TriNet Reviews

TriNet has made the HR portion of my job so much easier. It is nice to not have to worry about getting the best deals for health care insurance for our employees. TriNet is for sure a great option for smaller business.

Service has significantly improved since we were reassigned a direct contact for our account vs the 360 model. The 360 model was a disaster and the reason we almost terminated our relationship of over a decade. Thank you for going back to a service model that actually offers service we can count on.

We signed up with TriNet hoping to be able to add benefits and use their HR support. Onboarding was great. But that is where the service stopped. Every payroll has a mistake. Good luck trying to reach anyone. Hidden fees were discovered when they charged us 3x or UI rate. They told me that was their “service fee”. They also told us that Work Comp was included. Their definition of included is you pay extra for it. So after 2 months we have our 30 days notice. No one confirmed our cancellation or reached out to us for 20 days. We had to beg for communication. We informed Trinet in writing that we were no longer processing payroll with them. They proceeded to process an inaccurate and unauthorized payroll for over $10,000. All I can say is run. They are not your partner. They will take over, make all kinds of mistakes, and you work for them.

We've only been with TriNet for 1 year and I have to say, I'm beyond unimpressed with their support. A big reason we went with TriNet was a dedicated support person to help us when we needed it. They would get to know our business... Well, what you actually get is nothing more than someone to email or call with your questions and they create a ticket for the person/dept. that can help. I could get past it if anyone ever actually responded. If I didn't continue to follow up I'd never get things completed by the deadlines they set. Payroll function works fine.

I've been working for several companies in the past that used TriNet services, and everything was fine, until the last year. Apparently, they changed their support model, and by changed I mean there's no support anymore at all. There are people that can take your call, file a ticket, and that's where it ends. Nobody is taking care of the tickets, nobody follows up, nobody can tell you any anything except "we've passed it to internal team, wait more and maybe something happens". Imagine not being able to sign for health insurance for weeks because of some internal Trinet screwup, and nobody bothers to even talk to you, let alone fix the problem. That's what Trinet is now. Their support people do not have access to any tools to help the customers, and can't even check the status of the issue. If you value your time and your employees - avoid this company, choose something else.

Trinet discriminates against its employees and future employees for a multitude of reasons. The hiring process is long and inaccurate information is provided by HR, Recruiting, and the Hiring Managers throughout the entire onboarding process.

I loved TriNet last year in 2020 but in 2021 TriNet changed their Customer Service procedures and instead of being able to get someone quickly on the phone, I now need to wait on hold for a while. Just like ADP. Then TriNet lowered their Customer Service procedures and raised their rate in March. Then TriNet started sending marketing emails to our employees. We are happy with TriNet but we were very happy last year. Hopefully, we can stay happy with TriNet.

I'm happy with the overall service especially the sales Dir. Chris. Even the previous representative is not responsible, the new platform is trying to be more helpful. The 401K customer service overall is good, just need to be more efficient to do some adjustment.

TriNet makes it easy to onboard new hires and offer a variety of benefits. Our company has grown from 6 to 26 employees over the time we have been with TriNet. It is easy to onboard, adjust salary, and ensure we are compliant with the various states that employees live and work. As a virtual company, TriNet supports our needs.

I emailed our Account Manager regarding a question on parental leave and never hear back. I also emailed through to the general contact email & have not heard back - therefore the timing of this review is probably a bit off. I need to know where to go for resourcing as this is a very different policy/process to our experience with staff and parental leave in New Zealand so I need information to ensure we meet our obligations.

It was fairly easy to set up new employees. To get to the I-9 was a little confusing. There was a lot of clicking to get to the I-9. This process could be streamlined and therefore not be so cumbersome.

TriNet has been a great support in our HR needs and always prompt in responding to any questions or requests for support. They were particularly helpful when we were apply for the PPP program, the created easy access templates and had webinars that were very informative.

Overall, happy with our time at TriNet. The customer service has been good. There have been some hiccups along the way, but they have always been resolved. The only issue right now is the pricing. The TriNet fees (not referring to healthcare) increase every single year and we don't feel that the level of service increases with it.

We have been very happy with their service and look forward to continuing our relationship with TriNet. Their customer service is responsive, management team is helpful and payroll is a breeze. We enjoy them managing our insurance packages for our staff as well as all the deductions, etc.

TriNet offers excellent customer service from the sales/on-boarding process through employee additions, benefits administration, and special bonus payments. Using TriNet makes being a small business owner easier, as I can focus on growing my business, instead of the administrative work that TriNet does for me. Would heartily recommend them to anyone looking for help.

We have used TriNet for 12 years (since they acquired Gevity whom we had previously used). They handle all our payroll and insurance needs. During COVID, TriNet was extremely helpful with webinars helping to navigate through some difficult times and ever-changing laws. Their customer service personnel have always met our needs.

As a solo HR practitioner within our startup organization, TriNet has been invaluable to our supporting our benefits, payroll, and compliance strategies and operations. With their highly knowledgeable, responsive reps and vast array of helpful, easy-to-access resources (including videos/webinars) and templates, I have everything instantly needed at my fingertips.

The Performance Management tool is okay, but there could be better resources on how to use it. The Expense system could using some updating. I think both Performance Management and Expense could benefit from better resources on how to use. What's in TriNet cloud Helpdesk is not intuitive or very useful.

We've been using Trinet for about 6 years now, as we grew from 1 employee to 15 employees. Late in 2020, they changed their customer service model away from having a dedicated account service rep to have a mailbox. Since that point, we've been completely unable to get even simple questions answered. All queries are ignored. We're absolutely leaving and, since starting to shop around, have realized that other PEOs provide the same service for less than half the price! We currently pay about $200 per employee per month to Trinet (plus paying for healthcare, etc, etc). Other PEOs (including ADP's PEO, Coadvantage, etc) that I have gotten quotes from are between $100 and $125 for the exact same thing! But they have dedicated account reps. I've also heard that we aren't the only one switching off of Trinet by far. So it seems like it's a sinking ship.

I started using TriNet in 2019 for benefits only as I am a one person business. I did not use the payroll features but this was fine since the benefits were good. At the start of the pandemic, I reached out to my “account manager” asking if payments would be on hold for benefits as no one was working. The AM was rude and callous and told me there was no delay on benefits payments. Even after I said I had no income, she was nasty. I called the person who originally onboarded me to get a new rep. I heard nothing for the rest of the year until this January when they told me my month premiums would be going up by $149. This was fine. I didn’t question it. Until I saw my bill last month. Was more than double my previous bill. They increased my service fee by $850 without telling me.

I have been with TriNet since 2018. I was quite happy with them and viewed them as a business partner. They recently moved away from offering a designated person who would help you navigate through the array of services they offer. Now, I get a chat, email or call option (where you sit on hold forever). The emails go unreturned and you have to keep a diary of who you spoke to on what topic and of course, you can never find the same person again for follow up questions or because they didn't follow up. Needless to say, I'm shopping for another company who can provide a more personalized experience. I'm sorry to be leaving, it's a hassle.

I have been a TriNet user since 2015. The service provided has been excellent. The passport portal has made improvements and is easy to navigate and process our business. I have had 2 consultants during this period, Krisi ** and Diana ** who have both been responsive, knowledgeable and quite helpful.

Customer service is non-existent. They forgot to complete our autodraft and it caused a disruption in pay. I couldn't get in contact with my assigned account executive to rectify for a week. I ended up getting more traction through the general phone number. Additionally, we've tried to consolidate our systems to TriNet and haven't gotten timely responses. If I'm trying to give you more money and you can't respond in less than a week, that's a problem.

We were happy with TriNet a couple of months ago. Then the customer service was not the same. We were told from one day to the other that our HR rep was going to be a new person. We were never told why. The new person is not very attentive and responds a few days if not weeks later. There have been mistakes on TriNet's side which we had to fix. If there are changes to the Time Off system balances, it takes weeks to correct. Overall from when we started to now, the service has diminished in the HR rep part. Our payroll seems to be okay right now.

With some of the recent changes, it feels like you are driving me to look at your competition. Specifically Connect360 and now changing our handbook and putting all the work on my plate to add the policies you are removing myself. I know this is not your intention and you must be making these move because you think it allows you to provide better service. However, as a long time loyal customer it makes me feel confused and unhappy.

As an admin, the support has been phenomenal. From my HR contacts to cloud support. The ONLY thing I would suggest improvement on is the timeliness of email responses from cloud support. There is a few days delay generally. They are great if I call though! I just prefer email for some things. Otherwise everything is GREAT!

Trinet starts out nice, but we had to recently cancel due to high insurance renewal rates with no attempt to broker any new carrier or relief strategy. Also, Trinet tries to add fees that are not in the service agreement, and in our case they are trying to charge a cancellation fee which they initially told us we wouldn't have to pay. Imagine being with a company and they suddenly tell you they are going to charge you a fee to cancel their service. Now that we use a different PEO we clearly see Trinet's schemes and are spending less money on both insurance and fees.

My TriNet Team is always very helpful and helps to find the resolutions to problems that I need. Whether it is payroll or platform, reporting questions, I always get answers. They reply in a timely matter and listen to all of my questions.

We made the transition to TriNet in January 2019 and will continue using TriNet in the future. I've had nothing but positive experiences with TriNet both as the employer representative and my individual experiences too using TriNet as an employee.

I would highly recommend TriNet's products and customer service. They are a world class organization that is readily available to assist both HR professionals and individual employees. Their products are competitive in pricing and offerings. Truly a great addition to any organization.

We are a small organization that has grown from 2 to 10 employees over the last 11 years. TriNet has been our PEO this entire time. They provide great customer service! My questions always get answered, and I always learn something from our TriNet representative in the process.

Between not being able to fix a simple login issue (after months), the laughable lack of helpful support (All chats go to their sales team who DGAF about your problem and will go so far as to 'copy/paste' their support message 'Please contact us at ACME phone lines 1800- You're only going to talk to a robot' and tell you good luck, and the constant errors (Can't add a dependent on an HR website?!!?) with vague and entirely unhelpful error messages... These guys need some direction, not more business.

Christina ** was very kind! She helped me with all I needed and more- we spoke over the phone and seemed like she really cared about our needs- took screenshots and elaborated on everything I've asked, and eventually although it wasn't her responsibility referred me to the right contact on another issue.

We have been very happy with TriNet for the past 2 years we have utilized them. It makes things much easier for smaller businesses with HR and payroll processing. The team I work with has been wonderful and very responsive.

Our contact at TriNet is always quick to respond and very knowledgeable about the ins and outs of HR. They make this easy for our small company. TriNet can handle all our HR needs including payroll, reporting, compliance and benefits. This saves our company many man hours trying to focus on new laws, paperwork and/or a full time HR expert to handle all this.

Initial monthly fees were reasonable. Jumped to $179, and now $500. Unacceptable increase in 2 years I have been with TriNet. Had been recommending TriNet to colleagues but cannot anymore, all of my colleagues are independent contractors. I have not required any services except other than a few adjustments of payroll. Not worth the fees.

I am very happy with TriNet platform and especially with our TriNet partners, Beryl, Jason and Connie. I reach out to Beryl very often for help and I am so grateful for her amazing attitude and response time. Jason has also been super helpful whenever I have reached out to him for any high level advice/recommendation.

Everyone at TriNet goes above and beyond to meet our companies needs. The entire TriNet team is excellent. The conversion process was the easiest I've ever gone thru in my working career. They assist you every step of the way, be it a small issue or a large one. Keep up the great work!

I have used TriNet services for two different organizations and would recommend them to non-profits and associations as a great way to protect your organization while offering staff excellent benefits and HR services. For smaller organizations, the cost/benefit ratio may seem high but it is worth it.

I have been a customer for at least 8 years. They have been an excellent company to work with. I have valued our relationship over that period of time. The support is very good. The challenges we face is that our point person changes quite often. Other than that we have been pleased with our choice.

The service team is very responsive and helpful each time any issue arises. Their knowledge on any and all issues that arise is what makes their service so good. You can tell they take the time to train their employees properly.

Excellent service offerings with great service to support them. We've been using them for years and have been very happy. In addition, the dashboard they provide is very user friendly for our HR department and employees. They continue to keep us abreast of all updates we need to run our business.

TriNet has been imperative in helping our start-up get off the ground and running! Our rep, Sophie **, has been phenomenal! She's responsive, helpful, proactive and a delight to work with. On the off-times that she is unavailable there is always someone willing and eager to help with whatever we need! The platform itself is user-friendly, intuitive, full of wonderful information and accessible.

Good service and reasonable.. but the cost not so much. Penalized for having 4 paid employees as we have 1 not paid. Still have 5.Then charged minimum 500 fee. At least it is being waived for a year. PEO companies are better than full service payroll.

We have had a good experience with the TriNet staff. They explain the answers to any questions that have been asked. Being new to the PEO that handles benefits certainly brings up questions, be it administrative or employee related. Response time has been good and all departments have complied.

It's a pleasure to work with our new Client Success Specialist Jamie. She responding very quickly and reliably. Rating 4 instead of 5 stars, because if she needs some information from the experts from other departments, it takes a little longer.

Do NOT use Trinet. They are shady as **. I signed on, was a member for almost 3 years. As soon as anyone used the health insurance they raised our rates a minimum of 116%! They gave information that conflicted their own accounts of what happened, saying that they couldn't give me the info they were using to make the increases because the contract they have with Aetna is for the entire company, and then in the next breath saying that they "reviewed the details" and that it was a justified increase. I'm also pretty sure breaking down costs this way is not legal. They missed payrolls, tried to charge me (more than once!) for "off cycle" payroll additions even when they were not requested.

I recommend TriNet and Michelle ** very highly. We have been going through a very difficult time with an employee who succumbed to Covid-19 very badly and has been out for an extended period of time and Michelle has been helping me navigate all the difficult things one has to do. I would never have been able to manage without her. I cannot recommend TriNet highly enough, having their knowledge and support when you need during a very stressful time. It has been wonderful and we are all truly grateful. Isabel

Trinet provides excellent customer service. It really helps to have one person who helps with any problems that may arise. Our customer representative, Alida **, does a great job! It took me awhile to get used to the new reports, but now I really like them. The reports prepared for the Paycheck Protection Program were very helpful in securing a loan.

I have been quite pleased with the service and support provided to our company, especially during the difficult times with COVID-19. They have provided frequently updated links to resources in this fast changing environment, including SBA and loan resources. The payroll service and HR support have been excellent.

TriNet allows us, as a small nonprofit, to focus on our work. We have a dedicated person (Thomas **) who is always accessible and responsive. If he doesn't know an answer, which is rare, he forwards the question/request to the appropriate part of TriNet. TriNet reduces the burden of managing our payroll, PTO, and benefits functions. While we're still responsible, they do all of the computations and submission for taxes, FMLA, etc. from the backend of the system. The new report system is great. It allows us to easily filter for specific criteria or to build our own reports. Plus, we can save any regularly used reports as our favorites, even the ones we have customized. We love TriNet.

I'm completely satisfied with the services we received from Trinet. From the feedback and assistance we receive from our Customer rep to the user friendliness of the platform. I've used platforms in the past and this by far has exceeded the others.

Since working with TriNet, the majority of my experiences have been pleasant. My reps were always very professional and responsive--from first working with Karen ** to now working with Tammy **. And if they did not have answers to my questions, they always knew who to refer me to. I enjoy working with TriNet and would definitely recommend them to other colleagues.

I joined my organization in February 2020 and had no previous experience working with TriNet or any PEO. The level of customer service support they provide is outstanding! I would describe it as one on one service on a daily basis.

Trinet is a great PEO. We have been with them for 5 years and their renewal rates are fantastic. Their customer service reps are always on the ball and very knowledgeable. We have complete confidence in Trinet and plan to continue our relationship with them for many years to come. I recommend them to everyone I know who needs help with their HR and payroll issues.

Updated on 07/01/2020: I am happy to say that TriNet did reach out to try and resolve my prior issue, the problem is that they told me the problem was my fault even though they had screenshots showing the TriNet system errors. Add to this, when I use the TriNet website to look at my projected PTO balance next month, the TriNet system shows that I will earn a whopping 1.54 hours during the next month when I actually will earn 10hrs. If accuracy in benefits accounting is important, you have options.

We've only had TriNet for 9 months. Up until now, I thought they were a pretty good PEO. Maybe not the best with human interaction but nice offerings and a nice portal. However, we just received a call that our insurance rates are going up 100% at the time of renewal. Needless to say, I am shocked. Especially in light of everything that is going on with COVID-19... just really tone deaf on TriNet's part.

Well, you cannot make this up, but while I received help from SBA, investors, and strategic partners (Oracle, Microsoft, and many others), TriNet decided to increase my healthcare benefits by 180% for the new year, in the middle of a global Pandemic. Scrambling to find an alternative option. Publishing my story on my Medium Blog post and sharing with news agencies in NYC. Let's see if someone pick it up.

I finally saw my benefits selection and my existing Florida Blue went up 300.4% to $1940 a month! They said it was the insurance provider but BCBS is really the only provider I can choose from and they all shot up very high. I am having to investigate through an individual broker and will have to quit Trinet, as that was a main benefit for me. I hope I can obtain any affordable plan outside the ACA enrollment period. I also had no health changes. My State Senator passed this on the the Office of the Insurance Commissioner, and even though they do not have control over large group plans, are still investigating as of this writing. It's insane. Would never recommend Trinet.

I have been using TriNet for my payroll for the past few years and was very happy with the service. I am a one person company, and Trinet has allowed me access to a good health insurance plan for my son and myself. However, as of 3.1.20, Trinet has upped their monthly "service fee," to a minimum of $500. This is a significant amount for a one person small business; however, to instill this at a time when most small businesses are struggling to stay afloat is unthinkable.

If you had asked me a year ago, I would have said I had a wonderful experience with TriNet. And then they called me in December to tell me my health insurance premiums would be increasing 50-100% because I was a high user of insurance. They refused to put that in writing. When I actually received the new rates, my monthly insurance premium increased by 130%. So in two years my premium rates increased 167%. Thankfully the NY marketplace was still open until Jan 31. Many other state marketplaces were already closed. An increase in rates of plan does not qualify as a life event. I would have been left without insurance coverage if I was not living in NYC. They may not be able to discriminate against pre existing conditions but this is their workaround to continue to discriminate and make health insurance un-affordable to people with pre-existing conditions.

Overall happy with the experience. Only feedback is that I would like to see price reduction for next year since I'm increasing the employees under my companies. Time-off management seems to be issue with some of the employees when they need to accumulate and can't get negative days.

We have used Trinet for several years now and are very pleased with their services. We have not had any issues with any of their services. Payroll, benefit tracking and reporting have all been very good. Staff is very helpful when needed and we are pleased with all of the services we use.

Joyce always helps me with whatever I need, this was no different. I needed a change of account form and she sent me the link because it wasn't clear on the website where to do this. Anytime that I speak with Joyce she is always willing to help me.

I have been with TriNet since 1999. Having the support of outsourced HR at the level provided by TriNet allows me to focus on the business while offering the highest level of human resources and benefits available. I can highly recommend TriNet and plan to remain a client. The service is invaluable.

We have the most fantastic service rep that anyone could ask for when needing help or needing reminders of upcoming items. I give Marlene the highest rating. I find the reports quite disappointing and hard to locate the information needed, if I can find it. I also use iSolved as a payroll provider and find their reports easy to navigate and quite organized. Thanks to Marlene for making TriNet user friendly.

I am satisfied with my experience with TriNet. The advisor assigned to our company is always willing to help and even if she doesn't have an answer for me right away, she looks into it and gets back to me with a response.

Our TriNet Dedicated Team has been nothing but professional, responsive and concise when addressing issues of utmost urgency. I appreciate their response time and follow up when I have questions. It's also comforting to know that I don't need to go through tons of paperwork when it comes to payroll. They handle the behind the scenes set-up saving time and allowing me to focus on other areas of the business.

I have implemented TriNet 3 times since 2008 at different companies, which is indicative of my opinion of them. Absolutely first-class customer service, strong implementation teams, solid and responsive HR experts, excellent benefits with competitive rates, and an employee portal that is second to none.

We have received great customer service and it is easy to deliver the full HR package of payroll and benefits. We can offer big company benefits that can give employees a ton of options. Payroll is easy. Having one invoice for all of the benefits and payroll makes it easy. The only complaint we have had is that the health insurance is too expensive.

Overall we've had a good experience using TriNet. There were some teething issues during the implementation process, but for the most part the service has been great since then. We've especially liked being able to utilize their legal expertise in setting up organization-wide HR policies.

I have very good experience with TriNet. The system is very friendly and you can add employees and change their terms very easily. The support team is responsive, every question receive an answer very fast. And if they don't have the answer they will direct you to the right person until you will resolve your problem.

Great attitude, always have a helpful attitude. Answers are quick. Very responsive and knowledgeable team. Amanda ** has always been terrific, responsive, happy, unflappable (and we tried!). I miss her but so glad you saw her value and promoted her. Kayla has stepped in flawlessly.

I was seeking to understand how to obtain a corrected W-2 because my tax advisor requested I obtain one. The agent's name was Rhonda, and in every way failed to both understand the issue and offer any kind of help. It was a complete waste of my time and a poor reflection on what appears to be how the company operates their customer service more broadly. If I were an HR manager I would avoid using TriNet because of the endless complaints and questions coming back to you that you will no doubt receive from your employees.

We are generally happy with our experience working with TriNet, especially with Alecia ** (Client Success Partner) and Kimber ** (Human Capital Bus Partner). But we are not satisfied with some of the following:

I am an employee at a mid-sized organization that uses Trinet. I have a child. I use a flexible spending account to pay for after school expenses. The debit card they provide does not work with the public school system. Interesting, but okay. I go the route of reimbursement. There are issues. I call. I am hung up on. Trinet calls back and apologizes and says I am all set. Great. The next day I receive an email apologizing for the misinformation I received on the phone and that I still need to provide additional information.

We receive excellent customer service from our reps Kristy ** and Kettly **. We appreciate all they do for us. They are very responsive and knowledgeable. They provide clear, concise answers to my questions and are VERY understanding when I don't quite get it!

Having TriNet take the pressure off our business so we can concentrate on the business and not all the HR issues that come up. Handling payroll, tax payments, insurance for employee's all the elective benefits as well helps us when trying to bring in higher caliber people into our company. Response is usually quick when questions arise. We have the ability to take online training in areas of HR personnel. I have very pleased with the service.

The system has provided the necessary process and means for us to run payroll and offer comprehensive benefits for our employees. We did review other modules and because there isn't a good integration of the modules we decided to look externally for other HR systems to accomplish some of our other processes.

It all started with an over-sell, which as a CEO, I have come to expect. But then the transition period started. After spending hours upon hours providing data for our small 15 person firm, not one note taken during the countless hours was ever implemented. It was as though I had just wasted all the time and effort. As a result of the disastrous transition, NOTHING has ever worked correctly. We are a small government contractor, so there are certain things that must be done precisely to remain compliant with contract requirements. Because we are a DC firm, we were also told that we would have to manage our own healthcare, which I later discovered was just not true. So after 1 year, we have yet to have one smooth payroll with no errors and although we are paying a fee that is well above industry norm, I am doing more work than ever!

We are very pleased with all areas of TriNet. Our consultant is outstanding and always goes above and beyond. Our client services rep is always ready to help and if he does not know he will find out. We are always up to date about new laws or changes. We feel supported in all areas of the relationship.

We have loved being part of the TriNet community. All of our interactions with their customer service department have been helpful and efficient! We have a lot of confidence in their HR technology and their team members! Our payroll system, medical benefit programs and financial solutions are exactly what we need.

I am the CFO at a small, 25 person firm. Went with TriNet to simplify administration. Now I am paying 2500 more a month than before but now with MORE headaches. They don't take over HR, they merely make it easier to find out what new compliance rules you should be following. Since moving to TriNet a payroll cycle was late (our first time in our 22 year history) and we are having issues (technical glitches) with report extracts that are now making retirement contributions now more than 10 days late. Worse our client success partner seems unable to answer any question directly.

SalesRep, Justin **, called us literally on Thanksgiving that we urgently must finalize our contract by year end to lock in rates, even though we had agreed to revisit the conversation the following month and were evaluating several options. To entice us, him and his colleague Gail ** offered ~45% off because we office in a WeWork. This discount was only made available because we figured out they offer WeWork discounts... It wasn't made aware to us. Justin and Gail confirmed we could use the new pricing. We then continued onboarding, with incessant emails about when we could go live. When we were ready to go live and requested a revised contract, we were then informed that the discount "couldn't apply" because of Company policies that had been in place for months.

When we first decided we would investigate a PEO, I was very skeptical. We had done in on our own for so many years. TriNet was one of 4 companies we interviewed and did an RFP with. It was clear from the beginning, TriNet was the clear cut choice based on price, product offerings, customer service. We have been with TriNet for almost two years now and we are not disappointed. They make discussing HR/Payroll matters seamless by providing knowledgeable at the ready to guide us along through any HR matter you could encounter. Switching to TriNet has been one of the best decisions in my 30 years in the business.

We are a small, two-person office with limited time for admin or overhead. We're not TriNet power users, so we either forget or don't know some of the functions. Whenever we need help, we write to our rep, who always gets back to us in a short window. With their support, we can get on with what we need to do in our roles here.

For the past three years, I have really enjoyed working with TriNet. They have taught me a lot about human resources, for which I am grateful. Our Human Capital Consultant, Christine ** has been a tremendous blessing to me. She has stuck with our organization through thick and thin. She has been patient to answer my many questions. She is always open and honest with me, and I appreciate that. Recently, our company fell below the threshold of employees required to have a designated Human Capital Consultant, but Christine requested to remain on our account, and her request was granted. I am so thankful for her and her expertise.

I manage a branch office in New York for a European asset management company and TriNet was recommended to us by a range of people. Very happy with what they are able to offer a company such as ours and have nothing but positive experiences!

I understand Trinet wants to empower the employees to manage their own account online, however many employees do not and come to me to do and the administrator does not have access for these changes. This makes even more difficult when I need to call in to get these changes implemented.

For the last 13 years, we have saved so much time for letting TriNet to manage our payroll, healthcare insurance, and 401K, all being taken care of, we can focus on our core business rather than these paperworks. The well around employee benefit program helped us to keep talent in our company, and take care of our employees' and families' well being. Highly recommended.

I have almost all good experience with Tri-Net. Your customer services reps are very nice & seem knowledgeable. I have had a few times that I have been frustrated, but after I contact a CSR, they helped me work things out.

The TriNet website is relatively easy to navigate as an employee. As an employer managing the TriNet relationship and company personnel information, I hoped the new reporting tool would be as simple as a list of data fields and dates to use to generate reports. Otherwise I think the user interface to reporting is a great success. Thank you.

The hiring landscape for our business is very competitive and being able to offer big business benefits to our small business employees really helps us attract and retain talent. The health, dental, vision, 401k, FSA, and all the other benefits are top notch and our team notices.

We underwent a change in administration late this year that resulted in many terminations and new hires in various states; all of them time sensitive. Trinet bore most of the pressure and acted very efficiently, helping us stay compliant. We couldn't have pulled it off without the their expertise and professionalism.

This company is horrible. I have sent in the same form multiple time to change my payroll state tax deduction and they continue to mess it up. I would recommend that your company stay away from this company.

Not only did TriNet have my Cobra check stolen out of their facility, they did not advise me of such until two months later (the check had been cashed), and then they made me pay the amount again to keep my Cobra up to date. It does not end there. When I exhausted Cobra they were supposed to transition my account to CalCobra. Yes, I filled out all the CalCobra forms ahead of time. Though to date that has not happened! Just spent the morning on the phone with TriNet trying to get this straightened out, plus a slew of other mistakes that they have created.

We switched to Trinet in April 2018. Although their service fees were already the highest of the four PEO's that we compared, the decisive factor was the healthcare premiums. Our bookkeeping department immediately noticed that the payroll reports are impossible to work with and completely inconsistent, making it very cumbersome to import them into QBO.

The CFO of my small company pitched using TriNet as an employer organization to get better health plans and reduce accounting costs. I agreed and the deal was struck. TriNet seemed to be appropriate, but I kept getting dinged for all sorts of trivial expenses. However, I kept TriNet around 5 years or so. Mainly because my CFO liked them. The reason I will never know. I should have shopped around more. My CFO decided to retire and I decided we could go without TriNet. My what a crap storm ensued. Fee, upon fee, upon fee. Mind you, nothing to break the bank, but seemed to be a theatrical desire to milk as much as possible. A few of my employees went contractor status. Now granted a common thing with reorganization, but Cobra with TriNet? My gosh. Still fee, delay, hey, a fee. I will never do business with them again.

I had a challenging process of transferring my old insurance, including paid deductibles, out of pocket maximums, etc. The TriNet team made a few mistakes, which was frustrating, but they owned the issues and got things resolved. The onboarding process was very well scripted, as was their online tool. I really appreciate the sales management team stepping up to help push things through in the end. We're a small company and there cannot have been a big incentive for them, but they really got things done.

After enrolling my company with TriNet, employees info were added in error. Wrong state taxes were deducted, wrong social security numbers were associated with employees. Took 3 months to correct and employees with additional taxes taken out were never refunded. They were issued a corrected W2 form to correct on their own with their taxes next year. Customer Service for these issues were not helpful or efficient. I do not recommend.

If I could give TriNet zero stars I would. The level of support, communication, and partnership from TriNet is exceptionally poor, and the lack of respect and consideration towards clients is astounding. My Client Success Partner (ironic title) seems to know absolutely nothing and has to get information from every other department or person. (I found out through LinkedIn she was a postal worker prior to being my expert HR point of contact.) This lack of knowledge and need for constant communication with multiple areas of the organization has lead to significant incorrect information and miscommunication, resulting in potential legal issues because of their incompetence. Incomplete.

We have been with Trinet for almost 2 years. Moving to Trinet was not my decision. We were promised functions that Trinet has been unable to provide. I have to spend 4-5 hours a week correcting and dealing with Trinet mistakes and tech issues. Now we have been told that our employees will have to stay with the same Carriers indefinitely or lose 6 months of deductibles. Employees vacation time is all wrong, 401K deductions are unworkable. I do not advise using this company.

Unfortunately, I had to select 1 star. No rating, or 0 should be allowed for this incompetent company. My Employer just switched from ADP to TriNet, on 5/01/2019. What a relief, I was led to believe. TriNet has been a nightmare, and this is week 1. They had my dependent listed with my DOB and refused to update it. I called for 4 straight days with nothing but "you must contact your HR department" to have this updated. Wrong! I said each time. "We are in open enrollment, and I am the person you will be dealing with until this issue is resolved. I need you to update my son's DOB with the Ins co. so I can have my son's RX filled." Of course it will be denied with incorrect DOB.

On 3/15/19, a portion of my TriNet payroll check was deposited to an incorrect account. Since then, I have made repeated calls to TriNet. Each time I call, I am told that the case has been escalated the day before and the supervisor will contact me by 5 pm PST. Yet, here I am 4/9/19 and the money has still NOT been deposited to my account. I have called. My wife has called. Even the credit union rep has repeatedly called asking for a letter of indemnification to release the funds which have been directed to the incorrect account. Those funds are STILL in someone else's account after 3.5 weeks!! This lack of service with someone's pay should be criminal. I have filed a complaint with the FTC and would suggest everyone else do the same! If enough file complaints, a class action lawsuit will be started.

I called to ask for help with filling out my tax form on the TriNet platform. Brandy gave me the wrong information which resulted in very large amount withheld from paycheck. The manager and other customer service representatives covered her **, they don't take responsibility for their actions and blame you for their mistakes.

Stay away from this company! I have never had a worse experience with a payroll company. The website and or multiple website platforms that they have running at once can make your head spin. Not user friendly or INTUITIVE at all. There is no such thing as simple request. Everything is a long drawn out process, not to mention that you will probably be transferred to multiple people before anyone even takes your call. I regularly deal with PAYCHEX and ADP as well who are 100x better than this poorly managed PEO. I am definitely moving business elsewhere ASAP!

HORRIBLE. My W-2 is incorrect. They deducted my one pay advance three times. They say it will take 6-8 weeks to correct my W-2 despite being sent copies of all my bonus checks. RUN don't walk - get as far away from this inept group as you can get.

Being forced into having to use Trinet as a result of employment, I find their processes, customer service and technical platform to be sub-standard. The have subsequently deducted a loan payment from payroll AFTER receiving the payoff in full and they even sent a confirmation note it was received and processed. Subsequent calls to Trinet (it's nearly a waste of time, get everything in writing!) do not answer the question as to where the money is or where it went to. They think it was sent to the 401k company, but that company has no record or activity listed on the account. Additionally, had been informed by the IRS they believe my SSN was compromised as a result of W2 processing by Trinet.

We are a small company that had to cancel because our company went bankrupt. Because we cancelled they don't want to provide us with W2s and other documents. For them it's very easy to pull this out of the system. They refuse to do this.

Any request or questions takes weeks or even months to resolve. The phone reps are not trained to answer many of the questions such as payroll questions or changes. Train your phone reps. They don't care about how urgent the matter is.

It's now been a week of back and forths with this BS company who doesn't appear to track a single conversation. Different reps continue to ask for the same information that was already submitted. One rep says everything is in order, other reps says more information needed, or random rep asks again for the same damn information already provided. Call, text, email, tweet, carrier pigeon -- doesn't matter. TriNet clearly doesn't give a ** once they have your CC on file. WORST onboarding experience of my life.

This has been the worst payroll company. When they switched us to TriNet Main Street from SOI, what a mess. And on Feb 23rd? Who changes payroll then? WE had to get all the employee info again and WE had to double check things. They still have never carried over all the past info from TRINET SOI, claiming it can't be done. Now I found out 50% of the work comp codes are wrong!!! Ending them this year - never again.

My experience is similar to several other reviewers. I was way oversold what TriNet has delivered. I was charged an onboarding fee, and then I had to do almost all of the work. The one time an employee's information was wrong, I was told that as an administrator I couldn't fix it though I knew the correct information. My most valuable employee was paid late as a result, and she was not happy. I was told that TriNet would make my life easy and deliver "maximum efficiency," I have worked in an international accounting firm and in a global corporation. I have never experienced bureaucracy as bad as TriNet, When will it ever end? My simple advice is stay away from TriNet. You will be disappointed. I wish I had.

My 15 month nightmare as a customer with TriNet is over! Onboarding was a disaster, the mid-year change in their portal was incomplete and I still am unable to get copies of all of my Payroll Data or Quarterly U.C. reports. Very difficult to find anybody to take ownership of a problem.

They don't seem to know what is FSA eligible and what is not FSA eligible and can't tell the difference between OTC and supplements. They even ask for a Letter of Medical Necessity for mileage to your doctor! They contradict their own published eligibility list when processing claims. If I submit a claim, the chance they would find a reason to not approve is about 90% and the chance that they get it wrong is at least that much. And there is no way to easily rebuke their "decision." Their form puts your claim in limbo so if you are repealing a claim, you pretty much have to resubmit it. If I can give zero or negative stars, I would! TriNet is simply the worst FSA organization I have ever dealt with!

TriNet failed to deduct city state taxes from half of our staff for an entire year. They then denied all responsibility despite failing to follow our W9 instructions and resident locations for tax deductions. Instead of working with us with transparency they simply told us W2Cs would be issued. Their reporting of who was impacted was lazily thrown together and inaccurate, and they lied about the timeline for delivery of these W2Cs causing major issues for our staff's tax reporting. A complete shirking of accountability. We are frequently asked for PEO recommendations and will be sure to broadcast TriNet's wildly unprofessional behavior.

Our company switched to TriNet SOI in 2016, against all of the information I tried to provide and their shady sales techniques at the start. The onboarding process completely derailed the productivity of our office and several employees went without health insurance for weeks. Despite being told they had it. Since then they have two categories of customer service; inexperienced and A+. Getting a superstar to help you at TriNet is like finding a needle in a haystack. They are not available until you are curled up in a corner in the fetal position, sucking, rocking yourself for comfort.

If I could give the company a zero, I definitely would. This is the 3rd PEO we have utilized and out of all of them this is the worst (Trinet and SOI). They have extremely poor customer service, lucky if you get a call back within a month. If you are looking to augment your staff, certainly will not happen here. You will end up with more on your plate. We spend an inordinate amount of time following on open/unresolved issues with this company. They are not knowledgeable in employer state tax/labor laws. They will assign you a team that does not communicate with each other so you end up training several Trinet staff on your business. They changed the terms of our agreement without notification. They migrated our company to a new platform and provided little to no migration support. They did not verify the data they migrated. I could go on and on but I think you get the point.