Insperity Reviews

Dealing with these people is as enjoyable as a root canal without painkillers. 2 years of emails and phone calls to get something as basic as a form mailed to my residence and this appears to be impossible. If you need to reach them via phone good luck. After having to give SS#, DOB, address just to be connected to a person the chances of speaking to that person are slim. The most likely scenario is the receptionist will contact the person you wish to speak with, that person will relay a message to the receptionist who in turn relays back to you. Forget direct communication. My personal experience has been these people are a joke of a company with little to no knowledge of how or what actual customer experience actually entails. I realize this is just my opinion based on my experiences but they are nevertheless MY experiences.

I am submitting this review and complaint to document a deeply concerning experience with Insperity that resulted in billing disputes, material misrepresentations, and—most critically—the withholding of payroll and compliance records required for a state audit. This review is factual, not retaliatory, and intended to inform other business owners evaluating PEO services.

If I could give them zero stars I would. They fired my small business as a client out of the blue after 4 years saying we “no longer meet their risk tolerance”. Zero workers comp claims, zero HR complaints, very low usage of their services. My company is growing, with excellent financial performance, and very little employee turnover. No explanation. Just dropped. Left us scrambling shopping for group health, dental, vision, EPLI, workers comp insurance, switching 401k accounts, migrating payroll ABs what little services they are still willing to provide at the 11th hour. Our sales rep was very apologetic and always helpful, but the overall company is terrible and I will now tell the many business owners I know to avoid them at all costs. At a minimum, don’t ever trust that they will renew their contract with you. Be proactive well before renewal time to avoid the awful situation they left us in.

We used Insperity. I got laid off without being reimbursed for over a year's worth of trade work. The agent who was supposed to handle it did a horrible job by postponing meetings and being consistently tardy to her phone calls and appointments. She is as unable to answer if it was lawful for my termination without being made whole. I've reached out to insperity numerous times about this but they won't call me back. We're talking 3-4 months and potentially 10s of thousands of dollars. I will be handing it off to an attorney because insperity refuses to fulfill their legal obligations. Stay far away from this company..

We switched from another PEO to Insperity in Sept of 2022. The onboarding process was so difficult that three weeks before the switch date, I told them just to stop the whole process. My sales guy talked me off the ledge saying that the hard part was over. 97% of the process was now complete. Just hang in there. So, I did. It was the worst business decision I've made in years. Three months into the payroll service, I was preparing to do my taxes and realized that they had my business classified wrong. (Had me as a sole proprietor versus employee of an S-Corp.) So, they hadn't been taking any payroll taxes out of my paychecks. When I asked them to correct the problem, they said that they couldn't fix any past paycheck problems and claimed it was my fault for filling out one of the many many many onboarding documents incorrectly.

I took a moment to look at all the 1 star reviews and they are pretty on point. Sounds like we have all been treated the same. Salesmen selling how great Insperity will be but once they get you onboard (which took around 3 months for me!!) They just turn and burn. Salesmen both told me they would send me some business but it was just a lie to get me past their incompetent team who onboarded my company. Tax people screwed up my 941 and then blamed my last payroll company and when we double checked then they pointed the finger at me for not giving them the right information which also was what did it for me.

We switched from Insperity PEO (WO) side to Non PEO (WX) Insperity due to changes in our workers comp insurance. We decided to keep with Insperity since I thought it was going to be an easy transfer as they stated it would be. It has been nothing but a headache and now all of our support team that's supposed to be there for you after implementation is unresponsive. I'm sitting here tying to process a payroll and can't because I get a hold of anyone for a question. I saw on Yelp that they have 44 reviews all with 1 star and the same complaint I have. The Insperity PEO company was great because you a dedicate contact to answer all your questions. The Non PEO Insperity leaves you in the dust!

As an employee of a company who used Insperity I would seriously warn buyers to be aware of how they treat people. Their failure to communicate during an employment verification process left me without insurance. They kept changing the requirements and not telling me where I could find forms they sent which were next to impossible to find on the portal. Employers, if you want your employees to twist in the wind with Insperity's incompetence, have at it. If you want a company that takes care of your employees, look elsewhere.

We use all of the HR solutions with Insperity and they do a great job and there's always somebody available. We have a rep assigned for each thing -- payroll specialist, HR specialist, and they're very easy to work with and easy to get ahold of.

I always have good interactions with the customer support of Insperity. They have always given me what I need. Everything's been good. We utilize the 401 investment with them and the online time submission. It's nice not having to worry about doing all the taxes myself and all the health insurance for my payroll. And that really helps me out and saves me time. They get everything handled and they're always on time. My rep always either calls me back if she doesn't pick the phone up, or emails me back whenever I need to. She helps us a lot. I've recommended Insperity to other people.