Leaders Merchant Services Reviews

Applied for their services on Friday 6/9 2023, Spoke to Kenny **. Decided within an hour to not do business with them. Contacted Kenny who assured me that the application was withdrawn before it was approved. On 6/11, Leaders opened an account in my name without my permission after I was told in writing that I no longer had an application with them, they have an injunction against them for deceptive practices, I am contacting the DA's office and all proper authorities, Very shady company.

I had a very bad experience with this company. They overcharge me every time I process a card payment. They want you to run Network scan every 3 months and if there's an error they will charge $89.95 for not being compliant. I never heard of this before and they won't refund the money till I do the scan so I did the scan and closed the account with them and now they do want to refund the money.

I was approached by their sales rep., Mr. Mickey **, to apply for a merchant account. After applying in April, I read some reviews about their services. I did not feel comfortable to proceed because of many negative feedbacks. So I called after 2 days to cancel my application. However, I was told the account was approved already. Mickey told me that their services would be great and the payments would be transferred to my bank account within 24 hours. Therefore, I started using their service on May 1st to give a try.

I I don't feel like spending any more time on this. They've cost me already a bunch of time and money just to say all of the other complaints are very valid and the people answering the phone don't know what they're doing.

I signed up with them to help process credit card payments for my customers through their rep. Rhett ** Account Executive Contact Info: **. They were debiting money from my bank account contrary to our discussion and what was written in the signed contract papers. This company is a fraud, do not do business with them. The last debit of $105.56 could not be explained by their customer service. They bear different names to deceive the public. My fund was held for 1 week without any good reason. All kinds of hidden fees will be charged to your account. Please run away from them and go to Square Company for your business. The transaction fee that Burke mentioned to me when I signed up was completely different from the debits posted to my account.

I've used them for approximately 10 years. I was recently offered a lower rate and statement credit from another provider and switched. Tried to cancel their service online and over the phone, but they didn't close the account and charged me an end of month fee of $139.94. They won't refund. BEWARE, that's some shady stuff. I'm going to dispute the charge and report to the BBB.

I will never work with this company anymore, start new account on 09/21 and got POS malfunction POS. No tech support was able to help and needed to wait for new POS. Never got any help with account setup and waited more than week for payment. At this point I closed the account but the merchant decided to reopen the account and keep charging for services. Account closed again but still get monthly charges, no one to talk to. Run away.

Updated on 08/19/2021: I signed up for services with LMS but canceled before ever using their service. I have the name of the person I spoke to and the cancelation number. LMS withdrew $781.55 from my account fraudulently. They withdrew this money after I had canceled and I never used their services anyway. I have telephoned, emailed, written letters to the main office and a certified letter to the president which was returned unopened. I actually spoke with a real person last week who said she would have her supervisor call me but, no surprise, he did not.

I wish I had seen these reviews before signing up with this credit card processing company. I had been using Square for years without problems, but their fees were high. I searched for companies with lower rates and chose Leaders Merchant Services. However, after the first month, I saw a charge in the amount of $106 on my checking account & this was after they ALREADY took fees out of each charge they processed. This was more than I was ever charged with Square so I contacted them. The support person was completely unhelpful and did not seem to know what I was talking about.

Do not use this company, their are full of hit fees. Do not let Mike ** fool you with lies and says their dont charge this or that and then when you question their are the worst customer services ever. Stay away from this company services.

I called Leaders looking for a 2nd processor for an upcoming business. 1st thing I said, "I do NOT want any fees. PERIOD! NO fees." I was told they could waive the monthly fee for a higher processing rate. I agreed. Making it clear again... NO FEES, no monthly, no cancellation fees, NO FEES. I also didn't need their services for 7 months but rep convinced me to sign up now for the no-fee promotional, and I will not get any fees. I was charged $41.20 in April for inactivity during the covid shutdown. I fought with CS who kept saying, "we don't refund fees." So I cancelled my account in writing. I was charged $41.20 a month later again.

I was opening a small business and shopping for a credit card processing company. The representative from leaders offered me a free cc reader and a fee of $10.00 a month, $.18 per transaction. I've had it 3 months. Every month my fee goes up. This month it was $140.00. I just spent an hour on hold (still haven't spoke to anyone) trying to get my account cancelled. Leaders is the worst!

This company is on the borderline of a fraudulent company. Hidden fees. Very unprofessional staff and procedures. I have been in business for over 40 years and would not recommend this company to anyone.

I signed up in November with Landon Phillips owner. I told him I needed the reader within 5 days which he assured me would happen since I had a Xmass Craft show. The credit reader never arrived in time for my show and I lost a lot of money. A week later someone from the call center called to verify my address which did not make sense. They had my correct address on file. I then requested to cancel my account and I sent an email to Landon Phillips to also cancel my account. I believed everything was taken care of when in late January I received a letter stating I owed 10.00 for the reader and I called and told them I never received it and canceled the account in November 2019. In February, March and April they charged my checking account 15.00 each month.

Misleading!! I was charged before receiving card reader. The fee are way more than discussed. Suppose to be around 10 a month. I was just 92.97 when I didn't use product in fees, I was close down cause of covid. These fees was supposed to be waived. I received the equipment and didn't like set up or anything tried to cancel same day. 350 without even using.. No grace period nothing.. I'm a one person salon owner that didn't really think I was be so stupid in believing this was a great company cause of website. Everyone stay away from this company!!!

If they were the only business left for running credit cards I would not use them. They are crooks, dishonest and lie to your face. I hope that no-one ever uses this company again. I cancelled my account and found out they were still charging me for five months. I asked for a refund and told me "too bad".

As someone who doesn’t like intervention on business from the government, I don't believe its job is suppose to protect you from business that are trying to scam you. As soon as they get your account info expect random changes and if you think you will speak to any customer service about the issue, good luck! They should be shut down, and any 5 star review for this company, we know what’s up!

I started with this company in November. The equipment was problematic. I canceled my account January 23 and to this day they continue to withdraw money from my bank account without my permission They are real easy to get on the phone with when signing you up. Just try and contact them when you have problems, no luck.

I was lied to. They never even finished fully getting me set up to process credit cards. I tried numerous times to contact someone and it was impossible. I was needing to run credit cards but never received my equipment and was never finished getting set up to do so. After a week of trying to contact someone and me finally stating I no longer needed their services then I received an email. But as a business owner I didn't feel that doing business with a company I could not even reach was a good idea so I just told them I no longer needed their service and since I was never even set up to be able to process credit cards I left it at that. Well 3 days later I see a $350.00 charge on my bank account from Leaders.

This company is not serious, they lied to me since day one, they say my monthly cost will be 9.95$ at month, they finally charge me 90$ plus 15$ for the internet services, plus the customer services is terrible, sometimes I spend 2 hrs over the phone trying to speak with someone, send emails and never got a answer.... If you want to avoid a headache, and very disappointing situation avoid this company..!! This company is -10.

DO NOT USE THESE THIEVES NOT EVEN IF THEY PROVIDE YOU WITH WRITTEN CONTRACT. This company is totally scam. They charged my account $350.00 for cancellations fee. They will promise you a low rate, but when you start working everything will be more expensive than $ 30 per month and 350 for cancellation. I canceled the contract with them and saw that the withdrawals are ongoing. We called five times and waited 40 minutes on the phone, spoke different associates and were assured the matter was resolved. The withdrawals kept coming. After I called them again and said that I would complain Federal Trade Commission they promised me a refund of $ 350.

This company Leaders Merchant does not comply with the agreement and what they offer on their website. The promised charge way less than they are charging me and now I have random charges on my account even if I do not use them. They promise one thing on their website and deliver another when you sign the contract. I tried to call customer service many times and they are always busy to pick up the phone. I called at least five times and they did not pick up once; always waiting over 30 minutes. I emailed as well and I never got a reply even to the person that I was in contact with for many times before signing the contract. They simply vanished and don't care about their customers.

THIEVES! They never paid me for the one transaction that I processed in the amount of $125.00. Came up with every excuse in the book as to why they weren't sending it. Blamed it on my bank, me, the sky and God! LOL. They tried to charge my account $350.00 to cancel, even AFTER they refused to send me my money. No access to managers. Are you tired of companies getting away with this? I urge you to file complaints with the following agencies, as I did. Federal Trade Commission 877 382 4357. Consumer Finance Protection 855 411 2372. You can also file a complaint with your state's Attorney General's Office.

This company is totally scam. I found them on the website with all the 5 ⭐️ rating. He advise me $30/month, 18 cents/swipe, .15% qualified rate, 1.4% mid qualified rate, 4.44% Non qualified rate. I asked him, "Anything else I need to know because I don’t want any hint charges." He said, "that's all." I did not check my statement until last week (14 months with them). I find out that the first 2 months regulatory fee 7.95, I access fee $2, Min Discount $21.78, batch header 35 cents/ea. Next month add another fee pci fee $129, additional fee $59.95. Next two months add another fee: Company.Com bus $19.95, 4 months later add another fee: Enhance security pkg $9.99. $350 for early termination, none of which you have told from beginning.???

We signed up with Leaders briefly. We switched to another merchant which was less expensive and much more compatible with our scheduling system. We immediately cancelled Leaders, or so we thought. The Leaders withdrawals kept on coming. We called twice, spoke to two different associates and were assured the matter was resolved. The withdrawals kept coming.

I was told by Josie over the phone when I signed up that if I purchased the mobile processing equipment ($91.80) I would be charged 0.19¢ per transaction and 1.5% on all transactions and all annual/monthly fees/charges would be waived. This couldn't be further from the truth. I used the service to charge only one customer for $125.01 on purpose to see what the charges would be. I received $124.82 and was also charged $10.54 and then another $2.10 for this transaction. I called to cancel (which took over 3 hours on hold) and get my money back for the equipment since I was lied to and was told "the equipment is non-refundable."

Lots of undisclosed fees. They send me a fee schedule, so I sign up for the service just to find bunch of fees at the end of first month. I informed my bank and file a police report. DO NOT USE THESE THIEVES NOT EVEN IF THEY PROVIDE YOU WITH WRITTEN CONTRACT.

I have been doing business with Leaders for 3 Years and it has been nothing but a pain. They are always changing the fee and always tell you something different than the last person you talked to. Now that my contract is up they are giving me the run around about closing it. I have had my own business for 15 years and this is the worst business I have dealt with.

I am a new customer. I used Square for years with no problems but wanted a cheaper company. You get what you pay for. I have left 8 calls for customer service. No return calls. I waited four hours on hold. No one answered. I tried live chat and the live person she was just an operator not customer service. They are not depositing money into my account in a timely manner. It takes a week to get a deposit. I think it is illegal. They are so friendly when you sign up. Do not be fooled.

I have been with this company for only a few months but have had nothing but trouble. The card reader they sold me does not work right and they never return phone calls! I am not able to reach anyone and none of my sales from over a week ago have gone into my account yet and I CAN NOT REACH THEM! I was never told of a huge cancellation fee when I signed up as others are reporting. DO NOT USE THIS COMPANY!