ADP Payroll Services Reviews

The app sucks, tried signing in 50 times to view my paycheck, it keeps bringing you to sign in page & never lets you in & I'm using the correct password. They need to fix this. It's unfair to the employees that work for the companies that use ADP for payroll

I have been using ADP for my business for about 2 years now and have not one good thing to say about them. It's impossible to speak to someone on the phone. You can leave phone messages, email messages and nobody returns your calls. They made a mistake on my State Unemployment tax information which cost me $32K. We used Paychex for 25 years before switching to ADP. Paychex did make its fair share of mistakes but all the mistakes they made in 25 years, ADP can make in one payroll. I also contacted them to handle my insurance and benefits and that department hasn't called back ever.

On a Monday, my employer deposited funds into an account. However, on Tuesday, the ADP Money Network closed my account and refused to transfer the funds to my newly opened account on the same day. I was informed that the check had been mailed to my old address on the same day the account was canceled. The cancellation process was expected to take 3 to 5 business days, and the new check would take an additional 10 to 14 business days to arrive. This resulted in me being left without funds, as the funds were not transferred to my new account.

Updated on 10/04/2025: Absolute nothing, cancelled the plan via email five months ago! Not hearing anything back, called several numbers and finally directed to the right department, still being charged $485.00 each month, only to be told, by a very unpleasant lady, The plan can only be terminated by phone! There is a sixty day termination period and you’ll be charged a $1,500.00 termination fee....?

The experience was bad from the start. The registration process is extremely long and complicated, with several forms to fill out and sign. Then, the platform is really outdated and not user-friendly. But the worst part is that they never fulfilled their responsibility to submit my summary to Revenu Québec, even though they clearly wrote to me that they had produced and submitted it. Even after repeatedly asking them why the system indicated a delay, I ended up having to pay a penalty because of them. They refused to admit their fault, even though I had clear evidence of their misleading emails. Their reason was that I had terminated my service with them, but their emails were sent after the end of our agreement.

In the beginning is good, later they offer us to start out a new HR service, the sale rep talked like everything is good and easy and if one day if I don't want the services anymore, cancel is so easy, just let her know and she will cancel it for me; However, 6 months later when I want to cancel it she said I have to call a different number. They let me cancel, but it takes more time than what she promised.

My ADP account was hacked and my direct deposit was stolen. I have been trying to contact someone, anyone to get answers. How could someone get into my profile or account and redirect my direct deposit into their account without so much as an email, warning, red flag or anything from ADP. I work hard for my money in order to take care of my family, now we are facing eviction because of this horrific experience. No one seems to care about what's happening and that's what's so alarming especially in these current times.

I love using ADP. I have access to my past pay quickly. I remember file cabinet. The only dislike is I am required to change password Twice a year. You know…. On all my other logins I use only one for the past 20 years and no computer can break it. This password took me a year to remember. I just realize that not everybody is like me. Thank You.

My employer changed over to ADP, most of the employees are not happy with it. When it comes to either borrowing money or just taking out from your 401K plan. They will NOT do wire transfers. Only checks in the mail, no matter the amount. I bet they take wire transfer from the companies that use them though. Pretty shady imo!

This is an awful service. Last year they took money from my paycheck for 2 months then my office had to call to say I had not authorize any 401K deductions, so they stop AND NEVER REIMBURSED ME THE MONEY. Now again they are deducting money for 401k WITHOUT MY AUTHORIZATION and when to try to talk to them they want to talk to an authorize person in my office to talk to me but they didn't need the authorized person to take my money. Thieves. They take your money and then they give you the run around

They used to always screw up my employees' pay. A lot of times they hire couriers out of the bay area, over 100 miles away to drive my payroll to me, when they could've just printed the paychecks locally (lots of places do this). My employees used to have to wait 2 or 3 pay periods to finally get direct deposit. I gave ADP detailed instructions on how to enter the secured facility, but they still screwed up and often left the payroll package outside the gate on the public sidewalk and called the job done. Even though this job was shoddy, they still charged for the service.

My employer use this Clown no English speaking company. Had a garnishment for back taxes. After the taxes were paid ADP took 2 extra payments and now taking weeks to get my money. On week 3 still no refund. Do not trust your money to these people. And 90 percent of the people you have to deal with are very hard to understand. Would not recommend ADP.

Recently my work switched to a new ADP system since the old did not allow us to request vacation time and luckily I took a screenshot of my accrued vacation hours because now that everything is in the new system I'm missing hours. Also I noticed that there was 1 week of new accrual missing and my HR person knew about the 1 week of accruals missing and she sent ADP a 2nd request with a spreadsheet but they still haven't updated it yet. Unfortunately my HR person was a little confused about my other note with the carryover balance missing hours but if I don't get those back I will submit a formal complaint against ADP because stealing accrued vacation hours is fraud.

I only wish no stars were an option. Two years of issues with no real help. We are tired of asking for help and having our 'specialist' send us instructions that are incorrect, not applicable, or completely unclear. This business is a joke. They will do nothing. They try to turn everything back onto the customer. ADP needs to remember that they work for me! Tax issues have been pending for 2 years. They said they couldn't move forward because of missing information; you don't need the information if the employees were not here at the time of the issue. Did the person 'helping' (I use this term loosely) even read what was sent to them?

We are currently stuck in a 3 year contract with ADP, unfortunately promises made about what their system was capable of, and their customer service were very misleading. To date (8 months in) and the implementation and functionality of the system has been a nightmare. From missed/incorrectly filed taxes, to incompatibility with reports, or lack thereof, as well as lack of basic functionality is extremely frustrating as a practitioner. I would urge anyone looking for a new payroll provider to be very cautious in switching to ADP.

I am annoyed I even have to put 1 star. This company is by far the absolute WORST. The rumors about poor customer service are true beyond belief. You literally get no responses from anyone, they charge your account with no notice fraudulently then if you notice they say they will refund but have yet to do so, after they sign you up, promise you the world, and implement you will never hear from them again. I am only writing this review to save other companies from the agony we have endured, and we only ran with them for 1 year. Can you imagine? DO NOT use this company!

Updated on 06/24/2025: Horrible company. We closed the account not once but twice, written letter, proof it was closed in email and they keep taking money out of our account. Called and emailed confirmation it was closed and the following month they tried to bill again, we closed our bank account it's so bad. Have email contract as proof we closed it. Tired of dealing with them.

Nothing about ADP is transparent. You are definitely just a small cog in large machine, and your needs are really inconsequential for them. The only thing worse than working with them is cancelling with them. They just got NASTY and did everything that they could to make my experience hell. It worked! It was and even two months later continues to be a nightmare!

Worst business decision I ever made. They are overpriced, non stop trying to 'upsell'. 3 different logins for 3 different portals. One of which I have NEVER been able to access (one for payroll, one for the 401K and one for myself as an employee- that is the one I cannot get in to). My old payroll company had ONE login, and I could switch to employee view. Should not have left them. Customer Support is overseas of course. Absolutely despise this company, it gives me so much angst in trying to run my business.

ADP displays incorrect data frequently, close to all the time. It cuts your access randomly and frequently. False red flags on tedious stuff and more. It's just not worth messing with. Employers should stop using it.

The worst company ever to deal. No designated person, always a wait in the que. People you are connected to are in another country i.e. Philippines, India and there is a language barrier and connection issue. The system is not as straight forward. You have to always modify a task or if you need to create a report so many steps and time. Too much time wasted with this company and the whole process calling the 1-800 number with ID requests 2X. Once with the automated attendant the second with whoever answers. Should be more up to date with technology by now.

Changed to two stars because they responded to the review and got me refunded. I wish it hadn't taken this, but they did make it right.

Awful customer service. Cannot correct a problem since 12/20. W-2's are on hold. Have tried to get problem resolved (ADP set up a paycode incorrectly), and no one will help. Have been on hold for 2 hours and still no supervisor can help. I find it hard to believe that a supervisor or a Team Leader is not available. Have a service ticket open since 12/20 that seems to be getting passed to another person - now the service team has it, but still no response. I would never recommend this company to a small business. Overpriced for what little they do.

Working with ADP has been one of the worst experiences I have had with any company. ADP does not have departments that communicate. Do not expect the banking department to speak with the payroll department to ensure your funds are being withdrawn or disbursed correctly. Nor will they attempt to ensure that the calculations across all their reports to be accurate at any time.

If I could rate a 0, I would. As an unfortunate employee enrolled in this payroll service, trying to get this lousy company on the phone is impossible. When you finally get to a queue to get a live agent, forget. You are never getting through.

ADP payroll is worst company when it comes to support, service and technical support. On the website there is presence of sales phone number and chatbot etc. There are not separate phone numbers for technical support, account support etc. You have to go through multiple hoops to get to anyone. Their automated phone waste your time by telling unnecessary info before you make selection for example today it is talking about Martin Luther King Day, W2 and 1099 etc when I did't even need that info and called for technical support. For new client they have lot of people to call/email you day and night to get you sign for services. Once you sign for service then everyone disappears.

The biggest problem I had was with the retirement services. They were very expensive and they were horrible at any communication. I never could get a good explanation of the fees after asking multiple times. No matter how hard we tried I could never get them to deal with my manager so I (the owner) had to deal with all issues with them. When trying to cancel, they would not cancel the retirement until into 2025, making it impossible to switch to another plan rather than a 401 K which I would never do again based on the apparent high fees. The amount deducted monthly for the retirement was way more than the contributions and the matching amounts. And the cancellation fee was over 1000.00 (that is just standard for them they said- it was not an early cancellation fee).

Last two weeks was a nightmare for me because I started to work ADP. I was stressed out and called customer service many times. They are amazing. I talked to many people, but three of them went above and beyond, that needs appreciation: Wella, Rosetta and Yaqub. Thank you so much ADP for such a wonderful customer service. ** Ottawa ON

I opened a wine bar, in Spring TX in November 2021. I initially sought payroll help from Paychex and switched to ADP in November 2022. In retrospect, it was a huge mistake. On 4/3/23, I received an IRS notice that ADP filed Form 941 for the 4th quarter of 2022 and Form 944 should have been filed instead. I submitted notice to ADP and received a reply on 4/13/23, they would contact me about the next steps. On 4/20/23, I received an email from ADP indicating they resolved the problem. I received notice from the IRS on about 9/6/24, that I had not filed a 2022 Form 944 tax return. I submitted it online through the ADP portal. I then received an invoice (dated 9/6/24) in the mail (on or about 9/10/24) from ADP that I owed $11,182.06 in taxes for 2022, and they would be debiting my bank account on 9/16/24, for this amount.

They are going against contract. They are taking money they are not suppose to take. I suppose to get 3 months free and have not gotten it. I suppose to signed up biweekly. They be taking money out weekly.