ADP Payroll Services Reviews

Awful customer service. Cannot correct a problem since 12/20. W-2's are on hold. Have tried to get problem resolved (ADP set up a paycode incorrectly), and no one will help. Have been on hold for 2 hours and still no supervisor can help. I find it hard to believe that a supervisor or a Team Leader is not available. Have a service ticket open since 12/20 that seems to be getting passed to another person - now the service team has it, but still no response. I would never recommend this company to a small business. Overpriced for what little they do.

Working with ADP has been one of the worst experiences I have had with any company. ADP does not have departments that communicate. Do not expect the banking department to speak with the payroll department to ensure your funds are being withdrawn or disbursed correctly. Nor will they attempt to ensure that the calculations across all their reports to be accurate at any time.

If I could rate a 0, I would. As an unfortunate employee enrolled in this payroll service, trying to get this lousy company on the phone is impossible. When you finally get to a queue to get a live agent, forget. You are never getting through.

ADP payroll is worst company when it comes to support, service and technical support. On the website there is presence of sales phone number and chatbot etc. There are not separate phone numbers for technical support, account support etc. You have to go through multiple hoops to get to anyone. Their automated phone waste your time by telling unnecessary info before you make selection for example today it is talking about Martin Luther King Day, W2 and 1099 etc when I did't even need that info and called for technical support. For new client they have lot of people to call/email you day and night to get you sign for services. Once you sign for service then everyone disappears.

The biggest problem I had was with the retirement services. They were very expensive and they were horrible at any communication. I never could get a good explanation of the fees after asking multiple times. No matter how hard we tried I could never get them to deal with my manager so I (the owner) had to deal with all issues with them. When trying to cancel, they would not cancel the retirement until into 2025, making it impossible to switch to another plan rather than a 401 K which I would never do again based on the apparent high fees. The amount deducted monthly for the retirement was way more than the contributions and the matching amounts. And the cancellation fee was over 1000.00 (that is just standard for them they said- it was not an early cancellation fee).

Last two weeks was a nightmare for me because I started to work ADP. I was stressed out and called customer service many times. They are amazing. I talked to many people, but three of them went above and beyond, that needs appreciation: Wella, Rosetta and Yaqub. Thank you so much ADP for such a wonderful customer service. ** Ottawa ON

I opened a wine bar, in Spring TX in November 2021. I initially sought payroll help from Paychex and switched to ADP in November 2022. In retrospect, it was a huge mistake. On 4/3/23, I received an IRS notice that ADP filed Form 941 for the 4th quarter of 2022 and Form 944 should have been filed instead. I submitted notice to ADP and received a reply on 4/13/23, they would contact me about the next steps. On 4/20/23, I received an email from ADP indicating they resolved the problem. I received notice from the IRS on about 9/6/24, that I had not filed a 2022 Form 944 tax return. I submitted it online through the ADP portal. I then received an invoice (dated 9/6/24) in the mail (on or about 9/10/24) from ADP that I owed $11,182.06 in taxes for 2022, and they would be debiting my bank account on 9/16/24, for this amount.

They are going against contract. They are taking money they are not suppose to take. I suppose to get 3 months free and have not gotten it. I suppose to signed up biweekly. They be taking money out weekly.

I have been trying to speak with a live person to assist with our company 401K, but can NOT reach a live person. I have been put on hold (I think) for 20 minutes, no music, no acknowledgment that I am on hold. We do not have a representative to call, even though we have asked multiple times. When ADP was selling us their service, they said that they are always available. We were with PayChex, and they were great. Considering going back to them just due to ADP's lack of service and availability of a live person.

After many years with ADP, I am unfortunately going to move my business to a different provider as lately Client Services is dropping the ball and not providing the service they used to. Not sure if there's been a staff change or training gap but ADP is no longer what it used to be.

I regret that the minute I started working with ADP, I thought it would reduce my pressure, but in the end, it was just the opposite. It is so difficult to talk to an unsure rep, and the reps in the Philippines are unknowable, so you will just get overwhelmed. Look for a different company.

ADP has to be the worst payroll service I have ever seen! The fact that this is a company that deals with employer and employee pay and does not have support is unquestionably the worst business model. The company should have direct customer support instead of being cheap! The automated system is an absolute joke and offers no real support. Why are companies like this allowed to get away with this? There should be an oversight committee that they should have to answer for not being vigilant in offering the bare minimum for companies that pay this company. As much money as this company takes in from its consumers and not to offer the very best support tells how disgustingly inadequate this company really is! There are smaller companies that offer way better service for half the cost!

This company will take your money from Your account and then not send payroll checks in a timely fashion. Employee checks then have to be handwritten because it’s not their fault that ADP is completely inept. I now carry two payroll totals on the average of once a month, until ADP decides they will put the money back into my account. This normally takes 5 business days and a minimum of 5 hours on hold. Be prepared to be lied to and hung up on. The employees will think it’s a joke to jerk you around and leave you on hold “until you calm down”. Please, please, please don’t get yourself and your company involved with this bunch of “overseas” thieves.

I am being told by my employer that ADP is not working with them to give me my full PTO that I signed an Addendum for when I agreed to work. I can not talk to a human at all when I try to call, no option for this. All I want is what I was told I would get when I agreed to the employment.

I engaged ADP several years ago for simple payroll services (I am an wholly owned S Corp with quarterly payroll to myself only and no other employees). From the first month of the engagement to date (I terminated my engagement with them almost a year ago) I started receiving (and still receive to date) notices from the IRS and the state government for failure to file the payroll tax returns (part of the ADP service which I paid for) and failure to pay the tax. I have received collection notices, levy notices, warrant notices for the sale of my assets as a result of the failure on behalf of ADP to pay the proper taxes (although they certainly had no trouble debiting those amounts timely from my business account). I have complained all the way up to the CEO, CFO and General Counsel of ADP. I even filed a complaint with the New York State Attorney General.

This is the worst company I have ever used. They don't keep historical records, they are horrific at reporting taxes and they have no supervisors that are ever willing to help. I have never worked with a company so bad in my life.

ADP is horrible! The customer service is slow and not helpful at all. I cannot get information on who to contact above my account rep, who doesn't respond timely. Every time I use the chat or call in, they refer me right back to my account rep. I can't get anywhere. It is 4 PM on Wednesday - I have to get my payroll in today for direct deposit to go out correctly by Friday, and zero response from the rep. I'm going to have to send a payroll through to get people paid, then go back and do adjustments on my 401K match accumulators because ADP can't figure out my very simple match table. so frustrating!

RUN. ADP is the worst system that I have ever used in my 20+ years in HR/Payroll. Over the past year, it has progressively gotten worse. Most of the client representatives will tell you anything and not fix the problem. For the past 2 weeks, I have been talking to the client rep team about a tax withholding issue. Today, I had the pleasure of talking to Brandon (Manager) and Allison (Team Lead) regarding the issue that ADP put a default state in our account that affects the employees' state deduction. I was told that it was a part of a reciprocity agreement with MD and Tennessee. When I told them that Tennessee cannot be a part of the reciprocity and read the states that have reciprocity with MD they basically told me that what is on the MARYLAND COMPTROLLER WEBSITE is wrong.

Not a very honest and transparent company. I should've checked Google or BBB reviews before signing up with ADP, but I did not. And now, after just one month of being with the company, I have to move my payroll again. The following is very demonstrative. ** Or you can just Google "adp payroll services reviews".

This Company, as I said before will BEAT the little guy up with excessive and enormous fees, please stay away from ADP services. There are so many companies out there. Do your research. This will run you in the ground.

We started with ADP in January of 2023. They used to be the best. Unfortunately, their software is antiquated and services are disconnected. Two payrolls, some employees did not get paid because the benefits were set up incorrectly. To complete a payroll, could take up to 7 hours because of a software "glitch" If you have an HR situation, someone might get back to you in two weeks. Most importantly, my state payroll taxes were never paid.

Received a so called paycheck for a minuscule amount and the buffoons there don’t know why. People at the company don’t know why. Then it was the weekend so no one bothered to continue to research WHY this happened. Another company I worked for the same thing happened and YOUR EMPLOYEES were STEALING money from people. You REALLY NEED TO TAKE MORE PRIDE IN YOUR WORK ETHICS. Getting paid for working is a person’s livelihood, paying rent is something you have to do every month. Hard to do when you don’t get paid correctly. I would NEVER RECOMMEND YOUR COMPANY you must be part of Bidenomics, STEALING FROM PEOPLE TO PUT MONEY IN YOUR POCKET. Waiting 30 days to get an issue fixed is unacceptable, 2 days is unacceptable, it should be taken care of immediately. If it’s that hard for you to figure out then you shouldn’t be on business. I don’t want want to hear about the 100’s of companies that use your service I’m talking about 1 and that should be sufficient.

This company just drains your wallet. They do have hidden fees and when you ask about them, they try to come up with some reason that was never discussed beforehand. Don't use if you're a small business. I hired them because I thought they knew what they were doing. Instead, they put some 21 year old kid as our billing manager who messed us up so bad they had to debit our account back for his lack of accounting knowledge. They didn't send us our health and safety place-cards which are required in California until way later. Use Gusto or some other payroll service, this company is just profit hungry and will drain your wallet one way or another.

ADP took money from my bank account to pay my taxes and other state requirements. They never filed ANY returns with the Georgia Department Of Revenue. I presently have over 60 hours invested in phone calls and hold times with ADP and the problem still exists. I have a Revenue department agent on my back weekly. Stay away from this company!!!

A piece of advice would be to stay away from this payroll company. I went to them because I am short staffed and I pay myself a salary which should be easy enough and it was mid-term. Nope. They have sent me 3 W-2 and all of them are incorrect. They charge $72 a month for a service that they put on autopay. Only what I pay them does not add up on my W-2. In fact when I look at what has been deposited toward taxes, nothing. State wants payments quarterly and they decided they didn't have to do that either. Not only when I called about adding my healthcare cost to my W-2 they added it on as income and then took another $2200 out of my account. Said they would get it straightened out but now nobody can see details about that or what the refund is suppose to be. So, they continue to take the same amount of money monthly from my checking account but don't put the money toward taxes and don't know where the money is.

ADP has been a nightmare. They submitted withholding taxes to wrong account number, didn’t submit tax forms required by my state, and I have missed three payroll direct deposited in less than 30 days due to their platform having issues. Go elsewhere. Once I get my business back in good standing I will be leaving for good.

Today if Friday, 10/27/2023 and payday. My employer informed me today of ADP Processing problems and direct deposit would be late. It is now 7:28 pm and I still have no funds for work performed. I had heard earlier that the problem is fixed and payroll is processing. Then I heard at about 5:30pm that others employed at the same company as I am, that funds are trickling in. Not mine. I was also told that I would have my money at end of day, but end of day for ADP is 6:00pm or 6:30pm. At 6:30pm I again called the bank to check - no money. I called my employer again and was told the funds coming in is for another employer and I would not get paid until 10/30. I have never heard not of such a thing. Why wouldn't ADP work round the clock to fix this? What happens when my checks bounce? Who can do something about this and why aren't more employers bringing this to light?

From day 1 I should have aborted on using ADP. We have not had a single payroll done properly. They have all our YTD numbers incorrect. It takes them over 2 weeks to complete any requests we have for corrections. They won't respond when we ask for updates. Absolutely the worst customer service I have experienced. Once 2023 is over we will NEVER use them again. Save yourself the time and hassle and use a different company that actually cares about the customers and doing it correctly.

ADP filed returns on my company without my authorization. ADP went into our bank account without anyone from our company authorization and took money from it, but never paid taxes, as now we are getting notices. ADP filed returns with employees who are not even employed at our company. They have caused undue stress and financial hardship on our company. I had specifically told them I was not using their company, yet they went into our bank account and took money unauthorized. For months I have asked for our money to return and no help, we just get a run around. No one has helped, they just keep passing us onto all different people who promise to rectify this but never do. I am sure this is not legal to file returns without the owner's authorization. WE NEED HELP!!!

Hi Team, We reached out to ADP's team for an update on case number ** and spoke with a representative named Kelvin. During our conversation, we inquired about the status of the case. Kelvin, the ADP representative, informed us that resolution should occur within 8 weeks from the date the ticket was raised. Although we called several times, finally the ticket was initiated on June 26, 2023, making the 8-week deadline on or before August 21, 2023. We relayed this information back to Kelvin, that the 8 weeks were over, and we are still waiting for the update.