ADP Payroll Services Reviews

This is an awful service. Last year they took money from my paycheck for 2 months then my office had to call to say I had not authorize any 401K deductions, so they stop AND NEVER REIMBURSED ME THE MONEY. Now again they are deducting money for 401k WITHOUT MY AUTHORIZATION and when to try to talk to them they want to talk to an authorize person in my office to talk to me but they didn't need the authorized person to take my money. Thieves. They take your money and then they give you the run around

They used to always screw up my employees' pay. A lot of times they hire couriers out of the bay area, over 100 miles away to drive my payroll to me, when they could've just printed the paychecks locally (lots of places do this). My employees used to have to wait 2 or 3 pay periods to finally get direct deposit. I gave ADP detailed instructions on how to enter the secured facility, but they still screwed up and often left the payroll package outside the gate on the public sidewalk and called the job done. Even though this job was shoddy, they still charged for the service.

My employer use this Clown no English speaking company. Had a garnishment for back taxes. After the taxes were paid ADP took 2 extra payments and now taking weeks to get my money. On week 3 still no refund. Do not trust your money to these people. And 90 percent of the people you have to deal with are very hard to understand. Would not recommend ADP.

Recently my work switched to a new ADP system since the old did not allow us to request vacation time and luckily I took a screenshot of my accrued vacation hours because now that everything is in the new system I'm missing hours. Also I noticed that there was 1 week of new accrual missing and my HR person knew about the 1 week of accruals missing and she sent ADP a 2nd request with a spreadsheet but they still haven't updated it yet. Unfortunately my HR person was a little confused about my other note with the carryover balance missing hours but if I don't get those back I will submit a formal complaint against ADP because stealing accrued vacation hours is fraud.

I only wish no stars were an option. Two years of issues with no real help. We are tired of asking for help and having our 'specialist' send us instructions that are incorrect, not applicable, or completely unclear. This business is a joke. They will do nothing. They try to turn everything back onto the customer. ADP needs to remember that they work for me! Tax issues have been pending for 2 years. They said they couldn't move forward because of missing information; you don't need the information if the employees were not here at the time of the issue. Did the person 'helping' (I use this term loosely) even read what was sent to them?

We are currently stuck in a 3 year contract with ADP, unfortunately promises made about what their system was capable of, and their customer service were very misleading. To date (8 months in) and the implementation and functionality of the system has been a nightmare. From missed/incorrectly filed taxes, to incompatibility with reports, or lack thereof, as well as lack of basic functionality is extremely frustrating as a practitioner. I would urge anyone looking for a new payroll provider to be very cautious in switching to ADP.

I am annoyed I even have to put 1 star. This company is by far the absolute WORST. The rumors about poor customer service are true beyond belief. You literally get no responses from anyone, they charge your account with no notice fraudulently then if you notice they say they will refund but have yet to do so, after they sign you up, promise you the world, and implement you will never hear from them again. I am only writing this review to save other companies from the agony we have endured, and we only ran with them for 1 year. Can you imagine? DO NOT use this company!

Updated on 06/24/2025: Horrible company. We closed the account not once but twice, written letter, proof it was closed in email and they keep taking money out of our account. Called and emailed confirmation it was closed and the following month they tried to bill again, we closed our bank account it's so bad. Have email contract as proof we closed it. Tired of dealing with them.

Nothing about ADP is transparent. You are definitely just a small cog in large machine, and your needs are really inconsequential for them. The only thing worse than working with them is cancelling with them. They just got NASTY and did everything that they could to make my experience hell. It worked! It was and even two months later continues to be a nightmare!

Worst business decision I ever made. They are overpriced, non stop trying to 'upsell'. 3 different logins for 3 different portals. One of which I have NEVER been able to access (one for payroll, one for the 401K and one for myself as an employee- that is the one I cannot get in to). My old payroll company had ONE login, and I could switch to employee view. Should not have left them. Customer Support is overseas of course. Absolutely despise this company, it gives me so much angst in trying to run my business.

ADP displays incorrect data frequently, close to all the time. It cuts your access randomly and frequently. False red flags on tedious stuff and more. It's just not worth messing with. Employers should stop using it.

The worst company ever to deal. No designated person, always a wait in the que. People you are connected to are in another country i.e. Philippines, India and there is a language barrier and connection issue. The system is not as straight forward. You have to always modify a task or if you need to create a report so many steps and time. Too much time wasted with this company and the whole process calling the 1-800 number with ID requests 2X. Once with the automated attendant the second with whoever answers. Should be more up to date with technology by now.

Changed to two stars because they responded to the review and got me refunded. I wish it hadn't taken this, but they did make it right.

Awful customer service. Cannot correct a problem since 12/20. W-2's are on hold. Have tried to get problem resolved (ADP set up a paycode incorrectly), and no one will help. Have been on hold for 2 hours and still no supervisor can help. I find it hard to believe that a supervisor or a Team Leader is not available. Have a service ticket open since 12/20 that seems to be getting passed to another person - now the service team has it, but still no response. I would never recommend this company to a small business. Overpriced for what little they do.

Working with ADP has been one of the worst experiences I have had with any company. ADP does not have departments that communicate. Do not expect the banking department to speak with the payroll department to ensure your funds are being withdrawn or disbursed correctly. Nor will they attempt to ensure that the calculations across all their reports to be accurate at any time.

If I could rate a 0, I would. As an unfortunate employee enrolled in this payroll service, trying to get this lousy company on the phone is impossible. When you finally get to a queue to get a live agent, forget. You are never getting through.

ADP payroll is worst company when it comes to support, service and technical support. On the website there is presence of sales phone number and chatbot etc. There are not separate phone numbers for technical support, account support etc. You have to go through multiple hoops to get to anyone. Their automated phone waste your time by telling unnecessary info before you make selection for example today it is talking about Martin Luther King Day, W2 and 1099 etc when I did't even need that info and called for technical support. For new client they have lot of people to call/email you day and night to get you sign for services. Once you sign for service then everyone disappears.

The biggest problem I had was with the retirement services. They were very expensive and they were horrible at any communication. I never could get a good explanation of the fees after asking multiple times. No matter how hard we tried I could never get them to deal with my manager so I (the owner) had to deal with all issues with them. When trying to cancel, they would not cancel the retirement until into 2025, making it impossible to switch to another plan rather than a 401 K which I would never do again based on the apparent high fees. The amount deducted monthly for the retirement was way more than the contributions and the matching amounts. And the cancellation fee was over 1000.00 (that is just standard for them they said- it was not an early cancellation fee).

Last two weeks was a nightmare for me because I started to work ADP. I was stressed out and called customer service many times. They are amazing. I talked to many people, but three of them went above and beyond, that needs appreciation: Wella, Rosetta and Yaqub. Thank you so much ADP for such a wonderful customer service. ** Ottawa ON

I opened a wine bar, in Spring TX in November 2021. I initially sought payroll help from Paychex and switched to ADP in November 2022. In retrospect, it was a huge mistake. On 4/3/23, I received an IRS notice that ADP filed Form 941 for the 4th quarter of 2022 and Form 944 should have been filed instead. I submitted notice to ADP and received a reply on 4/13/23, they would contact me about the next steps. On 4/20/23, I received an email from ADP indicating they resolved the problem. I received notice from the IRS on about 9/6/24, that I had not filed a 2022 Form 944 tax return. I submitted it online through the ADP portal. I then received an invoice (dated 9/6/24) in the mail (on or about 9/10/24) from ADP that I owed $11,182.06 in taxes for 2022, and they would be debiting my bank account on 9/16/24, for this amount.

They are going against contract. They are taking money they are not suppose to take. I suppose to get 3 months free and have not gotten it. I suppose to signed up biweekly. They be taking money out weekly.

I have been trying to speak with a live person to assist with our company 401K, but can NOT reach a live person. I have been put on hold (I think) for 20 minutes, no music, no acknowledgment that I am on hold. We do not have a representative to call, even though we have asked multiple times. When ADP was selling us their service, they said that they are always available. We were with PayChex, and they were great. Considering going back to them just due to ADP's lack of service and availability of a live person.

After many years with ADP, I am unfortunately going to move my business to a different provider as lately Client Services is dropping the ball and not providing the service they used to. Not sure if there's been a staff change or training gap but ADP is no longer what it used to be.

I regret that the minute I started working with ADP, I thought it would reduce my pressure, but in the end, it was just the opposite. It is so difficult to talk to an unsure rep, and the reps in the Philippines are unknowable, so you will just get overwhelmed. Look for a different company.

ADP has to be the worst payroll service I have ever seen! The fact that this is a company that deals with employer and employee pay and does not have support is unquestionably the worst business model. The company should have direct customer support instead of being cheap! The automated system is an absolute joke and offers no real support. Why are companies like this allowed to get away with this? There should be an oversight committee that they should have to answer for not being vigilant in offering the bare minimum for companies that pay this company. As much money as this company takes in from its consumers and not to offer the very best support tells how disgustingly inadequate this company really is! There are smaller companies that offer way better service for half the cost!

This company will take your money from Your account and then not send payroll checks in a timely fashion. Employee checks then have to be handwritten because it’s not their fault that ADP is completely inept. I now carry two payroll totals on the average of once a month, until ADP decides they will put the money back into my account. This normally takes 5 business days and a minimum of 5 hours on hold. Be prepared to be lied to and hung up on. The employees will think it’s a joke to jerk you around and leave you on hold “until you calm down”. Please, please, please don’t get yourself and your company involved with this bunch of “overseas” thieves.

I am being told by my employer that ADP is not working with them to give me my full PTO that I signed an Addendum for when I agreed to work. I can not talk to a human at all when I try to call, no option for this. All I want is what I was told I would get when I agreed to the employment.

I engaged ADP several years ago for simple payroll services (I am an wholly owned S Corp with quarterly payroll to myself only and no other employees). From the first month of the engagement to date (I terminated my engagement with them almost a year ago) I started receiving (and still receive to date) notices from the IRS and the state government for failure to file the payroll tax returns (part of the ADP service which I paid for) and failure to pay the tax. I have received collection notices, levy notices, warrant notices for the sale of my assets as a result of the failure on behalf of ADP to pay the proper taxes (although they certainly had no trouble debiting those amounts timely from my business account). I have complained all the way up to the CEO, CFO and General Counsel of ADP. I even filed a complaint with the New York State Attorney General.

This is the worst company I have ever used. They don't keep historical records, they are horrific at reporting taxes and they have no supervisors that are ever willing to help. I have never worked with a company so bad in my life.

ADP is horrible! The customer service is slow and not helpful at all. I cannot get information on who to contact above my account rep, who doesn't respond timely. Every time I use the chat or call in, they refer me right back to my account rep. I can't get anywhere. It is 4 PM on Wednesday - I have to get my payroll in today for direct deposit to go out correctly by Friday, and zero response from the rep. I'm going to have to send a payroll through to get people paid, then go back and do adjustments on my 401K match accumulators because ADP can't figure out my very simple match table. so frustrating!