcast realized that they had to charge me for the services they missed to note as disconnected in my old address.

A Comcast operator asked me to remain on line and wait for her to try to fix this. It was a long wait. I told them that this was their mistake and they should fix it and let me know rather than making me wait on line. The correction did not happen. I called again a couple of times to talk to a manager but after about 45 minutes of waiting each time, no one picked up the phone and I hang up.

The issue is not still resolved. It's like being robbed $200+. I lost lots of time to call, to follow up, and ultimately to find a place to post my dissatisfaction. I am posting this for public awareness and not legal action.

This is not right, and nobody is helping me get the charge off my account. I kept being put on hold. I just want one TV working as previously set up and discussed. The people at Comcast say they can't help me and I have to pay another set-up fee. I have heard other horror stories, but I can't believe that Comcast gets away with stealing money from their customers like this.

I no longer live at the Fern Drive address. I was shot in Aug. 2009 and I am disabled. This is why I changed residence and firmly informed Comcast by phone and in person that I would no longer need service. Yet they continue to increase bill after bill. The people I live with are over 60 with numerous health conditions. They assist in the payments of my outstanding bills, and it was they who charged and paid my December bill and paid my online Comcast bills. When they saw both the $106 and the $203 bills, they nearly had a heart attack. They accused me of being wrong; that I had never stopped service or turned in Comcast equipment.

I called Comcast immediately, first speaking to Jeremy. He couldn't solve anything, merely stating the numbers on the bill. I immediately asked for a supervisor. After a total of over 30 minutes from the time I called, I was switched to a supervisor named LaVida. She was also very incompetent, insisting I didn't turn in my equipment until January 31, 2010. As I stated over and over, I was in a hospital on January 31. I was admitted on January 22, 2010 to be exact. After a length argument, she saw that the equipment was indeed turned in prior to Jan. 31. She totalled my balance to $0.

I am not satisfied at all. I do not like being called a liar. I don't like having numerous increasing bills sent out incorrectly, especially after I called in myself and I stopped in the local office in person. I also don't like that Comcast cannot or will not accept responsibility for any wrong action. This includes the incorrect billing, cable termination days, and the simplest being the drop off of Comcast equipment. Comcast incorrectly marked the drop off dates of my internet modem and my hi-def cable box.

I feel by changing the termination dates and the equipment drop off dates, Comcast is attempting a form of fraud. I also feel that by charging customers a month ahead, and not making all necessary adjustments to those months it's also fraud because of the taxes and fees being assessed to the future months. I feel that because of everything I have had to endure, to simply terminate my cable, I should receive a month's credit, or an amount equal to which Comcast attempted to defraud me.

No response. I sent another email on 1/20 detailing previous string. I expected to be credited for down service from previous period that I had paid for and expected any/all late charges, etc., to be credited. She referred a local rep "Saundra" to contact me. I advised her in writing again that I would not interact in any way outside of email so there would be no confusion. I was advised that Saundra would credit me accordingly and send a letter in confirmation. I received a letter the beginning of February that was vague and didn't make sense. There was no contact info other than a phone number. I was not communicating except in writing. I figured I would receive a bill that would break things down more clearly.

I received the bill yesterday and saw that they had continued to bill be for internet service, plus late fees, in excess of $150 for the past three periods. I immediately emailed Melissa *** yet again detailing things and including the string showing I had clearly requested internet service be canceled and credited retroactively. I received no response. This afternoon, I was entertaining a lunch with my boyfriend, my mother, and his parents. This was the first time they were meeting and a Comcast rep comes to the door to collect $150 for late fees or he's disconnecting it immediately. Of course, everyone heard this. I told him I could show him emails detailing ongoing issues. He said no money, he was disconnecting, that there would be late fees, penalties, and reconnect fees. I will be pulling my credit reports Monday as I am sure they have also impacted my credit with these ongoing issues. (I am happy to forward the email strings documenting all of this).

Holly indicated that this could be done at the additional monthly fee of $25.00; $20.00 for the additional line and $5.00 for a modem rental. This would also include an upgrade to the Economy T.V. package. On January 20th a technician came out to the house and told Jim, my husband, that our request could not be done. I contacted Holly who then contacted her supervisor. Between the two of them, they determined that our request was reasonable and doable. Holly had to replace the order.

On February 2 another technician came out. He arrived exactly at 4:00 and said that our request could not be done. I immediately called Holly who then placed a call to her supervisor. The technician gave Holly his direct line and while it was waiting to hear he left for another call and we never heard from him again. I placed another call to Holly at 6:12 p.m. on February 2, asking for an update and she had none. I called Holly on February 3 at 10:07 a.m. asking for an update. She had none. She said she would call me by the end of the day. I did not hear from her. I called again on February 4 at 1: 24 p.m. and since I had still not heard from her I cancelled the order.

During Holly's initial visit she explained that we will need a digital box to continue getting our current channels after Comcast goes digital and that two would be given free during the installation of our order. Since the order was never completed we did not receive the digital converter box. When I originally had the internet and digital voice installed in the back office we had Limited Basic TV service. The technician who installed these services told us that they would not work with Limited Basic TV service so he did whatever he needed to do which also resulted in us receiving additional channels without our payment changing.

Since the new order was not completed and I did not want to lose the additional channels, I called Comcast on 2/16/2009 requiring about the digital converter box. Since our records showed that we only had Limited Basic service, the digital converter box was not necessary. I immediately talked to sales and told them the story about the original install of the internet and made arrangements to upgrade to the Economy Package. I spoke with Tiffany. She was going to mail the converter box and the Economy Package would be become effective until I had received the box. It would be coming by UPS and we'd have to sign for it. She said nothing about our existing service changing.

I also shared with her our earlier problem. I told her that we were confused about who we could trust. She said we could trust the sales department. She also offered to talk to a colleague who had a connection with dispatch and she'd get back with me the evening of 2/16 to let me know the results. Was it really possible to have a 2nd modem and another computer hardwired for the internet? She never called me back. On 2/18/10 our channels have been reduced to the Limited Basic Service. I called sales and was told that because our account was coded for this level of service and that they were correcting a problem where homes in our area were getting channels, they were not paying for as a result of installing the digital hardware we were included in that corrective action. I was also told at this time that the converter box will take 3-7 business days to receive.

As you can see our experience with the sales versus technician staff at Comcast has been a problem ever since we requested installation of internet and digital voice services. Sales says one thing, the technician another, Sales does not return phone calls; technicians leave a job yet because they were here before 4:00 p.m. The customer doesn't get the $100 for late shows, yet nothing is accomplished. Yet Comcast wants to be the preferred provider of cable, digital voice and internet services.

After having cancellations and rescheduling a number of times, I agreed to take a half day vacation to wait at home for the service man. The service man was to be there between 2:00 and 5:00 on 2/23/10. These are the sequence of events while waiting for my 2:00-5:00PM service call at 2:00 PM. To make sure that I did not miss the service man, I sat in the room near the front door doing work so that I could watch the drive way and street for the service man. Throughout the afternoon, I watched out the window as my neighbors drove by, but no Comcast trucks ever passed. I could hear any car coming down the street so I missed nothing.

At 4:25 PM: I called Comcast service and spoke to a gentleman that stated that the service man came by at 3:30 and no one was home and that they left a note on the door. I explained that this was impossible as I was at the front window all afternoon and no one came to the door. I walked out to check the door and there was no note. I explained that I was told that I would receive a call 30 minutes prior to the visit and it was nearing the 30 minutes before the end of the 2:00-5:00 service window and that I absolutely wanted someone to come today since I took a whole afternoon of vacation to wait for the service man. The gentleman said he would contact the dispatcher and they would contact me within 15 minutes.At 5:00 PM: Still no call back.

So I called again. This time I spoke with "Ivan". I explained all of the above. He said he was sorry but there was no "ticket number in the system". I explained yet again that I wanted someone to come tonight, further explaining that if I took all afternoon as vacation I expected they could pay a service man a little over time to correct the situation. Ivan provided me a service ticket #190818 and said someone would call me within 5-10 minutes. I asked for his phone number to call him back as I explained this is what I was told last time and no one called me back or even recorded the problem at all. He said he did not have a direct number to provide me and that if I did not receive a call back by 5:30 to definitely call back and that the service request is still open and had not been closed so they could still get handled my call.

I explained at this point that I if they cancelled my service call for today then I would have to cancel my service with Comcast as for the very poor cable service and much more so -- the repair service. I also explained that I had recorded carefully all of the events and I felt I should make this sequence of events well known if I did not get better service. I asked if she wanted to reconsider.

She responded by saying she would send me over to a special department that will handle my problem and provide me with a discount for my hardships. She then transferred me to a recorded messaging system that asked for my phone number for security reasons. I punched in my number and at that point was then disconnected. Why would anyone stay with Comcast after going through this?

Sample this: I have been put in four different packages upon recommendation of your customer service reps, each time I have not been told about terms of the contract or package exclusions. I was even awarded a $50 credit for miscommunication by one of your reps, which never showed up, and I find out it did not because I was not entitled to it.

Is this how you treat your valuable customers? Five years and I am not counting anymore. I am switching out of a majority of your services because I have tried in good faith for the past six months to be a loyal customer. It doesn't work like that with Comcast. So here I am, I complain for one last time. I expect no response, but I do hope you fix the number of bundles and conditions you place on customers with unclear transition points between each and varying contractual obligations. It is a maze that nobody can possibly solve.

Some of your reps are polite, but the last one I spoke to was rude, cocky and even careless about my account history. Adieu Comcast, mostly, because you still have a monopoly on TV in my area.

The very next Friday, February 5, $51.37 was drawn out of my account, which put my account in the negative. As I said before, I am unemployed and did not have this balance. I didn't see this until Saturday February 6th, I called immediately to have them give me my money back. The 1st lady I spoke with was very rude and unhelpful, I continued until I finally got a supervisor, which until this call I was never able to do.

After talking with and arguing that Comcast made the mistake and owed me the money back she said it would normally take 4-6 weeks and that I needed to see if my bank would make some exceptions when I got some fees for bounced checks from that weekend. I called my bank and they said they would try to work with me as best of possible, however I didn't want my account to be negative, so I borrowed some money to deposit in my account. The Comcast Supervisor, Salima said she would try to get the refund expedited on Monday and would call me back on Tuesday.

I called on Tuesday and she was not in the office so I left her message. I called again on Wednesday, February 10 and still only got a voice mail. I finally received a call from her and she told me that they couldn't refund my money and I had to go through my bank to get the money back. It had something to do with EFT and ACH or some financing terms. I called my bank again and spoke with the branch manager and he said that since it came right from my checking account, the bank couldn't get the money back from Comcast. Around and around it goes, I called the Comcast Supervisor back and again got voice mail, left a message and told her what my bank said and said that she needed to get my money back.

I called in and was told that a "Billing Specialist" had reviewed my order and found that there was no code that allowed me a $33 special. So, without contacting me, the "billing specialist" had changed my bill to $59.95 a month. I wasn't allowed to talk to the "billing specialist. " I was only allowed to talk to the customer care rep, or could talk to a supervisor who couldn't do anything. I was told I had to request an "audit" of my account. Of course, the customer care rep had no copy of my original install receipt, and couldn't obtain one. I was told that I would get no call from a billing specialist, and to call back in a week to see if there had been any change to my account.

A little over a week later, my internet service was shut off. I had to waste over an hour driving to a Comcast office with my paperwork. I showed the Comcast rep my install receipt and she agreed that it said I should be paying only $33 a month for 12 months, but couldn't find the "code" to allow me to do this. I had to wait while she called the sales rep. After she was done, she told me the sales rep would call me to straighten things out. She made a photocopy of my install paperwork and requested a second audit. The Comcast rep admitted to me that this happens all the time. Sales reps quote an introductory price, and then change the up the price without notifying the customer and make it almost impossible to get your introductory offer honored. If I couldn't find my installation pink slip, I wouldn't even have any proof of the introductory offer. I call this a scsm!

We were told it would be taken care of and they apologized to us. Now they are saying they have no record and are demanding payment. We have proof that the tech signed when he took the box from the old address and have provided them with a copy at the office. I don't know what else to do except get an attorney. They are billing us for three months we did not live there, despite the fact that we showed a copy of Comcast paperwork stating it was disconnected in October.

Mr. G told them that there is no charge for the box, which turned out to be true, however, when my father asked about the monthly charges, Mr. G told him that there would not be an increase to that either, (this turned out to be a lie), so he signed them up to receive the box. On Saturday, January 16th, I called in and got a female who stated her name was Brenda (I think, can't really remember for sure). I explained the situation to her and she told me there would be no increase on the monthly charge, and they did indeed need to have a box in order to get back the cable service. I somehow did not believe they needed to have a box to have basic cable service and I have never heard of charges not being increased on upgrades. They did not state that it would be an upgrade, but I felt that's what was happening.

On Sunday, January 17th approx. 3:30 pm the cable van was there and the cable service was restored, I felt something was fishy about the entire scenario, so on Monday, January 19th I got my father to my computer and we did a "live chat" with Comcast. The "Service Analyst" (as he stated) who handled us on the live chat listed his name as Jason. I have the printout of the conversation between Jason and my father and in that print out (yes, I have it in black and white) Jason also reassured my father that there would be no increase monthly charge. Well guess what, Jason also lied. The new statement arrived and the monthly charge has increased.

So, I called in today (Feb 8th approx 2:34 pm) and spoke with a rep who identified himself as Marvin. Marvin stated that the account was upgraded and the increased charges are for the upgrade. He said, he could not explain why we were told what we were told by others, but he would send out a technician to retrieve the box tomorrow as we do not need a box in order to have basic cable. That is fine with us, however, we do not appreciate being lied to by so many representatives of Comcast. It is absolutely ridiculous. I will tell every person I know that if they have a choice for cable or any service offered by Comcast, they must not choose Comcast. I will discontinue my own personal service and will be moving to DiecTV. I now view Comcast Representatives as liars and therefore will no longer do any business with that company.

Now, here we are, one month later, and my bill is way higher than it is supposed to be, with cable being billed at $74.90. Their reasoning for this is that "you failed to sign and submit the contract". Sorry, but I feel like they are attempting to scam funds out of me every which way possible. They are dishonest in honoring their service obligations. The contract only seems to be in existence when it is to their benefit. I can barely pay these bills coming in at such a high rate. My husband is unemployed, and I go to school full-time. Internet is crucial for my success in school, therefore, I must pay my Comcast bill every month. However, I need to spend hours upon hours every month, arguing with these people who call me a liar.

The representative confirms that they can see in their system that I canceled my service in September, but that someone needed to physically disconnect service. I'm told that a technician is scheduled to visit during the week after I make my call. Then I receive another bill from them. My total bill is nearly $600.00 and the bill states that my account is severely past due and that a collections agency will be getting involved!

I am so disgusted with this company that I can feel my heart race. I feel helpless as I do not know what other route to take other than continue to contact them and explain the situation to another inept customer representative who continue to make the same empty claims while my credit is on the line. At this point my bill from them continues to rise and they are threatening the involvement of a collections agency that will affect my credit score.

The store to return equipment is not conveniently located, and the wait is 45 minutes or more. Also, they owe me money and claim it is going to take 8 to 12 weeks. When I asked why so long, I got a ** and bull story about how the program is out of the area; it is only run once or twice a month, then has to be put into an envelope and mailed. Please, do they think we are stupid? Yes they do. With a bill of $170 a month, I got rid of Comcast, but feel their business practices are illegal. I spent a lot of time trying to reach them on the phone, and had to deal with rude people.

PS: It is now 7:19 on Wednesday, 1/27/10. We have been very patient but I think this has been overlooked. Please restore our Comcast cable antenna. Who or what is the perpetrator? Why doesn't this work either? I have made several attempts to send the email and it keeps asking for the perpetrator? Is that some kind of joke? Thank you so much (will we be billed for the 3 days we haven't had any service at all?).

I called them and said I was discontinuing service as I could not afford it. The agent offered to put me on a program that would reduce my monthly cost to a little over $30 a month. I agreed. I asked the agent if the present bill of $66.80 would be deducted from my checking account. He assured me that it would not, that he already put in the change and the lower figure of $30 would be the December deduction. To my surprise and horror, Comcast deducted $66.80 from my account on Dec10th.

I called to see how this could happen and I was told that the $30 amount quoted to me was an "error" that was found during an "audit". I asked why I was not informed of this and he really did not have any answer , only saying that I should have been told .That were 3 matters of deceit that they told me, one, that my monthly charge would be $30, two, that the $66.80 would not be deducted from my checking account and thirdly, failing to inform me of the so called "audit" which changed my billing charge.

I returned the cable internet unit to Comcast the next day, December 22. I asked when I would get my refund and was told 6 to 8 weeks! I called again the second week in January and was again told 6 to 8 weeks. Comcast claims I have a refund due of $41.20 but I am up to their mercy on this as I cannot decipher the jargon they use on their statement. When I asked the local office agent to explain it to me, she acted annoyed and just repeated what it said on the bill. That was very rude.

Everyone knows that Comcast charges you before the services are received. They should return to me the entire $66.80 that they defrauded me as I objected to that charge prior to the billing period. They told me that they would not charge me that amount and then took it out of my account anyway. And I don't want to wait 6 to 8 weeks for my refund. What company waits 6 to 8 weeks before issuing a refund? No one but Comcast.

The difference between $30 and $66.80 may not seem significant to Comcast, but it is disastrous to me, a 75 year old woman on social security and a small pension, as I struggle to get by and provide for Christmas presents for my grandchildren. I explained this to the agent but she said there wasn't anything she could do. I would have to wait 6 to 8 weeks for Comcast to send me a check.

In order to give presents to my grandchildren, I was a little short on my home taxes and as I wait to receive my refund check from Comcast, my taxes incur a small penalty. I can only think of Comcast as a thieving, unfeeling company that gets every cent they can through deceit They can keep an elderly senior citizen's money a ridiculous amount of time without conscience. Please help me. What can I do?

I would like to know if that is possible because the answer I got from Comcast was that it's not their problem we were involved in a fire (we lost everything) and we are still required to pay the amount they stipulated for the equipment. I then told them I would mail them a copy of the fire report and they told me that it wouldn't change anything. Can you please help me? Thank You.

Comcast also set up an online account for me, without telling me. This made me unable to log on to pay my bill. After 1 1/2 hours on the phone with customer service, we discovered that aside from creating an account I could not access, they had misspelled my name, and all accounts they had set up for me were thus, inaccessible. Aside from waiving an $11 installation fee, Comcast refuses to compensate me in any way for their repeated and continued customer service, including any upgraded service, which would obviously be of no cost to them. Comcast does not care at all about their customers. I want to reach out to everyone I can, to caution them away from doing business with Comcast.

I talked to supervisors, managers, and customer support. No one could tell me what it was or would take it off my bill. I know it was for the other apartments' bills. But no one would help me. I tried to explain the set up of the house.

When someone would move out, they would disconnect mine. They did not know what they were doing and who they were connecting. This is really unfair that I get stuck with an over $500.00 bill; I refuse to pay it. No one will call me back or even care to tell me what the miscellaneous charges which I know are for the other apartments.

Someone please help. This is constantly ripping people off their needs. They need to be stopped doing this to people. It ruins our credit when it's their mistakes.

My mother had problems too. She didn't even have cable or cable box, just internet service. And they were charging her bill pay-per-view movies every month. And living in FL, there's a lot of houses that have 1 house with separate apartments and same address. They need to figure this out or charge for 1 line per house. They also charged her disconnect and reconnect fees for the other apartments.

Luckily, I caught it only after 4 months or she would have kept paying for it. 2 family members, 2 problems with Comcast. Come on. Please someone contact me about this. I will not stop till it's resolved.