Leaders Merchant Services Reviews

This company is crooked. They promise you the world and deliver you a steaming pile of burning dog poop. On opening the account, they tell you low rates, no fees, and neglect to explain you're entering into a three (3) year contract. I was quoted 0.9-1.2% processing fees, but in actuality was getting charged around 8.5% once fees came through. If you cancel your account, they charge you a $350 cancellation fee which they will not refund for any reason whatsoever. Customer service requires HOURS to speak to someone. They boast a callback feature in their prompt but never call you back. DO NOT USE THIS SERVICE PROVIDER!!!!

I wish I could give Leaders a 0 Zero Stars rating. After the big promises that were lies to get me to sign up. I then spent hours over weeks trying to get overcharges corrected. Then I completed the cancellation paperwork, emailed it in, received a response saying they'd take care of it. A few months later I discovered that they continued to withdraw money from my account (3X) before I caught it. This cost me a few hundred dollars. It's been impossible to get them to return my calls, despite promises from 3 different departments. I have a big mouth and will tell anyone who wants to avoid getting ripped off to RUN away as fast as you can away from this company. To add insult to injury, I had my bank stop all future payments and that cost me an additional $70 to prevent future thievery!

Once you purchase, you're nothing. - Sales rep makes big promises but never calls back after purchase is made. Countless emails and phone calls... crickets. Hour long wait times, technical issues, double billing, defective device, inconsistent information... everything wrong with a company - you found it. I'm not sure where they get their "positive" reviews they claim on their website.

I haven't been able to reach tech support. Never was able to supply a second or third email address which was needed to activate. I told the installer to hold off on activation until I was ready. Leaders went ahead anyway and started the service. My accounts have not been activated and I am $800.00 in the hole with no service. Isn't that stealing? Still trying to cut ties and get refunded but there is always a high volume of calls and I find myself in a never ending queue. Please do not consider Leaders for your Merchant service. Four Months no transactions two accounts and over $800.00 later.

This company continually put more fees on the credit card processing. The "lowest" rate turned out to be higher than my current processor, which they said was one of the highest. I cancelled my service with them after one month. On January 2, I received a fee of $130.25. They said they never received my cancellation form. I can now wait until the cancellation is processed and request a refund for this annual amount that was never disclosed. STAY AWAY FROM THIS COMPANY!

They have failed to address software issues preventing use of their services by my company. I have contacted them every week for 2 months, with no response and they continue to charge me for the service - totaling over $385 in fees thus far. They refuse to address the issue and are refusing to cancel my account or refund the fees. We have not used their software one time! This is a complete scam and I’m reporting them to my bank for fraud.

Their fees are outrageous. They will waive insignificant fractions of percents only temporarily so you feel like you talked them down in price. They dont tell you about any of the crazy fees. They have a processing noncompliance fee which all you had to tell them is that you're in compliance and it could have been removed but they dont tell you about it and it's automatically charged. You have to go to another website to just say you're in compliance but they could have said that from the start. It started charging everything again. Cant get anything removed and hidden fees are crazy high. Dont USE LEADERS.

They use a third party sales company. They don’t disclose all the fees, just the small ones which they offer to waive. They didn’t even tell my wife it was a 12 month contract. Never sent a contract a copy of the contract so we had no idea what the terms were. On the Leaders Merchant side they were equally as bad. We tried to run a payment in June and our account kept coming up Disabled. Call tech support they said it wasn’t them. Called customer service they said it wasn’t them either. Went back to tech support they wouldn’t own it and said they couldn’t fix it. At this point we said close it and we went with Squared.

BEWARE of this company. My wife was going to do business with them. She gave them her information but told them she didn't want to start until Fall of 2019. Before activating her account and ordering the credit card reader, she decided NOT to go with them. She told them she had changed her mind. Then on one of the busiest shopping days of the year, we notice an almost $300 charge to our checking account. We tried calling Leaders and nobody would take our calls. We left numerous messages and they would not return our calls. BEWARE...they put the charge through a third party collection service so at first we didn't recognize where the charge came from. We think most merchants would have missed this charge because of the busy shopping season. We have NEVER ever heard back from these people. We provided documentation to our bank and after investigating, they permanently reversed the charge. We got lucky!

The Representative that set up my company with their credit card processing was very dishonest about the fees and rates that would be charged. There are numerous fees that you're charged for every transaction that drives your rate up to as high as 8.5% per transaction. Now I've got to pay the $350 early termination fee. I definitely would NOT recommend this company to handle running your credit card transaction!!!!

Leaders is a CROOKED THIEF!!! They stole $175 over a 3-month period from my checking account before I realized it, then when I did catch it they denied everything and closed my account and claimed they didn't even know who I was. So I filed a fraud claim, and the investigation found Leaders to be guilty and reimbursed me $175. NEVER TRUST LEADERS!!

Received a free card reader that we never used but was charged by 2 different names in my account every week one for 15$ and one for 28.20. Called everyday for 2 weeks to just be told lies and that no supervisor was in. After racking up 450$ from them and over 400 in fees from my bank they told me I would receive all money back and emails promised with updates but never received any. Took weeks to close account and then charged me 200$ for the product I sent back! And another fee even after account was closed.

Please do not sign up with this company. Have you heard of the saying #highway robbery? # That's what LEADERS MERCHANT IS. Charges upon charges up to 30% of sales. Do not sign up with Leaders Merchant. The terms will say something and they will create other fictitious fees..

I would give this company a zero it that was an option. I have never been so disappointed in my life with a company as I am with this one. I spoke with Ben ** on Wednesday (9/25/19) and set up an account. I paid $75 for a card reader and $25 for next day delivery through an ACH withdrawal from my bank account. The reader did not arrive Thursday as promised. I called Ben ** Friday morning and he said that he would ensure that it was sent and would call me back. He told me that it was not shipped because my credit accounts were locked. That should not have had anything to do with the shipment since I had already paid for it. He did not return my call despite two voice mails and an email during the day on Friday.

I signed up, and what the sales rep and I agreed to, they didn't hold to. I was stating my business on Nov 2nd, they charged me a monthly fee for October even though I wasn't open! Also set a monthly limit so high, I would always be charged even though I explained to them it will take years to get the business up and running. I'm switching this week and I would stay away!!!!

I received a phone call and was busy on a job site when I received my first phone call so I asked if he could give me a call back on another day. During the weekend I had more time to go over and look at more information and decided it wasn't right for me. I received the call back today. He called on time that I had asked but I simply stated I wasn't interested but I did appreciate the call back. As soon as I started I wasn't interested. He became very rude and hung up the phone on me. Not very good customer service skills if you ask me.

We signed up with them because they had a great sales pitch. We had another merchant account and were willing to try them both out. From the get go we couldn't get ahold of customer service. We never did get our account up and running. We have been trying to cancel for almost a month and can't get anywhere. We call to cancel and they tell us we have the wrong department. They transfer us and no one picks up. We called customer service and no one ever answers.

After cancelling our services two months ago Leaders has charged us the amounts of $144.09 for processing, $40 for equipment, $144.09 for processing again, another $40 for equipment, then we received an email yesterday 10/29/19 saying they are going to charge us $800 for equipment on 11/8/19 if equipment was not returned. We paid for our equipment upfront. On iAccess portal was shut down 2 months ago. No one will take a call or help. Then today our account was debited another $250. Tried calling again and nothing. This company promised processing rates at the beginning and charged more from the get go. No support and no way to get help. we switched and now all these charges are happening. CROOKS and FRAUDS is all this company is. I called again today and asked for a supervisor and the lady hung up.

When I was talking with the person on line I gave him my information after he told me all the things about them but when he told me a service fee monthly would be nearly $70.00 a month I told him @ that time no way and I was no longer interested. Well to my surprise they started taking money out of my account. I just was told wrong department here is the number you need two call. Well I've called more than 10 of these different departments. Filled 2 cancel forms. I have tried everything to get my money back. BBB and Lake City District attorney I come. Please email. This company needs a wake call and needs to return our money plus time and all the headaches we have put into getting our money back. And I think not allowing us to use emails so we can't talk to one another is a another rotten rate, they are trying not to give us a way to get at them.

Leaders are the worst company to use for credit card processing. I signed up with them nine month ago. Trying to cancel they make you jump through hoops. Not to mention you need half hour to 1 hour wait to get a customer service person. No transparency. Poor customer service. Higher rate. I do not recommend them. In addition they charge $300 for cancellation even though equipment does not belong to them.

You can't get through, I tried to cancel my account and four months later they continue to take a $15.00 monthly fee from my account, it takes 1/2 hour to talk to a rep, who does not even work for Leaders, and they have not been able to cancel my account, let alone get me a refund. I have filed a complaint with the NYS Attorney General... Bad news, get a Square.

This company is absolute frauds - stole thousands of dollars from us, no customer support - I suspect they are a scam. We're working to recover our funds but STAY AWAY! They only take your money, provide no support or communication - we were robbed and I hope you stay away.

Their false promise in list,

They hide fees, lie about the costs, they charge not the lowest in the industry. 0.15% is now 5.99%. In fact 90% of the cards my customers use are in the 5.99%. Liars. They hide early termination fees and PCI fees. They are a company with zero ethics or integrity.

Everything started out ok I guess then all of the sudden after a week or so I get a notification that my account is on hold. Ok they wanted proof that I am sending the products to the customer so I give them the proof, then they are getting upset that I am getting a lot of declines (trust me I was too). I watched the transactions close and if they looked fishy I cancelled the order or would decline them. So fast forward, 1 week after I was told they would release my funds. They still have not to this day after being told 3 separate times. So I sit here typing this review waiting on $2000 of money I have already spent, the customers already have the products. And to think I made the change to save money my previous merchant. And don't get me started on the fee. Remember if it seems too good to be true it probably is.

I signed up for their service and was told I had to make charges every month or pay a penalty. I have tried to put my account on hold and they are charging for that. This service is the biggest pain ever. The hidden fee and shady practices are ridiculous. Cancellation is $350 which I will pay because it seems it will cost more in the end with their fraudulent charges. Worst company ever.

I've been a member of Leaders for 5 months. I'm a small business and don't really take more than one or two transactions each month. These guys signed me up for their cheapest package and quoted me $19.99 per month. The first month my bill was $240. Each additional month the bill was over $150. They have hoops setup so it's very hard to contact the right department to discuss an issue. In the end, they refuse to work with me and said that it's my own fault for not asking them about the hidden fees. This company is 100% structured as a scam. Yes, the credit card reader works, but don't expect anything else to be right with these guys. I've spent over $1000 for a card reader and haven't used it more than once. They are fighting me now to close the account. My advice, if you're reading this review, RUN from Leaders Merchant Services as fast as you can. Don't get locked in and scammed like so many others have.

This is a horrible company. The departments do not communicate between one another. I was given wrong information from the beginning. There are multiple hidden fees with this business and their customer service is atrocious. I was told there would be not be a minimum monthly amount required to be charged since I was a nonprofit, and that I would only have to pay a small fee per transaction. That ended up being wrong, but I was told there was nothing they could do about it. So I asked for the service to be cancelled. Long story short, I just found a 350.00 cancellation fee on my statement. DON'T USE THIS COMPANY!!! Dishonest, disorganized, awful customer service!

Company has very shady and deceptive business practices. They set us up on a "no monthly but per transaction fee" account. We started noticing some repetitive charges up to $130/month. Their excuse is that one of the email statements mentions the massive increases, will not refund, and charge $300 cancellation fee. Here's their strategy. Lure you in through false claims, sneak in fees, and charge for cancellation. Probably where most of their profit comes in, because most merchants that actually charge monthly, are way less in fees a month. And they claim they "beat everyone". They don't care about initial contract and that we specifically asked for a no monthly fee account, some sneaky statement in your email overrides all that. You don't get any physical contract in mail regarding changes. Save yourself money and go with other merchants!

I have had a terminal before and I have never experienced the service I have with leaders. I signed up with this service and within one month they cancelled my subscriptions due to a chargeback. I received the money from the customer through another payment since they didn’t know the name of my company. I did not cancel service with leaders. They cancelled me after one chargeback and I received the funds in another form. They charged me $350 early termination fee. $200 for another charge. Today I woke up to another $200 taken from my account. This has been the worst experience ever and completely hard to get through to customer service. There is always a supervisor in an office and they say the supervisor will return calls in 2-3 business days which never happens. Please be cautious with this company. I have asked for their main address to go into an office and they refuse to give me a legitimate address. Only P.O. Boxes.

I have had Leaders for almost a year. Occasional use for a moderate fee was all I was looking for. The low monthly fee and free card reader were simply not true. Fee doubled after about 2 months. (No big deal, still only $7.95, but since I don’t use at least $2500/month they started charging me $15/month for my “free” card reader.) On top of that almost every month I get random charges (Last month was $119) for some unknown fee that surely was tucked somewhere is some fine print somewhere. I tried to cancel and they want to charge $350 early termination that they seem very intent on not budging on. I guess I should have paid more attention. I have a 4 year contract so I’m trying to decide if I want to pay dearly for my mistake now, or let them take it out of me for the next three years. It works well, is convenient and nice to have, but unless you use it a lot prepare to taken by their pushy salespeople.

We have been with Leaders Merchant Services for credit card processing for several years now and continue to be satisfied with their great pricing & great service. We receive calls from other companies to solicit our business but why would we switch?

Our family operates a small choose & cut Christmas tree farm in Georgia - we only have sales for about 6 weeks out of each year - from mid November through December. Our ability to accept credit cards is limited due to the fact that most credit card processors do not operate on a seasonal option and paying for card processing for 12 months I order to use it for 2 months was not something we could accommodate. In November 2018 (November 2, 2018) was on the internet looking at sites offering credit card processing and saw information from Leaders Merchant Services - I clicked on a button indicating an interest in getting further information. Unfortunately that was the beginning of a very difficult experience.

We have been with Leaders for almost 6 months. Mostly satisfied. The pros: The application and approval process were easy. The cons: I caught a charge back on my statement that was fraudulent. Stuff happens - I get it. In the end, Leaders backed me up and we were able to get it resolved. Since that one billing issue all has been good. Still enjoying low rates, too.

Giving this company 1 star is not what we want to do, they deserve 0 stars!!! This company is comprised of criminals! DO NOT USE THEM! They take money from your account at will for no reason. When you call to find out why the money was removed from your account you get transferred to a hold queue of 20563 minutes! YES that is what the message says while you're on hold. They do not return calls or answer emails. Our terminal did not work properly as promised out of the box. We attempted to close the account and that was a living HELL to do.

Transitioning from my old credit card processor to Leaders Merchant Services was so easy. Leaders did all the “heavy lifting” and handled most of the details. Since I’ve switched, the savings from their lower fees has really helped my bottom line. And their customer service team is so nice! Would definitely recommend them to any business in need of processing services.

Leaders Merchant Services states that they provide free equipment, low rates, and dedicated support for mobile card readers. When I contacted them on March 11, they quoted low rates compared to other services and, because I am a very small business, they agreed to waive the monthly fee. I completed and signed a document entitled “Merchant Payment Card Application/Agreement.” Later that day, I was informed that I was approved.

First off please note that I have never had a merchant service account and still do not have one. I am very ignorant of this whole aspect of doing business and it is very confusing. With this in mind, I called Leaders after reading several good reviews online and was given a very competitive verbal quote. In order to see if I was qualified for the pricing quoted I was asked to fill out an application and wait for 14 days for approval... only to find out the next day that I was already locked into a three year agreement with a $350 early cancellation fee! I then dug deeper into Google and found hundreds of other people had experienced the same thing.

You should definitely avoid this firm for many reasons. They offer no real customer service and once you sign up you are in their pockets for 3 years with no back door to exist. We never used a credit card reader before and wanted to try it out. It just seemed that we were losing more money than we expected to from the charges. The worst part is we sold our business and now are being told we are obligated to pay an early termination fee of $350. This is unheard of as many other companies have no cancellation fees. Avoid Leaders and look for a better firm that doesn't suck you in and take your money.

I would never recommend this business. They are incredibly difficult to deal with deal with. Every time you call to get anything accomplished they transfer you to a bunch of different people, and it takes days to get a resolution. I tried to cancel my account with them because they were charging me at least 50$ in “additional fees” every month, and not only did they not cancel my account they have charged me 425$ in the last four months without my knowledge. Using this company has been a terrible experience.

Read the other horrible reviews about them creating an account without full permission, charging $350 termination fees, bad customer service. This is all true. I called this number for Leaders specifically. 800-554-2777. You will get someone. Get the name and keep detailed records of your conversations. This is the number for Customer Relations that services many merchant services including Leaders, Flagship and many more. 888-251-2141. The message will tell you your wait time is 80,000 minutes...I found someone will answer. Just keep on on speaker while doing other things. Dispute with your bank. I finally got the $350 back for cancelling an account that should not have been created in the first place.

This company has been the worst experience of my entire business career. They’re literally stole hundreds of dollars from me, refused to refund me, lies countless times and enough is enough. From getting hung up on to being given wrong information, I’m filing a complaint and suing them. Please contact me if you’d like to a part of this case, together we can show them they’re not going to treat businesses like this.

They have overcharged my account by $500! Can’t get ahold of anyone within this company. You sit on hold for hours!!! No sympathy. No Empathy. HOW someone hasn’t investigated this company by now blows my mind!!! TERRIBLE is a soft word compared to what they truly represent.

Leaders Merchant Services is the worse company I have ever dealt with. They have withdrawn fees from our checking account that was never revealed to us. You cannot get an answer from their customer service department. They have scammed hundreds of businesses out of money. Our Rep, Kenny **, is a liar! He told us so many lies during his recruitment process but will not speak with me now. I am also filing a complaint with the Better Business Bureau and The Alabama State Attorney General's office. This company needs to be stopped!

Being able to process credit and debit card charges and pay the lowest fees for those transactions is critical to my business. Leaders has never let us down. I am happy to recommend Leaders Merchant Services.

Leaders, Flagship, Paysafe...all the same company. What a horrible experience. Customer service in Boston is simply incompetent to say the least. There are three people who handle Boston and all untrustworthy individuals do nothing except lie. The female hung up on me when I asked her questions and the two males create accounts for you that are never setup properly. Doug ** is a moron and his pal Shane ** is another "do-nothing," incompetent liar. All departments answer the phone as a different company. All customer service telephone numbers lead to a rep telling you that you have to speak with a different dept. All use the same excuse that "they are still working out the kinks on a recent merger...that happened two years ago."

My husband decided not to use this company after signing up and getting their card reader. He decided to keep Square. He tried and tried for months to get his account cancelled. 6 months later, they are still charging us over $100/month. You can never get through to anyone to cancel; they're always busy and will call you back (which they don't). I got through by pretending to want services and I got a rep. He was constantly giving us the runaround as to canceling my husband's account. "Someone will be getting up with you soon to cancel." 6 months later and we are going to have to cancel my husband's business checking account in order to stop them. They are absolutely horrible!

Like many other people, I was also researching merchant account companies and lo and behold, Leaders Merchant Services popped up as number one for customer service and equipment. Go to find out, the site that is a paid advertisement in Google search results. I guess with all the money that Leaders steals from people, they can afford to pay these other con artists to rate them number one.

We signed up with readers because they were 1) highly rated, 2) offered competitive rates and 3) stated that they would not charge a monthly fee. Their service seemed good and they did offer 24-7 support. After a few months, we noticed that they were charging us a monthly fee for the reader. We tried to reach them on the weekend to question the charge, but 24-7 did not apply to that kind of issue. They had slipped charges into the final agreement and would not give any kind of a refund. We canceled the account and shut them off from drafting our account. They did not request the return of the reader, so I am expecting there may still be a fight over that. I would not ever consider using them again and would never recommend them.

In my 10 years as a small business owner, Leaders provided my credit card processing. As far as cost and usability, they were fine-- probably about average-to-good as other ones, though I never explored the option of changing processing companies once it was set up, since -- as many a small business owner knows-- once the systems are in place one is often loathe to shake up the flow. However, if had I known then what I know now, seeking out a different company most definitely would have been worth it.

My husband and I started a very small business. Leaders Merchant services contacted me. A salesman said he could help us with a system that could make our business go much smoother. Things did not work out with the system but according to them a account was opened. We were not aware how it worked and were never contacted again. A few months later all these charges were being taken out of our account I contacted them with it. Customer services really is terrible. No one to talk with that knows what they are doing. Finally got a hold of someone and the bottom line anyone new or is in business now never use them. They got hundreds of dollars from us. Never trust anyone that does not communicate with their clients.

SCAM! Do not believe a word these people say! HIDDEN FEES EVERYWHERE! Even worse customer service! Don’t know how they got rated so high! Must have paid for themselves to be rated! Once they get you on the hook for services watch out. Please take the time to read all of the negative reviews, they’re spot on! Good reviews must be posted by employees or family members. I closed my account within two weeks of opening it! Started getting hidden fees right away!

In December 2018 our small business, which already has a credit card processing company, was looking at the different rates other credit card processing companies could charge. Leaders advertised that they could beat any rates. I asked what their rates were and they told me I had to fill out an application in order to get a rate quote. I did that. A few days later a credit card terminal showed up at my door. I emailed them stating that we had never agreed to do business with them, we just wanted their rates. I didn't hear back from them. Keep in mind, they were borderline harassing us when they wanted our business, calling four times a day, even when I asked them not to.

This is by far the WORST experience I have had with a company. Contacted them for online payment processing. I am a non-profit organization raising money for kids' school sports programs. Needed something donors could do online. They set me up with "Expinet" - turns out LM were basically subcontracting. Expinet Website / company was TERRIBLE to set up and failed to process half of my organization's donor's payments. The fields I selected to gather the donor information actually didn't gather ANYTHING! I asked support why that was and he admitted he did not know why.

Leaders Merchant Services is group of fraud dishonest people. I read all the reviews and I felt all the zero star reviews are mine own. There are more than 70 people who have been robbed by Leaders Merchant Services. Can you or someone report to police please about this matter. I also lost about 600$. Now they are asking $375 for early termination. Before they said there is no any early termination fees. They have to be punished. They are robbing all hard working small businesses owners. They will tell you that there is no contract. Don’t trust them. Stay away new business.

THIS IS MY EXPERIENCE WITH THIS COMPANY... I have tried to talk with your company about 8 times regarding this situation. You have charged my account for a monthly fee of $38.20 and a $350.00 fee for closing my account (which I never opened). I was calling to get pricing and rates, your sales rep gave me a few rates and some pricing.

Ever since I went with Leaders it has been a nightmare of all sorts. I will never use credit card at my preschool again. The customer sales agent never said there would be an early cancellation fee, as we did sell our business. They constantly over charge fees and it just keeps coming. One of the worst parts is that they keep you on the phone waiting hours for an agent and never call back.

On a scale of 1 to 10, Leaders is a solid 10 across the board. They approved our application very quickly and we received the card reader (which was pre-tested) immediately. Seamless service and honest, too. We are very pleased and recommend them highly.

From the beginning dealing with Leaders Merchants was a nightmare, but because of a deal the sales rep gave me for my NGO and my personal business it seemed like a good way to go to get credit card services. Not only was he unauthorized to offer that deal, the deal was never given by the agency. As a health care provider I asked to get HSA cards utilized and was told it was not an issue - they never were able to get it to work. I would often receive several calls and emails that I needed to contact them and when I did no one knew why. Then a few weeks later it would happen again. They often overbilled me for any fees.

We are a very small mom and pop business that only does business 1 or 2 months a year. I contacted this company and talked to Joey to explain our needs. He made me believe he knew exactly what we would need and that this company would be perfect. He was dead wrong, mostly because he consciously did not provide all the information necessary. He failed to tell me I would be signing up for a 3 year contract, that there would be non-use penalty for months that we did not have transactions and that there was a survey required and that I would be charged $40 each month until I filled out the survey.

Really wish I had read these reviews before I signed up with them. They are robbers. They show you all the fees on the application in these nice boxes where you can see what to expect... Until 2 pages later in very tiny print it says you will be charged a $129 annual fee. I was not told about this... I have had 1 sale for $40 and so far have been charged over $210 in fees. I wrote to my rep to have her suspend my account like she said I could... But she left the company and her email address is still active. STAY AWAY FROM THESE ROBBERS.

I tried using their services but it took over 6 days for them to deposit my money. Called three times to have a supervisor call me never received a call at all. When I inquired about cancelling account they told me it would be $275. Not one ever mentioned this when I signed up. They claim it’s in the contract. CROOKS SHOULD BE SHUT DOWN BY THE FEDS.

If you want money taken from your account, this company is for YOU!! I am a seasonal business and use their clover machines (which I loved). However, before making any decisions I told them I'm a food truck and only run 4-5 months out of the year. Will I be charged for the other 7-8 months. I was told no! I have been fighting with them to get reimbursed since October 2018 (4 months) I still have received a dime back. Charging for clover rental they received back, charged for CC processing I haven't made one since Oct. 1st, and purchases I have never made. They have taken $492.68 for services I did not use. I have been promised for the past 4 month I would get reimbursed and they keep taking money out of me.

If you fancy hidden fees, lack of communication, and poor customer service this credit card company is for you! In all seriousness this is the slimiest company I have ever dealt with! There is good a good reason for so many bad reviews. YOU'VE BEEN WARNED!!!

I started trying to get service the 16th of November and now the middle of Jan. 2019 and still no service. I have made thirteen phone calls (30 plus min each time) and can not get anyone so I leave phone number and never get a callback. I was given a merchant number and nothing else. No equipment. Nothing. I emailed to two addresses and had them returned bad address and a third one went through but no response. Now I am getting a charge of 56.50 for processing fees and I don't even have equipment to take cards with, we lost all of December sales. I sent an email again and said, "Forget it. Cram this account up your **," and still haven't got a response from them. The worst company I have ever tried to do business with, stay away. They are crooks period!

I have a very small company and signed up for credit processing at Leaders Merchant Services and it took 3 weeks to receive and any processing material. I then made over 8 phone calls over 2 weeks to ask for help on using the equipment. Was on hold in excess of 30 minutes each time with no contact. After calling the sales person that I had felt with he promised a return call from a technician which never came. I then called to cancel my account, which had never been activated and never used...READ THE FINE PRINT. I was then charged $350 to cancel and $15 for equipment which I had sent back. The service is the worst of any company I have ever felt with!!! The only time you will get someone to answer the phone is if it's a sales person...zero follow-up and zero tech support.

Very reliable company! The Clover is perfect for my local window cleaning business! I was able to customize it according to my business needs! I was a little bit reluctant to make the switch to credit card processing, but I’m happy I did. My business has really benefited from having an all-in-one point of sales terminal. My customers seem to really appreciate it too!

Why has this company is still allowed to do business. We got rid of these con artists back in 2012 the second we got approved. 6 years later and they are still trying to scam people. You people need to contact the attorney general's office and the federal trade commission on these crooks! We did one day of, perhaps 1 hour with these scumbags until we got rid of them. They would approve you without any problems and the second you start charging credit cards with refused to release the money into your bank account.

Do not use this service, total scam!!! Misrepresented information given to customers. When I found out about charges being stolen from my account, I called them and said this was not the arrangement the rep. explained to me. So I canceled my account, then got a 350.00 cancellation fee!!! STAY AWAY FROM THIS COMPANY!!! The reps must work on commission, it's the only way. This seem why they lie to you about the services.

If you value your company stay away from these cowards. They will tell you what you want to hear in the beginning then hit you with ungodly hidden fees that will just baffle you. And when you try to call to ask why they will tell you if you don’t like it you can pay the $350 early cancellation fees that were never mentioned by the coward salespeople. There are several thousands of reviews of how this POS company work. Please stay away. Do yourself and your business a favor.

I set up this account and advise that I was a nonprofit and would only use 3 months out of the year. He told me I could get all fees waived since non profit. I sent in all the paperwork while on the phone with him. He advised that he had all fees waived and the only fees I would be charged was when a card was scanned. I had the account opened 3 months, without use, when the charges started. I was charged $17 inactive fee and $10 for equipment rental. I called the rep many times and he wouldn't take my calls and wouldn't return my voicemails or emails. In October, I finally got someone on the phone that agreed to refund my money. I had paid $216. they refunded $51.

I didn't realize how much of an asset a merchant service provider could be until now. I signed up with Leaders two months ago and they provided equipment upon approval. Everything has been working great and my customers have actually noticed a change in my business. Speedy transactions and much more efficient sales. This is exactly what I needed for my small business. Not only have I seen improvements in the way my company is running, I feel like I have a dependable business partner with Leaders. They have made it a priority to do whatever they can to help my business grow!

Excellent rates for a merchant service company. Through my research, I found that Leaders had the best rates for their service and products. I decided to give them a shot and I was approved that same day. A customer service representative gave me all the information I needed through the contract and assured me he would be available for any questions I had in the future. One month later and I can honestly say I am content! Great products and even better customer service!

I am in the exact situation as my fellow people that have written reviews. Please DO NOT choose this company! They are DISHONEST and told me lies just to sign me up with their company. They took $450 dollars from which includes “PCI compliant yearly fee”. Mind you I only was set up for 1 1/2 months after became PCI compliant and they would not refund me the $129 that was charged unknowingly (was not with them the year). They charged me $5.95 as a “service fee” after I even purchased my card reader once again was not EXPLAINED. I was only with this company for 4 Months and every month I called this company regarding a new complaint because they were taking money from my account due to their “fees” that was not EXPLAINED at the time of joining.

As all the others reviewers, I’ve been stung with the shady contract with “no termination fee, just return the device” and no explicit contract to sign under. They used my signature from the application. I got hit with weird payments taken without warning from my account and when I got upset and terminated, the famous $350 fee they swore would never happen. Then I filed a claim with BBB and in their answer they admitted their lies. Still declined any refund. Does anybody want to join in a class action to get all our money back and close this rat's hole in the business world for good?

Leaders is a company with no moral compass and I am sure they are tap dancing with illegal practices. They scammed and stole money from me and I am not going away until ALL the money is replaced. DO NOT DO BUSINESS WITH THIS COMPANY. RUN!!! This all has been a nightmare and so discouraging for a small business owners. I'm just glad I caught on to their unethical tactics before it was really too late. They electronically sign your name without your knowledge to scheme you into a contract. They scheme you with all the things you want to hear then will lie to your face but won't put anything in writing except a bogus contract that apparently you don't really have to sign.

I had Leaders for 3 months and was charge over $600 with only $1500 in transactions. Over 40% in fees that I was not informed about via text, email, voice calls, or documentation. I was told no contract and I could cancel anytime then charged a $350 cancellation fee. I don’t recommend them with all the lies they tell and according to all the other reviews on here I’m not the only one. I also left reviews on Google and will be filing a claim with BBB and civil suit. This is wrong with what this company is doing to small business who want to grow and provide merchant service for their customers. We should not be lied to and spoofed out of the hard earned money we earned. I don’t know how they are spoken about high ratings with this kind of business practices. If you’ve left a review follow up with BBB in hopes that they can help ** this company down.

Do not be con by these people. I open account and ended because of poor customer service. Was hit with a $350 cancellation fee. How do a account turn into a contract. That I was totally unaware of. They scam people for sure and they need to be stopped.

Don't fall for the scam this place had going on. I didn't do my research first like I should've. Got on with them and waited 2 weeks for the Bluetooth reader. Called them up and they couldn't find any record of the reader being sent out despite the fee being charged to my bank account. After all this I got a funny feeling about this place. Decided to read reviews. Terrified about what I found. Huge cancellation fee. Wasn't told I was entering a 3 yr contract. Hadn't even received a single payment through them yet. Called to cancel and yup all the reviews were right. It's the same story. They tell you all the right things and fail to mention the contract the fees. Save yourself the time and money. Get another provider. I should've stayed with Square. At least they don't have hidden fees and cancellation fees. Big disappointment. Steer clear of this scam.

Sales rep. did not disclose anything to me. I told him I was new at this and what is the process. He could of told me that I was entering on a 3 year contract. He told me I would not have a monthly service fee. They charged me $34 for the past three months. I called several times to get $34 reverse charged to me since August 2018 and they would only give me back $15. At this point I have not used their service and will not use them. Now I can't get out of this contract. But I'm not giving up, I will continue to write to them. Please do not do business with Leaders Merchant Services.

These people are crooks period. They will charge you hidden fees and tell you that you are responsible to go to some portal. They never mention to see what fees they are charging you. They are rude, not helpful and have an awful attitude. I've been hung up on, put on hold 15+ mins, been yelled at. Managers won't get on the phone to rectify problems. They tell you one thing and do another. Super shady! You are better off going with a bank that is reputable than these people. The worst choice I've ever made. Michael ** is a snake. Johnathan ** does not have a backbone. Evelyn **, Liz and Nicole have the most obnoxious attitudes I've ever encountered and Desiree ** does not know her job.

If you are looking for a merchant service provider and you want to save your money I would recommend Leaders. Very affordable option for a startup business! Of course I did my research beforehand and I am happy I did. I no longer have to struggle through each transaction for my customers. The POS system provided has saved me so much time and headache! Great work guys!

My business has really benefited from Leaders! I have been able to expand my customer transactions for retail and online processing, which is great! Rates are very competitive (as low as 15%) and credit card processing is secure and fast. I’m pretty happy with my overall experience with them!

I want to say, I do love my Clover! They are not at fault. Once I cancel I will have to find another company that carries the device. I cannot believe I fell for this Leaders!!! I never write reviews EVER, but had to in this case. I am so upset. I am a new small business that have been trying to find the right processing company for my business. I Googled top Merchant companies and Leaders was at the top! Not sure how! Unbelievable! Anthony ** was amazing right up until I was approved for the device and now I can't get a response to a simple email. I was on hold one day for over 20 minutes because EVERY TIME I call there is high call volume.

74 pg agreement & Weeks later, we still had not received our credit card reader; yet we were charged for them immediately. Multiple emails and phone calls, hold times 15+ min. Enough already ~ we're done!

They advertised lowest fees, no monthly fees, no contract... sounded good. We never finished the set up process because they were impossible to get on the phone - finally got someone and told them to forget it. It took me 3 months to realize they had been taking money out of my checking account (unauthorized) for a total of about $400. Had to close my account. Now they are demanding the return of "equipment" we never received... Blatant thievery. Stick with the Square! We surely will.

RUN AS FAR OUT AS YOU CAN! You will be burned, they will take money out of your account! Kimberly ** Account Executive / will tell you that you got lowest rates on the market!!! And when you will find out few months later that they have been taking thousands from you, some other ** salesman will tell you that all CC you processed were "non qualified", therefore 6-12% is what they have charged you! RUN!!!

This company will charge you for not meeting credit card quotas they assign to you regardless of the business owner stating they did not want any quotas to meet. Trying to get hold of this company is a nightmare, and Victoria is a complete liar. When I set this up, I did not know I was being put on a contract, and that there was a term I had to meet so as not to get charged all these assessments. I am in the hole by $440 so far in just 2 short months because Mickey ** set me up to meet $2000 to $10000 in credit card charges. I was unable to meet these and have 2 charges of over $40. Now they are also charging me $350 for cancellation fees of a contract I never signed. Good luck to all of you who give this company a try. Fair warning, do not trust Mickey ** or Victoria, and Ian has no customer service skills whatsoever.

I was looking for company to process credit cards. When I called Leaders salesperson Anthony told me 1. Cc process fees will be 1.99% top plus $0.19 per transaction. 2. If I don't process payments during a month they will charge me $10 fee to keep account up. 3. I can cancel my account anytime or close for season (as we are seasonal business) without fees. I took notes. Based of that information I signed up as it looked better than other 2 companies I was comparing. When it was up and running we did test of $0.01 and I processed customer payment of $4000. I saw charge of $79.60 which seemed pretty reasonable. To my surprise later in a month I got charged another $103 with total of $182.77 which is definitely more than 1.99% promised.

I purchased the clover through this company and they omitted all the important things when signing you up for their services. Like they can hold your funds for a period of time before releasing them to you. They say that you can cancel at any time and you have a 30 days buyers remorse period but when you go to cancel the services within that time frame they say all purchase are final and there are no refunds. These credit card companies are a ripoff and if you are looking for a merchant account services you should go through who you bank with. Don't use any of these scam artists like Leaders Merchant Services!!!

Signing up with Leaders Merchant Services was extremely easy to do, considering the fact that TWO of our neighbors work them! Our bookstore is located right in the middle of Fort Myers strip malls next to a nail salon and a cookie shop. Both neighboring businesses have never complained about Leaders once! The nail salon has the Clover Flex and the cookie shop has the Clover Station. We also went with the Clover Station to better fit our customer's needs. We're even connected to Apple Pay. These millennials are all about it so we had to get it to keep up with them. It's been hard these past couple years to keep the business alive, but with recent changes in our merchant processing services, the people haven't been afraid to buy! Thanks, Leaders Merchant Services for the cool new and easy to use Clover Station!

Be aware of Leaders Merchant Services. They will keep calling you every day to open up the account. Once it’s open forget about it. All drama & game starts. They Will lie all the time. Save your money & $350 cancellation fee from this thieves. Go with well known company. None of them from internet. They are bunch of repos. They pay internet providers to get 4 star or 5 star status but it’s all lie so save your hard earned dollars.

DO NOT BUY FROM THIS COMPANY!!! I bought a clover station for my retail and 1 month after they cancel my account because most of my customer are oversea and are using international credit card and RISK MANAGEMENT decided to close my account without any chance to me to find another company. As my account was subtly cancelled, I don't have any option to receive payment from my customers. The quick solution that I found in order do not stop my business was create a SQUARE account to accept credit card while I'm fighting to return the CLOVER STATION that now is a garbage for me since I cannot use anywhere else. Very unprofessional what they did to me. Never again I'll buy from them. iPayment is the company that owns Leaders Merchant and the sales guy that sold the machine to me easily said "Sorry man I cannot do anything for you."

I have not had a pleasant experience with Leaders Merchant. I have the original quotes from them promising the lowest rates across all competitors for credit card processing, no hidden fees, easy processing, etc. First, from consumer to my back account took 5 days. 2nd, the fees were much higher than originally quoted with all kinds of add on fees. Thirdly, my account had been open for less than a month and I was charged a $350 cancellation fee that was mentioned nowhere in any correspondence with any person in any conversation or email regarding cancellation. I am a small business. $136 in credit card payments cost me $400. If you are a small business, do not sign up with this company.

I started a small business about 8 months. 90 days in there started to appear crazy fees and every credit card swipe was coming in as NON Qual. If you don't know what that is, please have someone explain that. They set you up with really low rates for tier 1 of your credit card rate but be assured you will never see that. I have tried to cancel for the last 4 months and they keep hitting me for over $300 a month even though I stopped using their credit card processing in February. Worst service for a small business. Don't use them.

I was told there was no contract. I was told the terminal was free. I was told lower percentages than that which I received. ALSO, they don't send you statements - you have to access them online and PAY FOR THEM. I've been being charged $40/mo terminal fee. There is a 3 year contract that automatically renews. Random fees for month end charge $25.88, less discount paid $60.72, random fee $168.95, additional fees $129.00, and on and on. Also, it is impossible to get through to someone in customer service. SO, it pretty much is the same as everyone else has written here. Although they say they are the top rated on the internet...I'm quite sure they purchased that rating with everybody's erroneous fees!

These crooks are just that, CROOKS, they claim to come charge you $9.99 a month, it's a LIE, they charge you $9.99 a month plus $30 a month if you don't meet a monthly quota, plus 1.5% off each transaction and allow transaction to approve then decline after the sale, and here's the best part, after you realize they're a scam and cancel your account, they proceed to attempt to ** your bank account for $350, thank God I got my bank to return the charge, and close my account. DON'T FALL FOR THIS SCAM.

I would give them a zero if that were an option. This company's salesperson is possibly the most dishonest individual I have ever spoken to in retaining services of any kind. Their salesperson told me over the telephone how their fees are low by industry standards, and that they have no long-term contract, so I could leave at any time without charge. After the sales pitch, they send you a very short agreement over the Internet for your online signature. In the small print, they reference a "Guide" that you will be receiving once you've signed up. AFTER you have engaged them, you receive a 64 page "Guide" chock full of fees which were never discussed by their salesperson, including a $350 fee if you discontinue their services. So far, their "low" fees have averaged approximately 6% of my total receipts. I wouldn't wish this company on anyone.

After I attempted to discuss an application with the sales agent Josh **, I was issued an acct #. Having no idea that they used that as an actual contract with me, I tried to have many mistakes and extra charges that were not discussed in the initial conversation. I called the customer relations line and spoke to Cassandra who said that I would have to do the work with some 3rd party vendor to make these corrections even though it was not my mistake. At that time, I was concerned about fraud and asked to have the application shut down.

I closed my account two years ago. They automatically take $80 each month from my bank account, I called them several times, or can't change them and they always transfer money from bank account automatically, I ask my bank branch to reopen a new bank account, I thought this would be over, but after two months, I received a letter from a debt collection company. I wrote this review after I paid the debt collection company’s money. I hope everyone will not be deceived.

Run! In my opinion, this company is highly unethical, and would be better named MISleaders Merchant Services. I closed my account with them two months ago, and closed out the associated gateway, so they can't possibly even process a charge for me, and yet, they took $164 from my bank account today for various junk fees and an annual "account fee." They claim they never received my account closure form. When I asked them how to make SURE that they get it this time, all I got was a bunch of mumbling about 7 business days and "will be submitted for review".

Had customer filed the credit card payment dispute 2 months after purchase. After reviewing the purchase document, credit card issuing company found vender had following all purchase policy, and denied the card holder's dispute claim. I (vendor) then received a credit advice from my credit card processing company - Leaders Merchant Services on Jan. 09, 2018, stated "the credit had been returned to your account". One week later, I didn't receive the credit, so I called Leaders Merchant Services for the credit status, but was told the funds was holding by their "Risk Department" Ms. Jenny **. They couldn't tell me why, but asked me to check with Jenny.

I got a proposal that said I would save 132.00 a months. Now after reviewing my bills over three months they're actually higher than my previous processor, also in their bills they put the low rates and leave out the high ones so you have to calculate what you're paying, very unhanded to not put all rates on your monthly bill. They figure people don't have the math skills to figure out how much they are charging you. They have a 64 page terms and condition as well figuring you won't read the whole thing and go by the rep word.

Our customer have been waiting for their refund of $2000 for over 2 weeks and they still haven't refunded them! We cancelled and they said there was a FEE! When we signed up they said it was month to month with no contract, now we have to pay $350 to cancel their services because it was a contract. They don't know what is going on, and it is always a runaround. They are a piece of ** company. Don't sign up with them. They are crooked! They are so quick to take your money but take forever to refund the money.

They lied to me about the fees and they electronically signed my name to an agreement that I never agreed to or was privy to. I never used their machine and was told that I would only be charged 2.5% for each customer transaction and .19 cents. No monthly fees, no hidden fees (I asked), no contract. They took money out of my bank account 2 days prior to signing up and I missed it on my bank statement. Then another annual charge, compliance charge, charge for not using my device, charge for not making 1000 in a month, etc. Lots of charges. Mickey the salesperson lied.

When signing up with them they promised a lot of things. However, we found out later they are all lies. They tell you there is no contract or cancellation fees. This is a lie. You will be under a 3-year contract and have to pay $350.00 to cancel that contract. They tell you low fee percentages like .15% for debit cards and 1.55% for credit. This is a lie. First month charged $225.96 in hidden fees. Second month charged $485.72 in hidden fees. Third month charged $126.41 in hidden fees. They also never tell you about the yearly fee you will have to pay thats $120.00. Three months under these guys and our small business paid over $1,188.09 in hidden fees we were never informed of. We couldn't budget for that so we paid the $350.00 and cut our losses to get out from under them and their hidden fees.

I just recently opened a new location for my business and my husband suggested I look into getting a merchant with lower fees than PayPal due to the anticipated potential increase in my sales. I signed up with them very reluctantly because I didn't want to give all of my personal information to someone over the phone, I also didn't want to give information to an entity that didn't have a location I could walk in and see. However, the representative said that he could e-mail me the form so that I could fill it in without providing my information verbally. So I hesitantly gave the information via e-mail. After submitting everything, I received a welcome e-mail. I was never given a physical or e-mailed contract, terms and services, etc. explaining fees and policies.

The customer rep promised the world and all looked great until we got to the signature part of the agreement. The rep Mike made no mention of the fact that there was a three year agreement. He also tried to skim over the agreement that stipulates they can change the rates and cost at any point. This is quite the bait and switch. The problem is they have some personal information and we do not know how they will try to steal our money at this point. These people are flat out criminal in how they conduct business. RUN DON'T WALK AWAY! Much like everyone else, if we could give less than zero stars, we would. Thank the heavens we didn't complete an agreement with them.

Mine same as all the others. Outsourced sales force answers all questions they way you want to hear: cancel anytime no fees, no monthly fees, low discount rate, etc, etc. Leaders did not charge a monthly fee but their sister company charged $60 per month to rent the "equipment" which was deducted from the checking account and not deducted from the monthly statements. This number does not even show up anywhere on a bill. Was using PayPal at 2.5% or so. They promised 1.65 but my monthly average for 4 months ended up at about 12% with all the "one times fees, security fees, reporting fees, etc." And of course the $350 cancellation fee.

Leaders sleazy Salesforce quotes low rates and no fees then once you sign up the rates are not what is expected. Their fees are sky high and they tell you it will cost you $350 to cancel. They claim it is all in the fine print of the extensive document that they have you e-sign. But they will never provide a copy of it once you have signed it. I don't have time to write a long explanation. Just don't use this company. Ever!

I signed up for a 2 month (60 Day Trial). When I went to cancel they tell me I am stucked into a 2 year contract. They take money every month. DO NOT GIVE THEM YOUR ACCOUNT NUMBERS, once they have them the withdrawals for fees that are not supposed to be begin and never end. Cancelled after 2 years of nothing but fees to get hit with a $250 cancellation fee. Now I am told it was a 3 year contract. I cannot get anything in writing from them, all I get are withdrawals from my account. They use outside salespeople that do not tell you the truth. Nothing they told me was the truth, that is why they will not put it in writing.

I contacted Leaders on July 12 to ask about pricing and terms for their e-commerce Merchant Services. The sales person Juan ** described competitive terms and promised there were no other fees of any kind. I said I wanted to call a few other companies to compare terms and rates. He recommended that I complete a no-obligation application with him over the phone, and then he could work on it while I called around. He promised to call back in a few hours with underwriter approval, and then I could decide whether I wanted to open the Leaders Merchant account. I told Juan that the business would be under my wife's name and she was not available now. His response was that I could apply for her if I had her SSN and our joint bank account number, and it was still a no obligation preliminary application. So I gave him the info and hung up.

If I could give this company negative stars, I would. All of the complaints you see below, are the truth. I tried to cancel their service after 2 months but my emails went unanswered. This company will charge any amount of money without any reason. They also don't show up properly on your bank statements in order to hide from you. They charged nearly $1000 from me in 4 months and I didn't use the service.

Please be aware with this scam company. When I sign up (2-2-17) with this company (Jeremy) the guy told me 1.5% in every transaction plus $0.18 cents each transaction and $4.99 monthly fee and after 12 days I sign up they charge me $4.99 and everything was fine. But on 3-02-17 they took $209.47. I didn't saw that transaction until I get other charge on 4-03-17 for $347.04. I called to the company asking about all those charges and they told me all that are fees. So I don't know which fees they are charging me. Because everything we do by phone and never send me paperwork anyway. They don't want to return my money. Now I have to cancel it. I write this just to prevent others falling into the traps of these SCAM COMPANY. PLEASE PLEASE BE AWARE WITH THIS "COMPANY". Don't sign with them.

When I initially spoke with their rep, I repeatedly mentioned I was just getting my website up and running and was looking for cost saving merchant services since I anticipated low sales. He assured me that the rates would be very minimal with no monthly fees. Absolutely no mention was made about PCI charges until I saw the money deducted from my bank statement! And then I was assessed additional fees for "non-compliance". Another agent explained to me what this was all about and said if I became PCI compliant, they would refund me for the last month's charge of $40. I had no clue this entailed completing pages of questions which was extremely time-consuming. Also, the refund was a pittance because they continued to take out a monthly fee and other hidden charges.

This company is NO GOOD. MY EXPERIENCE - Date: Thursday, November 17, 2016, 6:25 AM. I've talked to 3 people asking the same questions but I haven't received equipment for service. I was told it would be mailed. It's been two weeks now and still haven't received. Email me or call me asap. Beauty Supply.

DO NOT EVEN APPLY TO THESE CROOKS!!! ONCE YOU DO, THEY'VE GOT YOU!!! Stay as far away from this company as possible. I applied to them in June, and despite NEVER COMMITTING, they began taking out fees galore until I finally realized it. It took awhile because I'm the sole owner who wears all hats and I began taking automatic payroll checks at the same time, so I thought the fees were from that. Since all the fees were abbreviated and didn't mention Leaders, I couldn't tell. They started taking out $39.95, then it shoots up to $168.95! Plus other small fees, of course.

I was trapped into a 3 YEAR contract. I feel this is a clear sign of a scam company. If your business was solid you wouldn't need to have a contract with high cancellation fees... Every month there is some new fee slipped on to your statements, whether it is a "REGULATORY FEE", "ENHANCE SECURITY PKG", "MC LOCATION FEE", "Customer service fee", a "PCI Compliance fee" which is $40 Month. Most the time when calling the employees are already sour, they know each call is most likely going to be a compliant.

They tack out money in the name of IRS more than $2000 and hold the money. They your co is not verify. When I contact them why guys holding my money they said "we transfer the money to IRS" and when I asked IRS "you received my money?" they say no so since I haven't got my money back from Leader Merchant Service so please help me out to get my money back.

I decided to apply for an account with Leaders Merchant. Of course the representative Mo was very friendly and went on and on about how highly recommend that his company was in the reviews but I became suspicious and decided to check out the reviews myself and after looking at the Consumer Affairs report became very dissatisfied and called Leaders Merchant back to ask questions. Of course the representative Mo kept stating that there will only be a fee when there is a merchant charge. Then a few minutes later I received an email saying that there was a statement balance of $45 so I called Leaders Merchants back again and he said "Oh, I made a mistake. I forgot to remove that," then I started asking more questions and he made a comment "Oh well, I don't know what they do upstairs."

This organization is so ridden with fraud. I signed up for a credit card for a 10 day period. Told the sales rep several times that's all I needed it for. I signed off on an equipment form and was charged $40 to turn it on and send it. OK - I used the machine ten days - no problems - packed it up on my dime and shipped it back like the rep told me to do. I said I would like to get it back in the spring when my seasonal biz picks up. He said fine. A month goes by and my account is hit with a $56 dollar fee. Internet fee???

When I got the contract there was a $40 fee for non-PCI compliance. The guy signing me said just don't worry about it. He also said there is no contract. I can terminate anytime. First 12 months went fine with no issues. After that they started charging me $40 and another $9.95 a month. I called them and decided to cancel and got slapped with a $350 charge for early termination that was in a very small fine print. BEWARE. Stay away from this Crooks.

Called in to Leaders to create my merchant account. Spoke with a nice lady, very pleasant. We talked about the rates, I was very satisfied. I get the application, I sign it all well and done however next day I receive an email stating that my account has been closed and I am charged $350. I call up customer support, they keep bouncing me from department to department. In a couple of call attempts and around 3 hours later I get to the merchant services dept. Guy tells me he doesn't have to reveal to me why they closed my account. So I tell him that "it's a very nice business you got there...opening accounts for people, closing them the next day for no reason, charging cancellation fees and then ignoring your customers", to which he didn't respond and transferred me to another lady.

One of the better local merchant services I've worked with in my 10 years in business. Reliable card readers and decent service. I've talked to several of their customer service reps and they were all helpful. Would recommend.

Advise to any small business looking to get involved in a credit option for your customers, this company is not where you want to be. I run a small fitness facility and spoke with a "Mr. **" who feed me anything I wanted to hear, seemed like an great person to work with. I informed him that any fees upwards of $30 a month on top of the usage fee would not make sense for my business as 80% of clientele pay CASH.

All was good when I set up account. Nice guy. Very personable. I thought I was off to a great professional partnership. Explained that I was an independent part time therapist who only occasionally had someone want to use a card and I wanted to be able to extend that courtesy. I've been in business for over thirty years. I know when I've been lied to and cheated. I was not told that I was signing up for three years and that there would be a $350 cancellation fee. I never would have agreed to that. I understood that monthly bill would be approximately $25 - $30 given what I do, It's been $75-80 a month for running maybe two transactions a month... to be fair, maybe four, amounting to no more than a couple hundred dollars a month if that (occasional insurance copay). Ludicrous.

I canceled my account with Leaders because they lied about fees, has the worst customer service, and they offered me a refund but I never received the refund and their manager Travis and Brice never answers the phone or returns my calls since they offered me the refunds. They owe me refunds on transaction fees for $12,403.60.

DON'T USE THIS COMPANY, LEADERS CHEATERS SERVICES... I was verbally told of a $9 monthly fee which turned out to be $39. Was charged $168 two months later for what they say security fee. Then tried to close out my account and not use this company anymore and was told there is a $350 cancellation fee that when I remember asking the agent if I want to get out what do I do and he said just call to stop using them. That was a lie. It also took 3 weeks to get a hold of someone, plus they will pull this card that "that employee no longer works with us". I never even got to use the credit card reader but I was left $500 in the hole after I wanted to not use LEADERS CHEATERS anymore.

This company is horrible. I was told by the salesperson that there were no monthly fees at all. I start to see monthly fees. I email the salesperson and he never responds. Next month, a monthly fee for more money. I call and they tell me that the contract (small print) says that there is a monthly fee AND there is a formula based on use that makes the fee go up each month based on how much you use it (never discussed!) And that I am in a 3 year contract and it will cost me $350 to get out of it! (NEVER DISCUSSED!!!) In my opinion, Unethical company.

Initially using Leaders Merchant Services as our POS Credit Card merchant bank vendor. We decided to switch to another vendor. We both telephoned and sent a request for account termination via USPO mail. Months passed and we were still being charged monthly fees. We again telephoned and were told no such request was received. We have since sent faxes on two more occasions, as well as telephoned, and we keep being told "no such request received" while they keep charging us against our Corporate credit card account. This is clearly robbery; a refusal to terminate an account upon customer wishes. We informed Leaders Merchant today, June 7, 2016 that we will institute legal proceedings.

Today I was congratulated for being "Approved." After reading a suspicious review about the company, I did some further investigation and found many MANY dissatisfied customers. This frightened me because of all the hidden fees, charges, etc. So I called the company and YES! They confirmed my fears! I was told when I talked with the sales representative that there would be NO monthly fees charged for my account.

I've worked with them in the past and had no problems. The machine they gave me was pretty new and it was exactly what I needed. No company is perfect but Leaders will definitely do the job.

As a business owner I was approached by this fraudulent company that they could save me money on my processing fees with no monthly fees and lower processing fees. First month seemed ok. Second month I got charged a monthly fee of around $54.00 which they reimbursed me when I called and inquired about. After that every month my monthly fees exceeded $100.00 plus I was getting an additional $8.00 fee which no one could explain why. After this continued I called to cancel my account and was charged a $350.00 cancellation fee. When I called customer service to ask if they would negotiate with me they flat out told me "No". I have absolutely nothing good to say about this company or their employees. Do not do business with them. They will rip you off!

This is the WORST company in the history of companies, ripping people off. They have an insane amount of hidden fees. I use the for 2 transactions only and they fees is costed me more than what I made. Stay away! Total FRAUD!!!

Got an account with them. A salesperson came to my house. I was told $100.00 for activation then $15/ month 3% of charges. So far so good. First bill came 29.00, next 39.00, next month $69. First charge to a customer did not worked... oops, then 129.00. Sent a cancellation certified letter to their shady PO Box address asking to return overcharged fees... Never got any answer. I have stopped payment from my bank. I called them this week and was told to contact customer relation. Called them yesterday and was told I need to contact collection, but they are not there... amazing! Today came through another account 2 charges of $350.00. If they are not scammers then I don't know what they are. STAY AWAY FROM THIS COMPANY. THEY ARE SCAMMERS.

THIS COMPANY PUT IN HELD MY MONEY FOR THREE MONTHS AND THEY NEVER REFUND COMPLETE MY MONEY, without having any reason or basis. THIS PERSON Aimee ** of Risk Management, very unprofessional and despot person, never answer my calls. NOT RECOMMENDED, FRAUD COMPANY.

When you call for information are very helpful giving me all the information and competitive prices with respect to others and with very good deals. The first thing that occurred to me was that they took more than 48 hours to deposit the money in my account after they began to collect things that had never told me. And I call them and they said that was a mistake. And the next month I was charged an annual fee. which never know about that. I call them and the person who attended me was either negligent and said that was what I have to pay. That made me angry and I call to cancel my account which I had been told that I could cancel anytime. And I cancel and they charge me $350 fee for cancellation. Something that no one tell me. This company is the worst thieves. Are used in less than 3 months they take me more than 1000 dollars. Now no one answer the phone or give any explanation. Don't use this company.

OMG! I applied for Leaders Merchant services because it was rated in a top ten of the best review. I was approved and after the first few attempts at making charges, they all failed. I called customer service and they attempted to remedy. They failed. They said they would call me back, they did not. I called them back and made several more attempted charges with no success. I received an email days later stating that my account has not been used within the last 30 days and was being deactivated. I only had the account for less than a week!

I signed up to have them process our credit card transactions, took forever to get a reader in the mail. Two days after the reader arrived I noticed a $25.00 debit on my account, it is from Leaders. I call them and they tell me it is because there were no transactions in the prior month. I explain to them that I basically just got my reader from them two days ago, they pretty much laughed at me and copped an attitude.

My partner and I have been clients of Leaders merchant or should I say (crooked scammers) for about three weeks now and we have been dragged through the mud ever since our first transaction. We have had problems after being notified days later our batches were approved and we were to receive our funds in 24-48hrs from then but low and behold our funds were placed on hold once again, another void to stop us from receiving and funds.

In the beginning I made sure there would be no early termination fee. It is in my contract. Now more than a month later I have a 350.00 dollar cancellation fee taken out of my account. I have called them and they said "oops your right". Now they are telling me I have to wait 30 days for my money to be returned to me. Because of the process. Now I do not have use of my money or the money I could make off of that money for 30 days.

The above company is withholding $6670.00 from our company. This money was for final payment on two of our jobs and one was for a deposit on job. We did have a chargeback with this company, that I responded to in the correct manner according to Mr. **. I was told on 1-3-06 I would be receiving the monies within 24 hours, the on 1-4-06 I was told that I would not be receiving my money for 90 days. I have filed the paperwork required by this company and they will not release our money. This chargeback has nothing to do with us considering that we are the new owners of the company as of 10-15-05. The customer signed the contract on 10-8-05. We have not had any chargebacks since taking over this company.

I was charged a $99 annual fee that I was not informed about. I wasn't charged this until I cancelled my service with this company, which has also threatened to charge me $350 for cancelling. I am a small business and I wanted to use them as my merchant service provider for credit card transactions. I was unhappy with my services which I felt was inadequate. I would loose customers who waited over 20 minutes for transactions to be processed. When I cancelled this is what happened.