Walmart Auto Care Center Reviews

Upon arriving at home my husband opened the hood and noticed the sloppy and lazy way the techs had done the job. The air filter was shoved in crookedly into the casing which then broke off a chunk of the air filter's rubber sealant. Then the casing was broken along with one of the clamps that holds the air filter in place.

So my husband went back to the store with my receipt and was met by a rude and condescending Dept Mgr and her two techs, who vehemently denied they had ever replaced an air filter because they didn't do air filters! My husband then told her then to look at her own receipt and she kept arguing and denying the whole incident and that we had had it done somewhere else! I am livid with anger at these rude and unprofessional people that should have their licenses revoked!

I was so mad that I called their Corporate Offices in Arkansas on 09-07-07 and have yet to receive a call from them! So, I've gone on the web and have done a Formal Customer Complaint via their Contact Us link and see what excuse they come up with. I've demanded an apology and reply with compensations needed to repair my Subaru Outback. Let's hope and pray for a miracle!

What most people do not tell you when they tell you about their vehicle problems is that they don't do it often enough or knew that they had a problem in the first place. They put it on the paper work that there is something wrong with the vehicle P.T.S. (pier to service) Some people will change there oil on their own at home to and mess the vehicle up and bring it to Walmart and then blame them. I have seen this for myself and had it admitted to me that they had someone else look at the car to change the oil but they couldn't do it. So they brought it to Walmart. So people will then try to make Walmart pay for their mistake.

And on a daily basis I have people that bring batteries in and say it has to be the battery but running the high dollar testing machines on it they still blame the battery and it couldn't be their vehicle and it has to be it. The people at the register doesn't care if it is good or bad. But we have to follow the policies that if the battery is good then we can not do anything for them.

Most cars need a expensive battery and people now of days being cheap as they are will want to get a 1 year battery that is not made for they vehicle and then blame walmart when it messes up their vehicle or doesn't work.

90% of everyone that comes into Walmart's Tire Lube and Express don't think about others.

You will not be getting in and out in 20 minutes or less.

They are not the only person waiting to be helped.

If you come in on a weekend or the first of the month you will not get out in less than a few hours unless you got very lucky.

Walmart is not always to blame but sometimes they are.

Remember that the people working on the vehicles are under paid and paid by the hour. They have no reason to hurry up. If they do hurry up and they mess something up you will be there even longer.

If you want to be rude to the people trying to work on the vehicle. Then do you think they will be nice to you?

If you buy a junker or do not maintain your vehicle expect problems from it.

Instead of going elsewhere we decided to tough it out. We spent 45 minutes at a nearby restaurant as well as over an hour walking around the store looking at merchandise we had no interest in purchasing. When the time had elapsed we went back to the auto center. There was no one there to check us out. After 30 minutes of speaking with people who barely understood what we were talking about, we found someone who told us that our car had been ready for 40 minutes. We paid for the over priced service and got to the car.

Our 99 Pontiac Grand Am SE has a safety feature that tells us when the oil needs to be changed. There is a reset button under the oil filter that will count the mileage and click when time to change the oil again. This was either not reset or the oil was actually not changed. I have given them the benefit of a doubt that the oil was changed. I did however pay for full service and was shocked to find that no fluids were filled, our brakes were not checked, nor was our air filter. The car was not vacuumed. I also discovered through checking myself that our tires were under inflated by nearly 50% which does not happen unless the air is let out.

I was forced to make sure all was well by taking the car back to another service center and paying an additional $40 to change the oil correctly nearly 1,500 miles after the initial change. I inflated all four tires to the designated level and then had our tire shop rotate them. After the second oil change and tire rotation the car went back to normal working order. I will never go back to any WalMart for auto service. I can not trust the poor employees to do the job they are paid poorly to do.

the crack is directly next to the filter, it would not have happened unless it was by the person who changed the oil last. so, we are the owners of a 2006 dodge minivan that won't run, and they refuse to take responsibility for their actions.

a 2006 car that is now non-functioning because of a mistake made by walmart service technician.s

I explained I had an oil change at Wal-Mart Tire & Lube a little over a week ago and I could not see my car not having any oil in such a short period. He informed me that I should notify Wal-Mart immediately. I contacted Wal-Mart and explained my situation and the fact that I had just had an oil change and a tire rotation completed at their store. I was contacted the following day by CMI and asked where my car could be inspected. I was informed that I would have to have my mechanic break down the engine. I questioned who would pay for this and CMI stated, Wal-Mart would cover the cost once a determination was made.

I also had to rent a vehicle. I received a call a day or so later stating that CMI had completed their investigation and it indicated that Wal-Mart was not responsible for my loss. Frustrated, I began to research Wal-Mart Tire and Lube Centers and was shocked to learn of the tremendous history Wal-Mart has with cases just like mine with their Tire & Lube departments across this country.

I have learned that the engine for my car is a rather costly (5000.00), because the Axiom is not a common car. I have incurred expenses from simply have the engine broken down to rental fees to loss days of work just to name a few. I have not been able to afford the cost to have my engine replaced even at this time.

My husband pointed out the error, and then one of the mechanics that I had just seen returning from lunch came to advise us that the previous people that changed the oil in our car (which was ANOTHER Wal-Mart) had put our air filter in wrong and the oil cap was broken. We have had NO oil leak or engine problems to substantiate this.

They told us that they were calling around for a part to repair. Finally, after being there for 4 hours, we were told that the part would not be in until Tuesday (Mem. Day weekend) and they would reimburse us for a rental. My husband refused to pay for this, and by this time, it was near 4 on a Saturday and Wal-Mart claimed that they could not find a place that was open.

Wal-mart's insurance is refusing to pay for the full amount of the body repair because it is a "used" truck. It is 2 months old, with 3K miles!

They say they will pro-rate payment for all parts used to fix it. They will not pay for the tire, that has sidewall damage or the rim that is cracked since the truck is "used" and they might not have caused the damage! They claim the truck struck the pole while "parking at a very slow speed". Actually the truck was being driven to the front of the building.

I called Wal-Mart and told them I was only about 3 miles away and my car stalled and had no oil in it.

The manger of TLE came out with 3 employee to check it out. they all decided that there was no oil filter on it. THey decided to have my car towed to the Honda dealership to have it checked out. Plus they would review the video tape of the mechanic working on my car and let me know.

They have provided a rental car for me for 2 weeks.

I did not have any trouble with my car before I took it to them. I have 201 thousand miles on it but still I had no trouble.

The first estimate was $2,500 until he realized I had ABS Brakes then the repair went to $5,000. I called Wal-Mart and they asked me to fax the information to them and they would have someone get back to me. They didn't see where it could have been their fault since anyone could have been under the hood. I suspect that when they checked all the fluids (as they do when you get an oil change) the brake fluid was low and they topped it off. . . with motor oil.

When they tried to balance the tire/rim, they were unable to. I was then told that my rim was cracked. I told them it was not cracked when it arrived. The crack is 4 inches long and very visible. We would have seen the crack had it been there when we took the rim in to Wal-Mart.

I returned early the next morning and the manager turned the claim in, but it was denied because the rim was “already cracked“. I went back to the store and spoke with yet another manager, who told me that he would do further investigation and that there are 10 cameras in the work area that film all activity. He was to check the films to verify that the 2 men had a problem getting the tire off the rim and that they used the tire tool on it. He assured me he would call me back that day. No call.

After days of phone calls and rejection, I called the Wal-Mart store to ask if they can change 18" tires and I was told, yes, unless they are aluminum! I then called the claims adjustor who told me that the machines are designed to remove tires unless they are 18" tires. DUH! This is what they worked on....an 18" tire and rim! He then told me that no matter what the tapes showed when viewed, that the claim is denied and will remain denied.

I always trusted that when you pay for a lube job, you get a complete lube job. When I returned to the last Walmart, they took my car in and greased two additional fittings. I was told to always mention that there were 6 fittings on the car. Not 9? Not 2? Not 6? I don't know how much damage was done to the car. I change the oil and get a grease job every 3000 miles so my car will be well cared for. But Walmart cannot be trusted to do the work. Please check your service records. Walmart shows how many fittings are greased. Other, more legitimate services, do not need to do this because they can be trusted to do a complete job.

I cannot determine the extent of damage, but I know a defective service when I see it.

Since I caught it this time, I brought it to their attention. The gentleman in the shop understood the dilemma, but the cashier was the one who needed to correct the problem. Since she did not understand what was wrong, a manager was brought in. After a long while of explaining the problem, he agreed to give me a credit back for the 5 quarts- a difference of nearly $15. Again, I was in a hurry and said, just give me the oil that I was charged for since the return would have taken another 30 minutes out of my day. I ended up leaving with a gallon instead of the 5 quarts, but I was happy to get that and be on my way. I live in an area where several Winter Texans visit. A lot of them drive diesel trucks along with so many other people. Without a doubt, Wal-Mart gets away with overcharging like this on a regular basis. They did it to me once before, but I caught it.

My car now has damage from that incident and the Becks Imports Mecedes Dealer in Charlotte NC is telling me that the care may have damage to the Mass Air Flow system because of the oil blowing back for the three hour drive or oil damaged a sensor or the plugs which has caused a safety device to kick which has caused the transmission not to come out of low gear to help prevent damage to the engine. The Service Manager at Becks Imports told me to take the car to a local Mecedes Dealer in Florence to have the car checked and it would cost $140.00 just for the test and repairs could be as much as $4500 depending on what they find. I do not have this type of money to put in my car or have money right now to get a new one because I'm attending a nursing program with two kids, one only three months old, and only working on the weekends. My husband is carrying most of the bills and we have a second car payment.

I wish I hadn't of listened to my husband when he told me to forget about it back in May when Walmart didn't contact me back, because I never would have throught that I would have this damage 2 months down the road. Walmart had changed my oil for two years straight with no problems and I always had to take my filter because they didn't carry it, but I should have know something when the service tech was complaining to the lady at the register about changing my oil and saying that he wasn't sure if they could change it on that type of vehicle and he wasn't the one that normally changed it in the past. She had to inform the technician that my vehicle was in the system at their store and he had an attitude from that point on.

No car for two days. lousy treatment by walmart and officials. Repairs and cleaning $60

The next time I went to the walmart tire and lube express, I complained against their negligence. First thing, the management there went into a tizzy, they had several closed meetings, and then they came back and told me that they had sent it to the insurance department, and I would be contacted. So, the next monday I got a call from the insurance agent. He was rude and looking for ways to deny my claim. I hope the fool rots in hell.

First he said that why didnt I contact walmart in the first place when I came to know the damage. I explained to him, that in order to see what the damage was, I had to bring it in to a mechanic. And then, I would have to drive to Sayre to show it to the Walmart people, so I had no option but to get it repaired. What do these people think, that we are sitting free the whole day just so that we can keep calling walmart, waiting for them to repair the damage they caused. Then he pulled out his trump card ... the oxygen sensor is a wearable part, so it could have been damaged on its own. And that I cannot give evidence that someone had not been under the hood of my car since Walmart finished its repairs.

How does one give any such evidence ? Even if I had gone the next day, instead of a month (which is the time it took for the problem to surface completely and for me to take it back to Walmart), they could have still said that they have no evidence that someone had not been under the hood since then. Preposterous. A month is a short time in the lifetime of a car and I do not open the the hood of my car to tinkle with stuff, like most other sensible people.

The fool denied my claim. Like all such people (may they all rot in hell), he had been trained in the art of aggravating, by continously and periodically shouting, will you let me finish, SIR... an age-old tactic.

The cost to me was 605 dollars at the repair shop. My car has never given me any trouble in the engine oil department before. I was also agonized by the treatment of the complaint by walmart ... of course, the negligent employee must be smirking. The whole system sucks.

The windsheild now has a spreading crack from the original crack done at Walmart going across the windsheild. Windsheild will cost me 260 out of my pocket.

Walmart refused to have thier people look at it and will not refund my money until i close the case however i do not want to close the case because of problems i am still currently having with the car. MY car is still not running right and Walmart keeps giving me the run around and only wants the dealer to look at the car when they do not have the time to take a good long look at the car.

The car went into the shop and it was determined the hydraulic timing chain tensioner had failed. The cause, no or low oil pressure. The shop was sure to inform me they couldn't tell who might have done it, but the mechanical problem was straight forward, a component failed due to lack of oil. Tow and repair cost just under $500. The event goes down from here. Carla took the receipts back and turned them in. Checked back about a week later and was told it hadn't been submited nor would it be reimbursed because they didn't do anything wrong.

Amazing; the car goes in running just fine, comes out needing to be towed.

I checked the dip stick for the oil and when I pulled it out, smoke started rising out of the tiny hole. There was no oil on the dip stick. I called Walmart immediately and talked to the Lube service manager, Courtney. I explained the situation of there not being any oil in my car when there should be some since I had an oil change only 2 days before. He personally drove out to where my car died to check it out. He brought some oil to put in the engine. When he poured the oil in I noticed that it was just pouring right back out the bottom onto the street. Yes, the drain plug was gone.

No idea how long I drove the car without oil. My guess is that they didn't tighten the plug and it fell out. Courtney went to a parts store, bought a new plug and more oil. Put in the plug and some oil. Luckily the engine started back up. He recommended I get a systems diagnostic. So I took it to a dealer to get looked at.

When I had the car checked out at a dealer. They recommended more thorough checks by opening up the gaskets, dropping the oil ban and checking some kind of bearings. They also did some pressure checks. I guess I got lucky, there was no damage internally. But it cost about $600 to make sure. The good part is I didn't have any problems with walmart's insurance company. Courtney was very kind and quick with filing a claim to get me taken care of. They had my reimbursement check to me in just over a week.

I went into the store right away and purchased the additive and put into the van. I drove home and had the van sitting for 2 or 3 hours, then my son had to go out. He went a few kilometers and he heard a loud bang and pieces of metal shot out from undernear the van, the oil poured out onto the road and the van was filling up with smoke. I had to get a rental car and have the van towed to my mechanics. Walmart sent their insurance people and they checked over the van and said that the engine blew as a result of an internal failure in the engine and not their oil change. My son had picked up the pieces of metal that came off of the van and at no time did anyone ask to see them in their investigation. I spoke to my mechanic and asked him what he thought had happened and he had said that there obviously was a lubrication issue.

I have used Walmart for my oil changes for the last few years and never had a problem and I always get my oil changed every 5,000 kms. It seems very strange that within hours of having my oil changed the engine blew and I had no problems prior to that with the van (no engine noises, oil light had never come on). As a matter of fact in the beginning of December of drove from Ontario, Canada to St Louis, Missouri without any problems.

As a result of this I had to rent a car which cost just over $400.00. To replace the engine I have an estimate of approx. $7000.00 for new and $3000.00 for rebuilt. Today is January 9, 2006 and I have been without a car since Dec 24, 2005 (the rental was taken back on Dec 30, 2005 because I couldn't afford it anymore) and I am getting rides to and from work by co-workers.

I am a true college student. I am just trying to get by with the same car until I graduate. I have absolutely no money. Walmart told me my car is old, and it was going to break down eventuallly. They have been nothing but rude, crude, and horrible. I dont deserve this. I have no car, no money, and they dont care about my service to their company. I now have to ride a bike everywhere I go. And have almost been hit twice, while on my bike.