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About Ultimate Transport 123
Ultimate Transport 123, formerly known as Auto Transport123, is a car shipping company. In addition to cars, they ship classic cars, motor homes, ATVs, boats and machinery. Their website explains the unique challenges of shipping in specific regions of the United States. Customers have access to 24-hour customer service and live vehicle tracking
Pros & Cons
- 24-hour customer service
- Vehicle tracking
- Moves more than just cars
- Brokers shipping to third parties
Ultimate Transport 123 Reviews
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- 4,535,237 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Oct. 9, 2024
Called Ultimate Transport (Brian 888-885-9123 ext **) as I needed to transport a Case TR320 Tracked Skid Steer loader 175 miles from Reno. As unit weighs 9600 lbs I am unable to transport in myself. On 10/1/24 won unit at RENO Auction (Bidadoo). On 10/2 signed papers and made down payment with Brian. On 10/3 trucker (Horizon Transport) was assigned and Driver Dispatched. On 10/4 unit was picked up and delivered to me. There was NO damage. Driver transported unit on a auto rack with no ramps, we were able to drive unit off onto a raised dirt berm, backing tail of auto rack up to the berm. The auction site Bidadoo didn't want to give driver a key but he insisted - key was needed to load and unload unit.
I was mainly worried about Bidadoo but once I sent them a copy of the Horizon Transport Bill of Lading and told them on 10/3 that driver would be there 10/4 they were OK with It. This is my first experience with Ultimate Transport and they (Brian) were just fine. As to Bidadoo (1 - Defective unit would not start, 2- I picked up unit in Sparks, 3- this unit won on 10/1). I am still nervous about them but that is a story for another time.
Reviewed Aug. 19, 2024
10/10 star experience!!! The car transport world is tough to navigate. I first went with Nexus - which was a big mistake - Jerry stayed persistent texting me that I was still on the board, no driver, etc - at first I thought he was crazy until - NO one showed up … So I decided to give Jerry a shot. I told him he had 2 days to get me the car … Guess what - it showed up in 1!!!! Absolutely amazing service from beginning to end … ! Thanks again Jerry! I’ll be recommending to all friends family and clients who are needing auto transport!!!
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Reviewed Dec. 6, 2023
We will definitely use your service again! Transported our Ford, very great experience from start to finish. Friendly customer support and great price. I will recommend this company to my friends and co workers!
Reviewed Dec. 1, 2023
I'm very surprised by the negative reviews as I have had excellent service both times I've used Ultimate Transport. I have used this company twice to transport my vehicle. One was from Oregon to Texas and then again from Texas to Oregon. Both times my vehicle was treated very well and had no damage. There is no price gouging and you will always know what you're going to owe with the zero surprises. They are also one of the less expensive options! Each time I've had my car transported it always arrived on time and was picked up on time. The driver has great communication and the customer service is top notch. Will absolutely use again!
Reviewed Nov. 24, 2023
I have used Ultimate Transport 123 countless times, they are my go to. I am constantly shipping from Virginia down to Florida and back at least twice a year in the colder months. They are professional, easy to deal with and I have never had a bad experience what-so-ever I have been using this company since 2019. If you are looking for efficient, professional, and fast service Ultimate Transport 123 is the one! I always recommend, and have family and friends using their services! They also offer discounts for service members which is a plus because my husband served in the Military.
Reviewed Sept. 23, 2024
Ultimate Disappointment 123! I was having my vehicle transported from Los Angeles, CA to Georgia. The company was to pick up my vehicle on Friday or Saturday. They never contacted me. I called the guy that brokered the contract several time trying to figure out when are they coming to get my vehicle. It is now Monday. My flight is Tuesday morning at 9am. I called him again. He finally responds and said he fell and injured his ribs. He said he would call me back at 11am. Carlos didn’t call me back and now I have to find a company that can pick up my vehicle same day. I somehow found another transportation company and they charged me more.
Ultimate charged my card $200.00 and then $100.00 that evening. I contact them and I was confused. Why would you charge me and you didn’t deliver my vehicle. So they wanted to refund me my $200 but charge me $100.00 because they said the driver was on his way. I stated that was impossible because the driver has to contact me to set up a meeting location. I never spoke to a driver. So now they stated I can have that $100.00 as a credit for my next vehicle transportation. As if I would use that company again. They text me stating they would refund $200.00 immediately if I agreed to being charged $100.00. I said absolutely not! The company then said they wouldn’t refund me anything and stated that I double booked. I laughed. If I had double booked, my car would have been picked up on the weekend already, not on Monday.
Reviewed Sept. 21, 2024
Absolutely the worst customer service I've ever been a part of. The only time I got an update is when I called. My car was supposed to be picked up on a Wednesday, It's now Saturday and still nothing. I was told they had a driver and his truck broke down. The seller of the car leaves for vacation after Saturday, so now I'm stuck waiting. Was told no refund cause of the contract is good for 10 days. Beware, terrible communication. I'm ready to just move on.
Reviewed Sept. 13, 2024
This company is the worst. They don't communicate, they don't keep their commitments and their driver stopped 2 miles before my dad's house and just started unloading 4 cars on the side of the road. We had the same type of truck deliver two other cars the week before that had Zero issues getting to the house. Do not trust this company.
Reviewed Aug. 20, 2024
Worst business interaction I've ever had. Promised everything under the sun for sales pitch. Once I ordered move of vehicle, they sent to 3rd party which got hacked and guys showed up early to steal my vehicle, 123 didn't contact me though they already knew about hack, the 3rd party contacted me so I wouldn't hand over keys. 123 kept promising to reschedule and failed to ever complete while my vehicle sat unprotected out of state and already on thieves radar. I went with roadrunner transport and they got it picked up within 1 day.
Reviewed Aug. 14, 2024
DO NOT use this business for transporting your car! Use NEXUS or more professional autotransports. They make you sign a contract to guarantee they will get $300 whether you use them or not. Do yourself a favor and don’t let them bait you.
Ultimate Transport 123 author review by Margaret Heidenry
This auto transport company’s website has information to help you move a vehicle, including helpful checklists, unique regional shipping challenges and other resources for first-time shippers.
Cost: Expect a move from New York to Florida to cost $1,000 on average with Ultimate Transport 123.
Types of vehicles shipped: In addition to standard automobiles, Ultimate Transport 123 ships classic cars, vintage cars, motor homes, ATVs, water scooters, yachts and machinery.
Shipping options: Door-to-door shipping is available worldwide by either open or enclosed carrier. Expedited service guarantees pickup in one to three days.
Additional services: 24-hour customer service is available by phone, email, text and chat. Live vehicle tracking is available for every order as well.
Margaret Heidenry started writing for ConsumerAffairs in 2022, bringing her 22 years of experience with her. In the past, she’s written for Vanity Fair, The New York Times Magazine, Boston Magazine, CNN, Coastal Living, Realtor.com, Farmers Insurance and Men's Journal.
Ultimate Transport 123 questions and answers
- What problem is Auto Transport 123 trying to solve?
- The problem our customers face – which we aim to resolve – is how to move their vehicle(s) from one location to another, without actually driving it themselves. We offer a variety of options on how to move the vehicle depending on the customers’ needs.
- What sets your company apart from the competition?
- There are many things that set us apart but it all boils down to managing our customers expectations. Many transport companies lead customers to believe everything will go off without a hitch and don't prepare customers for issues that commonly occur in the trucking industry. We take extra time to ensure our customers fully understand what goes into having their vehicle transported and explain how we can keep things moving smoothly even when we’re faced with some of the common issues that could arise.
- What needs do your services fulfill, and how do you fulfill those needs better than your competition?
- Auto Transport 123 services fulfill the need to relocate your car, and we do it better by moving our customers cars faster and more efficiently than our competitors – all at a guaranteed rate.
- How does Auto Transport 123 measure success?
- We measure success by the number of customers who say they had a positive experience shipping their vehicles with us.
- What’s the most common misconception consumers have about your industry? Your company?
- In this industry, if someone says something to you over the phone or writes it in an email, they don’t always live up to it. This is an unregulated industry and the majority of our competitors use deceitful and duplicitous tactics to get business in the first place. The most common misconception about Auto Transport 123 is that we offer the same service as other brokers, when in reality we take a completely different approach to earning the customers business and trust, and we actually complete the job.
- How has your industry changed in the last 5 to 10 years?
- The growth of the public's reliance on the internet for information has vastly changed the landscape of the industry and has opened the door for an over saturation of auto transport brokers. This has helped lead to the contentious, deceitful nature the industry has unfortunately become known for in recent years.
- What is something you wish every consumer knew about Auto Transport 123?
- We are the only Auto Transport Broker who provides a full, legally-binding contract in which the price is guaranteed in writing. No other company will guarantee a price in writing. So many customers get taken advantage of because they make a verbal agreement with a sales representative and don't know they need to get everything in writing.
- How has your company grown or evolved?
- When the company was founded in 2010 there were approximately five people employed by the company – all working from our New York office. We now have two more offices; one in Las Vegas and one in Washington state, along with various satellite workers operating from the comfort of their own homes. We now employ over 50 people, making us one of the largest auto transport brokers in the country.
Ultimate Transport 123 Company Information
- Company Name:
- Ultimate Transport 123
- Formerly Named:
- Auto Transport 123
- Country:
- United States
- Website:
- www.ultimatetransport123.com
