Xfinity Cable TV Reviews

I'm very, very stressed and upset about this. Many times I was told I was gonna be given a credit and the next person acts totally clueless. But the sexual harassment is it for me. I feel very violated and when they act like it's nothing. Now, I'm gonna look further into it because this is no way to handle a case as this one.

Well, a week ago they cut my lines again. I have phone, cable, and internet services through them. They claim a technician came out 4 times. Since then I've only seen 1. He claims he couldn't find my line. The other 2 times, they said the technician claims I was not home. I'm home all day. I have an infant. I'm currently enrolled in an online school, but due to no internet service, I cannot receive or submit work. I do not have a car, and the library is pretty far from my apartment. I have no TV service at all, due to the digital transmission switch, plus I can't contact anyone, since I have no phone service, and the last time they came the technician said that i was not home, but at the time I was on my friend's cell phone with the Comcast customer service person.

I was at home at the time, so she said she was sending him back out in an hour. I got a call saying that the technician was outside, I looked and I didn't see a technician outside. In 3 minutes, I got a call back from the Comcast customer service rep, saying that the technician said that the office to my apartment building was closed, and he wasn't allowed access. The office was closed the day they cut my cable lines. The office don't need to be open. They are repairing my cable, not the office's. I get excuses after excuses. It's frustrating for me and my 3 kids. They said they will return tomorrow. I'll see how things will go.

Because of them, I am failing online school, I am always bored, short tempered, and it is costing me money to buy DVDs.

Also, several months ago, I suddenly was not able to get channels I have always had (and am being charged for) so I called Comcast. They sent a "bump" through but couldn't fix the problem. They said something was wrong with my DVR box. Rather than sending a tech out to fix or replace, they said they would ship me a new DVR along with a prepaid label to return the defective box. I got the new DVR (and lost all the programs I had recorded). I sent the defective DVR back in the box they had provided, attaching the prepaid UPS label and dropped it off at Mail Boxes, etc. That was months ago and Comcast is still charging me for the defective box that I returned.

When I call, I'm told they can't find the box I returned. They ask me if I have shipping info. When I tell them it was returned using a label, they sent me they seem stumped. They promise to track it and call me back, but I have never heard from them. Comcast is one of the worst companies I have ever had the misfortune to deal with. I wish there were another choice of providers in my area but there isn't. Believe me; I would switch in an instant if there were. Don't deal with Comcast if you have any choice.

I came home from work yesterday and it’s not working. They sent a refresh to the boxes and told me to wait twenty minutes. After thirty minutes, I still had no service. In my computer room I have a TV that doesn't have a box and the cable wire goes directly to the TV. Guess what, it works. I told Comcast about this. They can't get anybody out here until Sunday between 11 am and 2 pm. I pay my bill on time. I should get the service. In the last 30 days, this is the third time I had to call them and be without service. I am going to write a letter to the editor of our local newspaper about this matter. Maybe after Comcast sees this letter, they will realize I and other customers are tired of the inconvenience we have been put through.

I can have Satellite dish service from my patio, however, I was informed that Comcast will continue to bill me $37.00 per month even though I will not be using their service. I intend to switch to DirecTV and add on their Blue Sky satellite internet service. Is this legal for Comcast to start billing me for their wall outlet as they own the cable wiring in the entire complex of approximately 400 apartment units even though it will be turned off after the 3 months of free cable TV only expires?

Approximately one week later, I had a technician come out to replace a burnt out Internet modem and while there, he checked out the DVR's and found that they had not been programmed correctly. The "On Demand" option was also not working. I also discovered that the first technician did not hook up the epuipemnt properly. I had replaced four VCR's and an old cable converter box with the two DVR's. He had not removed any of the extra cabling, but had just used one of the five cables and associated hardware to hook up the DVR's.

I then had to undo all of the cables, properly wire up the DVR's and remove the extra cable items. I contacted the cable company and was told to contact my local office as this was not their problem. The local office has no phone number access, and I am not able, at this time, to physically go in to file a complaint. I was charged $51.99 for services rendered in an unsatisfactory manner and would like to be reimbursed.

I called them in June after a technician picked up some of the boxes to confirm how to stop the auto pay. I told them that I had never had Comcast internet and she went back and saw that I didn't have one of their modems or record of a technician coming to install the service. She gave me a hard time stating that I should have looked at my bill, I told her that was none of her business but taking money from someone’s account without authorization for the services is illegal.

She explained her supervisor was on vacation for the next week but she would have her contact me as soon as she returned. I never got a return call. I have called back several times having to explain the same story over and over. Today I gave it one more try over the phone, the man I spoke with said that he could only see back 12 months and put me on hold several times. And then the last time he said that it was going to take some time to get this explained to his supervisor and promised he would return my call by 8PM it is now 10:46Pm. I plan to go to the Comcast office near here and get copies of every bill ever sent to me and figure out how long I have paid for internet service that I have never had.

On July 27, they finally returned my call and said they couldn't find the box, that I would have to find the receipt. I referred to two different receipts that I had and they are saying neither is the correct one. I told them that they should be able to check the date. After I returned the box in the Livermore, CA location on First Street, the woman helped me lower my monthly bill with a new plan going from $220+ / month to approximately $160 + tax. I was told on July 27 that they couldn't see back that far, that their system only goes back one year. My bill in June 2009 was for $224.09 and in July 2009, it went down to $177.74. I again asked, "Can't you look between May and July of last year?" "No, I'm sorry, our system doesn't go back that far. I was told again I would need to find the receipt or I'd have to pay for the missing box.

A few weeks later I received a letter dated August 12, 2010, saying a bill would be coming if I could not produce the receipt proving I turned the box in. I called customer service again on 8/26 and was told again that someone would get back to me. I asked for the same lady that I spoke to back on 7/27, but was told he couldn't see that information in the Comcast system. I was given the reference no. ** and was told I would hear back from someone within 4-7 business days. On my 9/2/10 bill, I was charged $310 for this box that still to date (10/19/10), no one has gotten back to me since the 8/26 call.

How am I expected to prove that the receipts I have are not correct when those are what were given to me? I didn't notice at first that I was still being charged because my bill dramatically decreased soon after I returned the box. Comcast doesn't appear to be able to help, or is unwilling because their systems aren't capable of looking back more than 12 months. If they cannot look back this far, maybe that's why you cannot see the box? Now I'm being charged for a box I do not have, nor used, and on top of everything being charged for the usage of it, all the while I've been telling Comcast I don't have the box. Can someone please get back to me so we can resolve this issue?

I have been their customer for two years and they sent me a $250 bill when the correct amount was $80 for two months. They disconnected me and then started a new account for some reason. They refused to send me any copies of my bills. I am going to contact the attorney general in Colorado and see what can be done about this slipshod crooked company.

TV ads louder you say? I guess so. No one can make a TV modulator like you can easily find on any audio program on your computer, even free audio programs. Comcast has the monopoly here. I think that they and Qwest are the same company myself. You thought AOL had terrible customer service did you? Not even close. Their technicians have no knowledge what so ever and don't speak even the same language. What i will end up doing is going with a front range broadband company. When you call them, they actually answer the phone. No Hi, I'm Shaquiel ** and Hi, im whoever. Who gives a rats behind? And then did you know?

I would love to strangle whoever has that voice. I knew it the last one hundred times I was told! Why is not the federal government looking into Comcast. Is someone getting a big paycheck from them, I think. Where are you FCC? Aren't I entitled to TV equipment to receive local channels when I am disabled? Shame on you, Comcast.

I got no TV and no internet. Bill was way wrong. There was no local office. Next town. Stupid ass company. I hope you burn Comcast. Along with Qwest and MCI.

Found another location. I had to sign another contract for 2 years with the same deal. Now after one year, they decide to upgrade their system telling me that in order to keep the channels that I have, I will have to pay an additional $45.I called to inquire why they had taken channels off of my package. This is when I was informed that the additional $45 would be needed to put the channels back on or pay them 75% of what is left on my contract to leave them.

They could not explain why they changed things in the middle of my contract. All I could get is basic, which is only the first 20 channels. What I had gotten was extra and they made a mistake and did not charge me for the extra channels for the last 2 years. My understanding was that basic was what I was getting when they had me sign the contract on the first and even on the second contract.

I have a NASCAR resale store where my customers like to watch the race while they shop. Now they have taken those channels off my list of channels. Complaints have been coming in from my customers about not being able to watch the race. Losing customers as these are hurting my business.

I contacted Comcast today (October 18th 2010) and stated that my service was interrupted and I will not get my bill prorated. I don't understand. If I wasn't able to use any service, not even phone and watch television, why was I still getting bill and didn't get to watch? I think this is thief for a company to charge me for almost two weeks with not one service available and tell me that they will prorate the bill just to get a payment.

Once again I have to spend my time dealing with an issue with Comcast. It is not picture quality this time, it is billing. As you know in 2009, we customers were told (multiple letters and TV announcements) to get a free cable box to replace the one we had, as if not we more than likely will lose some channels. So, trusting Comcast I got the cable box. You know the problems I had with picture quality, but interestingly enough after the last technician fixed something in the equipment on the roadside pole I have had an acceptable picture quality (except when the temperature changes). I have been enjoying my service since the "correction."

She said something about a increase charge for a DVR - I assume she is talking about the free cable box I was told by Comcast I would need.

I told her, I don't use a DVR, so she said she would have a technician come down tomorrow (Wednesday, Oct. 13th), between 11:00 A.M. and 1:00 P.M. to remove my DVR (I assume cable box) and give me another cable box. This way she could reduce my charge down by $7.00 or so. Now, I suspect that my picture quality will not be as good as what I have now. And, I will do whatever I have to do to make Comcast honor their agreement of another six months of $61.21. I have already investigated other providers, or I will just increase Netflix (get a Wii so I can watch movie, etc. on my television set). Yearly cost would be much cheaper than Comcast and less aggravating) and forgo watching cable television, as the aggravation isn't worth it. I have reached the point just before the "Point Of No Return" with Comcast. It is not only the issue of additional $17.71 increase charge, but more the point of trusting what I have been told.

All I want to do is be able to watch my television (only a small number of selective shows anyway) without having to deal with Comcast every six months or so about one thing or another. Than you for reading this. Additional Information: In the summer of 2009, Comcast sent letters, post cards and even advertised on television that there would be a change in signal o Aug. 28, 2009, and customers would have to get a new cable box or lose stations. The box was free. So, I called and one was shipped.

For over a year, I had continuous problems with picture quality and although the Technical Supervisor came down and replaced wiring, etc. It did not solve the problem. It was intermittent in that weeks would go by and picture was fine, then changed terribly. Last Spring 2010, a different technician came down and the problem was something bent on the box atop the roadside pole, something the "supervisor" failed to notice.

So, for well over a year, I had nothing but stress and having to make phone calls to Comcast with no real results. I received an e-mail back from the above e-mail I sent Mike ** and this is the response: "George, thanks for the email. I wished you would have emailed me sooner. I could have taken care of you. Your picture quality will not change at all. The free box was for customers that had no cable boxes at all, they are entitled to two free digital adapters. I see the work was already done for you today. If you have any questions please let me know. Thanks again."

I responded with the following as I was angry in that Mr. ** always seemed to place the responsibility on the customer: Michael, I called Comcast as soon as I got my bill with the increase. In 2009, I ordered the cable box as I was instructed to by Comcast.

I only did what I got letters, postcards, TV advertisements told me to do. If Comcast sent me a box with a DVR, it is Comcast mistake, not mine. I am not a technician and only trust what I am being instructed to do. And if Comcast sent me something (a DVR cable box) I didn't ask for I believe any additional cost should be carried by Comcast. Your statement in your e-mail proves my point. They should have know the equipment I had originally.The representative I just spoke to mentioned only reducing my cost by about $7.00. I feel this is outrageous especially another representative told me that my cost of $61.21 would be extended for another 6 months.

It seems at Comcast the right hand doesn't know what the left hand is doing. So, the past year plus aggravation, I experienced was as a result of Comcast's error. I think you might want to meet with the CEO's of Comcast and bring this to their attention. And I could not have e-mailed you if I didn't know there was a problem until I got a bill with an increase. **

I am more than likely paying more and now after taking out the cable box and replacing it with a different one, I know am getting less service.

They said that this was a policy. On the 15th, I called to see why the check had not been applied to the account. They had no record of the check. It was clear that the check was cashed. They said to go to the local office on the 16th. I went to the local office on the 16th. They had no record of the check and said that they would have to research the issue. They said that a collection agency as involved, but they could not contact the agency. They said that the dat4e would be 30 would have to research the issue. I contacted the customer service office and they said that they would have to research the issue.

Then the weekend came, and the guy got here on time, when he is getting ready to install the cable box. I asked him "is that the DVR?" No, this order doesn't have DVR is just a regular cable box. He told me to call Comcast to have it figure out about the DVR. I called Comcast, and I spoke with a representative, she told me that, that package didn't have not DVR. Then I spoke with a manager called "Jason." He told me that he was going to call the sales office in Orlando, because that office was the one that has processed my order. He was going to call me in one hour.

He never calls me after a week. I call them back but still not answer. After talking with a relative, he told me a lady at the doctor office, while he was waiting for his appt. He was telling him that she has had a problem with her new package with which supposed to have a DVR. It was exactly as my problem (he told me). I thought I was the only one out there, but I guess there might be more people out there being lying at to just to get them on a new package.

One service change came in the form of a letter, telling subscribers to pick 1 of a few bundles listed, as the company was making channel changes. No information on the bundles, including no listed costs. I had to call customer service to figure it out and basically was told I'd be paying more for the same service no matter what I did. Then, since I'm a night person, I discovered over 60% of my night time viewing channels, that used to replay the days shows, now were packed with paid programming and infomercials.

So, I was paying for service that now had been reduced in quality.I did note, years ago, how easily Comcast managed to get the act of 'stealing cable' or making an illegal hookup raised from a misdemeanor to a felony. With more serious crimes about being classified as misdemeanors, I wondered how much Comcast had paid congressmen to push that law through. I liked the pay-per-view, until I discovered that I'd pay about $5.99 for a movie, only to find it being played for free on one of the prime stations 6 months later.

Then the infomercials started expanding from between midnight and 6 AM to mornings until around 9 AM. I assumed Comcast made more money from them, so was going to throw them in everywhere, since, after all, they are technically a monopoly in most areas. I dumped Comcast and got AT&T. Including DSL Internet. I didn't discover until later that Comcast bought AT&T high speed Internet which was never mentioned in any of the information I read before signing up for it. Like a cancer, they seem to be spreading. Monopolies are illegal in the US, but apparently, Comcast is above the law.

I said none of this is acceptable and asked to speak to a supervisor. After being on hold for close to 9 minutes, Akidra transferred me to Ebony. Ebony had no authority to make any changes. I asked to speak to her supervisor and she said there were none. This is the last straw for Comcast for me. They sent technicians to my house that were subcontractors that barely spoke English. He tried to charge me extra for phone jacks, made the cable too short so I am unable move the box, left dirty foot prints all over the house, left the covers half screwed on wall, and left hand prints on my silk chairs. I am switching back to Verizon.

1) Comcast discontinued my service at the prior residence 2 weeks and again 1 week before requested and then continued billing me after the service once discontinued. It took several months to straighten out. Lots of empty promises!

2) New service was started at my new residence, never got the billing correct. They set up two accounts in error and double billed me for some of the services, which is supposed to be one account. It took them three months to consolidate the account. I have received over 40 bills, none of them correct, promises by Comcast to correct them has proven futile, like Russian roulette!

3) They eventually got the two accounts consolidated into one, but the resulting billing is impossible to comprehend/decipher. They’re still making adjustments despite their promises that it has been corrected. Still not right. How would know? Comcast clearly does not. They never call back when they promise to and never able to meet their commitments.

4) Their billing staff is genuinely well-intentioned, but helpless in the Comcast maze; powerless to really fix anything. Their technical staff is excellent also and has more power and provides good service.

5) I’m actively seeking alternatives! Comcast reminds me of AOL in its worst days. I will never use AOL services ever again and don't think I will ever use Comcast services ever again, I would rather do without!

Comcast is constantly threatening to discontinue service. Building a new home is stressful enough, this just compounds it ten fold! I should have discontinued service months ago, but I need the Internet. Rest I could do without for awhile.

I was billed again the next month, at which point I called my credit card company to stop any future billings and help me get my money back. Long, long, long and exhausting story short, I have wasted 15 to 20 hours of my time trying to clear things up. Each customer service person, I spoke with assured me everything was taken care of, but over and over, I continued to receive statements and demands to pay them. The reps I spoke with told me to disregard the statements because the systems were still being updated.

In September, I received a call from a collections department (not sure if it was internal to Comcast or external). Immediately, I called back the collections department to find out what the heck was going on. The woman I reached apologized when I told her all I had been through, and she said she would be upset too. Again, I called Comcast customer service and was told by the rep that there was no record of my account going to collections. At that point, I hung up and called the sales department. I spoke to a nice man and asked him if he could look up my account and tell me how what he saw. He apologized after I told him my story and told me that what he could see was that a number of adjustments had been made to my account and that I owed $10.83. I told him I didn't believe that if I paid that $10.83 that I would really be done with this all. How prescient was that? But he assured me. So, I paid the $10.83 in September, and then on 10/7/10, I get a bill for $174.38.

This last one said that if I didn't pay it immediately, my account would be referred to a collections agency. Are you kidding me? Again, I called Comcast customer service and spoke with XX (I started collecting names at this point, but should have months ago). I told her that I had received a bill and that it said if I didn't pay it immediately it would go to collections. She said don't worry Ms. XX, you don't owe any money to Comcast. That statement went out before your account was adjusted. Right now your account shows a $0 balance, and I can assure you that you are not being reported to collections. Imagine my surprise this morning (10/11/10), when I received a call from a collections agency. Actually, it wasn't a total surprise, because I expected nothing other than complete incompetency from Comcast at this point.

Honestly, all of the customer service people have treated me with the utmost respect, but none of them knew what they were doing. They didn't know what they were seeing in the account systems. They gave me misinformation after misinformation. Maybe it wasn't even their fault as Comcast probably has incompetent IT systems. Never in my life have I had a worse experience with a company, and I cant just let it rest. I have reported this whole fiasco to the BBB and am considering contacting a news organization.

Someone at Comcast needs to go through all the tapes of my phone calls to customer service and review the statements that were sent to me each month. Comcast clearly has some major technical and training issues that need to be addressed. I ended up paying the $$ to the collections agency to prevent a mar on my 800+ credit report. I honestly can't tell from my statements if this is even money I owe, but I know I don't want my score ruined over it.

I am still expecting to get a statement next month billing me for service in October! Thinking about all I have gone through trying to sever my relationship with Comcast just makes me sick. Right now we have ATT Uverse and love it. I will never go back to Comcast and will tell all my friends and family to stay away.

I ask to speak with his supervisor and he is adamant that he does not have a supervisor. Wow, is he the CEO or something? He refuses to provide me with any names or numbers and finally says he has an email address for another supervisor; however, he is not able to provide that data to me. I called back on another phone and speak with a customer service rep who provided me with another number for a supervisor. I called that number and it goes to an answering machine. It says to leave your name and number and they will call you right back.

12 days later and nothing. I called COMCAST back and speak with another supervisor and get the same **: the HD DVR is only free for 3 months and then I will have to pay. He also tells me that the standard DVR would cost the same amount after 3 months, though my initial contract called for a free standard DVR for 12 months.

Bottom line, if a COMCAST employee says you’re upgraded to a HD DVR free for 12 months, then that is what you should get. This company has extremely poor customer service and unethical installers and supervisors. I now have to pay for a DVR, whether it is HD or standard, on a monthly basis ($10 a month). It’s just another way for this company to stick it to you and get more money from you.

I never had such a problem with AT&T and look forward to returning to an ethical company who knows how to make their customers happy. I highly recommend that no one ever becomes a customer of COMCAST. They make things sound so great; however, their service is slow and their people skills are non-existent. 1 out of 10 (10 being the best): I would rate COMCAST at a 2!

Now the next appointment was for Saturday between 8:00 and 11:00 a.m. Of course he never showed up or called. I was extremely upset about the lack of courtesy and professionalism. Now I had to call Comcast on Tuesday to see why no one had called and why the tech had never showed up. They said a technician would come on Saturday. Of course no one ever showed up or called. Here we are again on a second Saturday that I have had to waste waiting for someone from Comcast to shop up. Comcast is extremely incompetent.

No one had an answer for this. Finally after many calls I got a supervisor who agreed the right thing was to file a damage claim and promised it would be settled soon, per protocol she had to send the tech supervisor ok. He called after the 72 hour window I was given and after I called around looking for him. By now a couple of weeks have passed. He promised to be at my home by 11am and after I called around again he came a bit before 1pm. He to tried to blame other things but could not explain what was mentioned above, agreed to process the claim and told me to expect a check 24 hours after the claim was filed. Too bad he told the claims lady it was my fault and he did not know why I was calling the insurance co to settle.

Then the icing on the cake I am reviewing my bill and originally I had a bundle that included 1 DVR and I paid for a second. When I turned in the faulty box that fried my TV I downgraded and so now I am charged for the 1 DVR. When I called the woman on the phone said I will call you back. Geez-louise I bet they can't face me.

They should feel bad. Fios is not available in my area and the know it. All those automated call backs to see if I am happy because customer service is important? Do I laugh, cry? Move into a cave. I even offered the tech sup to take the broken TV to examine it but they did not want to.

So now, I called to have another technician come out and now they want to charge me $49.00. I guess because they have been out here so much and most of those technicians they hire, do not know what they are doing. Now, I have pocketed out money to the electrician when I know that there was nothing wrong. Comcast is saying it is on my side. I refuse to continue to give them my money when we get no service. The TV’s display looks like a puzzle, the little black box keeps coming up saying your service will resume shortly and it never does. I really do not understand how Comcast stays in business. If everyone would stop using them, maybe they would go out of business because they are a terrible company and do not care about the customers but just want to make money.

I contacted Comcast and spoke with two service representatives (Jane and Joy) and a supervisor named Heather about this and was told that I should have received written notice of this policy change. I explained that I hadn't and wasn't interested in their digital upgrade. All three explained that it was optional. I then said that since I wasn't participating in their new program, I felt that my monthly bill should be proportionately reduced. The supervisor that I ultimately spoke with (Heather) confirmed that while participation was optional, if I didn't elect to participate, I would still lose the ten channels that I previously had access to with no reduction in my monthly bill.

How is that ethical, moral or even legal? I thought I had a contract with this company and I've always upheld my obligation. What about their end? I lose one fifth of the programming that I've enjoyed for over a decade with no reduction in my monthly bill.

This time, it worked for a little under 24 hours and started going out all over again, so I called Comcast back and this time asked to speak to a supervisor because they said it would be a few days later. The person on the line told me that the supervisor was on the other line and that she would call me back in a few minutes. I waited almost 2 hours and never received a call back. I called again and the person on the phone said the same thing again. Supervisors on the phone with a customer, and that my information would be passed on. It was late in the evening, but I waited and never got a call back. The internet went out again at around midnight and I did not come back on at all until 6:00 the next morning. But, then went back out at 6:30. I called Comcast again and spoke with a lady named Tron.

She said there was nothing she could do, but she was at least helpful and transferred me to a local dispatch to see if they could do more to help. When this person answered, his name was Nick; I began to retell the problem for the 6th time. I also told him that they had already replaced my modem and that I already had a ticket out, I just wanted to have them escalate it since this was an ongoing problem from a previous visit. He proceeded to ask me if I wanted to start a new ticket since I was reporting a problem. I told him that I already had a ticket and was looking for a bit more information. I explained everything and his response was "what do you want me to do about it" and then told me that he reset my modem and everything was fine and that I probably didn't need someone to come out since it was working.

After that, I was kind of irritated, but I know that the only way to get assistance is to keep my calm, so I did. I told him that it does this, it goes out, but then comes back on and will work for a bit, but will go out again. He told me that my problem was just my router, but the previous technician already ruled that out and I had ruled that out by connecting directly into the router and still seeing the problem. So, he said that maybe we just needed to replace the modem.

I reminded him that I had already told him that the last time someone was here, they replaced it with a brand new one and it was showing the same problem as the previous one that had worked fine for a year without issue whatsoever. He continued to say that he couldn't have anyone come out any time soon and he wasn't looking to ask. I reminded him again, that this wasn't a new request, but an extension of the previous visit that was never fixed. I got a bit frustrated and asked why I was paying for a service I couldn't use.

He said that wasn't his problem and if I needed that resolved, to talk to someone else in another department. This is one of the biggest issues. I asked him what was going to happen if I couldn't get the work done that I needed to do and what would happen about my wife and her online distance learning classes. He told me that I should just cross my fingers and hope that it doesn't go out while we're doing that. Flat out, he said I should just hope that my connection that I'm paying for works when it is needed. No need to rely on proper service at all.

I asked to speak to his supervisor after that and he responded by asking me why. I just repeated that I wanted to speak to the supervisor and he again asked why. This went on for a minute or so. When he responded with "Oh, he's on the other line right now, do you want me to have him return your call later?” I told him about the multiple previous times I'd heard that statement and never received a phone call and that I could wait to speak with him while on the phone discussing the issues. He then told me to tell him what my problem was and he would relay that to his boss and then he would tell his supervisor and his supervisor would be caught up on the problem right away and speak to me immediately. So, my response was "So, you lied about your supervisor being on the phone a moment ago?

I asked to speak with him and you said that he was on the other line and said he would call me back, but now, immediately after that, you say that all I have to do is tell you why I want to speak with him and he'll be here right away? “He paused for a bit, but then said yes. He said as long as I tell him what the problem is, that I could speak to the boss, so I finally said that my problem was the representative's attitude with which I was speaking.

So, he told me that wasn't a valid reason to ask for a supervisor. I just repeated that I wanted to speak to the supervisor several times while he said I had no reason to do so. Again, I reminded him that if I told him the reason, he'd put on the supervisor. I held up my end and it was time for him to reciprocate. He put on his supervisor, but I sat on hold for 5 minutes. Chris was the supervisor's name. I asked him if he'd been briefed on everything and he said somewhat, so I allowed him to begin telling me the issues and what was being done. It was very clear very soon that he had no clue what was going on. So, I told him what his representative said to me and he told me that they'd deal with that in house and I shouldn't worry about it. So, I told him the rest of the problems I was having and he told me that I should just go somewhere else, like a library or a Star Bucks, to do the work that I needed and my wife should do the same.

So, instead of staying home and doing what I can do from home, I should go somewhere else and do my work from another location while I pay for the service at home. I asked to speak to his supervisor when he said he didn't have one. Finally, he said that I could call the corporate line and gave me that number. I spoke to an assistant there and went over everything that I had issues with. She said that my complaints were valid and that the Regional Manager would be giving me a call in the day to get everything taken care of. I got a call at 4:45 PM from the Regional Director, but I was not able to get to the phone on time to answer it. I immediately called the number she left with me, but got a voice mail saying that if the call was after 5:00 then I'd have to wait until the next day to hear it.

I called before 5:00 PM. It took 1 minute to listen to the message and write down the number and dial the number and call her back. It is currently the next day at 3:30 PM and I still have not heard back from that manager. The technicians came out and said that since the problem wasn't happening now, then I wasn't going to get much help from them. But, every time I call is when I'm having the problem and they have to schedule an appointment which means that I have to once again, hope and cross my fingers that everything will be fine while they aren't here, but then also hope and cross my fingers that it'll be out when they are here to get everything fixed. Work that has to be done cannot be done in the convenience of my house where I'm paying for internet service. This is my problem that I'm having with Comcast.

Again this Saturday, 9-25-2010, around 1:00 in the afternoon, I was in my garage and my neighbors came over and this Comcast rep pulls in my drive way and when he saw me and my neighbors, he pulled out of my drive way. I told my neighbors who he was and they stated that he has been at my home several times when I wasn't home. I went in the house and called Comcast to file a complaint. I had to call 3 times and was put on hold from 25 to 40 minutes each time and then finally the said they would have a supervisor call me before 5:00 pm. They took all the information regarding the complaint and my address. I heard them typing this call took about 20 minutes. No one called me.

I called again on Monday, 9-27-2010. I couldn't get a supervisor, called again today, 9-28-2010, and told them if a supervisor did not get on the line now, I would contact the newspaper, TV and my attorney regarding this serious matter. I finally spoke with a Salvadore and he said that he would take all the info and pass it along to his boss and they will start an investigation, he gave me a case ticket number. I don't believe this because he said there was nothing in the system regarding me ever calling on Saturday.

This company to me is really something and doesn't care about the people out there, especially when they are single women like myself who is being stalked by one of their employees.

We called Comcast Customer Service and was told to tighten the lines. This didn't help so we had service tech #2 come out. He fiddled at the pole but again said that we didn't need new line ran in the house even though we paid to have it done. We had quality service for all of 3 days. After several more calls and emails, we stopped calling Comcast until this week when our phone and internet went down. First they told us that the storms fried our modem, we argued that the modem was fine. They told us a technician would be out in 3 days.

I emailed the VP explaining all of the trouble we have had with our cable. He apologized and refunded the amount of the lines that were not ran. At least with the 3rd tech that came out, I didn't have to blow a vacation day. He ran a line from the pole to the house but said he did not have authority to run line in the house. I showed him the email from the VP's office. He said, "Nope, can't fix the problem, I need different tools, authorization from a higher up and more money. About $32 an hour with a minimum of two hours to fish line from the basement to the second floor."

He encouraged me to contact Comcast Customer Service to schedule another tech to come out. He did manage to get the phone and internet back up. He was able to convince customer service that it wasn't the modem and to just push the signal through. He asked, "why we didn't do it that way?"

Sigh, could it be because Comcast's Customer Service sucks?! I give up. I'm calling FIOS in the morning. Sure, they'll still have to fish the line though the wall, but maybe they won't argue with me for a year before doing it. Besides right now, they're offering a similar package with both Encore and Showtime for half of what I've been paying Comcast. I hope everyone else can learn from my mistakes of giving them the benefit of the doubt.

When I called to add the internet that the CSR told me that all I needed to do was get the card and I will have the internet and that was untrue and a waste of money because after it was opened, it couldn't be returned.

I have records of all my calls since July 27, who I spoke with and details. I was told by Omar (supervisor or manager) on September 20 that he would grant me $31 for credit. He said because he had no records of any calls except for one on August 29, that he could not give me credit for most of August. I called in August on 8/12, 8/17 and 8/29 and have notes of each call. He said he did not see them on his records.

Today, 9/22/10, I call Comcast again to find out prices for no cable and get price for internet and phone only. In the process I explained my continuing problem to Jenifer. She said that she could see other calls in August besides the 8/29 call. On September 16 they came outside my home and ran a new wire from an outside box to my house. That did not solve the problem. Meanwhile Comcast expects me to continue to pay my bill and I am not getting the service I am paying for.

I do not understand how they can change our original agreement just to increase their revenue. Please advise me to what my rights in this matter are. I am a senior citizen on a fixed income, and I cannot afford a $50 plus increase.

She told me that Comcast was offering a $200.00 gift card to customers for returning to their service and offered me a one-year promotion package. She assured me that there was no contract other than the one-year promotion and that she or someone from Comcast would contact me before the end of the one year to offer me whatever promotion was available at that time. Reluctantly, I agreed.

She made herself available and returned my phone calls thru the installation process and helped work out a couple of kinks. I went on line and signed up for my gift card as told and received it in the mail. This month when I went to pay my bill I pointed out to the clerk that there must be a mistake on my bill because it was $421.94 instead of the usual $108. Whatever. He informed me that it was because my promotion had ended and my new charges would be $314.38 for the same service.

He told me to pay my normal amount and then call them to get another promotion since mine had ended just yesterday. When I call the lady on the phone insist that I was under contract because I got the $200.00 gift card and that the only way I could keep from paying $314.38 was to pay an early termination fee of $100.00 to cancel the new service that started yesterday and let her look for another promotion for me. This is ridiculous and is an obvious misrepresentation from Comcast and that Sabina, if that's her name.

Who in their right mind would agree to go from paying $108 a month to $314 for the same service? That's crazy. And as for the gift card, I was told it was for going back to being a Comcast customer with no strings attached or I never ever would have applied for it. If I had any idea that getting it would hold me to any contract for any reason, I never would have applied for it. Now whatever contract they claim to have or might have was not signed under any other circumstances or pretenses than what I've stated.

Comcast should be ashamed of how they lie and lure people into using their services by using lies, deceit and false representation. By the way, I am no longer able to get in touch with Sabina; she has not returned any of my calls. Is there a government agency that regulates or controls these people or do you think someone there can help me? I am so **. I would not have been able to afford this a year ago and I sure can't afford it now, not even the hundred dollars early termination fee that suddenly exists. I can't afford any of it and it's not what I agreed, too.

I would like to see a reduction in our monthly bill as well as my husband paid by Comcast for three hours of work in his own home. By the way, Comcast is trying to get all clients to work on their own sets because they are so backlogged with calls.

My bank gives me all of the information they have regarding the charge, but it has already gone through, so there's no stop or reverse of the payment already made. I look through all the information, routing, and reference numbers, and figure out (despite the fact that I have little experience or knowledge in banking, collections, or Comcast's billing system) that they had charged that $100 to an entirely different account, not mine, which is why they couldn't trace it though our account.

Since working this out, I have made numerous additional phone calls with no assistance, and was told I needed to go to their office. So, I waste my time and gas going there, just for them to tell me that: a) what I needed done, a form sent, could've been done over the phone, but apparently hadn't been done in the last 6 calls and b) there was no supervisor or manager available for me to speak with. I left all my contact information with the representative who assisted me (if it can be called that) with the express desire to have them contact me as soon as possible. I was told that the manager/supervisor would call me soon, and that the collections department (whom I had faxed all my banking information regarding where that fraudulent payment had went) would contact me in regards to the status of tracking down that payment.

As of yet, I have received no calls, from anyone. No refund, no answers. I called again today and all they said is that they would fill out and send another form, and would contact me with the results in another 3-5 business days.

I would like to note that this company states in their Customer Guarantee that Customer Account Representatives will be "courteous and knowledgeable" when you contact them, neither of which I found to be true, as they have only passed me back and forth between various people, only getting a form that needed to be sent after reaching the 9th or 10th person at the actual office, when I was told it should've been done over the phone.

This guarantee also says that they will "quickly address any problem you experience" and "be mindful of your time." My problem has not been addressed properly by them in over a month in a half, and hours of my time (which bill-ably is worth considerably more than $100) have been wasted. However, I'm less concerned about the $100 and more concerned about doing business with a company that apparently will unwittingly take money from a client fraudulently, and then refuse to even get the problem properly addressed.

After 4 days, I call and they say it is scheduled for tomorrow. Next day, no show and it is rescheduled tomorrow. This went on for 10 days. Finally at dusk 2, not so friendly Comcast employees show up.They proceed to run cable for 2 hours. At one point, I look out and they are parked on my lawn with headlights on house. No flashlights.

They came to door and asked to check TV, it seemed to be working and they left. No paperwork. In morning, I come out and to my horror --the mess. They left, no lye 200' of cable all over driveway new cable. Empty water bottles I gave them on street. They smashed neighbors bush at end of driveway. They decided to run new route through middle of my yard 5' off ground into and draped over pine trees and a galvanized spike in a large old tree. Didn't take down old line cut it from pole at street and left connected and laying on neighbors yard.

Repeated calls and email. Lots of supervisors promising to handle it and repair damage. Today is day 10 no sight and called and left message for follow up on resolved issue. Are you kidding me! Help.

Tomorrow, I must take another day off work to go there in person and see what is going on. I cannot budget on my limited income if they keep jacking around the prices. They had no right to give my unlisted number to another entity. I just found out the installation technician took my mother's remote controls when he installed the cable. I have complained to the City of Mountain View as they hold the franchise. I will have to keep complaining. This is not right. They should not be allowed to operate a shoddy, misrepresentation of a business.

I have been on hold for ridiculous amounts of time with Comcast, never being able to reach a human being. I have left messages with my Comcast "salesperson" Greg ***, who, when he was trying to sell me the "triple play," could not do enough for me. Now I cannot even get him to call me back. I want this problem rectified immediately and moreover I want my cable bill adjusted accordingly to reflect that I have been completely without one of my televisions for at least 2 weeks since the installer did the initial work.

I was assured by a representative that my account was credited & is current, but today find another rep ("Glenn") who stated not only was it not done, but he could not correct it because the charges were on the bill & he could not remove them. I spent several hours throughout the day trying to get it resolved, all the while my service is "inactive" & not on while they try to say that because these charges still on the bill & saying they are "past due" when they aren't even valid charges therefore impossible to be past due. They caused me several hours of back & forth & 2 days of lost service.

I was thinking since it was a few months later maybe Comcast finally fixed the problems. I decided to try out just the Internet. The Internet is constantly not working. Comcast would send techs out, and they wouldn't even get out of the truck. Finally, a few weeks ago, they sent out a tech. He was the only one that actually investigated the situation. He took signal readings and what not. He confirmed there were signal issues out on the pole. The tech said Comcast would be out the fallowing day to work on the lines. I contacted the corp. office the following day because it was around PM and still Comcast did not show. After speaking to them, a Comcast tech came out with a bucket truck and was checking the signals on the line.

I got a call back from Paul Navin from Comcast. He said that the tech found no problems with the lines. I told him about the tech that was here the day before that said there was issues. He said that tech was a very good tech. One of the best. I said well why did he say there was issues and now your telling me there isn't? Then he changed his story and said that it was and issue with whoever provides Comcast their Internet service. He said he would look into it and gave me his email address and telephone number for me to email him all the results of the tests and stuff that I ran. I did just that. I was having problems getting the emails to go threw, and tried to call Paul **. He would not return my phone calls.

I called the corp office at Comcast. A woman called me back, and said they would no longer be sending any techs out to my address. She said as far as Comcast is concerned, the issue is resolved. I am still having ongoing issues. I contacted the local franchise authority about Comcast not fixing the problem. I spoke to Pat ** from the Union township municipal building. He said that he was having issues at the municipal building with the Comcast services there as well as his house. He said he has personally contacted Comcast numerous times. They have not resolved the problems. I informed him I am having the same situation. Pat said there wasn't much they could do. I contacted the FCC about the situation. They seamed interested in hearing what was going on. They are looking into the matter. However, they said that it is really my local franchise authorities responsibility.

I notified Comcast that I would be going threw the FCC to hopefully get the problem resolved. After Paul ** was informed of me going to the FCC, he sent me a letter today. The letter states Comcast is turning off my services effective Sept. 21, 2010. It says Comcast is also going to waive any balance on my account. I don't feel that Comcast should be able to pick and choose who they want as customers. The contract with the city says they will provide services to the residents of my town. It doesn't say they will provide services to the customers they want to. I feel that it is wrong if not illegal for Comcast to do these things. They clearly think they are above the law, and can do what ever they want. I feel that my mother and I are victims of discrimination. I have email numerous corp. employees from Comcast to get the problems resolved. All emails have gone unanswered.

Economically, in these times, I would like the money owed to me per their promotion. I am a paying customer and would like what’s due to me in return as promised.

Sometimes, I get to speak to someone who knows what is going on and I am kind of thrown off guard with their level of knowledge. But the rep right after him reminds me how special most of Comcast is. Majority of the calls begin with 20-minute research of who I am (the fact that I provided my customer number that is on the bill does not help and they are even more confused to see that my phone number starts with 512 Austin, TX but I live in Washington, DC). To reference Jeopardy, "What is cell phone area code?". So then they want to transfer me to Texas call center, even though Austin doesn't even have Comcast.

The latest thing was trying to get a tech to come out and install services at my new place. He was going to be there between 2-5. I was fine with this, but should have known that my instructions would confuse things further. I told the rep on the phone, "I will be downstairs at the business center of my apartment building. Please have your tech call my cell when he arrives and I will meet him upstairs". "No problem, sir". Around 2:30PM, I walked upstairs clearly thinking "there is no way that Comcast's system could be so sophisticated that the tech received the message or understood instructions!". Sure enough, he was apparently already there and left a copy of his work order. Oh boy, which level of ** will I have to go through now to get this resolved? It wasn't too bad. I talked to their escalation department who told me that the dispatcher will call me back in 15 minutes. 45 minutes later, I called back and told them "still nothing", only to have this "escalation rep" tell me that he saw the notes that the tech will not be able to make it back and that we will have to reschedule.

I am wondering, who would have rescheduled the install since even this "escalation" rep was surprised that nobody gave me a call to inform me of their inability to do anything right? In addition, the escalation rep was more interested in arguing with me than providing service. Luckily, I asked to speak to his supervisor and I should get a callback from the supervisor within 48 hours (yes, escalation's team supervisor is on a 48-hour SLA). I would love to be able to go to a different company, unfortunately, Comcast is the only thing available in DC. I can't wait for FIOS to be available. If there is any class action lawsuits against Comcast that could fit my issues, please let me know! I am not getting the quality of services I am paying for.

I feel if I am paying for a particular channel. I should get that channel on all TVs in the house. Well, in order to get the channels I subscribe to in the bedroom, I would have to upgrade to the next highest package, which is an additional $30 per month. Also, channels like TNT, TBS, and others used to be part of the basic package, or expanded basic, which they no longer offer. So I have lost these channels altogether. The satellite companies offer these in their basic package. I could go on, and on, but what is the point. I am a single income family that cannot afford a social life, so TV and internet is all I have, and they have made it unaffordable to the average person.

I live in Atlanta and if you aren't facing the right direction, Comcast is the only option. Their programming is by far the worst available and prices are by far the highest at $95.75/month versus twice the HD and channel options from Dish or DTV at $59.99 to include Sunday NFL ticket, all movie channels and all sports programming. Comcast is rated 15th out of 16 TV service providers in the country and number 16 is Charter, the same company, just a different name, different region. The problem is, they are all that's avail if you don't have a view of the south sky. Comcast should lock the doors and turn in the keys and walk away. I understand they have millions of customers so many complaints will be had but in a survey Comcast has lower than 38% customer satisfaction. DTV has 92% and DISH 74%.

I told their customer service rep this was not right. I should have my bill adjusted immediately and not wait until the next billing cycle. I am sure we are not the only customer that received an adjustment in this manner. I should not be penalized because of Comcast's accounting system.

I called Comcast and they quickly apologized and said that they would fix the bill and I would see it on the next statement. The next statement came and yes, the technicians service was credited but the service had not been adjusted. I called Comcast again and again they apologized and said I would see the adjustments on the next bill never happened. I went down to the Comcast payment center with my statement and I was told after about half hour that this is what they will do for me. The CSR put the dollar amount on the bottom which was I think 37. and I went to pay it that Friday. Never looking at the receipt because I thought this lady was really trying to help me and be honest.

That night when I got home my wife was looking at the receipt and she blew her lid. This receipt reflected the bill that we had received when the technician came out. So, according to this bill we owed $329. Called Comcast and they told, "Oh, don't worry about it. If the statement is printed out before you make a payment it won't show up on the statement." We have resorted to going directly to the payment center but sad to say not all the information is making it into the system. What they tell me in person doesn't even get noted in the computer. Last month I was told if I paid $63 on Friday I would be all caught up and would not owe anything until Sept. I get the bill and it states I owe over 200.

This time the tech swapped out the receiver-DVR unit and made some kind of adjustments outside but said he felt good about what had been done to clear the problem. So now over three weeks from the first phone call, on the 6th phone call, again they would need to send out another tech. This time the tech was quite savvy. He found that a second cable line to one of the bedrooms in the house (we had basic cable set up for the bedroom TV) was picking up radio signals in the area! So his answer was to disconnect all other cable runs and have live the one main cable.

I was not happy with this supposed solution. After 20 years of having the same exact cable lines that have worked fairly well, now the whole answer to solving this mystery was to disable every cable line but the main one. Does this really make any logical sense? Well so much for that theory anyway. The problem started up again that very evening! Reception was good for a couple of hours this time. So call #7. This time they were suppose to order a "field line-supervisor" to be dispatched. Three more days pass and we get another ordinary tech, again! Oh, but this tech was even more insightful than any of the other five. First thing he asked after being shown just what has been happening, his first question, "Did anyone happen to have a hair dryer on at the time of the problem?" A what? I was getting a bit cranky at this point so I left the room and let my husband take over. Whatever the guy did, he did it outside! (Without the aid of testing the problem against a hair dryer!)

Oh, but the problem still was not fixed! To this point we have had seven different techs out, reset after reset and no supervisor yet to speak of! So now it is Sunday morning Aug 22nd and when I turned on the TV at 7am I got total scramble on every single channel. We called again and this time left a blistering message about getting this fixed! So on Tuesday am, support said that a line-supervisor would be contacting us later that day after they came out to try one more time to determine what the problem is. Again I stayed at home waiting for someone to come out like I was told to do. The whole day came and went. Nothing! I was fed up with this runaround so my husband called again at about 8pm on Tuesday August 24th. Oh, they did come out and made some adjustments to the outside line. "Are you still having problems? " Yep, we sure are! If they came out why did they not do us the curtsey of knocking on the door or having the Supervisor call at least (like we were told they would)? "Oh, well they must have tried but was likely no one was home." This was an out-n-out lie! I was home, plus two other adults.

I have a very noisy dog that would definitely alert us to the presence of someone around the house, plus we have never heard from a Supervisor at all. When my husband made to call Tuesday evening the best the gal could tell us was that she could have another tech out on Friday. I have had enough of Comcast, the run around and the blatant poor service ability is appalling. so Comcast listen up you are not the only game in town now! And after 20 years we are taking our business somewhere else!

The economic impact is with the loss of time to me and my business. I own a business myself and I charge $45/hour for my services so with the number of hours I have spent wasted waiting around for another technician is about $900 (20 hours at $45 per hr.) not to mention paying $83 a month for the last three months for lousy TV viewing. So all told, I say for my time and frustration and loss of service $1,500 is a fair basis to pay me to make this fiasco go away. I would have to be closing my business doors and walk away if I treated my clientele with such callous indifference to a service issue as Comcast has demonstrated towards me and my family.

They sent a service representative to my home to search for it and take numbers of all the boxes I do have. It has been 10 days now and they are still looking. They told me that if they didn't find it, I would continue to be billed.

This is nuts. I suppose their service guys are boy scouts and I, the customer, am a crook who hoards little black boxes. They are going to bill me late charges if I don't pay in full by next Tuesday.

The main reason we wanted them off our property was because they were constantly digging. Every time there was a problem with someone hooked to this box on our property, they seem to need to dig up ours as well. Our property has become like a vending machine, now for Comcast. The digging continued over the years and I had a complaint with the consumer protection in Philadelphia, plus Better Business. Comcast never reached out to ever resolve this problem. I found their customer service simply terrible. There is a township building several properties over in which they could move their box to, but to no avail.

Today, 8/25/10, they continued digging on our property again because someone else was having a problem. They dug between two mature bushes which left me concerned about root damage. I find their approach like "bullies" who show no respect or care to the property owner. Never have they spoken with me prior to digging about my concerns. When I told them that there was an outstanding complaint against Comcast and to stop digging and leave, they rudely refused.

I complained, they stated that installation and adding services were two different charges, but they would make sure it was only $45. However, they stated that since I chose to bundle my services, I don't have to pay charges for a remote, or digital box, as it included, but the modem is an additional $6 a month unless I bought it. However, when asked about the chat communication that I had saved and the advertisement, it clearly states, all charges are included but tax. There was no response. This month, I received a bill for an HD TV, again a service I never asked for.

The Call Center told me that the appointment had been rescheduled for August 19, 2010 and that I did not need to be home for the appointment since the lines were down, all the technician needed is access to the back gate, which I left unlocked. Today is August 19, 2010, and I called Comcast to find out what time the technician was coming out, and the representative told me that the technician would be out between the hours of 2 pm and 5 pm. It is now 9:42 PM and no technician has shown up nor did they call.

I called Comcast at 5 PM to let them know that a technician has still not come to my home to fix the problem and they informed me that the technician was running late but he would definitely be out this evening to fix the problem. To no avail, no technician. I am very upset and displeased with Comcast customer service. I have been a loyal customer for 16 years not to mention that I have paid for the services that I'm not receiving. Please help me remedy this problem as I feel that unprofessionalism is being displayed by Comcast not to mention that I feel disregarded and disrespected. Please help me resolve this problem.

Installation was horrible and took 2 months, 6 visits, overcharged for them to get service going. After 3 years, when disconnecting on 8/9/2010, they still charge for a full month on the final bill and then prefer to send a check for the service you did not use, which takes up to 5+ weeks! Why overcharge for something you did not receive in the first place?! Horrible process.

I received a new Comcast bill and did not understand why I needed to pay more and exactly what I was paying for. The young woman I spoke with was hard to understand--because the English was not that good and because she did not seem to understand the price structure. She sent me to the Web site. I navigated to that and had to put in my address and zip code to see prices, which makes me think that people are offered different prices depending on I really don't know what.

So I saw that they are offering an incredible deal to new customers. The cost of which (for the same services I get now) is half of what I pay. There is a contract involved but the great pricing can last up to two years. This is blatantly not fair. That is like me going into a grocery store and paying a different price based on something like my hair color. Service costs should be the same across the board.

I left soccer practice, once for each of my girls, to meet him. He never showed up. He finally arrived at 9:30 pm to tell me the phone didn't work! Duh! He said the box was bad? He couldn't fix it until Wednesday. As I left for a game, at 8:15 PM, he was pulling in to fix it. I got a bill Thursday for service and installation. Great customer service! I just got charged for services I didn't have and I still have fewer channels than with DirecTV. There are very few kids channels. I regret ever trying Comcast and am, unfortunately, stuck with it for right now. Pathetic!

Today, August 12, 2010 I receive my bill and Comcast charged me $194.60. I was so shock and *** off and the bottom line is when I called Comcast customer reps, 2 times, they told me such bundle/package is non-existence and they can't pull-out the conversation with the guy, call center in Mexico. They ripped us, mislead us with their promotion and bottom line is we have to call them many, many times to solve this problem and put on hold for how many hours.They told me that a supervisor will call within an hour but nothing happens. Everyone be aware of Comcast scams, to attract more customer. I was so clear in my conversation with the customer reps about the price of the bundle. I repeated it many times back to him and now he doesn't exist. I was talking to a ghost call center in Mexico. They can't trace it. Help anybody. What shall I do? Sue comcast? Is there any agency that oversee this kind of scam?

I feel that this is poor customer service on the part of Comcast as I work from home and it’s a great inconvenience for me to have to adjust my work schedule as a result of the conflicting and inaccurate information we have received regarding installation.

Without satisfactory resolution to this problem, I will initiate a police report against Comcast for willful destruction of property. I will call the States Attorney office after speaking to my lawyer. I will call the BBB and the local radio and newspaper offices and raise the level of attention concerning field technicians’ behavior and lack of customer service/satisfaction. The service technician seem to be putting customers in the middle of their **** contest with Verizon. It does not appear to me to be a very smart thing to do. Facility wiring was destroyed. It was done in such a way that it is difficult to repair without access to multiple units.

Spoke with Mr. **, and he explained that it was available for my package at the time, and that the network had upgraded it to another package, and that I can get it for an additional $10. This is unfair business as if it was set-up for me to enjoy such channels, and then take it away, for me to pay more for what I already had. The gentleman refused to give me back the channels I originally had. This is preposterous. Please help resolve this scheme of Comcast cable.

Comcast is asking for more money for services, that was already a part of a package deal, and suddenly they take several channels away, from the original offer, to get more for what it was originally offered for.

$150 a month for this service. I see where Comcast has settled a class action suit which got each consumer $16. You have to be kidding me. I subscribe to a service which cost me $150 a month and get $16 back in a class action suit! This is a joke. I want a year of what I paid back for services not received as promised at least $1500.00

Well they currently have a special for $19.99 for 6 months after which the regular price will be $42.99. I asked the rep why my service was $59.99 if according to the internet the regular price is $42.99 and she told me everyone pays $59.99. When I told her that's not what it says she said that was for new customers only. I do not understand that logic, if the regular price is $42.99 that is what it should be for all customers new or old. She too was very rude. If I had another option for high speed internet in my area I would drop Comcast but am only limited to their service until other options such as FIOS is available.

Right now, our on-demand does not work, typical. We pay for the service so we should get the service they promised. Right now, it seems as if we are paying a month of service just to only have about two weeks of actual good, legitimate service. Recently, we checked our bill and every time we called them (which was a lot) to fix a problem, they charged us. Yes, I know it's only cents that they charge but with all the problems that this company has, it adds up. All I want is decent cable and internet that I can rely on.

This error was Comcast’s fault. Had they not sent the bill back, this never would have happened. But they refused to listen to my side of the complaint. I am very dissatisfied with them.

As with the reps the supervisor had limited ability to understand English! This is the worst customer service department I have ever dealt with even the IRS! I canceled my service and went to direct TV which appears to have English speaking reps. My bill was adjusted after almost an hour with these people telling me I have a service I don't Have completely unreal! Very upset with all this out sourcing. Bring our companies back home!

Okay, now the "new" equipment is installed. The tech said to wait one hour. Well, I waited 3 and it is still not working. I call the call center and speak to Eurika, she runs me through all the checks. All seems to be in working order to them but I'm still not getting the paid service with caller ID. As I inspect the "new" equipment I see it is dented, scratched and obviously have been very well used. I call back and am told I should take the equipment to the local Comcast center to exchange it if I don't like it. Oh, and by the way, there will be an installation fee. They "waived" the second installation fee. As a reminder, I am a new customer. I have had the service less than 30 days. I would like this reported to the proper agency. I'm sure I'm not the only person they are taking advantage of.

He did not return nor did we receive a call from anyone at Comcast. We started calling Comcast on Sunday and spoke with several call agents. Each agent was saying, "We show that you have service and your cable was installed." This could not be further from the truth. As of today, Monday July 26th, we still do not have service and our satellite is disconnected. However, we are still paying for our satellite. I hope we will not be billed for cable that we do not have. We made several calls today to various 800 numbers. We could not get anyone to see us until Tuesday from 7 am to 10 am. Now I have to take a vacation day to meet with a tech who may or may not be able to correct the problem.

I believe that I am being taken advantage of. My mother was present and helping me move that day and was there at the time of pickup. She is a witness that the Comcast employer indeed took all of the Comcast equipment. I am a responsible Comcast customer who has always paid her bills on time and they have been unwilling to help me resolve this issue. I have not stolen their property and I am hoping by going through this medium that someone can help me resolve this.

I also reported that there is no cable services. It went out on me. They even didn't care to take a look at the problem and send a technician. I also returned the cable box to their store. They insisted that they will keep charging for the overpriced cable just because I am not on the account. Can they understand that is no thank you for bad customer service and Comcast disregard for the customer that pays for a service that I am not satisfied with?

When I called Comcast after the tech left to explain that I was not satisfied with the way this was being handled, I was told that my service call had been listed as 'Canceled. ' I then asked if I could at least call the walk-in facility in North Scituate to be sure they had a unit available, she said that she couldn't give out that number (and that even she couldn't call this Comcast facility - it was against the rules).

Is this the kind of treatment a customer should expect for the $150+ I pay every month for the three services I subscribe to from Comcast.? "

I responded affirmatively and immediately lost my connection and had to re-dial. The rep that I finally spoke with literally oozed indifference. I actually felt like I was imposing on her. I explained the problem and she said the soonest she could have a service person visit was 7/20/10 sometime between 9:30 and 12:30. I reluctantly agreed.

After stewing for a bit I called again and spoke to another rep, who again, treated me like an annoyance. I explained that 5 days was a long time to be without service and she said that was the best Comcast could do, take it or leave it. When I described the problem I was having, she suggested I purchase a new modem and try that. I purchased a new modem and went through the byzantine registration process with Comcast only to find that I still didn't have an internet connection. I called back a final time and said that I would wait for the service rep, but expected a discount on my bill. I was given the standard $10.00 off my monthly bill.

The service rep arrived shortly after noon on 7/20/10 and, hopefully, repaired the problem. So far, so good. Comcast shares a monopoly with AT&T and both companies stink. They seem to be under the impression that we are still living in 1990 when people didn't rely on their computers daily for everything from airline reservations to bill paying.

Your problem is not their problem and the knuckle-dragging, mouth-breathers that they have answering phones remind you of that with every contact. I would love to see the government take over both companies, because they certainly couldn't do any worse.

I called again, and they argued with me, telling me that the deal they gave me was not possible. I again pulled the plug on my TV service. Again, I was directed to Retentions, and Anna, the rep, guaranteed me a fixed rate of $61.37 per month for the next 6 months for Digital Starter TV plus internet. The next bill arrived in the amount of $107!

I called again, furious at being constantly lied to, but this time they refused to honor their own agreement, so I canceled the TV service and had them prove I still get internet for $33/month with no modem rental. At this point, I will refuse to ever pay anything higher. They are way overpriced, and do not offer individual TV stations, only their ridiculous "package deals", where you get to buy stations you will never watch, at a very high price. They do not honor their promises to you. Their billing department is destroying them. I hope they sink, and fast! With FiOS becoming available, I will switch over in a heartbeat.

Comcast can rot in their own created sewer. People, do not ever subscribe to Comcast's inferior products and services. You will be robbed and cheated! I have no other experienced consequences, other than the effect they have on my bank account.

The representative said he wanted to save me from paying reconnect fees and stated I could make a payment arrangement through my checking account. Just to choose a date and Comcast would take it out then and if I needed an extension to call them two days prior to the date. I agreed and setup a payment for the 15th of July and he gave me a confirmation number and a guarantee.

The next day I get a notice that my account is overdrawn. Comcast took out the payment the same day. I immediately called Comcast who states they won't do anything since it’s not their policy to take post dated checks and the employee who told me so would be disciplined. They would not refund my checking account, the overdrafts fees or even send a letter to my bank but they would credit my Comcast account. My account is completely overdrawn and all the bills I had setup to go through have been returned with fees. These bills would have gone through had it not been for Comcast.

I have been in contact with the collection agency, who told me to file a complaint with Comcast. I tried to do that but Comcast says they have no information on file, so they cannot help me. It seems unjustified to me that my bill went into collections without me even having a chance to deal with it. I do plan on paying this as soon as I receive the bill from the collection agency.

Now I never gave them permission to put him on the account nor did he give them permission to put his name on the account. I was at work when he found this out. He called me up and left three nasty voice mails accusing me of identity theft and fraud and was going to have me prosecuted. I had called Comcast. The first person hung up on me and the second asked me "What do you want me to do?"

I'm starting to think that Comcast has an unofficial policy against issuing refunds; otherwise, I can't explain why in 7 months I have not been able to receive my money back. The refund of $118 has not been received.

After one last call to Comcast to see about maybe their showing up this time. We called on 7-8-10 and they made yet another appointment for the next Sunday (today) 7-11-10 between 12 and 2pm. They actually showed up. Only this time the tech looked at our wall and said he needed to drill a hole. We said okay. He went outside and called his "superior" who then showed up and told us that even though every house around us had Comcast service that we cannot get the internet here through their company. They gave some excuse about some pole that exceeds a 250 ft limit; some garbage about aerial trespassing.

Then, I was given a different date which I changed due to personal reasons. The new day for the technician to come to my new address was today, Sunday, July 10 between 8 am and 10 am. At 9:30 am, I went online and contacted a customer service representative via online chat. All this person did was apologize and tell me that they were going to be here. They didn't show up at 10 am. At 10:45 am, I contacted again via online chat. This new representative said sorry for the delay but never solved the problem. It is now 11 am and so far,

I have not received a phone call from the technician, advising of the delay or anything else. I'm cancelling my services with this company for lack of professionalism. In addition, they have been charging me for a HD box when I got tired of telling them that I do not own a HD TV.

After 3 days you'd think they'd have figured it out. No customer rep knows who the district manager is for my area so I can't call them to complain. No one knows who the CEO is so I can't call him/her to complain. I am so tired of dealing with customer service. They cannot resolve our phone issue, and it's not just my phone but neighbors as well. You call this service? Comcast should stick with cable and forget about their "phone & internet" services.

Now 48 hours, 4 phone calls and one internet chat later, I still have no service. I was promised at 4:40 pm today that someone would definitely be out to restore our service only to find out their office closes at 5:00 pm. Now this leads me to believe that this supervisor (Ed) made a promise just to get me off of the phone. I am still sitting here, 3 hours later with no cable service. I pay over $220 a month for all the HD, internet, DVR and special perks of this cable company. This is horrible customer service and if people had other options they could boycott Comcast and put them out of business. I am over these big companies treating the hard working people of this country like this. Now just speaking to the call center, they again apologized for the confusion. So, this is not fair.

Since that time, I have received three more collection notices, stating that I still owe $82.09 and that this was being put on my credit report. I called the Corporate Executive Office in Philadelphia trying to resolve this issue. Each time, I was told that someone in Atlanta would call me back and this would be resolved. I have unsuccessfully been able to get Comcast to honor what I was told by four of their representatives. The customer service has been terrible. I have left at least 15 messages asking for the Executive Office to call me and when I am able to finally talk to someone, they have insinuated that I was to blame for their mistake. Archie **** then informed me that I have two accounts which was the first time I heard this as most people only have one account with a cable company and that this was a valid amount owed.

I have called several more times but with no response. A few message have been left for me, about 3 to 4, but when I return the call, no one answers the phone at the numbers I am given. They have not apologized for their mistake and stated that they will not take this off of my credit report. Now, no one will not answer my calls or return my messages. They also told me that ‘nothing else will be done’ and that I could not speak with the President/CEO of Comcast as they have the final say in this matter. They, the Executive office, handles everything, and no letters, calls, etcetera will past their office.

Comcast actions are deplorable, and I have never seen a company that was as unprofessional, rude, and hostile [their] organization has been. They never admitted that they made a mistake regarding telling me that I had a $0 balance, and even told me that I "deliberately did not want to pay my bill" (Archie Jackson told me this). No amount of reasoning on my part with Comcast could get this resolved, or to have it removed from my credit report. My issue has never been whether I owed this amount, as I initiated the call for the final balance, but the issue is I was told I didn't owe this amount on several occasions. Although I have now paid the bill, I feel that Comcast should be held accountable for their accounting error, and blatant disrespect regarding how they have treatment me.

It is misleading to not tell a customer that they have two active accounts without their knowledge, when I was only aware of the one that I had at my current address. I personally do not want to ever be a Comcast customer again! Comcast has always had terrible customer service and I have complained to them several times over the years about this, but this time they have really gone too far. I am asking you to please investigate this matter. I can be reached, and I thank you for taking the time to read my letter. This has been put on my credit report affecting my credit rating.

When I asked for a supervisor, I was transferred to someone called "Nate" who had no more tact than Tony and once again, he told me there was no outage listed at ** and that there was nothing he could do. Earlier that day, Doris **'s (age 81) daughter had called Comcast Cable Customer Service and was told there was no outage. She responded that she had better things to do than call cable service just for the heck of it. The customer service person said there was nothing she could do, so Doris's son-in-law drove to Protecta, DR and was told they would send someone around 2PM. Mid-afternoon Friday, Bonnie ** called a customer service number (she was just at home from the hospital, recovering from foot surgery) and reached someone in Mexico, who told her there was no outage in our area.

Someone did come out around 4PM or so and said "yes, we had an outage". That they had found that there was a short somewhere and he had called for more technicians. He said that he had sent an email and customer service should now be aware of the situation. Then by 4:40, he was gone. I called a customer service number and a very nice customer service person in Woodridge, IL told me that there was no outage listed for our area. If a lot of people really had called, something would send an alert. When I insisted that there was indeed an outage, Maria ** put me on hold for awhile and came back to report that she had called "dispatch", that there was an outage, they were working on it and would work late to get it repaired. Later that evening, when there were no cable trucks to be seen, Bobbie ** called and was told by a customer service person that no outage was listed for ** and that she could schedule a repair for July 1st.

Your internal communications (among and between how many locations?) seem to be totally disconnected from each other. Obviously, several calls from ** did not raise a red flag. Steve ** also called, as did Diane **, and most I've mentioned are in my building. I don't know how many from the other buildings called. When customers call to report a cable outage, they do not appreciate being told basically that what we're telling them isn't true. Since your customer service people can do nothing, cannot contact someone to investigate, cannot seem to communicate with each other, it's apparent that you really do not care about your customers as your recordings say you do. Since it did not matter that your customers (at ** address) did indeed call in several times over 48+ hours, were consistently brushed off and were treated like second class citizens, we protest your raising rates every few months with no evident upgrade in service. We have no other cable options, thus, we have to "take it".

When I offered up names of others who had called to Tony, he said he could not check into that. Why not? We are extremely dissatisfied and still angry with your response to us. We ask you for a response to this and we want to know how you are going to fix your customer service communications and behavior. Why did it not register that there were more than a dozen calls from this address? We look forward to hearing from you and we ask also for a monetary discount on our bills for the grief we were given. It should not be incumbent on each and every customer here at E Bristol, who was without cable from Wednesday night until Saturday morning, to call you individually (as your customer service has told us). Your customers deserve better.

Given the current negotiations between the FCC and ISP providers and the latest attempt to charge according to data use, I believe Comcast limits my connection speed until I call them. There is no doubt in my mind that I am paying a premium price for a sub-par service. Anybody that tells you that you get what you pay for in this Country is full of it. It simply is not true. Until we get real consumer protections again, moreover regulatory laws with regard to ISP services, save yourself the hassle and call for a refresh signal.

In 2008, our phone was shut off. We contacted Comcast and were told that we could no longer keep the telephone number and a new number was assigned to us without our choice. In June of 2010 while reviewing my Comcast bill, I noticed that we were being charged twice for internet service. I contacted Comcast and was told there was an error on the bill going back to December of 2007. The Comcast Rep informed me that someone would be calling me back in two days to determine how the account would be credited.

The estimated amount of what we were overcharged was approx. $1,400. No one ever called back so I contacted Comcast again. The Comcast Rep reiterated what the previous Rep had told us. Finally, someone called us and informed us that we were only double charged from January of 2009. I explained that this was incorrect and wanted copies of all my bills. I was told they would not provide me copies and the that they would credit my account for over $700. The bill makes no sense now as they have entered several credits in various amounts which are difficult to interpret.

Since contacting Comcast in June of 2009, the phone and internet service keeps going out throughout the day. On the evening of July 2, 2010, I contacted Comcast regarding the outage. The Comcast Rep stated someone would be out on July 6th. I explained that this was unacceptable. After speaking with a Comcast supervisor, I was told a Comcast Tech would be sent out on July 3rd between 1 and 3 pm. At 10:30 am on July 3rd, I received an automated message to confirm that we still needed a Comcast Tech. I replied yes. At 3:20 pm, I called Comcast as no one had showed up. The Comcast Rep put me hold and later said the Tech was running behind and that I would receive a phone call in 15 to 20 minutes.

At 4:30 pm, I contacted Comcast again as no one had called. The Comcast Rep stated that the Tech phoned us at 1:10 pm but no one answered. I explained that we have been home all day and no one called my cell phone nor did I have any messages. The Rep stated we would have to reschedule for later in the week. I stated that this was unacceptable. After being on hold for 30 minutes, the Rep stated that he was working with his supervisor to find an available Tech. The Rep stated that I would receive a call back.

I am still waiting. No phone call. How does Comcast get away with billing customers improperly, never showing up for scheduled appointments and poor customer service.

I went to the local Comcast office on Tuesday where not only was it not resolved, but I was informed I was not even getting the promised highest speed internet either. On 9/14, I called the Comcast escalation department and spoke to David. I was essentially told, 'I'm sorry, but these are our packages and prices and there's nothing we can do". He suggested that I "misunderstood". I find it difficult to accept that I "misunderstood" an offer I confirmed 6 times with their very own representative. I am not being provided the agreed-upon contracted services and I am being overcharged even for the services I am receiving. The "package", as described to me since by Comcast's subsequent representatives (Ann/May/David), is one I would never have agreed to or accepted had it been offered to me at the time.

Comcast and its representatives are practicing price gouging and fraud. I can't see why I should have to pay a bill that is in excess to what I was told six times and is not providing the promised, offered and agreed to contracted services. All attempts to resolve this with Comcast have proven absolutely fruitless.

Update: I received a call from Richard **, Executive Support/Research Specialist, West Palm Beach Region Office of the Vice President ** approximately 2 weeks ago. After explaining my complaint with the Department of Agriculture and Consumer Services against Comcast, he told me he would get back to me next week and they would try to work something out to my satisfaction. No offer was made and today, I received a letter from the DOA and CS claiming they had closed my case, following correspondence from Mr. ** which consisted of false and misleading information on his part. As of 9/2/2010, continued attempts to resolve this dispute with Comcast have met with absolute refusal on their part to honor their agreement.

Now continuing to be a Comcast cable TV customer, I cannot get a signal on the new mandated dig converter boxes again. I spend days on the phone getting technician appointments etc. They cannot activate them and said I have to pay a technician to see what is wrong. Of course prior, my wires for Comcast cable to my TV were fine.

Now the point is if you want adjustments to service which are the company's responsibility you have to pay us or you get nothing. Now I am being charged $59.00/ month for about $20.00/ month work of services. When the special trouble shooter set up a technician to visit my house, the technician never showed even though they confirmed on the phone and I waited. They just never showed this is the nature of the service you must pay for what you get if you don't like what you get you can kiss our butts.

I thought a person 18 or over had to be present and I didn’t think they were allowed to enter my home and go room to room to get anything. I have complaint to Comcast and they said John supervisor would call, never heard from the supervisor. Last week another Comcast representative came to collect the boxes also, the boxes had been taken by John 2-3 week earlier. I called Comcast back again, and ask why was someone else at my home to collect boxes that had alright been collected, when she looked on their system it finally showed up the boxes where returned. The representative was very rude, I was told by her that a Comcast person can enter my home even if the isn't an adult and collect their equipment. I was very upset by their rudeness and lack of professionalism and lack of communication.

All within 3 hours different agents made these statements and decided that there was nothing else they could do. I was trying to speak with a supervisor who could shed some light on the situation, but agents hung up on me instead. This is a typical example of my day on the phone with Comcast. I'm ready to switch to satellite. Unfortunately our home owner association has a contract with Comcast, which we opted in on when we moved here, anticipating they would be able to live up to their commitment. This has resulted to 20 hours of phone calls resulting in lost work/revenue on my side. Trying to get out of the home owners association's basic cable agreement with Comcast. We do not want to pay for services we no longer get after we switch to satellite.

Comcast is a nightmare for people who are on fixed income and trying to meet their other bills, like rent and utilities and food. And in this area, there is no one else to go to. I’m trying struggle on a fixed income to pay other monthly bills and still can't watch a decent program on TV. Complaining doesn't get you anywhere. I contacted the FCC and tried to find out who makes these fees, and why, and I was told it’s company policy. No other utility company does it. Thanks for letting me vent.

Three weeks ago I applied for Comcast cable and found that there are already accounts open in my name which I didn't have any knowledge of. I reported it to the police and they instructed me to give my report number to the Fraud dept. They wouldn't take it. They told me all of these things I needed to send to them by fax. I did and still have not heard anything back. Can you help? I need my name cleared.

When I use the remote, it takes at least 4 seconds to change channels!. When you hit the button the transmission freezes, then you receive a 2 second freeze frame of another channel and finally the transmission of the channel selected. After 3 service calls the Comcast response is "there is a bad connection somewhere in the area and it is affecting about 30 customers, but we have not found the problem". Comcast is very similar to the old AT&T with the attitude of "sit down shut and pay the bill". But I will soon do the same thing for Comcast with what I did for AT&T and BS (Bell South), I will fire them! I am just waiting for the wireless internet to drop in price and Comcast and all it trash employees go go look for a new job.

I called again at 1:15 and was told it would be Wednesday between 8 -11. By then I was very angry because my husband had sat at home all morning waiting on them to come and no one ever showed. When I told the rep this, she said that no one even needed to be home! I was livid at this point. I called back at 3p.m. and was told again it would be Wednesday before my service would be connected. Wednesday morning I called the office again at 9 to verify a tech would be here and was advised they would be here between 8-11. By 11, no one had shown up so I called and requested a manager. I spoke with a man named Chris who said he'd called dispatch and confirmed a tech would be here no later than 1:30pm. No one showed again. I called back for the 7th time!

I asked why no one had come and was advised I had an all day appointment set so it could take up to 7pm to get my service back. I advised that wasn't acceptable but was told that was the timeframe so all they could do is give me a $20 credit on my next bill and credit my time for being out of service. I did not like the service I was getting at all so when I got off work at 3pm Wednesday, I decided to go to the office to complain in person. I was given a copy of the work order when I asked what guarantee I had that the tech would come by 7pm since I'd been told 3 previous appointment times and no one showed any of those times. She said well you'll get a $20 credit on your bill for a missed appointment.

I told her that I was very dissatisfied and never in the 14 years that I'd been a Comcast customer had I incurred such poor service. Her response was that she was just getting in the middle of something that had already occurred and was only giving me the info she had. I thought that was VERY RUDE. I work in a customer service environment as well and never in a million years would I have told one of my customers that. Needless to say I finally got cable around 5:40pm Wednesday evening but I think something needs to be done about this. I wasted 3 days of my time on the phone and was told different info each time I called. I was with no service for 3 days and threatened to go to another cable provider but no one tried to escalate getting my service back on quicker. I am still seriously considering going to another cable provider. I work for the telephone company and they provide direct TV for a discounted rate that is a lot cheaper than Comcast, but I didn't go with them because I'd always been happy with the service. I definitely am not now!

Once I made that agreement to have them come out, they made my husband wait until 10 pm and then cancelled the order altogether. They had not successfully ported my present phone number but didn't tell him that. When he got angry (time is money in our case) they wrote the notes down that he was angry and they cancelled the call and the order. When I got back from vacation, I called again to try to find out what happened. They only read back the notes they wanted to. When I set up yet another installation agreement, I reviewed all the items I was signing up for and they omitted the rebate of $250 that I was promised by the other three previous agents.

I spoke to this new agent's supervisor who said that there were no notes about the rebate and that I was not eligible for it. My contention with her at that point was not the actual promised dollar rebate but the unreliability of the promises made by Comcast prior to even having them as a service. If they were this bad in managing their agents, then I was compelled by logic to believe they would be horrendous when push came to shove and I really hired them and then had a problem. They lost my business due to shoddy business management. A large company that they have become has lost touch with its core and its tendrils. I recommend staying far away from them.

This morning (upgrade was to happen yesterday) my modem does not work. I was told it was at the end of its life and needed to be replaced. I could see needing to replace the modem if it was not on the approved list. But why do I need to replace an approved modem with another approved modem? Comcast must be really off on their budget or they could care less about their customers.

So in the meantime, Comcast wants a grand total of $301.38 by July 15, 2010. Granted, I was assigned a new account number but realistically it is a continuation of old service, and not a new service. It also was a convenient way of wiping out my refund. I requested to speak with a supervisor and was placed on hold. After several minutes, the customer service representative informed me that no one was available at the present time and asked if I would continue to hold. It was at this point that I stated that I would try again later.

I only kept my basic cable service until a few months ago, I started receiving calls to pay my bill in full. At which time, I requested my cable service to be disconnected and for them to ensure that all Comcast services be terminated. Shortly thereafter, I started receiving daily calls either in person or on my voice mail telling me that I still had their equipment, which I had none of, and that I would not only be charged for but fined for keeping. I told them consistently that I didn't have their equipment and that they needed to be responsible for their own record keeping. I also let them know that the situation had become more than annoying on my end and that they were not welcome to call me anymore. As of today, I am still receiving harassing phone calls from Comcast and their contracting company CRC with the same accusations.

Most other countries have a system where the program carries a code, and when that hits the DVR, the DVR records, so it does not matter if the program is a minute or two late as it records by actual start not 'TV Guide ' start! Simple huh? Elegant too! This also takes care of those situations where you as otherwise find that and extra 2 million years tacked onto a football or baseball game has 'bounced' your favorite episode of Dora The Explorer' so you have some sweaty jocks instead of cartoon goodness.. lol.

The other major failing is 'series recordings' where one can select 'only new episodes.' Fine except that apparently episodes are 'new' for as many times as Comcast decides to call them so! I want to record 'Curious George Finds the Last Intelligent Person at Comcast'. I set it up for Monday 7pm - 8pm. It records (bar the end as mentioned before so he never finds this mythical intelligent Comcast person) I watch the show and then delete it. When I come to watch another show, I set to record (say 'Comcast - Great frauds of the 21st Century') I find it has not recorded at all? For why? Because Comcast's cretinous cable DVR box does not 'remember' that I have recorded and watched and deleted the 'new' episode of the Curious George series recording, so as it appears as a 'new' episode it has recorded it again and bounced my recording of the other show! So, when is a repeat not a repeat? It's when it is a 'new' episode being shown for the 4th time that week! Of course nothing is ever a repeat in cable-land, it's an 'Encore Presentation.' Hmm.

So, Comcast's box can neither record my shows reliably if they start or end late (as they very often do) or make sense of series recordings. Their engineers seem not even to understand the issues, let alone a possible cure, and when I try and bring this to their attention (telling them I am recording them) they tell me 'I am not allowed to do that' and hang up on me.. despite their own announcement that 'this call may be recorded' as they do not understand the difference between 'might be' and 'may be' where the word may gives implicit consent as in 'you may leave the table'. What a total waste of space they are. Given that we pay a premium for a DVR box and it is not fit for purpose I smell a class action here?

As he fumbled around my home, he kept telling me things he could not do, like fix a line in my office that would allow the modem to be placed where I needed it, place a DVR in my bedroom as I'd requested, and provide a cord to go from the wall port to the DVR unit in my family room. I thought these were the basic functions of a technician, but I was told otherwise.

All of this would have just been a minor annoyance if the next issues would not have occurred. I had to be in my front room to conduct a business call, as he was in my bedroom setting up. He seemed to be having a technical issue and had to contact the main office for a lengthy call to remedy the problem. My daughter walked out of her room and stood before me with a puzzled look on her face. She asked "Daddy, did you say it was OK for him to be lying on your bed?!"

Now, this was not just lying on my bed linen. As I said, I was moving, so he was lying directly on my mattress, transferring the aforementioned epic odor to the part of the bed where I normally lie my head and face, as I am known to sleep upon my stomach. So ingrained in my mattress is the smell of armpit, back, and rear end, as well as a bit of mud on the edge.

Originally, they offered a new mattress. But the claim was then denied by the contract company's boss, who said to me "That's a bit of ** overkill." Never again! My wife, plagued with leukemia, cannot sleep in our bed; neither can I.

I explained that we both worked crazy hours and that this was next to impossible. I then asked for a supervisor and was told that one wasn't in the office yet (Monday morning at 9am). I was told I would receive a call back from someone within 2 hours according to operator 92Z since you can't get a person's name anymore. I finally received a call from Michael 3 hours after the promised time. Michael was rude and completely ignorant and kept stating that there was nothing he could do. At this point, I am extremely frustrated so I go on Comcast.net and write an email venting my frustration. 2 days later, I receive a call from Sandy (supposedly from Corporate Comcast). The conversation went from bad to worse when all she called to tell me was that there was nothing she could do for me (I wasn't asking for money) I was looking for compensation such as a new offer for my inconvenience.

When I threatened to leave Comcast and go with Dish Network she didn't even care! So my final words to Sandy were so basically you wasted 5 minutes of my work day to call me and tell me you can do nothing for me and her response was "Yes, I did!" I got off the phone and immediately called my boyfriend to inform him I was done with Comcast for good! He decided to see if he could handle things by actually going in to the York, PA office. When he went in the agent was rude. She let it slip that the charges from the previous owners was for equipment and the address should have never been flagged! So in other words, she basically came out and said they were in error.

When asked what she could do to make the situation right for our inconvenience and time, she said nothing! When he asked why he shouldn't switch to Dish Network, she had the audacity to say, "He probably should!" This got him going and when he got home he called Comcast and demanded to speak with someone who could do something for him. He eventually reached a Manager in the Lebanon, PA Office who actually listened to our story and was appalled at what had happened. In the end, this manager offered us such a deal that we ended up staying with Comcast. So, when you need something done do not call Customer Service or Sandy at Corporate because they obviously have no power to do anything to keep their customers happy, but I do recommend you keep complaining because they can do something for you! Comcast is not a company that believes that their customers are always right!

My account had been placed in a past due status and was suspended. But the only bill needing to be paid is my current bill due 6-6-10, that I am trying to rectify so I can make the payment (for the valid bill amount). Because of the suspension, I was repeatedly routed (after a several minute long automated answering service) to the payment department, which is not equipped to handle and reconcile accounts (they can only take payments, nor can they transfer to a department that can assist customers). Supervisors are not able to assist either. I was hung up on 3 times.

I became more irate, as I had to go through this process, and have wasted 3 hours on my Saturday and still have not been able to resolve the issue. There are bogus "trip fees", misc. installation charges and additional fees applied to my account without my knowledge or consent. These charges comprise the "outstanding balance" on my account, and I refuse to make those payments as they are invalid.

I am concerned that Comcast will continue to accrue charges, report to my credit and continue to harass me over this amount. I cannot continue to deal with them, they have horrible service, incompetent staff and continue to make bogus charges, alter bills, and even delete bills. Online account management shows differently than the paper bills. It is a complete mess.

I am waging a formal complain, for all of these issues, I am a single parent who has to take several hours away from her children on the weekend, the only time she has to share with them, to discuss this bill over and over, without full resolution and become agitated and I am extremely disappointed with the company as a whole. I am appalled by the lack of service orientation and the inability to actually assist their customers.

The amount of time I have had to call, web chat and email with Comcast is ridiculous. I should be reimbursed for all the time spent on this matter. I would never recommend this service to another customer. The waste of time just to get to a representative through the automated service is enough to complain about. Extreme emotional distress form myself, and affects my children by decreasing quality time on the weekend and the bad attitude I am in, as a result of dealing with this company.

After realizing that I would not take any offers to keep their cable, the lady informed me that the price to just have internet would be $59.95, which was not what I had been told or what the website said either. When I told her that the retail price listed on the website was $44.95 and I had no issues paying that, she got very rude and informed me that the price I have to pay is the $59.95 and that's that and she's been there for 10 years and she knows. I then informed her that the terms of service on their site said nothing about a higher price nor this being a promotional price, there were only two prices listed that of a promotional for new customers and the retail price. I then asked to speak with her supervisor, which she fought and became very rude. I just kept asking to speak with her supervisor and saying “thank you” until she finally went and got him.

The supervisor was initially very nice and listened to my complaint. I told him that I just wanted to pay retail pricing and I'm not asking for any discounts. I just don't want to be charged a "punishment fee" for not keeping their cable. I was told that they can charge whatever they want because the terms of service state you should call Comcast for pricing and service listing. The answers from both the initial rep and the supervisor changed constantly, they were clearly grasping for anything to justify their price.

I was told first that it was a regional price and I was on their countrywide site, when I informed them that I put in my zip code and even a few addresses to get pricing they said that the prices I see were promotional. This then changed when I said that "no, promotional is also listed and this is listed as the regular retail price", then I got the response that that is not the real retail price. They could not produce the price they were going to charge me on any documents, I was told it would be on my bill and that's the only way I could see it.

I believe this is completely wrong and the worst customer care out there. Never have I been talked to and treated so horribly. All I wanted was to pay retail and instead was getting cheated and given some mysterious price. I hate to think of how many others are getting robbed by these prices that they choose and you have no way to fight. I was told there was nothing they could do and when I asked to speak with a manager, I was told he couldn't do anything either that their hands were tied. I informed them that I would look for another provider and cancel all my services as soon as I could. It was like I was being robbed over the phone and nobody cared. This is a horrible for a company who claims to be trying to increase customer service ratings.

This has been two years. I paid my bills or I would not have been refunded. I have requested Comcast to not harass me anymore. I have requested data from Knology to document when I started using Knology. P.B. There were no other applicable fees or charges. Documents will be provided to dictate and prove Knology start date at my home and how they scheduled appointments and did not show. I will make sure my family and friends know how they will be treated when they use Comcast.