Ultimate Transport

After realizing he lied to me in order to sign the contract, I immediately requested cancellation within two hours, and somehow magically he claimed to have a carrier already assigned. I asked for proof to be emailed to me - their online tracker showed that NO carrier had been assigned. He never emailed me. 3 days after requesting cancellation, he sends me a message saying that a carrier has now been assigned and I owe $795. Absolute scam of a business. The best part? He sent an email requesting a response to confirm cancellation, which I did (again on Friday, 72 hours before he attempts to say he has a carrier). But then you see in text message he says you can only request by certified mail? What a shady scam of a business practice.

The driver for this company that was transporting my car didn’t know how to drive a manual transmission car and when he drove it down the driveway of the house where he picked the car up, he popped the clutch and rammed the front end of my Corvette into the bottom of the house's driveway. He continued to try and get the Corvette onto his tow trailer and did more damage to the front spoiler in the process.

When he finally got the car delivered to my house in Cookeville the damage was very evident, which he denied doing. We argued for over two hours until he and his buddy who was traveling with him finally admitted that they were responsible for the damage done to my car. His friend pulled a part for the car up on his cell phone showing the cost of the part that they had damaged at $300, but that didn’t include the cost of the labor to remove the damaged one and then install the new one. The driver finally said to me just pay me $250 instead of the $550 that the final contract amount said to pay him. Obviously this showed total guilt on his part that he was willing to do what he thought he had to do to close the deal and move on. However, I told him $300 isn’t even going to come close to fixing my car, I knew it was going to be much more than that.

The situation was getting more and more heated so I thought if I don’t take his deal I probably wasn’t going to see any compensation for the damage he did to my car anyway. Also he said he wouldn’t give me my car unless I agreed to his deal, I certainly didn’t want that to happen. During this whole ordeal I had a supervisor on the phone from Ultimate Transport 123, Inc. and he told me, "Take the deal and get your car back." During my conversation with Alex from Ultimate Transport 123, Inc. I told him that we had audio and video of the entire incident.

I sent Alex everything we had, videos and paper work from this incident and he told me he would get ahold of this company’s insurance and something would happen in my favor after things were worked out. Well an agent from this company’s insurance named Dillon who works for Progressive said send him everything we had and he would take the necessary steps for me to get compensation for the damages, which totaled almost $3,600. After about a week to 10 days had gone by, Dillon called me and told me that they’re not going to give me any compensation because the company that transported my very expensive vehicle had no authority or the right equipment to tow my car. I was very upset to say the least and told him what nerve he had to call me and tell me that I wasn’t going to get a penny for what they had done to my car.

How can I have a well known company like Ultimate Transport 123, Inc. take responsibility for my car and then destroy it and I don’t get nothing because the company they used should have never transported my car in the first place. To not take responsibility and not offer any compensation to the customer in this situation is absolutely unbelievable. I hope someone will do the right thing and take responsibility and compensate me for the damage that was done to my car, someone needs to do the right thing and take responsibility.

They didn't have a driver lined up so I cancelled. They then proceeded to harass me with a barrage of phone calls and charged my credit card. Jason (if that is even his real name) said NO we have to pay the driver (even though there was no driver) BUT because we are such a great company you will receive a $200 credit for the next time you move a car. WELL after dealing with a super reputable company (who was $300 less and picked up my car the next day) I wouldn't use Ultimate Transport 123 if they paid ME. Also beware this company racks up negative reviews and changes their name periodically but it is the SAME BUNCH OF CROOKS. BEWARE LIKE THE PLAGUE.... I wish I had.

After requesting a cancellation the company insisted on charging $300. I refused, no service had been rendered and I had been grossly misled by the sales department. I have sent several messages and received only a text in all caps from whomever replies, degrading other companies and stating that the BBB is a scam and they don't support them, but still no response. The company I chose had to contact dispatch on my behalf to explain that they were refusing to cancel so that my chosen company could reserve my order. Would never recommend for anything.

I waited the rest of the day for a response and got nothing. When I called nobody picked up. The next day I was told the same thing. This went on until today 3/16/2021 when I finally got hold of Casey a manager. He informed me that he was aware of what is going on and they are working to find a driver and he would call me with updates through the day. I called into the office about every hour and got no one on the phone until almost 7pm. At this point I cancelled my transport with them. Communication with this company was horrible, I do not know how they have the rating they do. I advise that you use a different company.