Ultimate Transport Reviews

Great service. Diedre was the one who contacted me. She also helped me understand how the service works and was very helpful and kind. Great service with the towing company. Very kind and also give updates on location and time. Highly recommend them.

Thanks Ultimate Transport 123 for your service, I'm more than happy with the transport of my 2024 Jaguar fpace r dynamic p400 picked up from Louisville Kentucky to my home in New Jersey, I highly recommend ultimate transport 123 for their reliability and excellent customer service.

Unbelievable experience with Ultimate Transport 123! I was shipping one vehicle from Florida to Los Angeles and the day before decided to ship a second vehicle. Not only did the company make that happen, seamlessly, pick up and delivery was smooth and easy. Customer service, fantastic, and transporter communication above and beyond to make everything happen on time and seamlessly. I truly expected it to be a tough process and an expensive process, but it was neither. Five stars all around, highly highly highly recommended!

They were professional and timely with pick up. Drop off did not happen on the date expected. However when I called they found out why and kept me updated the delivery details. The car arrived with no problems. I guess because of the size of the truck I had to meet it for pickup in a supermarket parking lot which was annoying because it arrived after 9pm.

We were trying to transport a vehicle from New York to Arizona. I contacted several companies and went with Ultimate because of the salesperson I dealt with. He was knowledgeable, professional and polite. I even mentioned the mixed reviews and we had a discussion about them. I signed the deal and immediately received the transport company info and confirmed date and price of pick up. Everything was per the agreement with the salesperson and contract. The car was picked up and even delivered 2 days earlier than expected. The driver made great time. I would definitely use them again.

I was 100% satisfied with the service I received from 123 transport. They were able to communicate effectively and deliver on their promises. My vehicle is low and they took extra care when handling it. Would use their services again.

This was 100% the most pleasant experience I’ve had shipping my car. From Tara that booked the car to Oleg that transported the car. They picked up & delivered on the dates promised. I particularly liked that the same person that picks up your car delivers it. If you’re thinking of shipping your car please don’t hesitate one bit to use this company. I ship my car every year and will always use them

Expect services. I will definitely use this company again. The driver was pleasant and took pictures of the entire vehicle. He was professional and prompt. The vehicle reached its destination ahead of the given date. I was so impressed! Great work!

Sourced Ultimate Transport for trucking my father's vehicle back from Florida. He had a stroke and had to be medically transported back to Michigan.. Ultimate was informed before taking the job it was time sensitive... The salesman Anthony D. said no issue.. He was informed family members would only be there for 4 days then they were headed back to Michigan.. The pick up was supposed to occur on Thursday..no call, no show..Friday no call, no show...Saturday no call, no show...

Chose this transport carrier over other because if the assumption that they could ship same day. This did not happen. It took several attempts to find the correct transport. Driver with the correct equipment to do the job. This was not due to an issue with Ultimate's service, but miscommunication about the location and necessary equipment needed. Resulting in delayed shipment of 3 days. A lot of back and forth communication was needed to eventually get the vehicle shipped. I've had vehicles shipped without any issues before from other carriers. This was unfortunately not the case with Ultimate Transport 123.

Amazing company, they are on time and great with communication. They took great care of me and delivered early. I highly recommend them if you want any vehicle hauled! Just absolutely fantastic group.

Great service. Mario is excellent. He communicated with me every step of the way and he is also a fantastic driver. I highly recommend them. From start to finish it was a great experience. They are truly customer satisfaction oriented.

Very friendly. Mike explained everything very through and gave his number if anything came up along the process of pick up or delivery. The process went so smoothly I was amazed. The driver was kind and went over everything at drop off.

Must Avoid!! Order Number - **. Date Order Place - 03/27/2025 M.C.#** Salesperson - Jason H. I needed to transport my SUV from Los Angeles to NYC, where Ultimate Transport 123 was not the cheapest but sales rep kept calling me and scaring me that other companies are brokers and cannot be trusted. Jason said their company is an actual shipping carrier who transports/communicate directly with the driver, having said that I trusted Jason's word on "you can count on me for status report on the car even in the weekends." Big mistake.

This company was wonderful!! Everywhere I called, some companies would change the price when the car was delivered. Not this company, they worked hard for us, gave us the exact amount, no switch and bait. They were kind, professional, and True to their word!!!! Please use this company, I recommend them due to their honesty about the price! My car is home and safe. The Driver was awesome too. He called me the day before to touch bases. I love that. Hands down, the Best Customer Service I have ever seen.

The Ultimate Transport 123 company was a great choice for the shipping on my vehicle. The company stood within the bounds of their contract and my vehicle was dispatched within the 10 day timeframe as the contract guarantees. The company representatives all demonstrated a professional service in every area. The company was there to offer assistance and provide the best service for me every step of the way. They transacted fair business and were honest about the set final price. Ultimate Transport 123 were open, honest, and dealt straight in the business process. There were no hidden surprises or any false promises or anything about their business. What the representative Jerry told me, is exactly what they provided. I would recommend this company for anyone interested in a straight transaction for having a vehicle shipped.

Ultimate Transport 123 is a scam. Save yourself the headache dealing with these people. I hired them to transport my car. I did not do my research and I am paying for that. I paid my down payment and then they send a driver to pick up the car. Driver take half of the money and say he is gonna turn his car around and take off. Never come back. I verify the driver information with ultimate transport and they told me to give him the money. I still haven’t get refund for the $400.

At first typed up this long, detailed review... Then decided the best information to share was... DON'T USE THIS COMPANY. Bait and switch, nonrefundable deposit, lack of oversight, and your car won't be picked up when promised, if it's picked up at all.

My experience with Joe from Ultimate Transport 123 was great. He organized the transportation of my truck from Baltimore to CT. Communication was very good. I was expecting the truck by the end of the week, but he organized everything on the same day of the contract, 3 days before from what I was expecting. Didn’t have any issues and it was as easy as how they say; 1,2 & 3. I have my truck in one piece! I will definitely use them again if needed. Thank you Joe.

This company wrongfully and illegally took $300 out of my bank account. When I tried to talk to them about it, the staff were rude. They literally made up rules and policies that WERE NOT mentioned in the contract I signed or on their website. They refused to give me back the money they had no right to take out. They will take money from you and then make up a random reason that makes no sense as to why. Sign a contract with them if you want money stolen from you. :)

They will promise you the moon and stars and deliver nothing. Anthony called 3-4 times a day until he got my credit card. They promised to have the car in Florida January 1-2. As of January 1st they still did not pick up the car. The car was then driven to FL by another. They then threatened to take me to court for the full $1150. Do not trust these people with anything

This business is a joke! They are a bait and switch operation. They tell you they can pick up your car, picked up in 2-3 days and it'll cost a $$$. This does not happen, and they say it's because there are no drivers available, weather is bad, or it will cost more. I have been waiting over a week for this to get pick up and it still is not picked up. I was needing this done because my mother-in-law passed away unexpectedly, and we had to clean out her home to give back to the landlord. I explained all of this, and they said they could accommodate that. Here I am still waiting!!!! When I called to talk with Tara the salesperson that helped me and said this could be done. She was conveniently not available and neither was a manager. DO NOT USE THIS COMPANY!!!! AND BEWARE OF ALL COMPANIES AS THEY LIKE TO TELL YOU THE SAME THINGS.

Ultimate Transport 123 hauled my 2020 Jeep Gladiator from Indiana to Florida. It arrived right when they said it would, and in perfect condition. I will use them again to ship it back to Indiana in the spring.

Had car shipped from Kansas to Montana. Car arrived in timely Manner. Driver had a bit of difficulty unloading the car. The car was not running and had to be offloaded manually. Driver used a strap and wheel chock to roll car back. It worked for the front half of the trailer. Towards the back where the incline of trailer started, Driver lost control of the car when it bounced over the wheel chock, and it free rolled down the trailer, for about 29 feet. The car then dropped off ramps and was high centered on the unloading ramps. Offered Driver a floor jack to assist of getting car all the way off the ramp. Luckily car was not damaged as it came off trailer.

I used recently to ship my new mercedes back from KS ... Everything was great. The live bill of loading was really cool and futuristic. I worked with a group, but Chris in dispatch was excellent. I would surely recommend to others. ;)

You have to keep in mind these are brokers so they are only middlemen that find drivers. They have no control of the driver quality. The communication was very good, they kept me updated on finding a driver and they were able to find a driver for the price I was looking for. The car was delivered safely with no damage.

Very irresponsible crew. Bad communication skills. No loyalty to the customer. Worst experience ever shipping my vehicle. Due to a glitch on their behalf. If you want frustration and chaos they’re the right company. Otherwise, heed this warning.

This was the most available. Best communication and delivery I've never expected. They are very reasonable, quick and well respectful. I really appreciate my driver that picked up and dropped off. I recommend this service to everyone.

We were impressed from the initial telephone conversation! An “etched in stone” price was quoted and Ultimate Transport cooperated with our schedule for pickup and delivery. Our car arrived on the date promised and, except for road dust, arrived in great shape. We highly recommended!

Called Ultimate Transport (Brian 888-885-9123 ext **) as I needed to transport a Case TR320 Tracked Skid Steer loader 175 miles from Reno. As unit weighs 9600 lbs I am unable to transport in myself. On 10/1/24 won unit at RENO Auction (Bidadoo). On 10/2 signed papers and made down payment with Brian. On 10/3 trucker (Horizon Transport) was assigned and Driver Dispatched. On 10/4 unit was picked up and delivered to me. There was NO damage. Driver transported unit on a auto rack with no ramps, we were able to drive unit off onto a raised dirt berm, backing tail of auto rack up to the berm. The auction site Bidadoo didn't want to give driver a key but he insisted - key was needed to load and unload unit.

Ultimate Disappointment 123! I was having my vehicle transported from Los Angeles, CA to Georgia. The company was to pick up my vehicle on Friday or Saturday. They never contacted me. I called the guy that brokered the contract several time trying to figure out when are they coming to get my vehicle. It is now Monday. My flight is Tuesday morning at 9am. I called him again. He finally responds and said he fell and injured his ribs. He said he would call me back at 11am. Carlos didn’t call me back and now I have to find a company that can pick up my vehicle same day. I somehow found another transportation company and they charged me more.

Absolutely the worst customer service I've ever been a part of. The only time I got an update is when I called. My car was supposed to be picked up on a Wednesday, It's now Saturday and still nothing. I was told they had a driver and his truck broke down. The seller of the car leaves for vacation after Saturday, so now I'm stuck waiting. Was told no refund cause of the contract is good for 10 days. Beware, terrible communication. I'm ready to just move on.

This company is the worst. They don't communicate, they don't keep their commitments and their driver stopped 2 miles before my dad's house and just started unloading 4 cars on the side of the road. We had the same type of truck deliver two other cars the week before that had Zero issues getting to the house. Do not trust this company.

Worst business interaction I've ever had. Promised everything under the sun for sales pitch. Once I ordered move of vehicle, they sent to 3rd party which got hacked and guys showed up early to steal my vehicle, 123 didn't contact me though they already knew about hack, the 3rd party contacted me so I wouldn't hand over keys. 123 kept promising to reschedule and failed to ever complete while my vehicle sat unprotected out of state and already on thieves radar. I went with roadrunner transport and they got it picked up within 1 day.

10/10 star experience!!! The car transport world is tough to navigate. I first went with Nexus - which was a big mistake - Jerry stayed persistent texting me that I was still on the board, no driver, etc - at first I thought he was crazy until - NO one showed up … So I decided to give Jerry a shot. I told him he had 2 days to get me the car … Guess what - it showed up in 1!!!! Absolutely amazing service from beginning to end … ! Thanks again Jerry! I’ll be recommending to all friends family and clients who are needing auto transport!!!

DO NOT use this business for transporting your car! Use NEXUS or more professional autotransports. They make you sign a contract to guarantee they will get $300 whether you use them or not. Do yourself a favor and don’t let them bait you.

Just know that the coming is only as strong as its weakest link. Since they hire outside drivers - there is NO control. We had our move ruined because we trusting this company. The sales person told us “we are reliable”. That’s on us. We believed her. They never showed - the driver disappeared off the face of the earth. He didn’t respond to them or us. After we gave a deposit —-and a confirmation they were picking up the car within hours.

Oh how I wish I can give 0 stars. I reached out to this company for a quote to have my vehicle transported from CA to FL. I was given a quote of $1300 which was pretty good for the mileage. Joe ** was very talkative & made promises he could not keep. Per their contract, they will not charge your card until a driver has been dispatched & secured. I waited about 24 hrs & made contact with Joe to advise my husband found another company that can pick up the car the same day & if he can’t find someone then there’s a possibility I may have to cancel.

Do not use this company. My son had a failed pick up and delivery and drove to New York himself and I therefore cancelled my other son's pick up and delivery. We made several calls to them and not one call was returned. On my final call to them I said I wanted to cancel because I did not feel they operate a reliable business and they charged me 300! The second order wasn't due until mid August. Now they are calling me trying to get me to take down my Google review and saying they will give me 200 back but want to keep 100. I’ve called chase bank and will continue to report to every agency possible. When you move to another state it’s stressful and then to have an unreliable transport company that takes no responsibility is a huge red flag and then tries to scam you out of a deposit is egregious especially because they failed on the first transport.

This is not a legitimate company. They promise to have a driver come out and never follow through. They charge you your deposit even if they do not deliver your car. They say they charge even if they are at fault.