TriNet Reviews

It's possible that TriNet provides good back-end services to large corporations - that seems to be the basis for most reviews. In my experience, they are thoughtless, careless, and borderline negligent when executing COBRA services for separated employees. As an organization that cares deeply for employees as humans first, in times of financial hardship, my company worked hard to be very thoughtful in how they executed a large-scale layoff. TriNet failed to support our separated employees. It is clear from all of their communications that they do not put people first, rather center their business practices to disincentivize former employees from utilizing their COBRA benefits.

Overall, it has been a good experience. Sometimes things on the payroll timecard system are off. Also, if you put a new hourly hire in the Friday before they start, and it is the end of a pay period, the new hire even though they have not worked a day gets vacation time. Makes no sense. This has been pointed out several times. There are other small glitches like this that one comes upon. We also had issues with people applying for benefits, which I am hopeful is now resolved. But overall it is a good experience.

Our experience with Trinet lasted nearly 8 years, which is long enough to know how a company treats the people it is meant to serve. During those 8 years, the point person for our company changed so many times, it was impossible to keep track of who we were meant to communicate with. They also charged our small business a fortune in fees, but when we needed their assistance filing for our ERC, the experience we have been having is nothing short of pure agony.

TriNet is an excellent full-service Payroll/HR company. My support team is very knowledgeable and has proven their worth in their follow through. TriNet has successfully lowered our costs from our prior Payroll/HR company while providing excellent service. I would definitely recommend TriNet to anyone looking for a new Payroll/HR company.

I am happy with TriNet and look forward to the enhancements suggested through councils and clients. There are improvements that can be made with clients not using the time off requested, customize for those of us that are small and have internal process that is simple. I am learning more about reports and analytics and find them useful.

From our initial interaction with TriNet, the team at Grace has been entirely satisfied. The TriNet team quickly became a trusted partner and they are consistently available to answer questions and assist with any needs. Additionally, TriNet has been very wiling to help us personalize our portal to provide an exceptional infrastructure for all our "people needs". We believe that our team comes first, and TriNet has supported us in that mission, from day 1! I recommend TriNet to ALL small/medium sized businesses! The peace of mind that comes with having a team of experts and an infrastructure that sets your company up for success, is invaluable! OG's!! For real! :)

Customer support is very responsive and the platform has improved its functionality and flexibility. The benefits enrollment was especially easy this year and very streamlined. I would appreciate additional free training classes be offered. I also appreciate TriNet's willingness to listen to my concerns and input for future design changes.

Remote-1st: TriNet handles the headache of setting up payroll and workers comp in all 50 states and most (if not all) provinces within Canada (TriNet does all of the quarterly and annual payroll reporting/payroll compliance tasks for US locations, which is a huge time saver); this allows talent acquisition to have a much larger talent pool. API Plug-ins: TriNet plugs into Carta, PAVE, Quickbooks, Google SSO, nearly every ATS, and they offer a lot of conveniences; you'll love not having to enter information in multiple places + engineers love self-service platforms to request time off or to change their contact information / direct deposit information.

My assigned rep, Sylvia, is great. Sylvia is very knowledgeable and helpful. Even in the rare instance that she's unfamiliar with a topic, she will point me in the right direction. She is always available and quickly responds to any inquiry I may need to reach out to her for.

TriNet has provided solid service in regards to payroll and the benefit offerings that a company under 100 employees is provided is unmatched. They also offer many additional services (expense, time and attendance as examples); however, these cloud-based systems do not mesh well, nor is there a SME to own the handoffs from end to end which can be frustrating.

I would like to recommend Trinet as a valued partner pertaining to our HR/Payroll needs. They have been with us for many years and have helped me keep our business on track. They have very knowledgeable people that can handle many issues. I plan to continue this relationship in the future.

\We started using this company about 4 years ago. They are quite literally the worst vendor we have ever had. Their service is pathetic. You can literally get better service talking to a high schooler that works at Subway. Nearly every single time you get info from them it is wrong. The American voices (sales) you talk to make promises their company doesn't keep. They outsource their call center who just wastes your time with non-answers. TriNet is an ABSOLUTE DUMPSTER FIRE. Stay away.

Customer service and ability to resolve issues worst I have experienced. Cost is high compared to other better solutions. When an issue arises it takes multiple people to resolve, no matter the issue. Would not recommend Trinet.

Very happy with the tool, benefits offerings and customer service. Communication and compliance support is great. Would recommend to companies of all sizes, we have found that it also works nicely with other products we have in house such as our single sign-on etc.

I honestly love working with TriNet. The Portal is easy to use. We have the best Payroll Managing Rep for our account; Katrina's customer support is the highest quality I could ever ask for-and always timely. She's also great at helping us with navigating which team we should speak to, depending on the question/issue as they arise. The price is commensurate with the services they provide us.

Trinet goes above and beyond to support our company. They are quick to respond, and have worked in partnership with our company to resolve issues and provide us with guidance and support. We have received great support from our dedicated support specialists and the Customer Support team.

I truly enjoy working with Trinet, they have been extremely helpful whenever I have a question. The payroll processing is easy, the time off module is very simple. The personal site is a breeze and connects to the 401K website and insurance benefits without issue.

TriNet offers great services to help companies on the backend as they scale internal HR Depts. I'm very happy with the 1:1 support they provide with HR and payroll needs. The interface lacks a bit with employee profiles and storage capabilities however.

We are a small non-profit (<20 employees) that contracted with TriNet for our HR and Healthcare needs. Small businesses considering TriNet MUST UNDERSTAND that you are NOT being added to an insurance pool in order to receive better health insurance rates than you might find on an exchange or elsewhere. TriNet bulk purchases coverage from insurance carriers and sells it to you based on their own price formulas. They can raise your premiums by any level they want, each year with no explanation. You have no recourse or bargaining power.

I am very happy the service I am receiving from TriNet, all queries are always attended to in a timely and professional manner. Even in challenging cases our Trinet contact will work with internal teams to get a positive result for Megaport.

TriNet has always offered us great service. And their online portal is very well done. We have been using them for years, and it has been an excellent experience. Whenever we have any issue they are very responsive in helping us.

Communication in Payroll Jargon Language is not appreciated. Things should always need to be explained thoroughly, you shouldn't always assume that the client said is the same way you think. Why isn't 403B offered for not-for-profit clients, your 401K investment fees are too expensive for our employees to invest?

While my primary points of contact (Sharnel ** & Melissa **) are amazing and have made a material difference in our experience, the number of errors made by TriNet team members is unacceptable. Two recent examples include an error made by the LOA team that resulted in an employee not receiving any pay for one pay cycle and an error that we are still exploring that incorrectly reduced the balance of Sick time our employees were shown to have accrued. We count on TriNet for support on core functionality that is foundational to our employee's experience and, most importantly, livelihoods. TriNet has not met my expectations in this regard.

TriNet representatives have always been quick to respond to questions and make sure I have the information I need to make decisions. It doesn't really matter who I've had assist me, they've all been up to speed, friendly to speak with, and knowledgeable.

I don’t know how I could do my job without TriNet. Our company has grown from 60 employees to over 200 in the past few years, while our HR team has not. I rely on TriNet’s full service. Since TriNet has transitioned to a Shared Service model I do notice delay in response to cases at times, however I always appreciate the support of my client representative.

After the roll-out two years ago of Connect360 (and the advent of a pandemic) things were a bit chaotic, but it seems, TriNet has persevered. The rollout of new technology and better control of their Connect360 ticketing system has vastly improved their service offerings making their price increases in the Fall of 2021 more palatable.

My experience with TriNet has been horrible as an employee whose previous employer used to use TriNet. My overall experience has been that they only try to pass the blame rather than actually solving the issue. The customer support chat is useless. They sent my enrollment to my old address six months after the address had been officially changed. When I contacted the customer service he insisted that it was sent to the right address when I haven't even received my enrollment papers in my current address and my old landlord sent me a picture of the letter of enrollment that he received at my old address.

We joined TriNet in 2018 to be our PEO provider. Their service was often slow, but we had a Customer Account Manager that seemed to care about us. After he left we had several managers, and one or two were great. Then TriNet changed their service model, and service levels really went down. Our final manager was very unresponsive, so if I had issues, I had to follow up for months. We left in early 2022, and I am so glad we did! Our new provider is so great to work with. I'm still trying to get some things resolved from TriNet, and it is very frustrating. In addition, their medical insurance rates were high, as I found out when I started looking for a new vendor. Their payroll processing was fine, but the process was quite rigid and required a long lead time. I do NOT recommend them as a PEO provider.

We chose to go with a PEO in order to provide a good benefit solution for our employees. Within the first few weeks with Trinet we ran in to major issues with our payroll, several times we had to wire the money to Trinet because they incorrectly input our bank account. I had employees overcharged for benefits and it seemed every time I would call for assistance no one knew how to help. In addition, there seemed to be hidden fees for every single thing we needed help with. I would NEVER recommend this company.

Not only are the day-to-day functions easy to navigate, but when I needed assistance with an HR need, the support I received was amazing! I was able to reach someone on the phone that was very knowledgeable... without getting transferred all of the place.