Ultimate Transport Reviews

DO NOT use this company. If I could give zero stars I would. They texted me saying a carrier was assigned and will be picking up on 08/15, carrier never showed up, they couldn't even call to tell me, customer service is a joke, never have any answers, asked to speak to a supervisor, they stated the supervisor would call me back, never called. Finally picked up the vehicle 4 days later. When carrier arrived he stated he was sitting around for 2 hours waiting and tried to charge us an extra $100. Also they don't track your car and every time I called to see the status they had no answers.

Professional, responsible and dependable company. Jason was a big help and responsive. The driver of the transport was great too.

Perfect service from start to finish..Recommend to everybody

You better off driving yourself to the destination rather than use these people.

Three days late on delivery, worked out how I was going to pay prior to employing them, at delivery, they wouldn't hold up to our preconceived agreement. I was then told I have 10 minutes to pay their way, or they would haul the vehicle back across the country. Holding myself and the client that the vehicle was being delivered to hostage. The client, who had no obligation other than to take delivery, then paid the delivery charge to get their vehicle, making me look unprofessional. The picture is 20 minutes after being 3 days late.

Signed contract with Anthony. First thing he stated was they own the trucks and drivers, FALSE, they are brokers. All people involved at Ultimate were polite, however. No follow-up, poor communication with all parties involved, no return phone calls. I have transported many vehicles, this has been the worst experience. I made 24 calls on the day of pickup with driver and dealer. Ultimate told me my car had already been picked up again, it wasn't. The driver of American Car Transport who Ultimate dispatched the pickup to (didn't speak English very well, difficult to communicate), I heard him cursing at the owner of the dealership and the owner told him to get off the lot.

Not only was it the worst experience I've ever had with any business in the 61 years of my life that I've ever had to deal with when they drop the car off, the front door had a new Dent because some Bozo must have opened the door while it was on the transport and hit the door on the metal framing of the transport. I have called the company literally 22 times. I have left 18 different messages. Nobody has called back. Nobody has tried to reach me. My next step I'm going to the Better Business Bureau. I have pictures. I have recorded messages from this company. I'm going to do whatever I can to make it so they can't do this to anybody else ever again. Worst experience ever

I reached a guy named Jimmy at Ultimate Transport 123, he assured me that my car could be picked up within 24 to 48 hours. I called them every day for 9 straight days, still no action. Was unable to get my car picked up. I decided to cancel. Funny, I got a call back from Jimmy, stating that he was going to charge me a $100 for their inconvenience. I Believe this is a very dishonest company. I don't recommend anybody going through this company. My experience was absolutely the worst. Never return calls even the machine that picks up the phone. Asked me if I wanted to cancel, and that was a robot, very unprofessional, having this salesman, call me and threaten, he's going to take a $100 from me. I turned off my card so they can't take the $100. Nor should they even try, because they don't know what hornet's nest, they poked by doing that. I am a senior citizen, just had heart surgery. And I don't need to go through what they try to put me through.

Buyer beware, turn and run and don’t look back!!!! Plain and simple …. it’s a call center with zero interest in customer service. Contracted months in advance figuring this would give the company plenty of time to accommodate our timeline. Setting things up way in advance, you think would have worked to our advantage. It should have been a flawless trip from Florida to New Hampshire. After all how complicated can it be? I was soon to find out not only complicated but a nightmare. Our original sales person had left by the time our transfer was to take place. Zero communication or updates on the part of Ultimate 123 …. All information had to be initiated by me. The Three day window was to be when our car would be assigned a driver.

My experience was good from the first HELLO !.. I was left stranded by another broker I hired in Jan 2026 for transport April 25th or 26th. No one showed or called and it was the weekend, so broker did not answer...had to catch a plane, I had rented car and Motel needlessly... so I called 123 Transport at 9 am Monday morning. The lady, I think Michelle was so sweet!! I was in melt down...she had me a driver within 2 hrs!!! I made my plane! So big thank you to 123 Transport!!! Will use again!!

Horrible place. Scammed me out of $600 so far. Have to file fraud with my bank. They went missing when it was time to pick up my cars. Beware, they will steal your money and card number.

Absolutely the worst company you could ever deal with. Anthony lied to us so many times, I stopped counting. What a disgrace. Kept us on the hook for 3 days then never produced a driver! Never even had the courtesy to call us and admit he had no drivers!! Don't expect any customer service from this company. They shouldn't be in business. I am spreading the word to all my friends.

I’ve used this company multiple, multiple times. Top class.

I was promised a certain date for pick up by the rep Jerry whom lied to me because the driver never showed up and I never received a call back. I believe this company is a scam. DON'T USE THIS COMPANY!!!

They delivered the truck from New York to Arizona in 5 day, everything was delivered fast, I appreciate this company and their drivers.

Terrible communication. Delay after delay .never answer your call. It's been 10 days. No driver scheduled yet. Keep giving excuses trying to get my deposit back. No call back after numerous texts. WOULDN'T RECOMMEND THEM TO ANYONE. DON'T USE THIS COMPANY.

Terrible waste of time and money. Our experience was so frustrating. We were first quoted $150, then $400 and then $500 by Ultimate-Transport for a job that should be 3 - 4 hours in distance. Alongside the pickup date being moved multiple times. The driver said he would pick up the Motorcycle then would make an excuse for why he can’t do it, and then says he would pick it up in the night. Then it would be the next morning with the same bs, and then day after tomorrow morning. Until finally, after days of misleading us, he picked up the motorcycle and tells us that at 5 am next morning he would drop it off.

This was my first time having a car transported, and I highly recommend Ultimate Transport 123 for finding a good person to haul your vehicle. My car was dispatched to Euro Transport and he did such an amazing job! Communication was great, and delivery was successful.

This has to be the worst transport company I’ve ever done business with. They gave me a price. I booked it. They charged me 300 upfront. Said they would have my car picked up within three days. It has now been two weeks. Car's not been picked up and they don’t respond to me. Stay away from this company.

I got ripped off right out of the gate. If moving isn’t hard enough, this company ripped me off for 300 right from the gate. I gave a deposit and scheduled pick up. The driver never came and I was crunched for time. I called the office and some illiterate answered and said I was scheduled for the time. I actually had to be at the pick-up spot and I told them no, Casey scheduled me for yesterday or today.

Excellent customer service and they take good care of you and vehicle so they are AAA plus company. Will use again with no hesitation. Driver is very prompt on getting you taken care of and there were no problems. The driver they sent Joe was very kind and he got my truck loaded no problem.

Very competitive pricing. Communication was spot on. There was a issue on the COD price but the company fixed this without any problem and in a timely manner. I would not hesitate to use this company again.

This company was top-notch from start to finish. The agent, that set the transport up, was polite and professional. She answered all my questions with patience and was very knowledgeable. The driver was also very professional and, without a doubt, knew what he was doing! We didn't hesitate to hand our car over to him. Delivery was smooth and on time. Pricing was reasonable. I would absolutely use them again!

My car was supposed to be picked up 29 and delivered the 3. I told this people I needed my car cause I start my new job Monday Jan 5. Still today my car haven’t been picked up yet. They took $400 deposits already. Now they telling me different stories. They will pick it up today then change. They finally said it will be picked up tomorrow so praying it gets picked up tomorrow even though it won’t get there on time before I start my Job. I would never recommend anyone uses this company. Communication was poor. Very very poor.

Everything went very well. Price was very fair. They met time deadlines. Transport was for a semi-operable vehicle movement from one shop to another 185 miles away. The movement was done completely without anyone at either shop. Money transactions were by Zelle. I would use them again.

Very courteous from start to finish. Car came on time in perfect condition. I was updated in plenty of time to plan my day and get the car. I use them twice a year and am always very satisfied. Very good company.

Contacted Ultimate Transport 123. I spoke with Anthony.. Very professional. I was told a good thing about UT123 is they're family owned and the same person that picked by vehicle up in NY would hand me the keys in Florida. Based on that statement I hired them.. A subcontractor, not UT123 picked up my vehicle and said he was just a local guy. The driver pulled up in a new rig and was very careful.. I thought ok I think I'll be alright.. I wasn't. My classic BMW roadster was delivered on a small truck that "needed boards to extend the truck bed to the ground".... My bumper had some paint chips when it left, but when I got it, the under portion of my bumper cover was tore up. It also had 3 more miles on it than when they picked it up.. I didn't see this on delivery..

My name is Charles. I had Ultimate Transport 123 to pick up my car from the East Coast to Vegas. The operator that was assigned her name is Deirdre. Her professionalism and service was top-notch. The way she handled things showed me what a professional she is from one to 10. I will give her 10. She stayed in contact at all times with the truck that was picking up my vehicle and keeping me posted as a customer a performance was outstanding and incredible. The communication skills that she had. Thank you, Charles.

Great service. Timely pickup and timely drop off. Driver staying in communication and it was a very easy process. Highly recommend and will use if needed in the future. Driver went above and beyond throughout the process. Happy customer.

Good service!!!! Highly recommend Ultimate 123 Transport, Miindia the driver was awesome, keeping us updated and taking good care of our vehicle and Jacko with all the contacts and information regarding the trip.

This company is terrible. They told me the day my truck would be picked up then changed what they said so the next day comes they sent out the wrong truck to pick up my truck so I had to wait another day. So when the next day comes they sent the same wrong truck to pick up my truck so at this point I’m frustrated because now I’m seeing that they’re unorganized and unconcerned about when my truck will get delivered to me. It’s going on a week now and I still haven’t received my truck. I’ve called to speak to a supervisor but he refuses to give me a call back. I will never use this company ever again and I would not recommend this to anyone. I know most of the people working there don’t speak English. Well it’s just a mess. Terrible terrible terrible. Zero stars.

The only reason we give one star is because we finally received our car, after much frustration. I DO NOT RECOMMEND THIS COMPANY AT ALL AND IN FACT, IT SHOULD BE FORCED TO GO OUT OF BUSINESS. In fact, we felt threatened by the driver about payment before we even received the car. The story is a long one regarding the shipment process and we had to threaten the company with the state police and lawyers so that we could get the car. EXTREMELY DISAPPOINTED!!! In fact their phone answering message refers to them as world class family owned! NOT EVEN IN THE USA!!!!

So I called this company for a quote, just a quote. I spoke to Jason, probably some little kid that work here. He said he called me back because I was going to think about, he proceeds to text me saying I answered the phone and told him some kind of lie. After all this, he proceeded to text me and tell me I was a liar, a criminal, deceitful. I told him I recorded all my calls and he said I broke the law. Here in Arizona, I can record conversation without the other person knowing as long as I'm part of the conversation. So he continued to text me, call me names, whatever. Very unprofessional.

Bike was picked up exactly when they said. And delivered on the same day as agreed. All my calls was answered. Very smooth delivery. The driver even communicated with with on his ETA of delivery window. I’m very happy with the service that was provided!!!

Excellent service. Very easy to hire. They made the process simple and easy. Took great care of the vehicle. Kept me informed the entire time. Very quick service. Would definitely recommend. Came sooner than expected.

Had an excellent experience with UT123, after using other companies to ship my car in the past. I texted UT123 asking why so many companies were reaching out to me about my vehicle (accidentally put my email in a blanket list for brokers) and Jimmy took the time to call me JUST to explain how the broker list worked. I was so impressed by his above-and-beyond response that I went with UltimateTransport123 for my service because of him and have no regrets. Jimmy was incredibly helpful, transparent, kept me informed, and really instilled a confidence in me that everything would go smoothly. Jimmy rocks for the updates and explanations, and I will absolutely be calling UltimateTransport123 for my next car shipment. Thank you Jimmy! I'm only writing this review because you were AWESOME! Thank you!

I was satisfied with the service and support of Ultimate Transport 123. Jerry was very helpful in providing best practices/tips when transporting vehicles. The communication was handled appropriately and in a timely manner.

I’ve used Ultimate Transport 123 twice now. This time to ship a car from West Virginia to California, and both experiences have been outstanding. The drivers were professional, communication was excellent, and my car arrived on time and in perfect condition each trip. I truly appreciate their reliability and efficiency. This is a company you can trust for cross country transport.

Great job. Very professional. Car was picked up and delivered when promised. Excellent communication. No issues at all. Car in perfect condition would definitely use this transport company again and highly recommend it.

This company was professional, thorough and timely. They took away the hassle of transporting my daughter’s car and safely got it to the its destination. They stayed in constant contact with me and her during it all; which helped with assurance and decreased our worries. I would highly recommend.