Walmart Auto Care Center Reviews

I found a manager who had the guys look at the car after all. They sighted it as a bad valve stem and said they had fixed the problem. I have continued to have problems with the same tire. It ended up rupturing after about 3000 miles due to excessive wear from constantly going flat. Sadly, my bad experiences with Walmart and other major corporate car shops do not end here. I have lost thousands to all of the crooks who work in these shops. I have a hard time believing any honest car repairmen exist regardless of location, race or religion.

I saw the mechanics talking from the customers waiting area, and all of a sudden they were backing my car out of the service dock. The manager came in, and said they had to decline changing my oil because they wouldn't be able to measure how much they were putting back, or how short it would be. Again they didn't make a effort or apologize for the long wait, and the manager in that area didn't give a logical excuse to explain why they didn't make a effort. He abruptly went to the next customer, and forgot I was even there. Again a logical explanation would have me understand why no effort was made to change the oil.

I find this behavior totally unsatisfactory. I have had the oil change at another Wal-Mart before, and the mechanic that change that oil had no problem with changing it, and he was considerate enough to informed me that I needed to find a oil dip stick soon. Again this was poor, poor customer service. I said nothing to the manager or the attendant. I got my keys, and left. That's how upset I was about the service. I am totally disappointed in the services Wal-Mart rendered. I don't expect any type of discipline against the employees. I had to let some know that this type of behavior is unacceptable. Thank you.

Larry had an attitude from the time he started dealing with us. They had already at this time had my vehicle in the shop for an hour and a half. He (Larry) called his regional manager to see if it was okay to put the tires on even though I had already informed him that they were the tires that I had on previously to the tires that were on there. I also informed them that I would like to have the white letters on the outside. After walking around Walmart for another hour, we returned back to Tire and Lube where I noticed that they had put the tires on the wrong way. I informed the clerk at the counter that they put my tires on backwards at that I would like turned around.

Ed was informed who got extremely upset and displayed a great amount of attitude. I had told Sandy who told Larry who stated,”Yeah, yeah, I got it.” I have dealt with Larry on a couple of other occasions and have always had a problem with him. When Will or Gordon are there, everything runs smooth and is taken care of.

I was very upset. I saw the bay manager briefly and he said nothing about fixing my car to its original condition. I drove the vehicle home and when I arrived it was smoking very bad. I am currently working with Wal-Marts' main office to get my car fixed but nothing really happened except the asst. store manager Mike ** saying that I was lying about my car and him hanging the phone up on me after I told him to please check the security cameras showing my car wasn't smoking when I brought it in to have my oil changed.

The desk clerk returned, when I asked why my car wasn't ready, and commented that others who had come in after me had already left. She informed me that the order had been cancelled. WHY? I demanded. Because there was a leak...she said, but by that time I was too upset for it to register. Why wasn't I told? I asked. She said, "It's my fault. I'm sorry." Are you two-and-a-half hours sorry? Needless to say I left crying with frustration from the gross negligence of a Wal-Mart employee. This makes me wonder about Wal-Mart's criteria for employment. Disgruntled.

Next week after this, I had another tire went flat. I took it to them and thought they would say the same about buying a new one and prorate it. When I go in there, they said they would not prorate and that I have to buy it at full price. I said, "Why? I had same thing last week with another tire." They said because the tire went bad because of alignment. I said, "How come you did not say that about the tire last week", because I bought all of them at the same time, and they all have been used the same.

Then I talked to their manager, who gave me a weird answer saying, that the first tire had a nail, that's why they did it. I can't understand. If it is a nail why wouldn't they fix it instead of making me buy a new one. And it is not true because with the first tire the mechanic told me that has to be replaced because it is worn out. I had to pay $76 with taxes on the second tire. Charged me full price, no proration and also charged tire balance which was not charged on the first one.

I cannot understand how they treat the same problem two different ways in a span of one week. I would agree with them if when I bought the first tire and they said it is b/c of alignment and you have to pay full price. But they did not. Second time they did. There is no consistency. I have been a regular Walmart customer but this incident has really hurt and attitude of the manager who cannot honor the same thing that her own colleague did a week ago and giving me a nail answer is ridiculous.

During my driving on Thursday and my many appointments, the oil light came on. I had just passed a parts store so I pulled in there. There was no oil in the car at all. They put 5 quarts of oil in. They said the oil filter was leaking and when they had tried to remove the filter, they had to have stripped it. I had to go to a car dealer ship there in Concordia to get a filter - he removed the filter with a regular filter wrench. He said it does not take a special tool, the motor in the Saturn is the same as in a Chevy Cavalier. The filter was full of metal chunks. He said the motor would not last much longer it already was pinging.

It was over a 50 mile trip because i had to go through Benoit to get home because of a stop I needed to make there. On the way home the car started to lose power and make a knocking sound, I barely made it home. Since then we are down to one car. I have had to put off trying to find a job because we cannot do it with only one vehicle in such a rural area. This has put a very huge financial strain on us. The weekend before this happened, I took my son to college in Garden City KS, a 300-mile trip and the car did not use a drop of oil. The motor is ruined. Wal-Mart says they followed their protocol.

I told her that I was outside and would walk inside. I explained that I had come on Monday to get 3 tires for my car and they only had one tire of the brand that I wanted. They told me that I could check on Wednesday and they should have the tires in. I called on Wednesday and the tires were not there and there was no one that could tell me when they would be in. I simply wanted to know since the tires had not met its warranty of 60000 miles what could be done. She went outside with me and looked at the tires. I explained that the back driver tire had a slow leak in it and I had to put fix a flat in it to get home. She stated that they could take the tire off and remove the fix a flat and see if there was still a leak if so they would patch it and put the tire back on.

My main concern was what would be the effects of removing it from the tire. Would it cause problems with the tire? What would happen if it made the problem worse? I was told that was a chance that I would have to take. I explained that I think the tire should be replaced. Sandra refused to neither replace the tire nor look in the system to see how much they could even discount a tire since all my tires were bought from Wal-Mart and they had each purchase from that store in the system. I asked to speak with her store manager. I was told he was gone for today so I called and filed a complaint at 1-800-walmart while she went to get the assistant store manager (Deborah **) who proved to have no training on being a manager from her bad attitude.

She looked at the tire and then said that she was not going to allow them to take the tire off because I had fix a flat in it. She then asked me about my spare tire for my car and that I could have put that on the car and then brought the flat tire in to be replaced. (WHAT THE HELL) I thought that was a poor choice of statements to be used in this case. She lacked customer service skills and had no knowledge of the policies for the tire dept. Another comment that was made was “You have 90 days to return with a receipt.” She must have not known that that policy does not apply to tires. She also refused to look up the past tire purchases that were in the system because I did not have a receipt with me. The ironic thing was Sandra had just told me they could remove the fix a flat and patch the tire. So I don't understand why one person would tell me one thing and then I am then told they could not do anything.

I have never been treated so disrespectful by an individual in the tire dept until today. She started to talk over me and yell at me like I was not the customer. So I yelled back then, let her have a few choice words that fit her attitude. I then proceeded into the store to obtain the store manager and district manager info to make sure they know what kind of managers they had working for them and representing the store. The workers were tired and ready to go, so even if I could have gotten new tires it was going to be a rushed job. That is when mistakes happen that could cost me my life. I feel that I should have been treated as a valued customer and a solution should have been found to make me a happy customer. Not once did Deborah ** apologize or say anything about an alternative solution to the problem, she was just rude and wanted to argue to show she was the manager and to her I was nothing but a dissatisfied customer. I am going to be talking to the District Manager about the treatment that i received and will not let this rest.

Walmart denied my claim because they siad I Spoiled the evidence by not showing them the damage prior to having it repaired. I didn't want the money but simply asked them to investigate the matter. Now since they denied my claim I am assuming that they will not do this investigation because they feel it wasn't their fault. not fair. please investigate.

i eventually convince the guy the tire should be prorated & was again charged 9.95 for road hazard. by this time i had been at wal mart for about 2hrs i left vowing to speak with a manager later. within 2 weeks i developed another flat. my fiance took the tire in paid $50 for a totally different brand tire , his goal was to have a good tire. 2 weeks later, i have 4 tires that seem to have a slow air leak, a wobble, & now the car feels like it is swaying. i will only drive it when i have to & not more than a few miles & not over 40.

i plan to phone wal mart in an attempt to get something done to correct this, i am a home health nurse & i spend many miles in my car. right now i am using our truck til my tires are right. on my receipt the tech recorded my mileage as 2 on another it was 5. this makes it impossible to prorate accurately. i would like my money back & i will go else where to buy my tires.

When I got home I found that there was a nail in the tire tread - easy enough to find with a chalk circle around it and a mark on the sidewall where to find it. There was no damage or deformity to the rest of the tire. I applied a plug (with a kit I had bought from walmart) and it cost me about 2 dollars, instead of the $500 Wal-Mart's tire experts wanted to charge me. In my opinion, this store is either incompetent or dishonest, or both.

No damage. I was suspicious of their tactics and din't get sucked in.

Ok. First off these clowns only get paid minimum wage to change your oil or put tires on your car, so do you really think they care about your safety or how much time/wages you have lost? Didn't think so either. So with that said yes they are going to do you dirty. Because they don't care if they lose you as a customer.

Remember they get paid min. wage no matter how many customers they get or lose.

I cannot express how much frustration and time was put into this. I should have just got my tires mounted at Discount. 1. had tires mounted 2. they stripped a stud when mounting 3. next time I went back they refused to rotate / balance tires 4. Had to go back and speak with manager - he agreed to fix 5. Had to call again later and remind them to order the stud 6. they fixed the problem. they cut off part of the stud and rethreaded it. 7. IN the process of fixing it they damaged the brakes. 8. they fixed the brakes. I have no idea how many trips to walmart and how many hours of my time went into this. I got 2 free oil changes in the process. I would not go through it again for a lifetime of free oil changes.

I called later to see if they could fix it they said they'll call back. I'm going up there today to get the stud replaced. Oh yeah, if you pay for the upgraded oil change they don't add power steering fluid. This is one of the nicest walmart's you'll ever see. (nicest part of plano) don't be fooled. Their car service is crap.

I recently got a flat tire. I've got the spare on there but it's a donut and I can't drive much on it. Of course I have to have the stud replaced before anyone will mount the wheel back on the car.

this is not safe for me to ride around on this tire and I have kids. What if they blow out. I also had to go to sevral diffrent tire shops for my patch work this has cost me money and contiue to cost me money. When I'm suppose to have warranties which cost me over $200.00 to buy for my car. I missed schol because my tire was flat & walmart did not fix it. All this is documented through receipts in which I have & I have submitted them two times to walmart. I'm wondering if I should contact my attorney & submit these documents to him, since I have no satisfaction from walmart.

I lost 4 hours pay @ $40.00 each for nothing. I will no longer be shopping Wal-mart!

It's gonna cost over $6,000. to put a used engine in this 'less than 3 year old' vehicle. Of course, Walmart denies any negligence on their part. Assistant manager offered no solutions for her dilemma, just blew her off. I called and asked why did he not offer to take her statement, or suggest her filing a claim, or review the video. Now he will have the video reviewed. We will have to wait and see.

Economic--- over $6,000.00 to replace the engine with a used one, not to mention towing services, time lost from work. When my daughter [car] broke down, she had her 8 month old baby girl with her. She has had to borrow a friend's vehicle to get to work. It's gonna cost more money that what we should have to pay, this causes much stress on our part.

I was not offered resolution but told I had to file a claim and their company would decide wheter or not they were liable for the problem and if they would pay for the repairs to my vehicle. I can not operate the vehicle because of the damage the bad cable has caused to the vehicle and the damage is a direct result of them not doing the connecting properly. Now I have had to have my vehicle towed to a repair facility where they will have to correct the damage Walmart has done to my vehicle at MY expense. As I wait to find out whether or not Walmart will accept liability for their technician screwing up my vehicle.

I have recently lost my home and a vehicle due to being unemployed, I now am employed and was able to finance this vehicle however we are still economically strained and I do not have the money to shell out for these repairs. We are right now living paycheck to paycheck and am without a vehicle due to the fact this was the only one we own right now. I do not at this time know the extent of the damage this burnt cable may have done to my engine if any but do know I don't have the funds to correct the problem and Walmart wants me to cover it out of my pocket and attempt to seek reimbursement from them at that time without guarantee they will pay for their mistake.

When I paid for my service they failed to give me the $20 mail in rebate. They also failed to vacuum my carpet and my tires were still low. I called Wal-mart tire and lube and asked to speak to a manager. I spoke to Jessica the manager. I told her what happened. She asked me if the receipt said they checked the tire pressure and vacuumed. I told her it did. She told me if its on the receipt the did it. She accused me of lying and told me to bring the car back in the next day. The wal-mart is over 30 miles from my house. I am not going to drive 60 miles to get a tire filled that should of been done to begin with.

I had to go to the local service station and pay $2 to get my tire aired up.(No my tire does not have a major leak I filled it 2 days ago and its still fine, so it could not have leaked out on the way home.) I also went to a local car wash and had to clean the carpet for an other $2. All this should of been included in my $68 wal-mart service! As for the $20 rebate they told me I would get, well I still never got it.

I wanted them installed on the front and they told me that it would be against the law to install the Two new tires on the front so I decided to only replace one tire so I could get it installed on the front,and was told I could come back tomarrow and get the other one installed, I guess these guys think I am stupid I promise to never buy another item from Wal Mart,

if I would have agreed to have the first set of tires installed I would have probably had a bolwout because my GVW is 9300lbs and the tires that they selected had a GVW of far less since my truck has a service body and was sold as a cab and chassis and has a higher GVW than the first tires they were trying to sell me,

after checking with a commercial Highway Patrol Officer that lives near me he told me he never heard of such a thing and in his opinion it would be better to install them on the front since blowing out a front tire makes the truck harder to control than blowing a rear tire, I agree with his statement,

MIKE insisted that my Chevy van came with 205 size tires and not 215. I explained to MIKE that I needed the two rear tires real bad and that I was asking him to sell me two (legal size tires, size 205 NOT 215), he said no because by Wal-Mart policy he is required to make all my tires legal size. MIKE's tactics reflect a negative impact on Wal-Mart Automotive and was evident as the Automotive Bays were empty.

MIKE caused me to drive away with bold tires (again, one had a lump on it--ready to blow) and instead of thinking safety for his customer, he was thinking I need to sell more tires. Two females (mother & daughter) witnessed MIKE's actions (he was trying to talk them into having something else done to their vehicle but they told him that they only wanted an oil change).

My wife drives 30 miles one way to work across a 5 mile long bridge. The engine would have been destroyed due to losing the oil on her way to work. Walmart was apologized and assured us that it would not happen again.

Six months later the same thing happened. The drain plug was not tightened. Once again, as she was backing out to go to work, I happened to be outside and noticed a large puddle of oil on the driveway. Immediately she returned the van to Walmart and they tightened the oil plug. This time I asked to speak to a manager, but he was tied up in a meeting.

A day later, when I finally got to speak to the manager, he was very uncaring and acted like it was no big deal, that accidents sometimes happen. I pointed out that this was the second time this same thing had occured and that had I not been able to detect the oil leak, the van's engine would have been destroyed. He shrugged this off as if this was not important. I informed him that after several years of using Walmart's service we would be taking the van elsewhere for oil changes. His reply was a little disturbing. He said, Well, do what you have to do. Walmart has lost a good customer and we do not hesitate to tell others who are using Walmart's service what happened to us.

I brought the car to the Georgetown Wal-Mart this morning to replace the tire. I had purchased the tire protection plan (receipt is attached). At first, there seemed to be no problem and they began to work on the car. I was called in later and told that my rim was bent. The serviceman, Jonathan #3687, tried to demonstrate this by spinning the tire while observing a reference point next to the rim. It actually looked pretty straight to me, while the tire itself was obviously out of round as could be seen without the aid of a reference point. I see no bearing of a minute imperfection in the rim on that obvious problem. After he was unable to demonstrate that the rim was bent, Jonathan then tried to convince me that the reason the tire was out of round was because I had not had the tires rotated and rebalanced. I would have to buy a new tire outright.

I know that tires can wear unevenly if they are not rotated, but this is wear on the inside or outside compared with the wear on the opposite side of the tread. It does not cause tires to be out of round. If it did, then all 4 tires would be out of round because none had been rotated. In my case, one tire was obviously out of round and the other 3 were just fine. Balance was not a problem because the tires were still in balance. There was no vibration, only some noise from the defective tire. I do not choose to rotate or rebalance my tires provided they do not go out of balance.

I accept the reduced lifetime in return for not spending extra time at the tire store. Even with this practice of not rotating tires, I am not accustomed to seeing tires go out of round on my vehicles. I believe that my tire was defective and was coming apart internally and would have failed catastrophically had I continued to drive on it. The tire was not out of round when I bought it.

A tire that is changing shape is structurally unsound and is an unsafe tire. I believe that the store is putting its customers at risk for refusing to honor warranties on obviously dangerous tires and is defrauding its customers by requiring them to purchase replacements for unsafe, warrantied tires at full price. I feel that the auto department at Georgetown #1303 does not care for the safety of their customers.

This is were it gets good, the tire tech comes to me and states that he does not have a tire that will match so he says that he will have to put on a another brand I ask if was going to change out the other side so that they will match he stated no that when the other side goes out I can match them up then. I sated that I wanted both sides to match he stated thats the best they can do.

So now I have a Goodyear on one side and a Unaroyal on the other. So now I am not happy about this but I think that I will just take it up with the manager so I go in to get my keys and the store clerk states that I have to pay another $9.50 for road hazard on the tire they just put on I stated I paid for the road hazard on the bad tire they put on that only had 20 miles on it , I stated that I should not have to pay for road for hazard again for them putting a bad tire on they should have never had of put the tire on to begin with, the Clark stated I could pay for the road hazard again or not have road hazard on the tire they just put on.

I would like two tires that match and I wont my money back for the road hazard that I paid for the 1st time and now I would like restitution for the aggravation that Wal-Mart has put me through. Thank you,

I went out to my car and sure enough the window would not go up no matter how many times I pressed the button. So I went back in and asked to speak to the manager. The manager came out and tried to make light of the situation (which I did not find comforting nor helpful) and tried the button himself and then him and another young male mechanic popped the hood and looked at the fuse box. When that appeared to be ok, they looked under the steering column at the fuse there and then proceeded to guess what was wrong. The young male mechanic said "it looks like its the motor because the other window is going up and down just fine and it's a shared relay". So the manager then offered to call some local automotive parts places for estimates on the motor. I immediately said, "whoa, what does all this mean?!" still in shock from having just dropped off my car from an oil change and then receiving my car with a malfunction. They then said that I would most likely need to replace the motor at my own expense. That's when I really lost it.

I asked why I was expected to fix something they broke? They then told me they weren't responsible for it because it had nothing to do with the oil change and that the motor could have been ready to go out. I told them I hadn't had any previous problems with my windows and that I had a hard time repairing something that happened when the car was in their care that worked fine just the day before. The manager basically told me I was ****outta luck. So I asked exactly how I was supposed to repair the window when it was a Sunday and everything was closed. His suggestion was to park it at a friend's house and take it first thing tomorrow morning. I told him that there were several things wrong with that seeing as none of my friends had a garage in which to secure the car and that I did not feel safe leaving my car parked anywhere when my drivers side window was down giving anyone a chance to steal from my car and the car itself.

The manager just replied that Bloomington wasn't like Indianapolis and crime wasn't bad here, to just take out what I didn't want stolen. I then told him the weather report said it was going to rain and that I had no way to protect my interior from the rain w/the window down and no garage to put it in. And he said, well I'd have to say your timing is just bad with all this happening on a Sunday. I was so exasperated and frustrated that he was so non-chalant about this happening and it being their doing. So I told him, how could it not be their fault when if the window wasn't part of the oil change, what were they doing putting it down in the first place? His response was that it was OSHA to have a window down when a car was brought into the bay area. So I told him, that that did in fact make it part of the oil change then. He then reiterated that I would need to pay for the repair an Walmart was not responsible.

So I asked to speak to the store manager. She came out and told me there was nothing for them to do that all they could do is file a claim with their insurance and wait to see what they said. She then called her "co"-manager to "back her up". So I told her that I would like to file a claim. That turned into a fiasco of me going from the Customer Service desk back to the Auto Dept so I could watch my car because it was in an open lot an not secured and being from out of town I had items in the trunk. Sonny, the initial manager I dealt with then told me that I needed to not be so paranoid, that Bloomington was not Indianapolis. After waiting almost 20mins for them to figure out where the claim forms were and which one to use,

Sonny finally came back and we sat outside (in the 90 degree humidity and heat) to fill out the form. He obviously did not know what he was doing and I had to (on several occassions) correct him on filling out the form to correctly reflect the incident. After filling out the form (of which I never got a copy, even though I requested one) and them allegedly faxing it to the insurance company (I never saw this, I was just told it was faxed), I was told CMI (their insurance company) would contact me, though they couldn't say when, and they would review video of the incident to see if WalMart was at fault. I spent 2.5hrs after picking up my car dealing with this and during the entire ordeal not a single employee or manager said they were sorry or offered me any sort of compensation.

Every single employee I interacted with treated me like I was overreacting and acted like they did not understand why I was so upset. I don't understand how WalMart practices business, but a customer should not go in for a $30 oil change and leave with $200 worth of estimated repairs done at the hands of one of their employees and be left with nothing more than "sorry bout ya" and an attitude of disdain and bother that the customer was raising questions and demanding answers.

Aside from the emotional aggravation and stress of dealing with the poor customer service and having to demand to speak to manager after manager and demand to file a claim, the damage that resulted is potentially upwards of a $200 (parts and labor) repair of the driverside window motor, potential loss of property from the vehicle, potential loss of the vehicle, and storm damage to the driver side interior from the rainstorms later that day.

Well 12:30 came around and they finally were done and they said my fuel injection kit went fine. I paid for it and started my truck up and then my check engine light was on. I went back in their and told them about it and they said to just fill my truck up with gas and see how that does.

I dont want to be driving around with my check engine light on. Its my ass if something breaks not theirs. To top it off I looked over my ticket and glanced down at my tire tread and they put down 9/32 on all four tires. Which I knew there thats not right, becuase I always go there and its different. They just dont check, they say they will but dont. Unbelievable?????

My check engine light was on after my premium oil change and fuel injection service.

I have made a habit of checking under the hood after each oil change. I've heard horror stories about loose or missing filters, lost caps, and tools left in the engine area. I lifted the hood and found that the coolant feed hose was loose. A technician happened to be standing next to me and I looked closer to find that the connection stem to the radiator was broken. I pointed this out and the technician reported it to the trainer.

I completed an incedent report before leaving the Clermont, FL, Wal Mart. This only brought hostility from the technicians, trainer and managers. Sammy the Assistant Manager over Automotive came out and looked at the radiator but never said anything to me. He instructed the crew to reveiw the video and left. Then Jodi demanded the incident report.

The rediator must be replaced. The estimate given to WalMart is for $594.00. Definetly a hardship on me. Wal Mart denied my claim. I advise every person I meet not to get automotive service from Wal Mart.

The next morning I start my way to work when I hear what I thought was the tire rubbing on the passenger side. I get to work and check the tire but find no heat and no signs of rubbing. I contact Walmart that day and they said to bring it back in and they'd look at it. I do so and they can find nothing wrong and I'm told that I can come back the next day in the morning to talk to one of their head mechanics. I work morning hours for the next two days, unhappily driving on this loud tire before I get back in.

The head mechanic says she can find nothing wrong either and I should take it to Les Schwab and see if I need an alignment. They did opt to rotate tires to see if it helped at all. It didn't. I go to Les Schwab, they find nothing but a bent rim, which isn't causing the noise, I have it changed and away I go. Noise still intact. My parents came to visit and my father, a hobbyist mechanic goes over the tire as well. As a last ditch effort to figure it out we check the pressure. The drivers side tire is at 85psi and the tire limit is 44psi. I had not put air in these tires after getting them changed, I hadn't done anything to them which means the pressure is what it was when I left walmart.

For supposed professionals they didn't give me very good service on my car and I could have died from the fact that they were negligent. I will never be going to Walmart for tires again. Ever.

New fuel pump. I also had 3/4 of a tank which they had to drain out. A new fuel pump costs $510-definitely a financial hardship for us

Called auto tow service to two SUV down to tire store to replair flat. At the tire store technician informed me that tire was flat not because of nail or foreign object, but because the old valve stem caused the air to leak out and that the tire had to be replaced because I had ruined the tire by driving when the tire was low on air.

HAD TO PURCHASE A NEW TIRE AT A COST OF $220.78 AND I REPLACED ALL OF THE OLD VALVE STEMS IN THE REMAINING TIRES.

In an hour I went to check on my vehicle. It took another 15 minutes before it was done (there was not another vehicle in front of mine either). I paid $25 and looked at my recepit. Believe it or not, they put the wrong oil in my truck again. I brought this to their attention and they just said we need your keys. I had to wait another 30 minutes, only to be charged another $13! The manager came to make the changes on the register and did not say anything to me, like I'm sorry for the inconvenience, or let me give you a discount, or don't worry about the additional fee! I caution anyone who gets their oil changed at wal-mart!

when I took the tire back to walmart the manager bullied me into his lame deal and no refund! then he had the rudeness after knowing I had an infant and we were hot to threatnen that if I did not take his deal I'd have to wait 4 hours! he had no sympathy! and equated my babies life to 160 bucks!! hideous and swarmy!

I want him reprimanded harshly and I think I deserve a FULL refund! I wanted my GOOD tire back and a refund but AGAIN the slimy manager lied and said they didn't have it! I'm sick he abused me when it was totally their fault!

I lost a good tire worth 60 and wasted 10 in gas and spent 5 hours with a baby in the heat and gave walmart 67 to do this to me..my son has sunburn and is developinh rashes

After nearly two hours of waiting I went out and checked and saw that my car was parked in the parking lot which is where cars are parked once the service has been completed. So I went in to make the payment and pick up my car. The cashier checked my order she said it was not completed yet and was still being worked on. I told her that if my car is being worked on why is it not in the queue or in the shop. She could not answer my question nor did she try to help me or follow up.

I went outside and met one of the automotive technicians who was helping another customer (he was probably the supervisor or manager of the automotive services area). I brought this to his attention. He told me he will follow up and asked me to go inside the store. He showed up after nearly 15 minutes and told me that I had parked my car in the parking lot and should have left it in the queue. I explained to him that I had indeed left the car in the queue not the parking lot but he kept saying thats not what they are telling me?. Indicating it was my fault.

I went outside to make sure they were working on my car and I would not loose any more time. The technician who drove my car in to the shop then continued blaming me for not parking my car in the queue. Eventually, they figured out that somebody? changed my car battery and thought the work order was done and parked the car outside. No further explanation or apology was offered.

Finally, I was told all service on my car was completed and I made the payment at around 7:00 PM (more than 3 hours later). But the complaint does not stop here. As I drove out with my family and stopped at a store about 10 miles away I noticed that there was smoke coming out of my car hood. I opened the hood and saw two problems 1. A plastic vent? very close to the battery was loose and out of its place. 2. The rod? that is used to hold the hood up was also not placed back in its resting slot and was loose. Once I put the vent and the rod in its place the car was fine. No more smoke.

It was an outright frustrating experience for me and the fact that the car was handed to me in a very dangerous manner is a serious concern. If I have driven further without stopping at the store possibly my car could have been on fire or further jeopardized endangering my familys lives. I find this kind of service totally unacceptable, hazardous and the staff lacking all accountability. I expect WalMart ensures once the work is completed the car be checked for any such safety issues before handing the car back to the customer.

Time lost (nearly 3 hours) when the work could have been completed in 1 hour. We were upset that Wal-mart would not accept their fault and were blaming us for not leaving the car in the queue. Finally, the safety hazaard. I still need to determine if the smoke that came out has any negative impact on my car.

After sitting for a period of time and relizing my vehicle had yet to be even brought in for service; I walked the store again. After returning to the Car Center agian,my vehicle had still yet to be taken care of or even brought in. There was an empty chair in the center so I sat for a period of time. After no longer being able to sit, I again walked the store. My third time around and over two hours later I AGAIN went back to the center where it appeared they were completing my vehicle. NO ONE offered any apology for the time consumed nor my inconvinance.By this time I was COMPLETELY worn out and in major pain. I paid my $35.21 ticket and came directly home. I noticed both right tires appeared to be low in air pressure and looked at them closely. There were still plugs in both right side vehicle tires. I was angry however totally exhausted and could not make another trip back to the store.

After entering my home I looked at my ticket and saw that they had replace the driver's side tire; which was a perfectly fine tire! Then made notice that the two tires on the passanger side were unsafe due to plugs. My daughter called the tire center and explained how I was handicapped and I could not be put thru the ringer like this. No Manager was on duty for the tire center and they explained they had three techs. walk out on them today.This is no excuse. They did however offer at my conviniance to change the tires at no cost.

My Husband later took my vehicle to the store to have the tires put on correctly. They did what they were suppose to do and might I add at no cost. However, after being promised that once the vehicle got to the center they would get it in immediately; again sat for a total of 53 minutes for them to switch the tires over. He spoke with the store Manager being that no Tire Center Manager was available on Saturday and no one knew his phone # nor how to get hold of him. The Manager of the store only offered a mere ( I'm sorry.)

After arriving back home I had to take medications for the pain I was in, not to mention being exhausted. This put me in bed for 5 hours and making me miss a wedding that I was to be present at. The fuel back and forth of my cost in which my vehicle had to be taken back for the correct repairs. A total of over 4 hours in travel time and thier repair time to get the vehicle right. Thier customer service center needs to be more handicap equipted and more than a few VERY uncomfortable chairs available to customers.

The first time I took my car in I waited for about 2 hours when they called me and told me they could not rotate my tires because they did not have the key to my locking lug nuts. When I saw my van they had every compartment opened and had searched through them. This made me feel violated and I wasn't sure why I was not called before they searched through all my stuff. They had been given my key along with my van keys when I checked in. My total wait time that night was 3 hours and 20 min. When I picked up the van they said, "sorry but we broke the key to your lug nuts". Wow when did that happen? Were they lucky and got all 4 tires off and rotated and then back on before that happend?

Only after I asked who is paying for the key did they offer to buy me a new one. I of course had to go buy it and then bring in my receipt to prove I bought it. The second time I took the van in at 4:30 and again I was told the same amount of wait time about 3 hours. I was told that they have to do the oil changes first because they offer the drive through service. The more people they pull for oil changes the fewer there are for tires.

Finally at about 7:30 I checked on the van and they told me it would be at least another hour making it a total of 4 hours wait time. I hadn't been home from work and had 2 children at home who hadn't eaten or seen their mother. I told them I would have to call and see if I could get a ride to pick me up. I worked it out and told them I would wait. They told me I would have to go at the bottom of the list. I was furious. I went home and called for the store manager Dave K. He is never available and does not return phone calls. I went back the next night and talked with a manager and told her what happened. She worked me in but I still waited about 1 hour. She said it is no excuse but they can't hire and keep help in automotive.

Well then maybe Wal-mart should quit taking consumers money for a product and warranty they can't service. When I left my car seemed to be bouncing and the steering wheel was shaking and over the next couple of days it became worse. I returned to Wal-mart and once again waited to have the tires looked at. They said there was nothing wrong with the tires and I had an alignment problem. I left and went to another dealership and had my alignment checked. they told me the alignment was fine but I had a bad belt on the drivers front tire. Then within about 2 days my driver side rear tire was flat. I aired it up drove to wal-mart and asked for the manager. He looked at my tire said the belt was bad and they would replace it for $55 dollars and there was nothing wrong with the back tire that had been flat. He could take care of it in a couple hours they were short help.

I left and started to make phone calls. I was told after a week and many calls that they would give me back $175. I had to go down and pick it up and of course go over it all again wait for someone to try and figure out how to give me the money even though they had the message to return the money to me. I had to settle for $170 and when I went to purchase 2 tires at another dealer they said that the other 2 tires will need to be replaced before long.Why is Wal-mart being allowed to continue with this type of false advertising and lack of customer care. I feel that all my money should have been refunded. Get the word out that Wal-mart is not a savings to the consumer.

Tuesday morning I drove to the doctor's office and JUST BY CHANCE got to look at the front side, and saw that oil was POURING out of my car. I opened the hood and guess what. They had forgotten to put the cap back on. When the engine became hot all the oil was boiling and evaporating, and there was almost none left in the system. The oil-vapor got everywhere in the front of the car - the engine, the radiator - and all the parts. There were small puddles of oil here and there, which could start a fire if I hadn't noticed it, and run the car further.

Thank God I did notice and I had a whole big can (new, which I had bought just a few days before - from Wal-Mart, and I still have the receipt) of engine oil in my boot. I had to pour almost all of it in, to get back to an acceptable level. And I had a rag with which I quickly cleaned the bigger part of the mess, and headed for the doctor.

After I came home I called the store manager who said his name was something like Mckenzie K. (I don't know if I spelled it correctly). I told him what had happened. He said he would take care of the situation (whatever that meant - I didn't bother to ask him because I assumed he would act like a gentleman and do what he should have done). He asked me for a contact number (I gave him my cell number) and said he would get back to me later that afternoon. And he never did.

First and foremost, I was at severe danger. Anyone who drives a car would understand this. And this could have caused immense economic and physical damage. I had to use the whole can of engine-oil. I had to ask someone to clean the whole front-part of the car.

Finally, we decided to track down an employee from another department to see if they could call an employee from the auto center over to assist us. While passing the electronics section, we spotted the employee who had helped us before. However, he was standing in a group of fellow auto employees, playing the video game Guitar Hero in the aisle that houses the video games. We stood next to them for a few minutes to see if he would notice us and ask if we were ready to pick up my car, but he did not look over.

Finally, my fiance walked closer to the group and said, "Excuse me, sir, we've been waiting for over an hour for my fiance's car; can we pick it up now?" The employee looked over at us with an incredulous expression and said "Hey MAN. I've been trying to page you guys for about an hour. We can't work on your car, there's a really bad, dangerous oil leak and we're not allowed to touch it. You shouldn't drive your car like that. And you should really get your oil changed more often, it's a little over the due date."

I was aware that the oil had needed to be changed, but at the time I was a college student (ie. broke and pressed for time). However, I was taken aback by this employee's bad attitude and the fact that he was so unwilling to help. I was also TERRIFIED to drive my car, thinking that something horrible might happen in the 50 mile commute taking my fiance back to his dorm and then back to my house! I was crying and shaking and even phoned home to see what I should do.

Needless to say, I made it home alright. The next day, I took my car to Sears to see if they could fix the problem and/or change my oil. When I picked up my car, they acted like everything was normal and told me what I owed them. I asked, "But what about the dangerous oil leak? I'm surprised you guys were able to work on my car!" They looked at me and said "What oil leak? You don't have an oil leak. Why would you think that? We were able to change your oil just fine. Granted, you were a little overdue for an oil change and should probably come in more often, but there was nothing horribly wrong with your car."

I have not dealt with Wal-Mart's auto center since.

There is simply no way I copuld npot have noticed it. They accused me of trying to make thme pay fro an already broken window. After I left it was hard to drive with all the traffic noise coming in the window and glass blowing around. I filed a complaint as they insisted they had a video of me coming in-the window looked gray so was out. I had tinted windows. They wanted to show me the tape but I told them I wanted someone to be with me. Their insurance oompany CMI closed the case in a letter dated May 6 and it happened April 30. I had no way of gathering information because I was sitting at the hospital with my husband. I have witnesses who sw the van that morning with no broken window.

Thye have humiliated me and causedme great stress at a time when I was having enough problems. I know the window was NOT broken and need help in fighting this evil, greedy monster. As it is a disabled conversion van it ill be about $500 to fis it and our deductible is that much. One of my sons and my preacher covered it with duct tape and plastic. I have writen in large letters, Ask me how I liked my WAL MART oil change. I am getting a huge response from people who all have a Wal Mart horror story.

My husand has been fighting a battle against cancer and bbeen in hospitals and nursing homes. He is home now but our finances are in bad shape. High transportation costs keep us broke. I've spent money on pics regarding the van and surroundings. We simply cannot buy a new window.

So, I asked the service manager, Do you offer alignment here and he said No. I replied, OK so it that why I have a bald tire now and nobody ever told me it was happening. All he said was I am sorry sir. I told him, Well you have the usual 2 hours plus to figure out what you can do about it. I feel the store owes me tires. I am depending on them to report to me about my tires since they rotate and balance them so often. Not to mention that everytime I go in to have service I spend at least 2 hours waiting and I realize thier plans. They do it intentionally so you will buy things in the store while you wait. I was even told that by a competitor that I went to and spoke with for my next tire purchase and oil service.

To end this, the service manager made sure he wasnt around when my vehicle was finished and ready. Now I am stuck with it. Unable to depend on the tires to take my family on the road. Sounds like good terms to get a lawyer maybe. Unsafe for family. 400 dollars for new tires. Vehicle driven once per week so tires are practically brand new.

the next 2 days i called every mechanic i know to find out what it can be. one told me they might have overfilled my engine oil and to check my fluid levels. i so happened to look over at my radiator tank and noticed the tank was dark rather than light green. (99 saab 9-5. they have clear pressurized tanks with yellow caps) after dipping my finger knuckle deep into the tank i realized the tech at wal-mart put motor oil into my radiator.

after talking to a manager she said she couldnt do anything for me at the store level and that she would have to review the tape with her distric manager and loss prevention manager and definatly without a doubt see him put it in my radiator before a claim would be submitted and even then doesnt mean wal-mart will reimburse me.

i towed my car to the saab dealer and they are looking at it monday. on the way there i had the wrecker stop by walmart and made them take pictures before anyone touched my car. the manager keep making a big deal that there was 20mi on the car and i told her a couple. i told her that it didnt matter if i drove 2mi or 40 miles to my home and back they still put motor oil in my radiator and may have caused serious damage to my vehicle. she said she would get back to me mon. what should i do?

oil change $25.wrecker $52.could be as simple as flushing the radiator multiple times $200? or a new motor and turbo $3000?

I took the my 2006 Sonata back to the manager on 2 occasion, the first time after pleading and insisting that the oil change was not done correctly because I had started noticing puddles of oil on the ground; the manager changed the oil and tighten the oil filter after making the comment that they do not change those type of oil filter that I had to have brought it in when it clearly stated on receipt that Oil filter was done. Long story short, I'm out of $540 for lost of usage of vehicle, transportation to pick up vehicle that was towed to nearby dealership since was still under warranty,

The dealership's mechanic stated that the problem was that O ring was not changed and that the housing unit had been broken off. The manager wanted to reimburse me just for the oil change, but I said NO DEAL, he immediately put in a claim with their insurance, but he said that it will not be approved because I should have brought my vehicle to him prior to having someone work on it. Well, I did as a matter of fact 2 times and the second time he took pictures, diagnosed it to be the Oil sensing Unit was broken and pointed me to the Dealership at this point what was I to do.

My vehicle started making rattling sound that luckly was under warranty, due to the oil being so low. I ended up losing 8 hours of loss time from work (160.00), $52,72 for oil filter and oil change, 38.00 for bus ticket to pick up vehicle that was towed some 120 miles to nearest dealership, bumping a ride for 3 weeks that cost me $250. and gas to return which was (52.00)

the next morning I took it to a oil can henrys to have the problem fixed. they said I didn't have a problem. they changed my oil and give me a sunday oregonian to read while I was there.

so I guess I am not complaining I am just letting you know that the wal mart employees have either horrible training or none at all.

Then today one of the tires goes flat. I inspected the tire and noticed it went flat due to normal wear. All of the 3 other tires are worn also. My car has approx 140,000 miles now. So, I've only had these tires for about 38,000 miles, when the warranty says they are covered for 60,000 miles.

I take the tires to Wal-Mart Tire center (the same one I purchased them from) and the technician tells me the wear is from mis-allignment, so they cannot give me anything for the warranty (I have my warranty receipt). The trouble I have with this is that I had my car alligned at 111,000 miles (about 9,000 miles after I bought the tires from them), and it is obvious that the tires are worn significantly on both sides. The tire that went flat did go flat on the inside, but both sides of all the tires were significantly worn (and not going to make it to 60,000 miles). This is just a convienent excuse to use, so they do not have to honor their warranty. Beware! I will not go to Wal-Mart Auto centers anymore.

I ended up paying $360.00 for a new set of tires, and wasted money on purchasing a protection plan that they wont honor.

One of the tires wont hold air and she went into the store and had it (supposedly) repaired a few days ago...it still wont hold air, so she took it back in today because she nearly wrecked when it went flat on the highway driving the speed limit of 60mph and was told TOO BAD, YOU DONT HAVE A WORRANTY I was there and don't remember one being offered and presumed that paying almost $300.00 for three inexpensive tires carried at least some form of warrantie. shes now driving on a DONUT tire that is UNSAFE!!!

She nearly wrecked on the highway. We no longer trust WAL MART I have every intentention of contacting an attourney if the matter isn't resolved.

I was told that I would have to go elsewhere to have the struts repaired. I didn't have my credit card on me so they did the paperwork for the tires and I said I would come back later to pay for them so they could be ordered.

I then took my car to an independent mechanic who laughed when I told him what Walmart had said about the struts. He looked at my tires and said that yes, the one with the bulge does have a broken belt and needs to be replaced. But the struts were fine and all the front tires needed were to be rotated.

So on to tiebreaking opinion #3....

I go to another large store with an automotive dept. with a fairly good rep. They take the time to put my car up on lifts, look at the tires and the suspension and confirm what mechanic #2 had said - one tire needed. Bad news was they found that a wheel bearing also needs replaced - I had had a lot of vibration and loud noise for about a week and that explained it.

They were able to order a tire for $133 - Walmart would have ended up costing me over $400 for 2 tires, one of which I didn't need. (Bad news is that the wheel bearing has to be ordered thru the dealer for $177...... but this seems to be a legit repair). Mechanic #3 didn't seem surprised when I told him my Walmart story, apparently he had heard it before. Someone needs to put a stop to their ripoff routines.....

The next thing I heard was a call from Jack Martin telling me that they were not going to pay a dime to repair the car. That putting too much oil in wouldn't cause this problem. He says that they are not responsible, that they had a video saying it was done correctly. I can't believe this because it would be a camera that took pictures on top of the car and under the car. I know in the man's heart that he knows this is not true. All I was asking WalMart to do is the right thing.

Then on the 7th, when I once again returned to try to get the tire serviced, I went directly to the customer service to ask for the store manager and spoke with a co manager RON and waited another 45 minutes and the co manager said he also could not find anything as to the exact reason for the do not service flag. I requested that he provide me with anything in writing to document their refusal of warranty service. He stated that he would contact me on my cell with any further information on my warranty, and said that if they would not service the tire, they may refund the amount paid for that. I flatly told him that I am not fishing for a refund and only wish to had a very simple tire service provided.

This whole thing is a bit weird and I am a bit creeped out that I can get no straight answers as to what the exact problem is. I am openly very Jewish and wear a kippa and peots and heard the tire dept service techs making off color comments on my kippa and peots. I always try to give all the benefit of the doubt as to anti-semetic conduct, but this situation is creeping me out a bit. I am a board member on the temple of my local synogog and own and operate 3 companies and do property management for over 100 rental units, so I provide quality customer service 24-7 to my clients. I am shocked at the way walmart is treating me.

Time and trouble getting the run around 2 times with no information forthcoming from walmart. And I personally felt very distressed as to the off hand anti-semetic comments I overheard when I tried to get service on 3/3/08 (very rude).

Next day I check the other car and find oil is black. So I take it back to Walmart and the manager there says it does not look okay and that the black oil could mean no oil change was done. He gets it done again for free. Also this car also no vacuum inside, no fluids topped even after getting a promise the second time I went and also no windshield wash done. I WILL NOW NEVER TAKE MY CAR TO WALMART FOR SERVICE AGAIN. I DO NOT KNOW HOW MANY TIMES THIS BUNGLING/CHEATING HAS BEEN HAPPENING AS I USED TO TAKE THE CARS ONLY TO WALMART. I do remember that I was dissatisfied one time earlier too. But this time, it's too much.

When I came home that day from the hospital, I parked it and the next day there was oil all over the drive where the van was and when started the oil light came on. I was devastated as my daughter was sick and needed to see doctor again. I didn't know what was up with my van and the weather was really bad, deep snow, etc. So the next day I had to borrow another vehicle to take her back to the doc.

The following day I took my van a 1/2 block up to my mechanic to see what was wrong. Sure enough it was Wal-Mart negligence. They had held on to a part behind the oil filter while screwing or unscrewing it with a pair of plyers and messed up the part that they should not have even been touching. The part is called a oil coolant which was 300.00 and some dollars. Then on top of that I had to pay for labor. All together my bill was 700.00 and some dollars for a van that never had anything wrong with it before my oil change at Wal-Mart. I called the Wal-Mart manager and took pictures of all the oil in my drive way and all my receipts in. Now they say anything over $300.00 and I have to fill out a statement and I did. I told them I needed this money back, that I had to miss work and my daughter is still not well and I use that money to help with her care. My van had just been fixed and I hope not to have any other problems due to there negligence. I really hope they call tomorrow and do things right. I really need my van for my daughter's wheelchair.

I have been under a lot of stress do to my daughter's health and the timing of my van breaking down and the amount of money I have spent repairing my vehicle. Also the stress of not knowing if they will make things right.

Richard Franie came out who (the manager there) and said that we have to fill out a customer complaint. He also told me to get 3 estimates to fix the car. I spent the rest of the day trying to get estimates. It seems that no one wants to give a free estimate. I found one guy called TD performance. This place is across the street from Walmart. He sent it to the insurance company, and they never return my calls. The guy who is handling the case is Jack Martin. I have called him every day this week. His number is 800-527-0566. ext 20594 My claim number is 5476260.

TheService manager said he didn't have to give me another tire because I rode on it. I explained to him I rode from right lane to shoulder when it blew out. He proceeded to say it was my fault. I asked to see the store manager and an assistant manager (Dave) came out. I stated my case to him and he proceeded to tell me and I quote, "tire is not made to withstand puncture." I'm sure goodyear would like to hear what walmart is saying about their tires to customers. Dave then stated alll warranties were void when tire was purchased. Dave then threatened to have me thrown out of the store. Then 30 minutes later another manager came out, Terri Schloendorn, and said they didn't have to replace tire and threatened me with calling the police to have me removed fom store because I said I wouldn't leave without my tire being fixed. I asked for their names and Terri and dave started laughing at me! Police came and made me leave the store. I had to drive another 120 miles to work and back on the spare donut which is very dangerous. Do I have any recourse against these individuals and store? Please help!

Fortunatly, it does not appear that there have been any damages. This could have caused severel hundred dollars worth of damages had the weather been much colder. Or worse, it could have caused an accident had I hit the butten expecting my windshield to wash, but ended up with winter smear.

I had to pay $450.00 to repair damages to the back break system.

To replace the engine with 113,000 miles will run about 5-6 thousand dollars and while this truck sits it is costing me $350 a day.

I really don't have any damage, but I do have to use my gas to see if they will replace. I realize I could call, but my wife went there last night and they said the would replace the front 2. They did not do anything but look at the tires to see if they were on recall.

Thoughts like these scare me to death. Finally, after much persistence, we were able to get a manager out. He rudely apologized, and asked us to wait until the technician came back from lunch. When he did finally return with our keys, the manager threw in a free oil change for our next visit...yeah right, like I'm coming back for this. Anyway, my concern is not about getting a discount or free services. My $32,000 vehicle's security can be compromised; and in this day and age, you gotta worry about stuff like this. Fool me once, shame on you. Fool me twice, shame on me. Never again.

My engine was thoroughly destroyed. Walmart decided that since it happened after 2800 miles, they could not have done it; however they basically admitted to me and my mechanic that it was their fault.

I continued driving it, and the engine stopped two days later on Christmas Day when I was returning to work from my lunch break. I am a single mom and work full time. I trusted their judgment for this.

Unknown damage to my clutch plate. This happened in 2005.

My '06 Forerunner which has a value of $35+K is not a clunker by any means. The techs at Wal-mart seem to think its ok to just leave residual oil all over it, including the fender on the outside, not to mention all over the interior of the engine compartment. I am very dissatisfied, with the unprofessional service which I received from the Lunenburg,mass. Wal-mart lube and oil service center.

The new tire and hub will cost me $138 plus tax to replace.

I came in at 10am. i look to see how the progress is coming and my tire is a the bottom of a pile of ten tires which erks me seeing as though my rims cost me $200 a piece. Then I notice out of the ten employees working that day one is doing oil changes on two cars at a time, one is working the other 6 bays including the tire changeing station, one is talking on the phone, 5 are running around the warehouse, the managers walk out to the bay area distract the two guys working and then come back inside to the AC.

It was 110 degrees outside and the guy doing tires kept passing out from heat exhaustion, he had to lay down for an hour to recouperate before returning to work on our cars, the whole time the entire staff rotates to lunch, by rotate I don't mean the work I mean they leave and go to lunch leaving the same person changing oil and the other poor guy changing tires, air filters, rotating tires, changing brakes. I arrived there at 10 am and left at 7pm when i asked if i could get an aliment the told me they could not to do it and I should go to the tire place down the street.

i should have choke dthe life out of him when he said that because i had spent the entire day sitting at Walmart when the tire place down the street had not had any business all day. And all they had to do was put a tire on my rim I did the hard work for them.

I lost a whole day out of my trip. I watched a guy almost kill himself trying to help us when the rest of his people sat in the A/C. They sent me to another tire place after it closed to finish the work.

We are seriously thinking of having our oil changes done somewhere else from now on. Walmart seems so untrustworthy.

The repair is done, the bill is $8,520.00 and CMI Insurance which represents Walmart, refuses to pay. Nevada Valve Train, on Betty Lane in Las Vegas is where it was repaired (702-643-8065).

Motor Home repair needs to be paid for in full before it can be released. I am a disabled Viet Nam Veteran on a limited income and cannot afford to pay the repair bill, and now it is accumulating storage fees.

At this time I observed oil covering the front part of the engine compartment. My wife then called Walmart and told them what had just happened. Walmart sent two employees out right after the phone call. While we were waiting for them to show up my wife decided to walk up the street were she had heard the big noise. She returned about ten minutes later with an oil filter. The oil filter had fallen off!

The oil filter was a Fram PH7317 Pro. I looked it up on the internet and found out that this is the wrong oil filter for our car. The filter that was supposed to have been installed is a Fram PH4967. A few minutes later the two employees from Walmart showed up. I showed them the filter and let them know what I had found out on-line about the oil filter. They didnt say anything. The guy that appeared to be in charge just gave me a quick nod.

The whole time that they were at my house they did not say a word about what had happened. They asked if I had anything to put the oil in, they said that while they are here they will just change the oil again. I got an empty oil change container out of my truck to let them use. I was observing them doing this. The Walmart employee removed the oil drain plug. I didnt see any oil come out. I asked the Walmart employee if there was any oil. He stated very little. I checked my oil container and it has about a half a cup of oil in it.

He then put the oil drain plug back in and put the correct oil filter on. When they were replacing my oil the first thing they put in was a container of a Slick 50 product and then the oil. After that we took it for a drive, the engine sounds louder now but didnt appear to have any loss of power. (we just drove around the block once) I saved the oil filter that had fallen off.

I am concerned that this incident has caused damage to our car and I dont know if the Slick 50 product they put in my car is masking a bigger problem. I also have the receipt of the oil change and it states that I was charged for a PH4967 oil filter. They installed a PH7317. This car is rated as being the most reliable sub-compact car (2006).

I asked about the warranty cause the tires which I bought from the same store only had 30,000 miles on them and they were rated at 60,000 miles. He says there's no warranty if there's mechanical wear. BS. He claims that the front end is out of alignment. How does he know this, did he check the alignment, no. He says that the uneven wear on the back tires was from bad shocks.

Now I've been around a long time and I've never heard that excuse for that type of wear pattern. I've seen it on new vehicals and the cause has always been the same TIRE FAILURE.

I went to the store the following week and asked to speak with a manager. The manager, I am not sure of his training or his ability to examine and make a ruling on my vehicle, stated that Wal-Mart was not at fault and that I must have broken it myself.

After arguing with him he filed a complaint with the store insurance company and they called me to ask what happened. They never looked at my car and made a ruling in the favor of the store.

According to them, the store manager told them that they were not responsible for it for the following reasons:
1. the engine heat caused it to break
2. they think that the chain of custody of the car was faulty so someone else could have done it and they feel I am trying to blame them
3. the check engine light would have come on if they broke it, mind you that check engine light is not on, has never come on and it is still broken
4. vibrations caused it to break

I did not ask for anything other than that they replace the screw and clamp the air filter house back in place. They flat out refused and claimed that I am the one at fault. I also believe that they fired the technician that worked on my car.

When I went back to the store the first technician I saw remembered me and apologized for the incident. After the manager showed up they all changed and started to blame me.

All I want if for my housing unit to be fixed. That is it. Nothing more.

The cashier said she would let them know and have it done,as I was about to leave I noticed that my hood looked like someone slammed it down with something under it.I informed the cashier and she called a manager 20 mins later so called manager showed up looked at the truck hood, he said he would look at the video and bring me an incident report to fill out,15 minutes later the so called manager came back and said he did not see anything,(i was not allowed to see the video)he said its up to claims but he did not see a problem.
My room mate spotted it off as soon as he walked outside.