Ultimate Transport Reviews

At the very end of the third day no info and I called the final hour of the third day only to be informed by a heavily accented individual that no driver picked up the contract to ship our car and that our car would be sent out to a whole new group of drivers to see if any of them would pick it up. This now poses a problem because of extending the timeline there would not be anyone at our home to meet the driver so now we have to hire someone to be at our house to initiate the transfer of the car to the driver.

Three days after the end of our original timeline after I INITIATED A CALL to see what was going on, we were inform that a driver had been assigned and would pick the car up the next day between 3:00 and 5:00 so we hired someone to sit our house the be there. I initiated the phone call at 5:30 asking where the driver was and was told …. Oh …. never mind they were going to be there the following day between 1:00 and 2:00. The following day comes and we have now hired someone to be there the next afternoon. By 3:00, no phone calls and no driver. ONCE again NO One called to tell us that there was a no show.

I continued to call and call and call and each time was pushed back until 11:30 that evening someone showed up and the individual we had to stay at the house to accommodate the transfer had her 2 1/2 year old granddaughter in tow. We were told that for sure someone would pick up the car by 10:00 PM. The driver shows up at 11:30 PM and I was horrified that I had made someone wait all that time to make the transfer for us. The driver at 11:30 at night told our hire, for the transfer that they HAD to get the car to Orlando (2 hours in the opposite direction that the car was headed). The reason the car HAD to be picked up at 11:30 at night was so they could get it to a truck that was specifically waiting for our car so the transport company could start the trip North.

Because it was a brand new Tesla S we knew where the car was at all time. That car sat outside two different residential homes the next day and for the next SIX days our car sat in a commercial parking lot in Apopka Florida. AGAIN … zero contact initiated rom Ultimate 123. Each time I called begging to know what on earth was going on with our car we would get the runaround. I can’t tell you how many times I was assured that someone would call back and no one did. When I asked could I talk with a supervisor I was told that there wasn’t anything a supervisor could do and if I were to get one on the phone they would tell me the same thing which was ABSOLUTELY NOTHING!!!.

I got to the point where I seriously questioned if are car had been stolen. I am 100% sure that all this is, is an impersonal call center. At one point with the spotty info that we would get from the driver/dispatch was that they said Ultimate 123 didn’t know what they were doing because they were a offshore call center and I must admit there was nothing that convinced me that things were otherwise. I asked a dozen times to talk to a supervisor and was told none was available. Even though we were promised a certain day for delivery by the driver ….

The car finally showed up four days later. We were without a Car way beyond the service we were promised and the angst and stress that went along with this whole process was a nightmare. Trust me when I say this long narrative does not do justice the how bizarre and unprofessional this whole experience has been. What became so amusing is when you would call their number their AI …. Anna would tell us that the car had been picked up on the 15th and should be delivered on the 18th. Ultimate 123 (ANNA) NEVER updated their info and we finally received the car on the 24th. The only good news is that I will NEVER have to listen to Anna’s voice again!!!!

Lo and behold, we get up at 5 am before work to intake the motorcycle, then at 6:40 he says he will be here in 30 minutes. Well, guess what, he sends us a video saying he doesn’t want to drop it off at our place early since it will add time to his other drop off locations, so tells us that it will come tonight at 7 pm (didn’t happen came at 2 am next morning). I’m not mad or angry about the shipping time, but I’m very frustrated with the lack of transparency, and accurate planning. One day you mess up your plan, sure that’s fine, I can understand that. But more than 3 - 4 times! And raising the price.

This whole process feels like we are paying to get messed with. 500$ mind you, after we were originally told it would be $150. I have lots of respect for delivery drivers, but it’s hard to give respect to someone who obviously doesn’t care about you as a client. STAY AWAY from this company. And the way things have been going, I don’t expect any resolution to this absolute waste of money. I will do what I have to do to make sure I don’t recommend this company at all.