TriNet Reviews

We are a small company with less than 15 employees and have used Trinet for the past 4 years. It is by far the best PEO/partner company that I have worked with over the years and saves our company both time and money. They have a wide variety of benefit offerings, and their support staff is top-notch.

We’ve been with TriNet for about two years. The transparent billing is one of the biggest positives — it’s clear and easy to understand. Payroll has also been consistent, and our assigned payroll representative is great to work with. The system itself has some struggles with handling certain leave policies and other HR processes — it often feels inflexible and not well-suited to unique organizational needs. Overall, TriNet gets the basics right but needs improvement in HR support consistency and system usability to make the experience smoother for both admins and employees.

I really do love TriNet compared to so many other HRIS I have used. Very user friendly and excellent customer service and response time. Some features like adding company documents during onboarding or having employee files would be helpful. But aside from that highly satisfied!

I have used a few different PEOs for SME business and TriNet has been my best experience thus far. My favorite aspects are the wide range of benefit plan options available, streamlined HR processes that enable us to hire in new states and ensure compliance without worry, and the excellent TriNet teams that are readily available to help with all my questions, so helpfully!

TriNet is your HR partner when it comes to manage HR processes. Not only their HRIS services are great, but the PEO experience is amazing, you can really count on them for every arising issue. Support is effective, knowledgeable and quick. The interface could improve, but they have found ways to guide you through their resources.

Platform is easy to use; there are many helpful reports. If you ever have any issues or questions, cases are managed quickly and effectively. Staff is knowledgeable. Wide variety of benefits are offered to choose from for your employees and some training courses are also offered.

TriNet is not perfect, but they are constantly trying to improve and I appreciate that. They don't just sit back and let the world move around them, they rise to the occasion. They try to add value in different ways, some I wish were free options, but I understand it's a business as well. I really like my rep and she's always ready to help, much appreciated!

When we first went with Trinet the Benefits offering was a real lifesaver for the company and the employees, we were able to offer a great package to employees without increasing our costs. The renewal process is also great. Across the platform they are always upgrading and making improvements to all areas. If I had to make a suggestion for improvement in any area it would be the process of creating cases for issues, forms, LOAs. The turnaround time could be improved. I feel that in most cases where I can I am better off calling or doing live chat, or reaching out to my rep.

I have found Trinet to be user friendly and easy to learn. The training topics are engaging, informative and not boring. The challenges that are placed to educate are rewarding to finish and teach aspects in a hands on way. I think Trinet is helpful and great.

I have grown to appreciate TriNet over the years. They continuously strive to enhance the customer experience and put significant effort into training us on how to use their services. If you need assistance with payroll or compliance, they are the company to rely on!

We use TriNet as a PEO service for our US and Canadian teams. They are effective at getting payroll completed and managing benefits for our employees, but I find them challenging to deal with from a customer service perspective and we have limited flexibility in some instances. We are in the process of moving away from the PEO and the process is very painful!

The TriNet platform has been an asset to me on more than one occasion. But the most beneficial part of TriNet to me is their exceptional support. I have used their expertise on Employee termination and when an employee has filed for unemployment benefits. One case was of particular significance.

If it was available, I would award 3.5 stars instead of just 3. As a small company, we are very pleased that the benefits we are able to offer because of TriNet are often comparable to larger employers. We are also happy with the ease of payroll and payroll-related filings that are handled by TriNet. We utilize the platform for other functions like time off tracking and compliance training and those generally work well. Having said that, we find that the service we receive when we encounter a question or issue is sometimes not satisfactory. We sometimes are not given complete or accurate answers on our first attempt and often need to seek additional clarity for resolution. This is the biggest area that I would like to see improvement by TriNet in.

Being part of TriNet since 2024 has been a smooth experience. The support for implementation and onboarding was superb and well organized, and I love having a specific support team member to reach out to with any questions. And even if that team member is unavailable, the TriNet customer service team is incredibly capable and happy to help with any questions, whether related to payroll, benefits, leave administration, taxes, you name it. We are a smaller company, and being part of a professional employer organization enables us to access better pricing for benefits, as well as offers us professional support in all other areas of HR and business administration.

We have had a great experience with Trinet. The customer service response is stellar. If we have any questions, they are always willing and available to answer them. The education and updates we get as laws change, and the HR environment changes is very helpful. We utilize The Wing that makes learning fun and easy.

In general I had a great experience with TriNet. Our payroll rep was friendly, helpful and knowledgeable and always went above and beyond to help us resolve any issues. I would say that if we needed help beyond what our rep could provide then it got frustrating. Rarely could I speak to a person but mostly had to email and even that wasn’t always an option. Cases occasionally got closed without a satisfactory answer. However, besides this sometimes frustrating bureaucracy, I was pleased with the services provided by TriNet and anyone I was able to reach was very helpful.

TriNet has been very helpful with processing payroll, providing benefits for our small, 7-person company, and notifying of changes in compliance laws. I also appreciate the webinars and community, The Wing. It allows me to get information I wouldn't otherwise have being in such a small company. The one place I would like TriNet to improve is in their customer service by phone. The issues I sometimes have are complicated and rather than being resolved with one phone call, require multiple emails back and forth.

TriNet is a great PEO provider. Our assigned HR and payroll contacts were extremely helpful. They were readily available during business hours and provided great advise to help the business navigate through situations that come up during the course of the business.

An easy-to-use platform with a great team behind it. The tools offered have allowed us to cut down on outsourcing and other applications. Our team received new benefit offerings, lower costs for us and them, and more services offered to support our business activities.

TriNet still leaves much to be desired in the way of technology and user experience but I do think they are trying to update. Their ATS is very bare bones, doesn't utilize knock out questions, etc. However, the HR and Benefits support and various offerings through their main platform is pretty great.

Trinet has been great, there are still obstacles that I face, but Trinet has amazing support and has been a great help! There are certain areas of the platform that I am not 100% confident and utilizing but it's all a work in progress. I absolutely love the payroll side of it and time keeping. I also really like the recruiting portion of the platform as well.

Our foundation uses TriNet for payroll, benefits, LMS, hiring tool and it works great for us! It's easy to use and they provide support and training you need. You can run reports and create your own LMS training PATHS for your employees or select from the trainings they already have in their library.

TriNet customer service has deteriorated the last several months, and we are probably going to switch providers because of it. They have very slow response times, the LOA department is never responsive, and their online forms have known errors in them that create issues every time - yet they will not update them. Because of the lack of action and response from LOA, and the well-known error from the online form, one of our employees was not paid on time - you have ONE JOB TriNet!

We’ve had a great experience overall with TriNet. The customer service team is always friendly, responsive, and genuinely helpful — that’s definitely one of their strongest points. The main platform works well and makes HR tasks much easier to manage. The only downside is that some of the add-on features, like the expense management and performance review tools, feel a bit outdated and could use some updates to match the rest of the system’s quality. Overall, TriNet has been a reliable partner, and we really appreciate the level of support and service they provide.

I love working with our customer care representative. He is very prompt at answering any HR/payroll-related questions in timely manner. If he doesn't know the answer, he is excellent at setting up a ticket with the correct department to discuss the issue with. Additionally, their self-support is excellent. They have a lot of good training resources that you can dive into to make sure you're working correctly. My employees have enjoyed the expanded benefits TriNet has to offer over prior PEO.

TriNet is a great platform if you're going to use all the features. I personally really like the Applicant Tracking System for hiring. The platform is also good whether you are experienced with PEOs or not (as an admin), so it's a good option for anyone.

Onboarding was a little bit hasty for us, but once we were set up, working with TriNet has been pretty smooth. I would add that TriNet provides a LOT of instructional/tutorial information so that administrators can self-help and make the most out of the platform. While other PEOs I've worked with do this, none have been this user-friendly. It's really very helpful.

Our firm started with TriNet on January 1, 2025. In the past, we had our benefits with one company, payroll with another as well as our 401k plan with another then a separate TPA. TriNet is truly a “one-stop shop”. Overall, the experience has been good.

We had a deeply frustrating experience with Trinet’s payroll platform. After properly updating our unemployment insurance (UI) tax rate in their system, Trinet failed to implement the change. This resulted in incorrect filings and a penalty from our state tax agency. Despite multiple communications and providing documentation confirming the update, Trinet refused to accept responsibility or offer any reimbursement or recourse for the penalty we incurred due to their system error.

We selected TriNet 3 years ago and have been very happy. The TriNet platform is easy to use and their HR staff has been there when we needed advice. Onboarding new hires is an improvement over our last PEO, plus our employees love the phone application. I would definitely recommend TriNet for your PEO needs.

TriNet has been one of the most frustrating PEO experiences I’ve encountered. While their benefits package selection is appealing and the initial cost to join seems reasonable, the operational headaches far outweigh any advantages. The level of incompetence is staggering, and their outdated, inflexible systems create more problems than they solve.

One of the biggest regrets - definitely in the top 3 - I have in 20 years of accounting/payroll is switching our company to TriNet. For 3x the cost of regular payroll companies I have less control and the same amount of work. First year we received a 6.5% increase and the second was 9%!!!! Summarized: "Oh, but that is down from the standard 12% that we are doing this year, so it's actually a discounted increase". Really!? I tell them we won't sustain those types of increases and will end up looking for another company and the summarized response is "If you decide to leave give me the chance to keep your business and send me the quotes first." Wow!

It is great working with TriNet as a small business owner as it is peace of mind when it comes to everything Trinet offers and handles for us in the HR, Payroll, and benefits areas. The staff is always responsive and educated in the areas I have questions on. And the online portal allows me to self serve 90% of what I need. But having a rep that I can call and get real time answers to critical questions on is the reason we are with Trinet.

The best part about the Trinet experience for my team is our account manager Emily **. For any and everything, she's always willing and able to assist us. The self service platform is user friendly and straightforward to use for the most part. I truly appreciate the single sign on through Trinet, less passwords to remember. One suggestions I have would be for existing community reports to have the ability to be copied and customized.

It was sold to us as comparable with ADP Totalsource. It DEFINITELY is not. It is a "Bargain Basement" software with even worse customer service. They can not cut manual checks for terminated employees the day of termination as REQUIRED by California law. They don't answer the phone, they take forever to respond to emails and even then, the answer is usually wrong and it takes going back and forth all day long to get the correct answer. Often the final answer is "sorry our system can't do that". Payroll that took 10 minutes on ADP takes between 1.5-2 hours on Trinet. We have been with Trinet for over a month and I still have employees having issues being signed up for benefits, they have signed up but are not in the system. Seriously run, run away while you still can.

The number of good reviews on here surprises me based upon our (administrator, not employee) experience. Here are a few examples:

My company has been with TriNet over eight years now. Craig ** is our Sr. Customer Relationship Manager and takes excellent care of our Leadership Team and employees. We are a very happy customer and have shopped PEOs, but always come back to TriNet for the relationship and quality programs.

Definitely pay a premium but we get premium services and support so totally worth every penny! I've used three other services before landing with TriNet in 2016 and I plan to remain a long term customer! Great people! Great resources! Great Partnership!

It's possible that TriNet provides good back-end services to large corporations - that seems to be the basis for most reviews. In my experience, they are thoughtless, careless, and borderline negligent when executing COBRA services for separated employees. As an organization that cares deeply for employees as humans first, in times of financial hardship, my company worked hard to be very thoughtful in how they executed a large-scale layoff. TriNet failed to support our separated employees. It is clear from all of their communications that they do not put people first, rather center their business practices to disincentivize former employees from utilizing their COBRA benefits.

Overall, it has been a good experience. Sometimes things on the payroll timecard system are off. Also, if you put a new hourly hire in the Friday before they start, and it is the end of a pay period, the new hire even though they have not worked a day gets vacation time. Makes no sense. This has been pointed out several times. There are other small glitches like this that one comes upon. We also had issues with people applying for benefits, which I am hopeful is now resolved. But overall it is a good experience.