Leaders Merchant Services Reviews

By far the worst company to deal with. It was the worst experience in my 36 years in business. Their processing machine malfunctioned and ended up double-billing our customers' card. It took over six weeks to finally correct this. They consistently lied and failed to follow through. I find it hard to believe they are still in business. If you're looking for a merchant service company KEEP LOOKING! These guys are a joke!

Hello my account is been placed on hold And we have not received deposits. For the past 2 weeks - I have called and email all departments RISK collections customer service. NO ONE knows what’s going. All of them claim that this is a back office and they haven’t received any response. I have reached numerous numbers and also the person that directly onboarded my company with paysafe. NOBODY HAS BEEN ABLE TO FIX MY ISSUE nor they know what’s the specific Reason of this. This is hurting our operations because we process several thousands of dollars through paysafe and with no warning our deposits only stopped.

Have been with this company for years. They are notorious for adding fees and putting your name as an electronic signature. They give no notice. I would not trust this company. Read the other reviews. True criminals.

By far the worst company I have ever dealt with. I’m a brand new company that just wanted a credit processing company. This company had all kinds of extra charges. I had $120 in overcharge fees +120 that of their fees before my account was even open. Then I open my account. I charge two things, and I owed more money than what I charged so I canceled. $350 to cancel then I have all these other charges $35 $35 for all these things reject fee reject fee which I don’t even know what that is so I had to shut my bank account down because they keep taking money and keep taking money after I’ve already closed the account and paid the $350. This company is disgusting. They should’ve been shut down a long time ago. I can’t believe that they get away with this. .

This is without a doubt the worst company I have ever dealt with. From the start, their practices are filled with deception and lies. The salesman gave me false information about the pricing for the way I was going to use the system as a merchant, neglecting to give me all the facts and downright lying about the fees. After making some sales I was then docked more than what I was told, and then they flat out refused to do anything about it. Their customer service is the worst in existence, it takes 30-45 minutes to get through and they never return calls. All they are interested in doing is stealing your money. And no one speaks english. You have been warned.

Provided great service until their terminal failed and we no longer received deposits from transaction. Customer service was polite but not all that helpful and unable to resolve quickly. After a week + without ability to accept credit cards, it was obvious Leaders was not the provider for us. Had no choice but to switch to an alternate processor. It's unfortunate that Leaders' service levels have declined so dramatically in the past several years as there was a time that they really provided excellent service.

I opened my account on 4/4/24 being told my fees would be less than the company I was using, Elavon. I was quoted a $55 a month flat fee, no early termination fee And they would give me the Clover equipment to use at no cost. Two months into the account without using the machines I am being charged $350 for fees. This company is a bait-and-switch company. do not use them.. Stay away. They are a bunch of liars. They were even double dipping on charges for Leaders Merchant fees and Clover fees. STAY AWAY. USER BE WARNED!

I used Leaders Merchant Services for less than a year. Somehow Internet had good reviews for them when I subscribed to them. But they were adding fees like "Month End Fee" in addition to higher-than-average commission of each credit card transaction. For many months they did not deposit money in my account for some small technicality and did not inform me that of that technicality. Bad experience.

This company will tell you anything to make you believe they are a better Merchant Service Company. They lied to me plus when I cancelled their services they told me they would reimburse me for the scanner, which I returned to them. It's been 2 months and I have never been reimbursed. Their charges are extreme high and not at all what they told me. They lied about everything. DO NOT TRUST them with your merchant services. Run.

Signed up with their services for a new business. On the first day they wanted to review the account, went back and forth for two weeks requesting documents, then closed account at whim. Refuse to payout. NO chargebacks or issues with sales. Just kept two weeks of sales and will not pay. Now I have to pay my clients out of pocket.