Ultimate Transport Reviews

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About Ultimate Transport 123

Ultimate Transport 123, formerly known as Auto Transport123, is a car shipping company. In addition to cars, they ship classic cars, motor homes, ATVs, boats and machinery. Their website explains the unique challenges of shipping in specific regions of the United States. Customers have access to 24-hour customer service and live vehicle tracking

Pros
  • 24-hour customer service
  • Vehicle tracking
  • Moves more than just cars
Cons
  • Brokers shipping to third parties

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Ultimate Transport 123 Reviews

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    How do I know I can trust these reviews about Ultimate Transport 123?
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    Page 1 Reviews 0 - 5
    Customer ServicePriceStaff

    Reviewed April 12, 2025

    This company was wonderful!! Everywhere I called, some companies would change the price when the car was delivered. Not this company, they worked hard for us, gave us the exact amount, no switch and bait. They were kind, professional, and True to their word!!!! Please use this company, I recommend them due to their honesty about the price! My car is home and safe. The Driver was awesome too. He called me the day before to touch bases. I love that. Hands down, the Best Customer Service I have ever seen.

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    Customer ServicePriceStaffDelivery & Shipping

    Reviewed March 11, 2025

    The Ultimate Transport 123 company was a great choice for the shipping on my vehicle. The company stood within the bounds of their contract and my vehicle was dispatched within the 10 day timeframe as the contract guarantees. The company representatives all demonstrated a professional service in every area. The company was there to offer assistance and provide the best service for me every step of the way. They transacted fair business and were honest about the set final price. Ultimate Transport 123 were open, honest, and dealt straight in the business process. There were no hidden surprises or any false promises or anything about their business. What the representative Jerry told me, is exactly what they provided. I would recommend this company for anyone interested in a straight transaction for having a vehicle shipped.

    The company provided me all of the answers to the questions that I asked, Jerry communicated with me of the details of the transaction to ensure that I fully understood what the process would consist of even before I had fully decided on any specific shipping arrangements. The great communication with Jerry made it simple and easy to transact business with the company and to understand what should be expected along the process. My initial phone conversation with Jerry was totally professional on his behalf and he did a fantastic job of explaining to me, the shipping process. Overall, my experience with Ultimate Transport 123 was amazing.

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      Customer Service

      Reviewed Jan. 15, 2025

      My experience with Joe from Ultimate Transport 123 was great. He organized the transportation of my truck from Baltimore to CT. Communication was very good. I was expecting the truck by the end of the week, but he organized everything on the same day of the contract, 3 days before from what I was expecting. Didn’t have any issues and it was as easy as how they say; 1,2 & 3. I have my truck in one piece! I will definitely use them again if needed. Thank you Joe.

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      Staff

      Reviewed Oct. 9, 2024

      Called Ultimate Transport (Brian 888-885-9123 ext **) as I needed to transport a Case TR320 Tracked Skid Steer loader 175 miles from Reno. As unit weighs 9600 lbs I am unable to transport in myself. On 10/1/24 won unit at RENO Auction (Bidadoo). On 10/2 signed papers and made down payment with Brian. On 10/3 trucker (Horizon Transport) was assigned and Driver Dispatched. On 10/4 unit was picked up and delivered to me. There was NO damage. Driver transported unit on a auto rack with no ramps, we were able to drive unit off onto a raised dirt berm, backing tail of auto rack up to the berm. The auction site Bidadoo didn't want to give driver a key but he insisted - key was needed to load and unload unit.

      I was mainly worried about Bidadoo but once I sent them a copy of the Horizon Transport Bill of Lading and told them on 10/3 that driver would be there 10/4 they were OK with It. This is my first experience with Ultimate Transport and they (Brian) were just fine. As to Bidadoo (1 - Defective unit would not start, 2- I picked up unit in Sparks, 3- this unit won on 10/1). I am still nervous about them but that is a story for another time.

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      Staff

      Reviewed Aug. 19, 2024

      10/10 star experience!!! The car transport world is tough to navigate. I first went with Nexus - which was a big mistake - Jerry stayed persistent texting me that I was still on the board, no driver, etc - at first I thought he was crazy until - NO one showed up … So I decided to give Jerry a shot. I told him he had 2 days to get me the car … Guess what - it showed up in 1!!!! Absolutely amazing service from beginning to end … ! Thanks again Jerry! I’ll be recommending to all friends family and clients who are needing auto transport!!!

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      Punctuality & SpeedStaff

      Reviewed March 6, 2025

      Ultimate Transport 123 is a scam. Save yourself the headache dealing with these people. I hired them to transport my car. I did not do my research and I am paying for that. I paid my down payment and then they send a driver to pick up the car. Driver take half of the money and say he is gonna turn his car around and take off. Never come back. I verify the driver information with ultimate transport and they told me to give him the money. I still haven’t get refund for the $400.

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      Reviewed March 6, 2025

      At first typed up this long, detailed review... Then decided the best information to share was... DON'T USE THIS COMPANY. Bait and switch, nonrefundable deposit, lack of oversight, and your car won't be picked up when promised, if it's picked up at all.

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      Customer ServiceStaff

      Reviewed Jan. 15, 2025

      This company wrongfully and illegally took $300 out of my bank account. When I tried to talk to them about it, the staff were rude. They literally made up rules and policies that WERE NOT mentioned in the contract I signed or on their website. They refused to give me back the money they had no right to take out. They will take money from you and then make up a random reason that makes no sense as to why. Sign a contract with them if you want money stolen from you. :)

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      Customer ServiceStaff

      Reviewed Jan. 11, 2025

      They will promise you the moon and stars and deliver nothing. Anthony called 3-4 times a day until he got my credit card. They promised to have the car in Florida January 1-2. As of January 1st they still did not pick up the car. The car was then driven to FL by another. They then threatened to take me to court for the full $1150. Do not trust these people with anything

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      Customer ServicePricePunctuality & SpeedStaff

      Reviewed Jan. 10, 2025

      This business is a joke! They are a bait and switch operation. They tell you they can pick up your car, picked up in 2-3 days and it'll cost a $$$. This does not happen, and they say it's because there are no drivers available, weather is bad, or it will cost more. I have been waiting over a week for this to get pick up and it still is not picked up. I was needing this done because my mother-in-law passed away unexpectedly, and we had to clean out her home to give back to the landlord. I explained all of this, and they said they could accommodate that. Here I am still waiting!!!! When I called to talk with Tara the salesperson that helped me and said this could be done. She was conveniently not available and neither was a manager. DO NOT USE THIS COMPANY!!!! AND BEWARE OF ALL COMPANIES AS THEY LIKE TO TELL YOU THE SAME THINGS.

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        Ultimate Transport 123 author review by Margaret Heidenry

        This auto transport company’s website has information to help you move a vehicle, including helpful checklists, unique regional shipping challenges and other resources for first-time shippers.

        • Cost: Expect a move from New York to Florida to cost $1,000 on average with Ultimate Transport 123.

        • Types of vehicles shipped: In addition to standard automobiles, Ultimate Transport 123 ships classic cars, vintage cars, motor homes, ATVs, water scooters, yachts and machinery.

        • Shipping options: Door-to-door shipping is available worldwide by either open or enclosed carrier. Expedited service guarantees pickup in one to three days.

        • Additional services: 24-hour customer service is available by phone, email, text and chat. Live vehicle tracking is available for every order as well.

        Margaret Heidenry started writing for ConsumerAffairs in 2022, bringing her 22 years of experience with her. In the past, she’s written for Vanity Fair, The New York Times Magazine, Boston Magazine, CNN, Coastal Living, Realtor.com, Farmers Insurance and Men's Journal.

        Ultimate Transport 123 questions and answers

        How has your industry changed in the last 5 to 10 years?
        The growth of the public's reliance on the internet for information has vastly changed the landscape of the industry and has opened the door for an over saturation of auto transport brokers. This has helped lead to the contentious, deceitful nature the industry has unfortunately become known for in recent years.
        What problem is Auto Transport 123 trying to solve?
        The problem our customers face – which we aim to resolve – is how to move their vehicle(s) from one location to another, without actually driving it themselves. We offer a variety of options on how to move the vehicle depending on the customers’ needs.
        What sets your company apart from the competition?
        There are many things that set us apart but it all boils down to managing our customers expectations. Many transport companies lead customers to believe everything will go off without a hitch and don't prepare customers for issues that commonly occur in the trucking industry. We take extra time to ensure our customers fully understand what goes into having their vehicle transported and explain how we can keep things moving smoothly even when we’re faced with some of the common issues that could arise.
        What needs do your services fulfill, and how do you fulfill those needs better than your competition?
        Auto Transport 123 services fulfill the need to relocate your car, and we do it better by moving our customers cars faster and more efficiently than our competitors – all at a guaranteed rate.
        How does Auto Transport 123 measure success?
        We measure success by the number of customers who say they had a positive experience shipping their vehicles with us.
        What’s the most common misconception consumers have about your industry? Your company?
        In this industry, if someone says something to you over the phone or writes it in an email, they don’t always live up to it. This is an unregulated industry and the majority of our competitors use deceitful and duplicitous tactics to get business in the first place. The most common misconception about Auto Transport 123 is that we offer the same service as other brokers, when in reality we take a completely different approach to earning the customers business and trust, and we actually complete the job.
        What is something you wish every consumer knew about Auto Transport 123?
        We are the only Auto Transport Broker who provides a full, legally-binding contract in which the price is guaranteed in writing. No other company will guarantee a price in writing. So many customers get taken advantage of because they make a verbal agreement with a sales representative and don't know they need to get everything in writing.
        How has your company grown or evolved?
        When the company was founded in 2010 there were approximately five people employed by the company – all working from our New York office. We now have two more offices; one in Las Vegas and one in Washington state, along with various satellite workers operating from the comfort of their own homes. We now employ over 50 people, making us one of the largest auto transport brokers in the country.

        Ultimate Transport 123 Company Information

        Company Name:
        Ultimate Transport 123
        Formerly Named:
        Auto Transport 123
        Country:
        United States
        Website:
        www.ultimatetransport123.com