ADP Payroll Services

This is an FYI for anyone who has ADP or is considering it for your business. I notified ADP I would be out on paid vacation for a lifesaving procedure. They informed me that any leave of any kind would terminate benefits if that time goes over at the end of a calendar month. I returned to work the same month 4 days prior to the end of the month. They still cancelled benefits.

I work for a company who uses ADP and ADP has the worst service when it comes to payroll tax related issue resolution. They messed up with filing taxes and my employer received multiple notices from the IRS which ADP was not able to resolve. It took them weeks only to restate what the notice says! So frustrated! Their response literally was “The inquiry indicates a discrepancy and/or missing information... Although we were responsible for... the year in question... Contact the... agency directly to resolve this matter.” Really?!!! You were responsible but we have to deal with the mess?! How about taking responsibility and helping your customers like a real company?

For two years, our company of 82 employees lived in the fiery pit of ADP. The sales call was glowy and spectacular. Then, reality. For the first few months we had to handwrite each check because despite multiple reassurances that it would process, they could not figure out how to raise the limit for our payroll amount (of about 180k per month). Over the past two years we spent 100s of hours, no exaggeration, of four of executive team members' time to deal with calls--being put on hold for 1 - 2 hours no matter the time of day, multiple transfers, and the primary goal of passing us off to someone else. When they say "someone will call you back"--that never happens. No single person can answer the question, they send you to "another department." They had to refund us over $4,000 of overcharges for billing us for employees who had been released for more than a full year for whom we were still being charged.

I chose to switch from using Quickbooks to run payroll for myself only to save time filing state and federal payroll taxes, and reduce the errors I was making that was costing me money. Only problem is, ADP hasn't saved me any time with all the issues getting set up, then tried to charge me for State tax penalties after repeatedly saying they wouldn't, and were not upfront with increases in prices for cost of payroll services. After 18 months of having the service, I still have to take as much time calling them to find out why prices have changed, what they're doing to fix state filing issues, and it's costs me more than using quickbooks.

Even though I reported over a year ago that there is a bad federal tax charge, they still do a bad job. They also block access to login from various sources, asking a phone number that I reserved for spam.

The government should take these people down. The number of issues they caused to my company is beyond comprehension. 1. They switched my payroll period dates three times and cause issues and confusion for all employees. 2. They arbitrarily sold and bought another 401k investment plan for one of the employees because 'ADP employees thought it would be better' despite disagreement of this change by employee. 3. 401k salesperson would not answer a single question regarding 401k, instead they will send you to 'customer service' dept that has no idea what they are doing. They arbitrarily took $18k from my account causing investment loss. Reporting them to Department of Labor for egregious mistakes that cost me loss of money, time and reputation.

Fix your system so we can select several reports at one time to delete vs. having to click one at a time. Fix your system so when we choose to view 100 records vs. 10, the setting stays there. This would make my life a lot easier.

I think the individuals I connect with want to do a good job and are well intentioned. We have also had some excellent experiences with some of our point people and when calling into customer service. But far too often the people we speak with for help are not confident in what they are doing, make incorrect recommendations or changes and complain about the ADP system. It is a robust system with a lot of potential, but if proper guidance isn't given when customers call they will likely look elsewhere for this service to be provided.

We are almost one year in to using ADP and it has been a horrible experience since the day we signed the agreement. If you are thinking about switching to ADP, please do not, or do extensive research!

Major problems with payroll, etc. We started the process with ADP in August 2021, finally switched payroll in November 2021, and have had major issues with each payroll. It's nice for employees, but very confusing for the Administration people who have to take care of everything. Often feel that we didn't get what we were supposed to get when making a payroll change to ADP.

There's so many reports you can write, but instructions are not clear, takes a lot of failure before being able to successfully run a report with the required info. Wish there was a quick way to type what kind of information you are looking for and a semi-ready report be available. Other than that, it's great. Love all the info I have access to.

We love working with ADP. We've been with them for over 10 years. The problem we do have is the constant change in account management. We don't even who is our account manager or how to contact them. At the same time, why bother, they will be gone in a few months. We would do without constant sales calls.

I have used several HRIS systems, and none have glitched as bad as ADP. ADP is very user friendly, and easy to learn, but there are constant issues with loading and glitches. Additionally, we were recently assigned to a new ADP rep (Advisory Services Consultant) who has yet to formally introduce herself to us 3 weeks later. We went from having almost weekly meetings with our old rep, to not even hearing from our new rep. Not really great customer service.

Navigating thru ADP is easy. I can find the tasks I need to get accomplished easily and quickly. Since I use it every week, it's not necessary to get alerts, so if that can be turned off, that would be a relief.

Please train your employees better. Those that answer the phone should be much more knowledgeable than they are now - sometimes, we, as the client, know more about the system than your employees. Also, it is very surprising to learn that your employees have not gone through the American Payroll Association's certification program. I would think that would be a requirement in order to be hired for a global payroll company.

We have had a lot of Account Manager changes since we start with ADP in July 2018. It makes it extremely difficult to constantly have to 're-educate' a new A.M. on a constant basis. This is the only reason I'm giving 3 stars, otherwise, it would have been 4-5 stars.

Our rep is outstanding. This is part of what makes ADP stand out from other vendors. I know I can count on her when I have a question! I could not be successful without my outstanding rep! ADP is lucky to have her.

We have expanded our use of ADP by adding a new business location with additional employees. The simple matter of getting pay checks to this location has not been addressed? Crickets? ADP support is nonexistent.

I love working with ADP and their innovative processes. Sometimes when there are new releases, it seems like things thoughts all the way through. There are things missing, etc. This is why I gave 4 stars.

The recruiting capabilities simplify posting open jobs to several different websites all at one time. There any many different reports that are easy to run that tell you how well each job seeker site is doing.

Still in implementation, at the point of the 4th payroll and have yet to have an accurate payroll and no response to emails. Implementation team does not have a grip on how the system works. Implementation team does not respond to emails. Implementation team managers do not respond to emails. Lack of urgency on anyone's part. Taxes were messed up for first 3 payrolls b/c payroll implementation specialist set up deduction to come out of taxes twice and knew it was messed up on the first payroll but did not correct until the 4th payroll. Time off policies were not set up timely, finally just had to do myself. Very very poor customer service.

I feel the "Full" Services provided are misrepresented. "Full-Service" Tax is only a reporting and payment center. Same with garnishments. There is no full management of either. There are other issues I see as well.

I came into an HR position with very little experience with ADP, however, in the past year I've learned how to run all kinds of reports and how to use all the different hiring, terminating, transfers, and automated systems in ADP. It's been amazing for running imports to do mass transfers instead of manually doing each colleague, then you can simply run a report and double check the automated work! I would definitely recommend ADP to any large, or small businesses, as any time we have run into issues with latency, errors being thrown with how we do processes, etc., ADP has always been on the line with us, or even joining into video chats to screen share and show first hand what we are running into.

It could be a 4 star product if the PMS was set up to accommodate quarterly rewards/review programs and the reporting was more specific and comprehensive. Customer service and mgmt needs improvement.

ADP is easy to use, and I love all of the portals ADP has. However, when we need assistance, it's hard to get ahold of someone because we don't have a designated account manager, and many times our issues are not resolved right away. When one person tries to fix something, another thing gets broken in the process and we end up spending hours on an issues that should've been fixed with a click of a button. This happens more often than not. Once customer service and knowledge of the platform is improved among ADP's employees, I would be happy to rate ADP 5 stars.

Our payroll account manager and open enrollment specialist are both great to work with and they always help us out with any questions or issues that may arise. But sometimes when you talk to others from ADP you will get all different answers from them. So we wait for our account manager most of the times for their assistance. ADP website is great. But there tends to be a lot of lagging and screen errors at times. Some things don't make sense to me (like why we have to put in someone's job code and department in 4 different places on the employment profile). But for the most part it is easy to work with.

I can honestly say ADP does an outstanding job helping me process payroll for a small company. When I need help they ALWAYS quickly get to the bottom of my issue. Highest praise for their support team.

When you have to wait on hold for hours at a time it is not okay. When I call in it is because I have an issue that cannot wait. Also need more employees who are more knowledgeable on the matter of payroll.

Worst implementation experience I have had and I have had six. The implementation team had turnover, the implementation was extended at least three times, the team did not understand our industry and our basic operational needs.

ADP is adequate for most transactions, data management, and overall security of employee data. I've learned to appreciate The Bridge and the resources available that consistently relay information which isn't always the case when calling support. If you call three different times, you may receive 3 different answers to your question.