Leaders Merchant Services

Then I was out of country right after. I was not able to access my bank account during my travel, so I did not realize that they did not transfer the daily payments to my bank till my return to USA. They held the money for 3+ weeks. I called the sales and was transferred to the customer service. I was told by the customer service that she could not assist me without any further help from other department. The following day I made another call and was told their Risk Dept. held my payments. But no luck, no one answer the phone in the Risk Dept.

Finally, I received email from their Risk Dept the following day. So I called them. I received a very ridiculous excuse that they found we charged on a same card multiple times in a few days. So they stop transferring the payments to my bank. I told them we are a wholesaler and our reseller customers would reorder when they need merchandise. Their repeating orders is very common. I also made very clear about the nature of our business of wholesale when I applied for an account.

This is very ridiculous excuse to hold the client's money because they found there are different transactions charged on the same card. Does it mean our reseller customers should have different cards to pay when they reorder? I experienced the same experience that I had read from the reviews about their services. I was so regretful that I did not seriously consider the reviews.

We gave them all our bank information, and how we run our business. If they felt our account was skeptical, they should have not approved the account at the very beginning but still they received our money and hold on them in their pockets. Till today's date, I am not sure how fast they would transfer the money to my bank account. It is very frustrating.

I have every date, every reference number documented. This amount of money is a lot for anyone but is a ton for me. I've spent so much time on this. LMS works fraudulently. They're nice as can be when signing you up but that's where it ends. At this point I am now sitting down to write the Attorney General in my state, in California; the Federal Trade Commission; my Representatives in Congress and in the Senate; and file a report with the FBI Crime Complaint Center.

Original Review: I'm frustrated as I've already spent so much time on trying to get my money back yet here I am, they still have $781.55 that's mine, not theirs, and I never initiated services with them!! I signed up but almost immediately, within a couple days, canceled and have the name of the person I spoke with, a cancelation number, the date, the whole shebang. I've called and talked to one person who had no clue what I was saying and I asked for a supervisor who of course was not there and did not call me back within 24 hours as promised and still hasn't. I guess there is only one supervisor and he/she has been away for a couple of weeks now. I sent a long email (from their site) which detailed every single thing, names, dates, reference numbers and the amounts charged to my account for the past almost year EVEN THOUGH LEADERS WAS NOT PROVIDING A SERVICE FOR ME! Does it sound confusing? You betcha.

The account they were withdrawing from (now, again, I canceled their service before services were ever initiated) is an account I use for STRIPE's deposits and withdrawals (I've not had one iota of a problem with STRIPE). This account is a small account, and Leaders began withdrawing $2 a month, then $11, then $71 then $121 which is when I noticed because the withdrawal was significant and resulted in a NSF charge on my account. I'll tell you what, Leaders knew EXACTLY what they were doing... They got my banking information the day I called them and that was it. HA. We got it no matter what... Let's see if we can start charging this "customer" even though she's not a customer and not receiving services, and see how long we can get away with it. Dirty. Gross. Unbelievable.

My bank is starting a fraud dispute today and I'm going to write the CEO/President Brandon Wolfe. Like that will help. So, if I do not get my monies back very soon, very very soon, I am going to be all over Social Media... what the heck, perhaps local news station. This isn't a case of receiving a defective product and then battling with the seller. It's truly illegal and fraudulent. Leaders billed me not only after I canceled, but without ever ever ever supplying services. I can handle mistakes and errors, but dishonesty, fraud totalling up to over $700? I am really angry.

No one would let me talk to anyone above CS, and after 2 solid months of fighting, I got my 2 fees refunded and finally my account closed after another half a month of fighting them. IN WHICH I woke to find my bank account overdrafted by a $350 cancellation FEE the next morning! Along with a $62 fee for the mobile swiper that I never used, in the end, I am still out the $62 after fighting 3 months for my 4 refunds and cancellation.