Hibu Reviews

I clicked on a free trial for Yellowbook.com and when it came time to either decide to keep up with the ad or not, I chose to keep the ad going, but I clearly stated that if I didn't get any responses, I would cancel my service with them. There was no mention of a year's contract at all.

I signed up for Yellow book online advertising in April 2008 with their sales rep, Darrel **. I was told that this could be canceled any time because it was online. After a few months went by, I found that this online ad was not worth what it was costing me so I tried to cancel. Yellow Book would not let me cancel until 12 months. Yellow Book had told me that this is a 12-month agreement. I tried to call Darrel but I had to just leave messages. I went ahead with the 12 months, and could not wait for that 12th month. March bill of 2009 came and I called customer service to make sure this cancelled. I talked to Sam, phone# ** and he told me to write cancel on my invoice and sign it. This would cancel it. I received another bill beyond the 12 months. Amanda called me on 6/11/09. I was forced to pay this or it would go to collection and affect my credit.

Approximately one and a half years ago, the Yellow Book USA salesman, S. **, came to my office. His reason for coming was to sign my business up for one more year of advertising in the Yellow Book. A contract was agreed upon and signed. At this time, we had a past due balance. S. did not bring up this past due balance at this meeting. Approximately two months later, S. came back to my office. He told me that Yellow Book would not be able to continue running the previously agreed upon advertisement for my company unless I immediately paid them $5000.00. After negotiating with Yellow Book, they agreed to accept two payments of $1500.00 each, one payment on that day and the next due in thirty days. Both of these payments were made. This would entitle us to continue its contract with Yellow Book and our ad would be in for the coming year.

In February 2009, I renewed my advertising with Yellow Book/Clarke phone book. I signed a contract. The book is coming out in September 2009. In May 14, 2009, I sent a letter of cancellation. I did 4 months before the book is out and before they print my ad. But they refused to cancel. Why? Now the economy is bad. For that reason, I need to cancel before it’s late and before the book is out in September 2009.

A while back, I received a telemarketing call from Jennifer ** (who no longer works there). She worked in the sales department in Yellow Book, USA. Now Joe ** works there. I told her on the phone no! She continued to pressure me to buy the plan. She kept telling me that I would get all this business and make thousands a week which was a lie! Eventually, I fell behind on the Yellow Book bill. I continued to get calls and letters that would not stop. Joe even came to my home once and he even ordered food to be delivered to my home. Joe looked at what was on my home computer and was looking at what was on it. He kept begging me to make a payment to Yellow Book.

We received our Yellow Book, and our address and phone number are the ones we had 39 years ago. Where do they get the information? We have lived in a different town for 37 years with a different address. Who is responsible for that?

We had signed up for ads in several directories. Unfortunately, on the Lake County directory, they used the wrong spelling on the company name, added phone numbers which they should not have and the ad looked very bad. We never received proofs for our ad. We were trying to contact our rep prior to the print and never received calls back because his home was flooding. We were told we would get a credit back in October 2007. Beginning of January, I emailed the company with no response. I called today, 1/27/09. They did show on my file the email sent in. However, there is no reason why they would not have contacted me back. I had to argue with her that the account even existed. Finally, I was told it was all taken care of. However, they still owed a deposit back which now we have to wait another 4-6 weeks.

We have had a Yellow Book ad for several years. Every six months or so, they call to "verify" our address, phone and fax number. Usually they use someone with a heavy accent to do so (probably took the job away from an American and shipped it overseas to a third world country)! After you do this, they put someone else on the line who verifies the same information again! It's annoying and absolutely unnecessary. We canceled our ad!

Please disregard the 1st complaint. I made several mistakes in typing it. My sales representative from Yellow Book USA lied to me about yellow page advertising. I have had a small ad with Yellow Book for a few years with no problems. I called my salesman in 12/07 when I received a postcard in the mail about Yellow Book's new internet advertising. My salesman recommended I advertise in my adjacent county's directory, which he said that business was great in, for under $200 a month for 12 months and my home county's directory, which included 1st page listing in YellowBook.com.

My sales representative from Yellow Book USA lied to me about Yellow page advertising. I have had a small ad with Yellow Book for a few years with no problems. I called my salesman in 12/07 when I received a postcard in the mail about Yellow Book's new internet advertising. My salesman recommended I advertise in my adjacent county's directory, which he said that business was great in, for under $200 a month for 12 months and my home county's directory, which included 1st page listing in YellowBook.com. He emphatically said the two bills would never overlap. Even though I asked repeatedly how the 2 bills would not overlap, he said,"Trust me, they won't overlap."

In 2004, I purchased the dollar bill size ad for $3848.00 pay by check. I was promised lots of exposure, should get 4-5 calls a week plus I get an internet webpage free. Okay I am ready after the year was up, the salesman called me in May and stated that I had to hurry to get the new ad in print or it would be too late for 2005. I explained that I was not happy with this service and that the ad had not produced if lucky 1 call every two months and what happened to the internet. I told the salesman that I needed time and was thinking of going to a smaller ad maybe, plus my business was to change location and I wanted to wait and see the proofs. I signed the proofs all the way through July of 2005 but then decided that I would not be able to go ahead with their advertising program and verbally cancelled.

Woman posing as Yellow Book (her phone number was **) employee said that she was only updating my information and that I was not buying anything or signing up for anything. She then put on a recording and talked over it so I couldn't hear it and said it was just to verify that I was who I said and that my information would be updated and I wouldn't be called again. Then, I find out I'm signed up for Flashwebinc.com which I don't want or didn't ask for. These people should be fined and put out of business!!! I also reported her on the Do Not Call Registry because the number she called me at is registered there.

Three year ago I received a post card that I thought was a Yellow Book renewal notice. I signed it and mailed it in. Shortly after I received a bill. I called the Yellow Pages that I advertise with and told him that I paid my account in full each year, so why am I being billed. I faxed it to him and he said it was not from his company and that the walking fingers are not a registered trade mark. He told me not to pay it and that he would report the incident to his company. Every month the bill came in the mail with a photocopy of the card that I signed. Every year the amount owed increases and is now $800. I received a call yesterday on my answering service (call wave) for Hwang Law Firm, King Of Prussia, PA. The call states that this is problem is urgent and I need to call within 24 hours. The account number is ** and to call Theresa at 1-800-242-5774 extension **.

Salesperson led me to believe the charges were a one time fee, not every month. When I tried to read over the contract, she said we were up against a deadline and had to move right away to get to print. She did not allow me enough time to read the contact. The charges are monthly, which I did not know.

During our sales presentation the two sales reps told us that our ad on Yellowbook.com would appear at the top of their search for each city in California. We asked multiple times if this is what we were getting and they assured us that is what we were purchasing. When our ad finally came out, we were not on the top but over to the far right. They even admitted to us on the phone that they were wrong in saying we would be on the top.

The last one was yesterday, and it's interesting to note that the caller ID said Bank of America which obviously isn't accurate. I'm sure BOA would not be happy to know their name is being used this way. The problem is they are so pushy and keep switching the call between departments that they effectively evade providing any concrete information (names, phone numbers, addresses, etc.). If anyone can help, I would greatly appreciate it. Thanks...

I own and operate a small insurance agency. We have advertised in the yellow pages for over 30 yrs. Lat yr we contracted @ $283 per month for 12 months an incolumn 3 inch ad under the word insurance. The ad was printed behind large insulation ads and ours was squeezed into the middle of insulation ads. They say they are not responsible for layout errors and they can't do anything about it. Meanwhile my phone no longer rings but but I have to keep paying $283.00 per month.

I was sold an yellow book ad- all aspects of the program were lies - regarding schedules, changes etc. Despite documented cancellation, via certified mail and concurrent fax - Yellow book denied receiving cancellation and is sueing me in court

Was contacted about a web listing. I do not remember being informed of a charge for this service. I am not, nor have ever been, able to commit to a bill for services. I just do not have that authority.

She also told me I was under no obligation to pay anything further without my approval. I have since called her manager, left several messages, written several letters to their main office and they refuse to acknowledge that I cancelled this last yr.

I recently was horrified to get a bill from Yellow Book for $540 per month for additional on line advertising. I had signed a contract for a banner for $75 and was told I should cover other areas. At no time was the cost explained to me and I was told I have signed for 6 banners, I see no contract that I have signed for 6 banners, just the one for $75. I was panicked to receive a bill for $540 for february (but was told the banner ads became live in April). I then received another bill for just under $964 (I think) with a late payment fee. again I was panicked and this time got through to Yellow Books accounting. I asked for a summary of these charges and was sent a breakdown amounting to $540 for just on line advertising each month.